id sid tid token lemma pos eblip-19563 1 1 conference conference NOUN eblip-19563 1 2 paper paper NOUN eblip-19563 1 3     SPACE eblip-19563 1 4 libqual+ libqual+ ADP eblip-19563 1 5 ® ® NOUN eblip-19563 1 6 and and CCONJ eblip-19563 1 7 the the DET eblip-19563 1 8 information information NOUN eblip-19563 1 9 commons common NOUN eblip-19563 1 10 initiative initiative NOUN eblip-19563 1 11 at at ADP eblip-19563 1 12 buffalo buffalo PROPN eblip-19563 1 13 state state PROPN eblip-19563 1 14 college college PROPN eblip-19563 1 15 : : PUNCT eblip-19563 1 16 2003 2003 NUM eblip-19563 1 17 to to ADP eblip-19563 1 18 2009 2009 NUM eblip-19563 1 19     SPACE eblip-19563 1 20 eugene eugene PROPN eblip-19563 1 21 j. j. PROPN eblip-19563 1 22 harvey harvey PROPN eblip-19563 1 23 assessment assessment PROPN eblip-19563 1 24 librarian librarian PROPN eblip-19563 1 25 suny suny PROPN eblip-19563 1 26 buffalo buffalo PROPN eblip-19563 1 27 state state PROPN eblip-19563 1 28 buffalo buffalo PROPN eblip-19563 1 29 , , PUNCT eblip-19563 1 30 new new PROPN eblip-19563 1 31 york york PROPN eblip-19563 1 32 , , PUNCT eblip-19563 1 33 united united PROPN eblip-19563 1 34 states states PROPN eblip-19563 1 35 of of ADP eblip-19563 1 36 america america PROPN eblip-19563 1 37 email email NOUN eblip-19563 1 38 : : PUNCT eblip-19563 2 1 harveyej@buffalostate.edu harveyej@buffalostate.edu PROPN eblip-19563 2 2     SPACE eblip-19563 2 3 maureen maureen PROPN eblip-19563 2 4 lindstrom lindstrom PROPN eblip-19563 2 5 associate associate PROPN eblip-19563 2 6 director director NOUN eblip-19563 2 7 for for ADP eblip-19563 2 8 information information NOUN eblip-19563 2 9 commons commons PROPN eblip-19563 2 10 suny suny PROPN eblip-19563 2 11 buffalo buffalo PROPN eblip-19563 2 12 state state PROPN eblip-19563 2 13 buffalo buffalo PROPN eblip-19563 2 14 , , PUNCT eblip-19563 2 15 new new PROPN eblip-19563 2 16 york york PROPN eblip-19563 2 17 , , PUNCT eblip-19563 2 18 united united PROPN eblip-19563 2 19 states states PROPN eblip-19563 2 20 of of ADP eblip-19563 2 21 america america PROPN eblip-19563 2 22 email email NOUN eblip-19563 2 23 : : PUNCT eblip-19563 2 24 lindstma@buffalostate.edu lindstma@buffalostate.edu PROPN eblip-19563 2 25             SPACE eblip-19563 2 26 2013 2013 NUM eblip-19563 2 27 harvey harvey NOUN eblip-19563 2 28 and and CCONJ eblip-19563 2 29 lindstrom lindstrom PROPN eblip-19563 2 30 . . PUNCT eblip-19563 3 1 this this PRON eblip-19563 3 2 is be AUX eblip-19563 3 3 an an DET eblip-19563 3 4 open open ADJ eblip-19563 3 5 access access NOUN eblip-19563 3 6 article article NOUN eblip-19563 3 7 distributed distribute VERB eblip-19563 3 8 under under ADP eblip-19563 3 9 the the DET eblip-19563 3 10 terms term NOUN eblip-19563 3 11 of of ADP eblip-19563 3 12 the the DET eblip-19563 3 13 creative creative ADJ eblip-19563 3 14 commons‐attribution‐noncommercial‐share commons‐attribution‐noncommercial‐share PROPN eblip-19563 3 15 alike alike ADJ eblip-19563 3 16 license license VERB eblip-19563 3 17 2.5 2.5 NUM eblip-19563 3 18 canada canada PROPN eblip-19563 3 19 ( ( PUNCT eblip-19563 3 20 http://creativecommons.org/licenses/by-nc-sa/2.5/ca/ http://creativecommons.org/licenses/by-nc-sa/2.5/ca/ PROPN eblip-19563 3 21 ) ) PUNCT eblip-19563 3 22 , , PUNCT eblip-19563 3 23 which which PRON eblip-19563 3 24 permits permit VERB eblip-19563 3 25 unrestricted unrestricted ADJ eblip-19563 3 26 use use NOUN eblip-19563 3 27 , , PUNCT eblip-19563 3 28 distribution distribution NOUN eblip-19563 3 29 , , PUNCT eblip-19563 3 30 and and CCONJ eblip-19563 3 31 reproduction reproduction NOUN eblip-19563 3 32 in in ADP eblip-19563 3 33 any any DET eblip-19563 3 34 medium medium NOUN eblip-19563 3 35 , , PUNCT eblip-19563 3 36 provided provide VERB eblip-19563 3 37 the the DET eblip-19563 3 38 original original ADJ eblip-19563 3 39 work work NOUN eblip-19563 3 40 is be AUX eblip-19563 3 41 properly properly ADV eblip-19563 3 42 attributed attribute VERB eblip-19563 3 43 , , PUNCT eblip-19563 3 44 not not PART eblip-19563 3 45 used use VERB eblip-19563 3 46 for for ADP eblip-19563 3 47 commercial commercial ADJ eblip-19563 3 48 purposes purpose NOUN eblip-19563 3 49 , , PUNCT eblip-19563 3 50 and and CCONJ eblip-19563 3 51 , , PUNCT eblip-19563 3 52 if if SCONJ eblip-19563 3 53 transformed transform VERB eblip-19563 3 54 , , PUNCT eblip-19563 3 55 the the DET eblip-19563 3 56 resulting result VERB eblip-19563 3 57 work work NOUN eblip-19563 3 58 is be AUX eblip-19563 3 59 redistributed redistribute VERB eblip-19563 3 60 under under ADP eblip-19563 3 61 the the DET eblip-19563 3 62 same same ADJ eblip-19563 3 63 or or CCONJ eblip-19563 3 64 similar similar ADJ eblip-19563 3 65 license license NOUN eblip-19563 3 66 to to ADP eblip-19563 3 67 this this DET eblip-19563 3 68 one one NUM eblip-19563 3 69 . . PUNCT eblip-19563 3 70     SPACE eblip-19563 4 1 abstract abstract ADJ eblip-19563 4 2     SPACE eblip-19563 4 3 objective objective NOUN eblip-19563 4 4 – – PUNCT eblip-19563 4 5 to to PART eblip-19563 4 6 examine examine VERB eblip-19563 4 7 the the DET eblip-19563 4 8 effect effect NOUN eblip-19563 4 9 of of ADP eblip-19563 4 10 a a DET eblip-19563 4 11 transition transition NOUN eblip-19563 4 12 to to ADP eblip-19563 4 13 an an DET eblip-19563 4 14 information information NOUN eblip-19563 4 15 commons common NOUN eblip-19563 4 16 model model NOUN eblip-19563 4 17 of of ADP eblip-19563 4 18 service service NOUN eblip-19563 4 19 organization organization NOUN eblip-19563 4 20 on on ADP eblip-19563 4 21 perceptions perception NOUN eblip-19563 4 22 of of ADP eblip-19563 4 23 library library ADJ eblip-19563 4 24 service service NOUN eblip-19563 4 25 quality quality NOUN eblip-19563 4 26 . . PUNCT eblip-19563 5 1 in in ADP eblip-19563 5 2 2003 2003 NUM eblip-19563 5 3 , , PUNCT eblip-19563 5 4 the the DET eblip-19563 5 5 e. e. PROPN eblip-19563 5 6 h. h. PROPN eblip-19563 5 7 butler butler PROPN eblip-19563 5 8 library library PROPN eblip-19563 5 9 at at ADP eblip-19563 5 10 buffalo buffalo PROPN eblip-19563 5 11 state state PROPN eblip-19563 5 12 college college PROPN eblip-19563 5 13 began begin VERB eblip-19563 5 14 development development NOUN eblip-19563 5 15 of of ADP eblip-19563 5 16 an an DET eblip-19563 5 17 information information NOUN eblip-19563 5 18 commons common NOUN eblip-19563 5 19 , , PUNCT eblip-19563 5 20 which which PRON eblip-19563 5 21 included include VERB eblip-19563 5 22 moving move VERB eblip-19563 5 23 the the DET eblip-19563 5 24 computing computing NOUN eblip-19563 5 25 help help NOUN eblip-19563 5 26 desk desk VERB eblip-19563 5 27 to to ADP eblip-19563 5 28 the the DET eblip-19563 5 29 library library NOUN eblip-19563 5 30 , , PUNCT eblip-19563 5 31 reorganizing reorganize VERB eblip-19563 5 32 the the DET eblip-19563 5 33 physical physical ADJ eblip-19563 5 34 units unit NOUN eblip-19563 5 35 in in ADP eblip-19563 5 36 the the DET eblip-19563 5 37 library library NOUN eblip-19563 5 38 around around ADP eblip-19563 5 39 functional functional ADJ eblip-19563 5 40 service service NOUN eblip-19563 5 41 areas area NOUN eblip-19563 5 42 , , PUNCT eblip-19563 5 43 and and CCONJ eblip-19563 5 44 moving move VERB eblip-19563 5 45 the the DET eblip-19563 5 46 reference reference NOUN eblip-19563 5 47 desk desk NOUN eblip-19563 5 48 to to ADP eblip-19563 5 49 the the DET eblip-19563 5 50 lobby lobby NOUN eblip-19563 5 51 . . PUNCT eblip-19563 5 52     SPACE eblip-19563 6 1 methods method NOUN eblip-19563 6 2 – – PUNCT eblip-19563 6 3 in in ADP eblip-19563 6 4 2003 2003 NUM eblip-19563 6 5 , , PUNCT eblip-19563 6 6 2006 2006 NUM eblip-19563 6 7 , , PUNCT eblip-19563 6 8 and and CCONJ eblip-19563 6 9 2009 2009 NUM eblip-19563 6 10 , , PUNCT eblip-19563 6 11 the the DET eblip-19563 6 12 library library NOUN eblip-19563 6 13 administered administer VERB eblip-19563 6 14 the the DET eblip-19563 6 15 libqual+ libqual+ ADP eblip-19563 6 16 survey survey NOUN eblip-19563 6 17 , , PUNCT eblip-19563 6 18 which which PRON eblip-19563 6 19 measures measure VERB eblip-19563 6 20 the the DET eblip-19563 6 21 relationship relationship NOUN eblip-19563 6 22 between between ADP eblip-19563 6 23 perceived perceive VERB eblip-19563 6 24 library library NOUN eblip-19563 6 25 service service NOUN eblip-19563 6 26 delivery delivery NOUN eblip-19563 6 27 and and CCONJ eblip-19563 6 28 library library NOUN eblip-19563 6 29 user user NOUN eblip-19563 6 30 satisfaction satisfaction NOUN eblip-19563 6 31 . . PUNCT eblip-19563 7 1 the the DET eblip-19563 7 2 2003 2003 NUM eblip-19563 7 3 survey survey NOUN eblip-19563 7 4 was be AUX eblip-19563 7 5 conducted conduct VERB eblip-19563 7 6 before before ADP eblip-19563 7 7 the the DET eblip-19563 7 8 implementation implementation NOUN eblip-19563 7 9 of of ADP eblip-19563 7 10 the the DET eblip-19563 7 11 information information NOUN eblip-19563 7 12 commons common NOUN eblip-19563 7 13 initiative initiative NOUN eblip-19563 7 14 . . PUNCT eblip-19563 8 1 analyses analysis NOUN eblip-19563 8 2 of of ADP eblip-19563 8 3 variance variance NOUN eblip-19563 8 4 were be AUX eblip-19563 8 5 conducted conduct VERB eblip-19563 8 6 to to PART eblip-19563 8 7 compare compare VERB eblip-19563 8 8 the the DET eblip-19563 8 9 effect effect NOUN eblip-19563 8 10 of of ADP eblip-19563 8 11 the the DET eblip-19563 8 12 service service NOUN eblip-19563 8 13 changes change NOUN eblip-19563 8 14 on on ADP eblip-19563 8 15 users user NOUN eblip-19563 8 16 ’ ’ PART eblip-19563 8 17 perceptions perception NOUN eblip-19563 8 18 of of ADP eblip-19563 8 19 library library NOUN eblip-19563 8 20 service service NOUN eblip-19563 8 21 quality quality NOUN eblip-19563 8 22 between between ADP eblip-19563 8 23 the the DET eblip-19563 8 24 three three NUM eblip-19563 8 25 data datum NOUN eblip-19563 8 26 collection collection NOUN eblip-19563 8 27 points point NOUN eblip-19563 8 28 , , PUNCT eblip-19563 8 29 as as ADV eblip-19563 8 30 well well ADV eblip-19563 8 31 as as ADP eblip-19563 8 32 to to PART eblip-19563 8 33 explore explore VERB eblip-19563 8 34 differences difference NOUN eblip-19563 8 35 between between ADP eblip-19563 8 36 undergraduate undergraduate NOUN eblip-19563 8 37 and and CCONJ eblip-19563 8 38 graduate graduate ADJ eblip-19563 8 39 students student NOUN eblip-19563 8 40 . . PUNCT eblip-19563 8 41     SPACE eblip-19563 9 1 results result VERB eblip-19563 9 2 – – PUNCT eblip-19563 9 3 the the DET eblip-19563 9 4 analyses analysis NOUN eblip-19563 9 5 revealed reveal VERB eblip-19563 9 6 significant significant ADJ eblip-19563 9 7 differences difference NOUN eblip-19563 9 8 between between ADP eblip-19563 9 9 the the DET eblip-19563 9 10 three three NUM eblip-19563 9 11 data datum NOUN eblip-19563 9 12 points point NOUN eblip-19563 9 13 , , PUNCT eblip-19563 9 14 with with ADP eblip-19563 9 15 significantly significantly ADV eblip-19563 9 16 more more ADV eblip-19563 9 17 positive positive ADJ eblip-19563 9 18 perceptions perception NOUN eblip-19563 9 19 of of ADP eblip-19563 9 20 library library ADJ eblip-19563 9 21 service service NOUN eblip-19563 9 22 quality quality NOUN eblip-19563 9 23 in in ADP eblip-19563 9 24 2006 2006 NUM eblip-19563 9 25 and and CCONJ eblip-19563 9 26 2009 2009 NUM eblip-19563 9 27 than than ADP eblip-19563 9 28 in in ADP eblip-19563 9 29 2003 2003 NUM eblip-19563 9 30 . . PUNCT eblip-19563 10 1 comparisons comparison NOUN eblip-19563 10 2 between between ADP eblip-19563 10 3 2006 2006 NUM eblip-19563 10 4 and and CCONJ eblip-19563 10 5 2009 2009 NUM eblip-19563 10 6 were be AUX eblip-19563 10 7 not not PART eblip-19563 10 8 statistically statistically ADV eblip-19563 10 9 significant significant ADJ eblip-19563 10 10 . . PUNCT eblip-19563 11 1 in in ADP eblip-19563 11 2 2003 2003 NUM eblip-19563 11 3 , , PUNCT eblip-19563 11 4 no no DET eblip-19563 11 5 significant significant ADJ eblip-19563 11 6 differences difference NOUN eblip-19563 11 7 were be AUX eblip-19563 11 8 found find VERB eblip-19563 11 9 between between ADP eblip-19563 11 10 undergraduate undergraduate NOUN eblip-19563 11 11 and and CCONJ eblip-19563 11 12 graduate graduate NOUN eblip-19563 11 13 students student NOUN eblip-19563 11 14 ’ ' PUNCT eblip-19563 11 15 perceptions perception NOUN eblip-19563 11 16 . . PUNCT eblip-19563 12 1 however however ADV eblip-19563 12 2 , , PUNCT eblip-19563 12 3 in in ADP eblip-19563 12 4 2006 2006 NUM eblip-19563 12 5 , , PUNCT eblip-19563 12 6 undergraduate undergraduate ADJ eblip-19563 12 7 students student NOUN eblip-19563 12 8 perceived perceive VERB eblip-19563 12 9 higher high ADJ eblip-19563 12 10 levels level NOUN eblip-19563 12 11 of of ADP eblip-19563 12 12 service service NOUN eblip-19563 12 13 quality quality NOUN eblip-19563 12 14 after after ADP eblip-19563 12 15 the the DET eblip-19563 12 16 development development NOUN eblip-19563 12 17 of of ADP eblip-19563 12 18 the the DET eblip-19563 12 19 information information NOUN eblip-19563 12 20 commons common NOUN eblip-19563 12 21 than than ADP eblip-19563 12 22 graduate graduate ADJ eblip-19563 12 23 students student NOUN eblip-19563 12 24 . . PUNCT eblip-19563 13 1 this this DET eblip-19563 13 2 difference difference NOUN eblip-19563 13 3 was be AUX eblip-19563 13 4 maintained maintain VERB eblip-19563 13 5 in in ADP eblip-19563 13 6 2009 2009 NUM eblip-19563 13 7 . . PUNCT eblip-19563 13 8     SPACE eblip-19563 14 1 conclusion conclusion NOUN eblip-19563 14 2 – – PUNCT eblip-19563 14 3 the the DET eblip-19563 14 4 information information NOUN eblip-19563 14 5 commons common NOUN eblip-19563 14 6 has have AUX eblip-19563 14 7 become become VERB eblip-19563 14 8 a a DET eblip-19563 14 9 popular popular ADJ eblip-19563 14 10 place place NOUN eblip-19563 14 11 for for ADP eblip-19563 14 12 new new ADJ eblip-19563 14 13 programming programming NOUN eblip-19563 14 14 , , PUNCT eblip-19563 14 15 exhibits exhibit NOUN eblip-19563 14 16 , , PUNCT eblip-19563 14 17 workshops workshop NOUN eblip-19563 14 18 , , PUNCT eblip-19563 14 19 and and CCONJ eblip-19563 14 20 cultural cultural ADJ eblip-19563 14 21 events event NOUN eblip-19563 14 22 on on ADP eblip-19563 14 23 campus campus NOUN eblip-19563 14 24 . . PUNCT eblip-19563 15 1 the the DET eblip-19563 15 2 library library ADJ eblip-19563 15 3 staff staff NOUN eblip-19563 15 4 and and CCONJ eblip-19563 15 5 administration administration NOUN eblip-19563 15 6 have have AUX eblip-19563 15 7 regained regain VERB eblip-19563 15 8 the the DET eblip-19563 15 9 respect respect NOUN eblip-19563 15 10 of of ADP eblip-19563 15 11 the the DET eblip-19563 15 12 campus campus NOUN eblip-19563 15 13 community community NOUN eblip-19563 15 14 , , PUNCT eblip-19563 15 15 as as ADV eblip-19563 15 16 well well ADV eblip-19563 15 17 as as ADP eblip-19563 15 18 an an DET eblip-19563 15 19 appreciation appreciation NOUN eblip-19563 15 20 for for ADP eblip-19563 15 21 user user NOUN eblip-19563 15 22 - - PUNCT eblip-19563 15 23 driven drive VERB eblip-19563 15 24 input input NOUN eblip-19563 15 25 and and CCONJ eblip-19563 15 26 feedback feedback NOUN eblip-19563 15 27 and and CCONJ eblip-19563 15 28 for for ADP eblip-19563 15 29 ongoing ongoing ADJ eblip-19563 15 30 assessment assessment NOUN eblip-19563 15 31 and and CCONJ eblip-19563 15 32 evaluation evaluation NOUN eblip-19563 15 33 . . PUNCT eblip-19563 15 34     SPACE eblip-19563 16 1 introduction introduction NOUN eblip-19563 16 2 across across ADP eblip-19563 16 3 numerous numerous ADJ eblip-19563 16 4 types type NOUN eblip-19563 16 5 of of ADP eblip-19563 16 6 service service NOUN eblip-19563 16 7 businesses business NOUN eblip-19563 16 8 and and CCONJ eblip-19563 16 9 organizations organization NOUN eblip-19563 16 10 , , PUNCT eblip-19563 16 11 of of ADP eblip-19563 16 12 which which PRON eblip-19563 16 13 libraries library NOUN eblip-19563 16 14 are be AUX eblip-19563 16 15 a a DET eblip-19563 16 16 part part NOUN eblip-19563 16 17 , , PUNCT eblip-19563 16 18 evaluation evaluation NOUN eblip-19563 16 19 and and CCONJ eblip-19563 16 20 measurement measurement NOUN eblip-19563 16 21 of of ADP eblip-19563 16 22 service service NOUN eblip-19563 16 23 methodologies methodology NOUN eblip-19563 16 24 and and CCONJ eblip-19563 16 25 outcomes outcome NOUN eblip-19563 16 26 has have AUX eblip-19563 16 27 become become VERB eblip-19563 16 28 a a DET eblip-19563 16 29 common common ADJ eblip-19563 16 30 , , PUNCT eblip-19563 16 31 multifaceted multifaceted ADJ eblip-19563 16 32 necessity necessity NOUN eblip-19563 16 33 . . PUNCT eblip-19563 17 1 the the DET eblip-19563 17 2 era era NOUN eblip-19563 17 3 of of ADP eblip-19563 17 4 accountability accountability NOUN eblip-19563 17 5 has have AUX eblip-19563 17 6 arrived arrive VERB eblip-19563 17 7 , , PUNCT eblip-19563 17 8 and and CCONJ eblip-19563 17 9 libraries library NOUN eblip-19563 17 10 are be AUX eblip-19563 17 11 no no ADV eblip-19563 17 12 longer long ADV eblip-19563 17 13 viewed view VERB eblip-19563 17 14 simply simply ADV eblip-19563 17 15 as as ADP eblip-19563 17 16 separate separate ADJ eblip-19563 17 17 entities entity NOUN eblip-19563 17 18 providing provide VERB eblip-19563 17 19 “ " PUNCT eblip-19563 17 20 inputs input NOUN eblip-19563 17 21 ” " PUNCT eblip-19563 17 22 into into ADP eblip-19563 17 23 larger large ADJ eblip-19563 17 24 systems system NOUN eblip-19563 17 25 . . PUNCT eblip-19563 18 1 rather rather ADV eblip-19563 18 2 , , PUNCT eblip-19563 18 3 library library NOUN eblip-19563 18 4 systems system NOUN eblip-19563 18 5 naturally naturally ADV eblip-19563 18 6 are be AUX eblip-19563 18 7 part part NOUN eblip-19563 18 8 of of ADP eblip-19563 18 9 these these DET eblip-19563 18 10 systems system NOUN eblip-19563 18 11 , , PUNCT eblip-19563 18 12 and and CCONJ eblip-19563 18 13 they they PRON eblip-19563 18 14 must must AUX eblip-19563 18 15 be be AUX eblip-19563 18 16 defined define VERB eblip-19563 18 17 and and CCONJ eblip-19563 18 18 evaluated evaluate VERB eblip-19563 18 19 accordingly accordingly ADV eblip-19563 18 20 , , PUNCT eblip-19563 18 21 including include VERB eblip-19563 18 22 their their PRON eblip-19563 18 23 processes process NOUN eblip-19563 18 24 , , PUNCT eblip-19563 18 25 outputs output NOUN eblip-19563 18 26 , , PUNCT eblip-19563 18 27 and and CCONJ eblip-19563 18 28 outcomes outcome NOUN eblip-19563 18 29 in in ADP eblip-19563 18 30 relation relation NOUN eblip-19563 18 31 to to ADP eblip-19563 18 32 larger large ADJ eblip-19563 18 33 systemic systemic ADJ eblip-19563 18 34 structures structure NOUN eblip-19563 18 35 . . PUNCT eblip-19563 18 36     SPACE eblip-19563 19 1 library library ADJ eblip-19563 19 2 measurement measurement NOUN eblip-19563 19 3 and and CCONJ eblip-19563 19 4 evaluation evaluation NOUN eblip-19563 19 5 evolved evolve VERB eblip-19563 19 6 significantly significantly ADV eblip-19563 19 7 throughout throughout ADP eblip-19563 19 8 the the DET eblip-19563 19 9 20th 20th ADJ eblip-19563 19 10 century century NOUN eblip-19563 19 11 and and CCONJ eblip-19563 19 12 especially especially ADV eblip-19563 19 13 into into ADP eblip-19563 19 14 the the DET eblip-19563 19 15 21st 21st ADJ eblip-19563 19 16 century century NOUN eblip-19563 19 17 . . PUNCT eblip-19563 20 1 several several ADJ eblip-19563 20 2 key key ADJ eblip-19563 20 3 contributors contributor NOUN eblip-19563 20 4 , , PUNCT eblip-19563 20 5 as as ADP eblip-19563 20 6 individuals individual NOUN eblip-19563 20 7 and and CCONJ eblip-19563 20 8 as as ADP eblip-19563 20 9 members member NOUN eblip-19563 20 10 of of ADP eblip-19563 20 11 larger large ADJ eblip-19563 20 12 library library NOUN eblip-19563 20 13 associations association NOUN eblip-19563 20 14 , , PUNCT eblip-19563 20 15 enriched enrich VERB eblip-19563 20 16 the the DET eblip-19563 20 17 field field NOUN eblip-19563 20 18 of of ADP eblip-19563 20 19 library library ADJ eblip-19563 20 20 measurement measurement NOUN eblip-19563 20 21 and and CCONJ eblip-19563 20 22 evaluation evaluation NOUN eblip-19563 20 23 , , PUNCT eblip-19563 20 24 and and CCONJ eblip-19563 20 25 their their PRON eblip-19563 20 26 contributions contribution NOUN eblip-19563 20 27 will will AUX eblip-19563 20 28 be be AUX eblip-19563 20 29 discussed discuss VERB eblip-19563 20 30 briefly briefly ADV eblip-19563 20 31 to to PART eblip-19563 20 32 provide provide VERB eblip-19563 20 33 a a DET eblip-19563 20 34 chronological chronological ADJ eblip-19563 20 35 context context NOUN eblip-19563 20 36 to to PART eblip-19563 20 37 undergird undergird VERB eblip-19563 20 38 a a DET eblip-19563 20 39 portion portion NOUN eblip-19563 20 40 of of ADP eblip-19563 20 41 the the DET eblip-19563 20 42 literature literature PROPN eblip-19563 20 43 review review PROPN eblip-19563 20 44 , , PUNCT eblip-19563 20 45 particularly particularly ADV eblip-19563 20 46 as as SCONJ eblip-19563 20 47 it it PRON eblip-19563 20 48 relates relate VERB eblip-19563 20 49 to to ADP eblip-19563 20 50 the the DET eblip-19563 20 51 selection selection NOUN eblip-19563 20 52 of of ADP eblip-19563 20 53 the the DET eblip-19563 20 54 libqual+ libqual+ NOUN eblip-19563 20 55 ® ® NOUN eblip-19563 20 56 survey survey NOUN eblip-19563 20 57 instrument instrument NOUN eblip-19563 20 58 . . PUNCT eblip-19563 21 1 more more ADV eblip-19563 21 2 importantly importantly ADV eblip-19563 21 3 , , PUNCT eblip-19563 21 4 though though ADV eblip-19563 21 5 , , PUNCT eblip-19563 21 6 their their PRON eblip-19563 21 7 contributions contribution NOUN eblip-19563 21 8 led lead VERB eblip-19563 21 9 to to ADP eblip-19563 21 10 the the DET eblip-19563 21 11 recognition recognition NOUN eblip-19563 21 12 and and CCONJ eblip-19563 21 13 acceptance acceptance NOUN eblip-19563 21 14 of of ADP eblip-19563 21 15 the the DET eblip-19563 21 16 need need NOUN eblip-19563 21 17 for for ADP eblip-19563 21 18 library library ADJ eblip-19563 21 19 evaluation evaluation NOUN eblip-19563 21 20 , , PUNCT eblip-19563 21 21 which which PRON eblip-19563 21 22 helped help VERB eblip-19563 21 23 spur spur VERB eblip-19563 21 24 attempts attempt NOUN eblip-19563 21 25 to to PART eblip-19563 21 26 strengthen strengthen VERB eblip-19563 21 27 library library ADJ eblip-19563 21 28 evaluation evaluation NOUN eblip-19563 21 29 research research NOUN eblip-19563 21 30 . . PUNCT eblip-19563 22 1 one one NUM eblip-19563 22 2 such such ADJ eblip-19563 22 3 attempt attempt NOUN eblip-19563 22 4 stemmed stem VERB eblip-19563 22 5 from from ADP eblip-19563 22 6 an an DET eblip-19563 22 7 initiative initiative NOUN eblip-19563 22 8 from from ADP eblip-19563 22 9 the the DET eblip-19563 22 10 association association NOUN eblip-19563 22 11 of of ADP eblip-19563 22 12 research research NOUN eblip-19563 22 13 libraries library NOUN eblip-19563 22 14 ( ( PUNCT eblip-19563 22 15 arl arl PROPN eblip-19563 22 16 ): ): PUNCT eblip-19563 22 17 a a DET eblip-19563 22 18 pilot pilot NOUN eblip-19563 22 19 project project NOUN eblip-19563 22 20 designed design VERB eblip-19563 22 21 to to PART eblip-19563 22 22 examine examine VERB eblip-19563 22 23 and and CCONJ eblip-19563 22 24 assess assess VERB eblip-19563 22 25 service service NOUN eblip-19563 22 26 quality quality NOUN eblip-19563 22 27 among among ADP eblip-19563 22 28 academic academic ADJ eblip-19563 22 29 and and CCONJ eblip-19563 22 30 research research NOUN eblip-19563 22 31 libraries library NOUN eblip-19563 22 32 . . PUNCT eblip-19563 23 1 this this DET eblip-19563 23 2 project project NOUN eblip-19563 23 3 led lead VERB eblip-19563 23 4 to to ADP eblip-19563 23 5 the the DET eblip-19563 23 6 development development NOUN eblip-19563 23 7 of of ADP eblip-19563 23 8 libqual+ libqual+ ADP eblip-19563 23 9 ® ® NOUN eblip-19563 23 10 , , PUNCT eblip-19563 23 11 a a DET eblip-19563 23 12 psychometric psychometric ADJ eblip-19563 23 13 survey survey NOUN eblip-19563 23 14 instrument instrument NOUN eblip-19563 23 15 designed design VERB eblip-19563 23 16 to to PART eblip-19563 23 17 measure measure VERB eblip-19563 23 18 the the DET eblip-19563 23 19 relationship relationship NOUN eblip-19563 23 20 between between ADP eblip-19563 23 21 perceived perceive VERB eblip-19563 23 22 library library NOUN eblip-19563 23 23 service service NOUN eblip-19563 23 24 delivery delivery NOUN eblip-19563 23 25 and and CCONJ eblip-19563 23 26 library library NOUN eblip-19563 23 27 user user NOUN eblip-19563 23 28 satisfaction satisfaction PROPN eblip-19563 23 29 . . PUNCT eblip-19563 24 1 successive successive ADJ eblip-19563 24 2 attempts attempt NOUN eblip-19563 24 3 to to PART eblip-19563 24 4 strengthen strengthen VERB eblip-19563 24 5 and and CCONJ eblip-19563 24 6 expand expand VERB eblip-19563 24 7 the the DET eblip-19563 24 8 research research NOUN eblip-19563 24 9 base base NOUN eblip-19563 24 10 in in ADP eblip-19563 24 11 this this DET eblip-19563 24 12 field field NOUN eblip-19563 24 13 continue continue VERB eblip-19563 24 14 today today NOUN eblip-19563 24 15 . . PUNCT eblip-19563 24 16     SPACE eblip-19563 25 1 throughout throughout ADP eblip-19563 25 2 the the DET eblip-19563 25 3 past past ADJ eblip-19563 25 4 six six NUM eblip-19563 25 5 years year NOUN eblip-19563 25 6 , , PUNCT eblip-19563 25 7 libqual+ libqual+ ADP eblip-19563 25 8 ® ® NOUN eblip-19563 25 9 played play VERB eblip-19563 25 10 a a DET eblip-19563 25 11 special special ADJ eblip-19563 25 12 evaluative evaluative ADJ eblip-19563 25 13 role role NOUN eblip-19563 25 14 at at ADP eblip-19563 25 15 butler butler PROPN eblip-19563 25 16 library library NOUN eblip-19563 25 17 at at ADP eblip-19563 25 18 buffalo buffalo PROPN eblip-19563 25 19 state state PROPN eblip-19563 25 20 college college PROPN eblip-19563 25 21 . . PUNCT eblip-19563 26 1 in in ADP eblip-19563 26 2 2003 2003 NUM eblip-19563 26 3 , , PUNCT eblip-19563 26 4 the the DET eblip-19563 26 5 e. e. PROPN eblip-19563 26 6 h. h. PROPN eblip-19563 26 7 butler butler PROPN eblip-19563 26 8 library library PROPN eblip-19563 26 9 engaged engage VERB eblip-19563 26 10 in in ADP eblip-19563 26 11 an an DET eblip-19563 26 12 extensive extensive ADJ eblip-19563 26 13 physical physical ADJ eblip-19563 26 14 and and CCONJ eblip-19563 26 15 virtual virtual ADJ eblip-19563 26 16 reorganization reorganization NOUN eblip-19563 26 17 of of ADP eblip-19563 26 18 service service NOUN eblip-19563 26 19 provision provision NOUN eblip-19563 26 20 and and CCONJ eblip-19563 26 21 delivery delivery NOUN eblip-19563 26 22 . . PUNCT eblip-19563 27 1 specifically specifically ADV eblip-19563 27 2 , , PUNCT eblip-19563 27 3 the the DET eblip-19563 27 4 library library NOUN eblip-19563 27 5 initiated initiate VERB eblip-19563 27 6 the the DET eblip-19563 27 7 development development NOUN eblip-19563 27 8 of of ADP eblip-19563 27 9 and and CCONJ eblip-19563 27 10 transition transition NOUN eblip-19563 27 11 to to ADP eblip-19563 27 12 an an DET eblip-19563 27 13 information information NOUN eblip-19563 27 14 commons common NOUN eblip-19563 27 15 model model NOUN eblip-19563 27 16 of of ADP eblip-19563 27 17 service service NOUN eblip-19563 27 18 organization organization NOUN eblip-19563 27 19 . . PUNCT eblip-19563 27 20     SPACE eblip-19563 27 21 prior prior ADV eblip-19563 27 22 to to ADP eblip-19563 27 23 this this DET eblip-19563 27 24 transition transition NOUN eblip-19563 27 25 , , PUNCT eblip-19563 27 26 however however ADV eblip-19563 27 27 , , PUNCT eblip-19563 27 28 butler butler PROPN eblip-19563 27 29 library library NOUN eblip-19563 27 30 collected collect VERB eblip-19563 27 31 libqual+ libqual+ ADP eblip-19563 27 32 ® ® NOUN eblip-19563 27 33 data datum NOUN eblip-19563 27 34 from from ADP eblip-19563 27 35 its its PRON eblip-19563 27 36 user user NOUN eblip-19563 27 37 groups group NOUN eblip-19563 27 38 for for ADP eblip-19563 27 39 two two NUM eblip-19563 27 40 primary primary ADJ eblip-19563 27 41 reasons reason NOUN eblip-19563 27 42 : : PUNCT eblip-19563 27 43 1 1 X eblip-19563 27 44 ) ) PUNCT eblip-19563 27 45 to to PART eblip-19563 27 46 establish establish VERB eblip-19563 27 47 a a DET eblip-19563 27 48 baseline baseline NOUN eblip-19563 27 49 ( ( PUNCT eblip-19563 27 50 i.e. i.e. X eblip-19563 27 51 , , PUNCT eblip-19563 27 52 pre pre ADJ eblip-19563 27 53 - - NOUN eblip-19563 27 54 test test NOUN eblip-19563 27 55 ) ) PUNCT eblip-19563 27 56 for for ADP eblip-19563 27 57 measurement measurement NOUN eblip-19563 27 58 of of ADP eblip-19563 27 59 changes change NOUN eblip-19563 27 60 to to ADP eblip-19563 27 61 users user NOUN eblip-19563 27 62 ’ ' PUNCT eblip-19563 27 63 perception perception NOUN eblip-19563 27 64 of of ADP eblip-19563 27 65 library library NOUN eblip-19563 27 66 service service NOUN eblip-19563 27 67 quality quality NOUN eblip-19563 27 68 over over ADP eblip-19563 27 69 time time NOUN eblip-19563 27 70 , , PUNCT eblip-19563 27 71 and and CCONJ eblip-19563 27 72 2 2 NUM eblip-19563 27 73 ) ) PUNCT eblip-19563 27 74 to to PART eblip-19563 27 75 receive receive VERB eblip-19563 27 76 concrete concrete ADJ eblip-19563 27 77 feedback feedback NOUN eblip-19563 27 78 from from ADP eblip-19563 27 79 its its PRON eblip-19563 27 80 constituencies constituency NOUN eblip-19563 27 81 to to PART eblip-19563 27 82 help help VERB eblip-19563 27 83 guide guide VERB eblip-19563 27 84 the the DET eblip-19563 27 85 direction direction NOUN eblip-19563 27 86 of of ADP eblip-19563 27 87 development development NOUN eblip-19563 27 88 of of ADP eblip-19563 27 89 the the DET eblip-19563 27 90 information information NOUN eblip-19563 27 91 commons common NOUN eblip-19563 27 92 . . PUNCT eblip-19563 28 1 after after ADP eblip-19563 28 2 completion completion NOUN eblip-19563 28 3 of of ADP eblip-19563 28 4 the the DET eblip-19563 28 5 information information NOUN eblip-19563 28 6 commons common NOUN eblip-19563 28 7 , , PUNCT eblip-19563 28 8 libqual+ libqual+ ADP eblip-19563 28 9 ® ® NOUN eblip-19563 28 10 surveys survey NOUN eblip-19563 28 11 were be AUX eblip-19563 28 12 administered administer VERB eblip-19563 28 13 again again ADV eblip-19563 28 14 in in ADP eblip-19563 28 15 2006 2006 NUM eblip-19563 28 16 and and CCONJ eblip-19563 28 17 2009 2009 NUM eblip-19563 28 18 for for ADP eblip-19563 28 19 purposes purpose NOUN eblip-19563 28 20 of of ADP eblip-19563 28 21 benchmarking benchmarke VERB eblip-19563 28 22 against against ADP eblip-19563 28 23 peers peer NOUN eblip-19563 28 24 , , PUNCT eblip-19563 28 25 self self NOUN eblip-19563 28 26 - - PUNCT eblip-19563 28 27 benchmarking benchmarke VERB eblip-19563 28 28 , , PUNCT eblip-19563 28 29 and and CCONJ eblip-19563 28 30 post post ADJ eblip-19563 28 31 - - ADJ eblip-19563 28 32 testing testing ADJ eblip-19563 28 33 user user NOUN eblip-19563 28 34 perceptions perception NOUN eblip-19563 28 35 of of ADP eblip-19563 28 36 service service NOUN eblip-19563 28 37 changes change NOUN eblip-19563 28 38 . . PUNCT eblip-19563 28 39     SPACE eblip-19563 29 1 this this DET eblip-19563 29 2 paper paper NOUN eblip-19563 29 3 will will AUX eblip-19563 29 4 present present VERB eblip-19563 29 5 the the DET eblip-19563 29 6 evaluative evaluative ADJ eblip-19563 29 7 , , PUNCT eblip-19563 29 8 practical practical ADJ eblip-19563 29 9 findings finding NOUN eblip-19563 29 10 related relate VERB eblip-19563 29 11 to to ADP eblip-19563 29 12 butler butler PROPN eblip-19563 29 13 library library PROPN eblip-19563 29 14 ’s ’s PART eblip-19563 29 15 journey journey NOUN eblip-19563 29 16 of of ADP eblip-19563 29 17 developing develop VERB eblip-19563 29 18 an an DET eblip-19563 29 19 information information NOUN eblip-19563 29 20 commons common NOUN eblip-19563 29 21 . . PUNCT eblip-19563 30 1 a a DET eblip-19563 30 2 literature literature NOUN eblip-19563 30 3 review review NOUN eblip-19563 30 4 will will AUX eblip-19563 30 5 be be AUX eblip-19563 30 6 presented present VERB eblip-19563 30 7 , , PUNCT eblip-19563 30 8 which which PRON eblip-19563 30 9 will will AUX eblip-19563 30 10 cover cover VERB eblip-19563 30 11 : : PUNCT eblip-19563 30 12 1 1 X eblip-19563 30 13 ) ) PUNCT eblip-19563 30 14 a a DET eblip-19563 30 15 brief brief ADJ eblip-19563 30 16 acknowledgement acknowledgement NOUN eblip-19563 30 17 of of ADP eblip-19563 30 18 key key ADJ eblip-19563 30 19 contributors contributor NOUN eblip-19563 30 20 to to ADP eblip-19563 30 21 the the DET eblip-19563 30 22 field field NOUN eblip-19563 30 23 of of ADP eblip-19563 30 24 library library ADJ eblip-19563 30 25 evaluation evaluation NOUN eblip-19563 30 26 research research NOUN eblip-19563 30 27 , , PUNCT eblip-19563 30 28 and and CCONJ eblip-19563 30 29 2 2 X eblip-19563 30 30 ) ) PUNCT eblip-19563 30 31 an an DET eblip-19563 30 32 overview overview NOUN eblip-19563 30 33 of of ADP eblip-19563 30 34 libqual+ libqual+ ADP eblip-19563 30 35 ® ® NOUN eblip-19563 30 36 . . PUNCT eblip-19563 31 1 further further ADJ eblip-19563 31 2 literature literature NOUN eblip-19563 31 3 about about ADP eblip-19563 31 4 the the DET eblip-19563 31 5 information information NOUN eblip-19563 31 6 commons common NOUN eblip-19563 31 7 model model NOUN eblip-19563 31 8 will will AUX eblip-19563 31 9 be be AUX eblip-19563 31 10 touched touch VERB eblip-19563 31 11 upon upon SCONJ eblip-19563 31 12 in in ADP eblip-19563 31 13 the the DET eblip-19563 31 14 methodology methodology NOUN eblip-19563 31 15 section section NOUN eblip-19563 31 16 of of ADP eblip-19563 31 17 this this DET eblip-19563 31 18 paper paper NOUN eblip-19563 31 19 . . PUNCT eblip-19563 32 1 the the DET eblip-19563 32 2 purposes purpose NOUN eblip-19563 32 3 of of ADP eblip-19563 32 4 this this DET eblip-19563 32 5 research research NOUN eblip-19563 32 6 are be AUX eblip-19563 32 7 simple simple ADJ eblip-19563 32 8 : : PUNCT eblip-19563 32 9 1 1 NUM eblip-19563 32 10 ) ) PUNCT eblip-19563 32 11 to to PART eblip-19563 32 12 provide provide VERB eblip-19563 32 13 other other ADJ eblip-19563 32 14 academic academic ADJ eblip-19563 32 15 libraries library NOUN eblip-19563 32 16 with with ADP eblip-19563 32 17 a a DET eblip-19563 32 18 documentation documentation NOUN eblip-19563 32 19 of of ADP eblip-19563 32 20 our our PRON eblip-19563 32 21 successes success NOUN eblip-19563 32 22 and and CCONJ eblip-19563 32 23 challenges challenge NOUN eblip-19563 32 24 in in ADP eblip-19563 32 25 developing develop VERB eblip-19563 32 26 an an DET eblip-19563 32 27 information information NOUN eblip-19563 32 28 commons common NOUN eblip-19563 32 29 ; ; PUNCT eblip-19563 32 30 2 2 X eblip-19563 32 31 ) ) PUNCT eblip-19563 32 32 to to PART eblip-19563 32 33 illustrate illustrate VERB eblip-19563 32 34 changes change NOUN eblip-19563 32 35 in in ADP eblip-19563 32 36 users user NOUN eblip-19563 32 37 ’ ’ PART eblip-19563 32 38 perceptions perception NOUN eblip-19563 32 39 of of ADP eblip-19563 32 40 library library NOUN eblip-19563 32 41 services service NOUN eblip-19563 32 42 between between ADP eblip-19563 32 43 2003 2003 NUM eblip-19563 32 44 , , PUNCT eblip-19563 32 45 2006 2006 NUM eblip-19563 32 46 , , PUNCT eblip-19563 32 47 and and CCONJ eblip-19563 32 48 2009 2009 NUM eblip-19563 32 49 ; ; PUNCT eblip-19563 32 50 and and CCONJ eblip-19563 32 51 3 3 X eblip-19563 32 52 ) ) PUNCT eblip-19563 32 53 to to PART eblip-19563 32 54 contribute contribute VERB eblip-19563 32 55 to to ADP eblip-19563 32 56 the the DET eblip-19563 32 57 bodies body NOUN eblip-19563 32 58 of of ADP eblip-19563 32 59 practice practice NOUN eblip-19563 32 60 - - PUNCT eblip-19563 32 61 based base VERB eblip-19563 32 62 library library NOUN eblip-19563 32 63 research research NOUN eblip-19563 32 64 and and CCONJ eblip-19563 32 65 service service NOUN eblip-19563 32 66 evaluation evaluation NOUN eblip-19563 32 67 , , PUNCT eblip-19563 32 68 particularly particularly ADV eblip-19563 32 69 in in ADP eblip-19563 32 70 relation relation NOUN eblip-19563 32 71 to to ADP eblip-19563 32 72 information information NOUN eblip-19563 32 73 commons common NOUN eblip-19563 32 74 case case NOUN eblip-19563 32 75 studies study NOUN eblip-19563 32 76 and and CCONJ eblip-19563 32 77 libqual+ libqual+ ADP eblip-19563 32 78 ® ® NOUN eblip-19563 32 79 research research NOUN eblip-19563 32 80 . . PUNCT eblip-19563 32 81     SPACE eblip-19563 33 1 literature literature PROPN eblip-19563 33 2 review review NOUN eblip-19563 33 3     SPACE eblip-19563 33 4 library library NOUN eblip-19563 33 5 evaluation evaluation NOUN eblip-19563 33 6     SPACE eblip-19563 33 7 most most ADJ eblip-19563 33 8 fields field NOUN eblip-19563 33 9 respectfully respectfully ADV eblip-19563 33 10 acknowledge acknowledge VERB eblip-19563 33 11 the the DET eblip-19563 33 12 early early ADJ eblip-19563 33 13 works work NOUN eblip-19563 33 14 of of ADP eblip-19563 33 15 their their PRON eblip-19563 33 16 key key ADJ eblip-19563 33 17 contributors contributor NOUN eblip-19563 33 18 , , PUNCT eblip-19563 33 19 and and CCONJ eblip-19563 33 20 the the DET eblip-19563 33 21 field field NOUN eblip-19563 33 22 of of ADP eblip-19563 33 23 library library ADJ eblip-19563 33 24 evaluation evaluation NOUN eblip-19563 33 25 should should AUX eblip-19563 33 26 be be AUX eblip-19563 33 27 no no DET eblip-19563 33 28 exception exception NOUN eblip-19563 33 29 . . PUNCT eblip-19563 34 1 three three NUM eblip-19563 34 2 prominent prominent ADJ eblip-19563 34 3 individuals individual NOUN eblip-19563 34 4 wove wove VERB eblip-19563 34 5 a a DET eblip-19563 34 6 common common ADJ eblip-19563 34 7 thread thread NOUN eblip-19563 34 8 in in ADP eblip-19563 34 9 this this DET eblip-19563 34 10 field field NOUN eblip-19563 34 11 throughout throughout ADP eblip-19563 34 12 the the DET eblip-19563 34 13 past past ADJ eblip-19563 34 14 century century NOUN eblip-19563 34 15 : : PUNCT eblip-19563 34 16 james james PROPN eblip-19563 34 17 thayer thayer PROPN eblip-19563 34 18 gerould gerould PROPN eblip-19563 34 19 , , PUNCT eblip-19563 34 20 a a DET eblip-19563 34 21 library library NOUN eblip-19563 34 22 administrator administrator NOUN eblip-19563 34 23 ; ; PUNCT eblip-19563 34 24 f. f. PROPN eblip-19563 34 25 wilfrid wilfrid PROPN eblip-19563 34 26 lancaster lancaster PROPN eblip-19563 34 27 , , PUNCT eblip-19563 34 28 a a DET eblip-19563 34 29 library library NOUN eblip-19563 34 30 educator educator NOUN eblip-19563 34 31 , , PUNCT eblip-19563 34 32 and and CCONJ eblip-19563 34 33 duane duane PROPN eblip-19563 34 34 webster webster PROPN eblip-19563 34 35 , , PUNCT eblip-19563 34 36 a a DET eblip-19563 34 37 library library PROPN eblip-19563 34 38 association association NOUN eblip-19563 34 39 executive executive NOUN eblip-19563 34 40 ( ( PUNCT eblip-19563 34 41 kyrillidou kyrillidou PROPN eblip-19563 34 42 & & CCONJ eblip-19563 34 43 cook cook PROPN eblip-19563 34 44 , , PUNCT eblip-19563 34 45 2008 2008 NUM eblip-19563 34 46 ) ) PUNCT eblip-19563 34 47 . . PUNCT eblip-19563 35 1 the the DET eblip-19563 35 2 efforts effort NOUN eblip-19563 35 3 and and CCONJ eblip-19563 35 4 contributions contribution NOUN eblip-19563 35 5 of of ADP eblip-19563 35 6 these these DET eblip-19563 35 7 individuals individual NOUN eblip-19563 35 8 highlight highlight VERB eblip-19563 35 9 the the DET eblip-19563 35 10 evolution evolution NOUN eblip-19563 35 11 of of ADP eblip-19563 35 12 library library ADJ eblip-19563 35 13 evaluation evaluation NOUN eblip-19563 35 14 practices practice NOUN eblip-19563 35 15 , , PUNCT eblip-19563 35 16 and and CCONJ eblip-19563 35 17 each each PRON eblip-19563 35 18 brought bring VERB eblip-19563 35 19 different different ADJ eblip-19563 35 20 perspectives perspective NOUN eblip-19563 35 21 into into ADP eblip-19563 35 22 the the DET eblip-19563 35 23 assessment assessment NOUN eblip-19563 35 24 and and CCONJ eblip-19563 35 25 measurement measurement NOUN eblip-19563 35 26 of of ADP eblip-19563 35 27 library library NOUN eblip-19563 35 28 services service NOUN eblip-19563 35 29 . . PUNCT eblip-19563 36 1 their their PRON eblip-19563 36 2 endeavors endeavor NOUN eblip-19563 36 3 serve serve VERB eblip-19563 36 4 as as ADP eblip-19563 36 5 the the DET eblip-19563 36 6 foundation foundation NOUN eblip-19563 36 7 for for ADP eblip-19563 36 8 how how SCONJ eblip-19563 36 9 future future ADJ eblip-19563 36 10 research research NOUN eblip-19563 36 11 would would AUX eblip-19563 36 12 supplement supplement VERB eblip-19563 36 13 their their PRON eblip-19563 36 14 practices practice NOUN eblip-19563 36 15 and and CCONJ eblip-19563 36 16 findings finding NOUN eblip-19563 36 17 and and CCONJ eblip-19563 36 18 further far ADV eblip-19563 36 19 improve improve VERB eblip-19563 36 20 upon upon SCONJ eblip-19563 36 21 library library NOUN eblip-19563 36 22 service service NOUN eblip-19563 36 23 evaluation evaluation NOUN eblip-19563 36 24 models model NOUN eblip-19563 36 25 and and CCONJ eblip-19563 36 26 methodologies methodology NOUN eblip-19563 36 27 . . PUNCT eblip-19563 36 28     SPACE eblip-19563 37 1 servqual servqual ADJ eblip-19563 37 2 : : PUNCT eblip-19563 37 3 the the DET eblip-19563 37 4 origins origin NOUN eblip-19563 37 5 of of ADP eblip-19563 37 6 libqual+ libqual+ ADP eblip-19563 37 7 ® ® NOUN eblip-19563 37 8     SPACE eblip-19563 37 9 arl arl PROPN eblip-19563 37 10 reports report NOUN eblip-19563 37 11 of of ADP eblip-19563 37 12 descriptive descriptive ADJ eblip-19563 37 13 statistics statistic NOUN eblip-19563 37 14 fill fill VERB eblip-19563 37 15 a a DET eblip-19563 37 16 critical critical ADJ eblip-19563 37 17 need need NOUN eblip-19563 37 18 in in ADP eblip-19563 37 19 evaluative evaluative ADJ eblip-19563 37 20 library library NOUN eblip-19563 37 21 research research NOUN eblip-19563 37 22 , , PUNCT eblip-19563 37 23 even even ADV eblip-19563 37 24 today today NOUN eblip-19563 37 25 . . PUNCT eblip-19563 38 1 decades decade NOUN eblip-19563 38 2 of of ADP eblip-19563 38 3 statistics statistic NOUN eblip-19563 38 4 pinpoint pinpoint NOUN eblip-19563 38 5 practices practice NOUN eblip-19563 38 6 of of ADP eblip-19563 38 7 collection collection NOUN eblip-19563 38 8 investment investment NOUN eblip-19563 38 9 , , PUNCT eblip-19563 38 10 ( ( PUNCT eblip-19563 38 11 in)stability in)stability NOUN eblip-19563 38 12 of of ADP eblip-19563 38 13 library library NOUN eblip-19563 38 14 funding funding NOUN eblip-19563 38 15 , , PUNCT eblip-19563 38 16 and and CCONJ eblip-19563 38 17 declines decline NOUN eblip-19563 38 18 and and CCONJ eblip-19563 38 19 improvements improvement NOUN eblip-19563 38 20 in in ADP eblip-19563 38 21 resource resource NOUN eblip-19563 38 22 allocation allocation NOUN eblip-19563 38 23 . . PUNCT eblip-19563 39 1 trends trend NOUN eblip-19563 39 2 in in ADP eblip-19563 39 3 these these DET eblip-19563 39 4 areas area NOUN eblip-19563 39 5 can can AUX eblip-19563 39 6 be be AUX eblip-19563 39 7 monitored monitor VERB eblip-19563 39 8 , , PUNCT eblip-19563 39 9 and and CCONJ eblip-19563 39 10 initiatives initiative NOUN eblip-19563 39 11 can can AUX eblip-19563 39 12 be be AUX eblip-19563 39 13 instituted institute VERB eblip-19563 39 14 when when SCONJ eblip-19563 39 15 deemed deem VERB eblip-19563 39 16 important important ADJ eblip-19563 39 17 or or CCONJ eblip-19563 39 18 necessary necessary ADJ eblip-19563 39 19 to to ADP eblip-19563 39 20 the the DET eblip-19563 39 21 arl arl PROPN eblip-19563 39 22 membership membership NOUN eblip-19563 39 23 . . PUNCT eblip-19563 40 1 however however ADV eblip-19563 40 2 , , PUNCT eblip-19563 40 3 these these DET eblip-19563 40 4 trends trend NOUN eblip-19563 40 5 and and CCONJ eblip-19563 40 6 practices practice NOUN eblip-19563 40 7 make make VERB eblip-19563 40 8 an an DET eblip-19563 40 9 assumption assumption NOUN eblip-19563 40 10 that that PRON eblip-19563 40 11 has have VERB eblip-19563 40 12 yet yet ADV eblip-19563 40 13 to to PART eblip-19563 40 14 be be AUX eblip-19563 40 15 proven prove VERB eblip-19563 40 16 empirically empirically ADV eblip-19563 40 17 : : PUNCT eblip-19563 40 18 the the DET eblip-19563 40 19 relationship relationship NOUN eblip-19563 40 20 between between ADP eblip-19563 40 21 expenditures expenditure NOUN eblip-19563 40 22 and and CCONJ eblip-19563 40 23 service service NOUN eblip-19563 40 24 quality quality NOUN eblip-19563 40 25 ( ( PUNCT eblip-19563 40 26 cook cook PROPN eblip-19563 40 27 , , PUNCT eblip-19563 40 28 heath heath PROPN eblip-19563 40 29 , , PUNCT eblip-19563 40 30 thompson thompson PROPN eblip-19563 40 31 , , PUNCT eblip-19563 40 32 & & CCONJ eblip-19563 40 33 thompson thompson PROPN eblip-19563 40 34 , , PUNCT eblip-19563 40 35 2001 2001 NUM eblip-19563 40 36 ) ) PUNCT eblip-19563 40 37 “ " PUNCT eblip-19563 40 38 a a DET eblip-19563 40 39 measure measure NOUN eblip-19563 40 40 of of ADP eblip-19563 40 41 library library ADJ eblip-19563 40 42 quality quality NOUN eblip-19563 40 43 based base VERB eblip-19563 40 44 solely solely ADV eblip-19563 40 45 on on ADP eblip-19563 40 46 collections collection NOUN eblip-19563 40 47 has have AUX eblip-19563 40 48 become become VERB eblip-19563 40 49 obsolete obsolete ADJ eblip-19563 40 50 ” " PUNCT eblip-19563 40 51 ( ( PUNCT eblip-19563 40 52 nitecki nitecki NOUN eblip-19563 40 53 , , PUNCT eblip-19563 40 54 1996 1996 NUM eblip-19563 40 55 , , PUNCT eblip-19563 40 56 p. p. NOUN eblip-19563 40 57 181 181 NUM eblip-19563 40 58 ) ) PUNCT eblip-19563 40 59 . . PUNCT eblip-19563 40 60     SPACE eblip-19563 41 1 recognizing recognize VERB eblip-19563 41 2 the the DET eblip-19563 41 3 lack lack NOUN eblip-19563 41 4 of of ADP eblip-19563 41 5 instruments instrument NOUN eblip-19563 41 6 that that PRON eblip-19563 41 7 directly directly ADV eblip-19563 41 8 measure measure VERB eblip-19563 41 9 service service NOUN eblip-19563 41 10 quality quality NOUN eblip-19563 41 11 from from ADP eblip-19563 41 12 the the DET eblip-19563 41 13 user user NOUN eblip-19563 41 14 point point NOUN eblip-19563 41 15 of of ADP eblip-19563 41 16 view view NOUN eblip-19563 41 17 , , PUNCT eblip-19563 41 18 arl arl PROPN eblip-19563 41 19 approved approve VERB eblip-19563 41 20 a a DET eblip-19563 41 21 membership membership NOUN eblip-19563 41 22 - - PUNCT eblip-19563 41 23 centered center VERB eblip-19563 41 24 pilot pilot NOUN eblip-19563 41 25 project project NOUN eblip-19563 41 26 in in ADP eblip-19563 41 27 1999 1999 NUM eblip-19563 41 28 to to PART eblip-19563 41 29 respond respond VERB eblip-19563 41 30 to to ADP eblip-19563 41 31 college college NOUN eblip-19563 41 32 and and CCONJ eblip-19563 41 33 university university NOUN eblip-19563 41 34 administration administration NOUN eblip-19563 41 35 demands demand VERB eblip-19563 41 36 nationwide nationwide ADV eblip-19563 41 37 for for ADP eblip-19563 41 38 accountability accountability NOUN eblip-19563 41 39 ( ( PUNCT eblip-19563 41 40 cook cook PROPN eblip-19563 41 41 , , PUNCT eblip-19563 41 42 thompson thompson PROPN eblip-19563 41 43 , , PUNCT eblip-19563 41 44 heath heath PROPN eblip-19563 41 45 , , PUNCT eblip-19563 41 46 & & CCONJ eblip-19563 41 47 thompson thompson PROPN eblip-19563 41 48 , , PUNCT eblip-19563 41 49 2001 2001 NUM eblip-19563 41 50 ) ) PUNCT eblip-19563 41 51 . . PUNCT eblip-19563 42 1 part part NOUN eblip-19563 42 2 of of ADP eblip-19563 42 3 arl arl PROPN eblip-19563 42 4 ’s ’s PART eblip-19563 42 5 new new ADJ eblip-19563 42 6 measures measure NOUN eblip-19563 42 7 program program NOUN eblip-19563 42 8 , , PUNCT eblip-19563 42 9 this this DET eblip-19563 42 10 project project NOUN eblip-19563 42 11 represented represent VERB eblip-19563 42 12 a a DET eblip-19563 42 13 paradigm paradigm NOUN eblip-19563 42 14 shift shift NOUN eblip-19563 42 15 away away ADV eblip-19563 42 16 from from ADP eblip-19563 42 17 descriptive descriptive ADJ eblip-19563 42 18 , , PUNCT eblip-19563 42 19 collection collection NOUN eblip-19563 42 20 - - PUNCT eblip-19563 42 21 input input NOUN eblip-19563 42 22 driven drive VERB eblip-19563 42 23 measures measure NOUN eblip-19563 42 24 toward toward ADP eblip-19563 42 25 service service NOUN eblip-19563 42 26 evaluation evaluation NOUN eblip-19563 42 27 , , PUNCT eblip-19563 42 28 user user NOUN eblip-19563 42 29 satisfaction satisfaction NOUN eblip-19563 42 30 , , PUNCT eblip-19563 42 31 and and CCONJ eblip-19563 42 32 formalized formalize VERB eblip-19563 42 33 , , PUNCT eblip-19563 42 34 standardized standardized ADJ eblip-19563 42 35 measurement measurement NOUN eblip-19563 42 36 initiatives initiative NOUN eblip-19563 42 37 grounded ground VERB eblip-19563 42 38 in in ADP eblip-19563 42 39 scientific scientific ADJ eblip-19563 42 40 methodology methodology NOUN eblip-19563 42 41 . . PUNCT eblip-19563 43 1 these these DET eblip-19563 43 2 efforts effort NOUN eblip-19563 43 3 promoted promote VERB eblip-19563 43 4 the the DET eblip-19563 43 5 need need NOUN eblip-19563 43 6 to to PART eblip-19563 43 7 rely rely VERB eblip-19563 43 8 less less ADV eblip-19563 43 9 on on ADP eblip-19563 43 10 the the DET eblip-19563 43 11 arl arl PROPN eblip-19563 43 12 index index PROPN eblip-19563 43 13 ( ( PUNCT eblip-19563 43 14 arl arl PROPN eblip-19563 43 15 statistics statistics PROPN eblip-19563 43 16 ) ) PUNCT eblip-19563 43 17 as as ADP eblip-19563 43 18 the the DET eblip-19563 43 19 primary primary NOUN eblip-19563 43 20 , , PUNCT eblip-19563 43 21 most most ADV eblip-19563 43 22 important important ADJ eblip-19563 43 23 assessment assessment NOUN eblip-19563 43 24 tool tool NOUN eblip-19563 43 25 ; ; PUNCT eblip-19563 43 26 rather rather ADV eblip-19563 43 27 , , PUNCT eblip-19563 43 28 this this DET eblip-19563 43 29 project project NOUN eblip-19563 43 30 represented represent VERB eblip-19563 43 31 a a DET eblip-19563 43 32 collective collective ADJ eblip-19563 43 33 , , PUNCT eblip-19563 43 34 collaborative collaborative ADJ eblip-19563 43 35 effort effort NOUN eblip-19563 43 36 of of ADP eblip-19563 43 37 many many ADJ eblip-19563 43 38 arl arl PROPN eblip-19563 43 39 - - PUNCT eblip-19563 43 40 member member NOUN eblip-19563 43 41 libraries library NOUN eblip-19563 43 42 and and CCONJ eblip-19563 43 43 librarians librarian NOUN eblip-19563 43 44 to to PART eblip-19563 43 45 adopt adopt VERB eblip-19563 43 46 a a DET eblip-19563 43 47 new new ADJ eblip-19563 43 48 way way NOUN eblip-19563 43 49 of of ADP eblip-19563 43 50 conceptualizing conceptualize VERB eblip-19563 43 51 and and CCONJ eblip-19563 43 52 conducting conduct VERB eblip-19563 43 53 library library ADJ eblip-19563 43 54 evaluation evaluation NOUN eblip-19563 43 55 . . PUNCT eblip-19563 43 56     SPACE eblip-19563 43 57 to to PART eblip-19563 43 58 begin begin VERB eblip-19563 43 59 the the DET eblip-19563 43 60 collaborative collaborative ADJ eblip-19563 43 61 efforts effort NOUN eblip-19563 43 62 , , PUNCT eblip-19563 43 63 arl arl PROPN eblip-19563 43 64 accepted accept VERB eblip-19563 43 65 the the DET eblip-19563 43 66 adoption adoption NOUN eblip-19563 43 67 of of ADP eblip-19563 43 68 texas texas PROPN eblip-19563 43 69 a&m a&m PROPN eblip-19563 43 70 university university PROPN eblip-19563 43 71 ’s ’s PART eblip-19563 43 72 research research NOUN eblip-19563 43 73 in in ADP eblip-19563 43 74 servqual servqual ADJ eblip-19563 43 75 ( ( PUNCT eblip-19563 43 76 service service NOUN eblip-19563 43 77 quality quality NOUN eblip-19563 43 78 ) ) PUNCT eblip-19563 43 79 , , PUNCT eblip-19563 43 80 a a DET eblip-19563 43 81 psychometric psychometric ADJ eblip-19563 43 82 survey survey NOUN eblip-19563 43 83 instrument instrument NOUN eblip-19563 43 84 that that PRON eblip-19563 43 85 addressed address VERB eblip-19563 43 86 user user NOUN eblip-19563 43 87 assessments assessment NOUN eblip-19563 43 88 of of ADP eblip-19563 43 89 service service NOUN eblip-19563 43 90 delivery delivery NOUN eblip-19563 43 91 ( ( PUNCT eblip-19563 43 92 cook cook PROPN eblip-19563 43 93 , , PUNCT eblip-19563 43 94 heath heath PROPN eblip-19563 43 95 , , PUNCT eblip-19563 43 96 thompson thompson PROPN eblip-19563 43 97 , , PUNCT eblip-19563 43 98 & & CCONJ eblip-19563 43 99 thompson thompson PROPN eblip-19563 43 100 , , PUNCT eblip-19563 43 101 2001 2001 NUM eblip-19563 43 102 ) ) PUNCT eblip-19563 43 103 . . PUNCT eblip-19563 44 1 although although SCONJ eblip-19563 44 2 it it PRON eblip-19563 44 3 is be AUX eblip-19563 44 4 beyond beyond ADP eblip-19563 44 5 the the DET eblip-19563 44 6 scope scope NOUN eblip-19563 44 7 of of ADP eblip-19563 44 8 this this DET eblip-19563 44 9 paper paper NOUN eblip-19563 44 10 to to PART eblip-19563 44 11 address address VERB eblip-19563 44 12 servqual servqual ADJ eblip-19563 44 13 in in ADP eblip-19563 44 14 - - PUNCT eblip-19563 44 15 depth depth NOUN eblip-19563 44 16 , , PUNCT eblip-19563 44 17 one one NUM eblip-19563 44 18 important important ADJ eblip-19563 44 19 point point NOUN eblip-19563 44 20 should should AUX eblip-19563 44 21 be be AUX eblip-19563 44 22 noted note VERB eblip-19563 44 23 . . PUNCT eblip-19563 45 1 the the DET eblip-19563 45 2 servqual servqual ADJ eblip-19563 45 3 instrument instrument NOUN eblip-19563 45 4 was be AUX eblip-19563 45 5 designed design VERB eblip-19563 45 6 in in ADP eblip-19563 45 7 the the DET eblip-19563 45 8 1980s 1980 NOUN eblip-19563 45 9 to to PART eblip-19563 45 10 assess assess VERB eblip-19563 45 11 service service NOUN eblip-19563 45 12 quality quality NOUN eblip-19563 45 13 in in ADP eblip-19563 45 14 the the DET eblip-19563 45 15 for for ADP eblip-19563 45 16 - - PUNCT eblip-19563 45 17 profit profit NOUN eblip-19563 45 18 business business NOUN eblip-19563 45 19 world world NOUN eblip-19563 45 20 ( ( PUNCT eblip-19563 45 21 cook cook PROPN eblip-19563 45 22 , , PUNCT eblip-19563 45 23 heath heath PROPN eblip-19563 45 24 , , PUNCT eblip-19563 45 25 thompson thompson PROPN eblip-19563 45 26 , , PUNCT eblip-19563 45 27 & & CCONJ eblip-19563 45 28 thompson thompson PROPN eblip-19563 45 29 , , PUNCT eblip-19563 45 30 2001 2001 NUM eblip-19563 45 31 ) ) PUNCT eblip-19563 45 32 . . PUNCT eblip-19563 46 1 thus thus ADV eblip-19563 46 2 , , PUNCT eblip-19563 46 3 in in ADP eblip-19563 46 4 order order NOUN eblip-19563 46 5 to to PART eblip-19563 46 6 utilize utilize VERB eblip-19563 46 7 and and CCONJ eblip-19563 46 8 incorporate incorporate VERB eblip-19563 46 9 this this DET eblip-19563 46 10 research research NOUN eblip-19563 46 11 into into ADP eblip-19563 46 12 the the DET eblip-19563 46 13 field field NOUN eblip-19563 46 14 of of ADP eblip-19563 46 15 library library ADJ eblip-19563 46 16 evaluation evaluation NOUN eblip-19563 46 17 , , PUNCT eblip-19563 46 18 arl arl PROPN eblip-19563 46 19 requested request VERB eblip-19563 46 20 the the DET eblip-19563 46 21 instrument instrument NOUN eblip-19563 46 22 be be AUX eblip-19563 46 23 re re VERB eblip-19563 46 24 - - VERB eblip-19563 46 25 conceptualized conceptualize VERB eblip-19563 46 26 , , PUNCT eblip-19563 46 27 re re VERB eblip-19563 46 28 - - VERB eblip-19563 46 29 designed design VERB eblip-19563 46 30 and and CCONJ eblip-19563 46 31 re re VERB eblip-19563 46 32 - - VERB eblip-19563 46 33 tested test VERB eblip-19563 46 34 to to PART eblip-19563 46 35 better well ADV eblip-19563 46 36 address address VERB eblip-19563 46 37 service service NOUN eblip-19563 46 38 delivery delivery NOUN eblip-19563 46 39 to to ADP eblip-19563 46 40 users user NOUN eblip-19563 46 41 of of ADP eblip-19563 46 42 libraries library NOUN eblip-19563 46 43 . . PUNCT eblip-19563 47 1 the the DET eblip-19563 47 2 new new ADJ eblip-19563 47 3 instrument instrument NOUN eblip-19563 47 4 would would AUX eblip-19563 47 5 need need VERB eblip-19563 47 6 to to PART eblip-19563 47 7 be be AUX eblip-19563 47 8 tailored tailor VERB eblip-19563 47 9 to to ADP eblip-19563 47 10 library library NOUN eblip-19563 47 11 users user NOUN eblip-19563 47 12 , , PUNCT eblip-19563 47 13 rightly rightly ADV eblip-19563 47 14 presumed presume VERB eblip-19563 47 15 to to PART eblip-19563 47 16 be be AUX eblip-19563 47 17 a a DET eblip-19563 47 18 distinctly distinctly ADV eblip-19563 47 19 different different ADJ eblip-19563 47 20 population population NOUN eblip-19563 47 21 than than ADP eblip-19563 47 22 traditional traditional ADJ eblip-19563 47 23 “ " PUNCT eblip-19563 47 24 business business NOUN eblip-19563 47 25 customers customer NOUN eblip-19563 47 26 . . PUNCT eblip-19563 47 27 ” " PUNCT eblip-19563 48 1 also also ADV eblip-19563 48 2 , , PUNCT eblip-19563 48 3 the the DET eblip-19563 48 4 instrument instrument NOUN eblip-19563 48 5 needed need VERB eblip-19563 48 6 to to PART eblip-19563 48 7 be be AUX eblip-19563 48 8 grounded ground VERB eblip-19563 48 9 in in ADP eblip-19563 48 10 college college NOUN eblip-19563 48 11 and and CCONJ eblip-19563 48 12 university university NOUN eblip-19563 48 13 library library NOUN eblip-19563 48 14 settings setting NOUN eblip-19563 48 15 and and CCONJ eblip-19563 48 16 environments environment NOUN eblip-19563 48 17 ; ; PUNCT eblip-19563 48 18 after after ADV eblip-19563 48 19 all all ADV eblip-19563 48 20 , , PUNCT eblip-19563 48 21 libraries library NOUN eblip-19563 48 22 typically typically ADV eblip-19563 48 23 are be AUX eblip-19563 48 24 non non ADJ eblip-19563 48 25 - - ADJ eblip-19563 48 26 profit profit ADJ eblip-19563 48 27 entities entity NOUN eblip-19563 48 28 focusing focus VERB eblip-19563 48 29 more more ADV eblip-19563 48 30 on on ADP eblip-19563 48 31 service service NOUN eblip-19563 48 32 provision provision NOUN eblip-19563 48 33 ( ( PUNCT eblip-19563 48 34 as as ADP eblip-19563 48 35 compared compare VERB eblip-19563 48 36 to to ADP eblip-19563 48 37 for for ADP eblip-19563 48 38 - - PUNCT eblip-19563 48 39 profit profit NOUN eblip-19563 48 40 settings setting NOUN eblip-19563 48 41 , , PUNCT eblip-19563 48 42 possibly possibly ADV eblip-19563 48 43 focusing focus VERB eblip-19563 48 44 on on ADP eblip-19563 48 45 resource resource NOUN eblip-19563 48 46 provision provision NOUN eblip-19563 48 47 or or CCONJ eblip-19563 48 48 production production NOUN eblip-19563 48 49 ) ) PUNCT eblip-19563 48 50 . . PUNCT eblip-19563 49 1 nevertheless nevertheless ADV eblip-19563 49 2 , , PUNCT eblip-19563 49 3 servqual servqual PROPN eblip-19563 49 4 represented represent VERB eblip-19563 49 5 a a DET eblip-19563 49 6 promising promising ADJ eblip-19563 49 7 survey survey NOUN eblip-19563 49 8 model model NOUN eblip-19563 49 9 , , PUNCT eblip-19563 49 10 a a DET eblip-19563 49 11 foundation foundation NOUN eblip-19563 49 12 from from ADP eblip-19563 49 13 which which PRON eblip-19563 49 14 a a DET eblip-19563 49 15 more more ADV eblip-19563 49 16 library library NOUN eblip-19563 49 17 - - PUNCT eblip-19563 49 18 oriented orient VERB eblip-19563 49 19 survey survey NOUN eblip-19563 49 20 could could AUX eblip-19563 49 21 be be AUX eblip-19563 49 22 developed develop VERB eblip-19563 49 23 . . PUNCT eblip-19563 49 24     SPACE eblip-19563 50 1 libqual+ libqual+ ADP eblip-19563 50 2 ® ® NOUN eblip-19563 50 3 : : PUNCT eblip-19563 50 4 an an DET eblip-19563 50 5 overview overview NOUN eblip-19563 50 6     SPACE eblip-19563 50 7 in in ADP eblip-19563 50 8 general general ADJ eblip-19563 50 9 terms term NOUN eblip-19563 50 10 , , PUNCT eblip-19563 50 11 libqual+ libqual+ ADP eblip-19563 50 12 ® ® NOUN eblip-19563 50 13 is be AUX eblip-19563 50 14 a a DET eblip-19563 50 15 22 22 NUM eblip-19563 50 16 - - PUNCT eblip-19563 50 17 core core NOUN eblip-19563 50 18 - - PUNCT eblip-19563 50 19 item item NOUN eblip-19563 50 20 “ " PUNCT eblip-19563 50 21 total total ADJ eblip-19563 50 22 market market NOUN eblip-19563 50 23 ” " PUNCT eblip-19563 50 24 survey survey NOUN eblip-19563 50 25 instrument instrument NOUN eblip-19563 50 26 designed design VERB eblip-19563 50 27 to to PART eblip-19563 50 28 assess assess VERB eblip-19563 50 29 library library NOUN eblip-19563 50 30 service service NOUN eblip-19563 50 31 quality quality NOUN eblip-19563 50 32 of of ADP eblip-19563 50 33 an an DET eblip-19563 50 34 academic academic ADJ eblip-19563 50 35 library library NOUN eblip-19563 50 36 from from ADP eblip-19563 50 37 the the DET eblip-19563 50 38 point point NOUN eblip-19563 50 39 of of ADP eblip-19563 50 40 view view NOUN eblip-19563 50 41 of of ADP eblip-19563 50 42 the the DET eblip-19563 50 43 library library NOUN eblip-19563 50 44 user user NOUN eblip-19563 50 45 ( ( PUNCT eblip-19563 50 46 thompson thompson PROPN eblip-19563 50 47 , , PUNCT eblip-19563 50 48 kyrillidou kyrillidou NOUN eblip-19563 50 49 , , PUNCT eblip-19563 50 50 & & CCONJ eblip-19563 50 51 cook cook PROPN eblip-19563 50 52 , , PUNCT eblip-19563 50 53 2008 2008 NUM eblip-19563 50 54 ) ) PUNCT eblip-19563 50 55 . . PUNCT eblip-19563 51 1 factor factor NOUN eblip-19563 51 2 analytic analytic ADJ eblip-19563 51 3 studies study NOUN eblip-19563 51 4 and and CCONJ eblip-19563 51 5 item item NOUN eblip-19563 51 6 analyses analysis NOUN eblip-19563 51 7 reveal reveal VERB eblip-19563 51 8 that that SCONJ eblip-19563 51 9 libqual+ libqual+ ADP eblip-19563 51 10 ® ® NOUN eblip-19563 51 11 measures measure NOUN eblip-19563 51 12 the the DET eblip-19563 51 13 single single ADJ eblip-19563 51 14 overarching overarching ADJ eblip-19563 51 15 dimension dimension NOUN eblip-19563 51 16 of of ADP eblip-19563 51 17 perceived perceive VERB eblip-19563 51 18 library library NOUN eblip-19563 51 19 service service NOUN eblip-19563 51 20 satisfaction satisfaction NOUN eblip-19563 51 21 and and CCONJ eblip-19563 51 22 quality quality NOUN eblip-19563 51 23 ( ( PUNCT eblip-19563 51 24 thompson thompson PROPN eblip-19563 51 25 , , PUNCT eblip-19563 51 26 cook cook NOUN eblip-19563 51 27 , , PUNCT eblip-19563 51 28 & & CCONJ eblip-19563 51 29 heath heath PROPN eblip-19563 51 30 , , PUNCT eblip-19563 51 31 2001 2001 NUM eblip-19563 51 32 ) ) PUNCT eblip-19563 51 33 . . PUNCT eblip-19563 52 1 however however ADV eblip-19563 52 2 , , PUNCT eblip-19563 52 3 this this PRON eblip-19563 52 4 should should AUX eblip-19563 52 5 not not PART eblip-19563 52 6 be be AUX eblip-19563 52 7 confused confuse VERB eblip-19563 52 8 with with ADP eblip-19563 52 9 its its PRON eblip-19563 52 10 three three NUM eblip-19563 52 11 subscales subscale NOUN eblip-19563 52 12 : : PUNCT eblip-19563 52 13 affect affect NOUN eblip-19563 52 14 of of ADP eblip-19563 52 15 service service NOUN eblip-19563 52 16 , , PUNCT eblip-19563 52 17 information information NOUN eblip-19563 52 18 control control NOUN eblip-19563 52 19 , , PUNCT eblip-19563 52 20 and and CCONJ eblip-19563 52 21 library library NOUN eblip-19563 52 22 as as ADP eblip-19563 52 23 place place NOUN eblip-19563 52 24 . . PUNCT eblip-19563 53 1 these these DET eblip-19563 53 2 three three NUM eblip-19563 53 3 “ " PUNCT eblip-19563 53 4 dimensions dimension NOUN eblip-19563 53 5 ” " PUNCT eblip-19563 53 6 measure measure NOUN eblip-19563 53 7 components component NOUN eblip-19563 53 8 of of ADP eblip-19563 53 9 library library ADJ eblip-19563 53 10 service service NOUN eblip-19563 53 11 satisfaction satisfaction NOUN eblip-19563 53 12 : : PUNCT eblip-19563 53 13     SPACE eblip-19563 53 14 affect affect NOUN eblip-19563 53 15 of of ADP eblip-19563 53 16 service service NOUN eblip-19563 53 17 this this DET eblip-19563 53 18 aspect aspect NOUN eblip-19563 53 19 of of ADP eblip-19563 53 20 user user NOUN eblip-19563 53 21 satisfaction satisfaction NOUN eblip-19563 53 22 examines examine VERB eblip-19563 53 23 the the DET eblip-19563 53 24 helpfulness helpfulness NOUN eblip-19563 53 25 and and CCONJ eblip-19563 53 26 responsiveness responsiveness NOUN eblip-19563 53 27 of of ADP eblip-19563 53 28 library library ADJ eblip-19563 53 29 employees employee NOUN eblip-19563 53 30 to to ADP eblip-19563 53 31 users user NOUN eblip-19563 53 32 . . PUNCT eblip-19563 54 1 early early ADV eblip-19563 54 2 libqual+ libqual+ ADP eblip-19563 54 3 ® ® NOUN eblip-19563 54 4 research research NOUN eblip-19563 54 5 indicates indicate VERB eblip-19563 54 6 three three NUM eblip-19563 54 7 components component NOUN eblip-19563 54 8 to to ADP eblip-19563 54 9 this this DET eblip-19563 54 10 subscale subscale ADJ eblip-19563 54 11 dimension dimension NOUN eblip-19563 54 12 ( ( PUNCT eblip-19563 54 13 cook cook PROPN eblip-19563 54 14 , , PUNCT eblip-19563 54 15 heath heath PROPN eblip-19563 54 16 , , PUNCT eblip-19563 54 17 thompson thompson PROPN eblip-19563 54 18 , , PUNCT eblip-19563 54 19 & & CCONJ eblip-19563 54 20 thompson thompson PROPN eblip-19563 54 21 , , PUNCT eblip-19563 54 22 2001 2001 NUM eblip-19563 54 23 ) ) PUNCT eblip-19563 54 24 . . PUNCT eblip-19563 55 1 assurance assurance NOUN eblip-19563 55 2 is be AUX eblip-19563 55 3 “ " PUNCT eblip-19563 55 4 the the DET eblip-19563 55 5 knowledge knowledge NOUN eblip-19563 55 6 and and CCONJ eblip-19563 55 7 courtesy courtesy NOUN eblip-19563 55 8 of of ADP eblip-19563 55 9 employees employee NOUN eblip-19563 55 10 and and CCONJ eblip-19563 55 11 their their PRON eblip-19563 55 12 ability ability NOUN eblip-19563 55 13 to to PART eblip-19563 55 14 convey convey VERB eblip-19563 55 15 confidence confidence NOUN eblip-19563 55 16 and and CCONJ eblip-19563 55 17 trust trust NOUN eblip-19563 55 18 ” " PUNCT eblip-19563 55 19 ( ( PUNCT eblip-19563 55 20 cook cook PROPN eblip-19563 55 21 , , PUNCT eblip-19563 55 22 thompson thompson PROPN eblip-19563 55 23 , , PUNCT eblip-19563 55 24 heath heath PROPN eblip-19563 55 25 , , PUNCT eblip-19563 55 26 & & CCONJ eblip-19563 55 27 thompson thompson PROPN eblip-19563 55 28 , , PUNCT eblip-19563 55 29 2001 2001 NUM eblip-19563 55 30 , , PUNCT eblip-19563 55 31 p. p. NOUN eblip-19563 55 32 265 265 NUM eblip-19563 55 33 ) ) PUNCT eblip-19563 55 34 . . PUNCT eblip-19563 55 35     SPACE eblip-19563 56 1 empathy empathy NOUN eblip-19563 56 2 includes include VERB eblip-19563 56 3 the the DET eblip-19563 56 4 caring caring ADJ eblip-19563 56 5 , , PUNCT eblip-19563 56 6 compassionate compassionate ADJ eblip-19563 56 7 , , PUNCT eblip-19563 56 8 individualized individualized ADJ eblip-19563 56 9 attention attention NOUN eblip-19563 56 10 of of ADP eblip-19563 56 11 employees employee NOUN eblip-19563 56 12 toward toward ADP eblip-19563 56 13 their their PRON eblip-19563 56 14 users user NOUN eblip-19563 56 15 . . PUNCT eblip-19563 57 1 responsiveness responsiveness NOUN eblip-19563 57 2 is be AUX eblip-19563 57 3 the the DET eblip-19563 57 4 ability ability NOUN eblip-19563 57 5 and and CCONJ eblip-19563 57 6 willingness willingness NOUN eblip-19563 57 7 to to PART eblip-19563 57 8 provide provide VERB eblip-19563 57 9 efficient efficient ADJ eblip-19563 57 10 service service NOUN eblip-19563 57 11 to to ADP eblip-19563 57 12 its its PRON eblip-19563 57 13 users user NOUN eblip-19563 57 14 . . PUNCT eblip-19563 57 15     SPACE eblip-19563 58 1 information information NOUN eblip-19563 58 2 control control VERB eblip-19563 58 3 this this DET eblip-19563 58 4 aspect aspect NOUN eblip-19563 58 5 of of ADP eblip-19563 58 6 user user NOUN eblip-19563 58 7 satisfaction satisfaction NOUN eblip-19563 58 8 examines examine VERB eblip-19563 58 9 the the DET eblip-19563 58 10 availability availability NOUN eblip-19563 58 11 , , PUNCT eblip-19563 58 12 timeliness timeliness NOUN eblip-19563 58 13 and and CCONJ eblip-19563 58 14 appropriateness appropriateness NOUN eblip-19563 58 15 of of ADP eblip-19563 58 16 library library ADJ eblip-19563 58 17 resources resource NOUN eblip-19563 58 18 . . PUNCT eblip-19563 59 1 components component NOUN eblip-19563 59 2 of of ADP eblip-19563 59 3 this this DET eblip-19563 59 4 subscale subscale ADJ eblip-19563 59 5 dimension dimension NOUN eblip-19563 59 6 include include VERB eblip-19563 59 7 user user NOUN eblip-19563 59 8 perceptions perception NOUN eblip-19563 59 9 of of ADP eblip-19563 59 10 the the DET eblip-19563 59 11 comprehensiveness comprehensiveness NOUN eblip-19563 59 12 of of ADP eblip-19563 59 13 collections collection NOUN eblip-19563 59 14 , , PUNCT eblip-19563 59 15 barrier barrier NOUN eblip-19563 59 16 - - PUNCT eblip-19563 59 17 free free ADJ eblip-19563 59 18 access access NOUN eblip-19563 59 19 to to ADP eblip-19563 59 20 information information NOUN eblip-19563 59 21 at at ADP eblip-19563 59 22 the the DET eblip-19563 59 23 time time NOUN eblip-19563 59 24 of of ADP eblip-19563 59 25 need need NOUN eblip-19563 59 26 , , PUNCT eblip-19563 59 27 and and CCONJ eblip-19563 59 28 information information NOUN eblip-19563 59 29 formats format NOUN eblip-19563 59 30 ( ( PUNCT eblip-19563 59 31 e.g. e.g. ADV eblip-19563 59 32 , , PUNCT eblip-19563 59 33 print print NOUN eblip-19563 59 34 , , PUNCT eblip-19563 59 35 digital digital PROPN eblip-19563 59 36 , , PUNCT eblip-19563 59 37 etc etc X eblip-19563 59 38 . . X eblip-19563 59 39 ) ) PUNCT eblip-19563 59 40 ( ( PUNCT eblip-19563 59 41 cook cook PROPN eblip-19563 59 42 , , PUNCT eblip-19563 59 43 heath heath PROPN eblip-19563 59 44 , , PUNCT eblip-19563 59 45 thompson thompson PROPN eblip-19563 59 46 , , PUNCT eblip-19563 59 47 & & CCONJ eblip-19563 59 48 thompson thompson PROPN eblip-19563 59 49 , , PUNCT eblip-19563 59 50 2001 2001 NUM eblip-19563 59 51 ) ) PUNCT eblip-19563 59 52 . . PUNCT eblip-19563 59 53     SPACE eblip-19563 60 1 library library NOUN eblip-19563 60 2 as as ADP eblip-19563 60 3 place place NOUN eblip-19563 60 4 the the DET eblip-19563 60 5 final final ADJ eblip-19563 60 6 subscale subscale NOUN eblip-19563 60 7 measurement measurement NOUN eblip-19563 60 8 examines examine VERB eblip-19563 60 9 how how SCONJ eblip-19563 60 10 well well ADV eblip-19563 60 11 physical physical ADJ eblip-19563 60 12 library library NOUN eblip-19563 60 13 facilities facility NOUN eblip-19563 60 14 serve serve VERB eblip-19563 60 15 users user NOUN eblip-19563 60 16 ’ ' PUNCT eblip-19563 60 17 needs need NOUN eblip-19563 60 18 for for ADP eblip-19563 60 19 space space NOUN eblip-19563 60 20 and and CCONJ eblip-19563 60 21 technology technology NOUN eblip-19563 60 22 . . PUNCT eblip-19563 61 1 this this DET eblip-19563 61 2 concept concept NOUN eblip-19563 61 3 assesses assess VERB eblip-19563 61 4 the the DET eblip-19563 61 5 ability ability NOUN eblip-19563 61 6 to to PART eblip-19563 61 7 meet meet VERB eblip-19563 61 8 needs need NOUN eblip-19563 61 9 for for ADP eblip-19563 61 10 community community NOUN eblip-19563 61 11 socialization socialization NOUN eblip-19563 61 12 , , PUNCT eblip-19563 61 13 utilitarian utilitarian ADJ eblip-19563 61 14 space space NOUN eblip-19563 61 15 ( ( PUNCT eblip-19563 61 16 e.g. e.g. ADV eblip-19563 61 17 , , PUNCT eblip-19563 61 18 for for ADP eblip-19563 61 19 study study NOUN eblip-19563 61 20 , , PUNCT eblip-19563 61 21 collaboration collaboration NOUN eblip-19563 61 22 , , PUNCT eblip-19563 61 23 etc etc X eblip-19563 61 24 . . X eblip-19563 61 25 ) ) PUNCT eblip-19563 61 26 , , PUNCT eblip-19563 61 27 and and CCONJ eblip-19563 61 28 space space NOUN eblip-19563 61 29 for for ADP eblip-19563 61 30 creative creative ADJ eblip-19563 61 31 and and CCONJ eblip-19563 61 32 scholarly scholarly ADJ eblip-19563 61 33 inquiry inquiry NOUN eblip-19563 61 34 and and CCONJ eblip-19563 61 35 rumination rumination NOUN eblip-19563 61 36 ( ( PUNCT eblip-19563 61 37 cook cook PROPN eblip-19563 61 38 , , PUNCT eblip-19563 61 39 heath heath PROPN eblip-19563 61 40 , , PUNCT eblip-19563 61 41 thompson thompson PROPN eblip-19563 61 42 , , PUNCT eblip-19563 61 43 & & CCONJ eblip-19563 61 44 thompson thompson PROPN eblip-19563 61 45 , , PUNCT eblip-19563 61 46 2001 2001 NUM eblip-19563 61 47 ) ) PUNCT eblip-19563 61 48 . . PUNCT eblip-19563 61 49     SPACE eblip-19563 62 1 although although SCONJ eblip-19563 62 2 validity validity NOUN eblip-19563 62 3 issues issue NOUN eblip-19563 62 4 will will AUX eblip-19563 62 5 be be AUX eblip-19563 62 6 discussed discuss VERB eblip-19563 62 7 later later ADV eblip-19563 62 8 , , PUNCT eblip-19563 62 9 it it PRON eblip-19563 62 10 is be AUX eblip-19563 62 11 important important ADJ eblip-19563 62 12 to to PART eblip-19563 62 13 note note VERB eblip-19563 62 14 two two NUM eblip-19563 62 15 potential potential ADJ eblip-19563 62 16 shortcomings shortcoming NOUN eblip-19563 62 17 of of ADP eblip-19563 62 18 these these DET eblip-19563 62 19 subscale subscale ADJ eblip-19563 62 20 areas area NOUN eblip-19563 62 21 . . PUNCT eblip-19563 63 1 first first ADV eblip-19563 63 2 , , PUNCT eblip-19563 63 3 library library NOUN eblip-19563 63 4 as as ADP eblip-19563 63 5 place place NOUN eblip-19563 63 6 is be AUX eblip-19563 63 7 a a DET eblip-19563 63 8 continuously continuously ADV eblip-19563 63 9 changing change VERB eblip-19563 63 10 phenomenon phenomenon NOUN eblip-19563 63 11 , , PUNCT eblip-19563 63 12 especially especially ADV eblip-19563 63 13 as as SCONJ eblip-19563 63 14 technology technology NOUN eblip-19563 63 15 demands demand NOUN eblip-19563 63 16 force force VERB eblip-19563 63 17 a a DET eblip-19563 63 18 shift shift NOUN eblip-19563 63 19 from from ADP eblip-19563 63 20 print print NOUN eblip-19563 63 21 - - PUNCT eblip-19563 63 22 based base VERB eblip-19563 63 23 resources resource NOUN eblip-19563 63 24 to to ADP eblip-19563 63 25 digital digital ADJ eblip-19563 63 26 and and CCONJ eblip-19563 63 27 web web NOUN eblip-19563 63 28 - - PUNCT eblip-19563 63 29 based base VERB eblip-19563 63 30 resources resource NOUN eblip-19563 63 31 . . PUNCT eblip-19563 64 1 loudly loudly ADV eblip-19563 64 2 and and CCONJ eblip-19563 64 3 clearly clearly ADV eblip-19563 64 4 , , PUNCT eblip-19563 64 5 users user NOUN eblip-19563 64 6 have have AUX eblip-19563 64 7 expressed express VERB eblip-19563 64 8 an an DET eblip-19563 64 9 overwhelming overwhelming ADJ eblip-19563 64 10 need need NOUN eblip-19563 64 11 for for SCONJ eblip-19563 64 12 resources resource NOUN eblip-19563 64 13 to to PART eblip-19563 64 14 be be AUX eblip-19563 64 15 available available ADJ eblip-19563 64 16 anytime anytime NOUN eblip-19563 64 17 , , PUNCT eblip-19563 64 18 anywhere anywhere ADV eblip-19563 64 19 , , PUNCT eblip-19563 64 20 from from ADP eblip-19563 64 21 any any DET eblip-19563 64 22 location location NOUN eblip-19563 64 23 ( ( PUNCT eblip-19563 64 24 thompson thompson PROPN eblip-19563 64 25 et et PROPN eblip-19563 64 26 al al PROPN eblip-19563 64 27 . . PROPN eblip-19563 64 28 , , PUNCT eblip-19563 64 29 2008 2008 NUM eblip-19563 64 30 ) ) PUNCT eblip-19563 64 31 . . PUNCT eblip-19563 65 1 this this DET eblip-19563 65 2 demand demand NOUN eblip-19563 65 3 has have AUX eblip-19563 65 4 fostered foster VERB eblip-19563 65 5 technological technological ADJ eblip-19563 65 6 changes change NOUN eblip-19563 65 7 in in ADP eblip-19563 65 8 the the DET eblip-19563 65 9 ways way NOUN eblip-19563 65 10 in in ADP eblip-19563 65 11 which which PRON eblip-19563 65 12 resources resource NOUN eblip-19563 65 13 are be AUX eblip-19563 65 14 accessed access VERB eblip-19563 65 15 , , PUNCT eblip-19563 65 16 particularly particularly ADV eblip-19563 65 17 from from ADP eblip-19563 65 18 remote remote ADJ eblip-19563 65 19 locations location NOUN eblip-19563 65 20 using use VERB eblip-19563 65 21 computing computing NOUN eblip-19563 65 22 and and CCONJ eblip-19563 65 23 web web NOUN eblip-19563 65 24 - - PUNCT eblip-19563 65 25 based base VERB eblip-19563 65 26 technologies technology NOUN eblip-19563 65 27 . . PUNCT eblip-19563 66 1 thus thus ADV eblip-19563 66 2 , , PUNCT eblip-19563 66 3 library library NOUN eblip-19563 66 4 as as ADP eblip-19563 66 5 place place NOUN eblip-19563 66 6 is be AUX eblip-19563 66 7 becoming become VERB eblip-19563 66 8 less less ADJ eblip-19563 66 9 “ " PUNCT eblip-19563 66 10 physical physical ADJ eblip-19563 66 11 . . PUNCT eblip-19563 66 12 ” " PUNCT eblip-19563 67 1 as as SCONJ eblip-19563 67 2 more more ADJ eblip-19563 67 3 resources resource NOUN eblip-19563 67 4 become become VERB eblip-19563 67 5 available available ADJ eblip-19563 67 6 as as SCONJ eblip-19563 67 7 online online ADJ eblip-19563 67 8 digital digital ADJ eblip-19563 67 9 full full ADJ eblip-19563 67 10 - - PUNCT eblip-19563 67 11 text text NOUN eblip-19563 67 12 , , PUNCT eblip-19563 67 13 the the DET eblip-19563 67 14 “ " PUNCT eblip-19563 67 15 dependency dependency NOUN eblip-19563 67 16 ” " PUNCT eblip-19563 67 17 on on ADP eblip-19563 67 18 a a DET eblip-19563 67 19 library library NOUN eblip-19563 67 20 ’s ’s PART eblip-19563 67 21 physical physical ADJ eblip-19563 67 22 space space NOUN eblip-19563 67 23 for for ADP eblip-19563 67 24 information information NOUN eblip-19563 67 25 resources resource NOUN eblip-19563 67 26 becomes becomes AUX eblip-19563 67 27 lessened lessen VERB eblip-19563 67 28 . . PUNCT eblip-19563 68 1 in in ADP eblip-19563 68 2 fact fact NOUN eblip-19563 68 3 , , PUNCT eblip-19563 68 4 it it PRON eblip-19563 68 5 may may AUX eblip-19563 68 6 become become VERB eblip-19563 68 7 possible possible ADJ eblip-19563 68 8 in in ADP eblip-19563 68 9 the the DET eblip-19563 68 10 not not PART eblip-19563 68 11 - - PUNCT eblip-19563 68 12 so so ADV eblip-19563 68 13 - - PUNCT eblip-19563 68 14 near near ADJ eblip-19563 68 15 future future NOUN eblip-19563 68 16 for for SCONJ eblip-19563 68 17 users user NOUN eblip-19563 68 18 to to PART eblip-19563 68 19 complete complete VERB eblip-19563 68 20 library library NOUN eblip-19563 68 21 research research NOUN eblip-19563 68 22 activities activity NOUN eblip-19563 68 23 entirely entirely ADV eblip-19563 68 24 in in ADP eblip-19563 68 25 an an DET eblip-19563 68 26 online online ADJ eblip-19563 68 27 , , PUNCT eblip-19563 68 28 digital digital ADJ eblip-19563 68 29 environment environment NOUN eblip-19563 68 30 . . PUNCT eblip-19563 69 1 if if SCONJ eblip-19563 69 2 this this PRON eblip-19563 69 3 becomes become VERB eblip-19563 69 4 the the DET eblip-19563 69 5 case case NOUN eblip-19563 69 6 , , PUNCT eblip-19563 69 7 this this DET eblip-19563 69 8 aspect aspect NOUN eblip-19563 69 9 of of ADP eblip-19563 69 10 user user NOUN eblip-19563 69 11 satisfaction satisfaction NOUN eblip-19563 69 12 may may AUX eblip-19563 69 13 shift shift VERB eblip-19563 69 14 dramatically dramatically ADV eblip-19563 69 15 , , PUNCT eblip-19563 69 16 if if SCONJ eblip-19563 69 17 not not PART eblip-19563 69 18 be be AUX eblip-19563 69 19 eliminated eliminate VERB eblip-19563 69 20 altogether altogether ADV eblip-19563 69 21 . . PUNCT eblip-19563 69 22         SPACE eblip-19563 69 23 secondly secondly ADV eblip-19563 69 24 , , PUNCT eblip-19563 69 25 and and CCONJ eblip-19563 69 26 on on ADP eblip-19563 69 27 a a DET eblip-19563 69 28 similar similar ADJ eblip-19563 69 29 note note NOUN eblip-19563 69 30 , , PUNCT eblip-19563 69 31 information information NOUN eblip-19563 69 32 formats format NOUN eblip-19563 69 33 are be AUX eblip-19563 69 34 shifting shift VERB eblip-19563 69 35 toward toward ADP eblip-19563 69 36 digital digital ADJ eblip-19563 69 37 , , PUNCT eblip-19563 69 38 electronic electronic ADJ eblip-19563 69 39 versions version NOUN eblip-19563 69 40 . . PUNCT eblip-19563 70 1 however however ADV eblip-19563 70 2 , , PUNCT eblip-19563 70 3 one one NUM eblip-19563 70 4 particular particular ADJ eblip-19563 70 5 item item NOUN eblip-19563 70 6 in in ADP eblip-19563 70 7 the the DET eblip-19563 70 8 information information NOUN eblip-19563 70 9 control control NOUN eblip-19563 70 10 subscale subscale PROPN eblip-19563 70 11 inquires inquire VERB eblip-19563 70 12 about about ADP eblip-19563 70 13 “ " PUNCT eblip-19563 70 14 the the DET eblip-19563 70 15 printed print VERB eblip-19563 70 16 library library NOUN eblip-19563 70 17 materials material NOUN eblip-19563 70 18 i i PRON eblip-19563 70 19 need need VERB eblip-19563 70 20 for for ADP eblip-19563 70 21 my my PRON eblip-19563 70 22 work work NOUN eblip-19563 70 23 ” " PUNCT eblip-19563 70 24 ( ( PUNCT eblip-19563 70 25 thompson thompson PROPN eblip-19563 70 26 et et PROPN eblip-19563 70 27 al al PROPN eblip-19563 70 28 . . PROPN eblip-19563 70 29 , , PUNCT eblip-19563 70 30 2008 2008 NUM eblip-19563 70 31 , , PUNCT eblip-19563 70 32 p. p. NOUN eblip-19563 70 33 14 14 NUM eblip-19563 70 34 ) ) PUNCT eblip-19563 70 35 . . PUNCT eblip-19563 70 36     SPACE eblip-19563 70 37 again again ADV eblip-19563 70 38 , , PUNCT eblip-19563 70 39 this this DET eblip-19563 70 40 item item NOUN eblip-19563 70 41 may may AUX eblip-19563 70 42 become become VERB eblip-19563 70 43 less less ADV eblip-19563 70 44 relevant relevant ADJ eblip-19563 70 45 given give VERB eblip-19563 70 46 the the DET eblip-19563 70 47 shift shift NOUN eblip-19563 70 48 toward toward ADP eblip-19563 70 49 digital digital ADJ eblip-19563 70 50 formats format NOUN eblip-19563 70 51 . . PUNCT eblip-19563 71 1 if if SCONJ eblip-19563 71 2 the the DET eblip-19563 71 3 question question NOUN eblip-19563 71 4 is be AUX eblip-19563 71 5 asked ask VERB eblip-19563 71 6 , , PUNCT eblip-19563 71 7 it it PRON eblip-19563 71 8 may may AUX eblip-19563 71 9 “ " PUNCT eblip-19563 71 10 plant plant VERB eblip-19563 71 11 the the DET eblip-19563 71 12 seed seed NOUN eblip-19563 71 13 ” " PUNCT eblip-19563 71 14 in in ADP eblip-19563 71 15 the the DET eblip-19563 71 16 mind mind NOUN eblip-19563 71 17 of of ADP eblip-19563 71 18 the the DET eblip-19563 71 19 survey survey NOUN eblip-19563 71 20 respondent respondent NOUN eblip-19563 71 21 that that SCONJ eblip-19563 71 22 printed print VERB eblip-19563 71 23 materials material NOUN eblip-19563 71 24 should should AUX eblip-19563 71 25 be be AUX eblip-19563 71 26 a a DET eblip-19563 71 27 part part NOUN eblip-19563 71 28 of of ADP eblip-19563 71 29 a a DET eblip-19563 71 30 library library NOUN eblip-19563 71 31 ’s ’s PART eblip-19563 71 32 collection collection NOUN eblip-19563 71 33 . . PUNCT eblip-19563 72 1 if if SCONJ eblip-19563 72 2 a a DET eblip-19563 72 3 library library NOUN eblip-19563 72 4 shifts shift NOUN eblip-19563 72 5 to to ADP eblip-19563 72 6 a a DET eblip-19563 72 7 digital digital NOUN eblip-19563 72 8 - - PUNCT eblip-19563 72 9 based base VERB eblip-19563 72 10 collection collection NOUN eblip-19563 72 11 ( ( PUNCT eblip-19563 72 12 which which DET eblip-19563 72 13 butler butler NOUN eblip-19563 72 14 library library NOUN eblip-19563 72 15 has have VERB eblip-19563 72 16 done—90 done—90 PROPN eblip-19563 72 17 % % NOUN eblip-19563 72 18 of of ADP eblip-19563 72 19 journals journal NOUN eblip-19563 72 20 are be AUX eblip-19563 72 21 digital digital ADJ eblip-19563 72 22 ) ) PUNCT eblip-19563 72 23 , , PUNCT eblip-19563 72 24 then then ADV eblip-19563 72 25 the the DET eblip-19563 72 26 respondent respondent NOUN eblip-19563 72 27 may may AUX eblip-19563 72 28 perceive perceive VERB eblip-19563 72 29 the the DET eblip-19563 72 30 library library NOUN eblip-19563 72 31 is be AUX eblip-19563 72 32 deficient deficient ADJ eblip-19563 72 33 in in ADP eblip-19563 72 34 this this DET eblip-19563 72 35 area area NOUN eblip-19563 72 36 . . PUNCT eblip-19563 73 1 consequently consequently ADV eblip-19563 73 2 , , PUNCT eblip-19563 73 3 this this DET eblip-19563 73 4 item item NOUN eblip-19563 73 5 could could AUX eblip-19563 73 6 threaten threaten VERB eblip-19563 73 7 the the DET eblip-19563 73 8 validity validity NOUN eblip-19563 73 9 of of ADP eblip-19563 73 10 libqual+ libqual+ ADP eblip-19563 73 11 ® ® NOUN eblip-19563 73 12 data datum NOUN eblip-19563 73 13 . . PUNCT eblip-19563 74 1 this this PRON eblip-19563 74 2 is be AUX eblip-19563 74 3 why why SCONJ eblip-19563 74 4 it it PRON eblip-19563 74 5 is be AUX eblip-19563 74 6 important important ADJ eblip-19563 74 7 for for SCONJ eblip-19563 74 8 libqual+ libqual+ ADP eblip-19563 74 9 ® ® NOUN eblip-19563 74 10 researchers researcher NOUN eblip-19563 74 11 to to PART eblip-19563 74 12 monitor monitor VERB eblip-19563 74 13 these these DET eblip-19563 74 14 trends trend NOUN eblip-19563 74 15 and and CCONJ eblip-19563 74 16 make make VERB eblip-19563 74 17 necessary necessary ADJ eblip-19563 74 18 item item NOUN eblip-19563 74 19 modifications modification NOUN eblip-19563 74 20 or or CCONJ eblip-19563 74 21 deletions deletion NOUN eblip-19563 74 22 accordingly accordingly ADV eblip-19563 74 23 ( ( PUNCT eblip-19563 74 24 e.g. e.g. ADV eblip-19563 74 25 , , PUNCT eblip-19563 74 26 delete delete VERB eblip-19563 74 27 the the DET eblip-19563 74 28 word word NOUN eblip-19563 74 29 “ " PUNCT eblip-19563 74 30 printed print VERB eblip-19563 74 31 ” " PUNCT eblip-19563 74 32 ) ) PUNCT eblip-19563 74 33 . . PUNCT eblip-19563 74 34     SPACE eblip-19563 75 1 libqual+ libqual+ ADP eblip-19563 75 2 ® ® NOUN eblip-19563 75 3 : : PUNCT eblip-19563 75 4 psychometric psychometric ADJ eblip-19563 75 5 properties property NOUN eblip-19563 75 6 and and CCONJ eblip-19563 75 7 integrity integrity NOUN eblip-19563 75 8     SPACE eblip-19563 75 9 in in ADP eblip-19563 75 10 2007 2007 NUM eblip-19563 75 11 , , PUNCT eblip-19563 75 12 libqual+ libqual+ ADP eblip-19563 75 13 ® ® NOUN eblip-19563 75 14 collected collect VERB eblip-19563 75 15 data datum NOUN eblip-19563 75 16 from from ADP eblip-19563 75 17 the the DET eblip-19563 75 18 one one NUM eblip-19563 75 19 - - PUNCT eblip-19563 75 20 millionth millionth NOUN eblip-19563 75 21 library library NOUN eblip-19563 75 22 user user NOUN eblip-19563 75 23 and and CCONJ eblip-19563 75 24 the the DET eblip-19563 75 25 one one NUM eblip-19563 75 26 - - PUNCT eblip-19563 75 27 thousandth thousandth ADJ eblip-19563 75 28 institution institution NOUN eblip-19563 75 29 ; ; PUNCT eblip-19563 75 30 and and CCONJ eblip-19563 75 31 since since SCONJ eblip-19563 75 32 its its PRON eblip-19563 75 33 conception conception NOUN eblip-19563 75 34 in in ADP eblip-19563 75 35 the the DET eblip-19563 75 36 early early ADJ eblip-19563 75 37 2000s 2000s NUM eblip-19563 75 38 , , PUNCT eblip-19563 75 39 surveys survey NOUN eblip-19563 75 40 have have AUX eblip-19563 75 41 been be AUX eblip-19563 75 42 administered administer VERB eblip-19563 75 43 to to ADP eblip-19563 75 44 library library NOUN eblip-19563 75 45 users user NOUN eblip-19563 75 46 in in ADP eblip-19563 75 47 20 20 NUM eblip-19563 75 48 countries country NOUN eblip-19563 75 49 in in ADP eblip-19563 75 50 12 12 NUM eblip-19563 75 51 different different ADJ eblip-19563 75 52 languages language NOUN eblip-19563 75 53 ( ( PUNCT eblip-19563 75 54 thompson thompson PROPN eblip-19563 75 55 et et PROPN eblip-19563 75 56 al al PROPN eblip-19563 75 57 . . PROPN eblip-19563 75 58 , , PUNCT eblip-19563 75 59 2008 2008 NUM eblip-19563 75 60 ) ) PUNCT eblip-19563 75 61 . . PUNCT eblip-19563 76 1 the the DET eblip-19563 76 2 sheer sheer ADJ eblip-19563 76 3 number number NOUN eblip-19563 76 4 of of ADP eblip-19563 76 5 data datum NOUN eblip-19563 76 6 collected collect VERB eblip-19563 76 7 is be AUX eblip-19563 76 8 massive massive ADJ eblip-19563 76 9 and and CCONJ eblip-19563 76 10 expansive expansive ADJ eblip-19563 76 11 , , PUNCT eblip-19563 76 12 lending lend VERB eblip-19563 76 13 to to ADP eblip-19563 76 14 a a DET eblip-19563 76 15 richly richly ADV eblip-19563 76 16 diverse diverse ADJ eblip-19563 76 17 longitudinal longitudinal ADJ eblip-19563 76 18 collection collection NOUN eblip-19563 76 19 of of ADP eblip-19563 76 20 statistical statistical ADJ eblip-19563 76 21 information information NOUN eblip-19563 76 22 . . PUNCT eblip-19563 77 1 what what PRON eblip-19563 77 2 started start VERB eblip-19563 77 3 out out ADP eblip-19563 77 4 as as ADP eblip-19563 77 5 a a DET eblip-19563 77 6 need need NOUN eblip-19563 77 7 for for ADP eblip-19563 77 8 stronger strong ADJ eblip-19563 77 9 evaluative evaluative ADJ eblip-19563 77 10 measures measure NOUN eblip-19563 77 11 in in ADP eblip-19563 77 12 north north ADJ eblip-19563 77 13 american american ADJ eblip-19563 77 14 academic academic ADJ eblip-19563 77 15 libraries library NOUN eblip-19563 77 16 has have AUX eblip-19563 77 17 expanded expand VERB eblip-19563 77 18 to to ADP eblip-19563 77 19 a a DET eblip-19563 77 20 global global ADJ eblip-19563 77 21     SPACE eblip-19563 77 22 scale scale NOUN eblip-19563 77 23 , , PUNCT eblip-19563 77 24 a a DET eblip-19563 77 25 truly truly ADV eblip-19563 77 26 remarkable remarkable ADJ eblip-19563 77 27 representation representation NOUN eblip-19563 77 28 of of ADP eblip-19563 77 29 libraries library NOUN eblip-19563 77 30 both both CCONJ eblip-19563 77 31 nationally nationally ADV eblip-19563 77 32 and and CCONJ eblip-19563 77 33 internationally internationally ADV eblip-19563 77 34 . . PUNCT eblip-19563 77 35     SPACE eblip-19563 78 1 validity validity NOUN eblip-19563 78 2     SPACE eblip-19563 78 3 some some PRON eblip-19563 78 4 libqual+ libqual+ NOUN eblip-19563 78 5 ® ® NOUN eblip-19563 78 6 studies study NOUN eblip-19563 78 7 have have AUX eblip-19563 78 8 engaged engage VERB eblip-19563 78 9 in in ADP eblip-19563 78 10 rigorous rigorous ADJ eblip-19563 78 11 statistical statistical ADJ eblip-19563 78 12 testing testing NOUN eblip-19563 78 13 to to PART eblip-19563 78 14 determine determine VERB eblip-19563 78 15 criterion criterion NOUN eblip-19563 78 16 - - PUNCT eblip-19563 78 17 related relate VERB eblip-19563 78 18 validity validity NOUN eblip-19563 78 19 ( ( PUNCT eblip-19563 78 20 thompson thompson NOUN eblip-19563 78 21 , , PUNCT eblip-19563 78 22 cook cook NOUN eblip-19563 78 23 , , PUNCT eblip-19563 78 24 & & CCONJ eblip-19563 78 25 kyrillidou kyrillidou PROPN eblip-19563 78 26 , , PUNCT eblip-19563 78 27 2005 2005 NUM eblip-19563 78 28 ; ; PUNCT eblip-19563 78 29 heath heath PROPN eblip-19563 78 30 , , PUNCT eblip-19563 78 31 cook cook PROPN eblip-19563 78 32 , , PUNCT eblip-19563 78 33 kyrillidou kyrillidou NOUN eblip-19563 78 34 , , PUNCT eblip-19563 78 35 & & CCONJ eblip-19563 78 36 thompson thompson PROPN eblip-19563 78 37 , , PUNCT eblip-19563 78 38 2002 2002 NUM eblip-19563 78 39 ) ) PUNCT eblip-19563 78 40 . . PUNCT eblip-19563 79 1 however however ADV eblip-19563 79 2 , , PUNCT eblip-19563 79 3 since since SCONJ eblip-19563 79 4 libqual+ libqual+ NOUN eblip-19563 79 5 ® ® NOUN eblip-19563 79 6 was be AUX eblip-19563 79 7 a a DET eblip-19563 79 8 unique unique ADJ eblip-19563 79 9 instrument instrument NOUN eblip-19563 79 10 , , PUNCT eblip-19563 79 11 convergent convergent NOUN eblip-19563 79 12 validity validity NOUN eblip-19563 79 13 , , PUNCT eblip-19563 79 14 or or CCONJ eblip-19563 79 15 statistical statistical ADJ eblip-19563 79 16 comparisons comparison NOUN eblip-19563 79 17 between between ADP eblip-19563 79 18 instruments instrument NOUN eblip-19563 79 19 measuring measure VERB eblip-19563 79 20 the the DET eblip-19563 79 21 same same ADJ eblip-19563 79 22 or or CCONJ eblip-19563 79 23 similar similar ADJ eblip-19563 79 24 concepts concept NOUN eblip-19563 79 25 , , PUNCT eblip-19563 79 26 could could AUX eblip-19563 79 27 not not PART eblip-19563 79 28 possibly possibly ADV eblip-19563 79 29 be be AUX eblip-19563 79 30 tested test VERB eblip-19563 79 31 ( ( PUNCT eblip-19563 79 32 shadish shadish ADJ eblip-19563 79 33 , , PUNCT eblip-19563 79 34 cook cook NOUN eblip-19563 79 35 , , PUNCT eblip-19563 79 36 & & CCONJ eblip-19563 79 37 campbell campbell PROPN eblip-19563 79 38 , , PUNCT eblip-19563 79 39 2002 2002 NUM eblip-19563 79 40 ) ) PUNCT eblip-19563 79 41 . . PUNCT eblip-19563 80 1 instead instead ADV eblip-19563 80 2 , , PUNCT eblip-19563 80 3 heath heath PROPN eblip-19563 80 4 et et PROPN eblip-19563 80 5 al al PROPN eblip-19563 80 6 . . PROPN eblip-19563 80 7 investigated investigate VERB eblip-19563 80 8 libqual+ libqual+ ADP eblip-19563 80 9 ® ® NOUN eblip-19563 80 10 ’s ’s PART eblip-19563 80 11 concurrent concurrent ADJ eblip-19563 80 12 validity validity NOUN eblip-19563 80 13 , , PUNCT eblip-19563 80 14 or or CCONJ eblip-19563 80 15 the the DET eblip-19563 80 16 distinct distinct ADJ eblip-19563 80 17 ability ability NOUN eblip-19563 80 18 to to PART eblip-19563 80 19 distinguish distinguish VERB eblip-19563 80 20 concepts concept NOUN eblip-19563 80 21 from from ADP eblip-19563 80 22 one one NUM eblip-19563 80 23 another another DET eblip-19563 80 24 in in ADP eblip-19563 80 25 order order NOUN eblip-19563 80 26 to to PART eblip-19563 80 27 measure measure VERB eblip-19563 80 28 each each DET eblip-19563 80 29 concept concept NOUN eblip-19563 80 30 separately separately ADV eblip-19563 80 31 , , PUNCT eblip-19563 80 32 as as SCONJ eblip-19563 80 33 compared compare VERB eblip-19563 80 34 to to ADP eblip-19563 80 35 the the DET eblip-19563 80 36 arl arl PROPN eblip-19563 80 37 index index PROPN eblip-19563 80 38 , , PUNCT eblip-19563 80 39 a a DET eblip-19563 80 40 predominantly predominantly ADV eblip-19563 80 41 collection collection NOUN eblip-19563 80 42 - - PUNCT eblip-19563 80 43 and and CCONJ eblip-19563 80 44 - - PUNCT eblip-19563 80 45 expenditure expenditure NOUN eblip-19563 80 46 - - PUNCT eblip-19563 80 47 based base VERB eblip-19563 80 48 reporting reporting NOUN eblip-19563 80 49 instrument instrument NOUN eblip-19563 80 50 ( ( PUNCT eblip-19563 80 51 heath heath PROPN eblip-19563 80 52 et et PROPN eblip-19563 80 53 al al PROPN eblip-19563 80 54 . . PROPN eblip-19563 80 55 , , PUNCT eblip-19563 80 56 2002 2002 NUM eblip-19563 80 57 ; ; PUNCT eblip-19563 80 58 shadish shadish PROPN eblip-19563 80 59 et et PROPN eblip-19563 80 60 al al PROPN eblip-19563 80 61 . . PROPN eblip-19563 80 62 , , PUNCT eblip-19563 80 63 2002 2002 NUM eblip-19563 80 64 ) ) PUNCT eblip-19563 80 65 . . PUNCT eblip-19563 81 1 as as SCONJ eblip-19563 81 2 expected expect VERB eblip-19563 81 3 , , PUNCT eblip-19563 81 4 the the DET eblip-19563 81 5 “ " PUNCT eblip-19563 81 6 strongest strong ADJ eblip-19563 81 7 ” " PUNCT eblip-19563 81 8 correlation correlation NOUN eblip-19563 81 9 between between ADP eblip-19563 81 10 libqual+ libqual+ ADP eblip-19563 81 11 ® ® NOUN eblip-19563 81 12 and and CCONJ eblip-19563 81 13 the the DET eblip-19563 81 14 arl arl PROPN eblip-19563 81 15 index index NOUN eblip-19563 81 16 involved involve VERB eblip-19563 81 17 information information NOUN eblip-19563 81 18 access access NOUN eblip-19563 81 19 ( ( PUNCT eblip-19563 81 20 r r NOUN eblip-19563 81 21 2 2 NUM eblip-19563 81 22 = = SYM eblip-19563 81 23 .147 .147 NUM eblip-19563 81 24 = = SYM eblip-19563 81 25 2.2 2.2 NUM eblip-19563 81 26 % % NOUN eblip-19563 81 27 ) ) PUNCT eblip-19563 81 28 , , PUNCT eblip-19563 81 29 and and CCONJ eblip-19563 81 30 this this DET eblip-19563 81 31 correlation correlation NOUN eblip-19563 81 32 was be AUX eblip-19563 81 33 small small ADJ eblip-19563 81 34 . . PUNCT eblip-19563 82 1 the the DET eblip-19563 82 2 reason reason NOUN eblip-19563 82 3 the the DET eblip-19563 82 4 two two NUM eblip-19563 82 5 instruments instrument NOUN eblip-19563 82 6 did do AUX eblip-19563 82 7 not not PART eblip-19563 82 8 correlate correlate VERB eblip-19563 82 9 presumably presumably ADV eblip-19563 82 10 is be AUX eblip-19563 82 11 due due ADJ eblip-19563 82 12 to to ADP eblip-19563 82 13 each each DET eblip-19563 82 14 instrument instrument NOUN eblip-19563 82 15 measuring measure VERB eblip-19563 82 16 distinctly distinctly ADV eblip-19563 82 17 different different ADJ eblip-19563 82 18 concepts concept NOUN eblip-19563 82 19 — — PUNCT eblip-19563 82 20 libqual+ libqual+ ADP eblip-19563 82 21 ® ® NOUN eblip-19563 82 22 measures measure NOUN eblip-19563 82 23 user user NOUN eblip-19563 82 24 satisfaction satisfaction NOUN eblip-19563 82 25 , , PUNCT eblip-19563 82 26 and and CCONJ eblip-19563 82 27 the the DET eblip-19563 82 28 arl arl PROPN eblip-19563 82 29 index index NOUN eblip-19563 82 30 measures measure VERB eblip-19563 82 31 collection collection NOUN eblip-19563 82 32 holdings holding NOUN eblip-19563 82 33 and and CCONJ eblip-19563 82 34 expenditures expenditure NOUN eblip-19563 82 35 . . PUNCT eblip-19563 83 1 thus thus ADV eblip-19563 83 2 , , PUNCT eblip-19563 83 3 in in ADP eblip-19563 83 4 a a DET eblip-19563 83 5 fascinating fascinating ADJ eblip-19563 83 6 way way NOUN eblip-19563 83 7 , , PUNCT eblip-19563 83 8 this this DET eblip-19563 83 9 study study NOUN eblip-19563 83 10 showed show VERB eblip-19563 83 11 and and CCONJ eblip-19563 83 12 strengthened strengthen VERB eblip-19563 83 13 libqual+ libqual+ ADP eblip-19563 83 14 ® ® NOUN eblip-19563 83 15 ’s ’s PART eblip-19563 83 16 validity validity NOUN eblip-19563 83 17 by by ADP eblip-19563 83 18 disproving disprove VERB eblip-19563 83 19 its its PRON eblip-19563 83 20 correlation correlation NOUN eblip-19563 83 21 with with ADP eblip-19563 83 22 a a DET eblip-19563 83 23 conceptually conceptually ADV eblip-19563 83 24 different different ADJ eblip-19563 83 25 measure measure NOUN eblip-19563 83 26 . . PUNCT eblip-19563 83 27     SPACE eblip-19563 84 1 one one NUM eblip-19563 84 2 other other ADJ eblip-19563 84 3 potential potential ADJ eblip-19563 84 4 threat threat NOUN eblip-19563 84 5 to to ADP eblip-19563 84 6 validity validity NOUN eblip-19563 84 7 is be AUX eblip-19563 84 8 self self NOUN eblip-19563 84 9 - - PUNCT eblip-19563 84 10 selection selection NOUN eblip-19563 84 11 bias bias NOUN eblip-19563 84 12 . . PUNCT eblip-19563 85 1 libqual+ libqual+ ADP eblip-19563 85 2 ® ® NOUN eblip-19563 85 3 surveys survey NOUN eblip-19563 85 4 rely rely VERB eblip-19563 85 5 on on ADP eblip-19563 85 6 the the DET eblip-19563 85 7 voluntary voluntary ADJ eblip-19563 85 8 completion completion NOUN eblip-19563 85 9 of of ADP eblip-19563 85 10 the the DET eblip-19563 85 11 survey survey NOUN eblip-19563 85 12 by by ADP eblip-19563 85 13 respondents respondent NOUN eblip-19563 85 14 . . PUNCT eblip-19563 86 1 due due ADP eblip-19563 86 2 to to ADP eblip-19563 86 3 confidentiality confidentiality NOUN eblip-19563 86 4 , , PUNCT eblip-19563 86 5 a a DET eblip-19563 86 6 library library NOUN eblip-19563 86 7 would would AUX eblip-19563 86 8 not not PART eblip-19563 86 9 be be AUX eblip-19563 86 10 able able ADJ eblip-19563 86 11 to to PART eblip-19563 86 12 access access VERB eblip-19563 86 13 personally personally ADV eblip-19563 86 14 identifiable identifiable ADJ eblip-19563 86 15 information information NOUN eblip-19563 86 16 ( ( PUNCT eblip-19563 86 17 such such ADJ eblip-19563 86 18 as as ADP eblip-19563 86 19 email email NOUN eblip-19563 86 20 addresses address NOUN eblip-19563 86 21 ) ) PUNCT eblip-19563 86 22 for for ADP eblip-19563 86 23 the the DET eblip-19563 86 24 purposes purpose NOUN eblip-19563 86 25 of of ADP eblip-19563 86 26 conducting conduct VERB eblip-19563 86 27 research research NOUN eblip-19563 86 28 using use VERB eblip-19563 86 29 random random ADJ eblip-19563 86 30 - - PUNCT eblip-19563 86 31 sampling sample VERB eblip-19563 86 32 methods method NOUN eblip-19563 86 33 . . PUNCT eblip-19563 87 1 instead instead ADV eblip-19563 87 2 , , PUNCT eblip-19563 87 3 libraries library NOUN eblip-19563 87 4 market market VERB eblip-19563 87 5 the the DET eblip-19563 87 6 survey survey NOUN eblip-19563 87 7 to to ADP eblip-19563 87 8 its its PRON eblip-19563 87 9 users user NOUN eblip-19563 87 10 utilizing utilize VERB eblip-19563 87 11 whatever whatever PRON eblip-19563 87 12 means mean VERB eblip-19563 87 13 available available ADJ eblip-19563 87 14 to to ADP eblip-19563 87 15 them they PRON eblip-19563 87 16 . . PUNCT eblip-19563 88 1 libraries library NOUN eblip-19563 88 2 rely rely VERB eblip-19563 88 3 on on ADP eblip-19563 88 4 these these DET eblip-19563 88 5 marketing marketing NOUN eblip-19563 88 6 efforts effort NOUN eblip-19563 88 7 to to PART eblip-19563 88 8 “ " PUNCT eblip-19563 88 9 attract attract VERB eblip-19563 88 10 ” " PUNCT eblip-19563 88 11 users user NOUN eblip-19563 88 12 ( ( PUNCT eblip-19563 88 13 and and CCONJ eblip-19563 88 14 non non ADJ eblip-19563 88 15 - - NOUN eblip-19563 88 16 users user NOUN eblip-19563 88 17 ) ) PUNCT eblip-19563 88 18 to to PART eblip-19563 88 19 participate participate VERB eblip-19563 88 20 in in ADP eblip-19563 88 21 the the DET eblip-19563 88 22 typically typically ADV eblip-19563 88 23 web web NOUN eblip-19563 88 24 - - ADJ eblip-19563 88 25 driven drive VERB eblip-19563 88 26 survey survey NOUN eblip-19563 88 27 . . PUNCT eblip-19563 89 1 self self NOUN eblip-19563 89 2 - - PUNCT eblip-19563 89 3 selection selection NOUN eblip-19563 89 4 is be AUX eblip-19563 89 5 not not PART eblip-19563 89 6 a a DET eblip-19563 89 7 random random ADJ eblip-19563 89 8 sampling sampling NOUN eblip-19563 89 9 method method NOUN eblip-19563 89 10 and and CCONJ eblip-19563 89 11 , , PUNCT eblip-19563 89 12 thus thus ADV eblip-19563 89 13 , , PUNCT eblip-19563 89 14 carries carry VERB eblip-19563 89 15 with with ADP eblip-19563 89 16 it it PRON eblip-19563 89 17 the the DET eblip-19563 89 18 potential potential ADJ eblip-19563 89 19 flaws flaw NOUN eblip-19563 89 20 of of ADP eblip-19563 89 21 such such DET eblip-19563 89 22 a a DET eblip-19563 89 23 bias bias NOUN eblip-19563 89 24 — — PUNCT eblip-19563 89 25 the the DET eblip-19563 89 26 most most ADV eblip-19563 89 27 general general ADJ eblip-19563 89 28 concerns concern NOUN eblip-19563 89 29 being be AUX eblip-19563 89 30 : : PUNCT eblip-19563 89 31 “ " PUNCT eblip-19563 89 32 do do AUX eblip-19563 89 33 respondents respondent NOUN eblip-19563 89 34 differ differ VERB eblip-19563 89 35 from from ADP eblip-19563 89 36 non non ADJ eblip-19563 89 37 - - NOUN eblip-19563 89 38 respondents respondent NOUN eblip-19563 89 39 ? ? PUNCT eblip-19563 89 40 ” " PUNCT eblip-19563 90 1 for for ADP eblip-19563 90 2 example example NOUN eblip-19563 90 3 , , PUNCT eblip-19563 90 4 a a DET eblip-19563 90 5 user user NOUN eblip-19563 90 6 who who PRON eblip-19563 90 7 is be AUX eblip-19563 90 8 greatly greatly ADV eblip-19563 90 9 satisfied satisfied ADJ eblip-19563 90 10 with with ADP eblip-19563 90 11 library library ADJ eblip-19563 90 12 services service NOUN eblip-19563 90 13 may may AUX eblip-19563 90 14 be be AUX eblip-19563 90 15 more more ADJ eblip-19563 90 16 than than ADP eblip-19563 90 17 willing willing ADJ eblip-19563 90 18 to to PART eblip-19563 90 19 complete complete VERB eblip-19563 90 20 a a DET eblip-19563 90 21 survey survey NOUN eblip-19563 90 22 “ " PUNCT eblip-19563 90 23 to to PART eblip-19563 90 24 help help VERB eblip-19563 90 25 the the DET eblip-19563 90 26 library library NOUN eblip-19563 90 27 . . PUNCT eblip-19563 90 28 ” " PUNCT eblip-19563 91 1 alternatively alternatively ADV eblip-19563 91 2 , , PUNCT eblip-19563 91 3 a a DET eblip-19563 91 4 user user NOUN eblip-19563 91 5 who who PRON eblip-19563 91 6 is be AUX eblip-19563 91 7 greatly greatly ADV eblip-19563 91 8 dissatisfied dissatisfied ADJ eblip-19563 91 9 may may AUX eblip-19563 91 10 be be AUX eblip-19563 91 11 more more ADV eblip-19563 91 12 likely likely ADJ eblip-19563 91 13 , , PUNCT eblip-19563 91 14 too too ADV eblip-19563 91 15 , , PUNCT eblip-19563 91 16 to to PART eblip-19563 91 17 complete complete VERB eblip-19563 91 18 a a DET eblip-19563 91 19 survey survey NOUN eblip-19563 91 20 to to PART eblip-19563 91 21 voice voice VERB eblip-19563 91 22 their their PRON eblip-19563 91 23 concerns concern NOUN eblip-19563 91 24 . . PUNCT eblip-19563 92 1 however however ADV eblip-19563 92 2 , , PUNCT eblip-19563 92 3 what what PRON eblip-19563 92 4 about about ADP eblip-19563 92 5 users user NOUN eblip-19563 92 6 who who PRON eblip-19563 92 7 are be AUX eblip-19563 92 8 “ " PUNCT eblip-19563 92 9 in in ADP eblip-19563 92 10 the the DET eblip-19563 92 11 middle”—maybe middle”—maybe PROPN eblip-19563 92 12 only only ADV eblip-19563 92 13 somewhat somewhat ADV eblip-19563 92 14 satisfied satisfied ADJ eblip-19563 92 15 ? ? PUNCT eblip-19563 93 1 are be AUX eblip-19563 93 2 they they PRON eblip-19563 93 3 more more ADJ eblip-19563 93 4 , , PUNCT eblip-19563 93 5 less less ADJ eblip-19563 93 6 , , PUNCT eblip-19563 93 7 or or CCONJ eblip-19563 93 8 just just ADV eblip-19563 93 9 as as ADV eblip-19563 93 10 likely likely ADJ eblip-19563 93 11 to to PART eblip-19563 93 12 participate participate VERB eblip-19563 93 13 in in ADP eblip-19563 93 14 this this DET eblip-19563 93 15 survey survey NOUN eblip-19563 93 16 ? ? PUNCT eblip-19563 94 1 also also ADV eblip-19563 94 2 , , PUNCT eblip-19563 94 3 what what PRON eblip-19563 94 4 about about ADP eblip-19563 94 5 the the DET eblip-19563 94 6 likelihood likelihood NOUN eblip-19563 94 7 of of ADP eblip-19563 94 8 non non NOUN eblip-19563 94 9 - - NOUN eblip-19563 94 10 users user NOUN eblip-19563 94 11 to to PART eblip-19563 94 12 complete complete VERB eblip-19563 94 13 the the DET eblip-19563 94 14 survey survey NOUN eblip-19563 94 15 ? ? PUNCT eblip-19563 95 1 are be AUX eblip-19563 95 2 library library ADJ eblip-19563 95 3 non non ADJ eblip-19563 95 4 - - NOUN eblip-19563 95 5 users user NOUN eblip-19563 95 6 just just ADV eblip-19563 95 7 as as ADV eblip-19563 95 8 likely likely ADJ eblip-19563 95 9 to to PART eblip-19563 95 10 complete complete VERB eblip-19563 95 11 the the DET eblip-19563 95 12 libqual+ libqual+ NOUN eblip-19563 95 13 ® ® NOUN eblip-19563 95 14 survey survey NOUN eblip-19563 95 15 ( ( PUNCT eblip-19563 95 16 or or CCONJ eblip-19563 95 17 not not PART eblip-19563 95 18 complete complete VERB eblip-19563 95 19 it it PRON eblip-19563 95 20 ) ) PUNCT eblip-19563 95 21 than than ADP eblip-19563 95 22 library library ADJ eblip-19563 95 23 users user NOUN eblip-19563 95 24 ? ? PUNCT eblip-19563 96 1 these these DET eblip-19563 96 2 questions question NOUN eblip-19563 96 3 and and CCONJ eblip-19563 96 4 concerns concern NOUN eblip-19563 96 5 inherently inherently ADV eblip-19563 96 6 could could AUX eblip-19563 96 7 impact impact VERB eblip-19563 96 8 the the DET eblip-19563 96 9 validity validity NOUN eblip-19563 96 10 of of ADP eblip-19563 96 11 any any DET eblip-19563 96 12 research research NOUN eblip-19563 96 13 findings finding NOUN eblip-19563 96 14 , , PUNCT eblip-19563 96 15 including include VERB eblip-19563 96 16 those those PRON eblip-19563 96 17 of of ADP eblip-19563 96 18 libqual+ libqual+ ADP eblip-19563 96 19 ® ® NOUN eblip-19563 96 20 . . PUNCT eblip-19563 96 21     SPACE eblip-19563 96 22 reliability reliability NOUN eblip-19563 96 23     SPACE eblip-19563 96 24 a a DET eblip-19563 96 25 plethora plethora NOUN eblip-19563 96 26 of of ADP eblip-19563 96 27 research research NOUN eblip-19563 96 28 studies study NOUN eblip-19563 96 29 have have AUX eblip-19563 96 30 examined examine VERB eblip-19563 96 31 the the DET eblip-19563 96 32 stability stability NOUN eblip-19563 96 33 of of ADP eblip-19563 96 34 libqual+ libqual+ ADP eblip-19563 96 35 ® ® NOUN eblip-19563 96 36 ’s ’s PART eblip-19563 96 37 reliability reliability NOUN eblip-19563 96 38 , , PUNCT eblip-19563 96 39 including include VERB eblip-19563 96 40 longitudinal longitudinal ADJ eblip-19563 96 41 analyses analysis NOUN eblip-19563 96 42 , , PUNCT eblip-19563 96 43 and and CCONJ eblip-19563 96 44 most most ADJ eblip-19563 96 45 reliability reliability NOUN eblip-19563 96 46 correlation correlation NOUN eblip-19563 96 47 coefficients coefficient NOUN eblip-19563 96 48 reach reach VERB eblip-19563 96 49 at at ADV eblip-19563 96 50 least least ADJ eblip-19563 96 51 .85 .85 NUM eblip-19563 96 52 , , PUNCT eblip-19563 96 53 .90 .90 NUM eblip-19563 96 54 , , PUNCT eblip-19563 96 55 or or CCONJ eblip-19563 96 56 even even ADV eblip-19563 96 57 higher high ADJ eblip-19563 96 58 ( ( PUNCT eblip-19563 96 59 thompson thompson NOUN eblip-19563 96 60 , , PUNCT eblip-19563 96 61 cook cook NOUN eblip-19563 96 62 , , PUNCT eblip-19563 96 63 & & CCONJ eblip-19563 96 64 thompson thompson PROPN eblip-19563 96 65 , , PUNCT eblip-19563 96 66 2002 2002 NUM eblip-19563 96 67 ; ; PUNCT eblip-19563 96 68 thompson thompson PROPN eblip-19563 96 69 & & CCONJ eblip-19563 96 70 cook cook PROPN eblip-19563 96 71 , , PUNCT eblip-19563 96 72 2002 2002 NUM eblip-19563 96 73 ; ; PUNCT eblip-19563 96 74 cook cook PROPN eblip-19563 96 75 , , PUNCT eblip-19563 96 76 heath heath PROPN eblip-19563 96 77 , , PUNCT eblip-19563 96 78 thompson thompson PROPN eblip-19563 96 79 , , PUNCT eblip-19563 96 80 & & CCONJ eblip-19563 96 81 thompson thompson PROPN eblip-19563 96 82 , , PUNCT eblip-19563 96 83 2001 2001 NUM eblip-19563 96 84 ; ; PUNCT eblip-19563 96 85 cook cook NOUN eblip-19563 96 86 & & CCONJ eblip-19563 96 87 thompson thompson PROPN eblip-19563 96 88 , , PUNCT eblip-19563 96 89 2001 2001 NUM eblip-19563 96 90 ) ) PUNCT eblip-19563 96 91 . . PUNCT eblip-19563 97 1 although although SCONJ eblip-19563 97 2 it it PRON eblip-19563 97 3 is be AUX eblip-19563 97 4 beyond beyond ADP eblip-19563 97 5 the the DET eblip-19563 97 6 scope scope NOUN eblip-19563 97 7 of of ADP eblip-19563 97 8 this this DET eblip-19563 97 9 paper paper NOUN eblip-19563 97 10 to to PART eblip-19563 97 11 cover cover VERB eblip-19563 97 12 all all DET eblip-19563 97 13 reliability reliability NOUN eblip-19563 97 14 studies study NOUN eblip-19563 97 15 in in ADP eblip-19563 97 16 depth depth NOUN eblip-19563 97 17 , , PUNCT eblip-19563 97 18 the the DET eblip-19563 97 19 research research NOUN eblip-19563 97 20 of of ADP eblip-19563 97 21 thompson thompson PROPN eblip-19563 97 22 , , PUNCT eblip-19563 97 23 cook cook NOUN eblip-19563 97 24 , , PUNCT eblip-19563 97 25 and and CCONJ eblip-19563 97 26 thompson thompson PROPN eblip-19563 97 27 ( ( PUNCT eblip-19563 97 28 2002 2002 NUM eblip-19563 97 29 ) ) PUNCT eblip-19563 97 30 is be AUX eblip-19563 97 31 most most ADV eblip-19563 97 32 indicative indicative ADJ eblip-19563 97 33 of of ADP eblip-19563 97 34 libqual+ libqual+ ADP eblip-19563 97 35 ® ® NOUN eblip-19563 97 36 ’s ’s PART eblip-19563 97 37 reliability reliability NOUN eblip-19563 97 38 . . PUNCT eblip-19563 97 39     SPACE eblip-19563 98 1 their their PRON eblip-19563 98 2 research research NOUN eblip-19563 98 3 reported report VERB eblip-19563 98 4 a a DET eblip-19563 98 5 cronbach cronbach NOUN eblip-19563 98 6 ’s ’s PART eblip-19563 98 7 alpha alpha ADJ eblip-19563 98 8 coefficient coefficient NOUN eblip-19563 98 9 of of ADP eblip-19563 98 10 .948 .948 NUM eblip-19563 98 11 , , PUNCT eblip-19563 98 12 a a DET eblip-19563 98 13 remarkably remarkably ADV eblip-19563 98 14 high high ADJ eblip-19563 98 15 internal internal ADJ eblip-19563 98 16 reliability reliability NOUN eblip-19563 98 17 indicator indicator NOUN eblip-19563 98 18 . . PUNCT eblip-19563 98 19     SPACE eblip-19563 99 1 item item NOUN eblip-19563 99 2 response response NOUN eblip-19563 99 3 scoring scoring NOUN eblip-19563 99 4 — — PUNCT eblip-19563 99 5 the the DET eblip-19563 99 6 “ " PUNCT eblip-19563 99 7 gap gap NOUN eblip-19563 99 8 measurement measurement NOUN eblip-19563 99 9 ” " PUNCT eblip-19563 99 10 model model NOUN eblip-19563 99 11     SPACE eblip-19563 99 12 given give VERB eblip-19563 99 13 its its PRON eblip-19563 99 14 roots root NOUN eblip-19563 99 15 in in ADP eblip-19563 99 16 attitude attitude NOUN eblip-19563 99 17 measurement measurement NOUN eblip-19563 99 18 , , PUNCT eblip-19563 99 19 libqual+ libqual+ ADP eblip-19563 99 20 ® ® NOUN eblip-19563 99 21 utilizes utilize VERB eblip-19563 99 22 a a DET eblip-19563 99 23 gap gap NOUN eblip-19563 99 24 - - PUNCT eblip-19563 99 25 measurement measurement NOUN eblip-19563 99 26 model model NOUN eblip-19563 99 27 for for ADP eblip-19563 99 28 item item NOUN eblip-19563 99 29 response response NOUN eblip-19563 99 30 scoring scoring NOUN eblip-19563 99 31 . . PUNCT eblip-19563 100 1 for for ADP eblip-19563 100 2 each each DET eblip-19563 100 3 survey survey NOUN eblip-19563 100 4 item item NOUN eblip-19563 100 5 , , PUNCT eblip-19563 100 6 respondents respondent NOUN eblip-19563 100 7 provide provide VERB eblip-19563 100 8 three three NUM eblip-19563 100 9 different different ADJ eblip-19563 100 10 ratings rating NOUN eblip-19563 100 11 ; ; PUNCT eblip-19563 100 12 these these DET eblip-19563 100 13 ratings rating NOUN eblip-19563 100 14 include include VERB eblip-19563 100 15 : : PUNCT eblip-19563 100 16     SPACE eblip-19563 100 17 the the DET eblip-19563 100 18 minimum minimum ADJ eblip-19563 100 19 level level NOUN eblip-19563 100 20 of of ADP eblip-19563 100 21 library library NOUN eblip-19563 100 22 service service NOUN eblip-19563 100 23 that that PRON eblip-19563 100 24 is be AUX eblip-19563 100 25 deemed deem VERB eblip-19563 100 26 acceptable acceptable ADJ eblip-19563 100 27 the the DET eblip-19563 100 28 perceived perceive VERB eblip-19563 100 29 level level NOUN eblip-19563 100 30 of of ADP eblip-19563 100 31 library library NOUN eblip-19563 100 32 service service NOUN eblip-19563 100 33 seen see VERB eblip-19563 100 34 as as ADP eblip-19563 100 35 being be AUX eblip-19563 100 36 offered offer VERB eblip-19563 100 37 the the DET eblip-19563 100 38 desired desire VERB eblip-19563 100 39 level level NOUN eblip-19563 100 40 of of ADP eblip-19563 100 41 library library NOUN eblip-19563 100 42 service service NOUN eblip-19563 100 43 . . PUNCT eblip-19563 101 1 ( ( PUNCT eblip-19563 101 2 thompson thompson PROPN eblip-19563 101 3 , , PUNCT eblip-19563 101 4 cook cook NOUN eblip-19563 101 5 , , PUNCT eblip-19563 101 6 & & CCONJ eblip-19563 101 7 heath heath PROPN eblip-19563 101 8 , , PUNCT eblip-19563 101 9 2000 2000 NUM eblip-19563 101 10 , , PUNCT eblip-19563 101 11 p. p. NOUN eblip-19563 101 12 166 166 NUM eblip-19563 101 13 ) ) PUNCT eblip-19563 101 14     SPACE eblip-19563 101 15 gap gap NOUN eblip-19563 101 16 measurement measurement NOUN eblip-19563 101 17 relies rely VERB eblip-19563 101 18 on on ADP eblip-19563 101 19 the the DET eblip-19563 101 20 perceived perceive VERB eblip-19563 101 21 scores score NOUN eblip-19563 101 22 of of ADP eblip-19563 101 23 respondents respondent NOUN eblip-19563 101 24 as as ADP eblip-19563 101 25 indicators indicator NOUN eblip-19563 101 26 of of ADP eblip-19563 101 27 service service NOUN eblip-19563 101 28 quality quality NOUN eblip-19563 101 29 ( ( PUNCT eblip-19563 101 30 thompson thompson PROPN eblip-19563 101 31 et et PROPN eblip-19563 101 32 al al PROPN eblip-19563 101 33 . . PROPN eblip-19563 101 34 , , PUNCT eblip-19563 101 35 2000 2000 NUM eblip-19563 101 36 ) ) PUNCT eblip-19563 101 37 . . PUNCT eblip-19563 102 1 specifically specifically ADV eblip-19563 102 2 , , PUNCT eblip-19563 102 3 the the DET eblip-19563 102 4 difference difference NOUN eblip-19563 102 5 between between ADP eblip-19563 102 6 perceived perceive VERB eblip-19563 102 7 levels level NOUN eblip-19563 102 8 of of ADP eblip-19563 102 9 service service NOUN eblip-19563 102 10 and and CCONJ eblip-19563 102 11 minimum minimum NOUN eblip-19563 102 12 and and CCONJ eblip-19563 102 13 desired desire VERB eblip-19563 102 14 levels level NOUN eblip-19563 102 15 of of ADP eblip-19563 102 16 service service NOUN eblip-19563 102 17 is be AUX eblip-19563 102 18 calculated calculate VERB eblip-19563 102 19 to to PART eblip-19563 102 20 determine determine VERB eblip-19563 102 21 positive positive ADJ eblip-19563 102 22 and and CCONJ eblip-19563 102 23 negative negative ADJ eblip-19563 102 24 scores score NOUN eblip-19563 102 25 . . PUNCT eblip-19563 103 1 if if SCONJ eblip-19563 103 2 levels level NOUN eblip-19563 103 3 of of ADP eblip-19563 103 4 perceived perceive VERB eblip-19563 103 5 service service NOUN eblip-19563 103 6 are be AUX eblip-19563 103 7 greater great ADJ eblip-19563 103 8 than than ADP eblip-19563 103 9 or or CCONJ eblip-19563 103 10 equal equal ADJ eblip-19563 103 11 to to ADP eblip-19563 103 12 minimum minimum ADJ eblip-19563 103 13 levels level NOUN eblip-19563 103 14 of of ADP eblip-19563 103 15 services service NOUN eblip-19563 103 16 , , PUNCT eblip-19563 103 17 users user NOUN eblip-19563 103 18 typically typically ADV eblip-19563 103 19 are be AUX eblip-19563 103 20 “ " PUNCT eblip-19563 103 21 tolerant tolerant ADJ eblip-19563 103 22 ” " PUNCT eblip-19563 103 23 and and CCONJ eblip-19563 103 24 accepting accept VERB eblip-19563 103 25 of of ADP eblip-19563 103 26 the the DET eblip-19563 103 27 library library NOUN eblip-19563 103 28 ’s ’s PART eblip-19563 103 29 service service NOUN eblip-19563 103 30 in in ADP eblip-19563 103 31 that that DET eblip-19563 103 32 area area NOUN eblip-19563 103 33 . . PUNCT eblip-19563 104 1 if if SCONJ eblip-19563 104 2 it it PRON eblip-19563 104 3 falls fall VERB eblip-19563 104 4 below below ADP eblip-19563 104 5 that that DET eblip-19563 104 6 minimum minimum NOUN eblip-19563 104 7 , , PUNCT eblip-19563 104 8 however however ADV eblip-19563 104 9 , , PUNCT eblip-19563 104 10 then then ADV eblip-19563 104 11 the the DET eblip-19563 104 12 user user NOUN eblip-19563 104 13 believes believe VERB eblip-19563 104 14 the the DET eblip-19563 104 15 library library NOUN eblip-19563 104 16 is be AUX eblip-19563 104 17 not not PART eblip-19563 104 18 performing perform VERB eblip-19563 104 19 up up ADP eblip-19563 104 20 to to ADP eblip-19563 104 21 their their PRON eblip-19563 104 22 minimal minimal ADJ eblip-19563 104 23 expectations expectation NOUN eblip-19563 104 24 in in ADP eblip-19563 104 25 that that DET eblip-19563 104 26 area area NOUN eblip-19563 104 27 , , PUNCT eblip-19563 104 28 which which PRON eblip-19563 104 29 typically typically ADV eblip-19563 104 30 results result VERB eblip-19563 104 31 in in ADP eblip-19563 104 32 dissatisfaction dissatisfaction NOUN eblip-19563 104 33 . . PUNCT eblip-19563 105 1 similarly similarly ADV eblip-19563 105 2 , , PUNCT eblip-19563 105 3 if if SCONJ eblip-19563 105 4 perceived perceive VERB eblip-19563 105 5 service service NOUN eblip-19563 105 6 meets meet VERB eblip-19563 105 7 or or CCONJ eblip-19563 105 8 exceeds exceed VERB eblip-19563 105 9 their their PRON eblip-19563 105 10 desired desire VERB eblip-19563 105 11 level level NOUN eblip-19563 105 12 of of ADP eblip-19563 105 13 service service NOUN eblip-19563 105 14 , , PUNCT eblip-19563 105 15 then then ADV eblip-19563 105 16 typically typically ADV eblip-19563 105 17 a a DET eblip-19563 105 18 user user NOUN eblip-19563 105 19 is be AUX eblip-19563 105 20 “ " PUNCT eblip-19563 105 21 satisfied satisfied ADJ eblip-19563 105 22 . . PUNCT eblip-19563 105 23 ” " PUNCT eblip-19563 106 1 anything anything PRON eblip-19563 106 2 below below ADP eblip-19563 106 3 desired desire VERB eblip-19563 106 4 levels level NOUN eblip-19563 106 5 of of ADP eblip-19563 106 6 service service NOUN eblip-19563 106 7 may may AUX eblip-19563 106 8 be be AUX eblip-19563 106 9 an an DET eblip-19563 106 10 indication indication NOUN eblip-19563 106 11 of of ADP eblip-19563 106 12 dissatisfaction dissatisfaction NOUN eblip-19563 106 13 . . PUNCT eblip-19563 107 1 however however ADV eblip-19563 107 2 , , PUNCT eblip-19563 107 3 libqual+ libqual+ ADP eblip-19563 107 4 ® ® NOUN eblip-19563 107 5 posits posit NOUN eblip-19563 107 6 that that SCONJ eblip-19563 107 7 service service NOUN eblip-19563 107 8 quality quality NOUN eblip-19563 107 9 may may AUX eblip-19563 107 10 still still ADV eblip-19563 107 11 be be AUX eblip-19563 107 12 acceptable acceptable ADJ eblip-19563 107 13 as as ADV eblip-19563 107 14 long long ADV eblip-19563 107 15 as as SCONJ eblip-19563 107 16 the the DET eblip-19563 107 17 library library NOUN eblip-19563 107 18 meets meet VERB eblip-19563 107 19 users user NOUN eblip-19563 107 20 ’ ' PUNCT eblip-19563 107 21 perceived perceive VERB eblip-19563 107 22 minimal minimal ADJ eblip-19563 107 23 levels level NOUN eblip-19563 107 24 of of ADP eblip-19563 107 25 service service NOUN eblip-19563 107 26 , , PUNCT eblip-19563 107 27 even even ADV eblip-19563 107 28 if if SCONJ eblip-19563 107 29 they they PRON eblip-19563 107 30 are be AUX eblip-19563 107 31 not not PART eblip-19563 107 32 functioning function VERB eblip-19563 107 33 at at ADP eblip-19563 107 34 the the DET eblip-19563 107 35 desired desire VERB eblip-19563 107 36 level level NOUN eblip-19563 107 37 . . PUNCT eblip-19563 108 1 this this DET eblip-19563 108 2 “ " PUNCT eblip-19563 108 3 gap gap NOUN eblip-19563 108 4 ” " PUNCT eblip-19563 108 5 indicates indicate VERB eblip-19563 108 6 a a DET eblip-19563 108 7 threshold threshold NOUN eblip-19563 108 8 known know VERB eblip-19563 108 9 as as ADP eblip-19563 108 10 the the DET eblip-19563 108 11 zone zone NOUN eblip-19563 108 12 of of ADP eblip-19563 108 13 tolerance tolerance NOUN eblip-19563 108 14 . . PUNCT eblip-19563 108 15     SPACE eblip-19563 109 1 ideally ideally ADV eblip-19563 109 2 , , PUNCT eblip-19563 109 3 libraries library NOUN eblip-19563 109 4 should should AUX eblip-19563 109 5 attempt attempt VERB eblip-19563 109 6 to to PART eblip-19563 109 7 meet meet VERB eblip-19563 109 8 users user NOUN eblip-19563 109 9 ’ ' PUNCT eblip-19563 109 10 desired desire VERB eblip-19563 109 11 levels level NOUN eblip-19563 109 12 of of ADP eblip-19563 109 13 service service NOUN eblip-19563 109 14 , , PUNCT eblip-19563 109 15 but but CCONJ eblip-19563 109 16 , , PUNCT eblip-19563 109 17 even even ADV eblip-19563 109 18 if if SCONJ eblip-19563 109 19 they they PRON eblip-19563 109 20 meet meet VERB eblip-19563 109 21 their their PRON eblip-19563 109 22 minimal minimal ADJ eblip-19563 109 23 levels level NOUN eblip-19563 109 24 of of ADP eblip-19563 109 25 service service NOUN eblip-19563 109 26 , , PUNCT eblip-19563 109 27 libraries library NOUN eblip-19563 109 28 generally generally ADV eblip-19563 109 29 will will AUX eblip-19563 109 30 be be AUX eblip-19563 109 31 met meet VERB eblip-19563 109 32 with with ADP eblip-19563 109 33 at at ADV eblip-19563 109 34 least least ADJ eblip-19563 109 35 somewhat somewhat ADV eblip-19563 109 36 satisfied satisfied ADJ eblip-19563 109 37 users user NOUN eblip-19563 109 38 . . PUNCT eblip-19563 109 39     SPACE eblip-19563 110 1 gap gap NOUN eblip-19563 110 2 measurement measurement NOUN eblip-19563 110 3 carries carry VERB eblip-19563 110 4 its its PRON eblip-19563 110 5 own own ADJ eblip-19563 110 6 set set NOUN eblip-19563 110 7 of of ADP eblip-19563 110 8 pros pro NOUN eblip-19563 110 9 and and CCONJ eblip-19563 110 10 cons con NOUN eblip-19563 110 11 . . PUNCT eblip-19563 111 1 one one NUM eblip-19563 111 2 positive positive ADJ eblip-19563 111 3 outcome outcome NOUN eblip-19563 111 4 of of ADP eblip-19563 111 5 gap gap NOUN eblip-19563 111 6 measurement measurement NOUN eblip-19563 111 7 is be AUX eblip-19563 111 8 an an DET eblip-19563 111 9 inherent inherent ADJ eblip-19563 111 10 “ " PUNCT eblip-19563 111 11 lie lie NOUN eblip-19563 111 12 detection detection NOUN eblip-19563 111 13 ” " PUNCT eblip-19563 111 14 and and CCONJ eblip-19563 111 15 random random ADJ eblip-19563 111 16 response response NOUN eblip-19563 111 17 scale scale NOUN eblip-19563 111 18 . . PUNCT eblip-19563 112 1 “ " PUNCT eblip-19563 112 2 logically logically ADV eblip-19563 112 3 . . PUNCT eblip-19563 112 4 . . PUNCT eblip-19563 112 5 . . PUNCT eblip-19563 113 1 a a DET eblip-19563 113 2 user user NOUN eblip-19563 113 3 ’s ’s PART eblip-19563 113 4 rating rating NOUN eblip-19563 113 5 of of ADP eblip-19563 113 6 desired desire VERB eblip-19563 113 7 performance performance NOUN eblip-19563 113 8 should should AUX eblip-19563 113 9 never never ADV eblip-19563 113 10 be be AUX eblip-19563 113 11 below below ADP eblip-19563 113 12 . . PUNCT eblip-19563 113 13 . . PUNCT eblip-19563 113 14 . . PUNCT eblip-19563 114 1 minimally minimally ADV eblip-19563 114 2 acceptable acceptable ADJ eblip-19563 114 3 performance performance NOUN eblip-19563 114 4 [ [ X eblip-19563 114 5 ratings rating NOUN eblip-19563 114 6 ] ] PUNCT eblip-19563 114 7 ” " PUNCT eblip-19563 114 8 ( ( PUNCT eblip-19563 114 9 thompson thompson PROPN eblip-19563 114 10 et et PROPN eblip-19563 114 11 al al PROPN eblip-19563 114 12 . . PROPN eblip-19563 114 13 , , PUNCT eblip-19563 114 14 2000 2000 NUM eblip-19563 114 15 , , PUNCT eblip-19563 114 16 p. p. NOUN eblip-19563 114 17 168 168 NUM eblip-19563 114 18 ) ) PUNCT eblip-19563 114 19 . . PUNCT eblip-19563 115 1 if if SCONJ eblip-19563 115 2 so so ADV eblip-19563 115 3 , , PUNCT eblip-19563 115 4 especially especially ADV eblip-19563 115 5 if if SCONJ eblip-19563 115 6 persistent persistent ADJ eblip-19563 115 7 throughout throughout ADP eblip-19563 115 8 a a DET eblip-19563 115 9 respondent respondent NOUN eblip-19563 115 10 ’s ’s PART eblip-19563 115 11 cumulative cumulative ADJ eblip-19563 115 12 scores score NOUN eblip-19563 115 13 , , PUNCT eblip-19563 115 14 it it PRON eblip-19563 115 15 likely likely ADV eblip-19563 115 16 is be AUX eblip-19563 115 17 an an DET eblip-19563 115 18 indication indication NOUN eblip-19563 115 19 of of ADP eblip-19563 115 20 random random ADJ eblip-19563 115 21 response response NOUN eblip-19563 115 22 ( ( PUNCT eblip-19563 115 23 and and CCONJ eblip-19563 115 24 , , PUNCT eblip-19563 115 25 thus thus ADV eblip-19563 115 26 , , PUNCT eblip-19563 115 27 a a DET eblip-19563 115 28 threat threat NOUN eblip-19563 115 29 to to PART eblip-19563 115 30 score score VERB eblip-19563 115 31 validity validity NOUN eblip-19563 115 32 ) ) PUNCT eblip-19563 115 33 . . PUNCT eblip-19563 116 1 consequently consequently ADV eblip-19563 116 2 , , PUNCT eblip-19563 116 3 such such ADJ eblip-19563 116 4 aberrances aberrance NOUN eblip-19563 116 5 are be AUX eblip-19563 116 6 determined determine VERB eblip-19563 116 7 through through ADP eblip-19563 116 8 simple simple ADJ eblip-19563 116 9 counting counting NOUN eblip-19563 116 10 , , PUNCT eblip-19563 116 11 and and CCONJ eblip-19563 116 12 once once ADV eblip-19563 116 13 aberrances aberrance NOUN eblip-19563 116 14 for for ADP eblip-19563 116 15 an an DET eblip-19563 116 16 individual individual ADJ eblip-19563 116 17 survey survey NOUN eblip-19563 116 18 reach reach VERB eblip-19563 116 19 a a DET eblip-19563 116 20 predetermined predetermine VERB eblip-19563 116 21 threshold threshold NOUN eblip-19563 116 22 , , PUNCT eblip-19563 116 23 that that DET eblip-19563 116 24 survey survey NOUN eblip-19563 116 25 is be AUX eblip-19563 116 26 deemed deem VERB eblip-19563 116 27 invalid invalid ADJ eblip-19563 116 28 and and CCONJ eblip-19563 116 29 subsequently subsequently ADV eblip-19563 116 30 is be AUX eblip-19563 116 31 deleted delete VERB eblip-19563 116 32 from from ADP eblip-19563 116 33 data datum NOUN eblip-19563 116 34 inclusion inclusion NOUN eblip-19563 116 35 . . PUNCT eblip-19563 116 36     SPACE eblip-19563 117 1 another another DET eblip-19563 117 2 positive positive ADJ eblip-19563 117 3 outcome outcome NOUN eblip-19563 117 4 also also ADV eblip-19563 117 5 happens happen VERB eblip-19563 117 6 to to PART eblip-19563 117 7 be be AUX eblip-19563 117 8 related relate VERB eblip-19563 117 9 to to ADP eblip-19563 117 10 multiple multiple ADJ eblip-19563 117 11 ratings rating NOUN eblip-19563 117 12 . . PUNCT eblip-19563 118 1 gap gap NOUN eblip-19563 118 2 measurement measurement NOUN eblip-19563 118 3 carries carry VERB eblip-19563 118 4 an an DET eblip-19563 118 5 “ " PUNCT eblip-19563 118 6 intuitive intuitive ADJ eblip-19563 118 7 ” " PUNCT eblip-19563 118 8 appeal appeal NOUN eblip-19563 118 9 , , PUNCT eblip-19563 118 10 a a DET eblip-19563 118 11 “ " PUNCT eblip-19563 118 12 complex complex ADJ eblip-19563 118 13 simplicity simplicity NOUN eblip-19563 118 14 , , PUNCT eblip-19563 118 15 ” " PUNCT eblip-19563 118 16 if if SCONJ eblip-19563 118 17 you you PRON eblip-19563 118 18 will will AUX eblip-19563 118 19 . . PUNCT eblip-19563 119 1 assuming assume VERB eblip-19563 119 2 a a DET eblip-19563 119 3 respondent respondent NOUN eblip-19563 119 4 understands understand VERB eblip-19563 119 5 the the DET eblip-19563 119 6 nature nature NOUN eblip-19563 119 7 of of ADP eblip-19563 119 8 the the DET eblip-19563 119 9 rating rating NOUN eblip-19563 119 10 methods method NOUN eblip-19563 119 11 and and CCONJ eblip-19563 119 12 how how SCONJ eblip-19563 119 13 they they PRON eblip-19563 119 14 are be AUX eblip-19563 119 15 related relate VERB eblip-19563 119 16 to to ADP eblip-19563 119 17 one one NUM eblip-19563 119 18 another another DET eblip-19563 119 19 , , PUNCT eblip-19563 119 20 a a DET eblip-19563 119 21 respondent respondent NOUN eblip-19563 119 22 can can AUX eblip-19563 119 23 provide provide VERB eblip-19563 119 24 very very ADV eblip-19563 119 25 important important ADJ eblip-19563 119 26 , , PUNCT eblip-19563 119 27 powerfully powerfully ADV eblip-19563 119 28 reliable reliable ADJ eblip-19563 119 29 data datum NOUN eblip-19563 119 30 ( ( PUNCT eblip-19563 119 31 thompson thompson PROPN eblip-19563 119 32 et et PROPN eblip-19563 119 33 al al PROPN eblip-19563 119 34 . . PROPN eblip-19563 119 35 , , PUNCT eblip-19563 119 36 2000 2000 NUM eblip-19563 119 37 ) ) PUNCT eblip-19563 119 38 . . PUNCT eblip-19563 120 1 one one NUM eblip-19563 120 2 con con NOUN eblip-19563 120 3 of of ADP eblip-19563 120 4 gap gap NOUN eblip-19563 120 5 measurement measurement NOUN eblip-19563 120 6 involves involve VERB eblip-19563 120 7 the the DET eblip-19563 120 8 user user NOUN eblip-19563 120 9 directly directly ADV eblip-19563 120 10 . . PUNCT eblip-19563 121 1 instead instead ADV eblip-19563 121 2 of of ADP eblip-19563 121 3 responding respond VERB eblip-19563 121 4 to to ADP eblip-19563 121 5 one one NUM eblip-19563 121 6 22 22 NUM eblip-19563 121 7 - - PUNCT eblip-19563 121 8 item item NOUN eblip-19563 121 9 likert likert NOUN eblip-19563 121 10 - - PUNCT eblip-19563 121 11 type type NOUN eblip-19563 121 12 scale scale NOUN eblip-19563 121 13 , , PUNCT eblip-19563 121 14 the the DET eblip-19563 121 15 gap gap NOUN eblip-19563 121 16 measurement measurement NOUN eblip-19563 121 17 model model NOUN eblip-19563 121 18 “ " PUNCT eblip-19563 121 19 forces force NOUN eblip-19563 121 20 ” " PUNCT eblip-19563 121 21 users user NOUN eblip-19563 121 22 to to PART eblip-19563 121 23 complete complete VERB eblip-19563 121 24 three three NUM eblip-19563 121 25 likert likert ADJ eblip-19563 121 26 - - PUNCT eblip-19563 121 27 type type NOUN eblip-19563 121 28 scales scale NOUN eblip-19563 121 29 , , PUNCT eblip-19563 121 30 one one NUM eblip-19563 121 31 for for ADP eblip-19563 121 32 each each DET eblip-19563 121 33 perceived perceive VERB eblip-19563 121 34 service service NOUN eblip-19563 121 35 rating rating NOUN eblip-19563 121 36 . . PUNCT eblip-19563 122 1 this this PRON eblip-19563 122 2 results result VERB eblip-19563 122 3 in in ADP eblip-19563 122 4 , , PUNCT eblip-19563 122 5 minimally minimally ADV eblip-19563 122 6 , , PUNCT eblip-19563 122 7 a a DET eblip-19563 122 8 user user NOUN eblip-19563 122 9 completing complete VERB eblip-19563 122 10 over over ADP eblip-19563 122 11 60 60 NUM eblip-19563 122 12 responses response NOUN eblip-19563 122 13 . . PUNCT eblip-19563 123 1 this this DET eblip-19563 123 2 reality reality NOUN eblip-19563 123 3 may may AUX eblip-19563 123 4 have have AUX eblip-19563 123 5 been be AUX eblip-19563 123 6 beyond beyond ADP eblip-19563 123 7 their their PRON eblip-19563 123 8 expectation expectation NOUN eblip-19563 123 9 and and CCONJ eblip-19563 123 10 , , PUNCT eblip-19563 123 11 consequently consequently ADV eblip-19563 123 12 , , PUNCT eblip-19563 123 13 may may AUX eblip-19563 123 14 result result VERB eblip-19563 123 15 in in ADP eblip-19563 123 16 mid mid ADJ eblip-19563 123 17 - - ADJ eblip-19563 123 18 completion completion ADJ eblip-19563 123 19 respondent respondent NOUN eblip-19563 123 20 attrition attrition NOUN eblip-19563 123 21 , , PUNCT eblip-19563 123 22 which which PRON eblip-19563 123 23 typically typically ADV eblip-19563 123 24 is be AUX eblip-19563 123 25 another another DET eblip-19563 123 26 threat threat NOUN eblip-19563 123 27 to to ADP eblip-19563 123 28 validity validity NOUN eblip-19563 123 29 . . PUNCT eblip-19563 123 30     SPACE eblip-19563 123 31 similarly similarly ADV eblip-19563 123 32 , , PUNCT eblip-19563 123 33 another another DET eblip-19563 123 34 con con NOUN eblip-19563 123 35 involves involve VERB eblip-19563 123 36 the the DET eblip-19563 123 37 user user NOUN eblip-19563 123 38 ’s ’s PART eblip-19563 123 39 comprehension comprehension NOUN eblip-19563 123 40 of of ADP eblip-19563 123 41 an an DET eblip-19563 123 42 item item NOUN eblip-19563 123 43 ’s ’s PART eblip-19563 123 44 concepts concept NOUN eblip-19563 123 45 and/or and/or CCONJ eblip-19563 123 46 constructs construct VERB eblip-19563 123 47 . . PUNCT eblip-19563 124 1 for for ADP eblip-19563 124 2 example example NOUN eblip-19563 124 3 , , PUNCT eblip-19563 124 4 a a DET eblip-19563 124 5 respondent respondent NOUN eblip-19563 124 6 reaches reach VERB eblip-19563 124 7 the the DET eblip-19563 124 8 item item NOUN eblip-19563 124 9 : : PUNCT eblip-19563 124 10 “ " PUNCT eblip-19563 124 11 library library ADJ eblip-19563 124 12 space space NOUN eblip-19563 124 13 that that PRON eblip-19563 124 14 inspires inspire VERB eblip-19563 124 15 study study NOUN eblip-19563 124 16 and and CCONJ eblip-19563 124 17 learning learning NOUN eblip-19563 124 18 . . PUNCT eblip-19563 124 19 ” " PUNCT eblip-19563 125 1 if if SCONJ eblip-19563 125 2 they they PRON eblip-19563 125 3 do do AUX eblip-19563 125 4 not not PART eblip-19563 125 5 understand understand VERB eblip-19563 125 6 the the DET eblip-19563 125 7 concept concept NOUN eblip-19563 125 8 “ " PUNCT eblip-19563 125 9 library library ADJ eblip-19563 125 10 space space NOUN eblip-19563 125 11 ” " PUNCT eblip-19563 125 12 ( ( PUNCT eblip-19563 125 13 or or CCONJ eblip-19563 125 14 if if SCONJ eblip-19563 125 15 it it PRON eblip-19563 125 16 is be AUX eblip-19563 125 17 not not PART eblip-19563 125 18 applicable applicable ADJ eblip-19563 125 19 to to ADP eblip-19563 125 20 them they PRON eblip-19563 125 21 , , PUNCT eblip-19563 125 22 such such ADJ eblip-19563 125 23 as as ADP eblip-19563 125 24 only only ADV eblip-19563 125 25 accessing access VERB eblip-19563 125 26 the the DET eblip-19563 125 27 library library NOUN eblip-19563 125 28 through through ADP eblip-19563 125 29 remote remote ADJ eblip-19563 125 30 digital digital ADJ eblip-19563 125 31 access access NOUN eblip-19563 125 32 ) ) PUNCT eblip-19563 125 33 , , PUNCT eblip-19563 125 34 they they PRON eblip-19563 125 35 may may AUX eblip-19563 125 36 be be AUX eblip-19563 125 37 confused confuse VERB eblip-19563 125 38 as as ADP eblip-19563 125 39 to to ADP eblip-19563 125 40 how how SCONJ eblip-19563 125 41 to to PART eblip-19563 125 42 answer answer VERB eblip-19563 125 43 . . PUNCT eblip-19563 126 1 then then ADV eblip-19563 126 2 when when SCONJ eblip-19563 126 3 they they PRON eblip-19563 126 4 attempt attempt VERB eblip-19563 126 5 to to PART eblip-19563 126 6 provide provide VERB eblip-19563 126 7 a a DET eblip-19563 126 8 score score NOUN eblip-19563 126 9 for for ADP eblip-19563 126 10 each each DET eblip-19563 126 11 rating rating NOUN eblip-19563 126 12 , , PUNCT eblip-19563 126 13 the the DET eblip-19563 126 14 chances chance NOUN eblip-19563 126 15 of of ADP eblip-19563 126 16 computing compute VERB eblip-19563 126 17 imperfect imperfect ADJ eblip-19563 126 18 scores score NOUN eblip-19563 126 19 are be AUX eblip-19563 126 20 compounded compound VERB eblip-19563 126 21 ( ( PUNCT eblip-19563 126 22 thompson thompson PROPN eblip-19563 126 23 et et PROPN eblip-19563 126 24 al al PROPN eblip-19563 126 25 . . PROPN eblip-19563 126 26 , , PUNCT eblip-19563 126 27 2000 2000 NUM eblip-19563 126 28 ) ) PUNCT eblip-19563 126 29 . . PUNCT eblip-19563 127 1 interpretation interpretation NOUN eblip-19563 127 2 problems problem NOUN eblip-19563 127 3 magnify magnify VERB eblip-19563 127 4 inaccuracies inaccuracy NOUN eblip-19563 127 5 when when SCONJ eblip-19563 127 6 multiple multiple ADJ eblip-19563 127 7 ratings rating NOUN eblip-19563 127 8 for for ADP eblip-19563 127 9 one one NUM eblip-19563 127 10 item item NOUN eblip-19563 127 11 are be AUX eblip-19563 127 12 involved involve VERB eblip-19563 127 13 . . PUNCT eblip-19563 127 14     SPACE eblip-19563 128 1 the the DET eblip-19563 128 2 information information NOUN eblip-19563 128 3 commons common NOUN eblip-19563 128 4 initiative initiative NOUN eblip-19563 128 5 at at ADP eblip-19563 128 6 buffalo buffalo PROPN eblip-19563 128 7 state state PROPN eblip-19563 128 8 college college PROPN eblip-19563 128 9     SPACE eblip-19563 128 10 historical historical ADJ eblip-19563 128 11 background background NOUN eblip-19563 128 12     SPACE eblip-19563 128 13 2003 2003 NUM eblip-19563 128 14 was be AUX eblip-19563 128 15 the the DET eblip-19563 128 16 year year NOUN eblip-19563 128 17 of of ADP eblip-19563 128 18 the the DET eblip-19563 128 19 perfect perfect ADJ eblip-19563 128 20 storm storm NOUN eblip-19563 128 21 of of ADP eblip-19563 128 22 bad bad ADJ eblip-19563 128 23 news news NOUN eblip-19563 128 24 for for ADP eblip-19563 128 25 butler butler NOUN eblip-19563 128 26 library library NOUN eblip-19563 128 27 . . PUNCT eblip-19563 129 1 as as SCONJ eblip-19563 129 2 was be AUX eblip-19563 129 3 the the DET eblip-19563 129 4 case case NOUN eblip-19563 129 5 in in ADP eblip-19563 129 6 hundreds hundred NOUN eblip-19563 129 7 of of ADP eblip-19563 129 8 academic academic ADJ eblip-19563 129 9 libraries library NOUN eblip-19563 129 10 across across ADP eblip-19563 129 11 the the DET eblip-19563 129 12 country country NOUN eblip-19563 129 13 , , PUNCT eblip-19563 129 14 2003 2003 NUM eblip-19563 129 15 was be AUX eblip-19563 129 16 a a DET eblip-19563 129 17 year year NOUN eblip-19563 129 18 of of ADP eblip-19563 129 19 an an DET eblip-19563 129 20 unprecedented unprecedented ADJ eblip-19563 129 21 decrease decrease NOUN eblip-19563 129 22 in in ADP eblip-19563 129 23 gate gate NOUN eblip-19563 129 24 counts count NOUN eblip-19563 129 25 , , PUNCT eblip-19563 129 26 reference reference NOUN eblip-19563 129 27 desk desk NOUN eblip-19563 129 28 statistics statistic NOUN eblip-19563 129 29 , , PUNCT eblip-19563 129 30 and and CCONJ eblip-19563 129 31 library library NOUN eblip-19563 129 32 material material NOUN eblip-19563 129 33 circulation circulation NOUN eblip-19563 129 34 . . PUNCT eblip-19563 130 1 at at ADP eblip-19563 130 2 butler butler PROPN eblip-19563 130 3 library library PROPN eblip-19563 130 4 it it PRON eblip-19563 130 5 also also ADV eblip-19563 130 6 was be AUX eblip-19563 130 7 the the DET eblip-19563 130 8 year year NOUN eblip-19563 130 9 of of ADP eblip-19563 130 10 an an DET eblip-19563 130 11 unprecedented unprecedented ADJ eblip-19563 130 12 increase increase NOUN eblip-19563 130 13 in in ADP eblip-19563 130 14 technology technology NOUN eblip-19563 130 15 - - PUNCT eblip-19563 130 16 related relate VERB eblip-19563 130 17 questions question NOUN eblip-19563 130 18 and and CCONJ eblip-19563 130 19 complaints complaint NOUN eblip-19563 130 20 : : PUNCT eblip-19563 131 1 usernames username NOUN eblip-19563 131 2 did do AUX eblip-19563 131 3 not not PART eblip-19563 131 4 work work VERB eblip-19563 131 5 , , PUNCT eblip-19563 131 6 e e NOUN eblip-19563 131 7 - - NOUN eblip-19563 131 8 mail mail NOUN eblip-19563 131 9 accounts account NOUN eblip-19563 131 10 needed need VERB eblip-19563 131 11 to to PART eblip-19563 131 12 be be AUX eblip-19563 131 13 activated activate VERB eblip-19563 131 14 , , PUNCT eblip-19563 131 15 passwords password NOUN eblip-19563 131 16 needed need VERB eblip-19563 131 17 to to PART eblip-19563 131 18 be be AUX eblip-19563 131 19 reset reset ADJ eblip-19563 131 20 , , PUNCT eblip-19563 131 21 printers printer NOUN eblip-19563 131 22 were be AUX eblip-19563 131 23 jammed jammed ADJ eblip-19563 131 24 , , PUNCT eblip-19563 131 25 work work NOUN eblip-19563 131 26 was be AUX eblip-19563 131 27 not not PART eblip-19563 131 28 saved save VERB eblip-19563 131 29 , , PUNCT eblip-19563 131 30 discs disc NOUN eblip-19563 131 31 were be AUX eblip-19563 131 32 lost lose VERB eblip-19563 131 33 , , PUNCT eblip-19563 131 34 and and CCONJ eblip-19563 131 35 software software NOUN eblip-19563 131 36 could could AUX eblip-19563 131 37 not not PART eblip-19563 131 38 be be AUX eblip-19563 131 39 loaded load VERB eblip-19563 131 40 . . PUNCT eblip-19563 132 1 students student NOUN eblip-19563 132 2 with with ADP eblip-19563 132 3 these these DET eblip-19563 132 4 types type NOUN eblip-19563 132 5 of of ADP eblip-19563 132 6 problems problem NOUN eblip-19563 132 7 had have VERB eblip-19563 132 8 such such DET eblip-19563 132 9 a a DET eblip-19563 132 10 confusing confusing ADJ eblip-19563 132 11 time time NOUN eblip-19563 132 12 resolving resolve VERB eblip-19563 132 13 them they PRON eblip-19563 132 14 that that SCONJ eblip-19563 132 15 the the DET eblip-19563 132 16 process process NOUN eblip-19563 132 17 was be AUX eblip-19563 132 18 given give VERB eblip-19563 132 19 a a DET eblip-19563 132 20 name—“the name—“the DET eblip-19563 132 21 buffstate buffstate NOUN eblip-19563 132 22 shuffle shuffle NOUN eblip-19563 132 23 . . PUNCT eblip-19563 132 24 ” " PUNCT eblip-19563 133 1 in in ADP eblip-19563 133 2 2003 2003 NUM eblip-19563 133 3 users user NOUN eblip-19563 133 4 ’ ’ PART eblip-19563 133 5 frustration frustration NOUN eblip-19563 133 6 levels level NOUN eblip-19563 133 7 were be AUX eblip-19563 133 8 high high ADJ eblip-19563 133 9 on on ADP eblip-19563 133 10 all all DET eblip-19563 133 11 fronts front NOUN eblip-19563 133 12 , , PUNCT eblip-19563 133 13 and and CCONJ eblip-19563 133 14 staff staff NOUN eblip-19563 133 15 morale morale NOUN eblip-19563 133 16 seemed seem VERB eblip-19563 133 17 to to PART eblip-19563 133 18 be be AUX eblip-19563 133 19 at at ADP eblip-19563 133 20 an an DET eblip-19563 133 21 all all DET eblip-19563 133 22 - - PUNCT eblip-19563 133 23 time time NOUN eblip-19563 133 24 low low ADJ eblip-19563 133 25 . . PUNCT eblip-19563 134 1 library library NOUN eblip-19563 134 2 administrators administrator NOUN eblip-19563 134 3 were be AUX eblip-19563 134 4 scrambling scramble VERB eblip-19563 134 5 to to PART eblip-19563 134 6 justify justify VERB eblip-19563 134 7 filling fill VERB eblip-19563 134 8 vacant vacant ADJ eblip-19563 134 9 lines line NOUN eblip-19563 134 10 for for ADP eblip-19563 134 11 functions function NOUN eblip-19563 134 12 that that PRON eblip-19563 134 13 appeared appear VERB eblip-19563 134 14 to to PART eblip-19563 134 15 be be AUX eblip-19563 134 16 in in ADP eblip-19563 134 17 decline decline NOUN eblip-19563 134 18 . . PUNCT eblip-19563 135 1 as as SCONJ eblip-19563 135 2 scott scott PROPN eblip-19563 135 3 carlson carlson PROPN eblip-19563 135 4 noted note VERB eblip-19563 135 5 in in ADP eblip-19563 135 6 his his PRON eblip-19563 135 7 2001 2001 NUM eblip-19563 135 8 article article NOUN eblip-19563 135 9 in in ADP eblip-19563 135 10 the the DET eblip-19563 135 11 chronicle chronicle NOUN eblip-19563 135 12 of of ADP eblip-19563 135 13 higher high ADJ eblip-19563 135 14 education education NOUN eblip-19563 135 15 , , PUNCT eblip-19563 135 16 “ " PUNCT eblip-19563 135 17 gate gate NOUN eblip-19563 135 18 counts count NOUN eblip-19563 135 19 and and CCONJ eblip-19563 135 20 circulation circulation NOUN eblip-19563 135 21 of of ADP eblip-19563 135 22 traditional traditional ADJ eblip-19563 135 23 materials material NOUN eblip-19563 135 24 are be AUX eblip-19563 135 25 falling fall VERB eblip-19563 135 26 at at ADP eblip-19563 135 27 many many ADJ eblip-19563 135 28 college college NOUN eblip-19563 135 29 libraries library NOUN eblip-19563 135 30 across across ADP eblip-19563 135 31 the the DET eblip-19563 135 32 country country NOUN eblip-19563 135 33 , , PUNCT eblip-19563 135 34 as as SCONJ eblip-19563 135 35 students student NOUN eblip-19563 135 36 find find VERB eblip-19563 135 37 new new ADJ eblip-19563 135 38 study study NOUN eblip-19563 135 39 spaces space NOUN eblip-19563 135 40 in in ADP eblip-19563 135 41 dorm dorm NOUN eblip-19563 135 42 rooms room NOUN eblip-19563 135 43 or or CCONJ eblip-19563 135 44 apartments apartment NOUN eblip-19563 135 45 , , PUNCT eblip-19563 135 46 coffee coffee NOUN eblip-19563 135 47 shops shop NOUN eblip-19563 135 48 , , PUNCT eblip-19563 135 49 or or CCONJ eblip-19563 135 50 nearby nearby ADJ eblip-19563 135 51 bookstores bookstore NOUN eblip-19563 135 52 ” " PUNCT eblip-19563 135 53 ( ( PUNCT eblip-19563 135 54 p. p. NOUN eblip-19563 135 55 a35 a35 PROPN eblip-19563 135 56 ) ) PUNCT eblip-19563 135 57 . . PUNCT eblip-19563 136 1 new new ADJ eblip-19563 136 2 technologies technology NOUN eblip-19563 136 3 , , PUNCT eblip-19563 136 4 increased increased ADJ eblip-19563 136 5 automation automation NOUN eblip-19563 136 6 , , PUNCT eblip-19563 136 7 and and CCONJ eblip-19563 136 8 of of ADP eblip-19563 136 9 course course NOUN eblip-19563 136 10 the the DET eblip-19563 136 11 web web NOUN eblip-19563 136 12 , , PUNCT eblip-19563 136 13 improved improved ADJ eblip-19563 136 14 access access NOUN eblip-19563 136 15 to to ADP eblip-19563 136 16 information information NOUN eblip-19563 136 17 and and CCONJ eblip-19563 136 18 empowered empower VERB eblip-19563 136 19 users user NOUN eblip-19563 136 20 . . PUNCT eblip-19563 137 1 it it PRON eblip-19563 137 2 also also ADV eblip-19563 137 3 kept keep VERB eblip-19563 137 4 users user NOUN eblip-19563 137 5 away away ADV eblip-19563 137 6 from from ADP eblip-19563 137 7 the the DET eblip-19563 137 8 library library NOUN eblip-19563 137 9 . . PUNCT eblip-19563 138 1 the the DET eblip-19563 138 2 silence silence NOUN eblip-19563 138 3 was be AUX eblip-19563 138 4 deafening deafen VERB eblip-19563 138 5 . . PUNCT eblip-19563 138 6 . . PUNCT eblip-19563 139 1 . . PUNCT eblip-19563 140 1 but but CCONJ eblip-19563 140 2 only only ADV eblip-19563 140 3 for for ADP eblip-19563 140 4 a a DET eblip-19563 140 5 while while NOUN eblip-19563 140 6 . . PUNCT eblip-19563 141 1 we we PRON eblip-19563 141 2 needed need VERB eblip-19563 141 3 to to PART eblip-19563 141 4 find find VERB eblip-19563 141 5 a a DET eblip-19563 141 6 way way NOUN eblip-19563 141 7 to to PART eblip-19563 141 8 get get VERB eblip-19563 141 9 our our PRON eblip-19563 141 10 users user NOUN eblip-19563 141 11 back back ADV eblip-19563 141 12 . . PUNCT eblip-19563 141 13     SPACE eblip-19563 142 1 our our PRON eblip-19563 142 2 first first ADJ eblip-19563 142 3 formal formal ADJ eblip-19563 142 4 step step NOUN eblip-19563 142 5 was be AUX eblip-19563 142 6 to to PART eblip-19563 142 7 confirm confirm VERB eblip-19563 142 8 what what PRON eblip-19563 142 9 we we PRON eblip-19563 142 10 suspected suspect VERB eblip-19563 142 11 : : PUNCT eblip-19563 142 12 users user NOUN eblip-19563 142 13 were be AUX eblip-19563 142 14 staying stay VERB eblip-19563 142 15 away away ADV eblip-19563 142 16 because because SCONJ eblip-19563 142 17 they they PRON eblip-19563 142 18 were be AUX eblip-19563 142 19 unsatisfied unsatisfied ADJ eblip-19563 142 20 with with ADP eblip-19563 142 21 the the DET eblip-19563 142 22 library library NOUN eblip-19563 142 23 on on ADP eblip-19563 142 24 many many ADJ eblip-19563 142 25 fronts front NOUN eblip-19563 142 26 . . PUNCT eblip-19563 143 1 hence hence ADV eblip-19563 143 2 , , PUNCT eblip-19563 143 3 in in ADP eblip-19563 143 4 2003 2003 NUM eblip-19563 143 5 , , PUNCT eblip-19563 143 6 we we PRON eblip-19563 143 7 administered administer VERB eblip-19563 143 8 the the DET eblip-19563 143 9 libqual+ libqual+ NOUN eblip-19563 143 10 ® ® NOUN eblip-19563 143 11 survey survey NOUN eblip-19563 143 12 to to PART eblip-19563 143 13 formally formally ADV eblip-19563 143 14 measure measure VERB eblip-19563 143 15 library library PROPN eblip-19563 143 16 patron patron NOUN eblip-19563 143 17 satisfaction satisfaction NOUN eblip-19563 143 18 and and CCONJ eblip-19563 143 19 , , PUNCT eblip-19563 143 20 according accord VERB eblip-19563 143 21 to to ADP eblip-19563 143 22 the the DET eblip-19563 143 23 data datum NOUN eblip-19563 143 24 received receive VERB eblip-19563 143 25 , , PUNCT eblip-19563 143 26 library library NOUN eblip-19563 143 27 user user NOUN eblip-19563 143 28 groups group NOUN eblip-19563 143 29 perceived perceive VERB eblip-19563 143 30 butler butler NOUN eblip-19563 143 31 library library NOUN eblip-19563 143 32 as as ADP eblip-19563 143 33 falling fall VERB eblip-19563 143 34 short short ADV eblip-19563 143 35 in in ADP eblip-19563 143 36 all all DET eblip-19563 143 37 three three NUM eblip-19563 143 38 dimensions dimension NOUN eblip-19563 143 39 / / SYM eblip-19563 143 40 service service NOUN eblip-19563 143 41 areas area NOUN eblip-19563 143 42 . . PUNCT eblip-19563 144 1 scores score NOUN eblip-19563 144 2 for for ADP eblip-19563 144 3 overall overall ADJ eblip-19563 144 4 satisfaction satisfaction NOUN eblip-19563 144 5 , , PUNCT eblip-19563 144 6 affect affect NOUN eblip-19563 144 7 of of ADP eblip-19563 144 8 service service NOUN eblip-19563 144 9 , , PUNCT eblip-19563 144 10 information information NOUN eblip-19563 144 11 control control NOUN eblip-19563 144 12 , , PUNCT eblip-19563 144 13 and and CCONJ eblip-19563 144 14 library library NOUN eblip-19563 144 15 as as ADP eblip-19563 144 16 place place NOUN eblip-19563 144 17 ranged range VERB eblip-19563 144 18 from from ADP eblip-19563 144 19 the the DET eblip-19563 144 20 40th 40th NOUN eblip-19563 144 21 to to ADP eblip-19563 144 22 the the DET eblip-19563 144 23 42nd 42nd NOUN eblip-19563 144 24 percentiles percentile NOUN eblip-19563 144 25 . . PUNCT eblip-19563 145 1 ( ( PUNCT eblip-19563 145 2 baseline baseline NOUN eblip-19563 145 3 percentiles percentile NOUN eblip-19563 145 4 were be AUX eblip-19563 145 5 determined determine VERB eblip-19563 145 6 through through ADP eblip-19563 145 7 comparisons comparison NOUN eblip-19563 145 8 against against ADP eblip-19563 145 9 2003 2003 NUM eblip-19563 145 10 libqual+ libqual+ ADP eblip-19563 145 11 ® ® NOUN eblip-19563 145 12 norms norm NOUN eblip-19563 145 13 . . PUNCT eblip-19563 145 14 ) ) PUNCT eblip-19563 145 15     SPACE eblip-19563 146 1 william william PROPN eblip-19563 146 2 m. m. PROPN eblip-19563 146 3 sullivan sullivan PROPN eblip-19563 146 4 , , PUNCT eblip-19563 146 5 senior senior ADJ eblip-19563 146 6 scholar scholar NOUN eblip-19563 146 7 at at ADP eblip-19563 146 8 the the DET eblip-19563 146 9 carnegie carnegie NOUN eblip-19563 146 10 foundation foundation NOUN eblip-19563 146 11 for for ADP eblip-19563 146 12 the the DET eblip-19563 146 13 advancement advancement NOUN eblip-19563 146 14 of of ADP eblip-19563 146 15 teaching teaching NOUN eblip-19563 146 16 , , PUNCT eblip-19563 146 17 stated state VERB eblip-19563 146 18 , , PUNCT eblip-19563 146 19 “ " PUNCT eblip-19563 146 20 thinking thinking NOUN eblip-19563 146 21 of of ADP eblip-19563 146 22 a a DET eblip-19563 146 23 library library NOUN eblip-19563 146 24 as as ADP eblip-19563 146 25 an an DET eblip-19563 146 26 information information NOUN eblip-19563 146 27 center center NOUN eblip-19563 146 28 is be AUX eblip-19563 146 29 the the DET eblip-19563 146 30 first first ADJ eblip-19563 146 31 step step NOUN eblip-19563 146 32 toward toward ADP eblip-19563 146 33 losing lose VERB eblip-19563 146 34 it it PRON eblip-19563 146 35 ” " PUNCT eblip-19563 146 36 ( ( PUNCT eblip-19563 146 37 carlson carlson PROPN eblip-19563 146 38 , , PUNCT eblip-19563 146 39 2001 2001 NUM eblip-19563 146 40 , , PUNCT eblip-19563 146 41 p. p. NOUN eblip-19563 146 42 a35 a35 PROPN eblip-19563 146 43 ) ) PUNCT eblip-19563 146 44 . . PUNCT eblip-19563 147 1 what what PRON eblip-19563 147 2 really really ADV eblip-19563 147 3 was be AUX eblip-19563 147 4 the the DET eblip-19563 147 5 library library NOUN eblip-19563 147 6 then then ADV eblip-19563 147 7 if if SCONJ eblip-19563 147 8 not not PART eblip-19563 147 9 an an DET eblip-19563 147 10 information information NOUN eblip-19563 147 11 center center NOUN eblip-19563 147 12 ? ? PUNCT eblip-19563 148 1 the the DET eblip-19563 148 2 disappointing disappointing ADJ eblip-19563 148 3 results result NOUN eblip-19563 148 4 of of ADP eblip-19563 148 5 libqual+ libqual+ ADP eblip-19563 148 6 ® ® NOUN eblip-19563 148 7 served serve VERB eblip-19563 148 8 as as ADP eblip-19563 148 9 a a DET eblip-19563 148 10 wake wake VERB eblip-19563 148 11 - - PUNCT eblip-19563 148 12 up up ADP eblip-19563 148 13 call call NOUN eblip-19563 148 14 for for ADP eblip-19563 148 15 butler butler NOUN eblip-19563 148 16 library library NOUN eblip-19563 148 17 to to PART eblip-19563 148 18 redefine redefine VERB eblip-19563 148 19 itself itself PRON eblip-19563 148 20 . . PUNCT eblip-19563 149 1 what what PRON eblip-19563 149 2 resulted result VERB eblip-19563 149 3 was be AUX eblip-19563 149 4 the the DET eblip-19563 149 5 creation creation NOUN eblip-19563 149 6 of of ADP eblip-19563 149 7 the the DET eblip-19563 149 8 information information NOUN eblip-19563 149 9 commons common NOUN eblip-19563 149 10 and and CCONJ eblip-19563 149 11 , , PUNCT eblip-19563 149 12 seven seven NUM eblip-19563 149 13 years year NOUN eblip-19563 149 14 later later ADV eblip-19563 149 15 , , PUNCT eblip-19563 149 16 a a DET eblip-19563 149 17 library library NOUN eblip-19563 149 18 that that PRON eblip-19563 149 19 had have AUX eblip-19563 149 20 reclaimed reclaim VERB eblip-19563 149 21 its its PRON eblip-19563 149 22 place place NOUN eblip-19563 149 23 as as ADP eblip-19563 149 24 the the DET eblip-19563 149 25 academic academic ADJ eblip-19563 149 26 and and CCONJ eblip-19563 149 27 cultural cultural ADJ eblip-19563 149 28 heart heart NOUN eblip-19563 149 29 of of ADP eblip-19563 149 30 the the DET eblip-19563 149 31 buffalo buffalo PROPN eblip-19563 149 32 state state PROPN eblip-19563 149 33 college college PROPN eblip-19563 149 34 campus campus PROPN eblip-19563 149 35 . . PUNCT eblip-19563 149 36     SPACE eblip-19563 150 1 college college PROPN eblip-19563 150 2 & & CCONJ eblip-19563 150 3 library library PROPN eblip-19563 150 4 overview overview NOUN eblip-19563 150 5     SPACE eblip-19563 150 6 buffalo buffalo PROPN eblip-19563 150 7 state state PROPN eblip-19563 150 8 college college PROPN eblip-19563 150 9 , , PUNCT eblip-19563 150 10 a a DET eblip-19563 150 11 carnegie carnegie NOUN eblip-19563 150 12 master’s master’s NOUN eblip-19563 150 13 - - PUNCT eblip-19563 150 14 l l NOUN eblip-19563 150 15 level level NOUN eblip-19563 150 16 institution institution NOUN eblip-19563 150 17 , , PUNCT eblip-19563 150 18 is be AUX eblip-19563 150 19 the the DET eblip-19563 150 20 largest large ADJ eblip-19563 150 21 four four NUM eblip-19563 150 22 - - PUNCT eblip-19563 150 23 year year NOUN eblip-19563 150 24 urban urban ADJ eblip-19563 150 25 college college NOUN eblip-19563 150 26 in in ADP eblip-19563 150 27 the the DET eblip-19563 150 28 state state NOUN eblip-19563 150 29 university university PROPN eblip-19563 150 30 of of ADP eblip-19563 150 31 new new PROPN eblip-19563 150 32 york york PROPN eblip-19563 150 33 ( ( PUNCT eblip-19563 150 34 suny suny PROPN eblip-19563 150 35 ) ) PUNCT eblip-19563 150 36 system system NOUN eblip-19563 150 37 . . PUNCT eblip-19563 151 1 enrollment enrollment NOUN eblip-19563 151 2 for for ADP eblip-19563 151 3 fall fall NOUN eblip-19563 151 4 2009 2009 NUM eblip-19563 151 5 was be AUX eblip-19563 151 6 11,714 11,714 NUM eblip-19563 151 7 students student NOUN eblip-19563 151 8 : : PUNCT eblip-19563 151 9 9822 9822 NUM eblip-19563 151 10 undergraduate undergraduate NOUN eblip-19563 151 11 and and CCONJ eblip-19563 151 12 1892 1892 NUM eblip-19563 151 13 graduate graduate NOUN eblip-19563 151 14 students student NOUN eblip-19563 151 15 . . PUNCT eblip-19563 152 1 five five NUM eblip-19563 152 2 schools school NOUN eblip-19563 152 3 , , PUNCT eblip-19563 152 4 the the DET eblip-19563 152 5 school school NOUN eblip-19563 152 6 of of ADP eblip-19563 152 7 arts art NOUN eblip-19563 152 8 and and CCONJ eblip-19563 152 9 humanities humanity NOUN eblip-19563 152 10 , , PUNCT eblip-19563 152 11 the the DET eblip-19563 152 12 school school NOUN eblip-19563 152 13 of of ADP eblip-19563 152 14 education education NOUN eblip-19563 152 15 , , PUNCT eblip-19563 152 16 the the DET eblip-19563 152 17 school school NOUN eblip-19563 152 18 of of ADP eblip-19563 152 19 natural natural ADJ eblip-19563 152 20 and and CCONJ eblip-19563 152 21 social social ADJ eblip-19563 152 22 sciences science NOUN eblip-19563 152 23 , , PUNCT eblip-19563 152 24 the the DET eblip-19563 152 25 school school NOUN eblip-19563 152 26 of of ADP eblip-19563 152 27 the the DET eblip-19563 152 28 professions profession NOUN eblip-19563 152 29 , , PUNCT eblip-19563 152 30 and and CCONJ eblip-19563 152 31 the the DET eblip-19563 152 32 graduate graduate NOUN eblip-19563 152 33 school school NOUN eblip-19563 152 34 , , PUNCT eblip-19563 152 35 offer offer VERB eblip-19563 152 36 162 162 NUM eblip-19563 152 37 undergraduate undergraduate NOUN eblip-19563 152 38 programs program NOUN eblip-19563 152 39 with with ADP eblip-19563 152 40 11 11 NUM eblip-19563 152 41 honors honor NOUN eblip-19563 152 42 options option NOUN eblip-19563 152 43 and and CCONJ eblip-19563 152 44 60 60 NUM eblip-19563 152 45 graduate graduate NOUN eblip-19563 152 46 programs program NOUN eblip-19563 152 47 including include VERB eblip-19563 152 48 17 17 NUM eblip-19563 152 49 post post ADJ eblip-19563 152 50 - - ADJ eblip-19563 152 51 baccalaureate baccalaureate ADJ eblip-19563 152 52 teacher teacher NOUN eblip-19563 152 53 certification certification NOUN eblip-19563 152 54 programs program NOUN eblip-19563 152 55 . . PUNCT eblip-19563 153 1 first first ADJ eblip-19563 153 2 - - PUNCT eblip-19563 153 3 year year NOUN eblip-19563 153 4 undeclared undeclared ADJ eblip-19563 153 5 students student NOUN eblip-19563 153 6 are be AUX eblip-19563 153 7 enrolled enrol VERB eblip-19563 153 8 in in ADP eblip-19563 153 9 university university NOUN eblip-19563 153 10 college college NOUN eblip-19563 153 11 , , PUNCT eblip-19563 153 12 which which PRON eblip-19563 153 13 provides provide VERB eblip-19563 153 14 support support NOUN eblip-19563 153 15 programs program NOUN eblip-19563 153 16 and and CCONJ eblip-19563 153 17 specific specific ADJ eblip-19563 153 18 opportunities opportunity NOUN eblip-19563 153 19 to to PART eblip-19563 153 20 foster foster VERB eblip-19563 153 21 student student NOUN eblip-19563 153 22 success success NOUN eblip-19563 153 23 . . PUNCT eblip-19563 154 1 the the DET eblip-19563 154 2 top top ADJ eblip-19563 154 3 five five NUM eblip-19563 154 4 majors major NOUN eblip-19563 154 5 at at ADP eblip-19563 154 6 the the DET eblip-19563 154 7 college college NOUN eblip-19563 154 8 are be AUX eblip-19563 154 9 business business NOUN eblip-19563 154 10 , , PUNCT eblip-19563 154 11 elementary elementary ADJ eblip-19563 154 12 education education PROPN eblip-19563 154 13 & & CCONJ eblip-19563 154 14 reading reading PROPN eblip-19563 154 15 , , PUNCT eblip-19563 154 16 technology technology NOUN eblip-19563 154 17 , , PUNCT eblip-19563 154 18 criminal criminal ADJ eblip-19563 154 19 justice justice NOUN eblip-19563 154 20 , , PUNCT eblip-19563 154 21 and and CCONJ eblip-19563 154 22 history history NOUN eblip-19563 154 23 . . PUNCT eblip-19563 154 24     SPACE eblip-19563 155 1 butler butler NOUN eblip-19563 155 2 library library NOUN eblip-19563 155 3 is be AUX eblip-19563 155 4 a a DET eblip-19563 155 5 medium medium ADJ eblip-19563 155 6 - - PUNCT eblip-19563 155 7 sized sized ADJ eblip-19563 155 8 academic academic ADJ eblip-19563 155 9 library library NOUN eblip-19563 155 10 which which PRON eblip-19563 155 11 houses house VERB eblip-19563 155 12 more more ADJ eblip-19563 155 13 than than ADP eblip-19563 155 14 675,000 675,000 NUM eblip-19563 155 15 printed print VERB eblip-19563 155 16 books book NOUN eblip-19563 155 17 , , PUNCT eblip-19563 155 18 over over ADP eblip-19563 155 19 174,000 174,000 NUM eblip-19563 155 20 electronic electronic ADJ eblip-19563 155 21 books book NOUN eblip-19563 155 22 , , PUNCT eblip-19563 155 23 and and CCONJ eblip-19563 155 24 access access NOUN eblip-19563 155 25 to to ADP eblip-19563 155 26 full full ADJ eblip-19563 155 27 - - PUNCT eblip-19563 155 28 text text NOUN eblip-19563 155 29 articles article NOUN eblip-19563 155 30 from from ADP eblip-19563 155 31 over over ADP eblip-19563 155 32 57,000 57,000 NUM eblip-19563 155 33 unique unique ADJ eblip-19563 155 34 print print NOUN eblip-19563 155 35 and and CCONJ eblip-19563 155 36 electronic electronic ADJ eblip-19563 155 37 journals journal NOUN eblip-19563 155 38 . . PUNCT eblip-19563 156 1 the the DET eblip-19563 156 2 library library NOUN eblip-19563 156 3 is be AUX eblip-19563 156 4 open open ADJ eblip-19563 156 5 110 110 NUM eblip-19563 156 6 hours hour NOUN eblip-19563 156 7 each each DET eblip-19563 156 8 week week NOUN eblip-19563 156 9 during during ADP eblip-19563 156 10 regular regular ADJ eblip-19563 156 11 semesters semester NOUN eblip-19563 156 12 and and CCONJ eblip-19563 156 13 within within ADP eblip-19563 156 14 our our PRON eblip-19563 156 15 building building NOUN eblip-19563 156 16 we we PRON eblip-19563 156 17 have have VERB eblip-19563 156 18 two two NUM eblip-19563 156 19 extended extend VERB eblip-19563 156 20 - - PUNCT eblip-19563 156 21 hours hour NOUN eblip-19563 156 22 facilities facility NOUN eblip-19563 156 23 , , PUNCT eblip-19563 156 24 studyquad studyquad ADJ eblip-19563 156 25 and and CCONJ eblip-19563 156 26 quietquad quietquad PROPN eblip-19563 156 27 , , PUNCT eblip-19563 156 28 which which PRON eblip-19563 156 29 are be AUX eblip-19563 156 30 open open ADJ eblip-19563 156 31 and and CCONJ eblip-19563 156 32 staffed staff VERB eblip-19563 156 33 24/7 24/7 PROPN eblip-19563 156 34 during during ADP eblip-19563 156 35 regular regular ADJ eblip-19563 156 36 semesters semester NOUN eblip-19563 156 37 . . PUNCT eblip-19563 157 1 butler butler PROPN eblip-19563 157 2 library library PROPN eblip-19563 157 3 is be AUX eblip-19563 157 4 the the DET eblip-19563 157 5 largest large ADJ eblip-19563 157 6 open open ADJ eblip-19563 157 7 computer computer NOUN eblip-19563 157 8 lab lab NOUN eblip-19563 157 9 on on ADP eblip-19563 157 10 the the DET eblip-19563 157 11 campus campus NOUN eblip-19563 157 12 , , PUNCT eblip-19563 157 13 housing housing NOUN eblip-19563 157 14 more more ADJ eblip-19563 157 15 than than ADP eblip-19563 157 16 200 200 NUM eblip-19563 157 17 computers computer NOUN eblip-19563 157 18 , , PUNCT eblip-19563 157 19 which which PRON eblip-19563 157 20 provide provide VERB eblip-19563 157 21 full full ADJ eblip-19563 157 22 access access NOUN eblip-19563 157 23 to to ADP eblip-19563 157 24 library library ADJ eblip-19563 157 25 resources resource NOUN eblip-19563 157 26 , , PUNCT eblip-19563 157 27 the the DET eblip-19563 157 28 web web NOUN eblip-19563 157 29 , , PUNCT eblip-19563 157 30 the the DET eblip-19563 157 31 microsoft microsoft PROPN eblip-19563 157 32 office office NOUN eblip-19563 157 33 suite suite NOUN eblip-19563 157 34 , , PUNCT eblip-19563 157 35 and and CCONJ eblip-19563 157 36 various various ADJ eblip-19563 157 37 specialized specialized ADJ eblip-19563 157 38 software software NOUN eblip-19563 157 39 applications application NOUN eblip-19563 157 40 . . PUNCT eblip-19563 158 1 access access NOUN eblip-19563 158 2 to to ADP eblip-19563 158 3 the the DET eblip-19563 158 4 wireless wireless ADJ eblip-19563 158 5 network network NOUN eblip-19563 158 6 and and CCONJ eblip-19563 158 7 secure secure VERB eblip-19563 158 8 networked networked ADJ eblip-19563 158 9 printing printing NOUN eblip-19563 158 10 is be AUX eblip-19563 158 11 also also ADV eblip-19563 158 12 available available ADJ eblip-19563 158 13 in in ADP eblip-19563 158 14 the the DET eblip-19563 158 15 library library NOUN eblip-19563 158 16 . . PUNCT eblip-19563 159 1 the the DET eblip-19563 159 2 library library NOUN eblip-19563 159 3 has have VERB eblip-19563 159 4 a a DET eblip-19563 159 5 café café NOUN eblip-19563 159 6 and and CCONJ eblip-19563 159 7 several several ADJ eblip-19563 159 8 lounge lounge NOUN eblip-19563 159 9 areas area NOUN eblip-19563 159 10 . . PUNCT eblip-19563 160 1 security security NOUN eblip-19563 160 2 cameras camera NOUN eblip-19563 160 3 are be AUX eblip-19563 160 4 installed instal VERB eblip-19563 160 5 for for ADP eblip-19563 160 6 safety safety NOUN eblip-19563 160 7 and and CCONJ eblip-19563 160 8 the the DET eblip-19563 160 9 building building NOUN eblip-19563 160 10 is be AUX eblip-19563 160 11 routinely routinely ADV eblip-19563 160 12 patrolled patrol VERB eblip-19563 160 13 by by ADP eblip-19563 160 14 university university NOUN eblip-19563 160 15 police police NOUN eblip-19563 160 16 student student NOUN eblip-19563 160 17 assistants assistant NOUN eblip-19563 160 18 . . PUNCT eblip-19563 160 19     SPACE eblip-19563 161 1 the the DET eblip-19563 161 2 beginning beginning NOUN eblip-19563 161 3 of of ADP eblip-19563 161 4 a a DET eblip-19563 161 5 developmental developmental ADJ eblip-19563 161 6 plan plan NOUN eblip-19563 161 7     SPACE eblip-19563 161 8 credit credit NOUN eblip-19563 161 9 must must AUX eblip-19563 161 10 be be AUX eblip-19563 161 11 given give VERB eblip-19563 161 12 to to ADP eblip-19563 161 13 the the DET eblip-19563 161 14 seminal seminal ADJ eblip-19563 161 15 article article NOUN eblip-19563 161 16 by by ADP eblip-19563 161 17 donald donald PROPN eblip-19563 161 18 beagle beagle PROPN eblip-19563 161 19 , , PUNCT eblip-19563 161 20 conceptualizing conceptualize VERB eblip-19563 161 21 an an DET eblip-19563 161 22 information information NOUN eblip-19563 161 23 commons common NOUN eblip-19563 161 24 , , PUNCT eblip-19563 161 25 for for ADP eblip-19563 161 26 giving give VERB eblip-19563 161 27 librarians librarian NOUN eblip-19563 161 28 at at ADP eblip-19563 161 29 butler butler PROPN eblip-19563 161 30 library library PROPN eblip-19563 161 31 a a DET eblip-19563 161 32 vision vision NOUN eblip-19563 161 33 for for ADP eblip-19563 161 34 the the DET eblip-19563 161 35 future future NOUN eblip-19563 161 36 . . PUNCT eblip-19563 162 1 ( ( PUNCT eblip-19563 162 2 1999 1999 NUM eblip-19563 162 3 ) ) PUNCT eblip-19563 162 4 librarians librarian NOUN eblip-19563 162 5 by by ADP eblip-19563 162 6 nature nature NOUN eblip-19563 162 7 tend tend VERB eblip-19563 162 8 to to PART eblip-19563 162 9 be be AUX eblip-19563 162 10 excellent excellent ADJ eblip-19563 162 11 organizers organizer NOUN eblip-19563 162 12 , , PUNCT eblip-19563 162 13 visionaries visionary NOUN eblip-19563 162 14 , , PUNCT eblip-19563 162 15 and and CCONJ eblip-19563 162 16 adept adept ADJ eblip-19563 162 17 at at ADP eblip-19563 162 18 seeing see VERB eblip-19563 162 19 the the DET eblip-19563 162 20 bigger big ADJ eblip-19563 162 21 picture picture NOUN eblip-19563 162 22 . . PUNCT eblip-19563 163 1 the the DET eblip-19563 163 2 road road NOUN eblip-19563 163 3 to to ADP eblip-19563 163 4 revitalization revitalization NOUN eblip-19563 163 5 of of ADP eblip-19563 163 6 the the DET eblip-19563 163 7 library library NOUN eblip-19563 163 8 required require VERB eblip-19563 163 9 a a DET eblip-19563 163 10 new new ADJ eblip-19563 163 11 way way NOUN eblip-19563 163 12 of of ADP eblip-19563 163 13 defining define VERB eblip-19563 163 14 the the DET eblip-19563 163 15 library library NOUN eblip-19563 163 16 ’s ’s PART eblip-19563 163 17 purpose purpose NOUN eblip-19563 163 18 and and CCONJ eblip-19563 163 19 its its PRON eblip-19563 163 20 responsibility responsibility NOUN eblip-19563 163 21 to to PART eblip-19563 163 22 provide provide VERB eblip-19563 163 23 support support NOUN eblip-19563 163 24 to to ADP eblip-19563 163 25 the the DET eblip-19563 163 26 greater great ADJ eblip-19563 163 27 academic academic ADJ eblip-19563 163 28 community community NOUN eblip-19563 163 29 . . PUNCT eblip-19563 164 1 the the DET eblip-19563 164 2 information information NOUN eblip-19563 164 3 commons common NOUN eblip-19563 164 4 concept concept NOUN eblip-19563 164 5 defined define VERB eblip-19563 164 6 by by ADP eblip-19563 164 7 donald donald PROPN eblip-19563 164 8 beagle beagle PROPN eblip-19563 164 9 provided provide VERB eblip-19563 164 10 an an DET eblip-19563 164 11 excellent excellent ADJ eblip-19563 164 12 framework framework NOUN eblip-19563 164 13 . . PUNCT eblip-19563 165 1 of of ADP eblip-19563 165 2 particular particular ADJ eblip-19563 165 3 interest interest NOUN eblip-19563 165 4 were be AUX eblip-19563 165 5 beagle beagle NOUN eblip-19563 165 6 ’s ’s PART eblip-19563 165 7 new new ADJ eblip-19563 165 8 descriptions description NOUN eblip-19563 165 9 for for ADP eblip-19563 165 10 use use NOUN eblip-19563 165 11 of of ADP eblip-19563 165 12 library library ADJ eblip-19563 165 13 space space NOUN eblip-19563 165 14 and and CCONJ eblip-19563 165 15 his his PRON eblip-19563 165 16 redefinitions redefinition NOUN eblip-19563 165 17 of of ADP eblip-19563 165 18 library library NOUN eblip-19563 165 19 services service NOUN eblip-19563 165 20 . . PUNCT eblip-19563 166 1 butler butler PROPN eblip-19563 166 2 library library PROPN eblip-19563 166 3 ’s ’s PART eblip-19563 166 4 front front ADJ eblip-19563 166 5 line line NOUN eblip-19563 166 6 staff staff NOUN eblip-19563 166 7 could could AUX eblip-19563 166 8 clearly clearly ADV eblip-19563 166 9 articulate articulate VERB eblip-19563 166 10 many many ADJ eblip-19563 166 11 instances instance NOUN eblip-19563 166 12 of of ADP eblip-19563 166 13 poor poor ADJ eblip-19563 166 14 or or CCONJ eblip-19563 166 15 confusing confusing ADJ eblip-19563 166 16 service service NOUN eblip-19563 166 17 on on ADP eblip-19563 166 18 campus campus NOUN eblip-19563 166 19 . . PUNCT eblip-19563 167 1 if if SCONJ eblip-19563 167 2 we we PRON eblip-19563 167 3 could could AUX eblip-19563 167 4 consolidate consolidate VERB eblip-19563 167 5 the the DET eblip-19563 167 6 provision provision NOUN eblip-19563 167 7 of of ADP eblip-19563 167 8 essential essential ADJ eblip-19563 167 9 services service NOUN eblip-19563 167 10 within within ADP eblip-19563 167 11 the the DET eblip-19563 167 12 library library NOUN eblip-19563 167 13 itself itself PRON eblip-19563 167 14 , , PUNCT eblip-19563 167 15 students student NOUN eblip-19563 167 16 would would AUX eblip-19563 167 17 be be AUX eblip-19563 167 18 better well ADV eblip-19563 167 19 served serve VERB eblip-19563 167 20 by by ADP eblip-19563 167 21 a a DET eblip-19563 167 22 “ " PUNCT eblip-19563 167 23 one one NUM eblip-19563 167 24 - - PUNCT eblip-19563 167 25 stop stop NOUN eblip-19563 167 26 shop shop NOUN eblip-19563 167 27 . . PUNCT eblip-19563 167 28 ” " PUNCT eblip-19563 168 1 the the DET eblip-19563 168 2 plan plan NOUN eblip-19563 168 3 was be AUX eblip-19563 168 4 for for SCONJ eblip-19563 168 5 that that DET eblip-19563 168 6 one one NUM eblip-19563 168 7 - - PUNCT eblip-19563 168 8 stop stop NOUN eblip-19563 168 9 shop shop NOUN eblip-19563 168 10 to to PART eblip-19563 168 11 become become VERB eblip-19563 168 12 an an DET eblip-19563 168 13 information information NOUN eblip-19563 168 14 commons common NOUN eblip-19563 168 15 . . PUNCT eblip-19563 168 16     SPACE eblip-19563 168 17 implementation implementation NOUN eblip-19563 168 18 : : PUNCT eblip-19563 168 19 building build VERB eblip-19563 168 20 an an DET eblip-19563 168 21 information information NOUN eblip-19563 168 22 commons common NOUN eblip-19563 168 23     SPACE eblip-19563 168 24 the the DET eblip-19563 168 25 look look NOUN eblip-19563 168 26 and and CCONJ eblip-19563 168 27 feel feel VERB eblip-19563 168 28 of of ADP eblip-19563 168 29 the the DET eblip-19563 168 30 butler butler NOUN eblip-19563 168 31 library library NOUN eblip-19563 168 32 of of ADP eblip-19563 168 33 seven seven NUM eblip-19563 168 34 years year NOUN eblip-19563 168 35 ago ago ADV eblip-19563 168 36 is be AUX eblip-19563 168 37 but but CCONJ eblip-19563 168 38 a a DET eblip-19563 168 39 distant distant ADJ eblip-19563 168 40 memory memory NOUN eblip-19563 168 41 — — PUNCT eblip-19563 168 42 so so ADV eblip-19563 168 43 much much ADJ eblip-19563 168 44 has have AUX eblip-19563 168 45 changed change VERB eblip-19563 168 46 . . PUNCT eblip-19563 169 1 below below ADV eblip-19563 169 2 is be AUX eblip-19563 169 3 a a DET eblip-19563 169 4 summary summary NOUN eblip-19563 169 5 of of ADP eblip-19563 169 6 the the DET eblip-19563 169 7 major major ADJ eblip-19563 169 8 highlights highlight NOUN eblip-19563 169 9 of of ADP eblip-19563 169 10 the the DET eblip-19563 169 11 library library NOUN eblip-19563 169 12 ’s ’s PART eblip-19563 169 13 reorganization reorganization NOUN eblip-19563 169 14 : : PUNCT eblip-19563 169 15     SPACE eblip-19563 169 16 the the DET eblip-19563 169 17 computing compute VERB eblip-19563 169 18 help help NOUN eblip-19563 169 19 desk desk VERB eblip-19563 169 20 moves move NOUN eblip-19563 169 21 into into ADP eblip-19563 169 22 the the DET eblip-19563 169 23 library library NOUN eblip-19563 169 24     SPACE eblip-19563 169 25 a a DET eblip-19563 169 26 review review NOUN eblip-19563 169 27 of of ADP eblip-19563 169 28 the the DET eblip-19563 169 29 literature literature NOUN eblip-19563 169 30 on on ADP eblip-19563 169 31 restructuring restructure VERB eblip-19563 169 32 academic academic ADJ eblip-19563 169 33 libraries library NOUN eblip-19563 169 34 is be AUX eblip-19563 169 35 full full ADJ eblip-19563 169 36 of of ADP eblip-19563 169 37 information information NOUN eblip-19563 169 38 and and CCONJ eblip-19563 169 39 case case NOUN eblip-19563 169 40 studies study NOUN eblip-19563 169 41 about about ADP eblip-19563 169 42 the the DET eblip-19563 169 43 marriage marriage NOUN eblip-19563 169 44 of of ADP eblip-19563 169 45 computing computing NOUN eblip-19563 169 46 services service NOUN eblip-19563 169 47 and and CCONJ eblip-19563 169 48 library library NOUN eblip-19563 169 49 services service NOUN eblip-19563 169 50 . . PUNCT eblip-19563 170 1 in in ADP eblip-19563 170 2 butler butler PROPN eblip-19563 170 3 library library PROPN eblip-19563 170 4 this this PRON eblip-19563 170 5 was be AUX eblip-19563 170 6 the the DET eblip-19563 170 7 most most ADV eblip-19563 170 8 obvious obvious ADJ eblip-19563 170 9 service service NOUN eblip-19563 170 10 to to PART eblip-19563 170 11 include include VERB eblip-19563 170 12 in in ADP eblip-19563 170 13 the the DET eblip-19563 170 14 information information NOUN eblip-19563 170 15 commons common NOUN eblip-19563 170 16 . . PUNCT eblip-19563 171 1 this this DET eblip-19563 171 2 move move NOUN eblip-19563 171 3 allowed allow VERB eblip-19563 171 4 for for SCONJ eblip-19563 171 5 support support NOUN eblip-19563 171 6 to to PART eblip-19563 171 7 be be AUX eblip-19563 171 8 available available ADJ eblip-19563 171 9 at at ADP eblip-19563 171 10 the the DET eblip-19563 171 11 point point NOUN eblip-19563 171 12 of of ADP eblip-19563 171 13 need need NOUN eblip-19563 171 14 — — PUNCT eblip-19563 171 15 most most ADJ eblip-19563 171 16 students student NOUN eblip-19563 171 17 discover discover VERB eblip-19563 171 18 they they PRON eblip-19563 171 19 need need VERB eblip-19563 171 20 password password NOUN eblip-19563 171 21 resets reset NOUN eblip-19563 171 22 or or CCONJ eblip-19563 171 23 specialized specialized ADJ eblip-19563 171 24 computer computer NOUN eblip-19563 171 25 assistance assistance NOUN eblip-19563 171 26 when when SCONJ eblip-19563 171 27 they they PRON eblip-19563 171 28 using use VERB eblip-19563 171 29 library library ADJ eblip-19563 171 30 computers computer NOUN eblip-19563 171 31 . . PUNCT eblip-19563 172 1 having have VERB eblip-19563 172 2 the the DET eblip-19563 172 3 computing computing NOUN eblip-19563 172 4 help help NOUN eblip-19563 172 5 desk desk NOUN eblip-19563 172 6 in in ADP eblip-19563 172 7 the the DET eblip-19563 172 8 library library NOUN eblip-19563 172 9 also also ADV eblip-19563 172 10 raised raise VERB eblip-19563 172 11 user user NOUN eblip-19563 172 12 satisfaction satisfaction NOUN eblip-19563 172 13 levels level NOUN eblip-19563 172 14 as as SCONJ eblip-19563 172 15 this this DET eblip-19563 172 16 service service NOUN eblip-19563 172 17 was be AUX eblip-19563 172 18 physically physically ADV eblip-19563 172 19 more more ADV eblip-19563 172 20 accessible accessible ADJ eblip-19563 172 21 and and CCONJ eblip-19563 172 22 visible visible ADJ eblip-19563 172 23 . . PUNCT eblip-19563 173 1 the the DET eblip-19563 173 2 help help NOUN eblip-19563 173 3 desk desk NOUN eblip-19563 173 4 staff staff NOUN eblip-19563 173 5 instantly instantly ADV eblip-19563 173 6 became become VERB eblip-19563 173 7 supportive supportive ADJ eblip-19563 173 8 partners partner NOUN eblip-19563 173 9 , , PUNCT eblip-19563 173 10 fully fully ADV eblip-19563 173 11 participating participate VERB eblip-19563 173 12 in in ADP eblip-19563 173 13 technology technology NOUN eblip-19563 173 14 and and CCONJ eblip-19563 173 15 customer customer NOUN eblip-19563 173 16 service service NOUN eblip-19563 173 17 planning planning NOUN eblip-19563 173 18 within within ADP eblip-19563 173 19 the the DET eblip-19563 173 20 information information NOUN eblip-19563 173 21 commons common NOUN eblip-19563 173 22 . . PUNCT eblip-19563 173 23     SPACE eblip-19563 174 1 continuous continuous ADJ eblip-19563 174 2 assessment assessment NOUN eblip-19563 174 3 / / SYM eblip-19563 174 4 continuous continuous ADJ eblip-19563 174 5 improvement improvement NOUN eblip-19563 174 6 ( ( PUNCT eblip-19563 174 7 ca ca NOUN eblip-19563 174 8 / / SYM eblip-19563 174 9 ci ci NOUN eblip-19563 174 10 ) ) PUNCT eblip-19563 174 11     SPACE eblip-19563 174 12 two two NUM eblip-19563 174 13 librarians librarian NOUN eblip-19563 174 14 participated participate VERB eblip-19563 174 15 in in ADP eblip-19563 174 16 a a DET eblip-19563 174 17 year year NOUN eblip-19563 174 18 - - PUNCT eblip-19563 174 19 long long ADJ eblip-19563 174 20 ca ca NOUN eblip-19563 174 21 / / SYM eblip-19563 174 22 ci ci NOUN eblip-19563 174 23 training training NOUN eblip-19563 174 24 workshop workshop NOUN eblip-19563 174 25 during during ADP eblip-19563 174 26 which which PRON eblip-19563 174 27 public public ADJ eblip-19563 174 28 service service NOUN eblip-19563 174 29 areas area NOUN eblip-19563 174 30 were be AUX eblip-19563 174 31 evaluated evaluate VERB eblip-19563 174 32 and and CCONJ eblip-19563 174 33 a a DET eblip-19563 174 34 structure structure NOUN eblip-19563 174 35 for for ADP eblip-19563 174 36 change change NOUN eblip-19563 174 37 was be AUX eblip-19563 174 38 developed develop VERB eblip-19563 174 39 . . PUNCT eblip-19563 175 1 continuous continuous ADJ eblip-19563 175 2 improvement improvement NOUN eblip-19563 175 3 continues continue VERB eblip-19563 175 4 to to PART eblip-19563 175 5 be be AUX eblip-19563 175 6 the the DET eblip-19563 175 7 philosophy philosophy NOUN eblip-19563 175 8 within within ADP eblip-19563 175 9 the the DET eblip-19563 175 10 information information NOUN eblip-19563 175 11 commons common NOUN eblip-19563 175 12 . . PUNCT eblip-19563 175 13         SPACE eblip-19563 175 14 use use NOUN eblip-19563 175 15 of of ADP eblip-19563 175 16 an an DET eblip-19563 175 17 outside outside ADJ eblip-19563 175 18 facilitator facilitator NOUN eblip-19563 175 19     SPACE eblip-19563 175 20 during during ADP eblip-19563 175 21 times time NOUN eblip-19563 175 22 of of ADP eblip-19563 175 23 change change NOUN eblip-19563 175 24 staff staff NOUN eblip-19563 175 25 can can AUX eblip-19563 175 26 become become VERB eblip-19563 175 27 nervous nervous ADJ eblip-19563 175 28 or or CCONJ eblip-19563 175 29 concerned concerned ADJ eblip-19563 175 30 about about ADP eblip-19563 175 31 their their PRON eblip-19563 175 32 future future ADJ eblip-19563 175 33 role role NOUN eblip-19563 175 34 in in ADP eblip-19563 175 35 the the DET eblip-19563 175 36 organization organization NOUN eblip-19563 175 37 . . PUNCT eblip-19563 176 1 the the DET eblip-19563 176 2 entire entire ADJ eblip-19563 176 3 library library NOUN eblip-19563 176 4 staff staff NOUN eblip-19563 176 5 needed need VERB eblip-19563 176 6 to to PART eblip-19563 176 7 come come VERB eblip-19563 176 8 together together ADV eblip-19563 176 9 around around ADP eblip-19563 176 10 an an DET eblip-19563 176 11 understanding understanding NOUN eblip-19563 176 12 and and CCONJ eblip-19563 176 13 vision vision NOUN eblip-19563 176 14 for for ADP eblip-19563 176 15 the the DET eblip-19563 176 16 creation creation NOUN eblip-19563 176 17 of of ADP eblip-19563 176 18 an an DET eblip-19563 176 19 information information NOUN eblip-19563 176 20 commons common NOUN eblip-19563 176 21 . . PUNCT eblip-19563 177 1 an an DET eblip-19563 177 2 outside outside ADJ eblip-19563 177 3 facilitator facilitator NOUN eblip-19563 177 4 was be AUX eblip-19563 177 5 hired hire VERB eblip-19563 177 6 and and CCONJ eblip-19563 177 7 helped help VERB eblip-19563 177 8 aggregate aggregate VERB eblip-19563 177 9 input input NOUN eblip-19563 177 10 to to PART eblip-19563 177 11 create create VERB eblip-19563 177 12 a a DET eblip-19563 177 13 newly newly ADV eblip-19563 177 14 envisioned envision VERB eblip-19563 177 15 mission mission NOUN eblip-19563 177 16 statement statement NOUN eblip-19563 177 17 for for ADP eblip-19563 177 18 the the DET eblip-19563 177 19 information information NOUN eblip-19563 177 20 commons common NOUN eblip-19563 177 21 . . PUNCT eblip-19563 177 22     SPACE eblip-19563 177 23 in in ADP eblip-19563 177 24 our our PRON eblip-19563 177 25 session session NOUN eblip-19563 177 26 , , PUNCT eblip-19563 177 27 the the DET eblip-19563 177 28 facilitator facilitator NOUN eblip-19563 177 29 did do VERB eblip-19563 177 30 an an DET eblip-19563 177 31 excellent excellent ADJ eblip-19563 177 32 job job NOUN eblip-19563 177 33 of of ADP eblip-19563 177 34 rallying rally VERB eblip-19563 177 35 the the DET eblip-19563 177 36 staff staff NOUN eblip-19563 177 37 around around ADP eblip-19563 177 38 a a DET eblip-19563 177 39 common common ADJ eblip-19563 177 40 goal goal NOUN eblip-19563 177 41 . . PUNCT eblip-19563 178 1 in in ADP eblip-19563 178 2 retrospect retrospect ADJ eblip-19563 178 3 , , PUNCT eblip-19563 178 4 this this DET eblip-19563 178 5 activity activity NOUN eblip-19563 178 6 proved prove VERB eblip-19563 178 7 to to PART eblip-19563 178 8 be be AUX eblip-19563 178 9 extremely extremely ADV eblip-19563 178 10 productive productive ADJ eblip-19563 178 11 and and CCONJ eblip-19563 178 12 worthwhile worthwhile ADJ eblip-19563 178 13 . . PUNCT eblip-19563 178 14     SPACE eblip-19563 179 1 library library ADJ eblip-19563 179 2 reorganization reorganization NOUN eblip-19563 179 3     SPACE eblip-19563 179 4 physical physical ADJ eblip-19563 179 5 units unit NOUN eblip-19563 179 6 in in ADP eblip-19563 179 7 the the DET eblip-19563 179 8 library library NOUN eblip-19563 179 9 , , PUNCT eblip-19563 179 10 such such ADJ eblip-19563 179 11 as as ADP eblip-19563 179 12 microforms microform NOUN eblip-19563 179 13 , , PUNCT eblip-19563 179 14 media medium NOUN eblip-19563 179 15 services service NOUN eblip-19563 179 16 , , PUNCT eblip-19563 179 17 interlibrary interlibrary ADJ eblip-19563 179 18 loan loan NOUN eblip-19563 179 19 , , PUNCT eblip-19563 179 20 were be AUX eblip-19563 179 21 re re VERB eblip-19563 179 22 - - VERB eblip-19563 179 23 organized organize VERB eblip-19563 179 24 around around ADP eblip-19563 179 25 functional functional ADJ eblip-19563 179 26 service service NOUN eblip-19563 179 27 areas area NOUN eblip-19563 179 28 . . PUNCT eblip-19563 180 1 librarians librarian NOUN eblip-19563 180 2 had have VERB eblip-19563 180 3 responsibility responsibility NOUN eblip-19563 180 4 for for ADP eblip-19563 180 5 functional functional ADJ eblip-19563 180 6 areas area NOUN eblip-19563 180 7 but but CCONJ eblip-19563 180 8 were be AUX eblip-19563 180 9 encouraged encourage VERB eblip-19563 180 10 to to PART eblip-19563 180 11 develop develop VERB eblip-19563 180 12 interdisciplinary interdisciplinary ADJ eblip-19563 180 13 partnerships partnership NOUN eblip-19563 180 14 and and CCONJ eblip-19563 180 15 scholarship scholarship NOUN eblip-19563 180 16 . . PUNCT eblip-19563 181 1 the the DET eblip-19563 181 2 associate associate ADJ eblip-19563 181 3 director director NOUN eblip-19563 181 4 for for ADP eblip-19563 181 5 information information NOUN eblip-19563 181 6 commons common NOUN eblip-19563 181 7 position position NOUN eblip-19563 181 8 was be AUX eblip-19563 181 9 created create VERB eblip-19563 181 10 to to PART eblip-19563 181 11 oversee oversee VERB eblip-19563 181 12 all all DET eblip-19563 181 13 public public ADJ eblip-19563 181 14 areas area NOUN eblip-19563 181 15 of of ADP eblip-19563 181 16 the the DET eblip-19563 181 17 library library NOUN eblip-19563 181 18 including include VERB eblip-19563 181 19 the the DET eblip-19563 181 20 web web NOUN eblip-19563 181 21 site site NOUN eblip-19563 181 22 and and CCONJ eblip-19563 181 23 online online ADJ eblip-19563 181 24 and and CCONJ eblip-19563 181 25 print print NOUN eblip-19563 181 26 resources resource NOUN eblip-19563 181 27 . . PUNCT eblip-19563 182 1 an an DET eblip-19563 182 2 information information NOUN eblip-19563 182 3 commons common NOUN eblip-19563 182 4 supervisor supervisor NOUN eblip-19563 182 5 was be AUX eblip-19563 182 6 appointed appoint VERB eblip-19563 182 7 to to PART eblip-19563 182 8 oversee oversee VERB eblip-19563 182 9 all all DET eblip-19563 182 10 clerical clerical ADJ eblip-19563 182 11 and and CCONJ eblip-19563 182 12 student student NOUN eblip-19563 182 13 staff staff NOUN eblip-19563 182 14 . . PUNCT eblip-19563 183 1 all all DET eblip-19563 183 2 clerical clerical ADJ eblip-19563 183 3 staff staff NOUN eblip-19563 183 4 were be AUX eblip-19563 183 5 cross cross ADJ eblip-19563 183 6 - - VERB eblip-19563 183 7 trained train VERB eblip-19563 183 8 in in ADP eblip-19563 183 9 all all DET eblip-19563 183 10 functional functional ADJ eblip-19563 183 11 service service NOUN eblip-19563 183 12 areas area NOUN eblip-19563 183 13 . . PUNCT eblip-19563 183 14     SPACE eblip-19563 184 1 perhaps perhaps ADV eblip-19563 184 2 the the DET eblip-19563 184 3 most most ADV eblip-19563 184 4 visible visible ADJ eblip-19563 184 5 change change NOUN eblip-19563 184 6 , , PUNCT eblip-19563 184 7 and and CCONJ eblip-19563 184 8 the the DET eblip-19563 184 9 most most ADV eblip-19563 184 10 controversial controversial ADJ eblip-19563 184 11 , , PUNCT eblip-19563 184 12 was be AUX eblip-19563 184 13 the the DET eblip-19563 184 14 move move NOUN eblip-19563 184 15 of of ADP eblip-19563 184 16 the the DET eblip-19563 184 17 reference reference NOUN eblip-19563 184 18 desk desk NOUN eblip-19563 184 19 from from ADP eblip-19563 184 20 the the DET eblip-19563 184 21 back back NOUN eblip-19563 184 22 reference reference NOUN eblip-19563 184 23 room room NOUN eblip-19563 184 24 to to ADP eblip-19563 184 25 the the DET eblip-19563 184 26 library library ADJ eblip-19563 184 27 lobby lobby NOUN eblip-19563 184 28 . . PUNCT eblip-19563 185 1 librarians librarian NOUN eblip-19563 185 2 initially initially ADV eblip-19563 185 3 disagreed disagree VERB eblip-19563 185 4 with with ADP eblip-19563 185 5 this this DET eblip-19563 185 6 move move NOUN eblip-19563 185 7 , , PUNCT eblip-19563 185 8 indicating indicate VERB eblip-19563 185 9 the the DET eblip-19563 185 10 potential potential NOUN eblip-19563 185 11 of of ADP eblip-19563 185 12 compromised compromise VERB eblip-19563 185 13 privacy privacy NOUN eblip-19563 185 14 and and CCONJ eblip-19563 185 15 that that SCONJ eblip-19563 185 16 the the DET eblip-19563 185 17 area area NOUN eblip-19563 185 18 was be AUX eblip-19563 185 19 too too ADV eblip-19563 185 20 noisy noisy ADJ eblip-19563 185 21 and and CCONJ eblip-19563 185 22 too too ADV eblip-19563 185 23 visible visible ADJ eblip-19563 185 24 . . PUNCT eblip-19563 186 1 however however ADV eblip-19563 186 2 , , PUNCT eblip-19563 186 3 within within ADP eblip-19563 186 4 a a DET eblip-19563 186 5 week week NOUN eblip-19563 186 6 , , PUNCT eblip-19563 186 7 reference reference NOUN eblip-19563 186 8 desk desk NOUN eblip-19563 186 9 statistics statistic NOUN eblip-19563 186 10 in in ADP eblip-19563 186 11 all all DET eblip-19563 186 12 categories category NOUN eblip-19563 186 13 increased increase VERB eblip-19563 186 14 . . PUNCT eblip-19563 187 1 reference reference NOUN eblip-19563 187 2 librarians librarian NOUN eblip-19563 187 3 were be AUX eblip-19563 187 4 busy busy ADJ eblip-19563 187 5 again again ADV eblip-19563 187 6 and and CCONJ eblip-19563 187 7 librarians librarian NOUN eblip-19563 187 8 ’ ' PUNCT eblip-19563 187 9 concerns concern NOUN eblip-19563 187 10 soon soon ADV eblip-19563 187 11 subsided subside VERB eblip-19563 187 12 . . PUNCT eblip-19563 187 13     SPACE eblip-19563 188 1 managing manage VERB eblip-19563 188 2 expectations expectation NOUN eblip-19563 188 3     SPACE eblip-19563 188 4 with with ADP eblip-19563 188 5 little little ADJ eblip-19563 188 6 additional additional ADJ eblip-19563 188 7 , , PUNCT eblip-19563 188 8 direct direct ADJ eblip-19563 188 9 fiscal fiscal ADJ eblip-19563 188 10 expense expense NOUN eblip-19563 188 11 , , PUNCT eblip-19563 188 12 the the DET eblip-19563 188 13 concept concept NOUN eblip-19563 188 14 of of ADP eblip-19563 188 15 the the DET eblip-19563 188 16 information information NOUN eblip-19563 188 17 commons common NOUN eblip-19563 188 18 seemed seem VERB eblip-19563 188 19 to to PART eblip-19563 188 20 be be AUX eblip-19563 188 21 a a DET eblip-19563 188 22 risk risk NOUN eblip-19563 188 23 worth worth ADJ eblip-19563 188 24 taking take VERB eblip-19563 188 25 . . PUNCT eblip-19563 189 1 this this DET eblip-19563 189 2 implementation implementation NOUN eblip-19563 189 3 , , PUNCT eblip-19563 189 4 in in ADP eblip-19563 189 5 a a DET eblip-19563 189 6 sense sense NOUN eblip-19563 189 7 , , PUNCT eblip-19563 189 8 could could AUX eblip-19563 189 9 even even ADV eblip-19563 189 10 be be AUX eblip-19563 189 11 considered consider VERB eblip-19563 189 12 a a DET eblip-19563 189 13 trial trial NOUN eblip-19563 189 14 phase phase NOUN eblip-19563 189 15 , , PUNCT eblip-19563 189 16 if if SCONJ eblip-19563 189 17 necessary necessary ADJ eblip-19563 189 18 — — PUNCT eblip-19563 189 19 enabling enable VERB eblip-19563 189 20 the the DET eblip-19563 189 21 library library NOUN eblip-19563 189 22 to to PART eblip-19563 189 23 try try VERB eblip-19563 189 24 something something PRON eblip-19563 189 25 new new ADJ eblip-19563 189 26 , , PUNCT eblip-19563 189 27 yet yet ADV eblip-19563 189 28 leaving leave VERB eblip-19563 189 29 open open ADJ eblip-19563 189 30 the the DET eblip-19563 189 31 option option NOUN eblip-19563 189 32 of of ADP eblip-19563 189 33 returning return VERB eblip-19563 189 34 to to ADP eblip-19563 189 35 the the DET eblip-19563 189 36 previous previous ADJ eblip-19563 189 37 structure structure NOUN eblip-19563 189 38 of of ADP eblip-19563 189 39 services service NOUN eblip-19563 189 40 . . PUNCT eblip-19563 190 1 even even ADV eblip-19563 190 2 with with ADP eblip-19563 190 3 some some DET eblip-19563 190 4 resistance resistance NOUN eblip-19563 190 5 and and CCONJ eblip-19563 190 6 dissension dissension NOUN eblip-19563 190 7 , , PUNCT eblip-19563 190 8 expectations expectation NOUN eblip-19563 190 9 remained remain VERB eblip-19563 190 10 cautiously cautiously ADV eblip-19563 190 11 optimistic optimistic ADJ eblip-19563 190 12 . . PUNCT eblip-19563 191 1 however however ADV eblip-19563 191 2 , , PUNCT eblip-19563 191 3 all all PRON eblip-19563 191 4 agreed agree VERB eblip-19563 191 5 that that SCONJ eblip-19563 191 6 increased increase VERB eblip-19563 191 7 visibility visibility NOUN eblip-19563 191 8 and and CCONJ eblip-19563 191 9 aligning align VERB eblip-19563 191 10 with with ADP eblip-19563 191 11 user user NOUN eblip-19563 191 12 expectations expectation NOUN eblip-19563 191 13 was be AUX eblip-19563 191 14 a a DET eblip-19563 191 15 positive positive ADJ eblip-19563 191 16 step step NOUN eblip-19563 191 17 in in ADP eblip-19563 191 18 the the DET eblip-19563 191 19 right right ADJ eblip-19563 191 20 direction direction NOUN eblip-19563 191 21 . . PUNCT eblip-19563 191 22     SPACE eblip-19563 192 1 post post ADJ eblip-19563 192 2 - - ADJ eblip-19563 192 3 implementation implementation ADJ eblip-19563 192 4 evaluation evaluation NOUN eblip-19563 192 5 : : PUNCT eblip-19563 192 6 the the DET eblip-19563 192 7 second second ADJ eblip-19563 192 8 data data NOUN eblip-19563 192 9 collection collection NOUN eblip-19563 192 10 point point NOUN eblip-19563 192 11 ( ( PUNCT eblip-19563 192 12 2006 2006 NUM eblip-19563 192 13 ) ) PUNCT eblip-19563 192 14     SPACE eblip-19563 192 15 the the DET eblip-19563 192 16 year year NOUN eblip-19563 192 17 - - PUNCT eblip-19563 192 18 long long ADJ eblip-19563 192 19 process process NOUN eblip-19563 192 20 of of ADP eblip-19563 192 21 creating create VERB eblip-19563 192 22 an an DET eblip-19563 192 23 information information NOUN eblip-19563 192 24 commons common NOUN eblip-19563 192 25 was be AUX eblip-19563 192 26 well well ADV eblip-19563 192 27 - - PUNCT eblip-19563 192 28 grounded ground VERB eblip-19563 192 29 and and CCONJ eblip-19563 192 30 justified justify VERB eblip-19563 192 31 by by ADP eblip-19563 192 32 the the DET eblip-19563 192 33 disappointing disappointing ADJ eblip-19563 192 34 results result NOUN eblip-19563 192 35 of of ADP eblip-19563 192 36 the the DET eblip-19563 192 37 2003 2003 NUM eblip-19563 192 38 libqual+ libqual+ ADP eblip-19563 192 39 ® ® NOUN eblip-19563 192 40 data datum NOUN eblip-19563 192 41 . . PUNCT eblip-19563 193 1 in in ADP eblip-19563 193 2 2006 2006 NUM eblip-19563 193 3 , , PUNCT eblip-19563 193 4 butler butler PROPN eblip-19563 193 5 library library PROPN eblip-19563 193 6 administered administer VERB eblip-19563 193 7 a a DET eblip-19563 193 8 second second ADJ eblip-19563 193 9 collection collection NOUN eblip-19563 193 10 of of ADP eblip-19563 193 11 libqual+ libqual+ ADP eblip-19563 193 12 ® ® NOUN eblip-19563 193 13 data datum NOUN eblip-19563 193 14 . . PUNCT eblip-19563 194 1 although although SCONJ eblip-19563 194 2 detailed detailed ADJ eblip-19563 194 3 results result NOUN eblip-19563 194 4 will will AUX eblip-19563 194 5 be be AUX eblip-19563 194 6 presented present VERB eblip-19563 194 7 later later ADV eblip-19563 194 8 , , PUNCT eblip-19563 194 9 it it PRON eblip-19563 194 10 is be AUX eblip-19563 194 11 worth worth ADJ eblip-19563 194 12 noting note VERB eblip-19563 194 13 that that SCONJ eblip-19563 194 14 users user NOUN eblip-19563 194 15 ’ ’ PART eblip-19563 194 16 perception perception NOUN eblip-19563 194 17 of of ADP eblip-19563 194 18 overall overall ADJ eblip-19563 194 19 library library NOUN eblip-19563 194 20 service service NOUN eblip-19563 194 21 quality quality NOUN eblip-19563 194 22 changed change VERB eblip-19563 194 23 significantly significantly ADV eblip-19563 194 24 in in ADP eblip-19563 194 25 a a DET eblip-19563 194 26 positive positive ADJ eblip-19563 194 27 direction direction NOUN eblip-19563 194 28 . . PUNCT eblip-19563 195 1 across across ADP eblip-19563 195 2 the the DET eblip-19563 195 3 board board NOUN eblip-19563 195 4 , , PUNCT eblip-19563 195 5 libqual+ libqual+ ADP eblip-19563 195 6 ® ® NOUN eblip-19563 195 7 scores score NOUN eblip-19563 195 8 showed show VERB eblip-19563 195 9 improvement improvement NOUN eblip-19563 195 10 in in ADP eblip-19563 195 11 all all DET eblip-19563 195 12 three three NUM eblip-19563 195 13 service service NOUN eblip-19563 195 14 dimensions dimension NOUN eblip-19563 195 15 . . PUNCT eblip-19563 196 1 these these DET eblip-19563 196 2 results result NOUN eblip-19563 196 3 helped help VERB eblip-19563 196 4 justify justify VERB eblip-19563 196 5 and and CCONJ eblip-19563 196 6 confirm confirm VERB eblip-19563 196 7 the the DET eblip-19563 196 8 direction direction NOUN eblip-19563 196 9 of of ADP eblip-19563 196 10 library library NOUN eblip-19563 196 11 service service NOUN eblip-19563 196 12 reorganization reorganization NOUN eblip-19563 196 13 into into ADP eblip-19563 196 14 the the DET eblip-19563 196 15 information information NOUN eblip-19563 196 16 commons common NOUN eblip-19563 196 17 model model NOUN eblip-19563 196 18 . . PUNCT eblip-19563 196 19     SPACE eblip-19563 197 1 the the DET eblip-19563 197 2 services service NOUN eblip-19563 197 3     SPACE eblip-19563 197 4 almost almost ADV eblip-19563 197 5 immediately immediately ADV eblip-19563 197 6 after after SCONJ eblip-19563 197 7 the the DET eblip-19563 197 8 information information NOUN eblip-19563 197 9 commons common NOUN eblip-19563 197 10 was be AUX eblip-19563 197 11 opened open VERB eblip-19563 197 12 and and CCONJ eblip-19563 197 13 marketed market VERB eblip-19563 197 14 , , PUNCT eblip-19563 197 15 typical typical ADJ eblip-19563 197 16 library library ADJ eblip-19563 197 17 usage usage NOUN eblip-19563 197 18 statistics statistic NOUN eblip-19563 197 19 ( ( PUNCT eblip-19563 197 20 e.g. e.g. ADV eblip-19563 197 21 , , PUNCT eblip-19563 197 22 reference reference NOUN eblip-19563 197 23 desk desk NOUN eblip-19563 197 24 , , PUNCT eblip-19563 197 25 gate gate NOUN eblip-19563 197 26 counts count NOUN eblip-19563 197 27 , , PUNCT eblip-19563 197 28 circulation circulation NOUN eblip-19563 197 29 ) ) PUNCT eblip-19563 197 30 indicated indicate VERB eblip-19563 197 31 the the DET eblip-19563 197 32 library library NOUN eblip-19563 197 33 was be AUX eblip-19563 197 34 becoming become VERB eblip-19563 197 35 busier busy ADJ eblip-19563 197 36 , , PUNCT eblip-19563 197 37 and and CCONJ eblip-19563 197 38 campus campus NOUN eblip-19563 197 39 offices office NOUN eblip-19563 197 40 and and CCONJ eblip-19563 197 41 departments department NOUN eblip-19563 197 42 seemed seem VERB eblip-19563 197 43 to to PART eblip-19563 197 44 realize realize VERB eblip-19563 197 45 that that SCONJ eblip-19563 197 46 conducting conduct VERB eblip-19563 197 47 their their PRON eblip-19563 197 48 business business NOUN eblip-19563 197 49 in in ADP eblip-19563 197 50 the the DET eblip-19563 197 51 library library NOUN eblip-19563 197 52 could could AUX eblip-19563 197 53 be be AUX eblip-19563 197 54 more more ADV eblip-19563 197 55 practical practical ADJ eblip-19563 197 56 , , PUNCT eblip-19563 197 57 more more ADV eblip-19563 197 58 efficient efficient ADJ eblip-19563 197 59 and and CCONJ eblip-19563 197 60 effective effective ADJ eblip-19563 197 61 , , PUNCT eblip-19563 197 62 and and CCONJ eblip-19563 197 63 could could AUX eblip-19563 197 64 reach reach VERB eblip-19563 197 65 more more ADJ eblip-19563 197 66 students student NOUN eblip-19563 197 67 . . PUNCT eblip-19563 198 1 hence hence ADV eblip-19563 198 2 , , PUNCT eblip-19563 198 3 the the DET eblip-19563 198 4 information information NOUN eblip-19563 198 5 commons common NOUN eblip-19563 198 6 became become VERB eblip-19563 198 7 the the DET eblip-19563 198 8 site site NOUN eblip-19563 198 9 for for ADP eblip-19563 198 10 new new ADJ eblip-19563 198 11 services service NOUN eblip-19563 198 12 such such ADJ eblip-19563 198 13 as as ADP eblip-19563 198 14 : : PUNCT eblip-19563 198 15     SPACE eblip-19563 198 16 the the DET eblip-19563 198 17 writing writing NOUN eblip-19563 198 18 help help NOUN eblip-19563 198 19 center center VERB eblip-19563 198 20 academic academic ADJ eblip-19563 198 21 skills skill NOUN eblip-19563 198 22 remote remote ADJ eblip-19563 198 23 location location NOUN eblip-19563 198 24 advisement advisement NOUN eblip-19563 198 25 bengal bengal PROPN eblip-19563 198 26 i i PROPN eblip-19563 198 27 d d PROPN eblip-19563 198 28 card card NOUN eblip-19563 198 29 office office NOUN eblip-19563 198 30 transfer transfer NOUN eblip-19563 198 31 and and CCONJ eblip-19563 198 32 new new ADJ eblip-19563 198 33 student student NOUN eblip-19563 198 34 orientation orientation NOUN eblip-19563 198 35 the the DET eblip-19563 198 36 application application NOUN eblip-19563 198 37 support support NOUN eblip-19563 198 38 and and CCONJ eblip-19563 198 39 training training NOUN eblip-19563 198 40 desk desk NOUN eblip-19563 198 41 ( ( PUNCT eblip-19563 198 42 a a DET eblip-19563 198 43 new new ADJ eblip-19563 198 44 technology technology NOUN eblip-19563 198 45 and and CCONJ eblip-19563 198 46 software software NOUN eblip-19563 198 47 service service NOUN eblip-19563 198 48 which which PRON eblip-19563 198 49 the the DET eblip-19563 198 50 library library NOUN eblip-19563 198 51 itself itself PRON eblip-19563 198 52 decided decide VERB eblip-19563 198 53 to to PART eblip-19563 198 54 oversee oversee VERB eblip-19563 198 55 and and CCONJ eblip-19563 198 56 incorporate incorporate VERB eblip-19563 198 57 into into ADP eblip-19563 198 58 the the DET eblip-19563 198 59 information information NOUN eblip-19563 198 60 commons common NOUN eblip-19563 198 61 ) ) PUNCT eblip-19563 198 62     SPACE eblip-19563 198 63 as as ADP eblip-19563 198 64 a a DET eblip-19563 198 65 direct direct ADJ eblip-19563 198 66 result result NOUN eblip-19563 198 67 of of ADP eblip-19563 198 68 the the DET eblip-19563 198 69 success success NOUN eblip-19563 198 70 of of ADP eblip-19563 198 71 the the DET eblip-19563 198 72 information information NOUN eblip-19563 198 73 commons common NOUN eblip-19563 198 74 , , PUNCT eblip-19563 198 75 the the DET eblip-19563 198 76 library library NOUN eblip-19563 198 77 received receive VERB eblip-19563 198 78 funding funding NOUN eblip-19563 198 79 to to PART eblip-19563 198 80 create create VERB eblip-19563 198 81 and and CCONJ eblip-19563 198 82 staff staff VERB eblip-19563 198 83 this this DET eblip-19563 198 84 area area NOUN eblip-19563 198 85 to to PART eblip-19563 198 86 provide provide VERB eblip-19563 198 87 software software NOUN eblip-19563 198 88 and and CCONJ eblip-19563 198 89 application application NOUN eblip-19563 198 90 support support NOUN eblip-19563 198 91 and and CCONJ eblip-19563 198 92 training training NOUN eblip-19563 198 93 for for ADP eblip-19563 198 94 students student NOUN eblip-19563 198 95 , , PUNCT eblip-19563 198 96 faculty faculty NOUN eblip-19563 198 97 , , PUNCT eblip-19563 198 98 and and CCONJ eblip-19563 198 99 campus campus NOUN eblip-19563 198 100 staff staff NOUN eblip-19563 198 101 . . PUNCT eblip-19563 199 1 this this PRON eblip-19563 199 2 is be AUX eblip-19563 199 3 the the DET eblip-19563 199 4 only only ADJ eblip-19563 199 5 area area NOUN eblip-19563 199 6 on on ADP eblip-19563 199 7 campus campus NOUN eblip-19563 199 8 that that PRON eblip-19563 199 9 provides provide VERB eblip-19563 199 10 this this DET eblip-19563 199 11 much much ADV eblip-19563 199 12 - - PUNCT eblip-19563 199 13 needed need VERB eblip-19563 199 14 service service NOUN eblip-19563 199 15 , , PUNCT eblip-19563 199 16 its its PRON eblip-19563 199 17 value value NOUN eblip-19563 199 18 indicated indicate VERB eblip-19563 199 19 by by ADP eblip-19563 199 20 the the DET eblip-19563 199 21 over over ADP eblip-19563 199 22 16,500 16,500 NUM eblip-19563 199 23 questions question NOUN eblip-19563 199 24 that that PRON eblip-19563 199 25 were be AUX eblip-19563 199 26 answered answer VERB eblip-19563 199 27 by by ADP eblip-19563 199 28 this this DET eblip-19563 199 29 area area NOUN eblip-19563 199 30 in in ADP eblip-19563 199 31 2009 2009 NUM eblip-19563 199 32 . . PUNCT eblip-19563 199 33     SPACE eblip-19563 200 1 equipment equipment NOUN eblip-19563 200 2 loan loan NOUN eblip-19563 200 3     SPACE eblip-19563 200 4 students student NOUN eblip-19563 200 5 need need VERB eblip-19563 200 6 to to PART eblip-19563 200 7 borrow borrow VERB eblip-19563 200 8 equipment equipment NOUN eblip-19563 200 9 for for ADP eblip-19563 200 10 use use NOUN eblip-19563 200 11 in in ADP eblip-19563 200 12 their their PRON eblip-19563 200 13 coursework coursework NOUN eblip-19563 200 14 . . PUNCT eblip-19563 201 1 previous previous ADJ eblip-19563 201 2 to to ADP eblip-19563 201 3 the the DET eblip-19563 201 4 library library NOUN eblip-19563 201 5 taking take VERB eblip-19563 201 6 on on ADP eblip-19563 201 7 this this DET eblip-19563 201 8 service service NOUN eblip-19563 201 9 , , PUNCT eblip-19563 201 10 equipment equipment NOUN eblip-19563 201 11 loan loan NOUN eblip-19563 201 12 was be AUX eblip-19563 201 13 located locate VERB eblip-19563 201 14 in in ADP eblip-19563 201 15 a a DET eblip-19563 201 16 secluded secluded ADJ eblip-19563 201 17 office office NOUN eblip-19563 201 18 , , PUNCT eblip-19563 201 19 which which PRON eblip-19563 201 20 provided provide VERB eblip-19563 201 21 limited limited ADJ eblip-19563 201 22 hours hour NOUN eblip-19563 201 23 of of ADP eblip-19563 201 24 service service NOUN eblip-19563 201 25 . . PUNCT eblip-19563 202 1 the the DET eblip-19563 202 2 library library NOUN eblip-19563 202 3 identified identify VERB eblip-19563 202 4 space space NOUN eblip-19563 202 5 adjacent adjacent ADJ eblip-19563 202 6 to to ADP eblip-19563 202 7 the the DET eblip-19563 202 8 application application NOUN eblip-19563 202 9 support support NOUN eblip-19563 202 10 and and CCONJ eblip-19563 202 11 training training NOUN eblip-19563 202 12 desk desk NOUN eblip-19563 202 13 , , PUNCT eblip-19563 202 14 purchased purchase VERB eblip-19563 202 15 new new ADJ eblip-19563 202 16 equipment equipment NOUN eblip-19563 202 17 , , PUNCT eblip-19563 202 18 created create VERB eblip-19563 202 19 a a DET eblip-19563 202 20 web web NOUN eblip-19563 202 21 site site NOUN eblip-19563 202 22 to to PART eblip-19563 202 23 reserve reserve VERB eblip-19563 202 24 and and CCONJ eblip-19563 202 25 track track VERB eblip-19563 202 26 this this DET eblip-19563 202 27 equipment equipment NOUN eblip-19563 202 28 , , PUNCT eblip-19563 202 29 created create VERB eblip-19563 202 30 video video NOUN eblip-19563 202 31 tutorials tutorial NOUN eblip-19563 202 32 for for ADP eblip-19563 202 33 proper proper ADJ eblip-19563 202 34 use use NOUN eblip-19563 202 35 of of ADP eblip-19563 202 36 this this DET eblip-19563 202 37 equipment equipment NOUN eblip-19563 202 38 , , PUNCT eblip-19563 202 39 and and CCONJ eblip-19563 202 40 as as ADP eblip-19563 202 41 a a DET eblip-19563 202 42 result result NOUN eblip-19563 202 43 logged log VERB eblip-19563 202 44 over over ADP eblip-19563 202 45 3,000 3,000 NUM eblip-19563 202 46 loans loan NOUN eblip-19563 202 47 that that DET eblip-19563 202 48 year year NOUN eblip-19563 202 49 . . PUNCT eblip-19563 202 50     SPACE eblip-19563 203 1 the the DET eblip-19563 203 2 bengal bengal PROPN eblip-19563 203 3 i i PROPN eblip-19563 203 4 d d PROPN eblip-19563 203 5 card card NOUN eblip-19563 203 6 office office NOUN eblip-19563 203 7     SPACE eblip-19563 203 8 along along ADP eblip-19563 203 9 with with ADP eblip-19563 203 10 agreeing agree VERB eblip-19563 203 11 to to PART eblip-19563 203 12 print print VERB eblip-19563 203 13 i i PROPN eblip-19563 203 14 d d PROPN eblip-19563 203 15 cards card NOUN eblip-19563 203 16 and and CCONJ eblip-19563 203 17 bus bus NOUN eblip-19563 203 18 passes pass VERB eblip-19563 203 19 for for ADP eblip-19563 203 20 all all DET eblip-19563 203 21 faculty faculty NOUN eblip-19563 203 22 , , PUNCT eblip-19563 203 23 staff staff NOUN eblip-19563 203 24 , , PUNCT eblip-19563 203 25 and and CCONJ eblip-19563 203 26 students student NOUN eblip-19563 203 27 , , PUNCT eblip-19563 203 28 the the DET eblip-19563 203 29 library library NOUN eblip-19563 203 30 has have AUX eblip-19563 203 31 become become VERB eblip-19563 203 32 the the DET eblip-19563 203 33 site site NOUN eblip-19563 203 34 for for ADP eblip-19563 203 35 the the DET eblip-19563 203 36 administration administration NOUN eblip-19563 203 37 of of ADP eblip-19563 203 38 all all DET eblip-19563 203 39 i i PROPN eblip-19563 203 40 d d PROPN eblip-19563 203 41 card card NOUN eblip-19563 203 42 functions function NOUN eblip-19563 203 43 , , PUNCT eblip-19563 203 44 including include VERB eblip-19563 203 45 dining dining NOUN eblip-19563 203 46 , , PUNCT eblip-19563 203 47 vending vending NOUN eblip-19563 203 48 , , PUNCT eblip-19563 203 49 and and CCONJ eblip-19563 203 50 printing print VERB eblip-19563 203 51 . . PUNCT eblip-19563 203 52         SPACE eblip-19563 203 53 professional professional ADJ eblip-19563 203 54 development development NOUN eblip-19563 203 55 center center NOUN eblip-19563 203 56     SPACE eblip-19563 203 57 this this DET eblip-19563 203 58 new new ADJ eblip-19563 203 59 space space NOUN eblip-19563 203 60 opened open VERB eblip-19563 203 61 in in ADP eblip-19563 203 62 september september PROPN eblip-19563 203 63 2010 2010 NUM eblip-19563 203 64 and and CCONJ eblip-19563 203 65 is be AUX eblip-19563 203 66 the the DET eblip-19563 203 67 site site NOUN eblip-19563 203 68 for for ADP eblip-19563 203 69 faculty faculty NOUN eblip-19563 203 70 and and CCONJ eblip-19563 203 71 professional professional ADJ eblip-19563 203 72 staff staff NOUN eblip-19563 203 73 development development NOUN eblip-19563 203 74 programming programming NOUN eblip-19563 203 75 and and CCONJ eblip-19563 203 76 training training NOUN eblip-19563 203 77 . . PUNCT eblip-19563 204 1 requests request NOUN eblip-19563 204 2 for for ADP eblip-19563 204 3 space space NOUN eblip-19563 204 4 in in ADP eblip-19563 204 5 the the DET eblip-19563 204 6 library library NOUN eblip-19563 204 7 continue continue VERB eblip-19563 204 8 to to PART eblip-19563 204 9 be be AUX eblip-19563 204 10 made make VERB eblip-19563 204 11 , , PUNCT eblip-19563 204 12 again again ADV eblip-19563 204 13 indicative indicative ADJ eblip-19563 204 14 of of ADP eblip-19563 204 15 the the DET eblip-19563 204 16 excellent excellent ADJ eblip-19563 204 17 reputation reputation NOUN eblip-19563 204 18 of of ADP eblip-19563 204 19 the the DET eblip-19563 204 20 information information NOUN eblip-19563 204 21 commons common NOUN eblip-19563 204 22 . . PUNCT eblip-19563 204 23         SPACE eblip-19563 205 1 studyquad studyquad ADJ eblip-19563 205 2 and and CCONJ eblip-19563 205 3 quietquad quietquad PROPN eblip-19563 205 4     SPACE eblip-19563 205 5 these these DET eblip-19563 205 6 areas area NOUN eblip-19563 205 7 were be AUX eblip-19563 205 8 constructed construct VERB eblip-19563 205 9 in in ADP eblip-19563 205 10 the the DET eblip-19563 205 11 library library NOUN eblip-19563 205 12 specifically specifically ADV eblip-19563 205 13 because because SCONJ eblip-19563 205 14 of of ADP eblip-19563 205 15 student student NOUN eblip-19563 205 16 requests request NOUN eblip-19563 205 17 for for ADP eblip-19563 205 18 late late ADJ eblip-19563 205 19 night night NOUN eblip-19563 205 20 collaborative collaborative ADJ eblip-19563 205 21 and and CCONJ eblip-19563 205 22 quiet quiet ADJ eblip-19563 205 23 study study NOUN eblip-19563 205 24 spaces space NOUN eblip-19563 205 25 . . PUNCT eblip-19563 206 1 these these DET eblip-19563 206 2 areas area NOUN eblip-19563 206 3 are be AUX eblip-19563 206 4 open open ADJ eblip-19563 206 5 24/7 24/7 PROPN eblip-19563 206 6 during during ADP eblip-19563 206 7 regular regular ADJ eblip-19563 206 8 semesters semester NOUN eblip-19563 206 9 and and CCONJ eblip-19563 206 10 are be AUX eblip-19563 206 11 extremely extremely ADV eblip-19563 206 12 popular popular ADJ eblip-19563 206 13 for for ADP eblip-19563 206 14 those those DET eblip-19563 206 15 students student NOUN eblip-19563 206 16 who who PRON eblip-19563 206 17 have have VERB eblip-19563 206 18 jobs job NOUN eblip-19563 206 19 or or CCONJ eblip-19563 206 20 can can AUX eblip-19563 206 21 not not PART eblip-19563 206 22 study study VERB eblip-19563 206 23 in in ADP eblip-19563 206 24 the the DET eblip-19563 206 25 dorms dorm NOUN eblip-19563 206 26 . . PUNCT eblip-19563 206 27     SPACE eblip-19563 207 1 methodology methodology NOUN eblip-19563 207 2     SPACE eblip-19563 207 3 this this DET eblip-19563 207 4 non non ADJ eblip-19563 207 5 - - ADJ eblip-19563 207 6 experimental experimental ADJ eblip-19563 207 7 , , PUNCT eblip-19563 207 8 practice practice NOUN eblip-19563 207 9 - - PUNCT eblip-19563 207 10 oriented orient VERB eblip-19563 207 11 research research NOUN eblip-19563 207 12 study study NOUN eblip-19563 207 13 utilized utilize VERB eblip-19563 207 14 the the DET eblip-19563 207 15 well well ADV eblip-19563 207 16 - - PUNCT eblip-19563 207 17 established establish VERB eblip-19563 207 18 libqual+ libqual+ ADP eblip-19563 207 19 ® ® NOUN eblip-19563 207 20 survey survey NOUN eblip-19563 207 21 instrument instrument NOUN eblip-19563 207 22 as as ADP eblip-19563 207 23 the the DET eblip-19563 207 24 primary primary ADJ eblip-19563 207 25 means mean NOUN eblip-19563 207 26 of of ADP eblip-19563 207 27 collecting collect VERB eblip-19563 207 28 baseline baseline NOUN eblip-19563 207 29 data datum NOUN eblip-19563 207 30 in in ADP eblip-19563 207 31 2003 2003 NUM eblip-19563 207 32 and and CCONJ eblip-19563 207 33 for for ADP eblip-19563 207 34 two two NUM eblip-19563 207 35 subsequent subsequent ADJ eblip-19563 207 36 tri tri ADJ eblip-19563 207 37 - - ADJ eblip-19563 207 38 annual annual ADJ eblip-19563 207 39 data datum NOUN eblip-19563 207 40 collections collection NOUN eblip-19563 207 41 ( ( PUNCT eblip-19563 207 42 2006 2006 NUM eblip-19563 207 43 & & CCONJ eblip-19563 207 44 2009 2009 NUM eblip-19563 207 45 ) ) PUNCT eblip-19563 207 46 . . PUNCT eblip-19563 208 1 after after SCONJ eblip-19563 208 2 the the DET eblip-19563 208 3 three three NUM eblip-19563 208 4 - - PUNCT eblip-19563 208 5 year year NOUN eblip-19563 208 6 initiative initiative NOUN eblip-19563 208 7 to to PART eblip-19563 208 8 develop develop VERB eblip-19563 208 9 the the DET eblip-19563 208 10 information information NOUN eblip-19563 208 11 commons common NOUN eblip-19563 208 12 , , PUNCT eblip-19563 208 13 the the DET eblip-19563 208 14 2006 2006 NUM eblip-19563 208 15 data datum NOUN eblip-19563 208 16 collection collection NOUN eblip-19563 208 17 , , PUNCT eblip-19563 208 18 hypothetically hypothetically ADV eblip-19563 208 19 , , PUNCT eblip-19563 208 20 would would AUX eblip-19563 208 21 highlight highlight VERB eblip-19563 208 22 positive positive ADJ eblip-19563 208 23 changes change NOUN eblip-19563 208 24 in in ADP eblip-19563 208 25 users user NOUN eblip-19563 208 26 ’ ’ PART eblip-19563 208 27 perceptions perception NOUN eblip-19563 208 28 of of ADP eblip-19563 208 29 overall overall ADJ eblip-19563 208 30 service service NOUN eblip-19563 208 31 quality quality NOUN eblip-19563 208 32 as as SCONJ eblip-19563 208 33 measured measure VERB eblip-19563 208 34 by by ADP eblip-19563 208 35 the the DET eblip-19563 208 36 libqual+ libqual+ NOUN eblip-19563 208 37 ® ® NOUN eblip-19563 208 38     SPACE eblip-19563 208 39 instrument instrument NOUN eblip-19563 208 40 . . PUNCT eblip-19563 209 1 finally finally ADV eblip-19563 209 2 , , PUNCT eblip-19563 209 3 the the DET eblip-19563 209 4 2009 2009 NUM eblip-19563 209 5 data datum NOUN eblip-19563 209 6 collection collection NOUN eblip-19563 209 7 would would AUX eblip-19563 209 8 indicate indicate VERB eblip-19563 209 9 whether whether SCONJ eblip-19563 209 10 or or CCONJ eblip-19563 209 11 not not PART eblip-19563 209 12 users user NOUN eblip-19563 209 13 ’ ' PUNCT eblip-19563 209 14 satisfaction satisfaction NOUN eblip-19563 209 15 with with ADP eblip-19563 209 16 the the DET eblip-19563 209 17 development development NOUN eblip-19563 209 18 of of ADP eblip-19563 209 19 the the DET eblip-19563 209 20 information information NOUN eblip-19563 209 21 commons common NOUN eblip-19563 209 22 could could AUX eblip-19563 209 23 be be AUX eblip-19563 209 24 sustained sustain VERB eblip-19563 209 25 or or CCONJ eblip-19563 209 26 if if SCONJ eblip-19563 209 27 it it PRON eblip-19563 209 28 simply simply ADV eblip-19563 209 29 was be AUX eblip-19563 209 30 the the DET eblip-19563 209 31 result result NOUN eblip-19563 209 32 of of ADP eblip-19563 209 33 a a DET eblip-19563 209 34 dramatic dramatic ADJ eblip-19563 209 35 short short ADJ eblip-19563 209 36 - - PUNCT eblip-19563 209 37 term term NOUN eblip-19563 209 38 effect effect NOUN eblip-19563 209 39 . . PUNCT eblip-19563 209 40     SPACE eblip-19563 210 1 although although SCONJ eblip-19563 210 2 libqual+ libqual+ NOUN eblip-19563 210 3 ® ® NOUN eblip-19563 210 4 provides provide VERB eblip-19563 210 5 numerous numerous ADJ eblip-19563 210 6 demographic demographic ADJ eblip-19563 210 7 variables variable NOUN eblip-19563 210 8 worthy worthy ADJ eblip-19563 210 9 of of ADP eblip-19563 210 10 additional additional ADJ eblip-19563 210 11 study study NOUN eblip-19563 210 12 , , PUNCT eblip-19563 210 13 additional additional ADJ eblip-19563 210 14 analyses analysis NOUN eblip-19563 210 15 were be AUX eblip-19563 210 16 narrowed narrow VERB eblip-19563 210 17 solely solely ADV eblip-19563 210 18 to to ADP eblip-19563 210 19 differences difference NOUN eblip-19563 210 20 between between ADP eblip-19563 210 21 undergraduate undergraduate NOUN eblip-19563 210 22 and and CCONJ eblip-19563 210 23 graduate graduate NOUN eblip-19563 210 24 students student NOUN eblip-19563 210 25 . . PUNCT eblip-19563 211 1 examination examination NOUN eblip-19563 211 2 of of ADP eblip-19563 211 3 these these DET eblip-19563 211 4 differences difference NOUN eblip-19563 211 5 happened happen VERB eblip-19563 211 6 quite quite ADV eblip-19563 211 7 serendipitously serendipitously ADV eblip-19563 211 8 , , PUNCT eblip-19563 211 9 mostly mostly ADV eblip-19563 211 10 due due ADP eblip-19563 211 11 to to ADP eblip-19563 211 12 one one NUM eblip-19563 211 13 of of ADP eblip-19563 211 14 the the DET eblip-19563 211 15 researcher researcher NOUN eblip-19563 211 16 ’s ’s PART eblip-19563 211 17 statistical statistical ADJ eblip-19563 211 18 background background NOUN eblip-19563 211 19 . . PUNCT eblip-19563 212 1 such such ADJ eblip-19563 212 2 “ " PUNCT eblip-19563 212 3 data data NOUN eblip-19563 212 4 mining mining NOUN eblip-19563 212 5 ” " PUNCT eblip-19563 212 6 techniques technique NOUN eblip-19563 212 7 typically typically ADV eblip-19563 212 8 are be AUX eblip-19563 212 9 frowned frown VERB eblip-19563 212 10 upon upon SCONJ eblip-19563 212 11 in in ADP eblip-19563 212 12 the the DET eblip-19563 212 13 scholarly scholarly ADJ eblip-19563 212 14 community community NOUN eblip-19563 212 15 as as SCONJ eblip-19563 212 16 most most ADJ eblip-19563 212 17 sound sound ADJ eblip-19563 212 18 research research NOUN eblip-19563 212 19 is be AUX eblip-19563 212 20 perceived perceive VERB eblip-19563 212 21 as as ADP eblip-19563 212 22 deriving derive VERB eblip-19563 212 23 from from ADP eblip-19563 212 24 theories theory NOUN eblip-19563 212 25 or or CCONJ eblip-19563 212 26 models model NOUN eblip-19563 212 27 and and CCONJ eblip-19563 212 28 the the DET eblip-19563 212 29 development development NOUN eblip-19563 212 30 of of ADP eblip-19563 212 31 research research NOUN eblip-19563 212 32 questions question NOUN eblip-19563 212 33 hypotheses hypothesis NOUN eblip-19563 212 34 before before ADP eblip-19563 212 35 data data NOUN eblip-19563 212 36 collection collection NOUN eblip-19563 212 37 and and CCONJ eblip-19563 212 38 analysis analysis NOUN eblip-19563 212 39 ( ( PUNCT eblip-19563 212 40 i.e. i.e. X eblip-19563 212 41 , , PUNCT eblip-19563 212 42 experimental experimental ADJ eblip-19563 212 43 research research NOUN eblip-19563 212 44 ) ) PUNCT eblip-19563 212 45 . . PUNCT eblip-19563 213 1 however however ADV eblip-19563 213 2 , , PUNCT eblip-19563 213 3 for for ADP eblip-19563 213 4 the the DET eblip-19563 213 5 purposes purpose NOUN eblip-19563 213 6 of of ADP eblip-19563 213 7 practice practice NOUN eblip-19563 213 8 - - PUNCT eblip-19563 213 9 oriented orient VERB eblip-19563 213 10 library library NOUN eblip-19563 213 11 service service NOUN eblip-19563 213 12 evaluation evaluation NOUN eblip-19563 213 13 , , PUNCT eblip-19563 213 14 examination examination NOUN eblip-19563 213 15 of of ADP eblip-19563 213 16 data datum NOUN eblip-19563 213 17 from from ADP eblip-19563 213 18 a a DET eblip-19563 213 19 multitude multitude NOUN eblip-19563 213 20 of of ADP eblip-19563 213 21 facets facet NOUN eblip-19563 213 22 , , PUNCT eblip-19563 213 23 dimensions dimension NOUN eblip-19563 213 24 , , PUNCT eblip-19563 213 25 and and CCONJ eblip-19563 213 26 variables variable NOUN eblip-19563 213 27 truly truly ADV eblip-19563 213 28 gives give VERB eblip-19563 213 29 practitioners practitioner NOUN eblip-19563 213 30 a a DET eblip-19563 213 31 greater great ADJ eblip-19563 213 32 understanding understanding NOUN eblip-19563 213 33 of of ADP eblip-19563 213 34 their their PRON eblip-19563 213 35 users user NOUN eblip-19563 213 36 ’ ' PUNCT eblip-19563 213 37 needs need NOUN eblip-19563 213 38 . . PUNCT eblip-19563 214 1 ultimately ultimately ADV eblip-19563 214 2 , , PUNCT eblip-19563 214 3 greater great ADJ eblip-19563 214 4 insight insight NOUN eblip-19563 214 5 into into ADP eblip-19563 214 6 user user NOUN eblip-19563 214 7 needs need NOUN eblip-19563 214 8 could could AUX eblip-19563 214 9 equate equate VERB eblip-19563 214 10 to to PART eblip-19563 214 11 better well ADJ eblip-19563 214 12 provision provision NOUN eblip-19563 214 13 of of ADP eblip-19563 214 14 library library NOUN eblip-19563 214 15 services service NOUN eblip-19563 214 16 . . PUNCT eblip-19563 215 1 thus thus ADV eblip-19563 215 2 , , PUNCT eblip-19563 215 3 this this DET eblip-19563 215 4 data datum NOUN eblip-19563 215 5 , , PUNCT eblip-19563 215 6 despite despite SCONJ eblip-19563 215 7 being be AUX eblip-19563 215 8 discovered discover VERB eblip-19563 215 9 through through ADP eblip-19563 215 10 happenstance happenstance NOUN eblip-19563 215 11 , , PUNCT eblip-19563 215 12 will will AUX eblip-19563 215 13 be be AUX eblip-19563 215 14 presented present VERB eblip-19563 215 15 , , PUNCT eblip-19563 215 16 too too ADV eblip-19563 215 17 . . PUNCT eblip-19563 215 18     SPACE eblip-19563 216 1 participants participant NOUN eblip-19563 216 2 beginning begin VERB eblip-19563 216 3 in in ADP eblip-19563 216 4 2003 2003 NUM eblip-19563 216 5 , , PUNCT eblip-19563 216 6 butler butler NOUN eblip-19563 216 7 library library NOUN eblip-19563 216 8 utilized utilize VERB eblip-19563 216 9 a a DET eblip-19563 216 10 cross cross ADJ eblip-19563 216 11 - - ADJ eblip-19563 216 12 sectional sectional ADJ eblip-19563 216 13 sampling sampling NOUN eblip-19563 216 14 plan plan NOUN eblip-19563 216 15 to to PART eblip-19563 216 16 collect collect VERB eblip-19563 216 17 libqual+ libqual+ ADP eblip-19563 216 18 ® ® NOUN eblip-19563 216 19 survey survey NOUN eblip-19563 216 20 data datum NOUN eblip-19563 216 21 from from ADP eblip-19563 216 22 its its PRON eblip-19563 216 23 constituents constituent NOUN eblip-19563 216 24 in in ADP eblip-19563 216 25 three three NUM eblip-19563 216 26 - - PUNCT eblip-19563 216 27 year year NOUN eblip-19563 216 28 intervals interval NOUN eblip-19563 216 29 , , PUNCT eblip-19563 216 30 the the DET eblip-19563 216 31 most most ADV eblip-19563 216 32 recent recent ADJ eblip-19563 216 33 in in ADP eblip-19563 216 34 2009 2009 NUM eblip-19563 216 35 . . PUNCT eblip-19563 217 1 recruitment recruitment NOUN eblip-19563 217 2 of of ADP eblip-19563 217 3 volunteers volunteer NOUN eblip-19563 217 4 occurred occur VERB eblip-19563 217 5 through through ADP eblip-19563 217 6 three three NUM eblip-19563 217 7 primary primary ADJ eblip-19563 217 8 channels channel NOUN eblip-19563 217 9 : : PUNCT eblip-19563 217 10 direct direct ADJ eblip-19563 217 11 outreach outreach NOUN eblip-19563 217 12 ( ( PUNCT eblip-19563 217 13 reference reference NOUN eblip-19563 217 14 desk desk NOUN eblip-19563 217 15 interactions interaction NOUN eblip-19563 217 16 , , PUNCT eblip-19563 217 17 classrooms classroom NOUN eblip-19563 217 18 , , PUNCT eblip-19563 217 19 student student NOUN eblip-19563 217 20 & & CCONJ eblip-19563 217 21 faculty faculty NOUN eblip-19563 217 22 contacts contact NOUN eblip-19563 217 23 ) ) PUNCT eblip-19563 217 24 , , PUNCT eblip-19563 217 25 marketing marketing NOUN eblip-19563 217 26 ( ( PUNCT eblip-19563 217 27 campus campus NOUN eblip-19563 217 28 newspapers newspaper NOUN eblip-19563 217 29 , , PUNCT eblip-19563 217 30 announcements announcement NOUN eblip-19563 217 31 on on ADP eblip-19563 217 32 the the DET eblip-19563 217 33 web web NOUN eblip-19563 217 34 site site NOUN eblip-19563 217 35 , , PUNCT eblip-19563 217 36 bookmarks bookmark NOUN eblip-19563 217 37 , , PUNCT eblip-19563 217 38 departmental departmental ADJ eblip-19563 217 39 and and CCONJ eblip-19563 217 40 campus campus NOUN eblip-19563 217 41 emails email NOUN eblip-19563 217 42 ) ) PUNCT eblip-19563 217 43 , , PUNCT eblip-19563 217 44 and and CCONJ eblip-19563 217 45 incentives incentive NOUN eblip-19563 217 46 ( ( PUNCT eblip-19563 217 47 the the DET eblip-19563 217 48 chance chance NOUN eblip-19563 217 49 to to PART eblip-19563 217 50 win win VERB eblip-19563 217 51 an an DET eblip-19563 217 52 ipod ipod NOUN eblip-19563 217 53 ) ) PUNCT eblip-19563 217 54 . . PUNCT eblip-19563 218 1 volunteers volunteer NOUN eblip-19563 218 2 were be AUX eblip-19563 218 3 asked ask VERB eblip-19563 218 4 to to PART eblip-19563 218 5 visit visit VERB eblip-19563 218 6 the the DET eblip-19563 218 7 library library NOUN eblip-19563 218 8 ’s ’s PART eblip-19563 218 9 libqual+ libqual+ ADP eblip-19563 218 10 ® ® NOUN eblip-19563 218 11 survey survey NOUN eblip-19563 218 12 page page NOUN eblip-19563 218 13 to to PART eblip-19563 218 14 complete complete VERB eblip-19563 218 15 the the DET eblip-19563 218 16 survey survey NOUN eblip-19563 218 17 . . PUNCT eblip-19563 219 1 only only ADV eblip-19563 219 2 fully fully ADV eblip-19563 219 3 completed complete VERB eblip-19563 219 4 surveys survey NOUN eblip-19563 219 5 were be AUX eblip-19563 219 6 used use VERB eblip-19563 219 7 for for ADP eblip-19563 219 8 data datum NOUN eblip-19563 219 9 analysis analysis NOUN eblip-19563 219 10 ; ; PUNCT eblip-19563 219 11 imputation imputation NOUN eblip-19563 219 12 of of ADP eblip-19563 219 13 missing miss VERB eblip-19563 219 14 data datum NOUN eblip-19563 219 15 was be AUX eblip-19563 219 16 not not PART eblip-19563 219 17 utilized utilize VERB eblip-19563 219 18 . . PUNCT eblip-19563 220 1 with with ADP eblip-19563 220 2 the the DET eblip-19563 220 3 exception exception NOUN eblip-19563 220 4 of of ADP eblip-19563 220 5 undergraduate undergraduate NOUN eblip-19563 220 6 and and CCONJ eblip-19563 220 7 graduate graduate NOUN eblip-19563 220 8 student student NOUN eblip-19563 220 9 status status NOUN eblip-19563 220 10 , , PUNCT eblip-19563 220 11 most most ADJ eblip-19563 220 12 sampling sample VERB eblip-19563 220 13 demographic demographic ADJ eblip-19563 220 14 variables variable NOUN eblip-19563 220 15 were be AUX eblip-19563 220 16 not not PART eblip-19563 220 17 as as ADV eblip-19563 220 18 crucial crucial ADJ eblip-19563 220 19 for for ADP eblip-19563 220 20 the the DET eblip-19563 220 21 purposes purpose NOUN eblip-19563 220 22 of of ADP eblip-19563 220 23 these these DET eblip-19563 220 24 evaluations evaluation NOUN eblip-19563 220 25 . . PUNCT eblip-19563 221 1 thus thus ADV eblip-19563 221 2 , , PUNCT eblip-19563 221 3 they they PRON eblip-19563 221 4 will will AUX eblip-19563 221 5 not not PART eblip-19563 221 6 be be AUX eblip-19563 221 7 reported report VERB eblip-19563 221 8 in in ADP eblip-19563 221 9 this this DET eblip-19563 221 10 paper paper NOUN eblip-19563 221 11 . . PUNCT eblip-19563 222 1 however however ADV eblip-19563 222 2 , , PUNCT eblip-19563 222 3 table table NOUN eblip-19563 222 4 1 1 NUM eblip-19563 222 5 illustrates illustrate VERB eblip-19563 222 6 frequencies frequency NOUN eblip-19563 222 7 of of ADP eblip-19563 222 8 undergraduate undergraduate NOUN eblip-19563 222 9 and and CCONJ eblip-19563 222 10 graduate graduate NOUN eblip-19563 222 11 student student NOUN eblip-19563 222 12 participation participation NOUN eblip-19563 222 13 based base VERB eblip-19563 222 14 on on ADP eblip-19563 222 15 year year NOUN eblip-19563 222 16 ; ; PUNCT eblip-19563 222 17 this this DET eblip-19563 222 18 demographic demographic ADJ eblip-19563 222 19 variable variable NOUN eblip-19563 222 20 was be AUX eblip-19563 222 21 found find VERB eblip-19563 222 22 to to PART eblip-19563 222 23 be be AUX eblip-19563 222 24 important important ADJ eblip-19563 222 25 in in ADP eblip-19563 222 26 some some DET eblip-19563 222 27 analyses analysis NOUN eblip-19563 222 28 . . PUNCT eblip-19563 222 29     SPACE eblip-19563 223 1 formal formal ADJ eblip-19563 223 2 analyses analysis NOUN eblip-19563 223 3 of of ADP eblip-19563 223 4 other other ADJ eblip-19563 223 5 demographic demographic ADJ eblip-19563 223 6 differences difference NOUN eblip-19563 223 7 for for ADP eblip-19563 223 8 each each DET eblip-19563 223 9 tri tri ADJ eblip-19563 223 10 - - ADJ eblip-19563 223 11 annual annual ADJ eblip-19563 223 12 data datum NOUN eblip-19563 223 13 collection collection NOUN eblip-19563 223 14 point point NOUN eblip-19563 223 15 were be AUX eblip-19563 223 16 never never ADV eblip-19563 223 17 calculated calculate VERB eblip-19563 223 18 , , PUNCT eblip-19563 223 19 but but CCONJ eblip-19563 223 20 demographics demographic NOUN eblip-19563 223 21 in in ADP eblip-19563 223 22 libqual+ libqual+ ADP eblip-19563 223 23 ® ® NOUN eblip-19563 223 24 reports report NOUN eblip-19563 223 25 were be AUX eblip-19563 223 26 reviewed review VERB eblip-19563 223 27 and and CCONJ eblip-19563 223 28 , , PUNCT eblip-19563 223 29 roughly roughly ADV eblip-19563 223 30 estimating estimate VERB eblip-19563 223 31 , , PUNCT eblip-19563 223 32 showed show VERB eblip-19563 223 33 no no DET eblip-19563 223 34 substantive substantive ADJ eblip-19563 223 35 differences difference NOUN eblip-19563 223 36 from from ADP eblip-19563 223 37 the the DET eblip-19563 223 38 overall overall ADJ eblip-19563 223 39 buffalo buffalo PROPN eblip-19563 223 40 state state PROPN eblip-19563 223 41 college college NOUN eblip-19563 223 42 population population NOUN eblip-19563 223 43 . . PUNCT eblip-19563 223 44     SPACE eblip-19563 224 1 all all DET eblip-19563 224 2 participants participant NOUN eblip-19563 224 3 were be AUX eblip-19563 224 4 from from ADP eblip-19563 224 5 various various ADJ eblip-19563 224 6 user user NOUN eblip-19563 224 7 groups group NOUN eblip-19563 224 8 of of ADP eblip-19563 224 9 buffalo buffalo PROPN eblip-19563 224 10 state state PROPN eblip-19563 224 11 college college PROPN eblip-19563 224 12 : : PUNCT eblip-19563 224 13 students student NOUN eblip-19563 224 14 , , PUNCT eblip-19563 224 15 faculty faculty NOUN eblip-19563 224 16 and and CCONJ eblip-19563 224 17 staff staff NOUN eblip-19563 224 18 . . PUNCT eblip-19563 225 1 library library ADJ eblip-19563 225 2 staff staff NOUN eblip-19563 225 3 members member NOUN eblip-19563 225 4 were be AUX eblip-19563 225 5 excluded exclude VERB eblip-19563 225 6 from from ADP eblip-19563 225 7 all all DET eblip-19563 225 8 analyses analysis NOUN eblip-19563 225 9 due due ADP eblip-19563 225 10 to to ADP eblip-19563 225 11 the the DET eblip-19563 225 12 potential potential NOUN eblip-19563 225 13 for for ADP eblip-19563 225 14 biased biased ADJ eblip-19563 225 15 results result NOUN eblip-19563 225 16 ( ( PUNCT eblip-19563 225 17 i.e. i.e. X eblip-19563 225 18 , , PUNCT eblip-19563 225 19 vested vested ADJ eblip-19563 225 20 interests interest NOUN eblip-19563 225 21 ) ) PUNCT eblip-19563 225 22 . . PUNCT eblip-19563 226 1 faculty faculty NOUN eblip-19563 226 2 were be AUX eblip-19563 226 3 included include VERB eblip-19563 226 4 in in ADP eblip-19563 226 5 analyses analysis NOUN eblip-19563 226 6 related relate VERB eblip-19563 226 7 to to ADP eblip-19563 226 8 changes change NOUN eblip-19563 226 9 in in ADP eblip-19563 226 10 perceived perceive VERB eblip-19563 226 11 library library NOUN eblip-19563 226 12 service service NOUN eblip-19563 226 13 quality quality NOUN eblip-19563 226 14 over over ADP eblip-19563 226 15 the the DET eblip-19563 226 16 development development NOUN eblip-19563 226 17 of of ADP eblip-19563 226 18 the the DET eblip-19563 226 19 information information NOUN eblip-19563 226 20 commons common NOUN eblip-19563 226 21 , , PUNCT eblip-19563 226 22 but but CCONJ eblip-19563 226 23 they they PRON eblip-19563 226 24 were be AUX eblip-19563 226 25 excluded exclude VERB eblip-19563 226 26 from from ADP eblip-19563 226 27 other other ADJ eblip-19563 226 28 analyses analysis NOUN eblip-19563 226 29 relating relate VERB eblip-19563 226 30 to to PART eblip-19563 226 31 undergraduate undergraduate VERB eblip-19563 226 32 and and CCONJ eblip-19563 226 33 graduate graduate NOUN eblip-19563 226 34 student student NOUN eblip-19563 226 35 groups group NOUN eblip-19563 226 36 . . PUNCT eblip-19563 226 37     SPACE eblip-19563 227 1 testing testing NOUN eblip-19563 227 2 instrument instrument NOUN eblip-19563 227 3 ( ( PUNCT eblip-19563 227 4 libqual+ libqual+ X eblip-19563 227 5 ® ® NOUN eblip-19563 227 6 ) ) PUNCT eblip-19563 227 7     SPACE eblip-19563 227 8 despite despite SCONJ eblip-19563 227 9 methodological methodological ADJ eblip-19563 227 10 flaws flaw NOUN eblip-19563 227 11 inherent inherent ADJ eblip-19563 227 12 to to ADP eblip-19563 227 13 almost almost ADV eblip-19563 227 14 any any DET eblip-19563 227 15 testing testing NOUN eblip-19563 227 16 instrument instrument NOUN eblip-19563 227 17 , , PUNCT eblip-19563 227 18 including include VERB eblip-19563 227 19 libqual+ libqual+ ADP eblip-19563 227 20 ® ® NOUN eblip-19563 227 21 , , PUNCT eblip-19563 227 22 library library ADJ eblip-19563 227 23 faculty faculty NOUN eblip-19563 227 24 at at ADP eblip-19563 227 25 buffalo buffalo PROPN eblip-19563 227 26 state state PROPN eblip-19563 227 27 college college PROPN eblip-19563 227 28 selected select VERB eblip-19563 227 29 libqual+ libqual+ ADP eblip-19563 227 30 ® ® NOUN eblip-19563 227 31 based base VERB eblip-19563 227 32 upon upon SCONJ eblip-19563 227 33 its its PRON eblip-19563 227 34 well well ADV eblip-19563 227 35 - - PUNCT eblip-19563 227 36 documented document VERB eblip-19563 227 37 psychometric psychometric ADJ eblip-19563 227 38 properties property NOUN eblip-19563 227 39 , , PUNCT eblip-19563 227 40 which which PRON eblip-19563 227 41 were be AUX eblip-19563 227 42 discussed discuss VERB eblip-19563 227 43 previously previously ADV eblip-19563 227 44 in in ADP eblip-19563 227 45 the the DET eblip-19563 227 46 literature literature NOUN eblip-19563 227 47 review review NOUN eblip-19563 227 48 , , PUNCT eblip-19563 227 49 and and CCONJ eblip-19563 227 50 for for ADP eblip-19563 227 51 its its PRON eblip-19563 227 52 value value NOUN eblip-19563 227 53 in in ADP eblip-19563 227 54 collecting collect VERB eblip-19563 227 55 the the DET eblip-19563 227 56 same same ADJ eblip-19563 227 57 data datum NOUN eblip-19563 227 58 over over ADP eblip-19563 227 59 time time NOUN eblip-19563 227 60 , , PUNCT eblip-19563 227 61 longitudinally longitudinally ADV eblip-19563 227 62 . . PUNCT eblip-19563 228 1 beagle beagle NOUN eblip-19563 228 2 , , PUNCT eblip-19563 228 3 bailey bailey NOUN eblip-19563 228 4 , , PUNCT eblip-19563 228 5 and and CCONJ eblip-19563 228 6 tierney tierney PROPN eblip-19563 228 7 point point VERB eblip-19563 228 8 out out ADP eblip-19563 228 9 the the DET eblip-19563 228 10 lack lack NOUN eblip-19563 228 11 of of ADP eblip-19563 228 12 explicit explicit ADJ eblip-19563 228 13 evaluative evaluative ADJ eblip-19563 228 14 instruments instrument NOUN eblip-19563 228 15 focusing focus VERB eblip-19563 228 16 specifically specifically ADV eblip-19563 228 17 on on ADP eblip-19563 228 18 the the DET eblip-19563 228 19 effectiveness effectiveness NOUN eblip-19563 228 20 of of ADP eblip-19563 228 21 information information NOUN eblip-19563 228 22 commons common NOUN eblip-19563 228 23 services service NOUN eblip-19563 228 24 ( ( PUNCT eblip-19563 228 25 beagle beagle NOUN eblip-19563 228 26 , , PUNCT eblip-19563 228 27 bailey bailey NOUN eblip-19563 228 28 , , PUNCT eblip-19563 228 29 & & CCONJ eblip-19563 228 30 tierney tierney PROPN eblip-19563 228 31 , , PUNCT eblip-19563 228 32 2006 2006 NUM eblip-19563 228 33 ) ) PUNCT eblip-19563 228 34 . . PUNCT eblip-19563 229 1 instead instead ADV eblip-19563 229 2 , , PUNCT eblip-19563 229 3 like like ADP eblip-19563 229 4 libqual+ libqual+ ADP eblip-19563 229 5 ® ® NOUN eblip-19563 229 6 , , PUNCT eblip-19563 229 7 most most ADV eblip-19563 229 8 evaluative evaluative ADJ eblip-19563 229 9 instruments instrument NOUN eblip-19563 229 10 implicitly implicitly ADV eblip-19563 229 11 , , PUNCT eblip-19563 229 12 or or CCONJ eblip-19563 229 13 indirectly indirectly ADV eblip-19563 229 14 , , PUNCT eblip-19563 229 15 measure measure NOUN eblip-19563 229 16 said say VERB eblip-19563 229 17 services service NOUN eblip-19563 229 18 . . PUNCT eblip-19563 230 1 technically technically ADV eblip-19563 230 2 , , PUNCT eblip-19563 230 3 libqual+ libqual+ ADP eblip-19563 230 4 ® ® NOUN eblip-19563 230 5 measures measure VERB eblip-19563 230 6 perceptions perception NOUN eblip-19563 230 7 of of ADP eblip-19563 230 8 library library ADJ eblip-19563 230 9 service service NOUN eblip-19563 230 10 quality quality NOUN eblip-19563 230 11 , , PUNCT eblip-19563 230 12 not not PART eblip-19563 230 13 information information NOUN eblip-19563 230 14 commons common NOUN eblip-19563 230 15 service service NOUN eblip-19563 230 16 quality quality NOUN eblip-19563 230 17 , , PUNCT eblip-19563 230 18 yet yet CCONJ eblip-19563 230 19 beagle beagle ADJ eblip-19563 230 20 and and CCONJ eblip-19563 230 21 other other ADJ eblip-19563 230 22 scholars scholar NOUN eblip-19563 230 23 tend tend VERB eblip-19563 230 24 to to PART eblip-19563 230 25 accept accept VERB eblip-19563 230 26 the the DET eblip-19563 230 27 administration administration NOUN eblip-19563 230 28 of of ADP eblip-19563 230 29 libqual+ libqual+ ADP eblip-19563 230 30 ® ® NOUN eblip-19563 230 31 for for ADP eblip-19563 230 32 such such DET eblip-19563 230 33 a a DET eblip-19563 230 34 purpose purpose NOUN eblip-19563 230 35 . . PUNCT eblip-19563 230 36     SPACE eblip-19563 231 1 table table NOUN eblip-19563 231 2 1 1 NUM eblip-19563 231 3 undergraduate undergraduate NOUN eblip-19563 231 4 and and CCONJ eblip-19563 231 5 graduate graduate VERB eblip-19563 231 6 libqual+ libqual+ ADP eblip-19563 231 7 ® ® NOUN eblip-19563 231 8 participation participation NOUN eblip-19563 231 9 – – PUNCT eblip-19563 231 10 2003 2003 NUM eblip-19563 231 11 to to ADP eblip-19563 231 12 2009 2009 NUM eblip-19563 231 13     SPACE eblip-19563 231 14 2003 2003 NUM eblip-19563 231 15 2006 2006 NUM eblip-19563 231 16 2009 2009 NUM eblip-19563 231 17 undergraduate undergraduate NOUN eblip-19563 231 18 266 266 NUM eblip-19563 231 19 423 423 NUM eblip-19563 231 20 380 380 NUM eblip-19563 231 21 graduate graduate NOUN eblip-19563 231 22 50 50 NUM eblip-19563 231 23 54 54 NUM eblip-19563 231 24 76 76 NUM eblip-19563 231 25 total total NOUN eblip-19563 231 26 316 316 NUM eblip-19563 231 27 477 477 NUM eblip-19563 231 28 456 456 NUM eblip-19563 231 29     SPACE eblip-19563 231 30 score score NOUN eblip-19563 231 31 data datum NOUN eblip-19563 231 32     SPACE eblip-19563 231 33 only only ADV eblip-19563 231 34 the the DET eblip-19563 231 35 mean mean ADJ eblip-19563 231 36 adequacy adequacy NOUN eblip-19563 231 37 gap gap NOUN eblip-19563 231 38 scores score NOUN eblip-19563 231 39 were be AUX eblip-19563 231 40 selected select VERB eblip-19563 231 41 from from ADP eblip-19563 231 42 libqual+ libqual+ ADP eblip-19563 231 43 ® ® NOUN eblip-19563 231 44 data datum NOUN eblip-19563 231 45 for for ADP eblip-19563 231 46 use use NOUN eblip-19563 231 47 in in ADP eblip-19563 231 48 most most ADJ eblip-19563 231 49 statistical statistical ADJ eblip-19563 231 50 analyses analysis NOUN eblip-19563 231 51 . . PUNCT eblip-19563 232 1 these these DET eblip-19563 232 2 scale scale NOUN eblip-19563 232 3 scores score NOUN eblip-19563 232 4 reflect reflect VERB eblip-19563 232 5 the the DET eblip-19563 232 6 difference difference NOUN eblip-19563 232 7 between between ADP eblip-19563 232 8 a a DET eblip-19563 232 9 user user NOUN eblip-19563 232 10 ’s ’s PART eblip-19563 232 11 expected expect VERB eblip-19563 232 12 minimum minimum ADJ eblip-19563 232 13 level level NOUN eblip-19563 232 14 of of ADP eblip-19563 232 15 service service NOUN eblip-19563 232 16 and and CCONJ eblip-19563 232 17 their their PRON eblip-19563 232 18 perceived perceive VERB eblip-19563 232 19 level level NOUN eblip-19563 232 20 of of ADP eblip-19563 232 21 service service NOUN eblip-19563 232 22 . . PUNCT eblip-19563 233 1 larger large ADJ eblip-19563 233 2 , , PUNCT eblip-19563 233 3 positive positive ADJ eblip-19563 233 4 adequacy adequacy NOUN eblip-19563 233 5 gap gap NOUN eblip-19563 233 6 scores score NOUN eblip-19563 233 7 indicate indicate VERB eblip-19563 233 8 greater great ADJ eblip-19563 233 9 satisfaction satisfaction NOUN eblip-19563 233 10 , , PUNCT eblip-19563 233 11 while while SCONJ eblip-19563 233 12 negative negative ADJ eblip-19563 233 13 scores score NOUN eblip-19563 233 14 indicate indicate VERB eblip-19563 233 15 dissatisfaction dissatisfaction NOUN eblip-19563 233 16 . . PUNCT eblip-19563 233 17     SPACE eblip-19563 233 18 results result VERB eblip-19563 233 19     SPACE eblip-19563 233 20 a a DET eblip-19563 233 21 one one NUM eblip-19563 233 22 - - PUNCT eblip-19563 233 23 way way NOUN eblip-19563 233 24 , , PUNCT eblip-19563 233 25 between between ADP eblip-19563 233 26 - - PUNCT eblip-19563 233 27 subjects subject NOUN eblip-19563 233 28 anova anova PROPN eblip-19563 233 29 was be AUX eblip-19563 233 30 conducted conduct VERB eblip-19563 233 31 to to PART eblip-19563 233 32 compare compare VERB eblip-19563 233 33 the the DET eblip-19563 233 34 effect effect NOUN eblip-19563 233 35 of of ADP eblip-19563 233 36 the the DET eblip-19563 233 37 aforementioned aforementioned ADJ eblip-19563 233 38 service service NOUN eblip-19563 233 39 changes change NOUN eblip-19563 233 40 on on ADP eblip-19563 233 41 users user NOUN eblip-19563 233 42 ’ ’ PART eblip-19563 233 43 perceptions perception NOUN eblip-19563 233 44 of of ADP eblip-19563 233 45 library library NOUN eblip-19563 233 46 service service NOUN eblip-19563 233 47 quality quality NOUN eblip-19563 233 48 between between ADP eblip-19563 233 49 three three NUM eblip-19563 233 50 tri tri ADJ eblip-19563 233 51 - - ADJ eblip-19563 233 52 annual annual ADJ eblip-19563 233 53 data datum NOUN eblip-19563 233 54 collection collection NOUN eblip-19563 233 55 points point NOUN eblip-19563 233 56 ( ( PUNCT eblip-19563 233 57 2003 2003 NUM eblip-19563 233 58 , , PUNCT eblip-19563 233 59 2006 2006 NUM eblip-19563 233 60 , , PUNCT eblip-19563 233 61 and and CCONJ eblip-19563 233 62 2009 2009 NUM eblip-19563 233 63 ) ) PUNCT eblip-19563 233 64 . . PUNCT eblip-19563 234 1 the the DET eblip-19563 234 2 levene levene NOUN eblip-19563 234 3 test test NOUN eblip-19563 234 4 of of ADP eblip-19563 234 5 homogeneity homogeneity NOUN eblip-19563 234 6 of of ADP eblip-19563 234 7 variances variance NOUN eblip-19563 234 8 indicated indicate VERB eblip-19563 234 9 equal equal ADJ eblip-19563 234 10 variance variance NOUN eblip-19563 234 11 and and CCONJ eblip-19563 234 12 , , PUNCT eblip-19563 234 13 thus thus ADV eblip-19563 234 14 , , PUNCT eblip-19563 234 15 supports support VERB eblip-19563 234 16 the the DET eblip-19563 234 17 usage usage NOUN eblip-19563 234 18 of of ADP eblip-19563 234 19 anova anova PROPN eblip-19563 234 20 ( ( PUNCT eblip-19563 234 21 f f X eblip-19563 235 1 [ [ X eblip-19563 235 2 2 2 NUM eblip-19563 235 3 , , PUNCT eblip-19563 235 4 1598 1598 NUM eblip-19563 235 5 ] ] PUNCT eblip-19563 235 6 = = SYM eblip-19563 235 7 2.62 2.62 NUM eblip-19563 235 8 , , PUNCT eblip-19563 235 9 p p X eblip-19563 235 10 > > X eblip-19563 235 11 .05 .05 NUM eblip-19563 235 12 ) ) PUNCT eblip-19563 235 13 . . PUNCT eblip-19563 236 1 results result NOUN eblip-19563 236 2 of of ADP eblip-19563 236 3 the the DET eblip-19563 236 4 one one NUM eblip-19563 236 5 - - PUNCT eblip-19563 236 6 way way NOUN eblip-19563 236 7 anova anova PROPN eblip-19563 236 8 revealed reveal VERB eblip-19563 236 9 significant significant ADJ eblip-19563 236 10 differences difference NOUN eblip-19563 236 11 between between ADP eblip-19563 236 12 the the DET eblip-19563 236 13 tri tri ADJ eblip-19563 236 14 - - ADJ eblip-19563 236 15 annual annual ADJ eblip-19563 236 16 data datum NOUN eblip-19563 236 17 collection collection NOUN eblip-19563 236 18 points point NOUN eblip-19563 236 19 ( ( PUNCT eblip-19563 236 20 f f X eblip-19563 237 1 [ [ X eblip-19563 237 2 2 2 NUM eblip-19563 237 3 , , PUNCT eblip-19563 237 4 1598 1598 NUM eblip-19563 237 5 ] ] PUNCT eblip-19563 237 6 = = PUNCT eblip-19563 237 7 7.07 7.07 NUM eblip-19563 237 8 , , PUNCT eblip-19563 237 9 p p X eblip-19563 237 10 = = NOUN eblip-19563 237 11 .001 .001 NUM eblip-19563 237 12 ) ) PUNCT eblip-19563 237 13 . . PUNCT eblip-19563 238 1 post post ADJ eblip-19563 238 2 - - ADJ eblip-19563 238 3 hoc hoc ADJ eblip-19563 238 4 comparisons comparison NOUN eblip-19563 238 5 using use VERB eblip-19563 238 6 scheffe scheffe NOUN eblip-19563 238 7 ’s ’s PART eblip-19563 238 8 test test NOUN eblip-19563 238 9 indicated indicate VERB eblip-19563 238 10 significantly significantly ADV eblip-19563 238 11 more more ADV eblip-19563 238 12 positive positive ADJ eblip-19563 238 13 perceptions perception NOUN eblip-19563 238 14 of of ADP eblip-19563 238 15 library library ADJ eblip-19563 238 16 service service NOUN eblip-19563 238 17 quality quality NOUN eblip-19563 238 18 for for ADP eblip-19563 238 19 the the DET eblip-19563 238 20 2006 2006 NUM eblip-19563 238 21 data data NOUN eblip-19563 238 22 point point NOUN eblip-19563 238 23 ( ( PUNCT eblip-19563 238 24 m m NOUN eblip-19563 238 25 = = SYM eblip-19563 238 26 .32 .32 NUM eblip-19563 238 27 , , PUNCT eblip-19563 238 28 95 95 NUM eblip-19563 238 29 % % NOUN eblip-19563 238 30 ci ci NOUN eblip-19563 239 1 [ [ X eblip-19563 239 2 .09 .09 NUM eblip-19563 239 3 , , PUNCT eblip-19563 239 4 .55 .55 NUM eblip-19563 239 5 ] ] PUNCT eblip-19563 239 6 ) ) PUNCT eblip-19563 239 7 and and CCONJ eblip-19563 239 8 the the DET eblip-19563 239 9 2009 2009 NUM eblip-19563 239 10 data datum NOUN eblip-19563 239 11 point point NOUN eblip-19563 239 12 ( ( PUNCT eblip-19563 239 13 m m PROPN eblip-19563 239 14 = = X eblip-19563 239 15 .307 .307 NUM eblip-19563 239 16 , , PUNCT eblip-19563 239 17 95 95 NUM eblip-19563 239 18 % % NOUN eblip-19563 239 19 ci ci NOUN eblip-19563 240 1 [ [ X eblip-19563 240 2 .07 .07 NUM eblip-19563 240 3 , , PUNCT eblip-19563 240 4 .54 .54 NUM eblip-19563 240 5 ] ] PUNCT eblip-19563 240 6 ) ) PUNCT eblip-19563 240 7 as as SCONJ eblip-19563 240 8 compared compare VERB eblip-19563 240 9 to to ADP eblip-19563 240 10 the the DET eblip-19563 240 11 2003 2003 NUM eblip-19563 240 12 data datum NOUN eblip-19563 240 13 point point NOUN eblip-19563 240 14 . . PUNCT eblip-19563 241 1 comparisons comparison NOUN eblip-19563 241 2 between between ADP eblip-19563 241 3 the the DET eblip-19563 241 4 2006 2006 NUM eblip-19563 241 5 and and CCONJ eblip-19563 241 6 2009 2009 NUM eblip-19563 241 7 data datum NOUN eblip-19563 241 8 points point NOUN eblip-19563 241 9 were be AUX eblip-19563 241 10 not not PART eblip-19563 241 11 statistically statistically ADV eblip-19563 241 12 significant significant ADJ eblip-19563 241 13 at at ADP eblip-19563 241 14 p p X eblip-19563 241 15 < < X eblip-19563 241 16 .05 .05 NUM eblip-19563 241 17 . . PUNCT eblip-19563 241 18     SPACE eblip-19563 242 1 the the DET eblip-19563 242 2 impact impact NOUN eblip-19563 242 3 of of ADP eblip-19563 242 4 these these DET eblip-19563 242 5 service service NOUN eblip-19563 242 6 changes change NOUN eblip-19563 242 7 on on ADP eblip-19563 242 8 undergraduate undergraduate NOUN eblip-19563 242 9 and and CCONJ eblip-19563 242 10 graduate graduate NOUN eblip-19563 242 11 student student NOUN eblip-19563 242 12 groups group NOUN eblip-19563 242 13 ’ ' PUNCT eblip-19563 242 14 perceptions perception NOUN eblip-19563 242 15 of of ADP eblip-19563 242 16 service service NOUN eblip-19563 242 17 quality quality NOUN eblip-19563 242 18 was be AUX eblip-19563 242 19 explored explore VERB eblip-19563 242 20 also also ADV eblip-19563 242 21 using use VERB eblip-19563 242 22 one one NUM eblip-19563 242 23 - - PUNCT eblip-19563 242 24 way way NOUN eblip-19563 242 25 anovas anovas NOUN eblip-19563 242 26 . . PUNCT eblip-19563 243 1 ( ( PUNCT eblip-19563 243 2 post post ADJ eblip-19563 243 3 - - ADJ eblip-19563 243 4 hoc hoc ADJ eblip-19563 243 5 comparisons comparison NOUN eblip-19563 243 6 will will AUX eblip-19563 243 7 not not PART eblip-19563 243 8 be be AUX eblip-19563 243 9 necessary necessary ADJ eblip-19563 243 10 due due ADP eblip-19563 243 11 to to ADP eblip-19563 243 12 having have VERB eblip-19563 243 13 only only ADV eblip-19563 243 14 two two NUM eblip-19563 243 15 factorial factorial ADJ eblip-19563 243 16 conditions condition NOUN eblip-19563 243 17 : : PUNCT eblip-19563 243 18 undergraduate undergraduate NOUN eblip-19563 243 19 or or CCONJ eblip-19563 243 20 graduate graduate ADJ eblip-19563 243 21 student student NOUN eblip-19563 243 22 status status NOUN eblip-19563 243 23 . . PUNCT eblip-19563 244 1 statistically statistically ADV eblip-19563 244 2 significant significant ADJ eblip-19563 244 3 differences difference NOUN eblip-19563 244 4 will will AUX eblip-19563 244 5 be be AUX eblip-19563 244 6 between between ADP eblip-19563 244 7 those those DET eblip-19563 244 8 two two NUM eblip-19563 244 9 groups group NOUN eblip-19563 244 10 only only ADV eblip-19563 244 11 . . PUNCT eblip-19563 244 12 ) ) PUNCT eblip-19563 245 1 in in ADP eblip-19563 245 2 2003 2003 NUM eblip-19563 245 3 , , PUNCT eblip-19563 245 4 results result NOUN eblip-19563 245 5 of of ADP eblip-19563 245 6 one one NUM eblip-19563 245 7 - - PUNCT eblip-19563 245 8 way way NOUN eblip-19563 245 9 anova anova PROPN eblip-19563 245 10 indicated indicate VERB eblip-19563 245 11 no no DET eblip-19563 245 12 significant significant ADJ eblip-19563 245 13 differences difference NOUN eblip-19563 245 14 between between ADP eblip-19563 245 15 undergraduate undergraduate NOUN eblip-19563 245 16 and and CCONJ eblip-19563 245 17 graduate graduate NOUN eblip-19563 245 18 students student NOUN eblip-19563 245 19 and and CCONJ eblip-19563 245 20 their their PRON eblip-19563 245 21 perceptions perception NOUN eblip-19563 245 22 of of ADP eblip-19563 245 23 library library NOUN eblip-19563 245 24 service service NOUN eblip-19563 245 25 quality quality NOUN eblip-19563 245 26 ( ( PUNCT eblip-19563 245 27 f f X eblip-19563 246 1 [ [ X eblip-19563 246 2 1 1 NUM eblip-19563 246 3 , , PUNCT eblip-19563 246 4 314 314 NUM eblip-19563 246 5 ] ] PUNCT eblip-19563 246 6 = = SYM eblip-19563 246 7 .014 .014 PROPN eblip-19563 246 8 , , PUNCT eblip-19563 246 9 p p X eblip-19563 246 10 < < X eblip-19563 246 11 .05).the .05).the DET eblip-19563 246 12 levene levene PROPN eblip-19563 246 13 test test NOUN eblip-19563 246 14 of of ADP eblip-19563 246 15 homogeneity homogeneity NOUN eblip-19563 246 16 of of ADP eblip-19563 246 17 variance variance NOUN eblip-19563 246 18 indicated indicate VERB eblip-19563 246 19 equal equal ADJ eblip-19563 246 20 variance variance NOUN eblip-19563 246 21 and and CCONJ eblip-19563 246 22 supported support VERB eblip-19563 246 23 the the DET eblip-19563 246 24 usage usage NOUN eblip-19563 246 25 of of ADP eblip-19563 246 26 anova anova PROPN eblip-19563 246 27 ( ( PUNCT eblip-19563 246 28 f f X eblip-19563 247 1 [ [ X eblip-19563 247 2 1 1 NUM eblip-19563 247 3 , , PUNCT eblip-19563 247 4 314 314 NUM eblip-19563 247 5 ] ] PUNCT eblip-19563 247 6 = = SYM eblip-19563 247 7 .724 .724 NUM eblip-19563 247 8 , , PUNCT eblip-19563 247 9 p p X eblip-19563 247 10 > > X eblip-19563 247 11 .05 .05 NUM eblip-19563 247 12 ) ) PUNCT eblip-19563 247 13 . . PUNCT eblip-19563 248 1 however however ADV eblip-19563 248 2 , , PUNCT eblip-19563 248 3 in in ADP eblip-19563 248 4 2006 2006 NUM eblip-19563 248 5 , , PUNCT eblip-19563 248 6 results result NOUN eblip-19563 248 7 of of ADP eblip-19563 248 8 one one NUM eblip-19563 248 9 - - PUNCT eblip-19563 248 10 way way NOUN eblip-19563 248 11 anova anova PROPN eblip-19563 248 12 indicated indicate VERB eblip-19563 248 13 that that SCONJ eblip-19563 248 14 undergraduate undergraduate ADJ eblip-19563 248 15 students student NOUN eblip-19563 248 16 ’ ' PUNCT eblip-19563 248 17 perceived perceive VERB eblip-19563 248 18 higher high ADJ eblip-19563 248 19 levels level NOUN eblip-19563 248 20 of of ADP eblip-19563 248 21 service service NOUN eblip-19563 248 22 quality quality NOUN eblip-19563 248 23 after after ADP eblip-19563 248 24 the the DET eblip-19563 248 25 development development NOUN eblip-19563 248 26 of of ADP eblip-19563 248 27 the the DET eblip-19563 248 28 information information NOUN eblip-19563 248 29 commons common NOUN eblip-19563 248 30 than than ADP eblip-19563 248 31 graduate graduate ADJ eblip-19563 248 32 students student NOUN eblip-19563 248 33 ( ( PUNCT eblip-19563 248 34 f f X eblip-19563 249 1 [ [ X eblip-19563 249 2 1 1 NUM eblip-19563 249 3 , , PUNCT eblip-19563 249 4 475 475 NUM eblip-19563 249 5 ] ] PUNCT eblip-19563 249 6 = = SYM eblip-19563 249 7 5.024 5.024 NUM eblip-19563 249 8 , , PUNCT eblip-19563 249 9 p p X eblip-19563 249 10 = = NOUN eblip-19563 249 11 .025 .025 NUM eblip-19563 249 12 ) ) PUNCT eblip-19563 249 13 . . PUNCT eblip-19563 250 1 equal equal ADJ eblip-19563 250 2 variance variance NOUN eblip-19563 250 3 was be AUX eblip-19563 250 4 indicated indicate VERB eblip-19563 250 5 through through ADP eblip-19563 250 6 the the DET eblip-19563 250 7 levene levene NOUN eblip-19563 250 8 test test NOUN eblip-19563 250 9 ( ( PUNCT eblip-19563 250 10 f f X eblip-19563 251 1 [ [ X eblip-19563 251 2 1 1 NUM eblip-19563 251 3 , , PUNCT eblip-19563 251 4 475 475 NUM eblip-19563 251 5 ] ] PUNCT eblip-19563 251 6 = = PUNCT eblip-19563 251 7 .553 .553 PROPN eblip-19563 251 8 , , PUNCT eblip-19563 251 9 p p X eblip-19563 251 10 > > X eblip-19563 251 11 .05 .05 NUM eblip-19563 251 12 ) ) PUNCT eblip-19563 251 13 . . PUNCT eblip-19563 252 1 this this DET eblip-19563 252 2 difference difference NOUN eblip-19563 252 3 was be AUX eblip-19563 252 4 maintained maintain VERB eblip-19563 252 5 in in ADP eblip-19563 252 6 2009 2009 NUM eblip-19563 252 7 as as ADV eblip-19563 252 8 well well ADV eblip-19563 252 9 , , PUNCT eblip-19563 252 10 as as SCONJ eblip-19563 252 11 shown show VERB eblip-19563 252 12 through through ADP eblip-19563 252 13 one one NUM eblip-19563 252 14 - - PUNCT eblip-19563 252 15 way way NOUN eblip-19563 252 16 anova anova X eblip-19563 252 17 ( ( PUNCT eblip-19563 252 18 f f X eblip-19563 253 1 [ [ X eblip-19563 253 2 1 1 NUM eblip-19563 253 3 , , PUNCT eblip-19563 253 4 454 454 NUM eblip-19563 253 5 ] ] PUNCT eblip-19563 253 6 = = PUNCT eblip-19563 253 7 4.013 4.013 NUM eblip-19563 253 8 , , PUNCT eblip-19563 253 9 p p X eblip-19563 253 10 = = PUNCT eblip-19563 253 11 .046 .046 NUM eblip-19563 253 12 ) ) PUNCT eblip-19563 253 13 ( ( PUNCT eblip-19563 253 14 levene levene NOUN eblip-19563 253 15 test test NOUN eblip-19563 253 16 : : PUNCT eblip-19563 253 17 f f X eblip-19563 254 1 [ [ X eblip-19563 254 2 1 1 NUM eblip-19563 254 3 , , PUNCT eblip-19563 254 4 454 454 NUM eblip-19563 254 5 ] ] PUNCT eblip-19563 254 6 = = PUNCT eblip-19563 254 7 .163 .163 NUM eblip-19563 254 8 , , PUNCT eblip-19563 254 9 p p X eblip-19563 254 10 > > X eblip-19563 254 11 .05 .05 NUM eblip-19563 254 12 ) ) PUNCT eblip-19563 254 13 . . PUNCT eblip-19563 254 14     SPACE eblip-19563 255 1 discussion discussion NOUN eblip-19563 255 2     SPACE eblip-19563 255 3 as as SCONJ eblip-19563 255 4 hypothesized hypothesized ADJ eblip-19563 255 5 , , PUNCT eblip-19563 255 6 the the DET eblip-19563 255 7 development development NOUN eblip-19563 255 8 of of ADP eblip-19563 255 9 the the DET eblip-19563 255 10 information information NOUN eblip-19563 255 11 commons common NOUN eblip-19563 255 12 between between ADP eblip-19563 255 13 2003 2003 NUM eblip-19563 255 14 and and CCONJ eblip-19563 255 15 2006 2006 NUM eblip-19563 255 16 had have VERB eblip-19563 255 17 a a DET eblip-19563 255 18 significantly significantly ADV eblip-19563 255 19 positive positive ADJ eblip-19563 255 20 impact impact NOUN eblip-19563 255 21 on on ADP eblip-19563 255 22 users user NOUN eblip-19563 255 23 ’ ’ PART eblip-19563 255 24 overall overall ADJ eblip-19563 255 25 perceptions perception NOUN eblip-19563 255 26 of of ADP eblip-19563 255 27 service service NOUN eblip-19563 255 28 quality quality NOUN eblip-19563 255 29 , , PUNCT eblip-19563 255 30 including include VERB eblip-19563 255 31 in in ADP eblip-19563 255 32 each each PRON eblip-19563 255 33 of of ADP eblip-19563 255 34 libqual+ libqual+ ADP eblip-19563 255 35 ® ® NOUN eblip-19563 255 36 ’s ’s PART eblip-19563 255 37 three three NUM eblip-19563 255 38 service service NOUN eblip-19563 255 39 dimensions dimension NOUN eblip-19563 255 40 . . PUNCT eblip-19563 256 1 interestingly interestingly ADV eblip-19563 256 2 , , PUNCT eblip-19563 256 3 the the DET eblip-19563 256 4 information information NOUN eblip-19563 256 5 commons common NOUN eblip-19563 256 6 model model NOUN eblip-19563 256 7 would would AUX eblip-19563 256 8 seem seem VERB eblip-19563 256 9 to to PART eblip-19563 256 10 fit fit VERB eblip-19563 256 11 more more ADV eblip-19563 256 12 into into ADP eblip-19563 256 13 the the DET eblip-19563 256 14 “ " PUNCT eblip-19563 256 15 library library NOUN eblip-19563 256 16 as as ADP eblip-19563 256 17 place place NOUN eblip-19563 256 18 ” " PUNCT eblip-19563 256 19 dimension dimension NOUN eblip-19563 256 20 , , PUNCT eblip-19563 256 21 yet yet CCONJ eblip-19563 256 22 scores score NOUN eblip-19563 256 23 in in ADP eblip-19563 256 24 affect affect NOUN eblip-19563 256 25 of of ADP eblip-19563 256 26 service service NOUN eblip-19563 256 27 and and CCONJ eblip-19563 256 28 information information NOUN eblip-19563 256 29 control control NOUN eblip-19563 256 30 also also ADV eblip-19563 256 31 improved improve VERB eblip-19563 256 32 significantly significantly ADV eblip-19563 256 33 . . PUNCT eblip-19563 257 1 perhaps perhaps ADV eblip-19563 257 2 the the DET eblip-19563 257 3 physical physical ADJ eblip-19563 257 4 , , PUNCT eblip-19563 257 5 virtual virtual ADJ eblip-19563 257 6 , , PUNCT eblip-19563 257 7 and and CCONJ eblip-19563 257 8 cultural cultural ADJ eblip-19563 257 9 “ " PUNCT eblip-19563 257 10 repackaging repackage VERB eblip-19563 257 11 ” " PUNCT eblip-19563 257 12 of of ADP eblip-19563 257 13 services service NOUN eblip-19563 257 14 indirectly indirectly ADV eblip-19563 257 15 affected affect VERB eblip-19563 257 16 users user NOUN eblip-19563 257 17 ’ ’ PART eblip-19563 257 18 perceptions perception NOUN eblip-19563 257 19 of of ADP eblip-19563 257 20 these these DET eblip-19563 257 21 two two NUM eblip-19563 257 22 areas area NOUN eblip-19563 257 23 . . PUNCT eblip-19563 258 1 for for ADP eblip-19563 258 2 example example NOUN eblip-19563 258 3 , , PUNCT eblip-19563 258 4 a a DET eblip-19563 258 5 medical medical ADJ eblip-19563 258 6 office office NOUN eblip-19563 258 7 seen see VERB eblip-19563 258 8 as as ADP eblip-19563 258 9 clean clean ADJ eblip-19563 258 10 , , PUNCT eblip-19563 258 11 comfortable comfortable ADJ eblip-19563 258 12 , , PUNCT eblip-19563 258 13 nurturing nurturing NOUN eblip-19563 258 14 , , PUNCT eblip-19563 258 15 etc etc X eblip-19563 258 16 . . X eblip-19563 258 17 may may AUX eblip-19563 258 18 influence influence VERB eblip-19563 258 19 patients patient NOUN eblip-19563 258 20 ’ ' PUNCT eblip-19563 258 21 expectations expectation NOUN eblip-19563 258 22 of of ADP eblip-19563 258 23 the the DET eblip-19563 258 24 quality quality NOUN eblip-19563 258 25 and and CCONJ eblip-19563 258 26 competence competence NOUN eblip-19563 258 27 of of ADP eblip-19563 258 28 staff staff NOUN eblip-19563 258 29 there there ADV eblip-19563 258 30 ( ( PUNCT eblip-19563 258 31 i.e. i.e. X eblip-19563 258 32 , , PUNCT eblip-19563 258 33 affect affect NOUN eblip-19563 258 34 of of ADP eblip-19563 258 35 service service NOUN eblip-19563 258 36 ) ) PUNCT eblip-19563 258 37 , , PUNCT eblip-19563 258 38 whereas whereas SCONJ eblip-19563 258 39 a a DET eblip-19563 258 40 less less ADV eblip-19563 258 41 clean clean ADJ eblip-19563 258 42 , , PUNCT eblip-19563 258 43 uncomfortable uncomfortable ADJ eblip-19563 258 44 environment environment NOUN eblip-19563 258 45 would would AUX eblip-19563 258 46 result result VERB eblip-19563 258 47 in in ADP eblip-19563 258 48 a a DET eblip-19563 258 49 different different ADJ eblip-19563 258 50 opinion opinion NOUN eblip-19563 258 51 or or CCONJ eblip-19563 258 52 expectation expectation NOUN eblip-19563 258 53 of of ADP eblip-19563 258 54 staff staff NOUN eblip-19563 258 55 and and CCONJ eblip-19563 258 56 service service NOUN eblip-19563 258 57 . . PUNCT eblip-19563 259 1 a a DET eblip-19563 259 2 similar similar ADJ eblip-19563 259 3 effect effect NOUN eblip-19563 259 4 may may AUX eblip-19563 259 5 have have AUX eblip-19563 259 6 happened happen VERB eblip-19563 259 7 with with ADP eblip-19563 259 8 butler butler PROPN eblip-19563 259 9 library library PROPN eblip-19563 259 10 patrons patron NOUN eblip-19563 259 11 . . PUNCT eblip-19563 260 1 after after ADP eblip-19563 260 2 revitalizing revitalize VERB eblip-19563 260 3 the the DET eblip-19563 260 4 environment environment NOUN eblip-19563 260 5 with with ADP eblip-19563 260 6 the the DET eblip-19563 260 7 information information NOUN eblip-19563 260 8 commons common NOUN eblip-19563 260 9 model model NOUN eblip-19563 260 10 of of ADP eblip-19563 260 11 service service NOUN eblip-19563 260 12 organization organization NOUN eblip-19563 260 13 and and CCONJ eblip-19563 260 14 delivery delivery NOUN eblip-19563 260 15 , , PUNCT eblip-19563 260 16 patrons patron NOUN eblip-19563 260 17 ’ ' PUNCT eblip-19563 260 18 perceptions perception NOUN eblip-19563 260 19 of of ADP eblip-19563 260 20 library library ADJ eblip-19563 260 21 staff staff NOUN eblip-19563 260 22 and and CCONJ eblip-19563 260 23 interactions interaction NOUN eblip-19563 260 24 with with ADP eblip-19563 260 25 them they PRON eblip-19563 260 26 ( ( PUNCT eblip-19563 260 27 i.e. i.e. X eblip-19563 260 28 , , PUNCT eblip-19563 260 29 affect affect NOUN eblip-19563 260 30 of of ADP eblip-19563 260 31 service service NOUN eblip-19563 260 32 ) ) PUNCT eblip-19563 260 33 may may AUX eblip-19563 260 34 have have AUX eblip-19563 260 35 improved improve VERB eblip-19563 260 36 as as ADP eblip-19563 260 37 an an DET eblip-19563 260 38 indirect indirect ADJ eblip-19563 260 39 coincidence coincidence NOUN eblip-19563 260 40 . . PUNCT eblip-19563 261 1 a a DET eblip-19563 261 2 similar similar ADJ eblip-19563 261 3 phenomenon phenomenon NOUN eblip-19563 261 4 may may AUX eblip-19563 261 5 have have AUX eblip-19563 261 6 occurred occur VERB eblip-19563 261 7 with with ADP eblip-19563 261 8 the the DET eblip-19563 261 9 dimension dimension NOUN eblip-19563 261 10 of of ADP eblip-19563 261 11 information information NOUN eblip-19563 261 12 control control NOUN eblip-19563 261 13 ( ( PUNCT eblip-19563 261 14 e.g. e.g. ADV eblip-19563 261 15 , , PUNCT eblip-19563 261 16 perceptions perception NOUN eblip-19563 261 17 of of ADP eblip-19563 261 18 having have VERB eblip-19563 261 19 better well ADJ eblip-19563 261 20 ability ability NOUN eblip-19563 261 21 to to PART eblip-19563 261 22 access access VERB eblip-19563 261 23 and and CCONJ eblip-19563 261 24 retrieve retrieve VERB eblip-19563 261 25 information information NOUN eblip-19563 261 26 ) ) PUNCT eblip-19563 261 27 . . PUNCT eblip-19563 261 28     SPACE eblip-19563 262 1 besides besides SCONJ eblip-19563 262 2 the the DET eblip-19563 262 3 inferential inferential ADJ eblip-19563 262 4 statistics statistic NOUN eblip-19563 262 5 applied apply VERB eblip-19563 262 6 in in ADP eblip-19563 262 7 this this DET eblip-19563 262 8 paper paper NOUN eblip-19563 262 9 , , PUNCT eblip-19563 262 10 the the DET eblip-19563 262 11 scores score NOUN eblip-19563 262 12 for for ADP eblip-19563 262 13 all all DET eblip-19563 262 14 three three NUM eblip-19563 262 15 data datum NOUN eblip-19563 262 16 sets set NOUN eblip-19563 262 17 were be AUX eblip-19563 262 18 compared compare VERB eblip-19563 262 19 against against ADP eblip-19563 262 20 libqual+ libqual+ ADP eblip-19563 262 21 ® ® NOUN eblip-19563 262 22 norms norm NOUN eblip-19563 262 23 ( ( PUNCT eblip-19563 262 24 cook cook PROPN eblip-19563 262 25 , , PUNCT eblip-19563 262 26 heath heath PROPN eblip-19563 262 27 , , PUNCT eblip-19563 262 28 & & CCONJ eblip-19563 262 29 thompson thompson PROPN eblip-19563 262 30 , , PUNCT eblip-19563 262 31 2002 2002 NUM eblip-19563 262 32 ; ; PUNCT eblip-19563 262 33 thompson thompson PROPN eblip-19563 262 34 , , PUNCT eblip-19563 262 35 cook cook NOUN eblip-19563 262 36 , , PUNCT eblip-19563 262 37 & & CCONJ eblip-19563 262 38 kyrillidou kyrillidou PROPN eblip-19563 262 39 , , PUNCT eblip-19563 262 40 2006 2006 NUM eblip-19563 262 41 ) ) PUNCT eblip-19563 262 42 . . PUNCT eblip-19563 263 1 this this PRON eblip-19563 263 2 enabled enable VERB eblip-19563 263 3 butler butler NOUN eblip-19563 263 4 library library NOUN eblip-19563 263 5 to to ADP eblip-19563 263 6 benchmark benchmark NOUN eblip-19563 263 7 results result NOUN eblip-19563 263 8 to to ADP eblip-19563 263 9 that that PRON eblip-19563 263 10 of of ADP eblip-19563 263 11 other other ADJ eblip-19563 263 12 libraries library NOUN eblip-19563 263 13 as as ADP eblip-19563 263 14 a a DET eblip-19563 263 15 means means NOUN eblip-19563 263 16 of of ADP eblip-19563 263 17 comparison comparison NOUN eblip-19563 263 18 . . PUNCT eblip-19563 264 1 also also ADV eblip-19563 264 2 , , PUNCT eblip-19563 264 3 it it PRON eblip-19563 264 4 enabled enable VERB eblip-19563 264 5 the the DET eblip-19563 264 6 library library NOUN eblip-19563 264 7 to to ADP eblip-19563 264 8 self self NOUN eblip-19563 264 9 - - PUNCT eblip-19563 264 10 benchmark benchmark NOUN eblip-19563 264 11 longitudinally longitudinally NOUN eblip-19563 264 12 over over ADP eblip-19563 264 13 three three NUM eblip-19563 264 14 years year NOUN eblip-19563 264 15 utilizing utilize VERB eblip-19563 264 16 the the DET eblip-19563 264 17 same same ADJ eblip-19563 264 18 testing testing NOUN eblip-19563 264 19 instrument instrument NOUN eblip-19563 264 20 . . PUNCT eblip-19563 265 1 figure figure NOUN eblip-19563 265 2 1 1 NUM eblip-19563 265 3 illustrates illustrate VERB eblip-19563 265 4 this this DET eblip-19563 265 5 data datum NOUN eblip-19563 265 6 . . PUNCT eblip-19563 265 7     SPACE eblip-19563 266 1 this this DET eblip-19563 266 2 data datum NOUN eblip-19563 266 3 further far ADV eblip-19563 266 4 supports support VERB eblip-19563 266 5 the the DET eblip-19563 266 6 findings finding NOUN eblip-19563 266 7 from from ADP eblip-19563 266 8 the the DET eblip-19563 266 9 statistical statistical ADJ eblip-19563 266 10 analysis analysis NOUN eblip-19563 266 11 section section NOUN eblip-19563 266 12 . . PUNCT eblip-19563 267 1 butler butler PROPN eblip-19563 267 2 library library PROPN eblip-19563 267 3 showed show VERB eblip-19563 267 4 significant significant ADJ eblip-19563 267 5 , , PUNCT eblip-19563 267 6 positive positive ADJ eblip-19563 267 7 gains gain NOUN eblip-19563 267 8 in in ADP eblip-19563 267 9 percentile percentile ADJ eblip-19563 267 10 scores score NOUN eblip-19563 267 11 between between ADP eblip-19563 267 12 2003 2003 NUM eblip-19563 267 13 and and CCONJ eblip-19563 267 14 2006 2006 NUM eblip-19563 267 15 . . PUNCT eblip-19563 267 16     SPACE eblip-19563 267 17 difference difference NOUN eblip-19563 267 18 in in ADP eblip-19563 267 19 results result NOUN eblip-19563 267 20 between between ADP eblip-19563 267 21 2006 2006 NUM eblip-19563 267 22 and and CCONJ eblip-19563 267 23 2009 2009 NUM eblip-19563 267 24 were be AUX eblip-19563 267 25 not not PART eblip-19563 267 26 statistically statistically ADV eblip-19563 267 27 significant significant ADJ eblip-19563 267 28 . . PUNCT eblip-19563 268 1 although although SCONJ eblip-19563 268 2 the the DET eblip-19563 268 3 percentile percentile NOUN eblip-19563 268 4 for for ADP eblip-19563 268 5 overall overall ADJ eblip-19563 268 6 perceived perceive VERB eblip-19563 268 7 service service NOUN eblip-19563 268 8 quality quality NOUN eblip-19563 268 9 increased increase VERB eblip-19563 268 10 slightly slightly ADV eblip-19563 268 11 , , PUNCT eblip-19563 268 12 statistical statistical ADJ eblip-19563 268 13 analysis analysis NOUN eblip-19563 268 14 indicates indicate VERB eblip-19563 268 15 that that SCONJ eblip-19563 268 16 it it PRON eblip-19563 268 17 could could AUX eblip-19563 268 18 not not PART eblip-19563 268 19 be be AUX eblip-19563 268 20 ruled rule VERB eblip-19563 268 21 out out ADP eblip-19563 268 22 due due ADP eblip-19563 268 23 to to ADP eblip-19563 268 24 chance chance NOUN eblip-19563 268 25 . . PUNCT eblip-19563 269 1 however however ADV eblip-19563 269 2 , , PUNCT eblip-19563 269 3 one one NUM eblip-19563 269 4 very very ADV eblip-19563 269 5 important important ADJ eblip-19563 269 6 point point NOUN eblip-19563 269 7 should should AUX eblip-19563 269 8 be be AUX eblip-19563 269 9 noted note VERB eblip-19563 269 10 : : PUNCT eblip-19563 269 11 perceived perceive VERB eblip-19563 269 12 service service NOUN eblip-19563 269 13 quality quality NOUN eblip-19563 269 14 did do AUX eblip-19563 269 15 not not PART eblip-19563 269 16 decrease decrease VERB eblip-19563 269 17 . . PUNCT eblip-19563 270 1 despite despite SCONJ eblip-19563 270 2 the the DET eblip-19563 270 3 economic economic ADJ eblip-19563 270 4 downturn downturn NOUN eblip-19563 270 5 and and CCONJ eblip-19563 270 6 subsequent subsequent ADJ eblip-19563 270 7 fiscal fiscal ADJ eblip-19563 270 8 “ " PUNCT eblip-19563 270 9 crunching crunching NOUN eblip-19563 270 10 ” " PUNCT eblip-19563 270 11 between between ADP eblip-19563 270 12 2006 2006 NUM eblip-19563 270 13 and and CCONJ eblip-19563 270 14 2009 2009 NUM eblip-19563 270 15 , , PUNCT eblip-19563 270 16 users user NOUN eblip-19563 270 17 ’ ' PUNCT eblip-19563 270 18 satisfaction satisfaction NOUN eblip-19563 270 19 with with ADP eblip-19563 270 20 service service NOUN eblip-19563 270 21 quality quality NOUN eblip-19563 270 22 did do AUX eblip-19563 270 23 not not PART eblip-19563 270 24 diminish diminish VERB eblip-19563 270 25 significantly significantly ADV eblip-19563 270 26 . . PUNCT eblip-19563 271 1 the the DET eblip-19563 271 2 gains gain NOUN eblip-19563 271 3 resulting result VERB eblip-19563 271 4 from from ADP eblip-19563 271 5 the the DET eblip-19563 271 6 development development NOUN eblip-19563 271 7 of of ADP eblip-19563 271 8 the the DET eblip-19563 271 9 information information NOUN eblip-19563 271 10 commons common NOUN eblip-19563 271 11 were be AUX eblip-19563 271 12 maintained maintain VERB eblip-19563 271 13 , , PUNCT eblip-19563 271 14 which which PRON eblip-19563 271 15 suggests suggest VERB eblip-19563 271 16 a a DET eblip-19563 271 17 long long ADJ eblip-19563 271 18 - - PUNCT eblip-19563 271 19 term term NOUN eblip-19563 271 20 , , PUNCT eblip-19563 271 21 sustained sustained ADJ eblip-19563 271 22 impact impact NOUN eblip-19563 271 23 from from ADP eblip-19563 271 24 developing develop VERB eblip-19563 271 25 such such DET eblip-19563 271 26 a a DET eblip-19563 271 27 model model NOUN eblip-19563 271 28 of of ADP eblip-19563 271 29 service service NOUN eblip-19563 271 30 delivery delivery NOUN eblip-19563 271 31 . . PUNCT eblip-19563 272 1 the the DET eblip-19563 272 2 butler butler PROPN eblip-19563 272 3 library library PROPN eblip-19563 272 4 staff staff NOUN eblip-19563 272 5 and and CCONJ eblip-19563 272 6 administration administration NOUN eblip-19563 272 7 were be AUX eblip-19563 272 8 pleased pleased ADJ eblip-19563 272 9 overall overall ADJ eblip-19563 272 10 with with ADP eblip-19563 272 11 this this DET eblip-19563 272 12 result result NOUN eblip-19563 272 13 since since SCONJ eblip-19563 272 14 it it PRON eblip-19563 272 15 was be AUX eblip-19563 272 16 hoped hope VERB eblip-19563 272 17 this this DET eblip-19563 272 18 model model NOUN eblip-19563 272 19 would would AUX eblip-19563 272 20 not not PART eblip-19563 272 21 be be AUX eblip-19563 272 22 a a DET eblip-19563 272 23 one one NUM eblip-19563 272 24 - - PUNCT eblip-19563 272 25 time time NOUN eblip-19563 272 26 “ " PUNCT eblip-19563 272 27 shot shoot VERB eblip-19563 272 28 in in ADP eblip-19563 272 29 the the DET eblip-19563 272 30 arm arm NOUN eblip-19563 272 31 ” " PUNCT eblip-19563 272 32 or or CCONJ eblip-19563 272 33 a a DET eblip-19563 272 34 dramatic dramatic ADJ eblip-19563 272 35 fad fad NOUN eblip-19563 272 36 . . PUNCT eblip-19563 273 1 results result NOUN eblip-19563 273 2 from from ADP eblip-19563 273 3 2006 2006 NUM eblip-19563 273 4 - - SYM eblip-19563 273 5 2009 2009 NUM eblip-19563 273 6 comparisons comparison NOUN eblip-19563 273 7 support support NOUN eblip-19563 273 8 sustained sustain VERB eblip-19563 273 9 , , PUNCT eblip-19563 273 10 positive positive ADJ eblip-19563 273 11 gains gain NOUN eblip-19563 273 12 . . PUNCT eblip-19563 273 13         SPACE eblip-19563 274 1 figure figure NOUN eblip-19563 274 2 1 1 NUM eblip-19563 274 3 butler butler NOUN eblip-19563 274 4 library library NOUN eblip-19563 274 5 benchmarking benchmarking NOUN eblip-19563 274 6 & & CCONJ eblip-19563 274 7 self self NOUN eblip-19563 274 8 - - PUNCT eblip-19563 274 9 benchmarking benchmarke VERB eblip-19563 274 10 from from ADP eblip-19563 274 11 2003 2003 NUM eblip-19563 274 12 to to ADP eblip-19563 274 13 2009 2009 NUM eblip-19563 274 14     SPACE eblip-19563 274 15 statistical statistical ADJ eblip-19563 274 16 analyses analysis NOUN eblip-19563 274 17 for for ADP eblip-19563 274 18 undergraduate undergraduate NOUN eblip-19563 274 19 and and CCONJ eblip-19563 274 20 graduate graduate NOUN eblip-19563 274 21 students student NOUN eblip-19563 274 22 revealed reveal VERB eblip-19563 274 23 no no DET eblip-19563 274 24 differences difference NOUN eblip-19563 274 25 in in ADP eblip-19563 274 26 their their PRON eblip-19563 274 27 perceptions perception NOUN eblip-19563 274 28 of of ADP eblip-19563 274 29 service service NOUN eblip-19563 274 30 quality quality NOUN eblip-19563 274 31 prior prior ADV eblip-19563 274 32 to to ADP eblip-19563 274 33 the the DET eblip-19563 274 34 development development NOUN eblip-19563 274 35 of of ADP eblip-19563 274 36 the the DET eblip-19563 274 37 information information NOUN eblip-19563 274 38 commons common NOUN eblip-19563 274 39 ; ; PUNCT eblip-19563 274 40 without without ADP eblip-19563 274 41 disagreement disagreement NOUN eblip-19563 274 42 , , PUNCT eblip-19563 274 43 it it PRON eblip-19563 274 44 was be AUX eblip-19563 274 45 apparent apparent ADJ eblip-19563 274 46 they they PRON eblip-19563 274 47 were be AUX eblip-19563 274 48 both both ADV eblip-19563 274 49 equally equally ADV eblip-19563 274 50 dissatisfied dissatisfied ADJ eblip-19563 274 51 with with ADP eblip-19563 274 52 library library NOUN eblip-19563 274 53 services service NOUN eblip-19563 274 54 in in ADP eblip-19563 274 55 2003 2003 NUM eblip-19563 274 56 . . PUNCT eblip-19563 275 1 however however ADV eblip-19563 275 2 , , PUNCT eblip-19563 275 3 for for ADP eblip-19563 275 4 both both CCONJ eblip-19563 275 5 the the DET eblip-19563 275 6 2006 2006 NUM eblip-19563 275 7 and and CCONJ eblip-19563 275 8 2009 2009 NUM eblip-19563 275 9 data datum NOUN eblip-19563 275 10 , , PUNCT eblip-19563 275 11 analyses analysis NOUN eblip-19563 275 12 revealed reveal VERB eblip-19563 275 13 that that SCONJ eblip-19563 275 14 the the DET eblip-19563 275 15 development development NOUN eblip-19563 275 16 of of ADP eblip-19563 275 17 the the DET eblip-19563 275 18 information information NOUN eblip-19563 275 19 commons common NOUN eblip-19563 275 20 had have VERB eblip-19563 275 21 more more ADJ eblip-19563 275 22 of of ADP eblip-19563 275 23 an an DET eblip-19563 275 24 impact impact NOUN eblip-19563 275 25 on on ADP eblip-19563 275 26 undergraduate undergraduate ADJ eblip-19563 275 27 students student NOUN eblip-19563 275 28 ’ ’ PART eblip-19563 275 29 perceptions perception NOUN eblip-19563 275 30 of of ADP eblip-19563 275 31 service service NOUN eblip-19563 275 32 quality quality NOUN eblip-19563 275 33 than than ADP eblip-19563 275 34 graduate graduate ADJ eblip-19563 275 35 students student NOUN eblip-19563 275 36 . . PUNCT eblip-19563 276 1 to to PART eblip-19563 276 2 help help VERB eblip-19563 276 3 understand understand VERB eblip-19563 276 4 this this DET eblip-19563 276 5 difference difference NOUN eblip-19563 276 6 , , PUNCT eblip-19563 276 7 correlations correlation NOUN eblip-19563 276 8 between between ADP eblip-19563 276 9 all all DET eblip-19563 276 10 2009 2009 NUM eblip-19563 276 11 libqual+ libqual+ ADP eblip-19563 276 12 ® ® NOUN eblip-19563 276 13 survey survey NOUN eblip-19563 276 14 items item NOUN eblip-19563 276 15 and and CCONJ eblip-19563 276 16 the the DET eblip-19563 276 17 overall overall ADJ eblip-19563 276 18 mean mean ADJ eblip-19563 276 19 adequacy adequacy NOUN eblip-19563 276 20 gap gap NOUN eblip-19563 276 21 scores score NOUN eblip-19563 276 22 were be AUX eblip-19563 276 23 computed compute VERB eblip-19563 276 24 for for ADP eblip-19563 276 25 both both CCONJ eblip-19563 276 26 the the DET eblip-19563 276 27 undergraduate undergraduate NOUN eblip-19563 276 28 and and CCONJ eblip-19563 276 29 graduate graduate NOUN eblip-19563 276 30 student student NOUN eblip-19563 276 31 groups group NOUN eblip-19563 276 32 . . PUNCT eblip-19563 277 1 for for ADP eblip-19563 277 2 each each DET eblip-19563 277 3 group group NOUN eblip-19563 277 4 , , PUNCT eblip-19563 277 5 table table NOUN eblip-19563 277 6 2 2 NUM eblip-19563 277 7 illustrates illustrate VERB eblip-19563 277 8 the the DET eblip-19563 277 9 five five NUM eblip-19563 277 10 libqual+ libqual+ NOUN eblip-19563 277 11 ® ® NOUN eblip-19563 277 12 items item NOUN eblip-19563 277 13 that that PRON eblip-19563 277 14 most most ADV eblip-19563 277 15 highly highly ADV eblip-19563 277 16 correlate correlate ADJ eblip-19563 277 17 with with ADP eblip-19563 277 18 the the DET eblip-19563 277 19 mean mean ADJ eblip-19563 277 20 adequacy adequacy NOUN eblip-19563 277 21 gap gap NOUN eblip-19563 277 22 score score NOUN eblip-19563 277 23 : : PUNCT eblip-19563 277 24     SPACE eblip-19563 277 25 the the DET eblip-19563 277 26 development development NOUN eblip-19563 277 27 of of ADP eblip-19563 277 28 an an DET eblip-19563 277 29 information information NOUN eblip-19563 277 30 commons common NOUN eblip-19563 277 31 best well ADV eblip-19563 277 32 fits fit VERB eblip-19563 277 33 with with ADP eblip-19563 277 34 the the DET eblip-19563 277 35 library library NOUN eblip-19563 277 36 as as ADP eblip-19563 277 37 place place NOUN eblip-19563 277 38 service service NOUN eblip-19563 277 39 dimension dimension NOUN eblip-19563 277 40 . . PUNCT eblip-19563 278 1 using use VERB eblip-19563 278 2 table table NOUN eblip-19563 278 3 2 2 NUM eblip-19563 278 4 as as ADP eblip-19563 278 5 a a DET eblip-19563 278 6 guide guide NOUN eblip-19563 278 7 , , PUNCT eblip-19563 278 8 this this DET eblip-19563 278 9 dimension dimension NOUN eblip-19563 278 10 appears appear VERB eblip-19563 278 11 to to PART eblip-19563 278 12 be be AUX eblip-19563 278 13 of of ADP eblip-19563 278 14 more more ADJ eblip-19563 278 15 value value NOUN eblip-19563 278 16 to to PART eblip-19563 278 17 undergraduate undergraduate VERB eblip-19563 278 18 students student NOUN eblip-19563 278 19 than than ADP eblip-19563 278 20 graduate graduate ADJ eblip-19563 278 21 students student NOUN eblip-19563 278 22 . . PUNCT eblip-19563 279 1 for for ADP eblip-19563 279 2 undergraduates undergraduate NOUN eblip-19563 279 3 , , PUNCT eblip-19563 279 4 three three NUM eblip-19563 279 5 of of ADP eblip-19563 279 6 the the DET eblip-19563 279 7 top top ADJ eblip-19563 279 8 five five NUM eblip-19563 279 9 items item NOUN eblip-19563 279 10 stem stem VERB eblip-19563 279 11 from from ADP eblip-19563 279 12 this this DET eblip-19563 279 13 service service NOUN eblip-19563 279 14 dimension dimension NOUN eblip-19563 279 15 . . PUNCT eblip-19563 280 1 one one NUM eblip-19563 280 2 explanation explanation NOUN eblip-19563 280 3 is be AUX eblip-19563 280 4 that that SCONJ eblip-19563 280 5 undergraduate undergraduate ADJ eblip-19563 280 6 students student NOUN eblip-19563 280 7 see see VERB eblip-19563 280 8 the the DET eblip-19563 280 9 information information NOUN eblip-19563 280 10 commons common NOUN eblip-19563 280 11 and/or and/or CCONJ eblip-19563 280 12 library library NOUN eblip-19563 280 13 as as ADP eblip-19563 280 14 a a DET eblip-19563 280 15 necessity necessity NOUN eblip-19563 280 16 for for ADP eblip-19563 280 17 their their PRON eblip-19563 280 18 learning learning NOUN eblip-19563 280 19 , , PUNCT eblip-19563 280 20 study study NOUN eblip-19563 280 21 , , PUNCT eblip-19563 280 22 and and CCONJ eblip-19563 280 23 research research NOUN eblip-19563 280 24 . . PUNCT eblip-19563 281 1 with with ADP eblip-19563 281 2 a a DET eblip-19563 281 3 multitude multitude NOUN eblip-19563 281 4 of of ADP eblip-19563 281 5 information information NOUN eblip-19563 281 6 , , PUNCT eblip-19563 281 7 technological technological ADJ eblip-19563 281 8 , , PUNCT eblip-19563 281 9 cultural cultural ADJ eblip-19563 281 10 , , PUNCT eblip-19563 281 11 and and CCONJ eblip-19563 281 12 recreational recreational ADJ eblip-19563 281 13 services service NOUN eblip-19563 281 14 and and CCONJ eblip-19563 281 15 activities activity NOUN eblip-19563 281 16 , , PUNCT eblip-19563 281 17 they they PRON eblip-19563 281 18 may may AUX eblip-19563 281 19 view view VERB eblip-19563 281 20 the the DET eblip-19563 281 21 information information NOUN eblip-19563 281 22 commons common NOUN eblip-19563 281 23 as as ADP eblip-19563 281 24 a a DET eblip-19563 281 25 place place NOUN eblip-19563 281 26 to to PART eblip-19563 281 27 “ " PUNCT eblip-19563 281 28 get get VERB eblip-19563 281 29 away away ADV eblip-19563 281 30 ” " PUNCT eblip-19563 281 31 and and CCONJ eblip-19563 281 32 relax relax VERB eblip-19563 281 33 and/or and/or CCONJ eblip-19563 281 34 a a DET eblip-19563 281 35 place place NOUN eblip-19563 281 36 to to PART eblip-19563 281 37 be be AUX eblip-19563 281 38 nurtured nurture VERB eblip-19563 281 39 when when SCONJ eblip-19563 281 40 they they PRON eblip-19563 281 41 need need VERB eblip-19563 281 42 assistance assistance NOUN eblip-19563 281 43 . . PUNCT eblip-19563 281 44     SPACE eblip-19563 282 1 library library NOUN eblip-19563 282 2 as as ADP eblip-19563 282 3 place place NOUN eblip-19563 282 4 seems seem VERB eblip-19563 282 5 to to PART eblip-19563 282 6 be be AUX eblip-19563 282 7 less less ADV eblip-19563 282 8 relevant relevant ADJ eblip-19563 282 9 to to PART eblip-19563 282 10 graduate graduate VERB eblip-19563 282 11 students student NOUN eblip-19563 282 12 , , PUNCT eblip-19563 282 13 as as SCONJ eblip-19563 282 14 evidenced evidence VERB eblip-19563 282 15 in in ADP eblip-19563 282 16 table table NOUN eblip-19563 282 17 2 2 NUM eblip-19563 282 18 ; ; PUNCT eblip-19563 282 19 only only ADV eblip-19563 282 20 one one NUM eblip-19563 282 21 item item NOUN eblip-19563 282 22 stems stem VERB eblip-19563 282 23 from from ADP eblip-19563 282 24 this this DET eblip-19563 282 25 service service NOUN eblip-19563 282 26 dimension dimension NOUN eblip-19563 282 27 . . PUNCT eblip-19563 283 1 instead instead ADV eblip-19563 283 2 , , PUNCT eblip-19563 283 3 more more ADJ eblip-19563 283 4 of of ADP eblip-19563 283 5 their their PRON eblip-19563 283 6 top top ADJ eblip-19563 283 7 items item NOUN eblip-19563 283 8 relate relate VERB eblip-19563 283 9 to to ADP eblip-19563 283 10 information information NOUN eblip-19563 283 11 control control NOUN eblip-19563 283 12 and and CCONJ eblip-19563 283 13 affect affect NOUN eblip-19563 283 14 of of ADP eblip-19563 283 15 service service NOUN eblip-19563 283 16 . . PUNCT eblip-19563 284 1 many many ADJ eblip-19563 284 2 graduate graduate ADJ eblip-19563 284 3 students student NOUN eblip-19563 284 4 have have VERB eblip-19563 284 5 families family NOUN eblip-19563 284 6 , , PUNCT eblip-19563 284 7 careers career NOUN eblip-19563 284 8 , , PUNCT eblip-19563 284 9 and and CCONJ eblip-19563 284 10 other other ADJ eblip-19563 284 11 responsibilities responsibility NOUN eblip-19563 284 12 outside outside ADP eblip-19563 284 13 of of ADP eblip-19563 284 14 the the DET eblip-19563 284 15 college college NOUN eblip-19563 284 16 environment environment NOUN eblip-19563 284 17 and and CCONJ eblip-19563 284 18 , , PUNCT eblip-19563 284 19 thus thus ADV eblip-19563 284 20 , , PUNCT eblip-19563 284 21 might might AUX eblip-19563 284 22 be be AUX eblip-19563 284 23 less less ADV eblip-19563 284 24 reliant reliant ADJ eblip-19563 284 25 on on ADP eblip-19563 284 26 the the DET eblip-19563 284 27 information information NOUN eblip-19563 284 28 commons common NOUN eblip-19563 284 29 to to PART eblip-19563 284 30 fill fill VERB eblip-19563 284 31 the the DET eblip-19563 284 32 role role NOUN eblip-19563 284 33 of of ADP eblip-19563 284 34 a a DET eblip-19563 284 35 “ " PUNCT eblip-19563 284 36 second second ADJ eblip-19563 284 37 home home NOUN eblip-19563 284 38 . . PUNCT eblip-19563 284 39 ” " PUNCT eblip-19563 285 1 also also ADV eblip-19563 285 2 , , PUNCT eblip-19563 285 3 since since SCONJ eblip-19563 285 4 many many ADJ eblip-19563 285 5 of of ADP eblip-19563 285 6 their their PRON eblip-19563 285 7 responsibilities responsibility NOUN eblip-19563 285 8 and and CCONJ eblip-19563 285 9 activities activity NOUN eblip-19563 285 10 may may AUX eblip-19563 285 11 center center VERB eblip-19563 285 12 more more ADV eblip-19563 285 13 on on ADP eblip-19563 285 14 advanced advanced ADJ eblip-19563 285 15 research research NOUN eblip-19563 285 16 than than ADP eblip-19563 285 17 undergraduates undergraduate NOUN eblip-19563 285 18 , , PUNCT eblip-19563 285 19 the the DET eblip-19563 285 20 information information NOUN eblip-19563 285 21 control control NOUN eblip-19563 285 22 dimension dimension NOUN eblip-19563 285 23 is be AUX eblip-19563 285 24 more more ADV eblip-19563 285 25 important important ADJ eblip-19563 285 26 to to PART eblip-19563 285 27 graduate graduate VERB eblip-19563 285 28 students student NOUN eblip-19563 285 29 . . PUNCT eblip-19563 285 30     SPACE eblip-19563 286 1 table table NOUN eblip-19563 286 2 2 2 NUM eblip-19563 286 3 top top NOUN eblip-19563 286 4 five five NUM eblip-19563 286 5 libqual+ libqual+ ADP eblip-19563 286 6 ® ® NOUN eblip-19563 286 7 items item NOUN eblip-19563 286 8 for for ADP eblip-19563 286 9 undergraduate undergraduate NOUN eblip-19563 286 10 and and CCONJ eblip-19563 286 11 graduate graduate NOUN eblip-19563 286 12 students student NOUN eblip-19563 286 13 service service NOUN eblip-19563 286 14 element element NOUN eblip-19563 286 15 service service NOUN eblip-19563 286 16 dimension dimension NOUN eblip-19563 286 17 pearson pearson PROPN eblip-19563 286 18 r r PROPN eblip-19563 286 19 coefficient coefficient PROPN eblip-19563 286 20 undergraduate undergraduate NOUN eblip-19563 286 21 students student NOUN eblip-19563 286 22 employees employee NOUN eblip-19563 286 23 who who PRON eblip-19563 286 24 are be AUX eblip-19563 286 25 consistently consistently ADV eblip-19563 286 26 courteous courteous ADJ eblip-19563 286 27 . . PUNCT eblip-19563 287 1 affect affect VERB eblip-19563 287 2 of of ADP eblip-19563 287 3 service service NOUN eblip-19563 287 4 0.756 0.756 NUM eblip-19563 287 5 a a DET eblip-19563 287 6 comfortable comfortable ADJ eblip-19563 287 7 and and CCONJ eblip-19563 287 8 inviting invite VERB eblip-19563 287 9 location location NOUN eblip-19563 287 10 . . PUNCT eblip-19563 288 1 library library NOUN eblip-19563 288 2 as as ADP eblip-19563 288 3 place place NOUN eblip-19563 288 4 0.755 0.755 NUM eblip-19563 288 5 library library NOUN eblip-19563 288 6 space space NOUN eblip-19563 288 7 that that PRON eblip-19563 288 8 inspires inspire VERB eblip-19563 288 9 study study NOUN eblip-19563 288 10 and and CCONJ eblip-19563 288 11 learning learning NOUN eblip-19563 288 12 . . PUNCT eblip-19563 289 1 library library NOUN eblip-19563 289 2 as as ADP eblip-19563 289 3 place place NOUN eblip-19563 289 4 0.739 0.739 NUM eblip-19563 289 5 a a DET eblip-19563 289 6 getaway getaway NOUN eblip-19563 289 7 for for ADP eblip-19563 289 8 study study NOUN eblip-19563 289 9 , , PUNCT eblip-19563 289 10 learning learning NOUN eblip-19563 289 11 , , PUNCT eblip-19563 289 12 or or CCONJ eblip-19563 289 13 research research NOUN eblip-19563 289 14 . . PUNCT eblip-19563 290 1 library library NOUN eblip-19563 290 2 as as ADP eblip-19563 290 3 place place NOUN eblip-19563 290 4 0.724 0.724 NUM eblip-19563 290 5 employees employee NOUN eblip-19563 290 6 who who PRON eblip-19563 290 7 have have VERB eblip-19563 290 8 the the DET eblip-19563 290 9 knowledge knowledge NOUN eblip-19563 290 10 to to PART eblip-19563 290 11 answer answer VERB eblip-19563 290 12 user user NOUN eblip-19563 290 13 questions question NOUN eblip-19563 290 14 . . PUNCT eblip-19563 291 1 affect affect VERB eblip-19563 291 2 of of ADP eblip-19563 291 3 service service NOUN eblip-19563 291 4 0.71 0.71 NUM eblip-19563 291 5 graduate graduate NOUN eblip-19563 291 6 students student NOUN eblip-19563 291 7 a a DET eblip-19563 291 8 library library NOUN eblip-19563 291 9 website website NOUN eblip-19563 291 10 enabling enable VERB eblip-19563 291 11 me i PRON eblip-19563 291 12 to to PART eblip-19563 291 13 locate locate VERB eblip-19563 291 14 information information NOUN eblip-19563 291 15 on on ADP eblip-19563 291 16 my my PRON eblip-19563 291 17 own own ADJ eblip-19563 291 18 . . PUNCT eblip-19563 292 1 information information NOUN eblip-19563 292 2 control control VERB eblip-19563 292 3 0.827 0.827 NUM eblip-19563 292 4 readiness readiness NOUN eblip-19563 292 5 to to PART eblip-19563 292 6 respond respond VERB eblip-19563 292 7 to to ADP eblip-19563 292 8 user user NOUN eblip-19563 292 9 questions question NOUN eblip-19563 292 10 . . PUNCT eblip-19563 293 1 affect affect VERB eblip-19563 293 2 of of ADP eblip-19563 293 3 service service NOUN eblip-19563 293 4 0.781 0.781 NUM eblip-19563 293 5 a a DET eblip-19563 293 6 getaway getaway NOUN eblip-19563 293 7 for for ADP eblip-19563 293 8 study study NOUN eblip-19563 293 9 , , PUNCT eblip-19563 293 10 learning learning NOUN eblip-19563 293 11 , , PUNCT eblip-19563 293 12 or or CCONJ eblip-19563 293 13 research research NOUN eblip-19563 293 14 . . PUNCT eblip-19563 294 1 library library NOUN eblip-19563 294 2 as as ADP eblip-19563 294 3 place place NOUN eblip-19563 294 4 0.779 0.779 NUM eblip-19563 294 5 employees employee NOUN eblip-19563 294 6 who who PRON eblip-19563 294 7 have have VERB eblip-19563 294 8 the the DET eblip-19563 294 9 knowledge knowledge NOUN eblip-19563 294 10 to to PART eblip-19563 294 11 answer answer VERB eblip-19563 294 12 questions question NOUN eblip-19563 294 13 . . PUNCT eblip-19563 295 1 affect affect VERB eblip-19563 295 2 of of ADP eblip-19563 295 3 service service NOUN eblip-19563 295 4 0.776 0.776 NUM eblip-19563 295 5 employees employee NOUN eblip-19563 295 6 who who PRON eblip-19563 295 7 are be AUX eblip-19563 295 8 consistently consistently ADV eblip-19563 295 9 courteous courteous ADJ eblip-19563 295 10 . . PUNCT eblip-19563 296 1 affect affect VERB eblip-19563 296 2 of of ADP eblip-19563 296 3 service service NOUN eblip-19563 296 4 0.774 0.774 NUM eblip-19563 296 5 the the DET eblip-19563 296 6 electronic electronic ADJ eblip-19563 296 7 information information NOUN eblip-19563 296 8 resources resource NOUN eblip-19563 296 9 i i PRON eblip-19563 296 10 need need VERB eblip-19563 296 11 . . PUNCT eblip-19563 297 1 information information NOUN eblip-19563 297 2 control control VERB eblip-19563 297 3 0.769 0.769 NUM eblip-19563 297 4     SPACE eblip-19563 297 5 these these DET eblip-19563 297 6 findings finding NOUN eblip-19563 297 7 sparked spark VERB eblip-19563 297 8 much much ADJ eblip-19563 297 9 debate debate NOUN eblip-19563 297 10 among among ADP eblip-19563 297 11 library library ADJ eblip-19563 297 12 faculty faculty NOUN eblip-19563 297 13 and and CCONJ eblip-19563 297 14 staff staff NOUN eblip-19563 297 15 , , PUNCT eblip-19563 297 16 and and CCONJ eblip-19563 297 17 they they PRON eblip-19563 297 18 likely likely ADV eblip-19563 297 19 will will AUX eblip-19563 297 20 guide guide VERB eblip-19563 297 21 future future ADJ eblip-19563 297 22 planning planning NOUN eblip-19563 297 23 and and CCONJ eblip-19563 297 24 services service NOUN eblip-19563 297 25 for for ADP eblip-19563 297 26 the the DET eblip-19563 297 27 information information NOUN eblip-19563 297 28 commons common NOUN eblip-19563 297 29 . . PUNCT eblip-19563 298 1 after after ADV eblip-19563 298 2 all all ADV eblip-19563 298 3 , , PUNCT eblip-19563 298 4 graduate graduate NOUN eblip-19563 298 5 students student NOUN eblip-19563 298 6 are be AUX eblip-19563 298 7 a a DET eblip-19563 298 8 very very ADV eblip-19563 298 9 important important ADJ eblip-19563 298 10 user user NOUN eblip-19563 298 11 group group NOUN eblip-19563 298 12 too too ADV eblip-19563 298 13 ; ; PUNCT eblip-19563 298 14 and and CCONJ eblip-19563 298 15 the the DET eblip-19563 298 16 planning planning NOUN eblip-19563 298 17 of of ADP eblip-19563 298 18 services service NOUN eblip-19563 298 19 must must AUX eblip-19563 298 20 take take VERB eblip-19563 298 21 into into ADP eblip-19563 298 22 account account NOUN eblip-19563 298 23 their their PRON eblip-19563 298 24 unique unique ADJ eblip-19563 298 25 needs need NOUN eblip-19563 298 26 and and CCONJ eblip-19563 298 27 interests interest NOUN eblip-19563 298 28 , , PUNCT eblip-19563 298 29 particularly particularly ADV eblip-19563 298 30 in in ADP eblip-19563 298 31 relation relation NOUN eblip-19563 298 32 to to ADP eblip-19563 298 33 their their PRON eblip-19563 298 34 research research NOUN eblip-19563 298 35 interests interest NOUN eblip-19563 298 36 and and CCONJ eblip-19563 298 37 information information NOUN eblip-19563 298 38 requests request NOUN eblip-19563 298 39 . . PUNCT eblip-19563 299 1 these these DET eblip-19563 299 2 findings finding NOUN eblip-19563 299 3 would would AUX eblip-19563 299 4 not not PART eblip-19563 299 5 have have AUX eblip-19563 299 6 been be AUX eblip-19563 299 7 identified identify VERB eblip-19563 299 8 without without ADP eblip-19563 299 9 the the DET eblip-19563 299 10 libqual+ libqual+ NOUN eblip-19563 299 11 ® ® NOUN eblip-19563 299 12 data datum NOUN eblip-19563 299 13 and and CCONJ eblip-19563 299 14 methods method NOUN eblip-19563 299 15 related relate VERB eblip-19563 299 16 somewhat somewhat ADV eblip-19563 299 17 to to ADP eblip-19563 299 18 data datum NOUN eblip-19563 299 19 mining mining NOUN eblip-19563 299 20 . . PUNCT eblip-19563 300 1 certainly certainly ADV eblip-19563 300 2 this this DET eblip-19563 300 3 information information NOUN eblip-19563 300 4 is be AUX eblip-19563 300 5 of of ADP eblip-19563 300 6 critical critical ADJ eblip-19563 300 7 importance importance NOUN eblip-19563 300 8 and and CCONJ eblip-19563 300 9 will will AUX eblip-19563 300 10 be be AUX eblip-19563 300 11 addressed address VERB eblip-19563 300 12 in in ADP eblip-19563 300 13 future future ADJ eblip-19563 300 14 endeavors endeavor NOUN eblip-19563 300 15 . . PUNCT eblip-19563 300 16     SPACE eblip-19563 301 1 conclusion conclusion NOUN eblip-19563 301 2     SPACE eblip-19563 301 3 the the DET eblip-19563 301 4 information information NOUN eblip-19563 301 5 commons common NOUN eblip-19563 301 6 has have AUX eblip-19563 301 7 become become VERB eblip-19563 301 8 a a DET eblip-19563 301 9 popular popular ADJ eblip-19563 301 10 place place NOUN eblip-19563 301 11 for for ADP eblip-19563 301 12 new new ADJ eblip-19563 301 13 programming programming NOUN eblip-19563 301 14 , , PUNCT eblip-19563 301 15 exhibits exhibit NOUN eblip-19563 301 16 , , PUNCT eblip-19563 301 17 workshops workshop NOUN eblip-19563 301 18 , , PUNCT eblip-19563 301 19 and and CCONJ eblip-19563 301 20 cultural cultural ADJ eblip-19563 301 21 events event NOUN eblip-19563 301 22 on on ADP eblip-19563 301 23 campus campus NOUN eblip-19563 301 24 . . PUNCT eblip-19563 302 1 one one NUM eblip-19563 302 2 exciting exciting ADJ eblip-19563 302 3 new new ADJ eblip-19563 302 4 initiative initiative NOUN eblip-19563 302 5 , , PUNCT eblip-19563 302 6 which which PRON eblip-19563 302 7 has have AUX eblip-19563 302 8 received receive VERB eblip-19563 302 9 extensive extensive ADJ eblip-19563 302 10 local local ADJ eblip-19563 302 11 and and CCONJ eblip-19563 302 12 national national ADJ eblip-19563 302 13 recognition recognition NOUN eblip-19563 302 14 , , PUNCT eblip-19563 302 15 was be AUX eblip-19563 302 16 the the DET eblip-19563 302 17 creation creation NOUN eblip-19563 302 18 of of ADP eblip-19563 302 19 the the DET eblip-19563 302 20 rooftop rooftop NOUN eblip-19563 302 21 poetry poetry NOUN eblip-19563 302 22 club club NOUN eblip-19563 302 23 . . PUNCT eblip-19563 303 1 other other ADJ eblip-19563 303 2 new new ADJ eblip-19563 303 3 initiatives initiative NOUN eblip-19563 303 4 are be AUX eblip-19563 303 5 the the DET eblip-19563 303 6 implementation implementation NOUN eblip-19563 303 7 of of ADP eblip-19563 303 8 a a DET eblip-19563 303 9 digital digital ADJ eblip-19563 303 10 commons common NOUN eblip-19563 303 11 , , PUNCT eblip-19563 303 12 the the DET eblip-19563 303 13 library library ADJ eblip-19563 303 14 green green PROPN eblip-19563 303 15 initiative initiative PROPN eblip-19563 303 16 , , PUNCT eblip-19563 303 17 the the DET eblip-19563 303 18 software software NOUN eblip-19563 303 19 virtualization virtualization NOUN eblip-19563 303 20 project project NOUN eblip-19563 303 21 , , PUNCT eblip-19563 303 22 google google PROPN eblip-19563 303 23 docs doc NOUN eblip-19563 303 24 workshops workshop NOUN eblip-19563 303 25 , , PUNCT eblip-19563 303 26 and and CCONJ eblip-19563 303 27 the the DET eblip-19563 303 28 library library NOUN eblip-19563 303 29 blog blog NOUN eblip-19563 303 30 . . PUNCT eblip-19563 303 31     SPACE eblip-19563 304 1 beagle beagle NOUN eblip-19563 304 2 describes describe VERB eblip-19563 304 3 three three NUM eblip-19563 304 4 manifestations manifestation NOUN eblip-19563 304 5 integral integral ADJ eblip-19563 304 6 to to ADP eblip-19563 304 7 an an DET eblip-19563 304 8 information information NOUN eblip-19563 304 9 commons common NOUN eblip-19563 304 10 : : PUNCT eblip-19563 304 11 the the DET eblip-19563 304 12 physical physical ADJ eblip-19563 304 13 commons common NOUN eblip-19563 304 14 , , PUNCT eblip-19563 304 15 the the DET eblip-19563 304 16 virtual virtual ADJ eblip-19563 304 17 commons common NOUN eblip-19563 304 18 , , PUNCT eblip-19563 304 19 and and CCONJ eblip-19563 304 20 the the DET eblip-19563 304 21 cultural cultural ADJ eblip-19563 304 22 commons common NOUN eblip-19563 304 23 ( ( PUNCT eblip-19563 304 24 beagle beagle NOUN eblip-19563 304 25 et et PROPN eblip-19563 304 26 al al PROPN eblip-19563 304 27 . . PROPN eblip-19563 304 28 , , PUNCT eblip-19563 304 29 2006 2006 NUM eblip-19563 304 30 ) ) PUNCT eblip-19563 304 31 . . PUNCT eblip-19563 305 1 in in ADP eblip-19563 305 2 butler butler PROPN eblip-19563 305 3 library library PROPN eblip-19563 305 4 , , PUNCT eblip-19563 305 5 the the DET eblip-19563 305 6 physical physical ADJ eblip-19563 305 7 and and CCONJ eblip-19563 305 8 virtual virtual ADJ eblip-19563 305 9 had have AUX eblip-19563 305 10 been be AUX eblip-19563 305 11 deliberately deliberately ADV eblip-19563 305 12 and and CCONJ eblip-19563 305 13 consciously consciously ADV eblip-19563 305 14 created create VERB eblip-19563 305 15 . . PUNCT eblip-19563 306 1 however however ADV eblip-19563 306 2 , , PUNCT eblip-19563 306 3 it it PRON eblip-19563 306 4 was be AUX eblip-19563 306 5 the the DET eblip-19563 306 6 cultural cultural ADJ eblip-19563 306 7 component component NOUN eblip-19563 306 8 that that PRON eblip-19563 306 9 developed develop VERB eblip-19563 306 10 last last ADV eblip-19563 306 11 , , PUNCT eblip-19563 306 12 almost almost ADV eblip-19563 306 13 organically organically ADV eblip-19563 306 14 , , PUNCT eblip-19563 306 15 and and CCONJ eblip-19563 306 16 likely likely ADV eblip-19563 306 17 a a DET eblip-19563 306 18 result result NOUN eblip-19563 306 19 of of ADP eblip-19563 306 20 our our PRON eblip-19563 306 21 physical physical ADJ eblip-19563 306 22 and and CCONJ eblip-19563 306 23 virtual virtual ADJ eblip-19563 306 24 changes change NOUN eblip-19563 306 25 . . PUNCT eblip-19563 307 1 beagle beagle NOUN eblip-19563 307 2 lists list NOUN eblip-19563 307 3 creative creative ADJ eblip-19563 307 4 expression expression NOUN eblip-19563 307 5 , , PUNCT eblip-19563 307 6 public public ADJ eblip-19563 307 7 speech speech NOUN eblip-19563 307 8 , , PUNCT eblip-19563 307 9 popular popular ADJ eblip-19563 307 10 and and CCONJ eblip-19563 307 11 academic academic ADJ eblip-19563 307 12 publishing publishing NOUN eblip-19563 307 13 , , PUNCT eblip-19563 307 14 and and CCONJ eblip-19563 307 15 scholarly scholarly ADJ eblip-19563 307 16 inquiry inquiry NOUN eblip-19563 307 17 as as ADP eblip-19563 307 18 pieces piece NOUN eblip-19563 307 19 of of ADP eblip-19563 307 20 the the DET eblip-19563 307 21 cultural cultural ADJ eblip-19563 307 22 commons common NOUN eblip-19563 307 23 . . PUNCT eblip-19563 308 1 butler butler PROPN eblip-19563 308 2 library library PROPN eblip-19563 308 3 ’s ’s PART eblip-19563 308 4 cultural cultural ADJ eblip-19563 308 5 developments development NOUN eblip-19563 308 6 and and CCONJ eblip-19563 308 7 progressions progression NOUN eblip-19563 308 8 include include VERB eblip-19563 308 9 examples example NOUN eblip-19563 308 10 such such ADJ eblip-19563 308 11 as as ADP eblip-19563 308 12 : : PUNCT eblip-19563 308 13     SPACE eblip-19563 308 14 · · SYM eblip-19563 308 15                   SPACE eblip-19563 308 16 new new ADJ eblip-19563 308 17 programming programming NOUN eblip-19563 308 18 · · PUNCT eblip-19563 308 19                   SPACE eblip-19563 308 20 new new ADJ eblip-19563 308 21 exhibits exhibit NOUN eblip-19563 308 22 ( ( PUNCT eblip-19563 308 23 e.g. e.g. ADV eblip-19563 308 24 , , PUNCT eblip-19563 308 25 a a DET eblip-19563 308 26 faculty faculty NOUN eblip-19563 308 27 publications publication NOUN eblip-19563 308 28 showcase showcase NOUN eblip-19563 308 29 ; ; PUNCT eblip-19563 308 30 campus campus NOUN eblip-19563 308 31 and and CCONJ eblip-19563 308 32 community community NOUN eblip-19563 308 33 art art NOUN eblip-19563 308 34 exhibits exhibit NOUN eblip-19563 308 35 ) ) PUNCT eblip-19563 308 36 · · PUNCT eblip-19563 308 37                   SPACE eblip-19563 308 38 workshops workshop NOUN eblip-19563 308 39 ( ( PUNCT eblip-19563 308 40 e.g. e.g. ADV eblip-19563 308 41 , , PUNCT eblip-19563 308 42 google google PROPN eblip-19563 308 43 docs doc NOUN eblip-19563 308 44 ; ; PUNCT eblip-19563 308 45 software software NOUN eblip-19563 308 46 programs program NOUN eblip-19563 308 47 ) ) PUNCT eblip-19563 308 48 · · PUNCT eblip-19563 308 49                   SPACE eblip-19563 308 50 the the DET eblip-19563 308 51 implementation implementation NOUN eblip-19563 308 52 of of ADP eblip-19563 308 53 a a DET eblip-19563 308 54 digital digital ADJ eblip-19563 308 55 commons common NOUN eblip-19563 308 56 for for ADP eblip-19563 308 57 scholarly scholarly ADJ eblip-19563 308 58 works work NOUN eblip-19563 308 59 and and CCONJ eblip-19563 308 60 publications publication NOUN eblip-19563 308 61 · · PUNCT eblip-19563 308 62                   SPACE eblip-19563 308 63 the the DET eblip-19563 308 64 creation creation NOUN eblip-19563 308 65 of of ADP eblip-19563 308 66 a a DET eblip-19563 308 67 rooftop rooftop NOUN eblip-19563 308 68 poetry poetry NOUN eblip-19563 308 69 club club NOUN eblip-19563 308 70 · · PUNCT eblip-19563 308 71                   SPACE eblip-19563 308 72 the the DET eblip-19563 308 73 library library PROPN eblip-19563 308 74 ’s ’s PART eblip-19563 308 75 green green PROPN eblip-19563 308 76 initiative initiative NOUN eblip-19563 308 77 · · PUNCT eblip-19563 308 78                   SPACE eblip-19563 308 79 a a DET eblip-19563 308 80 software software NOUN eblip-19563 308 81 virtualization virtualization NOUN eblip-19563 308 82 project project NOUN eblip-19563 308 83 · · PUNCT eblip-19563 308 84                   SPACE eblip-19563 308 85 the the DET eblip-19563 308 86 library library ADJ eblip-19563 308 87 blog blog NOUN eblip-19563 308 88 and and CCONJ eblip-19563 308 89 newsletter newsletter NOUN eblip-19563 308 90     SPACE eblip-19563 308 91 new new ADJ eblip-19563 308 92 partners partner NOUN eblip-19563 308 93     SPACE eblip-19563 308 94 the the DET eblip-19563 308 95 information information NOUN eblip-19563 308 96 commons common NOUN eblip-19563 308 97 now now ADV eblip-19563 308 98 partners partner VERB eblip-19563 308 99 with with ADP eblip-19563 308 100 student student NOUN eblip-19563 308 101 affairs affair NOUN eblip-19563 308 102 , , PUNCT eblip-19563 308 103 graduate graduate NOUN eblip-19563 308 104 studies study NOUN eblip-19563 308 105 , , PUNCT eblip-19563 308 106 orientation orientation NOUN eblip-19563 308 107 , , PUNCT eblip-19563 308 108 instructional instructional ADJ eblip-19563 308 109 resources resource NOUN eblip-19563 308 110 , , PUNCT eblip-19563 308 111 college college NOUN eblip-19563 308 112 relations relation NOUN eblip-19563 308 113 , , PUNCT eblip-19563 308 114 events event NOUN eblip-19563 308 115 management management NOUN eblip-19563 308 116 , , PUNCT eblip-19563 308 117 university university NOUN eblip-19563 308 118 college college NOUN eblip-19563 308 119 , , PUNCT eblip-19563 308 120 the the DET eblip-19563 308 121 registrar registrar NOUN eblip-19563 308 122 , , PUNCT eblip-19563 308 123 and and CCONJ eblip-19563 308 124 computing computing NOUN eblip-19563 308 125 and and CCONJ eblip-19563 308 126 technology technology NOUN eblip-19563 308 127 services service NOUN eblip-19563 308 128 to to PART eblip-19563 308 129 provide provide VERB eblip-19563 308 130 ancillary ancillary ADJ eblip-19563 308 131 services service NOUN eblip-19563 308 132 to to ADP eblip-19563 308 133 the the DET eblip-19563 308 134 campus campus NOUN eblip-19563 308 135 . . PUNCT eblip-19563 308 136     SPACE eblip-19563 308 137 recognition recognition NOUN eblip-19563 308 138     SPACE eblip-19563 308 139 since since SCONJ eblip-19563 308 140 the the DET eblip-19563 308 141 creation creation NOUN eblip-19563 308 142 of of ADP eblip-19563 308 143 the the DET eblip-19563 308 144 information information NOUN eblip-19563 308 145 commons common NOUN eblip-19563 308 146 , , PUNCT eblip-19563 308 147 butler butler PROPN eblip-19563 308 148 library library PROPN eblip-19563 308 149 librarians librarian NOUN eblip-19563 308 150 have have AUX eblip-19563 308 151 been be AUX eblip-19563 308 152 awarded award VERB eblip-19563 308 153 a a DET eblip-19563 308 154 chancellor chancellor NOUN eblip-19563 308 155 ’s ’s PART eblip-19563 308 156 award award NOUN eblip-19563 308 157 for for ADP eblip-19563 308 158 excellence excellence NOUN eblip-19563 308 159 in in ADP eblip-19563 308 160 librarianship librarianship NOUN eblip-19563 308 161 , , PUNCT eblip-19563 308 162 an an DET eblip-19563 308 163 excellence excellence NOUN eblip-19563 308 164 in in ADP eblip-19563 308 165 library library PROPN eblip-19563 308 166 service service PROPN eblip-19563 308 167 award award NOUN eblip-19563 308 168 , , PUNCT eblip-19563 308 169 and and CCONJ eblip-19563 308 170 a a DET eblip-19563 308 171 library library NOUN eblip-19563 308 172 of of ADP eblip-19563 308 173 the the DET eblip-19563 308 174 year year NOUN eblip-19563 308 175 award award NOUN eblip-19563 308 176 . . PUNCT eblip-19563 309 1 our our PRON eblip-19563 309 2 library library NOUN eblip-19563 309 3 director director NOUN eblip-19563 309 4 was be AUX eblip-19563 309 5 promoted promote VERB eblip-19563 309 6 to to PART eblip-19563 309 7 associate associate VERB eblip-19563 309 8 vice vice NOUN eblip-19563 309 9 president president NOUN eblip-19563 309 10 for for ADP eblip-19563 309 11 library library NOUN eblip-19563 309 12 and and CCONJ eblip-19563 309 13 instructional instructional ADJ eblip-19563 309 14 technology technology NOUN eblip-19563 309 15 . . PUNCT eblip-19563 309 16     SPACE eblip-19563 310 1 a a DET eblip-19563 310 2 new new ADJ eblip-19563 310 3 reporting reporting NOUN eblip-19563 310 4 structure structure NOUN eblip-19563 310 5 , , PUNCT eblip-19563 310 6 split split VERB eblip-19563 310 7 between between ADP eblip-19563 310 8 the the DET eblip-19563 310 9 provost provost NOUN eblip-19563 310 10 and and CCONJ eblip-19563 310 11 the the DET eblip-19563 310 12 chief chief ADJ eblip-19563 310 13 information information NOUN eblip-19563 310 14 officer officer NOUN eblip-19563 310 15 , , PUNCT eblip-19563 310 16 reflects reflect VERB eblip-19563 310 17 the the DET eblip-19563 310 18 collaborative collaborative ADJ eblip-19563 310 19 nature nature NOUN eblip-19563 310 20 and and CCONJ eblip-19563 310 21 common common ADJ eblip-19563 310 22 goals goal NOUN eblip-19563 310 23 of of ADP eblip-19563 310 24 computing computing NOUN eblip-19563 310 25 and and CCONJ eblip-19563 310 26 technology technology NOUN eblip-19563 310 27 services service NOUN eblip-19563 310 28 and and CCONJ eblip-19563 310 29 the the DET eblip-19563 310 30 library library NOUN eblip-19563 310 31 . . PUNCT eblip-19563 310 32         SPACE eblip-19563 310 33 benefits benefit NOUN eblip-19563 310 34 for for ADP eblip-19563 310 35 students student NOUN eblip-19563 310 36     SPACE eblip-19563 310 37 seven seven NUM eblip-19563 310 38 years year NOUN eblip-19563 310 39 ago ago ADV eblip-19563 310 40 , , PUNCT eblip-19563 310 41 a a DET eblip-19563 310 42 student student NOUN eblip-19563 310 43 coming come VERB eblip-19563 310 44 to to ADP eblip-19563 310 45 the the DET eblip-19563 310 46 library library NOUN eblip-19563 310 47 to to PART eblip-19563 310 48 complete complete VERB eblip-19563 310 49 a a DET eblip-19563 310 50 homework homework NOUN eblip-19563 310 51 assignment assignment NOUN eblip-19563 310 52 would would AUX eblip-19563 310 53 need need VERB eblip-19563 310 54 to to PART eblip-19563 310 55 log log VERB eblip-19563 310 56 into into ADP eblip-19563 310 57 the the DET eblip-19563 310 58 library library NOUN eblip-19563 310 59 ’s ’s PART eblip-19563 310 60 computers computer NOUN eblip-19563 310 61 with with ADP eblip-19563 310 62 her her PRON eblip-19563 310 63 assigned assign VERB eblip-19563 310 64 username username NOUN eblip-19563 310 65 . . PUNCT eblip-19563 311 1 if if SCONJ eblip-19563 311 2 this this DET eblip-19563 311 3 student student NOUN eblip-19563 311 4 forgot forget VERB eblip-19563 311 5 her her PRON eblip-19563 311 6 username username NOUN eblip-19563 311 7 , , PUNCT eblip-19563 311 8 she she PRON eblip-19563 311 9 needed need VERB eblip-19563 311 10 to to PART eblip-19563 311 11 walk walk VERB eblip-19563 311 12 across across ADP eblip-19563 311 13 campus campus NOUN eblip-19563 311 14 to to ADP eblip-19563 311 15 a a DET eblip-19563 311 16 different different ADJ eblip-19563 311 17 building building NOUN eblip-19563 311 18 to to PART eblip-19563 311 19 get get VERB eblip-19563 311 20 assistance assistance NOUN eblip-19563 311 21 at at ADP eblip-19563 311 22 the the DET eblip-19563 311 23 computer computer NOUN eblip-19563 311 24 help help NOUN eblip-19563 311 25 desk desk VERB eblip-19563 311 26 . . PUNCT eblip-19563 312 1 at at ADP eblip-19563 312 2 this this DET eblip-19563 312 3 desk desk NOUN eblip-19563 312 4 the the DET eblip-19563 312 5 student student NOUN eblip-19563 312 6 would would AUX eblip-19563 312 7 be be AUX eblip-19563 312 8 asked ask VERB eblip-19563 312 9 to to PART eblip-19563 312 10 show show VERB eblip-19563 312 11 her she PRON eblip-19563 312 12 i i PROPN eblip-19563 312 13 d d PROPN eblip-19563 312 14 card card NOUN eblip-19563 312 15 . . PUNCT eblip-19563 313 1 if if SCONJ eblip-19563 313 2 this this DET eblip-19563 313 3 student student NOUN eblip-19563 313 4 did do AUX eblip-19563 313 5 not not PART eblip-19563 313 6 have have VERB eblip-19563 313 7 an an DET eblip-19563 313 8 i i PROPN eblip-19563 313 9 d d PROPN eblip-19563 313 10 card card NOUN eblip-19563 313 11 , , PUNCT eblip-19563 313 12 she she PRON eblip-19563 313 13 needed need VERB eblip-19563 313 14 to to PART eblip-19563 313 15 walk walk VERB eblip-19563 313 16 back back ADV eblip-19563 313 17 to to ADP eblip-19563 313 18 the the DET eblip-19563 313 19 library library NOUN eblip-19563 313 20 to to ADP eblip-19563 313 21 the the DET eblip-19563 313 22 i i PROPN eblip-19563 313 23 d d PROPN eblip-19563 313 24 card card NOUN eblip-19563 313 25 office office NOUN eblip-19563 313 26 where where SCONJ eblip-19563 313 27 she she PRON eblip-19563 313 28 might might AUX eblip-19563 313 29 have have VERB eblip-19563 313 30 to to PART eblip-19563 313 31 wait wait VERB eblip-19563 313 32 until until SCONJ eblip-19563 313 33 the the DET eblip-19563 313 34 next next ADJ eblip-19563 313 35 business business NOUN eblip-19563 313 36 day day NOUN eblip-19563 313 37 to to PART eblip-19563 313 38 receive receive VERB eblip-19563 313 39 her she PRON eblip-19563 313 40 i i PROPN eblip-19563 313 41 d. d. PROPN eblip-19563 313 42 the the DET eblip-19563 313 43 student student NOUN eblip-19563 313 44 would would AUX eblip-19563 313 45 then then ADV eblip-19563 313 46 have have VERB eblip-19563 313 47 to to PART eblip-19563 313 48 walk walk VERB eblip-19563 313 49 back back ADV eblip-19563 313 50 across across ADP eblip-19563 313 51 campus campus NOUN eblip-19563 313 52 to to ADP eblip-19563 313 53 the the DET eblip-19563 313 54 help help NOUN eblip-19563 313 55 desk desk NOUN eblip-19563 313 56 for for ADP eblip-19563 313 57 a a DET eblip-19563 313 58 username username NOUN eblip-19563 313 59 and and CCONJ eblip-19563 313 60 then then ADV eblip-19563 313 61 finally finally ADV eblip-19563 313 62 back back ADV eblip-19563 313 63 to to ADP eblip-19563 313 64 the the DET eblip-19563 313 65 library library NOUN eblip-19563 313 66 to to PART eblip-19563 313 67 access access VERB eblip-19563 313 68 the the DET eblip-19563 313 69 library library NOUN eblip-19563 313 70 ’s ’s PART eblip-19563 313 71 computers computer NOUN eblip-19563 313 72 and and CCONJ eblip-19563 313 73 use use VERB eblip-19563 313 74 the the DET eblip-19563 313 75 library library NOUN eblip-19563 313 76 ’s ’s PART eblip-19563 313 77 resources resource NOUN eblip-19563 313 78 . . PUNCT eblip-19563 313 79     SPACE eblip-19563 314 1 seven seven NUM eblip-19563 314 2 years year NOUN eblip-19563 314 3 ago ago ADV eblip-19563 314 4 , , PUNCT eblip-19563 314 5 there there PRON eblip-19563 314 6 was be VERB eblip-19563 314 7 no no DET eblip-19563 314 8 place place NOUN eblip-19563 314 9 to to PART eblip-19563 314 10 go go VERB eblip-19563 314 11 for for ADP eblip-19563 314 12 word word NOUN eblip-19563 314 13 processing processing NOUN eblip-19563 314 14 assistance assistance NOUN eblip-19563 314 15 nor nor CCONJ eblip-19563 314 16 was be AUX eblip-19563 314 17 there there PRON eblip-19563 314 18 any any DET eblip-19563 314 19 equipment equipment NOUN eblip-19563 314 20 such such ADJ eblip-19563 314 21 as as ADP eblip-19563 314 22 voice voice NOUN eblip-19563 314 23 recorders recorder NOUN eblip-19563 314 24 , , PUNCT eblip-19563 314 25 projectors projector NOUN eblip-19563 314 26 , , PUNCT eblip-19563 314 27 or or CCONJ eblip-19563 314 28 laptops laptop NOUN eblip-19563 314 29 available available ADJ eblip-19563 314 30 for for ADP eblip-19563 314 31 loan loan NOUN eblip-19563 314 32 . . PUNCT eblip-19563 315 1 there there PRON eblip-19563 315 2 was be VERB eblip-19563 315 3 no no DET eblip-19563 315 4 place place NOUN eblip-19563 315 5 for for ADP eblip-19563 315 6 quiet quiet ADJ eblip-19563 315 7 study study NOUN eblip-19563 315 8 during during ADP eblip-19563 315 9 late late ADJ eblip-19563 315 10 night night NOUN eblip-19563 315 11 hours hour NOUN eblip-19563 315 12 as as SCONJ eblip-19563 315 13 the the DET eblip-19563 315 14 library library NOUN eblip-19563 315 15 closed close VERB eblip-19563 315 16 at at ADP eblip-19563 315 17 11:00 11:00 NUM eblip-19563 315 18 pm pm NOUN eblip-19563 315 19 . . PUNCT eblip-19563 316 1 meal meal NOUN eblip-19563 316 2 plan plan NOUN eblip-19563 316 3 services service NOUN eblip-19563 316 4 were be AUX eblip-19563 316 5 in in ADP eblip-19563 316 6 another another DET eblip-19563 316 7 building building NOUN eblip-19563 316 8 , , PUNCT eblip-19563 316 9 the the DET eblip-19563 316 10 writing writing NOUN eblip-19563 316 11 center center NOUN eblip-19563 316 12 was be AUX eblip-19563 316 13 across across ADP eblip-19563 316 14 campus campus NOUN eblip-19563 316 15 , , PUNCT eblip-19563 316 16 and and CCONJ eblip-19563 316 17 coming come VERB eblip-19563 316 18 to to ADP eblip-19563 316 19 the the DET eblip-19563 316 20 library library NOUN eblip-19563 316 21 for for ADP eblip-19563 316 22 a a DET eblip-19563 316 23 sandwich sandwich NOUN eblip-19563 316 24 and and CCONJ eblip-19563 316 25 a a DET eblip-19563 316 26 quick quick ADJ eblip-19563 316 27 look look NOUN eblip-19563 316 28 at at ADP eblip-19563 316 29 e e NOUN eblip-19563 316 30 - - NOUN eblip-19563 316 31 mail mail NOUN eblip-19563 316 32 was be AUX eblip-19563 316 33 unheard unheard ADJ eblip-19563 316 34 of of ADP eblip-19563 316 35 . . PUNCT eblip-19563 316 36     SPACE eblip-19563 316 37 today today NOUN eblip-19563 316 38 every every DET eblip-19563 316 39 student student NOUN eblip-19563 316 40 has have VERB eblip-19563 316 41 access access NOUN eblip-19563 316 42 to to ADP eblip-19563 316 43 all all DET eblip-19563 316 44 the the DET eblip-19563 316 45 following follow VERB eblip-19563 316 46 services service NOUN eblip-19563 316 47 in in ADP eblip-19563 316 48 butler butler NOUN eblip-19563 316 49 library library NOUN eblip-19563 316 50 : : PUNCT eblip-19563 316 51     SPACE eblip-19563 317 1 i i PROPN eblip-19563 317 2 d d PROPN eblip-19563 317 3 cards card NOUN eblip-19563 317 4 bus bus NOUN eblip-19563 317 5 passes pass VERB eblip-19563 317 6 meal meal NOUN eblip-19563 317 7 / / SYM eblip-19563 317 8 dining dining NOUN eblip-19563 317 9 / / SYM eblip-19563 317 10 vending vend VERB eblip-19563 317 11 plans plan NOUN eblip-19563 317 12 and and CCONJ eblip-19563 317 13 funds fund NOUN eblip-19563 317 14 computing compute VERB eblip-19563 317 15 help help NOUN eblip-19563 317 16 , , PUNCT eblip-19563 317 17 including include VERB eblip-19563 317 18 username username ADJ eblip-19563 317 19 look look NOUN eblip-19563 317 20 - - PUNCT eblip-19563 317 21 ups up NOUN eblip-19563 317 22 and and CCONJ eblip-19563 317 23 password password NOUN eblip-19563 317 24 resets reset NOUN eblip-19563 317 25 class class NOUN eblip-19563 317 26 registration registration NOUN eblip-19563 317 27 assistance assistance NOUN eblip-19563 317 28 advisement advisement NOUN eblip-19563 317 29 research research NOUN eblip-19563 317 30 paper paper NOUN eblip-19563 317 31 writing writing NOUN eblip-19563 317 32 assistance assistance NOUN eblip-19563 317 33 equipment equipment NOUN eblip-19563 317 34 loan loan NOUN eblip-19563 317 35 specialized specialized ADJ eblip-19563 317 36 software software NOUN eblip-19563 317 37 assistance assistance NOUN eblip-19563 317 38 microsoft microsoft PROPN eblip-19563 317 39 office office NOUN eblip-19563 317 40 assistance assistance NOUN eblip-19563 317 41 and and CCONJ eblip-19563 317 42 instruction instruction NOUN eblip-19563 317 43 google google PROPN eblip-19563 317 44 docs doc NOUN eblip-19563 317 45 assistance assistance NOUN eblip-19563 317 46 and and CCONJ eblip-19563 317 47 instruction instruction NOUN eblip-19563 317 48 printing printing NOUN eblip-19563 317 49 assistance assistance NOUN eblip-19563 317 50 library library NOUN eblip-19563 317 51 instruction instruction NOUN eblip-19563 317 52 and and CCONJ eblip-19563 317 53 lunch lunch NOUN eblip-19563 317 54 ! ! PUNCT eblip-19563 317 55 ! ! PUNCT eblip-19563 317 56     SPACE eblip-19563 318 1 the the DET eblip-19563 318 2 process process NOUN eblip-19563 318 3 of of ADP eblip-19563 318 4 revitalizing revitalize VERB eblip-19563 318 5 e. e. PROPN eblip-19563 318 6 h. h. PROPN eblip-19563 318 7 butler butler PROPN eblip-19563 318 8 library library PROPN eblip-19563 318 9 through through ADP eblip-19563 318 10 the the DET eblip-19563 318 11 implementation implementation NOUN eblip-19563 318 12 of of ADP eblip-19563 318 13 an an DET eblip-19563 318 14 information information NOUN eblip-19563 318 15 commons common NOUN eblip-19563 318 16 has have AUX eblip-19563 318 17 been be AUX eblip-19563 318 18 an an DET eblip-19563 318 19 immensely immensely ADV eblip-19563 318 20 rewarding rewarding ADJ eblip-19563 318 21 experience experience NOUN eblip-19563 318 22 for for ADP eblip-19563 318 23 the the DET eblip-19563 318 24 entire entire ADJ eblip-19563 318 25 staff staff NOUN eblip-19563 318 26 . . PUNCT eblip-19563 318 27     SPACE eblip-19563 319 1 not not PART eblip-19563 319 2 only only ADV eblip-19563 319 3 has have AUX eblip-19563 319 4 the the DET eblip-19563 319 5 butler butler PROPN eblip-19563 319 6 library library PROPN eblip-19563 319 7 staff staff NOUN eblip-19563 319 8 and and CCONJ eblip-19563 319 9 administration administration NOUN eblip-19563 319 10 regained regain VERB eblip-19563 319 11 the the DET eblip-19563 319 12 respect respect NOUN eblip-19563 319 13 of of ADP eblip-19563 319 14 the the DET eblip-19563 319 15 campus campus NOUN eblip-19563 319 16 community community NOUN eblip-19563 319 17 , , PUNCT eblip-19563 319 18 they they PRON eblip-19563 319 19 also also ADV eblip-19563 319 20 have have AUX eblip-19563 319 21 regained regain VERB eblip-19563 319 22 an an DET eblip-19563 319 23 invaluable invaluable ADJ eblip-19563 319 24 appreciation appreciation NOUN eblip-19563 319 25 for for ADP eblip-19563 319 26 user user NOUN eblip-19563 319 27 - - PUNCT eblip-19563 319 28 driven drive VERB eblip-19563 319 29 input input NOUN eblip-19563 319 30 and and CCONJ eblip-19563 319 31 feedback feedback NOUN eblip-19563 319 32 and and CCONJ eblip-19563 319 33 for for ADP eblip-19563 319 34 ongoing ongoing ADJ eblip-19563 319 35 assessment assessment NOUN eblip-19563 319 36 and and CCONJ eblip-19563 319 37 evaluation evaluation NOUN eblip-19563 319 38 , , PUNCT eblip-19563 319 39 including include VERB eblip-19563 319 40 the the DET eblip-19563 319 41 well well ADV eblip-19563 319 42 - - PUNCT eblip-19563 319 43 established establish VERB eblip-19563 319 44 , , PUNCT eblip-19563 319 45 multidimensional multidimensional ADJ eblip-19563 319 46 libqual+ libqual+ ADP eblip-19563 319 47 ® ® NOUN eblip-19563 319 48 instrument instrument NOUN eblip-19563 319 49 . . PUNCT eblip-19563 320 1 most most ADV eblip-19563 320 2 importantly importantly ADV eblip-19563 320 3 , , PUNCT eblip-19563 320 4 though though ADV eblip-19563 320 5 , , PUNCT eblip-19563 320 6 the the DET eblip-19563 320 7 users user NOUN eblip-19563 320 8 of of ADP eblip-19563 320 9 the the DET eblip-19563 320 10 information information NOUN eblip-19563 320 11 commons common NOUN eblip-19563 320 12 have have AUX eblip-19563 320 13 responded respond VERB eblip-19563 320 14 loudly loudly ADV eblip-19563 320 15 and and CCONJ eblip-19563 320 16 clearly clearly ADV eblip-19563 320 17 – – PUNCT eblip-19563 320 18 they they PRON eblip-19563 320 19 approved approve VERB eblip-19563 320 20 of of ADP eblip-19563 320 21 the the DET eblip-19563 320 22 changes change NOUN eblip-19563 320 23 in in ADP eblip-19563 320 24 service service NOUN eblip-19563 320 25 structure structure NOUN eblip-19563 320 26 , , PUNCT eblip-19563 320 27 and and CCONJ eblip-19563 320 28 their their PRON eblip-19563 320 29 satisfaction satisfaction NOUN eblip-19563 320 30 with with ADP eblip-19563 320 31 the the DET eblip-19563 320 32 information information NOUN eblip-19563 320 33 commons common NOUN eblip-19563 320 34 and and CCONJ eblip-19563 320 35 its its PRON eblip-19563 320 36 service service NOUN eblip-19563 320 37 quality quality NOUN eblip-19563 320 38 has have AUX eblip-19563 320 39 sustained sustain VERB eblip-19563 320 40 over over ADP eblip-19563 320 41 time time NOUN eblip-19563 320 42 . . PUNCT eblip-19563 320 43         SPACE eblip-19563 321 1 references reference NOUN eblip-19563 321 2     SPACE eblip-19563 321 3 beagle beagle NOUN eblip-19563 321 4 , , PUNCT eblip-19563 321 5 d. d. PROPN eblip-19563 321 6 ( ( PUNCT eblip-19563 321 7 1999 1999 NUM eblip-19563 321 8 ) ) PUNCT eblip-19563 321 9 . . PUNCT eblip-19563 322 1 conceptualizing conceptualize VERB eblip-19563 322 2 an an DET eblip-19563 322 3 information information NOUN eblip-19563 322 4 commons common NOUN eblip-19563 322 5 . . PUNCT eblip-19563 323 1 the the DET eblip-19563 323 2 journal journal NOUN eblip-19563 323 3 of of ADP eblip-19563 323 4 academic academic ADJ eblip-19563 323 5 librarianship librarianship NOUN eblip-19563 323 6 , , PUNCT eblip-19563 323 7 25(2 25(2 NUM eblip-19563 323 8 ) ) PUNCT eblip-19563 323 9 , , PUNCT eblip-19563 323 10 82 82 NUM eblip-19563 323 11 - - SYM eblip-19563 323 12 89 89 NUM eblip-19563 323 13 . . PUNCT eblip-19563 323 14 doi:10.1016 doi:10.1016 PROPN eblip-19563 323 15 / / SYM eblip-19563 323 16 s0099 s0099 PROPN eblip-19563 323 17 - - PUNCT eblip-19563 323 18 1333(99)80003 1333(99)80003 NUM eblip-19563 323 19 - - ADJ eblip-19563 323 20 2 2 NUM eblip-19563 323 21     SPACE eblip-19563 323 22 beagle beagle NOUN eblip-19563 323 23 , , PUNCT eblip-19563 323 24 d. d. PROPN eblip-19563 323 25 r. r. PROPN eblip-19563 323 26 , , PUNCT eblip-19563 323 27 bailey bailey PROPN eblip-19563 323 28 , , PUNCT eblip-19563 323 29 d. d. PROPN eblip-19563 323 30 r. r. PROPN eblip-19563 323 31 , , PUNCT eblip-19563 323 32 & & CCONJ eblip-19563 323 33 tierney tierney PROPN eblip-19563 323 34 , , PUNCT eblip-19563 323 35 b. b. PROPN eblip-19563 323 36 ( ( PUNCT eblip-19563 323 37 2006 2006 NUM eblip-19563 323 38 ) ) PUNCT eblip-19563 323 39 . . PUNCT eblip-19563 324 1 the the DET eblip-19563 324 2 information information NOUN eblip-19563 324 3 commons common NOUN eblip-19563 324 4 handbook handbook NOUN eblip-19563 324 5 . . PUNCT eblip-19563 325 1 new new PROPN eblip-19563 325 2 york york PROPN eblip-19563 325 3 : : PUNCT eblip-19563 325 4 neal neal PROPN eblip-19563 325 5 - - PUNCT eblip-19563 325 6 schuman schuman PROPN eblip-19563 325 7 . . PUNCT eblip-19563 325 8     SPACE eblip-19563 326 1 carlson carlson PROPN eblip-19563 326 2 , , PUNCT eblip-19563 326 3 s. s. PROPN eblip-19563 326 4 ( ( PUNCT eblip-19563 326 5 2001 2001 NUM eblip-19563 326 6 ) ) PUNCT eblip-19563 326 7 . . PUNCT eblip-19563 327 1 as as SCONJ eblip-19563 327 2 students student NOUN eblip-19563 327 3 work work VERB eblip-19563 327 4 online online ADV eblip-19563 327 5 , , PUNCT eblip-19563 327 6 reading read VERB eblip-19563 327 7 rooms room NOUN eblip-19563 327 8 empty empty ADJ eblip-19563 327 9 out out ADP eblip-19563 327 10 -leading -leade VERB eblip-19563 327 11 some some DET eblip-19563 327 12 campuses campus NOUN eblip-19563 327 13 to to PART eblip-19563 327 14 add add VERB eblip-19563 327 15 starbucks starbuck NOUN eblip-19563 327 16 . . PUNCT eblip-19563 328 1 the the DET eblip-19563 328 2 chronicle chronicle PROPN eblip-19563 328 3 of of ADP eblip-19563 328 4 higher high ADJ eblip-19563 328 5 education education NOUN eblip-19563 328 6 , , PUNCT eblip-19563 328 7     SPACE eblip-19563 328 8 48(12 48(12 NUM eblip-19563 328 9 ) ) PUNCT eblip-19563 328 10 , , PUNCT eblip-19563 328 11 a35 a35 NOUN eblip-19563 328 12 - - PUNCT eblip-19563 328 13 a37 a37 NOUN eblip-19563 328 14 . . PUNCT eblip-19563 328 15     SPACE eblip-19563 328 16 cook cook PROPN eblip-19563 328 17 , , PUNCT eblip-19563 328 18 c. c. PROPN eblip-19563 328 19 , , PUNCT eblip-19563 328 20 heath heath PROPN eblip-19563 328 21 , , PUNCT eblip-19563 328 22 f. f. PROPN eblip-19563 328 23 , , PUNCT eblip-19563 328 24 & & CCONJ eblip-19563 328 25 thompson thompson PROPN eblip-19563 328 26 , , PUNCT eblip-19563 328 27 b. b. PROPN eblip-19563 328 28 ( ( PUNCT eblip-19563 328 29 2002 2002 NUM eblip-19563 328 30 ) ) PUNCT eblip-19563 328 31 . . PUNCT eblip-19563 329 1 score score NOUN eblip-19563 329 2 norms norm NOUN eblip-19563 329 3 for for ADP eblip-19563 329 4 improving improve VERB eblip-19563 329 5 library library ADJ eblip-19563 329 6 service service NOUN eblip-19563 329 7 quality quality NOUN eblip-19563 329 8 : : PUNCT eblip-19563 329 9 a a DET eblip-19563 329 10 libqual+ libqual+ ADP eblip-19563 329 11 ® ® NOUN eblip-19563 329 12 study study NOUN eblip-19563 329 13 . . PUNCT eblip-19563 330 1 portal portal PROPN eblip-19563 330 2 : : PUNCT eblip-19563 330 3 libraries library NOUN eblip-19563 330 4 and and CCONJ eblip-19563 330 5 the the DET eblip-19563 330 6 academy academy NOUN eblip-19563 330 7 , , PUNCT eblip-19563 330 8 2(1 2(1 NUM eblip-19563 330 9 ) ) PUNCT eblip-19563 330 10 , , PUNCT eblip-19563 330 11 13 13 NUM eblip-19563 330 12 - - SYM eblip-19563 330 13 26 26 NUM eblip-19563 330 14 . . PUNCT eblip-19563 331 1 doi:10.1353 doi:10.1353 NOUN eblip-19563 331 2 / / SYM eblip-19563 331 3 pla.2002.0007 pla.2002.0007 ADJ eblip-19563 331 4     SPACE eblip-19563 331 5 cook cook NOUN eblip-19563 331 6 , , PUNCT eblip-19563 331 7 c. c. PROPN eblip-19563 331 8 , , PUNCT eblip-19563 331 9 heath heath PROPN eblip-19563 331 10 , , PUNCT eblip-19563 331 11 f. f. PROPN eblip-19563 331 12 , , PUNCT eblip-19563 331 13 thompson thompson PROPN eblip-19563 331 14 , , PUNCT eblip-19563 331 15 b. b. PROPN eblip-19563 331 16 , , PUNCT eblip-19563 331 17 & & CCONJ eblip-19563 331 18 thompson thompson PROPN eblip-19563 331 19 , , PUNCT eblip-19563 331 20 r. r. PROPN eblip-19563 331 21 ( ( PUNCT eblip-19563 331 22 2001 2001 NUM eblip-19563 331 23 ) ) PUNCT eblip-19563 331 24 . . PUNCT eblip-19563 332 1 the the DET eblip-19563 332 2 search search NOUN eblip-19563 332 3 for for ADP eblip-19563 332 4 new new ADJ eblip-19563 332 5 measures measure NOUN eblip-19563 332 6 : : PUNCT eblip-19563 332 7 the the DET eblip-19563 332 8 arl arl PROPN eblip-19563 332 9 libqual+ libqual+ PROPN eblip-19563 332 10 ® ® NOUN eblip-19563 332 11 project project NOUN eblip-19563 332 12 — — PUNCT eblip-19563 332 13 a a DET eblip-19563 332 14 preliminary preliminary ADJ eblip-19563 332 15 report report NOUN eblip-19563 332 16 . . PUNCT eblip-19563 333 1 portal portal ADJ eblip-19563 333 2 : : PUNCT eblip-19563 333 3 libraries library NOUN eblip-19563 333 4 and and CCONJ eblip-19563 333 5 the the DET eblip-19563 333 6 academy academy NOUN eblip-19563 333 7 , , PUNCT eblip-19563 333 8 1(1 1(1 NUM eblip-19563 333 9 ) ) PUNCT eblip-19563 333 10 , , PUNCT eblip-19563 333 11 103 103 NUM eblip-19563 333 12 - - SYM eblip-19563 333 13 112 112 NUM eblip-19563 333 14 . . PUNCT eblip-19563 334 1 doi:10.1353 doi:10.1353 NOUN eblip-19563 334 2 / / SYM eblip-19563 334 3 pla.2002.0007 pla.2002.0007 ADJ eblip-19563 334 4     SPACE eblip-19563 334 5 cook cook NOUN eblip-19563 334 6 , , PUNCT eblip-19563 334 7 c. c. PROPN eblip-19563 334 8 , , PUNCT eblip-19563 334 9 & & CCONJ eblip-19563 334 10 thompson thompson PROPN eblip-19563 334 11 , , PUNCT eblip-19563 334 12 b. b. PROPN eblip-19563 334 13 ( ( PUNCT eblip-19563 334 14 2001 2001 NUM eblip-19563 334 15 ) ) PUNCT eblip-19563 334 16 . . PUNCT eblip-19563 335 1 psychometric psychometric ADJ eblip-19563 335 2 properties property NOUN eblip-19563 335 3 of of ADP eblip-19563 335 4 scores score NOUN eblip-19563 335 5 from from ADP eblip-19563 335 6 the the DET eblip-19563 335 7 web web NOUN eblip-19563 335 8 - - PUNCT eblip-19563 335 9 based base VERB eblip-19563 335 10 libqual+ libqual+ ADP eblip-19563 335 11 ® ® NOUN eblip-19563 335 12 study study NOUN eblip-19563 335 13 of of ADP eblip-19563 335 14 perceptions perception NOUN eblip-19563 335 15 of of ADP eblip-19563 335 16 library library ADJ eblip-19563 335 17 service service NOUN eblip-19563 335 18 quality quality NOUN eblip-19563 335 19 . . PUNCT eblip-19563 336 1 library library ADJ eblip-19563 336 2 trends trend NOUN eblip-19563 336 3 , , PUNCT eblip-19563 336 4 49(4 49(4 NOUN eblip-19563 336 5 ) ) PUNCT eblip-19563 336 6 , , PUNCT eblip-19563 336 7 585 585 NUM eblip-19563 336 8 - - SYM eblip-19563 336 9 604 604 NUM eblip-19563 336 10 . . PUNCT eblip-19563 336 11     SPACE eblip-19563 337 1 cook cook PROPN eblip-19563 337 2 , , PUNCT eblip-19563 337 3 c. c. PROPN eblip-19563 337 4 , , PUNCT eblip-19563 337 5 thompson thompson PROPN eblip-19563 337 6 , , PUNCT eblip-19563 337 7 b. b. PROPN eblip-19563 337 8 , , PUNCT eblip-19563 337 9 heath heath PROPN eblip-19563 337 10 , , PUNCT eblip-19563 337 11 f. f. PROPN eblip-19563 337 12 , , PUNCT eblip-19563 337 13 & & CCONJ eblip-19563 337 14 thompson thompson PROPN eblip-19563 337 15 , , PUNCT eblip-19563 337 16 r. r. PROPN eblip-19563 337 17 ( ( PUNCT eblip-19563 337 18 2001 2001 NUM eblip-19563 337 19 ) ) PUNCT eblip-19563 337 20 . . PUNCT eblip-19563 338 1 libqual+ libqual+ ADP eblip-19563 338 2 ® ® NOUN eblip-19563 338 3 : : PUNCT eblip-19563 338 4 service service NOUN eblip-19563 338 5 quality quality NOUN eblip-19563 338 6 assessment assessment NOUN eblip-19563 338 7 in in ADP eblip-19563 338 8 research research NOUN eblip-19563 338 9 libraries library NOUN eblip-19563 338 10 . . PUNCT eblip-19563 339 1 ifla ifla PROPN eblip-19563 339 2 journal journal PROPN eblip-19563 339 3 , , PUNCT eblip-19563 339 4 27(4 27(4 PROPN eblip-19563 339 5 ) ) PUNCT eblip-19563 339 6 , , PUNCT eblip-19563 339 7 264 264 NUM eblip-19563 339 8 - - SYM eblip-19563 339 9 268 268 NUM eblip-19563 339 10 . . PUNCT eblip-19563 340 1 retrieved retrieve VERB eblip-19563 340 2 20 20 NUM eblip-19563 340 3 may may PROPN eblip-19563 340 4 2013 2013 NUM eblip-19563 340 5 from from ADP eblip-19563 340 6 http://archive.ifla.org/v/iflaj/art2704.pdf http://archive.ifla.org/v/iflaj/art2704.pdf PROPN eblip-19563 340 7     SPACE eblip-19563 340 8 heath heath PROPN eblip-19563 340 9 , , PUNCT eblip-19563 340 10 f. f. PROPN eblip-19563 340 11 , , PUNCT eblip-19563 340 12 cook cook VERB eblip-19563 340 13 , , PUNCT eblip-19563 340 14 c. c. PROPN eblip-19563 340 15 , , PUNCT eblip-19563 340 16 kyrillidou kyrillidou NOUN eblip-19563 340 17 , , PUNCT eblip-19563 340 18 m. m. NOUN eblip-19563 340 19 , , PUNCT eblip-19563 340 20 & & CCONJ eblip-19563 340 21 thompson thompson PROPN eblip-19563 340 22 , , PUNCT eblip-19563 340 23 b. b. PROPN eblip-19563 340 24 ( ( PUNCT eblip-19563 340 25 2002 2002 NUM eblip-19563 340 26 ) ) PUNCT eblip-19563 340 27 . . PUNCT eblip-19563 341 1 arl arl PROPN eblip-19563 341 2 index index PROPN eblip-19563 341 3 and and CCONJ eblip-19563 341 4 other other ADJ eblip-19563 341 5 validity validity NOUN eblip-19563 341 6 correlates correlate VERB eblip-19563 341 7 of of ADP eblip-19563 341 8 libqual+ libqual+ ADP eblip-19563 341 9 ® ® NOUN eblip-19563 341 10 scores score NOUN eblip-19563 341 11 . . PUNCT eblip-19563 342 1 portal portal ADJ eblip-19563 342 2 : : PUNCT eblip-19563 342 3 libraries library NOUN eblip-19563 342 4 and and CCONJ eblip-19563 342 5 the the DET eblip-19563 342 6 academy academy NOUN eblip-19563 342 7 , , PUNCT eblip-19563 342 8 2(1 2(1 NUM eblip-19563 342 9 ) ) PUNCT eblip-19563 342 10 , , PUNCT eblip-19563 342 11 27 27 NUM eblip-19563 342 12 - - SYM eblip-19563 342 13 42 42 NUM eblip-19563 342 14 . . PUNCT eblip-19563 343 1 doi:10.1353 doi:10.1353 NOUN eblip-19563 343 2 / / SYM eblip-19563 343 3 pla.2002.0017 pla.2002.0017 PRON eblip-19563 343 4     SPACE eblip-19563 343 5 kyrillidou kyrillidou NOUN eblip-19563 343 6 , , PUNCT eblip-19563 343 7 m. m. NOUN eblip-19563 343 8 , , PUNCT eblip-19563 343 9 & & CCONJ eblip-19563 343 10 cook cook PROPN eblip-19563 343 11 , , PUNCT eblip-19563 343 12 c. c. PROPN eblip-19563 343 13 ( ( PUNCT eblip-19563 343 14 2008 2008 NUM eblip-19563 343 15 ) ) PUNCT eblip-19563 343 16 . . PUNCT eblip-19563 344 1 the the DET eblip-19563 344 2 evolution evolution NOUN eblip-19563 344 3 of of ADP eblip-19563 344 4 measurement measurement NOUN eblip-19563 344 5 and and CCONJ eblip-19563 344 6 evaluation evaluation NOUN eblip-19563 344 7 of of ADP eblip-19563 344 8 libraries library NOUN eblip-19563 344 9 : : PUNCT eblip-19563 344 10 a a DET eblip-19563 344 11 perspective perspective NOUN eblip-19563 344 12 from from ADP eblip-19563 344 13 the the DET eblip-19563 344 14 association association NOUN eblip-19563 344 15 of of ADP eblip-19563 344 16 research research NOUN eblip-19563 344 17 libraries library NOUN eblip-19563 344 18 . . PUNCT eblip-19563 345 1 library library ADJ eblip-19563 345 2 trends trend NOUN eblip-19563 345 3 , , PUNCT eblip-19563 345 4 56(4 56(4 NOUN eblip-19563 345 5 ) ) PUNCT eblip-19563 345 6 , , PUNCT eblip-19563 345 7 888 888 NUM eblip-19563 345 8 - - SYM eblip-19563 345 9 909 909 NUM eblip-19563 345 10 . . PUNCT eblip-19563 345 11     SPACE eblip-19563 345 12 nitecki nitecki PROPN eblip-19563 345 13 , , PUNCT eblip-19563 345 14 d. d. PROPN eblip-19563 345 15 a. a. PROPN eblip-19563 345 16 ( ( PUNCT eblip-19563 345 17 1996 1996 NUM eblip-19563 345 18 ) ) PUNCT eblip-19563 345 19 . . PUNCT eblip-19563 346 1 changing change VERB eblip-19563 346 2 the the DET eblip-19563 346 3 concept concept NOUN eblip-19563 346 4 and and CCONJ eblip-19563 346 5 measure measure NOUN eblip-19563 346 6 of of ADP eblip-19563 346 7 service service NOUN eblip-19563 346 8 quality quality NOUN eblip-19563 346 9 in in ADP eblip-19563 346 10 academic academic ADJ eblip-19563 346 11 libraries library NOUN eblip-19563 346 12 . . PUNCT eblip-19563 347 1 journal journal NOUN eblip-19563 347 2 of of ADP eblip-19563 347 3 academic academic ADJ eblip-19563 347 4 librarianship librarianship NOUN eblip-19563 347 5 , , PUNCT eblip-19563 347 6 22(3 22(3 NUM eblip-19563 347 7 ) ) PUNCT eblip-19563 347 8 , , PUNCT eblip-19563 347 9 181 181 NUM eblip-19563 347 10 - - SYM eblip-19563 347 11 190 190 NUM eblip-19563 347 12 . . PUNCT eblip-19563 348 1 doi:10.1016 doi:10.1016 PROPN eblip-19563 348 2 / / SYM eblip-19563 348 3 s0099 s0099 PROPN eblip-19563 348 4 - - PUNCT eblip-19563 348 5 1333(96)90056 1333(96)90056 NUM eblip-19563 348 6 - - PUNCT eblip-19563 348 7 7 7 NUM eblip-19563 348 8     SPACE eblip-19563 348 9 shadish shadish NOUN eblip-19563 348 10 , , PUNCT eblip-19563 348 11 w. w. PROPN eblip-19563 348 12 r. r. PROPN eblip-19563 348 13 , , PUNCT eblip-19563 348 14 cook cook VERB eblip-19563 348 15 , , PUNCT eblip-19563 348 16 t. t. PROPN eblip-19563 348 17 d. d. PROPN eblip-19563 348 18 , , PUNCT eblip-19563 348 19 & & CCONJ eblip-19563 348 20 campbell campbell PROPN eblip-19563 348 21 , , PUNCT eblip-19563 348 22 d. d. PROPN eblip-19563 348 23 t. t. PROPN eblip-19563 348 24 ( ( PUNCT eblip-19563 348 25 2002 2002 NUM eblip-19563 348 26 ) ) PUNCT eblip-19563 348 27 . . PUNCT eblip-19563 349 1 experimental experimental ADJ eblip-19563 349 2 and and CCONJ eblip-19563 349 3 quasi quasi ADJ eblip-19563 349 4 - - ADJ eblip-19563 349 5 experimental experimental ADJ eblip-19563 349 6 designs design NOUN eblip-19563 349 7 for for ADP eblip-19563 349 8 generalized generalized ADJ eblip-19563 349 9 causal causal ADJ eblip-19563 349 10 inference inference NOUN eblip-19563 349 11 . . PUNCT eblip-19563 350 1 boston boston PROPN eblip-19563 350 2 : : PUNCT eblip-19563 350 3 houghton houghton PROPN eblip-19563 350 4 mifflin mifflin PROPN eblip-19563 350 5 . . PUNCT eblip-19563 350 6     SPACE eblip-19563 350 7 thompson thompson PROPN eblip-19563 350 8 , , PUNCT eblip-19563 350 9 b. b. PROPN eblip-19563 350 10 , , PUNCT eblip-19563 350 11 & & CCONJ eblip-19563 350 12 cook cook PROPN eblip-19563 350 13 , , PUNCT eblip-19563 350 14 c. c. PROPN eblip-19563 350 15 ( ( PUNCT eblip-19563 350 16 2002 2002 NUM eblip-19563 350 17 ) ) PUNCT eblip-19563 350 18 . . PUNCT eblip-19563 351 1 stability stability NOUN eblip-19563 351 2 of of ADP eblip-19563 351 3 the the DET eblip-19563 351 4 reliability reliability NOUN eblip-19563 351 5 of of ADP eblip-19563 351 6 libqual+ libqual+ ADP eblip-19563 351 7 ® ® NOUN eblip-19563 351 8 scores score NOUN eblip-19563 351 9 a a DET eblip-19563 351 10 reliability reliability NOUN eblip-19563 351 11 generalization generalization NOUN eblip-19563 351 12 meta meta ADJ eblip-19563 351 13 - - PUNCT eblip-19563 351 14 analysis analysis NOUN eblip-19563 351 15 study study NOUN eblip-19563 351 16 . . PUNCT eblip-19563 352 1 educational educational ADJ eblip-19563 352 2 and and CCONJ eblip-19563 352 3 psychological psychological ADJ eblip-19563 352 4 measurement measurement NOUN eblip-19563 352 5 , , PUNCT eblip-19563 352 6 62(4 62(4 NOUN eblip-19563 352 7 ) ) PUNCT eblip-19563 352 8 , , PUNCT eblip-19563 352 9 735 735 NUM eblip-19563 352 10 - - SYM eblip-19563 352 11 743 743 NUM eblip-19563 352 12 . . PUNCT eblip-19563 353 1 doi:10.1177/0013164402062004013 doi:10.1177/0013164402062004013 PROPN eblip-19563 353 2     SPACE eblip-19563 353 3 thompson thompson PROPN eblip-19563 353 4 , , PUNCT eblip-19563 353 5 b. b. PROPN eblip-19563 353 6 , , PUNCT eblip-19563 353 7 cook cook PROPN eblip-19563 353 8 , , PUNCT eblip-19563 353 9 c. c. PROPN eblip-19563 353 10 , , PUNCT eblip-19563 353 11 & & CCONJ eblip-19563 353 12 heath heath PROPN eblip-19563 353 13 , , PUNCT eblip-19563 353 14 f. f. PROPN eblip-19563 353 15 ( ( PUNCT eblip-19563 353 16 2000 2000 NUM eblip-19563 353 17 ) ) PUNCT eblip-19563 353 18 . . PUNCT eblip-19563 354 1 the the DET eblip-19563 354 2 libqual+ libqual+ ADP eblip-19563 354 3 ® ® NOUN eblip-19563 354 4 gap gap NOUN eblip-19563 354 5 measurement measurement NOUN eblip-19563 354 6 model model NOUN eblip-19563 354 7 : : PUNCT eblip-19563 354 8 the the DET eblip-19563 354 9 bad bad ADJ eblip-19563 354 10 , , PUNCT eblip-19563 354 11 the the DET eblip-19563 354 12 ugly ugly ADJ eblip-19563 354 13 , , PUNCT eblip-19563 354 14 and and CCONJ eblip-19563 354 15 the the DET eblip-19563 354 16 good good NOUN eblip-19563 354 17 of of ADP eblip-19563 354 18 gap gap NOUN eblip-19563 354 19 measurement measurement NOUN eblip-19563 354 20 . . PUNCT eblip-19563 355 1 performance performance NOUN eblip-19563 355 2 measurement measurement NOUN eblip-19563 355 3 and and CCONJ eblip-19563 355 4 metrics metric NOUN eblip-19563 355 5 , , PUNCT eblip-19563 355 6 1(3 1(3 NUM eblip-19563 355 7 ) ) PUNCT eblip-19563 355 8 , , PUNCT eblip-19563 355 9 165 165 NUM eblip-19563 355 10 - - SYM eblip-19563 355 11 178 178 NUM eblip-19563 355 12 . . PUNCT eblip-19563 356 1 doi:10.1108 doi:10.1108 PROPN eblip-19563 356 2 / / SYM eblip-19563 356 3 eum0000000007216 eum0000000007216 VERB eblip-19563 356 4     SPACE eblip-19563 356 5 thompson thompson PROPN eblip-19563 356 6 , , PUNCT eblip-19563 356 7 b. b. PROPN eblip-19563 356 8 , , PUNCT eblip-19563 356 9 cook cook PROPN eblip-19563 356 10 , , PUNCT eblip-19563 356 11 c. c. PROPN eblip-19563 356 12 , , PUNCT eblip-19563 356 13 & & CCONJ eblip-19563 356 14 heath heath PROPN eblip-19563 356 15 , , PUNCT eblip-19563 356 16 f. f. PROPN eblip-19563 356 17 ( ( PUNCT eblip-19563 356 18 2001 2001 NUM eblip-19563 356 19 ) ) PUNCT eblip-19563 356 20 . . PUNCT eblip-19563 357 1 how how SCONJ eblip-19563 357 2 many many ADJ eblip-19563 357 3 dimensions dimension NOUN eblip-19563 357 4 does do AUX eblip-19563 357 5 it it PRON eblip-19563 357 6 take take VERB eblip-19563 357 7 to to PART eblip-19563 357 8 measure measure VERB eblip-19563 357 9 users user NOUN eblip-19563 357 10 ’ ’ PART eblip-19563 357 11 perceptions perception NOUN eblip-19563 357 12 of of ADP eblip-19563 357 13 libraries library NOUN eblip-19563 357 14 ? ? PUNCT eblip-19563 358 1 : : PUNCT eblip-19563 358 2 a a DET eblip-19563 358 3 libqual+ libqual+ ADP eblip-19563 358 4 ® ® NOUN eblip-19563 358 5 study study NOUN eblip-19563 358 6 . . PUNCT eblip-19563 359 1 portal portal PROPN eblip-19563 359 2 : : PUNCT eblip-19563 359 3 libraries library NOUN eblip-19563 359 4 and and CCONJ eblip-19563 359 5 the the DET eblip-19563 359 6 academy academy NOUN eblip-19563 359 7 , , PUNCT eblip-19563 359 8 1(2 1(2 NUM eblip-19563 359 9 ) ) PUNCT eblip-19563 359 10 , , PUNCT eblip-19563 359 11 129 129 NUM eblip-19563 359 12 - - SYM eblip-19563 359 13 138 138 NUM eblip-19563 359 14 . . PUNCT eblip-19563 359 15 doi:10.1353 doi:10.1353 NOUN eblip-19563 359 16 / / SYM eblip-19563 359 17 pla.2001.0030 pla.2001.0030 PROPN eblip-19563 359 18     SPACE eblip-19563 359 19 thompson thompson PROPN eblip-19563 359 20 , , PUNCT eblip-19563 359 21 b. b. PROPN eblip-19563 359 22 , , PUNCT eblip-19563 359 23 cook cook PROPN eblip-19563 359 24 , , PUNCT eblip-19563 359 25 c. c. PROPN eblip-19563 359 26 , , PUNCT eblip-19563 359 27 & & CCONJ eblip-19563 359 28 kyrillidou kyrillidou PROPN eblip-19563 359 29 , , PUNCT eblip-19563 359 30 m. m. NOUN eblip-19563 359 31 ( ( PUNCT eblip-19563 359 32 2005 2005 NUM eblip-19563 359 33 ) ) PUNCT eblip-19563 359 34 . . PUNCT eblip-19563 360 1 concurrent concurrent ADJ eblip-19563 360 2 validity validity NOUN eblip-19563 360 3 of of ADP eblip-19563 360 4 libqual+ libqual+ ADP eblip-19563 360 5 ® ® NOUN eblip-19563 360 6 scores score NOUN eblip-19563 360 7 : : PUNCT eblip-19563 360 8 what what PRON eblip-19563 360 9 do do AUX eblip-19563 360 10 libqual+ libqual+ ADP eblip-19563 360 11 ® ® NOUN eblip-19563 360 12 scores score NOUN eblip-19563 360 13 measure measure VERB eblip-19563 360 14 ? ? PUNCT eblip-19563 361 1 journal journal NOUN eblip-19563 361 2 of of ADP eblip-19563 361 3 academic academic ADJ eblip-19563 361 4 librarianship librarianship NOUN eblip-19563 361 5 , , PUNCT eblip-19563 361 6 31(6 31(6 NUM eblip-19563 361 7 ) ) PUNCT eblip-19563 361 8 , , PUNCT eblip-19563 361 9 517 517 NUM eblip-19563 361 10 - - SYM eblip-19563 361 11 522 522 NUM eblip-19563 361 12 . . PUNCT eblip-19563 362 1 doi:10.1016 doi:10.1016 PROPN eblip-19563 362 2 / / SYM eblip-19563 362 3 j.acalib.2005.08.002 j.acalib.2005.08.002 PROPN eblip-19563 362 4     SPACE eblip-19563 362 5 thompson thompson PROPN eblip-19563 362 6 , , PUNCT eblip-19563 362 7 b. b. PROPN eblip-19563 362 8 , , PUNCT eblip-19563 362 9 cook cook PROPN eblip-19563 362 10 , , PUNCT eblip-19563 362 11 c. c. PROPN eblip-19563 362 12 , , PUNCT eblip-19563 362 13 & & CCONJ eblip-19563 362 14 kyrillidou kyrillidou PROPN eblip-19563 362 15 , , PUNCT eblip-19563 362 16 m. m. NOUN eblip-19563 362 17 ( ( PUNCT eblip-19563 362 18 2006 2006 NUM eblip-19563 362 19 , , PUNCT eblip-19563 362 20 april april PROPN eblip-19563 362 21 ) ) PUNCT eblip-19563 362 22 . . PUNCT eblip-19563 363 1 stability stability NOUN eblip-19563 363 2 of of ADP eblip-19563 363 3 library library ADJ eblip-19563 363 4 service service NOUN eblip-19563 363 5 quality quality NOUN eblip-19563 363 6 benchmarking benchmarke VERB eblip-19563 363 7 norms norm NOUN eblip-19563 363 8 across across ADP eblip-19563 363 9 time time NOUN eblip-19563 363 10 and and CCONJ eblip-19563 363 11 cohorts cohort NOUN eblip-19563 363 12 : : PUNCT eblip-19563 363 13 a a DET eblip-19563 363 14 libqual+ libqual+ ADP eblip-19563 363 15 ® ® NOUN eblip-19563 363 16 study study NOUN eblip-19563 363 17 . . PUNCT eblip-19563 363 18     SPACE eblip-19563 364 1 paper paper NOUN eblip-19563 364 2 presented present VERB eblip-19563 364 3 at at ADP eblip-19563 364 4 the the DET eblip-19563 364 5 asia asia PROPN eblip-19563 364 6 - - PUNCT eblip-19563 364 7 pacific pacific PROPN eblip-19563 364 8 conference conference NOUN eblip-19563 364 9 of of ADP eblip-19563 364 10 library library NOUN eblip-19563 364 11 and and CCONJ eblip-19563 364 12 information information NOUN eblip-19563 364 13 education education NOUN eblip-19563 364 14 and and CCONJ eblip-19563 364 15 practice practice NOUN eblip-19563 364 16 ( ( PUNCT eblip-19563 364 17 a a DET eblip-19563 364 18 - - PUNCT eblip-19563 364 19 liep liep NOUN eblip-19563 364 20 ) ) PUNCT eblip-19563 364 21 , , PUNCT eblip-19563 364 22 singapore singapore PROPN eblip-19563 364 23 . . PUNCT eblip-19563 365 1 retrieved retrieve VERB eblip-19563 365 2 20 20 NUM eblip-19563 365 3 may may PROPN eblip-19563 365 4 2013 2013 NUM eblip-19563 365 5 from from ADP eblip-19563 365 6 http://www.coe.tamu.edu/~bthompson/libq2005.htm http://www.coe.tamu.edu/~bthompson/libq2005.htm PROPN eblip-19563 365 7     SPACE eblip-19563 365 8 thompson thompson PROPN eblip-19563 365 9 , , PUNCT eblip-19563 365 10 b. b. PROPN eblip-19563 365 11 , , PUNCT eblip-19563 365 12 cook cook PROPN eblip-19563 365 13 , , PUNCT eblip-19563 365 14 c. c. PROPN eblip-19563 365 15 , , PUNCT eblip-19563 365 16 & & CCONJ eblip-19563 365 17 thompson thompson PROPN eblip-19563 365 18 , , PUNCT eblip-19563 365 19 r. r. PROPN eblip-19563 365 20 l. l. PROPN eblip-19563 365 21 ( ( PUNCT eblip-19563 365 22 2002 2002 NUM eblip-19563 365 23 ) ) PUNCT eblip-19563 365 24 . . PUNCT eblip-19563 366 1 reliability reliability NOUN eblip-19563 366 2 and and CCONJ eblip-19563 366 3 structure structure NOUN eblip-19563 366 4 of of ADP eblip-19563 366 5 libqual+ libqual+ ADP eblip-19563 366 6 ® ® NOUN eblip-19563 366 7 scores score NOUN eblip-19563 366 8 : : PUNCT eblip-19563 366 9 measuring measure VERB eblip-19563 366 10 perceived perceive VERB eblip-19563 366 11 library library NOUN eblip-19563 366 12 service service NOUN eblip-19563 366 13 quality quality NOUN eblip-19563 366 14 . . PUNCT eblip-19563 367 1 portal portal PROPN eblip-19563 367 2 : : PUNCT eblip-19563 367 3 libraries library NOUN eblip-19563 367 4 and and CCONJ eblip-19563 367 5 the the DET eblip-19563 367 6 academy academy NOUN eblip-19563 367 7 , , PUNCT eblip-19563 367 8 2(1 2(1 NUM eblip-19563 367 9 ) ) PUNCT eblip-19563 367 10 , , PUNCT eblip-19563 367 11 3 3 NUM eblip-19563 367 12 - - SYM eblip-19563 367 13 12 12 NUM eblip-19563 367 14 . . PUNCT eblip-19563 368 1 doi doi NOUN eblip-19563 368 2 : : PUNCT eblip-19563 368 3 10.1353 10.1353 NUM eblip-19563 368 4 / / SYM eblip-19563 368 5 pla.2002.0022 pla.2002.0022 NOUN eblip-19563 368 6     SPACE eblip-19563 368 7 thompson thompson PROPN eblip-19563 368 8 , , PUNCT eblip-19563 368 9 b. b. PROPN eblip-19563 368 10 , , PUNCT eblip-19563 368 11 kyrillidou kyrillidou PROPN eblip-19563 368 12 , , PUNCT eblip-19563 368 13 m. m. NOUN eblip-19563 368 14 , , PUNCT eblip-19563 368 15 & & CCONJ eblip-19563 368 16 cook cook PROPN eblip-19563 368 17 , , PUNCT eblip-19563 368 18 c. c. PROPN eblip-19563 368 19 ( ( PUNCT eblip-19563 368 20 2008 2008 NUM eblip-19563 368 21 ) ) PUNCT eblip-19563 368 22 . . PUNCT eblip-19563 369 1 library library NOUN eblip-19563 369 2 users user NOUN eblip-19563 369 3 ’ ’ PART eblip-19563 369 4 service service NOUN eblip-19563 369 5 desires desire NOUN eblip-19563 369 6 : : PUNCT eblip-19563 369 7 a a DET eblip-19563 369 8 libqual+ libqual+ ADP eblip-19563 369 9 ® ® NOUN eblip-19563 369 10 study study NOUN eblip-19563 369 11 . . PUNCT eblip-19563 370 1 library library PROPN eblip-19563 370 2 quarterly quarterly ADV eblip-19563 370 3 , , PUNCT eblip-19563 370 4 78(1 78(1 NOUN eblip-19563 370 5 ) ) PUNCT eblip-19563 370 6 , , PUNCT eblip-19563 370 7 1 1 NUM eblip-19563 370 8 - - SYM eblip-19563 370 9 18 18 NUM eblip-19563 370 10 . . PUNCT eblip-19563 370 11             SPACE