id	sid	tid	token	lemma	pos
eblip-28141	1	1	evidence	evidence	NOUN
eblip-28141	1	2	summary	summary	NOUN
eblip-28141	1	3	  	  	SPACE
eblip-28141	1	4	secret	secret	ADJ
eblip-28141	1	5	shopping	shopping	NOUN
eblip-28141	1	6	is	be	AUX
eblip-28141	1	7	an	an	DET
eblip-28141	1	8	effective	effective	ADJ
eblip-28141	1	9	tool	tool	NOUN
eblip-28141	1	10	for	for	ADP
eblip-28141	1	11	identifying	identify	VERB
eblip-28141	1	12	local	local	ADJ
eblip-28141	1	13	patterns	pattern	NOUN
eblip-28141	1	14	in	in	ADP
eblip-28141	1	15	library	library	PROPN
eblip-28141	1	16	user	user	NOUN
eblip-28141	1	17	experience	experience	PROPN
eblip-28141	1	18	  	  	SPACE
eblip-28141	1	19	a	a	DET
eblip-28141	1	20	review	review	NOUN
eblip-28141	1	21	of	of	ADP
eblip-28141	1	22	:	:	PUNCT
eblip-28141	1	23	boyce	boyce	PROPN
eblip-28141	1	24	,	,	PUNCT
eblip-28141	1	25	c.	c.	PROPN
eblip-28141	1	26	m.	m.	NOUN
eblip-28141	1	27	(	(	PUNCT
eblip-28141	1	28	2015	2015	NUM
eblip-28141	1	29	)	)	PUNCT
eblip-28141	1	30	.	.	PUNCT
eblip-28141	2	1	secret	secret	ADJ
eblip-28141	2	2	shopping	shopping	NOUN
eblip-28141	2	3	as	as	ADP
eblip-28141	2	4	user	user	NOUN
eblip-28141	2	5	experience	experience	NOUN
eblip-28141	2	6	assessment	assessment	NOUN
eblip-28141	2	7	tool	tool	NOUN
eblip-28141	2	8	.	.	PUNCT
eblip-28141	3	1	public	public	ADJ
eblip-28141	3	2	services	service	NOUN
eblip-28141	3	3	quarterly	quarterly	ADV
eblip-28141	3	4	,	,	PUNCT
eblip-28141	3	5	11(4	11(4	NUM
eblip-28141	3	6	)	)	PUNCT
eblip-28141	3	7	,	,	PUNCT
eblip-28141	3	8	237	237	NUM
eblip-28141	3	9	-	-	SYM
eblip-28141	3	10	253	253	NUM
eblip-28141	3	11	.	.	PUNCT
eblip-28141	4	1	doi:10.1080/15228959.2015.1084903	doi:10.1080/15228959.2015.1084903	NOUN
eblip-28141	4	2	  	  	SPACE
eblip-28141	4	3	reviewed	review	VERB
eblip-28141	4	4	by	by	ADP
eblip-28141	4	5	:	:	PUNCT
eblip-28141	4	6	kelley	kelley	PROPN
eblip-28141	4	7	wadson	wadson	PROPN
eblip-28141	4	8	librarian	librarian	PROPN
eblip-28141	4	9	bow	bow	VERB
eblip-28141	4	10	valley	valley	PROPN
eblip-28141	4	11	college	college	PROPN
eblip-28141	4	12	calgary	calgary	PROPN
eblip-28141	4	13	,	,	PUNCT
eblip-28141	4	14	alberta	alberta	PROPN
eblip-28141	4	15	,	,	PUNCT
eblip-28141	4	16	canada	canada	PROPN
eblip-28141	4	17	email	email	NOUN
eblip-28141	4	18	:	:	PUNCT
eblip-28141	4	19	kwadson@bowvalleycollege.ca	kwadson@bowvalleycollege.ca	PROPN
eblip-28141	4	20	  	  	SPACE
eblip-28141	4	21	received	receive	VERB
eblip-28141	4	22	:	:	PUNCT
eblip-28141	4	23	27	27	NUM
eblip-28141	4	24	june	june	PROPN
eblip-28141	4	25	2016	2016	NUM
eblip-28141	4	26	  	  	SPACE
eblip-28141	4	27	accepted	accept	VERB
eblip-28141	4	28	:	:	PUNCT
eblip-28141	4	29	19	19	NUM
eblip-28141	4	30	oct	oct	PROPN
eblip-28141	4	31	.	.	PROPN
eblip-28141	4	32	2016	2016	NUM
eblip-28141	4	33	     	     	SPACE
eblip-28141	4	34	2016	2016	NUM
eblip-28141	4	35	wadson	wadson	NOUN
eblip-28141	4	36	.	.	PUNCT
eblip-28141	5	1	this	this	PRON
eblip-28141	5	2	is	be	AUX
eblip-28141	5	3	an	an	DET
eblip-28141	5	4	open	open	ADJ
eblip-28141	5	5	access	access	NOUN
eblip-28141	5	6	article	article	NOUN
eblip-28141	5	7	distributed	distribute	VERB
eblip-28141	5	8	under	under	ADP
eblip-28141	5	9	the	the	DET
eblip-28141	5	10	terms	term	NOUN
eblip-28141	5	11	of	of	ADP
eblip-28141	5	12	the	the	DET
eblip-28141	5	13	creative	creative	ADJ
eblip-28141	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-28141	5	15	alike	alike	ADJ
eblip-28141	5	16	license	license	VERB
eblip-28141	5	17	4.0	4.0	NUM
eblip-28141	5	18	international	international	ADJ
eblip-28141	5	19	(	(	PUNCT
eblip-28141	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-28141	5	21	)	)	PUNCT
eblip-28141	5	22	,	,	PUNCT
eblip-28141	5	23	which	which	PRON
eblip-28141	5	24	permits	permit	VERB
eblip-28141	5	25	unrestricted	unrestricted	ADJ
eblip-28141	5	26	use	use	NOUN
eblip-28141	5	27	,	,	PUNCT
eblip-28141	5	28	distribution	distribution	NOUN
eblip-28141	5	29	,	,	PUNCT
eblip-28141	5	30	and	and	CCONJ
eblip-28141	5	31	reproduction	reproduction	NOUN
eblip-28141	5	32	in	in	ADP
eblip-28141	5	33	any	any	DET
eblip-28141	5	34	medium	medium	NOUN
eblip-28141	5	35	,	,	PUNCT
eblip-28141	5	36	provided	provide	VERB
eblip-28141	5	37	the	the	DET
eblip-28141	5	38	original	original	ADJ
eblip-28141	5	39	work	work	NOUN
eblip-28141	5	40	is	be	AUX
eblip-28141	5	41	properly	properly	ADV
eblip-28141	5	42	attributed	attribute	VERB
eblip-28141	5	43	,	,	PUNCT
eblip-28141	5	44	not	not	PART
eblip-28141	5	45	used	use	VERB
eblip-28141	5	46	for	for	ADP
eblip-28141	5	47	commercial	commercial	ADJ
eblip-28141	5	48	purposes	purpose	NOUN
eblip-28141	5	49	,	,	PUNCT
eblip-28141	5	50	and	and	CCONJ
eblip-28141	5	51	,	,	PUNCT
eblip-28141	5	52	if	if	SCONJ
eblip-28141	5	53	transformed	transform	VERB
eblip-28141	5	54	,	,	PUNCT
eblip-28141	5	55	the	the	DET
eblip-28141	5	56	resulting	result	VERB
eblip-28141	5	57	work	work	NOUN
eblip-28141	5	58	is	be	AUX
eblip-28141	5	59	redistributed	redistribute	VERB
eblip-28141	5	60	under	under	ADP
eblip-28141	5	61	the	the	DET
eblip-28141	5	62	same	same	ADJ
eblip-28141	5	63	or	or	CCONJ
eblip-28141	5	64	similar	similar	ADJ
eblip-28141	5	65	license	license	NOUN
eblip-28141	5	66	to	to	ADP
eblip-28141	5	67	this	this	DET
eblip-28141	5	68	one	one	NUM
eblip-28141	5	69	.	.	PUNCT
eblip-28141	5	70	  	  	SPACE
eblip-28141	6	1	abstract	abstract	ADJ
eblip-28141	6	2	  	  	SPACE
eblip-28141	6	3	objective	objective	NOUN
eblip-28141	6	4	–	–	PUNCT
eblip-28141	6	5	to	to	PART
eblip-28141	6	6	assess	assess	VERB
eblip-28141	6	7	library	library	NOUN
eblip-28141	6	8	user	user	NOUN
eblip-28141	6	9	experience	experience	NOUN
eblip-28141	6	10	(	(	PUNCT
eblip-28141	6	11	ux	ux	NOUN
eblip-28141	6	12	)	)	PUNCT
eblip-28141	6	13	at	at	ADP
eblip-28141	6	14	two	two	NUM
eblip-28141	6	15	entry	entry	NOUN
eblip-28141	6	16	-	-	PUNCT
eblip-28141	6	17	level	level	NOUN
eblip-28141	6	18	service	service	NOUN
eblip-28141	6	19	desks	desk	NOUN
eblip-28141	6	20	to	to	PART
eblip-28141	6	21	determine	determine	VERB
eblip-28141	6	22	the	the	DET
eblip-28141	6	23	need	need	NOUN
eblip-28141	6	24	for	for	ADP
eblip-28141	6	25	,	,	PUNCT
eblip-28141	6	26	and	and	CCONJ
eblip-28141	6	27	inform	inform	VERB
eblip-28141	6	28	the	the	DET
eblip-28141	6	29	aspects	aspect	NOUN
eblip-28141	6	30	in	in	ADP
eblip-28141	6	31	which	which	PRON
eblip-28141	6	32	to	to	PART
eblip-28141	6	33	improve	improve	VERB
eblip-28141	6	34	,	,	PUNCT
eblip-28141	6	35	services	service	NOUN
eblip-28141	6	36	and	and	CCONJ
eblip-28141	6	37	staff	staff	NOUN
eblip-28141	6	38	training	training	NOUN
eblip-28141	6	39	.	.	PUNCT
eblip-28141	6	40	  	  	SPACE
eblip-28141	7	1	design	design	NOUN
eblip-28141	7	2	–	–	PUNCT
eblip-28141	7	3	observational	observational	ADJ
eblip-28141	7	4	study	study	NOUN
eblip-28141	7	5	using	use	VERB
eblip-28141	7	6	secret	secret	ADJ
eblip-28141	7	7	shopping	shopping	NOUN
eblip-28141	7	8	.	.	PUNCT
eblip-28141	7	9	  	  	SPACE
eblip-28141	8	1	setting	set	VERB
eblip-28141	8	2	–	–	PUNCT
eblip-28141	8	3	a	a	DET
eblip-28141	8	4	small	small	ADJ
eblip-28141	8	5	,	,	PUNCT
eblip-28141	8	6	private	private	ADJ
eblip-28141	8	7	university	university	NOUN
eblip-28141	8	8	in	in	ADP
eblip-28141	8	9	illinois	illinois	PROPN
eblip-28141	8	10	,	,	PUNCT
eblip-28141	8	11	united	united	PROPN
eblip-28141	8	12	states	states	PROPN
eblip-28141	8	13	of	of	ADP
eblip-28141	8	14	america	america	PROPN
eblip-28141	8	15	.	.	PUNCT
eblip-28141	8	16	  	  	SPACE
eblip-28141	9	1	subjects	subject	NOUN
eblip-28141	9	2	–	–	PUNCT
eblip-28141	9	3	library	library	ADJ
eblip-28141	9	4	employees	employee	NOUN
eblip-28141	9	5	,	,	PUNCT
eblip-28141	9	6	comprised	comprise	VERB
eblip-28141	9	7	primarily	primarily	ADV
eblip-28141	9	8	of	of	ADP
eblip-28141	9	9	student	student	NOUN
eblip-28141	9	10	assistants	assistant	NOUN
eblip-28141	9	11	;	;	PUNCT
eblip-28141	9	12	and	and	CCONJ
eblip-28141	9	13	11	11	NUM
eblip-28141	9	14	secret	secret	ADJ
eblip-28141	9	15	shoppers	shopper	NOUN
eblip-28141	9	16	,	,	PUNCT
eblip-28141	9	17	comprised	comprise	VERB
eblip-28141	9	18	of	of	ADP
eblip-28141	9	19	5	5	NUM
eblip-28141	9	20	faculty	faculty	NOUN
eblip-28141	9	21	members	member	NOUN
eblip-28141	9	22	,	,	PUNCT
eblip-28141	9	23	4	4	NUM
eblip-28141	9	24	staff	staff	NOUN
eblip-28141	9	25	members	member	NOUN
eblip-28141	9	26	,	,	PUNCT
eblip-28141	9	27	and	and	CCONJ
eblip-28141	9	28	2	2	NUM
eblip-28141	9	29	first	first	ADJ
eblip-28141	9	30	-	-	PUNCT
eblip-28141	9	31	year	year	NOUN
eblip-28141	9	32	students	student	NOUN
eblip-28141	9	33	from	from	ADP
eblip-28141	9	34	the	the	DET
eblip-28141	9	35	university	university	NOUN
eblip-28141	9	36	.	.	PUNCT
eblip-28141	9	37	  	  	SPACE
eblip-28141	10	1	methods	method	NOUN
eblip-28141	10	2	–	–	PUNCT
eblip-28141	10	3	recruitment	recruitment	NOUN
eblip-28141	10	4	methods	method	NOUN
eblip-28141	10	5	for	for	ADP
eblip-28141	10	6	shoppers	shopper	NOUN
eblip-28141	10	7	consisted	consist	VERB
eblip-28141	10	8	of	of	ADP
eblip-28141	10	9	the	the	DET
eblip-28141	10	10	campus	campus	NOUN
eblip-28141	10	11	electronic	electronic	ADJ
eblip-28141	10	12	mail	mail	NOUN
eblip-28141	10	13	list	list	NOUN
eblip-28141	10	14	,	,	PUNCT
eblip-28141	10	15	flyers	flyer	NOUN
eblip-28141	10	16	,	,	PUNCT
eblip-28141	10	17	directed	direct	VERB
eblip-28141	10	18	requests	request	NOUN
eblip-28141	10	19	,	,	PUNCT
eblip-28141	10	20	and	and	CCONJ
eblip-28141	10	21	a	a	DET
eblip-28141	10	22	$	$	SYM
eblip-28141	10	23	10	10	NUM
eblip-28141	10	24	gift	gift	NOUN
eblip-28141	10	25	certificate	certificate	NOUN
eblip-28141	10	26	to	to	ADP
eblip-28141	10	27	the	the	DET
eblip-28141	10	28	campus	campus	NOUN
eblip-28141	10	29	bookstore	bookstore	NOUN
eblip-28141	10	30	following	follow	VERB
eblip-28141	10	31	their	their	PRON
eblip-28141	10	32	participation	participation	NOUN
eblip-28141	10	33	.	.	PUNCT
eblip-28141	11	1	both	both	DET
eblip-28141	11	2	groups	group	NOUN
eblip-28141	11	3	(	(	PUNCT
eblip-28141	11	4	library	library	NOUN
eblip-28141	11	5	employees	employee	NOUN
eblip-28141	11	6	and	and	CCONJ
eblip-28141	11	7	secret	secret	ADJ
eblip-28141	11	8	shoppers	shopper	NOUN
eblip-28141	11	9	)	)	PUNCT
eblip-28141	11	10	were	be	AUX
eblip-28141	11	11	briefed	brief	VERB
eblip-28141	11	12	on	on	ADP
eblip-28141	11	13	the	the	DET
eblip-28141	11	14	purpose	purpose	NOUN
eblip-28141	11	15	of	of	ADP
eblip-28141	11	16	the	the	DET
eblip-28141	11	17	study	study	NOUN
eblip-28141	11	18	and	and	CCONJ
eblip-28141	11	19	completed	complete	VERB
eblip-28141	11	20	informed	informed	ADJ
eblip-28141	11	21	consent	consent	NOUN
eblip-28141	11	22	forms	form	NOUN
eblip-28141	11	23	.	.	PUNCT
eblip-28141	12	1	shoppers	shopper	NOUN
eblip-28141	12	2	attended	attend	VERB
eblip-28141	12	3	face	face	NOUN
eblip-28141	12	4	-	-	PUNCT
eblip-28141	12	5	to	to	ADP
eblip-28141	12	6	-	-	PUNCT
eblip-28141	12	7	face	face	NOUN
eblip-28141	12	8	training	training	NOUN
eblip-28141	12	9	sessions	session	NOUN
eblip-28141	12	10	in	in	ADP
eblip-28141	12	11	which	which	PRON
eblip-28141	12	12	they	they	PRON
eblip-28141	12	13	selected	select	VERB
eblip-28141	12	14	two	two	NUM
eblip-28141	12	15	questions	question	NOUN
eblip-28141	12	16	to	to	PART
eblip-28141	12	17	ask	ask	VERB
eblip-28141	12	18	from	from	ADP
eblip-28141	12	19	a	a	DET
eblip-28141	12	20	list	list	NOUN
eblip-28141	12	21	of	of	ADP
eblip-28141	12	22	options	option	NOUN
eblip-28141	12	23	,	,	PUNCT
eblip-28141	12	24	one	one	NUM
eblip-28141	12	25	for	for	ADP
eblip-28141	12	26	each	each	DET
eblip-28141	12	27	service	service	NOUN
eblip-28141	12	28	desk	desk	NOUN
eblip-28141	12	29	in	in	ADP
eblip-28141	12	30	the	the	DET
eblip-28141	12	31	library	library	NOUN
eblip-28141	12	32	.	.	PUNCT
eblip-28141	13	1	shoppers	shopper	NOUN
eblip-28141	13	2	were	be	AUX
eblip-28141	13	3	not	not	PART
eblip-28141	13	4	told	tell	VERB
eblip-28141	13	5	at	at	ADP
eblip-28141	13	6	which	which	DET
eblip-28141	13	7	desk	desk	NOUN
eblip-28141	13	8	to	to	PART
eblip-28141	13	9	ask	ask	VERB
eblip-28141	13	10	their	their	PRON
eblip-28141	13	11	questions	question	NOUN
eblip-28141	13	12	.	.	PUNCT
eblip-28141	14	1	the	the	DET
eblip-28141	14	2	list	list	NOUN
eblip-28141	14	3	of	of	ADP
eblip-28141	14	4	options	option	NOUN
eblip-28141	14	5	included	include	VERB
eblip-28141	14	6	informational	informational	ADJ
eblip-28141	14	7	and	and	CCONJ
eblip-28141	14	8	research	research	NOUN
eblip-28141	14	9	assistance	assistance	NOUN
eblip-28141	14	10	questions	question	NOUN
eblip-28141	14	11	;	;	PUNCT
eblip-28141	14	12	shoppers	shopper	NOUN
eblip-28141	14	13	also	also	ADV
eblip-28141	14	14	had	have	VERB
eblip-28141	14	15	the	the	DET
eblip-28141	14	16	option	option	NOUN
eblip-28141	14	17	of	of	ADP
eblip-28141	14	18	asking	ask	VERB
eblip-28141	14	19	a	a	DET
eblip-28141	14	20	question	question	NOUN
eblip-28141	14	21	based	base	VERB
eblip-28141	14	22	on	on	ADP
eblip-28141	14	23	an	an	DET
eblip-28141	14	24	actual	actual	ADJ
eblip-28141	14	25	information	information	NOUN
eblip-28141	14	26	need	need	NOUN
eblip-28141	14	27	.	.	PUNCT
eblip-28141	15	1	two	two	NUM
eblip-28141	15	2	service	service	NOUN
eblip-28141	15	3	desks	desk	NOUN
eblip-28141	15	4	were	be	AUX
eblip-28141	15	5	involved	involve	VERB
eblip-28141	15	6	:	:	PUNCT
eblip-28141	15	7	one	one	NUM
eblip-28141	15	8	for	for	ADP
eblip-28141	15	9	circulation	circulation	NOUN
eblip-28141	15	10	and	and	CCONJ
eblip-28141	15	11	one	one	NUM
eblip-28141	15	12	for	for	ADP
eblip-28141	15	13	research	research	NOUN
eblip-28141	15	14	/	/	SYM
eblip-28141	15	15	it	it	PRON
eblip-28141	15	16	support	support	VERB
eblip-28141	15	17	.	.	PUNCT
eblip-28141	16	1	since	since	SCONJ
eblip-28141	16	2	it	it	PRON
eblip-28141	16	3	staff	staff	NOUN
eblip-28141	16	4	and	and	CCONJ
eblip-28141	16	5	librarians	librarian	NOUN
eblip-28141	16	6	were	be	AUX
eblip-28141	16	7	excluded	exclude	VERB
eblip-28141	16	8	from	from	ADP
eblip-28141	16	9	the	the	DET
eblip-28141	16	10	study	study	NOUN
eblip-28141	16	11	,	,	PUNCT
eblip-28141	16	12	shoppers	shopper	NOUN
eblip-28141	16	13	were	be	AUX
eblip-28141	16	14	directed	direct	VERB
eblip-28141	16	15	to	to	PART
eblip-28141	16	16	tactfully	tactfully	ADV
eblip-28141	16	17	end	end	VERB
eblip-28141	16	18	the	the	DET
eblip-28141	16	19	transaction	transaction	NOUN
eblip-28141	16	20	if	if	SCONJ
eblip-28141	16	21	a	a	DET
eblip-28141	16	22	referral	referral	NOUN
eblip-28141	16	23	to	to	ADP
eblip-28141	16	24	an	an	DET
eblip-28141	16	25	expert	expert	NOUN
eblip-28141	16	26	was	be	AUX
eblip-28141	16	27	made	make	VERB
eblip-28141	16	28	.	.	PUNCT
eblip-28141	16	29	  	  	SPACE
eblip-28141	16	30	within	within	ADP
eblip-28141	16	31	two	two	NUM
eblip-28141	16	32	weeks	week	NOUN
eblip-28141	16	33	of	of	ADP
eblip-28141	16	34	the	the	DET
eblip-28141	16	35	training	training	NOUN
eblip-28141	16	36	session	session	NOUN
eblip-28141	16	37	,	,	PUNCT
eblip-28141	16	38	shoppers	shopper	NOUN
eblip-28141	16	39	made	make	VERB
eblip-28141	16	40	two	two	NUM
eblip-28141	16	41	separate	separate	ADJ
eblip-28141	16	42	visits	visit	NOUN
eblip-28141	16	43	to	to	ADP
eblip-28141	16	44	the	the	DET
eblip-28141	16	45	library	library	NOUN
eblip-28141	16	46	at	at	ADP
eblip-28141	16	47	a	a	DET
eblip-28141	16	48	time	time	NOUN
eblip-28141	16	49	convenient	convenient	ADJ
eblip-28141	16	50	to	to	ADP
eblip-28141	16	51	them	they	PRON
eblip-28141	16	52	to	to	PART
eblip-28141	16	53	ask	ask	VERB
eblip-28141	16	54	the	the	DET
eblip-28141	16	55	question	question	NOUN
eblip-28141	16	56	and	and	CCONJ
eblip-28141	16	57	observe	observe	VERB
eblip-28141	16	58	the	the	DET
eblip-28141	16	59	transaction	transaction	NOUN
eblip-28141	16	60	at	at	ADP
eblip-28141	16	61	each	each	PRON
eblip-28141	16	62	of	of	ADP
eblip-28141	16	63	the	the	DET
eblip-28141	16	64	two	two	NUM
eblip-28141	16	65	service	service	NOUN
eblip-28141	16	66	desks	desk	NOUN
eblip-28141	16	67	.	.	PUNCT
eblip-28141	17	1	for	for	ADP
eblip-28141	17	2	each	each	DET
eblip-28141	17	3	round	round	NOUN
eblip-28141	17	4	of	of	ADP
eblip-28141	17	5	secret	secret	ADJ
eblip-28141	17	6	shopping	shopping	NOUN
eblip-28141	17	7	,	,	PUNCT
eblip-28141	17	8	shoppers	shopper	NOUN
eblip-28141	17	9	completed	complete	VERB
eblip-28141	17	10	an	an	DET
eblip-28141	17	11	electronic	electronic	ADJ
eblip-28141	17	12	evaluation	evaluation	NOUN
eblip-28141	17	13	form	form	NOUN
eblip-28141	17	14	afterward	afterward	ADV
eblip-28141	17	15	on	on	ADP
eblip-28141	17	16	the	the	DET
eblip-28141	17	17	qualtrics	qualtric	NOUN
eblip-28141	17	18	platform	platform	NOUN
eblip-28141	17	19	.	.	PUNCT
eblip-28141	18	1	the	the	DET
eblip-28141	18	2	evaluation	evaluation	NOUN
eblip-28141	18	3	form	form	NOUN
eblip-28141	18	4	consisted	consist	VERB
eblip-28141	18	5	of	of	ADP
eblip-28141	18	6	yes	yes	INTJ
eblip-28141	18	7	/	/	SYM
eblip-28141	18	8	no	no	NOUN
eblip-28141	18	9	,	,	PUNCT
eblip-28141	18	10	multiple	multiple	ADJ
eblip-28141	18	11	-	-	PUNCT
eblip-28141	18	12	choice	choice	NOUN
eblip-28141	18	13	,	,	PUNCT
eblip-28141	18	14	and	and	CCONJ
eblip-28141	18	15	open	open	ADV
eblip-28141	18	16	-	-	PUNCT
eblip-28141	18	17	ended	end	VERB
eblip-28141	18	18	comment	comment	NOUN
eblip-28141	18	19	questions	question	NOUN
eblip-28141	18	20	with	with	ADP
eblip-28141	18	21	two	two	NUM
eblip-28141	18	22	questions	question	NOUN
eblip-28141	18	23	employing	employ	VERB
eblip-28141	18	24	skip	skip	ADJ
eblip-28141	18	25	logic	logic	NOUN
eblip-28141	18	26	for	for	ADP
eblip-28141	18	27	a	a	DET
eblip-28141	18	28	total	total	NOUN
eblip-28141	18	29	of	of	ADP
eblip-28141	18	30	29	29	NUM
eblip-28141	18	31	possible	possible	ADJ
eblip-28141	18	32	questions	question	NOUN
eblip-28141	18	33	.	.	PUNCT
eblip-28141	19	1	the	the	DET
eblip-28141	19	2	questions	question	NOUN
eblip-28141	19	3	covered	cover	VERB
eblip-28141	19	4	the	the	DET
eblip-28141	19	5	following	follow	VERB
eblip-28141	19	6	variables	variable	NOUN
eblip-28141	19	7	both	both	CCONJ
eblip-28141	19	8	quantitatively	quantitatively	ADV
eblip-28141	19	9	and	and	CCONJ
eblip-28141	19	10	qualitatively	qualitatively	ADV
eblip-28141	19	11	:	:	PUNCT
eblip-28141	19	12	how	how	SCONJ
eblip-28141	19	13	well	well	ADV
eblip-28141	19	14	the	the	DET
eblip-28141	19	15	question	question	NOUN
eblip-28141	19	16	was	be	AUX
eblip-28141	19	17	answered	answer	VERB
eblip-28141	19	18	,	,	PUNCT
eblip-28141	19	19	the	the	DET
eblip-28141	19	20	customer	customer	NOUN
eblip-28141	19	21	service	service	NOUN
eblip-28141	19	22	skills	skill	NOUN
eblip-28141	19	23	(	(	PUNCT
eblip-28141	19	24	responsiveness	responsiveness	NOUN
eblip-28141	19	25	,	,	PUNCT
eblip-28141	19	26	approachability	approachability	NOUN
eblip-28141	19	27	,	,	PUNCT
eblip-28141	19	28	and	and	CCONJ
eblip-28141	19	29	respectfulness	respectfulness	NOUN
eblip-28141	19	30	)	)	PUNCT
eblip-28141	19	31	of	of	ADP
eblip-28141	19	32	the	the	DET
eblip-28141	19	33	library	library	NOUN
eblip-28141	19	34	employee	employee	NOUN
eblip-28141	19	35	,	,	PUNCT
eblip-28141	19	36	and	and	CCONJ
eblip-28141	19	37	if	if	SCONJ
eblip-28141	19	38	applicable	applicable	ADJ
eblip-28141	19	39	,	,	PUNCT
eblip-28141	19	40	the	the	DET
eblip-28141	19	41	quality	quality	NOUN
eblip-28141	19	42	of	of	ADP
eblip-28141	19	43	the	the	DET
eblip-28141	19	44	referral	referral	NOUN
eblip-28141	19	45	to	to	ADP
eblip-28141	19	46	other	other	ADJ
eblip-28141	19	47	library	library	NOUN
eblip-28141	19	48	staff	staff	NOUN
eblip-28141	19	49	or	or	CCONJ
eblip-28141	19	50	services	service	NOUN
eblip-28141	19	51	.	.	PUNCT
eblip-28141	19	52	  	  	SPACE
eblip-28141	20	1	main	main	ADJ
eblip-28141	20	2	results	result	NOUN
eblip-28141	20	3	–	–	PUNCT
eblip-28141	20	4	the	the	DET
eblip-28141	20	5	shoppers	shopper	NOUN
eblip-28141	20	6	evaluated	evaluate	VERB
eblip-28141	20	7	a	a	DET
eblip-28141	20	8	total	total	NOUN
eblip-28141	20	9	of	of	ADP
eblip-28141	20	10	21	21	NUM
eblip-28141	20	11	transactions	transaction	NOUN
eblip-28141	20	12	:	:	PUNCT
eblip-28141	20	13	11	11	NUM
eblip-28141	20	14	for	for	ADP
eblip-28141	20	15	the	the	DET
eblip-28141	20	16	circulation	circulation	NOUN
eblip-28141	20	17	desk	desk	NOUN
eblip-28141	20	18	and	and	CCONJ
eblip-28141	20	19	10	10	NUM
eblip-28141	20	20	for	for	ADP
eblip-28141	20	21	the	the	DET
eblip-28141	20	22	research	research	NOUN
eblip-28141	20	23	/	/	PUNCT
eblip-28141	20	24	it	it	PRON
eblip-28141	20	25	support	support	NOUN
eblip-28141	20	26	desk	desk	NOUN
eblip-28141	20	27	(	(	PUNCT
eblip-28141	20	28	1	1	NUM
eblip-28141	20	29	shopper	shopper	NOUN
eblip-28141	20	30	did	do	AUX
eblip-28141	20	31	not	not	PART
eblip-28141	20	32	evaluate	evaluate	VERB
eblip-28141	20	33	this	this	DET
eblip-28141	20	34	desk	desk	NOUN
eblip-28141	20	35	)	)	PUNCT
eblip-28141	20	36	.	.	PUNCT
eblip-28141	21	1	eighteen	eighteen	NUM
eblip-28141	21	2	of	of	ADP
eblip-28141	21	3	the	the	DET
eblip-28141	21	4	transactions	transaction	NOUN
eblip-28141	21	5	were	be	AUX
eblip-28141	21	6	in	in	ADP
eblip-28141	21	7	-	-	PUNCT
eblip-28141	21	8	person	person	NOUN
eblip-28141	21	9	and	and	CCONJ
eblip-28141	21	10	three	three	NUM
eblip-28141	21	11	were	be	AUX
eblip-28141	21	12	by	by	ADP
eblip-28141	21	13	phone	phone	NOUN
eblip-28141	21	14	.	.	PUNCT
eblip-28141	22	1	eight	eight	NUM
eblip-28141	22	2	of	of	ADP
eblip-28141	22	3	the	the	DET
eblip-28141	22	4	questions	question	NOUN
eblip-28141	22	5	asked	ask	VERB
eblip-28141	22	6	were	be	AUX
eblip-28141	22	7	based	base	VERB
eblip-28141	22	8	on	on	ADP
eblip-28141	22	9	the	the	DET
eblip-28141	22	10	participants	participant	NOUN
eblip-28141	22	11	’	'	PUNCT
eblip-28141	22	12	actual	actual	ADJ
eblip-28141	22	13	information	information	NOUN
eblip-28141	22	14	need	need	VERB
eblip-28141	22	15	.	.	PUNCT
eblip-28141	22	16	  	  	SPACE
eblip-28141	22	17	on	on	ADP
eblip-28141	22	18	the	the	DET
eblip-28141	22	19	variable	variable	NOUN
eblip-28141	22	20	of	of	ADP
eblip-28141	22	21	satisfaction	satisfaction	NOUN
eblip-28141	22	22	with	with	ADP
eblip-28141	22	23	the	the	DET
eblip-28141	22	24	answer	answer	NOUN
eblip-28141	22	25	received	receive	VERB
eblip-28141	22	26	,	,	PUNCT
eblip-28141	22	27	the	the	DET
eblip-28141	22	28	research	research	NOUN
eblip-28141	22	29	/	/	PUNCT
eblip-28141	22	30	it	it	PRON
eblip-28141	22	31	support	support	NOUN
eblip-28141	22	32	desk	desk	NOUN
eblip-28141	22	33	scored	score	VERB
eblip-28141	22	34	higher	high	ADJ
eblip-28141	22	35	than	than	ADP
eblip-28141	22	36	the	the	DET
eblip-28141	22	37	circulation	circulation	NOUN
eblip-28141	22	38	desk	desk	NOUN
eblip-28141	22	39	.	.	PUNCT
eblip-28141	23	1	the	the	DET
eblip-28141	23	2	circulation	circulation	NOUN
eblip-28141	23	3	desk	desk	NOUN
eblip-28141	23	4	received	receive	VERB
eblip-28141	23	5	7	7	NUM
eblip-28141	23	6	very	very	ADV
eblip-28141	23	7	satisfactory	satisfactory	ADJ
eblip-28141	23	8	ratings	rating	NOUN
eblip-28141	23	9	,	,	PUNCT
eblip-28141	23	10	3	3	NUM
eblip-28141	23	11	satisfied	satisfied	ADJ
eblip-28141	23	12	ratings	rating	NOUN
eblip-28141	23	13	,	,	PUNCT
eblip-28141	23	14	and	and	CCONJ
eblip-28141	23	15	1	1	NUM
eblip-28141	23	16	neutral	neutral	ADJ
eblip-28141	23	17	rating	rating	NOUN
eblip-28141	23	18	;	;	PUNCT
eblip-28141	23	19	whereas	whereas	SCONJ
eblip-28141	23	20	the	the	DET
eblip-28141	23	21	research	research	NOUN
eblip-28141	23	22	/	/	PUNCT
eblip-28141	23	23	it	it	PRON
eblip-28141	23	24	support	support	NOUN
eblip-28141	23	25	desk	desk	NOUN
eblip-28141	23	26	received	receive	VERB
eblip-28141	23	27	10	10	NUM
eblip-28141	23	28	very	very	ADV
eblip-28141	23	29	satisfactory	satisfactory	ADJ
eblip-28141	23	30	ratings	rating	NOUN
eblip-28141	23	31	and	and	CCONJ
eblip-28141	23	32	1	1	NUM
eblip-28141	23	33	satisfied	satisfied	ADJ
eblip-28141	23	34	rating	rating	NOUN
eblip-28141	23	35	.	.	PUNCT
eblip-28141	24	1	the	the	DET
eblip-28141	24	2	lower	low	ADJ
eblip-28141	24	3	scores	score	NOUN
eblip-28141	24	4	of	of	ADP
eblip-28141	24	5	the	the	DET
eblip-28141	24	6	circulation	circulation	NOUN
eblip-28141	24	7	desk	desk	NOUN
eblip-28141	24	8	may	may	AUX
eblip-28141	24	9	be	be	AUX
eblip-28141	24	10	related	relate	VERB
eblip-28141	24	11	to	to	ADP
eblip-28141	24	12	the	the	DET
eblip-28141	24	13	variables	variable	NOUN
eblip-28141	24	14	of	of	ADP
eblip-28141	24	15	responsiveness	responsiveness	NOUN
eblip-28141	24	16	and	and	CCONJ
eblip-28141	24	17	approachability	approachability	NOUN
eblip-28141	24	18	,	,	PUNCT
eblip-28141	24	19	as	as	SCONJ
eblip-28141	24	20	library	library	ADJ
eblip-28141	24	21	employees	employee	NOUN
eblip-28141	24	22	on	on	ADP
eblip-28141	24	23	the	the	DET
eblip-28141	24	24	circulation	circulation	NOUN
eblip-28141	24	25	desk	desk	NOUN
eblip-28141	24	26	were	be	AUX
eblip-28141	24	27	scored	score	VERB
eblip-28141	24	28	lower	lower	ADV
eblip-28141	24	29	in	in	ADP
eblip-28141	24	30	these	these	DET
eblip-28141	24	31	areas	area	NOUN
eblip-28141	24	32	and	and	CCONJ
eblip-28141	24	33	observed	observe	VERB
eblip-28141	24	34	as	as	ADP
eblip-28141	24	35	not	not	PART
eblip-28141	24	36	paying	pay	VERB
eblip-28141	24	37	attention	attention	NOUN
eblip-28141	24	38	in	in	ADP
eblip-28141	24	39	two	two	NUM
eblip-28141	24	40	interactions	interaction	NOUN
eblip-28141	24	41	and	and	CCONJ
eblip-28141	24	42	this	this	PRON
eblip-28141	24	43	was	be	AUX
eblip-28141	24	44	not	not	PART
eblip-28141	24	45	observed	observe	VERB
eblip-28141	24	46	at	at	ADV
eblip-28141	24	47	all	all	ADV
eblip-28141	24	48	at	at	ADP
eblip-28141	24	49	the	the	DET
eblip-28141	24	50	research	research	NOUN
eblip-28141	24	51	/	/	PUNCT
eblip-28141	24	52	it	it	PRON
eblip-28141	24	53	support	support	NOUN
eblip-28141	24	54	desk	desk	NOUN
eblip-28141	24	55	.	.	PUNCT
eblip-28141	25	1	however	however	ADV
eblip-28141	25	2	,	,	PUNCT
eblip-28141	25	3	the	the	DET
eblip-28141	25	4	study	study	NOUN
eblip-28141	25	5	did	do	AUX
eblip-28141	25	6	not	not	PART
eblip-28141	25	7	collect	collect	VERB
eblip-28141	25	8	sufficient	sufficient	ADJ
eblip-28141	25	9	data	datum	NOUN
eblip-28141	25	10	to	to	PART
eblip-28141	25	11	test	test	VERB
eblip-28141	25	12	this	this	DET
eblip-28141	25	13	relationship	relationship	NOUN
eblip-28141	25	14	.	.	PUNCT
eblip-28141	26	1	all	all	DET
eblip-28141	26	2	shoppers	shopper	NOUN
eblip-28141	26	3	gave	give	VERB
eblip-28141	26	4	positive	positive	ADJ
eblip-28141	26	5	ratings	rating	NOUN
eblip-28141	26	6	on	on	ADP
eblip-28141	26	7	whether	whether	SCONJ
eblip-28141	26	8	they	they	PRON
eblip-28141	26	9	were	be	AUX
eblip-28141	26	10	treated	treat	VERB
eblip-28141	26	11	respectfully	respectfully	ADV
eblip-28141	26	12	and	and	CCONJ
eblip-28141	26	13	if	if	SCONJ
eblip-28141	26	14	the	the	DET
eblip-28141	26	15	library	library	NOUN
eblip-28141	26	16	employee	employee	NOUN
eblip-28141	26	17	waited	wait	VERB
eblip-28141	26	18	for	for	SCONJ
eblip-28141	26	19	the	the	DET
eblip-28141	26	20	shopper	shopper	NOUN
eblip-28141	26	21	to	to	PART
eblip-28141	26	22	state	state	VERB
eblip-28141	26	23	the	the	DET
eblip-28141	26	24	question	question	NOUN
eblip-28141	26	25	fully	fully	ADV
eblip-28141	26	26	and	and	CCONJ
eblip-28141	26	27	with	with	ADP
eblip-28141	26	28	the	the	DET
eblip-28141	26	29	exception	exception	NOUN
eblip-28141	26	30	of	of	ADP
eblip-28141	26	31	one	one	NUM
eblip-28141	26	32	transaction	transaction	NOUN
eblip-28141	26	33	,	,	PUNCT
eblip-28141	26	34	clarify	clarify	VERB
eblip-28141	26	35	the	the	DET
eblip-28141	26	36	question	question	NOUN
eblip-28141	26	37	if	if	SCONJ
eblip-28141	26	38	necessary	necessary	ADJ
eblip-28141	26	39	.	.	PUNCT
eblip-28141	26	40	  	  	SPACE
eblip-28141	27	1	responses	response	NOUN
eblip-28141	27	2	to	to	ADP
eblip-28141	27	3	the	the	DET
eblip-28141	27	4	open	open	ADV
eblip-28141	27	5	-	-	PUNCT
eblip-28141	27	6	ended	end	VERB
eblip-28141	27	7	comment	comment	NOUN
eblip-28141	27	8	questions	question	NOUN
eblip-28141	27	9	were	be	AUX
eblip-28141	27	10	reviewed	review	VERB
eblip-28141	27	11	by	by	ADP
eblip-28141	27	12	investigators	investigator	NOUN
eblip-28141	27	13	,	,	PUNCT
eblip-28141	27	14	who	who	PRON
eblip-28141	27	15	found	find	VERB
eblip-28141	27	16	that	that	SCONJ
eblip-28141	27	17	in	in	ADP
eblip-28141	27	18	five	five	NUM
eblip-28141	27	19	cases	case	NOUN
eblip-28141	27	20	the	the	DET
eblip-28141	27	21	transaction	transaction	NOUN
eblip-28141	27	22	would	would	AUX
eblip-28141	27	23	have	have	AUX
eblip-28141	27	24	been	be	AUX
eblip-28141	27	25	improved	improve	VERB
eblip-28141	27	26	by	by	ADP
eblip-28141	27	27	consulting	consult	VERB
eblip-28141	27	28	library	library	ADJ
eblip-28141	27	29	faculty	faculty	NOUN
eblip-28141	27	30	.	.	PUNCT
eblip-28141	28	1	on	on	ADP
eblip-28141	28	2	the	the	DET
eblip-28141	28	3	variables	variable	NOUN
eblip-28141	28	4	related	relate	VERB
eblip-28141	28	5	to	to	ADP
eblip-28141	28	6	customer	customer	NOUN
eblip-28141	28	7	service	service	NOUN
eblip-28141	28	8	,	,	PUNCT
eblip-28141	28	9	responses	response	NOUN
eblip-28141	28	10	were	be	AUX
eblip-28141	28	11	generally	generally	ADV
eblip-28141	28	12	positive	positive	ADJ
eblip-28141	28	13	but	but	CCONJ
eblip-28141	28	14	in	in	ADP
eblip-28141	28	15	several	several	ADJ
eblip-28141	28	16	transactions	transaction	NOUN
eblip-28141	28	17	the	the	DET
eblip-28141	28	18	library	library	ADJ
eblip-28141	28	19	employees	employee	NOUN
eblip-28141	28	20	failed	fail	VERB
eblip-28141	28	21	to	to	PART
eblip-28141	28	22	appear	appear	VERB
eblip-28141	28	23	attentive	attentive	ADJ
eblip-28141	28	24	and	and	CCONJ
eblip-28141	28	25	ready	ready	ADJ
eblip-28141	28	26	to	to	PART
eblip-28141	28	27	help	help	VERB
eblip-28141	28	28	the	the	DET
eblip-28141	28	29	shopper	shopper	NOUN
eblip-28141	28	30	.	.	PUNCT
eblip-28141	28	31	  	  	SPACE
eblip-28141	28	32	conclusion	conclusion	NOUN
eblip-28141	28	33	–	–	PUNCT
eblip-28141	28	34	the	the	DET
eblip-28141	28	35	author	author	NOUN
eblip-28141	28	36	found	find	VERB
eblip-28141	28	37	secret	secret	ADJ
eblip-28141	28	38	shopping	shopping	NOUN
eblip-28141	28	39	was	be	AUX
eblip-28141	28	40	an	an	DET
eblip-28141	28	41	effective	effective	ADJ
eblip-28141	28	42	tool	tool	NOUN
eblip-28141	28	43	for	for	ADP
eblip-28141	28	44	evaluating	evaluate	VERB
eblip-28141	28	45	library	library	NOUN
eblip-28141	28	46	ux	ux	PROPN
eblip-28141	28	47	to	to	PART
eblip-28141	28	48	identify	identify	VERB
eblip-28141	28	49	both	both	CCONJ
eblip-28141	28	50	positive	positive	ADJ
eblip-28141	28	51	and	and	CCONJ
eblip-28141	28	52	negative	negative	ADJ
eblip-28141	28	53	patterns	pattern	NOUN
eblip-28141	28	54	and	and	CCONJ
eblip-28141	28	55	better	well	ADJ
eblip-28141	28	56	inform	inform	VERB
eblip-28141	28	57	responses	response	NOUN
eblip-28141	28	58	to	to	ADP
eblip-28141	28	59	areas	area	NOUN
eblip-28141	28	60	in	in	ADP
eblip-28141	28	61	need	need	NOUN
eblip-28141	28	62	of	of	ADP
eblip-28141	28	63	improvement	improvement	NOUN
eblip-28141	28	64	.	.	PUNCT
eblip-28141	29	1	the	the	DET
eblip-28141	29	2	author	author	NOUN
eblip-28141	29	3	identified	identify	VERB
eblip-28141	29	4	two	two	NUM
eblip-28141	29	5	areas	area	NOUN
eblip-28141	29	6	for	for	ADP
eblip-28141	29	7	improvement	improvement	NOUN
eblip-28141	29	8	to	to	ADP
eblip-28141	29	9	the	the	DET
eblip-28141	29	10	library	library	NOUN
eblip-28141	29	11	.	.	PUNCT
eblip-28141	30	1	first	first	ADV
eblip-28141	30	2	,	,	PUNCT
eblip-28141	30	3	library	library	ADJ
eblip-28141	30	4	employees	employee	NOUN
eblip-28141	30	5	at	at	ADP
eblip-28141	30	6	the	the	DET
eblip-28141	30	7	circulation	circulation	NOUN
eblip-28141	30	8	desk	desk	NOUN
eblip-28141	30	9	require	require	VERB
eblip-28141	30	10	additional	additional	ADJ
eblip-28141	30	11	training	training	NOUN
eblip-28141	30	12	that	that	PRON
eblip-28141	30	13	would	would	AUX
eblip-28141	30	14	encourage	encourage	VERB
eblip-28141	30	15	them	they	PRON
eblip-28141	30	16	to	to	PART
eblip-28141	30	17	refer	refer	VERB
eblip-28141	30	18	transactions	transaction	NOUN
eblip-28141	30	19	to	to	ADP
eblip-28141	30	20	library	library	NOUN
eblip-28141	30	21	faculty	faculty	NOUN
eblip-28141	30	22	where	where	SCONJ
eblip-28141	30	23	necessary	necessary	ADJ
eblip-28141	30	24	.	.	PUNCT
eblip-28141	31	1	second	second	ADJ
eblip-28141	31	2	,	,	PUNCT
eblip-28141	31	3	although	although	SCONJ
eblip-28141	31	4	evaluation	evaluation	NOUN
eblip-28141	31	5	of	of	ADP
eblip-28141	31	6	customer	customer	NOUN
eblip-28141	31	7	service	service	NOUN
eblip-28141	31	8	skills	skill	NOUN
eblip-28141	31	9	was	be	AUX
eblip-28141	31	10	generally	generally	ADV
eblip-28141	31	11	positive	positive	ADJ
eblip-28141	31	12	,	,	PUNCT
eblip-28141	31	13	library	library	ADJ
eblip-28141	31	14	employees	employee	NOUN
eblip-28141	31	15	will	will	AUX
eblip-28141	31	16	also	also	ADV
eblip-28141	31	17	receive	receive	VERB
eblip-28141	31	18	additional	additional	ADJ
eblip-28141	31	19	training	training	NOUN
eblip-28141	31	20	that	that	PRON
eblip-28141	31	21	will	will	AUX
eblip-28141	31	22	emphasize	emphasize	VERB
eblip-28141	31	23	listening	listen	VERB
eblip-28141	31	24	and	and	CCONJ
eblip-28141	31	25	role	role	NOUN
eblip-28141	31	26	-	-	PUNCT
eblip-28141	31	27	playing	play	VERB
eblip-28141	31	28	scenarios	scenario	NOUN
eblip-28141	31	29	.	.	PUNCT
eblip-28141	32	1	these	these	DET
eblip-28141	32	2	areas	area	NOUN
eblip-28141	32	3	for	for	ADP
eblip-28141	32	4	improvement	improvement	NOUN
eblip-28141	32	5	will	will	AUX
eblip-28141	32	6	also	also	ADV
eblip-28141	32	7	support	support	VERB
eblip-28141	32	8	the	the	DET
eblip-28141	32	9	library	library	NOUN
eblip-28141	32	10	’s	’s	PART
eblip-28141	32	11	plans	plan	NOUN
eblip-28141	32	12	to	to	PART
eblip-28141	32	13	combine	combine	VERB
eblip-28141	32	14	research	research	NOUN
eblip-28141	32	15	and	and	CCONJ
eblip-28141	32	16	circulation	circulation	NOUN
eblip-28141	32	17	functions	function	NOUN
eblip-28141	32	18	into	into	ADP
eblip-28141	32	19	a	a	DET
eblip-28141	32	20	single	single	ADJ
eblip-28141	32	21	service	service	NOUN
eblip-28141	32	22	desk	desk	NOUN
eblip-28141	32	23	on	on	ADP
eblip-28141	32	24	the	the	DET
eblip-28141	32	25	entry	entry	NOUN
eblip-28141	32	26	level	level	NOUN
eblip-28141	32	27	and	and	CCONJ
eblip-28141	32	28	move	move	VERB
eblip-28141	32	29	the	the	DET
eblip-28141	32	30	it	it	PRON
eblip-28141	32	31	support	support	NOUN
eblip-28141	32	32	desk	desk	NOUN
eblip-28141	32	33	to	to	ADP
eblip-28141	32	34	the	the	DET
eblip-28141	32	35	third	third	ADJ
eblip-28141	32	36	floor	floor	NOUN
eblip-28141	32	37	.	.	PUNCT
eblip-28141	32	38	  	  	SPACE
eblip-28141	33	1	commentary	commentary	NOUN
eblip-28141	33	2	  	  	SPACE
eblip-28141	33	3	secret	secret	ADJ
eblip-28141	33	4	shopping	shopping	NOUN
eblip-28141	33	5	is	be	AUX
eblip-28141	33	6	a	a	DET
eblip-28141	33	7	form	form	NOUN
eblip-28141	33	8	of	of	ADP
eblip-28141	33	9	participant	participant	ADJ
eblip-28141	33	10	observation	observation	NOUN
eblip-28141	33	11	for	for	ADP
eblip-28141	33	12	evaluating	evaluate	VERB
eblip-28141	33	13	customer	customer	NOUN
eblip-28141	33	14	service	service	NOUN
eblip-28141	33	15	that	that	PRON
eblip-28141	33	16	has	have	AUX
eblip-28141	33	17	been	be	AUX
eblip-28141	33	18	widely	widely	ADV
eblip-28141	33	19	used	use	VERB
eblip-28141	33	20	in	in	ADP
eblip-28141	33	21	the	the	DET
eblip-28141	33	22	retail	retail	ADJ
eblip-28141	33	23	sector	sector	NOUN
eblip-28141	33	24	(	(	PUNCT
eblip-28141	33	25	zorica	zorica	PROPN
eblip-28141	33	26	,	,	PUNCT
eblip-28141	33	27	ivanjko	ivanjko	PROPN
eblip-28141	33	28	&	&	CCONJ
eblip-28141	33	29	spiranec	spiranec	PROPN
eblip-28141	33	30	,	,	PUNCT
eblip-28141	33	31	2014	2014	NUM
eblip-28141	33	32	)	)	PUNCT
eblip-28141	33	33	.	.	PUNCT
eblip-28141	34	1	the	the	DET
eblip-28141	34	2	author	author	NOUN
eblip-28141	34	3	notes	note	VERB
eblip-28141	34	4	that	that	SCONJ
eblip-28141	34	5	libraries	library	NOUN
eblip-28141	34	6	have	have	AUX
eblip-28141	34	7	been	be	AUX
eblip-28141	34	8	employing	employ	VERB
eblip-28141	34	9	secret	secret	ADJ
eblip-28141	34	10	shopping	shopping	NOUN
eblip-28141	34	11	since	since	SCONJ
eblip-28141	34	12	1970	1970	NUM
eblip-28141	34	13	,	,	PUNCT
eblip-28141	34	14	but	but	CCONJ
eblip-28141	34	15	mainly	mainly	ADV
eblip-28141	34	16	in	in	ADP
eblip-28141	34	17	public	public	ADJ
eblip-28141	34	18	libraries	library	NOUN
eblip-28141	34	19	.	.	PUNCT
eblip-28141	35	1	the	the	DET
eblip-28141	35	2	article	article	NOUN
eblip-28141	35	3	cites	cite	VERB
eblip-28141	35	4	four	four	NUM
eblip-28141	35	5	studies	study	NOUN
eblip-28141	35	6	of	of	ADP
eblip-28141	35	7	academic	academic	ADJ
eblip-28141	35	8	libraries	library	NOUN
eblip-28141	35	9	as	as	ADP
eblip-28141	35	10	of	of	ADP
eblip-28141	35	11	2013	2013	NUM
eblip-28141	35	12	and	and	CCONJ
eblip-28141	35	13	seven	seven	NUM
eblip-28141	35	14	studies	study	NOUN
eblip-28141	35	15	of	of	ADP
eblip-28141	35	16	public	public	ADJ
eblip-28141	35	17	libraries	library	NOUN
eblip-28141	35	18	.	.	PUNCT
eblip-28141	36	1	this	this	DET
eblip-28141	36	2	study	study	NOUN
eblip-28141	36	3	thus	thus	ADV
eblip-28141	36	4	contributes	contribute	VERB
eblip-28141	36	5	to	to	ADP
eblip-28141	36	6	the	the	DET
eblip-28141	36	7	growing	grow	VERB
eblip-28141	36	8	discussion	discussion	NOUN
eblip-28141	36	9	and	and	CCONJ
eblip-28141	36	10	application	application	NOUN
eblip-28141	36	11	of	of	ADP
eblip-28141	36	12	secret	secret	ADJ
eblip-28141	36	13	shopping	shopping	NOUN
eblip-28141	36	14	in	in	ADP
eblip-28141	36	15	academic	academic	ADJ
eblip-28141	36	16	libraries	library	NOUN
eblip-28141	36	17	,	,	PUNCT
eblip-28141	36	18	which	which	PRON
eblip-28141	36	19	includes	include	VERB
eblip-28141	36	20	more	more	ADJ
eblip-28141	36	21	recent	recent	ADJ
eblip-28141	36	22	publications	publication	NOUN
eblip-28141	36	23	by	by	ADP
eblip-28141	36	24	crowe	crowe	PROPN
eblip-28141	36	25	and	and	CCONJ
eblip-28141	36	26	bradshaw	bradshaw	PROPN
eblip-28141	36	27	(	(	PUNCT
eblip-28141	36	28	2015	2015	NUM
eblip-28141	36	29	)	)	PUNCT
eblip-28141	36	30	and	and	CCONJ
eblip-28141	36	31	zorica	zorica	PROPN
eblip-28141	36	32	,	,	PUNCT
eblip-28141	36	33	ivanjko	ivanjko	ADV
eblip-28141	36	34	,	,	PUNCT
eblip-28141	36	35	and	and	CCONJ
eblip-28141	36	36	spiranec	spiranec	X
eblip-28141	36	37	(	(	PUNCT
eblip-28141	36	38	2014	2014	NUM
eblip-28141	36	39	)	)	PUNCT
eblip-28141	36	40	.	.	PUNCT
eblip-28141	36	41	  	  	SPACE
eblip-28141	36	42	using	use	VERB
eblip-28141	36	43	glynn	glynn	PROPN
eblip-28141	36	44	’s	’s	PART
eblip-28141	36	45	ebl	ebl	PROPN
eblip-28141	36	46	critical	critical	ADJ
eblip-28141	36	47	appraisal	appraisal	NOUN
eblip-28141	36	48	checklist	checklist	NOUN
eblip-28141	36	49	(	(	PUNCT
eblip-28141	36	50	2006	2006	NUM
eblip-28141	36	51	)	)	PUNCT
eblip-28141	36	52	,	,	PUNCT
eblip-28141	36	53	the	the	DET
eblip-28141	36	54	study	study	NOUN
eblip-28141	36	55	’s	’s	PART
eblip-28141	36	56	limitations	limitation	NOUN
eblip-28141	36	57	are	be	AUX
eblip-28141	36	58	related	relate	VERB
eblip-28141	36	59	most	most	ADV
eblip-28141	36	60	significantly	significantly	ADV
eblip-28141	36	61	to	to	ADP
eblip-28141	36	62	population	population	NOUN
eblip-28141	36	63	and	and	CCONJ
eblip-28141	36	64	,	,	PUNCT
eblip-28141	36	65	to	to	ADP
eblip-28141	36	66	a	a	DET
eblip-28141	36	67	lesser	less	ADJ
eblip-28141	36	68	extent	extent	NOUN
eblip-28141	36	69	,	,	PUNCT
eblip-28141	36	70	data	datum	NOUN
eblip-28141	36	71	collection	collection	NOUN
eblip-28141	36	72	and	and	CCONJ
eblip-28141	36	73	results	result	NOUN
eblip-28141	36	74	.	.	PUNCT
eblip-28141	37	1	the	the	DET
eblip-28141	37	2	study	study	NOUN
eblip-28141	37	3	aimed	aim	VERB
eblip-28141	37	4	to	to	PART
eblip-28141	37	5	recruit	recruit	VERB
eblip-28141	37	6	five	five	NUM
eblip-28141	37	7	participants	participant	NOUN
eblip-28141	37	8	from	from	ADP
eblip-28141	37	9	each	each	PRON
eblip-28141	37	10	of	of	ADP
eblip-28141	37	11	the	the	DET
eblip-28141	37	12	university	university	NOUN
eblip-28141	37	13	’s	’s	PART
eblip-28141	37	14	main	main	ADJ
eblip-28141	37	15	stakeholder	stakeholder	NOUN
eblip-28141	37	16	groups	group	NOUN
eblip-28141	37	17	:	:	PUNCT
eblip-28141	37	18	faculty	faculty	NOUN
eblip-28141	37	19	,	,	PUNCT
eblip-28141	37	20	staff	staff	NOUN
eblip-28141	37	21	,	,	PUNCT
eblip-28141	37	22	and	and	CCONJ
eblip-28141	37	23	students	student	NOUN
eblip-28141	37	24	.	.	PUNCT
eblip-28141	38	1	the	the	DET
eblip-28141	38	2	actual	actual	ADJ
eblip-28141	38	3	total	total	ADJ
eblip-28141	38	4	figure	figure	NOUN
eblip-28141	38	5	was	be	AUX
eblip-28141	38	6	11	11	NUM
eblip-28141	38	7	participants	participant	NOUN
eblip-28141	38	8	,	,	PUNCT
eblip-28141	38	9	only	only	ADV
eblip-28141	38	10	2	2	NUM
eblip-28141	38	11	of	of	ADP
eblip-28141	38	12	them	they	PRON
eblip-28141	38	13	students	student	NOUN
eblip-28141	38	14	.	.	PUNCT
eblip-28141	39	1	the	the	DET
eblip-28141	39	2	author	author	NOUN
eblip-28141	39	3	noted	note	VERB
eblip-28141	39	4	that	that	SCONJ
eblip-28141	39	5	comments	comment	NOUN
eblip-28141	39	6	from	from	ADP
eblip-28141	39	7	faculty	faculty	NOUN
eblip-28141	39	8	and	and	CCONJ
eblip-28141	39	9	staff	staff	NOUN
eblip-28141	39	10	were	be	AUX
eblip-28141	39	11	richer	rich	ADJ
eblip-28141	39	12	than	than	ADP
eblip-28141	39	13	those	those	PRON
eblip-28141	39	14	from	from	ADP
eblip-28141	39	15	the	the	DET
eblip-28141	39	16	students	student	NOUN
eblip-28141	39	17	.	.	PUNCT
eblip-28141	40	1	the	the	DET
eblip-28141	40	2	study	study	NOUN
eblip-28141	40	3	thus	thus	ADV
eblip-28141	40	4	exhibits	exhibit	VERB
eblip-28141	40	5	selection	selection	NOUN
eblip-28141	40	6	bias	bias	NOUN
eblip-28141	40	7	,	,	PUNCT
eblip-28141	40	8	whereby	whereby	SCONJ
eblip-28141	40	9	the	the	DET
eblip-28141	40	10	sample	sample	NOUN
eblip-28141	40	11	was	be	AUX
eblip-28141	40	12	not	not	PART
eblip-28141	40	13	fully	fully	ADV
eblip-28141	40	14	representative	representative	ADJ
eblip-28141	40	15	of	of	ADP
eblip-28141	40	16	the	the	DET
eblip-28141	40	17	entire	entire	ADJ
eblip-28141	40	18	population	population	NOUN
eblip-28141	40	19	.	.	PUNCT
eblip-28141	41	1	for	for	ADP
eblip-28141	41	2	data	data	NOUN
eblip-28141	41	3	collection	collection	NOUN
eblip-28141	41	4	,	,	PUNCT
eblip-28141	41	5	the	the	DET
eblip-28141	41	6	author	author	NOUN
eblip-28141	41	7	did	do	AUX
eblip-28141	41	8	not	not	PART
eblip-28141	41	9	state	state	VERB
eblip-28141	41	10	at	at	ADP
eblip-28141	41	11	what	what	DET
eblip-28141	41	12	point	point	NOUN
eblip-28141	41	13	after	after	SCONJ
eblip-28141	41	14	the	the	DET
eblip-28141	41	15	transaction	transaction	NOUN
eblip-28141	41	16	participants	participant	NOUN
eblip-28141	41	17	completed	complete	VERB
eblip-28141	41	18	the	the	DET
eblip-28141	41	19	evaluation	evaluation	NOUN
eblip-28141	41	20	form	form	NOUN
eblip-28141	41	21	.	.	PUNCT
eblip-28141	42	1	two	two	NUM
eblip-28141	42	2	weeks	week	NOUN
eblip-28141	42	3	was	be	AUX
eblip-28141	42	4	allotted	allot	VERB
eblip-28141	42	5	for	for	ADP
eblip-28141	42	6	both	both	DET
eblip-28141	42	7	rounds	round	NOUN
eblip-28141	42	8	of	of	ADP
eblip-28141	42	9	secret	secret	ADJ
eblip-28141	42	10	shopping	shopping	NOUN
eblip-28141	42	11	,	,	PUNCT
eblip-28141	42	12	but	but	CCONJ
eblip-28141	42	13	it	it	PRON
eblip-28141	42	14	is	be	AUX
eblip-28141	42	15	unclear	unclear	ADJ
eblip-28141	42	16	whether	whether	SCONJ
eblip-28141	42	17	the	the	DET
eblip-28141	42	18	participant	participant	NOUN
eblip-28141	42	19	completed	complete	VERB
eblip-28141	42	20	the	the	DET
eblip-28141	42	21	form	form	NOUN
eblip-28141	42	22	immediately	immediately	ADV
eblip-28141	42	23	or	or	CCONJ
eblip-28141	42	24	waited	wait	VERB
eblip-28141	42	25	several	several	ADJ
eblip-28141	42	26	hours	hour	NOUN
eblip-28141	42	27	or	or	CCONJ
eblip-28141	42	28	possibly	possibly	ADV
eblip-28141	42	29	longer	long	ADV
eblip-28141	42	30	.	.	PUNCT
eblip-28141	43	1	there	there	PRON
eblip-28141	43	2	was	be	VERB
eblip-28141	43	3	thus	thus	ADV
eblip-28141	43	4	a	a	DET
eblip-28141	43	5	risk	risk	NOUN
eblip-28141	43	6	of	of	ADP
eblip-28141	43	7	recall	recall	NOUN
eblip-28141	43	8	bias	bias	NOUN
eblip-28141	43	9	,	,	PUNCT
eblip-28141	43	10	in	in	ADP
eblip-28141	43	11	that	that	SCONJ
eblip-28141	43	12	the	the	DET
eblip-28141	43	13	data	datum	NOUN
eblip-28141	43	14	relied	rely	VERB
eblip-28141	43	15	on	on	ADP
eblip-28141	43	16	the	the	DET
eblip-28141	43	17	shopper	shopper	NOUN
eblip-28141	43	18	’s	’s	PART
eblip-28141	43	19	memory	memory	NOUN
eblip-28141	43	20	of	of	ADP
eblip-28141	43	21	the	the	DET
eblip-28141	43	22	event	event	NOUN
eblip-28141	43	23	rather	rather	ADV
eblip-28141	43	24	than	than	ADP
eblip-28141	43	25	the	the	DET
eblip-28141	43	26	actual	actual	ADJ
eblip-28141	43	27	event	event	NOUN
eblip-28141	43	28	itself	itself	PRON
eblip-28141	43	29	.	.	PUNCT
eblip-28141	43	30	  	  	SPACE
eblip-28141	44	1	unfortunately	unfortunately	ADV
eblip-28141	44	2	,	,	PUNCT
eblip-28141	44	3	the	the	DET
eblip-28141	44	4	results	result	NOUN
eblip-28141	44	5	have	have	VERB
eblip-28141	44	6	low	low	ADJ
eblip-28141	44	7	external	external	ADJ
eblip-28141	44	8	validity	validity	NOUN
eblip-28141	44	9	as	as	SCONJ
eblip-28141	44	10	the	the	DET
eblip-28141	44	11	sample	sample	NOUN
eblip-28141	44	12	size	size	NOUN
eblip-28141	44	13	was	be	AUX
eblip-28141	44	14	too	too	ADV
eblip-28141	44	15	small	small	ADJ
eblip-28141	44	16	for	for	ADP
eblip-28141	44	17	generalizable	generalizable	ADJ
eblip-28141	44	18	conclusions	conclusion	NOUN
eblip-28141	44	19	beyond	beyond	ADP
eblip-28141	44	20	a	a	DET
eblip-28141	44	21	local	local	ADJ
eblip-28141	44	22	context	context	NOUN
eblip-28141	44	23	.	.	PUNCT
eblip-28141	45	1	however	however	ADV
eblip-28141	45	2	,	,	PUNCT
eblip-28141	45	3	this	this	PRON
eblip-28141	45	4	highlights	highlight	VERB
eblip-28141	45	5	two	two	NUM
eblip-28141	45	6	strengths	strength	NOUN
eblip-28141	45	7	of	of	ADP
eblip-28141	45	8	the	the	DET
eblip-28141	45	9	study	study	NOUN
eblip-28141	45	10	.	.	PUNCT
eblip-28141	46	1	firstly	firstly	ADV
eblip-28141	46	2	,	,	PUNCT
eblip-28141	46	3	the	the	DET
eblip-28141	46	4	study	study	NOUN
eblip-28141	46	5	exhibits	exhibit	VERB
eblip-28141	46	6	strong	strong	ADJ
eblip-28141	46	7	ecological	ecological	ADJ
eblip-28141	46	8	validity	validity	NOUN
eblip-28141	46	9	as	as	SCONJ
eblip-28141	46	10	it	it	PRON
eblip-28141	46	11	was	be	AUX
eblip-28141	46	12	conducted	conduct	VERB
eblip-28141	46	13	in	in	ADP
eblip-28141	46	14	a	a	DET
eblip-28141	46	15	natural	natural	ADJ
eblip-28141	46	16	setting	setting	NOUN
eblip-28141	46	17	with	with	ADP
eblip-28141	46	18	actual	actual	ADJ
eblip-28141	46	19	patrons	patron	NOUN
eblip-28141	46	20	who	who	PRON
eblip-28141	46	21	were	be	AUX
eblip-28141	46	22	encouraged	encourage	VERB
eblip-28141	46	23	to	to	PART
eblip-28141	46	24	present	present	VERB
eblip-28141	46	25	a	a	DET
eblip-28141	46	26	real	real	ADJ
eblip-28141	46	27	information	information	NOUN
eblip-28141	46	28	need	need	NOUN
eblip-28141	46	29	by	by	ADP
eblip-28141	46	30	selecting	select	VERB
eblip-28141	46	31	their	their	PRON
eblip-28141	46	32	own	own	ADJ
eblip-28141	46	33	question	question	NOUN
eblip-28141	46	34	.	.	PUNCT
eblip-28141	47	1	secondly	secondly	ADV
eblip-28141	47	2	,	,	PUNCT
eblip-28141	47	3	the	the	DET
eblip-28141	47	4	author	author	NOUN
eblip-28141	47	5	used	use	VERB
eblip-28141	47	6	trends	trend	NOUN
eblip-28141	47	7	identified	identify	VERB
eblip-28141	47	8	through	through	ADP
eblip-28141	47	9	previous	previous	ADJ
eblip-28141	47	10	research	research	NOUN
eblip-28141	47	11	,	,	PUNCT
eblip-28141	47	12	namely	namely	ADV
eblip-28141	47	13	campus	campus	NOUN
eblip-28141	47	14	surveys	survey	NOUN
eblip-28141	47	15	,	,	PUNCT
eblip-28141	47	16	to	to	PART
eblip-28141	47	17	inform	inform	VERB
eblip-28141	47	18	and	and	CCONJ
eblip-28141	47	19	enhance	enhance	VERB
eblip-28141	47	20	the	the	DET
eblip-28141	47	21	precision	precision	NOUN
eblip-28141	47	22	of	of	ADP
eblip-28141	47	23	the	the	DET
eblip-28141	47	24	evaluation	evaluation	NOUN
eblip-28141	47	25	form	form	NOUN
eblip-28141	47	26	.	.	PUNCT
eblip-28141	47	27	  	  	SPACE
eblip-28141	48	1	the	the	DET
eblip-28141	48	2	implications	implication	NOUN
eblip-28141	48	3	for	for	ADP
eblip-28141	48	4	practitioners	practitioner	NOUN
eblip-28141	48	5	are	be	AUX
eblip-28141	48	6	related	relate	VERB
eblip-28141	48	7	to	to	ADP
eblip-28141	48	8	the	the	DET
eblip-28141	48	9	study	study	NOUN
eblip-28141	48	10	’s	’s	PART
eblip-28141	48	11	methodology	methodology	NOUN
eblip-28141	48	12	rather	rather	ADV
eblip-28141	48	13	than	than	ADP
eblip-28141	48	14	its	its	PRON
eblip-28141	48	15	results	result	NOUN
eblip-28141	48	16	.	.	PUNCT
eblip-28141	49	1	as	as	SCONJ
eblip-28141	49	2	ux	ux	PROPN
eblip-28141	49	3	and	and	CCONJ
eblip-28141	49	4	service	service	NOUN
eblip-28141	49	5	delivery	delivery	NOUN
eblip-28141	49	6	become	become	VERB
eblip-28141	49	7	increasingly	increasingly	ADV
eblip-28141	49	8	important	important	ADJ
eblip-28141	49	9	to	to	ADP
eblip-28141	49	10	academic	academic	ADJ
eblip-28141	49	11	libraries	library	NOUN
eblip-28141	49	12	(	(	PUNCT
eblip-28141	49	13	bell	bell	NOUN
eblip-28141	49	14	,	,	PUNCT
eblip-28141	49	15	2014	2014	NUM
eblip-28141	49	16	)	)	PUNCT
eblip-28141	49	17	,	,	PUNCT
eblip-28141	49	18	this	this	DET
eblip-28141	49	19	study	study	NOUN
eblip-28141	49	20	adds	add	VERB
eblip-28141	49	21	to	to	ADP
eblip-28141	49	22	the	the	DET
eblip-28141	49	23	research	research	NOUN
eblip-28141	49	24	applying	apply	VERB
eblip-28141	49	25	secret	secret	ADJ
eblip-28141	49	26	shopping	shopping	NOUN
eblip-28141	49	27	as	as	ADP
eblip-28141	49	28	an	an	DET
eblip-28141	49	29	alternative	alternative	NOUN
eblip-28141	49	30	to	to	ADP
eblip-28141	49	31	what	what	PRON
eblip-28141	49	32	some	some	PRON
eblip-28141	49	33	have	have	AUX
eblip-28141	49	34	claimed	claim	VERB
eblip-28141	49	35	is	be	AUX
eblip-28141	49	36	an	an	DET
eblip-28141	49	37	over	over	ADP
eblip-28141	49	38	-	-	PUNCT
eblip-28141	49	39	dependence	dependence	NOUN
eblip-28141	49	40	on	on	ADP
eblip-28141	49	41	surveys	survey	NOUN
eblip-28141	49	42	in	in	ADP
eblip-28141	49	43	lis	lis	PROPN
eblip-28141	49	44	research	research	NOUN
eblip-28141	49	45	(	(	PUNCT
eblip-28141	49	46	halpern	halpern	PROPN
eblip-28141	49	47	,	,	PUNCT
eblip-28141	49	48	eaker	eaker	NOUN
eblip-28141	49	49	,	,	PUNCT
eblip-28141	49	50	jackson	jackson	PROPN
eblip-28141	49	51	,	,	PUNCT
eblip-28141	49	52	&	&	CCONJ
eblip-28141	49	53	bouquin	bouquin	PROPN
eblip-28141	49	54	,	,	PUNCT
eblip-28141	49	55	2015	2015	NUM
eblip-28141	49	56	)	)	PUNCT
eblip-28141	49	57	.	.	PUNCT
eblip-28141	50	1	in	in	ADP
eblip-28141	50	2	sum	sum	NOUN
eblip-28141	50	3	,	,	PUNCT
eblip-28141	50	4	secret	secret	ADJ
eblip-28141	50	5	shopping	shopping	NOUN
eblip-28141	50	6	is	be	AUX
eblip-28141	50	7	an	an	DET
eblip-28141	50	8	effective	effective	ADJ
eblip-28141	50	9	tool	tool	NOUN
eblip-28141	50	10	for	for	ADP
eblip-28141	50	11	exposing	expose	VERB
eblip-28141	50	12	or	or	CCONJ
eblip-28141	50	13	verifying	verify	VERB
eblip-28141	50	14	local	local	ADJ
eblip-28141	50	15	patterns	pattern	NOUN
eblip-28141	50	16	in	in	ADP
eblip-28141	50	17	library	library	PROPN
eblip-28141	50	18	ux	ux	PROPN
eblip-28141	50	19	.	.	PUNCT
eblip-28141	51	1	for	for	ADP
eblip-28141	51	2	more	more	ADV
eblip-28141	51	3	reliable	reliable	ADJ
eblip-28141	51	4	results	result	NOUN
eblip-28141	51	5	,	,	PUNCT
eblip-28141	51	6	it	it	PRON
eblip-28141	51	7	should	should	AUX
eblip-28141	51	8	be	be	AUX
eblip-28141	51	9	combined	combine	VERB
eblip-28141	51	10	with	with	ADP
eblip-28141	51	11	other	other	ADJ
eblip-28141	51	12	methods	method	NOUN
eblip-28141	51	13	or	or	CCONJ
eblip-28141	51	14	designed	design	VERB
eblip-28141	51	15	to	to	PART
eblip-28141	51	16	avoid	avoid	VERB
eblip-28141	51	17	this	this	DET
eblip-28141	51	18	study	study	NOUN
eblip-28141	51	19	’s	’s	PART
eblip-28141	51	20	limitations	limitation	NOUN
eblip-28141	51	21	by	by	ADP
eblip-28141	51	22	seeking	seek	VERB
eblip-28141	51	23	a	a	DET
eblip-28141	51	24	larger	large	ADJ
eblip-28141	51	25	sample	sample	NOUN
eblip-28141	51	26	size	size	NOUN
eblip-28141	51	27	or	or	CCONJ
eblip-28141	51	28	requiring	require	VERB
eblip-28141	51	29	participants	participant	NOUN
eblip-28141	51	30	to	to	PART
eblip-28141	51	31	complete	complete	VERB
eblip-28141	51	32	multiple	multiple	ADJ
eblip-28141	51	33	rounds	round	NOUN
eblip-28141	51	34	at	at	ADP
eblip-28141	51	35	specified	specify	VERB
eblip-28141	51	36	time	time	NOUN
eblip-28141	51	37	intervals	interval	NOUN
eblip-28141	51	38	,	,	PUNCT
eblip-28141	51	39	for	for	ADP
eblip-28141	51	40	example	example	NOUN
eblip-28141	51	41	.	.	PUNCT
eblip-28141	51	42	  	  	SPACE
eblip-28141	52	1	references	reference	NOUN
eblip-28141	52	2	  	  	SPACE
eblip-28141	52	3	bell	bell	NOUN
eblip-28141	52	4	,	,	PUNCT
eblip-28141	52	5	s.	s.	PROPN
eblip-28141	52	6	j.	j.	PROPN
eblip-28141	52	7	(	(	PUNCT
eblip-28141	52	8	2014	2014	NUM
eblip-28141	52	9	)	)	PUNCT
eblip-28141	52	10	staying	stay	VERB
eblip-28141	52	11	true	true	ADJ
eblip-28141	52	12	to	to	ADP
eblip-28141	52	13	the	the	DET
eblip-28141	52	14	core	core	NOUN
eblip-28141	52	15	:	:	PUNCT
eblip-28141	52	16	designing	design	VERB
eblip-28141	52	17	the	the	DET
eblip-28141	52	18	future	future	ADJ
eblip-28141	52	19	academic	academic	ADJ
eblip-28141	52	20	library	library	NOUN
eblip-28141	52	21	experience	experience	NOUN
eblip-28141	52	22	.	.	PUNCT
eblip-28141	53	1	portal	portal	ADJ
eblip-28141	53	2	:	:	PUNCT
eblip-28141	53	3	libraries	library	NOUN
eblip-28141	53	4	and	and	CCONJ
eblip-28141	53	5	the	the	DET
eblip-28141	53	6	academy	academy	NOUN
eblip-28141	53	7	,	,	PUNCT
eblip-28141	53	8	14(3	14(3	NUM
eblip-28141	53	9	)	)	PUNCT
eblip-28141	53	10	,	,	PUNCT
eblip-28141	53	11	369–382	369–382	NUM
eblip-28141	53	12	.	.	PUNCT
eblip-28141	54	1	doi	doi	NOUN
eblip-28141	54	2	:	:	PUNCT
eblip-28141	54	3	10.1353	10.1353	NUM
eblip-28141	54	4	/	/	SYM
eblip-28141	54	5	pla.2014.0021	pla.2014.0021	NUM
eblip-28141	54	6	  	  	SPACE
eblip-28141	54	7	crowe	crowe	PROPN
eblip-28141	54	8	,	,	PUNCT
eblip-28141	54	9	k.	k.	PROPN
eblip-28141	54	10	,	,	PUNCT
eblip-28141	54	11	&	&	CCONJ
eblip-28141	54	12	bradshaw	bradshaw	PROPN
eblip-28141	54	13	,	,	PUNCT
eblip-28141	54	14	a.	a.	PROPN
eblip-28141	54	15	k.	k.	PROPN
eblip-28141	54	16	(	(	PUNCT
eblip-28141	54	17	2016	2016	NUM
eblip-28141	54	18	)	)	PUNCT
eblip-28141	54	19	.	.	PUNCT
eblip-28141	55	1	taking	take	VERB
eblip-28141	55	2	a	a	DET
eblip-28141	55	3	page	page	NOUN
eblip-28141	55	4	from	from	ADP
eblip-28141	55	5	retail	retail	ADJ
eblip-28141	55	6	:	:	PUNCT
eblip-28141	55	7	secret	secret	ADJ
eblip-28141	55	8	shopping	shopping	NOUN
eblip-28141	55	9	for	for	ADP
eblip-28141	55	10	academic	academic	ADJ
eblip-28141	55	11	libraries	library	NOUN
eblip-28141	55	12	.	.	PUNCT
eblip-28141	56	1	evidence	evidence	NOUN
eblip-28141	56	2	based	base	VERB
eblip-28141	56	3	library	library	PROPN
eblip-28141	56	4	&	&	CCONJ
eblip-28141	56	5	information	information	NOUN
eblip-28141	56	6	practice	practice	NOUN
eblip-28141	56	7	,	,	PUNCT
eblip-28141	56	8	11(1	11(1	NUM
eblip-28141	56	9	)	)	PUNCT
eblip-28141	56	10	,	,	PUNCT
eblip-28141	56	11	40	40	NUM
eblip-28141	56	12	-	-	SYM
eblip-28141	56	13	56	56	NUM
eblip-28141	56	14	.	.	PUNCT
eblip-28141	56	15	doi:10.18438	doi:10.18438	NOUN
eblip-28141	56	16	/	/	SYM
eblip-28141	56	17	b85s6h	b85s6h	PROPN
eblip-28141	56	18	glynn	glynn	PROPN
eblip-28141	56	19	,	,	PUNCT
eblip-28141	56	20	l.	l.	PROPN
eblip-28141	56	21	(	(	PUNCT
eblip-28141	56	22	2006	2006	NUM
eblip-28141	56	23	)	)	PUNCT
eblip-28141	56	24	.	.	PUNCT
eblip-28141	57	1	a	a	DET
eblip-28141	57	2	critical	critical	ADJ
eblip-28141	57	3	appraisal	appraisal	NOUN
eblip-28141	57	4	tool	tool	NOUN
eblip-28141	57	5	for	for	ADP
eblip-28141	57	6	library	library	NOUN
eblip-28141	57	7	and	and	CCONJ
eblip-28141	57	8	information	information	NOUN
eblip-28141	57	9	research	research	NOUN
eblip-28141	57	10	.	.	PUNCT
eblip-28141	58	1	library	library	NOUN
eblip-28141	58	2	hi	hi	INTJ
eblip-28141	58	3	tech	tech	NOUN
eblip-28141	58	4	,	,	PUNCT
eblip-28141	58	5	24(3	24(3	NUM
eblip-28141	58	6	)	)	PUNCT
eblip-28141	58	7	,	,	PUNCT
eblip-28141	58	8	387	387	NUM
eblip-28141	58	9	-	-	SYM
eblip-28141	58	10	399	399	NUM
eblip-28141	58	11	.	.	PUNCT
eblip-28141	59	1	doi	doi	NOUN
eblip-28141	59	2	:	:	PUNCT
eblip-28141	59	3	10.1108/07378830610692154	10.1108/07378830610692154	NUM
eblip-28141	59	4	  	  	SPACE
eblip-28141	59	5	halpern	halpern	PROPN
eblip-28141	59	6	,	,	PUNCT
eblip-28141	59	7	r.	r.	PROPN
eblip-28141	59	8	,	,	PUNCT
eblip-28141	59	9	eaker	eaker	NOUN
eblip-28141	59	10	,	,	PUNCT
eblip-28141	59	11	c.	c.	PROPN
eblip-28141	59	12	,	,	PUNCT
eblip-28141	59	13	jackson	jackson	PROPN
eblip-28141	59	14	,	,	PUNCT
eblip-28141	59	15	j.	j.	PROPN
eblip-28141	59	16	,	,	PUNCT
eblip-28141	59	17	&	&	CCONJ
eblip-28141	59	18	bouquin	bouquin	PROPN
eblip-28141	59	19	,	,	PUNCT
eblip-28141	59	20	d.	d.	PROPN
eblip-28141	59	21	(	(	PUNCT
eblip-28141	59	22	2015	2015	NUM
eblip-28141	59	23	)	)	PUNCT
eblip-28141	59	24	.	.	PUNCT
eblip-28141	60	1	#	#	SYM
eblip-28141	60	2	ditchthesurvey	ditchthesurvey	NOUN
eblip-28141	60	3	:	:	PUNCT
eblip-28141	60	4	expanding	expand	VERB
eblip-28141	60	5	methodological	methodological	ADJ
eblip-28141	60	6	diversity	diversity	NOUN
eblip-28141	60	7	in	in	ADP
eblip-28141	60	8	lis	li	NOUN
eblip-28141	60	9	research	research	NOUN
eblip-28141	60	10	.	.	PUNCT
eblip-28141	61	1	in	in	ADP
eblip-28141	61	2	the	the	DET
eblip-28141	61	3	library	library	NOUN
eblip-28141	61	4	with	with	ADP
eblip-28141	61	5	the	the	DET
eblip-28141	61	6	lead	lead	ADJ
eblip-28141	61	7	pipe	pipe	NOUN
eblip-28141	61	8	,	,	PUNCT
eblip-28141	61	9	1	1	NUM
eblip-28141	61	10	-	-	SYM
eblip-28141	61	11	13	13	NUM
eblip-28141	61	12	.	.	PUNCT
eblip-28141	61	13	retrieved	retrieve	VERB
eblip-28141	61	14	from	from	ADP
eblip-28141	61	15	http://www.inthelibrarywiththeleadpipe.org	http://www.inthelibrarywiththeleadpipe.org	PROPN
eblip-28141	61	16	    	    	SPACE
eblip-28141	61	17	zorica	zorica	PROPN
eblip-28141	61	18	,	,	PUNCT
eblip-28141	61	19	m.	m.	PROPN
eblip-28141	61	20	b.	b.	PROPN
eblip-28141	61	21	,	,	PUNCT
eblip-28141	61	22	ivanjko	ivanjko	ADV
eblip-28141	61	23	,	,	PUNCT
eblip-28141	61	24	t.	t.	PROPN
eblip-28141	61	25	,	,	PUNCT
eblip-28141	61	26	&	&	CCONJ
eblip-28141	61	27	spiranec	spiranec	PROPN
eblip-28141	61	28	,	,	PUNCT
eblip-28141	61	29	s.	s.	PROPN
eblip-28141	61	30	(	(	PUNCT
eblip-28141	61	31	2014	2014	NUM
eblip-28141	61	32	)	)	PUNCT
eblip-28141	61	33	.	.	PUNCT
eblip-28141	62	1	mystery	mystery	NOUN
eblip-28141	62	2	shopping	shopping	NOUN
eblip-28141	62	3	in	in	ADP
eblip-28141	62	4	libraries	library	NOUN
eblip-28141	62	5	are	be	AUX
eblip-28141	62	6	we	we	PRON
eblip-28141	62	7	ready	ready	ADJ
eblip-28141	62	8	?	?	PUNCT
eblip-28141	63	1	qualitative	qualitative	ADJ
eblip-28141	63	2	&	&	CCONJ
eblip-28141	63	3	quantitative	quantitative	ADJ
eblip-28141	63	4	methods	method	NOUN
eblip-28141	63	5	in	in	ADP
eblip-28141	63	6	libraries	library	NOUN
eblip-28141	63	7	,	,	PUNCT
eblip-28141	63	8	2	2	NUM
eblip-28141	63	9	,	,	PUNCT
eblip-28141	63	10	433	433	NUM
eblip-28141	63	11	-	-	SYM
eblip-28141	63	12	442	442	NUM
eblip-28141	63	13	.	.	PUNCT
eblip-28141	63	14	retrieved	retrieve	VERB
eblip-28141	63	15	from	from	ADP
eblip-28141	63	16	http://www.qqml.net/	http://www.qqml.net/	NOUN
eblip-28141	63	17	    	    	SPACE