id	sid	tid	token	lemma	pos
eblip-29728	1	1	evidence	evidence	NOUN
eblip-29728	1	2	based	base	VERB
eblip-29728	1	3	library	library	NOUN
eblip-29728	1	4	and	and	CCONJ
eblip-29728	1	5	information	information	NOUN
eblip-29728	1	6	practice	practice	NOUN
eblip-29728	1	7	using	use	VERB
eblip-29728	1	8	evidence	evidence	NOUN
eblip-29728	1	9	in	in	ADP
eblip-29728	1	10	practice	practice	NOUN
eblip-29728	1	11	  	  	SPACE
eblip-29728	1	12	welcome	welcome	ADJ
eblip-29728	1	13	to	to	ADP
eblip-29728	1	14	the	the	DET
eblip-29728	1	15	library	library	NOUN
eblip-29728	1	16	:	:	PUNCT
eblip-29728	1	17	data	data	NOUN
eblip-29728	1	18	-	-	PUNCT
eblip-29728	1	19	driven	drive	VERB
eblip-29728	1	20	student	student	NOUN
eblip-29728	1	21	worker	worker	NOUN
eblip-29728	1	22	empowerment	empowerment	NOUN
eblip-29728	1	23	  	  	SPACE
eblip-29728	1	24	elena	elena	PROPN
eblip-29728	1	25	carrillo	carrillo	PROPN
eblip-29728	1	26	clinical	clinical	ADJ
eblip-29728	1	27	assistant	assistant	NOUN
eblip-29728	1	28	professor	professor	NOUN
eblip-29728	1	29	and	and	CCONJ
eblip-29728	1	30	head	head	NOUN
eblip-29728	1	31	of	of	ADP
eblip-29728	1	32	access	access	NOUN
eblip-29728	1	33	services	service	NOUN
eblip-29728	1	34	university	university	PROPN
eblip-29728	1	35	of	of	ADP
eblip-29728	1	36	illinois	illinois	PROPN
eblip-29728	1	37	at	at	ADP
eblip-29728	1	38	chicago	chicago	PROPN
eblip-29728	1	39	,	,	PUNCT
eblip-29728	1	40	university	university	NOUN
eblip-29728	1	41	library	library	NOUN
eblip-29728	1	42	chicago	chicago	PROPN
eblip-29728	1	43	,	,	PUNCT
eblip-29728	1	44	illinois	illinois	PROPN
eblip-29728	1	45	,	,	PUNCT
eblip-29728	1	46	united	united	PROPN
eblip-29728	1	47	states	states	PROPN
eblip-29728	1	48	of	of	ADP
eblip-29728	1	49	america	america	PROPN
eblip-29728	1	50	email	email	NOUN
eblip-29728	1	51	:	:	PUNCT
eblip-29728	1	52	elena48@uic.edu	elena48@uic.edu	PROPN
eblip-29728	1	53	    	    	SPACE
eblip-29728	1	54	jung	jung	PROPN
eblip-29728	1	55	mi	mi	PROPN
eblip-29728	1	56	scoulas	scoula	VERB
eblip-29728	1	57	clinical	clinical	ADJ
eblip-29728	1	58	assistant	assistant	NOUN
eblip-29728	1	59	professor	professor	NOUN
eblip-29728	1	60	and	and	CCONJ
eblip-29728	1	61	assessment	assessment	NOUN
eblip-29728	1	62	coordinator	coordinator	NOUN
eblip-29728	1	63	university	university	PROPN
eblip-29728	1	64	of	of	ADP
eblip-29728	1	65	illinois	illinois	PROPN
eblip-29728	1	66	at	at	ADP
eblip-29728	1	67	chicago	chicago	PROPN
eblip-29728	1	68	,	,	PUNCT
eblip-29728	1	69	university	university	NOUN
eblip-29728	1	70	library	library	NOUN
eblip-29728	1	71	chicago	chicago	PROPN
eblip-29728	1	72	,	,	PUNCT
eblip-29728	1	73	illinois	illinois	PROPN
eblip-29728	1	74	,	,	PUNCT
eblip-29728	1	75	united	united	PROPN
eblip-29728	1	76	states	states	PROPN
eblip-29728	1	77	of	of	ADP
eblip-29728	1	78	america	america	PROPN
eblip-29728	1	79	email	email	NOUN
eblip-29728	1	80	:	:	PUNCT
eblip-29728	1	81	jscoul2@uic.edu	jscoul2@uic.edu	NOUN
eblip-29728	1	82	    	    	SPACE
eblip-29728	1	83	received	receive	VERB
eblip-29728	1	84	:	:	PUNCT
eblip-29728	1	85	18	18	NUM
eblip-29728	1	86	feb	feb	X
eblip-29728	1	87	.	.	PROPN
eblip-29728	1	88	2020	2020	NUM
eblip-29728	1	89	                                                               	                                                               	SPACE
eblip-29728	1	90	accepted	accept	VERB
eblip-29728	1	91	:	:	PUNCT
eblip-29728	1	92	28	28	NUM
eblip-29728	1	93	apr	apr	NOUN
eblip-29728	1	94	.	.	PUNCT
eblip-29728	2	1	2020	2020	NUM
eblip-29728	2	2	     	     	SPACE
eblip-29728	2	3	2020	2020	NUM
eblip-29728	2	4	carrillo	carrillo	PROPN
eblip-29728	2	5	and	and	CCONJ
eblip-29728	2	6	scoulas	scoula	NOUN
eblip-29728	2	7	.	.	PUNCT
eblip-29728	3	1	this	this	PRON
eblip-29728	3	2	is	be	AUX
eblip-29728	3	3	an	an	DET
eblip-29728	3	4	open	open	ADJ
eblip-29728	3	5	access	access	NOUN
eblip-29728	3	6	article	article	NOUN
eblip-29728	3	7	distributed	distribute	VERB
eblip-29728	3	8	under	under	ADP
eblip-29728	3	9	the	the	DET
eblip-29728	3	10	terms	term	NOUN
eblip-29728	3	11	of	of	ADP
eblip-29728	3	12	the	the	DET
eblip-29728	3	13	creative	creative	ADJ
eblip-29728	3	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29728	3	15	alike	alike	ADJ
eblip-29728	3	16	license	license	VERB
eblip-29728	3	17	4.0	4.0	NUM
eblip-29728	3	18	international	international	ADJ
eblip-29728	3	19	(	(	PUNCT
eblip-29728	3	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29728	3	21	)	)	PUNCT
eblip-29728	3	22	,	,	PUNCT
eblip-29728	3	23	which	which	PRON
eblip-29728	3	24	permits	permit	VERB
eblip-29728	3	25	unrestricted	unrestricted	ADJ
eblip-29728	3	26	use	use	NOUN
eblip-29728	3	27	,	,	PUNCT
eblip-29728	3	28	distribution	distribution	NOUN
eblip-29728	3	29	,	,	PUNCT
eblip-29728	3	30	and	and	CCONJ
eblip-29728	3	31	reproduction	reproduction	NOUN
eblip-29728	3	32	in	in	ADP
eblip-29728	3	33	any	any	DET
eblip-29728	3	34	medium	medium	NOUN
eblip-29728	3	35	,	,	PUNCT
eblip-29728	3	36	provided	provide	VERB
eblip-29728	3	37	the	the	DET
eblip-29728	3	38	original	original	ADJ
eblip-29728	3	39	work	work	NOUN
eblip-29728	3	40	is	be	AUX
eblip-29728	3	41	properly	properly	ADV
eblip-29728	3	42	attributed	attribute	VERB
eblip-29728	3	43	,	,	PUNCT
eblip-29728	3	44	not	not	PART
eblip-29728	3	45	used	use	VERB
eblip-29728	3	46	for	for	ADP
eblip-29728	3	47	commercial	commercial	ADJ
eblip-29728	3	48	purposes	purpose	NOUN
eblip-29728	3	49	,	,	PUNCT
eblip-29728	3	50	and	and	CCONJ
eblip-29728	3	51	,	,	PUNCT
eblip-29728	3	52	if	if	SCONJ
eblip-29728	3	53	transformed	transform	VERB
eblip-29728	3	54	,	,	PUNCT
eblip-29728	3	55	the	the	DET
eblip-29728	3	56	resulting	result	VERB
eblip-29728	3	57	work	work	NOUN
eblip-29728	3	58	is	be	AUX
eblip-29728	3	59	redistributed	redistribute	VERB
eblip-29728	3	60	under	under	ADP
eblip-29728	3	61	the	the	DET
eblip-29728	3	62	same	same	ADJ
eblip-29728	3	63	or	or	CCONJ
eblip-29728	3	64	similar	similar	ADJ
eblip-29728	3	65	license	license	NOUN
eblip-29728	3	66	to	to	ADP
eblip-29728	3	67	this	this	DET
eblip-29728	3	68	one	one	NUM
eblip-29728	3	69	.	.	PUNCT
eblip-29728	3	70	    	    	SPACE
eblip-29728	4	1	doi	doi	NOUN
eblip-29728	4	2	:	:	PUNCT
eblip-29728	4	3	10.18438	10.18438	NUM
eblip-29728	4	4	/	/	SYM
eblip-29728	4	5	eblip29728	eblip29728	NOUN
eblip-29728	4	6	  	  	SPACE
eblip-29728	4	7	setting	set	VERB
eblip-29728	4	8	  	  	SPACE
eblip-29728	4	9	the	the	DET
eblip-29728	4	10	university	university	PROPN
eblip-29728	4	11	of	of	ADP
eblip-29728	4	12	illinois	illinois	PROPN
eblip-29728	4	13	-	-	PUNCT
eblip-29728	4	14	chicago	chicago	PROPN
eblip-29728	4	15	(	(	PUNCT
eblip-29728	4	16	uic	uic	PROPN
eblip-29728	4	17	)	)	PUNCT
eblip-29728	4	18	is	be	AUX
eblip-29728	4	19	a	a	DET
eblip-29728	4	20	public	public	ADJ
eblip-29728	4	21	research	research	NOUN
eblip-29728	4	22	university	university	NOUN
eblip-29728	4	23	in	in	ADP
eblip-29728	4	24	the	the	DET
eblip-29728	4	25	united	united	PROPN
eblip-29728	4	26	states	states	PROPN
eblip-29728	4	27	.	.	PUNCT
eblip-29728	5	1	the	the	DET
eblip-29728	5	2	uic	uic	PROPN
eblip-29728	5	3	library	library	NOUN
eblip-29728	5	4	provides	provide	VERB
eblip-29728	5	5	materials	material	NOUN
eblip-29728	5	6	(	(	PUNCT
eblip-29728	5	7	in	in	ADP
eblip-29728	5	8	excess	excess	NOUN
eblip-29728	5	9	of	of	ADP
eblip-29728	5	10	2.2	2.2	NUM
eblip-29728	5	11	million	million	NUM
eblip-29728	5	12	items	item	NOUN
eblip-29728	5	13	)	)	PUNCT
eblip-29728	5	14	and	and	CCONJ
eblip-29728	5	15	a	a	DET
eblip-29728	5	16	wide	wide	ADJ
eblip-29728	5	17	variety	variety	NOUN
eblip-29728	5	18	of	of	ADP
eblip-29728	5	19	services	service	NOUN
eblip-29728	5	20	in	in	ADP
eblip-29728	5	21	support	support	NOUN
eblip-29728	5	22	of	of	ADP
eblip-29728	5	23	instruction	instruction	NOUN
eblip-29728	5	24	and	and	CCONJ
eblip-29728	5	25	research	research	NOUN
eblip-29728	5	26	at	at	ADP
eblip-29728	5	27	its	its	PRON
eblip-29728	5	28	split	split	NOUN
eblip-29728	5	29	east	east	NOUN
eblip-29728	5	30	and	and	CCONJ
eblip-29728	5	31	west	west	PROPN
eblip-29728	5	32	chicago	chicago	PROPN
eblip-29728	5	33	campuses	campus	NOUN
eblip-29728	5	34	and	and	CCONJ
eblip-29728	5	35	at	at	ADP
eblip-29728	5	36	regional	regional	ADJ
eblip-29728	5	37	health	health	NOUN
eblip-29728	5	38	sciences	science	NOUN
eblip-29728	5	39	locations	location	NOUN
eblip-29728	5	40	in	in	ADP
eblip-29728	5	41	peoria	peoria	PROPN
eblip-29728	5	42	,	,	PUNCT
eblip-29728	5	43	rockford	rockford	PROPN
eblip-29728	5	44	,	,	PUNCT
eblip-29728	5	45	and	and	CCONJ
eblip-29728	5	46	urbana	urbana	PROPN
eblip-29728	5	47	.	.	PUNCT
eblip-29728	6	1	the	the	DET
eblip-29728	6	2	collection	collection	NOUN
eblip-29728	6	3	focus	focus	NOUN
eblip-29728	6	4	at	at	ADP
eblip-29728	6	5	the	the	DET
eblip-29728	6	6	richard	richard	PROPN
eblip-29728	6	7	j.	j.	PROPN
eblip-29728	6	8	daley	daley	PROPN
eblip-29728	6	9	library	library	PROPN
eblip-29728	6	10	in	in	ADP
eblip-29728	6	11	chicago	chicago	PROPN
eblip-29728	6	12	is	be	AUX
eblip-29728	6	13	humanities	humanity	NOUN
eblip-29728	6	14	,	,	PUNCT
eblip-29728	6	15	social	social	ADJ
eblip-29728	6	16	sciences	science	NOUN
eblip-29728	6	17	,	,	PUNCT
eblip-29728	6	18	and	and	CCONJ
eblip-29728	6	19	engineering	engineering	NOUN
eblip-29728	6	20	.	.	PUNCT
eblip-29728	7	1	the	the	DET
eblip-29728	7	2	university	university	NOUN
eblip-29728	7	3	serves	serve	VERB
eblip-29728	7	4	more	more	ADJ
eblip-29728	7	5	than	than	ADP
eblip-29728	7	6	33,000	33,000	NUM
eblip-29728	7	7	undergraduate	undergraduate	NOUN
eblip-29728	7	8	and	and	CCONJ
eblip-29728	7	9	graduate	graduate	ADJ
eblip-29728	7	10	students	student	NOUN
eblip-29728	7	11	across	across	ADP
eblip-29728	7	12	sixteen	sixteen	NUM
eblip-29728	7	13	colleges	college	NOUN
eblip-29728	7	14	.	.	PUNCT
eblip-29728	7	15	  	  	SPACE
eblip-29728	8	1	the	the	DET
eblip-29728	8	2	uic	uic	PROPN
eblip-29728	8	3	library	library	NOUN
eblip-29728	8	4	employs	employ	VERB
eblip-29728	8	5	150	150	NUM
eblip-29728	8	6	faculty	faculty	NOUN
eblip-29728	8	7	and	and	CCONJ
eblip-29728	8	8	staff	staff	NOUN
eblip-29728	8	9	members	member	NOUN
eblip-29728	8	10	as	as	ADV
eblip-29728	8	11	well	well	ADV
eblip-29728	8	12	as	as	ADP
eblip-29728	8	13	more	more	ADJ
eblip-29728	8	14	than	than	ADP
eblip-29728	8	15	100	100	NUM
eblip-29728	8	16	student	student	NOUN
eblip-29728	8	17	employees	employee	NOUN
eblip-29728	8	18	.	.	PUNCT
eblip-29728	9	1	at	at	ADP
eblip-29728	9	2	any	any	DET
eblip-29728	9	3	given	give	VERB
eblip-29728	9	4	time	time	NOUN
eblip-29728	9	5	,	,	PUNCT
eblip-29728	9	6	20	20	NUM
eblip-29728	9	7	to	to	PART
eblip-29728	9	8	25	25	NUM
eblip-29728	9	9	of	of	ADP
eblip-29728	9	10	these	these	DET
eblip-29728	9	11	student	student	NOUN
eblip-29728	9	12	employees	employee	NOUN
eblip-29728	9	13	serve	serve	VERB
eblip-29728	9	14	the	the	DET
eblip-29728	9	15	daley	daley	PROPN
eblip-29728	9	16	library	library	PROPN
eblip-29728	9	17	access	access	NOUN
eblip-29728	9	18	services	services	PROPN
eblip-29728	9	19	department	department	PROPN
eblip-29728	9	20	,	,	PUNCT
eblip-29728	9	21	which	which	PRON
eblip-29728	9	22	staff	staff	NOUN
eblip-29728	9	23	all	all	DET
eblip-29728	9	24	four	four	NUM
eblip-29728	9	25	key	key	ADJ
eblip-29728	9	26	public	public	ADJ
eblip-29728	9	27	service	service	NOUN
eblip-29728	9	28	points	point	NOUN
eblip-29728	9	29	in	in	ADP
eblip-29728	9	30	the	the	DET
eblip-29728	9	31	building	building	NOUN
eblip-29728	9	32	.	.	PUNCT
eblip-29728	10	1	daley	daley	PROPN
eblip-29728	10	2	access	access	NOUN
eblip-29728	10	3	services	service	NOUN
eblip-29728	10	4	is	be	AUX
eblip-29728	10	5	responsible	responsible	ADJ
eblip-29728	10	6	for	for	ADP
eblip-29728	10	7	key	key	ADJ
eblip-29728	10	8	in	in	ADP
eblip-29728	10	9	-	-	PUNCT
eblip-29728	10	10	person	person	NOUN
eblip-29728	10	11	,	,	PUNCT
eblip-29728	10	12	non	non	ADJ
eblip-29728	10	13	-	-	ADJ
eblip-29728	10	14	virtual	virtual	ADJ
eblip-29728	10	15	functions	function	NOUN
eblip-29728	10	16	in	in	ADP
eblip-29728	10	17	the	the	DET
eblip-29728	10	18	library	library	NOUN
eblip-29728	10	19	system	system	NOUN
eblip-29728	10	20	including	include	VERB
eblip-29728	10	21	circulation	circulation	NOUN
eblip-29728	10	22	,	,	PUNCT
eblip-29728	10	23	course	course	NOUN
eblip-29728	10	24	reserves	reserve	NOUN
eblip-29728	10	25	,	,	PUNCT
eblip-29728	10	26	interlibrary	interlibrary	ADJ
eblip-29728	10	27	loan	loan	NOUN
eblip-29728	10	28	,	,	PUNCT
eblip-29728	10	29	and	and	CCONJ
eblip-29728	10	30	consortial	consortial	ADJ
eblip-29728	10	31	resource	resource	NOUN
eblip-29728	10	32	sharing	sharing	NOUN
eblip-29728	10	33	,	,	PUNCT
eblip-29728	10	34	as	as	ADV
eblip-29728	10	35	well	well	ADV
eblip-29728	10	36	as	as	ADP
eblip-29728	10	37	media	medium	NOUN
eblip-29728	10	38	assistance	assistance	NOUN
eblip-29728	10	39	and	and	CCONJ
eblip-29728	10	40	other	other	ADJ
eblip-29728	10	41	customer	customer	NOUN
eblip-29728	10	42	-	-	PUNCT
eblip-29728	10	43	oriented	orient	VERB
eblip-29728	10	44	services	service	NOUN
eblip-29728	10	45	.	.	PUNCT
eblip-29728	10	46	  	  	SPACE
eblip-29728	11	1	the	the	DET
eblip-29728	11	2	department	department	NOUN
eblip-29728	11	3	also	also	ADV
eblip-29728	11	4	is	be	AUX
eblip-29728	11	5	responsible	responsible	ADJ
eblip-29728	11	6	for	for	ADP
eblip-29728	11	7	two	two	NUM
eblip-29728	11	8	staffed	staff	VERB
eblip-29728	11	9	door	door	NOUN
eblip-29728	11	10	stations	station	NOUN
eblip-29728	11	11	visible	visible	ADJ
eblip-29728	11	12	to	to	ADP
eblip-29728	11	13	anyone	anyone	PRON
eblip-29728	11	14	who	who	PRON
eblip-29728	11	15	comes	come	VERB
eblip-29728	11	16	into	into	ADP
eblip-29728	11	17	the	the	DET
eblip-29728	11	18	building	building	NOUN
eblip-29728	11	19	.	.	PUNCT
eblip-29728	12	1	patrons	patron	NOUN
eblip-29728	12	2	must	must	AUX
eblip-29728	12	3	pass	pass	VERB
eblip-29728	12	4	these	these	DET
eblip-29728	12	5	stations	station	NOUN
eblip-29728	12	6	to	to	PART
eblip-29728	12	7	enter	enter	VERB
eblip-29728	12	8	the	the	DET
eblip-29728	12	9	library	library	NOUN
eblip-29728	12	10	.	.	PUNCT
eblip-29728	13	1	the	the	DET
eblip-29728	13	2	additional	additional	ADJ
eblip-29728	13	3	service	service	NOUN
eblip-29728	13	4	desk	desk	NOUN
eblip-29728	13	5	on	on	ADP
eblip-29728	13	6	the	the	DET
eblip-29728	13	7	first	first	ADJ
eblip-29728	13	8	floor	floor	NOUN
eblip-29728	13	9	is	be	AUX
eblip-29728	13	10	a	a	DET
eblip-29728	13	11	combined	combine	VERB
eblip-29728	13	12	service	service	NOUN
eblip-29728	13	13	point	point	NOUN
eblip-29728	13	14	for	for	ADP
eblip-29728	13	15	all	all	DET
eblip-29728	13	16	circulation	circulation	NOUN
eblip-29728	13	17	activities	activity	NOUN
eblip-29728	13	18	.	.	PUNCT
eblip-29728	13	19	  	  	SPACE
eblip-29728	14	1	uic	uic	PROPN
eblip-29728	14	2	boasts	boast	VERB
eblip-29728	14	3	a	a	DET
eblip-29728	14	4	campus	campus	NOUN
eblip-29728	14	5	on	on	ADP
eblip-29728	14	6	which	which	PRON
eblip-29728	14	7	there	there	PRON
eblip-29728	14	8	is	be	VERB
eblip-29728	14	9	no	no	DET
eblip-29728	14	10	racial	racial	ADJ
eblip-29728	14	11	or	or	CCONJ
eblip-29728	14	12	ethnic	ethnic	ADJ
eblip-29728	14	13	majority	majority	NOUN
eblip-29728	14	14	,	,	PUNCT
eblip-29728	14	15	but	but	CCONJ
eblip-29728	14	16	this	this	DET
eblip-29728	14	17	diversity	diversity	NOUN
eblip-29728	14	18	alone	alone	ADV
eblip-29728	14	19	does	do	AUX
eblip-29728	14	20	not	not	PART
eblip-29728	14	21	determine	determine	VERB
eblip-29728	14	22	whether	whether	SCONJ
eblip-29728	14	23	students	student	NOUN
eblip-29728	14	24	feel	feel	AUX
eblip-29728	14	25	welcomed	welcome	VERB
eblip-29728	14	26	into	into	ADP
eblip-29728	14	27	campus	campus	NOUN
eblip-29728	14	28	spaces	space	NOUN
eblip-29728	14	29	,	,	PUNCT
eblip-29728	14	30	including	include	VERB
eblip-29728	14	31	the	the	DET
eblip-29728	14	32	daley	daley	PROPN
eblip-29728	14	33	library	library	NOUN
eblip-29728	14	34	.	.	PUNCT
eblip-29728	14	35	  	  	SPACE
eblip-29728	15	1	problem	problem	NOUN
eblip-29728	15	2	  	  	SPACE
eblip-29728	15	3	undergraduate	undergraduate	NOUN
eblip-29728	15	4	student	student	NOUN
eblip-29728	15	5	employees	employee	NOUN
eblip-29728	15	6	responsible	responsible	ADJ
eblip-29728	15	7	for	for	ADP
eblip-29728	15	8	staffing	staff	VERB
eblip-29728	15	9	the	the	DET
eblip-29728	15	10	entry	entry	NOUN
eblip-29728	15	11	stations	station	NOUN
eblip-29728	15	12	at	at	ADP
eblip-29728	15	13	the	the	DET
eblip-29728	15	14	east	east	NOUN
eblip-29728	15	15	and	and	CCONJ
eblip-29728	15	16	west	west	ADJ
eblip-29728	15	17	doors	door	NOUN
eblip-29728	15	18	were	be	AUX
eblip-29728	15	19	originally	originally	ADV
eblip-29728	15	20	trained	train	VERB
eblip-29728	15	21	to	to	PART
eblip-29728	15	22	monitor	monitor	VERB
eblip-29728	15	23	the	the	DET
eblip-29728	15	24	alarm	alarm	NOUN
eblip-29728	15	25	system	system	NOUN
eblip-29728	15	26	and	and	CCONJ
eblip-29728	15	27	check	check	VERB
eblip-29728	15	28	i	i	PROPN
eblip-29728	15	29	d	d	PROPN
eblip-29728	15	30	cards	card	NOUN
eblip-29728	15	31	after	after	ADP
eblip-29728	15	32	hours	hour	NOUN
eblip-29728	15	33	.	.	PUNCT
eblip-29728	16	1	their	their	PRON
eblip-29728	16	2	role	role	NOUN
eblip-29728	16	3	was	be	AUX
eblip-29728	16	4	primarily	primarily	ADV
eblip-29728	16	5	security	security	NOUN
eblip-29728	16	6	.	.	PUNCT
eblip-29728	17	1	since	since	SCONJ
eblip-29728	17	2	2016	2016	NUM
eblip-29728	17	3	,	,	PUNCT
eblip-29728	17	4	the	the	DET
eblip-29728	17	5	desire	desire	NOUN
eblip-29728	17	6	was	be	AUX
eblip-29728	17	7	to	to	PART
eblip-29728	17	8	transition	transition	VERB
eblip-29728	17	9	that	that	DET
eblip-29728	17	10	role	role	NOUN
eblip-29728	17	11	from	from	ADP
eblip-29728	17	12	one	one	NUM
eblip-29728	17	13	of	of	ADP
eblip-29728	17	14	“	"	PUNCT
eblip-29728	17	15	watchdogging	watchdogge	VERB
eblip-29728	17	16	”	"	PUNCT
eblip-29728	17	17	the	the	DET
eblip-29728	17	18	doors	door	NOUN
eblip-29728	17	19	to	to	ADP
eblip-29728	17	20	one	one	NUM
eblip-29728	17	21	of	of	ADP
eblip-29728	17	22	welcoming	welcome	VERB
eblip-29728	17	23	patrons	patron	NOUN
eblip-29728	17	24	in	in	ADP
eblip-29728	17	25	order	order	NOUN
eblip-29728	17	26	to	to	PART
eblip-29728	17	27	encourage	encourage	VERB
eblip-29728	17	28	library	library	ADJ
eblip-29728	17	29	use	use	NOUN
eblip-29728	17	30	.	.	PUNCT
eblip-29728	18	1	this	this	DET
eblip-29728	18	2	decision	decision	NOUN
eblip-29728	18	3	was	be	AUX
eblip-29728	18	4	made	make	VERB
eblip-29728	18	5	primarily	primarily	ADV
eblip-29728	18	6	in	in	ADP
eblip-29728	18	7	conjunction	conjunction	NOUN
eblip-29728	18	8	with	with	ADP
eblip-29728	18	9	other	other	ADJ
eblip-29728	18	10	efforts	effort	NOUN
eblip-29728	18	11	outlined	outline	VERB
eblip-29728	18	12	in	in	ADP
eblip-29728	18	13	our	our	PRON
eblip-29728	18	14	strategic	strategic	ADJ
eblip-29728	18	15	goal	goal	NOUN
eblip-29728	18	16	to	to	PART
eblip-29728	18	17	“	"	PUNCT
eblip-29728	18	18	create	create	VERB
eblip-29728	18	19	and	and	CCONJ
eblip-29728	18	20	sustain	sustain	VERB
eblip-29728	18	21	an	an	DET
eblip-29728	18	22	inclusive	inclusive	ADJ
eblip-29728	18	23	culture	culture	NOUN
eblip-29728	18	24	and	and	CCONJ
eblip-29728	18	25	a	a	DET
eblip-29728	18	26	welcoming	welcome	VERB
eblip-29728	18	27	environment	environment	NOUN
eblip-29728	18	28	for	for	ADP
eblip-29728	18	29	all	all	PRON
eblip-29728	18	30	”	"	PUNCT
eblip-29728	18	31	(	(	PUNCT
eblip-29728	18	32	uic	uic	PROPN
eblip-29728	18	33	library	library	PROPN
eblip-29728	18	34	,	,	PUNCT
eblip-29728	18	35	n.d	n.d	PROPN
eblip-29728	18	36	.	.	PROPN
eblip-29728	18	37	)	)	PUNCT
eblip-29728	18	38	.	.	PUNCT
eblip-29728	18	39	  	  	SPACE
eblip-29728	19	1	library	library	ADJ
eblip-29728	19	2	administration	administration	NOUN
eblip-29728	19	3	and	and	CCONJ
eblip-29728	19	4	operations	operation	NOUN
eblip-29728	19	5	managers	manager	NOUN
eblip-29728	19	6	had	have	VERB
eblip-29728	19	7	no	no	DET
eblip-29728	19	8	previous	previous	ADJ
eblip-29728	19	9	data	datum	NOUN
eblip-29728	19	10	on	on	ADP
eblip-29728	19	11	patron	patron	NOUN
eblip-29728	19	12	attitudes	attitude	NOUN
eblip-29728	19	13	about	about	ADP
eblip-29728	19	14	the	the	DET
eblip-29728	19	15	library	library	NOUN
eblip-29728	19	16	,	,	PUNCT
eblip-29728	19	17	only	only	ADV
eblip-29728	19	18	anecdotal	anecdotal	ADJ
eblip-29728	19	19	feedback	feedback	NOUN
eblip-29728	19	20	and	and	CCONJ
eblip-29728	19	21	opinions	opinion	NOUN
eblip-29728	19	22	from	from	ADP
eblip-29728	19	23	staff	staff	NOUN
eblip-29728	19	24	and	and	CCONJ
eblip-29728	19	25	patrons	patron	NOUN
eblip-29728	19	26	raising	raise	VERB
eblip-29728	19	27	concerns	concern	NOUN
eblip-29728	19	28	about	about	ADP
eblip-29728	19	29	their	their	PRON
eblip-29728	19	30	experience	experience	NOUN
eblip-29728	19	31	entering	enter	VERB
eblip-29728	19	32	through	through	ADP
eblip-29728	19	33	doors	door	NOUN
eblip-29728	19	34	.	.	PUNCT
eblip-29728	20	1	we	we	PRON
eblip-29728	20	2	were	be	AUX
eblip-29728	20	3	concerned	concerned	ADJ
eblip-29728	20	4	about	about	ADP
eblip-29728	20	5	the	the	DET
eblip-29728	20	6	impact	impact	NOUN
eblip-29728	20	7	of	of	ADP
eblip-29728	20	8	receiving	receive	VERB
eblip-29728	20	9	no	no	DET
eblip-29728	20	10	interaction	interaction	NOUN
eblip-29728	20	11	or	or	CCONJ
eblip-29728	20	12	negative	negative	ADJ
eblip-29728	20	13	interaction	interaction	NOUN
eblip-29728	20	14	when	when	SCONJ
eblip-29728	20	15	entering	enter	VERB
eblip-29728	20	16	the	the	DET
eblip-29728	20	17	library	library	NOUN
eblip-29728	20	18	,	,	PUNCT
eblip-29728	20	19	especially	especially	ADV
eblip-29728	20	20	on	on	ADP
eblip-29728	20	21	students	student	NOUN
eblip-29728	20	22	who	who	PRON
eblip-29728	20	23	may	may	AUX
eblip-29728	20	24	experience	experience	VERB
eblip-29728	20	25	library	library	NOUN
eblip-29728	20	26	anxiety	anxiety	NOUN
eblip-29728	20	27	.	.	PUNCT
eblip-29728	20	28	  	  	SPACE
eblip-29728	21	1	a	a	DET
eblip-29728	21	2	study	study	NOUN
eblip-29728	21	3	conducted	conduct	VERB
eblip-29728	21	4	by	by	ADP
eblip-29728	21	5	jiao	jiao	PROPN
eblip-29728	21	6	,	,	PUNCT
eblip-29728	21	7	onwuegbuzie	onwuegbuzie	ADJ
eblip-29728	21	8	,	,	PUNCT
eblip-29728	21	9	and	and	CCONJ
eblip-29728	21	10	lichtenstein	lichtenstein	PROPN
eblip-29728	21	11	(	(	PUNCT
eblip-29728	21	12	1996	1996	NUM
eblip-29728	21	13	)	)	PUNCT
eblip-29728	21	14	shows	show	VERB
eblip-29728	21	15	that	that	SCONJ
eblip-29728	21	16	college	college	NOUN
eblip-29728	21	17	students	student	NOUN
eblip-29728	21	18	experience	experience	VERB
eblip-29728	21	19	library	library	NOUN
eblip-29728	21	20	anxiety	anxiety	NOUN
eblip-29728	21	21	and	and	CCONJ
eblip-29728	21	22	that	that	SCONJ
eblip-29728	21	23	“	"	PUNCT
eblip-29728	21	24	it	it	PRON
eblip-29728	21	25	is	be	AUX
eblip-29728	21	26	imperative	imperative	ADJ
eblip-29728	21	27	that	that	SCONJ
eblip-29728	21	28	libraries	library	NOUN
eblip-29728	21	29	are	be	AUX
eblip-29728	21	30	made	make	VERB
eblip-29728	21	31	as	as	ADP
eblip-29728	21	32	attractive	attractive	ADJ
eblip-29728	21	33	,	,	PUNCT
eblip-29728	21	34	as	as	ADP
eblip-29728	21	35	welcoming	welcome	VERB
eblip-29728	21	36	,	,	PUNCT
eblip-29728	21	37	and	and	CCONJ
eblip-29728	21	38	as	as	ADP
eblip-29728	21	39	monocle	monocle	NOUN
eblip-29728	21	40	as	as	ADP
eblip-29728	21	41	possible	possible	ADJ
eblip-29728	21	42	.	.	PUNCT
eblip-29728	22	1	in	in	ADP
eblip-29728	22	2	order	order	NOUN
eblip-29728	22	3	to	to	PART
eblip-29728	22	4	achieve	achieve	VERB
eblip-29728	22	5	this	this	PRON
eblip-29728	22	6	,	,	PUNCT
eblip-29728	22	7	it	it	PRON
eblip-29728	22	8	is	be	AUX
eblip-29728	22	9	important	important	ADJ
eblip-29728	22	10	that	that	SCONJ
eblip-29728	22	11	all	all	DET
eblip-29728	22	12	library	library	ADJ
eblip-29728	22	13	staff	staff	NOUN
eblip-29728	22	14	are	be	AUX
eblip-29728	22	15	friendly	friendly	ADJ
eblip-29728	22	16	and	and	CCONJ
eblip-29728	22	17	professional	professional	ADJ
eblip-29728	22	18	”	"	PUNCT
eblip-29728	22	19	(	(	PUNCT
eblip-29728	22	20	p.	p.	NOUN
eblip-29728	22	21	159	159	NUM
eblip-29728	22	22	)	)	PUNCT
eblip-29728	22	23	.	.	PUNCT
eblip-29728	22	24	  	  	SPACE
eblip-29728	23	1	we	we	PRON
eblip-29728	23	2	used	use	VERB
eblip-29728	23	3	data	datum	NOUN
eblip-29728	23	4	from	from	ADP
eblip-29728	23	5	iterative	iterative	ADJ
eblip-29728	23	6	assessment	assessment	NOUN
eblip-29728	23	7	to	to	PART
eblip-29728	23	8	develop	develop	VERB
eblip-29728	23	9	mission	mission	NOUN
eblip-29728	23	10	-	-	PUNCT
eblip-29728	23	11	focused	focus	VERB
eblip-29728	23	12	training	training	NOUN
eblip-29728	23	13	as	as	ADP
eblip-29728	23	14	part	part	NOUN
eblip-29728	23	15	of	of	ADP
eblip-29728	23	16	our	our	PRON
eblip-29728	23	17	effort	effort	NOUN
eblip-29728	23	18	to	to	PART
eblip-29728	23	19	create	create	VERB
eblip-29728	23	20	a	a	DET
eblip-29728	23	21	welcoming	welcome	VERB
eblip-29728	23	22	library	library	NOUN
eblip-29728	23	23	environment	environment	NOUN
eblip-29728	23	24	toward	toward	ADP
eblip-29728	23	25	more	more	ADV
eblip-29728	23	26	positive	positive	ADJ
eblip-29728	23	27	academic	academic	ADJ
eblip-29728	23	28	experience	experience	NOUN
eblip-29728	23	29	.	.	PUNCT
eblip-29728	24	1	as	as	SCONJ
eblip-29728	24	2	we	we	PRON
eblip-29728	24	3	stated	state	VERB
eblip-29728	24	4	in	in	ADP
eblip-29728	24	5	an	an	DET
eblip-29728	24	6	article	article	NOUN
eblip-29728	24	7	about	about	ADP
eblip-29728	24	8	this	this	DET
eblip-29728	24	9	department	department	NOUN
eblip-29728	24	10	’s	’s	PART
eblip-29728	24	11	experience	experience	NOUN
eblip-29728	24	12	with	with	ADP
eblip-29728	24	13	change	change	NOUN
eblip-29728	24	14	management	management	NOUN
eblip-29728	24	15	,	,	PUNCT
eblip-29728	24	16	“	"	PUNCT
eblip-29728	24	17	staff	staff	NOUN
eblip-29728	24	18	does	do	AUX
eblip-29728	24	19	work	work	VERB
eblip-29728	24	20	simply	simply	ADV
eblip-29728	24	21	because	because	SCONJ
eblip-29728	24	22	they	they	PRON
eblip-29728	24	23	were	be	AUX
eblip-29728	24	24	told	tell	VERB
eblip-29728	24	25	to	to	ADP
eblip-29728	24	26	,	,	PUNCT
eblip-29728	24	27	without	without	ADP
eblip-29728	24	28	any	any	DET
eblip-29728	24	29	clear	clear	ADJ
eblip-29728	24	30	sense	sense	NOUN
eblip-29728	24	31	of	of	ADP
eblip-29728	24	32	why	why	SCONJ
eblip-29728	24	33	it	it	PRON
eblip-29728	24	34	is	be	AUX
eblip-29728	24	35	necessary	necessary	ADJ
eblip-29728	24	36	or	or	CCONJ
eblip-29728	24	37	how	how	SCONJ
eblip-29728	24	38	it	it	PRON
eblip-29728	24	39	figures	figure	VERB
eblip-29728	24	40	in	in	ADP
eblip-29728	24	41	the	the	DET
eblip-29728	24	42	bigger	big	ADJ
eblip-29728	24	43	picture	picture	NOUN
eblip-29728	24	44	…	…	PUNCT
eblip-29728	24	45	.	.	PUNCT
eblip-29728	25	1	either	either	CCONJ
eblip-29728	25	2	they	they	PRON
eblip-29728	25	3	have	have	AUX
eblip-29728	25	4	forgotten	forget	VERB
eblip-29728	25	5	the	the	DET
eblip-29728	25	6	reason	reason	NOUN
eblip-29728	25	7	or	or	CCONJ
eblip-29728	25	8	it	it	PRON
eblip-29728	25	9	was	be	AUX
eblip-29728	25	10	never	never	ADV
eblip-29728	25	11	explained	explain	VERB
eblip-29728	25	12	to	to	ADP
eblip-29728	25	13	them	they	PRON
eblip-29728	25	14	to	to	PART
eblip-29728	25	15	begin	begin	VERB
eblip-29728	25	16	with	with	ADP
eblip-29728	25	17	”	"	PUNCT
eblip-29728	25	18	(	(	PUNCT
eblip-29728	25	19	carrillo	carrillo	PROPN
eblip-29728	25	20	&	&	CCONJ
eblip-29728	25	21	gregory	gregory	PROPN
eblip-29728	25	22	,	,	PUNCT
eblip-29728	25	23	p.	p.	NOUN
eblip-29728	25	24	29	29	NUM
eblip-29728	25	25	)	)	PUNCT
eblip-29728	25	26	.	.	PUNCT
eblip-29728	25	27	  	  	SPACE
eblip-29728	26	1	our	our	PRON
eblip-29728	26	2	goal	goal	NOUN
eblip-29728	26	3	was	be	AUX
eblip-29728	26	4	to	to	PART
eblip-29728	26	5	empower	empower	VERB
eblip-29728	26	6	student	student	NOUN
eblip-29728	26	7	workers	worker	NOUN
eblip-29728	26	8	to	to	PART
eblip-29728	26	9	do	do	VERB
eblip-29728	26	10	great	great	ADJ
eblip-29728	26	11	work	work	NOUN
eblip-29728	26	12	by	by	ADP
eblip-29728	26	13	connecting	connect	VERB
eblip-29728	26	14	them	they	PRON
eblip-29728	26	15	to	to	ADP
eblip-29728	26	16	the	the	DET
eblip-29728	26	17	mission	mission	NOUN
eblip-29728	26	18	of	of	ADP
eblip-29728	26	19	the	the	DET
eblip-29728	26	20	library	library	NOUN
eblip-29728	26	21	and	and	CCONJ
eblip-29728	26	22	to	to	ADP
eblip-29728	26	23	our	our	PRON
eblip-29728	26	24	diverse	diverse	ADJ
eblip-29728	26	25	patron	patron	NOUN
eblip-29728	26	26	population	population	NOUN
eblip-29728	26	27	.	.	PUNCT
eblip-29728	27	1	we	we	PRON
eblip-29728	27	2	also	also	ADV
eblip-29728	27	3	sought	seek	VERB
eblip-29728	27	4	to	to	PART
eblip-29728	27	5	reduce	reduce	VERB
eblip-29728	27	6	factors	factor	NOUN
eblip-29728	27	7	that	that	PRON
eblip-29728	27	8	might	might	AUX
eblip-29728	27	9	intimidate	intimidate	VERB
eblip-29728	27	10	or	or	CCONJ
eblip-29728	27	11	discourage	discourage	VERB
eblip-29728	27	12	library	library	NOUN
eblip-29728	27	13	use	use	NOUN
eblip-29728	27	14	.	.	PUNCT
eblip-29728	28	1	we	we	PRON
eblip-29728	28	2	used	use	VERB
eblip-29728	28	3	data	datum	NOUN
eblip-29728	28	4	to	to	PART
eblip-29728	28	5	assess	assess	VERB
eblip-29728	28	6	and	and	CCONJ
eblip-29728	28	7	share	share	VERB
eblip-29728	28	8	the	the	DET
eblip-29728	28	9	experience	experience	NOUN
eblip-29728	28	10	of	of	ADP
eblip-29728	28	11	patrons	patron	NOUN
eblip-29728	28	12	entering	enter	VERB
eblip-29728	28	13	the	the	DET
eblip-29728	28	14	library	library	NOUN
eblip-29728	28	15	in	in	ADP
eblip-29728	28	16	order	order	NOUN
eblip-29728	28	17	to	to	PART
eblip-29728	28	18	reinforce	reinforce	VERB
eblip-29728	28	19	a	a	DET
eblip-29728	28	20	positive	positive	ADJ
eblip-29728	28	21	customer	customer	NOUN
eblip-29728	28	22	service	service	NOUN
eblip-29728	28	23	attitude	attitude	NOUN
eblip-29728	28	24	and	and	CCONJ
eblip-29728	28	25	identify	identify	VERB
eblip-29728	28	26	areas	area	NOUN
eblip-29728	28	27	for	for	ADP
eblip-29728	28	28	improvement	improvement	NOUN
eblip-29728	28	29	.	.	PUNCT
eblip-29728	28	30	  	  	SPACE
eblip-29728	28	31	evidence	evidence	NOUN
eblip-29728	28	32	  	  	SPACE
eblip-29728	28	33	the	the	DET
eblip-29728	28	34	daley	daley	PROPN
eblip-29728	28	35	library	library	PROPN
eblip-29728	28	36	access	access	NOUN
eblip-29728	28	37	services	services	PROPN
eblip-29728	28	38	department	department	PROPN
eblip-29728	28	39	conducted	conduct	VERB
eblip-29728	28	40	a	a	DET
eblip-29728	28	41	pilot	pilot	NOUN
eblip-29728	28	42	survey	survey	NOUN
eblip-29728	28	43	during	during	ADP
eblip-29728	28	44	the	the	DET
eblip-29728	28	45	fall	fall	NOUN
eblip-29728	28	46	2018	2018	NUM
eblip-29728	28	47	midterm	midterm	NOUN
eblip-29728	28	48	exam	exam	NOUN
eblip-29728	28	49	period	period	NOUN
eblip-29728	28	50	to	to	PART
eblip-29728	28	51	assess	assess	VERB
eblip-29728	28	52	how	how	SCONJ
eblip-29728	28	53	patrons	patron	NOUN
eblip-29728	28	54	felt	feel	VERB
eblip-29728	28	55	about	about	ADP
eblip-29728	28	56	the	the	DET
eblip-29728	28	57	service	service	NOUN
eblip-29728	28	58	they	they	PRON
eblip-29728	28	59	received	receive	VERB
eblip-29728	28	60	when	when	SCONJ
eblip-29728	28	61	engaging	engage	VERB
eblip-29728	28	62	with	with	ADP
eblip-29728	28	63	the	the	DET
eblip-29728	28	64	library	library	NOUN
eblip-29728	28	65	service	service	NOUN
eblip-29728	28	66	points	point	NOUN
eblip-29728	28	67	.	.	PUNCT
eblip-29728	29	1	the	the	DET
eblip-29728	29	2	survey	survey	NOUN
eblip-29728	29	3	was	be	AUX
eblip-29728	29	4	paper	paper	NOUN
eblip-29728	29	5	based	base	VERB
eblip-29728	29	6	and	and	CCONJ
eblip-29728	29	7	made	make	VERB
eblip-29728	29	8	available	available	ADJ
eblip-29728	29	9	over	over	ADP
eblip-29728	29	10	a	a	DET
eblip-29728	29	11	two	two	NUM
eblip-29728	29	12	-	-	PUNCT
eblip-29728	29	13	week	week	NOUN
eblip-29728	29	14	period	period	NOUN
eblip-29728	29	15	for	for	ADP
eblip-29728	29	16	patrons	patron	NOUN
eblip-29728	29	17	who	who	PRON
eblip-29728	29	18	visited	visit	VERB
eblip-29728	29	19	the	the	DET
eblip-29728	29	20	library	library	NOUN
eblip-29728	29	21	in	in	ADP
eblip-29728	29	22	person	person	NOUN
eblip-29728	29	23	.	.	PUNCT
eblip-29728	30	1	the	the	DET
eblip-29728	30	2	survey	survey	NOUN
eblip-29728	30	3	asked	ask	VERB
eblip-29728	30	4	if	if	SCONJ
eblip-29728	30	5	patrons	patron	NOUN
eblip-29728	30	6	felt	feel	VERB
eblip-29728	30	7	they	they	PRON
eblip-29728	30	8	had	have	AUX
eblip-29728	30	9	received	receive	VERB
eblip-29728	30	10	what	what	PRON
eblip-29728	30	11	they	they	PRON
eblip-29728	30	12	needed	need	VERB
eblip-29728	30	13	and	and	CCONJ
eblip-29728	30	14	whether	whether	SCONJ
eblip-29728	30	15	they	they	PRON
eblip-29728	30	16	were	be	AUX
eblip-29728	30	17	made	make	VERB
eblip-29728	30	18	to	to	PART
eblip-29728	30	19	feel	feel	VERB
eblip-29728	30	20	welcome	welcome	ADJ
eblip-29728	30	21	.	.	PUNCT
eblip-29728	31	1	the	the	DET
eblip-29728	31	2	survey	survey	NOUN
eblip-29728	31	3	also	also	ADV
eblip-29728	31	4	asked	ask	VERB
eblip-29728	31	5	for	for	ADP
eblip-29728	31	6	any	any	DET
eblip-29728	31	7	additional	additional	ADJ
eblip-29728	31	8	feedback	feedback	NOUN
eblip-29728	31	9	about	about	ADP
eblip-29728	31	10	their	their	PRON
eblip-29728	31	11	customer	customer	NOUN
eblip-29728	31	12	service	service	NOUN
eblip-29728	31	13	experience	experience	NOUN
eblip-29728	31	14	in	in	ADP
eblip-29728	31	15	an	an	DET
eblip-29728	31	16	open	open	ADJ
eblip-29728	31	17	-	-	PUNCT
eblip-29728	31	18	ended	end	VERB
eblip-29728	31	19	question	question	NOUN
eblip-29728	31	20	.	.	PUNCT
eblip-29728	31	21	  	  	SPACE
eblip-29728	32	1	a	a	DET
eblip-29728	32	2	total	total	NOUN
eblip-29728	32	3	of	of	ADP
eblip-29728	32	4	291	291	NUM
eblip-29728	32	5	participants	participant	NOUN
eblip-29728	32	6	completed	complete	VERB
eblip-29728	32	7	the	the	DET
eblip-29728	32	8	survey	survey	NOUN
eblip-29728	32	9	,	,	PUNCT
eblip-29728	32	10	and	and	CCONJ
eblip-29728	32	11	the	the	DET
eblip-29728	32	12	results	result	NOUN
eblip-29728	32	13	show	show	VERB
eblip-29728	32	14	that	that	SCONJ
eblip-29728	32	15	the	the	DET
eblip-29728	32	16	majority	majority	NOUN
eblip-29728	32	17	of	of	ADP
eblip-29728	32	18	them	they	PRON
eblip-29728	32	19	(	(	PUNCT
eblip-29728	32	20	more	more	ADJ
eblip-29728	32	21	than	than	ADP
eblip-29728	32	22	85	85	NUM
eblip-29728	32	23	%	%	NOUN
eblip-29728	32	24	)	)	PUNCT
eblip-29728	32	25	responded	respond	VERB
eblip-29728	32	26	positively	positively	ADV
eblip-29728	32	27	(	(	PUNCT
eblip-29728	32	28	see	see	VERB
eblip-29728	32	29	table	table	NOUN
eblip-29728	32	30	1	1	NUM
eblip-29728	32	31	)	)	PUNCT
eblip-29728	32	32	.	.	PUNCT
eblip-29728	33	1	we	we	PRON
eblip-29728	33	2	were	be	AUX
eblip-29728	33	3	surprised	surprise	VERB
eblip-29728	33	4	by	by	ADP
eblip-29728	33	5	the	the	DET
eblip-29728	33	6	response	response	NOUN
eblip-29728	33	7	because	because	SCONJ
eblip-29728	33	8	of	of	ADP
eblip-29728	33	9	previous	previous	ADJ
eblip-29728	33	10	mixed	mixed	ADJ
eblip-29728	33	11	anecdotal	anecdotal	ADJ
eblip-29728	33	12	evidence	evidence	NOUN
eblip-29728	33	13	to	to	ADP
eblip-29728	33	14	the	the	DET
eblip-29728	33	15	contrary	contrary	NOUN
eblip-29728	33	16	.	.	PUNCT
eblip-29728	34	1	our	our	PRON
eblip-29728	34	2	desire	desire	NOUN
eblip-29728	34	3	then	then	ADV
eblip-29728	34	4	became	become	VERB
eblip-29728	34	5	to	to	PART
eblip-29728	34	6	increase	increase	VERB
eblip-29728	34	7	the	the	DET
eblip-29728	34	8	positive	positive	ADJ
eblip-29728	34	9	response	response	NOUN
eblip-29728	34	10	percentage	percentage	NOUN
eblip-29728	34	11	with	with	ADP
eblip-29728	34	12	a	a	DET
eblip-29728	34	13	goal	goal	NOUN
eblip-29728	34	14	in	in	ADP
eblip-29728	34	15	mind	mind	NOUN
eblip-29728	34	16	of	of	ADP
eblip-29728	34	17	90	90	NUM
eblip-29728	34	18	%	%	NOUN
eblip-29728	34	19	or	or	CCONJ
eblip-29728	34	20	better	well	ADJ
eblip-29728	34	21	.	.	PUNCT
eblip-29728	34	22	  	  	SPACE
eblip-29728	35	1	we	we	PRON
eblip-29728	35	2	then	then	ADV
eblip-29728	35	3	decided	decide	VERB
eblip-29728	35	4	to	to	PART
eblip-29728	35	5	repeat	repeat	VERB
eblip-29728	35	6	the	the	DET
eblip-29728	35	7	survey	survey	NOUN
eblip-29728	35	8	with	with	ADP
eblip-29728	35	9	a	a	DET
eblip-29728	35	10	specific	specific	ADJ
eblip-29728	35	11	focus	focus	NOUN
eblip-29728	35	12	on	on	ADP
eblip-29728	35	13	the	the	DET
eblip-29728	35	14	welcoming	welcome	VERB
eblip-29728	35	15	aspect	aspect	NOUN
eblip-29728	35	16	of	of	ADP
eblip-29728	35	17	our	our	PRON
eblip-29728	35	18	customer	customer	NOUN
eblip-29728	35	19	service	service	NOUN
eblip-29728	35	20	at	at	ADP
eblip-29728	35	21	our	our	PRON
eblip-29728	35	22	entryways	entryway	NOUN
eblip-29728	35	23	.	.	PUNCT
eblip-29728	36	1	the	the	DET
eblip-29728	36	2	goal	goal	NOUN
eblip-29728	36	3	was	be	AUX
eblip-29728	36	4	to	to	PART
eblip-29728	36	5	hone	hone	VERB
eblip-29728	36	6	in	in	ADP
eblip-29728	36	7	on	on	ADP
eblip-29728	36	8	first	first	ADJ
eblip-29728	36	9	contact	contact	NOUN
eblip-29728	36	10	with	with	ADP
eblip-29728	36	11	the	the	DET
eblip-29728	36	12	library	library	NOUN
eblip-29728	36	13	as	as	SCONJ
eblip-29728	36	14	opposed	oppose	VERB
eblip-29728	36	15	to	to	ADP
eblip-29728	36	16	patrons	patron	NOUN
eblip-29728	36	17	potentially	potentially	ADV
eblip-29728	36	18	already	already	ADV
eblip-29728	36	19	familiar	familiar	ADJ
eblip-29728	36	20	with	with	ADP
eblip-29728	36	21	our	our	PRON
eblip-29728	36	22	services	service	NOUN
eblip-29728	36	23	.	.	PUNCT
eblip-29728	37	1	we	we	PRON
eblip-29728	37	2	simplified	simplify	VERB
eblip-29728	37	3	this	this	DET
eblip-29728	37	4	new	new	ADJ
eblip-29728	37	5	“	"	PUNCT
eblip-29728	37	6	door	door	NOUN
eblip-29728	37	7	survey	survey	NOUN
eblip-29728	37	8	”	"	PUNCT
eblip-29728	37	9	to	to	PART
eblip-29728	37	10	present	present	VERB
eblip-29728	37	11	a	a	DET
eblip-29728	37	12	single	single	ADJ
eblip-29728	37	13	statement	statement	NOUN
eblip-29728	37	14	:	:	PUNCT
eblip-29728	37	15	“	"	PUNCT
eblip-29728	37	16	i	i	PRON
eblip-29728	37	17	felt	felt	AUX
eblip-29728	37	18	welcomed	welcome	VERB
eblip-29728	37	19	when	when	SCONJ
eblip-29728	37	20	i	i	PRON
eblip-29728	37	21	entered	enter	VERB
eblip-29728	37	22	.	.	PUNCT
eblip-29728	37	23	”	"	PUNCT
eblip-29728	38	1	patrons	patron	NOUN
eblip-29728	38	2	were	be	AUX
eblip-29728	38	3	then	then	ADV
eblip-29728	38	4	provided	provide	VERB
eblip-29728	38	5	with	with	ADP
eblip-29728	38	6	four	four	NUM
eblip-29728	38	7	options	option	NOUN
eblip-29728	38	8	to	to	PART
eblip-29728	38	9	strongly	strongly	ADV
eblip-29728	38	10	agree	agree	VERB
eblip-29728	38	11	,	,	PUNCT
eblip-29728	38	12	agree	agree	VERB
eblip-29728	38	13	,	,	PUNCT
eblip-29728	38	14	disagree	disagree	VERB
eblip-29728	38	15	,	,	PUNCT
eblip-29728	38	16	or	or	CCONJ
eblip-29728	38	17	strongly	strongly	ADV
eblip-29728	38	18	disagree	disagree	VERB
eblip-29728	38	19	with	with	ADP
eblip-29728	38	20	the	the	DET
eblip-29728	38	21	statement	statement	NOUN
eblip-29728	38	22	.	.	PUNCT
eblip-29728	38	23	  	  	SPACE
eblip-29728	39	1	table	table	NOUN
eblip-29728	39	2	1	1	NUM
eblip-29728	39	3	pilot	pilot	NOUN
eblip-29728	39	4	survey	survey	NOUN
eblip-29728	39	5	(	(	PUNCT
eblip-29728	39	6	n	n	NOUN
eblip-29728	39	7	=	=	SYM
eblip-29728	39	8	291	291	NUM
eblip-29728	39	9	)	)	PUNCT
eblip-29728	39	10	question	question	NOUN
eblip-29728	39	11	strongly	strongly	ADV
eblip-29728	39	12	agree	agree	VERB
eblip-29728	39	13	agree	agree	NOUN
eblip-29728	39	14	disagree	disagree	VERB
eblip-29728	39	15	strongly	strongly	ADV
eblip-29728	39	16	disagree	disagree	VERB
eblip-29728	39	17	total	total	NOUN
eblip-29728	39	18	i	i	PRON
eblip-29728	39	19	was	be	AUX
eblip-29728	39	20	greeted	greet	VERB
eblip-29728	39	21	with	with	ADP
eblip-29728	39	22	a	a	DET
eblip-29728	39	23	smile	smile	NOUN
eblip-29728	39	24	and	and	CCONJ
eblip-29728	39	25	made	make	VERB
eblip-29728	39	26	to	to	PART
eblip-29728	39	27	feel	feel	VERB
eblip-29728	39	28	welcome	welcome	ADJ
eblip-29728	39	29	85.91	85.91	NUM
eblip-29728	39	30	%	%	NOUN
eblip-29728	39	31	11.00	11.00	NUM
eblip-29728	39	32	%	%	NOUN
eblip-29728	39	33	2.06	2.06	NUM
eblip-29728	39	34	%	%	NOUN
eblip-29728	39	35	1.03	1.03	NUM
eblip-29728	39	36	%	%	NOUN
eblip-29728	39	37	291	291	NUM
eblip-29728	39	38	i	i	PRON
eblip-29728	39	39	got	get	VERB
eblip-29728	39	40	what	what	PRON
eblip-29728	39	41	i	i	PRON
eblip-29728	39	42	needed	need	VERB
eblip-29728	39	43	.	.	PUNCT
eblip-29728	40	1	87.97	87.97	NUM
eblip-29728	40	2	%	%	NOUN
eblip-29728	40	3	8.93	8.93	NUM
eblip-29728	40	4	%	%	NOUN
eblip-29728	40	5	2.41	2.41	NUM
eblip-29728	40	6	%	%	NOUN
eblip-29728	40	7	0.69	0.69	NUM
eblip-29728	40	8	%	%	NOUN
eblip-29728	40	9	291	291	NUM
eblip-29728	40	10	all	all	PRON
eblip-29728	40	11	of	of	ADP
eblip-29728	40	12	my	my	PRON
eblip-29728	40	13	questions	question	NOUN
eblip-29728	40	14	were	be	AUX
eblip-29728	40	15	answered	answer	VERB
eblip-29728	40	16	.	.	PUNCT
eblip-29728	41	1	89.69	89.69	NUM
eblip-29728	41	2	%	%	NOUN
eblip-29728	41	3	8.59	8.59	NUM
eblip-29728	41	4	%	%	NOUN
eblip-29728	41	5	0.69	0.69	NUM
eblip-29728	41	6	%	%	NOUN
eblip-29728	41	7	1.03	1.03	NUM
eblip-29728	41	8	%	%	NOUN
eblip-29728	41	9	291	291	NUM
eblip-29728	41	10	  	  	SPACE
eblip-29728	41	11	we	we	PRON
eblip-29728	41	12	received	receive	VERB
eblip-29728	41	13	the	the	DET
eblip-29728	41	14	results	result	NOUN
eblip-29728	41	15	we	we	PRON
eblip-29728	41	16	expected	expect	VERB
eblip-29728	41	17	from	from	ADP
eblip-29728	41	18	the	the	DET
eblip-29728	41	19	first	first	ADJ
eblip-29728	41	20	final	final	ADJ
eblip-29728	41	21	exam	exam	NOUN
eblip-29728	41	22	period	period	NOUN
eblip-29728	41	23	survey	survey	NOUN
eblip-29728	41	24	—	—	PUNCT
eblip-29728	41	25	that	that	SCONJ
eblip-29728	41	26	a	a	DET
eblip-29728	41	27	significant	significant	ADJ
eblip-29728	41	28	percentage	percentage	NOUN
eblip-29728	41	29	of	of	ADP
eblip-29728	41	30	our	our	PRON
eblip-29728	41	31	patrons	patron	NOUN
eblip-29728	41	32	(	(	PUNCT
eblip-29728	41	33	nearly	nearly	ADV
eblip-29728	41	34	69	69	NUM
eblip-29728	41	35	%	%	NOUN
eblip-29728	41	36	)	)	PUNCT
eblip-29728	41	37	agreed	agree	VERB
eblip-29728	41	38	that	that	SCONJ
eblip-29728	41	39	they	they	PRON
eblip-29728	41	40	felt	felt	AUX
eblip-29728	41	41	welcomed	welcome	VERB
eblip-29728	41	42	upon	upon	SCONJ
eblip-29728	41	43	entering	enter	VERB
eblip-29728	41	44	the	the	DET
eblip-29728	41	45	library	library	NOUN
eblip-29728	41	46	.	.	PUNCT
eblip-29728	42	1	the	the	DET
eblip-29728	42	2	numbers	number	NOUN
eblip-29728	42	3	could	could	AUX
eblip-29728	42	4	not	not	PART
eblip-29728	42	5	tell	tell	VERB
eblip-29728	42	6	the	the	DET
eblip-29728	42	7	whole	whole	ADJ
eblip-29728	42	8	story	story	NOUN
eblip-29728	42	9	of	of	ADP
eblip-29728	42	10	why	why	SCONJ
eblip-29728	42	11	the	the	DET
eblip-29728	42	12	remaining	remain	VERB
eblip-29728	42	13	31	31	NUM
eblip-29728	42	14	%	%	NOUN
eblip-29728	42	15	did	do	AUX
eblip-29728	42	16	not	not	PART
eblip-29728	42	17	feel	feel	VERB
eblip-29728	42	18	welcomed	welcome	VERB
eblip-29728	42	19	,	,	PUNCT
eblip-29728	42	20	however	however	ADV
eblip-29728	42	21	.	.	PUNCT
eblip-29728	42	22	  	  	SPACE
eblip-29728	42	23	during	during	ADP
eblip-29728	42	24	the	the	DET
eblip-29728	42	25	spring	spring	NOUN
eblip-29728	42	26	of	of	ADP
eblip-29728	42	27	2019	2019	NUM
eblip-29728	42	28	,	,	PUNCT
eblip-29728	42	29	we	we	PRON
eblip-29728	42	30	created	create	VERB
eblip-29728	42	31	a	a	DET
eblip-29728	42	32	“	"	PUNCT
eblip-29728	42	33	secret	secret	ADJ
eblip-29728	42	34	shopper	shopper	NOUN
eblip-29728	42	35	”	"	PUNCT
eblip-29728	42	36	type	type	NOUN
eblip-29728	42	37	of	of	ADP
eblip-29728	42	38	observation	observation	NOUN
eblip-29728	42	39	log	log	NOUN
eblip-29728	42	40	for	for	ADP
eblip-29728	42	41	staff	staff	NOUN
eblip-29728	42	42	to	to	PART
eblip-29728	42	43	provide	provide	VERB
eblip-29728	42	44	feedback	feedback	NOUN
eblip-29728	42	45	on	on	ADP
eblip-29728	42	46	behaviour	behaviour	NOUN
eblip-29728	42	47	happening	happen	VERB
eblip-29728	42	48	at	at	ADP
eblip-29728	42	49	our	our	PRON
eblip-29728	42	50	doors	door	NOUN
eblip-29728	42	51	.	.	PUNCT
eblip-29728	43	1	staff	staff	NOUN
eblip-29728	43	2	were	be	AUX
eblip-29728	43	3	aware	aware	ADJ
eblip-29728	43	4	of	of	ADP
eblip-29728	43	5	the	the	DET
eblip-29728	43	6	observation	observation	NOUN
eblip-29728	43	7	period	period	NOUN
eblip-29728	43	8	and	and	CCONJ
eblip-29728	43	9	made	make	VERB
eblip-29728	43	10	to	to	PART
eblip-29728	43	11	understand	understand	VERB
eblip-29728	43	12	that	that	SCONJ
eblip-29728	43	13	the	the	DET
eblip-29728	43	14	purpose	purpose	NOUN
eblip-29728	43	15	of	of	ADP
eblip-29728	43	16	the	the	DET
eblip-29728	43	17	log	log	NOUN
eblip-29728	43	18	was	be	AUX
eblip-29728	43	19	not	not	PART
eblip-29728	43	20	disciplinary	disciplinary	ADJ
eblip-29728	43	21	but	but	SCONJ
eblip-29728	43	22	to	to	PART
eblip-29728	43	23	record	record	VERB
eblip-29728	43	24	evidence	evidence	NOUN
eblip-29728	43	25	of	of	ADP
eblip-29728	43	26	patron	patron	NOUN
eblip-29728	43	27	’s	’s	PART
eblip-29728	43	28	perspectives	perspective	NOUN
eblip-29728	43	29	on	on	ADP
eblip-29728	43	30	our	our	PRON
eblip-29728	43	31	service	service	NOUN
eblip-29728	43	32	.	.	PUNCT
eblip-29728	44	1	we	we	PRON
eblip-29728	44	2	did	do	AUX
eblip-29728	44	3	not	not	PART
eblip-29728	44	4	differentiate	differentiate	VERB
eblip-29728	44	5	the	the	DET
eblip-29728	44	6	findings	finding	NOUN
eblip-29728	44	7	in	in	ADP
eblip-29728	44	8	terms	term	NOUN
eblip-29728	44	9	of	of	ADP
eblip-29728	44	10	which	which	PRON
eblip-29728	44	11	door	door	NOUN
eblip-29728	44	12	the	the	DET
eblip-29728	44	13	observed	observed	ADJ
eblip-29728	44	14	behaviour	behaviour	NOUN
eblip-29728	44	15	was	be	AUX
eblip-29728	44	16	recorded	record	VERB
eblip-29728	44	17	at	at	ADP
eblip-29728	44	18	,	,	PUNCT
eblip-29728	44	19	and	and	CCONJ
eblip-29728	44	20	no	no	DET
eblip-29728	44	21	staff	staff	NOUN
eblip-29728	44	22	were	be	AUX
eblip-29728	44	23	associated	associate	VERB
eblip-29728	44	24	with	with	ADP
eblip-29728	44	25	any	any	DET
eblip-29728	44	26	behaviour	behaviour	NOUN
eblip-29728	44	27	or	or	CCONJ
eblip-29728	44	28	identified	identify	VERB
eblip-29728	44	29	by	by	ADP
eblip-29728	44	30	name	name	NOUN
eblip-29728	44	31	.	.	PUNCT
eblip-29728	44	32	  	  	SPACE
eblip-29728	45	1	we	we	PRON
eblip-29728	45	2	recruited	recruit	VERB
eblip-29728	45	3	10	10	NUM
eblip-29728	45	4	staff	staff	NOUN
eblip-29728	45	5	members	member	NOUN
eblip-29728	45	6	from	from	ADP
eblip-29728	45	7	a	a	DET
eblip-29728	45	8	variety	variety	NOUN
eblip-29728	45	9	of	of	ADP
eblip-29728	45	10	library	library	ADJ
eblip-29728	45	11	departments	department	NOUN
eblip-29728	45	12	and	and	CCONJ
eblip-29728	45	13	asked	ask	VERB
eblip-29728	45	14	them	they	PRON
eblip-29728	45	15	to	to	PART
eblip-29728	45	16	record	record	VERB
eblip-29728	45	17	their	their	PRON
eblip-29728	45	18	observations	observation	NOUN
eblip-29728	45	19	in	in	ADP
eblip-29728	45	20	a	a	DET
eblip-29728	45	21	google	google	NOUN
eblip-29728	45	22	form	form	NOUN
eblip-29728	45	23	about	about	ADP
eblip-29728	45	24	their	their	PRON
eblip-29728	45	25	experience	experience	NOUN
eblip-29728	45	26	when	when	SCONJ
eblip-29728	45	27	they	they	PRON
eblip-29728	45	28	entered	enter	VERB
eblip-29728	45	29	and	and	CCONJ
eblip-29728	45	30	exited	exit	VERB
eblip-29728	45	31	the	the	DET
eblip-29728	45	32	building	building	NOUN
eblip-29728	45	33	for	for	ADP
eblip-29728	45	34	a	a	DET
eblip-29728	45	35	two	two	NUM
eblip-29728	45	36	-	-	PUNCT
eblip-29728	45	37	month	month	NOUN
eblip-29728	45	38	period	period	NOUN
eblip-29728	45	39	(	(	PUNCT
eblip-29728	45	40	january	january	PROPN
eblip-29728	45	41	21	21	NUM
eblip-29728	45	42	to	to	ADP
eblip-29728	45	43	march	march	PROPN
eblip-29728	45	44	21	21	NUM
eblip-29728	45	45	,	,	PUNCT
eblip-29728	45	46	2019	2019	NUM
eblip-29728	45	47	)	)	PUNCT
eblip-29728	45	48	.	.	PUNCT
eblip-29728	46	1	the	the	DET
eblip-29728	46	2	survey	survey	NOUN
eblip-29728	46	3	specifically	specifically	ADV
eblip-29728	46	4	asked	ask	VERB
eblip-29728	46	5	them	they	PRON
eblip-29728	46	6	to	to	PART
eblip-29728	46	7	record	record	VERB
eblip-29728	46	8	“	"	PUNCT
eblip-29728	46	9	welcoming	welcome	VERB
eblip-29728	46	10	”	"	PUNCT
eblip-29728	46	11	and	and	CCONJ
eblip-29728	46	12	“	"	PUNCT
eblip-29728	46	13	negative	negative	ADJ
eblip-29728	46	14	”	"	PUNCT
eblip-29728	46	15	behaviours	behaviour	NOUN
eblip-29728	46	16	,	,	PUNCT
eblip-29728	46	17	as	as	ADV
eblip-29728	46	18	well	well	ADV
eblip-29728	46	19	as	as	ADP
eblip-29728	46	20	inviting	invite	VERB
eblip-29728	46	21	them	they	PRON
eblip-29728	46	22	to	to	PART
eblip-29728	46	23	make	make	VERB
eblip-29728	46	24	open	open	ADJ
eblip-29728	46	25	-	-	PUNCT
eblip-29728	46	26	ended	end	VERB
eblip-29728	46	27	comments	comment	NOUN
eblip-29728	46	28	.	.	PUNCT
eblip-29728	46	29	  	  	SPACE
eblip-29728	46	30	table	table	NOUN
eblip-29728	46	31	2	2	NUM
eblip-29728	46	32	observation	observation	NOUN
eblip-29728	46	33	log	log	NOUN
eblip-29728	46	34	:	:	PUNCT
eblip-29728	46	35	top	top	ADJ
eblip-29728	46	36	3	3	NUM
eblip-29728	46	37	welcoming	welcome	VERB
eblip-29728	46	38	behaviours	behaviour	NOUN
eblip-29728	46	39	top	top	VERB
eblip-29728	46	40	3	3	NUM
eblip-29728	46	41	welcoming	welcome	VERB
eblip-29728	46	42	behaviours	behaviour	NOUN
eblip-29728	46	43	(	(	PUNCT
eblip-29728	46	44	n	n	NOUN
eblip-29728	46	45	=	=	SYM
eblip-29728	46	46	103	103	NUM
eblip-29728	46	47	)	)	PUNCT
eblip-29728	46	48	%	%	NOUN
eblip-29728	46	49	attendant	attendant	NOUN
eblip-29728	46	50	made	make	VERB
eblip-29728	46	51	eye	eye	NOUN
eblip-29728	46	52	contact	contact	NOUN
eblip-29728	46	53	90.30	90.30	NUM
eblip-29728	46	54	%	%	NOUN
eblip-29728	46	55	attendant	attendant	NOUN
eblip-29728	46	56	greeted	greet	VERB
eblip-29728	46	57	me	i	PRON
eblip-29728	46	58	53.40	53.40	NUM
eblip-29728	46	59	%	%	NOUN
eblip-29728	46	60	attendant	attendant	NOUN
eblip-29728	46	61	smiled	smile	VERB
eblip-29728	46	62	at	at	ADP
eblip-29728	46	63	me	i	PRON
eblip-29728	46	64	54.40	54.40	NUM
eblip-29728	46	65	%	%	NOUN
eblip-29728	46	66	  	  	SPACE
eblip-29728	46	67	table	table	NOUN
eblip-29728	46	68	3	3	NUM
eblip-29728	46	69	observation	observation	NOUN
eblip-29728	46	70	log	log	NOUN
eblip-29728	46	71	:	:	PUNCT
eblip-29728	46	72	top	top	ADJ
eblip-29728	46	73	3	3	NUM
eblip-29728	46	74	negative	negative	ADJ
eblip-29728	46	75	behaviours	behaviour	NOUN
eblip-29728	46	76	top	top	VERB
eblip-29728	46	77	3	3	NUM
eblip-29728	46	78	negative	negative	ADJ
eblip-29728	46	79	behaviours	behaviour	NOUN
eblip-29728	46	80	(	(	PUNCT
eblip-29728	46	81	n	n	NOUN
eblip-29728	46	82	=	=	SYM
eblip-29728	46	83	71	71	NUM
eblip-29728	46	84	)	)	PUNCT
eblip-29728	46	85	%	%	NOUN
eblip-29728	46	86	checking	checking	NOUN
eblip-29728	46	87	cell	cell	NOUN
eblip-29728	46	88	phone	phone	NOUN
eblip-29728	46	89	36.60	36.60	NUM
eblip-29728	46	90	%	%	NOUN
eblip-29728	46	91	chatting	chat	VERB
eblip-29728	46	92	21.10	21.10	NUM
eblip-29728	46	93	%	%	NOUN
eblip-29728	46	94	slouching	slouch	VERB
eblip-29728	46	95	15.50	15.50	NUM
eblip-29728	46	96	%	%	NOUN
eblip-29728	46	97	  	  	SPACE
eblip-29728	46	98	for	for	ADP
eblip-29728	46	99	this	this	DET
eblip-29728	46	100	observation	observation	NOUN
eblip-29728	46	101	log	log	NOUN
eblip-29728	46	102	,	,	PUNCT
eblip-29728	46	103	observers	observer	NOUN
eblip-29728	46	104	recorded	record	VERB
eblip-29728	46	105	over	over	ADP
eblip-29728	46	106	188	188	NUM
eblip-29728	46	107	interactions	interaction	NOUN
eblip-29728	46	108	at	at	ADP
eblip-29728	46	109	the	the	DET
eblip-29728	46	110	doors	door	NOUN
eblip-29728	46	111	.	.	PUNCT
eblip-29728	47	1	the	the	DET
eblip-29728	47	2	majority	majority	NOUN
eblip-29728	47	3	of	of	ADP
eblip-29728	47	4	respondents	respondent	NOUN
eblip-29728	47	5	reported	report	VERB
eblip-29728	47	6	welcoming	welcome	VERB
eblip-29728	47	7	behaviours	behaviour	NOUN
eblip-29728	47	8	,	,	PUNCT
eblip-29728	47	9	and	and	CCONJ
eblip-29728	47	10	as	as	SCONJ
eblip-29728	47	11	shown	show	VERB
eblip-29728	47	12	in	in	ADP
eblip-29728	47	13	table	table	NOUN
eblip-29728	47	14	2	2	NUM
eblip-29728	47	15	,	,	PUNCT
eblip-29728	47	16	the	the	DET
eblip-29728	47	17	top	top	ADJ
eblip-29728	47	18	welcoming	welcoming	ADJ
eblip-29728	47	19	behaviour	behaviour	NOUN
eblip-29728	47	20	was	be	AUX
eblip-29728	47	21	“	"	PUNCT
eblip-29728	47	22	attendant	attendant	ADJ
eblip-29728	47	23	made	make	VERB
eblip-29728	47	24	eye	eye	NOUN
eblip-29728	47	25	contact	contact	NOUN
eblip-29728	47	26	”	"	PUNCT
eblip-29728	47	27	(	(	PUNCT
eblip-29728	47	28	n	n	NOUN
eblip-29728	47	29	=	=	SYM
eblip-29728	47	30	93	93	NUM
eblip-29728	47	31	,	,	PUNCT
eblip-29728	47	32	90.3	90.3	NUM
eblip-29728	47	33	%	%	NOUN
eblip-29728	47	34	)	)	PUNCT
eblip-29728	47	35	followed	follow	VERB
eblip-29728	47	36	by	by	ADP
eblip-29728	47	37	“	"	PUNCT
eblip-29728	47	38	attendant	attendant	NOUN
eblip-29728	47	39	greeted	greet	VERB
eblip-29728	47	40	me	i	PRON
eblip-29728	47	41	”	"	PUNCT
eblip-29728	47	42	(	(	PUNCT
eblip-29728	47	43	n	n	X
eblip-29728	47	44	=	=	SYM
eblip-29728	47	45	56	56	NUM
eblip-29728	47	46	,	,	PUNCT
eblip-29728	47	47	54.4	54.4	NUM
eblip-29728	47	48	%	%	NOUN
eblip-29728	47	49	)	)	PUNCT
eblip-29728	47	50	and	and	CCONJ
eblip-29728	47	51	“	"	PUNCT
eblip-29728	47	52	attendant	attendant	NOUN
eblip-29728	47	53	smiled	smile	VERB
eblip-29728	47	54	at	at	ADP
eblip-29728	47	55	me	i	PRON
eblip-29728	47	56	”	"	PUNCT
eblip-29728	47	57	(	(	PUNCT
eblip-29728	47	58	n	n	X
eblip-29728	47	59	=	=	SYM
eblip-29728	47	60	55	55	NUM
eblip-29728	47	61	,	,	PUNCT
eblip-29728	47	62	53.4	53.4	NUM
eblip-29728	47	63	%	%	NOUN
eblip-29728	47	64	)	)	PUNCT
eblip-29728	47	65	.	.	PUNCT
eblip-29728	48	1	the	the	DET
eblip-29728	48	2	findings	finding	NOUN
eblip-29728	48	3	also	also	ADV
eblip-29728	48	4	indicate	indicate	VERB
eblip-29728	48	5	that	that	SCONJ
eblip-29728	48	6	negative	negative	ADJ
eblip-29728	48	7	behaviours	behaviour	NOUN
eblip-29728	48	8	included	include	VERB
eblip-29728	48	9	“	"	PUNCT
eblip-29728	48	10	checking	check	VERB
eblip-29728	48	11	phone	phone	NOUN
eblip-29728	48	12	”	"	PUNCT
eblip-29728	48	13	(	(	PUNCT
eblip-29728	48	14	n	n	NOUN
eblip-29728	48	15	=	=	SYM
eblip-29728	48	16	26	26	NUM
eblip-29728	48	17	,	,	PUNCT
eblip-29728	48	18	36.6	36.6	NUM
eblip-29728	48	19	%	%	NOUN
eblip-29728	48	20	)	)	PUNCT
eblip-29728	48	21	,	,	PUNCT
eblip-29728	48	22	“	"	PUNCT
eblip-29728	48	23	chatting	chat	VERB
eblip-29728	48	24	”	"	PUNCT
eblip-29728	48	25	(	(	PUNCT
eblip-29728	48	26	n	n	NOUN
eblip-29728	48	27	=	=	SYM
eblip-29728	48	28	15	15	NUM
eblip-29728	48	29	,	,	PUNCT
eblip-29728	48	30	21.1	21.1	NUM
eblip-29728	48	31	%	%	NOUN
eblip-29728	48	32	)	)	PUNCT
eblip-29728	48	33	,	,	PUNCT
eblip-29728	48	34	and	and	CCONJ
eblip-29728	48	35	“	"	PUNCT
eblip-29728	48	36	slouching	slouch	VERB
eblip-29728	48	37	”	"	PUNCT
eblip-29728	48	38	(	(	PUNCT
eblip-29728	48	39	n	n	NOUN
eblip-29728	48	40	=	=	SYM
eblip-29728	48	41	11	11	NUM
eblip-29728	48	42	,	,	PUNCT
eblip-29728	48	43	15.5	15.5	NUM
eblip-29728	48	44	%	%	NOUN
eblip-29728	48	45	)	)	PUNCT
eblip-29728	48	46	,	,	PUNCT
eblip-29728	48	47	with	with	ADP
eblip-29728	48	48	cell	cell	NOUN
eblip-29728	48	49	phone	phone	NOUN
eblip-29728	48	50	usage	usage	NOUN
eblip-29728	48	51	being	be	AUX
eblip-29728	48	52	the	the	DET
eblip-29728	48	53	top	top	ADJ
eblip-29728	48	54	complaint	complaint	NOUN
eblip-29728	48	55	by	by	ADP
eblip-29728	48	56	observers	observer	NOUN
eblip-29728	48	57	(	(	PUNCT
eblip-29728	48	58	table	table	NOUN
eblip-29728	48	59	3	3	NUM
eblip-29728	48	60	)	)	PUNCT
eblip-29728	48	61	.	.	PUNCT
eblip-29728	49	1	additional	additional	ADJ
eblip-29728	49	2	comments	comment	NOUN
eblip-29728	49	3	were	be	AUX
eblip-29728	49	4	reported	report	VERB
eblip-29728	49	5	in	in	ADP
eblip-29728	49	6	the	the	DET
eblip-29728	49	7	open	open	ADV
eblip-29728	49	8	-	-	PUNCT
eblip-29728	49	9	ended	end	VERB
eblip-29728	49	10	response	response	NOUN
eblip-29728	49	11	including	include	VERB
eblip-29728	49	12	“	"	PUNCT
eblip-29728	49	13	attendant	attendant	NOUN
eblip-29728	49	14	was	be	AUX
eblip-29728	49	15	reading	read	VERB
eblip-29728	49	16	or	or	CCONJ
eblip-29728	49	17	working	work	VERB
eblip-29728	49	18	on	on	ADP
eblip-29728	49	19	assignments	assignment	NOUN
eblip-29728	49	20	”	"	PUNCT
eblip-29728	49	21	(	(	PUNCT
eblip-29728	49	22	n	n	NOUN
eblip-29728	49	23	=	=	NOUN
eblip-29728	49	24	9	9	NUM
eblip-29728	49	25	)	)	PUNCT
eblip-29728	49	26	”	"	PUNCT
eblip-29728	49	27	and	and	CCONJ
eblip-29728	49	28	“	"	PUNCT
eblip-29728	49	29	looking	look	VERB
eblip-29728	49	30	down	down	ADV
eblip-29728	49	31	”	"	PUNCT
eblip-29728	49	32	(	(	PUNCT
eblip-29728	49	33	n	n	NOUN
eblip-29728	49	34	=	=	SYM
eblip-29728	49	35	5	5	NUM
eblip-29728	49	36	)	)	PUNCT
eblip-29728	49	37	.	.	PUNCT
eblip-29728	49	38	  	  	SPACE
eblip-29728	50	1	implementation	implementation	NOUN
eblip-29728	50	2	  	  	SPACE
eblip-29728	50	3	as	as	ADP
eblip-29728	50	4	a	a	DET
eblip-29728	50	5	result	result	NOUN
eblip-29728	50	6	of	of	ADP
eblip-29728	50	7	feedback	feedback	NOUN
eblip-29728	50	8	from	from	ADP
eblip-29728	50	9	the	the	DET
eblip-29728	50	10	pilot	pilot	NOUN
eblip-29728	50	11	survey	survey	NOUN
eblip-29728	50	12	,	,	PUNCT
eblip-29728	50	13	the	the	DET
eblip-29728	50	14	observation	observation	NOUN
eblip-29728	50	15	log	log	NOUN
eblip-29728	50	16	,	,	PUNCT
eblip-29728	50	17	and	and	CCONJ
eblip-29728	50	18	subsequent	subsequent	ADJ
eblip-29728	50	19	door	door	NOUN
eblip-29728	50	20	survey	survey	NOUN
eblip-29728	50	21	results	result	NOUN
eblip-29728	50	22	in	in	ADP
eblip-29728	50	23	2018	2018	NUM
eblip-29728	50	24	,	,	PUNCT
eblip-29728	50	25	a	a	DET
eblip-29728	50	26	dedicated	dedicated	ADJ
eblip-29728	50	27	program	program	NOUN
eblip-29728	50	28	of	of	ADP
eblip-29728	50	29	retraining	retraining	NOUN
eblip-29728	50	30	was	be	AUX
eblip-29728	50	31	introduced	introduce	VERB
eblip-29728	50	32	.	.	PUNCT
eblip-29728	51	1	we	we	PRON
eblip-29728	51	2	called	call	VERB
eblip-29728	51	3	it	it	PRON
eblip-29728	51	4	a	a	DET
eblip-29728	51	5	“	"	PUNCT
eblip-29728	51	6	student	student	NOUN
eblip-29728	51	7	refresher	refresher	NOUN
eblip-29728	51	8	,	,	PUNCT
eblip-29728	51	9	”	"	PUNCT
eblip-29728	51	10	referring	refer	VERB
eblip-29728	51	11	to	to	ADP
eblip-29728	51	12	the	the	DET
eblip-29728	51	13	work	work	NOUN
eblip-29728	51	14	of	of	ADP
eblip-29728	51	15	student	student	NOUN
eblip-29728	51	16	employees	employee	NOUN
eblip-29728	51	17	who	who	PRON
eblip-29728	51	18	primarily	primarily	ADV
eblip-29728	51	19	work	work	VERB
eblip-29728	51	20	at	at	ADP
eblip-29728	51	21	the	the	DET
eblip-29728	51	22	doors	door	NOUN
eblip-29728	51	23	.	.	PUNCT
eblip-29728	51	24	    	    	SPACE
eblip-29728	52	1	this	this	DET
eblip-29728	52	2	student	student	NOUN
eblip-29728	52	3	refresher	refresher	NOUN
eblip-29728	52	4	was	be	AUX
eblip-29728	52	5	conducted	conduct	VERB
eblip-29728	52	6	by	by	ADP
eblip-29728	52	7	the	the	DET
eblip-29728	52	8	student	student	NOUN
eblip-29728	52	9	employee	employee	NOUN
eblip-29728	52	10	managers	manager	NOUN
eblip-29728	52	11	in	in	ADP
eblip-29728	52	12	the	the	DET
eblip-29728	52	13	daley	daley	PROPN
eblip-29728	52	14	access	access	PROPN
eblip-29728	52	15	services	services	PROPN
eblip-29728	52	16	department	department	NOUN
eblip-29728	52	17	during	during	ADP
eblip-29728	52	18	a	a	DET
eblip-29728	52	19	half	half	ADJ
eblip-29728	52	20	-	-	PUNCT
eblip-29728	52	21	day	day	NOUN
eblip-29728	52	22	session	session	NOUN
eblip-29728	52	23	.	.	PUNCT
eblip-29728	53	1	during	during	ADP
eblip-29728	53	2	the	the	DET
eblip-29728	53	3	session	session	NOUN
eblip-29728	53	4	,	,	PUNCT
eblip-29728	53	5	the	the	DET
eblip-29728	53	6	purpose	purpose	NOUN
eblip-29728	53	7	of	of	ADP
eblip-29728	53	8	the	the	DET
eblip-29728	53	9	assessment	assessment	NOUN
eblip-29728	53	10	,	,	PUNCT
eblip-29728	53	11	the	the	DET
eblip-29728	53	12	results	result	NOUN
eblip-29728	53	13	,	,	PUNCT
eblip-29728	53	14	and	and	CCONJ
eblip-29728	53	15	the	the	DET
eblip-29728	53	16	mission	mission	NOUN
eblip-29728	53	17	of	of	ADP
eblip-29728	53	18	the	the	DET
eblip-29728	53	19	library	library	NOUN
eblip-29728	53	20	were	be	AUX
eblip-29728	53	21	emphasized	emphasize	VERB
eblip-29728	53	22	—	—	PUNCT
eblip-29728	53	23	along	along	ADP
eblip-29728	53	24	with	with	ADP
eblip-29728	53	25	reminders	reminder	NOUN
eblip-29728	53	26	for	for	ADP
eblip-29728	53	27	work	work	NOUN
eblip-29728	53	28	expectations	expectation	NOUN
eblip-29728	53	29	and	and	CCONJ
eblip-29728	53	30	library	library	ADJ
eblip-29728	53	31	policies	policy	NOUN
eblip-29728	53	32	.	.	PUNCT
eblip-29728	54	1	the	the	DET
eblip-29728	54	2	training	training	NOUN
eblip-29728	54	3	included	include	VERB
eblip-29728	54	4	these	these	DET
eblip-29728	54	5	elements	element	NOUN
eblip-29728	54	6	:	:	PUNCT
eblip-29728	54	7	  	  	SPACE
eblip-29728	54	8	●	●	NOUN
eblip-29728	54	9	       	       	SPACE
eblip-29728	54	10	reflection	reflection	NOUN
eblip-29728	54	11	on	on	ADP
eblip-29728	54	12	the	the	DET
eblip-29728	54	13	observation	observation	NOUN
eblip-29728	54	14	log	log	NOUN
eblip-29728	54	15	comments	comment	VERB
eblip-29728	54	16	●	●	NOUN
eblip-29728	54	17	       	       	SPACE
eblip-29728	54	18	story	story	NOUN
eblip-29728	54	19	-	-	PUNCT
eblip-29728	54	20	based	base	VERB
eblip-29728	54	21	scenarios	scenario	NOUN
eblip-29728	54	22	to	to	PART
eblip-29728	54	23	help	help	VERB
eblip-29728	54	24	staff	staff	NOUN
eblip-29728	54	25	recognize	recognize	VERB
eblip-29728	54	26	and	and	CCONJ
eblip-29728	54	27	model	model	NOUN
eblip-29728	54	28	exemplary	exemplary	PROPN
eblip-29728	54	29	service	service	NOUN
eblip-29728	54	30	●	●	NOUN
eblip-29728	54	31	       	       	SPACE
eblip-29728	54	32	emphasis	emphasis	NOUN
eblip-29728	54	33	on	on	ADP
eblip-29728	54	34	a	a	DET
eblip-29728	54	35	positive	positive	ADJ
eblip-29728	54	36	welcoming	welcome	VERB
eblip-29728	54	37	experience	experience	NOUN
eblip-29728	54	38	for	for	ADP
eblip-29728	54	39	a	a	DET
eblip-29728	54	40	diverse	diverse	ADJ
eblip-29728	54	41	patron	patron	NOUN
eblip-29728	54	42	population	population	NOUN
eblip-29728	54	43	●	●	NOUN
eblip-29728	54	44	       	       	SPACE
eblip-29728	54	45	goals	goal	NOUN
eblip-29728	54	46	to	to	PART
eblip-29728	54	47	increase	increase	VERB
eblip-29728	54	48	a	a	DET
eblip-29728	54	49	welcoming	welcoming	ADJ
eblip-29728	54	50	experience	experience	NOUN
eblip-29728	54	51	for	for	ADP
eblip-29728	54	52	the	the	DET
eblip-29728	54	53	spring	spring	NOUN
eblip-29728	54	54	final	final	ADJ
eblip-29728	54	55	exam	exam	NOUN
eblip-29728	54	56	period	period	NOUN
eblip-29728	54	57	  	  	SPACE
eblip-29728	54	58	while	while	SCONJ
eblip-29728	54	59	it	it	PRON
eblip-29728	54	60	’s	’	VERB
eblip-29728	54	61	true	true	ADJ
eblip-29728	54	62	that	that	SCONJ
eblip-29728	54	63	“	"	PUNCT
eblip-29728	54	64	sometimes	sometimes	ADV
eblip-29728	54	65	tasks	task	NOUN
eblip-29728	54	66	are	be	AUX
eblip-29728	54	67	handed	hand	VERB
eblip-29728	54	68	down	down	ADP
eblip-29728	54	69	through	through	ADP
eblip-29728	54	70	the	the	DET
eblip-29728	54	71	years	year	NOUN
eblip-29728	54	72	to	to	ADP
eblip-29728	54	73	the	the	DET
eblip-29728	54	74	point	point	NOUN
eblip-29728	54	75	at	at	ADP
eblip-29728	54	76	which	which	PRON
eblip-29728	54	77	no	no	DET
eblip-29728	54	78	one	one	NOUN
eblip-29728	54	79	can	can	AUX
eblip-29728	54	80	really	really	ADV
eblip-29728	54	81	remember	remember	VERB
eblip-29728	54	82	why	why	SCONJ
eblip-29728	54	83	they	they	PRON
eblip-29728	54	84	started	start	VERB
eblip-29728	54	85	doing	do	VERB
eblip-29728	54	86	them	they	PRON
eblip-29728	54	87	in	in	ADP
eblip-29728	54	88	the	the	DET
eblip-29728	54	89	first	first	ADJ
eblip-29728	54	90	place	place	NOUN
eblip-29728	54	91	”	"	PUNCT
eblip-29728	54	92	(	(	PUNCT
eblip-29728	54	93	carrillo	carrillo	PROPN
eblip-29728	54	94	&	&	CCONJ
eblip-29728	54	95	gregory	gregory	PROPN
eblip-29728	54	96	,	,	PUNCT
eblip-29728	54	97	p.29	p.29	NOUN
eblip-29728	54	98	)	)	PUNCT
eblip-29728	54	99	,	,	PUNCT
eblip-29728	54	100	it	it	PRON
eblip-29728	54	101	’s	’	VERB
eblip-29728	54	102	often	often	ADV
eblip-29728	54	103	the	the	DET
eblip-29728	54	104	case	case	NOUN
eblip-29728	54	105	with	with	ADP
eblip-29728	54	106	student	student	NOUN
eblip-29728	54	107	workers	worker	NOUN
eblip-29728	54	108	,	,	PUNCT
eblip-29728	54	109	who	who	PRON
eblip-29728	54	110	have	have	VERB
eblip-29728	54	111	so	so	ADV
eblip-29728	54	112	many	many	ADJ
eblip-29728	54	113	competing	compete	VERB
eblip-29728	54	114	demands	demand	NOUN
eblip-29728	54	115	on	on	ADP
eblip-29728	54	116	their	their	PRON
eblip-29728	54	117	attention	attention	NOUN
eblip-29728	54	118	,	,	PUNCT
eblip-29728	54	119	that	that	SCONJ
eblip-29728	54	120	remembering	remember	VERB
eblip-29728	54	121	the	the	DET
eblip-29728	54	122	tasks	task	NOUN
eblip-29728	54	123	from	from	ADP
eblip-29728	54	124	semester	semester	NOUN
eblip-29728	54	125	to	to	PART
eblip-29728	54	126	semester	semester	NOUN
eblip-29728	54	127	can	can	AUX
eblip-29728	54	128	be	be	AUX
eblip-29728	54	129	a	a	DET
eblip-29728	54	130	challenge	challenge	NOUN
eblip-29728	54	131	.	.	PUNCT
eblip-29728	54	132	  	  	SPACE
eblip-29728	55	1	gathering	gather	VERB
eblip-29728	55	2	and	and	CCONJ
eblip-29728	55	3	sharing	share	VERB
eblip-29728	55	4	evidence	evidence	NOUN
eblip-29728	55	5	based	base	VERB
eblip-29728	55	6	data	datum	NOUN
eblip-29728	55	7	from	from	ADP
eblip-29728	55	8	these	these	DET
eblip-29728	55	9	various	various	ADJ
eblip-29728	55	10	assessment	assessment	NOUN
eblip-29728	55	11	tools	tool	NOUN
eblip-29728	55	12	was	be	AUX
eblip-29728	55	13	the	the	DET
eblip-29728	55	14	key	key	NOUN
eblip-29728	55	15	to	to	PART
eblip-29728	55	16	reinforce	reinforce	VERB
eblip-29728	55	17	positive	positive	ADJ
eblip-29728	55	18	customer	customer	NOUN
eblip-29728	55	19	service	service	NOUN
eblip-29728	55	20	habits	habit	NOUN
eblip-29728	55	21	,	,	PUNCT
eblip-29728	55	22	inspire	inspire	VERB
eblip-29728	55	23	student	student	NOUN
eblip-29728	55	24	workers	worker	NOUN
eblip-29728	55	25	to	to	PART
eblip-29728	55	26	make	make	VERB
eblip-29728	55	27	connections	connection	NOUN
eblip-29728	55	28	with	with	ADP
eblip-29728	55	29	patrons	patron	NOUN
eblip-29728	55	30	,	,	PUNCT
eblip-29728	55	31	and	and	CCONJ
eblip-29728	55	32	remind	remind	VERB
eblip-29728	55	33	them	they	PRON
eblip-29728	55	34	of	of	ADP
eblip-29728	55	35	their	their	PRON
eblip-29728	55	36	critical	critical	ADJ
eblip-29728	55	37	role	role	NOUN
eblip-29728	55	38	in	in	ADP
eblip-29728	55	39	the	the	DET
eblip-29728	55	40	library	library	NOUN
eblip-29728	55	41	.	.	PUNCT
eblip-29728	55	42	  	  	SPACE
eblip-29728	56	1	outcome	outcome	VERB
eblip-29728	56	2	  	  	SPACE
eblip-29728	56	3	the	the	DET
eblip-29728	56	4	door	door	NOUN
eblip-29728	56	5	survey	survey	NOUN
eblip-29728	56	6	was	be	AUX
eblip-29728	56	7	conducted	conduct	VERB
eblip-29728	56	8	again	again	ADV
eblip-29728	56	9	during	during	ADP
eblip-29728	56	10	our	our	PRON
eblip-29728	56	11	final	final	ADJ
eblip-29728	56	12	exam	exam	NOUN
eblip-29728	56	13	period	period	NOUN
eblip-29728	56	14	in	in	ADP
eblip-29728	56	15	the	the	DET
eblip-29728	56	16	spring	spring	NOUN
eblip-29728	56	17	of	of	ADP
eblip-29728	56	18	2019	2019	NUM
eblip-29728	56	19	.	.	PUNCT
eblip-29728	57	1	(	(	PUNCT
eblip-29728	57	2	we	we	PRON
eblip-29728	57	3	have	have	AUX
eblip-29728	57	4	conducted	conduct	VERB
eblip-29728	57	5	it	it	PRON
eblip-29728	57	6	every	every	DET
eblip-29728	57	7	final	final	ADJ
eblip-29728	57	8	exam	exam	NOUN
eblip-29728	57	9	period	period	NOUN
eblip-29728	57	10	since	since	SCONJ
eblip-29728	57	11	december	december	PROPN
eblip-29728	57	12	2018	2018	NUM
eblip-29728	57	13	)	)	PUNCT
eblip-29728	57	14	.	.	PUNCT
eblip-29728	58	1	the	the	DET
eblip-29728	58	2	results	result	NOUN
eblip-29728	58	3	appear	appear	VERB
eblip-29728	58	4	to	to	PART
eblip-29728	58	5	corroborate	corroborate	VERB
eblip-29728	58	6	the	the	DET
eblip-29728	58	7	general	general	ADJ
eblip-29728	58	8	positive	positive	ADJ
eblip-29728	58	9	experience	experience	NOUN
eblip-29728	58	10	of	of	ADP
eblip-29728	58	11	patrons	patron	NOUN
eblip-29728	58	12	entering	enter	VERB
eblip-29728	58	13	the	the	DET
eblip-29728	58	14	library	library	NOUN
eblip-29728	58	15	.	.	PUNCT
eblip-29728	58	16	  	  	SPACE
eblip-29728	59	1	as	as	SCONJ
eblip-29728	59	2	shown	show	VERB
eblip-29728	59	3	in	in	ADP
eblip-29728	59	4	table	table	NOUN
eblip-29728	59	5	4	4	NUM
eblip-29728	59	6	,	,	PUNCT
eblip-29728	59	7	the	the	DET
eblip-29728	59	8	number	number	NOUN
eblip-29728	59	9	of	of	ADP
eblip-29728	59	10	respondents	respondent	NOUN
eblip-29728	59	11	who	who	PRON
eblip-29728	59	12	reported	report	VERB
eblip-29728	59	13	“	"	PUNCT
eblip-29728	59	14	agree	agree	VERB
eblip-29728	59	15	”	"	PUNCT
eblip-29728	59	16	or	or	CCONJ
eblip-29728	59	17	“	"	PUNCT
eblip-29728	59	18	strongly	strongly	ADV
eblip-29728	59	19	agree	agree	VERB
eblip-29728	59	20	”	"	PUNCT
eblip-29728	59	21	increased	increase	VERB
eblip-29728	59	22	10.6	10.6	NUM
eblip-29728	59	23	%	%	NOUN
eblip-29728	59	24	from	from	ADP
eblip-29728	59	25	fall	fall	NOUN
eblip-29728	59	26	2018	2018	NUM
eblip-29728	59	27	to	to	PART
eblip-29728	59	28	spring	spring	NOUN
eblip-29728	59	29	2019	2019	NUM
eblip-29728	59	30	.	.	PUNCT
eblip-29728	60	1	a	a	DET
eblip-29728	60	2	15	15	NUM
eblip-29728	60	3	%	%	NOUN
eblip-29728	60	4	increase	increase	NOUN
eblip-29728	60	5	is	be	AUX
eblip-29728	60	6	shown	show	VERB
eblip-29728	60	7	from	from	ADP
eblip-29728	60	8	fall	fall	NOUN
eblip-29728	60	9	2018	2018	NUM
eblip-29728	60	10	to	to	PART
eblip-29728	60	11	fall	fall	VERB
eblip-29728	60	12	2019	2019	NUM
eblip-29728	60	13	.	.	PUNCT
eblip-29728	60	14	  	  	SPACE
eblip-29728	61	1	we	we	PRON
eblip-29728	61	2	believe	believe	VERB
eblip-29728	61	3	the	the	DET
eblip-29728	61	4	intervention	intervention	NOUN
eblip-29728	61	5	empowered	empower	VERB
eblip-29728	61	6	student	student	NOUN
eblip-29728	61	7	workers	worker	NOUN
eblip-29728	61	8	to	to	PART
eblip-29728	61	9	empathize	empathize	VERB
eblip-29728	61	10	with	with	ADP
eblip-29728	61	11	the	the	DET
eblip-29728	61	12	needs	need	NOUN
eblip-29728	61	13	of	of	ADP
eblip-29728	61	14	our	our	PRON
eblip-29728	61	15	patrons	patron	NOUN
eblip-29728	61	16	and	and	CCONJ
eblip-29728	61	17	connect	connect	VERB
eblip-29728	61	18	their	their	PRON
eblip-29728	61	19	work	work	NOUN
eblip-29728	61	20	to	to	ADP
eblip-29728	61	21	the	the	DET
eblip-29728	61	22	service	service	NOUN
eblip-29728	61	23	mission	mission	NOUN
eblip-29728	61	24	of	of	ADP
eblip-29728	61	25	the	the	DET
eblip-29728	61	26	library	library	NOUN
eblip-29728	61	27	.	.	PUNCT
eblip-29728	62	1	student	student	NOUN
eblip-29728	62	2	workers	worker	NOUN
eblip-29728	62	3	responding	respond	VERB
eblip-29728	62	4	to	to	ADP
eblip-29728	62	5	a	a	DET
eblip-29728	62	6	survey	survey	NOUN
eblip-29728	62	7	after	after	ADP
eblip-29728	62	8	the	the	DET
eblip-29728	62	9	spring	spring	NOUN
eblip-29728	62	10	2020	2020	NUM
eblip-29728	62	11	refresher	refresher	NOUN
eblip-29728	62	12	training	training	NOUN
eblip-29728	62	13	indicated	indicate	VERB
eblip-29728	62	14	that	that	SCONJ
eblip-29728	62	15	they	they	PRON
eblip-29728	62	16	appreciated	appreciate	VERB
eblip-29728	62	17	the	the	DET
eblip-29728	62	18	evidence	evidence	NOUN
eblip-29728	62	19	of	of	ADP
eblip-29728	62	20	the	the	DET
eblip-29728	62	21	impact	impact	NOUN
eblip-29728	62	22	of	of	ADP
eblip-29728	62	23	their	their	PRON
eblip-29728	62	24	work	work	NOUN
eblip-29728	62	25	on	on	ADP
eblip-29728	62	26	positive	positive	ADJ
eblip-29728	62	27	patron	patron	NOUN
eblip-29728	62	28	response	response	NOUN
eblip-29728	62	29	.	.	PUNCT
eblip-29728	63	1	despite	despite	SCONJ
eblip-29728	63	2	critical	critical	ADJ
eblip-29728	63	3	feedback	feedback	NOUN
eblip-29728	63	4	pertaining	pertain	VERB
eblip-29728	63	5	to	to	ADP
eblip-29728	63	6	some	some	PRON
eblip-29728	63	7	of	of	ADP
eblip-29728	63	8	the	the	DET
eblip-29728	63	9	activities	activity	NOUN
eblip-29728	63	10	during	during	ADP
eblip-29728	63	11	the	the	DET
eblip-29728	63	12	refresher	refresher	NOUN
eblip-29728	63	13	,	,	PUNCT
eblip-29728	63	14	100	100	NUM
eblip-29728	63	15	%	%	NOUN
eblip-29728	63	16	stated	state	VERB
eblip-29728	63	17	that	that	SCONJ
eblip-29728	63	18	they	they	PRON
eblip-29728	63	19	believed	believe	VERB
eblip-29728	63	20	the	the	DET
eblip-29728	63	21	goal	goal	NOUN
eblip-29728	63	22	of	of	ADP
eblip-29728	63	23	a	a	DET
eblip-29728	63	24	90	90	NUM
eblip-29728	63	25	%	%	NOUN
eblip-29728	63	26	welcoming	welcoming	ADJ
eblip-29728	63	27	satisfaction	satisfaction	NOUN
eblip-29728	63	28	response	response	NOUN
eblip-29728	63	29	from	from	ADP
eblip-29728	63	30	patrons	patron	NOUN
eblip-29728	63	31	was	be	AUX
eblip-29728	63	32	achievable	achievable	ADJ
eblip-29728	63	33	.	.	PUNCT
eblip-29728	64	1	they	they	PRON
eblip-29728	64	2	also	also	ADV
eblip-29728	64	3	reported	report	VERB
eblip-29728	64	4	that	that	SCONJ
eblip-29728	64	5	they	they	PRON
eblip-29728	64	6	were	be	AUX
eblip-29728	64	7	committed	commit	VERB
eblip-29728	64	8	to	to	ADP
eblip-29728	64	9	providing	provide	VERB
eblip-29728	64	10	the	the	DET
eblip-29728	64	11	excellent	excellent	ADJ
eblip-29728	64	12	customer	customer	NOUN
eblip-29728	64	13	service	service	NOUN
eblip-29728	64	14	necessary	necessary	ADJ
eblip-29728	64	15	to	to	PART
eblip-29728	64	16	reach	reach	VERB
eblip-29728	64	17	the	the	DET
eblip-29728	64	18	goal	goal	NOUN
eblip-29728	64	19	.	.	PUNCT
eblip-29728	64	20	  	  	SPACE
eblip-29728	65	1	table	table	NOUN
eblip-29728	65	2	4	4	NUM
eblip-29728	65	3	door	door	NOUN
eblip-29728	65	4	surveys	survey	NOUN
eblip-29728	65	5	:	:	PUNCT
eblip-29728	66	1	round	round	NOUN
eblip-29728	66	2	i	i	PRON
eblip-29728	66	3	(	(	PUNCT
eblip-29728	66	4	n	n	NOUN
eblip-29728	66	5	=	=	SYM
eblip-29728	66	6	1,282	1,282	NUM
eblip-29728	66	7	)	)	PUNCT
eblip-29728	66	8	,	,	PUNCT
eblip-29728	66	9	ii	ii	PROPN
eblip-29728	66	10	(	(	PUNCT
eblip-29728	66	11	n	n	NOUN
eblip-29728	66	12	=	=	SYM
eblip-29728	66	13	870	870	NUM
eblip-29728	66	14	)	)	PUNCT
eblip-29728	66	15	,	,	PUNCT
eblip-29728	66	16	iii	iii	X
eblip-29728	66	17	(	(	PUNCT
eblip-29728	66	18	n	n	NOUN
eblip-29728	66	19	=	=	NUM
eblip-29728	66	20	1,002	1,002	NUM
eblip-29728	66	21	)	)	PUNCT
eblip-29728	66	22	    	    	SPACE
eblip-29728	66	23	strongly	strongly	ADV
eblip-29728	66	24	agree	agree	VERB
eblip-29728	66	25	agree	agree	NOUN
eblip-29728	66	26	disagree	disagree	VERB
eblip-29728	66	27	strongly	strongly	ADV
eblip-29728	66	28	disagree	disagree	VERB
eblip-29728	66	29	round	round	ADP
eblip-29728	66	30	i	i	PROPN
eblip-29728	66	31	dec-18	dec-18	ADP
eblip-29728	66	32	52.82	52.82	NUM
eblip-29728	66	33	%	%	NOUN
eblip-29728	66	34	16.15	16.15	NUM
eblip-29728	66	35	%	%	NOUN
eblip-29728	66	36	6.24	6.24	NUM
eblip-29728	66	37	%	%	NOUN
eblip-29728	66	38	23.79	23.79	NUM
eblip-29728	66	39	%	%	NOUN
eblip-29728	66	40	round	round	PROPN
eblip-29728	66	41	ii	ii	PROPN
eblip-29728	66	42	may-19	may-19	NOUN
eblip-29728	66	43	55.98	55.98	NUM
eblip-29728	66	44	%	%	NOUN
eblip-29728	66	45	23.62	23.62	NUM
eblip-29728	66	46	%	%	NOUN
eblip-29728	66	47	5.63	5.63	NUM
eblip-29728	66	48	%	%	NOUN
eblip-29728	66	49	9.77	9.77	NUM
eblip-29728	66	50	%	%	NOUN
eblip-29728	66	51	round	round	NOUN
eblip-29728	66	52	iii	iii	NUM
eblip-29728	66	53	dec-19	dec-19	ADP
eblip-29728	66	54	62.67	62.67	NUM
eblip-29728	66	55	%	%	NOUN
eblip-29728	66	56	21.36	21.36	NUM
eblip-29728	66	57	%	%	NOUN
eblip-29728	66	58	4.29	4.29	NUM
eblip-29728	66	59	%	%	NOUN
eblip-29728	66	60	11.68	11.68	NUM
eblip-29728	66	61	%	%	NOUN
eblip-29728	66	62	  	  	SPACE
eblip-29728	66	63	reflection	reflection	NOUN
eblip-29728	66	64	  	  	SPACE
eblip-29728	66	65	while	while	SCONJ
eblip-29728	66	66	the	the	DET
eblip-29728	66	67	process	process	NOUN
eblip-29728	66	68	seems	seem	VERB
eblip-29728	66	69	like	like	SCONJ
eblip-29728	66	70	it	it	PRON
eblip-29728	66	71	should	should	AUX
eblip-29728	66	72	have	have	AUX
eblip-29728	66	73	been	be	AUX
eblip-29728	66	74	straightforward	straightforward	ADJ
eblip-29728	66	75	,	,	PUNCT
eblip-29728	66	76	it	it	PRON
eblip-29728	66	77	was	be	AUX
eblip-29728	66	78	a	a	DET
eblip-29728	66	79	challenge	challenge	NOUN
eblip-29728	66	80	to	to	PART
eblip-29728	66	81	introduce	introduce	VERB
eblip-29728	66	82	this	this	DET
eblip-29728	66	83	work	work	NOUN
eblip-29728	66	84	into	into	ADP
eblip-29728	66	85	a	a	DET
eblip-29728	66	86	department	department	NOUN
eblip-29728	66	87	without	without	ADP
eblip-29728	66	88	a	a	DET
eblip-29728	66	89	strong	strong	ADJ
eblip-29728	66	90	culture	culture	NOUN
eblip-29728	66	91	of	of	ADP
eblip-29728	66	92	assessment	assessment	NOUN
eblip-29728	66	93	.	.	PUNCT
eblip-29728	67	1	after	after	ADP
eblip-29728	67	2	several	several	ADJ
eblip-29728	67	3	iterations	iteration	NOUN
eblip-29728	67	4	of	of	ADP
eblip-29728	67	5	completing	complete	VERB
eblip-29728	67	6	the	the	DET
eblip-29728	67	7	survey	survey	NOUN
eblip-29728	67	8	work	work	NOUN
eblip-29728	67	9	and	and	CCONJ
eblip-29728	67	10	retraining	retraining	NOUN
eblip-29728	67	11	,	,	PUNCT
eblip-29728	67	12	student	student	NOUN
eblip-29728	67	13	workers	worker	NOUN
eblip-29728	67	14	became	become	VERB
eblip-29728	67	15	more	more	ADV
eblip-29728	67	16	comfortable	comfortable	ADJ
eblip-29728	67	17	being	be	AUX
eblip-29728	67	18	evaluated	evaluate	VERB
eblip-29728	67	19	at	at	ADP
eblip-29728	67	20	the	the	DET
eblip-29728	67	21	service	service	NOUN
eblip-29728	67	22	points	point	NOUN
eblip-29728	67	23	.	.	PUNCT
eblip-29728	68	1	the	the	DET
eblip-29728	68	2	initial	initial	ADJ
eblip-29728	68	3	skepticism	skepticism	NOUN
eblip-29728	68	4	was	be	AUX
eblip-29728	68	5	largely	largely	ADV
eblip-29728	68	6	ameliorated	ameliorate	VERB
eblip-29728	68	7	by	by	ADP
eblip-29728	68	8	the	the	DET
eblip-29728	68	9	positive	positive	ADJ
eblip-29728	68	10	reinforcement	reinforcement	NOUN
eblip-29728	68	11	of	of	ADP
eblip-29728	68	12	the	the	DET
eblip-29728	68	13	survey	survey	NOUN
eblip-29728	68	14	results	result	VERB
eblip-29728	68	15	.	.	PUNCT
eblip-29728	69	1	through	through	ADP
eblip-29728	69	2	the	the	DET
eblip-29728	69	3	assessment	assessment	NOUN
eblip-29728	69	4	,	,	PUNCT
eblip-29728	69	5	students	student	NOUN
eblip-29728	69	6	connected	connect	VERB
eblip-29728	69	7	their	their	PRON
eblip-29728	69	8	work	work	NOUN
eblip-29728	69	9	to	to	ADP
eblip-29728	69	10	the	the	DET
eblip-29728	69	11	impact	impact	NOUN
eblip-29728	69	12	it	it	PRON
eblip-29728	69	13	can	can	AUX
eblip-29728	69	14	have	have	VERB
eblip-29728	69	15	on	on	ADP
eblip-29728	69	16	academic	academic	ADJ
eblip-29728	69	17	success	success	NOUN
eblip-29728	69	18	and	and	CCONJ
eblip-29728	69	19	how	how	SCONJ
eblip-29728	69	20	it	it	PRON
eblip-29728	69	21	is	be	AUX
eblip-29728	69	22	valued	value	VERB
eblip-29728	69	23	as	as	ADP
eblip-29728	69	24	a	a	DET
eblip-29728	69	25	cornerstone	cornerstone	NOUN
eblip-29728	69	26	of	of	ADP
eblip-29728	69	27	the	the	DET
eblip-29728	69	28	library	library	NOUN
eblip-29728	69	29	mission	mission	NOUN
eblip-29728	69	30	.	.	PUNCT
eblip-29728	70	1	the	the	DET
eblip-29728	70	2	future	future	ADJ
eblip-29728	70	3	challenge	challenge	NOUN
eblip-29728	70	4	will	will	AUX
eblip-29728	70	5	be	be	AUX
eblip-29728	70	6	to	to	PART
eblip-29728	70	7	encourage	encourage	VERB
eblip-29728	70	8	a	a	DET
eblip-29728	70	9	constructive	constructive	ADJ
eblip-29728	70	10	competitive	competitive	ADJ
eblip-29728	70	11	spirit	spirit	NOUN
eblip-29728	70	12	that	that	PRON
eblip-29728	70	13	will	will	AUX
eblip-29728	70	14	continue	continue	VERB
eblip-29728	70	15	the	the	DET
eblip-29728	70	16	momentum	momentum	NOUN
eblip-29728	70	17	of	of	ADP
eblip-29728	70	18	increasing	increase	VERB
eblip-29728	70	19	the	the	DET
eblip-29728	70	20	percentage	percentage	NOUN
eblip-29728	70	21	of	of	ADP
eblip-29728	70	22	positive	positive	ADJ
eblip-29728	70	23	results	result	NOUN
eblip-29728	70	24	.	.	PUNCT
eblip-29728	71	1	in	in	ADP
eblip-29728	71	2	order	order	NOUN
eblip-29728	71	3	to	to	PART
eblip-29728	71	4	accomplish	accomplish	VERB
eblip-29728	71	5	this	this	PRON
eblip-29728	71	6	,	,	PUNCT
eblip-29728	71	7	we	we	PRON
eblip-29728	71	8	will	will	AUX
eblip-29728	71	9	continue	continue	VERB
eblip-29728	71	10	to	to	PART
eblip-29728	71	11	use	use	VERB
eblip-29728	71	12	evidence	evidence	NOUN
eblip-29728	71	13	based	base	VERB
eblip-29728	71	14	practice	practice	NOUN
eblip-29728	71	15	to	to	PART
eblip-29728	71	16	reinforce	reinforce	VERB
eblip-29728	71	17	excellent	excellent	ADJ
eblip-29728	71	18	customer	customer	NOUN
eblip-29728	71	19	service	service	NOUN
eblip-29728	71	20	.	.	PUNCT
eblip-29728	71	21	  	  	SPACE
eblip-29728	72	1	references	reference	NOUN
eblip-29728	72	2	  	  	SPACE
eblip-29728	72	3	carrillo	carrillo	PROPN
eblip-29728	72	4	,	,	PUNCT
eblip-29728	72	5	e.	e.	PROPN
eblip-29728	72	6	,	,	PUNCT
eblip-29728	72	7	&	&	CCONJ
eblip-29728	72	8	gregory	gregory	PROPN
eblip-29728	72	9	,	,	PUNCT
eblip-29728	72	10	g.	g.	PROPN
eblip-29728	72	11	(	(	PUNCT
eblip-29728	72	12	2019	2019	NUM
eblip-29728	72	13	)	)	PUNCT
eblip-29728	72	14	.	.	PUNCT
eblip-29728	73	1	change	change	NOUN
eblip-29728	73	2	management	management	NOUN
eblip-29728	73	3	in	in	ADP
eblip-29728	73	4	extremis	extremis	NOUN
eblip-29728	73	5	:	:	PUNCT
eblip-29728	73	6	a	a	DET
eblip-29728	73	7	case	case	NOUN
eblip-29728	73	8	study	study	NOUN
eblip-29728	73	9	.	.	PUNCT
eblip-29728	74	1	journal	journal	PROPN
eblip-29728	74	2	of	of	ADP
eblip-29728	74	3	access	access	NOUN
eblip-29728	74	4	services	service	NOUN
eblip-29728	74	5	,	,	PUNCT
eblip-29728	74	6	16(1	16(1	NUM
eblip-29728	74	7	)	)	PUNCT
eblip-29728	74	8	,	,	PUNCT
eblip-29728	74	9	21–33	21–33	NUM
eblip-29728	74	10	.	.	PUNCT
eblip-29728	75	1	https://doi.org/10.1080/15367967.2018.1560224	https://doi.org/10.1080/15367967.2018.1560224	NOUN
eblip-29728	75	2	  	  	SPACE
eblip-29728	75	3	jiao	jiao	PROPN
eblip-29728	75	4	,	,	PUNCT
eblip-29728	75	5	q.	q.	PROPN
eblip-29728	75	6	g.	g.	PROPN
eblip-29728	75	7	,	,	PUNCT
eblip-29728	75	8	onwuegbuzie	onwuegbuzie	ADJ
eblip-29728	75	9	,	,	PUNCT
eblip-29728	75	10	a.	a.	PROPN
eblip-29728	75	11	j.	j.	PROPN
eblip-29728	75	12	,	,	PUNCT
eblip-29728	75	13	&	&	CCONJ
eblip-29728	75	14	lichtenstein	lichtenstein	PROPN
eblip-29728	75	15	,	,	PUNCT
eblip-29728	75	16	a.	a.	NOUN
eblip-29728	75	17	a.	a.	NOUN
eblip-29728	75	18	(	(	PUNCT
eblip-29728	75	19	1996	1996	NUM
eblip-29728	75	20	)	)	PUNCT
eblip-29728	75	21	.	.	PUNCT
eblip-29728	76	1	library	library	NOUN
eblip-29728	76	2	anxiety	anxiety	NOUN
eblip-29728	76	3	:	:	PUNCT
eblip-29728	76	4	characteristics	characteristic	NOUN
eblip-29728	76	5	of	of	ADP
eblip-29728	76	6	“	"	PUNCT
eblip-29728	76	7	at	at	ADP
eblip-29728	76	8	-	-	PUNCT
eblip-29728	76	9	risk	risk	NOUN
eblip-29728	76	10	”	"	PUNCT
eblip-29728	76	11	college	college	NOUN
eblip-29728	76	12	students	student	NOUN
eblip-29728	76	13	.	.	PUNCT
eblip-29728	77	1	library	library	NOUN
eblip-29728	77	2	and	and	CCONJ
eblip-29728	77	3	information	information	NOUN
eblip-29728	77	4	science	science	NOUN
eblip-29728	77	5	research	research	NOUN
eblip-29728	77	6	,	,	PUNCT
eblip-29728	77	7	18(2	18(2	NUM
eblip-29728	77	8	)	)	PUNCT
eblip-29728	77	9	,	,	PUNCT
eblip-29728	77	10	151–163	151–163	NUM
eblip-29728	77	11	.	.	PUNCT
eblip-29728	78	1	https://doi.org/10.1016/s0740-8188(96)90017-1	https://doi.org/10.1016/s0740-8188(96)90017-1	PROPN
eblip-29728	78	2	  	  	SPACE
eblip-29728	78	3	university	university	PROPN
eblip-29728	78	4	of	of	ADP
eblip-29728	78	5	illinois	illinois	PROPN
eblip-29728	78	6	at	at	ADP
eblip-29728	78	7	chicago	chicago	PROPN
eblip-29728	78	8	library	library	NOUN
eblip-29728	78	9	.	.	PUNCT
eblip-29728	79	1	(	(	PUNCT
eblip-29728	79	2	n.d	n.d	PROPN
eblip-29728	79	3	.	.	PROPN
eblip-29728	79	4	)	)	PUNCT
eblip-29728	79	5	.	.	PUNCT
eblip-29728	80	1	strategic	strategic	ADJ
eblip-29728	80	2	plan	plan	NOUN
eblip-29728	80	3	.	.	PUNCT
eblip-29728	81	1	https://library.uic.edu/about/strategic-plan	https://library.uic.edu/about/strategic-plan	PROPN