id	sid	tid	token	lemma	pos
eblip-28653	1	1	evidence	evidence	NOUN
eblip-28653	1	2	summary	summary	NOUN
eblip-28653	1	3	  	  	SPACE
eblip-28653	1	4	chat	chat	NOUN
eblip-28653	1	5	transcript	transcript	NOUN
eblip-28653	1	6	analysis	analysis	NOUN
eblip-28653	1	7	reveals	reveal	VERB
eblip-28653	1	8	that	that	SCONJ
eblip-28653	1	9	undergraduate	undergraduate	ADJ
eblip-28653	1	10	students	student	NOUN
eblip-28653	1	11	are	be	AUX
eblip-28653	1	12	open	open	ADJ
eblip-28653	1	13	to	to	ADP
eblip-28653	1	14	instruction	instruction	NOUN
eblip-28653	1	15	,	,	PUNCT
eblip-28653	1	16	while	while	SCONJ
eblip-28653	1	17	instructors	instructor	NOUN
eblip-28653	1	18	and	and	CCONJ
eblip-28653	1	19	librarians	librarian	NOUN
eblip-28653	1	20	care	care	VERB
eblip-28653	1	21	about	about	ADP
eblip-28653	1	22	supporting	support	VERB
eblip-28653	1	23	student	student	NOUN
eblip-28653	1	24	learning	learning	NOUN
eblip-28653	1	25	  	  	SPACE
eblip-28653	1	26	a	a	DET
eblip-28653	1	27	review	review	NOUN
eblip-28653	1	28	of	of	ADP
eblip-28653	1	29	:	:	PUNCT
eblip-28653	1	30	jacoby	jacoby	PROPN
eblip-28653	1	31	,	,	PUNCT
eblip-28653	1	32	j.	j.	PROPN
eblip-28653	1	33	,	,	PUNCT
eblip-28653	1	34	ward	ward	PROPN
eblip-28653	1	35	,	,	PUNCT
eblip-28653	1	36	d.	d.	PROPN
eblip-28653	1	37	,	,	PUNCT
eblip-28653	1	38	avery	avery	PROPN
eblip-28653	1	39	,	,	PUNCT
eblip-28653	1	40	s.	s.	PROPN
eblip-28653	1	41	,	,	PUNCT
eblip-28653	1	42	&	&	CCONJ
eblip-28653	1	43	marcyk	marcyk	VERB
eblip-28653	1	44	,	,	PUNCT
eblip-28653	1	45	e.	e.	PROPN
eblip-28653	1	46	(	(	PUNCT
eblip-28653	1	47	2016	2016	NUM
eblip-28653	1	48	)	)	PUNCT
eblip-28653	1	49	.	.	PUNCT
eblip-28653	2	1	the	the	DET
eblip-28653	2	2	value	value	NOUN
eblip-28653	2	3	of	of	ADP
eblip-28653	2	4	chat	chat	NOUN
eblip-28653	2	5	reference	reference	NOUN
eblip-28653	2	6	services	service	NOUN
eblip-28653	2	7	:	:	PUNCT
eblip-28653	2	8	a	a	DET
eblip-28653	2	9	pilot	pilot	NOUN
eblip-28653	2	10	study	study	NOUN
eblip-28653	2	11	.	.	PUNCT
eblip-28653	3	1	portal	portal	PROPN
eblip-28653	3	2	:	:	PUNCT
eblip-28653	3	3	libraries	library	NOUN
eblip-28653	3	4	and	and	CCONJ
eblip-28653	3	5	the	the	DET
eblip-28653	3	6	academy	academy	PROPN
eblip-28653	3	7	,	,	PUNCT
eblip-28653	3	8	16(1	16(1	NUM
eblip-28653	3	9	)	)	PUNCT
eblip-28653	3	10	,	,	PUNCT
eblip-28653	3	11	109	109	NUM
eblip-28653	3	12	-	-	SYM
eblip-28653	3	13	129	129	NUM
eblip-28653	3	14	.	.	PUNCT
eblip-28653	4	1	https://doi.org/10.1353/pla.2016.0013	https://doi.org/10.1353/pla.2016.0013	NOUN
eblip-28653	4	2	  	  	SPACE
eblip-28653	4	3	reviewed	review	VERB
eblip-28653	4	4	by	by	ADP
eblip-28653	4	5	:	:	PUNCT
eblip-28653	4	6	elaine	elaine	PROPN
eblip-28653	4	7	sullo	sullo	PROPN
eblip-28653	4	8	coordinator	coordinator	NOUN
eblip-28653	4	9	,	,	PUNCT
eblip-28653	4	10	information	information	NOUN
eblip-28653	4	11	and	and	CCONJ
eblip-28653	4	12	instructional	instructional	ADJ
eblip-28653	4	13	services	service	NOUN
eblip-28653	4	14	himmelfarb	himmelfarb	VERB
eblip-28653	4	15	health	health	PROPN
eblip-28653	4	16	sciences	sciences	PROPN
eblip-28653	4	17	library	library	PROPN
eblip-28653	4	18	the	the	DET
eblip-28653	4	19	george	george	PROPN
eblip-28653	4	20	washington	washington	PROPN
eblip-28653	4	21	university	university	PROPN
eblip-28653	4	22	washington	washington	PROPN
eblip-28653	4	23	,	,	PUNCT
eblip-28653	4	24	district	district	PROPN
eblip-28653	4	25	of	of	ADP
eblip-28653	4	26	columbia	columbia	PROPN
eblip-28653	4	27	,	,	PUNCT
eblip-28653	4	28	united	united	PROPN
eblip-28653	4	29	states	states	PROPN
eblip-28653	4	30	of	of	ADP
eblip-28653	4	31	america	america	PROPN
eblip-28653	4	32	email	email	PROPN
eblip-28653	4	33	:	:	PUNCT
eblip-28653	4	34	elainej@gwu.edu	elainej@gwu.edu	PROPN
eblip-28653	4	35	  	  	SPACE
eblip-28653	4	36	received	receive	VERB
eblip-28653	4	37	:	:	PUNCT
eblip-28653	4	38	30	30	NUM
eblip-28653	4	39	nov	nov	NOUN
eblip-28653	4	40	.	.	PROPN
eblip-28653	4	41	2016	2016	NUM
eblip-28653	4	42	accepted	accept	VERB
eblip-28653	4	43	:	:	PUNCT
eblip-28653	4	44	1	1	NUM
eblip-28653	4	45	feb	feb	X
eblip-28653	4	46	.	.	PROPN
eblip-28653	4	47	2017	2017	NUM
eblip-28653	4	48	     	     	SPACE
eblip-28653	4	49	2017	2017	NUM
eblip-28653	4	50	sullo	sullo	NOUN
eblip-28653	4	51	.	.	PUNCT
eblip-28653	5	1	this	this	PRON
eblip-28653	5	2	is	be	AUX
eblip-28653	5	3	an	an	DET
eblip-28653	5	4	open	open	ADJ
eblip-28653	5	5	access	access	NOUN
eblip-28653	5	6	article	article	NOUN
eblip-28653	5	7	distributed	distribute	VERB
eblip-28653	5	8	under	under	ADP
eblip-28653	5	9	the	the	DET
eblip-28653	5	10	terms	term	NOUN
eblip-28653	5	11	of	of	ADP
eblip-28653	5	12	the	the	DET
eblip-28653	5	13	creative	creative	ADJ
eblip-28653	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-28653	5	15	alike	alike	ADJ
eblip-28653	5	16	license	license	VERB
eblip-28653	5	17	4.0	4.0	NUM
eblip-28653	5	18	international	international	ADJ
eblip-28653	5	19	(	(	PUNCT
eblip-28653	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-28653	5	21	)	)	PUNCT
eblip-28653	5	22	,	,	PUNCT
eblip-28653	5	23	which	which	PRON
eblip-28653	5	24	permits	permit	VERB
eblip-28653	5	25	unrestricted	unrestricted	ADJ
eblip-28653	5	26	use	use	NOUN
eblip-28653	5	27	,	,	PUNCT
eblip-28653	5	28	distribution	distribution	NOUN
eblip-28653	5	29	,	,	PUNCT
eblip-28653	5	30	and	and	CCONJ
eblip-28653	5	31	reproduction	reproduction	NOUN
eblip-28653	5	32	in	in	ADP
eblip-28653	5	33	any	any	DET
eblip-28653	5	34	medium	medium	NOUN
eblip-28653	5	35	,	,	PUNCT
eblip-28653	5	36	provided	provide	VERB
eblip-28653	5	37	the	the	DET
eblip-28653	5	38	original	original	ADJ
eblip-28653	5	39	work	work	NOUN
eblip-28653	5	40	is	be	AUX
eblip-28653	5	41	properly	properly	ADV
eblip-28653	5	42	attributed	attribute	VERB
eblip-28653	5	43	,	,	PUNCT
eblip-28653	5	44	not	not	PART
eblip-28653	5	45	used	use	VERB
eblip-28653	5	46	for	for	ADP
eblip-28653	5	47	commercial	commercial	ADJ
eblip-28653	5	48	purposes	purpose	NOUN
eblip-28653	5	49	,	,	PUNCT
eblip-28653	5	50	and	and	CCONJ
eblip-28653	5	51	,	,	PUNCT
eblip-28653	5	52	if	if	SCONJ
eblip-28653	5	53	transformed	transform	VERB
eblip-28653	5	54	,	,	PUNCT
eblip-28653	5	55	the	the	DET
eblip-28653	5	56	resulting	result	VERB
eblip-28653	5	57	work	work	NOUN
eblip-28653	5	58	is	be	AUX
eblip-28653	5	59	redistributed	redistribute	VERB
eblip-28653	5	60	under	under	ADP
eblip-28653	5	61	the	the	DET
eblip-28653	5	62	same	same	ADJ
eblip-28653	5	63	or	or	CCONJ
eblip-28653	5	64	similar	similar	ADJ
eblip-28653	5	65	license	license	NOUN
eblip-28653	5	66	to	to	ADP
eblip-28653	5	67	this	this	DET
eblip-28653	5	68	one	one	NUM
eblip-28653	5	69	.	.	PUNCT
eblip-28653	5	70	  	  	SPACE
eblip-28653	6	1	abstract	abstract	ADJ
eblip-28653	6	2	  	  	SPACE
eblip-28653	6	3	objective	objective	NOUN
eblip-28653	6	4	–	–	PUNCT
eblip-28653	6	5	to	to	PART
eblip-28653	6	6	investigate	investigate	VERB
eblip-28653	6	7	student	student	NOUN
eblip-28653	6	8	,	,	PUNCT
eblip-28653	6	9	instructor	instructor	NOUN
eblip-28653	6	10	,	,	PUNCT
eblip-28653	6	11	and	and	CCONJ
eblip-28653	6	12	librarian	librarian	ADJ
eblip-28653	6	13	perspectives	perspective	NOUN
eblip-28653	6	14	of	of	ADP
eblip-28653	6	15	chat	chat	NOUN
eblip-28653	6	16	reference	reference	NOUN
eblip-28653	6	17	service	service	NOUN
eblip-28653	6	18	in	in	ADP
eblip-28653	6	19	the	the	DET
eblip-28653	6	20	context	context	NOUN
eblip-28653	6	21	of	of	ADP
eblip-28653	6	22	first	first	ADJ
eblip-28653	6	23	-	-	PUNCT
eblip-28653	6	24	year	year	NOUN
eblip-28653	6	25	undergraduate	undergraduate	NOUN
eblip-28653	6	26	students	student	NOUN
eblip-28653	6	27	conducting	conduct	VERB
eblip-28653	6	28	research	research	NOUN
eblip-28653	6	29	for	for	ADP
eblip-28653	6	30	an	an	DET
eblip-28653	6	31	introductory	introductory	ADJ
eblip-28653	6	32	composition	composition	NOUN
eblip-28653	6	33	course	course	NOUN
eblip-28653	6	34	.	.	PUNCT
eblip-28653	6	35	  	  	SPACE
eblip-28653	7	1	design	design	NOUN
eblip-28653	7	2	–	–	PUNCT
eblip-28653	7	3	focus	focus	NOUN
eblip-28653	7	4	groups	group	NOUN
eblip-28653	7	5	,	,	PUNCT
eblip-28653	7	6	individual	individual	ADJ
eblip-28653	7	7	interviews	interview	NOUN
eblip-28653	7	8	,	,	PUNCT
eblip-28653	7	9	and	and	CCONJ
eblip-28653	7	10	surveys	survey	NOUN
eblip-28653	7	11	.	.	PUNCT
eblip-28653	7	12	  	  	SPACE
eblip-28653	7	13	setting	set	VERB
eblip-28653	7	14	–	–	PUNCT
eblip-28653	7	15	a	a	DET
eblip-28653	7	16	large	large	ADJ
eblip-28653	7	17	,	,	PUNCT
eblip-28653	7	18	public	public	ADJ
eblip-28653	7	19	university	university	NOUN
eblip-28653	7	20	in	in	ADP
eblip-28653	7	21	the	the	DET
eblip-28653	7	22	united	united	PROPN
eblip-28653	7	23	states	states	PROPN
eblip-28653	7	24	of	of	ADP
eblip-28653	7	25	america	america	PROPN
eblip-28653	7	26	.	.	PUNCT
eblip-28653	7	27	  	  	SPACE
eblip-28653	7	28	subjects	subject	NOUN
eblip-28653	7	29	–	–	PUNCT
eblip-28653	7	30	57	57	NUM
eblip-28653	7	31	library	library	NOUN
eblip-28653	7	32	reference	reference	NOUN
eblip-28653	7	33	providers	provider	NOUN
eblip-28653	7	34	,	,	PUNCT
eblip-28653	7	35	36	36	NUM
eblip-28653	7	36	instructors	instructor	NOUN
eblip-28653	7	37	of	of	ADP
eblip-28653	7	38	an	an	DET
eblip-28653	7	39	introductory	introductory	ADJ
eblip-28653	7	40	composition	composition	NOUN
eblip-28653	7	41	course	course	NOUN
eblip-28653	7	42	,	,	PUNCT
eblip-28653	7	43	and	and	CCONJ
eblip-28653	7	44	approximately	approximately	ADV
eblip-28653	7	45	936	936	NUM
eblip-28653	7	46	undergraduate	undergraduate	ADJ
eblip-28653	7	47	students	student	NOUN
eblip-28653	7	48	in	in	ADP
eblip-28653	7	49	certain	certain	ADJ
eblip-28653	7	50	sections	section	NOUN
eblip-28653	7	51	of	of	ADP
eblip-28653	7	52	the	the	DET
eblip-28653	7	53	introductory	introductory	ADJ
eblip-28653	7	54	composition	composition	NOUN
eblip-28653	7	55	course	course	NOUN
eblip-28653	7	56	who	who	PRON
eblip-28653	7	57	were	be	AUX
eblip-28653	7	58	assigned	assign	VERB
eblip-28653	7	59	a	a	DET
eblip-28653	7	60	specific	specific	ADJ
eblip-28653	7	61	research	research	NOUN
eblip-28653	7	62	project	project	NOUN
eblip-28653	7	63	.	.	PUNCT
eblip-28653	7	64	  	  	SPACE
eblip-28653	8	1	methods	method	NOUN
eblip-28653	8	2	–	–	PUNCT
eblip-28653	8	3	in	in	ADP
eblip-28653	8	4	spring	spring	NOUN
eblip-28653	8	5	of	of	ADP
eblip-28653	8	6	2014	2014	NUM
eblip-28653	8	7	,	,	PUNCT
eblip-28653	8	8	all	all	DET
eblip-28653	8	9	participants	participant	NOUN
eblip-28653	8	10	were	be	AUX
eblip-28653	8	11	invited	invite	VERB
eblip-28653	8	12	via	via	ADP
eblip-28653	8	13	email	email	NOUN
eblip-28653	8	14	to	to	PART
eblip-28653	8	15	respond	respond	VERB
eblip-28653	8	16	to	to	ADP
eblip-28653	8	17	an	an	DET
eblip-28653	8	18	anonymous	anonymous	ADJ
eblip-28653	8	19	chat	chat	NOUN
eblip-28653	8	20	transcript	transcript	NOUN
eblip-28653	8	21	of	of	ADP
eblip-28653	8	22	a	a	DET
eblip-28653	8	23	librarian	librarian	NOUN
eblip-28653	8	24	interacting	interact	VERB
eblip-28653	8	25	with	with	ADP
eblip-28653	8	26	a	a	DET
eblip-28653	8	27	student	student	NOUN
eblip-28653	8	28	working	work	VERB
eblip-28653	8	29	on	on	ADP
eblip-28653	8	30	his	his	PRON
eblip-28653	8	31	or	or	CCONJ
eblip-28653	8	32	her	her	PRON
eblip-28653	8	33	research	research	NOUN
eblip-28653	8	34	project	project	NOUN
eblip-28653	8	35	.	.	PUNCT
eblip-28653	9	1	study	study	NOUN
eblip-28653	9	2	participants	participant	NOUN
eblip-28653	9	3	could	could	AUX
eblip-28653	9	4	participate	participate	VERB
eblip-28653	9	5	via	via	ADP
eblip-28653	9	6	a	a	DET
eblip-28653	9	7	brief	brief	ADJ
eblip-28653	9	8	survey	survey	NOUN
eblip-28653	9	9	or	or	CCONJ
eblip-28653	9	10	by	by	ADP
eblip-28653	9	11	taking	take	VERB
eblip-28653	9	12	part	part	NOUN
eblip-28653	9	13	in	in	ADP
eblip-28653	9	14	a	a	DET
eblip-28653	9	15	focus	focus	NOUN
eblip-28653	9	16	group	group	NOUN
eblip-28653	9	17	or	or	CCONJ
eblip-28653	9	18	individual	individual	ADJ
eblip-28653	9	19	interview	interview	NOUN
eblip-28653	9	20	.	.	PUNCT
eblip-28653	10	1	the	the	DET
eblip-28653	10	2	invited	invite	VERB
eblip-28653	10	3	instructors	instructor	NOUN
eblip-28653	10	4	were	be	AUX
eblip-28653	10	5	asked	ask	VERB
eblip-28653	10	6	to	to	PART
eblip-28653	10	7	forward	forward	VERB
eblip-28653	10	8	the	the	DET
eblip-28653	10	9	invitation	invitation	NOUN
eblip-28653	10	10	to	to	ADP
eblip-28653	10	11	the	the	DET
eblip-28653	10	12	students	student	NOUN
eblip-28653	10	13	in	in	ADP
eblip-28653	10	14	their	their	PRON
eblip-28653	10	15	sections	section	NOUN
eblip-28653	10	16	,	,	PUNCT
eblip-28653	10	17	and	and	CCONJ
eblip-28653	10	18	reminder	reminder	NOUN
eblip-28653	10	19	emails	email	NOUN
eblip-28653	10	20	were	be	AUX
eblip-28653	10	21	sent	send	VERB
eblip-28653	10	22	two	two	NUM
eblip-28653	10	23	weeks	week	NOUN
eblip-28653	10	24	after	after	ADP
eblip-28653	10	25	the	the	DET
eblip-28653	10	26	initial	initial	ADJ
eblip-28653	10	27	email	email	NOUN
eblip-28653	10	28	.	.	PUNCT
eblip-28653	10	29	  	  	SPACE
eblip-28653	11	1	main	main	ADJ
eblip-28653	11	2	results	result	NOUN
eblip-28653	11	3	–	–	PUNCT
eblip-28653	11	4	nine	nine	NUM
eblip-28653	11	5	instructors	instructor	NOUN
eblip-28653	11	6	,	,	PUNCT
eblip-28653	11	7	24	24	NUM
eblip-28653	11	8	students	student	NOUN
eblip-28653	11	9	,	,	PUNCT
eblip-28653	11	10	and	and	CCONJ
eblip-28653	11	11	25	25	NUM
eblip-28653	11	12	library	library	NOUN
eblip-28653	11	13	reference	reference	NOUN
eblip-28653	11	14	providers	provider	NOUN
eblip-28653	11	15	participated	participate	VERB
eblip-28653	11	16	in	in	ADP
eblip-28653	11	17	the	the	DET
eblip-28653	11	18	study	study	NOUN
eblip-28653	11	19	,	,	PUNCT
eblip-28653	11	20	representing	represent	VERB
eblip-28653	11	21	a	a	DET
eblip-28653	11	22	response	response	NOUN
eblip-28653	11	23	rate	rate	NOUN
eblip-28653	11	24	of	of	ADP
eblip-28653	11	25	25	25	NUM
eblip-28653	11	26	%	%	NOUN
eblip-28653	11	27	,	,	PUNCT
eblip-28653	11	28	3	3	NUM
eblip-28653	11	29	%	%	NOUN
eblip-28653	11	30	(	(	PUNCT
eblip-28653	11	31	estimated	estimate	VERB
eblip-28653	11	32	)	)	PUNCT
eblip-28653	11	33	,	,	PUNCT
eblip-28653	11	34	and	and	CCONJ
eblip-28653	11	35	44	44	NUM
eblip-28653	11	36	%	%	NOUN
eblip-28653	11	37	,	,	PUNCT
eblip-28653	11	38	respectively	respectively	ADV
eblip-28653	11	39	.	.	PUNCT
eblip-28653	12	1	the	the	DET
eblip-28653	12	2	authors	author	NOUN
eblip-28653	12	3	conducted	conduct	VERB
eblip-28653	12	4	a	a	DET
eblip-28653	12	5	qualitative	qualitative	ADJ
eblip-28653	12	6	analysis	analysis	NOUN
eblip-28653	12	7	of	of	ADP
eblip-28653	12	8	key	key	ADJ
eblip-28653	12	9	themes	theme	NOUN
eblip-28653	12	10	that	that	PRON
eblip-28653	12	11	were	be	AUX
eblip-28653	12	12	derived	derive	VERB
eblip-28653	12	13	from	from	ADP
eblip-28653	12	14	both	both	CCONJ
eblip-28653	12	15	the	the	DET
eblip-28653	12	16	focus	focus	NOUN
eblip-28653	12	17	groups	group	NOUN
eblip-28653	12	18	or	or	CCONJ
eblip-28653	12	19	individual	individual	ADJ
eblip-28653	12	20	interviews	interview	NOUN
eblip-28653	12	21	and	and	CCONJ
eblip-28653	12	22	the	the	DET
eblip-28653	12	23	survey	survey	NOUN
eblip-28653	12	24	questions	question	NOUN
eblip-28653	12	25	.	.	PUNCT
eblip-28653	13	1	the	the	DET
eblip-28653	13	2	themes	theme	NOUN
eblip-28653	13	3	were	be	AUX
eblip-28653	13	4	:	:	PUNCT
eblip-28653	13	5	students	student	NOUN
eblip-28653	13	6	as	as	ADP
eblip-28653	13	7	novice	novice	NOUN
eblip-28653	13	8	researchers	researcher	NOUN
eblip-28653	13	9	,	,	PUNCT
eblip-28653	13	10	question	question	NOUN
eblip-28653	13	11	negotiation	negotiation	NOUN
eblip-28653	13	12	,	,	PUNCT
eblip-28653	13	13	open	open	ADJ
eblip-28653	13	14	and	and	CCONJ
eblip-28653	13	15	closed	closed	ADJ
eblip-28653	13	16	questions	question	NOUN
eblip-28653	13	17	,	,	PUNCT
eblip-28653	13	18	instruction	instruction	NOUN
eblip-28653	13	19	,	,	PUNCT
eblip-28653	13	20	speed	speed	NOUN
eblip-28653	13	21	and	and	CCONJ
eblip-28653	13	22	convenience	convenience	NOUN
eblip-28653	13	23	,	,	PUNCT
eblip-28653	13	24	customer	customer	NOUN
eblip-28653	13	25	service	service	NOUN
eblip-28653	13	26	,	,	PUNCT
eblip-28653	13	27	and	and	CCONJ
eblip-28653	13	28	referrals	referral	NOUN
eblip-28653	13	29	.	.	PUNCT
eblip-28653	14	1	the	the	DET
eblip-28653	14	2	theme	theme	NOUN
eblip-28653	14	3	of	of	ADP
eblip-28653	14	4	“	"	PUNCT
eblip-28653	14	5	students	student	NOUN
eblip-28653	14	6	as	as	ADP
eblip-28653	14	7	novice	novice	NOUN
eblip-28653	14	8	researchers	researcher	NOUN
eblip-28653	14	9	”	"	PUNCT
eblip-28653	14	10	is	be	AUX
eblip-28653	14	11	based	base	VERB
eblip-28653	14	12	on	on	ADP
eblip-28653	14	13	student	student	NOUN
eblip-28653	14	14	comments	comment	NOUN
eblip-28653	14	15	related	relate	VERB
eblip-28653	14	16	to	to	ADP
eblip-28653	14	17	their	their	PRON
eblip-28653	14	18	frustrations	frustration	NOUN
eblip-28653	14	19	of	of	ADP
eblip-28653	14	20	being	be	AUX
eblip-28653	14	21	inexperienced	inexperienced	ADJ
eblip-28653	14	22	researchers	researcher	NOUN
eblip-28653	14	23	,	,	PUNCT
eblip-28653	14	24	as	as	ADV
eblip-28653	14	25	well	well	ADV
eblip-28653	14	26	as	as	ADP
eblip-28653	14	27	librarian	librarian	ADJ
eblip-28653	14	28	comments	comment	NOUN
eblip-28653	14	29	on	on	ADP
eblip-28653	14	30	strategies	strategy	NOUN
eblip-28653	14	31	for	for	ADP
eblip-28653	14	32	helping	help	VERB
eblip-28653	14	33	these	these	DET
eblip-28653	14	34	students	student	NOUN
eblip-28653	14	35	.	.	PUNCT
eblip-28653	15	1	opinions	opinion	NOUN
eblip-28653	15	2	regarding	regard	VERB
eblip-28653	15	3	the	the	DET
eblip-28653	15	4	traditional	traditional	ADJ
eblip-28653	15	5	reference	reference	NOUN
eblip-28653	15	6	interview	interview	NOUN
eblip-28653	15	7	,	,	PUNCT
eblip-28653	15	8	including	include	VERB
eblip-28653	15	9	specific	specific	ADJ
eblip-28653	15	10	techniques	technique	NOUN
eblip-28653	15	11	that	that	PRON
eblip-28653	15	12	made	make	VERB
eblip-28653	15	13	the	the	DET
eblip-28653	15	14	interaction	interaction	NOUN
eblip-28653	15	15	successful	successful	ADJ
eblip-28653	15	16	,	,	PUNCT
eblip-28653	15	17	were	be	AUX
eblip-28653	15	18	categorized	categorize	VERB
eblip-28653	15	19	as	as	ADP
eblip-28653	15	20	“	"	PUNCT
eblip-28653	15	21	question	question	NOUN
eblip-28653	15	22	negotiation	negotiation	NOUN
eblip-28653	15	23	.	.	PUNCT
eblip-28653	15	24	”	"	PUNCT
eblip-28653	16	1	the	the	DET
eblip-28653	16	2	“	"	PUNCT
eblip-28653	16	3	open	open	ADJ
eblip-28653	16	4	and	and	CCONJ
eblip-28653	16	5	closed	closed	ADJ
eblip-28653	16	6	questions	question	NOUN
eblip-28653	16	7	”	"	PUNCT
eblip-28653	16	8	theme	theme	NOUN
eblip-28653	16	9	focused	focus	VERB
eblip-28653	16	10	on	on	ADP
eblip-28653	16	11	feedback	feedback	NOUN
eblip-28653	16	12	on	on	ADP
eblip-28653	16	13	the	the	DET
eblip-28653	16	14	types	type	NOUN
eblip-28653	16	15	of	of	ADP
eblip-28653	16	16	questions	question	NOUN
eblip-28653	16	17	used	use	VERB
eblip-28653	16	18	by	by	ADP
eblip-28653	16	19	librarians	librarian	NOUN
eblip-28653	16	20	in	in	ADP
eblip-28653	16	21	the	the	DET
eblip-28653	16	22	reference	reference	NOUN
eblip-28653	16	23	interview	interview	NOUN
eblip-28653	16	24	.	.	PUNCT
eblip-28653	17	1	several	several	ADJ
eblip-28653	17	2	components	component	NOUN
eblip-28653	17	3	related	relate	VERB
eblip-28653	17	4	to	to	PART
eblip-28653	17	5	chat	chat	VERB
eblip-28653	17	6	and	and	CCONJ
eblip-28653	17	7	instruction	instruction	NOUN
eblip-28653	17	8	were	be	AUX
eblip-28653	17	9	encompassed	encompass	VERB
eblip-28653	17	10	within	within	ADP
eblip-28653	17	11	the	the	DET
eblip-28653	17	12	“	"	PUNCT
eblip-28653	17	13	instruction	instruction	NOUN
eblip-28653	17	14	”	"	PUNCT
eblip-28653	17	15	theme	theme	NOUN
eblip-28653	17	16	,	,	PUNCT
eblip-28653	17	17	including	include	VERB
eblip-28653	17	18	whether	whether	SCONJ
eblip-28653	17	19	those	those	PRON
eblip-28653	17	20	participating	participate	VERB
eblip-28653	17	21	in	in	ADP
eblip-28653	17	22	the	the	DET
eblip-28653	17	23	study	study	NOUN
eblip-28653	17	24	were	be	AUX
eblip-28653	17	25	conscious	conscious	ADJ
eblip-28653	17	26	of	of	ADP
eblip-28653	17	27	librarians	librarian	NOUN
eblip-28653	17	28	providing	provide	VERB
eblip-28653	17	29	instructions	instruction	NOUN
eblip-28653	17	30	via	via	ADP
eblip-28653	17	31	chat	chat	NOUN
eblip-28653	17	32	and	and	CCONJ
eblip-28653	17	33	whether	whether	SCONJ
eblip-28653	17	34	it	it	PRON
eblip-28653	17	35	was	be	AUX
eblip-28653	17	36	deemed	deem	VERB
eblip-28653	17	37	valuable	valuable	ADJ
eblip-28653	17	38	;	;	PUNCT
eblip-28653	17	39	the	the	DET
eblip-28653	17	40	impact	impact	NOUN
eblip-28653	17	41	of	of	ADP
eblip-28653	17	42	a	a	DET
eblip-28653	17	43	library	library	NOUN
eblip-28653	17	44	instruction	instruction	NOUN
eblip-28653	17	45	session	session	NOUN
eblip-28653	17	46	in	in	ADP
eblip-28653	17	47	which	which	PRON
eblip-28653	17	48	students	student	NOUN
eblip-28653	17	49	participated	participate	VERB
eblip-28653	17	50	;	;	PUNCT
eblip-28653	17	51	and	and	CCONJ
eblip-28653	17	52	identification	identification	NOUN
eblip-28653	17	53	of	of	ADP
eblip-28653	17	54	missed	miss	VERB
eblip-28653	17	55	teachable	teachable	ADJ
eblip-28653	17	56	moments	moment	NOUN
eblip-28653	17	57	during	during	ADP
eblip-28653	17	58	the	the	DET
eblip-28653	17	59	chat	chat	NOUN
eblip-28653	17	60	.	.	PUNCT
eblip-28653	18	1	the	the	DET
eblip-28653	18	2	“	"	PUNCT
eblip-28653	18	3	speed	speed	NOUN
eblip-28653	18	4	and	and	CCONJ
eblip-28653	18	5	convenience	convenience	NOUN
eblip-28653	18	6	”	"	PUNCT
eblip-28653	18	7	theme	theme	NOUN
eblip-28653	18	8	represented	represent	VERB
eblip-28653	18	9	thoughts	thought	NOUN
eblip-28653	18	10	regarding	regard	VERB
eblip-28653	18	11	the	the	DET
eblip-28653	18	12	balance	balance	NOUN
eblip-28653	18	13	of	of	ADP
eblip-28653	18	14	instruction	instruction	NOUN
eblip-28653	18	15	and	and	CCONJ
eblip-28653	18	16	librarian	librarian	ADJ
eblip-28653	18	17	support	support	NOUN
eblip-28653	18	18	of	of	ADP
eblip-28653	18	19	news	news	NOUN
eblip-28653	18	20	skills	skill	NOUN
eblip-28653	18	21	,	,	PUNCT
eblip-28653	18	22	with	with	ADP
eblip-28653	18	23	the	the	DET
eblip-28653	18	24	student	student	NOUN
eblip-28653	18	25	expectation	expectation	NOUN
eblip-28653	18	26	of	of	ADP
eblip-28653	18	27	having	have	VERB
eblip-28653	18	28	their	their	PRON
eblip-28653	18	29	question	question	NOUN
eblip-28653	18	30	answered	answer	VERB
eblip-28653	18	31	quickly	quickly	ADV
eblip-28653	18	32	and	and	CCONJ
eblip-28653	18	33	efficiently	efficiently	ADV
eblip-28653	18	34	.	.	PUNCT
eblip-28653	19	1	the	the	DET
eblip-28653	19	2	“	"	PUNCT
eblip-28653	19	3	customer	customer	NOUN
eblip-28653	19	4	service	service	NOUN
eblip-28653	19	5	”	"	PUNCT
eblip-28653	19	6	theme	theme	NOUN
eblip-28653	19	7	focused	focus	VERB
eblip-28653	19	8	on	on	ADP
eblip-28653	19	9	the	the	DET
eblip-28653	19	10	service	service	NOUN
eblip-28653	19	11	quality	quality	NOUN
eblip-28653	19	12	of	of	ADP
eblip-28653	19	13	the	the	DET
eblip-28653	19	14	reference	reference	NOUN
eblip-28653	19	15	transaction	transaction	NOUN
eblip-28653	19	16	,	,	PUNCT
eblip-28653	19	17	while	while	SCONJ
eblip-28653	19	18	the	the	DET
eblip-28653	19	19	“	"	PUNCT
eblip-28653	19	20	referrals	referral	NOUN
eblip-28653	19	21	”	"	PUNCT
eblip-28653	19	22	theme	theme	NOUN
eblip-28653	19	23	encompassed	encompass	VERB
eblip-28653	19	24	thoughts	thought	NOUN
eblip-28653	19	25	related	relate	VERB
eblip-28653	19	26	to	to	ADP
eblip-28653	19	27	whether	whether	SCONJ
eblip-28653	19	28	students	student	NOUN
eblip-28653	19	29	were	be	AUX
eblip-28653	19	30	referred	refer	VERB
eblip-28653	19	31	to	to	ADP
eblip-28653	19	32	subject	subject	NOUN
eblip-28653	19	33	specialists	specialist	NOUN
eblip-28653	19	34	,	,	PUNCT
eblip-28653	19	35	writing	write	VERB
eblip-28653	19	36	specialists	specialist	NOUN
eblip-28653	19	37	,	,	PUNCT
eblip-28653	19	38	instructors	instructor	NOUN
eblip-28653	19	39	,	,	PUNCT
eblip-28653	19	40	or	or	CCONJ
eblip-28653	19	41	if	if	SCONJ
eblip-28653	19	42	there	there	PRON
eblip-28653	19	43	was	be	VERB
eblip-28653	19	44	a	a	DET
eblip-28653	19	45	lack	lack	NOUN
eblip-28653	19	46	of	of	ADP
eblip-28653	19	47	a	a	DET
eblip-28653	19	48	referral	referral	NOUN
eblip-28653	19	49	altogether	altogether	ADV
eblip-28653	19	50	.	.	PUNCT
eblip-28653	19	51	  	  	SPACE
eblip-28653	20	1	conclusion	conclusion	NOUN
eblip-28653	20	2	–	–	PUNCT
eblip-28653	20	3	based	base	VERB
eblip-28653	20	4	on	on	ADP
eblip-28653	20	5	the	the	DET
eblip-28653	20	6	research	research	NOUN
eblip-28653	20	7	results	result	NOUN
eblip-28653	20	8	,	,	PUNCT
eblip-28653	20	9	the	the	DET
eblip-28653	20	10	authors	author	NOUN
eblip-28653	20	11	highlighted	highlight	VERB
eblip-28653	20	12	the	the	DET
eblip-28653	20	13	importance	importance	NOUN
eblip-28653	20	14	of	of	ADP
eblip-28653	20	15	the	the	DET
eblip-28653	20	16	interconnectedness	interconnectedness	NOUN
eblip-28653	20	17	of	of	ADP
eblip-28653	20	18	teaching	teaching	NOUN
eblip-28653	20	19	that	that	PRON
eblip-28653	20	20	is	be	AUX
eblip-28653	20	21	done	do	VERB
eblip-28653	20	22	in	in	ADP
eblip-28653	20	23	the	the	DET
eblip-28653	20	24	classroom	classroom	NOUN
eblip-28653	20	25	,	,	PUNCT
eblip-28653	20	26	in	in	ADP
eblip-28653	20	27	library	library	ADJ
eblip-28653	20	28	instruction	instruction	NOUN
eblip-28653	20	29	sessions	session	NOUN
eblip-28653	20	30	,	,	PUNCT
eblip-28653	20	31	and	and	CCONJ
eblip-28653	20	32	on	on	ADP
eblip-28653	20	33	the	the	DET
eblip-28653	20	34	reference	reference	NOUN
eblip-28653	20	35	desk	desk	NOUN
eblip-28653	20	36	,	,	PUNCT
eblip-28653	20	37	as	as	SCONJ
eblip-28653	20	38	all	all	DET
eblip-28653	20	39	three	three	NUM
eblip-28653	20	40	types	type	NOUN
eblip-28653	20	41	of	of	ADP
eblip-28653	20	42	instruction	instruction	NOUN
eblip-28653	20	43	should	should	AUX
eblip-28653	20	44	align	align	VERB
eblip-28653	20	45	.	.	PUNCT
eblip-28653	21	1	furthermore	furthermore	ADV
eblip-28653	21	2	,	,	PUNCT
eblip-28653	21	3	because	because	SCONJ
eblip-28653	21	4	students	student	NOUN
eblip-28653	21	5	are	be	AUX
eblip-28653	21	6	open	open	ADJ
eblip-28653	21	7	to	to	ADP
eblip-28653	21	8	instruction	instruction	NOUN
eblip-28653	21	9	via	via	ADP
eblip-28653	21	10	the	the	DET
eblip-28653	21	11	chat	chat	PROPN
eblip-28653	21	12	service	service	NOUN
eblip-28653	21	13	when	when	SCONJ
eblip-28653	21	14	they	they	PRON
eblip-28653	21	15	are	be	AUX
eblip-28653	21	16	creating	create	VERB
eblip-28653	21	17	and	and	CCONJ
eblip-28653	21	18	revising	revise	VERB
eblip-28653	21	19	their	their	PRON
eblip-28653	21	20	research	research	NOUN
eblip-28653	21	21	question	question	NOUN
eblip-28653	21	22	and	and	CCONJ
eblip-28653	21	23	delving	delve	VERB
eblip-28653	21	24	into	into	ADP
eblip-28653	21	25	subject	subject	ADJ
eblip-28653	21	26	research	research	NOUN
eblip-28653	21	27	,	,	PUNCT
eblip-28653	21	28	chat	chat	PROPN
eblip-28653	21	29	can	can	AUX
eblip-28653	21	30	be	be	AUX
eblip-28653	21	31	viewed	view	VERB
eblip-28653	21	32	as	as	ADP
eblip-28653	21	33	a	a	DET
eblip-28653	21	34	key	key	ADJ
eblip-28653	21	35	teaching	teaching	NOUN
eblip-28653	21	36	and	and	CCONJ
eblip-28653	21	37	learning	learn	VERB
eblip-28653	21	38	opportunity	opportunity	NOUN
eblip-28653	21	39	.	.	PUNCT
eblip-28653	22	1	additionally	additionally	ADV
eblip-28653	22	2	,	,	PUNCT
eblip-28653	22	3	study	study	NOUN
eblip-28653	22	4	results	result	NOUN
eblip-28653	22	5	led	lead	VERB
eblip-28653	22	6	the	the	DET
eblip-28653	22	7	authors	author	NOUN
eblip-28653	22	8	to	to	PART
eblip-28653	22	9	conclude	conclude	VERB
eblip-28653	22	10	that	that	PRON
eblip-28653	22	11	chat	chat	VERB
eblip-28653	22	12	reference	reference	NOUN
eblip-28653	22	13	services	service	NOUN
eblip-28653	22	14	could	could	AUX
eblip-28653	22	15	be	be	AUX
eblip-28653	22	16	better	well	ADV
eblip-28653	22	17	marketed	market	VERB
eblip-28653	22	18	;	;	PUNCT
eblip-28653	22	19	some	some	DET
eblip-28653	22	20	students	student	NOUN
eblip-28653	22	21	were	be	AUX
eblip-28653	22	22	unaware	unaware	ADJ
eblip-28653	22	23	of	of	ADP
eblip-28653	22	24	the	the	DET
eblip-28653	22	25	extent	extent	NOUN
eblip-28653	22	26	of	of	ADP
eblip-28653	22	27	the	the	DET
eblip-28653	22	28	chat	chat	NOUN
eblip-28653	22	29	service	service	NOUN
eblip-28653	22	30	or	or	CCONJ
eblip-28653	22	31	that	that	SCONJ
eblip-28653	22	32	it	it	PRON
eblip-28653	22	33	existed	exist	VERB
eblip-28653	22	34	at	at	ADV
eblip-28653	22	35	all	all	ADV
eblip-28653	22	36	.	.	PUNCT
eblip-28653	22	37	  	  	SPACE
eblip-28653	23	1	commentary	commentary	NOUN
eblip-28653	23	2	  	  	SPACE
eblip-28653	23	3	in	in	ADP
eblip-28653	23	4	this	this	DET
eblip-28653	23	5	article	article	NOUN
eblip-28653	23	6	,	,	PUNCT
eblip-28653	23	7	the	the	DET
eblip-28653	23	8	authors	author	NOUN
eblip-28653	23	9	address	address	VERB
eblip-28653	23	10	a	a	DET
eblip-28653	23	11	topic	topic	NOUN
eblip-28653	23	12	that	that	PRON
eblip-28653	23	13	has	have	AUX
eblip-28653	23	14	been	be	AUX
eblip-28653	23	15	well	well	ADV
eblip-28653	23	16	researched	research	VERB
eblip-28653	23	17	,	,	PUNCT
eblip-28653	23	18	however	however	ADV
eblip-28653	23	19	they	they	PRON
eblip-28653	23	20	use	use	VERB
eblip-28653	23	21	a	a	DET
eblip-28653	23	22	unique	unique	ADJ
eblip-28653	23	23	methodology	methodology	NOUN
eblip-28653	23	24	in	in	ADP
eblip-28653	23	25	that	that	SCONJ
eblip-28653	23	26	they	they	PRON
eblip-28653	23	27	examine	examine	VERB
eblip-28653	23	28	chat	chat	NOUN
eblip-28653	23	29	reference	reference	NOUN
eblip-28653	23	30	service	service	NOUN
eblip-28653	23	31	from	from	ADP
eblip-28653	23	32	three	three	NUM
eblip-28653	23	33	perspectives	perspective	NOUN
eblip-28653	23	34	–	–	PUNCT
eblip-28653	23	35	the	the	DET
eblip-28653	23	36	student	student	NOUN
eblip-28653	23	37	,	,	PUNCT
eblip-28653	23	38	the	the	DET
eblip-28653	23	39	instructor	instructor	NOUN
eblip-28653	23	40	,	,	PUNCT
eblip-28653	23	41	and	and	CCONJ
eblip-28653	23	42	the	the	DET
eblip-28653	23	43	librarian	librarian	NOUN
eblip-28653	23	44	.	.	PUNCT
eblip-28653	24	1	furthermore	furthermore	ADV
eblip-28653	24	2	,	,	PUNCT
eblip-28653	24	3	while	while	SCONJ
eblip-28653	24	4	prior	prior	ADJ
eblip-28653	24	5	studies	study	NOUN
eblip-28653	24	6	focus	focus	VERB
eblip-28653	24	7	on	on	ADP
eblip-28653	24	8	the	the	DET
eblip-28653	24	9	quality	quality	NOUN
eblip-28653	24	10	of	of	ADP
eblip-28653	24	11	chat	chat	NOUN
eblip-28653	24	12	transactions	transaction	NOUN
eblip-28653	24	13	or	or	CCONJ
eblip-28653	24	14	user	user	NOUN
eblip-28653	24	15	satisfaction	satisfaction	NOUN
eblip-28653	24	16	with	with	ADP
eblip-28653	24	17	the	the	DET
eblip-28653	24	18	service	service	NOUN
eblip-28653	24	19	,	,	PUNCT
eblip-28653	24	20	this	this	DET
eblip-28653	24	21	study	study	NOUN
eblip-28653	24	22	,	,	PUNCT
eblip-28653	24	23	in	in	ADP
eblip-28653	24	24	contrast	contrast	NOUN
eblip-28653	24	25	,	,	PUNCT
eblip-28653	24	26	considers	consider	VERB
eblip-28653	24	27	a	a	DET
eblip-28653	24	28	specific	specific	ADJ
eblip-28653	24	29	context	context	NOUN
eblip-28653	24	30	for	for	ADP
eblip-28653	24	31	the	the	DET
eblip-28653	24	32	chat	chat	PROPN
eblip-28653	24	33	,	,	PUNCT
eblip-28653	24	34	which	which	PRON
eblip-28653	24	35	is	be	AUX
eblip-28653	24	36	the	the	DET
eblip-28653	24	37	student	student	NOUN
eblip-28653	24	38	and	and	CCONJ
eblip-28653	24	39	instructor	instructor	NOUN
eblip-28653	24	40	perspective	perspective	NOUN
eblip-28653	24	41	related	relate	VERB
eblip-28653	24	42	to	to	ADP
eblip-28653	24	43	using	use	VERB
eblip-28653	24	44	chat	chat	NOUN
eblip-28653	24	45	to	to	PART
eblip-28653	24	46	assist	assist	VERB
eblip-28653	24	47	undergraduate	undergraduate	NOUN
eblip-28653	24	48	students	student	NOUN
eblip-28653	24	49	develop	develop	VERB
eblip-28653	24	50	research	research	NOUN
eblip-28653	24	51	strategies	strategy	NOUN
eblip-28653	24	52	for	for	ADP
eblip-28653	24	53	a	a	DET
eblip-28653	24	54	particular	particular	ADJ
eblip-28653	24	55	assignment	assignment	NOUN
eblip-28653	24	56	.	.	PUNCT
eblip-28653	25	1	the	the	DET
eblip-28653	25	2	authors	author	NOUN
eblip-28653	25	3	state	state	VERB
eblip-28653	25	4	that	that	SCONJ
eblip-28653	25	5	the	the	DET
eblip-28653	25	6	patron	patron	PROPN
eblip-28653	25	7	perspective	perspective	NOUN
eblip-28653	25	8	regarding	regard	VERB
eblip-28653	25	9	chat	chat	NOUN
eblip-28653	25	10	transcript	transcript	NOUN
eblip-28653	25	11	analysis	analysis	NOUN
eblip-28653	25	12	provides	provide	VERB
eblip-28653	25	13	librarians	librarian	NOUN
eblip-28653	25	14	with	with	ADP
eblip-28653	25	15	a	a	DET
eblip-28653	25	16	unique	unique	ADJ
eblip-28653	25	17	opportunity	opportunity	NOUN
eblip-28653	25	18	to	to	PART
eblip-28653	25	19	understand	understand	VERB
eblip-28653	25	20	what	what	PRON
eblip-28653	25	21	users	user	NOUN
eblip-28653	25	22	value	value	VERB
eblip-28653	25	23	and	and	CCONJ
eblip-28653	25	24	hope	hope	VERB
eblip-28653	25	25	that	that	SCONJ
eblip-28653	25	26	this	this	DET
eblip-28653	25	27	study	study	NOUN
eblip-28653	25	28	builds	build	VERB
eblip-28653	25	29	upon	upon	SCONJ
eblip-28653	25	30	the	the	DET
eblip-28653	25	31	existing	exist	VERB
eblip-28653	25	32	literature	literature	NOUN
eblip-28653	25	33	that	that	PRON
eblip-28653	25	34	uses	use	VERB
eblip-28653	25	35	more	more	ADV
eblip-28653	25	36	traditional	traditional	ADJ
eblip-28653	25	37	research	research	NOUN
eblip-28653	25	38	methodologies	methodology	NOUN
eblip-28653	25	39	.	.	PUNCT
eblip-28653	25	40	  	  	SPACE
eblip-28653	26	1	the	the	DET
eblip-28653	26	2	study	study	NOUN
eblip-28653	26	3	was	be	AUX
eblip-28653	26	4	evaluated	evaluate	VERB
eblip-28653	26	5	using	use	VERB
eblip-28653	26	6	the	the	DET
eblip-28653	26	7	cristal	cristal	ADJ
eblip-28653	26	8	checklist	checklist	NOUN
eblip-28653	26	9	for	for	ADP
eblip-28653	26	10	appraising	appraise	VERB
eblip-28653	26	11	a	a	DET
eblip-28653	26	12	user	user	NOUN
eblip-28653	26	13	study	study	NOUN
eblip-28653	26	14	(	(	PUNCT
eblip-28653	26	15	cristal	cristal	PROPN
eblip-28653	26	16	,	,	PUNCT
eblip-28653	26	17	n.d	n.d	PROPN
eblip-28653	26	18	.	.	PROPN
eblip-28653	26	19	)	)	PUNCT
eblip-28653	26	20	.	.	PUNCT
eblip-28653	27	1	the	the	DET
eblip-28653	27	2	study	study	NOUN
eblip-28653	27	3	addresses	address	VERB
eblip-28653	27	4	a	a	DET
eblip-28653	27	5	clearly	clearly	ADV
eblip-28653	27	6	focused	focused	ADJ
eblip-28653	27	7	issue	issue	NOUN
eblip-28653	27	8	in	in	ADP
eblip-28653	27	9	terms	term	NOUN
eblip-28653	27	10	of	of	ADP
eblip-28653	27	11	the	the	DET
eblip-28653	27	12	population	population	NOUN
eblip-28653	27	13	studied	study	VERB
eblip-28653	27	14	and	and	CCONJ
eblip-28653	27	15	the	the	DET
eblip-28653	27	16	qualitative	qualitative	ADJ
eblip-28653	27	17	outcomes	outcome	NOUN
eblip-28653	27	18	:	:	PUNCT
eblip-28653	27	19	the	the	DET
eblip-28653	27	20	analysis	analysis	NOUN
eblip-28653	27	21	of	of	ADP
eblip-28653	27	22	focus	focus	NOUN
eblip-28653	27	23	groups	group	NOUN
eblip-28653	27	24	,	,	PUNCT
eblip-28653	27	25	individual	individual	ADJ
eblip-28653	27	26	interviews	interview	NOUN
eblip-28653	27	27	,	,	PUNCT
eblip-28653	27	28	and	and	CCONJ
eblip-28653	27	29	open	open	ADJ
eblip-28653	27	30	-	-	PUNCT
eblip-28653	27	31	ended	end	VERB
eblip-28653	27	32	survey	survey	NOUN
eblip-28653	27	33	questions	question	NOUN
eblip-28653	27	34	.	.	PUNCT
eblip-28653	28	1	the	the	DET
eblip-28653	28	2	survey	survey	NOUN
eblip-28653	28	3	instrument	instrument	NOUN
eblip-28653	28	4	and	and	CCONJ
eblip-28653	28	5	focus	focus	NOUN
eblip-28653	28	6	group	group	NOUN
eblip-28653	28	7	questions	question	NOUN
eblip-28653	28	8	are	be	AUX
eblip-28653	28	9	listed	list	VERB
eblip-28653	28	10	as	as	ADP
eblip-28653	28	11	appendices	appendix	NOUN
eblip-28653	28	12	to	to	ADP
eblip-28653	28	13	the	the	DET
eblip-28653	28	14	article	article	NOUN
eblip-28653	28	15	,	,	PUNCT
eblip-28653	28	16	which	which	PRON
eblip-28653	28	17	makes	make	VERB
eblip-28653	28	18	for	for	ADP
eblip-28653	28	19	a	a	DET
eblip-28653	28	20	study	study	NOUN
eblip-28653	28	21	that	that	PRON
eblip-28653	28	22	could	could	AUX
eblip-28653	28	23	be	be	AUX
eblip-28653	28	24	easily	easily	ADV
eblip-28653	28	25	replicated	replicate	VERB
eblip-28653	28	26	,	,	PUNCT
eblip-28653	28	27	although	although	SCONJ
eblip-28653	28	28	readers	reader	NOUN
eblip-28653	28	29	do	do	AUX
eblip-28653	28	30	not	not	PART
eblip-28653	28	31	have	have	VERB
eblip-28653	28	32	access	access	NOUN
eblip-28653	28	33	to	to	ADP
eblip-28653	28	34	the	the	DET
eblip-28653	28	35	actual	actual	ADJ
eblip-28653	28	36	chat	chat	NOUN
eblip-28653	28	37	transcripts	transcript	NOUN
eblip-28653	28	38	that	that	PRON
eblip-28653	28	39	were	be	AUX
eblip-28653	28	40	analyzed	analyze	VERB
eblip-28653	28	41	.	.	PUNCT
eblip-28653	29	1	while	while	SCONJ
eblip-28653	29	2	the	the	DET
eblip-28653	29	3	questions	question	NOUN
eblip-28653	29	4	were	be	AUX
eblip-28653	29	5	created	create	VERB
eblip-28653	29	6	for	for	ADP
eblip-28653	29	7	the	the	DET
eblip-28653	29	8	specific	specific	ADJ
eblip-28653	29	9	study	study	NOUN
eblip-28653	29	10	population	population	NOUN
eblip-28653	29	11	,	,	PUNCT
eblip-28653	29	12	they	they	PRON
eblip-28653	29	13	could	could	AUX
eblip-28653	29	14	be	be	AUX
eblip-28653	29	15	used	use	VERB
eblip-28653	29	16	to	to	PART
eblip-28653	29	17	survey	survey	VERB
eblip-28653	29	18	a	a	DET
eblip-28653	29	19	different	different	ADJ
eblip-28653	29	20	student	student	NOUN
eblip-28653	29	21	and	and	CCONJ
eblip-28653	29	22	faculty	faculty	NOUN
eblip-28653	29	23	group	group	NOUN
eblip-28653	29	24	without	without	ADP
eblip-28653	29	25	difficulty	difficulty	NOUN
eblip-28653	29	26	.	.	PUNCT
eblip-28653	30	1	the	the	DET
eblip-28653	30	2	authors	author	NOUN
eblip-28653	30	3	did	do	AUX
eblip-28653	30	4	not	not	PART
eblip-28653	30	5	mention	mention	VERB
eblip-28653	30	6	if	if	SCONJ
eblip-28653	30	7	the	the	DET
eblip-28653	30	8	survey	survey	NOUN
eblip-28653	30	9	and	and	CCONJ
eblip-28653	30	10	focus	focus	NOUN
eblip-28653	30	11	group	group	NOUN
eblip-28653	30	12	questions	question	NOUN
eblip-28653	30	13	were	be	AUX
eblip-28653	30	14	pre	pre	VERB
eblip-28653	30	15	-	-	VERB
eblip-28653	30	16	tested	tested	ADJ
eblip-28653	30	17	or	or	CCONJ
eblip-28653	30	18	piloted	pilot	VERB
eblip-28653	30	19	,	,	PUNCT
eblip-28653	30	20	so	so	SCONJ
eblip-28653	30	21	the	the	DET
eblip-28653	30	22	researchers	researcher	NOUN
eblip-28653	30	23	did	do	AUX
eblip-28653	30	24	not	not	PART
eblip-28653	30	25	have	have	VERB
eblip-28653	30	26	the	the	DET
eblip-28653	30	27	opportunity	opportunity	NOUN
eblip-28653	30	28	to	to	PART
eblip-28653	30	29	ensure	ensure	VERB
eblip-28653	30	30	that	that	SCONJ
eblip-28653	30	31	the	the	DET
eblip-28653	30	32	questions	question	NOUN
eblip-28653	30	33	made	make	VERB
eblip-28653	30	34	sense	sense	NOUN
eblip-28653	30	35	to	to	ADP
eblip-28653	30	36	participants	participant	NOUN
eblip-28653	30	37	.	.	PUNCT
eblip-28653	30	38	  	  	SPACE
eblip-28653	31	1	the	the	DET
eblip-28653	31	2	primary	primary	ADJ
eblip-28653	31	3	limitation	limitation	NOUN
eblip-28653	31	4	of	of	ADP
eblip-28653	31	5	this	this	DET
eblip-28653	31	6	study	study	NOUN
eblip-28653	31	7	was	be	AUX
eblip-28653	31	8	the	the	DET
eblip-28653	31	9	small	small	ADJ
eblip-28653	31	10	sample	sample	NOUN
eblip-28653	31	11	size	size	NOUN
eblip-28653	31	12	and	and	CCONJ
eblip-28653	31	13	low	low	ADJ
eblip-28653	31	14	response	response	NOUN
eblip-28653	31	15	rate	rate	NOUN
eblip-28653	31	16	;	;	PUNCT
eblip-28653	31	17	this	this	DET
eblip-28653	31	18	limitation	limitation	NOUN
eblip-28653	31	19	contributed	contribute	VERB
eblip-28653	31	20	to	to	ADP
eblip-28653	31	21	the	the	DET
eblip-28653	31	22	difficulty	difficulty	NOUN
eblip-28653	31	23	in	in	ADP
eblip-28653	31	24	performing	perform	VERB
eblip-28653	31	25	statistical	statistical	ADJ
eblip-28653	31	26	analysis	analysis	NOUN
eblip-28653	31	27	of	of	ADP
eblip-28653	31	28	the	the	DET
eblip-28653	31	29	survey	survey	NOUN
eblip-28653	31	30	responses	response	NOUN
eblip-28653	31	31	.	.	PUNCT
eblip-28653	32	1	the	the	DET
eblip-28653	32	2	authors	author	NOUN
eblip-28653	32	3	suggest	suggest	VERB
eblip-28653	32	4	that	that	SCONJ
eblip-28653	32	5	a	a	DET
eblip-28653	32	6	follow	follow	VERB
eblip-28653	32	7	-	-	PUNCT
eblip-28653	32	8	up	up	ADP
eblip-28653	32	9	study	study	NOUN
eblip-28653	32	10	could	could	AUX
eblip-28653	32	11	be	be	AUX
eblip-28653	32	12	considered	consider	VERB
eblip-28653	32	13	that	that	PRON
eblip-28653	32	14	would	would	AUX
eblip-28653	32	15	focus	focus	VERB
eblip-28653	32	16	on	on	ADP
eblip-28653	32	17	only	only	ADV
eblip-28653	32	18	one	one	NUM
eblip-28653	32	19	transcript	transcript	NOUN
eblip-28653	32	20	,	,	PUNCT
eblip-28653	32	21	compared	compare	VERB
eblip-28653	32	22	to	to	ADP
eblip-28653	32	23	multiple	multiple	ADJ
eblip-28653	32	24	transcripts	transcript	NOUN
eblip-28653	32	25	in	in	ADP
eblip-28653	32	26	the	the	DET
eblip-28653	32	27	current	current	ADJ
eblip-28653	32	28	study	study	NOUN
eblip-28653	32	29	.	.	PUNCT
eblip-28653	33	1	a	a	DET
eblip-28653	33	2	single	single	ADJ
eblip-28653	33	3	transcript	transcript	NOUN
eblip-28653	33	4	,	,	PUNCT
eblip-28653	33	5	along	along	ADP
eblip-28653	33	6	with	with	ADP
eblip-28653	33	7	a	a	DET
eblip-28653	33	8	larger	large	ADJ
eblip-28653	33	9	sample	sample	NOUN
eblip-28653	33	10	size	size	NOUN
eblip-28653	33	11	,	,	PUNCT
eblip-28653	33	12	would	would	AUX
eblip-28653	33	13	allow	allow	VERB
eblip-28653	33	14	the	the	DET
eblip-28653	33	15	researchers	researcher	NOUN
eblip-28653	33	16	to	to	PART
eblip-28653	33	17	conduct	conduct	VERB
eblip-28653	33	18	a	a	DET
eblip-28653	33	19	comparative	comparative	ADJ
eblip-28653	33	20	analysis	analysis	NOUN
eblip-28653	33	21	between	between	ADP
eblip-28653	33	22	the	the	DET
eblip-28653	33	23	study	study	NOUN
eblip-28653	33	24	groups	group	NOUN
eblip-28653	33	25	and	and	CCONJ
eblip-28653	33	26	better	well	ADV
eblip-28653	33	27	understand	understand	VERB
eblip-28653	33	28	the	the	DET
eblip-28653	33	29	themes	theme	NOUN
eblip-28653	33	30	that	that	PRON
eblip-28653	33	31	emerged	emerge	VERB
eblip-28653	33	32	.	.	PUNCT
eblip-28653	33	33	  	  	SPACE
eblip-28653	34	1	another	another	DET
eblip-28653	34	2	probable	probable	ADJ
eblip-28653	34	3	limitation	limitation	NOUN
eblip-28653	34	4	was	be	AUX
eblip-28653	34	5	the	the	DET
eblip-28653	34	6	way	way	NOUN
eblip-28653	34	7	the	the	DET
eblip-28653	34	8	“	"	PUNCT
eblip-28653	34	9	librarians	librarian	NOUN
eblip-28653	34	10	”	"	PUNCT
eblip-28653	34	11	group	group	NOUN
eblip-28653	34	12	was	be	AUX
eblip-28653	34	13	defined	define	VERB
eblip-28653	34	14	.	.	PUNCT
eblip-28653	35	1	this	this	DET
eblip-28653	35	2	category	category	NOUN
eblip-28653	35	3	of	of	ADP
eblip-28653	35	4	participants	participant	NOUN
eblip-28653	35	5	was	be	AUX
eblip-28653	35	6	comprised	comprise	VERB
eblip-28653	35	7	of	of	ADP
eblip-28653	35	8	professional	professional	ADJ
eblip-28653	35	9	librarians	librarian	NOUN
eblip-28653	35	10	,	,	PUNCT
eblip-28653	35	11	preprofessional	preprofessional	ADJ
eblip-28653	35	12	graduate	graduate	NOUN
eblip-28653	35	13	assistants	assistant	NOUN
eblip-28653	35	14	,	,	PUNCT
eblip-28653	35	15	and	and	CCONJ
eblip-28653	35	16	a	a	DET
eblip-28653	35	17	small	small	ADJ
eblip-28653	35	18	number	number	NOUN
eblip-28653	35	19	of	of	ADP
eblip-28653	35	20	paraprofessional	paraprofessional	ADJ
eblip-28653	35	21	staff	staff	NOUN
eblip-28653	35	22	.	.	PUNCT
eblip-28653	36	1	professional	professional	ADJ
eblip-28653	36	2	librarians	librarian	NOUN
eblip-28653	36	3	who	who	PRON
eblip-28653	36	4	have	have	VERB
eblip-28653	36	5	extensive	extensive	ADJ
eblip-28653	36	6	experience	experience	NOUN
eblip-28653	36	7	may	may	AUX
eblip-28653	36	8	have	have	VERB
eblip-28653	36	9	different	different	ADJ
eblip-28653	36	10	perspectives	perspective	NOUN
eblip-28653	36	11	related	relate	VERB
eblip-28653	36	12	to	to	PART
eblip-28653	36	13	chat	chat	VERB
eblip-28653	36	14	transcripts	transcript	NOUN
eblip-28653	36	15	than	than	ADP
eblip-28653	36	16	those	those	PRON
eblip-28653	36	17	who	who	PRON
eblip-28653	36	18	are	be	AUX
eblip-28653	36	19	non	non	NOUN
eblip-28653	36	20	-	-	NOUN
eblip-28653	36	21	librarians	librarian	NOUN
eblip-28653	36	22	,	,	PUNCT
eblip-28653	36	23	or	or	CCONJ
eblip-28653	36	24	those	those	PRON
eblip-28653	36	25	with	with	ADP
eblip-28653	36	26	little	little	ADJ
eblip-28653	36	27	experience	experience	NOUN
eblip-28653	36	28	.	.	PUNCT
eblip-28653	36	29	  	  	SPACE
eblip-28653	37	1	while	while	SCONJ
eblip-28653	37	2	this	this	DET
eblip-28653	37	3	research	research	NOUN
eblip-28653	37	4	focused	focus	VERB
eblip-28653	37	5	on	on	ADP
eblip-28653	37	6	undergraduate	undergraduate	ADJ
eblip-28653	37	7	students	student	NOUN
eblip-28653	37	8	and	and	CCONJ
eblip-28653	37	9	instructors	instructor	NOUN
eblip-28653	37	10	in	in	ADP
eblip-28653	37	11	an	an	DET
eblip-28653	37	12	introductory	introductory	ADJ
eblip-28653	37	13	composition	composition	NOUN
eblip-28653	37	14	course	course	NOUN
eblip-28653	37	15	,	,	PUNCT
eblip-28653	37	16	study	study	NOUN
eblip-28653	37	17	data	datum	NOUN
eblip-28653	37	18	can	can	AUX
eblip-28653	37	19	be	be	AUX
eblip-28653	37	20	used	use	VERB
eblip-28653	37	21	by	by	ADP
eblip-28653	37	22	both	both	DET
eblip-28653	37	23	instructors	instructor	NOUN
eblip-28653	37	24	and	and	CCONJ
eblip-28653	37	25	librarians	librarian	NOUN
eblip-28653	37	26	in	in	ADP
eblip-28653	37	27	other	other	ADJ
eblip-28653	37	28	disciplines	discipline	NOUN
eblip-28653	37	29	as	as	ADV
eblip-28653	37	30	well	well	ADV
eblip-28653	37	31	.	.	PUNCT
eblip-28653	38	1	specifically	specifically	ADV
eblip-28653	38	2	,	,	PUNCT
eblip-28653	38	3	the	the	DET
eblip-28653	38	4	article	article	NOUN
eblip-28653	38	5	provides	provide	VERB
eblip-28653	38	6	insight	insight	NOUN
eblip-28653	38	7	into	into	ADP
eblip-28653	38	8	what	what	PRON
eblip-28653	38	9	students	student	NOUN
eblip-28653	38	10	’	'	PUNCT
eblip-28653	38	11	experience	experience	NOUN
eblip-28653	38	12	is	be	AUX
eblip-28653	38	13	like	like	INTJ
eblip-28653	38	14	as	as	ADP
eblip-28653	38	15	“	"	PUNCT
eblip-28653	38	16	novice	novice	NOUN
eblip-28653	38	17	researchers	researcher	NOUN
eblip-28653	38	18	.	.	PUNCT
eblip-28653	38	19	”	"	PUNCT
eblip-28653	39	1	instructors	instructor	NOUN
eblip-28653	39	2	can	can	AUX
eblip-28653	39	3	use	use	VERB
eblip-28653	39	4	the	the	DET
eblip-28653	39	5	information	information	NOUN
eblip-28653	39	6	to	to	PART
eblip-28653	39	7	better	well	ADV
eblip-28653	39	8	understand	understand	VERB
eblip-28653	39	9	how	how	SCONJ
eblip-28653	39	10	librarians	librarian	NOUN
eblip-28653	39	11	interact	interact	VERB
eblip-28653	39	12	with	with	ADP
eblip-28653	39	13	students	student	NOUN
eblip-28653	39	14	via	via	ADP
eblip-28653	39	15	chat	chat	NOUN
eblip-28653	39	16	and	and	CCONJ
eblip-28653	39	17	perhaps	perhaps	ADV
eblip-28653	39	18	create	create	VERB
eblip-28653	39	19	plans	plan	NOUN
eblip-28653	39	20	to	to	PART
eblip-28653	39	21	work	work	VERB
eblip-28653	39	22	in	in	ADP
eblip-28653	39	23	tandem	tandem	NOUN
eblip-28653	39	24	with	with	ADP
eblip-28653	39	25	librarians	librarian	NOUN
eblip-28653	39	26	so	so	SCONJ
eblip-28653	39	27	the	the	DET
eblip-28653	39	28	information	information	NOUN
eblip-28653	39	29	being	be	AUX
eblip-28653	39	30	provided	provide	VERB
eblip-28653	39	31	is	be	AUX
eblip-28653	39	32	uniform	uniform	ADJ
eblip-28653	39	33	.	.	PUNCT
eblip-28653	40	1	librarians	librarian	NOUN
eblip-28653	40	2	providing	provide	VERB
eblip-28653	40	3	chat	chat	NOUN
eblip-28653	40	4	service	service	NOUN
eblip-28653	40	5	can	can	AUX
eblip-28653	40	6	examine	examine	VERB
eblip-28653	40	7	and	and	CCONJ
eblip-28653	40	8	make	make	VERB
eblip-28653	40	9	changes	change	NOUN
eblip-28653	40	10	to	to	ADP
eblip-28653	40	11	their	their	PRON
eblip-28653	40	12	service	service	NOUN
eblip-28653	40	13	based	base	VERB
eblip-28653	40	14	on	on	ADP
eblip-28653	40	15	the	the	DET
eblip-28653	40	16	themes	theme	NOUN
eblip-28653	40	17	and	and	CCONJ
eblip-28653	40	18	responses	response	NOUN
eblip-28653	40	19	elicited	elicit	VERB
eblip-28653	40	20	in	in	ADP
eblip-28653	40	21	this	this	DET
eblip-28653	40	22	research	research	NOUN
eblip-28653	40	23	.	.	PUNCT
eblip-28653	40	24	  	  	SPACE
eblip-28653	41	1	references	reference	NOUN
eblip-28653	41	2	  	  	SPACE
eblip-28653	41	3	cristal	cristal	ADJ
eblip-28653	41	4	checklist	checklist	NOUN
eblip-28653	41	5	for	for	ADP
eblip-28653	41	6	appraising	appraise	VERB
eblip-28653	41	7	a	a	DET
eblip-28653	41	8	user	user	NOUN
eblip-28653	41	9	study	study	NOUN
eblip-28653	41	10	.	.	PUNCT
eblip-28653	42	1	(	(	PUNCT
eblip-28653	42	2	n.d	n.d	PROPN
eblip-28653	42	3	.	.	PROPN
eblip-28653	42	4	)	)	PUNCT
eblip-28653	43	1	in	in	ADP
eblip-28653	43	2	nettingtheevidence.pbwiki.com	nettingtheevidence.pbwiki.com	PROPN
eblip-28653	43	3	.	.	PUNCT
eblip-28653	44	1	retrieved	retrieve	VERB
eblip-28653	44	2	from	from	ADP
eblip-28653	44	3	http://nettingtheevidence.pbwiki.com/f/use.doc	http://nettingtheevidence.pbwiki.com/f/use.doc	ADJ
eblip-28653	44	4	    	    	SPACE