id	sid	tid	token	lemma	pos
eblip-29062	1	1	evidence	evidence	NOUN
eblip-29062	1	2	summary	summary	NOUN
eblip-29062	1	3	  	  	SPACE
eblip-29062	1	4	implementation	implementation	NOUN
eblip-29062	1	5	of	of	ADP
eblip-29062	1	6	proactive	proactive	ADJ
eblip-29062	1	7	chat	chat	NOUN
eblip-29062	1	8	increases	increase	VERB
eblip-29062	1	9	number	number	NOUN
eblip-29062	1	10	and	and	CCONJ
eblip-29062	1	11	complexity	complexity	NOUN
eblip-29062	1	12	of	of	ADP
eblip-29062	1	13	reference	reference	NOUN
eblip-29062	1	14	questions	question	NOUN
eblip-29062	1	15	  	  	SPACE
eblip-29062	1	16	a	a	DET
eblip-29062	1	17	review	review	NOUN
eblip-29062	1	18	of	of	ADP
eblip-29062	1	19	:	:	PUNCT
eblip-29062	1	20	maloney	maloney	PROPN
eblip-29062	1	21	,	,	PUNCT
eblip-29062	1	22	k.	k.	PROPN
eblip-29062	1	23	,	,	PUNCT
eblip-29062	1	24	&	&	CCONJ
eblip-29062	1	25	kemp	kemp	PROPN
eblip-29062	1	26	,	,	PUNCT
eblip-29062	1	27	j.	j.	PROPN
eblip-29062	1	28	h.	h.	PROPN
eblip-29062	1	29	(	(	PUNCT
eblip-29062	1	30	2015	2015	NUM
eblip-29062	1	31	)	)	PUNCT
eblip-29062	1	32	.	.	PUNCT
eblip-29062	2	1	changes	change	NOUN
eblip-29062	2	2	in	in	ADP
eblip-29062	2	3	reference	reference	NOUN
eblip-29062	2	4	question	question	NOUN
eblip-29062	2	5	complexity	complexity	NOUN
eblip-29062	2	6	following	follow	VERB
eblip-29062	2	7	the	the	DET
eblip-29062	2	8	implementation	implementation	NOUN
eblip-29062	2	9	of	of	ADP
eblip-29062	2	10	a	a	DET
eblip-29062	2	11	proactive	proactive	ADJ
eblip-29062	2	12	chat	chat	NOUN
eblip-29062	2	13	system	system	NOUN
eblip-29062	2	14	:	:	PUNCT
eblip-29062	2	15	implications	implication	NOUN
eblip-29062	2	16	for	for	ADP
eblip-29062	2	17	practice	practice	NOUN
eblip-29062	2	18	.	.	PUNCT
eblip-29062	2	19	 	 	SPACE
eblip-29062	3	1	college	college	PROPN
eblip-29062	3	2	&	&	CCONJ
eblip-29062	3	3	research	research	PROPN
eblip-29062	3	4	libraries	library	NOUN
eblip-29062	3	5	,	,	PUNCT
eblip-29062	3	6	76(7	76(7	NOUN
eblip-29062	3	7	)	)	PUNCT
eblip-29062	3	8	,	,	PUNCT
eblip-29062	3	9	 	 	SPACE
eblip-29062	3	10	959	959	NUM
eblip-29062	3	11	-	-	SYM
eblip-29062	3	12	974	974	NUM
eblip-29062	3	13	.	.	PUNCT
eblip-29062	4	1	http://dx.doi.org/10.5860/crl.76.7.959	http://dx.doi.org/10.5860/crl.76.7.959	PROPN
eblip-29062	4	2	  	  	SPACE
eblip-29062	4	3	reviewed	review	VERB
eblip-29062	4	4	by	by	ADP
eblip-29062	4	5	:	:	PUNCT
eblip-29062	4	6	sue	sue	PROPN
eblip-29062	4	7	f.	f.	PROPN
eblip-29062	4	8	phelps	phelps	PROPN
eblip-29062	4	9	health	health	PROPN
eblip-29062	4	10	sciences	sciences	PROPN
eblip-29062	4	11	and	and	CCONJ
eblip-29062	4	12	outreach	outreach	NOUN
eblip-29062	4	13	services	service	NOUN
eblip-29062	4	14	librarian	librarian	PROPN
eblip-29062	4	15	washington	washington	PROPN
eblip-29062	4	16	state	state	PROPN
eblip-29062	4	17	university	university	PROPN
eblip-29062	4	18	vancouver	vancouver	PROPN
eblip-29062	4	19	library	library	PROPN
eblip-29062	4	20	vancouver	vancouver	PROPN
eblip-29062	4	21	,	,	PUNCT
eblip-29062	4	22	washington	washington	PROPN
eblip-29062	4	23	,	,	PUNCT
eblip-29062	4	24	united	united	PROPN
eblip-29062	4	25	states	states	PROPN
eblip-29062	4	26	of	of	ADP
eblip-29062	4	27	america	america	PROPN
eblip-29062	4	28	email	email	NOUN
eblip-29062	4	29	:	:	PUNCT
eblip-29062	4	30	asphelps@vancouver.wsu.edu	asphelps@vancouver.wsu.edu	PROPN
eblip-29062	4	31	  	  	SPACE
eblip-29062	4	32	received	receive	VERB
eblip-29062	4	33	:	:	PUNCT
eblip-29062	4	34	2	2	NUM
eblip-29062	4	35	mar	mar	PROPN
eblip-29062	4	36	.	.	PROPN
eblip-29062	4	37	2017	2017	NUM
eblip-29062	4	38	    	    	SPACE
eblip-29062	4	39	accepted	accept	VERB
eblip-29062	4	40	:	:	PUNCT
eblip-29062	4	41	17	17	NUM
eblip-29062	4	42	apr	apr	NOUN
eblip-29062	4	43	.	.	PUNCT
eblip-29062	4	44	2017	2017	NUM
eblip-29062	4	45	     	     	SPACE
eblip-29062	4	46	2017	2017	NUM
eblip-29062	4	47	phelps	phelp	NOUN
eblip-29062	4	48	.	.	PUNCT
eblip-29062	5	1	this	this	PRON
eblip-29062	5	2	is	be	AUX
eblip-29062	5	3	an	an	DET
eblip-29062	5	4	open	open	ADJ
eblip-29062	5	5	access	access	NOUN
eblip-29062	5	6	article	article	NOUN
eblip-29062	5	7	distributed	distribute	VERB
eblip-29062	5	8	under	under	ADP
eblip-29062	5	9	the	the	DET
eblip-29062	5	10	terms	term	NOUN
eblip-29062	5	11	of	of	ADP
eblip-29062	5	12	the	the	DET
eblip-29062	5	13	creative	creative	ADJ
eblip-29062	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29062	5	15	alike	alike	ADJ
eblip-29062	5	16	license	license	VERB
eblip-29062	5	17	4.0	4.0	NUM
eblip-29062	5	18	international	international	ADJ
eblip-29062	5	19	(	(	PUNCT
eblip-29062	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29062	5	21	)	)	PUNCT
eblip-29062	5	22	,	,	PUNCT
eblip-29062	5	23	which	which	PRON
eblip-29062	5	24	permits	permit	VERB
eblip-29062	5	25	unrestricted	unrestricted	ADJ
eblip-29062	5	26	use	use	NOUN
eblip-29062	5	27	,	,	PUNCT
eblip-29062	5	28	distribution	distribution	NOUN
eblip-29062	5	29	,	,	PUNCT
eblip-29062	5	30	and	and	CCONJ
eblip-29062	5	31	reproduction	reproduction	NOUN
eblip-29062	5	32	in	in	ADP
eblip-29062	5	33	any	any	DET
eblip-29062	5	34	medium	medium	NOUN
eblip-29062	5	35	,	,	PUNCT
eblip-29062	5	36	provided	provide	VERB
eblip-29062	5	37	the	the	DET
eblip-29062	5	38	original	original	ADJ
eblip-29062	5	39	work	work	NOUN
eblip-29062	5	40	is	be	AUX
eblip-29062	5	41	properly	properly	ADV
eblip-29062	5	42	attributed	attribute	VERB
eblip-29062	5	43	,	,	PUNCT
eblip-29062	5	44	not	not	PART
eblip-29062	5	45	used	use	VERB
eblip-29062	5	46	for	for	ADP
eblip-29062	5	47	commercial	commercial	ADJ
eblip-29062	5	48	purposes	purpose	NOUN
eblip-29062	5	49	,	,	PUNCT
eblip-29062	5	50	and	and	CCONJ
eblip-29062	5	51	,	,	PUNCT
eblip-29062	5	52	if	if	SCONJ
eblip-29062	5	53	transformed	transform	VERB
eblip-29062	5	54	,	,	PUNCT
eblip-29062	5	55	the	the	DET
eblip-29062	5	56	resulting	result	VERB
eblip-29062	5	57	work	work	NOUN
eblip-29062	5	58	is	be	AUX
eblip-29062	5	59	redistributed	redistribute	VERB
eblip-29062	5	60	under	under	ADP
eblip-29062	5	61	the	the	DET
eblip-29062	5	62	same	same	ADJ
eblip-29062	5	63	or	or	CCONJ
eblip-29062	5	64	similar	similar	ADJ
eblip-29062	5	65	license	license	NOUN
eblip-29062	5	66	to	to	ADP
eblip-29062	5	67	this	this	DET
eblip-29062	5	68	one	one	NUM
eblip-29062	5	69	.	.	PUNCT
eblip-29062	5	70	  	  	SPACE
eblip-29062	6	1	abstract	abstract	ADJ
eblip-29062	6	2	  	  	SPACE
eblip-29062	6	3	objective	objective	NOUN
eblip-29062	6	4	–	–	PUNCT
eblip-29062	6	5	to	to	PART
eblip-29062	6	6	determine	determine	VERB
eblip-29062	6	7	whether	whether	SCONJ
eblip-29062	6	8	the	the	DET
eblip-29062	6	9	complexity	complexity	NOUN
eblip-29062	6	10	of	of	ADP
eblip-29062	6	11	reference	reference	NOUN
eblip-29062	6	12	questions	question	NOUN
eblip-29062	6	13	has	have	AUX
eblip-29062	6	14	changed	change	VERB
eblip-29062	6	15	over	over	ADP
eblip-29062	6	16	time	time	NOUN
eblip-29062	6	17	;	;	PUNCT
eblip-29062	6	18	whether	whether	SCONJ
eblip-29062	6	19	chat	chat	NOUN
eblip-29062	6	20	reference	reference	NOUN
eblip-29062	6	21	questions	question	NOUN
eblip-29062	6	22	are	be	AUX
eblip-29062	6	23	more	more	ADV
eblip-29062	6	24	complex	complex	ADJ
eblip-29062	6	25	than	than	ADP
eblip-29062	6	26	those	those	PRON
eblip-29062	6	27	at	at	ADP
eblip-29062	6	28	the	the	DET
eblip-29062	6	29	reference	reference	NOUN
eblip-29062	6	30	desk	desk	NOUN
eblip-29062	6	31	;	;	PUNCT
eblip-29062	6	32	and	and	CCONJ
eblip-29062	6	33	whether	whether	SCONJ
eblip-29062	6	34	proactive	proactive	ADJ
eblip-29062	6	35	chat	chat	NOUN
eblip-29062	6	36	increases	increase	VERB
eblip-29062	6	37	the	the	DET
eblip-29062	6	38	number	number	NOUN
eblip-29062	6	39	and	and	CCONJ
eblip-29062	6	40	complexity	complexity	NOUN
eblip-29062	6	41	of	of	ADP
eblip-29062	6	42	questions	question	NOUN
eblip-29062	6	43	.	.	PUNCT
eblip-29062	6	44	  	  	SPACE
eblip-29062	7	1	design	design	NOUN
eblip-29062	7	2	–	–	PUNCT
eblip-29062	7	3	literature	literature	NOUN
eblip-29062	7	4	review	review	NOUN
eblip-29062	7	5	and	and	CCONJ
eblip-29062	7	6	library	library	ADJ
eblip-29062	7	7	data	datum	NOUN
eblip-29062	7	8	analysis	analysis	NOUN
eblip-29062	7	9	.	.	PUNCT
eblip-29062	7	10	  	  	SPACE
eblip-29062	8	1	setting	set	VERB
eblip-29062	8	2	–	–	PUNCT
eblip-29062	8	3	library	library	NOUN
eblip-29062	8	4	of	of	ADP
eblip-29062	8	5	a	a	DET
eblip-29062	8	6	doctoral	doctoral	ADJ
eblip-29062	8	7	degree	degree	NOUN
eblip-29062	8	8	granting	grant	VERB
eblip-29062	8	9	university	university	NOUN
eblip-29062	8	10	in	in	ADP
eblip-29062	8	11	the	the	DET
eblip-29062	8	12	united	united	PROPN
eblip-29062	8	13	states	states	PROPN
eblip-29062	8	14	of	of	ADP
eblip-29062	8	15	america	america	PROPN
eblip-29062	8	16	.	.	PUNCT
eblip-29062	8	17	  	  	SPACE
eblip-29062	9	1	methods	method	NOUN
eblip-29062	9	2	–	–	PUNCT
eblip-29062	9	3	the	the	DET
eblip-29062	9	4	study	study	NOUN
eblip-29062	9	5	was	be	AUX
eblip-29062	9	6	carried	carry	VERB
eblip-29062	9	7	out	out	ADP
eblip-29062	9	8	in	in	ADP
eblip-29062	9	9	two	two	NUM
eblip-29062	9	10	parts	part	NOUN
eblip-29062	9	11	.	.	PUNCT
eblip-29062	10	1	the	the	DET
eblip-29062	10	2	first	first	ADJ
eblip-29062	10	3	was	be	AUX
eblip-29062	10	4	a	a	DET
eblip-29062	10	5	meta	meta	ADJ
eblip-29062	10	6	-	-	PUNCT
eblip-29062	10	7	analysis	analysis	NOUN
eblip-29062	10	8	of	of	ADP
eblip-29062	10	9	published	publish	VERB
eblip-29062	10	10	data	datum	NOUN
eblip-29062	10	11	with	with	ADP
eblip-29062	10	12	empirical	empirical	ADJ
eblip-29062	10	13	findings	finding	NOUN
eblip-29062	10	14	about	about	ADP
eblip-29062	10	15	the	the	DET
eblip-29062	10	16	complexity	complexity	NOUN
eblip-29062	10	17	of	of	ADP
eblip-29062	10	18	questions	question	NOUN
eblip-29062	10	19	received	receive	VERB
eblip-29062	10	20	at	at	ADP
eblip-29062	10	21	library	library	PROPN
eblip-29062	10	22	service	service	NOUN
eblip-29062	10	23	points	point	NOUN
eblip-29062	10	24	in	in	ADP
eblip-29062	10	25	relationship	relationship	NOUN
eblip-29062	10	26	to	to	ADP
eblip-29062	10	27	staffing	staffing	NOUN
eblip-29062	10	28	levels	level	NOUN
eblip-29062	10	29	.	.	PUNCT
eblip-29062	11	1	the	the	DET
eblip-29062	11	2	authors	author	NOUN
eblip-29062	11	3	used	use	VERB
eblip-29062	11	4	seven	seven	NUM
eblip-29062	11	5	studies	study	NOUN
eblip-29062	11	6	published	publish	VERB
eblip-29062	11	7	between	between	ADP
eblip-29062	11	8	1977	1977	NUM
eblip-29062	11	9	and	and	CCONJ
eblip-29062	11	10	2012	2012	NUM
eblip-29062	11	11	from	from	ADP
eblip-29062	11	12	their	their	PRON
eblip-29062	11	13	literature	literature	NOUN
eblip-29062	11	14	review	review	NOUN
eblip-29062	11	15	to	to	PART
eblip-29062	11	16	create	create	VERB
eblip-29062	11	17	a	a	DET
eblip-29062	11	18	matrix	matrix	NOUN
eblip-29062	11	19	to	to	PART
eblip-29062	11	20	compare	compare	VERB
eblip-29062	11	21	reference	reference	NOUN
eblip-29062	11	22	questions	question	NOUN
eblip-29062	11	23	based	base	VERB
eblip-29062	11	24	on	on	ADP
eblip-29062	11	25	the	the	DET
eblip-29062	11	26	staffing	staffing	NOUN
eblip-29062	11	27	level	level	NOUN
eblip-29062	11	28	required	require	VERB
eblip-29062	11	29	to	to	PART
eblip-29062	11	30	answer	answer	VERB
eblip-29062	11	31	the	the	DET
eblip-29062	11	32	questions	question	NOUN
eblip-29062	11	33	(	(	PUNCT
eblip-29062	11	34	e.g.	e.g.	ADV
eblip-29062	11	35	,	,	PUNCT
eblip-29062	11	36	by	by	ADP
eblip-29062	11	37	a	a	DET
eblip-29062	11	38	nonprofessional	nonprofessional	ADJ
eblip-29062	11	39	,	,	PUNCT
eblip-29062	11	40	a	a	DET
eblip-29062	11	41	generalist	generalist	NOUN
eblip-29062	11	42	,	,	PUNCT
eblip-29062	11	43	or	or	CCONJ
eblip-29062	11	44	a	a	DET
eblip-29062	11	45	librarian	librarian	NOUN
eblip-29062	11	46	)	)	PUNCT
eblip-29062	11	47	.	.	PUNCT
eblip-29062	12	1	they	they	PRON
eblip-29062	12	2	present	present	VERB
eblip-29062	12	3	these	these	DET
eblip-29062	12	4	articles	article	NOUN
eblip-29062	12	5	in	in	ADP
eblip-29062	12	6	chronological	chronological	ADJ
eblip-29062	12	7	order	order	NOUN
eblip-29062	12	8	to	to	PART
eblip-29062	12	9	illustrate	illustrate	VERB
eblip-29062	12	10	how	how	SCONJ
eblip-29062	12	11	questions	question	NOUN
eblip-29062	12	12	have	have	AUX
eblip-29062	12	13	changed	change	VERB
eblip-29062	12	14	over	over	ADP
eblip-29062	12	15	time	time	NOUN
eblip-29062	12	16	.	.	PUNCT
eblip-29062	13	1	they	they	PRON
eblip-29062	13	2	sorted	sort	VERB
eblip-29062	13	3	questions	question	NOUN
eblip-29062	13	4	by	by	ADP
eblip-29062	13	5	the	the	DET
eblip-29062	13	6	service	service	NOUN
eblip-29062	13	7	point	point	NOUN
eblip-29062	13	8	at	at	ADP
eblip-29062	13	9	which	which	PRON
eblip-29062	13	10	they	they	PRON
eblip-29062	13	11	were	be	AUX
eblip-29062	13	12	asked	ask	VERB
eblip-29062	13	13	,	,	PUNCT
eblip-29062	13	14	either	either	CCONJ
eblip-29062	13	15	through	through	ADP
eblip-29062	13	16	chat	chat	NOUN
eblip-29062	13	17	service	service	NOUN
eblip-29062	13	18	or	or	CCONJ
eblip-29062	13	19	at	at	ADP
eblip-29062	13	20	a	a	DET
eblip-29062	13	21	reference	reference	NOUN
eblip-29062	13	22	desk	desk	NOUN
eblip-29062	13	23	.	.	PUNCT
eblip-29062	13	24	  	  	SPACE
eblip-29062	13	25	in	in	ADP
eblip-29062	13	26	the	the	DET
eblip-29062	13	27	second	second	ADJ
eblip-29062	13	28	part	part	NOUN
eblip-29062	13	29	of	of	ADP
eblip-29062	13	30	the	the	DET
eblip-29062	13	31	study	study	NOUN
eblip-29062	13	32	authors	author	NOUN
eblip-29062	13	33	used	use	VERB
eblip-29062	13	34	the	the	DET
eblip-29062	13	35	read	read	ADJ
eblip-29062	13	36	scale	scale	NOUN
eblip-29062	13	37	to	to	PART
eblip-29062	13	38	categorize	categorize	VERB
eblip-29062	13	39	the	the	DET
eblip-29062	13	40	complexity	complexity	NOUN
eblip-29062	13	41	of	of	ADP
eblip-29062	13	42	questions	question	NOUN
eblip-29062	13	43	asked	ask	VERB
eblip-29062	13	44	at	at	ADP
eblip-29062	13	45	the	the	DET
eblip-29062	13	46	reference	reference	NOUN
eblip-29062	13	47	desk	desk	NOUN
eblip-29062	13	48	and	and	CCONJ
eblip-29062	13	49	via	via	ADP
eblip-29062	13	50	proactive	proactive	ADJ
eblip-29062	13	51	chat	chat	NOUN
eblip-29062	13	52	reference	reference	NOUN
eblip-29062	13	53	.	.	PUNCT
eblip-29062	14	1	they	they	PRON
eblip-29062	14	2	collected	collect	VERB
eblip-29062	14	3	data	datum	NOUN
eblip-29062	14	4	for	for	ADP
eblip-29062	14	5	chat	chat	NOUN
eblip-29062	14	6	reference	reference	NOUN
eblip-29062	14	7	for	for	ADP
eblip-29062	14	8	six	six	NUM
eblip-29062	14	9	one	one	NUM
eblip-29062	14	10	-	-	PUNCT
eblip-29062	14	11	week	week	NOUN
eblip-29062	14	12	periods	period	NOUN
eblip-29062	14	13	over	over	ADP
eblip-29062	14	14	the	the	DET
eblip-29062	14	15	course	course	NOUN
eblip-29062	14	16	of	of	ADP
eblip-29062	14	17	eight	eight	NUM
eblip-29062	14	18	months	month	NOUN
eblip-29062	14	19	to	to	PART
eblip-29062	14	20	provide	provide	VERB
eblip-29062	14	21	a	a	DET
eblip-29062	14	22	representative	representative	ADJ
eblip-29062	14	23	sample	sample	NOUN
eblip-29062	14	24	.	.	PUNCT
eblip-29062	15	1	they	they	PRON
eblip-29062	15	2	recorded	record	VERB
eblip-29062	15	3	reference	reference	NOUN
eblip-29062	15	4	desk	desk	NOUN
eblip-29062	15	5	questions	question	NOUN
eblip-29062	15	6	for	for	ADP
eblip-29062	15	7	three	three	NUM
eblip-29062	15	8	of	of	ADP
eblip-29062	15	9	those	those	DET
eblip-29062	15	10	same	same	ADJ
eblip-29062	15	11	weeks	week	NOUN
eblip-29062	15	12	.	.	PUNCT
eblip-29062	16	1	both	both	DET
eblip-29062	16	2	evaluators	evaluator	NOUN
eblip-29062	16	3	scored	score	VERB
eblip-29062	16	4	the	the	DET
eblip-29062	16	5	data	datum	NOUN
eblip-29062	16	6	for	for	ADP
eblip-29062	16	7	a	a	DET
eblip-29062	16	8	single	single	ADJ
eblip-29062	16	9	week	week	NOUN
eblip-29062	16	10	to	to	PART
eblip-29062	16	11	norm	norm	VERB
eblip-29062	16	12	their	their	PRON
eblip-29062	16	13	results	result	NOUN
eblip-29062	16	14	,	,	PUNCT
eblip-29062	16	15	while	while	SCONJ
eblip-29062	16	16	the	the	DET
eblip-29062	16	17	remaining	remain	VERB
eblip-29062	16	18	data	datum	NOUN
eblip-29062	16	19	was	be	AUX
eblip-29062	16	20	coded	code	VERB
eblip-29062	16	21	independently	independently	ADV
eblip-29062	16	22	.	.	PUNCT
eblip-29062	16	23	  	  	SPACE
eblip-29062	16	24	main	main	ADJ
eblip-29062	16	25	results	result	NOUN
eblip-29062	16	26	–	–	PUNCT
eblip-29062	16	27	the	the	DET
eblip-29062	16	28	complexity	complexity	NOUN
eblip-29062	16	29	of	of	ADP
eblip-29062	16	30	questions	question	NOUN
eblip-29062	16	31	in	in	ADP
eblip-29062	16	32	the	the	DET
eblip-29062	16	33	seven	seven	NUM
eblip-29062	16	34	articles	article	NOUN
eblip-29062	16	35	studied	study	VERB
eblip-29062	16	36	indicated	indicate	VERB
eblip-29062	16	37	change	change	NOUN
eblip-29062	16	38	over	over	ADP
eblip-29062	16	39	time	time	NOUN
eblip-29062	16	40	,	,	PUNCT
eblip-29062	16	41	shown	show	VERB
eblip-29062	16	42	in	in	ADP
eblip-29062	16	43	tables	table	NOUN
eblip-29062	16	44	for	for	ADP
eblip-29062	16	45	desk	desk	NOUN
eblip-29062	16	46	and	and	CCONJ
eblip-29062	16	47	chat	chat	NOUN
eblip-29062	16	48	reference	reference	NOUN
eblip-29062	16	49	.	.	PUNCT
eblip-29062	17	1	one	one	NUM
eblip-29062	17	2	outlier	outlier	NOUN
eblip-29062	17	3	,	,	PUNCT
eblip-29062	17	4	a	a	DET
eblip-29062	17	5	study	study	NOUN
eblip-29062	17	6	published	publish	VERB
eblip-29062	17	7	in	in	ADP
eblip-29062	17	8	1977	1977	NUM
eblip-29062	17	9	before	before	ADP
eblip-29062	17	10	reference	reference	NOUN
eblip-29062	17	11	tools	tool	NOUN
eblip-29062	17	12	and	and	CCONJ
eblip-29062	17	13	resources	resource	NOUN
eblip-29062	17	14	moved	move	VERB
eblip-29062	17	15	online	online	ADV
eblip-29062	17	16	,	,	PUNCT
eblip-29062	17	17	reported	report	VERB
eblip-29062	17	18	that	that	SCONJ
eblip-29062	17	19	62	62	NUM
eblip-29062	17	20	%	%	NOUN
eblip-29062	17	21	of	of	ADP
eblip-29062	17	22	questions	question	NOUN
eblip-29062	17	23	asked	ask	VERB
eblip-29062	17	24	could	could	AUX
eblip-29062	17	25	be	be	AUX
eblip-29062	17	26	answered	answer	VERB
eblip-29062	17	27	by	by	ADP
eblip-29062	17	28	nonprofessionals	nonprofessional	NOUN
eblip-29062	17	29	,	,	PUNCT
eblip-29062	17	30	38	38	NUM
eblip-29062	17	31	%	%	NOUN
eblip-29062	17	32	by	by	ADP
eblip-29062	17	33	a	a	DET
eblip-29062	17	34	trained	train	VERB
eblip-29062	17	35	generalist	generalist	NOUN
eblip-29062	17	36	,	,	PUNCT
eblip-29062	17	37	and	and	CCONJ
eblip-29062	17	38	only	only	ADV
eblip-29062	17	39	6	6	NUM
eblip-29062	17	40	%	%	NOUN
eblip-29062	17	41	required	require	VERB
eblip-29062	17	42	a	a	DET
eblip-29062	17	43	librarian	librarian	NOUN
eblip-29062	17	44	.	.	PUNCT
eblip-29062	18	1	the	the	DET
eblip-29062	18	2	six	six	NUM
eblip-29062	18	3	other	other	ADJ
eblip-29062	18	4	studies	study	NOUN
eblip-29062	18	5	were	be	AUX
eblip-29062	18	6	published	publish	VERB
eblip-29062	18	7	after	after	ADP
eblip-29062	18	8	2001	2001	NUM
eblip-29062	18	9	when	when	SCONJ
eblip-29062	18	10	most	most	ADJ
eblip-29062	18	11	resources	resource	NOUN
eblip-29062	18	12	had	have	AUX
eblip-29062	18	13	moved	move	VERB
eblip-29062	18	14	online	online	ADV
eblip-29062	18	15	.	.	PUNCT
eblip-29062	19	1	of	of	ADP
eblip-29062	19	2	the	the	DET
eblip-29062	19	3	questions	question	NOUN
eblip-29062	19	4	from	from	ADP
eblip-29062	19	5	these	these	DET
eblip-29062	19	6	six	six	NUM
eblip-29062	19	7	,	,	PUNCT
eblip-29062	19	8	authors	author	NOUN
eblip-29062	19	9	found	find	VERB
eblip-29062	19	10	a	a	DET
eblip-29062	19	11	range	range	NOUN
eblip-29062	19	12	of	of	ADP
eblip-29062	19	13	74	74	NUM
eblip-29062	19	14	-	-	SYM
eblip-29062	19	15	90	90	NUM
eblip-29062	19	16	%	%	NOUN
eblip-29062	19	17	could	could	AUX
eblip-29062	19	18	be	be	AUX
eblip-29062	19	19	answered	answer	VERB
eblip-29062	19	20	by	by	ADP
eblip-29062	19	21	a	a	DET
eblip-29062	19	22	non	non	ADJ
eblip-29062	19	23	-	-	ADJ
eblip-29062	19	24	professional	professional	ADJ
eblip-29062	19	25	,	,	PUNCT
eblip-29062	19	26	12	12	NUM
eblip-29062	19	27	-	-	SYM
eblip-29062	19	28	16	16	NUM
eblip-29062	19	29	%	%	NOUN
eblip-29062	19	30	by	by	ADP
eblip-29062	19	31	a	a	DET
eblip-29062	19	32	generalist	generalist	NOUN
eblip-29062	19	33	,	,	PUNCT
eblip-29062	19	34	and	and	CCONJ
eblip-29062	19	35	0	0	NUM
eblip-29062	19	36	-	-	SYM
eblip-29062	19	37	11	11	NUM
eblip-29062	19	38	%	%	NOUN
eblip-29062	19	39	required	require	VERB
eblip-29062	19	40	a	a	DET
eblip-29062	19	41	librarian	librarian	NOUN
eblip-29062	19	42	.	.	PUNCT
eblip-29062	20	1	once	once	ADV
eblip-29062	20	2	chat	chat	PROPN
eblip-29062	20	3	reference	reference	NOUN
eblip-29062	20	4	was	be	AUX
eblip-29062	20	5	added	add	VERB
eblip-29062	20	6	there	there	PRON
eblip-29062	20	7	was	be	VERB
eblip-29062	20	8	more	more	ADJ
eblip-29062	20	9	variation	variation	NOUN
eblip-29062	20	10	reported	report	VERB
eblip-29062	20	11	between	between	ADP
eblip-29062	20	12	studies	study	NOUN
eblip-29062	20	13	,	,	PUNCT
eblip-29062	20	14	with	with	ADP
eblip-29062	20	15	generalist	generalist	ADJ
eblip-29062	20	16	questions	question	NOUN
eblip-29062	20	17	at	at	ADP
eblip-29062	20	18	30	30	NUM
eblip-29062	20	19	-	-	SYM
eblip-29062	20	20	47	47	NUM
eblip-29062	20	21	%	%	NOUN
eblip-29062	20	22	of	of	ADP
eblip-29062	20	23	those	those	PRON
eblip-29062	20	24	reported	report	VERB
eblip-29062	20	25	and	and	CCONJ
eblip-29062	20	26	10	10	NUM
eblip-29062	20	27	-	-	SYM
eblip-29062	20	28	23	23	NUM
eblip-29062	20	29	%	%	NOUN
eblip-29062	20	30	requiring	require	VERB
eblip-29062	20	31	a	a	DET
eblip-29062	20	32	librarian	librarian	NOUN
eblip-29062	20	33	.	.	PUNCT
eblip-29062	20	34	  	  	SPACE
eblip-29062	21	1	though	though	SCONJ
eblip-29062	21	2	the	the	DET
eblip-29062	21	3	underlying	underlie	VERB
eblip-29062	21	4	differences	difference	NOUN
eblip-29062	21	5	in	in	ADP
eblip-29062	21	6	the	the	DET
eblip-29062	21	7	study	study	NOUN
eblip-29062	21	8	designs	design	NOUN
eblip-29062	21	9	do	do	AUX
eblip-29062	21	10	not	not	PART
eblip-29062	21	11	allow	allow	VERB
eblip-29062	21	12	for	for	ADP
eblip-29062	21	13	formal	formal	ADJ
eblip-29062	21	14	analysis	analysis	NOUN
eblip-29062	21	15	,	,	PUNCT
eblip-29062	21	16	the	the	DET
eblip-29062	21	17	seven	seven	NUM
eblip-29062	21	18	studies	study	NOUN
eblip-29062	21	19	indicate	indicate	VERB
eblip-29062	21	20	that	that	SCONJ
eblip-29062	21	21	more	more	ADJ
eblip-29062	21	22	complex	complex	ADJ
eblip-29062	21	23	questions	question	NOUN
eblip-29062	21	24	are	be	AUX
eblip-29062	21	25	asked	ask	VERB
eblip-29062	21	26	via	via	ADP
eblip-29062	21	27	chat	chat	NOUN
eblip-29062	21	28	service	service	NOUN
eblip-29062	21	29	than	than	ADP
eblip-29062	21	30	at	at	ADP
eblip-29062	21	31	the	the	DET
eblip-29062	21	32	reference	reference	NOUN
eblip-29062	21	33	desk	desk	NOUN
eblip-29062	21	34	.	.	PUNCT
eblip-29062	22	1	each	each	DET
eblip-29062	22	2	staffing	staffing	NOUN
eblip-29062	22	3	level	level	NOUN
eblip-29062	22	4	was	be	AUX
eblip-29062	22	5	grouped	group	VERB
eblip-29062	22	6	and	and	CCONJ
eblip-29062	22	7	averaged	average	VERB
eblip-29062	22	8	for	for	ADP
eblip-29062	22	9	comparison	comparison	NOUN
eblip-29062	22	10	.	.	PUNCT
eblip-29062	23	1	the	the	DET
eblip-29062	23	2	1977	1977	NUM
eblip-29062	23	3	study	study	NOUN
eblip-29062	23	4	shows	show	VERB
eblip-29062	23	5	nonprofessional	nonprofessional	ADJ
eblip-29062	23	6	questions	question	NOUN
eblip-29062	23	7	at	at	ADP
eblip-29062	23	8	62	62	NUM
eblip-29062	23	9	%	%	NOUN
eblip-29062	23	10	,	,	PUNCT
eblip-29062	23	11	generalist	generalist	ADJ
eblip-29062	23	12	questions	question	NOUN
eblip-29062	23	13	at	at	ADP
eblip-29062	23	14	32	32	NUM
eblip-29062	23	15	%	%	NOUN
eblip-29062	23	16	,	,	PUNCT
eblip-29062	23	17	and	and	CCONJ
eblip-29062	23	18	librarian	librarian	ADJ
eblip-29062	23	19	questions	question	NOUN
eblip-29062	23	20	at	at	ADP
eblip-29062	23	21	6	6	NUM
eblip-29062	23	22	%	%	NOUN
eblip-29062	23	23	.	.	PUNCT
eblip-29062	24	1	reference	reference	NOUN
eblip-29062	24	2	desk	desk	NOUN
eblip-29062	24	3	questions	question	NOUN
eblip-29062	24	4	in	in	ADP
eblip-29062	24	5	the	the	DET
eblip-29062	24	6	post-2001	post-2001	ADJ
eblip-29062	24	7	articles	article	NOUN
eblip-29062	24	8	indicated	indicate	VERB
eblip-29062	24	9	81	81	NUM
eblip-29062	24	10	%	%	NOUN
eblip-29062	24	11	nonprofessional	nonprofessional	ADJ
eblip-29062	24	12	,	,	PUNCT
eblip-29062	24	13	13	13	NUM
eblip-29062	24	14	%	%	NOUN
eblip-29062	24	15	generalist	generalist	NOUN
eblip-29062	24	16	,	,	PUNCT
eblip-29062	24	17	and	and	CCONJ
eblip-29062	24	18	5	5	NUM
eblip-29062	24	19	%	%	NOUN
eblip-29062	24	20	librarian	librarian	ADJ
eblip-29062	24	21	questions	question	NOUN
eblip-29062	24	22	.	.	PUNCT
eblip-29062	25	1	post-2001	post-2001	ADJ
eblip-29062	25	2	chat	chat	NOUN
eblip-29062	25	3	questions	question	NOUN
eblip-29062	25	4	were	be	AUX
eblip-29062	25	5	at	at	ADP
eblip-29062	25	6	49	49	NUM
eblip-29062	25	7	%	%	NOUN
eblip-29062	25	8	nonprofessional	nonprofessional	ADJ
eblip-29062	25	9	,	,	PUNCT
eblip-29062	25	10	36	36	NUM
eblip-29062	25	11	%	%	NOUN
eblip-29062	25	12	generalist	generalist	NOUN
eblip-29062	25	13	,	,	PUNCT
eblip-29062	25	14	and	and	CCONJ
eblip-29062	25	15	15	15	NUM
eblip-29062	25	16	%	%	NOUN
eblip-29062	25	17	at	at	ADP
eblip-29062	25	18	librarian	librarian	ADJ
eblip-29062	25	19	level	level	NOUN
eblip-29062	25	20	.	.	PUNCT
eblip-29062	25	21	  	  	SPACE
eblip-29062	26	1	in	in	ADP
eblip-29062	26	2	the	the	DET
eblip-29062	26	3	second	second	ADJ
eblip-29062	26	4	part	part	NOUN
eblip-29062	26	5	of	of	ADP
eblip-29062	26	6	the	the	DET
eblip-29062	26	7	study	study	NOUN
eblip-29062	26	8	,	,	PUNCT
eblip-29062	26	9	the	the	DET
eblip-29062	26	10	data	datum	NOUN
eblip-29062	26	11	coded	code	VERB
eblip-29062	26	12	using	use	VERB
eblip-29062	26	13	the	the	DET
eblip-29062	26	14	read	read	ADJ
eblip-29062	26	15	scale	scale	NOUN
eblip-29062	26	16	and	and	CCONJ
eblip-29062	26	17	collected	collect	VERB
eblip-29062	26	18	from	from	ADP
eblip-29062	26	19	the	the	DET
eblip-29062	26	20	proactive	proactive	ADJ
eblip-29062	26	21	chat	chat	NOUN
eblip-29062	26	22	system	system	NOUN
eblip-29062	26	23	showed	show	VERB
eblip-29062	26	24	an	an	DET
eblip-29062	26	25	increased	increase	VERB
eblip-29062	26	26	number	number	NOUN
eblip-29062	26	27	and	and	CCONJ
eblip-29062	26	28	complexity	complexity	NOUN
eblip-29062	26	29	of	of	ADP
eblip-29062	26	30	questions	question	NOUN
eblip-29062	26	31	.	.	PUNCT
eblip-29062	27	1	the	the	DET
eblip-29062	27	2	authors	author	NOUN
eblip-29062	27	3	identified	identify	VERB
eblip-29062	27	4	4	4	NUM
eblip-29062	27	5	%	%	NOUN
eblip-29062	27	6	of	of	ADP
eblip-29062	27	7	questions	question	NOUN
eblip-29062	27	8	were	be	AUX
eblip-29062	27	9	rated	rate	VERB
eblip-29062	27	10	at	at	ADP
eblip-29062	27	11	a	a	DET
eblip-29062	27	12	level	level	NOUN
eblip-29062	27	13	1	1	NUM
eblip-29062	27	14	(	(	PUNCT
eblip-29062	27	15	e.g.	e.g.	ADV
eblip-29062	27	16	,	,	PUNCT
eblip-29062	27	17	directional	directional	ADJ
eblip-29062	27	18	,	,	PUNCT
eblip-29062	27	19	library	library	ADJ
eblip-29062	27	20	hours	hour	NOUN
eblip-29062	27	21	)	)	PUNCT
eblip-29062	27	22	,	,	PUNCT
eblip-29062	27	23	30	30	NUM
eblip-29062	27	24	%	%	NOUN
eblip-29062	27	25	at	at	ADP
eblip-29062	27	26	level	level	NOUN
eblip-29062	27	27	2	2	NUM
eblip-29062	27	28	(	(	PUNCT
eblip-29062	27	29	e.g.	e.g.	ADV
eblip-29062	27	30	,	,	PUNCT
eblip-29062	27	31	known	know	VERB
eblip-29062	27	32	item	item	NOUN
eblip-29062	27	33	searching	searching	NOUN
eblip-29062	27	34	)	)	PUNCT
eblip-29062	27	35	,	,	PUNCT
eblip-29062	27	36	39	39	NUM
eblip-29062	27	37	%	%	NOUN
eblip-29062	27	38	at	at	ADP
eblip-29062	27	39	level	level	NOUN
eblip-29062	27	40	3	3	NUM
eblip-29062	27	41	(	(	PUNCT
eblip-29062	27	42	e.g.	e.g.	ADV
eblip-29062	27	43	,	,	PUNCT
eblip-29062	27	44	reference	reference	NOUN
eblip-29062	27	45	questions	question	NOUN
eblip-29062	27	46	)	)	PUNCT
eblip-29062	27	47	,	,	PUNCT
eblip-29062	27	48	and	and	CCONJ
eblip-29062	27	49	27	27	NUM
eblip-29062	27	50	%	%	NOUN
eblip-29062	27	51	at	at	ADP
eblip-29062	27	52	level	level	NOUN
eblip-29062	27	53	4	4	NUM
eblip-29062	27	54	requiring	require	VERB
eblip-29062	27	55	advanced	advanced	ADJ
eblip-29062	27	56	expertise	expertise	NOUN
eblip-29062	27	57	(	(	PUNCT
eblip-29062	27	58	e.g.	e.g.	ADV
eblip-29062	27	59	,	,	PUNCT
eblip-29062	27	60	using	use	VERB
eblip-29062	27	61	specialized	specialized	ADJ
eblip-29062	27	62	databases	database	NOUN
eblip-29062	27	63	or	or	CCONJ
eblip-29062	27	64	data	data	NOUN
eblip-29062	27	65	sets	set	NOUN
eblip-29062	27	66	)	)	PUNCT
eblip-29062	27	67	.	.	PUNCT
eblip-29062	28	1	authors	author	NOUN
eblip-29062	28	2	combined	combine	VERB
eblip-29062	28	3	questions	question	NOUN
eblip-29062	28	4	at	at	ADP
eblip-29062	28	5	levels	level	NOUN
eblip-29062	28	6	5	5	NUM
eblip-29062	28	7	and	and	CCONJ
eblip-29062	28	8	6	6	NUM
eblip-29062	28	9	due	due	ADJ
eblip-29062	28	10	to	to	ADP
eblip-29062	28	11	low	low	ADJ
eblip-29062	28	12	numbers	number	NOUN
eblip-29062	28	13	,	,	PUNCT
eblip-29062	28	14	and	and	CCONJ
eblip-29062	28	15	did	do	AUX
eblip-29062	28	16	not	not	PART
eblip-29062	28	17	describe	describe	VERB
eblip-29062	28	18	these	these	PRON
eblip-29062	28	19	when	when	SCONJ
eblip-29062	28	20	reporting	report	VERB
eblip-29062	28	21	their	their	PRON
eblip-29062	28	22	study	study	NOUN
eblip-29062	28	23	.	.	PUNCT
eblip-29062	29	1	in	in	ADP
eblip-29062	29	2	comparison	comparison	NOUN
eblip-29062	29	3	,	,	PUNCT
eblip-29062	29	4	15	15	NUM
eblip-29062	29	5	%	%	NOUN
eblip-29062	29	6	of	of	ADP
eblip-29062	29	7	reference	reference	NOUN
eblip-29062	29	8	desk	desk	NOUN
eblip-29062	29	9	questions	question	NOUN
eblip-29062	29	10	were	be	AUX
eblip-29062	29	11	at	at	ADP
eblip-29062	29	12	a	a	DET
eblip-29062	29	13	level	level	NOUN
eblip-29062	29	14	3	3	NUM
eblip-29062	29	15	on	on	ADP
eblip-29062	29	16	the	the	DET
eblip-29062	29	17	read	read	NOUN
eblip-29062	29	18	scale	scale	NOUN
eblip-29062	29	19	,	,	PUNCT
eblip-29062	29	20	and	and	CCONJ
eblip-29062	29	21	1	1	NUM
eblip-29062	29	22	%	%	NOUN
eblip-29062	29	23	were	be	AUX
eblip-29062	29	24	at	at	ADP
eblip-29062	29	25	level	level	NOUN
eblip-29062	29	26	4	4	NUM
eblip-29062	29	27	.	.	PUNCT
eblip-29062	29	28	  	  	SPACE
eblip-29062	29	29	conclusion	conclusion	NOUN
eblip-29062	29	30	–	–	PUNCT
eblip-29062	29	31	proactive	proactive	ADJ
eblip-29062	29	32	chat	chat	NOUN
eblip-29062	29	33	reference	reference	NOUN
eblip-29062	29	34	service	service	NOUN
eblip-29062	29	35	increased	increase	VERB
eblip-29062	29	36	the	the	DET
eblip-29062	29	37	number	number	NOUN
eblip-29062	29	38	and	and	CCONJ
eblip-29062	29	39	the	the	DET
eblip-29062	29	40	complexity	complexity	NOUN
eblip-29062	29	41	of	of	ADP
eblip-29062	29	42	questions	question	NOUN
eblip-29062	29	43	over	over	ADP
eblip-29062	29	44	those	those	PRON
eblip-29062	29	45	received	receive	VERB
eblip-29062	29	46	via	via	ADP
eblip-29062	29	47	the	the	DET
eblip-29062	29	48	reference	reference	NOUN
eblip-29062	29	49	desk	desk	NOUN
eblip-29062	29	50	.	.	PUNCT
eblip-29062	30	1	the	the	DET
eblip-29062	30	2	frequency	frequency	NOUN
eblip-29062	30	3	of	of	ADP
eblip-29062	30	4	complex	complex	ADJ
eblip-29062	30	5	questions	question	NOUN
eblip-29062	30	6	was	be	AUX
eblip-29062	30	7	too	too	ADV
eblip-29062	30	8	high	high	ADJ
eblip-29062	30	9	for	for	SCONJ
eblip-29062	30	10	nonprofessional	nonprofessional	ADJ
eblip-29062	30	11	staff	staff	NOUN
eblip-29062	30	12	to	to	PART
eblip-29062	30	13	refer	refer	VERB
eblip-29062	30	14	questions	question	NOUN
eblip-29062	30	15	to	to	ADP
eblip-29062	30	16	librarians	librarian	NOUN
eblip-29062	30	17	,	,	PUNCT
eblip-29062	30	18	causing	cause	VERB
eblip-29062	30	19	reevaluation	reevaluation	NOUN
eblip-29062	30	20	of	of	ADP
eblip-29062	30	21	the	the	DET
eblip-29062	30	22	tiered	tiere	VERB
eblip-29062	30	23	service	service	NOUN
eblip-29062	30	24	model	model	NOUN
eblip-29062	30	25	.	.	PUNCT
eblip-29062	31	1	further	far	ADV
eblip-29062	31	2	,	,	PUNCT
eblip-29062	31	3	this	this	DET
eblip-29062	31	4	study	study	NOUN
eblip-29062	31	5	demonstrates	demonstrate	VERB
eblip-29062	31	6	that	that	SCONJ
eblip-29062	31	7	users	user	NOUN
eblip-29062	31	8	still	still	ADV
eblip-29062	31	9	have	have	VERB
eblip-29062	31	10	questions	question	NOUN
eblip-29062	31	11	about	about	ADP
eblip-29062	31	12	research	research	NOUN
eblip-29062	31	13	,	,	PUNCT
eblip-29062	31	14	but	but	CCONJ
eblip-29062	31	15	for	for	SCONJ
eblip-29062	31	16	users	user	NOUN
eblip-29062	31	17	to	to	PART
eblip-29062	31	18	access	access	VERB
eblip-29062	31	19	services	service	NOUN
eblip-29062	31	20	for	for	ADP
eblip-29062	31	21	these	these	DET
eblip-29062	31	22	questions	question	NOUN
eblip-29062	31	23	“	"	PUNCT
eblip-29062	31	24	reference	reference	NOUN
eblip-29062	31	25	service	service	NOUN
eblip-29062	31	26	must	must	AUX
eblip-29062	31	27	be	be	AUX
eblip-29062	31	28	proactive	proactive	ADJ
eblip-29062	31	29	,	,	PUNCT
eblip-29062	31	30	convenient	convenient	ADJ
eblip-29062	31	31	,	,	PUNCT
eblip-29062	31	32	and	and	CCONJ
eblip-29062	31	33	expert	expert	NOUN
eblip-29062	31	34	to	to	PART
eblip-29062	31	35	meet	meet	VERB
eblip-29062	31	36	user	user	NOUN
eblip-29062	31	37	expectations	expectation	NOUN
eblip-29062	31	38	and	and	CCONJ
eblip-29062	31	39	research	research	NOUN
eblip-29062	31	40	needs	need	NOUN
eblip-29062	31	41	”	"	PUNCT
eblip-29062	31	42	(	(	PUNCT
eblip-29062	31	43	p.	p.	NOUN
eblip-29062	31	44	972	972	NUM
eblip-29062	31	45	)	)	PUNCT
eblip-29062	31	46	.	.	PUNCT
eblip-29062	31	47	  	  	SPACE
eblip-29062	32	1	commentary	commentary	NOUN
eblip-29062	32	2	  	  	SPACE
eblip-29062	32	3	the	the	DET
eblip-29062	32	4	authors	author	NOUN
eblip-29062	32	5	have	have	AUX
eblip-29062	32	6	made	make	VERB
eblip-29062	32	7	excellent	excellent	ADJ
eblip-29062	32	8	use	use	NOUN
eblip-29062	32	9	of	of	ADP
eblip-29062	32	10	library	library	ADJ
eblip-29062	32	11	literature	literature	NOUN
eblip-29062	32	12	to	to	PART
eblip-29062	32	13	create	create	VERB
eblip-29062	32	14	a	a	DET
eblip-29062	32	15	matrix	matrix	NOUN
eblip-29062	32	16	for	for	ADP
eblip-29062	32	17	the	the	DET
eblip-29062	32	18	evaluation	evaluation	NOUN
eblip-29062	32	19	of	of	ADP
eblip-29062	32	20	the	the	DET
eblip-29062	32	21	complexity	complexity	NOUN
eblip-29062	32	22	of	of	ADP
eblip-29062	32	23	questions	question	NOUN
eblip-29062	32	24	at	at	ADP
eblip-29062	32	25	different	different	ADJ
eblip-29062	32	26	service	service	NOUN
eblip-29062	32	27	points	point	NOUN
eblip-29062	32	28	based	base	VERB
eblip-29062	32	29	on	on	ADP
eblip-29062	32	30	the	the	DET
eblip-29062	32	31	expertise	expertise	NOUN
eblip-29062	32	32	needed	need	VERB
eblip-29062	32	33	to	to	PART
eblip-29062	32	34	answer	answer	VERB
eblip-29062	32	35	questions	question	NOUN
eblip-29062	32	36	.	.	PUNCT
eblip-29062	33	1	though	though	SCONJ
eblip-29062	33	2	there	there	PRON
eblip-29062	33	3	is	be	VERB
eblip-29062	33	4	already	already	ADV
eblip-29062	33	5	much	much	ADV
eblip-29062	33	6	published	publish	VERB
eblip-29062	33	7	about	about	ADP
eblip-29062	33	8	online	online	ADJ
eblip-29062	33	9	reference	reference	NOUN
eblip-29062	33	10	services	service	NOUN
eblip-29062	33	11	,	,	PUNCT
eblip-29062	33	12	the	the	DET
eblip-29062	33	13	use	use	NOUN
eblip-29062	33	14	of	of	ADP
eblip-29062	33	15	proactive	proactive	ADJ
eblip-29062	33	16	chat	chat	NOUN
eblip-29062	33	17	reference	reference	NOUN
eblip-29062	33	18	is	be	AUX
eblip-29062	33	19	just	just	ADV
eblip-29062	33	20	appearing	appear	VERB
eblip-29062	33	21	in	in	ADP
eblip-29062	33	22	the	the	DET
eblip-29062	33	23	literature	literature	NOUN
eblip-29062	33	24	,	,	PUNCT
eblip-29062	33	25	so	so	SCONJ
eblip-29062	33	26	a	a	DET
eblip-29062	33	27	more	more	ADV
eblip-29062	33	28	thorough	thorough	ADJ
eblip-29062	33	29	explanation	explanation	NOUN
eblip-29062	33	30	of	of	ADP
eblip-29062	33	31	the	the	DET
eblip-29062	33	32	service	service	NOUN
eblip-29062	33	33	would	would	AUX
eblip-29062	33	34	have	have	AUX
eblip-29062	33	35	been	be	AUX
eblip-29062	33	36	useful	useful	ADJ
eblip-29062	33	37	.	.	PUNCT
eblip-29062	34	1	for	for	ADP
eblip-29062	34	2	example	example	NOUN
eblip-29062	34	3	,	,	PUNCT
eblip-29062	34	4	zhang	zhang	PROPN
eblip-29062	34	5	and	and	CCONJ
eblip-29062	34	6	mayer	mayer	PROPN
eblip-29062	34	7	’s	’s	PART
eblip-29062	34	8	(	(	PUNCT
eblip-29062	34	9	2014	2014	NUM
eblip-29062	34	10	)	)	PUNCT
eblip-29062	34	11	description	description	NOUN
eblip-29062	34	12	of	of	ADP
eblip-29062	34	13	proactive	proactive	ADJ
eblip-29062	34	14	chat	chat	PROPN
eblip-29062	34	15	provides	provide	VERB
eblip-29062	34	16	appropriate	appropriate	ADJ
eblip-29062	34	17	context	context	NOUN
eblip-29062	34	18	.	.	PUNCT
eblip-29062	34	19	  	  	SPACE
eblip-29062	35	1	when	when	SCONJ
eblip-29062	35	2	evaluated	evaluate	VERB
eblip-29062	35	3	using	use	VERB
eblip-29062	35	4	glynn	glynn	PROPN
eblip-29062	35	5	’s	’s	PART
eblip-29062	35	6	(	(	PUNCT
eblip-29062	35	7	2006	2006	NUM
eblip-29062	35	8	)	)	PUNCT
eblip-29062	35	9	critical	critical	ADJ
eblip-29062	35	10	appraisal	appraisal	NOUN
eblip-29062	35	11	tool	tool	NOUN
eblip-29062	35	12	,	,	PUNCT
eblip-29062	35	13	this	this	DET
eblip-29062	35	14	study	study	NOUN
eblip-29062	35	15	is	be	AUX
eblip-29062	35	16	valid	valid	ADJ
eblip-29062	35	17	,	,	PUNCT
eblip-29062	35	18	with	with	ADP
eblip-29062	35	19	scores	score	NOUN
eblip-29062	35	20	>	>	X
eblip-29062	35	21	75	75	NUM
eblip-29062	35	22	%	%	NOUN
eblip-29062	35	23	in	in	ADP
eblip-29062	35	24	each	each	DET
eblip-29062	35	25	section	section	NOUN
eblip-29062	35	26	:	:	PUNCT
eblip-29062	35	27	data	data	NOUN
eblip-29062	35	28	collection	collection	NOUN
eblip-29062	35	29	(	(	PUNCT
eblip-29062	35	30	83	83	NUM
eblip-29062	35	31	%	%	NOUN
eblip-29062	35	32	)	)	PUNCT
eblip-29062	35	33	,	,	PUNCT
eblip-29062	35	34	study	study	NOUN
eblip-29062	35	35	design	design	NOUN
eblip-29062	35	36	(	(	PUNCT
eblip-29062	35	37	80	80	NUM
eblip-29062	35	38	%	%	NOUN
eblip-29062	35	39	)	)	PUNCT
eblip-29062	35	40	and	and	CCONJ
eblip-29062	35	41	results	result	NOUN
eblip-29062	35	42	(	(	PUNCT
eblip-29062	35	43	83	83	NUM
eblip-29062	35	44	%	%	NOUN
eblip-29062	35	45	)	)	PUNCT
eblip-29062	35	46	.	.	PUNCT
eblip-29062	36	1	the	the	DET
eblip-29062	36	2	overall	overall	ADJ
eblip-29062	36	3	score	score	NOUN
eblip-29062	36	4	for	for	ADP
eblip-29062	36	5	validity	validity	NOUN
eblip-29062	36	6	was	be	AUX
eblip-29062	36	7	82	82	NUM
eblip-29062	36	8	%	%	NOUN
eblip-29062	36	9	.	.	PUNCT
eblip-29062	36	10	  	  	SPACE
eblip-29062	37	1	the	the	DET
eblip-29062	37	2	study	study	NOUN
eblip-29062	37	3	was	be	AUX
eblip-29062	37	4	conducted	conduct	VERB
eblip-29062	37	5	in	in	ADP
eblip-29062	37	6	two	two	NUM
eblip-29062	37	7	parts	part	NOUN
eblip-29062	37	8	:	:	PUNCT
eblip-29062	37	9	the	the	DET
eblip-29062	37	10	meta	meta	NOUN
eblip-29062	37	11	-	-	PUNCT
eblip-29062	37	12	analysis	analysis	NOUN
eblip-29062	37	13	of	of	ADP
eblip-29062	37	14	the	the	DET
eblip-29062	37	15	literature	literature	NOUN
eblip-29062	37	16	and	and	CCONJ
eblip-29062	37	17	an	an	DET
eblip-29062	37	18	analysis	analysis	NOUN
eblip-29062	37	19	of	of	ADP
eblip-29062	37	20	data	datum	NOUN
eblip-29062	37	21	collected	collect	VERB
eblip-29062	37	22	by	by	ADP
eblip-29062	37	23	the	the	DET
eblip-29062	37	24	author	author	NOUN
eblip-29062	37	25	’s	’s	PART
eblip-29062	37	26	library	library	NOUN
eblip-29062	37	27	.	.	PUNCT
eblip-29062	38	1	the	the	DET
eblip-29062	38	2	authors	author	NOUN
eblip-29062	38	3	do	do	AUX
eblip-29062	38	4	not	not	PART
eblip-29062	38	5	provide	provide	VERB
eblip-29062	38	6	much	much	ADJ
eblip-29062	38	7	detail	detail	NOUN
eblip-29062	38	8	on	on	ADP
eblip-29062	38	9	how	how	SCONJ
eblip-29062	38	10	they	they	PRON
eblip-29062	38	11	conducted	conduct	VERB
eblip-29062	38	12	the	the	DET
eblip-29062	38	13	meta	meta	NOUN
eblip-29062	38	14	-	-	PUNCT
eblip-29062	38	15	analysis	analysis	NOUN
eblip-29062	38	16	of	of	ADP
eblip-29062	38	17	the	the	DET
eblip-29062	38	18	literature	literature	NOUN
eblip-29062	38	19	to	to	PART
eblip-29062	38	20	address	address	VERB
eblip-29062	38	21	the	the	DET
eblip-29062	38	22	first	first	ADJ
eblip-29062	38	23	two	two	NUM
eblip-29062	38	24	research	research	NOUN
eblip-29062	38	25	questions	question	NOUN
eblip-29062	38	26	,	,	PUNCT
eblip-29062	38	27	though	though	SCONJ
eblip-29062	38	28	they	they	PRON
eblip-29062	38	29	do	do	AUX
eblip-29062	38	30	report	report	VERB
eblip-29062	38	31	on	on	ADP
eblip-29062	38	32	their	their	PRON
eblip-29062	38	33	rationale	rationale	NOUN
eblip-29062	38	34	for	for	ADP
eblip-29062	38	35	the	the	DET
eblip-29062	38	36	seven	seven	NUM
eblip-29062	38	37	studies	study	NOUN
eblip-29062	38	38	selected	select	VERB
eblip-29062	38	39	for	for	ADP
eblip-29062	38	40	analysis	analysis	NOUN
eblip-29062	38	41	.	.	PUNCT
eblip-29062	39	1	they	they	PRON
eblip-29062	39	2	included	include	VERB
eblip-29062	39	3	the	the	DET
eblip-29062	39	4	matrix	matrix	NOUN
eblip-29062	39	5	created	create	VERB
eblip-29062	39	6	from	from	ADP
eblip-29062	39	7	those	those	DET
eblip-29062	39	8	seven	seven	NUM
eblip-29062	39	9	articles	article	NOUN
eblip-29062	39	10	with	with	ADP
eblip-29062	39	11	outcomes	outcome	NOUN
eblip-29062	39	12	that	that	PRON
eblip-29062	39	13	are	be	AUX
eblip-29062	39	14	clearly	clearly	ADV
eblip-29062	39	15	described	describe	VERB
eblip-29062	39	16	in	in	ADP
eblip-29062	39	17	tables	table	NOUN
eblip-29062	39	18	,	,	PUNCT
eblip-29062	39	19	graphs	graph	NOUN
eblip-29062	39	20	,	,	PUNCT
eblip-29062	39	21	and	and	CCONJ
eblip-29062	39	22	narrative	narrative	NOUN
eblip-29062	39	23	form	form	NOUN
eblip-29062	39	24	.	.	PUNCT
eblip-29062	39	25	  	  	SPACE
eblip-29062	40	1	their	their	PRON
eblip-29062	40	2	data	datum	NOUN
eblip-29062	40	3	collection	collection	NOUN
eblip-29062	40	4	is	be	AUX
eblip-29062	40	5	clearly	clearly	ADV
eblip-29062	40	6	described	describe	VERB
eblip-29062	40	7	for	for	ADP
eblip-29062	40	8	the	the	DET
eblip-29062	40	9	third	third	ADJ
eblip-29062	40	10	research	research	NOUN
eblip-29062	40	11	question	question	NOUN
eblip-29062	40	12	,	,	PUNCT
eblip-29062	40	13	making	make	VERB
eblip-29062	40	14	it	it	PRON
eblip-29062	40	15	easier	easy	ADJ
eblip-29062	40	16	to	to	PART
eblip-29062	40	17	duplicate	duplicate	VERB
eblip-29062	40	18	.	.	PUNCT
eblip-29062	41	1	to	to	PART
eblip-29062	41	2	determine	determine	VERB
eblip-29062	41	3	the	the	DET
eblip-29062	41	4	complexity	complexity	NOUN
eblip-29062	41	5	of	of	ADP
eblip-29062	41	6	reference	reference	NOUN
eblip-29062	41	7	questions	question	NOUN
eblip-29062	41	8	they	they	PRON
eblip-29062	41	9	conducted	conduct	VERB
eblip-29062	41	10	their	their	PRON
eblip-29062	41	11	analysis	analysis	NOUN
eblip-29062	41	12	using	use	VERB
eblip-29062	41	13	the	the	DET
eblip-29062	41	14	read	read	NOUN
eblip-29062	41	15	scale	scale	NOUN
eblip-29062	41	16	,	,	PUNCT
eblip-29062	41	17	a	a	DET
eblip-29062	41	18	validated	validate	VERB
eblip-29062	41	19	instrument	instrument	NOUN
eblip-29062	41	20	.	.	PUNCT
eblip-29062	42	1	they	they	PRON
eblip-29062	42	2	gathered	gather	VERB
eblip-29062	42	3	data	datum	NOUN
eblip-29062	42	4	from	from	ADP
eblip-29062	42	5	chat	chat	NOUN
eblip-29062	42	6	transcripts	transcript	NOUN
eblip-29062	42	7	and	and	CCONJ
eblip-29062	42	8	from	from	ADP
eblip-29062	42	9	the	the	DET
eblip-29062	42	10	reference	reference	NOUN
eblip-29062	42	11	desk	desk	NOUN
eblip-29062	42	12	over	over	ADP
eblip-29062	42	13	representative	representative	PROPN
eblip-29062	42	14	times	time	NOUN
eblip-29062	42	15	.	.	PUNCT
eblip-29062	43	1	the	the	DET
eblip-29062	43	2	two	two	NUM
eblip-29062	43	3	researchers	researcher	NOUN
eblip-29062	43	4	coded	code	VERB
eblip-29062	43	5	the	the	DET
eblip-29062	43	6	reference	reference	NOUN
eblip-29062	43	7	questions	question	NOUN
eblip-29062	43	8	after	after	ADP
eblip-29062	43	9	going	go	VERB
eblip-29062	43	10	through	through	ADP
eblip-29062	43	11	a	a	DET
eblip-29062	43	12	norming	norming	NOUN
eblip-29062	43	13	process	process	NOUN
eblip-29062	43	14	.	.	PUNCT
eblip-29062	44	1	however	however	ADV
eblip-29062	44	2	,	,	PUNCT
eblip-29062	44	3	the	the	DET
eblip-29062	44	4	data	datum	NOUN
eblip-29062	44	5	from	from	ADP
eblip-29062	44	6	chat	chat	NOUN
eblip-29062	44	7	transcripts	transcript	NOUN
eblip-29062	44	8	may	may	AUX
eblip-29062	44	9	present	present	VERB
eblip-29062	44	10	more	more	ADJ
eblip-29062	44	11	objective	objective	ADJ
eblip-29062	44	12	data	datum	NOUN
eblip-29062	44	13	than	than	ADP
eblip-29062	44	14	the	the	DET
eblip-29062	44	15	data	datum	NOUN
eblip-29062	44	16	collected	collect	VERB
eblip-29062	44	17	at	at	ADP
eblip-29062	44	18	the	the	DET
eblip-29062	44	19	reference	reference	NOUN
eblip-29062	44	20	desk	desk	NOUN
eblip-29062	44	21	,	,	PUNCT
eblip-29062	44	22	where	where	SCONJ
eblip-29062	44	23	different	different	ADJ
eblip-29062	44	24	librarians	librarian	NOUN
eblip-29062	44	25	could	could	AUX
eblip-29062	44	26	interpret	interpret	VERB
eblip-29062	44	27	the	the	DET
eblip-29062	44	28	level	level	NOUN
eblip-29062	44	29	of	of	ADP
eblip-29062	44	30	questions	question	NOUN
eblip-29062	44	31	differently	differently	ADV
eblip-29062	44	32	.	.	PUNCT
eblip-29062	44	33	  	  	SPACE
eblip-29062	45	1	a	a	DET
eblip-29062	45	2	significant	significant	ADJ
eblip-29062	45	3	finding	finding	NOUN
eblip-29062	45	4	to	to	ADP
eblip-29062	45	5	academic	academic	ADJ
eblip-29062	45	6	librarians	librarian	NOUN
eblip-29062	45	7	is	be	AUX
eblip-29062	45	8	that	that	SCONJ
eblip-29062	45	9	patrons	patron	NOUN
eblip-29062	45	10	still	still	ADV
eblip-29062	45	11	have	have	VERB
eblip-29062	45	12	complex	complex	ADJ
eblip-29062	45	13	research	research	NOUN
eblip-29062	45	14	questions	question	NOUN
eblip-29062	45	15	that	that	SCONJ
eblip-29062	45	16	they	they	PRON
eblip-29062	45	17	are	be	AUX
eblip-29062	45	18	willing	willing	ADJ
eblip-29062	45	19	to	to	PART
eblip-29062	45	20	ask	ask	VERB
eblip-29062	45	21	through	through	ADP
eblip-29062	45	22	a	a	DET
eblip-29062	45	23	proactive	proactive	ADJ
eblip-29062	45	24	chat	chat	NOUN
eblip-29062	45	25	service	service	NOUN
eblip-29062	45	26	.	.	PUNCT
eblip-29062	46	1	this	this	DET
eblip-29062	46	2	study	study	NOUN
eblip-29062	46	3	gives	give	VERB
eblip-29062	46	4	librarians	librarian	NOUN
eblip-29062	46	5	“	"	PUNCT
eblip-29062	46	6	the	the	DET
eblip-29062	46	7	opportunity	opportunity	NOUN
eblip-29062	46	8	to	to	PART
eblip-29062	46	9	once	once	ADV
eblip-29062	46	10	again	again	ADV
eblip-29062	46	11	provide	provide	VERB
eblip-29062	46	12	individual	individual	ADJ
eblip-29062	46	13	reference	reference	NOUN
eblip-29062	46	14	service	service	NOUN
eblip-29062	46	15	at	at	ADP
eblip-29062	46	16	the	the	DET
eblip-29062	46	17	point	point	NOUN
eblip-29062	46	18	of	of	ADP
eblip-29062	46	19	need	need	NOUN
eblip-29062	46	20	”	"	PUNCT
eblip-29062	46	21	(	(	PUNCT
eblip-29062	46	22	p.	p.	NOUN
eblip-29062	46	23	972	972	NUM
eblip-29062	46	24	)	)	PUNCT
eblip-29062	46	25	.	.	PUNCT
eblip-29062	47	1	it	it	PRON
eblip-29062	47	2	also	also	ADV
eblip-29062	47	3	raises	raise	VERB
eblip-29062	47	4	the	the	DET
eblip-29062	47	5	practical	practical	ADJ
eblip-29062	47	6	issue	issue	NOUN
eblip-29062	47	7	of	of	ADP
eblip-29062	47	8	increased	increase	VERB
eblip-29062	47	9	staffing	staffing	NOUN
eblip-29062	47	10	to	to	PART
eblip-29062	47	11	manage	manage	VERB
eblip-29062	47	12	increased	increase	VERB
eblip-29062	47	13	chat	chat	NOUN
eblip-29062	47	14	activity	activity	NOUN
eblip-29062	47	15	.	.	PUNCT
eblip-29062	48	1	since	since	SCONJ
eblip-29062	48	2	the	the	DET
eblip-29062	48	3	questions	question	NOUN
eblip-29062	48	4	that	that	PRON
eblip-29062	48	5	arrive	arrive	VERB
eblip-29062	48	6	via	via	ADP
eblip-29062	48	7	proactive	proactive	ADJ
eblip-29062	48	8	chat	chat	PROPN
eblip-29062	48	9	tend	tend	VERB
eblip-29062	48	10	to	to	PART
eblip-29062	48	11	be	be	AUX
eblip-29062	48	12	more	more	ADV
eblip-29062	48	13	complex	complex	ADJ
eblip-29062	48	14	,	,	PUNCT
eblip-29062	48	15	it	it	PRON
eblip-29062	48	16	is	be	AUX
eblip-29062	48	17	possible	possible	ADJ
eblip-29062	48	18	that	that	SCONJ
eblip-29062	48	19	more	more	ADJ
eblip-29062	48	20	librarians	librarian	NOUN
eblip-29062	48	21	,	,	PUNCT
eblip-29062	48	22	instead	instead	ADV
eblip-29062	48	23	of	of	ADP
eblip-29062	48	24	non	non	ADJ
eblip-29062	48	25	-	-	ADJ
eblip-29062	48	26	professional	professional	ADJ
eblip-29062	48	27	staff	staff	NOUN
eblip-29062	48	28	,	,	PUNCT
eblip-29062	48	29	will	will	AUX
eblip-29062	48	30	be	be	AUX
eblip-29062	48	31	required	require	VERB
eblip-29062	48	32	,	,	PUNCT
eblip-29062	48	33	adding	add	VERB
eblip-29062	48	34	to	to	ADP
eblip-29062	48	35	already	already	ADV
eblip-29062	48	36	tight	tight	VERB
eblip-29062	48	37	library	library	ADJ
eblip-29062	48	38	budgets	budget	NOUN
eblip-29062	48	39	.	.	PUNCT
eblip-29062	48	40	  	  	SPACE
eblip-29062	49	1	references	reference	NOUN
eblip-29062	49	2	  	  	SPACE
eblip-29062	49	3	glynn	glynn	PROPN
eblip-29062	49	4	,	,	PUNCT
eblip-29062	49	5	l.	l.	PROPN
eblip-29062	49	6	(	(	PUNCT
eblip-29062	49	7	2006	2006	NUM
eblip-29062	49	8	)	)	PUNCT
eblip-29062	49	9	.	.	PUNCT
eblip-29062	50	1	a	a	DET
eblip-29062	50	2	critical	critical	ADJ
eblip-29062	50	3	appraisal	appraisal	NOUN
eblip-29062	50	4	tool	tool	NOUN
eblip-29062	50	5	for	for	ADP
eblip-29062	50	6	library	library	NOUN
eblip-29062	50	7	and	and	CCONJ
eblip-29062	50	8	information	information	NOUN
eblip-29062	50	9	research	research	NOUN
eblip-29062	50	10	.	.	PUNCT
eblip-29062	51	1	library	library	NOUN
eblip-29062	51	2	hi	hi	INTJ
eblip-29062	51	3	tech	tech	NOUN
eblip-29062	51	4	,	,	PUNCT
eblip-29062	51	5	24(3	24(3	NUM
eblip-29062	51	6	)	)	PUNCT
eblip-29062	51	7	,	,	PUNCT
eblip-29062	51	8	387	387	NUM
eblip-29062	51	9	-	-	SYM
eblip-29062	51	10	399	399	NUM
eblip-29062	51	11	.	.	PUNCT
eblip-29062	52	1	http://dx.doi.org/10.1108/07378830610692154	http://dx.doi.org/10.1108/07378830610692154	PROPN
eblip-29062	52	2	  	  	SPACE
eblip-29062	52	3	zhang	zhang	PROPN
eblip-29062	52	4	,	,	PUNCT
eblip-29062	52	5	j.	j.	PROPN
eblip-29062	52	6	and	and	CCONJ
eblip-29062	52	7	mayer	mayer	PROPN
eblip-29062	52	8	,	,	PUNCT
eblip-29062	52	9	n.	n.	PROPN
eblip-29062	52	10	(	(	PUNCT
eblip-29062	52	11	2014	2014	NUM
eblip-29062	52	12	)	)	PUNCT
eblip-29062	52	13	.	.	PUNCT
eblip-29062	53	1	proactive	proactive	ADJ
eblip-29062	53	2	chat	chat	PROPN
eblip-29062	53	3	reference	reference	NOUN
eblip-29062	53	4	.	.	PUNCT
eblip-29062	54	1	college	college	PROPN
eblip-29062	54	2	&	&	CCONJ
eblip-29062	54	3	research	research	PROPN
eblip-29062	54	4	library	library	PROPN
eblip-29062	54	5	news	news	NOUN
eblip-29062	54	6	,	,	PUNCT
eblip-29062	54	7	75(4	75(4	NOUN
eblip-29062	54	8	)	)	PUNCT
eblip-29062	54	9	,	,	PUNCT
eblip-29062	54	10	202	202	NUM
eblip-29062	54	11	-	-	SYM
eblip-29062	54	12	205	205	NUM
eblip-29062	54	13	.	.	PUNCT
eblip-29062	54	14	  	  	SPACE