id	sid	tid	token	lemma	pos
eblip-29414	1	1	evidence	evidence	NOUN
eblip-29414	1	2	summary	summary	NOUN
eblip-29414	1	3	  	  	SPACE
eblip-29414	1	4	undergraduate	undergraduate	NOUN
eblip-29414	1	5	students	student	NOUN
eblip-29414	1	6	can	can	AUX
eblip-29414	1	7	provide	provide	VERB
eblip-29414	1	8	satisfactory	satisfactory	ADJ
eblip-29414	1	9	chat	chat	NOUN
eblip-29414	1	10	reference	reference	NOUN
eblip-29414	1	11	service	service	NOUN
eblip-29414	1	12	in	in	ADP
eblip-29414	1	13	an	an	DET
eblip-29414	1	14	academic	academic	ADJ
eblip-29414	1	15	library	library	NOUN
eblip-29414	1	16	  	  	SPACE
eblip-29414	1	17	a	a	DET
eblip-29414	1	18	review	review	NOUN
eblip-29414	1	19	of	of	ADP
eblip-29414	1	20	:	:	PUNCT
eblip-29414	1	21	keyes	keyes	PROPN
eblip-29414	1	22	,	,	PUNCT
eblip-29414	1	23	k.	k.	PROPN
eblip-29414	1	24	,	,	PUNCT
eblip-29414	1	25	&	&	CCONJ
eblip-29414	1	26	dworak	dworak	PROPN
eblip-29414	1	27	,	,	PUNCT
eblip-29414	1	28	e.	e.	PROPN
eblip-29414	1	29	(	(	PUNCT
eblip-29414	1	30	2017	2017	NUM
eblip-29414	1	31	)	)	PUNCT
eblip-29414	1	32	.	.	PUNCT
eblip-29414	2	1	staffing	staff	VERB
eblip-29414	2	2	chat	chat	VERB
eblip-29414	2	3	reference	reference	NOUN
eblip-29414	2	4	with	with	ADP
eblip-29414	2	5	undergraduate	undergraduate	ADJ
eblip-29414	2	6	student	student	NOUN
eblip-29414	2	7	assistants	assistant	NOUN
eblip-29414	2	8	at	at	ADP
eblip-29414	2	9	an	an	DET
eblip-29414	2	10	academic	academic	ADJ
eblip-29414	2	11	library	library	NOUN
eblip-29414	2	12	:	:	PUNCT
eblip-29414	2	13	a	a	DET
eblip-29414	2	14	standards	standard	NOUN
eblip-29414	2	15	-	-	PUNCT
eblip-29414	2	16	based	base	VERB
eblip-29414	2	17	assessment	assessment	NOUN
eblip-29414	2	18	.	.	PUNCT
eblip-29414	3	1	journal	journal	NOUN
eblip-29414	3	2	of	of	ADP
eblip-29414	3	3	academic	academic	ADJ
eblip-29414	3	4	librarianship	librarianship	NOUN
eblip-29414	3	5	,	,	PUNCT
eblip-29414	3	6	43(6	43(6	NOUN
eblip-29414	3	7	)	)	PUNCT
eblip-29414	3	8	,	,	PUNCT
eblip-29414	3	9	469–478	469–478	NUM
eblip-29414	3	10	.	.	PUNCT
eblip-29414	4	1	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	VERB
eblip-29414	4	2	  	  	SPACE
eblip-29414	4	3	reviewed	review	VERB
eblip-29414	4	4	by	by	ADP
eblip-29414	4	5	:	:	PUNCT
eblip-29414	4	6	heather	heather	PROPN
eblip-29414	4	7	macdonald	macdonald	PROPN
eblip-29414	4	8	health	health	PROPN
eblip-29414	4	9	and	and	CCONJ
eblip-29414	4	10	biosciences	bioscience	NOUN
eblip-29414	4	11	librarian	librarian	ADJ
eblip-29414	4	12	macodrum	macodrum	PROPN
eblip-29414	4	13	library	library	PROPN
eblip-29414	4	14	carleton	carleton	PROPN
eblip-29414	4	15	university	university	PROPN
eblip-29414	4	16	ottawa	ottawa	PROPN
eblip-29414	4	17	,	,	PUNCT
eblip-29414	4	18	ontario	ontario	PROPN
eblip-29414	4	19	,	,	PUNCT
eblip-29414	4	20	canada	canada	PROPN
eblip-29414	4	21	email	email	NOUN
eblip-29414	4	22	:	:	PUNCT
eblip-29414	4	23	heather.macdonald@carleton.ca	heather.macdonald@carleton.ca	PROPN
eblip-29414	4	24	  	  	SPACE
eblip-29414	4	25	received	receive	VERB
eblip-29414	4	26	:	:	PUNCT
eblip-29414	4	27	25	25	NUM
eblip-29414	4	28	feb	feb	NOUN
eblip-29414	4	29	.	.	PROPN
eblip-29414	4	30	2018	2018	NUM
eblip-29414	4	31	   	   	SPACE
eblip-29414	4	32	accepted	accept	VERB
eblip-29414	4	33	:	:	PUNCT
eblip-29414	4	34	24	24	NUM
eblip-29414	4	35	apr	apr	NOUN
eblip-29414	4	36	.	.	PUNCT
eblip-29414	4	37	2018	2018	NUM
eblip-29414	4	38	     	     	SPACE
eblip-29414	4	39	2018	2018	NUM
eblip-29414	4	40	macdonald	macdonald	PROPN
eblip-29414	4	41	.	.	PUNCT
eblip-29414	5	1	this	this	PRON
eblip-29414	5	2	is	be	AUX
eblip-29414	5	3	an	an	DET
eblip-29414	5	4	open	open	ADJ
eblip-29414	5	5	access	access	NOUN
eblip-29414	5	6	article	article	NOUN
eblip-29414	5	7	distributed	distribute	VERB
eblip-29414	5	8	under	under	ADP
eblip-29414	5	9	the	the	DET
eblip-29414	5	10	terms	term	NOUN
eblip-29414	5	11	of	of	ADP
eblip-29414	5	12	the	the	DET
eblip-29414	5	13	creative	creative	ADJ
eblip-29414	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29414	5	15	alike	alike	ADJ
eblip-29414	5	16	license	license	VERB
eblip-29414	5	17	4.0	4.0	NUM
eblip-29414	5	18	international	international	ADJ
eblip-29414	5	19	(	(	PUNCT
eblip-29414	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29414	5	21	)	)	PUNCT
eblip-29414	5	22	,	,	PUNCT
eblip-29414	5	23	which	which	PRON
eblip-29414	5	24	permits	permit	VERB
eblip-29414	5	25	unrestricted	unrestricted	ADJ
eblip-29414	5	26	use	use	NOUN
eblip-29414	5	27	,	,	PUNCT
eblip-29414	5	28	distribution	distribution	NOUN
eblip-29414	5	29	,	,	PUNCT
eblip-29414	5	30	and	and	CCONJ
eblip-29414	5	31	reproduction	reproduction	NOUN
eblip-29414	5	32	in	in	ADP
eblip-29414	5	33	any	any	DET
eblip-29414	5	34	medium	medium	NOUN
eblip-29414	5	35	,	,	PUNCT
eblip-29414	5	36	provided	provide	VERB
eblip-29414	5	37	the	the	DET
eblip-29414	5	38	original	original	ADJ
eblip-29414	5	39	work	work	NOUN
eblip-29414	5	40	is	be	AUX
eblip-29414	5	41	properly	properly	ADV
eblip-29414	5	42	attributed	attribute	VERB
eblip-29414	5	43	,	,	PUNCT
eblip-29414	5	44	not	not	PART
eblip-29414	5	45	used	use	VERB
eblip-29414	5	46	for	for	ADP
eblip-29414	5	47	commercial	commercial	ADJ
eblip-29414	5	48	purposes	purpose	NOUN
eblip-29414	5	49	,	,	PUNCT
eblip-29414	5	50	and	and	CCONJ
eblip-29414	5	51	,	,	PUNCT
eblip-29414	5	52	if	if	SCONJ
eblip-29414	5	53	transformed	transform	VERB
eblip-29414	5	54	,	,	PUNCT
eblip-29414	5	55	the	the	DET
eblip-29414	5	56	resulting	result	VERB
eblip-29414	5	57	work	work	NOUN
eblip-29414	5	58	is	be	AUX
eblip-29414	5	59	redistributed	redistribute	VERB
eblip-29414	5	60	under	under	ADP
eblip-29414	5	61	the	the	DET
eblip-29414	5	62	same	same	ADJ
eblip-29414	5	63	or	or	CCONJ
eblip-29414	5	64	similar	similar	ADJ
eblip-29414	5	65	license	license	NOUN
eblip-29414	5	66	to	to	ADP
eblip-29414	5	67	this	this	DET
eblip-29414	5	68	one	one	NUM
eblip-29414	5	69	.	.	PUNCT
eblip-29414	5	70	    	    	SPACE
eblip-29414	6	1	doi	doi	NOUN
eblip-29414	6	2	:	:	PUNCT
eblip-29414	6	3	10.18438	10.18438	NUM
eblip-29414	6	4	/	/	SYM
eblip-29414	6	5	eblip29414	eblip29414	PROPN
eblip-29414	6	6	      	      	SPACE
eblip-29414	6	7	abstract	abstract	ADJ
eblip-29414	6	8	  	  	SPACE
eblip-29414	6	9	objective	objective	NOUN
eblip-29414	6	10	–	–	PUNCT
eblip-29414	6	11	to	to	PART
eblip-29414	6	12	determine	determine	VERB
eblip-29414	6	13	whether	whether	SCONJ
eblip-29414	6	14	undergraduate	undergraduate	ADJ
eblip-29414	6	15	students	student	NOUN
eblip-29414	6	16	can	can	AUX
eblip-29414	6	17	provide	provide	VERB
eblip-29414	6	18	quality	quality	NOUN
eblip-29414	6	19	chat	chat	NOUN
eblip-29414	6	20	reference	reference	NOUN
eblip-29414	6	21	service	service	NOUN
eblip-29414	6	22	.	.	PUNCT
eblip-29414	6	23	  	  	SPACE
eblip-29414	7	1	design	design	NOUN
eblip-29414	7	2	–	–	PUNCT
eblip-29414	7	3	content	content	NOUN
eblip-29414	7	4	analysis	analysis	NOUN
eblip-29414	7	5	of	of	ADP
eblip-29414	7	6	undergraduate	undergraduate	ADJ
eblip-29414	7	7	student	student	NOUN
eblip-29414	7	8	,	,	PUNCT
eblip-29414	7	9	professional	professional	ADJ
eblip-29414	7	10	librarian	librarian	NOUN
eblip-29414	7	11	,	,	PUNCT
eblip-29414	7	12	and	and	CCONJ
eblip-29414	7	13	paraprofessional	paraprofessional	ADJ
eblip-29414	7	14	staff	staff	NOUN
eblip-29414	7	15	responses	response	NOUN
eblip-29414	7	16	in	in	ADP
eblip-29414	7	17	chat	chat	NOUN
eblip-29414	7	18	reference	reference	NOUN
eblip-29414	7	19	transcripts	transcript	NOUN
eblip-29414	7	20	.	.	PUNCT
eblip-29414	7	21	  	  	SPACE
eblip-29414	8	1	setting	set	VERB
eblip-29414	8	2	–	–	PUNCT
eblip-29414	8	3	academic	academic	ADJ
eblip-29414	8	4	library	library	NOUN
eblip-29414	8	5	.	.	PUNCT
eblip-29414	8	6	  	  	SPACE
eblip-29414	9	1	subjects	subject	NOUN
eblip-29414	9	2	–	–	PUNCT
eblip-29414	9	3	451	451	NUM
eblip-29414	9	4	chat	chat	VERB
eblip-29414	9	5	reference	reference	NOUN
eblip-29414	9	6	transcripts	transcript	NOUN
eblip-29414	9	7	.	.	PUNCT
eblip-29414	9	8	  	  	SPACE
eblip-29414	9	9	methods	method	NOUN
eblip-29414	9	10	–	–	PUNCT
eblip-29414	9	11	chat	chat	VERB
eblip-29414	9	12	reference	reference	NOUN
eblip-29414	9	13	transcripts	transcript	NOUN
eblip-29414	9	14	from	from	ADP
eblip-29414	9	15	may	may	PROPN
eblip-29414	9	16	2014	2014	NUM
eblip-29414	9	17	–	–	PUNCT
eblip-29414	9	18	september	september	PROPN
eblip-29414	9	19	2016	2016	NUM
eblip-29414	9	20	were	be	AUX
eblip-29414	9	21	collected	collect	VERB
eblip-29414	9	22	.	.	PUNCT
eblip-29414	10	1	five	five	NUM
eblip-29414	10	2	categories	category	NOUN
eblip-29414	10	3	of	of	ADP
eblip-29414	10	4	answerer	answerer	NOUN
eblip-29414	10	5	were	be	AUX
eblip-29414	10	6	coded	code	VERB
eblip-29414	10	7	:	:	PUNCT
eblip-29414	10	8	librarian	librarian	ADJ
eblip-29414	10	9	in	in	ADP
eblip-29414	10	10	the	the	DET
eblip-29414	10	11	reference	reference	NOUN
eblip-29414	10	12	department	department	PROPN
eblip-29414	10	13	(	(	PUNCT
eblip-29414	10	14	libr	libr	PROPN
eblip-29414	10	15	)	)	PUNCT
eblip-29414	10	16	,	,	PUNCT
eblip-29414	10	17	librarian	librarian	NOUN
eblip-29414	10	18	from	from	ADP
eblip-29414	10	19	another	another	DET
eblip-29414	10	20	department	department	NOUN
eblip-29414	10	21	(	(	PUNCT
eblip-29414	10	22	libnr	libnr	PROPN
eblip-29414	10	23	)	)	PUNCT
eblip-29414	10	24	,	,	PUNCT
eblip-29414	10	25	staff	staff	NOUN
eblip-29414	10	26	without	without	ADP
eblip-29414	10	27	a	a	DET
eblip-29414	10	28	master	master	NOUN
eblip-29414	10	29	of	of	ADP
eblip-29414	10	30	library	library	PROPN
eblip-29414	10	31	science	science	NOUN
eblip-29414	10	32	(	(	PUNCT
eblip-29414	10	33	staff	staff	NOUN
eblip-29414	10	34	)	)	PUNCT
eblip-29414	10	35	,	,	PUNCT
eblip-29414	10	36	staff	staff	NOUN
eblip-29414	10	37	with	with	ADP
eblip-29414	10	38	a	a	DET
eblip-29414	10	39	master	master	NOUN
eblip-29414	10	40	of	of	ADP
eblip-29414	10	41	library	library	ADJ
eblip-29414	10	42	science	science	NOUN
eblip-29414	10	43	(	(	PUNCT
eblip-29414	10	44	+	+	NOUN
eblip-29414	10	45	staff	staff	NOUN
eblip-29414	10	46	)	)	PUNCT
eblip-29414	10	47	,	,	PUNCT
eblip-29414	10	48	and	and	CCONJ
eblip-29414	10	49	student	student	NOUN
eblip-29414	10	50	employee	employee	NOUN
eblip-29414	10	51	(	(	PUNCT
eblip-29414	10	52	student	student	NOUN
eblip-29414	10	53	)	)	PUNCT
eblip-29414	10	54	.	.	PUNCT
eblip-29414	11	1	a	a	DET
eblip-29414	11	2	random	random	ADJ
eblip-29414	11	3	sample	sample	NOUN
eblip-29414	11	4	of	of	ADP
eblip-29414	11	5	15	15	NUM
eblip-29414	11	6	%	%	NOUN
eblip-29414	11	7	of	of	ADP
eblip-29414	11	8	each	each	DET
eblip-29414	11	9	category	category	NOUN
eblip-29414	11	10	of	of	ADP
eblip-29414	11	11	answerer	answerer	NOUN
eblip-29414	11	12	was	be	AUX
eblip-29414	11	13	selected	select	VERB
eblip-29414	11	14	for	for	ADP
eblip-29414	11	15	analysis	analysis	NOUN
eblip-29414	11	16	.	.	PUNCT
eblip-29414	12	1	the	the	DET
eblip-29414	12	2	answerer	answerer	PROPN
eblip-29414	12	3	categories	category	NOUN
eblip-29414	12	4	were	be	AUX
eblip-29414	12	5	collapsed	collapse	VERB
eblip-29414	12	6	to	to	ADP
eblip-29414	12	7	librarians	librarian	NOUN
eblip-29414	12	8	,	,	PUNCT
eblip-29414	12	9	staff	staff	NOUN
eblip-29414	12	10	,	,	PUNCT
eblip-29414	12	11	and	and	CCONJ
eblip-29414	12	12	students	student	NOUN
eblip-29414	12	13	for	for	ADP
eblip-29414	12	14	the	the	DET
eblip-29414	12	15	results	result	NOUN
eblip-29414	12	16	section	section	NOUN
eblip-29414	12	17	.	.	PUNCT
eblip-29414	12	18	    	    	SPACE
eblip-29414	13	1	four	four	NUM
eblip-29414	13	2	criteria	criterion	NOUN
eblip-29414	13	3	were	be	AUX
eblip-29414	13	4	used	use	VERB
eblip-29414	13	5	to	to	PART
eblip-29414	13	6	code	code	VERB
eblip-29414	13	7	chat	chat	PROPN
eblip-29414	13	8	reference	reference	NOUN
eblip-29414	13	9	transcripts	transcript	NOUN
eblip-29414	13	10	:	:	PUNCT
eblip-29414	13	11	difficulty	difficulty	NOUN
eblip-29414	13	12	of	of	ADP
eblip-29414	13	13	query	query	NOUN
eblip-29414	13	14	,	,	PUNCT
eblip-29414	13	15	answerer	answerer	NOUN
eblip-29414	13	16	behaviour	behaviour	NOUN
eblip-29414	13	17	,	,	PUNCT
eblip-29414	13	18	problems	problem	NOUN
eblip-29414	13	19	with	with	ADP
eblip-29414	13	20	transcript	transcript	NOUN
eblip-29414	13	21	answer	answer	NOUN
eblip-29414	13	22	,	,	PUNCT
eblip-29414	13	23	and	and	CCONJ
eblip-29414	13	24	comments	comment	NOUN
eblip-29414	13	25	from	from	ADP
eblip-29414	13	26	coders	coder	NOUN
eblip-29414	13	27	.	.	PUNCT
eblip-29414	14	1	coding	code	VERB
eblip-29414	14	2	for	for	ADP
eblip-29414	14	3	difficulty	difficulty	NOUN
eblip-29414	14	4	was	be	AUX
eblip-29414	14	5	based	base	VERB
eblip-29414	14	6	on	on	ADP
eblip-29414	14	7	the	the	DET
eblip-29414	14	8	read	read	NOUN
eblip-29414	14	9	scale	scale	NOUN
eblip-29414	14	10	(	(	PUNCT
eblip-29414	14	11	reference	reference	NOUN
eblip-29414	14	12	effort	effort	NOUN
eblip-29414	14	13	assessment	assessment	NOUN
eblip-29414	14	14	data	data	PROPN
eblip-29414	14	15	)	)	PUNCT
eblip-29414	14	16	.	.	PUNCT
eblip-29414	15	1	answerer	answerer	PROPN
eblip-29414	15	2	behaviour	behaviour	NOUN
eblip-29414	15	3	was	be	AUX
eblip-29414	15	4	based	base	VERB
eblip-29414	15	5	on	on	ADP
eblip-29414	15	6	the	the	DET
eblip-29414	15	7	rusa	rusa	NOUN
eblip-29414	15	8	guidelines	guideline	NOUN
eblip-29414	15	9	(	(	PUNCT
eblip-29414	15	10	reference	reference	NOUN
eblip-29414	15	11	and	and	CCONJ
eblip-29414	15	12	user	user	NOUN
eblip-29414	15	13	services	service	NOUN
eblip-29414	15	14	association	association	PROPN
eblip-29414	15	15	)	)	PUNCT
eblip-29414	15	16	.	.	PUNCT
eblip-29414	16	1	behaviours	behaviour	NOUN
eblip-29414	16	2	assessed	assess	VERB
eblip-29414	16	3	included	include	VERB
eblip-29414	16	4	:	:	PUNCT
eblip-29414	16	5	clarity	clarity	NOUN
eblip-29414	16	6	,	,	PUNCT
eblip-29414	16	7	courtesy	courtesy	NOUN
eblip-29414	16	8	,	,	PUNCT
eblip-29414	16	9	grammar	grammar	NOUN
eblip-29414	16	10	,	,	PUNCT
eblip-29414	16	11	greeting	greeting	NOUN
eblip-29414	16	12	,	,	PUNCT
eblip-29414	16	13	instruction	instruction	NOUN
eblip-29414	16	14	,	,	PUNCT
eblip-29414	16	15	referral	referral	NOUN
eblip-29414	16	16	,	,	PUNCT
eblip-29414	16	17	searching	searching	NOUN
eblip-29414	16	18	,	,	PUNCT
eblip-29414	16	19	sign	sign	VERB
eblip-29414	16	20	off	off	ADP
eblip-29414	16	21	,	,	PUNCT
eblip-29414	16	22	sources	source	NOUN
eblip-29414	16	23	,	,	PUNCT
eblip-29414	16	24	and	and	CCONJ
eblip-29414	16	25	whether	whether	SCONJ
eblip-29414	16	26	patrons	patron	NOUN
eblip-29414	16	27	were	be	AUX
eblip-29414	16	28	asked	ask	VERB
eblip-29414	16	29	if	if	SCONJ
eblip-29414	16	30	their	their	PRON
eblip-29414	16	31	question	question	NOUN
eblip-29414	16	32	was	be	AUX
eblip-29414	16	33	answered	answer	VERB
eblip-29414	16	34	.	.	PUNCT
eblip-29414	17	1	all	all	DET
eblip-29414	17	2	coding	code	VERB
eblip-29414	17	3	was	be	AUX
eblip-29414	17	4	done	do	VERB
eblip-29414	17	5	independently	independently	ADV
eblip-29414	17	6	between	between	ADP
eblip-29414	17	7	the	the	DET
eblip-29414	17	8	two	two	NUM
eblip-29414	17	9	researchers	researcher	NOUN
eblip-29414	17	10	,	,	PUNCT
eblip-29414	17	11	with	with	ADP
eblip-29414	17	12	very	very	ADV
eblip-29414	17	13	good	good	ADJ
eblip-29414	17	14	interrater	interrater	ADJ
eblip-29414	17	15	reliability	reliability	NOUN
eblip-29414	17	16	.	.	PUNCT
eblip-29414	18	1	data	datum	NOUN
eblip-29414	18	2	for	for	ADP
eblip-29414	18	3	variables	variable	NOUN
eblip-29414	18	4	with	with	ADP
eblip-29414	18	5	disagreement	disagreement	NOUN
eblip-29414	18	6	were	be	AUX
eblip-29414	18	7	removed	remove	VERB
eblip-29414	18	8	from	from	ADP
eblip-29414	18	9	the	the	DET
eblip-29414	18	10	analysis	analysis	NOUN
eblip-29414	18	11	.	.	PUNCT
eblip-29414	19	1	the	the	DET
eblip-29414	19	2	chi	chi	ADJ
eblip-29414	19	3	-	-	PUNCT
eblip-29414	19	4	square	square	ADJ
eblip-29414	19	5	test	test	NOUN
eblip-29414	19	6	was	be	AUX
eblip-29414	19	7	used	use	VERB
eblip-29414	19	8	to	to	PART
eblip-29414	19	9	analyze	analyze	VERB
eblip-29414	19	10	the	the	DET
eblip-29414	19	11	association	association	NOUN
eblip-29414	19	12	between	between	ADP
eblip-29414	19	13	variables	variable	NOUN
eblip-29414	19	14	.	.	PUNCT
eblip-29414	20	1	analysis	analysis	NOUN
eblip-29414	20	2	also	also	ADV
eblip-29414	20	3	included	include	VERB
eblip-29414	20	4	patrons	patron	NOUN
eblip-29414	20	5	’	'	PUNCT
eblip-29414	20	6	ratings	rating	NOUN
eblip-29414	20	7	and	and	CCONJ
eblip-29414	20	8	comments	comment	NOUN
eblip-29414	20	9	about	about	ADP
eblip-29414	20	10	their	their	PRON
eblip-29414	20	11	chat	chat	NOUN
eblip-29414	20	12	experience	experience	NOUN
eblip-29414	20	13	.	.	PUNCT
eblip-29414	21	1	content	content	NOUN
eblip-29414	21	2	and	and	CCONJ
eblip-29414	21	3	tone	tone	NOUN
eblip-29414	21	4	were	be	AUX
eblip-29414	21	5	assessed	assess	VERB
eblip-29414	21	6	for	for	ADP
eblip-29414	21	7	each	each	DET
eblip-29414	21	8	patron	patron	ADJ
eblip-29414	21	9	comment	comment	NOUN
eblip-29414	21	10	.	.	PUNCT
eblip-29414	21	11	  	  	SPACE
eblip-29414	22	1	main	main	ADJ
eblip-29414	22	2	results	result	NOUN
eblip-29414	22	3	–	–	PUNCT
eblip-29414	22	4	answerer	answerer	NOUN
eblip-29414	22	5	behaviours	behaviour	NOUN
eblip-29414	22	6	showed	show	VERB
eblip-29414	22	7	a	a	DET
eblip-29414	22	8	significant	significant	ADJ
eblip-29414	22	9	difference	difference	NOUN
eblip-29414	22	10	between	between	ADP
eblip-29414	22	11	groups	group	NOUN
eblip-29414	22	12	for	for	ADP
eblip-29414	22	13	3	3	NUM
eblip-29414	22	14	of	of	ADP
eblip-29414	22	15	the	the	DET
eblip-29414	22	16	10	10	NUM
eblip-29414	22	17	behaviours	behaviour	NOUN
eblip-29414	22	18	assessed	assess	VERB
eblip-29414	22	19	:	:	PUNCT
eblip-29414	22	20	courtesy	courtesy	NOUN
eblip-29414	22	21	(	(	PUNCT
eblip-29414	22	22	p=0.031	p=0.031	NOUN
eblip-29414	22	23	)	)	PUNCT
eblip-29414	22	24	,	,	PUNCT
eblip-29414	22	25	grammar	grammar	NOUN
eblip-29414	22	26	(	(	PUNCT
eblip-29414	22	27	p=0.001	p=0.001	NUM
eblip-29414	22	28	)	)	PUNCT
eblip-29414	22	29	,	,	PUNCT
eblip-29414	22	30	and	and	CCONJ
eblip-29414	22	31	sources	source	NOUN
eblip-29414	22	32	(	(	PUNCT
eblip-29414	22	33	0.041	0.041	NUM
eblip-29414	22	34	)	)	PUNCT
eblip-29414	22	35	.	.	PUNCT
eblip-29414	23	1	the	the	DET
eblip-29414	23	2	difference	difference	NOUN
eblip-29414	23	3	between	between	ADP
eblip-29414	23	4	groups	group	NOUN
eblip-29414	23	5	for	for	ADP
eblip-29414	23	6	courtesy	courtesy	NOUN
eblip-29414	23	7	was	be	AUX
eblip-29414	23	8	:	:	PUNCT
eblip-29414	23	9	staff	staff	NOUN
eblip-29414	23	10	(	(	PUNCT
eblip-29414	23	11	88	88	NUM
eblip-29414	23	12	%	%	NOUN
eblip-29414	23	13	)	)	PUNCT
eblip-29414	23	14	,	,	PUNCT
eblip-29414	23	15	librarians	librarian	NOUN
eblip-29414	23	16	(	(	PUNCT
eblip-29414	23	17	76	76	NUM
eblip-29414	23	18	%	%	NOUN
eblip-29414	23	19	)	)	PUNCT
eblip-29414	23	20	,	,	PUNCT
eblip-29414	23	21	and	and	CCONJ
eblip-29414	23	22	students	student	NOUN
eblip-29414	23	23	(	(	PUNCT
eblip-29414	23	24	73	73	NUM
eblip-29414	23	25	%	%	NOUN
eblip-29414	23	26	)	)	PUNCT
eblip-29414	23	27	.	.	PUNCT
eblip-29414	24	1	grammar	grammar	NOUN
eblip-29414	24	2	was	be	AUX
eblip-29414	24	3	correct	correct	ADJ
eblip-29414	24	4	in	in	ADP
eblip-29414	24	5	most	most	ADJ
eblip-29414	24	6	transcripts	transcript	NOUN
eblip-29414	24	7	,	,	PUNCT
eblip-29414	24	8	but	but	CCONJ
eblip-29414	24	9	there	there	PRON
eblip-29414	24	10	was	be	VERB
eblip-29414	24	11	a	a	DET
eblip-29414	24	12	significant	significant	ADJ
eblip-29414	24	13	difference	difference	NOUN
eblip-29414	24	14	between	between	ADP
eblip-29414	24	15	the	the	DET
eblip-29414	24	16	answerer	answerer	NOUN
eblip-29414	24	17	groups	group	NOUN
eblip-29414	24	18	:	:	PUNCT
eblip-29414	24	19	librarians	librarian	NOUN
eblip-29414	24	20	(	(	PUNCT
eblip-29414	24	21	98	98	NUM
eblip-29414	24	22	%	%	NOUN
eblip-29414	24	23	)	)	PUNCT
eblip-29414	24	24	,	,	PUNCT
eblip-29414	24	25	staff	staff	NOUN
eblip-29414	24	26	(	(	PUNCT
eblip-29414	24	27	90	90	NUM
eblip-29414	24	28	%	%	NOUN
eblip-29414	24	29	)	)	PUNCT
eblip-29414	24	30	,	,	PUNCT
eblip-29414	24	31	and	and	CCONJ
eblip-29414	24	32	students	student	NOUN
eblip-29414	24	33	(	(	PUNCT
eblip-29414	24	34	73	73	NUM
eblip-29414	24	35	%	%	NOUN
eblip-29414	24	36	)	)	PUNCT
eblip-29414	24	37	.	.	PUNCT
eblip-29414	25	1	there	there	PRON
eblip-29414	25	2	was	be	VERB
eblip-29414	25	3	a	a	DET
eblip-29414	25	4	significant	significant	ADJ
eblip-29414	25	5	difference	difference	NOUN
eblip-29414	25	6	between	between	ADP
eblip-29414	25	7	groups	group	NOUN
eblip-29414	25	8	that	that	PRON
eblip-29414	25	9	offered	offer	VERB
eblip-29414	25	10	sources	source	NOUN
eblip-29414	25	11	:	:	PUNCT
eblip-29414	25	12	librarians	librarian	NOUN
eblip-29414	25	13	(	(	PUNCT
eblip-29414	25	14	63.8	63.8	NUM
eblip-29414	25	15	%	%	NOUN
eblip-29414	25	16	)	)	PUNCT
eblip-29414	25	17	,	,	PUNCT
eblip-29414	25	18	staff	staff	NOUN
eblip-29414	25	19	(	(	PUNCT
eblip-29414	25	20	62.5	62.5	NUM
eblip-29414	25	21	%	%	NOUN
eblip-29414	25	22	)	)	PUNCT
eblip-29414	25	23	,	,	PUNCT
eblip-29414	25	24	and	and	CCONJ
eblip-29414	25	25	students	student	NOUN
eblip-29414	25	26	(	(	PUNCT
eblip-29414	25	27	43.8	43.8	NUM
eblip-29414	25	28	%	%	NOUN
eblip-29414	25	29	)	)	PUNCT
eblip-29414	25	30	.	.	PUNCT
eblip-29414	25	31	    	    	SPACE
eblip-29414	26	1	there	there	PRON
eblip-29414	26	2	was	be	VERB
eblip-29414	26	3	no	no	DET
eblip-29414	26	4	significant	significant	ADJ
eblip-29414	26	5	difference	difference	NOUN
eblip-29414	26	6	between	between	ADP
eblip-29414	26	7	the	the	DET
eblip-29414	26	8	answerer	answerer	NOUN
eblip-29414	26	9	groups	group	NOUN
eblip-29414	26	10	for	for	ADP
eblip-29414	26	11	the	the	DET
eblip-29414	26	12	other	other	ADJ
eblip-29414	26	13	seven	seven	NUM
eblip-29414	26	14	behaviours	behaviour	NOUN
eblip-29414	26	15	.	.	PUNCT
eblip-29414	27	1	overall	overall	ADV
eblip-29414	27	2	,	,	PUNCT
eblip-29414	27	3	31	31	NUM
eblip-29414	27	4	%	%	NOUN
eblip-29414	27	5	of	of	ADP
eblip-29414	27	6	transcripts	transcript	NOUN
eblip-29414	27	7	showed	show	VERB
eblip-29414	27	8	that	that	SCONJ
eblip-29414	27	9	answerers	answerer	NOUN
eblip-29414	27	10	asked	ask	VERB
eblip-29414	27	11	if	if	SCONJ
eblip-29414	27	12	a	a	DET
eblip-29414	27	13	patron	patron	NOUN
eblip-29414	27	14	’s	’s	PART
eblip-29414	27	15	query	query	NOUN
eblip-29414	27	16	was	be	AUX
eblip-29414	27	17	answered	answer	VERB
eblip-29414	27	18	or	or	CCONJ
eblip-29414	27	19	if	if	SCONJ
eblip-29414	27	20	they	they	PRON
eblip-29414	27	21	needed	need	VERB
eblip-29414	27	22	further	further	ADJ
eblip-29414	27	23	help	help	NOUN
eblip-29414	27	24	.	.	PUNCT
eblip-29414	28	1	the	the	DET
eblip-29414	28	2	analysis	analysis	NOUN
eblip-29414	28	3	showed	show	VERB
eblip-29414	28	4	that	that	SCONJ
eblip-29414	28	5	79	79	NUM
eblip-29414	28	6	%	%	NOUN
eblip-29414	28	7	of	of	ADP
eblip-29414	28	8	transcripts	transcript	NOUN
eblip-29414	28	9	were	be	AUX
eblip-29414	28	10	coded	code	VERB
eblip-29414	28	11	as	as	ADV
eblip-29414	28	12	clear	clear	ADJ
eblip-29414	28	13	or	or	CCONJ
eblip-29414	28	14	free	free	ADJ
eblip-29414	28	15	of	of	ADP
eblip-29414	28	16	jargon	jargon	PROPN
eblip-29414	28	17	.	.	PUNCT
eblip-29414	29	1	greetings	greeting	NOUN
eblip-29414	29	2	were	be	AUX
eblip-29414	29	3	found	find	VERB
eblip-29414	29	4	in	in	ADP
eblip-29414	29	5	65	65	NUM
eblip-29414	29	6	%	%	NOUN
eblip-29414	29	7	of	of	ADP
eblip-29414	29	8	transcripts	transcript	NOUN
eblip-29414	29	9	.	.	PUNCT
eblip-29414	30	1	instruction	instruction	NOUN
eblip-29414	30	2	was	be	AUX
eblip-29414	30	3	indicated	indicate	VERB
eblip-29414	30	4	in	in	ADP
eblip-29414	30	5	59	59	NUM
eblip-29414	30	6	%	%	NOUN
eblip-29414	30	7	of	of	ADP
eblip-29414	30	8	transcripts	transcript	NOUN
eblip-29414	30	9	.	.	PUNCT
eblip-29414	31	1	referrals	referral	NOUN
eblip-29414	31	2	were	be	AUX
eblip-29414	31	3	offered	offer	VERB
eblip-29414	31	4	in	in	ADP
eblip-29414	31	5	27	27	NUM
eblip-29414	31	6	%	%	NOUN
eblip-29414	31	7	of	of	ADP
eblip-29414	31	8	all	all	DET
eblip-29414	31	9	transcripts	transcript	NOUN
eblip-29414	31	10	.	.	PUNCT
eblip-29414	32	1	of	of	ADP
eblip-29414	32	2	the	the	DET
eblip-29414	32	3	transcripts	transcript	NOUN
eblip-29414	32	4	where	where	SCONJ
eblip-29414	32	5	searching	searching	NOUN
eblip-29414	32	6	was	be	AUX
eblip-29414	32	7	deemed	deem	VERB
eblip-29414	32	8	necessary	necessary	ADJ
eblip-29414	32	9	,	,	PUNCT
eblip-29414	32	10	82	82	NUM
eblip-29414	32	11	%	%	NOUN
eblip-29414	32	12	showed	show	VERB
eblip-29414	32	13	evidence	evidence	NOUN
eblip-29414	32	14	of	of	ADP
eblip-29414	32	15	searching	search	VERB
eblip-29414	32	16	.	.	PUNCT
eblip-29414	33	1	a	a	DET
eblip-29414	33	2	sign	sign	NOUN
eblip-29414	33	3	off	off	ADP
eblip-29414	33	4	was	be	AUX
eblip-29414	33	5	present	present	ADJ
eblip-29414	33	6	in	in	ADP
eblip-29414	33	7	56	56	NUM
eblip-29414	33	8	%	%	NOUN
eblip-29414	33	9	of	of	ADP
eblip-29414	33	10	all	all	DET
eblip-29414	33	11	transcripts	transcript	NOUN
eblip-29414	33	12	.	.	PUNCT
eblip-29414	34	1	transcripts	transcript	NOUN
eblip-29414	34	2	with	with	ADP
eblip-29414	34	3	noted	note	VERB
eblip-29414	34	4	problems	problem	NOUN
eblip-29414	34	5	were	be	AUX
eblip-29414	34	6	deemed	deem	VERB
eblip-29414	34	7	so	so	ADV
eblip-29414	34	8	because	because	SCONJ
eblip-29414	34	9	of	of	ADP
eblip-29414	34	10	lack	lack	NOUN
eblip-29414	34	11	of	of	ADP
eblip-29414	34	12	effort	effort	NOUN
eblip-29414	34	13	,	,	PUNCT
eblip-29414	34	14	being	be	AUX
eblip-29414	34	15	incomplete	incomplete	ADJ
eblip-29414	34	16	or	or	CCONJ
eblip-29414	34	17	incorrect	incorrect	ADJ
eblip-29414	34	18	,	,	PUNCT
eblip-29414	34	19	having	have	VERB
eblip-29414	34	20	no	no	DET
eblip-29414	34	21	reference	reference	NOUN
eblip-29414	34	22	interview	interview	NOUN
eblip-29414	34	23	,	,	PUNCT
eblip-29414	34	24	or	or	CCONJ
eblip-29414	34	25	the	the	DET
eblip-29414	34	26	answerer	answerer	NOUN
eblip-29414	34	27	should	should	AUX
eblip-29414	34	28	have	have	AUX
eblip-29414	34	29	asked	ask	VERB
eblip-29414	34	30	for	for	ADP
eblip-29414	34	31	help	help	NOUN
eblip-29414	34	32	.	.	PUNCT
eblip-29414	35	1	there	there	PRON
eblip-29414	35	2	was	be	VERB
eblip-29414	35	3	no	no	DET
eblip-29414	35	4	significant	significant	ADJ
eblip-29414	35	5	difference	difference	NOUN
eblip-29414	35	6	between	between	ADP
eblip-29414	35	7	answerer	answerer	NOUN
eblip-29414	35	8	groups	group	NOUN
eblip-29414	35	9	with	with	ADP
eblip-29414	35	10	respect	respect	NOUN
eblip-29414	35	11	to	to	ADP
eblip-29414	35	12	problem	problem	NOUN
eblip-29414	35	13	questions	question	NOUN
eblip-29414	35	14	.	.	PUNCT
eblip-29414	35	15	  	  	SPACE
eblip-29414	35	16	of	of	ADP
eblip-29414	35	17	the	the	DET
eblip-29414	35	18	24	24	NUM
eblip-29414	35	19	%	%	NOUN
eblip-29414	35	20	of	of	ADP
eblip-29414	35	21	patrons	patron	NOUN
eblip-29414	35	22	who	who	PRON
eblip-29414	35	23	rated	rate	VERB
eblip-29414	35	24	their	their	PRON
eblip-29414	35	25	chat	chat	NOUN
eblip-29414	35	26	experience	experience	NOUN
eblip-29414	35	27	,	,	PUNCT
eblip-29414	35	28	90	90	NUM
eblip-29414	35	29	%	%	NOUN
eblip-29414	35	30	rated	rate	VERB
eblip-29414	35	31	it	it	PRON
eblip-29414	35	32	as	as	ADP
eblip-29414	35	33	good	good	ADJ
eblip-29414	35	34	or	or	CCONJ
eblip-29414	35	35	great	great	ADJ
eblip-29414	35	36	,	,	PUNCT
eblip-29414	35	37	and	and	CCONJ
eblip-29414	35	38	no	no	DET
eblip-29414	35	39	significant	significant	ADJ
eblip-29414	35	40	difference	difference	NOUN
eblip-29414	35	41	was	be	AUX
eblip-29414	35	42	found	find	VERB
eblip-29414	35	43	between	between	ADP
eblip-29414	35	44	answerer	answerer	NOUN
eblip-29414	35	45	groups	group	NOUN
eblip-29414	35	46	.	.	PUNCT
eblip-29414	36	1	question	question	NOUN
eblip-29414	36	2	difficulty	difficulty	NOUN
eblip-29414	36	3	was	be	AUX
eblip-29414	36	4	coded	code	VERB
eblip-29414	36	5	50	50	NUM
eblip-29414	36	6	%	%	NOUN
eblip-29414	36	7	at	at	ADP
eblip-29414	36	8	level	level	NOUN
eblip-29414	36	9	0	0	NUM
eblip-29414	36	10	-	-	SYM
eblip-29414	36	11	2	2	NUM
eblip-29414	36	12	(	(	PUNCT
eblip-29414	36	13	easier	easy	ADJ
eblip-29414	36	14	)	)	PUNCT
eblip-29414	36	15	,	,	PUNCT
eblip-29414	36	16	39	39	NUM
eblip-29414	36	17	%	%	NOUN
eblip-29414	36	18	at	at	ADP
eblip-29414	36	19	level	level	NOUN
eblip-29414	36	20	3	3	NUM
eblip-29414	36	21	(	(	PUNCT
eblip-29414	36	22	medium	medium	NOUN
eblip-29414	36	23	difficulty	difficulty	NOUN
eblip-29414	36	24	)	)	PUNCT
eblip-29414	36	25	,	,	PUNCT
eblip-29414	36	26	and	and	CCONJ
eblip-29414	36	27	11	11	NUM
eblip-29414	36	28	%	%	NOUN
eblip-29414	36	29	at	at	ADP
eblip-29414	36	30	level	level	NOUN
eblip-29414	36	31	4	4	NUM
eblip-29414	36	32	-	-	SYM
eblip-29414	36	33	5	5	NUM
eblip-29414	36	34	(	(	PUNCT
eblip-29414	36	35	more	more	ADV
eblip-29414	36	36	difficult	difficult	ADJ
eblip-29414	36	37	)	)	PUNCT
eblip-29414	36	38	.	.	PUNCT
eblip-29414	36	39	  	  	SPACE
eblip-29414	37	1	conclusion	conclusion	NOUN
eblip-29414	37	2	–	–	PUNCT
eblip-29414	37	3	undergraduate	undergraduate	ADJ
eblip-29414	37	4	students	student	NOUN
eblip-29414	37	5	are	be	AUX
eblip-29414	37	6	capable	capable	ADJ
eblip-29414	37	7	of	of	ADP
eblip-29414	37	8	providing	provide	VERB
eblip-29414	37	9	chat	chat	NOUN
eblip-29414	37	10	reference	reference	NOUN
eblip-29414	37	11	that	that	PRON
eblip-29414	37	12	is	be	AUX
eblip-29414	37	13	similar	similar	ADJ
eblip-29414	37	14	in	in	ADP
eblip-29414	37	15	quality	quality	NOUN
eblip-29414	37	16	to	to	ADP
eblip-29414	37	17	that	that	PRON
eblip-29414	37	18	of	of	ADP
eblip-29414	37	19	librarians	librarian	NOUN
eblip-29414	37	20	and	and	CCONJ
eblip-29414	37	21	staff	staff	NOUN
eblip-29414	37	22	.	.	PUNCT
eblip-29414	38	1	however	however	ADV
eblip-29414	38	2	,	,	PUNCT
eblip-29414	38	3	increased	increased	ADJ
eblip-29414	38	4	training	training	NOUN
eblip-29414	38	5	is	be	AUX
eblip-29414	38	6	needed	need	VERB
eblip-29414	38	7	for	for	ADP
eblip-29414	38	8	students	student	NOUN
eblip-29414	38	9	in	in	ADP
eblip-29414	38	10	the	the	DET
eblip-29414	38	11	areas	area	NOUN
eblip-29414	38	12	of	of	ADP
eblip-29414	38	13	referrals	referral	NOUN
eblip-29414	38	14	,	,	PUNCT
eblip-29414	38	15	providing	provide	VERB
eblip-29414	38	16	sources	source	NOUN
eblip-29414	38	17	,	,	PUNCT
eblip-29414	38	18	and	and	CCONJ
eblip-29414	38	19	signing	sign	VERB
eblip-29414	38	20	off	off	ADP
eblip-29414	38	21	.	.	PUNCT
eblip-29414	39	1	students	student	NOUN
eblip-29414	39	2	do	do	VERB
eblip-29414	39	3	better	well	ADV
eblip-29414	39	4	than	than	ADP
eblip-29414	39	5	librarians	librarian	NOUN
eblip-29414	39	6	and	and	CCONJ
eblip-29414	39	7	staff	staff	NOUN
eblip-29414	39	8	with	with	ADP
eblip-29414	39	9	greetings	greeting	NOUN
eblip-29414	39	10	and	and	CCONJ
eblip-29414	39	11	are	be	AUX
eblip-29414	39	12	more	more	ADV
eblip-29414	39	13	courteous	courteous	ADJ
eblip-29414	39	14	than	than	ADP
eblip-29414	39	15	librarians	librarian	NOUN
eblip-29414	39	16	.	.	PUNCT
eblip-29414	40	1	there	there	PRON
eblip-29414	40	2	is	be	VERB
eblip-29414	40	3	room	room	NOUN
eblip-29414	40	4	for	for	ADP
eblip-29414	40	5	improvement	improvement	NOUN
eblip-29414	40	6	for	for	ADP
eblip-29414	40	7	staff	staff	NOUN
eblip-29414	40	8	and	and	CCONJ
eblip-29414	40	9	librarians	librarian	NOUN
eblip-29414	40	10	offering	offer	VERB
eblip-29414	40	11	chat	chat	NOUN
eblip-29414	40	12	services	service	NOUN
eblip-29414	40	13	.	.	PUNCT
eblip-29414	41	1	tiered	tiere	VERB
eblip-29414	41	2	chat	chat	PROPN
eblip-29414	41	3	reference	reference	NOUN
eblip-29414	41	4	service	service	NOUN
eblip-29414	41	5	using	use	VERB
eblip-29414	41	6	undergraduates	undergraduate	NOUN
eblip-29414	41	7	is	be	AUX
eblip-29414	41	8	a	a	DET
eblip-29414	41	9	viable	viable	ADJ
eblip-29414	41	10	option	option	NOUN
eblip-29414	41	11	.	.	PUNCT
eblip-29414	41	12	  	  	SPACE
eblip-29414	42	1	commentary	commentary	NOUN
eblip-29414	42	2	–	–	PUNCT
eblip-29414	42	3	bravender	bravender	NOUN
eblip-29414	42	4	,	,	PUNCT
eblip-29414	42	5	lyon	lyon	PROPN
eblip-29414	42	6	and	and	CCONJ
eblip-29414	42	7	molaro	molaro	NOUN
eblip-29414	42	8	’s	’s	PART
eblip-29414	42	9	2011	2011	NUM
eblip-29414	42	10	paper	paper	NOUN
eblip-29414	42	11	asked	ask	VERB
eblip-29414	42	12	“	"	PUNCT
eblip-29414	42	13	should	should	AUX
eblip-29414	42	14	chat	chat	VERB
eblip-29414	42	15	reference	reference	NOUN
eblip-29414	42	16	be	be	AUX
eblip-29414	42	17	staffed	staff	VERB
eblip-29414	42	18	by	by	ADP
eblip-29414	42	19	librarians	librarian	NOUN
eblip-29414	42	20	?	?	PUNCT
eblip-29414	42	21	”	"	PUNCT
eblip-29414	42	22	they	they	PRON
eblip-29414	42	23	found	find	VERB
eblip-29414	42	24	that	that	SCONJ
eblip-29414	42	25	non	non	ADJ
eblip-29414	42	26	-	-	ADJ
eblip-29414	42	27	librarian	librarian	ADJ
eblip-29414	42	28	staff	staff	NOUN
eblip-29414	42	29	provided	provide	VERB
eblip-29414	42	30	a	a	DET
eblip-29414	42	31	cost	cost	NOUN
eblip-29414	42	32	effective	effective	ADJ
eblip-29414	42	33	alternative	alternative	NOUN
eblip-29414	42	34	to	to	ADP
eblip-29414	42	35	librarians	librarian	NOUN
eblip-29414	42	36	.	.	PUNCT
eblip-29414	43	1	keyes	keye	NOUN
eblip-29414	43	2	and	and	CCONJ
eblip-29414	43	3	dworak	dworak	PROPN
eblip-29414	43	4	take	take	VERB
eblip-29414	43	5	this	this	DET
eblip-29414	43	6	one	one	NUM
eblip-29414	43	7	-	-	PUNCT
eblip-29414	43	8	step	step	NOUN
eblip-29414	43	9	further	far	ADV
eblip-29414	43	10	and	and	CCONJ
eblip-29414	43	11	ask	ask	VERB
eblip-29414	43	12	whether	whether	SCONJ
eblip-29414	43	13	undergraduate	undergraduate	ADJ
eblip-29414	43	14	students	student	NOUN
eblip-29414	43	15	can	can	AUX
eblip-29414	43	16	provide	provide	VERB
eblip-29414	43	17	quality	quality	NOUN
eblip-29414	43	18	chat	chat	NOUN
eblip-29414	43	19	reference	reference	NOUN
eblip-29414	43	20	service	service	NOUN
eblip-29414	43	21	.	.	PUNCT
eblip-29414	44	1	the	the	DET
eblip-29414	44	2	authors	author	NOUN
eblip-29414	44	3	provide	provide	VERB
eblip-29414	44	4	extensive	extensive	ADJ
eblip-29414	44	5	background	background	NOUN
eblip-29414	44	6	information	information	NOUN
eblip-29414	44	7	on	on	ADP
eblip-29414	44	8	reference	reference	NOUN
eblip-29414	44	9	services	service	NOUN
eblip-29414	44	10	in	in	ADP
eblip-29414	44	11	academic	academic	ADJ
eblip-29414	44	12	libraries	library	NOUN
eblip-29414	44	13	,	,	PUNCT
eblip-29414	44	14	tiered	tiere	VERB
eblip-29414	44	15	reference	reference	NOUN
eblip-29414	44	16	and	and	CCONJ
eblip-29414	44	17	chat	chat	VERB
eblip-29414	44	18	service	service	NOUN
eblip-29414	44	19	models	model	NOUN
eblip-29414	44	20	with	with	ADP
eblip-29414	44	21	undergraduate	undergraduate	ADJ
eblip-29414	44	22	students	student	NOUN
eblip-29414	44	23	,	,	PUNCT
eblip-29414	44	24	and	and	CCONJ
eblip-29414	44	25	assessing	assess	VERB
eblip-29414	44	26	chat	chat	PROPN
eblip-29414	44	27	reference	reference	NOUN
eblip-29414	44	28	quality	quality	NOUN
eblip-29414	44	29	.	.	PUNCT
eblip-29414	44	30	    	    	SPACE
eblip-29414	45	1	this	this	DET
eblip-29414	45	2	commentary	commentary	NOUN
eblip-29414	45	3	uses	use	VERB
eblip-29414	45	4	the	the	DET
eblip-29414	45	5	cat	cat	NOUN
eblip-29414	45	6	critical	critical	ADJ
eblip-29414	45	7	appraisal	appraisal	NOUN
eblip-29414	45	8	tool	tool	NOUN
eblip-29414	45	9	(	(	PUNCT
eblip-29414	45	10	perryman	perryman	PROPN
eblip-29414	45	11	&	&	CCONJ
eblip-29414	45	12	rathbun	rathbun	PROPN
eblip-29414	45	13	-	-	PUNCT
eblip-29414	45	14	grubb	grubb	PROPN
eblip-29414	45	15	,	,	PUNCT
eblip-29414	45	16	2014	2014	NUM
eblip-29414	45	17	)	)	PUNCT
eblip-29414	45	18	to	to	PART
eblip-29414	45	19	guide	guide	VERB
eblip-29414	45	20	the	the	DET
eblip-29414	45	21	appraisal	appraisal	NOUN
eblip-29414	45	22	.	.	PUNCT
eblip-29414	46	1	the	the	DET
eblip-29414	46	2	authors	author	NOUN
eblip-29414	46	3	clearly	clearly	ADV
eblip-29414	46	4	state	state	VERB
eblip-29414	46	5	their	their	PRON
eblip-29414	46	6	objective	objective	NOUN
eblip-29414	46	7	and	and	CCONJ
eblip-29414	46	8	explain	explain	VERB
eblip-29414	46	9	the	the	DET
eblip-29414	46	10	impetus	impetus	NOUN
eblip-29414	46	11	for	for	ADP
eblip-29414	46	12	this	this	DET
eblip-29414	46	13	study	study	NOUN
eblip-29414	46	14	.	.	PUNCT
eblip-29414	47	1	after	after	SCONJ
eblip-29414	47	2	their	their	PRON
eblip-29414	47	3	library	library	NOUN
eblip-29414	47	4	changed	change	VERB
eblip-29414	47	5	chat	chat	NOUN
eblip-29414	47	6	reference	reference	NOUN
eblip-29414	47	7	platforms	platform	NOUN
eblip-29414	47	8	,	,	PUNCT
eblip-29414	47	9	a	a	DET
eblip-29414	47	10	decision	decision	NOUN
eblip-29414	47	11	was	be	AUX
eblip-29414	47	12	made	make	VERB
eblip-29414	47	13	in	in	ADP
eblip-29414	47	14	july	july	PROPN
eblip-29414	47	15	2014	2014	NUM
eblip-29414	47	16	to	to	PART
eblip-29414	47	17	include	include	VERB
eblip-29414	47	18	access	access	NOUN
eblip-29414	47	19	services	service	NOUN
eblip-29414	47	20	staff	staff	NOUN
eblip-29414	47	21	as	as	ADP
eblip-29414	47	22	answerers	answerer	NOUN
eblip-29414	47	23	.	.	PUNCT
eblip-29414	48	1	in	in	ADP
eblip-29414	48	2	the	the	DET
eblip-29414	48	3	fall	fall	NOUN
eblip-29414	48	4	of	of	ADP
eblip-29414	48	5	2015	2015	NUM
eblip-29414	48	6	,	,	PUNCT
eblip-29414	48	7	undergraduate	undergraduate	ADJ
eblip-29414	48	8	students	student	NOUN
eblip-29414	48	9	were	be	AUX
eblip-29414	48	10	added	add	VERB
eblip-29414	48	11	to	to	ADP
eblip-29414	48	12	the	the	DET
eblip-29414	48	13	roster	roster	NOUN
eblip-29414	48	14	.	.	PUNCT
eblip-29414	49	1	the	the	DET
eblip-29414	49	2	data	datum	NOUN
eblip-29414	49	3	collected	collect	VERB
eblip-29414	49	4	was	be	AUX
eblip-29414	49	5	from	from	ADP
eblip-29414	49	6	may	may	PROPN
eblip-29414	49	7	2014	2014	NUM
eblip-29414	49	8	through	through	ADP
eblip-29414	49	9	september	september	PROPN
eblip-29414	49	10	2016	2016	NUM
eblip-29414	49	11	.	.	PUNCT
eblip-29414	50	1	it	it	PRON
eblip-29414	50	2	may	may	AUX
eblip-29414	50	3	have	have	AUX
eblip-29414	50	4	made	make	VERB
eblip-29414	50	5	more	more	ADJ
eblip-29414	50	6	sense	sense	NOUN
eblip-29414	50	7	to	to	PART
eblip-29414	50	8	present	present	VERB
eblip-29414	50	9	the	the	DET
eblip-29414	50	10	data	datum	NOUN
eblip-29414	50	11	starting	start	VERB
eblip-29414	50	12	from	from	ADP
eblip-29414	50	13	the	the	DET
eblip-29414	50	14	date	date	NOUN
eblip-29414	50	15	all	all	DET
eblip-29414	50	16	answerer	answerer	NOUN
eblip-29414	50	17	groups	group	NOUN
eblip-29414	50	18	were	be	AUX
eblip-29414	50	19	involved	involve	VERB
eblip-29414	50	20	in	in	ADP
eblip-29414	50	21	the	the	DET
eblip-29414	50	22	chat	chat	PROPN
eblip-29414	50	23	service	service	NOUN
eblip-29414	50	24	,	,	PUNCT
eblip-29414	50	25	especially	especially	ADV
eblip-29414	50	26	as	as	SCONJ
eblip-29414	50	27	this	this	DET
eblip-29414	50	28	paper	paper	NOUN
eblip-29414	50	29	focused	focus	VERB
eblip-29414	50	30	on	on	ADP
eblip-29414	50	31	the	the	DET
eblip-29414	50	32	student	student	NOUN
eblip-29414	50	33	group	group	NOUN
eblip-29414	50	34	.	.	PUNCT
eblip-29414	50	35	  	  	SPACE
eblip-29414	51	1	the	the	DET
eblip-29414	51	2	results	result	NOUN
eblip-29414	51	3	were	be	AUX
eblip-29414	51	4	presented	present	VERB
eblip-29414	51	5	in	in	ADP
eblip-29414	51	6	several	several	ADJ
eblip-29414	51	7	tables	table	NOUN
eblip-29414	51	8	with	with	ADP
eblip-29414	51	9	clear	clear	ADJ
eblip-29414	51	10	explanations	explanation	NOUN
eblip-29414	51	11	.	.	PUNCT
eblip-29414	52	1	for	for	ADP
eblip-29414	52	2	the	the	DET
eblip-29414	52	3	most	most	ADJ
eblip-29414	52	4	part	part	NOUN
eblip-29414	52	5	the	the	DET
eblip-29414	52	6	presentation	presentation	NOUN
eblip-29414	52	7	of	of	ADP
eblip-29414	52	8	the	the	DET
eblip-29414	52	9	results	result	NOUN
eblip-29414	52	10	was	be	AUX
eblip-29414	52	11	logical	logical	ADJ
eblip-29414	52	12	and	and	CCONJ
eblip-29414	52	13	easy	easy	ADJ
eblip-29414	52	14	to	to	PART
eblip-29414	52	15	follow	follow	VERB
eblip-29414	52	16	.	.	PUNCT
eblip-29414	53	1	however	however	ADV
eblip-29414	53	2	,	,	PUNCT
eblip-29414	53	3	there	there	PRON
eblip-29414	53	4	were	be	VERB
eblip-29414	53	5	a	a	DET
eblip-29414	53	6	few	few	ADJ
eblip-29414	53	7	inconsistencies	inconsistency	NOUN
eblip-29414	53	8	.	.	PUNCT
eblip-29414	54	1	the	the	DET
eblip-29414	54	2	abstract	abstract	NOUN
eblip-29414	54	3	stated	state	VERB
eblip-29414	54	4	that	that	SCONJ
eblip-29414	54	5	451	451	NUM
eblip-29414	54	6	transcripts	transcript	NOUN
eblip-29414	54	7	were	be	AUX
eblip-29414	54	8	analyzed	analyze	VERB
eblip-29414	54	9	,	,	PUNCT
eblip-29414	54	10	but	but	CCONJ
eblip-29414	54	11	the	the	DET
eblip-29414	54	12	results	result	NOUN
eblip-29414	54	13	talked	talk	VERB
eblip-29414	54	14	about	about	ADP
eblip-29414	54	15	454	454	NUM
eblip-29414	54	16	(	(	PUNCT
eblip-29414	54	17	minus	minus	CCONJ
eblip-29414	54	18	68	68	NUM
eblip-29414	54	19	)	)	PUNCT
eblip-29414	54	20	transcripts	transcript	NOUN
eblip-29414	54	21	.	.	PUNCT
eblip-29414	55	1	the	the	DET
eblip-29414	55	2	layout	layout	NOUN
eblip-29414	55	3	of	of	ADP
eblip-29414	55	4	table	table	NOUN
eblip-29414	55	5	6	6	NUM
eblip-29414	55	6	was	be	AUX
eblip-29414	55	7	unclear	unclear	ADJ
eblip-29414	55	8	,	,	PUNCT
eblip-29414	55	9	as	as	SCONJ
eblip-29414	55	10	the	the	DET
eblip-29414	55	11	first	first	ADJ
eblip-29414	55	12	line	line	NOUN
eblip-29414	55	13	in	in	ADP
eblip-29414	55	14	the	the	DET
eblip-29414	55	15	table	table	NOUN
eblip-29414	55	16	appeared	appear	VERB
eblip-29414	55	17	to	to	PART
eblip-29414	55	18	be	be	AUX
eblip-29414	55	19	a	a	DET
eblip-29414	55	20	header	header	NOUN
eblip-29414	55	21	when	when	SCONJ
eblip-29414	55	22	in	in	ADP
eblip-29414	55	23	fact	fact	NOUN
eblip-29414	55	24	it	it	PRON
eblip-29414	55	25	was	be	AUX
eblip-29414	55	26	actually	actually	ADV
eblip-29414	55	27	data	datum	NOUN
eblip-29414	55	28	similar	similar	ADJ
eblip-29414	55	29	to	to	ADP
eblip-29414	55	30	the	the	DET
eblip-29414	55	31	rest	rest	NOUN
eblip-29414	55	32	of	of	ADP
eblip-29414	55	33	the	the	DET
eblip-29414	55	34	table	table	NOUN
eblip-29414	55	35	.	.	PUNCT
eblip-29414	56	1	for	for	ADP
eblip-29414	56	2	the	the	DET
eblip-29414	56	3	behavioural	behavioural	ADJ
eblip-29414	56	4	variable	variable	NOUN
eblip-29414	56	5	“	"	PUNCT
eblip-29414	56	6	searching	search	VERB
eblip-29414	56	7	,	,	PUNCT
eblip-29414	56	8	”	"	PUNCT
eblip-29414	56	9	the	the	DET
eblip-29414	56	10	data	datum	NOUN
eblip-29414	56	11	in	in	ADP
eblip-29414	56	12	table	table	NOUN
eblip-29414	56	13	6	6	NUM
eblip-29414	56	14	was	be	AUX
eblip-29414	56	15	not	not	PART
eblip-29414	56	16	consistent	consistent	ADJ
eblip-29414	56	17	with	with	ADP
eblip-29414	56	18	the	the	DET
eblip-29414	56	19	results	result	NOUN
eblip-29414	56	20	section	section	NOUN
eblip-29414	56	21	.	.	PUNCT
eblip-29414	57	1	the	the	DET
eblip-29414	57	2	p	p	NOUN
eblip-29414	57	3	-	-	PUNCT
eblip-29414	57	4	value	value	NOUN
eblip-29414	57	5	in	in	ADP
eblip-29414	57	6	table	table	NOUN
eblip-29414	57	7	6	6	NUM
eblip-29414	57	8	was	be	AUX
eblip-29414	57	9	0.040	0.040	NUM
eblip-29414	57	10	,	,	PUNCT
eblip-29414	57	11	but	but	CCONJ
eblip-29414	57	12	in	in	ADP
eblip-29414	57	13	the	the	DET
eblip-29414	57	14	results	result	NOUN
eblip-29414	57	15	section	section	VERB
eblip-29414	57	16	the	the	DET
eblip-29414	57	17	p	p	NOUN
eblip-29414	57	18	-	-	PUNCT
eblip-29414	57	19	value	value	NOUN
eblip-29414	57	20	was	be	AUX
eblip-29414	57	21	0.099	0.099	NUM
eblip-29414	57	22	.	.	PUNCT
eblip-29414	58	1	this	this	PRON
eblip-29414	58	2	is	be	AUX
eblip-29414	58	3	problematic	problematic	ADJ
eblip-29414	58	4	,	,	PUNCT
eblip-29414	58	5	as	as	SCONJ
eblip-29414	58	6	the	the	DET
eblip-29414	58	7	significance	significance	NOUN
eblip-29414	58	8	threshold	threshold	NOUN
eblip-29414	58	9	used	use	VERB
eblip-29414	58	10	was	be	AUX
eblip-29414	58	11	p<0.05	p<0.05	NOUN
eblip-29414	58	12	.	.	PUNCT
eblip-29414	59	1	the	the	DET
eblip-29414	59	2	numbers	number	NOUN
eblip-29414	59	3	for	for	ADP
eblip-29414	59	4	the	the	DET
eblip-29414	59	5	behavioural	behavioural	ADJ
eblip-29414	59	6	variable	variable	ADJ
eblip-29414	59	7	“	"	PUNCT
eblip-29414	59	8	sources	source	NOUN
eblip-29414	59	9	”	"	PUNCT
eblip-29414	59	10	were	be	AUX
eblip-29414	59	11	different	different	ADJ
eblip-29414	59	12	in	in	ADP
eblip-29414	59	13	table	table	NOUN
eblip-29414	59	14	6	6	NUM
eblip-29414	59	15	and	and	CCONJ
eblip-29414	59	16	the	the	DET
eblip-29414	59	17	results	result	NOUN
eblip-29414	59	18	section	section	NOUN
eblip-29414	59	19	as	as	ADV
eblip-29414	59	20	well	well	ADV
eblip-29414	59	21	.	.	PUNCT
eblip-29414	59	22	  	  	SPACE
eblip-29414	60	1	although	although	SCONJ
eblip-29414	60	2	there	there	PRON
eblip-29414	60	3	were	be	VERB
eblip-29414	60	4	some	some	DET
eblip-29414	60	5	issues	issue	NOUN
eblip-29414	60	6	with	with	ADP
eblip-29414	60	7	tables	table	NOUN
eblip-29414	60	8	matching	match	VERB
eblip-29414	60	9	the	the	DET
eblip-29414	60	10	results	result	NOUN
eblip-29414	60	11	,	,	PUNCT
eblip-29414	60	12	the	the	DET
eblip-29414	60	13	methodology	methodology	NOUN
eblip-29414	60	14	was	be	AUX
eblip-29414	60	15	solid	solid	ADJ
eblip-29414	60	16	and	and	CCONJ
eblip-29414	60	17	well	well	ADV
eblip-29414	60	18	executed	execute	VERB
eblip-29414	60	19	.	.	PUNCT
eblip-29414	61	1	this	this	DET
eblip-29414	61	2	methodology	methodology	NOUN
eblip-29414	61	3	can	can	AUX
eblip-29414	61	4	be	be	AUX
eblip-29414	61	5	used	use	VERB
eblip-29414	61	6	by	by	ADP
eblip-29414	61	7	libraries	library	NOUN
eblip-29414	61	8	to	to	PART
eblip-29414	61	9	analyze	analyze	VERB
eblip-29414	61	10	their	their	PRON
eblip-29414	61	11	own	own	ADJ
eblip-29414	61	12	chat	chat	NOUN
eblip-29414	61	13	reference	reference	NOUN
eblip-29414	61	14	services	service	NOUN
eblip-29414	61	15	to	to	PART
eblip-29414	61	16	identify	identify	VERB
eblip-29414	61	17	strengths	strength	NOUN
eblip-29414	61	18	and	and	CCONJ
eblip-29414	61	19	weaknesses	weakness	NOUN
eblip-29414	61	20	and	and	CCONJ
eblip-29414	61	21	improve	improve	VERB
eblip-29414	61	22	training	training	NOUN
eblip-29414	61	23	.	.	PUNCT
eblip-29414	62	1	the	the	DET
eblip-29414	62	2	authors	author	NOUN
eblip-29414	62	3	’	’	PART
eblip-29414	62	4	conclusions	conclusion	NOUN
eblip-29414	62	5	were	be	AUX
eblip-29414	62	6	grounded	ground	VERB
eblip-29414	62	7	in	in	ADP
eblip-29414	62	8	the	the	DET
eblip-29414	62	9	evidence	evidence	NOUN
eblip-29414	62	10	presented	present	VERB
eblip-29414	62	11	.	.	PUNCT
eblip-29414	63	1	this	this	DET
eblip-29414	63	2	study	study	NOUN
eblip-29414	63	3	provides	provide	VERB
eblip-29414	63	4	evidence	evidence	NOUN
eblip-29414	63	5	that	that	SCONJ
eblip-29414	63	6	undergraduate	undergraduate	ADJ
eblip-29414	63	7	students	student	NOUN
eblip-29414	63	8	are	be	AUX
eblip-29414	63	9	capable	capable	ADJ
eblip-29414	63	10	of	of	ADP
eblip-29414	63	11	providing	provide	VERB
eblip-29414	63	12	chat	chat	NOUN
eblip-29414	63	13	reference	reference	NOUN
eblip-29414	63	14	services	service	NOUN
eblip-29414	63	15	.	.	PUNCT
eblip-29414	64	1	administrators	administrator	NOUN
eblip-29414	64	2	and	and	CCONJ
eblip-29414	64	3	reference	reference	PROPN
eblip-29414	64	4	department	department	NOUN
eblip-29414	64	5	managers	manager	NOUN
eblip-29414	64	6	may	may	AUX
eblip-29414	64	7	want	want	VERB
eblip-29414	64	8	to	to	PART
eblip-29414	64	9	consider	consider	VERB
eblip-29414	64	10	the	the	DET
eblip-29414	64	11	benefits	benefit	NOUN
eblip-29414	64	12	of	of	ADP
eblip-29414	64	13	students	student	NOUN
eblip-29414	64	14	working	work	VERB
eblip-29414	64	15	in	in	ADP
eblip-29414	64	16	roles	role	NOUN
eblip-29414	64	17	more	more	ADV
eblip-29414	64	18	traditionally	traditionally	ADV
eblip-29414	64	19	filled	fill	VERB
eblip-29414	64	20	by	by	ADP
eblip-29414	64	21	librarians	librarian	NOUN
eblip-29414	64	22	.	.	PUNCT
eblip-29414	65	1	meanwhile	meanwhile	ADV
eblip-29414	65	2	,	,	PUNCT
eblip-29414	65	3	reference	reference	NOUN
eblip-29414	65	4	librarians	librarian	NOUN
eblip-29414	65	5	will	will	AUX
eblip-29414	65	6	want	want	VERB
eblip-29414	65	7	to	to	PART
eblip-29414	65	8	consider	consider	VERB
eblip-29414	65	9	how	how	SCONJ
eblip-29414	65	10	their	their	PRON
eblip-29414	65	11	roles	role	NOUN
eblip-29414	65	12	continue	continue	VERB
eblip-29414	65	13	to	to	PART
eblip-29414	65	14	change	change	VERB
eblip-29414	65	15	and	and	CCONJ
eblip-29414	65	16	what	what	PRON
eblip-29414	65	17	this	this	PRON
eblip-29414	65	18	means	mean	VERB
eblip-29414	65	19	for	for	ADP
eblip-29414	65	20	the	the	DET
eblip-29414	65	21	profession	profession	NOUN
eblip-29414	65	22	.	.	PUNCT
eblip-29414	65	23	  	  	SPACE
eblip-29414	66	1	references	reference	NOUN
eblip-29414	66	2	           	           	SPACE
eblip-29414	66	3	perryman	perryman	PROPN
eblip-29414	66	4	,	,	PUNCT
eblip-29414	66	5	c.	c.	PROPN
eblip-29414	66	6	&	&	CCONJ
eblip-29414	66	7	rathbun	rathbun	PROPN
eblip-29414	66	8	-	-	PUNCT
eblip-29414	66	9	grubb	grubb	PROPN
eblip-29414	66	10	,	,	PUNCT
eblip-29414	66	11	s.	s.	PROPN
eblip-29414	66	12	(	(	PUNCT
eblip-29414	66	13	2014	2014	NUM
eblip-29414	66	14	)	)	PUNCT
eblip-29414	66	15	.	.	PUNCT
eblip-29414	67	1	the	the	DET
eblip-29414	67	2	cat	cat	NOUN
eblip-29414	67	3	:	:	PUNCT
eblip-29414	67	4	a	a	DET
eblip-29414	67	5	generic	generic	ADJ
eblip-29414	67	6	critical	critical	ADJ
eblip-29414	67	7	appraisal	appraisal	NOUN
eblip-29414	67	8	tool	tool	NOUN
eblip-29414	67	9	.	.	PUNCT
eblip-29414	68	1	in	in	ADP
eblip-29414	68	2	jotform	jotform	ADJ
eblip-29414	68	3	–	–	PUNCT
eblip-29414	68	4	form	form	NOUN
eblip-29414	68	5	builder	builder	NOUN
eblip-29414	68	6	.	.	PUNCT
eblip-29414	69	1	retrieved	retrieve	VERB
eblip-29414	69	2	from	from	ADP
eblip-29414	69	3	http://www.jotform.us/cp1757/thecat	http://www.jotform.us/cp1757/thecat	PROPN
eblip-29414	69	4	  	  	SPACE
eblip-29414	69	5	bravender	bravender	NOUN
eblip-29414	69	6	,	,	PUNCT
eblip-29414	69	7	p.	p.	PROPN
eblip-29414	69	8	,	,	PUNCT
eblip-29414	69	9	lyon	lyon	PROPN
eblip-29414	69	10	,	,	PUNCT
eblip-29414	69	11	c.	c.	PROPN
eblip-29414	69	12	,	,	PUNCT
eblip-29414	69	13	&	&	CCONJ
eblip-29414	69	14	molaro	molaro	NOUN
eblip-29414	69	15	,	,	PUNCT
eblip-29414	69	16	a.	a.	NOUN
eblip-29414	69	17	(	(	PUNCT
eblip-29414	69	18	2011	2011	NUM
eblip-29414	69	19	)	)	PUNCT
eblip-29414	69	20	.	.	PUNCT
eblip-29414	70	1	should	should	AUX
eblip-29414	70	2	chat	chat	VERB
eblip-29414	70	3	reference	reference	NOUN
eblip-29414	70	4	be	be	AUX
eblip-29414	70	5	staffed	staff	VERB
eblip-29414	70	6	by	by	ADP
eblip-29414	70	7	librarians	librarian	NOUN
eblip-29414	70	8	?	?	PUNCT
eblip-29414	71	1	an	an	DET
eblip-29414	71	2	assessment	assessment	NOUN
eblip-29414	71	3	of	of	ADP
eblip-29414	71	4	chat	chat	NOUN
eblip-29414	71	5	reference	reference	NOUN
eblip-29414	71	6	at	at	ADP
eblip-29414	71	7	an	an	DET
eblip-29414	71	8	academic	academic	ADJ
eblip-29414	71	9	library	library	NOUN
eblip-29414	71	10	using	use	VERB
eblip-29414	71	11	libstats	libstat	NOUN
eblip-29414	71	12	.	.	PUNCT
eblip-29414	72	1	internet	internet	NOUN
eblip-29414	72	2	reference	reference	NOUN
eblip-29414	72	3	services	service	NOUN
eblip-29414	72	4	quarterly	quarterly	ADV
eblip-29414	72	5	,	,	PUNCT
eblip-29414	72	6	16(3	16(3	PROPN
eblip-29414	72	7	)	)	PUNCT
eblip-29414	72	8	,	,	PUNCT
eblip-29414	72	9	111	111	NUM
eblip-29414	72	10	-	-	SYM
eblip-29414	72	11	127	127	NUM
eblip-29414	72	12	.	.	PUNCT
eblip-29414	73	1	https://doi.org/10.1080/10875301.2011.595255	https://doi.org/10.1080/10875301.2011.595255	PUNCT
eblip-29414	73	2	    	    	SPACE