id	sid	tid	token	lemma	pos
eblip-29947	1	1	review	review	NOUN
eblip-29947	1	2	article	article	NOUN
eblip-29947	1	3	  	  	SPACE
eblip-29947	1	4	does	do	VERB
eblip-29947	1	5	the	the	DET
eblip-29947	1	6	read	read	NOUN
eblip-29947	1	7	scale	scale	NOUN
eblip-29947	1	8	work	work	NOUN
eblip-29947	1	9	for	for	ADP
eblip-29947	1	10	chat	chat	NOUN
eblip-29947	1	11	?	?	PUNCT
eblip-29947	2	1	a	a	DET
eblip-29947	2	2	review	review	NOUN
eblip-29947	2	3	of	of	ADP
eblip-29947	2	4	the	the	DET
eblip-29947	2	5	literature	literature	PROPN
eblip-29947	2	6	  	  	SPACE
eblip-29947	2	7	adrienne	adrienne	PROPN
eblip-29947	2	8	warner	warner	PROPN
eblip-29947	2	9	assistant	assistant	PROPN
eblip-29947	2	10	professor	professor	NOUN
eblip-29947	2	11	,	,	PUNCT
eblip-29947	2	12	learning	learn	VERB
eblip-29947	2	13	services	service	NOUN
eblip-29947	2	14	librarian	librarian	PROPN
eblip-29947	2	15	university	university	PROPN
eblip-29947	2	16	of	of	ADP
eblip-29947	2	17	new	new	PROPN
eblip-29947	2	18	mexico	mexico	PROPN
eblip-29947	2	19	albuquerque	albuquerque	PROPN
eblip-29947	2	20	,	,	PUNCT
eblip-29947	2	21	new	new	PROPN
eblip-29947	2	22	mexico	mexico	PROPN
eblip-29947	2	23	,	,	PUNCT
eblip-29947	2	24	united	united	PROPN
eblip-29947	2	25	states	states	PROPN
eblip-29947	2	26	of	of	ADP
eblip-29947	2	27	america	america	PROPN
eblip-29947	2	28	email	email	NOUN
eblip-29947	2	29	:	:	PUNCT
eblip-29947	2	30	adriennew@unm.edu	adriennew@unm.edu	PROPN
eblip-29947	2	31	  	  	SPACE
eblip-29947	2	32	david	david	PROPN
eblip-29947	2	33	a.	a.	PROPN
eblip-29947	2	34	hurley	hurley	PROPN
eblip-29947	2	35	discovery	discovery	PROPN
eblip-29947	2	36	and	and	CCONJ
eblip-29947	2	37	web	web	NOUN
eblip-29947	2	38	librarian	librarian	ADJ
eblip-29947	2	39	university	university	PROPN
eblip-29947	2	40	of	of	ADP
eblip-29947	2	41	new	new	PROPN
eblip-29947	2	42	mexico	mexico	PROPN
eblip-29947	2	43	albuquerque	albuquerque	PROPN
eblip-29947	2	44	,	,	PUNCT
eblip-29947	2	45	new	new	PROPN
eblip-29947	2	46	mexico	mexico	PROPN
eblip-29947	2	47	,	,	PUNCT
eblip-29947	2	48	united	united	PROPN
eblip-29947	2	49	states	states	PROPN
eblip-29947	2	50	of	of	ADP
eblip-29947	2	51	america	america	PROPN
eblip-29947	2	52	email	email	NOUN
eblip-29947	2	53	:	:	PUNCT
eblip-29947	2	54	dah@unm.edu	dah@unm.edu	PUNCT
eblip-29947	2	55	  	  	SPACE
eblip-29947	2	56	received	receive	VERB
eblip-29947	2	57	:	:	PUNCT
eblip-29947	2	58	29	29	NUM
eblip-29947	2	59	mar	mar	PROPN
eblip-29947	2	60	.	.	PROPN
eblip-29947	2	61	2021	2021	NUM
eblip-29947	2	62	                                                                  	                                                                  	SPACE
eblip-29947	2	63	accepted	accept	VERB
eblip-29947	2	64	:	:	PUNCT
eblip-29947	2	65	13	13	NUM
eblip-29947	2	66	may	may	NOUN
eblip-29947	2	67	2021	2021	NUM
eblip-29947	2	68	       	       	SPACE
eblip-29947	2	69	2021	2021	NUM
eblip-29947	2	70	warner	warner	PROPN
eblip-29947	2	71	and	and	CCONJ
eblip-29947	2	72	hurley	hurley	PROPN
eblip-29947	2	73	.	.	PUNCT
eblip-29947	3	1	this	this	PRON
eblip-29947	3	2	is	be	AUX
eblip-29947	3	3	an	an	DET
eblip-29947	3	4	open	open	ADJ
eblip-29947	3	5	access	access	NOUN
eblip-29947	3	6	article	article	NOUN
eblip-29947	3	7	distributed	distribute	VERB
eblip-29947	3	8	under	under	ADP
eblip-29947	3	9	the	the	DET
eblip-29947	3	10	terms	term	NOUN
eblip-29947	3	11	of	of	ADP
eblip-29947	3	12	the	the	DET
eblip-29947	3	13	creative	creative	ADJ
eblip-29947	3	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-29947	3	15	alike	alike	ADJ
eblip-29947	3	16	license	license	VERB
eblip-29947	3	17	4.0	4.0	NUM
eblip-29947	3	18	international	international	ADJ
eblip-29947	3	19	(	(	PUNCT
eblip-29947	3	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-29947	3	21	)	)	PUNCT
eblip-29947	3	22	,	,	PUNCT
eblip-29947	3	23	which	which	PRON
eblip-29947	3	24	permits	permit	VERB
eblip-29947	3	25	unrestricted	unrestricted	ADJ
eblip-29947	3	26	use	use	NOUN
eblip-29947	3	27	,	,	PUNCT
eblip-29947	3	28	distribution	distribution	NOUN
eblip-29947	3	29	,	,	PUNCT
eblip-29947	3	30	and	and	CCONJ
eblip-29947	3	31	reproduction	reproduction	NOUN
eblip-29947	3	32	in	in	ADP
eblip-29947	3	33	any	any	DET
eblip-29947	3	34	medium	medium	NOUN
eblip-29947	3	35	,	,	PUNCT
eblip-29947	3	36	provided	provide	VERB
eblip-29947	3	37	the	the	DET
eblip-29947	3	38	original	original	ADJ
eblip-29947	3	39	work	work	NOUN
eblip-29947	3	40	is	be	AUX
eblip-29947	3	41	properly	properly	ADV
eblip-29947	3	42	attributed	attribute	VERB
eblip-29947	3	43	,	,	PUNCT
eblip-29947	3	44	not	not	PART
eblip-29947	3	45	used	use	VERB
eblip-29947	3	46	for	for	ADP
eblip-29947	3	47	commercial	commercial	ADJ
eblip-29947	3	48	purposes	purpose	NOUN
eblip-29947	3	49	,	,	PUNCT
eblip-29947	3	50	and	and	CCONJ
eblip-29947	3	51	,	,	PUNCT
eblip-29947	3	52	if	if	SCONJ
eblip-29947	3	53	transformed	transform	VERB
eblip-29947	3	54	,	,	PUNCT
eblip-29947	3	55	the	the	DET
eblip-29947	3	56	resulting	result	VERB
eblip-29947	3	57	work	work	NOUN
eblip-29947	3	58	is	be	AUX
eblip-29947	3	59	redistributed	redistribute	VERB
eblip-29947	3	60	under	under	ADP
eblip-29947	3	61	the	the	DET
eblip-29947	3	62	same	same	ADJ
eblip-29947	3	63	or	or	CCONJ
eblip-29947	3	64	similar	similar	ADJ
eblip-29947	3	65	license	license	NOUN
eblip-29947	3	66	to	to	ADP
eblip-29947	3	67	this	this	DET
eblip-29947	3	68	one	one	NUM
eblip-29947	3	69	.	.	PUNCT
eblip-29947	3	70	  	  	SPACE
eblip-29947	4	1	doi	doi	NOUN
eblip-29947	4	2	:	:	PUNCT
eblip-29947	4	3	10.18438	10.18438	NUM
eblip-29947	4	4	/	/	SYM
eblip-29947	4	5	eblip29947	eblip29947	PROPN
eblip-29947	4	6	    	    	SPACE
eblip-29947	4	7	abstract	abstract	ADJ
eblip-29947	4	8	  	  	SPACE
eblip-29947	4	9	objective	objective	NOUN
eblip-29947	4	10	–	–	PUNCT
eblip-29947	4	11	this	this	DET
eblip-29947	4	12	review	review	NOUN
eblip-29947	4	13	aims	aim	VERB
eblip-29947	4	14	to	to	PART
eblip-29947	4	15	determine	determine	VERB
eblip-29947	4	16	the	the	DET
eblip-29947	4	17	suitability	suitability	NOUN
eblip-29947	4	18	of	of	ADP
eblip-29947	4	19	the	the	DET
eblip-29947	4	20	read	read	NOUN
eblip-29947	4	21	scale	scale	NOUN
eblip-29947	4	22	for	for	ADP
eblip-29947	4	23	chat	chat	NOUN
eblip-29947	4	24	service	service	NOUN
eblip-29947	4	25	assessment	assessment	NOUN
eblip-29947	4	26	.	.	PUNCT
eblip-29947	5	1	we	we	PRON
eblip-29947	5	2	investigated	investigate	VERB
eblip-29947	5	3	how	how	SCONJ
eblip-29947	5	4	librarians	librarian	NOUN
eblip-29947	5	5	rate	rate	NOUN
eblip-29947	5	6	chats	chat	NOUN
eblip-29947	5	7	and	and	CCONJ
eblip-29947	5	8	their	their	PRON
eblip-29947	5	9	interpretations	interpretation	NOUN
eblip-29947	5	10	of	of	ADP
eblip-29947	5	11	the	the	DET
eblip-29947	5	12	results	result	NOUN
eblip-29947	5	13	,	,	PUNCT
eblip-29947	5	14	and	and	CCONJ
eblip-29947	5	15	compared	compare	VERB
eblip-29947	5	16	these	these	DET
eblip-29947	5	17	findings	finding	NOUN
eblip-29947	5	18	to	to	ADP
eblip-29947	5	19	the	the	DET
eblip-29947	5	20	original	original	ADJ
eblip-29947	5	21	purpose	purpose	NOUN
eblip-29947	5	22	of	of	ADP
eblip-29947	5	23	the	the	DET
eblip-29947	5	24	scale	scale	NOUN
eblip-29947	5	25	.	.	PUNCT
eblip-29947	5	26	  	  	SPACE
eblip-29947	5	27	methods	method	NOUN
eblip-29947	5	28	–	–	PUNCT
eblip-29947	5	29	we	we	PRON
eblip-29947	5	30	performed	perform	VERB
eblip-29947	5	31	a	a	DET
eblip-29947	5	32	systematic	systematic	ADJ
eblip-29947	5	33	search	search	NOUN
eblip-29947	5	34	of	of	ADP
eblip-29947	5	35	databases	database	NOUN
eblip-29947	5	36	in	in	ADP
eblip-29947	5	37	order	order	NOUN
eblip-29947	5	38	to	to	PART
eblip-29947	5	39	retrieve	retrieve	VERB
eblip-29947	5	40	sources	source	NOUN
eblip-29947	5	41	,	,	PUNCT
eblip-29947	5	42	applied	apply	VERB
eblip-29947	5	43	inclusion	inclusion	NOUN
eblip-29947	5	44	and	and	CCONJ
eblip-29947	5	45	exclusion	exclusion	NOUN
eblip-29947	5	46	criteria	criterion	NOUN
eblip-29947	5	47	,	,	PUNCT
eblip-29947	5	48	and	and	CCONJ
eblip-29947	5	49	read	read	VERB
eblip-29947	5	50	the	the	DET
eblip-29947	5	51	remaining	remain	VERB
eblip-29947	5	52	articles	article	NOUN
eblip-29947	5	53	.	.	PUNCT
eblip-29947	6	1	we	we	PRON
eblip-29947	6	2	synthesized	synthesize	VERB
eblip-29947	6	3	common	common	ADJ
eblip-29947	6	4	themes	theme	NOUN
eblip-29947	6	5	that	that	PRON
eblip-29947	6	6	emerged	emerge	VERB
eblip-29947	6	7	into	into	ADP
eblip-29947	6	8	a	a	DET
eblip-29947	6	9	discussion	discussion	NOUN
eblip-29947	6	10	of	of	ADP
eblip-29947	6	11	the	the	DET
eblip-29947	6	12	use	use	NOUN
eblip-29947	6	13	of	of	ADP
eblip-29947	6	14	the	the	DET
eblip-29947	6	15	read	read	NOUN
eblip-29947	6	16	scale	scale	NOUN
eblip-29947	6	17	to	to	PART
eblip-29947	6	18	assess	assess	VERB
eblip-29947	6	19	chat	chat	NOUN
eblip-29947	6	20	service	service	NOUN
eblip-29947	6	21	.	.	PUNCT
eblip-29947	7	1	additionally	additionally	ADV
eblip-29947	7	2	,	,	PUNCT
eblip-29947	7	3	we	we	PRON
eblip-29947	7	4	compiled	compile	VERB
eblip-29947	7	5	read	read	NOUN
eblip-29947	7	6	scale	scale	NOUN
eblip-29947	7	7	designations	designation	NOUN
eblip-29947	7	8	across	across	ADP
eblip-29947	7	9	institutions	institution	NOUN
eblip-29947	7	10	to	to	PART
eblip-29947	7	11	allow	allow	VERB
eblip-29947	7	12	side	side	NOUN
eblip-29947	7	13	-	-	PUNCT
eblip-29947	7	14	by	by	ADP
eblip-29947	7	15	-	-	PUNCT
eblip-29947	7	16	side	side	NOUN
eblip-29947	7	17	comparisons	comparison	NOUN
eblip-29947	7	18	of	of	ADP
eblip-29947	7	19	ratings	rating	NOUN
eblip-29947	7	20	of	of	ADP
eblip-29947	7	21	chat	chat	NOUN
eblip-29947	7	22	interactions	interaction	NOUN
eblip-29947	7	23	.	.	PUNCT
eblip-29947	7	24	  	  	SPACE
eblip-29947	8	1	results	result	VERB
eblip-29947	8	2	–	–	PUNCT
eblip-29947	8	3	this	this	DET
eblip-29947	8	4	review	review	NOUN
eblip-29947	8	5	revealed	reveal	VERB
eblip-29947	8	6	that	that	SCONJ
eblip-29947	8	7	librarians	librarian	NOUN
eblip-29947	8	8	used	use	VERB
eblip-29947	8	9	a	a	DET
eblip-29947	8	10	variety	variety	NOUN
eblip-29947	8	11	of	of	ADP
eblip-29947	8	12	approaches	approach	NOUN
eblip-29947	8	13	in	in	ADP
eblip-29947	8	14	applying	apply	VERB
eblip-29947	8	15	and	and	CCONJ
eblip-29947	8	16	understanding	understanding	NOUN
eblip-29947	8	17	read	read	VERB
eblip-29947	8	18	scale	scale	NOUN
eblip-29947	8	19	ratings	rating	NOUN
eblip-29947	8	20	.	.	PUNCT
eblip-29947	9	1	determination	determination	NOUN
eblip-29947	9	2	of	of	ADP
eblip-29947	9	3	staffing	staffing	NOUN
eblip-29947	9	4	levels	level	NOUN
eblip-29947	9	5	was	be	AUX
eblip-29947	9	6	often	often	ADV
eblip-29947	9	7	the	the	DET
eblip-29947	9	8	primary	primary	ADJ
eblip-29947	9	9	goal	goal	NOUN
eblip-29947	9	10	.	.	PUNCT
eblip-29947	10	1	further	far	ADV
eblip-29947	10	2	,	,	PUNCT
eblip-29947	10	3	librarians	librarian	NOUN
eblip-29947	10	4	consistently	consistently	ADV
eblip-29947	10	5	rated	rate	VERB
eblip-29947	10	6	chat	chat	VERB
eblip-29947	10	7	interactions	interaction	NOUN
eblip-29947	10	8	in	in	ADP
eblip-29947	10	9	the	the	DET
eblip-29947	10	10	lower	low	ADJ
eblip-29947	10	11	two	two	NUM
eblip-29947	10	12	-	-	PUNCT
eblip-29947	10	13	thirds	third	NOUN
eblip-29947	10	14	of	of	ADP
eblip-29947	10	15	the	the	DET
eblip-29947	10	16	scale	scale	NOUN
eblip-29947	10	17	,	,	PUNCT
eblip-29947	10	18	which	which	PRON
eblip-29947	10	19	has	have	VERB
eblip-29947	10	20	implications	implication	NOUN
eblip-29947	10	21	for	for	ADP
eblip-29947	10	22	service	service	NOUN
eblip-29947	10	23	perception	perception	NOUN
eblip-29947	10	24	and	and	CCONJ
eblip-29947	10	25	recommendations	recommendation	NOUN
eblip-29947	10	26	.	.	PUNCT
eblip-29947	10	27	  	  	SPACE
eblip-29947	10	28	conclusion	conclusion	NOUN
eblip-29947	10	29	–	–	PUNCT
eblip-29947	10	30	the	the	DET
eblip-29947	10	31	findings	finding	NOUN
eblip-29947	10	32	of	of	ADP
eblip-29947	10	33	this	this	DET
eblip-29947	10	34	review	review	NOUN
eblip-29947	10	35	indicated	indicate	VERB
eblip-29947	10	36	that	that	SCONJ
eblip-29947	10	37	librarians	librarian	NOUN
eblip-29947	10	38	frequently	frequently	ADV
eblip-29947	10	39	use	use	VERB
eblip-29947	10	40	read	read	NOUN
eblip-29947	10	41	scale	scale	NOUN
eblip-29947	10	42	data	datum	NOUN
eblip-29947	10	43	to	to	PART
eblip-29947	10	44	make	make	VERB
eblip-29947	10	45	staffing	staffing	NOUN
eblip-29947	10	46	recommendations	recommendation	NOUN
eblip-29947	10	47	,	,	PUNCT
eblip-29947	10	48	both	both	CCONJ
eblip-29947	10	49	in	in	ADP
eblip-29947	10	50	terms	term	NOUN
eblip-29947	10	51	of	of	ADP
eblip-29947	10	52	numbers	number	NOUN
eblip-29947	10	53	of	of	ADP
eblip-29947	10	54	staff	staff	NOUN
eblip-29947	10	55	providing	provide	VERB
eblip-29947	10	56	chat	chat	NOUN
eblip-29947	10	57	service	service	NOUN
eblip-29947	10	58	and	and	CCONJ
eblip-29947	10	59	level	level	NOUN
eblip-29947	10	60	of	of	ADP
eblip-29947	10	61	experience	experience	NOUN
eblip-29947	10	62	to	to	PART
eblip-29947	10	63	adequately	adequately	ADV
eblip-29947	10	64	meet	meet	VERB
eblip-29947	10	65	service	service	NOUN
eblip-29947	10	66	demand	demand	NOUN
eblip-29947	10	67	.	.	PUNCT
eblip-29947	11	1	evidence	evidence	NOUN
eblip-29947	11	2	suggested	suggest	VERB
eblip-29947	11	3	,	,	PUNCT
eblip-29947	11	4	however	however	ADV
eblip-29947	11	5	,	,	PUNCT
eblip-29947	11	6	that	that	SCONJ
eblip-29947	11	7	characteristics	characteristic	NOUN
eblip-29947	11	8	of	of	ADP
eblip-29947	11	9	the	the	DET
eblip-29947	11	10	scale	scale	NOUN
eblip-29947	11	11	itself	itself	PRON
eblip-29947	11	12	may	may	AUX
eblip-29947	11	13	lead	lead	VERB
eblip-29947	11	14	to	to	ADP
eblip-29947	11	15	a	a	DET
eblip-29947	11	16	distorted	distorted	ADJ
eblip-29947	11	17	understanding	understanding	NOUN
eblip-29947	11	18	of	of	ADP
eblip-29947	11	19	chat	chat	NOUN
eblip-29947	11	20	service	service	NOUN
eblip-29947	11	21	,	,	PUNCT
eblip-29947	11	22	skewing	skew	VERB
eblip-29947	11	23	designations	designation	NOUN
eblip-29947	11	24	to	to	ADP
eblip-29947	11	25	the	the	DET
eblip-29947	11	26	lower	low	ADJ
eblip-29947	11	27	end	end	NOUN
eblip-29947	11	28	of	of	ADP
eblip-29947	11	29	the	the	DET
eblip-29947	11	30	scale	scale	NOUN
eblip-29947	11	31	,	,	PUNCT
eblip-29947	11	32	and	and	CCONJ
eblip-29947	11	33	undervaluing	undervalue	VERB
eblip-29947	11	34	the	the	DET
eblip-29947	11	35	service	service	NOUN
eblip-29947	11	36	.	.	PUNCT
eblip-29947	11	37	    	    	SPACE
eblip-29947	12	1	introduction	introduction	NOUN
eblip-29947	12	2	  	  	SPACE
eblip-29947	12	3	researchers	researcher	NOUN
eblip-29947	12	4	have	have	AUX
eblip-29947	12	5	been	be	AUX
eblip-29947	12	6	strategizing	strategize	VERB
eblip-29947	12	7	for	for	ADP
eblip-29947	12	8	decades	decade	NOUN
eblip-29947	12	9	about	about	ADP
eblip-29947	12	10	how	how	SCONJ
eblip-29947	12	11	best	good	ADJ
eblip-29947	12	12	to	to	PART
eblip-29947	12	13	capture	capture	VERB
eblip-29947	12	14	what	what	PRON
eblip-29947	12	15	happens	happen	VERB
eblip-29947	12	16	in	in	ADP
eblip-29947	12	17	reference	reference	NOUN
eblip-29947	12	18	interactions	interaction	NOUN
eblip-29947	12	19	.	.	PUNCT
eblip-29947	13	1	the	the	DET
eblip-29947	13	2	reference	reference	NOUN
eblip-29947	13	3	effort	effort	NOUN
eblip-29947	13	4	assessment	assessment	NOUN
eblip-29947	13	5	data	datum	NOUN
eblip-29947	13	6	(	(	PUNCT
eblip-29947	13	7	read	read	NOUN
eblip-29947	13	8	)	)	PUNCT
eblip-29947	13	9	scale	scale	NOUN
eblip-29947	13	10	(	(	PUNCT
eblip-29947	13	11	gerlich	gerlich	PROPN
eblip-29947	13	12	&	&	CCONJ
eblip-29947	13	13	berard	berard	PROPN
eblip-29947	13	14	,	,	PUNCT
eblip-29947	13	15	2007	2007	NUM
eblip-29947	13	16	)	)	PUNCT
eblip-29947	13	17	was	be	AUX
eblip-29947	13	18	one	one	NUM
eblip-29947	13	19	of	of	ADP
eblip-29947	13	20	several	several	ADJ
eblip-29947	13	21	tools	tool	NOUN
eblip-29947	13	22	developed	develop	VERB
eblip-29947	13	23	in	in	ADP
eblip-29947	13	24	response	response	NOUN
eblip-29947	13	25	to	to	ADP
eblip-29947	13	26	librarians	librarian	NOUN
eblip-29947	13	27	’	'	PUNCT
eblip-29947	13	28	“	"	PUNCT
eblip-29947	13	29	deep	deep	ADJ
eblip-29947	13	30	dissatisfaction	dissatisfaction	NOUN
eblip-29947	13	31	”	"	PUNCT
eblip-29947	13	32	(	(	PUNCT
eblip-29947	13	33	novotny	novotny	PROPN
eblip-29947	13	34	,	,	PUNCT
eblip-29947	13	35	2002	2002	NUM
eblip-29947	13	36	,	,	PUNCT
eblip-29947	13	37	p.	p.	NOUN
eblip-29947	13	38	10	10	NUM
eblip-29947	13	39	)	)	PUNCT
eblip-29947	13	40	with	with	ADP
eblip-29947	13	41	the	the	DET
eblip-29947	13	42	reference	reference	NOUN
eblip-29947	13	43	statistics	statistic	NOUN
eblip-29947	13	44	being	be	AUX
eblip-29947	13	45	collected	collect	VERB
eblip-29947	13	46	in	in	ADP
eblip-29947	13	47	the	the	DET
eblip-29947	13	48	early	early	ADJ
eblip-29947	13	49	2000s	2000s	NUM
eblip-29947	13	50	.	.	PUNCT
eblip-29947	14	1	the	the	DET
eblip-29947	14	2	then	then	ADV
eblip-29947	14	3	-	-	PUNCT
eblip-29947	14	4	common	common	ADJ
eblip-29947	14	5	practice	practice	NOUN
eblip-29947	14	6	was	be	AUX
eblip-29947	14	7	to	to	PART
eblip-29947	14	8	record	record	VERB
eblip-29947	14	9	simple	simple	ADJ
eblip-29947	14	10	counts	count	NOUN
eblip-29947	14	11	,	,	PUNCT
eblip-29947	14	12	often	often	ADV
eblip-29947	14	13	as	as	ADP
eblip-29947	14	14	hash	hash	NOUN
eblip-29947	14	15	marks	mark	NOUN
eblip-29947	14	16	on	on	ADP
eblip-29947	14	17	paper	paper	NOUN
eblip-29947	14	18	,	,	PUNCT
eblip-29947	14	19	for	for	ADP
eblip-29947	14	20	each	each	DET
eblip-29947	14	21	mode	mode	NOUN
eblip-29947	14	22	(	(	PUNCT
eblip-29947	14	23	e.g.	e.g.	ADV
eblip-29947	14	24	,	,	PUNCT
eblip-29947	14	25	desk	desk	NOUN
eblip-29947	14	26	or	or	CCONJ
eblip-29947	14	27	telephone	telephone	NOUN
eblip-29947	14	28	)	)	PUNCT
eblip-29947	14	29	in	in	ADP
eblip-29947	14	30	one	one	NUM
eblip-29947	14	31	of	of	ADP
eblip-29947	14	32	two	two	NUM
eblip-29947	14	33	categories	category	NOUN
eblip-29947	14	34	:	:	PUNCT
eblip-29947	14	35	“	"	PUNCT
eblip-29947	14	36	directional	directional	ADJ
eblip-29947	14	37	”	"	PUNCT
eblip-29947	14	38	or	or	CCONJ
eblip-29947	14	39	“	"	PUNCT
eblip-29947	14	40	reference	reference	NOUN
eblip-29947	14	41	”	"	PUNCT
eblip-29947	14	42	.	.	PUNCT
eblip-29947	15	1	the	the	DET
eblip-29947	15	2	read	read	NOUN
eblip-29947	15	3	scale	scale	NOUN
eblip-29947	15	4	,	,	PUNCT
eblip-29947	15	5	by	by	ADP
eblip-29947	15	6	contrast	contrast	NOUN
eblip-29947	15	7	,	,	PUNCT
eblip-29947	15	8	is	be	AUX
eblip-29947	15	9	a	a	DET
eblip-29947	15	10	six	six	NUM
eblip-29947	15	11	-	-	PUNCT
eblip-29947	15	12	point	point	NOUN
eblip-29947	15	13	scale	scale	NOUN
eblip-29947	15	14	indicating	indicate	VERB
eblip-29947	15	15	the	the	DET
eblip-29947	15	16	amount	amount	NOUN
eblip-29947	15	17	of	of	ADP
eblip-29947	15	18	effort	effort	NOUN
eblip-29947	15	19	a	a	DET
eblip-29947	15	20	librarian	librarian	ADJ
eblip-29947	15	21	expends	expend	NOUN
eblip-29947	15	22	on	on	ADP
eblip-29947	15	23	each	each	DET
eblip-29947	15	24	reference	reference	NOUN
eblip-29947	15	25	interaction	interaction	NOUN
eblip-29947	15	26	.	.	PUNCT
eblip-29947	16	1	answers	answer	NOUN
eblip-29947	16	2	are	be	AUX
eblip-29947	16	3	rated	rate	VERB
eblip-29947	16	4	1	1	NUM
eblip-29947	16	5	if	if	SCONJ
eblip-29947	16	6	they	they	PRON
eblip-29947	16	7	require	require	VERB
eblip-29947	16	8	no	no	DET
eblip-29947	16	9	specialized	specialized	ADJ
eblip-29947	16	10	knowledge	knowledge	NOUN
eblip-29947	16	11	or	or	CCONJ
eblip-29947	16	12	consultation	consultation	NOUN
eblip-29947	16	13	of	of	ADP
eblip-29947	16	14	resources	resource	NOUN
eblip-29947	16	15	.	.	PUNCT
eblip-29947	17	1	a	a	DET
eblip-29947	17	2	rating	rating	NOUN
eblip-29947	17	3	of	of	ADP
eblip-29947	17	4	6	6	NUM
eblip-29947	17	5	indicates	indicate	VERB
eblip-29947	17	6	“	"	PUNCT
eblip-29947	17	7	staff	staff	NOUN
eblip-29947	17	8	may	may	AUX
eblip-29947	17	9	be	be	AUX
eblip-29947	17	10	providing	provide	VERB
eblip-29947	17	11	in	in	ADP
eblip-29947	17	12	-	-	PUNCT
eblip-29947	17	13	depth	depth	NOUN
eblip-29947	17	14	research	research	NOUN
eblip-29947	17	15	and	and	CCONJ
eblip-29947	17	16	services	service	NOUN
eblip-29947	17	17	for	for	ADP
eblip-29947	17	18	specific	specific	ADJ
eblip-29947	17	19	needs	need	NOUN
eblip-29947	17	20	of	of	ADP
eblip-29947	17	21	the	the	DET
eblip-29947	17	22	clients	client	NOUN
eblip-29947	17	23	”	"	PUNCT
eblip-29947	17	24	(	(	PUNCT
eblip-29947	17	25	gerlich	gerlich	PROPN
eblip-29947	17	26	,	,	PUNCT
eblip-29947	17	27	n.d	n.d	PROPN
eblip-29947	17	28	.	.	PROPN
eblip-29947	17	29	)	)	PUNCT
eblip-29947	17	30	.	.	PUNCT
eblip-29947	18	1	in	in	ADP
eblip-29947	18	2	introducing	introduce	VERB
eblip-29947	18	3	the	the	DET
eblip-29947	18	4	read	read	NOUN
eblip-29947	18	5	scale	scale	NOUN
eblip-29947	18	6	,	,	PUNCT
eblip-29947	18	7	gerlich	gerlich	NOUN
eblip-29947	18	8	and	and	CCONJ
eblip-29947	18	9	berard	berard	PROPN
eblip-29947	18	10	(	(	PUNCT
eblip-29947	18	11	2007	2007	NUM
eblip-29947	18	12	)	)	PUNCT
eblip-29947	18	13	emphasized	emphasize	VERB
eblip-29947	18	14	that	that	SCONJ
eblip-29947	18	15	their	their	PRON
eblip-29947	18	16	goal	goal	NOUN
eblip-29947	18	17	was	be	AUX
eblip-29947	18	18	to	to	PART
eblip-29947	18	19	change	change	VERB
eblip-29947	18	20	the	the	DET
eblip-29947	18	21	focus	focus	NOUN
eblip-29947	18	22	from	from	ADP
eblip-29947	18	23	“	"	PUNCT
eblip-29947	18	24	how	how	SCONJ
eblip-29947	18	25	many	many	ADJ
eblip-29947	18	26	”	"	PUNCT
eblip-29947	18	27	and	and	CCONJ
eblip-29947	18	28	“	"	PUNCT
eblip-29947	18	29	what	what	DET
eblip-29947	18	30	kind	kind	NOUN
eblip-29947	18	31	”	"	PUNCT
eblip-29947	18	32	to	to	ADP
eblip-29947	18	33	the	the	DET
eblip-29947	18	34	knowledge	knowledge	NOUN
eblip-29947	18	35	,	,	PUNCT
eblip-29947	18	36	skills	skill	NOUN
eblip-29947	18	37	,	,	PUNCT
eblip-29947	18	38	and	and	CCONJ
eblip-29947	18	39	abilities	ability	NOUN
eblip-29947	18	40	needed	need	VERB
eblip-29947	18	41	to	to	PART
eblip-29947	18	42	provide	provide	VERB
eblip-29947	18	43	the	the	DET
eblip-29947	18	44	service	service	NOUN
eblip-29947	18	45	.	.	PUNCT
eblip-29947	19	1	they	they	PRON
eblip-29947	19	2	suggested	suggest	VERB
eblip-29947	19	3	this	this	DET
eblip-29947	19	4	data	datum	NOUN
eblip-29947	19	5	could	could	AUX
eblip-29947	19	6	be	be	AUX
eblip-29947	19	7	used	use	VERB
eblip-29947	19	8	for	for	ADP
eblip-29947	19	9	“	"	PUNCT
eblip-29947	19	10	a	a	DET
eblip-29947	19	11	retooling	retooling	NOUN
eblip-29947	19	12	of	of	ADP
eblip-29947	19	13	staffing	staffing	NOUN
eblip-29947	19	14	strategies	strategy	NOUN
eblip-29947	19	15	,	,	PUNCT
eblip-29947	19	16	”	"	PUNCT
eblip-29947	19	17	to	to	PART
eblip-29947	19	18	“	"	PUNCT
eblip-29947	19	19	increase	increase	VERB
eblip-29947	19	20	positive	positive	ADJ
eblip-29947	19	21	self	self	NOUN
eblip-29947	19	22	-	-	PUNCT
eblip-29947	19	23	awareness	awareness	NOUN
eblip-29947	19	24	of	of	ADP
eblip-29947	19	25	the	the	DET
eblip-29947	19	26	professional	professional	ADJ
eblip-29947	19	27	librarian	librarian	NOUN
eblip-29947	19	28	”	"	PUNCT
eblip-29947	19	29	(	(	PUNCT
eblip-29947	19	30	2007	2007	NUM
eblip-29947	19	31	,	,	PUNCT
eblip-29947	19	32	p.	p.	NOUN
eblip-29947	19	33	9	9	NUM
eblip-29947	19	34	)	)	PUNCT
eblip-29947	19	35	and	and	CCONJ
eblip-29947	19	36	“	"	PUNCT
eblip-29947	19	37	for	for	ADP
eblip-29947	19	38	training	training	NOUN
eblip-29947	19	39	and	and	CCONJ
eblip-29947	19	40	continuing	continue	VERB
eblip-29947	19	41	education	education	NOUN
eblip-29947	19	42	,	,	PUNCT
eblip-29947	19	43	renewed	renew	VERB
eblip-29947	19	44	personal	personal	ADJ
eblip-29947	19	45	and	and	CCONJ
eblip-29947	19	46	professional	professional	ADJ
eblip-29947	19	47	interest	interest	NOUN
eblip-29947	19	48	,	,	PUNCT
eblip-29947	19	49	and	and	CCONJ
eblip-29947	19	50	reports	report	NOUN
eblip-29947	19	51	to	to	ADP
eblip-29947	19	52	administration	administration	NOUN
eblip-29947	19	53	"	"	PUNCT
eblip-29947	19	54	(	(	PUNCT
eblip-29947	19	55	gerlich	gerlich	PROPN
eblip-29947	19	56	&	&	CCONJ
eblip-29947	19	57	whatley	whatley	PROPN
eblip-29947	19	58	,	,	PUNCT
eblip-29947	19	59	2009	2009	NUM
eblip-29947	19	60	,	,	PUNCT
eblip-29947	19	61	p.	p.	NOUN
eblip-29947	19	62	30	30	NUM
eblip-29947	19	63	)	)	PUNCT
eblip-29947	19	64	.	.	PUNCT
eblip-29947	20	1	while	while	SCONJ
eblip-29947	20	2	other	other	ADJ
eblip-29947	20	3	classification	classification	NOUN
eblip-29947	20	4	systems	system	NOUN
eblip-29947	20	5	exist	exist	VERB
eblip-29947	20	6	(	(	PUNCT
eblip-29947	20	7	see	see	VERB
eblip-29947	20	8	maloney	maloney	PROPN
eblip-29947	20	9	&	&	CCONJ
eblip-29947	20	10	kemp	kemp	PROPN
eblip-29947	20	11	,	,	PUNCT
eblip-29947	20	12	2015	2015	NUM
eblip-29947	20	13	,	,	PUNCT
eblip-29947	20	14	for	for	ADP
eblip-29947	20	15	examples	example	NOUN
eblip-29947	20	16	)	)	PUNCT
eblip-29947	20	17	,	,	PUNCT
eblip-29947	20	18	the	the	DET
eblip-29947	20	19	read	read	NOUN
eblip-29947	20	20	scale	scale	NOUN
eblip-29947	20	21	has	have	AUX
eblip-29947	20	22	become	become	VERB
eblip-29947	20	23	a	a	DET
eblip-29947	20	24	standard	standard	NOUN
eblip-29947	20	25	in	in	ADP
eblip-29947	20	26	many	many	ADJ
eblip-29947	20	27	libraries	library	NOUN
eblip-29947	20	28	—	—	PUNCT
eblip-29947	20	29	a	a	DET
eblip-29947	20	30	state	state	NOUN
eblip-29947	20	31	that	that	PRON
eblip-29947	20	32	is	be	AUX
eblip-29947	20	33	reflected	reflect	VERB
eblip-29947	20	34	in	in	ADP
eblip-29947	20	35	its	its	PRON
eblip-29947	20	36	integration	integration	NOUN
eblip-29947	20	37	into	into	ADP
eblip-29947	20	38	both	both	CCONJ
eblip-29947	20	39	open	open	ADJ
eblip-29947	20	40	source	source	NOUN
eblip-29947	20	41	and	and	CCONJ
eblip-29947	20	42	commercial	commercial	ADJ
eblip-29947	20	43	reference	reference	NOUN
eblip-29947	20	44	management	management	NOUN
eblip-29947	20	45	products	product	NOUN
eblip-29947	20	46	(	(	PUNCT
eblip-29947	20	47	e.g.	e.g.	ADV
eblip-29947	20	48	,	,	PUNCT
eblip-29947	20	49	sarah	sarah	PROPN
eblip-29947	20	50	,	,	PUNCT
eblip-29947	20	51	2012	2012	NUM
eblip-29947	20	52	)	)	PUNCT
eblip-29947	20	53	.	.	PUNCT
eblip-29947	20	54	  	  	SPACE
eblip-29947	21	1	gerlich	gerlich	PROPN
eblip-29947	21	2	and	and	CCONJ
eblip-29947	21	3	berard	berard	PROPN
eblip-29947	21	4	(	(	PUNCT
eblip-29947	21	5	2010	2010	NUM
eblip-29947	21	6	)	)	PUNCT
eblip-29947	21	7	undertook	undertake	VERB
eblip-29947	21	8	a	a	DET
eblip-29947	21	9	large	large	ADJ
eblip-29947	21	10	-	-	PUNCT
eblip-29947	21	11	scale	scale	NOUN
eblip-29947	21	12	,	,	PUNCT
eblip-29947	21	13	multi	multi	ADJ
eblip-29947	21	14	-	-	ADJ
eblip-29947	21	15	institution	institution	NOUN
eblip-29947	21	16	viability	viability	NOUN
eblip-29947	21	17	study	study	NOUN
eblip-29947	21	18	in	in	ADP
eblip-29947	21	19	2007	2007	NUM
eblip-29947	21	20	.	.	PUNCT
eblip-29947	22	1	however	however	ADV
eblip-29947	22	2	,	,	PUNCT
eblip-29947	22	3	the	the	DET
eblip-29947	22	4	data	datum	NOUN
eblip-29947	22	5	reflected	reflect	VERB
eblip-29947	22	6	the	the	DET
eblip-29947	22	7	predominantly	predominantly	ADV
eblip-29947	22	8	face	face	NOUN
eblip-29947	22	9	-	-	PUNCT
eblip-29947	22	10	to	to	ADP
eblip-29947	22	11	-	-	PUNCT
eblip-29947	22	12	face	face	NOUN
eblip-29947	22	13	nature	nature	NOUN
eblip-29947	22	14	of	of	ADP
eblip-29947	22	15	reference	reference	NOUN
eblip-29947	22	16	at	at	ADP
eblip-29947	22	17	that	that	DET
eblip-29947	22	18	time	time	NOUN
eblip-29947	22	19	.	.	PUNCT
eblip-29947	23	1	with	with	ADP
eblip-29947	23	2	15	15	NUM
eblip-29947	23	3	institutions	institution	NOUN
eblip-29947	23	4	reporting	report	VERB
eblip-29947	23	5	8,439	8,439	NUM
eblip-29947	23	6	transactions	transaction	NOUN
eblip-29947	23	7	,	,	PUNCT
eblip-29947	23	8	91	91	NUM
eblip-29947	23	9	%	%	NOUN
eblip-29947	23	10	were	be	AUX
eblip-29947	23	11	face	face	NOUN
eblip-29947	23	12	-	-	PUNCT
eblip-29947	23	13	to	to	ADP
eblip-29947	23	14	-	-	PUNCT
eblip-29947	23	15	face	face	NOUN
eblip-29947	23	16	.	.	PUNCT
eblip-29947	24	1	chat	chat	VERB
eblip-29947	24	2	transactions	transaction	NOUN
eblip-29947	24	3	accounted	account	VERB
eblip-29947	24	4	for	for	ADP
eblip-29947	24	5	only	only	ADV
eblip-29947	24	6	1	1	NUM
eblip-29947	24	7	%	%	NOUN
eblip-29947	24	8	of	of	ADP
eblip-29947	24	9	the	the	DET
eblip-29947	24	10	interactions	interaction	NOUN
eblip-29947	24	11	in	in	ADP
eblip-29947	24	12	the	the	DET
eblip-29947	24	13	study	study	NOUN
eblip-29947	24	14	.	.	PUNCT
eblip-29947	25	1	the	the	DET
eblip-29947	25	2	landscape	landscape	NOUN
eblip-29947	25	3	has	have	AUX
eblip-29947	25	4	shifted	shift	VERB
eblip-29947	25	5	dramatically	dramatically	ADV
eblip-29947	25	6	since	since	SCONJ
eblip-29947	25	7	then	then	ADV
eblip-29947	25	8	.	.	PUNCT
eblip-29947	26	1	chat	chat	PROPN
eblip-29947	26	2	is	be	AUX
eblip-29947	26	3	now	now	ADV
eblip-29947	26	4	a	a	DET
eblip-29947	26	5	major	major	ADJ
eblip-29947	26	6	source	source	NOUN
eblip-29947	26	7	of	of	ADP
eblip-29947	26	8	reference	reference	NOUN
eblip-29947	26	9	transactions	transaction	NOUN
eblip-29947	26	10	in	in	ADP
eblip-29947	26	11	academic	academic	ADJ
eblip-29947	26	12	libraries	library	NOUN
eblip-29947	26	13	(	(	PUNCT
eblip-29947	26	14	asher	asher	PROPN
eblip-29947	26	15	,	,	PUNCT
eblip-29947	26	16	2014	2014	NUM
eblip-29947	26	17	;	;	PUNCT
eblip-29947	26	18	belanger	belanger	PROPN
eblip-29947	26	19	et	et	PROPN
eblip-29947	26	20	al	al	PROPN
eblip-29947	26	21	.	.	PROPN
eblip-29947	26	22	,	,	PUNCT
eblip-29947	26	23	2016	2016	NUM
eblip-29947	26	24	;	;	PUNCT
eblip-29947	26	25	nicol	nicol	PROPN
eblip-29947	26	26	&	&	CCONJ
eblip-29947	26	27	crook	crook	PROPN
eblip-29947	26	28	,	,	PUNCT
eblip-29947	26	29	2013	2013	NUM
eblip-29947	26	30	;	;	PUNCT
eblip-29947	26	31	ward	ward	NOUN
eblip-29947	26	32	&	&	CCONJ
eblip-29947	26	33	phetteplace	phetteplace	NOUN
eblip-29947	26	34	,	,	PUNCT
eblip-29947	26	35	2012	2012	NUM
eblip-29947	26	36	)	)	PUNCT
eblip-29947	26	37	,	,	PUNCT
eblip-29947	26	38	accounting	account	VERB
eblip-29947	26	39	for	for	ADP
eblip-29947	26	40	more	more	ADJ
eblip-29947	26	41	than	than	ADP
eblip-29947	26	42	20	20	NUM
eblip-29947	26	43	percent	percent	NOUN
eblip-29947	26	44	of	of	ADP
eblip-29947	26	45	all	all	DET
eblip-29947	26	46	reference	reference	NOUN
eblip-29947	26	47	transactions	transaction	NOUN
eblip-29947	26	48	at	at	ADP
eblip-29947	26	49	the	the	DET
eblip-29947	26	50	university	university	NOUN
eblip-29947	26	51	of	of	ADP
eblip-29947	26	52	new	new	PROPN
eblip-29947	26	53	mexico	mexico	PROPN
eblip-29947	26	54	in	in	ADP
eblip-29947	26	55	2019	2019	NUM
eblip-29947	26	56	,	,	PUNCT
eblip-29947	26	57	with	with	ADP
eblip-29947	26	58	in	in	ADP
eblip-29947	26	59	-	-	PUNCT
eblip-29947	26	60	person	person	NOUN
eblip-29947	26	61	reference	reference	NOUN
eblip-29947	26	62	transactions	transaction	NOUN
eblip-29947	26	63	down	down	ADP
eblip-29947	26	64	to	to	ADP
eblip-29947	26	65	just	just	ADV
eblip-29947	26	66	55	55	NUM
eblip-29947	26	67	percent	percent	NOUN
eblip-29947	26	68	.	.	PUNCT
eblip-29947	27	1	in	in	ADP
eblip-29947	27	2	2020	2020	NUM
eblip-29947	27	3	,	,	PUNCT
eblip-29947	27	4	the	the	DET
eblip-29947	27	5	majority	majority	NOUN
eblip-29947	27	6	of	of	ADP
eblip-29947	27	7	reference	reference	NOUN
eblip-29947	27	8	transactions	transaction	NOUN
eblip-29947	27	9	were	be	AUX
eblip-29947	27	10	conducted	conduct	VERB
eblip-29947	27	11	via	via	ADP
eblip-29947	27	12	chat	chat	PROPN
eblip-29947	27	13	,	,	PUNCT
eblip-29947	27	14	likely	likely	ADJ
eblip-29947	27	15	due	due	ADP
eblip-29947	27	16	to	to	ADP
eblip-29947	27	17	covid-19	covid-19	PROPN
eblip-29947	27	18	related	related	ADJ
eblip-29947	27	19	building	building	NOUN
eblip-29947	27	20	closures	closure	NOUN
eblip-29947	27	21	.	.	PUNCT
eblip-29947	27	22	  	  	SPACE
eblip-29947	28	1	the	the	DET
eblip-29947	28	2	software	software	NOUN
eblip-29947	28	3	that	that	PRON
eblip-29947	28	4	mediates	mediate	VERB
eblip-29947	28	5	chat	chat	VERB
eblip-29947	28	6	reference	reference	NOUN
eblip-29947	28	7	interactions	interaction	NOUN
eblip-29947	28	8	typically	typically	ADV
eblip-29947	28	9	generates	generate	VERB
eblip-29947	28	10	rich	rich	ADJ
eblip-29947	28	11	metadata	metadata	NOUN
eblip-29947	28	12	,	,	PUNCT
eblip-29947	28	13	from	from	ADP
eblip-29947	28	14	timestamps	timestamp	NOUN
eblip-29947	28	15	to	to	ADP
eblip-29947	28	16	transcripts	transcript	NOUN
eblip-29947	28	17	,	,	PUNCT
eblip-29947	28	18	allowing	allow	VERB
eblip-29947	28	19	,	,	PUNCT
eblip-29947	28	20	and	and	CCONJ
eblip-29947	28	21	likely	likely	ADV
eblip-29947	28	22	encouraging	encouraging	ADJ
eblip-29947	28	23	,	,	PUNCT
eblip-29947	28	24	innumerable	innumerable	ADJ
eblip-29947	28	25	assessment	assessment	NOUN
eblip-29947	28	26	strategies	strategy	NOUN
eblip-29947	28	27	.	.	PUNCT
eblip-29947	29	1	indeed	indeed	ADV
eblip-29947	29	2	,	,	PUNCT
eblip-29947	29	3	chat	chat	VERB
eblip-29947	29	4	reference	reference	NOUN
eblip-29947	29	5	evaluation	evaluation	NOUN
eblip-29947	29	6	has	have	AUX
eblip-29947	29	7	been	be	AUX
eblip-29947	29	8	the	the	DET
eblip-29947	29	9	focus	focus	NOUN
eblip-29947	29	10	of	of	ADP
eblip-29947	29	11	hundreds	hundred	NOUN
eblip-29947	29	12	of	of	ADP
eblip-29947	29	13	research	research	NOUN
eblip-29947	29	14	articles	article	NOUN
eblip-29947	29	15	since	since	SCONJ
eblip-29947	29	16	its	its	PRON
eblip-29947	29	17	first	first	ADJ
eblip-29947	29	18	implementation	implementation	NOUN
eblip-29947	29	19	in	in	ADP
eblip-29947	29	20	academic	academic	ADJ
eblip-29947	29	21	libraries	library	NOUN
eblip-29947	29	22	in	in	ADP
eblip-29947	29	23	north	north	PROPN
eblip-29947	29	24	america	america	PROPN
eblip-29947	29	25	in	in	ADP
eblip-29947	29	26	the	the	DET
eblip-29947	29	27	mid	mid	ADJ
eblip-29947	29	28	1990s	1990	NOUN
eblip-29947	29	29	(	(	PUNCT
eblip-29947	29	30	matteson	matteson	PROPN
eblip-29947	29	31	et	et	PROPN
eblip-29947	29	32	al	al	PROPN
eblip-29947	29	33	.	.	PROPN
eblip-29947	29	34	,	,	PUNCT
eblip-29947	29	35	2011	2011	NUM
eblip-29947	29	36	)	)	PUNCT
eblip-29947	29	37	,	,	PUNCT
eblip-29947	29	38	with	with	ADP
eblip-29947	29	39	metrics	metric	NOUN
eblip-29947	29	40	including	include	VERB
eblip-29947	29	41	number	number	NOUN
eblip-29947	29	42	of	of	ADP
eblip-29947	29	43	chat	chat	NOUN
eblip-29947	29	44	interactions	interaction	NOUN
eblip-29947	29	45	in	in	ADP
eblip-29947	29	46	a	a	DET
eblip-29947	29	47	given	give	VERB
eblip-29947	29	48	timeframe	timeframe	NOUN
eblip-29947	29	49	,	,	PUNCT
eblip-29947	29	50	number	number	NOUN
eblip-29947	29	51	of	of	ADP
eblip-29947	29	52	missed	miss	VERB
eblip-29947	29	53	chats	chat	NOUN
eblip-29947	29	54	,	,	PUNCT
eblip-29947	29	55	frequency	frequency	NOUN
eblip-29947	29	56	and	and	CCONJ
eblip-29947	29	57	length	length	NOUN
eblip-29947	29	58	of	of	ADP
eblip-29947	29	59	interaction	interaction	NOUN
eblip-29947	29	60	,	,	PUNCT
eblip-29947	29	61	turns	turn	VERB
eblip-29947	29	62	taken	take	VERB
eblip-29947	29	63	between	between	ADP
eblip-29947	29	64	librarian	librarian	NOUN
eblip-29947	29	65	and	and	CCONJ
eblip-29947	29	66	user	user	NOUN
eblip-29947	29	67	,	,	PUNCT
eblip-29947	29	68	word	word	NOUN
eblip-29947	29	69	counts	count	NOUN
eblip-29947	29	70	,	,	PUNCT
eblip-29947	29	71	and	and	CCONJ
eblip-29947	29	72	type	type	NOUN
eblip-29947	29	73	of	of	ADP
eblip-29947	29	74	referring	refer	VERB
eblip-29947	29	75	url	url	X
eblip-29947	29	76	(	(	PUNCT
eblip-29947	29	77	luo	luo	PROPN
eblip-29947	29	78	,	,	PUNCT
eblip-29947	29	79	2008	2008	NUM
eblip-29947	29	80	)	)	PUNCT
eblip-29947	29	81	.	.	PUNCT
eblip-29947	30	1	these	these	DET
eblip-29947	30	2	automatically	automatically	ADV
eblip-29947	30	3	generated	generate	VERB
eblip-29947	30	4	metrics	metric	NOUN
eblip-29947	30	5	are	be	AUX
eblip-29947	30	6	often	often	ADV
eblip-29947	30	7	combined	combine	VERB
eblip-29947	30	8	with	with	ADP
eblip-29947	30	9	more	more	ADJ
eblip-29947	30	10	qualitative	qualitative	ADJ
eblip-29947	30	11	measures	measure	NOUN
eblip-29947	30	12	such	such	ADJ
eblip-29947	30	13	as	as	ADP
eblip-29947	30	14	types	type	NOUN
eblip-29947	30	15	of	of	ADP
eblip-29947	30	16	questions	question	NOUN
eblip-29947	30	17	asked	ask	VERB
eblip-29947	30	18	;	;	PUNCT
eblip-29947	30	19	the	the	DET
eblip-29947	30	20	presence	presence	NOUN
eblip-29947	30	21	of	of	ADP
eblip-29947	30	22	reference	reference	NOUN
eblip-29947	30	23	interviews	interview	NOUN
eblip-29947	30	24	and	and	CCONJ
eblip-29947	30	25	instructional	instructional	ADJ
eblip-29947	30	26	elements	element	NOUN
eblip-29947	30	27	;	;	PUNCT
eblip-29947	30	28	and	and	CCONJ
eblip-29947	30	29	quality	quality	NOUN
eblip-29947	30	30	,	,	PUNCT
eblip-29947	30	31	completeness	completeness	NOUN
eblip-29947	30	32	,	,	PUNCT
eblip-29947	30	33	and	and	CCONJ
eblip-29947	30	34	tone	tone	NOUN
eblip-29947	30	35	of	of	ADP
eblip-29947	30	36	librarians	librarian	NOUN
eblip-29947	30	37	’	’	PART
eblip-29947	30	38	answers	answer	NOUN
eblip-29947	30	39	(	(	PUNCT
eblip-29947	30	40	luo	luo	PROPN
eblip-29947	30	41	,	,	PUNCT
eblip-29947	30	42	2008	2008	NUM
eblip-29947	30	43	)	)	PUNCT
eblip-29947	30	44	.	.	PUNCT
eblip-29947	30	45	  	  	SPACE
eblip-29947	31	1	some	some	DET
eblip-29947	31	2	chat	chat	NOUN
eblip-29947	31	3	-	-	PUNCT
eblip-29947	31	4	specific	specific	ADJ
eblip-29947	31	5	,	,	PUNCT
eblip-29947	31	6	or	or	CCONJ
eblip-29947	31	7	at	at	ADP
eblip-29947	31	8	least	least	ADJ
eblip-29947	31	9	virtual	virtual	ADJ
eblip-29947	31	10	reference	reference	NOUN
eblip-29947	31	11	specific	specific	ADJ
eblip-29947	31	12	,	,	PUNCT
eblip-29947	31	13	assessment	assessment	NOUN
eblip-29947	31	14	tools	tool	NOUN
eblip-29947	31	15	have	have	AUX
eblip-29947	31	16	been	be	AUX
eblip-29947	31	17	developed	develop	VERB
eblip-29947	31	18	,	,	PUNCT
eblip-29947	31	19	both	both	CCONJ
eblip-29947	31	20	for	for	ADP
eblip-29947	31	21	services	service	NOUN
eblip-29947	31	22	overall	overall	ADV
eblip-29947	31	23	(	(	PUNCT
eblip-29947	31	24	hirko	hirko	PROPN
eblip-29947	31	25	,	,	PUNCT
eblip-29947	31	26	2006	2006	NUM
eblip-29947	31	27	;	;	PUNCT
eblip-29947	31	28	white	white	ADJ
eblip-29947	31	29	,	,	PUNCT
eblip-29947	31	30	2001	2001	NUM
eblip-29947	31	31	)	)	PUNCT
eblip-29947	31	32	,	,	PUNCT
eblip-29947	31	33	and	and	CCONJ
eblip-29947	31	34	for	for	ADP
eblip-29947	31	35	transcript	transcript	NOUN
eblip-29947	31	36	analysis	analysis	NOUN
eblip-29947	31	37	in	in	ADP
eblip-29947	31	38	particular	particular	ADJ
eblip-29947	31	39	(	(	PUNCT
eblip-29947	31	40	mungin	mungin	PROPN
eblip-29947	31	41	,	,	PUNCT
eblip-29947	31	42	2017	2017	NUM
eblip-29947	31	43	)	)	PUNCT
eblip-29947	31	44	.	.	PUNCT
eblip-29947	32	1	however	however	ADV
eblip-29947	32	2	,	,	PUNCT
eblip-29947	32	3	transcript	transcript	VERB
eblip-29947	32	4	analysis	analysis	NOUN
eblip-29947	32	5	is	be	AUX
eblip-29947	32	6	both	both	DET
eblip-29947	32	7	time	time	NOUN
eblip-29947	32	8	consuming	consume	VERB
eblip-29947	32	9	(	(	PUNCT
eblip-29947	32	10	mungin	mungin	ADJ
eblip-29947	32	11	,	,	PUNCT
eblip-29947	32	12	2017	2017	NUM
eblip-29947	32	13	)	)	PUNCT
eblip-29947	32	14	and	and	CCONJ
eblip-29947	32	15	limited	limit	VERB
eblip-29947	32	16	(	(	PUNCT
eblip-29947	32	17	belanger	belanger	PROPN
eblip-29947	32	18	et	et	PROPN
eblip-29947	32	19	al	al	PROPN
eblip-29947	32	20	.	.	PROPN
eblip-29947	32	21	,	,	PUNCT
eblip-29947	32	22	2016	2016	NUM
eblip-29947	32	23	;	;	PUNCT
eblip-29947	32	24	rabinowitz	rabinowitz	NOUN
eblip-29947	32	25	,	,	PUNCT
eblip-29947	32	26	2021	2021	NUM
eblip-29947	32	27	)	)	PUNCT
eblip-29947	32	28	.	.	PUNCT
eblip-29947	33	1	much	much	ADJ
eblip-29947	33	2	of	of	ADP
eblip-29947	33	3	the	the	DET
eblip-29947	33	4	literature	literature	NOUN
eblip-29947	33	5	on	on	ADP
eblip-29947	33	6	chat	chat	NOUN
eblip-29947	33	7	reference	reference	NOUN
eblip-29947	33	8	has	have	AUX
eblip-29947	33	9	been	be	AUX
eblip-29947	33	10	case	case	NOUN
eblip-29947	33	11	studies	study	NOUN
eblip-29947	33	12	with	with	ADP
eblip-29947	33	13	limited	limited	ADJ
eblip-29947	33	14	generalizability	generalizability	NOUN
eblip-29947	33	15	,	,	PUNCT
eblip-29947	33	16	with	with	ADP
eblip-29947	33	17	mclaughlin	mclaughlin	PROPN
eblip-29947	33	18	(	(	PUNCT
eblip-29947	33	19	2011	2011	NUM
eblip-29947	33	20	)	)	PUNCT
eblip-29947	33	21	suggesting	suggest	VERB
eblip-29947	33	22	the	the	DET
eblip-29947	33	23	need	need	NOUN
eblip-29947	33	24	for	for	ADP
eblip-29947	33	25	standard	standard	ADJ
eblip-29947	33	26	approaches	approach	NOUN
eblip-29947	33	27	and	and	CCONJ
eblip-29947	33	28	reporting	report	VERB
eblip-29947	33	29	formats	format	NOUN
eblip-29947	33	30	across	across	ADP
eblip-29947	33	31	libraries	library	NOUN
eblip-29947	33	32	.	.	PUNCT
eblip-29947	33	33	  	  	SPACE
eblip-29947	34	1	there	there	PRON
eblip-29947	34	2	has	have	AUX
eblip-29947	34	3	been	be	AUX
eblip-29947	34	4	recognition	recognition	NOUN
eblip-29947	34	5	generally	generally	ADV
eblip-29947	34	6	that	that	SCONJ
eblip-29947	34	7	standards	standard	NOUN
eblip-29947	34	8	and	and	CCONJ
eblip-29947	34	9	assessments	assessment	NOUN
eblip-29947	34	10	are	be	AUX
eblip-29947	34	11	not	not	PART
eblip-29947	34	12	necessarily	necessarily	ADV
eblip-29947	34	13	transferable	transferable	ADJ
eblip-29947	34	14	from	from	ADP
eblip-29947	34	15	face	face	NOUN
eblip-29947	34	16	-	-	PUNCT
eblip-29947	34	17	to	to	ADP
eblip-29947	34	18	-	-	PUNCT
eblip-29947	34	19	face	face	NOUN
eblip-29947	34	20	to	to	ADP
eblip-29947	34	21	online	online	ADJ
eblip-29947	34	22	reference	reference	NOUN
eblip-29947	34	23	(	(	PUNCT
eblip-29947	34	24	ronan	ronan	PROPN
eblip-29947	34	25	et	et	PROPN
eblip-29947	34	26	al	al	PROPN
eblip-29947	34	27	.	.	PROPN
eblip-29947	34	28	,	,	PUNCT
eblip-29947	34	29	2003	2003	NUM
eblip-29947	34	30	)	)	PUNCT
eblip-29947	34	31	,	,	PUNCT
eblip-29947	34	32	and	and	CCONJ
eblip-29947	34	33	some	some	DET
eblip-29947	34	34	researchers	researcher	NOUN
eblip-29947	34	35	have	have	AUX
eblip-29947	34	36	attempted	attempt	VERB
eblip-29947	34	37	to	to	PART
eblip-29947	34	38	determine	determine	VERB
eblip-29947	34	39	applicability	applicability	NOUN
eblip-29947	34	40	across	across	ADP
eblip-29947	34	41	modes	mode	NOUN
eblip-29947	34	42	(	(	PUNCT
eblip-29947	34	43	schwartz	schwartz	PROPN
eblip-29947	34	44	&	&	CCONJ
eblip-29947	34	45	trott	trott	PROPN
eblip-29947	34	46	,	,	PUNCT
eblip-29947	34	47	2014	2014	NUM
eblip-29947	34	48	)	)	PUNCT
eblip-29947	34	49	.	.	PUNCT
eblip-29947	35	1	however	however	ADV
eblip-29947	35	2	,	,	PUNCT
eblip-29947	35	3	though	though	SCONJ
eblip-29947	35	4	the	the	DET
eblip-29947	35	5	read	read	NOUN
eblip-29947	35	6	scale	scale	NOUN
eblip-29947	35	7	is	be	AUX
eblip-29947	35	8	widely	widely	ADV
eblip-29947	35	9	used	use	VERB
eblip-29947	35	10	with	with	ADP
eblip-29947	35	11	chat	chat	NOUN
eblip-29947	35	12	reference	reference	NOUN
eblip-29947	35	13	,	,	PUNCT
eblip-29947	35	14	and	and	CCONJ
eblip-29947	35	15	is	be	AUX
eblip-29947	35	16	recommended	recommend	VERB
eblip-29947	35	17	as	as	ADP
eblip-29947	35	18	a	a	DET
eblip-29947	35	19	metric	metric	ADJ
eblip-29947	35	20	"	"	PUNCT
eblip-29947	35	21	applicable	applicable	ADJ
eblip-29947	35	22	across	across	ADP
eblip-29947	35	23	reference	reference	NOUN
eblip-29947	35	24	services	service	NOUN
eblip-29947	35	25	"	"	PUNCT
eblip-29947	35	26	in	in	ADP
eblip-29947	35	27	the	the	DET
eblip-29947	35	28	reference	reference	NOUN
eblip-29947	35	29	and	and	CCONJ
eblip-29947	35	30	user	user	NOUN
eblip-29947	35	31	services	services	PROPN
eblip-29947	35	32	association	association	PROPN
eblip-29947	35	33	's	's	PART
eblip-29947	35	34	guidelines	guideline	NOUN
eblip-29947	35	35	for	for	ADP
eblip-29947	35	36	implementing	implement	VERB
eblip-29947	35	37	and	and	CCONJ
eblip-29947	35	38	maintaining	maintain	VERB
eblip-29947	35	39	virtual	virtual	ADJ
eblip-29947	35	40	reference	reference	NOUN
eblip-29947	35	41	services	service	NOUN
eblip-29947	35	42	(	(	PUNCT
eblip-29947	35	43	2017	2017	NUM
eblip-29947	35	44	)	)	PUNCT
eblip-29947	35	45	,	,	PUNCT
eblip-29947	35	46	no	no	DET
eblip-29947	35	47	equivalent	equivalent	ADJ
eblip-29947	35	48	to	to	ADP
eblip-29947	35	49	the	the	DET
eblip-29947	35	50	viability	viability	NOUN
eblip-29947	35	51	study	study	NOUN
eblip-29947	35	52	has	have	AUX
eblip-29947	35	53	been	be	AUX
eblip-29947	35	54	undertaken	undertake	VERB
eblip-29947	35	55	for	for	ADP
eblip-29947	35	56	chat	chat	PROPN
eblip-29947	35	57	.	.	PUNCT
eblip-29947	36	1	library	library	NOUN
eblip-29947	36	2	services	service	NOUN
eblip-29947	36	3	have	have	AUX
eblip-29947	36	4	changed	change	VERB
eblip-29947	36	5	considerably	considerably	ADV
eblip-29947	36	6	in	in	ADP
eblip-29947	36	7	the	the	DET
eblip-29947	36	8	nearly	nearly	ADV
eblip-29947	36	9	two	two	NUM
eblip-29947	36	10	decades	decade	NOUN
eblip-29947	36	11	since	since	SCONJ
eblip-29947	36	12	the	the	DET
eblip-29947	36	13	read	read	NOUN
eblip-29947	36	14	scale	scale	NOUN
eblip-29947	36	15	was	be	AUX
eblip-29947	36	16	developed	develop	VERB
eblip-29947	36	17	,	,	PUNCT
eblip-29947	36	18	and	and	CCONJ
eblip-29947	36	19	it	it	PRON
eblip-29947	36	20	can	can	AUX
eblip-29947	36	21	not	not	PART
eblip-29947	36	22	be	be	AUX
eblip-29947	36	23	assumed	assume	VERB
eblip-29947	36	24	that	that	SCONJ
eblip-29947	36	25	a	a	DET
eblip-29947	36	26	tool	tool	NOUN
eblip-29947	36	27	developed	develop	VERB
eblip-29947	36	28	for	for	ADP
eblip-29947	36	29	in	in	ADP
eblip-29947	36	30	-	-	PUNCT
eblip-29947	36	31	person	person	NOUN
eblip-29947	36	32	contexts	context	NOUN
eblip-29947	36	33	will	will	AUX
eblip-29947	36	34	then	then	ADV
eblip-29947	36	35	be	be	AUX
eblip-29947	36	36	appropriate	appropriate	ADJ
eblip-29947	36	37	for	for	ADP
eblip-29947	36	38	chat	chat	NOUN
eblip-29947	36	39	reference	reference	NOUN
eblip-29947	36	40	in	in	ADP
eblip-29947	36	41	2021	2021	NUM
eblip-29947	36	42	.	.	PUNCT
eblip-29947	37	1	in	in	ADP
eblip-29947	37	2	that	that	DET
eblip-29947	37	3	sense	sense	NOUN
eblip-29947	37	4	,	,	PUNCT
eblip-29947	37	5	there	there	PRON
eblip-29947	37	6	is	be	VERB
eblip-29947	37	7	no	no	DET
eblip-29947	37	8	evidence	evidence	NOUN
eblip-29947	37	9	that	that	SCONJ
eblip-29947	37	10	the	the	DET
eblip-29947	37	11	read	read	NOUN
eblip-29947	37	12	scale	scale	NOUN
eblip-29947	37	13	is	be	AUX
eblip-29947	37	14	appropriate	appropriate	ADJ
eblip-29947	37	15	for	for	ADP
eblip-29947	37	16	chat	chat	NOUN
eblip-29947	37	17	.	.	PUNCT
eblip-29947	38	1	as	as	ADP
eblip-29947	38	2	a	a	DET
eblip-29947	38	3	first	first	ADJ
eblip-29947	38	4	step	step	NOUN
eblip-29947	38	5	in	in	ADP
eblip-29947	38	6	investigating	investigate	VERB
eblip-29947	38	7	the	the	DET
eblip-29947	38	8	viability	viability	NOUN
eblip-29947	38	9	of	of	ADP
eblip-29947	38	10	the	the	DET
eblip-29947	38	11	read	read	NOUN
eblip-29947	38	12	scale	scale	NOUN
eblip-29947	38	13	for	for	ADP
eblip-29947	38	14	chat	chat	NOUN
eblip-29947	38	15	,	,	PUNCT
eblip-29947	38	16	we	we	PRON
eblip-29947	38	17	review	review	VERB
eblip-29947	38	18	the	the	DET
eblip-29947	38	19	literature	literature	NOUN
eblip-29947	38	20	on	on	ADP
eblip-29947	38	21	chat	chat	PROPN
eblip-29947	38	22	reference	reference	NOUN
eblip-29947	38	23	that	that	PRON
eblip-29947	38	24	uses	use	VERB
eblip-29947	38	25	the	the	DET
eblip-29947	38	26	read	read	NOUN
eblip-29947	38	27	scale	scale	NOUN
eblip-29947	38	28	.	.	PUNCT
eblip-29947	38	29	  	  	SPACE
eblip-29947	39	1	aims	aim	VERB
eblip-29947	39	2	  	  	SPACE
eblip-29947	39	3	there	there	PRON
eblip-29947	39	4	are	be	VERB
eblip-29947	39	5	several	several	ADJ
eblip-29947	39	6	ways	way	NOUN
eblip-29947	39	7	in	in	ADP
eblip-29947	39	8	which	which	PRON
eblip-29947	39	9	a	a	DET
eblip-29947	39	10	literature	literature	NOUN
eblip-29947	39	11	review	review	NOUN
eblip-29947	39	12	can	can	AUX
eblip-29947	39	13	help	help	VERB
eblip-29947	39	14	us	we	PRON
eblip-29947	39	15	determine	determine	VERB
eblip-29947	39	16	the	the	DET
eblip-29947	39	17	suitability	suitability	NOUN
eblip-29947	39	18	of	of	ADP
eblip-29947	39	19	the	the	DET
eblip-29947	39	20	read	read	NOUN
eblip-29947	39	21	scale	scale	NOUN
eblip-29947	39	22	for	for	ADP
eblip-29947	39	23	chat	chat	PROPN
eblip-29947	39	24	.	.	PUNCT
eblip-29947	40	1	first	first	ADV
eblip-29947	40	2	,	,	PUNCT
eblip-29947	40	3	we	we	PRON
eblip-29947	40	4	gain	gain	VERB
eblip-29947	40	5	insight	insight	NOUN
eblip-29947	40	6	into	into	ADP
eblip-29947	40	7	how	how	SCONJ
eblip-29947	40	8	and	and	CCONJ
eblip-29947	40	9	why	why	SCONJ
eblip-29947	40	10	librarians	librarian	NOUN
eblip-29947	40	11	are	be	AUX
eblip-29947	40	12	using	use	VERB
eblip-29947	40	13	the	the	DET
eblip-29947	40	14	read	read	NOUN
eblip-29947	40	15	scale	scale	NOUN
eblip-29947	40	16	;	;	PUNCT
eblip-29947	40	17	that	that	PRON
eblip-29947	40	18	is	is	ADV
eblip-29947	40	19	,	,	PUNCT
eblip-29947	40	20	we	we	PRON
eblip-29947	40	21	want	want	VERB
eblip-29947	40	22	to	to	PART
eblip-29947	40	23	see	see	VERB
eblip-29947	40	24	what	what	PRON
eblip-29947	40	25	librarians	librarian	NOUN
eblip-29947	40	26	using	use	VERB
eblip-29947	40	27	the	the	DET
eblip-29947	40	28	read	read	ADJ
eblip-29947	40	29	scale	scale	NOUN
eblip-29947	40	30	for	for	ADP
eblip-29947	40	31	chat	chat	NOUN
eblip-29947	40	32	reference	reference	NOUN
eblip-29947	40	33	are	be	AUX
eblip-29947	40	34	trying	try	VERB
eblip-29947	40	35	to	to	PART
eblip-29947	40	36	understand	understand	VERB
eblip-29947	40	37	and	and	CCONJ
eblip-29947	40	38	what	what	PRON
eblip-29947	40	39	decisions	decision	NOUN
eblip-29947	40	40	they	they	PRON
eblip-29947	40	41	are	be	AUX
eblip-29947	40	42	trying	try	VERB
eblip-29947	40	43	to	to	PART
eblip-29947	40	44	make	make	VERB
eblip-29947	40	45	with	with	ADP
eblip-29947	40	46	read	read	NOUN
eblip-29947	40	47	scale	scale	NOUN
eblip-29947	40	48	data	datum	NOUN
eblip-29947	40	49	.	.	PUNCT
eblip-29947	41	1	we	we	PRON
eblip-29947	41	2	are	be	AUX
eblip-29947	41	3	interested	interested	ADJ
eblip-29947	41	4	if	if	SCONJ
eblip-29947	41	5	these	these	PRON
eblip-29947	41	6	are	be	AUX
eblip-29947	41	7	the	the	DET
eblip-29947	41	8	same	same	ADJ
eblip-29947	41	9	uses	use	VERB
eblip-29947	41	10	that	that	PRON
eblip-29947	41	11	gerlich	gerlich	PROPN
eblip-29947	41	12	and	and	CCONJ
eblip-29947	41	13	berard	berard	PROPN
eblip-29947	41	14	(	(	PUNCT
eblip-29947	41	15	2007	2007	NUM
eblip-29947	41	16	)	)	PUNCT
eblip-29947	41	17	anticipated	anticipate	VERB
eblip-29947	41	18	,	,	PUNCT
eblip-29947	41	19	and	and	CCONJ
eblip-29947	41	20	if	if	SCONJ
eblip-29947	41	21	the	the	DET
eblip-29947	41	22	nature	nature	NOUN
eblip-29947	41	23	of	of	ADP
eblip-29947	41	24	read	read	NOUN
eblip-29947	41	25	scale	scale	NOUN
eblip-29947	41	26	data	datum	NOUN
eblip-29947	41	27	is	be	AUX
eblip-29947	41	28	appropriate	appropriate	ADJ
eblip-29947	41	29	for	for	ADP
eblip-29947	41	30	these	these	DET
eblip-29947	41	31	uses	use	NOUN
eblip-29947	41	32	.	.	PUNCT
eblip-29947	42	1	second	second	ADJ
eblip-29947	42	2	,	,	PUNCT
eblip-29947	42	3	we	we	PRON
eblip-29947	42	4	can	can	AUX
eblip-29947	42	5	examine	examine	VERB
eblip-29947	42	6	the	the	DET
eblip-29947	42	7	ratings	rating	NOUN
eblip-29947	42	8	that	that	PRON
eblip-29947	42	9	are	be	AUX
eblip-29947	42	10	reported	report	VERB
eblip-29947	42	11	for	for	ADP
eblip-29947	42	12	chat	chat	NOUN
eblip-29947	42	13	reference	reference	NOUN
eblip-29947	42	14	across	across	ADP
eblip-29947	42	15	institutions	institution	NOUN
eblip-29947	42	16	,	,	PUNCT
eblip-29947	42	17	much	much	ADV
eblip-29947	42	18	as	as	SCONJ
eblip-29947	42	19	gerlich	gerlich	PROPN
eblip-29947	42	20	and	and	CCONJ
eblip-29947	42	21	berard	berard	PROPN
eblip-29947	42	22	did	do	VERB
eblip-29947	42	23	for	for	ADP
eblip-29947	42	24	all	all	DET
eblip-29947	42	25	reference	reference	NOUN
eblip-29947	42	26	transactions	transaction	NOUN
eblip-29947	42	27	.	.	PUNCT
eblip-29947	43	1	here	here	ADV
eblip-29947	43	2	we	we	PRON
eblip-29947	43	3	are	be	AUX
eblip-29947	43	4	interested	interested	ADJ
eblip-29947	43	5	in	in	ADP
eblip-29947	43	6	the	the	DET
eblip-29947	43	7	ratings	rating	NOUN
eblip-29947	43	8	themselves	themselves	PRON
eblip-29947	43	9	,	,	PUNCT
eblip-29947	43	10	including	include	VERB
eblip-29947	43	11	what	what	PRON
eblip-29947	43	12	patterns	pattern	NOUN
eblip-29947	43	13	are	be	AUX
eblip-29947	43	14	evident	evident	ADJ
eblip-29947	43	15	,	,	PUNCT
eblip-29947	43	16	but	but	CCONJ
eblip-29947	43	17	also	also	ADV
eblip-29947	43	18	in	in	ADP
eblip-29947	43	19	any	any	DET
eblip-29947	43	20	modifications	modification	NOUN
eblip-29947	43	21	being	be	AUX
eblip-29947	43	22	done	do	VERB
eblip-29947	43	23	to	to	ADP
eblip-29947	43	24	the	the	DET
eblip-29947	43	25	read	read	NOUN
eblip-29947	43	26	scale	scale	NOUN
eblip-29947	43	27	,	,	PUNCT
eblip-29947	43	28	as	as	ADV
eblip-29947	43	29	well	well	ADV
eblip-29947	43	30	as	as	ADP
eblip-29947	43	31	how	how	SCONJ
eblip-29947	43	32	the	the	DET
eblip-29947	43	33	data	datum	NOUN
eblip-29947	43	34	are	be	AUX
eblip-29947	43	35	interpreted	interpret	VERB
eblip-29947	43	36	and	and	CCONJ
eblip-29947	43	37	reported	report	VERB
eblip-29947	43	38	in	in	ADP
eblip-29947	43	39	the	the	DET
eblip-29947	43	40	literature	literature	NOUN
eblip-29947	43	41	.	.	PUNCT
eblip-29947	44	1	we	we	PRON
eblip-29947	44	2	use	use	VERB
eblip-29947	44	3	“	"	PUNCT
eblip-29947	44	4	librarians	librarian	NOUN
eblip-29947	44	5	”	"	PUNCT
eblip-29947	44	6	to	to	PART
eblip-29947	44	7	refer	refer	VERB
eblip-29947	44	8	to	to	ADP
eblip-29947	44	9	all	all	DET
eblip-29947	44	10	library	library	ADJ
eblip-29947	44	11	workers	worker	NOUN
eblip-29947	44	12	who	who	PRON
eblip-29947	44	13	provide	provide	VERB
eblip-29947	44	14	or	or	CCONJ
eblip-29947	44	15	analyze	analyze	VERB
eblip-29947	44	16	chat	chat	NOUN
eblip-29947	44	17	service	service	NOUN
eblip-29947	44	18	.	.	PUNCT
eblip-29947	45	1	we	we	PRON
eblip-29947	45	2	use	use	VERB
eblip-29947	45	3	“	"	PUNCT
eblip-29947	45	4	chat	chat	PROPN
eblip-29947	45	5	agents	agent	NOUN
eblip-29947	45	6	”	"	PUNCT
eblip-29947	45	7	to	to	PART
eblip-29947	45	8	describe	describe	VERB
eblip-29947	45	9	the	the	DET
eblip-29947	45	10	workers	worker	NOUN
eblip-29947	45	11	who	who	PRON
eblip-29947	45	12	field	field	VERB
eblip-29947	45	13	chat	chat	VERB
eblip-29947	45	14	in	in	ADP
eblip-29947	45	15	situ	situ	NOUN
eblip-29947	45	16	,	,	PUNCT
eblip-29947	45	17	distinguished	distinguish	VERB
eblip-29947	45	18	from	from	ADP
eblip-29947	45	19	those	those	PRON
eblip-29947	45	20	who	who	PRON
eblip-29947	45	21	later	later	ADV
eblip-29947	45	22	analyze	analyze	VERB
eblip-29947	45	23	trends	trend	NOUN
eblip-29947	45	24	.	.	PUNCT
eblip-29947	45	25	  	  	SPACE
eblip-29947	46	1	thus	thus	ADV
eblip-29947	46	2	,	,	PUNCT
eblip-29947	46	3	we	we	PRON
eblip-29947	46	4	have	have	VERB
eblip-29947	46	5	two	two	NUM
eblip-29947	46	6	broad	broad	ADJ
eblip-29947	46	7	questions	question	NOUN
eblip-29947	46	8	to	to	PART
eblip-29947	46	9	guide	guide	VERB
eblip-29947	46	10	our	our	PRON
eblip-29947	46	11	review	review	NOUN
eblip-29947	46	12	:	:	PUNCT
eblip-29947	46	13	  	  	SPACE
eblip-29947	46	14	●	●	NOUN
eblip-29947	46	15	        	        	SPACE
eblip-29947	46	16	how	how	SCONJ
eblip-29947	46	17	do	do	AUX
eblip-29947	46	18	librarians	librarian	NOUN
eblip-29947	46	19	use	use	VERB
eblip-29947	46	20	the	the	DET
eblip-29947	46	21	read	read	ADJ
eblip-29947	46	22	scale	scale	NOUN
eblip-29947	46	23	to	to	PART
eblip-29947	46	24	assess	assess	VERB
eblip-29947	46	25	chat	chat	NOUN
eblip-29947	46	26	?	?	PUNCT
eblip-29947	47	1	●	●	VERB
eblip-29947	47	2	        	        	SPACE
eblip-29947	47	3	how	how	SCONJ
eblip-29947	47	4	do	do	AUX
eblip-29947	47	5	librarians	librarian	NOUN
eblip-29947	47	6	rate	rate	NOUN
eblip-29947	47	7	chats	chat	NOUN
eblip-29947	47	8	on	on	ADP
eblip-29947	47	9	the	the	DET
eblip-29947	47	10	read	read	NOUN
eblip-29947	47	11	scale	scale	NOUN
eblip-29947	47	12	?	?	PUNCT
eblip-29947	47	13	  	  	SPACE
eblip-29947	47	14	taken	take	VERB
eblip-29947	47	15	together	together	ADV
eblip-29947	47	16	,	,	PUNCT
eblip-29947	47	17	these	these	DET
eblip-29947	47	18	two	two	NUM
eblip-29947	47	19	strands	strand	NOUN
eblip-29947	47	20	present	present	VERB
eblip-29947	47	21	a	a	DET
eblip-29947	47	22	picture	picture	NOUN
eblip-29947	47	23	of	of	ADP
eblip-29947	47	24	the	the	DET
eblip-29947	47	25	read	read	NOUN
eblip-29947	47	26	scale	scale	NOUN
eblip-29947	47	27	in	in	ADP
eblip-29947	47	28	practice	practice	NOUN
eblip-29947	47	29	,	,	PUNCT
eblip-29947	47	30	and	and	CCONJ
eblip-29947	47	31	whether	whether	SCONJ
eblip-29947	47	32	or	or	CCONJ
eblip-29947	47	33	not	not	PART
eblip-29947	47	34	it	it	PRON
eblip-29947	47	35	is	be	AUX
eblip-29947	47	36	an	an	DET
eblip-29947	47	37	appropriate	appropriate	ADJ
eblip-29947	47	38	tool	tool	NOUN
eblip-29947	47	39	for	for	ADP
eblip-29947	47	40	the	the	DET
eblip-29947	47	41	assessment	assessment	NOUN
eblip-29947	47	42	of	of	ADP
eblip-29947	47	43	chat	chat	NOUN
eblip-29947	47	44	reference	reference	NOUN
eblip-29947	47	45	.	.	PUNCT
eblip-29947	47	46	  	  	SPACE
eblip-29947	47	47	method	method	NOUN
eblip-29947	47	48	  	  	SPACE
eblip-29947	47	49	we	we	PRON
eblip-29947	47	50	took	take	VERB
eblip-29947	47	51	a	a	DET
eblip-29947	47	52	systematic	systematic	ADJ
eblip-29947	47	53	approach	approach	NOUN
eblip-29947	47	54	to	to	ADP
eblip-29947	47	55	collecting	collect	VERB
eblip-29947	47	56	pertinent	pertinent	ADJ
eblip-29947	47	57	professional	professional	ADJ
eblip-29947	47	58	literature	literature	NOUN
eblip-29947	47	59	using	use	VERB
eblip-29947	47	60	a	a	DET
eblip-29947	47	61	mixed	mixed	ADJ
eblip-29947	47	62	methods	method	NOUN
eblip-29947	47	63	review	review	VERB
eblip-29947	47	64	synthesis	synthesis	NOUN
eblip-29947	47	65	(	(	PUNCT
eblip-29947	47	66	heyveart	heyveart	NOUN
eblip-29947	47	67	et	et	NOUN
eblip-29947	47	68	al	al	PROPN
eblip-29947	47	69	.	.	PROPN
eblip-29947	47	70	,	,	PUNCT
eblip-29947	47	71	2016	2016	NUM
eblip-29947	47	72	)	)	PUNCT
eblip-29947	47	73	.	.	PUNCT
eblip-29947	48	1	first	first	ADV
eblip-29947	48	2	,	,	PUNCT
eblip-29947	48	3	we	we	PRON
eblip-29947	48	4	explicitly	explicitly	ADV
eblip-29947	48	5	defined	define	VERB
eblip-29947	48	6	inclusion	inclusion	NOUN
eblip-29947	48	7	and	and	CCONJ
eblip-29947	48	8	exclusion	exclusion	NOUN
eblip-29947	48	9	criteria	criterion	NOUN
eblip-29947	48	10	for	for	ADP
eblip-29947	48	11	the	the	DET
eblip-29947	48	12	literature	literature	NOUN
eblip-29947	48	13	we	we	PRON
eblip-29947	48	14	would	would	AUX
eblip-29947	48	15	review	review	VERB
eblip-29947	48	16	.	.	PUNCT
eblip-29947	49	1	then	then	ADV
eblip-29947	49	2	we	we	PRON
eblip-29947	49	3	developed	develop	VERB
eblip-29947	49	4	a	a	DET
eblip-29947	49	5	search	search	NOUN
eblip-29947	49	6	strategy	strategy	NOUN
eblip-29947	49	7	to	to	PART
eblip-29947	49	8	locate	locate	VERB
eblip-29947	49	9	literature	literature	NOUN
eblip-29947	49	10	that	that	PRON
eblip-29947	49	11	would	would	AUX
eblip-29947	49	12	meet	meet	VERB
eblip-29947	49	13	our	our	PRON
eblip-29947	49	14	inclusion	inclusion	NOUN
eblip-29947	49	15	criteria	criterion	NOUN
eblip-29947	49	16	.	.	PUNCT
eblip-29947	50	1	next	next	ADV
eblip-29947	50	2	,	,	PUNCT
eblip-29947	50	3	we	we	PRON
eblip-29947	50	4	read	read	VERB
eblip-29947	50	5	the	the	DET
eblip-29947	50	6	literature	literature	NOUN
eblip-29947	50	7	to	to	PART
eblip-29947	50	8	identify	identify	VERB
eblip-29947	50	9	themes	theme	NOUN
eblip-29947	50	10	and	and	CCONJ
eblip-29947	50	11	patterns	pattern	NOUN
eblip-29947	50	12	,	,	PUNCT
eblip-29947	50	13	and	and	CCONJ
eblip-29947	50	14	iteratively	iteratively	ADV
eblip-29947	50	15	reread	reread	VERB
eblip-29947	50	16	and	and	CCONJ
eblip-29947	50	17	assigned	assign	VERB
eblip-29947	50	18	categories	category	NOUN
eblip-29947	50	19	until	until	SCONJ
eblip-29947	50	20	we	we	PRON
eblip-29947	50	21	reached	reach	VERB
eblip-29947	50	22	consensus	consensus	NOUN
eblip-29947	50	23	on	on	ADP
eblip-29947	50	24	both	both	CCONJ
eblip-29947	50	25	the	the	DET
eblip-29947	50	26	categories	category	NOUN
eblip-29947	50	27	that	that	PRON
eblip-29947	50	28	were	be	AUX
eblip-29947	50	29	present	present	ADJ
eblip-29947	50	30	in	in	ADP
eblip-29947	50	31	the	the	DET
eblip-29947	50	32	literature	literature	NOUN
eblip-29947	50	33	,	,	PUNCT
eblip-29947	50	34	and	and	CCONJ
eblip-29947	50	35	the	the	DET
eblip-29947	50	36	specific	specific	ADJ
eblip-29947	50	37	categories	category	NOUN
eblip-29947	50	38	present	present	ADJ
eblip-29947	50	39	in	in	ADP
eblip-29947	50	40	each	each	DET
eblip-29947	50	41	document	document	NOUN
eblip-29947	50	42	.	.	PUNCT
eblip-29947	50	43	  	  	SPACE
eblip-29947	51	1	inclusion	inclusion	NOUN
eblip-29947	51	2	and	and	CCONJ
eblip-29947	51	3	exclusion	exclusion	NOUN
eblip-29947	51	4	criteria	criterion	NOUN
eblip-29947	51	5	  	  	SPACE
eblip-29947	51	6	we	we	PRON
eblip-29947	51	7	defined	define	VERB
eblip-29947	51	8	“	"	PUNCT
eblip-29947	51	9	professional	professional	ADJ
eblip-29947	51	10	literature	literature	NOUN
eblip-29947	51	11	”	"	PUNCT
eblip-29947	51	12	to	to	PART
eblip-29947	51	13	include	include	VERB
eblip-29947	51	14	articles	article	NOUN
eblip-29947	51	15	,	,	PUNCT
eblip-29947	51	16	white	white	ADJ
eblip-29947	51	17	papers	paper	NOUN
eblip-29947	51	18	,	,	PUNCT
eblip-29947	51	19	book	book	NOUN
eblip-29947	51	20	chapters	chapter	NOUN
eblip-29947	51	21	,	,	PUNCT
eblip-29947	51	22	and	and	CCONJ
eblip-29947	51	23	conference	conference	NOUN
eblip-29947	51	24	proceedings	proceeding	NOUN
eblip-29947	51	25	and	and	CCONJ
eblip-29947	51	26	presentations	presentation	NOUN
eblip-29947	51	27	.	.	PUNCT
eblip-29947	52	1	for	for	ADP
eblip-29947	52	2	clarity	clarity	NOUN
eblip-29947	52	3	,	,	PUNCT
eblip-29947	52	4	we	we	PRON
eblip-29947	52	5	use	use	VERB
eblip-29947	52	6	the	the	DET
eblip-29947	52	7	term	term	NOUN
eblip-29947	52	8	“	"	PUNCT
eblip-29947	52	9	article	article	NOUN
eblip-29947	52	10	”	"	PUNCT
eblip-29947	52	11	to	to	PART
eblip-29947	52	12	refer	refer	VERB
eblip-29947	52	13	to	to	ADP
eblip-29947	52	14	all	all	DET
eblip-29947	52	15	document	document	NOUN
eblip-29947	52	16	types	type	NOUN
eblip-29947	52	17	.	.	PUNCT
eblip-29947	53	1	to	to	PART
eblip-29947	53	2	be	be	AUX
eblip-29947	53	3	included	include	VERB
eblip-29947	53	4	,	,	PUNCT
eblip-29947	53	5	articles	article	NOUN
eblip-29947	53	6	must	must	AUX
eblip-29947	53	7	have	have	AUX
eblip-29947	53	8	directly	directly	ADV
eblip-29947	53	9	discussed	discuss	VERB
eblip-29947	53	10	the	the	DET
eblip-29947	53	11	read	read	NOUN
eblip-29947	53	12	scale	scale	NOUN
eblip-29947	53	13	as	as	SCONJ
eblip-29947	53	14	applied	apply	VERB
eblip-29947	53	15	to	to	PART
eblip-29947	53	16	chat	chat	VERB
eblip-29947	53	17	reference	reference	NOUN
eblip-29947	53	18	,	,	PUNCT
eblip-29947	53	19	other	other	ADJ
eblip-29947	53	20	than	than	ADP
eblip-29947	53	21	reporting	report	VERB
eblip-29947	53	22	data	datum	NOUN
eblip-29947	53	23	from	from	ADP
eblip-29947	53	24	a	a	DET
eblip-29947	53	25	different	different	ADJ
eblip-29947	53	26	source	source	NOUN
eblip-29947	53	27	,	,	PUNCT
eblip-29947	53	28	such	such	ADJ
eblip-29947	53	29	as	as	ADP
eblip-29947	53	30	in	in	ADP
eblip-29947	53	31	the	the	DET
eblip-29947	53	32	literature	literature	NOUN
eblip-29947	53	33	review	review	NOUN
eblip-29947	53	34	section	section	NOUN
eblip-29947	53	35	of	of	ADP
eblip-29947	53	36	an	an	DET
eblip-29947	53	37	article	article	NOUN
eblip-29947	53	38	.	.	PUNCT
eblip-29947	54	1	exclusion	exclusion	NOUN
eblip-29947	54	2	criteria	criterion	NOUN
eblip-29947	54	3	were	be	AUX
eblip-29947	54	4	review	review	VERB
eblip-29947	54	5	articles	article	NOUN
eblip-29947	54	6	that	that	PRON
eblip-29947	54	7	did	do	AUX
eblip-29947	54	8	not	not	PART
eblip-29947	54	9	present	present	VERB
eblip-29947	54	10	otherwise	otherwise	ADV
eblip-29947	54	11	unpublished	unpublished	ADJ
eblip-29947	54	12	data	datum	NOUN
eblip-29947	54	13	and	and	CCONJ
eblip-29947	54	14	articles	article	NOUN
eblip-29947	54	15	in	in	ADP
eblip-29947	54	16	which	which	PRON
eblip-29947	54	17	read	read	VERB
eblip-29947	54	18	scale	scale	NOUN
eblip-29947	54	19	data	datum	NOUN
eblip-29947	54	20	and	and	CCONJ
eblip-29947	54	21	discussion	discussion	NOUN
eblip-29947	54	22	of	of	ADP
eblip-29947	54	23	chat	chat	NOUN
eblip-29947	54	24	can	can	AUX
eblip-29947	54	25	not	not	PART
eblip-29947	54	26	be	be	AUX
eblip-29947	54	27	distinguished	distinguish	VERB
eblip-29947	54	28	from	from	ADP
eblip-29947	54	29	other	other	ADJ
eblip-29947	54	30	modes	mode	NOUN
eblip-29947	54	31	of	of	ADP
eblip-29947	54	32	reference	reference	NOUN
eblip-29947	54	33	.	.	PUNCT
eblip-29947	55	1	we	we	PRON
eblip-29947	55	2	aimed	aim	VERB
eblip-29947	55	3	for	for	ADP
eblip-29947	55	4	a	a	DET
eblip-29947	55	5	global	global	ADJ
eblip-29947	55	6	scope	scope	NOUN
eblip-29947	55	7	and	and	CCONJ
eblip-29947	55	8	so	so	ADV
eblip-29947	55	9	explicitly	explicitly	ADV
eblip-29947	55	10	did	do	AUX
eblip-29947	55	11	not	not	PART
eblip-29947	55	12	exclude	exclude	VERB
eblip-29947	55	13	material	material	NOUN
eblip-29947	55	14	based	base	VERB
eblip-29947	55	15	on	on	ADP
eblip-29947	55	16	publication	publication	NOUN
eblip-29947	55	17	language	language	NOUN
eblip-29947	55	18	or	or	CCONJ
eblip-29947	55	19	library	library	NOUN
eblip-29947	55	20	type	type	NOUN
eblip-29947	55	21	.	.	PUNCT
eblip-29947	55	22	                	                	SPACE
eblip-29947	55	23	search	search	NOUN
eblip-29947	55	24	strategy	strategy	NOUN
eblip-29947	55	25	  	  	SPACE
eblip-29947	55	26	we	we	PRON
eblip-29947	55	27	searched	search	VERB
eblip-29947	55	28	library	library	NOUN
eblip-29947	55	29	&	&	CCONJ
eblip-29947	55	30	information	information	PROPN
eblip-29947	55	31	sciences	sciences	PROPN
eblip-29947	55	32	abstracts	abstract	NOUN
eblip-29947	55	33	(	(	PUNCT
eblip-29947	55	34	lisa	lisa	PROPN
eblip-29947	55	35	)	)	PUNCT
eblip-29947	55	36	,	,	PUNCT
eblip-29947	55	37	library	library	NOUN
eblip-29947	55	38	,	,	PUNCT
eblip-29947	55	39	information	information	NOUN
eblip-29947	55	40	science	science	PROPN
eblip-29947	55	41	&	&	CCONJ
eblip-29947	55	42	technology	technology	NOUN
eblip-29947	55	43	abstracts	abstract	NOUN
eblip-29947	55	44	(	(	PUNCT
eblip-29947	55	45	lista	lista	PROPN
eblip-29947	55	46	)	)	PUNCT
eblip-29947	55	47	,	,	PUNCT
eblip-29947	55	48	proquest	proquest	PROPN
eblip-29947	55	49	dissertations	dissertations	PROPN
eblip-29947	55	50	&	&	CCONJ
eblip-29947	55	51	theses	these	VERB
eblip-29947	55	52	global	global	ADJ
eblip-29947	55	53	full	full	ADJ
eblip-29947	55	54	text	text	NOUN
eblip-29947	55	55	global	global	ADJ
eblip-29947	55	56	,	,	PUNCT
eblip-29947	55	57	web	web	NOUN
eblip-29947	55	58	of	of	ADP
eblip-29947	55	59	science	science	NOUN
eblip-29947	55	60	core	core	NOUN
eblip-29947	55	61	collection	collection	NOUN
eblip-29947	55	62	,	,	PUNCT
eblip-29947	55	63	google	google	PROPN
eblip-29947	55	64	scholar	scholar	NOUN
eblip-29947	55	65	,	,	PUNCT
eblip-29947	55	66	ebsco	ebsco	PROPN
eblip-29947	55	67	discovery	discovery	PROPN
eblip-29947	55	68	service	service	PROPN
eblip-29947	55	69	(	(	PUNCT
eblip-29947	55	70	eds	ed	NOUN
eblip-29947	55	71	)	)	PUNCT
eblip-29947	55	72	,	,	PUNCT
eblip-29947	55	73	and	and	CCONJ
eblip-29947	55	74	the	the	DET
eblip-29947	55	75	e	e	NOUN
eblip-29947	55	76	-	-	ADJ
eblip-29947	55	77	lis	lis	ADJ
eblip-29947	55	78	repository	repository	NOUN
eblip-29947	55	79	.	.	PUNCT
eblip-29947	56	1	though	though	SCONJ
eblip-29947	56	2	platforms	platform	NOUN
eblip-29947	56	3	vary	vary	VERB
eblip-29947	56	4	in	in	ADP
eblip-29947	56	5	the	the	DET
eblip-29947	56	6	exact	exact	ADJ
eblip-29947	56	7	construction	construction	NOUN
eblip-29947	56	8	of	of	ADP
eblip-29947	56	9	searches	search	NOUN
eblip-29947	56	10	,	,	PUNCT
eblip-29947	56	11	our	our	PRON
eblip-29947	56	12	search	search	NOUN
eblip-29947	56	13	had	have	VERB
eblip-29947	56	14	two	two	NUM
eblip-29947	56	15	concepts	concept	NOUN
eblip-29947	56	16	:	:	PUNCT
eblip-29947	56	17	the	the	DET
eblip-29947	56	18	read	read	ADJ
eblip-29947	56	19	scale	scale	NOUN
eblip-29947	56	20	and	and	CCONJ
eblip-29947	56	21	chat	chat	VERB
eblip-29947	56	22	reference	reference	NOUN
eblip-29947	56	23	.	.	PUNCT
eblip-29947	57	1	while	while	SCONJ
eblip-29947	57	2	we	we	PRON
eblip-29947	57	3	could	could	AUX
eblip-29947	57	4	be	be	AUX
eblip-29947	57	5	confident	confident	ADJ
eblip-29947	57	6	that	that	SCONJ
eblip-29947	57	7	the	the	DET
eblip-29947	57	8	presence	presence	NOUN
eblip-29947	57	9	of	of	ADP
eblip-29947	57	10	the	the	DET
eblip-29947	57	11	phrase	phrase	NOUN
eblip-29947	57	12	“	"	PUNCT
eblip-29947	57	13	reference	reference	NOUN
eblip-29947	57	14	effort	effort	NOUN
eblip-29947	57	15	assessment	assessment	NOUN
eblip-29947	57	16	data	data	PROPN
eblip-29947	57	17	”	"	PUNCT
eblip-29947	57	18	referred	refer	VERB
eblip-29947	57	19	to	to	ADP
eblip-29947	57	20	the	the	DET
eblip-29947	57	21	scale	scale	NOUN
eblip-29947	57	22	developed	develop	VERB
eblip-29947	57	23	for	for	ADP
eblip-29947	57	24	library	library	NOUN
eblip-29947	57	25	reference	reference	NOUN
eblip-29947	57	26	services	service	NOUN
eblip-29947	57	27	,	,	PUNCT
eblip-29947	57	28	not	not	PART
eblip-29947	57	29	all	all	DET
eblip-29947	57	30	relevant	relevant	ADJ
eblip-29947	57	31	documents	document	NOUN
eblip-29947	57	32	spelled	spell	VERB
eblip-29947	57	33	out	out	ADP
eblip-29947	57	34	the	the	DET
eblip-29947	57	35	acronym	acronym	NOUN
eblip-29947	57	36	.	.	PUNCT
eblip-29947	58	1	further	further	ADJ
eblip-29947	58	2	complicating	complicate	VERB
eblip-29947	58	3	matters	matter	NOUN
eblip-29947	58	4	,	,	PUNCT
eblip-29947	58	5	the	the	DET
eblip-29947	58	6	phrase	phrase	NOUN
eblip-29947	58	7	“	"	PUNCT
eblip-29947	58	8	read	read	NOUN
eblip-29947	58	9	scale	scale	NOUN
eblip-29947	58	10	”	"	PUNCT
eblip-29947	58	11	was	be	AUX
eblip-29947	58	12	used	use	VERB
eblip-29947	58	13	in	in	ADP
eblip-29947	58	14	ways	way	NOUN
eblip-29947	58	15	that	that	PRON
eblip-29947	58	16	are	be	AUX
eblip-29947	58	17	not	not	PART
eblip-29947	58	18	related	relate	VERB
eblip-29947	58	19	to	to	ADP
eblip-29947	58	20	the	the	DET
eblip-29947	58	21	read	read	NOUN
eblip-29947	58	22	scale	scale	NOUN
eblip-29947	58	23	.	.	PUNCT
eblip-29947	59	1	therefore	therefore	ADV
eblip-29947	59	2	,	,	PUNCT
eblip-29947	59	3	our	our	PRON
eblip-29947	59	4	search	search	NOUN
eblip-29947	59	5	required	require	VERB
eblip-29947	59	6	either	either	CCONJ
eblip-29947	59	7	the	the	DET
eblip-29947	59	8	use	use	NOUN
eblip-29947	59	9	of	of	ADP
eblip-29947	59	10	the	the	DET
eblip-29947	59	11	full	full	ADJ
eblip-29947	59	12	name	name	NOUN
eblip-29947	59	13	of	of	ADP
eblip-29947	59	14	the	the	DET
eblip-29947	59	15	scale	scale	NOUN
eblip-29947	59	16	,	,	PUNCT
eblip-29947	59	17	or	or	CCONJ
eblip-29947	59	18	the	the	DET
eblip-29947	59	19	acronym	acronym	NOUN
eblip-29947	59	20	and	and	CCONJ
eblip-29947	59	21	a	a	DET
eblip-29947	59	22	variation	variation	NOUN
eblip-29947	59	23	on	on	ADP
eblip-29947	59	24	the	the	DET
eblip-29947	59	25	word	word	NOUN
eblip-29947	59	26	library	library	NOUN
eblip-29947	59	27	and	and	CCONJ
eblip-29947	59	28	the	the	DET
eblip-29947	59	29	word	word	NOUN
eblip-29947	59	30	reference	reference	NOUN
eblip-29947	59	31	.	.	PUNCT
eblip-29947	60	1	the	the	DET
eblip-29947	60	2	second	second	ADJ
eblip-29947	60	3	concept	concept	NOUN
eblip-29947	60	4	was	be	AUX
eblip-29947	60	5	chat	chat	NOUN
eblip-29947	60	6	reference	reference	NOUN
eblip-29947	60	7	,	,	PUNCT
eblip-29947	60	8	which	which	PRON
eblip-29947	60	9	we	we	PRON
eblip-29947	60	10	defined	define	VERB
eblip-29947	60	11	to	to	PART
eblip-29947	60	12	include	include	VERB
eblip-29947	60	13	any	any	DET
eblip-29947	60	14	synchronous	synchronous	ADJ
eblip-29947	60	15	online	online	ADJ
eblip-29947	60	16	reference	reference	NOUN
eblip-29947	60	17	service	service	NOUN
eblip-29947	60	18	,	,	PUNCT
eblip-29947	60	19	such	such	ADJ
eblip-29947	60	20	as	as	ADP
eblip-29947	60	21	chat	chat	NOUN
eblip-29947	60	22	or	or	CCONJ
eblip-29947	60	23	instant	instant	ADJ
eblip-29947	60	24	messaging	messaging	NOUN
eblip-29947	60	25	.	.	PUNCT
eblip-29947	61	1	because	because	SCONJ
eblip-29947	61	2	e	e	NOUN
eblip-29947	61	3	-	-	NOUN
eblip-29947	61	4	lis	li	NOUN
eblip-29947	61	5	,	,	PUNCT
eblip-29947	61	6	which	which	PRON
eblip-29947	61	7	does	do	AUX
eblip-29947	61	8	not	not	PART
eblip-29947	61	9	index	index	VERB
eblip-29947	61	10	full	full	ADJ
eblip-29947	61	11	-	-	PUNCT
eblip-29947	61	12	text	text	NOUN
eblip-29947	61	13	,	,	PUNCT
eblip-29947	61	14	had	have	VERB
eblip-29947	61	15	only	only	ADV
eblip-29947	61	16	one	one	NUM
eblip-29947	61	17	result	result	NOUN
eblip-29947	61	18	for	for	ADP
eblip-29947	61	19	“	"	PUNCT
eblip-29947	61	20	read	read	NOUN
eblip-29947	61	21	scale	scale	NOUN
eblip-29947	61	22	”	"	PUNCT
eblip-29947	61	23	and	and	CCONJ
eblip-29947	61	24	none	none	NOUN
eblip-29947	61	25	for	for	ADP
eblip-29947	61	26	“	"	PUNCT
eblip-29947	61	27	reference	reference	NOUN
eblip-29947	61	28	effort	effort	NOUN
eblip-29947	61	29	assessment	assessment	NOUN
eblip-29947	61	30	data	data	PROPN
eblip-29947	61	31	”	"	PUNCT
eblip-29947	61	32	,	,	PUNCT
eblip-29947	61	33	we	we	PRON
eblip-29947	61	34	did	do	AUX
eblip-29947	61	35	not	not	PART
eblip-29947	61	36	include	include	VERB
eblip-29947	61	37	that	that	DET
eblip-29947	61	38	concept	concept	NOUN
eblip-29947	61	39	in	in	ADP
eblip-29947	61	40	the	the	DET
eblip-29947	61	41	query	query	NOUN
eblip-29947	61	42	.	.	PUNCT
eblip-29947	62	1	instead	instead	ADV
eblip-29947	62	2	,	,	PUNCT
eblip-29947	62	3	our	our	PRON
eblip-29947	62	4	query	query	NOUN
eblip-29947	62	5	looked	look	VERB
eblip-29947	62	6	only	only	ADV
eblip-29947	62	7	for	for	ADP
eblip-29947	62	8	the	the	DET
eblip-29947	62	9	concept	concept	NOUN
eblip-29947	62	10	of	of	ADP
eblip-29947	62	11	chat	chat	NOUN
eblip-29947	62	12	reference	reference	NOUN
eblip-29947	62	13	,	,	PUNCT
eblip-29947	62	14	and	and	CCONJ
eblip-29947	62	15	we	we	PRON
eblip-29947	62	16	manually	manually	ADV
eblip-29947	62	17	checked	check	VERB
eblip-29947	62	18	each	each	DET
eblip-29947	62	19	“	"	PUNCT
eblip-29947	62	20	reference	reference	NOUN
eblip-29947	62	21	work	work	NOUN
eblip-29947	62	22	”	"	PUNCT
eblip-29947	62	23	subject	subject	NOUN
eblip-29947	62	24	result	result	NOUN
eblip-29947	62	25	for	for	ADP
eblip-29947	62	26	the	the	DET
eblip-29947	62	27	read	read	NOUN
eblip-29947	62	28	scale	scale	NOUN
eblip-29947	62	29	concept	concept	NOUN
eblip-29947	62	30	.	.	PUNCT
eblip-29947	62	31	  	  	SPACE
eblip-29947	63	1	table	table	NOUN
eblip-29947	63	2	1	1	NUM
eblip-29947	63	3	database	database	NOUN
eblip-29947	63	4	search	search	NOUN
eblip-29947	63	5	strategies	strategy	NOUN
eblip-29947	63	6	database	database	NOUN
eblip-29947	63	7	database	database	NOUN
eblip-29947	63	8	note	note	VERB
eblip-29947	63	9	search	search	NOUN
eblip-29947	63	10	edsa	edsa	PROPN
eblip-29947	63	11	,	,	PUNCT
eblip-29947	63	12	lisa	lisa	PROPN
eblip-29947	63	13	,	,	PUNCT
eblip-29947	63	14	lista	lista	PROPN
eblip-29947	63	15	,	,	PUNCT
eblip-29947	63	16	proquest	proquest	PROPN
eblip-29947	63	17	dissertations	dissertation	NOUN
eblip-29947	63	18	and	and	CCONJ
eblip-29947	63	19	theses	these	VERB
eblip-29947	63	20	full	full	ADJ
eblip-29947	63	21	text	text	NOUN
eblip-29947	63	22	global	global	ADJ
eblip-29947	63	23	,	,	PUNCT
eblip-29947	63	24	web	web	NOUN
eblip-29947	63	25	of	of	ADP
eblip-29947	63	26	science	science	NOUN
eblip-29947	63	27	core	core	NOUN
eblip-29947	63	28	collection	collection	NOUN
eblip-29947	63	29	(	(	PUNCT
eblip-29947	63	30	chat	chat	PROPN
eblip-29947	63	31	*	*	PUNCT
eblip-29947	63	32	or	or	CCONJ
eblip-29947	63	33	trigger	trigger	NOUN
eblip-29947	63	34	*	*	PUNCT
eblip-29947	63	35	or	or	CCONJ
eblip-29947	63	36	"	"	PUNCT
eblip-29947	63	37	instant	instant	ADJ
eblip-29947	63	38	messag	messag	NOUN
eblip-29947	63	39	*	*	PUNCT
eblip-29947	63	40	"	"	PUNCT
eblip-29947	63	41	)	)	PUNCT
eblip-29947	63	42	and	and	CCONJ
eblip-29947	63	43	(	(	PUNCT
eblip-29947	63	44	(	(	PUNCT
eblip-29947	63	45	"	"	PUNCT
eblip-29947	63	46	read	read	NOUN
eblip-29947	63	47	scale	scale	NOUN
eblip-29947	63	48	"	"	PUNCT
eblip-29947	63	49	and	and	CCONJ
eblip-29947	63	50	librar	librar	PROPN
eblip-29947	63	51	*	*	PUNCT
eblip-29947	63	52	)	)	PUNCT
eblip-29947	63	53	or	or	CCONJ
eblip-29947	63	54	“	"	PUNCT
eblip-29947	63	55	reference	reference	NOUN
eblip-29947	63	56	effort	effort	NOUN
eblip-29947	63	57	assessment	assessment	NOUN
eblip-29947	63	58	data	datum	NOUN
eblip-29947	63	59	”	"	PUNCT
eblip-29947	63	60	)	)	PUNCT
eblip-29947	63	61	google	google	PROPN
eblip-29947	63	62	scholar	scholar	NOUN
eblip-29947	63	63	google	google	PROPN
eblip-29947	63	64	allows	allow	VERB
eblip-29947	63	65	neither	neither	CCONJ
eblip-29947	63	66	truncation	truncation	NOUN
eblip-29947	63	67	nor	nor	CCONJ
eblip-29947	63	68	parentheses	parenthesis	NOUN
eblip-29947	63	69	.	.	PUNCT
eblip-29947	64	1	"	"	PUNCT
eblip-29947	64	2	reference	reference	NOUN
eblip-29947	64	3	effort	effort	NOUN
eblip-29947	64	4	assessment	assessment	NOUN
eblip-29947	64	5	data	data	PROPN
eblip-29947	64	6	"	"	PUNCT
eblip-29947	64	7	or	or	CCONJ
eblip-29947	64	8	"	"	PUNCT
eblip-29947	64	9	read	read	NOUN
eblip-29947	64	10	scale	scale	NOUN
eblip-29947	64	11	"	"	PUNCT
eblip-29947	64	12	and	and	CCONJ
eblip-29947	64	13	library	library	NOUN
eblip-29947	64	14	or	or	CCONJ
eblip-29947	64	15	libraries	library	NOUN
eblip-29947	64	16	or	or	CCONJ
eblip-29947	64	17	librarians	librarian	NOUN
eblip-29947	64	18	and	and	CCONJ
eblip-29947	64	19	reference	reference	NOUN
eblip-29947	64	20	and	and	CCONJ
eblip-29947	64	21	chat	chat	VERB
eblip-29947	64	22	or	or	CCONJ
eblip-29947	64	23	"	"	PUNCT
eblip-29947	64	24	instant	instant	ADJ
eblip-29947	64	25	messaging	messaging	NOUN
eblip-29947	64	26	"	"	PUNCT
eblip-29947	64	27	or	or	CCONJ
eblip-29947	64	28	"	"	PUNCT
eblip-29947	64	29	instant	instant	ADJ
eblip-29947	64	30	message	message	NOUN
eblip-29947	64	31	"	"	PUNCT
eblip-29947	64	32	e	e	NOUN
eblip-29947	64	33	-	-	NOUN
eblip-29947	64	34	lis	lis	ADJ
eblip-29947	64	35	e	e	NOUN
eblip-29947	64	36	-	-	NOUN
eblip-29947	64	37	lis	lis	ADJ
eblip-29947	64	38	’s	’s	PART
eblip-29947	64	39	search	search	NOUN
eblip-29947	64	40	interface	interface	NOUN
eblip-29947	64	41	consists	consist	VERB
eblip-29947	64	42	of	of	ADP
eblip-29947	64	43	a	a	DET
eblip-29947	64	44	series	series	NOUN
eblip-29947	64	45	of	of	ADP
eblip-29947	64	46	fields	field	NOUN
eblip-29947	64	47	and	and	CCONJ
eblip-29947	64	48	search	search	NOUN
eblip-29947	64	49	operators	operator	NOUN
eblip-29947	64	50	.	.	PUNCT
eblip-29947	65	1	the	the	DET
eblip-29947	65	2	keywords	keyword	NOUN
eblip-29947	65	3	field	field	NOUN
eblip-29947	65	4	allows	allow	VERB
eblip-29947	65	5	text	text	NOUN
eblip-29947	65	6	entry	entry	NOUN
eblip-29947	65	7	while	while	SCONJ
eblip-29947	65	8	subjects	subject	NOUN
eblip-29947	65	9	is	be	AUX
eblip-29947	65	10	a	a	DET
eblip-29947	65	11	drop	drop	NOUN
eblip-29947	65	12	down	down	ADP
eblip-29947	65	13	menu	menu	NOUN
eblip-29947	65	14	.	.	PUNCT
eblip-29947	66	1	field	field	NOUN
eblip-29947	66	2	:	:	PUNCT
eblip-29947	66	3	keywords	keyword	VERB
eblip-29947	66	4	any	any	PRON
eblip-29947	66	5	of	of	ADP
eblip-29947	66	6	:	:	PUNCT
eblip-29947	66	7	chat	chat	VERB
eblip-29947	66	8	messaging	message	VERB
eblip-29947	66	9	messenger	messenger	NOUN
eblip-29947	66	10	field	field	NOUN
eblip-29947	66	11	:	:	PUNCT
eblip-29947	66	12	subjects	subject	NOUN
eblip-29947	66	13	any	any	PRON
eblip-29947	66	14	of	of	ADP
eblip-29947	66	15	:	:	PUNCT
eblip-29947	66	16	....	....	PUNCT
eblip-29947	66	17	ij	ij	X
eblip-29947	66	18	.	.	PUNCT
eblip-29947	67	1	reference	reference	NOUN
eblip-29947	67	2	work	work	NOUN
eblip-29947	67	3	.	.	PUNCT
eblip-29947	68	1	a	a	DET
eblip-29947	68	2	every	every	DET
eblip-29947	68	3	eds	ed	NOUN
eblip-29947	68	4	configuration	configuration	NOUN
eblip-29947	68	5	is	be	AUX
eblip-29947	68	6	unique	unique	ADJ
eblip-29947	68	7	.	.	PUNCT
eblip-29947	69	1	while	while	SCONJ
eblip-29947	69	2	the	the	DET
eblip-29947	69	3	total	total	ADJ
eblip-29947	69	4	number	number	NOUN
eblip-29947	69	5	of	of	ADP
eblip-29947	69	6	databases	database	NOUN
eblip-29947	69	7	at	at	ADP
eblip-29947	69	8	unm	unm	PROPN
eblip-29947	69	9	is	be	AUX
eblip-29947	69	10	in	in	ADP
eblip-29947	69	11	the	the	DET
eblip-29947	69	12	hundreds	hundred	NOUN
eblip-29947	69	13	,	,	PUNCT
eblip-29947	69	14	the	the	DET
eblip-29947	69	15	databases	database	NOUN
eblip-29947	69	16	within	within	ADP
eblip-29947	69	17	our	our	PRON
eblip-29947	69	18	eds	ed	NOUN
eblip-29947	69	19	that	that	PRON
eblip-29947	69	20	produced	produce	VERB
eblip-29947	69	21	hits	hit	NOUN
eblip-29947	69	22	on	on	ADP
eblip-29947	69	23	our	our	PRON
eblip-29947	69	24	query	query	NOUN
eblip-29947	69	25	were	be	AUX
eblip-29947	69	26	:	:	PUNCT
eblip-29947	69	27	academic	academic	ADJ
eblip-29947	69	28	search	search	NOUN
eblip-29947	69	29	complete	complete	ADJ
eblip-29947	69	30	,	,	PUNCT
eblip-29947	69	31	applied	apply	VERB
eblip-29947	69	32	science	science	PROPN
eblip-29947	69	33	&	&	CCONJ
eblip-29947	69	34	technology	technology	PROPN
eblip-29947	69	35	source	source	NOUN
eblip-29947	69	36	,	,	PUNCT
eblip-29947	69	37	british	british	ADJ
eblip-29947	69	38	library	library	PROPN
eblip-29947	69	39	document	document	NOUN
eblip-29947	69	40	supply	supply	NOUN
eblip-29947	69	41	centre	centre	NOUN
eblip-29947	69	42	inside	inside	ADJ
eblip-29947	69	43	serials	serial	NOUN
eblip-29947	69	44	&	&	CCONJ
eblip-29947	69	45	conference	conference	NOUN
eblip-29947	69	46	proceedings	proceeding	NOUN
eblip-29947	69	47	,	,	PUNCT
eblip-29947	69	48	business	business	NOUN
eblip-29947	69	49	source	source	NOUN
eblip-29947	69	50	complete	complete	ADJ
eblip-29947	69	51	,	,	PUNCT
eblip-29947	69	52	complementary	complementary	ADJ
eblip-29947	69	53	index	index	NOUN
eblip-29947	69	54	,	,	PUNCT
eblip-29947	69	55	directory	directory	NOUN
eblip-29947	69	56	of	of	ADP
eblip-29947	69	57	open	open	ADJ
eblip-29947	69	58	access	access	NOUN
eblip-29947	69	59	journals	journal	NOUN
eblip-29947	69	60	,	,	PUNCT
eblip-29947	69	61	education	education	NOUN
eblip-29947	69	62	research	research	NOUN
eblip-29947	69	63	complete	complete	ADJ
eblip-29947	69	64	,	,	PUNCT
eblip-29947	69	65	eric	eric	PROPN
eblip-29947	69	66	,	,	PUNCT
eblip-29947	69	67	escholarship	escholarship	NOUN
eblip-29947	69	68	,	,	PUNCT
eblip-29947	69	69	gale	gale	NOUN
eblip-29947	69	70	academic	academic	ADJ
eblip-29947	69	71	onefile	onefile	NOUN
eblip-29947	69	72	,	,	PUNCT
eblip-29947	69	73	gale	gale	NOUN
eblip-29947	69	74	onefile	onefile	NOUN
eblip-29947	69	75	:	:	PUNCT
eblip-29947	69	76	computer	computer	NOUN
eblip-29947	69	77	science	science	NOUN
eblip-29947	69	78	,	,	PUNCT
eblip-29947	69	79	library	library	NOUN
eblip-29947	69	80	,	,	PUNCT
eblip-29947	69	81	information	information	NOUN
eblip-29947	69	82	science	science	PROPN
eblip-29947	69	83	&	&	CCONJ
eblip-29947	69	84	technology	technology	PROPN
eblip-29947	69	85	abstracts	abstract	NOUN
eblip-29947	69	86	,	,	PUNCT
eblip-29947	69	87	sciencedirect	sciencedirect	NOUN
eblip-29947	69	88	,	,	PUNCT
eblip-29947	69	89	social	social	ADJ
eblip-29947	69	90	sciences	sciences	PROPN
eblip-29947	69	91	citation	citation	NOUN
eblip-29947	69	92	index	index	NOUN
eblip-29947	69	93	,	,	PUNCT
eblip-29947	69	94	and	and	CCONJ
eblip-29947	69	95	supplemental	supplemental	ADJ
eblip-29947	69	96	index	index	NOUN
eblip-29947	69	97	.	.	PUNCT
eblip-29947	69	98	  	  	SPACE
eblip-29947	70	1	themes	theme	NOUN
eblip-29947	70	2	and	and	CCONJ
eblip-29947	70	3	patterns	pattern	NOUN
eblip-29947	70	4	  	  	SPACE
eblip-29947	70	5	we	we	PRON
eblip-29947	70	6	read	read	VERB
eblip-29947	70	7	each	each	DET
eblip-29947	70	8	article	article	NOUN
eblip-29947	70	9	and	and	CCONJ
eblip-29947	70	10	noted	note	VERB
eblip-29947	70	11	patterns	pattern	NOUN
eblip-29947	70	12	and	and	CCONJ
eblip-29947	70	13	themes	theme	NOUN
eblip-29947	70	14	related	relate	VERB
eblip-29947	70	15	to	to	ADP
eblip-29947	70	16	our	our	PRON
eblip-29947	70	17	guiding	guide	VERB
eblip-29947	70	18	questions	question	NOUN
eblip-29947	70	19	,	,	PUNCT
eblip-29947	70	20	including	include	VERB
eblip-29947	70	21	descriptions	description	NOUN
eblip-29947	70	22	of	of	ADP
eblip-29947	70	23	how	how	SCONJ
eblip-29947	70	24	read	read	NOUN
eblip-29947	70	25	was	be	AUX
eblip-29947	70	26	used	use	VERB
eblip-29947	70	27	,	,	PUNCT
eblip-29947	70	28	the	the	DET
eblip-29947	70	29	read	read	NOUN
eblip-29947	70	30	score	score	NOUN
eblip-29947	70	31	data	datum	NOUN
eblip-29947	70	32	itself	itself	PRON
eblip-29947	70	33	,	,	PUNCT
eblip-29947	70	34	and	and	CCONJ
eblip-29947	70	35	any	any	DET
eblip-29947	70	36	resultant	resultant	NOUN
eblip-29947	70	37	service	service	NOUN
eblip-29947	70	38	outcomes	outcome	NOUN
eblip-29947	70	39	.	.	PUNCT
eblip-29947	71	1	we	we	PRON
eblip-29947	71	2	were	be	AUX
eblip-29947	71	3	interested	interested	ADJ
eblip-29947	71	4	in	in	ADP
eblip-29947	71	5	similarities	similarity	NOUN
eblip-29947	71	6	across	across	ADP
eblip-29947	71	7	institutions	institution	NOUN
eblip-29947	71	8	as	as	ADV
eblip-29947	71	9	well	well	ADV
eblip-29947	71	10	as	as	ADP
eblip-29947	71	11	differences	difference	NOUN
eblip-29947	71	12	in	in	ADP
eblip-29947	71	13	implementation	implementation	NOUN
eblip-29947	71	14	or	or	CCONJ
eblip-29947	71	15	interpretation	interpretation	NOUN
eblip-29947	71	16	.	.	PUNCT
eblip-29947	71	17	  	  	SPACE
eblip-29947	72	1	results	result	VERB
eblip-29947	72	2	  	  	SPACE
eblip-29947	72	3	our	our	PRON
eblip-29947	72	4	search	search	NOUN
eblip-29947	72	5	strategy	strategy	NOUN
eblip-29947	72	6	yielded	yield	VERB
eblip-29947	72	7	141	141	NUM
eblip-29947	72	8	unique	unique	ADJ
eblip-29947	72	9	items	item	NOUN
eblip-29947	72	10	.	.	PUNCT
eblip-29947	73	1	after	after	ADP
eblip-29947	73	2	applying	apply	VERB
eblip-29947	73	3	the	the	DET
eblip-29947	73	4	inclusion	inclusion	NOUN
eblip-29947	73	5	and	and	CCONJ
eblip-29947	73	6	exclusion	exclusion	NOUN
eblip-29947	73	7	criteria	criterion	NOUN
eblip-29947	73	8	to	to	ADP
eblip-29947	73	9	the	the	DET
eblip-29947	73	10	search	search	NOUN
eblip-29947	73	11	results	result	NOUN
eblip-29947	73	12	,	,	PUNCT
eblip-29947	73	13	we	we	PRON
eblip-29947	73	14	had	have	VERB
eblip-29947	73	15	a	a	DET
eblip-29947	73	16	total	total	NOUN
eblip-29947	73	17	of	of	ADP
eblip-29947	73	18	18	18	NUM
eblip-29947	73	19	articles	article	NOUN
eblip-29947	73	20	that	that	PRON
eblip-29947	73	21	we	we	PRON
eblip-29947	73	22	included	include	VERB
eblip-29947	73	23	in	in	ADP
eblip-29947	73	24	the	the	DET
eblip-29947	73	25	review	review	NOUN
eblip-29947	73	26	.	.	PUNCT
eblip-29947	74	1	all	all	PRON
eblip-29947	74	2	were	be	AUX
eblip-29947	74	3	from	from	ADP
eblip-29947	74	4	academic	academic	ADJ
eblip-29947	74	5	institutions	institution	NOUN
eblip-29947	74	6	,	,	PUNCT
eblip-29947	74	7	of	of	ADP
eblip-29947	74	8	which	which	PRON
eblip-29947	74	9	two	two	NUM
eblip-29947	74	10	were	be	AUX
eblip-29947	74	11	outside	outside	ADP
eblip-29947	74	12	the	the	DET
eblip-29947	74	13	united	united	PROPN
eblip-29947	74	14	states	states	PROPN
eblip-29947	74	15	.	.	PUNCT
eblip-29947	75	1	the	the	DET
eblip-29947	75	2	data	datum	NOUN
eblip-29947	75	3	,	,	PUNCT
eblip-29947	75	4	patterns	pattern	NOUN
eblip-29947	75	5	,	,	PUNCT
eblip-29947	75	6	and	and	CCONJ
eblip-29947	75	7	themes	theme	NOUN
eblip-29947	75	8	found	find	VERB
eblip-29947	75	9	in	in	ADP
eblip-29947	75	10	those	those	DET
eblip-29947	75	11	articles	article	NOUN
eblip-29947	75	12	are	be	AUX
eblip-29947	75	13	presented	present	VERB
eblip-29947	75	14	below	below	ADV
eblip-29947	75	15	.	.	PUNCT
eblip-29947	75	16	                	                	SPACE
eblip-29947	75	17	rating	rating	NOUN
eblip-29947	75	18	comparability	comparability	NOUN
eblip-29947	75	19	  	  	SPACE
eblip-29947	75	20	gerlich	gerlich	PROPN
eblip-29947	75	21	and	and	CCONJ
eblip-29947	75	22	berard	berard	PROPN
eblip-29947	75	23	(	(	PUNCT
eblip-29947	75	24	2010	2010	NUM
eblip-29947	75	25	)	)	PUNCT
eblip-29947	75	26	,	,	PUNCT
eblip-29947	75	27	as	as	ADP
eblip-29947	75	28	part	part	NOUN
eblip-29947	75	29	of	of	ADP
eblip-29947	75	30	testing	test	VERB
eblip-29947	75	31	its	its	PRON
eblip-29947	75	32	viability	viability	NOUN
eblip-29947	75	33	across	across	ADP
eblip-29947	75	34	many	many	ADJ
eblip-29947	75	35	institutions	institution	NOUN
eblip-29947	75	36	,	,	PUNCT
eblip-29947	75	37	normed	norme	VERB
eblip-29947	75	38	   	   	SPACE
eblip-29947	75	39	read	read	ADJ
eblip-29947	75	40	scale	scale	NOUN
eblip-29947	75	41	designations	designation	NOUN
eblip-29947	75	42	with	with	ADP
eblip-29947	75	43	coordinators	coordinator	NOUN
eblip-29947	75	44	at	at	ADP
eblip-29947	75	45	each	each	DET
eblip-29947	75	46	institution	institution	NOUN
eblip-29947	75	47	who	who	PRON
eblip-29947	75	48	then	then	ADV
eblip-29947	75	49	normed	norme	VERB
eblip-29947	75	50	the	the	DET
eblip-29947	75	51	scale	scale	NOUN
eblip-29947	75	52	with	with	ADP
eblip-29947	75	53	their	their	PRON
eblip-29947	75	54	local	local	ADJ
eblip-29947	75	55	reference	reference	NOUN
eblip-29947	75	56	agents	agent	NOUN
eblip-29947	75	57	.	.	PUNCT
eblip-29947	76	1	larson	larson	PROPN
eblip-29947	76	2	et	et	PROPN
eblip-29947	76	3	al	al	PROPN
eblip-29947	76	4	.	.	PROPN
eblip-29947	76	5	(	(	PUNCT
eblip-29947	76	6	2014	2014	NUM
eblip-29947	76	7	)	)	PUNCT
eblip-29947	76	8	highlighted	highlight	VERB
eblip-29947	76	9	consistent	consistent	ADJ
eblip-29947	76	10	application	application	NOUN
eblip-29947	76	11	of	of	ADP
eblip-29947	76	12	the	the	DET
eblip-29947	76	13	scale	scale	NOUN
eblip-29947	76	14	as	as	ADP
eblip-29947	76	15	an	an	DET
eblip-29947	76	16	issue	issue	NOUN
eblip-29947	76	17	when	when	SCONJ
eblip-29947	76	18	a	a	DET
eblip-29947	76	19	chat	chat	NOUN
eblip-29947	76	20	service	service	NOUN
eblip-29947	76	21	employed	employ	VERB
eblip-29947	76	22	both	both	CCONJ
eblip-29947	76	23	local	local	ADJ
eblip-29947	76	24	and	and	CCONJ
eblip-29947	76	25	consortial	consortial	ADJ
eblip-29947	76	26	chat	chat	NOUN
eblip-29947	76	27	agents	agent	NOUN
eblip-29947	76	28	.	.	PUNCT
eblip-29947	77	1	however	however	ADV
eblip-29947	77	2	,	,	PUNCT
eblip-29947	77	3	the	the	DET
eblip-29947	77	4	rest	rest	NOUN
eblip-29947	77	5	of	of	ADP
eblip-29947	77	6	the	the	DET
eblip-29947	77	7	articles	article	NOUN
eblip-29947	77	8	did	do	AUX
eblip-29947	77	9	not	not	PART
eblip-29947	77	10	have	have	VERB
eblip-29947	77	11	any	any	DET
eblip-29947	77	12	cross	cross	ADJ
eblip-29947	77	13	-	-	ADJ
eblip-29947	77	14	institution	institution	ADJ
eblip-29947	77	15	norming	norming	NOUN
eblip-29947	77	16	,	,	PUNCT
eblip-29947	77	17	though	though	SCONJ
eblip-29947	77	18	five	five	NUM
eblip-29947	77	19	(	(	PUNCT
eblip-29947	77	20	in	in	ADP
eblip-29947	77	21	addition	addition	NOUN
eblip-29947	77	22	to	to	ADP
eblip-29947	77	23	gerlich	gerlich	PROPN
eblip-29947	77	24	and	and	CCONJ
eblip-29947	77	25	berard	berard	PROPN
eblip-29947	77	26	)	)	PUNCT
eblip-29947	77	27	,	,	PUNCT
eblip-29947	77	28	performed	perform	VERB
eblip-29947	77	29	some	some	DET
eblip-29947	77	30	form	form	NOUN
eblip-29947	77	31	of	of	ADP
eblip-29947	77	32	inter	inter	ADJ
eblip-29947	77	33	-	-	ADJ
eblip-29947	77	34	rater	rater	ADJ
eblip-29947	77	35	norming	norming	NOUN
eblip-29947	77	36	for	for	ADP
eblip-29947	77	37	their	their	PRON
eblip-29947	77	38	own	own	ADJ
eblip-29947	77	39	data	datum	NOUN
eblip-29947	77	40	(	(	PUNCT
eblip-29947	77	41	belanger	belanger	PROPN
eblip-29947	77	42	et	et	PROPN
eblip-29947	77	43	al	al	PROPN
eblip-29947	77	44	.	.	PROPN
eblip-29947	77	45	,	,	PUNCT
eblip-29947	77	46	2016	2016	NUM
eblip-29947	77	47	;	;	PUNCT
eblip-29947	77	48	kemp	kemp	PROPN
eblip-29947	77	49	et	et	PROPN
eblip-29947	77	50	al	al	PROPN
eblip-29947	77	51	.	.	PROPN
eblip-29947	77	52	,	,	PUNCT
eblip-29947	77	53	2015	2015	NUM
eblip-29947	77	54	;	;	PUNCT
eblip-29947	77	55	keyes	keyes	PROPN
eblip-29947	77	56	&	&	CCONJ
eblip-29947	77	57	dworak	dworak	PROPN
eblip-29947	77	58	,	,	PUNCT
eblip-29947	77	59	2017	2017	NUM
eblip-29947	77	60	;	;	PUNCT
eblip-29947	77	61	maloney	maloney	PROPN
eblip-29947	77	62	&	&	CCONJ
eblip-29947	77	63	kemp	kemp	PROPN
eblip-29947	77	64	,	,	PUNCT
eblip-29947	77	65	2015	2015	NUM
eblip-29947	77	66	;	;	PUNCT
eblip-29947	77	67	stieve	stieve	VERB
eblip-29947	77	68	&	&	CCONJ
eblip-29947	77	69	wallace	wallace	PROPN
eblip-29947	77	70	,	,	PUNCT
eblip-29947	77	71	2018	2018	NUM
eblip-29947	77	72	)	)	PUNCT
eblip-29947	77	73	.	.	PUNCT
eblip-29947	78	1	in	in	ADP
eblip-29947	78	2	the	the	DET
eblip-29947	78	3	remainder	remainder	NOUN
eblip-29947	78	4	,	,	PUNCT
eblip-29947	78	5	no	no	DET
eblip-29947	78	6	mention	mention	NOUN
eblip-29947	78	7	was	be	AUX
eblip-29947	78	8	made	make	VERB
eblip-29947	78	9	of	of	ADP
eblip-29947	78	10	any	any	DET
eblip-29947	78	11	norming	norming	NOUN
eblip-29947	78	12	of	of	ADP
eblip-29947	78	13	read	read	NOUN
eblip-29947	78	14	scale	scale	NOUN
eblip-29947	78	15	ratings	rating	NOUN
eblip-29947	78	16	,	,	PUNCT
eblip-29947	78	17	other	other	ADJ
eblip-29947	78	18	than	than	ADP
eblip-29947	78	19	warner	warner	PROPN
eblip-29947	78	20	et	et	PROPN
eblip-29947	78	21	al	al	PROPN
eblip-29947	78	22	.	.	PROPN
eblip-29947	79	1	(	(	PUNCT
eblip-29947	79	2	2020	2020	NUM
eblip-29947	79	3	)	)	PUNCT
eblip-29947	79	4	who	who	PRON
eblip-29947	79	5	explicitly	explicitly	ADV
eblip-29947	79	6	stated	state	VERB
eblip-29947	79	7	that	that	SCONJ
eblip-29947	79	8	interrater	interrater	ADJ
eblip-29947	79	9	reliability	reliability	NOUN
eblip-29947	79	10	was	be	AUX
eblip-29947	79	11	not	not	PART
eblip-29947	79	12	tested	test	VERB
eblip-29947	79	13	as	as	ADP
eblip-29947	79	14	part	part	NOUN
eblip-29947	79	15	of	of	ADP
eblip-29947	79	16	the	the	DET
eblip-29947	79	17	study	study	NOUN
eblip-29947	79	18	.	.	PUNCT
eblip-29947	80	1	  	  	SPACE
eblip-29947	81	1	rating	rating	NOUN
eblip-29947	81	2	process	process	NOUN
eblip-29947	81	3	  	  	SPACE
eblip-29947	81	4	also	also	ADV
eblip-29947	81	5	potentially	potentially	ADV
eblip-29947	81	6	limiting	limit	VERB
eblip-29947	81	7	the	the	DET
eblip-29947	81	8	comparability	comparability	NOUN
eblip-29947	81	9	across	across	ADP
eblip-29947	81	10	institutions	institution	NOUN
eblip-29947	81	11	is	be	AUX
eblip-29947	81	12	who	who	PRON
eblip-29947	81	13	rated	rate	VERB
eblip-29947	81	14	the	the	DET
eblip-29947	81	15	chats	chat	NOUN
eblip-29947	81	16	.	.	PUNCT
eblip-29947	82	1	in	in	ADP
eblip-29947	82	2	eight	eight	NUM
eblip-29947	82	3	articles	article	NOUN
eblip-29947	82	4	,	,	PUNCT
eblip-29947	82	5	the	the	DET
eblip-29947	82	6	ratings	rating	NOUN
eblip-29947	82	7	were	be	AUX
eblip-29947	82	8	applied	apply	VERB
eblip-29947	82	9	post	post	ADJ
eblip-29947	82	10	-	-	ADJ
eblip-29947	82	11	hoc	hoc	X
eblip-29947	82	12	by	by	ADP
eblip-29947	82	13	the	the	DET
eblip-29947	82	14	researchers	researcher	NOUN
eblip-29947	82	15	,	,	PUNCT
eblip-29947	82	16	in	in	ADP
eblip-29947	82	17	three	three	NUM
eblip-29947	82	18	cases	case	NOUN
eblip-29947	82	19	,	,	PUNCT
eblip-29947	82	20	the	the	DET
eblip-29947	82	21	reference	reference	NOUN
eblip-29947	82	22	agents	agent	NOUN
eblip-29947	82	23	rated	rate	VERB
eblip-29947	82	24	their	their	PRON
eblip-29947	82	25	own	own	ADJ
eblip-29947	82	26	interactions	interaction	NOUN
eblip-29947	82	27	,	,	PUNCT
eblip-29947	82	28	while	while	SCONJ
eblip-29947	82	29	in	in	ADP
eblip-29947	82	30	six	six	NUM
eblip-29947	82	31	articles	article	NOUN
eblip-29947	82	32	,	,	PUNCT
eblip-29947	82	33	it	it	PRON
eblip-29947	82	34	is	be	AUX
eblip-29947	82	35	not	not	PART
eblip-29947	82	36	stated	state	VERB
eblip-29947	82	37	who	who	PRON
eblip-29947	82	38	rated	rate	VERB
eblip-29947	82	39	the	the	DET
eblip-29947	82	40	chats	chat	NOUN
eblip-29947	82	41	.	.	PUNCT
eblip-29947	83	1	kohler	kohler	NOUN
eblip-29947	83	2	(	(	PUNCT
eblip-29947	83	3	2017	2017	NUM
eblip-29947	83	4	)	)	PUNCT
eblip-29947	83	5	rated	rate	VERB
eblip-29947	83	6	chats	chat	NOUN
eblip-29947	83	7	algorithmically	algorithmically	ADV
eblip-29947	83	8	,	,	PUNCT
eblip-29947	83	9	and	and	CCONJ
eblip-29947	83	10	compared	compare	VERB
eblip-29947	83	11	the	the	DET
eblip-29947	83	12	ratings	rating	NOUN
eblip-29947	83	13	to	to	ADP
eblip-29947	83	14	those	those	PRON
eblip-29947	83	15	done	do	VERB
eblip-29947	83	16	by	by	ADP
eblip-29947	83	17	the	the	DET
eblip-29947	83	18	chat	chat	PROPN
eblip-29947	83	19	agents	agent	NOUN
eblip-29947	83	20	,	,	PUNCT
eblip-29947	83	21	concluding	conclude	VERB
eblip-29947	83	22	that	that	SCONJ
eblip-29947	83	23	the	the	DET
eblip-29947	83	24	algorithm	algorithm	NOUN
eblip-29947	83	25	was	be	AUX
eblip-29947	83	26	as	as	ADV
eblip-29947	83	27	good	good	ADJ
eblip-29947	83	28	or	or	CCONJ
eblip-29947	83	29	better	well	ADJ
eblip-29947	83	30	at	at	ADP
eblip-29947	83	31	rating	rate	VERB
eblip-29947	83	32	the	the	DET
eblip-29947	83	33	effort	effort	NOUN
eblip-29947	83	34	required	require	VERB
eblip-29947	83	35	by	by	ADP
eblip-29947	83	36	the	the	DET
eblip-29947	83	37	chat	chat	NOUN
eblip-29947	83	38	agents	agent	NOUN
eblip-29947	83	39	than	than	ADP
eblip-29947	83	40	the	the	DET
eblip-29947	83	41	agents	agent	NOUN
eblip-29947	83	42	themselves	themselves	PRON
eblip-29947	83	43	.	.	PUNCT
eblip-29947	83	44	  	  	SPACE
eblip-29947	84	1	rating	rating	NOUN
eblip-29947	84	2	questions	question	NOUN
eblip-29947	84	3	or	or	CCONJ
eblip-29947	84	4	answers	answer	NOUN
eblip-29947	84	5	  	  	SPACE
eblip-29947	84	6	asher	asher	PROPN
eblip-29947	84	7	(	(	PUNCT
eblip-29947	84	8	2014	2014	NUM
eblip-29947	84	9	)	)	PUNCT
eblip-29947	84	10	,	,	PUNCT
eblip-29947	84	11	cabaniss	cabaniss	PROPN
eblip-29947	84	12	(	(	PUNCT
eblip-29947	84	13	2015	2015	NUM
eblip-29947	84	14	)	)	PUNCT
eblip-29947	84	15	,	,	PUNCT
eblip-29947	84	16	maloney	maloney	PROPN
eblip-29947	84	17	and	and	CCONJ
eblip-29947	84	18	kemp	kemp	PROPN
eblip-29947	84	19	(	(	PUNCT
eblip-29947	84	20	2015	2015	NUM
eblip-29947	84	21	)	)	PUNCT
eblip-29947	84	22	,	,	PUNCT
eblip-29947	84	23	ward	ward	NOUN
eblip-29947	84	24	and	and	CCONJ
eblip-29947	84	25	phetteplace	phetteplace	NOUN
eblip-29947	84	26	(	(	PUNCT
eblip-29947	84	27	2012	2012	NUM
eblip-29947	84	28	)	)	PUNCT
eblip-29947	84	29	,	,	PUNCT
eblip-29947	84	30	and	and	CCONJ
eblip-29947	84	31	ward	ward	VERB
eblip-29947	84	32	and	and	CCONJ
eblip-29947	84	33	jacoby	jacoby	PROPN
eblip-29947	84	34	(	(	PUNCT
eblip-29947	84	35	2018	2018	NUM
eblip-29947	84	36	)	)	PUNCT
eblip-29947	84	37	used	use	VERB
eblip-29947	84	38	the	the	DET
eblip-29947	84	39	read	read	ADJ
eblip-29947	84	40	scale	scale	NOUN
eblip-29947	84	41	to	to	PART
eblip-29947	84	42	rate	rate	VERB
eblip-29947	84	43	incoming	incoming	ADJ
eblip-29947	84	44	questions	question	NOUN
eblip-29947	84	45	,	,	PUNCT
eblip-29947	84	46	while	while	SCONJ
eblip-29947	84	47	others	other	NOUN
eblip-29947	84	48	looked	look	VERB
eblip-29947	84	49	at	at	ADP
eblip-29947	84	50	the	the	DET
eblip-29947	84	51	outbound	outbound	ADJ
eblip-29947	84	52	responses	response	NOUN
eblip-29947	84	53	of	of	ADP
eblip-29947	84	54	the	the	DET
eblip-29947	84	55	librarians	librarian	NOUN
eblip-29947	84	56	:	:	PUNCT
eblip-29947	84	57	the	the	DET
eblip-29947	84	58	university	university	PROPN
eblip-29947	84	59	of	of	ADP
eblip-29947	84	60	turin	turin	PROPN
eblip-29947	84	61	used	use	VERB
eblip-29947	84	62	the	the	DET
eblip-29947	84	63	ratings	rating	NOUN
eblip-29947	84	64	to	to	PART
eblip-29947	84	65	“	"	PUNCT
eblip-29947	84	66	uniformly	uniformly	ADV
eblip-29947	84	67	categorize	categorize	VERB
eblip-29947	84	68	the	the	DET
eblip-29947	84	69	type	type	NOUN
eblip-29947	84	70	of	of	ADP
eblip-29947	84	71	responses	response	NOUN
eblip-29947	84	72	our	our	PRON
eblip-29947	84	73	patrons	patron	NOUN
eblip-29947	84	74	received	receive	VERB
eblip-29947	84	75	”	"	PUNCT
eblip-29947	84	76	(	(	PUNCT
eblip-29947	84	77	bungaro	bungaro	NOUN
eblip-29947	84	78	et	et	PROPN
eblip-29947	84	79	al	al	PROPN
eblip-29947	84	80	.	.	PROPN
eblip-29947	84	81	,	,	PUNCT
eblip-29947	84	82	2017	2017	NUM
eblip-29947	84	83	,	,	PUNCT
eblip-29947	84	84	p.	p.	NOUN
eblip-29947	84	85	4	4	NUM
eblip-29947	84	86	)	)	PUNCT
eblip-29947	84	87	.	.	PUNCT
eblip-29947	85	1	kohler	kohler	NOUN
eblip-29947	85	2	(	(	PUNCT
eblip-29947	85	3	2017	2017	NUM
eblip-29947	85	4	)	)	PUNCT
eblip-29947	85	5	reported	report	VERB
eblip-29947	85	6	rockhurst	rockhurst	PROPN
eblip-29947	85	7	university	university	PROPN
eblip-29947	85	8	used	use	VERB
eblip-29947	85	9	the	the	DET
eblip-29947	85	10	read	read	ADJ
eblip-29947	85	11	scale	scale	NOUN
eblip-29947	85	12	to	to	PART
eblip-29947	85	13	understand	understand	VERB
eblip-29947	85	14	“	"	PUNCT
eblip-29947	85	15	the	the	DET
eblip-29947	85	16	effort	effort	NOUN
eblip-29947	85	17	,	,	PUNCT
eblip-29947	85	18	skills	skill	NOUN
eblip-29947	85	19	,	,	PUNCT
eblip-29947	85	20	knowledge	knowledge	NOUN
eblip-29947	85	21	,	,	PUNCT
eblip-29947	85	22	teaching	teaching	NOUN
eblip-29947	85	23	,	,	PUNCT
eblip-29947	85	24	techniques	technique	NOUN
eblip-29947	85	25	,	,	PUNCT
eblip-29947	85	26	and	and	CCONJ
eblip-29947	85	27	tools	tool	NOUN
eblip-29947	85	28	”	"	PUNCT
eblip-29947	85	29	used	use	VERB
eblip-29947	85	30	by	by	ADP
eblip-29947	85	31	librarians	librarian	NOUN
eblip-29947	85	32	(	(	PUNCT
eblip-29947	85	33	p.	p.	NOUN
eblip-29947	85	34	138	138	NUM
eblip-29947	85	35	)	)	PUNCT
eblip-29947	85	36	.	.	PUNCT
eblip-29947	86	1	keyes	keyes	PROPN
eblip-29947	86	2	and	and	CCONJ
eblip-29947	86	3	dworak	dworak	PROPN
eblip-29947	86	4	(	(	PUNCT
eblip-29947	86	5	2017	2017	NUM
eblip-29947	86	6	)	)	PUNCT
eblip-29947	86	7	,	,	PUNCT
eblip-29947	86	8	mavodza	mavodza	PROPN
eblip-29947	86	9	(	(	PUNCT
eblip-29947	86	10	2019	2019	NUM
eblip-29947	86	11	)	)	PUNCT
eblip-29947	86	12	,	,	PUNCT
eblip-29947	86	13	stieve	stieve	VERB
eblip-29947	86	14	and	and	CCONJ
eblip-29947	86	15	wallace	wallace	PROPN
eblip-29947	86	16	(	(	PUNCT
eblip-29947	86	17	2018	2018	NUM
eblip-29947	86	18	)	)	PUNCT
eblip-29947	86	19	,	,	PUNCT
eblip-29947	86	20	valentine	valentine	NOUN
eblip-29947	86	21	and	and	CCONJ
eblip-29947	86	22	moss	moss	NOUN
eblip-29947	86	23	(	(	PUNCT
eblip-29947	86	24	2017	2017	NUM
eblip-29947	86	25	)	)	PUNCT
eblip-29947	86	26	,	,	PUNCT
eblip-29947	86	27	and	and	CCONJ
eblip-29947	86	28	warner	warner	PROPN
eblip-29947	86	29	et	et	PROPN
eblip-29947	86	30	al	al	PROPN
eblip-29947	86	31	.	.	PROPN
eblip-29947	87	1	(	(	PUNCT
eblip-29947	87	2	2019	2019	NUM
eblip-29947	87	3	)	)	PUNCT
eblip-29947	87	4	did	do	AUX
eblip-29947	87	5	not	not	PART
eblip-29947	87	6	address	address	VERB
eblip-29947	87	7	whether	whether	SCONJ
eblip-29947	87	8	they	they	PRON
eblip-29947	87	9	were	be	AUX
eblip-29947	87	10	assessing	assess	VERB
eblip-29947	87	11	the	the	DET
eblip-29947	87	12	complexity	complexity	NOUN
eblip-29947	87	13	of	of	ADP
eblip-29947	87	14	either	either	DET
eblip-29947	87	15	questions	question	NOUN
eblip-29947	87	16	or	or	CCONJ
eblip-29947	87	17	answers	answer	NOUN
eblip-29947	87	18	.	.	PUNCT
eblip-29947	87	19	  	  	SPACE
eblip-29947	88	1	local	local	ADJ
eblip-29947	88	2	adaptations	adaptation	NOUN
eblip-29947	88	3	  	  	SPACE
eblip-29947	88	4	five	five	NUM
eblip-29947	88	5	institutions	institution	NOUN
eblip-29947	88	6	represented	represent	VERB
eblip-29947	88	7	in	in	ADP
eblip-29947	88	8	the	the	DET
eblip-29947	88	9	literature	literature	NOUN
eblip-29947	88	10	adjusted	adjust	VERB
eblip-29947	88	11	the	the	DET
eblip-29947	88	12	read	read	NOUN
eblip-29947	88	13	scale	scale	NOUN
eblip-29947	88	14	.	.	PUNCT
eblip-29947	89	1	kohler	kohler	NOUN
eblip-29947	89	2	(	(	PUNCT
eblip-29947	89	3	2017	2017	NUM
eblip-29947	89	4	)	)	PUNCT
eblip-29947	89	5	added	add	VERB
eblip-29947	89	6	a	a	DET
eblip-29947	89	7	0	0	NUM
eblip-29947	89	8	rating	rating	NOUN
eblip-29947	89	9	to	to	ADP
eblip-29947	89	10	algorithmically	algorithmically	ADV
eblip-29947	89	11	rated	rate	VERB
eblip-29947	89	12	transactions	transaction	NOUN
eblip-29947	89	13	that	that	PRON
eblip-29947	89	14	the	the	DET
eblip-29947	89	15	algorithm	algorithm	NOUN
eblip-29947	89	16	was	be	AUX
eblip-29947	89	17	not	not	PART
eblip-29947	89	18	able	able	ADJ
eblip-29947	89	19	to	to	PART
eblip-29947	89	20	rate	rate	VERB
eblip-29947	89	21	.	.	PUNCT
eblip-29947	90	1	while	while	SCONJ
eblip-29947	90	2	these	these	PRON
eblip-29947	90	3	were	be	AUX
eblip-29947	90	4	largely	largely	ADV
eblip-29947	90	5	staff	staff	NOUN
eblip-29947	90	6	demonstrations	demonstration	NOUN
eblip-29947	90	7	,	,	PUNCT
eblip-29947	90	8	they	they	PRON
eblip-29947	90	9	were	be	AUX
eblip-29947	90	10	included	include	VERB
eblip-29947	90	11	in	in	ADP
eblip-29947	90	12	the	the	DET
eblip-29947	90	13	analysis	analysis	NOUN
eblip-29947	90	14	.	.	PUNCT
eblip-29947	91	1	belanger	belanger	PROPN
eblip-29947	91	2	et	et	PROPN
eblip-29947	91	3	al	al	PROPN
eblip-29947	91	4	.	.	PROPN
eblip-29947	92	1	(	(	PUNCT
eblip-29947	92	2	2016	2016	NUM
eblip-29947	92	3	)	)	PUNCT
eblip-29947	92	4	dropped	drop	VERB
eblip-29947	92	5	level	level	NOUN
eblip-29947	92	6	6	6	NUM
eblip-29947	92	7	of	of	ADP
eblip-29947	92	8	the	the	DET
eblip-29947	92	9	scale	scale	NOUN
eblip-29947	92	10	before	before	SCONJ
eblip-29947	92	11	assessment	assessment	NOUN
eblip-29947	92	12	started	start	VERB
eblip-29947	92	13	,	,	PUNCT
eblip-29947	92	14	though	though	SCONJ
eblip-29947	92	15	no	no	DET
eblip-29947	92	16	rationale	rationale	NOUN
eblip-29947	92	17	was	be	AUX
eblip-29947	92	18	given	give	VERB
eblip-29947	92	19	.	.	PUNCT
eblip-29947	93	1	keyes	keye	NOUN
eblip-29947	93	2	and	and	CCONJ
eblip-29947	93	3	dworak	dworak	PROPN
eblip-29947	93	4	(	(	PUNCT
eblip-29947	93	5	2017	2017	NUM
eblip-29947	93	6	)	)	PUNCT
eblip-29947	93	7	shifted	shift	VERB
eblip-29947	93	8	the	the	DET
eblip-29947	93	9	scale	scale	NOUN
eblip-29947	93	10	to	to	ADP
eblip-29947	93	11	0	0	NUM
eblip-29947	93	12	-	-	SYM
eblip-29947	93	13	5	5	NUM
eblip-29947	93	14	,	,	PUNCT
eblip-29947	93	15	without	without	ADP
eblip-29947	93	16	explanation	explanation	NOUN
eblip-29947	93	17	.	.	PUNCT
eblip-29947	94	1	no	no	DET
eblip-29947	94	2	articles	article	NOUN
eblip-29947	94	3	mentioned	mention	VERB
eblip-29947	94	4	adjustments	adjustment	NOUN
eblip-29947	94	5	to	to	PART
eblip-29947	94	6	extend	extend	VERB
eblip-29947	94	7	the	the	DET
eblip-29947	94	8	scale	scale	NOUN
eblip-29947	94	9	beyond	beyond	ADP
eblip-29947	94	10	level	level	NOUN
eblip-29947	94	11	6	6	NUM
eblip-29947	94	12	.	.	PUNCT
eblip-29947	94	13	  	  	SPACE
eblip-29947	94	14	kayongo	kayongo	PROPN
eblip-29947	94	15	and	and	CCONJ
eblip-29947	94	16	van	van	PROPN
eblip-29947	94	17	jacob	jacob	PROPN
eblip-29947	94	18	(	(	PUNCT
eblip-29947	94	19	2011	2011	NUM
eblip-29947	94	20	)	)	PUNCT
eblip-29947	94	21	added	add	VERB
eblip-29947	94	22	26	26	NUM
eblip-29947	94	23	sub	sub	NOUN
eblip-29947	94	24	-	-	NOUN
eblip-29947	94	25	categories	category	NOUN
eblip-29947	94	26	to	to	ADP
eblip-29947	94	27	the	the	DET
eblip-29947	94	28	read	read	NOUN
eblip-29947	94	29	scale	scale	NOUN
eblip-29947	94	30	,	,	PUNCT
eblip-29947	94	31	e.g.	e.g.	ADV
eblip-29947	94	32	within	within	ADP
eblip-29947	94	33	level	level	NOUN
eblip-29947	94	34	3	3	NUM
eblip-29947	94	35	,	,	PUNCT
eblip-29947	94	36	there	there	PRON
eblip-29947	94	37	are	be	VERB
eblip-29947	94	38	categories	category	NOUN
eblip-29947	94	39	such	such	ADJ
eblip-29947	94	40	as	as	ADP
eblip-29947	94	41	“	"	PUNCT
eblip-29947	94	42	l3	l3	PROPN
eblip-29947	94	43	complex	complex	ADJ
eblip-29947	94	44	known	know	VERB
eblip-29947	94	45	item	item	NOUN
eblip-29947	94	46	search	search	NOUN
eblip-29947	95	1	[	[	X
eblip-29947	95	2	do	do	AUX
eblip-29947	95	3	we	we	PRON
eblip-29947	95	4	own	own	VERB
eblip-29947	95	5	?	?	PUNCT
eblip-29947	95	6	]	]	X
eblip-29947	95	7	,	,	PUNCT
eblip-29947	95	8	”	"	PUNCT
eblip-29947	95	9	“	"	PUNCT
eblip-29947	95	10	l3	l3	PROPN
eblip-29947	95	11	online	online	ADJ
eblip-29947	95	12	resource	resource	NOUN
eblip-29947	95	13	problem	problem	NOUN
eblip-29947	95	14	,	,	PUNCT
eblip-29947	95	15	”	"	PUNCT
eblip-29947	95	16	and	and	CCONJ
eblip-29947	95	17	“	"	PUNCT
eblip-29947	95	18	l3	l3	PROPN
eblip-29947	95	19	simple	simple	ADJ
eblip-29947	95	20	citation	citation	NOUN
eblip-29947	95	21	verification	verification	NOUN
eblip-29947	95	22	”	"	PUNCT
eblip-29947	95	23	.	.	PUNCT
eblip-29947	96	1	stieve	stieve	VERB
eblip-29947	96	2	and	and	CCONJ
eblip-29947	96	3	wallace	wallace	PROPN
eblip-29947	96	4	(	(	PUNCT
eblip-29947	96	5	2018	2018	NUM
eblip-29947	96	6	)	)	PUNCT
eblip-29947	96	7	added	add	VERB
eblip-29947	96	8	the	the	DET
eblip-29947	96	9	word	word	NOUN
eblip-29947	96	10	“	"	PUNCT
eblip-29947	96	11	circulation	circulation	NOUN
eblip-29947	96	12	”	"	PUNCT
eblip-29947	96	13	as	as	ADP
eblip-29947	96	14	a	a	DET
eblip-29947	96	15	bullet	bullet	NOUN
eblip-29947	96	16	point	point	NOUN
eblip-29947	96	17	in	in	ADP
eblip-29947	96	18	the	the	DET
eblip-29947	96	19	definition	definition	NOUN
eblip-29947	96	20	of	of	ADP
eblip-29947	96	21	level	level	NOUN
eblip-29947	96	22	2	2	NUM
eblip-29947	96	23	and	and	CCONJ
eblip-29947	96	24	expanded	expand	VERB
eblip-29947	96	25	several	several	ADJ
eblip-29947	96	26	of	of	ADP
eblip-29947	96	27	the	the	DET
eblip-29947	96	28	examples	example	NOUN
eblip-29947	96	29	that	that	PRON
eblip-29947	96	30	accompany	accompany	VERB
eblip-29947	96	31	the	the	DET
eblip-29947	96	32	definitions	definition	NOUN
eblip-29947	96	33	.	.	PUNCT
eblip-29947	96	34	  	  	SPACE
eblip-29947	97	1	local	local	ADJ
eblip-29947	97	2	interpretations	interpretation	NOUN
eblip-29947	97	3	  	  	SPACE
eblip-29947	97	4	specific	specific	ADJ
eblip-29947	97	5	read	read	NOUN
eblip-29947	97	6	scale	scale	NOUN
eblip-29947	97	7	ratings	rating	NOUN
eblip-29947	97	8	were	be	AUX
eblip-29947	97	9	not	not	PART
eblip-29947	97	10	always	always	ADV
eblip-29947	97	11	interpreted	interpret	VERB
eblip-29947	97	12	to	to	PART
eblip-29947	97	13	mean	mean	VERB
eblip-29947	97	14	the	the	DET
eblip-29947	97	15	same	same	ADJ
eblip-29947	97	16	level	level	NOUN
eblip-29947	97	17	of	of	ADP
eblip-29947	97	18	expertise	expertise	NOUN
eblip-29947	97	19	.	.	PUNCT
eblip-29947	98	1	belanger	belanger	PROPN
eblip-29947	98	2	et	et	PROPN
eblip-29947	98	3	al	al	PROPN
eblip-29947	98	4	.	.	PROPN
eblip-29947	99	1	(	(	PUNCT
eblip-29947	99	2	2016	2016	NUM
eblip-29947	99	3	)	)	PUNCT
eblip-29947	99	4	defined	define	VERB
eblip-29947	99	5	points	point	NOUN
eblip-29947	99	6	3	3	NUM
eblip-29947	99	7	and	and	CCONJ
eblip-29947	99	8	above	above	ADV
eblip-29947	99	9	as	as	ADP
eblip-29947	99	10	“	"	PUNCT
eblip-29947	99	11	requiring	require	VERB
eblip-29947	99	12	a	a	DET
eblip-29947	99	13	complex	complex	ADJ
eblip-29947	99	14	response	response	NOUN
eblip-29947	99	15	”	"	PUNCT
eblip-29947	99	16	(	(	PUNCT
eblip-29947	99	17	p.	p.	NOUN
eblip-29947	99	18	12	12	NUM
eblip-29947	99	19	)	)	PUNCT
eblip-29947	99	20	.	.	PUNCT
eblip-29947	100	1	bungaro	bungaro	NOUN
eblip-29947	100	2	et	et	PROPN
eblip-29947	100	3	al	al	PROPN
eblip-29947	100	4	.	.	PROPN
eblip-29947	101	1	(	(	PUNCT
eblip-29947	101	2	2017	2017	NUM
eblip-29947	101	3	)	)	PUNCT
eblip-29947	101	4	only	only	ADV
eblip-29947	101	5	reported	report	VERB
eblip-29947	101	6	the	the	DET
eblip-29947	101	7	split	split	NOUN
eblip-29947	101	8	between	between	ADP
eblip-29947	101	9	the	the	DET
eblip-29947	101	10	highest	high	ADJ
eblip-29947	101	11	3	3	NUM
eblip-29947	101	12	categories	category	NOUN
eblip-29947	101	13	(	(	PUNCT
eblip-29947	101	14	i.e.	i.e.	X
eblip-29947	101	15	,	,	PUNCT
eblip-29947	101	16	4	4	NUM
eblip-29947	101	17	,	,	PUNCT
eblip-29947	101	18	5	5	NUM
eblip-29947	101	19	,	,	PUNCT
eblip-29947	101	20	and	and	CCONJ
eblip-29947	101	21	6	6	NUM
eblip-29947	101	22	)	)	PUNCT
eblip-29947	101	23	,	,	PUNCT
eblip-29947	101	24	for	for	ADP
eblip-29947	101	25	which	which	PRON
eblip-29947	101	26	a	a	DET
eblip-29947	101	27	subject	subject	ADJ
eblip-29947	101	28	specialist	specialist	NOUN
eblip-29947	101	29	was	be	AUX
eblip-29947	101	30	justified	justify	VERB
eblip-29947	101	31	and	and	CCONJ
eblip-29947	101	32	the	the	DET
eblip-29947	101	33	lowest	low	ADJ
eblip-29947	101	34	3	3	NUM
eblip-29947	101	35	,	,	PUNCT
eblip-29947	101	36	for	for	ADP
eblip-29947	101	37	which	which	PRON
eblip-29947	101	38	a	a	DET
eblip-29947	101	39	'	'	PUNCT
eblip-29947	101	40	generic	generic	ADJ
eblip-29947	101	41	'	'	PUNCT
eblip-29947	101	42	librarian	librarian	NOUN
eblip-29947	101	43	was	be	AUX
eblip-29947	101	44	sufficient	sufficient	ADJ
eblip-29947	101	45	.	.	PUNCT
eblip-29947	102	1	kemp	kemp	PROPN
eblip-29947	102	2	et	et	PROPN
eblip-29947	102	3	al	al	PROPN
eblip-29947	102	4	.	.	PROPN
eblip-29947	102	5	(	(	PUNCT
eblip-29947	102	6	2015	2015	NUM
eblip-29947	102	7	)	)	PUNCT
eblip-29947	102	8	,	,	PUNCT
eblip-29947	102	9	comparing	compare	VERB
eblip-29947	102	10	complexity	complexity	NOUN
eblip-29947	102	11	of	of	ADP
eblip-29947	102	12	questions	question	NOUN
eblip-29947	102	13	across	across	ADP
eblip-29947	102	14	modes	mode	NOUN
eblip-29947	102	15	,	,	PUNCT
eblip-29947	102	16	considered	consider	VERB
eblip-29947	102	17	questions	question	NOUN
eblip-29947	102	18	“	"	PUNCT
eblip-29947	102	19	complex	complex	ADJ
eblip-29947	102	20	”	"	PUNCT
eblip-29947	102	21	at	at	ADP
eblip-29947	102	22	ratings	rating	NOUN
eblip-29947	102	23	3	3	NUM
eblip-29947	102	24	and	and	CCONJ
eblip-29947	102	25	above	above	ADV
eblip-29947	102	26	and	and	CCONJ
eblip-29947	102	27	“	"	PUNCT
eblip-29947	102	28	basic	basic	ADJ
eblip-29947	102	29	”	"	PUNCT
eblip-29947	102	30	at	at	ADP
eblip-29947	102	31	2	2	NUM
eblip-29947	102	32	and	and	CCONJ
eblip-29947	102	33	below	below	ADV
eblip-29947	102	34	.	.	PUNCT
eblip-29947	103	1	they	they	PRON
eblip-29947	103	2	made	make	VERB
eblip-29947	103	3	a	a	DET
eblip-29947	103	4	further	further	ADJ
eblip-29947	103	5	distinction	distinction	NOUN
eblip-29947	103	6	that	that	SCONJ
eblip-29947	103	7	a	a	DET
eblip-29947	103	8	score	score	NOUN
eblip-29947	103	9	of	of	ADP
eblip-29947	103	10	4	4	NUM
eblip-29947	103	11	or	or	CCONJ
eblip-29947	103	12	above	above	ADP
eblip-29947	103	13	required	require	VERB
eblip-29947	103	14	librarian	librarian	ADJ
eblip-29947	103	15	or	or	CCONJ
eblip-29947	103	16	subject	subject	ADJ
eblip-29947	103	17	librarian	librarian	ADJ
eblip-29947	103	18	expertise	expertise	NOUN
eblip-29947	103	19	.	.	PUNCT
eblip-29947	104	1	using	use	VERB
eblip-29947	104	2	a	a	DET
eblip-29947	104	3	0	0	NUM
eblip-29947	104	4	-	-	SYM
eblip-29947	104	5	5	5	NUM
eblip-29947	104	6	scale	scale	NOUN
eblip-29947	104	7	,	,	PUNCT
eblip-29947	104	8	keyes	keyes	PROPN
eblip-29947	104	9	and	and	CCONJ
eblip-29947	104	10	dworak	dworak	PROPN
eblip-29947	104	11	(	(	PUNCT
eblip-29947	104	12	2017	2017	NUM
eblip-29947	104	13	)	)	PUNCT
eblip-29947	104	14	noted	note	VERB
eblip-29947	104	15	that	that	SCONJ
eblip-29947	104	16	0	0	NUM
eblip-29947	104	17	-	-	SYM
eblip-29947	104	18	2	2	NUM
eblip-29947	104	19	were	be	AUX
eblip-29947	104	20	considered	consider	VERB
eblip-29947	104	21	to	to	PART
eblip-29947	104	22	be	be	AUX
eblip-29947	104	23	“	"	PUNCT
eblip-29947	104	24	clearly	clearly	ADV
eblip-29947	104	25	”	"	PUNCT
eblip-29947	104	26	able	able	ADJ
eblip-29947	104	27	to	to	PART
eblip-29947	104	28	be	be	AUX
eblip-29947	104	29	addressed	address	VERB
eblip-29947	104	30	by	by	ADP
eblip-29947	104	31	graduate	graduate	NOUN
eblip-29947	104	32	students	student	NOUN
eblip-29947	104	33	.	.	PUNCT
eblip-29947	105	1	in	in	ADP
eblip-29947	105	2	presenting	present	VERB
eblip-29947	105	3	the	the	DET
eblip-29947	105	4	data	datum	NOUN
eblip-29947	105	5	,	,	PUNCT
eblip-29947	105	6	they	they	PRON
eblip-29947	105	7	also	also	ADV
eblip-29947	105	8	grouped	group	VERB
eblip-29947	105	9	4	4	NUM
eblip-29947	105	10	and	and	CCONJ
eblip-29947	105	11	5	5	NUM
eblip-29947	105	12	,	,	PUNCT
eblip-29947	105	13	but	but	CCONJ
eblip-29947	105	14	without	without	ADP
eblip-29947	105	15	explanation	explanation	NOUN
eblip-29947	105	16	.	.	PUNCT
eblip-29947	106	1	maloney	maloney	PROPN
eblip-29947	106	2	and	and	CCONJ
eblip-29947	106	3	kemp	kemp	PROPN
eblip-29947	106	4	(	(	PUNCT
eblip-29947	106	5	2015	2015	NUM
eblip-29947	106	6	)	)	PUNCT
eblip-29947	106	7	grouped	group	VERB
eblip-29947	106	8	4	4	NUM
eblip-29947	106	9	and	and	CCONJ
eblip-29947	106	10	above	above	ADV
eblip-29947	106	11	as	as	ADP
eblip-29947	106	12	requiring	require	VERB
eblip-29947	106	13	advanced	advanced	ADJ
eblip-29947	106	14	expertise	expertise	NOUN
eblip-29947	106	15	.	.	PUNCT
eblip-29947	106	16	  	  	SPACE
eblip-29947	107	1	while	while	SCONJ
eblip-29947	107	2	mavodza	mavodza	PROPN
eblip-29947	107	3	(	(	PUNCT
eblip-29947	107	4	2019	2019	NUM
eblip-29947	107	5	)	)	PUNCT
eblip-29947	107	6	reported	report	VERB
eblip-29947	107	7	counts	count	NOUN
eblip-29947	107	8	for	for	ADP
eblip-29947	107	9	each	each	DET
eblip-29947	107	10	point	point	NOUN
eblip-29947	107	11	on	on	ADP
eblip-29947	107	12	the	the	DET
eblip-29947	107	13	scale	scale	NOUN
eblip-29947	107	14	,	,	PUNCT
eblip-29947	107	15	she	she	PRON
eblip-29947	107	16	presented	present	VERB
eblip-29947	107	17	the	the	DET
eblip-29947	107	18	groupings	grouping	NOUN
eblip-29947	107	19	of	of	ADP
eblip-29947	107	20	the	the	DET
eblip-29947	107	21	counts	count	NOUN
eblip-29947	107	22	at	at	ADP
eblip-29947	107	23	2	2	NUM
eblip-29947	107	24	and	and	CCONJ
eblip-29947	107	25	lower	low	ADJ
eblip-29947	107	26	,	,	PUNCT
eblip-29947	107	27	writing	write	VERB
eblip-29947	107	28	“	"	PUNCT
eblip-29947	107	29	[	[	X
eblip-29947	107	30	w]hen	w]hen	ADV
eblip-29947	107	31	analyzing	analyze	VERB
eblip-29947	107	32	the	the	DET
eblip-29947	107	33	same	same	ADJ
eblip-29947	107	34	chats	chat	NOUN
eblip-29947	107	35	from	from	ADP
eblip-29947	107	36	the	the	DET
eblip-29947	107	37	read	read	NOUN
eblip-29947	107	38	level	level	NOUN
eblip-29947	107	39	,	,	PUNCT
eblip-29947	107	40	most	most	ADJ
eblip-29947	107	41	of	of	ADP
eblip-29947	107	42	them	they	PRON
eblip-29947	107	43	were	be	AUX
eblip-29947	107	44	at	at	ADP
eblip-29947	107	45	the	the	DET
eblip-29947	107	46	one	one	NUM
eblip-29947	107	47	and	and	CCONJ
eblip-29947	107	48	two	two	NUM
eblip-29947	107	49	difficulty	difficulty	NOUN
eblip-29947	107	50	levels	level	NOUN
eblip-29947	107	51	at	at	ADP
eblip-29947	107	52	939	939	NUM
eblip-29947	107	53	and	and	CCONJ
eblip-29947	107	54	230	230	NUM
eblip-29947	107	55	,	,	PUNCT
eblip-29947	107	56	respectively	respectively	ADV
eblip-29947	107	57	”	"	PUNCT
eblip-29947	107	58	(	(	PUNCT
eblip-29947	107	59	p.	p.	NOUN
eblip-29947	107	60	128	128	NUM
eblip-29947	107	61	)	)	PUNCT
eblip-29947	107	62	.	.	PUNCT
eblip-29947	107	63	  	  	SPACE
eblip-29947	108	1	even	even	ADV
eblip-29947	108	2	though	though	SCONJ
eblip-29947	108	3	level	level	NOUN
eblip-29947	108	4	3	3	NUM
eblip-29947	108	5	had	have	VERB
eblip-29947	108	6	only	only	ADV
eblip-29947	108	7	40	40	NUM
eblip-29947	108	8	occurrences	occurrence	NOUN
eblip-29947	108	9	fewer	few	ADJ
eblip-29947	108	10	than	than	ADP
eblip-29947	108	11	level	level	NOUN
eblip-29947	108	12	2	2	NUM
eblip-29947	108	13	,	,	PUNCT
eblip-29947	108	14	she	she	PRON
eblip-29947	108	15	grouped	group	VERB
eblip-29947	108	16	the	the	DET
eblip-29947	108	17	level	level	NOUN
eblip-29947	108	18	3	3	NUM
eblip-29947	108	19	count	count	NOUN
eblip-29947	108	20	(	(	PUNCT
eblip-29947	108	21	n=190	n=190	NUM
eblip-29947	108	22	)	)	PUNCT
eblip-29947	108	23	with	with	ADP
eblip-29947	108	24	level	level	NOUN
eblip-29947	108	25	4	4	NUM
eblip-29947	108	26	(	(	PUNCT
eblip-29947	108	27	n=98	n=98	PROPN
eblip-29947	108	28	)	)	PUNCT
eblip-29947	108	29	.	.	PUNCT
eblip-29947	109	1	she	she	PRON
eblip-29947	109	2	grouped	group	VERB
eblip-29947	109	3	the	the	DET
eblip-29947	109	4	level	level	NOUN
eblip-29947	109	5	5	5	NUM
eblip-29947	109	6	(	(	PUNCT
eblip-29947	109	7	n=26	n=26	NUM
eblip-29947	109	8	)	)	PUNCT
eblip-29947	109	9	and	and	CCONJ
eblip-29947	109	10	6	6	NUM
eblip-29947	109	11	(	(	PUNCT
eblip-29947	109	12	n=15	n=15	NUM
eblip-29947	109	13	)	)	PUNCT
eblip-29947	109	14	together	together	ADV
eblip-29947	109	15	.	.	PUNCT
eblip-29947	110	1	these	these	DET
eblip-29947	110	2	groupings	grouping	NOUN
eblip-29947	110	3	suggest	suggest	VERB
eblip-29947	110	4	both	both	DET
eblip-29947	110	5	affinities	affinity	NOUN
eblip-29947	110	6	of	of	ADP
eblip-29947	110	7	content	content	NOUN
eblip-29947	110	8	within	within	ADP
eblip-29947	110	9	the	the	DET
eblip-29947	110	10	groups	group	NOUN
eblip-29947	110	11	as	as	ADV
eblip-29947	110	12	well	well	ADV
eblip-29947	110	13	as	as	ADP
eblip-29947	110	14	an	an	DET
eblip-29947	110	15	intellectual	intellectual	ADJ
eblip-29947	110	16	divide	divide	NOUN
eblip-29947	110	17	between	between	ADP
eblip-29947	110	18	the	the	DET
eblip-29947	110	19	groups	group	NOUN
eblip-29947	110	20	.	.	PUNCT
eblip-29947	110	21	  	  	SPACE
eblip-29947	111	1	data	datum	NOUN
eblip-29947	111	2	points	point	NOUN
eblip-29947	111	3	used	use	VERB
eblip-29947	111	4	in	in	ADP
eblip-29947	111	5	conjunction	conjunction	NOUN
eblip-29947	111	6	with	with	ADP
eblip-29947	111	7	read	read	NOUN
eblip-29947	111	8	scale	scale	NOUN
eblip-29947	111	9	  	  	SPACE
eblip-29947	111	10	many	many	ADJ
eblip-29947	111	11	times	time	NOUN
eblip-29947	111	12	,	,	PUNCT
eblip-29947	111	13	the	the	DET
eblip-29947	111	14	read	read	ADJ
eblip-29947	111	15	scale	scale	NOUN
eblip-29947	111	16	ratings	rating	NOUN
eblip-29947	111	17	were	be	AUX
eblip-29947	111	18	used	use	VERB
eblip-29947	111	19	in	in	ADP
eblip-29947	111	20	conjunction	conjunction	NOUN
eblip-29947	111	21	with	with	ADP
eblip-29947	111	22	other	other	ADJ
eblip-29947	111	23	data	data	NOUN
eblip-29947	111	24	points	point	NOUN
eblip-29947	111	25	,	,	PUNCT
eblip-29947	111	26	time	time	NOUN
eblip-29947	111	27	measures	measure	NOUN
eblip-29947	111	28	being	be	AUX
eblip-29947	111	29	most	most	ADV
eblip-29947	111	30	common	common	ADJ
eblip-29947	111	31	.	.	PUNCT
eblip-29947	112	1	belanger	belanger	PROPN
eblip-29947	112	2	et	et	PROPN
eblip-29947	112	3	al	al	PROPN
eblip-29947	112	4	.	.	PUNCT
eblip-29947	113	1	(	(	PUNCT
eblip-29947	113	2	2016	2016	NUM
eblip-29947	113	3	)	)	PUNCT
eblip-29947	113	4	,	,	PUNCT
eblip-29947	113	5	gerlich	gerlich	NOUN
eblip-29947	113	6	and	and	CCONJ
eblip-29947	113	7	berard	berard	PROPN
eblip-29947	113	8	(	(	PUNCT
eblip-29947	113	9	2010	2010	NUM
eblip-29947	113	10	)	)	PUNCT
eblip-29947	113	11	,	,	PUNCT
eblip-29947	113	12	and	and	CCONJ
eblip-29947	113	13	maloney	maloney	PROPN
eblip-29947	113	14	and	and	CCONJ
eblip-29947	113	15	kemp	kemp	PROPN
eblip-29947	113	16	(	(	PUNCT
eblip-29947	113	17	2015	2015	NUM
eblip-29947	113	18	)	)	PUNCT
eblip-29947	113	19	each	each	PRON
eblip-29947	113	20	analyzed	analyze	VERB
eblip-29947	113	21	the	the	DET
eblip-29947	113	22	read	read	ADJ
eblip-29947	113	23	scale	scale	NOUN
eblip-29947	113	24	ratings	rating	NOUN
eblip-29947	113	25	by	by	ADP
eblip-29947	113	26	point	point	NOUN
eblip-29947	113	27	in	in	ADP
eblip-29947	113	28	the	the	DET
eblip-29947	113	29	academic	academic	ADJ
eblip-29947	113	30	semester	semester	NOUN
eblip-29947	113	31	or	or	CCONJ
eblip-29947	113	32	quarter	quarter	NOUN
eblip-29947	113	33	in	in	ADP
eblip-29947	113	34	order	order	NOUN
eblip-29947	113	35	to	to	PART
eblip-29947	113	36	understand	understand	VERB
eblip-29947	113	37	the	the	DET
eblip-29947	113	38	relationship	relationship	NOUN
eblip-29947	113	39	between	between	ADP
eblip-29947	113	40	the	the	DET
eblip-29947	113	41	academic	academic	ADJ
eblip-29947	113	42	calendar	calendar	NOUN
eblip-29947	113	43	and	and	CCONJ
eblip-29947	113	44	the	the	DET
eblip-29947	113	45	complexity	complexity	NOUN
eblip-29947	113	46	of	of	ADP
eblip-29947	113	47	reference	reference	NOUN
eblip-29947	113	48	transactions	transaction	NOUN
eblip-29947	113	49	.	.	PUNCT
eblip-29947	114	1	cabaniss	cabaniss	PROPN
eblip-29947	114	2	(	(	PUNCT
eblip-29947	114	3	2015	2015	NUM
eblip-29947	114	4	)	)	PUNCT
eblip-29947	114	5	,	,	PUNCT
eblip-29947	114	6	kayongo	kayongo	NOUN
eblip-29947	114	7	and	and	CCONJ
eblip-29947	114	8	van	van	PROPN
eblip-29947	114	9	jacob	jacob	PROPN
eblip-29947	114	10	(	(	PUNCT
eblip-29947	114	11	2011	2011	NUM
eblip-29947	114	12	)	)	PUNCT
eblip-29947	114	13	,	,	PUNCT
eblip-29947	114	14	and	and	CCONJ
eblip-29947	114	15	ward	ward	VERB
eblip-29947	114	16	and	and	CCONJ
eblip-29947	114	17	jacoby	jacoby	PROPN
eblip-29947	114	18	(	(	PUNCT
eblip-29947	114	19	2018	2018	NUM
eblip-29947	114	20	)	)	PUNCT
eblip-29947	114	21	compared	compare	VERB
eblip-29947	114	22	ratings	rating	NOUN
eblip-29947	114	23	across	across	ADP
eblip-29947	114	24	times	time	NOUN
eblip-29947	114	25	of	of	ADP
eblip-29947	114	26	day	day	NOUN
eblip-29947	114	27	in	in	ADP
eblip-29947	114	28	order	order	NOUN
eblip-29947	114	29	to	to	PART
eblip-29947	114	30	understand	understand	VERB
eblip-29947	114	31	busyness	busyness	NOUN
eblip-29947	114	32	patterns	pattern	NOUN
eblip-29947	114	33	by	by	ADP
eblip-29947	114	34	hour	hour	NOUN
eblip-29947	114	35	.	.	PUNCT
eblip-29947	115	1	cabaniss	cabaniss	PROPN
eblip-29947	115	2	(	(	PUNCT
eblip-29947	115	3	2015	2015	NUM
eblip-29947	115	4	)	)	PUNCT
eblip-29947	115	5	also	also	ADV
eblip-29947	115	6	looked	look	VERB
eblip-29947	115	7	at	at	ADP
eblip-29947	115	8	days	day	NOUN
eblip-29947	115	9	of	of	ADP
eblip-29947	115	10	the	the	DET
eblip-29947	115	11	week	week	NOUN
eblip-29947	115	12	in	in	ADP
eblip-29947	115	13	order	order	NOUN
eblip-29947	115	14	to	to	PART
eblip-29947	115	15	find	find	VERB
eblip-29947	115	16	the	the	DET
eblip-29947	115	17	busiest	busy	ADJ
eblip-29947	115	18	and	and	CCONJ
eblip-29947	115	19	least	least	ADV
eblip-29947	115	20	busy	busy	ADJ
eblip-29947	115	21	days	day	NOUN
eblip-29947	115	22	.	.	PUNCT
eblip-29947	115	23	                	                	SPACE
eblip-29947	116	1	the	the	DET
eblip-29947	116	2	second	second	ADJ
eblip-29947	116	3	most	most	ADV
eblip-29947	116	4	-	-	PUNCT
eblip-29947	116	5	frequent	frequent	ADJ
eblip-29947	116	6	variable	variable	NOUN
eblip-29947	116	7	used	use	VERB
eblip-29947	116	8	with	with	ADP
eblip-29947	116	9	the	the	DET
eblip-29947	116	10	read	read	NOUN
eblip-29947	116	11	scale	scale	NOUN
eblip-29947	116	12	was	be	AUX
eblip-29947	116	13	the	the	DET
eblip-29947	116	14	topic	topic	NOUN
eblip-29947	116	15	of	of	ADP
eblip-29947	116	16	the	the	DET
eblip-29947	116	17	interaction	interaction	NOUN
eblip-29947	116	18	.	.	PUNCT
eblip-29947	117	1	bungaro	bungaro	NOUN
eblip-29947	117	2	et	et	PROPN
eblip-29947	117	3	al	al	PROPN
eblip-29947	117	4	.	.	PROPN
eblip-29947	118	1	(	(	PUNCT
eblip-29947	118	2	2017	2017	NUM
eblip-29947	118	3	)	)	PUNCT
eblip-29947	118	4	were	be	AUX
eblip-29947	118	5	interested	interested	ADJ
eblip-29947	118	6	in	in	ADP
eblip-29947	118	7	the	the	DET
eblip-29947	118	8	frequency	frequency	NOUN
eblip-29947	118	9	of	of	ADP
eblip-29947	118	10	psychology	psychology	NOUN
eblip-29947	118	11	-	-	PUNCT
eblip-29947	118	12	related	relate	VERB
eblip-29947	118	13	chats	chat	NOUN
eblip-29947	118	14	and	and	CCONJ
eblip-29947	118	15	whether	whether	SCONJ
eblip-29947	118	16	they	they	PRON
eblip-29947	118	17	were	be	AUX
eblip-29947	118	18	,	,	PUNCT
eblip-29947	118	19	on	on	ADP
eblip-29947	118	20	average	average	ADJ
eblip-29947	118	21	,	,	PUNCT
eblip-29947	118	22	more	more	ADV
eblip-29947	118	23	complex	complex	ADJ
eblip-29947	118	24	than	than	ADP
eblip-29947	118	25	others	other	NOUN
eblip-29947	118	26	.	.	PUNCT
eblip-29947	119	1	cabaniss	cabaniss	PROPN
eblip-29947	119	2	(	(	PUNCT
eblip-29947	119	3	2015	2015	NUM
eblip-29947	119	4	)	)	PUNCT
eblip-29947	119	5	and	and	CCONJ
eblip-29947	119	6	mavodza	mavodza	PROPN
eblip-29947	119	7	(	(	PUNCT
eblip-29947	119	8	2019	2019	NUM
eblip-29947	119	9	)	)	PUNCT
eblip-29947	119	10	,	,	PUNCT
eblip-29947	119	11	following	follow	VERB
eblip-29947	119	12	the	the	DET
eblip-29947	119	13	same	same	ADJ
eblip-29947	119	14	research	research	NOUN
eblip-29947	119	15	protocol	protocol	NOUN
eblip-29947	119	16	,	,	PUNCT
eblip-29947	119	17	assigned	assign	VERB
eblip-29947	119	18	four	four	NUM
eblip-29947	119	19	categories	category	NOUN
eblip-29947	119	20	to	to	ADP
eblip-29947	119	21	chats	chat	NOUN
eblip-29947	119	22	:	:	PUNCT
eblip-29947	119	23	general	general	ADJ
eblip-29947	119	24	information	information	NOUN
eblip-29947	119	25	,	,	PUNCT
eblip-29947	119	26	technical	technical	ADJ
eblip-29947	119	27	,	,	PUNCT
eblip-29947	119	28	known	know	VERB
eblip-29947	119	29	item	item	NOUN
eblip-29947	119	30	lookup	lookup	NOUN
eblip-29947	119	31	,	,	PUNCT
eblip-29947	119	32	and	and	CCONJ
eblip-29947	119	33	reference	reference	NOUN
eblip-29947	119	34	.	.	PUNCT
eblip-29947	120	1	kohler	kohler	PROPN
eblip-29947	120	2	’s	’s	PART
eblip-29947	120	3	(	(	PUNCT
eblip-29947	120	4	2017	2017	NUM
eblip-29947	120	5	)	)	PUNCT
eblip-29947	120	6	algorithm	algorithm	NOUN
eblip-29947	120	7	weighed	weigh	VERB
eblip-29947	120	8	certain	certain	ADJ
eblip-29947	120	9	words	word	NOUN
eblip-29947	120	10	more	more	ADJ
eblip-29947	120	11	than	than	ADP
eblip-29947	120	12	others	other	NOUN
eblip-29947	120	13	in	in	ADP
eblip-29947	120	14	order	order	NOUN
eblip-29947	120	15	to	to	PART
eblip-29947	120	16	algorithmically	algorithmically	ADV
eblip-29947	120	17	assign	assign	VERB
eblip-29947	120	18	a	a	DET
eblip-29947	120	19	read	read	NOUN
eblip-29947	120	20	scale	scale	NOUN
eblip-29947	120	21	rating	rating	NOUN
eblip-29947	120	22	.	.	PUNCT
eblip-29947	121	1	ward	ward	NOUN
eblip-29947	121	2	and	and	CCONJ
eblip-29947	121	3	jacoby	jacoby	PROPN
eblip-29947	121	4	(	(	PUNCT
eblip-29947	121	5	2018	2018	NUM
eblip-29947	121	6	)	)	PUNCT
eblip-29947	121	7	,	,	PUNCT
eblip-29947	121	8	studying	study	VERB
eblip-29947	121	9	referrals	referral	NOUN
eblip-29947	121	10	given	give	VERB
eblip-29947	121	11	in	in	ADP
eblip-29947	121	12	chat	chat	NOUN
eblip-29947	121	13	,	,	PUNCT
eblip-29947	121	14	compared	compare	VERB
eblip-29947	121	15	the	the	DET
eblip-29947	121	16	read	read	ADJ
eblip-29947	121	17	scale	scale	NOUN
eblip-29947	121	18	to	to	ADP
eblip-29947	121	19	their	their	PRON
eblip-29947	121	20	own	own	ADJ
eblip-29947	121	21	categories	category	NOUN
eblip-29947	121	22	of	of	ADP
eblip-29947	121	23	referral	referral	NOUN
eblip-29947	121	24	needed	need	VERB
eblip-29947	121	25	,	,	PUNCT
eblip-29947	121	26	referral	referral	NOUN
eblip-29947	121	27	provided	provide	VERB
eblip-29947	121	28	,	,	PUNCT
eblip-29947	121	29	appropriate	appropriate	ADJ
eblip-29947	121	30	referral	referral	NOUN
eblip-29947	121	31	,	,	PUNCT
eblip-29947	121	32	and	and	CCONJ
eblip-29947	121	33	referral	referral	ADJ
eblip-29947	121	34	gap	gap	NOUN
eblip-29947	121	35	.	.	PUNCT
eblip-29947	122	1	they	they	PRON
eblip-29947	122	2	found	find	VERB
eblip-29947	122	3	that	that	SCONJ
eblip-29947	122	4	referrals	referral	NOUN
eblip-29947	122	5	happened	happen	VERB
eblip-29947	122	6	more	more	ADV
eblip-29947	122	7	often	often	ADV
eblip-29947	122	8	as	as	SCONJ
eblip-29947	122	9	the	the	DET
eblip-29947	122	10	complexity	complexity	NOUN
eblip-29947	122	11	of	of	ADP
eblip-29947	122	12	the	the	DET
eblip-29947	122	13	question	question	NOUN
eblip-29947	122	14	increased	increase	VERB
eblip-29947	122	15	,	,	PUNCT
eblip-29947	122	16	and	and	CCONJ
eblip-29947	122	17	also	also	ADV
eblip-29947	122	18	found	find	VERB
eblip-29947	122	19	that	that	SCONJ
eblip-29947	122	20	the	the	DET
eblip-29947	122	21	referral	referral	ADJ
eblip-29947	122	22	gap	gap	NOUN
eblip-29947	122	23	,	,	PUNCT
eblip-29947	122	24	or	or	CCONJ
eblip-29947	122	25	rate	rate	NOUN
eblip-29947	122	26	at	at	ADP
eblip-29947	122	27	which	which	PRON
eblip-29947	122	28	a	a	DET
eblip-29947	122	29	referral	referral	NOUN
eblip-29947	122	30	was	be	AUX
eblip-29947	122	31	warranted	warrant	VERB
eblip-29947	122	32	but	but	CCONJ
eblip-29947	122	33	not	not	PART
eblip-29947	122	34	given	give	VERB
eblip-29947	122	35	,	,	PUNCT
eblip-29947	122	36	also	also	ADV
eblip-29947	122	37	went	go	VERB
eblip-29947	122	38	up	up	ADP
eblip-29947	122	39	with	with	ADP
eblip-29947	122	40	the	the	DET
eblip-29947	122	41	complexity	complexity	NOUN
eblip-29947	122	42	of	of	ADP
eblip-29947	122	43	the	the	DET
eblip-29947	122	44	interaction	interaction	NOUN
eblip-29947	122	45	as	as	SCONJ
eblip-29947	122	46	designated	designate	VERB
eblip-29947	122	47	by	by	ADP
eblip-29947	122	48	the	the	DET
eblip-29947	122	49	read	read	NOUN
eblip-29947	122	50	scale	scale	NOUN
eblip-29947	122	51	.	.	PUNCT
eblip-29947	122	52	  	  	SPACE
eblip-29947	123	1	other	other	ADJ
eblip-29947	123	2	metrics	metric	NOUN
eblip-29947	123	3	used	use	VERB
eblip-29947	123	4	in	in	ADP
eblip-29947	123	5	conjunction	conjunction	NOUN
eblip-29947	123	6	with	with	ADP
eblip-29947	123	7	the	the	DET
eblip-29947	123	8	read	read	NOUN
eblip-29947	123	9	scale	scale	NOUN
eblip-29947	123	10	to	to	PART
eblip-29947	123	11	determine	determine	VERB
eblip-29947	123	12	service	service	NOUN
eblip-29947	123	13	patterns	pattern	NOUN
eblip-29947	123	14	included	include	VERB
eblip-29947	123	15	staffing	staffing	NOUN
eblip-29947	123	16	types	type	NOUN
eblip-29947	123	17	(	(	PUNCT
eblip-29947	123	18	keyes	keyes	PROPN
eblip-29947	123	19	&	&	CCONJ
eblip-29947	123	20	dworak	dworak	PROPN
eblip-29947	123	21	,	,	PUNCT
eblip-29947	123	22	2017	2017	NUM
eblip-29947	123	23	)	)	PUNCT
eblip-29947	123	24	,	,	PUNCT
eblip-29947	123	25	delivery	delivery	NOUN
eblip-29947	123	26	mode	mode	NOUN
eblip-29947	123	27	(	(	PUNCT
eblip-29947	123	28	asher	asher	PROPN
eblip-29947	123	29	,	,	PUNCT
eblip-29947	123	30	2014	2014	NUM
eblip-29947	123	31	;	;	PUNCT
eblip-29947	123	32	gerlich	gerlich	PROPN
eblip-29947	123	33	&	&	CCONJ
eblip-29947	123	34	berard	berard	PROPN
eblip-29947	123	35	,	,	PUNCT
eblip-29947	123	36	2010	2010	NUM
eblip-29947	123	37	;	;	PUNCT
eblip-29947	123	38	maloney	maloney	PROPN
eblip-29947	123	39	&	&	CCONJ
eblip-29947	123	40	kemp	kemp	PROPN
eblip-29947	123	41	,	,	PUNCT
eblip-29947	123	42	2015	2015	NUM
eblip-29947	123	43	;	;	PUNCT
eblip-29947	123	44	ward	ward	NOUN
eblip-29947	123	45	&	&	CCONJ
eblip-29947	123	46	jacoby	jacoby	PROPN
eblip-29947	123	47	,	,	PUNCT
eblip-29947	123	48	2018	2018	NUM
eblip-29947	123	49	)	)	PUNCT
eblip-29947	123	50	,	,	PUNCT
eblip-29947	123	51	length	length	NOUN
eblip-29947	123	52	of	of	ADP
eblip-29947	123	53	interaction	interaction	NOUN
eblip-29947	123	54	,	,	PUNCT
eblip-29947	123	55	and	and	CCONJ
eblip-29947	123	56	referral	referral	ADJ
eblip-29947	123	57	type	type	NOUN
eblip-29947	123	58	(	(	PUNCT
eblip-29947	123	59	ward	ward	NOUN
eblip-29947	123	60	&	&	CCONJ
eblip-29947	123	61	jacoby	jacoby	PROPN
eblip-29947	123	62	2018	2018	NUM
eblip-29947	123	63	)	)	PUNCT
eblip-29947	123	64	.	.	PUNCT
eblip-29947	123	65	  	  	SPACE
eblip-29947	124	1	goals	goal	NOUN
eblip-29947	124	2	of	of	ADP
eblip-29947	124	3	read	read	NOUN
eblip-29947	124	4	scale	scale	NOUN
eblip-29947	124	5	assessment	assessment	NOUN
eblip-29947	124	6	  	  	SPACE
eblip-29947	124	7	in	in	ADP
eblip-29947	124	8	some	some	DET
eblip-29947	124	9	cases	case	NOUN
eblip-29947	124	10	,	,	PUNCT
eblip-29947	124	11	such	such	ADJ
eblip-29947	124	12	as	as	ADP
eblip-29947	124	13	in	in	ADP
eblip-29947	124	14	larson	larson	PROPN
eblip-29947	124	15	et	et	PROPN
eblip-29947	124	16	al	al	PROPN
eblip-29947	124	17	.	.	PROPN
eblip-29947	124	18	(	(	PUNCT
eblip-29947	124	19	2014	2014	NUM
eblip-29947	124	20	)	)	PUNCT
eblip-29947	124	21	,	,	PUNCT
eblip-29947	124	22	the	the	DET
eblip-29947	124	23	read	read	ADJ
eblip-29947	124	24	scale	scale	NOUN
eblip-29947	124	25	chat	chat	NOUN
eblip-29947	124	26	data	datum	NOUN
eblip-29947	124	27	were	be	AUX
eblip-29947	124	28	reported	report	VERB
eblip-29947	124	29	as	as	ADP
eblip-29947	124	30	part	part	NOUN
eblip-29947	124	31	of	of	ADP
eblip-29947	124	32	an	an	DET
eblip-29947	124	33	overall	overall	ADJ
eblip-29947	124	34	assessment	assessment	NOUN
eblip-29947	124	35	of	of	ADP
eblip-29947	124	36	reference	reference	NOUN
eblip-29947	124	37	services	service	NOUN
eblip-29947	124	38	,	,	PUNCT
eblip-29947	124	39	for	for	ADP
eblip-29947	124	40	which	which	PRON
eblip-29947	124	41	there	there	PRON
eblip-29947	124	42	was	be	VERB
eblip-29947	124	43	no	no	DET
eblip-29947	124	44	particular	particular	ADJ
eblip-29947	124	45	insight	insight	NOUN
eblip-29947	124	46	or	or	CCONJ
eblip-29947	124	47	assessment	assessment	NOUN
eblip-29947	124	48	-	-	PUNCT
eblip-29947	124	49	related	relate	VERB
eblip-29947	124	50	decision	decision	NOUN
eblip-29947	124	51	that	that	PRON
eblip-29947	124	52	the	the	DET
eblip-29947	124	53	authors	author	NOUN
eblip-29947	124	54	were	be	AUX
eblip-29947	124	55	using	use	VERB
eblip-29947	124	56	the	the	DET
eblip-29947	124	57	read	read	ADJ
eblip-29947	124	58	scale	scale	NOUN
eblip-29947	124	59	to	to	PART
eblip-29947	124	60	understand	understand	VERB
eblip-29947	124	61	.	.	PUNCT
eblip-29947	125	1	in	in	ADP
eblip-29947	125	2	one	one	NUM
eblip-29947	125	3	case	case	NOUN
eblip-29947	125	4	,	,	PUNCT
eblip-29947	125	5	the	the	DET
eblip-29947	125	6	read	read	NOUN
eblip-29947	125	7	scale	scale	NOUN
eblip-29947	125	8	ratings	rating	NOUN
eblip-29947	125	9	were	be	AUX
eblip-29947	125	10	used	use	VERB
eblip-29947	125	11	as	as	ADP
eblip-29947	125	12	a	a	DET
eblip-29947	125	13	cut	cut	NOUN
eblip-29947	125	14	off	off	ADP
eblip-29947	125	15	for	for	ADP
eblip-29947	125	16	including	include	VERB
eblip-29947	125	17	transactions	transaction	NOUN
eblip-29947	125	18	in	in	ADP
eblip-29947	125	19	a	a	DET
eblip-29947	125	20	different	different	ADJ
eblip-29947	125	21	assessment	assessment	NOUN
eblip-29947	125	22	effort	effort	NOUN
eblip-29947	125	23	(	(	PUNCT
eblip-29947	125	24	valentine	valentine	NOUN
eblip-29947	125	25	&	&	CCONJ
eblip-29947	125	26	moss	moss	NOUN
eblip-29947	125	27	,	,	PUNCT
eblip-29947	125	28	2017	2017	NUM
eblip-29947	125	29	)	)	PUNCT
eblip-29947	125	30	.	.	PUNCT
eblip-29947	126	1	gerlich	gerlich	PROPN
eblip-29947	126	2	and	and	CCONJ
eblip-29947	126	3	berard	berard	PROPN
eblip-29947	126	4	(	(	PUNCT
eblip-29947	126	5	2010	2010	NUM
eblip-29947	126	6	)	)	PUNCT
eblip-29947	126	7	and	and	CCONJ
eblip-29947	126	8	belanger	belanger	PROPN
eblip-29947	126	9	et	et	PROPN
eblip-29947	126	10	al	al	PROPN
eblip-29947	126	11	.	.	PROPN
eblip-29947	127	1	(	(	PUNCT
eblip-29947	127	2	2016	2016	NUM
eblip-29947	127	3	)	)	PUNCT
eblip-29947	127	4	were	be	AUX
eblip-29947	127	5	interested	interested	ADJ
eblip-29947	127	6	in	in	ADP
eblip-29947	127	7	assessing	assess	VERB
eblip-29947	127	8	the	the	DET
eblip-29947	127	9	read	read	NOUN
eblip-29947	127	10	scale	scale	NOUN
eblip-29947	127	11	itself	itself	PRON
eblip-29947	127	12	,	,	PUNCT
eblip-29947	127	13	the	the	DET
eblip-29947	127	14	latter	latter	ADJ
eblip-29947	127	15	concluding	conclude	VERB
eblip-29947	127	16	that	that	SCONJ
eblip-29947	127	17	the	the	DET
eblip-29947	127	18	read	read	NOUN
eblip-29947	127	19	scale	scale	NOUN
eblip-29947	127	20	did	do	AUX
eblip-29947	127	21	not	not	PART
eblip-29947	127	22	provide	provide	VERB
eblip-29947	127	23	a	a	DET
eblip-29947	127	24	sufficiently	sufficiently	ADV
eblip-29947	127	25	nuanced	nuanced	ADJ
eblip-29947	127	26	understanding	understanding	NOUN
eblip-29947	127	27	of	of	ADP
eblip-29947	127	28	the	the	DET
eblip-29947	127	29	complexities	complexity	NOUN
eblip-29947	127	30	of	of	ADP
eblip-29947	127	31	chat	chat	NOUN
eblip-29947	127	32	service	service	NOUN
eblip-29947	127	33	provision	provision	NOUN
eblip-29947	127	34	.	.	PUNCT
eblip-29947	127	35	  	  	SPACE
eblip-29947	128	1	several	several	ADJ
eblip-29947	128	2	uses	use	NOUN
eblip-29947	128	3	for	for	ADP
eblip-29947	128	4	the	the	DET
eblip-29947	128	5	read	read	NOUN
eblip-29947	128	6	scale	scale	NOUN
eblip-29947	128	7	were	be	AUX
eblip-29947	128	8	found	find	VERB
eblip-29947	128	9	in	in	ADP
eblip-29947	128	10	multiple	multiple	ADJ
eblip-29947	128	11	articles	article	NOUN
eblip-29947	128	12	,	,	PUNCT
eblip-29947	128	13	and	and	CCONJ
eblip-29947	128	14	these	these	PRON
eblip-29947	128	15	are	be	AUX
eblip-29947	128	16	summarized	summarize	VERB
eblip-29947	128	17	below	below	ADV
eblip-29947	128	18	.	.	PUNCT
eblip-29947	128	19	  	  	SPACE
eblip-29947	129	1	staffing	staffing	NOUN
eblip-29947	129	2	needs	need	VERB
eblip-29947	129	3	  	  	SPACE
eblip-29947	129	4	eleven	eleven	NUM
eblip-29947	129	5	articles	article	NOUN
eblip-29947	129	6	used	use	VERB
eblip-29947	129	7	the	the	DET
eblip-29947	129	8	read	read	ADJ
eblip-29947	129	9	scale	scale	NOUN
eblip-29947	129	10	to	to	PART
eblip-29947	129	11	determine	determine	VERB
eblip-29947	129	12	appropriate	appropriate	ADJ
eblip-29947	129	13	staff	staff	NOUN
eblip-29947	129	14	allocation	allocation	NOUN
eblip-29947	129	15	,	,	PUNCT
eblip-29947	129	16	with	with	ADP
eblip-29947	129	17	the	the	DET
eblip-29947	129	18	most	most	ADV
eblip-29947	129	19	common	common	ADJ
eblip-29947	129	20	approach	approach	NOUN
eblip-29947	129	21	being	be	AUX
eblip-29947	129	22	to	to	PART
eblip-29947	129	23	match	match	VERB
eblip-29947	129	24	read	read	NOUN
eblip-29947	129	25	scale	scale	NOUN
eblip-29947	129	26	ratings	rating	NOUN
eblip-29947	129	27	with	with	ADP
eblip-29947	129	28	the	the	DET
eblip-29947	129	29	level	level	NOUN
eblip-29947	129	30	of	of	ADP
eblip-29947	129	31	expertise	expertise	NOUN
eblip-29947	129	32	required	require	VERB
eblip-29947	129	33	of	of	ADP
eblip-29947	129	34	the	the	DET
eblip-29947	129	35	reference	reference	NOUN
eblip-29947	129	36	staff	staff	NOUN
eblip-29947	129	37	.	.	PUNCT
eblip-29947	130	1	often	often	ADV
eblip-29947	130	2	the	the	DET
eblip-29947	130	3	six	six	NUM
eblip-29947	130	4	-	-	PUNCT
eblip-29947	130	5	point	point	NOUN
eblip-29947	130	6	scale	scale	NOUN
eblip-29947	130	7	was	be	AUX
eblip-29947	130	8	reduced	reduce	VERB
eblip-29947	130	9	,	,	PUNCT
eblip-29947	130	10	in	in	ADP
eblip-29947	130	11	the	the	DET
eblip-29947	130	12	data	datum	NOUN
eblip-29947	130	13	analysis	analysis	NOUN
eblip-29947	130	14	,	,	PUNCT
eblip-29947	130	15	to	to	ADP
eblip-29947	130	16	two	two	NUM
eblip-29947	130	17	broad	broad	ADJ
eblip-29947	130	18	categories	category	NOUN
eblip-29947	130	19	:	:	PUNCT
eblip-29947	130	20	ratings	rating	NOUN
eblip-29947	130	21	that	that	PRON
eblip-29947	130	22	indicate	indicate	VERB
eblip-29947	130	23	a	a	DET
eblip-29947	130	24	need	need	NOUN
eblip-29947	130	25	for	for	ADP
eblip-29947	130	26	professional	professional	ADJ
eblip-29947	130	27	expertise	expertise	NOUN
eblip-29947	130	28	,	,	PUNCT
eblip-29947	130	29	and	and	CCONJ
eblip-29947	130	30	those	those	PRON
eblip-29947	130	31	that	that	PRON
eblip-29947	130	32	do	do	VERB
eblip-29947	130	33	not	not	PART
eblip-29947	130	34	.	.	PUNCT
eblip-29947	131	1	this	this	DET
eblip-29947	131	2	sort	sort	NOUN
eblip-29947	131	3	of	of	ADP
eblip-29947	131	4	grouping	grouping	NOUN
eblip-29947	131	5	is	be	AUX
eblip-29947	131	6	implied	imply	VERB
eblip-29947	131	7	by	by	ADP
eblip-29947	131	8	the	the	DET
eblip-29947	131	9	logo	logo	NOUN
eblip-29947	131	10	for	for	ADP
eblip-29947	131	11	the	the	DET
eblip-29947	131	12	read	read	NOUN
eblip-29947	131	13	scale	scale	NOUN
eblip-29947	131	14	,	,	PUNCT
eblip-29947	131	15	which	which	PRON
eblip-29947	131	16	depicts	depict	VERB
eblip-29947	131	17	lines	line	NOUN
eblip-29947	131	18	separating	separate	VERB
eblip-29947	131	19	5	5	NUM
eblip-29947	131	20	and	and	CCONJ
eblip-29947	131	21	6	6	NUM
eblip-29947	131	22	from	from	ADP
eblip-29947	131	23	the	the	DET
eblip-29947	131	24	lower	low	ADJ
eblip-29947	131	25	numbers	number	NOUN
eblip-29947	131	26	on	on	ADP
eblip-29947	131	27	the	the	DET
eblip-29947	131	28	scale	scale	NOUN
eblip-29947	131	29	.	.	PUNCT
eblip-29947	132	1	this	this	DET
eblip-29947	132	2	division	division	NOUN
eblip-29947	132	3	is	be	AUX
eblip-29947	132	4	not	not	PART
eblip-29947	132	5	explicit	explicit	ADJ
eblip-29947	132	6	in	in	ADP
eblip-29947	132	7	the	the	DET
eblip-29947	132	8	scale	scale	NOUN
eblip-29947	132	9	’s	’s	PART
eblip-29947	132	10	definition	definition	NOUN
eblip-29947	132	11	,	,	PUNCT
eblip-29947	132	12	however	however	ADV
eblip-29947	132	13	,	,	PUNCT
eblip-29947	132	14	and	and	CCONJ
eblip-29947	132	15	as	as	SCONJ
eblip-29947	132	16	discussed	discuss	VERB
eblip-29947	132	17	above	above	ADV
eblip-29947	132	18	,	,	PUNCT
eblip-29947	132	19	institutions	institution	NOUN
eblip-29947	132	20	located	locate	VERB
eblip-29947	132	21	this	this	DET
eblip-29947	132	22	split	split	NOUN
eblip-29947	132	23	at	at	ADP
eblip-29947	132	24	varying	vary	VERB
eblip-29947	132	25	points	point	NOUN
eblip-29947	132	26	on	on	ADP
eblip-29947	132	27	the	the	DET
eblip-29947	132	28	scale	scale	NOUN
eblip-29947	132	29	.	.	PUNCT
eblip-29947	132	30	  	  	SPACE
eblip-29947	133	1	researchers	researcher	NOUN
eblip-29947	133	2	found	find	VERB
eblip-29947	133	3	evidence	evidence	NOUN
eblip-29947	133	4	to	to	PART
eblip-29947	133	5	support	support	VERB
eblip-29947	133	6	a	a	DET
eblip-29947	133	7	variety	variety	NOUN
eblip-29947	133	8	of	of	ADP
eblip-29947	133	9	staffing	staffing	NOUN
eblip-29947	133	10	recommendations	recommendation	NOUN
eblip-29947	133	11	,	,	PUNCT
eblip-29947	133	12	both	both	CCONJ
eblip-29947	133	13	in	in	ADP
eblip-29947	133	14	terms	term	NOUN
eblip-29947	133	15	of	of	ADP
eblip-29947	133	16	number	number	NOUN
eblip-29947	133	17	of	of	ADP
eblip-29947	133	18	staff	staff	NOUN
eblip-29947	133	19	assigned	assign	VERB
eblip-29947	133	20	to	to	ADP
eblip-29947	133	21	providing	provide	VERB
eblip-29947	133	22	the	the	DET
eblip-29947	133	23	service	service	NOUN
eblip-29947	133	24	and	and	CCONJ
eblip-29947	133	25	the	the	DET
eblip-29947	133	26	level	level	NOUN
eblip-29947	133	27	of	of	ADP
eblip-29947	133	28	experience	experience	NOUN
eblip-29947	133	29	of	of	ADP
eblip-29947	133	30	staff	staff	NOUN
eblip-29947	133	31	providing	provide	VERB
eblip-29947	133	32	the	the	DET
eblip-29947	133	33	chat	chat	PROPN
eblip-29947	133	34	service	service	NOUN
eblip-29947	133	35	.	.	PUNCT
eblip-29947	134	1	kemp	kemp	PROPN
eblip-29947	134	2	et	et	PROPN
eblip-29947	134	3	al	al	PROPN
eblip-29947	134	4	.	.	PROPN
eblip-29947	134	5	(	(	PUNCT
eblip-29947	134	6	2015	2015	NUM
eblip-29947	134	7	)	)	PUNCT
eblip-29947	134	8	and	and	CCONJ
eblip-29947	134	9	maloney	maloney	PROPN
eblip-29947	134	10	and	and	CCONJ
eblip-29947	134	11	kemp	kemp	PROPN
eblip-29947	134	12	(	(	PUNCT
eblip-29947	134	13	2015	2015	NUM
eblip-29947	134	14	)	)	PUNCT
eblip-29947	134	15	,	,	PUNCT
eblip-29947	134	16	studying	study	VERB
eblip-29947	134	17	the	the	DET
eblip-29947	134	18	implementation	implementation	NOUN
eblip-29947	134	19	of	of	ADP
eblip-29947	134	20	a	a	DET
eblip-29947	134	21	proactive	proactive	ADJ
eblip-29947	134	22	chat	chat	NOUN
eblip-29947	134	23	system	system	NOUN
eblip-29947	134	24	at	at	ADP
eblip-29947	134	25	the	the	DET
eblip-29947	134	26	university	university	PROPN
eblip-29947	134	27	of	of	ADP
eblip-29947	134	28	texas	texas	PROPN
eblip-29947	134	29	-	-	PUNCT
eblip-29947	134	30	san	san	PROPN
eblip-29947	134	31	antonio	antonio	PROPN
eblip-29947	134	32	library	library	PROPN
eblip-29947	134	33	,	,	PUNCT
eblip-29947	134	34	found	find	VERB
eblip-29947	134	35	an	an	DET
eblip-29947	134	36	increase	increase	NOUN
eblip-29947	134	37	in	in	ADP
eblip-29947	134	38	complex	complex	ADJ
eblip-29947	134	39	questions	question	NOUN
eblip-29947	134	40	through	through	ADP
eblip-29947	134	41	the	the	DET
eblip-29947	134	42	proactive	proactive	ADJ
eblip-29947	134	43	system	system	NOUN
eblip-29947	134	44	.	.	PUNCT
eblip-29947	135	1	because	because	SCONJ
eblip-29947	135	2	they	they	PRON
eblip-29947	135	3	defined	define	VERB
eblip-29947	135	4	read	read	NOUN
eblip-29947	135	5	scale	scale	NOUN
eblip-29947	135	6	4	4	NUM
eblip-29947	135	7	and	and	CCONJ
eblip-29947	135	8	above	above	ADV
eblip-29947	135	9	as	as	ADP
eblip-29947	135	10	needing	need	VERB
eblip-29947	135	11	librarian	librarian	ADJ
eblip-29947	135	12	-	-	PUNCT
eblip-29947	135	13	level	level	NOUN
eblip-29947	135	14	attention	attention	NOUN
eblip-29947	135	15	,	,	PUNCT
eblip-29947	135	16	an	an	DET
eblip-29947	135	17	increase	increase	NOUN
eblip-29947	135	18	in	in	ADP
eblip-29947	135	19	librarians	librarian	NOUN
eblip-29947	135	20	was	be	AUX
eblip-29947	135	21	needed	need	VERB
eblip-29947	135	22	to	to	PART
eblip-29947	135	23	field	field	VERB
eblip-29947	135	24	the	the	DET
eblip-29947	135	25	more	more	ADV
eblip-29947	135	26	frequent	frequent	ADJ
eblip-29947	135	27	,	,	PUNCT
eblip-29947	135	28	complex	complex	ADJ
eblip-29947	135	29	questions	question	NOUN
eblip-29947	135	30	,	,	PUNCT
eblip-29947	135	31	and	and	CCONJ
eblip-29947	135	32	they	they	PRON
eblip-29947	135	33	subsequently	subsequently	ADV
eblip-29947	135	34	used	use	VERB
eblip-29947	135	35	a	a	DET
eblip-29947	135	36	multi	multi	ADJ
eblip-29947	135	37	-	-	ADJ
eblip-29947	135	38	pronged	pronged	ADJ
eblip-29947	135	39	approach	approach	NOUN
eblip-29947	135	40	to	to	PART
eblip-29947	135	41	get	get	VERB
eblip-29947	135	42	more	more	ADJ
eblip-29947	135	43	librarians	librarian	NOUN
eblip-29947	135	44	into	into	ADP
eblip-29947	135	45	the	the	DET
eblip-29947	135	46	chat	chat	NOUN
eblip-29947	135	47	staffing	staffing	NOUN
eblip-29947	135	48	mix	mix	NOUN
eblip-29947	135	49	(	(	PUNCT
eblip-29947	135	50	kemp	kemp	PROPN
eblip-29947	135	51	et	et	PROPN
eblip-29947	135	52	al	al	PROPN
eblip-29947	135	53	.	.	PROPN
eblip-29947	135	54	,	,	PUNCT
eblip-29947	135	55	2015	2015	NUM
eblip-29947	135	56	)	)	PUNCT
eblip-29947	135	57	.	.	PUNCT
eblip-29947	136	1	similarly	similarly	ADV
eblip-29947	136	2	,	,	PUNCT
eblip-29947	136	3	bungaro	bungaro	NOUN
eblip-29947	136	4	et	et	PROPN
eblip-29947	136	5	al	al	PROPN
eblip-29947	136	6	.	.	PROPN
eblip-29947	136	7	(	(	PUNCT
eblip-29947	136	8	2017	2017	NUM
eblip-29947	136	9	)	)	PUNCT
eblip-29947	136	10	found	find	VERB
eblip-29947	136	11	evidence	evidence	NOUN
eblip-29947	136	12	to	to	PART
eblip-29947	136	13	maintain	maintain	VERB
eblip-29947	136	14	and	and	CCONJ
eblip-29947	136	15	keep	keep	VERB
eblip-29947	136	16	subject	subject	NOUN
eblip-29947	136	17	librarians	librarian	NOUN
eblip-29947	136	18	answering	answer	VERB
eblip-29947	136	19	a	a	DET
eblip-29947	136	20	subject	subject	ADJ
eblip-29947	136	21	-	-	PUNCT
eblip-29947	136	22	specific	specific	ADJ
eblip-29947	136	23	chat	chat	NOUN
eblip-29947	136	24	channel	channel	NOUN
eblip-29947	136	25	,	,	PUNCT
eblip-29947	136	26	whereas	whereas	SCONJ
eblip-29947	136	27	they	they	PRON
eblip-29947	136	28	assumed	assume	VERB
eblip-29947	136	29	generalist	generalist	ADJ
eblip-29947	136	30	librarians	librarian	NOUN
eblip-29947	136	31	could	could	AUX
eblip-29947	136	32	adequately	adequately	ADV
eblip-29947	136	33	answer	answer	VERB
eblip-29947	136	34	read	read	NOUN
eblip-29947	136	35	scale	scale	NOUN
eblip-29947	136	36	1	1	NUM
eblip-29947	136	37	-	-	SYM
eblip-29947	136	38	3	3	NUM
eblip-29947	136	39	.	.	PUNCT
eblip-29947	137	1	further	further	ADJ
eblip-29947	137	2	evidence	evidence	NOUN
eblip-29947	137	3	was	be	AUX
eblip-29947	137	4	found	find	VERB
eblip-29947	137	5	to	to	PART
eblip-29947	137	6	keep	keep	VERB
eblip-29947	137	7	professional	professional	ADJ
eblip-29947	137	8	librarians	librarian	NOUN
eblip-29947	137	9	answering	answer	VERB
eblip-29947	137	10	chat	chat	NOUN
eblip-29947	137	11	,	,	PUNCT
eblip-29947	137	12	arguing	argue	VERB
eblip-29947	137	13	that	that	SCONJ
eblip-29947	137	14	outsourcing	outsource	VERB
eblip-29947	137	15	late	late	ADJ
eblip-29947	137	16	night	night	NOUN
eblip-29947	137	17	chat	chat	PROPN
eblip-29947	137	18	service	service	NOUN
eblip-29947	137	19	to	to	ADP
eblip-29947	137	20	consortial	consortial	ADJ
eblip-29947	137	21	librarians	librarian	NOUN
eblip-29947	137	22	resulted	result	VERB
eblip-29947	137	23	in	in	ADP
eblip-29947	137	24	decreased	decrease	VERB
eblip-29947	137	25	quality	quality	NOUN
eblip-29947	137	26	of	of	ADP
eblip-29947	137	27	service	service	NOUN
eblip-29947	137	28	(	(	PUNCT
eblip-29947	137	29	kayongo	kayongo	PROPN
eblip-29947	137	30	&	&	CCONJ
eblip-29947	137	31	van	van	PROPN
eblip-29947	137	32	jacob	jacob	PROPN
eblip-29947	137	33	,	,	PUNCT
eblip-29947	137	34	2011	2011	NUM
eblip-29947	137	35	)	)	PUNCT
eblip-29947	137	36	.	.	PUNCT
eblip-29947	137	37	  	  	SPACE
eblip-29947	138	1	while	while	SCONJ
eblip-29947	138	2	some	some	DET
eblip-29947	138	3	researchers	researcher	NOUN
eblip-29947	138	4	found	find	VERB
eblip-29947	138	5	evidence	evidence	NOUN
eblip-29947	138	6	for	for	ADP
eblip-29947	138	7	staffing	staffing	NOUN
eblip-29947	138	8	increases	increase	NOUN
eblip-29947	138	9	,	,	PUNCT
eblip-29947	138	10	ward	ward	NOUN
eblip-29947	138	11	and	and	CCONJ
eblip-29947	138	12	jacoby	jacoby	PROPN
eblip-29947	138	13	(	(	PUNCT
eblip-29947	138	14	2012	2012	NUM
eblip-29947	138	15	)	)	PUNCT
eblip-29947	138	16	found	find	VERB
eblip-29947	138	17	that	that	SCONJ
eblip-29947	138	18	a	a	DET
eblip-29947	138	19	rearrangement	rearrangement	NOUN
eblip-29947	138	20	of	of	ADP
eblip-29947	138	21	staff	staff	NOUN
eblip-29947	138	22	to	to	PART
eblip-29947	138	23	match	match	VERB
eblip-29947	138	24	hour	hour	NOUN
eblip-29947	138	25	-	-	PUNCT
eblip-29947	138	26	by	by	ADP
eblip-29947	138	27	-	-	PUNCT
eblip-29947	138	28	hour	hour	NOUN
eblip-29947	138	29	patterns	pattern	NOUN
eblip-29947	138	30	in	in	ADP
eblip-29947	138	31	chat	chat	NOUN
eblip-29947	138	32	may	may	AUX
eblip-29947	138	33	optimize	optimize	VERB
eblip-29947	138	34	which	which	DET
eblip-29947	138	35	staff	staff	NOUN
eblip-29947	138	36	are	be	AUX
eblip-29947	138	37	most	most	ADV
eblip-29947	138	38	likely	likely	ADJ
eblip-29947	138	39	to	to	PART
eblip-29947	138	40	receive	receive	VERB
eblip-29947	138	41	the	the	DET
eblip-29947	138	42	most	most	ADV
eblip-29947	138	43	complex	complex	ADJ
eblip-29947	138	44	questions	question	NOUN
eblip-29947	138	45	.	.	PUNCT
eblip-29947	139	1	however	however	ADV
eblip-29947	139	2	,	,	PUNCT
eblip-29947	139	3	the	the	DET
eblip-29947	139	4	researchers	researcher	NOUN
eblip-29947	139	5	ultimately	ultimately	ADV
eblip-29947	139	6	recommended	recommend	VERB
eblip-29947	139	7	a	a	DET
eblip-29947	139	8	reduction	reduction	NOUN
eblip-29947	139	9	in	in	ADP
eblip-29947	139	10	the	the	DET
eblip-29947	139	11	experience	experience	NOUN
eblip-29947	139	12	level	level	NOUN
eblip-29947	139	13	of	of	ADP
eblip-29947	139	14	chat	chat	NOUN
eblip-29947	139	15	staff	staff	NOUN
eblip-29947	139	16	,	,	PUNCT
eblip-29947	139	17	shifting	shift	VERB
eblip-29947	139	18	to	to	PART
eblip-29947	139	19	graduate	graduate	VERB
eblip-29947	139	20	students	student	NOUN
eblip-29947	139	21	exclusively	exclusively	ADV
eblip-29947	139	22	.	.	PUNCT
eblip-29947	140	1	in	in	ADP
eblip-29947	140	2	another	another	DET
eblip-29947	140	3	study	study	NOUN
eblip-29947	140	4	,	,	PUNCT
eblip-29947	140	5	keyes	keyes	PROPN
eblip-29947	140	6	and	and	CCONJ
eblip-29947	140	7	dworak	dworak	PROPN
eblip-29947	140	8	(	(	PUNCT
eblip-29947	140	9	2017	2017	NUM
eblip-29947	140	10	)	)	PUNCT
eblip-29947	140	11	found	find	VERB
eblip-29947	140	12	evidence	evidence	NOUN
eblip-29947	140	13	to	to	PART
eblip-29947	140	14	recommend	recommend	VERB
eblip-29947	140	15	a	a	DET
eblip-29947	140	16	reduction	reduction	NOUN
eblip-29947	140	17	in	in	ADP
eblip-29947	140	18	professional	professional	ADJ
eblip-29947	140	19	level	level	NOUN
eblip-29947	140	20	/	/	SYM
eblip-29947	140	21	experience	experience	NOUN
eblip-29947	140	22	.	.	PUNCT
eblip-29947	141	1	keyes	keye	NOUN
eblip-29947	141	2	and	and	CCONJ
eblip-29947	141	3	dworak	dworak	PROPN
eblip-29947	141	4	noted	note	VERB
eblip-29947	141	5	that	that	SCONJ
eblip-29947	141	6	undergraduate	undergraduate	ADJ
eblip-29947	141	7	students	student	NOUN
eblip-29947	141	8	could	could	AUX
eblip-29947	141	9	adequately	adequately	ADV
eblip-29947	141	10	field	field	VERB
eblip-29947	141	11	chat	chat	NOUN
eblip-29947	141	12	at	at	ADP
eblip-29947	141	13	the	the	DET
eblip-29947	141	14	read	read	ADJ
eblip-29947	141	15	scale	scale	NOUN
eblip-29947	141	16	1	1	NUM
eblip-29947	141	17	-	-	SYM
eblip-29947	141	18	3	3	NUM
eblip-29947	141	19	level	level	NOUN
eblip-29947	141	20	.	.	PUNCT
eblip-29947	141	21	  	  	SPACE
eblip-29947	142	1	while	while	SCONJ
eblip-29947	142	2	many	many	ADJ
eblip-29947	142	3	supported	support	VERB
eblip-29947	142	4	point	point	NOUN
eblip-29947	142	5	-	-	PUNCT
eblip-29947	142	6	of	of	ADP
eblip-29947	142	7	-	-	PUNCT
eblip-29947	142	8	need	need	NOUN
eblip-29947	142	9	staffing	staffing	NOUN
eblip-29947	142	10	with	with	ADP
eblip-29947	142	11	experienced	experienced	ADJ
eblip-29947	142	12	or	or	CCONJ
eblip-29947	142	13	professional	professional	ADJ
eblip-29947	142	14	librarians	librarian	NOUN
eblip-29947	142	15	,	,	PUNCT
eblip-29947	142	16	some	some	PRON
eblip-29947	142	17	suggest	suggest	VERB
eblip-29947	142	18	the	the	DET
eblip-29947	142	19	tiered	tiered	ADJ
eblip-29947	142	20	model	model	NOUN
eblip-29947	142	21	was	be	AUX
eblip-29947	142	22	adequate	adequate	ADJ
eblip-29947	142	23	to	to	PART
eblip-29947	142	24	address	address	VERB
eblip-29947	142	25	complex	complex	ADJ
eblip-29947	142	26	questions	question	NOUN
eblip-29947	142	27	that	that	PRON
eblip-29947	142	28	could	could	AUX
eblip-29947	142	29	not	not	PART
eblip-29947	142	30	be	be	AUX
eblip-29947	142	31	answered	answer	VERB
eblip-29947	142	32	at	at	ADP
eblip-29947	142	33	the	the	DET
eblip-29947	142	34	time	time	NOUN
eblip-29947	142	35	they	they	PRON
eblip-29947	142	36	were	be	AUX
eblip-29947	142	37	asked	ask	VERB
eblip-29947	142	38	.	.	PUNCT
eblip-29947	143	1	in	in	ADP
eblip-29947	143	2	their	their	PRON
eblip-29947	143	3	study	study	NOUN
eblip-29947	143	4	examining	examine	VERB
eblip-29947	143	5	the	the	DET
eblip-29947	143	6	rates	rate	NOUN
eblip-29947	143	7	of	of	ADP
eblip-29947	143	8	referrals	referral	NOUN
eblip-29947	143	9	and	and	CCONJ
eblip-29947	143	10	whether	whether	SCONJ
eblip-29947	143	11	they	they	PRON
eblip-29947	143	12	occurred	occur	VERB
eblip-29947	143	13	as	as	SCONJ
eblip-29947	143	14	needed	need	VERB
eblip-29947	143	15	,	,	PUNCT
eblip-29947	143	16	ward	ward	NOUN
eblip-29947	143	17	and	and	CCONJ
eblip-29947	143	18	phetteplace	phetteplace	NOUN
eblip-29947	143	19	(	(	PUNCT
eblip-29947	143	20	2012	2012	NUM
eblip-29947	143	21	)	)	PUNCT
eblip-29947	143	22	found	find	VERB
eblip-29947	143	23	that	that	SCONJ
eblip-29947	143	24	while	while	SCONJ
eblip-29947	143	25	the	the	DET
eblip-29947	143	26	rates	rate	NOUN
eblip-29947	143	27	of	of	ADP
eblip-29947	143	28	referral	referral	NOUN
eblip-29947	143	29	went	go	VERB
eblip-29947	143	30	up	up	ADP
eblip-29947	143	31	with	with	ADP
eblip-29947	143	32	the	the	DET
eblip-29947	143	33	read	read	NOUN
eblip-29947	143	34	scale	scale	NOUN
eblip-29947	143	35	designation	designation	NOUN
eblip-29947	143	36	,	,	PUNCT
eblip-29947	143	37	so	so	ADV
eblip-29947	143	38	did	do	VERB
eblip-29947	143	39	the	the	DET
eblip-29947	143	40	rate	rate	NOUN
eblip-29947	143	41	of	of	ADP
eblip-29947	143	42	interactions	interaction	NOUN
eblip-29947	143	43	that	that	PRON
eblip-29947	143	44	should	should	AUX
eblip-29947	143	45	have	have	AUX
eblip-29947	143	46	included	include	VERB
eblip-29947	143	47	a	a	DET
eblip-29947	143	48	referral	referral	NOUN
eblip-29947	143	49	but	but	CCONJ
eblip-29947	143	50	did	do	VERB
eblip-29947	143	51	not	not	PART
eblip-29947	143	52	.	.	PUNCT
eblip-29947	144	1	the	the	DET
eblip-29947	144	2	referral	referral	ADJ
eblip-29947	144	3	ecosystem	ecosystem	NOUN
eblip-29947	144	4	was	be	AUX
eblip-29947	144	5	further	far	ADV
eblip-29947	144	6	complicated	complicated	ADJ
eblip-29947	144	7	with	with	ADP
eblip-29947	144	8	the	the	DET
eblip-29947	144	9	read	read	NOUN
eblip-29947	144	10	scale	scale	NOUN
eblip-29947	144	11	when	when	SCONJ
eblip-29947	144	12	staff	staff	NOUN
eblip-29947	144	13	members	member	NOUN
eblip-29947	144	14	sometimes	sometimes	ADV
eblip-29947	144	15	referred	refer	VERB
eblip-29947	144	16	questions	question	NOUN
eblip-29947	144	17	they	they	PRON
eblip-29947	144	18	rated	rate	VERB
eblip-29947	144	19	as	as	ADP
eblip-29947	144	20	complex	complex	ADJ
eblip-29947	144	21	,	,	PUNCT
eblip-29947	144	22	but	but	CCONJ
eblip-29947	144	23	gave	give	VERB
eblip-29947	144	24	little	little	ADJ
eblip-29947	144	25	effort	effort	NOUN
eblip-29947	144	26	to	to	PART
eblip-29947	144	27	answer	answer	VERB
eblip-29947	144	28	on	on	ADP
eblip-29947	144	29	the	the	DET
eblip-29947	144	30	spot	spot	NOUN
eblip-29947	144	31	(	(	PUNCT
eblip-29947	144	32	belanger	belanger	PROPN
eblip-29947	144	33	et	et	PROPN
eblip-29947	144	34	al	al	PROPN
eblip-29947	144	35	.	.	PROPN
eblip-29947	144	36	,	,	PUNCT
eblip-29947	144	37	2016	2016	NUM
eblip-29947	144	38	)	)	PUNCT
eblip-29947	144	39	.	.	PUNCT
eblip-29947	144	40	  	  	SPACE
eblip-29947	145	1	comparison	comparison	NOUN
eblip-29947	145	2	of	of	ADP
eblip-29947	145	3	reference	reference	NOUN
eblip-29947	145	4	configurations	configuration	NOUN
eblip-29947	145	5	  	  	SPACE
eblip-29947	145	6	researchers	researcher	NOUN
eblip-29947	145	7	in	in	ADP
eblip-29947	145	8	five	five	NUM
eblip-29947	145	9	articles	article	NOUN
eblip-29947	145	10	used	use	VERB
eblip-29947	145	11	the	the	DET
eblip-29947	145	12	read	read	NOUN
eblip-29947	145	13	ratings	rating	NOUN
eblip-29947	145	14	to	to	PART
eblip-29947	145	15	compare	compare	VERB
eblip-29947	145	16	different	different	ADJ
eblip-29947	145	17	types	type	NOUN
eblip-29947	145	18	of	of	ADP
eblip-29947	145	19	reference	reference	NOUN
eblip-29947	145	20	service	service	NOUN
eblip-29947	145	21	.	.	PUNCT
eblip-29947	146	1	four	four	NUM
eblip-29947	146	2	of	of	ADP
eblip-29947	146	3	the	the	DET
eblip-29947	146	4	five	five	NUM
eblip-29947	146	5	compared	compare	VERB
eblip-29947	146	6	passive	passive	ADJ
eblip-29947	146	7	and	and	CCONJ
eblip-29947	146	8	proactive	proactive	ADJ
eblip-29947	146	9	chat	chat	NOUN
eblip-29947	146	10	configurations	configuration	NOUN
eblip-29947	146	11	(	(	PUNCT
eblip-29947	146	12	demars	demar	NOUN
eblip-29947	146	13	et	et	PROPN
eblip-29947	146	14	al	al	PROPN
eblip-29947	146	15	.	.	PROPN
eblip-29947	146	16	,	,	PUNCT
eblip-29947	146	17	2018	2018	NUM
eblip-29947	146	18	;	;	PUNCT
eblip-29947	146	19	kemp	kemp	PROPN
eblip-29947	146	20	,	,	PUNCT
eblip-29947	146	21	et	et	PROPN
eblip-29947	146	22	al	al	PROPN
eblip-29947	146	23	.	.	PROPN
eblip-29947	146	24	,	,	PUNCT
eblip-29947	146	25	2015	2015	NUM
eblip-29947	146	26	;	;	PUNCT
eblip-29947	146	27	maloney	maloney	PROPN
eblip-29947	146	28	&	&	CCONJ
eblip-29947	146	29	kemp	kemp	PROPN
eblip-29947	146	30	,	,	PUNCT
eblip-29947	146	31	2015	2015	NUM
eblip-29947	146	32	;	;	PUNCT
eblip-29947	146	33	warner	warner	PROPN
eblip-29947	146	34	et	et	PROPN
eblip-29947	146	35	al	al	PROPN
eblip-29947	146	36	.	.	PROPN
eblip-29947	146	37	,	,	PUNCT
eblip-29947	146	38	2020	2020	NUM
eblip-29947	146	39	)	)	PUNCT
eblip-29947	146	40	.	.	PUNCT
eblip-29947	147	1	each	each	PRON
eblip-29947	147	2	of	of	ADP
eblip-29947	147	3	these	these	DET
eblip-29947	147	4	researchers	researcher	NOUN
eblip-29947	147	5	found	find	VERB
eblip-29947	147	6	that	that	SCONJ
eblip-29947	147	7	proactive	proactive	ADJ
eblip-29947	147	8	chat	chat	NOUN
eblip-29947	147	9	systems	system	NOUN
eblip-29947	147	10	resulted	result	VERB
eblip-29947	147	11	in	in	ADP
eblip-29947	147	12	more	more	ADJ
eblip-29947	147	13	complex	complex	ADJ
eblip-29947	147	14	transactions	transaction	NOUN
eblip-29947	147	15	than	than	ADP
eblip-29947	147	16	passive	passive	ADJ
eblip-29947	147	17	chat	chat	NOUN
eblip-29947	147	18	configurations	configuration	NOUN
eblip-29947	147	19	.	.	PUNCT
eblip-29947	148	1	stieve	stieve	VERB
eblip-29947	148	2	and	and	CCONJ
eblip-29947	148	3	wallace	wallace	PROPN
eblip-29947	148	4	(	(	PUNCT
eblip-29947	148	5	2018	2018	NUM
eblip-29947	148	6	)	)	PUNCT
eblip-29947	148	7	compared	compare	VERB
eblip-29947	148	8	sources	source	NOUN
eblip-29947	148	9	of	of	ADP
eblip-29947	148	10	chat	chat	NOUN
eblip-29947	148	11	transactions	transaction	NOUN
eblip-29947	148	12	,	,	PUNCT
eblip-29947	148	13	finding	find	VERB
eblip-29947	148	14	that	that	PRON
eblip-29947	148	15	read	read	NOUN
eblip-29947	148	16	scale	scale	NOUN
eblip-29947	148	17	ratings	rating	NOUN
eblip-29947	148	18	were	be	AUX
eblip-29947	148	19	higher	high	ADJ
eblip-29947	148	20	from	from	ADP
eblip-29947	148	21	within	within	ADP
eblip-29947	148	22	the	the	DET
eblip-29947	148	23	university	university	NOUN
eblip-29947	148	24	’s	’s	PART
eblip-29947	148	25	learning	learn	VERB
eblip-29947	148	26	management	management	NOUN
eblip-29947	148	27	system	system	NOUN
eblip-29947	148	28	as	as	SCONJ
eblip-29947	148	29	compared	compare	VERB
eblip-29947	148	30	to	to	ADP
eblip-29947	148	31	chats	chat	NOUN
eblip-29947	148	32	originating	originate	VERB
eblip-29947	148	33	from	from	ADP
eblip-29947	148	34	the	the	DET
eblip-29947	148	35	library	library	NOUN
eblip-29947	148	36	website	website	NOUN
eblip-29947	148	37	.	.	PUNCT
eblip-29947	148	38	  	  	SPACE
eblip-29947	149	1	gerlich	gerlich	PROPN
eblip-29947	149	2	and	and	CCONJ
eblip-29947	149	3	berard	berard	PROPN
eblip-29947	149	4	(	(	PUNCT
eblip-29947	149	5	2010	2010	NUM
eblip-29947	149	6	)	)	PUNCT
eblip-29947	149	7	compared	compare	VERB
eblip-29947	149	8	all	all	DET
eblip-29947	149	9	modes	mode	NOUN
eblip-29947	149	10	of	of	ADP
eblip-29947	149	11	reference	reference	NOUN
eblip-29947	149	12	at	at	ADP
eblip-29947	149	13	the	the	DET
eblip-29947	149	14	participating	participate	VERB
eblip-29947	149	15	institutions	institution	NOUN
eblip-29947	149	16	:	:	PUNCT
eblip-29947	149	17	walk	walk	VERB
eblip-29947	149	18	-	-	PUNCT
eblip-29947	149	19	up	up	ADP
eblip-29947	149	20	directional	directional	ADJ
eblip-29947	149	21	,	,	PUNCT
eblip-29947	149	22	walk	walk	VERB
eblip-29947	149	23	-	-	PUNCT
eblip-29947	149	24	up	up	ADP
eblip-29947	149	25	reference	reference	NOUN
eblip-29947	149	26	,	,	PUNCT
eblip-29947	149	27	phone	phone	NOUN
eblip-29947	149	28	directional	directional	NOUN
eblip-29947	149	29	,	,	PUNCT
eblip-29947	149	30	phone	phone	NOUN
eblip-29947	149	31	reference	reference	NOUN
eblip-29947	149	32	,	,	PUNCT
eblip-29947	149	33	email	email	NOUN
eblip-29947	149	34	,	,	PUNCT
eblip-29947	149	35	and	and	CCONJ
eblip-29947	149	36	chat	chat	VERB
eblip-29947	149	37	.	.	PUNCT
eblip-29947	150	1	the	the	DET
eblip-29947	150	2	difference	difference	NOUN
eblip-29947	150	3	between	between	ADP
eblip-29947	150	4	“	"	PUNCT
eblip-29947	150	5	directional	directional	ADJ
eblip-29947	150	6	”	"	PUNCT
eblip-29947	150	7	and	and	CCONJ
eblip-29947	150	8	“	"	PUNCT
eblip-29947	150	9	reference	reference	NOUN
eblip-29947	150	10	”	"	PUNCT
eblip-29947	150	11	phone	phone	NOUN
eblip-29947	150	12	and	and	CCONJ
eblip-29947	150	13	walk	walk	VERB
eblip-29947	150	14	-	-	PUNCT
eblip-29947	150	15	up	up	ADP
eblip-29947	150	16	modes	mode	NOUN
eblip-29947	150	17	was	be	AUX
eblip-29947	150	18	not	not	PART
eblip-29947	150	19	explained	explain	VERB
eblip-29947	150	20	.	.	PUNCT
eblip-29947	151	1	chat	chat	VERB
eblip-29947	151	2	transactions	transaction	NOUN
eblip-29947	151	3	made	make	VERB
eblip-29947	151	4	up	up	ADP
eblip-29947	151	5	only	only	ADV
eblip-29947	151	6	about	about	ADV
eblip-29947	151	7	1	1	NUM
eblip-29947	151	8	%	%	NOUN
eblip-29947	151	9	of	of	ADP
eblip-29947	151	10	the	the	DET
eblip-29947	151	11	transactions	transaction	NOUN
eblip-29947	151	12	in	in	ADP
eblip-29947	151	13	the	the	DET
eblip-29947	151	14	study	study	NOUN
eblip-29947	151	15	.	.	PUNCT
eblip-29947	152	1	a	a	DET
eblip-29947	152	2	greater	great	ADJ
eblip-29947	152	3	emphasis	emphasis	NOUN
eblip-29947	152	4	was	be	AUX
eblip-29947	152	5	on	on	ADP
eblip-29947	152	6	distinguishing	distinguish	VERB
eblip-29947	152	7	between	between	ADP
eblip-29947	152	8	“	"	PUNCT
eblip-29947	152	9	walk	walk	VERB
eblip-29947	152	10	up	up	ADV
eblip-29947	152	11	”	"	PUNCT
eblip-29947	152	12	in	in	ADP
eblip-29947	152	13	-	-	PUNCT
eblip-29947	152	14	person	person	NOUN
eblip-29947	152	15	desk	desk	NOUN
eblip-29947	152	16	interactions	interaction	NOUN
eblip-29947	152	17	and	and	CCONJ
eblip-29947	152	18	those	those	DET
eblip-29947	152	19	in	in	ADP
eblip-29947	152	20	-	-	PUNCT
eblip-29947	152	21	person	person	NOUN
eblip-29947	152	22	interactions	interaction	NOUN
eblip-29947	152	23	that	that	PRON
eblip-29947	152	24	happened	happen	VERB
eblip-29947	152	25	in	in	ADP
eblip-29947	152	26	hallways	hallway	NOUN
eblip-29947	152	27	and	and	CCONJ
eblip-29947	152	28	offices	office	NOUN
eblip-29947	152	29	:	:	PUNCT
eblip-29947	152	30	“	"	PUNCT
eblip-29947	152	31	the	the	DET
eblip-29947	152	32	off	off	ADJ
eblip-29947	152	33	-	-	PUNCT
eblip-29947	152	34	desk	desk	NOUN
eblip-29947	152	35	comparisons	comparison	NOUN
eblip-29947	152	36	show	show	NOUN
eblip-29947	152	37	…	…	PUNCT
eblip-29947	152	38	that	that	SCONJ
eblip-29947	152	39	the	the	DET
eblip-29947	152	40	percentage	percentage	NOUN
eblip-29947	152	41	of	of	ADP
eblip-29947	152	42	questions	question	NOUN
eblip-29947	152	43	answered	answer	VERB
eblip-29947	152	44	off	off	ADP
eblip-29947	152	45	-	-	PUNCT
eblip-29947	152	46	desk	desk	NOUN
eblip-29947	152	47	for	for	ADP
eblip-29947	152	48	most	most	ADJ
eblip-29947	152	49	of	of	ADP
eblip-29947	152	50	the	the	DET
eblip-29947	152	51	institutions	institution	NOUN
eblip-29947	152	52	require	require	VERB
eblip-29947	152	53	a	a	DET
eblip-29947	152	54	much	much	ADV
eblip-29947	152	55	higher	high	ADJ
eblip-29947	152	56	level	level	NOUN
eblip-29947	152	57	of	of	ADP
eblip-29947	152	58	effort	effort	NOUN
eblip-29947	152	59	,	,	PUNCT
eblip-29947	152	60	knowledge	knowledge	NOUN
eblip-29947	152	61	,	,	PUNCT
eblip-29947	152	62	and	and	CCONJ
eblip-29947	152	63	skills	skill	NOUN
eblip-29947	152	64	from	from	ADP
eblip-29947	152	65	reference	reference	NOUN
eblip-29947	152	66	personnel	personnel	NOUN
eblip-29947	152	67	than	than	ADP
eblip-29947	152	68	at	at	ADP
eblip-29947	152	69	the	the	DET
eblip-29947	152	70	public	public	ADJ
eblip-29947	152	71	service	service	NOUN
eblip-29947	152	72	point	point	NOUN
eblip-29947	152	73	”	"	PUNCT
eblip-29947	152	74	(	(	PUNCT
eblip-29947	152	75	gerlich	gerlich	PROPN
eblip-29947	152	76	&	&	CCONJ
eblip-29947	152	77	berard	berard	PROPN
eblip-29947	152	78	,	,	PUNCT
eblip-29947	152	79	2010	2010	NUM
eblip-29947	152	80	,	,	PUNCT
eblip-29947	152	81	p.	p.	NOUN
eblip-29947	152	82	125	125	NUM
eblip-29947	152	83	)	)	PUNCT
eblip-29947	152	84	  	  	SPACE
eblip-29947	152	85	other	other	ADJ
eblip-29947	152	86	  	  	SPACE
eblip-29947	152	87	several	several	ADJ
eblip-29947	152	88	researchers	researcher	NOUN
eblip-29947	152	89	noted	note	VERB
eblip-29947	152	90	the	the	DET
eblip-29947	152	91	higher	high	ADJ
eblip-29947	152	92	degree	degree	NOUN
eblip-29947	152	93	of	of	ADP
eblip-29947	152	94	difficulty	difficulty	NOUN
eblip-29947	152	95	in	in	ADP
eblip-29947	152	96	fielding	field	VERB
eblip-29947	152	97	chat	chat	NOUN
eblip-29947	152	98	rather	rather	ADV
eblip-29947	152	99	than	than	ADP
eblip-29947	152	100	face	face	NOUN
eblip-29947	152	101	-	-	PUNCT
eblip-29947	152	102	to	to	ADP
eblip-29947	152	103	-	-	PUNCT
eblip-29947	152	104	face	face	NOUN
eblip-29947	152	105	interactions	interaction	NOUN
eblip-29947	152	106	,	,	PUNCT
eblip-29947	152	107	difficulties	difficulty	NOUN
eblip-29947	152	108	that	that	PRON
eblip-29947	152	109	were	be	AUX
eblip-29947	152	110	not	not	PART
eblip-29947	152	111	represented	represent	VERB
eblip-29947	152	112	in	in	ADP
eblip-29947	152	113	the	the	DET
eblip-29947	152	114	read	read	NOUN
eblip-29947	152	115	scale	scale	NOUN
eblip-29947	152	116	.	.	PUNCT
eblip-29947	153	1	chat	chat	PROPN
eblip-29947	153	2	agents	agent	NOUN
eblip-29947	153	3	may	may	AUX
eblip-29947	153	4	have	have	VERB
eblip-29947	153	5	to	to	PART
eblip-29947	153	6	field	field	VERB
eblip-29947	153	7	multiple	multiple	ADJ
eblip-29947	153	8	chats	chat	NOUN
eblip-29947	153	9	at	at	ADP
eblip-29947	153	10	the	the	DET
eblip-29947	153	11	same	same	ADJ
eblip-29947	153	12	time	time	NOUN
eblip-29947	153	13	(	(	PUNCT
eblip-29947	153	14	cabaniss	cabaniss	ADJ
eblip-29947	153	15	,	,	PUNCT
eblip-29947	153	16	2015	2015	NUM
eblip-29947	153	17	;	;	PUNCT
eblip-29947	153	18	demars	demar	NOUN
eblip-29947	153	19	,	,	PUNCT
eblip-29947	153	20	2018	2018	NUM
eblip-29947	153	21	;	;	PUNCT
eblip-29947	153	22	keyes	keyes	PROPN
eblip-29947	153	23	&	&	CCONJ
eblip-29947	153	24	dworak	dworak	PROPN
eblip-29947	153	25	,	,	PUNCT
eblip-29947	153	26	2017	2017	NUM
eblip-29947	153	27	)	)	PUNCT
eblip-29947	153	28	,	,	PUNCT
eblip-29947	153	29	and	and	CCONJ
eblip-29947	153	30	the	the	DET
eblip-29947	153	31	necessity	necessity	NOUN
eblip-29947	153	32	of	of	ADP
eblip-29947	153	33	typing	type	VERB
eblip-29947	153	34	succinct	succinct	ADJ
eblip-29947	153	35	directions	direction	NOUN
eblip-29947	153	36	without	without	ADP
eblip-29947	153	37	the	the	DET
eblip-29947	153	38	ability	ability	NOUN
eblip-29947	153	39	to	to	PART
eblip-29947	153	40	rely	rely	VERB
eblip-29947	153	41	on	on	ADP
eblip-29947	153	42	non	non	ADJ
eblip-29947	153	43	-	-	ADJ
eblip-29947	153	44	verbal	verbal	ADJ
eblip-29947	153	45	cues	cue	NOUN
eblip-29947	153	46	was	be	AUX
eblip-29947	153	47	challenging	challenge	VERB
eblip-29947	153	48	(	(	PUNCT
eblip-29947	153	49	gerlich	gerlich	PROPN
eblip-29947	153	50	&	&	CCONJ
eblip-29947	153	51	berard	berard	PROPN
eblip-29947	153	52	,	,	PUNCT
eblip-29947	153	53	2010	2010	NUM
eblip-29947	153	54	)	)	PUNCT
eblip-29947	153	55	.	.	PUNCT
eblip-29947	154	1	librarians	librarian	NOUN
eblip-29947	154	2	at	at	ADP
eblip-29947	154	3	one	one	NUM
eblip-29947	154	4	institution	institution	NOUN
eblip-29947	154	5	reported	report	VERB
eblip-29947	154	6	that	that	SCONJ
eblip-29947	154	7	multiple	multiple	ADJ
eblip-29947	154	8	factors	factor	NOUN
eblip-29947	154	9	coalesced	coalesce	VERB
eblip-29947	154	10	into	into	ADP
eblip-29947	154	11	chat	chat	NOUN
eblip-29947	154	12	interactions	interaction	NOUN
eblip-29947	154	13	being	be	AUX
eblip-29947	154	14	deemed	deem	VERB
eblip-29947	154	15	as	as	ADP
eblip-29947	154	16	more	more	ADV
eblip-29947	154	17	stressful	stressful	ADJ
eblip-29947	154	18	(	(	PUNCT
eblip-29947	154	19	ward	ward	NOUN
eblip-29947	154	20	&	&	CCONJ
eblip-29947	154	21	phetteplace	phetteplace	NOUN
eblip-29947	154	22	,	,	PUNCT
eblip-29947	154	23	2012	2012	NUM
eblip-29947	154	24	)	)	PUNCT
eblip-29947	154	25	.	.	PUNCT
eblip-29947	154	26	  	  	SPACE
eblip-29947	155	1	the	the	DET
eblip-29947	155	2	ratings	rating	NOUN
eblip-29947	155	3	  	  	SPACE
eblip-29947	155	4	while	while	SCONJ
eblip-29947	155	5	the	the	DET
eblip-29947	155	6	read	read	NOUN
eblip-29947	155	7	scale	scale	NOUN
eblip-29947	155	8	is	be	AUX
eblip-29947	155	9	a	a	DET
eblip-29947	155	10	6	6	NUM
eblip-29947	155	11	-	-	PUNCT
eblip-29947	155	12	point	point	NOUN
eblip-29947	155	13	scale	scale	NOUN
eblip-29947	155	14	,	,	PUNCT
eblip-29947	155	15	the	the	DET
eblip-29947	155	16	1	1	NUM
eblip-29947	155	17	-	-	SYM
eblip-29947	155	18	4	4	NUM
eblip-29947	155	19	range	range	NOUN
eblip-29947	155	20	of	of	ADP
eblip-29947	155	21	the	the	DET
eblip-29947	155	22	scale	scale	NOUN
eblip-29947	155	23	was	be	AUX
eblip-29947	155	24	heavily	heavily	ADV
eblip-29947	155	25	used	use	VERB
eblip-29947	155	26	,	,	PUNCT
eblip-29947	155	27	while	while	SCONJ
eblip-29947	155	28	the	the	DET
eblip-29947	155	29	5	5	NUM
eblip-29947	155	30	-	-	SYM
eblip-29947	155	31	6	6	NUM
eblip-29947	155	32	range	range	NOUN
eblip-29947	155	33	was	be	AUX
eblip-29947	155	34	not	not	PART
eblip-29947	155	35	.	.	PUNCT
eblip-29947	156	1	belanger	belanger	PROPN
eblip-29947	156	2	et	et	PROPN
eblip-29947	156	3	al	al	PROPN
eblip-29947	156	4	.	.	PUNCT
eblip-29947	157	1	(	(	PUNCT
eblip-29947	157	2	2016	2016	NUM
eblip-29947	157	3	)	)	PUNCT
eblip-29947	157	4	,	,	PUNCT
eblip-29947	157	5	gerlich	gerlich	NOUN
eblip-29947	157	6	and	and	CCONJ
eblip-29947	157	7	berard	berard	PROPN
eblip-29947	157	8	,	,	PUNCT
eblip-29947	157	9	(	(	PUNCT
eblip-29947	157	10	2010	2010	NUM
eblip-29947	157	11	)	)	PUNCT
eblip-29947	157	12	,	,	PUNCT
eblip-29947	157	13	kohler	kohler	NOUN
eblip-29947	157	14	(	(	PUNCT
eblip-29947	157	15	2017	2017	NUM
eblip-29947	157	16	)	)	PUNCT
eblip-29947	157	17	,	,	PUNCT
eblip-29947	157	18	stieve	stieve	VERB
eblip-29947	157	19	and	and	CCONJ
eblip-29947	157	20	wallace	wallace	PROPN
eblip-29947	157	21	(	(	PUNCT
eblip-29947	157	22	2018	2018	NUM
eblip-29947	157	23	)	)	PUNCT
eblip-29947	157	24	,	,	PUNCT
eblip-29947	157	25	and	and	CCONJ
eblip-29947	157	26	ward	ward	VERB
eblip-29947	157	27	and	and	CCONJ
eblip-29947	157	28	jacoby	jacoby	PROPN
eblip-29947	157	29	(	(	PUNCT
eblip-29947	157	30	2018	2018	NUM
eblip-29947	157	31	)	)	PUNCT
eblip-29947	157	32	found	find	VERB
eblip-29947	157	33	that	that	SCONJ
eblip-29947	157	34	zero	zero	NUM
eblip-29947	157	35	chats	chat	NOUN
eblip-29947	157	36	were	be	AUX
eblip-29947	157	37	rated	rate	VERB
eblip-29947	157	38	a	a	DET
eblip-29947	157	39	5	5	NUM
eblip-29947	157	40	or	or	CCONJ
eblip-29947	157	41	6	6	NUM
eblip-29947	157	42	.	.	PUNCT
eblip-29947	158	1	kayongo	kayongo	PROPN
eblip-29947	158	2	and	and	CCONJ
eblip-29947	158	3	van	van	PROPN
eblip-29947	158	4	jacob	jacob	PROPN
eblip-29947	158	5	(	(	PUNCT
eblip-29947	158	6	2011	2011	NUM
eblip-29947	158	7	)	)	PUNCT
eblip-29947	158	8	,	,	PUNCT
eblip-29947	158	9	cabaniss	cabaniss	PROPN
eblip-29947	158	10	(	(	PUNCT
eblip-29947	158	11	2015	2015	NUM
eblip-29947	158	12	)	)	PUNCT
eblip-29947	158	13	,	,	PUNCT
eblip-29947	158	14	and	and	CCONJ
eblip-29947	158	15	mavodza	mavodza	PROPN
eblip-29947	158	16	(	(	PUNCT
eblip-29947	158	17	2019	2019	NUM
eblip-29947	158	18	)	)	PUNCT
eblip-29947	158	19	found	find	VERB
eblip-29947	158	20	that	that	SCONJ
eblip-29947	158	21	the	the	DET
eblip-29947	158	22	majority	majority	NOUN
eblip-29947	158	23	of	of	ADP
eblip-29947	158	24	chat	chat	NOUN
eblip-29947	158	25	interactions	interaction	NOUN
eblip-29947	158	26	fell	fall	VERB
eblip-29947	158	27	within	within	ADP
eblip-29947	158	28	the	the	DET
eblip-29947	158	29	1	1	NUM
eblip-29947	158	30	-	-	SYM
eblip-29947	158	31	3	3	NUM
eblip-29947	158	32	range	range	NOUN
eblip-29947	158	33	.	.	PUNCT
eblip-29947	159	1	the	the	DET
eblip-29947	159	2	one	one	NUM
eblip-29947	159	3	outlier	outlier	NOUN
eblip-29947	159	4	was	be	AUX
eblip-29947	159	5	bungaro	bungaro	NOUN
eblip-29947	159	6	et	et	PROPN
eblip-29947	159	7	al	al	PROPN
eblip-29947	159	8	.	.	PUNCT
eblip-29947	160	1	(	(	PUNCT
eblip-29947	160	2	2017	2017	NUM
eblip-29947	160	3	)	)	PUNCT
eblip-29947	160	4	,	,	PUNCT
eblip-29947	160	5	who	who	PRON
eblip-29947	160	6	found	find	VERB
eblip-29947	160	7	that	that	SCONJ
eblip-29947	160	8	almost	almost	ADV
eblip-29947	160	9	half	half	NOUN
eblip-29947	160	10	(	(	PUNCT
eblip-29947	160	11	46	46	NUM
eblip-29947	160	12	%	%	NOUN
eblip-29947	160	13	)	)	PUNCT
eblip-29947	160	14	of	of	ADP
eblip-29947	160	15	their	their	PRON
eblip-29947	160	16	chat	chat	NOUN
eblip-29947	160	17	interactions	interaction	NOUN
eblip-29947	160	18	happened	happen	VERB
eblip-29947	160	19	at	at	ADP
eblip-29947	160	20	the	the	DET
eblip-29947	160	21	4	4	NUM
eblip-29947	160	22	or	or	CCONJ
eblip-29947	160	23	above	above	ADP
eblip-29947	160	24	designation	designation	NOUN
eblip-29947	160	25	,	,	PUNCT
eblip-29947	160	26	though	though	SCONJ
eblip-29947	160	27	it	it	PRON
eblip-29947	160	28	is	be	AUX
eblip-29947	160	29	unclear	unclear	ADJ
eblip-29947	160	30	how	how	SCONJ
eblip-29947	160	31	many	many	ADJ
eblip-29947	160	32	were	be	AUX
eblip-29947	160	33	rated	rate	VERB
eblip-29947	160	34	at	at	ADP
eblip-29947	160	35	each	each	DET
eblip-29947	160	36	level	level	NOUN
eblip-29947	160	37	.	.	PUNCT
eblip-29947	160	38	  	  	SPACE
eblip-29947	161	1	not	not	PART
eblip-29947	161	2	every	every	DET
eblip-29947	161	3	source	source	NOUN
eblip-29947	161	4	provided	provide	VERB
eblip-29947	161	5	a	a	DET
eblip-29947	161	6	breakdown	breakdown	NOUN
eblip-29947	161	7	by	by	ADP
eblip-29947	161	8	each	each	DET
eblip-29947	161	9	number	number	NOUN
eblip-29947	161	10	,	,	PUNCT
eblip-29947	161	11	with	with	ADP
eblip-29947	161	12	some	some	PRON
eblip-29947	161	13	providing	provide	VERB
eblip-29947	161	14	percentages	percentage	NOUN
eblip-29947	161	15	of	of	ADP
eblip-29947	161	16	ranges	range	NOUN
eblip-29947	161	17	of	of	ADP
eblip-29947	161	18	read	read	NOUN
eblip-29947	161	19	scale	scale	NOUN
eblip-29947	161	20	designations	designation	NOUN
eblip-29947	161	21	.	.	PUNCT
eblip-29947	162	1	however	however	ADV
eblip-29947	162	2	,	,	PUNCT
eblip-29947	162	3	of	of	ADP
eblip-29947	162	4	those	those	PRON
eblip-29947	162	5	that	that	PRON
eblip-29947	162	6	did	do	VERB
eblip-29947	162	7	,	,	PUNCT
eblip-29947	162	8	the	the	DET
eblip-29947	162	9	data	datum	NOUN
eblip-29947	162	10	showed	show	VERB
eblip-29947	162	11	the	the	DET
eblip-29947	162	12	vast	vast	ADJ
eblip-29947	162	13	majority	majority	NOUN
eblip-29947	162	14	of	of	ADP
eblip-29947	162	15	transactions	transaction	NOUN
eblip-29947	162	16	occurring	occur	VERB
eblip-29947	162	17	in	in	ADP
eblip-29947	162	18	the	the	DET
eblip-29947	162	19	1	1	NUM
eblip-29947	162	20	-	-	SYM
eblip-29947	162	21	4	4	NUM
eblip-29947	162	22	range	range	NOUN
eblip-29947	162	23	.	.	PUNCT
eblip-29947	163	1	within	within	ADP
eblip-29947	163	2	the	the	DET
eblip-29947	163	3	read	read	NOUN
eblip-29947	163	4	scale	scale	NOUN
eblip-29947	163	5	1	1	NUM
eblip-29947	163	6	-	-	SYM
eblip-29947	163	7	4	4	NUM
eblip-29947	163	8	range	range	NOUN
eblip-29947	163	9	,	,	PUNCT
eblip-29947	163	10	most	most	ADJ
eblip-29947	163	11	chats	chat	NOUN
eblip-29947	163	12	are	be	AUX
eblip-29947	163	13	rated	rate	VERB
eblip-29947	163	14	a	a	DET
eblip-29947	163	15	read	read	ADJ
eblip-29947	163	16	scale	scale	NOUN
eblip-29947	163	17	2	2	NUM
eblip-29947	163	18	or	or	CCONJ
eblip-29947	163	19	3	3	NUM
eblip-29947	163	20	(	(	PUNCT
eblip-29947	163	21	see	see	VERB
eblip-29947	163	22	figure	figure	NOUN
eblip-29947	163	23	1	1	NUM
eblip-29947	163	24	)	)	PUNCT
eblip-29947	163	25	.	.	PUNCT
eblip-29947	163	26	  	  	SPACE
eblip-29947	164	1	table	table	NOUN
eblip-29947	164	2	2	2	NUM
eblip-29947	164	3	summary	summary	NOUN
eblip-29947	164	4	of	of	ADP
eblip-29947	164	5	articles	article	NOUN
eblip-29947	164	6	,	,	PUNCT
eblip-29947	164	7	including	include	VERB
eblip-29947	164	8	read	read	VERB
eblip-29947	164	9	scale	scale	NOUN
eblip-29947	164	10	breakdowns	breakdown	NOUN
eblip-29947	164	11	author	author	NOUN
eblip-29947	164	12	,	,	PUNCT
eblip-29947	164	13	publication	publication	NOUN
eblip-29947	164	14	date	date	NOUN
eblip-29947	164	15	,	,	PUNCT
eblip-29947	164	16	(	(	PUNCT
eblip-29947	164	17	institution	institution	NOUN
eblip-29947	164	18	examineda	examineda	NOUN
eblip-29947	164	19	)	)	PUNCT
eblip-29947	164	20	chat	chat	VERB
eblip-29947	164	21	sample	sample	NOUN
eblip-29947	164	22	size	size	NOUN
eblip-29947	164	23	breakdown	breakdown	NOUN
eblip-29947	164	24	by	by	ADP
eblip-29947	164	25	read	read	NOUN
eblip-29947	164	26	scale	scale	NOUN
eblip-29947	164	27	designation	designation	NOUN
eblip-29947	164	28	as	as	SCONJ
eblip-29947	164	29	reported	report	VERB
eblip-29947	164	30	by	by	ADP
eblip-29947	164	31	sourceb	sourceb	NOUN
eblip-29947	164	32	timeframe	timeframe	NOUN
eblip-29947	164	33	of	of	ADP
eblip-29947	164	34	chats	chat	NOUN
eblip-29947	164	35	assessed	assess	VERB
eblip-29947	164	36	with	with	ADP
eblip-29947	164	37	read	read	NOUN
eblip-29947	164	38	scale	scale	NOUN
eblip-29947	164	39	sampling	sampling	NOUN
eblip-29947	164	40	method	method	NOUN
eblip-29947	164	41	asher	asher	NOUN
eblip-29947	164	42	,	,	PUNCT
eblip-29947	164	43	2014	2014	NUM
eblip-29947	164	44	(	(	PUNCT
eblip-29947	164	45	university	university	NOUN
eblip-29947	164	46	of	of	ADP
eblip-29947	164	47	indiana	indiana	PROPN
eblip-29947	164	48	,	,	PUNCT
eblip-29947	164	49	bloomington	bloomington	PROPN
eblip-29947	164	50	)	)	PUNCT
eblip-29947	164	51	149	149	NUM
eblip-29947	164	52	unstated	unstated	ADJ
eblip-29947	164	53	2006	2006	NUM
eblip-29947	164	54	-	-	SYM
eblip-29947	164	55	2013	2013	NUM
eblip-29947	164	56	convenience	convenience	NOUN
eblip-29947	164	57	belanger	belanger	NOUN
eblip-29947	164	58	et	et	PROPN
eblip-29947	164	59	al	al	PROPN
eblip-29947	164	60	.	.	PROPN
eblip-29947	164	61	,	,	PUNCT
eblip-29947	164	62	2016	2016	NUM
eblip-29947	164	63	(	(	PUNCT
eblip-29947	164	64	university	university	NOUN
eblip-29947	164	65	of	of	ADP
eblip-29947	164	66	washington	washington	PROPN
eblip-29947	164	67	)	)	PUNCT
eblip-29947	164	68	3721	3721	PROPN
eblip-29947	165	1	chat	chat	VERB
eblip-29947	165	2	transcripts	transcript	NOUN
eblip-29947	165	3	1=10	1=10	NUM
eblip-29947	165	4	%	%	NOUN
eblip-29947	165	5	2&3=	2&3=	VERB
eblip-29947	165	6	80	80	NUM
eblip-29947	165	7	%	%	NOUN
eblip-29947	165	8	4=10	4=10	NUM
eblip-29947	165	9	%	%	NOUN
eblip-29947	165	10	5=0	5=0	NUM
eblip-29947	165	11	6	6	NUM
eblip-29947	165	12	=	=	NOUN
eblip-29947	165	13	n	n	CCONJ
eblip-29947	165	14	/	/	SYM
eblip-29947	165	15	a	a	DET
eblip-29947	165	16	  	  	SPACE
eblip-29947	165	17	fall	fall	NOUN
eblip-29947	165	18	quarter	quarter	NOUN
eblip-29947	165	19	2014	2014	NUM
eblip-29947	165	20	(	(	PUNCT
eblip-29947	165	21	september	september	PROPN
eblip-29947	165	22	-	-	PUNCT
eblip-29947	165	23	december	december	PROPN
eblip-29947	165	24	)	)	PUNCT
eblip-29947	165	25	convenience	convenience	NOUN
eblip-29947	165	26	bungaro	bungaro	NOUN
eblip-29947	165	27	et	et	PROPN
eblip-29947	165	28	al	al	PROPN
eblip-29947	165	29	.	.	PROPN
eblip-29947	165	30	,	,	PUNCT
eblip-29947	165	31	2017	2017	NUM
eblip-29947	165	32	(	(	PUNCT
eblip-29947	165	33	university	university	NOUN
eblip-29947	165	34	of	of	ADP
eblip-29947	165	35	turin	turin	PROPN
eblip-29947	165	36	;	;	PUNCT
eblip-29947	165	37	italy	italy	PROPN
eblip-29947	165	38	)	)	PUNCT
eblip-29947	165	39	121	121	NUM
eblip-29947	165	40	1	1	NUM
eblip-29947	165	41	-	-	SYM
eblip-29947	165	42	3=	3=	NUM
eblip-29947	165	43	53.8	53.8	NUM
eblip-29947	165	44	%	%	NOUN
eblip-29947	165	45	(	(	PUNCT
eblip-29947	165	46	n=65	n=65	NOUN
eblip-29947	165	47	)	)	PUNCT
eblip-29947	165	48	4	4	NUM
eblip-29947	165	49	-	-	SYM
eblip-29947	165	50	6=	6=	NUM
eblip-29947	165	51	46	46	NUM
eblip-29947	165	52	%	%	NOUN
eblip-29947	165	53	(	(	PUNCT
eblip-29947	165	54	n=56	n=56	NOUN
eblip-29947	165	55	)	)	PUNCT
eblip-29947	165	56	2014	2014	NUM
eblip-29947	165	57	-	-	SYM
eblip-29947	165	58	2016	2016	NUM
eblip-29947	165	59	convenience	convenience	NOUN
eblip-29947	165	60	cabaniss	cabaniss	ADJ
eblip-29947	165	61	,	,	PUNCT
eblip-29947	165	62	2015	2015	NUM
eblip-29947	165	63	(	(	PUNCT
eblip-29947	165	64	university	university	NOUN
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eblip-29947	165	68	608	608	NUM
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eblip-29947	165	72	n=169	n=169	PROPN
eblip-29947	165	73	)	)	PUNCT
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eblip-29947	165	77	n=275	n=275	NOUN
eblip-29947	165	78	)	)	PUNCT
eblip-29947	165	79	3=23%(n=142	3=23%(n=142	NUM
eblip-29947	165	80	)	)	PUNCT
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eblip-29947	165	82	)	)	PUNCT
eblip-29947	165	83	5=0	5=0	NUM
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eblip-29947	165	85	(	(	PUNCT
eblip-29947	165	86	n=2	n=2	NOUN
eblip-29947	165	87	)	)	PUNCT
eblip-29947	165	88	6	6	NUM
eblip-29947	165	89	=	=	NUM
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eblip-29947	165	91	3	3	NUM
eblip-29947	165	92	sample	sample	NOUN
eblip-29947	165	93	weeks	week	NOUN
eblip-29947	165	94	in	in	ADP
eblip-29947	165	95	winter	winter	NOUN
eblip-29947	165	96	term	term	NOUN
eblip-29947	165	97	2014	2014	NUM
eblip-29947	165	98	(	(	PUNCT
eblip-29947	165	99	january	january	PROPN
eblip-29947	165	100	-	-	PUNCT
eblip-29947	165	101	march	march	PROPN
eblip-29947	165	102	)	)	PUNCT
eblip-29947	165	103	convenience	convenience	NOUN
eblip-29947	165	104	demars	demar	NOUN
eblip-29947	165	105	et	et	PROPN
eblip-29947	165	106	al	al	PROPN
eblip-29947	165	107	.	.	PROPN
eblip-29947	165	108	,	,	PUNCT
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eblip-29947	165	110	(	(	PUNCT
eblip-29947	165	111	california	california	PROPN
eblip-29947	165	112	state	state	PROPN
eblip-29947	165	113	university	university	PROPN
eblip-29947	165	114	,	,	PUNCT
eblip-29947	165	115	long	long	ADJ
eblip-29947	165	116	beach	beach	NOUN
eblip-29947	165	117	)	)	PUNCT
eblip-29947	165	118	unstated	unstate	VERB
eblip-29947	165	119	1=7	1=7	NUM
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eblip-29947	165	121	14	14	NUM
eblip-29947	165	122	%	%	NOUN
eblip-29947	165	123	2=32	2=32	NUM
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eblip-29947	165	125	32	32	NUM
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eblip-29947	165	129	40	40	NUM
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eblip-29947	165	135	5=1	5=1	NUM
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eblip-29947	165	137	3	3	NUM
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eblip-29947	165	140	-	-	PUNCT
eblip-29947	165	141	1	1	NUM
eblip-29947	165	142	%	%	NOUN
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eblip-29947	165	149	.	.	PUNCT
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eblip-29947	166	5	.	.	PUNCT
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eblip-29947	167	3	and	and	CCONJ
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eblip-29947	167	5	,	,	PUNCT
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eblip-29947	167	7	(	(	PUNCT
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eblip-29947	167	9	)	)	PUNCT
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eblip-29947	167	12	:	:	SYM
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eblip-29947	167	15	2	2	NUM
eblip-29947	167	16	:	:	SYM
eblip-29947	167	17	317	317	NUM
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eblip-29947	167	19	1	1	NUM
eblip-29947	167	20	:	:	SYM
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eblip-29947	167	24	n=13	n=13	NOUN
eblip-29947	167	25	)	)	PUNCT
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eblip-29947	167	29	n=19	n=19	PROPN
eblip-29947	167	30	)	)	PUNCT
eblip-29947	167	31	3=	3=	NUM
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eblip-29947	167	35	n=44	n=44	NOUN
eblip-29947	167	36	)	)	PUNCT
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eblip-29947	167	41	)	)	PUNCT
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eblip-29947	167	44	(	(	PUNCT
eblip-29947	167	45	n=0	n=0	NUM
eblip-29947	167	46	)	)	PUNCT
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eblip-29947	167	50	n=0	n=0	NUM
eblip-29947	167	51	)	)	PUNCT
eblip-29947	167	52	  	  	SPACE
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eblip-29947	167	55	:	:	PUNCT
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eblip-29947	167	60	)	)	PUNCT
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eblip-29947	167	70	)	)	PUNCT
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eblip-29947	167	74	n=66	n=66	NOUN
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eblip-29947	167	83	(	(	PUNCT
eblip-29947	167	84	n=0	n=0	NUM
eblip-29947	167	85	)	)	PUNCT
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eblip-29947	167	89	3	3	NUM
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eblip-29947	167	96	2	2	NUM
eblip-29947	167	97	:	:	PUNCT
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eblip-29947	167	104	:	:	PUNCT
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eblip-29947	167	110	adaptive	adaptive	ADJ
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eblip-29947	167	123	2517	2517	NUM
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eblip-29947	167	133	)	)	PUNCT
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eblip-29947	167	138	)	)	PUNCT
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eblip-29947	167	147	)	)	PUNCT
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eblip-29947	167	173	  	  	SPACE
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eblip-29947	168	6	above=	above=	NUM
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eblip-29947	168	9	  	  	SPACE
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eblip-29947	168	12	:	:	PUNCT
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eblip-29947	168	18	1,2=37	1,2=37	NUM
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eblip-29947	168	22	above=	above=	NUM
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eblip-29947	168	25	test	test	NOUN
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eblip-29947	168	27	:	:	SYM
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eblip-29947	169	10	:	:	PUNCT
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eblip-29947	169	21	,	,	PUNCT
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eblip-29947	169	26	university	university	PROPN
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eblip-29947	169	31	1=	1=	NUM
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eblip-29947	169	36	)	)	PUNCT
eblip-29947	169	37	2=	2=	NUM
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eblip-29947	169	42	)	)	PUNCT
eblip-29947	169	43	3=	3=	NUM
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eblip-29947	169	46	(	(	PUNCT
eblip-29947	169	47	n=164	n=164	NOUN
eblip-29947	169	48	)	)	PUNCT
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eblip-29947	169	51	5=	5=	NUM
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eblip-29947	169	54	(	(	PUNCT
eblip-29947	169	55	n=48	n=48	NOUN
eblip-29947	169	56	)	)	PUNCT
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eblip-29947	169	69	)	)	PUNCT
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eblip-29947	169	73	(	(	PUNCT
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eblip-29947	169	75	)	)	PUNCT
eblip-29947	169	76	1=15	1=15	NUM
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eblip-29947	169	78	(	(	PUNCT
eblip-29947	169	79	n=166	n=166	PROPN
eblip-29947	169	80	)	)	PUNCT
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eblip-29947	169	82	%	%	NOUN
eblip-29947	169	83	(	(	PUNCT
eblip-29947	169	84	n=366	n=366	PROPN
eblip-29947	169	85	)	)	PUNCT
eblip-29947	169	86	3=41	3=41	NUM
eblip-29947	169	87	%	%	NOUN
eblip-29947	169	88	(	(	PUNCT
eblip-29947	169	89	n=456	n=456	NOUN
eblip-29947	169	90	)	)	PUNCT
eblip-29947	169	91	4=3	4=3	NUM
eblip-29947	169	92	%	%	NOUN
eblip-29947	169	93	(	(	PUNCT
eblip-29947	169	94	n=35	n=35	PROPN
eblip-29947	169	95	)	)	PUNCT
eblip-29947	169	96	5=1	5=1	NUM
eblip-29947	169	97	%	%	NOUN
eblip-29947	169	98	(	(	PUNCT
eblip-29947	169	99	n=6	n=6	NOUN
eblip-29947	169	100	)	)	PUNCT
eblip-29947	169	101	6=0	6=0	NUM
eblip-29947	169	102	%	%	NOUN
eblip-29947	169	103	(	(	PUNCT
eblip-29947	169	104	n=0	n=0	NUM
eblip-29947	169	105	)	)	PUNCT
eblip-29947	169	106	fy2015fy2016	fy2015fy2016	PROPN
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eblip-29947	169	108	larson	larson	PROPN
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eblip-29947	169	112	,	,	PUNCT
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eblip-29947	169	114	(	(	PUNCT
eblip-29947	169	115	university	university	NOUN
eblip-29947	169	116	of	of	ADP
eblip-29947	169	117	maryland	maryland	PROPN
eblip-29947	169	118	)	)	PUNCT
eblip-29947	169	119	39	39	NUM
eblip-29947	169	120	1=5	1=5	NUM
eblip-29947	169	121	%	%	NOUN
eblip-29947	169	122	(	(	PUNCT
eblip-29947	169	123	n=2	n=2	ADV
eblip-29947	169	124	)	)	PUNCT
eblip-29947	169	125	2=49	2=49	NUM
eblip-29947	169	126	%	%	NOUN
eblip-29947	169	127	(	(	PUNCT
eblip-29947	169	128	n=19	n=19	PROPN
eblip-29947	169	129	)	)	PUNCT
eblip-29947	169	130	3=21	3=21	NUM
eblip-29947	169	131	%	%	NOUN
eblip-29947	169	132	(	(	PUNCT
eblip-29947	169	133	n=8	n=8	NUM
eblip-29947	169	134	)	)	PUNCT
eblip-29947	169	135	4=23	4=23	NUM
eblip-29947	169	136	%	%	NOUN
eblip-29947	169	137	(	(	PUNCT
eblip-29947	169	138	n=9	n=9	NOUN
eblip-29947	169	139	)	)	PUNCT
eblip-29947	169	140	5=3	5=3	NUM
eblip-29947	169	141	%	%	NOUN
eblip-29947	169	142	(	(	PUNCT
eblip-29947	169	143	n=1	n=1	PROPN
eblip-29947	169	144	)	)	PUNCT
eblip-29947	169	145	6=0	6=0	NUM
eblip-29947	169	146	%	%	NOUN
eblip-29947	169	147	(	(	PUNCT
eblip-29947	169	148	n=0	n=0	NUM
eblip-29947	169	149	)	)	PUNCT
eblip-29947	169	150	2013	2013	NUM
eblip-29947	169	151	convenience	convenience	NOUN
eblip-29947	169	152	maloney	maloney	NOUN
eblip-29947	169	153	and	and	CCONJ
eblip-29947	169	154	kemp	kemp	PROPN
eblip-29947	169	155	,	,	PUNCT
eblip-29947	169	156	2015	2015	NUM
eblip-29947	169	157	(	(	PUNCT
eblip-29947	169	158	university	university	PROPN
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eblip-29947	169	160	texas	texas	PROPN
eblip-29947	169	161	,	,	PUNCT
eblip-29947	169	162	san	san	PROPN
eblip-29947	169	163	antonio	antonio	PROPN
eblip-29947	169	164	)	)	PUNCT
eblip-29947	169	165	2492	2492	NUM
eblip-29947	169	166	1=3	1=3	NUM
eblip-29947	169	167	%	%	NOUN
eblip-29947	169	168	(	(	PUNCT
eblip-29947	169	169	n=85	n=85	PROPN
eblip-29947	169	170	)	)	PUNCT
eblip-29947	169	171	2=31	2=31	NUM
eblip-29947	169	172	%	%	NOUN
eblip-29947	169	173	(	(	PUNCT
eblip-29947	169	174	n=764	n=764	PROPN
eblip-29947	169	175	)	)	PUNCT
eblip-29947	169	176	3=39	3=39	NUM
eblip-29947	169	177	%	%	NOUN
eblip-29947	169	178	(	(	PUNCT
eblip-29947	169	179	n=968	n=968	NOUN
eblip-29947	169	180	)	)	PUNCT
eblip-29947	169	181	4=26	4=26	NUM
eblip-29947	169	182	%	%	NOUN
eblip-29947	169	183	(	(	PUNCT
eblip-29947	169	184	n=654	n=654	PROPN
eblip-29947	169	185	)	)	PUNCT
eblip-29947	169	186	5=1	5=1	NUM
eblip-29947	169	187	%	%	NOUN
eblip-29947	169	188	(	(	PUNCT
eblip-29947	169	189	n=19	n=19	PROPN
eblip-29947	169	190	)	)	PUNCT
eblip-29947	169	191	6=0	6=0	NUM
eblip-29947	169	192	%	%	NOUN
eblip-29947	169	193	(	(	PUNCT
eblip-29947	169	194	n=2	n=2	NOUN
eblip-29947	169	195	)	)	PUNCT
eblip-29947	169	196	6	6	NUM
eblip-29947	169	197	sample	sample	NOUN
eblip-29947	169	198	weeks	week	NOUN
eblip-29947	169	199	:	:	PUNCT
eblip-29947	169	200	fall	fall	NOUN
eblip-29947	169	201	2013	2013	NUM
eblip-29947	169	202	and	and	CCONJ
eblip-29947	169	203	spring	spring	NOUN
eblip-29947	169	204	2014	2014	NUM
eblip-29947	169	205	cluster	cluster	NOUN
eblip-29947	169	206	mavodza	mavodza	NOUN
eblip-29947	169	207	,	,	PUNCT
eblip-29947	169	208	2019	2019	NUM
eblip-29947	169	209	(	(	PUNCT
eblip-29947	169	210	zayed	zayed	ADJ
eblip-29947	169	211	university	university	NOUN
eblip-29947	169	212	;	;	PUNCT
eblip-29947	169	213	united	united	PROPN
eblip-29947	169	214	arab	arab	PROPN
eblip-29947	169	215	emirates	emirates	PROPN
eblip-29947	169	216	)	)	PUNCT
eblip-29947	169	217	1498	1498	NUM
eblip-29947	170	1	1=63	1=63	NUM
eblip-29947	170	2	%	%	NOUN
eblip-29947	170	3	(	(	PUNCT
eblip-29947	170	4	n=939	n=939	PROPN
eblip-29947	170	5	)	)	PUNCT
eblip-29947	170	6	2=15	2=15	NUM
eblip-29947	170	7	%	%	NOUN
eblip-29947	170	8	(	(	PUNCT
eblip-29947	170	9	n=230	n=230	NUM
eblip-29947	170	10	)	)	PUNCT
eblip-29947	170	11	3=13	3=13	NUM
eblip-29947	170	12	%	%	NOUN
eblip-29947	170	13	(	(	PUNCT
eblip-29947	170	14	n=190	n=190	NUM
eblip-29947	170	15	)	)	PUNCT
eblip-29947	170	16	4=7	4=7	NUM
eblip-29947	170	17	%	%	NOUN
eblip-29947	170	18	(	(	PUNCT
eblip-29947	170	19	n=98	n=98	PROPN
eblip-29947	170	20	)	)	PUNCT
eblip-29947	170	21	5=2	5=2	NUM
eblip-29947	170	22	%	%	NOUN
eblip-29947	170	23	(	(	PUNCT
eblip-29947	170	24	n=26	n=26	PROPN
eblip-29947	170	25	)	)	PUNCT
eblip-29947	170	26	6=1	6=1	NUM
eblip-29947	170	27	%	%	NOUN
eblip-29947	170	28	(	(	PUNCT
eblip-29947	170	29	n=15	n=15	NUM
eblip-29947	170	30	)	)	PUNCT
eblip-29947	170	31	feb	feb	NOUN
eblip-29947	170	32	2013	2013	NUM
eblip-29947	170	33	-	-	PUNCT
eblip-29947	170	34	feb	feb	PROPN
eblip-29947	170	35	2018	2018	NUM
eblip-29947	170	36	convenience	convenience	NOUN
eblip-29947	170	37	stieve	stieve	NOUN
eblip-29947	170	38	and	and	CCONJ
eblip-29947	170	39	wallace	wallace	NOUN
eblip-29947	170	40	,	,	PUNCT
eblip-29947	170	41	2018	2018	NUM
eblip-29947	170	42	(	(	PUNCT
eblip-29947	170	43	university	university	NOUN
eblip-29947	170	44	of	of	ADP
eblip-29947	170	45	arizona	arizona	PROPN
eblip-29947	170	46	)	)	PUNCT
eblip-29947	170	47	382	382	NUM
eblip-29947	170	48	1=0	1=0	NUM
eblip-29947	170	49	%	%	NOUN
eblip-29947	170	50	(	(	PUNCT
eblip-29947	170	51	n=2	n=2	ADV
eblip-29947	170	52	)	)	PUNCT
eblip-29947	170	53	2=34	2=34	NUM
eblip-29947	170	54	%	%	NOUN
eblip-29947	170	55	(	(	PUNCT
eblip-29947	170	56	n=128	n=128	NOUN
eblip-29947	170	57	)	)	PUNCT
eblip-29947	170	58	3=48	3=48	NUM
eblip-29947	170	59	%	%	NOUN
eblip-29947	170	60	(	(	PUNCT
eblip-29947	170	61	n=184	n=184	NOUN
eblip-29947	170	62	)	)	PUNCT
eblip-29947	170	63	4=9	4=9	NUM
eblip-29947	170	64	%	%	NOUN
eblip-29947	170	65	(	(	PUNCT
eblip-29947	170	66	n=33	n=33	NOUN
eblip-29947	170	67	)	)	PUNCT
eblip-29947	170	68	5=3	5=3	NUM
eblip-29947	170	69	%	%	NOUN
eblip-29947	170	70	(	(	PUNCT
eblip-29947	170	71	n=13	n=13	NOUN
eblip-29947	170	72	)	)	PUNCT
eblip-29947	170	73	6=0	6=0	NUM
eblip-29947	170	74	%	%	NOUN
eblip-29947	170	75	(	(	PUNCT
eblip-29947	170	76	n=0	n=0	NUM
eblip-29947	170	77	)	)	PUNCT
eblip-29947	170	78	fall	fall	NOUN
eblip-29947	170	79	and	and	CCONJ
eblip-29947	170	80	spring	spring	NOUN
eblip-29947	170	81	semesters	semester	NOUN
eblip-29947	170	82	for	for	ADP
eblip-29947	170	83	2014	2014	NUM
eblip-29947	170	84	and	and	CCONJ
eblip-29947	170	85	2015	2015	NUM
eblip-29947	170	86	.	.	PUNCT
eblip-29947	171	1	cluster	cluster	NOUN
eblip-29947	171	2	valentine	valentine	NOUN
eblip-29947	171	3	and	and	CCONJ
eblip-29947	171	4	moss	moss	NOUN
eblip-29947	171	5	,	,	PUNCT
eblip-29947	171	6	2017	2017	NUM
eblip-29947	171	7	(	(	PUNCT
eblip-29947	171	8	university	university	NOUN
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eblip-29947	171	10	kansas	kansas	PROPN
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eblip-29947	171	12	30	30	NUM
eblip-29947	171	13	3	3	NUM
eblip-29947	171	14	and	and	CCONJ
eblip-29947	171	15	above=100	above=100	ADP
eblip-29947	171	16	%	%	NOUN
eblip-29947	171	17	(	(	PUNCT
eblip-29947	171	18	n=30	n=30	NOUN
eblip-29947	171	19	)	)	PUNCT
eblip-29947	171	20	fall	fall	NOUN
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eblip-29947	171	22	2016	2016	NUM
eblip-29947	171	23	cluster	cluster	NOUN
eblip-29947	171	24	ward	ward	NOUN
eblip-29947	171	25	and	and	CCONJ
eblip-29947	171	26	jacoby	jacoby	PROPN
eblip-29947	171	27	,	,	PUNCT
eblip-29947	171	28	2018	2018	NUM
eblip-29947	171	29	(	(	PUNCT
eblip-29947	171	30	university	university	NOUN
eblip-29947	171	31	of	of	ADP
eblip-29947	171	32	illinois	illinois	PROPN
eblip-29947	171	33	,	,	PUNCT
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eblip-29947	171	35	-	-	PUNCT
eblip-29947	171	36	champaign	champaign	PROPN
eblip-29947	171	37	)	)	PUNCT
eblip-29947	171	38	  	  	SPACE
eblip-29947	171	39	1120	1120	NUM
eblip-29947	171	40	  	  	SPACE
eblip-29947	171	41	1=30	1=30	NUM
eblip-29947	171	42	(	(	PUNCT
eblip-29947	171	43	3	3	NUM
eblip-29947	171	44	%	%	NOUN
eblip-29947	171	45	)	)	PUNCT
eblip-29947	172	1	2=378	2=378	NUM
eblip-29947	172	2	(	(	PUNCT
eblip-29947	172	3	34	34	NUM
eblip-29947	172	4	%	%	NOUN
eblip-29947	172	5	)	)	PUNCT
eblip-29947	173	1	3=636	3=636	NUM
eblip-29947	173	2	(	(	PUNCT
eblip-29947	173	3	57	57	NUM
eblip-29947	173	4	%	%	NOUN
eblip-29947	173	5	)	)	PUNCT
eblip-29947	173	6	4=76	4=76	NUM
eblip-29947	173	7	(	(	PUNCT
eblip-29947	173	8	7	7	NUM
eblip-29947	173	9	%	%	NOUN
eblip-29947	173	10	)	)	PUNCT
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eblip-29947	173	12	and	and	CCONJ
eblip-29947	173	13	6	6	NUM
eblip-29947	173	14	=	=	NOUN
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eblip-29947	173	19	ward	ward	NOUN
eblip-29947	173	20	and	and	CCONJ
eblip-29947	173	21	phetteplace	phetteplace	NOUN
eblip-29947	173	22	,	,	PUNCT
eblip-29947	173	23	2012	2012	NUM
eblip-29947	173	24	(	(	PUNCT
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eblip-29947	174	1	urbana	urbana	PROPN
eblip-29947	174	2	-	-	PUNCT
eblip-29947	174	3	champaign	champaign	PROPN
eblip-29947	174	4	)	)	PUNCT
eblip-29947	174	5	unspecified	unspecified	ADJ
eblip-29947	174	6	unspecified	unspecified	ADJ
eblip-29947	174	7	  	  	SPACE
eblip-29947	174	8	sept	sept	PROPN
eblip-29947	174	9	and	and	CCONJ
eblip-29947	174	10	oct	oct	PROPN
eblip-29947	174	11	2010	2010	NUM
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eblip-29947	174	13	warner	warner	PROPN
eblip-29947	174	14	et	et	PROPN
eblip-29947	174	15	al	al	PROPN
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eblip-29947	174	17	,	,	PUNCT
eblip-29947	174	18	2020	2020	NUM
eblip-29947	174	19	(	(	PUNCT
eblip-29947	174	20	university	university	NOUN
eblip-29947	174	21	of	of	ADP
eblip-29947	174	22	new	new	PROPN
eblip-29947	174	23	mexico	mexico	PROPN
eblip-29947	174	24	)	)	PUNCT
eblip-29947	174	25	4617	4617	NUM
eblip-29947	174	26	unspecified	unspecified	ADJ
eblip-29947	174	27	july	july	PROPN
eblip-29947	174	28	2016	2016	NUM
eblip-29947	174	29	to	to	ADP
eblip-29947	174	30	july	july	PROPN
eblip-29947	174	31	2018	2018	NUM
eblip-29947	174	32	cluster	cluster	NOUN
eblip-29947	174	33	a	a	DET
eblip-29947	174	34	  	  	SPACE
eblip-29947	174	35	country	country	NOUN
eblip-29947	174	36	of	of	ADP
eblip-29947	174	37	institution	institution	NOUN
eblip-29947	174	38	is	be	AUX
eblip-29947	174	39	united	united	PROPN
eblip-29947	174	40	states	states	PROPN
eblip-29947	174	41	of	of	ADP
eblip-29947	174	42	america	america	PROPN
eblip-29947	174	43	unless	unless	SCONJ
eblip-29947	174	44	otherwise	otherwise	ADV
eblip-29947	174	45	indicated	indicate	VERB
eblip-29947	174	46	.	.	PUNCT
eblip-29947	175	1	b	b	X
eblip-29947	175	2	when	when	SCONJ
eblip-29947	175	3	the	the	DET
eblip-29947	175	4	source	source	NOUN
eblip-29947	175	5	gives	give	VERB
eblip-29947	175	6	numbers	number	NOUN
eblip-29947	175	7	only	only	ADV
eblip-29947	175	8	,	,	PUNCT
eblip-29947	175	9	review	review	NOUN
eblip-29947	175	10	authors	author	NOUN
eblip-29947	175	11	have	have	AUX
eblip-29947	175	12	converted	convert	VERB
eblip-29947	175	13	these	these	PRON
eblip-29947	175	14	to	to	ADP
eblip-29947	175	15	percentages	percentage	NOUN
eblip-29947	175	16	and	and	CCONJ
eblip-29947	175	17	rounded	round	VERB
eblip-29947	175	18	to	to	ADP
eblip-29947	175	19	the	the	DET
eblip-29947	175	20	whole	whole	ADJ
eblip-29947	175	21	number	number	NOUN
eblip-29947	175	22	,	,	PUNCT
eblip-29947	175	23	but	but	CCONJ
eblip-29947	175	24	we	we	PRON
eblip-29947	175	25	have	have	AUX
eblip-29947	175	26	not	not	PART
eblip-29947	175	27	used	use	VERB
eblip-29947	175	28	percentage	percentage	NOUN
eblip-29947	175	29	-	-	PUNCT
eblip-29947	175	30	only	only	ADJ
eblip-29947	175	31	data	datum	NOUN
eblip-29947	175	32	to	to	PART
eblip-29947	175	33	derive	derive	VERB
eblip-29947	175	34	hard	hard	ADJ
eblip-29947	175	35	numbers	number	NOUN
eblip-29947	175	36	.	.	PUNCT
eblip-29947	176	1	because	because	SCONJ
eblip-29947	176	2	of	of	ADP
eblip-29947	176	3	this	this	PRON
eblip-29947	176	4	,	,	PUNCT
eblip-29947	176	5	percentages	percentage	NOUN
eblip-29947	176	6	are	be	AUX
eblip-29947	176	7	recorded	record	VERB
eblip-29947	176	8	in	in	ADP
eblip-29947	176	9	the	the	DET
eblip-29947	176	10	100	100	NUM
eblip-29947	176	11	-	-	SYM
eblip-29947	176	12	101	101	NUM
eblip-29947	176	13	range	range	NOUN
eblip-29947	176	14	.	.	PUNCT
eblip-29947	176	15	  	  	SPACE
eblip-29947	177	1	figure	figure	NOUN
eblip-29947	177	2	1	1	NUM
eblip-29947	177	3	read	read	NOUN
eblip-29947	177	4	scale	scale	NOUN
eblip-29947	177	5	ratings	rating	NOUN
eblip-29947	177	6	for	for	ADP
eblip-29947	177	7	chat	chat	NOUN
eblip-29947	177	8	interactions	interaction	NOUN
eblip-29947	177	9	from	from	ADP
eblip-29947	177	10	articles	article	NOUN
eblip-29947	177	11	that	that	PRON
eblip-29947	177	12	provided	provide	VERB
eblip-29947	177	13	breakdowns	breakdown	NOUN
eblip-29947	177	14	by	by	ADP
eblip-29947	177	15	each	each	DET
eblip-29947	177	16	read	read	VERB
eblip-29947	177	17	scale	scale	NOUN
eblip-29947	177	18	number	number	NOUN
eblip-29947	177	19	.	.	PUNCT
eblip-29947	178	1	gerlich	gerlich	PROPN
eblip-29947	178	2	and	and	CCONJ
eblip-29947	178	3	berard	berard	PROPN
eblip-29947	178	4	(	(	PUNCT
eblip-29947	178	5	2010	2010	NUM
eblip-29947	178	6	)	)	PUNCT
eblip-29947	178	7	reported	report	VERB
eblip-29947	178	8	two	two	NUM
eblip-29947	178	9	tests	test	NOUN
eblip-29947	178	10	in	in	ADP
eblip-29947	178	11	“	"	PUNCT
eblip-29947	178	12	testing	test	VERB
eblip-29947	178	13	the	the	DET
eblip-29947	178	14	viability	viability	NOUN
eblip-29947	178	15	of	of	ADP
eblip-29947	178	16	the	the	DET
eblip-29947	178	17	read	read	NOUN
eblip-29947	178	18	scale	scale	NOUN
eblip-29947	178	19	.	.	PUNCT
eblip-29947	178	20	”	"	PUNCT
eblip-29947	178	21	  	  	SPACE
eblip-29947	178	22	discussion	discussion	NOUN
eblip-29947	178	23	  	  	SPACE
eblip-29947	178	24	perhaps	perhaps	ADV
eblip-29947	178	25	unsurprisingly	unsurprisingly	ADV
eblip-29947	178	26	,	,	PUNCT
eblip-29947	178	27	a	a	DET
eblip-29947	178	28	primary	primary	ADJ
eblip-29947	178	29	goal	goal	NOUN
eblip-29947	178	30	in	in	ADP
eblip-29947	178	31	using	use	VERB
eblip-29947	178	32	the	the	DET
eblip-29947	178	33	read	read	ADJ
eblip-29947	178	34	scale	scale	NOUN
eblip-29947	178	35	at	at	ADP
eblip-29947	178	36	many	many	ADJ
eblip-29947	178	37	institutions	institution	NOUN
eblip-29947	178	38	was	be	AUX
eblip-29947	178	39	to	to	PART
eblip-29947	178	40	understand	understand	VERB
eblip-29947	178	41	staffing	staffing	NOUN
eblip-29947	178	42	needs	need	NOUN
eblip-29947	178	43	.	.	PUNCT
eblip-29947	179	1	many	many	ADJ
eblip-29947	179	2	analyzed	analyze	VERB
eblip-29947	179	3	read	read	NOUN
eblip-29947	179	4	scale	scale	NOUN
eblip-29947	179	5	designations	designation	NOUN
eblip-29947	179	6	by	by	ADP
eblip-29947	179	7	time	time	NOUN
eblip-29947	179	8	of	of	ADP
eblip-29947	179	9	day	day	NOUN
eblip-29947	179	10	,	,	PUNCT
eblip-29947	179	11	day	day	NOUN
eblip-29947	179	12	of	of	ADP
eblip-29947	179	13	week	week	NOUN
eblip-29947	179	14	,	,	PUNCT
eblip-29947	179	15	and	and	CCONJ
eblip-29947	179	16	time	time	NOUN
eblip-29947	179	17	in	in	ADP
eblip-29947	179	18	the	the	DET
eblip-29947	179	19	academic	academic	ADJ
eblip-29947	179	20	period	period	NOUN
eblip-29947	179	21	in	in	ADP
eblip-29947	179	22	order	order	NOUN
eblip-29947	179	23	to	to	PART
eblip-29947	179	24	find	find	VERB
eblip-29947	179	25	patterns	pattern	NOUN
eblip-29947	179	26	of	of	ADP
eblip-29947	179	27	busiest	busy	ADJ
eblip-29947	179	28	times	time	NOUN
eblip-29947	179	29	and	and	CCONJ
eblip-29947	179	30	most	most	ADV
eblip-29947	179	31	complex	complex	ADJ
eblip-29947	179	32	questions	question	NOUN
eblip-29947	179	33	,	,	PUNCT
eblip-29947	179	34	following	follow	VERB
eblip-29947	179	35	assessment	assessment	NOUN
eblip-29947	179	36	trends	trend	NOUN
eblip-29947	179	37	luo	luo	PROPN
eblip-29947	179	38	identified	identify	VERB
eblip-29947	179	39	in	in	ADP
eblip-29947	179	40	2008	2008	NUM
eblip-29947	179	41	.	.	PUNCT
eblip-29947	180	1	understanding	understand	VERB
eblip-29947	180	2	demand	demand	NOUN
eblip-29947	180	3	for	for	ADP
eblip-29947	180	4	service	service	NOUN
eblip-29947	180	5	is	be	AUX
eblip-29947	180	6	an	an	DET
eblip-29947	180	7	admirable	admirable	ADJ
eblip-29947	180	8	goal	goal	NOUN
eblip-29947	180	9	,	,	PUNCT
eblip-29947	180	10	but	but	CCONJ
eblip-29947	180	11	unfortunately	unfortunately	ADV
eblip-29947	180	12	even	even	ADV
eblip-29947	180	13	when	when	SCONJ
eblip-29947	180	14	service	service	NOUN
eblip-29947	180	15	patterns	pattern	NOUN
eblip-29947	180	16	are	be	AUX
eblip-29947	180	17	present	present	ADJ
eblip-29947	180	18	,	,	PUNCT
eblip-29947	180	19	staffing	staffing	NOUN
eblip-29947	180	20	models	model	NOUN
eblip-29947	180	21	may	may	AUX
eblip-29947	180	22	not	not	PART
eblip-29947	180	23	provide	provide	VERB
eblip-29947	180	24	the	the	DET
eblip-29947	180	25	flexibility	flexibility	NOUN
eblip-29947	180	26	to	to	ADP
eblip-29947	180	27	checkerboard	checkerboard	NOUN
eblip-29947	180	28	staff	staff	NOUN
eblip-29947	180	29	shifts	shift	NOUN
eblip-29947	180	30	to	to	PART
eblip-29947	180	31	match	match	VERB
eblip-29947	180	32	them	they	PRON
eblip-29947	180	33	.	.	PUNCT
eblip-29947	181	1	and	and	CCONJ
eblip-29947	181	2	,	,	PUNCT
eblip-29947	181	3	while	while	SCONJ
eblip-29947	181	4	optimizing	optimize	VERB
eblip-29947	181	5	staffing	staffing	NOUN
eblip-29947	181	6	may	may	AUX
eblip-29947	181	7	be	be	AUX
eblip-29947	181	8	possible	possible	ADJ
eblip-29947	181	9	to	to	ADP
eblip-29947	181	10	a	a	DET
eblip-29947	181	11	degree	degree	NOUN
eblip-29947	181	12	,	,	PUNCT
eblip-29947	181	13	in	in	ADP
eblip-29947	181	14	practice	practice	NOUN
eblip-29947	181	15	,	,	PUNCT
eblip-29947	181	16	complex	complex	ADJ
eblip-29947	181	17	questions	question	NOUN
eblip-29947	181	18	can	can	AUX
eblip-29947	181	19	arrive	arrive	VERB
eblip-29947	181	20	at	at	ADP
eblip-29947	181	21	any	any	DET
eblip-29947	181	22	point	point	NOUN
eblip-29947	181	23	in	in	ADP
eblip-29947	181	24	the	the	DET
eblip-29947	181	25	day	day	NOUN
eblip-29947	181	26	,	,	PUNCT
eblip-29947	181	27	week	week	NOUN
eblip-29947	181	28	,	,	PUNCT
eblip-29947	181	29	or	or	CCONJ
eblip-29947	181	30	year	year	NOUN
eblip-29947	181	31	and	and	CCONJ
eblip-29947	181	32	service	service	NOUN
eblip-29947	181	33	coordinators	coordinator	NOUN
eblip-29947	181	34	must	must	AUX
eblip-29947	181	35	determine	determine	VERB
eblip-29947	181	36	what	what	PRON
eblip-29947	181	37	is	be	AUX
eblip-29947	181	38	adequate	adequate	ADJ
eblip-29947	181	39	,	,	PUNCT
eblip-29947	181	40	rather	rather	ADV
eblip-29947	181	41	than	than	ADP
eblip-29947	181	42	optimal	optimal	ADJ
eblip-29947	181	43	,	,	PUNCT
eblip-29947	181	44	service	service	NOUN
eblip-29947	181	45	.	.	PUNCT
eblip-29947	182	1	additionally	additionally	ADV
eblip-29947	182	2	,	,	PUNCT
eblip-29947	182	3	read	read	VERB
eblip-29947	182	4	scores	score	NOUN
eblip-29947	182	5	were	be	AUX
eblip-29947	182	6	used	use	VERB
eblip-29947	182	7	to	to	PART
eblip-29947	182	8	make	make	VERB
eblip-29947	182	9	inferences	inference	NOUN
eblip-29947	182	10	about	about	ADP
eblip-29947	182	11	the	the	DET
eblip-29947	182	12	level	level	NOUN
eblip-29947	182	13	of	of	ADP
eblip-29947	182	14	expertise	expertise	NOUN
eblip-29947	182	15	needed	need	VERB
eblip-29947	182	16	,	,	PUNCT
eblip-29947	182	17	most	most	ADV
eblip-29947	182	18	often	often	ADV
eblip-29947	182	19	a	a	DET
eblip-29947	182	20	recommendation	recommendation	NOUN
eblip-29947	182	21	for	for	ADP
eblip-29947	182	22	decreased	decrease	VERB
eblip-29947	182	23	expertise	expertise	NOUN
eblip-29947	182	24	,	,	PUNCT
eblip-29947	182	25	and	and	CCONJ
eblip-29947	182	26	none	none	NOUN
eblip-29947	182	27	of	of	ADP
eblip-29947	182	28	the	the	DET
eblip-29947	182	29	sources	source	NOUN
eblip-29947	182	30	articulated	articulate	VERB
eblip-29947	182	31	how	how	SCONJ
eblip-29947	182	32	they	they	PRON
eblip-29947	182	33	would	would	AUX
eblip-29947	182	34	determine	determine	VERB
eblip-29947	182	35	when	when	SCONJ
eblip-29947	182	36	they	they	PRON
eblip-29947	182	37	had	have	VERB
eblip-29947	182	38	sub	sub	ADJ
eblip-29947	182	39	-	-	ADJ
eblip-29947	182	40	adequate	adequate	ADJ
eblip-29947	182	41	staffing	staffing	NOUN
eblip-29947	182	42	levels	level	NOUN
eblip-29947	182	43	on	on	ADP
eblip-29947	182	44	chat	chat	PROPN
eblip-29947	182	45	.	.	PUNCT
eblip-29947	183	1	this	this	DET
eblip-29947	183	2	use	use	NOUN
eblip-29947	183	3	of	of	ADP
eblip-29947	183	4	the	the	DET
eblip-29947	183	5	read	read	NOUN
eblip-29947	183	6	scale	scale	NOUN
eblip-29947	183	7	,	,	PUNCT
eblip-29947	183	8	while	while	SCONJ
eblip-29947	183	9	seemingly	seemingly	ADV
eblip-29947	183	10	common	common	ADJ
eblip-29947	183	11	,	,	PUNCT
eblip-29947	183	12	is	be	AUX
eblip-29947	183	13	troubling	troubling	ADJ
eblip-29947	183	14	.	.	PUNCT
eblip-29947	183	15	  	  	SPACE
eblip-29947	184	1	the	the	DET
eblip-29947	184	2	most	most	ADV
eblip-29947	184	3	striking	striking	ADJ
eblip-29947	184	4	feature	feature	NOUN
eblip-29947	184	5	of	of	ADP
eblip-29947	184	6	the	the	DET
eblip-29947	184	7	read	read	NOUN
eblip-29947	184	8	scale	scale	NOUN
eblip-29947	184	9	data	datum	NOUN
eblip-29947	184	10	was	be	AUX
eblip-29947	184	11	the	the	DET
eblip-29947	184	12	paucity	paucity	NOUN
eblip-29947	184	13	of	of	ADP
eblip-29947	184	14	chat	chat	NOUN
eblip-29947	184	15	transactions	transaction	NOUN
eblip-29947	184	16	rated	rate	VERB
eblip-29947	184	17	5	5	NUM
eblip-29947	184	18	or	or	CCONJ
eblip-29947	184	19	6	6	NUM
eblip-29947	184	20	.	.	PUNCT
eblip-29947	185	1	indeed	indeed	ADV
eblip-29947	185	2	,	,	PUNCT
eblip-29947	185	3	this	this	PRON
eblip-29947	185	4	was	be	AUX
eblip-29947	185	5	reflected	reflect	VERB
eblip-29947	185	6	in	in	ADP
eblip-29947	185	7	gerlich	gerlich	PROPN
eblip-29947	185	8	and	and	CCONJ
eblip-29947	185	9	berard	berard	PROPN
eblip-29947	185	10	’s	’s	PART
eblip-29947	185	11	(	(	PUNCT
eblip-29947	185	12	2010	2010	NUM
eblip-29947	185	13	)	)	PUNCT
eblip-29947	185	14	viability	viability	NOUN
eblip-29947	185	15	study	study	NOUN
eblip-29947	185	16	data	datum	NOUN
eblip-29947	185	17	.	.	PUNCT
eblip-29947	186	1	none	none	NOUN
eblip-29947	186	2	of	of	ADP
eblip-29947	186	3	the	the	DET
eblip-29947	186	4	15	15	NUM
eblip-29947	186	5	testing	testing	NOUN
eblip-29947	186	6	institutions	institution	NOUN
eblip-29947	186	7	reported	report	VERB
eblip-29947	186	8	any	any	DET
eblip-29947	186	9	chat	chat	NOUN
eblip-29947	186	10	transactions	transaction	NOUN
eblip-29947	186	11	falling	fall	VERB
eblip-29947	186	12	into	into	ADP
eblip-29947	186	13	the	the	DET
eblip-29947	186	14	5	5	NUM
eblip-29947	186	15	or	or	CCONJ
eblip-29947	186	16	6	6	NUM
eblip-29947	186	17	ratings	rating	NOUN
eblip-29947	186	18	.	.	PUNCT
eblip-29947	187	1	however	however	ADV
eblip-29947	187	2	,	,	PUNCT
eblip-29947	187	3	it	it	PRON
eblip-29947	187	4	would	would	AUX
eblip-29947	187	5	be	be	AUX
eblip-29947	187	6	premature	premature	ADJ
eblip-29947	187	7	to	to	PART
eblip-29947	187	8	conclude	conclude	VERB
eblip-29947	187	9	that	that	SCONJ
eblip-29947	187	10	patrons	patron	NOUN
eblip-29947	187	11	are	be	AUX
eblip-29947	187	12	not	not	PART
eblip-29947	187	13	asking	ask	VERB
eblip-29947	187	14	complex	complex	ADJ
eblip-29947	187	15	questions	question	NOUN
eblip-29947	187	16	,	,	PUNCT
eblip-29947	187	17	based	base	VERB
eblip-29947	187	18	solely	solely	ADV
eblip-29947	187	19	on	on	ADP
eblip-29947	187	20	ratings	rating	NOUN
eblip-29947	187	21	of	of	ADP
eblip-29947	187	22	the	the	DET
eblip-29947	187	23	responses	response	NOUN
eblip-29947	187	24	to	to	ADP
eblip-29947	187	25	those	those	DET
eblip-29947	187	26	questions	question	NOUN
eblip-29947	187	27	.	.	PUNCT
eblip-29947	188	1	as	as	SCONJ
eblip-29947	188	2	gerlich	gerlich	PROPN
eblip-29947	188	3	and	and	CCONJ
eblip-29947	188	4	berard	berard	PROPN
eblip-29947	188	5	developed	develop	VERB
eblip-29947	188	6	the	the	DET
eblip-29947	188	7	read	read	NOUN
eblip-29947	188	8	scale	scale	NOUN
eblip-29947	188	9	,	,	PUNCT
eblip-29947	188	10	they	they	PRON
eblip-29947	188	11	theorized	theorize	VERB
eblip-29947	188	12	that	that	SCONJ
eblip-29947	188	13	more	more	ADJ
eblip-29947	188	14	complex	complex	ADJ
eblip-29947	188	15	questions	question	NOUN
eblip-29947	188	16	were	be	AUX
eblip-29947	188	17	answered	answer	VERB
eblip-29947	188	18	away	away	ADV
eblip-29947	188	19	from	from	ADP
eblip-29947	188	20	the	the	DET
eblip-29947	188	21	reference	reference	NOUN
eblip-29947	188	22	desk	desk	NOUN
eblip-29947	188	23	,	,	PUNCT
eblip-29947	188	24	such	such	ADJ
eblip-29947	188	25	as	as	ADP
eblip-29947	188	26	in	in	ADP
eblip-29947	188	27	hallways	hallway	NOUN
eblip-29947	188	28	or	or	CCONJ
eblip-29947	188	29	offices	office	NOUN
eblip-29947	188	30	,	,	PUNCT
eblip-29947	188	31	and	and	CCONJ
eblip-29947	188	32	they	they	PRON
eblip-29947	188	33	built	build	VERB
eblip-29947	188	34	this	this	DET
eblip-29947	188	35	assumption	assumption	NOUN
eblip-29947	188	36	into	into	ADP
eblip-29947	188	37	the	the	DET
eblip-29947	188	38	scale	scale	NOUN
eblip-29947	188	39	.	.	PUNCT
eblip-29947	189	1	for	for	ADP
eblip-29947	189	2	example	example	NOUN
eblip-29947	189	3	,	,	PUNCT
eblip-29947	189	4	the	the	DET
eblip-29947	189	5	definitions	definition	NOUN
eblip-29947	189	6	provided	provide	VERB
eblip-29947	189	7	for	for	ADP
eblip-29947	189	8	the	the	DET
eblip-29947	189	9	5	5	NUM
eblip-29947	189	10	and	and	CCONJ
eblip-29947	189	11	6	6	NUM
eblip-29947	189	12	ratings	rating	NOUN
eblip-29947	189	13	assume	assume	VERB
eblip-29947	189	14	or	or	CCONJ
eblip-29947	189	15	presuppose	presuppose	VERB
eblip-29947	189	16	the	the	DET
eblip-29947	189	17	interaction	interaction	NOUN
eblip-29947	189	18	occurring	occur	VERB
eblip-29947	189	19	outside	outside	ADV
eblip-29947	189	20	of	of	ADP
eblip-29947	189	21	initial	initial	ADJ
eblip-29947	189	22	reference	reference	NOUN
eblip-29947	189	23	contexts	contexts	NOUN
eblip-29947	189	24	.	.	PUNCT
eblip-29947	190	1	level	level	NOUN
eblip-29947	190	2	5	5	NUM
eblip-29947	190	3	suggests	suggest	VERB
eblip-29947	190	4	that	that	SCONJ
eblip-29947	190	5	“	"	PUNCT
eblip-29947	190	6	consultation	consultation	NOUN
eblip-29947	190	7	appointments	appointment	NOUN
eblip-29947	190	8	might	might	AUX
eblip-29947	190	9	be	be	AUX
eblip-29947	190	10	scheduled	schedule	VERB
eblip-29947	190	11	”	"	PUNCT
eblip-29947	190	12	(	(	PUNCT
eblip-29947	190	13	gerlich	gerlich	PROPN
eblip-29947	190	14	,	,	PUNCT
eblip-29947	190	15	n.d	n.d	PROPN
eblip-29947	190	16	.	.	PROPN
eblip-29947	190	17	)	)	PUNCT
eblip-29947	190	18	while	while	SCONJ
eblip-29947	190	19	level	level	NOUN
eblip-29947	190	20	6	6	NUM
eblip-29947	190	21	specifies	specifie	NOUN
eblip-29947	190	22	that	that	PRON
eblip-29947	190	23	“	"	PUNCT
eblip-29947	190	24	(	(	PUNCT
eblip-29947	190	25	r)equests	r)equest	NOUN
eblip-29947	190	26	for	for	ADP
eblip-29947	190	27	information	information	NOUN
eblip-29947	190	28	can	can	AUX
eblip-29947	190	29	not	not	PART
eblip-29947	190	30	be	be	AUX
eblip-29947	190	31	answered	answer	VERB
eblip-29947	190	32	on	on	ADP
eblip-29947	190	33	the	the	DET
eblip-29947	190	34	spot	spot	NOUN
eblip-29947	190	35	”	"	PUNCT
eblip-29947	190	36	(	(	PUNCT
eblip-29947	190	37	gerlich	gerlich	PROPN
eblip-29947	190	38	,	,	PUNCT
eblip-29947	190	39	n.d	n.d	PROPN
eblip-29947	190	40	.	.	PROPN
eblip-29947	190	41	)	)	PUNCT
eblip-29947	190	42	.	.	PUNCT
eblip-29947	191	1	in	in	ADP
eblip-29947	191	2	practice	practice	NOUN
eblip-29947	191	3	,	,	PUNCT
eblip-29947	191	4	this	this	PRON
eblip-29947	191	5	makes	make	VERB
eblip-29947	191	6	the	the	DET
eblip-29947	191	7	higher	high	ADJ
eblip-29947	191	8	end	end	NOUN
eblip-29947	191	9	of	of	ADP
eblip-29947	191	10	the	the	DET
eblip-29947	191	11	scale	scale	NOUN
eblip-29947	191	12	unavailable	unavailable	ADJ
eblip-29947	191	13	to	to	PART
eblip-29947	191	14	chat	chat	VERB
eblip-29947	191	15	transactions	transaction	NOUN
eblip-29947	191	16	.	.	PUNCT
eblip-29947	192	1	as	as	ADP
eblip-29947	192	2	of	of	ADP
eblip-29947	192	3	this	this	DET
eblip-29947	192	4	writing	writing	NOUN
eblip-29947	192	5	,	,	PUNCT
eblip-29947	192	6	it	it	PRON
eblip-29947	192	7	is	be	AUX
eblip-29947	192	8	not	not	PART
eblip-29947	192	9	feasible	feasible	ADJ
eblip-29947	192	10	for	for	SCONJ
eblip-29947	192	11	a	a	DET
eblip-29947	192	12	librarian	librarian	NOUN
eblip-29947	192	13	to	to	PART
eblip-29947	192	14	initiate	initiate	VERB
eblip-29947	192	15	a	a	DET
eblip-29947	192	16	chat	chat	NOUN
eblip-29947	192	17	with	with	ADP
eblip-29947	192	18	a	a	DET
eblip-29947	192	19	specific	specific	ADJ
eblip-29947	192	20	patron	patron	NOUN
eblip-29947	192	21	or	or	CCONJ
eblip-29947	192	22	schedule	schedule	VERB
eblip-29947	192	23	a	a	DET
eblip-29947	192	24	consultation	consultation	NOUN
eblip-29947	192	25	via	via	ADP
eblip-29947	192	26	chat	chat	PROPN
eblip-29947	192	27	,	,	PUNCT
eblip-29947	192	28	so	so	CCONJ
eblip-29947	192	29	any	any	DET
eblip-29947	192	30	question	question	NOUN
eblip-29947	192	31	that	that	PRON
eblip-29947	192	32	requires	require	VERB
eblip-29947	192	33	follow	follow	VERB
eblip-29947	192	34	up	up	ADP
eblip-29947	192	35	is	be	AUX
eblip-29947	192	36	necessarily	necessarily	ADV
eblip-29947	192	37	answered	answer	VERB
eblip-29947	192	38	in	in	ADP
eblip-29947	192	39	a	a	DET
eblip-29947	192	40	different	different	ADJ
eblip-29947	192	41	mode	mode	NOUN
eblip-29947	192	42	.	.	PUNCT
eblip-29947	193	1	the	the	DET
eblip-29947	193	2	scale	scale	NOUN
eblip-29947	193	3	gives	give	VERB
eblip-29947	193	4	weight	weight	NOUN
eblip-29947	193	5	to	to	ADP
eblip-29947	193	6	the	the	DET
eblip-29947	193	7	mode	mode	NOUN
eblip-29947	193	8	in	in	ADP
eblip-29947	193	9	which	which	PRON
eblip-29947	193	10	the	the	DET
eblip-29947	193	11	librarian	librarian	ADJ
eblip-29947	193	12	answers	answer	VERB
eblip-29947	193	13	reference	reference	NOUN
eblip-29947	193	14	questions	question	NOUN
eblip-29947	193	15	,	,	PUNCT
eblip-29947	193	16	rather	rather	ADV
eblip-29947	193	17	than	than	ADP
eblip-29947	193	18	the	the	DET
eblip-29947	193	19	mode	mode	NOUN
eblip-29947	193	20	in	in	ADP
eblip-29947	193	21	which	which	PRON
eblip-29947	193	22	the	the	DET
eblip-29947	193	23	patron	patron	NOUN
eblip-29947	193	24	asks	ask	VERB
eblip-29947	193	25	it	it	PRON
eblip-29947	193	26	.	.	PUNCT
eblip-29947	193	27	  	  	SPACE
eblip-29947	194	1	depending	depend	VERB
eblip-29947	194	2	on	on	ADP
eblip-29947	194	3	how	how	SCONJ
eblip-29947	194	4	the	the	DET
eblip-29947	194	5	read	read	NOUN
eblip-29947	194	6	scale	scale	NOUN
eblip-29947	194	7	ratings	rating	NOUN
eblip-29947	194	8	are	be	AUX
eblip-29947	194	9	used	use	VERB
eblip-29947	194	10	by	by	ADP
eblip-29947	194	11	an	an	DET
eblip-29947	194	12	institution	institution	NOUN
eblip-29947	194	13	,	,	PUNCT
eblip-29947	194	14	the	the	DET
eblip-29947	194	15	data	datum	NOUN
eblip-29947	194	16	could	could	AUX
eblip-29947	194	17	present	present	VERB
eblip-29947	194	18	a	a	DET
eblip-29947	194	19	distorted	distorted	ADJ
eblip-29947	194	20	view	view	NOUN
eblip-29947	194	21	of	of	ADP
eblip-29947	194	22	the	the	DET
eblip-29947	194	23	chat	chat	PROPN
eblip-29947	194	24	service	service	NOUN
eblip-29947	194	25	.	.	PUNCT
eblip-29947	195	1	for	for	ADP
eblip-29947	195	2	example	example	NOUN
eblip-29947	195	3	,	,	PUNCT
eblip-29947	195	4	if	if	SCONJ
eblip-29947	195	5	a	a	DET
eblip-29947	195	6	question	question	NOUN
eblip-29947	195	7	comes	come	VERB
eblip-29947	195	8	in	in	ADP
eblip-29947	195	9	via	via	ADP
eblip-29947	195	10	chat	chat	NOUN
eblip-29947	195	11	that	that	PRON
eblip-29947	195	12	is	be	AUX
eblip-29947	195	13	beyond	beyond	ADP
eblip-29947	195	14	the	the	DET
eblip-29947	195	15	abilities	ability	NOUN
eblip-29947	195	16	of	of	ADP
eblip-29947	195	17	that	that	DET
eblip-29947	195	18	librarian	librarian	NOUN
eblip-29947	195	19	,	,	PUNCT
eblip-29947	195	20	they	they	PRON
eblip-29947	195	21	might	might	AUX
eblip-29947	195	22	create	create	VERB
eblip-29947	195	23	a	a	DET
eblip-29947	195	24	ticket	ticket	NOUN
eblip-29947	195	25	that	that	PRON
eblip-29947	195	26	the	the	DET
eblip-29947	195	27	relevant	relevant	ADJ
eblip-29947	195	28	subject	subject	NOUN
eblip-29947	195	29	specialist	specialist	NOUN
eblip-29947	195	30	will	will	AUX
eblip-29947	195	31	claim	claim	VERB
eblip-29947	195	32	.	.	PUNCT
eblip-29947	196	1	while	while	SCONJ
eblip-29947	196	2	the	the	DET
eblip-29947	196	3	eventual	eventual	ADJ
eblip-29947	196	4	answer	answer	NOUN
eblip-29947	196	5	would	would	AUX
eblip-29947	196	6	likely	likely	ADV
eblip-29947	196	7	be	be	AUX
eblip-29947	196	8	a	a	DET
eblip-29947	196	9	5	5	NUM
eblip-29947	196	10	or	or	CCONJ
eblip-29947	196	11	6	6	NUM
eblip-29947	196	12	,	,	PUNCT
eblip-29947	196	13	the	the	DET
eblip-29947	196	14	chat	chat	NOUN
eblip-29947	196	15	transaction	transaction	NOUN
eblip-29947	196	16	would	would	AUX
eblip-29947	196	17	rate	rate	VERB
eblip-29947	196	18	as	as	ADP
eblip-29947	196	19	a	a	DET
eblip-29947	196	20	1	1	NUM
eblip-29947	196	21	,	,	PUNCT
eblip-29947	196	22	as	as	SCONJ
eblip-29947	196	23	it	it	PRON
eblip-29947	196	24	took	take	VERB
eblip-29947	196	25	no	no	DET
eblip-29947	196	26	effort	effort	NOUN
eblip-29947	196	27	.	.	PUNCT
eblip-29947	197	1	if	if	SCONJ
eblip-29947	197	2	the	the	DET
eblip-29947	197	3	staff	staff	NOUN
eblip-29947	197	4	member	member	NOUN
eblip-29947	197	5	used	use	VERB
eblip-29947	197	6	knowledge	knowledge	NOUN
eblip-29947	197	7	or	or	CCONJ
eblip-29947	197	8	training	training	NOUN
eblip-29947	197	9	about	about	ADP
eblip-29947	197	10	who	who	PRON
eblip-29947	197	11	specifically	specifically	ADV
eblip-29947	197	12	to	to	PART
eblip-29947	197	13	refer	refer	VERB
eblip-29947	197	14	the	the	DET
eblip-29947	197	15	question	question	NOUN
eblip-29947	197	16	to	to	ADP
eblip-29947	197	17	,	,	PUNCT
eblip-29947	197	18	or	or	CCONJ
eblip-29947	197	19	instructed	instruct	VERB
eblip-29947	197	20	the	the	DET
eblip-29947	197	21	patron	patron	NOUN
eblip-29947	197	22	in	in	ADP
eblip-29947	197	23	how	how	SCONJ
eblip-29947	197	24	to	to	PART
eblip-29947	197	25	schedule	schedule	VERB
eblip-29947	197	26	a	a	DET
eblip-29947	197	27	consultation	consultation	NOUN
eblip-29947	197	28	,	,	PUNCT
eblip-29947	197	29	it	it	PRON
eblip-29947	197	30	might	might	AUX
eblip-29947	197	31	appropriately	appropriately	ADV
eblip-29947	197	32	rate	rate	VERB
eblip-29947	197	33	at	at	ADP
eblip-29947	197	34	level	level	NOUN
eblip-29947	197	35	2	2	NUM
eblip-29947	197	36	or	or	CCONJ
eblip-29947	197	37	3	3	NUM
eblip-29947	197	38	.	.	PUNCT
eblip-29947	198	1	in	in	ADP
eblip-29947	198	2	any	any	DET
eblip-29947	198	3	case	case	NOUN
eblip-29947	198	4	,	,	PUNCT
eblip-29947	198	5	it	it	PRON
eblip-29947	198	6	would	would	AUX
eblip-29947	198	7	be	be	AUX
eblip-29947	198	8	at	at	ADP
eblip-29947	198	9	the	the	DET
eblip-29947	198	10	low	low	ADJ
eblip-29947	198	11	end	end	NOUN
eblip-29947	198	12	of	of	ADP
eblip-29947	198	13	the	the	DET
eblip-29947	198	14	scale	scale	NOUN
eblip-29947	198	15	,	,	PUNCT
eblip-29947	198	16	indistinguishable	indistinguishable	ADJ
eblip-29947	198	17	from	from	ADP
eblip-29947	198	18	simple	simple	ADJ
eblip-29947	198	19	item	item	NOUN
eblip-29947	198	20	searches	search	NOUN
eblip-29947	198	21	or	or	CCONJ
eblip-29947	198	22	questions	question	NOUN
eblip-29947	198	23	about	about	ADP
eblip-29947	198	24	hours	hour	NOUN
eblip-29947	198	25	.	.	PUNCT
eblip-29947	199	1	using	use	VERB
eblip-29947	199	2	read	read	NOUN
eblip-29947	199	3	scale	scale	NOUN
eblip-29947	199	4	data	datum	NOUN
eblip-29947	199	5	to	to	PART
eblip-29947	199	6	determine	determine	VERB
eblip-29947	199	7	the	the	DET
eblip-29947	199	8	level	level	NOUN
eblip-29947	199	9	of	of	ADP
eblip-29947	199	10	expertise	expertise	NOUN
eblip-29947	199	11	required	require	VERB
eblip-29947	199	12	of	of	ADP
eblip-29947	199	13	chat	chat	NOUN
eblip-29947	199	14	staff	staff	NOUN
eblip-29947	199	15	is	be	AUX
eblip-29947	199	16	problematic	problematic	ADJ
eblip-29947	199	17	when	when	SCONJ
eblip-29947	199	18	questions	question	NOUN
eblip-29947	199	19	that	that	SCONJ
eblip-29947	199	20	staff	staff	NOUN
eblip-29947	199	21	could	could	AUX
eblip-29947	199	22	answer	answer	VERB
eblip-29947	199	23	comfortably	comfortably	ADV
eblip-29947	199	24	and	and	CCONJ
eblip-29947	199	25	those	those	PRON
eblip-29947	199	26	they	they	PRON
eblip-29947	199	27	lacked	lack	VERB
eblip-29947	199	28	the	the	DET
eblip-29947	199	29	expertise	expertise	NOUN
eblip-29947	199	30	to	to	PART
eblip-29947	199	31	answer	answer	VERB
eblip-29947	199	32	at	at	ADP
eblip-29947	199	33	all	all	ADV
eblip-29947	199	34	are	be	AUX
eblip-29947	199	35	represented	represent	VERB
eblip-29947	199	36	the	the	DET
eblip-29947	199	37	same	same	ADJ
eblip-29947	199	38	way	way	NOUN
eblip-29947	199	39	in	in	ADP
eblip-29947	199	40	the	the	DET
eblip-29947	199	41	data	datum	NOUN
eblip-29947	199	42	.	.	PUNCT
eblip-29947	199	43	  	  	SPACE
eblip-29947	200	1	it	it	PRON
eblip-29947	200	2	is	be	AUX
eblip-29947	200	3	also	also	ADV
eblip-29947	200	4	notable	notable	ADJ
eblip-29947	200	5	that	that	SCONJ
eblip-29947	200	6	almost	almost	ADV
eblip-29947	200	7	every	every	DET
eblip-29947	200	8	study	study	NOUN
eblip-29947	200	9	in	in	ADP
eblip-29947	200	10	this	this	DET
eblip-29947	200	11	review	review	NOUN
eblip-29947	200	12	tabulated	tabulate	VERB
eblip-29947	200	13	read	read	NOUN
eblip-29947	200	14	scale	scale	NOUN
eblip-29947	200	15	designations	designation	NOUN
eblip-29947	200	16	based	base	VERB
eblip-29947	200	17	simply	simply	ADV
eblip-29947	200	18	on	on	ADP
eblip-29947	200	19	frequency	frequency	NOUN
eblip-29947	200	20	,	,	PUNCT
eblip-29947	200	21	either	either	CCONJ
eblip-29947	200	22	as	as	ADP
eblip-29947	200	23	raw	raw	ADJ
eblip-29947	200	24	counts	count	NOUN
eblip-29947	200	25	or	or	CCONJ
eblip-29947	200	26	percentages	percentage	NOUN
eblip-29947	200	27	.	.	PUNCT
eblip-29947	201	1	this	this	PRON
eblip-29947	201	2	gives	give	VERB
eblip-29947	201	3	equal	equal	ADJ
eblip-29947	201	4	weight	weight	NOUN
eblip-29947	201	5	to	to	ADP
eblip-29947	201	6	all	all	DET
eblip-29947	201	7	questions	question	NOUN
eblip-29947	201	8	;	;	PUNCT
eblip-29947	201	9	imagine	imagine	VERB
eblip-29947	201	10	a	a	DET
eblip-29947	201	11	one	one	NUM
eblip-29947	201	12	hour	hour	NOUN
eblip-29947	201	13	reference	reference	NOUN
eblip-29947	201	14	shift	shift	NOUN
eblip-29947	201	15	in	in	ADP
eblip-29947	201	16	which	which	PRON
eblip-29947	201	17	a	a	DET
eblip-29947	201	18	librarian	librarian	NOUN
eblip-29947	201	19	has	have	VERB
eblip-29947	201	20	two	two	NUM
eblip-29947	201	21	questions	question	NOUN
eblip-29947	201	22	at	at	ADP
eblip-29947	201	23	level	level	NOUN
eblip-29947	201	24	4	4	NUM
eblip-29947	201	25	,	,	PUNCT
eblip-29947	201	26	spending	spend	VERB
eblip-29947	201	27	15	15	NUM
eblip-29947	201	28	minutes	minute	NOUN
eblip-29947	201	29	on	on	ADP
eblip-29947	201	30	each	each	DET
eblip-29947	201	31	working	work	VERB
eblip-29947	201	32	with	with	ADP
eblip-29947	201	33	the	the	DET
eblip-29947	201	34	patrons	patron	NOUN
eblip-29947	201	35	to	to	PART
eblip-29947	201	36	choose	choose	VERB
eblip-29947	201	37	a	a	DET
eblip-29947	201	38	database	database	NOUN
eblip-29947	201	39	,	,	PUNCT
eblip-29947	201	40	develop	develop	VERB
eblip-29947	201	41	and	and	CCONJ
eblip-29947	201	42	refine	refine	VERB
eblip-29947	201	43	search	search	NOUN
eblip-29947	201	44	strategies	strategy	NOUN
eblip-29947	201	45	,	,	PUNCT
eblip-29947	201	46	and	and	CCONJ
eblip-29947	201	47	so	so	ADV
eblip-29947	201	48	on	on	ADV
eblip-29947	201	49	.	.	PUNCT
eblip-29947	202	1	that	that	PRON
eblip-29947	202	2	librarian	librarian	PROPN
eblip-29947	202	3	also	also	ADV
eblip-29947	202	4	spends	spend	VERB
eblip-29947	202	5	ten	ten	NUM
eblip-29947	202	6	seconds	second	NOUN
eblip-29947	202	7	on	on	ADP
eblip-29947	202	8	each	each	DET
eblip-29947	202	9	answer	answer	NOUN
eblip-29947	202	10	to	to	ADP
eblip-29947	202	11	questions	question	NOUN
eblip-29947	202	12	about	about	ADP
eblip-29947	202	13	the	the	DET
eblip-29947	202	14	hours	hour	NOUN
eblip-29947	202	15	.	.	PUNCT
eblip-29947	203	1	if	if	SCONJ
eblip-29947	203	2	there	there	PRON
eblip-29947	203	3	are	be	VERB
eblip-29947	203	4	five	five	NUM
eblip-29947	203	5	such	such	ADJ
eblip-29947	203	6	questions	question	NOUN
eblip-29947	203	7	,	,	PUNCT
eblip-29947	203	8	the	the	DET
eblip-29947	203	9	hour	hour	NOUN
eblip-29947	203	10	was	be	AUX
eblip-29947	203	11	predominantly	predominantly	ADV
eblip-29947	203	12	level	level	ADJ
eblip-29947	203	13	1	1	NUM
eblip-29947	203	14	,	,	PUNCT
eblip-29947	203	15	even	even	ADV
eblip-29947	203	16	though	though	SCONJ
eblip-29947	203	17	less	less	ADJ
eblip-29947	203	18	than	than	ADP
eblip-29947	203	19	a	a	DET
eblip-29947	203	20	minute	minute	NOUN
eblip-29947	203	21	was	be	AUX
eblip-29947	203	22	spent	spend	VERB
eblip-29947	203	23	on	on	ADP
eblip-29947	203	24	level	level	NOUN
eblip-29947	203	25	1	1	NUM
eblip-29947	203	26	answers	answer	NOUN
eblip-29947	203	27	,	,	PUNCT
eblip-29947	203	28	and	and	CCONJ
eblip-29947	203	29	half	half	DET
eblip-29947	203	30	the	the	DET
eblip-29947	203	31	hour	hour	NOUN
eblip-29947	203	32	was	be	AUX
eblip-29947	203	33	spent	spend	VERB
eblip-29947	203	34	on	on	ADP
eblip-29947	203	35	level	level	NOUN
eblip-29947	203	36	4	4	NUM
eblip-29947	203	37	responses	response	NOUN
eblip-29947	203	38	.	.	PUNCT
eblip-29947	204	1	this	this	DET
eblip-29947	204	2	approach	approach	NOUN
eblip-29947	204	3	essentially	essentially	ADV
eblip-29947	204	4	recreates	recreate	VERB
eblip-29947	204	5	the	the	DET
eblip-29947	204	6	hash	hash	NOUN
eblip-29947	204	7	mark	mark	NOUN
eblip-29947	204	8	system	system	NOUN
eblip-29947	204	9	that	that	PRON
eblip-29947	204	10	the	the	DET
eblip-29947	204	11	read	read	NOUN
eblip-29947	204	12	scale	scale	NOUN
eblip-29947	204	13	was	be	AUX
eblip-29947	204	14	developed	develop	VERB
eblip-29947	204	15	to	to	PART
eblip-29947	204	16	replace	replace	VERB
eblip-29947	204	17	,	,	PUNCT
eblip-29947	204	18	with	with	ADP
eblip-29947	204	19	the	the	DET
eblip-29947	204	20	added	add	VERB
eblip-29947	204	21	misinterpretation	misinterpretation	NOUN
eblip-29947	204	22	that	that	SCONJ
eblip-29947	204	23	most	most	ADJ
eblip-29947	204	24	questions	question	NOUN
eblip-29947	204	25	can	can	AUX
eblip-29947	204	26	be	be	AUX
eblip-29947	204	27	answered	answer	VERB
eblip-29947	204	28	without	without	ADP
eblip-29947	204	29	any	any	DET
eblip-29947	204	30	specialized	specialized	ADJ
eblip-29947	204	31	knowledge	knowledge	NOUN
eblip-29947	204	32	or	or	CCONJ
eblip-29947	204	33	skill	skill	NOUN
eblip-29947	204	34	.	.	PUNCT
eblip-29947	204	35	    	    	SPACE
eblip-29947	205	1	this	this	DET
eblip-29947	205	2	unequal	unequal	ADJ
eblip-29947	205	3	weight	weight	NOUN
eblip-29947	205	4	distribution	distribution	NOUN
eblip-29947	205	5	is	be	AUX
eblip-29947	205	6	true	true	ADJ
eblip-29947	205	7	for	for	ADP
eblip-29947	205	8	all	all	DET
eblip-29947	205	9	modes	mode	NOUN
eblip-29947	205	10	of	of	ADP
eblip-29947	205	11	reference	reference	NOUN
eblip-29947	205	12	,	,	PUNCT
eblip-29947	205	13	but	but	CCONJ
eblip-29947	205	14	is	be	AUX
eblip-29947	205	15	especially	especially	ADV
eblip-29947	205	16	significant	significant	ADJ
eblip-29947	205	17	for	for	ADP
eblip-29947	205	18	chat	chat	PROPN
eblip-29947	205	19	,	,	PUNCT
eblip-29947	205	20	where	where	SCONJ
eblip-29947	205	21	librarians	librarian	NOUN
eblip-29947	205	22	report	report	VERB
eblip-29947	205	23	fielding	field	VERB
eblip-29947	205	24	multiple	multiple	ADJ
eblip-29947	205	25	questions	question	NOUN
eblip-29947	205	26	at	at	ADP
eblip-29947	205	27	a	a	DET
eblip-29947	205	28	time	time	NOUN
eblip-29947	205	29	.	.	PUNCT
eblip-29947	206	1	answering	answer	VERB
eblip-29947	206	2	several	several	ADJ
eblip-29947	206	3	questions	question	NOUN
eblip-29947	206	4	about	about	ADP
eblip-29947	206	5	hours	hour	NOUN
eblip-29947	206	6	or	or	CCONJ
eblip-29947	206	7	renewals	renewal	NOUN
eblip-29947	206	8	while	while	SCONJ
eblip-29947	206	9	a	a	DET
eblip-29947	206	10	patron	patron	NOUN
eblip-29947	206	11	requiring	require	VERB
eblip-29947	206	12	more	more	ADJ
eblip-29947	206	13	complex	complex	ADJ
eblip-29947	206	14	assistance	assistance	NOUN
eblip-29947	206	15	is	be	AUX
eblip-29947	206	16	running	run	VERB
eblip-29947	206	17	searches	search	NOUN
eblip-29947	206	18	is	be	AUX
eblip-29947	206	19	efficient	efficient	ADJ
eblip-29947	206	20	.	.	PUNCT
eblip-29947	207	1	an	an	DET
eblip-29947	207	2	approach	approach	NOUN
eblip-29947	207	3	to	to	ADP
eblip-29947	207	4	assessment	assessment	NOUN
eblip-29947	207	5	that	that	PRON
eblip-29947	207	6	devalues	devalue	VERB
eblip-29947	207	7	this	this	DET
eblip-29947	207	8	practice	practice	NOUN
eblip-29947	207	9	is	be	AUX
eblip-29947	207	10	flawed	flawed	ADJ
eblip-29947	207	11	.	.	PUNCT
eblip-29947	207	12	  	  	SPACE
eblip-29947	208	1	measuring	measure	VERB
eblip-29947	208	2	the	the	DET
eblip-29947	208	3	skills	skill	NOUN
eblip-29947	208	4	needed	need	VERB
eblip-29947	208	5	to	to	PART
eblip-29947	208	6	answer	answer	VERB
eblip-29947	208	7	a	a	DET
eblip-29947	208	8	question	question	NOUN
eblip-29947	208	9	makes	make	VERB
eblip-29947	208	10	sense	sense	NOUN
eblip-29947	208	11	when	when	SCONJ
eblip-29947	208	12	trying	try	VERB
eblip-29947	208	13	to	to	PART
eblip-29947	208	14	assess	assess	VERB
eblip-29947	208	15	how	how	SCONJ
eblip-29947	208	16	to	to	PART
eblip-29947	208	17	staff	staff	VERB
eblip-29947	208	18	the	the	DET
eblip-29947	208	19	service	service	NOUN
eblip-29947	208	20	.	.	PUNCT
eblip-29947	209	1	it	it	PRON
eblip-29947	209	2	can	can	AUX
eblip-29947	209	3	be	be	AUX
eblip-29947	209	4	less	less	ADV
eblip-29947	209	5	helpful	helpful	ADJ
eblip-29947	209	6	when	when	SCONJ
eblip-29947	209	7	trying	try	VERB
eblip-29947	209	8	to	to	PART
eblip-29947	209	9	assess	assess	VERB
eblip-29947	209	10	the	the	DET
eblip-29947	209	11	value	value	NOUN
eblip-29947	209	12	of	of	ADP
eblip-29947	209	13	the	the	DET
eblip-29947	209	14	service	service	NOUN
eblip-29947	209	15	to	to	ADP
eblip-29947	209	16	our	our	PRON
eblip-29947	209	17	patrons	patron	NOUN
eblip-29947	209	18	.	.	PUNCT
eblip-29947	210	1	helping	help	VERB
eblip-29947	210	2	a	a	DET
eblip-29947	210	3	patron	patron	NOUN
eblip-29947	210	4	navigate	navigate	VERB
eblip-29947	210	5	a	a	DET
eblip-29947	210	6	confusing	confusing	ADJ
eblip-29947	210	7	record	record	NOUN
eblip-29947	210	8	or	or	CCONJ
eblip-29947	210	9	misconfigured	misconfigured	ADJ
eblip-29947	210	10	link	link	NOUN
eblip-29947	210	11	in	in	ADP
eblip-29947	210	12	a	a	DET
eblip-29947	210	13	database	database	NOUN
eblip-29947	210	14	may	may	AUX
eblip-29947	210	15	be	be	AUX
eblip-29947	210	16	a	a	DET
eblip-29947	210	17	simple	simple	ADJ
eblip-29947	210	18	question	question	NOUN
eblip-29947	210	19	from	from	ADP
eblip-29947	210	20	the	the	DET
eblip-29947	210	21	librarian	librarian	PROPN
eblip-29947	210	22	’s	’s	PART
eblip-29947	210	23	perspective	perspective	NOUN
eblip-29947	210	24	,	,	PUNCT
eblip-29947	210	25	perhaps	perhaps	ADV
eblip-29947	210	26	rating	rate	VERB
eblip-29947	210	27	a	a	DET
eblip-29947	210	28	2	2	NUM
eblip-29947	210	29	on	on	ADP
eblip-29947	210	30	the	the	DET
eblip-29947	210	31	read	read	NOUN
eblip-29947	210	32	scale	scale	NOUN
eblip-29947	210	33	.	.	PUNCT
eblip-29947	211	1	from	from	ADP
eblip-29947	211	2	the	the	DET
eblip-29947	211	3	patron	patron	NOUN
eblip-29947	211	4	’s	’s	PART
eblip-29947	211	5	perspective	perspective	NOUN
eblip-29947	211	6	,	,	PUNCT
eblip-29947	211	7	getting	get	VERB
eblip-29947	211	8	access	access	NOUN
eblip-29947	211	9	to	to	ADP
eblip-29947	211	10	the	the	DET
eblip-29947	211	11	resource	resource	NOUN
eblip-29947	211	12	may	may	AUX
eblip-29947	211	13	be	be	AUX
eblip-29947	211	14	critically	critically	ADV
eblip-29947	211	15	important	important	ADJ
eblip-29947	211	16	.	.	PUNCT
eblip-29947	212	1	a	a	DET
eblip-29947	212	2	low	low	ADJ
eblip-29947	212	3	read	read	NOUN
eblip-29947	212	4	score	score	NOUN
eblip-29947	212	5	might	might	AUX
eblip-29947	212	6	be	be	AUX
eblip-29947	212	7	desirable	desirable	ADJ
eblip-29947	212	8	in	in	ADP
eblip-29947	212	9	this	this	DET
eblip-29947	212	10	case	case	NOUN
eblip-29947	212	11	:	:	PUNCT
eblip-29947	212	12	the	the	DET
eblip-29947	212	13	librarian	librarian	NOUN
eblip-29947	212	14	was	be	AUX
eblip-29947	212	15	able	able	ADJ
eblip-29947	212	16	to	to	PART
eblip-29947	212	17	solve	solve	VERB
eblip-29947	212	18	the	the	DET
eblip-29947	212	19	patron	patron	NOUN
eblip-29947	212	20	’s	’s	PART
eblip-29947	212	21	problem	problem	NOUN
eblip-29947	212	22	quickly	quickly	ADV
eblip-29947	212	23	and	and	CCONJ
eblip-29947	212	24	easily	easily	ADV
eblip-29947	212	25	.	.	PUNCT
eblip-29947	213	1	yet	yet	ADV
eblip-29947	213	2	,	,	PUNCT
eblip-29947	213	3	the	the	DET
eblip-29947	213	4	interpretation	interpretation	NOUN
eblip-29947	213	5	of	of	ADP
eblip-29947	213	6	the	the	DET
eblip-29947	213	7	read	read	NOUN
eblip-29947	213	8	scale	scale	NOUN
eblip-29947	213	9	may	may	AUX
eblip-29947	213	10	rank	rank	VERB
eblip-29947	213	11	the	the	DET
eblip-29947	213	12	worthiness	worthiness	NOUN
eblip-29947	213	13	of	of	ADP
eblip-29947	213	14	some	some	DET
eblip-29947	213	15	questions	question	NOUN
eblip-29947	213	16	or	or	CCONJ
eblip-29947	213	17	answers	answer	NOUN
eblip-29947	213	18	over	over	ADP
eblip-29947	213	19	others	other	NOUN
eblip-29947	213	20	,	,	PUNCT
eblip-29947	213	21	a	a	DET
eblip-29947	213	22	common	common	ADJ
eblip-29947	213	23	trap	trap	NOUN
eblip-29947	213	24	inherent	inherent	ADJ
eblip-29947	213	25	in	in	ADP
eblip-29947	213	26	scales	scale	NOUN
eblip-29947	213	27	(	(	PUNCT
eblip-29947	213	28	lemire	lemire	PROPN
eblip-29947	213	29	et	et	PROPN
eblip-29947	213	30	al	al	PROPN
eblip-29947	213	31	.	.	PROPN
eblip-29947	213	32	,	,	PUNCT
eblip-29947	213	33	2016	2016	NUM
eblip-29947	213	34	)	)	PUNCT
eblip-29947	213	35	.	.	PUNCT
eblip-29947	213	36	  	  	SPACE
eblip-29947	214	1	given	give	VERB
eblip-29947	214	2	the	the	DET
eblip-29947	214	3	language	language	NOUN
eblip-29947	214	4	limiting	limit	VERB
eblip-29947	214	5	chat	chat	NOUN
eblip-29947	214	6	to	to	ADP
eblip-29947	214	7	the	the	DET
eblip-29947	214	8	lower	low	ADJ
eblip-29947	214	9	end	end	NOUN
eblip-29947	214	10	of	of	ADP
eblip-29947	214	11	the	the	DET
eblip-29947	214	12	read	read	NOUN
eblip-29947	214	13	scale	scale	NOUN
eblip-29947	214	14	,	,	PUNCT
eblip-29947	214	15	we	we	PRON
eblip-29947	214	16	might	might	AUX
eblip-29947	214	17	see	see	VERB
eblip-29947	214	18	a	a	DET
eblip-29947	214	19	rash	rash	NOUN
eblip-29947	214	20	of	of	ADP
eblip-29947	214	21	adaptations	adaptation	NOUN
eblip-29947	214	22	of	of	ADP
eblip-29947	214	23	the	the	DET
eblip-29947	214	24	definitions	definition	NOUN
eblip-29947	214	25	and	and	CCONJ
eblip-29947	214	26	examples	example	NOUN
eblip-29947	214	27	,	,	PUNCT
eblip-29947	214	28	creating	create	VERB
eblip-29947	214	29	the	the	DET
eblip-29947	214	30	ability	ability	NOUN
eblip-29947	214	31	of	of	ADP
eblip-29947	214	32	chat	chat	NOUN
eblip-29947	214	33	to	to	PART
eblip-29947	214	34	enter	enter	VERB
eblip-29947	214	35	into	into	ADP
eblip-29947	214	36	the	the	DET
eblip-29947	214	37	final	final	ADJ
eblip-29947	214	38	third	third	NOUN
eblip-29947	214	39	of	of	ADP
eblip-29947	214	40	the	the	DET
eblip-29947	214	41	read	read	NOUN
eblip-29947	214	42	scale	scale	NOUN
eblip-29947	214	43	.	.	PUNCT
eblip-29947	215	1	however	however	ADV
eblip-29947	215	2	,	,	PUNCT
eblip-29947	215	3	of	of	ADP
eblip-29947	215	4	the	the	DET
eblip-29947	215	5	few	few	ADJ
eblip-29947	215	6	institutions	institution	NOUN
eblip-29947	215	7	that	that	PRON
eblip-29947	215	8	adapted	adapt	VERB
eblip-29947	215	9	the	the	DET
eblip-29947	215	10	read	read	NOUN
eblip-29947	215	11	scale	scale	NOUN
eblip-29947	215	12	verbiage	verbiage	NOUN
eblip-29947	215	13	to	to	ADP
eblip-29947	215	14	their	their	PRON
eblip-29947	215	15	local	local	ADJ
eblip-29947	215	16	assessment	assessment	NOUN
eblip-29947	215	17	environments	environment	NOUN
eblip-29947	215	18	,	,	PUNCT
eblip-29947	215	19	mode	mode	NOUN
eblip-29947	215	20	-	-	PUNCT
eblip-29947	215	21	agnostic	agnostic	ADJ
eblip-29947	215	22	wording	wording	NOUN
eblip-29947	215	23	was	be	AUX
eblip-29947	215	24	not	not	PART
eblip-29947	215	25	added	add	VERB
eblip-29947	215	26	at	at	ADP
eblip-29947	215	27	the	the	DET
eblip-29947	215	28	upper	upper	ADJ
eblip-29947	215	29	levels	level	NOUN
eblip-29947	215	30	,	,	PUNCT
eblip-29947	215	31	and	and	CCONJ
eblip-29947	215	32	mode	mode	NOUN
eblip-29947	215	33	-	-	PUNCT
eblip-29947	215	34	specific	specific	ADJ
eblip-29947	215	35	language	language	NOUN
eblip-29947	215	36	was	be	AUX
eblip-29947	215	37	not	not	PART
eblip-29947	215	38	deleted	delete	VERB
eblip-29947	215	39	.	.	PUNCT
eblip-29947	216	1	because	because	SCONJ
eblip-29947	216	2	the	the	DET
eblip-29947	216	3	majority	majority	NOUN
eblip-29947	216	4	of	of	ADP
eblip-29947	216	5	institutions	institution	NOUN
eblip-29947	216	6	did	do	AUX
eblip-29947	216	7	not	not	PART
eblip-29947	216	8	alter	alter	VERB
eblip-29947	216	9	the	the	DET
eblip-29947	216	10	language	language	NOUN
eblip-29947	216	11	of	of	ADP
eblip-29947	216	12	the	the	DET
eblip-29947	216	13	scale	scale	NOUN
eblip-29947	216	14	at	at	ADV
eblip-29947	216	15	all	all	ADV
eblip-29947	216	16	,	,	PUNCT
eblip-29947	216	17	it	it	PRON
eblip-29947	216	18	may	may	AUX
eblip-29947	216	19	be	be	AUX
eblip-29947	216	20	that	that	ADV
eblip-29947	216	21	critical	critical	ADJ
eblip-29947	216	22	analysis	analysis	NOUN
eblip-29947	216	23	of	of	ADP
eblip-29947	216	24	the	the	DET
eblip-29947	216	25	viability	viability	NOUN
eblip-29947	216	26	of	of	ADP
eblip-29947	216	27	the	the	DET
eblip-29947	216	28	tool	tool	NOUN
eblip-29947	216	29	explicitly	explicitly	ADV
eblip-29947	216	30	for	for	ADP
eblip-29947	216	31	chat	chat	PROPN
eblip-29947	216	32	was	be	AUX
eblip-29947	216	33	absent	absent	ADJ
eblip-29947	216	34	or	or	CCONJ
eblip-29947	216	35	that	that	SCONJ
eblip-29947	216	36	librarians	librarian	NOUN
eblip-29947	216	37	agreed	agree	VERB
eblip-29947	216	38	with	with	ADP
eblip-29947	216	39	the	the	DET
eblip-29947	216	40	existing	exist	VERB
eblip-29947	216	41	wording	wording	NOUN
eblip-29947	216	42	of	of	ADP
eblip-29947	216	43	the	the	DET
eblip-29947	216	44	scale	scale	NOUN
eblip-29947	216	45	.	.	PUNCT
eblip-29947	217	1	if	if	SCONJ
eblip-29947	217	2	librarians	librarian	NOUN
eblip-29947	217	3	adhere	adhere	VERB
eblip-29947	217	4	to	to	ADP
eblip-29947	217	5	the	the	DET
eblip-29947	217	6	existing	exist	VERB
eblip-29947	217	7	wording	wording	NOUN
eblip-29947	217	8	of	of	ADP
eblip-29947	217	9	the	the	DET
eblip-29947	217	10	scale	scale	NOUN
eblip-29947	217	11	,	,	PUNCT
eblip-29947	217	12	they	they	PRON
eblip-29947	217	13	implicitly	implicitly	ADV
eblip-29947	217	14	agree	agree	VERB
eblip-29947	217	15	that	that	SCONJ
eblip-29947	217	16	regardless	regardless	ADV
eblip-29947	217	17	of	of	ADP
eblip-29947	217	18	time	time	NOUN
eblip-29947	217	19	invested	invest	VERB
eblip-29947	217	20	or	or	CCONJ
eblip-29947	217	21	librarian	librarian	ADJ
eblip-29947	217	22	resources	resource	NOUN
eblip-29947	217	23	used	use	VERB
eblip-29947	217	24	,	,	PUNCT
eblip-29947	217	25	chat	chat	VERB
eblip-29947	217	26	content	content	NOUN
eblip-29947	217	27	will	will	AUX
eblip-29947	217	28	never	never	ADV
eblip-29947	217	29	equate	equate	VERB
eblip-29947	217	30	to	to	ADP
eblip-29947	217	31	the	the	DET
eblip-29947	217	32	same	same	ADJ
eblip-29947	217	33	content	content	NOUN
eblip-29947	217	34	delivered	deliver	VERB
eblip-29947	217	35	face	face	NOUN
eblip-29947	217	36	-	-	PUNCT
eblip-29947	217	37	to	to	ADP
eblip-29947	217	38	-	-	PUNCT
eblip-29947	217	39	face	face	NOUN
eblip-29947	217	40	in	in	ADP
eblip-29947	217	41	a	a	DET
eblip-29947	217	42	traditional	traditional	ADJ
eblip-29947	217	43	consultation	consultation	NOUN
eblip-29947	217	44	.	.	PUNCT
eblip-29947	218	1	if	if	SCONJ
eblip-29947	218	2	librarians	librarian	NOUN
eblip-29947	218	3	assess	assess	VERB
eblip-29947	218	4	chat	chat	NOUN
eblip-29947	218	5	in	in	ADP
eblip-29947	218	6	direct	direct	ADJ
eblip-29947	218	7	comparison	comparison	NOUN
eblip-29947	218	8	to	to	ADP
eblip-29947	218	9	face	face	NOUN
eblip-29947	218	10	-	-	PUNCT
eblip-29947	218	11	to	to	ADP
eblip-29947	218	12	-	-	PUNCT
eblip-29947	218	13	face	face	NOUN
eblip-29947	218	14	,	,	PUNCT
eblip-29947	218	15	or	or	CCONJ
eblip-29947	218	16	indeed	indeed	ADV
eblip-29947	218	17	other	other	ADJ
eblip-29947	218	18	modes	mode	NOUN
eblip-29947	218	19	of	of	ADP
eblip-29947	218	20	delivery	delivery	NOUN
eblip-29947	218	21	,	,	PUNCT
eblip-29947	218	22	the	the	DET
eblip-29947	218	23	assessment	assessment	NOUN
eblip-29947	218	24	reflects	reflect	VERB
eblip-29947	218	25	bias	bias	NOUN
eblip-29947	218	26	by	by	ADP
eblip-29947	218	27	creating	create	VERB
eblip-29947	218	28	an	an	DET
eblip-29947	218	29	implicit	implicit	ADJ
eblip-29947	218	30	hierarchy	hierarchy	NOUN
eblip-29947	218	31	of	of	ADP
eblip-29947	218	32	service	service	NOUN
eblip-29947	218	33	.	.	PUNCT
eblip-29947	218	34	  	  	SPACE
eblip-29947	219	1	while	while	SCONJ
eblip-29947	219	2	the	the	DET
eblip-29947	219	3	read	read	NOUN
eblip-29947	219	4	scale	scale	NOUN
eblip-29947	219	5	language	language	NOUN
eblip-29947	219	6	may	may	AUX
eblip-29947	219	7	constrict	constrict	VERB
eblip-29947	219	8	chat	chat	NOUN
eblip-29947	219	9	transactions	transaction	NOUN
eblip-29947	219	10	to	to	ADP
eblip-29947	219	11	the	the	DET
eblip-29947	219	12	lower	low	ADJ
eblip-29947	219	13	two	two	NUM
eblip-29947	219	14	-	-	PUNCT
eblip-29947	219	15	thirds	third	NOUN
eblip-29947	219	16	of	of	ADP
eblip-29947	219	17	the	the	DET
eblip-29947	219	18	scale	scale	NOUN
eblip-29947	219	19	,	,	PUNCT
eblip-29947	219	20	experience	experience	NOUN
eblip-29947	219	21	with	with	ADP
eblip-29947	219	22	complex	complex	ADJ
eblip-29947	219	23	content	content	NOUN
eblip-29947	219	24	may	may	AUX
eblip-29947	219	25	have	have	VERB
eblip-29947	219	26	a	a	DET
eblip-29947	219	27	similar	similar	ADJ
eblip-29947	219	28	effect	effect	NOUN
eblip-29947	219	29	.	.	PUNCT
eblip-29947	220	1	less	less	ADV
eblip-29947	220	2	experienced	experienced	ADJ
eblip-29947	220	3	chat	chat	NOUN
eblip-29947	220	4	agents	agent	NOUN
eblip-29947	220	5	do	do	AUX
eblip-29947	220	6	not	not	PART
eblip-29947	220	7	have	have	VERB
eblip-29947	220	8	as	as	ADV
eblip-29947	220	9	deep	deep	ADJ
eblip-29947	220	10	a	a	DET
eblip-29947	220	11	skillset	skillset	NOUN
eblip-29947	220	12	with	with	ADP
eblip-29947	220	13	which	which	PRON
eblip-29947	220	14	to	to	PART
eblip-29947	220	15	call	call	VERB
eblip-29947	220	16	upon	upon	SCONJ
eblip-29947	220	17	in	in	ADP
eblip-29947	220	18	chat	chat	NOUN
eblip-29947	220	19	interactions	interaction	NOUN
eblip-29947	220	20	,	,	PUNCT
eblip-29947	220	21	leaving	leave	VERB
eblip-29947	220	22	their	their	PRON
eblip-29947	220	23	choice	choice	NOUN
eblip-29947	220	24	of	of	ADP
eblip-29947	220	25	read	read	ADJ
eblip-29947	220	26	scale	scale	NOUN
eblip-29947	220	27	rating	rating	NOUN
eblip-29947	220	28	constricted	constrict	VERB
eblip-29947	220	29	.	.	PUNCT
eblip-29947	221	1	so	so	ADV
eblip-29947	221	2	,	,	PUNCT
eblip-29947	221	3	if	if	SCONJ
eblip-29947	221	4	an	an	DET
eblip-29947	221	5	institution	institution	NOUN
eblip-29947	221	6	staffs	staff	NOUN
eblip-29947	221	7	chat	chat	VERB
eblip-29947	221	8	with	with	ADP
eblip-29947	221	9	less	less	ADV
eblip-29947	221	10	experienced	experienced	ADJ
eblip-29947	221	11	undergraduate	undergraduate	ADJ
eblip-29947	221	12	students	student	NOUN
eblip-29947	221	13	,	,	PUNCT
eblip-29947	221	14	the	the	DET
eblip-29947	221	15	read	read	NOUN
eblip-29947	221	16	scale	scale	NOUN
eblip-29947	221	17	ratings	rating	NOUN
eblip-29947	221	18	should	should	AUX
eblip-29947	221	19	reflect	reflect	VERB
eblip-29947	221	20	that	that	SCONJ
eblip-29947	221	21	restricted	restrict	VERB
eblip-29947	221	22	ability	ability	NOUN
eblip-29947	221	23	,	,	PUNCT
eblip-29947	221	24	resulting	result	VERB
eblip-29947	221	25	in	in	ADP
eblip-29947	221	26	lower	lower	ADV
eblip-29947	221	27	-	-	PUNCT
eblip-29947	221	28	rated	rate	VERB
eblip-29947	221	29	chats	chat	NOUN
eblip-29947	221	30	.	.	PUNCT
eblip-29947	222	1	in	in	ADP
eblip-29947	222	2	contrast	contrast	NOUN
eblip-29947	222	3	,	,	PUNCT
eblip-29947	222	4	highly	highly	ADV
eblip-29947	222	5	experienced	experienced	ADJ
eblip-29947	222	6	librarians	librarian	NOUN
eblip-29947	222	7	have	have	VERB
eblip-29947	222	8	the	the	DET
eblip-29947	222	9	ability	ability	NOUN
eblip-29947	222	10	to	to	PART
eblip-29947	222	11	answer	answer	VERB
eblip-29947	222	12	inquiries	inquiry	NOUN
eblip-29947	222	13	farther	far	ADV
eblip-29947	222	14	up	up	ADP
eblip-29947	222	15	the	the	DET
eblip-29947	222	16	read	read	NOUN
eblip-29947	222	17	scale	scale	NOUN
eblip-29947	222	18	.	.	PUNCT
eblip-29947	223	1	further	far	ADV
eblip-29947	223	2	,	,	PUNCT
eblip-29947	223	3	the	the	DET
eblip-29947	223	4	judgement	judgement	NOUN
eblip-29947	223	5	of	of	ADP
eblip-29947	223	6	complexity	complexity	NOUN
eblip-29947	223	7	is	be	AUX
eblip-29947	223	8	compounded	compound	VERB
eblip-29947	223	9	by	by	ADP
eblip-29947	223	10	more	more	ADJ
eblip-29947	223	11	experienced	experienced	ADJ
eblip-29947	223	12	librarians	librarian	NOUN
eblip-29947	223	13	’	'	PUNCT
eblip-29947	223	14	increased	increase	VERB
eblip-29947	223	15	familiarity	familiarity	NOUN
eblip-29947	223	16	and	and	CCONJ
eblip-29947	223	17	expertise	expertise	NOUN
eblip-29947	223	18	:	:	PUNCT
eblip-29947	223	19	librarians	librarian	NOUN
eblip-29947	223	20	who	who	PRON
eblip-29947	223	21	walk	walk	VERB
eblip-29947	223	22	students	student	NOUN
eblip-29947	223	23	through	through	ADP
eblip-29947	223	24	the	the	DET
eblip-29947	223	25	intricacies	intricacy	NOUN
eblip-29947	223	26	of	of	ADP
eblip-29947	223	27	searching	search	VERB
eblip-29947	223	28	databases	database	NOUN
eblip-29947	223	29	may	may	AUX
eblip-29947	223	30	be	be	AUX
eblip-29947	223	31	more	more	ADV
eblip-29947	223	32	familiar	familiar	ADJ
eblip-29947	223	33	with	with	ADP
eblip-29947	223	34	the	the	DET
eblip-29947	223	35	content	content	NOUN
eblip-29947	223	36	and	and	CCONJ
eblip-29947	223	37	thus	thus	ADV
eblip-29947	223	38	rank	rank	VERB
eblip-29947	223	39	those	those	DET
eblip-29947	223	40	interactions	interaction	NOUN
eblip-29947	223	41	as	as	ADP
eblip-29947	223	42	less	less	ADV
eblip-29947	223	43	complex	complex	ADJ
eblip-29947	223	44	.	.	PUNCT
eblip-29947	223	45	  	  	SPACE
eblip-29947	223	46	limitations	limitation	NOUN
eblip-29947	223	47	  	  	SPACE
eblip-29947	223	48	the	the	DET
eblip-29947	223	49	findings	finding	NOUN
eblip-29947	223	50	of	of	ADP
eblip-29947	223	51	this	this	DET
eblip-29947	223	52	literature	literature	NOUN
eblip-29947	223	53	review	review	NOUN
eblip-29947	223	54	are	be	AUX
eblip-29947	223	55	limited	limit	VERB
eblip-29947	223	56	in	in	ADP
eblip-29947	223	57	several	several	ADJ
eblip-29947	223	58	ways	way	NOUN
eblip-29947	223	59	.	.	PUNCT
eblip-29947	224	1	because	because	SCONJ
eblip-29947	224	2	we	we	PRON
eblip-29947	224	3	were	be	AUX
eblip-29947	224	4	attempting	attempt	VERB
eblip-29947	224	5	to	to	PART
eblip-29947	224	6	understand	understand	VERB
eblip-29947	224	7	the	the	DET
eblip-29947	224	8	variety	variety	NOUN
eblip-29947	224	9	of	of	ADP
eblip-29947	224	10	situations	situation	NOUN
eblip-29947	224	11	in	in	ADP
eblip-29947	224	12	which	which	PRON
eblip-29947	224	13	the	the	DET
eblip-29947	224	14	read	read	NOUN
eblip-29947	224	15	scale	scale	NOUN
eblip-29947	224	16	has	have	AUX
eblip-29947	224	17	been	be	AUX
eblip-29947	224	18	deployed	deploy	VERB
eblip-29947	224	19	to	to	PART
eblip-29947	224	20	measure	measure	VERB
eblip-29947	224	21	chat	chat	PROPN
eblip-29947	224	22	,	,	PUNCT
eblip-29947	224	23	we	we	PRON
eblip-29947	224	24	did	do	AUX
eblip-29947	224	25	not	not	PART
eblip-29947	224	26	limit	limit	VERB
eblip-29947	224	27	the	the	DET
eblip-29947	224	28	scope	scope	NOUN
eblip-29947	224	29	of	of	ADP
eblip-29947	224	30	material	material	NOUN
eblip-29947	224	31	to	to	ADP
eblip-29947	224	32	academic	academic	ADJ
eblip-29947	224	33	journal	journal	NOUN
eblip-29947	224	34	articles	article	NOUN
eblip-29947	224	35	.	.	PUNCT
eblip-29947	225	1	the	the	DET
eblip-29947	225	2	resultant	resultant	NOUN
eblip-29947	225	3	formats	format	NOUN
eblip-29947	225	4	provide	provide	VERB
eblip-29947	225	5	variable	variable	ADJ
eblip-29947	225	6	depth	depth	NOUN
eblip-29947	225	7	of	of	ADP
eblip-29947	225	8	information	information	NOUN
eblip-29947	225	9	.	.	PUNCT
eblip-29947	226	1	for	for	ADP
eblip-29947	226	2	example	example	NOUN
eblip-29947	226	3	,	,	PUNCT
eblip-29947	226	4	only	only	ADV
eblip-29947	226	5	half	half	NOUN
eblip-29947	226	6	of	of	ADP
eblip-29947	226	7	the	the	DET
eblip-29947	226	8	articles	article	NOUN
eblip-29947	226	9	included	include	VERB
eblip-29947	226	10	provided	provide	VERB
eblip-29947	226	11	the	the	DET
eblip-29947	226	12	breakdown	breakdown	NOUN
eblip-29947	226	13	of	of	ADP
eblip-29947	226	14	read	read	VERB
eblip-29947	226	15	scale	scale	NOUN
eblip-29947	226	16	ratings	rating	NOUN
eblip-29947	226	17	by	by	ADP
eblip-29947	226	18	each	each	PRON
eblip-29947	226	19	of	of	ADP
eblip-29947	226	20	its	its	PRON
eblip-29947	226	21	six	six	NUM
eblip-29947	226	22	levels	level	NOUN
eblip-29947	226	23	,	,	PUNCT
eblip-29947	226	24	while	while	SCONJ
eblip-29947	226	25	the	the	DET
eblip-29947	226	26	others	other	NOUN
eblip-29947	226	27	reported	report	VERB
eblip-29947	226	28	only	only	ADV
eblip-29947	226	29	clusters	cluster	NOUN
eblip-29947	226	30	of	of	ADP
eblip-29947	226	31	ratings	rating	NOUN
eblip-29947	226	32	.	.	PUNCT
eblip-29947	227	1	some	some	PRON
eblip-29947	227	2	provided	provide	VERB
eblip-29947	227	3	in	in	ADP
eblip-29947	227	4	-	-	PUNCT
eblip-29947	227	5	depth	depth	NOUN
eblip-29947	227	6	explanations	explanation	NOUN
eblip-29947	227	7	of	of	ADP
eblip-29947	227	8	read	read	NOUN
eblip-29947	227	9	scale	scale	NOUN
eblip-29947	227	10	ratings	rating	NOUN
eblip-29947	227	11	results	result	NOUN
eblip-29947	227	12	and	and	CCONJ
eblip-29947	227	13	extensive	extensive	ADJ
eblip-29947	227	14	analysis	analysis	NOUN
eblip-29947	227	15	,	,	PUNCT
eblip-29947	227	16	and	and	CCONJ
eblip-29947	227	17	others	other	NOUN
eblip-29947	227	18	did	do	VERB
eblip-29947	227	19	not	not	PART
eblip-29947	227	20	.	.	PUNCT
eblip-29947	228	1	for	for	ADP
eblip-29947	228	2	some	some	PRON
eblip-29947	228	3	of	of	ADP
eblip-29947	228	4	the	the	DET
eblip-29947	228	5	articles	article	NOUN
eblip-29947	228	6	,	,	PUNCT
eblip-29947	228	7	chat	chat	PROPN
eblip-29947	228	8	reference	reference	NOUN
eblip-29947	228	9	was	be	AUX
eblip-29947	228	10	a	a	DET
eblip-29947	228	11	brief	brief	ADJ
eblip-29947	228	12	focus	focus	NOUN
eblip-29947	228	13	of	of	ADP
eblip-29947	228	14	a	a	DET
eblip-29947	228	15	comprehensive	comprehensive	ADJ
eblip-29947	228	16	reference	reference	NOUN
eblip-29947	228	17	service	service	NOUN
eblip-29947	228	18	evaluation	evaluation	NOUN
eblip-29947	228	19	.	.	PUNCT
eblip-29947	229	1	more	more	ADV
eblip-29947	229	2	broadly	broadly	ADV
eblip-29947	229	3	,	,	PUNCT
eblip-29947	229	4	many	many	ADJ
eblip-29947	229	5	institutions	institution	NOUN
eblip-29947	229	6	used	use	VERB
eblip-29947	229	7	the	the	DET
eblip-29947	229	8	read	read	ADJ
eblip-29947	229	9	scale	scale	NOUN
eblip-29947	229	10	to	to	PART
eblip-29947	229	11	assess	assess	VERB
eblip-29947	229	12	reference	reference	NOUN
eblip-29947	229	13	interactions	interaction	NOUN
eblip-29947	229	14	,	,	PUNCT
eblip-29947	229	15	as	as	SCONJ
eblip-29947	229	16	evidenced	evidence	VERB
eblip-29947	229	17	by	by	ADP
eblip-29947	229	18	our	our	PRON
eblip-29947	229	19	initial	initial	ADJ
eblip-29947	229	20	searches	search	NOUN
eblip-29947	229	21	,	,	PUNCT
eblip-29947	229	22	however	however	ADV
eblip-29947	229	23	it	it	PRON
eblip-29947	229	24	is	be	AUX
eblip-29947	229	25	unclear	unclear	ADJ
eblip-29947	229	26	exactly	exactly	ADV
eblip-29947	229	27	how	how	SCONJ
eblip-29947	229	28	many	many	ADJ
eblip-29947	229	29	institutions	institution	NOUN
eblip-29947	229	30	used	use	VERB
eblip-29947	229	31	the	the	DET
eblip-29947	229	32	read	read	ADJ
eblip-29947	229	33	scale	scale	NOUN
eblip-29947	229	34	to	to	PART
eblip-29947	229	35	assess	assess	VERB
eblip-29947	229	36	chat	chat	PROPN
eblip-29947	229	37	.	.	PUNCT
eblip-29947	230	1	evidence	evidence	NOUN
eblip-29947	230	2	from	from	ADP
eblip-29947	230	3	community	community	NOUN
eblip-29947	230	4	colleges	college	NOUN
eblip-29947	230	5	and	and	CCONJ
eblip-29947	230	6	additional	additional	ADJ
eblip-29947	230	7	international	international	ADJ
eblip-29947	230	8	sources	source	NOUN
eblip-29947	230	9	could	could	AUX
eblip-29947	230	10	inform	inform	VERB
eblip-29947	230	11	future	future	ADJ
eblip-29947	230	12	research	research	NOUN
eblip-29947	230	13	and	and	CCONJ
eblip-29947	230	14	help	help	VERB
eblip-29947	230	15	to	to	PART
eblip-29947	230	16	address	address	VERB
eblip-29947	230	17	this	this	DET
eblip-29947	230	18	knowledge	knowledge	NOUN
eblip-29947	230	19	gap	gap	NOUN
eblip-29947	230	20	.	.	PUNCT
eblip-29947	231	1	finally	finally	ADV
eblip-29947	231	2	,	,	PUNCT
eblip-29947	231	3	we	we	PRON
eblip-29947	231	4	recognize	recognize	VERB
eblip-29947	231	5	that	that	SCONJ
eblip-29947	231	6	not	not	PART
eblip-29947	231	7	all	all	PRON
eblip-29947	231	8	chat	chat	VERB
eblip-29947	231	9	service	service	NOUN
eblip-29947	231	10	coordinators	coordinator	NOUN
eblip-29947	231	11	publish	publish	VERB
eblip-29947	231	12	their	their	PRON
eblip-29947	231	13	assessment	assessment	NOUN
eblip-29947	231	14	efforts	effort	NOUN
eblip-29947	231	15	,	,	PUNCT
eblip-29947	231	16	so	so	ADV
eblip-29947	231	17	direct	direct	ADJ
eblip-29947	231	18	research	research	NOUN
eblip-29947	231	19	with	with	ADP
eblip-29947	231	20	this	this	DET
eblip-29947	231	21	population	population	NOUN
eblip-29947	231	22	may	may	AUX
eblip-29947	231	23	provide	provide	VERB
eblip-29947	231	24	insight	insight	NOUN
eblip-29947	231	25	into	into	ADP
eblip-29947	231	26	read	read	NOUN
eblip-29947	231	27	scale	scale	NOUN
eblip-29947	231	28	reach	reach	NOUN
eblip-29947	231	29	,	,	PUNCT
eblip-29947	231	30	variations	variation	NOUN
eblip-29947	231	31	in	in	ADP
eblip-29947	231	32	application	application	NOUN
eblip-29947	231	33	,	,	PUNCT
eblip-29947	231	34	and	and	CCONJ
eblip-29947	231	35	changes	change	NOUN
eblip-29947	231	36	in	in	ADP
eblip-29947	231	37	the	the	DET
eblip-29947	231	38	quantity	quantity	NOUN
eblip-29947	231	39	and	and	CCONJ
eblip-29947	231	40	experience	experience	NOUN
eblip-29947	231	41	levels	level	NOUN
eblip-29947	231	42	of	of	ADP
eblip-29947	231	43	chat	chat	NOUN
eblip-29947	231	44	agents	agent	NOUN
eblip-29947	231	45	after	after	ADP
eblip-29947	231	46	using	use	VERB
eblip-29947	231	47	it	it	PRON
eblip-29947	231	48	for	for	ADP
eblip-29947	231	49	assessment	assessment	NOUN
eblip-29947	231	50	.	.	PUNCT
eblip-29947	231	51	  	  	SPACE
eblip-29947	232	1	conclusion	conclusion	NOUN
eblip-29947	232	2	  	  	SPACE
eblip-29947	232	3	pomerantz	pomerantz	NOUN
eblip-29947	232	4	et	et	PROPN
eblip-29947	232	5	al	al	PROPN
eblip-29947	232	6	.	.	PUNCT
eblip-29947	233	1	(	(	PUNCT
eblip-29947	233	2	2008	2008	NUM
eblip-29947	233	3	)	)	PUNCT
eblip-29947	233	4	argued	argue	VERB
eblip-29947	233	5	that	that	SCONJ
eblip-29947	233	6	when	when	SCONJ
eblip-29947	233	7	assessing	assess	VERB
eblip-29947	233	8	chat	chat	NOUN
eblip-29947	233	9	reference	reference	NOUN
eblip-29947	233	10	,	,	PUNCT
eblip-29947	233	11	“	"	PUNCT
eblip-29947	233	12	’	'	PUNCT
eblip-29947	233	13	good	good	ADJ
eblip-29947	233	14	enough	enough	ADJ
eblip-29947	233	15	’	'	PUNCT
eblip-29947	233	16	data	datum	NOUN
eblip-29947	233	17	is	be	AUX
eblip-29947	233	18	better	well	ADJ
eblip-29947	233	19	than	than	ADP
eblip-29947	233	20	no	no	DET
eblip-29947	233	21	data	datum	NOUN
eblip-29947	233	22	when	when	SCONJ
eblip-29947	233	23	one	one	PRON
eblip-29947	233	24	is	be	AUX
eblip-29947	233	25	aware	aware	ADJ
eblip-29947	233	26	of	of	ADP
eblip-29947	233	27	the	the	DET
eblip-29947	233	28	limitations	limitation	NOUN
eblip-29947	233	29	of	of	ADP
eblip-29947	233	30	the	the	DET
eblip-29947	233	31	data	datum	NOUN
eblip-29947	233	32	”	"	PUNCT
eblip-29947	233	33	(	(	PUNCT
eblip-29947	233	34	p.	p.	NOUN
eblip-29947	233	35	27	27	NUM
eblip-29947	233	36	)	)	PUNCT
eblip-29947	233	37	.	.	PUNCT
eblip-29947	234	1	the	the	DET
eblip-29947	234	2	read	read	NOUN
eblip-29947	234	3	scale	scale	NOUN
eblip-29947	234	4	has	have	AUX
eblip-29947	234	5	been	be	AUX
eblip-29947	234	6	adopted	adopt	VERB
eblip-29947	234	7	across	across	ADP
eblip-29947	234	8	the	the	DET
eblip-29947	234	9	globe	globe	NOUN
eblip-29947	234	10	to	to	PART
eblip-29947	234	11	assess	assess	VERB
eblip-29947	234	12	online	online	ADJ
eblip-29947	234	13	synchronous	synchronous	ADJ
eblip-29947	234	14	interactions	interaction	NOUN
eblip-29947	234	15	,	,	PUNCT
eblip-29947	234	16	yet	yet	CCONJ
eblip-29947	234	17	this	this	DET
eblip-29947	234	18	tool	tool	NOUN
eblip-29947	234	19	was	be	AUX
eblip-29947	234	20	developed	develop	VERB
eblip-29947	234	21	before	before	SCONJ
eblip-29947	234	22	chat	chat	PROPN
eblip-29947	234	23	reference	reference	NOUN
eblip-29947	234	24	became	become	VERB
eblip-29947	234	25	commonplace	commonplace	ADJ
eblip-29947	234	26	(	(	PUNCT
eblip-29947	234	27	matteson	matteson	PROPN
eblip-29947	234	28	et	et	PROPN
eblip-29947	234	29	al	al	PROPN
eblip-29947	234	30	.	.	PROPN
eblip-29947	234	31	,	,	PUNCT
eblip-29947	234	32	2011	2011	NUM
eblip-29947	234	33	)	)	PUNCT
eblip-29947	234	34	.	.	PUNCT
eblip-29947	235	1	in	in	ADP
eblip-29947	235	2	this	this	DET
eblip-29947	235	3	literature	literature	NOUN
eblip-29947	235	4	review	review	NOUN
eblip-29947	235	5	,	,	PUNCT
eblip-29947	235	6	we	we	PRON
eblip-29947	235	7	set	set	VERB
eblip-29947	235	8	out	out	ADP
eblip-29947	235	9	to	to	PART
eblip-29947	235	10	understand	understand	VERB
eblip-29947	235	11	how	how	SCONJ
eblip-29947	235	12	librarians	librarian	NOUN
eblip-29947	235	13	use	use	VERB
eblip-29947	235	14	the	the	DET
eblip-29947	235	15	tool	tool	NOUN
eblip-29947	235	16	to	to	PART
eblip-29947	235	17	make	make	VERB
eblip-29947	235	18	decisions	decision	NOUN
eblip-29947	235	19	and	and	CCONJ
eblip-29947	235	20	understand	understand	VERB
eblip-29947	235	21	resultant	resultant	NOUN
eblip-29947	235	22	data	datum	NOUN
eblip-29947	235	23	when	when	SCONJ
eblip-29947	235	24	examining	examine	VERB
eblip-29947	235	25	chat	chat	PROPN
eblip-29947	235	26	reference	reference	NOUN
eblip-29947	235	27	service	service	NOUN
eblip-29947	235	28	.	.	PUNCT
eblip-29947	236	1	this	this	PRON
eblip-29947	236	2	was	be	AUX
eblip-29947	236	3	a	a	DET
eblip-29947	236	4	first	first	ADJ
eblip-29947	236	5	step	step	NOUN
eblip-29947	236	6	to	to	ADP
eblip-29947	236	7	understanding	understand	VERB
eblip-29947	236	8	whether	whether	SCONJ
eblip-29947	236	9	the	the	DET
eblip-29947	236	10	read	read	NOUN
eblip-29947	236	11	scale	scale	NOUN
eblip-29947	236	12	has	have	AUX
eblip-29947	236	13	withstood	withstand	VERB
eblip-29947	236	14	the	the	DET
eblip-29947	236	15	test	test	NOUN
eblip-29947	236	16	of	of	ADP
eblip-29947	236	17	time	time	NOUN
eblip-29947	236	18	as	as	SCONJ
eblip-29947	236	19	chat	chat	PROPN
eblip-29947	236	20	has	have	AUX
eblip-29947	236	21	evolved	evolve	VERB
eblip-29947	236	22	to	to	PART
eblip-29947	236	23	play	play	VERB
eblip-29947	236	24	a	a	DET
eblip-29947	236	25	much	much	ADV
eblip-29947	236	26	bigger	big	ADJ
eblip-29947	236	27	role	role	NOUN
eblip-29947	236	28	in	in	ADP
eblip-29947	236	29	reference	reference	NOUN
eblip-29947	236	30	service	service	NOUN
eblip-29947	236	31	.	.	PUNCT
eblip-29947	236	32	  	  	SPACE
eblip-29947	237	1	based	base	VERB
eblip-29947	237	2	on	on	ADP
eblip-29947	237	3	the	the	DET
eblip-29947	237	4	data	datum	NOUN
eblip-29947	237	5	that	that	PRON
eblip-29947	237	6	have	have	AUX
eblip-29947	237	7	been	be	AUX
eblip-29947	237	8	published	publish	VERB
eblip-29947	237	9	and	and	CCONJ
eblip-29947	237	10	reviewed	review	VERB
eblip-29947	237	11	herein	herein	NOUN
eblip-29947	237	12	,	,	PUNCT
eblip-29947	237	13	the	the	DET
eblip-29947	237	14	read	read	NOUN
eblip-29947	237	15	scale	scale	NOUN
eblip-29947	237	16	systematically	systematically	ADV
eblip-29947	237	17	undervalues	undervalue	VERB
eblip-29947	237	18	chat	chat	PROPN
eblip-29947	237	19	reference	reference	NOUN
eblip-29947	237	20	transactions	transaction	NOUN
eblip-29947	237	21	for	for	ADP
eblip-29947	237	22	many	many	ADJ
eblip-29947	237	23	of	of	ADP
eblip-29947	237	24	the	the	DET
eblip-29947	237	25	assessment	assessment	NOUN
eblip-29947	237	26	goals	goal	NOUN
eblip-29947	237	27	for	for	ADP
eblip-29947	237	28	which	which	PRON
eblip-29947	237	29	it	it	PRON
eblip-29947	237	30	is	be	AUX
eblip-29947	237	31	used	use	VERB
eblip-29947	237	32	.	.	PUNCT
eblip-29947	238	1	ultimately	ultimately	ADV
eblip-29947	238	2	,	,	PUNCT
eblip-29947	238	3	the	the	DET
eblip-29947	238	4	way	way	NOUN
eblip-29947	238	5	the	the	DET
eblip-29947	238	6	read	read	NOUN
eblip-29947	238	7	scale	scale	NOUN
eblip-29947	238	8	is	be	AUX
eblip-29947	238	9	applied	apply	VERB
eblip-29947	238	10	and	and	CCONJ
eblip-29947	238	11	interpreted	interpret	VERB
eblip-29947	238	12	with	with	ADP
eblip-29947	238	13	regards	regard	NOUN
eblip-29947	238	14	to	to	PART
eblip-29947	238	15	chat	chat	VERB
eblip-29947	238	16	reference	reference	NOUN
eblip-29947	238	17	is	be	AUX
eblip-29947	238	18	at	at	ADP
eblip-29947	238	19	odds	odd	NOUN
eblip-29947	238	20	with	with	ADP
eblip-29947	238	21	the	the	DET
eblip-29947	238	22	intent	intent	NOUN
eblip-29947	238	23	of	of	ADP
eblip-29947	238	24	the	the	DET
eblip-29947	238	25	tool	tool	NOUN
eblip-29947	238	26	.	.	PUNCT
eblip-29947	239	1	rather	rather	ADV
eblip-29947	239	2	than	than	ADP
eblip-29947	239	3	capturing	capture	VERB
eblip-29947	239	4	the	the	DET
eblip-29947	239	5	knowledge	knowledge	NOUN
eblip-29947	239	6	,	,	PUNCT
eblip-29947	239	7	skills	skill	NOUN
eblip-29947	239	8	,	,	PUNCT
eblip-29947	239	9	and	and	CCONJ
eblip-29947	239	10	abilities	ability	NOUN
eblip-29947	239	11	needed	need	VERB
eblip-29947	239	12	to	to	PART
eblip-29947	239	13	provide	provide	VERB
eblip-29947	239	14	adequate	adequate	ADJ
eblip-29947	239	15	reference	reference	NOUN
eblip-29947	239	16	service	service	NOUN
eblip-29947	239	17	,	,	PUNCT
eblip-29947	239	18	it	it	PRON
eblip-29947	239	19	overemphasizes	overemphasize	VERB
eblip-29947	239	20	the	the	DET
eblip-29947	239	21	simplest	simple	ADJ
eblip-29947	239	22	,	,	PUNCT
eblip-29947	239	23	least	least	ADJ
eblip-29947	239	24	time	time	NOUN
eblip-29947	239	25	consuming	consume	VERB
eblip-29947	239	26	questions	question	NOUN
eblip-29947	239	27	,	,	PUNCT
eblip-29947	239	28	with	with	ADP
eblip-29947	239	29	the	the	DET
eblip-29947	239	30	effect	effect	NOUN
eblip-29947	239	31	of	of	ADP
eblip-29947	239	32	making	make	VERB
eblip-29947	239	33	chat	chat	NOUN
eblip-29947	239	34	reference	reference	NOUN
eblip-29947	239	35	appear	appear	VERB
eblip-29947	239	36	not	not	PART
eblip-29947	239	37	worth	worth	ADJ
eblip-29947	239	38	the	the	DET
eblip-29947	239	39	cost	cost	NOUN
eblip-29947	239	40	of	of	ADP
eblip-29947	239	41	staffing	staff	VERB
eblip-29947	239	42	with	with	ADP
eblip-29947	239	43	experienced	experienced	ADJ
eblip-29947	239	44	professionals	professional	NOUN
eblip-29947	239	45	.	.	PUNCT
eblip-29947	239	46	  	  	SPACE
eblip-29947	240	1	we	we	PRON
eblip-29947	240	2	are	be	AUX
eblip-29947	240	3	not	not	PART
eblip-29947	240	4	providing	provide	VERB
eblip-29947	240	5	recommendations	recommendation	NOUN
eblip-29947	240	6	here	here	ADV
eblip-29947	240	7	about	about	ADP
eblip-29947	240	8	the	the	DET
eblip-29947	240	9	correct	correct	ADJ
eblip-29947	240	10	level	level	NOUN
eblip-29947	240	11	of	of	ADP
eblip-29947	240	12	staffing	staffing	NOUN
eblip-29947	240	13	for	for	ADP
eblip-29947	240	14	chat	chat	NOUN
eblip-29947	240	15	reference	reference	NOUN
eblip-29947	240	16	.	.	PUNCT
eblip-29947	241	1	our	our	PRON
eblip-29947	241	2	concern	concern	NOUN
eblip-29947	241	3	is	be	AUX
eblip-29947	241	4	that	that	SCONJ
eblip-29947	241	5	the	the	DET
eblip-29947	241	6	assessment	assessment	NOUN
eblip-29947	241	7	that	that	PRON
eblip-29947	241	8	libraries	librarie	VERB
eblip-29947	241	9	do	do	VERB
eblip-29947	241	10	to	to	PART
eblip-29947	241	11	make	make	VERB
eblip-29947	241	12	those	those	DET
eblip-29947	241	13	decisions	decision	NOUN
eblip-29947	241	14	are	be	AUX
eblip-29947	241	15	appropriate	appropriate	ADJ
eblip-29947	241	16	and	and	CCONJ
eblip-29947	241	17	accurate	accurate	ADJ
eblip-29947	241	18	.	.	PUNCT
eblip-29947	242	1	we	we	PRON
eblip-29947	242	2	therefore	therefore	ADV
eblip-29947	242	3	propose	propose	VERB
eblip-29947	242	4	a	a	DET
eblip-29947	242	5	number	number	NOUN
eblip-29947	242	6	of	of	ADP
eblip-29947	242	7	recommendations	recommendation	NOUN
eblip-29947	242	8	for	for	ADP
eblip-29947	242	9	practice	practice	NOUN
eblip-29947	242	10	.	.	PUNCT
eblip-29947	242	11	  	  	SPACE
eblip-29947	243	1	recommendations	recommendation	NOUN
eblip-29947	243	2	for	for	ADP
eblip-29947	243	3	practice	practice	NOUN
eblip-29947	243	4	  	  	SPACE
eblip-29947	243	5	based	base	VERB
eblip-29947	243	6	on	on	ADP
eblip-29947	243	7	our	our	PRON
eblip-29947	243	8	understanding	understanding	NOUN
eblip-29947	243	9	of	of	ADP
eblip-29947	243	10	how	how	SCONJ
eblip-29947	243	11	the	the	DET
eblip-29947	243	12	read	read	NOUN
eblip-29947	243	13	scale	scale	NOUN
eblip-29947	243	14	has	have	AUX
eblip-29947	243	15	been	be	AUX
eblip-29947	243	16	used	use	VERB
eblip-29947	243	17	by	by	ADP
eblip-29947	243	18	librarians	librarian	NOUN
eblip-29947	243	19	to	to	PART
eblip-29947	243	20	conflate	conflate	VERB
eblip-29947	243	21	complexity	complexity	NOUN
eblip-29947	243	22	,	,	PUNCT
eblip-29947	243	23	experience	experience	NOUN
eblip-29947	243	24	,	,	PUNCT
eblip-29947	243	25	and	and	CCONJ
eblip-29947	243	26	value	value	NOUN
eblip-29947	243	27	,	,	PUNCT
eblip-29947	243	28	we	we	PRON
eblip-29947	243	29	invite	invite	VERB
eblip-29947	243	30	practitioners	practitioner	NOUN
eblip-29947	243	31	to	to	PART
eblip-29947	243	32	reflect	reflect	VERB
eblip-29947	243	33	on	on	ADP
eblip-29947	243	34	the	the	DET
eblip-29947	243	35	following	follow	VERB
eblip-29947	243	36	recommendations	recommendation	NOUN
eblip-29947	243	37	:	:	PUNCT
eblip-29947	243	38	  	  	SPACE
eblip-29947	243	39	1	1	X
eblip-29947	243	40	.	.	PUNCT
eblip-29947	243	41	       	       	SPACE
eblip-29947	243	42	use	use	NOUN
eblip-29947	243	43	caution	caution	NOUN
eblip-29947	243	44	when	when	SCONJ
eblip-29947	243	45	comparing	compare	VERB
eblip-29947	243	46	face	face	NOUN
eblip-29947	243	47	-	-	PUNCT
eblip-29947	243	48	to	to	ADP
eblip-29947	243	49	-	-	PUNCT
eblip-29947	243	50	face	face	NOUN
eblip-29947	243	51	,	,	PUNCT
eblip-29947	243	52	chat	chat	NOUN
eblip-29947	243	53	,	,	PUNCT
eblip-29947	243	54	email	email	NOUN
eblip-29947	243	55	,	,	PUNCT
eblip-29947	243	56	text	text	NOUN
eblip-29947	243	57	,	,	PUNCT
eblip-29947	243	58	and	and	CCONJ
eblip-29947	243	59	phone	phone	NOUN
eblip-29947	243	60	interactions	interaction	NOUN
eblip-29947	243	61	to	to	ADP
eblip-29947	243	62	each	each	DET
eblip-29947	243	63	other	other	ADJ
eblip-29947	243	64	using	use	VERB
eblip-29947	243	65	the	the	DET
eblip-29947	243	66	existing	exist	VERB
eblip-29947	243	67	definitions	definition	NOUN
eblip-29947	243	68	and	and	CCONJ
eblip-29947	243	69	examples	example	NOUN
eblip-29947	243	70	provided	provide	VERB
eblip-29947	243	71	in	in	ADP
eblip-29947	243	72	the	the	DET
eblip-29947	243	73	read	read	NOUN
eblip-29947	243	74	scale	scale	NOUN
eblip-29947	243	75	documentation	documentation	NOUN
eblip-29947	243	76	.	.	PUNCT
eblip-29947	244	1	2	2	X
eblip-29947	244	2	.	.	PUNCT
eblip-29947	244	3	       	       	SPACE
eblip-29947	244	4	examine	examine	VERB
eblip-29947	244	5	and	and	CCONJ
eblip-29947	244	6	update	update	VERB
eblip-29947	244	7	the	the	DET
eblip-29947	244	8	definitions	definition	NOUN
eblip-29947	244	9	and	and	CCONJ
eblip-29947	244	10	examples	example	NOUN
eblip-29947	244	11	of	of	ADP
eblip-29947	244	12	each	each	DET
eblip-29947	244	13	level	level	NOUN
eblip-29947	244	14	of	of	ADP
eblip-29947	244	15	the	the	DET
eblip-29947	244	16	read	read	NOUN
eblip-29947	244	17	scale	scale	NOUN
eblip-29947	244	18	through	through	ADP
eblip-29947	244	19	the	the	DET
eblip-29947	244	20	lens	lens	NOUN
eblip-29947	244	21	of	of	ADP
eblip-29947	244	22	each	each	DET
eblip-29947	244	23	reference	reference	NOUN
eblip-29947	244	24	delivery	delivery	NOUN
eblip-29947	244	25	method	method	NOUN
eblip-29947	244	26	your	your	PRON
eblip-29947	244	27	library	library	NOUN
eblip-29947	244	28	provides	provide	VERB
eblip-29947	244	29	.	.	PUNCT
eblip-29947	245	1	3	3	X
eblip-29947	245	2	.	.	X
eblip-29947	245	3	       	       	SPACE
eblip-29947	245	4	if	if	SCONJ
eblip-29947	245	5	you	you	PRON
eblip-29947	245	6	are	be	AUX
eblip-29947	245	7	trying	try	VERB
eblip-29947	245	8	to	to	PART
eblip-29947	245	9	understand	understand	VERB
eblip-29947	245	10	the	the	DET
eblip-29947	245	11	expertise	expertise	NOUN
eblip-29947	245	12	needed	need	VERB
eblip-29947	245	13	to	to	PART
eblip-29947	245	14	staff	staff	VERB
eblip-29947	245	15	the	the	DET
eblip-29947	245	16	service	service	NOUN
eblip-29947	245	17	,	,	PUNCT
eblip-29947	245	18	consider	consider	VERB
eblip-29947	245	19	rating	rate	VERB
eblip-29947	245	20	every	every	DET
eblip-29947	245	21	question	question	NOUN
eblip-29947	245	22	that	that	SCONJ
eblip-29947	245	23	staff	staff	NOUN
eblip-29947	245	24	could	could	AUX
eblip-29947	245	25	not	not	PART
eblip-29947	245	26	answer	answer	VERB
eblip-29947	245	27	as	as	ADP
eblip-29947	245	28	a	a	DET
eblip-29947	245	29	6	6	NUM
eblip-29947	245	30	.	.	PUNCT
eblip-29947	246	1	these	these	PRON
eblip-29947	246	2	are	be	AUX
eblip-29947	246	3	questions	question	NOUN
eblip-29947	246	4	that	that	PRON
eblip-29947	246	5	can	can	AUX
eblip-29947	246	6	not	not	PART
eblip-29947	246	7	be	be	AUX
eblip-29947	246	8	answered	answer	VERB
eblip-29947	246	9	“	"	PUNCT
eblip-29947	246	10	on	on	ADP
eblip-29947	246	11	the	the	DET
eblip-29947	246	12	spot	spot	NOUN
eblip-29947	246	13	”	"	PUNCT
eblip-29947	246	14	with	with	ADP
eblip-29947	246	15	your	your	PRON
eblip-29947	246	16	current	current	ADJ
eblip-29947	246	17	staffing	staffing	NOUN
eblip-29947	246	18	model	model	NOUN
eblip-29947	246	19	.	.	PUNCT
eblip-29947	247	1	4	4	X
eblip-29947	247	2	.	.	X
eblip-29947	247	3	       	       	SPACE
eblip-29947	247	4	if	if	SCONJ
eblip-29947	247	5	you	you	PRON
eblip-29947	247	6	are	be	AUX
eblip-29947	247	7	trying	try	VERB
eblip-29947	247	8	to	to	PART
eblip-29947	247	9	understand	understand	VERB
eblip-29947	247	10	the	the	DET
eblip-29947	247	11	service	service	NOUN
eblip-29947	247	12	overall	overall	ADV
eblip-29947	247	13	,	,	PUNCT
eblip-29947	247	14	consider	consider	VERB
eblip-29947	247	15	reporting	report	VERB
eblip-29947	247	16	the	the	DET
eblip-29947	247	17	time	time	NOUN
eblip-29947	247	18	spent	spend	VERB
eblip-29947	247	19	on	on	ADP
eblip-29947	247	20	each	each	DET
eblip-29947	247	21	level	level	NOUN
eblip-29947	247	22	of	of	ADP
eblip-29947	247	23	answer	answer	NOUN
eblip-29947	247	24	,	,	PUNCT
eblip-29947	247	25	rather	rather	ADV
eblip-29947	247	26	than	than	ADP
eblip-29947	247	27	the	the	DET
eblip-29947	247	28	number	number	NOUN
eblip-29947	247	29	or	or	CCONJ
eblip-29947	247	30	percent	percent	NOUN
eblip-29947	247	31	of	of	ADP
eblip-29947	247	32	questions	question	NOUN
eblip-29947	247	33	at	at	ADP
eblip-29947	247	34	each	each	DET
eblip-29947	247	35	level	level	NOUN
eblip-29947	247	36	.	.	PUNCT
eblip-29947	248	1	alternately	alternately	ADV
eblip-29947	248	2	,	,	PUNCT
eblip-29947	248	3	you	you	PRON
eblip-29947	248	4	could	could	AUX
eblip-29947	248	5	develop	develop	VERB
eblip-29947	248	6	a	a	DET
eblip-29947	248	7	system	system	NOUN
eblip-29947	248	8	of	of	ADP
eblip-29947	248	9	weights	weight	NOUN
eblip-29947	248	10	for	for	ADP
eblip-29947	248	11	each	each	DET
eblip-29947	248	12	read	read	VERB
eblip-29947	248	13	scale	scale	NOUN
eblip-29947	248	14	number	number	NOUN
eblip-29947	248	15	in	in	ADP
eblip-29947	248	16	order	order	NOUN
eblip-29947	248	17	to	to	PART
eblip-29947	248	18	represent	represent	VERB
eblip-29947	248	19	expertise	expertise	NOUN
eblip-29947	248	20	needed	need	VERB
eblip-29947	248	21	for	for	ADP
eblip-29947	248	22	the	the	DET
eblip-29947	248	23	length	length	NOUN
eblip-29947	248	24	of	of	ADP
eblip-29947	248	25	the	the	DET
eblip-29947	248	26	interaction	interaction	NOUN
eblip-29947	248	27	.	.	PUNCT
eblip-29947	248	28	  	  	SPACE
eblip-29947	249	1	author	author	NOUN
eblip-29947	249	2	contribution	contribution	NOUN
eblip-29947	249	3	statement	statement	NOUN
eblip-29947	249	4	  	  	SPACE
eblip-29947	249	5	adrienne	adrienne	PROPN
eblip-29947	249	6	warner	warner	PROPN
eblip-29947	249	7	:	:	PUNCT
eblip-29947	249	8	conceptualization	conceptualization	NOUN
eblip-29947	249	9	,	,	PUNCT
eblip-29947	249	10	data	data	NOUN
eblip-29947	249	11	curation	curation	NOUN
eblip-29947	249	12	,	,	PUNCT
eblip-29947	249	13	formal	formal	ADJ
eblip-29947	249	14	analysis	analysis	NOUN
eblip-29947	249	15	,	,	PUNCT
eblip-29947	249	16	investigation	investigation	NOUN
eblip-29947	249	17	,	,	PUNCT
eblip-29947	249	18	methodology	methodology	NOUN
eblip-29947	249	19	,	,	PUNCT
eblip-29947	249	20	supervision	supervision	NOUN
eblip-29947	249	21	,	,	PUNCT
eblip-29947	249	22	visualization	visualization	NOUN
eblip-29947	249	23	,	,	PUNCT
eblip-29947	249	24	writing	writing	NOUN
eblip-29947	249	25	–	–	PUNCT
eblip-29947	249	26	original	original	ADJ
eblip-29947	249	27	draft	draft	NOUN
eblip-29947	249	28	,	,	PUNCT
eblip-29947	249	29	writing	writing	NOUN
eblip-29947	249	30	–	–	PUNCT
eblip-29947	249	31	review	review	NOUN
eblip-29947	249	32	and	and	CCONJ
eblip-29947	249	33	editing	edit	VERB
eblip-29947	249	34	david	david	PROPN
eblip-29947	249	35	a.	a.	PROPN
eblip-29947	249	36	hurley	hurley	PROPN
eblip-29947	249	37	:	:	PUNCT
eblip-29947	249	38	conceptualization	conceptualization	NOUN
eblip-29947	249	39	,	,	PUNCT
eblip-29947	249	40	data	data	NOUN
eblip-29947	249	41	curation	curation	NOUN
eblip-29947	249	42	,	,	PUNCT
eblip-29947	249	43	formal	formal	ADJ
eblip-29947	249	44	analysis	analysis	NOUN
eblip-29947	249	45	,	,	PUNCT
eblip-29947	249	46	investigation	investigation	NOUN
eblip-29947	249	47	,	,	PUNCT
eblip-29947	249	48	writing	write	VERB
eblip-29947	249	49	–	–	PUNCT
eblip-29947	249	50	original	original	ADJ
eblip-29947	249	51	draft	draft	NOUN
eblip-29947	249	52	,	,	PUNCT
eblip-29947	249	53	writing	writing	NOUN
eblip-29947	249	54	–	–	PUNCT
eblip-29947	249	55	review	review	NOUN
eblip-29947	249	56	and	and	CCONJ
eblip-29947	249	57	editing	edit	VERB
eblip-29947	249	58	  	  	SPACE
eblip-29947	249	59	references	reference	NOUN
eblip-29947	249	60	  	  	SPACE
eblip-29947	249	61	asher	asher	PROPN
eblip-29947	249	62	,	,	PUNCT
eblip-29947	249	63	a.	a.	NOUN
eblip-29947	249	64	(	(	PUNCT
eblip-29947	249	65	2014	2014	NUM
eblip-29947	249	66	)	)	PUNCT
eblip-29947	249	67	.	.	PUNCT
eblip-29947	250	1	who	who	PRON
eblip-29947	250	2	’s	’s	AUX
eblip-29947	250	3	asking	ask	VERB
eblip-29947	250	4	what	what	PRON
eblip-29947	250	5	?	?	PUNCT
eblip-29947	251	1	modelling	model	VERB
eblip-29947	251	2	a	a	DET
eblip-29947	251	3	large	large	ADJ
eblip-29947	251	4	reference	reference	NOUN
eblip-29947	251	5	interaction	interaction	NOUN
eblip-29947	251	6	dataset	dataset	NOUN
eblip-29947	251	7	.	.	PUNCT
eblip-29947	252	1	proceedings	proceeding	NOUN
eblip-29947	252	2	of	of	ADP
eblip-29947	252	3	the	the	DET
eblip-29947	252	4	2014	2014	NUM
eblip-29947	252	5	library	library	NOUN
eblip-29947	252	6	assessment	assessment	NOUN
eblip-29947	252	7	conference	conference	NOUN
eblip-29947	252	8	,	,	PUNCT
eblip-29947	252	9	52	52	NUM
eblip-29947	252	10	-	-	SYM
eblip-29947	252	11	62	62	NUM
eblip-29947	252	12	.	.	PUNCT
eblip-29947	253	1	https://www.libraryassessment.org/past-conferences/2014-library-assessment-conference	https://www.libraryassessment.org/past-conferences/2014-library-assessment-conference	NOUN
eblip-29947	253	2	  	  	SPACE
eblip-29947	253	3	belanger	belanger	PROPN
eblip-29947	253	4	,	,	PUNCT
eblip-29947	253	5	j.	j.	PROPN
eblip-29947	253	6	,	,	PUNCT
eblip-29947	253	7	collins	collins	PROPN
eblip-29947	253	8	,	,	PUNCT
eblip-29947	253	9	k.	k.	PROPN
eblip-29947	253	10	,	,	PUNCT
eblip-29947	253	11	deutschler	deutschler	NOUN
eblip-29947	253	12	,	,	PUNCT
eblip-29947	253	13	a.	a.	NOUN
eblip-29947	253	14	,	,	PUNCT
eblip-29947	253	15	greer	greer	PROPN
eblip-29947	253	16	,	,	PUNCT
eblip-29947	253	17	r.	r.	PROPN
eblip-29947	253	18	,	,	PUNCT
eblip-29947	253	19	huling	huling	NOUN
eblip-29947	253	20	,	,	PUNCT
eblip-29947	253	21	n.	n.	NOUN
eblip-29947	253	22	,	,	PUNCT
eblip-29947	253	23	maxwell	maxwell	PROPN
eblip-29947	253	24	,	,	PUNCT
eblip-29947	253	25	c.	c.	PROPN
eblip-29947	253	26	,	,	PUNCT
eblip-29947	253	27	papadopoulou	papadopoulou	PROPN
eblip-29947	253	28	,	,	PUNCT
eblip-29947	253	29	e.	e.	PROPN
eblip-29947	253	30	,	,	PUNCT
eblip-29947	253	31	ray	ray	PROPN
eblip-29947	253	32	,	,	PUNCT
eblip-29947	253	33	l.	l.	PROPN
eblip-29947	253	34	&	&	CCONJ
eblip-29947	253	35	roemer	roemer	PROPN
eblip-29947	253	36	,	,	PUNCT
eblip-29947	253	37	r.	r.	PROPN
eblip-29947	253	38	c.	c.	PROPN
eblip-29947	253	39	(	(	PUNCT
eblip-29947	253	40	2016	2016	NUM
eblip-29947	253	41	)	)	PUNCT
eblip-29947	253	42	.	.	PUNCT
eblip-29947	254	1	university	university	PROPN
eblip-29947	254	2	of	of	ADP
eblip-29947	254	3	washington	washington	PROPN
eblip-29947	254	4	libraries	library	NOUN
eblip-29947	254	5	chat	chat	VERB
eblip-29947	254	6	reference	reference	NOUN
eblip-29947	254	7	transcript	transcript	NOUN
eblip-29947	254	8	assessment	assessment	NOUN
eblip-29947	254	9	.	.	PUNCT
eblip-29947	255	1	https://www.lib.washington.edu/assessment/projects/chat-reference-assessment-project-2014-2016-final-report	https://www.lib.washington.edu/assessment/projects/chat-reference-assessment-project-2014-2016-final-report	NOUN
eblip-29947	255	2	  	  	SPACE
eblip-29947	255	3	bungaro	bungaro	NOUN
eblip-29947	255	4	,	,	PUNCT
eblip-29947	255	5	f.	f.	PROPN
eblip-29947	255	6	,	,	PUNCT
eblip-29947	255	7	muzzupapa	muzzupapa	VERB
eblip-29947	255	8	,	,	PUNCT
eblip-29947	255	9	m.	m.	NOUN
eblip-29947	255	10	v.	v.	PROPN
eblip-29947	255	11	,	,	PUNCT
eblip-29947	255	12	&	&	CCONJ
eblip-29947	255	13	tomatis	tomatis	NOUN
eblip-29947	255	14	,	,	PUNCT
eblip-29947	255	15	m.	m.	NOUN
eblip-29947	255	16	s.	s.	PROPN
eblip-29947	255	17	(	(	PUNCT
eblip-29947	255	18	2017	2017	NUM
eblip-29947	255	19	)	)	PUNCT
eblip-29947	255	20	.	.	PUNCT
eblip-29947	256	1	extending	extend	VERB
eblip-29947	256	2	the	the	DET
eblip-29947	256	3	live	live	ADJ
eblip-29947	256	4	chat	chat	NOUN
eblip-29947	256	5	reference	reference	NOUN
eblip-29947	256	6	service	service	NOUN
eblip-29947	256	7	at	at	ADP
eblip-29947	256	8	the	the	DET
eblip-29947	256	9	university	university	PROPN
eblip-29947	256	10	of	of	ADP
eblip-29947	256	11	turin	turin	PROPN
eblip-29947	256	12	a	a	DET
eblip-29947	256	13	case	case	NOUN
eblip-29947	256	14	study	study	NOUN
eblip-29947	256	15	.	.	PUNCT
eblip-29947	257	1	iatul	iatul	PROPN
eblip-29947	257	2	annual	annual	ADJ
eblip-29947	257	3	conference	conference	NOUN
eblip-29947	257	4	proceedings	proceeding	NOUN
eblip-29947	257	5	,	,	PUNCT
eblip-29947	257	6	1–12	1–12	PROPN
eblip-29947	257	7	.	.	PUNCT
eblip-29947	258	1	https://docs.lib.purdue.edu/iatul/2017/challenges/1/	https://docs.lib.purdue.edu/iatul/2017/challenges/1/	NOUN
eblip-29947	258	2	    	    	SPACE
eblip-29947	258	3	cabaniss	cabaniss	PROPN
eblip-29947	258	4	,	,	PUNCT
eblip-29947	258	5	j.	j.	PROPN
eblip-29947	258	6	(	(	PUNCT
eblip-29947	258	7	2015	2015	NUM
eblip-29947	258	8	)	)	PUNCT
eblip-29947	258	9	.	.	PUNCT
eblip-29947	259	1	an	an	DET
eblip-29947	259	2	assessment	assessment	NOUN
eblip-29947	259	3	of	of	ADP
eblip-29947	259	4	the	the	DET
eblip-29947	259	5	university	university	PROPN
eblip-29947	259	6	of	of	ADP
eblip-29947	259	7	washington	washington	PROPN
eblip-29947	259	8	’s	’s	PART
eblip-29947	259	9	chat	chat	PROPN
eblip-29947	259	10	reference	reference	NOUN
eblip-29947	259	11	services	service	NOUN
eblip-29947	259	12	.	.	PUNCT
eblip-29947	260	1	public	public	ADJ
eblip-29947	260	2	library	library	PROPN
eblip-29947	260	3	quarterly	quarterly	ADV
eblip-29947	260	4	,	,	PUNCT
eblip-29947	260	5	34(1	34(1	NUM
eblip-29947	260	6	)	)	PUNCT
eblip-29947	260	7	,	,	PUNCT
eblip-29947	260	8	85–96	85–96	NUM
eblip-29947	260	9	.	.	PUNCT
eblip-29947	261	1	https://doi.org/10.1080/01616846.2015.1000785	https://doi.org/10.1080/01616846.2015.1000785	X
eblip-29947	261	2	  	  	SPACE
eblip-29947	261	3	demars	demar	NOUN
eblip-29947	261	4	,	,	PUNCT
eblip-29947	261	5	m.	m.	NOUN
eblip-29947	261	6	m.	m.	PROPN
eblip-29947	261	7	,	,	PUNCT
eblip-29947	261	8	martinez	martinez	PROPN
eblip-29947	261	9	,	,	PUNCT
eblip-29947	261	10	g.	g.	PROPN
eblip-29947	261	11	,	,	PUNCT
eblip-29947	261	12	aubele	aubele	PROPN
eblip-29947	261	13	,	,	PUNCT
eblip-29947	261	14	j.	j.	PROPN
eblip-29947	261	15	,	,	PUNCT
eblip-29947	261	16	&	&	CCONJ
eblip-29947	261	17	gardner	gardner	PROPN
eblip-29947	261	18	,	,	PUNCT
eblip-29947	261	19	g.	g.	PROPN
eblip-29947	261	20	(	(	PUNCT
eblip-29947	261	21	2018	2018	NUM
eblip-29947	261	22	,	,	PUNCT
eblip-29947	261	23	december	december	PROPN
eblip-29947	261	24	7	7	NUM
eblip-29947	261	25	)	)	PUNCT
eblip-29947	261	26	.	.	PUNCT
eblip-29947	262	1	in	in	ADP
eblip-29947	262	2	your	your	PRON
eblip-29947	262	3	face	face	NOUN
eblip-29947	262	4	:	:	PUNCT
eblip-29947	262	5	our	our	PRON
eblip-29947	262	6	experience	experience	NOUN
eblip-29947	262	7	with	with	ADP
eblip-29947	262	8	proactive	proactive	ADJ
eblip-29947	262	9	chat	chat	NOUN
eblip-29947	262	10	reference	reference	NOUN
eblip-29947	262	11	[	[	X
eblip-29947	262	12	conference	conference	NOUN
eblip-29947	262	13	presentation	presentation	NOUN
eblip-29947	262	14	]	]	X
eblip-29947	262	15	.	.	PUNCT
eblip-29947	263	1	carldig	carldig	PROPN
eblip-29947	263	2	-	-	PUNCT
eblip-29947	263	3	s	s	PART
eblip-29947	263	4	fall	fall	NOUN
eblip-29947	263	5	2018	2018	NUM
eblip-29947	263	6	program	program	NOUN
eblip-29947	263	7	,	,	PUNCT
eblip-29947	263	8	los	los	PROPN
eblip-29947	263	9	angeles	angeles	PROPN
eblip-29947	263	10	,	,	PUNCT
eblip-29947	263	11	ca	ca	PROPN
eblip-29947	263	12	,	,	PUNCT
eblip-29947	263	13	united	united	PROPN
eblip-29947	263	14	states	states	PROPN
eblip-29947	263	15	.	.	PUNCT
eblip-29947	264	1	http://eprints.rclis.org/33775/	http://eprints.rclis.org/33775/	NOUN
eblip-29947	264	2	     	     	SPACE
eblip-29947	264	3	gerlich	gerlich	PROPN
eblip-29947	264	4	,	,	PUNCT
eblip-29947	264	5	b.	b.	PROPN
eblip-29947	264	6	k.	k.	PROPN
eblip-29947	264	7	(	(	PUNCT
eblip-29947	264	8	n.d	n.d	PROPN
eblip-29947	264	9	.	.	PROPN
eblip-29947	264	10	)	)	PUNCT
eblip-29947	264	11	.	.	PUNCT
eblip-29947	265	1	read	read	VERB
eblip-29947	265	2	scale	scale	NOUN
eblip-29947	265	3	bulleted	bulleted	ADJ
eblip-29947	265	4	format	format	NOUN
eblip-29947	265	5	.	.	PUNCT
eblip-29947	266	1	the	the	DET
eblip-29947	266	2	read	read	ADJ
eblip-29947	266	3	scale	scale	NOUN
eblip-29947	266	4	©	©	NOUN
eblip-29947	266	5	:	:	PUNCT
eblip-29947	266	6	reference	reference	NOUN
eblip-29947	266	7	effort	effort	NOUN
eblip-29947	266	8	assessment	assessment	NOUN
eblip-29947	266	9	data	data	PROPN
eblip-29947	266	10	.	.	PUNCT
eblip-29947	267	1	http://readscale.org/read-scale.html	http://readscale.org/read-scale.html	PROPN
eblip-29947	267	2	  	  	SPACE
eblip-29947	267	3	gerlich	gerlich	PROPN
eblip-29947	267	4	,	,	PUNCT
eblip-29947	267	5	b.	b.	PROPN
eblip-29947	267	6	k.	k.	PROPN
eblip-29947	267	7	,	,	PUNCT
eblip-29947	267	8	&	&	CCONJ
eblip-29947	267	9	berard	berard	PROPN
eblip-29947	267	10	,	,	PUNCT
eblip-29947	267	11	g.	g.	PROPN
eblip-29947	267	12	l.	l.	PROPN
eblip-29947	267	13	(	(	PUNCT
eblip-29947	267	14	2007	2007	NUM
eblip-29947	267	15	)	)	PUNCT
eblip-29947	267	16	.	.	PUNCT
eblip-29947	268	1	introducing	introduce	VERB
eblip-29947	268	2	the	the	DET
eblip-29947	268	3	read	read	NOUN
eblip-29947	268	4	scale	scale	NOUN
eblip-29947	268	5	:	:	PUNCT
eblip-29947	268	6	qualitative	qualitative	ADJ
eblip-29947	268	7	statistics	statistic	NOUN
eblip-29947	268	8	for	for	ADP
eblip-29947	268	9	academic	academic	ADJ
eblip-29947	268	10	reference	reference	NOUN
eblip-29947	268	11	services	service	NOUN
eblip-29947	268	12	.	.	PUNCT
eblip-29947	269	1	georgia	georgia	PROPN
eblip-29947	269	2	library	library	PROPN
eblip-29947	269	3	quarterly	quarterly	ADV
eblip-29947	269	4	,	,	PUNCT
eblip-29947	269	5	43(4	43(4	NOUN
eblip-29947	269	6	)	)	PUNCT
eblip-29947	269	7	,	,	PUNCT
eblip-29947	269	8	7	7	NUM
eblip-29947	269	9	-	-	SYM
eblip-29947	269	10	13	13	NUM
eblip-29947	269	11	.	.	PUNCT
eblip-29947	270	1	https://digitalcommons.kennesaw.edu/glq/vol43/iss4/4	https://digitalcommons.kennesaw.edu/glq/vol43/iss4/4	NOUN
eblip-29947	270	2	  	  	SPACE
eblip-29947	270	3	gerlich	gerlich	PROPN
eblip-29947	270	4	,	,	PUNCT
eblip-29947	270	5	b.	b.	PROPN
eblip-29947	270	6	k.	k.	PROPN
eblip-29947	270	7	,	,	PUNCT
eblip-29947	270	8	&	&	CCONJ
eblip-29947	270	9	berard	berard	PROPN
eblip-29947	270	10	,	,	PUNCT
eblip-29947	270	11	g.	g.	PROPN
eblip-29947	270	12	l.	l.	PROPN
eblip-29947	270	13	(	(	PUNCT
eblip-29947	270	14	2010	2010	NUM
eblip-29947	270	15	)	)	PUNCT
eblip-29947	270	16	.	.	PUNCT
eblip-29947	271	1	testing	test	VERB
eblip-29947	271	2	the	the	DET
eblip-29947	271	3	viability	viability	NOUN
eblip-29947	271	4	of	of	ADP
eblip-29947	271	5	the	the	DET
eblip-29947	271	6	read	read	NOUN
eblip-29947	271	7	scale	scale	NOUN
eblip-29947	271	8	(	(	PUNCT
eblip-29947	271	9	reference	reference	NOUN
eblip-29947	271	10	effort	effort	NOUN
eblip-29947	271	11	assessment	assessment	NOUN
eblip-29947	271	12	data	datum	NOUN
eblip-29947	271	13	)	)	PUNCT
eblip-29947	272	1	©	©	NOUN
eblip-29947	272	2	:	:	PUNCT
eblip-29947	272	3	qualitative	qualitative	ADJ
eblip-29947	272	4	statistics	statistic	NOUN
eblip-29947	272	5	for	for	ADP
eblip-29947	272	6	academic	academic	ADJ
eblip-29947	272	7	reference	reference	NOUN
eblip-29947	272	8	services	service	NOUN
eblip-29947	272	9	.	.	PUNCT
eblip-29947	273	1	college	college	PROPN
eblip-29947	273	2	&	&	CCONJ
eblip-29947	273	3	research	research	PROPN
eblip-29947	273	4	libraries	library	NOUN
eblip-29947	273	5	,	,	PUNCT
eblip-29947	273	6	71(2	71(2	NUM
eblip-29947	273	7	)	)	PUNCT
eblip-29947	273	8	,	,	PUNCT
eblip-29947	273	9	116	116	NUM
eblip-29947	273	10	-	-	SYM
eblip-29947	273	11	137	137	NUM
eblip-29947	273	12	.	.	PUNCT
eblip-29947	274	1	https://doi.org/10.5860/0710116	https://doi.org/10.5860/0710116	ADV
eblip-29947	274	2	  	  	SPACE
eblip-29947	274	3	gerlich	gerlich	PROPN
eblip-29947	274	4	,	,	PUNCT
eblip-29947	274	5	b.	b.	PROPN
eblip-29947	274	6	k.	k.	PROPN
eblip-29947	274	7	,	,	PUNCT
eblip-29947	274	8	&	&	CCONJ
eblip-29947	274	9	whatley	whatley	PROPN
eblip-29947	274	10	,	,	PUNCT
eblip-29947	274	11	e.	e.	PROPN
eblip-29947	274	12	(	(	PUNCT
eblip-29947	274	13	2009	2009	NUM
eblip-29947	274	14	)	)	PUNCT
eblip-29947	274	15	.	.	PUNCT
eblip-29947	275	1	using	use	VERB
eblip-29947	275	2	the	the	DET
eblip-29947	275	3	read	read	ADJ
eblip-29947	275	4	scale	scale	NOUN
eblip-29947	275	5	for	for	ADP
eblip-29947	275	6	staffing	staffing	NOUN
eblip-29947	275	7	strategies	strategy	NOUN
eblip-29947	275	8	:	:	PUNCT
eblip-29947	275	9	the	the	DET
eblip-29947	275	10	georgia	georgia	PROPN
eblip-29947	275	11	college	college	PROPN
eblip-29947	275	12	and	and	CCONJ
eblip-29947	275	13	state	state	PROPN
eblip-29947	275	14	university	university	NOUN
eblip-29947	275	15	experience	experience	NOUN
eblip-29947	275	16	.	.	PUNCT
eblip-29947	276	1	library	library	ADJ
eblip-29947	276	2	leadership	leadership	PROPN
eblip-29947	276	3	&	&	CCONJ
eblip-29947	276	4	management	management	PROPN
eblip-29947	276	5	,	,	PUNCT
eblip-29947	276	6	23(1	23(1	NUM
eblip-29947	276	7	)	)	PUNCT
eblip-29947	276	8	,	,	PUNCT
eblip-29947	276	9	26	26	NUM
eblip-29947	276	10	-	-	SYM
eblip-29947	276	11	30	30	NUM
eblip-29947	276	12	.	.	PUNCT
eblip-29947	277	1	https://journals.tdl.org/llm/index.php/llm/article/download/1755/1035	https://journals.tdl.org/llm/index.php/llm/article/download/1755/1035	PROPN
eblip-29947	277	2	  	  	SPACE
eblip-29947	277	3	heyvaert	heyvaert	NOUN
eblip-29947	277	4	,	,	PUNCT
eblip-29947	277	5	m.	m.	NOUN
eblip-29947	277	6	,	,	PUNCT
eblip-29947	277	7	hannes	hannes	PROPN
eblip-29947	277	8	,	,	PUNCT
eblip-29947	277	9	k.	k.	PROPN
eblip-29947	277	10	,	,	PUNCT
eblip-29947	277	11	&	&	CCONJ
eblip-29947	277	12	onghena	onghena	PROPN
eblip-29947	277	13	,	,	PUNCT
eblip-29947	277	14	p.	p.	NOUN
eblip-29947	277	15	(	(	PUNCT
eblip-29947	277	16	2016	2016	NUM
eblip-29947	277	17	)	)	PUNCT
eblip-29947	277	18	.	.	PUNCT
eblip-29947	278	1	using	use	VERB
eblip-29947	278	2	mixed	mixed	ADJ
eblip-29947	278	3	methods	method	NOUN
eblip-29947	278	4	research	research	NOUN
eblip-29947	278	5	synthesis	synthesis	NOUN
eblip-29947	278	6	for	for	ADP
eblip-29947	278	7	literature	literature	NOUN
eblip-29947	278	8	reviews	review	NOUN
eblip-29947	278	9	:	:	PUNCT
eblip-29947	278	10	the	the	DET
eblip-29947	278	11	mixed	mixed	ADJ
eblip-29947	278	12	methods	method	NOUN
eblip-29947	278	13	research	research	NOUN
eblip-29947	278	14	synthesis	synthesis	NOUN
eblip-29947	278	15	approach	approach	NOUN
eblip-29947	278	16	(	(	PUNCT
eblip-29947	278	17	vol	vol	NOUN
eblip-29947	278	18	.	.	NOUN
eblip-29947	278	19	4	4	NUM
eblip-29947	278	20	)	)	PUNCT
eblip-29947	278	21	.	.	PUNCT
eblip-29947	279	1	sage	sage	NOUN
eblip-29947	279	2	publications	publication	NOUN
eblip-29947	279	3	.	.	PUNCT
eblip-29947	279	4	  	  	SPACE
eblip-29947	279	5	hirko	hirko	VERB
eblip-29947	279	6	,	,	PUNCT
eblip-29947	279	7	b.	b.	PROPN
eblip-29947	279	8	(	(	PUNCT
eblip-29947	279	9	2006	2006	NUM
eblip-29947	279	10	)	)	PUNCT
eblip-29947	279	11	.	.	PUNCT
eblip-29947	280	1	wally	wally	PROPN
eblip-29947	280	2	:	:	PUNCT
eblip-29947	280	3	librarians	librarian	NOUN
eblip-29947	280	4	'	'	PART
eblip-29947	280	5	index	index	NOUN
eblip-29947	280	6	to	to	ADP
eblip-29947	280	7	the	the	DET
eblip-29947	280	8	internet	internet	NOUN
eblip-29947	280	9	for	for	ADP
eblip-29947	280	10	the	the	DET
eblip-29947	280	11	state	state	NOUN
eblip-29947	280	12	of	of	ADP
eblip-29947	280	13	washington	washington	PROPN
eblip-29947	280	14	.	.	PUNCT
eblip-29947	281	1	internet	internet	NOUN
eblip-29947	281	2	reference	reference	NOUN
eblip-29947	281	3	services	service	NOUN
eblip-29947	281	4	quarterly	quarterly	ADV
eblip-29947	281	5	,	,	PUNCT
eblip-29947	281	6	11(1	11(1	NUM
eblip-29947	281	7	)	)	PUNCT
eblip-29947	281	8	,	,	PUNCT
eblip-29947	281	9	67	67	NUM
eblip-29947	281	10	-	-	SYM
eblip-29947	281	11	85	85	NUM
eblip-29947	281	12	.	.	PUNCT
eblip-29947	282	1	https://doi.org/10.1300/j136v11n01_06	https://doi.org/10.1300/j136v11n01_06	VERB
eblip-29947	282	2	  	  	SPACE
eblip-29947	282	3	kayongo	kayongo	PROPN
eblip-29947	282	4	,	,	PUNCT
eblip-29947	282	5	j.	j.	PROPN
eblip-29947	282	6	,	,	PUNCT
eblip-29947	282	7	&	&	CCONJ
eblip-29947	282	8	van	van	PROPN
eblip-29947	282	9	jacob	jacob	PROPN
eblip-29947	282	10	,	,	PUNCT
eblip-29947	282	11	e.	e.	PROPN
eblip-29947	282	12	(	(	PUNCT
eblip-29947	282	13	2011	2011	NUM
eblip-29947	282	14	)	)	PUNCT
eblip-29947	282	15	.	.	PUNCT
eblip-29947	283	1	burning	burn	VERB
eblip-29947	283	2	the	the	DET
eblip-29947	283	3	midnight	midnight	NOUN
eblip-29947	283	4	oil	oil	NOUN
eblip-29947	283	5	:	:	PUNCT
eblip-29947	283	6	librarians	librarian	NOUN
eblip-29947	283	7	,	,	PUNCT
eblip-29947	283	8	students	student	NOUN
eblip-29947	283	9	,	,	PUNCT
eblip-29947	283	10	and	and	CCONJ
eblip-29947	283	11	late	late	ADJ
eblip-29947	283	12	-	-	PUNCT
eblip-29947	283	13	night	night	NOUN
eblip-29947	283	14	chat	chat	NOUN
eblip-29947	283	15	reference	reference	NOUN
eblip-29947	283	16	at	at	ADP
eblip-29947	283	17	the	the	DET
eblip-29947	283	18	university	university	PROPN
eblip-29947	283	19	of	of	ADP
eblip-29947	283	20	notre	notre	PROPN
eblip-29947	283	21	dame	dame	PROPN
eblip-29947	283	22	.	.	PUNCT
eblip-29947	284	1	internet	internet	NOUN
eblip-29947	284	2	reference	reference	NOUN
eblip-29947	284	3	services	service	NOUN
eblip-29947	284	4	quarterly	quarterly	ADV
eblip-29947	284	5	,	,	PUNCT
eblip-29947	284	6	16(3	16(3	PROPN
eblip-29947	284	7	)	)	PUNCT
eblip-29947	284	8	,	,	PUNCT
eblip-29947	285	1	99–109	99–109	NUM
eblip-29947	285	2	.	.	PUNCT
eblip-29947	286	1	https://doi.org/10.1080/10875301.2011.597632	https://doi.org/10.1080/10875301.2011.597632	PROPN
eblip-29947	286	2	  	  	SPACE
eblip-29947	286	3	kemp	kemp	PROPN
eblip-29947	286	4	,	,	PUNCT
eblip-29947	286	5	j.	j.	PROPN
eblip-29947	286	6	h.	h.	PROPN
eblip-29947	286	7	,	,	PUNCT
eblip-29947	286	8	ellis	ellis	PROPN
eblip-29947	286	9	,	,	PUNCT
eblip-29947	286	10	c.	c.	PROPN
eblip-29947	286	11	l.	l.	PROPN
eblip-29947	286	12	,	,	PUNCT
eblip-29947	286	13	&	&	CCONJ
eblip-29947	286	14	maloney	maloney	PROPN
eblip-29947	286	15	,	,	PUNCT
eblip-29947	286	16	k.	k.	PROPN
eblip-29947	286	17	(	(	PUNCT
eblip-29947	286	18	2015	2015	NUM
eblip-29947	286	19	)	)	PUNCT
eblip-29947	286	20	.	.	PUNCT
eblip-29947	287	1	standing	stand	VERB
eblip-29947	287	2	by	by	ADV
eblip-29947	287	3	to	to	PART
eblip-29947	287	4	help	help	VERB
eblip-29947	287	5	:	:	PUNCT
eblip-29947	287	6	transforming	transform	VERB
eblip-29947	287	7	online	online	ADJ
eblip-29947	287	8	reference	reference	NOUN
eblip-29947	287	9	with	with	ADP
eblip-29947	287	10	a	a	DET
eblip-29947	287	11	proactive	proactive	ADJ
eblip-29947	287	12	chat	chat	NOUN
eblip-29947	287	13	system	system	NOUN
eblip-29947	287	14	.	.	PUNCT
eblip-29947	288	1	the	the	DET
eblip-29947	288	2	journal	journal	NOUN
eblip-29947	288	3	of	of	ADP
eblip-29947	288	4	academic	academic	ADJ
eblip-29947	288	5	librarianship	librarianship	NOUN
eblip-29947	288	6	,	,	PUNCT
eblip-29947	288	7	41(6	41(6	NOUN
eblip-29947	288	8	)	)	PUNCT
eblip-29947	288	9	,	,	PUNCT
eblip-29947	288	10	764–770	764–770	X
eblip-29947	288	11	.	.	PUNCT
eblip-29947	289	1	https://doi.org/10.1016/j.acalib.2015.08.018	https://doi.org/10.1016/j.acalib.2015.08.018	NOUN
eblip-29947	289	2	  	  	SPACE
eblip-29947	289	3	keyes	keyes	PROPN
eblip-29947	289	4	,	,	PUNCT
eblip-29947	289	5	k.	k.	PROPN
eblip-29947	289	6	,	,	PUNCT
eblip-29947	289	7	&	&	CCONJ
eblip-29947	289	8	dworak	dworak	PROPN
eblip-29947	289	9	,	,	PUNCT
eblip-29947	289	10	e.	e.	PROPN
eblip-29947	289	11	(	(	PUNCT
eblip-29947	289	12	2017	2017	NUM
eblip-29947	289	13	)	)	PUNCT
eblip-29947	289	14	.	.	PUNCT
eblip-29947	290	1	staffing	staff	VERB
eblip-29947	290	2	chat	chat	VERB
eblip-29947	290	3	reference	reference	NOUN
eblip-29947	290	4	with	with	ADP
eblip-29947	290	5	undergraduate	undergraduate	ADJ
eblip-29947	290	6	student	student	NOUN
eblip-29947	290	7	assistants	assistant	NOUN
eblip-29947	290	8	at	at	ADP
eblip-29947	290	9	an	an	DET
eblip-29947	290	10	academic	academic	ADJ
eblip-29947	290	11	library	library	NOUN
eblip-29947	290	12	:	:	PUNCT
eblip-29947	290	13	a	a	DET
eblip-29947	290	14	standards	standard	NOUN
eblip-29947	290	15	-	-	PUNCT
eblip-29947	290	16	based	base	VERB
eblip-29947	290	17	assessment	assessment	NOUN
eblip-29947	290	18	.	.	PUNCT
eblip-29947	291	1	the	the	DET
eblip-29947	291	2	journal	journal	NOUN
eblip-29947	291	3	of	of	ADP
eblip-29947	291	4	academic	academic	ADJ
eblip-29947	291	5	librarianship	librarianship	NOUN
eblip-29947	291	6	,	,	PUNCT
eblip-29947	291	7	43(6	43(6	NOUN
eblip-29947	291	8	)	)	PUNCT
eblip-29947	291	9	,	,	PUNCT
eblip-29947	291	10	469–478	469–478	NUM
eblip-29947	291	11	.	.	PUNCT
eblip-29947	292	1	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	VERB
eblip-29947	292	2	  	  	SPACE
eblip-29947	292	3	kohler	kohler	NOUN
eblip-29947	292	4	,	,	PUNCT
eblip-29947	292	5	e.	e.	PROPN
eblip-29947	292	6	(	(	PUNCT
eblip-29947	292	7	2017	2017	NUM
eblip-29947	292	8	,	,	PUNCT
eblip-29947	292	9	november	november	PROPN
eblip-29947	292	10	3	3	NUM
eblip-29947	292	11	)	)	PUNCT
eblip-29947	292	12	.	.	PUNCT
eblip-29947	293	1	what	what	PRON
eblip-29947	293	2	do	do	AUX
eblip-29947	293	3	your	your	PRON
eblip-29947	293	4	library	library	NOUN
eblip-29947	293	5	chats	chat	NOUN
eblip-29947	293	6	say	say	VERB
eblip-29947	293	7	?	?	PUNCT
eblip-29947	293	8	:	:	PUNCT
eblip-29947	293	9	how	how	SCONJ
eblip-29947	293	10	to	to	PART
eblip-29947	293	11	analyze	analyze	VERB
eblip-29947	293	12	webchat	webchat	PROPN
eblip-29947	293	13	transcripts	transcript	NOUN
eblip-29947	293	14	for	for	ADP
eblip-29947	293	15	sentiment	sentiment	NOUN
eblip-29947	293	16	and	and	CCONJ
eblip-29947	293	17	topic	topic	NOUN
eblip-29947	293	18	extraction	extraction	NOUN
eblip-29947	293	19	.	.	PUNCT
eblip-29947	294	1	brick	brick	NOUN
eblip-29947	294	2	&	&	CCONJ
eblip-29947	294	3	click	click	NOUN
eblip-29947	294	4	libraries	library	NOUN
eblip-29947	294	5	conference	conference	NOUN
eblip-29947	294	6	proceedings	proceeding	NOUN
eblip-29947	294	7	,	,	PUNCT
eblip-29947	294	8	138–148	138–148	NUM
eblip-29947	294	9	.	.	PUNCT
eblip-29947	295	1	https://files.eric.ed.gov/fulltext/ed578189.pdf	https://files.eric.ed.gov/fulltext/ed578189.pdf	PROPN
eblip-29947	295	2	larson	larson	PROPN
eblip-29947	295	3	,	,	PUNCT
eblip-29947	295	4	e.	e.	PROPN
eblip-29947	295	5	,	,	PUNCT
eblip-29947	295	6	markowitz	markowitz	PROPN
eblip-29947	295	7	,	,	PUNCT
eblip-29947	295	8	j.	j.	PROPN
eblip-29947	295	9	,	,	PUNCT
eblip-29947	295	10	soergel	soergel	PROPN
eblip-29947	295	11	,	,	PUNCT
eblip-29947	295	12	e.	e.	PROPN
eblip-29947	295	13	,	,	PUNCT
eblip-29947	295	14	tchangalova	tchangalova	PROPN
eblip-29947	295	15	,	,	PUNCT
eblip-29947	295	16	n.	n.	NOUN
eblip-29947	295	17	,	,	PUNCT
eblip-29947	295	18	&	&	CCONJ
eblip-29947	295	19	thomson	thomson	PROPN
eblip-29947	295	20	,	,	PUNCT
eblip-29947	295	21	h.	h.	PROPN
eblip-29947	295	22	(	(	PUNCT
eblip-29947	295	23	2014	2014	NUM
eblip-29947	295	24	)	)	PUNCT
eblip-29947	295	25	.	.	PUNCT
eblip-29947	296	1	virtual	virtual	ADJ
eblip-29947	296	2	information	information	NOUN
eblip-29947	296	3	services	service	NOUN
eblip-29947	296	4	task	task	PROPN
eblip-29947	296	5	force	force	PROPN
eblip-29947	296	6	report	report	NOUN
eblip-29947	296	7	.	.	PUNCT
eblip-29947	297	1	university	university	NOUN
eblip-29947	297	2	of	of	ADP
eblip-29947	297	3	maryland	maryland	PROPN
eblip-29947	297	4	university	university	PROPN
eblip-29947	297	5	libraries	library	NOUN
eblip-29947	297	6	.	.	PUNCT
eblip-29947	298	1	https://doi.org/10.13016/m2gt5fh7n	https://doi.org/10.13016/m2gt5fh7n	PROPN
eblip-29947	298	2	  	  	SPACE
eblip-29947	298	3	lemire	lemire	PROPN
eblip-29947	298	4	,	,	PUNCT
eblip-29947	298	5	s.	s.	PROPN
eblip-29947	298	6	,	,	PUNCT
eblip-29947	298	7	rutledge	rutledge	PROPN
eblip-29947	298	8	,	,	PUNCT
eblip-29947	298	9	l.	l.	PROPN
eblip-29947	298	10	,	,	PUNCT
eblip-29947	298	11	&	&	CCONJ
eblip-29947	298	12	brunvand	brunvand	PROPN
eblip-29947	298	13	,	,	PUNCT
eblip-29947	298	14	a.	a.	PROPN
eblip-29947	298	15	(	(	PUNCT
eblip-29947	298	16	2016	2016	NUM
eblip-29947	298	17	)	)	PUNCT
eblip-29947	298	18	.	.	PUNCT
eblip-29947	299	1	taking	take	VERB
eblip-29947	299	2	a	a	DET
eblip-29947	299	3	fresh	fresh	ADJ
eblip-29947	299	4	look	look	NOUN
eblip-29947	299	5	:	:	PUNCT
eblip-29947	299	6	reviewing	review	VERB
eblip-29947	299	7	and	and	CCONJ
eblip-29947	299	8	classifying	classify	VERB
eblip-29947	299	9	reference	reference	NOUN
eblip-29947	299	10	statistics	statistic	NOUN
eblip-29947	299	11	for	for	ADP
eblip-29947	299	12	data	data	NOUN
eblip-29947	299	13	-	-	PUNCT
eblip-29947	299	14	driven	drive	VERB
eblip-29947	299	15	decision	decision	NOUN
eblip-29947	299	16	making	making	NOUN
eblip-29947	299	17	.	.	PUNCT
eblip-29947	300	1	reference	reference	NOUN
eblip-29947	300	2	&	&	CCONJ
eblip-29947	300	3	user	user	PROPN
eblip-29947	300	4	services	services	PROPN
eblip-29947	300	5	quarterly	quarterly	ADV
eblip-29947	300	6	,	,	PUNCT
eblip-29947	300	7	55(3	55(3	NUM
eblip-29947	300	8	)	)	PUNCT
eblip-29947	300	9	,	,	PUNCT
eblip-29947	300	10	230	230	NUM
eblip-29947	300	11	-	-	SYM
eblip-29947	300	12	238	238	NUM
eblip-29947	300	13	.	.	PUNCT
eblip-29947	300	14	  	  	SPACE
eblip-29947	300	15	luo	luo	PROPN
eblip-29947	300	16	,	,	PUNCT
eblip-29947	300	17	l.	l.	PROPN
eblip-29947	300	18	(	(	PUNCT
eblip-29947	300	19	2008	2008	NUM
eblip-29947	300	20	)	)	PUNCT
eblip-29947	300	21	.	.	PUNCT
eblip-29947	301	1	chat	chat	VERB
eblip-29947	301	2	reference	reference	NOUN
eblip-29947	301	3	evaluation	evaluation	NOUN
eblip-29947	301	4	:	:	PUNCT
eblip-29947	301	5	a	a	DET
eblip-29947	301	6	framework	framework	NOUN
eblip-29947	301	7	of	of	ADP
eblip-29947	301	8	perspectives	perspective	NOUN
eblip-29947	301	9	and	and	CCONJ
eblip-29947	301	10	measures	measure	NOUN
eblip-29947	301	11	.	.	PUNCT
eblip-29947	302	1	reference	reference	NOUN
eblip-29947	302	2	services	service	NOUN
eblip-29947	302	3	review	review	PROPN
eblip-29947	302	4	,	,	PUNCT
eblip-29947	302	5	36(1	36(1	NUM
eblip-29947	302	6	)	)	PUNCT
eblip-29947	302	7	,	,	PUNCT
eblip-29947	302	8	71–85	71–85	NUM
eblip-29947	302	9	.	.	PUNCT
eblip-29947	303	1	https://doi.org/10.1108/00907320810852041	https://doi.org/10.1108/00907320810852041	ADP
eblip-29947	303	2	  	  	SPACE
eblip-29947	303	3	maloney	maloney	NOUN
eblip-29947	303	4	,	,	PUNCT
eblip-29947	303	5	k.	k.	PROPN
eblip-29947	303	6	,	,	PUNCT
eblip-29947	303	7	&	&	CCONJ
eblip-29947	303	8	kemp	kemp	PROPN
eblip-29947	303	9	,	,	PUNCT
eblip-29947	303	10	j.	j.	PROPN
eblip-29947	303	11	h.	h.	PROPN
eblip-29947	303	12	(	(	PUNCT
eblip-29947	303	13	2015	2015	NUM
eblip-29947	303	14	)	)	PUNCT
eblip-29947	303	15	.	.	PUNCT
eblip-29947	304	1	changes	change	NOUN
eblip-29947	304	2	in	in	ADP
eblip-29947	304	3	reference	reference	NOUN
eblip-29947	304	4	question	question	NOUN
eblip-29947	304	5	complexity	complexity	NOUN
eblip-29947	304	6	following	follow	VERB
eblip-29947	304	7	the	the	DET
eblip-29947	304	8	implementation	implementation	NOUN
eblip-29947	304	9	of	of	ADP
eblip-29947	304	10	a	a	DET
eblip-29947	304	11	proactive	proactive	ADJ
eblip-29947	304	12	chat	chat	NOUN
eblip-29947	304	13	system	system	NOUN
eblip-29947	304	14	:	:	PUNCT
eblip-29947	304	15	implications	implication	NOUN
eblip-29947	304	16	for	for	ADP
eblip-29947	304	17	practice	practice	NOUN
eblip-29947	304	18	.	.	PUNCT
eblip-29947	305	1	college	college	NOUN
eblip-29947	305	2	&	&	CCONJ
eblip-29947	305	3	research	research	PROPN
eblip-29947	305	4	libraries	library	NOUN
eblip-29947	305	5	,	,	PUNCT
eblip-29947	305	6	76(7	76(7	NOUN
eblip-29947	305	7	)	)	PUNCT
eblip-29947	305	8	,	,	PUNCT
eblip-29947	305	9	959–974	959–974	NUM
eblip-29947	305	10	.	.	PUNCT
eblip-29947	306	1	https://doi.org/10.5860/crl.76.7.959	https://doi.org/10.5860/crl.76.7.959	NOUN
eblip-29947	306	2	  	  	SPACE
eblip-29947	306	3	matteson	matteson	PROPN
eblip-29947	306	4	,	,	PUNCT
eblip-29947	306	5	m.	m.	NOUN
eblip-29947	306	6	l.	l.	PROPN
eblip-29947	306	7	,	,	PUNCT
eblip-29947	306	8	salamon	salamon	PROPN
eblip-29947	306	9	,	,	PUNCT
eblip-29947	306	10	j.	j.	PROPN
eblip-29947	306	11	,	,	PUNCT
eblip-29947	306	12	&	&	CCONJ
eblip-29947	306	13	brewster	brewster	PROPN
eblip-29947	306	14	,	,	PUNCT
eblip-29947	306	15	l.	l.	PROPN
eblip-29947	306	16	(	(	PUNCT
eblip-29947	306	17	2011	2011	NUM
eblip-29947	306	18	)	)	PUNCT
eblip-29947	306	19	.	.	PUNCT
eblip-29947	307	1	a	a	DET
eblip-29947	307	2	systematic	systematic	ADJ
eblip-29947	307	3	review	review	NOUN
eblip-29947	307	4	of	of	ADP
eblip-29947	307	5	research	research	NOUN
eblip-29947	307	6	on	on	ADP
eblip-29947	307	7	live	live	ADJ
eblip-29947	307	8	chat	chat	PROPN
eblip-29947	307	9	service	service	NOUN
eblip-29947	307	10	.	.	PUNCT
eblip-29947	308	1	reference	reference	NOUN
eblip-29947	308	2	&	&	CCONJ
eblip-29947	308	3	user	user	PROPN
eblip-29947	308	4	services	services	PROPN
eblip-29947	308	5	quarterly	quarterly	ADV
eblip-29947	308	6	,	,	PUNCT
eblip-29947	308	7	51(2	51(2	NUM
eblip-29947	308	8	)	)	PUNCT
eblip-29947	308	9	,	,	PUNCT
eblip-29947	308	10	172	172	NUM
eblip-29947	308	11	-	-	SYM
eblip-29947	308	12	190	190	NUM
eblip-29947	308	13	.	.	PUNCT
eblip-29947	309	1	https://doi.org/10.5860/rusq.51n2.172	https://doi.org/10.5860/rusq.51n2.172	NOUN
eblip-29947	309	2	  	  	SPACE
eblip-29947	309	3	mclaughlin	mclaughlin	PROPN
eblip-29947	309	4	,	,	PUNCT
eblip-29947	309	5	j.	j.	PROPN
eblip-29947	309	6	e.	e.	PROPN
eblip-29947	309	7	(	(	PUNCT
eblip-29947	309	8	2011	2011	NUM
eblip-29947	309	9	)	)	PUNCT
eblip-29947	309	10	.	.	PUNCT
eblip-29947	310	1	reference	reference	NOUN
eblip-29947	310	2	transaction	transaction	NOUN
eblip-29947	310	3	assessment	assessment	NOUN
eblip-29947	310	4	:	:	PUNCT
eblip-29947	310	5	survey	survey	NOUN
eblip-29947	310	6	of	of	ADP
eblip-29947	310	7	a	a	DET
eblip-29947	310	8	multiple	multiple	ADJ
eblip-29947	310	9	perspectives	perspective	NOUN
eblip-29947	310	10	approach	approach	NOUN
eblip-29947	310	11	,	,	PUNCT
eblip-29947	310	12	2001	2001	NUM
eblip-29947	310	13	to	to	ADP
eblip-29947	310	14	2010	2010	NUM
eblip-29947	310	15	.	.	PUNCT
eblip-29947	311	1	reference	reference	NOUN
eblip-29947	311	2	services	service	NOUN
eblip-29947	311	3	review	review	PROPN
eblip-29947	311	4	,	,	PUNCT
eblip-29947	311	5	39(4	39(4	NOUN
eblip-29947	311	6	)	)	PUNCT
eblip-29947	311	7	,	,	PUNCT
eblip-29947	311	8	536	536	NUM
eblip-29947	311	9	-	-	SYM
eblip-29947	311	10	550	550	NUM
eblip-29947	311	11	.	.	PUNCT
eblip-29947	312	1	https://doi.org/10.1108/00907321111186631	https://doi.org/10.1108/00907321111186631	NOUN
eblip-29947	312	2	  	  	SPACE
eblip-29947	312	3	mavodza	mavodza	PROPN
eblip-29947	312	4	,	,	PUNCT
eblip-29947	312	5	j.	j.	PROPN
eblip-29947	312	6	(	(	PUNCT
eblip-29947	312	7	2019	2019	NUM
eblip-29947	312	8	)	)	PUNCT
eblip-29947	312	9	.	.	PUNCT
eblip-29947	313	1	interpreting	interpret	VERB
eblip-29947	313	2	library	library	NOUN
eblip-29947	313	3	chat	chat	VERB
eblip-29947	313	4	reference	reference	NOUN
eblip-29947	313	5	service	service	NOUN
eblip-29947	313	6	transactions	transaction	NOUN
eblip-29947	313	7	.	.	PUNCT
eblip-29947	314	1	reference	reference	NOUN
eblip-29947	314	2	librarian	librarian	PROPN
eblip-29947	314	3	,	,	PUNCT
eblip-29947	314	4	60(2	60(2	NUM
eblip-29947	314	5	)	)	PUNCT
eblip-29947	314	6	,	,	PUNCT
eblip-29947	314	7	122–133	122–133	NUM
eblip-29947	314	8	.	.	PUNCT
eblip-29947	315	1	https://doi.org/10.1080/02763877.2019.1572571	https://doi.org/10.1080/02763877.2019.1572571	PROPN
eblip-29947	315	2	  	  	SPACE
eblip-29947	315	3	mungin	mungin	PROPN
eblip-29947	315	4	,	,	PUNCT
eblip-29947	315	5	m.	m.	NOUN
eblip-29947	315	6	(	(	PUNCT
eblip-29947	315	7	2017	2017	NUM
eblip-29947	315	8	)	)	PUNCT
eblip-29947	315	9	.	.	PUNCT
eblip-29947	316	1	stats	stat	NOUN
eblip-29947	316	2	do	do	AUX
eblip-29947	316	3	n't	not	PART
eblip-29947	316	4	tell	tell	VERB
eblip-29947	316	5	the	the	DET
eblip-29947	316	6	whole	whole	ADJ
eblip-29947	316	7	story	story	NOUN
eblip-29947	316	8	:	:	PUNCT
eblip-29947	316	9	using	use	VERB
eblip-29947	316	10	qualitative	qualitative	ADJ
eblip-29947	316	11	data	datum	NOUN
eblip-29947	316	12	analysis	analysis	NOUN
eblip-29947	316	13	of	of	ADP
eblip-29947	316	14	chat	chat	NOUN
eblip-29947	316	15	reference	reference	NOUN
eblip-29947	316	16	transcripts	transcript	NOUN
eblip-29947	316	17	to	to	PART
eblip-29947	316	18	assess	assess	VERB
eblip-29947	316	19	and	and	CCONJ
eblip-29947	316	20	improve	improve	VERB
eblip-29947	316	21	services	service	NOUN
eblip-29947	316	22	.	.	PUNCT
eblip-29947	317	1	journal	journal	PROPN
eblip-29947	317	2	of	of	ADP
eblip-29947	317	3	library	library	PROPN
eblip-29947	317	4	&	&	CCONJ
eblip-29947	317	5	information	information	NOUN
eblip-29947	317	6	services	service	NOUN
eblip-29947	317	7	in	in	ADP
eblip-29947	317	8	distance	distance	NOUN
eblip-29947	317	9	learning	learning	NOUN
eblip-29947	317	10	,	,	PUNCT
eblip-29947	317	11	11(1	11(1	NUM
eblip-29947	317	12	-	-	SYM
eblip-29947	317	13	2	2	NUM
eblip-29947	317	14	)	)	PUNCT
eblip-29947	317	15	,	,	PUNCT
eblip-29947	317	16	25	25	NUM
eblip-29947	317	17	-	-	SYM
eblip-29947	317	18	36	36	NUM
eblip-29947	317	19	.	.	PUNCT
eblip-29947	318	1	https://doi.org/10.1080/1533290x.2016.1223965	https://doi.org/10.1080/1533290x.2016.1223965	DET
eblip-29947	318	2	  	  	SPACE
eblip-29947	318	3	nicol	nicol	PROPN
eblip-29947	318	4	,	,	PUNCT
eblip-29947	318	5	e.	e.	PROPN
eblip-29947	318	6	c.	c.	PROPN
eblip-29947	318	7	,	,	PUNCT
eblip-29947	318	8	&	&	CCONJ
eblip-29947	318	9	crook	crook	PROPN
eblip-29947	318	10	,	,	PUNCT
eblip-29947	318	11	l.	l.	PROPN
eblip-29947	318	12	(	(	PUNCT
eblip-29947	318	13	2013	2013	NUM
eblip-29947	318	14	)	)	PUNCT
eblip-29947	318	15	.	.	PUNCT
eblip-29947	319	1	now	now	ADV
eblip-29947	319	2	it	it	PRON
eblip-29947	319	3	's	be	AUX
eblip-29947	319	4	necessary	necessary	ADJ
eblip-29947	319	5	:	:	PUNCT
eblip-29947	319	6	virtual	virtual	ADJ
eblip-29947	319	7	reference	reference	NOUN
eblip-29947	319	8	services	service	NOUN
eblip-29947	319	9	at	at	ADP
eblip-29947	319	10	washington	washington	PROPN
eblip-29947	319	11	state	state	PROPN
eblip-29947	319	12	university	university	PROPN
eblip-29947	319	13	,	,	PUNCT
eblip-29947	319	14	pullman	pullman	NOUN
eblip-29947	319	15	.	.	PUNCT
eblip-29947	320	1	the	the	DET
eblip-29947	320	2	journal	journal	NOUN
eblip-29947	320	3	of	of	ADP
eblip-29947	320	4	academic	academic	ADJ
eblip-29947	320	5	librarianship	librarianship	NOUN
eblip-29947	320	6	,	,	PUNCT
eblip-29947	320	7	39(2	39(2	NUM
eblip-29947	320	8	)	)	PUNCT
eblip-29947	320	9	,	,	PUNCT
eblip-29947	320	10	161	161	NUM
eblip-29947	320	11	-	-	SYM
eblip-29947	320	12	168	168	NUM
eblip-29947	320	13	.	.	PUNCT
eblip-29947	321	1	https://doi.org/10.1016/j.acalib.2012.09.017	https://doi.org/10.1016/j.acalib.2012.09.017	PRON
eblip-29947	321	2	  	  	SPACE
eblip-29947	321	3	novotny	novotny	PROPN
eblip-29947	321	4	,	,	PUNCT
eblip-29947	321	5	e.	e.	PROPN
eblip-29947	321	6	(	(	PUNCT
eblip-29947	321	7	2002	2002	NUM
eblip-29947	321	8	,	,	PUNCT
eblip-29947	321	9	september	september	PROPN
eblip-29947	321	10	)	)	PUNCT
eblip-29947	321	11	.	.	PUNCT
eblip-29947	322	1	reference	reference	NOUN
eblip-29947	322	2	service	service	NOUN
eblip-29947	322	3	statistics	statistic	NOUN
eblip-29947	322	4	&	&	CCONJ
eblip-29947	322	5	assessment	assessment	NOUN
eblip-29947	322	6	.	.	PUNCT
eblip-29947	323	1	association	association	NOUN
eblip-29947	323	2	of	of	ADP
eblip-29947	323	3	research	research	NOUN
eblip-29947	323	4	libraries	library	NOUN
eblip-29947	323	5	.	.	PUNCT
eblip-29947	324	1	https://www.arl.org/resources/spec-kit-268-reference-service-statistics-a-assessment-september-2002/	https://www.arl.org/resources/spec-kit-268-reference-service-statistics-a-assessment-september-2002/	PRON
eblip-29947	324	2	  	  	SPACE
eblip-29947	324	3	pomerantz	pomerantz	NOUN
eblip-29947	324	4	,	,	PUNCT
eblip-29947	324	5	j.	j.	PROPN
eblip-29947	324	6	,	,	PUNCT
eblip-29947	324	7	mon	mon	PROPN
eblip-29947	324	8	,	,	PUNCT
eblip-29947	324	9	l.	l.	PROPN
eblip-29947	324	10	m.	m.	PROPN
eblip-29947	324	11	,	,	PUNCT
eblip-29947	324	12	&	&	CCONJ
eblip-29947	324	13	mcclure	mcclure	PROPN
eblip-29947	324	14	,	,	PUNCT
eblip-29947	324	15	c.	c.	PROPN
eblip-29947	324	16	r.	r.	PROPN
eblip-29947	324	17	(	(	PUNCT
eblip-29947	324	18	2008	2008	NUM
eblip-29947	324	19	)	)	PUNCT
eblip-29947	324	20	.	.	PUNCT
eblip-29947	325	1	evaluating	evaluate	VERB
eblip-29947	325	2	remote	remote	ADJ
eblip-29947	325	3	reference	reference	NOUN
eblip-29947	325	4	service	service	NOUN
eblip-29947	325	5	:	:	PUNCT
eblip-29947	325	6	a	a	DET
eblip-29947	325	7	practical	practical	ADJ
eblip-29947	325	8	guide	guide	NOUN
eblip-29947	325	9	to	to	ADP
eblip-29947	325	10	problems	problem	NOUN
eblip-29947	325	11	and	and	CCONJ
eblip-29947	325	12	solutions	solution	NOUN
eblip-29947	325	13	.	.	PUNCT
eblip-29947	326	1	portal	portal	PROPN
eblip-29947	326	2	:	:	PUNCT
eblip-29947	326	3	libraries	library	NOUN
eblip-29947	326	4	and	and	CCONJ
eblip-29947	326	5	the	the	DET
eblip-29947	326	6	academy	academy	NOUN
eblip-29947	326	7	,	,	PUNCT
eblip-29947	326	8	8(1	8(1	NOUN
eblip-29947	326	9	)	)	PUNCT
eblip-29947	326	10	,	,	PUNCT
eblip-29947	326	11	15	15	NUM
eblip-29947	326	12	-	-	SYM
eblip-29947	326	13	30	30	NUM
eblip-29947	326	14	.	.	PUNCT
eblip-29947	327	1	https://doi.org/10.1353/pla.2008.0001	https://doi.org/10.1353/pla.2008.0001	ADJ
eblip-29947	327	2	  	  	SPACE
eblip-29947	327	3	rabinowitz	rabinowitz	PROPN
eblip-29947	327	4	,	,	PUNCT
eblip-29947	327	5	c.	c.	NOUN
eblip-29947	327	6	(	(	PUNCT
eblip-29947	327	7	2021	2021	NUM
eblip-29947	327	8	)	)	PUNCT
eblip-29947	327	9	.	.	PUNCT
eblip-29947	328	1	you	you	PRON
eblip-29947	328	2	keep	keep	VERB
eblip-29947	328	3	using	use	VERB
eblip-29947	328	4	that	that	DET
eblip-29947	328	5	word	word	NOUN
eblip-29947	328	6	:	:	PUNCT
eblip-29947	328	7	slaying	slay	VERB
eblip-29947	328	8	the	the	DET
eblip-29947	328	9	dragon	dragon	NOUN
eblip-29947	328	10	of	of	ADP
eblip-29947	328	11	reference	reference	NOUN
eblip-29947	328	12	desk	desk	NOUN
eblip-29947	328	13	statistics	statistic	NOUN
eblip-29947	328	14	.	.	PUNCT
eblip-29947	329	1	college	college	PROPN
eblip-29947	329	2	&	&	CCONJ
eblip-29947	329	3	research	research	PROPN
eblip-29947	329	4	libraries	libraries	PROPN
eblip-29947	329	5	news	news	PROPN
eblip-29947	329	6	,	,	PUNCT
eblip-29947	329	7	82(5	82(5	NUM
eblip-29947	329	8	)	)	PUNCT
eblip-29947	329	9	,	,	PUNCT
eblip-29947	329	10	223	223	NUM
eblip-29947	329	11	-	-	SYM
eblip-29947	329	12	224	224	NUM
eblip-29947	329	13	.	.	PUNCT
eblip-29947	330	1	https://doi.org/10.5860/crln.82.5.223	https://doi.org/10.5860/crln.82.5.223	NOUN
eblip-29947	330	2	  	  	SPACE
eblip-29947	330	3	reference	reference	NOUN
eblip-29947	330	4	and	and	CCONJ
eblip-29947	330	5	user	user	NOUN
eblip-29947	330	6	services	services	PROPN
eblip-29947	330	7	association	association	PROPN
eblip-29947	330	8	.	.	PUNCT
eblip-29947	331	1	(	(	PUNCT
eblip-29947	331	2	2017	2017	NUM
eblip-29947	331	3	)	)	PUNCT
eblip-29947	331	4	.	.	PUNCT
eblip-29947	332	1	guidelines	guideline	NOUN
eblip-29947	332	2	for	for	ADP
eblip-29947	332	3	implementing	implement	VERB
eblip-29947	332	4	and	and	CCONJ
eblip-29947	332	5	maintaining	maintain	VERB
eblip-29947	332	6	virtual	virtual	ADJ
eblip-29947	332	7	reference	reference	NOUN
eblip-29947	332	8	services	service	NOUN
eblip-29947	332	9	.	.	PUNCT
eblip-29947	333	1	http://www.ala.org/rusa/sites/ala.org.rusa/files/content/resources/guidelines/guidelinesvirtualreference_2017.pdf	http://www.ala.org/rusa/sites/ala.org.rusa/files/content/resources/guidelines/guidelinesvirtualreference_2017.pdf	PROPN
eblip-29947	333	2	  	  	SPACE
eblip-29947	333	3	ronan	ronan	PROPN
eblip-29947	333	4	,	,	PUNCT
eblip-29947	333	5	j.	j.	PROPN
eblip-29947	333	6	,	,	PUNCT
eblip-29947	333	7	reakes	reake	NOUN
eblip-29947	333	8	,	,	PUNCT
eblip-29947	333	9	p.	p.	NOUN
eblip-29947	333	10	,	,	PUNCT
eblip-29947	333	11	&	&	CCONJ
eblip-29947	333	12	cornwell	cornwell	PROPN
eblip-29947	333	13	,	,	PUNCT
eblip-29947	333	14	g.	g.	PROPN
eblip-29947	333	15	(	(	PUNCT
eblip-29947	333	16	2003	2003	NUM
eblip-29947	333	17	)	)	PUNCT
eblip-29947	333	18	.	.	PUNCT
eblip-29947	334	1	evaluating	evaluate	VERB
eblip-29947	334	2	online	online	ADJ
eblip-29947	334	3	real	real	ADJ
eblip-29947	334	4	-	-	PUNCT
eblip-29947	334	5	time	time	NOUN
eblip-29947	334	6	reference	reference	NOUN
eblip-29947	334	7	in	in	ADP
eblip-29947	334	8	an	an	DET
eblip-29947	334	9	academic	academic	ADJ
eblip-29947	334	10	library	library	NOUN
eblip-29947	334	11	:	:	PUNCT
eblip-29947	334	12	obstacles	obstacle	NOUN
eblip-29947	334	13	and	and	CCONJ
eblip-29947	334	14	recommendations	recommendation	NOUN
eblip-29947	334	15	.	.	PUNCT
eblip-29947	335	1	the	the	DET
eblip-29947	335	2	reference	reference	NOUN
eblip-29947	335	3	librarian	librarian	NOUN
eblip-29947	335	4	,	,	PUNCT
eblip-29947	335	5	38(79	38(79	NUM
eblip-29947	335	6	-	-	SYM
eblip-29947	335	7	80	80	NUM
eblip-29947	335	8	)	)	PUNCT
eblip-29947	335	9	,	,	PUNCT
eblip-29947	335	10	225	225	NUM
eblip-29947	335	11	-	-	SYM
eblip-29947	335	12	240	240	NUM
eblip-29947	335	13	.	.	PUNCT
eblip-29947	336	1	https://doi.org/10.1300/j120v38n79_15	https://doi.org/10.1300/j120v38n79_15	ADV
eblip-29947	336	2	  	  	SPACE
eblip-29947	336	3	sarah	sarah	PROPN
eblip-29947	336	4	.	.	PUNCT
eblip-29947	337	1	(	(	PUNCT
eblip-29947	337	2	2012	2012	NUM
eblip-29947	337	3	,	,	PUNCT
eblip-29947	337	4	march	march	PROPN
eblip-29947	337	5	21	21	NUM
eblip-29947	337	6	)	)	PUNCT
eblip-29947	337	7	.	.	PUNCT
eblip-29947	338	1	libanswersnew	libanswersnew	PROPN
eblip-29947	338	2	features	feature	NOUN
eblip-29947	338	3	are	be	AUX
eblip-29947	338	4	live	live	ADJ
eblip-29947	338	5	!	!	PUNCT
eblip-29947	339	1	springshare	springshare	PROPN
eblip-29947	339	2	.	.	PUNCT
eblip-29947	340	1	https://blog.springshare.com/2012/03/21/libanswers-new-features-are-live/	https://blog.springshare.com/2012/03/21/libanswers-new-features-are-live/	PROPN
eblip-29947	340	2	  	  	SPACE
eblip-29947	340	3	schwartz	schwartz	PROPN
eblip-29947	340	4	,	,	PUNCT
eblip-29947	340	5	h.	h.	PROPN
eblip-29947	340	6	r.	r.	PROPN
eblip-29947	340	7	,	,	PUNCT
eblip-29947	340	8	&	&	CCONJ
eblip-29947	340	9	trott	trott	PROPN
eblip-29947	340	10	,	,	PUNCT
eblip-29947	340	11	b.	b.	PROPN
eblip-29947	340	12	(	(	PUNCT
eblip-29947	340	13	2014	2014	NUM
eblip-29947	340	14	)	)	PUNCT
eblip-29947	340	15	.	.	PUNCT
eblip-29947	341	1	the	the	DET
eblip-29947	341	2	application	application	NOUN
eblip-29947	341	3	of	of	ADP
eblip-29947	341	4	rusa	rusa	NOUN
eblip-29947	341	5	standards	standard	NOUN
eblip-29947	341	6	to	to	ADP
eblip-29947	341	7	the	the	DET
eblip-29947	341	8	virtual	virtual	ADJ
eblip-29947	341	9	reference	reference	NOUN
eblip-29947	341	10	interview	interview	NOUN
eblip-29947	341	11	.	.	PUNCT
eblip-29947	342	1	reference	reference	NOUN
eblip-29947	342	2	and	and	CCONJ
eblip-29947	342	3	user	user	NOUN
eblip-29947	342	4	services	service	NOUN
eblip-29947	342	5	quarterly	quarterly	ADV
eblip-29947	342	6	,	,	PUNCT
eblip-29947	342	7	54(1	54(1	NUM
eblip-29947	342	8	)	)	PUNCT
eblip-29947	342	9	,	,	PUNCT
eblip-29947	342	10	8	8	NUM
eblip-29947	342	11	-	-	SYM
eblip-29947	342	12	11	11	NUM
eblip-29947	342	13	.	.	PUNCT
eblip-29947	343	1	https://journals.ala.org/index.php/rusq/article/view/3993/4505	https://journals.ala.org/index.php/rusq/article/view/3993/4505	AUX
eblip-29947	343	2	  	  	SPACE
eblip-29947	343	3	stieve	stieve	VERB
eblip-29947	343	4	,	,	PUNCT
eblip-29947	343	5	t.	t.	PROPN
eblip-29947	343	6	,	,	PUNCT
eblip-29947	343	7	&	&	CCONJ
eblip-29947	343	8	wallace	wallace	PROPN
eblip-29947	343	9	,	,	PUNCT
eblip-29947	343	10	n.	n.	NOUN
eblip-29947	343	11	(	(	PUNCT
eblip-29947	343	12	2018	2018	NUM
eblip-29947	343	13	)	)	PUNCT
eblip-29947	343	14	.	.	PUNCT
eblip-29947	344	1	chatting	chat	VERB
eblip-29947	344	2	while	while	SCONJ
eblip-29947	344	3	you	you	PRON
eblip-29947	344	4	work	work	VERB
eblip-29947	344	5	.	.	PUNCT
eblip-29947	345	1	reference	reference	NOUN
eblip-29947	345	2	services	service	NOUN
eblip-29947	345	3	review	review	PROPN
eblip-29947	345	4	,	,	PUNCT
eblip-29947	345	5	46(4	46(4	NOUN
eblip-29947	345	6	)	)	PUNCT
eblip-29947	345	7	,	,	PUNCT
eblip-29947	345	8	587–599	587–599	NUM
eblip-29947	345	9	.	.	PUNCT
eblip-29947	346	1	https://doi.org/10.1108/rsr-09-2017-0033	https://doi.org/10.1108/rsr-09-2017-0033	PROPN
eblip-29947	346	2	  	  	SPACE
eblip-29947	346	3	valentine	valentine	PROPN
eblip-29947	346	4	,	,	PUNCT
eblip-29947	346	5	g.	g.	PROPN
eblip-29947	346	6	,	,	PUNCT
eblip-29947	346	7	&	&	CCONJ
eblip-29947	346	8	moss	moss	PROPN
eblip-29947	346	9	,	,	PUNCT
eblip-29947	346	10	b.	b.	PROPN
eblip-29947	346	11	d.	d.	PROPN
eblip-29947	346	12	(	(	PUNCT
eblip-29947	346	13	2017	2017	NUM
eblip-29947	346	14	,	,	PUNCT
eblip-29947	346	15	march	march	PROPN
eblip-29947	346	16	28	28	NUM
eblip-29947	346	17	)	)	PUNCT
eblip-29947	346	18	.	.	PUNCT
eblip-29947	347	1	assessing	assess	VERB
eblip-29947	347	2	reference	reference	NOUN
eblip-29947	347	3	service	service	NOUN
eblip-29947	347	4	quality	quality	NOUN
eblip-29947	347	5	:	:	PUNCT
eblip-29947	347	6	a	a	DET
eblip-29947	347	7	chat	chat	NOUN
eblip-29947	347	8	transcript	transcript	NOUN
eblip-29947	347	9	analysis	analysis	NOUN
eblip-29947	347	10	[	[	X
eblip-29947	347	11	conference	conference	NOUN
eblip-29947	347	12	presentation	presentation	NOUN
eblip-29947	347	13	]	]	PUNCT
eblip-29947	347	14	.	.	PUNCT
eblip-29947	348	1	association	association	PROPN
eblip-29947	348	2	of	of	ADP
eblip-29947	348	3	college	college	PROPN
eblip-29947	348	4	and	and	CCONJ
eblip-29947	348	5	research	research	NOUN
eblip-29947	348	6	libraries	library	NOUN
eblip-29947	348	7	conference	conference	PROPN
eblip-29947	348	8	,	,	PUNCT
eblip-29947	348	9	baltimore	baltimore	PROPN
eblip-29947	348	10	,	,	PUNCT
eblip-29947	348	11	md	md	PROPN
eblip-29947	348	12	.	.	PUNCT
eblip-29947	348	13	 	 	SPACE
eblip-29947	349	1	http://hdl.handle.net/1808/25179	http://hdl.handle.net/1808/25179	NOUN
eblip-29947	349	2	  	  	SPACE
eblip-29947	349	3	ward	ward	NOUN
eblip-29947	349	4	,	,	PUNCT
eblip-29947	349	5	d.	d.	PROPN
eblip-29947	349	6	,	,	PUNCT
eblip-29947	349	7	&	&	CCONJ
eblip-29947	349	8	jacoby	jacoby	PROPN
eblip-29947	349	9	,	,	PUNCT
eblip-29947	349	10	j.	j.	PROPN
eblip-29947	349	11	(	(	PUNCT
eblip-29947	349	12	2018	2018	NUM
eblip-29947	349	13	)	)	PUNCT
eblip-29947	349	14	.	.	PUNCT
eblip-29947	350	1	a	a	DET
eblip-29947	350	2	rubric	rubric	ADJ
eblip-29947	350	3	and	and	CCONJ
eblip-29947	350	4	methodology	methodology	NOUN
eblip-29947	350	5	for	for	ADP
eblip-29947	350	6	benchmarking	benchmarke	VERB
eblip-29947	350	7	referral	referral	ADJ
eblip-29947	350	8	goals	goal	NOUN
eblip-29947	350	9	.	.	PUNCT
eblip-29947	351	1	reference	reference	NOUN
eblip-29947	351	2	services	service	NOUN
eblip-29947	351	3	review	review	PROPN
eblip-29947	351	4	,	,	PUNCT
eblip-29947	351	5	46(1	46(1	PROPN
eblip-29947	351	6	)	)	PUNCT
eblip-29947	351	7	,	,	PUNCT
eblip-29947	351	8	110	110	NUM
eblip-29947	351	9	-	-	SYM
eblip-29947	351	10	127	127	NUM
eblip-29947	351	11	.	.	PUNCT
eblip-29947	352	1	https://doi.org/10.1108/rsr-04-2017-0011	https://doi.org/10.1108/rsr-04-2017-0011	NOUN
eblip-29947	352	2	  	  	SPACE
eblip-29947	352	3	ward	ward	NOUN
eblip-29947	352	4	,	,	PUNCT
eblip-29947	352	5	d.	d.	PROPN
eblip-29947	352	6	,	,	PUNCT
eblip-29947	352	7	&	&	CCONJ
eblip-29947	352	8	phetteplace	phetteplace	PROPN
eblip-29947	352	9	,	,	PUNCT
eblip-29947	352	10	e.	e.	PROPN
eblip-29947	352	11	(	(	PUNCT
eblip-29947	352	12	2012	2012	NUM
eblip-29947	352	13	)	)	PUNCT
eblip-29947	352	14	.	.	PUNCT
eblip-29947	353	1	staffing	staffing	NOUN
eblip-29947	353	2	by	by	ADP
eblip-29947	353	3	design	design	NOUN
eblip-29947	353	4	:	:	PUNCT
eblip-29947	353	5	a	a	DET
eblip-29947	353	6	methodology	methodology	NOUN
eblip-29947	353	7	for	for	ADP
eblip-29947	353	8	staffing	staffing	NOUN
eblip-29947	353	9	reference	reference	NOUN
eblip-29947	353	10	.	.	PUNCT
eblip-29947	354	1	public	public	ADJ
eblip-29947	354	2	services	service	NOUN
eblip-29947	354	3	quarterly	quarterly	ADV
eblip-29947	354	4	,	,	PUNCT
eblip-29947	354	5	8(3	8(3	NUM
eblip-29947	354	6	)	)	PUNCT
eblip-29947	354	7	,	,	PUNCT
eblip-29947	354	8	193–207	193–207	NUM
eblip-29947	354	9	.	.	PUNCT
eblip-29947	355	1	https://doi.org/10.1080/15228959.2011.621856	https://doi.org/10.1080/15228959.2011.621856	PROPN
eblip-29947	355	2	  	  	SPACE
eblip-29947	355	3	warner	warner	PROPN
eblip-29947	355	4	,	,	PUNCT
eblip-29947	355	5	a.	a.	PROPN
eblip-29947	355	6	,	,	PUNCT
eblip-29947	355	7	hurley	hurley	PROPN
eblip-29947	355	8	,	,	PUNCT
eblip-29947	355	9	d.	d.	PROPN
eblip-29947	355	10	a.	a.	PROPN
eblip-29947	355	11	,	,	PUNCT
eblip-29947	355	12	wheeler	wheeler	NOUN
eblip-29947	355	13	,	,	PUNCT
eblip-29947	355	14	j.	j.	PROPN
eblip-29947	355	15	,	,	PUNCT
eblip-29947	355	16	&	&	CCONJ
eblip-29947	355	17	quinn	quinn	PROPN
eblip-29947	355	18	,	,	PUNCT
eblip-29947	355	19	t.	t.	PROPN
eblip-29947	355	20	(	(	PUNCT
eblip-29947	355	21	2020	2020	NUM
eblip-29947	355	22	)	)	PUNCT
eblip-29947	355	23	.	.	PUNCT
eblip-29947	356	1	proactive	proactive	ADJ
eblip-29947	356	2	chat	chat	PROPN
eblip-29947	356	3	in	in	ADP
eblip-29947	356	4	research	research	NOUN
eblip-29947	356	5	databases	database	NOUN
eblip-29947	356	6	:	:	PUNCT
eblip-29947	356	7	inviting	invite	VERB
eblip-29947	356	8	new	new	ADJ
eblip-29947	356	9	and	and	CCONJ
eblip-29947	356	10	different	different	ADJ
eblip-29947	356	11	questions	question	NOUN
eblip-29947	356	12	.	.	PUNCT
eblip-29947	357	1	the	the	DET
eblip-29947	357	2	journal	journal	NOUN
eblip-29947	357	3	of	of	ADP
eblip-29947	357	4	academic	academic	ADJ
eblip-29947	357	5	librarianship	librarianship	NOUN
eblip-29947	357	6	,	,	PUNCT
eblip-29947	357	7	46(2	46(2	NOUN
eblip-29947	357	8	)	)	PUNCT
eblip-29947	357	9	,	,	PUNCT
eblip-29947	357	10	102	102	NUM
eblip-29947	357	11	-	-	SYM
eblip-29947	357	12	134	134	NUM
eblip-29947	357	13	.	.	PUNCT
eblip-29947	358	1	https://doi.org/10.1016/j.acalib.2020.102134	https://doi.org/10.1016/j.acalib.2020.102134	PROPN
eblip-29947	358	2	  	  	SPACE
eblip-29947	358	3	white	white	ADJ
eblip-29947	358	4	,	,	PUNCT
eblip-29947	358	5	m.	m.	NOUN
eblip-29947	358	6	d.	d.	PROPN
eblip-29947	358	7	(	(	PUNCT
eblip-29947	358	8	2001	2001	NUM
eblip-29947	358	9	)	)	PUNCT
eblip-29947	358	10	.	.	PUNCT
eblip-29947	359	1	digital	digital	ADJ
eblip-29947	359	2	reference	reference	NOUN
eblip-29947	359	3	services	service	NOUN
eblip-29947	359	4	:	:	PUNCT
eblip-29947	359	5	framework	framework	NOUN
eblip-29947	359	6	for	for	ADP
eblip-29947	359	7	analysis	analysis	NOUN
eblip-29947	359	8	and	and	CCONJ
eblip-29947	359	9	evaluation	evaluation	NOUN
eblip-29947	359	10	.	.	PUNCT
eblip-29947	360	1	library	library	NOUN
eblip-29947	360	2	&	&	CCONJ
eblip-29947	360	3	information	information	PROPN
eblip-29947	360	4	science	science	PROPN
eblip-29947	360	5	research	research	NOUN
eblip-29947	360	6	,	,	PUNCT
eblip-29947	360	7	23(3	23(3	NUM
eblip-29947	360	8	)	)	PUNCT
eblip-29947	360	9	,	,	PUNCT
eblip-29947	360	10	211	211	NUM
eblip-29947	360	11	-	-	SYM
eblip-29947	360	12	231	231	NUM
eblip-29947	360	13	.	.	PUNCT
eblip-29947	361	1	https://doi.org/10.1016/s0740-8188(01)00080-9	https://doi.org/10.1016/s0740-8188(01)00080-9	NOUN
eblip-29947	361	2	  	  	SPACE