id	sid	tid	token	lemma	pos
eblip-27269	1	1	article	article	NOUN
eblip-27269	1	2	  	  	SPACE
eblip-27269	1	3	iterative	iterative	NOUN
eblip-27269	1	4	chat	chat	NOUN
eblip-27269	1	5	transcript	transcript	NOUN
eblip-27269	1	6	analysis	analysis	NOUN
eblip-27269	1	7	:	:	PUNCT
eblip-27269	1	8	making	make	VERB
eblip-27269	1	9	meaning	meaning	NOUN
eblip-27269	1	10	from	from	ADP
eblip-27269	1	11	existing	exist	VERB
eblip-27269	1	12	data	datum	NOUN
eblip-27269	1	13	  	  	SPACE
eblip-27269	1	14	steven	steven	PROPN
eblip-27269	1	15	baumgart	baumgart	PROPN
eblip-27269	1	16	head	head	NOUN
eblip-27269	1	17	of	of	ADP
eblip-27269	1	18	memorial	memorial	ADJ
eblip-27269	1	19	library	library	NOUN
eblip-27269	1	20	public	public	PROPN
eblip-27269	1	21	services	services	PROPN
eblip-27269	1	22	university	university	PROPN
eblip-27269	1	23	of	of	ADP
eblip-27269	1	24	wisconsin	wisconsin	PROPN
eblip-27269	1	25	-	-	PUNCT
eblip-27269	1	26	madison	madison	PROPN
eblip-27269	1	27	libraries	libraries	PROPN
eblip-27269	1	28	madison	madison	PROPN
eblip-27269	1	29	,	,	PUNCT
eblip-27269	1	30	wisconsin	wisconsin	PROPN
eblip-27269	1	31	,	,	PUNCT
eblip-27269	1	32	united	united	PROPN
eblip-27269	1	33	states	states	PROPN
eblip-27269	1	34	of	of	ADP
eblip-27269	1	35	america	america	PROPN
eblip-27269	1	36	email	email	NOUN
eblip-27269	1	37	:	:	PUNCT
eblip-27269	1	38	steven.baumgart@wisc.edu	steven.baumgart@wisc.edu	X
eblip-27269	1	39	  	  	SPACE
eblip-27269	1	40	erin	erin	PROPN
eblip-27269	1	41	carillo	carillo	PROPN
eblip-27269	1	42	information	information	PROPN
eblip-27269	1	43	services	services	PROPN
eblip-27269	1	44	librarian	librarian	PROPN
eblip-27269	1	45	university	university	PROPN
eblip-27269	1	46	of	of	ADP
eblip-27269	1	47	wisconsin	wisconsin	PROPN
eblip-27269	1	48	-	-	PUNCT
eblip-27269	1	49	madison	madison	PROPN
eblip-27269	1	50	libraries	libraries	PROPN
eblip-27269	1	51	madison	madison	PROPN
eblip-27269	1	52	,	,	PUNCT
eblip-27269	1	53	wisconsin	wisconsin	PROPN
eblip-27269	1	54	,	,	PUNCT
eblip-27269	1	55	united	united	PROPN
eblip-27269	1	56	states	states	PROPN
eblip-27269	1	57	of	of	ADP
eblip-27269	1	58	america	america	PROPN
eblip-27269	1	59	email	email	NOUN
eblip-27269	1	60	:	:	PUNCT
eblip-27269	1	61	erin.carrillo@wisc.edu	erin.carrillo@wisc.edu	PROPN
eblip-27269	1	62	    	    	SPACE
eblip-27269	1	63	laura	laura	PROPN
eblip-27269	1	64	schmidli	schmidli	PROPN
eblip-27269	1	65	information	information	PROPN
eblip-27269	1	66	services	services	PROPN
eblip-27269	1	67	librarian	librarian	PROPN
eblip-27269	1	68	university	university	PROPN
eblip-27269	1	69	of	of	ADP
eblip-27269	1	70	wisconsin	wisconsin	PROPN
eblip-27269	1	71	-	-	PUNCT
eblip-27269	1	72	madison	madison	PROPN
eblip-27269	1	73	libraries	libraries	PROPN
eblip-27269	1	74	madison	madison	PROPN
eblip-27269	1	75	,	,	PUNCT
eblip-27269	1	76	wisconsin	wisconsin	PROPN
eblip-27269	1	77	,	,	PUNCT
eblip-27269	1	78	united	united	PROPN
eblip-27269	1	79	states	states	PROPN
eblip-27269	1	80	of	of	ADP
eblip-27269	1	81	america	america	PROPN
eblip-27269	1	82	email	email	NOUN
eblip-27269	1	83	:	:	PUNCT
eblip-27269	1	84	laura.schmidli@wisc.edu	laura.schmidli@wisc.edu	AUX
eblip-27269	1	85	  	  	SPACE
eblip-27269	1	86	received	receive	VERB
eblip-27269	1	87	:	:	PUNCT
eblip-27269	1	88	12	12	NUM
eblip-27269	1	89	feb	feb	NOUN
eblip-27269	1	90	.	.	PROPN
eblip-27269	2	1	2016	2016	NUM
eblip-27269	2	2	   	   	SPACE
eblip-27269	2	3	accepted	accept	VERB
eblip-27269	2	4	:	:	PUNCT
eblip-27269	2	5	11	11	NUM
eblip-27269	2	6	mar	mar	PROPN
eblip-27269	2	7	.	.	PROPN
eblip-27269	2	8	2016	2016	NUM
eblip-27269	2	9	       	       	SPACE
eblip-27269	2	10	2016	2016	NUM
eblip-27269	2	11	baumgart	baumgart	NOUN
eblip-27269	2	12	,	,	PUNCT
eblip-27269	2	13	carillo	carillo	PROPN
eblip-27269	2	14	,	,	PUNCT
eblip-27269	2	15	and	and	CCONJ
eblip-27269	2	16	schmidli	schmidli	PROPN
eblip-27269	2	17	.	.	PUNCT
eblip-27269	3	1	this	this	PRON
eblip-27269	3	2	is	be	AUX
eblip-27269	3	3	an	an	DET
eblip-27269	3	4	open	open	ADJ
eblip-27269	3	5	access	access	NOUN
eblip-27269	3	6	article	article	NOUN
eblip-27269	3	7	distributed	distribute	VERB
eblip-27269	3	8	under	under	ADP
eblip-27269	3	9	the	the	DET
eblip-27269	3	10	terms	term	NOUN
eblip-27269	3	11	of	of	ADP
eblip-27269	3	12	the	the	DET
eblip-27269	3	13	creative	creative	ADJ
eblip-27269	3	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-27269	3	15	alike	alike	ADJ
eblip-27269	3	16	license	license	VERB
eblip-27269	3	17	4.0	4.0	NUM
eblip-27269	3	18	international	international	ADJ
eblip-27269	3	19	(	(	PUNCT
eblip-27269	3	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-27269	3	21	)	)	PUNCT
eblip-27269	3	22	,	,	PUNCT
eblip-27269	3	23	which	which	PRON
eblip-27269	3	24	permits	permit	VERB
eblip-27269	3	25	unrestricted	unrestricted	ADJ
eblip-27269	3	26	use	use	NOUN
eblip-27269	3	27	,	,	PUNCT
eblip-27269	3	28	distribution	distribution	NOUN
eblip-27269	3	29	,	,	PUNCT
eblip-27269	3	30	and	and	CCONJ
eblip-27269	3	31	reproduction	reproduction	NOUN
eblip-27269	3	32	in	in	ADP
eblip-27269	3	33	any	any	DET
eblip-27269	3	34	medium	medium	NOUN
eblip-27269	3	35	,	,	PUNCT
eblip-27269	3	36	provided	provide	VERB
eblip-27269	3	37	the	the	DET
eblip-27269	3	38	original	original	ADJ
eblip-27269	3	39	work	work	NOUN
eblip-27269	3	40	is	be	AUX
eblip-27269	3	41	properly	properly	ADV
eblip-27269	3	42	attributed	attribute	VERB
eblip-27269	3	43	,	,	PUNCT
eblip-27269	3	44	not	not	PART
eblip-27269	3	45	used	use	VERB
eblip-27269	3	46	for	for	ADP
eblip-27269	3	47	commercial	commercial	ADJ
eblip-27269	3	48	purposes	purpose	NOUN
eblip-27269	3	49	,	,	PUNCT
eblip-27269	3	50	and	and	CCONJ
eblip-27269	3	51	,	,	PUNCT
eblip-27269	3	52	if	if	SCONJ
eblip-27269	3	53	transformed	transform	VERB
eblip-27269	3	54	,	,	PUNCT
eblip-27269	3	55	the	the	DET
eblip-27269	3	56	resulting	result	VERB
eblip-27269	3	57	work	work	NOUN
eblip-27269	3	58	is	be	AUX
eblip-27269	3	59	redistributed	redistribute	VERB
eblip-27269	3	60	under	under	ADP
eblip-27269	3	61	the	the	DET
eblip-27269	3	62	same	same	ADJ
eblip-27269	3	63	or	or	CCONJ
eblip-27269	3	64	similar	similar	ADJ
eblip-27269	3	65	license	license	NOUN
eblip-27269	3	66	to	to	ADP
eblip-27269	3	67	this	this	DET
eblip-27269	3	68	one	one	NUM
eblip-27269	3	69	.	.	PUNCT
eblip-27269	3	70	    	    	SPACE
eblip-27269	4	1	abstract	abstract	ADJ
eblip-27269	4	2	  	  	SPACE
eblip-27269	4	3	objective	objective	NOUN
eblip-27269	4	4	–	–	PUNCT
eblip-27269	4	5	in	in	ADP
eblip-27269	4	6	order	order	NOUN
eblip-27269	4	7	to	to	PART
eblip-27269	4	8	better	well	ADV
eblip-27269	4	9	contextualize	contextualize	VERB
eblip-27269	4	10	library	library	ADJ
eblip-27269	4	11	data	datum	NOUN
eblip-27269	4	12	about	about	ADP
eblip-27269	4	13	patron	patron	NOUN
eblip-27269	4	14	satisfaction	satisfaction	NOUN
eblip-27269	4	15	with	with	ADP
eblip-27269	4	16	reference	reference	NOUN
eblip-27269	4	17	services	service	NOUN
eblip-27269	4	18	,	,	PUNCT
eblip-27269	4	19	we	we	PRON
eblip-27269	4	20	analyzed	analyze	VERB
eblip-27269	4	21	an	an	DET
eblip-27269	4	22	existing	exist	VERB
eblip-27269	4	23	corpus	corpus	NOUN
eblip-27269	4	24	of	of	ADP
eblip-27269	4	25	chat	chat	NOUN
eblip-27269	4	26	transcripts	transcript	NOUN
eblip-27269	4	27	.	.	PUNCT
eblip-27269	5	1	having	having	AUX
eblip-27269	5	2	conducted	conduct	VERB
eblip-27269	5	3	a	a	DET
eblip-27269	5	4	similar	similar	ADJ
eblip-27269	5	5	analysis	analysis	NOUN
eblip-27269	5	6	in	in	ADP
eblip-27269	5	7	2010	2010	NUM
eblip-27269	5	8	,	,	PUNCT
eblip-27269	5	9	we	we	PRON
eblip-27269	5	10	also	also	ADV
eblip-27269	5	11	compared	compare	VERB
eblip-27269	5	12	librarian	librarian	ADJ
eblip-27269	5	13	behaviors	behavior	NOUN
eblip-27269	5	14	over	over	ADP
eblip-27269	5	15	time	time	NOUN
eblip-27269	5	16	.	.	PUNCT
eblip-27269	5	17	  	  	SPACE
eblip-27269	6	1	methods	method	NOUN
eblip-27269	6	2	–	–	PUNCT
eblip-27269	6	3	drawing	draw	VERB
eblip-27269	6	4	from	from	ADP
eblip-27269	6	5	the	the	DET
eblip-27269	6	6	library	library	NOUN
eblip-27269	6	7	literature	literature	NOUN
eblip-27269	6	8	,	,	PUNCT
eblip-27269	6	9	we	we	PRON
eblip-27269	6	10	identified	identify	VERB
eblip-27269	6	11	a	a	DET
eblip-27269	6	12	set	set	NOUN
eblip-27269	6	13	of	of	ADP
eblip-27269	6	14	librarian	librarian	ADJ
eblip-27269	6	15	behaviors	behavior	NOUN
eblip-27269	6	16	closely	closely	ADV
eblip-27269	6	17	associated	associate	VERB
eblip-27269	6	18	with	with	ADP
eblip-27269	6	19	patron	patron	NOUN
eblip-27269	6	20	satisfaction	satisfaction	NOUN
eblip-27269	6	21	.	.	PUNCT
eblip-27269	7	1	these	these	DET
eblip-27269	7	2	behaviors	behavior	NOUN
eblip-27269	7	3	include	include	VERB
eblip-27269	7	4	listening	listen	VERB
eblip-27269	7	5	to	to	ADP
eblip-27269	7	6	and	and	CCONJ
eblip-27269	7	7	understanding	understand	VERB
eblip-27269	7	8	patrons	patron	NOUN
eblip-27269	7	9	’	'	PUNCT
eblip-27269	7	10	needs	need	NOUN
eblip-27269	7	11	,	,	PUNCT
eblip-27269	7	12	inviting	invite	VERB
eblip-27269	7	13	patrons	patron	NOUN
eblip-27269	7	14	to	to	PART
eblip-27269	7	15	use	use	VERB
eblip-27269	7	16	the	the	DET
eblip-27269	7	17	service	service	NOUN
eblip-27269	7	18	again	again	ADV
eblip-27269	7	19	,	,	PUNCT
eblip-27269	7	20	and	and	CCONJ
eblip-27269	7	21	providing	provide	VERB
eblip-27269	7	22	instruction	instruction	NOUN
eblip-27269	7	23	or	or	CCONJ
eblip-27269	7	24	completing	complete	VERB
eblip-27269	7	25	a	a	DET
eblip-27269	7	26	search	search	NOUN
eblip-27269	7	27	for	for	ADP
eblip-27269	7	28	patrons	patron	NOUN
eblip-27269	7	29	.	.	PUNCT
eblip-27269	8	1	analysis	analysis	NOUN
eblip-27269	8	2	of	of	ADP
eblip-27269	8	3	the	the	DET
eblip-27269	8	4	chat	chat	PROPN
eblip-27269	8	5	transcripts	transcript	NOUN
eblip-27269	8	6	included	include	VERB
eblip-27269	8	7	establishing	establish	VERB
eblip-27269	8	8	a	a	DET
eblip-27269	8	9	coding	code	VERB
eblip-27269	8	10	schema	schema	NOUN
eblip-27269	8	11	,	,	PUNCT
eblip-27269	8	12	applying	apply	VERB
eblip-27269	8	13	these	these	DET
eblip-27269	8	14	codes	code	NOUN
eblip-27269	8	15	to	to	ADP
eblip-27269	8	16	individual	individual	ADJ
eblip-27269	8	17	chat	chat	NOUN
eblip-27269	8	18	transcripts	transcript	NOUN
eblip-27269	8	19	,	,	PUNCT
eblip-27269	8	20	and	and	CCONJ
eblip-27269	8	21	analyzing	analyze	VERB
eblip-27269	8	22	these	these	DET
eblip-27269	8	23	codes	code	NOUN
eblip-27269	8	24	across	across	ADP
eblip-27269	8	25	the	the	DET
eblip-27269	8	26	corpus	corpus	NOUN
eblip-27269	8	27	of	of	ADP
eblip-27269	8	28	transcripts	transcript	NOUN
eblip-27269	8	29	for	for	ADP
eblip-27269	8	30	frequency	frequency	NOUN
eblip-27269	8	31	and	and	CCONJ
eblip-27269	8	32	correlation	correlation	NOUN
eblip-27269	8	33	with	with	ADP
eblip-27269	8	34	other	other	ADJ
eblip-27269	8	35	codes	code	NOUN
eblip-27269	8	36	.	.	PUNCT
eblip-27269	9	1	the	the	DET
eblip-27269	9	2	currently	currently	ADV
eblip-27269	9	3	presented	present	VERB
eblip-27269	9	4	analysis	analysis	NOUN
eblip-27269	9	5	used	use	VERB
eblip-27269	9	6	chat	chat	NOUN
eblip-27269	9	7	transcripts	transcript	NOUN
eblip-27269	9	8	from	from	ADP
eblip-27269	9	9	the	the	DET
eblip-27269	9	10	fall	fall	NOUN
eblip-27269	9	11	of	of	ADP
eblip-27269	9	12	2013	2013	NUM
eblip-27269	9	13	and	and	CCONJ
eblip-27269	9	14	seeks	seek	VERB
eblip-27269	9	15	changes	change	NOUN
eblip-27269	9	16	in	in	ADP
eblip-27269	9	17	librarian	librarian	ADJ
eblip-27269	9	18	behavior	behavior	NOUN
eblip-27269	9	19	over	over	ADP
eblip-27269	9	20	time	time	NOUN
eblip-27269	9	21	in	in	ADP
eblip-27269	9	22	order	order	NOUN
eblip-27269	9	23	to	to	PART
eblip-27269	9	24	gauge	gauge	VERB
eblip-27269	9	25	the	the	DET
eblip-27269	9	26	success	success	NOUN
eblip-27269	9	27	of	of	ADP
eblip-27269	9	28	establishing	establish	VERB
eblip-27269	9	29	best	good	ADJ
eblip-27269	9	30	practices	practice	NOUN
eblip-27269	9	31	and	and	CCONJ
eblip-27269	9	32	improving	improve	VERB
eblip-27269	9	33	training	training	NOUN
eblip-27269	9	34	standardization	standardization	NOUN
eblip-27269	9	35	over	over	ADP
eblip-27269	9	36	the	the	DET
eblip-27269	9	37	last	last	ADJ
eblip-27269	9	38	three	three	NUM
eblip-27269	9	39	years	year	NOUN
eblip-27269	9	40	.	.	PUNCT
eblip-27269	9	41	  	  	SPACE
eblip-27269	9	42	results	result	VERB
eblip-27269	9	43	–	–	PUNCT
eblip-27269	9	44	the	the	DET
eblip-27269	9	45	analysis	analysis	NOUN
eblip-27269	9	46	shows	show	VERB
eblip-27269	9	47	that	that	SCONJ
eblip-27269	9	48	librarian	librarian	ADJ
eblip-27269	9	49	behaviors	behavior	NOUN
eblip-27269	9	50	have	have	AUX
eblip-27269	9	51	changed	change	VERB
eblip-27269	9	52	over	over	ADP
eblip-27269	9	53	time	time	NOUN
eblip-27269	9	54	,	,	PUNCT
eblip-27269	9	55	pointing	point	VERB
eblip-27269	9	56	to	to	ADP
eblip-27269	9	57	what	what	PRON
eblip-27269	9	58	campus	campus	NOUN
eblip-27269	9	59	librarians	librarian	NOUN
eblip-27269	9	60	are	be	AUX
eblip-27269	9	61	doing	do	VERB
eblip-27269	9	62	well	well	ADV
eblip-27269	9	63	,	,	PUNCT
eblip-27269	9	64	and	and	CCONJ
eblip-27269	9	65	that	that	SCONJ
eblip-27269	9	66	implementation	implementation	NOUN
eblip-27269	9	67	of	of	ADP
eblip-27269	9	68	best	good	ADJ
eblip-27269	9	69	practices	practice	NOUN
eblip-27269	9	70	at	at	ADP
eblip-27269	9	71	a	a	DET
eblip-27269	9	72	campus	campus	NOUN
eblip-27269	9	73	level	level	NOUN
eblip-27269	9	74	after	after	ADP
eblip-27269	9	75	the	the	DET
eblip-27269	9	76	2010	2010	NUM
eblip-27269	9	77	analysis	analysis	NOUN
eblip-27269	9	78	may	may	AUX
eblip-27269	9	79	have	have	AUX
eblip-27269	9	80	increased	increase	VERB
eblip-27269	9	81	these	these	DET
eblip-27269	9	82	positive	positive	ADJ
eblip-27269	9	83	behaviors	behavior	NOUN
eblip-27269	9	84	.	.	PUNCT
eblip-27269	10	1	the	the	DET
eblip-27269	10	2	analysis	analysis	NOUN
eblip-27269	10	3	also	also	ADV
eblip-27269	10	4	shows	show	VERB
eblip-27269	10	5	opportunities	opportunity	NOUN
eblip-27269	10	6	for	for	ADP
eblip-27269	10	7	further	further	ADJ
eblip-27269	10	8	standardization	standardization	NOUN
eblip-27269	10	9	and	and	CCONJ
eblip-27269	10	10	reinforcement	reinforcement	NOUN
eblip-27269	10	11	of	of	ADP
eblip-27269	10	12	best	good	ADJ
eblip-27269	10	13	practices	practice	NOUN
eblip-27269	10	14	.	.	PUNCT
eblip-27269	10	15	  	  	SPACE
eblip-27269	10	16	conclusion	conclusion	NOUN
eblip-27269	10	17	–	–	PUNCT
eblip-27269	10	18	qualitative	qualitative	ADJ
eblip-27269	10	19	analysis	analysis	NOUN
eblip-27269	10	20	of	of	ADP
eblip-27269	10	21	already	already	ADV
eblip-27269	10	22	-	-	PUNCT
eblip-27269	10	23	collected	collect	VERB
eblip-27269	10	24	data	datum	NOUN
eblip-27269	10	25	serves	serve	VERB
eblip-27269	10	26	as	as	ADP
eblip-27269	10	27	a	a	DET
eblip-27269	10	28	model	model	NOUN
eblip-27269	10	29	for	for	ADP
eblip-27269	10	30	other	other	ADJ
eblip-27269	10	31	units	unit	NOUN
eblip-27269	10	32	and	and	CCONJ
eblip-27269	10	33	suggests	suggest	VERB
eblip-27269	10	34	areas	area	NOUN
eblip-27269	10	35	for	for	ADP
eblip-27269	10	36	process	process	NOUN
eblip-27269	10	37	improvement	improvement	NOUN
eblip-27269	10	38	,	,	PUNCT
eblip-27269	10	39	including	include	VERB
eblip-27269	10	40	enhanced	enhance	VERB
eblip-27269	10	41	coder	coder	NOUN
eblip-27269	10	42	training	training	NOUN
eblip-27269	10	43	and	and	CCONJ
eblip-27269	10	44	code	code	NOUN
eblip-27269	10	45	schema	schema	NOUN
eblip-27269	10	46	design	design	NOUN
eblip-27269	10	47	.	.	PUNCT
eblip-27269	11	1	further	further	ADJ
eblip-27269	11	2	analysis	analysis	NOUN
eblip-27269	11	3	of	of	ADP
eblip-27269	11	4	chat	chat	NOUN
eblip-27269	11	5	patrons	patron	NOUN
eblip-27269	11	6	’	'	PUNCT
eblip-27269	11	7	questions	question	NOUN
eblip-27269	11	8	is	be	AUX
eblip-27269	11	9	also	also	ADV
eblip-27269	11	10	warranted	warrant	VERB
eblip-27269	11	11	,	,	PUNCT
eblip-27269	11	12	including	include	VERB
eblip-27269	11	13	investigation	investigation	NOUN
eblip-27269	11	14	of	of	ADP
eblip-27269	11	15	the	the	DET
eblip-27269	11	16	relationship	relationship	NOUN
eblip-27269	11	17	between	between	ADP
eblip-27269	11	18	subjectand	subjectand	NOUN
eblip-27269	11	19	location	location	NOUN
eblip-27269	11	20	-	-	PUNCT
eblip-27269	11	21	specific	specific	ADJ
eblip-27269	11	22	questions	question	NOUN
eblip-27269	11	23	and	and	CCONJ
eblip-27269	11	24	referrals	referral	NOUN
eblip-27269	11	25	.	.	PUNCT
eblip-27269	11	26	    	    	SPACE
eblip-27269	12	1	introduction	introduction	NOUN
eblip-27269	12	2	  	  	SPACE
eblip-27269	12	3	twice	twice	DET
eblip-27269	12	4	each	each	DET
eblip-27269	12	5	year	year	NOUN
eblip-27269	12	6	,	,	PUNCT
eblip-27269	12	7	university	university	PROPN
eblip-27269	12	8	of	of	ADP
eblip-27269	12	9	wisconsin	wisconsin	PROPN
eblip-27269	12	10	-	-	PUNCT
eblip-27269	12	11	madison	madison	PROPN
eblip-27269	12	12	campus	campus	NOUN
eblip-27269	12	13	libraries	library	NOUN
eblip-27269	12	14	participate	participate	VERB
eblip-27269	12	15	in	in	ADP
eblip-27269	12	16	a	a	DET
eblip-27269	12	17	public	public	ADJ
eblip-27269	12	18	service	service	NOUN
eblip-27269	12	19	data	datum	NOUN
eblip-27269	12	20	gathering	gathering	NOUN
eblip-27269	12	21	week	week	NOUN
eblip-27269	12	22	,	,	PUNCT
eblip-27269	12	23	during	during	ADP
eblip-27269	12	24	which	which	PRON
eblip-27269	12	25	each	each	DET
eblip-27269	12	26	library	library	NOUN
eblip-27269	12	27	is	be	AUX
eblip-27269	12	28	encouraged	encourage	VERB
eblip-27269	12	29	to	to	PART
eblip-27269	12	30	record	record	VERB
eblip-27269	12	31	all	all	DET
eblip-27269	12	32	public	public	ADJ
eblip-27269	12	33	service	service	NOUN
eblip-27269	12	34	interactions	interaction	NOUN
eblip-27269	12	35	.	.	PUNCT
eblip-27269	13	1	these	these	DET
eblip-27269	13	2	sweeps	sweep	NOUN
eblip-27269	13	3	weeks	week	NOUN
eblip-27269	13	4	occur	occur	VERB
eblip-27269	13	5	during	during	ADP
eblip-27269	13	6	the	the	DET
eblip-27269	13	7	tenth	tenth	ADJ
eblip-27269	13	8	week	week	NOUN
eblip-27269	13	9	of	of	ADP
eblip-27269	13	10	the	the	DET
eblip-27269	13	11	fall	fall	NOUN
eblip-27269	13	12	semester	semester	NOUN
eblip-27269	13	13	and	and	CCONJ
eblip-27269	13	14	the	the	DET
eblip-27269	13	15	seventh	seventh	ADJ
eblip-27269	13	16	week	week	NOUN
eblip-27269	13	17	of	of	ADP
eblip-27269	13	18	the	the	DET
eblip-27269	13	19	spring	spring	NOUN
eblip-27269	13	20	semester	semester	NOUN
eblip-27269	13	21	.	.	PUNCT
eblip-27269	14	1	they	they	PRON
eblip-27269	14	2	generate	generate	VERB
eblip-27269	14	3	a	a	DET
eblip-27269	14	4	corpus	corpus	NOUN
eblip-27269	14	5	of	of	ADP
eblip-27269	14	6	chat	chat	NOUN
eblip-27269	14	7	interactions	interaction	NOUN
eblip-27269	14	8	that	that	PRON
eblip-27269	14	9	are	be	AUX
eblip-27269	14	10	recorded	record	VERB
eblip-27269	14	11	and	and	CCONJ
eblip-27269	14	12	retained	retain	VERB
eblip-27269	14	13	.	.	PUNCT
eblip-27269	15	1	in	in	ADP
eblip-27269	15	2	2010	2010	NUM
eblip-27269	15	3	,	,	PUNCT
eblip-27269	15	4	the	the	DET
eblip-27269	15	5	library	library	NOUN
eblip-27269	15	6	’s	’s	PART
eblip-27269	15	7	reference	reference	NOUN
eblip-27269	15	8	assessment	assessment	NOUN
eblip-27269	15	9	working	working	PROPN
eblip-27269	15	10	group	group	NOUN
eblip-27269	15	11	decided	decide	VERB
eblip-27269	15	12	to	to	PART
eblip-27269	15	13	analyze	analyze	VERB
eblip-27269	15	14	this	this	DET
eblip-27269	15	15	data	datum	NOUN
eblip-27269	15	16	set	set	VERB
eblip-27269	15	17	to	to	PART
eblip-27269	15	18	assess	assess	VERB
eblip-27269	15	19	the	the	DET
eblip-27269	15	20	quality	quality	NOUN
eblip-27269	15	21	of	of	ADP
eblip-27269	15	22	our	our	PRON
eblip-27269	15	23	campus	campus	NOUN
eblip-27269	15	24	reference	reference	NOUN
eblip-27269	15	25	service	service	NOUN
eblip-27269	15	26	.	.	PUNCT
eblip-27269	15	27	  	  	SPACE
eblip-27269	16	1	the	the	DET
eblip-27269	16	2	reference	reference	NOUN
eblip-27269	16	3	assessment	assessment	NOUN
eblip-27269	16	4	working	working	NOUN
eblip-27269	16	5	group	group	NOUN
eblip-27269	16	6	is	be	AUX
eblip-27269	16	7	composed	compose	VERB
eblip-27269	16	8	of	of	ADP
eblip-27269	16	9	three	three	NUM
eblip-27269	16	10	to	to	PART
eblip-27269	16	11	six	six	NUM
eblip-27269	16	12	librarians	librarian	NOUN
eblip-27269	16	13	from	from	ADP
eblip-27269	16	14	different	different	ADJ
eblip-27269	16	15	libraries	library	NOUN
eblip-27269	16	16	on	on	ADP
eblip-27269	16	17	campus	campus	NOUN
eblip-27269	16	18	and	and	CCONJ
eblip-27269	16	19	is	be	AUX
eblip-27269	16	20	charged	charge	VERB
eblip-27269	16	21	with	with	ADP
eblip-27269	16	22	coordinating	coordinate	VERB
eblip-27269	16	23	each	each	DET
eblip-27269	16	24	sweeps	sweep	NOUN
eblip-27269	16	25	week	week	NOUN
eblip-27269	16	26	and	and	CCONJ
eblip-27269	16	27	reporting	report	VERB
eblip-27269	16	28	about	about	ADP
eblip-27269	16	29	this	this	DET
eblip-27269	16	30	data	datum	NOUN
eblip-27269	16	31	twice	twice	ADV
eblip-27269	16	32	per	per	ADP
eblip-27269	16	33	year	year	NOUN
eblip-27269	16	34	.	.	PUNCT
eblip-27269	17	1	this	this	DET
eblip-27269	17	2	group	group	NOUN
eblip-27269	17	3	decided	decide	VERB
eblip-27269	17	4	to	to	PART
eblip-27269	17	5	analyze	analyze	VERB
eblip-27269	17	6	chat	chat	VERB
eblip-27269	17	7	transcripts	transcript	NOUN
eblip-27269	17	8	in	in	ADP
eblip-27269	17	9	order	order	NOUN
eblip-27269	17	10	to	to	PART
eblip-27269	17	11	better	well	ADV
eblip-27269	17	12	contextualize	contextualize	VERB
eblip-27269	17	13	and	and	CCONJ
eblip-27269	17	14	add	add	VERB
eblip-27269	17	15	qualitative	qualitative	ADJ
eblip-27269	17	16	data	datum	NOUN
eblip-27269	17	17	to	to	ADP
eblip-27269	17	18	this	this	DET
eblip-27269	17	19	report	report	NOUN
eblip-27269	17	20	.	.	PUNCT
eblip-27269	18	1	for	for	ADP
eblip-27269	18	2	the	the	DET
eblip-27269	18	3	analysis	analysis	NOUN
eblip-27269	18	4	,	,	PUNCT
eblip-27269	18	5	the	the	DET
eblip-27269	18	6	group	group	NOUN
eblip-27269	18	7	used	use	VERB
eblip-27269	18	8	chat	chat	NOUN
eblip-27269	18	9	transcripts	transcript	NOUN
eblip-27269	18	10	from	from	ADP
eblip-27269	18	11	the	the	DET
eblip-27269	18	12	general	general	ADJ
eblip-27269	18	13	campus	campus	NOUN
eblip-27269	18	14	queue	queue	NOUN
eblip-27269	18	15	,	,	PUNCT
eblip-27269	18	16	which	which	PRON
eblip-27269	18	17	is	be	AUX
eblip-27269	18	18	the	the	DET
eblip-27269	18	19	main	main	ADJ
eblip-27269	18	20	point	point	NOUN
eblip-27269	18	21	of	of	ADP
eblip-27269	18	22	entry	entry	NOUN
eblip-27269	18	23	into	into	ADP
eblip-27269	18	24	chat	chat	NOUN
eblip-27269	18	25	for	for	ADP
eblip-27269	18	26	uw	uw	PROPN
eblip-27269	18	27	-	-	PROPN
eblip-27269	18	28	madison	madison	NOUN
eblip-27269	18	29	users	user	NOUN
eblip-27269	18	30	.	.	PUNCT
eblip-27269	19	1	the	the	DET
eblip-27269	19	2	main	main	ADJ
eblip-27269	19	3	goal	goal	NOUN
eblip-27269	19	4	of	of	ADP
eblip-27269	19	5	this	this	DET
eblip-27269	19	6	analysis	analysis	NOUN
eblip-27269	19	7	was	be	AUX
eblip-27269	19	8	to	to	PART
eblip-27269	19	9	discover	discover	VERB
eblip-27269	19	10	patterns	pattern	NOUN
eblip-27269	19	11	of	of	ADP
eblip-27269	19	12	librarian	librarian	ADJ
eblip-27269	19	13	and	and	CCONJ
eblip-27269	19	14	patron	patron	NOUN
eblip-27269	19	15	behavior	behavior	NOUN
eblip-27269	19	16	,	,	PUNCT
eblip-27269	19	17	particularly	particularly	ADV
eblip-27269	19	18	as	as	SCONJ
eblip-27269	19	19	our	our	PRON
eblip-27269	19	20	chat	chat	PROPN
eblip-27269	19	21	reference	reference	NOUN
eblip-27269	19	22	service	service	NOUN
eblip-27269	19	23	had	have	AUX
eblip-27269	19	24	become	become	VERB
eblip-27269	19	25	increasingly	increasingly	ADV
eblip-27269	19	26	busy	busy	ADJ
eblip-27269	19	27	over	over	ADP
eblip-27269	19	28	the	the	DET
eblip-27269	19	29	previous	previous	ADJ
eblip-27269	19	30	years	year	NOUN
eblip-27269	19	31	.	.	PUNCT
eblip-27269	19	32	  	  	SPACE
eblip-27269	20	1	while	while	SCONJ
eblip-27269	20	2	this	this	DET
eblip-27269	20	3	first	first	ADJ
eblip-27269	20	4	analysis	analysis	NOUN
eblip-27269	20	5	using	use	VERB
eblip-27269	20	6	2010	2010	NUM
eblip-27269	20	7	chat	chat	NOUN
eblip-27269	20	8	transcripts	transcript	NOUN
eblip-27269	20	9	included	include	VERB
eblip-27269	20	10	28	28	NUM
eblip-27269	20	11	codes	code	NOUN
eblip-27269	20	12	,	,	PUNCT
eblip-27269	20	13	indicating	indicate	VERB
eblip-27269	20	14	a	a	DET
eblip-27269	20	15	variety	variety	NOUN
eblip-27269	20	16	of	of	ADP
eblip-27269	20	17	behaviors	behavior	NOUN
eblip-27269	20	18	,	,	PUNCT
eblip-27269	20	19	the	the	DET
eblip-27269	20	20	main	main	ADJ
eblip-27269	20	21	focus	focus	NOUN
eblip-27269	20	22	was	be	AUX
eblip-27269	20	23	to	to	PART
eblip-27269	20	24	identify	identify	VERB
eblip-27269	20	25	and	and	CCONJ
eblip-27269	20	26	measure	measure	VERB
eblip-27269	20	27	librarian	librarian	ADJ
eblip-27269	20	28	behaviors	behavior	NOUN
eblip-27269	20	29	associated	associate	VERB
eblip-27269	20	30	with	with	ADP
eblip-27269	20	31	patron	patron	NOUN
eblip-27269	20	32	satisfaction	satisfaction	NOUN
eblip-27269	20	33	as	as	SCONJ
eblip-27269	20	34	identified	identify	VERB
eblip-27269	20	35	at	at	ADP
eblip-27269	20	36	the	the	DET
eblip-27269	20	37	university	university	PROPN
eblip-27269	20	38	of	of	ADP
eblip-27269	20	39	south	south	PROPN
eblip-27269	20	40	florida	florida	PROPN
eblip-27269	20	41	(	(	PUNCT
eblip-27269	20	42	kwon	kwon	PROPN
eblip-27269	20	43	and	and	CCONJ
eblip-27269	20	44	gregory	gregory	PROPN
eblip-27269	20	45	,	,	PUNCT
eblip-27269	20	46	2007	2007	NUM
eblip-27269	20	47	.	.	PUNCT
eblip-27269	20	48	)	)	PUNCT
eblip-27269	21	1	this	this	DET
eblip-27269	21	2	focus	focus	NOUN
eblip-27269	21	3	was	be	AUX
eblip-27269	21	4	retained	retain	VERB
eblip-27269	21	5	even	even	ADV
eblip-27269	21	6	as	as	SCONJ
eblip-27269	21	7	the	the	DET
eblip-27269	21	8	coding	code	VERB
eblip-27269	21	9	schema	schema	NOUN
eblip-27269	21	10	was	be	AUX
eblip-27269	21	11	simplified	simplify	VERB
eblip-27269	21	12	for	for	ADP
eblip-27269	21	13	the	the	DET
eblip-27269	21	14	2013	2013	NUM
eblip-27269	21	15	iteration	iteration	NOUN
eblip-27269	21	16	.	.	PUNCT
eblip-27269	21	17	  	  	SPACE
eblip-27269	22	1	methods	method	NOUN
eblip-27269	22	2	  	  	SPACE
eblip-27269	22	3	text	text	NOUN
eblip-27269	22	4	transcripts	transcript	NOUN
eblip-27269	22	5	of	of	ADP
eblip-27269	22	6	chat	chat	NOUN
eblip-27269	22	7	interactions	interaction	NOUN
eblip-27269	22	8	from	from	ADP
eblip-27269	22	9	the	the	DET
eblip-27269	22	10	general	general	ADJ
eblip-27269	22	11	campus	campus	NOUN
eblip-27269	22	12	library	library	NOUN
eblip-27269	22	13	chat	chat	VERB
eblip-27269	22	14	queue	queue	NOUN
eblip-27269	22	15	that	that	PRON
eblip-27269	22	16	occurred	occur	VERB
eblip-27269	22	17	in	in	ADP
eblip-27269	22	18	the	the	DET
eblip-27269	22	19	tenth	tenth	ADJ
eblip-27269	22	20	week	week	NOUN
eblip-27269	22	21	of	of	ADP
eblip-27269	22	22	the	the	DET
eblip-27269	22	23	fall	fall	NOUN
eblip-27269	22	24	semester	semester	NOUN
eblip-27269	22	25	between	between	ADP
eblip-27269	22	26	november	november	PROPN
eblip-27269	22	27	4	4	NUM
eblip-27269	22	28	and	and	CCONJ
eblip-27269	22	29	10	10	NUM
eblip-27269	22	30	,	,	PUNCT
eblip-27269	22	31	2013	2013	NUM
eblip-27269	22	32	,	,	PUNCT
eblip-27269	22	33	were	be	AUX
eblip-27269	22	34	used	use	VERB
eblip-27269	22	35	in	in	ADP
eblip-27269	22	36	this	this	DET
eblip-27269	22	37	analysis	analysis	NOUN
eblip-27269	22	38	.	.	PUNCT
eblip-27269	23	1	a	a	DET
eblip-27269	23	2	similar	similar	ADJ
eblip-27269	23	3	analysis	analysis	NOUN
eblip-27269	23	4	was	be	AUX
eblip-27269	23	5	conducted	conduct	VERB
eblip-27269	23	6	in	in	ADP
eblip-27269	23	7	2010	2010	NUM
eblip-27269	23	8	that	that	PRON
eblip-27269	23	9	also	also	ADV
eblip-27269	23	10	used	use	VERB
eblip-27269	23	11	general	general	ADJ
eblip-27269	23	12	queue	queue	NOUN
eblip-27269	23	13	chat	chat	VERB
eblip-27269	23	14	transcripts	transcript	NOUN
eblip-27269	23	15	from	from	ADP
eblip-27269	23	16	the	the	DET
eblip-27269	23	17	same	same	ADJ
eblip-27269	23	18	week	week	NOUN
eblip-27269	23	19	of	of	ADP
eblip-27269	23	20	the	the	DET
eblip-27269	23	21	fall	fall	NOUN
eblip-27269	23	22	semester	semester	NOUN
eblip-27269	23	23	,	,	PUNCT
eblip-27269	23	24	from	from	ADP
eblip-27269	23	25	november	november	PROPN
eblip-27269	23	26	7	7	NUM
eblip-27269	23	27	through	through	ADP
eblip-27269	23	28	november	november	PROPN
eblip-27269	23	29	13	13	NUM
eblip-27269	23	30	,	,	PUNCT
eblip-27269	23	31	2010	2010	NUM
eblip-27269	23	32	(	(	PUNCT
eblip-27269	23	33	reference	reference	NOUN
eblip-27269	23	34	assessment	assessment	NOUN
eblip-27269	23	35	working	working	NOUN
eblip-27269	23	36	group	group	NOUN
eblip-27269	23	37	,	,	PUNCT
eblip-27269	23	38	2010	2010	NUM
eblip-27269	23	39	)	)	PUNCT
eblip-27269	23	40	.	.	PUNCT
eblip-27269	23	41	  	  	SPACE
eblip-27269	24	1	preparing	prepare	VERB
eblip-27269	24	2	transcripts	transcript	NOUN
eblip-27269	24	3	for	for	ADP
eblip-27269	24	4	analysis	analysis	NOUN
eblip-27269	24	5	involved	involve	VERB
eblip-27269	24	6	downloading	download	VERB
eblip-27269	24	7	transcripts	transcript	NOUN
eblip-27269	24	8	from	from	ADP
eblip-27269	24	9	our	our	PRON
eblip-27269	24	10	chat	chat	NOUN
eblip-27269	24	11	software	software	NOUN
eblip-27269	24	12	,	,	PUNCT
eblip-27269	24	13	converting	convert	VERB
eblip-27269	24	14	transcripts	transcript	NOUN
eblip-27269	24	15	to	to	ADP
eblip-27269	24	16	text	text	NOUN
eblip-27269	24	17	files	file	NOUN
eblip-27269	24	18	,	,	PUNCT
eblip-27269	24	19	and	and	CCONJ
eblip-27269	24	20	stripping	strip	VERB
eblip-27269	24	21	transcripts	transcript	NOUN
eblip-27269	24	22	of	of	ADP
eblip-27269	24	23	any	any	DET
eblip-27269	24	24	identifying	identify	VERB
eblip-27269	24	25	information	information	NOUN
eblip-27269	24	26	.	.	PUNCT
eblip-27269	25	1	the	the	DET
eblip-27269	25	2	transcripts	transcript	NOUN
eblip-27269	25	3	were	be	AUX
eblip-27269	25	4	then	then	ADV
eblip-27269	25	5	individually	individually	ADV
eblip-27269	25	6	imported	import	VERB
eblip-27269	25	7	into	into	ADP
eblip-27269	25	8	r	r	NOUN
eblip-27269	25	9	using	use	VERB
eblip-27269	25	10	the	the	DET
eblip-27269	25	11	rqda	rqda	NOUN
eblip-27269	25	12	package	package	NOUN
eblip-27269	25	13	,	,	PUNCT
eblip-27269	25	14	an	an	DET
eblip-27269	25	15	open	open	ADJ
eblip-27269	25	16	-	-	PUNCT
eblip-27269	25	17	source	source	NOUN
eblip-27269	25	18	statistical	statistical	ADJ
eblip-27269	25	19	analysis	analysis	NOUN
eblip-27269	25	20	software	software	NOUN
eblip-27269	25	21	program	program	NOUN
eblip-27269	25	22	that	that	PRON
eblip-27269	25	23	was	be	AUX
eblip-27269	25	24	pre	pre	VERB
eblip-27269	25	25	-	-	VERB
eblip-27269	25	26	loaded	loaded	ADJ
eblip-27269	25	27	with	with	ADP
eblip-27269	25	28	all	all	DET
eblip-27269	25	29	codes	code	NOUN
eblip-27269	25	30	to	to	PART
eblip-27269	25	31	be	be	AUX
eblip-27269	25	32	used	use	VERB
eblip-27269	25	33	in	in	ADP
eblip-27269	25	34	the	the	DET
eblip-27269	25	35	analysis	analysis	NOUN
eblip-27269	25	36	.	.	PUNCT
eblip-27269	25	37	  	  	SPACE
eblip-27269	26	1	the	the	DET
eblip-27269	26	2	analysis	analysis	NOUN
eblip-27269	26	3	was	be	AUX
eblip-27269	26	4	conducted	conduct	VERB
eblip-27269	26	5	by	by	ADP
eblip-27269	26	6	four	four	NUM
eblip-27269	26	7	graduate	graduate	NOUN
eblip-27269	26	8	students	student	NOUN
eblip-27269	26	9	in	in	ADP
eblip-27269	26	10	the	the	DET
eblip-27269	26	11	school	school	NOUN
eblip-27269	26	12	of	of	ADP
eblip-27269	26	13	library	library	NOUN
eblip-27269	26	14	and	and	CCONJ
eblip-27269	26	15	information	information	NOUN
eblip-27269	26	16	studies	study	NOUN
eblip-27269	26	17	who	who	PRON
eblip-27269	26	18	worked	work	VERB
eblip-27269	26	19	at	at	ADP
eblip-27269	26	20	three	three	NUM
eblip-27269	26	21	different	different	ADJ
eblip-27269	26	22	campus	campus	NOUN
eblip-27269	26	23	library	library	NOUN
eblip-27269	26	24	locations	location	NOUN
eblip-27269	26	25	.	.	PUNCT
eblip-27269	27	1	prior	prior	ADV
eblip-27269	27	2	to	to	ADP
eblip-27269	27	3	beginning	begin	VERB
eblip-27269	27	4	to	to	PART
eblip-27269	27	5	apply	apply	VERB
eblip-27269	27	6	codes	code	NOUN
eblip-27269	27	7	,	,	PUNCT
eblip-27269	27	8	these	these	DET
eblip-27269	27	9	students	student	NOUN
eblip-27269	27	10	participated	participate	VERB
eblip-27269	27	11	in	in	ADP
eblip-27269	27	12	a	a	DET
eblip-27269	27	13	one	one	NUM
eblip-27269	27	14	-	-	PUNCT
eblip-27269	27	15	hour	hour	NOUN
eblip-27269	27	16	group	group	NOUN
eblip-27269	27	17	training	training	NOUN
eblip-27269	27	18	and	and	CCONJ
eblip-27269	27	19	calibration	calibration	NOUN
eblip-27269	27	20	session	session	NOUN
eblip-27269	27	21	with	with	ADP
eblip-27269	27	22	the	the	DET
eblip-27269	27	23	three	three	NUM
eblip-27269	27	24	librarians	librarian	NOUN
eblip-27269	27	25	leading	lead	VERB
eblip-27269	27	26	the	the	DET
eblip-27269	27	27	analysis	analysis	NOUN
eblip-27269	27	28	.	.	PUNCT
eblip-27269	28	1	student	student	NOUN
eblip-27269	28	2	coders	coder	NOUN
eblip-27269	28	3	also	also	ADV
eblip-27269	28	4	had	have	VERB
eblip-27269	28	5	access	access	NOUN
eblip-27269	28	6	to	to	ADP
eblip-27269	28	7	a	a	DET
eblip-27269	28	8	screencast	screencast	NOUN
eblip-27269	28	9	tutorial	tutorial	NOUN
eblip-27269	28	10	and	and	CCONJ
eblip-27269	28	11	were	be	AUX
eblip-27269	28	12	oriented	orient	VERB
eblip-27269	28	13	to	to	ADP
eblip-27269	28	14	the	the	DET
eblip-27269	28	15	software	software	NOUN
eblip-27269	28	16	and	and	CCONJ
eblip-27269	28	17	process	process	NOUN
eblip-27269	28	18	at	at	ADP
eblip-27269	28	19	their	their	PRON
eblip-27269	28	20	individual	individual	ADJ
eblip-27269	28	21	library	library	NOUN
eblip-27269	28	22	.	.	PUNCT
eblip-27269	28	23	  	  	SPACE
eblip-27269	29	1	in	in	ADP
eblip-27269	29	2	order	order	NOUN
eblip-27269	29	3	to	to	PART
eblip-27269	29	4	establish	establish	VERB
eblip-27269	29	5	inter	inter	ADJ
eblip-27269	29	6	-	-	ADJ
eblip-27269	29	7	rater	rater	ADJ
eblip-27269	29	8	reliability	reliability	NOUN
eblip-27269	29	9	scores	score	NOUN
eblip-27269	29	10	for	for	ADP
eblip-27269	29	11	each	each	DET
eblip-27269	29	12	code	code	NOUN
eblip-27269	29	13	,	,	PUNCT
eblip-27269	29	14	one	one	NUM
eblip-27269	29	15	of	of	ADP
eblip-27269	29	16	the	the	DET
eblip-27269	29	17	principal	principal	ADJ
eblip-27269	29	18	investigators	investigator	NOUN
eblip-27269	29	19	separately	separately	ADV
eblip-27269	29	20	coded	code	VERB
eblip-27269	29	21	10	10	NUM
eblip-27269	29	22	%	%	NOUN
eblip-27269	29	23	of	of	ADP
eblip-27269	29	24	the	the	DET
eblip-27269	29	25	transcripts	transcript	NOUN
eblip-27269	29	26	,	,	PUNCT
eblip-27269	29	27	which	which	PRON
eblip-27269	29	28	were	be	AUX
eblip-27269	29	29	compared	compare	VERB
eblip-27269	29	30	to	to	ADP
eblip-27269	29	31	those	those	PRON
eblip-27269	29	32	coded	code	VERB
eblip-27269	29	33	by	by	ADP
eblip-27269	29	34	students	student	NOUN
eblip-27269	29	35	.	.	PUNCT
eblip-27269	30	1	cohen	cohen	PROPN
eblip-27269	30	2	’s	’s	PART
eblip-27269	30	3	kappa	kappa	PROPN
eblip-27269	30	4	(	(	PUNCT
eblip-27269	30	5	landis	landis	PROPN
eblip-27269	30	6	and	and	CCONJ
eblip-27269	30	7	koch	koch	PROPN
eblip-27269	30	8	,	,	PUNCT
eblip-27269	30	9	1977	1977	NUM
eblip-27269	30	10	;	;	PUNCT
eblip-27269	30	11	banerjee	banerjee	PROPN
eblip-27269	30	12	et	et	PROPN
eblip-27269	30	13	al	al	PROPN
eblip-27269	30	14	.	.	PROPN
eblip-27269	30	15	,	,	PUNCT
eblip-27269	30	16	1999	1999	NUM
eblip-27269	30	17	)	)	PUNCT
eblip-27269	30	18	was	be	AUX
eblip-27269	30	19	used	use	VERB
eblip-27269	30	20	to	to	PART
eblip-27269	30	21	establish	establish	VERB
eblip-27269	30	22	levels	level	NOUN
eblip-27269	30	23	of	of	ADP
eblip-27269	30	24	reliability	reliability	NOUN
eblip-27269	30	25	at	at	ADP
eblip-27269	30	26	the	the	DET
eblip-27269	30	27	file	file	NOUN
eblip-27269	30	28	and	and	CCONJ
eblip-27269	30	29	code	code	NOUN
eblip-27269	30	30	levels	level	NOUN
eblip-27269	30	31	in	in	ADP
eblip-27269	30	32	both	both	CCONJ
eblip-27269	30	33	the	the	DET
eblip-27269	30	34	2010	2010	NUM
eblip-27269	30	35	and	and	CCONJ
eblip-27269	30	36	2013	2013	NUM
eblip-27269	30	37	analyses	analysis	NOUN
eblip-27269	30	38	.	.	PUNCT
eblip-27269	31	1	the	the	DET
eblip-27269	31	2	file	file	NOUN
eblip-27269	31	3	level	level	NOUN
eblip-27269	31	4	cohen	cohen	PROPN
eblip-27269	31	5	’s	’s	PART
eblip-27269	31	6	kappa	kappa	PROPN
eblip-27269	31	7	values	value	NOUN
eblip-27269	31	8	ignore	ignore	VERB
eblip-27269	31	9	the	the	DET
eblip-27269	31	10	frequency	frequency	NOUN
eblip-27269	31	11	of	of	ADP
eblip-27269	31	12	codes	code	NOUN
eblip-27269	31	13	and	and	CCONJ
eblip-27269	31	14	views	view	VERB
eblip-27269	31	15	a	a	DET
eblip-27269	31	16	transcript	transcript	NOUN
eblip-27269	31	17	as	as	ADP
eblip-27269	31	18	either	either	CCONJ
eblip-27269	31	19	tagged	tag	VERB
eblip-27269	31	20	or	or	CCONJ
eblip-27269	31	21	not	not	PART
eblip-27269	31	22	tagged	tag	VERB
eblip-27269	31	23	with	with	ADP
eblip-27269	31	24	a	a	DET
eblip-27269	31	25	specific	specific	ADJ
eblip-27269	31	26	code	code	NOUN
eblip-27269	31	27	.	.	PUNCT
eblip-27269	32	1	the	the	DET
eblip-27269	32	2	code	code	PROPN
eblip-27269	32	3	level	level	PROPN
eblip-27269	32	4	cohen	cohen	PROPN
eblip-27269	32	5	’s	’s	PART
eblip-27269	32	6	kappa	kappa	PROPN
eblip-27269	32	7	values	value	NOUN
eblip-27269	32	8	take	take	VERB
eblip-27269	32	9	the	the	DET
eblip-27269	32	10	frequency	frequency	NOUN
eblip-27269	32	11	of	of	ADP
eblip-27269	32	12	codes	code	NOUN
eblip-27269	32	13	into	into	ADP
eblip-27269	32	14	account	account	NOUN
eblip-27269	32	15	,	,	PUNCT
eblip-27269	32	16	but	but	CCONJ
eblip-27269	32	17	it	it	PRON
eblip-27269	32	18	was	be	AUX
eblip-27269	32	19	not	not	PART
eblip-27269	32	20	used	use	VERB
eblip-27269	32	21	in	in	ADP
eblip-27269	32	22	this	this	DET
eblip-27269	32	23	analysis	analysis	NOUN
eblip-27269	32	24	.	.	PUNCT
eblip-27269	32	25	  	  	SPACE
eblip-27269	32	26	as	as	ADP
eblip-27269	32	27	in	in	ADP
eblip-27269	32	28	our	our	PRON
eblip-27269	32	29	previous	previous	ADJ
eblip-27269	32	30	analysis	analysis	NOUN
eblip-27269	32	31	,	,	PUNCT
eblip-27269	32	32	we	we	PRON
eblip-27269	32	33	used	use	VERB
eblip-27269	32	34	common	common	ADJ
eblip-27269	32	35	thresholds	threshold	NOUN
eblip-27269	32	36	for	for	ADP
eblip-27269	32	37	cohen	cohen	PROPN
eblip-27269	32	38	’s	’s	PART
eblip-27269	32	39	kappa	kappa	PROPN
eblip-27269	32	40	to	to	PART
eblip-27269	32	41	interpret	interpret	VERB
eblip-27269	32	42	the	the	DET
eblip-27269	32	43	meaning	meaning	NOUN
eblip-27269	32	44	of	of	ADP
eblip-27269	32	45	magnitude	magnitude	NOUN
eblip-27269	32	46	,	,	PUNCT
eblip-27269	32	47	establishing	establish	VERB
eblip-27269	32	48	a	a	DET
eblip-27269	32	49	four	four	NUM
eblip-27269	32	50	-	-	PUNCT
eblip-27269	32	51	part	part	NOUN
eblip-27269	32	52	scale	scale	NOUN
eblip-27269	32	53	including	include	VERB
eblip-27269	32	54	poor	poor	ADJ
eblip-27269	32	55	(	(	PUNCT
eblip-27269	32	56	cohen	cohen	PROPN
eblip-27269	32	57	’s	’s	PART
eblip-27269	32	58	kappa	kappa	PROPN
eblip-27269	32	59	<	<	X
eblip-27269	32	60	0.40	0.40	NUM
eblip-27269	32	61	)	)	PUNCT
eblip-27269	32	62	,	,	PUNCT
eblip-27269	32	63	moderate	moderate	ADJ
eblip-27269	32	64	(	(	PUNCT
eblip-27269	32	65	between	between	ADP
eblip-27269	32	66	0.41	0.41	NUM
eblip-27269	32	67	and	and	CCONJ
eblip-27269	32	68	0.60	0.60	NUM
eblip-27269	32	69	)	)	PUNCT
eblip-27269	32	70	,	,	PUNCT
eblip-27269	32	71	good	good	ADJ
eblip-27269	32	72	(	(	PUNCT
eblip-27269	32	73	between	between	ADP
eblip-27269	32	74	0.61	0.61	NUM
eblip-27269	32	75	and	and	CCONJ
eblip-27269	32	76	0.80	0.80	NUM
eblip-27269	32	77	)	)	PUNCT
eblip-27269	32	78	,	,	PUNCT
eblip-27269	32	79	and	and	CCONJ
eblip-27269	32	80	very	very	ADV
eblip-27269	32	81	good	good	ADJ
eblip-27269	32	82	(	(	PUNCT
eblip-27269	32	83	>	>	NOUN
eblip-27269	32	84	0.80	0.80	NUM
eblip-27269	32	85	)	)	PUNCT
eblip-27269	32	86	.	.	PUNCT
eblip-27269	33	1	these	these	DET
eblip-27269	33	2	values	value	NOUN
eblip-27269	33	3	are	be	AUX
eblip-27269	33	4	represented	represent	VERB
eblip-27269	33	5	in	in	ADP
eblip-27269	33	6	figure	figure	NOUN
eblip-27269	33	7	1	1	NUM
eblip-27269	33	8	using	use	VERB
eblip-27269	33	9	orange	orange	NOUN
eblip-27269	33	10	dots	dot	NOUN
eblip-27269	33	11	,	,	PUNCT
eblip-27269	33	12	where	where	SCONJ
eblip-27269	33	13	dots	dot	NOUN
eblip-27269	33	14	higher	high	ADJ
eblip-27269	33	15	on	on	ADP
eblip-27269	33	16	the	the	DET
eblip-27269	33	17	y	y	NOUN
eblip-27269	33	18	-	-	PUNCT
eblip-27269	33	19	axis	axis	NOUN
eblip-27269	33	20	represent	represent	VERB
eblip-27269	33	21	a	a	DET
eblip-27269	33	22	higher	high	ADJ
eblip-27269	33	23	level	level	NOUN
eblip-27269	33	24	of	of	ADP
eblip-27269	33	25	agreement	agreement	NOUN
eblip-27269	33	26	.	.	PUNCT
eblip-27269	33	27	  	  	SPACE
eblip-27269	34	1	codes	code	NOUN
eblip-27269	34	2	applied	apply	VERB
eblip-27269	34	3	in	in	ADP
eblip-27269	34	4	the	the	DET
eblip-27269	34	5	analysis	analysis	NOUN
eblip-27269	34	6	were	be	AUX
eblip-27269	34	7	based	base	VERB
eblip-27269	34	8	upon	upon	SCONJ
eblip-27269	34	9	those	those	PRON
eblip-27269	34	10	used	use	VERB
eblip-27269	34	11	in	in	ADP
eblip-27269	34	12	our	our	PRON
eblip-27269	34	13	previous	previous	ADJ
eblip-27269	34	14	2010	2010	NUM
eblip-27269	34	15	analysis	analysis	NOUN
eblip-27269	34	16	.	.	PUNCT
eblip-27269	35	1	twenty	twenty	NUM
eblip-27269	35	2	-	-	PUNCT
eblip-27269	35	3	eight	eight	NUM
eblip-27269	35	4	codes	code	NOUN
eblip-27269	35	5	were	be	AUX
eblip-27269	35	6	used	use	VERB
eblip-27269	35	7	in	in	ADP
eblip-27269	35	8	the	the	DET
eblip-27269	35	9	previous	previous	ADJ
eblip-27269	35	10	iteration	iteration	NOUN
eblip-27269	35	11	,	,	PUNCT
eblip-27269	35	12	which	which	PRON
eblip-27269	35	13	seemed	seem	VERB
eblip-27269	35	14	to	to	PART
eblip-27269	35	15	be	be	AUX
eblip-27269	35	16	overly	overly	ADV
eblip-27269	35	17	complicated	complicate	VERB
eblip-27269	35	18	based	base	VERB
eblip-27269	35	19	on	on	ADP
eblip-27269	35	20	relatively	relatively	ADV
eblip-27269	35	21	low	low	ADJ
eblip-27269	35	22	levels	level	NOUN
eblip-27269	35	23	of	of	ADP
eblip-27269	35	24	inter	inter	ADJ
eblip-27269	35	25	-	-	ADJ
eblip-27269	35	26	rater	rater	ADJ
eblip-27269	35	27	reliability	reliability	NOUN
eblip-27269	35	28	.	.	PUNCT
eblip-27269	36	1	for	for	ADP
eblip-27269	36	2	the	the	DET
eblip-27269	36	3	2013	2013	NUM
eblip-27269	36	4	analysis	analysis	NOUN
eblip-27269	36	5	,	,	PUNCT
eblip-27269	36	6	the	the	DET
eblip-27269	36	7	principal	principal	ADJ
eblip-27269	36	8	investigators	investigator	NOUN
eblip-27269	36	9	decided	decide	VERB
eblip-27269	36	10	to	to	PART
eblip-27269	36	11	simplify	simplify	VERB
eblip-27269	36	12	the	the	DET
eblip-27269	36	13	coding	code	VERB
eblip-27269	36	14	schema	schema	NOUN
eblip-27269	36	15	.	.	PUNCT
eblip-27269	37	1	first	first	ADV
eblip-27269	37	2	,	,	PUNCT
eblip-27269	37	3	codes	code	NOUN
eblip-27269	37	4	that	that	PRON
eblip-27269	37	5	correlated	correlate	VERB
eblip-27269	37	6	strongly	strongly	ADV
eblip-27269	37	7	with	with	ADP
eblip-27269	37	8	user	user	NOUN
eblip-27269	37	9	satisfaction	satisfaction	NOUN
eblip-27269	37	10	,	,	PUNCT
eblip-27269	37	11	according	accord	VERB
eblip-27269	37	12	to	to	ADP
eblip-27269	37	13	both	both	CCONJ
eblip-27269	37	14	the	the	DET
eblip-27269	37	15	rusa	rusa	NOUN
eblip-27269	37	16	guidelines	guideline	NOUN
eblip-27269	37	17	(	(	PUNCT
eblip-27269	37	18	reference	reference	NOUN
eblip-27269	37	19	and	and	CCONJ
eblip-27269	37	20	user	user	NOUN
eblip-27269	37	21	services	services	PROPN
eblip-27269	37	22	association	association	PROPN
eblip-27269	37	23	,	,	PUNCT
eblip-27269	37	24	2004	2004	NUM
eblip-27269	37	25	)	)	PUNCT
eblip-27269	37	26	and	and	CCONJ
eblip-27269	37	27	the	the	DET
eblip-27269	37	28	kwon	kwon	PROPN
eblip-27269	37	29	and	and	CCONJ
eblip-27269	37	30	gregory	gregory	PROPN
eblip-27269	37	31	study	study	PROPN
eblip-27269	37	32	(	(	PUNCT
eblip-27269	37	33	2007	2007	NUM
eblip-27269	37	34	)	)	PUNCT
eblip-27269	37	35	,	,	PUNCT
eblip-27269	37	36	were	be	AUX
eblip-27269	37	37	retained	retain	VERB
eblip-27269	37	38	.	.	PUNCT
eblip-27269	38	1	remaining	remain	VERB
eblip-27269	38	2	codes	code	NOUN
eblip-27269	38	3	with	with	ADP
eblip-27269	38	4	the	the	DET
eblip-27269	38	5	lowest	low	ADJ
eblip-27269	38	6	levels	level	NOUN
eblip-27269	38	7	of	of	ADP
eblip-27269	38	8	reliability	reliability	NOUN
eblip-27269	38	9	in	in	ADP
eblip-27269	38	10	the	the	DET
eblip-27269	38	11	2010	2010	NUM
eblip-27269	38	12	analysis	analysis	NOUN
eblip-27269	38	13	were	be	AUX
eblip-27269	38	14	then	then	ADV
eblip-27269	38	15	examined	examine	VERB
eblip-27269	38	16	,	,	PUNCT
eblip-27269	38	17	and	and	CCONJ
eblip-27269	38	18	either	either	DET
eblip-27269	38	19	scope	scope	NOUN
eblip-27269	38	20	notes	note	NOUN
eblip-27269	38	21	were	be	AUX
eblip-27269	38	22	improved	improve	VERB
eblip-27269	38	23	,	,	PUNCT
eblip-27269	38	24	or	or	CCONJ
eblip-27269	38	25	the	the	DET
eblip-27269	38	26	codes	code	NOUN
eblip-27269	38	27	were	be	AUX
eblip-27269	38	28	combined	combine	VERB
eblip-27269	38	29	into	into	ADP
eblip-27269	38	30	larger	large	ADJ
eblip-27269	38	31	,	,	PUNCT
eblip-27269	38	32	simplified	simplified	ADJ
eblip-27269	38	33	categories	category	NOUN
eblip-27269	38	34	.	.	PUNCT
eblip-27269	39	1	finally	finally	ADV
eblip-27269	39	2	,	,	PUNCT
eblip-27269	39	3	codes	code	NOUN
eblip-27269	39	4	that	that	PRON
eblip-27269	39	5	were	be	AUX
eblip-27269	39	6	no	no	ADV
eblip-27269	39	7	longer	long	ADV
eblip-27269	39	8	relevant	relevant	ADJ
eblip-27269	39	9	were	be	AUX
eblip-27269	39	10	eliminated	eliminate	VERB
eblip-27269	39	11	.	.	PUNCT
eblip-27269	40	1	this	this	DET
eblip-27269	40	2	process	process	NOUN
eblip-27269	40	3	resulted	result	VERB
eblip-27269	40	4	in	in	ADP
eblip-27269	40	5	14	14	NUM
eblip-27269	40	6	codes	code	NOUN
eblip-27269	40	7	that	that	PRON
eblip-27269	40	8	were	be	AUX
eblip-27269	40	9	applied	apply	VERB
eblip-27269	40	10	to	to	ADP
eblip-27269	40	11	our	our	PRON
eblip-27269	40	12	2013	2013	NUM
eblip-27269	40	13	chat	chat	NOUN
eblip-27269	40	14	transcripts	transcript	NOUN
eblip-27269	40	15	.	.	PUNCT
eblip-27269	41	1	the	the	DET
eblip-27269	41	2	codes	code	NOUN
eblip-27269	41	3	are	be	AUX
eblip-27269	41	4	outlined	outline	VERB
eblip-27269	41	5	in	in	ADP
eblip-27269	41	6	detail	detail	NOUN
eblip-27269	41	7	in	in	ADP
eblip-27269	41	8	“	"	PUNCT
eblip-27269	41	9	appendix	appendix	VERB
eblip-27269	41	10	a	a	DET
eblip-27269	41	11	coding	code	VERB
eblip-27269	41	12	scope	scope	NOUN
eblip-27269	41	13	notes	note	NOUN
eblip-27269	41	14	.	.	PUNCT
eblip-27269	41	15	”	"	PUNCT
eblip-27269	41	16	    	    	SPACE
eblip-27269	41	17	figure	figure	NOUN
eblip-27269	41	18	1	1	NUM
eblip-27269	41	19	all	all	DET
eblip-27269	41	20	codes	code	NOUN
eblip-27269	41	21	by	by	ADP
eblip-27269	41	22	percent	percent	NOUN
eblip-27269	41	23	occurrence	occurrence	NOUN
eblip-27269	41	24	for	for	ADP
eblip-27269	41	25	2013	2013	NUM
eblip-27269	41	26	.	.	PUNCT
eblip-27269	41	27	    	    	SPACE
eblip-27269	42	1	results	result	VERB
eblip-27269	42	2	  	  	SPACE
eblip-27269	42	3	in	in	ADP
eblip-27269	42	4	total	total	ADJ
eblip-27269	42	5	,	,	PUNCT
eblip-27269	42	6	403	403	NUM
eblip-27269	42	7	chat	chat	VERB
eblip-27269	42	8	transcripts	transcript	NOUN
eblip-27269	42	9	were	be	AUX
eblip-27269	42	10	analyzed	analyze	VERB
eblip-27269	42	11	,	,	PUNCT
eblip-27269	42	12	with	with	ADP
eblip-27269	42	13	a	a	DET
eblip-27269	42	14	confidence	confidence	NOUN
eblip-27269	42	15	level	level	NOUN
eblip-27269	42	16	of	of	ADP
eblip-27269	42	17	95	95	NUM
eblip-27269	42	18	%	%	NOUN
eblip-27269	42	19	.	.	PUNCT
eblip-27269	43	1	fourteen	fourteen	NUM
eblip-27269	43	2	codes	code	NOUN
eblip-27269	43	3	were	be	AUX
eblip-27269	43	4	applied	apply	VERB
eblip-27269	43	5	to	to	ADP
eblip-27269	43	6	these	these	DET
eblip-27269	43	7	transcripts	transcript	NOUN
eblip-27269	43	8	in	in	ADP
eblip-27269	43	9	the	the	DET
eblip-27269	43	10	2013	2013	NUM
eblip-27269	43	11	iteration	iteration	NOUN
eblip-27269	43	12	.	.	PUNCT
eblip-27269	44	1	all	all	DET
eblip-27269	44	2	codes	code	NOUN
eblip-27269	44	3	are	be	AUX
eblip-27269	44	4	shown	show	VERB
eblip-27269	44	5	in	in	ADP
eblip-27269	44	6	figure	figure	NOUN
eblip-27269	44	7	1	1	NUM
eblip-27269	44	8	.	.	PUNCT
eblip-27269	44	9	  	  	SPACE
eblip-27269	44	10	codes	code	NOUN
eblip-27269	44	11	were	be	AUX
eblip-27269	44	12	organized	organize	VERB
eblip-27269	44	13	into	into	ADP
eblip-27269	44	14	four	four	NUM
eblip-27269	44	15	categories	category	NOUN
eblip-27269	44	16	,	,	PUNCT
eblip-27269	44	17	based	base	VERB
eblip-27269	44	18	on	on	ADP
eblip-27269	44	19	their	their	PRON
eblip-27269	44	20	inter	inter	ADJ
eblip-27269	44	21	-	-	ADJ
eblip-27269	44	22	rater	rater	ADJ
eblip-27269	44	23	reliability	reliability	NOUN
eblip-27269	44	24	scores	score	NOUN
eblip-27269	44	25	:	:	PUNCT
eblip-27269	44	26	very	very	ADV
eblip-27269	44	27	good	good	ADJ
eblip-27269	44	28	,	,	PUNCT
eblip-27269	44	29	good	good	ADJ
eblip-27269	44	30	,	,	PUNCT
eblip-27269	44	31	moderate	moderate	ADJ
eblip-27269	44	32	,	,	PUNCT
eblip-27269	44	33	and	and	CCONJ
eblip-27269	44	34	poor	poor	ADJ
eblip-27269	44	35	.	.	PUNCT
eblip-27269	45	1	codes	code	NOUN
eblip-27269	45	2	classified	classify	VERB
eblip-27269	45	3	within	within	ADP
eblip-27269	45	4	the	the	DET
eblip-27269	45	5	poor	poor	ADJ
eblip-27269	45	6	category	category	NOUN
eblip-27269	45	7	,	,	PUNCT
eblip-27269	45	8	with	with	SCONJ
eblip-27269	45	9	cohen	cohen	PROPN
eblip-27269	45	10	’s	’s	PART
eblip-27269	45	11	kappa	kappa	ADJ
eblip-27269	45	12	scoring	scoring	NOUN
eblip-27269	45	13	of	of	ADP
eblip-27269	45	14	less	less	ADJ
eblip-27269	45	15	than	than	ADP
eblip-27269	45	16	0.40	0.40	NUM
eblip-27269	45	17	,	,	PUNCT
eblip-27269	45	18	were	be	AUX
eblip-27269	45	19	not	not	PART
eblip-27269	45	20	considered	consider	VERB
eblip-27269	45	21	usable	usable	ADJ
eblip-27269	45	22	in	in	ADP
eblip-27269	45	23	this	this	DET
eblip-27269	45	24	study	study	NOUN
eblip-27269	45	25	.	.	PUNCT
eblip-27269	45	26	  	  	SPACE
eblip-27269	45	27	codes	code	NOUN
eblip-27269	45	28	with	with	ADP
eblip-27269	45	29	very	very	ADV
eblip-27269	45	30	good	good	ADJ
eblip-27269	45	31	reliability	reliability	NOUN
eblip-27269	45	32	,	,	PUNCT
eblip-27269	45	33	shown	show	VERB
eblip-27269	45	34	in	in	ADP
eblip-27269	45	35	figure	figure	NOUN
eblip-27269	45	36	2	2	NUM
eblip-27269	45	37	,	,	PUNCT
eblip-27269	45	38	indicated	indicate	VERB
eblip-27269	45	39	that	that	SCONJ
eblip-27269	45	40	librarians	librarian	NOUN
eblip-27269	45	41	greeted	greet	VERB
eblip-27269	45	42	the	the	DET
eblip-27269	45	43	patron	patron	NOUN
eblip-27269	45	44	(	(	PUNCT
eblip-27269	45	45	greeting	greeting	NOUN
eblip-27269	45	46	)	)	PUNCT
eblip-27269	45	47	,	,	PUNCT
eblip-27269	45	48	gave	give	VERB
eblip-27269	45	49	their	their	PRON
eblip-27269	45	50	name	name	NOUN
eblip-27269	45	51	(	(	PUNCT
eblip-27269	45	52	name_librarian	name_librarian	ADJ
eblip-27269	45	53	)	)	PUNCT
eblip-27269	45	54	,	,	PUNCT
eblip-27269	45	55	gave	give	VERB
eblip-27269	45	56	the	the	DET
eblip-27269	45	57	name	name	NOUN
eblip-27269	45	58	of	of	ADP
eblip-27269	45	59	their	their	PRON
eblip-27269	45	60	library	library	NOUN
eblip-27269	45	61	(	(	PUNCT
eblip-27269	45	62	name_library	name_library	ADJ
eblip-27269	45	63	)	)	PUNCT
eblip-27269	45	64	,	,	PUNCT
eblip-27269	45	65	and	and	CCONJ
eblip-27269	45	66	asked	ask	VERB
eblip-27269	45	67	patrons	patron	NOUN
eblip-27269	45	68	to	to	PART
eblip-27269	45	69	use	use	VERB
eblip-27269	45	70	the	the	DET
eblip-27269	45	71	chat	chat	NOUN
eblip-27269	45	72	service	service	NOUN
eblip-27269	45	73	again	again	ADV
eblip-27269	45	74	(	(	PUNCT
eblip-27269	45	75	comeback_again	comeback_again	NOUN
eblip-27269	45	76	)	)	PUNCT
eblip-27269	45	77	.	.	PUNCT
eblip-27269	46	1	the	the	DET
eblip-27269	46	2	code	code	NOUN
eblip-27269	46	3	that	that	PRON
eblip-27269	46	4	identified	identify	VERB
eblip-27269	46	5	problem	problem	NOUN
eblip-27269	46	6	transcripts	transcript	NOUN
eblip-27269	46	7	also	also	ADV
eblip-27269	46	8	had	have	VERB
eblip-27269	46	9	very	very	ADV
eblip-27269	46	10	good	good	ADJ
eblip-27269	46	11	reliability	reliability	NOUN
eblip-27269	46	12	between	between	ADP
eblip-27269	46	13	coders	coder	NOUN
eblip-27269	46	14	.	.	PUNCT
eblip-27269	47	1	this	this	PRON
eblip-27269	47	2	included	include	VERB
eblip-27269	47	3	transcripts	transcript	NOUN
eblip-27269	47	4	that	that	PRON
eblip-27269	47	5	indicated	indicate	VERB
eblip-27269	47	6	technical	technical	ADJ
eblip-27269	47	7	difficulties	difficulty	NOUN
eblip-27269	47	8	,	,	PUNCT
eblip-27269	47	9	were	be	AUX
eblip-27269	47	10	incomplete	incomplete	ADJ
eblip-27269	47	11	,	,	PUNCT
eblip-27269	47	12	or	or	CCONJ
eblip-27269	47	13	included	include	VERB
eblip-27269	47	14	inappropriate	inappropriate	ADJ
eblip-27269	47	15	patron	patron	ADJ
eblip-27269	47	16	behavior	behavior	NOUN
eblip-27269	47	17	.	.	PUNCT
eblip-27269	47	18	  	  	SPACE
eblip-27269	47	19	codes	code	NOUN
eblip-27269	47	20	with	with	ADP
eblip-27269	47	21	good	good	ADJ
eblip-27269	47	22	reliability	reliability	NOUN
eblip-27269	47	23	,	,	PUNCT
eblip-27269	47	24	shown	show	VERB
eblip-27269	47	25	in	in	ADP
eblip-27269	47	26	figure	figure	NOUN
eblip-27269	47	27	3	3	NUM
eblip-27269	47	28	,	,	PUNCT
eblip-27269	47	29	indicated	indicate	VERB
eblip-27269	47	30	that	that	SCONJ
eblip-27269	47	31	librarians	librarian	NOUN
eblip-27269	47	32	listened	listen	VERB
eblip-27269	47	33	to	to	ADP
eblip-27269	47	34	patrons	patron	NOUN
eblip-27269	47	35	,	,	PUNCT
eblip-27269	47	36	asked	ask	VERB
eblip-27269	47	37	clarifying	clarify	VERB
eblip-27269	47	38	questions	question	NOUN
eblip-27269	47	39	and	and	CCONJ
eblip-27269	47	40	generally	generally	ADV
eblip-27269	47	41	checked	check	VERB
eblip-27269	47	42	to	to	PART
eblip-27269	47	43	make	make	VERB
eblip-27269	47	44	sure	sure	ADJ
eblip-27269	47	45	they	they	PRON
eblip-27269	47	46	understood	understand	VERB
eblip-27269	47	47	the	the	DET
eblip-27269	47	48	patron	patron	NOUN
eblip-27269	47	49	question	question	NOUN
eblip-27269	47	50	(	(	PUNCT
eblip-27269	47	51	listening_and_questioning	listening_and_questioning	NOUN
eblip-27269	47	52	)	)	PUNCT
eblip-27269	47	53	,	,	PUNCT
eblip-27269	47	54	and	and	CCONJ
eblip-27269	47	55	referred	refer	VERB
eblip-27269	47	56	the	the	DET
eblip-27269	47	57	patron	patron	NOUN
eblip-27269	47	58	to	to	ADP
eblip-27269	47	59	a	a	DET
eblip-27269	47	60	different	different	ADJ
eblip-27269	47	61	service	service	NOUN
eblip-27269	47	62	point	point	NOUN
eblip-27269	47	63	(	(	PUNCT
eblip-27269	47	64	referral_services	referral_service	NOUN
eblip-27269	47	65	)	)	PUNCT
eblip-27269	47	66	.	.	PUNCT
eblip-27269	48	1	the	the	DET
eblip-27269	48	2	code	code	PROPN
eblip-27269	48	3	initial_question	initial_question	NOUN
eblip-27269	48	4	also	also	ADV
eblip-27269	48	5	had	have	VERB
eblip-27269	48	6	good	good	ADJ
eblip-27269	48	7	reliability	reliability	NOUN
eblip-27269	48	8	.	.	PUNCT
eblip-27269	49	1	this	this	DET
eblip-27269	49	2	code	code	NOUN
eblip-27269	49	3	was	be	AUX
eblip-27269	49	4	used	use	VERB
eblip-27269	49	5	to	to	PART
eblip-27269	49	6	mark	mark	VERB
eblip-27269	49	7	the	the	DET
eblip-27269	49	8	patron	patron	NOUN
eblip-27269	49	9	’s	’s	PART
eblip-27269	49	10	initiating	initiate	VERB
eblip-27269	49	11	question	question	NOUN
eblip-27269	49	12	or	or	CCONJ
eblip-27269	49	13	problem	problem	NOUN
eblip-27269	49	14	that	that	PRON
eblip-27269	49	15	prompted	prompt	VERB
eblip-27269	49	16	the	the	DET
eblip-27269	49	17	chat	chat	NOUN
eblip-27269	49	18	interaction	interaction	NOUN
eblip-27269	49	19	.	.	PUNCT
eblip-27269	49	20	    	    	SPACE
eblip-27269	50	1	figure	figure	NOUN
eblip-27269	50	2	2	2	NUM
eblip-27269	50	3	percent	percent	NOUN
eblip-27269	50	4	occurrence	occurrence	NOUN
eblip-27269	50	5	of	of	ADP
eblip-27269	50	6	codes	code	NOUN
eblip-27269	50	7	with	with	ADP
eblip-27269	50	8	very	very	ADV
eblip-27269	50	9	good	good	ADJ
eblip-27269	50	10	inter	inter	ADJ
eblip-27269	50	11	-	-	ADJ
eblip-27269	50	12	rater	rater	ADJ
eblip-27269	50	13	reliability	reliability	NOUN
eblip-27269	50	14	in	in	ADP
eblip-27269	50	15	2013	2013	NUM
eblip-27269	50	16	.	.	PUNCT
eblip-27269	50	17	  	  	SPACE
eblip-27269	51	1	figure	figure	NOUN
eblip-27269	51	2	3	3	NUM
eblip-27269	51	3	percent	percent	NOUN
eblip-27269	51	4	occurrence	occurrence	NOUN
eblip-27269	51	5	of	of	ADP
eblip-27269	51	6	codes	code	NOUN
eblip-27269	51	7	with	with	ADP
eblip-27269	51	8	good	good	ADJ
eblip-27269	51	9	inter	inter	ADJ
eblip-27269	51	10	-	-	ADJ
eblip-27269	51	11	rater	rater	ADJ
eblip-27269	51	12	reliability	reliability	NOUN
eblip-27269	51	13	in	in	ADP
eblip-27269	51	14	2013	2013	NUM
eblip-27269	51	15	.	.	PUNCT
eblip-27269	51	16	    	    	SPACE
eblip-27269	52	1	codes	code	NOUN
eblip-27269	52	2	with	with	ADP
eblip-27269	52	3	moderate	moderate	ADJ
eblip-27269	52	4	reliability	reliability	NOUN
eblip-27269	52	5	,	,	PUNCT
eblip-27269	52	6	seen	see	VERB
eblip-27269	52	7	in	in	ADP
eblip-27269	52	8	figure	figure	NOUN
eblip-27269	52	9	4	4	NUM
eblip-27269	52	10	,	,	PUNCT
eblip-27269	52	11	indicate	indicate	VERB
eblip-27269	52	12	that	that	SCONJ
eblip-27269	52	13	librarians	librarian	NOUN
eblip-27269	52	14	provided	provide	VERB
eblip-27269	52	15	instruction	instruction	NOUN
eblip-27269	52	16	to	to	ADP
eblip-27269	52	17	patrons	patron	NOUN
eblip-27269	52	18	on	on	ADP
eblip-27269	52	19	how	how	SCONJ
eblip-27269	52	20	to	to	PART
eblip-27269	52	21	complete	complete	VERB
eblip-27269	52	22	a	a	DET
eblip-27269	52	23	task	task	NOUN
eblip-27269	52	24	(	(	PUNCT
eblip-27269	52	25	instruction	instruction	NOUN
eblip-27269	52	26	)	)	PUNCT
eblip-27269	52	27	and	and	CCONJ
eblip-27269	52	28	searched	search	VERB
eblip-27269	52	29	for	for	ADP
eblip-27269	52	30	patrons	patron	NOUN
eblip-27269	52	31	(	(	PUNCT
eblip-27269	52	32	searching_for_patron	searching_for_patron	PROPN
eblip-27269	52	33	)	)	PUNCT
eblip-27269	52	34	.	.	PUNCT
eblip-27269	53	1	the	the	DET
eblip-27269	53	2	code	code	NOUN
eblip-27269	53	3	library_specific	library_specific	NOUN
eblip-27269	53	4	also	also	ADV
eblip-27269	53	5	had	have	VERB
eblip-27269	53	6	moderate	moderate	ADJ
eblip-27269	53	7	reliability	reliability	NOUN
eblip-27269	53	8	and	and	CCONJ
eblip-27269	53	9	was	be	AUX
eblip-27269	53	10	used	use	VERB
eblip-27269	53	11	to	to	PART
eblip-27269	53	12	mark	mark	VERB
eblip-27269	53	13	patron	patron	NOUN
eblip-27269	53	14	questions	question	NOUN
eblip-27269	53	15	requiring	require	VERB
eblip-27269	53	16	specific	specific	ADJ
eblip-27269	53	17	knowledge	knowledge	NOUN
eblip-27269	53	18	from	from	ADP
eblip-27269	53	19	a	a	DET
eblip-27269	53	20	subject	subject	ADJ
eblip-27269	53	21	specialist	specialist	NOUN
eblip-27269	53	22	or	or	CCONJ
eblip-27269	53	23	specific	specific	ADJ
eblip-27269	53	24	library	library	NOUN
eblip-27269	53	25	.	.	PUNCT
eblip-27269	53	26	    	    	SPACE
eblip-27269	54	1	figure	figure	NOUN
eblip-27269	54	2	4	4	NUM
eblip-27269	54	3	percent	percent	NOUN
eblip-27269	54	4	occurrence	occurrence	NOUN
eblip-27269	54	5	of	of	ADP
eblip-27269	54	6	codes	code	NOUN
eblip-27269	54	7	with	with	ADP
eblip-27269	54	8	moderate	moderate	ADJ
eblip-27269	54	9	inter	inter	ADJ
eblip-27269	54	10	-	-	ADJ
eblip-27269	54	11	rater	rater	ADJ
eblip-27269	54	12	reliability	reliability	NOUN
eblip-27269	54	13	in	in	ADP
eblip-27269	54	14	2013	2013	NUM
eblip-27269	54	15	.	.	PUNCT
eblip-27269	54	16	    	    	SPACE
eblip-27269	55	1	codes	code	NOUN
eblip-27269	55	2	with	with	ADP
eblip-27269	55	3	poor	poor	ADJ
eblip-27269	55	4	reliability	reliability	NOUN
eblip-27269	55	5	can	can	AUX
eblip-27269	55	6	not	not	PART
eblip-27269	55	7	be	be	AUX
eblip-27269	55	8	used	use	VERB
eblip-27269	55	9	to	to	PART
eblip-27269	55	10	draw	draw	VERB
eblip-27269	55	11	meaningful	meaningful	ADJ
eblip-27269	55	12	conclusions	conclusion	NOUN
eblip-27269	55	13	and	and	CCONJ
eblip-27269	55	14	are	be	AUX
eblip-27269	55	15	shown	show	VERB
eblip-27269	55	16	in	in	ADP
eblip-27269	55	17	figure	figure	NOUN
eblip-27269	55	18	5	5	NUM
eblip-27269	55	19	.	.	PUNCT
eblip-27269	56	1	these	these	DET
eblip-27269	56	2	codes	code	NOUN
eblip-27269	56	3	were	be	AUX
eblip-27269	56	4	applied	apply	VERB
eblip-27269	56	5	inconsistently	inconsistently	ADV
eblip-27269	56	6	between	between	ADP
eblip-27269	56	7	coders	coder	NOUN
eblip-27269	56	8	and	and	CCONJ
eblip-27269	56	9	include	include	VERB
eblip-27269	56	10	those	those	PRON
eblip-27269	56	11	that	that	PRON
eblip-27269	56	12	designate	designate	ADJ
eblip-27269	56	13	that	that	SCONJ
eblip-27269	56	14	librarians	librarian	NOUN
eblip-27269	56	15	checked	check	VERB
eblip-27269	56	16	on	on	ADP
eblip-27269	56	17	a	a	DET
eblip-27269	56	18	patron	patron	NOUN
eblip-27269	56	19	’s	’s	PART
eblip-27269	56	20	progress	progress	NOUN
eblip-27269	56	21	or	or	CCONJ
eblip-27269	56	22	acknowledged	acknowledge	VERB
eblip-27269	56	23	their	their	PRON
eblip-27269	56	24	own	own	ADJ
eblip-27269	56	25	progress	progress	NOUN
eblip-27269	56	26	toward	toward	ADP
eblip-27269	56	27	answering	answer	VERB
eblip-27269	56	28	a	a	DET
eblip-27269	56	29	question	question	NOUN
eblip-27269	56	30	(	(	PUNCT
eblip-27269	56	31	maintain_contact	maintain_contact	NOUN
eblip-27269	56	32	)	)	PUNCT
eblip-27269	56	33	or	or	CCONJ
eblip-27269	56	34	referred	refer	VERB
eblip-27269	56	35	patrons	patron	NOUN
eblip-27269	56	36	to	to	ADP
eblip-27269	56	37	another	another	DET
eblip-27269	56	38	mode	mode	NOUN
eblip-27269	56	39	of	of	ADP
eblip-27269	56	40	reference	reference	NOUN
eblip-27269	56	41	service	service	NOUN
eblip-27269	56	42	,	,	PUNCT
eblip-27269	56	43	such	such	ADJ
eblip-27269	56	44	as	as	ADP
eblip-27269	56	45	email	email	NOUN
eblip-27269	56	46	or	or	CCONJ
eblip-27269	56	47	in	in	ADP
eblip-27269	56	48	-	-	PUNCT
eblip-27269	56	49	person	person	NOUN
eblip-27269	56	50	services	service	NOUN
eblip-27269	56	51	(	(	PUNCT
eblip-27269	56	52	referral_mode	referral_mode	PROPN
eblip-27269	56	53	)	)	PUNCT
eblip-27269	56	54	.	.	PUNCT
eblip-27269	57	1	the	the	DET
eblip-27269	57	2	code	code	NOUN
eblip-27269	57	3	explicit_compliment	explicit_compliment	NOUN
eblip-27269	57	4	also	also	ADV
eblip-27269	57	5	had	have	VERB
eblip-27269	57	6	poor	poor	ADJ
eblip-27269	57	7	reliability	reliability	NOUN
eblip-27269	57	8	,	,	PUNCT
eblip-27269	57	9	though	though	SCONJ
eblip-27269	57	10	this	this	PRON
eblip-27269	57	11	is	be	AUX
eblip-27269	57	12	of	of	ADP
eblip-27269	57	13	less	less	ADJ
eblip-27269	57	14	concern	concern	NOUN
eblip-27269	57	15	as	as	SCONJ
eblip-27269	57	16	it	it	PRON
eblip-27269	57	17	was	be	AUX
eblip-27269	57	18	primarily	primarily	ADV
eblip-27269	57	19	intended	intend	VERB
eblip-27269	57	20	to	to	PART
eblip-27269	57	21	flag	flag	VERB
eblip-27269	57	22	patron	patron	NOUN
eblip-27269	57	23	comments	comment	NOUN
eblip-27269	57	24	to	to	PART
eblip-27269	57	25	be	be	AUX
eblip-27269	57	26	used	use	VERB
eblip-27269	57	27	in	in	ADP
eblip-27269	57	28	marketing	marketing	NOUN
eblip-27269	57	29	.	.	PUNCT
eblip-27269	57	30	  	  	SPACE
eblip-27269	58	1	figure	figure	NOUN
eblip-27269	58	2	5	5	NUM
eblip-27269	58	3	percent	percent	NOUN
eblip-27269	58	4	occurrence	occurrence	NOUN
eblip-27269	58	5	of	of	ADP
eblip-27269	58	6	codes	code	NOUN
eblip-27269	58	7	with	with	ADP
eblip-27269	58	8	poor	poor	ADJ
eblip-27269	58	9	inter	inter	ADJ
eblip-27269	58	10	-	-	ADJ
eblip-27269	58	11	rater	rater	ADJ
eblip-27269	58	12	reliability	reliability	NOUN
eblip-27269	58	13	in	in	ADP
eblip-27269	58	14	2013	2013	NUM
eblip-27269	58	15	.	.	PUNCT
eblip-27269	58	16	    	    	SPACE
eblip-27269	59	1	codes	code	NOUN
eblip-27269	59	2	that	that	PRON
eblip-27269	59	3	are	be	AUX
eblip-27269	59	4	highly	highly	ADV
eblip-27269	59	5	correlated	correlate	VERB
eblip-27269	59	6	with	with	ADP
eblip-27269	59	7	user	user	NOUN
eblip-27269	59	8	satisfaction	satisfaction	NOUN
eblip-27269	59	9	and	and	CCONJ
eblip-27269	59	10	have	have	VERB
eblip-27269	59	11	acceptable	acceptable	ADJ
eblip-27269	59	12	levels	level	NOUN
eblip-27269	59	13	of	of	ADP
eblip-27269	59	14	reliability	reliability	NOUN
eblip-27269	59	15	were	be	AUX
eblip-27269	59	16	also	also	ADV
eblip-27269	59	17	separated	separate	VERB
eblip-27269	59	18	out	out	ADP
eblip-27269	59	19	and	and	CCONJ
eblip-27269	59	20	are	be	AUX
eblip-27269	59	21	shown	show	VERB
eblip-27269	59	22	in	in	ADP
eblip-27269	59	23	figure	figure	NOUN
eblip-27269	59	24	6	6	NUM
eblip-27269	59	25	.	.	PUNCT
eblip-27269	60	1	these	these	PRON
eblip-27269	60	2	include	include	VERB
eblip-27269	60	3	codes	code	NOUN
eblip-27269	60	4	that	that	PRON
eblip-27269	60	5	indicate	indicate	VERB
eblip-27269	60	6	that	that	SCONJ
eblip-27269	60	7	librarians	librarian	NOUN
eblip-27269	60	8	listened	listen	VERB
eblip-27269	60	9	to	to	ADP
eblip-27269	60	10	patrons	patron	NOUN
eblip-27269	60	11	,	,	PUNCT
eblip-27269	60	12	asked	ask	VERB
eblip-27269	60	13	clarifying	clarify	VERB
eblip-27269	60	14	questions	question	NOUN
eblip-27269	60	15	and	and	CCONJ
eblip-27269	60	16	generally	generally	ADV
eblip-27269	60	17	checked	check	VERB
eblip-27269	60	18	to	to	PART
eblip-27269	60	19	make	make	VERB
eblip-27269	60	20	sure	sure	ADJ
eblip-27269	60	21	they	they	PRON
eblip-27269	60	22	understood	understand	VERB
eblip-27269	60	23	the	the	DET
eblip-27269	60	24	patrons	patron	NOUN
eblip-27269	60	25	’	'	PUNCT
eblip-27269	60	26	question	question	NOUN
eblip-27269	60	27	(	(	PUNCT
eblip-27269	60	28	listening_and_questioning	listening_and_questioning	NOUN
eblip-27269	60	29	)	)	PUNCT
eblip-27269	60	30	,	,	PUNCT
eblip-27269	60	31	asked	ask	VERB
eblip-27269	60	32	patrons	patron	NOUN
eblip-27269	60	33	to	to	PART
eblip-27269	60	34	use	use	VERB
eblip-27269	60	35	the	the	DET
eblip-27269	60	36	chat	chat	NOUN
eblip-27269	60	37	service	service	NOUN
eblip-27269	60	38	again	again	ADV
eblip-27269	60	39	(	(	PUNCT
eblip-27269	60	40	comeback_again	comeback_again	NOUN
eblip-27269	60	41	)	)	PUNCT
eblip-27269	60	42	,	,	PUNCT
eblip-27269	60	43	provided	provide	VERB
eblip-27269	60	44	instruction	instruction	NOUN
eblip-27269	60	45	on	on	ADP
eblip-27269	60	46	how	how	SCONJ
eblip-27269	60	47	to	to	PART
eblip-27269	60	48	complete	complete	VERB
eblip-27269	60	49	a	a	DET
eblip-27269	60	50	task	task	NOUN
eblip-27269	60	51	(	(	PUNCT
eblip-27269	60	52	instruction	instruction	NOUN
eblip-27269	60	53	)	)	PUNCT
eblip-27269	60	54	,	,	PUNCT
eblip-27269	60	55	and	and	CCONJ
eblip-27269	60	56	searched	search	VERB
eblip-27269	60	57	for	for	ADP
eblip-27269	60	58	patrons	patron	NOUN
eblip-27269	60	59	(	(	PUNCT
eblip-27269	60	60	searching_for_patron	searching_for_patron	PROPN
eblip-27269	60	61	)	)	PUNCT
eblip-27269	60	62	.	.	PUNCT
eblip-27269	60	63	    	    	SPACE
eblip-27269	60	64	figure	figure	VERB
eblip-27269	60	65	6	6	NUM
eblip-27269	60	66	percent	percent	NOUN
eblip-27269	60	67	occurrence	occurrence	NOUN
eblip-27269	60	68	of	of	ADP
eblip-27269	60	69	codes	code	NOUN
eblip-27269	60	70	with	with	ADP
eblip-27269	60	71	acceptable	acceptable	ADJ
eblip-27269	60	72	inter	inter	ADJ
eblip-27269	60	73	-	-	ADJ
eblip-27269	60	74	rater	rater	ADJ
eblip-27269	60	75	reliability	reliability	NOUN
eblip-27269	60	76	that	that	PRON
eblip-27269	60	77	influence	influence	NOUN
eblip-27269	60	78	user	user	NOUN
eblip-27269	60	79	satisfaction	satisfaction	NOUN
eblip-27269	60	80	in	in	ADP
eblip-27269	60	81	2013	2013	NUM
eblip-27269	60	82	.	.	PUNCT
eblip-27269	60	83	    	    	SPACE
eblip-27269	61	1	finally	finally	ADV
eblip-27269	61	2	,	,	PUNCT
eblip-27269	61	3	only	only	ADV
eblip-27269	61	4	one	one	NUM
eblip-27269	61	5	code	code	NOUN
eblip-27269	61	6	associated	associate	VERB
eblip-27269	61	7	with	with	ADP
eblip-27269	61	8	user	user	NOUN
eblip-27269	61	9	satisfaction	satisfaction	NOUN
eblip-27269	61	10	—	—	PUNCT
eblip-27269	61	11	maintain_contact	maintain_contact	NOUN
eblip-27269	61	12	—	—	PUNCT
eblip-27269	61	13	had	have	VERB
eblip-27269	61	14	poor	poor	ADJ
eblip-27269	61	15	reliability	reliability	NOUN
eblip-27269	61	16	and	and	CCONJ
eblip-27269	61	17	could	could	AUX
eblip-27269	61	18	not	not	PART
eblip-27269	61	19	be	be	AUX
eblip-27269	61	20	included	include	VERB
eblip-27269	61	21	in	in	ADP
eblip-27269	61	22	this	this	DET
eblip-27269	61	23	analysis	analysis	NOUN
eblip-27269	61	24	.	.	PUNCT
eblip-27269	62	1	this	this	DET
eblip-27269	62	2	code	code	NOUN
eblip-27269	62	3	indicates	indicate	VERB
eblip-27269	62	4	that	that	SCONJ
eblip-27269	62	5	a	a	DET
eblip-27269	62	6	librarian	librarian	NOUN
eblip-27269	62	7	checked	check	VERB
eblip-27269	62	8	on	on	ADP
eblip-27269	62	9	a	a	DET
eblip-27269	62	10	patron	patron	NOUN
eblip-27269	62	11	’s	’s	PART
eblip-27269	62	12	progress	progress	NOUN
eblip-27269	62	13	or	or	CCONJ
eblip-27269	62	14	acknowledged	acknowledge	VERB
eblip-27269	62	15	their	their	PRON
eblip-27269	62	16	own	own	ADJ
eblip-27269	62	17	progress	progress	NOUN
eblip-27269	62	18	toward	toward	ADP
eblip-27269	62	19	answering	answer	VERB
eblip-27269	62	20	a	a	DET
eblip-27269	62	21	question	question	NOUN
eblip-27269	62	22	.	.	PUNCT
eblip-27269	63	1	this	this	DET
eblip-27269	63	2	code	code	NOUN
eblip-27269	63	3	will	will	AUX
eblip-27269	63	4	need	need	VERB
eblip-27269	63	5	to	to	PART
eblip-27269	63	6	be	be	AUX
eblip-27269	63	7	improved	improve	VERB
eblip-27269	63	8	in	in	ADP
eblip-27269	63	9	order	order	NOUN
eblip-27269	63	10	to	to	PART
eblip-27269	63	11	be	be	AUX
eblip-27269	63	12	used	use	VERB
eblip-27269	63	13	in	in	ADP
eblip-27269	63	14	future	future	ADJ
eblip-27269	63	15	analyses	analysis	NOUN
eblip-27269	63	16	.	.	PUNCT
eblip-27269	63	17	  	  	SPACE
eblip-27269	64	1	discussion	discussion	NOUN
eblip-27269	64	2	  	  	SPACE
eblip-27269	64	3	the	the	DET
eblip-27269	64	4	purpose	purpose	NOUN
eblip-27269	64	5	of	of	ADP
eblip-27269	64	6	this	this	DET
eblip-27269	64	7	analysis	analysis	NOUN
eblip-27269	64	8	was	be	AUX
eblip-27269	64	9	to	to	PART
eblip-27269	64	10	build	build	VERB
eblip-27269	64	11	upon	upon	SCONJ
eblip-27269	64	12	the	the	DET
eblip-27269	64	13	previous	previous	ADJ
eblip-27269	64	14	analysis	analysis	NOUN
eblip-27269	64	15	,	,	PUNCT
eblip-27269	64	16	examining	examine	VERB
eblip-27269	64	17	how	how	SCONJ
eblip-27269	64	18	the	the	DET
eblip-27269	64	19	2010	2010	NUM
eblip-27269	64	20	analysis	analysis	NOUN
eblip-27269	64	21	and	and	CCONJ
eblip-27269	64	22	accompanying	accompany	VERB
eblip-27269	64	23	report	report	NOUN
eblip-27269	64	24	may	may	AUX
eblip-27269	64	25	have	have	AUX
eblip-27269	64	26	changed	change	VERB
eblip-27269	64	27	librarian	librarian	ADJ
eblip-27269	64	28	behaviors	behavior	NOUN
eblip-27269	64	29	.	.	PUNCT
eblip-27269	65	1	we	we	PRON
eblip-27269	65	2	are	be	AUX
eblip-27269	65	3	specifically	specifically	ADV
eblip-27269	65	4	interested	interested	ADJ
eblip-27269	65	5	in	in	ADP
eblip-27269	65	6	charting	chart	VERB
eblip-27269	65	7	those	those	DET
eblip-27269	65	8	behaviors	behavior	NOUN
eblip-27269	65	9	over	over	ADP
eblip-27269	65	10	time	time	NOUN
eblip-27269	65	11	that	that	PRON
eblip-27269	65	12	correlate	correlate	VERB
eblip-27269	65	13	with	with	ADP
eblip-27269	65	14	user	user	NOUN
eblip-27269	65	15	satisfaction	satisfaction	NOUN
eblip-27269	65	16	,	,	PUNCT
eblip-27269	65	17	examining	examine	VERB
eblip-27269	65	18	how	how	SCONJ
eblip-27269	65	19	often	often	ADV
eblip-27269	65	20	subject	subject	ADJ
eblip-27269	65	21	-	-	PUNCT
eblip-27269	65	22	specific	specific	ADJ
eblip-27269	65	23	questions	question	NOUN
eblip-27269	65	24	occur	occur	VERB
eblip-27269	65	25	over	over	ADP
eblip-27269	65	26	chat	chat	PROPN
eblip-27269	65	27	,	,	PUNCT
eblip-27269	65	28	and	and	CCONJ
eblip-27269	65	29	discovering	discover	VERB
eblip-27269	65	30	how	how	SCONJ
eblip-27269	65	31	often	often	ADV
eblip-27269	65	32	chat	chat	VERB
eblip-27269	65	33	questions	question	NOUN
eblip-27269	65	34	are	be	AUX
eblip-27269	65	35	referred	refer	VERB
eblip-27269	65	36	to	to	ADP
eblip-27269	65	37	other	other	ADJ
eblip-27269	65	38	service	service	NOUN
eblip-27269	65	39	points	point	NOUN
eblip-27269	65	40	and	and	CCONJ
eblip-27269	65	41	modes	mode	NOUN
eblip-27269	65	42	of	of	ADP
eblip-27269	65	43	contact	contact	NOUN
eblip-27269	65	44	.	.	PUNCT
eblip-27269	66	1	our	our	PRON
eblip-27269	66	2	focus	focus	NOUN
eblip-27269	66	3	in	in	ADP
eblip-27269	66	4	identifying	identify	VERB
eblip-27269	66	5	these	these	DET
eblip-27269	66	6	behaviors	behavior	NOUN
eblip-27269	66	7	is	be	AUX
eblip-27269	66	8	to	to	PART
eblip-27269	66	9	improve	improve	VERB
eblip-27269	66	10	training	training	NOUN
eblip-27269	66	11	and	and	CCONJ
eblip-27269	66	12	update	update	VERB
eblip-27269	66	13	best	good	ADJ
eblip-27269	66	14	practices	practice	NOUN
eblip-27269	66	15	,	,	PUNCT
eblip-27269	66	16	as	as	SCONJ
eblip-27269	66	17	needed	need	VERB
eblip-27269	66	18	,	,	PUNCT
eblip-27269	66	19	to	to	PART
eblip-27269	66	20	ensure	ensure	VERB
eblip-27269	66	21	user	user	NOUN
eblip-27269	66	22	satisfaction	satisfaction	NOUN
eblip-27269	66	23	in	in	ADP
eblip-27269	66	24	the	the	DET
eblip-27269	66	25	future	future	NOUN
eblip-27269	66	26	.	.	PUNCT
eblip-27269	67	1	finally	finally	ADV
eblip-27269	67	2	,	,	PUNCT
eblip-27269	67	3	we	we	PRON
eblip-27269	67	4	also	also	ADV
eblip-27269	67	5	had	have	VERB
eblip-27269	67	6	an	an	DET
eblip-27269	67	7	interest	interest	NOUN
eblip-27269	67	8	in	in	ADP
eblip-27269	67	9	improving	improve	VERB
eblip-27269	67	10	our	our	PRON
eblip-27269	67	11	coding	code	VERB
eblip-27269	67	12	process	process	NOUN
eblip-27269	67	13	in	in	ADP
eblip-27269	67	14	terms	term	NOUN
eblip-27269	67	15	of	of	ADP
eblip-27269	67	16	efficiency	efficiency	NOUN
eblip-27269	67	17	and	and	CCONJ
eblip-27269	67	18	inter	inter	ADJ
eblip-27269	67	19	-	-	ADJ
eblip-27269	67	20	rater	rater	ADJ
eblip-27269	67	21	reliability	reliability	NOUN
eblip-27269	67	22	,	,	PUNCT
eblip-27269	67	23	possibly	possibly	ADV
eblip-27269	67	24	serving	serve	VERB
eblip-27269	67	25	as	as	ADP
eblip-27269	67	26	an	an	DET
eblip-27269	67	27	example	example	NOUN
eblip-27269	67	28	to	to	ADP
eblip-27269	67	29	other	other	ADJ
eblip-27269	67	30	groups	group	NOUN
eblip-27269	67	31	on	on	ADP
eblip-27269	67	32	campus	campus	NOUN
eblip-27269	67	33	interested	interested	ADJ
eblip-27269	67	34	in	in	ADP
eblip-27269	67	35	qualitative	qualitative	ADJ
eblip-27269	67	36	analysis	analysis	NOUN
eblip-27269	67	37	.	.	PUNCT
eblip-27269	67	38	  	  	SPACE
eblip-27269	68	1	codes	code	NOUN
eblip-27269	68	2	eliminated	eliminate	VERB
eblip-27269	68	3	for	for	ADP
eblip-27269	68	4	the	the	DET
eblip-27269	68	5	2013	2013	NUM
eblip-27269	68	6	analysis	analysis	NOUN
eblip-27269	68	7	  	  	SPACE
eblip-27269	68	8	in	in	ADP
eblip-27269	68	9	2010	2010	NUM
eblip-27269	68	10	,	,	PUNCT
eblip-27269	68	11	we	we	PRON
eblip-27269	68	12	analyzed	analyze	VERB
eblip-27269	68	13	both	both	CCONJ
eblip-27269	68	14	how	how	SCONJ
eblip-27269	68	15	often	often	ADV
eblip-27269	68	16	patrons	patron	NOUN
eblip-27269	68	17	gave	give	VERB
eblip-27269	68	18	their	their	PRON
eblip-27269	68	19	names	name	NOUN
eblip-27269	68	20	and	and	CCONJ
eblip-27269	68	21	how	how	SCONJ
eblip-27269	68	22	often	often	ADV
eblip-27269	68	23	librarians	librarian	NOUN
eblip-27269	68	24	used	use	VERB
eblip-27269	68	25	patrons	patron	NOUN
eblip-27269	68	26	’	'	PUNCT
eblip-27269	68	27	names	name	NOUN
eblip-27269	68	28	.	.	PUNCT
eblip-27269	69	1	we	we	PRON
eblip-27269	69	2	chose	choose	VERB
eblip-27269	69	3	not	not	PART
eblip-27269	69	4	to	to	PART
eblip-27269	69	5	track	track	VERB
eblip-27269	69	6	this	this	DET
eblip-27269	69	7	behavior	behavior	NOUN
eblip-27269	69	8	in	in	ADP
eblip-27269	69	9	the	the	DET
eblip-27269	69	10	current	current	ADJ
eblip-27269	69	11	analysis	analysis	NOUN
eblip-27269	69	12	as	as	SCONJ
eblip-27269	69	13	this	this	DET
eblip-27269	69	14	behavior	behavior	NOUN
eblip-27269	69	15	is	be	AUX
eblip-27269	69	16	relatively	relatively	ADV
eblip-27269	69	17	rare	rare	ADJ
eblip-27269	69	18	and	and	CCONJ
eblip-27269	69	19	not	not	PART
eblip-27269	69	20	correlated	correlate	VERB
eblip-27269	69	21	with	with	ADP
eblip-27269	69	22	increased	increase	VERB
eblip-27269	69	23	user	user	NOUN
eblip-27269	69	24	satisfaction	satisfaction	NOUN
eblip-27269	69	25	.	.	PUNCT
eblip-27269	69	26	  	  	SPACE
eblip-27269	70	1	the	the	DET
eblip-27269	70	2	prior	prior	ADJ
eblip-27269	70	3	analysis	analysis	NOUN
eblip-27269	70	4	also	also	ADV
eblip-27269	70	5	coded	code	VERB
eblip-27269	70	6	transcripts	transcript	NOUN
eblip-27269	70	7	that	that	PRON
eblip-27269	70	8	contained	contain	VERB
eblip-27269	70	9	questions	question	NOUN
eblip-27269	70	10	of	of	ADP
eblip-27269	70	11	a	a	DET
eblip-27269	70	12	general	general	ADJ
eblip-27269	70	13	nature	nature	NOUN
eblip-27269	70	14	that	that	PRON
eblip-27269	70	15	can	can	AUX
eblip-27269	70	16	be	be	AUX
eblip-27269	70	17	answered	answer	VERB
eblip-27269	70	18	by	by	ADP
eblip-27269	70	19	a	a	DET
eblip-27269	70	20	majority	majority	NOUN
eblip-27269	70	21	of	of	ADP
eblip-27269	70	22	librarians	librarian	NOUN
eblip-27269	70	23	in	in	ADP
eblip-27269	70	24	order	order	NOUN
eblip-27269	70	25	to	to	PART
eblip-27269	70	26	identify	identify	VERB
eblip-27269	70	27	questions	question	NOUN
eblip-27269	70	28	that	that	PRON
eblip-27269	70	29	were	be	AUX
eblip-27269	70	30	appropriate	appropriate	ADJ
eblip-27269	70	31	for	for	ADP
eblip-27269	70	32	our	our	PRON
eblip-27269	70	33	general	general	ADJ
eblip-27269	70	34	chat	chat	NOUN
eblip-27269	70	35	queue	queue	NOUN
eblip-27269	70	36	.	.	PUNCT
eblip-27269	71	1	in	in	ADP
eblip-27269	71	2	2010	2010	NUM
eblip-27269	71	3	,	,	PUNCT
eblip-27269	71	4	over	over	ADP
eblip-27269	71	5	83	83	NUM
eblip-27269	71	6	%	%	NOUN
eblip-27269	71	7	of	of	ADP
eblip-27269	71	8	transcripts	transcript	NOUN
eblip-27269	71	9	received	receive	VERB
eblip-27269	71	10	this	this	DET
eblip-27269	71	11	tag	tag	NOUN
eblip-27269	71	12	.	.	PUNCT
eblip-27269	72	1	for	for	ADP
eblip-27269	72	2	the	the	DET
eblip-27269	72	3	2013	2013	NUM
eblip-27269	72	4	analysis	analysis	NOUN
eblip-27269	72	5	,	,	PUNCT
eblip-27269	72	6	we	we	PRON
eblip-27269	72	7	decided	decide	VERB
eblip-27269	72	8	it	it	PRON
eblip-27269	72	9	was	be	AUX
eblip-27269	72	10	more	more	ADV
eblip-27269	72	11	important	important	ADJ
eblip-27269	72	12	to	to	PART
eblip-27269	72	13	mark	mark	VERB
eblip-27269	72	14	only	only	ADJ
eblip-27269	72	15	questions	question	NOUN
eblip-27269	72	16	that	that	SCONJ
eblip-27269	72	17	,	,	PUNCT
eblip-27269	72	18	inversely	inversely	ADV
eblip-27269	72	19	,	,	PUNCT
eblip-27269	72	20	required	require	VERB
eblip-27269	72	21	specific	specific	ADJ
eblip-27269	72	22	subject	subject	ADJ
eblip-27269	72	23	-	-	PUNCT
eblip-27269	72	24	area	area	NOUN
eblip-27269	72	25	knowledge	knowledge	NOUN
eblip-27269	72	26	or	or	CCONJ
eblip-27269	72	27	knowledge	knowledge	NOUN
eblip-27269	72	28	specific	specific	ADJ
eblip-27269	72	29	to	to	ADP
eblip-27269	72	30	a	a	DET
eblip-27269	72	31	library	library	NOUN
eblip-27269	72	32	location	location	NOUN
eblip-27269	72	33	.	.	PUNCT
eblip-27269	73	1	our	our	PRON
eblip-27269	73	2	main	main	ADJ
eblip-27269	73	3	interest	interest	NOUN
eblip-27269	73	4	lay	lie	VERB
eblip-27269	73	5	in	in	ADP
eblip-27269	73	6	charting	chart	VERB
eblip-27269	73	7	how	how	SCONJ
eblip-27269	73	8	often	often	ADV
eblip-27269	73	9	these	these	DET
eblip-27269	73	10	questions	question	NOUN
eblip-27269	73	11	requiring	require	VERB
eblip-27269	73	12	specialized	specialized	ADJ
eblip-27269	73	13	knowledge	knowledge	NOUN
eblip-27269	73	14	occur	occur	VERB
eblip-27269	73	15	and	and	CCONJ
eblip-27269	73	16	how	how	SCONJ
eblip-27269	73	17	often	often	ADV
eblip-27269	73	18	they	they	PRON
eblip-27269	73	19	are	be	AUX
eblip-27269	73	20	referred	refer	VERB
eblip-27269	73	21	from	from	ADP
eblip-27269	73	22	our	our	PRON
eblip-27269	73	23	main	main	ADJ
eblip-27269	73	24	service	service	NOUN
eblip-27269	73	25	point	point	NOUN
eblip-27269	73	26	.	.	PUNCT
eblip-27269	74	1	in	in	ADP
eblip-27269	74	2	the	the	DET
eblip-27269	74	3	2013	2013	NUM
eblip-27269	74	4	iteration	iteration	NOUN
eblip-27269	74	5	,	,	PUNCT
eblip-27269	74	6	this	this	PRON
eblip-27269	74	7	was	be	AUX
eblip-27269	74	8	indicated	indicate	VERB
eblip-27269	74	9	by	by	ADP
eblip-27269	74	10	the	the	DET
eblip-27269	74	11	code	code	PROPN
eblip-27269	74	12	library_specific	library_specific	NOUN
eblip-27269	74	13	.	.	PUNCT
eblip-27269	74	14	  	  	SPACE
eblip-27269	75	1	the	the	DET
eblip-27269	75	2	2010	2010	NUM
eblip-27269	75	3	analysis	analysis	NOUN
eblip-27269	75	4	also	also	ADV
eblip-27269	75	5	recorded	record	VERB
eblip-27269	75	6	transcripts	transcript	NOUN
eblip-27269	75	7	in	in	ADP
eblip-27269	75	8	which	which	PRON
eblip-27269	75	9	the	the	DET
eblip-27269	75	10	librarian	librarian	NOUN
eblip-27269	75	11	was	be	AUX
eblip-27269	75	12	polite	polite	ADJ
eblip-27269	75	13	or	or	CCONJ
eblip-27269	75	14	encouraging	encouraging	ADJ
eblip-27269	75	15	,	,	PUNCT
eblip-27269	75	16	the	the	DET
eblip-27269	75	17	librarian	librarian	NOUN
eblip-27269	75	18	ended	end	VERB
eblip-27269	75	19	the	the	DET
eblip-27269	75	20	chat	chat	NOUN
eblip-27269	75	21	with	with	ADP
eblip-27269	75	22	a	a	DET
eblip-27269	75	23	closing	closing	NOUN
eblip-27269	75	24	other	other	ADJ
eblip-27269	75	25	than	than	ADP
eblip-27269	75	26	inviting	invite	VERB
eblip-27269	75	27	the	the	DET
eblip-27269	75	28	patron	patron	NOUN
eblip-27269	75	29	to	to	PART
eblip-27269	75	30	chat	chat	VERB
eblip-27269	75	31	again	again	ADV
eblip-27269	75	32	,	,	PUNCT
eblip-27269	75	33	the	the	DET
eblip-27269	75	34	patron	patron	NOUN
eblip-27269	75	35	thanked	thank	VERB
eblip-27269	75	36	the	the	DET
eblip-27269	75	37	librarian	librarian	NOUN
eblip-27269	75	38	,	,	PUNCT
eblip-27269	75	39	and	and	CCONJ
eblip-27269	75	40	the	the	DET
eblip-27269	75	41	patron	patron	NOUN
eblip-27269	75	42	was	be	AUX
eblip-27269	75	43	dissatisfied	dissatisfied	ADJ
eblip-27269	75	44	or	or	CCONJ
eblip-27269	75	45	the	the	DET
eblip-27269	75	46	patron	patron	NOUN
eblip-27269	75	47	’s	’s	PART
eblip-27269	75	48	question	question	NOUN
eblip-27269	75	49	was	be	AUX
eblip-27269	75	50	unanswered	unanswere	VERB
eblip-27269	75	51	.	.	PUNCT
eblip-27269	76	1	these	these	DET
eblip-27269	76	2	four	four	NUM
eblip-27269	76	3	codes	code	NOUN
eblip-27269	76	4	all	all	PRON
eblip-27269	76	5	had	have	VERB
eblip-27269	76	6	relatively	relatively	ADV
eblip-27269	76	7	low	low	ADJ
eblip-27269	76	8	inter	inter	ADJ
eblip-27269	76	9	-	-	ADJ
eblip-27269	76	10	rater	rater	ADJ
eblip-27269	76	11	reliability	reliability	NOUN
eblip-27269	76	12	in	in	ADP
eblip-27269	76	13	the	the	DET
eblip-27269	76	14	2010	2010	NUM
eblip-27269	76	15	analysis	analysis	NOUN
eblip-27269	76	16	and	and	CCONJ
eblip-27269	76	17	were	be	AUX
eblip-27269	76	18	not	not	PART
eblip-27269	76	19	correlated	correlate	VERB
eblip-27269	76	20	with	with	ADP
eblip-27269	76	21	patron	patron	ADJ
eblip-27269	76	22	satisfaction	satisfaction	NOUN
eblip-27269	76	23	.	.	PUNCT
eblip-27269	77	1	all	all	DET
eblip-27269	77	2	four	four	NUM
eblip-27269	77	3	were	be	AUX
eblip-27269	77	4	eliminated	eliminate	VERB
eblip-27269	77	5	from	from	ADP
eblip-27269	77	6	the	the	DET
eblip-27269	77	7	2013	2013	NUM
eblip-27269	77	8	iteration	iteration	NOUN
eblip-27269	77	9	.	.	PUNCT
eblip-27269	77	10	  	  	SPACE
eblip-27269	78	1	codes	code	NOUN
eblip-27269	78	2	added	add	VERB
eblip-27269	78	3	for	for	ADP
eblip-27269	78	4	the	the	DET
eblip-27269	78	5	2013	2013	NUM
eblip-27269	78	6	analysis	analysis	NOUN
eblip-27269	78	7	  	  	SPACE
eblip-27269	78	8	only	only	ADV
eblip-27269	78	9	one	one	NUM
eblip-27269	78	10	entirely	entirely	ADV
eblip-27269	78	11	new	new	ADJ
eblip-27269	78	12	code	code	NOUN
eblip-27269	78	13	was	be	AUX
eblip-27269	78	14	added	add	VERB
eblip-27269	78	15	for	for	ADP
eblip-27269	78	16	this	this	DET
eblip-27269	78	17	analysis	analysis	NOUN
eblip-27269	78	18	.	.	PUNCT
eblip-27269	79	1	the	the	DET
eblip-27269	79	2	code	code	PROPN
eblip-27269	79	3	initial_question	initial_question	NOUN
eblip-27269	79	4	was	be	AUX
eblip-27269	79	5	added	add	VERB
eblip-27269	79	6	to	to	ADP
eblip-27269	79	7	the	the	DET
eblip-27269	79	8	schema	schema	NOUN
eblip-27269	79	9	in	in	ADP
eblip-27269	79	10	order	order	NOUN
eblip-27269	79	11	to	to	PART
eblip-27269	79	12	mark	mark	VERB
eblip-27269	79	13	patrons	patron	NOUN
eblip-27269	79	14	’	'	PUNCT
eblip-27269	79	15	initial	initial	ADJ
eblip-27269	79	16	questions	question	NOUN
eblip-27269	79	17	or	or	CCONJ
eblip-27269	79	18	the	the	DET
eblip-27269	79	19	problems	problem	NOUN
eblip-27269	79	20	that	that	PRON
eblip-27269	79	21	prompted	prompt	VERB
eblip-27269	79	22	them	they	PRON
eblip-27269	79	23	to	to	PART
eblip-27269	79	24	contact	contact	VERB
eblip-27269	79	25	the	the	DET
eblip-27269	79	26	chat	chat	PROPN
eblip-27269	79	27	reference	reference	NOUN
eblip-27269	79	28	service	service	NOUN
eblip-27269	79	29	.	.	PUNCT
eblip-27269	80	1	we	we	PRON
eblip-27269	80	2	anticipate	anticipate	VERB
eblip-27269	80	3	doing	do	VERB
eblip-27269	80	4	further	further	ADJ
eblip-27269	80	5	analysis	analysis	NOUN
eblip-27269	80	6	on	on	ADP
eblip-27269	80	7	these	these	DET
eblip-27269	80	8	initial	initial	ADJ
eblip-27269	80	9	questions	question	NOUN
eblip-27269	80	10	separately	separately	ADV
eblip-27269	80	11	to	to	PART
eblip-27269	80	12	identify	identify	VERB
eblip-27269	80	13	common	common	ADJ
eblip-27269	80	14	problems	problem	NOUN
eblip-27269	80	15	and	and	CCONJ
eblip-27269	80	16	questions	question	NOUN
eblip-27269	80	17	,	,	PUNCT
eblip-27269	80	18	or	or	CCONJ
eblip-27269	80	19	pain	pain	NOUN
eblip-27269	80	20	points	point	NOUN
eblip-27269	80	21	.	.	PUNCT
eblip-27269	81	1	knowledge	knowledge	NOUN
eblip-27269	81	2	of	of	ADP
eblip-27269	81	3	the	the	DET
eblip-27269	81	4	specific	specific	ADJ
eblip-27269	81	5	issues	issue	NOUN
eblip-27269	81	6	for	for	ADP
eblip-27269	81	7	which	which	PRON
eblip-27269	81	8	patrons	patron	NOUN
eblip-27269	81	9	contact	contact	VERB
eblip-27269	81	10	us	we	PRON
eblip-27269	81	11	may	may	AUX
eblip-27269	81	12	help	help	VERB
eblip-27269	81	13	to	to	PART
eblip-27269	81	14	improve	improve	VERB
eblip-27269	81	15	services	service	NOUN
eblip-27269	81	16	in	in	ADP
eblip-27269	81	17	other	other	ADJ
eblip-27269	81	18	areas	area	NOUN
eblip-27269	81	19	,	,	PUNCT
eblip-27269	81	20	for	for	ADP
eblip-27269	81	21	example	example	NOUN
eblip-27269	81	22	,	,	PUNCT
eblip-27269	81	23	improving	improve	VERB
eblip-27269	81	24	instructions	instruction	NOUN
eblip-27269	81	25	available	available	ADJ
eblip-27269	81	26	on	on	ADP
eblip-27269	81	27	our	our	PRON
eblip-27269	81	28	website	website	NOUN
eblip-27269	81	29	.	.	PUNCT
eblip-27269	81	30	  	  	SPACE
eblip-27269	81	31	analysis	analysis	NOUN
eblip-27269	81	32	of	of	ADP
eblip-27269	81	33	code	code	NOUN
eblip-27269	81	34	frequency	frequency	NOUN
eblip-27269	81	35	  	  	SPACE
eblip-27269	81	36	for	for	ADP
eblip-27269	81	37	each	each	DET
eblip-27269	81	38	code	code	NOUN
eblip-27269	81	39	applied	apply	VERB
eblip-27269	81	40	to	to	ADP
eblip-27269	81	41	the	the	DET
eblip-27269	81	42	transcripts	transcript	NOUN
eblip-27269	81	43	,	,	PUNCT
eblip-27269	81	44	we	we	PRON
eblip-27269	81	45	calculated	calculate	VERB
eblip-27269	81	46	inter	inter	ADJ
eblip-27269	81	47	-	-	ADJ
eblip-27269	81	48	rater	rater	ADJ
eblip-27269	81	49	reliability	reliability	NOUN
eblip-27269	81	50	scores	score	NOUN
eblip-27269	81	51	and	and	CCONJ
eblip-27269	81	52	also	also	ADV
eblip-27269	81	53	the	the	DET
eblip-27269	81	54	frequency	frequency	NOUN
eblip-27269	81	55	with	with	ADP
eblip-27269	81	56	which	which	PRON
eblip-27269	81	57	it	it	PRON
eblip-27269	81	58	was	be	AUX
eblip-27269	81	59	applied	apply	VERB
eblip-27269	81	60	to	to	ADP
eblip-27269	81	61	our	our	PRON
eblip-27269	81	62	transcripts	transcript	NOUN
eblip-27269	81	63	.	.	PUNCT
eblip-27269	82	1	within	within	ADP
eblip-27269	82	2	the	the	DET
eblip-27269	82	3	subset	subset	NOUN
eblip-27269	82	4	of	of	ADP
eblip-27269	82	5	codes	code	NOUN
eblip-27269	82	6	with	with	ADP
eblip-27269	82	7	acceptable	acceptable	ADJ
eblip-27269	82	8	levels	level	NOUN
eblip-27269	82	9	of	of	ADP
eblip-27269	82	10	reliability	reliability	NOUN
eblip-27269	82	11	(	(	PUNCT
eblip-27269	82	12	cohen	cohen	PROPN
eblip-27269	82	13	’s	’s	PART
eblip-27269	82	14	kappa	kappa	PROPN
eblip-27269	82	15	>	>	PROPN
eblip-27269	82	16	0.40	0.40	NUM
eblip-27269	82	17	)	)	PUNCT
eblip-27269	82	18	,	,	PUNCT
eblip-27269	82	19	five	five	NUM
eblip-27269	82	20	codes	code	NOUN
eblip-27269	82	21	were	be	AUX
eblip-27269	82	22	applied	apply	VERB
eblip-27269	82	23	to	to	ADP
eblip-27269	82	24	more	more	ADJ
eblip-27269	82	25	than	than	ADP
eblip-27269	82	26	half	half	NOUN
eblip-27269	82	27	of	of	ADP
eblip-27269	82	28	the	the	DET
eblip-27269	82	29	transcripts	transcript	NOUN
eblip-27269	82	30	as	as	SCONJ
eblip-27269	82	31	seen	see	VERB
eblip-27269	82	32	in	in	ADP
eblip-27269	82	33	figure	figure	NOUN
eblip-27269	82	34	7	7	NUM
eblip-27269	82	35	.	.	PUNCT
eblip-27269	83	1	these	these	PRON
eblip-27269	83	2	represent	represent	VERB
eblip-27269	83	3	the	the	DET
eblip-27269	83	4	five	five	NUM
eblip-27269	83	5	most	most	ADV
eblip-27269	83	6	common	common	ADJ
eblip-27269	83	7	desirable	desirable	ADJ
eblip-27269	83	8	behaviors	behavior	NOUN
eblip-27269	83	9	exhibited	exhibit	VERB
eblip-27269	83	10	by	by	ADP
eblip-27269	83	11	librarians	librarian	NOUN
eblip-27269	83	12	via	via	ADP
eblip-27269	83	13	chat	chat	PROPN
eblip-27269	83	14	.	.	PUNCT
eblip-27269	84	1	librarians	librarian	NOUN
eblip-27269	84	2	greeted	greet	VERB
eblip-27269	84	3	patrons	patron	NOUN
eblip-27269	84	4	in	in	ADP
eblip-27269	84	5	87	87	NUM
eblip-27269	84	6	%	%	NOUN
eblip-27269	84	7	of	of	ADP
eblip-27269	84	8	interactions	interaction	NOUN
eblip-27269	84	9	,	,	PUNCT
eblip-27269	84	10	searched	search	VERB
eblip-27269	84	11	on	on	ADP
eblip-27269	84	12	behalf	behalf	NOUN
eblip-27269	84	13	of	of	ADP
eblip-27269	84	14	patrons	patron	NOUN
eblip-27269	84	15	in	in	ADP
eblip-27269	84	16	72	72	NUM
eblip-27269	84	17	%	%	NOUN
eblip-27269	84	18	of	of	ADP
eblip-27269	84	19	interactions	interaction	NOUN
eblip-27269	84	20	,	,	PUNCT
eblip-27269	84	21	engaged	engage	VERB
eblip-27269	84	22	in	in	ADP
eblip-27269	84	23	listening	listen	VERB
eblip-27269	84	24	and	and	CCONJ
eblip-27269	84	25	questioning	question	VERB
eblip-27269	84	26	behaviors	behavior	NOUN
eblip-27269	84	27	in	in	ADP
eblip-27269	84	28	64	64	NUM
eblip-27269	84	29	%	%	NOUN
eblip-27269	84	30	of	of	ADP
eblip-27269	84	31	interactions	interaction	NOUN
eblip-27269	84	32	,	,	PUNCT
eblip-27269	84	33	and	and	CCONJ
eblip-27269	84	34	stated	state	VERB
eblip-27269	84	35	their	their	PRON
eblip-27269	84	36	name	name	NOUN
eblip-27269	84	37	and	and	CCONJ
eblip-27269	84	38	their	their	PRON
eblip-27269	84	39	library	library	NOUN
eblip-27269	84	40	’s	’s	PART
eblip-27269	84	41	name	name	NOUN
eblip-27269	84	42	in	in	ADP
eblip-27269	84	43	59	59	NUM
eblip-27269	84	44	%	%	NOUN
eblip-27269	84	45	of	of	ADP
eblip-27269	84	46	interactions	interaction	NOUN
eblip-27269	84	47	.	.	PUNCT
eblip-27269	85	1	three	three	NUM
eblip-27269	85	2	out	out	ADP
eblip-27269	85	3	of	of	ADP
eblip-27269	85	4	five	five	NUM
eblip-27269	85	5	of	of	ADP
eblip-27269	85	6	these	these	DET
eblip-27269	85	7	behaviors	behavior	NOUN
eblip-27269	85	8	occurred	occur	VERB
eblip-27269	85	9	more	more	ADV
eblip-27269	85	10	often	often	ADV
eblip-27269	85	11	than	than	ADP
eblip-27269	85	12	in	in	ADP
eblip-27269	85	13	our	our	PRON
eblip-27269	85	14	previous	previous	ADJ
eblip-27269	85	15	analysis	analysis	NOUN
eblip-27269	85	16	.	.	PUNCT
eblip-27269	86	1	the	the	DET
eblip-27269	86	2	remaining	remain	VERB
eblip-27269	86	3	two	two	NUM
eblip-27269	86	4	codes	code	NOUN
eblip-27269	86	5	are	be	AUX
eblip-27269	86	6	unfortunately	unfortunately	ADV
eblip-27269	86	7	not	not	PART
eblip-27269	86	8	directly	directly	ADV
eblip-27269	86	9	comparable	comparable	ADJ
eblip-27269	86	10	with	with	ADP
eblip-27269	86	11	our	our	PRON
eblip-27269	86	12	2013	2013	NUM
eblip-27269	86	13	codes	code	NOUN
eblip-27269	86	14	as	as	ADP
eblip-27269	86	15	these	these	DET
eblip-27269	86	16	two	two	NUM
eblip-27269	86	17	codes	code	NOUN
eblip-27269	86	18	consolidated	consolidated	ADJ
eblip-27269	86	19	codes	code	NOUN
eblip-27269	86	20	used	use	VERB
eblip-27269	86	21	in	in	ADP
eblip-27269	86	22	the	the	DET
eblip-27269	86	23	2010	2010	NUM
eblip-27269	86	24	analysis	analysis	NOUN
eblip-27269	86	25	.	.	PUNCT
eblip-27269	87	1	the	the	DET
eblip-27269	87	2	2013	2013	NUM
eblip-27269	87	3	code	code	NOUN
eblip-27269	87	4	listening_and_questioning	listening_and_questione	VERB
eblip-27269	87	5	combined	combine	VERB
eblip-27269	87	6	the	the	DET
eblip-27269	87	7	2010	2010	NUM
eblip-27269	87	8	codes	code	NOUN
eblip-27269	87	9	check_on_success	check_on_success	PROPN
eblip-27269	87	10	,	,	PUNCT
eblip-27269	87	11	open_ended_questions	open_ended_question	NOUN
eblip-27269	87	12	,	,	PUNCT
eblip-27269	87	13	rephrasing	rephrasing	NOUN
eblip-27269	87	14	,	,	PUNCT
eblip-27269	87	15	and	and	CCONJ
eblip-27269	87	16	clarifying_or_closed_questions	clarifying_or_closed_question	NOUN
eblip-27269	87	17	.	.	PUNCT
eblip-27269	88	1	the	the	DET
eblip-27269	88	2	2013	2013	NUM
eblip-27269	88	3	code	code	NOUN
eblip-27269	88	4	searching_for_patron	searching_for_patron	NUM
eblip-27269	88	5	combined	combine	VERB
eblip-27269	88	6	this	this	DET
eblip-27269	88	7	same	same	ADJ
eblip-27269	88	8	code	code	NOUN
eblip-27269	88	9	in	in	ADP
eblip-27269	88	10	2010	2010	NUM
eblip-27269	88	11	with	with	ADP
eblip-27269	88	12	url_other	url_other	PROPN
eblip-27269	88	13	.	.	PUNCT
eblip-27269	89	1	for	for	ADP
eblip-27269	89	2	a	a	DET
eblip-27269	89	3	full	full	ADJ
eblip-27269	89	4	list	list	NOUN
eblip-27269	89	5	of	of	ADP
eblip-27269	89	6	codes	code	NOUN
eblip-27269	89	7	used	use	VERB
eblip-27269	89	8	and	and	CCONJ
eblip-27269	89	9	comparison	comparison	NOUN
eblip-27269	89	10	to	to	ADP
eblip-27269	89	11	codes	code	NOUN
eblip-27269	89	12	used	use	VERB
eblip-27269	89	13	in	in	ADP
eblip-27269	89	14	2010	2010	NUM
eblip-27269	89	15	see	see	VERB
eblip-27269	89	16	“	"	PUNCT
eblip-27269	89	17	appendix	appendix	VERB
eblip-27269	89	18	a	a	DET
eblip-27269	89	19	coding	code	VERB
eblip-27269	89	20	scope	scope	NOUN
eblip-27269	89	21	notes	note	NOUN
eblip-27269	89	22	.	.	PUNCT
eblip-27269	89	23	”	"	PUNCT
eblip-27269	89	24	  	  	SPACE
eblip-27269	89	25	most	most	ADV
eblip-27269	89	26	notable	notable	ADJ
eblip-27269	89	27	in	in	ADP
eblip-27269	89	28	these	these	DET
eblip-27269	89	29	commonly	commonly	ADV
eblip-27269	89	30	applied	apply	VERB
eblip-27269	89	31	codes	code	NOUN
eblip-27269	89	32	from	from	ADP
eblip-27269	89	33	2013	2013	NUM
eblip-27269	89	34	is	be	AUX
eblip-27269	89	35	that	that	SCONJ
eblip-27269	89	36	librarians	librarian	NOUN
eblip-27269	89	37	identified	identify	VERB
eblip-27269	89	38	both	both	DET
eblip-27269	89	39	themselves	themselves	PRON
eblip-27269	89	40	and	and	CCONJ
eblip-27269	89	41	their	their	PRON
eblip-27269	89	42	library	library	NOUN
eblip-27269	89	43	far	far	ADV
eblip-27269	89	44	more	more	ADV
eblip-27269	89	45	frequently	frequently	ADV
eblip-27269	89	46	than	than	ADP
eblip-27269	89	47	in	in	ADP
eblip-27269	89	48	2010	2010	NUM
eblip-27269	89	49	.	.	PUNCT
eblip-27269	90	1	this	this	PRON
eblip-27269	90	2	is	be	AUX
eblip-27269	90	3	also	also	ADV
eblip-27269	90	4	one	one	NUM
eblip-27269	90	5	of	of	ADP
eblip-27269	90	6	four	four	NUM
eblip-27269	90	7	librarian	librarian	ADJ
eblip-27269	90	8	behaviors	behavior	NOUN
eblip-27269	90	9	that	that	PRON
eblip-27269	90	10	is	be	AUX
eblip-27269	90	11	highly	highly	ADV
eblip-27269	90	12	correlated	correlate	VERB
eblip-27269	90	13	with	with	ADP
eblip-27269	90	14	patron	patron	NOUN
eblip-27269	90	15	satisfaction	satisfaction	NOUN
eblip-27269	90	16	.	.	PUNCT
eblip-27269	91	1	the	the	DET
eblip-27269	91	2	increase	increase	NOUN
eblip-27269	91	3	in	in	ADP
eblip-27269	91	4	this	this	DET
eblip-27269	91	5	behavior	behavior	NOUN
eblip-27269	91	6	demonstrates	demonstrate	VERB
eblip-27269	91	7	that	that	SCONJ
eblip-27269	91	8	emphasis	emphasis	NOUN
eblip-27269	91	9	placed	place	VERB
eblip-27269	91	10	on	on	ADP
eblip-27269	91	11	this	this	DET
eblip-27269	91	12	identified	identify	VERB
eblip-27269	91	13	best	good	ADJ
eblip-27269	91	14	practice	practice	NOUN
eblip-27269	91	15	through	through	ADP
eblip-27269	91	16	training	training	NOUN
eblip-27269	91	17	and	and	CCONJ
eblip-27269	91	18	documentation	documentation	NOUN
eblip-27269	91	19	after	after	SCONJ
eblip-27269	91	20	the	the	DET
eblip-27269	91	21	2010	2010	NUM
eblip-27269	91	22	analysis	analysis	NOUN
eblip-27269	91	23	has	have	AUX
eblip-27269	91	24	had	have	VERB
eblip-27269	91	25	a	a	DET
eblip-27269	91	26	positive	positive	ADJ
eblip-27269	91	27	impact	impact	NOUN
eblip-27269	91	28	on	on	ADP
eblip-27269	91	29	librarian	librarian	ADJ
eblip-27269	91	30	behaviors	behavior	NOUN
eblip-27269	91	31	.	.	PUNCT
eblip-27269	92	1	however	however	ADV
eblip-27269	92	2	,	,	PUNCT
eblip-27269	92	3	as	as	ADP
eblip-27269	92	4	best	good	ADJ
eblip-27269	92	5	practices	practice	NOUN
eblip-27269	92	6	,	,	PUNCT
eblip-27269	92	7	these	these	DET
eblip-27269	92	8	behaviors	behavior	NOUN
eblip-27269	92	9	should	should	AUX
eblip-27269	92	10	ideally	ideally	ADV
eblip-27269	92	11	be	be	AUX
eblip-27269	92	12	occurring	occur	VERB
eblip-27269	92	13	in	in	ADP
eblip-27269	92	14	more	more	ADJ
eblip-27269	92	15	than	than	ADP
eblip-27269	92	16	59	59	NUM
eblip-27269	92	17	%	%	NOUN
eblip-27269	92	18	of	of	ADP
eblip-27269	92	19	interactions	interaction	NOUN
eblip-27269	92	20	.	.	PUNCT
eblip-27269	93	1	there	there	PRON
eblip-27269	93	2	is	be	VERB
eblip-27269	93	3	still	still	ADV
eblip-27269	93	4	room	room	NOUN
eblip-27269	93	5	for	for	ADP
eblip-27269	93	6	improvement	improvement	NOUN
eblip-27269	93	7	.	.	PUNCT
eblip-27269	93	8	    	    	SPACE
eblip-27269	94	1	figure	figure	NOUN
eblip-27269	94	2	7	7	NUM
eblip-27269	94	3	percent	percent	NOUN
eblip-27269	94	4	occurrence	occurrence	NOUN
eblip-27269	94	5	of	of	ADP
eblip-27269	94	6	codes	code	NOUN
eblip-27269	94	7	applied	apply	VERB
eblip-27269	94	8	to	to	ADP
eblip-27269	94	9	more	more	ADJ
eblip-27269	94	10	than	than	ADP
eblip-27269	94	11	half	half	NOUN
eblip-27269	94	12	of	of	ADP
eblip-27269	94	13	transcripts	transcript	NOUN
eblip-27269	94	14	in	in	ADP
eblip-27269	94	15	2013	2013	NUM
eblip-27269	94	16	.	.	PUNCT
eblip-27269	94	17	    	    	SPACE
eblip-27269	95	1	the	the	DET
eblip-27269	95	2	code	code	NOUN
eblip-27269	95	3	instruction	instruction	NOUN
eblip-27269	95	4	in	in	ADP
eblip-27269	95	5	the	the	DET
eblip-27269	95	6	2013	2013	NUM
eblip-27269	95	7	analysis	analysis	NOUN
eblip-27269	95	8	combined	combine	VERB
eblip-27269	95	9	two	two	NUM
eblip-27269	95	10	codes	code	NOUN
eblip-27269	95	11	from	from	ADP
eblip-27269	95	12	the	the	DET
eblip-27269	95	13	2010	2010	NUM
eblip-27269	95	14	analysis	analysis	NOUN
eblip-27269	95	15	:	:	PUNCT
eblip-27269	95	16	instruction	instruction	NOUN
eblip-27269	95	17	and	and	CCONJ
eblip-27269	95	18	url_jing	url_jing	NOUN
eblip-27269	95	19	.	.	PUNCT
eblip-27269	96	1	as	as	SCONJ
eblip-27269	96	2	jing	jing	PROPN
eblip-27269	96	3	is	be	AUX
eblip-27269	96	4	inherently	inherently	ADV
eblip-27269	96	5	instructional	instructional	ADJ
eblip-27269	96	6	in	in	ADP
eblip-27269	96	7	nature	nature	NOUN
eblip-27269	96	8	,	,	PUNCT
eblip-27269	96	9	these	these	DET
eblip-27269	96	10	two	two	NUM
eblip-27269	96	11	codes	code	NOUN
eblip-27269	96	12	were	be	AUX
eblip-27269	96	13	combined	combine	VERB
eblip-27269	96	14	for	for	ADP
eblip-27269	96	15	the	the	DET
eblip-27269	96	16	2013	2013	NUM
eblip-27269	96	17	analysis	analysis	NOUN
eblip-27269	96	18	.	.	PUNCT
eblip-27269	97	1	similarly	similarly	ADV
eblip-27269	97	2	,	,	PUNCT
eblip-27269	97	3	use	use	NOUN
eblip-27269	97	4	of	of	ADP
eblip-27269	97	5	non	non	ADJ
eblip-27269	97	6	-	-	ADJ
eblip-27269	97	7	jing	jing	ADJ
eblip-27269	97	8	urls	url	NOUN
eblip-27269	97	9	by	by	ADP
eblip-27269	97	10	librarians	librarian	NOUN
eblip-27269	97	11	was	be	AUX
eblip-27269	97	12	no	no	ADV
eblip-27269	97	13	longer	long	ADV
eblip-27269	97	14	explicitly	explicitly	ADV
eblip-27269	97	15	tracked	track	VERB
eblip-27269	97	16	,	,	PUNCT
eblip-27269	97	17	but	but	CCONJ
eblip-27269	97	18	it	it	PRON
eblip-27269	97	19	often	often	ADV
eblip-27269	97	20	occurred	occur	VERB
eblip-27269	97	21	in	in	ADP
eblip-27269	97	22	conjunction	conjunction	NOUN
eblip-27269	97	23	with	with	ADP
eblip-27269	97	24	searching	search	VERB
eblip-27269	97	25	for	for	ADP
eblip-27269	97	26	a	a	DET
eblip-27269	97	27	patron	patron	NOUN
eblip-27269	97	28	(	(	PUNCT
eblip-27269	97	29	coded	code	VERB
eblip-27269	97	30	searching_for_patron	searching_for_patron	NOUN
eblip-27269	97	31	)	)	PUNCT
eblip-27269	97	32	that	that	PRON
eblip-27269	97	33	includes	include	VERB
eblip-27269	97	34	librarians	librarian	NOUN
eblip-27269	97	35	providing	provide	VERB
eblip-27269	97	36	information	information	NOUN
eblip-27269	97	37	directly	directly	ADV
eblip-27269	97	38	to	to	ADP
eblip-27269	97	39	patrons	patron	NOUN
eblip-27269	97	40	.	.	PUNCT
eblip-27269	98	1	the	the	DET
eblip-27269	98	2	latter	latter	ADJ
eblip-27269	98	3	still	still	ADV
eblip-27269	98	4	happens	happen	VERB
eblip-27269	98	5	in	in	ADP
eblip-27269	98	6	a	a	DET
eblip-27269	98	7	majority	majority	NOUN
eblip-27269	98	8	(	(	PUNCT
eblip-27269	98	9	72	72	NUM
eblip-27269	98	10	%	%	NOUN
eblip-27269	98	11	)	)	PUNCT
eblip-27269	98	12	of	of	ADP
eblip-27269	98	13	interactions	interaction	NOUN
eblip-27269	98	14	.	.	PUNCT
eblip-27269	99	1	in	in	ADP
eblip-27269	99	2	contrast	contrast	NOUN
eblip-27269	99	3	,	,	PUNCT
eblip-27269	99	4	instruction	instruction	NOUN
eblip-27269	99	5	occurred	occur	VERB
eblip-27269	99	6	within	within	ADP
eblip-27269	99	7	36	36	NUM
eblip-27269	99	8	%	%	NOUN
eblip-27269	99	9	of	of	ADP
eblip-27269	99	10	interactions	interaction	NOUN
eblip-27269	99	11	.	.	PUNCT
eblip-27269	100	1	similar	similar	ADJ
eblip-27269	100	2	to	to	ADP
eblip-27269	100	3	the	the	DET
eblip-27269	100	4	2010	2010	NUM
eblip-27269	100	5	results	result	NOUN
eblip-27269	100	6	,	,	PUNCT
eblip-27269	100	7	this	this	PRON
eblip-27269	100	8	indicates	indicate	VERB
eblip-27269	100	9	that	that	SCONJ
eblip-27269	100	10	librarians	librarian	NOUN
eblip-27269	100	11	are	be	AUX
eblip-27269	100	12	still	still	ADV
eblip-27269	100	13	more	more	ADV
eblip-27269	100	14	likely	likely	ADJ
eblip-27269	100	15	to	to	PART
eblip-27269	100	16	provide	provide	VERB
eblip-27269	100	17	patrons	patron	NOUN
eblip-27269	100	18	with	with	ADP
eblip-27269	100	19	information	information	NOUN
eblip-27269	100	20	directly	directly	ADV
eblip-27269	100	21	over	over	ADP
eblip-27269	100	22	chat	chat	PROPN
eblip-27269	100	23	rather	rather	ADV
eblip-27269	100	24	than	than	ADP
eblip-27269	100	25	teaching	teach	VERB
eblip-27269	100	26	patrons	patron	NOUN
eblip-27269	100	27	how	how	SCONJ
eblip-27269	100	28	to	to	PART
eblip-27269	100	29	obtain	obtain	VERB
eblip-27269	100	30	that	that	DET
eblip-27269	100	31	information	information	NOUN
eblip-27269	100	32	,	,	PUNCT
eblip-27269	100	33	which	which	PRON
eblip-27269	100	34	is	be	AUX
eblip-27269	100	35	likely	likely	ADJ
eblip-27269	100	36	a	a	DET
eblip-27269	100	37	result	result	NOUN
eblip-27269	100	38	of	of	ADP
eblip-27269	100	39	the	the	DET
eblip-27269	100	40	chat	chat	PROPN
eblip-27269	100	41	medium	medium	NOUN
eblip-27269	100	42	.	.	PUNCT
eblip-27269	101	1	this	this	DET
eblip-27269	101	2	relationship	relationship	NOUN
eblip-27269	101	3	can	can	AUX
eblip-27269	101	4	be	be	AUX
eblip-27269	101	5	seen	see	VERB
eblip-27269	101	6	in	in	ADP
eblip-27269	101	7	figure	figure	NOUN
eblip-27269	101	8	8	8	NUM
eblip-27269	101	9	,	,	PUNCT
eblip-27269	101	10	which	which	PRON
eblip-27269	101	11	shows	show	VERB
eblip-27269	101	12	the	the	DET
eblip-27269	101	13	breakdown	breakdown	NOUN
eblip-27269	101	14	between	between	ADP
eblip-27269	101	15	these	these	DET
eblip-27269	101	16	two	two	NUM
eblip-27269	101	17	codes	code	NOUN
eblip-27269	101	18	.	.	PUNCT
eblip-27269	102	1	though	though	SCONJ
eblip-27269	102	2	a	a	DET
eblip-27269	102	3	significant	significant	ADJ
eblip-27269	102	4	number	number	NOUN
eblip-27269	102	5	of	of	ADP
eblip-27269	102	6	interactions	interaction	NOUN
eblip-27269	102	7	were	be	AUX
eblip-27269	102	8	coded	code	VERB
eblip-27269	102	9	with	with	ADP
eblip-27269	102	10	both	both	DET
eblip-27269	102	11	codes	code	NOUN
eblip-27269	102	12	(	(	PUNCT
eblip-27269	102	13	35	35	NUM
eblip-27269	102	14	%	%	NOUN
eblip-27269	102	15	)	)	PUNCT
eblip-27269	102	16	,	,	PUNCT
eblip-27269	102	17	an	an	DET
eblip-27269	102	18	additional	additional	ADJ
eblip-27269	102	19	42	42	NUM
eblip-27269	102	20	%	%	NOUN
eblip-27269	102	21	of	of	ADP
eblip-27269	102	22	interactions	interaction	NOUN
eblip-27269	102	23	were	be	AUX
eblip-27269	102	24	coded	code	VERB
eblip-27269	102	25	with	with	ADP
eblip-27269	102	26	searching_for_patron	searching_for_patron	NOUN
eblip-27269	102	27	and	and	CCONJ
eblip-27269	102	28	not	not	PART
eblip-27269	102	29	with	with	ADP
eblip-27269	102	30	instruction	instruction	NOUN
eblip-27269	102	31	.	.	PUNCT
eblip-27269	103	1	while	while	SCONJ
eblip-27269	103	2	both	both	PRON
eblip-27269	103	3	of	of	ADP
eblip-27269	103	4	these	these	DET
eblip-27269	103	5	librarian	librarian	ADJ
eblip-27269	103	6	behaviors	behavior	NOUN
eblip-27269	103	7	are	be	AUX
eblip-27269	103	8	correlated	correlate	VERB
eblip-27269	103	9	with	with	ADP
eblip-27269	103	10	user	user	NOUN
eblip-27269	103	11	satisfaction	satisfaction	NOUN
eblip-27269	103	12	,	,	PUNCT
eblip-27269	103	13	they	they	PRON
eblip-27269	103	14	do	do	AUX
eblip-27269	103	15	represent	represent	VERB
eblip-27269	103	16	different	different	ADJ
eblip-27269	103	17	philosophies	philosophy	NOUN
eblip-27269	103	18	of	of	ADP
eblip-27269	103	19	reference	reference	NOUN
eblip-27269	103	20	service	service	NOUN
eblip-27269	103	21	.	.	PUNCT
eblip-27269	104	1	this	this	PRON
eblip-27269	104	2	may	may	AUX
eblip-27269	104	3	be	be	AUX
eblip-27269	104	4	an	an	DET
eblip-27269	104	5	area	area	NOUN
eblip-27269	104	6	for	for	ADP
eblip-27269	104	7	future	future	ADJ
eblip-27269	104	8	analysis	analysis	NOUN
eblip-27269	104	9	.	.	PUNCT
eblip-27269	104	10	  	  	SPACE
eblip-27269	104	11	in	in	ADP
eblip-27269	104	12	2013	2013	NUM
eblip-27269	104	13	,	,	PUNCT
eblip-27269	104	14	there	there	PRON
eblip-27269	104	15	was	be	VERB
eblip-27269	104	16	an	an	DET
eblip-27269	104	17	increase	increase	NOUN
eblip-27269	104	18	of	of	ADP
eblip-27269	104	19	over	over	ADP
eblip-27269	104	20	8	8	NUM
eblip-27269	104	21	%	%	NOUN
eblip-27269	104	22	in	in	ADP
eblip-27269	104	23	librarians	librarian	NOUN
eblip-27269	104	24	encouraging	encourage	VERB
eblip-27269	104	25	patrons	patron	NOUN
eblip-27269	104	26	to	to	PART
eblip-27269	104	27	use	use	VERB
eblip-27269	104	28	the	the	DET
eblip-27269	104	29	service	service	NOUN
eblip-27269	104	30	again	again	ADV
eblip-27269	104	31	,	,	PUNCT
eblip-27269	104	32	denoted	denote	VERB
eblip-27269	104	33	by	by	ADP
eblip-27269	104	34	the	the	DET
eblip-27269	104	35	code	code	NOUN
eblip-27269	104	36	comeback_again	comeback_again	PROPN
eblip-27269	104	37	as	as	SCONJ
eblip-27269	104	38	seen	see	VERB
eblip-27269	104	39	in	in	ADP
eblip-27269	104	40	figure	figure	NOUN
eblip-27269	104	41	9	9	NUM
eblip-27269	104	42	.	.	PUNCT
eblip-27269	105	1	however	however	ADV
eblip-27269	105	2	,	,	PUNCT
eblip-27269	105	3	this	this	DET
eblip-27269	105	4	code	code	NOUN
eblip-27269	105	5	was	be	AUX
eblip-27269	105	6	present	present	ADJ
eblip-27269	105	7	only	only	ADV
eblip-27269	105	8	in	in	ADP
eblip-27269	105	9	21	21	NUM
eblip-27269	105	10	%	%	NOUN
eblip-27269	105	11	of	of	ADP
eblip-27269	105	12	all	all	DET
eblip-27269	105	13	transcripts	transcript	NOUN
eblip-27269	105	14	.	.	PUNCT
eblip-27269	106	1	as	as	SCONJ
eblip-27269	106	2	this	this	DET
eblip-27269	106	3	librarian	librarian	ADJ
eblip-27269	106	4	behavior	behavior	NOUN
eblip-27269	106	5	is	be	AUX
eblip-27269	106	6	highly	highly	ADV
eblip-27269	106	7	correlated	correlate	VERB
eblip-27269	106	8	with	with	ADP
eblip-27269	106	9	patron	patron	NOUN
eblip-27269	106	10	satisfaction	satisfaction	NOUN
eblip-27269	106	11	,	,	PUNCT
eblip-27269	106	12	there	there	PRON
eblip-27269	106	13	is	be	VERB
eblip-27269	106	14	room	room	NOUN
eblip-27269	106	15	for	for	ADP
eblip-27269	106	16	improvement	improvement	NOUN
eblip-27269	106	17	.	.	PUNCT
eblip-27269	107	1	while	while	SCONJ
eblip-27269	107	2	there	there	PRON
eblip-27269	107	3	are	be	VERB
eblip-27269	107	4	specific	specific	ADJ
eblip-27269	107	5	situations	situation	NOUN
eblip-27269	107	6	where	where	SCONJ
eblip-27269	107	7	this	this	PRON
eblip-27269	107	8	is	be	AUX
eblip-27269	107	9	difficult	difficult	ADJ
eblip-27269	107	10	,	,	PUNCT
eblip-27269	107	11	for	for	ADP
eblip-27269	107	12	example	example	NOUN
eblip-27269	107	13	if	if	SCONJ
eblip-27269	107	14	a	a	DET
eblip-27269	107	15	patron	patron	NOUN
eblip-27269	107	16	leaves	leave	VERB
eblip-27269	107	17	the	the	DET
eblip-27269	107	18	conversation	conversation	NOUN
eblip-27269	107	19	abruptly	abruptly	ADV
eblip-27269	107	20	,	,	PUNCT
eblip-27269	107	21	in	in	ADP
eblip-27269	107	22	many	many	ADJ
eblip-27269	107	23	chat	chat	ADJ
eblip-27269	107	24	interactions	interaction	NOUN
eblip-27269	107	25	it	it	PRON
eblip-27269	107	26	can	can	AUX
eblip-27269	107	27	be	be	AUX
eblip-27269	107	28	added	add	VERB
eblip-27269	107	29	to	to	ADP
eblip-27269	107	30	librarians	librarian	NOUN
eblip-27269	107	31	’	'	PUNCT
eblip-27269	107	32	typical	typical	ADJ
eblip-27269	107	33	chat	chat	NOUN
eblip-27269	107	34	closing	closing	NOUN
eblip-27269	107	35	.	.	PUNCT
eblip-27269	107	36	    	    	SPACE
eblip-27269	107	37	figure	figure	VERB
eblip-27269	107	38	8	8	NUM
eblip-27269	107	39	breakdown	breakdown	NOUN
eblip-27269	107	40	of	of	ADP
eblip-27269	107	41	percent	percent	NOUN
eblip-27269	107	42	occurrence	occurrence	NOUN
eblip-27269	107	43	of	of	ADP
eblip-27269	107	44	instruction	instruction	NOUN
eblip-27269	107	45	and	and	CCONJ
eblip-27269	107	46	searching_for_patron	searching_for_patron	NOUN
eblip-27269	107	47	in	in	ADP
eblip-27269	107	48	2013	2013	NUM
eblip-27269	107	49	.	.	PUNCT
eblip-27269	107	50	  	  	SPACE
eblip-27269	108	1	figure	figure	NOUN
eblip-27269	108	2	9	9	NUM
eblip-27269	108	3	percent	percent	NOUN
eblip-27269	108	4	occurrence	occurrence	NOUN
eblip-27269	108	5	of	of	ADP
eblip-27269	108	6	comeback_again	comeback_again	NOUN
eblip-27269	108	7	in	in	ADP
eblip-27269	108	8	2010	2010	NUM
eblip-27269	108	9	and	and	CCONJ
eblip-27269	108	10	2013	2013	NUM
eblip-27269	108	11	.	.	PUNCT
eblip-27269	108	12	    	    	SPACE
eblip-27269	109	1	finally	finally	ADV
eblip-27269	109	2	,	,	PUNCT
eblip-27269	109	3	in	in	ADP
eblip-27269	109	4	the	the	DET
eblip-27269	109	5	2013	2013	NUM
eblip-27269	109	6	analysis	analysis	NOUN
eblip-27269	109	7	as	as	SCONJ
eblip-27269	109	8	compared	compare	VERB
eblip-27269	109	9	to	to	ADP
eblip-27269	109	10	2010	2010	NUM
eblip-27269	109	11	,	,	PUNCT
eblip-27269	109	12	approximately	approximately	ADV
eblip-27269	109	13	the	the	DET
eblip-27269	109	14	same	same	ADJ
eblip-27269	109	15	percentage	percentage	NOUN
eblip-27269	109	16	of	of	ADP
eblip-27269	109	17	referrals	referral	NOUN
eblip-27269	109	18	to	to	ADP
eblip-27269	109	19	other	other	ADJ
eblip-27269	109	20	service	service	NOUN
eblip-27269	109	21	points	point	NOUN
eblip-27269	109	22	were	be	AUX
eblip-27269	109	23	recorded	record	VERB
eblip-27269	109	24	.	.	PUNCT
eblip-27269	110	1	there	there	PRON
eblip-27269	110	2	were	be	VERB
eblip-27269	110	3	approximately	approximately	ADV
eblip-27269	110	4	5	5	NUM
eblip-27269	110	5	%	%	NOUN
eblip-27269	110	6	fewer	few	ADJ
eblip-27269	110	7	transcripts	transcript	NOUN
eblip-27269	110	8	coded	code	VERB
eblip-27269	110	9	in	in	ADP
eblip-27269	110	10	2013	2013	NUM
eblip-27269	110	11	than	than	ADP
eblip-27269	110	12	in	in	ADP
eblip-27269	110	13	2010	2010	NUM
eblip-27269	110	14	as	as	ADP
eblip-27269	110	15	being	be	AUX
eblip-27269	110	16	best	well	ADV
eblip-27269	110	17	answered	answer	VERB
eblip-27269	110	18	by	by	ADP
eblip-27269	110	19	specific	specific	ADJ
eblip-27269	110	20	libraries	library	NOUN
eblip-27269	110	21	or	or	CCONJ
eblip-27269	110	22	subject	subject	ADJ
eblip-27269	110	23	specialists	specialist	NOUN
eblip-27269	110	24	.	.	PUNCT
eblip-27269	111	1	this	this	DET
eblip-27269	111	2	data	data	NOUN
eblip-27269	111	3	is	be	AUX
eblip-27269	111	4	shown	show	VERB
eblip-27269	111	5	in	in	ADP
eblip-27269	111	6	figure	figure	NOUN
eblip-27269	111	7	10	10	NUM
eblip-27269	111	8	.	.	PUNCT
eblip-27269	112	1	this	this	PRON
eblip-27269	112	2	indicates	indicate	VERB
eblip-27269	112	3	a	a	DET
eblip-27269	112	4	decrease	decrease	NOUN
eblip-27269	112	5	of	of	ADP
eblip-27269	112	6	over	over	ADP
eblip-27269	112	7	5	5	NUM
eblip-27269	112	8	%	%	NOUN
eblip-27269	112	9	in	in	ADP
eblip-27269	112	10	questions	question	NOUN
eblip-27269	112	11	marked	mark	VERB
eblip-27269	112	12	as	as	ADP
eblip-27269	112	13	library_specific	library_specific	ADJ
eblip-27269	112	14	(	(	PUNCT
eblip-27269	112	15	or	or	CCONJ
eblip-27269	112	16	best	well	ADV
eblip-27269	112	17	answered	answer	VERB
eblip-27269	112	18	by	by	ADP
eblip-27269	112	19	subject	subject	NOUN
eblip-27269	112	20	specialists	specialist	NOUN
eblip-27269	112	21	)	)	PUNCT
eblip-27269	112	22	and	and	CCONJ
eblip-27269	112	23	no	no	DET
eblip-27269	112	24	decrease	decrease	NOUN
eblip-27269	112	25	in	in	ADP
eblip-27269	112	26	referrals	referral	NOUN
eblip-27269	112	27	.	.	PUNCT
eblip-27269	113	1	the	the	DET
eblip-27269	113	2	decrease	decrease	NOUN
eblip-27269	113	3	in	in	ADP
eblip-27269	113	4	library	library	NOUN
eblip-27269	113	5	-	-	PUNCT
eblip-27269	113	6	specific	specific	ADJ
eblip-27269	113	7	chats	chat	NOUN
eblip-27269	113	8	may	may	AUX
eblip-27269	113	9	be	be	AUX
eblip-27269	113	10	related	relate	VERB
eblip-27269	113	11	to	to	ADP
eblip-27269	113	12	the	the	DET
eblip-27269	113	13	establishment	establishment	NOUN
eblip-27269	113	14	of	of	ADP
eblip-27269	113	15	additional	additional	ADJ
eblip-27269	113	16	subject	subject	ADJ
eblip-27269	113	17	-	-	PUNCT
eblip-27269	113	18	specific	specific	ADJ
eblip-27269	113	19	chat	chat	NOUN
eblip-27269	113	20	queues	queue	NOUN
eblip-27269	113	21	between	between	ADP
eblip-27269	113	22	the	the	DET
eblip-27269	113	23	2010	2010	NUM
eblip-27269	113	24	and	and	CCONJ
eblip-27269	113	25	2013	2013	NUM
eblip-27269	113	26	analysis	analysis	NOUN
eblip-27269	113	27	.	.	PUNCT
eblip-27269	114	1	the	the	DET
eblip-27269	114	2	fact	fact	NOUN
eblip-27269	114	3	that	that	SCONJ
eblip-27269	114	4	referrals	referral	NOUN
eblip-27269	114	5	have	have	AUX
eblip-27269	114	6	remained	remain	VERB
eblip-27269	114	7	constant	constant	ADJ
eblip-27269	114	8	despite	despite	SCONJ
eblip-27269	114	9	a	a	DET
eblip-27269	114	10	decrease	decrease	NOUN
eblip-27269	114	11	in	in	ADP
eblip-27269	114	12	library	library	NOUN
eblip-27269	114	13	-	-	PUNCT
eblip-27269	114	14	specific	specific	ADJ
eblip-27269	114	15	questions	question	NOUN
eblip-27269	114	16	may	may	AUX
eblip-27269	114	17	indicate	indicate	VERB
eblip-27269	114	18	an	an	DET
eblip-27269	114	19	increase	increase	NOUN
eblip-27269	114	20	in	in	ADP
eblip-27269	114	21	collaborative	collaborative	ADJ
eblip-27269	114	22	work	work	NOUN
eblip-27269	114	23	among	among	ADP
eblip-27269	114	24	librarians	librarian	NOUN
eblip-27269	114	25	at	at	ADP
eblip-27269	114	26	different	different	ADJ
eblip-27269	114	27	libraries	library	NOUN
eblip-27269	114	28	.	.	PUNCT
eblip-27269	115	1	refining	refine	VERB
eblip-27269	115	2	our	our	PRON
eblip-27269	115	3	coding	coding	NOUN
eblip-27269	115	4	in	in	ADP
eblip-27269	115	5	the	the	DET
eblip-27269	115	6	future	future	NOUN
eblip-27269	115	7	may	may	AUX
eblip-27269	115	8	be	be	AUX
eblip-27269	115	9	needed	need	VERB
eblip-27269	115	10	to	to	PART
eblip-27269	115	11	more	more	ADV
eblip-27269	115	12	accurately	accurately	ADV
eblip-27269	115	13	analyze	analyze	VERB
eblip-27269	115	14	these	these	DET
eblip-27269	115	15	behaviors	behavior	NOUN
eblip-27269	115	16	.	.	PUNCT
eblip-27269	115	17	  	  	SPACE
eblip-27269	116	1	as	as	SCONJ
eblip-27269	116	2	seen	see	VERB
eblip-27269	116	3	in	in	ADP
eblip-27269	116	4	figure	figure	NOUN
eblip-27269	116	5	11	11	NUM
eblip-27269	116	6	,	,	PUNCT
eblip-27269	116	7	only	only	ADV
eblip-27269	116	8	15	15	NUM
eblip-27269	116	9	transcripts	transcript	NOUN
eblip-27269	116	10	were	be	AUX
eblip-27269	116	11	coded	code	VERB
eblip-27269	116	12	as	as	ADP
eblip-27269	116	13	library_specific	library_specific	ADJ
eblip-27269	116	14	(	(	PUNCT
eblip-27269	116	15	3	3	NUM
eblip-27269	116	16	%	%	NOUN
eblip-27269	116	17	)	)	PUNCT
eblip-27269	116	18	,	,	PUNCT
eblip-27269	116	19	with	with	SCONJ
eblip-27269	116	20	only	only	ADV
eblip-27269	116	21	five	five	NUM
eblip-27269	116	22	(	(	PUNCT
eblip-27269	116	23	1	1	NUM
eblip-27269	116	24	%	%	NOUN
eblip-27269	116	25	)	)	PUNCT
eblip-27269	116	26	of	of	ADP
eblip-27269	116	27	those	those	PRON
eblip-27269	116	28	also	also	ADV
eblip-27269	116	29	coded	code	VERB
eblip-27269	116	30	as	as	ADP
eblip-27269	116	31	referral_services	referral_service	NOUN
eblip-27269	116	32	.	.	PUNCT
eblip-27269	117	1	though	though	SCONJ
eblip-27269	117	2	these	these	DET
eblip-27269	117	3	numbers	number	NOUN
eblip-27269	117	4	are	be	AUX
eblip-27269	117	5	relatively	relatively	ADV
eblip-27269	117	6	small	small	ADJ
eblip-27269	117	7	,	,	PUNCT
eblip-27269	117	8	this	this	PRON
eblip-27269	117	9	does	do	AUX
eblip-27269	117	10	bring	bring	VERB
eblip-27269	117	11	into	into	ADP
eblip-27269	117	12	question	question	NOUN
eblip-27269	117	13	how	how	SCONJ
eblip-27269	117	14	many	many	ADJ
eblip-27269	117	15	subjector	subjector	NOUN
eblip-27269	117	16	library	library	NOUN
eblip-27269	117	17	-	-	PUNCT
eblip-27269	117	18	specific	specific	ADJ
eblip-27269	117	19	questions	question	NOUN
eblip-27269	117	20	are	be	AUX
eblip-27269	117	21	being	be	AUX
eblip-27269	117	22	referred	refer	VERB
eblip-27269	117	23	appropriately	appropriately	ADV
eblip-27269	117	24	.	.	PUNCT
eblip-27269	118	1	we	we	PRON
eblip-27269	118	2	reviewed	review	VERB
eblip-27269	118	3	these	these	DET
eblip-27269	118	4	individual	individual	ADJ
eblip-27269	118	5	transcripts	transcript	NOUN
eblip-27269	118	6	a	a	DET
eblip-27269	118	7	second	second	ADJ
eblip-27269	118	8	time	time	NOUN
eblip-27269	118	9	to	to	PART
eblip-27269	118	10	look	look	VERB
eblip-27269	118	11	for	for	ADP
eblip-27269	118	12	situations	situation	NOUN
eblip-27269	118	13	where	where	SCONJ
eblip-27269	118	14	a	a	DET
eblip-27269	118	15	referral	referral	NOUN
eblip-27269	118	16	was	be	AUX
eblip-27269	118	17	appropriate	appropriate	ADJ
eblip-27269	118	18	but	but	CCONJ
eblip-27269	118	19	not	not	PART
eblip-27269	118	20	made	make	VERB
eblip-27269	118	21	.	.	PUNCT
eblip-27269	119	1	in	in	ADP
eblip-27269	119	2	almost	almost	ADV
eblip-27269	119	3	all	all	PRON
eblip-27269	119	4	cases	case	NOUN
eblip-27269	119	5	,	,	PUNCT
eblip-27269	119	6	the	the	DET
eblip-27269	119	7	specific	specific	ADJ
eblip-27269	119	8	question	question	NOUN
eblip-27269	119	9	was	be	AUX
eblip-27269	119	10	adequately	adequately	ADV
eblip-27269	119	11	answered	answer	VERB
eblip-27269	119	12	by	by	ADP
eblip-27269	119	13	the	the	DET
eblip-27269	119	14	librarian	librarian	PROPN
eblip-27269	119	15	on	on	ADP
eblip-27269	119	16	chat	chat	NOUN
eblip-27269	119	17	and	and	CCONJ
eblip-27269	119	18	thus	thus	ADV
eblip-27269	119	19	not	not	PART
eblip-27269	119	20	referred	refer	VERB
eblip-27269	119	21	.	.	PUNCT
eblip-27269	120	1	in	in	ADP
eblip-27269	120	2	a	a	DET
eblip-27269	120	3	few	few	ADJ
eblip-27269	120	4	cases	case	NOUN
eblip-27269	120	5	,	,	PUNCT
eblip-27269	120	6	the	the	DET
eblip-27269	120	7	chat	chat	NOUN
eblip-27269	120	8	was	be	AUX
eblip-27269	120	9	incorrectly	incorrectly	ADV
eblip-27269	120	10	tagged	tag	VERB
eblip-27269	120	11	.	.	PUNCT
eblip-27269	121	1	while	while	SCONJ
eblip-27269	121	2	we	we	PRON
eblip-27269	121	3	did	do	AUX
eblip-27269	121	4	not	not	PART
eblip-27269	121	5	uncover	uncover	VERB
eblip-27269	121	6	missed	miss	VERB
eblip-27269	121	7	opportunities	opportunity	NOUN
eblip-27269	121	8	for	for	ADP
eblip-27269	121	9	referrals	referral	NOUN
eblip-27269	121	10	,	,	PUNCT
eblip-27269	121	11	we	we	PRON
eblip-27269	121	12	did	do	AUX
eblip-27269	121	13	find	find	VERB
eblip-27269	121	14	some	some	DET
eblip-27269	121	15	ways	way	NOUN
eblip-27269	121	16	to	to	PART
eblip-27269	121	17	refine	refine	VERB
eblip-27269	121	18	our	our	PRON
eblip-27269	121	19	coding	code	VERB
eblip-27269	121	20	schema	schema	NOUN
eblip-27269	121	21	in	in	ADP
eblip-27269	121	22	the	the	DET
eblip-27269	121	23	future	future	NOUN
eblip-27269	121	24	.	.	PUNCT
eblip-27269	122	1	namely	namely	ADV
eblip-27269	122	2	,	,	PUNCT
eblip-27269	122	3	we	we	PRON
eblip-27269	122	4	need	need	VERB
eblip-27269	122	5	to	to	PART
eblip-27269	122	6	explicitly	explicitly	ADV
eblip-27269	122	7	determine	determine	VERB
eblip-27269	122	8	appropriate	appropriate	ADJ
eblip-27269	122	9	coding	coding	NOUN
eblip-27269	122	10	for	for	ADP
eblip-27269	122	11	the	the	DET
eblip-27269	122	12	following	follow	VERB
eblip-27269	122	13	situations	situation	NOUN
eblip-27269	122	14	:	:	PUNCT
eblip-27269	122	15	a	a	DET
eblip-27269	122	16	patron	patron	NOUN
eblip-27269	122	17	asks	ask	VERB
eblip-27269	122	18	for	for	ADP
eblip-27269	122	19	a	a	DET
eblip-27269	122	20	librarian	librarian	NOUN
eblip-27269	122	21	by	by	ADP
eblip-27269	122	22	name	name	NOUN
eblip-27269	122	23	,	,	PUNCT
eblip-27269	122	24	a	a	DET
eblip-27269	122	25	librarian	librarian	NOUN
eblip-27269	122	26	refers	refer	VERB
eblip-27269	122	27	a	a	DET
eblip-27269	122	28	patron	patron	NOUN
eblip-27269	122	29	to	to	ADP
eblip-27269	122	30	an	an	DET
eblip-27269	122	31	entity	entity	NOUN
eblip-27269	122	32	outside	outside	ADP
eblip-27269	122	33	of	of	ADP
eblip-27269	122	34	campus	campus	NOUN
eblip-27269	122	35	,	,	PUNCT
eblip-27269	122	36	and	and	CCONJ
eblip-27269	122	37	a	a	DET
eblip-27269	122	38	librarian	librarian	NOUN
eblip-27269	122	39	is	be	AUX
eblip-27269	122	40	testing	test	VERB
eblip-27269	122	41	or	or	CCONJ
eblip-27269	122	42	demonstrating	demonstrate	VERB
eblip-27269	122	43	chat	chat	NOUN
eblip-27269	122	44	services	service	NOUN
eblip-27269	122	45	.	.	PUNCT
eblip-27269	122	46	  	  	SPACE
eblip-27269	122	47	finally	finally	ADV
eblip-27269	122	48	,	,	PUNCT
eblip-27269	122	49	it	it	PRON
eblip-27269	122	50	is	be	AUX
eblip-27269	122	51	important	important	ADJ
eblip-27269	122	52	to	to	PART
eblip-27269	122	53	recognize	recognize	VERB
eblip-27269	122	54	that	that	SCONJ
eblip-27269	122	55	while	while	SCONJ
eblip-27269	122	56	our	our	PRON
eblip-27269	122	57	total	total	ADJ
eblip-27269	122	58	sample	sample	NOUN
eblip-27269	122	59	gives	give	VERB
eblip-27269	122	60	a	a	DET
eblip-27269	122	61	confidence	confidence	NOUN
eblip-27269	122	62	of	of	ADP
eblip-27269	122	63	95	95	NUM
eblip-27269	122	64	%	%	NOUN
eblip-27269	122	65	,	,	PUNCT
eblip-27269	122	66	both	both	PRON
eblip-27269	122	67	of	of	ADP
eblip-27269	122	68	these	these	DET
eblip-27269	122	69	codes	code	NOUN
eblip-27269	122	70	have	have	VERB
eblip-27269	122	71	only	only	ADV
eblip-27269	122	72	moderate	moderate	ADJ
eblip-27269	122	73	inter	inter	ADJ
eblip-27269	122	74	-	-	ADJ
eblip-27269	122	75	rater	rater	ADJ
eblip-27269	122	76	reliability	reliability	NOUN
eblip-27269	122	77	.	.	PUNCT
eblip-27269	123	1	by	by	ADP
eblip-27269	123	2	improving	improve	VERB
eblip-27269	123	3	our	our	PRON
eblip-27269	123	4	coding	code	VERB
eblip-27269	123	5	definitions	definition	NOUN
eblip-27269	123	6	,	,	PUNCT
eblip-27269	123	7	we	we	PRON
eblip-27269	123	8	hope	hope	VERB
eblip-27269	123	9	to	to	PART
eblip-27269	123	10	improve	improve	VERB
eblip-27269	123	11	the	the	DET
eblip-27269	123	12	reliability	reliability	NOUN
eblip-27269	123	13	of	of	ADP
eblip-27269	123	14	these	these	DET
eblip-27269	123	15	codes	code	NOUN
eblip-27269	123	16	in	in	ADP
eblip-27269	123	17	future	future	ADJ
eblip-27269	123	18	analyses	analysis	NOUN
eblip-27269	123	19	.	.	PUNCT
eblip-27269	123	20	    	    	SPACE
eblip-27269	124	1	figure	figure	NOUN
eblip-27269	124	2	10	10	NUM
eblip-27269	124	3	percent	percent	NOUN
eblip-27269	124	4	occurrence	occurrence	NOUN
eblip-27269	124	5	of	of	ADP
eblip-27269	124	6	referral	referral	NOUN
eblip-27269	124	7	and	and	CCONJ
eblip-27269	124	8	subject	subject	ADJ
eblip-27269	124	9	-	-	PUNCT
eblip-27269	124	10	specific	specific	ADJ
eblip-27269	124	11	codes	code	NOUN
eblip-27269	124	12	in	in	ADP
eblip-27269	124	13	2010	2010	NUM
eblip-27269	124	14	and	and	CCONJ
eblip-27269	124	15	2013	2013	NUM
eblip-27269	124	16	.	.	PUNCT
eblip-27269	124	17	  	  	SPACE
eblip-27269	125	1	figure	figure	VERB
eblip-27269	125	2	11	11	NUM
eblip-27269	125	3	breakdown	breakdown	NOUN
eblip-27269	125	4	of	of	ADP
eblip-27269	125	5	percent	percent	NOUN
eblip-27269	125	6	occurrence	occurrence	NOUN
eblip-27269	125	7	of	of	ADP
eblip-27269	125	8	referral	referral	NOUN
eblip-27269	125	9	and	and	CCONJ
eblip-27269	125	10	subject	subject	ADJ
eblip-27269	125	11	-	-	PUNCT
eblip-27269	125	12	specific	specific	ADJ
eblip-27269	125	13	codes	code	NOUN
eblip-27269	125	14	in	in	ADP
eblip-27269	125	15	2013	2013	NUM
eblip-27269	125	16	.	.	PUNCT
eblip-27269	125	17	    	    	SPACE
eblip-27269	126	1	analysis	analysis	NOUN
eblip-27269	126	2	of	of	ADP
eblip-27269	126	3	inter	inter	ADJ
eblip-27269	126	4	-	-	ADJ
eblip-27269	126	5	rater	rater	ADJ
eblip-27269	126	6	reliability	reliability	NOUN
eblip-27269	126	7	  	  	SPACE
eblip-27269	126	8	overall	overall	ADJ
eblip-27269	126	9	,	,	PUNCT
eblip-27269	126	10	inter	inter	ADJ
eblip-27269	126	11	-	-	ADJ
eblip-27269	126	12	rater	rater	ADJ
eblip-27269	126	13	reliability	reliability	NOUN
eblip-27269	126	14	for	for	ADP
eblip-27269	126	15	the	the	DET
eblip-27269	126	16	2013	2013	NUM
eblip-27269	126	17	analysis	analysis	NOUN
eblip-27269	126	18	has	have	AUX
eblip-27269	126	19	improved	improve	VERB
eblip-27269	126	20	from	from	ADP
eblip-27269	126	21	2010	2010	NUM
eblip-27269	126	22	.	.	PUNCT
eblip-27269	127	1	five	five	NUM
eblip-27269	127	2	out	out	ADP
eblip-27269	127	3	of	of	ADP
eblip-27269	127	4	14	14	NUM
eblip-27269	127	5	codes	code	NOUN
eblip-27269	127	6	(	(	PUNCT
eblip-27269	127	7	36	36	NUM
eblip-27269	127	8	%	%	NOUN
eblip-27269	127	9	)	)	PUNCT
eblip-27269	127	10	exhibited	exhibit	VERB
eblip-27269	127	11	very	very	ADV
eblip-27269	127	12	good	good	ADJ
eblip-27269	127	13	agreement	agreement	NOUN
eblip-27269	127	14	,	,	PUNCT
eblip-27269	127	15	three	three	NUM
eblip-27269	127	16	out	out	ADP
eblip-27269	127	17	of	of	ADP
eblip-27269	127	18	14	14	NUM
eblip-27269	127	19	(	(	PUNCT
eblip-27269	127	20	21	21	NUM
eblip-27269	127	21	%	%	NOUN
eblip-27269	127	22	)	)	PUNCT
eblip-27269	127	23	exhibited	exhibit	VERB
eblip-27269	127	24	good	good	ADJ
eblip-27269	127	25	agreement	agreement	NOUN
eblip-27269	127	26	and	and	CCONJ
eblip-27269	127	27	three	three	NUM
eblip-27269	127	28	out	out	ADP
eblip-27269	127	29	of	of	ADP
eblip-27269	127	30	14	14	NUM
eblip-27269	127	31	(	(	PUNCT
eblip-27269	127	32	21	21	NUM
eblip-27269	127	33	%	%	NOUN
eblip-27269	127	34	)	)	PUNCT
eblip-27269	127	35	exhibited	exhibit	VERB
eblip-27269	127	36	moderate	moderate	ADJ
eblip-27269	127	37	agreement	agreement	NOUN
eblip-27269	127	38	.	.	PUNCT
eblip-27269	128	1	overall	overall	ADV
eblip-27269	128	2	,	,	PUNCT
eblip-27269	128	3	11	11	NUM
eblip-27269	128	4	out	out	ADP
eblip-27269	128	5	of	of	ADP
eblip-27269	128	6	14	14	NUM
eblip-27269	128	7	codes	code	NOUN
eblip-27269	128	8	(	(	PUNCT
eblip-27269	128	9	79	79	NUM
eblip-27269	128	10	%	%	NOUN
eblip-27269	128	11	)	)	PUNCT
eblip-27269	128	12	in	in	ADP
eblip-27269	128	13	the	the	DET
eblip-27269	128	14	2013	2013	NUM
eblip-27269	128	15	analysis	analysis	NOUN
eblip-27269	128	16	were	be	AUX
eblip-27269	128	17	of	of	ADP
eblip-27269	128	18	moderate	moderate	ADJ
eblip-27269	128	19	,	,	PUNCT
eblip-27269	128	20	good	good	ADJ
eblip-27269	128	21	,	,	PUNCT
eblip-27269	128	22	or	or	CCONJ
eblip-27269	128	23	very	very	ADV
eblip-27269	128	24	good	good	ADJ
eblip-27269	128	25	reliability	reliability	NOUN
eblip-27269	128	26	.	.	PUNCT
eblip-27269	129	1	only	only	ADV
eblip-27269	129	2	75	75	NUM
eblip-27269	129	3	%	%	NOUN
eblip-27269	129	4	of	of	ADP
eblip-27269	129	5	codes	code	NOUN
eblip-27269	129	6	were	be	AUX
eblip-27269	129	7	of	of	ADP
eblip-27269	129	8	the	the	DET
eblip-27269	129	9	same	same	ADJ
eblip-27269	129	10	reliability	reliability	NOUN
eblip-27269	129	11	in	in	ADP
eblip-27269	129	12	the	the	DET
eblip-27269	129	13	2010	2010	NUM
eblip-27269	129	14	analysis	analysis	NOUN
eblip-27269	129	15	as	as	SCONJ
eblip-27269	129	16	seen	see	VERB
eblip-27269	129	17	in	in	ADP
eblip-27269	129	18	figure	figure	NOUN
eblip-27269	129	19	12	12	NUM
eblip-27269	129	20	.	.	PUNCT
eblip-27269	129	21	    	    	SPACE
eblip-27269	130	1	figure	figure	VERB
eblip-27269	130	2	12	12	NUM
eblip-27269	130	3	inter	inter	ADJ
eblip-27269	130	4	-	-	ADJ
eblip-27269	130	5	rater	rater	ADJ
eblip-27269	130	6	reliability	reliability	NOUN
eblip-27269	130	7	seen	see	VERB
eblip-27269	130	8	as	as	ADP
eblip-27269	130	9	cohen	cohen	PROPN
eblip-27269	130	10	's	's	PART
eblip-27269	130	11	kappa	kappa	ADJ
eblip-27269	130	12	values	value	NOUN
eblip-27269	130	13	over	over	ADP
eblip-27269	130	14	time	time	NOUN
eblip-27269	130	15	.	.	PUNCT
eblip-27269	130	16	    	    	SPACE
eblip-27269	131	1	only	only	ADV
eblip-27269	131	2	one	one	NUM
eblip-27269	131	3	code	code	NOUN
eblip-27269	131	4	that	that	PRON
eblip-27269	131	5	correlated	correlate	VERB
eblip-27269	131	6	to	to	ADP
eblip-27269	131	7	user	user	NOUN
eblip-27269	131	8	satisfaction	satisfaction	NOUN
eblip-27269	131	9	had	have	VERB
eblip-27269	131	10	poor	poor	ADJ
eblip-27269	131	11	agreement	agreement	NOUN
eblip-27269	131	12	and	and	CCONJ
eblip-27269	131	13	was	be	AUX
eblip-27269	131	14	unusable	unusable	ADJ
eblip-27269	131	15	.	.	PUNCT
eblip-27269	132	1	two	two	NUM
eblip-27269	132	2	additional	additional	ADJ
eblip-27269	132	3	codes	code	NOUN
eblip-27269	132	4	exhibited	exhibit	VERB
eblip-27269	132	5	poor	poor	ADJ
eblip-27269	132	6	agreement	agreement	NOUN
eblip-27269	132	7	but	but	CCONJ
eblip-27269	132	8	are	be	AUX
eblip-27269	132	9	not	not	PART
eblip-27269	132	10	correlated	correlate	VERB
eblip-27269	132	11	to	to	ADP
eblip-27269	132	12	user	user	NOUN
eblip-27269	132	13	satisfaction	satisfaction	NOUN
eblip-27269	132	14	and	and	CCONJ
eblip-27269	132	15	thus	thus	ADV
eblip-27269	132	16	not	not	PART
eblip-27269	132	17	considered	consider	VERB
eblip-27269	132	18	critical	critical	ADJ
eblip-27269	132	19	codes	code	NOUN
eblip-27269	132	20	.	.	PUNCT
eblip-27269	133	1	this	this	DET
eblip-27269	133	2	code	code	NOUN
eblip-27269	133	3	comparison	comparison	NOUN
eblip-27269	133	4	can	can	AUX
eblip-27269	133	5	be	be	AUX
eblip-27269	133	6	seen	see	VERB
eblip-27269	133	7	in	in	ADP
eblip-27269	133	8	figure	figure	NOUN
eblip-27269	133	9	13	13	NUM
eblip-27269	133	10	.	.	PUNCT
eblip-27269	133	11	  	  	SPACE
eblip-27269	134	1	we	we	PRON
eblip-27269	134	2	attribute	attribute	VERB
eblip-27269	134	3	the	the	DET
eblip-27269	134	4	overall	overall	ADJ
eblip-27269	134	5	improvement	improvement	NOUN
eblip-27269	134	6	in	in	ADP
eblip-27269	134	7	inter	inter	ADJ
eblip-27269	134	8	-	-	ADJ
eblip-27269	134	9	rater	rater	ADJ
eblip-27269	134	10	reliability	reliability	NOUN
eblip-27269	134	11	of	of	ADP
eblip-27269	134	12	the	the	DET
eblip-27269	134	13	2013	2013	NUM
eblip-27269	134	14	codes	code	NOUN
eblip-27269	134	15	to	to	ADP
eblip-27269	134	16	several	several	ADJ
eblip-27269	134	17	factors	factor	NOUN
eblip-27269	134	18	.	.	PUNCT
eblip-27269	135	1	first	first	ADV
eblip-27269	135	2	,	,	PUNCT
eblip-27269	135	3	we	we	PRON
eblip-27269	135	4	conducted	conduct	VERB
eblip-27269	135	5	more	more	ADV
eblip-27269	135	6	comprehensive	comprehensive	ADJ
eblip-27269	135	7	training	training	NOUN
eblip-27269	135	8	and	and	CCONJ
eblip-27269	135	9	held	hold	VERB
eblip-27269	135	10	a	a	DET
eblip-27269	135	11	group	group	NOUN
eblip-27269	135	12	session	session	NOUN
eblip-27269	135	13	with	with	ADP
eblip-27269	135	14	all	all	DET
eblip-27269	135	15	student	student	NOUN
eblip-27269	135	16	coders	coder	NOUN
eblip-27269	135	17	in	in	ADP
eblip-27269	135	18	order	order	NOUN
eblip-27269	135	19	to	to	PART
eblip-27269	135	20	ensure	ensure	VERB
eblip-27269	135	21	everyone	everyone	PRON
eblip-27269	135	22	understood	understand	VERB
eblip-27269	135	23	and	and	CCONJ
eblip-27269	135	24	was	be	AUX
eblip-27269	135	25	able	able	ADJ
eblip-27269	135	26	to	to	PART
eblip-27269	135	27	apply	apply	VERB
eblip-27269	135	28	our	our	PRON
eblip-27269	135	29	codes	code	NOUN
eblip-27269	135	30	.	.	PUNCT
eblip-27269	136	1	this	this	DET
eblip-27269	136	2	session	session	NOUN
eblip-27269	136	3	resulted	result	VERB
eblip-27269	136	4	in	in	ADP
eblip-27269	136	5	some	some	DET
eblip-27269	136	6	minor	minor	ADJ
eblip-27269	136	7	adjustment	adjustment	NOUN
eblip-27269	136	8	of	of	ADP
eblip-27269	136	9	coding	code	VERB
eblip-27269	136	10	scope	scope	NOUN
eblip-27269	136	11	notes	note	NOUN
eblip-27269	136	12	in	in	ADP
eblip-27269	136	13	order	order	NOUN
eblip-27269	136	14	to	to	PART
eblip-27269	136	15	make	make	VERB
eblip-27269	136	16	them	they	PRON
eblip-27269	136	17	more	more	ADV
eblip-27269	136	18	sensible	sensible	ADJ
eblip-27269	136	19	for	for	SCONJ
eblip-27269	136	20	students	student	NOUN
eblip-27269	136	21	to	to	PART
eblip-27269	136	22	apply	apply	VERB
eblip-27269	136	23	.	.	PUNCT
eblip-27269	137	1	we	we	PRON
eblip-27269	137	2	also	also	ADV
eblip-27269	137	3	used	use	VERB
eblip-27269	137	4	fewer	few	ADJ
eblip-27269	137	5	individual	individual	ADJ
eblip-27269	137	6	student	student	NOUN
eblip-27269	137	7	coders	coder	NOUN
eblip-27269	137	8	for	for	ADP
eblip-27269	137	9	the	the	DET
eblip-27269	137	10	2013	2013	NUM
eblip-27269	137	11	analysis	analysis	NOUN
eblip-27269	137	12	,	,	PUNCT
eblip-27269	137	13	and	and	CCONJ
eblip-27269	137	14	we	we	PRON
eblip-27269	137	15	chose	choose	VERB
eblip-27269	137	16	graduate	graduate	NOUN
eblip-27269	137	17	students	student	NOUN
eblip-27269	137	18	from	from	ADP
eblip-27269	137	19	the	the	DET
eblip-27269	137	20	slis	slis	PROPN
eblip-27269	137	21	program	program	NOUN
eblip-27269	137	22	in	in	ADP
eblip-27269	137	23	paid	pay	VERB
eblip-27269	137	24	library	library	NOUN
eblip-27269	137	25	positions	position	NOUN
eblip-27269	137	26	with	with	ADP
eblip-27269	137	27	the	the	DET
eblip-27269	137	28	rationale	rationale	NOUN
eblip-27269	137	29	that	that	SCONJ
eblip-27269	137	30	these	these	DET
eblip-27269	137	31	students	student	NOUN
eblip-27269	137	32	would	would	AUX
eblip-27269	137	33	have	have	AUX
eblip-27269	137	34	an	an	DET
eblip-27269	137	35	improved	improved	ADJ
eblip-27269	137	36	work	work	NOUN
eblip-27269	137	37	ethic	ethic	ADJ
eblip-27269	137	38	and	and	CCONJ
eblip-27269	137	39	commitment	commitment	NOUN
eblip-27269	137	40	to	to	ADP
eblip-27269	137	41	the	the	DET
eblip-27269	137	42	analysis	analysis	NOUN
eblip-27269	137	43	.	.	PUNCT
eblip-27269	138	1	finally	finally	ADV
eblip-27269	138	2	,	,	PUNCT
eblip-27269	138	3	we	we	PRON
eblip-27269	138	4	drastically	drastically	ADV
eblip-27269	138	5	simplified	simplify	VERB
eblip-27269	138	6	the	the	DET
eblip-27269	138	7	codes	code	NOUN
eblip-27269	138	8	used	use	VERB
eblip-27269	138	9	by	by	ADP
eblip-27269	138	10	combining	combine	VERB
eblip-27269	138	11	,	,	PUNCT
eblip-27269	138	12	simplifying	simplifying	NOUN
eblip-27269	138	13	,	,	PUNCT
eblip-27269	138	14	and	and	CCONJ
eblip-27269	138	15	eliminating	eliminate	VERB
eblip-27269	138	16	codes	code	NOUN
eblip-27269	138	17	from	from	ADP
eblip-27269	138	18	the	the	DET
eblip-27269	138	19	2010	2010	NUM
eblip-27269	138	20	analysis	analysis	NOUN
eblip-27269	138	21	.	.	PUNCT
eblip-27269	138	22	  	  	SPACE
eblip-27269	138	23	however	however	ADV
eblip-27269	138	24	,	,	PUNCT
eblip-27269	138	25	even	even	ADV
eblip-27269	138	26	with	with	ADP
eblip-27269	138	27	these	these	DET
eblip-27269	138	28	improvements	improvement	NOUN
eblip-27269	138	29	,	,	PUNCT
eblip-27269	138	30	three	three	NUM
eblip-27269	138	31	codes	code	NOUN
eblip-27269	138	32	out	out	ADP
eblip-27269	138	33	of	of	ADP
eblip-27269	138	34	14	14	NUM
eblip-27269	138	35	had	have	VERB
eblip-27269	138	36	low	low	ADJ
eblip-27269	138	37	levels	level	NOUN
eblip-27269	138	38	of	of	ADP
eblip-27269	138	39	reliability	reliability	NOUN
eblip-27269	138	40	.	.	PUNCT
eblip-27269	139	1	the	the	DET
eblip-27269	139	2	code	code	NOUN
eblip-27269	139	3	explicit_compliment	explicit_compliment	NOUN
eblip-27269	139	4	is	be	AUX
eblip-27269	139	5	intended	intend	VERB
eblip-27269	139	6	to	to	PART
eblip-27269	139	7	mark	mark	VERB
eblip-27269	139	8	out	out	ADP
eblip-27269	139	9	patron	patron	NOUN
eblip-27269	139	10	comments	comment	NOUN
eblip-27269	139	11	that	that	PRON
eblip-27269	139	12	may	may	AUX
eblip-27269	139	13	be	be	AUX
eblip-27269	139	14	useful	useful	ADJ
eblip-27269	139	15	in	in	ADP
eblip-27269	139	16	future	future	ADJ
eblip-27269	139	17	marketing	marketing	NOUN
eblip-27269	139	18	or	or	CCONJ
eblip-27269	139	19	promotional	promotional	ADJ
eblip-27269	139	20	materials	material	NOUN
eblip-27269	139	21	,	,	PUNCT
eblip-27269	139	22	and	and	CCONJ
eblip-27269	139	23	thus	thus	ADV
eblip-27269	139	24	reliability	reliability	NOUN
eblip-27269	139	25	is	be	AUX
eblip-27269	139	26	not	not	PART
eblip-27269	139	27	extremely	extremely	ADV
eblip-27269	139	28	important	important	ADJ
eblip-27269	139	29	for	for	ADP
eblip-27269	139	30	this	this	DET
eblip-27269	139	31	code	code	NOUN
eblip-27269	139	32	.	.	PUNCT
eblip-27269	139	33	  	  	SPACE
eblip-27269	140	1	the	the	DET
eblip-27269	140	2	code	code	NOUN
eblip-27269	140	3	referral_mode	referral_mode	PROPN
eblip-27269	140	4	is	be	AUX
eblip-27269	140	5	not	not	PART
eblip-27269	140	6	correlated	correlate	VERB
eblip-27269	140	7	with	with	ADP
eblip-27269	140	8	patron	patron	NOUN
eblip-27269	140	9	satisfaction	satisfaction	NOUN
eblip-27269	140	10	,	,	PUNCT
eblip-27269	140	11	but	but	CCONJ
eblip-27269	140	12	it	it	PRON
eblip-27269	140	13	is	be	AUX
eblip-27269	140	14	important	important	ADJ
eblip-27269	140	15	in	in	ADP
eblip-27269	140	16	order	order	NOUN
eblip-27269	140	17	to	to	PART
eblip-27269	140	18	know	know	VERB
eblip-27269	140	19	the	the	DET
eblip-27269	140	20	frequency	frequency	NOUN
eblip-27269	140	21	with	with	ADP
eblip-27269	140	22	which	which	PRON
eblip-27269	140	23	our	our	PRON
eblip-27269	140	24	librarians	librarian	NOUN
eblip-27269	140	25	refer	refer	VERB
eblip-27269	140	26	patrons	patron	NOUN
eblip-27269	140	27	to	to	PART
eblip-27269	140	28	alternate	alternate	VERB
eblip-27269	140	29	forms	form	NOUN
eblip-27269	140	30	of	of	ADP
eblip-27269	140	31	communication	communication	NOUN
eblip-27269	140	32	with	with	ADP
eblip-27269	140	33	a	a	DET
eblip-27269	140	34	librarian	librarian	NOUN
eblip-27269	140	35	(	(	PUNCT
eblip-27269	140	36	e.g.	e.g.	ADV
eblip-27269	140	37	,	,	PUNCT
eblip-27269	140	38	phone	phone	NOUN
eblip-27269	140	39	,	,	PUNCT
eblip-27269	140	40	email	email	NOUN
eblip-27269	140	41	,	,	PUNCT
eblip-27269	140	42	and	and	CCONJ
eblip-27269	140	43	in	in	ADP
eblip-27269	140	44	person	person	NOUN
eblip-27269	140	45	.	.	PUNCT
eblip-27269	140	46	)	)	PUNCT
eblip-27269	141	1	during	during	ADP
eblip-27269	141	2	our	our	PRON
eblip-27269	141	3	one	one	NUM
eblip-27269	141	4	-	-	PUNCT
eblip-27269	141	5	hour	hour	NOUN
eblip-27269	141	6	training	training	NOUN
eblip-27269	141	7	session	session	NOUN
eblip-27269	141	8	,	,	PUNCT
eblip-27269	141	9	our	our	PRON
eblip-27269	141	10	coding	code	VERB
eblip-27269	141	11	group	group	NOUN
eblip-27269	141	12	discussed	discuss	VERB
eblip-27269	141	13	this	this	DET
eblip-27269	141	14	code	code	NOUN
eblip-27269	141	15	and	and	CCONJ
eblip-27269	141	16	decided	decide	VERB
eblip-27269	141	17	that	that	SCONJ
eblip-27269	141	18	it	it	PRON
eblip-27269	141	19	should	should	AUX
eblip-27269	141	20	be	be	AUX
eblip-27269	141	21	used	use	VERB
eblip-27269	141	22	to	to	PART
eblip-27269	141	23	identify	identify	VERB
eblip-27269	141	24	situations	situation	NOUN
eblip-27269	141	25	where	where	SCONJ
eblip-27269	141	26	chat	chat	NOUN
eblip-27269	141	27	does	do	AUX
eblip-27269	141	28	n’t	not	PART
eblip-27269	141	29	work	work	VERB
eblip-27269	141	30	to	to	PART
eblip-27269	141	31	answer	answer	VERB
eblip-27269	141	32	a	a	DET
eblip-27269	141	33	question	question	NOUN
eblip-27269	141	34	.	.	PUNCT
eblip-27269	142	1	the	the	DET
eblip-27269	142	2	group	group	NOUN
eblip-27269	142	3	decided	decide	VERB
eblip-27269	142	4	it	it	PRON
eblip-27269	142	5	should	should	AUX
eblip-27269	142	6	be	be	AUX
eblip-27269	142	7	used	use	VERB
eblip-27269	142	8	in	in	ADP
eblip-27269	142	9	cases	case	NOUN
eblip-27269	142	10	where	where	SCONJ
eblip-27269	142	11	supplementary	supplementary	ADJ
eblip-27269	142	12	material	material	NOUN
eblip-27269	142	13	is	be	AUX
eblip-27269	142	14	provided	provide	VERB
eblip-27269	142	15	through	through	ADP
eblip-27269	142	16	another	another	DET
eblip-27269	142	17	mode	mode	NOUN
eblip-27269	142	18	(	(	PUNCT
eblip-27269	142	19	e.g.	e.g.	ADV
eblip-27269	142	20	,	,	PUNCT
eblip-27269	142	21	when	when	SCONJ
eblip-27269	142	22	an	an	DET
eblip-27269	142	23	article	article	NOUN
eblip-27269	142	24	is	be	AUX
eblip-27269	142	25	delivered	deliver	VERB
eblip-27269	142	26	via	via	ADP
eblip-27269	142	27	email	email	NOUN
eblip-27269	142	28	in	in	ADP
eblip-27269	142	29	conjunction	conjunction	NOUN
eblip-27269	142	30	with	with	ADP
eblip-27269	142	31	chat	chat	NOUN
eblip-27269	142	32	instruction	instruction	NOUN
eblip-27269	142	33	.	.	PUNCT
eblip-27269	142	34	)	)	PUNCT
eblip-27269	143	1	one	one	NUM
eblip-27269	143	2	coder	coder	NOUN
eblip-27269	143	3	noted	note	VERB
eblip-27269	143	4	that	that	SCONJ
eblip-27269	143	5	,	,	PUNCT
eblip-27269	143	6	“	"	PUNCT
eblip-27269	143	7	most	most	ADJ
eblip-27269	143	8	librarians	librarian	NOUN
eblip-27269	143	9	were	be	AUX
eblip-27269	143	10	able	able	ADJ
eblip-27269	143	11	to	to	PART
eblip-27269	143	12	use	use	VERB
eblip-27269	143	13	jing	jing	NOUN
eblip-27269	143	14	or	or	CCONJ
eblip-27269	143	15	guided	guide	VERB
eblip-27269	143	16	instruction	instruction	NOUN
eblip-27269	143	17	,	,	PUNCT
eblip-27269	143	18	giving	give	VERB
eblip-27269	143	19	the	the	DET
eblip-27269	143	20	students	student	NOUN
eblip-27269	143	21	lots	lot	NOUN
eblip-27269	143	22	of	of	ADP
eblip-27269	143	23	time	time	NOUN
eblip-27269	143	24	and	and	CCONJ
eblip-27269	143	25	patience	patience	NOUN
eblip-27269	143	26	even	even	ADV
eblip-27269	143	27	when	when	SCONJ
eblip-27269	143	28	questions	question	NOUN
eblip-27269	143	29	were	be	AUX
eblip-27269	143	30	more	more	ADV
eblip-27269	143	31	challenging	challenging	ADJ
eblip-27269	143	32	.	.	PUNCT
eblip-27269	144	1	i	i	PRON
eblip-27269	144	2	felt	feel	VERB
eblip-27269	144	3	that	that	SCONJ
eblip-27269	144	4	this	this	PRON
eblip-27269	144	5	reflected	reflect	VERB
eblip-27269	144	6	that	that	SCONJ
eblip-27269	144	7	librarians	librarian	NOUN
eblip-27269	144	8	are	be	AUX
eblip-27269	144	9	more	more	ADV
eblip-27269	144	10	comfortable	comfortable	ADJ
eblip-27269	144	11	with	with	ADP
eblip-27269	144	12	online	online	ADJ
eblip-27269	144	13	interfaces	interface	NOUN
eblip-27269	144	14	and	and	CCONJ
eblip-27269	144	15	are	be	AUX
eblip-27269	144	16	able	able	ADJ
eblip-27269	144	17	to	to	PART
eblip-27269	144	18	give	give	VERB
eblip-27269	144	19	quality	quality	NOUN
eblip-27269	144	20	reference	reference	NOUN
eblip-27269	144	21	via	via	ADP
eblip-27269	144	22	chat	chat	PROPN
eblip-27269	144	23	.	.	PUNCT
eblip-27269	144	24	”	"	PUNCT
eblip-27269	145	1	this	this	PRON
eblip-27269	145	2	is	be	AUX
eblip-27269	145	3	a	a	DET
eblip-27269	145	4	positive	positive	ADJ
eblip-27269	145	5	observation	observation	NOUN
eblip-27269	145	6	,	,	PUNCT
eblip-27269	145	7	but	but	CCONJ
eblip-27269	145	8	further	further	ADJ
eblip-27269	145	9	analysis	analysis	NOUN
eblip-27269	145	10	should	should	AUX
eblip-27269	145	11	be	be	AUX
eblip-27269	145	12	done	do	VERB
eblip-27269	145	13	to	to	PART
eblip-27269	145	14	determine	determine	VERB
eblip-27269	145	15	why	why	SCONJ
eblip-27269	145	16	the	the	DET
eblip-27269	145	17	inter	inter	ADJ
eblip-27269	145	18	-	-	ADJ
eblip-27269	145	19	rater	rater	ADJ
eblip-27269	145	20	reliability	reliability	NOUN
eblip-27269	145	21	is	be	AUX
eblip-27269	145	22	so	so	ADV
eblip-27269	145	23	low	low	ADJ
eblip-27269	145	24	for	for	ADP
eblip-27269	145	25	this	this	DET
eblip-27269	145	26	code	code	NOUN
eblip-27269	145	27	.	.	PUNCT
eblip-27269	145	28	    	    	SPACE
eblip-27269	145	29	figure	figure	VERB
eblip-27269	145	30	13	13	NUM
eblip-27269	145	31	inter	inter	ADJ
eblip-27269	145	32	-	-	ADJ
eblip-27269	145	33	rater	rater	ADJ
eblip-27269	145	34	reliability	reliability	NOUN
eblip-27269	145	35	of	of	ADP
eblip-27269	145	36	directly	directly	ADV
eblip-27269	145	37	comparable	comparable	ADJ
eblip-27269	145	38	codes	code	NOUN
eblip-27269	145	39	in	in	ADP
eblip-27269	145	40	2010	2010	NUM
eblip-27269	145	41	and	and	CCONJ
eblip-27269	145	42	2013	2013	NUM
eblip-27269	145	43	.	.	PUNCT
eblip-27269	145	44	    	    	SPACE
eblip-27269	146	1	the	the	DET
eblip-27269	146	2	code	code	NOUN
eblip-27269	146	3	maintain_contact	maintain_contact	PROPN
eblip-27269	146	4	is	be	AUX
eblip-27269	146	5	correlated	correlate	VERB
eblip-27269	146	6	with	with	ADP
eblip-27269	146	7	patron	patron	NOUN
eblip-27269	146	8	satisfaction	satisfaction	NOUN
eblip-27269	146	9	and	and	CCONJ
eblip-27269	146	10	exhibited	exhibit	VERB
eblip-27269	146	11	poor	poor	ADJ
eblip-27269	146	12	levels	level	NOUN
eblip-27269	146	13	of	of	ADP
eblip-27269	146	14	inter	inter	ADJ
eblip-27269	146	15	-	-	ADJ
eblip-27269	146	16	rater	rater	ADJ
eblip-27269	146	17	reliability	reliability	NOUN
eblip-27269	146	18	.	.	PUNCT
eblip-27269	147	1	one	one	NUM
eblip-27269	147	2	factor	factor	NOUN
eblip-27269	147	3	noted	note	VERB
eblip-27269	147	4	by	by	ADP
eblip-27269	147	5	coders	coder	NOUN
eblip-27269	147	6	that	that	PRON
eblip-27269	147	7	made	make	VERB
eblip-27269	147	8	this	this	DET
eblip-27269	147	9	code	code	NOUN
eblip-27269	147	10	difficult	difficult	ADJ
eblip-27269	147	11	to	to	PART
eblip-27269	147	12	apply	apply	VERB
eblip-27269	147	13	is	be	AUX
eblip-27269	147	14	that	that	SCONJ
eblip-27269	147	15	timestamps	timestamp	NOUN
eblip-27269	147	16	were	be	AUX
eblip-27269	147	17	not	not	PART
eblip-27269	147	18	included	include	VERB
eblip-27269	147	19	in	in	ADP
eblip-27269	147	20	the	the	DET
eblip-27269	147	21	chat	chat	NOUN
eblip-27269	147	22	transcripts	transcript	NOUN
eblip-27269	147	23	.	.	PUNCT
eblip-27269	148	1	this	this	PRON
eblip-27269	148	2	reduced	reduce	VERB
eblip-27269	148	3	the	the	DET
eblip-27269	148	4	context	context	NOUN
eblip-27269	148	5	coders	coder	NOUN
eblip-27269	148	6	had	have	VERB
eblip-27269	148	7	in	in	ADP
eblip-27269	148	8	deciding	decide	VERB
eblip-27269	148	9	to	to	PART
eblip-27269	148	10	apply	apply	VERB
eblip-27269	148	11	this	this	DET
eblip-27269	148	12	code	code	NOUN
eblip-27269	148	13	.	.	PUNCT
eblip-27269	149	1	one	one	NUM
eblip-27269	149	2	possible	possible	ADJ
eblip-27269	149	3	solution	solution	NOUN
eblip-27269	149	4	would	would	AUX
eblip-27269	149	5	be	be	AUX
eblip-27269	149	6	to	to	PART
eblip-27269	149	7	include	include	VERB
eblip-27269	149	8	timestamps	timestamp	NOUN
eblip-27269	149	9	in	in	ADP
eblip-27269	149	10	future	future	ADJ
eblip-27269	149	11	analyses	analysis	NOUN
eblip-27269	149	12	.	.	PUNCT
eblip-27269	150	1	another	another	PRON
eblip-27269	150	2	is	be	AUX
eblip-27269	150	3	to	to	PART
eblip-27269	150	4	separate	separate	VERB
eblip-27269	150	5	out	out	ADP
eblip-27269	150	6	the	the	DET
eblip-27269	150	7	two	two	NUM
eblip-27269	150	8	parts	part	NOUN
eblip-27269	150	9	of	of	ADP
eblip-27269	150	10	this	this	DET
eblip-27269	150	11	code	code	NOUN
eblip-27269	150	12	,	,	PUNCT
eblip-27269	150	13	using	use	VERB
eblip-27269	150	14	one	one	NUM
eblip-27269	150	15	code	code	NOUN
eblip-27269	150	16	to	to	PART
eblip-27269	150	17	indicate	indicate	VERB
eblip-27269	150	18	when	when	SCONJ
eblip-27269	150	19	librarians	librarian	NOUN
eblip-27269	150	20	check	check	VERB
eblip-27269	150	21	on	on	ADP
eblip-27269	150	22	patron	patron	ADJ
eblip-27269	150	23	progress	progress	NOUN
eblip-27269	150	24	and	and	CCONJ
eblip-27269	150	25	a	a	DET
eblip-27269	150	26	second	second	ADJ
eblip-27269	150	27	code	code	NOUN
eblip-27269	150	28	to	to	PART
eblip-27269	150	29	indicate	indicate	VERB
eblip-27269	150	30	when	when	SCONJ
eblip-27269	150	31	librarians	librarian	NOUN
eblip-27269	150	32	update	update	VERB
eblip-27269	150	33	patrons	patron	NOUN
eblip-27269	150	34	on	on	ADP
eblip-27269	150	35	their	their	PRON
eblip-27269	150	36	own	own	ADJ
eblip-27269	150	37	progress	progress	NOUN
eblip-27269	150	38	.	.	PUNCT
eblip-27269	151	1	however	however	ADV
eblip-27269	151	2	,	,	PUNCT
eblip-27269	151	3	this	this	DET
eblip-27269	151	4	code	code	NOUN
eblip-27269	151	5	was	be	AUX
eblip-27269	151	6	also	also	ADV
eblip-27269	151	7	problematic	problematic	ADJ
eblip-27269	151	8	in	in	ADP
eblip-27269	151	9	our	our	PRON
eblip-27269	151	10	2010	2010	NUM
eblip-27269	151	11	analysis	analysis	NOUN
eblip-27269	151	12	and	and	CCONJ
eblip-27269	151	13	,	,	PUNCT
eblip-27269	151	14	at	at	ADP
eblip-27269	151	15	that	that	DET
eblip-27269	151	16	point	point	NOUN
eblip-27269	151	17	,	,	PUNCT
eblip-27269	151	18	solely	solely	ADV
eblip-27269	151	19	indicated	indicate	VERB
eblip-27269	151	20	when	when	SCONJ
eblip-27269	151	21	librarians	librarian	NOUN
eblip-27269	151	22	updated	update	VERB
eblip-27269	151	23	patrons	patron	NOUN
eblip-27269	151	24	on	on	ADP
eblip-27269	151	25	their	their	PRON
eblip-27269	151	26	own	own	ADJ
eblip-27269	151	27	progress	progress	NOUN
eblip-27269	151	28	.	.	PUNCT
eblip-27269	151	29	  	  	SPACE
eblip-27269	152	1	these	these	DET
eblip-27269	152	2	latter	latter	ADJ
eblip-27269	152	3	two	two	NUM
eblip-27269	152	4	codes	code	NOUN
eblip-27269	152	5	,	,	PUNCT
eblip-27269	152	6	referral_mode	referral_mode	PROPN
eblip-27269	152	7	and	and	CCONJ
eblip-27269	152	8	maintain_contact	maintain_contact	PROPN
eblip-27269	152	9	,	,	PUNCT
eblip-27269	152	10	should	should	AUX
eblip-27269	152	11	be	be	AUX
eblip-27269	152	12	improved	improve	VERB
eblip-27269	152	13	upon	upon	SCONJ
eblip-27269	152	14	in	in	ADP
eblip-27269	152	15	the	the	DET
eblip-27269	152	16	future	future	NOUN
eblip-27269	152	17	.	.	PUNCT
eblip-27269	153	1	we	we	PRON
eblip-27269	153	2	intend	intend	VERB
eblip-27269	153	3	to	to	PART
eblip-27269	153	4	work	work	VERB
eblip-27269	153	5	further	far	ADV
eblip-27269	153	6	with	with	ADP
eblip-27269	153	7	student	student	NOUN
eblip-27269	153	8	coders	coder	NOUN
eblip-27269	153	9	to	to	PART
eblip-27269	153	10	re	re	VERB
eblip-27269	153	11	-	-	VERB
eblip-27269	153	12	examine	examine	VERB
eblip-27269	153	13	our	our	PRON
eblip-27269	153	14	scope	scope	NOUN
eblip-27269	153	15	notes	note	NOUN
eblip-27269	153	16	and	and	CCONJ
eblip-27269	153	17	training	training	NOUN
eblip-27269	153	18	examples	example	NOUN
eblip-27269	153	19	.	.	PUNCT
eblip-27269	153	20	  	  	SPACE
eblip-27269	154	1	finally	finally	ADV
eblip-27269	154	2	,	,	PUNCT
eblip-27269	154	3	we	we	PRON
eblip-27269	154	4	intend	intend	VERB
eblip-27269	154	5	to	to	PART
eblip-27269	154	6	have	have	VERB
eblip-27269	154	7	a	a	DET
eblip-27269	154	8	principal	principal	ADJ
eblip-27269	154	9	investigator	investigator	NOUN
eblip-27269	154	10	code	code	VERB
eblip-27269	154	11	a	a	DET
eblip-27269	154	12	larger	large	ADJ
eblip-27269	154	13	portion	portion	NOUN
eblip-27269	154	14	of	of	ADP
eblip-27269	154	15	the	the	DET
eblip-27269	154	16	transcripts	transcript	NOUN
eblip-27269	154	17	in	in	ADP
eblip-27269	154	18	future	future	ADJ
eblip-27269	154	19	analyses	analysis	NOUN
eblip-27269	154	20	in	in	ADP
eblip-27269	154	21	order	order	NOUN
eblip-27269	154	22	to	to	PART
eblip-27269	154	23	more	more	ADV
eblip-27269	154	24	accurately	accurately	ADV
eblip-27269	154	25	gauge	gauge	VERB
eblip-27269	154	26	inter	inter	ADJ
eblip-27269	154	27	-	-	ADJ
eblip-27269	154	28	rater	rater	ADJ
eblip-27269	154	29	reliability	reliability	NOUN
eblip-27269	154	30	.	.	PUNCT
eblip-27269	155	1	in	in	ADP
eblip-27269	155	2	our	our	PRON
eblip-27269	155	3	small	small	ADJ
eblip-27269	155	4	sample	sample	NOUN
eblip-27269	155	5	size	size	NOUN
eblip-27269	155	6	,	,	PUNCT
eblip-27269	155	7	we	we	PRON
eblip-27269	155	8	found	find	VERB
eblip-27269	155	9	that	that	SCONJ
eblip-27269	155	10	reliability	reliability	NOUN
eblip-27269	155	11	was	be	AUX
eblip-27269	155	12	easily	easily	ADV
eblip-27269	155	13	skewed	skewed	ADJ
eblip-27269	155	14	with	with	ADP
eblip-27269	155	15	our	our	PRON
eblip-27269	155	16	current	current	ADJ
eblip-27269	155	17	practice	practice	NOUN
eblip-27269	155	18	of	of	ADP
eblip-27269	155	19	coding	code	VERB
eblip-27269	155	20	10	10	NUM
eblip-27269	155	21	%	%	NOUN
eblip-27269	155	22	of	of	ADP
eblip-27269	155	23	transcripts	transcript	NOUN
eblip-27269	155	24	for	for	ADP
eblip-27269	155	25	comparison	comparison	NOUN
eblip-27269	155	26	.	.	PUNCT
eblip-27269	155	27	  	  	SPACE
eblip-27269	156	1	conclusions	conclusion	NOUN
eblip-27269	156	2	  	  	SPACE
eblip-27269	156	3	the	the	DET
eblip-27269	156	4	2013	2013	NUM
eblip-27269	156	5	analysis	analysis	NOUN
eblip-27269	156	6	again	again	ADV
eblip-27269	156	7	focused	focus	VERB
eblip-27269	156	8	on	on	ADP
eblip-27269	156	9	evaluating	evaluate	VERB
eblip-27269	156	10	the	the	DET
eblip-27269	156	11	frequency	frequency	NOUN
eblip-27269	156	12	of	of	ADP
eblip-27269	156	13	best	good	ADJ
eblip-27269	156	14	practices	practice	NOUN
eblip-27269	156	15	in	in	ADP
eblip-27269	156	16	providing	provide	VERB
eblip-27269	156	17	chat	chat	NOUN
eblip-27269	156	18	reference	reference	NOUN
eblip-27269	156	19	services	service	NOUN
eblip-27269	156	20	.	.	PUNCT
eblip-27269	157	1	librarian	librarian	ADJ
eblip-27269	157	2	behaviors	behavior	NOUN
eblip-27269	157	3	have	have	AUX
eblip-27269	157	4	improved	improve	VERB
eblip-27269	157	5	,	,	PUNCT
eblip-27269	157	6	likely	likely	ADV
eblip-27269	157	7	in	in	ADP
eblip-27269	157	8	response	response	NOUN
eblip-27269	157	9	to	to	ADP
eblip-27269	157	10	improved	improve	VERB
eblip-27269	157	11	training	training	NOUN
eblip-27269	157	12	and	and	CCONJ
eblip-27269	157	13	awareness	awareness	NOUN
eblip-27269	157	14	as	as	ADP
eblip-27269	157	15	a	a	DET
eblip-27269	157	16	result	result	NOUN
eblip-27269	157	17	of	of	ADP
eblip-27269	157	18	the	the	DET
eblip-27269	157	19	2010	2010	NUM
eblip-27269	157	20	analysis	analysis	NOUN
eblip-27269	157	21	.	.	PUNCT
eblip-27269	158	1	however	however	ADV
eblip-27269	158	2	,	,	PUNCT
eblip-27269	158	3	there	there	PRON
eblip-27269	158	4	is	be	VERB
eblip-27269	158	5	still	still	ADV
eblip-27269	158	6	room	room	NOUN
eblip-27269	158	7	for	for	ADP
eblip-27269	158	8	improvement	improvement	NOUN
eblip-27269	158	9	,	,	PUNCT
eblip-27269	158	10	specifically	specifically	ADV
eblip-27269	158	11	regarding	regard	VERB
eblip-27269	158	12	librarians	librarian	NOUN
eblip-27269	158	13	providing	provide	VERB
eblip-27269	158	14	their	their	PRON
eblip-27269	158	15	name	name	NOUN
eblip-27269	158	16	and	and	CCONJ
eblip-27269	158	17	the	the	DET
eblip-27269	158	18	name	name	NOUN
eblip-27269	158	19	of	of	ADP
eblip-27269	158	20	their	their	PRON
eblip-27269	158	21	library	library	NOUN
eblip-27269	158	22	,	,	PUNCT
eblip-27269	158	23	providing	provide	VERB
eblip-27269	158	24	instruction	instruction	NOUN
eblip-27269	158	25	in	in	ADP
eblip-27269	158	26	conjunction	conjunction	NOUN
eblip-27269	158	27	with	with	ADP
eblip-27269	158	28	searching	search	VERB
eblip-27269	158	29	for	for	ADP
eblip-27269	158	30	patrons	patron	NOUN
eblip-27269	158	31	,	,	PUNCT
eblip-27269	158	32	and	and	CCONJ
eblip-27269	158	33	inviting	invite	VERB
eblip-27269	158	34	patrons	patron	NOUN
eblip-27269	158	35	to	to	PART
eblip-27269	158	36	come	come	VERB
eblip-27269	158	37	back	back	ADV
eblip-27269	158	38	to	to	PART
eblip-27269	158	39	use	use	VERB
eblip-27269	158	40	the	the	DET
eblip-27269	158	41	service	service	NOUN
eblip-27269	158	42	again	again	ADV
eblip-27269	158	43	.	.	PUNCT
eblip-27269	158	44	  	  	SPACE
eblip-27269	159	1	additionally	additionally	ADV
eblip-27269	159	2	,	,	PUNCT
eblip-27269	159	3	the	the	DET
eblip-27269	159	4	investigators	investigator	NOUN
eblip-27269	159	5	have	have	AUX
eblip-27269	159	6	improved	improve	VERB
eblip-27269	159	7	upon	upon	SCONJ
eblip-27269	159	8	the	the	DET
eblip-27269	159	9	analysis	analysis	NOUN
eblip-27269	159	10	process	process	NOUN
eblip-27269	159	11	and	and	CCONJ
eblip-27269	159	12	have	have	AUX
eblip-27269	159	13	identified	identify	VERB
eblip-27269	159	14	further	further	ADJ
eblip-27269	159	15	areas	area	NOUN
eblip-27269	159	16	for	for	ADP
eblip-27269	159	17	improvement	improvement	NOUN
eblip-27269	159	18	including	include	VERB
eblip-27269	159	19	coder	coder	NOUN
eblip-27269	159	20	training	training	NOUN
eblip-27269	159	21	and	and	CCONJ
eblip-27269	159	22	coding	code	VERB
eblip-27269	159	23	schema	schema	NOUN
eblip-27269	159	24	design	design	NOUN
eblip-27269	159	25	.	.	PUNCT
eblip-27269	160	1	the	the	DET
eblip-27269	160	2	methods	method	NOUN
eblip-27269	160	3	outlined	outline	VERB
eblip-27269	160	4	in	in	ADP
eblip-27269	160	5	this	this	DET
eblip-27269	160	6	report	report	NOUN
eblip-27269	160	7	may	may	AUX
eblip-27269	160	8	serve	serve	VERB
eblip-27269	160	9	as	as	ADP
eblip-27269	160	10	an	an	DET
eblip-27269	160	11	example	example	NOUN
eblip-27269	160	12	to	to	ADP
eblip-27269	160	13	other	other	ADJ
eblip-27269	160	14	units	unit	NOUN
eblip-27269	160	15	interested	interested	ADJ
eblip-27269	160	16	in	in	ADP
eblip-27269	160	17	conducting	conduct	VERB
eblip-27269	160	18	qualitative	qualitative	ADJ
eblip-27269	160	19	analysis	analysis	NOUN
eblip-27269	160	20	in	in	ADP
eblip-27269	160	21	the	the	DET
eblip-27269	160	22	future	future	NOUN
eblip-27269	160	23	.	.	PUNCT
eblip-27269	160	24	  	  	SPACE
eblip-27269	161	1	finally	finally	ADV
eblip-27269	161	2	,	,	PUNCT
eblip-27269	161	3	we	we	PRON
eblip-27269	161	4	plan	plan	VERB
eblip-27269	161	5	to	to	PART
eblip-27269	161	6	conduct	conduct	VERB
eblip-27269	161	7	a	a	DET
eblip-27269	161	8	further	further	ADJ
eblip-27269	161	9	analysis	analysis	NOUN
eblip-27269	161	10	in	in	ADP
eblip-27269	161	11	the	the	DET
eblip-27269	161	12	future	future	NOUN
eblip-27269	161	13	based	base	VERB
eblip-27269	161	14	on	on	ADP
eblip-27269	161	15	the	the	DET
eblip-27269	161	16	initial_question	initial_question	NOUN
eblip-27269	161	17	code	code	NOUN
eblip-27269	161	18	,	,	PUNCT
eblip-27269	161	19	as	as	SCONJ
eblip-27269	161	20	outlined	outline	VERB
eblip-27269	161	21	in	in	ADP
eblip-27269	161	22	the	the	DET
eblip-27269	161	23	discussion	discussion	NOUN
eblip-27269	161	24	section	section	NOUN
eblip-27269	161	25	of	of	ADP
eblip-27269	161	26	this	this	DET
eblip-27269	161	27	report	report	NOUN
eblip-27269	161	28	.	.	PUNCT
eblip-27269	162	1	this	this	PRON
eblip-27269	162	2	will	will	AUX
eblip-27269	162	3	identify	identify	VERB
eblip-27269	162	4	difficulties	difficulty	NOUN
eblip-27269	162	5	that	that	PRON
eblip-27269	162	6	most	most	ADV
eblip-27269	162	7	commonly	commonly	ADV
eblip-27269	162	8	prompt	prompt	ADJ
eblip-27269	162	9	patrons	patron	NOUN
eblip-27269	162	10	to	to	PART
eblip-27269	162	11	initiate	initiate	VERB
eblip-27269	162	12	chat	chat	NOUN
eblip-27269	162	13	interactions	interaction	NOUN
eblip-27269	162	14	.	.	PUNCT
eblip-27269	163	1	we	we	PRON
eblip-27269	163	2	also	also	ADV
eblip-27269	163	3	plan	plan	VERB
eblip-27269	163	4	to	to	PART
eblip-27269	163	5	further	far	ADV
eblip-27269	163	6	investigate	investigate	VERB
eblip-27269	163	7	the	the	DET
eblip-27269	163	8	correlation	correlation	NOUN
eblip-27269	163	9	between	between	ADP
eblip-27269	163	10	codes	code	NOUN
eblip-27269	163	11	related	relate	VERB
eblip-27269	163	12	to	to	ADP
eblip-27269	163	13	subjectand	subjectand	NOUN
eblip-27269	163	14	library	library	NOUN
eblip-27269	163	15	-	-	PUNCT
eblip-27269	163	16	specific	specific	ADJ
eblip-27269	163	17	questions	question	NOUN
eblip-27269	163	18	and	and	CCONJ
eblip-27269	163	19	referrals	referral	NOUN
eblip-27269	163	20	.	.	PUNCT
eblip-27269	163	21	  	  	SPACE
eblip-27269	164	1	references	reference	NOUN
eblip-27269	164	2	  	  	SPACE
eblip-27269	164	3	banerjee	banerjee	PROPN
eblip-27269	164	4	,	,	PUNCT
eblip-27269	164	5	m.	m.	NOUN
eblip-27269	164	6	,	,	PUNCT
eblip-27269	164	7	capozzoli	capozzoli	NOUN
eblip-27269	164	8	,	,	PUNCT
eblip-27269	164	9	m.	m.	NOUN
eblip-27269	164	10	,	,	PUNCT
eblip-27269	164	11	mcsweeney	mcsweeney	PROPN
eblip-27269	164	12	,	,	PUNCT
eblip-27269	164	13	l.	l.	PROPN
eblip-27269	164	14	,	,	PUNCT
eblip-27269	164	15	&	&	CCONJ
eblip-27269	164	16	sinha	sinha	PROPN
eblip-27269	164	17	,	,	PUNCT
eblip-27269	164	18	d.	d.	PROPN
eblip-27269	164	19	(	(	PUNCT
eblip-27269	164	20	1999	1999	NUM
eblip-27269	164	21	)	)	PUNCT
eblip-27269	164	22	.	.	PUNCT
eblip-27269	165	1	beyond	beyond	ADP
eblip-27269	165	2	kappa	kappa	ADJ
eblip-27269	165	3	:	:	PUNCT
eblip-27269	165	4	a	a	DET
eblip-27269	165	5	review	review	NOUN
eblip-27269	165	6	of	of	ADP
eblip-27269	165	7	interrater	interrater	ADJ
eblip-27269	165	8	agreement	agreement	NOUN
eblip-27269	165	9	measures	measure	NOUN
eblip-27269	165	10	.	.	PUNCT
eblip-27269	166	1	the	the	DET
eblip-27269	166	2	canadian	canadian	ADJ
eblip-27269	166	3	journal	journal	NOUN
eblip-27269	166	4	of	of	ADP
eblip-27269	166	5	statistics	statistics	PROPN
eblip-27269	166	6	/	/	SYM
eblip-27269	166	7	la	la	X
eblip-27269	166	8	revue	revue	PROPN
eblip-27269	166	9	canadienne	canadienne	PROPN
eblip-27269	166	10	de	de	X
eblip-27269	166	11	statistique	statistique	NOUN
eblip-27269	166	12	,	,	PUNCT
eblip-27269	166	13	27(1	27(1	NUM
eblip-27269	166	14	)	)	PUNCT
eblip-27269	166	15	,	,	PUNCT
eblip-27269	166	16	3–23	3–23	PROPN
eblip-27269	166	17	.	.	PUNCT
eblip-27269	167	1	http://doi.org/10.2307/3315487	http://doi.org/10.2307/3315487	X
eblip-27269	167	2	  	  	SPACE
eblip-27269	167	3	kwon	kwon	PROPN
eblip-27269	167	4	,	,	PUNCT
eblip-27269	167	5	n.	n.	NOUN
eblip-27269	167	6	,	,	PUNCT
eblip-27269	167	7	&	&	CCONJ
eblip-27269	167	8	gregory	gregory	PROPN
eblip-27269	167	9	,	,	PUNCT
eblip-27269	167	10	v.	v.	PROPN
eblip-27269	167	11	l.	l.	PROPN
eblip-27269	167	12	(	(	PUNCT
eblip-27269	167	13	2007	2007	NUM
eblip-27269	167	14	)	)	PUNCT
eblip-27269	167	15	.	.	PUNCT
eblip-27269	168	1	the	the	DET
eblip-27269	168	2	effects	effect	NOUN
eblip-27269	168	3	of	of	ADP
eblip-27269	168	4	librarians	librarian	NOUN
eblip-27269	168	5	’	'	PUNCT
eblip-27269	168	6	behavioral	behavioral	ADJ
eblip-27269	168	7	performance	performance	NOUN
eblip-27269	168	8	on	on	ADP
eblip-27269	168	9	user	user	NOUN
eblip-27269	168	10	satisfaction	satisfaction	NOUN
eblip-27269	168	11	in	in	ADP
eblip-27269	168	12	chat	chat	NOUN
eblip-27269	168	13	reference	reference	NOUN
eblip-27269	168	14	services	service	NOUN
eblip-27269	168	15	.	.	PUNCT
eblip-27269	169	1	reference	reference	NOUN
eblip-27269	169	2	&	&	CCONJ
eblip-27269	169	3	user	user	PROPN
eblip-27269	169	4	services	services	PROPN
eblip-27269	169	5	quarterly	quarterly	ADV
eblip-27269	169	6	,	,	PUNCT
eblip-27269	169	7	47(2	47(2	PROPN
eblip-27269	169	8	)	)	PUNCT
eblip-27269	169	9	,	,	PUNCT
eblip-27269	169	10	137–148	137–148	NUM
eblip-27269	169	11	.	.	PUNCT
eblip-27269	169	12	retrieved	retrieve	VERB
eblip-27269	169	13	from	from	ADP
eblip-27269	169	14	http://www.jstor.org/stable/20864841	http://www.jstor.org/stable/20864841	PROPN
eblip-27269	169	15	  	  	SPACE
eblip-27269	169	16	landis	landis	PROPN
eblip-27269	169	17	,	,	PUNCT
eblip-27269	169	18	j.	j.	PROPN
eblip-27269	169	19	r.	r.	PROPN
eblip-27269	169	20	,	,	PUNCT
eblip-27269	169	21	&	&	CCONJ
eblip-27269	169	22	koch	koch	PROPN
eblip-27269	169	23	,	,	PUNCT
eblip-27269	169	24	g.	g.	PROPN
eblip-27269	169	25	g.	g.	PROPN
eblip-27269	169	26	(	(	PUNCT
eblip-27269	169	27	1977	1977	NUM
eblip-27269	169	28	)	)	PUNCT
eblip-27269	169	29	.	.	PUNCT
eblip-27269	170	1	the	the	DET
eblip-27269	170	2	measurement	measurement	NOUN
eblip-27269	170	3	of	of	ADP
eblip-27269	170	4	observer	observer	NOUN
eblip-27269	170	5	agreement	agreement	NOUN
eblip-27269	170	6	for	for	ADP
eblip-27269	170	7	categorical	categorical	ADJ
eblip-27269	170	8	data	datum	NOUN
eblip-27269	170	9	.	.	PUNCT
eblip-27269	171	1	biometrics	biometric	NOUN
eblip-27269	171	2	,	,	PUNCT
eblip-27269	171	3	33(1	33(1	NUM
eblip-27269	171	4	)	)	PUNCT
eblip-27269	171	5	,	,	PUNCT
eblip-27269	171	6	159–174	159–174	NUM
eblip-27269	171	7	.	.	PUNCT
eblip-27269	172	1	http://doi.org/10.2307/2529310	http://doi.org/10.2307/2529310	PROPN
eblip-27269	172	2	  	  	SPACE
eblip-27269	172	3	reference	reference	NOUN
eblip-27269	172	4	assessment	assessment	NOUN
eblip-27269	172	5	working	working	NOUN
eblip-27269	172	6	group	group	NOUN
eblip-27269	172	7	.	.	PUNCT
eblip-27269	173	1	(	(	PUNCT
eblip-27269	173	2	2010	2010	NUM
eblip-27269	173	3	)	)	PUNCT
eblip-27269	173	4	.	.	PUNCT
eblip-27269	174	1	fall	fall	NOUN
eblip-27269	174	2	2010	2010	NUM
eblip-27269	174	3	qualitative	qualitative	ADJ
eblip-27269	174	4	analysis	analysis	NOUN
eblip-27269	174	5	of	of	ADP
eblip-27269	174	6	chat	chat	NOUN
eblip-27269	174	7	transcripts	transcript	NOUN
eblip-27269	174	8	.	.	PUNCT
eblip-27269	175	1	unpublished	unpublished	ADJ
eblip-27269	175	2	manuscript	manuscript	NOUN
eblip-27269	175	3	,	,	PUNCT
eblip-27269	175	4	university	university	PROPN
eblip-27269	175	5	of	of	ADP
eblip-27269	175	6	wisconsin	wisconsin	PROPN
eblip-27269	175	7	,	,	PUNCT
eblip-27269	175	8	madison	madison	PROPN
eblip-27269	175	9	.	.	PUNCT
eblip-27269	175	10	  	  	SPACE
eblip-27269	175	11	reference	reference	NOUN
eblip-27269	175	12	and	and	CCONJ
eblip-27269	175	13	user	user	NOUN
eblip-27269	175	14	services	services	PROPN
eblip-27269	175	15	association	association	PROPN
eblip-27269	175	16	.	.	PUNCT
eblip-27269	176	1	(	(	PUNCT
eblip-27269	176	2	2004	2004	NUM
eblip-27269	176	3	)	)	PUNCT
eblip-27269	176	4	.	.	PUNCT
eblip-27269	177	1	guidelines	guideline	NOUN
eblip-27269	177	2	for	for	ADP
eblip-27269	177	3	behavioral	behavioral	ADJ
eblip-27269	177	4	performance	performance	NOUN
eblip-27269	177	5	of	of	ADP
eblip-27269	177	6	reference	reference	NOUN
eblip-27269	177	7	and	and	CCONJ
eblip-27269	177	8	information	information	NOUN
eblip-27269	177	9	service	service	NOUN
eblip-27269	177	10	providers	provider	NOUN
eblip-27269	177	11	.	.	PUNCT
eblip-27269	178	1	retrieved	retrieve	VERB
eblip-27269	178	2	from	from	ADP
eblip-27269	178	3	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
eblip-27269	178	4	    	    	SPACE
eblip-27269	178	5	appendix	appendix	VERB
eblip-27269	178	6	a	a	DET
eblip-27269	178	7	coding	code	VERB
eblip-27269	178	8	schema	schema	NOUN
eblip-27269	178	9	name	name	NOUN
eblip-27269	178	10	memo	memo	NOUN
eblip-27269	178	11	changes	change	NOUN
eblip-27269	178	12	from	from	ADP
eblip-27269	178	13	2010	2010	NUM
eblip-27269	178	14	notes	note	NOUN
eblip-27269	178	15	/	/	SYM
eblip-27269	178	16	comments	comment	NOUN
eblip-27269	178	17	comeback	comeback	NOUN
eblip-27269	178	18	_	_	PUNCT
eblip-27269	178	19	again	again	ADV
eblip-27269	178	20	scope	scope	NOUN
eblip-27269	178	21	:	:	PUNCT
eblip-27269	178	22	librarian	librarian	ADJ
eblip-27269	178	23	  	  	SPACE
eblip-27269	178	24	use	use	NOUN
eblip-27269	178	25	:	:	PUNCT
eblip-27269	178	26	times	time	NOUN
eblip-27269	178	27	when	when	SCONJ
eblip-27269	178	28	the	the	DET
eblip-27269	178	29	librarian	librarian	NOUN
eblip-27269	178	30	invites	invite	VERB
eblip-27269	178	31	the	the	DET
eblip-27269	178	32	patron	patron	NOUN
eblip-27269	178	33	to	to	PART
eblip-27269	178	34	return	return	VERB
eblip-27269	178	35	.	.	PUNCT
eblip-27269	178	36	  	  	SPACE
eblip-27269	179	1	examples	example	NOUN
eblip-27269	179	2	:	:	PUNCT
eblip-27269	179	3	if	if	SCONJ
eblip-27269	179	4	you	you	PRON
eblip-27269	179	5	have	have	VERB
eblip-27269	179	6	any	any	DET
eblip-27269	179	7	further	further	ADJ
eblip-27269	179	8	questions	question	NOUN
eblip-27269	179	9	,	,	PUNCT
eblip-27269	179	10	please	please	INTJ
eblip-27269	179	11	let	let	VERB
eblip-27269	179	12	us	we	PRON
eblip-27269	179	13	know	know	VERB
eblip-27269	179	14	.	.	PUNCT
eblip-27269	179	15	    	    	SPACE
eblip-27269	179	16	correlates	correlate	VERB
eblip-27269	179	17	with	with	ADP
eblip-27269	179	18	rusa	rusa	PROPN
eblip-27269	179	19	guideline	guideline	NOUN
eblip-27269	179	20	5	5	NUM
eblip-27269	179	21	.	.	PUNCT
eblip-27269	180	1	follow	follow	VERB
eblip-27269	180	2	-	-	PUNCT
eblip-27269	180	3	up	up	NOUN
eblip-27269	180	4	.	.	PUNCT
eblip-27269	181	1	influences	influence	NOUN
eblip-27269	181	2	patron	patron	NOUN
eblip-27269	181	3	satisfaction	satisfaction	NOUN
eblip-27269	181	4	(	(	PUNCT
eblip-27269	181	5	kwon	kwon	PROPN
eblip-27269	181	6	&	&	CCONJ
eblip-27269	181	7	gregory	gregory	PROPN
eblip-27269	181	8	,	,	PUNCT
eblip-27269	181	9	2007	2007	NUM
eblip-27269	181	10	)	)	PUNCT
eblip-27269	181	11	explicit	explicit	ADJ
eblip-27269	181	12	_	_	PRON
eblip-27269	181	13	compliment	compliment	NOUN
eblip-27269	181	14	scope	scope	NOUN
eblip-27269	181	15	:	:	PUNCT
eblip-27269	181	16	patron	patron	NOUN
eblip-27269	181	17	  	  	SPACE
eblip-27269	181	18	use	use	NOUN
eblip-27269	181	19	:	:	PUNCT
eblip-27269	181	20	when	when	SCONJ
eblip-27269	181	21	the	the	DET
eblip-27269	181	22	patron	patron	NOUN
eblip-27269	181	23	provides	provide	VERB
eblip-27269	181	24	a	a	DET
eblip-27269	181	25	compliment	compliment	NOUN
eblip-27269	181	26	to	to	ADP
eblip-27269	181	27	the	the	DET
eblip-27269	181	28	service	service	NOUN
eblip-27269	181	29	after	after	SCONJ
eblip-27269	181	30	they	they	PRON
eblip-27269	181	31	have	have	AUX
eblip-27269	181	32	received	receive	VERB
eblip-27269	181	33	a	a	DET
eblip-27269	181	34	response	response	NOUN
eblip-27269	181	35	from	from	ADP
eblip-27269	181	36	the	the	DET
eblip-27269	181	37	librarian	librarian	NOUN
eblip-27269	181	38	.	.	PUNCT
eblip-27269	182	1	this	this	PRON
eblip-27269	182	2	goes	go	VERB
eblip-27269	182	3	beyond	beyond	ADP
eblip-27269	182	4	the	the	DET
eblip-27269	182	5	normal	normal	ADJ
eblip-27269	182	6	politeness	politeness	NOUN
eblip-27269	182	7	that	that	PRON
eblip-27269	182	8	may	may	AUX
eblip-27269	182	9	occur	occur	VERB
eblip-27269	182	10	during	during	ADP
eblip-27269	182	11	transactions	transaction	NOUN
eblip-27269	182	12	.	.	PUNCT
eblip-27269	182	13	  	  	SPACE
eblip-27269	183	1	example	example	NOUN
eblip-27269	183	2	:	:	PUNCT
eblip-27269	184	1	you	you	PRON
eblip-27269	184	2	rock	rock	VERB
eblip-27269	184	3	!	!	PUNCT
eblip-27269	185	1	great	great	ADJ
eblip-27269	185	2	service	service	NOUN
eblip-27269	185	3	!	!	PUNCT
eblip-27269	185	4	  	  	SPACE
eblip-27269	185	5	changed	change	VERB
eblip-27269	185	6	name	name	NOUN
eblip-27269	185	7	(	(	PUNCT
eblip-27269	185	8	was	be	AUX
eblip-27269	185	9	compliment	compliment	NOUN
eblip-27269	185	10	)	)	PUNCT
eblip-27269	185	11	tracked	track	VERB
eblip-27269	185	12	for	for	ADP
eblip-27269	185	13	marketing	marketing	NOUN
eblip-27269	185	14	      	      	SPACE
eblip-27269	185	15	greeting	greeting	NOUN
eblip-27269	185	16	scope	scope	NOUN
eblip-27269	185	17	:	:	PUNCT
eblip-27269	185	18	librarian	librarian	ADJ
eblip-27269	185	19	  	  	SPACE
eblip-27269	185	20	use	use	NOUN
eblip-27269	185	21	:	:	PUNCT
eblip-27269	185	22	when	when	SCONJ
eblip-27269	185	23	a	a	DET
eblip-27269	185	24	librarian	librarian	NOUN
eblip-27269	185	25	greets	greet	VERB
eblip-27269	185	26	the	the	DET
eblip-27269	185	27	guest	guest	NOUN
eblip-27269	185	28	at	at	ADP
eblip-27269	185	29	the	the	DET
eblip-27269	185	30	start	start	NOUN
eblip-27269	185	31	of	of	ADP
eblip-27269	185	32	a	a	DET
eblip-27269	185	33	chat	chat	NOUN
eblip-27269	185	34	interaction	interaction	NOUN
eblip-27269	185	35	.	.	PUNCT
eblip-27269	185	36	  	  	SPACE
eblip-27269	186	1	examples	example	NOUN
eblip-27269	186	2	:	:	PUNCT
eblip-27269	186	3	hi	hi	INTJ
eblip-27269	186	4	hello	hello	INTJ
eblip-27269	186	5	how	how	SCONJ
eblip-27269	186	6	can	can	AUX
eblip-27269	186	7	i	i	PRON
eblip-27269	186	8	help	help	VERB
eblip-27269	186	9	?	?	PUNCT
eblip-27269	186	10	  	  	SPACE
eblip-27269	186	11	correlates	correlate	VERB
eblip-27269	186	12	with	with	ADP
eblip-27269	186	13	rusa	rusa	PROPN
eblip-27269	186	14	guideline	guideline	NOUN
eblip-27269	186	15	1	1	NUM
eblip-27269	186	16	.	.	PUNCT
eblip-27269	186	17	approachability	approachability	NOUN
eblip-27269	186	18	      	      	SPACE
eblip-27269	186	19	initial	initial	ADJ
eblip-27269	186	20	_	_	PUNCT
eblip-27269	186	21	question	question	NOUN
eblip-27269	186	22	scope	scope	NOUN
eblip-27269	186	23	:	:	PUNCT
eblip-27269	186	24	patron	patron	NOUN
eblip-27269	186	25	  	  	SPACE
eblip-27269	186	26	use	use	NOUN
eblip-27269	186	27	:	:	PUNCT
eblip-27269	186	28	mark	mark	VERB
eblip-27269	186	29	the	the	DET
eblip-27269	186	30	patron	patron	NOUN
eblip-27269	186	31	’s	’s	PART
eblip-27269	186	32	initial	initial	ADJ
eblip-27269	186	33	question	question	NOUN
eblip-27269	186	34	that	that	PRON
eblip-27269	186	35	prompted	prompt	VERB
eblip-27269	186	36	the	the	DET
eblip-27269	186	37	chat	chat	NOUN
eblip-27269	186	38	interaction	interaction	NOUN
eblip-27269	186	39	.	.	PUNCT
eblip-27269	186	40	  	  	SPACE
eblip-27269	187	1	examples	example	NOUN
eblip-27269	187	2	:	:	PUNCT
eblip-27269	187	3	i	i	PRON
eblip-27269	187	4	’m	’m	AUX
eblip-27269	187	5	having	have	VERB
eblip-27269	187	6	trouble	trouble	NOUN
eblip-27269	187	7	finding	find	VERB
eblip-27269	187	8	this	this	DET
eblip-27269	187	9	journal	journal	NOUN
eblip-27269	187	10	article	article	NOUN
eblip-27269	187	11	  	  	SPACE
eblip-27269	187	12	what	what	PRON
eblip-27269	187	13	are	be	AUX
eblip-27269	187	14	your	your	PRON
eblip-27269	187	15	hours	hour	NOUN
eblip-27269	187	16	today	today	NOUN
eblip-27269	187	17	?	?	PUNCT
eblip-27269	187	18	  	  	SPACE
eblip-27269	187	19	new	new	ADJ
eblip-27269	187	20	for	for	ADP
eblip-27269	187	21	2013	2013	NUM
eblip-27269	187	22	for	for	ADP
eblip-27269	187	23	later	later	ADJ
eblip-27269	187	24	coding	code	VERB
eblip-27269	187	25	,	,	PUNCT
eblip-27269	187	26	looking	look	VERB
eblip-27269	187	27	for	for	ADP
eblip-27269	187	28	pain	pain	NOUN
eblip-27269	187	29	points	point	NOUN
eblip-27269	187	30	      	      	SPACE
eblip-27269	187	31	instruction	instruction	NOUN
eblip-27269	187	32	scope	scope	NOUN
eblip-27269	187	33	:	:	PUNCT
eblip-27269	187	34	librarian	librarian	ADJ
eblip-27269	187	35	  	  	SPACE
eblip-27269	187	36	use	use	NOUN
eblip-27269	187	37	:	:	PUNCT
eblip-27269	187	38	when	when	SCONJ
eblip-27269	187	39	the	the	DET
eblip-27269	187	40	librarian	librarian	NOUN
eblip-27269	187	41	gives	give	VERB
eblip-27269	187	42	the	the	DET
eblip-27269	187	43	guest	guest	NOUN
eblip-27269	187	44	information	information	NOUN
eblip-27269	187	45	on	on	ADP
eblip-27269	187	46	how	how	SCONJ
eblip-27269	187	47	to	to	PART
eblip-27269	187	48	do	do	AUX
eblip-27269	187	49	a	a	DET
eblip-27269	187	50	task	task	NOUN
eblip-27269	187	51	.	.	PUNCT
eblip-27269	188	1	if	if	SCONJ
eblip-27269	188	2	more	more	ADJ
eblip-27269	188	3	than	than	ADP
eblip-27269	188	4	one	one	NUM
eblip-27269	188	5	direction	direction	NOUN
eblip-27269	188	6	is	be	AUX
eblip-27269	188	7	given	give	VERB
eblip-27269	188	8	in	in	ADP
eblip-27269	188	9	sequence	sequence	NOUN
eblip-27269	188	10	,	,	PUNCT
eblip-27269	188	11	highlight	highlight	VERB
eblip-27269	188	12	the	the	DET
eblip-27269	188	13	entire	entire	ADJ
eblip-27269	188	14	sequence	sequence	NOUN
eblip-27269	188	15	and	and	CCONJ
eblip-27269	188	16	count	count	VERB
eblip-27269	188	17	it	it	PRON
eblip-27269	188	18	as	as	ADP
eblip-27269	188	19	a	a	DET
eblip-27269	188	20	single	single	ADJ
eblip-27269	188	21	instance	instance	NOUN
eblip-27269	188	22	.	.	PUNCT
eblip-27269	189	1	this	this	PRON
eblip-27269	189	2	even	even	ADV
eblip-27269	189	3	includes	include	VERB
eblip-27269	189	4	if	if	SCONJ
eblip-27269	189	5	the	the	DET
eblip-27269	189	6	sequence	sequence	NOUN
eblip-27269	189	7	is	be	AUX
eblip-27269	189	8	contained	contain	VERB
eblip-27269	189	9	in	in	ADP
eblip-27269	189	10	more	more	ADJ
eblip-27269	189	11	than	than	ADP
eblip-27269	189	12	one	one	NUM
eblip-27269	189	13	line	line	NOUN
eblip-27269	189	14	or	or	CCONJ
eblip-27269	189	15	response	response	NOUN
eblip-27269	189	16	.	.	PUNCT
eblip-27269	190	1	this	this	PRON
eblip-27269	190	2	includes	include	VERB
eblip-27269	190	3	when	when	SCONJ
eblip-27269	190	4	the	the	DET
eblip-27269	190	5	librarian	librarian	PROPN
eblip-27269	190	6	supplies	supply	VERB
eblip-27269	190	7	a	a	DET
eblip-27269	190	8	video	video	NOUN
eblip-27269	190	9	or	or	CCONJ
eblip-27269	190	10	screenshot	screenshot	NOUN
eblip-27269	190	11	for	for	ADP
eblip-27269	190	12	a	a	DET
eblip-27269	190	13	guest	guest	NOUN
eblip-27269	190	14	or	or	CCONJ
eblip-27269	190	15	indicates	indicate	VERB
eblip-27269	190	16	that	that	SCONJ
eblip-27269	190	17	they	they	PRON
eblip-27269	190	18	are	be	AUX
eblip-27269	190	19	walking	walk	VERB
eblip-27269	190	20	the	the	DET
eblip-27269	190	21	guest	guest	NOUN
eblip-27269	190	22	through	through	ADP
eblip-27269	190	23	the	the	DET
eblip-27269	190	24	steps	step	NOUN
eblip-27269	190	25	of	of	ADP
eblip-27269	190	26	searching	searching	NOUN
eblip-27269	190	27	while	while	SCONJ
eblip-27269	190	28	simultaneously	simultaneously	ADV
eblip-27269	190	29	searching	search	VERB
eblip-27269	190	30	with	with	ADP
eblip-27269	190	31	the	the	DET
eblip-27269	190	32	guest	guest	NOUN
eblip-27269	190	33	.	.	PUNCT
eblip-27269	191	1	in	in	ADP
eblip-27269	191	2	this	this	DET
eblip-27269	191	3	case	case	NOUN
eblip-27269	191	4	,	,	PUNCT
eblip-27269	191	5	also	also	ADV
eblip-27269	191	6	use	use	VERB
eblip-27269	191	7	searching_for_patron	searching_for_patron	PROPN
eblip-27269	191	8	.	.	PUNCT
eblip-27269	191	9	  	  	SPACE
eblip-27269	191	10	examples	example	NOUN
eblip-27269	191	11	:	:	PUNCT
eblip-27269	191	12	librarian	librarian	NOUN
eblip-27269	191	13	:	:	PUNCT
eblip-27269	191	14	click	click	VERB
eblip-27269	191	15	on	on	ADP
eblip-27269	191	16	the	the	DET
eblip-27269	191	17	findit	findit	NOUN
eblip-27269	191	18	button	button	NOUN
eblip-27269	191	19	.	.	PUNCT
eblip-27269	191	20	  	  	SPACE
eblip-27269	192	1	librarian	librarian	NOUN
eblip-27269	192	2	:	:	PUNCT
eblip-27269	192	3	i	i	PRON
eblip-27269	192	4	'm	be	AUX
eblip-27269	192	5	going	go	VERB
eblip-27269	192	6	to	to	ADP
eblip-27269	192	7	the	the	DET
eblip-27269	192	8	database	database	NOUN
eblip-27269	192	9	tab	tab	NOUN
eblip-27269	192	10	and	and	CCONJ
eblip-27269	192	11	search	search	NOUN
eblip-27269	192	12	for	for	ADP
eblip-27269	192	13	academic	academic	ADJ
eblip-27269	192	14	search	search	NOUN
eblip-27269	192	15	.	.	PUNCT
eblip-27269	192	16	  	  	SPACE
eblip-27269	193	1	guest	guest	NOUN
eblip-27269	193	2	:	:	PUNCT
eblip-27269	193	3	let	let	VERB
eblip-27269	193	4	me	i	PRON
eblip-27269	193	5	go	go	VERB
eblip-27269	193	6	where	where	SCONJ
eblip-27269	193	7	you	you	PRON
eblip-27269	193	8	are	be	AUX
eblip-27269	193	9	.	.	PUNCT
eblip-27269	194	1	librarian	librarian	NOUN
eblip-27269	194	2	:	:	PUNCT
eblip-27269	194	3	once	once	SCONJ
eblip-27269	194	4	you	you	PRON
eblip-27269	194	5	are	be	AUX
eblip-27269	194	6	there	there	ADV
eblip-27269	194	7	click	click	VERB
eblip-27269	194	8	on	on	ADP
eblip-27269	194	9	the	the	DET
eblip-27269	194	10	database	database	NOUN
eblip-27269	194	11	name	name	NOUN
eblip-27269	194	12	and	and	CCONJ
eblip-27269	194	13	then	then	ADV
eblip-27269	194	14	search	search	VERB
eblip-27269	194	15	for	for	ADP
eblip-27269	194	16	:	:	PUNCT
eblip-27269	194	17	clowns	clown	NOUN
eblip-27269	194	18	and	and	CCONJ
eblip-27269	194	19	noses	nose	NOUN
eblip-27269	194	20	guest	guest	NOUN
eblip-27269	194	21	:	:	PUNCT
eblip-27269	195	1	great	great	ADJ
eblip-27269	196	1	i	i	PRON
eblip-27269	196	2	'm	be	AUX
eblip-27269	196	3	there	there	ADV
eblip-27269	196	4	.	.	PUNCT
eblip-27269	197	1	librarian	librarian	NOUN
eblip-27269	197	2	:	:	PUNCT
eblip-27269	197	3	do	do	AUX
eblip-27269	197	4	you	you	PRON
eblip-27269	197	5	see	see	VERB
eblip-27269	197	6	the	the	DET
eblip-27269	197	7	3rd	3rd	ADJ
eblip-27269	197	8	article	article	NOUN
eblip-27269	197	9	down	down	ADP
eblip-27269	197	10	guest	guest	NOUN
eblip-27269	197	11	:	:	PUNCT
eblip-27269	197	12	yes	yes	INTJ
eblip-27269	197	13	!	!	PUNCT
eblip-27269	197	14	  	  	SPACE
eblip-27269	197	15	combines	combine	VERB
eblip-27269	197	16	instruction	instruction	NOUN
eblip-27269	197	17	,	,	PUNCT
eblip-27269	197	18	searching_with_patron	searching_with_patron	NOUN
eblip-27269	197	19	,	,	PUNCT
eblip-27269	197	20	and	and	CCONJ
eblip-27269	197	21	url_jing	url_je	VERB
eblip-27269	197	22	correlates	correlate	VERB
eblip-27269	197	23	with	with	ADP
eblip-27269	197	24	rusa	rusa	PROPN
eblip-27269	197	25	guideline	guideline	NOUN
eblip-27269	197	26	4	4	NUM
eblip-27269	197	27	.	.	PUNCT
eblip-27269	197	28	searching	search	VERB
eblip-27269	197	29	.	.	PUNCT
eblip-27269	198	1	influences	influence	VERB
eblip-27269	198	2	patron	patron	NOUN
eblip-27269	198	3	satisfaction	satisfaction	NOUN
eblip-27269	198	4	(	(	PUNCT
eblip-27269	198	5	kwon	kwon	PROPN
eblip-27269	198	6	&	&	CCONJ
eblip-27269	198	7	gregory	gregory	PROPN
eblip-27269	198	8	,	,	PUNCT
eblip-27269	198	9	2007	2007	NUM
eblip-27269	198	10	)	)	PUNCT
eblip-27269	198	11	library	library	NOUN
eblip-27269	198	12	_	_	PUNCT
eblip-27269	198	13	specific	specific	ADJ
eblip-27269	198	14	scope	scope	NOUN
eblip-27269	198	15	:	:	PUNCT
eblip-27269	198	16	patron	patron	NOUN
eblip-27269	198	17	  	  	SPACE
eblip-27269	198	18	use	use	NOUN
eblip-27269	198	19	:	:	PUNCT
eblip-27269	198	20	when	when	SCONJ
eblip-27269	198	21	a	a	DET
eblip-27269	198	22	question	question	NOUN
eblip-27269	198	23	asked	ask	VERB
eblip-27269	198	24	by	by	ADP
eblip-27269	198	25	a	a	DET
eblip-27269	198	26	patron	patron	NOUN
eblip-27269	198	27	requires	require	VERB
eblip-27269	198	28	specific	specific	ADJ
eblip-27269	198	29	knowledge	knowledge	NOUN
eblip-27269	198	30	likely	likely	ADV
eblip-27269	198	31	better	well	ADV
eblip-27269	198	32	answered	answer	VERB
eblip-27269	198	33	by	by	ADP
eblip-27269	198	34	a	a	DET
eblip-27269	198	35	subject	subject	NOUN
eblip-27269	198	36	specialist	specialist	NOUN
eblip-27269	198	37	or	or	CCONJ
eblip-27269	198	38	a	a	DET
eblip-27269	198	39	specific	specific	ADJ
eblip-27269	198	40	library	library	NOUN
eblip-27269	198	41	.	.	PUNCT
eblip-27269	199	1	these	these	PRON
eblip-27269	199	2	will	will	AUX
eblip-27269	199	3	be	be	AUX
eblip-27269	199	4	highly	highly	ADV
eblip-27269	199	5	technical	technical	ADJ
eblip-27269	199	6	questions	question	NOUN
eblip-27269	199	7	or	or	CCONJ
eblip-27269	199	8	involve	involve	VERB
eblip-27269	199	9	specialized	specialized	ADJ
eblip-27269	199	10	literature	literature	NOUN
eblip-27269	199	11	types	type	NOUN
eblip-27269	199	12	or	or	CCONJ
eblip-27269	199	13	software	software	NOUN
eblip-27269	199	14	(	(	PUNCT
eblip-27269	199	15	e.g.	e.g.	ADV
eblip-27269	199	16	,	,	PUNCT
eblip-27269	199	17	laboratory	laboratory	NOUN
eblip-27269	199	18	protocols	protocol	NOUN
eblip-27269	199	19	,	,	PUNCT
eblip-27269	199	20	patents	patent	NOUN
eblip-27269	199	21	,	,	PUNCT
eblip-27269	199	22	standards	standard	NOUN
eblip-27269	199	23	)	)	PUNCT
eblip-27269	199	24	.	.	PUNCT
eblip-27269	199	25	  	  	SPACE
eblip-27269	200	1	examples	example	NOUN
eblip-27269	200	2	:	:	PUNCT
eblip-27269	200	3	do	do	AUX
eblip-27269	200	4	you	you	PRON
eblip-27269	200	5	have	have	VERB
eblip-27269	200	6	ascme	ascme	NOUN
eblip-27269	200	7	standard	standard	ADJ
eblip-27269	200	8	1234	1234	NUM
eblip-27269	200	9	?	?	PUNCT
eblip-27269	200	10	  	  	SPACE
eblip-27269	201	1	someone	someone	PRON
eblip-27269	201	2	is	be	AUX
eblip-27269	201	3	making	make	VERB
eblip-27269	201	4	too	too	ADV
eblip-27269	201	5	much	much	ADJ
eblip-27269	201	6	noise	noise	NOUN
eblip-27269	201	7	on	on	ADP
eblip-27269	201	8	the	the	DET
eblip-27269	201	9	second	second	ADJ
eblip-27269	201	10	floor	floor	NOUN
eblip-27269	201	11	of	of	ADP
eblip-27269	201	12	steenbock	steenbock	NOUN
eblip-27269	201	13	.	.	PUNCT
eblip-27269	201	14	  	  	SPACE
eblip-27269	202	1	i	i	PRON
eblip-27269	202	2	have	have	VERB
eblip-27269	202	3	to	to	PART
eblip-27269	202	4	find	find	VERB
eblip-27269	202	5	articles	article	NOUN
eblip-27269	202	6	related	relate	VERB
eblip-27269	202	7	to	to	ADP
eblip-27269	202	8	marketing	marketing	NOUN
eblip-27269	202	9	data	datum	NOUN
eblip-27269	202	10	for	for	ADP
eblip-27269	202	11	these	these	DET
eblip-27269	202	12	new	new	ADJ
eblip-27269	202	13	widgets	widget	NOUN
eblip-27269	202	14	.	.	PUNCT
eblip-27269	202	15	      	      	SPACE
eblip-27269	202	16	listening	listen	VERB
eblip-27269	202	17	_	_	PUNCT
eblip-27269	202	18	and	and	CCONJ
eblip-27269	202	19	_	_	DET
eblip-27269	202	20	questioning	question	VERB
eblip-27269	202	21	scope	scope	NOUN
eblip-27269	202	22	:	:	PUNCT
eblip-27269	202	23	librarian	librarian	ADJ
eblip-27269	202	24	  	  	SPACE
eblip-27269	202	25	use	use	NOUN
eblip-27269	202	26	:	:	PUNCT
eblip-27269	202	27	librarian	librarian	ADJ
eblip-27269	202	28	checks	check	NOUN
eblip-27269	202	29	on	on	ADP
eblip-27269	202	30	whether	whether	SCONJ
eblip-27269	202	31	they	they	PRON
eblip-27269	202	32	have	have	AUX
eblip-27269	202	33	sufficiently	sufficiently	ADV
eblip-27269	202	34	helped	help	VERB
eblip-27269	202	35	the	the	DET
eblip-27269	202	36	patron	patron	NOUN
eblip-27269	202	37	,	,	PUNCT
eblip-27269	202	38	asks	ask	VERB
eblip-27269	202	39	clarifying	clarify	VERB
eblip-27269	202	40	questions	question	NOUN
eblip-27269	202	41	,	,	PUNCT
eblip-27269	202	42	or	or	CCONJ
eblip-27269	202	43	rephrases	rephrase	VERB
eblip-27269	202	44	the	the	DET
eblip-27269	202	45	question	question	NOUN
eblip-27269	202	46	or	or	CCONJ
eblip-27269	202	47	request	request	VERB
eblip-27269	202	48	and	and	CCONJ
eblip-27269	202	49	asks	ask	VERB
eblip-27269	202	50	for	for	ADP
eblip-27269	202	51	confirmation	confirmation	NOUN
eblip-27269	202	52	to	to	PART
eblip-27269	202	53	ensure	ensure	VERB
eblip-27269	202	54	that	that	SCONJ
eblip-27269	202	55	it	it	PRON
eblip-27269	202	56	is	be	AUX
eblip-27269	202	57	understood	understand	VERB
eblip-27269	202	58	.	.	PUNCT
eblip-27269	202	59	  	  	SPACE
eblip-27269	203	1	examples	example	NOUN
eblip-27269	203	2	:	:	PUNCT
eblip-27269	203	3	did	do	AUX
eblip-27269	203	4	this	this	PRON
eblip-27269	203	5	answer	answer	VERB
eblip-27269	203	6	your	your	PRON
eblip-27269	203	7	question	question	NOUN
eblip-27269	203	8	?	?	PUNCT
eblip-27269	204	1	what	what	DET
eblip-27269	204	2	type	type	NOUN
eblip-27269	204	3	of	of	ADP
eblip-27269	204	4	information	information	NOUN
eblip-27269	204	5	do	do	AUX
eblip-27269	204	6	you	you	PRON
eblip-27269	204	7	need	need	VERB
eblip-27269	204	8	(	(	PUNCT
eblip-27269	204	9	books	book	NOUN
eblip-27269	204	10	,	,	PUNCT
eblip-27269	204	11	articles	article	NOUN
eblip-27269	204	12	,	,	PUNCT
eblip-27269	204	13	etc	etc	X
eblip-27269	204	14	.	.	X
eblip-27269	204	15	)	)	PUNCT
eblip-27269	204	16	?	?	PUNCT
eblip-27269	205	1	so	so	ADV
eblip-27269	205	2	you	you	PRON
eblip-27269	205	3	are	be	AUX
eblip-27269	205	4	looking	look	VERB
eblip-27269	205	5	for	for	ADP
eblip-27269	205	6	articles	article	NOUN
eblip-27269	205	7	on	on	ADP
eblip-27269	205	8	the	the	DET
eblip-27269	205	9	gestation	gestation	NOUN
eblip-27269	205	10	period	period	NOUN
eblip-27269	205	11	of	of	ADP
eblip-27269	205	12	tibetan	tibetan	PROPN
eblip-27269	205	13	yaks	yak	NOUN
eblip-27269	205	14	?	?	PUNCT
eblip-27269	205	15	  	  	SPACE
eblip-27269	205	16	combines	combine	VERB
eblip-27269	205	17	check_on	check_on	NOUN
eblip-27269	205	18	_	_	DET
eblip-27269	205	19	success	success	NOUN
eblip-27269	205	20	,	,	PUNCT
eblip-27269	205	21	clarifying_or	clarifying_or	PROPN
eblip-27269	205	22	_	_	PUNCT
eblip-27269	205	23	closed	close	VERB
eblip-27269	205	24	_	_	PRON
eblip-27269	205	25	question	question	NOUN
eblip-27269	205	26	,	,	PUNCT
eblip-27269	205	27	open_ended	open_ende	VERB
eblip-27269	205	28	_	_	PUNCT
eblip-27269	205	29	questions	question	NOUN
eblip-27269	205	30	,	,	PUNCT
eblip-27269	205	31	and	and	CCONJ
eblip-27269	205	32	rephrasing	rephrase	VERB
eblip-27269	205	33	correlates	correlate	VERB
eblip-27269	205	34	with	with	ADP
eblip-27269	205	35	rusa	rusa	PROPN
eblip-27269	205	36	guideline	guideline	NOUN
eblip-27269	205	37	3	3	NUM
eblip-27269	205	38	.	.	PUNCT
eblip-27269	205	39	listening	listen	VERB
eblip-27269	205	40	/	/	SYM
eblip-27269	205	41	inquiring	inquire	VERB
eblip-27269	205	42	.	.	PUNCT
eblip-27269	205	43	influences	influence	NOUN
eblip-27269	205	44	patron	patron	NOUN
eblip-27269	205	45	satisfaction	satisfaction	NOUN
eblip-27269	205	46	(	(	PUNCT
eblip-27269	205	47	kwon	kwon	PROPN
eblip-27269	205	48	&	&	CCONJ
eblip-27269	205	49	gregory	gregory	PROPN
eblip-27269	205	50	,	,	PUNCT
eblip-27269	205	51	2007	2007	NUM
eblip-27269	205	52	)	)	PUNCT
eblip-27269	205	53	maintain	maintain	VERB
eblip-27269	205	54	_	_	NOUN
eblip-27269	205	55	contact	contact	NOUN
eblip-27269	205	56	scope	scope	NOUN
eblip-27269	205	57	:	:	PUNCT
eblip-27269	205	58	librarian	librarian	ADJ
eblip-27269	205	59	  	  	SPACE
eblip-27269	205	60	use	use	NOUN
eblip-27269	205	61	:	:	PUNCT
eblip-27269	205	62	when	when	SCONJ
eblip-27269	205	63	the	the	DET
eblip-27269	205	64	librarian	librarian	NOUN
eblip-27269	205	65	leaves	leave	VERB
eblip-27269	205	66	for	for	ADP
eblip-27269	205	67	a	a	DET
eblip-27269	205	68	time	time	NOUN
eblip-27269	205	69	and	and	CCONJ
eblip-27269	205	70	then	then	ADV
eblip-27269	205	71	returns	return	VERB
eblip-27269	205	72	acknowledging	acknowledge	VERB
eblip-27269	205	73	that	that	SCONJ
eblip-27269	205	74	they	they	PRON
eblip-27269	205	75	are	be	AUX
eblip-27269	205	76	working	work	VERB
eblip-27269	205	77	on	on	ADP
eblip-27269	205	78	the	the	DET
eblip-27269	205	79	question	question	NOUN
eblip-27269	205	80	or	or	CCONJ
eblip-27269	205	81	are	be	AUX
eblip-27269	205	82	back	back	ADV
eblip-27269	205	83	and	and	CCONJ
eblip-27269	205	84	when	when	SCONJ
eblip-27269	205	85	the	the	DET
eblip-27269	205	86	librarian	librarian	NOUN
eblip-27269	205	87	indicates	indicate	VERB
eblip-27269	205	88	to	to	ADP
eblip-27269	205	89	the	the	DET
eblip-27269	205	90	guest	guest	NOUN
eblip-27269	205	91	that	that	SCONJ
eblip-27269	205	92	they	they	PRON
eblip-27269	205	93	are	be	AUX
eblip-27269	205	94	still	still	ADV
eblip-27269	205	95	working	work	VERB
eblip-27269	205	96	on	on	ADP
eblip-27269	205	97	a	a	DET
eblip-27269	205	98	question	question	NOUN
eblip-27269	205	99	or	or	CCONJ
eblip-27269	205	100	thinking	think	VERB
eblip-27269	205	101	about	about	ADP
eblip-27269	205	102	the	the	DET
eblip-27269	205	103	question	question	NOUN
eblip-27269	205	104	.	.	PUNCT
eblip-27269	206	1	this	this	PRON
eblip-27269	206	2	may	may	AUX
eblip-27269	206	3	also	also	ADV
eblip-27269	206	4	be	be	AUX
eblip-27269	206	5	used	use	VERB
eblip-27269	206	6	when	when	SCONJ
eblip-27269	206	7	librarian	librarian	ADJ
eblip-27269	206	8	checks	check	NOUN
eblip-27269	206	9	in	in	ADP
eblip-27269	206	10	with	with	ADP
eblip-27269	206	11	the	the	DET
eblip-27269	206	12	patron	patron	NOUN
eblip-27269	206	13	’s	’s	PART
eblip-27269	206	14	progress	progress	NOUN
eblip-27269	206	15	.	.	PUNCT
eblip-27269	207	1	this	this	PRON
eblip-27269	207	2	differs	differ	VERB
eblip-27269	207	3	from	from	ADP
eblip-27269	207	4	listening_and_questioning	listening_and_questione	VERB
eblip-27269	207	5	,	,	PUNCT
eblip-27269	207	6	which	which	PRON
eblip-27269	207	7	is	be	AUX
eblip-27269	207	8	used	use	VERB
eblip-27269	207	9	when	when	SCONJ
eblip-27269	207	10	the	the	DET
eblip-27269	207	11	librarian	librarian	NOUN
eblip-27269	207	12	is	be	AUX
eblip-27269	207	13	trying	try	VERB
eblip-27269	207	14	to	to	PART
eblip-27269	207	15	clarify	clarify	VERB
eblip-27269	207	16	the	the	DET
eblip-27269	207	17	patron	patron	NOUN
eblip-27269	207	18	’s	’s	PART
eblip-27269	207	19	needs	need	NOUN
eblip-27269	207	20	.	.	PUNCT
eblip-27269	207	21	  	  	SPACE
eblip-27269	208	1	examples	example	NOUN
eblip-27269	208	2	:	:	PUNCT
eblip-27269	208	3	i	i	PRON
eblip-27269	208	4	'm	be	AUX
eblip-27269	208	5	back	back	ADV
eblip-27269	208	6	.	.	PUNCT
eblip-27269	209	1	i	i	PRON
eblip-27269	209	2	'm	be	AUX
eblip-27269	209	3	still	still	ADV
eblip-27269	209	4	working	work	VERB
eblip-27269	209	5	on	on	ADP
eblip-27269	209	6	it	it	PRON
eblip-27269	209	7	.	.	PUNCT
eblip-27269	209	8	  	  	SPACE
eblip-27269	210	1	i	i	PRON
eblip-27269	210	2	'll	will	AUX
eblip-27269	210	3	be	be	AUX
eblip-27269	210	4	back	back	ADV
eblip-27269	210	5	in	in	ADP
eblip-27269	210	6	a	a	DET
eblip-27269	210	7	second	second	NOUN
eblip-27269	210	8	.	.	PUNCT
eblip-27269	211	1	how	how	SCONJ
eblip-27269	211	2	are	be	AUX
eblip-27269	211	3	you	you	PRON
eblip-27269	211	4	doing	do	VERB
eblip-27269	211	5	?	?	PUNCT
eblip-27269	211	6	  	  	SPACE
eblip-27269	211	7	combines	combine	VERB
eblip-27269	211	8	focus_on	focus_on	ADJ
eblip-27269	212	1	_	_	PUNCT
eblip-27269	212	2	patron	patron	NOUN
eblip-27269	212	3	and	and	CCONJ
eblip-27269	212	4	maintain	maintain	VERB
eblip-27269	212	5	_	_	NOUN
eblip-27269	212	6	contact	contact	NOUN
eblip-27269	212	7	  	  	SPACE
eblip-27269	212	8	name	name	NOUN
eblip-27269	212	9	_	_	PRON
eblip-27269	212	10	librarian	librarian	ADJ
eblip-27269	212	11	scope	scope	NOUN
eblip-27269	212	12	:	:	PUNCT
eblip-27269	212	13	librarian	librarian	ADJ
eblip-27269	212	14	  	  	SPACE
eblip-27269	212	15	use	use	NOUN
eblip-27269	212	16	:	:	PUNCT
eblip-27269	212	17	when	when	SCONJ
eblip-27269	212	18	librarian	librarian	PROPN
eblip-27269	212	19	gives	give	VERB
eblip-27269	212	20	their	their	PRON
eblip-27269	212	21	name	name	NOUN
eblip-27269	212	22	.	.	PUNCT
eblip-27269	213	1	usually	usually	ADV
eblip-27269	213	2	this	this	PRON
eblip-27269	213	3	will	will	AUX
eblip-27269	213	4	be	be	AUX
eblip-27269	213	5	indicated	indicate	VERB
eblip-27269	213	6	in	in	ADP
eblip-27269	213	7	the	the	DET
eblip-27269	213	8	chat	chat	NOUN
eblip-27269	213	9	as	as	ADP
eblip-27269	213	10	[	[	X
eblip-27269	213	11	name	name	NOUN
eblip-27269	213	12	omitted	omit	VERB
eblip-27269	213	13	]	]	PUNCT
eblip-27269	213	14	  	  	SPACE
eblip-27269	213	15	examples	example	NOUN
eblip-27269	213	16	:	:	PUNCT
eblip-27269	213	17	  	  	SPACE
eblip-27269	214	1	hi	hi	INTJ
eblip-27269	214	2	this	this	PRON
eblip-27269	214	3	is	be	AUX
eblip-27269	214	4	[	[	X
eblip-27269	214	5	name	name	NOUN
eblip-27269	214	6	omitted	omit	VERB
eblip-27269	214	7	]	]	PUNCT
eblip-27269	214	8	at	at	ADP
eblip-27269	214	9	[	[	X
eblip-27269	214	10	library	library	NOUN
eblip-27269	214	11	omitted	omit	VERB
eblip-27269	214	12	]	]	PUNCT
eblip-27269	214	13	library	library	NOUN
eblip-27269	214	14	      	      	SPACE
eblip-27269	214	15	name	name	VERB
eblip-27269	214	16	_	_	DET
eblip-27269	214	17	library	library	NOUN
eblip-27269	214	18	scope	scope	NOUN
eblip-27269	214	19	:	:	PUNCT
eblip-27269	214	20	librarian	librarian	ADJ
eblip-27269	214	21	  	  	SPACE
eblip-27269	214	22	use	use	NOUN
eblip-27269	214	23	:	:	PUNCT
eblip-27269	214	24	when	when	SCONJ
eblip-27269	214	25	librarian	librarian	PROPN
eblip-27269	214	26	gives	give	VERB
eblip-27269	214	27	the	the	DET
eblip-27269	214	28	name	name	NOUN
eblip-27269	214	29	of	of	ADP
eblip-27269	214	30	their	their	PRON
eblip-27269	214	31	library	library	NOUN
eblip-27269	214	32	.	.	PUNCT
eblip-27269	215	1	usually	usually	ADV
eblip-27269	215	2	this	this	PRON
eblip-27269	215	3	will	will	AUX
eblip-27269	215	4	be	be	AUX
eblip-27269	215	5	indicated	indicate	VERB
eblip-27269	215	6	in	in	ADP
eblip-27269	215	7	the	the	DET
eblip-27269	215	8	chat	chat	NOUN
eblip-27269	215	9	as	as	ADP
eblip-27269	215	10	[	[	X
eblip-27269	215	11	library	library	NOUN
eblip-27269	215	12	omitted	omit	VERB
eblip-27269	215	13	]	]	PUNCT
eblip-27269	215	14	  	  	SPACE
eblip-27269	215	15	examples	example	NOUN
eblip-27269	215	16	:	:	PUNCT
eblip-27269	215	17	  	  	SPACE
eblip-27269	216	1	hi	hi	INTJ
eblip-27269	216	2	this	this	PRON
eblip-27269	216	3	is	be	AUX
eblip-27269	216	4	[	[	X
eblip-27269	216	5	name	name	NOUN
eblip-27269	216	6	omitted	omit	VERB
eblip-27269	216	7	]	]	PUNCT
eblip-27269	216	8	at	at	ADP
eblip-27269	216	9	[	[	X
eblip-27269	216	10	library	library	NOUN
eblip-27269	216	11	omitted	omit	VERB
eblip-27269	216	12	]	]	PUNCT
eblip-27269	216	13	library	library	NOUN
eblip-27269	216	14	      	      	SPACE
eblip-27269	216	15	problem	problem	NOUN
eblip-27269	216	16	  	  	SPACE
eblip-27269	216	17	scope	scope	NOUN
eblip-27269	216	18	:	:	PUNCT
eblip-27269	216	19	applies	apply	VERB
eblip-27269	216	20	to	to	PART
eblip-27269	216	21	entire	entire	VERB
eblip-27269	216	22	transaction	transaction	NOUN
eblip-27269	216	23	  	  	SPACE
eblip-27269	216	24	use	use	NOUN
eblip-27269	216	25	:	:	PUNCT
eblip-27269	216	26	if	if	SCONJ
eblip-27269	216	27	the	the	DET
eblip-27269	216	28	transaction	transaction	NOUN
eblip-27269	216	29	ended	end	VERB
eblip-27269	216	30	abruptly	abruptly	ADV
eblip-27269	216	31	,	,	PUNCT
eblip-27269	216	32	indicating	indicate	VERB
eblip-27269	216	33	technical	technical	ADJ
eblip-27269	216	34	difficulties	difficulty	NOUN
eblip-27269	216	35	.	.	PUNCT
eblip-27269	217	1	tag	tag	VERB
eblip-27269	217	2	the	the	DET
eblip-27269	217	3	last	last	ADJ
eblip-27269	217	4	word	word	NOUN
eblip-27269	217	5	in	in	ADP
eblip-27269	217	6	the	the	DET
eblip-27269	217	7	document	document	NOUN
eblip-27269	217	8	.	.	PUNCT
eblip-27269	217	9	  	  	SPACE
eblip-27269	217	10	or	or	CCONJ
eblip-27269	217	11	  	  	SPACE
eblip-27269	217	12	scope	scope	NOUN
eblip-27269	217	13	:	:	PUNCT
eblip-27269	217	14	patron	patron	NOUN
eblip-27269	217	15	  	  	SPACE
eblip-27269	217	16	use	use	NOUN
eblip-27269	217	17	:	:	PUNCT
eblip-27269	217	18	when	when	SCONJ
eblip-27269	217	19	the	the	DET
eblip-27269	217	20	patron	patron	NOUN
eblip-27269	217	21	asks	ask	VERB
eblip-27269	217	22	an	an	DET
eblip-27269	217	23	inappropriate	inappropriate	ADJ
eblip-27269	217	24	question	question	NOUN
eblip-27269	217	25	or	or	CCONJ
eblip-27269	217	26	makes	make	VERB
eblip-27269	217	27	a	a	DET
eblip-27269	217	28	crude	crude	ADJ
eblip-27269	217	29	or	or	CCONJ
eblip-27269	217	30	rude	rude	ADJ
eblip-27269	217	31	remark	remark	NOUN
eblip-27269	217	32	.	.	PUNCT
eblip-27269	217	33	  	  	SPACE
eblip-27269	218	1	examples	example	NOUN
eblip-27269	218	2	:	:	PUNCT
eblip-27269	218	3	will	will	AUX
eblip-27269	218	4	you	you	PRON
eblip-27269	218	5	go	go	VERB
eblip-27269	218	6	out	out	ADP
eblip-27269	218	7	with	with	ADP
eblip-27269	218	8	me	i	PRON
eblip-27269	218	9	later	later	ADV
eblip-27269	218	10	?	?	PUNCT
eblip-27269	218	11	  	  	SPACE
eblip-27269	218	12	combines	combine	VERB
eblip-27269	218	13	abrupt	abrupt	ADJ
eblip-27269	218	14	and	and	CCONJ
eblip-27269	218	15	inappropriate	inappropriate	ADJ
eblip-27269	218	16	  	  	SPACE
eblip-27269	218	17	referral	referral	NOUN
eblip-27269	218	18	_	_	PROPN
eblip-27269	218	19	mode	mode	NOUN
eblip-27269	218	20	scope	scope	NOUN
eblip-27269	218	21	:	:	PUNCT
eblip-27269	218	22	librarian	librarian	ADJ
eblip-27269	218	23	  	  	SPACE
eblip-27269	218	24	use	use	NOUN
eblip-27269	218	25	:	:	PUNCT
eblip-27269	218	26	when	when	SCONJ
eblip-27269	218	27	the	the	DET
eblip-27269	218	28	librarian	librarian	NOUN
eblip-27269	218	29	refers	refer	VERB
eblip-27269	218	30	the	the	DET
eblip-27269	218	31	patron	patron	NOUN
eblip-27269	218	32	to	to	ADP
eblip-27269	218	33	another	another	DET
eblip-27269	218	34	mode	mode	NOUN
eblip-27269	218	35	of	of	ADP
eblip-27269	218	36	communication	communication	NOUN
eblip-27269	218	37	in	in	ADP
eblip-27269	218	38	order	order	NOUN
eblip-27269	218	39	to	to	PART
eblip-27269	218	40	better	well	ADV
eblip-27269	218	41	serve	serve	VERB
eblip-27269	218	42	them	they	PRON
eblip-27269	218	43	.	.	PUNCT
eblip-27269	218	44	  	  	SPACE
eblip-27269	219	1	examples	example	NOUN
eblip-27269	219	2	:	:	PUNCT
eblip-27269	219	3	i	i	PRON
eblip-27269	219	4	think	think	VERB
eblip-27269	219	5	that	that	SCONJ
eblip-27269	219	6	you	you	PRON
eblip-27269	219	7	should	should	AUX
eblip-27269	219	8	come	come	VERB
eblip-27269	219	9	into	into	ADP
eblip-27269	219	10	the	the	DET
eblip-27269	219	11	library	library	NOUN
eblip-27269	219	12	where	where	SCONJ
eblip-27269	219	13	we	we	PRON
eblip-27269	219	14	can	can	AUX
eblip-27269	219	15	better	well	ADV
eblip-27269	219	16	serve	serve	VERB
eblip-27269	219	17	you	you	PRON
eblip-27269	219	18	.	.	PUNCT
eblip-27269	219	19	  	  	SPACE
eblip-27269	220	1	it	it	PRON
eblip-27269	220	2	would	would	AUX
eblip-27269	220	3	be	be	AUX
eblip-27269	220	4	better	well	ADJ
eblip-27269	220	5	if	if	SCONJ
eblip-27269	220	6	you	you	PRON
eblip-27269	220	7	call	call	VERB
eblip-27269	220	8	us	we	PRON
eblip-27269	220	9	at	at	ADP
eblip-27269	220	10	xxx	xxx	NOUN
eblip-27269	220	11	-	-	PUNCT
eblip-27269	220	12	xxxx	xxxx	NOUN
eblip-27269	220	13	.	.	PUNCT
eblip-27269	220	14	  	  	SPACE
eblip-27269	221	1	i	i	PRON
eblip-27269	221	2	can	can	AUX
eblip-27269	221	3	reply	reply	VERB
eblip-27269	221	4	by	by	ADP
eblip-27269	221	5	email	email	NOUN
eblip-27269	221	6	more	more	ADV
eblip-27269	221	7	easily	easily	ADV
eblip-27269	221	8	.	.	PUNCT
eblip-27269	221	9	    	    	SPACE
eblip-27269	222	1	correlates	correlate	VERB
eblip-27269	222	2	with	with	ADP
eblip-27269	222	3	rusa	rusa	PROPN
eblip-27269	222	4	guideline	guideline	NOUN
eblip-27269	222	5	5	5	NUM
eblip-27269	222	6	.	.	PUNCT
eblip-27269	223	1	follow	follow	VERB
eblip-27269	223	2	-	-	PUNCT
eblip-27269	223	3	up	up	ADP
eblip-27269	223	4	    	    	SPACE
eblip-27269	223	5	referral	referral	NOUN
eblip-27269	223	6	_	_	PROPN
eblip-27269	223	7	services	service	NOUN
eblip-27269	223	8	scope	scope	NOUN
eblip-27269	223	9	:	:	PUNCT
eblip-27269	223	10	librarian	librarian	ADJ
eblip-27269	223	11	  	  	SPACE
eblip-27269	223	12	use	use	NOUN
eblip-27269	223	13	:	:	PUNCT
eblip-27269	223	14	when	when	SCONJ
eblip-27269	223	15	the	the	DET
eblip-27269	223	16	librarian	librarian	NOUN
eblip-27269	223	17	refers	refer	VERB
eblip-27269	223	18	the	the	DET
eblip-27269	223	19	guest	guest	NOUN
eblip-27269	223	20	to	to	ADP
eblip-27269	223	21	another	another	DET
eblip-27269	223	22	service	service	NOUN
eblip-27269	223	23	point	point	NOUN
eblip-27269	223	24	in	in	ADP
eblip-27269	223	25	order	order	NOUN
eblip-27269	223	26	to	to	PART
eblip-27269	223	27	better	well	ADV
eblip-27269	223	28	serve	serve	VERB
eblip-27269	223	29	them	they	PRON
eblip-27269	223	30	.	.	PUNCT
eblip-27269	224	1	do	do	AUX
eblip-27269	224	2	n’t	not	PART
eblip-27269	224	3	use	use	VERB
eblip-27269	224	4	if	if	SCONJ
eblip-27269	224	5	the	the	DET
eblip-27269	224	6	patron	patron	NOUN
eblip-27269	224	7	directly	directly	ADV
eblip-27269	224	8	asks	ask	VERB
eblip-27269	224	9	about	about	ADP
eblip-27269	224	10	a	a	DET
eblip-27269	224	11	particular	particular	ADJ
eblip-27269	224	12	library	library	NOUN
eblip-27269	224	13	.	.	PUNCT
eblip-27269	225	1	in	in	ADP
eblip-27269	225	2	that	that	DET
eblip-27269	225	3	case	case	NOUN
eblip-27269	225	4	,	,	PUNCT
eblip-27269	225	5	use	use	VERB
eblip-27269	225	6	searching_for_patron	searching_for_patron	PROPN
eblip-27269	225	7	.	.	PUNCT
eblip-27269	225	8	  	  	SPACE
eblip-27269	225	9	examples	example	NOUN
eblip-27269	225	10	:	:	PUNCT
eblip-27269	225	11	i	i	PRON
eblip-27269	225	12	think	think	VERB
eblip-27269	225	13	that	that	SCONJ
eblip-27269	225	14	you	you	PRON
eblip-27269	225	15	will	will	AUX
eblip-27269	225	16	better	well	ADV
eblip-27269	225	17	if	if	SCONJ
eblip-27269	225	18	you	you	PRON
eblip-27269	225	19	contact	contact	VERB
eblip-27269	225	20	the	the	DET
eblip-27269	225	21	business	business	NOUN
eblip-27269	225	22	library	library	NOUN
eblip-27269	225	23	directly	directly	ADV
eblip-27269	225	24	.	.	PUNCT
eblip-27269	225	25	  	  	SPACE
eblip-27269	226	1	wendt	wendt	PROPN
eblip-27269	226	2	library	library	PROPN
eblip-27269	226	3	will	will	AUX
eblip-27269	226	4	be	be	AUX
eblip-27269	226	5	able	able	ADJ
eblip-27269	226	6	to	to	PART
eblip-27269	226	7	better	well	ADV
eblip-27269	226	8	help	help	VERB
eblip-27269	226	9	.	.	PUNCT
eblip-27269	227	1	here	here	ADV
eblip-27269	227	2	is	be	AUX
eblip-27269	227	3	their	their	PRON
eblip-27269	227	4	contact	contact	NOUN
eblip-27269	227	5	information	information	NOUN
eblip-27269	227	6	.	.	PUNCT
eblip-27269	227	7	  	  	SPACE
eblip-27269	228	1	please	please	INTJ
eblip-27269	228	2	call	call	VERB
eblip-27269	228	3	the	the	DET
eblip-27269	228	4	circulation	circulation	NOUN
eblip-27269	228	5	office	office	NOUN
eblip-27269	228	6	at	at	ADP
eblip-27269	228	7	xxx	xxx	NOUN
eblip-27269	228	8	-	-	PUNCT
eblip-27269	228	9	xxxx	xxxx	NOUN
eblip-27269	228	10	.	.	PUNCT
eblip-27269	228	11	  	  	SPACE
eblip-27269	228	12	ill	ill	ADJ
eblip-27269	228	13	is	be	AUX
eblip-27269	228	14	on	on	ADP
eblip-27269	228	15	chat	chat	PROPN
eblip-27269	228	16	,	,	PUNCT
eblip-27269	228	17	i	i	PRON
eblip-27269	228	18	will	will	AUX
eblip-27269	228	19	transfer	transfer	VERB
eblip-27269	228	20	you	you	PRON
eblip-27269	228	21	to	to	ADP
eblip-27269	228	22	them	they	PRON
eblip-27269	228	23	now	now	ADV
eblip-27269	228	24	.	.	PUNCT
eblip-27269	228	25	    	    	SPACE
eblip-27269	228	26	correlates	correlate	VERB
eblip-27269	228	27	with	with	ADP
eblip-27269	228	28	rusa	rusa	PROPN
eblip-27269	228	29	guideline	guideline	NOUN
eblip-27269	228	30	5	5	NUM
eblip-27269	228	31	.	.	PUNCT
eblip-27269	229	1	follow	follow	VERB
eblip-27269	229	2	-	-	PUNCT
eblip-27269	229	3	up	up	NOUN
eblip-27269	229	4	searching	search	VERB
eblip-27269	229	5	_	_	PRON
eblip-27269	229	6	for_patron	for_patron	NOUN
eblip-27269	229	7	scope	scope	NOUN
eblip-27269	229	8	:	:	PUNCT
eblip-27269	229	9	librarian	librarian	ADJ
eblip-27269	229	10	  	  	SPACE
eblip-27269	229	11	use	use	NOUN
eblip-27269	229	12	:	:	PUNCT
eblip-27269	229	13	librarian	librarian	PROPN
eblip-27269	229	14	gives	give	VERB
eblip-27269	229	15	the	the	DET
eblip-27269	229	16	answer	answer	NOUN
eblip-27269	229	17	to	to	ADP
eblip-27269	229	18	the	the	DET
eblip-27269	229	19	patron	patron	NOUN
eblip-27269	229	20	or	or	CCONJ
eblip-27269	229	21	indicates	indicate	VERB
eblip-27269	229	22	they	they	PRON
eblip-27269	229	23	are	be	AUX
eblip-27269	229	24	searching	search	VERB
eblip-27269	229	25	for	for	ADP
eblip-27269	229	26	them	they	PRON
eblip-27269	229	27	.	.	PUNCT
eblip-27269	230	1	this	this	PRON
eblip-27269	230	2	may	may	AUX
eblip-27269	230	3	be	be	AUX
eblip-27269	230	4	used	use	VERB
eblip-27269	230	5	in	in	ADP
eblip-27269	230	6	conjunction	conjunction	NOUN
eblip-27269	230	7	with	with	ADP
eblip-27269	230	8	instruction	instruction	NOUN
eblip-27269	230	9	if	if	SCONJ
eblip-27269	230	10	instruction	instruction	NOUN
eblip-27269	230	11	is	be	AUX
eblip-27269	230	12	given	give	VERB
eblip-27269	230	13	before	before	ADP
eblip-27269	230	14	or	or	CCONJ
eblip-27269	230	15	afterwards	afterwards	ADV
eblip-27269	230	16	.	.	PUNCT
eblip-27269	231	1	also	also	ADV
eblip-27269	231	2	use	use	VERB
eblip-27269	231	3	with	with	ADP
eblip-27269	231	4	instruction	instruction	NOUN
eblip-27269	231	5	if	if	SCONJ
eblip-27269	231	6	patron	patron	NOUN
eblip-27269	231	7	indicates	indicate	VERB
eblip-27269	231	8	they	they	PRON
eblip-27269	231	9	are	be	AUX
eblip-27269	231	10	following	follow	VERB
eblip-27269	231	11	along	along	ADP
eblip-27269	231	12	.	.	PUNCT
eblip-27269	231	13	    	    	SPACE
eblip-27269	231	14	examples	example	NOUN
eblip-27269	231	15	:	:	PUNCT
eblip-27269	231	16	hang	hang	VERB
eblip-27269	231	17	on	on	ADP
eblip-27269	231	18	.	.	PUNCT
eblip-27269	232	1	let	let	VERB
eblip-27269	232	2	me	i	PRON
eblip-27269	232	3	check	check	VERB
eblip-27269	232	4	on	on	ADP
eblip-27269	232	5	that	that	PRON
eblip-27269	232	6	.	.	PUNCT
eblip-27269	232	7	  	  	SPACE
eblip-27269	233	1	i	i	PRON
eblip-27269	233	2	found	find	VERB
eblip-27269	233	3	this	this	PRON
eblip-27269	233	4	:	:	PUNCT
eblip-27269	233	5	http://someurl.com	http://someurl.com	X
eblip-27269	233	6	.	.	PUNCT
eblip-27269	233	7	  	  	SPACE
eblip-27269	233	8	combines	combine	VERB
eblip-27269	233	9	searching_for_patron	searching_for_patron	NUM
eblip-27269	233	10	and	and	CCONJ
eblip-27269	233	11	url_other	url_other	X
eblip-27269	233	12	correlates	correlate	VERB
eblip-27269	233	13	with	with	ADP
eblip-27269	233	14	rusa	rusa	PROPN
eblip-27269	233	15	guideline	guideline	NOUN
eblip-27269	233	16	4	4	NUM
eblip-27269	233	17	.	.	PUNCT
eblip-27269	233	18	searching	search	VERB
eblip-27269	233	19	.	.	PUNCT
eblip-27269	234	1	influences	influence	VERB
eblip-27269	234	2	patron	patron	NOUN
eblip-27269	234	3	satisfaction	satisfaction	NOUN
eblip-27269	234	4	(	(	PUNCT
eblip-27269	234	5	kwon	kwon	PROPN
eblip-27269	234	6	&	&	CCONJ
eblip-27269	234	7	gregory	gregory	PROPN
eblip-27269	234	8	,	,	PUNCT
eblip-27269	234	9	2007	2007	NUM
eblip-27269	234	10	)	)	PUNCT
eblip-27269	234	11	  	  	SPACE