id	sid	tid	token	lemma	pos
eblip-24954	1	1	article	article	NOUN
eblip-24954	1	2	  	  	SPACE
eblip-24954	1	3	a	a	DET
eblip-24954	1	4	holistic	holistic	ADJ
eblip-24954	1	5	look	look	NOUN
eblip-24954	1	6	at	at	ADP
eblip-24954	1	7	reference	reference	NOUN
eblip-24954	1	8	statistics	statistic	NOUN
eblip-24954	1	9	:	:	PUNCT
eblip-24954	1	10	whither	whither	NOUN
eblip-24954	1	11	librarians	librarian	NOUN
eblip-24954	1	12	?	?	PUNCT
eblip-24954	1	13	  	  	SPACE
eblip-24954	1	14	b.	b.	PROPN
eblip-24954	1	15	jane	jane	PROPN
eblip-24954	1	16	scales	scale	VERB
eblip-24954	1	17	reference	reference	NOUN
eblip-24954	1	18	team	team	NOUN
eblip-24954	1	19	leader	leader	NOUN
eblip-24954	1	20	/	/	SYM
eblip-24954	1	21	e	e	NOUN
eblip-24954	1	22	-	-	NOUN
eblip-24954	1	23	projects	project	NOUN
eblip-24954	1	24	librarian	librarian	PROPN
eblip-24954	1	25	washington	washington	PROPN
eblip-24954	1	26	state	state	PROPN
eblip-24954	1	27	university	university	PROPN
eblip-24954	1	28	libraries	library	NOUN
eblip-24954	1	29	pullman	pullman	PROPN
eblip-24954	1	30	,	,	PUNCT
eblip-24954	1	31	washington	washington	PROPN
eblip-24954	1	32	,	,	PUNCT
eblip-24954	1	33	united	united	PROPN
eblip-24954	1	34	states	states	PROPN
eblip-24954	1	35	of	of	ADP
eblip-24954	1	36	america	america	PROPN
eblip-24954	1	37	email	email	NOUN
eblip-24954	1	38	:	:	PUNCT
eblip-24954	1	39	scales@wsu.edu	scales@wsu.edu	VERB
eblip-24954	1	40	  	  	SPACE
eblip-24954	1	41	lipi	lipi	PROPN
eblip-24954	1	42	turner	turner	PROPN
eblip-24954	1	43	-	-	PUNCT
eblip-24954	1	44	rahman	rahman	PROPN
eblip-24954	1	45	faculty	faculty	PROPN
eblip-24954	1	46	washington	washington	PROPN
eblip-24954	1	47	state	state	PROPN
eblip-24954	1	48	university	university	PROPN
eblip-24954	1	49	pullman	pullman	PROPN
eblip-24954	1	50	,	,	PUNCT
eblip-24954	1	51	washington	washington	PROPN
eblip-24954	1	52	,	,	PUNCT
eblip-24954	1	53	united	united	PROPN
eblip-24954	1	54	states	states	PROPN
eblip-24954	1	55	of	of	ADP
eblip-24954	1	56	america	america	PROPN
eblip-24954	1	57	email	email	NOUN
eblip-24954	1	58	:	:	PUNCT
eblip-24954	1	59	ilipi@wsu.edu	ilipi@wsu.edu	AUX
eblip-24954	1	60	  	  	SPACE
eblip-24954	1	61	feng	feng	PROPN
eblip-24954	1	62	hao	hao	PROPN
eblip-24954	1	63	visiting	visit	VERB
eblip-24954	1	64	lecturer	lecturer	NOUN
eblip-24954	1	65	of	of	ADP
eblip-24954	1	66	sociology	sociology	NOUN
eblip-24954	1	67	university	university	PROPN
eblip-24954	1	68	of	of	ADP
eblip-24954	1	69	richmond	richmond	PROPN
eblip-24954	1	70	richmond	richmond	PROPN
eblip-24954	1	71	,	,	PUNCT
eblip-24954	1	72	virginia	virginia	PROPN
eblip-24954	1	73	,	,	PUNCT
eblip-24954	1	74	united	united	PROPN
eblip-24954	1	75	states	states	PROPN
eblip-24954	1	76	of	of	ADP
eblip-24954	1	77	america	america	PROPN
eblip-24954	1	78	email	email	NOUN
eblip-24954	1	79	:	:	PUNCT
eblip-24954	1	80	fhao@richmond.edu	fhao@richmond.edu	NOUN
eblip-24954	1	81	  	  	SPACE
eblip-24954	1	82	received	receive	VERB
eblip-24954	1	83	:	:	PUNCT
eblip-24954	1	84	22	22	NUM
eblip-24954	1	85	june	june	PROPN
eblip-24954	1	86	2015	2015	NUM
eblip-24954	1	87	   	   	SPACE
eblip-24954	1	88	accepted	accept	VERB
eblip-24954	1	89	:	:	PUNCT
eblip-24954	1	90	17	17	NUM
eblip-24954	1	91	nov	nov	PROPN
eblip-24954	1	92	.	.	PROPN
eblip-24954	1	93	2015	2015	NUM
eblip-24954	1	94	       	       	SPACE
eblip-24954	1	95	2015	2015	NUM
eblip-24954	1	96	scales	scale	NOUN
eblip-24954	1	97	,	,	PUNCT
eblip-24954	1	98	turner	turner	NOUN
eblip-24954	1	99	-	-	PUNCT
eblip-24954	1	100	rahman	rahman	PROPN
eblip-24954	1	101	,	,	PUNCT
eblip-24954	1	102	and	and	CCONJ
eblip-24954	1	103	hao	hao	PROPN
eblip-24954	1	104	.	.	PUNCT
eblip-24954	2	1	this	this	PRON
eblip-24954	2	2	is	be	AUX
eblip-24954	2	3	an	an	DET
eblip-24954	2	4	open	open	ADJ
eblip-24954	2	5	access	access	NOUN
eblip-24954	2	6	article	article	NOUN
eblip-24954	2	7	distributed	distribute	VERB
eblip-24954	2	8	under	under	ADP
eblip-24954	2	9	the	the	DET
eblip-24954	2	10	terms	term	NOUN
eblip-24954	2	11	of	of	ADP
eblip-24954	2	12	the	the	DET
eblip-24954	2	13	creative	creative	ADJ
eblip-24954	2	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-24954	2	15	alike	alike	ADJ
eblip-24954	2	16	license	license	VERB
eblip-24954	2	17	4.0	4.0	NUM
eblip-24954	2	18	international	international	ADJ
eblip-24954	2	19	(	(	PUNCT
eblip-24954	2	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-24954	2	21	)	)	PUNCT
eblip-24954	2	22	,	,	PUNCT
eblip-24954	2	23	which	which	PRON
eblip-24954	2	24	permits	permit	VERB
eblip-24954	2	25	unrestricted	unrestricted	ADJ
eblip-24954	2	26	use	use	NOUN
eblip-24954	2	27	,	,	PUNCT
eblip-24954	2	28	distribution	distribution	NOUN
eblip-24954	2	29	,	,	PUNCT
eblip-24954	2	30	and	and	CCONJ
eblip-24954	2	31	reproduction	reproduction	NOUN
eblip-24954	2	32	in	in	ADP
eblip-24954	2	33	any	any	DET
eblip-24954	2	34	medium	medium	NOUN
eblip-24954	2	35	,	,	PUNCT
eblip-24954	2	36	provided	provide	VERB
eblip-24954	2	37	the	the	DET
eblip-24954	2	38	original	original	ADJ
eblip-24954	2	39	work	work	NOUN
eblip-24954	2	40	is	be	AUX
eblip-24954	2	41	properly	properly	ADV
eblip-24954	2	42	attributed	attribute	VERB
eblip-24954	2	43	,	,	PUNCT
eblip-24954	2	44	not	not	PART
eblip-24954	2	45	used	use	VERB
eblip-24954	2	46	for	for	ADP
eblip-24954	2	47	commercial	commercial	ADJ
eblip-24954	2	48	purposes	purpose	NOUN
eblip-24954	2	49	,	,	PUNCT
eblip-24954	2	50	and	and	CCONJ
eblip-24954	2	51	,	,	PUNCT
eblip-24954	2	52	if	if	SCONJ
eblip-24954	2	53	transformed	transform	VERB
eblip-24954	2	54	,	,	PUNCT
eblip-24954	2	55	the	the	DET
eblip-24954	2	56	resulting	result	VERB
eblip-24954	2	57	work	work	NOUN
eblip-24954	2	58	is	be	AUX
eblip-24954	2	59	redistributed	redistribute	VERB
eblip-24954	2	60	under	under	ADP
eblip-24954	2	61	the	the	DET
eblip-24954	2	62	same	same	ADJ
eblip-24954	2	63	or	or	CCONJ
eblip-24954	2	64	similar	similar	ADJ
eblip-24954	2	65	license	license	NOUN
eblip-24954	2	66	to	to	ADP
eblip-24954	2	67	this	this	DET
eblip-24954	2	68	one	one	NUM
eblip-24954	2	69	.	.	PUNCT
eblip-24954	2	70	  	  	SPACE
eblip-24954	3	1	abstract	abstract	ADJ
eblip-24954	3	2	  	  	SPACE
eblip-24954	3	3	objective	objective	NOUN
eblip-24954	3	4	–	–	PUNCT
eblip-24954	3	5	washington	washington	PROPN
eblip-24954	3	6	state	state	PROPN
eblip-24954	3	7	university	university	PROPN
eblip-24954	3	8	(	(	PUNCT
eblip-24954	3	9	wsu	wsu	PROPN
eblip-24954	3	10	)	)	PUNCT
eblip-24954	3	11	pullman	pullman	NOUN
eblip-24954	3	12	campus	campus	NOUN
eblip-24954	3	13	librarians	librarian	NOUN
eblip-24954	3	14	track	track	VERB
eblip-24954	3	15	a	a	DET
eblip-24954	3	16	diverse	diverse	ADJ
eblip-24954	3	17	set	set	NOUN
eblip-24954	3	18	of	of	ADP
eblip-24954	3	19	reference	reference	NOUN
eblip-24954	3	20	statistics	statistic	NOUN
eblip-24954	3	21	to	to	PART
eblip-24954	3	22	gain	gain	VERB
eblip-24954	3	23	a	a	DET
eblip-24954	3	24	“	"	PUNCT
eblip-24954	3	25	holistic	holistic	ADJ
eblip-24954	3	26	”	"	PUNCT
eblip-24954	3	27	look	look	NOUN
eblip-24954	3	28	at	at	ADP
eblip-24954	3	29	local	local	ADJ
eblip-24954	3	30	reference	reference	NOUN
eblip-24954	3	31	transaction	transaction	NOUN
eblip-24954	3	32	trends	trend	NOUN
eblip-24954	3	33	.	.	PUNCT
eblip-24954	4	1	our	our	PRON
eblip-24954	4	2	aim	aim	NOUN
eblip-24954	4	3	was	be	AUX
eblip-24954	4	4	to	to	PART
eblip-24954	4	5	aggregate	aggregate	VERB
eblip-24954	4	6	virtual	virtual	ADJ
eblip-24954	4	7	,	,	PUNCT
eblip-24954	4	8	reference	reference	NOUN
eblip-24954	4	9	desk	desk	NOUN
eblip-24954	4	10	and	and	CCONJ
eblip-24954	4	11	office	office	NOUN
eblip-24954	4	12	transaction	transaction	NOUN
eblip-24954	4	13	data	datum	NOUN
eblip-24954	4	14	over	over	ADP
eblip-24954	4	15	the	the	DET
eblip-24954	4	16	course	course	NOUN
eblip-24954	4	17	of	of	ADP
eblip-24954	4	18	three	three	NUM
eblip-24954	4	19	years	year	NOUN
eblip-24954	4	20	to	to	PART
eblip-24954	4	21	determine	determine	VERB
eblip-24954	4	22	staffing	staffing	NOUN
eblip-24954	4	23	levels	level	NOUN
eblip-24954	4	24	.	.	PUNCT
eblip-24954	5	1	specifically	specifically	ADV
eblip-24954	5	2	,	,	PUNCT
eblip-24954	5	3	we	we	PRON
eblip-24954	5	4	asked	ask	VERB
eblip-24954	5	5	“	"	PUNCT
eblip-24954	5	6	where	where	SCONJ
eblip-24954	5	7	should	should	AUX
eblip-24954	5	8	reference	reference	VERB
eblip-24954	5	9	librarians	librarian	NOUN
eblip-24954	5	10	be	be	AUX
eblip-24954	5	11	to	to	PART
eblip-24954	5	12	answer	answer	VERB
eblip-24954	5	13	questions	question	NOUN
eblip-24954	5	14	?	?	PUNCT
eblip-24954	5	15	”	"	PUNCT
eblip-24954	5	16	  	  	SPACE
eblip-24954	5	17	methods	method	NOUN
eblip-24954	5	18	–	–	PUNCT
eblip-24954	5	19	using	use	VERB
eblip-24954	5	20	springshare	springshare	PROPN
eblip-24954	5	21	’s	’s	PART
eblip-24954	5	22	libanalytics	libanalytic	NOUN
eblip-24954	5	23	,	,	PUNCT
eblip-24954	5	24	we	we	PRON
eblip-24954	5	25	generated	generate	VERB
eblip-24954	5	26	longitudinal	longitudinal	ADJ
eblip-24954	5	27	(	(	PUNCT
eblip-24954	5	28	2012	2012	NUM
eblip-24954	5	29	-	-	SYM
eblip-24954	5	30	2014	2014	NUM
eblip-24954	5	31	)	)	PUNCT
eblip-24954	5	32	statistics	statistic	NOUN
eblip-24954	5	33	and	and	CCONJ
eblip-24954	5	34	data	datum	NOUN
eblip-24954	5	35	,	,	PUNCT
eblip-24954	5	36	to	to	PART
eblip-24954	5	37	help	help	VERB
eblip-24954	5	38	us	we	PRON
eblip-24954	5	39	assess	assess	VERB
eblip-24954	5	40	the	the	DET
eblip-24954	5	41	patterns	pattern	NOUN
eblip-24954	5	42	and	and	CCONJ
eblip-24954	5	43	trends	trend	NOUN
eblip-24954	5	44	of	of	ADP
eblip-24954	5	45	patron	patron	ADJ
eblip-24954	5	46	question	question	NOUN
eblip-24954	5	47	numbers	number	NOUN
eblip-24954	5	48	,	,	PUNCT
eblip-24954	5	49	types	type	NOUN
eblip-24954	5	50	,	,	PUNCT
eblip-24954	5	51	communication	communication	NOUN
eblip-24954	5	52	modes	mode	NOUN
eblip-24954	5	53	,	,	PUNCT
eblip-24954	5	54	and	and	CCONJ
eblip-24954	5	55	locations	location	NOUN
eblip-24954	5	56	in	in	ADP
eblip-24954	5	57	the	the	DET
eblip-24954	5	58	terrell	terrell	NOUN
eblip-24954	5	59	library	library	NOUN
eblip-24954	5	60	.	.	PUNCT
eblip-24954	6	1	with	with	ADP
eblip-24954	6	2	this	this	DET
eblip-24954	6	3	data	datum	NOUN
eblip-24954	6	4	,	,	PUNCT
eblip-24954	6	5	we	we	PRON
eblip-24954	6	6	considered	consider	VERB
eblip-24954	6	7	current	current	ADJ
eblip-24954	6	8	staffing	staffing	NOUN
eblip-24954	6	9	patterns	pattern	NOUN
eblip-24954	6	10	and	and	CCONJ
eblip-24954	6	11	how	how	SCONJ
eblip-24954	6	12	we	we	PRON
eblip-24954	6	13	could	could	AUX
eblip-24954	6	14	best	well	ADV
eblip-24954	6	15	address	address	VERB
eblip-24954	6	16	patron	patron	NOUN
eblip-24954	6	17	needs	need	NOUN
eblip-24954	6	18	.	.	PUNCT
eblip-24954	6	19	  	  	SPACE
eblip-24954	7	1	results	result	VERB
eblip-24954	7	2	–	–	PUNCT
eblip-24954	7	3	researchers	researcher	NOUN
eblip-24954	7	4	found	find	VERB
eblip-24954	7	5	that	that	SCONJ
eblip-24954	7	6	compiling	compile	VERB
eblip-24954	7	7	data	datum	NOUN
eblip-24954	7	8	across	across	ADP
eblip-24954	7	9	modalities	modality	NOUN
eblip-24954	7	10	of	of	ADP
eblip-24954	7	11	location	location	NOUN
eblip-24954	7	12	,	,	PUNCT
eblip-24954	7	13	communication	communication	NOUN
eblip-24954	7	14	,	,	PUNCT
eblip-24954	7	15	question	question	NOUN
eblip-24954	7	16	type	type	NOUN
eblip-24954	7	17	,	,	PUNCT
eblip-24954	7	18	and	and	CCONJ
eblip-24954	7	19	the	the	DET
eblip-24954	7	20	read	read	NOUN
eblip-24954	7	21	scale	scale	NOUN
eblip-24954	7	22	led	lead	VERB
eblip-24954	7	23	to	to	ADP
eblip-24954	7	24	a	a	DET
eblip-24954	7	25	better	well	ADJ
eblip-24954	7	26	understanding	understanding	NOUN
eblip-24954	7	27	of	of	ADP
eblip-24954	7	28	user	user	NOUN
eblip-24954	7	29	behavior	behavior	NOUN
eblip-24954	7	30	trends	trend	NOUN
eblip-24954	7	31	.	.	PUNCT
eblip-24954	7	32	  	  	SPACE
eblip-24954	7	33	conclusion	conclusion	NOUN
eblip-24954	7	34	–	–	PUNCT
eblip-24954	7	35	examining	examine	VERB
eblip-24954	7	36	and	and	CCONJ
eblip-24954	7	37	interpreting	interpret	VERB
eblip-24954	7	38	a	a	DET
eblip-24954	7	39	more	more	ADV
eblip-24954	7	40	inclusive	inclusive	ADJ
eblip-24954	7	41	and	and	CCONJ
eblip-24954	7	42	richer	rich	ADJ
eblip-24954	7	43	set	set	NOUN
eblip-24954	7	44	of	of	ADP
eblip-24954	7	45	transaction	transaction	NOUN
eblip-24954	7	46	statistics	statistic	NOUN
eblip-24954	7	47	gives	give	VERB
eblip-24954	7	48	reference	reference	NOUN
eblip-24954	7	49	managers	manager	NOUN
eblip-24954	7	50	a	a	DET
eblip-24954	7	51	better	well	ADJ
eblip-24954	7	52	picture	picture	NOUN
eblip-24954	7	53	of	of	ADP
eblip-24954	7	54	how	how	SCONJ
eblip-24954	7	55	patrons	patron	NOUN
eblip-24954	7	56	are	be	AUX
eblip-24954	7	57	seeking	seek	VERB
eblip-24954	7	58	help	help	NOUN
eblip-24954	7	59	,	,	PUNCT
eblip-24954	7	60	and	and	CCONJ
eblip-24954	7	61	can	can	AUX
eblip-24954	7	62	serve	serve	VERB
eblip-24954	7	63	as	as	ADP
eblip-24954	7	64	a	a	DET
eblip-24954	7	65	basis	basis	NOUN
eblip-24954	7	66	for	for	ADP
eblip-24954	7	67	making	make	VERB
eblip-24954	7	68	staffing	staffing	NOUN
eblip-24954	7	69	decisions	decision	NOUN
eblip-24954	7	70	.	.	PUNCT
eblip-24954	8	1	introduction	introduction	NOUN
eblip-24954	8	2	  	  	SPACE
eblip-24954	8	3	washington	washington	PROPN
eblip-24954	8	4	state	state	PROPN
eblip-24954	8	5	university	university	PROPN
eblip-24954	8	6	(	(	PUNCT
eblip-24954	8	7	wsu	wsu	PROPN
eblip-24954	8	8	)	)	PUNCT
eblip-24954	8	9	,	,	PUNCT
eblip-24954	8	10	a	a	DET
eblip-24954	8	11	land	land	NOUN
eblip-24954	8	12	grant	grant	NOUN
eblip-24954	8	13	institution	institution	NOUN
eblip-24954	8	14	,	,	PUNCT
eblip-24954	8	15	was	be	AUX
eblip-24954	8	16	established	establish	VERB
eblip-24954	8	17	in	in	ADP
eblip-24954	8	18	1890	1890	NUM
eblip-24954	8	19	.	.	PUNCT
eblip-24954	9	1	its	its	PRON
eblip-24954	9	2	main	main	ADJ
eblip-24954	9	3	campus	campus	NOUN
eblip-24954	9	4	is	be	AUX
eblip-24954	9	5	located	locate	VERB
eblip-24954	9	6	in	in	ADP
eblip-24954	9	7	pullman	pullman	NOUN
eblip-24954	9	8	.	.	PUNCT
eblip-24954	10	1	the	the	DET
eblip-24954	10	2	largest	large	ADJ
eblip-24954	10	3	library	library	NOUN
eblip-24954	10	4	on	on	ADP
eblip-24954	10	5	campus	campus	PROPN
eblip-24954	10	6	,	,	PUNCT
eblip-24954	10	7	holland	holland	PROPN
eblip-24954	10	8	and	and	CCONJ
eblip-24954	10	9	terrell	terrell	PROPN
eblip-24954	10	10	,	,	PUNCT
eblip-24954	10	11	houses	house	VERB
eblip-24954	10	12	the	the	DET
eblip-24954	10	13	humanities	humanity	NOUN
eblip-24954	10	14	and	and	CCONJ
eblip-24954	10	15	social	social	ADJ
eblip-24954	10	16	sciences	science	NOUN
eblip-24954	10	17	collection	collection	NOUN
eblip-24954	10	18	as	as	ADV
eblip-24954	10	19	well	well	ADV
eblip-24954	10	20	as	as	ADP
eblip-24954	10	21	the	the	DET
eblip-24954	10	22	only	only	ADJ
eblip-24954	10	23	traditional	traditional	ADJ
eblip-24954	10	24	reference	reference	NOUN
eblip-24954	10	25	desk	desk	NOUN
eblip-24954	10	26	on	on	ADP
eblip-24954	10	27	campus	campus	NOUN
eblip-24954	10	28	.	.	PUNCT
eblip-24954	10	29	  	  	SPACE
eblip-24954	11	1	the	the	DET
eblip-24954	11	2	library	library	NOUN
eblip-24954	11	3	is	be	AUX
eblip-24954	11	4	contained	contain	VERB
eblip-24954	11	5	in	in	ADP
eblip-24954	11	6	two	two	NUM
eblip-24954	11	7	buildings	building	NOUN
eblip-24954	11	8	,	,	PUNCT
eblip-24954	11	9	with	with	ADP
eblip-24954	11	10	the	the	DET
eblip-24954	11	11	reference	reference	NOUN
eblip-24954	11	12	desk	desk	NOUN
eblip-24954	11	13	located	locate	VERB
eblip-24954	11	14	in	in	ADP
eblip-24954	11	15	terrell	terrell	PROPN
eblip-24954	11	16	.	.	PUNCT
eblip-24954	11	17	  	  	SPACE
eblip-24954	12	1	reference	reference	NOUN
eblip-24954	12	2	services	service	NOUN
eblip-24954	12	3	on	on	ADP
eblip-24954	12	4	the	the	DET
eblip-24954	12	5	wsu	wsu	PROPN
eblip-24954	12	6	pullman	pullman	PROPN
eblip-24954	12	7	campus	campus	NOUN
eblip-24954	12	8	are	be	AUX
eblip-24954	12	9	coordinated	coordinate	VERB
eblip-24954	12	10	by	by	ADP
eblip-24954	12	11	the	the	DET
eblip-24954	12	12	libraries	library	NOUN
eblip-24954	12	13	’	'	PUNCT
eblip-24954	12	14	reference	reference	NOUN
eblip-24954	12	15	steering	steering	NOUN
eblip-24954	12	16	committee	committee	NOUN
eblip-24954	12	17	.	.	PUNCT
eblip-24954	13	1	this	this	DET
eblip-24954	13	2	group	group	NOUN
eblip-24954	13	3	establishes	establish	VERB
eblip-24954	13	4	service	service	NOUN
eblip-24954	13	5	hours	hour	NOUN
eblip-24954	13	6	and	and	CCONJ
eblip-24954	13	7	staffing	staffing	NOUN
eblip-24954	13	8	for	for	ADP
eblip-24954	13	9	desk	desk	NOUN
eblip-24954	13	10	and	and	CCONJ
eblip-24954	13	11	online	online	ADJ
eblip-24954	13	12	chat	chat	PROPN
eblip-24954	13	13	services	service	NOUN
eblip-24954	13	14	,	,	PUNCT
eblip-24954	13	15	and	and	CCONJ
eblip-24954	13	16	co	co	VERB
eblip-24954	13	17	-	-	NOUN
eblip-24954	13	18	ordinates	ordinate	NOUN
eblip-24954	13	19	services	service	NOUN
eblip-24954	13	20	for	for	ADP
eblip-24954	13	21	the	the	DET
eblip-24954	13	22	email	email	NOUN
eblip-24954	13	23	-	-	PUNCT
eblip-24954	13	24	based	base	VERB
eblip-24954	13	25	libanswers	libanswer	NOUN
eblip-24954	13	26	.	.	PUNCT
eblip-24954	14	1	with	with	ADP
eblip-24954	14	2	tight	tight	ADJ
eblip-24954	14	3	budgets	budget	NOUN
eblip-24954	14	4	and	and	CCONJ
eblip-24954	14	5	a	a	DET
eblip-24954	14	6	changing	change	VERB
eblip-24954	14	7	student	student	NOUN
eblip-24954	14	8	population	population	NOUN
eblip-24954	14	9	,	,	PUNCT
eblip-24954	14	10	the	the	DET
eblip-24954	14	11	committee	committee	NOUN
eblip-24954	14	12	was	be	AUX
eblip-24954	14	13	tasked	task	VERB
eblip-24954	14	14	with	with	ADP
eblip-24954	14	15	assessing	assess	VERB
eblip-24954	14	16	the	the	DET
eblip-24954	14	17	demand	demand	NOUN
eblip-24954	14	18	for	for	ADP
eblip-24954	14	19	services	service	NOUN
eblip-24954	14	20	.	.	PUNCT
eblip-24954	15	1	in	in	ADP
eblip-24954	15	2	2014	2014	NUM
eblip-24954	15	3	,	,	PUNCT
eblip-24954	15	4	the	the	DET
eblip-24954	15	5	group	group	NOUN
eblip-24954	15	6	looked	look	VERB
eblip-24954	15	7	at	at	ADP
eblip-24954	15	8	a	a	DET
eblip-24954	15	9	comprehensive	comprehensive	ADJ
eblip-24954	15	10	set	set	NOUN
eblip-24954	15	11	of	of	ADP
eblip-24954	15	12	statistics	statistic	NOUN
eblip-24954	15	13	covering	cover	VERB
eblip-24954	15	14	three	three	NUM
eblip-24954	15	15	years	year	NOUN
eblip-24954	15	16	of	of	ADP
eblip-24954	15	17	reference	reference	NOUN
eblip-24954	15	18	services	service	NOUN
eblip-24954	15	19	to	to	PART
eblip-24954	15	20	get	get	VERB
eblip-24954	15	21	a	a	DET
eblip-24954	15	22	better	well	ADJ
eblip-24954	15	23	picture	picture	NOUN
eblip-24954	15	24	of	of	ADP
eblip-24954	15	25	the	the	DET
eblip-24954	15	26	behavior	behavior	NOUN
eblip-24954	15	27	trends	trend	NOUN
eblip-24954	15	28	of	of	ADP
eblip-24954	15	29	patrons	patron	NOUN
eblip-24954	15	30	seeking	seek	VERB
eblip-24954	15	31	assistance	assistance	NOUN
eblip-24954	15	32	.	.	PUNCT
eblip-24954	15	33	  	  	SPACE
eblip-24954	16	1	we	we	PRON
eblip-24954	16	2	had	have	AUX
eblip-24954	16	3	been	be	AUX
eblip-24954	16	4	aware	aware	ADJ
eblip-24954	16	5	that	that	SCONJ
eblip-24954	16	6	our	our	PRON
eblip-24954	16	7	reference	reference	NOUN
eblip-24954	16	8	questions	question	NOUN
eblip-24954	16	9	had	have	AUX
eblip-24954	16	10	declined	decline	VERB
eblip-24954	16	11	in	in	ADP
eblip-24954	16	12	number	number	NOUN
eblip-24954	16	13	for	for	ADP
eblip-24954	16	14	several	several	ADJ
eblip-24954	16	15	years	year	NOUN
eblip-24954	16	16	.	.	PUNCT
eblip-24954	17	1	between	between	ADP
eblip-24954	17	2	2012	2012	NUM
eblip-24954	17	3	and	and	CCONJ
eblip-24954	17	4	2014	2014	NUM
eblip-24954	17	5	,	,	PUNCT
eblip-24954	17	6	the	the	DET
eblip-24954	17	7	committee	committee	NOUN
eblip-24954	17	8	made	make	VERB
eblip-24954	17	9	incremental	incremental	ADJ
eblip-24954	17	10	adjustments	adjustment	NOUN
eblip-24954	17	11	to	to	ADP
eblip-24954	17	12	the	the	DET
eblip-24954	17	13	schedule	schedule	NOUN
eblip-24954	17	14	and	and	CCONJ
eblip-24954	17	15	staffing	staffing	NOUN
eblip-24954	17	16	of	of	ADP
eblip-24954	17	17	the	the	DET
eblip-24954	17	18	reference	reference	NOUN
eblip-24954	17	19	desk	desk	NOUN
eblip-24954	17	20	,	,	PUNCT
eblip-24954	17	21	based	base	VERB
eblip-24954	17	22	on	on	ADP
eblip-24954	17	23	a	a	DET
eblip-24954	17	24	cursory	cursory	NOUN
eblip-24954	17	25	review	review	NOUN
eblip-24954	17	26	of	of	ADP
eblip-24954	17	27	data	datum	NOUN
eblip-24954	17	28	.	.	PUNCT
eblip-24954	17	29	  	  	SPACE
eblip-24954	18	1	we	we	PRON
eblip-24954	18	2	implemented	implement	VERB
eblip-24954	18	3	a	a	DET
eblip-24954	18	4	tiered	tiere	VERB
eblip-24954	18	5	-	-	PUNCT
eblip-24954	18	6	reference	reference	NOUN
eblip-24954	18	7	model	model	NOUN
eblip-24954	18	8	,	,	PUNCT
eblip-24954	18	9	a	a	DET
eblip-24954	18	10	term	term	NOUN
eblip-24954	18	11	which	which	PRON
eblip-24954	18	12	massey	massey	NOUN
eblip-24954	18	13	-	-	PUNCT
eblip-24954	18	14	burzio	burzio	NOUN
eblip-24954	18	15	(	(	PUNCT
eblip-24954	18	16	huling	huling	NOUN
eblip-24954	18	17	,	,	PUNCT
eblip-24954	18	18	2002	2002	NUM
eblip-24954	18	19	)	)	PUNCT
eblip-24954	18	20	articulated	articulate	VERB
eblip-24954	18	21	.	.	PUNCT
eblip-24954	19	1	tiered	tiere	VERB
eblip-24954	19	2	or	or	CCONJ
eblip-24954	19	3	stratified	stratified	ADJ
eblip-24954	19	4	reference	reference	NOUN
eblip-24954	19	5	models	model	NOUN
eblip-24954	19	6	use	use	VERB
eblip-24954	19	7	paraprofessionals	paraprofessional	NOUN
eblip-24954	19	8	as	as	ADP
eblip-24954	19	9	the	the	DET
eblip-24954	19	10	first	first	ADJ
eblip-24954	19	11	point	point	NOUN
eblip-24954	19	12	of	of	ADP
eblip-24954	19	13	contact	contact	NOUN
eblip-24954	19	14	for	for	ADP
eblip-24954	19	15	patrons	patron	NOUN
eblip-24954	19	16	needing	need	VERB
eblip-24954	19	17	help	help	NOUN
eblip-24954	19	18	.	.	PUNCT
eblip-24954	20	1	these	these	PRON
eblip-24954	20	2	were	be	AUX
eblip-24954	20	3	,	,	PUNCT
eblip-24954	20	4	in	in	ADP
eblip-24954	20	5	our	our	PRON
eblip-24954	20	6	case	case	NOUN
eblip-24954	20	7	,	,	PUNCT
eblip-24954	20	8	a	a	DET
eblip-24954	20	9	mix	mix	NOUN
eblip-24954	20	10	of	of	ADP
eblip-24954	20	11	undergraduate	undergraduate	NOUN
eblip-24954	20	12	and	and	CCONJ
eblip-24954	20	13	graduate	graduate	NOUN
eblip-24954	20	14	students	student	NOUN
eblip-24954	20	15	,	,	PUNCT
eblip-24954	20	16	who	who	PRON
eblip-24954	20	17	were	be	AUX
eblip-24954	20	18	instructed	instruct	VERB
eblip-24954	20	19	to	to	PART
eblip-24954	20	20	refer	refer	VERB
eblip-24954	20	21	patrons	patron	NOUN
eblip-24954	20	22	on	on	ADP
eblip-24954	20	23	to	to	ADP
eblip-24954	20	24	librarians	librarian	NOUN
eblip-24954	20	25	and	and	CCONJ
eblip-24954	20	26	subject	subject	ADJ
eblip-24954	20	27	specialists	specialist	NOUN
eblip-24954	20	28	(	(	PUNCT
eblip-24954	20	29	the	the	DET
eblip-24954	20	30	next	next	ADJ
eblip-24954	20	31	tier	tier	NOUN
eblip-24954	20	32	)	)	PUNCT
eblip-24954	20	33	if	if	SCONJ
eblip-24954	20	34	their	their	PRON
eblip-24954	20	35	needs	need	NOUN
eblip-24954	20	36	required	require	VERB
eblip-24954	20	37	more	more	ADJ
eblip-24954	20	38	expertise	expertise	NOUN
eblip-24954	20	39	to	to	PART
eblip-24954	20	40	address	address	VERB
eblip-24954	20	41	and	and	CCONJ
eblip-24954	20	42	answer	answer	VERB
eblip-24954	20	43	.	.	PUNCT
eblip-24954	20	44	  	  	SPACE
eblip-24954	21	1	after	after	ADP
eblip-24954	21	2	three	three	NUM
eblip-24954	21	3	years	year	NOUN
eblip-24954	21	4	taking	take	VERB
eblip-24954	21	5	this	this	DET
eblip-24954	21	6	tactic	tactic	NOUN
eblip-24954	21	7	,	,	PUNCT
eblip-24954	21	8	however	however	ADV
eblip-24954	21	9	,	,	PUNCT
eblip-24954	21	10	we	we	PRON
eblip-24954	21	11	lacked	lack	VERB
eblip-24954	21	12	a	a	DET
eblip-24954	21	13	clear	clear	ADJ
eblip-24954	21	14	picture	picture	NOUN
eblip-24954	21	15	of	of	ADP
eblip-24954	21	16	how	how	SCONJ
eblip-24954	21	17	those	those	DET
eblip-24954	21	18	changes	change	NOUN
eblip-24954	21	19	met	meet	VERB
eblip-24954	21	20	and	and	CCONJ
eblip-24954	21	21	fulfilled	fulfil	VERB
eblip-24954	21	22	(	(	PUNCT
eblip-24954	21	23	or	or	CCONJ
eblip-24954	21	24	not	not	PART
eblip-24954	21	25	)	)	PUNCT
eblip-24954	21	26	patrons	patron	NOUN
eblip-24954	21	27	’	'	PUNCT
eblip-24954	21	28	needs	need	NOUN
eblip-24954	21	29	.	.	PUNCT
eblip-24954	22	1	to	to	PART
eblip-24954	22	2	understand	understand	VERB
eblip-24954	22	3	what	what	PRON
eblip-24954	22	4	patrons	patron	NOUN
eblip-24954	22	5	wanted	want	VERB
eblip-24954	22	6	,	,	PUNCT
eblip-24954	22	7	and	and	CCONJ
eblip-24954	22	8	where	where	SCONJ
eblip-24954	22	9	reference	reference	NOUN
eblip-24954	22	10	was	be	AUX
eblip-24954	22	11	happening	happen	VERB
eblip-24954	22	12	,	,	PUNCT
eblip-24954	22	13	the	the	DET
eblip-24954	22	14	committee	committee	NOUN
eblip-24954	22	15	reviewed	review	VERB
eblip-24954	22	16	a	a	DET
eblip-24954	22	17	comprehensive	comprehensive	ADJ
eblip-24954	22	18	set	set	NOUN
eblip-24954	22	19	of	of	ADP
eblip-24954	22	20	statistics	statistic	NOUN
eblip-24954	22	21	spanning	span	VERB
eblip-24954	22	22	several	several	ADJ
eblip-24954	22	23	years	year	NOUN
eblip-24954	22	24	.	.	PUNCT
eblip-24954	23	1	the	the	DET
eblip-24954	23	2	question	question	NOUN
eblip-24954	23	3	the	the	DET
eblip-24954	23	4	committee	committee	NOUN
eblip-24954	23	5	posed	pose	VERB
eblip-24954	23	6	to	to	ADP
eblip-24954	23	7	the	the	DET
eblip-24954	23	8	data	datum	NOUN
eblip-24954	23	9	was	be	AUX
eblip-24954	23	10	,	,	PUNCT
eblip-24954	23	11	“	"	PUNCT
eblip-24954	23	12	where	where	SCONJ
eblip-24954	23	13	is	be	AUX
eblip-24954	23	14	reference	reference	NOUN
eblip-24954	23	15	happening	happen	VERB
eblip-24954	23	16	in	in	ADP
eblip-24954	23	17	terrell	terrell	NOUN
eblip-24954	23	18	library	library	NOUN
eblip-24954	23	19	,	,	PUNCT
eblip-24954	23	20	and	and	CCONJ
eblip-24954	23	21	at	at	ADP
eblip-24954	23	22	what	what	DET
eblip-24954	23	23	level	level	NOUN
eblip-24954	23	24	of	of	ADP
eblip-24954	23	25	complexity	complexity	NOUN
eblip-24954	23	26	?	?	PUNCT
eblip-24954	24	1	in	in	ADP
eblip-24954	24	2	which	which	DET
eblip-24954	24	3	location(s	location(s	NOUN
eblip-24954	24	4	)	)	PUNCT
eblip-24954	24	5	are	be	AUX
eblip-24954	24	6	the	the	DET
eblip-24954	24	7	librarians	librarian	NOUN
eblip-24954	24	8	most	most	ADV
eblip-24954	24	9	needed	need	VERB
eblip-24954	24	10	to	to	PART
eblip-24954	24	11	answer	answer	VERB
eblip-24954	24	12	reference	reference	NOUN
eblip-24954	24	13	questions	question	NOUN
eblip-24954	24	14	,	,	PUNCT
eblip-24954	24	15	and	and	CCONJ
eblip-24954	24	16	how	how	SCONJ
eblip-24954	24	17	does	do	AUX
eblip-24954	24	18	the	the	DET
eblip-24954	24	19	data	datum	NOUN
eblip-24954	24	20	show	show	VERB
eblip-24954	24	21	this	this	PRON
eblip-24954	24	22	?	?	PUNCT
eblip-24954	24	23	”	"	PUNCT
eblip-24954	24	24	  	  	SPACE
eblip-24954	24	25	literature	literature	NOUN
eblip-24954	24	26	review	review	NOUN
eblip-24954	24	27	  	  	SPACE
eblip-24954	24	28	there	there	PRON
eblip-24954	24	29	is	be	VERB
eblip-24954	24	30	little	little	ADJ
eblip-24954	24	31	debate	debate	NOUN
eblip-24954	24	32	that	that	SCONJ
eblip-24954	24	33	academic	academic	ADJ
eblip-24954	24	34	library	library	NOUN
eblip-24954	24	35	reference	reference	NOUN
eblip-24954	24	36	services	service	NOUN
eblip-24954	24	37	have	have	AUX
eblip-24954	24	38	changed	change	VERB
eblip-24954	24	39	in	in	ADP
eblip-24954	24	40	the	the	DET
eblip-24954	24	41	last	last	ADJ
eblip-24954	24	42	several	several	ADJ
eblip-24954	24	43	years	year	NOUN
eblip-24954	24	44	.	.	PUNCT
eblip-24954	25	1	tyckoson	tyckoson	NOUN
eblip-24954	25	2	(	(	PUNCT
eblip-24954	25	3	2012	2012	NUM
eblip-24954	25	4	)	)	PUNCT
eblip-24954	25	5	points	point	VERB
eblip-24954	25	6	out	out	ADP
eblip-24954	25	7	that	that	SCONJ
eblip-24954	25	8	,	,	PUNCT
eblip-24954	25	9	while	while	SCONJ
eblip-24954	25	10	the	the	DET
eblip-24954	25	11	concepts	concept	NOUN
eblip-24954	25	12	of	of	ADP
eblip-24954	25	13	what	what	PRON
eblip-24954	25	14	constitutes	constitute	VERB
eblip-24954	25	15	reference	reference	NOUN
eblip-24954	25	16	services	service	NOUN
eblip-24954	25	17	have	have	AUX
eblip-24954	25	18	remained	remain	VERB
eblip-24954	25	19	stable	stable	ADJ
eblip-24954	25	20	since	since	SCONJ
eblip-24954	25	21	the	the	DET
eblip-24954	25	22	1870s	1870	NOUN
eblip-24954	25	23	,	,	PUNCT
eblip-24954	25	24	the	the	DET
eblip-24954	25	25	tools	tool	NOUN
eblip-24954	25	26	and	and	CCONJ
eblip-24954	25	27	skills	skill	NOUN
eblip-24954	25	28	used	use	VERB
eblip-24954	25	29	to	to	PART
eblip-24954	25	30	deliver	deliver	VERB
eblip-24954	25	31	those	those	DET
eblip-24954	25	32	services	service	NOUN
eblip-24954	25	33	have	have	AUX
eblip-24954	25	34	evolved	evolve	VERB
eblip-24954	25	35	dramatically	dramatically	ADV
eblip-24954	25	36	.	.	PUNCT
eblip-24954	26	1	our	our	PRON
eblip-24954	26	2	means	mean	NOUN
eblip-24954	26	3	of	of	ADP
eblip-24954	26	4	communication	communication	NOUN
eblip-24954	26	5	with	with	ADP
eblip-24954	26	6	patrons	patron	NOUN
eblip-24954	26	7	,	,	PUNCT
eblip-24954	26	8	staffing	staffing	NOUN
eblip-24954	26	9	pressures	pressure	NOUN
eblip-24954	26	10	,	,	PUNCT
eblip-24954	26	11	assessment	assessment	NOUN
eblip-24954	26	12	practices	practice	NOUN
eblip-24954	26	13	,	,	PUNCT
eblip-24954	26	14	and	and	CCONJ
eblip-24954	26	15	information	information	NOUN
eblip-24954	26	16	access	access	NOUN
eblip-24954	26	17	have	have	AUX
eblip-24954	26	18	all	all	PRON
eblip-24954	26	19	contributed	contribute	VERB
eblip-24954	26	20	to	to	ADP
eblip-24954	26	21	a	a	DET
eblip-24954	26	22	more	more	ADV
eblip-24954	26	23	complex	complex	ADJ
eblip-24954	26	24	and	and	CCONJ
eblip-24954	26	25	nuanced	nuanced	ADJ
eblip-24954	26	26	view	view	NOUN
eblip-24954	26	27	of	of	ADP
eblip-24954	26	28	reference	reference	NOUN
eblip-24954	26	29	.	.	PUNCT
eblip-24954	26	30	  	  	SPACE
eblip-24954	27	1	many	many	ADJ
eblip-24954	27	2	have	have	AUX
eblip-24954	27	3	also	also	ADV
eblip-24954	27	4	described	describe	VERB
eblip-24954	27	5	the	the	DET
eblip-24954	27	6	downturn	downturn	NOUN
eblip-24954	27	7	in	in	ADP
eblip-24954	27	8	the	the	DET
eblip-24954	27	9	use	use	NOUN
eblip-24954	27	10	of	of	ADP
eblip-24954	27	11	traditional	traditional	ADJ
eblip-24954	27	12	academic	academic	ADJ
eblip-24954	27	13	reference	reference	NOUN
eblip-24954	27	14	services	service	NOUN
eblip-24954	27	15	.	.	PUNCT
eblip-24954	28	1	reference	reference	NOUN
eblip-24954	28	2	transactions	transaction	NOUN
eblip-24954	28	3	have	have	AUX
eblip-24954	28	4	declined	decline	VERB
eblip-24954	28	5	significantly	significantly	ADV
eblip-24954	28	6	.	.	PUNCT
eblip-24954	29	1	martin	martin	PROPN
eblip-24954	29	2	(	(	PUNCT
eblip-24954	29	3	2009	2009	NUM
eblip-24954	29	4	)	)	PUNCT
eblip-24954	29	5	cites	cite	VERB
eblip-24954	29	6	statistics	statistic	NOUN
eblip-24954	29	7	from	from	ADP
eblip-24954	29	8	the	the	DET
eblip-24954	29	9	association	association	NOUN
eblip-24954	29	10	of	of	ADP
eblip-24954	29	11	research	research	NOUN
eblip-24954	29	12	libraries	library	NOUN
eblip-24954	29	13	(	(	PUNCT
eblip-24954	29	14	arl	arl	PROPN
eblip-24954	29	15	)	)	PUNCT
eblip-24954	29	16	that	that	PRON
eblip-24954	29	17	document	document	NOUN
eblip-24954	29	18	this	this	DET
eblip-24954	29	19	downturn	downturn	NOUN
eblip-24954	29	20	.	.	PUNCT
eblip-24954	30	1	coffman	coffman	PROPN
eblip-24954	30	2	(	(	PUNCT
eblip-24954	30	3	2012	2012	NUM
eblip-24954	30	4	)	)	PUNCT
eblip-24954	30	5	describes	describe	VERB
eblip-24954	30	6	these	these	DET
eblip-24954	30	7	changes	change	NOUN
eblip-24954	30	8	as	as	ADP
eblip-24954	30	9	a	a	DET
eblip-24954	30	10	“	"	PUNCT
eblip-24954	30	11	decline	decline	NOUN
eblip-24954	30	12	of	of	ADP
eblip-24954	30	13	the	the	DET
eblip-24954	30	14	library	library	NOUN
eblip-24954	30	15	empire	empire	NOUN
eblip-24954	30	16	.	.	PUNCT
eblip-24954	30	17	”	"	PUNCT
eblip-24954	31	1	the	the	DET
eblip-24954	31	2	result	result	NOUN
eblip-24954	31	3	of	of	ADP
eblip-24954	31	4	this	this	PRON
eblip-24954	31	5	has	have	AUX
eblip-24954	31	6	been	be	AUX
eblip-24954	31	7	dramatic	dramatic	ADJ
eblip-24954	31	8	.	.	PUNCT
eblip-24954	32	1	some	some	DET
eblip-24954	32	2	universities	university	NOUN
eblip-24954	32	3	have	have	AUX
eblip-24954	32	4	abandoned	abandon	VERB
eblip-24954	32	5	the	the	DET
eblip-24954	32	6	reference	reference	NOUN
eblip-24954	32	7	desk	desk	NOUN
eblip-24954	32	8	,	,	PUNCT
eblip-24954	32	9	and	and	CCONJ
eblip-24954	32	10	replaced	replace	VERB
eblip-24954	32	11	it	it	PRON
eblip-24954	32	12	with	with	ADP
eblip-24954	32	13	other	other	ADJ
eblip-24954	32	14	models	model	NOUN
eblip-24954	32	15	of	of	ADP
eblip-24954	32	16	patron	patron	NOUN
eblip-24954	32	17	assistance	assistance	NOUN
eblip-24954	32	18	(	(	PUNCT
eblip-24954	32	19	lederer	lederer	PROPN
eblip-24954	32	20	&	&	CCONJ
eblip-24954	32	21	feldmann	feldmann	PROPN
eblip-24954	32	22	,	,	PUNCT
eblip-24954	32	23	2012	2012	NUM
eblip-24954	32	24	)	)	PUNCT
eblip-24954	32	25	.	.	PUNCT
eblip-24954	33	1	others	other	NOUN
eblip-24954	33	2	have	have	AUX
eblip-24954	33	3	tried	try	VERB
eblip-24954	33	4	new	new	ADJ
eblip-24954	33	5	models	model	NOUN
eblip-24954	33	6	such	such	ADJ
eblip-24954	33	7	as	as	ADP
eblip-24954	33	8	combined	combined	ADJ
eblip-24954	33	9	reference	reference	NOUN
eblip-24954	33	10	desks	desk	NOUN
eblip-24954	33	11	and	and	CCONJ
eblip-24954	33	12	tiered	tiere	VERB
eblip-24954	33	13	services	service	NOUN
eblip-24954	33	14	,	,	PUNCT
eblip-24954	33	15	to	to	PART
eblip-24954	33	16	form	form	VERB
eblip-24954	33	17	new	new	ADJ
eblip-24954	33	18	collaborative	collaborative	ADJ
eblip-24954	33	19	models	model	NOUN
eblip-24954	33	20	(	(	PUNCT
eblip-24954	33	21	meserve	meserve	NOUN
eblip-24954	33	22	,	,	PUNCT
eblip-24954	33	23	belanger	belanger	PROPN
eblip-24954	33	24	,	,	PUNCT
eblip-24954	33	25	bowlby	bowlby	PROPN
eblip-24954	33	26	,	,	PUNCT
eblip-24954	33	27	&	&	CCONJ
eblip-24954	33	28	rosenblum	rosenblum	PROPN
eblip-24954	33	29	,	,	PUNCT
eblip-24954	33	30	2009	2009	NUM
eblip-24954	33	31	;	;	PUNCT
eblip-24954	33	32	deineh	deineh	PROPN
eblip-24954	33	33	,	,	PUNCT
eblip-24954	33	34	middlemas	middlemas	PROPN
eblip-24954	33	35	,	,	PUNCT
eblip-24954	33	36	&	&	CCONJ
eblip-24954	33	37	morrison	morrison	PROPN
eblip-24954	33	38	,	,	PUNCT
eblip-24954	33	39	2011	2011	NUM
eblip-24954	33	40	;	;	PUNCT
eblip-24954	33	41	dinkins	dinkins	PROPN
eblip-24954	33	42	&	&	CCONJ
eblip-24954	33	43	ryan	ryan	PROPN
eblip-24954	33	44	,	,	PUNCT
eblip-24954	33	45	2010	2010	NUM
eblip-24954	33	46	)	)	PUNCT
eblip-24954	33	47	.	.	PUNCT
eblip-24954	33	48	  	  	SPACE
eblip-24954	34	1	these	these	DET
eblip-24954	34	2	changes	change	NOUN
eblip-24954	34	3	challenge	challenge	VERB
eblip-24954	34	4	library	library	NOUN
eblip-24954	34	5	managers	manager	NOUN
eblip-24954	34	6	.	.	PUNCT
eblip-24954	35	1	multiple	multiple	ADJ
eblip-24954	35	2	models	model	NOUN
eblip-24954	35	3	of	of	ADP
eblip-24954	35	4	reference	reference	NOUN
eblip-24954	35	5	mean	mean	VERB
eblip-24954	35	6	different	different	ADJ
eblip-24954	35	7	methods	method	NOUN
eblip-24954	35	8	of	of	ADP
eblip-24954	35	9	collecting	collect	VERB
eblip-24954	35	10	transaction	transaction	NOUN
eblip-24954	35	11	statistics	statistic	NOUN
eblip-24954	35	12	,	,	PUNCT
eblip-24954	35	13	and	and	CCONJ
eblip-24954	35	14	require	require	VERB
eblip-24954	35	15	a	a	DET
eblip-24954	35	16	more	more	ADV
eblip-24954	35	17	intensive	intensive	ADJ
eblip-24954	35	18	and	and	CCONJ
eblip-24954	35	19	inclusive	inclusive	ADJ
eblip-24954	35	20	look	look	NOUN
eblip-24954	35	21	at	at	ADP
eblip-24954	35	22	data	datum	NOUN
eblip-24954	35	23	.	.	PUNCT
eblip-24954	36	1	king	king	NOUN
eblip-24954	36	2	and	and	CCONJ
eblip-24954	36	3	christensen	christensen	PROPN
eblip-24954	36	4	-	-	PUNCT
eblip-24954	36	5	lee	lee	PROPN
eblip-24954	36	6	(	(	PUNCT
eblip-24954	36	7	2014	2014	NUM
eblip-24954	36	8	)	)	PUNCT
eblip-24954	36	9	prefaced	preface	VERB
eblip-24954	36	10	their	their	PRON
eblip-24954	36	11	study	study	NOUN
eblip-24954	36	12	by	by	ADP
eblip-24954	36	13	reviewing	review	VERB
eblip-24954	36	14	longitudinal	longitudinal	ADJ
eblip-24954	36	15	trends	trend	NOUN
eblip-24954	36	16	of	of	ADP
eblip-24954	36	17	patrons	patron	NOUN
eblip-24954	36	18	’	'	PUNCT
eblip-24954	36	19	question	question	NOUN
eblip-24954	36	20	-	-	PUNCT
eblip-24954	36	21	types	type	NOUN
eblip-24954	36	22	,	,	PUNCT
eblip-24954	36	23	as	as	ADV
eblip-24954	36	24	well	well	ADV
eblip-24954	36	25	as	as	ADP
eblip-24954	36	26	overall	overall	ADJ
eblip-24954	36	27	trends	trend	NOUN
eblip-24954	36	28	specific	specific	ADJ
eblip-24954	36	29	to	to	ADP
eblip-24954	36	30	email	email	NOUN
eblip-24954	36	31	and	and	CCONJ
eblip-24954	36	32	online	online	ADJ
eblip-24954	36	33	chat	chat	NOUN
eblip-24954	36	34	reference	reference	NOUN
eblip-24954	36	35	,	,	PUNCT
eblip-24954	36	36	at	at	ADP
eblip-24954	36	37	the	the	DET
eblip-24954	36	38	valley	valley	NOUN
eblip-24954	36	39	library	library	NOUN
eblip-24954	36	40	at	at	ADP
eblip-24954	36	41	oregon	oregon	PROPN
eblip-24954	36	42	state	state	PROPN
eblip-24954	36	43	university	university	PROPN
eblip-24954	36	44	.	.	PUNCT
eblip-24954	36	45	    	    	SPACE
eblip-24954	36	46	baro	baro	NOUN
eblip-24954	36	47	,	,	PUNCT
eblip-24954	36	48	efe	efe	NOUN
eblip-24954	36	49	,	,	PUNCT
eblip-24954	36	50	and	and	CCONJ
eblip-24954	36	51	oyeniran	oyeniran	NOUN
eblip-24954	36	52	(	(	PUNCT
eblip-24954	36	53	2014	2014	NUM
eblip-24954	36	54	)	)	PUNCT
eblip-24954	36	55	looked	look	VERB
eblip-24954	36	56	at	at	ADP
eblip-24954	36	57	a	a	DET
eblip-24954	36	58	more	more	ADV
eblip-24954	36	59	expansive	expansive	ADJ
eblip-24954	36	60	set	set	NOUN
eblip-24954	36	61	of	of	ADP
eblip-24954	36	62	possible	possible	ADJ
eblip-24954	36	63	reference	reference	NOUN
eblip-24954	36	64	channels	channel	NOUN
eblip-24954	36	65	used	use	VERB
eblip-24954	36	66	within	within	ADP
eblip-24954	36	67	the	the	DET
eblip-24954	36	68	universities	university	NOUN
eblip-24954	36	69	of	of	ADP
eblip-24954	36	70	nigeria	nigeria	PROPN
eblip-24954	36	71	by	by	ADP
eblip-24954	36	72	surveying	survey	VERB
eblip-24954	36	73	librarians	librarian	NOUN
eblip-24954	36	74	.	.	PUNCT
eblip-24954	37	1	specifically	specifically	ADV
eblip-24954	37	2	,	,	PUNCT
eblip-24954	37	3	they	they	PRON
eblip-24954	37	4	considered	consider	VERB
eblip-24954	37	5	:	:	PUNCT
eblip-24954	37	6	in	in	ADP
eblip-24954	37	7	-	-	PUNCT
eblip-24954	37	8	person	person	NOUN
eblip-24954	37	9	visits	visit	NOUN
eblip-24954	37	10	,	,	PUNCT
eblip-24954	37	11	facebook	facebook	NOUN
eblip-24954	37	12	,	,	PUNCT
eblip-24954	37	13	telephone	telephone	NOUN
eblip-24954	37	14	,	,	PUNCT
eblip-24954	37	15	short	short	ADJ
eblip-24954	37	16	message	message	NOUN
eblip-24954	37	17	service	service	NOUN
eblip-24954	37	18	(	(	PUNCT
eblip-24954	37	19	sms	sms	PROPN
eblip-24954	37	20	)	)	PUNCT
eblip-24954	37	21	,	,	PUNCT
eblip-24954	37	22	instant	instant	ADJ
eblip-24954	37	23	messaging	messaging	NOUN
eblip-24954	37	24	,	,	PUNCT
eblip-24954	37	25	and	and	CCONJ
eblip-24954	37	26	email	email	NOUN
eblip-24954	37	27	.	.	PUNCT
eblip-24954	38	1	the	the	DET
eblip-24954	38	2	authors	author	NOUN
eblip-24954	38	3	’	’	PART
eblip-24954	38	4	consideration	consideration	NOUN
eblip-24954	38	5	of	of	ADP
eblip-24954	38	6	so	so	ADV
eblip-24954	38	7	many	many	ADJ
eblip-24954	38	8	means	mean	NOUN
eblip-24954	38	9	of	of	ADP
eblip-24954	38	10	communication	communication	NOUN
eblip-24954	38	11	is	be	AUX
eblip-24954	38	12	unique	unique	ADJ
eblip-24954	38	13	,	,	PUNCT
eblip-24954	38	14	and	and	CCONJ
eblip-24954	38	15	necessary	necessary	ADJ
eblip-24954	38	16	in	in	ADP
eblip-24954	38	17	order	order	NOUN
eblip-24954	38	18	to	to	PART
eblip-24954	38	19	discover	discover	VERB
eblip-24954	38	20	the	the	DET
eblip-24954	38	21	preferred	preferred	ADJ
eblip-24954	38	22	method	method	NOUN
eblip-24954	38	23	of	of	ADP
eblip-24954	38	24	their	their	PRON
eblip-24954	38	25	patrons	patron	NOUN
eblip-24954	38	26	to	to	PART
eblip-24954	38	27	ask	ask	VERB
eblip-24954	38	28	questions	question	NOUN
eblip-24954	38	29	.	.	PUNCT
eblip-24954	38	30	  	  	SPACE
eblip-24954	39	1	when	when	SCONJ
eblip-24954	39	2	the	the	DET
eblip-24954	39	3	wsu	wsu	PROPN
eblip-24954	39	4	’s	’s	PART
eblip-24954	39	5	libraries	library	NOUN
eblip-24954	39	6	’	'	PUNCT
eblip-24954	39	7	reference	reference	NOUN
eblip-24954	39	8	steering	steering	NOUN
eblip-24954	39	9	committee	committee	NOUN
eblip-24954	39	10	decided	decide	VERB
eblip-24954	39	11	to	to	PART
eblip-24954	39	12	evaluate	evaluate	VERB
eblip-24954	39	13	services	service	NOUN
eblip-24954	39	14	provided	provide	VERB
eblip-24954	39	15	by	by	ADP
eblip-24954	39	16	the	the	DET
eblip-24954	39	17	largest	large	ADJ
eblip-24954	39	18	,	,	PUNCT
eblip-24954	39	19	most	most	ADV
eblip-24954	39	20	used	use	VERB
eblip-24954	39	21	library	library	NOUN
eblip-24954	39	22	on	on	ADP
eblip-24954	39	23	the	the	DET
eblip-24954	39	24	pullman	pullman	PROPN
eblip-24954	39	25	campus	campus	NOUN
eblip-24954	39	26	,	,	PUNCT
eblip-24954	39	27	members	member	NOUN
eblip-24954	39	28	looked	look	VERB
eblip-24954	39	29	to	to	ADP
eblip-24954	39	30	the	the	DET
eblip-24954	39	31	literature	literature	NOUN
eblip-24954	39	32	for	for	ADP
eblip-24954	39	33	guidance	guidance	NOUN
eblip-24954	39	34	.	.	PUNCT
eblip-24954	40	1	the	the	DET
eblip-24954	40	2	committee	committee	NOUN
eblip-24954	40	3	found	find	VERB
eblip-24954	40	4	the	the	DET
eblip-24954	40	5	recommendations	recommendation	NOUN
eblip-24954	40	6	in	in	ADP
eblip-24954	40	7	kern	kern	PROPN
eblip-24954	40	8	’s	’s	PART
eblip-24954	40	9	2006	2006	NUM
eblip-24954	40	10	article	article	NOUN
eblip-24954	40	11	a	a	DET
eblip-24954	40	12	good	good	ADJ
eblip-24954	40	13	basis	basis	NOUN
eblip-24954	40	14	for	for	ADP
eblip-24954	40	15	the	the	DET
eblip-24954	40	16	study	study	NOUN
eblip-24954	40	17	.	.	PUNCT
eblip-24954	41	1	kern	kern	PROPN
eblip-24954	41	2	advises	advise	VERB
eblip-24954	41	3	librarians	librarian	NOUN
eblip-24954	41	4	to	to	PART
eblip-24954	41	5	think	think	VERB
eblip-24954	41	6	“	"	PUNCT
eblip-24954	41	7	...	...	PUNCT
eblip-24954	41	8	about	about	ADP
eblip-24954	41	9	your	your	PRON
eblip-24954	41	10	reference	reference	NOUN
eblip-24954	41	11	services	service	NOUN
eblip-24954	41	12	as	as	ADP
eblip-24954	41	13	a	a	DET
eblip-24954	41	14	single	single	ADJ
eblip-24954	41	15	reference	reference	NOUN
eblip-24954	41	16	service	service	NOUN
eblip-24954	41	17	with	with	ADP
eblip-24954	41	18	many	many	ADJ
eblip-24954	41	19	modes	mode	NOUN
eblip-24954	41	20	of	of	ADP
eblip-24954	41	21	communication	communication	NOUN
eblip-24954	41	22	.	.	PUNCT
eblip-24954	41	23	”	"	PUNCT
eblip-24954	42	1	she	she	PRON
eblip-24954	42	2	asks	ask	VERB
eblip-24954	42	3	researchers	researcher	NOUN
eblip-24954	42	4	to	to	PART
eblip-24954	42	5	delineate	delineate	VERB
eblip-24954	42	6	a	a	DET
eblip-24954	42	7	clear	clear	ADJ
eblip-24954	42	8	and	and	CCONJ
eblip-24954	42	9	precise	precise	ADJ
eblip-24954	42	10	question	question	NOUN
eblip-24954	42	11	to	to	PART
eblip-24954	42	12	ask	ask	VERB
eblip-24954	42	13	of	of	ADP
eblip-24954	42	14	their	their	PRON
eblip-24954	42	15	statistics	statistic	NOUN
eblip-24954	42	16	before	before	ADP
eblip-24954	42	17	embarking	embark	VERB
eblip-24954	42	18	on	on	ADP
eblip-24954	42	19	surveying	survey	VERB
eblip-24954	42	20	the	the	DET
eblip-24954	42	21	data	datum	NOUN
eblip-24954	42	22	.	.	PUNCT
eblip-24954	42	23	  	  	SPACE
eblip-24954	42	24	methodology	methodology	NOUN
eblip-24954	42	25	  	  	SPACE
eblip-24954	42	26	in	in	ADP
eblip-24954	42	27	order	order	NOUN
eblip-24954	42	28	to	to	PART
eblip-24954	42	29	understand	understand	VERB
eblip-24954	42	30	where	where	SCONJ
eblip-24954	42	31	questions	question	NOUN
eblip-24954	42	32	were	be	AUX
eblip-24954	42	33	being	be	AUX
eblip-24954	42	34	answered	answer	VERB
eblip-24954	42	35	,	,	PUNCT
eblip-24954	42	36	and	and	CCONJ
eblip-24954	42	37	the	the	DET
eblip-24954	42	38	nature	nature	NOUN
eblip-24954	42	39	and	and	CCONJ
eblip-24954	42	40	complexity	complexity	NOUN
eblip-24954	42	41	of	of	ADP
eblip-24954	42	42	those	those	DET
eblip-24954	42	43	questions	question	NOUN
eblip-24954	42	44	,	,	PUNCT
eblip-24954	42	45	the	the	DET
eblip-24954	42	46	wsu	wsu	PROPN
eblip-24954	42	47	libraries	library	NOUN
eblip-24954	42	48	’	'	PUNCT
eblip-24954	42	49	reference	reference	NOUN
eblip-24954	42	50	steering	steering	NOUN
eblip-24954	42	51	committee	committee	NOUN
eblip-24954	42	52	looked	look	VERB
eblip-24954	42	53	at	at	ADP
eblip-24954	42	54	a	a	DET
eblip-24954	42	55	multifaceted	multifaceted	ADJ
eblip-24954	42	56	set	set	NOUN
eblip-24954	42	57	of	of	ADP
eblip-24954	42	58	data	datum	NOUN
eblip-24954	42	59	:	:	PUNCT
eblip-24954	42	60	i	i	PRON
eblip-24954	42	61	m	m	VERB
eblip-24954	42	62	(	(	PUNCT
eblip-24954	42	63	instant	instant	ADJ
eblip-24954	42	64	messaging	messaging	NOUN
eblip-24954	42	65	)	)	PUNCT
eblip-24954	42	66	,	,	PUNCT
eblip-24954	42	67	libanswers	libanswer	NOUN
eblip-24954	42	68	,	,	PUNCT
eblip-24954	42	69	email	email	NOUN
eblip-24954	42	70	,	,	PUNCT
eblip-24954	42	71	phone	phone	NOUN
eblip-24954	42	72	,	,	PUNCT
eblip-24954	42	73	in	in	ADP
eblip-24954	42	74	-	-	PUNCT
eblip-24954	42	75	person	person	NOUN
eblip-24954	42	76	reference	reference	NOUN
eblip-24954	42	77	desk	desk	NOUN
eblip-24954	42	78	,	,	PUNCT
eblip-24954	42	79	and	and	CCONJ
eblip-24954	42	80	in	in	ADP
eblip-24954	42	81	-	-	PUNCT
eblip-24954	42	82	person	person	NOUN
eblip-24954	42	83	office	office	NOUN
eblip-24954	42	84	visits	visit	NOUN
eblip-24954	42	85	.	.	PUNCT
eblip-24954	43	1	implicit	implicit	ADJ
eblip-24954	43	2	to	to	ADP
eblip-24954	43	3	this	this	DET
eblip-24954	43	4	research	research	NOUN
eblip-24954	43	5	was	be	AUX
eblip-24954	43	6	an	an	DET
eblip-24954	43	7	examination	examination	NOUN
eblip-24954	43	8	of	of	ADP
eblip-24954	43	9	how	how	SCONJ
eblip-24954	43	10	the	the	DET
eblip-24954	43	11	tiered	tiered	ADJ
eblip-24954	43	12	reference	reference	NOUN
eblip-24954	43	13	model	model	NOUN
eblip-24954	43	14	was	be	AUX
eblip-24954	43	15	working	work	VERB
eblip-24954	43	16	.	.	PUNCT
eblip-24954	43	17	  	  	SPACE
eblip-24954	43	18	since	since	SCONJ
eblip-24954	43	19	2012	2012	NUM
eblip-24954	43	20	,	,	PUNCT
eblip-24954	43	21	the	the	DET
eblip-24954	43	22	reference	reference	NOUN
eblip-24954	43	23	team	team	NOUN
eblip-24954	43	24	has	have	AUX
eblip-24954	43	25	used	use	VERB
eblip-24954	43	26	springshare	springshare	PROPN
eblip-24954	43	27	’s	’s	PART
eblip-24954	43	28	libanalytics	libanalytic	NOUN
eblip-24954	43	29	,	,	PUNCT
eblip-24954	43	30	a	a	DET
eblip-24954	43	31	popular	popular	ADJ
eblip-24954	43	32	tool	tool	NOUN
eblip-24954	43	33	reviewed	review	VERB
eblip-24954	43	34	by	by	ADP
eblip-24954	43	35	dworak	dworak	PROPN
eblip-24954	43	36	(	(	PUNCT
eblip-24954	43	37	2011	2011	NUM
eblip-24954	43	38	)	)	PUNCT
eblip-24954	43	39	.	.	PUNCT
eblip-24954	44	1	libanalytics	libanalytics	PROPN
eblip-24954	44	2	facilitates	facilitate	VERB
eblip-24954	44	3	the	the	DET
eblip-24954	44	4	customization	customization	NOUN
eblip-24954	44	5	and	and	CCONJ
eblip-24954	44	6	consolidation	consolidation	NOUN
eblip-24954	44	7	of	of	ADP
eblip-24954	44	8	reference	reference	NOUN
eblip-24954	44	9	transaction	transaction	NOUN
eblip-24954	44	10	data	datum	NOUN
eblip-24954	44	11	across	across	ADP
eblip-24954	44	12	communication	communication	NOUN
eblip-24954	44	13	modes	mode	NOUN
eblip-24954	44	14	.	.	PUNCT
eblip-24954	45	1	both	both	PRON
eblip-24954	45	2	flatley	flatley	PROPN
eblip-24954	45	3	and	and	CCONJ
eblip-24954	45	4	jensen	jensen	PROPN
eblip-24954	45	5	(	(	PUNCT
eblip-24954	45	6	2012	2012	NUM
eblip-24954	45	7	)	)	PUNCT
eblip-24954	45	8	and	and	CCONJ
eblip-24954	45	9	gossett	gossett	PROPN
eblip-24954	45	10	,	,	PUNCT
eblip-24954	45	11	stephan	stephan	PROPN
eblip-24954	45	12	,	,	PUNCT
eblip-24954	45	13	and	and	CCONJ
eblip-24954	45	14	marrall	marrall	NOUN
eblip-24954	45	15	(	(	PUNCT
eblip-24954	45	16	2012	2012	NUM
eblip-24954	45	17	)	)	PUNCT
eblip-24954	45	18	describe	describe	VERB
eblip-24954	45	19	this	this	DET
eblip-24954	45	20	tool	tool	NOUN
eblip-24954	45	21	’s	’s	PART
eblip-24954	45	22	flexibility	flexibility	NOUN
eblip-24954	45	23	.	.	PUNCT
eblip-24954	45	24	    	    	SPACE
eblip-24954	46	1	after	after	ADP
eblip-24954	46	2	every	every	DET
eblip-24954	46	3	transaction	transaction	NOUN
eblip-24954	46	4	,	,	PUNCT
eblip-24954	46	5	library	library	ADJ
eblip-24954	46	6	staff	staff	NOUN
eblip-24954	46	7	(	(	PUNCT
eblip-24954	46	8	both	both	CCONJ
eblip-24954	46	9	librarians	librarian	NOUN
eblip-24954	46	10	and	and	CCONJ
eblip-24954	46	11	student	student	NOUN
eblip-24954	46	12	employees	employee	NOUN
eblip-24954	46	13	)	)	PUNCT
eblip-24954	46	14	record	record	VERB
eblip-24954	46	15	their	their	PRON
eblip-24954	46	16	location	location	NOUN
eblip-24954	46	17	,	,	PUNCT
eblip-24954	46	18	type	type	NOUN
eblip-24954	46	19	of	of	ADP
eblip-24954	46	20	question	question	NOUN
eblip-24954	46	21	,	,	PUNCT
eblip-24954	46	22	mode	mode	NOUN
eblip-24954	46	23	of	of	ADP
eblip-24954	46	24	communication	communication	NOUN
eblip-24954	46	25	,	,	PUNCT
eblip-24954	46	26	read	read	VERB
eblip-24954	46	27	scale	scale	NOUN
eblip-24954	46	28	difficulty	difficulty	NOUN
eblip-24954	46	29	,	,	PUNCT
eblip-24954	46	30	length	length	NOUN
eblip-24954	46	31	of	of	ADP
eblip-24954	46	32	the	the	DET
eblip-24954	46	33	transaction	transaction	NOUN
eblip-24954	46	34	,	,	PUNCT
eblip-24954	46	35	and	and	CCONJ
eblip-24954	46	36	whether	whether	SCONJ
eblip-24954	46	37	or	or	CCONJ
eblip-24954	46	38	not	not	PART
eblip-24954	46	39	the	the	DET
eblip-24954	46	40	exchange	exchange	NOUN
eblip-24954	46	41	required	require	VERB
eblip-24954	46	42	the	the	DET
eblip-24954	46	43	use	use	NOUN
eblip-24954	46	44	of	of	ADP
eblip-24954	46	45	government	government	NOUN
eblip-24954	46	46	documents	document	NOUN
eblip-24954	46	47	.	.	PUNCT
eblip-24954	47	1	the	the	DET
eblip-24954	47	2	interface	interface	NOUN
eblip-24954	47	3	provides	provide	VERB
eblip-24954	47	4	reference	reference	NOUN
eblip-24954	47	5	workers	worker	NOUN
eblip-24954	47	6	multiple	multiple	ADJ
eblip-24954	47	7	forms	form	NOUN
eblip-24954	47	8	,	,	PUNCT
eblip-24954	47	9	including	include	VERB
eblip-24954	47	10	text	text	NOUN
eblip-24954	47	11	boxes	box	NOUN
eblip-24954	47	12	,	,	PUNCT
eblip-24954	47	13	check	check	NOUN
eblip-24954	47	14	boxes	box	NOUN
eblip-24954	47	15	,	,	PUNCT
eblip-24954	47	16	radio	radio	NOUN
eblip-24954	47	17	buttons	button	NOUN
eblip-24954	47	18	,	,	PUNCT
eblip-24954	47	19	likert	likert	ADJ
eblip-24954	47	20	scale	scale	NOUN
eblip-24954	47	21	,	,	PUNCT
eblip-24954	47	22	and	and	CCONJ
eblip-24954	47	23	multiple	multiple	ADJ
eblip-24954	47	24	column	column	NOUN
eblip-24954	47	25	categories	category	NOUN
eblip-24954	47	26	of	of	ADP
eblip-24954	47	27	information	information	NOUN
eblip-24954	47	28	to	to	PART
eblip-24954	47	29	characterize	characterize	VERB
eblip-24954	47	30	a	a	DET
eblip-24954	47	31	transaction	transaction	NOUN
eblip-24954	47	32	(	(	PUNCT
eblip-24954	47	33	see	see	VERB
eblip-24954	47	34	figure	figure	NOUN
eblip-24954	47	35	1	1	NUM
eblip-24954	47	36	)	)	PUNCT
eblip-24954	47	37	.	.	PUNCT
eblip-24954	47	38	  	  	SPACE
eblip-24954	48	1	table	table	NOUN
eblip-24954	48	2	1	1	NUM
eblip-24954	48	3	outlines	outline	VERB
eblip-24954	48	4	the	the	DET
eblip-24954	48	5	various	various	ADJ
eblip-24954	48	6	data	datum	NOUN
eblip-24954	48	7	points	point	NOUN
eblip-24954	48	8	that	that	SCONJ
eblip-24954	48	9	staff	staff	NOUN
eblip-24954	48	10	record	record	NOUN
eblip-24954	48	11	after	after	ADP
eblip-24954	48	12	each	each	DET
eblip-24954	48	13	reference	reference	NOUN
eblip-24954	48	14	transaction	transaction	NOUN
eblip-24954	48	15	.	.	PUNCT
eblip-24954	49	1	only	only	ADV
eblip-24954	49	2	a	a	DET
eblip-24954	49	3	few	few	ADJ
eblip-24954	49	4	points	point	NOUN
eblip-24954	49	5	need	need	VERB
eblip-24954	49	6	to	to	PART
eblip-24954	49	7	be	be	AUX
eblip-24954	49	8	further	far	ADV
eblip-24954	49	9	explained	explain	VERB
eblip-24954	49	10	.	.	PUNCT
eblip-24954	50	1	the	the	DET
eblip-24954	50	2	contact	contact	NOUN
eblip-24954	50	3	type	type	NOUN
eblip-24954	50	4	includes	include	VERB
eblip-24954	50	5	the	the	DET
eblip-24954	50	6	various	various	ADJ
eblip-24954	50	7	communication	communication	NOUN
eblip-24954	50	8	modes	mode	NOUN
eblip-24954	50	9	patrons	patron	NOUN
eblip-24954	50	10	use	use	NOUN
eblip-24954	50	11	to	to	PART
eblip-24954	50	12	request	request	VERB
eblip-24954	50	13	information	information	NOUN
eblip-24954	50	14	from	from	ADP
eblip-24954	50	15	us	we	PRON
eblip-24954	50	16	.	.	PUNCT
eblip-24954	51	1	currently	currently	ADV
eblip-24954	51	2	,	,	PUNCT
eblip-24954	51	3	there	there	PRON
eblip-24954	51	4	are	be	VERB
eblip-24954	51	5	five	five	NUM
eblip-24954	51	6	options	option	NOUN
eblip-24954	51	7	available	available	ADJ
eblip-24954	51	8	.	.	PUNCT
eblip-24954	51	9	    	    	SPACE
eblip-24954	52	1	figure	figure	NOUN
eblip-24954	52	2	1	1	NUM
eblip-24954	52	3	libanalytics	libanalytic	NOUN
eblip-24954	52	4	transaction	transaction	NOUN
eblip-24954	52	5	screen	screen	NOUN
eblip-24954	52	6	as	as	SCONJ
eblip-24954	52	7	configured	configure	VERB
eblip-24954	52	8	by	by	ADP
eblip-24954	52	9	the	the	DET
eblip-24954	52	10	wsu	wsu	PROPN
eblip-24954	52	11	pullman	pullman	PROPN
eblip-24954	52	12	libraries	library	NOUN
eblip-24954	52	13	.	.	PUNCT
eblip-24954	52	14	    	    	SPACE
eblip-24954	53	1	table	table	NOUN
eblip-24954	53	2	1	1	NUM
eblip-24954	53	3	data	datum	NOUN
eblip-24954	53	4	types	type	NOUN
eblip-24954	53	5	recorded	record	VERB
eblip-24954	53	6	for	for	ADP
eblip-24954	53	7	reference	reference	NOUN
eblip-24954	53	8	transactions	transaction	NOUN
eblip-24954	53	9	contact	contact	NOUN
eblip-24954	53	10	type	type	NOUN
eblip-24954	53	11	person	person	NOUN
eblip-24954	53	12	-	-	PUNCT
eblip-24954	53	13	to	to	ADP
eblip-24954	53	14	-	-	PUNCT
eblip-24954	53	15	person	person	NOUN
eblip-24954	53	16	,	,	PUNCT
eblip-24954	53	17	telephone	telephone	NOUN
eblip-24954	53	18	,	,	PUNCT
eblip-24954	53	19	instant	instant	ADJ
eblip-24954	53	20	messaging	messaging	NOUN
eblip-24954	53	21	(	(	PUNCT
eblip-24954	53	22	i	i	NOUN
eblip-24954	53	23	m	m	PROPN
eblip-24954	53	24	)	)	PUNCT
eblip-24954	53	25	,	,	PUNCT
eblip-24954	53	26	email	email	NOUN
eblip-24954	53	27	,	,	PUNCT
eblip-24954	53	28	libanswers	libanswer	NOUN
eblip-24954	53	29	(	(	PUNCT
eblip-24954	53	30	a	a	DET
eblip-24954	53	31	variation	variation	NOUN
eblip-24954	53	32	of	of	ADP
eblip-24954	53	33	email	email	NOUN
eblip-24954	53	34	)	)	PUNCT
eblip-24954	53	35	level	level	NOUN
eblip-24954	53	36	of	of	ADP
eblip-24954	53	37	question	question	NOUN
eblip-24954	53	38	difficulty	difficulty	NOUN
eblip-24954	53	39	read	read	VERB
eblip-24954	53	40	scale	scale	NOUN
eblip-24954	53	41	(	(	PUNCT
eblip-24954	53	42	reference	reference	NOUN
eblip-24954	53	43	effort	effort	NOUN
eblip-24954	53	44	assessment	assessment	NOUN
eblip-24954	53	45	data	data	PROPN
eblip-24954	53	46	)	)	PUNCT
eblip-24954	53	47	–	–	PUNCT
eblip-24954	53	48	indicates	indicate	VERB
eblip-24954	53	49	the	the	DET
eblip-24954	53	50	complexity	complexity	NOUN
eblip-24954	53	51	of	of	ADP
eblip-24954	53	52	the	the	DET
eblip-24954	53	53	question	question	NOUN
eblip-24954	53	54	,	,	PUNCT
eblip-24954	53	55	and	and	CCONJ
eblip-24954	53	56	the	the	DET
eblip-24954	53	57	amount	amount	NOUN
eblip-24954	53	58	of	of	ADP
eblip-24954	53	59	effort	effort	NOUN
eblip-24954	53	60	necessary	necessary	ADJ
eblip-24954	53	61	to	to	PART
eblip-24954	53	62	answer	answer	VERB
eblip-24954	53	63	the	the	DET
eblip-24954	53	64	question	question	NOUN
eblip-24954	53	65	on	on	ADP
eblip-24954	53	66	a	a	DET
eblip-24954	53	67	scale	scale	NOUN
eblip-24954	53	68	of	of	ADP
eblip-24954	53	69	1	1	NUM
eblip-24954	53	70	to	to	PART
eblip-24954	53	71	6	6	NUM
eblip-24954	53	72	question	question	NOUN
eblip-24954	53	73	type	type	NOUN
eblip-24954	53	74	policy	policy	NOUN
eblip-24954	53	75	,	,	PUNCT
eblip-24954	53	76	technology	technology	NOUN
eblip-24954	53	77	,	,	PUNCT
eblip-24954	53	78	directional	directional	ADJ
eblip-24954	53	79	,	,	PUNCT
eblip-24954	53	80	reference	reference	NOUN
eblip-24954	53	81	location	location	NOUN
eblip-24954	53	82	&	&	CCONJ
eblip-24954	53	83	service	service	NOUN
eblip-24954	53	84	points	point	NOUN
eblip-24954	53	85	terrell	terrell	PROPN
eblip-24954	53	86	library	library	NOUN
eblip-24954	53	87	was	be	AUX
eblip-24954	53	88	the	the	DET
eblip-24954	53	89	consistent	consistent	ADJ
eblip-24954	53	90	“	"	PUNCT
eblip-24954	53	91	location	location	NOUN
eblip-24954	53	92	.	.	PUNCT
eblip-24954	53	93	”	"	PUNCT
eblip-24954	53	94	  	  	SPACE
eblip-24954	53	95	service	service	NOUN
eblip-24954	53	96	points	point	NOUN
eblip-24954	53	97	included	include	VERB
eblip-24954	53	98	in	in	ADP
eblip-24954	53	99	this	this	DET
eblip-24954	53	100	study	study	NOUN
eblip-24954	53	101	included	include	VERB
eblip-24954	53	102	reference	reference	NOUN
eblip-24954	53	103	desk	desk	NOUN
eblip-24954	53	104	and	and	CCONJ
eblip-24954	53	105	office	office	NOUN
eblip-24954	53	106	    	    	SPACE
eblip-24954	53	107	read	read	VERB
eblip-24954	53	108	scale	scale	NOUN
eblip-24954	53	109	assessment	assessment	NOUN
eblip-24954	53	110	,	,	PUNCT
eblip-24954	53	111	devised	devise	VERB
eblip-24954	53	112	by	by	ADP
eblip-24954	53	113	gerlich	gerlich	NOUN
eblip-24954	53	114	and	and	CCONJ
eblip-24954	53	115	berard	berard	PROPN
eblip-24954	53	116	(	(	PUNCT
eblip-24954	53	117	2007	2007	NUM
eblip-24954	53	118	)	)	PUNCT
eblip-24954	53	119	,	,	PUNCT
eblip-24954	53	120	is	be	AUX
eblip-24954	53	121	a	a	DET
eblip-24954	53	122	qualitative	qualitative	ADJ
eblip-24954	53	123	measurement	measurement	NOUN
eblip-24954	53	124	of	of	ADP
eblip-24954	53	125	the	the	DET
eblip-24954	53	126	amount	amount	NOUN
eblip-24954	53	127	of	of	ADP
eblip-24954	53	128	effort	effort	NOUN
eblip-24954	53	129	and	and	CCONJ
eblip-24954	53	130	knowledge	knowledge	NOUN
eblip-24954	53	131	necessary	necessary	ADJ
eblip-24954	53	132	to	to	PART
eblip-24954	53	133	answer	answer	VERB
eblip-24954	53	134	a	a	DET
eblip-24954	53	135	question	question	NOUN
eblip-24954	53	136	.	.	PUNCT
eblip-24954	54	1	questions	question	NOUN
eblip-24954	54	2	deemed	deem	VERB
eblip-24954	54	3	a	a	DET
eblip-24954	54	4	read	read	ADJ
eblip-24954	54	5	level	level	NOUN
eblip-24954	54	6	1	1	NUM
eblip-24954	54	7	require	require	VERB
eblip-24954	54	8	no	no	DET
eblip-24954	54	9	specialized	specialized	ADJ
eblip-24954	54	10	knowledge	knowledge	NOUN
eblip-24954	54	11	,	,	PUNCT
eblip-24954	54	12	so	so	SCONJ
eblip-24954	54	13	that	that	SCONJ
eblip-24954	54	14	staff	staff	NOUN
eblip-24954	54	15	can	can	AUX
eblip-24954	54	16	answer	answer	VERB
eblip-24954	54	17	them	they	PRON
eblip-24954	54	18	without	without	ADP
eblip-24954	54	19	consulting	consult	VERB
eblip-24954	54	20	a	a	DET
eblip-24954	54	21	database	database	NOUN
eblip-24954	54	22	or	or	CCONJ
eblip-24954	54	23	our	our	PRON
eblip-24954	54	24	libguides	libguide	NOUN
eblip-24954	54	25	.	.	PUNCT
eblip-24954	55	1	questions	question	NOUN
eblip-24954	55	2	assessed	assess	VERB
eblip-24954	55	3	at	at	ADP
eblip-24954	55	4	levels	level	NOUN
eblip-24954	55	5	2	2	NUM
eblip-24954	55	6	and	and	CCONJ
eblip-24954	55	7	3	3	NUM
eblip-24954	55	8	require	require	VERB
eblip-24954	55	9	increased	increase	VERB
eblip-24954	55	10	knowledge	knowledge	NOUN
eblip-24954	55	11	and	and	CCONJ
eblip-24954	55	12	effort	effort	NOUN
eblip-24954	55	13	to	to	PART
eblip-24954	55	14	answer	answer	VERB
eblip-24954	55	15	.	.	PUNCT
eblip-24954	56	1	student	student	NOUN
eblip-24954	56	2	employees	employee	NOUN
eblip-24954	56	3	,	,	PUNCT
eblip-24954	56	4	who	who	PRON
eblip-24954	56	5	participate	participate	VERB
eblip-24954	56	6	in	in	ADP
eblip-24954	56	7	our	our	PRON
eblip-24954	56	8	tiered	tiered	ADJ
eblip-24954	56	9	reference	reference	NOUN
eblip-24954	56	10	model	model	NOUN
eblip-24954	56	11	,	,	PUNCT
eblip-24954	56	12	are	be	AUX
eblip-24954	56	13	trained	train	VERB
eblip-24954	56	14	to	to	PART
eblip-24954	56	15	recognize	recognize	VERB
eblip-24954	56	16	the	the	DET
eblip-24954	56	17	point	point	NOUN
eblip-24954	56	18	at	at	ADP
eblip-24954	56	19	which	which	PRON
eblip-24954	56	20	a	a	DET
eblip-24954	56	21	question	question	NOUN
eblip-24954	56	22	should	should	AUX
eblip-24954	56	23	be	be	AUX
eblip-24954	56	24	passed	pass	VERB
eblip-24954	56	25	off	off	ADP
eblip-24954	56	26	or	or	CCONJ
eblip-24954	56	27	referred	refer	VERB
eblip-24954	56	28	to	to	ADP
eblip-24954	56	29	a	a	DET
eblip-24954	56	30	subject	subject	ADJ
eblip-24954	56	31	specialist	specialist	NOUN
eblip-24954	56	32	librarian	librarian	NOUN
eblip-24954	56	33	.	.	PUNCT
eblip-24954	57	1	these	these	PRON
eblip-24954	57	2	are	be	AUX
eblip-24954	57	3	considered	consider	VERB
eblip-24954	57	4	the	the	DET
eblip-24954	57	5	higher	high	ADJ
eblip-24954	57	6	-	-	PUNCT
eblip-24954	57	7	end	end	NOUN
eblip-24954	57	8	level	level	NOUN
eblip-24954	57	9	3	3	NUM
eblip-24954	57	10	questions	question	NOUN
eblip-24954	57	11	.	.	PUNCT
eblip-24954	57	12	  	  	SPACE
eblip-24954	57	13	in	in	ADP
eblip-24954	57	14	addition	addition	NOUN
eblip-24954	57	15	to	to	ADP
eblip-24954	57	16	tracking	track	VERB
eblip-24954	57	17	the	the	DET
eblip-24954	57	18	read	read	NOUN
eblip-24954	57	19	scale	scale	NOUN
eblip-24954	57	20	levels	level	NOUN
eblip-24954	57	21	of	of	ADP
eblip-24954	57	22	questions	question	NOUN
eblip-24954	57	23	,	,	PUNCT
eblip-24954	57	24	we	we	PRON
eblip-24954	57	25	track	track	VERB
eblip-24954	57	26	a	a	DET
eblip-24954	57	27	set	set	NOUN
eblip-24954	57	28	of	of	ADP
eblip-24954	57	29	locally	locally	ADV
eblip-24954	57	30	identified	identify	VERB
eblip-24954	57	31	and	and	CCONJ
eblip-24954	57	32	defined	define	VERB
eblip-24954	57	33	“	"	PUNCT
eblip-24954	57	34	question	question	NOUN
eblip-24954	57	35	types	type	NOUN
eblip-24954	57	36	.	.	PUNCT
eblip-24954	57	37	”	"	PUNCT
eblip-24954	57	38	  	  	SPACE
eblip-24954	57	39	question	question	NOUN
eblip-24954	57	40	type	type	NOUN
eblip-24954	57	41	  	  	SPACE
eblip-24954	57	42	policy	policy	NOUN
eblip-24954	57	43	queries	query	NOUN
eblip-24954	57	44	regarding	regard	VERB
eblip-24954	57	45	library	library	ADJ
eblip-24954	57	46	policies	policy	NOUN
eblip-24954	57	47	,	,	PUNCT
eblip-24954	57	48	such	such	ADJ
eblip-24954	57	49	as	as	ADP
eblip-24954	57	50	book	book	NOUN
eblip-24954	57	51	loan	loan	NOUN
eblip-24954	57	52	periods	period	NOUN
eblip-24954	57	53	,	,	PUNCT
eblip-24954	57	54	fines	fine	NOUN
eblip-24954	57	55	,	,	PUNCT
eblip-24954	57	56	purchase	purchase	NOUN
eblip-24954	57	57	requests	request	NOUN
eblip-24954	57	58	technology	technology	NOUN
eblip-24954	57	59	requests	request	NOUN
eblip-24954	57	60	for	for	ADP
eblip-24954	57	61	help	help	NOUN
eblip-24954	57	62	with	with	ADP
eblip-24954	57	63	printing	printing	NOUN
eblip-24954	57	64	,	,	PUNCT
eblip-24954	57	65	assistance	assistance	NOUN
eblip-24954	57	66	with	with	ADP
eblip-24954	57	67	software	software	NOUN
eblip-24954	57	68	on	on	ADP
eblip-24954	57	69	public	public	ADJ
eblip-24954	57	70	computers	computer	NOUN
eblip-24954	57	71	or	or	CCONJ
eblip-24954	57	72	thumb	thumb	NOUN
eblip-24954	57	73	drives	drive	VERB
eblip-24954	57	74	directional	directional	ADJ
eblip-24954	57	75	questions	question	NOUN
eblip-24954	57	76	regarding	regard	VERB
eblip-24954	57	77	the	the	DET
eblip-24954	57	78	location	location	NOUN
eblip-24954	57	79	of	of	ADP
eblip-24954	57	80	a	a	DET
eblip-24954	57	81	book	book	NOUN
eblip-24954	57	82	,	,	PUNCT
eblip-24954	57	83	a	a	DET
eblip-24954	57	84	study	study	NOUN
eblip-24954	57	85	room	room	NOUN
eblip-24954	57	86	,	,	PUNCT
eblip-24954	57	87	a	a	DET
eblip-24954	57	88	classroom	classroom	NOUN
eblip-24954	57	89	,	,	PUNCT
eblip-24954	57	90	the	the	DET
eblip-24954	57	91	restrooms	restroom	NOUN
eblip-24954	57	92	,	,	PUNCT
eblip-24954	57	93	etc	etc	X
eblip-24954	57	94	.	.	X
eblip-24954	57	95	reference	reference	NOUN
eblip-24954	57	96	research	research	NOUN
eblip-24954	57	97	assistance	assistance	NOUN
eblip-24954	57	98	;	;	PUNCT
eblip-24954	57	99	demonstrating	demonstrate	VERB
eblip-24954	57	100	to	to	ADP
eblip-24954	57	101	others	other	NOUN
eblip-24954	57	102	how	how	SCONJ
eblip-24954	57	103	to	to	PART
eblip-24954	57	104	search	search	VERB
eblip-24954	57	105	a	a	DET
eblip-24954	57	106	database	database	NOUN
eblip-24954	57	107	,	,	PUNCT
eblip-24954	57	108	develop	develop	VERB
eblip-24954	57	109	a	a	DET
eblip-24954	57	110	topic	topic	NOUN
eblip-24954	57	111	,	,	PUNCT
eblip-24954	57	112	evaluate	evaluate	VERB
eblip-24954	57	113	and	and	CCONJ
eblip-24954	57	114	identify	identify	VERB
eblip-24954	57	115	useful	useful	ADJ
eblip-24954	57	116	information	information	NOUN
eblip-24954	57	117	  	  	SPACE
eblip-24954	57	118	locations	location	NOUN
eblip-24954	57	119	used	use	VERB
eblip-24954	57	120	by	by	ADP
eblip-24954	57	121	reference	reference	NOUN
eblip-24954	57	122	staff	staff	NOUN
eblip-24954	57	123	for	for	ADP
eblip-24954	57	124	this	this	DET
eblip-24954	57	125	study	study	NOUN
eblip-24954	57	126	included	include	VERB
eblip-24954	57	127	the	the	DET
eblip-24954	57	128	terrell	terrell	PROPN
eblip-24954	57	129	reference	reference	NOUN
eblip-24954	57	130	desk	desk	NOUN
eblip-24954	57	131	and	and	CCONJ
eblip-24954	57	132	the	the	DET
eblip-24954	57	133	librarians	librarian	NOUN
eblip-24954	57	134	’	’	PART
eblip-24954	57	135	offices	office	NOUN
eblip-24954	57	136	.	.	PUNCT
eblip-24954	58	1	those	those	DET
eblip-24954	58	2	options	option	NOUN
eblip-24954	58	3	can	can	AUX
eblip-24954	58	4	be	be	AUX
eblip-24954	58	5	seen	see	VERB
eblip-24954	58	6	illustrated	illustrate	VERB
eblip-24954	58	7	in	in	ADP
eblip-24954	58	8	figure	figure	NOUN
eblip-24954	58	9	1	1	NUM
eblip-24954	58	10	under	under	ADP
eblip-24954	58	11	the	the	DET
eblip-24954	58	12	location	location	NOUN
eblip-24954	58	13	and	and	CCONJ
eblip-24954	58	14	service	service	NOUN
eblip-24954	58	15	points	point	NOUN
eblip-24954	58	16	columns	column	NOUN
eblip-24954	58	17	(	(	PUNCT
eblip-24954	58	18	see	see	VERB
eblip-24954	58	19	table	table	NOUN
eblip-24954	58	20	1	1	NUM
eblip-24954	58	21	)	)	PUNCT
eblip-24954	58	22	.	.	PUNCT
eblip-24954	58	23	  	  	SPACE
eblip-24954	59	1	the	the	DET
eblip-24954	59	2	authors	author	NOUN
eblip-24954	59	3	extracted	extract	VERB
eblip-24954	59	4	the	the	DET
eblip-24954	59	5	data	datum	NOUN
eblip-24954	59	6	from	from	ADP
eblip-24954	59	7	libanalytics	libanalytic	NOUN
eblip-24954	59	8	,	,	PUNCT
eblip-24954	59	9	to	to	PART
eblip-24954	59	10	increase	increase	VERB
eblip-24954	59	11	the	the	DET
eblip-24954	59	12	reliability	reliability	NOUN
eblip-24954	59	13	and	and	CCONJ
eblip-24954	59	14	correct	correct	ADJ
eblip-24954	59	15	interpretation	interpretation	NOUN
eblip-24954	59	16	of	of	ADP
eblip-24954	59	17	the	the	DET
eblip-24954	59	18	information	information	NOUN
eblip-24954	59	19	.	.	PUNCT
eblip-24954	60	1	the	the	DET
eblip-24954	60	2	charts	chart	NOUN
eblip-24954	60	3	,	,	PUNCT
eblip-24954	60	4	tables	table	NOUN
eblip-24954	60	5	,	,	PUNCT
eblip-24954	60	6	and	and	CCONJ
eblip-24954	60	7	figures	figure	NOUN
eblip-24954	60	8	were	be	AUX
eblip-24954	60	9	organized	organize	VERB
eblip-24954	60	10	in	in	ADP
eblip-24954	60	11	a	a	DET
eblip-24954	60	12	single	single	ADJ
eblip-24954	60	13	document	document	NOUN
eblip-24954	60	14	before	before	SCONJ
eblip-24954	60	15	our	our	PRON
eblip-24954	60	16	analysis	analysis	NOUN
eblip-24954	60	17	began	begin	VERB
eblip-24954	60	18	.	.	PUNCT
eblip-24954	61	1	lastly	lastly	ADV
eblip-24954	61	2	,	,	PUNCT
eblip-24954	61	3	we	we	PRON
eblip-24954	61	4	reviewed	review	VERB
eblip-24954	61	5	terrell	terrell	PROPN
eblip-24954	61	6	library	library	PROPN
eblip-24954	61	7	gate	gate	PROPN
eblip-24954	61	8	counts	count	NOUN
eblip-24954	61	9	between	between	ADP
eblip-24954	61	10	2012	2012	NUM
eblip-24954	61	11	and	and	CCONJ
eblip-24954	61	12	2014	2014	NUM
eblip-24954	61	13	.	.	PUNCT
eblip-24954	61	14	  	  	SPACE
eblip-24954	62	1	the	the	DET
eblip-24954	62	2	committee	committee	NOUN
eblip-24954	62	3	also	also	ADV
eblip-24954	62	4	combined	combine	VERB
eblip-24954	62	5	these	these	DET
eblip-24954	62	6	different	different	ADJ
eblip-24954	62	7	data	datum	NOUN
eblip-24954	62	8	points	point	NOUN
eblip-24954	62	9	,	,	PUNCT
eblip-24954	62	10	figuring	figure	VERB
eblip-24954	62	11	monthly	monthly	ADJ
eblip-24954	62	12	and	and	CCONJ
eblip-24954	62	13	semester	semester	NOUN
eblip-24954	62	14	averages	average	NOUN
eblip-24954	62	15	of	of	ADP
eblip-24954	62	16	terrell	terrell	PROPN
eblip-24954	62	17	reference	reference	NOUN
eblip-24954	62	18	transactions	transaction	NOUN
eblip-24954	62	19	.	.	PUNCT
eblip-24954	63	1	in	in	ADP
eblip-24954	63	2	an	an	DET
eblip-24954	63	3	effort	effort	NOUN
eblip-24954	63	4	to	to	PART
eblip-24954	63	5	account	account	VERB
eblip-24954	63	6	for	for	ADP
eblip-24954	63	7	any	any	DET
eblip-24954	63	8	other	other	ADJ
eblip-24954	63	9	factors	factor	NOUN
eblip-24954	63	10	that	that	PRON
eblip-24954	63	11	affect	affect	VERB
eblip-24954	63	12	the	the	DET
eblip-24954	63	13	number	number	NOUN
eblip-24954	63	14	and	and	CCONJ
eblip-24954	63	15	quality	quality	NOUN
eblip-24954	63	16	of	of	ADP
eblip-24954	63	17	reference	reference	NOUN
eblip-24954	63	18	transactions	transaction	NOUN
eblip-24954	63	19	,	,	PUNCT
eblip-24954	63	20	we	we	PRON
eblip-24954	63	21	gathered	gather	VERB
eblip-24954	63	22	data	datum	NOUN
eblip-24954	63	23	on	on	ADP
eblip-24954	63	24	how	how	SCONJ
eblip-24954	63	25	our	our	PRON
eblip-24954	63	26	springshare	springshare	NOUN
eblip-24954	63	27	libguides	libguide	VERB
eblip-24954	63	28	were	be	AUX
eblip-24954	63	29	accessed	access	VERB
eblip-24954	63	30	.	.	PUNCT
eblip-24954	64	1	while	while	SCONJ
eblip-24954	64	2	it	it	PRON
eblip-24954	64	3	is	be	AUX
eblip-24954	64	4	not	not	PART
eblip-24954	64	5	reasonable	reasonable	ADJ
eblip-24954	64	6	to	to	PART
eblip-24954	64	7	conclude	conclude	VERB
eblip-24954	64	8	that	that	SCONJ
eblip-24954	64	9	a	a	DET
eblip-24954	64	10	reference	reference	NOUN
eblip-24954	64	11	question	question	NOUN
eblip-24954	64	12	was	be	AUX
eblip-24954	64	13	answered	answer	VERB
eblip-24954	64	14	with	with	ADP
eblip-24954	64	15	every	every	DET
eblip-24954	64	16	access	access	NOUN
eblip-24954	64	17	of	of	ADP
eblip-24954	64	18	a	a	DET
eblip-24954	64	19	libguide	libguide	NOUN
eblip-24954	64	20	,	,	PUNCT
eblip-24954	64	21	the	the	DET
eblip-24954	64	22	group	group	NOUN
eblip-24954	64	23	saw	see	VERB
eblip-24954	64	24	value	value	NOUN
eblip-24954	64	25	in	in	ADP
eblip-24954	64	26	looking	look	VERB
eblip-24954	64	27	at	at	ADP
eblip-24954	64	28	overall	overall	ADJ
eblip-24954	64	29	usage	usage	NOUN
eblip-24954	64	30	trends	trend	NOUN
eblip-24954	64	31	.	.	PUNCT
eblip-24954	65	1	similarly	similarly	ADV
eblip-24954	65	2	,	,	PUNCT
eblip-24954	65	3	we	we	PRON
eblip-24954	65	4	looked	look	VERB
eblip-24954	65	5	at	at	ADP
eblip-24954	65	6	any	any	DET
eblip-24954	65	7	changes	change	NOUN
eblip-24954	65	8	in	in	ADP
eblip-24954	65	9	foot	foot	NOUN
eblip-24954	65	10	traffic	traffic	NOUN
eblip-24954	65	11	into	into	ADP
eblip-24954	65	12	the	the	DET
eblip-24954	65	13	terrell	terrell	NOUN
eblip-24954	65	14	library	library	NOUN
eblip-24954	65	15	by	by	ADP
eblip-24954	65	16	gathering	gather	VERB
eblip-24954	65	17	gate	gate	NOUN
eblip-24954	65	18	count	count	PROPN
eblip-24954	65	19	data	datum	NOUN
eblip-24954	65	20	.	.	PUNCT
eblip-24954	65	21	  	  	SPACE
eblip-24954	66	1	results	result	VERB
eblip-24954	66	2	  	  	SPACE
eblip-24954	66	3	our	our	PRON
eblip-24954	66	4	first	first	ADJ
eblip-24954	66	5	interest	interest	NOUN
eblip-24954	66	6	was	be	AUX
eblip-24954	66	7	documenting	document	VERB
eblip-24954	66	8	the	the	DET
eblip-24954	66	9	change	change	NOUN
eblip-24954	66	10	in	in	ADP
eblip-24954	66	11	the	the	DET
eblip-24954	66	12	number	number	NOUN
eblip-24954	66	13	of	of	ADP
eblip-24954	66	14	reference	reference	NOUN
eblip-24954	66	15	transactions	transaction	NOUN
eblip-24954	66	16	from	from	ADP
eblip-24954	66	17	the	the	DET
eblip-24954	66	18	two	two	NUM
eblip-24954	66	19	most	most	ADV
eblip-24954	66	20	common	common	ADJ
eblip-24954	66	21	location	location	NOUN
eblip-24954	66	22	and	and	CCONJ
eblip-24954	66	23	service	service	NOUN
eblip-24954	66	24	points	point	NOUN
eblip-24954	66	25	:	:	PUNCT
eblip-24954	66	26	the	the	DET
eblip-24954	66	27	terrell	terrell	PROPN
eblip-24954	66	28	reference	reference	NOUN
eblip-24954	66	29	desk	desk	NOUN
eblip-24954	66	30	and	and	CCONJ
eblip-24954	66	31	librarian	librarian	ADJ
eblip-24954	66	32	offices	office	NOUN
eblip-24954	66	33	.	.	PUNCT
eblip-24954	67	1	table	table	NOUN
eblip-24954	67	2	2	2	NUM
eblip-24954	67	3	contains	contain	VERB
eblip-24954	67	4	the	the	DET
eblip-24954	67	5	monthly	monthly	ADJ
eblip-24954	67	6	average	average	ADJ
eblip-24954	67	7	number	number	NOUN
eblip-24954	67	8	of	of	ADP
eblip-24954	67	9	questions	question	NOUN
eblip-24954	67	10	answered	answer	VERB
eblip-24954	67	11	at	at	ADP
eblip-24954	67	12	the	the	DET
eblip-24954	67	13	terrell	terrell	PROPN
eblip-24954	67	14	reference	reference	NOUN
eblip-24954	67	15	desk	desk	NOUN
eblip-24954	67	16	over	over	ADP
eblip-24954	67	17	the	the	DET
eblip-24954	67	18	last	last	ADJ
eblip-24954	67	19	several	several	ADJ
eblip-24954	67	20	years	year	NOUN
eblip-24954	67	21	.	.	PUNCT
eblip-24954	67	22	  	  	SPACE
eblip-24954	67	23	between	between	ADP
eblip-24954	67	24	2012	2012	NUM
eblip-24954	67	25	and	and	CCONJ
eblip-24954	67	26	2013	2013	NUM
eblip-24954	67	27	,	,	PUNCT
eblip-24954	67	28	the	the	DET
eblip-24954	67	29	number	number	NOUN
eblip-24954	67	30	of	of	ADP
eblip-24954	67	31	average	average	ADJ
eblip-24954	67	32	monthly	monthly	ADJ
eblip-24954	67	33	questions	question	NOUN
eblip-24954	67	34	answered	answer	VERB
eblip-24954	67	35	at	at	ADP
eblip-24954	67	36	the	the	DET
eblip-24954	67	37	desk	desk	NOUN
eblip-24954	67	38	declined	decline	VERB
eblip-24954	67	39	by	by	ADP
eblip-24954	67	40	16	16	NUM
eblip-24954	67	41	%	%	NOUN
eblip-24954	67	42	.	.	PUNCT
eblip-24954	68	1	a	a	DET
eblip-24954	68	2	more	more	ADV
eblip-24954	68	3	significant	significant	ADJ
eblip-24954	68	4	decline	decline	NOUN
eblip-24954	68	5	in	in	ADP
eblip-24954	68	6	reference	reference	NOUN
eblip-24954	68	7	desk	desk	NOUN
eblip-24954	68	8	transactions	transaction	NOUN
eblip-24954	68	9	was	be	AUX
eblip-24954	68	10	recorded	record	VERB
eblip-24954	68	11	in	in	ADP
eblip-24954	68	12	2014	2014	NUM
eblip-24954	68	13	,	,	PUNCT
eblip-24954	68	14	when	when	SCONJ
eblip-24954	68	15	the	the	DET
eblip-24954	68	16	average	average	ADJ
eblip-24954	68	17	number	number	NOUN
eblip-24954	68	18	of	of	ADP
eblip-24954	68	19	questions	question	NOUN
eblip-24954	68	20	librarians	librarian	NOUN
eblip-24954	68	21	received	receive	VERB
eblip-24954	68	22	at	at	ADP
eblip-24954	68	23	the	the	DET
eblip-24954	68	24	terrell	terrell	NOUN
eblip-24954	68	25	reference	reference	NOUN
eblip-24954	68	26	desk	desk	NOUN
eblip-24954	68	27	every	every	DET
eblip-24954	68	28	month	month	NOUN
eblip-24954	68	29	dropped	drop	VERB
eblip-24954	68	30	to	to	ADP
eblip-24954	68	31	584	584	NUM
eblip-24954	68	32	:	:	PUNCT
eblip-24954	68	33	a	a	DET
eblip-24954	68	34	35	35	NUM
eblip-24954	68	35	%	%	NOUN
eblip-24954	68	36	decline	decline	NOUN
eblip-24954	68	37	from	from	ADP
eblip-24954	68	38	2012	2012	NUM
eblip-24954	68	39	,	,	PUNCT
eblip-24954	68	40	and	and	CCONJ
eblip-24954	68	41	a	a	DET
eblip-24954	68	42	22.5	22.5	NUM
eblip-24954	68	43	%	%	NOUN
eblip-24954	68	44	decrease	decrease	NOUN
eblip-24954	68	45	from	from	ADP
eblip-24954	68	46	2013	2013	NUM
eblip-24954	68	47	.	.	PUNCT
eblip-24954	68	48	  	  	SPACE
eblip-24954	69	1	during	during	ADP
eblip-24954	69	2	the	the	DET
eblip-24954	69	3	same	same	ADJ
eblip-24954	69	4	time	time	NOUN
eblip-24954	69	5	period	period	NOUN
eblip-24954	69	6	,	,	PUNCT
eblip-24954	69	7	the	the	DET
eblip-24954	69	8	average	average	ADJ
eblip-24954	69	9	number	number	NOUN
eblip-24954	69	10	of	of	ADP
eblip-24954	69	11	questions	question	NOUN
eblip-24954	69	12	librarians	librarian	NOUN
eblip-24954	69	13	answered	answer	VERB
eblip-24954	69	14	in	in	ADP
eblip-24954	69	15	their	their	PRON
eblip-24954	69	16	offices	office	NOUN
eblip-24954	69	17	declined	decline	VERB
eblip-24954	69	18	33	33	NUM
eblip-24954	69	19	%	%	NOUN
eblip-24954	69	20	from	from	ADP
eblip-24954	69	21	2012	2012	NUM
eblip-24954	69	22	to	to	ADP
eblip-24954	69	23	2013	2013	NUM
eblip-24954	69	24	,	,	PUNCT
eblip-24954	69	25	but	but	CCONJ
eblip-24954	69	26	increased	increase	VERB
eblip-24954	69	27	slightly	slightly	ADV
eblip-24954	69	28	by	by	ADP
eblip-24954	69	29	4.4	4.4	NUM
eblip-24954	69	30	%	%	NOUN
eblip-24954	69	31	from	from	ADP
eblip-24954	69	32	2013	2013	NUM
eblip-24954	69	33	to	to	ADP
eblip-24954	69	34	2014	2014	NUM
eblip-24954	69	35	.	.	PUNCT
eblip-24954	69	36	    	    	SPACE
eblip-24954	69	37	table	table	NOUN
eblip-24954	69	38	2	2	NUM
eblip-24954	69	39	  	  	SPACE
eblip-24954	69	40	monthly	monthly	ADJ
eblip-24954	69	41	average	average	ADJ
eblip-24954	69	42	number	number	NOUN
eblip-24954	69	43	of	of	ADP
eblip-24954	69	44	office	office	NOUN
eblip-24954	69	45	and	and	CCONJ
eblip-24954	69	46	reference	reference	NOUN
eblip-24954	69	47	desk	desk	NOUN
eblip-24954	69	48	questions	question	NOUN
eblip-24954	69	49	by	by	ADP
eblip-24954	69	50	for	for	ADP
eblip-24954	69	51	2012	2012	NUM
eblip-24954	69	52	,	,	PUNCT
eblip-24954	69	53	2013	2013	NUM
eblip-24954	69	54	,	,	PUNCT
eblip-24954	69	55	and	and	CCONJ
eblip-24954	69	56	2014	2014	NUM
eblip-24954	69	57	year	year	NOUN
eblip-24954	69	58	monthly	monthly	ADJ
eblip-24954	69	59	average	average	NOUN
eblip-24954	69	60	of	of	ADP
eblip-24954	69	61	reference	reference	NOUN
eblip-24954	69	62	desk	desk	NOUN
eblip-24954	69	63	questions	question	NOUN
eblip-24954	69	64	answered	answer	VERB
eblip-24954	69	65	monthly	monthly	ADJ
eblip-24954	69	66	average	average	NOUN
eblip-24954	69	67	of	of	ADP
eblip-24954	69	68	office	office	NOUN
eblip-24954	69	69	questions	question	NOUN
eblip-24954	69	70	answered	answer	VERB
eblip-24954	69	71	2012	2012	NUM
eblip-24954	69	72	898	898	NUM
eblip-24954	69	73	135	135	NUM
eblip-24954	69	74	2013	2013	NUM
eblip-24954	69	75	754	754	NUM
eblip-24954	69	76	90	90	NUM
eblip-24954	69	77	2014	2014	NUM
eblip-24954	69	78	584	584	NUM
eblip-24954	69	79	94	94	NUM
eblip-24954	69	80	    	    	SPACE
eblip-24954	69	81	table	table	NOUN
eblip-24954	69	82	3	3	NUM
eblip-24954	69	83	temporal	temporal	ADJ
eblip-24954	69	84	look	look	NOUN
eblip-24954	69	85	at	at	ADP
eblip-24954	69	86	communication	communication	NOUN
eblip-24954	69	87	modes	mode	NOUN
eblip-24954	69	88	in	in	ADP
eblip-24954	69	89	librarian	librarian	ADJ
eblip-24954	69	90	offices	office	NOUN
eblip-24954	69	91	transactions	transaction	NOUN
eblip-24954	69	92	in	in	ADP
eblip-24954	69	93	2012	2012	NUM
eblip-24954	69	94	transactions	transaction	NOUN
eblip-24954	69	95	in	in	ADP
eblip-24954	69	96	2013	2013	NUM
eblip-24954	69	97	transactions	transaction	NOUN
eblip-24954	69	98	in	in	ADP
eblip-24954	69	99	2014	2014	NUM
eblip-24954	69	100	in	in	ADP
eblip-24954	69	101	-	-	PUNCT
eblip-24954	69	102	person	person	NOUN
eblip-24954	69	103	427	427	NUM
eblip-24954	69	104	(	(	PUNCT
eblip-24954	69	105	22	22	NUM
eblip-24954	69	106	%	%	NOUN
eblip-24954	69	107	)	)	PUNCT
eblip-24954	69	108	71	71	NUM
eblip-24954	69	109	(	(	PUNCT
eblip-24954	69	110	7	7	NUM
eblip-24954	69	111	%	%	NOUN
eblip-24954	69	112	)	)	PUNCT
eblip-24954	69	113	85	85	NUM
eblip-24954	69	114	(	(	PUNCT
eblip-24954	69	115	8	8	NUM
eblip-24954	69	116	%	%	NOUN
eblip-24954	69	117	)	)	PUNCT
eblip-24954	69	118	telephone	telephone	NOUN
eblip-24954	69	119	164	164	NUM
eblip-24954	69	120	(	(	PUNCT
eblip-24954	69	121	8	8	NUM
eblip-24954	69	122	%	%	NOUN
eblip-24954	69	123	)	)	PUNCT
eblip-24954	69	124	148	148	NUM
eblip-24954	69	125	(	(	PUNCT
eblip-24954	69	126	14	14	NUM
eblip-24954	69	127	%	%	NOUN
eblip-24954	69	128	)	)	PUNCT
eblip-24954	69	129	87	87	NUM
eblip-24954	69	130	(	(	PUNCT
eblip-24954	69	131	8	8	NUM
eblip-24954	69	132	%	%	NOUN
eblip-24954	69	133	)	)	PUNCT
eblip-24954	70	1	i	i	PRON
eblip-24954	70	2	m	m	VERB
eblip-24954	70	3	640	640	NUM
eblip-24954	70	4	(	(	PUNCT
eblip-24954	70	5	33	33	NUM
eblip-24954	70	6	%	%	NOUN
eblip-24954	70	7	)	)	PUNCT
eblip-24954	70	8	311	311	NUM
eblip-24954	70	9	(	(	PUNCT
eblip-24954	70	10	29	29	NUM
eblip-24954	70	11	%	%	NOUN
eblip-24954	70	12	)	)	PUNCT
eblip-24954	70	13	87	87	NUM
eblip-24954	70	14	(	(	PUNCT
eblip-24954	70	15	8	8	NUM
eblip-24954	70	16	%	%	NOUN
eblip-24954	70	17	)	)	PUNCT
eblip-24954	70	18	email	email	NOUN
eblip-24954	70	19	323	323	NUM
eblip-24954	70	20	(	(	PUNCT
eblip-24954	70	21	17	17	NUM
eblip-24954	70	22	%	%	NOUN
eblip-24954	70	23	)	)	PUNCT
eblip-24954	70	24	244	244	NUM
eblip-24954	71	1	(	(	PUNCT
eblip-24954	71	2	23	23	NUM
eblip-24954	71	3	%	%	NOUN
eblip-24954	71	4	)	)	PUNCT
eblip-24954	71	5	450	450	NUM
eblip-24954	71	6	(	(	PUNCT
eblip-24954	71	7	40	40	NUM
eblip-24954	71	8	%	%	NOUN
eblip-24954	71	9	)	)	PUNCT
eblip-24954	71	10	libanswers	libanswer	VERB
eblip-24954	71	11	395	395	NUM
eblip-24954	71	12	(	(	PUNCT
eblip-24954	71	13	20	20	NUM
eblip-24954	71	14	%	%	NOUN
eblip-24954	71	15	)	)	PUNCT
eblip-24954	71	16	304	304	NUM
eblip-24954	71	17	(	(	PUNCT
eblip-24954	71	18	28	28	NUM
eblip-24954	71	19	%	%	NOUN
eblip-24954	71	20	)	)	PUNCT
eblip-24954	72	1	415	415	NUM
eblip-24954	73	1	(	(	PUNCT
eblip-24954	73	2	37	37	NUM
eblip-24954	73	3	%	%	NOUN
eblip-24954	73	4	)	)	PUNCT
eblip-24954	73	5	    	    	SPACE
eblip-24954	73	6	using	use	VERB
eblip-24954	73	7	libanalytics	libanalytic	NOUN
eblip-24954	73	8	,	,	PUNCT
eblip-24954	73	9	the	the	DET
eblip-24954	73	10	reference	reference	NOUN
eblip-24954	73	11	committee	committee	NOUN
eblip-24954	73	12	then	then	ADV
eblip-24954	73	13	looked	look	VERB
eblip-24954	73	14	for	for	ADP
eblip-24954	73	15	trends	trend	NOUN
eblip-24954	73	16	in	in	ADP
eblip-24954	73	17	the	the	DET
eblip-24954	73	18	data	data	NOUN
eblip-24954	73	19	points	point	NOUN
eblip-24954	73	20	represented	represent	VERB
eblip-24954	73	21	in	in	ADP
eblip-24954	73	22	table	table	NOUN
eblip-24954	73	23	1	1	NUM
eblip-24954	73	24	.	.	PUNCT
eblip-24954	74	1	contact	contact	NOUN
eblip-24954	74	2	types	type	NOUN
eblip-24954	74	3	did	do	AUX
eblip-24954	74	4	not	not	PART
eblip-24954	74	5	significantly	significantly	ADV
eblip-24954	74	6	change	change	VERB
eblip-24954	74	7	at	at	ADP
eblip-24954	74	8	the	the	DET
eblip-24954	74	9	reference	reference	NOUN
eblip-24954	74	10	desk	desk	NOUN
eblip-24954	74	11	between	between	ADP
eblip-24954	74	12	2012	2012	NUM
eblip-24954	74	13	and	and	CCONJ
eblip-24954	74	14	2014	2014	NUM
eblip-24954	74	15	.	.	PUNCT
eblip-24954	75	1	for	for	ADP
eblip-24954	75	2	example	example	NOUN
eblip-24954	75	3	,	,	PUNCT
eblip-24954	75	4	while	while	SCONJ
eblip-24954	75	5	the	the	DET
eblip-24954	75	6	number	number	NOUN
eblip-24954	75	7	of	of	ADP
eblip-24954	75	8	questions	question	NOUN
eblip-24954	75	9	answered	answer	VERB
eblip-24954	75	10	at	at	ADP
eblip-24954	75	11	the	the	DET
eblip-24954	75	12	desk	desk	NOUN
eblip-24954	75	13	declined	decline	VERB
eblip-24954	75	14	over	over	ADP
eblip-24954	75	15	those	those	DET
eblip-24954	75	16	years	year	NOUN
eblip-24954	75	17	,	,	PUNCT
eblip-24954	75	18	the	the	DET
eblip-24954	75	19	percentage	percentage	NOUN
eblip-24954	75	20	occurring	occur	VERB
eblip-24954	75	21	“	"	PUNCT
eblip-24954	75	22	in	in	ADP
eblip-24954	75	23	-	-	PUNCT
eblip-24954	75	24	person	person	NOUN
eblip-24954	75	25	”	"	PUNCT
eblip-24954	75	26	changed	change	VERB
eblip-24954	75	27	only	only	ADV
eblip-24954	75	28	1	1	NUM
eblip-24954	75	29	%	%	NOUN
eblip-24954	75	30	,	,	PUNCT
eblip-24954	75	31	from	from	ADP
eblip-24954	75	32	93	93	NUM
eblip-24954	75	33	%	%	NOUN
eblip-24954	75	34	in	in	ADP
eblip-24954	75	35	2012	2012	NUM
eblip-24954	75	36	and	and	CCONJ
eblip-24954	75	37	2013	2013	NUM
eblip-24954	75	38	to	to	ADP
eblip-24954	75	39	94	94	NUM
eblip-24954	75	40	%	%	NOUN
eblip-24954	75	41	in	in	ADP
eblip-24954	75	42	2014	2014	NUM
eblip-24954	75	43	.	.	PUNCT
eblip-24954	76	1	telephone	telephone	NOUN
eblip-24954	76	2	calls	call	NOUN
eblip-24954	76	3	hovered	hover	VERB
eblip-24954	76	4	between	between	ADP
eblip-24954	76	5	4	4	NUM
eblip-24954	76	6	%	%	NOUN
eblip-24954	76	7	and	and	CCONJ
eblip-24954	76	8	5	5	NUM
eblip-24954	76	9	%	%	NOUN
eblip-24954	76	10	.	.	PUNCT
eblip-24954	77	1	i	i	PRON
eblip-24954	77	2	m	m	VERB
eblip-24954	77	3	reference	reference	NOUN
eblip-24954	77	4	and	and	CCONJ
eblip-24954	77	5	email	email	NOUN
eblip-24954	77	6	reference	reference	NOUN
eblip-24954	77	7	at	at	ADP
eblip-24954	77	8	the	the	DET
eblip-24954	77	9	desk	desk	NOUN
eblip-24954	77	10	remained	remain	VERB
eblip-24954	77	11	stable	stable	ADJ
eblip-24954	77	12	around	around	ADP
eblip-24954	77	13	3	3	NUM
eblip-24954	77	14	%	%	NOUN
eblip-24954	77	15	and	and	CCONJ
eblip-24954	77	16	0	0	NUM
eblip-24954	77	17	%	%	NOUN
eblip-24954	77	18	,	,	PUNCT
eblip-24954	77	19	respectively	respectively	ADV
eblip-24954	77	20	.	.	PUNCT
eblip-24954	77	21	  	  	SPACE
eblip-24954	77	22	reference	reference	NOUN
eblip-24954	77	23	transactions	transaction	NOUN
eblip-24954	77	24	that	that	PRON
eblip-24954	77	25	took	take	VERB
eblip-24954	77	26	place	place	NOUN
eblip-24954	77	27	within	within	ADP
eblip-24954	77	28	librarian	librarian	ADJ
eblip-24954	77	29	offices	office	NOUN
eblip-24954	77	30	,	,	PUNCT
eblip-24954	77	31	however	however	ADV
eblip-24954	77	32	,	,	PUNCT
eblip-24954	77	33	changed	change	VERB
eblip-24954	77	34	much	much	ADV
eblip-24954	77	35	more	more	ADJ
eblip-24954	77	36	 	 	SPACE
eblip-24954	77	37	(	(	PUNCT
eblip-24954	77	38	see	see	VERB
eblip-24954	77	39	table	table	NOUN
eblip-24954	77	40	3	3	NUM
eblip-24954	77	41	)	)	PUNCT
eblip-24954	77	42	.	.	PUNCT
eblip-24954	78	1	the	the	DET
eblip-24954	78	2	percentage	percentage	NOUN
eblip-24954	78	3	of	of	ADP
eblip-24954	78	4	questions	question	NOUN
eblip-24954	78	5	answered	answer	VERB
eblip-24954	78	6	via	via	ADP
eblip-24954	78	7	email	email	NOUN
eblip-24954	78	8	and	and	CCONJ
eblip-24954	78	9	libanswers	libanswer	NOUN
eblip-24954	78	10	has	have	AUX
eblip-24954	78	11	risen	rise	VERB
eblip-24954	78	12	significantly	significantly	ADV
eblip-24954	78	13	,	,	PUNCT
eblip-24954	78	14	from	from	ADP
eblip-24954	78	15	a	a	DET
eblip-24954	78	16	combined	combine	VERB
eblip-24954	78	17	37	37	NUM
eblip-24954	78	18	%	%	NOUN
eblip-24954	78	19	in	in	ADP
eblip-24954	78	20	2012	2012	NUM
eblip-24954	78	21	to	to	ADP
eblip-24954	78	22	77	77	NUM
eblip-24954	78	23	%	%	NOUN
eblip-24954	78	24	in	in	ADP
eblip-24954	78	25	2014	2014	NUM
eblip-24954	78	26	.	.	PUNCT
eblip-24954	78	27	  	  	SPACE
eblip-24954	79	1	next	next	ADV
eblip-24954	79	2	,	,	PUNCT
eblip-24954	79	3	we	we	PRON
eblip-24954	79	4	looked	look	VERB
eblip-24954	79	5	for	for	ADP
eblip-24954	79	6	trends	trend	NOUN
eblip-24954	79	7	in	in	ADP
eblip-24954	79	8	the	the	DET
eblip-24954	79	9	read	read	NOUN
eblip-24954	79	10	levels	level	NOUN
eblip-24954	79	11	recorded	record	VERB
eblip-24954	79	12	by	by	ADP
eblip-24954	79	13	library	library	ADJ
eblip-24954	79	14	staff	staff	NOUN
eblip-24954	79	15	at	at	ADP
eblip-24954	79	16	the	the	DET
eblip-24954	79	17	terrell	terrell	PROPN
eblip-24954	79	18	reference	reference	NOUN
eblip-24954	79	19	desk	desk	NOUN
eblip-24954	79	20	and	and	CCONJ
eblip-24954	79	21	terrell	terrell	NOUN
eblip-24954	79	22	offices	office	NOUN
eblip-24954	79	23	over	over	ADP
eblip-24954	79	24	the	the	DET
eblip-24954	79	25	same	same	ADJ
eblip-24954	79	26	three	three	NUM
eblip-24954	79	27	year	year	NOUN
eblip-24954	79	28	time	time	NOUN
eblip-24954	79	29	period	period	NOUN
eblip-24954	79	30	.	.	PUNCT
eblip-24954	80	1	we	we	PRON
eblip-24954	80	2	noted	note	VERB
eblip-24954	80	3	that	that	SCONJ
eblip-24954	80	4	in	in	ADP
eblip-24954	80	5	2012	2012	NUM
eblip-24954	80	6	,	,	PUNCT
eblip-24954	80	7	it	it	PRON
eblip-24954	80	8	was	be	AUX
eblip-24954	80	9	more	more	ADV
eblip-24954	80	10	common	common	ADJ
eblip-24954	80	11	for	for	SCONJ
eblip-24954	80	12	staff	staff	NOUN
eblip-24954	80	13	to	to	PART
eblip-24954	80	14	forget	forget	VERB
eblip-24954	80	15	to	to	PART
eblip-24954	80	16	record	record	VERB
eblip-24954	80	17	the	the	DET
eblip-24954	80	18	read	read	NOUN
eblip-24954	80	19	level	level	NOUN
eblip-24954	80	20	,	,	PUNCT
eblip-24954	80	21	so	so	SCONJ
eblip-24954	80	22	data	datum	NOUN
eblip-24954	80	23	for	for	ADP
eblip-24954	80	24	many	many	ADJ
eblip-24954	80	25	transactions	transaction	NOUN
eblip-24954	80	26	were	be	AUX
eblip-24954	80	27	not	not	PART
eblip-24954	80	28	recorded	record	VERB
eblip-24954	80	29	.	.	PUNCT
eblip-24954	81	1	over	over	ADP
eblip-24954	81	2	time	time	NOUN
eblip-24954	81	3	,	,	PUNCT
eblip-24954	81	4	we	we	PRON
eblip-24954	81	5	became	become	VERB
eblip-24954	81	6	better	well	ADJ
eblip-24954	81	7	at	at	ADP
eblip-24954	81	8	understanding	understand	VERB
eblip-24954	81	9	the	the	DET
eblip-24954	81	10	use	use	NOUN
eblip-24954	81	11	of	of	ADP
eblip-24954	81	12	the	the	DET
eblip-24954	81	13	read	read	NOUN
eblip-24954	81	14	scale	scale	NOUN
eblip-24954	81	15	,	,	PUNCT
eblip-24954	81	16	and	and	CCONJ
eblip-24954	81	17	used	use	VERB
eblip-24954	81	18	it	it	PRON
eblip-24954	81	19	more	more	ADV
eblip-24954	81	20	frequently	frequently	ADV
eblip-24954	81	21	.	.	PUNCT
eblip-24954	82	1	for	for	ADP
eblip-24954	82	2	example	example	NOUN
eblip-24954	82	3	,	,	PUNCT
eblip-24954	82	4	in	in	ADP
eblip-24954	82	5	2012	2012	NUM
eblip-24954	82	6	a	a	DET
eblip-24954	82	7	monthly	monthly	ADJ
eblip-24954	82	8	average	average	NOUN
eblip-24954	82	9	of	of	ADP
eblip-24954	82	10	53	53	NUM
eblip-24954	82	11	transactions	transaction	NOUN
eblip-24954	82	12	,	,	PUNCT
eblip-24954	82	13	which	which	PRON
eblip-24954	82	14	accounts	account	VERB
eblip-24954	82	15	for	for	ADP
eblip-24954	82	16	33	33	NUM
eblip-24954	82	17	%	%	NOUN
eblip-24954	82	18	of	of	ADP
eblip-24954	82	19	the	the	DET
eblip-24954	82	20	total	total	ADJ
eblip-24954	82	21	transactions	transaction	NOUN
eblip-24954	82	22	that	that	PRON
eblip-24954	82	23	took	take	VERB
eblip-24954	82	24	place	place	NOUN
eblip-24954	82	25	in	in	ADP
eblip-24954	82	26	librarian	librarian	ADJ
eblip-24954	82	27	offices	office	NOUN
eblip-24954	82	28	,	,	PUNCT
eblip-24954	82	29	was	be	AUX
eblip-24954	82	30	not	not	PART
eblip-24954	82	31	assigned	assign	VERB
eblip-24954	82	32	a	a	DET
eblip-24954	82	33	read	read	ADJ
eblip-24954	82	34	number	number	NOUN
eblip-24954	82	35	.	.	PUNCT
eblip-24954	83	1	in	in	ADP
eblip-24954	83	2	2013	2013	NUM
eblip-24954	83	3	,	,	PUNCT
eblip-24954	83	4	the	the	DET
eblip-24954	83	5	number	number	NOUN
eblip-24954	83	6	of	of	ADP
eblip-24954	83	7	unassigned	unassigned	ADJ
eblip-24954	83	8	transactions	transaction	NOUN
eblip-24954	83	9	fell	fall	VERB
eblip-24954	83	10	to	to	ADP
eblip-24954	83	11	5	5	NUM
eblip-24954	83	12	%	%	NOUN
eblip-24954	83	13	.	.	PUNCT
eblip-24954	84	1	by	by	ADP
eblip-24954	84	2	2014	2014	NUM
eblip-24954	84	3	,	,	PUNCT
eblip-24954	84	4	the	the	DET
eblip-24954	84	5	percentage	percentage	NOUN
eblip-24954	84	6	of	of	ADP
eblip-24954	84	7	office	office	NOUN
eblip-24954	84	8	transactions	transaction	NOUN
eblip-24954	84	9	that	that	PRON
eblip-24954	84	10	did	do	AUX
eblip-24954	84	11	not	not	PART
eblip-24954	84	12	have	have	VERB
eblip-24954	84	13	a	a	DET
eblip-24954	84	14	read	read	NOUN
eblip-24954	84	15	scale	scale	NOUN
eblip-24954	84	16	number	number	NOUN
eblip-24954	84	17	assigned	assign	VERB
eblip-24954	84	18	was	be	AUX
eblip-24954	84	19	only	only	ADV
eblip-24954	84	20	3	3	NUM
eblip-24954	84	21	%	%	NOUN
eblip-24954	84	22	.	.	PUNCT
eblip-24954	85	1	the	the	DET
eblip-24954	85	2	averages	average	NOUN
eblip-24954	85	3	in	in	ADP
eblip-24954	85	4	table	table	NOUN
eblip-24954	85	5	4	4	NUM
eblip-24954	85	6	below	below	ADV
eblip-24954	85	7	include	include	VERB
eblip-24954	85	8	only	only	ADV
eblip-24954	85	9	those	those	DET
eblip-24954	85	10	transactions	transaction	NOUN
eblip-24954	85	11	that	that	PRON
eblip-24954	85	12	were	be	AUX
eblip-24954	85	13	recorded	record	VERB
eblip-24954	85	14	with	with	ADP
eblip-24954	85	15	a	a	DET
eblip-24954	85	16	read	read	ADJ
eblip-24954	85	17	scale	scale	NOUN
eblip-24954	85	18	number	number	NOUN
eblip-24954	85	19	.	.	PUNCT
eblip-24954	85	20	  	  	SPACE
eblip-24954	86	1	read	read	VERB
eblip-24954	86	2	value	value	NOUN
eblip-24954	86	3	1	1	NUM
eblip-24954	86	4	-	-	SYM
eblip-24954	86	5	3	3	NUM
eblip-24954	86	6	questions	question	NOUN
eblip-24954	86	7	(	(	PUNCT
eblip-24954	86	8	those	those	PRON
eblip-24954	86	9	which	which	PRON
eblip-24954	86	10	require	require	VERB
eblip-24954	86	11	less	less	ADJ
eblip-24954	86	12	effort	effort	NOUN
eblip-24954	86	13	to	to	PART
eblip-24954	86	14	answer	answer	VERB
eblip-24954	86	15	)	)	PUNCT
eblip-24954	86	16	comprise	comprise	VERB
eblip-24954	86	17	the	the	DET
eblip-24954	86	18	bulk	bulk	NOUN
eblip-24954	86	19	of	of	ADP
eblip-24954	86	20	questions	question	NOUN
eblip-24954	86	21	at	at	ADP
eblip-24954	86	22	the	the	DET
eblip-24954	86	23	reference	reference	NOUN
eblip-24954	86	24	desk	desk	NOUN
eblip-24954	86	25	,	,	PUNCT
eblip-24954	86	26	while	while	SCONJ
eblip-24954	86	27	those	those	PRON
eblip-24954	86	28	read	read	VERB
eblip-24954	86	29	values	value	NOUN
eblip-24954	86	30	4	4	NUM
eblip-24954	86	31	and	and	CCONJ
eblip-24954	86	32	5	5	NUM
eblip-24954	86	33	have	have	AUX
eblip-24954	86	34	decreased	decrease	VERB
eblip-24954	86	35	.	.	PUNCT
eblip-24954	87	1	this	this	PRON
eblip-24954	87	2	is	be	AUX
eblip-24954	87	3	an	an	DET
eblip-24954	87	4	inverse	inverse	NOUN
eblip-24954	87	5	of	of	ADP
eblip-24954	87	6	the	the	DET
eblip-24954	87	7	situation	situation	NOUN
eblip-24954	87	8	in	in	ADP
eblip-24954	87	9	the	the	DET
eblip-24954	87	10	librarian	librarian	ADJ
eblip-24954	87	11	offices	office	NOUN
eblip-24954	87	12	.	.	PUNCT
eblip-24954	88	1	read	read	VERB
eblip-24954	88	2	value	value	NOUN
eblip-24954	88	3	1	1	NUM
eblip-24954	88	4	in	in	ADP
eblip-24954	88	5	librarians	librarian	NOUN
eblip-24954	88	6	office	office	NOUN
eblip-24954	88	7	fell	fall	VERB
eblip-24954	88	8	dramatically	dramatically	ADV
eblip-24954	88	9	,	,	PUNCT
eblip-24954	88	10	whilst	whilst	SCONJ
eblip-24954	88	11	value	value	NOUN
eblip-24954	88	12	2	2	NUM
eblip-24954	88	13	remained	remain	VERB
eblip-24954	88	14	constant	constant	ADJ
eblip-24954	88	15	.	.	PUNCT
eblip-24954	89	1	read	read	VERB
eblip-24954	89	2	values	value	NOUN
eblip-24954	89	3	3	3	NUM
eblip-24954	89	4	,	,	PUNCT
eblip-24954	89	5	4	4	NUM
eblip-24954	89	6	and	and	CCONJ
eblip-24954	89	7	5	5	NUM
eblip-24954	89	8	increased	increase	VERB
eblip-24954	89	9	from	from	ADP
eblip-24954	89	10	49	49	NUM
eblip-24954	89	11	%	%	NOUN
eblip-24954	89	12	in	in	ADP
eblip-24954	89	13	2012	2012	NUM
eblip-24954	89	14	and	and	CCONJ
eblip-24954	89	15	58	58	NUM
eblip-24954	89	16	%	%	NOUN
eblip-24954	89	17	in	in	ADP
eblip-24954	89	18	2013	2013	NUM
eblip-24954	89	19	,	,	PUNCT
eblip-24954	89	20	to	to	ADP
eblip-24954	89	21	62	62	NUM
eblip-24954	89	22	%	%	NOUN
eblip-24954	89	23	in	in	ADP
eblip-24954	89	24	2014	2014	NUM
eblip-24954	89	25	.	.	PUNCT
eblip-24954	90	1	temporary	temporary	ADJ
eblip-24954	90	2	employees	employee	NOUN
eblip-24954	90	3	(	(	PUNCT
eblip-24954	90	4	tes	tes	NOUN
eblip-24954	90	5	)	)	PUNCT
eblip-24954	90	6	providing	provide	VERB
eblip-24954	90	7	reference	reference	NOUN
eblip-24954	90	8	service	service	NOUN
eblip-24954	90	9	give	give	VERB
eblip-24954	90	10	assistance	assistance	NOUN
eblip-24954	90	11	for	for	ADP
eblip-24954	90	12	questions	question	NOUN
eblip-24954	90	13	including	include	VERB
eblip-24954	90	14	some	some	PRON
eblip-24954	90	15	with	with	ADP
eblip-24954	90	16	read	read	NOUN
eblip-24954	90	17	value	value	NOUN
eblip-24954	90	18	3	3	NUM
eblip-24954	90	19	.	.	PUNCT
eblip-24954	90	20	read	read	NOUN
eblip-24954	90	21	value	value	NOUN
eblip-24954	90	22	3	3	NUM
eblip-24954	90	23	questions	question	NOUN
eblip-24954	90	24	which	which	PRON
eblip-24954	90	25	are	be	AUX
eblip-24954	90	26	out	out	ADP
eblip-24954	90	27	of	of	ADP
eblip-24954	90	28	the	the	DET
eblip-24954	90	29	tes	tes	NOUN
eblip-24954	90	30	’	'	PUNCT
eblip-24954	90	31	area	area	NOUN
eblip-24954	90	32	of	of	ADP
eblip-24954	90	33	study	study	NOUN
eblip-24954	90	34	,	,	PUNCT
eblip-24954	90	35	and	and	CCONJ
eblip-24954	90	36	all	all	PRON
eblip-24954	90	37	of	of	ADP
eblip-24954	90	38	those	those	PRON
eblip-24954	90	39	of	of	ADP
eblip-24954	90	40	read	read	NOUN
eblip-24954	90	41	value	value	NOUN
eblip-24954	90	42	4	4	NUM
eblip-24954	90	43	and	and	CCONJ
eblip-24954	90	44	up	up	NOUN
eblip-24954	90	45	are	be	AUX
eblip-24954	90	46	transferred	transfer	VERB
eblip-24954	90	47	or	or	CCONJ
eblip-24954	90	48	referred	refer	VERB
eblip-24954	90	49	to	to	ADP
eblip-24954	90	50	a	a	DET
eblip-24954	90	51	librarian	librarian	NOUN
eblip-24954	90	52	by	by	ADP
eblip-24954	90	53	the	the	DET
eblip-24954	90	54	temporary	temporary	ADJ
eblip-24954	90	55	employees	employee	NOUN
eblip-24954	90	56	.	.	PUNCT
eblip-24954	91	1	referral	referral	NOUN
eblip-24954	91	2	can	can	AUX
eblip-24954	91	3	happen	happen	VERB
eblip-24954	91	4	either	either	CCONJ
eblip-24954	91	5	by	by	ADP
eblip-24954	91	6	email	email	NOUN
eblip-24954	91	7	or	or	CCONJ
eblip-24954	91	8	by	by	ADP
eblip-24954	91	9	furnishing	furnish	VERB
eblip-24954	91	10	contact	contact	NOUN
eblip-24954	91	11	information	information	NOUN
eblip-24954	91	12	for	for	ADP
eblip-24954	91	13	the	the	DET
eblip-24954	91	14	appropriate	appropriate	ADJ
eblip-24954	91	15	subject	subject	NOUN
eblip-24954	91	16	specialist	specialist	NOUN
eblip-24954	91	17	.	.	PUNCT
eblip-24954	91	18	    	    	SPACE
eblip-24954	92	1	table	table	NOUN
eblip-24954	92	2	4	4	NUM
eblip-24954	92	3	  	  	SPACE
eblip-24954	92	4	monthly	monthly	ADJ
eblip-24954	92	5	averages	average	NOUN
eblip-24954	92	6	of	of	ADP
eblip-24954	92	7	reference	reference	NOUN
eblip-24954	92	8	desk	desk	NOUN
eblip-24954	92	9	questions	question	NOUN
eblip-24954	92	10	and	and	CCONJ
eblip-24954	92	11	office	office	NOUN
eblip-24954	92	12	questions	question	NOUN
eblip-24954	92	13	by	by	ADP
eblip-24954	92	14	read	read	NOUN
eblip-24954	92	15	values	value	NOUN
eblip-24954	92	16	,	,	PUNCT
eblip-24954	92	17	2012	2012	NUM
eblip-24954	92	18	-	-	SYM
eblip-24954	92	19	2014	2014	NUM
eblip-24954	92	20	reference	reference	NOUN
eblip-24954	92	21	desk	desk	NOUN
eblip-24954	92	22	questions	question	NOUN
eblip-24954	92	23	  	  	SPACE
eblip-24954	92	24	read	read	VERB
eblip-24954	92	25	values	value	NOUN
eblip-24954	92	26	monthly	monthly	ADJ
eblip-24954	92	27	read	read	NOUN
eblip-24954	92	28	value	value	NOUN
eblip-24954	92	29	averages	average	NOUN
eblip-24954	92	30	for	for	ADP
eblip-24954	92	31	2012	2012	NUM
eblip-24954	92	32	monthly	monthly	ADJ
eblip-24954	92	33	read	read	NOUN
eblip-24954	92	34	value	value	NOUN
eblip-24954	92	35	averages	average	NOUN
eblip-24954	92	36	for	for	ADP
eblip-24954	92	37	2013	2013	NUM
eblip-24954	92	38	monthly	monthly	ADJ
eblip-24954	92	39	read	read	NOUN
eblip-24954	92	40	value	value	NOUN
eblip-24954	92	41	averages	average	NOUN
eblip-24954	92	42	for	for	ADP
eblip-24954	92	43	2014	2014	NUM
eblip-24954	92	44	1	1	NUM
eblip-24954	92	45	187	187	NUM
eblip-24954	92	46	(	(	PUNCT
eblip-24954	92	47	37	37	NUM
eblip-24954	92	48	%	%	NOUN
eblip-24954	92	49	)	)	PUNCT
eblip-24954	92	50	287	287	NUM
eblip-24954	92	51	(	(	PUNCT
eblip-24954	92	52	40	40	NUM
eblip-24954	92	53	%	%	NOUN
eblip-24954	92	54	)	)	PUNCT
eblip-24954	92	55	248	248	NUM
eblip-24954	92	56	(	(	PUNCT
eblip-24954	92	57	44	44	NUM
eblip-24954	92	58	%	%	NOUN
eblip-24954	92	59	)	)	PUNCT
eblip-24954	92	60	2	2	NUM
eblip-24954	92	61	161	161	NUM
eblip-24954	92	62	(	(	PUNCT
eblip-24954	92	63	32	32	NUM
eblip-24954	92	64	%	%	NOUN
eblip-24954	92	65	)	)	PUNCT
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eblip-24954	92	75	)	)	PUNCT
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eblip-24954	92	78	(	(	PUNCT
eblip-24954	92	79	25	25	NUM
eblip-24954	92	80	%	%	NOUN
eblip-24954	92	81	)	)	PUNCT
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eblip-24954	92	83	(	(	PUNCT
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eblip-24954	92	85	%	%	NOUN
eblip-24954	92	86	)	)	PUNCT
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eblip-24954	92	88	(	(	PUNCT
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eblip-24954	92	91	)	)	PUNCT
eblip-24954	92	92	4	4	NUM
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eblip-24954	92	94	(	(	PUNCT
eblip-24954	92	95	6	6	NUM
eblip-24954	92	96	%	%	NOUN
eblip-24954	92	97	)	)	PUNCT
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eblip-24954	92	99	(	(	PUNCT
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eblip-24954	92	101	%	%	NOUN
eblip-24954	92	102	)	)	PUNCT
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eblip-24954	92	104	(	(	PUNCT
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eblip-24954	92	106	%	%	NOUN
eblip-24954	92	107	)	)	PUNCT
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eblip-24954	92	110	(	(	PUNCT
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eblip-24954	92	112	%	%	NOUN
eblip-24954	92	113	)	)	PUNCT
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eblip-24954	92	115	(	(	PUNCT
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eblip-24954	92	117	%	%	NOUN
eblip-24954	92	118	)	)	PUNCT
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eblip-24954	92	120	(	(	PUNCT
eblip-24954	92	121	0	0	NUM
eblip-24954	92	122	%	%	NOUN
eblip-24954	92	123	)	)	PUNCT
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eblip-24954	92	126	0	0	NUM
eblip-24954	92	127	0	0	NUM
eblip-24954	92	128	office	office	NOUN
eblip-24954	92	129	questions	question	NOUN
eblip-24954	92	130	1	1	NUM
eblip-24954	92	131	33	33	NUM
eblip-24954	92	132	(	(	PUNCT
eblip-24954	92	133	30	30	NUM
eblip-24954	92	134	%	%	NOUN
eblip-24954	92	135	)	)	PUNCT
eblip-24954	92	136	4	4	NUM
eblip-24954	92	137	(	(	PUNCT
eblip-24954	92	138	5	5	NUM
eblip-24954	92	139	%	%	NOUN
eblip-24954	92	140	)	)	PUNCT
eblip-24954	92	141	5	5	NUM
eblip-24954	92	142	(	(	PUNCT
eblip-24954	92	143	5	5	NUM
eblip-24954	92	144	%	%	NOUN
eblip-24954	92	145	)	)	PUNCT
eblip-24954	92	146	2	2	NUM
eblip-24954	92	147	27	27	NUM
eblip-24954	92	148	(	(	PUNCT
eblip-24954	92	149	25	25	NUM
eblip-24954	92	150	%	%	NOUN
eblip-24954	92	151	)	)	PUNCT
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eblip-24954	92	153	(	(	PUNCT
eblip-24954	92	154	26	26	NUM
eblip-24954	92	155	%	%	NOUN
eblip-24954	92	156	)	)	PUNCT
eblip-24954	92	157	25	25	NUM
eblip-24954	92	158	(	(	PUNCT
eblip-24954	92	159	27	27	NUM
eblip-24954	92	160	%	%	NOUN
eblip-24954	92	161	)	)	PUNCT
eblip-24954	92	162	3	3	NUM
eblip-24954	92	163	38	38	NUM
eblip-24954	92	164	(	(	PUNCT
eblip-24954	92	165	35	35	NUM
eblip-24954	92	166	%	%	NOUN
eblip-24954	92	167	)	)	PUNCT
eblip-24954	92	168	43	43	NUM
eblip-24954	92	169	(	(	PUNCT
eblip-24954	92	170	51	51	NUM
eblip-24954	92	171	%	%	NOUN
eblip-24954	92	172	)	)	PUNCT
eblip-24954	92	173	47	47	NUM
eblip-24954	92	174	(	(	PUNCT
eblip-24954	92	175	51	51	NUM
eblip-24954	92	176	%	%	NOUN
eblip-24954	92	177	)	)	PUNCT
eblip-24954	92	178	4	4	NUM
eblip-24954	92	179	9	9	NUM
eblip-24954	92	180	(	(	PUNCT
eblip-24954	92	181	8	8	NUM
eblip-24954	92	182	%	%	NOUN
eblip-24954	92	183	)	)	PUNCT
eblip-24954	92	184	12	12	NUM
eblip-24954	92	185	(	(	PUNCT
eblip-24954	92	186	14	14	NUM
eblip-24954	92	187	%	%	NOUN
eblip-24954	92	188	)	)	PUNCT
eblip-24954	92	189	12	12	NUM
eblip-24954	92	190	(	(	PUNCT
eblip-24954	92	191	13	13	NUM
eblip-24954	92	192	%	%	NOUN
eblip-24954	92	193	)	)	PUNCT
eblip-24954	92	194	5	5	NUM
eblip-24954	92	195	2	2	NUM
eblip-24954	92	196	(	(	PUNCT
eblip-24954	92	197	2	2	NUM
eblip-24954	92	198	%	%	NOUN
eblip-24954	92	199	)	)	PUNCT
eblip-24954	92	200	3	3	NUM
eblip-24954	92	201	(	(	PUNCT
eblip-24954	92	202	4	4	NUM
eblip-24954	92	203	%	%	NOUN
eblip-24954	92	204	)	)	PUNCT
eblip-24954	92	205	3	3	NUM
eblip-24954	92	206	(	(	PUNCT
eblip-24954	92	207	3	3	NUM
eblip-24954	92	208	%	%	NOUN
eblip-24954	92	209	)	)	PUNCT
eblip-24954	92	210	6	6	NUM
eblip-24954	92	211	0	0	NUM
eblip-24954	92	212	0	0	NUM
eblip-24954	92	213	0	0	NUM
eblip-24954	92	214	    	    	SPACE
eblip-24954	92	215	table	table	NOUN
eblip-24954	92	216	5	5	NUM
eblip-24954	92	217	monthly	monthly	ADJ
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eblip-24954	92	220	question	question	NOUN
eblip-24954	92	221	types	type	NOUN
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eblip-24954	92	223	the	the	DET
eblip-24954	92	224	terrell	terrell	PROPN
eblip-24954	92	225	reference	reference	NOUN
eblip-24954	92	226	desk	desk	NOUN
eblip-24954	92	227	and	and	CCONJ
eblip-24954	92	228	librarian	librarian	ADJ
eblip-24954	92	229	offices	office	NOUN
eblip-24954	92	230	january	january	PROPN
eblip-24954	92	231	2012	2012	NUM
eblip-24954	92	232	-	-	SYM
eblip-24954	92	233	december	december	PROPN
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eblip-24954	92	235	reference	reference	NOUN
eblip-24954	92	236	desk	desk	VERB
eblip-24954	92	237	monthly	monthly	ADJ
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eblip-24954	92	239	for	for	ADP
eblip-24954	92	240	2012	2012	NUM
eblip-24954	92	241	monthly	monthly	ADJ
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eblip-24954	92	243	for	for	ADP
eblip-24954	92	244	2013	2013	NUM
eblip-24954	92	245	monthly	monthly	ADJ
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eblip-24954	92	247	for	for	ADP
eblip-24954	92	248	2014	2014	NUM
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eblip-24954	92	250	12	12	NUM
eblip-24954	92	251	(	(	PUNCT
eblip-24954	92	252	1	1	NUM
eblip-24954	92	253	%	%	NOUN
eblip-24954	92	254	)	)	PUNCT
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eblip-24954	92	256	(	(	PUNCT
eblip-24954	92	257	4	4	NUM
eblip-24954	92	258	%	%	NOUN
eblip-24954	92	259	)	)	PUNCT
eblip-24954	92	260	13	13	NUM
eblip-24954	92	261	(	(	PUNCT
eblip-24954	92	262	2	2	NUM
eblip-24954	92	263	%	%	NOUN
eblip-24954	92	264	)	)	PUNCT
eblip-24954	92	265	technology	technology	NOUN
eblip-24954	92	266	125	125	NUM
eblip-24954	92	267	(	(	PUNCT
eblip-24954	92	268	14	14	NUM
eblip-24954	92	269	%	%	NOUN
eblip-24954	92	270	)	)	PUNCT
eblip-24954	92	271	150	150	NUM
eblip-24954	92	272	(	(	PUNCT
eblip-24954	92	273	20	20	NUM
eblip-24954	92	274	%	%	NOUN
eblip-24954	92	275	)	)	PUNCT
eblip-24954	92	276	113	113	NUM
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eblip-24954	92	278	19	19	NUM
eblip-24954	92	279	%	%	NOUN
eblip-24954	92	280	)	)	PUNCT
eblip-24954	92	281	directional	directional	ADJ
eblip-24954	92	282	301	301	NUM
eblip-24954	92	283	(	(	PUNCT
eblip-24954	92	284	34	34	NUM
eblip-24954	92	285	%	%	NOUN
eblip-24954	92	286	)	)	PUNCT
eblip-24954	92	287	258	258	NUM
eblip-24954	92	288	(	(	PUNCT
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eblip-24954	92	290	%	%	NOUN
eblip-24954	92	291	)	)	PUNCT
eblip-24954	92	292	186	186	NUM
eblip-24954	92	293	(	(	PUNCT
eblip-24954	92	294	32	32	NUM
eblip-24954	92	295	%	%	NOUN
eblip-24954	92	296	)	)	PUNCT
eblip-24954	92	297	reference	reference	NOUN
eblip-24954	92	298	459	459	NUM
eblip-24954	92	299	(	(	PUNCT
eblip-24954	92	300	51	51	NUM
eblip-24954	92	301	%	%	NOUN
eblip-24954	92	302	)	)	PUNCT
eblip-24954	92	303	313	313	NUM
eblip-24954	92	304	(	(	PUNCT
eblip-24954	92	305	42	42	NUM
eblip-24954	92	306	%	%	NOUN
eblip-24954	92	307	)	)	PUNCT
eblip-24954	92	308	272	272	NUM
eblip-24954	92	309	(	(	PUNCT
eblip-24954	92	310	47	47	NUM
eblip-24954	92	311	%	%	NOUN
eblip-24954	92	312	)	)	PUNCT
eblip-24954	92	313	offices	office	NOUN
eblip-24954	92	314	policy	policy	NOUN
eblip-24954	92	315	4	4	NUM
eblip-24954	92	316	(	(	PUNCT
eblip-24954	92	317	2	2	NUM
eblip-24954	92	318	%	%	NOUN
eblip-24954	92	319	)	)	PUNCT
eblip-24954	92	320	11	11	NUM
eblip-24954	92	321	(	(	PUNCT
eblip-24954	92	322	12	12	NUM
eblip-24954	92	323	%	%	NOUN
eblip-24954	92	324	)	)	PUNCT
eblip-24954	92	325	15	15	NUM
eblip-24954	92	326	(	(	PUNCT
eblip-24954	92	327	16	16	NUM
eblip-24954	92	328	%	%	NOUN
eblip-24954	92	329	)	)	PUNCT
eblip-24954	92	330	technology	technology	NOUN
eblip-24954	92	331	28	28	NUM
eblip-24954	92	332	(	(	PUNCT
eblip-24954	92	333	17	17	NUM
eblip-24954	92	334	%	%	NOUN
eblip-24954	92	335	)	)	PUNCT
eblip-24954	92	336	22	22	NUM
eblip-24954	92	337	(	(	PUNCT
eblip-24954	92	338	24	24	NUM
eblip-24954	92	339	%	%	NOUN
eblip-24954	92	340	)	)	PUNCT
eblip-24954	92	341	32	32	NUM
eblip-24954	92	342	(	(	PUNCT
eblip-24954	92	343	34	34	NUM
eblip-24954	92	344	%	%	NOUN
eblip-24954	92	345	)	)	PUNCT
eblip-24954	92	346	directional	directional	ADJ
eblip-24954	92	347	49	49	NUM
eblip-24954	92	348	(	(	PUNCT
eblip-24954	92	349	30	30	NUM
eblip-24954	92	350	%	%	NOUN
eblip-24954	92	351	)	)	PUNCT
eblip-24954	92	352	9	9	NUM
eblip-24954	92	353	(	(	PUNCT
eblip-24954	92	354	10	10	NUM
eblip-24954	92	355	%	%	NOUN
eblip-24954	92	356	)	)	PUNCT
eblip-24954	92	357	7	7	NUM
eblip-24954	92	358	(	(	PUNCT
eblip-24954	92	359	8	8	NUM
eblip-24954	92	360	%	%	NOUN
eblip-24954	92	361	)	)	PUNCT
eblip-24954	92	362	reference	reference	NOUN
eblip-24954	92	363	83	83	NUM
eblip-24954	92	364	(	(	PUNCT
eblip-24954	92	365	51	51	NUM
eblip-24954	92	366	%	%	NOUN
eblip-24954	92	367	)	)	PUNCT
eblip-24954	92	368	48	48	NUM
eblip-24954	92	369	(	(	PUNCT
eblip-24954	92	370	53	53	NUM
eblip-24954	92	371	%	%	NOUN
eblip-24954	92	372	)	)	PUNCT
eblip-24954	92	373	39	39	NUM
eblip-24954	92	374	(	(	PUNCT
eblip-24954	92	375	42	42	NUM
eblip-24954	92	376	%	%	NOUN
eblip-24954	92	377	)	)	PUNCT
eblip-24954	92	378	    	    	SPACE
eblip-24954	92	379	the	the	DET
eblip-24954	92	380	next	next	ADJ
eblip-24954	92	381	set	set	NOUN
eblip-24954	92	382	of	of	ADP
eblip-24954	92	383	tables	table	NOUN
eblip-24954	92	384	displays	display	VERB
eblip-24954	92	385	trends	trend	NOUN
eblip-24954	92	386	in	in	ADP
eblip-24954	92	387	the	the	DET
eblip-24954	92	388	types	type	NOUN
eblip-24954	92	389	of	of	ADP
eblip-24954	92	390	questions	question	NOUN
eblip-24954	92	391	asked	ask	VERB
eblip-24954	92	392	.	.	PUNCT
eblip-24954	93	1	table	table	NOUN
eblip-24954	93	2	5	5	NUM
eblip-24954	93	3	shows	show	VERB
eblip-24954	93	4	a	a	DET
eblip-24954	93	5	slight	slight	ADJ
eblip-24954	93	6	dip	dip	NOUN
eblip-24954	93	7	in	in	ADP
eblip-24954	93	8	reference	reference	NOUN
eblip-24954	93	9	questions	question	NOUN
eblip-24954	93	10	–	–	PUNCT
eblip-24954	93	11	those	those	DET
eblip-24954	93	12	queries	query	NOUN
eblip-24954	93	13	related	relate	VERB
eblip-24954	93	14	to	to	ADP
eblip-24954	93	15	searching	search	VERB
eblip-24954	93	16	for	for	ADP
eblip-24954	93	17	and	and	CCONJ
eblip-24954	93	18	finding	find	VERB
eblip-24954	93	19	information	information	NOUN
eblip-24954	93	20	.	.	PUNCT
eblip-24954	94	1	technology	technology	NOUN
eblip-24954	94	2	questions	question	NOUN
eblip-24954	94	3	at	at	ADP
eblip-24954	94	4	the	the	DET
eblip-24954	94	5	desk	desk	NOUN
eblip-24954	94	6	,	,	PUNCT
eblip-24954	94	7	on	on	ADP
eblip-24954	94	8	the	the	DET
eblip-24954	94	9	other	other	ADJ
eblip-24954	94	10	hand	hand	NOUN
eblip-24954	94	11	,	,	PUNCT
eblip-24954	94	12	have	have	AUX
eblip-24954	94	13	increased	increase	VERB
eblip-24954	94	14	by	by	ADP
eblip-24954	94	15	5	5	NUM
eblip-24954	94	16	%	%	NOUN
eblip-24954	94	17	.	.	PUNCT
eblip-24954	95	1	the	the	DET
eblip-24954	95	2	greater	great	ADJ
eblip-24954	95	3	percentage	percentage	NOUN
eblip-24954	95	4	of	of	ADP
eblip-24954	95	5	policy	policy	NOUN
eblip-24954	95	6	questions	question	NOUN
eblip-24954	95	7	in	in	ADP
eblip-24954	95	8	2013	2013	NUM
eblip-24954	95	9	was	be	AUX
eblip-24954	95	10	partly	partly	ADV
eblip-24954	95	11	due	due	ADJ
eblip-24954	95	12	to	to	ADP
eblip-24954	95	13	some	some	DET
eblip-24954	95	14	confusion	confusion	NOUN
eblip-24954	95	15	as	as	ADP
eblip-24954	95	16	to	to	ADP
eblip-24954	95	17	what	what	PRON
eblip-24954	95	18	constituted	constitute	VERB
eblip-24954	95	19	that	that	DET
eblip-24954	95	20	type	type	NOUN
eblip-24954	95	21	of	of	ADP
eblip-24954	95	22	question	question	NOUN
eblip-24954	95	23	.	.	PUNCT
eblip-24954	96	1	after	after	ADP
eblip-24954	96	2	some	some	DET
eblip-24954	96	3	training	training	NOUN
eblip-24954	96	4	and	and	CCONJ
eblip-24954	96	5	discussion	discussion	NOUN
eblip-24954	96	6	,	,	PUNCT
eblip-24954	96	7	the	the	DET
eblip-24954	96	8	group	group	NOUN
eblip-24954	96	9	of	of	ADP
eblip-24954	96	10	librarians	librarian	NOUN
eblip-24954	96	11	and	and	CCONJ
eblip-24954	96	12	staff	staff	NOUN
eblip-24954	96	13	reached	reach	VERB
eblip-24954	96	14	a	a	DET
eblip-24954	96	15	broader	broad	ADJ
eblip-24954	96	16	consensus	consensus	NOUN
eblip-24954	96	17	on	on	ADP
eblip-24954	96	18	what	what	PRON
eblip-24954	96	19	constitutes	constitute	VERB
eblip-24954	96	20	policy	policy	NOUN
eblip-24954	96	21	questions	question	NOUN
eblip-24954	96	22	,	,	PUNCT
eblip-24954	96	23	which	which	PRON
eblip-24954	96	24	changed	change	VERB
eblip-24954	96	25	how	how	SCONJ
eblip-24954	96	26	those	those	PRON
eblip-24954	96	27	were	be	AUX
eblip-24954	96	28	recorded	record	VERB
eblip-24954	96	29	.	.	PUNCT
eblip-24954	97	1	generally	generally	ADV
eblip-24954	97	2	,	,	PUNCT
eblip-24954	97	3	table	table	NOUN
eblip-24954	97	4	5	5	NUM
eblip-24954	97	5	shows	show	VERB
eblip-24954	97	6	that	that	SCONJ
eblip-24954	97	7	the	the	DET
eblip-24954	97	8	percentages	percentage	NOUN
eblip-24954	97	9	of	of	ADP
eblip-24954	97	10	each	each	PRON
eblip-24954	97	11	of	of	ADP
eblip-24954	97	12	the	the	DET
eblip-24954	97	13	question	question	NOUN
eblip-24954	97	14	types	type	NOUN
eblip-24954	97	15	have	have	AUX
eblip-24954	97	16	remained	remain	VERB
eblip-24954	97	17	consistent	consistent	ADJ
eblip-24954	97	18	at	at	ADP
eblip-24954	97	19	the	the	DET
eblip-24954	97	20	terrell	terrell	PROPN
eblip-24954	97	21	reference	reference	NOUN
eblip-24954	97	22	desk	desk	NOUN
eblip-24954	97	23	.	.	PUNCT
eblip-24954	97	24	  	  	SPACE
eblip-24954	97	25	table	table	NOUN
eblip-24954	97	26	5	5	NUM
eblip-24954	97	27	demonstrates	demonstrate	VERB
eblip-24954	97	28	real	real	ADJ
eblip-24954	97	29	changes	change	NOUN
eblip-24954	97	30	occurring	occur	VERB
eblip-24954	97	31	in	in	ADP
eblip-24954	97	32	the	the	DET
eblip-24954	97	33	type	type	NOUN
eblip-24954	97	34	of	of	ADP
eblip-24954	97	35	questions	question	NOUN
eblip-24954	97	36	librarians	librarian	NOUN
eblip-24954	97	37	are	be	AUX
eblip-24954	97	38	seeing	see	VERB
eblip-24954	97	39	in	in	ADP
eblip-24954	97	40	their	their	PRON
eblip-24954	97	41	offices	office	NOUN
eblip-24954	97	42	:	:	PUNCT
eblip-24954	97	43	increasingly	increasingly	ADV
eblip-24954	97	44	,	,	PUNCT
eblip-24954	97	45	a	a	DET
eblip-24954	97	46	higher	high	ADJ
eblip-24954	97	47	percentage	percentage	NOUN
eblip-24954	97	48	concerns	concern	NOUN
eblip-24954	97	49	policy	policy	NOUN
eblip-24954	97	50	and	and	CCONJ
eblip-24954	97	51	technology	technology	NOUN
eblip-24954	97	52	.	.	PUNCT
eblip-24954	98	1	the	the	DET
eblip-24954	98	2	percentage	percentage	NOUN
eblip-24954	98	3	of	of	ADP
eblip-24954	98	4	reference	reference	NOUN
eblip-24954	98	5	and	and	CCONJ
eblip-24954	98	6	directional	directional	ADJ
eblip-24954	98	7	questions	question	NOUN
eblip-24954	98	8	has	have	AUX
eblip-24954	98	9	dipped	dip	VERB
eblip-24954	98	10	.	.	PUNCT
eblip-24954	98	11	  	  	SPACE
eblip-24954	99	1	we	we	PRON
eblip-24954	99	2	examined	examine	VERB
eblip-24954	99	3	how	how	SCONJ
eblip-24954	99	4	reference	reference	NOUN
eblip-24954	99	5	hours	hour	NOUN
eblip-24954	99	6	(	(	PUNCT
eblip-24954	99	7	the	the	DET
eblip-24954	99	8	number	number	NOUN
eblip-24954	99	9	of	of	ADP
eblip-24954	99	10	hours	hour	NOUN
eblip-24954	99	11	that	that	PRON
eblip-24954	99	12	the	the	DET
eblip-24954	99	13	terrell	terrell	PROPN
eblip-24954	99	14	reference	reference	NOUN
eblip-24954	99	15	desk	desk	NOUN
eblip-24954	99	16	offered	offer	VERB
eblip-24954	99	17	services	service	NOUN
eblip-24954	99	18	)	)	PUNCT
eblip-24954	99	19	and	and	CCONJ
eblip-24954	99	20	the	the	DET
eblip-24954	99	21	staffing	staffing	NOUN
eblip-24954	99	22	level	level	NOUN
eblip-24954	99	23	(	(	PUNCT
eblip-24954	99	24	number	number	NOUN
eblip-24954	99	25	of	of	ADP
eblip-24954	99	26	librarians	librarian	NOUN
eblip-24954	99	27	and	and	CCONJ
eblip-24954	99	28	staff	staff	NOUN
eblip-24954	99	29	hours	hour	NOUN
eblip-24954	99	30	spent	spend	VERB
eblip-24954	99	31	at	at	ADP
eblip-24954	99	32	the	the	DET
eblip-24954	99	33	reference	reference	NOUN
eblip-24954	99	34	desk	desk	NOUN
eblip-24954	99	35	)	)	PUNCT
eblip-24954	99	36	changed	change	VERB
eblip-24954	99	37	over	over	ADP
eblip-24954	99	38	the	the	DET
eblip-24954	99	39	three	three	NUM
eblip-24954	99	40	years	year	NOUN
eblip-24954	99	41	,	,	PUNCT
eblip-24954	99	42	comparing	compare	VERB
eblip-24954	99	43	numbers	number	NOUN
eblip-24954	99	44	by	by	ADP
eblip-24954	99	45	like	like	INTJ
eblip-24954	99	46	semester	semester	NOUN
eblip-24954	99	47	,	,	PUNCT
eblip-24954	99	48	to	to	PART
eblip-24954	99	49	track	track	VERB
eblip-24954	99	50	the	the	DET
eblip-24954	99	51	trends	trend	NOUN
eblip-24954	99	52	.	.	PUNCT
eblip-24954	100	1	table	table	NOUN
eblip-24954	100	2	6	6	NUM
eblip-24954	100	3	shows	show	VERB
eblip-24954	100	4	that	that	SCONJ
eblip-24954	100	5	the	the	DET
eblip-24954	100	6	hours	hour	NOUN
eblip-24954	100	7	of	of	ADP
eblip-24954	100	8	service	service	NOUN
eblip-24954	100	9	have	have	AUX
eblip-24954	100	10	dropped	drop	VERB
eblip-24954	100	11	9	9	NUM
eblip-24954	100	12	%	%	NOUN
eblip-24954	100	13	during	during	ADP
eblip-24954	100	14	spring	spring	NOUN
eblip-24954	100	15	and	and	CCONJ
eblip-24954	100	16	fall	fall	NOUN
eblip-24954	100	17	semesters	semester	NOUN
eblip-24954	100	18	.	.	PUNCT
eblip-24954	100	19	  	  	SPACE
eblip-24954	100	20	table	table	NOUN
eblip-24954	100	21	7	7	NUM
eblip-24954	100	22	shows	show	VERB
eblip-24954	100	23	that	that	SCONJ
eblip-24954	100	24	between	between	ADP
eblip-24954	100	25	2012	2012	NUM
eblip-24954	100	26	and	and	CCONJ
eblip-24954	100	27	2014	2014	NUM
eblip-24954	100	28	,	,	PUNCT
eblip-24954	100	29	the	the	DET
eblip-24954	100	30	average	average	ADJ
eblip-24954	100	31	number	number	NOUN
eblip-24954	100	32	of	of	ADP
eblip-24954	100	33	hours	hour	NOUN
eblip-24954	100	34	the	the	DET
eblip-24954	100	35	desk	desk	NOUN
eblip-24954	100	36	was	be	AUX
eblip-24954	100	37	staffed	staff	VERB
eblip-24954	100	38	during	during	ADP
eblip-24954	100	39	the	the	DET
eblip-24954	100	40	spring	spring	NOUN
eblip-24954	100	41	semester	semester	NOUN
eblip-24954	100	42	dropped	drop	VERB
eblip-24954	100	43	almost	almost	ADV
eblip-24954	100	44	12	12	NUM
eblip-24954	100	45	%	%	NOUN
eblip-24954	100	46	(	(	PUNCT
eblip-24954	100	47	from	from	ADP
eblip-24954	100	48	223	223	NUM
eblip-24954	100	49	to	to	ADP
eblip-24954	100	50	198	198	NUM
eblip-24954	100	51	)	)	PUNCT
eblip-24954	100	52	.	.	PUNCT
eblip-24954	101	1	average	average	ADJ
eblip-24954	101	2	hours	hour	NOUN
eblip-24954	101	3	for	for	ADP
eblip-24954	101	4	staffing	staffing	NOUN
eblip-24954	101	5	during	during	ADP
eblip-24954	101	6	the	the	DET
eblip-24954	101	7	fall	fall	NOUN
eblip-24954	101	8	dropped	drop	VERB
eblip-24954	101	9	13	13	NUM
eblip-24954	101	10	%	%	NOUN
eblip-24954	101	11	(	(	PUNCT
eblip-24954	101	12	239	239	NUM
eblip-24954	101	13	to	to	ADP
eblip-24954	101	14	210	210	NUM
eblip-24954	101	15	  	  	SPACE
eblip-24954	101	16	next	next	ADV
eblip-24954	101	17	,	,	PUNCT
eblip-24954	101	18	we	we	PRON
eblip-24954	101	19	looked	look	VERB
eblip-24954	101	20	at	at	ADP
eblip-24954	101	21	the	the	DET
eblip-24954	101	22	changes	change	NOUN
eblip-24954	101	23	in	in	ADP
eblip-24954	101	24	reference	reference	NOUN
eblip-24954	101	25	desk	desk	NOUN
eblip-24954	101	26	staffing	staffing	NOUN
eblip-24954	101	27	in	in	ADP
eblip-24954	101	28	terms	term	NOUN
eblip-24954	101	29	of	of	ADP
eblip-24954	101	30	library	library	ADJ
eblip-24954	101	31	staff	staff	NOUN
eblip-24954	101	32	vs.	vs.	ADP
eblip-24954	101	33	graduate	graduate	NOUN
eblip-24954	101	34	student	student	NOUN
eblip-24954	101	35	worker	worker	NOUN
eblip-24954	101	36	or	or	CCONJ
eblip-24954	101	37	temporary	temporary	ADJ
eblip-24954	101	38	employees	employee	NOUN
eblip-24954	101	39	(	(	PUNCT
eblip-24954	101	40	tes	tes	NOUN
eblip-24954	101	41	)	)	PUNCT
eblip-24954	101	42	assigned	assign	VERB
eblip-24954	101	43	to	to	ADP
eblip-24954	101	44	the	the	DET
eblip-24954	101	45	desk	desk	NOUN
eblip-24954	101	46	.	.	PUNCT
eblip-24954	102	1	the	the	DET
eblip-24954	102	2	tes	tes	NOUN
eblip-24954	102	3	consisted	consist	VERB
eblip-24954	102	4	of	of	ADP
eblip-24954	102	5	primarily	primarily	ADV
eblip-24954	102	6	graduate	graduate	ADJ
eblip-24954	102	7	students	student	NOUN
eblip-24954	102	8	,	,	PUNCT
eblip-24954	102	9	as	as	ADV
eblip-24954	102	10	well	well	ADV
eblip-24954	102	11	as	as	ADP
eblip-24954	102	12	a	a	DET
eblip-24954	102	13	few	few	ADJ
eblip-24954	102	14	select	select	ADJ
eblip-24954	102	15	undergraduates	undergraduate	NOUN
eblip-24954	102	16	.	.	PUNCT
eblip-24954	103	1	table	table	NOUN
eblip-24954	103	2	8	8	NUM
eblip-24954	103	3	shows	show	VERB
eblip-24954	103	4	that	that	SCONJ
eblip-24954	103	5	the	the	DET
eblip-24954	103	6	role	role	NOUN
eblip-24954	103	7	of	of	ADP
eblip-24954	103	8	tes	tes	NOUN
eblip-24954	103	9	at	at	ADP
eblip-24954	103	10	the	the	DET
eblip-24954	103	11	desk	desk	NOUN
eblip-24954	103	12	has	have	AUX
eblip-24954	103	13	increased	increase	VERB
eblip-24954	103	14	and	and	CCONJ
eblip-24954	103	15	librarian	librarian	ADJ
eblip-24954	103	16	time	time	NOUN
eblip-24954	103	17	has	have	AUX
eblip-24954	103	18	decreased	decrease	VERB
eblip-24954	103	19	.	.	PUNCT
eblip-24954	104	1	tes	tes	PROPN
eblip-24954	104	2	now	now	ADV
eblip-24954	104	3	staff	staff	VERB
eblip-24954	104	4	the	the	DET
eblip-24954	104	5	desk	desk	NOUN
eblip-24954	104	6	at	at	ADP
eblip-24954	104	7	almost	almost	ADV
eblip-24954	104	8	the	the	DET
eblip-24954	104	9	same	same	ADJ
eblip-24954	104	10	level	level	NOUN
eblip-24954	104	11	as	as	ADP
eblip-24954	104	12	librarians	librarian	NOUN
eblip-24954	104	13	.	.	PUNCT
eblip-24954	105	1	there	there	PRON
eblip-24954	105	2	are	be	VERB
eblip-24954	105	3	rarely	rarely	ADV
eblip-24954	105	4	two	two	NUM
eblip-24954	105	5	librarians	librarian	NOUN
eblip-24954	105	6	on	on	ADP
eblip-24954	105	7	the	the	DET
eblip-24954	105	8	desk	desk	NOUN
eblip-24954	105	9	simultaneously	simultaneously	ADV
eblip-24954	105	10	.	.	PUNCT
eblip-24954	106	1	more	more	ADV
eblip-24954	106	2	commonly	commonly	ADV
eblip-24954	106	3	,	,	PUNCT
eblip-24954	106	4	one	one	NUM
eblip-24954	106	5	librarian	librarian	NOUN
eblip-24954	106	6	and	and	CCONJ
eblip-24954	106	7	a	a	DET
eblip-24954	106	8	te	te	PROPN
eblip-24954	106	9	,	,	PUNCT
eblip-24954	106	10	or	or	CCONJ
eblip-24954	106	11	two	two	NUM
eblip-24954	106	12	tes	te	NOUN
eblip-24954	106	13	,	,	PUNCT
eblip-24954	106	14	are	be	AUX
eblip-24954	106	15	at	at	ADP
eblip-24954	106	16	the	the	DET
eblip-24954	106	17	desk	desk	NOUN
eblip-24954	106	18	at	at	ADP
eblip-24954	106	19	any	any	DET
eblip-24954	106	20	time	time	NOUN
eblip-24954	106	21	.	.	PUNCT
eblip-24954	106	22	    	    	SPACE
eblip-24954	107	1	table	table	NOUN
eblip-24954	107	2	6	6	NUM
eblip-24954	107	3	number	number	NOUN
eblip-24954	107	4	of	of	ADP
eblip-24954	107	5	regularly	regularly	ADV
eblip-24954	107	6	scheduled	schedule	VERB
eblip-24954	107	7	hours	hour	NOUN
eblip-24954	107	8	per	per	ADP
eblip-24954	107	9	week	week	NOUN
eblip-24954	107	10	in	in	ADP
eblip-24954	107	11	which	which	PRON
eblip-24954	107	12	the	the	DET
eblip-24954	107	13	terrell	terrell	PROPN
eblip-24954	107	14	reference	reference	NOUN
eblip-24954	107	15	desk	desk	NOUN
eblip-24954	107	16	provided	provide	VERB
eblip-24954	107	17	service	service	NOUN
eblip-24954	107	18	year	year	NOUN
eblip-24954	107	19	semester	semester	NOUN
eblip-24954	107	20	number	number	NOUN
eblip-24954	107	21	of	of	ADP
eblip-24954	107	22	regularly	regularly	ADV
eblip-24954	107	23	scheduled	schedule	VERB
eblip-24954	107	24	hours	hour	NOUN
eblip-24954	107	25	per	per	ADP
eblip-24954	107	26	week	week	NOUN
eblip-24954	107	27	2012	2012	NUM
eblip-24954	107	28	spring	spring	NOUN
eblip-24954	107	29	46	46	NUM
eblip-24954	107	30	  	  	SPACE
eblip-24954	107	31	summer	summer	NOUN
eblip-24954	107	32	20	20	NUM
eblip-24954	107	33	  	  	SPACE
eblip-24954	107	34	fall	fall	VERB
eblip-24954	107	35	46	46	NUM
eblip-24954	107	36	2013	2013	NUM
eblip-24954	107	37	spring	spring	NOUN
eblip-24954	107	38	46	46	NUM
eblip-24954	107	39	  	  	SPACE
eblip-24954	107	40	summer	summer	NOUN
eblip-24954	107	41	20	20	NUM
eblip-24954	107	42	  	  	SPACE
eblip-24954	107	43	fall	fall	VERB
eblip-24954	107	44	42	42	NUM
eblip-24954	107	45	2014	2014	NUM
eblip-24954	107	46	spring	spring	NOUN
eblip-24954	107	47	42	42	NUM
eblip-24954	107	48	  	  	SPACE
eblip-24954	107	49	summer	summer	NOUN
eblip-24954	107	50	20	20	NUM
eblip-24954	107	51	  	  	SPACE
eblip-24954	107	52	fall	fall	VERB
eblip-24954	107	53	42	42	NUM
eblip-24954	107	54	    	    	SPACE
eblip-24954	107	55	table	table	NOUN
eblip-24954	107	56	7	7	NUM
eblip-24954	107	57	terrell	terrell	NOUN
eblip-24954	107	58	reference	reference	NOUN
eblip-24954	107	59	desk	desk	NOUN
eblip-24954	107	60	staffing	staffing	NOUN
eblip-24954	107	61	levels	level	NOUN
eblip-24954	107	62	2012	2012	NUM
eblip-24954	107	63	-	-	SYM
eblip-24954	107	64	2014	2014	NUM
eblip-24954	107	65	spring	spring	NOUN
eblip-24954	107	66	2012	2012	NUM
eblip-24954	107	67	spring	spring	NOUN
eblip-24954	107	68	2013	2013	NUM
eblip-24954	107	69	spring	spring	NOUN
eblip-24954	107	70	2014	2014	NUM
eblip-24954	107	71	total	total	ADJ
eblip-24954	107	72	hours	hour	NOUN
eblip-24954	107	73	staffed	staff	VERB
eblip-24954	107	74	1112	1112	NUM
eblip-24954	107	75	1299	1299	NUM
eblip-24954	107	76	988	988	NUM
eblip-24954	107	77	total	total	ADJ
eblip-24954	107	78	questions	question	NOUN
eblip-24954	107	79	9632	9632	NUM
eblip-24954	107	80	6855	6855	NUM
eblip-24954	107	81	5729	5729	NUM
eblip-24954	107	82	average	average	ADJ
eblip-24954	107	83	hours	hour	NOUN
eblip-24954	107	84	staffed	staff	VERB
eblip-24954	107	85	per	per	ADP
eblip-24954	107	86	month	month	NOUN
eblip-24954	107	87	223	223	NUM
eblip-24954	107	88	260	260	NUM
eblip-24954	107	89	198	198	NUM
eblip-24954	107	90	hours	hour	NOUN
eblip-24954	107	91	to	to	PART
eblip-24954	107	92	question	question	VERB
eblip-24954	107	93	ration	ration	NOUN
eblip-24954	107	94	.12	.12	NUM
eblip-24954	107	95	.19	.19	NUM
eblip-24954	107	96	.17	.17	NUM
eblip-24954	107	97	summer	summer	NOUN
eblip-24954	107	98	2012	2012	NUM
eblip-24954	107	99	summer	summer	NOUN
eblip-24954	107	100	2013	2013	NUM
eblip-24954	107	101	summer	summer	NOUN
eblip-24954	107	102	2014	2014	NUM
eblip-24954	107	103	total	total	ADJ
eblip-24954	107	104	hours	hour	NOUN
eblip-24954	107	105	staffed	staff	VERB
eblip-24954	107	106	285	285	NUM
eblip-24954	107	107	302	302	NUM
eblip-24954	107	108	295	295	NUM
eblip-24954	107	109	total	total	ADJ
eblip-24954	107	110	questions	question	NOUN
eblip-24954	107	111	4605	4605	NUM
eblip-24954	107	112	2870	2870	NUM
eblip-24954	107	113	1173	1173	NUM
eblip-24954	107	114	average	average	ADJ
eblip-24954	107	115	hours	hour	NOUN
eblip-24954	107	116	staffed	staff	VERB
eblip-24954	107	117	per	per	ADP
eblip-24954	107	118	month	month	NOUN
eblip-24954	107	119	95	95	NUM
eblip-24954	107	120	101	101	NUM
eblip-24954	107	121	98	98	NUM
eblip-24954	107	122	hours	hour	NOUN
eblip-24954	107	123	to	to	PART
eblip-24954	107	124	question	question	VERB
eblip-24954	107	125	ration	ration	NOUN
eblip-24954	107	126	.06	.06	NUM
eblip-24954	107	127	.11	.11	NUM
eblip-24954	107	128	.25	.25	NUM
eblip-24954	107	129	fall	fall	NOUN
eblip-24954	107	130	2012	2012	NUM
eblip-24954	107	131	fall	fall	NOUN
eblip-24954	107	132	2013	2013	NUM
eblip-24954	107	133	fall	fall	NOUN
eblip-24954	107	134	2014	2014	NUM
eblip-24954	107	135	total	total	ADJ
eblip-24954	107	136	hours	hour	NOUN
eblip-24954	107	137	staffed	staff	VERB
eblip-24954	107	138	955	955	NUM
eblip-24954	107	139	742	742	NUM
eblip-24954	107	140	843	843	NUM
eblip-24954	107	141	total	total	ADJ
eblip-24954	107	142	questions	question	NOUN
eblip-24954	107	143	8203	8203	NUM
eblip-24954	107	144	5945	5945	NUM
eblip-24954	107	145	2943	2943	NUM
eblip-24954	107	146	average	average	ADJ
eblip-24954	107	147	hours	hour	NOUN
eblip-24954	107	148	staffed	staff	VERB
eblip-24954	107	149	per	per	ADP
eblip-24954	107	150	month	month	NOUN
eblip-24954	107	151	239	239	NUM
eblip-24954	107	152	186	186	NUM
eblip-24954	107	153	210	210	NUM
eblip-24954	107	154	hours	hour	NOUN
eblip-24954	107	155	to	to	PART
eblip-24954	107	156	question	question	VERB
eblip-24954	107	157	ration	ration	NOUN
eblip-24954	107	158	.12	.12	NUM
eblip-24954	107	159	.12	.12	NUM
eblip-24954	107	160	.29	.29	NUM
eblip-24954	107	161	    	    	SPACE
eblip-24954	107	162	table	table	NOUN
eblip-24954	107	163	8	8	NUM
eblip-24954	107	164	also	also	ADV
eblip-24954	107	165	compares	compare	VERB
eblip-24954	107	166	staffing	staffing	NOUN
eblip-24954	107	167	levels	level	NOUN
eblip-24954	107	168	for	for	ADP
eblip-24954	107	169	librarians	librarian	NOUN
eblip-24954	107	170	and	and	CCONJ
eblip-24954	107	171	tes	tes	NOUN
eblip-24954	107	172	,	,	PUNCT
eblip-24954	107	173	and	and	CCONJ
eblip-24954	107	174	provides	provide	VERB
eblip-24954	107	175	an	an	DET
eblip-24954	107	176	hours	hour	NOUN
eblip-24954	107	177	-	-	PUNCT
eblip-24954	107	178	to	to	ADP
eblip-24954	107	179	-	-	PUNCT
eblip-24954	107	180	questions	question	NOUN
eblip-24954	107	181	ratio	ratio	NOUN
eblip-24954	107	182	.	.	PUNCT
eblip-24954	108	1	the	the	DET
eblip-24954	108	2	ratios	ratio	NOUN
eblip-24954	108	3	have	have	AUX
eblip-24954	108	4	increased	increase	VERB
eblip-24954	108	5	between	between	ADP
eblip-24954	108	6	2012	2012	NUM
eblip-24954	108	7	and	and	CCONJ
eblip-24954	108	8	2014	2014	NUM
eblip-24954	108	9	,	,	PUNCT
eblip-24954	108	10	meaning	mean	VERB
eblip-24954	108	11	that	that	SCONJ
eblip-24954	108	12	more	more	ADJ
eblip-24954	108	13	time	time	NOUN
eblip-24954	108	14	was	be	AUX
eblip-24954	108	15	spent	spend	VERB
eblip-24954	108	16	per	per	ADP
eblip-24954	108	17	question	question	NOUN
eblip-24954	108	18	(	(	PUNCT
eblip-24954	108	19	including	include	VERB
eblip-24954	108	20	time	time	NOUN
eblip-24954	108	21	between	between	ADP
eblip-24954	108	22	questions	question	NOUN
eblip-24954	108	23	)	)	PUNCT
eblip-24954	108	24	.	.	PUNCT
eblip-24954	108	25	  	  	SPACE
eblip-24954	109	1	the	the	DET
eblip-24954	109	2	researchers	researcher	NOUN
eblip-24954	109	3	also	also	ADV
eblip-24954	109	4	decided	decide	VERB
eblip-24954	109	5	to	to	PART
eblip-24954	109	6	incorporate	incorporate	VERB
eblip-24954	109	7	data	datum	NOUN
eblip-24954	109	8	not	not	PART
eblip-24954	109	9	previously	previously	ADV
eblip-24954	109	10	considered	consider	VERB
eblip-24954	109	11	in	in	ADP
eblip-24954	109	12	past	past	ADJ
eblip-24954	109	13	reference	reference	NOUN
eblip-24954	109	14	service	service	NOUN
eblip-24954	109	15	assessment	assessment	NOUN
eblip-24954	109	16	.	.	PUNCT
eblip-24954	110	1	by	by	ADP
eblip-24954	110	2	collecting	collect	VERB
eblip-24954	110	3	data	datum	NOUN
eblip-24954	110	4	on	on	ADP
eblip-24954	110	5	the	the	DET
eblip-24954	110	6	use	use	NOUN
eblip-24954	110	7	of	of	ADP
eblip-24954	110	8	libguides	libguide	NOUN
eblip-24954	110	9	,	,	PUNCT
eblip-24954	110	10	a	a	DET
eblip-24954	110	11	springshare	springshare	NOUN
eblip-24954	110	12	product	product	NOUN
eblip-24954	110	13	which	which	PRON
eblip-24954	110	14	facilitates	facilitate	VERB
eblip-24954	110	15	the	the	DET
eblip-24954	110	16	creation	creation	NOUN
eblip-24954	110	17	of	of	ADP
eblip-24954	110	18	online	online	ADJ
eblip-24954	110	19	content	content	NOUN
eblip-24954	110	20	by	by	ADP
eblip-24954	110	21	non	non	NOUN
eblip-24954	110	22	-	-	NOUN
eblip-24954	110	23	programmers	programmer	NOUN
eblip-24954	110	24	,	,	PUNCT
eblip-24954	110	25	we	we	PRON
eblip-24954	110	26	tracked	track	VERB
eblip-24954	110	27	additional	additional	ADJ
eblip-24954	110	28	patron	patron	NOUN
eblip-24954	110	29	activity	activity	NOUN
eblip-24954	110	30	 	 	SPACE
eblip-24954	110	31	(	(	PUNCT
eblip-24954	110	32	see	see	VERB
eblip-24954	110	33	table	table	NOUN
eblip-24954	110	34	9	9	NUM
eblip-24954	110	35	)	)	PUNCT
eblip-24954	110	36	.	.	PUNCT
eblip-24954	111	1	over	over	ADP
eblip-24954	111	2	the	the	DET
eblip-24954	111	3	past	past	ADJ
eblip-24954	111	4	five	five	NUM
eblip-24954	111	5	years	year	NOUN
eblip-24954	111	6	,	,	PUNCT
eblip-24954	111	7	libguides	libguide	NOUN
eblip-24954	111	8	have	have	AUX
eblip-24954	111	9	replaced	replace	VERB
eblip-24954	111	10	many	many	ADJ
eblip-24954	111	11	of	of	ADP
eblip-24954	111	12	the	the	DET
eblip-24954	111	13	libraries	library	NOUN
eblip-24954	111	14	’	'	PUNCT
eblip-24954	111	15	web	web	NOUN
eblip-24954	111	16	sites	site	NOUN
eblip-24954	111	17	,	,	PUNCT
eblip-24954	111	18	and	and	CCONJ
eblip-24954	111	19	serve	serve	VERB
eblip-24954	111	20	as	as	ADP
eblip-24954	111	21	informational	informational	ADJ
eblip-24954	111	22	resources	resource	NOUN
eblip-24954	111	23	for	for	ADP
eblip-24954	111	24	instruction	instruction	NOUN
eblip-24954	111	25	and	and	CCONJ
eblip-24954	111	26	research	research	NOUN
eblip-24954	111	27	.	.	PUNCT
eblip-24954	112	1	between	between	ADP
eblip-24954	112	2	2012	2012	NUM
eblip-24954	112	3	and	and	CCONJ
eblip-24954	112	4	2014	2014	NUM
eblip-24954	112	5	,	,	PUNCT
eblip-24954	112	6	the	the	DET
eblip-24954	112	7	use	use	NOUN
eblip-24954	112	8	of	of	ADP
eblip-24954	112	9	the	the	DET
eblip-24954	112	10	wsu	wsu	PROPN
eblip-24954	112	11	libraries	libraries	PROPN
eblip-24954	112	12	’	'	PUNCT
eblip-24954	112	13	libguides	libguide	VERB
eblip-24954	112	14	increased	increase	VERB
eblip-24954	112	15	6.4	6.4	NUM
eblip-24954	112	16	%	%	NOUN
eblip-24954	112	17	.	.	PUNCT
eblip-24954	112	18	  	  	SPACE
eblip-24954	113	1	finally	finally	ADV
eblip-24954	113	2	,	,	PUNCT
eblip-24954	113	3	we	we	PRON
eblip-24954	113	4	looked	look	VERB
eblip-24954	113	5	at	at	ADP
eblip-24954	113	6	annual	annual	ADJ
eblip-24954	113	7	gate	gate	NOUN
eblip-24954	113	8	counts	count	NOUN
eblip-24954	113	9	for	for	ADP
eblip-24954	113	10	the	the	DET
eblip-24954	113	11	terrell	terrell	NOUN
eblip-24954	113	12	library	library	NOUN
eblip-24954	113	13	,	,	PUNCT
eblip-24954	113	14	to	to	PART
eblip-24954	113	15	see	see	VERB
eblip-24954	113	16	if	if	SCONJ
eblip-24954	113	17	there	there	PRON
eblip-24954	113	18	was	be	VERB
eblip-24954	113	19	any	any	DET
eblip-24954	113	20	possible	possible	ADJ
eblip-24954	113	21	correlation	correlation	NOUN
eblip-24954	113	22	between	between	ADP
eblip-24954	113	23	in	in	ADP
eblip-24954	113	24	-	-	PUNCT
eblip-24954	113	25	library	library	NOUN
eblip-24954	113	26	reference	reference	NOUN
eblip-24954	113	27	traffic	traffic	NOUN
eblip-24954	113	28	and	and	CCONJ
eblip-24954	113	29	overall	overall	ADJ
eblip-24954	113	30	traffic	traffic	NOUN
eblip-24954	113	31	.	.	PUNCT
eblip-24954	114	1	between	between	ADP
eblip-24954	114	2	2012	2012	NUM
eblip-24954	114	3	and	and	CCONJ
eblip-24954	114	4	2014	2014	NUM
eblip-24954	114	5	,	,	PUNCT
eblip-24954	114	6	foot	foot	NOUN
eblip-24954	114	7	traffic	traffic	NOUN
eblip-24954	114	8	in	in	ADP
eblip-24954	114	9	the	the	DET
eblip-24954	114	10	terrell	terrell	NOUN
eblip-24954	114	11	library	library	NOUN
eblip-24954	114	12	actually	actually	ADV
eblip-24954	114	13	increased	increase	VERB
eblip-24954	114	14	by	by	ADP
eblip-24954	114	15	3.3	3.3	NUM
eblip-24954	114	16	%	%	NOUN
eblip-24954	114	17	.	.	PUNCT
eblip-24954	115	1	some	some	DET
eblip-24954	115	2	part	part	NOUN
eblip-24954	115	3	of	of	ADP
eblip-24954	115	4	this	this	DET
eblip-24954	115	5	increase	increase	NOUN
eblip-24954	115	6	stems	stem	VERB
eblip-24954	115	7	from	from	ADP
eblip-24954	115	8	the	the	DET
eblip-24954	115	9	library	library	NOUN
eblip-24954	115	10	going	go	VERB
eblip-24954	115	11	to	to	ADP
eblip-24954	115	12	a	a	DET
eblip-24954	115	13	24/7	24/7	NUM
eblip-24954	115	14	operational	operational	ADJ
eblip-24954	115	15	schedule	schedule	NOUN
eblip-24954	115	16	in	in	ADP
eblip-24954	115	17	2014	2014	NUM
eblip-24954	115	18	.	.	PUNCT
eblip-24954	116	1	see	see	VERB
eblip-24954	116	2	table	table	NOUN
eblip-24954	116	3	10	10	NUM
eblip-24954	116	4	.	.	PUNCT
eblip-24954	116	5	    	    	SPACE
eblip-24954	116	6	table	table	NOUN
eblip-24954	116	7	8	8	NUM
eblip-24954	116	8	librarian	librarian	ADJ
eblip-24954	116	9	hours	hour	NOUN
eblip-24954	116	10	vs.	vs.	ADP
eblip-24954	116	11	temporary	temporary	ADJ
eblip-24954	116	12	employee	employee	NOUN
eblip-24954	116	13	hours	hour	NOUN
eblip-24954	116	14	at	at	ADP
eblip-24954	116	15	the	the	DET
eblip-24954	116	16	terrell	terrell	PROPN
eblip-24954	116	17	reference	reference	NOUN
eblip-24954	116	18	desk	desk	NOUN
eblip-24954	116	19	for	for	ADP
eblip-24954	116	20	spring	spring	NOUN
eblip-24954	116	21	and	and	CCONJ
eblip-24954	116	22	fall	fall	NOUN
eblip-24954	116	23	semesters	semester	NOUN
eblip-24954	116	24	2012	2012	NUM
eblip-24954	116	25	-	-	SYM
eblip-24954	116	26	1014	1014	NUM
eblip-24954	116	27	average	average	ADJ
eblip-24954	116	28	librarian	librarian	ADJ
eblip-24954	116	29	hours	hour	NOUN
eblip-24954	116	30	per	per	ADP
eblip-24954	116	31	week	week	NOUN
eblip-24954	116	32	average	average	NOUN
eblip-24954	116	33	te	te	ADP
eblip-24954	116	34	hours	hour	NOUN
eblip-24954	116	35	per	per	ADP
eblip-24954	116	36	week	week	NOUN
eblip-24954	116	37	percent	percent	NOUN
eblip-24954	116	38	of	of	ADP
eblip-24954	116	39	weekly	weekly	ADJ
eblip-24954	116	40	staffed	staff	VERB
eblip-24954	116	41	hours	hour	NOUN
eblip-24954	116	42	by	by	ADP
eblip-24954	116	43	tes	tes	NOUN
eblip-24954	116	44	spring	spring	NOUN
eblip-24954	116	45	2012	2012	NUM
eblip-24954	116	46	46.5	46.5	NUM
eblip-24954	116	47	21	21	NUM
eblip-24954	116	48	31	31	NUM
eblip-24954	116	49	%	%	NOUN
eblip-24954	116	50	fall	fall	NOUN
eblip-24954	116	51	2012	2012	NUM
eblip-24954	116	52	53	53	NUM
eblip-24954	116	53	12	12	NUM
eblip-24954	116	54	18	18	NUM
eblip-24954	116	55	%	%	NOUN
eblip-24954	116	56	spring	spring	NOUN
eblip-24954	116	57	2013	2013	NUM
eblip-24954	116	58	54	54	NUM
eblip-24954	116	59	24	24	NUM
eblip-24954	116	60	31	31	NUM
eblip-24954	116	61	%	%	NOUN
eblip-24954	116	62	fall	fall	NOUN
eblip-24954	116	63	2013	2013	NUM
eblip-24954	116	64	32.5	32.5	NUM
eblip-24954	116	65	23	23	NUM
eblip-24954	116	66	41	41	NUM
eblip-24954	116	67	%	%	NOUN
eblip-24954	116	68	spring	spring	NOUN
eblip-24954	116	69	2014	2014	NUM
eblip-24954	116	70	33	33	NUM
eblip-24954	116	71	27	27	NUM
eblip-24954	116	72	45	45	NUM
eblip-24954	116	73	%	%	NOUN
eblip-24954	116	74	fall	fall	NOUN
eblip-24954	116	75	2014	2014	NUM
eblip-24954	116	76	33	33	NUM
eblip-24954	116	77	23	23	NUM
eblip-24954	116	78	41	41	NUM
eblip-24954	116	79	%	%	NOUN
eblip-24954	116	80	    	    	SPACE
eblip-24954	116	81	table	table	NOUN
eblip-24954	116	82	9	9	NUM
eblip-24954	116	83	libguide	libguide	ADJ
eblip-24954	116	84	views	view	NOUN
eblip-24954	116	85	2012	2012	NUM
eblip-24954	116	86	-	-	SYM
eblip-24954	116	87	2014	2014	NUM
eblip-24954	116	88	year	year	NOUN
eblip-24954	116	89	views	view	NOUN
eblip-24954	116	90	of	of	ADP
eblip-24954	116	91	published	publish	VERB
eblip-24954	116	92	libguides	libguide	NOUN
eblip-24954	116	93	in	in	ADP
eblip-24954	116	94	thousands	thousand	NOUN
eblip-24954	116	95	2012	2012	NUM
eblip-24954	116	96	217.4	217.4	NUM
eblip-24954	116	97	2013	2013	NUM
eblip-24954	116	98	242.2	242.2	NUM
eblip-24954	116	99	2014	2014	NUM
eblip-24954	116	100	231.3	231.3	NUM
eblip-24954	116	101	    	    	SPACE
eblip-24954	116	102	table	table	NOUN
eblip-24954	116	103	10	10	NUM
eblip-24954	116	104	gate	gate	NOUN
eblip-24954	116	105	counts	count	NOUN
eblip-24954	116	106	for	for	ADP
eblip-24954	116	107	terrell	terrell	NOUN
eblip-24954	116	108	library	library	NOUN
eblip-24954	116	109	2012	2012	NUM
eblip-24954	116	110	-	-	SYM
eblip-24954	116	111	2014	2014	NUM
eblip-24954	116	112	year	year	NOUN
eblip-24954	116	113	gate	gate	NOUN
eblip-24954	116	114	counts	count	NOUN
eblip-24954	116	115	(	(	PUNCT
eblip-24954	116	116	in	in	ADP
eblip-24954	116	117	the	the	DET
eblip-24954	116	118	millions	million	NOUN
eblip-24954	116	119	)	)	PUNCT
eblip-24954	116	120	2012	2012	NUM
eblip-24954	116	121	1.033	1.033	NUM
eblip-24954	116	122	2013	2013	NUM
eblip-24954	116	123	1.037	1.037	NUM
eblip-24954	116	124	2014	2014	NUM
eblip-24954	116	125	1.067	1.067	NUM
eblip-24954	116	126	    	    	SPACE
eblip-24954	116	127	discussion	discussion	NOUN
eblip-24954	116	128	  	  	SPACE
eblip-24954	116	129	the	the	DET
eblip-24954	116	130	committee	committee	NOUN
eblip-24954	116	131	took	take	VERB
eblip-24954	116	132	considerable	considerable	ADJ
eblip-24954	116	133	time	time	NOUN
eblip-24954	116	134	to	to	PART
eblip-24954	116	135	understand	understand	VERB
eblip-24954	116	136	how	how	SCONJ
eblip-24954	116	137	this	this	DET
eblip-24954	116	138	data	datum	NOUN
eblip-24954	116	139	informed	inform	VERB
eblip-24954	116	140	answers	answer	NOUN
eblip-24954	116	141	to	to	ADP
eblip-24954	116	142	our	our	PRON
eblip-24954	116	143	research	research	NOUN
eblip-24954	116	144	questions	question	NOUN
eblip-24954	116	145	:	:	PUNCT
eblip-24954	116	146	  	  	SPACE
eblip-24954	116	147	“	"	PUNCT
eblip-24954	116	148	where	where	SCONJ
eblip-24954	116	149	is	be	AUX
eblip-24954	116	150	reference	reference	NOUN
eblip-24954	116	151	happening	happen	VERB
eblip-24954	116	152	,	,	PUNCT
eblip-24954	116	153	and	and	CCONJ
eblip-24954	116	154	at	at	ADP
eblip-24954	116	155	what	what	DET
eblip-24954	116	156	level	level	NOUN
eblip-24954	116	157	of	of	ADP
eblip-24954	116	158	complexity	complexity	NOUN
eblip-24954	116	159	?	?	PUNCT
eblip-24954	117	1	where	where	SCONJ
eblip-24954	117	2	are	be	AUX
eblip-24954	117	3	librarians	librarian	NOUN
eblip-24954	117	4	most	most	ADV
eblip-24954	117	5	needed	need	VERB
eblip-24954	117	6	?	?	PUNCT
eblip-24954	117	7	”	"	PUNCT
eblip-24954	117	8	  	  	SPACE
eblip-24954	117	9	the	the	DET
eblip-24954	117	10	university	university	NOUN
eblip-24954	117	11	population	population	NOUN
eblip-24954	117	12	seems	seem	VERB
eblip-24954	117	13	increasingly	increasingly	ADV
eblip-24954	117	14	comfortable	comfortable	ADJ
eblip-24954	117	15	accessing	access	VERB
eblip-24954	117	16	online	online	ADJ
eblip-24954	117	17	information	information	NOUN
eblip-24954	117	18	from	from	ADP
eblip-24954	117	19	the	the	DET
eblip-24954	117	20	libraries	library	NOUN
eblip-24954	117	21	.	.	PUNCT
eblip-24954	118	1	evidence	evidence	NOUN
eblip-24954	118	2	of	of	ADP
eblip-24954	118	3	this	this	PRON
eblip-24954	118	4	can	can	AUX
eblip-24954	118	5	be	be	AUX
eblip-24954	118	6	seen	see	VERB
eblip-24954	118	7	in	in	ADP
eblip-24954	118	8	a	a	PRON
eblip-24954	118	9	)	)	PUNCT
eblip-24954	118	10	the	the	DET
eblip-24954	118	11	increased	increase	VERB
eblip-24954	118	12	use	use	NOUN
eblip-24954	118	13	of	of	ADP
eblip-24954	118	14	libguides	libguide	NOUN
eblip-24954	118	15	,	,	PUNCT
eblip-24954	118	16	and	and	CCONJ
eblip-24954	118	17	b	b	X
eblip-24954	118	18	)	)	PUNCT
eblip-24954	118	19	the	the	DET
eblip-24954	118	20	rise	rise	NOUN
eblip-24954	118	21	in	in	ADP
eblip-24954	118	22	number	number	NOUN
eblip-24954	118	23	of	of	ADP
eblip-24954	118	24	email	email	NOUN
eblip-24954	118	25	and	and	CCONJ
eblip-24954	118	26	libanswers	libanswer	NOUN
eblip-24954	118	27	transactions	transaction	NOUN
eblip-24954	118	28	.	.	PUNCT
eblip-24954	119	1	the	the	DET
eblip-24954	119	2	latter	latter	ADJ
eblip-24954	119	3	composed	compose	VERB
eblip-24954	119	4	77	77	NUM
eblip-24954	119	5	%	%	NOUN
eblip-24954	119	6	of	of	ADP
eblip-24954	119	7	questions	question	NOUN
eblip-24954	119	8	answered	answer	VERB
eblip-24954	119	9	in	in	ADP
eblip-24954	119	10	librarian	librarian	ADJ
eblip-24954	119	11	offices	office	NOUN
eblip-24954	119	12	in	in	ADP
eblip-24954	119	13	2014	2014	NUM
eblip-24954	119	14	.	.	PUNCT
eblip-24954	120	1	this	this	PRON
eblip-24954	120	2	indicates	indicate	VERB
eblip-24954	120	3	that	that	SCONJ
eblip-24954	120	4	librarians	librarian	NOUN
eblip-24954	120	5	are	be	AUX
eblip-24954	120	6	more	more	ADV
eblip-24954	120	7	needed	need	VERB
eblip-24954	120	8	in	in	ADP
eblip-24954	120	9	their	their	PRON
eblip-24954	120	10	offices	office	NOUN
eblip-24954	120	11	where	where	SCONJ
eblip-24954	120	12	libguide	libguide	ADJ
eblip-24954	120	13	maintenance	maintenance	NOUN
eblip-24954	120	14	is	be	AUX
eblip-24954	120	15	more	more	ADV
eblip-24954	120	16	likely	likely	ADJ
eblip-24954	120	17	to	to	PART
eblip-24954	120	18	occur	occur	VERB
eblip-24954	120	19	,	,	PUNCT
eblip-24954	120	20	and	and	CCONJ
eblip-24954	120	21	where	where	SCONJ
eblip-24954	120	22	the	the	DET
eblip-24954	120	23	other	other	ADJ
eblip-24954	120	24	online	online	ADJ
eblip-24954	120	25	transactions	transaction	NOUN
eblip-24954	120	26	can	can	AUX
eblip-24954	120	27	happen	happen	VERB
eblip-24954	120	28	without	without	ADP
eblip-24954	120	29	the	the	DET
eblip-24954	120	30	interruption	interruption	NOUN
eblip-24954	120	31	or	or	CCONJ
eblip-24954	120	32	time	time	NOUN
eblip-24954	120	33	constraints	constraint	VERB
eblip-24954	120	34	one	one	NUM
eblip-24954	120	35	experiences	experience	NOUN
eblip-24954	120	36	at	at	ADP
eblip-24954	120	37	the	the	DET
eblip-24954	120	38	desk	desk	NOUN
eblip-24954	120	39	.	.	PUNCT
eblip-24954	120	40	  	  	SPACE
eblip-24954	121	1	the	the	DET
eblip-24954	121	2	steep	steep	ADJ
eblip-24954	121	3	drop	drop	NOUN
eblip-24954	121	4	of	of	ADP
eblip-24954	121	5	in	in	ADP
eblip-24954	121	6	-	-	PUNCT
eblip-24954	121	7	person	person	NOUN
eblip-24954	121	8	transactions	transaction	NOUN
eblip-24954	121	9	at	at	ADP
eblip-24954	121	10	the	the	DET
eblip-24954	121	11	terrell	terrell	PROPN
eblip-24954	121	12	reference	reference	NOUN
eblip-24954	121	13	desk	desk	NOUN
eblip-24954	121	14	seen	see	VERB
eblip-24954	121	15	in	in	ADP
eblip-24954	121	16	the	the	DET
eblip-24954	121	17	data	datum	NOUN
eblip-24954	121	18	occurred	occur	VERB
eblip-24954	121	19	when	when	SCONJ
eblip-24954	121	20	building	build	VERB
eblip-24954	121	21	hours	hour	NOUN
eblip-24954	121	22	actually	actually	ADV
eblip-24954	121	23	expanded	expand	VERB
eblip-24954	121	24	,	,	PUNCT
eblip-24954	121	25	and	and	CCONJ
eblip-24954	121	26	gate	gate	NOUN
eblip-24954	121	27	counts	count	NOUN
eblip-24954	121	28	were	be	AUX
eblip-24954	121	29	rising	rise	VERB
eblip-24954	121	30	.	.	PUNCT
eblip-24954	122	1	students	student	NOUN
eblip-24954	122	2	are	be	AUX
eblip-24954	122	3	entering	enter	VERB
eblip-24954	122	4	the	the	DET
eblip-24954	122	5	library	library	NOUN
eblip-24954	122	6	to	to	PART
eblip-24954	122	7	use	use	VERB
eblip-24954	122	8	it	it	PRON
eblip-24954	122	9	as	as	ADP
eblip-24954	122	10	a	a	DET
eblip-24954	122	11	study	study	NOUN
eblip-24954	122	12	space	space	NOUN
eblip-24954	122	13	,	,	PUNCT
eblip-24954	122	14	without	without	ADP
eblip-24954	122	15	seeking	seek	VERB
eblip-24954	122	16	research	research	NOUN
eblip-24954	122	17	assistance	assistance	NOUN
eblip-24954	122	18	from	from	ADP
eblip-24954	122	19	traditional	traditional	ADJ
eblip-24954	122	20	services	service	NOUN
eblip-24954	122	21	.	.	PUNCT
eblip-24954	122	22	  	  	SPACE
eblip-24954	123	1	it	it	PRON
eblip-24954	123	2	also	also	ADV
eblip-24954	123	3	marks	mark	VERB
eblip-24954	123	4	the	the	DET
eblip-24954	123	5	time	time	NOUN
eblip-24954	123	6	we	we	PRON
eblip-24954	123	7	introduced	introduce	VERB
eblip-24954	123	8	a	a	DET
eblip-24954	123	9	tiered	tiere	VERB
eblip-24954	123	10	reference	reference	NOUN
eblip-24954	123	11	model	model	NOUN
eblip-24954	123	12	at	at	ADP
eblip-24954	123	13	the	the	DET
eblip-24954	123	14	terrell	terrell	NOUN
eblip-24954	123	15	desk	desk	NOUN
eblip-24954	123	16	.	.	PUNCT
eblip-24954	124	1	evidence	evidence	NOUN
eblip-24954	124	2	that	that	SCONJ
eblip-24954	124	3	the	the	DET
eblip-24954	124	4	tiered	tiere	VERB
eblip-24954	124	5	reference	reference	NOUN
eblip-24954	124	6	model	model	NOUN
eblip-24954	124	7	functions	function	NOUN
eblip-24954	124	8	as	as	SCONJ
eblip-24954	124	9	we	we	PRON
eblip-24954	124	10	envisioned	envision	VERB
eblip-24954	124	11	can	can	AUX
eblip-24954	124	12	be	be	AUX
eblip-24954	124	13	seen	see	VERB
eblip-24954	124	14	in	in	ADP
eblip-24954	124	15	the	the	DET
eblip-24954	124	16	decreasing	decrease	VERB
eblip-24954	124	17	difficulty	difficulty	NOUN
eblip-24954	124	18	of	of	ADP
eblip-24954	124	19	the	the	DET
eblip-24954	124	20	questions	question	NOUN
eblip-24954	124	21	answered	answer	VERB
eblip-24954	124	22	at	at	ADP
eblip-24954	124	23	the	the	DET
eblip-24954	124	24	reference	reference	NOUN
eblip-24954	124	25	desk	desk	NOUN
eblip-24954	124	26	,	,	PUNCT
eblip-24954	124	27	and	and	CCONJ
eblip-24954	124	28	the	the	DET
eblip-24954	124	29	increased	increase	VERB
eblip-24954	124	30	difficulty	difficulty	NOUN
eblip-24954	124	31	of	of	ADP
eblip-24954	124	32	those	those	PRON
eblip-24954	124	33	addressed	address	VERB
eblip-24954	124	34	from	from	ADP
eblip-24954	124	35	offices	office	NOUN
eblip-24954	124	36	.	.	PUNCT
eblip-24954	125	1	we	we	PRON
eblip-24954	125	2	hypothesize	hypothesize	VERB
eblip-24954	125	3	that	that	SCONJ
eblip-24954	125	4	the	the	DET
eblip-24954	125	5	increase	increase	NOUN
eblip-24954	125	6	of	of	ADP
eblip-24954	125	7	read	read	ADJ
eblip-24954	125	8	value	value	NOUN
eblip-24954	125	9	3	3	NUM
eblip-24954	125	10	,	,	PUNCT
eblip-24954	125	11	4	4	NUM
eblip-24954	125	12	,	,	PUNCT
eblip-24954	125	13	and	and	CCONJ
eblip-24954	125	14	5	5	NUM
eblip-24954	125	15	questions	question	NOUN
eblip-24954	125	16	in	in	ADP
eblip-24954	125	17	the	the	DET
eblip-24954	125	18	library	library	NOUN
eblip-24954	125	19	offices	office	NOUN
eblip-24954	125	20	is	be	AUX
eblip-24954	125	21	a	a	DET
eblip-24954	125	22	result	result	NOUN
eblip-24954	125	23	of	of	ADP
eblip-24954	125	24	the	the	DET
eblip-24954	125	25	bifurcation	bifurcation	NOUN
eblip-24954	125	26	of	of	ADP
eblip-24954	125	27	reference	reference	NOUN
eblip-24954	125	28	service	service	NOUN
eblip-24954	125	29	.	.	PUNCT
eblip-24954	125	30	  	  	SPACE
eblip-24954	126	1	staffing	staff	VERB
eblip-24954	126	2	changes	change	NOUN
eblip-24954	126	3	at	at	ADP
eblip-24954	126	4	the	the	DET
eblip-24954	126	5	reference	reference	NOUN
eblip-24954	126	6	desk	desk	NOUN
eblip-24954	126	7	have	have	AUX
eblip-24954	126	8	also	also	ADV
eblip-24954	126	9	contributed	contribute	VERB
eblip-24954	126	10	to	to	ADP
eblip-24954	126	11	this	this	DET
eblip-24954	126	12	transition	transition	NOUN
eblip-24954	126	13	.	.	PUNCT
eblip-24954	127	1	we	we	PRON
eblip-24954	127	2	’ve	’ve	AUX
eblip-24954	127	3	noted	note	VERB
eblip-24954	127	4	(	(	PUNCT
eblip-24954	127	5	see	see	VERB
eblip-24954	127	6	table	table	NOUN
eblip-24954	127	7	8)	8)	NUM
eblip-24954	127	8	that	that	PRON
eblip-24954	127	9	more	more	ADJ
eblip-24954	127	10	time	time	NOUN
eblip-24954	127	11	is	be	AUX
eblip-24954	127	12	spent	spend	VERB
eblip-24954	127	13	per	per	ADP
eblip-24954	127	14	question	question	NOUN
eblip-24954	127	15	at	at	ADP
eblip-24954	127	16	the	the	DET
eblip-24954	127	17	reference	reference	NOUN
eblip-24954	127	18	desk	desk	NOUN
eblip-24954	127	19	,	,	PUNCT
eblip-24954	127	20	which	which	PRON
eblip-24954	127	21	economically	economically	ADV
eblip-24954	127	22	,	,	PUNCT
eblip-24954	127	23	is	be	AUX
eblip-24954	127	24	usually	usually	ADV
eblip-24954	127	25	not	not	PART
eblip-24954	127	26	optimal	optimal	ADJ
eblip-24954	127	27	.	.	PUNCT
eblip-24954	128	1	however	however	ADV
eblip-24954	128	2	,	,	PUNCT
eblip-24954	128	3	with	with	ADP
eblip-24954	128	4	heavier	heavy	ADJ
eblip-24954	128	5	reliance	reliance	NOUN
eblip-24954	128	6	on	on	ADP
eblip-24954	128	7	student	student	NOUN
eblip-24954	128	8	workers	worker	NOUN
eblip-24954	128	9	to	to	PART
eblip-24954	128	10	field	field	VERB
eblip-24954	128	11	these	these	DET
eblip-24954	128	12	questions	question	NOUN
eblip-24954	128	13	,	,	PUNCT
eblip-24954	128	14	this	this	PRON
eblip-24954	128	15	has	have	AUX
eblip-24954	128	16	become	become	VERB
eblip-24954	128	17	less	less	ADV
eblip-24954	128	18	costly	costly	ADJ
eblip-24954	128	19	,	,	PUNCT
eblip-24954	128	20	because	because	SCONJ
eblip-24954	128	21	they	they	PRON
eblip-24954	128	22	do	do	AUX
eblip-24954	128	23	not	not	PART
eblip-24954	128	24	earn	earn	VERB
eblip-24954	128	25	as	as	ADV
eblip-24954	128	26	much	much	ADJ
eblip-24954	128	27	per	per	ADP
eblip-24954	128	28	hour	hour	NOUN
eblip-24954	128	29	as	as	ADP
eblip-24954	128	30	a	a	DET
eblip-24954	128	31	librarian	librarian	NOUN
eblip-24954	128	32	.	.	PUNCT
eblip-24954	128	33	  	  	SPACE
eblip-24954	129	1	staffing	staffing	NOUN
eblip-24954	129	2	changes	change	NOUN
eblip-24954	129	3	over	over	ADP
eblip-24954	129	4	the	the	DET
eblip-24954	129	5	years	year	NOUN
eblip-24954	129	6	have	have	AUX
eblip-24954	129	7	been	be	AUX
eblip-24954	129	8	justified	justify	VERB
eblip-24954	129	9	,	,	PUNCT
eblip-24954	129	10	as	as	SCONJ
eblip-24954	129	11	they	they	PRON
eblip-24954	129	12	have	have	AUX
eblip-24954	129	13	allowed	allow	VERB
eblip-24954	129	14	librarians	librarian	NOUN
eblip-24954	129	15	more	more	ADJ
eblip-24954	129	16	time	time	NOUN
eblip-24954	129	17	to	to	PART
eblip-24954	129	18	maintain	maintain	VERB
eblip-24954	129	19	libguides	libguide	NOUN
eblip-24954	129	20	and	and	CCONJ
eblip-24954	129	21	address	address	VERB
eblip-24954	129	22	complex	complex	ADJ
eblip-24954	129	23	questions	question	NOUN
eblip-24954	129	24	,	,	PUNCT
eblip-24954	129	25	and	and	CCONJ
eblip-24954	129	26	tes	tes	NOUN
eblip-24954	129	27	to	to	PART
eblip-24954	129	28	field	field	VERB
eblip-24954	129	29	simpler	simple	ADJ
eblip-24954	129	30	ones	one	NOUN
eblip-24954	129	31	.	.	PUNCT
eblip-24954	130	1	the	the	DET
eblip-24954	130	2	data	datum	NOUN
eblip-24954	130	3	suggests	suggest	VERB
eblip-24954	130	4	that	that	SCONJ
eblip-24954	130	5	we	we	PRON
eblip-24954	130	6	continue	continue	VERB
eblip-24954	130	7	the	the	DET
eblip-24954	130	8	trend	trend	NOUN
eblip-24954	130	9	of	of	ADP
eblip-24954	130	10	using	use	VERB
eblip-24954	130	11	graduate	graduate	ADJ
eblip-24954	130	12	students	student	NOUN
eblip-24954	130	13	on	on	ADP
eblip-24954	130	14	the	the	DET
eblip-24954	130	15	desk	desk	NOUN
eblip-24954	130	16	,	,	PUNCT
eblip-24954	130	17	and	and	CCONJ
eblip-24954	130	18	encourage	encourage	VERB
eblip-24954	130	19	librarians	librarian	NOUN
eblip-24954	130	20	to	to	PART
eblip-24954	130	21	provide	provide	VERB
eblip-24954	130	22	more	more	ADJ
eblip-24954	130	23	specialized	specialized	ADJ
eblip-24954	130	24	assistance	assistance	NOUN
eblip-24954	130	25	from	from	ADP
eblip-24954	130	26	their	their	PRON
eblip-24954	130	27	offices	office	NOUN
eblip-24954	130	28	.	.	PUNCT
eblip-24954	131	1	by	by	ADP
eblip-24954	131	2	incorporating	incorporate	VERB
eblip-24954	131	3	kern	kern	PROPN
eblip-24954	131	4	’s	’s	PART
eblip-24954	131	5	(	(	PUNCT
eblip-24954	131	6	2006	2006	NUM
eblip-24954	131	7	)	)	PUNCT
eblip-24954	131	8	call	call	VERB
eblip-24954	131	9	for	for	ADP
eblip-24954	131	10	a	a	DET
eblip-24954	131	11	holistic	holistic	ADJ
eblip-24954	131	12	approach	approach	NOUN
eblip-24954	131	13	,	,	PUNCT
eblip-24954	131	14	and	and	CCONJ
eblip-24954	131	15	articulating	articulate	VERB
eblip-24954	131	16	a	a	DET
eblip-24954	131	17	research	research	NOUN
eblip-24954	131	18	question	question	NOUN
eblip-24954	131	19	before	before	ADP
eblip-24954	131	20	beginning	begin	VERB
eblip-24954	131	21	our	our	PRON
eblip-24954	131	22	analysis	analysis	NOUN
eblip-24954	131	23	,	,	PUNCT
eblip-24954	131	24	the	the	DET
eblip-24954	131	25	reference	reference	NOUN
eblip-24954	131	26	committee	committee	NOUN
eblip-24954	131	27	was	be	AUX
eblip-24954	131	28	better	well	ADV
eblip-24954	131	29	able	able	ADJ
eblip-24954	131	30	to	to	PART
eblip-24954	131	31	identify	identify	VERB
eblip-24954	131	32	the	the	DET
eblip-24954	131	33	data	datum	NOUN
eblip-24954	131	34	that	that	PRON
eblip-24954	131	35	address	address	VERB
eblip-24954	131	36	our	our	PRON
eblip-24954	131	37	research	research	NOUN
eblip-24954	131	38	questions	question	NOUN
eblip-24954	131	39	,	,	PUNCT
eblip-24954	131	40	and	and	CCONJ
eblip-24954	131	41	plan	plan	VERB
eblip-24954	131	42	ahead	ahead	ADV
eblip-24954	131	43	.	.	PUNCT
eblip-24954	131	44	    	    	SPACE
eblip-24954	132	1	conclusions	conclusion	NOUN
eblip-24954	132	2	  	  	SPACE
eblip-24954	132	3	a	a	DET
eblip-24954	132	4	holistic	holistic	ADJ
eblip-24954	132	5	look	look	NOUN
eblip-24954	132	6	at	at	ADP
eblip-24954	132	7	reference	reference	NOUN
eblip-24954	132	8	statistics	statistic	NOUN
eblip-24954	132	9	means	mean	VERB
eblip-24954	132	10	considering	consider	VERB
eblip-24954	132	11	all	all	DET
eblip-24954	132	12	modes	mode	NOUN
eblip-24954	132	13	of	of	ADP
eblip-24954	132	14	reference	reference	NOUN
eblip-24954	132	15	service	service	NOUN
eblip-24954	132	16	delivery	delivery	NOUN
eblip-24954	132	17	.	.	PUNCT
eblip-24954	133	1	kern	kern	PROPN
eblip-24954	133	2	(	(	PUNCT
eblip-24954	133	3	2006	2006	NUM
eblip-24954	133	4	)	)	PUNCT
eblip-24954	133	5	recognized	recognize	VERB
eblip-24954	133	6	reference	reference	NOUN
eblip-24954	133	7	as	as	ADP
eblip-24954	133	8	a	a	DET
eblip-24954	133	9	system	system	NOUN
eblip-24954	133	10	of	of	ADP
eblip-24954	133	11	communication	communication	NOUN
eblip-24954	133	12	modes	mode	NOUN
eblip-24954	133	13	,	,	PUNCT
eblip-24954	133	14	which	which	PRON
eblip-24954	133	15	should	should	AUX
eblip-24954	133	16	be	be	AUX
eblip-24954	133	17	considered	consider	VERB
eblip-24954	133	18	as	as	ADP
eblip-24954	133	19	a	a	DET
eblip-24954	133	20	whole	whole	NOUN
eblip-24954	133	21	.	.	PUNCT
eblip-24954	133	22	  	  	SPACE
eblip-24954	134	1	the	the	DET
eblip-24954	134	2	authors	author	NOUN
eblip-24954	134	3	have	have	AUX
eblip-24954	134	4	looked	look	VERB
eblip-24954	134	5	at	at	ADP
eblip-24954	134	6	a	a	DET
eblip-24954	134	7	comprehensive	comprehensive	ADJ
eblip-24954	134	8	set	set	NOUN
eblip-24954	134	9	of	of	ADP
eblip-24954	134	10	data	datum	NOUN
eblip-24954	134	11	from	from	ADP
eblip-24954	134	12	reference	reference	NOUN
eblip-24954	134	13	transactions	transaction	NOUN
eblip-24954	134	14	over	over	ADP
eblip-24954	134	15	multiple	multiple	ADJ
eblip-24954	134	16	communication	communication	NOUN
eblip-24954	134	17	modes	mode	NOUN
eblip-24954	134	18	and	and	CCONJ
eblip-24954	134	19	staffing	staffing	NOUN
eblip-24954	134	20	configurations	configuration	NOUN
eblip-24954	134	21	to	to	PART
eblip-24954	134	22	ask	ask	VERB
eblip-24954	134	23	,	,	PUNCT
eblip-24954	134	24	essentially	essentially	ADV
eblip-24954	134	25	,	,	PUNCT
eblip-24954	134	26	“	"	PUNCT
eblip-24954	134	27	what	what	PRON
eblip-24954	134	28	is	be	AUX
eblip-24954	134	29	happening	happen	VERB
eblip-24954	134	30	to	to	PART
eblip-24954	134	31	reference	reference	VERB
eblip-24954	134	32	?	?	PUNCT
eblip-24954	134	33	”	"	PUNCT
eblip-24954	135	1	an	an	DET
eblip-24954	135	2	analysis	analysis	NOUN
eblip-24954	135	3	of	of	ADP
eblip-24954	135	4	our	our	PRON
eblip-24954	135	5	data	datum	NOUN
eblip-24954	135	6	has	have	AUX
eblip-24954	135	7	demonstrated	demonstrate	VERB
eblip-24954	135	8	the	the	DET
eblip-24954	135	9	growing	grow	VERB
eblip-24954	135	10	significance	significance	NOUN
eblip-24954	135	11	of	of	ADP
eblip-24954	135	12	online	online	ADJ
eblip-24954	135	13	transactions	transaction	NOUN
eblip-24954	135	14	occurring	occur	VERB
eblip-24954	135	15	in	in	ADP
eblip-24954	135	16	librarian	librarian	ADJ
eblip-24954	135	17	offices	office	NOUN
eblip-24954	135	18	,	,	PUNCT
eblip-24954	135	19	despite	despite	SCONJ
eblip-24954	135	20	i	i	PRON
eblip-24954	135	21	m	m	VERB
eblip-24954	135	22	chat	chat	VERB
eblip-24954	135	23	reference	reference	NOUN
eblip-24954	135	24	numbers	number	NOUN
eblip-24954	135	25	being	be	AUX
eblip-24954	135	26	low	low	ADJ
eblip-24954	135	27	.	.	PUNCT
eblip-24954	136	1	the	the	DET
eblip-24954	136	2	tiered	tiere	VERB
eblip-24954	136	3	-	-	PUNCT
eblip-24954	136	4	reference	reference	NOUN
eblip-24954	136	5	model	model	NOUN
eblip-24954	136	6	has	have	AUX
eblip-24954	136	7	largely	largely	ADV
eblip-24954	136	8	facilitated	facilitate	VERB
eblip-24954	136	9	this	this	DET
eblip-24954	136	10	change	change	NOUN
eblip-24954	136	11	,	,	PUNCT
eblip-24954	136	12	allowing	allow	VERB
eblip-24954	136	13	librarians	librarian	NOUN
eblip-24954	136	14	more	more	ADJ
eblip-24954	136	15	time	time	NOUN
eblip-24954	136	16	to	to	PART
eblip-24954	136	17	work	work	VERB
eblip-24954	136	18	in	in	ADP
eblip-24954	136	19	their	their	PRON
eblip-24954	136	20	offices	office	NOUN
eblip-24954	136	21	creating	create	VERB
eblip-24954	136	22	online	online	ADJ
eblip-24954	136	23	guides	guide	NOUN
eblip-24954	136	24	,	,	PUNCT
eblip-24954	136	25	and	and	CCONJ
eblip-24954	136	26	address	address	VERB
eblip-24954	136	27	more	more	ADV
eblip-24954	136	28	complex	complex	ADJ
eblip-24954	136	29	questions	question	NOUN
eblip-24954	136	30	from	from	ADP
eblip-24954	136	31	patrons	patron	NOUN
eblip-24954	136	32	.	.	PUNCT
eblip-24954	136	33	  	  	SPACE
eblip-24954	137	1	many	many	ADJ
eblip-24954	137	2	questions	question	NOUN
eblip-24954	137	3	remain	remain	VERB
eblip-24954	137	4	unanswered	unanswered	ADJ
eblip-24954	137	5	.	.	PUNCT
eblip-24954	138	1	for	for	ADP
eblip-24954	138	2	example	example	NOUN
eblip-24954	138	3	,	,	PUNCT
eblip-24954	138	4	we	we	PRON
eblip-24954	138	5	can	can	AUX
eblip-24954	138	6	not	not	PART
eblip-24954	138	7	say	say	VERB
eblip-24954	138	8	conclusively	conclusively	ADV
eblip-24954	138	9	why	why	SCONJ
eblip-24954	138	10	reference	reference	NOUN
eblip-24954	138	11	transactions	transaction	NOUN
eblip-24954	138	12	dropped	drop	VERB
eblip-24954	138	13	so	so	ADV
eblip-24954	138	14	quickly	quickly	ADV
eblip-24954	138	15	during	during	ADP
eblip-24954	138	16	the	the	DET
eblip-24954	138	17	study	study	NOUN
eblip-24954	138	18	period	period	NOUN
eblip-24954	138	19	,	,	PUNCT
eblip-24954	138	20	but	but	CCONJ
eblip-24954	138	21	we	we	PRON
eblip-24954	138	22	know	know	VERB
eblip-24954	138	23	that	that	SCONJ
eblip-24954	138	24	the	the	DET
eblip-24954	138	25	trend	trend	NOUN
eblip-24954	138	26	is	be	AUX
eblip-24954	138	27	not	not	PART
eblip-24954	138	28	unique	unique	ADJ
eblip-24954	138	29	to	to	ADP
eblip-24954	138	30	wsu	wsu	PROPN
eblip-24954	138	31	.	.	PUNCT
eblip-24954	139	1	the	the	DET
eblip-24954	139	2	data	datum	NOUN
eblip-24954	139	3	does	do	AUX
eblip-24954	139	4	not	not	PART
eblip-24954	139	5	necessarily	necessarily	ADV
eblip-24954	139	6	support	support	VERB
eblip-24954	139	7	any	any	DET
eblip-24954	139	8	cause	cause	NOUN
eblip-24954	139	9	-	-	PUNCT
eblip-24954	139	10	and	and	CCONJ
eblip-24954	139	11	-	-	PUNCT
eblip-24954	139	12	effect	effect	NOUN
eblip-24954	139	13	hypothesis	hypothesis	NOUN
eblip-24954	139	14	,	,	PUNCT
eblip-24954	139	15	but	but	CCONJ
eblip-24954	139	16	rather	rather	ADV
eblip-24954	139	17	provides	provide	VERB
eblip-24954	139	18	us	we	PRON
eblip-24954	139	19	a	a	DET
eblip-24954	139	20	few	few	ADJ
eblip-24954	139	21	snapshots	snapshot	NOUN
eblip-24954	139	22	of	of	ADP
eblip-24954	139	23	our	our	PRON
eblip-24954	139	24	reference	reference	NOUN
eblip-24954	139	25	services	service	NOUN
eblip-24954	139	26	over	over	ADP
eblip-24954	139	27	three	three	NUM
eblip-24954	139	28	years	year	NOUN
eblip-24954	139	29	.	.	PUNCT
eblip-24954	139	30	  	  	SPACE
eblip-24954	140	1	there	there	PRON
eblip-24954	140	2	are	be	VERB
eblip-24954	140	3	other	other	ADJ
eblip-24954	140	4	factors	factor	NOUN
eblip-24954	140	5	affecting	affect	VERB
eblip-24954	140	6	reference	reference	NOUN
eblip-24954	140	7	services	service	NOUN
eblip-24954	140	8	that	that	PRON
eblip-24954	140	9	are	be	AUX
eblip-24954	140	10	difficult	difficult	ADJ
eblip-24954	140	11	to	to	PART
eblip-24954	140	12	quantify	quantify	VERB
eblip-24954	140	13	,	,	PUNCT
eblip-24954	140	14	and	and	CCONJ
eblip-24954	140	15	are	be	AUX
eblip-24954	140	16	outside	outside	ADP
eblip-24954	140	17	the	the	DET
eblip-24954	140	18	realm	realm	NOUN
eblip-24954	140	19	of	of	ADP
eblip-24954	140	20	this	this	DET
eblip-24954	140	21	paper	paper	NOUN
eblip-24954	140	22	:	:	PUNCT
eblip-24954	140	23	for	for	ADP
eblip-24954	140	24	example	example	NOUN
eblip-24954	140	25	,	,	PUNCT
eblip-24954	140	26	library	library	ADJ
eblip-24954	140	27	instruction	instruction	NOUN
eblip-24954	140	28	sessions	session	NOUN
eblip-24954	140	29	,	,	PUNCT
eblip-24954	140	30	changes	change	NOUN
eblip-24954	140	31	in	in	ADP
eblip-24954	140	32	course	course	NOUN
eblip-24954	140	33	assignments	assignment	NOUN
eblip-24954	140	34	,	,	PUNCT
eblip-24954	140	35	and	and	CCONJ
eblip-24954	140	36	changing	change	VERB
eblip-24954	140	37	student	student	NOUN
eblip-24954	140	38	demographics	demographic	NOUN
eblip-24954	140	39	and	and	CCONJ
eblip-24954	140	40	skill	skill	NOUN
eblip-24954	140	41	sets	set	NOUN
eblip-24954	140	42	.	.	PUNCT
eblip-24954	140	43	  	  	SPACE
eblip-24954	141	1	we	we	PRON
eblip-24954	141	2	will	will	AUX
eblip-24954	141	3	continue	continue	VERB
eblip-24954	141	4	tier	tier	NOUN
eblip-24954	141	5	-	-	PUNCT
eblip-24954	141	6	modeled	model	VERB
eblip-24954	141	7	reference	reference	NOUN
eblip-24954	141	8	,	,	PUNCT
eblip-24954	141	9	with	with	ADP
eblip-24954	141	10	layered	layered	ADJ
eblip-24954	141	11	points	point	NOUN
eblip-24954	141	12	of	of	ADP
eblip-24954	141	13	discovery	discovery	NOUN
eblip-24954	141	14	,	,	PUNCT
eblip-24954	141	15	complexity	complexity	NOUN
eblip-24954	141	16	and	and	CCONJ
eblip-24954	141	17	specialization	specialization	NOUN
eblip-24954	141	18	.	.	PUNCT
eblip-24954	142	1	the	the	DET
eblip-24954	142	2	increased	increase	VERB
eblip-24954	142	3	use	use	NOUN
eblip-24954	142	4	of	of	ADP
eblip-24954	142	5	email	email	NOUN
eblip-24954	142	6	,	,	PUNCT
eblip-24954	142	7	libanswers	libanswer	NOUN
eblip-24954	142	8	,	,	PUNCT
eblip-24954	142	9	and	and	CCONJ
eblip-24954	142	10	libguides	libguide	NOUN
eblip-24954	142	11	suggests	suggest	VERB
eblip-24954	142	12	a	a	DET
eblip-24954	142	13	developing	develop	VERB
eblip-24954	142	14	library	library	NOUN
eblip-24954	142	15	user	user	NOUN
eblip-24954	142	16	who	who	PRON
eblip-24954	142	17	is	be	AUX
eblip-24954	142	18	very	very	ADV
eblip-24954	142	19	comfortable	comfortable	ADJ
eblip-24954	142	20	engaging	engage	VERB
eblip-24954	142	21	and	and	CCONJ
eblip-24954	142	22	interacting	interact	VERB
eblip-24954	142	23	with	with	ADP
eblip-24954	142	24	multiple	multiple	ADJ
eblip-24954	142	25	sites	site	NOUN
eblip-24954	142	26	within	within	ADP
eblip-24954	142	27	multiple	multiple	ADJ
eblip-24954	142	28	tiers	tier	NOUN
eblip-24954	142	29	to	to	PART
eblip-24954	142	30	discover	discover	VERB
eblip-24954	142	31	information	information	NOUN
eblip-24954	142	32	.	.	PUNCT
eblip-24954	143	1	it	it	PRON
eblip-24954	143	2	indicates	indicate	VERB
eblip-24954	143	3	that	that	SCONJ
eblip-24954	143	4	the	the	DET
eblip-24954	143	5	university	university	NOUN
eblip-24954	143	6	community	community	NOUN
eblip-24954	143	7	is	be	AUX
eblip-24954	143	8	comfortable	comfortable	ADJ
eblip-24954	143	9	finding	find	VERB
eblip-24954	143	10	their	their	PRON
eblip-24954	143	11	information	information	NOUN
eblip-24954	143	12	from	from	ADP
eblip-24954	143	13	the	the	DET
eblip-24954	143	14	libraries	library	NOUN
eblip-24954	143	15	,	,	PUNCT
eblip-24954	143	16	but	but	CCONJ
eblip-24954	143	17	values	value	NOUN
eblip-24954	143	18	it	it	PRON
eblip-24954	143	19	being	be	AUX
eblip-24954	143	20	at	at	ADP
eblip-24954	143	21	their	their	PRON
eblip-24954	143	22	fingertips	fingertip	NOUN
eblip-24954	143	23	.	.	PUNCT
eblip-24954	143	24	  	  	SPACE
eblip-24954	144	1	references	reference	NOUN
eblip-24954	144	2	  	  	SPACE
eblip-24954	144	3	baro	baro	NOUN
eblip-24954	144	4	,	,	PUNCT
eblip-24954	144	5	e.	e.	PROPN
eblip-24954	144	6	e.	e.	PROPN
eblip-24954	144	7	,	,	PUNCT
eblip-24954	144	8	efe	efe	PROPN
eblip-24954	144	9	,	,	PUNCT
eblip-24954	144	10	b.	b.	PROPN
eblip-24954	144	11	u.	u.	PROPN
eblip-24954	144	12	,	,	PUNCT
eblip-24954	144	13	&	&	CCONJ
eblip-24954	144	14	oyeniran	oyeniran	PROPN
eblip-24954	144	15	,	,	PUNCT
eblip-24954	144	16	g.	g.	PROPN
eblip-24954	144	17	k.	k.	PROPN
eblip-24954	144	18	(	(	PUNCT
eblip-24954	144	19	2014	2014	NUM
eblip-24954	144	20	)	)	PUNCT
eblip-24954	144	21	.	.	PUNCT
eblip-24954	145	1	reference	reference	NOUN
eblip-24954	145	2	inquiries	inquiry	NOUN
eblip-24954	145	3	received	receive	VERB
eblip-24954	145	4	through	through	ADP
eblip-24954	145	5	different	different	ADJ
eblip-24954	145	6	channels	channel	NOUN
eblip-24954	145	7	:	:	PUNCT
eblip-24954	145	8	the	the	DET
eblip-24954	145	9	challenges	challenge	NOUN
eblip-24954	145	10	reference	reference	NOUN
eblip-24954	145	11	librarians	librarian	NOUN
eblip-24954	145	12	face	face	VERB
eblip-24954	145	13	in	in	ADP
eblip-24954	145	14	university	university	NOUN
eblip-24954	145	15	libraries	library	NOUN
eblip-24954	145	16	in	in	ADP
eblip-24954	145	17	nigeria	nigeria	PROPN
eblip-24954	145	18	.	.	PUNCT
eblip-24954	146	1	reference	reference	NOUN
eblip-24954	146	2	services	service	NOUN
eblip-24954	146	3	review	review	PROPN
eblip-24954	146	4	,	,	PUNCT
eblip-24954	146	5	42(3	42(3	NUM
eblip-24954	146	6	)	)	PUNCT
eblip-24954	146	7	,	,	PUNCT
eblip-24954	146	8	514	514	NUM
eblip-24954	146	9	-	-	SYM
eblip-24954	146	10	529	529	NUM
eblip-24954	146	11	.	.	PUNCT
eblip-24954	147	1	http://dx.doi.org/10.1108/rsr-09-2013-0049	http://dx.doi.org/10.1108/rsr-09-2013-0049	PROPN
eblip-24954	147	2	  	  	SPACE
eblip-24954	147	3	coffman	coffman	PROPN
eblip-24954	147	4	,	,	PUNCT
eblip-24954	147	5	s.	s.	PROPN
eblip-24954	147	6	(	(	PUNCT
eblip-24954	147	7	2012	2012	NUM
eblip-24954	147	8	)	)	PUNCT
eblip-24954	147	9	.	.	PUNCT
eblip-24954	148	1	the	the	DET
eblip-24954	148	2	decline	decline	NOUN
eblip-24954	148	3	and	and	CCONJ
eblip-24954	148	4	fall	fall	NOUN
eblip-24954	148	5	of	of	ADP
eblip-24954	148	6	the	the	DET
eblip-24954	148	7	library	library	NOUN
eblip-24954	148	8	empire	empire	NOUN
eblip-24954	148	9	.	.	PUNCT
eblip-24954	149	1	searcher	searcher	PROPN
eblip-24954	149	2	,	,	PUNCT
eblip-24954	149	3	20(3	20(3	NOUN
eblip-24954	149	4	)	)	PUNCT
eblip-24954	149	5	.	.	PUNCT
eblip-24954	150	1	retrieved	retrieve	VERB
eblip-24954	150	2	from	from	ADP
eblip-24954	150	3	http://www.infotoday.com/searcher/apr12/coffman--the-decline-and-fall-of-the-library-empire.shtml	http://www.infotoday.com/searcher/apr12/coffman--the-decline-and-fall-of-the-library-empire.shtml	NOUN
eblip-24954	150	4	  	  	SPACE
eblip-24954	150	5	deineh	deineh	NOUN
eblip-24954	150	6	,	,	PUNCT
eblip-24954	150	7	s.	s.	PROPN
eblip-24954	150	8	,	,	PUNCT
eblip-24954	150	9	middlemas	middlemas	PROPN
eblip-24954	150	10	,	,	PUNCT
eblip-24954	150	11	j.	j.	PROPN
eblip-24954	150	12	,	,	PUNCT
eblip-24954	150	13	&	&	CCONJ
eblip-24954	150	14	morrison	morrison	PROPN
eblip-24954	150	15	,	,	PUNCT
eblip-24954	150	16	p.	p.	PROPN
eblip-24954	150	17	(	(	PUNCT
eblip-24954	150	18	2011	2011	NUM
eblip-24954	150	19	)	)	PUNCT
eblip-24954	150	20	.	.	PUNCT
eblip-24954	151	1	a	a	DET
eblip-24954	151	2	new	new	ADJ
eblip-24954	151	3	service	service	NOUN
eblip-24954	151	4	model	model	NOUN
eblip-24954	151	5	for	for	ADP
eblip-24954	151	6	the	the	DET
eblip-24954	151	7	reference	reference	NOUN
eblip-24954	151	8	desk	desk	NOUN
eblip-24954	151	9	:	:	PUNCT
eblip-24954	151	10	the	the	DET
eblip-24954	151	11	student	student	NOUN
eblip-24954	151	12	research	research	NOUN
eblip-24954	151	13	center	center	NOUN
eblip-24954	151	14	.	.	PUNCT
eblip-24954	152	1	library	library	ADJ
eblip-24954	152	2	philosophy	philosophy	NOUN
eblip-24954	152	3	and	and	CCONJ
eblip-24954	152	4	practice	practice	NOUN
eblip-24954	152	5	(	(	PUNCT
eblip-24954	152	6	e	e	NOUN
eblip-24954	152	7	-	-	NOUN
eblip-24954	152	8	journal	journal	NOUN
eblip-24954	152	9	)	)	PUNCT
eblip-24954	152	10	,	,	PUNCT
eblip-24954	152	11	(	(	PUNCT
eblip-24954	152	12	554	554	NUM
eblip-24954	152	13	)	)	PUNCT
eblip-24954	152	14	.	.	PUNCT
eblip-24954	153	1	retrieved	retrieve	VERB
eblip-24954	153	2	from	from	ADP
eblip-24954	153	3	http://digitalcommons.unl.edu/libphilprac/554	http://digitalcommons.unl.edu/libphilprac/554	PROPN
eblip-24954	153	4	  	  	SPACE
eblip-24954	153	5	dinkins	dinkins	PROPN
eblip-24954	153	6	,	,	PUNCT
eblip-24954	153	7	d.	d.	PROPN
eblip-24954	153	8	,	,	PUNCT
eblip-24954	153	9	&	&	CCONJ
eblip-24954	153	10	ryan	ryan	PROPN
eblip-24954	153	11	,	,	PUNCT
eblip-24954	153	12	s.	s.	PROPN
eblip-24954	153	13	m.	m.	PROPN
eblip-24954	153	14	(	(	PUNCT
eblip-24954	153	15	2010	2010	NUM
eblip-24954	153	16	)	)	PUNCT
eblip-24954	153	17	.	.	PUNCT
eblip-24954	154	1	measuring	measure	VERB
eblip-24954	154	2	referrals	referral	NOUN
eblip-24954	154	3	:	:	PUNCT
eblip-24954	154	4	the	the	DET
eblip-24954	154	5	use	use	NOUN
eblip-24954	154	6	of	of	ADP
eblip-24954	154	7	paraprofessionals	paraprofessional	NOUN
eblip-24954	154	8	at	at	ADP
eblip-24954	154	9	the	the	DET
eblip-24954	154	10	reference	reference	NOUN
eblip-24954	154	11	desk	desk	NOUN
eblip-24954	154	12	.	.	PUNCT
eblip-24954	155	1	the	the	DET
eblip-24954	155	2	journal	journal	NOUN
eblip-24954	155	3	of	of	ADP
eblip-24954	155	4	academic	academic	ADJ
eblip-24954	155	5	librarianship	librarianship	NOUN
eblip-24954	155	6	,	,	PUNCT
eblip-24954	155	7	36(4	36(4	NUM
eblip-24954	155	8	)	)	PUNCT
eblip-24954	155	9	,	,	PUNCT
eblip-24954	155	10	279	279	NUM
eblip-24954	155	11	-	-	SYM
eblip-24954	155	12	286	286	NUM
eblip-24954	155	13	.	.	PUNCT
eblip-24954	156	1	http://dx.doi.org/10.1016/j.acalib.2010.05.001	http://dx.doi.org/10.1016/j.acalib.2010.05.001	PROPN
eblip-24954	156	2	  	  	SPACE
eblip-24954	156	3	dworak	dworak	PROPN
eblip-24954	156	4	,	,	PUNCT
eblip-24954	156	5	e.	e.	PROPN
eblip-24954	156	6	(	(	PUNCT
eblip-24954	156	7	2011	2011	NUM
eblip-24954	156	8	)	)	PUNCT
eblip-24954	156	9	.	.	PUNCT
eblip-24954	156	10	  	  	SPACE
eblip-24954	157	1	libanalytics	libanalytic	NOUN
eblip-24954	157	2	.	.	PUNCT
eblip-24954	158	1	charleston	charleston	PROPN
eblip-24954	158	2	advisor	advisor	PROPN
eblip-24954	158	3	,	,	PUNCT
eblip-24954	158	4	13(2	13(2	PROPN
eblip-24954	158	5	)	)	PUNCT
eblip-24954	158	6	,	,	PUNCT
eblip-24954	158	7	41	41	NUM
eblip-24954	158	8	-	-	SYM
eblip-24954	158	9	44	44	NUM
eblip-24954	158	10	.	.	PUNCT
eblip-24954	159	1	http://dx.doi.org/10.5260/chara.13.3.41	http://dx.doi.org/10.5260/chara.13.3.41	NOUN
eblip-24954	159	2	  	  	SPACE
eblip-24954	159	3	flatley	flatley	PROPN
eblip-24954	159	4	,	,	PUNCT
eblip-24954	159	5	r.	r.	PROPN
eblip-24954	159	6	,	,	PUNCT
eblip-24954	159	7	&	&	CCONJ
eblip-24954	159	8	jensen	jensen	PROPN
eblip-24954	159	9	,	,	PUNCT
eblip-24954	159	10	r.	r.	PROPN
eblip-24954	159	11	b.	b.	PROPN
eblip-24954	159	12	(	(	PUNCT
eblip-24954	159	13	2012	2012	NUM
eblip-24954	159	14	)	)	PUNCT
eblip-24954	159	15	.	.	PUNCT
eblip-24954	160	1	implementation	implementation	NOUN
eblip-24954	160	2	and	and	CCONJ
eblip-24954	160	3	use	use	NOUN
eblip-24954	160	4	of	of	ADP
eblip-24954	160	5	the	the	DET
eblip-24954	160	6	reference	reference	NOUN
eblip-24954	160	7	analytics	analytic	NOUN
eblip-24954	160	8	module	module	NOUN
eblip-24954	160	9	of	of	ADP
eblip-24954	160	10	libanswers	libanswer	NOUN
eblip-24954	160	11	.	.	PUNCT
eblip-24954	161	1	journal	journal	NOUN
eblip-24954	161	2	of	of	ADP
eblip-24954	161	3	electronic	electronic	ADJ
eblip-24954	161	4	resources	resource	NOUN
eblip-24954	161	5	librarianship	librarianship	NOUN
eblip-24954	161	6	,	,	PUNCT
eblip-24954	161	7	24(4	24(4	NUM
eblip-24954	161	8	)	)	PUNCT
eblip-24954	161	9	,	,	PUNCT
eblip-24954	161	10	310	310	NUM
eblip-24954	161	11	-	-	SYM
eblip-24954	161	12	315	315	NUM
eblip-24954	161	13	.	.	PUNCT
eblip-24954	162	1	http://dx.doi.org/10.1080/1941126x.2012.732838	http://dx.doi.org/10.1080/1941126x.2012.732838	VERB
eblip-24954	162	2	  	  	SPACE
eblip-24954	162	3	gerlich	gerlich	PROPN
eblip-24954	162	4	,	,	PUNCT
eblip-24954	162	5	b.	b.	PROPN
eblip-24954	162	6	k.	k.	PROPN
eblip-24954	162	7	,	,	PUNCT
eblip-24954	162	8	&	&	CCONJ
eblip-24954	162	9	berard	berard	PROPN
eblip-24954	162	10	,	,	PUNCT
eblip-24954	162	11	l.	l.	PROPN
eblip-24954	162	12	g.	g.	PROPN
eblip-24954	162	13	(	(	PUNCT
eblip-24954	162	14	2007	2007	NUM
eblip-24954	162	15	)	)	PUNCT
eblip-24954	162	16	.	.	PUNCT
eblip-24954	163	1	introducing	introduce	VERB
eblip-24954	163	2	the	the	DET
eblip-24954	163	3	read	read	NOUN
eblip-24954	163	4	scale	scale	NOUN
eblip-24954	163	5	:	:	PUNCT
eblip-24954	163	6	qualitative	qualitative	ADJ
eblip-24954	163	7	statistics	statistic	NOUN
eblip-24954	163	8	for	for	ADP
eblip-24954	163	9	academic	academic	ADJ
eblip-24954	163	10	reference	reference	NOUN
eblip-24954	163	11	services	service	NOUN
eblip-24954	163	12	.	.	PUNCT
eblip-24954	164	1	georgia	georgia	PROPN
eblip-24954	164	2	library	library	PROPN
eblip-24954	164	3	quarterly	quarterly	ADV
eblip-24954	164	4	,	,	PUNCT
eblip-24954	164	5	 	 	SPACE
eblip-24954	164	6	43(4	43(4	NOUN
eblip-24954	164	7	)	)	PUNCT
eblip-24954	164	8	,	,	PUNCT
eblip-24954	164	9	7	7	NUM
eblip-24954	164	10	-	-	SYM
eblip-24954	164	11	13	13	NUM
eblip-24954	164	12	.	.	PUNCT
eblip-24954	165	1	retrieved	retrieve	VERB
eblip-24954	165	2	from	from	ADP
eblip-24954	165	3	http://digitalcommons.kennesaw.edu/glq/vol43/iss4/4	http://digitalcommons.kennesaw.edu/glq/vol43/iss4/4	PROPN
eblip-24954	165	4	  	  	SPACE
eblip-24954	165	5	gossett	gossett	PROPN
eblip-24954	165	6	,	,	PUNCT
eblip-24954	165	7	j.	j.	PROPN
eblip-24954	165	8	g.	g.	PROPN
eblip-24954	165	9	,	,	PUNCT
eblip-24954	165	10	stephan	stephan	PROPN
eblip-24954	165	11	,	,	PUNCT
eblip-24954	165	12	e.	e.	PROPN
eblip-24954	165	13	,	,	PUNCT
eblip-24954	165	14	&	&	CCONJ
eblip-24954	165	15	marrall	marrall	PROPN
eblip-24954	165	16	,	,	PUNCT
eblip-24954	165	17	r.	r.	PROPN
eblip-24954	165	18	(	(	PUNCT
eblip-24954	165	19	2012	2012	NUM
eblip-24954	165	20	)	)	PUNCT
eblip-24954	165	21	.	.	PUNCT
eblip-24954	165	22	 	 	SPACE
eblip-24954	166	1	implementing	implement	VERB
eblip-24954	166	2	reference	reference	NOUN
eblip-24954	166	3	statistics	statistic	NOUN
eblip-24954	166	4	collection	collection	NOUN
eblip-24954	166	5	software	software	NOUN
eblip-24954	166	6	at	at	ADP
eblip-24954	166	7	multiple	multiple	ADJ
eblip-24954	166	8	library	library	NOUN
eblip-24954	166	9	service	service	NOUN
eblip-24954	166	10	points	point	NOUN
eblip-24954	166	11	.	.	PUNCT
eblip-24954	167	1	new	new	ADJ
eblip-24954	167	2	library	library	NOUN
eblip-24954	167	3	world	world	NOUN
eblip-24954	167	4	,	,	PUNCT
eblip-24954	167	5	113(5/6	113(5/6	PROPN
eblip-24954	167	6	)	)	PUNCT
eblip-24954	167	7	,	,	PUNCT
eblip-24954	167	8	235	235	NUM
eblip-24954	167	9	-	-	SYM
eblip-24954	167	10	248	248	NUM
eblip-24954	167	11	.	.	PUNCT
eblip-24954	168	1	http://dx.doi.org/10.1108/03074801211226328	http://dx.doi.org/10.1108/03074801211226328	PROPN
eblip-24954	168	2	  	  	SPACE
eblip-24954	168	3	huling	huling	NOUN
eblip-24954	168	4	,	,	PUNCT
eblip-24954	168	5	n.	n.	NOUN
eblip-24954	168	6	(	(	PUNCT
eblip-24954	168	7	2002	2002	NUM
eblip-24954	168	8	)	)	PUNCT
eblip-24954	168	9	.	.	PUNCT
eblip-24954	169	1	reference	reference	NOUN
eblip-24954	169	2	services	service	NOUN
eblip-24954	169	3	and	and	CCONJ
eblip-24954	169	4	information	information	NOUN
eblip-24954	169	5	access	access	NOUN
eblip-24954	169	6	.	.	PUNCT
eblip-24954	170	1	in	in	ADP
eblip-24954	170	2	schement	schement	PROPN
eblip-24954	170	3	,	,	PUNCT
eblip-24954	170	4	j.	j.	PROPN
eblip-24954	170	5	r.	r.	PROPN
eblip-24954	170	6	(	(	PUNCT
eblip-24954	170	7	ed	ed	NOUN
eblip-24954	170	8	.	.	PUNCT
eblip-24954	170	9	)	)	PUNCT
eblip-24954	170	10	,	,	PUNCT
eblip-24954	170	11	encyclopedia	encyclopedia	NOUN
eblip-24954	170	12	of	of	ADP
eblip-24954	170	13	communication	communication	NOUN
eblip-24954	170	14	and	and	CCONJ
eblip-24954	170	15	information	information	NOUN
eblip-24954	170	16	(	(	PUNCT
eblip-24954	170	17	2nd	2nd	ADJ
eblip-24954	170	18	ed	ed	NOUN
eblip-24954	170	19	.	.	PUNCT
eblip-24954	170	20	)	)	PUNCT
eblip-24954	171	1	(	(	PUNCT
eblip-24954	171	2	pp	pp	X
eblip-24954	171	3	.	.	PUNCT
eblip-24954	172	1	867	867	NUM
eblip-24954	172	2	-	-	SYM
eblip-24954	172	3	874	874	NUM
eblip-24954	172	4	)	)	PUNCT
eblip-24954	172	5	.	.	PUNCT
eblip-24954	173	1	new	new	PROPN
eblip-24954	173	2	york	york	PROPN
eblip-24954	173	3	:	:	PUNCT
eblip-24954	173	4	macmillan	macmillan	PROPN
eblip-24954	173	5	reference	reference	PROPN
eblip-24954	173	6	usa	usa	PROPN
eblip-24954	173	7	.	.	PROPN
eblip-24954	173	8	  	  	SPACE
eblip-24954	173	9	kern	kern	PROPN
eblip-24954	173	10	,	,	PUNCT
eblip-24954	173	11	k.	k.	PROPN
eblip-24954	173	12	m.	m.	PROPN
eblip-24954	173	13	(	(	PUNCT
eblip-24954	173	14	2006	2006	NUM
eblip-24954	173	15	)	)	PUNCT
eblip-24954	173	16	.	.	PUNCT
eblip-24954	174	1	looking	look	VERB
eblip-24954	174	2	at	at	ADP
eblip-24954	174	3	the	the	DET
eblip-24954	174	4	bigger	big	ADJ
eblip-24954	174	5	picture	picture	NOUN
eblip-24954	174	6	:	:	PUNCT
eblip-24954	174	7	an	an	DET
eblip-24954	174	8	integrated	integrated	ADJ
eblip-24954	174	9	approach	approach	NOUN
eblip-24954	174	10	to	to	ADP
eblip-24954	174	11	evaluation	evaluation	NOUN
eblip-24954	174	12	of	of	ADP
eblip-24954	174	13	chat	chat	NOUN
eblip-24954	174	14	reference	reference	NOUN
eblip-24954	174	15	services	service	NOUN
eblip-24954	174	16	.	.	PUNCT
eblip-24954	175	1	the	the	DET
eblip-24954	175	2	reference	reference	NOUN
eblip-24954	175	3	librarian	librarian	NOUN
eblip-24954	175	4	,	,	PUNCT
eblip-24954	175	5	46(95	46(95	PROPN
eblip-24954	175	6	-	-	NOUN
eblip-24954	175	7	96	96	NUM
eblip-24954	175	8	)	)	PUNCT
eblip-24954	175	9	,	,	PUNCT
eblip-24954	175	10	99	99	NUM
eblip-24954	175	11	-	-	SYM
eblip-24954	175	12	112	112	NUM
eblip-24954	175	13	.	.	PUNCT
eblip-24954	175	14	http://dx.doi.org/10.1300/j120v46n95_07	http://dx.doi.org/10.1300/j120v46n95_07	PROPN
eblip-24954	175	15	  	  	SPACE
eblip-24954	175	16	king	king	NOUN
eblip-24954	175	17	,	,	PUNCT
eblip-24954	175	18	v.	v.	PROPN
eblip-24954	175	19	,	,	PUNCT
eblip-24954	175	20	&	&	CCONJ
eblip-24954	175	21	christensen	christensen	PROPN
eblip-24954	175	22	-	-	PUNCT
eblip-24954	175	23	lee	lee	PROPN
eblip-24954	175	24	,	,	PUNCT
eblip-24954	175	25	s.	s.	PROPN
eblip-24954	175	26	(	(	PUNCT
eblip-24954	175	27	2014	2014	NUM
eblip-24954	175	28	)	)	PUNCT
eblip-24954	175	29	.	.	PUNCT
eblip-24954	176	1	full	full	ADJ
eblip-24954	176	2	-	-	PUNCT
eblip-24954	176	3	time	time	NOUN
eblip-24954	176	4	reference	reference	NOUN
eblip-24954	176	5	with	with	ADP
eblip-24954	176	6	part	part	ADJ
eblip-24954	176	7	-	-	PUNCT
eblip-24954	176	8	time	time	NOUN
eblip-24954	176	9	librarians	librarian	NOUN
eblip-24954	176	10	.	.	PUNCT
eblip-24954	177	1	reference	reference	NOUN
eblip-24954	177	2	&	&	CCONJ
eblip-24954	177	3	user	user	PROPN
eblip-24954	177	4	services	services	PROPN
eblip-24954	177	5	quarterly	quarterly	ADV
eblip-24954	177	6	,	,	PUNCT
eblip-24954	177	7	54(1	54(1	NUM
eblip-24954	177	8	)	)	PUNCT
eblip-24954	177	9	,	,	PUNCT
eblip-24954	177	10	34	34	NUM
eblip-24954	177	11	-	-	SYM
eblip-24954	177	12	43	43	NUM
eblip-24954	177	13	.	.	PUNCT
eblip-24954	178	1	http://dx.doi.org/10.5860/rusq.54n1.34	http://dx.doi.org/10.5860/rusq.54n1.34	PROPN
eblip-24954	178	2	  	  	SPACE
eblip-24954	178	3	lederer	lederer	PROPN
eblip-24954	178	4	,	,	PUNCT
eblip-24954	178	5	n.	n.	NOUN
eblip-24954	178	6	,	,	PUNCT
eblip-24954	178	7	&	&	CCONJ
eblip-24954	178	8	feldmann	feldmann	PROPN
eblip-24954	178	9	.	.	PUNCT
eblip-24954	179	1	l.	l.	PROPN
eblip-24954	179	2	m.	m.	PROPN
eblip-24954	179	3	(	(	PUNCT
eblip-24954	179	4	2012	2012	NUM
eblip-24954	179	5	)	)	PUNCT
eblip-24954	179	6	.	.	PUNCT
eblip-24954	180	1	interactions	interaction	NOUN
eblip-24954	180	2	:	:	PUNCT
eblip-24954	180	3	a	a	DET
eblip-24954	180	4	study	study	NOUN
eblip-24954	180	5	of	of	ADP
eblip-24954	180	6	office	office	NOUN
eblip-24954	180	7	reference	reference	NOUN
eblip-24954	180	8	statistics	statistic	NOUN
eblip-24954	180	9	.	.	PUNCT
eblip-24954	181	1	evidence	evidence	NOUN
eblip-24954	181	2	based	base	VERB
eblip-24954	181	3	library	library	NOUN
eblip-24954	181	4	and	and	CCONJ
eblip-24954	181	5	information	information	NOUN
eblip-24954	181	6	practice	practice	NOUN
eblip-24954	181	7	,	,	PUNCT
eblip-24954	181	8	7(2	7(2	NUM
eblip-24954	181	9	)	)	PUNCT
eblip-24954	181	10	,	,	PUNCT
eblip-24954	181	11	5	5	NUM
eblip-24954	181	12	-	-	SYM
eblip-24954	181	13	19	19	NUM
eblip-24954	181	14	.	.	PUNCT
eblip-24954	181	15	retrieved	retrieve	VERB
eblip-24954	181	16	from	from	ADP
eblip-24954	181	17	http://ejournals.library.ualberta.ca/index.php/eblip/article/view/12282	http://ejournals.library.ualberta.ca/index.php/eblip/article/view/12282	PROPN
eblip-24954	181	18	  	  	SPACE
eblip-24954	181	19	martin	martin	PROPN
eblip-24954	181	20	,	,	PUNCT
eblip-24954	181	21	p.	p.	PROPN
eblip-24954	181	22	n.	n.	PROPN
eblip-24954	181	23	(	(	PUNCT
eblip-24954	181	24	2009	2009	NUM
eblip-24954	181	25	)	)	PUNCT
eblip-24954	181	26	.	.	PUNCT
eblip-24954	182	1	societal	societal	ADJ
eblip-24954	182	2	transformation	transformation	NOUN
eblip-24954	182	3	and	and	CCONJ
eblip-24954	182	4	reference	reference	NOUN
eblip-24954	182	5	services	service	NOUN
eblip-24954	182	6	in	in	ADP
eblip-24954	182	7	the	the	DET
eblip-24954	182	8	academic	academic	ADJ
eblip-24954	182	9	library	library	NOUN
eblip-24954	182	10	:	:	PUNCT
eblip-24954	182	11	theoretical	theoretical	ADJ
eblip-24954	182	12	foundations	foundation	NOUN
eblip-24954	182	13	for	for	ADP
eblip-24954	182	14	re	re	VERB
eblip-24954	182	15	-	-	ADJ
eblip-24954	182	16	envisioning	envisioning	ADJ
eblip-24954	182	17	reference	reference	NOUN
eblip-24954	182	18	.	.	PUNCT
eblip-24954	183	1	library	library	ADJ
eblip-24954	183	2	philosophy	philosophy	NOUN
eblip-24954	183	3	and	and	CCONJ
eblip-24954	183	4	practice	practice	NOUN
eblip-24954	183	5	,	,	PUNCT
eblip-24954	183	6	(	(	PUNCT
eblip-24954	183	7	260	260	NUM
eblip-24954	183	8	)	)	PUNCT
eblip-24954	183	9	.	.	PUNCT
eblip-24954	184	1	retrieved	retrieve	VERB
eblip-24954	184	2	from	from	ADP
eblip-24954	184	3	http://www.webpages.uidaho.edu/~mbolin/pamelamartin.htm	http://www.webpages.uidaho.edu/~mbolin/pamelamartin.htm	PROPN
eblip-24954	184	4	  	  	SPACE
eblip-24954	184	5	meserve	meserve	PROPN
eblip-24954	184	6	,	,	PUNCT
eblip-24954	184	7	h.	h.	PROPN
eblip-24954	184	8	c.	c.	PROPN
eblip-24954	184	9	,	,	PUNCT
eblip-24954	184	10	belanger	belanger	PROPN
eblip-24954	184	11	,	,	PUNCT
eblip-24954	184	12	s.	s.	PROPN
eblip-24954	184	13	e.	e.	PROPN
eblip-24954	184	14	,	,	PUNCT
eblip-24954	184	15	bowlby	bowlby	PROPN
eblip-24954	184	16	,	,	PUNCT
eblip-24954	184	17	j.	j.	PROPN
eblip-24954	184	18	,	,	PUNCT
eblip-24954	184	19	&	&	CCONJ
eblip-24954	184	20	rosenblum	rosenblum	PROPN
eblip-24954	184	21	,	,	PUNCT
eblip-24954	184	22	l.	l.	PROPN
eblip-24954	184	23	(	(	PUNCT
eblip-24954	184	24	2009	2009	NUM
eblip-24954	184	25	)	)	PUNCT
eblip-24954	184	26	.	.	PUNCT
eblip-24954	185	1	developing	develop	VERB
eblip-24954	185	2	a	a	DET
eblip-24954	185	3	model	model	NOUN
eblip-24954	185	4	for	for	ADP
eblip-24954	185	5	reference	reference	NOUN
eblip-24954	185	6	research	research	NOUN
eblip-24954	185	7	statistics	statistic	NOUN
eblip-24954	185	8	.	.	PUNCT
eblip-24954	186	1	reference	reference	NOUN
eblip-24954	186	2	&	&	CCONJ
eblip-24954	186	3	user	user	PROPN
eblip-24954	186	4	services	services	PROPN
eblip-24954	186	5	quarterly	quarterly	ADV
eblip-24954	186	6	,	,	PUNCT
eblip-24954	186	7	48(3	48(3	PROPN
eblip-24954	186	8	)	)	PUNCT
eblip-24954	186	9	,	,	PUNCT
eblip-24954	186	10	247–258	247–258	NUM
eblip-24954	186	11	.	.	PUNCT
eblip-24954	187	1	http://dx.doi.org/10.5860/rusq.48n3.247	http://dx.doi.org/10.5860/rusq.48n3.247	NOUN
eblip-24954	187	2	     	     	SPACE
eblip-24954	187	3	tyckoson	tyckoson	NOUN
eblip-24954	187	4	,	,	PUNCT
eblip-24954	187	5	d.	d.	PROPN
eblip-24954	187	6	a.	a.	PROPN
eblip-24954	187	7	(	(	PUNCT
eblip-24954	187	8	2012	2012	NUM
eblip-24954	187	9	)	)	PUNCT
eblip-24954	187	10	.	.	PUNCT
eblip-24954	188	1	issues	issue	NOUN
eblip-24954	188	2	and	and	CCONJ
eblip-24954	188	3	trends	trend	NOUN
eblip-24954	188	4	in	in	ADP
eblip-24954	188	5	the	the	DET
eblip-24954	188	6	management	management	NOUN
eblip-24954	188	7	of	of	ADP
eblip-24954	188	8	reference	reference	NOUN
eblip-24954	188	9	services	service	NOUN
eblip-24954	188	10	:	:	PUNCT
eblip-24954	188	11	a	a	DET
eblip-24954	188	12	historical	historical	ADJ
eblip-24954	188	13	perspective	perspective	NOUN
eblip-24954	188	14	.	.	PUNCT
eblip-24954	189	1	journal	journal	PROPN
eblip-24954	189	2	of	of	ADP
eblip-24954	189	3	library	library	PROPN
eblip-24954	189	4	administration	administration	NOUN
eblip-24954	189	5	,	,	PUNCT
eblip-24954	189	6	52(6/7	52(6/7	NUM
eblip-24954	189	7	)	)	PUNCT
eblip-24954	189	8	,	,	PUNCT
eblip-24954	189	9	581–600	581–600	NUM
eblip-24954	189	10	.	.	PUNCT
eblip-24954	190	1	http://dx.doi.org/10.1080/01930826.2012.707953	http://dx.doi.org/10.1080/01930826.2012.707953	VERB
eblip-24954	190	2	    	    	SPACE