id	sid	tid	token	lemma	pos
eblip-29473	1	1	evidence	evidence	NOUN
eblip-29473	1	2	summary	summary	NOUN
eblip-29473	1	3	  	  	SPACE
eblip-29473	1	4	the	the	DET
eblip-29473	1	5	360	360	NUM
eblip-29473	1	6	-	-	PUNCT
eblip-29473	1	7	degree	degree	NOUN
eblip-29473	1	8	temporal	temporal	ADJ
eblip-29473	1	9	benefits	benefit	NOUN
eblip-29473	1	10	model	model	NOUN
eblip-29473	1	11	reimagines	reimagine	VERB
eblip-29473	1	12	value	value	NOUN
eblip-29473	1	13	-	-	PUNCT
eblip-29473	1	14	based	base	VERB
eblip-29473	1	15	assessment	assessment	NOUN
eblip-29473	1	16	of	of	ADP
eblip-29473	1	17	user	user	NOUN
eblip-29473	1	18	-	-	PUNCT
eblip-29473	1	19	centred	centre	VERB
eblip-29473	1	20	design	design	NOUN
eblip-29473	1	21	services	service	NOUN
eblip-29473	1	22	  	  	SPACE
eblip-29473	1	23	a	a	DET
eblip-29473	1	24	review	review	NOUN
eblip-29473	1	25	of	of	ADP
eblip-29473	1	26	:	:	PUNCT
eblip-29473	1	27	kautonen	kautonen	PROPN
eblip-29473	1	28	,	,	PUNCT
eblip-29473	1	29	h.	h.	PROPN
eblip-29473	1	30	,	,	PUNCT
eblip-29473	1	31	&	&	CCONJ
eblip-29473	1	32	nieminen	nieminen	PROPN
eblip-29473	1	33	,	,	PUNCT
eblip-29473	1	34	m.	m.	NOUN
eblip-29473	1	35	(	(	PUNCT
eblip-29473	1	36	2018	2018	NUM
eblip-29473	1	37	)	)	PUNCT
eblip-29473	1	38	.	.	PUNCT
eblip-29473	2	1	conceptualising	conceptualise	VERB
eblip-29473	2	2	benefits	benefit	NOUN
eblip-29473	2	3	of	of	ADP
eblip-29473	2	4	user	user	NOUN
eblip-29473	2	5	-	-	PUNCT
eblip-29473	2	6	centred	centre	VERB
eblip-29473	2	7	design	design	NOUN
eblip-29473	2	8	for	for	ADP
eblip-29473	2	9	digital	digital	ADJ
eblip-29473	2	10	library	library	NOUN
eblip-29473	2	11	services	service	NOUN
eblip-29473	2	12	.	.	PUNCT
eblip-29473	3	1	liber	liber	PROPN
eblip-29473	3	2	quarterly	quarterly	PROPN
eblip-29473	3	3	,	,	PUNCT
eblip-29473	3	4	28(1	28(1	NOUN
eblip-29473	3	5	)	)	PUNCT
eblip-29473	3	6	,	,	PUNCT
eblip-29473	3	7	1	1	NUM
eblip-29473	3	8	-	-	SYM
eblip-29473	3	9	34	34	NUM
eblip-29473	3	10	.	.	PUNCT
eblip-29473	4	1	https://doi.org/10.18352/lq.10231	https://doi.org/10.18352/lq.10231	AUX
eblip-29473	4	2	    	    	SPACE
eblip-29473	4	3	reviewed	review	VERB
eblip-29473	4	4	by	by	ADP
eblip-29473	4	5	:	:	PUNCT
eblip-29473	4	6	melissa	melissa	PROPN
eblip-29473	4	7	goertzen	goertzen	ADJ
eblip-29473	4	8	consultant	consultant	NOUN
eblip-29473	4	9	and	and	CCONJ
eblip-29473	4	10	information	information	NOUN
eblip-29473	4	11	manager	manager	NOUN
eblip-29473	4	12	halifax	halifax	PROPN
eblip-29473	4	13	,	,	PUNCT
eblip-29473	4	14	nova	nova	PROPN
eblip-29473	4	15	scotia	scotia	PROPN
eblip-29473	4	16	,	,	PUNCT
eblip-29473	4	17	canada	canada	PROPN
eblip-29473	4	18	email	email	NOUN
eblip-29473	4	19	:	:	PUNCT
eblip-29473	4	20	goertzen.melissa@gmail.com	goertzen.melissa@gmail.com	X
eblip-29473	4	21	  	  	SPACE
eblip-29473	4	22	received	receive	VERB
eblip-29473	4	23	:	:	PUNCT
eblip-29473	4	24	3	3	NUM
eblip-29473	4	25	june	june	PROPN
eblip-29473	4	26	2018	2018	NUM
eblip-29473	4	27	                                                                    	                                                                    	SPACE
eblip-29473	4	28	accepted	accept	VERB
eblip-29473	4	29	:	:	PUNCT
eblip-29473	4	30	12	12	NUM
eblip-29473	4	31	oct	oct	PROPN
eblip-29473	4	32	.	.	PROPN
eblip-29473	4	33	2018	2018	NUM
eblip-29473	4	34	     	     	SPACE
eblip-29473	4	35	2018	2018	NUM
eblip-29473	4	36	goertzen	goertzen	NOUN
eblip-29473	4	37	.	.	PUNCT
eblip-29473	5	1	this	this	PRON
eblip-29473	5	2	is	be	AUX
eblip-29473	5	3	an	an	DET
eblip-29473	5	4	open	open	ADJ
eblip-29473	5	5	access	access	NOUN
eblip-29473	5	6	article	article	NOUN
eblip-29473	5	7	distributed	distribute	VERB
eblip-29473	5	8	under	under	ADP
eblip-29473	5	9	the	the	DET
eblip-29473	5	10	terms	term	NOUN
eblip-29473	5	11	of	of	ADP
eblip-29473	5	12	the	the	DET
eblip-29473	5	13	creative	creative	ADJ
eblip-29473	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29473	5	15	alike	alike	ADJ
eblip-29473	5	16	license	license	VERB
eblip-29473	5	17	4.0	4.0	NUM
eblip-29473	5	18	international	international	ADJ
eblip-29473	5	19	(	(	PUNCT
eblip-29473	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29473	5	21	)	)	PUNCT
eblip-29473	5	22	,	,	PUNCT
eblip-29473	5	23	which	which	PRON
eblip-29473	5	24	permits	permit	VERB
eblip-29473	5	25	unrestricted	unrestricted	ADJ
eblip-29473	5	26	use	use	NOUN
eblip-29473	5	27	,	,	PUNCT
eblip-29473	5	28	distribution	distribution	NOUN
eblip-29473	5	29	,	,	PUNCT
eblip-29473	5	30	and	and	CCONJ
eblip-29473	5	31	reproduction	reproduction	NOUN
eblip-29473	5	32	in	in	ADP
eblip-29473	5	33	any	any	DET
eblip-29473	5	34	medium	medium	NOUN
eblip-29473	5	35	,	,	PUNCT
eblip-29473	5	36	provided	provide	VERB
eblip-29473	5	37	the	the	DET
eblip-29473	5	38	original	original	ADJ
eblip-29473	5	39	work	work	NOUN
eblip-29473	5	40	is	be	AUX
eblip-29473	5	41	properly	properly	ADV
eblip-29473	5	42	attributed	attribute	VERB
eblip-29473	5	43	,	,	PUNCT
eblip-29473	5	44	not	not	PART
eblip-29473	5	45	used	use	VERB
eblip-29473	5	46	for	for	ADP
eblip-29473	5	47	commercial	commercial	ADJ
eblip-29473	5	48	purposes	purpose	NOUN
eblip-29473	5	49	,	,	PUNCT
eblip-29473	5	50	and	and	CCONJ
eblip-29473	5	51	,	,	PUNCT
eblip-29473	5	52	if	if	SCONJ
eblip-29473	5	53	transformed	transform	VERB
eblip-29473	5	54	,	,	PUNCT
eblip-29473	5	55	the	the	DET
eblip-29473	5	56	resulting	result	VERB
eblip-29473	5	57	work	work	NOUN
eblip-29473	5	58	is	be	AUX
eblip-29473	5	59	redistributed	redistribute	VERB
eblip-29473	5	60	under	under	ADP
eblip-29473	5	61	the	the	DET
eblip-29473	5	62	same	same	ADJ
eblip-29473	5	63	or	or	CCONJ
eblip-29473	5	64	similar	similar	ADJ
eblip-29473	5	65	license	license	NOUN
eblip-29473	5	66	to	to	ADP
eblip-29473	5	67	this	this	DET
eblip-29473	5	68	one	one	NUM
eblip-29473	5	69	.	.	PUNCT
eblip-29473	5	70	    	    	SPACE
eblip-29473	6	1	doi	doi	NOUN
eblip-29473	6	2	:	:	PUNCT
eblip-29473	6	3	10.18438	10.18438	NUM
eblip-29473	6	4	/	/	SYM
eblip-29473	6	5	eblip29473	eblip29473	PROPN
eblip-29473	6	6	    	    	SPACE
eblip-29473	6	7	abstract	abstract	ADJ
eblip-29473	6	8	  	  	SPACE
eblip-29473	6	9	objectives	objective	NOUN
eblip-29473	6	10	–	–	PUNCT
eblip-29473	6	11	the	the	DET
eblip-29473	6	12	study	study	NOUN
eblip-29473	6	13	has	have	VERB
eblip-29473	6	14	two	two	NUM
eblip-29473	6	15	central	central	ADJ
eblip-29473	6	16	objectives	objective	NOUN
eblip-29473	6	17	:	:	PUNCT
eblip-29473	6	18	to	to	PART
eblip-29473	6	19	examine	examine	VERB
eblip-29473	6	20	the	the	DET
eblip-29473	6	21	conceptual	conceptual	ADJ
eblip-29473	6	22	elements	element	NOUN
eblip-29473	6	23	of	of	ADP
eblip-29473	6	24	evaluating	evaluate	VERB
eblip-29473	6	25	and	and	CCONJ
eblip-29473	6	26	managing	manage	VERB
eblip-29473	6	27	user	user	NOUN
eblip-29473	6	28	-	-	PUNCT
eblip-29473	6	29	centred	centre	VERB
eblip-29473	6	30	design	design	NOUN
eblip-29473	6	31	(	(	PUNCT
eblip-29473	6	32	ucd	ucd	PROPN
eblip-29473	6	33	)	)	PUNCT
eblip-29473	6	34	performance	performance	NOUN
eblip-29473	6	35	in	in	ADP
eblip-29473	6	36	library	library	ADJ
eblip-29473	6	37	settings	setting	NOUN
eblip-29473	6	38	;	;	PUNCT
eblip-29473	6	39	and	and	CCONJ
eblip-29473	6	40	to	to	PART
eblip-29473	6	41	propose	propose	VERB
eblip-29473	6	42	a	a	DET
eblip-29473	6	43	new	new	ADJ
eblip-29473	6	44	framework	framework	NOUN
eblip-29473	6	45	,	,	PUNCT
eblip-29473	6	46	the	the	DET
eblip-29473	6	47	360	360	NUM
eblip-29473	6	48	-	-	PUNCT
eblip-29473	6	49	degree	degree	NOUN
eblip-29473	6	50	temporal	temporal	ADJ
eblip-29473	6	51	benefits	benefit	NOUN
eblip-29473	6	52	model	model	NOUN
eblip-29473	6	53	(	(	PUNCT
eblip-29473	6	54	360	360	NUM
eblip-29473	6	55	°	°	ADJ
eblip-29473	6	56	tb	tb	ADP
eblip-29473	6	57	model	model	NOUN
eblip-29473	6	58	)	)	PUNCT
eblip-29473	6	59	,	,	PUNCT
eblip-29473	6	60	that	that	PRON
eblip-29473	6	61	assesses	assess	VERB
eblip-29473	6	62	value	value	NOUN
eblip-29473	6	63	-	-	PUNCT
eblip-29473	6	64	based	base	VERB
eblip-29473	6	65	evaluation	evaluation	NOUN
eblip-29473	6	66	of	of	ADP
eblip-29473	6	67	ucd	ucd	PROPN
eblip-29473	6	68	performance	performance	NOUN
eblip-29473	6	69	in	in	ADP
eblip-29473	6	70	libraries	library	NOUN
eblip-29473	6	71	.	.	PUNCT
eblip-29473	7	1	  	  	SPACE
eblip-29473	8	1	design	design	NOUN
eblip-29473	8	2	–	–	PUNCT
eblip-29473	8	3	data	data	NOUN
eblip-29473	8	4	collection	collection	NOUN
eblip-29473	8	5	and	and	CCONJ
eblip-29473	8	6	analysis	analysis	NOUN
eblip-29473	8	7	were	be	AUX
eblip-29473	8	8	conducted	conduct	VERB
eblip-29473	8	9	through	through	ADP
eblip-29473	8	10	literature	literature	NOUN
eblip-29473	8	11	reviews	review	NOUN
eblip-29473	8	12	,	,	PUNCT
eblip-29473	8	13	case	case	NOUN
eblip-29473	8	14	studies	study	NOUN
eblip-29473	8	15	,	,	PUNCT
eblip-29473	8	16	semi	semi	ADJ
eblip-29473	8	17	-	-	ADJ
eblip-29473	8	18	structured	structured	ADJ
eblip-29473	8	19	interviews	interview	NOUN
eblip-29473	8	20	,	,	PUNCT
eblip-29473	8	21	questionnaires	questionnaire	NOUN
eblip-29473	8	22	,	,	PUNCT
eblip-29473	8	23	and	and	CCONJ
eblip-29473	8	24	reviews	review	NOUN
eblip-29473	8	25	of	of	ADP
eblip-29473	8	26	digital	digital	ADJ
eblip-29473	8	27	library	library	NOUN
eblip-29473	8	28	service	service	NOUN
eblip-29473	8	29	documents	document	NOUN
eblip-29473	8	30	.	.	PUNCT
eblip-29473	8	31	  	  	SPACE
eblip-29473	9	1	setting	set	VERB
eblip-29473	9	2	–	–	PUNCT
eblip-29473	9	3	two	two	NUM
eblip-29473	9	4	digital	digital	ADJ
eblip-29473	9	5	library	library	NOUN
eblip-29473	9	6	service	service	NOUN
eblip-29473	9	7	environments	environment	NOUN
eblip-29473	9	8	in	in	ADP
eblip-29473	9	9	finland	finland	PROPN
eblip-29473	9	10	that	that	PRON
eblip-29473	9	11	use	use	VERB
eblip-29473	9	12	ucd	ucd	PROPN
eblip-29473	9	13	approaches	approach	NOUN
eblip-29473	9	14	:	:	PUNCT
eblip-29473	9	15	one	one	NUM
eblip-29473	9	16	located	locate	VERB
eblip-29473	9	17	at	at	ADP
eblip-29473	9	18	the	the	DET
eblip-29473	9	19	national	national	ADJ
eblip-29473	9	20	digital	digital	PROPN
eblip-29473	9	21	library	library	NOUN
eblip-29473	9	22	and	and	CCONJ
eblip-29473	9	23	the	the	DET
eblip-29473	9	24	other	other	ADJ
eblip-29473	9	25	at	at	ADP
eblip-29473	9	26	a	a	DET
eblip-29473	9	27	medium	medium	ADJ
eblip-29473	9	28	-	-	PUNCT
eblip-29473	9	29	sized	sized	ADJ
eblip-29473	9	30	special	special	ADJ
eblip-29473	9	31	library	library	NOUN
eblip-29473	9	32	.	.	PUNCT
eblip-29473	9	33	  	  	SPACE
eblip-29473	10	1	subjects	subject	NOUN
eblip-29473	10	2	–	–	PUNCT
eblip-29473	10	3	there	there	PRON
eblip-29473	10	4	were	be	VERB
eblip-29473	10	5	17	17	NUM
eblip-29473	10	6	participants	participant	NOUN
eblip-29473	10	7	representing	represent	VERB
eblip-29473	10	8	internal	internal	ADJ
eblip-29473	10	9	and	and	CCONJ
eblip-29473	10	10	external	external	ADJ
eblip-29473	10	11	stakeholder	stakeholder	NOUN
eblip-29473	10	12	groups	group	NOUN
eblip-29473	10	13	such	such	ADJ
eblip-29473	10	14	as	as	ADP
eblip-29473	10	15	digital	digital	ADJ
eblip-29473	10	16	service	service	NOUN
eblip-29473	10	17	designers	designer	NOUN
eblip-29473	10	18	,	,	PUNCT
eblip-29473	10	19	end	end	NOUN
eblip-29473	10	20	-	-	PUNCT
eblip-29473	10	21	users	user	NOUN
eblip-29473	10	22	,	,	PUNCT
eblip-29473	10	23	and	and	CCONJ
eblip-29473	10	24	consumer	consumer	NOUN
eblip-29473	10	25	organizations	organization	NOUN
eblip-29473	10	26	.	.	PUNCT
eblip-29473	10	27	  	  	SPACE
eblip-29473	10	28	method	method	NOUN
eblip-29473	10	29	–	–	PUNCT
eblip-29473	10	30	through	through	ADP
eblip-29473	10	31	a	a	DET
eblip-29473	10	32	literature	literature	NOUN
eblip-29473	10	33	review	review	NOUN
eblip-29473	10	34	,	,	PUNCT
eblip-29473	10	35	the	the	DET
eblip-29473	10	36	authors	author	NOUN
eblip-29473	10	37	studied	study	VERB
eblip-29473	10	38	several	several	ADJ
eblip-29473	10	39	topics	topic	NOUN
eblip-29473	10	40	related	relate	VERB
eblip-29473	10	41	to	to	ADP
eblip-29473	10	42	ucd	ucd	PROPN
eblip-29473	10	43	services	service	NOUN
eblip-29473	10	44	including	include	VERB
eblip-29473	10	45	digital	digital	ADJ
eblip-29473	10	46	services	service	NOUN
eblip-29473	10	47	,	,	PUNCT
eblip-29473	10	48	design	design	NOUN
eblip-29473	10	49	management	management	NOUN
eblip-29473	10	50	,	,	PUNCT
eblip-29473	10	51	public	public	ADJ
eblip-29473	10	52	value	value	NOUN
eblip-29473	10	53	frameworks	framework	NOUN
eblip-29473	10	54	,	,	PUNCT
eblip-29473	10	55	and	and	CCONJ
eblip-29473	10	56	services	service	NOUN
eblip-29473	10	57	.	.	PUNCT
eblip-29473	11	1	they	they	PRON
eblip-29473	11	2	examined	examine	VERB
eblip-29473	11	3	literature	literature	NOUN
eblip-29473	11	4	from	from	ADP
eblip-29473	11	5	two	two	NUM
eblip-29473	11	6	theoretical	theoretical	ADJ
eblip-29473	11	7	perspectives	perspective	NOUN
eblip-29473	11	8	:	:	PUNCT
eblip-29473	11	9	1	1	NUM
eblip-29473	11	10	)	)	PUNCT
eblip-29473	11	11	performance	performance	NOUN
eblip-29473	11	12	management	management	NOUN
eblip-29473	11	13	,	,	PUNCT
eblip-29473	11	14	which	which	PRON
eblip-29473	11	15	explains	explain	VERB
eblip-29473	11	16	why	why	SCONJ
eblip-29473	11	17	and	and	CCONJ
eblip-29473	11	18	how	how	SCONJ
eblip-29473	11	19	performance	performance	NOUN
eblip-29473	11	20	evaluation	evaluation	NOUN
eblip-29473	11	21	is	be	AUX
eblip-29473	11	22	necessary	necessary	ADJ
eblip-29473	11	23	for	for	ADP
eblip-29473	11	24	public	public	ADJ
eblip-29473	11	25	services	service	NOUN
eblip-29473	11	26	,	,	PUNCT
eblip-29473	11	27	and	and	CCONJ
eblip-29473	11	28	2	2	X
eblip-29473	11	29	)	)	PUNCT
eblip-29473	11	30	temporality	temporality	NOUN
eblip-29473	11	31	,	,	PUNCT
eblip-29473	11	32	the	the	DET
eblip-29473	11	33	concept	concept	NOUN
eblip-29473	11	34	of	of	ADP
eblip-29473	11	35	time	time	NOUN
eblip-29473	11	36	in	in	ADP
eblip-29473	11	37	relation	relation	NOUN
eblip-29473	11	38	to	to	ADP
eblip-29473	11	39	service	service	NOUN
eblip-29473	11	40	provision	provision	NOUN
eblip-29473	11	41	.	.	PUNCT
eblip-29473	12	1	this	this	DET
eblip-29473	12	2	lens	lens	NOUN
eblip-29473	12	3	allowed	allow	VERB
eblip-29473	12	4	the	the	DET
eblip-29473	12	5	authors	author	NOUN
eblip-29473	12	6	to	to	PART
eblip-29473	12	7	identify	identify	VERB
eblip-29473	12	8	existing	exist	VERB
eblip-29473	12	9	knowledge	knowledge	NOUN
eblip-29473	12	10	gaps	gap	NOUN
eblip-29473	12	11	in	in	ADP
eblip-29473	12	12	professional	professional	ADJ
eblip-29473	12	13	literature	literature	NOUN
eblip-29473	12	14	and	and	CCONJ
eblip-29473	12	15	define	define	VERB
eblip-29473	12	16	key	key	ADJ
eblip-29473	12	17	concepts	concept	NOUN
eblip-29473	12	18	.	.	PUNCT
eblip-29473	13	1	the	the	DET
eblip-29473	13	2	literature	literature	PROPN
eblip-29473	13	3	review	review	NOUN
eblip-29473	13	4	informed	inform	VERB
eblip-29473	13	5	the	the	DET
eblip-29473	13	6	framework	framework	NOUN
eblip-29473	13	7	for	for	ADP
eblip-29473	13	8	the	the	DET
eblip-29473	13	9	360	360	NUM
eblip-29473	13	10	°	°	NOUN
eblip-29473	13	11	tb	tb	X
eblip-29473	13	12	model	model	NOUN
eblip-29473	13	13	.	.	PUNCT
eblip-29473	13	14	  	  	SPACE
eblip-29473	14	1	two	two	NUM
eblip-29473	14	2	digital	digital	ADJ
eblip-29473	14	3	library	library	NOUN
eblip-29473	14	4	settings	setting	NOUN
eblip-29473	14	5	tested	test	VERB
eblip-29473	14	6	the	the	DET
eblip-29473	14	7	model	model	NOUN
eblip-29473	14	8	and	and	CCONJ
eblip-29473	14	9	served	serve	VERB
eblip-29473	14	10	as	as	ADP
eblip-29473	14	11	case	case	NOUN
eblip-29473	14	12	studies	study	NOUN
eblip-29473	14	13	in	in	ADP
eblip-29473	14	14	the	the	DET
eblip-29473	14	15	paper	paper	NOUN
eblip-29473	14	16	.	.	PUNCT
eblip-29473	15	1	data	datum	NOUN
eblip-29473	15	2	collection	collection	NOUN
eblip-29473	15	3	activities	activity	NOUN
eblip-29473	15	4	in	in	ADP
eblip-29473	15	5	this	this	DET
eblip-29473	15	6	phase	phase	NOUN
eblip-29473	15	7	included	include	VERB
eblip-29473	15	8	reviews	review	NOUN
eblip-29473	15	9	of	of	ADP
eblip-29473	15	10	existing	exist	VERB
eblip-29473	15	11	project	project	NOUN
eblip-29473	15	12	documentation	documentation	NOUN
eblip-29473	15	13	and	and	CCONJ
eblip-29473	15	14	semi	semi	ADJ
eblip-29473	15	15	-	-	ADJ
eblip-29473	15	16	structured	structured	ADJ
eblip-29473	15	17	interviews	interview	NOUN
eblip-29473	15	18	with	with	ADP
eblip-29473	15	19	stakeholders	stakeholder	NOUN
eblip-29473	15	20	,	,	PUNCT
eblip-29473	15	21	at	at	ADP
eblip-29473	15	22	which	which	DET
eblip-29473	15	23	time	time	NOUN
eblip-29473	15	24	participants	participant	NOUN
eblip-29473	15	25	were	be	AUX
eblip-29473	15	26	also	also	ADV
eblip-29473	15	27	asked	ask	VERB
eblip-29473	15	28	to	to	PART
eblip-29473	15	29	complete	complete	VERB
eblip-29473	15	30	an	an	DET
eblip-29473	15	31	online	online	ADJ
eblip-29473	15	32	questionnaire	questionnaire	NOUN
eblip-29473	15	33	.	.	PUNCT
eblip-29473	16	1	the	the	DET
eblip-29473	16	2	authors	author	NOUN
eblip-29473	16	3	recorded	record	VERB
eblip-29473	16	4	and	and	CCONJ
eblip-29473	16	5	transcribed	transcribe	VERB
eblip-29473	16	6	the	the	DET
eblip-29473	16	7	interviews	interview	NOUN
eblip-29473	16	8	and	and	CCONJ
eblip-29473	16	9	combined	combine	VERB
eblip-29473	16	10	these	these	DET
eblip-29473	16	11	results	result	NOUN
eblip-29473	16	12	with	with	ADP
eblip-29473	16	13	comments	comment	NOUN
eblip-29473	16	14	derived	derive	VERB
eblip-29473	16	15	from	from	ADP
eblip-29473	16	16	questionnaires	questionnaire	NOUN
eblip-29473	16	17	.	.	PUNCT
eblip-29473	17	1	finally	finally	ADV
eblip-29473	17	2	,	,	PUNCT
eblip-29473	17	3	participants	participant	NOUN
eblip-29473	17	4	received	receive	VERB
eblip-29473	17	5	the	the	DET
eblip-29473	17	6	data	datum	NOUN
eblip-29473	17	7	collected	collect	VERB
eblip-29473	17	8	from	from	ADP
eblip-29473	17	9	their	their	PRON
eblip-29473	17	10	interview	interview	NOUN
eblip-29473	17	11	sessions	session	NOUN
eblip-29473	17	12	and	and	CCONJ
eblip-29473	17	13	were	be	AUX
eblip-29473	17	14	asked	ask	VERB
eblip-29473	17	15	to	to	PART
eblip-29473	17	16	review	review	VERB
eblip-29473	17	17	and	and	CCONJ
eblip-29473	17	18	validate	validate	VERB
eblip-29473	17	19	their	their	PRON
eblip-29473	17	20	answers	answer	NOUN
eblip-29473	17	21	.	.	PUNCT
eblip-29473	17	22	  	  	SPACE
eblip-29473	18	1	main	main	ADJ
eblip-29473	18	2	results	result	NOUN
eblip-29473	18	3	–	–	PUNCT
eblip-29473	18	4	the	the	DET
eblip-29473	18	5	most	most	ADV
eblip-29473	18	6	significant	significant	ADJ
eblip-29473	18	7	result	result	NOUN
eblip-29473	18	8	is	be	AUX
eblip-29473	18	9	the	the	DET
eblip-29473	18	10	development	development	NOUN
eblip-29473	18	11	of	of	ADP
eblip-29473	18	12	the	the	DET
eblip-29473	18	13	360	360	NUM
eblip-29473	18	14	°	°	ADJ
eblip-29473	18	15	tb	tb	X
eblip-29473	18	16	model	model	NOUN
eblip-29473	18	17	.	.	PUNCT
eblip-29473	19	1	the	the	DET
eblip-29473	19	2	framework	framework	NOUN
eblip-29473	19	3	combines	combine	VERB
eblip-29473	19	4	three	three	NUM
eblip-29473	19	5	components	component	NOUN
eblip-29473	19	6	to	to	PART
eblip-29473	19	7	evaluate	evaluate	VERB
eblip-29473	19	8	ucd	ucd	PROPN
eblip-29473	19	9	design	design	PROPN
eblip-29473	19	10	:	:	PUNCT
eblip-29473	19	11	the	the	DET
eblip-29473	19	12	identification	identification	NOUN
eblip-29473	19	13	of	of	ADP
eblip-29473	19	14	stakeholders	stakeholder	NOUN
eblip-29473	19	15	;	;	PUNCT
eblip-29473	19	16	the	the	DET
eblip-29473	19	17	benefits	benefit	NOUN
eblip-29473	19	18	of	of	ADP
eblip-29473	19	19	ucd	ucd	PROPN
eblip-29473	19	20	services	service	NOUN
eblip-29473	19	21	;	;	PUNCT
eblip-29473	19	22	and	and	CCONJ
eblip-29473	19	23	the	the	DET
eblip-29473	19	24	temporal	temporal	ADJ
eblip-29473	19	25	phases	phase	NOUN
eblip-29473	19	26	(	(	PUNCT
eblip-29473	19	27	e.g.	e.g.	ADV
eblip-29473	19	28	,	,	PUNCT
eblip-29473	19	29	process	process	NOUN
eblip-29473	19	30	-	-	PUNCT
eblip-29473	19	31	time	time	NOUN
eblip-29473	19	32	,	,	PUNCT
eblip-29473	19	33	use	use	VERB
eblip-29473	19	34	time	time	NOUN
eblip-29473	19	35	,	,	PUNCT
eblip-29473	19	36	and	and	CCONJ
eblip-29473	19	37	future	future	ADJ
eblip-29473	19	38	service	service	NOUN
eblip-29473	19	39	provisions	provision	NOUN
eblip-29473	19	40	)	)	PUNCT
eblip-29473	19	41	of	of	ADP
eblip-29473	19	42	ucd	ucd	PROPN
eblip-29473	19	43	design	design	NOUN
eblip-29473	19	44	efforts	effort	NOUN
eblip-29473	19	45	and	and	CCONJ
eblip-29473	19	46	outcomes	outcome	NOUN
eblip-29473	19	47	.	.	PUNCT
eblip-29473	20	1	the	the	DET
eblip-29473	20	2	authors	author	NOUN
eblip-29473	20	3	summarize	summarize	VERB
eblip-29473	20	4	the	the	DET
eblip-29473	20	5	relationship	relationship	NOUN
eblip-29473	20	6	between	between	ADP
eblip-29473	20	7	the	the	DET
eblip-29473	20	8	components	component	NOUN
eblip-29473	20	9	of	of	ADP
eblip-29473	20	10	the	the	DET
eblip-29473	20	11	framework	framework	NOUN
eblip-29473	20	12	as	as	SCONJ
eblip-29473	20	13	follows	follow	VERB
eblip-29473	20	14	:	:	PUNCT
eblip-29473	20	15	“	"	PUNCT
eblip-29473	20	16	a	a	DET
eblip-29473	20	17	stakeholder	stakeholder	NOUN
eblip-29473	20	18	anticipates	anticipate	VERB
eblip-29473	20	19	benefits	benefit	NOUN
eblip-29473	20	20	of	of	ADP
eblip-29473	20	21	the	the	DET
eblip-29473	20	22	design	design	NOUN
eblip-29473	20	23	in	in	ADP
eblip-29473	20	24	different	different	ADJ
eblip-29473	20	25	phases	phase	NOUN
eblip-29473	20	26	”	"	PUNCT
eblip-29473	20	27	(	(	PUNCT
eblip-29473	20	28	p.	p.	NOUN
eblip-29473	20	29	8)	8)	NUM
eblip-29473	20	30	.	.	PUNCT
eblip-29473	20	31	  	  	SPACE
eblip-29473	20	32	regarding	regard	VERB
eblip-29473	20	33	the	the	DET
eblip-29473	20	34	case	case	NOUN
eblip-29473	20	35	studies	study	NOUN
eblip-29473	20	36	,	,	PUNCT
eblip-29473	20	37	the	the	DET
eblip-29473	20	38	authors	author	NOUN
eblip-29473	20	39	captured	capture	VERB
eblip-29473	20	40	a	a	DET
eblip-29473	20	41	range	range	NOUN
eblip-29473	20	42	of	of	ADP
eblip-29473	20	43	diverse	diverse	ADJ
eblip-29473	20	44	opinions	opinion	NOUN
eblip-29473	20	45	through	through	ADP
eblip-29473	20	46	semi	semi	ADJ
eblip-29473	20	47	-	-	ADJ
eblip-29473	20	48	structured	structured	ADJ
eblip-29473	20	49	interviews	interview	NOUN
eblip-29473	20	50	and	and	CCONJ
eblip-29473	20	51	questionnaires	questionnaire	NOUN
eblip-29473	20	52	.	.	PUNCT
eblip-29473	21	1	participants	participant	NOUN
eblip-29473	21	2	in	in	ADP
eblip-29473	21	3	case	case	NOUN
eblip-29473	21	4	1	1	NUM
eblip-29473	21	5	selected	select	VERB
eblip-29473	21	6	a	a	DET
eblip-29473	21	7	range	range	NOUN
eblip-29473	21	8	of	of	ADP
eblip-29473	21	9	benefits	benefit	NOUN
eblip-29473	21	10	and	and	CCONJ
eblip-29473	21	11	there	there	PRON
eblip-29473	21	12	was	be	VERB
eblip-29473	21	13	little	little	ADJ
eblip-29473	21	14	consistency	consistency	NOUN
eblip-29473	21	15	in	in	ADP
eblip-29473	21	16	responses	response	NOUN
eblip-29473	21	17	.	.	PUNCT
eblip-29473	22	1	however	however	ADV
eblip-29473	22	2	,	,	PUNCT
eblip-29473	22	3	two	two	NUM
eblip-29473	22	4	-	-	PUNCT
eblip-29473	22	5	thirds	third	NOUN
eblip-29473	22	6	of	of	ADP
eblip-29473	22	7	participants	participant	NOUN
eblip-29473	22	8	in	in	ADP
eblip-29473	22	9	case	case	NOUN
eblip-29473	22	10	2	2	NUM
eblip-29473	22	11	selected	select	VERB
eblip-29473	22	12	quality	quality	NOUN
eblip-29473	22	13	of	of	ADP
eblip-29473	22	14	services	service	NOUN
eblip-29473	22	15	as	as	ADP
eblip-29473	22	16	the	the	DET
eblip-29473	22	17	most	most	ADV
eblip-29473	22	18	desirable	desirable	ADJ
eblip-29473	22	19	benefit	benefit	NOUN
eblip-29473	22	20	of	of	ADP
eblip-29473	22	21	ucd	ucd	PROPN
eblip-29473	22	22	,	,	PUNCT
eblip-29473	22	23	while	while	SCONJ
eblip-29473	22	24	the	the	DET
eblip-29473	22	25	remaining	remain	VERB
eblip-29473	22	26	one	one	NUM
eblip-29473	22	27	-	-	PUNCT
eblip-29473	22	28	third	third	ADV
eblip-29473	22	29	selected	select	VERB
eblip-29473	22	30	options	option	NOUN
eblip-29473	22	31	such	such	ADJ
eblip-29473	22	32	as	as	ADP
eblip-29473	22	33	process	process	NOUN
eblip-29473	22	34	time	time	NOUN
eblip-29473	22	35	and	and	CCONJ
eblip-29473	22	36	societal	societal	ADJ
eblip-29473	22	37	problem	problem	NOUN
eblip-29473	22	38	solving	solving	NOUN
eblip-29473	22	39	.	.	PUNCT
eblip-29473	22	40	  	  	SPACE
eblip-29473	23	1	the	the	DET
eblip-29473	23	2	participants	participant	NOUN
eblip-29473	23	3	stated	state	VERB
eblip-29473	23	4	that	that	SCONJ
eblip-29473	23	5	the	the	DET
eblip-29473	23	6	360	360	NUM
eblip-29473	23	7	°	°	NOUN
eblip-29473	23	8	tb	tb	NOUN
eblip-29473	23	9	model	model	NOUN
eblip-29473	23	10	provided	provide	VERB
eblip-29473	23	11	authority	authority	NOUN
eblip-29473	23	12	in	in	ADP
eblip-29473	23	13	matters	matter	NOUN
eblip-29473	23	14	of	of	ADP
eblip-29473	23	15	design	design	NOUN
eblip-29473	23	16	goals	goal	NOUN
eblip-29473	23	17	.	.	PUNCT
eblip-29473	24	1	it	it	PRON
eblip-29473	24	2	was	be	AUX
eblip-29473	24	3	challenging	challenge	VERB
eblip-29473	24	4	to	to	PART
eblip-29473	24	5	capture	capture	VERB
eblip-29473	24	6	temporality	temporality	NOUN
eblip-29473	24	7	in	in	ADP
eblip-29473	24	8	design	design	NOUN
eblip-29473	24	9	performance	performance	NOUN
eblip-29473	24	10	because	because	SCONJ
eblip-29473	24	11	it	it	PRON
eblip-29473	24	12	is	be	AUX
eblip-29473	24	13	not	not	PART
eblip-29473	24	14	easy	easy	ADJ
eblip-29473	24	15	to	to	PART
eblip-29473	24	16	specify	specify	VERB
eblip-29473	24	17	goals	goal	NOUN
eblip-29473	24	18	or	or	CCONJ
eblip-29473	24	19	state	state	VERB
eblip-29473	24	20	the	the	DET
eblip-29473	24	21	anticipated	anticipate	VERB
eblip-29473	24	22	benefits	benefit	NOUN
eblip-29473	24	23	of	of	ADP
eblip-29473	24	24	design	design	NOUN
eblip-29473	24	25	activities	activity	NOUN
eblip-29473	24	26	in	in	ADP
eblip-29473	24	27	library	library	ADJ
eblip-29473	24	28	settings	setting	NOUN
eblip-29473	24	29	.	.	PUNCT
eblip-29473	25	1	this	this	PRON
eblip-29473	25	2	is	be	AUX
eblip-29473	25	3	because	because	SCONJ
eblip-29473	25	4	the	the	DET
eblip-29473	25	5	impact	impact	NOUN
eblip-29473	25	6	of	of	ADP
eblip-29473	25	7	design	design	NOUN
eblip-29473	25	8	is	be	AUX
eblip-29473	25	9	indirect	indirect	ADJ
eblip-29473	25	10	and	and	CCONJ
eblip-29473	25	11	can	can	AUX
eblip-29473	25	12	not	not	PART
eblip-29473	25	13	be	be	AUX
eblip-29473	25	14	easily	easily	ADV
eblip-29473	25	15	quantified	quantify	VERB
eblip-29473	25	16	or	or	CCONJ
eblip-29473	25	17	isolated	isolate	VERB
eblip-29473	25	18	from	from	ADP
eblip-29473	25	19	the	the	DET
eblip-29473	25	20	larger	large	ADJ
eblip-29473	25	21	context	context	NOUN
eblip-29473	25	22	of	of	ADP
eblip-29473	25	23	the	the	DET
eblip-29473	25	24	library	library	NOUN
eblip-29473	25	25	environment	environment	NOUN
eblip-29473	25	26	.	.	PUNCT
eblip-29473	26	1	the	the	DET
eblip-29473	26	2	model	model	NOUN
eblip-29473	26	3	provides	provide	VERB
eblip-29473	26	4	a	a	DET
eblip-29473	26	5	method	method	NOUN
eblip-29473	26	6	to	to	PART
eblip-29473	26	7	justify	justify	VERB
eblip-29473	26	8	managerial	managerial	ADJ
eblip-29473	26	9	choices	choice	NOUN
eblip-29473	26	10	regarding	regard	VERB
eblip-29473	26	11	ucd	ucd	PROPN
eblip-29473	26	12	and	and	CCONJ
eblip-29473	26	13	frame	frame	NOUN
eblip-29473	26	14	service	service	NOUN
eblip-29473	26	15	changes	change	NOUN
eblip-29473	26	16	around	around	ADP
eblip-29473	26	17	phases	phase	NOUN
eblip-29473	26	18	of	of	ADP
eblip-29473	26	19	development	development	NOUN
eblip-29473	26	20	(	(	PUNCT
eblip-29473	26	21	e.g.	e.g.	ADV
eblip-29473	26	22	,	,	PUNCT
eblip-29473	26	23	process	process	NOUN
eblip-29473	26	24	-	-	PUNCT
eblip-29473	26	25	time	time	NOUN
eblip-29473	26	26	,	,	PUNCT
eblip-29473	26	27	use	use	NOUN
eblip-29473	26	28	-	-	PUNCT
eblip-29473	26	29	time	time	NOUN
eblip-29473	26	30	,	,	PUNCT
eblip-29473	26	31	and	and	CCONJ
eblip-29473	26	32	future	future	ADJ
eblip-29473	26	33	service	service	NOUN
eblip-29473	26	34	provisions	provision	NOUN
eblip-29473	26	35	)	)	PUNCT
eblip-29473	26	36	.	.	PUNCT
eblip-29473	26	37	  	  	SPACE
eblip-29473	27	1	conclusion	conclusion	NOUN
eblip-29473	27	2	–	–	PUNCT
eblip-29473	27	3	the	the	DET
eblip-29473	27	4	360	360	NUM
eblip-29473	27	5	°	°	NOUN
eblip-29473	27	6	tb	tb	NOUN
eblip-29473	27	7	model	model	NOUN
eblip-29473	27	8	pushes	push	VERB
eblip-29473	27	9	assessment	assessment	NOUN
eblip-29473	27	10	activities	activity	NOUN
eblip-29473	27	11	beyond	beyond	ADP
eblip-29473	27	12	organization	organization	NOUN
eblip-29473	27	13	-	-	PUNCT
eblip-29473	27	14	centric	centric	ADJ
eblip-29473	27	15	evaluations	evaluation	NOUN
eblip-29473	27	16	and	and	CCONJ
eblip-29473	27	17	into	into	ADP
eblip-29473	27	18	intra	intra	ADJ
eblip-29473	27	19	-	-	ADJ
eblip-29473	27	20	organizational	organizational	ADJ
eblip-29473	27	21	and	and	CCONJ
eblip-29473	27	22	polycentric	polycentric	ADJ
eblip-29473	27	23	perspectives	perspective	NOUN
eblip-29473	27	24	.	.	PUNCT
eblip-29473	28	1	it	it	PRON
eblip-29473	28	2	reaches	reach	VERB
eblip-29473	28	3	beyond	beyond	ADP
eblip-29473	28	4	the	the	DET
eblip-29473	28	5	boundaries	boundary	NOUN
eblip-29473	28	6	of	of	ADP
eblip-29473	28	7	the	the	DET
eblip-29473	28	8	institution	institution	NOUN
eblip-29473	28	9	to	to	PART
eblip-29473	28	10	capture	capture	VERB
eblip-29473	28	11	diverse	diverse	ADJ
eblip-29473	28	12	viewpoints	viewpoint	NOUN
eblip-29473	28	13	and	and	CCONJ
eblip-29473	28	14	service	service	NOUN
eblip-29473	28	15	needs	need	NOUN
eblip-29473	28	16	of	of	ADP
eblip-29473	28	17	external	external	ADJ
eblip-29473	28	18	stakeholders	stakeholder	NOUN
eblip-29473	28	19	.	.	PUNCT
eblip-29473	29	1	finally	finally	ADV
eblip-29473	29	2	,	,	PUNCT
eblip-29473	29	3	the	the	DET
eblip-29473	29	4	360	360	NUM
eblip-29473	29	5	°	°	ADJ
eblip-29473	29	6	tb	tb	NOUN
eblip-29473	29	7	model	model	NOUN
eblip-29473	29	8	bridges	bridge	NOUN
eblip-29473	29	9	the	the	DET
eblip-29473	29	10	theoretical	theoretical	ADJ
eblip-29473	29	11	gap	gap	NOUN
eblip-29473	29	12	between	between	ADP
eblip-29473	29	13	public	public	ADJ
eblip-29473	29	14	value	value	NOUN
eblip-29473	29	15	frameworks	framework	NOUN
eblip-29473	29	16	and	and	CCONJ
eblip-29473	29	17	real	real	ADJ
eblip-29473	29	18	-	-	PUNCT
eblip-29473	29	19	world	world	NOUN
eblip-29473	29	20	information	information	NOUN
eblip-29473	29	21	environments	environment	NOUN
eblip-29473	29	22	through	through	ADP
eblip-29473	29	23	the	the	DET
eblip-29473	29	24	use	use	NOUN
eblip-29473	29	25	of	of	ADP
eblip-29473	29	26	three	three	NUM
eblip-29473	29	27	key	key	ADJ
eblip-29473	29	28	concepts	concept	NOUN
eblip-29473	29	29	:	:	PUNCT
eblip-29473	29	30	stakeholders	stakeholder	NOUN
eblip-29473	29	31	,	,	PUNCT
eblip-29473	29	32	benefits	benefit	NOUN
eblip-29473	29	33	,	,	PUNCT
eblip-29473	29	34	and	and	CCONJ
eblip-29473	29	35	phases	phase	NOUN
eblip-29473	29	36	.	.	PUNCT
eblip-29473	29	37	    	    	SPACE
eblip-29473	30	1	commentary	commentary	NOUN
eblip-29473	30	2	  	  	SPACE
eblip-29473	30	3	for	for	ADP
eblip-29473	30	4	decades	decade	NOUN
eblip-29473	30	5	,	,	PUNCT
eblip-29473	30	6	librarians	librarian	NOUN
eblip-29473	30	7	have	have	AUX
eblip-29473	30	8	experimented	experiment	VERB
eblip-29473	30	9	with	with	ADP
eblip-29473	30	10	and	and	CCONJ
eblip-29473	30	11	used	use	VERB
eblip-29473	30	12	performance	performance	NOUN
eblip-29473	30	13	indicators	indicator	NOUN
eblip-29473	30	14	that	that	PRON
eblip-29473	30	15	provide	provide	VERB
eblip-29473	30	16	evidence	evidence	NOUN
eblip-29473	30	17	for	for	ADP
eblip-29473	30	18	the	the	DET
eblip-29473	30	19	quality	quality	NOUN
eblip-29473	30	20	of	of	ADP
eblip-29473	30	21	library	library	NOUN
eblip-29473	30	22	services	service	NOUN
eblip-29473	30	23	.	.	PUNCT
eblip-29473	31	1	many	many	ADJ
eblip-29473	31	2	of	of	ADP
eblip-29473	31	3	these	these	DET
eblip-29473	31	4	assessments	assessment	NOUN
eblip-29473	31	5	justify	justify	VERB
eblip-29473	31	6	the	the	DET
eblip-29473	31	7	benefits	benefit	NOUN
eblip-29473	31	8	of	of	ADP
eblip-29473	31	9	ucd	ucd	PROPN
eblip-29473	31	10	activities	activity	NOUN
eblip-29473	31	11	by	by	ADP
eblip-29473	31	12	accounting	account	VERB
eblip-29473	31	13	for	for	ADP
eblip-29473	31	14	the	the	DET
eblip-29473	31	15	impact	impact	NOUN
eblip-29473	31	16	and	and	CCONJ
eblip-29473	31	17	outcome	outcome	NOUN
eblip-29473	31	18	of	of	ADP
eblip-29473	31	19	services	service	NOUN
eblip-29473	31	20	(	(	PUNCT
eblip-29473	31	21	best	good	ADJ
eblip-29473	31	22	,	,	PUNCT
eblip-29473	31	23	2010	2010	NUM
eblip-29473	31	24	;	;	PUNCT
eblip-29473	31	25	rosenberg	rosenberg	PROPN
eblip-29473	31	26	,	,	PUNCT
eblip-29473	31	27	2004	2004	NUM
eblip-29473	31	28	;	;	PUNCT
eblip-29473	31	29	wiebe	wiebe	PROPN
eblip-29473	31	30	,	,	PUNCT
eblip-29473	31	31	2010	2010	NUM
eblip-29473	31	32	)	)	PUNCT
eblip-29473	31	33	.	.	PUNCT
eblip-29473	32	1	however	however	ADV
eblip-29473	32	2	,	,	PUNCT
eblip-29473	32	3	the	the	DET
eblip-29473	32	4	profession	profession	NOUN
eblip-29473	32	5	has	have	AUX
eblip-29473	32	6	not	not	PART
eblip-29473	32	7	developed	develop	VERB
eblip-29473	32	8	a	a	DET
eblip-29473	32	9	framework	framework	NOUN
eblip-29473	32	10	that	that	PRON
eblip-29473	32	11	evaluates	evaluate	VERB
eblip-29473	32	12	the	the	DET
eblip-29473	32	13	act	act	NOUN
eblip-29473	32	14	of	of	ADP
eblip-29473	32	15	designing	designing	NOUN
eblip-29473	32	16	services	service	NOUN
eblip-29473	32	17	.	.	PUNCT
eblip-29473	33	1	in	in	ADP
eblip-29473	33	2	order	order	NOUN
eblip-29473	33	3	to	to	PART
eblip-29473	33	4	fill	fill	VERB
eblip-29473	33	5	this	this	DET
eblip-29473	33	6	gap	gap	NOUN
eblip-29473	33	7	,	,	PUNCT
eblip-29473	33	8	the	the	DET
eblip-29473	33	9	authors	author	NOUN
eblip-29473	33	10	developed	develop	VERB
eblip-29473	33	11	a	a	DET
eblip-29473	33	12	study	study	NOUN
eblip-29473	33	13	around	around	ADP
eblip-29473	33	14	one	one	NUM
eblip-29473	33	15	central	central	ADJ
eblip-29473	33	16	question	question	NOUN
eblip-29473	33	17	:	:	PUNCT
eblip-29473	33	18	what	what	DET
eblip-29473	33	19	elements	element	NOUN
eblip-29473	33	20	are	be	AUX
eblip-29473	33	21	essential	essential	ADJ
eblip-29473	33	22	when	when	SCONJ
eblip-29473	33	23	evaluating	evaluate	VERB
eblip-29473	33	24	and	and	CCONJ
eblip-29473	33	25	managing	manage	VERB
eblip-29473	33	26	ucd	ucd	PROPN
eblip-29473	33	27	performance	performance	NOUN
eblip-29473	33	28	in	in	ADP
eblip-29473	33	29	libraries	library	NOUN
eblip-29473	33	30	?	?	PUNCT
eblip-29473	33	31	  	  	SPACE
eblip-29473	34	1	the	the	DET
eblip-29473	34	2	paper	paper	NOUN
eblip-29473	34	3	covers	cover	VERB
eblip-29473	34	4	the	the	DET
eblip-29473	34	5	process	process	NOUN
eblip-29473	34	6	of	of	ADP
eblip-29473	34	7	conceptualizing	conceptualize	VERB
eblip-29473	34	8	,	,	PUNCT
eblip-29473	34	9	developing	develop	VERB
eblip-29473	34	10	,	,	PUNCT
eblip-29473	34	11	and	and	CCONJ
eblip-29473	34	12	testing	test	VERB
eblip-29473	34	13	the	the	DET
eblip-29473	34	14	360	360	NUM
eblip-29473	34	15	°	°	NOUN
eblip-29473	34	16	tb	tb	ADP
eblip-29473	34	17	model	model	NOUN
eblip-29473	34	18	,	,	PUNCT
eblip-29473	34	19	which	which	PRON
eblip-29473	34	20	is	be	AUX
eblip-29473	34	21	unique	unique	ADJ
eblip-29473	34	22	because	because	SCONJ
eblip-29473	34	23	it	it	PRON
eblip-29473	34	24	takes	take	VERB
eblip-29473	34	25	a	a	DET
eblip-29473	34	26	360	360	NUM
eblip-29473	34	27	°	°	ADJ
eblip-29473	34	28	view	view	NOUN
eblip-29473	34	29	of	of	ADP
eblip-29473	34	30	stakeholders	stakeholder	NOUN
eblip-29473	34	31	’	'	PUNCT
eblip-29473	34	32	opinions	opinion	NOUN
eblip-29473	34	33	,	,	PUNCT
eblip-29473	34	34	perspectives	perspective	NOUN
eblip-29473	34	35	,	,	PUNCT
eblip-29473	34	36	and	and	CCONJ
eblip-29473	34	37	needs	need	NOUN
eblip-29473	34	38	.	.	PUNCT
eblip-29473	35	1	essentially	essentially	ADV
eblip-29473	35	2	,	,	PUNCT
eblip-29473	35	3	the	the	DET
eblip-29473	35	4	model	model	NOUN
eblip-29473	35	5	captures	capture	VERB
eblip-29473	35	6	the	the	DET
eblip-29473	35	7	context	context	NOUN
eblip-29473	35	8	surrounding	surround	VERB
eblip-29473	35	9	ucd	ucd	PROPN
eblip-29473	35	10	activities	activity	NOUN
eblip-29473	35	11	in	in	ADP
eblip-29473	35	12	order	order	NOUN
eblip-29473	35	13	to	to	PART
eblip-29473	35	14	support	support	VERB
eblip-29473	35	15	successful	successful	ADJ
eblip-29473	35	16	design	design	NOUN
eblip-29473	35	17	plans	plan	NOUN
eblip-29473	35	18	in	in	ADP
eblip-29473	35	19	the	the	DET
eblip-29473	35	20	present	present	NOUN
eblip-29473	35	21	and	and	CCONJ
eblip-29473	35	22	allows	allow	VERB
eblip-29473	35	23	services	service	NOUN
eblip-29473	35	24	to	to	PART
eblip-29473	35	25	evolve	evolve	VERB
eblip-29473	35	26	with	with	ADP
eblip-29473	35	27	the	the	DET
eblip-29473	35	28	future	future	ADJ
eblip-29473	35	29	needs	need	NOUN
eblip-29473	35	30	of	of	ADP
eblip-29473	35	31	internal	internal	ADJ
eblip-29473	35	32	and	and	CCONJ
eblip-29473	35	33	external	external	ADJ
eblip-29473	35	34	stakeholders	stakeholder	NOUN
eblip-29473	35	35	.	.	PUNCT
eblip-29473	36	1	this	this	DET
eblip-29473	36	2	characteristic	characteristic	NOUN
eblip-29473	36	3	is	be	AUX
eblip-29473	36	4	the	the	DET
eblip-29473	36	5	framework	framework	NOUN
eblip-29473	36	6	’s	’s	PART
eblip-29473	36	7	greatest	great	ADJ
eblip-29473	36	8	strength	strength	NOUN
eblip-29473	36	9	;	;	PUNCT
eblip-29473	36	10	by	by	ADP
eblip-29473	36	11	examining	examine	VERB
eblip-29473	36	12	all	all	DET
eblip-29473	36	13	stakeholder	stakeholder	NOUN
eblip-29473	36	14	groups	group	NOUN
eblip-29473	36	15	at	at	ADP
eblip-29473	36	16	a	a	DET
eblip-29473	36	17	high	high	ADJ
eblip-29473	36	18	level	level	NOUN
eblip-29473	36	19	,	,	PUNCT
eblip-29473	36	20	ucd	ucd	PROPN
eblip-29473	36	21	designers	designer	NOUN
eblip-29473	36	22	can	can	AUX
eblip-29473	36	23	identify	identify	VERB
eblip-29473	36	24	conflicting	conflicting	ADJ
eblip-29473	36	25	interests	interest	NOUN
eblip-29473	36	26	or	or	CCONJ
eblip-29473	36	27	goals	goal	NOUN
eblip-29473	36	28	while	while	SCONJ
eblip-29473	36	29	services	service	NOUN
eblip-29473	36	30	are	be	AUX
eblip-29473	36	31	still	still	ADV
eblip-29473	36	32	on	on	ADP
eblip-29473	36	33	the	the	DET
eblip-29473	36	34	drawing	drawing	NOUN
eblip-29473	36	35	board	board	NOUN
eblip-29473	36	36	.	.	PUNCT
eblip-29473	37	1	once	once	SCONJ
eblip-29473	37	2	the	the	DET
eblip-29473	37	3	values	value	NOUN
eblip-29473	37	4	of	of	ADP
eblip-29473	37	5	the	the	DET
eblip-29473	37	6	user	user	NOUN
eblip-29473	37	7	community	community	NOUN
eblip-29473	37	8	are	be	AUX
eblip-29473	37	9	identified	identify	VERB
eblip-29473	37	10	,	,	PUNCT
eblip-29473	37	11	librarians	librarian	NOUN
eblip-29473	37	12	can	can	AUX
eblip-29473	37	13	adjust	adjust	VERB
eblip-29473	37	14	service	service	NOUN
eblip-29473	37	15	models	model	NOUN
eblip-29473	37	16	or	or	CCONJ
eblip-29473	37	17	locate	locate	ADJ
eblip-29473	37	18	opportunities	opportunity	NOUN
eblip-29473	37	19	for	for	ADP
eblip-29473	37	20	stakeholder	stakeholder	NOUN
eblip-29473	37	21	buy	buy	NOUN
eblip-29473	37	22	-	-	PUNCT
eblip-29473	37	23	in	in	NOUN
eblip-29473	37	24	before	before	SCONJ
eblip-29473	37	25	services	service	NOUN
eblip-29473	37	26	are	be	AUX
eblip-29473	37	27	released	release	VERB
eblip-29473	37	28	to	to	ADP
eblip-29473	37	29	the	the	DET
eblip-29473	37	30	public	public	NOUN
eblip-29473	37	31	.	.	PUNCT
eblip-29473	38	1	through	through	ADP
eblip-29473	38	2	this	this	DET
eblip-29473	38	3	form	form	NOUN
eblip-29473	38	4	of	of	ADP
eblip-29473	38	5	evaluation	evaluation	NOUN
eblip-29473	38	6	,	,	PUNCT
eblip-29473	38	7	libraries	library	NOUN
eblip-29473	38	8	engage	engage	VERB
eblip-29473	38	9	in	in	ADP
eblip-29473	38	10	proactive	proactive	ADJ
eblip-29473	38	11	and	and	CCONJ
eblip-29473	38	12	strategic	strategic	ADJ
eblip-29473	38	13	service	service	NOUN
eblip-29473	38	14	management	management	NOUN
eblip-29473	38	15	.	.	PUNCT
eblip-29473	38	16	  	  	SPACE
eblip-29473	39	1	based	base	VERB
eblip-29473	39	2	on	on	ADP
eblip-29473	39	3	the	the	DET
eblip-29473	39	4	results	result	NOUN
eblip-29473	39	5	of	of	ADP
eblip-29473	39	6	the	the	DET
eblip-29473	39	7	case	case	NOUN
eblip-29473	39	8	studies	study	NOUN
eblip-29473	39	9	,	,	PUNCT
eblip-29473	39	10	the	the	DET
eblip-29473	39	11	authors	author	NOUN
eblip-29473	39	12	conclude	conclude	VERB
eblip-29473	39	13	that	that	SCONJ
eblip-29473	39	14	the	the	DET
eblip-29473	39	15	360	360	NUM
eblip-29473	39	16	°	°	NOUN
eblip-29473	39	17	tb	tb	NOUN
eblip-29473	39	18	model	model	NOUN
eblip-29473	39	19	is	be	AUX
eblip-29473	39	20	not	not	PART
eblip-29473	39	21	a	a	DET
eblip-29473	39	22	mature	mature	ADJ
eblip-29473	39	23	tool	tool	NOUN
eblip-29473	39	24	for	for	ADP
eblip-29473	39	25	practitioners	practitioner	NOUN
eblip-29473	39	26	.	.	PUNCT
eblip-29473	40	1	going	go	VERB
eblip-29473	40	2	forward	forward	ADV
eblip-29473	40	3	,	,	PUNCT
eblip-29473	40	4	they	they	PRON
eblip-29473	40	5	wish	wish	VERB
eblip-29473	40	6	to	to	PART
eblip-29473	40	7	develop	develop	VERB
eblip-29473	40	8	the	the	DET
eblip-29473	40	9	framework	framework	NOUN
eblip-29473	40	10	and	and	CCONJ
eblip-29473	40	11	transform	transform	VERB
eblip-29473	40	12	it	it	PRON
eblip-29473	40	13	into	into	ADP
eblip-29473	40	14	a	a	DET
eblip-29473	40	15	practical	practical	ADJ
eblip-29473	40	16	tool	tool	NOUN
eblip-29473	40	17	that	that	PRON
eblip-29473	40	18	supports	support	VERB
eblip-29473	40	19	ucd	ucd	PROPN
eblip-29473	40	20	service	service	PROPN
eblip-29473	40	21	design	design	NOUN
eblip-29473	40	22	.	.	PUNCT
eblip-29473	41	1	there	there	PRON
eblip-29473	41	2	are	be	VERB
eblip-29473	41	3	two	two	NUM
eblip-29473	41	4	areas	area	NOUN
eblip-29473	41	5	that	that	PRON
eblip-29473	41	6	the	the	DET
eblip-29473	41	7	authors	author	NOUN
eblip-29473	41	8	did	do	AUX
eblip-29473	41	9	not	not	PART
eblip-29473	41	10	account	account	VERB
eblip-29473	41	11	for	for	ADP
eblip-29473	41	12	that	that	PRON
eblip-29473	41	13	would	would	AUX
eblip-29473	41	14	strengthen	strengthen	VERB
eblip-29473	41	15	the	the	DET
eblip-29473	41	16	model	model	NOUN
eblip-29473	41	17	in	in	ADP
eblip-29473	41	18	future	future	ADJ
eblip-29473	41	19	development	development	NOUN
eblip-29473	41	20	phases	phase	NOUN
eblip-29473	41	21	.	.	PUNCT
eblip-29473	42	1	the	the	DET
eblip-29473	42	2	first	first	ADJ
eblip-29473	42	3	is	be	AUX
eblip-29473	42	4	to	to	PART
eblip-29473	42	5	account	account	VERB
eblip-29473	42	6	for	for	ADP
eblip-29473	42	7	the	the	DET
eblip-29473	42	8	limitations	limitation	NOUN
eblip-29473	42	9	of	of	ADP
eblip-29473	42	10	ucd	ucd	PROPN
eblip-29473	42	11	design	design	PROPN
eblip-29473	42	12	alongside	alongside	ADP
eblip-29473	42	13	the	the	DET
eblip-29473	42	14	anticipated	anticipate	VERB
eblip-29473	42	15	benefits	benefit	NOUN
eblip-29473	42	16	.	.	PUNCT
eblip-29473	43	1	since	since	SCONJ
eblip-29473	43	2	the	the	DET
eblip-29473	43	3	framework	framework	NOUN
eblip-29473	43	4	predicts	predict	VERB
eblip-29473	43	5	service	service	NOUN
eblip-29473	43	6	evolution	evolution	NOUN
eblip-29473	43	7	from	from	ADP
eblip-29473	43	8	the	the	DET
eblip-29473	43	9	point	point	NOUN
eblip-29473	43	10	of	of	ADP
eblip-29473	43	11	creation	creation	NOUN
eblip-29473	43	12	through	through	ADP
eblip-29473	43	13	future	future	ADJ
eblip-29473	43	14	iterations	iteration	NOUN
eblip-29473	43	15	,	,	PUNCT
eblip-29473	43	16	accounting	account	VERB
eblip-29473	43	17	for	for	ADP
eblip-29473	43	18	shortcomings	shortcoming	NOUN
eblip-29473	43	19	places	place	NOUN
eblip-29473	43	20	librarians	librarian	NOUN
eblip-29473	43	21	in	in	ADP
eblip-29473	43	22	a	a	DET
eblip-29473	43	23	proactive	proactive	ADJ
eblip-29473	43	24	position	position	NOUN
eblip-29473	43	25	:	:	PUNCT
eblip-29473	43	26	counteract	counteract	VERB
eblip-29473	43	27	the	the	DET
eblip-29473	43	28	shortcomings	shortcoming	NOUN
eblip-29473	43	29	or	or	CCONJ
eblip-29473	43	30	work	work	VERB
eblip-29473	43	31	with	with	ADP
eblip-29473	43	32	stakeholders	stakeholder	NOUN
eblip-29473	43	33	to	to	PART
eblip-29473	43	34	locate	locate	VERB
eblip-29473	43	35	solutions	solution	NOUN
eblip-29473	43	36	.	.	PUNCT
eblip-29473	44	1	the	the	DET
eblip-29473	44	2	second	second	NOUN
eblip-29473	44	3	is	be	AUX
eblip-29473	44	4	to	to	PART
eblip-29473	44	5	define	define	VERB
eblip-29473	44	6	the	the	DET
eblip-29473	44	7	metrics	metric	NOUN
eblip-29473	44	8	and	and	CCONJ
eblip-29473	44	9	data	datum	NOUN
eblip-29473	44	10	sources	source	NOUN
eblip-29473	44	11	that	that	PRON
eblip-29473	44	12	are	be	AUX
eblip-29473	44	13	appropriate	appropriate	ADJ
eblip-29473	44	14	for	for	ADP
eblip-29473	44	15	use	use	NOUN
eblip-29473	44	16	with	with	ADP
eblip-29473	44	17	the	the	DET
eblip-29473	44	18	360	360	NUM
eblip-29473	44	19	°	°	NOUN
eblip-29473	44	20	tb	tb	X
eblip-29473	44	21	model	model	NOUN
eblip-29473	44	22	.	.	PUNCT
eblip-29473	45	1	without	without	ADP
eblip-29473	45	2	this	this	DET
eblip-29473	45	3	definition	definition	NOUN
eblip-29473	45	4	,	,	PUNCT
eblip-29473	45	5	it	it	PRON
eblip-29473	45	6	is	be	AUX
eblip-29473	45	7	difficult	difficult	ADJ
eblip-29473	45	8	to	to	PART
eblip-29473	45	9	standardize	standardize	VERB
eblip-29473	45	10	assessment	assessment	NOUN
eblip-29473	45	11	practices	practice	NOUN
eblip-29473	45	12	and	and	CCONJ
eblip-29473	45	13	compare	compare	VERB
eblip-29473	45	14	results	result	NOUN
eblip-29473	45	15	of	of	ADP
eblip-29473	45	16	ucd	ucd	PROPN
eblip-29473	45	17	services	service	NOUN
eblip-29473	45	18	within	within	ADP
eblip-29473	45	19	the	the	DET
eblip-29473	45	20	same	same	ADJ
eblip-29473	45	21	institution	institution	NOUN
eblip-29473	45	22	or	or	CCONJ
eblip-29473	45	23	across	across	ADP
eblip-29473	45	24	the	the	DET
eblip-29473	45	25	library	library	NOUN
eblip-29473	45	26	profession	profession	NOUN
eblip-29473	45	27	.	.	PUNCT
eblip-29473	45	28	     	     	SPACE
eblip-29473	46	1	since	since	SCONJ
eblip-29473	46	2	the	the	DET
eblip-29473	46	3	360	360	NUM
eblip-29473	46	4	°	°	NOUN
eblip-29473	46	5	tb	tb	NOUN
eblip-29473	46	6	model	model	NOUN
eblip-29473	46	7	is	be	AUX
eblip-29473	46	8	still	still	ADV
eblip-29473	46	9	in	in	ADP
eblip-29473	46	10	development	development	NOUN
eblip-29473	46	11	,	,	PUNCT
eblip-29473	46	12	it	it	PRON
eblip-29473	46	13	would	would	AUX
eblip-29473	46	14	have	have	AUX
eblip-29473	46	15	been	be	AUX
eblip-29473	46	16	beneficial	beneficial	ADJ
eblip-29473	46	17	to	to	ADP
eblip-29473	46	18	librarians	librarian	NOUN
eblip-29473	46	19	to	to	PART
eblip-29473	46	20	learn	learn	VERB
eblip-29473	46	21	about	about	ADP
eblip-29473	46	22	recruitment	recruitment	NOUN
eblip-29473	46	23	methods	method	NOUN
eblip-29473	46	24	,	,	PUNCT
eblip-29473	46	25	interview	interview	NOUN
eblip-29473	46	26	questions	question	NOUN
eblip-29473	46	27	,	,	PUNCT
eblip-29473	46	28	or	or	CCONJ
eblip-29473	46	29	the	the	DET
eblip-29473	46	30	structure	structure	NOUN
eblip-29473	46	31	of	of	ADP
eblip-29473	46	32	the	the	DET
eblip-29473	46	33	questionnaire	questionnaire	NOUN
eblip-29473	46	34	in	in	ADP
eblip-29473	46	35	an	an	DET
eblip-29473	46	36	appendix	appendix	NOUN
eblip-29473	46	37	.	.	PUNCT
eblip-29473	47	1	as	as	SCONJ
eblip-29473	47	2	the	the	DET
eblip-29473	47	3	paper	paper	NOUN
eblip-29473	47	4	currently	currently	ADV
eblip-29473	47	5	stands	stand	VERB
eblip-29473	47	6	,	,	PUNCT
eblip-29473	47	7	it	it	PRON
eblip-29473	47	8	would	would	AUX
eblip-29473	47	9	be	be	AUX
eblip-29473	47	10	difficult	difficult	ADJ
eblip-29473	47	11	for	for	SCONJ
eblip-29473	47	12	others	other	NOUN
eblip-29473	47	13	in	in	ADP
eblip-29473	47	14	the	the	DET
eblip-29473	47	15	profession	profession	NOUN
eblip-29473	47	16	to	to	PART
eblip-29473	47	17	replicate	replicate	VERB
eblip-29473	47	18	the	the	DET
eblip-29473	47	19	study	study	NOUN
eblip-29473	47	20	or	or	CCONJ
eblip-29473	47	21	explore	explore	VERB
eblip-29473	47	22	how	how	SCONJ
eblip-29473	47	23	it	it	PRON
eblip-29473	47	24	can	can	AUX
eblip-29473	47	25	be	be	AUX
eblip-29473	47	26	applied	apply	VERB
eblip-29473	47	27	to	to	ADP
eblip-29473	47	28	ucd	ucd	PROPN
eblip-29473	47	29	service	service	PROPN
eblip-29473	47	30	development	development	NOUN
eblip-29473	47	31	at	at	ADP
eblip-29473	47	32	their	their	PRON
eblip-29473	47	33	institution	institution	NOUN
eblip-29473	47	34	.	.	PUNCT
eblip-29473	47	35	  	  	SPACE
eblip-29473	48	1	overall	overall	ADV
eblip-29473	48	2	,	,	PUNCT
eblip-29473	48	3	the	the	DET
eblip-29473	48	4	authors	author	NOUN
eblip-29473	48	5	developed	develop	VERB
eblip-29473	48	6	an	an	DET
eblip-29473	48	7	interesting	interesting	ADJ
eblip-29473	48	8	assessment	assessment	NOUN
eblip-29473	48	9	framework	framework	NOUN
eblip-29473	48	10	that	that	PRON
eblip-29473	48	11	has	have	VERB
eblip-29473	48	12	great	great	ADJ
eblip-29473	48	13	potential	potential	NOUN
eblip-29473	48	14	and	and	CCONJ
eblip-29473	48	15	fills	fill	VERB
eblip-29473	48	16	an	an	DET
eblip-29473	48	17	observed	observed	ADJ
eblip-29473	48	18	gap	gap	NOUN
eblip-29473	48	19	in	in	ADP
eblip-29473	48	20	professional	professional	ADJ
eblip-29473	48	21	knowledge	knowledge	NOUN
eblip-29473	48	22	:	:	PUNCT
eblip-29473	48	23	the	the	DET
eblip-29473	48	24	evaluation	evaluation	NOUN
eblip-29473	48	25	of	of	ADP
eblip-29473	48	26	the	the	DET
eblip-29473	48	27	act	act	NOUN
eblip-29473	48	28	of	of	ADP
eblip-29473	48	29	service	service	NOUN
eblip-29473	48	30	design	design	NOUN
eblip-29473	48	31	.	.	PUNCT
eblip-29473	49	1	in	in	ADP
eblip-29473	49	2	the	the	DET
eblip-29473	49	3	future	future	NOUN
eblip-29473	49	4	,	,	PUNCT
eblip-29473	49	5	it	it	PRON
eblip-29473	49	6	would	would	AUX
eblip-29473	49	7	be	be	AUX
eblip-29473	49	8	of	of	ADP
eblip-29473	49	9	value	value	NOUN
eblip-29473	49	10	to	to	ADP
eblip-29473	49	11	the	the	DET
eblip-29473	49	12	profession	profession	NOUN
eblip-29473	49	13	if	if	SCONJ
eblip-29473	49	14	the	the	DET
eblip-29473	49	15	authors	author	NOUN
eblip-29473	49	16	continue	continue	VERB
eblip-29473	49	17	to	to	PART
eblip-29473	49	18	publish	publish	VERB
eblip-29473	49	19	papers	paper	NOUN
eblip-29473	49	20	about	about	ADP
eblip-29473	49	21	the	the	DET
eblip-29473	49	22	development	development	NOUN
eblip-29473	49	23	of	of	ADP
eblip-29473	49	24	the	the	DET
eblip-29473	49	25	360	360	NUM
eblip-29473	49	26	°	°	ADJ
eblip-29473	49	27	tb	tb	NOUN
eblip-29473	49	28	model	model	NOUN
eblip-29473	49	29	and	and	CCONJ
eblip-29473	49	30	discuss	discuss	VERB
eblip-29473	49	31	their	their	PRON
eblip-29473	49	32	methodology	methodology	NOUN
eblip-29473	49	33	in	in	ADP
eblip-29473	49	34	greater	great	ADJ
eblip-29473	49	35	detail	detail	NOUN
eblip-29473	49	36	.	.	PUNCT
eblip-29473	49	37	  	  	SPACE
eblip-29473	50	1	references	reference	NOUN
eblip-29473	50	2	  	  	SPACE
eblip-29473	50	3	best	good	ADJ
eblip-29473	50	4	,	,	PUNCT
eblip-29473	50	5	k.	k.	PROPN
eblip-29473	50	6	(	(	PUNCT
eblip-29473	50	7	2010	2010	NUM
eblip-29473	50	8	)	)	PUNCT
eblip-29473	50	9	.	.	PUNCT
eblip-29473	51	1	the	the	DET
eblip-29473	51	2	fundamentals	fundamental	NOUN
eblip-29473	51	3	of	of	ADP
eblip-29473	51	4	design	design	NOUN
eblip-29473	51	5	management	management	NOUN
eblip-29473	51	6	.	.	PUNCT
eblip-29473	52	1	lausanne	lausanne	PROPN
eblip-29473	52	2	,	,	PUNCT
eblip-29473	52	3	switzerland	switzerland	PROPN
eblip-29473	52	4	:	:	PUNCT
eblip-29473	52	5	ava	ava	PROPN
eblip-29473	52	6	publishing	publishing	PROPN
eblip-29473	52	7	.	.	PUNCT
eblip-29473	52	8	  	  	SPACE
eblip-29473	53	1	rosenberg	rosenberg	PROPN
eblip-29473	53	2	,	,	PUNCT
eblip-29473	53	3	d.	d.	PROPN
eblip-29473	53	4	(	(	PUNCT
eblip-29473	53	5	2004	2004	NUM
eblip-29473	53	6	)	)	PUNCT
eblip-29473	53	7	.	.	PUNCT
eblip-29473	54	1	the	the	DET
eblip-29473	54	2	myths	myth	NOUN
eblip-29473	54	3	of	of	ADP
eblip-29473	54	4	usability	usability	NOUN
eblip-29473	54	5	roi	roi	NOUN
eblip-29473	54	6	.	.	PUNCT
eblip-29473	55	1	interactions	interaction	NOUN
eblip-29473	55	2	,	,	PUNCT
eblip-29473	55	3	11(5	11(5	NUM
eblip-29473	55	4	)	)	PUNCT
eblip-29473	55	5	,	,	PUNCT
eblip-29473	55	6	22	22	NUM
eblip-29473	55	7	-	-	SYM
eblip-29473	55	8	29	29	NUM
eblip-29473	55	9	.	.	PUNCT
eblip-29473	56	1	https://doi.org/10.1145/1015530.1015541	https://doi.org/10.1145/1015530.1015541	X
eblip-29473	56	2	  	  	SPACE
eblip-29473	56	3	wiebe	wiebe	PROPN
eblip-29473	56	4	,	,	PUNCT
eblip-29473	56	5	e.	e.	PROPN
eblip-29473	56	6	(	(	PUNCT
eblip-29473	56	7	2010	2010	NUM
eblip-29473	56	8	)	)	PUNCT
eblip-29473	56	9	.	.	PUNCT
eblip-29473	57	1	temporal	temporal	ADJ
eblip-29473	57	2	sensemaking	sensemaking	NOUN
eblip-29473	57	3	:	:	PUNCT
eblip-29473	57	4	managers	manager	NOUN
eblip-29473	57	5	’	'	PUNCT
eblip-29473	57	6	use	use	NOUN
eblip-29473	57	7	of	of	ADP
eblip-29473	57	8	time	time	NOUN
eblip-29473	57	9	to	to	PART
eblip-29473	57	10	frame	frame	VERB
eblip-29473	57	11	organizational	organizational	ADJ
eblip-29473	57	12	change	change	NOUN
eblip-29473	57	13	.	.	PUNCT
eblip-29473	58	1	in	in	ADP
eblip-29473	58	2	t.	t.	PROPN
eblip-29473	58	3	hernes	hernes	PROPN
eblip-29473	58	4	&	&	CCONJ
eblip-29473	58	5	s.	s.	PROPN
eblip-29473	58	6	maitlis	maitlis	PROPN
eblip-29473	58	7	(	(	PUNCT
eblip-29473	58	8	eds	ed	NOUN
eblip-29473	58	9	.	.	PUNCT
eblip-29473	58	10	)	)	PUNCT
eblip-29473	58	11	,	,	PUNCT
eblip-29473	58	12	process	process	NOUN
eblip-29473	58	13	,	,	PUNCT
eblip-29473	58	14	sensemaking	sensemaking	NOUN
eblip-29473	58	15	,	,	PUNCT
eblip-29473	58	16	and	and	CCONJ
eblip-29473	58	17	organizing	organize	VERB
eblip-29473	58	18	(	(	PUNCT
eblip-29473	58	19	pp	pp	ADJ
eblip-29473	58	20	.	.	PUNCT
eblip-29473	58	21	213	213	NUM
eblip-29473	58	22	-	-	SYM
eblip-29473	58	23	241	241	NUM
eblip-29473	58	24	)	)	PUNCT
eblip-29473	58	25	.	.	PUNCT
eblip-29473	59	1	oxford	oxford	PROPN
eblip-29473	59	2	,	,	PUNCT
eblip-29473	59	3	uk	uk	PROPN
eblip-29473	59	4	:	:	PUNCT
eblip-29473	59	5	oxford	oxford	PROPN
eblip-29473	59	6	university	university	PROPN
eblip-29473	59	7	press	press	NOUN
eblip-29473	59	8	.	.	PUNCT
eblip-29473	60	1	https://doi.org/10.1093/acprof:oso/9780199594566.003.0011	https://doi.org/10.1093/acprof:oso/9780199594566.003.0011	CCONJ
eblip-29473	60	2	  	  	SPACE