id	sid	tid	token	lemma	pos
eblip-19688	1	1	evidence	evidence	NOUN
eblip-19688	1	2	summary	summary	NOUN
eblip-19688	1	3	  	  	SPACE
eblip-19688	1	4	follow	follow	VERB
eblip-19688	1	5	-	-	PUNCT
eblip-19688	1	6	up	up	ADP
eblip-19688	1	7	study	study	NOUN
eblip-19688	1	8	on	on	ADP
eblip-19688	1	9	free	free	ADJ
eblip-19688	1	10	document	document	NOUN
eblip-19688	1	11	delivery	delivery	NOUN
eblip-19688	1	12	and	and	CCONJ
eblip-19688	1	13	interlibrary	interlibrary	ADJ
eblip-19688	1	14	loan	loan	NOUN
eblip-19688	1	15	service	service	NOUN
eblip-19688	1	16	demonstrates	demonstrate	VERB
eblip-19688	1	17	customer	customer	NOUN
eblip-19688	1	18	satisfaction	satisfaction	NOUN
eblip-19688	1	19	and	and	CCONJ
eblip-19688	1	20	generates	generate	VERB
eblip-19688	1	21	improvements	improvement	NOUN
eblip-19688	1	22	  	  	SPACE
eblip-19688	1	23	a	a	DET
eblip-19688	1	24	review	review	NOUN
eblip-19688	1	25	of	of	ADP
eblip-19688	1	26	:	:	PUNCT
eblip-19688	1	27	yang	yang	PROPN
eblip-19688	1	28	,	,	PUNCT
eblip-19688	1	29	z.	z.	PROPN
eblip-19688	1	30	y.	y.	PROPN
eblip-19688	1	31	(	(	PUNCT
eblip-19688	1	32	l.	l.	PROPN
eblip-19688	1	33	)	)	PUNCT
eblip-19688	1	34	,	,	PUNCT
eblip-19688	1	35	hahn	hahn	PROPN
eblip-19688	1	36	,	,	PUNCT
eblip-19688	1	37	d.	d.	PROPN
eblip-19688	1	38	,	,	PUNCT
eblip-19688	1	39	&	&	CCONJ
eblip-19688	1	40	thornton	thornton	PROPN
eblip-19688	1	41	,	,	PUNCT
eblip-19688	1	42	e.	e.	PROPN
eblip-19688	1	43	(	(	PUNCT
eblip-19688	1	44	2012	2012	NUM
eblip-19688	1	45	)	)	PUNCT
eblip-19688	1	46	.	.	PUNCT
eblip-19688	2	1	meeting	meet	VERB
eblip-19688	2	2	our	our	PRON
eblip-19688	2	3	customers	customer	NOUN
eblip-19688	2	4	’	’	PART
eblip-19688	2	5	expectations	expectation	NOUN
eblip-19688	2	6	:	:	PUNCT
eblip-19688	2	7	a	a	DET
eblip-19688	2	8	follow	follow	VERB
eblip-19688	2	9	-	-	PUNCT
eblip-19688	2	10	up	up	ADP
eblip-19688	2	11	customer	customer	NOUN
eblip-19688	2	12	satisfaction	satisfaction	NOUN
eblip-19688	2	13	survey	survey	NOUN
eblip-19688	2	14	after	after	ADP
eblip-19688	2	15	10	10	NUM
eblip-19688	2	16	years	year	NOUN
eblip-19688	2	17	of	of	ADP
eblip-19688	2	18	free	free	ADJ
eblip-19688	2	19	document	document	NOUN
eblip-19688	2	20	delivery	delivery	NOUN
eblip-19688	2	21	and	and	CCONJ
eblip-19688	2	22	interlibrary	interlibrary	ADJ
eblip-19688	2	23	loan	loan	NOUN
eblip-19688	2	24	services	service	NOUN
eblip-19688	2	25	at	at	ADP
eblip-19688	2	26	texas	texas	PROPN
eblip-19688	2	27	a&m	a&m	PROPN
eblip-19688	2	28	university	university	PROPN
eblip-19688	2	29	libraries	library	NOUN
eblip-19688	2	30	.	.	PUNCT
eblip-19688	3	1	journal	journal	NOUN
eblip-19688	3	2	of	of	ADP
eblip-19688	3	3	interlibrary	interlibrary	ADJ
eblip-19688	3	4	loan	loan	NOUN
eblip-19688	3	5	,	,	PUNCT
eblip-19688	3	6	document	document	NOUN
eblip-19688	3	7	delivery	delivery	NOUN
eblip-19688	3	8	&	&	CCONJ
eblip-19688	3	9	electronic	electronic	PROPN
eblip-19688	3	10	reserve	reserve	PROPN
eblip-19688	3	11	,	,	PUNCT
eblip-19688	3	12	22(2	22(2	NUM
eblip-19688	3	13	)	)	PUNCT
eblip-19688	3	14	,	,	PUNCT
eblip-19688	3	15	95	95	NUM
eblip-19688	3	16	-	-	SYM
eblip-19688	3	17	110	110	NUM
eblip-19688	3	18	.	.	PUNCT
eblip-19688	4	1	doi:10.1080/1072303x.2012.708390	doi:10.1080/1072303x.2012.708390	AUX
eblip-19688	4	2	  	  	SPACE
eblip-19688	4	3	reviewed	review	VERB
eblip-19688	4	4	by	by	ADP
eblip-19688	4	5	:	:	PUNCT
eblip-19688	4	6	kathleen	kathleen	PROPN
eblip-19688	4	7	reed	reed	PROPN
eblip-19688	4	8	assessment	assessment	NOUN
eblip-19688	4	9	&	&	CCONJ
eblip-19688	4	10	data	data	PROPN
eblip-19688	4	11	librarian	librarian	PROPN
eblip-19688	4	12	vancouver	vancouver	PROPN
eblip-19688	4	13	island	island	PROPN
eblip-19688	4	14	university	university	PROPN
eblip-19688	4	15	nanaimo	nanaimo	PROPN
eblip-19688	4	16	,	,	PUNCT
eblip-19688	4	17	british	british	PROPN
eblip-19688	4	18	columbia	columbia	PROPN
eblip-19688	4	19	,	,	PUNCT
eblip-19688	4	20	canada	canada	PROPN
eblip-19688	4	21	email	email	NOUN
eblip-19688	4	22	:	:	PUNCT
eblip-19688	4	23	kathleen.reed@viu.ca	kathleen.reed@viu.ca	NOUN
eblip-19688	4	24	  	  	SPACE
eblip-19688	4	25	received	receive	VERB
eblip-19688	4	26	:	:	PUNCT
eblip-19688	4	27	1	1	NUM
eblip-19688	4	28	june	june	PROPN
eblip-19688	4	29	2013	2013	NUM
eblip-19688	4	30	    	    	SPACE
eblip-19688	4	31	accepted	accept	VERB
eblip-19688	4	32	:	:	PUNCT
eblip-19688	4	33	21	21	NUM
eblip-19688	4	34	aug	aug	PROPN
eblip-19688	4	35	.	.	PROPN
eblip-19688	4	36	2013	2013	NUM
eblip-19688	4	37	     	     	SPACE
eblip-19688	4	38	2013	2013	NUM
eblip-19688	4	39	reed	reed	NOUN
eblip-19688	4	40	.	.	PUNCT
eblip-19688	5	1	this	this	PRON
eblip-19688	5	2	is	be	AUX
eblip-19688	5	3	an	an	DET
eblip-19688	5	4	open	open	ADJ
eblip-19688	5	5	access	access	NOUN
eblip-19688	5	6	article	article	NOUN
eblip-19688	5	7	distributed	distribute	VERB
eblip-19688	5	8	under	under	ADP
eblip-19688	5	9	the	the	DET
eblip-19688	5	10	terms	term	NOUN
eblip-19688	5	11	of	of	ADP
eblip-19688	5	12	the	the	DET
eblip-19688	5	13	creative	creative	ADJ
eblip-19688	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	PROPN
eblip-19688	5	15	alike	alike	ADJ
eblip-19688	5	16	license	license	VERB
eblip-19688	5	17	2.5	2.5	NUM
eblip-19688	5	18	canada	canada	PROPN
eblip-19688	5	19	(	(	PUNCT
eblip-19688	5	20	http://creativecommons.org/licenses/by‐nc‐sa/2.5/ca/	http://creativecommons.org/licenses/by‐nc‐sa/2.5/ca/	PROPN
eblip-19688	5	21	)	)	PUNCT
eblip-19688	5	22	,	,	PUNCT
eblip-19688	5	23	which	which	PRON
eblip-19688	5	24	permits	permit	VERB
eblip-19688	5	25	unrestricted	unrestricted	ADJ
eblip-19688	5	26	use	use	NOUN
eblip-19688	5	27	,	,	PUNCT
eblip-19688	5	28	distribution	distribution	NOUN
eblip-19688	5	29	,	,	PUNCT
eblip-19688	5	30	and	and	CCONJ
eblip-19688	5	31	reproduction	reproduction	NOUN
eblip-19688	5	32	in	in	ADP
eblip-19688	5	33	any	any	DET
eblip-19688	5	34	medium	medium	NOUN
eblip-19688	5	35	,	,	PUNCT
eblip-19688	5	36	provided	provide	VERB
eblip-19688	5	37	the	the	DET
eblip-19688	5	38	original	original	ADJ
eblip-19688	5	39	work	work	NOUN
eblip-19688	5	40	is	be	AUX
eblip-19688	5	41	properly	properly	ADV
eblip-19688	5	42	attributed	attribute	VERB
eblip-19688	5	43	,	,	PUNCT
eblip-19688	5	44	not	not	PART
eblip-19688	5	45	used	use	VERB
eblip-19688	5	46	for	for	ADP
eblip-19688	5	47	commercial	commercial	ADJ
eblip-19688	5	48	purposes	purpose	NOUN
eblip-19688	5	49	,	,	PUNCT
eblip-19688	5	50	and	and	CCONJ
eblip-19688	5	51	,	,	PUNCT
eblip-19688	5	52	if	if	SCONJ
eblip-19688	5	53	transformed	transform	VERB
eblip-19688	5	54	,	,	PUNCT
eblip-19688	5	55	the	the	DET
eblip-19688	5	56	resulting	result	VERB
eblip-19688	5	57	work	work	NOUN
eblip-19688	5	58	is	be	AUX
eblip-19688	5	59	redistributed	redistribute	VERB
eblip-19688	5	60	under	under	ADP
eblip-19688	5	61	the	the	DET
eblip-19688	5	62	same	same	ADJ
eblip-19688	5	63	or	or	CCONJ
eblip-19688	5	64	similar	similar	ADJ
eblip-19688	5	65	license	license	NOUN
eblip-19688	5	66	to	to	ADP
eblip-19688	5	67	this	this	DET
eblip-19688	5	68	one	one	NUM
eblip-19688	5	69	.	.	PUNCT
eblip-19688	5	70	    	    	SPACE
eblip-19688	6	1	abstract	abstract	ADJ
eblip-19688	6	2	  	  	SPACE
eblip-19688	6	3	objective	objective	NOUN
eblip-19688	6	4	–	–	PUNCT
eblip-19688	6	5	texas	texas	PROPN
eblip-19688	6	6	a&m	a&m	PROPN
eblip-19688	6	7	university	university	PROPN
eblip-19688	6	8	libraries	library	NOUN
eblip-19688	6	9	have	have	AUX
eblip-19688	6	10	delivered	deliver	VERB
eblip-19688	6	11	free	free	ADJ
eblip-19688	6	12	documents	document	NOUN
eblip-19688	6	13	and	and	CCONJ
eblip-19688	6	14	interlibrary	interlibrary	ADJ
eblip-19688	6	15	loans	loan	NOUN
eblip-19688	6	16	for	for	ADP
eblip-19688	6	17	ten	ten	NUM
eblip-19688	6	18	years	year	NOUN
eblip-19688	6	19	via	via	ADP
eblip-19688	6	20	the	the	DET
eblip-19688	6	21	get	get	VERB
eblip-19688	6	22	it	it	PRON
eblip-19688	6	23	for	for	ADP
eblip-19688	6	24	me	i	PRON
eblip-19688	6	25	service	service	NOUN
eblip-19688	6	26	.	.	PUNCT
eblip-19688	7	1	this	this	DET
eblip-19688	7	2	study	study	NOUN
eblip-19688	7	3	explores	explore	VERB
eblip-19688	7	4	whether	whether	SCONJ
eblip-19688	7	5	the	the	DET
eblip-19688	7	6	needs	need	NOUN
eblip-19688	7	7	of	of	ADP
eblip-19688	7	8	customers	customer	NOUN
eblip-19688	7	9	are	be	AUX
eblip-19688	7	10	being	be	AUX
eblip-19688	7	11	met	meet	VERB
eblip-19688	7	12	,	,	PUNCT
eblip-19688	7	13	areas	area	NOUN
eblip-19688	7	14	for	for	ADP
eblip-19688	7	15	improvement	improvement	NOUN
eblip-19688	7	16	,	,	PUNCT
eblip-19688	7	17	acceptable	acceptable	ADJ
eblip-19688	7	18	turnaround	turnaround	NOUN
eblip-19688	7	19	times	time	NOUN
eblip-19688	7	20	,	,	PUNCT
eblip-19688	7	21	why	why	SCONJ
eblip-19688	7	22	some	some	DET
eblip-19688	7	23	resources	resource	NOUN
eblip-19688	7	24	are	be	AUX
eblip-19688	7	25	never	never	ADV
eblip-19688	7	26	picked	pick	VERB
eblip-19688	7	27	up	up	ADP
eblip-19688	7	28	,	,	PUNCT
eblip-19688	7	29	preferred	preferred	ADJ
eblip-19688	7	30	format	format	NOUN
eblip-19688	7	31	and	and	CCONJ
eblip-19688	7	32	steps	step	NOUN
eblip-19688	7	33	to	to	ADP
eblip-19688	7	34	obtaining	obtain	VERB
eblip-19688	7	35	resources	resource	NOUN
eblip-19688	7	36	,	,	PUNCT
eblip-19688	7	37	places	place	NOUN
eblip-19688	7	38	searched	search	VERB
eblip-19688	7	39	before	before	ADP
eblip-19688	7	40	submitting	submit	VERB
eblip-19688	7	41	a	a	DET
eblip-19688	7	42	request	request	NOUN
eblip-19688	7	43	,	,	PUNCT
eblip-19688	7	44	and	and	CCONJ
eblip-19688	7	45	whether	whether	SCONJ
eblip-19688	7	46	users	user	NOUN
eblip-19688	7	47	ever	ever	ADV
eblip-19688	7	48	purchased	purchase	VERB
eblip-19688	7	49	resources	resource	NOUN
eblip-19688	7	50	after	after	ADP
eblip-19688	7	51	obtaining	obtain	VERB
eblip-19688	7	52	them	they	PRON
eblip-19688	7	53	through	through	AUX
eblip-19688	7	54	get	get	VERB
eblip-19688	7	55	it	it	PRON
eblip-19688	7	56	for	for	ADP
eblip-19688	7	57	me	i	PRON
eblip-19688	7	58	.	.	PUNCT
eblip-19688	7	59	  	  	SPACE
eblip-19688	8	1	design	design	NOUN
eblip-19688	8	2	–	–	PUNCT
eblip-19688	8	3	online	online	ADJ
eblip-19688	8	4	questionnaire	questionnaire	NOUN
eblip-19688	8	5	.	.	PUNCT
eblip-19688	8	6	  	  	SPACE
eblip-19688	9	1	setting	set	VERB
eblip-19688	9	2	–	–	PUNCT
eblip-19688	9	3	large	large	ADJ
eblip-19688	9	4	academic	academic	ADJ
eblip-19688	9	5	library	library	NOUN
eblip-19688	9	6	system	system	NOUN
eblip-19688	9	7	located	locate	VERB
eblip-19688	9	8	in	in	ADP
eblip-19688	9	9	texas	texas	PROPN
eblip-19688	9	10	,	,	PUNCT
eblip-19688	9	11	united	united	PROPN
eblip-19688	9	12	states	states	PROPN
eblip-19688	9	13	.	.	PUNCT
eblip-19688	9	14	  	  	SPACE
eblip-19688	10	1	subjects	subject	NOUN
eblip-19688	10	2	–	–	PUNCT
eblip-19688	10	3	researchers	researcher	NOUN
eblip-19688	10	4	used	use	VERB
eblip-19688	10	5	responses	response	NOUN
eblip-19688	10	6	from	from	ADP
eblip-19688	10	7	735	735	NUM
eblip-19688	10	8	registered	registered	ADJ
eblip-19688	10	9	users	user	NOUN
eblip-19688	10	10	of	of	ADP
eblip-19688	10	11	the	the	DET
eblip-19688	10	12	get	get	VERB
eblip-19688	10	13	it	it	PRON
eblip-19688	10	14	for	for	ADP
eblip-19688	10	15	me	i	PRON
eblip-19688	10	16	service	service	NOUN
eblip-19688	10	17	(	(	PUNCT
eblip-19688	10	18	12	12	NUM
eblip-19688	10	19	%	%	NOUN
eblip-19688	10	20	undergraduates	undergraduate	NOUN
eblip-19688	10	21	,	,	PUNCT
eblip-19688	10	22	49	49	NUM
eblip-19688	10	23	%	%	NOUN
eblip-19688	10	24	graduate	graduate	NOUN
eblip-19688	10	25	students	student	NOUN
eblip-19688	10	26	,	,	PUNCT
eblip-19688	10	27	21	21	NUM
eblip-19688	10	28	%	%	NOUN
eblip-19688	10	29	faculty	faculty	NOUN
eblip-19688	10	30	,	,	PUNCT
eblip-19688	10	31	15	15	NUM
eblip-19688	10	32	%	%	NOUN
eblip-19688	10	33	staff	staff	NOUN
eblip-19688	10	34	,	,	PUNCT
eblip-19688	10	35	1	1	NUM
eblip-19688	10	36	%	%	NOUN
eblip-19688	10	37	distance	distance	NOUN
eblip-19688	10	38	education	education	NOUN
eblip-19688	10	39	,	,	PUNCT
eblip-19688	10	40	2	2	NUM
eblip-19688	10	41	%	%	NOUN
eblip-19688	10	42	other	other	ADJ
eblip-19688	10	43	)	)	PUNCT
eblip-19688	10	44	.	.	PUNCT
eblip-19688	10	45	  	  	SPACE
eblip-19688	11	1	methods	method	NOUN
eblip-19688	11	2	–	–	PUNCT
eblip-19688	11	3	the	the	DET
eblip-19688	11	4	authors	author	NOUN
eblip-19688	11	5	emailed	email	VERB
eblip-19688	11	6	all	all	DET
eblip-19688	11	7	currently	currently	ADV
eblip-19688	11	8	registered	register	VERB
eblip-19688	11	9	users	user	NOUN
eblip-19688	11	10	of	of	ADP
eblip-19688	11	11	the	the	DET
eblip-19688	11	12	get	get	VERB
eblip-19688	11	13	it	it	PRON
eblip-19688	11	14	for	for	ADP
eblip-19688	11	15	me	i	PRON
eblip-19688	11	16	service	service	NOUN
eblip-19688	11	17	(	(	PUNCT
eblip-19688	11	18	n=23,063	n=23,063	NOUN
eblip-19688	11	19	)	)	PUNCT
eblip-19688	11	20	inviting	invite	VERB
eblip-19688	11	21	them	they	PRON
eblip-19688	11	22	to	to	PART
eblip-19688	11	23	participate	participate	VERB
eblip-19688	11	24	in	in	ADP
eblip-19688	11	25	a	a	DET
eblip-19688	11	26	survey	survey	NOUN
eblip-19688	11	27	.	.	PUNCT
eblip-19688	12	1	the	the	DET
eblip-19688	12	2	survey	survey	NOUN
eblip-19688	12	3	ran	run	VERB
eblip-19688	12	4	for	for	ADP
eblip-19688	12	5	two	two	NUM
eblip-19688	12	6	weeks	week	NOUN
eblip-19688	12	7	,	,	PUNCT
eblip-19688	12	8	with	with	ADP
eblip-19688	12	9	no	no	DET
eblip-19688	12	10	follow	follow	VERB
eblip-19688	12	11	-	-	PUNCT
eblip-19688	12	12	up	up	ADP
eblip-19688	12	13	emails	email	NOUN
eblip-19688	12	14	sent	send	VERB
eblip-19688	12	15	.	.	PUNCT
eblip-19688	12	16	  	  	SPACE
eblip-19688	12	17	main	main	ADJ
eblip-19688	12	18	results	result	NOUN
eblip-19688	12	19	–	–	PUNCT
eblip-19688	12	20	the	the	DET
eblip-19688	12	21	return	return	NOUN
eblip-19688	12	22	rate	rate	NOUN
eblip-19688	12	23	of	of	ADP
eblip-19688	12	24	3.18	3.18	NUM
eblip-19688	12	25	%	%	NOUN
eblip-19688	12	26	(	(	PUNCT
eblip-19688	12	27	n=735/23,063	n=735/23,063	NOUN
eblip-19688	12	28	)	)	PUNCT
eblip-19688	12	29	surpassed	surpass	VERB
eblip-19688	12	30	the	the	DET
eblip-19688	12	31	participant	participant	ADJ
eblip-19688	12	32	goal	goal	NOUN
eblip-19688	12	33	to	to	PART
eblip-19688	12	34	achieve	achieve	VERB
eblip-19688	12	35	a	a	DET
eblip-19688	12	36	confidence	confidence	NOUN
eblip-19688	12	37	level	level	NOUN
eblip-19688	12	38	of	of	ADP
eblip-19688	12	39	95	95	NUM
eblip-19688	12	40	%	%	NOUN
eblip-19688	12	41	,	,	PUNCT
eblip-19688	12	42	with	with	ADP
eblip-19688	12	43	a	a	DET
eblip-19688	12	44	confidence	confidence	NOUN
eblip-19688	12	45	interval	interval	NOUN
eblip-19688	12	46	of	of	ADP
eblip-19688	12	47	4	4	NUM
eblip-19688	12	48	%	%	NOUN
eblip-19688	12	49	.	.	PUNCT
eblip-19688	12	50	  	  	SPACE
eblip-19688	13	1	researchers	researcher	NOUN
eblip-19688	13	2	found	find	VERB
eblip-19688	13	3	that	that	SCONJ
eblip-19688	13	4	79	79	NUM
eblip-19688	13	5	%	%	NOUN
eblip-19688	13	6	of	of	ADP
eblip-19688	13	7	respondents	respondent	NOUN
eblip-19688	13	8	are	be	AUX
eblip-19688	13	9	satisfied	satisfied	ADJ
eblip-19688	13	10	with	with	ADP
eblip-19688	13	11	turnaround	turnaround	NOUN
eblip-19688	13	12	time	time	NOUN
eblip-19688	13	13	,	,	PUNCT
eblip-19688	13	14	with	with	ADP
eblip-19688	13	15	54	54	NUM
eblip-19688	13	16	%	%	NOUN
eblip-19688	13	17	of	of	ADP
eblip-19688	13	18	respondents	respondent	NOUN
eblip-19688	13	19	desiring	desire	VERB
eblip-19688	13	20	items	item	NOUN
eblip-19688	13	21	within	within	ADP
eblip-19688	13	22	three	three	NUM
eblip-19688	13	23	days	day	NOUN
eblip-19688	13	24	.	.	PUNCT
eblip-19688	14	1	expectations	expectation	NOUN
eblip-19688	14	2	increased	increase	VERB
eblip-19688	14	3	with	with	ADP
eblip-19688	14	4	position	position	NOUN
eblip-19688	14	5	in	in	ADP
eblip-19688	14	6	the	the	DET
eblip-19688	14	7	academy	academy	NOUN
eblip-19688	14	8	.	.	PUNCT
eblip-19688	15	1	time	time	NOUN
eblip-19688	15	2	is	be	AUX
eblip-19688	15	3	the	the	DET
eblip-19688	15	4	significant	significant	ADJ
eblip-19688	15	5	factor	factor	NOUN
eblip-19688	15	6	in	in	ADP
eblip-19688	15	7	users	user	NOUN
eblip-19688	15	8	not	not	PART
eblip-19688	15	9	retrieving	retrieve	VERB
eblip-19688	15	10	ordered	order	VERB
eblip-19688	15	11	items	item	NOUN
eblip-19688	15	12	;	;	PUNCT
eblip-19688	15	13	items	item	NOUN
eblip-19688	15	14	are	be	AUX
eblip-19688	15	15	no	no	ADV
eblip-19688	15	16	longer	long	ADV
eblip-19688	15	17	needed	need	VERB
eblip-19688	15	18	after	after	SCONJ
eblip-19688	15	19	deadlines	deadline	NOUN
eblip-19688	15	20	pass	pass	VERB
eblip-19688	15	21	or	or	CCONJ
eblip-19688	15	22	other	other	ADJ
eblip-19688	15	23	related	relate	VERB
eblip-19688	15	24	materials	material	NOUN
eblip-19688	15	25	are	be	AUX
eblip-19688	15	26	found	find	VERB
eblip-19688	15	27	.	.	PUNCT
eblip-19688	16	1	responses	response	NOUN
eblip-19688	16	2	revealed	reveal	VERB
eblip-19688	16	3	that	that	SCONJ
eblip-19688	16	4	55	55	NUM
eblip-19688	16	5	%	%	NOUN
eblip-19688	16	6	of	of	ADP
eblip-19688	16	7	users	user	NOUN
eblip-19688	16	8	prefer	prefer	VERB
eblip-19688	16	9	print	print	NOUN
eblip-19688	16	10	to	to	ADP
eblip-19688	16	11	e	e	NOUN
eblip-19688	16	12	-	-	NOUN
eblip-19688	16	13	books	book	NOUN
eblip-19688	16	14	,	,	PUNCT
eblip-19688	16	15	although	although	SCONJ
eblip-19688	16	16	70	70	NUM
eblip-19688	16	17	%	%	NOUN
eblip-19688	16	18	of	of	ADP
eblip-19688	16	19	participants	participant	NOUN
eblip-19688	16	20	would	would	AUX
eblip-19688	16	21	accept	accept	VERB
eblip-19688	16	22	an	an	DET
eblip-19688	16	23	e	e	NOUN
eblip-19688	16	24	-	-	NOUN
eblip-19688	16	25	book	book	NOUN
eblip-19688	16	26	version	version	NOUN
eblip-19688	16	27	if	if	SCONJ
eblip-19688	16	28	print	print	NOUN
eblip-19688	16	29	is	be	AUX
eblip-19688	16	30	not	not	PART
eblip-19688	16	31	available	available	ADJ
eblip-19688	16	32	.	.	PUNCT
eblip-19688	17	1	participants	participant	NOUN
eblip-19688	17	2	were	be	AUX
eblip-19688	17	3	evenly	evenly	ADV
eblip-19688	17	4	split	split	VERB
eblip-19688	17	5	between	between	ADP
eblip-19688	17	6	reading	read	VERB
eblip-19688	17	7	documents	document	NOUN
eblip-19688	17	8	online	online	ADV
eblip-19688	17	9	and	and	CCONJ
eblip-19688	17	10	printing	print	VERB
eblip-19688	17	11	them	they	PRON
eblip-19688	17	12	to	to	PART
eblip-19688	17	13	read	read	VERB
eblip-19688	17	14	offline	offline	NOUN
eblip-19688	17	15	.	.	PUNCT
eblip-19688	18	1	about	about	ADV
eblip-19688	18	2	one	one	NUM
eblip-19688	18	3	quarter	quarter	NOUN
eblip-19688	18	4	of	of	ADP
eblip-19688	18	5	respondents	respondent	NOUN
eblip-19688	18	6	bought	buy	VERB
eblip-19688	18	7	or	or	CCONJ
eblip-19688	18	8	suggested	suggest	VERB
eblip-19688	18	9	that	that	SCONJ
eblip-19688	18	10	the	the	DET
eblip-19688	18	11	library	library	NOUN
eblip-19688	18	12	purchase	purchase	VERB
eblip-19688	18	13	an	an	DET
eblip-19688	18	14	item	item	NOUN
eblip-19688	18	15	requested	request	VERB
eblip-19688	18	16	via	via	ADP
eblip-19688	18	17	get	get	VERB
eblip-19688	18	18	it	it	PRON
eblip-19688	18	19	for	for	ADP
eblip-19688	18	20	me	i	PRON
eblip-19688	18	21	.	.	PUNCT
eblip-19688	19	1	when	when	SCONJ
eblip-19688	19	2	participants	participant	NOUN
eblip-19688	19	3	encountered	encounter	VERB
eblip-19688	19	4	a	a	DET
eblip-19688	19	5	problem	problem	NOUN
eblip-19688	19	6	,	,	PUNCT
eblip-19688	19	7	55	55	NUM
eblip-19688	19	8	%	%	NOUN
eblip-19688	19	9	of	of	ADP
eblip-19688	19	10	respondents	respondent	NOUN
eblip-19688	19	11	would	would	AUX
eblip-19688	19	12	contact	contact	VERB
eblip-19688	19	13	library	library	NOUN
eblip-19688	19	14	staff	staff	NOUN
eblip-19688	19	15	and	and	CCONJ
eblip-19688	19	16	45	45	NUM
eblip-19688	19	17	%	%	NOUN
eblip-19688	19	18	would	would	AUX
eblip-19688	19	19	check	check	VERB
eblip-19688	19	20	the	the	DET
eblip-19688	19	21	service	service	NOUN
eblip-19688	19	22	faq	faq	NOUN
eblip-19688	19	23	.	.	PUNCT
eblip-19688	20	1	of	of	ADP
eblip-19688	20	2	those	those	PRON
eblip-19688	20	3	that	that	PRON
eblip-19688	20	4	contacted	contact	VERB
eblip-19688	20	5	staff	staff	NOUN
eblip-19688	20	6	,	,	PUNCT
eblip-19688	20	7	there	there	PRON
eblip-19688	20	8	is	be	VERB
eblip-19688	20	9	a	a	DET
eblip-19688	20	10	94	94	NUM
eblip-19688	20	11	%	%	NOUN
eblip-19688	20	12	satisfaction	satisfaction	NOUN
eblip-19688	20	13	rate	rate	NOUN
eblip-19688	20	14	.	.	PUNCT
eblip-19688	21	1	overall	overall	ADJ
eblip-19688	21	2	,	,	PUNCT
eblip-19688	21	3	95	95	NUM
eblip-19688	21	4	%	%	NOUN
eblip-19688	21	5	of	of	ADP
eblip-19688	21	6	respondents	respondent	NOUN
eblip-19688	21	7	checked	check	VERB
eblip-19688	21	8	the	the	DET
eblip-19688	21	9	libraries	library	NOUN
eblip-19688	21	10	’	'	PUNCT
eblip-19688	21	11	online	online	ADJ
eblip-19688	21	12	catalogue	catalogue	NOUN
eblip-19688	21	13	for	for	ADP
eblip-19688	21	14	availability	availability	NOUN
eblip-19688	21	15	,	,	PUNCT
eblip-19688	21	16	83	83	NUM
eblip-19688	21	17	%	%	NOUN
eblip-19688	21	18	looked	look	VERB
eblip-19688	21	19	in	in	ADP
eblip-19688	21	20	e	e	NOUN
eblip-19688	21	21	-	-	NOUN
eblip-19688	21	22	journal	journal	ADJ
eblip-19688	21	23	collections	collection	NOUN
eblip-19688	21	24	,	,	PUNCT
eblip-19688	21	25	and	and	CCONJ
eblip-19688	21	26	74	74	NUM
eblip-19688	21	27	%	%	NOUN
eblip-19688	21	28	checked	check	VERB
eblip-19688	21	29	google	google	PROPN
eblip-19688	21	30	or	or	CCONJ
eblip-19688	21	31	google	google	PROPN
eblip-19688	21	32	scholar	scholar	NOUN
eblip-19688	21	33	.	.	PUNCT
eblip-19688	22	1	get	get	VERB
eblip-19688	22	2	it	it	PRON
eblip-19688	22	3	for	for	ADP
eblip-19688	22	4	me	i	PRON
eblip-19688	22	5	was	be	AUX
eblip-19688	22	6	complimented	compliment	VERB
eblip-19688	22	7	on	on	ADP
eblip-19688	22	8	its	its	PRON
eblip-19688	22	9	user	user	NOUN
eblip-19688	22	10	-	-	PUNCT
eblip-19688	22	11	friendly	friendly	ADJ
eblip-19688	22	12	interfaces	interface	NOUN
eblip-19688	22	13	and	and	CCONJ
eblip-19688	22	14	policies	policy	NOUN
eblip-19688	22	15	,	,	PUNCT
eblip-19688	22	16	and	and	CCONJ
eblip-19688	22	17	the	the	DET
eblip-19688	22	18	money	money	NOUN
eblip-19688	22	19	and	and	CCONJ
eblip-19688	22	20	time	time	NOUN
eblip-19688	22	21	it	it	PRON
eblip-19688	22	22	saves	save	VERB
eblip-19688	22	23	its	its	PRON
eblip-19688	22	24	users	user	NOUN
eblip-19688	22	25	.	.	PUNCT
eblip-19688	23	1	in	in	ADP
eblip-19688	23	2	terms	term	NOUN
eblip-19688	23	3	of	of	ADP
eblip-19688	23	4	criticism	criticism	NOUN
eblip-19688	23	5	,	,	PUNCT
eblip-19688	23	6	users	user	NOUN
eblip-19688	23	7	requested	request	VERB
eblip-19688	23	8	better	well	ADJ
eblip-19688	23	9	quality	quality	NOUN
eblip-19688	23	10	scanned	scan	VERB
eblip-19688	23	11	documents	document	NOUN
eblip-19688	23	12	,	,	PUNCT
eblip-19688	23	13	longer	long	ADV
eblip-19688	23	14	interlibrary	interlibrary	ADJ
eblip-19688	23	15	loan	loan	NOUN
eblip-19688	23	16	times	time	NOUN
eblip-19688	23	17	,	,	PUNCT
eblip-19688	23	18	and	and	CCONJ
eblip-19688	23	19	a	a	DET
eblip-19688	23	20	pdf	pdf	NOUN
eblip-19688	23	21	instead	instead	ADV
eblip-19688	23	22	of	of	ADP
eblip-19688	23	23	a	a	DET
eblip-19688	23	24	link	link	NOUN
eblip-19688	23	25	when	when	SCONJ
eblip-19688	23	26	an	an	DET
eblip-19688	23	27	article	article	NOUN
eblip-19688	23	28	is	be	AUX
eblip-19688	23	29	found	find	VERB
eblip-19688	23	30	by	by	ADP
eblip-19688	23	31	staff	staff	NOUN
eblip-19688	23	32	.	.	PUNCT
eblip-19688	23	33	  	  	SPACE
eblip-19688	23	34	conclusion	conclusion	NOUN
eblip-19688	23	35	–	–	PUNCT
eblip-19688	23	36	the	the	DET
eblip-19688	23	37	author	author	NOUN
eblip-19688	23	38	concludes	conclude	VERB
eblip-19688	23	39	that	that	SCONJ
eblip-19688	23	40	the	the	DET
eblip-19688	23	41	document	document	NOUN
eblip-19688	23	42	delivery	delivery	NOUN
eblip-19688	23	43	and	and	CCONJ
eblip-19688	23	44	interlibrary	interlibrary	ADJ
eblip-19688	23	45	loan	loan	NOUN
eblip-19688	23	46	services	service	NOUN
eblip-19688	23	47	delivered	deliver	VERB
eblip-19688	23	48	by	by	ADP
eblip-19688	23	49	get	get	VERB
eblip-19688	23	50	it	it	PRON
eblip-19688	23	51	for	for	ADP
eblip-19688	23	52	me	i	PRON
eblip-19688	23	53	are	be	AUX
eblip-19688	23	54	meeting	meet	VERB
eblip-19688	23	55	the	the	DET
eblip-19688	23	56	expectations	expectation	NOUN
eblip-19688	23	57	of	of	ADP
eblip-19688	23	58	users	user	NOUN
eblip-19688	23	59	,	,	PUNCT
eblip-19688	23	60	with	with	ADP
eblip-19688	23	61	99	99	NUM
eblip-19688	23	62	%	%	NOUN
eblip-19688	23	63	of	of	ADP
eblip-19688	23	64	respondents	respondent	NOUN
eblip-19688	23	65	reporting	report	VERB
eblip-19688	23	66	that	that	SCONJ
eblip-19688	23	67	the	the	PRON
eblip-19688	23	68	get	get	VERB
eblip-19688	23	69	it	it	PRON
eblip-19688	23	70	for	for	ADP
eblip-19688	23	71	me	i	PRON
eblip-19688	23	72	service	service	NOUN
eblip-19688	23	73	meets	meet	VERB
eblip-19688	23	74	or	or	CCONJ
eblip-19688	23	75	somewhat	somewhat	ADV
eblip-19688	23	76	meets	meet	VERB
eblip-19688	23	77	their	their	PRON
eblip-19688	23	78	needs	need	NOUN
eblip-19688	23	79	.	.	PUNCT
eblip-19688	24	1	areas	area	NOUN
eblip-19688	24	2	that	that	PRON
eblip-19688	24	3	required	require	VERB
eblip-19688	24	4	improvement	improvement	NOUN
eblip-19688	24	5	were	be	AUX
eblip-19688	24	6	identified	identify	VERB
eblip-19688	24	7	and	and	CCONJ
eblip-19688	24	8	strategies	strategy	NOUN
eblip-19688	24	9	put	put	VERB
eblip-19688	24	10	in	in	ADP
eblip-19688	24	11	place	place	NOUN
eblip-19688	24	12	to	to	PART
eblip-19688	24	13	improve	improve	VERB
eblip-19688	24	14	service	service	NOUN
eblip-19688	24	15	.	.	PUNCT
eblip-19688	25	1	this	this	DET
eblip-19688	25	2	questionnaire	questionnaire	NOUN
eblip-19688	25	3	can	can	AUX
eblip-19688	25	4	be	be	AUX
eblip-19688	25	5	applied	apply	VERB
eblip-19688	25	6	to	to	ADP
eblip-19688	25	7	other	other	ADJ
eblip-19688	25	8	libraries	library	NOUN
eblip-19688	25	9	to	to	PART
eblip-19688	25	10	assist	assist	VERB
eblip-19688	25	11	them	they	PRON
eblip-19688	25	12	in	in	ADP
eblip-19688	25	13	learning	learn	VERB
eblip-19688	25	14	about	about	ADP
eblip-19688	25	15	document	document	NOUN
eblip-19688	25	16	delivery	delivery	NOUN
eblip-19688	25	17	and	and	CCONJ
eblip-19688	25	18	interlibrary	interlibrary	ADJ
eblip-19688	25	19	loan	loan	NOUN
eblip-19688	25	20	service	service	NOUN
eblip-19688	25	21	users	user	NOUN
eblip-19688	25	22	and	and	CCONJ
eblip-19688	25	23	their	their	PRON
eblip-19688	25	24	expectations	expectation	NOUN
eblip-19688	25	25	.	.	PUNCT
eblip-19688	25	26	    	    	SPACE
eblip-19688	26	1	commentary	commentary	NOUN
eblip-19688	26	2	  	  	SPACE
eblip-19688	26	3	studies	study	NOUN
eblip-19688	26	4	on	on	ADP
eblip-19688	26	5	interlibrary	interlibrary	ADJ
eblip-19688	26	6	loan	loan	NOUN
eblip-19688	26	7	and	and	CCONJ
eblip-19688	26	8	document	document	NOUN
eblip-19688	26	9	delivery	delivery	NOUN
eblip-19688	26	10	services	service	NOUN
eblip-19688	26	11	are	be	AUX
eblip-19688	26	12	not	not	PART
eblip-19688	26	13	new	new	ADJ
eblip-19688	26	14	in	in	ADP
eblip-19688	26	15	the	the	DET
eblip-19688	26	16	library	library	NOUN
eblip-19688	26	17	community	community	NOUN
eblip-19688	26	18	.	.	PUNCT
eblip-19688	27	1	this	this	DET
eblip-19688	27	2	survey	survey	NOUN
eblip-19688	27	3	updates	update	VERB
eblip-19688	27	4	previous	previous	ADJ
eblip-19688	27	5	work	work	NOUN
eblip-19688	27	6	by	by	ADP
eblip-19688	27	7	including	include	VERB
eblip-19688	27	8	questions	question	NOUN
eblip-19688	27	9	never	never	ADV
eblip-19688	27	10	before	before	SCONJ
eblip-19688	27	11	asked	ask	VERB
eblip-19688	27	12	about	about	ADP
eblip-19688	27	13	preferred	preferred	ADJ
eblip-19688	27	14	formats	format	NOUN
eblip-19688	27	15	of	of	ADP
eblip-19688	27	16	books	book	NOUN
eblip-19688	27	17	and	and	CCONJ
eblip-19688	27	18	methods	method	NOUN
eblip-19688	27	19	of	of	ADP
eblip-19688	27	20	receiving	receive	VERB
eblip-19688	27	21	electronic	electronic	ADJ
eblip-19688	27	22	documents	document	NOUN
eblip-19688	27	23	,	,	PUNCT
eblip-19688	27	24	as	as	ADV
eblip-19688	27	25	well	well	ADV
eblip-19688	27	26	as	as	ADP
eblip-19688	27	27	whether	whether	SCONJ
eblip-19688	27	28	service	service	NOUN
eblip-19688	27	29	use	use	NOUN
eblip-19688	27	30	inspires	inspire	VERB
eblip-19688	27	31	personal	personal	ADJ
eblip-19688	27	32	purchase	purchase	NOUN
eblip-19688	27	33	.	.	PUNCT
eblip-19688	27	34	  	  	SPACE
eblip-19688	28	1	the	the	DET
eblip-19688	28	2	participation	participation	NOUN
eblip-19688	28	3	rate	rate	NOUN
eblip-19688	28	4	of	of	ADP
eblip-19688	28	5	only	only	ADV
eblip-19688	28	6	3.18	3.18	NUM
eblip-19688	28	7	%	%	NOUN
eblip-19688	28	8	is	be	AUX
eblip-19688	28	9	low	low	ADJ
eblip-19688	28	10	,	,	PUNCT
eblip-19688	28	11	but	but	CCONJ
eblip-19688	28	12	well	well	ADV
eblip-19688	28	13	within	within	ADP
eblip-19688	28	14	the	the	DET
eblip-19688	28	15	authors	author	NOUN
eblip-19688	28	16	’	'	PUNCT
eblip-19688	28	17	desired	desire	VERB
eblip-19688	28	18	confidence	confidence	NOUN
eblip-19688	28	19	range	range	NOUN
eblip-19688	28	20	.	.	PUNCT
eblip-19688	29	1	the	the	DET
eblip-19688	29	2	method	method	NOUN
eblip-19688	29	3	used	use	VERB
eblip-19688	29	4	for	for	ADP
eblip-19688	29	5	data	datum	NOUN
eblip-19688	29	6	collection	collection	NOUN
eblip-19688	29	7	makes	make	VERB
eblip-19688	29	8	sense	sense	NOUN
eblip-19688	29	9	for	for	ADP
eblip-19688	29	10	this	this	DET
eblip-19688	29	11	type	type	NOUN
eblip-19688	29	12	of	of	ADP
eblip-19688	29	13	study	study	NOUN
eblip-19688	29	14	,	,	PUNCT
eblip-19688	29	15	and	and	CCONJ
eblip-19688	29	16	the	the	DET
eblip-19688	29	17	questions	question	NOUN
eblip-19688	29	18	reflect	reflect	VERB
eblip-19688	29	19	clearly	clearly	ADV
eblip-19688	29	20	stated	state	VERB
eblip-19688	29	21	objectives	objective	NOUN
eblip-19688	29	22	.	.	PUNCT
eblip-19688	30	1	the	the	DET
eblip-19688	30	2	authors	author	NOUN
eblip-19688	30	3	do	do	VERB
eblip-19688	30	4	a	a	DET
eblip-19688	30	5	good	good	ADJ
eblip-19688	30	6	job	job	NOUN
eblip-19688	30	7	of	of	ADP
eblip-19688	30	8	explaining	explain	VERB
eblip-19688	30	9	how	how	SCONJ
eblip-19688	30	10	results	result	NOUN
eblip-19688	30	11	differ	differ	VERB
eblip-19688	30	12	by	by	ADP
eblip-19688	30	13	subsets	subset	NOUN
eblip-19688	30	14	of	of	ADP
eblip-19688	30	15	participants	participant	NOUN
eblip-19688	30	16	based	base	VERB
eblip-19688	30	17	on	on	ADP
eblip-19688	30	18	academic	academic	ADJ
eblip-19688	30	19	rank	rank	NOUN
eblip-19688	30	20	(	(	PUNCT
eblip-19688	30	21	undergraduate	undergraduate	NOUN
eblip-19688	30	22	,	,	PUNCT
eblip-19688	30	23	graduate	graduate	NOUN
eblip-19688	30	24	,	,	PUNCT
eblip-19688	30	25	professor	professor	NOUN
eblip-19688	30	26	,	,	PUNCT
eblip-19688	30	27	etc	etc	X
eblip-19688	30	28	)	)	PUNCT
eblip-19688	30	29	.	.	PUNCT
eblip-19688	31	1	however	however	ADV
eblip-19688	31	2	,	,	PUNCT
eblip-19688	31	3	the	the	DET
eblip-19688	31	4	authors	author	NOUN
eblip-19688	31	5	do	do	AUX
eblip-19688	31	6	not	not	PART
eblip-19688	31	7	compare	compare	VERB
eblip-19688	31	8	the	the	DET
eblip-19688	31	9	respondent	respondent	ADJ
eblip-19688	31	10	demographics	demographic	NOUN
eblip-19688	31	11	to	to	ADP
eblip-19688	31	12	those	those	PRON
eblip-19688	31	13	of	of	ADP
eblip-19688	31	14	the	the	DET
eblip-19688	31	15	university	university	NOUN
eblip-19688	31	16	population	population	NOUN
eblip-19688	31	17	.	.	PUNCT
eblip-19688	31	18	  	  	SPACE
eblip-19688	32	1	while	while	SCONJ
eblip-19688	32	2	this	this	DET
eblip-19688	32	3	study	study	NOUN
eblip-19688	32	4	is	be	AUX
eblip-19688	32	5	assessing	assess	VERB
eblip-19688	32	6	a	a	DET
eblip-19688	32	7	local	local	ADJ
eblip-19688	32	8	service	service	NOUN
eblip-19688	32	9	,	,	PUNCT
eblip-19688	32	10	the	the	DET
eblip-19688	32	11	authors	author	NOUN
eblip-19688	32	12	ask	ask	VERB
eblip-19688	32	13	questions	question	NOUN
eblip-19688	32	14	and	and	CCONJ
eblip-19688	32	15	provide	provide	VERB
eblip-19688	32	16	suggestions	suggestion	NOUN
eblip-19688	32	17	that	that	PRON
eblip-19688	32	18	are	be	AUX
eblip-19688	32	19	relevant	relevant	ADJ
eblip-19688	32	20	to	to	ADP
eblip-19688	32	21	other	other	ADJ
eblip-19688	32	22	institutions	institution	NOUN
eblip-19688	32	23	.	.	PUNCT
eblip-19688	33	1	unfortunately	unfortunately	ADV
eblip-19688	33	2	,	,	PUNCT
eblip-19688	33	3	the	the	DET
eblip-19688	33	4	authors	author	NOUN
eblip-19688	33	5	never	never	ADV
eblip-19688	33	6	give	give	VERB
eblip-19688	33	7	a	a	DET
eblip-19688	33	8	complete	complete	ADJ
eblip-19688	33	9	list	list	NOUN
eblip-19688	33	10	of	of	ADP
eblip-19688	33	11	questions	question	NOUN
eblip-19688	33	12	utilized	utilize	VERB
eblip-19688	33	13	,	,	PUNCT
eblip-19688	33	14	leaving	leave	VERB
eblip-19688	33	15	people	people	NOUN
eblip-19688	33	16	wishing	wish	VERB
eblip-19688	33	17	to	to	PART
eblip-19688	33	18	duplicate	duplicate	VERB
eblip-19688	33	19	their	their	PRON
eblip-19688	33	20	efforts	effort	NOUN
eblip-19688	33	21	having	have	VERB
eblip-19688	33	22	to	to	PART
eblip-19688	33	23	comb	comb	VERB
eblip-19688	33	24	through	through	ADP
eblip-19688	33	25	the	the	DET
eblip-19688	33	26	article	article	NOUN
eblip-19688	33	27	in	in	ADP
eblip-19688	33	28	order	order	NOUN
eblip-19688	33	29	to	to	PART
eblip-19688	33	30	piece	piece	VERB
eblip-19688	33	31	together	together	ADV
eblip-19688	33	32	questions	question	NOUN
eblip-19688	33	33	to	to	PART
eblip-19688	33	34	ask	ask	VERB
eblip-19688	33	35	.	.	PUNCT
eblip-19688	34	1	the	the	DET
eblip-19688	34	2	service	service	NOUN
eblip-19688	34	3	improvements	improvement	NOUN
eblip-19688	34	4	made	make	VERB
eblip-19688	34	5	are	be	AUX
eblip-19688	34	6	clear	clear	ADJ
eblip-19688	34	7	and	and	CCONJ
eblip-19688	34	8	transferable	transferable	ADJ
eblip-19688	34	9	across	across	ADP
eblip-19688	34	10	many	many	ADJ
eblip-19688	34	11	institutions	institution	NOUN
eblip-19688	34	12	,	,	PUNCT
eblip-19688	34	13	including	include	VERB
eblip-19688	34	14	reiteration	reiteration	NOUN
eblip-19688	34	15	of	of	ADP
eblip-19688	34	16	the	the	DET
eblip-19688	34	17	importance	importance	NOUN
eblip-19688	34	18	of	of	ADP
eblip-19688	34	19	request	request	NOUN
eblip-19688	34	20	details	detail	NOUN
eblip-19688	34	21	to	to	ADP
eblip-19688	34	22	staff	staff	VERB
eblip-19688	34	23	,	,	PUNCT
eblip-19688	34	24	high	high	ADJ
eblip-19688	34	25	standards	standard	NOUN
eblip-19688	34	26	for	for	ADP
eblip-19688	34	27	scanned	scan	VERB
eblip-19688	34	28	documents	document	NOUN
eblip-19688	34	29	,	,	PUNCT
eblip-19688	34	30	addition	addition	NOUN
eblip-19688	34	31	of	of	ADP
eblip-19688	34	32	ability	ability	NOUN
eblip-19688	34	33	of	of	ADP
eblip-19688	34	34	users	user	NOUN
eblip-19688	34	35	to	to	PART
eblip-19688	34	36	re	re	VERB
eblip-19688	34	37	-	-	VERB
eblip-19688	34	38	submit	submit	VERB
eblip-19688	34	39	a	a	DET
eblip-19688	34	40	request	request	NOUN
eblip-19688	34	41	for	for	ADP
eblip-19688	34	42	a	a	DET
eblip-19688	34	43	paper	paper	NOUN
eblip-19688	34	44	resource	resource	NOUN
eblip-19688	34	45	that	that	PRON
eblip-19688	34	46	might	might	AUX
eblip-19688	34	47	first	first	ADV
eblip-19688	34	48	come	come	VERB
eblip-19688	34	49	to	to	ADP
eblip-19688	34	50	them	they	PRON
eblip-19688	34	51	in	in	ADP
eblip-19688	34	52	e	e	NOUN
eblip-19688	34	53	-	-	NOUN
eblip-19688	34	54	book	book	NOUN
eblip-19688	34	55	format	format	NOUN
eblip-19688	34	56	,	,	PUNCT
eblip-19688	34	57	highlighting	highlight	VERB
eblip-19688	34	58	the	the	DET
eblip-19688	34	59	service	service	NOUN
eblip-19688	34	60	’s	’s	PART
eblip-19688	34	61	tutorial	tutorial	PROPN
eblip-19688	34	62	link	link	NOUN
eblip-19688	34	63	,	,	PUNCT
eblip-19688	34	64	and	and	CCONJ
eblip-19688	34	65	reducing	reduce	VERB
eblip-19688	34	66	the	the	DET
eblip-19688	34	67	number	number	NOUN
eblip-19688	34	68	of	of	ADP
eblip-19688	34	69	times	time	NOUN
eblip-19688	34	70	customers	customer	NOUN
eblip-19688	34	71	need	need	VERB
eblip-19688	34	72	to	to	PART
eblip-19688	34	73	log	log	VERB
eblip-19688	34	74	in	in	ADP
eblip-19688	34	75	to	to	ADP
eblip-19688	34	76	access	access	NOUN
eblip-19688	34	77	library	library	NOUN
eblip-19688	34	78	records	record	NOUN
eblip-19688	34	79	.	.	PUNCT
eblip-19688	34	80	  	  	SPACE
eblip-19688	35	1	this	this	DET
eblip-19688	35	2	study	study	NOUN
eblip-19688	35	3	is	be	AUX
eblip-19688	35	4	an	an	DET
eblip-19688	35	5	example	example	NOUN
eblip-19688	35	6	of	of	ADP
eblip-19688	35	7	one	one	NUM
eblip-19688	35	8	step	step	NOUN
eblip-19688	35	9	in	in	ADP
eblip-19688	35	10	an	an	DET
eblip-19688	35	11	excellent	excellent	ADJ
eblip-19688	35	12	assessment	assessment	NOUN
eblip-19688	35	13	cycle	cycle	NOUN
eblip-19688	35	14	of	of	ADP
eblip-19688	35	15	this	this	DET
eblip-19688	35	16	service	service	NOUN
eblip-19688	35	17	.	.	PUNCT
eblip-19688	36	1	when	when	SCONJ
eblip-19688	36	2	the	the	DET
eblip-19688	36	3	document	document	NOUN
eblip-19688	36	4	delivery	delivery	NOUN
eblip-19688	36	5	and	and	CCONJ
eblip-19688	36	6	interlibrary	interlibrary	ADJ
eblip-19688	36	7	loan	loan	NOUN
eblip-19688	36	8	service	service	NOUN
eblip-19688	36	9	first	first	ADV
eblip-19688	36	10	debuted	debut	VERB
eblip-19688	36	11	in	in	ADP
eblip-19688	36	12	2002	2002	NUM
eblip-19688	36	13	,	,	PUNCT
eblip-19688	36	14	it	it	PRON
eblip-19688	36	15	was	be	AUX
eblip-19688	36	16	the	the	DET
eblip-19688	36	17	subject	subject	NOUN
eblip-19688	36	18	of	of	ADP
eblip-19688	36	19	a	a	DET
eblip-19688	36	20	user	user	NOUN
eblip-19688	36	21	survey	survey	NOUN
eblip-19688	36	22	a	a	DET
eblip-19688	36	23	year	year	NOUN
eblip-19688	36	24	later	later	ADV
eblip-19688	36	25	.	.	PUNCT
eblip-19688	37	1	in	in	ADP
eblip-19688	37	2	the	the	DET
eblip-19688	37	3	decade	decade	NOUN
eblip-19688	37	4	it	it	PRON
eblip-19688	37	5	has	have	AUX
eblip-19688	37	6	been	be	AUX
eblip-19688	37	7	in	in	ADP
eblip-19688	37	8	existence	existence	NOUN
eblip-19688	37	9	,	,	PUNCT
eblip-19688	37	10	tweaks	tweak	NOUN
eblip-19688	37	11	have	have	AUX
eblip-19688	37	12	been	be	AUX
eblip-19688	37	13	made	make	VERB
eblip-19688	37	14	to	to	ADP
eblip-19688	37	15	the	the	DET
eblip-19688	37	16	service	service	NOUN
eblip-19688	37	17	and	and	CCONJ
eblip-19688	37	18	its	its	PRON
eblip-19688	37	19	name	name	NOUN
eblip-19688	37	20	.	.	PUNCT
eblip-19688	38	1	instead	instead	ADV
eblip-19688	38	2	of	of	ADP
eblip-19688	38	3	simply	simply	ADV
eblip-19688	38	4	leaving	leave	VERB
eblip-19688	38	5	the	the	DET
eblip-19688	38	6	service	service	NOUN
eblip-19688	38	7	alone	alone	ADV
eblip-19688	38	8	,	,	PUNCT
eblip-19688	38	9	it	it	PRON
eblip-19688	38	10	was	be	AUX
eblip-19688	38	11	assessed	assess	VERB
eblip-19688	38	12	again	again	ADV
eblip-19688	38	13	and	and	CCONJ
eblip-19688	38	14	clear	clear	ADJ
eblip-19688	38	15	improvements	improvement	NOUN
eblip-19688	38	16	were	be	AUX
eblip-19688	38	17	made	make	VERB
eblip-19688	38	18	.	.	PUNCT
eblip-19688	39	1	as	as	SCONJ
eblip-19688	39	2	technologies	technology	NOUN
eblip-19688	39	3	change	change	VERB
eblip-19688	39	4	,	,	PUNCT
eblip-19688	39	5	it	it	PRON
eblip-19688	39	6	is	be	AUX
eblip-19688	39	7	critical	critical	ADJ
eblip-19688	39	8	to	to	PART
eblip-19688	39	9	review	review	VERB
eblip-19688	39	10	past	past	ADJ
eblip-19688	39	11	decisions	decision	NOUN
eblip-19688	39	12	and	and	CCONJ
eblip-19688	39	13	explore	explore	VERB
eblip-19688	39	14	new	new	ADJ
eblip-19688	39	15	opportunities	opportunity	NOUN
eblip-19688	39	16	to	to	PART
eblip-19688	39	17	ensure	ensure	VERB
eblip-19688	39	18	the	the	DET
eblip-19688	39	19	best	good	ADJ
eblip-19688	39	20	service	service	NOUN
eblip-19688	39	21	for	for	ADP
eblip-19688	39	22	library	library	NOUN
eblip-19688	39	23	users	user	NOUN
eblip-19688	39	24	.	.	PUNCT
eblip-19688	39	25	      	      	SPACE