id	sid	tid	token	lemma	pos
eblip-29727	1	1	evidence	evidence	NOUN
eblip-29727	1	2	summary	summary	NOUN
eblip-29727	1	3	  	  	SPACE
eblip-29727	1	4	analysis	analysis	NOUN
eblip-29727	1	5	of	of	ADP
eblip-29727	1	6	question	question	NOUN
eblip-29727	1	7	type	type	NOUN
eblip-29727	1	8	can	can	AUX
eblip-29727	1	9	help	help	VERB
eblip-29727	1	10	inform	inform	VERB
eblip-29727	1	11	chat	chat	VERB
eblip-29727	1	12	staffing	staffing	NOUN
eblip-29727	1	13	decisions	decision	NOUN
eblip-29727	1	14	  	  	SPACE
eblip-29727	1	15	a	a	DET
eblip-29727	1	16	review	review	NOUN
eblip-29727	1	17	of	of	ADP
eblip-29727	1	18	:	:	PUNCT
eblip-29727	1	19	meert	meert	PROPN
eblip-29727	1	20	-	-	PUNCT
eblip-29727	1	21	williston	williston	PROPN
eblip-29727	1	22	,	,	PUNCT
eblip-29727	1	23	d.	d.	PROPN
eblip-29727	1	24	,	,	PUNCT
eblip-29727	1	25	&	&	CCONJ
eblip-29727	1	26	sandieson	sandieson	PROPN
eblip-29727	1	27	,	,	PUNCT
eblip-29727	1	28	r.	r.	PROPN
eblip-29727	1	29	(	(	PUNCT
eblip-29727	1	30	2019	2019	NUM
eblip-29727	1	31	)	)	PUNCT
eblip-29727	1	32	.	.	PUNCT
eblip-29727	2	1	online	online	PROPN
eblip-29727	2	2	chat	chat	PROPN
eblip-29727	2	3	reference	reference	NOUN
eblip-29727	2	4	:	:	PUNCT
eblip-29727	2	5	question	question	NOUN
eblip-29727	2	6	type	type	NOUN
eblip-29727	2	7	and	and	CCONJ
eblip-29727	2	8	the	the	DET
eblip-29727	2	9	implication	implication	NOUN
eblip-29727	2	10	for	for	ADP
eblip-29727	2	11	staffing	staffing	NOUN
eblip-29727	2	12	in	in	ADP
eblip-29727	2	13	a	a	DET
eblip-29727	2	14	large	large	ADJ
eblip-29727	2	15	academic	academic	ADJ
eblip-29727	2	16	library	library	NOUN
eblip-29727	2	17	.	.	PUNCT
eblip-29727	3	1	the	the	DET
eblip-29727	3	2	reference	reference	NOUN
eblip-29727	3	3	librarian	librarian	NOUN
eblip-29727	3	4	,	,	PUNCT
eblip-29727	3	5	60(1	60(1	NUM
eblip-29727	3	6	)	)	PUNCT
eblip-29727	3	7	,	,	PUNCT
eblip-29727	3	8	51	51	NUM
eblip-29727	3	9	-	-	SYM
eblip-29727	3	10	61	61	NUM
eblip-29727	3	11	.	.	PUNCT
eblip-29727	3	12	 	 	SPACE
eblip-29727	3	13	http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688	http://www.tandfonline.com/doi/full/10.1080/02763877.2018.1515688	NOUN
eblip-29727	3	14	    	    	SPACE
eblip-29727	3	15	reviewed	review	VERB
eblip-29727	3	16	by	by	ADP
eblip-29727	3	17	:	:	PUNCT
eblip-29727	3	18	heather	heather	PROPN
eblip-29727	3	19	macdonald	macdonald	PROPN
eblip-29727	3	20	health	health	PROPN
eblip-29727	3	21	and	and	CCONJ
eblip-29727	3	22	biosciences	bioscience	NOUN
eblip-29727	3	23	librarian	librarian	ADJ
eblip-29727	3	24	macodrum	macodrum	PROPN
eblip-29727	3	25	library	library	PROPN
eblip-29727	3	26	carleton	carleton	PROPN
eblip-29727	3	27	university	university	PROPN
eblip-29727	3	28	ottawa	ottawa	PROPN
eblip-29727	3	29	,	,	PUNCT
eblip-29727	3	30	ontario	ontario	PROPN
eblip-29727	3	31	,	,	PUNCT
eblip-29727	3	32	canada	canada	PROPN
eblip-29727	3	33	email	email	NOUN
eblip-29727	3	34	:	:	PUNCT
eblip-29727	3	35	heather.macdonald@carleton.ca	heather.macdonald@carleton.ca	PROPN
eblip-29727	3	36	  	  	SPACE
eblip-29727	3	37	received	receive	VERB
eblip-29727	3	38	:	:	PUNCT
eblip-29727	3	39	7	7	NUM
eblip-29727	3	40	feb	feb	X
eblip-29727	3	41	.	.	PROPN
eblip-29727	3	42	2020	2020	NUM
eblip-29727	3	43	                                                                	                                                                	SPACE
eblip-29727	3	44	accepted	accept	VERB
eblip-29727	3	45	:	:	PUNCT
eblip-29727	3	46	 	 	SPACE
eblip-29727	3	47	30	30	NUM
eblip-29727	3	48	mar	mar	PROPN
eblip-29727	3	49	.	.	PROPN
eblip-29727	3	50	2020	2020	NUM
eblip-29727	3	51	     	     	SPACE
eblip-29727	3	52	2020	2020	NUM
eblip-29727	4	1	macdonald	macdonald	PROPN
eblip-29727	4	2	.	.	PUNCT
eblip-29727	5	1	this	this	PRON
eblip-29727	5	2	is	be	AUX
eblip-29727	5	3	an	an	DET
eblip-29727	5	4	open	open	ADJ
eblip-29727	5	5	access	access	NOUN
eblip-29727	5	6	article	article	NOUN
eblip-29727	5	7	distributed	distribute	VERB
eblip-29727	5	8	under	under	ADP
eblip-29727	5	9	the	the	DET
eblip-29727	5	10	terms	term	NOUN
eblip-29727	5	11	of	of	ADP
eblip-29727	5	12	the	the	DET
eblip-29727	5	13	creative	creative	ADJ
eblip-29727	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29727	5	15	alike	alike	ADJ
eblip-29727	5	16	license	license	VERB
eblip-29727	5	17	4.0	4.0	NUM
eblip-29727	5	18	international	international	ADJ
eblip-29727	5	19	(	(	PUNCT
eblip-29727	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29727	5	21	)	)	PUNCT
eblip-29727	5	22	,	,	PUNCT
eblip-29727	5	23	which	which	PRON
eblip-29727	5	24	permits	permit	VERB
eblip-29727	5	25	unrestricted	unrestricted	ADJ
eblip-29727	5	26	use	use	NOUN
eblip-29727	5	27	,	,	PUNCT
eblip-29727	5	28	distribution	distribution	NOUN
eblip-29727	5	29	,	,	PUNCT
eblip-29727	5	30	and	and	CCONJ
eblip-29727	5	31	reproduction	reproduction	NOUN
eblip-29727	5	32	in	in	ADP
eblip-29727	5	33	any	any	DET
eblip-29727	5	34	medium	medium	NOUN
eblip-29727	5	35	,	,	PUNCT
eblip-29727	5	36	provided	provide	VERB
eblip-29727	5	37	the	the	DET
eblip-29727	5	38	original	original	ADJ
eblip-29727	5	39	work	work	NOUN
eblip-29727	5	40	is	be	AUX
eblip-29727	5	41	properly	properly	ADV
eblip-29727	5	42	attributed	attribute	VERB
eblip-29727	5	43	,	,	PUNCT
eblip-29727	5	44	not	not	PART
eblip-29727	5	45	used	use	VERB
eblip-29727	5	46	for	for	ADP
eblip-29727	5	47	commercial	commercial	ADJ
eblip-29727	5	48	purposes	purpose	NOUN
eblip-29727	5	49	,	,	PUNCT
eblip-29727	5	50	and	and	CCONJ
eblip-29727	5	51	,	,	PUNCT
eblip-29727	5	52	if	if	SCONJ
eblip-29727	5	53	transformed	transform	VERB
eblip-29727	5	54	,	,	PUNCT
eblip-29727	5	55	the	the	DET
eblip-29727	5	56	resulting	result	VERB
eblip-29727	5	57	work	work	NOUN
eblip-29727	5	58	is	be	AUX
eblip-29727	5	59	redistributed	redistribute	VERB
eblip-29727	5	60	under	under	ADP
eblip-29727	5	61	the	the	DET
eblip-29727	5	62	same	same	ADJ
eblip-29727	5	63	or	or	CCONJ
eblip-29727	5	64	similar	similar	ADJ
eblip-29727	5	65	license	license	NOUN
eblip-29727	5	66	to	to	ADP
eblip-29727	5	67	this	this	DET
eblip-29727	5	68	one	one	NUM
eblip-29727	5	69	.	.	PUNCT
eblip-29727	5	70	    	    	SPACE
eblip-29727	6	1	doi	doi	NOUN
eblip-29727	6	2	:	:	PUNCT
eblip-29727	6	3	10.18438	10.18438	NUM
eblip-29727	6	4	/	/	SYM
eblip-29727	6	5	eblip29727	eblip29727	PROPN
eblip-29727	6	6	    	    	SPACE
eblip-29727	6	7	abstract	abstract	ADJ
eblip-29727	6	8	  	  	SPACE
eblip-29727	6	9	objective	objective	NOUN
eblip-29727	6	10	–	–	PUNCT
eblip-29727	6	11	determine	determine	VERB
eblip-29727	6	12	the	the	DET
eblip-29727	6	13	type	type	NOUN
eblip-29727	6	14	of	of	ADP
eblip-29727	6	15	online	online	ADJ
eblip-29727	6	16	chat	chat	VERB
eblip-29727	6	17	questions	question	NOUN
eblip-29727	6	18	to	to	PART
eblip-29727	6	19	help	help	VERB
eblip-29727	6	20	inform	inform	VERB
eblip-29727	6	21	staffing	staffing	NOUN
eblip-29727	6	22	decisions	decision	NOUN
eblip-29727	6	23	for	for	ADP
eblip-29727	6	24	chat	chat	NOUN
eblip-29727	6	25	reference	reference	NOUN
eblip-29727	6	26	service	service	NOUN
eblip-29727	6	27	considering	consider	VERB
eblip-29727	6	28	their	their	PRON
eblip-29727	6	29	library	library	NOUN
eblip-29727	6	30	’s	’s	PART
eblip-29727	6	31	service	service	NOUN
eblip-29727	6	32	mandate	mandate	NOUN
eblip-29727	6	33	.	.	PUNCT
eblip-29727	6	34	  	  	SPACE
eblip-29727	6	35	design	design	NOUN
eblip-29727	6	36	–	–	PUNCT
eblip-29727	6	37	content	content	NOUN
eblip-29727	6	38	analysis	analysis	NOUN
eblip-29727	6	39	of	of	ADP
eblip-29727	6	40	consortial	consortial	ADJ
eblip-29727	6	41	online	online	ADJ
eblip-29727	6	42	chat	chat	NOUN
eblip-29727	6	43	questions	question	NOUN
eblip-29727	6	44	.	.	PUNCT
eblip-29727	6	45	  	  	SPACE
eblip-29727	7	1	setting	set	VERB
eblip-29727	7	2	–	–	PUNCT
eblip-29727	7	3	large	large	ADJ
eblip-29727	7	4	academic	academic	ADJ
eblip-29727	7	5	library	library	NOUN
eblip-29727	7	6	in	in	ADP
eblip-29727	7	7	canada	canada	PROPN
eblip-29727	7	8	.	.	PUNCT
eblip-29727	7	9	  	  	SPACE
eblip-29727	8	1	subjects	subject	NOUN
eblip-29727	8	2	–	–	PUNCT
eblip-29727	8	3	analysis	analysis	NOUN
eblip-29727	8	4	included	include	VERB
eblip-29727	8	5	2,734	2,734	NUM
eblip-29727	8	6	chat	chat	NOUN
eblip-29727	8	7	question	question	NOUN
eblip-29727	8	8	transcripts	transcript	NOUN
eblip-29727	8	9	.	.	PUNCT
eblip-29727	8	10	  	  	SPACE
eblip-29727	8	11	methods	method	NOUN
eblip-29727	8	12	–	–	PUNCT
eblip-29727	8	13	the	the	DET
eblip-29727	8	14	authors	author	NOUN
eblip-29727	8	15	analyzed	analyze	VERB
eblip-29727	8	16	chat	chat	NOUN
eblip-29727	8	17	question	question	NOUN
eblip-29727	8	18	transcripts	transcript	NOUN
eblip-29727	8	19	from	from	ADP
eblip-29727	8	20	patrons	patron	NOUN
eblip-29727	8	21	at	at	ADP
eblip-29727	8	22	the	the	DET
eblip-29727	8	23	institution	institution	NOUN
eblip-29727	8	24	for	for	ADP
eblip-29727	8	25	the	the	DET
eblip-29727	8	26	period	period	NOUN
eblip-29727	8	27	of	of	ADP
eblip-29727	8	28	time	time	NOUN
eblip-29727	8	29	from	from	ADP
eblip-29727	8	30	september	september	PROPN
eblip-29727	8	31	2013	2013	NUM
eblip-29727	8	32	to	to	ADP
eblip-29727	8	33	august	august	PROPN
eblip-29727	8	34	2014	2014	NUM
eblip-29727	8	35	.	.	PUNCT
eblip-29727	8	36	  	  	SPACE
eblip-29727	9	1	the	the	DET
eblip-29727	9	2	authors	author	NOUN
eblip-29727	9	3	coded	code	VERB
eblip-29727	9	4	transcripts	transcript	NOUN
eblip-29727	9	5	by	by	ADP
eblip-29727	9	6	question	question	NOUN
eblip-29727	9	7	type	type	NOUN
eblip-29727	9	8	using	use	VERB
eblip-29727	9	9	a	a	DET
eblip-29727	9	10	coding	code	VERB
eblip-29727	9	11	tool	tool	NOUN
eblip-29727	9	12	created	create	VERB
eblip-29727	9	13	by	by	ADP
eblip-29727	9	14	the	the	DET
eblip-29727	9	15	authors	author	NOUN
eblip-29727	9	16	.	.	PUNCT
eblip-29727	10	1	for	for	ADP
eblip-29727	10	2	transcripts	transcript	NOUN
eblip-29727	10	3	that	that	PRON
eblip-29727	10	4	fit	fit	VERB
eblip-29727	10	5	more	more	ADJ
eblip-29727	10	6	than	than	ADP
eblip-29727	10	7	one	one	NUM
eblip-29727	10	8	question	question	NOUN
eblip-29727	10	9	type	type	NOUN
eblip-29727	10	10	,	,	PUNCT
eblip-29727	10	11	the	the	DET
eblip-29727	10	12	authors	author	NOUN
eblip-29727	10	13	chose	choose	VERB
eblip-29727	10	14	the	the	DET
eblip-29727	10	15	most	most	ADV
eblip-29727	10	16	prominent	prominent	ADJ
eblip-29727	10	17	type	type	NOUN
eblip-29727	10	18	.	.	PUNCT
eblip-29727	10	19	  	  	SPACE
eblip-29727	10	20	main	main	ADJ
eblip-29727	10	21	results	result	NOUN
eblip-29727	10	22	–	–	PUNCT
eblip-29727	10	23	the	the	DET
eblip-29727	10	24	authors	author	NOUN
eblip-29727	10	25	coded	code	VERB
eblip-29727	10	26	the	the	DET
eblip-29727	10	27	chat	chat	NOUN
eblip-29727	10	28	questions	question	NOUN
eblip-29727	10	29	as	as	SCONJ
eblip-29727	10	30	follows	follow	VERB
eblip-29727	10	31	:	:	PUNCT
eblip-29727	10	32	service	service	NOUN
eblip-29727	10	33	(	(	PUNCT
eblip-29727	10	34	51	51	NUM
eblip-29727	10	35	%	%	NOUN
eblip-29727	10	36	)	)	PUNCT
eblip-29727	10	37	,	,	PUNCT
eblip-29727	10	38	reference	reference	NOUN
eblip-29727	10	39	(	(	PUNCT
eblip-29727	10	40	25	25	NUM
eblip-29727	10	41	%	%	NOUN
eblip-29727	10	42	)	)	PUNCT
eblip-29727	10	43	,	,	PUNCT
eblip-29727	10	44	citation	citation	NOUN
eblip-29727	10	45	(	(	PUNCT
eblip-29727	10	46	9	9	NUM
eblip-29727	10	47	%	%	NOUN
eblip-29727	10	48	)	)	PUNCT
eblip-29727	10	49	,	,	PUNCT
eblip-29727	10	50	technology	technology	NOUN
eblip-29727	10	51	(	(	PUNCT
eblip-29727	10	52	7	7	NUM
eblip-29727	10	53	%	%	NOUN
eblip-29727	10	54	)	)	PUNCT
eblip-29727	10	55	,	,	PUNCT
eblip-29727	10	56	and	and	CCONJ
eblip-29727	10	57	miscellaneous	miscellaneous	ADJ
eblip-29727	10	58	(	(	PUNCT
eblip-29727	10	59	8	8	NUM
eblip-29727	10	60	%	%	NOUN
eblip-29727	10	61	)	)	PUNCT
eblip-29727	10	62	.	.	PUNCT
eblip-29727	11	1	the	the	DET
eblip-29727	11	2	majority	majority	NOUN
eblip-29727	11	3	of	of	ADP
eblip-29727	11	4	service	service	NOUN
eblip-29727	11	5	questions	question	NOUN
eblip-29727	11	6	were	be	AUX
eblip-29727	11	7	informational	informational	ADJ
eblip-29727	11	8	,	,	PUNCT
eblip-29727	11	9	followed	follow	VERB
eblip-29727	11	10	by	by	ADP
eblip-29727	11	11	account	account	NOUN
eblip-29727	11	12	related	relate	VERB
eblip-29727	11	13	questions	question	NOUN
eblip-29727	11	14	.	.	PUNCT
eblip-29727	11	15	  	  	SPACE
eblip-29727	12	1	most	most	ADJ
eblip-29727	12	2	of	of	ADP
eblip-29727	12	3	the	the	DET
eblip-29727	12	4	reference	reference	NOUN
eblip-29727	12	5	chat	chat	VERB
eblip-29727	12	6	questions	question	NOUN
eblip-29727	12	7	were	be	AUX
eblip-29727	12	8	ready	ready	ADJ
eblip-29727	12	9	reference	reference	NOUN
eblip-29727	12	10	with	with	ADP
eblip-29727	12	11	only	only	ADV
eblip-29727	12	12	16	16	NUM
eblip-29727	12	13	%	%	NOUN
eblip-29727	12	14	(	(	PUNCT
eblip-29727	12	15	4	4	NUM
eblip-29727	12	16	%	%	NOUN
eblip-29727	12	17	of	of	ADP
eblip-29727	12	18	the	the	DET
eblip-29727	12	19	total	total	ADJ
eblip-29727	12	20	number	number	NOUN
eblip-29727	12	21	of	of	ADP
eblip-29727	12	22	chat	chat	NOUN
eblip-29727	12	23	questions	question	NOUN
eblip-29727	12	24	)	)	PUNCT
eblip-29727	12	25	being	be	AUX
eblip-29727	12	26	in	in	ADP
eblip-29727	12	27	-	-	PUNCT
eblip-29727	12	28	depth	depth	NOUN
eblip-29727	12	29	.	.	PUNCT
eblip-29727	13	1	after	after	ADP
eblip-29727	13	2	removing	remove	VERB
eblip-29727	13	3	miscellaneous	miscellaneous	ADJ
eblip-29727	13	4	questions	question	NOUN
eblip-29727	13	5	,	,	PUNCT
eblip-29727	13	6	those	those	PRON
eblip-29727	13	7	that	that	PRON
eblip-29727	13	8	required	require	VERB
eblip-29727	13	9	a	a	DET
eblip-29727	13	10	high	high	ADJ
eblip-29727	13	11	level	level	NOUN
eblip-29727	13	12	of	of	ADP
eblip-29727	13	13	expertise	expertise	NOUN
eblip-29727	13	14	(	(	PUNCT
eblip-29727	13	15	in	in	ADP
eblip-29727	13	16	-	-	PUNCT
eblip-29727	13	17	depth	depth	NOUN
eblip-29727	13	18	reference	reference	NOUN
eblip-29727	13	19	,	,	PUNCT
eblip-29727	13	20	instructional	instructional	ADJ
eblip-29727	13	21	,	,	PUNCT
eblip-29727	13	22	copyright	copyright	NOUN
eblip-29727	13	23	,	,	PUNCT
eblip-29727	13	24	or	or	CCONJ
eblip-29727	13	25	citation	citation	NOUN
eblip-29727	13	26	)	)	PUNCT
eblip-29727	13	27	equaled	equal	VERB
eblip-29727	13	28	19	19	NUM
eblip-29727	13	29	%	%	NOUN
eblip-29727	13	30	.	.	PUNCT
eblip-29727	13	31	  	  	SPACE
eblip-29727	13	32	conclusion	conclusion	NOUN
eblip-29727	13	33	–	–	PUNCT
eblip-29727	13	34	at	at	ADP
eblip-29727	13	35	this	this	DET
eblip-29727	13	36	institution	institution	NOUN
eblip-29727	13	37	,	,	PUNCT
eblip-29727	13	38	one	one	NUM
eblip-29727	13	39	in	in	ADP
eblip-29727	13	40	five	five	NUM
eblip-29727	13	41	chat	chat	NOUN
eblip-29727	13	42	questions	question	NOUN
eblip-29727	13	43	needed	need	VERB
eblip-29727	13	44	a	a	DET
eblip-29727	13	45	high	high	ADJ
eblip-29727	13	46	level	level	NOUN
eblip-29727	13	47	of	of	ADP
eblip-29727	13	48	expertise	expertise	NOUN
eblip-29727	13	49	.	.	PUNCT
eblip-29727	13	50	  	  	SPACE
eblip-29727	14	1	library	library	ADJ
eblip-29727	14	2	assistants	assistant	NOUN
eblip-29727	14	3	with	with	ADP
eblip-29727	14	4	sufficient	sufficient	ADJ
eblip-29727	14	5	expertise	expertise	NOUN
eblip-29727	14	6	could	could	AUX
eblip-29727	14	7	effectively	effectively	ADV
eblip-29727	14	8	answer	answer	VERB
eblip-29727	14	9	circulation	circulation	NOUN
eblip-29727	14	10	and	and	CCONJ
eblip-29727	14	11	general	general	ADJ
eblip-29727	14	12	reference	reference	NOUN
eblip-29727	14	13	questions	question	NOUN
eblip-29727	14	14	.	.	PUNCT
eblip-29727	14	15	  	  	SPACE
eblip-29727	14	16	with	with	ADP
eblip-29727	14	17	training	training	NOUN
eblip-29727	14	18	they	they	PRON
eblip-29727	14	19	could	could	AUX
eblip-29727	14	20	triage	triage	VERB
eblip-29727	14	21	complex	complex	ADJ
eblip-29727	14	22	questions	question	NOUN
eblip-29727	14	23	.	.	PUNCT
eblip-29727	14	24	  	  	SPACE
eblip-29727	15	1	commentary	commentary	NOUN
eblip-29727	15	2	  	  	SPACE
eblip-29727	15	3	this	this	DET
eblip-29727	15	4	evidence	evidence	NOUN
eblip-29727	15	5	summary	summary	NOUN
eblip-29727	15	6	used	use	VERB
eblip-29727	15	7	the	the	DET
eblip-29727	15	8	cat	cat	NOUN
eblip-29727	15	9	critical	critical	ADJ
eblip-29727	15	10	appraisal	appraisal	NOUN
eblip-29727	15	11	tool	tool	NOUN
eblip-29727	15	12	(	(	PUNCT
eblip-29727	15	13	perryman	perryman	PROPN
eblip-29727	15	14	&	&	CCONJ
eblip-29727	15	15	rathbun	rathbun	PROPN
eblip-29727	15	16	-	-	PUNCT
eblip-29727	15	17	grubb	grubb	PROPN
eblip-29727	15	18	,	,	PUNCT
eblip-29727	15	19	2014	2014	NUM
eblip-29727	15	20	)	)	PUNCT
eblip-29727	15	21	.	.	PUNCT
eblip-29727	15	22	  	  	SPACE
eblip-29727	16	1	the	the	DET
eblip-29727	16	2	authors	author	NOUN
eblip-29727	16	3	clearly	clearly	ADV
eblip-29727	16	4	state	state	VERB
eblip-29727	16	5	the	the	DET
eblip-29727	16	6	objectives	objective	NOUN
eblip-29727	16	7	for	for	ADP
eblip-29727	16	8	this	this	DET
eblip-29727	16	9	study	study	NOUN
eblip-29727	16	10	.	.	PUNCT
eblip-29727	16	11	  	  	SPACE
eblip-29727	16	12	however	however	ADV
eblip-29727	16	13	,	,	PUNCT
eblip-29727	16	14	the	the	DET
eblip-29727	16	15	mandate	mandate	NOUN
eblip-29727	16	16	for	for	ADP
eblip-29727	16	17	the	the	DET
eblip-29727	16	18	library	library	NOUN
eblip-29727	16	19	is	be	AUX
eblip-29727	16	20	not	not	PART
eblip-29727	16	21	stated	state	VERB
eblip-29727	16	22	explicitly	explicitly	ADV
eblip-29727	16	23	.	.	PUNCT
eblip-29727	17	1	as	as	SCONJ
eblip-29727	17	2	the	the	DET
eblip-29727	17	3	authors	author	NOUN
eblip-29727	17	4	’	'	PUNCT
eblip-29727	17	5	conclusion	conclusion	NOUN
eblip-29727	17	6	takes	take	VERB
eblip-29727	17	7	into	into	ADP
eblip-29727	17	8	account	account	NOUN
eblip-29727	17	9	their	their	PRON
eblip-29727	17	10	service	service	NOUN
eblip-29727	17	11	mandate	mandate	NOUN
eblip-29727	17	12	,	,	PUNCT
eblip-29727	17	13	it	it	PRON
eblip-29727	17	14	would	would	AUX
eblip-29727	17	15	be	be	AUX
eblip-29727	17	16	helpful	helpful	ADJ
eblip-29727	17	17	to	to	PART
eblip-29727	17	18	have	have	VERB
eblip-29727	17	19	a	a	DET
eblip-29727	17	20	clear	clear	ADJ
eblip-29727	17	21	statement	statement	NOUN
eblip-29727	17	22	of	of	ADP
eblip-29727	17	23	the	the	DET
eblip-29727	17	24	mandate	mandate	NOUN
eblip-29727	17	25	.	.	PUNCT
eblip-29727	18	1	it	it	PRON
eblip-29727	18	2	appears	appear	VERB
eblip-29727	18	3	that	that	SCONJ
eblip-29727	18	4	the	the	DET
eblip-29727	18	5	service	service	NOUN
eblip-29727	18	6	mandate	mandate	NOUN
eblip-29727	18	7	is	be	AUX
eblip-29727	18	8	to	to	PART
eblip-29727	18	9	provide	provide	VERB
eblip-29727	18	10	as	as	ADV
eblip-29727	18	11	high	high	ADJ
eblip-29727	18	12	a	a	DET
eblip-29727	18	13	level	level	NOUN
eblip-29727	18	14	of	of	ADP
eblip-29727	18	15	expertise	expertise	NOUN
eblip-29727	18	16	as	as	ADP
eblip-29727	18	17	possible	possible	ADJ
eblip-29727	18	18	(	(	PUNCT
eblip-29727	18	19	complete	complete	ADJ
eblip-29727	18	20	reference	reference	NOUN
eblip-29727	18	21	service	service	NOUN
eblip-29727	18	22	)	)	PUNCT
eblip-29727	18	23	rather	rather	ADV
eblip-29727	18	24	than	than	ADP
eblip-29727	18	25	simply	simply	ADV
eblip-29727	18	26	directing	direct	VERB
eblip-29727	18	27	users	user	NOUN
eblip-29727	18	28	to	to	ADP
eblip-29727	18	29	resources	resource	NOUN
eblip-29727	18	30	.	.	PUNCT
eblip-29727	19	1	the	the	DET
eblip-29727	19	2	literature	literature	PROPN
eblip-29727	19	3	review	review	NOUN
eblip-29727	19	4	provides	provide	VERB
eblip-29727	19	5	adequate	adequate	ADJ
eblip-29727	19	6	background	background	NOUN
eblip-29727	19	7	on	on	ADP
eblip-29727	19	8	staffing	staff	VERB
eblip-29727	19	9	the	the	DET
eblip-29727	19	10	reference	reference	NOUN
eblip-29727	19	11	desk	desk	NOUN
eblip-29727	19	12	,	,	PUNCT
eblip-29727	19	13	staffing	staff	VERB
eblip-29727	19	14	chat	chat	NOUN
eblip-29727	19	15	reference	reference	NOUN
eblip-29727	19	16	,	,	PUNCT
eblip-29727	19	17	and	and	CCONJ
eblip-29727	19	18	whether	whether	SCONJ
eblip-29727	19	19	question	question	NOUN
eblip-29727	19	20	type	type	NOUN
eblip-29727	19	21	should	should	AUX
eblip-29727	19	22	impact	impact	VERB
eblip-29727	19	23	staffing	staffing	NOUN
eblip-29727	19	24	regardless	regardless	ADV
eblip-29727	19	25	of	of	ADP
eblip-29727	19	26	medium	medium	NOUN
eblip-29727	19	27	.	.	PUNCT
eblip-29727	19	28	    	    	SPACE
eblip-29727	19	29	the	the	DET
eblip-29727	19	30	data	datum	NOUN
eblip-29727	19	31	collected	collect	VERB
eblip-29727	19	32	is	be	AUX
eblip-29727	19	33	for	for	ADP
eblip-29727	19	34	an	an	DET
eblip-29727	19	35	entire	entire	ADJ
eblip-29727	19	36	year	year	NOUN
eblip-29727	19	37	which	which	PRON
eblip-29727	19	38	provides	provide	VERB
eblip-29727	19	39	a	a	DET
eblip-29727	19	40	broad	broad	ADJ
eblip-29727	19	41	view	view	NOUN
eblip-29727	19	42	of	of	ADP
eblip-29727	19	43	the	the	DET
eblip-29727	19	44	types	type	NOUN
eblip-29727	19	45	of	of	ADP
eblip-29727	19	46	questions	question	NOUN
eblip-29727	19	47	asked	ask	VERB
eblip-29727	19	48	at	at	ADP
eblip-29727	19	49	the	the	DET
eblip-29727	19	50	institution	institution	NOUN
eblip-29727	19	51	.	.	PUNCT
eblip-29727	20	1	the	the	DET
eblip-29727	20	2	authors	author	NOUN
eblip-29727	20	3	developed	develop	VERB
eblip-29727	20	4	a	a	DET
eblip-29727	20	5	comprehensive	comprehensive	ADJ
eblip-29727	20	6	coding	code	VERB
eblip-29727	20	7	scheme	scheme	NOUN
eblip-29727	20	8	to	to	PART
eblip-29727	20	9	evaluate	evaluate	VERB
eblip-29727	20	10	the	the	DET
eblip-29727	20	11	questions	question	NOUN
eblip-29727	20	12	which	which	PRON
eblip-29727	20	13	they	they	PRON
eblip-29727	20	14	provide	provide	VERB
eblip-29727	20	15	in	in	ADP
eblip-29727	20	16	an	an	DET
eblip-29727	20	17	appendix	appendix	NOUN
eblip-29727	20	18	.	.	PUNCT
eblip-29727	21	1	the	the	DET
eblip-29727	21	2	authors	author	NOUN
eblip-29727	21	3	do	do	AUX
eblip-29727	21	4	not	not	PART
eblip-29727	21	5	discuss	discuss	VERB
eblip-29727	21	6	the	the	DET
eblip-29727	21	7	development	development	NOUN
eblip-29727	21	8	of	of	ADP
eblip-29727	21	9	the	the	DET
eblip-29727	21	10	coding	code	VERB
eblip-29727	21	11	schema	schema	NOUN
eblip-29727	21	12	,	,	PUNCT
eblip-29727	21	13	whether	whether	SCONJ
eblip-29727	21	14	they	they	PRON
eblip-29727	21	15	did	do	AUX
eblip-29727	21	16	pilot	pilot	NOUN
eblip-29727	21	17	testing	testing	NOUN
eblip-29727	21	18	to	to	PART
eblip-29727	21	19	test	test	VERB
eblip-29727	21	20	reliability	reliability	NOUN
eblip-29727	21	21	,	,	PUNCT
eblip-29727	21	22	or	or	CCONJ
eblip-29727	21	23	if	if	SCONJ
eblip-29727	21	24	the	the	DET
eblip-29727	21	25	coding	coding	NOUN
eblip-29727	21	26	was	be	AUX
eblip-29727	21	27	done	do	VERB
eblip-29727	21	28	in	in	ADP
eblip-29727	21	29	duplicate	duplicate	NOUN
eblip-29727	21	30	.	.	PUNCT
eblip-29727	21	31	  	  	SPACE
eblip-29727	21	32	percentages	percentage	NOUN
eblip-29727	21	33	and	and	CCONJ
eblip-29727	21	34	raw	raw	ADJ
eblip-29727	21	35	data	datum	NOUN
eblip-29727	21	36	are	be	AUX
eblip-29727	21	37	provided	provide	VERB
eblip-29727	21	38	in	in	ADP
eblip-29727	21	39	tabular	tabular	NOUN
eblip-29727	21	40	and	and	CCONJ
eblip-29727	21	41	graphic	graphic	ADJ
eblip-29727	21	42	representations	representation	NOUN
eblip-29727	21	43	.	.	PUNCT
eblip-29727	21	44	  	  	SPACE
eblip-29727	22	1	they	they	PRON
eblip-29727	22	2	are	be	AUX
eblip-29727	22	3	easy	easy	ADJ
eblip-29727	22	4	to	to	PART
eblip-29727	22	5	read	read	VERB
eblip-29727	22	6	and	and	CCONJ
eblip-29727	22	7	present	present	VERB
eblip-29727	22	8	the	the	DET
eblip-29727	22	9	results	result	NOUN
eblip-29727	22	10	clearly	clearly	ADV
eblip-29727	22	11	.	.	PUNCT
eblip-29727	22	12	  	  	SPACE
eblip-29727	23	1	in	in	ADP
eblip-29727	23	2	order	order	NOUN
eblip-29727	23	3	to	to	PART
eblip-29727	23	4	calculate	calculate	VERB
eblip-29727	23	5	the	the	DET
eblip-29727	23	6	number	number	NOUN
eblip-29727	23	7	of	of	ADP
eblip-29727	23	8	questions	question	NOUN
eblip-29727	23	9	requiring	require	VERB
eblip-29727	23	10	a	a	DET
eblip-29727	23	11	high	high	ADJ
eblip-29727	23	12	level	level	NOUN
eblip-29727	23	13	of	of	ADP
eblip-29727	23	14	expertise	expertise	NOUN
eblip-29727	23	15	,	,	PUNCT
eblip-29727	23	16	the	the	DET
eblip-29727	23	17	authors	author	NOUN
eblip-29727	23	18	remove	remove	VERB
eblip-29727	23	19	the	the	DET
eblip-29727	23	20	miscellaneous	miscellaneous	ADJ
eblip-29727	23	21	questions	question	NOUN
eblip-29727	23	22	resulting	result	VERB
eblip-29727	23	23	in	in	ADP
eblip-29727	23	24	a	a	DET
eblip-29727	23	25	percentage	percentage	NOUN
eblip-29727	23	26	of	of	ADP
eblip-29727	23	27	19	19	NUM
eblip-29727	23	28	%	%	NOUN
eblip-29727	23	29	.	.	PUNCT
eblip-29727	23	30	  	  	SPACE
eblip-29727	24	1	it	it	PRON
eblip-29727	24	2	is	be	AUX
eblip-29727	24	3	not	not	PART
eblip-29727	24	4	clear	clear	ADJ
eblip-29727	24	5	why	why	SCONJ
eblip-29727	24	6	the	the	DET
eblip-29727	24	7	miscellaneous	miscellaneous	ADJ
eblip-29727	24	8	questions	question	NOUN
eblip-29727	24	9	should	should	AUX
eblip-29727	24	10	be	be	AUX
eblip-29727	24	11	removed	remove	VERB
eblip-29727	24	12	.	.	PUNCT
eblip-29727	24	13	  	  	SPACE
eblip-29727	24	14	when	when	SCONJ
eblip-29727	24	15	left	leave	VERB
eblip-29727	24	16	in	in	ADP
eblip-29727	24	17	,	,	PUNCT
eblip-29727	24	18	the	the	DET
eblip-29727	24	19	percentage	percentage	NOUN
eblip-29727	24	20	drops	drop	VERB
eblip-29727	24	21	to	to	ADP
eblip-29727	24	22	17	17	NUM
eblip-29727	24	23	%	%	NOUN
eblip-29727	24	24	.	.	PUNCT
eblip-29727	24	25	    	    	SPACE
eblip-29727	25	1	one	one	NUM
eblip-29727	25	2	potential	potential	ADJ
eblip-29727	25	3	limitation	limitation	NOUN
eblip-29727	25	4	of	of	ADP
eblip-29727	25	5	this	this	DET
eblip-29727	25	6	article	article	NOUN
eblip-29727	25	7	is	be	AUX
eblip-29727	25	8	the	the	DET
eblip-29727	25	9	absence	absence	NOUN
eblip-29727	25	10	of	of	ADP
eblip-29727	25	11	analysis	analysis	NOUN
eblip-29727	25	12	by	by	ADP
eblip-29727	25	13	student	student	NOUN
eblip-29727	25	14	status	status	NOUN
eblip-29727	25	15	.	.	PUNCT
eblip-29727	25	16	  	  	SPACE
eblip-29727	26	1	however	however	ADV
eblip-29727	26	2	,	,	PUNCT
eblip-29727	26	3	this	this	DET
eblip-29727	26	4	information	information	NOUN
eblip-29727	26	5	may	may	AUX
eblip-29727	26	6	not	not	PART
eblip-29727	26	7	be	be	AUX
eblip-29727	26	8	collected	collect	VERB
eblip-29727	26	9	automatically	automatically	ADV
eblip-29727	26	10	.	.	PUNCT
eblip-29727	26	11	  	  	SPACE
eblip-29727	27	1	the	the	DET
eblip-29727	27	2	authors	author	NOUN
eblip-29727	27	3	note	note	VERB
eblip-29727	27	4	a	a	DET
eblip-29727	27	5	potential	potential	ADJ
eblip-29727	27	6	critique	critique	NOUN
eblip-29727	27	7	of	of	ADP
eblip-29727	27	8	their	their	PRON
eblip-29727	27	9	study	study	NOUN
eblip-29727	27	10	:	:	PUNCT
eblip-29727	27	11	lack	lack	NOUN
eblip-29727	27	12	of	of	ADP
eblip-29727	27	13	a	a	DET
eblip-29727	27	14	comparison	comparison	NOUN
eblip-29727	27	15	of	of	ADP
eblip-29727	27	16	virtual	virtual	ADJ
eblip-29727	27	17	and	and	CCONJ
eblip-29727	27	18	in	in	ADP
eblip-29727	27	19	-	-	PUNCT
eblip-29727	27	20	person	person	NOUN
eblip-29727	27	21	questions	question	NOUN
eblip-29727	27	22	.	.	PUNCT
eblip-29727	27	23	  	  	SPACE
eblip-29727	28	1	they	they	PRON
eblip-29727	28	2	suggest	suggest	VERB
eblip-29727	28	3	this	this	PRON
eblip-29727	28	4	would	would	AUX
eblip-29727	28	5	be	be	AUX
eblip-29727	28	6	an	an	DET
eblip-29727	28	7	interesting	interesting	ADJ
eblip-29727	28	8	study	study	NOUN
eblip-29727	28	9	on	on	ADP
eblip-29727	28	10	its	its	PRON
eblip-29727	28	11	own	own	ADJ
eblip-29727	28	12	.	.	PUNCT
eblip-29727	28	13	  	  	SPACE
eblip-29727	28	14	the	the	DET
eblip-29727	28	15	bishop	bishop	PROPN
eblip-29727	28	16	and	and	CCONJ
eblip-29727	28	17	bartlett	bartlett	PROPN
eblip-29727	28	18	(	(	PUNCT
eblip-29727	28	19	2015	2015	NUM
eblip-29727	28	20	)	)	PUNCT
eblip-29727	28	21	study	study	NOUN
eblip-29727	28	22	that	that	SCONJ
eblip-29727	28	23	the	the	DET
eblip-29727	28	24	authors	author	NOUN
eblip-29727	28	25	cite	cite	VERB
eblip-29727	28	26	analyzed	analyze	VERB
eblip-29727	28	27	question	question	NOUN
eblip-29727	28	28	type	type	NOUN
eblip-29727	28	29	in	in	ADP
eblip-29727	28	30	a	a	DET
eblip-29727	28	31	variety	variety	NOUN
eblip-29727	28	32	of	of	ADP
eblip-29727	28	33	media	medium	NOUN
eblip-29727	28	34	(	(	PUNCT
eblip-29727	28	35	chat	chat	PROPN
eblip-29727	28	36	,	,	PUNCT
eblip-29727	28	37	email	email	NOUN
eblip-29727	28	38	,	,	PUNCT
eblip-29727	28	39	phone	phone	NOUN
eblip-29727	28	40	and	and	CCONJ
eblip-29727	28	41	in	in	ADP
eblip-29727	28	42	-	-	PUNCT
eblip-29727	28	43	person	person	NOUN
eblip-29727	28	44	)	)	PUNCT
eblip-29727	28	45	.	.	PUNCT
eblip-29727	29	1	the	the	DET
eblip-29727	29	2	authors	author	NOUN
eblip-29727	29	3	also	also	ADV
eblip-29727	29	4	note	note	VERB
eblip-29727	29	5	that	that	SCONJ
eblip-29727	29	6	the	the	DET
eblip-29727	29	7	types	type	NOUN
eblip-29727	29	8	of	of	ADP
eblip-29727	29	9	questions	question	NOUN
eblip-29727	29	10	asked	ask	VERB
eblip-29727	29	11	may	may	AUX
eblip-29727	29	12	be	be	AUX
eblip-29727	29	13	influenced	influence	VERB
eblip-29727	29	14	by	by	ADP
eblip-29727	29	15	the	the	DET
eblip-29727	29	16	medium	medium	NOUN
eblip-29727	29	17	itself	itself	PRON
eblip-29727	29	18	.	.	PUNCT
eblip-29727	29	19	  	  	SPACE
eblip-29727	29	20	fennewald	fennewald	NOUN
eblip-29727	29	21	(	(	PUNCT
eblip-29727	29	22	2006	2006	NUM
eblip-29727	29	23	)	)	PUNCT
eblip-29727	29	24	found	find	VERB
eblip-29727	29	25	that	that	DET
eblip-29727	29	26	question	question	NOUN
eblip-29727	29	27	type	type	NOUN
eblip-29727	29	28	distribution	distribution	NOUN
eblip-29727	29	29	differed	differ	VERB
eblip-29727	29	30	between	between	ADP
eblip-29727	29	31	in	in	ADP
eblip-29727	29	32	-	-	PUNCT
eblip-29727	29	33	person	person	NOUN
eblip-29727	29	34	and	and	CCONJ
eblip-29727	29	35	online	online	ADJ
eblip-29727	29	36	questions	question	NOUN
eblip-29727	29	37	.	.	PUNCT
eblip-29727	29	38	  	  	SPACE
eblip-29727	30	1	the	the	DET
eblip-29727	30	2	authors	author	NOUN
eblip-29727	30	3	state	state	VERB
eblip-29727	30	4	an	an	DET
eblip-29727	30	5	institution	institution	NOUN
eblip-29727	30	6	should	should	AUX
eblip-29727	30	7	consider	consider	VERB
eblip-29727	30	8	cost	cost	NOUN
eblip-29727	30	9	vs.	vs.	ADP
eblip-29727	30	10	outcome	outcome	NOUN
eblip-29727	30	11	when	when	SCONJ
eblip-29727	30	12	making	make	VERB
eblip-29727	30	13	staffing	staffing	NOUN
eblip-29727	30	14	decisions	decision	NOUN
eblip-29727	30	15	for	for	ADP
eblip-29727	30	16	chat	chat	NOUN
eblip-29727	30	17	.	.	PUNCT
eblip-29727	30	18	  	  	SPACE
eblip-29727	31	1	however	however	ADV
eblip-29727	31	2	,	,	PUNCT
eblip-29727	31	3	the	the	DET
eblip-29727	31	4	authors	author	NOUN
eblip-29727	31	5	do	do	AUX
eblip-29727	31	6	not	not	PART
eblip-29727	31	7	articulate	articulate	VERB
eblip-29727	31	8	what	what	PRON
eblip-29727	31	9	their	their	PRON
eblip-29727	31	10	cost	cost	NOUN
eblip-29727	31	11	and	and	CCONJ
eblip-29727	31	12	outcome	outcome	NOUN
eblip-29727	31	13	variables	variable	NOUN
eblip-29727	31	14	are	be	AUX
eblip-29727	31	15	(	(	PUNCT
eblip-29727	31	16	presumably	presumably	ADV
eblip-29727	31	17	staffing	staffing	NOUN
eblip-29727	31	18	and	and	CCONJ
eblip-29727	31	19	service	service	NOUN
eblip-29727	31	20	quality	quality	NOUN
eblip-29727	31	21	respectively	respectively	ADV
eblip-29727	31	22	)	)	PUNCT
eblip-29727	31	23	.	.	PUNCT
eblip-29727	31	24	  	  	SPACE
eblip-29727	31	25	including	include	VERB
eblip-29727	31	26	a	a	DET
eblip-29727	31	27	statement	statement	NOUN
eblip-29727	31	28	such	such	ADJ
eblip-29727	31	29	as	as	ADP
eblip-29727	31	30	the	the	DET
eblip-29727	31	31	following	following	NOUN
eblip-29727	31	32	would	would	AUX
eblip-29727	31	33	have	have	AUX
eblip-29727	31	34	summed	sum	VERB
eblip-29727	31	35	up	up	ADP
eblip-29727	31	36	their	their	PRON
eblip-29727	31	37	study	study	NOUN
eblip-29727	31	38	nicely	nicely	ADV
eblip-29727	31	39	:	:	PUNCT
eblip-29727	31	40	with	with	ADP
eblip-29727	31	41	less	less	ADJ
eblip-29727	31	42	than	than	ADP
eblip-29727	31	43	20	20	NUM
eblip-29727	31	44	%	%	NOUN
eblip-29727	31	45	of	of	ADP
eblip-29727	31	46	questions	question	NOUN
eblip-29727	31	47	requiring	require	VERB
eblip-29727	31	48	a	a	DET
eblip-29727	31	49	high	high	ADJ
eblip-29727	31	50	level	level	NOUN
eblip-29727	31	51	of	of	ADP
eblip-29727	31	52	expertise	expertise	NOUN
eblip-29727	31	53	,	,	PUNCT
eblip-29727	31	54	the	the	DET
eblip-29727	31	55	library	library	NOUN
eblip-29727	31	56	can	can	AUX
eblip-29727	31	57	maintain	maintain	VERB
eblip-29727	31	58	high	high	ADJ
eblip-29727	31	59	quality	quality	NOUN
eblip-29727	31	60	chat	chat	NOUN
eblip-29727	31	61	service	service	NOUN
eblip-29727	31	62	by	by	ADP
eblip-29727	31	63	staffing	staff	VERB
eblip-29727	31	64	with	with	ADP
eblip-29727	31	65	trained	train	VERB
eblip-29727	31	66	library	library	ADJ
eblip-29727	31	67	assistants	assistant	NOUN
eblip-29727	31	68	rather	rather	ADV
eblip-29727	31	69	than	than	ADP
eblip-29727	31	70	librarians	librarian	NOUN
eblip-29727	31	71	.	.	PUNCT
eblip-29727	31	72	  	  	SPACE
eblip-29727	32	1	the	the	DET
eblip-29727	32	2	authors	author	NOUN
eblip-29727	32	3	do	do	AUX
eblip-29727	32	4	discuss	discuss	VERB
eblip-29727	32	5	other	other	ADJ
eblip-29727	32	6	factors	factor	NOUN
eblip-29727	32	7	that	that	PRON
eblip-29727	32	8	could	could	AUX
eblip-29727	32	9	influence	influence	VERB
eblip-29727	32	10	staffing	staffing	NOUN
eblip-29727	32	11	decisions	decision	NOUN
eblip-29727	32	12	in	in	ADP
eblip-29727	32	13	addition	addition	NOUN
eblip-29727	32	14	to	to	ADP
eblip-29727	32	15	question	question	NOUN
eblip-29727	32	16	type	type	NOUN
eblip-29727	32	17	:	:	PUNCT
eblip-29727	32	18	total	total	ADJ
eblip-29727	32	19	staff	staff	NOUN
eblip-29727	32	20	,	,	PUNCT
eblip-29727	32	21	staff	staff	NOUN
eblip-29727	32	22	expertise	expertise	NOUN
eblip-29727	32	23	levels	level	NOUN
eblip-29727	32	24	,	,	PUNCT
eblip-29727	32	25	library	library	NOUN
eblip-29727	32	26	service	service	NOUN
eblip-29727	32	27	mandate	mandate	NOUN
eblip-29727	32	28	,	,	PUNCT
eblip-29727	32	29	and	and	CCONJ
eblip-29727	32	30	patron	patron	NOUN
eblip-29727	32	31	expectations	expectation	NOUN
eblip-29727	32	32	.	.	PUNCT
eblip-29727	32	33	  	  	SPACE
eblip-29727	33	1	this	this	PRON
eblip-29727	33	2	is	be	AUX
eblip-29727	33	3	noteworthy	noteworthy	ADJ
eblip-29727	33	4	as	as	SCONJ
eblip-29727	33	5	studies	study	NOUN
eblip-29727	33	6	mentioned	mention	VERB
eblip-29727	33	7	in	in	ADP
eblip-29727	33	8	the	the	DET
eblip-29727	33	9	literature	literature	NOUN
eblip-29727	33	10	review	review	NOUN
eblip-29727	33	11	found	find	VERB
eblip-29727	33	12	similar	similar	ADJ
eblip-29727	33	13	question	question	NOUN
eblip-29727	33	14	type	type	NOUN
eblip-29727	33	15	distributions	distribution	NOUN
eblip-29727	33	16	but	but	CCONJ
eblip-29727	33	17	had	have	VERB
eblip-29727	33	18	different	different	ADJ
eblip-29727	33	19	staffing	staffing	NOUN
eblip-29727	33	20	models	model	NOUN
eblip-29727	33	21	.	.	PUNCT
eblip-29727	33	22	  	  	SPACE
eblip-29727	34	1	this	this	DET
eblip-29727	34	2	paper	paper	NOUN
eblip-29727	34	3	adds	add	VERB
eblip-29727	34	4	a	a	DET
eblip-29727	34	5	comprehensive	comprehensive	ADJ
eblip-29727	34	6	analysis	analysis	NOUN
eblip-29727	34	7	of	of	ADP
eblip-29727	34	8	chat	chat	NOUN
eblip-29727	34	9	question	question	NOUN
eblip-29727	34	10	type	type	NOUN
eblip-29727	34	11	to	to	ADP
eblip-29727	34	12	the	the	DET
eblip-29727	34	13	growing	grow	VERB
eblip-29727	34	14	body	body	NOUN
eblip-29727	34	15	of	of	ADP
eblip-29727	34	16	literature	literature	NOUN
eblip-29727	34	17	.	.	PUNCT
eblip-29727	34	18	  	  	SPACE
eblip-29727	35	1	question	question	NOUN
eblip-29727	35	2	type	type	NOUN
eblip-29727	35	3	can	can	AUX
eblip-29727	35	4	be	be	AUX
eblip-29727	35	5	helpful	helpful	ADJ
eblip-29727	35	6	in	in	ADP
eblip-29727	35	7	determining	determine	VERB
eblip-29727	35	8	staffing	staffing	NOUN
eblip-29727	35	9	for	for	ADP
eblip-29727	35	10	chat	chat	NOUN
eblip-29727	35	11	but	but	CCONJ
eblip-29727	35	12	other	other	ADJ
eblip-29727	35	13	factors	factor	NOUN
eblip-29727	35	14	should	should	AUX
eblip-29727	35	15	also	also	ADV
eblip-29727	35	16	be	be	AUX
eblip-29727	35	17	considered	consider	VERB
eblip-29727	35	18	.	.	PUNCT
eblip-29727	35	19	    	    	SPACE
eblip-29727	35	20	references	reference	NOUN
eblip-29727	35	21	          	          	SPACE
eblip-29727	35	22	bishop	bishop	PROPN
eblip-29727	35	23	,	,	PUNCT
eblip-29727	35	24	b.	b.	PROPN
eblip-29727	35	25	w.	w.	PROPN
eblip-29727	35	26	,	,	PUNCT
eblip-29727	35	27	&	&	CCONJ
eblip-29727	35	28	bartlett	bartlett	PROPN
eblip-29727	35	29	,	,	PUNCT
eblip-29727	35	30	j.	j.	PROPN
eblip-29727	35	31	a.	a.	PROPN
eblip-29727	35	32	(	(	PUNCT
eblip-29727	35	33	2013	2013	NUM
eblip-29727	35	34	)	)	PUNCT
eblip-29727	35	35	.	.	PUNCT
eblip-29727	36	1	where	where	SCONJ
eblip-29727	36	2	do	do	AUX
eblip-29727	36	3	we	we	PRON
eblip-29727	36	4	go	go	VERB
eblip-29727	36	5	from	from	ADP
eblip-29727	36	6	here	here	ADV
eblip-29727	36	7	?	?	PUNCT
eblip-29727	37	1	informing	inform	VERB
eblip-29727	37	2	academic	academic	ADJ
eblip-29727	37	3	library	library	NOUN
eblip-29727	37	4	staffing	staff	VERB
eblip-29727	37	5	through	through	ADP
eblip-29727	37	6	reference	reference	NOUN
eblip-29727	37	7	transaction	transaction	NOUN
eblip-29727	37	8	analysis	analysis	NOUN
eblip-29727	37	9	.	.	PUNCT
eblip-29727	38	1	college	college	NOUN
eblip-29727	38	2	&	&	CCONJ
eblip-29727	38	3	research	research	PROPN
eblip-29727	38	4	libraries	library	NOUN
eblip-29727	38	5	,	,	PUNCT
eblip-29727	38	6	74(5	74(5	NOUN
eblip-29727	38	7	)	)	PUNCT
eblip-29727	38	8	,	,	PUNCT
eblip-29727	38	9	489	489	NUM
eblip-29727	38	10	-	-	SYM
eblip-29727	38	11	500	500	NUM
eblip-29727	38	12	.	.	PUNCT
eblip-29727	39	1	https://doi.org/10.5860/crl-365	https://doi.org/10.5860/crl-365	DET
eblip-29727	39	2	  	  	SPACE
eblip-29727	39	3	fennewald	fennewald	NOUN
eblip-29727	39	4	,	,	PUNCT
eblip-29727	39	5	j.	j.	PROPN
eblip-29727	39	6	(	(	PUNCT
eblip-29727	39	7	2006	2006	NUM
eblip-29727	39	8	)	)	PUNCT
eblip-29727	39	9	.	.	PUNCT
eblip-29727	40	1	same	same	ADJ
eblip-29727	40	2	questions	question	NOUN
eblip-29727	40	3	,	,	PUNCT
eblip-29727	40	4	different	different	ADJ
eblip-29727	40	5	venue	venue	NOUN
eblip-29727	40	6	:	:	PUNCT
eblip-29727	40	7	an	an	DET
eblip-29727	40	8	analysis	analysis	NOUN
eblip-29727	40	9	of	of	ADP
eblip-29727	40	10	in	in	ADP
eblip-29727	40	11	-	-	PUNCT
eblip-29727	40	12	person	person	NOUN
eblip-29727	40	13	and	and	CCONJ
eblip-29727	40	14	online	online	ADJ
eblip-29727	40	15	questions	question	NOUN
eblip-29727	40	16	.	.	PUNCT
eblip-29727	41	1	reference	reference	NOUN
eblip-29727	41	2	librarian	librarian	PROPN
eblip-29727	41	3	,	,	PUNCT
eblip-29727	41	4	46(95/96	46(95/96	NUM
eblip-29727	41	5	)	)	PUNCT
eblip-29727	41	6	,	,	PUNCT
eblip-29727	41	7	20–35	20–35	NUM
eblip-29727	41	8	.	.	PUNCT
eblip-29727	42	1	https://doi.org/10.1300/j120v46n95_03	https://doi.org/10.1300/j120v46n95_03	ADJ
eblip-29727	42	2	  	  	SPACE
eblip-29727	42	3	perryman	perryman	PROPN
eblip-29727	42	4	,	,	PUNCT
eblip-29727	42	5	c.	c.	PROPN
eblip-29727	42	6	,	,	PUNCT
eblip-29727	42	7	&	&	CCONJ
eblip-29727	42	8	rathbun	rathbun	PROPN
eblip-29727	42	9	-	-	PUNCT
eblip-29727	42	10	grubb	grubb	PROPN
eblip-29727	42	11	,	,	PUNCT
eblip-29727	42	12	s.	s.	PROPN
eblip-29727	42	13	(	(	PUNCT
eblip-29727	42	14	2014	2014	NUM
eblip-29727	42	15	)	)	PUNCT
eblip-29727	42	16	.	.	PUNCT
eblip-29727	43	1	the	the	DET
eblip-29727	43	2	cat	cat	NOUN
eblip-29727	43	3	:	:	PUNCT
eblip-29727	43	4	a	a	DET
eblip-29727	43	5	generic	generic	ADJ
eblip-29727	43	6	critical	critical	ADJ
eblip-29727	43	7	appraisal	appraisal	NOUN
eblip-29727	43	8	tool	tool	NOUN
eblip-29727	43	9	.	.	PUNCT
eblip-29727	44	1	in	in	ADP
eblip-29727	44	2	jotform	jotform	ADJ
eblip-29727	44	3	–	–	PUNCT
eblip-29727	44	4	form	form	NOUN
eblip-29727	44	5	builder	builder	NOUN
eblip-29727	44	6	.	.	PUNCT
eblip-29727	45	1	retrieved	retrieve	VERB
eblip-29727	45	2	from	from	ADP
eblip-29727	45	3	http://www.jotform.us/cp1757/thecat	http://www.jotform.us/cp1757/thecat	PRON