id	sid	tid	token	lemma	pos
eblip-29307	1	1	evidence	evidence	NOUN
eblip-29307	1	2	based	base	VERB
eblip-29307	1	3	library	library	NOUN
eblip-29307	1	4	and	and	CCONJ
eblip-29307	1	5	information	information	NOUN
eblip-29307	1	6	practice	practice	NOUN
eblip-29307	1	7	using	use	VERB
eblip-29307	1	8	evidence	evidence	NOUN
eblip-29307	1	9	in	in	ADP
eblip-29307	1	10	practice	practice	NOUN
eblip-29307	1	11	  	  	SPACE
eblip-29307	1	12	a	a	DET
eblip-29307	1	13	mixed	mixed	ADJ
eblip-29307	1	14	methods	method	NOUN
eblip-29307	1	15	approach	approach	NOUN
eblip-29307	1	16	to	to	ADP
eblip-29307	1	17	iterative	iterative	NOUN
eblip-29307	1	18	service	service	NOUN
eblip-29307	1	19	design	design	NOUN
eblip-29307	1	20	of	of	ADP
eblip-29307	1	21	an	an	DET
eblip-29307	1	22	in	in	ADP
eblip-29307	1	23	-	-	PUNCT
eblip-29307	1	24	person	person	NOUN
eblip-29307	1	25	reference	reference	NOUN
eblip-29307	1	26	service	service	NOUN
eblip-29307	1	27	point	point	NOUN
eblip-29307	1	28	  	  	SPACE
eblip-29307	1	29	kyla	kyla	PROPN
eblip-29307	1	30	everall	everall	NOUN
eblip-29307	1	31	user	user	PROPN
eblip-29307	1	32	services	services	PROPN
eblip-29307	1	33	librarian	librarian	PROPN
eblip-29307	1	34	university	university	PROPN
eblip-29307	1	35	of	of	ADP
eblip-29307	1	36	toronto	toronto	PROPN
eblip-29307	1	37	libraries	libraries	PROPN
eblip-29307	1	38	toronto	toronto	PROPN
eblip-29307	1	39	,	,	PUNCT
eblip-29307	1	40	ontario	ontario	PROPN
eblip-29307	1	41	,	,	PUNCT
eblip-29307	1	42	canada	canada	PROPN
eblip-29307	1	43	email	email	NOUN
eblip-29307	1	44	:	:	PUNCT
eblip-29307	1	45	kyla.everall@utoronto.ca	kyla.everall@utoronto.ca	PROPN
eblip-29307	1	46	  	  	SPACE
eblip-29307	1	47	judith	judith	PROPN
eblip-29307	1	48	logan	logan	PROPN
eblip-29307	1	49	user	user	PROPN
eblip-29307	1	50	services	services	PROPN
eblip-29307	1	51	librarian	librarian	PROPN
eblip-29307	1	52	university	university	PROPN
eblip-29307	1	53	of	of	ADP
eblip-29307	1	54	toronto	toronto	PROPN
eblip-29307	1	55	libraries	libraries	PROPN
eblip-29307	1	56	toronto	toronto	PROPN
eblip-29307	1	57	,	,	PUNCT
eblip-29307	1	58	ontario	ontario	PROPN
eblip-29307	1	59	,	,	PUNCT
eblip-29307	1	60	canada	canada	PROPN
eblip-29307	1	61	email	email	NOUN
eblip-29307	1	62	:	:	PUNCT
eblip-29307	1	63	judith.logan@utoronto.ca	judith.logan@utoronto.ca	PROPN
eblip-29307	1	64	  	  	SPACE
eblip-29307	1	65	received	receive	VERB
eblip-29307	1	66	:	:	PUNCT
eblip-29307	1	67	10	10	NUM
eblip-29307	1	68	july	july	PROPN
eblip-29307	1	69	2017	2017	NUM
eblip-29307	1	70	    	    	SPACE
eblip-29307	1	71	accepted	accept	VERB
eblip-29307	1	72	:	:	PUNCT
eblip-29307	1	73	6	6	NUM
eblip-29307	1	74	oct	oct	PROPN
eblip-29307	1	75	.	.	PROPN
eblip-29307	1	76	2017	2017	NUM
eblip-29307	1	77	     	     	SPACE
eblip-29307	1	78	2017	2017	NUM
eblip-29307	1	79	everall	everall	NOUN
eblip-29307	1	80	and	and	CCONJ
eblip-29307	1	81	logan	logan	PROPN
eblip-29307	1	82	.	.	PUNCT
eblip-29307	2	1	this	this	PRON
eblip-29307	2	2	is	be	AUX
eblip-29307	2	3	an	an	DET
eblip-29307	2	4	open	open	ADJ
eblip-29307	2	5	access	access	NOUN
eblip-29307	2	6	article	article	NOUN
eblip-29307	2	7	distributed	distribute	VERB
eblip-29307	2	8	under	under	ADP
eblip-29307	2	9	the	the	DET
eblip-29307	2	10	terms	term	NOUN
eblip-29307	2	11	of	of	ADP
eblip-29307	2	12	the	the	DET
eblip-29307	2	13	creative	creative	ADJ
eblip-29307	2	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29307	2	15	alike	alike	ADJ
eblip-29307	2	16	license	license	VERB
eblip-29307	2	17	4.0	4.0	NUM
eblip-29307	2	18	international	international	ADJ
eblip-29307	2	19	(	(	PUNCT
eblip-29307	2	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29307	2	21	)	)	PUNCT
eblip-29307	2	22	,	,	PUNCT
eblip-29307	2	23	which	which	PRON
eblip-29307	2	24	permits	permit	VERB
eblip-29307	2	25	unrestricted	unrestricted	ADJ
eblip-29307	2	26	use	use	NOUN
eblip-29307	2	27	,	,	PUNCT
eblip-29307	2	28	distribution	distribution	NOUN
eblip-29307	2	29	,	,	PUNCT
eblip-29307	2	30	and	and	CCONJ
eblip-29307	2	31	reproduction	reproduction	NOUN
eblip-29307	2	32	in	in	ADP
eblip-29307	2	33	any	any	DET
eblip-29307	2	34	medium	medium	NOUN
eblip-29307	2	35	,	,	PUNCT
eblip-29307	2	36	provided	provide	VERB
eblip-29307	2	37	the	the	DET
eblip-29307	2	38	original	original	ADJ
eblip-29307	2	39	work	work	NOUN
eblip-29307	2	40	is	be	AUX
eblip-29307	2	41	properly	properly	ADV
eblip-29307	2	42	attributed	attribute	VERB
eblip-29307	2	43	,	,	PUNCT
eblip-29307	2	44	not	not	PART
eblip-29307	2	45	used	use	VERB
eblip-29307	2	46	for	for	ADP
eblip-29307	2	47	commercial	commercial	ADJ
eblip-29307	2	48	purposes	purpose	NOUN
eblip-29307	2	49	,	,	PUNCT
eblip-29307	2	50	and	and	CCONJ
eblip-29307	2	51	,	,	PUNCT
eblip-29307	2	52	if	if	SCONJ
eblip-29307	2	53	transformed	transform	VERB
eblip-29307	2	54	,	,	PUNCT
eblip-29307	2	55	the	the	DET
eblip-29307	2	56	resulting	result	VERB
eblip-29307	2	57	work	work	NOUN
eblip-29307	2	58	is	be	AUX
eblip-29307	2	59	redistributed	redistribute	VERB
eblip-29307	2	60	under	under	ADP
eblip-29307	2	61	the	the	DET
eblip-29307	2	62	same	same	ADJ
eblip-29307	2	63	or	or	CCONJ
eblip-29307	2	64	similar	similar	ADJ
eblip-29307	2	65	license	license	NOUN
eblip-29307	2	66	to	to	ADP
eblip-29307	2	67	this	this	DET
eblip-29307	2	68	one	one	NUM
eblip-29307	2	69	.	.	PUNCT
eblip-29307	2	70	    	    	SPACE
eblip-29307	2	71	setting	set	VERB
eblip-29307	2	72	  	  	SPACE
eblip-29307	2	73	the	the	DET
eblip-29307	2	74	university	university	NOUN
eblip-29307	2	75	of	of	ADP
eblip-29307	2	76	toronto	toronto	PROPN
eblip-29307	2	77	is	be	AUX
eblip-29307	2	78	canada	canada	PROPN
eblip-29307	2	79	’s	’s	PART
eblip-29307	2	80	largest	large	ADJ
eblip-29307	2	81	university	university	NOUN
eblip-29307	2	82	,	,	PUNCT
eblip-29307	2	83	with	with	ADP
eblip-29307	2	84	an	an	DET
eblip-29307	2	85	enrolment	enrolment	NOUN
eblip-29307	2	86	of	of	ADP
eblip-29307	2	87	over	over	ADP
eblip-29307	2	88	88,000	88,000	NUM
eblip-29307	2	89	students	student	NOUN
eblip-29307	2	90	(	(	PUNCT
eblip-29307	2	91	university	university	PROPN
eblip-29307	2	92	of	of	ADP
eblip-29307	2	93	toronto	toronto	PROPN
eblip-29307	2	94	,	,	PUNCT
eblip-29307	2	95	n.d	n.d	PROPN
eblip-29307	2	96	.	.	PROPN
eblip-29307	2	97	)	)	PUNCT
eblip-29307	2	98	.	.	PUNCT
eblip-29307	3	1	currently	currently	ADV
eblip-29307	3	2	ranked	rank	VERB
eblip-29307	3	3	fourth	fourth	ADV
eblip-29307	3	4	by	by	ADP
eblip-29307	3	5	the	the	DET
eblip-29307	3	6	association	association	NOUN
eblip-29307	3	7	of	of	ADP
eblip-29307	3	8	research	research	NOUN
eblip-29307	3	9	libraries	library	NOUN
eblip-29307	3	10	,	,	PUNCT
eblip-29307	3	11	with	with	ADP
eblip-29307	3	12	an	an	DET
eblip-29307	3	13	annual	annual	ADJ
eblip-29307	3	14	total	total	ADJ
eblip-29307	3	15	expenditure	expenditure	NOUN
eblip-29307	3	16	of	of	ADP
eblip-29307	3	17	$	$	SYM
eblip-29307	3	18	72	72	NUM
eblip-29307	3	19	million	million	NUM
eblip-29307	3	20	usd	usd	NOUN
eblip-29307	3	21	(	(	PUNCT
eblip-29307	3	22	arl	arl	PROPN
eblip-29307	3	23	,	,	PUNCT
eblip-29307	3	24	2016	2016	NUM
eblip-29307	3	25	)	)	PUNCT
eblip-29307	3	26	,	,	PUNCT
eblip-29307	3	27	we	we	PRON
eblip-29307	3	28	have	have	VERB
eblip-29307	3	29	44	44	NUM
eblip-29307	3	30	libraries	library	NOUN
eblip-29307	3	31	spread	spread	VERB
eblip-29307	3	32	over	over	ADP
eblip-29307	3	33	three	three	NUM
eblip-29307	3	34	campuses	campus	NOUN
eblip-29307	3	35	.	.	PUNCT
eblip-29307	3	36	  	  	SPACE
eblip-29307	4	1	problem	problem	NOUN
eblip-29307	4	2	  	  	SPACE
eblip-29307	4	3	our	our	PRON
eblip-29307	4	4	largest	large	ADJ
eblip-29307	4	5	library	library	NOUN
eblip-29307	4	6	is	be	AUX
eblip-29307	4	7	a	a	DET
eblip-29307	4	8	14	14	NUM
eblip-29307	4	9	-	-	PUNCT
eblip-29307	4	10	floor	floor	NOUN
eblip-29307	4	11	building	building	NOUN
eblip-29307	4	12	located	locate	VERB
eblip-29307	4	13	in	in	ADP
eblip-29307	4	14	the	the	DET
eblip-29307	4	15	center	center	NOUN
eblip-29307	4	16	of	of	ADP
eblip-29307	4	17	our	our	PRON
eblip-29307	4	18	downtown	downtown	NOUN
eblip-29307	4	19	campus	campus	NOUN
eblip-29307	4	20	.	.	PUNCT
eblip-29307	4	21	  	  	SPACE
eblip-29307	5	1	when	when	SCONJ
eblip-29307	5	2	john	john	PROPN
eblip-29307	5	3	p.	p.	PROPN
eblip-29307	5	4	robarts	robart	VERB
eblip-29307	5	5	library	library	PROPN
eblip-29307	5	6	was	be	AUX
eblip-29307	5	7	first	first	ADV
eblip-29307	5	8	opened	open	VERB
eblip-29307	5	9	in	in	ADP
eblip-29307	5	10	1973	1973	NUM
eblip-29307	5	11	,	,	PUNCT
eblip-29307	5	12	the	the	DET
eblip-29307	5	13	reference	reference	NOUN
eblip-29307	5	14	desk	desk	NOUN
eblip-29307	5	15	on	on	ADP
eblip-29307	5	16	the	the	DET
eblip-29307	5	17	fourth	fourth	ADJ
eblip-29307	5	18	floor	floor	NOUN
eblip-29307	5	19	was	be	AUX
eblip-29307	5	20	conveniently	conveniently	ADV
eblip-29307	5	21	located	locate	VERB
eblip-29307	5	22	next	next	ADV
eblip-29307	5	23	to	to	ADP
eblip-29307	5	24	the	the	DET
eblip-29307	5	25	card	card	NOUN
eblip-29307	5	26	catalogues	catalogue	NOUN
eblip-29307	5	27	and	and	CCONJ
eblip-29307	5	28	near	near	ADP
eblip-29307	5	29	the	the	DET
eblip-29307	5	30	main	main	ADJ
eblip-29307	5	31	entry	entry	NOUN
eblip-29307	5	32	point	point	NOUN
eblip-29307	5	33	to	to	ADP
eblip-29307	5	34	the	the	DET
eblip-29307	5	35	book	book	NOUN
eblip-29307	5	36	stacks	stack	NOUN
eblip-29307	5	37	.	.	PUNCT
eblip-29307	6	1	the	the	DET
eblip-29307	6	2	card	card	NOUN
eblip-29307	6	3	catalogues	catalogue	NOUN
eblip-29307	6	4	are	be	AUX
eblip-29307	6	5	long	long	ADV
eblip-29307	6	6	gone	go	VERB
eblip-29307	6	7	and	and	CCONJ
eblip-29307	6	8	the	the	DET
eblip-29307	6	9	ground	ground	NOUN
eblip-29307	6	10	floor	floor	NOUN
eblip-29307	6	11	is	be	AUX
eblip-29307	6	12	now	now	ADV
eblip-29307	6	13	open	open	ADJ
eblip-29307	6	14	for	for	ADP
eblip-29307	6	15	stacks	stack	NOUN
eblip-29307	6	16	access	access	NOUN
eblip-29307	6	17	,	,	PUNCT
eblip-29307	6	18	but	but	CCONJ
eblip-29307	6	19	the	the	DET
eblip-29307	6	20	reference	reference	NOUN
eblip-29307	6	21	desk	desk	NOUN
eblip-29307	6	22	has	have	AUX
eblip-29307	6	23	remained	remain	VERB
eblip-29307	6	24	nearly	nearly	ADV
eblip-29307	6	25	unchanged	unchanged	ADJ
eblip-29307	6	26	physically	physically	ADV
eblip-29307	6	27	.	.	PUNCT
eblip-29307	7	1	likewise	likewise	ADV
eblip-29307	7	2	,	,	PUNCT
eblip-29307	7	3	our	our	PRON
eblip-29307	7	4	service	service	NOUN
eblip-29307	7	5	model	model	NOUN
eblip-29307	7	6	remained	remain	VERB
eblip-29307	7	7	stable	stable	ADJ
eblip-29307	7	8	for	for	ADP
eblip-29307	7	9	decades	decade	NOUN
eblip-29307	7	10	.	.	PUNCT
eblip-29307	8	1	two	two	NUM
eblip-29307	8	2	or	or	CCONJ
eblip-29307	8	3	three	three	NUM
eblip-29307	8	4	library	library	NOUN
eblip-29307	8	5	staff	staff	NOUN
eblip-29307	8	6	members	member	NOUN
eblip-29307	8	7	sat	sit	VERB
eblip-29307	8	8	behind	behind	ADP
eblip-29307	8	9	a	a	DET
eblip-29307	8	10	large	large	ADJ
eblip-29307	8	11	wooden	wooden	ADJ
eblip-29307	8	12	desk	desk	NOUN
eblip-29307	8	13	from	from	ADP
eblip-29307	8	14	mid	mid	NOUN
eblip-29307	8	15	-	-	NOUN
eblip-29307	8	16	morning	morning	NOUN
eblip-29307	8	17	to	to	ADP
eblip-29307	8	18	early	early	ADJ
eblip-29307	8	19	evening	evening	NOUN
eblip-29307	8	20	.	.	PUNCT
eblip-29307	9	1	shifts	shift	NOUN
eblip-29307	9	2	were	be	AUX
eblip-29307	9	3	primarily	primarily	ADV
eblip-29307	9	4	staffed	staff	VERB
eblip-29307	9	5	by	by	ADP
eblip-29307	9	6	librarians	librarian	NOUN
eblip-29307	9	7	with	with	ADP
eblip-29307	9	8	support	support	NOUN
eblip-29307	9	9	from	from	ADP
eblip-29307	9	10	student	student	NOUN
eblip-29307	9	11	librarians	librarian	NOUN
eblip-29307	9	12	trained	train	VERB
eblip-29307	9	13	in	in	ADP
eblip-29307	9	14	the	the	DET
eblip-29307	9	15	department	department	NOUN
eblip-29307	9	16	.	.	PUNCT
eblip-29307	10	1	our	our	PRON
eblip-29307	10	2	schedule	schedule	NOUN
eblip-29307	10	3	called	call	VERB
eblip-29307	10	4	on	on	ADP
eblip-29307	10	5	librarians	librarian	NOUN
eblip-29307	10	6	regardless	regardless	ADV
eblip-29307	10	7	of	of	ADP
eblip-29307	10	8	specialized	specialized	ADJ
eblip-29307	10	9	expertise	expertise	NOUN
eblip-29307	10	10	;	;	PUNCT
eblip-29307	10	11	when	when	SCONJ
eblip-29307	10	12	our	our	PRON
eblip-29307	10	13	department	department	NOUN
eblip-29307	10	14	incorporated	incorporate	VERB
eblip-29307	10	15	government	government	NOUN
eblip-29307	10	16	information	information	NOUN
eblip-29307	10	17	librarians	librarian	NOUN
eblip-29307	10	18	in	in	ADP
eblip-29307	10	19	2009	2009	NUM
eblip-29307	10	20	,	,	PUNCT
eblip-29307	10	21	they	they	PRON
eblip-29307	10	22	,	,	PUNCT
eblip-29307	10	23	too	too	ADV
eblip-29307	10	24	,	,	PUNCT
eblip-29307	10	25	served	serve	VERB
eblip-29307	10	26	on	on	ADP
eblip-29307	10	27	the	the	DET
eblip-29307	10	28	reference	reference	NOUN
eblip-29307	10	29	desk	desk	NOUN
eblip-29307	10	30	.	.	PUNCT
eblip-29307	10	31	    	    	SPACE
eblip-29307	11	1	figure	figure	NOUN
eblip-29307	11	2	1	1	NUM
eblip-29307	11	3	“	"	PUNCT
eblip-29307	11	4	john	john	PROPN
eblip-29307	11	5	p.	p.	PROPN
eblip-29307	11	6	robarts	robart	VERB
eblip-29307	11	7	library	library	PROPN
eblip-29307	11	8	”	"	PUNCT
eblip-29307	11	9	by	by	ADP
eblip-29307	11	10	jeff	jeff	PROPN
eblip-29307	11	11	hitchcock	hitchcock	PROPN
eblip-29307	11	12	on	on	ADP
eblip-29307	11	13	flickr	flickr	PROPN
eblip-29307	11	14	.	.	PUNCT
eblip-29307	12	1	retrieved	retrieve	VERB
eblip-29307	12	2	from	from	ADP
eblip-29307	12	3	https://www.flickr.com/photos/arbron/29821692490	https://www.flickr.com/photos/arbron/29821692490	PROPN
eblip-29307	12	4	      	      	SPACE
eblip-29307	12	5	over	over	ADP
eblip-29307	12	6	the	the	DET
eblip-29307	12	7	last	last	ADJ
eblip-29307	12	8	ten	ten	NUM
eblip-29307	12	9	years	year	NOUN
eblip-29307	12	10	,	,	PUNCT
eblip-29307	12	11	student	student	NOUN
eblip-29307	12	12	feedback	feedback	NOUN
eblip-29307	12	13	collected	collect	VERB
eblip-29307	12	14	through	through	ADP
eblip-29307	12	15	libqual+	libqual+	X
eblip-29307	12	16	and	and	CCONJ
eblip-29307	12	17	other	other	ADJ
eblip-29307	12	18	means	mean	NOUN
eblip-29307	12	19	has	have	AUX
eblip-29307	12	20	identified	identify	VERB
eblip-29307	12	21	that	that	SCONJ
eblip-29307	12	22	robarts	robart	NOUN
eblip-29307	12	23	is	be	AUX
eblip-29307	12	24	a	a	DET
eblip-29307	12	25	confusing	confusing	ADJ
eblip-29307	12	26	and	and	CCONJ
eblip-29307	12	27	intimidating	intimidate	VERB
eblip-29307	12	28	library	library	NOUN
eblip-29307	12	29	to	to	PART
eblip-29307	12	30	navigate	navigate	VERB
eblip-29307	12	31	.	.	PUNCT
eblip-29307	13	1	service	service	NOUN
eblip-29307	13	2	provided	provide	VERB
eblip-29307	13	3	by	by	ADP
eblip-29307	13	4	staff	staff	NOUN
eblip-29307	13	5	throughout	throughout	ADP
eblip-29307	13	6	the	the	DET
eblip-29307	13	7	building	building	NOUN
eblip-29307	13	8	did	do	AUX
eblip-29307	13	9	not	not	PART
eblip-29307	13	10	always	always	ADV
eblip-29307	13	11	meet	meet	VERB
eblip-29307	13	12	students	student	NOUN
eblip-29307	13	13	’	’	PART
eblip-29307	13	14	expectations	expectation	NOUN
eblip-29307	13	15	.	.	PUNCT
eblip-29307	14	1	we	we	PRON
eblip-29307	14	2	partially	partially	ADV
eblip-29307	14	3	addressed	address	VERB
eblip-29307	14	4	this	this	DET
eblip-29307	14	5	longstanding	longstanding	ADJ
eblip-29307	14	6	problem	problem	NOUN
eblip-29307	14	7	in	in	ADP
eblip-29307	14	8	2015	2015	NUM
eblip-29307	14	9	when	when	SCONJ
eblip-29307	14	10	we	we	PRON
eblip-29307	14	11	added	add	VERB
eblip-29307	14	12	a	a	DET
eblip-29307	14	13	roving	roving	NOUN
eblip-29307	14	14	service	service	NOUN
eblip-29307	14	15	of	of	ADP
eblip-29307	14	16	student	student	NOUN
eblip-29307	14	17	library	library	NOUN
eblip-29307	14	18	assistants	assistant	NOUN
eblip-29307	14	19	whose	whose	DET
eblip-29307	14	20	primary	primary	ADJ
eblip-29307	14	21	roles	role	NOUN
eblip-29307	14	22	were	be	AUX
eblip-29307	14	23	to	to	PART
eblip-29307	14	24	direct	direct	VERB
eblip-29307	14	25	users	user	NOUN
eblip-29307	14	26	to	to	ADP
eblip-29307	14	27	the	the	DET
eblip-29307	14	28	correct	correct	ADJ
eblip-29307	14	29	location	location	NOUN
eblip-29307	14	30	within	within	ADP
eblip-29307	14	31	the	the	DET
eblip-29307	14	32	building	building	NOUN
eblip-29307	14	33	and	and	CCONJ
eblip-29307	14	34	to	to	PART
eblip-29307	14	35	troubleshoot	troubleshoot	VERB
eblip-29307	14	36	problems	problem	NOUN
eblip-29307	14	37	with	with	ADP
eblip-29307	14	38	self	self	NOUN
eblip-29307	14	39	-	-	PUNCT
eblip-29307	14	40	service	service	NOUN
eblip-29307	14	41	machines	machine	NOUN
eblip-29307	14	42	such	such	ADJ
eblip-29307	14	43	as	as	ADP
eblip-29307	14	44	printers	printer	NOUN
eblip-29307	14	45	.	.	PUNCT
eblip-29307	15	1	the	the	DET
eblip-29307	15	2	usage	usage	NOUN
eblip-29307	15	3	statistics	statistic	NOUN
eblip-29307	15	4	for	for	ADP
eblip-29307	15	5	this	this	DET
eblip-29307	15	6	service	service	NOUN
eblip-29307	15	7	showed	show	VERB
eblip-29307	15	8	the	the	DET
eblip-29307	15	9	most	most	ADJ
eblip-29307	15	10	traffic	traffic	NOUN
eblip-29307	15	11	on	on	ADP
eblip-29307	15	12	the	the	DET
eblip-29307	15	13	second	second	ADJ
eblip-29307	15	14	floor	floor	NOUN
eblip-29307	15	15	of	of	ADP
eblip-29307	15	16	the	the	DET
eblip-29307	15	17	building	building	NOUN
eblip-29307	15	18	.	.	PUNCT
eblip-29307	16	1	this	this	PRON
eblip-29307	16	2	made	make	VERB
eblip-29307	16	3	sense	sense	NOUN
eblip-29307	16	4	considering	consider	VERB
eblip-29307	16	5	that	that	SCONJ
eblip-29307	16	6	there	there	PRON
eblip-29307	16	7	were	be	VERB
eblip-29307	16	8	no	no	DET
eblip-29307	16	9	library	library	NOUN
eblip-29307	16	10	service	service	NOUN
eblip-29307	16	11	points	point	NOUN
eblip-29307	16	12	or	or	CCONJ
eblip-29307	16	13	staff	staff	NOUN
eblip-29307	16	14	members	member	NOUN
eblip-29307	16	15	on	on	ADP
eblip-29307	16	16	this	this	DET
eblip-29307	16	17	floor	floor	NOUN
eblip-29307	16	18	besides	besides	SCONJ
eblip-29307	16	19	one	one	NUM
eblip-29307	16	20	entrance	entrance	NOUN
eblip-29307	16	21	monitor	monitor	NOUN
eblip-29307	16	22	who	who	PRON
eblip-29307	16	23	monitors	monitor	VERB
eblip-29307	16	24	the	the	DET
eblip-29307	16	25	security	security	NOUN
eblip-29307	16	26	gates	gate	NOUN
eblip-29307	16	27	and	and	CCONJ
eblip-29307	16	28	enforces	enforce	VERB
eblip-29307	16	29	our	our	PRON
eblip-29307	16	30	food	food	NOUN
eblip-29307	16	31	policy	policy	NOUN
eblip-29307	16	32	.	.	PUNCT
eblip-29307	16	33	  	  	SPACE
eblip-29307	17	1	we	we	PRON
eblip-29307	17	2	hoped	hope	VERB
eblip-29307	17	3	that	that	SCONJ
eblip-29307	17	4	redesigning	redesign	VERB
eblip-29307	17	5	our	our	PRON
eblip-29307	17	6	outdated	outdated	ADJ
eblip-29307	17	7	reference	reference	NOUN
eblip-29307	17	8	desk	desk	NOUN
eblip-29307	17	9	could	could	AUX
eblip-29307	17	10	also	also	ADV
eblip-29307	17	11	address	address	VERB
eblip-29307	17	12	gaps	gap	NOUN
eblip-29307	17	13	in	in	ADP
eblip-29307	17	14	robarts	robart	NOUN
eblip-29307	17	15	’	'	PUNCT
eblip-29307	17	16	perceived	perceive	VERB
eblip-29307	17	17	user	user	NOUN
eblip-29307	17	18	-	-	PUNCT
eblip-29307	17	19	friendliness	friendliness	PROPN
eblip-29307	17	20	.	.	PUNCT
eblip-29307	18	1	evidence	evidence	NOUN
eblip-29307	18	2	  	  	SPACE
eblip-29307	18	3	we	we	PRON
eblip-29307	18	4	approached	approach	VERB
eblip-29307	18	5	this	this	DET
eblip-29307	18	6	problem	problem	NOUN
eblip-29307	18	7	within	within	ADP
eblip-29307	18	8	a	a	DET
eblip-29307	18	9	service	service	NOUN
eblip-29307	18	10	design	design	NOUN
eblip-29307	18	11	framework	framework	NOUN
eblip-29307	18	12	.	.	PUNCT
eblip-29307	19	1	a	a	DET
eblip-29307	19	2	relatively	relatively	ADV
eblip-29307	19	3	new	new	ADJ
eblip-29307	19	4	method	method	NOUN
eblip-29307	19	5	in	in	ADP
eblip-29307	19	6	libraries	library	NOUN
eblip-29307	19	7	,	,	PUNCT
eblip-29307	19	8	service	service	NOUN
eblip-29307	19	9	design	design	NOUN
eblip-29307	19	10	is	be	AUX
eblip-29307	19	11	a	a	DET
eblip-29307	19	12	“	"	PUNCT
eblip-29307	19	13	holistic	holistic	ADJ
eblip-29307	19	14	,	,	PUNCT
eblip-29307	19	15	co	co	NOUN
eblip-29307	19	16	-	-	NOUN
eblip-29307	19	17	creative	creative	ADJ
eblip-29307	19	18	,	,	PUNCT
eblip-29307	19	19	and	and	CCONJ
eblip-29307	19	20	user	user	NOUN
eblip-29307	19	21	-	-	PUNCT
eblip-29307	19	22	centered	center	VERB
eblip-29307	19	23	approach	approach	NOUN
eblip-29307	19	24	to	to	ADP
eblip-29307	19	25	understanding	understand	VERB
eblip-29307	19	26	customer	customer	NOUN
eblip-29307	19	27	behavior	behavior	NOUN
eblip-29307	19	28	for	for	ADP
eblip-29307	19	29	the	the	DET
eblip-29307	19	30	creation	creation	NOUN
eblip-29307	19	31	or	or	CCONJ
eblip-29307	19	32	refining	refining	NOUN
eblip-29307	19	33	of	of	ADP
eblip-29307	19	34	services	service	NOUN
eblip-29307	19	35	”	"	PUNCT
eblip-29307	19	36	(	(	PUNCT
eblip-29307	19	37	marquez	marquez	PROPN
eblip-29307	19	38	&	&	CCONJ
eblip-29307	19	39	downey	downey	PROPN
eblip-29307	19	40	,	,	PUNCT
eblip-29307	19	41	2015	2015	NUM
eblip-29307	19	42	,	,	PUNCT
eblip-29307	19	43	para	para	NOUN
eblip-29307	19	44	.	.	PUNCT
eblip-29307	19	45	7	7	NUM
eblip-29307	19	46	)	)	PUNCT
eblip-29307	19	47	.	.	PUNCT
eblip-29307	20	1	the	the	DET
eblip-29307	20	2	aim	aim	NOUN
eblip-29307	20	3	is	be	AUX
eblip-29307	20	4	to	to	PART
eblip-29307	20	5	use	use	VERB
eblip-29307	20	6	lightweight	lightweight	ADJ
eblip-29307	20	7	research	research	NOUN
eblip-29307	20	8	methods	method	NOUN
eblip-29307	20	9	to	to	PART
eblip-29307	20	10	gain	gain	VERB
eblip-29307	20	11	insights	insight	NOUN
eblip-29307	20	12	and	and	CCONJ
eblip-29307	20	13	make	make	VERB
eblip-29307	20	14	decisions	decision	NOUN
eblip-29307	20	15	,	,	PUNCT
eblip-29307	20	16	rather	rather	ADV
eblip-29307	20	17	than	than	ADP
eblip-29307	20	18	conduct	conduct	VERB
eblip-29307	20	19	exhaustive	exhaustive	ADJ
eblip-29307	20	20	studies	study	NOUN
eblip-29307	20	21	of	of	ADP
eblip-29307	20	22	the	the	DET
eblip-29307	20	23	problem	problem	NOUN
eblip-29307	20	24	(	(	PUNCT
eblip-29307	20	25	polaine	polaine	NOUN
eblip-29307	20	26	,	,	PUNCT
eblip-29307	20	27	løvlie	løvlie	PROPN
eblip-29307	20	28	,	,	PUNCT
eblip-29307	20	29	&	&	CCONJ
eblip-29307	20	30	reason	reason	NOUN
eblip-29307	20	31	,	,	PUNCT
eblip-29307	20	32	2013	2013	NUM
eblip-29307	20	33	)	)	PUNCT
eblip-29307	20	34	.	.	PUNCT
eblip-29307	21	1	service	service	NOUN
eblip-29307	21	2	design	design	NOUN
eblip-29307	21	3	also	also	ADV
eblip-29307	21	4	encourages	encourage	VERB
eblip-29307	21	5	prototyping	prototype	VERB
eblip-29307	21	6	,	,	PUNCT
eblip-29307	21	7	allowing	allow	VERB
eblip-29307	21	8	service	service	NOUN
eblip-29307	21	9	providers	provider	NOUN
eblip-29307	21	10	to	to	PART
eblip-29307	21	11	test	test	VERB
eblip-29307	21	12	their	their	PRON
eblip-29307	21	13	ideas	idea	NOUN
eblip-29307	21	14	without	without	ADP
eblip-29307	21	15	a	a	DET
eblip-29307	21	16	large	large	ADJ
eblip-29307	21	17	investment	investment	NOUN
eblip-29307	21	18	of	of	ADP
eblip-29307	21	19	resources	resource	NOUN
eblip-29307	21	20	(	(	PUNCT
eblip-29307	21	21	polaine	polaine	NOUN
eblip-29307	21	22	et	et	PROPN
eblip-29307	21	23	al	al	PROPN
eblip-29307	21	24	.	.	PROPN
eblip-29307	21	25	,	,	PUNCT
eblip-29307	21	26	2013	2013	NUM
eblip-29307	21	27	)	)	PUNCT
eblip-29307	21	28	.	.	PUNCT
eblip-29307	21	29	  	  	SPACE
eblip-29307	22	1	looking	look	VERB
eblip-29307	22	2	at	at	ADP
eblip-29307	22	3	our	our	PRON
eblip-29307	22	4	reference	reference	NOUN
eblip-29307	22	5	desk	desk	NOUN
eblip-29307	22	6	statistics	statistic	NOUN
eblip-29307	22	7	emphasized	emphasize	VERB
eblip-29307	22	8	just	just	ADV
eblip-29307	22	9	how	how	SCONJ
eblip-29307	22	10	much	much	ADJ
eblip-29307	22	11	usage	usage	NOUN
eblip-29307	22	12	patterns	pattern	NOUN
eblip-29307	22	13	have	have	AUX
eblip-29307	22	14	changed	change	VERB
eblip-29307	22	15	over	over	ADP
eblip-29307	22	16	time	time	NOUN
eblip-29307	22	17	.	.	PUNCT
eblip-29307	23	1	our	our	PRON
eblip-29307	23	2	interactions	interaction	NOUN
eblip-29307	23	3	declined	decline	VERB
eblip-29307	23	4	by	by	ADP
eblip-29307	23	5	more	more	ADJ
eblip-29307	23	6	than	than	ADP
eblip-29307	23	7	50	50	NUM
eblip-29307	23	8	%	%	NOUN
eblip-29307	23	9	since	since	SCONJ
eblip-29307	23	10	the	the	DET
eblip-29307	23	11	2009	2009	NUM
eblip-29307	23	12	-	-	SYM
eblip-29307	23	13	2010	2010	NUM
eblip-29307	23	14	academic	academic	ADJ
eblip-29307	23	15	year	year	NOUN
eblip-29307	23	16	(	(	PUNCT
eblip-29307	23	17	figure	figure	NOUN
eblip-29307	23	18	2	2	NUM
eblip-29307	23	19	)	)	PUNCT
eblip-29307	23	20	.	.	PUNCT
eblip-29307	24	1	demand	demand	NOUN
eblip-29307	24	2	for	for	ADP
eblip-29307	24	3	the	the	DET
eblip-29307	24	4	service	service	NOUN
eblip-29307	24	5	was	be	AUX
eblip-29307	24	6	clearly	clearly	ADV
eblip-29307	24	7	changing	change	VERB
eblip-29307	24	8	.	.	PUNCT
eblip-29307	25	1	we	we	PRON
eblip-29307	25	2	asked	ask	VERB
eblip-29307	25	3	ourselves	ourselves	PRON
eblip-29307	25	4	,	,	PUNCT
eblip-29307	25	5	if	if	SCONJ
eblip-29307	25	6	in	in	ADP
eblip-29307	25	7	-	-	PUNCT
eblip-29307	25	8	depth	depth	NOUN
eblip-29307	25	9	reference	reference	NOUN
eblip-29307	25	10	expertise	expertise	NOUN
eblip-29307	25	11	was	be	AUX
eblip-29307	25	12	only	only	ADV
eblip-29307	25	13	needed	need	VERB
eblip-29307	25	14	in	in	ADP
eblip-29307	25	15	about	about	ADV
eblip-29307	25	16	a	a	PRON
eblip-29307	25	17	third	third	NOUN
eblip-29307	25	18	of	of	ADP
eblip-29307	25	19	the	the	DET
eblip-29307	25	20	interactions	interaction	NOUN
eblip-29307	25	21	currently	currently	ADV
eblip-29307	25	22	on	on	ADP
eblip-29307	25	23	the	the	DET
eblip-29307	25	24	desk	desk	NOUN
eblip-29307	25	25	,	,	PUNCT
eblip-29307	25	26	was	be	AUX
eblip-29307	25	27	there	there	PRON
eblip-29307	25	28	a	a	DET
eblip-29307	25	29	better	well	ADJ
eblip-29307	25	30	way	way	NOUN
eblip-29307	25	31	to	to	PART
eblip-29307	25	32	deploy	deploy	VERB
eblip-29307	25	33	our	our	PRON
eblip-29307	25	34	staff	staff	NOUN
eblip-29307	25	35	without	without	ADP
eblip-29307	25	36	sacrificing	sacrifice	VERB
eblip-29307	25	37	quality	quality	NOUN
eblip-29307	25	38	of	of	ADP
eblip-29307	25	39	service	service	NOUN
eblip-29307	25	40	?	?	PUNCT
eblip-29307	25	41	      	      	SPACE
eblip-29307	26	1	figure	figure	NOUN
eblip-29307	26	2	2	2	NUM
eblip-29307	26	3	reference	reference	NOUN
eblip-29307	26	4	desk	desk	NOUN
eblip-29307	26	5	interactions	interaction	NOUN
eblip-29307	26	6	from	from	ADP
eblip-29307	26	7	2009	2009	NUM
eblip-29307	26	8	-	-	SYM
eblip-29307	26	9	2016	2016	NUM
eblip-29307	26	10	.	.	PUNCT
eblip-29307	26	11	    	    	SPACE
eblip-29307	27	1	figure	figure	VERB
eblip-29307	27	2	3	3	NUM
eblip-29307	27	3	average	average	ADJ
eblip-29307	27	4	estimated	estimate	VERB
eblip-29307	27	5	cost	cost	NOUN
eblip-29307	27	6	of	of	ADP
eblip-29307	27	7	reference	reference	NOUN
eblip-29307	27	8	desk	desk	NOUN
eblip-29307	27	9	interactions	interaction	NOUN
eblip-29307	27	10	per	per	ADP
eblip-29307	27	11	month	month	NOUN
eblip-29307	27	12	.	.	PUNCT
eblip-29307	27	13	      	      	SPACE
eblip-29307	28	1	to	to	PART
eblip-29307	28	2	investigate	investigate	VERB
eblip-29307	28	3	the	the	DET
eblip-29307	28	4	effectiveness	effectiveness	NOUN
eblip-29307	28	5	of	of	ADP
eblip-29307	28	6	our	our	PRON
eblip-29307	28	7	service	service	NOUN
eblip-29307	28	8	model	model	NOUN
eblip-29307	28	9	’s	’s	PART
eblip-29307	28	10	staffing	staffing	NOUN
eblip-29307	28	11	mix	mix	NOUN
eblip-29307	28	12	,	,	PUNCT
eblip-29307	28	13	we	we	PRON
eblip-29307	28	14	did	do	VERB
eblip-29307	28	15	a	a	DET
eblip-29307	28	16	rough	rough	ADJ
eblip-29307	28	17	cost	cost	NOUN
eblip-29307	28	18	analysis	analysis	NOUN
eblip-29307	28	19	to	to	PART
eblip-29307	28	20	estimate	estimate	VERB
eblip-29307	28	21	the	the	DET
eblip-29307	28	22	cost	cost	NOUN
eblip-29307	28	23	per	per	ADP
eblip-29307	28	24	interaction	interaction	NOUN
eblip-29307	28	25	(	(	PUNCT
eblip-29307	28	26	figure	figure	NOUN
eblip-29307	28	27	3	3	NUM
eblip-29307	28	28	)	)	PUNCT
eblip-29307	28	29	.	.	PUNCT
eblip-29307	29	1	this	this	DET
eblip-29307	29	2	analysis	analysis	NOUN
eblip-29307	29	3	indicated	indicate	VERB
eblip-29307	29	4	that	that	SCONJ
eblip-29307	29	5	there	there	PRON
eblip-29307	29	6	were	be	VERB
eblip-29307	29	7	times	time	NOUN
eblip-29307	29	8	of	of	ADP
eblip-29307	29	9	the	the	DET
eblip-29307	29	10	year	year	NOUN
eblip-29307	29	11	when	when	SCONJ
eblip-29307	29	12	our	our	PRON
eblip-29307	29	13	service	service	NOUN
eblip-29307	29	14	model	model	NOUN
eblip-29307	29	15	was	be	AUX
eblip-29307	29	16	more	more	ADJ
eblip-29307	29	17	cost	cost	NOUN
eblip-29307	29	18	effective	effective	ADJ
eblip-29307	29	19	than	than	ADP
eblip-29307	29	20	others	other	NOUN
eblip-29307	29	21	.	.	PUNCT
eblip-29307	30	1	we	we	PRON
eblip-29307	30	2	planned	plan	VERB
eblip-29307	30	3	to	to	PART
eblip-29307	30	4	use	use	VERB
eblip-29307	30	5	this	this	DET
eblip-29307	30	6	information	information	NOUN
eblip-29307	30	7	when	when	SCONJ
eblip-29307	30	8	designing	design	VERB
eblip-29307	30	9	the	the	DET
eblip-29307	30	10	schedule	schedule	NOUN
eblip-29307	30	11	of	of	ADP
eblip-29307	30	12	our	our	PRON
eblip-29307	30	13	redesigned	redesign	VERB
eblip-29307	30	14	service	service	NOUN
eblip-29307	30	15	point	point	NOUN
eblip-29307	30	16	.	.	PUNCT
eblip-29307	30	17	    	    	SPACE
eblip-29307	31	1	figure	figure	VERB
eblip-29307	31	2	4	4	NUM
eblip-29307	31	3	an	an	DET
eblip-29307	31	4	example	example	NOUN
eblip-29307	31	5	of	of	ADP
eblip-29307	31	6	a	a	DET
eblip-29307	31	7	completed	complete	VERB
eblip-29307	31	8	journey	journey	NOUN
eblip-29307	31	9	map	map	NOUN
eblip-29307	31	10	for	for	ADP
eblip-29307	31	11	a	a	DET
eblip-29307	31	12	student	student	NOUN
eblip-29307	31	13	who	who	PRON
eblip-29307	31	14	wanted	want	VERB
eblip-29307	31	15	to	to	PART
eblip-29307	31	16	use	use	VERB
eblip-29307	31	17	scanners	scanner	NOUN
eblip-29307	31	18	.	.	PUNCT
eblip-29307	31	19	      	      	SPACE
eblip-29307	32	1	further	far	ADV
eblip-29307	32	2	probing	probe	VERB
eblip-29307	32	3	this	this	DET
eblip-29307	32	4	issue	issue	NOUN
eblip-29307	32	5	,	,	PUNCT
eblip-29307	32	6	we	we	PRON
eblip-29307	32	7	conducted	conduct	VERB
eblip-29307	32	8	focus	focus	NOUN
eblip-29307	32	9	groups	group	NOUN
eblip-29307	32	10	with	with	ADP
eblip-29307	32	11	our	our	PRON
eblip-29307	32	12	student	student	NOUN
eblip-29307	32	13	librarians	librarian	NOUN
eblip-29307	32	14	to	to	PART
eblip-29307	32	15	assess	assess	VERB
eblip-29307	32	16	their	their	PRON
eblip-29307	32	17	training	training	NOUN
eblip-29307	32	18	and	and	CCONJ
eblip-29307	32	19	identify	identify	VERB
eblip-29307	32	20	gaps	gap	NOUN
eblip-29307	32	21	in	in	ADP
eblip-29307	32	22	their	their	PRON
eblip-29307	32	23	knowledge	knowledge	NOUN
eblip-29307	32	24	.	.	PUNCT
eblip-29307	33	1	they	they	PRON
eblip-29307	33	2	reported	report	VERB
eblip-29307	33	3	high	high	ADJ
eblip-29307	33	4	levels	level	NOUN
eblip-29307	33	5	of	of	ADP
eblip-29307	33	6	confidence	confidence	NOUN
eblip-29307	33	7	in	in	ADP
eblip-29307	33	8	answering	answer	VERB
eblip-29307	33	9	general	general	ADJ
eblip-29307	33	10	research	research	NOUN
eblip-29307	33	11	questions	question	NOUN
eblip-29307	33	12	.	.	PUNCT
eblip-29307	34	1	referrals	referral	NOUN
eblip-29307	34	2	and	and	CCONJ
eblip-29307	34	3	questions	question	NOUN
eblip-29307	34	4	that	that	PRON
eblip-29307	34	5	require	require	VERB
eblip-29307	34	6	organizational	organizational	ADJ
eblip-29307	34	7	knowledge	knowledge	NOUN
eblip-29307	34	8	were	be	AUX
eblip-29307	34	9	their	their	PRON
eblip-29307	34	10	biggest	big	ADJ
eblip-29307	34	11	challenges	challenge	NOUN
eblip-29307	34	12	.	.	PUNCT
eblip-29307	35	1	this	this	PRON
eblip-29307	35	2	indicated	indicate	VERB
eblip-29307	35	3	to	to	ADP
eblip-29307	35	4	us	we	PRON
eblip-29307	35	5	that	that	SCONJ
eblip-29307	35	6	,	,	PUNCT
eblip-29307	35	7	once	once	ADV
eblip-29307	35	8	trained	train	VERB
eblip-29307	35	9	,	,	PUNCT
eblip-29307	35	10	our	our	PRON
eblip-29307	35	11	student	student	NOUN
eblip-29307	35	12	librarians	librarian	NOUN
eblip-29307	35	13	might	might	AUX
eblip-29307	35	14	be	be	AUX
eblip-29307	35	15	able	able	ADJ
eblip-29307	35	16	to	to	PART
eblip-29307	35	17	provide	provide	VERB
eblip-29307	35	18	the	the	DET
eblip-29307	35	19	bulk	bulk	NOUN
eblip-29307	35	20	of	of	ADP
eblip-29307	35	21	staffing	staffing	NOUN
eblip-29307	35	22	at	at	ADP
eblip-29307	35	23	our	our	PRON
eblip-29307	35	24	new	new	ADJ
eblip-29307	35	25	service	service	NOUN
eblip-29307	35	26	point	point	NOUN
eblip-29307	35	27	if	if	SCONJ
eblip-29307	35	28	properly	properly	ADV
eblip-29307	35	29	supported	support	VERB
eblip-29307	35	30	.	.	PUNCT
eblip-29307	35	31	  	  	SPACE
eblip-29307	36	1	we	we	PRON
eblip-29307	36	2	also	also	ADV
eblip-29307	36	3	conducted	conduct	VERB
eblip-29307	36	4	a	a	DET
eblip-29307	36	5	journey	journey	NOUN
eblip-29307	36	6	mapping	mapping	NOUN
eblip-29307	36	7	research	research	NOUN
eblip-29307	36	8	project	project	NOUN
eblip-29307	36	9	to	to	PART
eblip-29307	36	10	help	help	VERB
eblip-29307	36	11	us	we	PRON
eblip-29307	36	12	understand	understand	VERB
eblip-29307	36	13	how	how	SCONJ
eblip-29307	36	14	our	our	PRON
eblip-29307	36	15	users	user	NOUN
eblip-29307	36	16	were	be	AUX
eblip-29307	36	17	moving	move	VERB
eblip-29307	36	18	through	through	ADP
eblip-29307	36	19	the	the	DET
eblip-29307	36	20	building	building	NOUN
eblip-29307	36	21	.	.	PUNCT
eblip-29307	37	1	we	we	PRON
eblip-29307	37	2	surveyed	survey	VERB
eblip-29307	37	3	users	user	NOUN
eblip-29307	37	4	as	as	SCONJ
eblip-29307	37	5	they	they	PRON
eblip-29307	37	6	left	leave	VERB
eblip-29307	37	7	the	the	DET
eblip-29307	37	8	library	library	NOUN
eblip-29307	37	9	about	about	ADP
eblip-29307	37	10	their	their	PRON
eblip-29307	37	11	goals	goal	NOUN
eblip-29307	37	12	during	during	ADP
eblip-29307	37	13	their	their	PRON
eblip-29307	37	14	visit	visit	NOUN
eblip-29307	37	15	.	.	PUNCT
eblip-29307	38	1	we	we	PRON
eblip-29307	38	2	then	then	ADV
eblip-29307	38	3	asked	ask	VERB
eblip-29307	38	4	for	for	ADP
eblip-29307	38	5	a	a	DET
eblip-29307	38	6	step	step	NOUN
eblip-29307	38	7	by	by	ADP
eblip-29307	38	8	step	step	NOUN
eblip-29307	38	9	breakdown	breakdown	NOUN
eblip-29307	38	10	of	of	ADP
eblip-29307	38	11	how	how	SCONJ
eblip-29307	38	12	they	they	PRON
eblip-29307	38	13	tried	try	VERB
eblip-29307	38	14	to	to	PART
eblip-29307	38	15	achieve	achieve	VERB
eblip-29307	38	16	their	their	PRON
eblip-29307	38	17	goals	goal	NOUN
eblip-29307	38	18	and	and	CCONJ
eblip-29307	38	19	how	how	SCONJ
eblip-29307	38	20	they	they	PRON
eblip-29307	38	21	felt	feel	VERB
eblip-29307	38	22	during	during	ADP
eblip-29307	38	23	each	each	DET
eblip-29307	38	24	step	step	NOUN
eblip-29307	38	25	(	(	PUNCT
eblip-29307	38	26	figure	figure	NOUN
eblip-29307	38	27	4	4	NUM
eblip-29307	38	28	)	)	PUNCT
eblip-29307	38	29	.	.	PUNCT
eblip-29307	38	30	  	  	SPACE
eblip-29307	39	1	we	we	PRON
eblip-29307	39	2	found	find	VERB
eblip-29307	39	3	only	only	ADV
eblip-29307	39	4	35	35	NUM
eblip-29307	39	5	%	%	NOUN
eblip-29307	39	6	of	of	ADP
eblip-29307	39	7	users	user	NOUN
eblip-29307	39	8	came	come	VERB
eblip-29307	39	9	to	to	ADP
eblip-29307	39	10	the	the	DET
eblip-29307	39	11	library	library	NOUN
eblip-29307	39	12	with	with	ADP
eblip-29307	39	13	scholarly	scholarly	ADJ
eblip-29307	39	14	goals	goal	NOUN
eblip-29307	39	15	.	.	PUNCT
eblip-29307	40	1	this	this	DET
eblip-29307	40	2	category	category	NOUN
eblip-29307	40	3	included	include	VERB
eblip-29307	40	4	using	use	VERB
eblip-29307	40	5	print	print	NOUN
eblip-29307	40	6	resources	resource	NOUN
eblip-29307	40	7	and	and	CCONJ
eblip-29307	40	8	working	work	VERB
eblip-29307	40	9	with	with	ADP
eblip-29307	40	10	librarians	librarian	NOUN
eblip-29307	40	11	.	.	PUNCT
eblip-29307	41	1	respondents	respondent	NOUN
eblip-29307	41	2	reported	report	VERB
eblip-29307	41	3	two	two	NUM
eblip-29307	41	4	pain	pain	NOUN
eblip-29307	41	5	points	point	NOUN
eblip-29307	41	6	that	that	PRON
eblip-29307	41	7	had	have	AUX
eblip-29307	41	8	previously	previously	ADV
eblip-29307	41	9	surfaced	surface	VERB
eblip-29307	41	10	in	in	ADP
eblip-29307	41	11	libqual+	libqual+	ADP
eblip-29307	41	12	:	:	PUNCT
eblip-29307	41	13	navigating	navigate	VERB
eblip-29307	41	14	the	the	DET
eblip-29307	41	15	building	building	NOUN
eblip-29307	41	16	and	and	CCONJ
eblip-29307	41	17	unhelpful	unhelpful	ADJ
eblip-29307	41	18	interactions	interaction	NOUN
eblip-29307	41	19	with	with	ADP
eblip-29307	41	20	staff	staff	NOUN
eblip-29307	41	21	.	.	PUNCT
eblip-29307	41	22	  	  	SPACE
eblip-29307	42	1	implementation	implementation	NOUN
eblip-29307	42	2	  	  	SPACE
eblip-29307	42	3	we	we	PRON
eblip-29307	42	4	moved	move	VERB
eblip-29307	42	5	our	our	PRON
eblip-29307	42	6	reference	reference	NOUN
eblip-29307	42	7	desk	desk	NOUN
eblip-29307	42	8	to	to	ADP
eblip-29307	42	9	the	the	DET
eblip-29307	42	10	second	second	ADJ
eblip-29307	42	11	floor	floor	NOUN
eblip-29307	42	12	of	of	ADP
eblip-29307	42	13	the	the	DET
eblip-29307	42	14	building	building	NOUN
eblip-29307	42	15	and	and	CCONJ
eblip-29307	42	16	rebranded	rebrande	VERB
eblip-29307	42	17	it	it	PRON
eblip-29307	42	18	the	the	DET
eblip-29307	42	19	“	"	PUNCT
eblip-29307	42	20	ask	ask	VERB
eblip-29307	42	21	us	we	PRON
eblip-29307	42	22	!	!	PUNCT
eblip-29307	43	1	desk	desk	NOUN
eblip-29307	43	2	”	"	PUNCT
eblip-29307	43	3	with	with	ADP
eblip-29307	43	4	a	a	DET
eblip-29307	43	5	large	large	ADJ
eblip-29307	43	6	sign	sign	NOUN
eblip-29307	43	7	placed	place	VERB
eblip-29307	43	8	next	next	ADV
eblip-29307	43	9	to	to	ADP
eblip-29307	43	10	it	it	PRON
eblip-29307	43	11	.	.	PUNCT
eblip-29307	44	1	all	all	DET
eblip-29307	44	2	staff	staff	NOUN
eblip-29307	44	3	wore	wear	VERB
eblip-29307	44	4	blue	blue	ADJ
eblip-29307	44	5	vests	vest	NOUN
eblip-29307	44	6	emblazoned	emblazon	VERB
eblip-29307	44	7	with	with	ADP
eblip-29307	44	8	an	an	DET
eblip-29307	44	9	information	information	NOUN
eblip-29307	44	10	symbol	symbol	NOUN
eblip-29307	44	11	while	while	SCONJ
eblip-29307	44	12	working	work	VERB
eblip-29307	44	13	on	on	ADP
eblip-29307	44	14	the	the	DET
eblip-29307	44	15	service	service	NOUN
eblip-29307	44	16	desk	desk	NOUN
eblip-29307	44	17	for	for	ADP
eblip-29307	44	18	the	the	DET
eblip-29307	44	19	first	first	ADJ
eblip-29307	44	20	eight	eight	NUM
eblip-29307	44	21	months	month	NOUN
eblip-29307	44	22	.	.	PUNCT
eblip-29307	44	23	  	  	SPACE
eblip-29307	45	1	we	we	PRON
eblip-29307	45	2	purchased	purchase	VERB
eblip-29307	45	3	a	a	DET
eblip-29307	45	4	variable	variable	ADJ
eblip-29307	45	5	height	height	NOUN
eblip-29307	45	6	standing	standing	NOUN
eblip-29307	45	7	desk	desk	NOUN
eblip-29307	45	8	on	on	ADP
eblip-29307	45	9	castors	castor	NOUN
eblip-29307	45	10	with	with	ADP
eblip-29307	45	11	the	the	DET
eblip-29307	45	12	intention	intention	NOUN
eblip-29307	45	13	of	of	ADP
eblip-29307	45	14	moving	move	VERB
eblip-29307	45	15	it	it	PRON
eblip-29307	45	16	around	around	ADP
eblip-29307	45	17	the	the	DET
eblip-29307	45	18	floor	floor	NOUN
eblip-29307	45	19	to	to	PART
eblip-29307	45	20	identify	identify	VERB
eblip-29307	45	21	the	the	DET
eblip-29307	45	22	ideal	ideal	ADJ
eblip-29307	45	23	location	location	NOUN
eblip-29307	45	24	,	,	PUNCT
eblip-29307	45	25	but	but	CCONJ
eblip-29307	45	26	we	we	PRON
eblip-29307	45	27	discovered	discover	VERB
eblip-29307	45	28	that	that	SCONJ
eblip-29307	45	29	the	the	DET
eblip-29307	45	30	wireless	wireless	ADJ
eblip-29307	45	31	service	service	NOUN
eblip-29307	45	32	was	be	AUX
eblip-29307	45	33	too	too	ADV
eblip-29307	45	34	unreliable	unreliable	ADJ
eblip-29307	45	35	.	.	PUNCT
eblip-29307	46	1	instead	instead	ADV
eblip-29307	46	2	,	,	PUNCT
eblip-29307	46	3	staff	staff	NOUN
eblip-29307	46	4	connected	connect	VERB
eblip-29307	46	5	the	the	DET
eblip-29307	46	6	desk	desk	NOUN
eblip-29307	46	7	’s	’s	PART
eblip-29307	46	8	laptops	laptop	NOUN
eblip-29307	46	9	to	to	ADP
eblip-29307	46	10	a	a	DET
eblip-29307	46	11	nearby	nearby	ADJ
eblip-29307	46	12	lan	lan	PROPN
eblip-29307	46	13	network	network	NOUN
eblip-29307	46	14	.	.	PUNCT
eblip-29307	47	1	happily	happily	ADV
eblip-29307	47	2	,	,	PUNCT
eblip-29307	47	3	this	this	PRON
eblip-29307	47	4	was	be	AUX
eblip-29307	47	5	near	near	ADP
eblip-29307	47	6	the	the	DET
eblip-29307	47	7	entrance	entrance	NOUN
eblip-29307	47	8	to	to	ADP
eblip-29307	47	9	the	the	DET
eblip-29307	47	10	cafeteria	cafeteria	NOUN
eblip-29307	47	11	and	and	CCONJ
eblip-29307	47	12	a	a	DET
eblip-29307	47	13	very	very	ADV
eblip-29307	47	14	busy	busy	ADJ
eblip-29307	47	15	coffee	coffee	NOUN
eblip-29307	47	16	shop	shop	NOUN
eblip-29307	47	17	.	.	PUNCT
eblip-29307	48	1	we	we	PRON
eblip-29307	48	2	forwarded	forward	VERB
eblip-29307	48	3	our	our	PRON
eblip-29307	48	4	reference	reference	NOUN
eblip-29307	48	5	desk	desk	NOUN
eblip-29307	48	6	’s	’s	PART
eblip-29307	48	7	extension	extension	NOUN
eblip-29307	48	8	to	to	ADP
eblip-29307	48	9	a	a	DET
eblip-29307	48	10	cell	cell	NOUN
eblip-29307	48	11	phone	phone	NOUN
eblip-29307	48	12	so	so	SCONJ
eblip-29307	48	13	we	we	PRON
eblip-29307	48	14	could	could	AUX
eblip-29307	48	15	continue	continue	VERB
eblip-29307	48	16	to	to	PART
eblip-29307	48	17	offer	offer	VERB
eblip-29307	48	18	telephone	telephone	NOUN
eblip-29307	48	19	service	service	NOUN
eblip-29307	48	20	,	,	PUNCT
eblip-29307	48	21	and	and	CCONJ
eblip-29307	48	22	issued	issue	VERB
eblip-29307	48	23	earbuds	earbud	NOUN
eblip-29307	48	24	to	to	ADP
eblip-29307	48	25	staff	staff	VERB
eblip-29307	48	26	so	so	SCONJ
eblip-29307	48	27	they	they	PRON
eblip-29307	48	28	could	could	AUX
eblip-29307	48	29	be	be	AUX
eblip-29307	48	30	hands	hand	NOUN
eblip-29307	48	31	free	free	ADJ
eblip-29307	48	32	while	while	SCONJ
eblip-29307	48	33	serving	serve	VERB
eblip-29307	48	34	users	user	NOUN
eblip-29307	48	35	on	on	ADP
eblip-29307	48	36	the	the	DET
eblip-29307	48	37	phone	phone	NOUN
eblip-29307	48	38	.	.	PUNCT
eblip-29307	48	39	  	  	SPACE
eblip-29307	49	1	a	a	DET
eblip-29307	49	2	team	team	NOUN
eblip-29307	49	3	collaboration	collaboration	NOUN
eblip-29307	49	4	and	and	CCONJ
eblip-29307	49	5	chat	chat	VERB
eblip-29307	49	6	tool	tool	NOUN
eblip-29307	49	7	called	call	VERB
eblip-29307	49	8	slack	slack	NOUN
eblip-29307	49	9	(	(	PUNCT
eblip-29307	49	10	https://slack.com/	https://slack.com/	NOUN
eblip-29307	49	11	)	)	PUNCT
eblip-29307	49	12	was	be	AUX
eblip-29307	49	13	already	already	ADV
eblip-29307	49	14	in	in	ADP
eblip-29307	49	15	use	use	NOUN
eblip-29307	49	16	in	in	ADP
eblip-29307	49	17	other	other	ADJ
eblip-29307	49	18	units	unit	NOUN
eblip-29307	49	19	of	of	ADP
eblip-29307	49	20	our	our	PRON
eblip-29307	49	21	library	library	NOUN
eblip-29307	49	22	,	,	PUNCT
eblip-29307	49	23	so	so	ADV
eblip-29307	49	24	we	we	PRON
eblip-29307	49	25	used	use	VERB
eblip-29307	49	26	it	it	PRON
eblip-29307	49	27	to	to	PART
eblip-29307	49	28	facilitate	facilitate	VERB
eblip-29307	49	29	communication	communication	NOUN
eblip-29307	49	30	between	between	ADP
eblip-29307	49	31	staff	staff	NOUN
eblip-29307	49	32	members	member	NOUN
eblip-29307	49	33	at	at	ADP
eblip-29307	49	34	the	the	DET
eblip-29307	49	35	ask	ask	NOUN
eblip-29307	49	36	us	we	PRON
eblip-29307	49	37	!	!	PUNCT
eblip-29307	50	1	desk	desk	NOUN
eblip-29307	50	2	and	and	CCONJ
eblip-29307	50	3	the	the	DET
eblip-29307	50	4	rest	rest	NOUN
eblip-29307	50	5	of	of	ADP
eblip-29307	50	6	the	the	DET
eblip-29307	50	7	department	department	NOUN
eblip-29307	50	8	.	.	PUNCT
eblip-29307	51	1	we	we	PRON
eblip-29307	51	2	created	create	VERB
eblip-29307	51	3	a	a	DET
eblip-29307	51	4	slack	slack	NOUN
eblip-29307	51	5	“	"	PUNCT
eblip-29307	51	6	team	team	NOUN
eblip-29307	51	7	,	,	PUNCT
eblip-29307	51	8	”	"	PUNCT
eblip-29307	51	9	which	which	PRON
eblip-29307	51	10	is	be	AUX
eblip-29307	51	11	similar	similar	ADJ
eblip-29307	51	12	to	to	ADP
eblip-29307	51	13	a	a	DET
eblip-29307	51	14	message	message	NOUN
eblip-29307	51	15	board	board	NOUN
eblip-29307	51	16	,	,	PUNCT
eblip-29307	51	17	and	and	CCONJ
eblip-29307	51	18	invited	invite	VERB
eblip-29307	51	19	as	as	ADV
eblip-29307	51	20	many	many	ADJ
eblip-29307	51	21	public	public	ADJ
eblip-29307	51	22	service	service	NOUN
eblip-29307	51	23	staff	staff	NOUN
eblip-29307	51	24	members	member	NOUN
eblip-29307	51	25	in	in	ADP
eblip-29307	51	26	the	the	DET
eblip-29307	51	27	building	building	NOUN
eblip-29307	51	28	as	as	SCONJ
eblip-29307	51	29	we	we	PRON
eblip-29307	51	30	could	could	AUX
eblip-29307	51	31	in	in	ADP
eblip-29307	51	32	hopes	hope	NOUN
eblip-29307	51	33	of	of	ADP
eblip-29307	51	34	increasing	increase	VERB
eblip-29307	51	35	communication	communication	NOUN
eblip-29307	51	36	between	between	ADP
eblip-29307	51	37	service	service	NOUN
eblip-29307	51	38	points	point	NOUN
eblip-29307	51	39	.	.	PUNCT
eblip-29307	51	40	  	  	SPACE
eblip-29307	52	1	once	once	SCONJ
eblip-29307	52	2	we	we	PRON
eblip-29307	52	3	were	be	AUX
eblip-29307	52	4	physically	physically	ADV
eblip-29307	52	5	set	set	VERB
eblip-29307	52	6	up	up	ADP
eblip-29307	52	7	on	on	ADP
eblip-29307	52	8	the	the	DET
eblip-29307	52	9	second	second	ADJ
eblip-29307	52	10	floor	floor	NOUN
eblip-29307	52	11	,	,	PUNCT
eblip-29307	52	12	we	we	PRON
eblip-29307	52	13	began	begin	VERB
eblip-29307	52	14	to	to	PART
eblip-29307	52	15	adjust	adjust	VERB
eblip-29307	52	16	our	our	PRON
eblip-29307	52	17	staffing	staffing	NOUN
eblip-29307	52	18	mix	mix	NOUN
eblip-29307	52	19	.	.	PUNCT
eblip-29307	53	1	we	we	PRON
eblip-29307	53	2	stopped	stop	VERB
eblip-29307	53	3	scheduling	schedule	VERB
eblip-29307	53	4	our	our	PRON
eblip-29307	53	5	government	government	NOUN
eblip-29307	53	6	information	information	NOUN
eblip-29307	53	7	specialist	specialist	NOUN
eblip-29307	53	8	librarians	librarian	NOUN
eblip-29307	53	9	on	on	ADP
eblip-29307	53	10	the	the	DET
eblip-29307	53	11	desk	desk	NOUN
eblip-29307	53	12	as	as	SCONJ
eblip-29307	53	13	their	their	PRON
eblip-29307	53	14	expertise	expertise	NOUN
eblip-29307	53	15	is	be	AUX
eblip-29307	53	16	in	in	ADP
eblip-29307	53	17	high	high	ADJ
eblip-29307	53	18	demand	demand	NOUN
eblip-29307	53	19	on	on	ADP
eblip-29307	53	20	other	other	ADJ
eblip-29307	53	21	reference	reference	NOUN
eblip-29307	53	22	channels	channel	NOUN
eblip-29307	53	23	.	.	PUNCT
eblip-29307	54	1	we	we	PRON
eblip-29307	54	2	also	also	ADV
eblip-29307	54	3	stopped	stop	VERB
eblip-29307	54	4	scheduling	schedule	VERB
eblip-29307	54	5	two	two	NUM
eblip-29307	54	6	librarians	librarian	NOUN
eblip-29307	54	7	at	at	ADP
eblip-29307	54	8	the	the	DET
eblip-29307	54	9	same	same	ADJ
eblip-29307	54	10	time	time	NOUN
eblip-29307	54	11	;	;	PUNCT
eblip-29307	54	12	the	the	DET
eblip-29307	54	13	maximum	maximum	ADJ
eblip-29307	54	14	complement	complement	NOUN
eblip-29307	54	15	became	become	VERB
eblip-29307	54	16	one	one	NUM
eblip-29307	54	17	student	student	NOUN
eblip-29307	54	18	librarian	librarian	NOUN
eblip-29307	54	19	and	and	CCONJ
eblip-29307	54	20	one	one	NUM
eblip-29307	54	21	librarian	librarian	NOUN
eblip-29307	54	22	.	.	PUNCT
eblip-29307	55	1	once	once	SCONJ
eblip-29307	55	2	our	our	PRON
eblip-29307	55	3	student	student	NOUN
eblip-29307	55	4	librarians	librarian	NOUN
eblip-29307	55	5	were	be	AUX
eblip-29307	55	6	trained	train	VERB
eblip-29307	55	7	,	,	PUNCT
eblip-29307	55	8	on	on	ADP
eblip-29307	55	9	boarded	board	VERB
eblip-29307	55	10	,	,	PUNCT
eblip-29307	55	11	and	and	CCONJ
eblip-29307	55	12	sufficiently	sufficiently	ADV
eblip-29307	55	13	mentored	mentor	VERB
eblip-29307	55	14	,	,	PUNCT
eblip-29307	55	15	we	we	PRON
eblip-29307	55	16	moved	move	VERB
eblip-29307	55	17	to	to	ADP
eblip-29307	55	18	a	a	DET
eblip-29307	55	19	backup	backup	ADJ
eblip-29307	55	20	model	model	NOUN
eblip-29307	55	21	where	where	SCONJ
eblip-29307	55	22	the	the	DET
eblip-29307	55	23	librarian	librarian	NOUN
eblip-29307	55	24	assigned	assign	VERB
eblip-29307	55	25	to	to	ADP
eblip-29307	55	26	the	the	DET
eblip-29307	55	27	shift	shift	NOUN
eblip-29307	55	28	remained	remain	VERB
eblip-29307	55	29	in	in	ADP
eblip-29307	55	30	their	their	PRON
eblip-29307	55	31	office	office	NOUN
eblip-29307	55	32	and	and	CCONJ
eblip-29307	55	33	stayed	stay	VERB
eblip-29307	55	34	in	in	ADP
eblip-29307	55	35	communication	communication	NOUN
eblip-29307	55	36	with	with	ADP
eblip-29307	55	37	the	the	DET
eblip-29307	55	38	student	student	NOUN
eblip-29307	55	39	librarian	librarian	NOUN
eblip-29307	55	40	on	on	ADP
eblip-29307	55	41	shift	shift	NOUN
eblip-29307	55	42	over	over	ADP
eblip-29307	55	43	slack	slack	NOUN
eblip-29307	55	44	.	.	PUNCT
eblip-29307	56	1	if	if	SCONJ
eblip-29307	56	2	the	the	DET
eblip-29307	56	3	shift	shift	NOUN
eblip-29307	56	4	became	become	VERB
eblip-29307	56	5	busy	busy	ADJ
eblip-29307	56	6	or	or	CCONJ
eblip-29307	56	7	the	the	DET
eblip-29307	56	8	librarian	librarian	NOUN
eblip-29307	56	9	's	's	PART
eblip-29307	56	10	expertise	expertise	NOUN
eblip-29307	56	11	was	be	AUX
eblip-29307	56	12	needed	need	VERB
eblip-29307	56	13	,	,	PUNCT
eblip-29307	56	14	the	the	DET
eblip-29307	56	15	student	student	NOUN
eblip-29307	56	16	librarian	librarian	NOUN
eblip-29307	56	17	would	would	AUX
eblip-29307	56	18	ask	ask	VERB
eblip-29307	56	19	the	the	DET
eblip-29307	56	20	librarian	librarian	NOUN
eblip-29307	56	21	to	to	PART
eblip-29307	56	22	come	come	VERB
eblip-29307	56	23	down	down	ADP
eblip-29307	56	24	to	to	PART
eblip-29307	56	25	help	help	VERB
eblip-29307	56	26	over	over	ADP
eblip-29307	56	27	slack	slack	NOUN
eblip-29307	56	28	.	.	PUNCT
eblip-29307	56	29	  	  	SPACE
eblip-29307	57	1	outcome	outcome	NOUN
eblip-29307	57	2	  	  	SPACE
eblip-29307	57	3	to	to	PART
eblip-29307	57	4	see	see	VERB
eblip-29307	57	5	if	if	SCONJ
eblip-29307	57	6	the	the	DET
eblip-29307	57	7	new	new	ADJ
eblip-29307	57	8	model	model	NOUN
eblip-29307	57	9	was	be	AUX
eblip-29307	57	10	working	work	VERB
eblip-29307	57	11	for	for	ADP
eblip-29307	57	12	our	our	PRON
eblip-29307	57	13	users	user	NOUN
eblip-29307	57	14	,	,	PUNCT
eblip-29307	57	15	we	we	PRON
eblip-29307	57	16	conducted	conduct	VERB
eblip-29307	57	17	exit	exit	NOUN
eblip-29307	57	18	surveys	survey	NOUN
eblip-29307	57	19	in	in	ADP
eblip-29307	57	20	the	the	DET
eblip-29307	57	21	fall	fall	NOUN
eblip-29307	57	22	and	and	CCONJ
eblip-29307	57	23	winter	winter	NOUN
eblip-29307	57	24	semesters	semester	NOUN
eblip-29307	57	25	.	.	PUNCT
eblip-29307	58	1	respondents	respondent	NOUN
eblip-29307	58	2	reported	report	VERB
eblip-29307	58	3	high	high	ADJ
eblip-29307	58	4	levels	level	NOUN
eblip-29307	58	5	of	of	ADP
eblip-29307	58	6	satisfaction	satisfaction	NOUN
eblip-29307	58	7	with	with	ADP
eblip-29307	58	8	the	the	DET
eblip-29307	58	9	service	service	NOUN
eblip-29307	58	10	that	that	PRON
eblip-29307	58	11	they	they	PRON
eblip-29307	58	12	received	receive	VERB
eblip-29307	58	13	at	at	ADP
eblip-29307	58	14	the	the	DET
eblip-29307	58	15	desk	desk	NOUN
eblip-29307	58	16	(	(	PUNCT
eblip-29307	58	17	figure	figure	NOUN
eblip-29307	58	18	5	5	NUM
eblip-29307	58	19	)	)	PUNCT
eblip-29307	58	20	,	,	PUNCT
eblip-29307	58	21	and	and	CCONJ
eblip-29307	58	22	87	87	NUM
eblip-29307	58	23	%	%	NOUN
eblip-29307	58	24	of	of	ADP
eblip-29307	58	25	respondents	respondent	NOUN
eblip-29307	58	26	liked	like	VERB
eblip-29307	58	27	the	the	DET
eblip-29307	58	28	location	location	NOUN
eblip-29307	58	29	(	(	PUNCT
eblip-29307	58	30	figure	figure	NOUN
eblip-29307	58	31	6	6	NUM
eblip-29307	58	32	)	)	PUNCT
eblip-29307	58	33	.	.	PUNCT
eblip-29307	59	1	only	only	ADV
eblip-29307	59	2	4	4	NUM
eblip-29307	59	3	%	%	NOUN
eblip-29307	59	4	of	of	ADP
eblip-29307	59	5	respondents	respondent	NOUN
eblip-29307	59	6	had	have	VERB
eblip-29307	59	7	a	a	DET
eblip-29307	59	8	negative	negative	ADJ
eblip-29307	59	9	impression	impression	NOUN
eblip-29307	59	10	of	of	ADP
eblip-29307	59	11	the	the	DET
eblip-29307	59	12	location	location	NOUN
eblip-29307	59	13	,	,	PUNCT
eblip-29307	59	14	and	and	CCONJ
eblip-29307	59	15	the	the	DET
eblip-29307	59	16	remaining	remain	VERB
eblip-29307	59	17	9	9	NUM
eblip-29307	59	18	%	%	NOUN
eblip-29307	59	19	were	be	AUX
eblip-29307	59	20	either	either	CCONJ
eblip-29307	59	21	neutral	neutral	ADJ
eblip-29307	59	22	or	or	CCONJ
eblip-29307	59	23	responded	respond	VERB
eblip-29307	59	24	in	in	ADP
eblip-29307	59	25	a	a	DET
eblip-29307	59	26	way	way	NOUN
eblip-29307	59	27	that	that	PRON
eblip-29307	59	28	was	be	AUX
eblip-29307	59	29	not	not	PART
eblip-29307	59	30	readily	readily	ADV
eblip-29307	59	31	classifiable	classifiable	ADJ
eblip-29307	59	32	(	(	PUNCT
eblip-29307	59	33	e.g.	e.g.	ADV
eblip-29307	59	34	,	,	PUNCT
eblip-29307	59	35	“	"	PUNCT
eblip-29307	59	36	i	i	PRON
eblip-29307	59	37	wish	wish	VERB
eblip-29307	59	38	we	we	PRON
eblip-29307	59	39	had	have	VERB
eblip-29307	59	40	a	a	DET
eblip-29307	59	41	desk	desk	NOUN
eblip-29307	59	42	like	like	ADP
eblip-29307	59	43	this	this	PRON
eblip-29307	59	44	on	on	ADP
eblip-29307	59	45	every	every	DET
eblip-29307	59	46	floor	floor	NOUN
eblip-29307	59	47	”	"	PUNCT
eblip-29307	59	48	)	)	PUNCT
eblip-29307	59	49	.	.	PUNCT
eblip-29307	60	1	we	we	PRON
eblip-29307	60	2	also	also	ADV
eblip-29307	60	3	discovered	discover	VERB
eblip-29307	60	4	that	that	SCONJ
eblip-29307	60	5	the	the	DET
eblip-29307	60	6	blue	blue	ADJ
eblip-29307	60	7	vests	vest	NOUN
eblip-29307	60	8	were	be	AUX
eblip-29307	60	9	not	not	PART
eblip-29307	60	10	significantly	significantly	ADV
eblip-29307	60	11	more	more	ADV
eblip-29307	60	12	important	important	ADJ
eblip-29307	60	13	to	to	ADP
eblip-29307	60	14	our	our	PRON
eblip-29307	60	15	visibility	visibility	NOUN
eblip-29307	60	16	than	than	ADP
eblip-29307	60	17	signage	signage	NOUN
eblip-29307	60	18	or	or	CCONJ
eblip-29307	60	19	staff	staff	NOUN
eblip-29307	60	20	demeanor	demeanor	NOUN
eblip-29307	60	21	(	(	PUNCT
eblip-29307	60	22	figure	figure	NOUN
eblip-29307	60	23	7	7	NUM
eblip-29307	60	24	)	)	PUNCT
eblip-29307	60	25	.	.	PUNCT
eblip-29307	60	26	    	    	SPACE
eblip-29307	61	1	figure	figure	NOUN
eblip-29307	61	2	5	5	NUM
eblip-29307	61	3	were	be	AUX
eblip-29307	61	4	you	you	PRON
eblip-29307	61	5	satisfied	satisfied	ADJ
eblip-29307	61	6	with	with	ADP
eblip-29307	61	7	the	the	DET
eblip-29307	61	8	help	help	NOUN
eblip-29307	61	9	that	that	PRON
eblip-29307	61	10	you	you	PRON
eblip-29307	61	11	received	receive	VERB
eblip-29307	61	12	today	today	NOUN
eblip-29307	61	13	?	?	PUNCT
eblip-29307	62	1	(	(	PUNCT
eblip-29307	62	2	n=77	n=77	NOUN
eblip-29307	62	3	)	)	PUNCT
eblip-29307	62	4	    	    	SPACE
eblip-29307	62	5	figure	figure	VERB
eblip-29307	62	6	6	6	NUM
eblip-29307	62	7	what	what	PRON
eblip-29307	62	8	do	do	AUX
eblip-29307	62	9	you	you	PRON
eblip-29307	62	10	think	think	VERB
eblip-29307	62	11	of	of	ADP
eblip-29307	62	12	the	the	DET
eblip-29307	62	13	current	current	NOUN
eblip-29307	62	14	ask	ask	VERB
eblip-29307	62	15	us	we	PRON
eblip-29307	62	16	!	!	PUNCT
eblip-29307	63	1	desk	desk	NOUN
eblip-29307	63	2	location	location	NOUN
eblip-29307	63	3	?	?	PUNCT
eblip-29307	64	1	(	(	PUNCT
eblip-29307	64	2	n=77	n=77	NOUN
eblip-29307	64	3	)	)	PUNCT
eblip-29307	64	4	  	  	SPACE
eblip-29307	64	5	figure	figure	VERB
eblip-29307	64	6	7	7	NUM
eblip-29307	64	7	what	what	PRON
eblip-29307	64	8	was	be	AUX
eblip-29307	64	9	the	the	DET
eblip-29307	64	10	main	main	ADJ
eblip-29307	64	11	thing	thing	NOUN
eblip-29307	64	12	that	that	PRON
eblip-29307	64	13	made	make	VERB
eblip-29307	64	14	you	you	PRON
eblip-29307	64	15	think	think	VERB
eblip-29307	64	16	that	that	SCONJ
eblip-29307	64	17	you	you	PRON
eblip-29307	64	18	could	could	AUX
eblip-29307	64	19	get	get	VERB
eblip-29307	64	20	help	help	NOUN
eblip-29307	64	21	at	at	ADP
eblip-29307	64	22	this	this	DET
eblip-29307	64	23	desk	desk	NOUN
eblip-29307	64	24	?	?	PUNCT
eblip-29307	65	1	(	(	PUNCT
eblip-29307	65	2	n=77	n=77	NOUN
eblip-29307	65	3	)	)	PUNCT
eblip-29307	65	4	    	    	SPACE
eblip-29307	65	5	figure	figure	AUX
eblip-29307	65	6	8	8	NUM
eblip-29307	65	7	reference	reference	NOUN
eblip-29307	65	8	desk	desk	NOUN
eblip-29307	65	9	/	/	SYM
eblip-29307	65	10	ask	ask	VERB
eblip-29307	65	11	us	we	PRON
eblip-29307	65	12	!	!	PUNCT
eblip-29307	66	1	desk	desk	NOUN
eblip-29307	66	2	interactions	interaction	NOUN
eblip-29307	66	3	,	,	PUNCT
eblip-29307	66	4	2009	2009	NUM
eblip-29307	66	5	-	-	SYM
eblip-29307	66	6	2017	2017	NUM
eblip-29307	66	7	.	.	PUNCT
eblip-29307	66	8	      	      	SPACE
eblip-29307	67	1	we	we	PRON
eblip-29307	67	2	monitored	monitor	VERB
eblip-29307	67	3	our	our	PRON
eblip-29307	67	4	usage	usage	NOUN
eblip-29307	67	5	statistics	statistic	NOUN
eblip-29307	67	6	to	to	PART
eblip-29307	67	7	see	see	VERB
eblip-29307	67	8	what	what	DET
eblip-29307	67	9	impact	impact	NOUN
eblip-29307	67	10	the	the	DET
eblip-29307	67	11	new	new	ADJ
eblip-29307	67	12	location	location	NOUN
eblip-29307	67	13	would	would	AUX
eblip-29307	67	14	have	have	VERB
eblip-29307	67	15	.	.	PUNCT
eblip-29307	68	1	while	while	SCONJ
eblip-29307	68	2	we	we	PRON
eblip-29307	68	3	saw	see	VERB
eblip-29307	68	4	an	an	DET
eblip-29307	68	5	overall	overall	ADJ
eblip-29307	68	6	increase	increase	NOUN
eblip-29307	68	7	in	in	ADP
eblip-29307	68	8	usage	usage	NOUN
eblip-29307	68	9	,	,	PUNCT
eblip-29307	68	10	the	the	DET
eblip-29307	68	11	bulk	bulk	NOUN
eblip-29307	68	12	of	of	ADP
eblip-29307	68	13	the	the	DET
eblip-29307	68	14	questions	question	NOUN
eblip-29307	68	15	were	be	AUX
eblip-29307	68	16	directional	directional	ADJ
eblip-29307	68	17	(	(	PUNCT
eblip-29307	68	18	figure	figure	NOUN
eblip-29307	68	19	8)	8)	NUM
eblip-29307	68	20	.	.	NOUN
eblip-29307	69	1	brief	brief	ADJ
eblip-29307	69	2	and	and	CCONJ
eblip-29307	69	3	in	in	ADP
eblip-29307	69	4	-	-	PUNCT
eblip-29307	69	5	depth	depth	NOUN
eblip-29307	69	6	reference	reference	NOUN
eblip-29307	69	7	questions	question	NOUN
eblip-29307	69	8	declined	decline	VERB
eblip-29307	69	9	more	more	ADJ
eblip-29307	69	10	than	than	ADP
eblip-29307	69	11	in	in	ADP
eblip-29307	69	12	past	past	ADJ
eblip-29307	69	13	years	year	NOUN
eblip-29307	69	14	,	,	PUNCT
eblip-29307	69	15	suggesting	suggest	VERB
eblip-29307	69	16	that	that	SCONJ
eblip-29307	69	17	we	we	PRON
eblip-29307	69	18	need	need	VERB
eblip-29307	69	19	to	to	PART
eblip-29307	69	20	reassess	reassess	VERB
eblip-29307	69	21	the	the	DET
eblip-29307	69	22	new	new	ADJ
eblip-29307	69	23	model	model	NOUN
eblip-29307	69	24	to	to	PART
eblip-29307	69	25	ensure	ensure	VERB
eblip-29307	69	26	that	that	SCONJ
eblip-29307	69	27	it	it	PRON
eblip-29307	69	28	is	be	AUX
eblip-29307	69	29	attracting	attract	VERB
eblip-29307	69	30	in	in	ADP
eblip-29307	69	31	-	-	PUNCT
eblip-29307	69	32	depth	depth	NOUN
eblip-29307	69	33	reference	reference	NOUN
eblip-29307	69	34	appropriately	appropriately	ADV
eblip-29307	69	35	.	.	PUNCT
eblip-29307	69	36	  	  	SPACE
eblip-29307	70	1	we	we	PRON
eblip-29307	70	2	also	also	ADV
eblip-29307	70	3	repeated	repeat	VERB
eblip-29307	70	4	the	the	DET
eblip-29307	70	5	journey	journey	NOUN
eblip-29307	70	6	mapping	mapping	NOUN
eblip-29307	70	7	exercise	exercise	NOUN
eblip-29307	70	8	to	to	PART
eblip-29307	70	9	gauge	gauge	VERB
eblip-29307	70	10	if	if	SCONJ
eblip-29307	70	11	the	the	DET
eblip-29307	70	12	new	new	ADJ
eblip-29307	70	13	desk	desk	NOUN
eblip-29307	70	14	had	have	VERB
eblip-29307	70	15	any	any	DET
eblip-29307	70	16	impact	impact	NOUN
eblip-29307	70	17	on	on	ADP
eblip-29307	70	18	users	user	NOUN
eblip-29307	70	19	’	'	PUNCT
eblip-29307	70	20	holistic	holistic	ADJ
eblip-29307	70	21	experience	experience	NOUN
eblip-29307	70	22	of	of	ADP
eblip-29307	70	23	the	the	DET
eblip-29307	70	24	library	library	NOUN
eblip-29307	70	25	.	.	PUNCT
eblip-29307	71	1	there	there	PRON
eblip-29307	71	2	was	be	VERB
eblip-29307	71	3	almost	almost	ADV
eblip-29307	71	4	no	no	PRON
eblip-29307	71	5	change	change	NOUN
eblip-29307	71	6	in	in	ADP
eblip-29307	71	7	the	the	DET
eblip-29307	71	8	majority	majority	NOUN
eblip-29307	71	9	of	of	ADP
eblip-29307	71	10	pain	pain	NOUN
eblip-29307	71	11	points	point	NOUN
eblip-29307	71	12	reported	report	VERB
eblip-29307	71	13	,	,	PUNCT
eblip-29307	71	14	but	but	CCONJ
eblip-29307	71	15	this	this	DET
eblip-29307	71	16	time	time	NOUN
eblip-29307	71	17	there	there	PRON
eblip-29307	71	18	were	be	VERB
eblip-29307	71	19	no	no	DET
eblip-29307	71	20	complaints	complaint	NOUN
eblip-29307	71	21	about	about	ADP
eblip-29307	71	22	library	library	ADJ
eblip-29307	71	23	staff	staff	NOUN
eblip-29307	71	24	.	.	PUNCT
eblip-29307	72	1	there	there	PRON
eblip-29307	72	2	are	be	VERB
eblip-29307	72	3	too	too	ADV
eblip-29307	72	4	many	many	ADJ
eblip-29307	72	5	variables	variable	NOUN
eblip-29307	72	6	to	to	PART
eblip-29307	72	7	attribute	attribute	VERB
eblip-29307	72	8	this	this	DET
eblip-29307	72	9	positive	positive	ADJ
eblip-29307	72	10	outcome	outcome	NOUN
eblip-29307	72	11	to	to	ADP
eblip-29307	72	12	solely	solely	ADV
eblip-29307	72	13	our	our	PRON
eblip-29307	72	14	service	service	NOUN
eblip-29307	72	15	,	,	PUNCT
eblip-29307	72	16	but	but	CCONJ
eblip-29307	72	17	it	it	PRON
eblip-29307	72	18	is	be	AUX
eblip-29307	72	19	an	an	DET
eblip-29307	72	20	encouraging	encouraging	ADJ
eblip-29307	72	21	sign	sign	NOUN
eblip-29307	72	22	.	.	PUNCT
eblip-29307	72	23	  	  	SPACE
eblip-29307	73	1	throughout	throughout	ADP
eblip-29307	73	2	the	the	DET
eblip-29307	73	3	implementation	implementation	NOUN
eblip-29307	73	4	process	process	NOUN
eblip-29307	73	5	,	,	PUNCT
eblip-29307	73	6	we	we	PRON
eblip-29307	73	7	consulted	consult	VERB
eblip-29307	73	8	the	the	DET
eblip-29307	73	9	staff	staff	NOUN
eblip-29307	73	10	working	work	VERB
eblip-29307	73	11	on	on	ADP
eblip-29307	73	12	the	the	DET
eblip-29307	73	13	desk	desk	NOUN
eblip-29307	73	14	about	about	ADP
eblip-29307	73	15	the	the	DET
eblip-29307	73	16	new	new	ADJ
eblip-29307	73	17	model	model	NOUN
eblip-29307	73	18	.	.	PUNCT
eblip-29307	74	1	some	some	DET
eblip-29307	74	2	staff	staff	NOUN
eblip-29307	74	3	voiced	voice	VERB
eblip-29307	74	4	concerns	concern	NOUN
eblip-29307	74	5	about	about	ADP
eblip-29307	74	6	the	the	DET
eblip-29307	74	7	blue	blue	ADJ
eblip-29307	74	8	vests	vest	NOUN
eblip-29307	74	9	.	.	PUNCT
eblip-29307	75	1	they	they	PRON
eblip-29307	75	2	felt	feel	VERB
eblip-29307	75	3	strongly	strongly	ADV
eblip-29307	75	4	that	that	SCONJ
eblip-29307	75	5	wearing	wear	VERB
eblip-29307	75	6	the	the	DET
eblip-29307	75	7	vest	vest	NOUN
eblip-29307	75	8	made	make	VERB
eblip-29307	75	9	them	they	PRON
eblip-29307	75	10	look	look	VERB
eblip-29307	75	11	unprofessional	unprofessional	ADJ
eblip-29307	75	12	,	,	PUNCT
eblip-29307	75	13	and	and	CCONJ
eblip-29307	75	14	reported	report	VERB
eblip-29307	75	15	that	that	PRON
eblip-29307	75	16	staff	staff	NOUN
eblip-29307	75	17	from	from	ADP
eblip-29307	75	18	other	other	ADJ
eblip-29307	75	19	units	unit	NOUN
eblip-29307	75	20	had	have	AUX
eblip-29307	75	21	made	make	VERB
eblip-29307	75	22	comments	comment	NOUN
eblip-29307	75	23	to	to	ADP
eblip-29307	75	24	this	this	DET
eblip-29307	75	25	effect	effect	NOUN
eblip-29307	75	26	.	.	PUNCT
eblip-29307	76	1	since	since	SCONJ
eblip-29307	76	2	we	we	PRON
eblip-29307	76	3	learned	learn	VERB
eblip-29307	76	4	from	from	ADP
eblip-29307	76	5	the	the	DET
eblip-29307	76	6	exit	exit	NOUN
eblip-29307	76	7	surveys	survey	NOUN
eblip-29307	76	8	that	that	PRON
eblip-29307	76	9	the	the	DET
eblip-29307	76	10	vests	vest	NOUN
eblip-29307	76	11	were	be	AUX
eblip-29307	76	12	not	not	PART
eblip-29307	76	13	significantly	significantly	ADV
eblip-29307	76	14	more	more	ADV
eblip-29307	76	15	important	important	ADJ
eblip-29307	76	16	to	to	ADP
eblip-29307	76	17	identifiability	identifiability	NOUN
eblip-29307	76	18	than	than	ADP
eblip-29307	76	19	other	other	ADJ
eblip-29307	76	20	factors	factor	NOUN
eblip-29307	76	21	,	,	PUNCT
eblip-29307	76	22	we	we	PRON
eblip-29307	76	23	replaced	replace	VERB
eblip-29307	76	24	the	the	DET
eblip-29307	76	25	vests	vest	NOUN
eblip-29307	76	26	with	with	ADP
eblip-29307	76	27	lanyards	lanyard	NOUN
eblip-29307	76	28	.	.	PUNCT
eblip-29307	76	29	  	  	SPACE
eblip-29307	77	1	librarians	librarian	NOUN
eblip-29307	77	2	reported	report	VERB
eblip-29307	77	3	noticeable	noticeable	ADJ
eblip-29307	77	4	improvements	improvement	NOUN
eblip-29307	77	5	in	in	ADP
eblip-29307	77	6	their	their	PRON
eblip-29307	77	7	mentoring	mentor	VERB
eblip-29307	77	8	relationships	relationship	NOUN
eblip-29307	77	9	with	with	ADP
eblip-29307	77	10	student	student	NOUN
eblip-29307	77	11	librarians	librarian	NOUN
eblip-29307	77	12	.	.	PUNCT
eblip-29307	78	1	due	due	ADP
eblip-29307	78	2	to	to	ADP
eblip-29307	78	3	the	the	DET
eblip-29307	78	4	layout	layout	NOUN
eblip-29307	78	5	of	of	ADP
eblip-29307	78	6	the	the	DET
eblip-29307	78	7	new	new	ADJ
eblip-29307	78	8	desk	desk	NOUN
eblip-29307	78	9	,	,	PUNCT
eblip-29307	78	10	we	we	PRON
eblip-29307	78	11	worked	work	VERB
eblip-29307	78	12	shoulder	shoulder	NOUN
eblip-29307	78	13	to	to	PART
eblip-29307	78	14	shoulder	shoulder	NOUN
eblip-29307	78	15	with	with	ADP
eblip-29307	78	16	them	they	PRON
eblip-29307	78	17	,	,	PUNCT
eblip-29307	78	18	creating	create	VERB
eblip-29307	78	19	more	more	ADJ
eblip-29307	78	20	feelings	feeling	NOUN
eblip-29307	78	21	of	of	ADP
eblip-29307	78	22	teamwork	teamwork	NOUN
eblip-29307	78	23	and	and	CCONJ
eblip-29307	78	24	more	more	ADJ
eblip-29307	78	25	collegiality	collegiality	NOUN
eblip-29307	78	26	than	than	ADP
eblip-29307	78	27	in	in	ADP
eblip-29307	78	28	previous	previous	ADJ
eblip-29307	78	29	years	year	NOUN
eblip-29307	78	30	.	.	PUNCT
eblip-29307	79	1	we	we	PRON
eblip-29307	79	2	also	also	ADV
eblip-29307	79	3	noticed	notice	VERB
eblip-29307	79	4	that	that	SCONJ
eblip-29307	79	5	the	the	DET
eblip-29307	79	6	student	student	NOUN
eblip-29307	79	7	librarians	librarian	NOUN
eblip-29307	79	8	’	’	PART
eblip-29307	79	9	skills	skill	NOUN
eblip-29307	79	10	developed	develop	VERB
eblip-29307	79	11	significantly	significantly	ADV
eblip-29307	79	12	faster	fast	ADV
eblip-29307	79	13	under	under	ADP
eblip-29307	79	14	the	the	DET
eblip-29307	79	15	new	new	ADJ
eblip-29307	79	16	model	model	NOUN
eblip-29307	79	17	.	.	PUNCT
eblip-29307	79	18	  	  	SPACE
eblip-29307	79	19	reflection	reflection	NOUN
eblip-29307	79	20	  	  	SPACE
eblip-29307	79	21	by	by	ADP
eblip-29307	79	22	considering	consider	VERB
eblip-29307	79	23	a	a	DET
eblip-29307	79	24	variety	variety	NOUN
eblip-29307	79	25	of	of	ADP
eblip-29307	79	26	data	datum	NOUN
eblip-29307	79	27	sources	source	NOUN
eblip-29307	79	28	when	when	SCONJ
eblip-29307	79	29	redesigning	redesign	VERB
eblip-29307	79	30	our	our	PRON
eblip-29307	79	31	service	service	NOUN
eblip-29307	79	32	point	point	NOUN
eblip-29307	79	33	,	,	PUNCT
eblip-29307	79	34	we	we	PRON
eblip-29307	79	35	developed	develop	VERB
eblip-29307	79	36	a	a	DET
eblip-29307	79	37	model	model	NOUN
eblip-29307	79	38	that	that	PRON
eblip-29307	79	39	better	well	ADV
eblip-29307	79	40	fit	fit	VERB
eblip-29307	79	41	our	our	PRON
eblip-29307	79	42	users	user	NOUN
eblip-29307	79	43	.	.	PUNCT
eblip-29307	80	1	our	our	PRON
eblip-29307	80	2	intention	intention	NOUN
eblip-29307	80	3	was	be	AUX
eblip-29307	80	4	always	always	ADV
eblip-29307	80	5	to	to	PART
eblip-29307	80	6	do	do	VERB
eblip-29307	80	7	just	just	ADV
eblip-29307	80	8	enough	enough	ADJ
eblip-29307	80	9	research	research	NOUN
eblip-29307	80	10	to	to	PART
eblip-29307	80	11	allow	allow	VERB
eblip-29307	80	12	us	we	PRON
eblip-29307	80	13	to	to	PART
eblip-29307	80	14	produce	produce	VERB
eblip-29307	80	15	a	a	DET
eblip-29307	80	16	prototype	prototype	NOUN
eblip-29307	80	17	which	which	PRON
eblip-29307	80	18	we	we	PRON
eblip-29307	80	19	could	could	AUX
eblip-29307	80	20	refine	refine	VERB
eblip-29307	80	21	after	after	ADP
eblip-29307	80	22	the	the	DET
eblip-29307	80	23	initial	initial	ADJ
eblip-29307	80	24	implementation	implementation	NOUN
eblip-29307	80	25	.	.	PUNCT
eblip-29307	81	1	when	when	SCONJ
eblip-29307	81	2	we	we	PRON
eblip-29307	81	3	encountered	encounter	VERB
eblip-29307	81	4	unforeseen	unforeseen	ADJ
eblip-29307	81	5	obstacles	obstacle	NOUN
eblip-29307	81	6	,	,	PUNCT
eblip-29307	81	7	such	such	ADJ
eblip-29307	81	8	as	as	ADP
eblip-29307	81	9	poor	poor	ADJ
eblip-29307	81	10	wi	wi	PROPN
eblip-29307	81	11	-	-	PUNCT
eblip-29307	81	12	fi	fi	NOUN
eblip-29307	81	13	,	,	PUNCT
eblip-29307	81	14	we	we	PRON
eblip-29307	81	15	reconfigured	reconfigure	VERB
eblip-29307	81	16	the	the	DET
eblip-29307	81	17	service	service	NOUN
eblip-29307	81	18	.	.	PUNCT
eblip-29307	82	1	rather	rather	ADV
eblip-29307	82	2	than	than	ADP
eblip-29307	82	3	derailing	derail	VERB
eblip-29307	82	4	the	the	DET
eblip-29307	82	5	project	project	NOUN
eblip-29307	82	6	,	,	PUNCT
eblip-29307	82	7	we	we	PRON
eblip-29307	82	8	were	be	AUX
eblip-29307	82	9	prepared	prepared	ADJ
eblip-29307	82	10	to	to	PART
eblip-29307	82	11	address	address	VERB
eblip-29307	82	12	issues	issue	NOUN
eblip-29307	82	13	as	as	SCONJ
eblip-29307	82	14	they	they	PRON
eblip-29307	82	15	arose	arise	VERB
eblip-29307	82	16	,	,	PUNCT
eblip-29307	82	17	ultimately	ultimately	ADV
eblip-29307	82	18	resulting	result	VERB
eblip-29307	82	19	in	in	ADP
eblip-29307	82	20	a	a	DET
eblip-29307	82	21	more	more	ADV
eblip-29307	82	22	responsive	responsive	ADJ
eblip-29307	82	23	,	,	PUNCT
eblip-29307	82	24	flexible	flexible	ADJ
eblip-29307	82	25	service	service	NOUN
eblip-29307	82	26	.	.	PUNCT
eblip-29307	82	27	  	  	SPACE
eblip-29307	83	1	prior	prior	ADV
eblip-29307	83	2	to	to	ADP
eblip-29307	83	3	this	this	DET
eblip-29307	83	4	project	project	NOUN
eblip-29307	83	5	,	,	PUNCT
eblip-29307	83	6	the	the	DET
eblip-29307	83	7	prevailing	prevail	VERB
eblip-29307	83	8	organizational	organizational	ADJ
eblip-29307	83	9	narrative	narrative	NOUN
eblip-29307	83	10	was	be	AUX
eblip-29307	83	11	that	that	SCONJ
eblip-29307	83	12	service	service	NOUN
eblip-29307	83	13	changes	change	NOUN
eblip-29307	83	14	involving	involve	VERB
eblip-29307	83	15	staff	staff	NOUN
eblip-29307	83	16	would	would	AUX
eblip-29307	83	17	be	be	AUX
eblip-29307	83	18	met	meet	VERB
eblip-29307	83	19	with	with	ADP
eblip-29307	83	20	overwhelming	overwhelming	ADJ
eblip-29307	83	21	resistance	resistance	NOUN
eblip-29307	83	22	.	.	PUNCT
eblip-29307	84	1	a	a	DET
eblip-29307	84	2	benefit	benefit	NOUN
eblip-29307	84	3	of	of	ADP
eblip-29307	84	4	launching	launch	VERB
eblip-29307	84	5	our	our	PRON
eblip-29307	84	6	new	new	ADJ
eblip-29307	84	7	service	service	NOUN
eblip-29307	84	8	model	model	NOUN
eblip-29307	84	9	as	as	ADP
eblip-29307	84	10	a	a	DET
eblip-29307	84	11	work	work	NOUN
eblip-29307	84	12	in	in	ADP
eblip-29307	84	13	progress	progress	NOUN
eblip-29307	84	14	was	be	AUX
eblip-29307	84	15	more	more	ADJ
eblip-29307	84	16	staff	staff	NOUN
eblip-29307	84	17	engagement	engagement	NOUN
eblip-29307	84	18	and	and	CCONJ
eblip-29307	84	19	less	less	ADJ
eblip-29307	84	20	resistance	resistance	NOUN
eblip-29307	84	21	than	than	SCONJ
eblip-29307	84	22	anticipated	anticipate	VERB
eblip-29307	84	23	.	.	PUNCT
eblip-29307	85	1	this	this	DET
eblip-29307	85	2	prototyping	prototyping	NOUN
eblip-29307	85	3	approach	approach	NOUN
eblip-29307	85	4	signaled	signal	VERB
eblip-29307	85	5	to	to	ADP
eblip-29307	85	6	staff	staff	NOUN
eblip-29307	85	7	that	that	SCONJ
eblip-29307	85	8	their	their	PRON
eblip-29307	85	9	feedback	feedback	NOUN
eblip-29307	85	10	was	be	AUX
eblip-29307	85	11	not	not	PART
eblip-29307	85	12	only	only	ADV
eblip-29307	85	13	tolerated	tolerate	VERB
eblip-29307	85	14	,	,	PUNCT
eblip-29307	85	15	but	but	CCONJ
eblip-29307	85	16	necessary	necessary	ADJ
eblip-29307	85	17	to	to	ADP
eblip-29307	85	18	the	the	DET
eblip-29307	85	19	success	success	NOUN
eblip-29307	85	20	of	of	ADP
eblip-29307	85	21	the	the	DET
eblip-29307	85	22	project	project	NOUN
eblip-29307	85	23	.	.	PUNCT
eblip-29307	85	24	    	    	SPACE
eblip-29307	86	1	references	reference	NOUN
eblip-29307	86	2	  	  	SPACE
eblip-29307	86	3	association	association	NOUN
eblip-29307	86	4	of	of	ADP
eblip-29307	86	5	research	research	NOUN
eblip-29307	86	6	libraries	library	NOUN
eblip-29307	86	7	.	.	PUNCT
eblip-29307	87	1	(	(	PUNCT
eblip-29307	87	2	2016	2016	NUM
eblip-29307	87	3	,	,	PUNCT
eblip-29307	87	4	august	august	PROPN
eblip-29307	87	5	14	14	NUM
eblip-29307	87	6	)	)	PUNCT
eblip-29307	87	7	.	.	PUNCT
eblip-29307	88	1	spending	spending	NOUN
eblip-29307	88	2	by	by	ADP
eblip-29307	88	3	university	university	NOUN
eblip-29307	88	4	research	research	NOUN
eblip-29307	88	5	libraries	library	NOUN
eblip-29307	88	6	,	,	PUNCT
eblip-29307	88	7	2014	2014	NUM
eblip-29307	88	8	-	-	SYM
eblip-29307	88	9	15	15	NUM
eblip-29307	88	10	.	.	PUNCT
eblip-29307	88	11	retrieved	retrieve	VERB
eblip-29307	88	12	from	from	ADP
eblip-29307	88	13	http://www.chronicle.com/interactives/almanac-2016?#id=65_416	http://www.chronicle.com/interactives/almanac-2016?#id=65_416	DET
eblip-29307	88	14	  	  	SPACE
eblip-29307	88	15	marquez	marquez	PROPN
eblip-29307	88	16	,	,	PUNCT
eblip-29307	88	17	j.	j.	PROPN
eblip-29307	88	18	,	,	PUNCT
eblip-29307	88	19	&	&	CCONJ
eblip-29307	88	20	downey	downey	PROPN
eblip-29307	88	21	,	,	PUNCT
eblip-29307	88	22	a.	a.	NOUN
eblip-29307	88	23	(	(	PUNCT
eblip-29307	88	24	2015	2015	NUM
eblip-29307	88	25	)	)	PUNCT
eblip-29307	88	26	.	.	PUNCT
eblip-29307	89	1	service	service	NOUN
eblip-29307	89	2	design	design	PROPN
eblip-29307	89	3	:	:	PUNCT
eblip-29307	89	4	an	an	DET
eblip-29307	89	5	introduction	introduction	NOUN
eblip-29307	89	6	to	to	ADP
eblip-29307	89	7	a	a	DET
eblip-29307	89	8	holistic	holistic	ADJ
eblip-29307	89	9	assessment	assessment	NOUN
eblip-29307	89	10	methodology	methodology	NOUN
eblip-29307	89	11	of	of	ADP
eblip-29307	89	12	library	library	NOUN
eblip-29307	89	13	services	service	NOUN
eblip-29307	89	14	.	.	PUNCT
eblip-29307	90	1	weave	weave	NOUN
eblip-29307	90	2	:	:	PUNCT
eblip-29307	90	3	journal	journal	PROPN
eblip-29307	90	4	of	of	ADP
eblip-29307	90	5	library	library	PROPN
eblip-29307	90	6	user	user	NOUN
eblip-29307	90	7	experience	experience	NOUN
eblip-29307	90	8	,	,	PUNCT
eblip-29307	90	9	1(2	1(2	NUM
eblip-29307	90	10	)	)	PUNCT
eblip-29307	90	11	.	.	PUNCT
eblip-29307	91	1	http://dx.doi.org/10.3998/weave.12535642.0001.201	http://dx.doi.org/10.3998/weave.12535642.0001.201	NOUN
eblip-29307	91	2	  	  	SPACE
eblip-29307	91	3	polaine	polaine	NOUN
eblip-29307	91	4	,	,	PUNCT
eblip-29307	91	5	a.	a.	NOUN
eblip-29307	91	6	,	,	PUNCT
eblip-29307	91	7	løvlie	løvlie	PROPN
eblip-29307	91	8	,	,	PUNCT
eblip-29307	91	9	l.	l.	PROPN
eblip-29307	91	10	,	,	PUNCT
eblip-29307	91	11	&	&	CCONJ
eblip-29307	91	12	reason	reason	PROPN
eblip-29307	91	13	,	,	PUNCT
eblip-29307	91	14	b.	b.	PROPN
eblip-29307	91	15	(	(	PUNCT
eblip-29307	91	16	2013	2013	NUM
eblip-29307	91	17	)	)	PUNCT
eblip-29307	91	18	.	.	PUNCT
eblip-29307	92	1	service	service	NOUN
eblip-29307	92	2	design	design	PROPN
eblip-29307	92	3	:	:	PUNCT
eblip-29307	92	4	from	from	ADP
eblip-29307	92	5	insight	insight	NOUN
eblip-29307	92	6	to	to	ADP
eblip-29307	92	7	implementation	implementation	NOUN
eblip-29307	92	8	.	.	PUNCT
eblip-29307	93	1	brooklyn	brooklyn	PROPN
eblip-29307	93	2	,	,	PUNCT
eblip-29307	93	3	n.y	n.y	PROPN
eblip-29307	93	4	.	.	PROPN
eblip-29307	93	5	:	:	PUNCT
eblip-29307	94	1	rosenfeld	rosenfeld	PROPN
eblip-29307	94	2	media	medium	NOUN
eblip-29307	94	3	.	.	PUNCT
eblip-29307	94	4	  	  	SPACE
eblip-29307	94	5	university	university	PROPN
eblip-29307	94	6	of	of	ADP
eblip-29307	94	7	toronto	toronto	PROPN
eblip-29307	94	8	.	.	PUNCT
eblip-29307	95	1	(	(	PUNCT
eblip-29307	95	2	n.d	n.d	PROPN
eblip-29307	95	3	.	.	PROPN
eblip-29307	95	4	)	)	PUNCT
eblip-29307	95	5	.	.	PUNCT
eblip-29307	96	1	quick	quick	ADJ
eblip-29307	96	2	facts	fact	NOUN
eblip-29307	96	3	.	.	PUNCT
eblip-29307	97	1	retrieved	retrieve	VERB
eblip-29307	97	2	from	from	ADP
eblip-29307	97	3	https://www.utoronto.ca/about-u-of-t/quick-facts	https://www.utoronto.ca/about-u-of-t/quick-fact	NOUN
eblip-29307	97	4	    	    	SPACE