id sid tid token lemma pos eblip-29624 1 1 research research NOUN eblip-29624 1 2 article article NOUN eblip-29624 1 3     SPACE eblip-29624 1 4 local local ADJ eblip-29624 1 5 users user NOUN eblip-29624 1 6 , , PUNCT eblip-29624 1 7 consortial consortial ADJ eblip-29624 1 8 providers provider NOUN eblip-29624 1 9 : : PUNCT eblip-29624 1 10 seeking seek VERB eblip-29624 1 11 points point NOUN eblip-29624 1 12 of of ADP eblip-29624 1 13 dissatisfaction dissatisfaction NOUN eblip-29624 1 14 with with ADP eblip-29624 1 15 a a DET eblip-29624 1 16 collaborative collaborative ADJ eblip-29624 1 17 virtual virtual ADJ eblip-29624 1 18 reference reference NOUN eblip-29624 1 19 service service NOUN eblip-29624 1 20     SPACE eblip-29624 1 21 kathryn kathryn PROPN eblip-29624 1 22 barrett barrett PROPN eblip-29624 1 23 social social PROPN eblip-29624 1 24 sciences sciences PROPN eblip-29624 1 25 liaison liaison NOUN eblip-29624 1 26 librarian librarian PROPN eblip-29624 1 27 university university PROPN eblip-29624 1 28 of of ADP eblip-29624 1 29 toronto toronto PROPN eblip-29624 1 30 scarborough scarborough PROPN eblip-29624 1 31 library library PROPN eblip-29624 1 32 toronto toronto PROPN eblip-29624 1 33 , , PUNCT eblip-29624 1 34 ontario ontario PROPN eblip-29624 1 35 , , PUNCT eblip-29624 1 36 canada canada PROPN eblip-29624 1 37 email email NOUN eblip-29624 1 38 : : PUNCT eblip-29624 1 39 kathryn.barrett@utoronto.ca kathryn.barrett@utoronto.ca NOUN eblip-29624 1 40     SPACE eblip-29624 1 41 sabina sabina NOUN eblip-29624 1 42 pagotto pagotto NOUN eblip-29624 1 43 client client NOUN eblip-29624 1 44 services service NOUN eblip-29624 1 45 and and CCONJ eblip-29624 1 46 assessment assessment NOUN eblip-29624 1 47 librarian librarian ADJ eblip-29624 1 48 scholars scholars PROPN eblip-29624 1 49 portal portal PROPN eblip-29624 1 50 , , PUNCT eblip-29624 1 51 ontario ontario PROPN eblip-29624 1 52 council council PROPN eblip-29624 1 53 of of ADP eblip-29624 1 54 university university PROPN eblip-29624 1 55 libraries libraries PROPN eblip-29624 1 56 toronto toronto PROPN eblip-29624 1 57 , , PUNCT eblip-29624 1 58 ontario ontario PROPN eblip-29624 1 59 , , PUNCT eblip-29624 1 60 canada canada PROPN eblip-29624 1 61 email email NOUN eblip-29624 1 62 : : PUNCT eblip-29624 1 63 sabina@scholarsportal.info sabina@scholarsportal.info PROPN eblip-29624 1 64     SPACE eblip-29624 1 65 received receive VERB eblip-29624 1 66 : : PUNCT eblip-29624 1 67 16 16 NUM eblip-29624 1 68 aug aug PROPN eblip-29624 1 69 . . PROPN eblip-29624 1 70 2019 2019 NUM eblip-29624 1 71                                                                                                                                     SPACE eblip-29624 1 72 accepted accept VERB eblip-29624 1 73 : : PUNCT eblip-29624 1 74 7 7 NUM eblip-29624 1 75 oct oct PROPN eblip-29624 1 76 . . PROPN eblip-29624 1 77 2019 2019 NUM eblip-29624 1 78             SPACE eblip-29624 1 79 2019 2019 NUM eblip-29624 1 80 barrett barrett PROPN eblip-29624 1 81 and and CCONJ eblip-29624 1 82 pagotto pagotto NOUN eblip-29624 1 83 . . PUNCT eblip-29624 2 1 this this PRON eblip-29624 2 2 is be AUX eblip-29624 2 3 an an DET eblip-29624 2 4 open open ADJ eblip-29624 2 5 access access NOUN eblip-29624 2 6 article article NOUN eblip-29624 2 7 distributed distribute VERB eblip-29624 2 8 under under ADP eblip-29624 2 9 the the DET eblip-29624 2 10 terms term NOUN eblip-29624 2 11 of of ADP eblip-29624 2 12 the the DET eblip-29624 2 13 creative creative ADJ eblip-29624 2 14 commons‐attribution‐noncommercial‐share commons‐attribution‐noncommercial‐share NOUN eblip-29624 2 15 alike alike ADJ eblip-29624 2 16 license license VERB eblip-29624 2 17 4.0 4.0 NUM eblip-29624 2 18 international international ADJ eblip-29624 2 19 ( ( PUNCT eblip-29624 2 20 http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/ PROPN eblip-29624 2 21 ) ) PUNCT eblip-29624 2 22 , , PUNCT eblip-29624 2 23 which which PRON eblip-29624 2 24 permits permit VERB eblip-29624 2 25 unrestricted unrestricted ADJ eblip-29624 2 26 use use NOUN eblip-29624 2 27 , , PUNCT eblip-29624 2 28 distribution distribution NOUN eblip-29624 2 29 , , PUNCT eblip-29624 2 30 and and CCONJ eblip-29624 2 31 reproduction reproduction NOUN eblip-29624 2 32 in in ADP eblip-29624 2 33 any any DET eblip-29624 2 34 medium medium NOUN eblip-29624 2 35 , , PUNCT eblip-29624 2 36 provided provide VERB eblip-29624 2 37 the the DET eblip-29624 2 38 original original ADJ eblip-29624 2 39 work work NOUN eblip-29624 2 40 is be AUX eblip-29624 2 41 properly properly ADV eblip-29624 2 42 attributed attribute VERB eblip-29624 2 43 , , PUNCT eblip-29624 2 44 not not PART eblip-29624 2 45 used use VERB eblip-29624 2 46 for for ADP eblip-29624 2 47 commercial commercial ADJ eblip-29624 2 48 purposes purpose NOUN eblip-29624 2 49 , , PUNCT eblip-29624 2 50 and and CCONJ eblip-29624 2 51 , , PUNCT eblip-29624 2 52 if if SCONJ eblip-29624 2 53 transformed transform VERB eblip-29624 2 54 , , PUNCT eblip-29624 2 55 the the DET eblip-29624 2 56 resulting result VERB eblip-29624 2 57 work work NOUN eblip-29624 2 58 is be AUX eblip-29624 2 59 redistributed redistribute VERB eblip-29624 2 60 under under ADP eblip-29624 2 61 the the DET eblip-29624 2 62 same same ADJ eblip-29624 2 63 or or CCONJ eblip-29624 2 64 similar similar ADJ eblip-29624 2 65 license license NOUN eblip-29624 2 66 to to ADP eblip-29624 2 67 this this DET eblip-29624 2 68 one one NUM eblip-29624 2 69 . . PUNCT eblip-29624 2 70         SPACE eblip-29624 3 1 doi doi NOUN eblip-29624 3 2 : : PUNCT eblip-29624 3 3 10.18438 10.18438 NUM eblip-29624 3 4 / / SYM eblip-29624 3 5 eblip29624 eblip29624 PROPN eblip-29624 3 6         SPACE eblip-29624 3 7 abstract abstract ADJ eblip-29624 3 8     SPACE eblip-29624 3 9 objective objective NOUN eblip-29624 3 10 – – PUNCT eblip-29624 3 11 researchers researcher NOUN eblip-29624 3 12 at at ADP eblip-29624 3 13 an an DET eblip-29624 3 14 academic academic ADJ eblip-29624 3 15 library library NOUN eblip-29624 3 16 consortium consortium NOUN eblip-29624 3 17 examined examine VERB eblip-29624 3 18 whether whether SCONJ eblip-29624 3 19 the the DET eblip-29624 3 20 service service NOUN eblip-29624 3 21 model model NOUN eblip-29624 3 22 , , PUNCT eblip-29624 3 23 staffing staffing NOUN eblip-29624 3 24 choices choice NOUN eblip-29624 3 25 , , PUNCT eblip-29624 3 26 and and CCONJ eblip-29624 3 27 policies policy NOUN eblip-29624 3 28 of of ADP eblip-29624 3 29 its its PRON eblip-29624 3 30 chat chat PROPN eblip-29624 3 31 reference reference NOUN eblip-29624 3 32 service service NOUN eblip-29624 3 33 were be AUX eblip-29624 3 34 associated associate VERB eblip-29624 3 35 with with ADP eblip-29624 3 36 user user NOUN eblip-29624 3 37 dissatisfaction dissatisfaction NOUN eblip-29624 3 38 , , PUNCT eblip-29624 3 39 aiming aim VERB eblip-29624 3 40 to to PART eblip-29624 3 41 identify identify VERB eblip-29624 3 42 areas area NOUN eblip-29624 3 43 where where SCONJ eblip-29624 3 44 the the DET eblip-29624 3 45 collaboration collaboration NOUN eblip-29624 3 46 is be AUX eblip-29624 3 47 successful successful ADJ eblip-29624 3 48 and and CCONJ eblip-29624 3 49 areas area NOUN eblip-29624 3 50 which which PRON eblip-29624 3 51 could could AUX eblip-29624 3 52 be be AUX eblip-29624 3 53 improved improve VERB eblip-29624 3 54 . . PUNCT eblip-29624 3 55     SPACE eblip-29624 3 56 methods method NOUN eblip-29624 3 57 – – PUNCT eblip-29624 3 58 the the DET eblip-29624 3 59 researchers researcher NOUN eblip-29624 3 60 examined examine VERB eblip-29624 3 61 transcripts transcript NOUN eblip-29624 3 62 , , PUNCT eblip-29624 3 63 metadata metadata NOUN eblip-29624 3 64 , , PUNCT eblip-29624 3 65 and and CCONJ eblip-29624 3 66 survey survey NOUN eblip-29624 3 67 results result NOUN eblip-29624 3 68 from from ADP eblip-29624 3 69 473 473 NUM eblip-29624 3 70 chat chat NOUN eblip-29624 3 71 interactions interaction NOUN eblip-29624 3 72 originating originate VERB eblip-29624 3 73 from from ADP eblip-29624 3 74 13 13 NUM eblip-29624 3 75 universities university NOUN eblip-29624 3 76 between between ADP eblip-29624 3 77 june june PROPN eblip-29624 3 78 and and CCONJ eblip-29624 3 79 december december PROPN eblip-29624 3 80 2016 2016 NUM eblip-29624 3 81 . . PUNCT eblip-29624 4 1 transcripts transcript NOUN eblip-29624 4 2 were be AUX eblip-29624 4 3 coded code VERB eblip-29624 4 4 for for ADP eblip-29624 4 5 user user NOUN eblip-29624 4 6 , , PUNCT eblip-29624 4 7 operator operator NOUN eblip-29624 4 8 , , PUNCT eblip-29624 4 9 and and CCONJ eblip-29624 4 10 question question NOUN eblip-29624 4 11 type type NOUN eblip-29624 4 12 ; ; PUNCT eblip-29624 4 13 mismatches mismatch NOUN eblip-29624 4 14 between between ADP eblip-29624 4 15 the the DET eblip-29624 4 16 chat chat NOUN eblip-29624 4 17 operator operator NOUN eblip-29624 4 18 and and CCONJ eblip-29624 4 19 user user NOUN eblip-29624 4 20 ’s ’s PART eblip-29624 4 21 institutions institution NOUN eblip-29624 4 22 , , PUNCT eblip-29624 4 23 and and CCONJ eblip-29624 4 24 reveals reveal NOUN eblip-29624 4 25 of of ADP eblip-29624 4 26 such such DET eblip-29624 4 27 a a DET eblip-29624 4 28 mismatch mismatch NOUN eblip-29624 4 29 ; ; PUNCT eblip-29624 4 30 how how SCONJ eblip-29624 4 31 busy busy ADJ eblip-29624 4 32 the the DET eblip-29624 4 33 shift shift NOUN eblip-29624 4 34 was be AUX eblip-29624 4 35 ; ; PUNCT eblip-29624 4 36 proximity proximity NOUN eblip-29624 4 37 to to ADP eblip-29624 4 38 the the DET eblip-29624 4 39 end end NOUN eblip-29624 4 40 of of ADP eblip-29624 4 41 a a DET eblip-29624 4 42 shift shift NOUN eblip-29624 4 43 or or CCONJ eblip-29624 4 44 service service NOUN eblip-29624 4 45 closure closure NOUN eblip-29624 4 46 ; ; PUNCT eblip-29624 4 47 and and CCONJ eblip-29624 4 48 reveals reveal NOUN eblip-29624 4 49 of of ADP eblip-29624 4 50 such such ADJ eblip-29624 4 51 aspects aspect NOUN eblip-29624 4 52 of of ADP eblip-29624 4 53 scheduling scheduling NOUN eblip-29624 4 54 . . PUNCT eblip-29624 5 1 chi chi ADJ eblip-29624 5 2 - - PUNCT eblip-29624 5 3 square square ADJ eblip-29624 5 4 tests test NOUN eblip-29624 5 5 and and CCONJ eblip-29624 5 6 a a DET eblip-29624 5 7 binary binary ADJ eblip-29624 5 8 logistic logistic ADJ eblip-29624 5 9 regression regression NOUN eblip-29624 5 10 were be AUX eblip-29624 5 11 performed perform VERB eblip-29624 5 12 to to PART eblip-29624 5 13 compare compare VERB eblip-29624 5 14 variables variable NOUN eblip-29624 5 15 to to ADP eblip-29624 5 16 user user NOUN eblip-29624 5 17 dissatisfaction dissatisfaction NOUN eblip-29624 5 18 . . PUNCT eblip-29624 5 19     SPACE eblip-29624 6 1 results result VERB eblip-29624 6 2 – – PUNCT eblip-29624 6 3 there there PRON eblip-29624 6 4 were be VERB eblip-29624 6 5 no no DET eblip-29624 6 6 significant significant ADJ eblip-29624 6 7 relationships relationship NOUN eblip-29624 6 8 between between ADP eblip-29624 6 9 user user NOUN eblip-29624 6 10 dissatisfaction dissatisfaction NOUN eblip-29624 6 11 and and CCONJ eblip-29624 6 12 user user NOUN eblip-29624 6 13 type type NOUN eblip-29624 6 14 , , PUNCT eblip-29624 6 15 question question NOUN eblip-29624 6 16 type type NOUN eblip-29624 6 17 , , PUNCT eblip-29624 6 18 institutional institutional ADJ eblip-29624 6 19 mismatch mismatch NOUN eblip-29624 6 20 , , PUNCT eblip-29624 6 21 busy busy ADJ eblip-29624 6 22 shifts shift NOUN eblip-29624 6 23 , , PUNCT eblip-29624 6 24 chats chat NOUN eblip-29624 6 25 initiated initiate VERB eblip-29624 6 26 near near ADP eblip-29624 6 27 the the DET eblip-29624 6 28 end end NOUN eblip-29624 6 29 of of ADP eblip-29624 6 30 a a DET eblip-29624 6 31 shift shift NOUN eblip-29624 6 32 or or CCONJ eblip-29624 6 33 service service NOUN eblip-29624 6 34 closure closure NOUN eblip-29624 6 35 time time NOUN eblip-29624 6 36 , , PUNCT eblip-29624 6 37 or or CCONJ eblip-29624 6 38 reveals reveal VERB eblip-29624 6 39 about about ADP eblip-29624 6 40 aspects aspect NOUN eblip-29624 6 41 of of ADP eblip-29624 6 42 scheduling scheduling NOUN eblip-29624 6 43 . . PUNCT eblip-29624 7 1 however however ADV eblip-29624 7 2 , , PUNCT eblip-29624 7 3 revealing reveal VERB eblip-29624 7 4 an an DET eblip-29624 7 5 institutional institutional ADJ eblip-29624 7 6 mismatch mismatch NOUN eblip-29624 7 7 was be AUX eblip-29624 7 8 correlated correlate VERB eblip-29624 7 9 with with ADP eblip-29624 7 10 user user NOUN eblip-29624 7 11 dissatisfaction dissatisfaction NOUN eblip-29624 7 12 . . PUNCT eblip-29624 8 1 operator operator NOUN eblip-29624 8 2 type type NOUN eblip-29624 8 3 was be AUX eblip-29624 8 4 also also ADV eblip-29624 8 5 a a DET eblip-29624 8 6 significant significant ADJ eblip-29624 8 7 variable variable NOUN eblip-29624 8 8 ; ; PUNCT eblip-29624 8 9 users user NOUN eblip-29624 8 10 expressed express VERB eblip-29624 8 11 less less ADJ eblip-29624 8 12 dissatisfaction dissatisfaction NOUN eblip-29624 8 13 with with ADP eblip-29624 8 14 graduate graduate ADJ eblip-29624 8 15 student student NOUN eblip-29624 8 16 staff staff NOUN eblip-29624 8 17 hired hire VERB eblip-29624 8 18 by by ADP eblip-29624 8 19 the the DET eblip-29624 8 20 consortium consortium NOUN eblip-29624 8 21 . . PUNCT eblip-29624 8 22     SPACE eblip-29624 9 1 conclusions conclusion NOUN eblip-29624 9 2 – – PUNCT eblip-29624 9 3 the the DET eblip-29624 9 4 study study NOUN eblip-29624 9 5 largely largely ADV eblip-29624 9 6 reaffirmed reaffirm VERB eblip-29624 9 7 the the DET eblip-29624 9 8 consortium consortium NOUN eblip-29624 9 9 ’s ’s PART eblip-29624 9 10 service service NOUN eblip-29624 9 11 model model NOUN eblip-29624 9 12 , , PUNCT eblip-29624 9 13 staffing staffing NOUN eblip-29624 9 14 practices practice NOUN eblip-29624 9 15 , , PUNCT eblip-29624 9 16 and and CCONJ eblip-29624 9 17 policies policy NOUN eblip-29624 9 18 . . PUNCT eblip-29624 10 1 users user NOUN eblip-29624 10 2 are be AUX eblip-29624 10 3 not not PART eblip-29624 10 4 dissatisfied dissatisfied ADJ eblip-29624 10 5 with with ADP eblip-29624 10 6 the the DET eblip-29624 10 7 service service NOUN eblip-29624 10 8 received receive VERB eblip-29624 10 9 from from ADP eblip-29624 10 10 chat chat PROPN eblip-29624 10 11 operators operator NOUN eblip-29624 10 12 at at ADP eblip-29624 10 13 partner partner NOUN eblip-29624 10 14 institutions institution NOUN eblip-29624 10 15 , , PUNCT eblip-29624 10 16 or or CCONJ eblip-29624 10 17 by by ADP eblip-29624 10 18 service service NOUN eblip-29624 10 19 provided provide VERB eblip-29624 10 20 by by ADP eblip-29624 10 21 non non NOUN eblip-29624 10 22 - - NOUN eblip-29624 10 23 librarians librarian NOUN eblip-29624 10 24 . . PUNCT eblip-29624 11 1 current current ADJ eblip-29624 11 2 policies policy NOUN eblip-29624 11 3 for for ADP eblip-29624 11 4 scheduling scheduling NOUN eblip-29624 11 5 , , PUNCT eblip-29624 11 6 handling handle VERB eblip-29624 11 7 shift shift NOUN eblip-29624 11 8 changes change NOUN eblip-29624 11 9 , , PUNCT eblip-29624 11 10 and and CCONJ eblip-29624 11 11 service service NOUN eblip-29624 11 12 closure closure NOUN eblip-29624 11 13 are be AUX eblip-29624 11 14 appropriate appropriate ADJ eblip-29624 11 15 , , PUNCT eblip-29624 11 16 but but CCONJ eblip-29624 11 17 best good ADJ eblip-29624 11 18 practices practice NOUN eblip-29624 11 19 related relate VERB eblip-29624 11 20 to to ADP eblip-29624 11 21 disclosing disclose VERB eblip-29624 11 22 institutional institutional ADJ eblip-29624 11 23 mismatches mismatch NOUN eblip-29624 11 24 may may AUX eblip-29624 11 25 need need VERB eblip-29624 11 26 to to PART eblip-29624 11 27 be be AUX eblip-29624 11 28 changed change VERB eblip-29624 11 29 . . PUNCT eblip-29624 12 1 this this DET eblip-29624 12 2 exercise exercise NOUN eblip-29624 12 3 demonstrates demonstrate VERB eblip-29624 12 4 that that SCONJ eblip-29624 12 5 institutions institution NOUN eblip-29624 12 6 can can AUX eblip-29624 12 7 trust trust VERB eblip-29624 12 8 the the DET eblip-29624 12 9 consortium consortium NOUN eblip-29624 12 10 with with ADP eblip-29624 12 11 their their PRON eblip-29624 12 12 local local ADJ eblip-29624 12 13 users user NOUN eblip-29624 12 14 ’ ' PUNCT eblip-29624 12 15 needs need NOUN eblip-29624 12 16 , , PUNCT eblip-29624 12 17 and and CCONJ eblip-29624 12 18 underscores underscore VERB eblip-29624 12 19 the the DET eblip-29624 12 20 need need NOUN eblip-29624 12 21 for for ADP eblip-29624 12 22 periodic periodic ADJ eblip-29624 12 23 service service NOUN eblip-29624 12 24 review review NOUN eblip-29624 12 25 . . PUNCT eblip-29624 12 26         SPACE eblip-29624 13 1 introduction introduction NOUN eblip-29624 13 2     SPACE eblip-29624 13 3 chat chat NOUN eblip-29624 13 4 reference reference NOUN eblip-29624 13 5 has have AUX eblip-29624 13 6 become become VERB eblip-29624 13 7 increasingly increasingly ADV eblip-29624 13 8 common common ADJ eblip-29624 13 9 since since SCONJ eblip-29624 13 10 its its PRON eblip-29624 13 11 inception inception NOUN eblip-29624 13 12 in in ADP eblip-29624 13 13 the the DET eblip-29624 13 14 mid-1990s mid-1990 NOUN eblip-29624 13 15 , , PUNCT eblip-29624 13 16 and and CCONJ eblip-29624 13 17 is be AUX eblip-29624 13 18 now now ADV eblip-29624 13 19 an an DET eblip-29624 13 20 integral integral ADJ eblip-29624 13 21 part part NOUN eblip-29624 13 22 of of ADP eblip-29624 13 23 library library ADJ eblip-29624 13 24 reference reference NOUN eblip-29624 13 25 services service NOUN eblip-29624 13 26 ( ( PUNCT eblip-29624 13 27 radford radford PROPN eblip-29624 13 28 & & CCONJ eblip-29624 13 29 kern kern PROPN eblip-29624 13 30 , , PUNCT eblip-29624 13 31 2006 2006 NUM eblip-29624 13 32 ) ) PUNCT eblip-29624 13 33 . . PUNCT eblip-29624 14 1 a a DET eblip-29624 14 2 study study NOUN eblip-29624 14 3 by by ADP eblip-29624 14 4 yang yang PROPN eblip-29624 14 5 and and CCONJ eblip-29624 14 6 dalal dalal PROPN eblip-29624 14 7 ( ( PUNCT eblip-29624 14 8 2015 2015 NUM eblip-29624 14 9 ) ) PUNCT eblip-29624 14 10 found find VERB eblip-29624 14 11 that that SCONJ eblip-29624 14 12 48 48 NUM eblip-29624 14 13 % % NOUN eblip-29624 14 14 of of ADP eblip-29624 14 15 college college NOUN eblip-29624 14 16 and and CCONJ eblip-29624 14 17 university university NOUN eblip-29624 14 18 libraries library NOUN eblip-29624 14 19 in in ADP eblip-29624 14 20 north north PROPN eblip-29624 14 21 america america PROPN eblip-29624 14 22 offer offer VERB eblip-29624 14 23 a a DET eblip-29624 14 24 chat chat NOUN eblip-29624 14 25 service service NOUN eblip-29624 14 26 . . PUNCT eblip-29624 15 1 almost almost ADV eblip-29624 15 2 a a DET eblip-29624 15 3 quarter quarter NOUN eblip-29624 15 4 of of ADP eblip-29624 15 5 these these DET eblip-29624 15 6 libraries library NOUN eblip-29624 15 7 provide provide VERB eblip-29624 15 8 chat chat NOUN eblip-29624 15 9 service service NOUN eblip-29624 15 10 through through ADP eblip-29624 15 11 a a DET eblip-29624 15 12 consortium consortium NOUN eblip-29624 15 13 , , PUNCT eblip-29624 15 14 and and CCONJ eblip-29624 15 15 the the DET eblip-29624 15 16 trend trend NOUN eblip-29624 15 17 toward toward ADP eblip-29624 15 18 collaboration collaboration NOUN eblip-29624 15 19 is be AUX eblip-29624 15 20 increasing increase VERB eblip-29624 15 21 ( ( PUNCT eblip-29624 15 22 pomerantz pomerantz NOUN eblip-29624 15 23 , , PUNCT eblip-29624 15 24 2006 2006 NUM eblip-29624 15 25 ; ; PUNCT eblip-29624 15 26 yang yang PROPN eblip-29624 15 27 & & CCONJ eblip-29624 15 28 dalal dalal PROPN eblip-29624 15 29 , , PUNCT eblip-29624 15 30 2015 2015 NUM eblip-29624 15 31 ) ) PUNCT eblip-29624 15 32 . . PUNCT eblip-29624 15 33     SPACE eblip-29624 16 1 chat chat NOUN eblip-29624 16 2 reference reference NOUN eblip-29624 16 3 is be AUX eblip-29624 16 4 more more ADJ eblip-29624 16 5 resource resource NOUN eblip-29624 16 6 - - PUNCT eblip-29624 16 7 intensive intensive ADJ eblip-29624 16 8 than than ADP eblip-29624 16 9 traditional traditional ADJ eblip-29624 16 10 in in ADP eblip-29624 16 11 - - PUNCT eblip-29624 16 12 person person NOUN eblip-29624 16 13 service service NOUN eblip-29624 16 14 due due ADP eblip-29624 16 15 to to ADP eblip-29624 16 16 labor labor NOUN eblip-29624 16 17 and and CCONJ eblip-29624 16 18 software software NOUN eblip-29624 16 19 costs cost NOUN eblip-29624 16 20 ( ( PUNCT eblip-29624 16 21 weak weak ADJ eblip-29624 16 22 & & CCONJ eblip-29624 16 23 luo luo PROPN eblip-29624 16 24 , , PUNCT eblip-29624 16 25 2014 2014 NUM eblip-29624 16 26 ) ) PUNCT eblip-29624 16 27 . . PUNCT eblip-29624 17 1 many many ADJ eblip-29624 17 2 institutions institution NOUN eblip-29624 17 3 find find VERB eblip-29624 17 4 it it PRON eblip-29624 17 5 difficult difficult ADJ eblip-29624 17 6 to to PART eblip-29624 17 7 launch launch VERB eblip-29624 17 8 or or CCONJ eblip-29624 17 9 maintain maintain VERB eblip-29624 17 10 a a DET eblip-29624 17 11 local local ADJ eblip-29624 17 12 chat chat NOUN eblip-29624 17 13 service service NOUN eblip-29624 17 14 for for ADP eblip-29624 17 15 budgetary budgetary ADJ eblip-29624 17 16 or or CCONJ eblip-29624 17 17 staffing staffing NOUN eblip-29624 17 18 reasons reason NOUN eblip-29624 17 19 , , PUNCT eblip-29624 17 20 especially especially ADV eblip-29624 17 21 if if SCONJ eblip-29624 17 22 usage usage NOUN eblip-29624 17 23 is be AUX eblip-29624 17 24 low low ADJ eblip-29624 17 25 ( ( PUNCT eblip-29624 17 26 eakin eakin PROPN eblip-29624 17 27 & & CCONJ eblip-29624 17 28 pomerantz pomerantz NOUN eblip-29624 17 29 , , PUNCT eblip-29624 17 30 2009 2009 NUM eblip-29624 17 31 ; ; PUNCT eblip-29624 17 32 helfer helfer PROPN eblip-29624 17 33 , , PUNCT eblip-29624 17 34 2003 2003 NUM eblip-29624 17 35 ; ; PUNCT eblip-29624 17 36 radford radford PROPN eblip-29624 17 37 & & CCONJ eblip-29624 17 38 kern kern PROPN eblip-29624 17 39 , , PUNCT eblip-29624 17 40 2006 2006 NUM eblip-29624 17 41 ) ) PUNCT eblip-29624 17 42 . . PUNCT eblip-29624 18 1 in in ADP eblip-29624 18 2 an an DET eblip-29624 18 3 effort effort NOUN eblip-29624 18 4 to to PART eblip-29624 18 5 make make VERB eblip-29624 18 6 chat chat NOUN eblip-29624 18 7 reference reference NOUN eblip-29624 18 8 more more ADJ eblip-29624 18 9 cost cost NOUN eblip-29624 18 10 - - PUNCT eblip-29624 18 11 efficient efficient ADJ eblip-29624 18 12 and and CCONJ eblip-29624 18 13 sustainable sustainable ADJ eblip-29624 18 14 , , PUNCT eblip-29624 18 15 many many ADJ eblip-29624 18 16 libraries library NOUN eblip-29624 18 17 have have AUX eblip-29624 18 18 joined join VERB eblip-29624 18 19 consortial consortial ADJ eblip-29624 18 20 arrangements arrangement NOUN eblip-29624 18 21 ( ( PUNCT eblip-29624 18 22 coffman coffman PROPN eblip-29624 18 23 & & CCONJ eblip-29624 18 24 arret arret PROPN eblip-29624 18 25 , , PUNCT eblip-29624 18 26 2004b 2004b NUM eblip-29624 18 27 ; ; PUNCT eblip-29624 18 28 peters peters PROPN eblip-29624 18 29 , , PUNCT eblip-29624 18 30 2002 2002 NUM eblip-29624 18 31 ; ; PUNCT eblip-29624 18 32 powers power NOUN eblip-29624 18 33 , , PUNCT eblip-29624 18 34 nolen nolen PROPN eblip-29624 18 35 , , PUNCT eblip-29624 18 36 zhang zhang PROPN eblip-29624 18 37 , , PUNCT eblip-29624 18 38 xu xu PROPN eblip-29624 18 39 , , PUNCT eblip-29624 18 40 & & CCONJ eblip-29624 18 41 peyton peyton PROPN eblip-29624 18 42 , , PUNCT eblip-29624 18 43 2010 2010 NUM eblip-29624 18 44 ) ) PUNCT eblip-29624 18 45 . . PUNCT eblip-29624 19 1 by by ADP eblip-29624 19 2 coming come VERB eblip-29624 19 3 together together ADV eblip-29624 19 4 , , PUNCT eblip-29624 19 5 libraries library NOUN eblip-29624 19 6 can can AUX eblip-29624 19 7 mitigate mitigate VERB eblip-29624 19 8 the the DET eblip-29624 19 9 risks risk NOUN eblip-29624 19 10 of of ADP eblip-29624 19 11 launching launch VERB eblip-29624 19 12 a a DET eblip-29624 19 13 new new ADJ eblip-29624 19 14 service service NOUN eblip-29624 19 15 , , PUNCT eblip-29624 19 16 build build VERB eblip-29624 19 17 a a DET eblip-29624 19 18 centralized centralized ADJ eblip-29624 19 19 infrastructure infrastructure NOUN eblip-29624 19 20 , , PUNCT eblip-29624 19 21 share share NOUN eblip-29624 19 22 costs cost NOUN eblip-29624 19 23 and and CCONJ eblip-29624 19 24 staffing staffing NOUN eblip-29624 19 25 demands demand NOUN eblip-29624 19 26 , , PUNCT eblip-29624 19 27 extend extend VERB eblip-29624 19 28 service service NOUN eblip-29624 19 29 hours hour NOUN eblip-29624 19 30 , , PUNCT eblip-29624 19 31 and and CCONJ eblip-29624 19 32 tap tap VERB eblip-29624 19 33 into into ADP eblip-29624 19 34 a a DET eblip-29624 19 35 larger large ADJ eblip-29624 19 36 target target NOUN eblip-29624 19 37 audience audience NOUN eblip-29624 19 38 to to PART eblip-29624 19 39 increase increase VERB eblip-29624 19 40 service service NOUN eblip-29624 19 41 usage usage NOUN eblip-29624 19 42 ( ( PUNCT eblip-29624 19 43 bailey bailey NOUN eblip-29624 19 44 - - PUNCT eblip-29624 19 45 hainer hainer NOUN eblip-29624 19 46 , , PUNCT eblip-29624 19 47 2005 2005 NUM eblip-29624 19 48 ; ; PUNCT eblip-29624 19 49 breeding breeding NOUN eblip-29624 19 50 , , PUNCT eblip-29624 19 51 2001 2001 NUM eblip-29624 19 52 ; ; PUNCT eblip-29624 19 53 coffman coffman PROPN eblip-29624 19 54 & & CCONJ eblip-29624 19 55 arret arret PROPN eblip-29624 19 56 , , PUNCT eblip-29624 19 57 2004a 2004a NUM eblip-29624 19 58 ) ) PUNCT eblip-29624 19 59 . . PUNCT eblip-29624 19 60     SPACE eblip-29624 20 1 service service NOUN eblip-29624 20 2 quality quality NOUN eblip-29624 20 3 is be AUX eblip-29624 20 4 often often ADV eblip-29624 20 5 a a DET eblip-29624 20 6 point point NOUN eblip-29624 20 7 of of ADP eblip-29624 20 8 concern concern NOUN eblip-29624 20 9 with with ADP eblip-29624 20 10 consortial consortial ADJ eblip-29624 20 11 chat chat NOUN eblip-29624 20 12 reference reference NOUN eblip-29624 20 13 services service NOUN eblip-29624 20 14 ( ( PUNCT eblip-29624 20 15 meert meert NOUN eblip-29624 20 16 & & CCONJ eblip-29624 20 17 given give VERB eblip-29624 20 18 , , PUNCT eblip-29624 20 19 2009 2009 NUM eblip-29624 20 20 ) ) PUNCT eblip-29624 20 21 . . PUNCT eblip-29624 21 1 many many ADJ eblip-29624 21 2 libraries library NOUN eblip-29624 21 3 express express VERB eblip-29624 21 4 doubt doubt NOUN eblip-29624 21 5 that that SCONJ eblip-29624 21 6 staff staff NOUN eblip-29624 21 7 from from ADP eblip-29624 21 8 outside outside ADP eblip-29624 21 9 their their PRON eblip-29624 21 10 institution institution NOUN eblip-29624 21 11 can can AUX eblip-29624 21 12 respond respond VERB eblip-29624 21 13 to to ADP eblip-29624 21 14 their their PRON eblip-29624 21 15 users user NOUN eblip-29624 21 16 ’ ’ PART eblip-29624 21 17 questions question NOUN eblip-29624 21 18 effectively effectively ADV eblip-29624 21 19 , , PUNCT eblip-29624 21 20 especially especially ADV eblip-29624 21 21 queries query NOUN eblip-29624 21 22 that that PRON eblip-29624 21 23 are be AUX eblip-29624 21 24 local local ADJ eblip-29624 21 25 in in ADP eblip-29624 21 26 nature nature NOUN eblip-29624 21 27 ( ( PUNCT eblip-29624 21 28 berry berry NOUN eblip-29624 21 29 , , PUNCT eblip-29624 21 30 casado casado PROPN eblip-29624 21 31 , , PUNCT eblip-29624 21 32 & & CCONJ eblip-29624 21 33 dixon dixon PROPN eblip-29624 21 34 , , PUNCT eblip-29624 21 35 2003 2003 NUM eblip-29624 21 36 ; ; PUNCT eblip-29624 21 37 bishop bishop PROPN eblip-29624 21 38 , , PUNCT eblip-29624 21 39 2011 2011 NUM eblip-29624 21 40 ) ) PUNCT eblip-29624 21 41 . . PUNCT eblip-29624 22 1 the the DET eblip-29624 22 2 appropriate appropriate ADJ eblip-29624 22 3 staffing staffing NOUN eblip-29624 22 4 for for ADP eblip-29624 22 5 collaborative collaborative ADJ eblip-29624 22 6 chat chat NOUN eblip-29624 22 7 services service NOUN eblip-29624 22 8 is be AUX eblip-29624 22 9 also also ADV eblip-29624 22 10 a a DET eblip-29624 22 11 matter matter NOUN eblip-29624 22 12 of of ADP eblip-29624 22 13 debate debate NOUN eblip-29624 22 14 . . PUNCT eblip-29624 23 1 approximately approximately ADV eblip-29624 23 2 39 39 NUM eblip-29624 23 3 % % NOUN eblip-29624 23 4 of of ADP eblip-29624 23 5 academic academic ADJ eblip-29624 23 6 libraries library NOUN eblip-29624 23 7 rely rely VERB eblip-29624 23 8 on on ADP eblip-29624 23 9 paraprofessional paraprofessional ADJ eblip-29624 23 10 staff staff NOUN eblip-29624 23 11 or or CCONJ eblip-29624 23 12 library library NOUN eblip-29624 23 13 school school NOUN eblip-29624 23 14 students student NOUN eblip-29624 23 15 to to PART eblip-29624 23 16 staff staff VERB eblip-29624 23 17 a a DET eblip-29624 23 18 consortial consortial ADJ eblip-29624 23 19 chat chat NOUN eblip-29624 23 20 reference reference NOUN eblip-29624 23 21 service service NOUN eblip-29624 23 22 ( ( PUNCT eblip-29624 23 23 devine devine PROPN eblip-29624 23 24 , , PUNCT eblip-29624 23 25 bounds bound NOUN eblip-29624 23 26 - - PUNCT eblip-29624 23 27 paladino paladino PROPN eblip-29624 23 28 , , PUNCT eblip-29624 23 29 & & CCONJ eblip-29624 23 30 davis davis PROPN eblip-29624 23 31 , , PUNCT eblip-29624 23 32 2011 2011 NUM eblip-29624 23 33 ) ) PUNCT eblip-29624 23 34 . . PUNCT eblip-29624 24 1 while while SCONJ eblip-29624 24 2 expanding expand VERB eblip-29624 24 3 the the DET eblip-29624 24 4 operator operator NOUN eblip-29624 24 5 pool pool NOUN eblip-29624 24 6 beyond beyond ADP eblip-29624 24 7 librarians librarian NOUN eblip-29624 24 8 is be AUX eblip-29624 24 9 a a DET eblip-29624 24 10 cost cost NOUN eblip-29624 24 11 - - PUNCT eblip-29624 24 12 effective effective ADJ eblip-29624 24 13 way way NOUN eblip-29624 24 14 to to PART eblip-29624 24 15 make make VERB eblip-29624 24 16 up up ADP eblip-29624 24 17 staffing staff VERB eblip-29624 24 18 deficits deficit NOUN eblip-29624 24 19 and and CCONJ eblip-29624 24 20 extend extend VERB eblip-29624 24 21 service service NOUN eblip-29624 24 22 hours hour NOUN eblip-29624 24 23 into into ADP eblip-29624 24 24 the the DET eblip-29624 24 25 evenings evening NOUN eblip-29624 24 26 and and CCONJ eblip-29624 24 27 weekends weekend NOUN eblip-29624 24 28 ( ( PUNCT eblip-29624 24 29 blonde blonde ADJ eblip-29624 24 30 , , PUNCT eblip-29624 24 31 2006 2006 NUM eblip-29624 24 32 ) ) PUNCT eblip-29624 24 33 , , PUNCT eblip-29624 24 34 there there PRON eblip-29624 24 35 is be VERB eblip-29624 24 36 some some DET eblip-29624 24 37 resistance resistance NOUN eblip-29624 24 38 to to ADP eblip-29624 24 39 the the DET eblip-29624 24 40 practice practice NOUN eblip-29624 24 41 , , PUNCT eblip-29624 24 42 as as SCONJ eblip-29624 24 43 librarians librarian NOUN eblip-29624 24 44 are be AUX eblip-29624 24 45 considered consider VERB eblip-29624 24 46 the the DET eblip-29624 24 47 appropriate appropriate ADJ eblip-29624 24 48 staffing staffing NOUN eblip-29624 24 49 level level NOUN eblip-29624 24 50 for for ADP eblip-29624 24 51 answering answer VERB eblip-29624 24 52 research research NOUN eblip-29624 24 53 and and CCONJ eblip-29624 24 54 reference reference NOUN eblip-29624 24 55 questions question NOUN eblip-29624 24 56 ( ( PUNCT eblip-29624 24 57 weak weak ADJ eblip-29624 24 58 & & CCONJ eblip-29624 24 59 luo luo PROPN eblip-29624 24 60 , , PUNCT eblip-29624 24 61 2014 2014 NUM eblip-29624 24 62 ) ) PUNCT eblip-29624 24 63 . . PUNCT eblip-29624 24 64     SPACE eblip-29624 25 1 most most ADJ eblip-29624 25 2 of of ADP eblip-29624 25 3 the the DET eblip-29624 25 4 literature literature NOUN eblip-29624 25 5 about about ADP eblip-29624 25 6 consortial consortial ADJ eblip-29624 25 7 chat chat NOUN eblip-29624 25 8 services service NOUN eblip-29624 25 9 concerning concern VERB eblip-29624 25 10 service service NOUN eblip-29624 25 11 quality quality NOUN eblip-29624 25 12 focuses focus VERB eblip-29624 25 13 on on ADP eblip-29624 25 14 the the DET eblip-29624 25 15 completeness completeness NOUN eblip-29624 25 16 and and CCONJ eblip-29624 25 17 correctness correctness NOUN eblip-29624 25 18 of of ADP eblip-29624 25 19 librarians librarian NOUN eblip-29624 25 20 ’ ’ PART eblip-29624 25 21 responses response NOUN eblip-29624 25 22 and and CCONJ eblip-29624 25 23 staff staff NOUN eblip-29624 25 24 members member NOUN eblip-29624 25 25 ’ ' PUNCT eblip-29624 25 26 adherence adherence NOUN eblip-29624 25 27 to to ADP eblip-29624 25 28 behavioral behavioral ADJ eblip-29624 25 29 guidelines guideline NOUN eblip-29624 25 30 . . PUNCT eblip-29624 26 1 although although SCONJ eblip-29624 26 2 some some DET eblip-29624 26 3 studies study NOUN eblip-29624 26 4 have have AUX eblip-29624 26 5 reported report VERB eblip-29624 26 6 on on ADP eblip-29624 26 7 user user NOUN eblip-29624 26 8 satisfaction satisfaction NOUN eblip-29624 26 9 , , PUNCT eblip-29624 26 10 no no DET eblip-29624 26 11 studies study NOUN eblip-29624 26 12 have have AUX eblip-29624 26 13 investigated investigate VERB eblip-29624 26 14 factors factor NOUN eblip-29624 26 15 affecting affect VERB eblip-29624 26 16 user user NOUN eblip-29624 26 17 dissatisfaction dissatisfaction NOUN eblip-29624 26 18 in in ADP eblip-29624 26 19 the the DET eblip-29624 26 20 consortial consortial ADJ eblip-29624 26 21 context context NOUN eblip-29624 26 22 . . PUNCT eblip-29624 27 1 this this DET eblip-29624 27 2 paper paper NOUN eblip-29624 27 3 attempts attempt VERB eblip-29624 27 4 to to PART eblip-29624 27 5 fill fill VERB eblip-29624 27 6 the the DET eblip-29624 27 7 gap gap NOUN eblip-29624 27 8 by by ADP eblip-29624 27 9 reporting report VERB eblip-29624 27 10 on on ADP eblip-29624 27 11 an an DET eblip-29624 27 12 evaluation evaluation NOUN eblip-29624 27 13 of of ADP eblip-29624 27 14 an an DET eblip-29624 27 15 academic academic ADJ eblip-29624 27 16 library library NOUN eblip-29624 27 17 consortium consortium NOUN eblip-29624 27 18 ’s ’s PART eblip-29624 27 19 chat chat PROPN eblip-29624 27 20 reference reference NOUN eblip-29624 27 21 service service NOUN eblip-29624 27 22 . . PUNCT eblip-29624 28 1 using use VERB eblip-29624 28 2 transcript transcript NOUN eblip-29624 28 3 analysis analysis NOUN eblip-29624 28 4 and and CCONJ eblip-29624 28 5 exit exit NOUN eblip-29624 28 6 survey survey NOUN eblip-29624 28 7 responses response NOUN eblip-29624 28 8 , , PUNCT eblip-29624 28 9 the the DET eblip-29624 28 10 researchers researcher NOUN eblip-29624 28 11 examined examine VERB eblip-29624 28 12 whether whether SCONJ eblip-29624 28 13 the the DET eblip-29624 28 14 consortium consortium NOUN eblip-29624 28 15 ’s ’s PART eblip-29624 28 16 collaborative collaborative PROPN eblip-29624 28 17 service service NOUN eblip-29624 28 18 model model NOUN eblip-29624 28 19 , , PUNCT eblip-29624 28 20 staffing staffing NOUN eblip-29624 28 21 choices choice NOUN eblip-29624 28 22 , , PUNCT eblip-29624 28 23 and and CCONJ eblip-29624 28 24 policies policy NOUN eblip-29624 28 25 contributed contribute VERB eblip-29624 28 26 to to ADP eblip-29624 28 27 user user NOUN eblip-29624 28 28 dissatisfaction dissatisfaction NOUN eblip-29624 28 29 . . PUNCT eblip-29624 28 30     SPACE eblip-29624 29 1 literature literature PROPN eblip-29624 29 2 review review NOUN eblip-29624 29 3     SPACE eblip-29624 29 4 effectiveness effectiveness NOUN eblip-29624 29 5 of of ADP eblip-29624 29 6 the the DET eblip-29624 29 7 consortial consortial ADJ eblip-29624 29 8 model model NOUN eblip-29624 29 9     SPACE eblip-29624 29 10 location location NOUN eblip-29624 29 11 - - PUNCT eblip-29624 29 12 based base VERB eblip-29624 29 13 questions question NOUN eblip-29624 29 14     SPACE eblip-29624 29 15 collaborative collaborative ADJ eblip-29624 29 16 chat chat NOUN eblip-29624 29 17 reference reference NOUN eblip-29624 29 18 requires require VERB eblip-29624 29 19 participants participant NOUN eblip-29624 29 20 to to PART eblip-29624 29 21 respond respond VERB eblip-29624 29 22 to to ADP eblip-29624 29 23 questions question NOUN eblip-29624 29 24 concerning concern VERB eblip-29624 29 25 unfamiliar unfamiliar ADJ eblip-29624 29 26 libraries library NOUN eblip-29624 29 27 or or CCONJ eblip-29624 29 28 locations location NOUN eblip-29624 29 29 . . PUNCT eblip-29624 30 1 this this PRON eblip-29624 30 2 adds add VERB eblip-29624 30 3 a a DET eblip-29624 30 4 layer layer NOUN eblip-29624 30 5 of of ADP eblip-29624 30 6 complexity complexity NOUN eblip-29624 30 7 to to ADP eblip-29624 30 8 the the DET eblip-29624 30 9 reference reference NOUN eblip-29624 30 10 transaction transaction NOUN eblip-29624 30 11 , , PUNCT eblip-29624 30 12 as as SCONJ eblip-29624 30 13 answering answer VERB eblip-29624 30 14 questions question NOUN eblip-29624 30 15 from from ADP eblip-29624 30 16 across across ADP eblip-29624 30 17 the the DET eblip-29624 30 18 consortium consortium NOUN eblip-29624 30 19 may may AUX eblip-29624 30 20 require require VERB eblip-29624 30 21 local local ADJ eblip-29624 30 22 knowledge knowledge NOUN eblip-29624 30 23 , , PUNCT eblip-29624 30 24 the the DET eblip-29624 30 25 practical practical ADJ eblip-29624 30 26 , , PUNCT eblip-29624 30 27 collective collective ADJ eblip-29624 30 28 knowledge knowledge NOUN eblip-29624 30 29 that that PRON eblip-29624 30 30 is be AUX eblip-29624 30 31 rooted root VERB eblip-29624 30 32 in in ADP eblip-29624 30 33 a a DET eblip-29624 30 34 particular particular ADJ eblip-29624 30 35 place place NOUN eblip-29624 30 36 and and CCONJ eblip-29624 30 37 based base VERB eblip-29624 30 38 on on ADP eblip-29624 30 39 the the DET eblip-29624 30 40 immediacy immediacy NOUN eblip-29624 30 41 of of ADP eblip-29624 30 42 experience experience NOUN eblip-29624 30 43 ( ( PUNCT eblip-29624 30 44 geertz geertz NOUN eblip-29624 30 45 , , PUNCT eblip-29624 30 46 1983 1983 NUM eblip-29624 30 47 , , PUNCT eblip-29624 30 48 p. p. NOUN eblip-29624 30 49 75 75 NUM eblip-29624 30 50 ) ) PUNCT eblip-29624 30 51 . . PUNCT eblip-29624 31 1 researchers researcher NOUN eblip-29624 31 2 have have AUX eblip-29624 31 3 tried try VERB eblip-29624 31 4 to to PART eblip-29624 31 5 estimate estimate VERB eblip-29624 31 6 the the DET eblip-29624 31 7 proportion proportion NOUN eblip-29624 31 8 of of ADP eblip-29624 31 9 chat chat NOUN eblip-29624 31 10 questions question NOUN eblip-29624 31 11 that that PRON eblip-29624 31 12 require require VERB eblip-29624 31 13 local local ADJ eblip-29624 31 14 knowledge knowledge NOUN eblip-29624 31 15 . . PUNCT eblip-29624 32 1 bishop bishop PROPN eblip-29624 32 2 ( ( PUNCT eblip-29624 32 3 2011 2011 NUM eblip-29624 32 4 ) ) PUNCT eblip-29624 32 5 refers refer VERB eblip-29624 32 6 to to ADP eblip-29624 32 7 these these DET eblip-29624 32 8 queries query NOUN eblip-29624 32 9 as as ADP eblip-29624 32 10 location location NOUN eblip-29624 32 11 - - PUNCT eblip-29624 32 12 based base VERB eblip-29624 32 13 questions question NOUN eblip-29624 32 14 , , PUNCT eblip-29624 32 15 and and CCONJ eblip-29624 32 16 defines define VERB eblip-29624 32 17 them they PRON eblip-29624 32 18 as as ADP eblip-29624 32 19 questions question NOUN eblip-29624 32 20 that that PRON eblip-29624 32 21 concern concern VERB eblip-29624 32 22 the the DET eblip-29624 32 23 geography geography NOUN eblip-29624 32 24 of of ADP eblip-29624 32 25 a a DET eblip-29624 32 26 library library NOUN eblip-29624 32 27 location location NOUN eblip-29624 32 28 or or CCONJ eblip-29624 32 29 its its PRON eblip-29624 32 30 attributes attribute NOUN eblip-29624 32 31 , , PUNCT eblip-29624 32 32 such such ADJ eblip-29624 32 33 as as ADP eblip-29624 32 34 its its PRON eblip-29624 32 35 policies policy NOUN eblip-29624 32 36 , , PUNCT eblip-29624 32 37 services service NOUN eblip-29624 32 38 , , PUNCT eblip-29624 32 39 or or CCONJ eblip-29624 32 40 collections collection NOUN eblip-29624 32 41 ( ( PUNCT eblip-29624 32 42 bishop bishop NOUN eblip-29624 32 43 , , PUNCT eblip-29624 32 44 2012 2012 NUM eblip-29624 32 45 , , PUNCT eblip-29624 32 46 2013 2013 NUM eblip-29624 32 47 ) ) PUNCT eblip-29624 32 48 . . PUNCT eblip-29624 33 1 eight eight NUM eblip-29624 33 2 studies study NOUN eblip-29624 33 3 have have AUX eblip-29624 33 4 reported report VERB eblip-29624 33 5 the the DET eblip-29624 33 6 quantity quantity NOUN eblip-29624 33 7 of of ADP eblip-29624 33 8 location location NOUN eblip-29624 33 9 - - PUNCT eblip-29624 33 10 based base VERB eblip-29624 33 11 questions question NOUN eblip-29624 33 12 ; ; PUNCT eblip-29624 33 13 they they PRON eblip-29624 33 14 accounted account VERB eblip-29624 33 15 for for ADP eblip-29624 33 16 an an DET eblip-29624 33 17 average average NOUN eblip-29624 33 18 of of ADP eblip-29624 33 19 35 35 NUM eblip-29624 33 20 % % NOUN eblip-29624 33 21 of of ADP eblip-29624 33 22 total total ADJ eblip-29624 33 23 chat chat NOUN eblip-29624 33 24 volume volume NOUN eblip-29624 33 25 ( ( PUNCT eblip-29624 33 26 berry berry NOUN eblip-29624 33 27 et et PROPN eblip-29624 33 28 al al PROPN eblip-29624 33 29 . . PROPN eblip-29624 33 30 , , PUNCT eblip-29624 33 31 2003 2003 NUM eblip-29624 33 32 ; ; PUNCT eblip-29624 33 33 bishop bishop PROPN eblip-29624 33 34 , , PUNCT eblip-29624 33 35 2011 2011 NUM eblip-29624 33 36 , , PUNCT eblip-29624 33 37 2012 2012 NUM eblip-29624 33 38 ; ; PUNCT eblip-29624 33 39 bishop bishop PROPN eblip-29624 33 40 & & CCONJ eblip-29624 33 41 torrence torrence PROPN eblip-29624 33 42 , , PUNCT eblip-29624 33 43 2008 2008 NUM eblip-29624 33 44 ; ; PUNCT eblip-29624 33 45 coté coté X eblip-29624 33 46 , , PUNCT eblip-29624 33 47 kochkina kochkina NOUN eblip-29624 33 48 , , PUNCT eblip-29624 33 49 & & CCONJ eblip-29624 33 50 mawhinney mawhinney PROPN eblip-29624 33 51 , , PUNCT eblip-29624 33 52 2016 2016 NUM eblip-29624 33 53 ; ; PUNCT eblip-29624 33 54 hyde hyde PROPN eblip-29624 33 55 & & CCONJ eblip-29624 33 56 tucker tucker PROPN eblip-29624 33 57 - - PUNCT eblip-29624 33 58 raymond raymond PROPN eblip-29624 33 59 , , PUNCT eblip-29624 33 60 2006 2006 NUM eblip-29624 33 61 ; ; PUNCT eblip-29624 33 62 kwon kwon PROPN eblip-29624 33 63 , , PUNCT eblip-29624 33 64 2007 2007 NUM eblip-29624 33 65 ; ; PUNCT eblip-29624 33 66 sears sear NOUN eblip-29624 33 67 , , PUNCT eblip-29624 33 68 2001 2001 NUM eblip-29624 33 69 ) ) PUNCT eblip-29624 33 70 . . PUNCT eblip-29624 33 71     SPACE eblip-29624 34 1 evidence evidence NOUN eblip-29624 34 2 regarding regard VERB eblip-29624 34 3 consortial consortial ADJ eblip-29624 34 4 partners partner NOUN eblip-29624 34 5 ’ ' PUNCT eblip-29624 34 6 ability ability NOUN eblip-29624 34 7 to to PART eblip-29624 34 8 answer answer VERB eblip-29624 34 9 location location NOUN eblip-29624 34 10 - - PUNCT eblip-29624 34 11 based base VERB eblip-29624 34 12 questions question NOUN eblip-29624 34 13 is be AUX eblip-29624 34 14 mixed mixed ADJ eblip-29624 34 15 . . PUNCT eblip-29624 35 1 kwon kwon PROPN eblip-29624 35 2 ( ( PUNCT eblip-29624 35 3 2007 2007 NUM eblip-29624 35 4 ) ) PUNCT eblip-29624 35 5 found find VERB eblip-29624 35 6 that that SCONJ eblip-29624 35 7 local local ADJ eblip-29624 35 8 - - PUNCT eblip-29624 35 9 specific specific ADJ eblip-29624 35 10 questions question NOUN eblip-29624 35 11 are be AUX eblip-29624 35 12 answered answer VERB eblip-29624 35 13 less less ADV eblip-29624 35 14 completely completely ADV eblip-29624 35 15 than than ADP eblip-29624 35 16 non non ADJ eblip-29624 35 17 - - ADJ eblip-29624 35 18 local local ADJ eblip-29624 35 19 queries query NOUN eblip-29624 35 20 and and CCONJ eblip-29624 35 21 noted note VERB eblip-29624 35 22 lower low ADJ eblip-29624 35 23 user user NOUN eblip-29624 35 24 satisfaction satisfaction NOUN eblip-29624 35 25 among among ADP eblip-29624 35 26 patrons patron NOUN eblip-29624 35 27 with with ADP eblip-29624 35 28 local local ADJ eblip-29624 35 29 - - PUNCT eblip-29624 35 30 specific specific ADJ eblip-29624 35 31 questions question NOUN eblip-29624 35 32 . . PUNCT eblip-29624 36 1 bishop bishop PROPN eblip-29624 36 2 ( ( PUNCT eblip-29624 36 3 2011 2011 NUM eblip-29624 36 4 ) ) PUNCT eblip-29624 36 5 recorded record VERB eblip-29624 36 6 a a DET eblip-29624 36 7 45 45 NUM eblip-29624 36 8 % % NOUN eblip-29624 36 9 referral referral NOUN eblip-29624 36 10 rate rate NOUN eblip-29624 36 11 for for ADP eblip-29624 36 12 location location NOUN eblip-29624 36 13 - - PUNCT eblip-29624 36 14 based base VERB eblip-29624 36 15 questions question NOUN eblip-29624 36 16 , , PUNCT eblip-29624 36 17 with with ADP eblip-29624 36 18 non non ADJ eblip-29624 36 19 - - ADJ eblip-29624 36 20 local local ADJ eblip-29624 36 21 librarians librarian NOUN eblip-29624 36 22 referring refer VERB eblip-29624 36 23 significantly significantly ADV eblip-29624 36 24 more more ADV eblip-29624 36 25 than than ADP eblip-29624 36 26 local local ADJ eblip-29624 36 27 librarians librarian NOUN eblip-29624 36 28 . . PUNCT eblip-29624 37 1 however however ADV eblip-29624 37 2 , , PUNCT eblip-29624 37 3 the the DET eblip-29624 37 4 correctness correctness NOUN eblip-29624 37 5 of of ADP eblip-29624 37 6 responses response NOUN eblip-29624 37 7 to to ADP eblip-29624 37 8 location location NOUN eblip-29624 37 9 - - PUNCT eblip-29624 37 10 based base VERB eblip-29624 37 11 questions question NOUN eblip-29624 37 12 does do AUX eblip-29624 37 13 not not PART eblip-29624 37 14 differ differ VERB eblip-29624 37 15 greatly greatly ADV eblip-29624 37 16 between between ADP eblip-29624 37 17 local local ADJ eblip-29624 37 18 and and CCONJ eblip-29624 37 19 non non ADJ eblip-29624 37 20 - - ADJ eblip-29624 37 21 local local ADJ eblip-29624 37 22 librarians librarian NOUN eblip-29624 37 23 ( ( PUNCT eblip-29624 37 24 bishop bishop PROPN eblip-29624 37 25 , , PUNCT eblip-29624 37 26 2012 2012 NUM eblip-29624 37 27 ) ) PUNCT eblip-29624 37 28 . . PUNCT eblip-29624 37 29     SPACE eblip-29624 38 1 consortial consortial ADJ eblip-29624 38 2 service service NOUN eblip-29624 38 3 quality quality NOUN eblip-29624 38 4     SPACE eblip-29624 38 5 researchers researcher NOUN eblip-29624 38 6 have have AUX eblip-29624 38 7 also also ADV eblip-29624 38 8 examined examine VERB eblip-29624 38 9 the the DET eblip-29624 38 10 quality quality NOUN eblip-29624 38 11 of of ADP eblip-29624 38 12 service service NOUN eblip-29624 38 13 provided provide VERB eblip-29624 38 14 by by ADP eblip-29624 38 15 consortial consortial ADJ eblip-29624 38 16 chat chat NOUN eblip-29624 38 17 services service NOUN eblip-29624 38 18 . . PUNCT eblip-29624 39 1 meert meert NOUN eblip-29624 39 2 and and CCONJ eblip-29624 39 3 given give VERB eblip-29624 39 4 ( ( PUNCT eblip-29624 39 5 2009 2009 NUM eblip-29624 39 6 ) ) PUNCT eblip-29624 39 7 assessed assess VERB eblip-29624 39 8 the the DET eblip-29624 39 9 chat chat PROPN eblip-29624 39 10 service service NOUN eblip-29624 39 11 of of ADP eblip-29624 39 12 an an DET eblip-29624 39 13 academic academic ADJ eblip-29624 39 14 library library NOUN eblip-29624 39 15 participating participate VERB eblip-29624 39 16 in in ADP eblip-29624 39 17 a a DET eblip-29624 39 18 24/7 24/7 PROPN eblip-29624 39 19 consortium consortium NOUN eblip-29624 39 20 , , PUNCT eblip-29624 39 21 comparing compare VERB eblip-29624 39 22 local local ADJ eblip-29624 39 23 and and CCONJ eblip-29624 39 24 consortial consortial ADJ eblip-29624 39 25 staff staff NOUN eblip-29624 39 26 ’s ’s PART eblip-29624 39 27 adherence adherence NOUN eblip-29624 39 28 to to ADP eblip-29624 39 29 the the DET eblip-29624 39 30 library library NOUN eblip-29624 39 31 ’s ’s PART eblip-29624 39 32 in in ADP eblip-29624 39 33 - - PUNCT eblip-29624 39 34 house house NOUN eblip-29624 39 35 reference reference NOUN eblip-29624 39 36 quality quality NOUN eblip-29624 39 37 standards standard NOUN eblip-29624 39 38 . . PUNCT eblip-29624 40 1 adherence adherence NOUN eblip-29624 40 2 was be AUX eblip-29624 40 3 high high ADJ eblip-29624 40 4 overall overall ADJ eblip-29624 40 5 , , PUNCT eblip-29624 40 6 with with ADP eblip-29624 40 7 local local ADJ eblip-29624 40 8 staff staff NOUN eblip-29624 40 9 meeting meeting NOUN eblip-29624 40 10 standards standard NOUN eblip-29624 40 11 more more ADV eblip-29624 40 12 often often ADV eblip-29624 40 13 than than ADP eblip-29624 40 14 non non ADJ eblip-29624 40 15 - - ADJ eblip-29624 40 16 local local ADJ eblip-29624 40 17 staff staff NOUN eblip-29624 40 18 ( ( PUNCT eblip-29624 40 19 94 94 NUM eblip-29624 40 20 % % NOUN eblip-29624 40 21 vs. vs. ADP eblip-29624 40 22 82 82 NUM eblip-29624 40 23 % % NOUN eblip-29624 40 24 , , PUNCT eblip-29624 40 25 respectively respectively ADV eblip-29624 40 26 ) ) PUNCT eblip-29624 40 27 . . PUNCT eblip-29624 41 1 consortial consortial ADJ eblip-29624 41 2 staff staff NOUN eblip-29624 41 3 were be AUX eblip-29624 41 4 less less ADV eblip-29624 41 5 likely likely ADJ eblip-29624 41 6 to to PART eblip-29624 41 7 answer answer VERB eblip-29624 41 8 questions question NOUN eblip-29624 41 9 in in ADP eblip-29624 41 10 real real ADJ eblip-29624 41 11 time time NOUN eblip-29624 41 12 and and CCONJ eblip-29624 41 13 made make VERB eblip-29624 41 14 referrals referral NOUN eblip-29624 41 15 at at ADP eblip-29624 41 16 a a DET eblip-29624 41 17 higher high ADJ eblip-29624 41 18 rate rate NOUN eblip-29624 41 19 than than ADP eblip-29624 41 20 local local ADJ eblip-29624 41 21 staff staff NOUN eblip-29624 41 22 . . PUNCT eblip-29624 42 1 similarly similarly ADV eblip-29624 42 2 , , PUNCT eblip-29624 42 3 an an DET eblip-29624 42 4 evaluation evaluation NOUN eblip-29624 42 5 of of ADP eblip-29624 42 6 oregon oregon PROPN eblip-29624 42 7 ’s ’s PART eblip-29624 42 8 statewide statewide PROPN eblip-29624 42 9 chat chat PROPN eblip-29624 42 10 consortium consortium NOUN eblip-29624 42 11 uncovered uncover VERB eblip-29624 42 12 that that SCONJ eblip-29624 42 13 guidelines guideline NOUN eblip-29624 42 14 were be AUX eblip-29624 42 15 met meet VERB eblip-29624 42 16 in in ADP eblip-29624 42 17 62 62 NUM eblip-29624 42 18 % % NOUN eblip-29624 42 19 of of ADP eblip-29624 42 20 interactions interaction NOUN eblip-29624 42 21 , , PUNCT eblip-29624 42 22 but but CCONJ eblip-29624 42 23 staff staff NOUN eblip-29624 42 24 had have VERB eblip-29624 42 25 difficulties difficulty NOUN eblip-29624 42 26 working work VERB eblip-29624 42 27 with with ADP eblip-29624 42 28 non non ADJ eblip-29624 42 29 - - ADJ eblip-29624 42 30 local local ADJ eblip-29624 42 31 users user NOUN eblip-29624 42 32 , , PUNCT eblip-29624 42 33 including include VERB eblip-29624 42 34 making make VERB eblip-29624 42 35 referrals referral NOUN eblip-29624 42 36 ( ( PUNCT eblip-29624 42 37 hyde hyde PROPN eblip-29624 42 38 & & CCONJ eblip-29624 42 39 tucker tucker PROPN eblip-29624 42 40 - - PUNCT eblip-29624 42 41 raymond raymond PROPN eblip-29624 42 42 , , PUNCT eblip-29624 42 43 2006 2006 NUM eblip-29624 42 44 ) ) PUNCT eblip-29624 42 45 . . PUNCT eblip-29624 43 1 while while SCONJ eblip-29624 43 2 consortial consortial ADJ eblip-29624 43 3 operators operator NOUN eblip-29624 43 4 often often ADV eblip-29624 43 5 rely rely VERB eblip-29624 43 6 on on ADP eblip-29624 43 7 referrals referral NOUN eblip-29624 43 8 as as ADP eblip-29624 43 9 a a DET eblip-29624 43 10 strategy strategy NOUN eblip-29624 43 11 to to PART eblip-29624 43 12 handle handle VERB eblip-29624 43 13 non non ADJ eblip-29624 43 14 - - ADJ eblip-29624 43 15 local local ADJ eblip-29624 43 16 users user NOUN eblip-29624 43 17 ’ ' PUNCT eblip-29624 43 18 queries query NOUN eblip-29624 43 19 ( ( PUNCT eblip-29624 43 20 bishop bishop PROPN eblip-29624 43 21 , , PUNCT eblip-29624 43 22 sachs sachs PROPN eblip-29624 43 23 - - PUNCT eblip-29624 43 24 silveira silveira PROPN eblip-29624 43 25 , , PUNCT eblip-29624 43 26 & & CCONJ eblip-29624 43 27 avet avet PROPN eblip-29624 43 28 , , PUNCT eblip-29624 43 29 2011 2011 NUM eblip-29624 43 30 ) ) PUNCT eblip-29624 43 31 , , PUNCT eblip-29624 43 32 user user NOUN eblip-29624 43 33 satisfaction satisfaction NOUN eblip-29624 43 34 with with ADP eblip-29624 43 35 referrals referral NOUN eblip-29624 43 36 is be AUX eblip-29624 43 37 significantly significantly ADV eblip-29624 43 38 lower low ADJ eblip-29624 43 39 than than ADP eblip-29624 43 40 for for ADP eblip-29624 43 41 completed complete VERB eblip-29624 43 42 chats chat NOUN eblip-29624 43 43 . . PUNCT eblip-29624 44 1 referred refer VERB eblip-29624 44 2 users user NOUN eblip-29624 44 3 experienced experience VERB eblip-29624 44 4 the the DET eblip-29624 44 5 same same ADJ eblip-29624 44 6 degree degree NOUN eblip-29624 44 7 of of ADP eblip-29624 44 8 satisfaction satisfaction NOUN eblip-29624 44 9 as as ADP eblip-29624 44 10 patrons patron NOUN eblip-29624 44 11 who who PRON eblip-29624 44 12 received receive VERB eblip-29624 44 13 a a DET eblip-29624 44 14 partial partial ADJ eblip-29624 44 15 answer answer NOUN eblip-29624 44 16 or or CCONJ eblip-29624 44 17 no no DET eblip-29624 44 18 answer answer NOUN eblip-29624 44 19 at at ADP eblip-29624 44 20 all all ADV eblip-29624 44 21 ( ( PUNCT eblip-29624 44 22 kwon kwon PROPN eblip-29624 44 23 , , PUNCT eblip-29624 44 24 2006 2006 NUM eblip-29624 44 25 ) ) PUNCT eblip-29624 44 26 . . PUNCT eblip-29624 44 27     SPACE eblip-29624 44 28 despite despite SCONJ eblip-29624 44 29 these these DET eblip-29624 44 30 weaknesses weakness NOUN eblip-29624 44 31 , , PUNCT eblip-29624 44 32 consortial consortial ADJ eblip-29624 44 33 staff staff NOUN eblip-29624 44 34 are be AUX eblip-29624 44 35 capable capable ADJ eblip-29624 44 36 of of ADP eblip-29624 44 37 answering answer VERB eblip-29624 44 38 users user NOUN eblip-29624 44 39 ’ ' PUNCT eblip-29624 44 40 questions question NOUN eblip-29624 44 41 accurately accurately ADV eblip-29624 44 42 , , PUNCT eblip-29624 44 43 although although SCONJ eblip-29624 44 44 they they PRON eblip-29624 44 45 may may AUX eblip-29624 44 46 take take VERB eblip-29624 44 47 a a DET eblip-29624 44 48 different different ADJ eblip-29624 44 49 approach approach NOUN eblip-29624 44 50 than than ADP eblip-29624 44 51 local local ADJ eblip-29624 44 52 chat chat NOUN eblip-29624 44 53 operators operator NOUN eblip-29624 44 54 . . PUNCT eblip-29624 45 1 brown brown ADJ eblip-29624 45 2 ( ( PUNCT eblip-29624 45 3 2017 2017 NUM eblip-29624 45 4 ) ) PUNCT eblip-29624 45 5 examined examine VERB eblip-29624 45 6 transcripts transcript NOUN eblip-29624 45 7 at at ADP eblip-29624 45 8 a a DET eblip-29624 45 9 community community NOUN eblip-29624 45 10 college college NOUN eblip-29624 45 11 participating participate VERB eblip-29624 45 12 in in ADP eblip-29624 45 13 questionpoint questionpoint NOUN eblip-29624 45 14 ’s ’s PART eblip-29624 45 15 24/7 24/7 PROPN eblip-29624 45 16 reference reference NOUN eblip-29624 45 17 . . PUNCT eblip-29624 46 1 he he PRON eblip-29624 46 2 found find VERB eblip-29624 46 3 that that SCONJ eblip-29624 46 4 answers answer NOUN eblip-29624 46 5 from from ADP eblip-29624 46 6 consortial consortial ADJ eblip-29624 46 7 back back ADJ eblip-29624 46 8 - - PUNCT eblip-29624 46 9 up up ADP eblip-29624 46 10 staff staff NOUN eblip-29624 46 11 were be AUX eblip-29624 46 12 largely largely ADV eblip-29624 46 13 correct correct ADJ eblip-29624 46 14 , , PUNCT eblip-29624 46 15 but but CCONJ eblip-29624 46 16 they they PRON eblip-29624 46 17 often often ADV eblip-29624 46 18 provided provide VERB eblip-29624 46 19 more more ADJ eblip-29624 46 20 information information NOUN eblip-29624 46 21 rather rather ADV eblip-29624 46 22 than than ADP eblip-29624 46 23 taking take VERB eblip-29624 46 24 on on ADP eblip-29624 46 25 an an DET eblip-29624 46 26 instructional instructional ADJ eblip-29624 46 27 role role NOUN eblip-29624 46 28 . . PUNCT eblip-29624 47 1 peer peer NOUN eblip-29624 47 2 - - PUNCT eblip-29624 47 3 review review NOUN eblip-29624 47 4 of of ADP eblip-29624 47 5 transcripts transcript NOUN eblip-29624 47 6 from from ADP eblip-29624 47 7 the the DET eblip-29624 47 8 statewide statewide ADJ eblip-29624 47 9 ncknows ncknow NOUN eblip-29624 47 10 chat chat VERB eblip-29624 47 11 consortium consortium NOUN eblip-29624 47 12 found find VERB eblip-29624 47 13 that that SCONJ eblip-29624 47 14 external external ADJ eblip-29624 47 15 staff staff NOUN eblip-29624 47 16 from from ADP eblip-29624 47 17 the the DET eblip-29624 47 18 24/7 24/7 PROPN eblip-29624 47 19 reference reference NOUN eblip-29624 47 20 company company NOUN eblip-29624 47 21 received receive VERB eblip-29624 47 22 similar similar ADJ eblip-29624 47 23 scores score NOUN eblip-29624 47 24 for for ADP eblip-29624 47 25 skill skill NOUN eblip-29624 47 26 in in ADP eblip-29624 47 27 research research NOUN eblip-29624 47 28 and and CCONJ eblip-29624 47 29 information information NOUN eblip-29624 47 30 use use NOUN eblip-29624 47 31 to to ADP eblip-29624 47 32 local local ADJ eblip-29624 47 33 librarians librarian NOUN eblip-29624 47 34 , , PUNCT eblip-29624 47 35 but but CCONJ eblip-29624 47 36 were be AUX eblip-29624 47 37 rated rate VERB eblip-29624 47 38 lower lower ADV eblip-29624 47 39 on on ADP eblip-29624 47 40 engagement engagement NOUN eblip-29624 47 41 with with ADP eblip-29624 47 42 the the DET eblip-29624 47 43 user user NOUN eblip-29624 47 44 ( ( PUNCT eblip-29624 47 45 pomerantz pomerantz NOUN eblip-29624 47 46 , , PUNCT eblip-29624 47 47 luo luo PROPN eblip-29624 47 48 , , PUNCT eblip-29624 47 49 & & CCONJ eblip-29624 47 50 mcclure mcclure PROPN eblip-29624 47 51 , , PUNCT eblip-29624 47 52 2006 2006 NUM eblip-29624 47 53 ) ) PUNCT eblip-29624 47 54 . . PUNCT eblip-29624 47 55     SPACE eblip-29624 48 1 users user NOUN eblip-29624 48 2 are be AUX eblip-29624 48 3 largely largely ADV eblip-29624 48 4 satisfied satisfied ADJ eblip-29624 48 5 with with ADP eblip-29624 48 6 the the DET eblip-29624 48 7 service service NOUN eblip-29624 48 8 provided provide VERB eblip-29624 48 9 by by ADP eblip-29624 48 10 consortial consortial ADJ eblip-29624 48 11 or or CCONJ eblip-29624 48 12 collaborative collaborative ADJ eblip-29624 48 13 chat chat NOUN eblip-29624 48 14 reference reference NOUN eblip-29624 48 15 services service NOUN eblip-29624 48 16 . . PUNCT eblip-29624 49 1 for for ADP eblip-29624 49 2 example example NOUN eblip-29624 49 3 , , PUNCT eblip-29624 49 4 the the DET eblip-29624 49 5 university university PROPN eblip-29624 49 6 of of ADP eblip-29624 49 7 maryland maryland PROPN eblip-29624 49 8 university university PROPN eblip-29624 49 9 college college NOUN eblip-29624 49 10 ’s ’s PART eblip-29624 49 11 chat chat PROPN eblip-29624 49 12 service service NOUN eblip-29624 49 13 , , PUNCT eblip-29624 49 14 which which PRON eblip-29624 49 15 partially partially ADV eblip-29624 49 16 outsources outsource VERB eblip-29624 49 17 staffing staffing NOUN eblip-29624 49 18 to to PART eblip-29624 49 19 provide provide VERB eblip-29624 49 20 24/7 24/7 PROPN eblip-29624 49 21 service service NOUN eblip-29624 49 22 , , PUNCT eblip-29624 49 23 has have VERB eblip-29624 49 24 a a DET eblip-29624 49 25 90 90 NUM eblip-29624 49 26 % % NOUN eblip-29624 49 27 approval approval NOUN eblip-29624 49 28 rating rating NOUN eblip-29624 49 29 ( ( PUNCT eblip-29624 49 30 rawson rawson PROPN eblip-29624 49 31 , , PUNCT eblip-29624 49 32 davis davis PROPN eblip-29624 49 33 , , PUNCT eblip-29624 49 34 harding harding PROPN eblip-29624 49 35 , , PUNCT eblip-29624 49 36 & & CCONJ eblip-29624 49 37 miller miller PROPN eblip-29624 49 38 , , PUNCT eblip-29624 49 39 2012 2012 NUM eblip-29624 49 40 ) ) PUNCT eblip-29624 49 41 . . PUNCT eblip-29624 50 1 kwon kwon PROPN eblip-29624 50 2 ( ( PUNCT eblip-29624 50 3 2007 2007 NUM eblip-29624 50 4 ) ) PUNCT eblip-29624 50 5 examined examine VERB eblip-29624 50 6 exit exit NOUN eblip-29624 50 7 survey survey NOUN eblip-29624 50 8 responses response NOUN eblip-29624 50 9 for for ADP eblip-29624 50 10 a a DET eblip-29624 50 11 large large ADJ eblip-29624 50 12 public public ADJ eblip-29624 50 13 library library NOUN eblip-29624 50 14 system system NOUN eblip-29624 50 15 ’s ’s PART eblip-29624 50 16 chat chat NOUN eblip-29624 50 17 reference reference NOUN eblip-29624 50 18 service service NOUN eblip-29624 50 19 and and CCONJ eblip-29624 50 20 found find VERB eblip-29624 50 21 that that SCONJ eblip-29624 50 22 the the DET eblip-29624 50 23 results result NOUN eblip-29624 50 24 were be AUX eblip-29624 50 25 positive positive ADJ eblip-29624 50 26 : : PUNCT eblip-29624 50 27 65 65 NUM eblip-29624 50 28 % % NOUN eblip-29624 50 29 of of ADP eblip-29624 50 30 users user NOUN eblip-29624 50 31 were be AUX eblip-29624 50 32 satisfied satisfied ADJ eblip-29624 50 33 with with ADP eblip-29624 50 34 the the DET eblip-29624 50 35 answer answer NOUN eblip-29624 50 36 provided provide VERB eblip-29624 50 37 , , PUNCT eblip-29624 50 38 68 68 NUM eblip-29624 50 39 % % NOUN eblip-29624 50 40 stated state VERB eblip-29624 50 41 that that SCONJ eblip-29624 50 42 the the DET eblip-29624 50 43 librarian librarian PROPN eblip-29624 50 44 ’s ’s PART eblip-29624 50 45 handling handling NOUN eblip-29624 50 46 of of ADP eblip-29624 50 47 the the DET eblip-29624 50 48 question question NOUN eblip-29624 50 49 was be AUX eblip-29624 50 50 excellent excellent ADJ eblip-29624 50 51 , , PUNCT eblip-29624 50 52 and and CCONJ eblip-29624 50 53 77 77 NUM eblip-29624 50 54 % % NOUN eblip-29624 50 55 of of ADP eblip-29624 50 56 patrons patron NOUN eblip-29624 50 57 would would AUX eblip-29624 50 58 use use VERB eblip-29624 50 59 the the DET eblip-29624 50 60 service service NOUN eblip-29624 50 61 again again ADV eblip-29624 50 62 . . PUNCT eblip-29624 51 1 satisfaction satisfaction NOUN eblip-29624 51 2 did do AUX eblip-29624 51 3 not not PART eblip-29624 51 4 differ differ VERB eblip-29624 51 5 significantly significantly ADV eblip-29624 51 6 based base VERB eblip-29624 51 7 on on ADP eblip-29624 51 8 the the DET eblip-29624 51 9 user user NOUN eblip-29624 51 10 ’s ’s PART eblip-29624 51 11 question question NOUN eblip-29624 51 12 type type NOUN eblip-29624 51 13 . . PUNCT eblip-29624 51 14     SPACE eblip-29624 52 1 in in ADP eblip-29624 52 2 addition addition NOUN eblip-29624 52 3 to to ADP eblip-29624 52 4 overall overall ADJ eblip-29624 52 5 satisfaction satisfaction NOUN eblip-29624 52 6 , , PUNCT eblip-29624 52 7 one one NUM eblip-29624 52 8 study study NOUN eblip-29624 52 9 compared compare VERB eblip-29624 52 10 satisfaction satisfaction NOUN eblip-29624 52 11 with with ADP eblip-29624 52 12 different different ADJ eblip-29624 52 13 types type NOUN eblip-29624 52 14 of of ADP eblip-29624 52 15 staff staff NOUN eblip-29624 52 16 members member NOUN eblip-29624 52 17 within within ADP eblip-29624 52 18 a a DET eblip-29624 52 19 collaboration collaboration NOUN eblip-29624 52 20 . . PUNCT eblip-29624 53 1 hill hill NOUN eblip-29624 53 2 , , PUNCT eblip-29624 53 3 madarash madarash PROPN eblip-29624 53 4 - - PUNCT eblip-29624 53 5 hill hill NOUN eblip-29624 53 6 , , PUNCT eblip-29624 53 7 and and CCONJ eblip-29624 53 8 allred allred PROPN eblip-29624 53 9 ( ( PUNCT eblip-29624 53 10 2007 2007 NUM eblip-29624 53 11 ) ) PUNCT eblip-29624 53 12 compared compare VERB eblip-29624 53 13 user user NOUN eblip-29624 53 14 satisfaction satisfaction NOUN eblip-29624 53 15 with with ADP eblip-29624 53 16 local local ADJ eblip-29624 53 17 librarians librarian NOUN eblip-29624 53 18 , , PUNCT eblip-29624 53 19 librarians librarian NOUN eblip-29624 53 20 from from ADP eblip-29624 53 21 partner partner NOUN eblip-29624 53 22 libraries library NOUN eblip-29624 53 23 in in ADP eblip-29624 53 24 the the DET eblip-29624 53 25 local local ADJ eblip-29624 53 26 area area NOUN eblip-29624 53 27 , , PUNCT eblip-29624 53 28 and and CCONJ eblip-29624 53 29 staff staff NOUN eblip-29624 53 30 from from ADP eblip-29624 53 31 tutor.com tutor.com X eblip-29624 53 32 ’s ’s PART eblip-29624 53 33 librarians librarian NOUN eblip-29624 53 34 by by ADP eblip-29624 53 35 request request NOUN eblip-29624 53 36 on on ADP eblip-29624 53 37 southeastern southeastern ADJ eblip-29624 53 38 louisiana louisiana PROPN eblip-29624 53 39 university university PROPN eblip-29624 53 40 ’s ’s PART eblip-29624 53 41 chat chat PROPN eblip-29624 53 42 service service NOUN eblip-29624 53 43 . . PUNCT eblip-29624 54 1 local local ADJ eblip-29624 54 2 librarians librarian NOUN eblip-29624 54 3 received receive VERB eblip-29624 54 4 higher high ADJ eblip-29624 54 5 satisfaction satisfaction NOUN eblip-29624 54 6 scores score NOUN eblip-29624 54 7 than than ADP eblip-29624 54 8 external external ADJ eblip-29624 54 9 librarians librarian NOUN eblip-29624 54 10 overall overall ADJ eblip-29624 54 11 , , PUNCT eblip-29624 54 12 but but CCONJ eblip-29624 54 13 the the DET eblip-29624 54 14 partner partner NOUN eblip-29624 54 15 librarians librarian NOUN eblip-29624 54 16 did do AUX eblip-29624 54 17 receive receive VERB eblip-29624 54 18 higher high ADJ eblip-29624 54 19 satisfaction satisfaction NOUN eblip-29624 54 20 scores score NOUN eblip-29624 54 21 than than ADP eblip-29624 54 22 local local ADJ eblip-29624 54 23 librarians librarian NOUN eblip-29624 54 24 in in ADP eblip-29624 54 25 some some DET eblip-29624 54 26 categories category NOUN eblip-29624 54 27 . . PUNCT eblip-29624 55 1 notably notably ADV eblip-29624 55 2 , , PUNCT eblip-29624 55 3 satisfaction satisfaction NOUN eblip-29624 55 4 scores score NOUN eblip-29624 55 5 for for ADP eblip-29624 55 6 external external ADJ eblip-29624 55 7 librarians librarian NOUN eblip-29624 55 8 concerning concern VERB eblip-29624 55 9 the the DET eblip-29624 55 10 quality quality NOUN eblip-29624 55 11 of of ADP eblip-29624 55 12 answers answer NOUN eblip-29624 55 13 , , PUNCT eblip-29624 55 14 friendliness friendliness ADJ eblip-29624 55 15 , , PUNCT eblip-29624 55 16 overall overall ADJ eblip-29624 55 17 service service NOUN eblip-29624 55 18 , , PUNCT eblip-29624 55 19 and and CCONJ eblip-29624 55 20 willingness willingness NOUN eblip-29624 55 21 to to PART eblip-29624 55 22 return return VERB eblip-29624 55 23 rose rise VERB eblip-29624 55 24 over over ADP eblip-29624 55 25 time time NOUN eblip-29624 55 26 , , PUNCT eblip-29624 55 27 indicating indicate VERB eblip-29624 55 28 that that SCONJ eblip-29624 55 29 non non ADJ eblip-29624 55 30 - - ADJ eblip-29624 55 31 local local ADJ eblip-29624 55 32 librarians librarian NOUN eblip-29624 55 33 ’ ’ PART eblip-29624 55 34 performance performance NOUN eblip-29624 55 35 improves improve VERB eblip-29624 55 36 as as SCONJ eblip-29624 55 37 familiarity familiarity NOUN eblip-29624 55 38 with with ADP eblip-29624 55 39 non non ADJ eblip-29624 55 40 - - ADJ eblip-29624 55 41 local local ADJ eblip-29624 55 42 libraries library NOUN eblip-29624 55 43 and and CCONJ eblip-29624 55 44 campuses campus NOUN eblip-29624 55 45 grows grow VERB eblip-29624 55 46 . . PUNCT eblip-29624 55 47     SPACE eblip-29624 56 1 appropriateness appropriateness NOUN eblip-29624 56 2 and and CCONJ eblip-29624 56 3 effectiveness effectiveness NOUN eblip-29624 56 4 of of ADP eblip-29624 56 5 student student NOUN eblip-29624 56 6 staffing staffing NOUN eblip-29624 56 7     SPACE eblip-29624 56 8 there there PRON eblip-29624 56 9 has have AUX eblip-29624 56 10 been be AUX eblip-29624 56 11 significant significant ADJ eblip-29624 56 12 debate debate NOUN eblip-29624 56 13 about about ADP eblip-29624 56 14 the the DET eblip-29624 56 15 appropriateness appropriateness NOUN eblip-29624 56 16 of of ADP eblip-29624 56 17 using use VERB eblip-29624 56 18 student student NOUN eblip-29624 56 19 employees employee NOUN eblip-29624 56 20 to to PART eblip-29624 56 21 staff staff VERB eblip-29624 56 22 in in ADP eblip-29624 56 23 - - PUNCT eblip-29624 56 24 person person NOUN eblip-29624 56 25 and and CCONJ eblip-29624 56 26 online online ADJ eblip-29624 56 27 reference reference NOUN eblip-29624 56 28 services service NOUN eblip-29624 56 29 . . PUNCT eblip-29624 57 1 several several ADJ eblip-29624 57 2 studies study NOUN eblip-29624 57 3 have have AUX eblip-29624 57 4 argued argue VERB eblip-29624 57 5 that that SCONJ eblip-29624 57 6 relying rely VERB eblip-29624 57 7 on on ADP eblip-29624 57 8 professional professional ADJ eblip-29624 57 9 librarians librarian NOUN eblip-29624 57 10 alone alone ADJ eblip-29624 57 11 to to PART eblip-29624 57 12 staff staff VERB eblip-29624 57 13 a a DET eblip-29624 57 14 reference reference NOUN eblip-29624 57 15 desk desk NOUN eblip-29624 57 16 or or CCONJ eblip-29624 57 17 chat chat NOUN eblip-29624 57 18 service service NOUN eblip-29624 57 19 is be AUX eblip-29624 57 20 cost cost NOUN eblip-29624 57 21 - - PUNCT eblip-29624 57 22 ineffective ineffective ADJ eblip-29624 57 23 ( ( PUNCT eblip-29624 57 24 bracke bracke NOUN eblip-29624 57 25 et et PROPN eblip-29624 57 26 al al PROPN eblip-29624 57 27 . . PROPN eblip-29624 57 28 , , PUNCT eblip-29624 57 29 2007 2007 NUM eblip-29624 57 30 ; ; PUNCT eblip-29624 57 31 bravender bravender PROPN eblip-29624 57 32 , , PUNCT eblip-29624 57 33 lyon lyon PROPN eblip-29624 57 34 , , PUNCT eblip-29624 57 35 & & CCONJ eblip-29624 57 36 molaro molaro NOUN eblip-29624 57 37 , , PUNCT eblip-29624 57 38 2011 2011 NUM eblip-29624 57 39 ; ; PUNCT eblip-29624 57 40 ryan ryan PROPN eblip-29624 57 41 , , PUNCT eblip-29624 57 42 2008 2008 NUM eblip-29624 57 43 ) ) PUNCT eblip-29624 57 44 . . PUNCT eblip-29624 58 1 case case NOUN eblip-29624 58 2 studies study NOUN eblip-29624 58 3 have have AUX eblip-29624 58 4 also also ADV eblip-29624 58 5 reported report VERB eblip-29624 58 6 a a DET eblip-29624 58 7 high high ADJ eblip-29624 58 8 proportion proportion NOUN eblip-29624 58 9 of of ADP eblip-29624 58 10 simple simple ADJ eblip-29624 58 11 directional directional ADJ eblip-29624 58 12 or or CCONJ eblip-29624 58 13 technology technology NOUN eblip-29624 58 14 questions question NOUN eblip-29624 58 15 at at ADP eblip-29624 58 16 the the DET eblip-29624 58 17 reference reference NOUN eblip-29624 58 18 desk desk NOUN eblip-29624 58 19 , , PUNCT eblip-29624 58 20 suggesting suggest VERB eblip-29624 58 21 that that SCONJ eblip-29624 58 22 many many ADJ eblip-29624 58 23 transactions transaction NOUN eblip-29624 58 24 do do AUX eblip-29624 58 25 not not PART eblip-29624 58 26 require require VERB eblip-29624 58 27 the the DET eblip-29624 58 28 skills skill NOUN eblip-29624 58 29 of of ADP eblip-29624 58 30 a a DET eblip-29624 58 31 librarian librarian NOUN eblip-29624 58 32 ( ( PUNCT eblip-29624 58 33 bishop bishop PROPN eblip-29624 58 34 & & CCONJ eblip-29624 58 35 bartlett bartlett PROPN eblip-29624 58 36 , , PUNCT eblip-29624 58 37 2013 2013 NUM eblip-29624 58 38 ; ; PUNCT eblip-29624 58 39 ryan ryan PROPN eblip-29624 58 40 , , PUNCT eblip-29624 58 41 2008 2008 NUM eblip-29624 58 42 ; ; PUNCT eblip-29624 58 43 stevens stevens PROPN eblip-29624 58 44 , , PUNCT eblip-29624 58 45 2013 2013 NUM eblip-29624 58 46 ) ) PUNCT eblip-29624 58 47 . . PUNCT eblip-29624 59 1 however however ADV eblip-29624 59 2 , , PUNCT eblip-29624 59 3 there there PRON eblip-29624 59 4 are be VERB eblip-29624 59 5 conflicting conflicting ADJ eblip-29624 59 6 findings finding NOUN eblip-29624 59 7 about about ADP eblip-29624 59 8 the the DET eblip-29624 59 9 most most ADV eblip-29624 59 10 common common ADJ eblip-29624 59 11 question question NOUN eblip-29624 59 12 types type NOUN eblip-29624 59 13 on on ADP eblip-29624 59 14 chat chat PROPN eblip-29624 59 15 . . PUNCT eblip-29624 60 1 bravender bravender NOUN eblip-29624 60 2 et et PROPN eblip-29624 60 3 al al PROPN eblip-29624 60 4 . . PROPN eblip-29624 60 5 ( ( PUNCT eblip-29624 60 6 2011 2011 NUM eblip-29624 60 7 ) ) PUNCT eblip-29624 60 8 and and CCONJ eblip-29624 60 9 cabaniss cabaniss PROPN eblip-29624 60 10 ( ( PUNCT eblip-29624 60 11 2015 2015 NUM eblip-29624 60 12 ) ) PUNCT eblip-29624 60 13 reported report VERB eblip-29624 60 14 that that SCONJ eblip-29624 60 15 reference reference NOUN eblip-29624 60 16 questions question NOUN eblip-29624 60 17 accounted account VERB eblip-29624 60 18 for for ADP eblip-29624 60 19 17.7 17.7 NUM eblip-29624 60 20 % % NOUN eblip-29624 60 21 and and CCONJ eblip-29624 60 22 23.3 23.3 NUM eblip-29624 60 23 % % NOUN eblip-29624 60 24 of of ADP eblip-29624 60 25 chats chat NOUN eblip-29624 60 26 on on ADP eblip-29624 60 27 their their PRON eblip-29624 60 28 respective respective ADJ eblip-29624 60 29 services service NOUN eblip-29624 60 30 , , PUNCT eblip-29624 60 31 leading lead VERB eblip-29624 60 32 them they PRON eblip-29624 60 33 to to PART eblip-29624 60 34 recommend recommend VERB eblip-29624 60 35 staffing staffing NOUN eblip-29624 60 36 models model NOUN eblip-29624 60 37 in in ADP eblip-29624 60 38 which which PRON eblip-29624 60 39 graduate graduate NOUN eblip-29624 60 40 students student NOUN eblip-29624 60 41 or or CCONJ eblip-29624 60 42 reference reference NOUN eblip-29624 60 43 assistants assistant NOUN eblip-29624 60 44 handle handle VERB eblip-29624 60 45 the the DET eblip-29624 60 46 majority majority NOUN eblip-29624 60 47 of of ADP eblip-29624 60 48 chats chat NOUN eblip-29624 60 49 . . PUNCT eblip-29624 61 1 however however ADV eblip-29624 61 2 , , PUNCT eblip-29624 61 3 other other ADJ eblip-29624 61 4 researchers researcher NOUN eblip-29624 61 5 have have AUX eblip-29624 61 6 reported report VERB eblip-29624 61 7 that that PRON eblip-29624 61 8 complex complex ADJ eblip-29624 61 9 research research NOUN eblip-29624 61 10 or or CCONJ eblip-29624 61 11 reference reference NOUN eblip-29624 61 12 questions question NOUN eblip-29624 61 13 occur occur VERB eblip-29624 61 14 in in ADP eblip-29624 61 15 40%–66 40%–66 NOUN eblip-29624 61 16 % % NOUN eblip-29624 61 17 of of ADP eblip-29624 61 18 chats chat NOUN eblip-29624 61 19 , , PUNCT eblip-29624 61 20 supporting support VERB eblip-29624 61 21 staffing staffing NOUN eblip-29624 61 22 by by ADP eblip-29624 61 23 professional professional ADJ eblip-29624 61 24 librarians librarian NOUN eblip-29624 61 25 ( ( PUNCT eblip-29624 61 26 coté coté X eblip-29624 61 27 et et PROPN eblip-29624 61 28 al al PROPN eblip-29624 61 29 . . PROPN eblip-29624 61 30 , , PUNCT eblip-29624 61 31 2016 2016 NUM eblip-29624 61 32 ; ; PUNCT eblip-29624 61 33 fuller full ADJ eblip-29624 61 34 & & CCONJ eblip-29624 61 35 dryden dryden PROPN eblip-29624 61 36 , , PUNCT eblip-29624 61 37 2015 2015 NUM eblip-29624 61 38 ; ; PUNCT eblip-29624 61 39 morais morais PROPN eblip-29624 61 40 & & CCONJ eblip-29624 61 41 sampson sampson PROPN eblip-29624 61 42 , , PUNCT eblip-29624 61 43 2010 2010 NUM eblip-29624 61 44 ) ) PUNCT eblip-29624 61 45 . . PUNCT eblip-29624 61 46     SPACE eblip-29624 62 1 studies study NOUN eblip-29624 62 2 assessing assess VERB eblip-29624 62 3 the the DET eblip-29624 62 4 quality quality NOUN eblip-29624 62 5 of of ADP eblip-29624 62 6 service service NOUN eblip-29624 62 7 provided provide VERB eblip-29624 62 8 by by ADP eblip-29624 62 9 student student NOUN eblip-29624 62 10 workers worker NOUN eblip-29624 62 11 have have AUX eblip-29624 62 12 largely largely ADV eblip-29624 62 13 been be AUX eblip-29624 62 14 positive positive ADJ eblip-29624 62 15 . . PUNCT eblip-29624 63 1 at at ADP eblip-29624 63 2 the the DET eblip-29624 63 3 reference reference NOUN eblip-29624 63 4 desk desk NOUN eblip-29624 63 5 , , PUNCT eblip-29624 63 6 case case NOUN eblip-29624 63 7 studies study NOUN eblip-29624 63 8 have have AUX eblip-29624 63 9 shown show VERB eblip-29624 63 10 that that SCONJ eblip-29624 63 11 student student NOUN eblip-29624 63 12 employees employee NOUN eblip-29624 63 13 receive receive VERB eblip-29624 63 14 comparable comparable ADJ eblip-29624 63 15 satisfaction satisfaction NOUN eblip-29624 63 16 ratings rating NOUN eblip-29624 63 17 to to ADP eblip-29624 63 18 librarians librarian NOUN eblip-29624 63 19 and and CCONJ eblip-29624 63 20 score score VERB eblip-29624 63 21 well well ADV eblip-29624 63 22 on on ADP eblip-29624 63 23 measures measure NOUN eblip-29624 63 24 of of ADP eblip-29624 63 25 approachability approachability NOUN eblip-29624 63 26 and and CCONJ eblip-29624 63 27 helpfulness helpfulness NOUN eblip-29624 63 28 ( ( PUNCT eblip-29624 63 29 faix faix ADJ eblip-29624 63 30 , , PUNCT eblip-29624 63 31 2014 2014 NUM eblip-29624 63 32 ; ; PUNCT eblip-29624 63 33 stevens stevens PROPN eblip-29624 63 34 , , PUNCT eblip-29624 63 35 2013 2013 NUM eblip-29624 63 36 ) ) PUNCT eblip-29624 63 37 . . PUNCT eblip-29624 64 1 on on ADP eblip-29624 64 2 chat chat PROPN eblip-29624 64 3 reference reference NOUN eblip-29624 64 4 , , PUNCT eblip-29624 64 5 transcript transcript VERB eblip-29624 64 6 analysis analysis NOUN eblip-29624 64 7 by by ADP eblip-29624 64 8 lux lux NOUN eblip-29624 64 9 and and CCONJ eblip-29624 64 10 rich rich ADJ eblip-29624 64 11 ( ( PUNCT eblip-29624 64 12 2016 2016 NUM eblip-29624 64 13 ) ) PUNCT eblip-29624 64 14 found find VERB eblip-29624 64 15 that that SCONJ eblip-29624 64 16 student student NOUN eblip-29624 64 17 employees employee NOUN eblip-29624 64 18 offered offer VERB eblip-29624 64 19 quality quality NOUN eblip-29624 64 20 assistance assistance NOUN eblip-29624 64 21 in in ADP eblip-29624 64 22 88 88 NUM eblip-29624 64 23 % % NOUN eblip-29624 64 24 of of ADP eblip-29624 64 25 transactions transaction NOUN eblip-29624 64 26 . . PUNCT eblip-29624 65 1 while while SCONJ eblip-29624 65 2 the the DET eblip-29624 65 3 reference reference NOUN eblip-29624 65 4 librarians librarian NOUN eblip-29624 65 5 outperformed outperform VERB eblip-29624 65 6 the the DET eblip-29624 65 7 student student NOUN eblip-29624 65 8 workers worker NOUN eblip-29624 65 9 in in ADP eblip-29624 65 10 most most ADJ eblip-29624 65 11 measures measure NOUN eblip-29624 65 12 of of ADP eblip-29624 65 13 comparison comparison NOUN eblip-29624 65 14 , , PUNCT eblip-29624 65 15 the the DET eblip-29624 65 16 margin margin NOUN eblip-29624 65 17 between between ADP eblip-29624 65 18 them they PRON eblip-29624 65 19 was be AUX eblip-29624 65 20 not not PART eblip-29624 65 21 large large ADJ eblip-29624 65 22 . . PUNCT eblip-29624 66 1 keyes keye NOUN eblip-29624 66 2 and and CCONJ eblip-29624 66 3 dworak dworak PROPN eblip-29624 66 4 ( ( PUNCT eblip-29624 66 5 2017 2017 NUM eblip-29624 66 6 ) ) PUNCT eblip-29624 66 7 also also ADV eblip-29624 66 8 found find VERB eblip-29624 66 9 that that SCONJ eblip-29624 66 10 librarians librarian NOUN eblip-29624 66 11 outperformed outperform VERB eblip-29624 66 12 students student NOUN eblip-29624 66 13 in in ADP eblip-29624 66 14 their their PRON eblip-29624 66 15 transcript transcript NOUN eblip-29624 66 16 analysis analysis NOUN eblip-29624 66 17 study study NOUN eblip-29624 66 18 . . PUNCT eblip-29624 67 1 however however ADV eblip-29624 67 2 , , PUNCT eblip-29624 67 3 there there PRON eblip-29624 67 4 was be VERB eblip-29624 67 5 no no DET eblip-29624 67 6 significant significant ADJ eblip-29624 67 7 association association NOUN eblip-29624 67 8 between between ADP eblip-29624 67 9 staffing staffing NOUN eblip-29624 67 10 type type NOUN eblip-29624 67 11 and and CCONJ eblip-29624 67 12 patron patron NOUN eblip-29624 67 13 ratings rating NOUN eblip-29624 67 14 . . PUNCT eblip-29624 68 1 both both DET eblip-29624 68 2 research research NOUN eblip-29624 68 3 teams team NOUN eblip-29624 68 4 argued argue VERB eblip-29624 68 5 that that SCONJ eblip-29624 68 6 student student NOUN eblip-29624 68 7 workers worker NOUN eblip-29624 68 8 are be AUX eblip-29624 68 9 capable capable ADJ eblip-29624 68 10 of of ADP eblip-29624 68 11 providing provide VERB eblip-29624 68 12 chat chat NOUN eblip-29624 68 13 reference reference NOUN eblip-29624 68 14 services service NOUN eblip-29624 68 15 and and CCONJ eblip-29624 68 16 can can AUX eblip-29624 68 17 improve improve VERB eblip-29624 68 18 on on ADP eblip-29624 68 19 their their PRON eblip-29624 68 20 weaknesses weakness NOUN eblip-29624 68 21 through through ADP eblip-29624 68 22 training training NOUN eblip-29624 68 23 . . PUNCT eblip-29624 69 1 in in ADP eblip-29624 69 2 particular particular ADJ eblip-29624 69 3 , , PUNCT eblip-29624 69 4 many many ADJ eblip-29624 69 5 student student NOUN eblip-29624 69 6 workers worker NOUN eblip-29624 69 7 deviate deviate VERB eblip-29624 69 8 from from ADP eblip-29624 69 9 the the DET eblip-29624 69 10 reference reference NOUN eblip-29624 69 11 and and CCONJ eblip-29624 69 12 user user NOUN eblip-29624 69 13 services services PROPN eblip-29624 69 14 association association PROPN eblip-29624 69 15 ’s ’s PART eblip-29624 69 16 ( ( PUNCT eblip-29624 69 17 rusa rusa NOUN eblip-29624 69 18 ) ) PUNCT eblip-29624 69 19 best good ADJ eblip-29624 69 20 practices practice NOUN eblip-29624 69 21 ; ; PUNCT eblip-29624 69 22 they they PRON eblip-29624 69 23 often often ADV eblip-29624 69 24 fail fail VERB eblip-29624 69 25 to to PART eblip-29624 69 26 conduct conduct VERB eblip-29624 69 27 a a DET eblip-29624 69 28 thorough thorough ADJ eblip-29624 69 29 reference reference NOUN eblip-29624 69 30 interview interview NOUN eblip-29624 69 31 and and CCONJ eblip-29624 69 32 communicate communicate VERB eblip-29624 69 33 in in ADP eblip-29624 69 34 an an DET eblip-29624 69 35 overly overly ADV eblip-29624 69 36 informal informal ADJ eblip-29624 69 37 style style NOUN eblip-29624 69 38 ( ( PUNCT eblip-29624 69 39 barrett barrett PROPN eblip-29624 69 40 & & CCONJ eblip-29624 69 41 greenberg greenberg PROPN eblip-29624 69 42 , , PUNCT eblip-29624 69 43 2018 2018 NUM eblip-29624 69 44 ; ; PUNCT eblip-29624 69 45 langan langan PROPN eblip-29624 69 46 , , PUNCT eblip-29624 69 47 2012 2012 NUM eblip-29624 69 48 ) ) PUNCT eblip-29624 69 49 . . PUNCT eblip-29624 70 1 guiding guide VERB eblip-29624 70 2 students student NOUN eblip-29624 70 3 through through ADP eblip-29624 70 4 the the DET eblip-29624 70 5 reference reference NOUN eblip-29624 70 6 interview interview NOUN eblip-29624 70 7 to to PART eblip-29624 70 8 provide provide VERB eblip-29624 70 9 appropriate appropriate ADJ eblip-29624 70 10 behavioral behavioral ADJ eblip-29624 70 11 benchmarks benchmark NOUN eblip-29624 70 12 and and CCONJ eblip-29624 70 13 reviewing review VERB eblip-29624 70 14 transcripts transcript NOUN eblip-29624 70 15 can can AUX eblip-29624 70 16 increase increase VERB eblip-29624 70 17 an an DET eblip-29624 70 18 awareness awareness NOUN eblip-29624 70 19 of of ADP eblip-29624 70 20 reference reference NOUN eblip-29624 70 21 standards standard NOUN eblip-29624 70 22 among among ADP eblip-29624 70 23 student student NOUN eblip-29624 70 24 workers worker NOUN eblip-29624 70 25 ( ( PUNCT eblip-29624 70 26 langan langan PROPN eblip-29624 70 27 , , PUNCT eblip-29624 70 28 2012 2012 NUM eblip-29624 70 29 ; ; PUNCT eblip-29624 70 30 ward ward NOUN eblip-29624 70 31 , , PUNCT eblip-29624 70 32 2003 2003 NUM eblip-29624 70 33 ) ) PUNCT eblip-29624 70 34 . . PUNCT eblip-29624 70 35     SPACE eblip-29624 71 1 aims aim VERB eblip-29624 71 2     SPACE eblip-29624 71 3 the the DET eblip-29624 71 4 consortial consortial ADJ eblip-29624 71 5 context context NOUN eblip-29624 71 6     SPACE eblip-29624 71 7 the the DET eblip-29624 71 8 ontario ontario PROPN eblip-29624 71 9 council council PROPN eblip-29624 71 10 of of ADP eblip-29624 71 11 university university PROPN eblip-29624 71 12 libraries library NOUN eblip-29624 71 13 ( ( PUNCT eblip-29624 71 14 ocul ocul NOUN eblip-29624 71 15 ) ) PUNCT eblip-29624 71 16 is be AUX eblip-29624 71 17 a a DET eblip-29624 71 18 consortium consortium NOUN eblip-29624 71 19 representing represent VERB eblip-29624 71 20 the the DET eblip-29624 71 21 libraries library NOUN eblip-29624 71 22 of of ADP eblip-29624 71 23 all all DET eblip-29624 71 24 21 21 NUM eblip-29624 71 25 universities university NOUN eblip-29624 71 26 in in ADP eblip-29624 71 27 the the DET eblip-29624 71 28 province province NOUN eblip-29624 71 29 of of ADP eblip-29624 71 30 ontario ontario PROPN eblip-29624 71 31 , , PUNCT eblip-29624 71 32 canada canada PROPN eblip-29624 71 33 . . PUNCT eblip-29624 72 1 collectively collectively ADV eblip-29624 72 2 , , PUNCT eblip-29624 72 3 these these DET eblip-29624 72 4 universities university NOUN eblip-29624 72 5 have have VERB eblip-29624 72 6 a a DET eblip-29624 72 7 student student NOUN eblip-29624 72 8 population population NOUN eblip-29624 72 9 of of ADP eblip-29624 72 10 over over ADP eblip-29624 72 11 480,000 480,000 NUM eblip-29624 72 12 , , PUNCT eblip-29624 72 13 representing represent VERB eblip-29624 72 14 approximately approximately ADV eblip-29624 72 15 one one NUM eblip-29624 72 16 third third NOUN eblip-29624 72 17 of of ADP eblip-29624 72 18 the the DET eblip-29624 72 19 university university NOUN eblip-29624 72 20 population population NOUN eblip-29624 72 21 of of ADP eblip-29624 72 22 canada canada PROPN eblip-29624 72 23 . . PUNCT eblip-29624 72 24     SPACE eblip-29624 73 1 ocul ocul NOUN eblip-29624 73 2 leverages leverage VERB eblip-29624 73 3 collective collective ADJ eblip-29624 73 4 resources resource NOUN eblip-29624 73 5 to to PART eblip-29624 73 6 purchase purchase VERB eblip-29624 73 7 , , PUNCT eblip-29624 73 8 manage manage VERB eblip-29624 73 9 , , PUNCT eblip-29624 73 10 and and CCONJ eblip-29624 73 11 preserve preserve VERB eblip-29624 73 12 electronic electronic ADJ eblip-29624 73 13 collections collection NOUN eblip-29624 73 14 , , PUNCT eblip-29624 73 15 and and CCONJ eblip-29624 73 16 provides provide VERB eblip-29624 73 17 access access NOUN eblip-29624 73 18 to to ADP eblip-29624 73 19 them they PRON eblip-29624 73 20 through through ADP eblip-29624 73 21 a a DET eblip-29624 73 22 digital digital ADJ eblip-29624 73 23 infrastructure infrastructure NOUN eblip-29624 73 24 offered offer VERB eblip-29624 73 25 by by ADP eblip-29624 73 26 scholars scholar NOUN eblip-29624 73 27 portal portal PROPN eblip-29624 73 28 ( ( PUNCT eblip-29624 73 29 sp sp NOUN eblip-29624 73 30 ) ) PUNCT eblip-29624 73 31 , , PUNCT eblip-29624 73 32 the the DET eblip-29624 73 33 consortium consortium NOUN eblip-29624 73 34 ’s ’s PART eblip-29624 73 35 service service NOUN eblip-29624 73 36 arm arm NOUN eblip-29624 73 37 . . PUNCT eblip-29624 74 1 ocul ocul NOUN eblip-29624 74 2 ’s ’s PART eblip-29624 74 3 largest large ADJ eblip-29624 74 4 member member NOUN eblip-29624 74 5 , , PUNCT eblip-29624 74 6 the the DET eblip-29624 74 7 university university PROPN eblip-29624 74 8 of of ADP eblip-29624 74 9 toronto toronto PROPN eblip-29624 74 10 libraries library NOUN eblip-29624 74 11 ( ( PUNCT eblip-29624 74 12 utl utl PROPN eblip-29624 74 13 ) ) PUNCT eblip-29624 74 14 , , PUNCT eblip-29624 74 15 acts act VERB eblip-29624 74 16 as as ADP eblip-29624 74 17 the the DET eblip-29624 74 18 service service NOUN eblip-29624 74 19 provider provider NOUN eblip-29624 74 20 . . PUNCT eblip-29624 75 1 sp sp ADP eblip-29624 75 2 supports support VERB eblip-29624 75 3 a a DET eblip-29624 75 4 wide wide ADJ eblip-29624 75 5 range range NOUN eblip-29624 75 6 of of ADP eblip-29624 75 7 content content NOUN eblip-29624 75 8 repositories repository NOUN eblip-29624 75 9 , , PUNCT eblip-29624 75 10 member member NOUN eblip-29624 75 11 services service NOUN eblip-29624 75 12 , , PUNCT eblip-29624 75 13 and and CCONJ eblip-29624 75 14 technical technical ADJ eblip-29624 75 15 services service NOUN eblip-29624 75 16 in in ADP eblip-29624 75 17 the the DET eblip-29624 75 18 areas area NOUN eblip-29624 75 19 of of ADP eblip-29624 75 20 collections collection NOUN eblip-29624 75 21 , , PUNCT eblip-29624 75 22 resource resource NOUN eblip-29624 75 23 sharing sharing NOUN eblip-29624 75 24 , , PUNCT eblip-29624 75 25 research research NOUN eblip-29624 75 26 services service NOUN eblip-29624 75 27 , , PUNCT eblip-29624 75 28 and and CCONJ eblip-29624 75 29 digital digital ADJ eblip-29624 75 30 preservation preservation NOUN eblip-29624 75 31 . . PUNCT eblip-29624 75 32     SPACE eblip-29624 76 1 ask ask VERB eblip-29624 76 2 a a DET eblip-29624 76 3 librarian librarian NOUN eblip-29624 76 4 is be AUX eblip-29624 76 5 a a DET eblip-29624 76 6 virtual virtual ADJ eblip-29624 76 7 reference reference NOUN eblip-29624 76 8 service service NOUN eblip-29624 76 9 managed manage VERB eblip-29624 76 10 by by ADP eblip-29624 76 11 sp sp ADP eblip-29624 76 12 that that PRON eblip-29624 76 13 connects connect VERB eblip-29624 76 14 students student NOUN eblip-29624 76 15 , , PUNCT eblip-29624 76 16 faculty faculty NOUN eblip-29624 76 17 members member NOUN eblip-29624 76 18 , , PUNCT eblip-29624 76 19 and and CCONJ eblip-29624 76 20 researchers researcher NOUN eblip-29624 76 21 from from ADP eblip-29624 76 22 participating participate VERB eblip-29624 76 23 university university NOUN eblip-29624 76 24 libraries library NOUN eblip-29624 76 25 across across ADP eblip-29624 76 26 ontario ontario NOUN eblip-29624 76 27 with with ADP eblip-29624 76 28 real real ADJ eblip-29624 76 29 - - PUNCT eblip-29624 76 30 time time NOUN eblip-29624 76 31 library library NOUN eblip-29624 76 32 and and CCONJ eblip-29624 76 33 research research NOUN eblip-29624 76 34 assistance assistance NOUN eblip-29624 76 35 through through ADP eblip-29624 76 36 chat chat PROPN eblip-29624 76 37 . . PUNCT eblip-29624 77 1 the the DET eblip-29624 77 2 service service NOUN eblip-29624 77 3 launched launch VERB eblip-29624 77 4 in in ADP eblip-29624 77 5 2011 2011 NUM eblip-29624 77 6 as as ADP eblip-29624 77 7 a a DET eblip-29624 77 8 partnership partnership NOUN eblip-29624 77 9 among among ADP eblip-29624 77 10 seven seven NUM eblip-29624 77 11 ocul ocul NOUN eblip-29624 77 12 libraries library NOUN eblip-29624 77 13 and and CCONJ eblip-29624 77 14 has have AUX eblip-29624 77 15 since since SCONJ eblip-29624 77 16 expanded expand VERB eblip-29624 77 17 to to ADP eblip-29624 77 18 15 15 NUM eblip-29624 77 19 of of ADP eblip-29624 77 20 the the DET eblip-29624 77 21 21 21 NUM eblip-29624 77 22 ocul ocul NOUN eblip-29624 77 23 members member NOUN eblip-29624 77 24 . . PUNCT eblip-29624 78 1 the the DET eblip-29624 78 2 service service NOUN eblip-29624 78 3 reaches reach VERB eblip-29624 78 4 approximately approximately ADV eblip-29624 78 5 400,000 400,000 NUM eblip-29624 78 6 full full ADJ eblip-29624 78 7 - - PUNCT eblip-29624 78 8 time time NOUN eblip-29624 78 9 equivalent equivalent ADJ eblip-29624 78 10 students student NOUN eblip-29624 78 11 and and CCONJ eblip-29624 78 12 handles handle VERB eblip-29624 78 13 roughly roughly ADV eblip-29624 78 14 25,000 25,000 NUM eblip-29624 78 15 chats chat NOUN eblip-29624 78 16 per per ADP eblip-29624 78 17 year year NOUN eblip-29624 78 18 . . PUNCT eblip-29624 79 1 since since SCONJ eblip-29624 79 2 2014 2014 NUM eblip-29624 79 3 , , PUNCT eblip-29624 79 4 the the DET eblip-29624 79 5 service service NOUN eblip-29624 79 6 has have AUX eblip-29624 79 7 also also ADV eblip-29624 79 8 been be AUX eblip-29624 79 9 offered offer VERB eblip-29624 79 10 in in ADP eblip-29624 79 11 french french PROPN eblip-29624 79 12 under under ADP eblip-29624 79 13 the the DET eblip-29624 79 14 name name NOUN eblip-29624 79 15 clavardez clavardez PROPN eblip-29624 79 16 avec avec PROPN eblip-29624 79 17 nos nos PROPN eblip-29624 79 18 bibliothécaires bibliothécaire NOUN eblip-29624 79 19 ( ( PUNCT eblip-29624 79 20 “ " PUNCT eblip-29624 79 21 chat chat VERB eblip-29624 79 22 with with ADP eblip-29624 79 23 our our PRON eblip-29624 79 24 librarians librarian NOUN eblip-29624 79 25 ” " PUNCT eblip-29624 79 26 ) ) PUNCT eblip-29624 79 27 at at ADP eblip-29624 79 28 five five NUM eblip-29624 79 29 libraries library NOUN eblip-29624 79 30 . . PUNCT eblip-29624 79 31     SPACE eblip-29624 80 1 ask ask VERB eblip-29624 80 2 a a DET eblip-29624 80 3 librarian librarian NOUN eblip-29624 80 4 is be AUX eblip-29624 80 5 open open ADJ eblip-29624 80 6 67 67 NUM eblip-29624 80 7 hours hour NOUN eblip-29624 80 8 per per ADP eblip-29624 80 9 week week NOUN eblip-29624 80 10 during during ADP eblip-29624 80 11 the the DET eblip-29624 80 12 academic academic ADJ eblip-29624 80 13 year year NOUN eblip-29624 80 14 . . PUNCT eblip-29624 81 1 staffing staffing NOUN eblip-29624 81 2 is be AUX eblip-29624 81 3 managed manage VERB eblip-29624 81 4 through through ADP eblip-29624 81 5 a a DET eblip-29624 81 6 collaborative collaborative ADJ eblip-29624 81 7 model model NOUN eblip-29624 81 8 in in ADP eblip-29624 81 9 which which PRON eblip-29624 81 10 libraries library NOUN eblip-29624 81 11 provide provide VERB eblip-29624 81 12 staffing staffing NOUN eblip-29624 81 13 hours hour NOUN eblip-29624 81 14 relative relative ADJ eblip-29624 81 15 to to ADP eblip-29624 81 16 their their PRON eblip-29624 81 17 student student NOUN eblip-29624 81 18 populations population NOUN eblip-29624 81 19 and and CCONJ eblip-29624 81 20 service service NOUN eblip-29624 81 21 usage usage NOUN eblip-29624 81 22 patterns pattern NOUN eblip-29624 81 23 . . PUNCT eblip-29624 82 1 during during ADP eblip-29624 82 2 evenings evening NOUN eblip-29624 82 3 and and CCONJ eblip-29624 82 4 weekends weekend NOUN eblip-29624 82 5 , , PUNCT eblip-29624 82 6 staffing staffing NOUN eblip-29624 82 7 is be AUX eblip-29624 82 8 supplemented supplement VERB eblip-29624 82 9 by by ADP eblip-29624 82 10 part part ADJ eblip-29624 82 11 - - PUNCT eblip-29624 82 12 time time NOUN eblip-29624 82 13 virtual virtual ADJ eblip-29624 82 14 reference reference NOUN eblip-29624 82 15 operators operator NOUN eblip-29624 82 16 ( ( PUNCT eblip-29624 82 17 vros vro NOUN eblip-29624 82 18 ) ) PUNCT eblip-29624 82 19 , , PUNCT eblip-29624 82 20 generally generally ADV eblip-29624 82 21 second second ADJ eblip-29624 82 22 - - PUNCT eblip-29624 82 23 year year NOUN eblip-29624 82 24 lis li NOUN eblip-29624 82 25 students student NOUN eblip-29624 82 26 or or CCONJ eblip-29624 82 27 recent recent ADJ eblip-29624 82 28 graduates graduate NOUN eblip-29624 82 29 , , PUNCT eblip-29624 82 30 hired hire VERB eblip-29624 82 31 by by ADP eblip-29624 82 32 ocul ocul NOUN eblip-29624 82 33 directly directly ADV eblip-29624 82 34 . . PUNCT eblip-29624 82 35     SPACE eblip-29624 83 1 consortial consortial ADJ eblip-29624 83 2 analysis analysis NOUN eblip-29624 83 3     SPACE eblip-29624 83 4 in in ADP eblip-29624 83 5 2012 2012 NUM eblip-29624 83 6 , , PUNCT eblip-29624 83 7 one one NUM eblip-29624 83 8 year year NOUN eblip-29624 83 9 after after ADP eblip-29624 83 10 the the DET eblip-29624 83 11 initial initial ADJ eblip-29624 83 12 implementation implementation NOUN eblip-29624 83 13 of of ADP eblip-29624 83 14 ask ask VERB eblip-29624 83 15 a a DET eblip-29624 83 16 librarian librarian NOUN eblip-29624 83 17 , , PUNCT eblip-29624 83 18 sp sp ADP eblip-29624 83 19 staff staff NOUN eblip-29624 83 20 conducted conduct VERB eblip-29624 83 21 a a DET eblip-29624 83 22 research research NOUN eblip-29624 83 23 project project NOUN eblip-29624 83 24 investigating investigate VERB eblip-29624 83 25 the the DET eblip-29624 83 26 types type NOUN eblip-29624 83 27 of of ADP eblip-29624 83 28 questions question NOUN eblip-29624 83 29 asked ask VERB eblip-29624 83 30 on on ADP eblip-29624 83 31 the the DET eblip-29624 83 32 service service NOUN eblip-29624 83 33 , , PUNCT eblip-29624 83 34 the the DET eblip-29624 83 35 academic academic ADJ eblip-29624 83 36 status status NOUN eblip-29624 83 37 and and CCONJ eblip-29624 83 38 location location NOUN eblip-29624 83 39 of of ADP eblip-29624 83 40 users user NOUN eblip-29624 83 41 , , PUNCT eblip-29624 83 42 and and CCONJ eblip-29624 83 43 overall overall ADJ eblip-29624 83 44 user user NOUN eblip-29624 83 45 satisfaction satisfaction NOUN eblip-29624 83 46 . . PUNCT eblip-29624 84 1 in in ADP eblip-29624 84 2 2017 2017 NUM eblip-29624 84 3 , , PUNCT eblip-29624 84 4 after after ADP eblip-29624 84 5 an an DET eblip-29624 84 6 influx influx NOUN eblip-29624 84 7 of of ADP eblip-29624 84 8 new new ADJ eblip-29624 84 9 partners partner NOUN eblip-29624 84 10 , , PUNCT eblip-29624 84 11 the the DET eblip-29624 84 12 introduction introduction NOUN eblip-29624 84 13 of of ADP eblip-29624 84 14 bilingual bilingual ADJ eblip-29624 84 15 service service NOUN eblip-29624 84 16 , , PUNCT eblip-29624 84 17 and and CCONJ eblip-29624 84 18 changes change NOUN eblip-29624 84 19 in in ADP eblip-29624 84 20 chat chat PROPN eblip-29624 84 21 software software NOUN eblip-29624 84 22 , , PUNCT eblip-29624 84 23 a a DET eblip-29624 84 24 joint joint ADJ eblip-29624 84 25 research research NOUN eblip-29624 84 26 team team NOUN eblip-29624 84 27 at at ADP eblip-29624 84 28 sp sp ADP eblip-29624 84 29 and and CCONJ eblip-29624 84 30 utl utl PROPN eblip-29624 84 31 began begin VERB eblip-29624 84 32 another another DET eblip-29624 84 33 research research NOUN eblip-29624 84 34 project project NOUN eblip-29624 84 35 , , PUNCT eblip-29624 84 36 building build VERB eblip-29624 84 37 upon upon SCONJ eblip-29624 84 38 the the DET eblip-29624 84 39 previous previous ADJ eblip-29624 84 40 work work NOUN eblip-29624 84 41 . . PUNCT eblip-29624 85 1 this this DET eblip-29624 85 2 major major ADJ eblip-29624 85 3 transcript transcript NOUN eblip-29624 85 4 analysis analysis NOUN eblip-29624 85 5 sought seek VERB eblip-29624 85 6 to to PART eblip-29624 85 7 investigate investigate VERB eblip-29624 85 8 a a DET eblip-29624 85 9 wide wide ADJ eblip-29624 85 10 range range NOUN eblip-29624 85 11 of of ADP eblip-29624 85 12 questions question NOUN eblip-29624 85 13 about about ADP eblip-29624 85 14 virtual virtual ADJ eblip-29624 85 15 reference reference NOUN eblip-29624 85 16 . . PUNCT eblip-29624 85 17     SPACE eblip-29624 86 1 as as ADP eblip-29624 86 2 one one NUM eblip-29624 86 3 segment segment NOUN eblip-29624 86 4 of of ADP eblip-29624 86 5 the the DET eblip-29624 86 6 broader broad ADJ eblip-29624 86 7 analysis analysis NOUN eblip-29624 86 8 , , PUNCT eblip-29624 86 9 this this DET eblip-29624 86 10 paper paper NOUN eblip-29624 86 11 focuses focus VERB eblip-29624 86 12 on on ADP eblip-29624 86 13 the the DET eblip-29624 86 14 service service NOUN eblip-29624 86 15 model model NOUN eblip-29624 86 16 , , PUNCT eblip-29624 86 17 policies policy NOUN eblip-29624 86 18 , , PUNCT eblip-29624 86 19 and and CCONJ eblip-29624 86 20 practices practice NOUN eblip-29624 86 21 of of ADP eblip-29624 86 22 ask ask VERB eblip-29624 86 23 a a DET eblip-29624 86 24 librarian librarian NOUN eblip-29624 86 25 as as ADP eblip-29624 86 26 a a DET eblip-29624 86 27 consortial consortial ADJ eblip-29624 86 28 virtual virtual ADJ eblip-29624 86 29 reference reference NOUN eblip-29624 86 30 service service NOUN eblip-29624 86 31 . . PUNCT eblip-29624 87 1 the the DET eblip-29624 87 2 aim aim NOUN eblip-29624 87 3 was be AUX eblip-29624 87 4 to to PART eblip-29624 87 5 determine determine VERB eblip-29624 87 6 whether whether SCONJ eblip-29624 87 7 the the DET eblip-29624 87 8 current current ADJ eblip-29624 87 9 collaborative collaborative ADJ eblip-29624 87 10 model model NOUN eblip-29624 87 11 is be AUX eblip-29624 87 12 providing provide VERB eblip-29624 87 13 appropriate appropriate ADJ eblip-29624 87 14 and and CCONJ eblip-29624 87 15 satisfactory satisfactory ADJ eblip-29624 87 16 service service NOUN eblip-29624 87 17 to to ADP eblip-29624 87 18 local local ADJ eblip-29624 87 19 users user NOUN eblip-29624 87 20 . . PUNCT eblip-29624 88 1 since since SCONJ eblip-29624 88 2 user user NOUN eblip-29624 88 3 feedback feedback NOUN eblip-29624 88 4 tends tend VERB eblip-29624 88 5 to to PART eblip-29624 88 6 be be AUX eblip-29624 88 7 very very ADV eblip-29624 88 8 positive positive ADJ eblip-29624 88 9 overall overall NOUN eblip-29624 88 10 , , PUNCT eblip-29624 88 11 the the DET eblip-29624 88 12 researchers researcher NOUN eblip-29624 88 13 intentionally intentionally ADV eblip-29624 88 14 sought seek VERB eblip-29624 88 15 out out ADP eblip-29624 88 16 points point NOUN eblip-29624 88 17 of of ADP eblip-29624 88 18 dissatisfaction dissatisfaction NOUN eblip-29624 88 19 in in ADP eblip-29624 88 20 order order NOUN eblip-29624 88 21 to to PART eblip-29624 88 22 highlight highlight VERB eblip-29624 88 23 any any DET eblip-29624 88 24 weaknesses weakness NOUN eblip-29624 88 25 in in ADP eblip-29624 88 26 the the DET eblip-29624 88 27 service service NOUN eblip-29624 88 28 . . PUNCT eblip-29624 89 1 to to ADP eblip-29624 89 2 that that DET eblip-29624 89 3 end end NOUN eblip-29624 89 4 , , PUNCT eblip-29624 89 5 the the DET eblip-29624 89 6 research research NOUN eblip-29624 89 7 questions question NOUN eblip-29624 89 8 were be AUX eblip-29624 89 9 : : PUNCT eblip-29624 89 10     SPACE eblip-29624 89 11 r1 r1 PROPN eblip-29624 89 12 : : PUNCT eblip-29624 89 13 are be AUX eblip-29624 89 14 dissatisfaction dissatisfaction NOUN eblip-29624 89 15 levels level NOUN eblip-29624 89 16 higher high ADJ eblip-29624 89 17 for for ADP eblip-29624 89 18 some some DET eblip-29624 89 19 types type NOUN eblip-29624 89 20 of of ADP eblip-29624 89 21 users user NOUN eblip-29624 89 22 or or CCONJ eblip-29624 89 23 some some DET eblip-29624 89 24 categories category NOUN eblip-29624 89 25 of of ADP eblip-29624 89 26 questions question NOUN eblip-29624 89 27 ? ? PUNCT eblip-29624 90 1 r2 r2 NOUN eblip-29624 90 2 : : PUNCT eblip-29624 90 3 do do AUX eblip-29624 90 4 users user NOUN eblip-29624 90 5 experience experience VERB eblip-29624 90 6 increased increase VERB eblip-29624 90 7 levels level NOUN eblip-29624 90 8 of of ADP eblip-29624 90 9 dissatisfaction dissatisfaction NOUN eblip-29624 90 10 when when SCONJ eblip-29624 90 11 served serve VERB eblip-29624 90 12 by by ADP eblip-29624 90 13 an an DET eblip-29624 90 14 operator operator NOUN eblip-29624 90 15 from from ADP eblip-29624 90 16 another another DET eblip-29624 90 17 institution institution NOUN eblip-29624 90 18 ? ? PUNCT eblip-29624 91 1 do do VERB eblip-29624 91 2 levels level NOUN eblip-29624 91 3 of of ADP eblip-29624 91 4 dissatisfaction dissatisfaction NOUN eblip-29624 91 5 increase increase NOUN eblip-29624 91 6 if if SCONJ eblip-29624 91 7 the the DET eblip-29624 91 8 user user NOUN eblip-29624 91 9 is be AUX eblip-29624 91 10 made make VERB eblip-29624 91 11 aware aware ADJ eblip-29624 91 12 that that SCONJ eblip-29624 91 13 the the DET eblip-29624 91 14 operator operator NOUN eblip-29624 91 15 is be AUX eblip-29624 91 16 from from ADP eblip-29624 91 17 another another DET eblip-29624 91 18 institution institution NOUN eblip-29624 91 19 ? ? PUNCT eblip-29624 92 1 r3 r3 NOUN eblip-29624 92 2 : : PUNCT eblip-29624 92 3 do do AUX eblip-29624 92 4 users user NOUN eblip-29624 92 5 experience experience VERB eblip-29624 92 6 increased increase VERB eblip-29624 92 7 levels level NOUN eblip-29624 92 8 of of ADP eblip-29624 92 9 dissatisfaction dissatisfaction NOUN eblip-29624 92 10 when when SCONJ eblip-29624 92 11 served serve VERB eblip-29624 92 12 by by ADP eblip-29624 92 13 student student NOUN eblip-29624 92 14 staff staff NOUN eblip-29624 92 15 ? ? PUNCT eblip-29624 93 1 r4 r4 NOUN eblip-29624 93 2 : : PUNCT eblip-29624 93 3 do do AUX eblip-29624 93 4 busy busy ADJ eblip-29624 93 5 shifts shift NOUN eblip-29624 93 6 have have VERB eblip-29624 93 7 an an DET eblip-29624 93 8 effect effect NOUN eblip-29624 93 9 on on ADP eblip-29624 93 10 user user NOUN eblip-29624 93 11 dissatisfaction dissatisfaction NOUN eblip-29624 93 12 ? ? PUNCT eblip-29624 94 1 r5 r5 PROPN eblip-29624 94 2 : : PUNCT eblip-29624 94 3 do do AUX eblip-29624 94 4 questions question NOUN eblip-29624 94 5 submitted submit VERB eblip-29624 94 6 around around ADP eblip-29624 94 7 shift shift NOUN eblip-29624 94 8 change change NOUN eblip-29624 94 9 times time NOUN eblip-29624 94 10 or or CCONJ eblip-29624 94 11 the the DET eblip-29624 94 12 service service NOUN eblip-29624 94 13 ’s ’s PART eblip-29624 94 14 closure closure NOUN eblip-29624 94 15 have have VERB eblip-29624 94 16 higher high ADJ eblip-29624 94 17 rates rate NOUN eblip-29624 94 18 of of ADP eblip-29624 94 19 user user NOUN eblip-29624 94 20 dissatisfaction dissatisfaction NOUN eblip-29624 94 21 ? ? PUNCT eblip-29624 95 1 do do VERB eblip-29624 95 2 levels level NOUN eblip-29624 95 3 of of ADP eblip-29624 95 4 dissatisfaction dissatisfaction NOUN eblip-29624 95 5 increase increase NOUN eblip-29624 95 6 if if SCONJ eblip-29624 95 7 the the DET eblip-29624 95 8 user user NOUN eblip-29624 95 9 is be AUX eblip-29624 95 10 told tell VERB eblip-29624 95 11 that that SCONJ eblip-29624 95 12 a a DET eblip-29624 95 13 shift shift NOUN eblip-29624 95 14 change change NOUN eblip-29624 95 15 or or CCONJ eblip-29624 95 16 service service NOUN eblip-29624 95 17 closure closure NOUN eblip-29624 95 18 is be AUX eblip-29624 95 19 approaching approach VERB eblip-29624 95 20 ? ? PUNCT eblip-29624 95 21     SPACE eblip-29624 96 1 the the DET eblip-29624 96 2 answers answer NOUN eblip-29624 96 3 to to ADP eblip-29624 96 4 these these DET eblip-29624 96 5 questions question NOUN eblip-29624 96 6 will will AUX eblip-29624 96 7 help help VERB eblip-29624 96 8 determine determine VERB eblip-29624 96 9 if if SCONJ eblip-29624 96 10 the the DET eblip-29624 96 11 current current ADJ eblip-29624 96 12 collaborative collaborative ADJ eblip-29624 96 13 model model NOUN eblip-29624 96 14 , , PUNCT eblip-29624 96 15 as as ADV eblip-29624 96 16 well well ADV eblip-29624 96 17 as as ADP eblip-29624 96 18 our our PRON eblip-29624 96 19 policies policy NOUN eblip-29624 96 20 and and CCONJ eblip-29624 96 21 procedures procedure NOUN eblip-29624 96 22 around around ADP eblip-29624 96 23 issues issue NOUN eblip-29624 96 24 such such ADJ eblip-29624 96 25 as as ADP eblip-29624 96 26 staffing staffing NOUN eblip-29624 96 27 levels level NOUN eblip-29624 96 28 and and CCONJ eblip-29624 96 29 instructions instruction NOUN eblip-29624 96 30 to to ADP eblip-29624 96 31 operators operator NOUN eblip-29624 96 32 for for ADP eblip-29624 96 33 handling handle VERB eblip-29624 96 34 events event NOUN eblip-29624 96 35 like like ADP eblip-29624 96 36 shift shift NOUN eblip-29624 96 37 changes change NOUN eblip-29624 96 38 , , PUNCT eblip-29624 96 39 are be AUX eblip-29624 96 40 appropriate appropriate ADJ eblip-29624 96 41 and and CCONJ eblip-29624 96 42 successful successful ADJ eblip-29624 96 43 . . PUNCT eblip-29624 96 44     SPACE eblip-29624 97 1 methods method NOUN eblip-29624 97 2     SPACE eblip-29624 97 3 the the DET eblip-29624 97 4 researchers researcher NOUN eblip-29624 97 5 received receive VERB eblip-29624 97 6 approval approval NOUN eblip-29624 97 7 for for ADP eblip-29624 97 8 this this DET eblip-29624 97 9 study study NOUN eblip-29624 97 10 from from ADP eblip-29624 97 11 the the DET eblip-29624 97 12 university university PROPN eblip-29624 97 13 of of ADP eblip-29624 97 14 toronto toronto PROPN eblip-29624 97 15 ’s ’s PART eblip-29624 97 16 research research PROPN eblip-29624 97 17 ethics ethic NOUN eblip-29624 97 18 board board PROPN eblip-29624 97 19 and and CCONJ eblip-29624 97 20 ocul ocul NOUN eblip-29624 97 21 ’s ’s PART eblip-29624 97 22 ask ask VERB eblip-29624 97 23 a a DET eblip-29624 97 24 librarian librarian ADJ eblip-29624 97 25 data datum NOUN eblip-29624 97 26 working working NOUN eblip-29624 97 27 group group NOUN eblip-29624 97 28 . . PUNCT eblip-29624 97 29     SPACE eblip-29624 98 1 data datum NOUN eblip-29624 98 2 collection collection NOUN eblip-29624 98 3 and and CCONJ eblip-29624 98 4 sampling sample VERB eblip-29624 98 5     SPACE eblip-29624 98 6 the the DET eblip-29624 98 7 researchers researcher NOUN eblip-29624 98 8 reviewed review VERB eblip-29624 98 9 chats chat NOUN eblip-29624 98 10 that that PRON eblip-29624 98 11 took take VERB eblip-29624 98 12 place place NOUN eblip-29624 98 13 between between ADP eblip-29624 98 14 june june PROPN eblip-29624 98 15 1 1 NUM eblip-29624 98 16 and and CCONJ eblip-29624 98 17 december december PROPN eblip-29624 98 18 1 1 NUM eblip-29624 98 19 , , PUNCT eblip-29624 98 20 2016 2016 NUM eblip-29624 98 21 . . PUNCT eblip-29624 99 1 during during ADP eblip-29624 99 2 this this DET eblip-29624 99 3 period period NOUN eblip-29624 99 4 , , PUNCT eblip-29624 99 5 9,424 9,424 NUM eblip-29624 99 6 chats chat NOUN eblip-29624 99 7 were be AUX eblip-29624 99 8 submitted submit VERB eblip-29624 99 9 to to ADP eblip-29624 99 10 the the DET eblip-29624 99 11 service service NOUN eblip-29624 99 12 . . PUNCT eblip-29624 100 1 complete complete ADJ eblip-29624 100 2 chat chat PROPN eblip-29624 100 3 transcripts transcript NOUN eblip-29624 100 4 , , PUNCT eblip-29624 100 5 responses response NOUN eblip-29624 100 6 to to ADP eblip-29624 100 7 the the DET eblip-29624 100 8 question question NOUN eblip-29624 100 9 initiation initiation NOUN eblip-29624 100 10 form form NOUN eblip-29624 100 11 , , PUNCT eblip-29624 100 12 and and CCONJ eblip-29624 100 13 chat chat VERB eblip-29624 100 14 metadata metadata NOUN eblip-29624 100 15 were be AUX eblip-29624 100 16 available available ADJ eblip-29624 100 17 for for ADP eblip-29624 100 18 each each DET eblip-29624 100 19 interaction interaction NOUN eblip-29624 100 20 through through ADP eblip-29624 100 21 the the DET eblip-29624 100 22 chat chat PROPN eblip-29624 100 23 software software NOUN eblip-29624 100 24 . . PUNCT eblip-29624 101 1 of of ADP eblip-29624 101 2 the the DET eblip-29624 101 3 9,424 9,424 NUM eblip-29624 101 4 chats chat NOUN eblip-29624 101 5 that that PRON eblip-29624 101 6 took take VERB eblip-29624 101 7 place place NOUN eblip-29624 101 8 during during ADP eblip-29624 101 9 this this DET eblip-29624 101 10 period period NOUN eblip-29624 101 11 , , PUNCT eblip-29624 101 12 1,395 1,395 NUM eblip-29624 101 13 interactions interaction NOUN eblip-29624 101 14 ( ( PUNCT eblip-29624 101 15 14.8 14.8 NUM eblip-29624 101 16 % % NOUN eblip-29624 101 17 ) ) PUNCT eblip-29624 101 18 had have VERB eblip-29624 101 19 a a DET eblip-29624 101 20 corresponding corresponding ADJ eblip-29624 101 21 completed complete VERB eblip-29624 101 22 exit exit NOUN eblip-29624 101 23 survey survey NOUN eblip-29624 101 24 . . PUNCT eblip-29624 101 25     SPACE eblip-29624 102 1 only only ADV eblip-29624 102 2 chats chat NOUN eblip-29624 102 3 with with ADP eblip-29624 102 4 completed complete VERB eblip-29624 102 5 exit exit NOUN eblip-29624 102 6 surveys survey NOUN eblip-29624 102 7 were be AUX eblip-29624 102 8 eligible eligible ADJ eblip-29624 102 9 for for ADP eblip-29624 102 10 sampling sample VERB eblip-29624 102 11 . . PUNCT eblip-29624 103 1 four four NUM eblip-29624 103 2 of of ADP eblip-29624 103 3 the the DET eblip-29624 103 4 eight eight NUM eblip-29624 103 5 exit exit NOUN eblip-29624 103 6 survey survey NOUN eblip-29624 103 7 questions question NOUN eblip-29624 103 8 assess assess VERB eblip-29624 103 9 the the DET eblip-29624 103 10 user user NOUN eblip-29624 103 11 ’s ’s PART eblip-29624 103 12 satisfaction satisfaction NOUN eblip-29624 103 13 with with ADP eblip-29624 103 14 the the DET eblip-29624 103 15 interaction interaction NOUN eblip-29624 103 16 ; ; PUNCT eblip-29624 103 17 only only ADV eblip-29624 103 18 responses response NOUN eblip-29624 103 19 to to ADP eblip-29624 103 20 these these DET eblip-29624 103 21 questions question NOUN eblip-29624 103 22 were be AUX eblip-29624 103 23 examined examine VERB eblip-29624 103 24 in in ADP eblip-29624 103 25 this this DET eblip-29624 103 26 study study NOUN eblip-29624 103 27 . . PUNCT eblip-29624 104 1 the the DET eblip-29624 104 2 researchers researcher NOUN eblip-29624 104 3 used use VERB eblip-29624 104 4 an an DET eblip-29624 104 5 excel excel NOUN eblip-29624 104 6 spreadsheet spreadsheet NOUN eblip-29624 104 7 to to PART eblip-29624 104 8 identify identify VERB eblip-29624 104 9 chat chat VERB eblip-29624 104 10 interactions interaction NOUN eblip-29624 104 11 that that PRON eblip-29624 104 12 had have VERB eblip-29624 104 13 corresponding correspond VERB eblip-29624 104 14 exit exit NOUN eblip-29624 104 15 surveys survey NOUN eblip-29624 104 16 with with ADP eblip-29624 104 17 only only ADV eblip-29624 104 18 satisfied satisfied ADJ eblip-29624 104 19 responses response NOUN eblip-29624 104 20 , , PUNCT eblip-29624 104 21 and and CCONJ eblip-29624 104 22 interactions interaction NOUN eblip-29624 104 23 that that PRON eblip-29624 104 24 had have VERB eblip-29624 104 25 exit exit NOUN eblip-29624 104 26 surveys survey NOUN eblip-29624 104 27 with with ADP eblip-29624 104 28 either either CCONJ eblip-29624 104 29 neutral neutral ADJ eblip-29624 104 30 or or CCONJ eblip-29624 104 31 dissatisfied dissatisfied ADJ eblip-29624 104 32 responses response NOUN eblip-29624 104 33 . . PUNCT eblip-29624 105 1 the the DET eblip-29624 105 2 exit exit NOUN eblip-29624 105 3 survey survey NOUN eblip-29624 105 4 questions question NOUN eblip-29624 105 5 and and CCONJ eblip-29624 105 6 examples example NOUN eblip-29624 105 7 of of ADP eblip-29624 105 8 satisfied satisfied ADJ eblip-29624 105 9 , , PUNCT eblip-29624 105 10 neutral neutral ADJ eblip-29624 105 11 , , PUNCT eblip-29624 105 12 and and CCONJ eblip-29624 105 13 dissatisfied dissatisfied ADJ eblip-29624 105 14 responses response NOUN eblip-29624 105 15 are be AUX eblip-29624 105 16 listed list VERB eblip-29624 105 17 in in ADP eblip-29624 105 18 the the DET eblip-29624 105 19 appendix appendix NOUN eblip-29624 105 20 . . PUNCT eblip-29624 105 21     SPACE eblip-29624 106 1 a a DET eblip-29624 106 2 total total NOUN eblip-29624 106 3 of of ADP eblip-29624 106 4 473 473 NUM eblip-29624 106 5 chats chat NOUN eblip-29624 106 6 were be AUX eblip-29624 106 7 sampled sample VERB eblip-29624 106 8 according accord VERB eblip-29624 106 9 to to ADP eblip-29624 106 10 the the DET eblip-29624 106 11 following follow VERB eblip-29624 106 12 procedures procedure NOUN eblip-29624 106 13 : : PUNCT eblip-29624 106 14     SPACE eblip-29624 106 15 a a DET eblip-29624 106 16 sample sample NOUN eblip-29624 106 17 of of ADP eblip-29624 106 18 256 256 NUM eblip-29624 106 19 chat chat NOUN eblip-29624 106 20 interactions interaction NOUN eblip-29624 106 21 with with ADP eblip-29624 106 22 satisfied satisfied ADJ eblip-29624 106 23 exit exit NOUN eblip-29624 106 24 survey survey NOUN eblip-29624 106 25 responses response NOUN eblip-29624 106 26 was be AUX eblip-29624 106 27 randomly randomly ADV eblip-29624 106 28 selected select VERB eblip-29624 106 29 using use VERB eblip-29624 106 30 excel excel NOUN eblip-29624 106 31 , , PUNCT eblip-29624 106 32 representing represent VERB eblip-29624 106 33 18 18 NUM eblip-29624 106 34 % % NOUN eblip-29624 106 35 of of ADP eblip-29624 106 36 all all PRON eblip-29624 106 37 chat chat VERB eblip-29624 106 38 interactions interaction NOUN eblip-29624 106 39 with with ADP eblip-29624 106 40 completed complete VERB eblip-29624 106 41 exit exit NOUN eblip-29624 106 42 surveys survey NOUN eblip-29624 106 43 ( ( PUNCT eblip-29624 106 44 n n NOUN eblip-29624 106 45 = = SYM eblip-29624 106 46 1,395 1,395 NUM eblip-29624 106 47 ) ) PUNCT eblip-29624 106 48 . . PUNCT eblip-29624 107 1 this this DET eblip-29624 107 2 sample sample NOUN eblip-29624 107 3 size size NOUN eblip-29624 107 4 was be AUX eblip-29624 107 5 chosen choose VERB eblip-29624 107 6 because because SCONJ eblip-29624 107 7 it it PRON eblip-29624 107 8 provides provide VERB eblip-29624 107 9 a a DET eblip-29624 107 10 confidence confidence NOUN eblip-29624 107 11 level level NOUN eblip-29624 107 12 of of ADP eblip-29624 107 13 95 95 NUM eblip-29624 107 14 % % NOUN eblip-29624 107 15 . . PUNCT eblip-29624 108 1 all all DET eblip-29624 108 2 217 217 NUM eblip-29624 108 3 chat chat VERB eblip-29624 108 4 interactions interaction NOUN eblip-29624 108 5 with with ADP eblip-29624 108 6 corresponding correspond VERB eblip-29624 108 7 exit exit NOUN eblip-29624 108 8 surveys survey NOUN eblip-29624 108 9 reporting report VERB eblip-29624 108 10 anything anything PRON eblip-29624 108 11 less less ADJ eblip-29624 108 12 than than ADP eblip-29624 108 13 satisfaction satisfaction NOUN eblip-29624 108 14 were be AUX eblip-29624 108 15 included include VERB eblip-29624 108 16 in in ADP eblip-29624 108 17 the the DET eblip-29624 108 18 sample sample NOUN eblip-29624 108 19 . . PUNCT eblip-29624 109 1 this this PRON eblip-29624 109 2 included include VERB eblip-29624 109 3 any any DET eblip-29624 109 4 chats chat NOUN eblip-29624 109 5 with with ADP eblip-29624 109 6 at at ADV eblip-29624 109 7 least least ADV eblip-29624 109 8 one one NUM eblip-29624 109 9 exit exit NOUN eblip-29624 109 10 survey survey NOUN eblip-29624 109 11 response response NOUN eblip-29624 109 12 that that PRON eblip-29624 109 13 was be AUX eblip-29624 109 14 neutral neutral ADJ eblip-29624 109 15 or or CCONJ eblip-29624 109 16 dissatisfied dissatisfied ADJ eblip-29624 109 17 . . PUNCT eblip-29624 110 1 this this DET eblip-29624 110 2 sampling sampling NOUN eblip-29624 110 3 method method NOUN eblip-29624 110 4 was be AUX eblip-29624 110 5 chosen choose VERB eblip-29624 110 6 because because SCONJ eblip-29624 110 7 only only ADV eblip-29624 110 8 16 16 NUM eblip-29624 110 9 % % NOUN eblip-29624 110 10 of of ADP eblip-29624 110 11 eligible eligible ADJ eblip-29624 110 12 interactions interaction NOUN eblip-29624 110 13 met meet VERB eblip-29624 110 14 this this DET eblip-29624 110 15 criterion criterion NOUN eblip-29624 110 16 . . PUNCT eblip-29624 111 1 homogenous homogenous ADJ eblip-29624 111 2 purposive purposive NOUN eblip-29624 111 3 sampling sampling NOUN eblip-29624 111 4 allowed allow VERB eblip-29624 111 5 us we PRON eblip-29624 111 6 to to PART eblip-29624 111 7 draw draw VERB eblip-29624 111 8 on on ADP eblip-29624 111 9 as as ADV eblip-29624 111 10 much much ADJ eblip-29624 111 11 data datum NOUN eblip-29624 111 12 as as ADP eblip-29624 111 13 possible possible ADJ eblip-29624 111 14 to to PART eblip-29624 111 15 investigate investigate VERB eblip-29624 111 16 the the DET eblip-29624 111 17 experiences experience NOUN eblip-29624 111 18 of of ADP eblip-29624 111 19 dissatisfied dissatisfied ADJ eblip-29624 111 20 users user NOUN eblip-29624 111 21 . . PUNCT eblip-29624 111 22     SPACE eblip-29624 111 23 data datum NOUN eblip-29624 111 24 preparation preparation NOUN eblip-29624 111 25     SPACE eblip-29624 111 26 the the DET eblip-29624 111 27 researchers researcher NOUN eblip-29624 111 28 compiled compile VERB eblip-29624 111 29 the the DET eblip-29624 111 30 chat chat NOUN eblip-29624 111 31 session session NOUN eblip-29624 111 32 metadata metadata NOUN eblip-29624 111 33 , , PUNCT eblip-29624 111 34 responses response NOUN eblip-29624 111 35 to to ADP eblip-29624 111 36 the the DET eblip-29624 111 37 question question NOUN eblip-29624 111 38 initiation initiation NOUN eblip-29624 111 39 form form NOUN eblip-29624 111 40 , , PUNCT eblip-29624 111 41 and and CCONJ eblip-29624 111 42 exit exit NOUN eblip-29624 111 43 survey survey NOUN eblip-29624 111 44 responses response NOUN eblip-29624 111 45 pulled pull VERB eblip-29624 111 46 from from ADP eblip-29624 111 47 the the DET eblip-29624 111 48 chat chat PROPN eblip-29624 111 49 software software NOUN eblip-29624 111 50 into into ADP eblip-29624 111 51 an an DET eblip-29624 111 52 excel excel NOUN eblip-29624 111 53 spreadsheet spreadsheet NOUN eblip-29624 111 54 . . PUNCT eblip-29624 112 1 chat chat VERB eblip-29624 112 2 session session NOUN eblip-29624 112 3 metadata metadata NOUN eblip-29624 112 4 included include VERB eblip-29624 112 5 operator operator NOUN eblip-29624 112 6 type type NOUN eblip-29624 112 7 , , PUNCT eblip-29624 112 8 whether whether SCONJ eblip-29624 112 9 the the DET eblip-29624 112 10 user user NOUN eblip-29624 112 11 and and CCONJ eblip-29624 112 12 operator operator NOUN eblip-29624 112 13 were be AUX eblip-29624 112 14 from from ADP eblip-29624 112 15 the the DET eblip-29624 112 16 same same ADJ eblip-29624 112 17 institution institution NOUN eblip-29624 112 18 , , PUNCT eblip-29624 112 19 the the DET eblip-29624 112 20 time time NOUN eblip-29624 112 21 the the DET eblip-29624 112 22 chat chat NOUN eblip-29624 112 23 was be AUX eblip-29624 112 24 initiated initiate VERB eblip-29624 112 25 , , PUNCT eblip-29624 112 26 and and CCONJ eblip-29624 112 27 whether whether SCONJ eblip-29624 112 28 the the DET eblip-29624 112 29 shift shift NOUN eblip-29624 112 30 was be AUX eblip-29624 112 31 busy busy ADJ eblip-29624 112 32 . . PUNCT eblip-29624 113 1 the the DET eblip-29624 113 2 question question NOUN eblip-29624 113 3 initiation initiation NOUN eblip-29624 113 4 form form NOUN eblip-29624 113 5 included include VERB eblip-29624 113 6 user user NOUN eblip-29624 113 7 type type NOUN eblip-29624 113 8 and and CCONJ eblip-29624 113 9 question question NOUN eblip-29624 113 10 type type NOUN eblip-29624 113 11 . . PUNCT eblip-29624 114 1 the the DET eblip-29624 114 2 exit exit NOUN eblip-29624 114 3 survey survey NOUN eblip-29624 114 4 responses response NOUN eblip-29624 114 5 related relate VERB eblip-29624 114 6 to to ADP eblip-29624 114 7 user user NOUN eblip-29624 114 8 dissatisfaction dissatisfaction NOUN eblip-29624 114 9 . . PUNCT eblip-29624 114 10     SPACE eblip-29624 115 1 the the DET eblip-29624 115 2 researchers researcher NOUN eblip-29624 115 3 anonymized anonymize VERB eblip-29624 115 4 the the DET eblip-29624 115 5 spreadsheet spreadsheet NOUN eblip-29624 115 6 data datum NOUN eblip-29624 115 7 according accord VERB eblip-29624 115 8 to to ADP eblip-29624 115 9 standards standard NOUN eblip-29624 115 10 set set VERB eblip-29624 115 11 by by ADP eblip-29624 115 12 the the DET eblip-29624 115 13 consortium consortium NOUN eblip-29624 115 14 ’s ’s PART eblip-29624 115 15 data datum NOUN eblip-29624 115 16 working working NOUN eblip-29624 115 17 group group NOUN eblip-29624 115 18 . . PUNCT eblip-29624 116 1 any any DET eblip-29624 116 2 identifying identify VERB eblip-29624 116 3 information information NOUN eblip-29624 116 4 , , PUNCT eblip-29624 116 5 such such ADJ eblip-29624 116 6 as as ADP eblip-29624 116 7 the the DET eblip-29624 116 8 identity identity NOUN eblip-29624 116 9 of of ADP eblip-29624 116 10 the the DET eblip-29624 116 11 chat chat NOUN eblip-29624 116 12 operator operator NOUN eblip-29624 116 13 , , PUNCT eblip-29624 116 14 the the DET eblip-29624 116 15 user user NOUN eblip-29624 116 16 , , PUNCT eblip-29624 116 17 or or CCONJ eblip-29624 116 18 the the DET eblip-29624 116 19 institutional institutional ADJ eblip-29624 116 20 affiliation affiliation NOUN eblip-29624 116 21 of of ADP eblip-29624 116 22 either either CCONJ eblip-29624 116 23 individual individual NOUN eblip-29624 116 24 , , PUNCT eblip-29624 116 25 was be AUX eblip-29624 116 26 removed remove VERB eblip-29624 116 27 . . PUNCT eblip-29624 117 1 the the DET eblip-29624 117 2 same same ADJ eblip-29624 117 3 process process NOUN eblip-29624 117 4 was be AUX eblip-29624 117 5 used use VERB eblip-29624 117 6 to to PART eblip-29624 117 7 anonymize anonymize VERB eblip-29624 117 8 the the DET eblip-29624 117 9 corresponding corresponding ADJ eblip-29624 117 10 chat chat NOUN eblip-29624 117 11 transcripts transcript NOUN eblip-29624 117 12 . . PUNCT eblip-29624 117 13     SPACE eblip-29624 118 1 study study NOUN eblip-29624 118 2 variables variable VERB eblip-29624 118 3     SPACE eblip-29624 118 4 the the DET eblip-29624 118 5 researchers researcher NOUN eblip-29624 118 6 recorded record VERB eblip-29624 118 7 information information NOUN eblip-29624 118 8 related relate VERB eblip-29624 118 9 to to ADP eblip-29624 118 10 the the DET eblip-29624 118 11 study study NOUN eblip-29624 118 12 variables variable NOUN eblip-29624 118 13 in in ADP eblip-29624 118 14 the the DET eblip-29624 118 15 same same ADJ eblip-29624 118 16 spreadsheet spreadsheet NOUN eblip-29624 118 17 containing contain VERB eblip-29624 118 18 the the DET eblip-29624 118 19 data datum NOUN eblip-29624 118 20 extracted extract VERB eblip-29624 118 21 from from ADP eblip-29624 118 22 the the DET eblip-29624 118 23 software software NOUN eblip-29624 118 24 . . PUNCT eblip-29624 118 25     SPACE eblip-29624 119 1 user user NOUN eblip-29624 119 2 type type NOUN eblip-29624 119 3     SPACE eblip-29624 119 4 users user NOUN eblip-29624 119 5 identified identify VERB eblip-29624 119 6 their their PRON eblip-29624 119 7 status status NOUN eblip-29624 119 8 with with ADP eblip-29624 119 9 the the DET eblip-29624 119 10 university university NOUN eblip-29624 119 11 through through ADP eblip-29624 119 12 a a DET eblip-29624 119 13 mandatory mandatory ADJ eblip-29624 119 14 question question NOUN eblip-29624 119 15 initiation initiation NOUN eblip-29624 119 16 form form NOUN eblip-29624 119 17 . . PUNCT eblip-29624 120 1 the the DET eblip-29624 120 2 options option NOUN eblip-29624 120 3 were be AUX eblip-29624 120 4 : : PUNCT eblip-29624 120 5 undergraduate undergraduate NOUN eblip-29624 120 6 student student NOUN eblip-29624 120 7 , , PUNCT eblip-29624 120 8 graduate graduate NOUN eblip-29624 120 9 student student NOUN eblip-29624 120 10 , , PUNCT eblip-29624 120 11 faculty faculty NOUN eblip-29624 120 12 , , PUNCT eblip-29624 120 13 alumni alumnus NOUN eblip-29624 120 14 , , PUNCT eblip-29624 120 15 or or CCONJ eblip-29624 120 16 other other ADJ eblip-29624 120 17 . . PUNCT eblip-29624 120 18     SPACE eblip-29624 120 19 operator operator NOUN eblip-29624 120 20 type type NOUN eblip-29624 120 21     SPACE eblip-29624 120 22 the the DET eblip-29624 120 23 operator(s operator(s NOUN eblip-29624 120 24 ) ) PUNCT eblip-29624 120 25 who who PRON eblip-29624 120 26 participated participate VERB eblip-29624 120 27 in in ADP eblip-29624 120 28 the the DET eblip-29624 120 29 chat chat NOUN eblip-29624 120 30 interaction interaction NOUN eblip-29624 120 31 were be AUX eblip-29624 120 32 listed list VERB eblip-29624 120 33 in in ADP eblip-29624 120 34 the the DET eblip-29624 120 35 chat chat NOUN eblip-29624 120 36 metadata metadata NOUN eblip-29624 120 37 . . PUNCT eblip-29624 121 1 the the DET eblip-29624 121 2 researchers researcher NOUN eblip-29624 121 3 recorded record VERB eblip-29624 121 4 whether whether SCONJ eblip-29624 121 5 they they PRON eblip-29624 121 6 were be AUX eblip-29624 121 7 librarians librarian NOUN eblip-29624 121 8 , , PUNCT eblip-29624 121 9 paraprofessionals paraprofessional NOUN eblip-29624 121 10 , , PUNCT eblip-29624 121 11 part part ADJ eblip-29624 121 12 - - PUNCT eblip-29624 121 13 time time NOUN eblip-29624 121 14 virtual virtual ADJ eblip-29624 121 15 reference reference NOUN eblip-29624 121 16 operators operator NOUN eblip-29624 121 17 employed employ VERB eblip-29624 121 18 by by ADP eblip-29624 121 19 the the DET eblip-29624 121 20 consortium consortium NOUN eblip-29624 121 21 , , PUNCT eblip-29624 121 22 students student NOUN eblip-29624 121 23 ( ( PUNCT eblip-29624 121 24 graduate graduate NOUN eblip-29624 121 25 student student NOUN eblip-29624 121 26 workers worker NOUN eblip-29624 121 27 employed employ VERB eblip-29624 121 28 directly directly ADV eblip-29624 121 29 by by ADP eblip-29624 121 30 participating participate VERB eblip-29624 121 31 libraries library NOUN eblip-29624 121 32 ) ) PUNCT eblip-29624 121 33 , , PUNCT eblip-29624 121 34 or or CCONJ eblip-29624 121 35 of of ADP eblip-29624 121 36 different different ADJ eblip-29624 121 37 types type NOUN eblip-29624 121 38 . . PUNCT eblip-29624 121 39     SPACE eblip-29624 121 40 question question NOUN eblip-29624 121 41 type type NOUN eblip-29624 121 42     SPACE eblip-29624 121 43 users user NOUN eblip-29624 121 44 were be AUX eblip-29624 121 45 asked ask VERB eblip-29624 121 46 to to PART eblip-29624 121 47 provide provide VERB eblip-29624 121 48 a a DET eblip-29624 121 49 detailed detailed ADJ eblip-29624 121 50 description description NOUN eblip-29624 121 51 of of ADP eblip-29624 121 52 their their PRON eblip-29624 121 53 question question NOUN eblip-29624 121 54 in in ADP eblip-29624 121 55 a a DET eblip-29624 121 56 mandatory mandatory ADJ eblip-29624 121 57 question question NOUN eblip-29624 121 58 initiation initiation NOUN eblip-29624 121 59 form form NOUN eblip-29624 121 60 . . PUNCT eblip-29624 122 1 the the DET eblip-29624 122 2 researchers researcher NOUN eblip-29624 122 3 coded code VERB eblip-29624 122 4 their their PRON eblip-29624 122 5 responses response NOUN eblip-29624 122 6 by by ADP eblip-29624 122 7 question question NOUN eblip-29624 122 8 type type NOUN eblip-29624 122 9 according accord VERB eblip-29624 122 10 to to ADP eblip-29624 122 11 a a DET eblip-29624 122 12 schema schema NOUN eblip-29624 122 13 that that PRON eblip-29624 122 14 was be AUX eblip-29624 122 15 previously previously ADV eblip-29624 122 16 developed develop VERB eblip-29624 122 17 by by ADP eblip-29624 122 18 local local ADJ eblip-29624 122 19 researchers researcher NOUN eblip-29624 122 20 ( ( PUNCT eblip-29624 122 21 maidenberg maidenberg PROPN eblip-29624 122 22 , , PUNCT eblip-29624 122 23 greenberg greenberg PROPN eblip-29624 122 24 , , PUNCT eblip-29624 122 25 whyte whyte PROPN eblip-29624 122 26 appleby appleby PROPN eblip-29624 122 27 , , PUNCT eblip-29624 122 28 logan logan PROPN eblip-29624 122 29 , , PUNCT eblip-29624 122 30 & & CCONJ eblip-29624 122 31 spence spence PROPN eblip-29624 122 32 , , PUNCT eblip-29624 122 33 2012 2012 NUM eblip-29624 122 34 ) ) PUNCT eblip-29624 122 35 . . PUNCT eblip-29624 123 1 the the DET eblip-29624 123 2 question question NOUN eblip-29624 123 3 type type NOUN eblip-29624 123 4 categories category NOUN eblip-29624 123 5 are be AUX eblip-29624 123 6 : : PUNCT eblip-29624 123 7 accounts account NOUN eblip-29624 123 8 , , PUNCT eblip-29624 123 9 citation citation NOUN eblip-29624 123 10 , , PUNCT eblip-29624 123 11 e e NOUN eblip-29624 123 12 - - NOUN eblip-29624 123 13 resources resource NOUN eblip-29624 123 14 , , PUNCT eblip-29624 123 15 facilities facility NOUN eblip-29624 123 16 , , PUNCT eblip-29624 123 17 computing computing NOUN eblip-29624 123 18 , , PUNCT eblip-29624 123 19 miscellaneous miscellaneous ADJ eblip-29624 123 20 , , PUNCT eblip-29624 123 21 non non ADJ eblip-29624 123 22 - - ADJ eblip-29624 123 23 library library ADJ eblip-29624 123 24 , , PUNCT eblip-29624 123 25 policies policy NOUN eblip-29624 123 26 , , PUNCT eblip-29624 123 27 research research NOUN eblip-29624 123 28 , , PUNCT eblip-29624 123 29 and and CCONJ eblip-29624 123 30 writing writing NOUN eblip-29624 123 31 . . PUNCT eblip-29624 123 32     SPACE eblip-29624 124 1 institutional institutional ADJ eblip-29624 124 2 mismatch mismatch NOUN eblip-29624 124 3 and and CCONJ eblip-29624 124 4 institutional institutional ADJ eblip-29624 124 5 mismatch mismatch NOUN eblip-29624 124 6 reveal reveal VERB eblip-29624 124 7     SPACE eblip-29624 124 8 the the DET eblip-29624 124 9 institutional institutional ADJ eblip-29624 124 10 affiliation affiliation NOUN eblip-29624 124 11 of of ADP eblip-29624 124 12 the the DET eblip-29624 124 13 operator operator NOUN eblip-29624 124 14 and and CCONJ eblip-29624 124 15 user user NOUN eblip-29624 124 16 were be AUX eblip-29624 124 17 listed list VERB eblip-29624 124 18 in in ADP eblip-29624 124 19 the the DET eblip-29624 124 20 software software NOUN eblip-29624 124 21 ’s ’s PART eblip-29624 124 22 chat chat PROPN eblip-29624 124 23 metadata metadata NOUN eblip-29624 124 24 . . PUNCT eblip-29624 125 1 the the DET eblip-29624 125 2 researchers researcher NOUN eblip-29624 125 3 recorded record VERB eblip-29624 125 4 whether whether SCONJ eblip-29624 125 5 the the DET eblip-29624 125 6 participants participant NOUN eblip-29624 125 7 in in ADP eblip-29624 125 8 the the DET eblip-29624 125 9 chat chat NOUN eblip-29624 125 10 were be AUX eblip-29624 125 11 associated associate VERB eblip-29624 125 12 with with ADP eblip-29624 125 13 the the DET eblip-29624 125 14 same same ADJ eblip-29624 125 15 institution institution NOUN eblip-29624 125 16 or or CCONJ eblip-29624 125 17 whether whether SCONJ eblip-29624 125 18 there there PRON eblip-29624 125 19 was be VERB eblip-29624 125 20 a a DET eblip-29624 125 21 mismatch mismatch NOUN eblip-29624 125 22 . . PUNCT eblip-29624 126 1 through through ADP eblip-29624 126 2 transcript transcript NOUN eblip-29624 126 3 analysis analysis NOUN eblip-29624 126 4 , , PUNCT eblip-29624 126 5 the the DET eblip-29624 126 6 researchers researcher NOUN eblip-29624 126 7 recorded record VERB eblip-29624 126 8 chats chat NOUN eblip-29624 126 9 in in ADP eblip-29624 126 10 which which PRON eblip-29624 126 11 the the DET eblip-29624 126 12 operator operator NOUN eblip-29624 126 13 disclosed disclose VERB eblip-29624 126 14 that that SCONJ eblip-29624 126 15 they they PRON eblip-29624 126 16 did do AUX eblip-29624 126 17 not not PART eblip-29624 126 18 have have VERB eblip-29624 126 19 the the DET eblip-29624 126 20 same same ADJ eblip-29624 126 21 institutional institutional ADJ eblip-29624 126 22 affiliation affiliation NOUN eblip-29624 126 23 or or CCONJ eblip-29624 126 24 home home NOUN eblip-29624 126 25 campus campus NOUN eblip-29624 126 26 as as ADP eblip-29624 126 27 the the DET eblip-29624 126 28 user user NOUN eblip-29624 126 29 . . PUNCT eblip-29624 126 30     SPACE eblip-29624 127 1 busy busy ADJ eblip-29624 127 2 shift shift VERB eblip-29624 127 3     SPACE eblip-29624 127 4 the the DET eblip-29624 127 5 chat chat NOUN eblip-29624 127 6 session session NOUN eblip-29624 127 7 metadata metadata NOUN eblip-29624 127 8 listed list VERB eblip-29624 127 9 the the DET eblip-29624 127 10 time time NOUN eblip-29624 127 11 at at ADP eblip-29624 127 12 which which PRON eblip-29624 127 13 the the DET eblip-29624 127 14 chat chat NOUN eblip-29624 127 15 was be AUX eblip-29624 127 16 initiated initiate VERB eblip-29624 127 17 . . PUNCT eblip-29624 128 1 from from ADP eblip-29624 128 2 this this DET eblip-29624 128 3 information information NOUN eblip-29624 128 4 , , PUNCT eblip-29624 128 5 the the DET eblip-29624 128 6 researchers researcher NOUN eblip-29624 128 7 determined determine VERB eblip-29624 128 8 the the DET eblip-29624 128 9 shift shift NOUN eblip-29624 128 10 during during ADP eblip-29624 128 11 which which PRON eblip-29624 128 12 the the DET eblip-29624 128 13 chat chat NOUN eblip-29624 128 14 took take VERB eblip-29624 128 15 place place NOUN eblip-29624 128 16 . . PUNCT eblip-29624 129 1 shifts shift NOUN eblip-29624 129 2 are be AUX eblip-29624 129 3 an an DET eblip-29624 129 4 hour hour NOUN eblip-29624 129 5 in in ADP eblip-29624 129 6 length length NOUN eblip-29624 129 7 . . PUNCT eblip-29624 130 1 the the DET eblip-29624 130 2 researchers researcher NOUN eblip-29624 130 3 consulted consult VERB eblip-29624 130 4 sp sp VERB eblip-29624 130 5 ’s ’s PART eblip-29624 130 6 chat chat NOUN eblip-29624 130 7 volume volume NOUN eblip-29624 130 8 statistics statistic NOUN eblip-29624 130 9 to to PART eblip-29624 130 10 determine determine VERB eblip-29624 130 11 how how SCONJ eblip-29624 130 12 many many ADJ eblip-29624 130 13 chats chat NOUN eblip-29624 130 14 were be AUX eblip-29624 130 15 submitted submit VERB eblip-29624 130 16 during during ADP eblip-29624 130 17 that that DET eblip-29624 130 18 same same ADJ eblip-29624 130 19 shift shift NOUN eblip-29624 130 20 . . PUNCT eblip-29624 131 1 busyness busyness NOUN eblip-29624 131 2 was be AUX eblip-29624 131 3 determined determine VERB eblip-29624 131 4 based base VERB eblip-29624 131 5 on on ADP eblip-29624 131 6 the the DET eblip-29624 131 7 number number NOUN eblip-29624 131 8 of of ADP eblip-29624 131 9 chats chat NOUN eblip-29624 131 10 submitted submit VERB eblip-29624 131 11 during during ADP eblip-29624 131 12 the the DET eblip-29624 131 13 shift shift NOUN eblip-29624 131 14 , , PUNCT eblip-29624 131 15 compared compare VERB eblip-29624 131 16 to to ADP eblip-29624 131 17 the the DET eblip-29624 131 18 number number NOUN eblip-29624 131 19 of of ADP eblip-29624 131 20 operators operator NOUN eblip-29624 131 21 scheduled schedule VERB eblip-29624 131 22 to to PART eblip-29624 131 23 be be AUX eblip-29624 131 24 online online ADJ eblip-29624 131 25 during during ADP eblip-29624 131 26 the the DET eblip-29624 131 27 shift shift NOUN eblip-29624 131 28 . . PUNCT eblip-29624 132 1 a a DET eblip-29624 132 2 shift shift NOUN eblip-29624 132 3 was be AUX eblip-29624 132 4 considered consider VERB eblip-29624 132 5 busy busy ADJ eblip-29624 132 6 if if SCONJ eblip-29624 132 7 more more ADJ eblip-29624 132 8 than than ADP eblip-29624 132 9 three three NUM eblip-29624 132 10 chats chat NOUN eblip-29624 132 11 were be AUX eblip-29624 132 12 submitted submit VERB eblip-29624 132 13 for for ADP eblip-29624 132 14 every every DET eblip-29624 132 15 available available ADJ eblip-29624 132 16 operator operator NOUN eblip-29624 132 17 . . PUNCT eblip-29624 132 18     SPACE eblip-29624 132 19 aspects aspect NOUN eblip-29624 132 20 of of ADP eblip-29624 132 21 scheduling scheduling NOUN eblip-29624 132 22     SPACE eblip-29624 132 23 the the DET eblip-29624 132 24 chat chat NOUN eblip-29624 132 25 session session NOUN eblip-29624 132 26 metadata metadata NOUN eblip-29624 132 27 recorded record VERB eblip-29624 132 28 the the DET eblip-29624 132 29 time time NOUN eblip-29624 132 30 at at ADP eblip-29624 132 31 which which PRON eblip-29624 132 32 the the DET eblip-29624 132 33 chat chat NOUN eblip-29624 132 34 was be AUX eblip-29624 132 35 initiated initiate VERB eblip-29624 132 36 . . PUNCT eblip-29624 133 1 the the DET eblip-29624 133 2 researchers researcher NOUN eblip-29624 133 3 recorded record VERB eblip-29624 133 4 whether whether SCONJ eblip-29624 133 5 the the DET eblip-29624 133 6 chat chat NOUN eblip-29624 133 7 began begin VERB eblip-29624 133 8 during during ADP eblip-29624 133 9 the the DET eblip-29624 133 10 last last ADJ eblip-29624 133 11 10 10 NUM eblip-29624 133 12 minutes minute NOUN eblip-29624 133 13 of of ADP eblip-29624 133 14 the the DET eblip-29624 133 15 shift shift NOUN eblip-29624 133 16 or or CCONJ eblip-29624 133 17 within within ADP eblip-29624 133 18 10 10 NUM eblip-29624 133 19 minutes minute NOUN eblip-29624 133 20 of of ADP eblip-29624 133 21 the the DET eblip-29624 133 22 time time NOUN eblip-29624 133 23 the the DET eblip-29624 133 24 service service NOUN eblip-29624 133 25 was be AUX eblip-29624 133 26 scheduled schedule VERB eblip-29624 133 27 to to PART eblip-29624 133 28 close close VERB eblip-29624 133 29 . . PUNCT eblip-29624 134 1 through through ADP eblip-29624 134 2 transcript transcript NOUN eblip-29624 134 3 analysis analysis NOUN eblip-29624 134 4 , , PUNCT eblip-29624 134 5 the the DET eblip-29624 134 6 researchers researcher NOUN eblip-29624 134 7 also also ADV eblip-29624 134 8 noted note VERB eblip-29624 134 9 whether whether SCONJ eblip-29624 134 10 the the DET eblip-29624 134 11 operator operator NOUN eblip-29624 134 12 disclosed disclose VERB eblip-29624 134 13 any any DET eblip-29624 134 14 information information NOUN eblip-29624 134 15 about about ADP eblip-29624 134 16 their their PRON eblip-29624 134 17 shift shift NOUN eblip-29624 134 18 schedule schedule NOUN eblip-29624 134 19 or or CCONJ eblip-29624 134 20 about about ADP eblip-29624 134 21 the the DET eblip-29624 134 22 service service NOUN eblip-29624 134 23 ’s ’s PART eblip-29624 134 24 hours hour NOUN eblip-29624 134 25 ( ( PUNCT eblip-29624 134 26 i.e. i.e. X eblip-29624 134 27 , , PUNCT eblip-29624 134 28 whether whether SCONJ eblip-29624 134 29 they they PRON eblip-29624 134 30 were be AUX eblip-29624 134 31 about about ADJ eblip-29624 134 32 to to PART eblip-29624 134 33 go go VERB eblip-29624 134 34 off off ADP eblip-29624 134 35 shift shift NOUN eblip-29624 134 36 or or CCONJ eblip-29624 134 37 the the DET eblip-29624 134 38 service service NOUN eblip-29624 134 39 was be AUX eblip-29624 134 40 closing close VERB eblip-29624 134 41 soon soon ADV eblip-29624 134 42 ) ) PUNCT eblip-29624 134 43 . . PUNCT eblip-29624 134 44     SPACE eblip-29624 135 1 dissatisfaction dissatisfaction NOUN eblip-29624 135 2     SPACE eblip-29624 135 3 based base VERB eblip-29624 135 4 on on ADP eblip-29624 135 5 the the DET eblip-29624 135 6 exit exit NOUN eblip-29624 135 7 survey survey NOUN eblip-29624 135 8 responses response NOUN eblip-29624 135 9 associated associate VERB eblip-29624 135 10 with with ADP eblip-29624 135 11 the the DET eblip-29624 135 12 chat chat NOUN eblip-29624 135 13 interaction interaction NOUN eblip-29624 135 14 , , PUNCT eblip-29624 135 15 the the DET eblip-29624 135 16 researchers researcher NOUN eblip-29624 135 17 recorded record VERB eblip-29624 135 18 whether whether SCONJ eblip-29624 135 19 the the DET eblip-29624 135 20 user user NOUN eblip-29624 135 21 was be AUX eblip-29624 135 22 dissatisfied dissatisfied ADJ eblip-29624 135 23 or or CCONJ eblip-29624 135 24 not not PART eblip-29624 135 25 dissatisfied dissatisfied ADJ eblip-29624 135 26 . . PUNCT eblip-29624 136 1 users user NOUN eblip-29624 136 2 were be AUX eblip-29624 136 3 considered consider VERB eblip-29624 136 4 dissatisfied dissatisfied ADJ eblip-29624 136 5 if if SCONJ eblip-29624 136 6 they they PRON eblip-29624 136 7 answered answer VERB eblip-29624 136 8 at at ADP eblip-29624 136 9 least least ADJ eblip-29624 136 10 one one NUM eblip-29624 136 11 of of ADP eblip-29624 136 12 the the DET eblip-29624 136 13 four four NUM eblip-29624 136 14 exit exit NOUN eblip-29624 136 15 survey survey NOUN eblip-29624 136 16 questions question NOUN eblip-29624 136 17 related relate VERB eblip-29624 136 18 to to ADP eblip-29624 136 19 satisfaction satisfaction NOUN eblip-29624 136 20 ( ( PUNCT eblip-29624 136 21 appendix appendix PROPN eblip-29624 136 22 ) ) PUNCT eblip-29624 136 23 with with ADP eblip-29624 136 24 a a DET eblip-29624 136 25 neutral neutral ADJ eblip-29624 136 26 or or CCONJ eblip-29624 136 27 dissatisfied dissatisfied ADJ eblip-29624 136 28 response response NOUN eblip-29624 136 29 . . PUNCT eblip-29624 136 30     SPACE eblip-29624 137 1 coding code VERB eblip-29624 137 2     SPACE eblip-29624 137 3 question question NOUN eblip-29624 137 4 type type NOUN eblip-29624 137 5     SPACE eblip-29624 137 6 question question NOUN eblip-29624 137 7 type type NOUN eblip-29624 137 8 was be AUX eblip-29624 137 9 coded code VERB eblip-29624 137 10 by by ADP eblip-29624 137 11 two two NUM eblip-29624 137 12 members member NOUN eblip-29624 137 13 of of ADP eblip-29624 137 14 the the DET eblip-29624 137 15 research research NOUN eblip-29624 137 16 team team NOUN eblip-29624 137 17 . . PUNCT eblip-29624 138 1 the the DET eblip-29624 138 2 researchers researcher NOUN eblip-29624 138 3 coded code VERB eblip-29624 138 4 an an DET eblip-29624 138 5 initial initial ADJ eblip-29624 138 6 test test NOUN eblip-29624 138 7 set set NOUN eblip-29624 138 8 of of ADP eblip-29624 138 9 42 42 NUM eblip-29624 138 10 transcripts transcript NOUN eblip-29624 138 11 and and CCONJ eblip-29624 138 12 achieved achieve VERB eblip-29624 138 13 substantial substantial ADJ eblip-29624 138 14 intercoder intercoder NOUN eblip-29624 138 15 agreement agreement NOUN eblip-29624 138 16 , , PUNCT eblip-29624 138 17 as as SCONJ eblip-29624 138 18 measured measure VERB eblip-29624 138 19 by by ADP eblip-29624 138 20 cohen cohen PROPN eblip-29624 138 21 ’s ’s PART eblip-29624 138 22 kappa kappa PROPN eblip-29624 138 23 , , PUNCT eblip-29624 138 24 k k PROPN eblip-29624 138 25 = = NOUN eblip-29624 138 26 0.794 0.794 NUM eblip-29624 138 27 . . PUNCT eblip-29624 139 1 after after ADP eblip-29624 139 2 discussing discuss VERB eblip-29624 139 3 discrepancies discrepancy NOUN eblip-29624 139 4 , , PUNCT eblip-29624 139 5 the the DET eblip-29624 139 6 researchers researcher NOUN eblip-29624 139 7 coded code VERB eblip-29624 139 8 a a DET eblip-29624 139 9 second second ADJ eblip-29624 139 10 test test NOUN eblip-29624 139 11 set set NOUN eblip-29624 139 12 of of ADP eblip-29624 139 13 44 44 NUM eblip-29624 139 14 transcripts transcript NOUN eblip-29624 139 15 . . PUNCT eblip-29624 140 1 they they PRON eblip-29624 140 2 achieved achieve VERB eblip-29624 140 3 near near ADP eblip-29624 140 4 perfect perfect ADJ eblip-29624 140 5 agreement agreement NOUN eblip-29624 140 6 , , PUNCT eblip-29624 140 7 as as SCONJ eblip-29624 140 8 measured measure VERB eblip-29624 140 9 by by ADP eblip-29624 140 10 cohen cohen PROPN eblip-29624 140 11 ’s ’s PART eblip-29624 140 12 kappa kappa PROPN eblip-29624 140 13 , , PUNCT eblip-29624 140 14 k k PROPN eblip-29624 140 15 = = PUNCT eblip-29624 140 16 0.876 0.876 NUM eblip-29624 140 17 . . PUNCT eblip-29624 140 18     SPACE eblip-29624 140 19 transcripts transcript NOUN eblip-29624 140 20     SPACE eblip-29624 140 21 as as ADP eblip-29624 140 22 part part NOUN eblip-29624 140 23 of of ADP eblip-29624 140 24 a a DET eblip-29624 140 25 larger large ADJ eblip-29624 140 26 service service NOUN eblip-29624 140 27 evaluation evaluation NOUN eblip-29624 140 28 project project NOUN eblip-29624 140 29 , , PUNCT eblip-29624 140 30 transcripts transcript NOUN eblip-29624 140 31 were be AUX eblip-29624 140 32 coded code VERB eblip-29624 140 33 for for SCONJ eblip-29624 140 34 30 30 NUM eblip-29624 140 35 variables variable NOUN eblip-29624 140 36 hypothesized hypothesize VERB eblip-29624 140 37 to to PART eblip-29624 140 38 effect effect VERB eblip-29624 140 39 user user NOUN eblip-29624 140 40 dissatisfaction dissatisfaction NOUN eblip-29624 140 41 , , PUNCT eblip-29624 140 42 including include VERB eblip-29624 140 43 two two NUM eblip-29624 140 44 variables variable NOUN eblip-29624 140 45 in in ADP eblip-29624 140 46 the the DET eblip-29624 140 47 present present ADJ eblip-29624 140 48 study study NOUN eblip-29624 140 49 : : PUNCT eblip-29624 140 50 institution institution NOUN eblip-29624 140 51 mismatch mismatch NOUN eblip-29624 140 52 reveal reveal VERB eblip-29624 140 53 and and CCONJ eblip-29624 140 54 schedule schedule NOUN eblip-29624 140 55 reveal reveal NOUN eblip-29624 140 56 . . PUNCT eblip-29624 141 1 the the DET eblip-29624 141 2 four four NUM eblip-29624 141 3 - - PUNCT eblip-29624 141 4 member member NOUN eblip-29624 141 5 research research NOUN eblip-29624 141 6 team team NOUN eblip-29624 141 7 coded code VERB eblip-29624 141 8 a a DET eblip-29624 141 9 test test NOUN eblip-29624 141 10 set set NOUN eblip-29624 141 11 of of ADP eblip-29624 141 12 15 15 NUM eblip-29624 141 13 transcripts transcript NOUN eblip-29624 141 14 using use VERB eblip-29624 141 15 a a DET eblip-29624 141 16 draft draft NOUN eblip-29624 141 17 codebook codebook NOUN eblip-29624 141 18 and and CCONJ eblip-29624 141 19 coding code VERB eblip-29624 141 20 form form NOUN eblip-29624 141 21 to to PART eblip-29624 141 22 establish establish VERB eblip-29624 141 23 intercoder intercoder NOUN eblip-29624 141 24 reliability reliability NOUN eblip-29624 141 25 . . PUNCT eblip-29624 142 1 the the DET eblip-29624 142 2 team team NOUN eblip-29624 142 3 met meet VERB eblip-29624 142 4 to to PART eblip-29624 142 5 discuss discuss VERB eblip-29624 142 6 discrepancies discrepancy NOUN eblip-29624 142 7 , , PUNCT eblip-29624 142 8 refined refine VERB eblip-29624 142 9 the the DET eblip-29624 142 10 definitions definition NOUN eblip-29624 142 11 and and CCONJ eblip-29624 142 12 examples example NOUN eblip-29624 142 13 in in ADP eblip-29624 142 14 the the DET eblip-29624 142 15 codebook codebook NOUN eblip-29624 142 16 , , PUNCT eblip-29624 142 17 and and CCONJ eblip-29624 142 18 then then ADV eblip-29624 142 19 coded code VERB eblip-29624 142 20 a a DET eblip-29624 142 21 second second ADJ eblip-29624 142 22 test test NOUN eblip-29624 142 23 set set NOUN eblip-29624 142 24 of of ADP eblip-29624 142 25 10 10 NUM eblip-29624 142 26 transcripts transcript NOUN eblip-29624 142 27 . . PUNCT eblip-29624 143 1 the the DET eblip-29624 143 2 researchers researcher NOUN eblip-29624 143 3 assessed assess VERB eblip-29624 143 4 intercoder intercoder NOUN eblip-29624 143 5 reliability reliability NOUN eblip-29624 143 6 using use VERB eblip-29624 143 7 average average ADJ eblip-29624 143 8 pairwise pairwise NOUN eblip-29624 143 9 percent percent NOUN eblip-29624 143 10 agreement agreement NOUN eblip-29624 143 11 , , PUNCT eblip-29624 143 12 which which PRON eblip-29624 143 13 was be AUX eblip-29624 143 14 set set VERB eblip-29624 143 15 at at ADP eblip-29624 143 16 a a DET eblip-29624 143 17 threshold threshold NOUN eblip-29624 143 18 of of ADP eblip-29624 143 19 80 80 NUM eblip-29624 143 20 % % NOUN eblip-29624 143 21 . . PUNCT eblip-29624 144 1 for for ADP eblip-29624 144 2 the the DET eblip-29624 144 3 second second ADJ eblip-29624 144 4 test test NOUN eblip-29624 144 5 set set NOUN eblip-29624 144 6 , , PUNCT eblip-29624 144 7 average average ADJ eblip-29624 144 8 pairwise pairwise NOUN eblip-29624 144 9 percent percent NOUN eblip-29624 144 10 agreement agreement NOUN eblip-29624 144 11 was be AUX eblip-29624 144 12 93.3 93.3 NUM eblip-29624 144 13 % % NOUN eblip-29624 144 14 for for ADP eblip-29624 144 15 institution institution NOUN eblip-29624 144 16 mismatch mismatch NOUN eblip-29624 144 17 reveal reveal VERB eblip-29624 144 18 and and CCONJ eblip-29624 144 19 95 95 NUM eblip-29624 144 20 % % NOUN eblip-29624 144 21 for for ADP eblip-29624 144 22 schedule schedule NOUN eblip-29624 144 23 reveal reveal NOUN eblip-29624 144 24 . . PUNCT eblip-29624 144 25     SPACE eblip-29624 145 1 data datum NOUN eblip-29624 145 2 compilation compilation NOUN eblip-29624 145 3 and and CCONJ eblip-29624 145 4 analysis analysis NOUN eblip-29624 145 5     SPACE eblip-29624 145 6 once once ADV eblip-29624 145 7 transcript transcript NOUN eblip-29624 145 8 coding coding NOUN eblip-29624 145 9 was be AUX eblip-29624 145 10 completed complete VERB eblip-29624 145 11 , , PUNCT eblip-29624 145 12 the the DET eblip-29624 145 13 data datum NOUN eblip-29624 145 14 from from ADP eblip-29624 145 15 the the DET eblip-29624 145 16 coding code VERB eblip-29624 145 17 form form NOUN eblip-29624 145 18 was be AUX eblip-29624 145 19 merged merge VERB eblip-29624 145 20 with with ADP eblip-29624 145 21 the the DET eblip-29624 145 22 spreadsheet spreadsheet NOUN eblip-29624 145 23 containing contain VERB eblip-29624 145 24 the the DET eblip-29624 145 25 chat chat PROPN eblip-29624 145 26 metadata metadata NOUN eblip-29624 145 27 , , PUNCT eblip-29624 145 28 survey survey NOUN eblip-29624 145 29 responses response NOUN eblip-29624 145 30 , , PUNCT eblip-29624 145 31 and and CCONJ eblip-29624 145 32 information information NOUN eblip-29624 145 33 for for ADP eblip-29624 145 34 the the DET eblip-29624 145 35 other other ADJ eblip-29624 145 36 study study NOUN eblip-29624 145 37 variables variable NOUN eblip-29624 145 38 . . PUNCT eblip-29624 146 1 pearson pearson PROPN eblip-29624 146 2 chi chi PROPN eblip-29624 146 3 - - PUNCT eblip-29624 146 4 square square ADJ eblip-29624 146 5 tests test NOUN eblip-29624 146 6 of of ADP eblip-29624 146 7 independence independence NOUN eblip-29624 146 8 were be AUX eblip-29624 146 9 conducted conduct VERB eblip-29624 146 10 in in ADP eblip-29624 146 11 spss spss PROPN eblip-29624 146 12 to to PART eblip-29624 146 13 determine determine VERB eblip-29624 146 14 if if SCONJ eblip-29624 146 15 there there PRON eblip-29624 146 16 were be VERB eblip-29624 146 17 significant significant ADJ eblip-29624 146 18 relationships relationship NOUN eblip-29624 146 19 between between ADP eblip-29624 146 20 variables variable NOUN eblip-29624 146 21 , , PUNCT eblip-29624 146 22 with with ADP eblip-29624 146 23 a a DET eblip-29624 146 24 significance significance NOUN eblip-29624 146 25 level level NOUN eblip-29624 146 26 of of ADP eblip-29624 146 27 p p NOUN eblip-29624 146 28 < < X eblip-29624 146 29 0.05 0.05 NUM eblip-29624 146 30 set set VERB eblip-29624 146 31 a a DET eblip-29624 146 32 priori priori ADV eblip-29624 146 33 . . PUNCT eblip-29624 147 1 the the DET eblip-29624 147 2 researchers researcher NOUN eblip-29624 147 3 then then ADV eblip-29624 147 4 entered enter VERB eblip-29624 147 5 the the DET eblip-29624 147 6 variables variable NOUN eblip-29624 147 7 into into ADP eblip-29624 147 8 a a DET eblip-29624 147 9 binary binary ADJ eblip-29624 147 10 logistic logistic ADJ eblip-29624 147 11 regression regression NOUN eblip-29624 147 12 model model NOUN eblip-29624 147 13 to to PART eblip-29624 147 14 determine determine VERB eblip-29624 147 15 the the DET eblip-29624 147 16 strength strength NOUN eblip-29624 147 17 and and CCONJ eblip-29624 147 18 directionality directionality NOUN eblip-29624 147 19 of of ADP eblip-29624 147 20 the the DET eblip-29624 147 21 variables variable NOUN eblip-29624 147 22 ’ ' PUNCT eblip-29624 147 23 effects effect NOUN eblip-29624 147 24 . . PUNCT eblip-29624 147 25     SPACE eblip-29624 147 26 results result VERB eblip-29624 147 27     SPACE eblip-29624 147 28 the the DET eblip-29624 147 29 researchers researcher NOUN eblip-29624 147 30 ran run VERB eblip-29624 147 31 eight eight NUM eblip-29624 147 32 pearson pearson PROPN eblip-29624 147 33 chi chi PROPN eblip-29624 147 34 - - PUNCT eblip-29624 147 35 square square ADJ eblip-29624 147 36 tests test NOUN eblip-29624 147 37 of of ADP eblip-29624 147 38 independence independence NOUN eblip-29624 147 39 to to PART eblip-29624 147 40 determine determine VERB eblip-29624 147 41 if if SCONJ eblip-29624 147 42 there there PRON eblip-29624 147 43 was be VERB eblip-29624 147 44 a a DET eblip-29624 147 45 significant significant ADJ eblip-29624 147 46 relationship relationship NOUN eblip-29624 147 47 between between ADP eblip-29624 147 48 user user NOUN eblip-29624 147 49 dissatisfaction dissatisfaction NOUN eblip-29624 147 50 and and CCONJ eblip-29624 147 51 aspects aspect NOUN eblip-29624 147 52 of of ADP eblip-29624 147 53 ask ask VERB eblip-29624 147 54 a a DET eblip-29624 147 55 librarian librarian PROPN eblip-29624 147 56 ’s ’s PART eblip-29624 147 57 service service NOUN eblip-29624 147 58 model model NOUN eblip-29624 147 59 and and CCONJ eblip-29624 147 60 staffing staffing NOUN eblip-29624 147 61 and and CCONJ eblip-29624 147 62 scheduling scheduling NOUN eblip-29624 147 63 practices practice NOUN eblip-29624 147 64 . . PUNCT eblip-29624 148 1 two two NUM eblip-29624 148 2 variables variable NOUN eblip-29624 148 3 had have VERB eblip-29624 148 4 a a DET eblip-29624 148 5 significant significant ADJ eblip-29624 148 6 relationship relationship NOUN eblip-29624 148 7 with with ADP eblip-29624 148 8 user user NOUN eblip-29624 148 9 dissatisfaction dissatisfaction NOUN eblip-29624 148 10 at at ADP eblip-29624 148 11 an an DET eblip-29624 148 12 alpha alpha ADJ eblip-29624 148 13 level level NOUN eblip-29624 148 14 of of ADP eblip-29624 148 15 0.05 0.05 NUM eblip-29624 148 16 : : PUNCT eblip-29624 148 17 operator operator NOUN eblip-29624 148 18 type type NOUN eblip-29624 148 19 , , PUNCT eblip-29624 148 20 χ2 χ2 PROPN eblip-29624 148 21 ( ( PUNCT eblip-29624 148 22 4 4 NUM eblip-29624 148 23 , , PUNCT eblip-29624 148 24 n n NOUN eblip-29624 148 25 = = SYM eblip-29624 148 26 473 473 NUM eblip-29624 148 27 ) ) PUNCT eblip-29624 148 28 = = SYM eblip-29624 148 29 25.513 25.513 NUM eblip-29624 148 30 , , PUNCT eblip-29624 148 31 p p X eblip-29624 148 32 < < X eblip-29624 148 33 0.001 0.001 NUM eblip-29624 148 34 , , PUNCT eblip-29624 148 35 and and CCONJ eblip-29624 148 36 institution institution NOUN eblip-29624 148 37 mismatch mismatch NOUN eblip-29624 148 38 reveal reveal VERB eblip-29624 148 39 , , PUNCT eblip-29624 148 40 χ2 χ2 NOUN eblip-29624 148 41 ( ( PUNCT eblip-29624 148 42 1 1 NUM eblip-29624 148 43 , , PUNCT eblip-29624 148 44 n n NOUN eblip-29624 148 45 = = SYM eblip-29624 148 46 473 473 NUM eblip-29624 148 47 ) ) PUNCT eblip-29624 148 48 = = SYM eblip-29624 148 49 4.323 4.323 NUM eblip-29624 148 50 , , PUNCT eblip-29624 148 51 p p X eblip-29624 148 52 = = NOUN eblip-29624 148 53 0.038 0.038 NUM eblip-29624 148 54 . . PUNCT eblip-29624 149 1 the the DET eblip-29624 149 2 remaining remain VERB eblip-29624 149 3 variables variable NOUN eblip-29624 149 4 were be AUX eblip-29624 149 5 not not PART eblip-29624 149 6 significantly significantly ADV eblip-29624 149 7 related relate VERB eblip-29624 149 8 to to ADP eblip-29624 149 9 dissatisfaction dissatisfaction NOUN eblip-29624 149 10 . . PUNCT eblip-29624 150 1 the the DET eblip-29624 150 2 results result NOUN eblip-29624 150 3 of of ADP eblip-29624 150 4 each each DET eblip-29624 150 5 chi chi ADJ eblip-29624 150 6 - - PUNCT eblip-29624 150 7 square square ADJ eblip-29624 150 8 test test NOUN eblip-29624 150 9 of of ADP eblip-29624 150 10 independence independence NOUN eblip-29624 150 11 are be AUX eblip-29624 150 12 available available ADJ eblip-29624 150 13 in in ADP eblip-29624 150 14 table table NOUN eblip-29624 150 15 1 1 NUM eblip-29624 150 16 . . PUNCT eblip-29624 150 17     SPACE eblip-29624 150 18 next next ADV eblip-29624 150 19 , , PUNCT eblip-29624 150 20 we we PRON eblip-29624 150 21 entered enter VERB eblip-29624 150 22 the the DET eblip-29624 150 23 variables variable NOUN eblip-29624 150 24 into into ADP eblip-29624 150 25 a a DET eblip-29624 150 26 binary binary ADJ eblip-29624 150 27 logistic logistic ADJ eblip-29624 150 28 regression regression NOUN eblip-29624 150 29 , , PUNCT eblip-29624 150 30 in in ADP eblip-29624 150 31 order order NOUN eblip-29624 150 32 to to PART eblip-29624 150 33 determine determine VERB eblip-29624 150 34 how how SCONJ eblip-29624 150 35 well well ADV eblip-29624 150 36 the the DET eblip-29624 150 37 variables variable NOUN eblip-29624 150 38 , , PUNCT eblip-29624 150 39 taken take VERB eblip-29624 150 40 together together ADV eblip-29624 150 41 , , PUNCT eblip-29624 150 42 can can AUX eblip-29624 150 43 explain explain VERB eblip-29624 150 44 or or CCONJ eblip-29624 150 45 predict predict VERB eblip-29624 150 46 dissatisfaction dissatisfaction NOUN eblip-29624 150 47 , , PUNCT eblip-29624 150 48 as as ADV eblip-29624 150 49 well well ADV eblip-29624 150 50 as as ADP eblip-29624 150 51 to to PART eblip-29624 150 52 understand understand VERB eblip-29624 150 53 the the DET eblip-29624 150 54 significance significance NOUN eblip-29624 150 55 , , PUNCT eblip-29624 150 56 strength strength NOUN eblip-29624 150 57 , , PUNCT eblip-29624 150 58 and and CCONJ eblip-29624 150 59 directionality directionality NOUN eblip-29624 150 60 of of ADP eblip-29624 150 61 the the DET eblip-29624 150 62 individual individual ADJ eblip-29624 150 63 variables variable NOUN eblip-29624 150 64 ’ ' PUNCT eblip-29624 150 65 effects effect NOUN eblip-29624 150 66 . . PUNCT eblip-29624 151 1 the the DET eblip-29624 151 2 overall overall ADJ eblip-29624 151 3 model model NOUN eblip-29624 151 4 was be AUX eblip-29624 151 5 statistically statistically ADV eblip-29624 151 6 significant significant ADJ eblip-29624 151 7 , , PUNCT eblip-29624 151 8 χ2 χ2 PROPN eblip-29624 151 9 ( ( PUNCT eblip-29624 151 10 22 22 NUM eblip-29624 151 11 , , PUNCT eblip-29624 151 12 n n NOUN eblip-29624 151 13 = = SYM eblip-29624 151 14 473 473 NUM eblip-29624 151 15 ) ) PUNCT eblip-29624 151 16 = = PUNCT eblip-29624 152 1 63.087 63.087 NUM eblip-29624 152 2 , , PUNCT eblip-29624 152 3 p p X eblip-29624 152 4 < < X eblip-29624 152 5 0.001 0.001 NUM eblip-29624 152 6 , , PUNCT eblip-29624 152 7 meaning mean VERB eblip-29624 152 8 that that SCONJ eblip-29624 152 9 it it PRON eblip-29624 152 10 was be AUX eblip-29624 152 11 statistically statistically ADV eblip-29624 152 12 reliable reliable ADJ eblip-29624 152 13 in in ADP eblip-29624 152 14 distinguishing distinguish VERB eblip-29624 152 15 between between ADP eblip-29624 152 16 satisfied satisfied ADJ eblip-29624 152 17 and and CCONJ eblip-29624 152 18 dissatisfied dissatisfied ADJ eblip-29624 152 19 patrons patron NOUN eblip-29624 152 20 . . PUNCT eblip-29624 153 1 the the DET eblip-29624 153 2 model model NOUN eblip-29624 153 3 did do AUX eblip-29624 153 4 not not PART eblip-29624 153 5 have have VERB eblip-29624 153 6 strong strong ADJ eblip-29624 153 7 predictive predictive ADJ eblip-29624 153 8 power power NOUN eblip-29624 153 9 , , PUNCT eblip-29624 153 10 represented represent VERB eblip-29624 153 11 by by ADP eblip-29624 153 12 a a DET eblip-29624 153 13 nagelkerke nagelkerke NOUN eblip-29624 153 14 r2 r2 NOUN eblip-29624 153 15 of of ADP eblip-29624 153 16 0.167 0.167 NUM eblip-29624 153 17 . . PUNCT eblip-29624 154 1 nagelkerke nagelkerke PROPN eblip-29624 154 2 ’s ’s PART eblip-29624 154 3 r2 r2 PROPN eblip-29624 154 4 is be AUX eblip-29624 154 5 a a DET eblip-29624 154 6 measure measure NOUN eblip-29624 154 7 relating relate VERB eblip-29624 154 8 to to ADP eblip-29624 154 9 the the DET eblip-29624 154 10 goodness goodness NOUN eblip-29624 154 11 of of ADP eblip-29624 154 12 fit fit NOUN eblip-29624 154 13 of of ADP eblip-29624 154 14 the the DET eblip-29624 154 15 model model NOUN eblip-29624 154 16 , , PUNCT eblip-29624 154 17 and and CCONJ eblip-29624 154 18 can can AUX eblip-29624 154 19 range range VERB eblip-29624 154 20 from from ADP eblip-29624 154 21 0 0 NUM eblip-29624 154 22 to to ADP eblip-29624 154 23 1 1 NUM eblip-29624 154 24 . . PUNCT eblip-29624 155 1 the the DET eblip-29624 155 2 model model NOUN eblip-29624 155 3 was be AUX eblip-29624 155 4 correct correct ADJ eblip-29624 155 5 in in ADP eblip-29624 155 6 predicting predict VERB eblip-29624 155 7 the the DET eblip-29624 155 8 outcome outcome NOUN eblip-29624 155 9 ( ( PUNCT eblip-29624 155 10 i.e. i.e. X eblip-29624 155 11 , , PUNCT eblip-29624 155 12 whether whether SCONJ eblip-29624 155 13 the the DET eblip-29624 155 14 user user NOUN eblip-29624 155 15 was be AUX eblip-29624 155 16 dissatisfied dissatisfied ADJ eblip-29624 155 17 ) ) PUNCT eblip-29624 155 18 in in ADP eblip-29624 155 19 64.9 64.9 NUM eblip-29624 155 20 % % NOUN eblip-29624 155 21 of of ADP eblip-29624 155 22 cases case NOUN eblip-29624 155 23 . . PUNCT eblip-29624 155 24     SPACE eblip-29624 155 25 in in ADP eblip-29624 155 26 the the DET eblip-29624 155 27 regression regression NOUN eblip-29624 155 28 model model NOUN eblip-29624 155 29 , , PUNCT eblip-29624 155 30 there there PRON eblip-29624 155 31 were be VERB eblip-29624 155 32 two two NUM eblip-29624 155 33 significant significant ADJ eblip-29624 155 34 explanatory explanatory ADJ eblip-29624 155 35 variables variable NOUN eblip-29624 155 36 at at ADP eblip-29624 155 37 the the DET eblip-29624 155 38 0.05 0.05 NUM eblip-29624 155 39 alpha alpha NOUN eblip-29624 155 40 level level NOUN eblip-29624 155 41 : : PUNCT eblip-29624 155 42 operator operator NOUN eblip-29624 155 43 type type NOUN eblip-29624 155 44 and and CCONJ eblip-29624 155 45 institutional institutional ADJ eblip-29624 155 46 mismatch mismatch NOUN eblip-29624 155 47 reveal reveal NOUN eblip-29624 155 48 . . PUNCT eblip-29624 156 1 within within ADP eblip-29624 156 2 the the DET eblip-29624 156 3 operator operator NOUN eblip-29624 156 4 type type NOUN eblip-29624 156 5 category category NOUN eblip-29624 156 6 , , PUNCT eblip-29624 156 7 the the DET eblip-29624 156 8 part part ADJ eblip-29624 156 9 - - PUNCT eblip-29624 156 10 time time NOUN eblip-29624 156 11 virtual virtual ADJ eblip-29624 156 12 reference reference NOUN eblip-29624 156 13 operator operator NOUN eblip-29624 156 14 type type NOUN eblip-29624 156 15 was be AUX eblip-29624 156 16 a a DET eblip-29624 156 17 significant significant ADJ eblip-29624 156 18 , , PUNCT eblip-29624 156 19 negative negative ADJ eblip-29624 156 20 variable variable NOUN eblip-29624 156 21 within within ADP eblip-29624 156 22 the the DET eblip-29624 156 23 model model NOUN eblip-29624 156 24 ( ( PUNCT eblip-29624 156 25 b b NOUN eblip-29624 156 26 = = SYM eblip-29624 156 27 -1.065 -1.065 NOUN eblip-29624 156 28 , , PUNCT eblip-29624 156 29 p p NOUN eblip-29624 156 30 = = NOUN eblip-29624 156 31 0.008 0.008 NUM eblip-29624 156 32 ) ) PUNCT eblip-29624 156 33 . . PUNCT eblip-29624 157 1 this this PRON eblip-29624 157 2 means mean VERB eblip-29624 157 3 that that SCONJ eblip-29624 157 4 dissatisfaction dissatisfaction NOUN eblip-29624 157 5 decreased decrease VERB eblip-29624 157 6 if if SCONJ eblip-29624 157 7 users user NOUN eblip-29624 157 8 were be AUX eblip-29624 157 9 served serve VERB eblip-29624 157 10 by by ADP eblip-29624 157 11 graduate graduate NOUN eblip-29624 157 12 student student NOUN eblip-29624 157 13 staff staff NOUN eblip-29624 157 14 or or CCONJ eblip-29624 157 15 recent recent ADJ eblip-29624 157 16 graduates graduate NOUN eblip-29624 157 17 hired hire VERB eblip-29624 157 18 by by ADP eblip-29624 157 19 the the DET eblip-29624 157 20 consortium consortium NOUN eblip-29624 157 21 . . PUNCT eblip-29624 158 1 the the DET eblip-29624 158 2 other other ADJ eblip-29624 158 3 operator operator NOUN eblip-29624 158 4 types type NOUN eblip-29624 158 5 did do AUX eblip-29624 158 6 not not PART eblip-29624 158 7 significantly significantly ADV eblip-29624 158 8 contribute contribute VERB eblip-29624 158 9 to to ADP eblip-29624 158 10 dissatisfaction dissatisfaction NOUN eblip-29624 158 11 . . PUNCT eblip-29624 159 1 institutional institutional ADJ eblip-29624 159 2 mismatch mismatch NOUN eblip-29624 159 3 reveal reveal NOUN eblip-29624 159 4 was be AUX eblip-29624 159 5 a a DET eblip-29624 159 6 positive positive ADJ eblip-29624 159 7 variable variable NOUN eblip-29624 159 8 in in ADP eblip-29624 159 9 the the DET eblip-29624 159 10 model model NOUN eblip-29624 159 11 , , PUNCT eblip-29624 159 12 indicating indicate VERB eblip-29624 159 13 that that SCONJ eblip-29624 159 14 users user NOUN eblip-29624 159 15 were be AUX eblip-29624 159 16 more more ADV eblip-29624 159 17 likely likely ADJ eblip-29624 159 18 to to PART eblip-29624 159 19 be be AUX eblip-29624 159 20 dissatisfied dissatisfied ADJ eblip-29624 159 21 if if SCONJ eblip-29624 159 22 the the DET eblip-29624 159 23 operator operator NOUN eblip-29624 159 24 revealed reveal VERB eblip-29624 159 25 they they PRON eblip-29624 159 26 were be AUX eblip-29624 159 27 not not PART eblip-29624 159 28 at at ADP eblip-29624 159 29 the the DET eblip-29624 159 30 user user NOUN eblip-29624 159 31 ’s ’s PART eblip-29624 159 32 home home NOUN eblip-29624 159 33 institution institution NOUN eblip-29624 159 34 ( ( PUNCT eblip-29624 159 35 b b X eblip-29624 159 36 = = SYM eblip-29624 159 37 0.875 0.875 NUM eblip-29624 159 38 , , PUNCT eblip-29624 159 39 p p X eblip-29624 159 40 = = NOUN eblip-29624 159 41 0.009 0.009 NUM eblip-29624 159 42 ) ) PUNCT eblip-29624 159 43 . . PUNCT eblip-29624 159 44     SPACE eblip-29624 160 1 table table NOUN eblip-29624 160 2 1 1 NUM eblip-29624 160 3 summary summary NOUN eblip-29624 160 4 of of ADP eblip-29624 160 5 one one NUM eblip-29624 160 6 - - PUNCT eblip-29624 160 7 tailed tail VERB eblip-29624 160 8 chi chi ADJ eblip-29624 160 9 - - PUNCT eblip-29624 160 10 square square ADJ eblip-29624 160 11 tests test NOUN eblip-29624 160 12 of of ADP eblip-29624 160 13 independence independence NOUN eblip-29624 160 14 by by ADP eblip-29624 160 15 variable variable ADJ eblip-29624 160 16 variable variable NOUN eblip-29624 160 17 dissatisfied dissatisfy VERB eblip-29624 160 18 not not PART eblip-29624 160 19 dissatisfied dissatisfied ADJ eblip-29624 160 20 pearson pearson PROPN eblip-29624 160 21 χ2 χ2 PROPN eblip-29624 160 22 df df PROPN eblip-29624 160 23 . . PUNCT eblip-29624 161 1 sig sig PROPN eblip-29624 161 2 . . PUNCT eblip-29624 161 3 user user PROPN eblip-29624 161 4 type type PROPN eblip-29624 161 5 observed observe VERB eblip-29624 161 6 expected expect VERB eblip-29624 161 7 observed observed ADJ eblip-29624 161 8 expected expect VERB eblip-29624 161 9 8.010 8.010 NUM eblip-29624 161 10 4 4 NUM eblip-29624 161 11 .091 .091 NUM eblip-29624 161 12 undergraduate undergraduate NOUN eblip-29624 161 13 student student NOUN eblip-29624 161 14 129 129 NUM eblip-29624 161 15 120.7 120.7 NUM eblip-29624 161 16 134 134 NUM eblip-29624 161 17 142.3 142.3 NUM eblip-29624 161 18             SPACE eblip-29624 161 19 graduate graduate NOUN eblip-29624 161 20 student student NOUN eblip-29624 161 21 56 56 NUM eblip-29624 161 22 55.5 55.5 NUM eblip-29624 161 23 65 65 NUM eblip-29624 161 24 65.5 65.5 NUM eblip-29624 161 25             SPACE eblip-29624 161 26 faculty faculty NOUN eblip-29624 161 27 13 13 NUM eblip-29624 161 28 11.9 11.9 NUM eblip-29624 161 29 13 13 NUM eblip-29624 161 30 14.1 14.1 NUM eblip-29624 161 31             SPACE eblip-29624 161 32 alumni alumnus NOUN eblip-29624 161 33 7 7 NUM eblip-29624 161 34 8.7 8.7 NUM eblip-29624 161 35 12 12 NUM eblip-29624 161 36 10.3 10.3 NUM eblip-29624 161 37             SPACE eblip-29624 161 38 other other ADJ eblip-29624 161 39 12 12 NUM eblip-29624 161 40 20.2 20.2 NUM eblip-29624 161 41 32 32 NUM eblip-29624 161 42 23.8 23.8 NUM eblip-29624 161 43             SPACE eblip-29624 161 44 operator operator NOUN eblip-29624 161 45 type type NOUN eblip-29624 161 46 observed observe VERB eblip-29624 161 47 expected expect VERB eblip-29624 161 48 observed observed ADJ eblip-29624 161 49 expected expect VERB eblip-29624 161 50 25.513 25.513 NUM eblip-29624 161 51 4 4 NUM eblip-29624 161 52 .000 .000 NUM eblip-29624 161 53 * * NOUN eblip-29624 162 1 librarian librarian ADJ eblip-29624 162 2 80 80 NUM eblip-29624 162 3 78.5 78.5 NUM eblip-29624 162 4 91 91 NUM eblip-29624 162 5 92.5 92.5 NUM eblip-29624 162 6             SPACE eblip-29624 162 7 paraprofessional paraprofessional ADJ eblip-29624 162 8 74 74 NUM eblip-29624 162 9 60.6 60.6 NUM eblip-29624 162 10 58 58 NUM eblip-29624 162 11 71.4 71.4 NUM eblip-29624 162 12             SPACE eblip-29624 162 13 part part NOUN eblip-29624 162 14 - - PUNCT eblip-29624 162 15 time time NOUN eblip-29624 162 16 virtual virtual ADJ eblip-29624 162 17 reference reference NOUN eblip-29624 162 18 operator operator NOUN eblip-29624 162 19 25 25 NUM eblip-29624 162 20 44 44 NUM eblip-29624 162 21 71 71 NUM eblip-29624 162 22 52 52 NUM eblip-29624 162 23             SPACE eblip-29624 162 24 student student NOUN eblip-29624 162 25 24 24 NUM eblip-29624 162 26 24.8 24.8 NUM eblip-29624 162 27 30 30 NUM eblip-29624 162 28 29.2 29.2 NUM eblip-29624 162 29             SPACE eblip-29624 162 30 mixed mix VERB eblip-29624 162 31 14 14 NUM eblip-29624 162 32 9.2 9.2 NUM eblip-29624 162 33 6 6 NUM eblip-29624 162 34 10.8 10.8 NUM eblip-29624 162 35             SPACE eblip-29624 162 36 question question NOUN eblip-29624 162 37 type type NOUN eblip-29624 162 38 observed observe VERB eblip-29624 162 39 expected expect VERB eblip-29624 162 40 observed observed ADJ eblip-29624 162 41 expected expect VERB eblip-29624 162 42 14.714 14.714 NUM eblip-29624 162 43 9 9 NUM eblip-29624 162 44 .099 .099 NUM eblip-29624 162 45 accounts account NOUN eblip-29624 162 46 14 14 NUM eblip-29624 162 47 18.8 18.8 NUM eblip-29624 162 48 27 27 NUM eblip-29624 162 49 22.2 22.2 NUM eblip-29624 162 50             SPACE eblip-29624 162 51 citation citation NOUN eblip-29624 162 52 28 28 NUM eblip-29624 162 53 20.6 20.6 NUM eblip-29624 162 54 17 17 NUM eblip-29624 162 55 24.4 24.4 NUM eblip-29624 162 56             SPACE eblip-29624 162 57 e e NOUN eblip-29624 162 58 - - NOUN eblip-29624 162 59 resources resource NOUN eblip-29624 162 60 12 12 NUM eblip-29624 162 61 16.5 16.5 NUM eblip-29624 162 62 24 24 NUM eblip-29624 162 63 19.5 19.5 NUM eblip-29624 162 64             SPACE eblip-29624 162 65 facilities facility NOUN eblip-29624 162 66 6 6 NUM eblip-29624 162 67 5.5 5.5 NUM eblip-29624 162 68 6 6 NUM eblip-29624 162 69 6.5 6.5 NUM eblip-29624 162 70             SPACE eblip-29624 162 71 computing compute VERB eblip-29624 162 72 5 5 NUM eblip-29624 162 73 6 6 NUM eblip-29624 162 74 8 8 NUM eblip-29624 162 75 7 7 NUM eblip-29624 162 76             SPACE eblip-29624 162 77 miscellaneous miscellaneous ADJ eblip-29624 162 78 8 8 NUM eblip-29624 162 79 9.6 9.6 NUM eblip-29624 162 80 11.4 11.4 NUM eblip-29624 162 81 5 5 NUM eblip-29624 162 82             SPACE eblip-29624 162 83 non non ADJ eblip-29624 162 84 - - ADJ eblip-29624 162 85 library library ADJ eblip-29624 162 86 2 2 NUM eblip-29624 162 87 3.2 3.2 NUM eblip-29624 162 88 5 5 NUM eblip-29624 162 89 3.8 3.8 NUM eblip-29624 162 90             SPACE eblip-29624 162 91 policies policy NOUN eblip-29624 162 92 16 16 NUM eblip-29624 162 93 18.4 18.4 NUM eblip-29624 162 94 24 24 NUM eblip-29624 162 95 21.6 21.6 NUM eblip-29624 162 96             SPACE eblip-29624 162 97 research research NOUN eblip-29624 162 98 124 124 NUM eblip-29624 162 99 117.4 117.4 NUM eblip-29624 162 100 132 132 NUM eblip-29624 162 101 138.6 138.6 NUM eblip-29624 162 102             SPACE eblip-29624 162 103 writing write VERB eblip-29624 162 104 2 2 NUM eblip-29624 162 105 9 9 NUM eblip-29624 162 106 0 0 NUM eblip-29624 162 107 1.1 1.1 NUM eblip-29624 162 108             SPACE eblip-29624 162 109 institutional institutional ADJ eblip-29624 162 110 mismatch mismatch NOUN eblip-29624 162 111 observed observe VERB eblip-29624 162 112 expected expect VERB eblip-29624 162 113 observed observe VERB eblip-29624 162 114 expected expect VERB eblip-29624 162 115 0.073 0.073 NUM eblip-29624 162 116 1 1 NUM eblip-29624 162 117 .787 .787 NUM eblip-29624 162 118 match match VERB eblip-29624 162 119 84 84 NUM eblip-29624 162 120 82.6 82.6 NUM eblip-29624 162 121 96 96 NUM eblip-29624 162 122 97.4 97.4 NUM eblip-29624 162 123             SPACE eblip-29624 162 124 mismatch mismatch VERB eblip-29624 162 125 133 133 NUM eblip-29624 162 126 134.4 134.4 NUM eblip-29624 162 127 160 160 NUM eblip-29624 162 128 158.6 158.6 NUM eblip-29624 162 129             SPACE eblip-29624 162 130 institutional institutional ADJ eblip-29624 162 131 mismatch mismatch NOUN eblip-29624 162 132 reveal reveal VERB eblip-29624 162 133 observed observe VERB eblip-29624 162 134 expected expect VERB eblip-29624 162 135 observed observed ADJ eblip-29624 162 136 expected expect VERB eblip-29624 162 137 4.323 4.323 NUM eblip-29624 162 138 1 1 NUM eblip-29624 162 139 .038 .038 NUM eblip-29624 162 140 * * PUNCT eblip-29624 162 141 revealed reveal VERB eblip-29624 162 142 34 34 NUM eblip-29624 162 143 26.6 26.6 NUM eblip-29624 162 144 24 24 NUM eblip-29624 162 145 31.4 31.4 NUM eblip-29624 162 146             SPACE eblip-29624 162 147 did do AUX eblip-29624 162 148 not not PART eblip-29624 162 149 reveal reveal VERB eblip-29624 162 150 183 183 NUM eblip-29624 162 151 190.4 190.4 NUM eblip-29624 162 152 232 232 NUM eblip-29624 162 153 224 224 NUM eblip-29624 162 154             SPACE eblip-29624 162 155 busy busy ADJ eblip-29624 162 156 shift shift NOUN eblip-29624 162 157 observed observe VERB eblip-29624 162 158 expected expect VERB eblip-29624 162 159 observed observed ADJ eblip-29624 162 160 expected expect VERB eblip-29624 162 161 .745 .745 NUM eblip-29624 162 162 1 1 NUM eblip-29624 162 163 .388 .388 NUM eblip-29624 162 164 busy busy ADJ eblip-29624 162 165 34 34 NUM eblip-29624 162 166 30.7 30.7 NUM eblip-29624 162 167 33 33 NUM eblip-29624 162 168 36.3 36.3 NUM eblip-29624 162 169             SPACE eblip-29624 162 170 not not PART eblip-29624 162 171 busy busy ADJ eblip-29624 162 172 183 183 NUM eblip-29624 162 173 186.3 186.3 NUM eblip-29624 162 174 223 223 NUM eblip-29624 162 175 219.7 219.7 NUM eblip-29624 162 176             SPACE eblip-29624 162 177 chat chat NOUN eblip-29624 162 178 initiated initiate VERB eblip-29624 162 179 within within ADP eblip-29624 162 180 10 10 NUM eblip-29624 162 181 minutes minute NOUN eblip-29624 162 182 of of ADP eblip-29624 162 183 end end NOUN eblip-29624 162 184 of of ADP eblip-29624 162 185 shift shift NOUN eblip-29624 162 186 / / SYM eblip-29624 162 187 service service NOUN eblip-29624 162 188 closure closure NOUN eblip-29624 162 189 observed observe VERB eblip-29624 162 190 expected expect VERB eblip-29624 162 191 observed observed ADJ eblip-29624 162 192 expected expect VERB eblip-29624 162 193 2.773 2.773 NUM eblip-29624 162 194 1 1 NUM eblip-29624 162 195 .096 .096 NUM eblip-29624 162 196 initiated initiate VERB eblip-29624 162 197 within within ADP eblip-29624 162 198 10 10 NUM eblip-29624 162 199 minutes minute NOUN eblip-29624 162 200 41 41 NUM eblip-29624 162 201 34.4 34.4 NUM eblip-29624 162 202 34 34 NUM eblip-29624 162 203 40.6 40.6 NUM eblip-29624 162 204             SPACE eblip-29624 162 205 not not PART eblip-29624 162 206 initiated initiate VERB eblip-29624 162 207 within within ADP eblip-29624 162 208 10 10 NUM eblip-29624 162 209 minutes minute NOUN eblip-29624 162 210 176 176 NUM eblip-29624 162 211 182.6 182.6 NUM eblip-29624 162 212 222 222 NUM eblip-29624 162 213 215.4 215.4 NUM eblip-29624 162 214             SPACE eblip-29624 162 215 reveal reveal NOUN eblip-29624 162 216 of of ADP eblip-29624 162 217 aspects aspect NOUN eblip-29624 162 218 of of ADP eblip-29624 162 219 scheduling scheduling NOUN eblip-29624 162 220 observed observe VERB eblip-29624 162 221 expected expect VERB eblip-29624 162 222 observed observed ADJ eblip-29624 162 223 expected expect VERB eblip-29624 162 224 3.202 3.202 NUM eblip-29624 162 225 1 1 NUM eblip-29624 162 226 .074 .074 NUM eblip-29624 162 227 revealed reveal VERB eblip-29624 162 228 39 39 NUM eblip-29624 162 229 32.1 32.1 NUM eblip-29624 162 230 31 31 NUM eblip-29624 162 231 37.9 37.9 NUM eblip-29624 162 232             SPACE eblip-29624 162 233 did do AUX eblip-29624 162 234 not not PART eblip-29624 162 235 reveal reveal VERB eblip-29624 162 236 178 178 NUM eblip-29624 162 237 184.9 184.9 NUM eblip-29624 162 238 225 225 NUM eblip-29624 162 239 218.1 218.1 NUM eblip-29624 162 240             SPACE eblip-29624 162 241 note note NOUN eblip-29624 162 242 . . PUNCT eblip-29624 163 1 df df PROPN eblip-29624 163 2 . . PUNCT eblip-29624 164 1 = = NOUN eblip-29624 164 2 degrees degree NOUN eblip-29624 164 3 of of ADP eblip-29624 164 4 freedom freedom NOUN eblip-29624 164 5 ; ; PUNCT eblip-29624 164 6 sig sig NOUN eblip-29624 164 7 . . PUNCT eblip-29624 165 1 = = NOUN eblip-29624 165 2 significance significance NOUN eblip-29624 165 3 . . PUNCT eblip-29624 166 1 * * PUNCT eblip-29624 166 2 denotes denote NOUN eblip-29624 166 3 that that SCONJ eblip-29624 166 4 relationship relationship NOUN eblip-29624 166 5 is be AUX eblip-29624 166 6 significant significant ADJ eblip-29624 166 7 at at ADP eblip-29624 166 8 an an DET eblip-29624 166 9 alpha alpha ADJ eblip-29624 166 10 level level NOUN eblip-29624 166 11 of of ADP eblip-29624 166 12 0.05 0.05 NUM eblip-29624 166 13 . . PUNCT eblip-29624 166 14     SPACE eblip-29624 166 15 table table NOUN eblip-29624 166 16 2 2 NUM eblip-29624 166 17 summary summary NOUN eblip-29624 166 18 of of ADP eblip-29624 166 19 binary binary ADJ eblip-29624 166 20 logistic logistic ADJ eblip-29624 166 21 regression regression NOUN eblip-29624 166 22 variable variable ADJ eblip-29624 166 23 category category NOUN eblip-29624 166 24 b b PROPN eblip-29624 166 25 s.e s.e PROPN eblip-29624 166 26 . . PROPN eblip-29624 166 27 wald wald PROPN eblip-29624 166 28 df df PROPN eblip-29624 166 29 . . PUNCT eblip-29624 167 1 sig sig PROPN eblip-29624 167 2 . . PUNCT eblip-29624 168 1 exp(b exp(b NUM eblip-29624 168 2 ) ) PUNCT eblip-29624 168 3 user user NOUN eblip-29624 168 4 type type NOUN eblip-29624 168 5             SPACE eblip-29624 168 6 6.993 6.993 NUM eblip-29624 168 7 4 4 NUM eblip-29624 168 8 .136 .136 NUM eblip-29624 168 9         SPACE eblip-29624 168 10 undergraduate undergraduate ADJ eblip-29624 168 11 student student NOUN eblip-29624 168 12 .558 .558 NUM eblip-29624 168 13 .579 .579 NUM eblip-29624 168 14 .930 .930 NUM eblip-29624 168 15 1 1 NUM eblip-29624 168 16 .335 .335 NUM eblip-29624 168 17 1.747 1.747 NUM eblip-29624 168 18     SPACE eblip-29624 168 19 graduate graduate NOUN eblip-29624 168 20 student student NOUN eblip-29624 168 21 .331 .331 NUM eblip-29624 168 22 .588 .588 NUM eblip-29624 168 23 .317 .317 NUM eblip-29624 168 24 1 1 NUM eblip-29624 168 25 .573 .573 NUM eblip-29624 168 26 1.393 1.393 NUM eblip-29624 168 27     SPACE eblip-29624 168 28 faculty faculty NOUN eblip-29624 168 29 .840 .840 NUM eblip-29624 168 30 .696 .696 NUM eblip-29624 168 31 1.455 1.455 NUM eblip-29624 168 32 1 1 NUM eblip-29624 168 33 .228 .228 NUM eblip-29624 168 34 2.316 2.316 NUM eblip-29624 168 35     SPACE eblip-29624 168 36 other other ADJ eblip-29624 168 37 -.368 -.368 PROPN eblip-29624 168 38 .648 .648 NUM eblip-29624 168 39 .322 .322 NUM eblip-29624 168 40 1 1 NUM eblip-29624 168 41 .570 .570 NUM eblip-29624 168 42 .692 .692 NUM eblip-29624 168 43 operator operator NOUN eblip-29624 168 44 type type NOUN eblip-29624 168 45             SPACE eblip-29624 168 46 26.860 26.860 NUM eblip-29624 168 47 4 4 NUM eblip-29624 168 48 .000 .000 NUM eblip-29624 168 49 * * PUNCT eblip-29624 168 50         SPACE eblip-29624 168 51 librarian librarian ADJ eblip-29624 168 52 .125 .125 NUM eblip-29624 168 53 .339 .339 NUM eblip-29624 168 54 .135 .135 NUM eblip-29624 168 55 1 1 NUM eblip-29624 168 56 .713 .713 NUM eblip-29624 168 57 1.133 1.133 NUM eblip-29624 168 58     SPACE eblip-29624 168 59 paraprofessional paraprofessional ADJ eblip-29624 168 60 .548 .548 NUM eblip-29624 168 61 .349 .349 NUM eblip-29624 168 62 2.459 2.459 NUM eblip-29624 168 63 1 1 NUM eblip-29624 168 64 .117 .117 NUM eblip-29624 168 65 1.730 1.730 NUM eblip-29624 168 66     SPACE eblip-29624 168 67 part part ADJ eblip-29624 168 68 - - PUNCT eblip-29624 168 69 time time NOUN eblip-29624 168 70 virtual virtual ADJ eblip-29624 168 71 reference reference NOUN eblip-29624 168 72 operator operator NOUN eblip-29624 168 73 -1.065 -1.065 NOUN eblip-29624 168 74 .400 .400 NUM eblip-29624 168 75 7.099 7.099 NUM eblip-29624 168 76 1 1 NUM eblip-29624 168 77 .008 .008 NUM eblip-29624 168 78 * * NUM eblip-29624 168 79 .345 .345 NUM eblip-29624 168 80     SPACE eblip-29624 168 81 mixed mixed ADJ eblip-29624 168 82 .777 .777 NUM eblip-29624 168 83 .595 .595 NUM eblip-29624 168 84 1.703 1.703 NUM eblip-29624 168 85 1 1 NUM eblip-29624 168 86 .192 .192 NUM eblip-29624 168 87 2.175 2.175 NUM eblip-29624 168 88 question question NOUN eblip-29624 168 89 type type NOUN eblip-29624 168 90             SPACE eblip-29624 168 91 12.147 12.147 NUM eblip-29624 168 92 9 9 NUM eblip-29624 168 93 .205 .205 NUM eblip-29624 168 94         SPACE eblip-29624 168 95 accounts account NOUN eblip-29624 168 96 -21.661 -21.661 PUNCT eblip-29624 168 97 .000 .000 NUM eblip-29624 169 1 28257.649 28257.649 NUM eblip-29624 169 2 1 1 NUM eblip-29624 169 3 .999 .999 NUM eblip-29624 169 4 .000 .000 NUM eblip-29624 169 5     SPACE eblip-29624 169 6 citation citation NOUN eblip-29624 169 7 -20.417 -20.417 PUNCT eblip-29624 169 8 .000 .000 NUM eblip-29624 170 1 28257.649 28257.649 NUM eblip-29624 170 2 1 1 NUM eblip-29624 170 3 .999 .999 NUM eblip-29624 171 1 .000 .000 NUM eblip-29624 171 2     SPACE eblip-29624 171 3 e e NOUN eblip-29624 171 4 - - NOUN eblip-29624 171 5 resources resource NOUN eblip-29624 171 6 -21.657 -21.657 NOUN eblip-29624 171 7 .000 .000 NUM eblip-29624 172 1 28257.649 28257.649 NUM eblip-29624 172 2 1 1 NUM eblip-29624 172 3 .999 .999 NUM eblip-29624 172 4 .000 .000 NUM eblip-29624 172 5     SPACE eblip-29624 172 6 facilities facility NOUN eblip-29624 172 7 -21.012 -21.012 NOUN eblip-29624 172 8 .000 .000 NUM eblip-29624 172 9 28257.649 28257.649 NUM eblip-29624 172 10 1 1 NUM eblip-29624 172 11 .999 .999 NUM eblip-29624 172 12 .000 .000 NUM eblip-29624 172 13     SPACE eblip-29624 172 14 computing compute VERB eblip-29624 172 15 -21.812 -21.812 PROPN eblip-29624 172 16 .000 .000 NUM eblip-29624 173 1 28257.649 28257.649 NUM eblip-29624 173 2 1 1 NUM eblip-29624 173 3 .999 .999 NUM eblip-29624 173 4 .000 .000 NUM eblip-29624 173 5     SPACE eblip-29624 173 6 miscellaneous miscellaneous ADJ eblip-29624 173 7 -21.354 -21.354 PROPN eblip-29624 173 8 .000 .000 NUM eblip-29624 173 9 28257.649 28257.649 NUM eblip-29624 173 10 1 1 NUM eblip-29624 173 11 .999 .999 NUM eblip-29624 173 12 .000 .000 NUM eblip-29624 173 13     SPACE eblip-29624 173 14 non non ADJ eblip-29624 173 15 - - ADJ eblip-29624 173 16 library library ADJ eblip-29624 173 17 -22.236 -22.236 PROPN eblip-29624 173 18 .000 .000 NUM eblip-29624 174 1 28257.649 28257.649 NUM eblip-29624 174 2 1 1 NUM eblip-29624 174 3 .999 .999 NUM eblip-29624 174 4 .000 .000 NUM eblip-29624 174 5     SPACE eblip-29624 174 6 policies policy NOUN eblip-29624 174 7 -21.355 -21.355 PUNCT eblip-29624 174 8 .000 .000 NUM eblip-29624 175 1 28257.649 28257.649 NUM eblip-29624 175 2 1 1 NUM eblip-29624 175 3 .999 .999 NUM eblip-29624 175 4 .000 .000 NUM eblip-29624 175 5     SPACE eblip-29624 175 6 research research NOUN eblip-29624 175 7 -21.000 -21.000 INTJ eblip-29624 175 8 .000 .000 NUM eblip-29624 176 1 28257.649 28257.649 NUM eblip-29624 176 2 1 1 NUM eblip-29624 176 3 .999 .999 NUM eblip-29624 176 4 .000 .000 NUM eblip-29624 176 5 institutional institutional ADJ eblip-29624 176 6 mismatch mismatch NOUN eblip-29624 176 7     SPACE eblip-29624 176 8 -.299 -.299 NOUN eblip-29624 176 9 .225 .225 NUM eblip-29624 176 10 1.757 1.757 NUM eblip-29624 176 11 1 1 NUM eblip-29624 176 12 .185 .185 NUM eblip-29624 176 13 .742 .742 NUM eblip-29624 176 14 institutional institutional ADJ eblip-29624 176 15 mismatch mismatch NOUN eblip-29624 176 16 reveal reveal VERB eblip-29624 176 17     SPACE eblip-29624 176 18 .875 .875 NUM eblip-29624 176 19 .337 .337 NUM eblip-29624 176 20 6.750 6.750 NUM eblip-29624 176 21 1 1 NUM eblip-29624 176 22 .009 .009 NUM eblip-29624 176 23 * * SYM eblip-29624 176 24 2.399 2.399 NUM eblip-29624 176 25 busyness busyness NOUN eblip-29624 176 26 of of ADP eblip-29624 176 27 the the DET eblip-29624 176 28 shift shift NOUN eblip-29624 176 29     SPACE eblip-29624 176 30 -.007 -.007 PROPN eblip-29624 176 31 .293 .293 NUM eblip-29624 176 32 .001 .001 NUM eblip-29624 176 33 1 1 NUM eblip-29624 176 34 .981 .981 NUM eblip-29624 176 35 .993 .993 NUM eblip-29624 177 1 chat chat NOUN eblip-29624 177 2 initiated initiate VERB eblip-29624 177 3 within within ADP eblip-29624 177 4 10 10 NUM eblip-29624 177 5 minutes minute NOUN eblip-29624 177 6 of of ADP eblip-29624 177 7 end end NOUN eblip-29624 177 8 of of ADP eblip-29624 177 9 shift shift NOUN eblip-29624 177 10 / / SYM eblip-29624 177 11 service service NOUN eblip-29624 177 12 closure closure NOUN eblip-29624 177 13     SPACE eblip-29624 177 14 .284 .284 NUM eblip-29624 177 15 .276 .276 NUM eblip-29624 177 16 1.059 1.059 NUM eblip-29624 177 17 1 1 NUM eblip-29624 177 18 .304 .304 NUM eblip-29624 177 19 1.328 1.328 NUM eblip-29624 177 20 reveal reveal NOUN eblip-29624 177 21 of of ADP eblip-29624 177 22 aspects aspect NOUN eblip-29624 177 23 of of ADP eblip-29624 177 24 scheduling scheduling NOUN eblip-29624 177 25     SPACE eblip-29624 177 26 .363 .363 NUM eblip-29624 177 27 .297 .297 NUM eblip-29624 177 28 1.494 1.494 NUM eblip-29624 177 29 1 1 NUM eblip-29624 177 30 .222 .222 NUM eblip-29624 177 31 1.437 1.437 NUM eblip-29624 177 32 note note NOUN eblip-29624 177 33 . . PUNCT eblip-29624 178 1 b b X eblip-29624 179 1 = = NOUN eblip-29624 179 2 coefficient coefficient PROPN eblip-29624 179 3 , , PUNCT eblip-29624 179 4 s.e s.e PROPN eblip-29624 179 5 . . PUNCT eblip-29624 179 6 = = SYM eblip-29624 179 7 standard standard ADJ eblip-29624 179 8 error error NOUN eblip-29624 179 9 , , PUNCT eblip-29624 179 10 wald wald X eblip-29624 179 11 = = PUNCT eblip-29624 179 12 wald wald PROPN eblip-29624 179 13 chi chi ADJ eblip-29624 179 14 - - PUNCT eblip-29624 179 15 square square ADJ eblip-29624 179 16 test test NOUN eblip-29624 179 17 ( ( PUNCT eblip-29624 179 18 which which PRON eblip-29624 179 19 tests test VERB eblip-29624 179 20 the the DET eblip-29624 179 21 null null ADJ eblip-29624 179 22 hypothesis hypothesis NOUN eblip-29624 179 23 ) ) PUNCT eblip-29624 179 24 ; ; PUNCT eblip-29624 179 25 df df PROPN eblip-29624 179 26 . . PUNCT eblip-29624 180 1 = = NOUN eblip-29624 180 2 degrees degree NOUN eblip-29624 180 3 of of ADP eblip-29624 180 4 freedom freedom NOUN eblip-29624 180 5 ; ; PUNCT eblip-29624 180 6 sig sig NOUN eblip-29624 180 7 . . PUNCT eblip-29624 181 1 = = NOUN eblip-29624 181 2 significance significance NOUN eblip-29624 181 3 ; ; PUNCT eblip-29624 181 4 exp(b exp(b NUM eblip-29624 181 5 ) ) PUNCT eblip-29624 181 6 = = NOUN eblip-29624 181 7 odds odd NOUN eblip-29624 181 8 ratio ratio NOUN eblip-29624 181 9 . . PUNCT eblip-29624 182 1 * * PUNCT eblip-29624 182 2 denotes denote NOUN eblip-29624 182 3 that that SCONJ eblip-29624 182 4 relationship relationship NOUN eblip-29624 182 5 is be AUX eblip-29624 182 6 significant significant ADJ eblip-29624 182 7 at at ADP eblip-29624 182 8 an an DET eblip-29624 182 9 alpha alpha ADJ eblip-29624 182 10 level level NOUN eblip-29624 182 11 of of ADP eblip-29624 182 12 0.05 0.05 NUM eblip-29624 182 13 . . PUNCT eblip-29624 182 14     SPACE eblip-29624 182 15 discussion discussion NOUN eblip-29624 182 16     SPACE eblip-29624 182 17 this this DET eblip-29624 182 18 analysis analysis NOUN eblip-29624 182 19 did do AUX eblip-29624 182 20 not not PART eblip-29624 182 21 find find VERB eblip-29624 182 22 a a DET eblip-29624 182 23 statistically statistically ADV eblip-29624 182 24 significant significant ADJ eblip-29624 182 25 relationship relationship NOUN eblip-29624 182 26 between between ADP eblip-29624 182 27 dissatisfaction dissatisfaction NOUN eblip-29624 182 28 and and CCONJ eblip-29624 182 29 user user NOUN eblip-29624 182 30 or or CCONJ eblip-29624 182 31 question question NOUN eblip-29624 182 32 type type NOUN eblip-29624 182 33 ( ( PUNCT eblip-29624 182 34 research research NOUN eblip-29624 182 35 question question NOUN eblip-29624 182 36 1 1 NUM eblip-29624 182 37 ) ) PUNCT eblip-29624 182 38 , , PUNCT eblip-29624 182 39 indicating indicate VERB eblip-29624 182 40 that that SCONJ eblip-29624 182 41 ask ask VERB eblip-29624 182 42 a a DET eblip-29624 182 43 librarian librarian NOUN eblip-29624 182 44 provides provide VERB eblip-29624 182 45 a a DET eblip-29624 182 46 consistent consistent ADJ eblip-29624 182 47 level level NOUN eblip-29624 182 48 of of ADP eblip-29624 182 49 service service NOUN eblip-29624 182 50 to to ADP eblip-29624 182 51 all all DET eblip-29624 182 52 patrons patron NOUN eblip-29624 182 53 and and CCONJ eblip-29624 182 54 satisfactorily satisfactorily ADV eblip-29624 182 55 answers answer VERB eblip-29624 182 56 all all DET eblip-29624 182 57 types type NOUN eblip-29624 182 58 of of ADP eblip-29624 182 59 libraryand libraryand ADJ eblip-29624 182 60 research research NOUN eblip-29624 182 61 - - PUNCT eblip-29624 182 62 related relate VERB eblip-29624 182 63 questions question NOUN eblip-29624 182 64 . . PUNCT eblip-29624 183 1 the the DET eblip-29624 183 2 results result NOUN eblip-29624 183 3 largely largely ADV eblip-29624 183 4 reaffirm reaffirm VERB eblip-29624 183 5 the the DET eblip-29624 183 6 consortium consortium NOUN eblip-29624 183 7 ’s ’s PART eblip-29624 183 8 service service NOUN eblip-29624 183 9 model model NOUN eblip-29624 183 10 , , PUNCT eblip-29624 183 11 staffing staffing NOUN eblip-29624 183 12 practices practice NOUN eblip-29624 183 13 , , PUNCT eblip-29624 183 14 and and CCONJ eblip-29624 183 15 policies policy NOUN eblip-29624 183 16 . . PUNCT eblip-29624 184 1 dissatisfaction dissatisfaction NOUN eblip-29624 184 2 levels level NOUN eblip-29624 184 3 did do AUX eblip-29624 184 4 not not PART eblip-29624 184 5 show show VERB eblip-29624 184 6 relationships relationship NOUN eblip-29624 184 7 with with ADP eblip-29624 184 8 most most ADJ eblip-29624 184 9 of of ADP eblip-29624 184 10 the the DET eblip-29624 184 11 factors factor NOUN eblip-29624 184 12 examined examine VERB eblip-29624 184 13 , , PUNCT eblip-29624 184 14 indicating indicate VERB eblip-29624 184 15 that that SCONJ eblip-29624 184 16 overall overall ADJ eblip-29624 184 17 service service NOUN eblip-29624 184 18 is be AUX eblip-29624 184 19 appropriate appropriate ADJ eblip-29624 184 20 and and CCONJ eblip-29624 184 21 satisfactory satisfactory ADJ eblip-29624 184 22 . . PUNCT eblip-29624 185 1 in in ADP eblip-29624 185 2 particular particular ADJ eblip-29624 185 3 , , PUNCT eblip-29624 185 4 busy busy ADJ eblip-29624 185 5 shifts shift NOUN eblip-29624 185 6 and and CCONJ eblip-29624 185 7 chats chat NOUN eblip-29624 185 8 initiated initiate VERB eblip-29624 185 9 near near ADP eblip-29624 185 10 shift shift NOUN eblip-29624 185 11 change change NOUN eblip-29624 185 12 times time NOUN eblip-29624 185 13 or or CCONJ eblip-29624 185 14 service service NOUN eblip-29624 185 15 closure closure NOUN eblip-29624 185 16 ( ( PUNCT eblip-29624 185 17 research research NOUN eblip-29624 185 18 questions question NOUN eblip-29624 185 19 4 4 NUM eblip-29624 185 20 and and CCONJ eblip-29624 185 21 5 5 NUM eblip-29624 185 22 ) ) PUNCT eblip-29624 185 23 had have VERB eblip-29624 185 24 no no DET eblip-29624 185 25 relationship relationship NOUN eblip-29624 185 26 with with ADP eblip-29624 185 27 dissatisfaction dissatisfaction NOUN eblip-29624 185 28 , , PUNCT eblip-29624 185 29 suggesting suggest VERB eblip-29624 185 30 that that PRON eblip-29624 185 31 ask ask VERB eblip-29624 185 32 a a DET eblip-29624 185 33 librarian librarian NOUN eblip-29624 185 34 ’s ’s PART eblip-29624 185 35 scheduling scheduling NOUN eblip-29624 185 36 practices practice NOUN eblip-29624 185 37 and and CCONJ eblip-29624 185 38 policies policy NOUN eblip-29624 185 39 for for ADP eblip-29624 185 40 handling handle VERB eblip-29624 185 41 shift shift NOUN eblip-29624 185 42 changes change NOUN eblip-29624 185 43 are be AUX eblip-29624 185 44 appropriate appropriate ADJ eblip-29624 185 45 . . PUNCT eblip-29624 185 46     SPACE eblip-29624 186 1 consortial consortial ADJ eblip-29624 186 2 service service NOUN eblip-29624 186 3 quality quality NOUN eblip-29624 186 4 and and CCONJ eblip-29624 186 5 institutional institutional ADJ eblip-29624 186 6 mismatch mismatch NOUN eblip-29624 186 7     SPACE eblip-29624 186 8 the the DET eblip-29624 186 9 analysis analysis NOUN eblip-29624 186 10 found find VERB eblip-29624 186 11 no no DET eblip-29624 186 12 relationship relationship NOUN eblip-29624 186 13 between between ADP eblip-29624 186 14 institution institution NOUN eblip-29624 186 15 match match NOUN eblip-29624 186 16 and and CCONJ eblip-29624 186 17 dissatisfaction dissatisfaction NOUN eblip-29624 186 18 , , PUNCT eblip-29624 186 19 indicating indicate VERB eblip-29624 186 20 that that SCONJ eblip-29624 186 21 users user NOUN eblip-29624 186 22 can can AUX eblip-29624 186 23 be be AUX eblip-29624 186 24 served serve VERB eblip-29624 186 25 by by ADP eblip-29624 186 26 operators operator NOUN eblip-29624 186 27 across across ADP eblip-29624 186 28 the the DET eblip-29624 186 29 consortium consortium NOUN eblip-29624 186 30 without without ADP eblip-29624 186 31 compromising compromise VERB eblip-29624 186 32 patron patron ADJ eblip-29624 186 33 satisfaction satisfaction NOUN eblip-29624 186 34 . . PUNCT eblip-29624 187 1 this this PRON eblip-29624 187 2 fits fit VERB eblip-29624 187 3 into into ADP eblip-29624 187 4 the the DET eblip-29624 187 5 literature literature NOUN eblip-29624 187 6 that that PRON eblip-29624 187 7 finds find VERB eblip-29624 187 8 that that SCONJ eblip-29624 187 9 users user NOUN eblip-29624 187 10 tend tend VERB eblip-29624 187 11 to to PART eblip-29624 187 12 be be AUX eblip-29624 187 13 satisfied satisfied ADJ eblip-29624 187 14 with with ADP eblip-29624 187 15 consortial consortial ADJ eblip-29624 187 16 or or CCONJ eblip-29624 187 17 collaborative collaborative ADJ eblip-29624 187 18 chat chat NOUN eblip-29624 187 19 reference reference NOUN eblip-29624 187 20 ( ( PUNCT eblip-29624 187 21 kwon kwon PROPN eblip-29624 187 22 , , PUNCT eblip-29624 187 23 2007 2007 NUM eblip-29624 187 24 ; ; PUNCT eblip-29624 187 25 rawson rawson PROPN eblip-29624 187 26 et et PROPN eblip-29624 187 27 al al PROPN eblip-29624 187 28 . . PROPN eblip-29624 187 29 , , PUNCT eblip-29624 187 30 2012 2012 NUM eblip-29624 187 31 ) ) PUNCT eblip-29624 187 32 . . PUNCT eblip-29624 187 33     SPACE eblip-29624 188 1 the the DET eblip-29624 188 2 nature nature NOUN eblip-29624 188 3 of of ADP eblip-29624 188 4 ocul ocul NOUN eblip-29624 188 5 as as ADP eblip-29624 188 6 a a DET eblip-29624 188 7 purchasing purchasing NOUN eblip-29624 188 8 , , PUNCT eblip-29624 188 9 advocacy advocacy NOUN eblip-29624 188 10 , , PUNCT eblip-29624 188 11 and and CCONJ eblip-29624 188 12 service service NOUN eblip-29624 188 13 - - PUNCT eblip-29624 188 14 providing provide VERB eblip-29624 188 15 consortium consortium NOUN eblip-29624 188 16 means mean VERB eblip-29624 188 17 that that SCONJ eblip-29624 188 18 there there PRON eblip-29624 188 19 are be VERB eblip-29624 188 20 deep deep ADJ eblip-29624 188 21 levels level NOUN eblip-29624 188 22 of of ADP eblip-29624 188 23 collaboration collaboration NOUN eblip-29624 188 24 between between ADP eblip-29624 188 25 institutions institution NOUN eblip-29624 188 26 , , PUNCT eblip-29624 188 27 which which PRON eblip-29624 188 28 tend tend VERB eblip-29624 188 29 to to PART eblip-29624 188 30 have have VERB eblip-29624 188 31 access access NOUN eblip-29624 188 32 to to ADP eblip-29624 188 33 similar similar ADJ eblip-29624 188 34 resources resource NOUN eblip-29624 188 35 . . PUNCT eblip-29624 189 1 this this PRON eblip-29624 189 2 may may AUX eblip-29624 189 3 make make VERB eblip-29624 189 4 it it PRON eblip-29624 189 5 easier easy ADJ eblip-29624 189 6 for for SCONJ eblip-29624 189 7 operators operator NOUN eblip-29624 189 8 from from ADP eblip-29624 189 9 one one NUM eblip-29624 189 10 institution institution NOUN eblip-29624 189 11 to to PART eblip-29624 189 12 successfully successfully ADV eblip-29624 189 13 answer answer VERB eblip-29624 189 14 questions question NOUN eblip-29624 189 15 from from ADP eblip-29624 189 16 another another PRON eblip-29624 189 17 , , PUNCT eblip-29624 189 18 consistent consistent ADJ eblip-29624 189 19 with with ADP eblip-29624 189 20 the the DET eblip-29624 189 21 findings finding NOUN eblip-29624 189 22 of of ADP eblip-29624 189 23 hill hill PROPN eblip-29624 189 24 et et PROPN eblip-29624 189 25 al al PROPN eblip-29624 189 26 . . PROPN eblip-29624 190 1 ( ( PUNCT eblip-29624 190 2 2007 2007 NUM eblip-29624 190 3 ) ) PUNCT eblip-29624 190 4 that that SCONJ eblip-29624 190 5 satisfaction satisfaction NOUN eblip-29624 190 6 scores score NOUN eblip-29624 190 7 for for ADP eblip-29624 190 8 external external ADJ eblip-29624 190 9 librarians librarian NOUN eblip-29624 190 10 in in ADP eblip-29624 190 11 collaborative collaborative ADJ eblip-29624 190 12 chat chat PROPN eblip-29624 190 13 improved improve VERB eblip-29624 190 14 as as SCONJ eblip-29624 190 15 their their PRON eblip-29624 190 16 familiarity familiarity NOUN eblip-29624 190 17 with with ADP eblip-29624 190 18 the the DET eblip-29624 190 19 user user NOUN eblip-29624 190 20 ’s ’s PART eblip-29624 190 21 library library NOUN eblip-29624 190 22 increased increase VERB eblip-29624 190 23 . . PUNCT eblip-29624 191 1 therefore therefore ADV eblip-29624 191 2 , , PUNCT eblip-29624 191 3 the the DET eblip-29624 191 4 finding finding NOUN eblip-29624 191 5 that that SCONJ eblip-29624 191 6 users user NOUN eblip-29624 191 7 are be AUX eblip-29624 191 8 satisfied satisfied ADJ eblip-29624 191 9 by by ADP eblip-29624 191 10 service service NOUN eblip-29624 191 11 from from ADP eblip-29624 191 12 operators operator NOUN eblip-29624 191 13 at at ADP eblip-29624 191 14 partner partner NOUN eblip-29624 191 15 institutions institution NOUN eblip-29624 191 16 is be AUX eblip-29624 191 17 not not PART eblip-29624 191 18 necessarily necessarily ADV eblip-29624 191 19 generalizable generalizable ADJ eblip-29624 191 20 to to ADP eblip-29624 191 21 all all DET eblip-29624 191 22 consortia consortia NOUN eblip-29624 191 23 , , PUNCT eblip-29624 191 24 and and CCONJ eblip-29624 191 25 particularly particularly ADV eblip-29624 191 26 large large ADJ eblip-29624 191 27 , , PUNCT eblip-29624 191 28 multi multi ADJ eblip-29624 191 29 - - ADJ eblip-29624 191 30 type type ADJ eblip-29624 191 31 consortia consortium NOUN eblip-29624 191 32 such such ADJ eblip-29624 191 33 as as ADP eblip-29624 191 34 the the DET eblip-29624 191 35 one one NUM eblip-29624 191 36 bishop bishop NOUN eblip-29624 191 37 ( ( PUNCT eblip-29624 191 38 2011 2011 NUM eblip-29624 191 39 , , PUNCT eblip-29624 191 40 2012 2012 NUM eblip-29624 191 41 ) ) PUNCT eblip-29624 191 42 found find VERB eblip-29624 191 43 inadequate inadequate ADJ eblip-29624 191 44 for for ADP eblip-29624 191 45 answering answer VERB eblip-29624 191 46 local local ADJ eblip-29624 191 47 questions question NOUN eblip-29624 191 48 . . PUNCT eblip-29624 191 49     SPACE eblip-29624 192 1 the the DET eblip-29624 192 2 reveal reveal NOUN eblip-29624 192 3 of of ADP eblip-29624 192 4 an an DET eblip-29624 192 5 institution institution NOUN eblip-29624 192 6 mismatch mismatch NOUN eblip-29624 192 7 was be AUX eblip-29624 192 8 associated associate VERB eblip-29624 192 9 with with ADP eblip-29624 192 10 user user NOUN eblip-29624 192 11 dissatisfaction dissatisfaction NOUN eblip-29624 192 12 . . PUNCT eblip-29624 193 1 this this PRON eblip-29624 193 2 is be AUX eblip-29624 193 3 an an DET eblip-29624 193 4 area area NOUN eblip-29624 193 5 that that PRON eblip-29624 193 6 has have AUX eblip-29624 193 7 not not PART eblip-29624 193 8 been be AUX eblip-29624 193 9 widely widely ADV eblip-29624 193 10 studied study VERB eblip-29624 193 11 and and CCONJ eblip-29624 193 12 the the DET eblip-29624 193 13 authors author NOUN eblip-29624 193 14 were be AUX eblip-29624 193 15 unable unable ADJ eblip-29624 193 16 to to PART eblip-29624 193 17 find find VERB eblip-29624 193 18 other other ADJ eblip-29624 193 19 literature literature NOUN eblip-29624 193 20 to to PART eblip-29624 193 21 help help VERB eblip-29624 193 22 provide provide VERB eblip-29624 193 23 context context NOUN eblip-29624 193 24 , , PUNCT eblip-29624 193 25 making make VERB eblip-29624 193 26 this this PRON eblip-29624 193 27 a a DET eblip-29624 193 28 fruitful fruitful ADJ eblip-29624 193 29 area area NOUN eblip-29624 193 30 for for ADP eblip-29624 193 31 potential potential ADJ eblip-29624 193 32 future future ADJ eblip-29624 193 33 research research NOUN eblip-29624 193 34 . . PUNCT eblip-29624 194 1 this this DET eblip-29624 194 2 finding finding NOUN eblip-29624 194 3 especially especially ADV eblip-29624 194 4 requires require VERB eblip-29624 194 5 further further ADJ eblip-29624 194 6 investigation investigation NOUN eblip-29624 194 7 to to PART eblip-29624 194 8 rule rule VERB eblip-29624 194 9 out out ADP eblip-29624 194 10 confounding confound VERB eblip-29624 194 11 factors factor NOUN eblip-29624 194 12 . . PUNCT eblip-29624 195 1 users user NOUN eblip-29624 195 2 may may AUX eblip-29624 195 3 simply simply ADV eblip-29624 195 4 be be AUX eblip-29624 195 5 more more ADV eblip-29624 195 6 dissatisfied dissatisfied ADJ eblip-29624 195 7 when when SCONJ eblip-29624 195 8 they they PRON eblip-29624 195 9 learn learn VERB eblip-29624 195 10 that that SCONJ eblip-29624 195 11 they they PRON eblip-29624 195 12 are be AUX eblip-29624 195 13 not not PART eblip-29624 195 14 being be AUX eblip-29624 195 15 served serve VERB eblip-29624 195 16 by by ADP eblip-29624 195 17 their their PRON eblip-29624 195 18 own own ADJ eblip-29624 195 19 local local ADJ eblip-29624 195 20 library library NOUN eblip-29624 195 21 , , PUNCT eblip-29624 195 22 but but CCONJ eblip-29624 195 23 the the DET eblip-29624 195 24 authors author NOUN eblip-29624 195 25 ’ ’ PART eblip-29624 195 26 current current ADJ eblip-29624 195 27 hypothesis hypothesis NOUN eblip-29624 195 28 is be AUX eblip-29624 195 29 that that SCONJ eblip-29624 195 30 operators operator NOUN eblip-29624 195 31 are be AUX eblip-29624 195 32 more more ADV eblip-29624 195 33 likely likely ADJ eblip-29624 195 34 to to PART eblip-29624 195 35 reveal reveal VERB eblip-29624 195 36 that that SCONJ eblip-29624 195 37 they they PRON eblip-29624 195 38 are be AUX eblip-29624 195 39 from from ADP eblip-29624 195 40 another another DET eblip-29624 195 41 institution institution NOUN eblip-29624 195 42 if if SCONJ eblip-29624 195 43 they they PRON eblip-29624 195 44 are be AUX eblip-29624 195 45 unable unable ADJ eblip-29624 195 46 to to PART eblip-29624 195 47 answer answer VERB eblip-29624 195 48 the the DET eblip-29624 195 49 user user NOUN eblip-29624 195 50 ’s ’s PART eblip-29624 195 51 question question NOUN eblip-29624 195 52 , , PUNCT eblip-29624 195 53 or or CCONJ eblip-29624 195 54 if if SCONJ eblip-29624 195 55 the the DET eblip-29624 195 56 chat chat NOUN eblip-29624 195 57 is be AUX eblip-29624 195 58 otherwise otherwise ADV eblip-29624 195 59 going go VERB eblip-29624 195 60 poorly poorly ADV eblip-29624 195 61 . . PUNCT eblip-29624 196 1 pending pende VERB eblip-29624 196 2 more more ADJ eblip-29624 196 3 analysis analysis NOUN eblip-29624 196 4 , , PUNCT eblip-29624 196 5 sp sp NOUN eblip-29624 196 6 will will AUX eblip-29624 196 7 consider consider VERB eblip-29624 196 8 changing change VERB eblip-29624 196 9 ask ask VERB eblip-29624 196 10 a a DET eblip-29624 196 11 librarian librarian ADJ eblip-29624 196 12 policies policy NOUN eblip-29624 196 13 to to PART eblip-29624 196 14 recommend recommend VERB eblip-29624 196 15 against against ADP eblip-29624 196 16 revealing reveal VERB eblip-29624 196 17 an an DET eblip-29624 196 18 institution institution NOUN eblip-29624 196 19 mismatch mismatch NOUN eblip-29624 196 20 unless unless SCONJ eblip-29624 196 21 absolutely absolutely ADV eblip-29624 196 22 necessary necessary ADJ eblip-29624 196 23 . . PUNCT eblip-29624 196 24     SPACE eblip-29624 197 1 appropriate appropriate ADJ eblip-29624 197 2 and and CCONJ eblip-29624 197 3 effective effective ADJ eblip-29624 197 4 student student NOUN eblip-29624 197 5 staffing staffing NOUN eblip-29624 197 6     SPACE eblip-29624 197 7 the the DET eblip-29624 197 8 results result NOUN eblip-29624 197 9 show show VERB eblip-29624 197 10 that that SCONJ eblip-29624 197 11 users user NOUN eblip-29624 197 12 do do AUX eblip-29624 197 13 not not PART eblip-29624 197 14 express express VERB eblip-29624 197 15 dissatisfaction dissatisfaction NOUN eblip-29624 197 16 with with ADP eblip-29624 197 17 the the DET eblip-29624 197 18 service service NOUN eblip-29624 197 19 of of ADP eblip-29624 197 20 non non NOUN eblip-29624 197 21 - - NOUN eblip-29624 197 22 librarians librarian NOUN eblip-29624 197 23 , , PUNCT eblip-29624 197 24 and and CCONJ eblip-29624 197 25 in in ADP eblip-29624 197 26 fact fact NOUN eblip-29624 197 27 show show VERB eblip-29624 197 28 a a DET eblip-29624 197 29 slight slight ADJ eblip-29624 197 30 preference preference NOUN eblip-29624 197 31 for for ADP eblip-29624 197 32 graduate graduate ADJ eblip-29624 197 33 student student NOUN eblip-29624 197 34 staff staff NOUN eblip-29624 197 35 hired hire VERB eblip-29624 197 36 by by ADP eblip-29624 197 37 the the DET eblip-29624 197 38 consortium consortium NOUN eblip-29624 197 39 . . PUNCT eblip-29624 198 1 this this PRON eblip-29624 198 2 aligns align VERB eblip-29624 198 3 with with ADP eblip-29624 198 4 earlier early ADJ eblip-29624 198 5 literature literature NOUN eblip-29624 198 6 indicating indicate VERB eblip-29624 198 7 users user NOUN eblip-29624 198 8 find find VERB eblip-29624 198 9 student student NOUN eblip-29624 198 10 staff staff NOUN eblip-29624 198 11 to to PART eblip-29624 198 12 be be AUX eblip-29624 198 13 approachable approachable ADJ eblip-29624 198 14 and and CCONJ eblip-29624 198 15 helpful helpful ADJ eblip-29624 198 16 ( ( PUNCT eblip-29624 198 17 stevens stevens PROPN eblip-29624 198 18 , , PUNCT eblip-29624 198 19 2013 2013 NUM eblip-29624 198 20 ) ) PUNCT eblip-29624 198 21 and and CCONJ eblip-29624 198 22 that that SCONJ eblip-29624 198 23 they they PRON eblip-29624 198 24 provide provide VERB eblip-29624 198 25 high high ADJ eblip-29624 198 26 - - PUNCT eblip-29624 198 27 quality quality NOUN eblip-29624 198 28 assistance assistance NOUN eblip-29624 198 29 via via ADP eblip-29624 198 30 chat chat PROPN eblip-29624 198 31 , , PUNCT eblip-29624 198 32 although although SCONJ eblip-29624 198 33 not not PART eblip-29624 198 34 as as ADP eblip-29624 198 35 high high ADJ eblip-29624 198 36 - - PUNCT eblip-29624 198 37 quality quality NOUN eblip-29624 198 38 as as ADP eblip-29624 198 39 librarians librarian NOUN eblip-29624 198 40 ( ( PUNCT eblip-29624 198 41 keyes keyes PROPN eblip-29624 198 42 & & CCONJ eblip-29624 198 43 dworak dworak PROPN eblip-29624 198 44 , , PUNCT eblip-29624 198 45 2017 2017 NUM eblip-29624 198 46 ; ; PUNCT eblip-29624 198 47 lux lux PROPN eblip-29624 198 48 & & CCONJ eblip-29624 198 49 rich rich ADJ eblip-29624 198 50 , , PUNCT eblip-29624 198 51 2016 2016 NUM eblip-29624 198 52 ) ) PUNCT eblip-29624 198 53 . . PUNCT eblip-29624 199 1 however however ADV eblip-29624 199 2 , , PUNCT eblip-29624 199 3 it it PRON eblip-29624 199 4 is be AUX eblip-29624 199 5 also also ADV eblip-29624 199 6 important important ADJ eblip-29624 199 7 to to PART eblip-29624 199 8 note note VERB eblip-29624 199 9 that that SCONJ eblip-29624 199 10 the the DET eblip-29624 199 11 student student NOUN eblip-29624 199 12 staff staff NOUN eblip-29624 199 13 of of ADP eblip-29624 199 14 ask ask VERB eblip-29624 199 15 a a DET eblip-29624 199 16 librarian librarian NOUN eblip-29624 199 17 are be AUX eblip-29624 199 18 all all PRON eblip-29624 199 19 lis lis PROPN eblip-29624 199 20 graduate graduate NOUN eblip-29624 199 21 students student NOUN eblip-29624 199 22 who who PRON eblip-29624 199 23 have have AUX eblip-29624 199 24 taken take VERB eblip-29624 199 25 at at ADV eblip-29624 199 26 least least ADV eblip-29624 199 27 one one NUM eblip-29624 199 28 reference reference NOUN eblip-29624 199 29 course course NOUN eblip-29624 199 30 . . PUNCT eblip-29624 200 1 as as ADP eblip-29624 200 2 such such ADJ eblip-29624 200 3 , , PUNCT eblip-29624 200 4 they they PRON eblip-29624 200 5 may may AUX eblip-29624 200 6 perform perform VERB eblip-29624 200 7 more more ADJ eblip-29624 200 8 like like ADP eblip-29624 200 9 librarians librarian NOUN eblip-29624 200 10 than than ADP eblip-29624 200 11 undergraduate undergraduate ADJ eblip-29624 200 12 students student NOUN eblip-29624 200 13 and and CCONJ eblip-29624 200 14 non non ADJ eblip-29624 200 15 - - ADJ eblip-29624 200 16 lis lis ADJ eblip-29624 200 17 graduate graduate NOUN eblip-29624 200 18 students student NOUN eblip-29624 200 19 staffing staff VERB eblip-29624 200 20 similar similar ADJ eblip-29624 200 21 services service NOUN eblip-29624 200 22 ( ( PUNCT eblip-29624 200 23 for for ADP eblip-29624 200 24 example example NOUN eblip-29624 200 25 , , PUNCT eblip-29624 200 26 in in ADP eblip-29624 200 27 terms term NOUN eblip-29624 200 28 of of ADP eblip-29624 200 29 following follow VERB eblip-29624 200 30 rusa rusa NOUN eblip-29624 200 31 best good ADJ eblip-29624 200 32 practices practice NOUN eblip-29624 200 33 ) ) PUNCT eblip-29624 200 34 . . PUNCT eblip-29624 201 1 however however ADV eblip-29624 201 2 , , PUNCT eblip-29624 201 3 as as SCONJ eblip-29624 201 4 noted note VERB eblip-29624 201 5 above above ADV eblip-29624 201 6 , , PUNCT eblip-29624 201 7 this this DET eblip-29624 201 8 study study NOUN eblip-29624 201 9 did do AUX eblip-29624 201 10 not not PART eblip-29624 201 11 examine examine VERB eblip-29624 201 12 response response NOUN eblip-29624 201 13 completeness completeness NOUN eblip-29624 201 14 or or CCONJ eblip-29624 201 15 accuracy accuracy NOUN eblip-29624 201 16 as as SCONJ eblip-29624 201 17 other other ADJ eblip-29624 201 18 studies study NOUN eblip-29624 201 19 have have AUX eblip-29624 201 20 done do VERB eblip-29624 201 21 . . PUNCT eblip-29624 201 22     SPACE eblip-29624 202 1 this this DET eblip-29624 202 2 finding finding NOUN eblip-29624 202 3 reinforces reinforce VERB eblip-29624 202 4 ask ask VERB eblip-29624 202 5 a a DET eblip-29624 202 6 librarian librarian NOUN eblip-29624 202 7 ’s ’s PART eblip-29624 202 8 use use NOUN eblip-29624 202 9 of of ADP eblip-29624 202 10 student student NOUN eblip-29624 202 11 staff staff NOUN eblip-29624 202 12 to to PART eblip-29624 202 13 supplement supplement VERB eblip-29624 202 14 evening evening NOUN eblip-29624 202 15 and and CCONJ eblip-29624 202 16 weekend weekend NOUN eblip-29624 202 17 shifts shift NOUN eblip-29624 202 18 as as ADP eblip-29624 202 19 an an DET eblip-29624 202 20 appropriate appropriate ADJ eblip-29624 202 21 way way NOUN eblip-29624 202 22 to to PART eblip-29624 202 23 extend extend VERB eblip-29624 202 24 reference reference NOUN eblip-29624 202 25 services service NOUN eblip-29624 202 26 beyond beyond ADP eblip-29624 202 27 the the DET eblip-29624 202 28 normal normal ADJ eblip-29624 202 29 working work VERB eblip-29624 202 30 hours hour NOUN eblip-29624 202 31 of of ADP eblip-29624 202 32 reference reference NOUN eblip-29624 202 33 librarians librarian NOUN eblip-29624 202 34 . . PUNCT eblip-29624 202 35     SPACE eblip-29624 202 36 limitations limitation NOUN eblip-29624 202 37     SPACE eblip-29624 202 38 beyond beyond ADP eblip-29624 202 39 the the DET eblip-29624 202 40 generalizability generalizability NOUN eblip-29624 202 41 of of ADP eblip-29624 202 42 specific specific ADJ eblip-29624 202 43 findings finding NOUN eblip-29624 202 44 , , PUNCT eblip-29624 202 45 there there PRON eblip-29624 202 46 are be VERB eblip-29624 202 47 a a DET eblip-29624 202 48 few few ADJ eblip-29624 202 49 limitations limitation NOUN eblip-29624 202 50 to to ADP eblip-29624 202 51 this this DET eblip-29624 202 52 study study NOUN eblip-29624 202 53 . . PUNCT eblip-29624 203 1 in in ADP eblip-29624 203 2 examining examine VERB eblip-29624 203 3 consortial consortial ADJ eblip-29624 203 4 service service NOUN eblip-29624 203 5 quality quality NOUN eblip-29624 203 6 , , PUNCT eblip-29624 203 7 the the DET eblip-29624 203 8 researchers researcher NOUN eblip-29624 203 9 did do AUX eblip-29624 203 10 not not PART eblip-29624 203 11 identify identify VERB eblip-29624 203 12 whether whether SCONJ eblip-29624 203 13 the the DET eblip-29624 203 14 questions question NOUN eblip-29624 203 15 required require VERB eblip-29624 203 16 local local ADJ eblip-29624 203 17 knowledge knowledge NOUN eblip-29624 203 18 , , PUNCT eblip-29624 203 19 as as SCONJ eblip-29624 203 20 bishop bishop PROPN eblip-29624 203 21 ( ( PUNCT eblip-29624 203 22 2011 2011 NUM eblip-29624 203 23 , , PUNCT eblip-29624 203 24 2012 2012 NUM eblip-29624 203 25 ) ) PUNCT eblip-29624 203 26 and and CCONJ eblip-29624 203 27 other other ADJ eblip-29624 203 28 researchers researcher NOUN eblip-29624 203 29 have have AUX eblip-29624 203 30 done do VERB eblip-29624 203 31 . . PUNCT eblip-29624 204 1 satisfaction satisfaction NOUN eblip-29624 204 2 was be AUX eblip-29624 204 3 reported report VERB eblip-29624 204 4 by by ADP eblip-29624 204 5 users user NOUN eblip-29624 204 6 in in ADP eblip-29624 204 7 an an DET eblip-29624 204 8 exit exit NOUN eblip-29624 204 9 survey survey NOUN eblip-29624 204 10 , , PUNCT eblip-29624 204 11 which which PRON eblip-29624 204 12 was be AUX eblip-29624 204 13 only only ADV eblip-29624 204 14 presented present VERB eblip-29624 204 15 when when SCONJ eblip-29624 204 16 the the DET eblip-29624 204 17 operator operator NOUN eblip-29624 204 18 ended end VERB eblip-29624 204 19 the the DET eblip-29624 204 20 chat chat NOUN eblip-29624 204 21 , , PUNCT eblip-29624 204 22 or or CCONJ eblip-29624 204 23 when when SCONJ eblip-29624 204 24 the the DET eblip-29624 204 25 user user NOUN eblip-29624 204 26 clicked click VERB eblip-29624 204 27 an an DET eblip-29624 204 28 “ " PUNCT eblip-29624 204 29 end end NOUN eblip-29624 204 30 chat chat NOUN eblip-29624 204 31 ” " PUNCT eblip-29624 204 32 button button NOUN eblip-29624 204 33 ; ; PUNCT eblip-29624 204 34 users user NOUN eblip-29624 204 35 who who PRON eblip-29624 204 36 simply simply ADV eblip-29624 204 37 closed close VERB eblip-29624 204 38 the the DET eblip-29624 204 39 window window NOUN eblip-29624 204 40 did do AUX eblip-29624 204 41 not not PART eblip-29624 204 42 see see VERB eblip-29624 204 43 it it PRON eblip-29624 204 44 . . PUNCT eblip-29624 205 1 self self NOUN eblip-29624 205 2 - - PUNCT eblip-29624 205 3 reported report VERB eblip-29624 205 4 satisfaction satisfaction NOUN eblip-29624 205 5 scores score NOUN eblip-29624 205 6 are be AUX eblip-29624 205 7 also also ADV eblip-29624 205 8 not not PART eblip-29624 205 9 always always ADV eblip-29624 205 10 reliable reliable ADJ eblip-29624 205 11 measures measure NOUN eblip-29624 205 12 as as SCONJ eblip-29624 205 13 they they PRON eblip-29624 205 14 can can AUX eblip-29624 205 15 introduce introduce VERB eblip-29624 205 16 the the DET eblip-29624 205 17 user user NOUN eblip-29624 205 18 ’s ’s PART eblip-29624 205 19 bias bias NOUN eblip-29624 205 20 , , PUNCT eblip-29624 205 21 and and CCONJ eblip-29624 205 22 user user NOUN eblip-29624 205 23 satisfaction satisfaction NOUN eblip-29624 205 24 is be AUX eblip-29624 205 25 only only ADV eblip-29624 205 26 one one NUM eblip-29624 205 27 measure measure NOUN eblip-29624 205 28 of of ADP eblip-29624 205 29 an an DET eblip-29624 205 30 interaction interaction NOUN eblip-29624 205 31 ’s ’s PART eblip-29624 205 32 success success NOUN eblip-29624 205 33 . . PUNCT eblip-29624 206 1 this this DET eblip-29624 206 2 study study NOUN eblip-29624 206 3 did do AUX eblip-29624 206 4 not not PART eblip-29624 206 5 examine examine VERB eblip-29624 206 6 other other ADJ eblip-29624 206 7 quality quality NOUN eblip-29624 206 8 metrics metric NOUN eblip-29624 206 9 , , PUNCT eblip-29624 206 10 such such ADJ eblip-29624 206 11 as as ADP eblip-29624 206 12 response response NOUN eblip-29624 206 13 accuracy accuracy NOUN eblip-29624 206 14 or or CCONJ eblip-29624 206 15 completeness completeness NOUN eblip-29624 206 16 or or CCONJ eblip-29624 206 17 adherence adherence NOUN eblip-29624 206 18 to to ADP eblip-29624 206 19 behavioural behavioural ADJ eblip-29624 206 20 standards standard NOUN eblip-29624 206 21 like like ADP eblip-29624 206 22 rusa rusa NOUN eblip-29624 206 23 guidelines guideline NOUN eblip-29624 206 24 . . PUNCT eblip-29624 207 1 other other ADJ eblip-29624 207 2 factors factor NOUN eblip-29624 207 3 , , PUNCT eblip-29624 207 4 including include VERB eblip-29624 207 5 those those PRON eblip-29624 207 6 discussed discuss VERB eblip-29624 207 7 in in ADP eblip-29624 207 8 the the DET eblip-29624 207 9 further further ADJ eblip-29624 207 10 research research NOUN eblip-29624 207 11 section section NOUN eblip-29624 207 12 below below ADV eblip-29624 207 13 , , PUNCT eblip-29624 207 14 influence influence NOUN eblip-29624 207 15 user user NOUN eblip-29624 207 16 satisfaction satisfaction NOUN eblip-29624 207 17 and and CCONJ eblip-29624 207 18 therefore therefore ADV eblip-29624 207 19 may may AUX eblip-29624 207 20 complicate complicate VERB eblip-29624 207 21 the the DET eblip-29624 207 22 relationships relationship NOUN eblip-29624 207 23 discussed discuss VERB eblip-29624 207 24 here here ADV eblip-29624 207 25 . . PUNCT eblip-29624 208 1 the the DET eblip-29624 208 2 quantitative quantitative ADJ eblip-29624 208 3 analysis analysis NOUN eblip-29624 208 4 for for ADP eblip-29624 208 5 this this DET eblip-29624 208 6 study study NOUN eblip-29624 208 7 did do AUX eblip-29624 208 8 not not PART eblip-29624 208 9 include include VERB eblip-29624 208 10 any any DET eblip-29624 208 11 moderating moderate VERB eblip-29624 208 12 variables variable NOUN eblip-29624 208 13 that that PRON eblip-29624 208 14 may may AUX eblip-29624 208 15 partially partially ADV eblip-29624 208 16 explain explain VERB eblip-29624 208 17 relationships relationship NOUN eblip-29624 208 18 . . PUNCT eblip-29624 208 19     SPACE eblip-29624 209 1 further further ADJ eblip-29624 209 2 research research NOUN eblip-29624 209 3     SPACE eblip-29624 209 4 the the DET eblip-29624 209 5 research research NOUN eblip-29624 209 6 team team NOUN eblip-29624 209 7 is be AUX eblip-29624 209 8 already already ADV eblip-29624 209 9 conducting conduct VERB eblip-29624 209 10 further further ADJ eblip-29624 209 11 analysis analysis NOUN eblip-29624 209 12 on on ADP eblip-29624 209 13 the the DET eblip-29624 209 14 same same ADJ eblip-29624 209 15 dataset dataset NOUN eblip-29624 209 16 , , PUNCT eblip-29624 209 17 building build VERB eblip-29624 209 18 on on ADP eblip-29624 209 19 previous previous ADJ eblip-29624 209 20 knowledge knowledge NOUN eblip-29624 209 21 of of ADP eblip-29624 209 22 what what PRON eblip-29624 209 23 affects affect VERB eblip-29624 209 24 dissatisfaction dissatisfaction NOUN eblip-29624 209 25 in in ADP eblip-29624 209 26 reference reference NOUN eblip-29624 209 27 transactions transaction NOUN eblip-29624 209 28 . . PUNCT eblip-29624 210 1 articles article NOUN eblip-29624 210 2 on on ADP eblip-29624 210 3 how how SCONJ eblip-29624 210 4 operator operator NOUN eblip-29624 210 5 behaviour behaviour NOUN eblip-29624 210 6 and and CCONJ eblip-29624 210 7 communication communication NOUN eblip-29624 210 8 styles style NOUN eblip-29624 210 9 impact impact NOUN eblip-29624 210 10 user user NOUN eblip-29624 210 11 dissatisfaction dissatisfaction NOUN eblip-29624 210 12 are be AUX eblip-29624 210 13 already already ADV eblip-29624 210 14 published publish VERB eblip-29624 210 15 ( ( PUNCT eblip-29624 210 16 logan logan PROPN eblip-29624 210 17 & & CCONJ eblip-29624 210 18 barrett barrett PROPN eblip-29624 210 19 , , PUNCT eblip-29624 210 20 2019 2019 NUM eblip-29624 210 21 ; ; PUNCT eblip-29624 210 22 logan logan PROPN eblip-29624 210 23 , , PUNCT eblip-29624 210 24 barrett barrett PROPN eblip-29624 210 25 , , PUNCT eblip-29624 210 26 & & CCONJ eblip-29624 210 27 pagotto pagotto PROPN eblip-29624 210 28 , , PUNCT eblip-29624 210 29 2019 2019 NUM eblip-29624 210 30 ) ) PUNCT eblip-29624 210 31 , , PUNCT eblip-29624 210 32 and and CCONJ eblip-29624 210 33 work work NOUN eblip-29624 210 34 has have AUX eblip-29624 210 35 begun begin VERB eblip-29624 210 36 to to PART eblip-29624 210 37 study study VERB eblip-29624 210 38 instruction instruction NOUN eblip-29624 210 39 and and CCONJ eblip-29624 210 40 referrals referral NOUN eblip-29624 210 41 in in ADP eblip-29624 210 42 chat chat PROPN eblip-29624 210 43 . . PUNCT eblip-29624 210 44     SPACE eblip-29624 211 1 more more ADJ eblip-29624 211 2 in in ADP eblip-29624 211 3 - - PUNCT eblip-29624 211 4 depth depth NOUN eblip-29624 211 5 research research NOUN eblip-29624 211 6 is be AUX eblip-29624 211 7 needed need VERB eblip-29624 211 8 to to PART eblip-29624 211 9 flesh flesh VERB eblip-29624 211 10 out out ADP eblip-29624 211 11 the the DET eblip-29624 211 12 nuances nuance NOUN eblip-29624 211 13 of of ADP eblip-29624 211 14 the the DET eblip-29624 211 15 relationships relationship NOUN eblip-29624 211 16 uncovered uncover VERB eblip-29624 211 17 in in ADP eblip-29624 211 18 this this DET eblip-29624 211 19 paper paper NOUN eblip-29624 211 20 . . PUNCT eblip-29624 212 1 qualitative qualitative ADJ eblip-29624 212 2 research research NOUN eblip-29624 212 3 , , PUNCT eblip-29624 212 4 in in ADP eblip-29624 212 5 particular particular ADJ eblip-29624 212 6 , , PUNCT eblip-29624 212 7 could could AUX eblip-29624 212 8 complement complement VERB eblip-29624 212 9 these these DET eblip-29624 212 10 findings finding NOUN eblip-29624 212 11 by by ADP eblip-29624 212 12 disentangling disentangle VERB eblip-29624 212 13 what what PRON eblip-29624 212 14 leads lead VERB eblip-29624 212 15 users user NOUN eblip-29624 212 16 to to PART eblip-29624 212 17 give give VERB eblip-29624 212 18 low low ADJ eblip-29624 212 19 scores score NOUN eblip-29624 212 20 on on ADP eblip-29624 212 21 the the DET eblip-29624 212 22 exit exit NOUN eblip-29624 212 23 survey survey NOUN eblip-29624 212 24 . . PUNCT eblip-29624 212 25         SPACE eblip-29624 212 26 finally finally ADV eblip-29624 212 27 , , PUNCT eblip-29624 212 28 while while SCONJ eblip-29624 212 29 ask ask VERB eblip-29624 212 30 a a DET eblip-29624 212 31 librarian librarian NOUN eblip-29624 212 32 is be AUX eblip-29624 212 33 a a DET eblip-29624 212 34 bilingual bilingual ADJ eblip-29624 212 35 service service NOUN eblip-29624 212 36 , , PUNCT eblip-29624 212 37 the the DET eblip-29624 212 38 number number NOUN eblip-29624 212 39 of of ADP eblip-29624 212 40 french french ADJ eblip-29624 212 41 interactions interaction NOUN eblip-29624 212 42 was be AUX eblip-29624 212 43 so so ADV eblip-29624 212 44 small small ADJ eblip-29624 212 45 that that SCONJ eblip-29624 212 46 it it PRON eblip-29624 212 47 was be AUX eblip-29624 212 48 not not PART eblip-29624 212 49 feasible feasible ADJ eblip-29624 212 50 to to PART eblip-29624 212 51 analyze analyze VERB eblip-29624 212 52 any any DET eblip-29624 212 53 differences difference NOUN eblip-29624 212 54 between between ADP eblip-29624 212 55 english english PROPN eblip-29624 212 56 and and CCONJ eblip-29624 212 57 french french ADJ eblip-29624 212 58 user user NOUN eblip-29624 212 59 satisfaction satisfaction NOUN eblip-29624 212 60 . . PUNCT eblip-29624 213 1 this this PRON eblip-29624 213 2 is be AUX eblip-29624 213 3 an an DET eblip-29624 213 4 area area NOUN eblip-29624 213 5 the the DET eblip-29624 213 6 researchers researcher NOUN eblip-29624 213 7 hope hope VERB eblip-29624 213 8 to to PART eblip-29624 213 9 examine examine VERB eblip-29624 213 10 in in ADP eblip-29624 213 11 more more ADJ eblip-29624 213 12 depth depth NOUN eblip-29624 213 13 in in ADP eblip-29624 213 14 the the DET eblip-29624 213 15 future future NOUN eblip-29624 213 16 . . PUNCT eblip-29624 213 17     SPACE eblip-29624 214 1 conclusions conclusion NOUN eblip-29624 214 2     SPACE eblip-29624 214 3 as as ADP eblip-29624 214 4 a a DET eblip-29624 214 5 collaborative collaborative ADJ eblip-29624 214 6 chat chat NOUN eblip-29624 214 7 service service NOUN eblip-29624 214 8 , , PUNCT eblip-29624 214 9 ask ask VERB eblip-29624 214 10 a a DET eblip-29624 214 11 librarian librarian NOUN eblip-29624 214 12 was be AUX eblip-29624 214 13 launched launch VERB eblip-29624 214 14 to to PART eblip-29624 214 15 leverage leverage VERB eblip-29624 214 16 shared share VERB eblip-29624 214 17 resources resource NOUN eblip-29624 214 18 and and CCONJ eblip-29624 214 19 provide provide VERB eblip-29624 214 20 cost cost NOUN eblip-29624 214 21 - - PUNCT eblip-29624 214 22 effective effective ADJ eblip-29624 214 23 reference reference NOUN eblip-29624 214 24 service service NOUN eblip-29624 214 25 to to ADP eblip-29624 214 26 ontario ontario PROPN eblip-29624 214 27 university university PROPN eblip-29624 214 28 libraries library NOUN eblip-29624 214 29 . . PUNCT eblip-29624 215 1 its its PRON eblip-29624 215 2 service service NOUN eblip-29624 215 3 model model NOUN eblip-29624 215 4 and and CCONJ eblip-29624 215 5 policies policy NOUN eblip-29624 215 6 were be AUX eblip-29624 215 7 developed develop VERB eblip-29624 215 8 based base VERB eblip-29624 215 9 on on ADP eblip-29624 215 10 standards standard NOUN eblip-29624 215 11 and and CCONJ eblip-29624 215 12 best good ADJ eblip-29624 215 13 practices practice NOUN eblip-29624 215 14 informed inform VERB eblip-29624 215 15 by by ADP eblip-29624 215 16 other other ADJ eblip-29624 215 17 virtual virtual ADJ eblip-29624 215 18 reference reference NOUN eblip-29624 215 19 practitioners practitioner NOUN eblip-29624 215 20 . . PUNCT eblip-29624 216 1 now now ADV eblip-29624 216 2 that that PRON eblip-29624 216 3 ask ask VERB eblip-29624 216 4 a a DET eblip-29624 216 5 librarian librarian NOUN eblip-29624 216 6 has have AUX eblip-29624 216 7 grown grow VERB eblip-29624 216 8 into into ADP eblip-29624 216 9 a a DET eblip-29624 216 10 mature mature ADJ eblip-29624 216 11 service service NOUN eblip-29624 216 12 , , PUNCT eblip-29624 216 13 a a DET eblip-29624 216 14 review review NOUN eblip-29624 216 15 is be AUX eblip-29624 216 16 important important ADJ eblip-29624 216 17 to to PART eblip-29624 216 18 ensure ensure VERB eblip-29624 216 19 that that SCONJ eblip-29624 216 20 the the DET eblip-29624 216 21 model model NOUN eblip-29624 216 22 and and CCONJ eblip-29624 216 23 policies policy NOUN eblip-29624 216 24 are be AUX eblip-29624 216 25 backed back VERB eblip-29624 216 26 by by ADP eblip-29624 216 27 evidence evidence NOUN eblip-29624 216 28 . . PUNCT eblip-29624 216 29     SPACE eblip-29624 217 1 the the DET eblip-29624 217 2 study study NOUN eblip-29624 217 3 largely largely ADV eblip-29624 217 4 reaffirmed reaffirm VERB eblip-29624 217 5 the the DET eblip-29624 217 6 consortium consortium NOUN eblip-29624 217 7 ’s ’s PART eblip-29624 217 8 service service NOUN eblip-29624 217 9 model model NOUN eblip-29624 217 10 , , PUNCT eblip-29624 217 11 staffing staffing NOUN eblip-29624 217 12 practices practice NOUN eblip-29624 217 13 , , PUNCT eblip-29624 217 14 and and CCONJ eblip-29624 217 15 policies policy NOUN eblip-29624 217 16 . . PUNCT eblip-29624 218 1 users user NOUN eblip-29624 218 2 are be AUX eblip-29624 218 3 not not PART eblip-29624 218 4 dissatisfied dissatisfied ADJ eblip-29624 218 5 with with ADP eblip-29624 218 6 the the DET eblip-29624 218 7 service service NOUN eblip-29624 218 8 received receive VERB eblip-29624 218 9 from from ADP eblip-29624 218 10 chat chat PROPN eblip-29624 218 11 operators operator NOUN eblip-29624 218 12 at at ADP eblip-29624 218 13 partner partner NOUN eblip-29624 218 14 institutions institution NOUN eblip-29624 218 15 or or CCONJ eblip-29624 218 16 by by ADP eblip-29624 218 17 service service NOUN eblip-29624 218 18 provided provide VERB eblip-29624 218 19 by by ADP eblip-29624 218 20 non non NOUN eblip-29624 218 21 - - NOUN eblip-29624 218 22 librarians librarian NOUN eblip-29624 218 23 . . PUNCT eblip-29624 219 1 current current ADJ eblip-29624 219 2 policies policy NOUN eblip-29624 219 3 for for ADP eblip-29624 219 4 scheduling scheduling NOUN eblip-29624 219 5 , , PUNCT eblip-29624 219 6 service service NOUN eblip-29624 219 7 closure closure NOUN eblip-29624 219 8 , , PUNCT eblip-29624 219 9 and and CCONJ eblip-29624 219 10 handling handle VERB eblip-29624 219 11 shift shift NOUN eblip-29624 219 12 changes change NOUN eblip-29624 219 13 are be AUX eblip-29624 219 14 appropriate appropriate ADJ eblip-29624 219 15 . . PUNCT eblip-29624 220 1 best good ADJ eblip-29624 220 2 practices practice NOUN eblip-29624 220 3 related relate VERB eblip-29624 220 4 to to ADP eblip-29624 220 5 disclosing disclose VERB eblip-29624 220 6 institutional institutional ADJ eblip-29624 220 7 mismatches mismatch NOUN eblip-29624 220 8 may may AUX eblip-29624 220 9 need need VERB eblip-29624 220 10 to to PART eblip-29624 220 11 be be AUX eblip-29624 220 12 changed change VERB eblip-29624 220 13 , , PUNCT eblip-29624 220 14 as as SCONJ eblip-29624 220 15 these these DET eblip-29624 220 16 reveals reveal NOUN eblip-29624 220 17 were be AUX eblip-29624 220 18 associated associate VERB eblip-29624 220 19 with with ADP eblip-29624 220 20 higher high ADJ eblip-29624 220 21 levels level NOUN eblip-29624 220 22 of of ADP eblip-29624 220 23 dissatisfaction dissatisfaction NOUN eblip-29624 220 24 . . PUNCT eblip-29624 221 1 this this PRON eblip-29624 221 2 is be AUX eblip-29624 221 3 an an DET eblip-29624 221 4 area area NOUN eblip-29624 221 5 that that PRON eblip-29624 221 6 merits merit VERB eblip-29624 221 7 further further ADJ eblip-29624 221 8 investigation investigation NOUN eblip-29624 221 9 . . PUNCT eblip-29624 221 10     SPACE eblip-29624 222 1 no no DET eblip-29624 222 2 areas area NOUN eblip-29624 222 3 of of ADP eblip-29624 222 4 weakness weakness NOUN eblip-29624 222 5 were be AUX eblip-29624 222 6 uncovered uncover VERB eblip-29624 222 7 , , PUNCT eblip-29624 222 8 indicating indicate VERB eblip-29624 222 9 that that SCONJ eblip-29624 222 10 ask ask VERB eblip-29624 222 11 a a DET eblip-29624 222 12 librarian librarian NOUN eblip-29624 222 13 provides provide VERB eblip-29624 222 14 appropriate appropriate ADJ eblip-29624 222 15 and and CCONJ eblip-29624 222 16 satisfactory satisfactory ADJ eblip-29624 222 17 service service NOUN eblip-29624 222 18 to to ADP eblip-29624 222 19 all all DET eblip-29624 222 20 different different ADJ eblip-29624 222 21 user user NOUN eblip-29624 222 22 types type NOUN eblip-29624 222 23 and and CCONJ eblip-29624 222 24 for for ADP eblip-29624 222 25 all all DET eblip-29624 222 26 different different ADJ eblip-29624 222 27 question question NOUN eblip-29624 222 28 types type NOUN eblip-29624 222 29 . . PUNCT eblip-29624 223 1 overall overall ADV eblip-29624 223 2 , , PUNCT eblip-29624 223 3 this this DET eblip-29624 223 4 research research NOUN eblip-29624 223 5 demonstrates demonstrate VERB eblip-29624 223 6 that that SCONJ eblip-29624 223 7 institutions institution NOUN eblip-29624 223 8 can can AUX eblip-29624 223 9 trust trust VERB eblip-29624 223 10 the the DET eblip-29624 223 11 consortium consortium NOUN eblip-29624 223 12 with with ADP eblip-29624 223 13 their their PRON eblip-29624 223 14 local local ADJ eblip-29624 223 15 users user NOUN eblip-29624 223 16 ’ ' PUNCT eblip-29624 223 17 virtual virtual ADJ eblip-29624 223 18 reference reference NOUN eblip-29624 223 19 needs need VERB eblip-29624 223 20 . . PUNCT eblip-29624 223 21     SPACE eblip-29624 224 1 acknowledgments acknowledgment NOUN eblip-29624 224 2     SPACE eblip-29624 224 3 the the DET eblip-29624 224 4 authors author NOUN eblip-29624 224 5 would would AUX eblip-29624 224 6 like like VERB eblip-29624 224 7 to to PART eblip-29624 224 8 acknowledge acknowledge VERB eblip-29624 224 9 the the DET eblip-29624 224 10 other other ADJ eblip-29624 224 11 members member NOUN eblip-29624 224 12 of of ADP eblip-29624 224 13 the the DET eblip-29624 224 14 research research NOUN eblip-29624 224 15 team team NOUN eblip-29624 224 16 , , PUNCT eblip-29624 224 17 judith judith PROPN eblip-29624 224 18 logan logan PROPN eblip-29624 224 19 ( ( PUNCT eblip-29624 224 20 university university PROPN eblip-29624 224 21 of of ADP eblip-29624 224 22 toronto toronto PROPN eblip-29624 224 23 libraries libraries PROPN eblip-29624 224 24 ) ) PUNCT eblip-29624 224 25 and and CCONJ eblip-29624 224 26 amy amy PROPN eblip-29624 224 27 greenberg greenberg PROPN eblip-29624 224 28 ( ( PUNCT eblip-29624 224 29 scholars scholar NOUN eblip-29624 224 30 portal portal ADJ eblip-29624 224 31 ) ) PUNCT eblip-29624 224 32 . . PUNCT eblip-29624 224 33     SPACE eblip-29624 225 1 references reference VERB eblip-29624 225 2 bailey bailey NOUN eblip-29624 225 3 - - PUNCT eblip-29624 225 4 hainer hainer PROPN eblip-29624 225 5 , , PUNCT eblip-29624 225 6 b. b. PROPN eblip-29624 225 7 ( ( PUNCT eblip-29624 225 8 2005 2005 NUM eblip-29624 225 9 ) ) PUNCT eblip-29624 225 10 . . PUNCT eblip-29624 226 1 virtual virtual ADJ eblip-29624 226 2 reference reference NOUN eblip-29624 226 3 : : PUNCT eblip-29624 226 4 alive alive ADJ eblip-29624 226 5 & & CCONJ eblip-29624 226 6 well well ADV eblip-29624 226 7 . . PUNCT eblip-29624 227 1 library library PROPN eblip-29624 227 2 journal journal PROPN eblip-29624 227 3 , , PUNCT eblip-29624 227 4 130(1 130(1 NUM eblip-29624 227 5 ) ) PUNCT eblip-29624 227 6 , , PUNCT eblip-29624 227 7 46 46 NUM eblip-29624 227 8 - - SYM eblip-29624 227 9 47 47 NUM eblip-29624 227 10 . . PUNCT eblip-29624 227 11     SPACE eblip-29624 228 1 barrett barrett PROPN eblip-29624 228 2 , , PUNCT eblip-29624 228 3 k. k. PROPN eblip-29624 228 4 , , PUNCT eblip-29624 228 5 & & CCONJ eblip-29624 228 6 greenberg greenberg PROPN eblip-29624 228 7 , , PUNCT eblip-29624 228 8 a. a. NOUN eblip-29624 228 9 ( ( PUNCT eblip-29624 228 10 2018 2018 NUM eblip-29624 228 11 ) ) PUNCT eblip-29624 228 12 . . PUNCT eblip-29624 229 1 student student NOUN eblip-29624 229 2 - - PUNCT eblip-29624 229 3 staffed staff VERB eblip-29624 229 4 virtual virtual ADJ eblip-29624 229 5 reference reference NOUN eblip-29624 229 6 services service NOUN eblip-29624 229 7 : : PUNCT eblip-29624 229 8 how how SCONJ eblip-29624 229 9 to to PART eblip-29624 229 10 meet meet VERB eblip-29624 229 11 the the DET eblip-29624 229 12 training training NOUN eblip-29624 229 13 challenge challenge NOUN eblip-29624 229 14 . . PUNCT eblip-29624 230 1 journal journal NOUN eblip-29624 230 2 of of ADP eblip-29624 230 3 library library PROPN eblip-29624 230 4 & & CCONJ eblip-29624 230 5 information information NOUN eblip-29624 230 6 services service NOUN eblip-29624 230 7 in in ADP eblip-29624 230 8 distance distance NOUN eblip-29624 230 9 learning learning NOUN eblip-29624 230 10 , , PUNCT eblip-29624 230 11 12(3 12(3 NUM eblip-29624 230 12 - - SYM eblip-29624 230 13 4 4 NUM eblip-29624 230 14 ) ) PUNCT eblip-29624 230 15 , , PUNCT eblip-29624 230 16 101 101 NUM eblip-29624 230 17 - - SYM eblip-29624 230 18 119 119 NUM eblip-29624 230 19 . . PUNCT eblip-29624 231 1 https://doi.org/10.1080/1533290x.2018.1498620 https://doi.org/10.1080/1533290x.2018.1498620 NOUN eblip-29624 231 2     SPACE eblip-29624 231 3 berry berry VERB eblip-29624 231 4 , , PUNCT eblip-29624 231 5 t. t. PROPN eblip-29624 231 6 u. u. PROPN eblip-29624 231 7 , , PUNCT eblip-29624 231 8 casado casado PROPN eblip-29624 231 9 , , PUNCT eblip-29624 231 10 m. m. NOUN eblip-29624 231 11 m. m. NOUN eblip-29624 231 12 , , PUNCT eblip-29624 231 13 & & CCONJ eblip-29624 231 14 dixon dixon PROPN eblip-29624 231 15 , , PUNCT eblip-29624 231 16 l. l. PROPN eblip-29624 231 17 s. s. PROPN eblip-29624 231 18 ( ( PUNCT eblip-29624 231 19 2003 2003 NUM eblip-29624 231 20 ) ) PUNCT eblip-29624 231 21 . . PUNCT eblip-29624 232 1 the the DET eblip-29624 232 2 local local ADJ eblip-29624 232 3 nature nature NOUN eblip-29624 232 4 of of ADP eblip-29624 232 5 digital digital ADJ eblip-29624 232 6 reference reference NOUN eblip-29624 232 7 . . PUNCT eblip-29624 233 1 southeastern southeastern ADJ eblip-29624 233 2 librarian librarian PROPN eblip-29624 233 3 , , PUNCT eblip-29624 233 4 51(3 51(3 NUM eblip-29624 233 5 ) ) PUNCT eblip-29624 233 6 , , PUNCT eblip-29624 233 7 8 8 NUM eblip-29624 233 8 - - SYM eblip-29624 233 9 15 15 NUM eblip-29624 233 10 . . PUNCT eblip-29624 233 11 retrieved retrieve VERB eblip-29624 233 12 from from ADP eblip-29624 233 13 https://digitalcommons.kennesaw.edu/seln/vol51/iss3/5 https://digitalcommons.kennesaw.edu/seln/vol51/iss3/5 NOUN eblip-29624 233 14     SPACE eblip-29624 233 15 bishop bishop PROPN eblip-29624 233 16 , , PUNCT eblip-29624 233 17 b. b. PROPN eblip-29624 233 18 w. w. PROPN eblip-29624 233 19 ( ( PUNCT eblip-29624 233 20 2011 2011 NUM eblip-29624 233 21 ) ) PUNCT eblip-29624 233 22 . . PUNCT eblip-29624 234 1 location location NOUN eblip-29624 234 2 - - PUNCT eblip-29624 234 3 based base VERB eblip-29624 234 4 questions question NOUN eblip-29624 234 5 and and CCONJ eblip-29624 234 6 local local ADJ eblip-29624 234 7 knowledge knowledge NOUN eblip-29624 234 8 . . PUNCT eblip-29624 235 1 journal journal NOUN eblip-29624 235 2 of of ADP eblip-29624 235 3 the the DET eblip-29624 235 4 american american ADJ eblip-29624 235 5 society society NOUN eblip-29624 235 6 for for ADP eblip-29624 235 7 information information NOUN eblip-29624 235 8 science science NOUN eblip-29624 235 9 and and CCONJ eblip-29624 235 10 technology technology NOUN eblip-29624 235 11 , , PUNCT eblip-29624 235 12 62(8 62(8 NUM eblip-29624 235 13 ) ) PUNCT eblip-29624 235 14 , , PUNCT eblip-29624 235 15 1594 1594 NUM eblip-29624 235 16 - - SYM eblip-29624 235 17 1603 1603 NUM eblip-29624 235 18 . . PUNCT eblip-29624 236 1 https://doi.org/10.1002/asi.21561 https://doi.org/10.1002/asi.21561 PROPN eblip-29624 236 2     SPACE eblip-29624 236 3 bishop bishop PROPN eblip-29624 236 4 , , PUNCT eblip-29624 236 5 b. b. PROPN eblip-29624 236 6 w. w. PROPN eblip-29624 236 7 ( ( PUNCT eblip-29624 236 8 2012 2012 NUM eblip-29624 236 9 ) ) PUNCT eblip-29624 236 10 . . PUNCT eblip-29624 237 1 can can AUX eblip-29624 237 2 consortial consortial ADJ eblip-29624 237 3 reference reference NOUN eblip-29624 237 4 partners partner NOUN eblip-29624 237 5 answer answer VERB eblip-29624 237 6 your your PRON eblip-29624 237 7 local local ADJ eblip-29624 237 8 users user NOUN eblip-29624 237 9 ’ ' PUNCT eblip-29624 237 10 library library NOUN eblip-29624 237 11 questions question NOUN eblip-29624 237 12 ? ? PUNCT eblip-29624 238 1 portal portal ADJ eblip-29624 238 2 : : PUNCT eblip-29624 238 3 libraries library NOUN eblip-29624 238 4 and and CCONJ eblip-29624 238 5 the the DET eblip-29624 238 6 academy academy NOUN eblip-29624 238 7 , , PUNCT eblip-29624 238 8 12(4 12(4 NUM eblip-29624 238 9 ) ) PUNCT eblip-29624 238 10 , , PUNCT eblip-29624 238 11 355 355 NUM eblip-29624 238 12 - - SYM eblip-29624 238 13 370 370 NUM eblip-29624 238 14 . . PUNCT eblip-29624 239 1 https://doi.org/10.1353/pla.2012.0036 https://doi.org/10.1353/pla.2012.0036 NOUN eblip-29624 239 2     SPACE eblip-29624 239 3 bishop bishop PROPN eblip-29624 239 4 , , PUNCT eblip-29624 239 5 b. b. PROPN eblip-29624 239 6 w. w. PROPN eblip-29624 239 7 ( ( PUNCT eblip-29624 239 8 2013 2013 NUM eblip-29624 239 9 ) ) PUNCT eblip-29624 239 10 . . PUNCT eblip-29624 240 1 location location NOUN eblip-29624 240 2 - - PUNCT eblip-29624 240 3 based base VERB eblip-29624 240 4 questions question NOUN eblip-29624 240 5 : : PUNCT eblip-29624 240 6 types type NOUN eblip-29624 240 7 and and CCONJ eblip-29624 240 8 implications implication NOUN eblip-29624 240 9 for for ADP eblip-29624 240 10 consortial consortial ADJ eblip-29624 240 11 reference reference NOUN eblip-29624 240 12 services service NOUN eblip-29624 240 13 . . PUNCT eblip-29624 241 1 proceedings proceeding NOUN eblip-29624 241 2 of of ADP eblip-29624 241 3 the the DET eblip-29624 241 4 annual annual ADJ eblip-29624 241 5 conference conference NOUN eblip-29624 241 6 of of ADP eblip-29624 241 7 cais cais PROPN eblip-29624 241 8 . . PUNCT eblip-29624 241 9 retrieved retrieve VERB eblip-29624 241 10 from from ADP eblip-29624 241 11 https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/546/496 https://journals.library.ualberta.ca/ojs.cais-acsi.ca/index.php/cais-asci/article/view/546/496 NOUN eblip-29624 241 12     SPACE eblip-29624 241 13 bishop bishop PROPN eblip-29624 241 14 , , PUNCT eblip-29624 241 15 b. b. PROPN eblip-29624 241 16 w. w. PROPN eblip-29624 241 17 , , PUNCT eblip-29624 241 18 & & CCONJ eblip-29624 241 19 bartlett bartlett PROPN eblip-29624 241 20 , , PUNCT eblip-29624 241 21 j. j. PROPN eblip-29624 241 22 a. a. PROPN eblip-29624 241 23 ( ( PUNCT eblip-29624 241 24 2013 2013 NUM eblip-29624 241 25 ) ) PUNCT eblip-29624 241 26 . . PUNCT eblip-29624 242 1 where where SCONJ eblip-29624 242 2 do do AUX eblip-29624 242 3 we we PRON eblip-29624 242 4 go go VERB eblip-29624 242 5 from from ADP eblip-29624 242 6 here here ADV eblip-29624 242 7 ? ? PUNCT eblip-29624 243 1 informing inform VERB eblip-29624 243 2 academic academic ADJ eblip-29624 243 3 library library NOUN eblip-29624 243 4 staffing staff VERB eblip-29624 243 5 through through ADP eblip-29624 243 6 reference reference NOUN eblip-29624 243 7 transaction transaction NOUN eblip-29624 243 8 analysis analysis NOUN eblip-29624 243 9 . . PUNCT eblip-29624 244 1 college college NOUN eblip-29624 244 2 & & CCONJ eblip-29624 244 3 research research PROPN eblip-29624 244 4 libraries library NOUN eblip-29624 244 5 , , PUNCT eblip-29624 244 6 74(5 74(5 NOUN eblip-29624 244 7 ) ) PUNCT eblip-29624 244 8 , , PUNCT eblip-29624 244 9 489 489 NUM eblip-29624 244 10 - - SYM eblip-29624 244 11 500 500 NUM eblip-29624 244 12 . . PUNCT eblip-29624 245 1 https://doi.org/10.5860/crl-365 https://doi.org/10.5860/crl-365 DET eblip-29624 245 2     SPACE eblip-29624 245 3 bishop bishop PROPN eblip-29624 245 4 , , PUNCT eblip-29624 245 5 b. b. PROPN eblip-29624 245 6 w. w. PROPN eblip-29624 245 7 , , PUNCT eblip-29624 245 8 sachs sachs PROPN eblip-29624 245 9 - - PUNCT eblip-29624 245 10 silveira silveira PROPN eblip-29624 245 11 , , PUNCT eblip-29624 245 12 d. d. PROPN eblip-29624 245 13 , , PUNCT eblip-29624 245 14 & & CCONJ eblip-29624 245 15 avet avet ADJ eblip-29624 245 16 , , PUNCT eblip-29624 245 17 t. t. PROPN eblip-29624 245 18 ( ( PUNCT eblip-29624 245 19 2011 2011 NUM eblip-29624 245 20 ) ) PUNCT eblip-29624 245 21 . . PUNCT eblip-29624 246 1 populating populate VERB eblip-29624 246 2 a a DET eblip-29624 246 3 knowledge knowledge NOUN eblip-29624 246 4 base base NOUN eblip-29624 246 5 with with ADP eblip-29624 246 6 local local ADJ eblip-29624 246 7 knowledge knowledge NOUN eblip-29624 246 8 for for ADP eblip-29624 246 9 florida florida PROPN eblip-29624 246 10 ’s ’s PART eblip-29624 246 11 ask ask VERB eblip-29624 246 12 a a DET eblip-29624 246 13 librarian librarian ADJ eblip-29624 246 14 reference reference NOUN eblip-29624 246 15 consortium consortium NOUN eblip-29624 246 16 . . PUNCT eblip-29624 247 1 the the DET eblip-29624 247 2 reference reference NOUN eblip-29624 247 3 librarian librarian NOUN eblip-29624 247 4 , , PUNCT eblip-29624 247 5 52(3 52(3 NOUN eblip-29624 247 6 ) ) PUNCT eblip-29624 247 7 , , PUNCT eblip-29624 247 8 197 197 NUM eblip-29624 247 9 - - SYM eblip-29624 247 10 207 207 NUM eblip-29624 247 11 . . PUNCT eblip-29624 248 1 https://doi.org/10.1080/02763877.2011.555289 https://doi.org/10.1080/02763877.2011.555289 PUNCT eblip-29624 248 2     SPACE eblip-29624 248 3 bishop bishop PROPN eblip-29624 248 4 , , PUNCT eblip-29624 248 5 b. b. PROPN eblip-29624 248 6 w. w. PROPN eblip-29624 248 7 , , PUNCT eblip-29624 248 8 & & CCONJ eblip-29624 248 9 torrence torrence PROPN eblip-29624 248 10 , , PUNCT eblip-29624 248 11 m. m. NOUN eblip-29624 248 12 ( ( PUNCT eblip-29624 248 13 2008 2008 NUM eblip-29624 248 14 ) ) PUNCT eblip-29624 248 15 . . PUNCT eblip-29624 249 1 virtual virtual ADJ eblip-29624 249 2 reference reference NOUN eblip-29624 249 3 services service NOUN eblip-29624 249 4 : : PUNCT eblip-29624 249 5 consortium consortium NOUN eblip-29624 249 6 versus versus ADP eblip-29624 249 7 stand stand VERB eblip-29624 249 8 - - PUNCT eblip-29624 249 9 alone alone ADV eblip-29624 249 10 . . PUNCT eblip-29624 250 1 college college NOUN eblip-29624 250 2 & & CCONJ eblip-29624 250 3 undergraduate undergraduate PROPN eblip-29624 250 4 libraries library NOUN eblip-29624 250 5 , , PUNCT eblip-29624 250 6 13(4 13(4 NUM eblip-29624 250 7 ) ) PUNCT eblip-29624 250 8 , , PUNCT eblip-29624 250 9 117 117 NUM eblip-29624 250 10 - - SYM eblip-29624 250 11 127 127 NUM eblip-29624 250 12 . . PUNCT eblip-29624 251 1 https://doi.org/10.1300/j106v13n04_08 https://doi.org/10.1300/j106v13n04_08 ADJ eblip-29624 251 2     SPACE eblip-29624 251 3 blonde blonde ADJ eblip-29624 251 4 , , PUNCT eblip-29624 251 5 j. j. PROPN eblip-29624 251 6 ( ( PUNCT eblip-29624 251 7 2006 2006 NUM eblip-29624 251 8 ) ) PUNCT eblip-29624 251 9 . . PUNCT eblip-29624 252 1 staffing staff VERB eblip-29624 252 2 for for ADP eblip-29624 252 3 electronic electronic ADJ eblip-29624 252 4 reference reference NOUN eblip-29624 252 5 : : PUNCT eblip-29624 252 6 balancing balance VERB eblip-29624 252 7 service service NOUN eblip-29624 252 8 and and CCONJ eblip-29624 252 9 sacrifice sacrifice NOUN eblip-29624 252 10 . . PUNCT eblip-29624 253 1 in in ADP eblip-29624 253 2 r. r. PROPN eblip-29624 253 3 d. d. PROPN eblip-29624 253 4 lankes lankes PROPN eblip-29624 253 5 , , PUNCT eblip-29624 253 6 m. m. PROPN eblip-29624 253 7 d. d. PROPN eblip-29624 253 8 white white PROPN eblip-29624 253 9 , , PUNCT eblip-29624 253 10 e. e. PROPN eblip-29624 253 11 g. g. PROPN eblip-29624 253 12 abels abels PROPN eblip-29624 253 13 , , PUNCT eblip-29624 253 14 & & CCONJ eblip-29624 253 15 s. s. PROPN eblip-29624 253 16 n. n. PROPN eblip-29624 253 17 haque haque PROPN eblip-29624 253 18 ( ( PUNCT eblip-29624 253 19 eds ed NOUN eblip-29624 253 20 . . PUNCT eblip-29624 253 21 ) ) PUNCT eblip-29624 253 22 , , PUNCT eblip-29624 253 23 the the DET eblip-29624 253 24 virtual virtual ADJ eblip-29624 253 25 reference reference NOUN eblip-29624 253 26 desk desk NOUN eblip-29624 253 27 : : PUNCT eblip-29624 253 28 creating create VERB eblip-29624 253 29 a a DET eblip-29624 253 30 reference reference NOUN eblip-29624 253 31 future future NOUN eblip-29624 253 32 ( ( PUNCT eblip-29624 253 33 pp pp ADJ eblip-29624 253 34 . . PUNCT eblip-29624 253 35 75 75 NUM eblip-29624 253 36 - - SYM eblip-29624 253 37 87 87 NUM eblip-29624 253 38 ) ) PUNCT eblip-29624 253 39 . . PUNCT eblip-29624 254 1 new new PROPN eblip-29624 254 2 york york PROPN eblip-29624 254 3 , , PUNCT eblip-29624 254 4 ny ny PROPN eblip-29624 254 5 : : PUNCT eblip-29624 254 6 neal neal PROPN eblip-29624 254 7 - - PUNCT eblip-29624 254 8 schuman schuman PROPN eblip-29624 254 9 publishers publishers PROPN eblip-29624 254 10 , , PUNCT eblip-29624 254 11 inc inc PROPN eblip-29624 254 12 . . PROPN eblip-29624 254 13     SPACE eblip-29624 254 14 bracke bracke PROPN eblip-29624 254 15 , , PUNCT eblip-29624 254 16 m. m. PROPN eblip-29624 254 17 s. s. PROPN eblip-29624 254 18 , , PUNCT eblip-29624 254 19 brewer brewer NOUN eblip-29624 254 20 , , PUNCT eblip-29624 254 21 m. m. NOUN eblip-29624 254 22 , , PUNCT eblip-29624 254 23 huff huff NOUN eblip-29624 254 24 - - PUNCT eblip-29624 254 25 eibl eibl NOUN eblip-29624 254 26 , , PUNCT eblip-29624 254 27 r. r. PROPN eblip-29624 254 28 , , PUNCT eblip-29624 254 29 lee lee PROPN eblip-29624 254 30 , , PUNCT eblip-29624 254 31 d. d. PROPN eblip-29624 254 32 r. r. PROPN eblip-29624 254 33 , , PUNCT eblip-29624 254 34 mitchell mitchell PROPN eblip-29624 254 35 , , PUNCT eblip-29624 254 36 r. r. PROPN eblip-29624 254 37 , , PUNCT eblip-29624 254 38 & & CCONJ eblip-29624 254 39 ray ray PROPN eblip-29624 254 40 , , PUNCT eblip-29624 254 41 m. m. NOUN eblip-29624 254 42 ( ( PUNCT eblip-29624 254 43 2007 2007 NUM eblip-29624 254 44 ) ) PUNCT eblip-29624 254 45 . . PUNCT eblip-29624 255 1 finding find VERB eblip-29624 255 2 information information NOUN eblip-29624 255 3 in in ADP eblip-29624 255 4 a a DET eblip-29624 255 5 new new ADJ eblip-29624 255 6 landscape landscape NOUN eblip-29624 255 7 : : PUNCT eblip-29624 255 8 developing develop VERB eblip-29624 255 9 new new ADJ eblip-29624 255 10 service service NOUN eblip-29624 255 11 and and CCONJ eblip-29624 255 12 staffing staffing NOUN eblip-29624 255 13 models model NOUN eblip-29624 255 14 for for ADP eblip-29624 255 15 mediated mediate VERB eblip-29624 255 16 information information NOUN eblip-29624 255 17 services service NOUN eblip-29624 255 18 . . PUNCT eblip-29624 256 1 college college PROPN eblip-29624 256 2 & & CCONJ eblip-29624 256 3 research research PROPN eblip-29624 256 4 libraries library NOUN eblip-29624 256 5 , , PUNCT eblip-29624 256 6 68(3 68(3 NUM eblip-29624 256 7 ) ) PUNCT eblip-29624 256 8 , , PUNCT eblip-29624 256 9 248 248 NUM eblip-29624 256 10 - - SYM eblip-29624 256 11 267 267 NUM eblip-29624 256 12 . . PUNCT eblip-29624 257 1 https://doi.org/10.5860/crl.68.3.248 https://doi.org/10.5860/crl.68.3.248 NOUN eblip-29624 257 2     SPACE eblip-29624 257 3 bravender bravender NOUN eblip-29624 257 4 , , PUNCT eblip-29624 257 5 p. p. PROPN eblip-29624 257 6 , , PUNCT eblip-29624 257 7 lyon lyon PROPN eblip-29624 257 8 , , PUNCT eblip-29624 257 9 c. c. PROPN eblip-29624 257 10 , , PUNCT eblip-29624 257 11 & & CCONJ eblip-29624 257 12 molaro molaro NOUN eblip-29624 257 13 , , PUNCT eblip-29624 257 14 a. a. NOUN eblip-29624 257 15 ( ( PUNCT eblip-29624 257 16 2011 2011 NUM eblip-29624 257 17 ) ) PUNCT eblip-29624 257 18 . . PUNCT eblip-29624 258 1 should should AUX eblip-29624 258 2 chat chat VERB eblip-29624 258 3 reference reference NOUN eblip-29624 258 4 be be AUX eblip-29624 258 5 staffed staff VERB eblip-29624 258 6 by by ADP eblip-29624 258 7 librarians librarian NOUN eblip-29624 258 8 ? ? PUNCT eblip-29624 259 1 an an DET eblip-29624 259 2 assessment assessment NOUN eblip-29624 259 3 of of ADP eblip-29624 259 4 chat chat NOUN eblip-29624 259 5 reference reference NOUN eblip-29624 259 6 at at ADP eblip-29624 259 7 an an DET eblip-29624 259 8 academic academic ADJ eblip-29624 259 9 library library NOUN eblip-29624 259 10 using use VERB eblip-29624 259 11 libstats libstat NOUN eblip-29624 259 12 . . PUNCT eblip-29624 260 1 internet internet NOUN eblip-29624 260 2 reference reference NOUN eblip-29624 260 3 services service NOUN eblip-29624 260 4 quarterly quarterly ADV eblip-29624 260 5 , , PUNCT eblip-29624 260 6 16(3 16(3 PROPN eblip-29624 260 7 ) ) PUNCT eblip-29624 260 8 , , PUNCT eblip-29624 260 9 111 111 NUM eblip-29624 260 10 - - SYM eblip-29624 260 11 127 127 NUM eblip-29624 260 12 . . PUNCT eblip-29624 261 1 https://doi.org/10.1080/10875301.2011.595255 https://doi.org/10.1080/10875301.2011.595255 PUNCT eblip-29624 261 2     SPACE eblip-29624 261 3 breeding breeding NOUN eblip-29624 261 4 , , PUNCT eblip-29624 261 5 m. m. NOUN eblip-29624 261 6 ( ( PUNCT eblip-29624 261 7 2001 2001 NUM eblip-29624 261 8 ) ) PUNCT eblip-29624 261 9 . . PUNCT eblip-29624 262 1 providing provide VERB eblip-29624 262 2 virtual virtual ADJ eblip-29624 262 3 reference reference NOUN eblip-29624 262 4 service service NOUN eblip-29624 262 5 . . PUNCT eblip-29624 263 1 information information NOUN eblip-29624 263 2 today today NOUN eblip-29624 263 3 , , PUNCT eblip-29624 263 4 18(4 18(4 NUM eblip-29624 263 5 ) ) PUNCT eblip-29624 263 6 , , PUNCT eblip-29624 263 7 42 42 NUM eblip-29624 263 8 - - SYM eblip-29624 263 9 43 43 NUM eblip-29624 263 10 . . PUNCT eblip-29624 263 11     SPACE eblip-29624 264 1 brown brown PROPN eblip-29624 264 2 , , PUNCT eblip-29624 264 3 r. r. PROPN eblip-29624 264 4 ( ( PUNCT eblip-29624 264 5 2017 2017 NUM eblip-29624 264 6 ) ) PUNCT eblip-29624 264 7 . . PUNCT eblip-29624 265 1 lifting lift VERB eblip-29624 265 2 the the DET eblip-29624 265 3 veil veil NOUN eblip-29624 265 4 : : PUNCT eblip-29624 265 5 analyzing analyze VERB eblip-29624 265 6 collaborative collaborative ADJ eblip-29624 265 7 virtual virtual ADJ eblip-29624 265 8 reference reference NOUN eblip-29624 265 9 transcripts transcript NOUN eblip-29624 265 10 to to PART eblip-29624 265 11 demonstrate demonstrate VERB eblip-29624 265 12 value value NOUN eblip-29624 265 13 and and CCONJ eblip-29624 265 14 make make VERB eblip-29624 265 15 recommendations recommendation NOUN eblip-29624 265 16 for for ADP eblip-29624 265 17 practice practice NOUN eblip-29624 265 18 . . PUNCT eblip-29624 266 1 reference reference NOUN eblip-29624 266 2 & & CCONJ eblip-29624 266 3 user user PROPN eblip-29624 266 4 services services PROPN eblip-29624 266 5 quarterly quarterly ADV eblip-29624 266 6 , , PUNCT eblip-29624 266 7 57(1 57(1 PROPN eblip-29624 266 8 ) ) PUNCT eblip-29624 266 9 , , PUNCT eblip-29624 266 10 42 42 NUM eblip-29624 266 11 - - SYM eblip-29624 266 12 47 47 NUM eblip-29624 266 13 . . PUNCT eblip-29624 267 1 https://doi.org/10.5860/rusq.57.1.6441 https://doi.org/10.5860/rusq.57.1.6441 NOUN eblip-29624 267 2     SPACE eblip-29624 267 3 cabaniss cabaniss PROPN eblip-29624 267 4 , , PUNCT eblip-29624 267 5 j. j. PROPN eblip-29624 267 6 ( ( PUNCT eblip-29624 267 7 2015 2015 NUM eblip-29624 267 8 ) ) PUNCT eblip-29624 267 9 . . PUNCT eblip-29624 268 1 an an DET eblip-29624 268 2 assessment assessment NOUN eblip-29624 268 3 of of ADP eblip-29624 268 4 the the DET eblip-29624 268 5 university university PROPN eblip-29624 268 6 of of ADP eblip-29624 268 7 washington washington PROPN eblip-29624 268 8 ’s ’s PART eblip-29624 268 9 chat chat PROPN eblip-29624 268 10 reference reference NOUN eblip-29624 268 11 services service NOUN eblip-29624 268 12 . . PUNCT eblip-29624 269 1 public public ADJ eblip-29624 269 2 library library PROPN eblip-29624 269 3 quarterly quarterly ADV eblip-29624 269 4 , , PUNCT eblip-29624 269 5 34(1 34(1 NUM eblip-29624 269 6 ) ) PUNCT eblip-29624 269 7 , , PUNCT eblip-29624 269 8 85 85 NUM eblip-29624 269 9 - - SYM eblip-29624 269 10 96 96 NUM eblip-29624 269 11 . . PUNCT eblip-29624 270 1 https://doi.org/10.1080/01616846.2015.1000785 https://doi.org/10.1080/01616846.2015.1000785 PROPN eblip-29624 270 2     SPACE eblip-29624 270 3 coffman coffman PROPN eblip-29624 270 4 , , PUNCT eblip-29624 270 5 s. s. PROPN eblip-29624 270 6 , , PUNCT eblip-29624 270 7 & & CCONJ eblip-29624 270 8 arret arret PROPN eblip-29624 270 9 , , PUNCT eblip-29624 270 10 l. l. PROPN eblip-29624 270 11 ( ( PUNCT eblip-29624 270 12 2004a 2004a NUM eblip-29624 270 13 ) ) PUNCT eblip-29624 270 14 . . PUNCT eblip-29624 271 1 to to PART eblip-29624 271 2 chat chat VERB eblip-29624 271 3 or or CCONJ eblip-29624 271 4 not not PART eblip-29624 271 5 to to PART eblip-29624 271 6 chat chat VERB eblip-29624 271 7 — — PUNCT eblip-29624 271 8 taking take VERB eblip-29624 271 9 another another DET eblip-29624 271 10 look look NOUN eblip-29624 271 11 at at ADP eblip-29624 271 12 virtual virtual ADJ eblip-29624 271 13 reference reference NOUN eblip-29624 271 14 : : PUNCT eblip-29624 271 15 part part NOUN eblip-29624 271 16 1 1 NUM eblip-29624 271 17 . . PUNCT eblip-29624 271 18 searcher searcher PROPN eblip-29624 271 19 , , PUNCT eblip-29624 271 20 12(7 12(7 NUM eblip-29624 271 21 ) ) PUNCT eblip-29624 271 22 , , PUNCT eblip-29624 271 23 38 38 NUM eblip-29624 271 24 - - SYM eblip-29624 271 25 46 46 NUM eblip-29624 271 26 . . PUNCT eblip-29624 271 27     SPACE eblip-29624 272 1 coffman coffman PROPN eblip-29624 272 2 , , PUNCT eblip-29624 272 3 s. s. PROPN eblip-29624 272 4 , , PUNCT eblip-29624 272 5 & & CCONJ eblip-29624 272 6 arret arret PROPN eblip-29624 272 7 , , PUNCT eblip-29624 272 8 l. l. PROPN eblip-29624 272 9 ( ( PUNCT eblip-29624 272 10 2004b 2004b NUM eblip-29624 272 11 ) ) PUNCT eblip-29624 272 12 . . PUNCT eblip-29624 273 1 to to PART eblip-29624 273 2 chat chat VERB eblip-29624 273 3 or or CCONJ eblip-29624 273 4 not not PART eblip-29624 273 5 to to PART eblip-29624 273 6 chat chat VERB eblip-29624 273 7 : : PUNCT eblip-29624 273 8 taking take VERB eblip-29624 273 9 yet yet ADV eblip-29624 273 10 another another DET eblip-29624 273 11 look look NOUN eblip-29624 273 12 at at ADP eblip-29624 273 13 virtual virtual ADJ eblip-29624 273 14 reference reference NOUN eblip-29624 273 15 . . PUNCT eblip-29624 274 1 searcher searcher PROPN eblip-29624 274 2 , , PUNCT eblip-29624 274 3 12(8 12(8 NUM eblip-29624 274 4 ) ) PUNCT eblip-29624 274 5 , , PUNCT eblip-29624 274 6 49 49 NUM eblip-29624 274 7 - - SYM eblip-29624 274 8 56 56 NUM eblip-29624 274 9 . . PUNCT eblip-29624 274 10     SPACE eblip-29624 274 11 coté coté ADJ eblip-29624 274 12 , , PUNCT eblip-29624 274 13 m. m. NOUN eblip-29624 274 14 , , PUNCT eblip-29624 274 15 kochkina kochkina PROPN eblip-29624 274 16 , , PUNCT eblip-29624 274 17 s. s. PROPN eblip-29624 274 18 , , PUNCT eblip-29624 274 19 & & CCONJ eblip-29624 274 20 mawhinney mawhinney PROPN eblip-29624 274 21 , , PUNCT eblip-29624 274 22 t. t. PROPN eblip-29624 274 23 ( ( PUNCT eblip-29624 274 24 2016 2016 NUM eblip-29624 274 25 ) ) PUNCT eblip-29624 274 26 . . PUNCT eblip-29624 275 1 do do AUX eblip-29624 275 2 you you PRON eblip-29624 275 3 want want VERB eblip-29624 275 4 to to PART eblip-29624 275 5 chat chat VERB eblip-29624 275 6 ? ? PUNCT eblip-29624 276 1 reevaluating reevaluate VERB eblip-29624 276 2 organization organization NOUN eblip-29624 276 3 of of ADP eblip-29624 276 4 virtual virtual ADJ eblip-29624 276 5 reference reference NOUN eblip-29624 276 6 service service NOUN eblip-29624 276 7 at at ADP eblip-29624 276 8 an an DET eblip-29624 276 9 academic academic ADJ eblip-29624 276 10 library library NOUN eblip-29624 276 11 . . PUNCT eblip-29624 277 1 reference reference NOUN eblip-29624 277 2 & & CCONJ eblip-29624 277 3 user user PROPN eblip-29624 277 4 services services PROPN eblip-29624 277 5 quarterly quarterly ADV eblip-29624 277 6 , , PUNCT eblip-29624 277 7 56(1 56(1 NUM eblip-29624 277 8 ) ) PUNCT eblip-29624 277 9 , , PUNCT eblip-29624 277 10 36 36 NUM eblip-29624 277 11 - - SYM eblip-29624 277 12 46 46 NUM eblip-29624 277 13 . . PUNCT eblip-29624 278 1 https://doi.org/10.5860/rusq.56n1.36 https://doi.org/10.5860/rusq.56n1.36 VERB eblip-29624 278 2     SPACE eblip-29624 278 3 devine devine PROPN eblip-29624 278 4 , , PUNCT eblip-29624 278 5 c. c. PROPN eblip-29624 278 6 , , PUNCT eblip-29624 278 7 bounds bound VERB eblip-29624 278 8 paladino paladino PROPN eblip-29624 278 9 , , PUNCT eblip-29624 278 10 e. e. PROPN eblip-29624 278 11 , , PUNCT eblip-29624 278 12 & & CCONJ eblip-29624 278 13 davis davis PROPN eblip-29624 278 14 , , PUNCT eblip-29624 278 15 j. j. PROPN eblip-29624 278 16 a. a. PROPN eblip-29624 278 17 ( ( PUNCT eblip-29624 278 18 2011 2011 NUM eblip-29624 278 19 ) ) PUNCT eblip-29624 278 20 . . PUNCT eblip-29624 279 1 chat chat VERB eblip-29624 279 2 reference reference NOUN eblip-29624 279 3 training training NOUN eblip-29624 279 4 after after ADP eblip-29624 279 5 one one NUM eblip-29624 279 6 decade decade NOUN eblip-29624 279 7 : : PUNCT eblip-29624 279 8 the the DET eblip-29624 279 9 results result NOUN eblip-29624 279 10 of of ADP eblip-29624 279 11 a a DET eblip-29624 279 12 national national ADJ eblip-29624 279 13 survey survey NOUN eblip-29624 279 14 of of ADP eblip-29624 279 15 academic academic ADJ eblip-29624 279 16 libraries library NOUN eblip-29624 279 17 . . PUNCT eblip-29624 280 1 the the DET eblip-29624 280 2 journal journal NOUN eblip-29624 280 3 of of ADP eblip-29624 280 4 academic academic ADJ eblip-29624 280 5 librarianship librarianship NOUN eblip-29624 280 6 , , PUNCT eblip-29624 280 7 37(3 37(3 NUM eblip-29624 280 8 ) ) PUNCT eblip-29624 280 9 , , PUNCT eblip-29624 280 10 197 197 NUM eblip-29624 280 11 - - SYM eblip-29624 280 12 206 206 NUM eblip-29624 280 13 . . PUNCT eblip-29624 281 1 https://doi.org/10.1016/j.acalib.2011.02.011 https://doi.org/10.1016/j.acalib.2011.02.011 X eblip-29624 281 2     SPACE eblip-29624 281 3 eakin eakin PROPN eblip-29624 281 4 , , PUNCT eblip-29624 281 5 l. l. PROPN eblip-29624 281 6 , , PUNCT eblip-29624 281 7 & & CCONJ eblip-29624 281 8 pomerantz pomerantz NOUN eblip-29624 281 9 , , PUNCT eblip-29624 281 10 j. j. PROPN eblip-29624 281 11 ( ( PUNCT eblip-29624 281 12 2009 2009 NUM eblip-29624 281 13 ) ) PUNCT eblip-29624 281 14 . . PUNCT eblip-29624 282 1 virtual virtual ADJ eblip-29624 282 2 reference reference NOUN eblip-29624 282 3 , , PUNCT eblip-29624 282 4 real real ADJ eblip-29624 282 5 money money NOUN eblip-29624 282 6 : : PUNCT eblip-29624 282 7 modeling model VERB eblip-29624 282 8 costs cost NOUN eblip-29624 282 9 in in ADP eblip-29624 282 10 virtual virtual ADJ eblip-29624 282 11 reference reference NOUN eblip-29624 282 12 services service NOUN eblip-29624 282 13 . . PUNCT eblip-29624 283 1 portal portal PROPN eblip-29624 283 2 : : PUNCT eblip-29624 283 3 libraries library NOUN eblip-29624 283 4 and and CCONJ eblip-29624 283 5 the the DET eblip-29624 283 6 academy academy NOUN eblip-29624 283 7 , , PUNCT eblip-29624 283 8 9(1 9(1 NUM eblip-29624 283 9 ) ) PUNCT eblip-29624 283 10 , , PUNCT eblip-29624 283 11 133 133 NUM eblip-29624 283 12 - - SYM eblip-29624 283 13 164 164 NUM eblip-29624 283 14 . . PUNCT eblip-29624 284 1 https://doi.org/10.1353/pla.0.0035 https://doi.org/10.1353/pla.0.0035 PROPN eblip-29624 284 2     SPACE eblip-29624 284 3 faix faix NOUN eblip-29624 284 4 , , PUNCT eblip-29624 284 5 a. a. NOUN eblip-29624 284 6 ( ( PUNCT eblip-29624 284 7 2014 2014 NUM eblip-29624 284 8 ) ) PUNCT eblip-29624 284 9 . . PUNCT eblip-29624 285 1 peer peer NOUN eblip-29624 285 2 reference reference NOUN eblip-29624 285 3 revisited revisit VERB eblip-29624 285 4 : : PUNCT eblip-29624 285 5 evolution evolution NOUN eblip-29624 285 6 of of ADP eblip-29624 285 7 a a DET eblip-29624 285 8 peer peer NOUN eblip-29624 285 9 - - PUNCT eblip-29624 285 10 reference reference NOUN eblip-29624 285 11 model model NOUN eblip-29624 285 12 . . PUNCT eblip-29624 286 1 reference reference NOUN eblip-29624 286 2 services service NOUN eblip-29624 286 3 review review PROPN eblip-29624 286 4 , , PUNCT eblip-29624 286 5 42(2 42(2 PROPN eblip-29624 286 6 ) ) PUNCT eblip-29624 286 7 , , PUNCT eblip-29624 286 8 305 305 NUM eblip-29624 286 9 - - SYM eblip-29624 286 10 319 319 NUM eblip-29624 286 11 . . PUNCT eblip-29624 287 1 https://doi.org/10.1108/rsr-07-2013-0039 https://doi.org/10.1108/rsr-07-2013-0039 NOUN eblip-29624 287 2     SPACE eblip-29624 287 3 fuller full ADJ eblip-29624 287 4 , , PUNCT eblip-29624 287 5 k. k. PROPN eblip-29624 287 6 , , PUNCT eblip-29624 287 7 & & CCONJ eblip-29624 287 8 dryden dryden PROPN eblip-29624 287 9 , , PUNCT eblip-29624 287 10 n. n. PROPN eblip-29624 287 11 h. h. PROPN eblip-29624 287 12 ( ( PUNCT eblip-29624 287 13 2015 2015 NUM eblip-29624 287 14 ) ) PUNCT eblip-29624 287 15 . . PUNCT eblip-29624 288 1 chat chat VERB eblip-29624 288 2 reference reference NOUN eblip-29624 288 3 analysis analysis NOUN eblip-29624 288 4 to to PART eblip-29624 288 5 determine determine VERB eblip-29624 288 6 accuracy accuracy NOUN eblip-29624 288 7 and and CCONJ eblip-29624 288 8 staffing staffing NOUN eblip-29624 288 9 needs need VERB eblip-29624 288 10 at at ADP eblip-29624 288 11 one one NUM eblip-29624 288 12 academic academic ADJ eblip-29624 288 13 library library NOUN eblip-29624 288 14 . . PUNCT eblip-29624 289 1 internet internet NOUN eblip-29624 289 2 reference reference NOUN eblip-29624 289 3 services service NOUN eblip-29624 289 4 quarterly quarterly ADV eblip-29624 289 5 , , PUNCT eblip-29624 289 6 20(3 20(3 NOUN eblip-29624 289 7 - - SYM eblip-29624 289 8 4 4 NUM eblip-29624 289 9 ) ) PUNCT eblip-29624 289 10 , , PUNCT eblip-29624 289 11 163 163 NUM eblip-29624 289 12 - - SYM eblip-29624 289 13 181 181 NUM eblip-29624 289 14 . . PUNCT eblip-29624 289 15 https://doi.org/10.1080/10875301.2015.1106999 https://doi.org/10.1080/10875301.2015.1106999 NOUN eblip-29624 289 16     SPACE eblip-29624 289 17 geertz geertz NOUN eblip-29624 289 18 , , PUNCT eblip-29624 289 19 c. c. PROPN eblip-29624 289 20 ( ( PUNCT eblip-29624 289 21 1983 1983 NUM eblip-29624 289 22 ) ) PUNCT eblip-29624 289 23 . . PUNCT eblip-29624 290 1 local local ADJ eblip-29624 290 2 knowledge knowledge NOUN eblip-29624 290 3 : : PUNCT eblip-29624 290 4 further further ADJ eblip-29624 290 5 essays essay NOUN eblip-29624 290 6 in in ADP eblip-29624 290 7 interpretive interpretive ADJ eblip-29624 290 8 anthropology anthropology NOUN eblip-29624 290 9 . . PUNCT eblip-29624 291 1 new new PROPN eblip-29624 291 2 york york PROPN eblip-29624 291 3 : : PUNCT eblip-29624 291 4 basic basic ADJ eblip-29624 291 5 books book NOUN eblip-29624 291 6 . . PUNCT eblip-29624 291 7     SPACE eblip-29624 292 1 helfer helfer PROPN eblip-29624 292 2 , , PUNCT eblip-29624 292 3 d. d. PROPN eblip-29624 292 4 s. s. PROPN eblip-29624 292 5 ( ( PUNCT eblip-29624 292 6 2003 2003 NUM eblip-29624 292 7 ) ) PUNCT eblip-29624 292 8 . . PUNCT eblip-29624 293 1 virtual virtual ADJ eblip-29624 293 2 reference reference NOUN eblip-29624 293 3 in in ADP eblip-29624 293 4 libraries library NOUN eblip-29624 293 5 : : PUNCT eblip-29624 293 6 status status NOUN eblip-29624 293 7 and and CCONJ eblip-29624 293 8 issues issue NOUN eblip-29624 293 9 . . PUNCT eblip-29624 294 1 searcher searcher PROPN eblip-29624 294 2 , , PUNCT eblip-29624 294 3 11(2 11(2 PROPN eblip-29624 294 4 ) ) PUNCT eblip-29624 294 5 , , PUNCT eblip-29624 294 6 63 63 NUM eblip-29624 294 7 - - SYM eblip-29624 294 8 65 65 NUM eblip-29624 294 9 . . PUNCT eblip-29624 294 10     SPACE eblip-29624 295 1 hill hill PROPN eblip-29624 295 2 , , PUNCT eblip-29624 295 3 j. j. PROPN eblip-29624 295 4 b. b. PROPN eblip-29624 295 5 , , PUNCT eblip-29624 295 6 madarash madarash PROPN eblip-29624 295 7 - - PUNCT eblip-29624 295 8 hill hill PROPN eblip-29624 295 9 , , PUNCT eblip-29624 295 10 c. c. PROPN eblip-29624 295 11 , , PUNCT eblip-29624 295 12 & & CCONJ eblip-29624 295 13 allred allred PROPN eblip-29624 295 14 , , PUNCT eblip-29624 295 15 a. a. NOUN eblip-29624 295 16 ( ( PUNCT eblip-29624 295 17 2007 2007 NUM eblip-29624 295 18 ) ) PUNCT eblip-29624 295 19 . . PUNCT eblip-29624 296 1 outsourcing outsource VERB eblip-29624 296 2 digital digital ADJ eblip-29624 296 3 reference reference NOUN eblip-29624 296 4 : : PUNCT eblip-29624 296 5 the the DET eblip-29624 296 6 user user NOUN eblip-29624 296 7 perspective perspective NOUN eblip-29624 296 8 . . PUNCT eblip-29624 297 1 the the DET eblip-29624 297 2 reference reference NOUN eblip-29624 297 3 librarian librarian PROPN eblip-29624 297 4 , , PUNCT eblip-29624 297 5 47(2 47(2 PROPN eblip-29624 297 6 ) ) PUNCT eblip-29624 297 7 , , PUNCT eblip-29624 297 8 57 57 NUM eblip-29624 297 9 - - SYM eblip-29624 297 10 74 74 NUM eblip-29624 297 11 . . PUNCT eblip-29624 298 1 https://doi.org/10.1300/j120v47n98_06 https://doi.org/10.1300/j120v47n98_06 NOUN eblip-29624 298 2     SPACE eblip-29624 298 3 hyde hyde PROPN eblip-29624 298 4 , , PUNCT eblip-29624 298 5 l. l. PROPN eblip-29624 298 6 , , PUNCT eblip-29624 298 7 & & CCONJ eblip-29624 298 8 tucker tucker PROPN eblip-29624 298 9 - - PUNCT eblip-29624 298 10 raymond raymond PROPN eblip-29624 298 11 , , PUNCT eblip-29624 298 12 c. c. PROPN eblip-29624 298 13 ( ( PUNCT eblip-29624 298 14 2006 2006 NUM eblip-29624 298 15 ) ) PUNCT eblip-29624 298 16 . . PUNCT eblip-29624 299 1 benchmarking benchmarke VERB eblip-29624 299 2 librarian librarian ADJ eblip-29624 299 3 performance performance NOUN eblip-29624 299 4 in in ADP eblip-29624 299 5 chat chat NOUN eblip-29624 299 6 reference reference NOUN eblip-29624 299 7 . . PUNCT eblip-29624 300 1 the the DET eblip-29624 300 2 reference reference NOUN eblip-29624 300 3 librarian librarian NOUN eblip-29624 300 4 , , PUNCT eblip-29624 300 5 46(95 46(95 PROPN eblip-29624 300 6 - - NOUN eblip-29624 300 7 96 96 NUM eblip-29624 300 8 ) ) PUNCT eblip-29624 300 9 , , PUNCT eblip-29624 300 10 5 5 NUM eblip-29624 300 11 - - SYM eblip-29624 300 12 19 19 NUM eblip-29624 300 13 . . PUNCT eblip-29624 301 1 https://doi.org/10.1300/j120v46n95_02 https://doi.org/10.1300/j120v46n95_02 ADJ eblip-29624 301 2     SPACE eblip-29624 301 3 keyes keyes PROPN eblip-29624 301 4 , , PUNCT eblip-29624 301 5 k. k. PROPN eblip-29624 301 6 , , PUNCT eblip-29624 301 7 & & CCONJ eblip-29624 301 8 dworak dworak PROPN eblip-29624 301 9 , , PUNCT eblip-29624 301 10 e. e. PROPN eblip-29624 301 11 ( ( PUNCT eblip-29624 301 12 2017 2017 NUM eblip-29624 301 13 ) ) PUNCT eblip-29624 301 14 . . PUNCT eblip-29624 302 1 staffing staff VERB eblip-29624 302 2 chat chat VERB eblip-29624 302 3 reference reference NOUN eblip-29624 302 4 with with ADP eblip-29624 302 5 undergraduate undergraduate ADJ eblip-29624 302 6 student student NOUN eblip-29624 302 7 assistants assistant NOUN eblip-29624 302 8 at at ADP eblip-29624 302 9 an an DET eblip-29624 302 10 academic academic ADJ eblip-29624 302 11 library library NOUN eblip-29624 302 12 : : PUNCT eblip-29624 302 13 a a DET eblip-29624 302 14 standards standard NOUN eblip-29624 302 15 - - PUNCT eblip-29624 302 16 based base VERB eblip-29624 302 17 assessment assessment NOUN eblip-29624 302 18 . . PUNCT eblip-29624 303 1 the the DET eblip-29624 303 2 journal journal NOUN eblip-29624 303 3 of of ADP eblip-29624 303 4 academic academic ADJ eblip-29624 303 5 librarianship librarianship NOUN eblip-29624 303 6 , , PUNCT eblip-29624 303 7 43(6 43(6 NOUN eblip-29624 303 8 ) ) PUNCT eblip-29624 303 9 , , PUNCT eblip-29624 303 10 469 469 PROPN eblip-29624 303 11 - - SYM eblip-29624 303 12 478 478 NUM eblip-29624 303 13 . . PUNCT eblip-29624 304 1 https://doi.org/10.1016/j.acalib.2017.09.001 https://doi.org/10.1016/j.acalib.2017.09.001 VERB eblip-29624 304 2     SPACE eblip-29624 304 3 kwon kwon PROPN eblip-29624 304 4 , , PUNCT eblip-29624 304 5 n. n. NOUN eblip-29624 304 6 ( ( PUNCT eblip-29624 304 7 2006 2006 NUM eblip-29624 304 8 ) ) PUNCT eblip-29624 304 9 . . PUNCT eblip-29624 305 1 user user NOUN eblip-29624 305 2 satisfaction satisfaction NOUN eblip-29624 305 3 with with ADP eblip-29624 305 4 referrals referral NOUN eblip-29624 305 5 at at ADP eblip-29624 305 6 a a DET eblip-29624 305 7 collaborative collaborative ADJ eblip-29624 305 8 virtual virtual ADJ eblip-29624 305 9 reference reference NOUN eblip-29624 305 10 service service NOUN eblip-29624 305 11 . . PUNCT eblip-29624 306 1 information information NOUN eblip-29624 306 2 research research NOUN eblip-29624 306 3 , , PUNCT eblip-29624 306 4 11(2 11(2 NUM eblip-29624 306 5 ) ) PUNCT eblip-29624 306 6 . . PUNCT eblip-29624 307 1 retrieved retrieve VERB eblip-29624 307 2 from from ADP eblip-29624 307 3 http://informationr.net/ir/11-2/paper246.html http://informationr.net/ir/11-2/paper246.html PROPN eblip-29624 307 4     SPACE eblip-29624 307 5 kwon kwon PROPN eblip-29624 307 6 , , PUNCT eblip-29624 307 7 n. n. NOUN eblip-29624 307 8 ( ( PUNCT eblip-29624 307 9 2007 2007 NUM eblip-29624 307 10 ) ) PUNCT eblip-29624 307 11 . . PUNCT eblip-29624 308 1 public public ADJ eblip-29624 308 2 library library NOUN eblip-29624 308 3 patrons patron NOUN eblip-29624 308 4 ’ ' PUNCT eblip-29624 308 5 use use NOUN eblip-29624 308 6 of of ADP eblip-29624 308 7 collaborative collaborative ADJ eblip-29624 308 8 chat chat PROPN eblip-29624 308 9 reference reference NOUN eblip-29624 308 10 service service NOUN eblip-29624 308 11 : : PUNCT eblip-29624 308 12 the the DET eblip-29624 308 13 effectiveness effectiveness NOUN eblip-29624 308 14 of of ADP eblip-29624 308 15 question question NOUN eblip-29624 308 16 answering answer VERB eblip-29624 308 17 by by ADP eblip-29624 308 18 question question NOUN eblip-29624 308 19 type type NOUN eblip-29624 308 20 . . PUNCT eblip-29624 309 1 library library NOUN eblip-29624 309 2 and and CCONJ eblip-29624 309 3 information information NOUN eblip-29624 309 4 science science NOUN eblip-29624 309 5 research research NOUN eblip-29624 309 6 , , PUNCT eblip-29624 309 7 29(1 29(1 NUM eblip-29624 309 8 ) ) PUNCT eblip-29624 309 9 , , PUNCT eblip-29624 309 10 70 70 NUM eblip-29624 309 11 - - SYM eblip-29624 309 12 91 91 NUM eblip-29624 309 13 . . PUNCT eblip-29624 310 1 https://doi.org/10.1016/j.lisr.2006.08.012 https://doi.org/10.1016/j.lisr.2006.08.012 NOUN eblip-29624 310 2     SPACE eblip-29624 310 3 langan langan PROPN eblip-29624 310 4 , , PUNCT eblip-29624 310 5 k. k. PROPN eblip-29624 310 6 ( ( PUNCT eblip-29624 310 7 2012 2012 NUM eblip-29624 310 8 ) ) PUNCT eblip-29624 310 9 . . PUNCT eblip-29624 311 1 training training NOUN eblip-29624 311 2 millennials millennial NOUN eblip-29624 311 3 : : PUNCT eblip-29624 311 4 a a DET eblip-29624 311 5 practical practical ADJ eblip-29624 311 6 and and CCONJ eblip-29624 311 7 theoretical theoretical ADJ eblip-29624 311 8 approach approach NOUN eblip-29624 311 9 . . PUNCT eblip-29624 312 1 reference reference NOUN eblip-29624 312 2 services service NOUN eblip-29624 312 3 review review PROPN eblip-29624 312 4 , , PUNCT eblip-29624 312 5 40(1 40(1 PROPN eblip-29624 312 6 ) ) PUNCT eblip-29624 312 7 , , PUNCT eblip-29624 312 8 24 24 NUM eblip-29624 312 9 - - SYM eblip-29624 312 10 48 48 NUM eblip-29624 312 11 . . PUNCT eblip-29624 313 1 https://doi.org/10.1108/00907321211203612 https://doi.org/10.1108/00907321211203612 PROPN eblip-29624 313 2     SPACE eblip-29624 313 3 logan logan PROPN eblip-29624 313 4 , , PUNCT eblip-29624 313 5 j. j. PROPN eblip-29624 313 6 , , PUNCT eblip-29624 313 7 barrett barrett PROPN eblip-29624 313 8 , , PUNCT eblip-29624 313 9 k. k. PROPN eblip-29624 313 10 , , PUNCT eblip-29624 313 11 & & CCONJ eblip-29624 313 12 pagotto pagotto PROPN eblip-29624 313 13 , , PUNCT eblip-29624 313 14 s. s. PROPN eblip-29624 313 15 ( ( PUNCT eblip-29624 313 16 2019 2019 NUM eblip-29624 313 17 ) ) PUNCT eblip-29624 313 18 . . PUNCT eblip-29624 314 1 dissatisfaction dissatisfaction NOUN eblip-29624 314 2 in in ADP eblip-29624 314 3 chat chat NOUN eblip-29624 314 4 reference reference NOUN eblip-29624 314 5 users user NOUN eblip-29624 314 6 : : PUNCT eblip-29624 314 7 a a DET eblip-29624 314 8 transcript transcript NOUN eblip-29624 314 9 analysis analysis NOUN eblip-29624 314 10 study study NOUN eblip-29624 314 11 . . PUNCT eblip-29624 315 1 college college PROPN eblip-29624 315 2 & & CCONJ eblip-29624 315 3 research research PROPN eblip-29624 315 4 libraries library NOUN eblip-29624 315 5 , , PUNCT eblip-29624 315 6 80(7 80(7 NOUN eblip-29624 315 7 ) ) PUNCT eblip-29624 315 8 , , PUNCT eblip-29624 315 9 925 925 NUM eblip-29624 315 10 - - SYM eblip-29624 315 11 944 944 NUM eblip-29624 315 12 . . PUNCT eblip-29624 316 1 https://doi.org/10.5860/crl.80.7.925 https://doi.org/10.5860/crl.80.7.925 NOUN eblip-29624 316 2     SPACE eblip-29624 316 3 logan logan PROPN eblip-29624 316 4 , , PUNCT eblip-29624 316 5 j. j. PROPN eblip-29624 316 6 , , PUNCT eblip-29624 316 7 & & CCONJ eblip-29624 316 8 barrett barrett PROPN eblip-29624 316 9 , , PUNCT eblip-29624 316 10 k. k. PROPN eblip-29624 316 11 ( ( PUNCT eblip-29624 316 12 2019 2019 NUM eblip-29624 316 13 ) ) PUNCT eblip-29624 316 14 . . PUNCT eblip-29624 317 1 how how SCONJ eblip-29624 317 2 important important ADJ eblip-29624 317 3 is be AUX eblip-29624 317 4 communication communication NOUN eblip-29624 317 5 style style NOUN eblip-29624 317 6 in in ADP eblip-29624 317 7 chat chat NOUN eblip-29624 317 8 reference reference NOUN eblip-29624 317 9 ? ? PUNCT eblip-29624 318 1 internet internet NOUN eblip-29624 318 2 reference reference NOUN eblip-29624 318 3 services service NOUN eblip-29624 318 4 quarterly quarterly ADV eblip-29624 318 5 , , PUNCT eblip-29624 318 6 23(1 23(1 ADV eblip-29624 318 7 - - SYM eblip-29624 318 8 2 2 NUM eblip-29624 318 9 ) ) PUNCT eblip-29624 318 10 , , PUNCT eblip-29624 318 11 41 41 NUM eblip-29624 318 12 - - SYM eblip-29624 318 13 57 57 NUM eblip-29624 318 14 . . PUNCT eblip-29624 319 1 https://doi.org/10.1080/10875301.2019.1628157 https://doi.org/10.1080/10875301.2019.1628157 PROPN eblip-29624 319 2     SPACE eblip-29624 319 3 lux lux PROPN eblip-29624 319 4 , , PUNCT eblip-29624 319 5 v. v. PROPN eblip-29624 319 6 j. j. PROPN eblip-29624 319 7 , , PUNCT eblip-29624 319 8 & & CCONJ eblip-29624 319 9 rich rich ADJ eblip-29624 319 10 , , PUNCT eblip-29624 319 11 l. l. PROPN eblip-29624 319 12 ( ( PUNCT eblip-29624 319 13 2016 2016 NUM eblip-29624 319 14 ) ) PUNCT eblip-29624 319 15 . . PUNCT eblip-29624 320 1 can can AUX eblip-29624 320 2 student student VERB eblip-29624 320 3 assistants assistant NOUN eblip-29624 320 4 effectively effectively ADV eblip-29624 320 5 provide provide VERB eblip-29624 320 6 chat chat NOUN eblip-29624 320 7 reference reference NOUN eblip-29624 320 8 services service NOUN eblip-29624 320 9 ? ? PUNCT eblip-29624 321 1 student student NOUN eblip-29624 321 2 transcripts transcript NOUN eblip-29624 321 3 vs. vs. ADP eblip-29624 321 4 librarian librarian ADJ eblip-29624 321 5 transcripts transcript NOUN eblip-29624 321 6 . . PUNCT eblip-29624 322 1 internet internet NOUN eblip-29624 322 2 reference reference NOUN eblip-29624 322 3 services service NOUN eblip-29624 322 4 quarterly quarterly ADV eblip-29624 322 5 , , PUNCT eblip-29624 322 6 21(3 21(3 NUM eblip-29624 322 7 - - SYM eblip-29624 322 8 4 4 NUM eblip-29624 322 9 ) ) PUNCT eblip-29624 322 10 , , PUNCT eblip-29624 322 11 115 115 NUM eblip-29624 322 12 - - SYM eblip-29624 322 13 139 139 NUM eblip-29624 322 14 . . PUNCT eblip-29624 323 1 https://doi.org/10.1080/10875301.2016.1248585 https://doi.org/10.1080/10875301.2016.1248585 NOUN eblip-29624 323 2     SPACE eblip-29624 323 3 maidenberg maidenberg PROPN eblip-29624 323 4 , , PUNCT eblip-29624 323 5 k. k. PROPN eblip-29624 323 6 , , PUNCT eblip-29624 323 7 greenberg greenberg PROPN eblip-29624 323 8 , , PUNCT eblip-29624 323 9 a. a. PROPN eblip-29624 323 10 , , PUNCT eblip-29624 323 11 whyte whyte PROPN eblip-29624 323 12 - - PUNCT eblip-29624 323 13 appleby appleby PROPN eblip-29624 323 14 , , PUNCT eblip-29624 323 15 j. j. PROPN eblip-29624 323 16 , , PUNCT eblip-29624 323 17 logan logan PROPN eblip-29624 323 18 , , PUNCT eblip-29624 323 19 j. j. PROPN eblip-29624 323 20 , , PUNCT eblip-29624 323 21 & & CCONJ eblip-29624 323 22 spence spence PROPN eblip-29624 323 23 , , PUNCT eblip-29624 323 24 m. m. NOUN eblip-29624 323 25 ( ( PUNCT eblip-29624 323 26 2012 2012 NUM eblip-29624 323 27 ) ) PUNCT eblip-29624 323 28 . . PUNCT eblip-29624 324 1 reference reference NOUN eblip-29624 324 2 query query NOUN eblip-29624 324 3 coding code VERB eblip-29624 324 4 key key NOUN eblip-29624 324 5 . . PUNCT eblip-29624 325 1 retrieved retrieve VERB eblip-29624 325 2 from from ADP eblip-29624 325 3 http://hdl.handle.net/1807/94126 http://hdl.handle.net/1807/94126 PROPN eblip-29624 325 4     SPACE eblip-29624 325 5 meert meert NOUN eblip-29624 325 6 , , PUNCT eblip-29624 325 7 d. d. PROPN eblip-29624 325 8 l. l. PROPN eblip-29624 325 9 , , PUNCT eblip-29624 325 10 & & CCONJ eblip-29624 325 11 given give VERB eblip-29624 325 12 , , PUNCT eblip-29624 325 13 l. l. PROPN eblip-29624 325 14 m. m. PROPN eblip-29624 325 15 ( ( PUNCT eblip-29624 325 16 2009 2009 NUM eblip-29624 325 17 ) ) PUNCT eblip-29624 325 18 . . PUNCT eblip-29624 326 1 measuring measure VERB eblip-29624 326 2 quality quality NOUN eblip-29624 326 3 in in ADP eblip-29624 326 4 chat chat NOUN eblip-29624 326 5 reference reference NOUN eblip-29624 326 6 consortia consortia NOUN eblip-29624 326 7 : : PUNCT eblip-29624 326 8 a a DET eblip-29624 326 9 comparative comparative ADJ eblip-29624 326 10 analysis analysis NOUN eblip-29624 326 11 of of ADP eblip-29624 326 12 responses response NOUN eblip-29624 326 13 to to ADP eblip-29624 326 14 users user NOUN eblip-29624 326 15 ’ ' PUNCT eblip-29624 326 16 queries query NOUN eblip-29624 326 17 . . PUNCT eblip-29624 327 1 college college PROPN eblip-29624 327 2 & & CCONJ eblip-29624 327 3 research research PROPN eblip-29624 327 4 libraries library NOUN eblip-29624 327 5 , , PUNCT eblip-29624 327 6 70(1 70(1 NOUN eblip-29624 327 7 ) ) PUNCT eblip-29624 327 8 , , PUNCT eblip-29624 327 9 71 71 NUM eblip-29624 327 10 - - SYM eblip-29624 327 11 84 84 NUM eblip-29624 327 12 . . PUNCT eblip-29624 328 1 https://doi.org/10.5860/0700071 https://doi.org/10.5860/0700071 NOUN eblip-29624 328 2     SPACE eblip-29624 328 3 morais morais PROPN eblip-29624 328 4 , , PUNCT eblip-29624 328 5 y. y. PROPN eblip-29624 328 6 , , PUNCT eblip-29624 328 7 & & CCONJ eblip-29624 328 8 sampson sampson PROPN eblip-29624 328 9 , , PUNCT eblip-29624 328 10 s. s. PROPN eblip-29624 328 11 ( ( PUNCT eblip-29624 328 12 2010 2010 NUM eblip-29624 328 13 ) ) PUNCT eblip-29624 328 14 . . PUNCT eblip-29624 329 1 a a DET eblip-29624 329 2 content content NOUN eblip-29624 329 3 analysis analysis NOUN eblip-29624 329 4 of of ADP eblip-29624 329 5 chat chat NOUN eblip-29624 329 6 transcripts transcript NOUN eblip-29624 329 7 in in ADP eblip-29624 329 8 the the DET eblip-29624 329 9 georgetown georgetown PROPN eblip-29624 329 10 law law NOUN eblip-29624 329 11 library library NOUN eblip-29624 329 12 . . PUNCT eblip-29624 330 1 legal legal ADJ eblip-29624 330 2 reference reference NOUN eblip-29624 330 3 services service NOUN eblip-29624 330 4 quarterly quarterly ADV eblip-29624 330 5 , , PUNCT eblip-29624 330 6 29(3 29(3 NUM eblip-29624 330 7 ) ) PUNCT eblip-29624 330 8 , , PUNCT eblip-29624 330 9 165 165 NUM eblip-29624 330 10 - - SYM eblip-29624 330 11 178 178 NUM eblip-29624 330 12 . . PUNCT eblip-29624 331 1 https://doi.org/10.1080/02703191003751289 https://doi.org/10.1080/02703191003751289 NOUN eblip-29624 331 2     SPACE eblip-29624 331 3 peters peters PROPN eblip-29624 331 4 , , PUNCT eblip-29624 331 5 t. t. NOUN eblip-29624 331 6 a. a. NOUN eblip-29624 331 7 ( ( PUNCT eblip-29624 331 8 2002 2002 NUM eblip-29624 331 9 ) ) PUNCT eblip-29624 331 10 . . PUNCT eblip-29624 332 1 e e X eblip-29624 332 2 - - NOUN eblip-29624 332 3 reference reference NOUN eblip-29624 332 4 : : PUNCT eblip-29624 332 5 how how SCONJ eblip-29624 332 6 consortia consortium NOUN eblip-29624 332 7 add add VERB eblip-29624 332 8 value value NOUN eblip-29624 332 9 . . PUNCT eblip-29624 333 1 journal journal NOUN eblip-29624 333 2 of of ADP eblip-29624 333 3 academic academic ADJ eblip-29624 333 4 librarianship librarianship NOUN eblip-29624 333 5 , , PUNCT eblip-29624 333 6 28(4 28(4 NUM eblip-29624 333 7 ) ) PUNCT eblip-29624 333 8 , , PUNCT eblip-29624 333 9 248 248 NUM eblip-29624 333 10 - - SYM eblip-29624 333 11 250 250 NUM eblip-29624 333 12 . . PUNCT eblip-29624 334 1 https://doi.org/10.1016/s0099-1333(02)00310-5 https://doi.org/10.1016/s0099-1333(02)00310-5 NOUN eblip-29624 334 2     SPACE eblip-29624 334 3 pomerantz pomerantz NOUN eblip-29624 334 4 , , PUNCT eblip-29624 334 5 j. j. PROPN eblip-29624 334 6 ( ( PUNCT eblip-29624 334 7 2006 2006 NUM eblip-29624 334 8 ) ) PUNCT eblip-29624 334 9 . . PUNCT eblip-29624 335 1 collaboration collaboration NOUN eblip-29624 335 2 as as ADP eblip-29624 335 3 the the DET eblip-29624 335 4 norm norm NOUN eblip-29624 335 5 in in ADP eblip-29624 335 6 reference reference NOUN eblip-29624 335 7 work work NOUN eblip-29624 335 8 . . PUNCT eblip-29624 336 1 reference reference NOUN eblip-29624 336 2 & & CCONJ eblip-29624 336 3 user user PROPN eblip-29624 336 4 services services PROPN eblip-29624 336 5 quarterly quarterly ADV eblip-29624 336 6 , , PUNCT eblip-29624 336 7 46(1 46(1 PROPN eblip-29624 336 8 ) ) PUNCT eblip-29624 336 9 , , PUNCT eblip-29624 336 10 45 45 NUM eblip-29624 336 11 - - SYM eblip-29624 336 12 55 55 NUM eblip-29624 336 13 . . PUNCT eblip-29624 337 1 https://doi.org/10.5860/rusq.46n1.45 https://doi.org/10.5860/rusq.46n1.45 PART eblip-29624 337 2     SPACE eblip-29624 337 3 pomerantz pomerantz NOUN eblip-29624 337 4 , , PUNCT eblip-29624 337 5 j. j. PROPN eblip-29624 337 6 , , PUNCT eblip-29624 337 7 luo luo PROPN eblip-29624 337 8 , , PUNCT eblip-29624 337 9 l. l. PROPN eblip-29624 337 10 , , PUNCT eblip-29624 337 11 & & CCONJ eblip-29624 337 12 mcclure mcclure PROPN eblip-29624 337 13 , , PUNCT eblip-29624 337 14 c. c. PROPN eblip-29624 337 15 r. r. PROPN eblip-29624 337 16 ( ( PUNCT eblip-29624 337 17 2006 2006 NUM eblip-29624 337 18 ) ) PUNCT eblip-29624 337 19 . . PUNCT eblip-29624 338 1 peer peer NOUN eblip-29624 338 2 review review NOUN eblip-29624 338 3 of of ADP eblip-29624 338 4 chat chat NOUN eblip-29624 338 5 reference reference NOUN eblip-29624 338 6 transcripts transcript NOUN eblip-29624 338 7 : : PUNCT eblip-29624 338 8 approaches approach NOUN eblip-29624 338 9 and and CCONJ eblip-29624 338 10 strategies strategy NOUN eblip-29624 338 11 . . PUNCT eblip-29624 339 1 library library NOUN eblip-29624 339 2 & & CCONJ eblip-29624 339 3 information information PROPN eblip-29624 339 4 science science PROPN eblip-29624 339 5 research research NOUN eblip-29624 339 6 , , PUNCT eblip-29624 339 7 28(1 28(1 NOUN eblip-29624 339 8 ) ) PUNCT eblip-29624 339 9 , , PUNCT eblip-29624 339 10 24 24 NUM eblip-29624 339 11 - - SYM eblip-29624 339 12 48 48 NUM eblip-29624 339 13 . . PUNCT eblip-29624 340 1 https://doi.org/10.1016/j.lisr.2005.11.004 https://doi.org/10.1016/j.lisr.2005.11.004 NOUN eblip-29624 340 2     SPACE eblip-29624 340 3 powers power NOUN eblip-29624 340 4 , , PUNCT eblip-29624 340 5 a. a. PROPN eblip-29624 340 6 c. c. PROPN eblip-29624 340 7 , , PUNCT eblip-29624 340 8 nolen nolen PROPN eblip-29624 340 9 , , PUNCT eblip-29624 340 10 d. d. PROPN eblip-29624 340 11 , , PUNCT eblip-29624 340 12 zhang zhang PROPN eblip-29624 340 13 , , PUNCT eblip-29624 340 14 l. l. PROPN eblip-29624 340 15 , , PUNCT eblip-29624 340 16 xu xu PROPN eblip-29624 340 17 , , PUNCT eblip-29624 340 18 y. y. PROPN eblip-29624 340 19 , , PUNCT eblip-29624 340 20 & & CCONJ eblip-29624 340 21 peyton peyton PROPN eblip-29624 340 22 , , PUNCT eblip-29624 340 23 g. g. PROPN eblip-29624 340 24 ( ( PUNCT eblip-29624 340 25 2010 2010 NUM eblip-29624 340 26 ) ) PUNCT eblip-29624 340 27 . . PUNCT eblip-29624 341 1 moving move VERB eblip-29624 341 2 from from ADP eblip-29624 341 3 the the DET eblip-29624 341 4 consortium consortium NOUN eblip-29624 341 5 to to ADP eblip-29624 341 6 the the DET eblip-29624 341 7 reference reference NOUN eblip-29624 341 8 desk desk NOUN eblip-29624 341 9 : : PUNCT eblip-29624 341 10 keeping keep VERB eblip-29624 341 11 chat chat NOUN eblip-29624 341 12 and and CCONJ eblip-29624 341 13 improving improve VERB eblip-29624 341 14 reference reference NOUN eblip-29624 341 15 at at ADP eblip-29624 341 16 the the DET eblip-29624 341 17 msu msu PROPN eblip-29624 341 18 libraries library NOUN eblip-29624 341 19 . . PUNCT eblip-29624 342 1 internet internet NOUN eblip-29624 342 2 reference reference NOUN eblip-29624 342 3 services service NOUN eblip-29624 342 4 quarterly quarterly ADV eblip-29624 342 5 , , PUNCT eblip-29624 342 6 15(3 15(3 NUM eblip-29624 342 7 ) ) PUNCT eblip-29624 342 8 , , PUNCT eblip-29624 342 9 169 169 NUM eblip-29624 342 10 - - SYM eblip-29624 342 11 188 188 NUM eblip-29624 342 12 . . PUNCT eblip-29624 342 13 https://doi.org/10.1080/10875301.2010.500939 https://doi.org/10.1080/10875301.2010.500939 SYM eblip-29624 342 14     SPACE eblip-29624 342 15 radford radford PROPN eblip-29624 342 16 , , PUNCT eblip-29624 342 17 m. m. PROPN eblip-29624 342 18 l. l. PROPN eblip-29624 342 19 , , PUNCT eblip-29624 342 20 & & CCONJ eblip-29624 342 21 kern kern PROPN eblip-29624 342 22 , , PUNCT eblip-29624 342 23     SPACE eblip-29624 342 24 m. m. NOUN eblip-29624 342 25 k. k. PROPN eblip-29624 342 26 ( ( PUNCT eblip-29624 342 27 2006 2006 NUM eblip-29624 342 28 ) ) PUNCT eblip-29624 342 29 . . PUNCT eblip-29624 343 1 a a DET eblip-29624 343 2 multiple multiple ADJ eblip-29624 343 3 - - PUNCT eblip-29624 343 4 case case NOUN eblip-29624 343 5 study study NOUN eblip-29624 343 6 investigation investigation NOUN eblip-29624 343 7 of of ADP eblip-29624 343 8 the the DET eblip-29624 343 9 discontinuation discontinuation NOUN eblip-29624 343 10 of of ADP eblip-29624 343 11 nine nine NUM eblip-29624 343 12 chat chat NOUN eblip-29624 343 13 reference reference NOUN eblip-29624 343 14 services service NOUN eblip-29624 343 15 . . PUNCT eblip-29624 344 1 library library PROPN eblip-29624 344 2 & & CCONJ eblip-29624 344 3 information information PROPN eblip-29624 344 4 science science PROPN eblip-29624 344 5 research research NOUN eblip-29624 344 6 , , PUNCT eblip-29624 344 7 28(4 28(4 NUM eblip-29624 344 8 ) ) PUNCT eblip-29624 344 9 , , PUNCT eblip-29624 344 10 521 521 NUM eblip-29624 344 11 - - SYM eblip-29624 344 12 547 547 NUM eblip-29624 344 13 . . PUNCT eblip-29624 344 14 https://doi.org/10.1016/j.lisr.2006.10.001 https://doi.org/10.1016/j.lisr.2006.10.001 VERB eblip-29624 344 15     SPACE eblip-29624 344 16 rawson rawson PROPN eblip-29624 344 17 , , PUNCT eblip-29624 344 18 j. j. PROPN eblip-29624 344 19 , , PUNCT eblip-29624 344 20 davis davis PROPN eblip-29624 344 21 , , PUNCT eblip-29624 344 22 m. m. NOUN eblip-29624 344 23 a. a. PROPN eblip-29624 344 24 , , PUNCT eblip-29624 344 25 harding harding PROPN eblip-29624 344 26 , , PUNCT eblip-29624 344 27 j. j. PROPN eblip-29624 344 28 , , PUNCT eblip-29624 344 29 & & CCONJ eblip-29624 344 30 miller miller PROPN eblip-29624 344 31 , , PUNCT eblip-29624 344 32 c. c. PROPN eblip-29624 344 33 ( ( PUNCT eblip-29624 344 34 2012 2012 NUM eblip-29624 344 35 ) ) PUNCT eblip-29624 344 36 . . PUNCT eblip-29624 345 1 virtual virtual ADJ eblip-29624 345 2 reference reference NOUN eblip-29624 345 3 at at ADP eblip-29624 345 4 a a DET eblip-29624 345 5 global global ADJ eblip-29624 345 6 university university NOUN eblip-29624 345 7 : : PUNCT eblip-29624 345 8 an an DET eblip-29624 345 9 analysis analysis NOUN eblip-29624 345 10 of of ADP eblip-29624 345 11 patron patron NOUN eblip-29624 345 12 and and CCONJ eblip-29624 345 13 question question NOUN eblip-29624 345 14 type type NOUN eblip-29624 345 15 . . PUNCT eblip-29624 346 1 journal journal PROPN eblip-29624 346 2 of of ADP eblip-29624 346 3 library library PROPN eblip-29624 346 4 & & CCONJ eblip-29624 346 5 information information NOUN eblip-29624 346 6 services service NOUN eblip-29624 346 7 in in ADP eblip-29624 346 8 distance distance NOUN eblip-29624 346 9 learning learning NOUN eblip-29624 346 10 , , PUNCT eblip-29624 346 11 7(1 7(1 NUM eblip-29624 346 12 - - SYM eblip-29624 346 13 2 2 NUM eblip-29624 346 14 ) ) PUNCT eblip-29624 346 15 , , PUNCT eblip-29624 346 16 93 93 NUM eblip-29624 346 17 - - SYM eblip-29624 346 18 97 97 NUM eblip-29624 346 19 . . PUNCT eblip-29624 347 1 https://doi.org/10.1080/1533290x.2012.705624 https://doi.org/10.1080/1533290x.2012.705624 PRON eblip-29624 347 2     SPACE eblip-29624 347 3 ryan ryan PROPN eblip-29624 347 4 , , PUNCT eblip-29624 347 5 s. s. PROPN eblip-29624 347 6 m. m. PROPN eblip-29624 347 7 ( ( PUNCT eblip-29624 347 8 2008 2008 NUM eblip-29624 347 9 ) ) PUNCT eblip-29624 347 10 . . PUNCT eblip-29624 348 1 reference reference NOUN eblip-29624 348 2 transactions transaction NOUN eblip-29624 348 3 analysis analysis NOUN eblip-29624 348 4 : : PUNCT eblip-29624 348 5 the the DET eblip-29624 348 6 cost cost NOUN eblip-29624 348 7 - - PUNCT eblip-29624 348 8 effectiveness effectiveness NOUN eblip-29624 348 9 of of ADP eblip-29624 348 10 staffing staff VERB eblip-29624 348 11 a a DET eblip-29624 348 12 traditional traditional ADJ eblip-29624 348 13 academic academic ADJ eblip-29624 348 14 reference reference NOUN eblip-29624 348 15 desk desk NOUN eblip-29624 348 16 . . PUNCT eblip-29624 349 1 the the DET eblip-29624 349 2 journal journal NOUN eblip-29624 349 3 of of ADP eblip-29624 349 4 academic academic ADJ eblip-29624 349 5 librarianship librarianship NOUN eblip-29624 349 6 , , PUNCT eblip-29624 349 7 34(5 34(5 PROPN eblip-29624 349 8 ) ) PUNCT eblip-29624 349 9 , , PUNCT eblip-29624 349 10 389 389 NUM eblip-29624 349 11 - - SYM eblip-29624 349 12 399 399 NUM eblip-29624 349 13 . . PUNCT eblip-29624 350 1 https://doi.org/10.1016/j.acalib.2008.06.002 https://doi.org/10.1016/j.acalib.2008.06.002 NOUN eblip-29624 350 2     SPACE eblip-29624 350 3 sears sear NOUN eblip-29624 350 4 , , PUNCT eblip-29624 350 5 j. j. PROPN eblip-29624 350 6 ( ( PUNCT eblip-29624 350 7 2001 2001 NUM eblip-29624 350 8 ) ) PUNCT eblip-29624 350 9 . . PUNCT eblip-29624 351 1 chat chat VERB eblip-29624 351 2 reference reference NOUN eblip-29624 351 3 service service NOUN eblip-29624 351 4 : : PUNCT eblip-29624 351 5 an an DET eblip-29624 351 6 analysis analysis NOUN eblip-29624 351 7 of of ADP eblip-29624 351 8 one one NUM eblip-29624 351 9 semester semester NOUN eblip-29624 351 10 ’s ’s PART eblip-29624 351 11 data datum NOUN eblip-29624 351 12 . . PUNCT eblip-29624 352 1 issues issue NOUN eblip-29624 352 2 in in ADP eblip-29624 352 3 science science NOUN eblip-29624 352 4 and and CCONJ eblip-29624 352 5 technology technology NOUN eblip-29624 352 6 librarianship librarianship NOUN eblip-29624 352 7 , , PUNCT eblip-29624 352 8 32 32 NUM eblip-29624 352 9 , , PUNCT eblip-29624 352 10 200 200 NUM eblip-29624 352 11 - - SYM eblip-29624 352 12 206 206 NUM eblip-29624 352 13 . . PUNCT eblip-29624 353 1 https://doi.org/10.5062/f4cz3545 https://doi.org/10.5062/f4cz3545 ADJ eblip-29624 353 2     SPACE eblip-29624 353 3 stevens stevens PROPN eblip-29624 353 4 , , PUNCT eblip-29624 353 5 c. c. PROPN eblip-29624 353 6 r. r. PROPN eblip-29624 353 7 ( ( PUNCT eblip-29624 353 8 2013 2013 NUM eblip-29624 353 9 ) ) PUNCT eblip-29624 353 10 . . PUNCT eblip-29624 354 1 reference reference NOUN eblip-29624 354 2 reviewed review VERB eblip-29624 354 3 and and CCONJ eblip-29624 354 4 re re VERB eblip-29624 354 5 - - VERB eblip-29624 354 6 envisioned envision VERB eblip-29624 354 7 : : PUNCT eblip-29624 354 8 revamping revamp VERB eblip-29624 354 9 librarian librarian ADJ eblip-29624 354 10 and and CCONJ eblip-29624 354 11 desk desk NOUN eblip-29624 354 12 - - PUNCT eblip-29624 354 13 centric centric ADJ eblip-29624 354 14 services service NOUN eblip-29624 354 15 with with ADP eblip-29624 354 16 libstars libstar NOUN eblip-29624 354 17 and and CCONJ eblip-29624 354 18 libanswers libanswer NOUN eblip-29624 354 19 . . PUNCT eblip-29624 355 1 the the DET eblip-29624 355 2 journal journal NOUN eblip-29624 355 3 of of ADP eblip-29624 355 4 academic academic ADJ eblip-29624 355 5 librarianship librarianship NOUN eblip-29624 355 6 , , PUNCT eblip-29624 355 7 39(2 39(2 NUM eblip-29624 355 8 ) ) PUNCT eblip-29624 355 9 , , PUNCT eblip-29624 355 10 202 202 NUM eblip-29624 355 11 - - SYM eblip-29624 355 12 214 214 NUM eblip-29624 355 13 . . PUNCT eblip-29624 355 14 https://doi.org/10.1016/j.acalib.2012.11.006 https://doi.org/10.1016/j.acalib.2012.11.006 NUM eblip-29624 355 15     SPACE eblip-29624 355 16 ward ward NOUN eblip-29624 355 17 , , PUNCT eblip-29624 355 18 d. d. PROPN eblip-29624 355 19 ( ( PUNCT eblip-29624 355 20 2003 2003 NUM eblip-29624 355 21 ) ) PUNCT eblip-29624 355 22 . . PUNCT eblip-29624 356 1 using use VERB eblip-29624 356 2 virtual virtual ADJ eblip-29624 356 3 reference reference NOUN eblip-29624 356 4 transcripts transcript NOUN eblip-29624 356 5 for for ADP eblip-29624 356 6 staff staff NOUN eblip-29624 356 7 training training NOUN eblip-29624 356 8 . . PUNCT eblip-29624 357 1 reference reference NOUN eblip-29624 357 2 services service NOUN eblip-29624 357 3 review review PROPN eblip-29624 357 4 , , PUNCT eblip-29624 357 5 31(1 31(1 NUM eblip-29624 357 6 ) ) PUNCT eblip-29624 357 7 , , PUNCT eblip-29624 357 8 46 46 NUM eblip-29624 357 9 - - SYM eblip-29624 357 10 56 56 NUM eblip-29624 357 11 . . PUNCT eblip-29624 358 1 https://doi.org/10.1108/00907320310460915 https://doi.org/10.1108/00907320310460915 NOUN eblip-29624 358 2     SPACE eblip-29624 358 3 weak weak ADJ eblip-29624 358 4 , , PUNCT eblip-29624 358 5 e. e. PROPN eblip-29624 358 6 , , PUNCT eblip-29624 358 7 & & CCONJ eblip-29624 358 8 luo luo PROPN eblip-29624 358 9 , , PUNCT eblip-29624 358 10 l. l. PROPN eblip-29624 358 11 ( ( PUNCT eblip-29624 358 12 2014 2014 NUM eblip-29624 358 13 ) ) PUNCT eblip-29624 358 14 . . PUNCT eblip-29624 359 1 collaborative collaborative ADJ eblip-29624 359 2 virtual virtual ADJ eblip-29624 359 3 reference reference NOUN eblip-29624 359 4 service service NOUN eblip-29624 359 5 : : PUNCT eblip-29624 359 6 lessons lesson NOUN eblip-29624 359 7 from from ADP eblip-29624 359 8 the the DET eblip-29624 359 9 past past ADJ eblip-29624 359 10 decade decade NOUN eblip-29624 359 11 . . PUNCT eblip-29624 360 1 advances advance NOUN eblip-29624 360 2 in in ADP eblip-29624 360 3 librarianship librarianship NOUN eblip-29624 360 4 , , PUNCT eblip-29624 360 5 37 37 NUM eblip-29624 360 6 , , PUNCT eblip-29624 360 7 81 81 NUM eblip-29624 360 8 - - SYM eblip-29624 360 9 112 112 NUM eblip-29624 360 10 . . PUNCT eblip-29624 361 1 https://doi.org/10.1108/s0065-2830(2013)0000037008 https://doi.org/10.1108/s0065-2830(2013)0000037008 NOUN eblip-29624 361 2     SPACE eblip-29624 361 3 yang yang PROPN eblip-29624 361 4 , , PUNCT eblip-29624 361 5 s. s. PROPN eblip-29624 361 6 q. q. PROPN eblip-29624 361 7 , , PUNCT eblip-29624 361 8 & & CCONJ eblip-29624 361 9 dalal dalal PROPN eblip-29624 361 10 , , PUNCT eblip-29624 361 11 h. h. PROPN eblip-29624 361 12 a. a. PROPN eblip-29624 361 13 ( ( PUNCT eblip-29624 361 14 2015 2015 NUM eblip-29624 361 15 ) ) PUNCT eblip-29624 361 16 . . PUNCT eblip-29624 362 1 delivering deliver VERB eblip-29624 362 2 virtual virtual ADJ eblip-29624 362 3 reference reference NOUN eblip-29624 362 4 services service NOUN eblip-29624 362 5 on on ADP eblip-29624 362 6 the the DET eblip-29624 362 7 web web NOUN eblip-29624 362 8 : : PUNCT eblip-29624 362 9 an an DET eblip-29624 362 10 investigation investigation NOUN eblip-29624 362 11 into into ADP eblip-29624 362 12 the the DET eblip-29624 362 13 current current ADJ eblip-29624 362 14 practice practice NOUN eblip-29624 362 15 by by ADP eblip-29624 362 16 academic academic ADJ eblip-29624 362 17 libraries library NOUN eblip-29624 362 18 . . PUNCT eblip-29624 363 1 journal journal NOUN eblip-29624 363 2 of of ADP eblip-29624 363 3 academic academic ADJ eblip-29624 363 4 librarianship librarianship NOUN eblip-29624 363 5 , , PUNCT eblip-29624 363 6 41(1 41(1 NUM eblip-29624 363 7 ) ) PUNCT eblip-29624 363 8 , , PUNCT eblip-29624 363 9 68 68 NUM eblip-29624 363 10 - - SYM eblip-29624 363 11 86 86 NUM eblip-29624 363 12 . . PUNCT eblip-29624 364 1 https://doi.org/10.1016/j.acalib.2014.10.003 https://doi.org/10.1016/j.acalib.2014.10.003 NOUN eblip-29624 364 2         SPACE eblip-29624 364 3 appendix appendix VERB eblip-29624 364 4 exit exit NOUN eblip-29624 364 5 survey survey NOUN eblip-29624 364 6 questions question NOUN eblip-29624 364 7 assessing assess VERB eblip-29624 364 8 user user NOUN eblip-29624 364 9 satisfaction satisfaction NOUN eblip-29624 364 10     SPACE eblip-29624 364 11 the the DET eblip-29624 364 12 following follow VERB eblip-29624 364 13 questions question NOUN eblip-29624 364 14 were be AUX eblip-29624 364 15 included include VERB eblip-29624 364 16 in in ADP eblip-29624 364 17 the the DET eblip-29624 364 18 current current ADJ eblip-29624 364 19 study study NOUN eblip-29624 364 20 . . PUNCT eblip-29624 365 1 responses response NOUN eblip-29624 365 2 in in ADP eblip-29624 365 3 bold bold ADJ eblip-29624 365 4 were be AUX eblip-29624 365 5 identified identify VERB eblip-29624 365 6 as as ADP eblip-29624 365 7 dissatisfied dissatisfied ADJ eblip-29624 365 8 , , PUNCT eblip-29624 365 9 responses response NOUN eblip-29624 365 10 in in ADP eblip-29624 365 11 italics italic NOUN eblip-29624 365 12 were be AUX eblip-29624 365 13 classified classify VERB eblip-29624 365 14 as as ADP eblip-29624 365 15 neutral neutral ADJ eblip-29624 365 16 , , PUNCT eblip-29624 365 17 and and CCONJ eblip-29624 365 18 those those PRON eblip-29624 365 19 with with ADP eblip-29624 365 20 no no DET eblip-29624 365 21 text text NOUN eblip-29624 365 22 effects effect NOUN eblip-29624 365 23 were be AUX eblip-29624 365 24 considered consider VERB eblip-29624 365 25 satisfied satisfied ADJ eblip-29624 365 26 . . PUNCT eblip-29624 365 27     SPACE eblip-29624 366 1 1 1 NUM eblip-29624 366 2 . . PUNCT eblip-29624 366 3               SPACE eblip-29624 366 4 the the DET eblip-29624 366 5 service service NOUN eblip-29624 366 6 provided provide VERB eblip-29624 366 7 by by ADP eblip-29624 366 8 the the DET eblip-29624 366 9 librarian librarian PROPN eblip-29624 366 10 was be AUX eblip-29624 366 11 a. a. NOUN eblip-29624 366 12               SPACE eblip-29624 366 13 excellent excellent PROPN eblip-29624 366 14 b. b. PROPN eblip-29624 366 15               SPACE eblip-29624 366 16 good good PROPN eblip-29624 366 17 c. c. PROPN eblip-29624 366 18                 SPACE eblip-29624 366 19 satisfactory satisfactory PROPN eblip-29624 366 20 d. d. PROPN eblip-29624 366 21               SPACE eblip-29624 366 22 poor poor PROPN eblip-29624 366 23 e. e. PROPN eblip-29624 366 24               SPACE eblip-29624 366 25 very very ADV eblip-29624 366 26 poor poor ADJ eblip-29624 366 27     SPACE eblip-29624 366 28 2 2 NUM eblip-29624 366 29 . . PUNCT eblip-29624 366 30               SPACE eblip-29624 366 31 the the DET eblip-29624 366 32 library library NOUN eblip-29624 366 33 provided provide VERB eblip-29624 366 34 me i PRON eblip-29624 366 35 with with ADP eblip-29624 366 36 a. a. NOUN eblip-29624 366 37               SPACE eblip-29624 366 38 just just ADV eblip-29624 366 39 the the DET eblip-29624 366 40 right right ADJ eblip-29624 366 41 amount amount NOUN eblip-29624 366 42 of of ADP eblip-29624 366 43 assistance assistance NOUN eblip-29624 366 44 b. b. PROPN eblip-29624 366 45               SPACE eblip-29624 366 46 too too ADV eblip-29624 366 47 little little ADJ eblip-29624 366 48 assistance assistance NOUN eblip-29624 366 49 c. c. NOUN eblip-29624 366 50                 SPACE eblip-29624 366 51 too too ADV eblip-29624 366 52 much much ADJ eblip-29624 366 53 assistance assistance NOUN eblip-29624 366 54     SPACE eblip-29624 366 55 3 3 NUM eblip-29624 366 56 . . PUNCT eblip-29624 366 57               SPACE eblip-29624 366 58 this this DET eblip-29624 366 59 chat chat PROPN eblip-29624 366 60 service service NOUN eblip-29624 366 61 is be AUX eblip-29624 366 62 a. a. NOUN eblip-29624 366 63               SPACE eblip-29624 366 64 my my PRON eblip-29624 366 65 preferred preferred ADJ eblip-29624 366 66 way way NOUN eblip-29624 366 67 of of ADP eblip-29624 366 68 getting get VERB eblip-29624 366 69 library library NOUN eblip-29624 366 70 help help NOUN eblip-29624 366 71 b. b. VERB eblip-29624 366 72               SPACE eblip-29624 366 73 a a DET eblip-29624 366 74 good good ADJ eblip-29624 366 75 way way NOUN eblip-29624 366 76 of of ADP eblip-29624 366 77 getting get VERB eblip-29624 366 78 library library NOUN eblip-29624 366 79 help help VERB eblip-29624 366 80 c. c. PROPN eblip-29624 366 81                 SPACE eblip-29624 366 82 a a DET eblip-29624 366 83 satisfactory satisfactory ADJ eblip-29624 366 84 way way NOUN eblip-29624 366 85 of of ADP eblip-29624 366 86 getting get VERB eblip-29624 366 87 library library NOUN eblip-29624 366 88 help help VERB eblip-29624 366 89 d. d. PROPN eblip-29624 366 90               SPACE eblip-29624 366 91 a a DET eblip-29624 366 92 poor poor ADJ eblip-29624 366 93 way way NOUN eblip-29624 366 94 of of ADP eblip-29624 366 95 getting get VERB eblip-29624 366 96 library library NOUN eblip-29624 366 97 help help VERB eblip-29624 366 98 e. e. PROPN eblip-29624 366 99               SPACE eblip-29624 366 100 a a DET eblip-29624 366 101 last last ADJ eblip-29624 366 102 resort resort NOUN eblip-29624 366 103 for for ADP eblip-29624 366 104 getting get VERB eblip-29624 366 105 library library NOUN eblip-29624 366 106 help help NOUN eblip-29624 366 107     SPACE eblip-29624 366 108 4 4 NUM eblip-29624 366 109 . . PUNCT eblip-29624 366 110               SPACE eblip-29624 366 111 would would AUX eblip-29624 366 112 you you PRON eblip-29624 366 113 use use VERB eblip-29624 366 114 this this DET eblip-29624 366 115 service service NOUN eblip-29624 366 116 again again ADV eblip-29624 366 117 ? ? PUNCT eblip-29624 367 1 a. a. NOUN eblip-29624 367 2               SPACE eblip-29624 367 3 yes yes PROPN eblip-29624 367 4 b. b. PROPN eblip-29624 367 5               SPACE eblip-29624 367 6 no no DET eblip-29624 367 7     SPACE eblip-29624 367 8 the the DET eblip-29624 367 9 following follow VERB eblip-29624 367 10 questions question NOUN eblip-29624 367 11 also also ADV eblip-29624 367 12 appear appear VERB eblip-29624 367 13 on on ADP eblip-29624 367 14 the the DET eblip-29624 367 15 exit exit NOUN eblip-29624 367 16 survey survey NOUN eblip-29624 367 17 , , PUNCT eblip-29624 367 18 but but CCONJ eblip-29624 367 19 were be AUX eblip-29624 367 20 not not PART eblip-29624 367 21 included include VERB eblip-29624 367 22 in in ADP eblip-29624 367 23 this this DET eblip-29624 367 24 study study NOUN eblip-29624 367 25 . . PUNCT eblip-29624 367 26     SPACE eblip-29624 368 1 1 1 NUM eblip-29624 368 2 . . PUNCT eblip-29624 368 3               SPACE eblip-29624 368 4 was be AUX eblip-29624 368 5 this this PRON eblip-29624 368 6 your your PRON eblip-29624 368 7 first first ADJ eblip-29624 368 8 time time NOUN eblip-29624 368 9 using use VERB eblip-29624 368 10 the the DET eblip-29624 368 11 service service NOUN eblip-29624 368 12 ? ? PUNCT eblip-29624 369 1 a. a. NOUN eblip-29624 369 2               SPACE eblip-29624 369 3 yes yes PROPN eblip-29624 369 4 b. b. PROPN eblip-29624 369 5               SPACE eblip-29624 369 6 no no DET eblip-29624 369 7     SPACE eblip-29624 369 8 2 2 NUM eblip-29624 369 9 . . PUNCT eblip-29624 369 10               SPACE eblip-29624 369 11 where where SCONJ eblip-29624 369 12 were be AUX eblip-29624 369 13 you you PRON eblip-29624 369 14 when when SCONJ eblip-29624 369 15 you you PRON eblip-29624 369 16 chatted chat VERB eblip-29624 369 17 with with ADP eblip-29624 369 18 us we PRON eblip-29624 369 19 today today NOUN eblip-29624 369 20 ? ? PUNCT eblip-29624 370 1 a. a. NOUN eblip-29624 370 2               SPACE eblip-29624 370 3 off off ADP eblip-29624 370 4 campus campus PROPN eblip-29624 370 5 b. b. PROPN eblip-29624 370 6               SPACE eblip-29624 370 7 on on ADP eblip-29624 370 8 campus campus NOUN eblip-29624 370 9 but but CCONJ eblip-29624 370 10 not not PART eblip-29624 370 11 in in ADP eblip-29624 370 12 the the DET eblip-29624 370 13 library library PROPN eblip-29624 370 14 c. c. PROPN eblip-29624 370 15                 SPACE eblip-29624 370 16 in in ADP eblip-29624 370 17 the the DET eblip-29624 370 18 library library NOUN eblip-29624 370 19     SPACE eblip-29624 370 20 3 3 X eblip-29624 370 21 . . PUNCT eblip-29624 370 22               SPACE eblip-29624 370 23 how how SCONJ eblip-29624 370 24 did do AUX eblip-29624 370 25 you you PRON eblip-29624 370 26 find find VERB eblip-29624 370 27 out out ADP eblip-29624 370 28 about about ADP eblip-29624 370 29 this this DET eblip-29624 370 30 service service NOUN eblip-29624 370 31 ? ? PUNCT eblip-29624 371 1 ( ( PUNCT eblip-29624 371 2 users user NOUN eblip-29624 371 3 could could AUX eblip-29624 371 4 select select VERB eblip-29624 371 5 more more ADJ eblip-29624 371 6 than than ADP eblip-29624 371 7 one one NUM eblip-29624 371 8 response response NOUN eblip-29624 371 9 . . PUNCT eblip-29624 371 10 ) ) PUNCT eblip-29624 372 1 a. a. NOUN eblip-29624 372 2               SPACE eblip-29624 372 3 library library PROPN eblip-29624 372 4 website website NOUN eblip-29624 372 5 b. b. PROPN eblip-29624 372 6               SPACE eblip-29624 372 7 librarian librarian PROPN eblip-29624 372 8 c. c. PROPN eblip-29624 372 9                 SPACE eblip-29624 372 10 library library NOUN eblip-29624 372 11 instruction instruction NOUN eblip-29624 372 12 session session NOUN eblip-29624 372 13 d. d. PROPN eblip-29624 372 14               SPACE eblip-29624 372 15 friend friend PROPN eblip-29624 372 16 e. e. PROPN eblip-29624 372 17               SPACE eblip-29624 372 18 professor professor NOUN eblip-29624 372 19 or or CCONJ eblip-29624 372 20 ta ta ADP eblip-29624 372 21 f. f. PROPN eblip-29624 372 22                 SPACE eblip-29624 372 23 promotional promotional ADJ eblip-29624 372 24 material material NOUN eblip-29624 372 25 ( ( PUNCT eblip-29624 372 26 poster poster NOUN eblip-29624 372 27 , , PUNCT eblip-29624 372 28 flyer flyer NOUN eblip-29624 372 29 , , PUNCT eblip-29624 372 30 etc etc X eblip-29624 372 31 . . X eblip-29624 372 32 ) ) PUNCT eblip-29624 373 1 g. g. NOUN eblip-29624 373 2               SPACE eblip-29624 373 3 social social ADJ eblip-29624 373 4 media medium NOUN eblip-29624 373 5 h. h. PROPN eblip-29624 373 6               SPACE eblip-29624 373 7 other other ADJ eblip-29624 373 8 ( ( PUNCT eblip-29624 373 9 free free ADJ eblip-29624 373 10 text text NOUN eblip-29624 373 11 response response NOUN eblip-29624 373 12 ) ) PUNCT eblip-29624 373 13     SPACE eblip-29624 373 14 4 4 NUM eblip-29624 373 15 . . PUNCT eblip-29624 373 16               SPACE eblip-29624 373 17 other other ADJ eblip-29624 373 18 feedback feedback NOUN eblip-29624 373 19 or or CCONJ eblip-29624 373 20 suggestions suggestion NOUN eblip-29624 373 21 ( ( PUNCT eblip-29624 373 22 free free ADJ eblip-29624 373 23 text text NOUN eblip-29624 373 24 response response NOUN eblip-29624 373 25 ) ) PUNCT eblip-29624 373 26             SPACE