id sid tid token lemma pos eblip-30014 1 1 natural natural ADJ eblip-30014 1 2 language language NOUN eblip-30014 1 3 processing processing NOUN eblip-30014 1 4 for for ADP eblip-30014 1 5 virtual virtual ADJ eblip-30014 1 6 reference reference NOUN eblip-30014 1 7 analysis analysis NOUN eblip-30014 1 8 research research NOUN eblip-30014 1 9 article article NOUN eblip-30014 1 10     SPACE eblip-30014 1 11 natural natural ADJ eblip-30014 1 12 language language NOUN eblip-30014 1 13 processing processing NOUN eblip-30014 1 14 for for ADP eblip-30014 1 15 virtual virtual ADJ eblip-30014 1 16 reference reference NOUN eblip-30014 1 17 analysis analysis NOUN eblip-30014 1 18     SPACE eblip-30014 1 19 ansh ansh ADJ eblip-30014 1 20 sharma sharma PROPN eblip-30014 1 21 emerging emerge VERB eblip-30014 1 22 professional professional NOUN eblip-30014 1 23 in in ADP eblip-30014 1 24 application application NOUN eblip-30014 1 25 development development NOUN eblip-30014 1 26 university university PROPN eblip-30014 1 27 of of ADP eblip-30014 1 28 toronto toronto PROPN eblip-30014 1 29 scarborough scarborough PROPN eblip-30014 1 30 library library PROPN eblip-30014 1 31 toronto toronto PROPN eblip-30014 1 32 , , PUNCT eblip-30014 1 33 ontario ontario PROPN eblip-30014 1 34 , , PUNCT eblip-30014 1 35 canada canada PROPN eblip-30014 1 36 email email NOUN eblip-30014 1 37 : : PUNCT eblip-30014 1 38 ansh.sharma@mail.utoronto.ca ansh.sharma@mail.utoronto.ca PROPN eblip-30014 1 39     SPACE eblip-30014 1 40 kathryn kathryn PROPN eblip-30014 1 41 barrett barrett PROPN eblip-30014 1 42 social social PROPN eblip-30014 1 43 sciences sciences PROPN eblip-30014 1 44 liaison liaison NOUN eblip-30014 1 45 librarian librarian PROPN eblip-30014 1 46 university university PROPN eblip-30014 1 47 of of ADP eblip-30014 1 48 toronto toronto PROPN eblip-30014 1 49 scarborough scarborough PROPN eblip-30014 1 50 library library PROPN eblip-30014 1 51 toronto toronto PROPN eblip-30014 1 52 , , PUNCT eblip-30014 1 53 ontario ontario PROPN eblip-30014 1 54 , , PUNCT eblip-30014 1 55 canada canada PROPN eblip-30014 1 56 email email NOUN eblip-30014 1 57 : : PUNCT eblip-30014 1 58 kathryn.barrett@utoronto.ca kathryn.barrett@utoronto.ca NOUN eblip-30014 1 59     SPACE eblip-30014 1 60 kirsta kirsta PROPN eblip-30014 1 61 stapelfeldt stapelfeldt PROPN eblip-30014 1 62 head head PROPN eblip-30014 1 63 , , PUNCT eblip-30014 1 64 digital digital ADJ eblip-30014 1 65 scholarship scholarship NOUN eblip-30014 1 66 unit unit NOUN eblip-30014 1 67 university university PROPN eblip-30014 1 68 of of ADP eblip-30014 1 69 toronto toronto PROPN eblip-30014 1 70 scarborough scarborough PROPN eblip-30014 1 71 library library PROPN eblip-30014 1 72 toronto toronto PROPN eblip-30014 1 73 , , PUNCT eblip-30014 1 74 ontario ontario PROPN eblip-30014 1 75 , , PUNCT eblip-30014 1 76 canada canada PROPN eblip-30014 1 77 email email NOUN eblip-30014 1 78 : : PUNCT eblip-30014 1 79 kirsta.stapelfeldt@utoronto.ca kirsta.stapelfeldt@utoronto.ca NOUN eblip-30014 1 80     SPACE eblip-30014 1 81 received receive VERB eblip-30014 1 82 : : PUNCT eblip-30014 1 83 29 29 NUM eblip-30014 1 84 july july PROPN eblip-30014 1 85 2021 2021 NUM eblip-30014 1 86                                                                                                                               SPACE eblip-30014 1 87 accepted accept VERB eblip-30014 1 88 : : PUNCT eblip-30014 1 89 14 14 NUM eblip-30014 1 90 dec dec PROPN eblip-30014 1 91 . . PROPN eblip-30014 1 92 2021 2021 NUM eblip-30014 1 93             SPACE eblip-30014 1 94 2022 2022 NUM eblip-30014 1 95 sharma sharma NOUN eblip-30014 1 96 , , PUNCT eblip-30014 1 97 barrett barrett PROPN eblip-30014 1 98 , , PUNCT eblip-30014 1 99 and and CCONJ eblip-30014 1 100 stapelfeldt stapelfeldt NOUN eblip-30014 1 101 . . PUNCT eblip-30014 2 1 this this PRON eblip-30014 2 2 is be AUX eblip-30014 2 3 an an DET eblip-30014 2 4 open open ADJ eblip-30014 2 5 access access NOUN eblip-30014 2 6 article article NOUN eblip-30014 2 7 distributed distribute VERB eblip-30014 2 8 under under ADP eblip-30014 2 9 the the DET eblip-30014 2 10 terms term NOUN eblip-30014 2 11 of of ADP eblip-30014 2 12 the the DET eblip-30014 2 13 creative creative ADJ eblip-30014 2 14 commons‐attribution‐noncommercial‐share commons‐attribution‐noncommercial‐share NOUN eblip-30014 2 15 alike alike ADJ eblip-30014 2 16 license license VERB eblip-30014 2 17 4.0 4.0 NUM eblip-30014 2 18 international international ADJ eblip-30014 2 19 ( ( PUNCT eblip-30014 2 20 http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/ PROPN eblip-30014 2 21 ) ) PUNCT eblip-30014 2 22 , , PUNCT eblip-30014 2 23 which which PRON eblip-30014 2 24 permits permit VERB eblip-30014 2 25 unrestricted unrestricted ADJ eblip-30014 2 26 use use NOUN eblip-30014 2 27 , , PUNCT eblip-30014 2 28 distribution distribution NOUN eblip-30014 2 29 , , PUNCT eblip-30014 2 30 and and CCONJ eblip-30014 2 31 reproduction reproduction NOUN eblip-30014 2 32 in in ADP eblip-30014 2 33 any any DET eblip-30014 2 34 medium medium NOUN eblip-30014 2 35 , , PUNCT eblip-30014 2 36 provided provide VERB eblip-30014 2 37 the the DET eblip-30014 2 38 original original ADJ eblip-30014 2 39 work work NOUN eblip-30014 2 40 is be AUX eblip-30014 2 41 properly properly ADV eblip-30014 2 42 attributed attribute VERB eblip-30014 2 43 , , PUNCT eblip-30014 2 44 not not PART eblip-30014 2 45 used use VERB eblip-30014 2 46 for for ADP eblip-30014 2 47 commercial commercial ADJ eblip-30014 2 48 purposes purpose NOUN eblip-30014 2 49 , , PUNCT eblip-30014 2 50 and and CCONJ eblip-30014 2 51 , , PUNCT eblip-30014 2 52 if if SCONJ eblip-30014 2 53 transformed transform VERB eblip-30014 2 54 , , PUNCT eblip-30014 2 55 the the DET eblip-30014 2 56 resulting result VERB eblip-30014 2 57 work work NOUN eblip-30014 2 58 is be AUX eblip-30014 2 59 redistributed redistribute VERB eblip-30014 2 60 under under ADP eblip-30014 2 61 the the DET eblip-30014 2 62 same same ADJ eblip-30014 2 63 or or CCONJ eblip-30014 2 64 similar similar ADJ eblip-30014 2 65 license license NOUN eblip-30014 2 66 to to ADP eblip-30014 2 67 this this DET eblip-30014 2 68 one one NUM eblip-30014 2 69 . . PUNCT eblip-30014 2 70         SPACE eblip-30014 3 1 doi doi NOUN eblip-30014 3 2 : : PUNCT eblip-30014 3 3 10.18438 10.18438 NUM eblip-30014 3 4 / / SYM eblip-30014 3 5 eblip30014 eblip30014 PROPN eblip-30014 3 6         SPACE eblip-30014 3 7 abstract abstract ADJ eblip-30014 3 8     SPACE eblip-30014 3 9 objective objective NOUN eblip-30014 3 10 – – PUNCT eblip-30014 3 11 chat chat VERB eblip-30014 3 12 transcript transcript NOUN eblip-30014 3 13 analysis analysis NOUN eblip-30014 3 14 can can AUX eblip-30014 3 15 illuminate illuminate VERB eblip-30014 3 16 user user NOUN eblip-30014 3 17 needs need NOUN eblip-30014 3 18 by by ADP eblip-30014 3 19 identifying identify VERB eblip-30014 3 20 common common ADJ eblip-30014 3 21 question question NOUN eblip-30014 3 22 topics topic NOUN eblip-30014 3 23 , , PUNCT eblip-30014 3 24 but but CCONJ eblip-30014 3 25 traditional traditional ADJ eblip-30014 3 26 hand hand NOUN eblip-30014 3 27 coding code VERB eblip-30014 3 28 methods method NOUN eblip-30014 3 29 for for ADP eblip-30014 3 30 topic topic NOUN eblip-30014 3 31 analysis analysis NOUN eblip-30014 3 32 are be AUX eblip-30014 3 33 time time NOUN eblip-30014 3 34 - - PUNCT eblip-30014 3 35 consuming consume VERB eblip-30014 3 36 and and CCONJ eblip-30014 3 37 poorly poorly ADV eblip-30014 3 38 suited suit VERB eblip-30014 3 39 to to ADP eblip-30014 3 40 large large ADJ eblip-30014 3 41 datasets dataset NOUN eblip-30014 3 42 . . PUNCT eblip-30014 4 1 the the DET eblip-30014 4 2 research research NOUN eblip-30014 4 3 team team NOUN eblip-30014 4 4 explored explore VERB eblip-30014 4 5 the the DET eblip-30014 4 6 viability viability NOUN eblip-30014 4 7 of of ADP eblip-30014 4 8 automatic automatic ADJ eblip-30014 4 9 and and CCONJ eblip-30014 4 10 natural natural ADJ eblip-30014 4 11 language language NOUN eblip-30014 4 12 processing processing NOUN eblip-30014 4 13 ( ( PUNCT eblip-30014 4 14 nlp nlp NOUN eblip-30014 4 15 ) ) PUNCT eblip-30014 4 16 strategies strategy NOUN eblip-30014 4 17 to to PART eblip-30014 4 18 perform perform VERB eblip-30014 4 19 rapid rapid ADJ eblip-30014 4 20 topic topic NOUN eblip-30014 4 21 analysis analysis NOUN eblip-30014 4 22 on on ADP eblip-30014 4 23 a a DET eblip-30014 4 24 large large ADJ eblip-30014 4 25 dataset dataset NOUN eblip-30014 4 26 of of ADP eblip-30014 4 27 transcripts transcript NOUN eblip-30014 4 28 from from ADP eblip-30014 4 29 a a DET eblip-30014 4 30 consortial consortial ADJ eblip-30014 4 31 chat chat NOUN eblip-30014 4 32 service service NOUN eblip-30014 4 33 . . PUNCT eblip-30014 4 34     SPACE eblip-30014 4 35 methods method NOUN eblip-30014 4 36 – – PUNCT eblip-30014 4 37 the the DET eblip-30014 4 38 research research NOUN eblip-30014 4 39 team team NOUN eblip-30014 4 40 developed develop VERB eblip-30014 4 41 a a DET eblip-30014 4 42 toolchain toolchain NOUN eblip-30014 4 43 for for ADP eblip-30014 4 44 data data NOUN eblip-30014 4 45 processing processing NOUN eblip-30014 4 46 and and CCONJ eblip-30014 4 47 analysis analysis NOUN eblip-30014 4 48 , , PUNCT eblip-30014 4 49 which which PRON eblip-30014 4 50 incorporated incorporate VERB eblip-30014 4 51 targeted targeted ADJ eblip-30014 4 52 searching search VERB eblip-30014 4 53 for for ADP eblip-30014 4 54 query query NOUN eblip-30014 4 55 terms term NOUN eblip-30014 4 56 using use VERB eblip-30014 4 57 regular regular ADJ eblip-30014 4 58 expressions expression NOUN eblip-30014 4 59 and and CCONJ eblip-30014 4 60 natural natural ADJ eblip-30014 4 61 language language NOUN eblip-30014 4 62 processing processing NOUN eblip-30014 4 63 using use VERB eblip-30014 4 64 the the DET eblip-30014 4 65 python python NOUN eblip-30014 4 66 spacy spacy PROPN eblip-30014 4 67 library library PROPN eblip-30014 4 68 for for ADP eblip-30014 4 69 automatic automatic ADJ eblip-30014 4 70 topic topic NOUN eblip-30014 4 71 analysis analysis NOUN eblip-30014 4 72 . . PUNCT eblip-30014 5 1 processed process VERB eblip-30014 5 2 data datum NOUN eblip-30014 5 3 was be AUX eblip-30014 5 4 exported export VERB eblip-30014 5 5 to to ADP eblip-30014 5 6 tableau tableau PROPN eblip-30014 5 7 for for ADP eblip-30014 5 8 visualization visualization NOUN eblip-30014 5 9 . . PUNCT eblip-30014 6 1 results result NOUN eblip-30014 6 2 were be AUX eblip-30014 6 3 compared compare VERB eblip-30014 6 4 to to ADP eblip-30014 6 5 hand hand NOUN eblip-30014 6 6 - - PUNCT eblip-30014 6 7 coded code VERB eblip-30014 6 8 data datum NOUN eblip-30014 6 9 to to PART eblip-30014 6 10 test test VERB eblip-30014 6 11 the the DET eblip-30014 6 12 accuracy accuracy NOUN eblip-30014 6 13 of of ADP eblip-30014 6 14 conclusions conclusion NOUN eblip-30014 6 15 . . PUNCT eblip-30014 6 16     SPACE eblip-30014 7 1 results result VERB eblip-30014 7 2 – – PUNCT eblip-30014 7 3 the the DET eblip-30014 7 4 processed process VERB eblip-30014 7 5 data datum NOUN eblip-30014 7 6 provided provide VERB eblip-30014 7 7 insights insight NOUN eblip-30014 7 8 about about ADP eblip-30014 7 9 the the DET eblip-30014 7 10 volume volume NOUN eblip-30014 7 11 of of ADP eblip-30014 7 12 chats chat NOUN eblip-30014 7 13 originating originate VERB eblip-30014 7 14 from from ADP eblip-30014 7 15 each each DET eblip-30014 7 16 participating participate VERB eblip-30014 7 17 library library NOUN eblip-30014 7 18 , , PUNCT eblip-30014 7 19 the the DET eblip-30014 7 20 proportion proportion NOUN eblip-30014 7 21 of of ADP eblip-30014 7 22 chats chat NOUN eblip-30014 7 23 answered answer VERB eblip-30014 7 24 by by ADP eblip-30014 7 25 operator operator NOUN eblip-30014 7 26 groups group NOUN eblip-30014 7 27 for for ADP eblip-30014 7 28 each each DET eblip-30014 7 29 library library NOUN eblip-30014 7 30 , , PUNCT eblip-30014 7 31 and and CCONJ eblip-30014 7 32 the the DET eblip-30014 7 33 percentage percentage NOUN eblip-30014 7 34 of of ADP eblip-30014 7 35 chats chat NOUN eblip-30014 7 36 answered answer VERB eblip-30014 7 37 by by ADP eblip-30014 7 38 different different ADJ eblip-30014 7 39 staff staff NOUN eblip-30014 7 40 types type NOUN eblip-30014 7 41 . . PUNCT eblip-30014 8 1 the the DET eblip-30014 8 2 data datum NOUN eblip-30014 8 3 also also ADV eblip-30014 8 4 captured capture VERB eblip-30014 8 5 the the DET eblip-30014 8 6 top top ADJ eblip-30014 8 7 referring refer VERB eblip-30014 8 8 urls url NOUN eblip-30014 8 9 for for ADP eblip-30014 8 10 the the DET eblip-30014 8 11 service service NOUN eblip-30014 8 12 , , PUNCT eblip-30014 8 13 course course NOUN eblip-30014 8 14 codes code NOUN eblip-30014 8 15 and and CCONJ eblip-30014 8 16 file file NOUN eblip-30014 8 17 extensions extension NOUN eblip-30014 8 18 mentioned mention VERB eblip-30014 8 19 , , PUNCT eblip-30014 8 20 and and CCONJ eblip-30014 8 21 query query NOUN eblip-30014 8 22 hits hit VERB eblip-30014 8 23 . . PUNCT eblip-30014 9 1 natural natural ADJ eblip-30014 9 2 language language NOUN eblip-30014 9 3 processing processing NOUN eblip-30014 9 4 revealed reveal VERB eblip-30014 9 5 that that SCONJ eblip-30014 9 6 the the DET eblip-30014 9 7 most most ADV eblip-30014 9 8 common common ADJ eblip-30014 9 9 topics topic NOUN eblip-30014 9 10 were be AUX eblip-30014 9 11 related relate VERB eblip-30014 9 12 to to ADP eblip-30014 9 13 citation citation NOUN eblip-30014 9 14 , , PUNCT eblip-30014 9 15 subscription subscription NOUN eblip-30014 9 16 databases database NOUN eblip-30014 9 17 , , PUNCT eblip-30014 9 18 and and CCONJ eblip-30014 9 19 finding find VERB eblip-30014 9 20 full full ADJ eblip-30014 9 21 - - PUNCT eblip-30014 9 22 text text NOUN eblip-30014 9 23 articles article NOUN eblip-30014 9 24 , , PUNCT eblip-30014 9 25 which which PRON eblip-30014 9 26 aligns align VERB eblip-30014 9 27 with with ADP eblip-30014 9 28 common common ADJ eblip-30014 9 29 question question NOUN eblip-30014 9 30 types type NOUN eblip-30014 9 31 identified identify VERB eblip-30014 9 32 in in ADP eblip-30014 9 33 hand hand NOUN eblip-30014 9 34 - - PUNCT eblip-30014 9 35 coded code VERB eblip-30014 9 36 transcripts transcript NOUN eblip-30014 9 37 . . PUNCT eblip-30014 9 38     SPACE eblip-30014 9 39 conclusion conclusion NOUN eblip-30014 9 40 – – PUNCT eblip-30014 9 41 compared compare VERB eblip-30014 9 42 to to ADP eblip-30014 9 43 hand hand NOUN eblip-30014 9 44 coding coding NOUN eblip-30014 9 45 , , PUNCT eblip-30014 9 46 automatic automatic ADJ eblip-30014 9 47 and and CCONJ eblip-30014 9 48 nlp nlp NOUN eblip-30014 9 49 processing processing NOUN eblip-30014 9 50 approaches approach NOUN eblip-30014 9 51 have have AUX eblip-30014 9 52 benefits benefit NOUN eblip-30014 9 53 in in ADP eblip-30014 9 54 terms term NOUN eblip-30014 9 55 of of ADP eblip-30014 9 56 the the DET eblip-30014 9 57 volume volume NOUN eblip-30014 9 58 of of ADP eblip-30014 9 59 data datum NOUN eblip-30014 9 60 that that PRON eblip-30014 9 61 can can AUX eblip-30014 9 62 be be AUX eblip-30014 9 63 analyzed analyze VERB eblip-30014 9 64 and and CCONJ eblip-30014 9 65 the the DET eblip-30014 9 66 time time NOUN eblip-30014 9 67 frame frame NOUN eblip-30014 9 68 required require VERB eblip-30014 9 69 for for ADP eblip-30014 9 70 analysis analysis NOUN eblip-30014 9 71 , , PUNCT eblip-30014 9 72 but but CCONJ eblip-30014 9 73 they they PRON eblip-30014 9 74 come come VERB eblip-30014 9 75 with with ADP eblip-30014 9 76 a a DET eblip-30014 9 77 trade trade NOUN eblip-30014 9 78 - - PUNCT eblip-30014 9 79 off off NOUN eblip-30014 9 80 in in ADP eblip-30014 9 81 accuracy accuracy NOUN eblip-30014 9 82 , , PUNCT eblip-30014 9 83 such such ADJ eblip-30014 9 84 as as ADP eblip-30014 9 85 false false ADJ eblip-30014 9 86 hits hit NOUN eblip-30014 9 87 . . PUNCT eblip-30014 10 1 therefore therefore ADV eblip-30014 10 2 , , PUNCT eblip-30014 10 3 computational computational ADJ eblip-30014 10 4 approaches approach NOUN eblip-30014 10 5 should should AUX eblip-30014 10 6 be be AUX eblip-30014 10 7 used use VERB eblip-30014 10 8 to to PART eblip-30014 10 9 supplement supplement VERB eblip-30014 10 10 traditional traditional ADJ eblip-30014 10 11 hand hand NOUN eblip-30014 10 12 coding code VERB eblip-30014 10 13 methods method NOUN eblip-30014 10 14 . . PUNCT eblip-30014 11 1 as as SCONJ eblip-30014 11 2 nlp nlp NOUN eblip-30014 11 3 becomes become VERB eblip-30014 11 4 more more ADV eblip-30014 11 5 accurate accurate ADJ eblip-30014 11 6 , , PUNCT eblip-30014 11 7 approaches approach VERB eblip-30014 11 8 such such ADJ eblip-30014 11 9 as as ADP eblip-30014 11 10 these these PRON eblip-30014 11 11 may may AUX eblip-30014 11 12 widen widen VERB eblip-30014 11 13 avenues avenue NOUN eblip-30014 11 14 of of ADP eblip-30014 11 15 insight insight NOUN eblip-30014 11 16 into into ADP eblip-30014 11 17 virtual virtual ADJ eblip-30014 11 18 reference reference NOUN eblip-30014 11 19 and and CCONJ eblip-30014 11 20 patron patron NOUN eblip-30014 11 21 needs need NOUN eblip-30014 11 22 . . PUNCT eblip-30014 11 23         SPACE eblip-30014 12 1 introduction introduction NOUN eblip-30014 12 2     SPACE eblip-30014 12 3 librarians librarian NOUN eblip-30014 12 4 strive strive VERB eblip-30014 12 5 to to PART eblip-30014 12 6 understand understand VERB eblip-30014 12 7 patron patron NOUN eblip-30014 12 8 needs need VERB eblip-30014 12 9 in in ADP eblip-30014 12 10 order order NOUN eblip-30014 12 11 to to PART eblip-30014 12 12 provide provide VERB eblip-30014 12 13 efficient efficient ADJ eblip-30014 12 14 and and CCONJ eblip-30014 12 15 accurate accurate ADJ eblip-30014 12 16 reference reference NOUN eblip-30014 12 17 services service NOUN eblip-30014 12 18 . . PUNCT eblip-30014 13 1 reviewing review VERB eblip-30014 13 2 questions question NOUN eblip-30014 13 3 from from ADP eblip-30014 13 4 different different ADJ eblip-30014 13 5 reference reference NOUN eblip-30014 13 6 channels channel NOUN eblip-30014 13 7 offers offer VERB eblip-30014 13 8 an an DET eblip-30014 13 9 opportunity opportunity NOUN eblip-30014 13 10 to to PART eblip-30014 13 11 identify identify VERB eblip-30014 13 12 common common ADJ eblip-30014 13 13 question question NOUN eblip-30014 13 14 types type NOUN eblip-30014 13 15 and and CCONJ eblip-30014 13 16 to to PART eblip-30014 13 17 ensure ensure VERB eblip-30014 13 18 that that SCONJ eblip-30014 13 19 library library ADJ eblip-30014 13 20 staff staff NOUN eblip-30014 13 21 have have VERB eblip-30014 13 22 sufficient sufficient ADJ eblip-30014 13 23 training training NOUN eblip-30014 13 24 and and CCONJ eblip-30014 13 25 familiarity familiarity NOUN eblip-30014 13 26 with with ADP eblip-30014 13 27 resources resource NOUN eblip-30014 13 28 to to PART eblip-30014 13 29 answer answer VERB eblip-30014 13 30 them they PRON eblip-30014 13 31 . . PUNCT eblip-30014 14 1 since since SCONJ eblip-30014 14 2 virtual virtual ADJ eblip-30014 14 3 reference reference NOUN eblip-30014 14 4 software software NOUN eblip-30014 14 5 preserves preserve VERB eblip-30014 14 6 a a DET eblip-30014 14 7 record record NOUN eblip-30014 14 8 of of ADP eblip-30014 14 9 the the DET eblip-30014 14 10 interaction interaction NOUN eblip-30014 14 11 , , PUNCT eblip-30014 14 12 librarians librarian NOUN eblip-30014 14 13 can can AUX eblip-30014 14 14 analyze analyze VERB eblip-30014 14 15 chat chat VERB eblip-30014 14 16 transcripts transcript NOUN eblip-30014 14 17 to to PART eblip-30014 14 18 understand understand VERB eblip-30014 14 19 the the DET eblip-30014 14 20 breadth breadth NOUN eblip-30014 14 21 and and CCONJ eblip-30014 14 22 frequency frequency NOUN eblip-30014 14 23 of of ADP eblip-30014 14 24 question question NOUN eblip-30014 14 25 topics topic NOUN eblip-30014 14 26 ( ( PUNCT eblip-30014 14 27 chen chen PROPN eblip-30014 14 28 & & CCONJ eblip-30014 14 29 wang wang PROPN eblip-30014 14 30 , , PUNCT eblip-30014 14 31 2019 2019 NUM eblip-30014 14 32 ) ) PUNCT eblip-30014 14 33 . . PUNCT eblip-30014 15 1 researchers researcher NOUN eblip-30014 15 2 have have AUX eblip-30014 15 3 traditionally traditionally ADV eblip-30014 15 4 used use VERB eblip-30014 15 5 qualitative qualitative ADJ eblip-30014 15 6 methods method NOUN eblip-30014 15 7 involving involve VERB eblip-30014 15 8 hand hand NOUN eblip-30014 15 9 coding code VERB eblip-30014 15 10 to to PART eblip-30014 15 11 determine determine VERB eblip-30014 15 12 the the DET eblip-30014 15 13 most most ADV eblip-30014 15 14 common common ADJ eblip-30014 15 15 question question NOUN eblip-30014 15 16 types type NOUN eblip-30014 15 17 on on ADP eblip-30014 15 18 chat chat NOUN eblip-30014 15 19 services service NOUN eblip-30014 15 20 , , PUNCT eblip-30014 15 21 but but CCONJ eblip-30014 15 22 these these DET eblip-30014 15 23 methods method NOUN eblip-30014 15 24 are be AUX eblip-30014 15 25 time time NOUN eblip-30014 15 26 consuming consume VERB eblip-30014 15 27 and and CCONJ eblip-30014 15 28 not not PART eblip-30014 15 29 suited suit VERB eblip-30014 15 30 to to ADP eblip-30014 15 31 analyzing analyze VERB eblip-30014 15 32 large large ADJ eblip-30014 15 33 datasets dataset NOUN eblip-30014 15 34 . . PUNCT eblip-30014 16 1 consequently consequently ADV eblip-30014 16 2 , , PUNCT eblip-30014 16 3 some some DET eblip-30014 16 4 researchers researcher NOUN eblip-30014 16 5 have have AUX eblip-30014 16 6 begun begin VERB eblip-30014 16 7 to to PART eblip-30014 16 8 explore explore VERB eblip-30014 16 9 computational computational ADJ eblip-30014 16 10 analysis analysis NOUN eblip-30014 16 11 for for ADP eblip-30014 16 12 large large ADJ eblip-30014 16 13 corpora corpora NOUN eblip-30014 16 14 ( ( PUNCT eblip-30014 16 15 paulus paulus PROPN eblip-30014 16 16 & & CCONJ eblip-30014 16 17 friend friend NOUN eblip-30014 16 18 wise wise ADJ eblip-30014 16 19 , , PUNCT eblip-30014 16 20 2019a 2019a NUM eblip-30014 16 21 ) ) PUNCT eblip-30014 16 22 . . PUNCT eblip-30014 16 23     SPACE eblip-30014 17 1 automated automate VERB eblip-30014 17 2 topical topical ADJ eblip-30014 17 3 analysis analysis NOUN eblip-30014 17 4 of of ADP eblip-30014 17 5 chat chat NOUN eblip-30014 17 6 transcripts transcript NOUN eblip-30014 17 7 has have AUX eblip-30014 17 8 not not PART eblip-30014 17 9 received receive VERB eblip-30014 17 10 much much ADJ eblip-30014 17 11 attention attention NOUN eblip-30014 17 12 in in ADP eblip-30014 17 13 the the DET eblip-30014 17 14 library library NOUN eblip-30014 17 15 and and CCONJ eblip-30014 17 16 information information NOUN eblip-30014 17 17 science science NOUN eblip-30014 17 18 literature literature PROPN eblip-30014 17 19 ( ( PUNCT eblip-30014 17 20 ozeran ozeran PROPN eblip-30014 17 21 & & CCONJ eblip-30014 17 22 martin martin PROPN eblip-30014 17 23 , , PUNCT eblip-30014 17 24 2019 2019 NUM eblip-30014 17 25 ) ) PUNCT eblip-30014 17 26 . . PUNCT eblip-30014 18 1 consequently consequently ADV eblip-30014 18 2 , , PUNCT eblip-30014 18 3 our our PRON eblip-30014 18 4 research research NOUN eblip-30014 18 5 team team NOUN eblip-30014 18 6 at at ADP eblip-30014 18 7 the the DET eblip-30014 18 8 university university PROPN eblip-30014 18 9 of of ADP eblip-30014 18 10 toronto toronto PROPN eblip-30014 18 11 scarborough scarborough PROPN eblip-30014 18 12 ( ( PUNCT eblip-30014 18 13 utsc utsc ADJ eblip-30014 18 14 ) ) PUNCT eblip-30014 18 15 library library NOUN eblip-30014 18 16 sought seek VERB eblip-30014 18 17 to to PART eblip-30014 18 18 explore explore VERB eblip-30014 18 19 the the DET eblip-30014 18 20 viability viability NOUN eblip-30014 18 21 of of ADP eblip-30014 18 22 automatic automatic ADJ eblip-30014 18 23 and and CCONJ eblip-30014 18 24 natural natural ADJ eblip-30014 18 25 language language NOUN eblip-30014 18 26 processing processing NOUN eblip-30014 18 27 ( ( PUNCT eblip-30014 18 28 nlp nlp NOUN eblip-30014 18 29 ) ) PUNCT eblip-30014 18 30 methodologies methodology NOUN eblip-30014 18 31 for for ADP eblip-30014 18 32 chat chat NOUN eblip-30014 18 33 transcript transcript NOUN eblip-30014 18 34 analysis analysis NOUN eblip-30014 18 35 . . PUNCT eblip-30014 19 1 the the DET eblip-30014 19 2 team team NOUN eblip-30014 19 3 hoped hope VERB eblip-30014 19 4 to to PART eblip-30014 19 5 uncover uncover VERB eblip-30014 19 6 how how SCONJ eblip-30014 19 7 these these DET eblip-30014 19 8 methods method NOUN eblip-30014 19 9 might might AUX eblip-30014 19 10 streamline streamline VERB eblip-30014 19 11 or or CCONJ eblip-30014 19 12 complement complement VERB eblip-30014 19 13 other other ADJ eblip-30014 19 14 forms form NOUN eblip-30014 19 15 of of ADP eblip-30014 19 16 topical topical ADJ eblip-30014 19 17 analysis analysis NOUN eblip-30014 19 18 . . PUNCT eblip-30014 20 1 as as SCONJ eblip-30014 20 2 the the DET eblip-30014 20 3 researchers researcher NOUN eblip-30014 20 4 were be AUX eblip-30014 20 5 all all PRON eblip-30014 20 6 members member NOUN eblip-30014 20 7 of of ADP eblip-30014 20 8 the the DET eblip-30014 20 9 utsc utsc ADJ eblip-30014 20 10 library library PROPN eblip-30014 20 11 ’s ’s PART eblip-30014 20 12 data datum NOUN eblip-30014 20 13 and and CCONJ eblip-30014 20 14 digital digital ADJ eblip-30014 20 15 scholarship scholarship NOUN eblip-30014 20 16 committee committee NOUN eblip-30014 20 17 , , PUNCT eblip-30014 20 18 a a DET eblip-30014 20 19 secondary secondary ADJ eblip-30014 20 20 goal goal NOUN eblip-30014 20 21 of of ADP eblip-30014 20 22 the the DET eblip-30014 20 23 project project NOUN eblip-30014 20 24 was be AUX eblip-30014 20 25 to to PART eblip-30014 20 26 better well ADV eblip-30014 20 27 understand understand VERB eblip-30014 20 28 patron patron NOUN eblip-30014 20 29 needs need VERB eblip-30014 20 30 concerning concern VERB eblip-30014 20 31 data datum NOUN eblip-30014 20 32 and and CCONJ eblip-30014 20 33 digital digital ADJ eblip-30014 20 34 scholarship scholarship NOUN eblip-30014 20 35 topics topic NOUN eblip-30014 20 36 . . PUNCT eblip-30014 21 1 the the DET eblip-30014 21 2 project project NOUN eblip-30014 21 3 received receive VERB eblip-30014 21 4 support support NOUN eblip-30014 21 5 from from ADP eblip-30014 21 6 the the DET eblip-30014 21 7 library library NOUN eblip-30014 21 8 ’s ’s PART eblip-30014 21 9 emerging emerge VERB eblip-30014 21 10 professionals professional NOUN eblip-30014 21 11 program program NOUN eblip-30014 21 12 , , PUNCT eblip-30014 21 13 which which PRON eblip-30014 21 14 extends extend VERB eblip-30014 21 15 employment employment NOUN eblip-30014 21 16 to to ADP eblip-30014 21 17 students student NOUN eblip-30014 21 18 enrolled enrol VERB eblip-30014 21 19 in in ADP eblip-30014 21 20 utsc utsc PROPN eblip-30014 21 21 ’s ’s PART eblip-30014 21 22 computer computer NOUN eblip-30014 21 23 science science NOUN eblip-30014 21 24 co co NOUN eblip-30014 21 25 - - NOUN eblip-30014 21 26 op op NOUN eblip-30014 21 27 program program NOUN eblip-30014 21 28 to to PART eblip-30014 21 29 expose expose VERB eblip-30014 21 30 them they PRON eblip-30014 21 31 to to ADP eblip-30014 21 32 digital digital ADJ eblip-30014 21 33 scholarship scholarship NOUN eblip-30014 21 34 and and CCONJ eblip-30014 21 35 information information NOUN eblip-30014 21 36 science science NOUN eblip-30014 21 37 . . PUNCT eblip-30014 21 38     SPACE eblip-30014 22 1 utsc utsc ADJ eblip-30014 22 2 is be AUX eblip-30014 22 3 the the DET eblip-30014 22 4 eastern eastern ADJ eblip-30014 22 5 campus campus NOUN eblip-30014 22 6 of of ADP eblip-30014 22 7 the the DET eblip-30014 22 8 university university PROPN eblip-30014 22 9 of of ADP eblip-30014 22 10 toronto toronto PROPN eblip-30014 22 11 system system NOUN eblip-30014 22 12 , , PUNCT eblip-30014 22 13 offering offer VERB eblip-30014 22 14 over over ADP eblip-30014 22 15 250 250 NUM eblip-30014 22 16 programs program NOUN eblip-30014 22 17 to to ADP eblip-30014 22 18 13,843 13,843 NUM eblip-30014 22 19 students student NOUN eblip-30014 22 20 , , PUNCT eblip-30014 22 21 rendering render VERB eblip-30014 22 22 it it PRON eblip-30014 22 23 similar similar ADJ eblip-30014 22 24 in in ADP eblip-30014 22 25 size size NOUN eblip-30014 22 26 to to ADP eblip-30014 22 27 a a DET eblip-30014 22 28 mid mid ADJ eblip-30014 22 29 - - ADJ eblip-30014 22 30 sized sized ADJ eblip-30014 22 31 canadian canadian ADJ eblip-30014 22 32 university university NOUN eblip-30014 22 33 . . PUNCT eblip-30014 23 1 utsc utsc PROPN eblip-30014 23 2 is be AUX eblip-30014 23 3 served serve VERB eblip-30014 23 4 by by ADP eblip-30014 23 5 one one NUM eblip-30014 23 6 library library NOUN eblip-30014 23 7 , , PUNCT eblip-30014 23 8 which which PRON eblip-30014 23 9 is be AUX eblip-30014 23 10 part part NOUN eblip-30014 23 11 of of ADP eblip-30014 23 12 the the DET eblip-30014 23 13 larger large ADJ eblip-30014 23 14 university university NOUN eblip-30014 23 15 of of ADP eblip-30014 23 16 toronto toronto PROPN eblip-30014 23 17 libraries library NOUN eblip-30014 23 18 ( ( PUNCT eblip-30014 23 19 utl utl PROPN eblip-30014 23 20 ) ) PUNCT eblip-30014 23 21 system system NOUN eblip-30014 23 22 made make VERB eblip-30014 23 23 up up ADP eblip-30014 23 24 of of ADP eblip-30014 23 25 over over ADP eblip-30014 23 26 40 40 NUM eblip-30014 23 27 libraries library NOUN eblip-30014 23 28 . . PUNCT eblip-30014 24 1 utl utl PROPN eblip-30014 24 2 participates participate VERB eblip-30014 24 3 in in ADP eblip-30014 24 4 the the DET eblip-30014 24 5 ask ask NOUN eblip-30014 24 6 a a DET eblip-30014 24 7 librarian librarian ADJ eblip-30014 24 8 virtual virtual ADJ eblip-30014 24 9 reference reference NOUN eblip-30014 24 10 service service NOUN eblip-30014 24 11 , , PUNCT eblip-30014 24 12 which which PRON eblip-30014 24 13 is be AUX eblip-30014 24 14 offered offer VERB eblip-30014 24 15 by by ADP eblip-30014 24 16 the the DET eblip-30014 24 17 ontario ontario PROPN eblip-30014 24 18 council council PROPN eblip-30014 24 19 of of ADP eblip-30014 24 20 university university PROPN eblip-30014 24 21 libraries library NOUN eblip-30014 24 22 ( ( PUNCT eblip-30014 24 23 ocul ocul NUM eblip-30014 24 24 ) ) PUNCT eblip-30014 24 25 , , PUNCT eblip-30014 24 26 a a DET eblip-30014 24 27 consortium consortium NOUN eblip-30014 24 28 representing represent VERB eblip-30014 24 29 the the DET eblip-30014 24 30 libraries library NOUN eblip-30014 24 31 of of ADP eblip-30014 24 32 all all DET eblip-30014 24 33 21 21 NUM eblip-30014 24 34 universities university NOUN eblip-30014 24 35 in in ADP eblip-30014 24 36 ontario ontario PROPN eblip-30014 24 37 , , PUNCT eblip-30014 24 38 canada canada PROPN eblip-30014 24 39 . . PUNCT eblip-30014 25 1 the the DET eblip-30014 25 2 service service NOUN eblip-30014 25 3 reaches reach VERB eblip-30014 25 4 approximately approximately ADV eblip-30014 25 5 400,000 400,000 NUM eblip-30014 25 6 full full ADJ eblip-30014 25 7 - - PUNCT eblip-30014 25 8 time time NOUN eblip-30014 25 9 equivalent equivalent ADJ eblip-30014 25 10 students student NOUN eblip-30014 25 11 across across ADP eblip-30014 25 12 the the DET eblip-30014 25 13 province province NOUN eblip-30014 25 14 . . PUNCT eblip-30014 26 1 it it PRON eblip-30014 26 2 is be AUX eblip-30014 26 3 managed manage VERB eblip-30014 26 4 by by ADP eblip-30014 26 5 scholars scholar NOUN eblip-30014 26 6 portal portal PROPN eblip-30014 26 7 ( ( PUNCT eblip-30014 26 8 sp sp NOUN eblip-30014 26 9 ) ) PUNCT eblip-30014 26 10 , , PUNCT eblip-30014 26 11 the the DET eblip-30014 26 12 service service NOUN eblip-30014 26 13 arm arm NOUN eblip-30014 26 14 of of ADP eblip-30014 26 15 ocul ocul NOUN eblip-30014 26 16 . . PUNCT eblip-30014 27 1 ask ask VERB eblip-30014 27 2 a a DET eblip-30014 27 3 librarian librarian NOUN eblip-30014 27 4 connects connect VERB eblip-30014 27 5 students student NOUN eblip-30014 27 6 , , PUNCT eblip-30014 27 7 faculty faculty NOUN eblip-30014 27 8 members member NOUN eblip-30014 27 9 , , PUNCT eblip-30014 27 10 and and CCONJ eblip-30014 27 11 researchers researcher NOUN eblip-30014 27 12 with with ADP eblip-30014 27 13 real real ADJ eblip-30014 27 14 - - PUNCT eblip-30014 27 15 time time NOUN eblip-30014 27 16 assistance assistance NOUN eblip-30014 27 17 through through ADP eblip-30014 27 18 chat chat NOUN eblip-30014 27 19 for for ADP eblip-30014 27 20 67 67 NUM eblip-30014 27 21 hours hour NOUN eblip-30014 27 22 per per ADP eblip-30014 27 23 week week NOUN eblip-30014 27 24 during during ADP eblip-30014 27 25 the the DET eblip-30014 27 26 academic academic ADJ eblip-30014 27 27 year year NOUN eblip-30014 27 28 . . PUNCT eblip-30014 28 1 staffing staffing NOUN eblip-30014 28 2 is be AUX eblip-30014 28 3 managed manage VERB eblip-30014 28 4 through through ADP eblip-30014 28 5 a a DET eblip-30014 28 6 collaborative collaborative ADJ eblip-30014 28 7 model model NOUN eblip-30014 28 8 , , PUNCT eblip-30014 28 9 in in ADP eblip-30014 28 10 which which PRON eblip-30014 28 11 participating participate VERB eblip-30014 28 12 libraries library NOUN eblip-30014 28 13 provide provide VERB eblip-30014 28 14 staffing staffing NOUN eblip-30014 28 15 hours hour NOUN eblip-30014 28 16 relative relative ADJ eblip-30014 28 17 to to ADP eblip-30014 28 18 their their PRON eblip-30014 28 19 student student NOUN eblip-30014 28 20 populations population NOUN eblip-30014 28 21 and and CCONJ eblip-30014 28 22 service service NOUN eblip-30014 28 23 usage usage NOUN eblip-30014 28 24 . . PUNCT eblip-30014 29 1 on on ADP eblip-30014 29 2 evenings evening NOUN eblip-30014 29 3 and and CCONJ eblip-30014 29 4 weekends weekend NOUN eblip-30014 29 5 , , PUNCT eblip-30014 29 6 staffing staffing NOUN eblip-30014 29 7 is be AUX eblip-30014 29 8 supplemented supplement VERB eblip-30014 29 9 by by ADP eblip-30014 29 10 part part ADJ eblip-30014 29 11 - - PUNCT eblip-30014 29 12 time time NOUN eblip-30014 29 13 virtual virtual ADJ eblip-30014 29 14 reference reference NOUN eblip-30014 29 15 operators operator NOUN eblip-30014 29 16 hired hire VERB eblip-30014 29 17 by by ADP eblip-30014 29 18 ocul ocul NOUN eblip-30014 29 19 . . PUNCT eblip-30014 30 1 ask ask VERB eblip-30014 30 2 a a DET eblip-30014 30 3 librarian librarian NOUN eblip-30014 30 4 is be AUX eblip-30014 30 5 a a DET eblip-30014 30 6 busy busy ADJ eblip-30014 30 7 service service NOUN eblip-30014 30 8 point point NOUN eblip-30014 30 9 ; ; PUNCT eblip-30014 30 10 it it PRON eblip-30014 30 11 handles handle VERB eblip-30014 30 12 over over ADP eblip-30014 30 13 25,000 25,000 NUM eblip-30014 30 14 chats chat NOUN eblip-30014 30 15 per per ADP eblip-30014 30 16 year year NOUN eblip-30014 30 17 , , PUNCT eblip-30014 30 18 with with ADP eblip-30014 30 19 roughly roughly ADV eblip-30014 30 20 a a DET eblip-30014 30 21 third third NOUN eblip-30014 30 22 of of ADP eblip-30014 30 23 chats chat NOUN eblip-30014 30 24 originating originate VERB eblip-30014 30 25 from from ADP eblip-30014 30 26 the the DET eblip-30014 30 27 university university PROPN eblip-30014 30 28 of of ADP eblip-30014 30 29 toronto toronto PROPN eblip-30014 30 30 , , PUNCT eblip-30014 30 31 ocul ocul NOUN eblip-30014 30 32 ’s ’s PART eblip-30014 30 33 largest large ADJ eblip-30014 30 34 member member NOUN eblip-30014 30 35 . . PUNCT eblip-30014 30 36     SPACE eblip-30014 31 1 the the DET eblip-30014 31 2 high high ADJ eblip-30014 31 3 level level NOUN eblip-30014 31 4 of of ADP eblip-30014 31 5 activity activity NOUN eblip-30014 31 6 on on ADP eblip-30014 31 7 the the DET eblip-30014 31 8 ask ask NOUN eblip-30014 31 9 a a DET eblip-30014 31 10 librarian librarian ADJ eblip-30014 31 11 service service NOUN eblip-30014 31 12 offers offer VERB eblip-30014 31 13 a a DET eblip-30014 31 14 large large ADJ eblip-30014 31 15 dataset dataset NOUN eblip-30014 31 16 to to PART eblip-30014 31 17 test test VERB eblip-30014 31 18 the the DET eblip-30014 31 19 viability viability NOUN eblip-30014 31 20 of of ADP eblip-30014 31 21 natural natural ADJ eblip-30014 31 22 language language NOUN eblip-30014 31 23 processing processing NOUN eblip-30014 31 24 . . PUNCT eblip-30014 32 1 since since SCONJ eblip-30014 32 2 a a DET eblip-30014 32 3 team team NOUN eblip-30014 32 4 of of ADP eblip-30014 32 5 utl utl PROPN eblip-30014 32 6 and and CCONJ eblip-30014 32 7 sp sp ADP eblip-30014 32 8 researchers researcher NOUN eblip-30014 32 9 had have AUX eblip-30014 32 10 recently recently ADV eblip-30014 32 11 hand hand NOUN eblip-30014 32 12 - - PUNCT eblip-30014 32 13 coded code VERB eblip-30014 32 14 a a DET eblip-30014 32 15 sample sample NOUN eblip-30014 32 16 of of ADP eblip-30014 32 17 chats chat NOUN eblip-30014 32 18 by by ADP eblip-30014 32 19 question question NOUN eblip-30014 32 20 type type NOUN eblip-30014 32 21 as as ADP eblip-30014 32 22 part part NOUN eblip-30014 32 23 of of ADP eblip-30014 32 24 an an DET eblip-30014 32 25 assessment assessment NOUN eblip-30014 32 26 project project NOUN eblip-30014 32 27 , , PUNCT eblip-30014 32 28 there there PRON eblip-30014 32 29 was be VERB eblip-30014 32 30 also also ADV eblip-30014 32 31 an an DET eblip-30014 32 32 opportunity opportunity NOUN eblip-30014 32 33 to to PART eblip-30014 32 34 compare compare VERB eblip-30014 32 35 the the DET eblip-30014 32 36 results result NOUN eblip-30014 32 37 of of ADP eblip-30014 32 38 automatic automatic ADJ eblip-30014 32 39 and and CCONJ eblip-30014 32 40 manual manual ADJ eblip-30014 32 41 approaches approach NOUN eblip-30014 32 42 to to ADP eblip-30014 32 43 topic topic NOUN eblip-30014 32 44 analysis analysis NOUN eblip-30014 32 45 on on ADP eblip-30014 32 46 the the DET eblip-30014 32 47 same same ADJ eblip-30014 32 48 service service NOUN eblip-30014 32 49 . . PUNCT eblip-30014 33 1 overall overall ADV eblip-30014 33 2 , , PUNCT eblip-30014 33 3 the the DET eblip-30014 33 4 project project NOUN eblip-30014 33 5 sought seek VERB eblip-30014 33 6 to to PART eblip-30014 33 7 answer answer VERB eblip-30014 33 8 the the DET eblip-30014 33 9 following follow VERB eblip-30014 33 10 research research NOUN eblip-30014 33 11 questions question NOUN eblip-30014 33 12 : : PUNCT eblip-30014 33 13     SPACE eblip-30014 33 14 can can AUX eblip-30014 33 15 a a DET eblip-30014 33 16 toolchain toolchain NOUN eblip-30014 33 17 using use VERB eblip-30014 33 18 automatic automatic ADJ eblip-30014 33 19 and and CCONJ eblip-30014 33 20 natural natural ADJ eblip-30014 33 21 language language NOUN eblip-30014 33 22 processing processing NOUN eblip-30014 33 23 effectively effectively ADV eblip-30014 33 24 perform perform VERB eblip-30014 33 25 broad broad ADJ eblip-30014 33 26 topic topic NOUN eblip-30014 33 27 analysis analysis NOUN eblip-30014 33 28 of of ADP eblip-30014 33 29 chat chat NOUN eblip-30014 33 30 transcripts transcript NOUN eblip-30014 33 31 ? ? PUNCT eblip-30014 34 1 what what DET eblip-30014 34 2 types type NOUN eblip-30014 34 3 of of ADP eblip-30014 34 4 insights insight NOUN eblip-30014 34 5 can can AUX eblip-30014 34 6 be be AUX eblip-30014 34 7 gathered gather VERB eblip-30014 34 8 from from ADP eblip-30014 34 9 the the DET eblip-30014 34 10 processed process VERB eblip-30014 34 11 data datum NOUN eblip-30014 34 12 , , PUNCT eblip-30014 34 13 regarding regard VERB eblip-30014 34 14 patrons patron NOUN eblip-30014 34 15 , , PUNCT eblip-30014 34 16 chat chat VERB eblip-30014 34 17 operators operator NOUN eblip-30014 34 18 , , PUNCT eblip-30014 34 19 and and CCONJ eblip-30014 34 20 users user NOUN eblip-30014 34 21 ’ ' PUNCT eblip-30014 34 22 questions question NOUN eblip-30014 34 23 ? ? PUNCT eblip-30014 35 1 to to ADP eblip-30014 35 2 what what DET eblip-30014 35 3 extent extent NOUN eblip-30014 35 4 are be AUX eblip-30014 35 5 patrons patron NOUN eblip-30014 35 6 asking ask VERB eblip-30014 35 7 questions question NOUN eblip-30014 35 8 related relate VERB eblip-30014 35 9 to to ADP eblip-30014 35 10 data datum NOUN eblip-30014 35 11 and and CCONJ eblip-30014 35 12 digital digital ADJ eblip-30014 35 13 scholarship scholarship NOUN eblip-30014 35 14 topics topic NOUN eblip-30014 35 15 ? ? PUNCT eblip-30014 36 1 how how SCONJ eblip-30014 36 2 does do AUX eblip-30014 36 3 natural natural ADJ eblip-30014 36 4 language language NOUN eblip-30014 36 5 processing processing NOUN eblip-30014 36 6 compare compare NOUN eblip-30014 36 7 to to ADP eblip-30014 36 8 traditional traditional ADJ eblip-30014 36 9 hand hand NOUN eblip-30014 36 10 coding code VERB eblip-30014 36 11 methods method NOUN eblip-30014 36 12 in in ADP eblip-30014 36 13 terms term NOUN eblip-30014 36 14 of of ADP eblip-30014 36 15 accuracy accuracy NOUN eblip-30014 36 16 ? ? PUNCT eblip-30014 36 17     SPACE eblip-30014 37 1 literature literature PROPN eblip-30014 37 2 review review NOUN eblip-30014 37 3     SPACE eblip-30014 37 4 since since SCONJ eblip-30014 37 5 the the DET eblip-30014 37 6 emergence emergence NOUN eblip-30014 37 7 of of ADP eblip-30014 37 8 virtual virtual ADJ eblip-30014 37 9 reference reference NOUN eblip-30014 37 10 services service NOUN eblip-30014 37 11 in in ADP eblip-30014 37 12 the the DET eblip-30014 37 13 late late ADJ eblip-30014 37 14 1990s 1990 NOUN eblip-30014 37 15 , , PUNCT eblip-30014 37 16 chat chat NOUN eblip-30014 37 17 reference reference NOUN eblip-30014 37 18 has have AUX eblip-30014 37 19 grown grow VERB eblip-30014 37 20 in in ADP eblip-30014 37 21 popularity popularity NOUN eblip-30014 37 22 and and CCONJ eblip-30014 37 23 become become VERB eblip-30014 37 24 a a DET eblip-30014 37 25 core core NOUN eblip-30014 37 26 library library NOUN eblip-30014 37 27 service service NOUN eblip-30014 37 28 ( ( PUNCT eblip-30014 37 29 matteson matteson PROPN eblip-30014 37 30 et et PROPN eblip-30014 37 31 al al PROPN eblip-30014 37 32 . . PROPN eblip-30014 37 33 , , PUNCT eblip-30014 37 34 2011 2011 NUM eblip-30014 37 35 ; ; PUNCT eblip-30014 37 36 schiller schiller NOUN eblip-30014 37 37 , , PUNCT eblip-30014 37 38 2016 2016 NUM eblip-30014 37 39 ) ) PUNCT eblip-30014 37 40 . . PUNCT eblip-30014 38 1 almost almost ADV eblip-30014 38 2 half half NOUN eblip-30014 38 3 of of ADP eblip-30014 38 4 universities university NOUN eblip-30014 38 5 and and CCONJ eblip-30014 38 6 colleges college NOUN eblip-30014 38 7 in in ADP eblip-30014 38 8 north north PROPN eblip-30014 38 9 america america PROPN eblip-30014 38 10 offer offer VERB eblip-30014 38 11 chat chat PROPN eblip-30014 38 12 services service NOUN eblip-30014 38 13 , , PUNCT eblip-30014 38 14 with with ADP eblip-30014 38 15 roughly roughly ADV eblip-30014 38 16 a a PRON eblip-30014 38 17 quarter quarter NOUN eblip-30014 38 18 providing provide VERB eblip-30014 38 19 them they PRON eblip-30014 38 20 through through ADP eblip-30014 38 21 a a DET eblip-30014 38 22 consortium consortium NOUN eblip-30014 38 23 ( ( PUNCT eblip-30014 38 24 yang yang PROPN eblip-30014 38 25 & & CCONJ eblip-30014 38 26 dalal dalal PROPN eblip-30014 38 27 , , PUNCT eblip-30014 38 28 2015 2015 NUM eblip-30014 38 29 ) ) PUNCT eblip-30014 38 30 . . PUNCT eblip-30014 39 1 many many ADJ eblip-30014 39 2 users user NOUN eblip-30014 39 3 prefer prefer VERB eblip-30014 39 4 virtual virtual ADJ eblip-30014 39 5 reference reference NOUN eblip-30014 39 6 to to ADP eblip-30014 39 7 face face NOUN eblip-30014 39 8 - - PUNCT eblip-30014 39 9 to to ADP eblip-30014 39 10 - - PUNCT eblip-30014 39 11 face face NOUN eblip-30014 39 12 reference reference NOUN eblip-30014 39 13 due due ADP eblip-30014 39 14 to to ADP eblip-30014 39 15 the the DET eblip-30014 39 16 personalized personalized ADJ eblip-30014 39 17 nature nature NOUN eblip-30014 39 18 of of ADP eblip-30014 39 19 the the DET eblip-30014 39 20 service service NOUN eblip-30014 39 21 , , PUNCT eblip-30014 39 22 as as ADV eblip-30014 39 23 well well ADV eblip-30014 39 24 as as ADP eblip-30014 39 25 its its PRON eblip-30014 39 26 convenience convenience NOUN eblip-30014 39 27 and and CCONJ eblip-30014 39 28 immediacy immediacy NOUN eblip-30014 39 29 ( ( PUNCT eblip-30014 39 30 chow chow PROPN eblip-30014 39 31 & & CCONJ eblip-30014 39 32 croxton croxton PROPN eblip-30014 39 33 , , PUNCT eblip-30014 39 34 2014 2014 NUM eblip-30014 39 35 ; ; PUNCT eblip-30014 39 36 connaway connaway PROPN eblip-30014 39 37 & & CCONJ eblip-30014 39 38 radford radford PROPN eblip-30014 39 39 , , PUNCT eblip-30014 39 40 2011 2011 NUM eblip-30014 39 41 ) ) PUNCT eblip-30014 39 42 . . PUNCT eblip-30014 40 1 given give VERB eblip-30014 40 2 the the DET eblip-30014 40 3 popularity popularity NOUN eblip-30014 40 4 of of ADP eblip-30014 40 5 chat chat NOUN eblip-30014 40 6 reference reference NOUN eblip-30014 40 7 services service NOUN eblip-30014 40 8 , , PUNCT eblip-30014 40 9 it it PRON eblip-30014 40 10 is be AUX eblip-30014 40 11 essential essential ADJ eblip-30014 40 12 to to PART eblip-30014 40 13 continually continually ADV eblip-30014 40 14 evaluate evaluate VERB eblip-30014 40 15 and and CCONJ eblip-30014 40 16 improve improve VERB eblip-30014 40 17 them they PRON eblip-30014 40 18 to to PART eblip-30014 40 19 ensure ensure VERB eblip-30014 40 20 service service NOUN eblip-30014 40 21 effectiveness effectiveness NOUN eblip-30014 40 22 and and CCONJ eblip-30014 40 23 quality quality NOUN eblip-30014 40 24 . . PUNCT eblip-30014 41 1 chat chat PROPN eblip-30014 41 2 reference reference NOUN eblip-30014 41 3 software software NOUN eblip-30014 41 4 typically typically ADV eblip-30014 41 5 offers offer VERB eblip-30014 41 6 detailed detailed ADJ eblip-30014 41 7 metadata metadata NOUN eblip-30014 41 8 about about ADP eblip-30014 41 9 chat chat VERB eblip-30014 41 10 interactions interaction NOUN eblip-30014 41 11 , , PUNCT eblip-30014 41 12 granular granular ADJ eblip-30014 41 13 usage usage NOUN eblip-30014 41 14 statistics statistic NOUN eblip-30014 41 15 , , PUNCT eblip-30014 41 16 and and CCONJ eblip-30014 41 17 complete complete ADJ eblip-30014 41 18 transcripts transcript NOUN eblip-30014 41 19 of of ADP eblip-30014 41 20 conversations conversation NOUN eblip-30014 41 21 , , PUNCT eblip-30014 41 22 all all PRON eblip-30014 41 23 of of ADP eblip-30014 41 24 which which PRON eblip-30014 41 25 can can AUX eblip-30014 41 26 be be AUX eblip-30014 41 27 used use VERB eblip-30014 41 28 for for ADP eblip-30014 41 29 assessment assessment NOUN eblip-30014 41 30 purposes purpose NOUN eblip-30014 41 31 . . PUNCT eblip-30014 42 1 chat chat VERB eblip-30014 42 2 transcripts transcript NOUN eblip-30014 42 3 are be AUX eblip-30014 42 4 a a DET eblip-30014 42 5 particularly particularly ADV eblip-30014 42 6 rich rich ADJ eblip-30014 42 7 source source NOUN eblip-30014 42 8 of of ADP eblip-30014 42 9 data datum NOUN eblip-30014 42 10 , , PUNCT eblip-30014 42 11 as as SCONJ eblip-30014 42 12 they they PRON eblip-30014 42 13 can can AUX eblip-30014 42 14 illuminate illuminate VERB eblip-30014 42 15 the the DET eblip-30014 42 16 topics topic NOUN eblip-30014 42 17 being be AUX eblip-30014 42 18 discussed discuss VERB eblip-30014 42 19 within within ADP eblip-30014 42 20 chats chat NOUN eblip-30014 42 21 , , PUNCT eblip-30014 42 22 helping help VERB eblip-30014 42 23 librarians librarian NOUN eblip-30014 42 24 to to PART eblip-30014 42 25 identify identify VERB eblip-30014 42 26 user user NOUN eblip-30014 42 27 needs need NOUN eblip-30014 42 28 and and CCONJ eblip-30014 42 29 adjust adjust VERB eblip-30014 42 30 reference reference NOUN eblip-30014 42 31 services service NOUN eblip-30014 42 32 and and CCONJ eblip-30014 42 33 staff staff NOUN eblip-30014 42 34 training training NOUN eblip-30014 42 35 in in ADP eblip-30014 42 36 response response NOUN eblip-30014 42 37 ( ( PUNCT eblip-30014 42 38 chen chen PROPN eblip-30014 42 39 & & CCONJ eblip-30014 42 40 wang wang PROPN eblip-30014 42 41 , , PUNCT eblip-30014 42 42 2019 2019 NUM eblip-30014 42 43 ) ) PUNCT eblip-30014 42 44 . . PUNCT eblip-30014 42 45     SPACE eblip-30014 43 1 chat chat VERB eblip-30014 43 2 transcripts transcript NOUN eblip-30014 43 3 can can AUX eblip-30014 43 4 be be AUX eblip-30014 43 5 analyzed analyze VERB eblip-30014 43 6 using use VERB eblip-30014 43 7 qualitative qualitative NOUN eblip-30014 43 8 or or CCONJ eblip-30014 43 9 quantitative quantitative ADJ eblip-30014 43 10 approaches approach NOUN eblip-30014 43 11 . . PUNCT eblip-30014 44 1 qualitative qualitative ADJ eblip-30014 44 2 methods method NOUN eblip-30014 44 3 take take VERB eblip-30014 44 4 an an DET eblip-30014 44 5 iterative iterative NOUN eblip-30014 44 6 approach approach NOUN eblip-30014 44 7 to to ADP eblip-30014 44 8 analysis analysis NOUN eblip-30014 44 9 ; ; PUNCT eblip-30014 44 10 multiple multiple ADJ eblip-30014 44 11 readings reading NOUN eblip-30014 44 12 of of ADP eblip-30014 44 13 the the DET eblip-30014 44 14 data datum NOUN eblip-30014 44 15 allow allow VERB eblip-30014 44 16 patterns pattern NOUN eblip-30014 44 17 to to PART eblip-30014 44 18 emerge emerge VERB eblip-30014 44 19 , , PUNCT eblip-30014 44 20 and and CCONJ eblip-30014 44 21 the the DET eblip-30014 44 22 patterns pattern NOUN eblip-30014 44 23 are be AUX eblip-30014 44 24 categorized categorize VERB eblip-30014 44 25 to to PART eblip-30014 44 26 answer answer VERB eblip-30014 44 27 research research NOUN eblip-30014 44 28 questions question NOUN eblip-30014 44 29 ( ( PUNCT eblip-30014 44 30 paulus paulus PROPN eblip-30014 44 31 & & CCONJ eblip-30014 44 32 friend friend NOUN eblip-30014 44 33 wise wise ADJ eblip-30014 44 34 , , PUNCT eblip-30014 44 35 2019b 2019b NUM eblip-30014 44 36 ) ) PUNCT eblip-30014 44 37 . . PUNCT eblip-30014 45 1 for for ADP eblip-30014 45 2 example example NOUN eblip-30014 45 3 , , PUNCT eblip-30014 45 4 one one NUM eblip-30014 45 5 common common ADJ eblip-30014 45 6 qualitative qualitative ADJ eblip-30014 45 7 method method NOUN eblip-30014 45 8 , , PUNCT eblip-30014 45 9 thematic thematic ADJ eblip-30014 45 10 analysis analysis NOUN eblip-30014 45 11 , , PUNCT eblip-30014 45 12 allows allow VERB eblip-30014 45 13 researchers researcher NOUN eblip-30014 45 14 to to PART eblip-30014 45 15 understand understand VERB eblip-30014 45 16 the the DET eblip-30014 45 17 topic topic NOUN eblip-30014 45 18 of of ADP eblip-30014 45 19 online online ADJ eblip-30014 45 20 conversations conversation NOUN eblip-30014 45 21 . . PUNCT eblip-30014 46 1 researchers researcher NOUN eblip-30014 46 2 code code VERB eblip-30014 46 3 categories category NOUN eblip-30014 46 4 and and CCONJ eblip-30014 46 5 themes theme NOUN eblip-30014 46 6 that that PRON eblip-30014 46 7 emerge emerge VERB eblip-30014 46 8 from from ADP eblip-30014 46 9 the the DET eblip-30014 46 10 transcripts transcript NOUN eblip-30014 46 11 of of ADP eblip-30014 46 12 chats chat NOUN eblip-30014 46 13 using use VERB eblip-30014 46 14 their their PRON eblip-30014 46 15 own own ADJ eblip-30014 46 16 interpretations interpretation NOUN eblip-30014 46 17 , , PUNCT eblip-30014 46 18 rather rather ADV eblip-30014 46 19 than than ADP eblip-30014 46 20 an an DET eblip-30014 46 21 a a DET eblip-30014 46 22 priori priori ADJ eblip-30014 46 23 framework framework NOUN eblip-30014 46 24 . . PUNCT eblip-30014 47 1 in in ADP eblip-30014 47 2 contrast contrast NOUN eblip-30014 47 3 , , PUNCT eblip-30014 47 4 quantitative quantitative ADJ eblip-30014 47 5 approaches approach NOUN eblip-30014 47 6 require require VERB eblip-30014 47 7 that that SCONJ eblip-30014 47 8 a a DET eblip-30014 47 9 predetermined predetermine VERB eblip-30014 47 10 theoretical theoretical ADJ eblip-30014 47 11 framework framework NOUN eblip-30014 47 12 , , PUNCT eblip-30014 47 13 such such ADJ eblip-30014 47 14 as as ADP eblip-30014 47 15 a a DET eblip-30014 47 16 coding code VERB eblip-30014 47 17 scheme scheme NOUN eblip-30014 47 18 , , PUNCT eblip-30014 47 19 be be AUX eblip-30014 47 20 chosen choose VERB eblip-30014 47 21 at at ADP eblip-30014 47 22 the the DET eblip-30014 47 23 start start NOUN eblip-30014 47 24 of of ADP eblip-30014 47 25 the the DET eblip-30014 47 26 project project NOUN eblip-30014 47 27 and and CCONJ eblip-30014 47 28 used use VERB eblip-30014 47 29 to to PART eblip-30014 47 30 find find VERB eblip-30014 47 31 patterns pattern NOUN eblip-30014 47 32 in in ADP eblip-30014 47 33 the the DET eblip-30014 47 34 data datum NOUN eblip-30014 47 35 , , PUNCT eblip-30014 47 36 transforming transform VERB eblip-30014 47 37 the the DET eblip-30014 47 38 chat chat NOUN eblip-30014 47 39 into into ADP eblip-30014 47 40 a a DET eblip-30014 47 41 numerical numerical ADJ eblip-30014 47 42 representation representation NOUN eblip-30014 47 43 ( ( PUNCT eblip-30014 47 44 paulus paulus PROPN eblip-30014 47 45 & & CCONJ eblip-30014 47 46 friend friend NOUN eblip-30014 47 47 wise wise ADJ eblip-30014 47 48 , , PUNCT eblip-30014 47 49 2019a 2019a NUM eblip-30014 47 50 ) ) PUNCT eblip-30014 47 51 . . PUNCT eblip-30014 48 1 once once ADV eblip-30014 48 2 a a DET eblip-30014 48 3 quantitative quantitative ADJ eblip-30014 48 4 picture picture NOUN eblip-30014 48 5 of of ADP eblip-30014 48 6 the the DET eblip-30014 48 7 chat chat NOUN eblip-30014 48 8 has have AUX eblip-30014 48 9 been be AUX eblip-30014 48 10 generated generate VERB eblip-30014 48 11 , , PUNCT eblip-30014 48 12 it it PRON eblip-30014 48 13 can can AUX eblip-30014 48 14 be be AUX eblip-30014 48 15 transformed transform VERB eblip-30014 48 16 into into ADP eblip-30014 48 17 variables variable NOUN eblip-30014 48 18 or or CCONJ eblip-30014 48 19 used use VERB eblip-30014 48 20 for for ADP eblip-30014 48 21 calculations calculation NOUN eblip-30014 48 22 . . PUNCT eblip-30014 49 1 for for ADP eblip-30014 49 2 instance instance NOUN eblip-30014 49 3 , , PUNCT eblip-30014 49 4 content content NOUN eblip-30014 49 5 analysis analysis NOUN eblip-30014 49 6 requires require VERB eblip-30014 49 7 researchers researcher NOUN eblip-30014 49 8 to to PART eblip-30014 49 9 manually manually ADV eblip-30014 49 10 assign assign VERB eblip-30014 49 11 numerical numerical ADJ eblip-30014 49 12 values value NOUN eblip-30014 49 13 to to ADP eblip-30014 49 14 messages message NOUN eblip-30014 49 15 based base VERB eblip-30014 49 16 on on ADP eblip-30014 49 17 the the DET eblip-30014 49 18 degree degree NOUN eblip-30014 49 19 to to PART eblip-30014 49 20 which which PRON eblip-30014 49 21 characteristics characteristic NOUN eblip-30014 49 22 are be AUX eblip-30014 49 23 present present ADJ eblip-30014 49 24 , , PUNCT eblip-30014 49 25 such such ADJ eblip-30014 49 26 as as ADP eblip-30014 49 27 the the DET eblip-30014 49 28 frequency frequency NOUN eblip-30014 49 29 of of ADP eblip-30014 49 30 certain certain ADJ eblip-30014 49 31 words word NOUN eblip-30014 49 32 , , PUNCT eblip-30014 49 33 using use VERB eblip-30014 49 34 a a DET eblip-30014 49 35 coding code VERB eblip-30014 49 36 scheme scheme NOUN eblip-30014 49 37 . . PUNCT eblip-30014 50 1 while while SCONJ eblip-30014 50 2 these these DET eblip-30014 50 3 methods method NOUN eblip-30014 50 4 permit permit VERB eblip-30014 50 5 an an DET eblip-30014 50 6 in in ADP eblip-30014 50 7 - - PUNCT eblip-30014 50 8 depth depth NOUN eblip-30014 50 9 understanding understanding NOUN eblip-30014 50 10 of of ADP eblip-30014 50 11 chats chat NOUN eblip-30014 50 12 , , PUNCT eblip-30014 50 13 they they PRON eblip-30014 50 14 require require VERB eblip-30014 50 15 significant significant ADJ eblip-30014 50 16 researcher researcher NOUN eblip-30014 50 17 training training NOUN eblip-30014 50 18 , , PUNCT eblip-30014 50 19 and and CCONJ eblip-30014 50 20 they they PRON eblip-30014 50 21 are be AUX eblip-30014 50 22 time time NOUN eblip-30014 50 23 - - PUNCT eblip-30014 50 24 intensive intensive ADJ eblip-30014 50 25 and and CCONJ eblip-30014 50 26 inefficient inefficient ADJ eblip-30014 50 27 for for ADP eblip-30014 50 28 large large ADJ eblip-30014 50 29 chat chat NOUN eblip-30014 50 30 datasets dataset NOUN eblip-30014 50 31 ( ( PUNCT eblip-30014 50 32 chen chen PROPN eblip-30014 50 33 & & CCONJ eblip-30014 50 34 wang wang PROPN eblip-30014 50 35 , , PUNCT eblip-30014 50 36 2019 2019 NUM eblip-30014 50 37 ) ) PUNCT eblip-30014 50 38 . . PUNCT eblip-30014 50 39     SPACE eblip-30014 51 1 new new ADJ eblip-30014 51 2 computational computational ADJ eblip-30014 51 3 methods method NOUN eblip-30014 51 4 are be AUX eblip-30014 51 5 being be AUX eblip-30014 51 6 explored explore VERB eblip-30014 51 7 to to PART eblip-30014 51 8 conduct conduct VERB eblip-30014 51 9 content content NOUN eblip-30014 51 10 analysis analysis NOUN eblip-30014 51 11 in in ADP eblip-30014 51 12 an an DET eblip-30014 51 13 automated automate VERB eblip-30014 51 14 fashion fashion NOUN eblip-30014 51 15 at at ADP eblip-30014 51 16 scale scale NOUN eblip-30014 51 17 using use VERB eblip-30014 51 18 natural natural ADJ eblip-30014 51 19 language language NOUN eblip-30014 51 20 processing processing NOUN eblip-30014 51 21 techniques technique NOUN eblip-30014 51 22 ( ( PUNCT eblip-30014 51 23 paulus paulus PROPN eblip-30014 51 24 & & CCONJ eblip-30014 51 25 friend friend NOUN eblip-30014 51 26 wise wise ADJ eblip-30014 51 27 , , PUNCT eblip-30014 51 28 2019a 2019a NUM eblip-30014 51 29 ) ) PUNCT eblip-30014 51 30 . . PUNCT eblip-30014 52 1 for for ADP eblip-30014 52 2 example example NOUN eblip-30014 52 3 , , PUNCT eblip-30014 52 4 topic topic NOUN eblip-30014 52 5 modeling modeling NOUN eblip-30014 52 6 is be AUX eblip-30014 52 7 a a DET eblip-30014 52 8 method method NOUN eblip-30014 52 9 of of ADP eblip-30014 52 10 computational computational ADJ eblip-30014 52 11 analysis analysis NOUN eblip-30014 52 12 in in ADP eblip-30014 52 13 which which PRON eblip-30014 52 14 a a DET eblip-30014 52 15 collection collection NOUN eblip-30014 52 16 of of ADP eblip-30014 52 17 documents document NOUN eblip-30014 52 18 , , PUNCT eblip-30014 52 19 such such ADJ eblip-30014 52 20 as as ADP eblip-30014 52 21 chat chat NOUN eblip-30014 52 22 messages message NOUN eblip-30014 52 23 or or CCONJ eblip-30014 52 24 transcripts transcript NOUN eblip-30014 52 25 , , PUNCT eblip-30014 52 26 are be AUX eblip-30014 52 27 represented represent VERB eblip-30014 52 28 as as ADP eblip-30014 52 29 a a DET eblip-30014 52 30 set set NOUN eblip-30014 52 31 of of ADP eblip-30014 52 32 topics topic NOUN eblip-30014 52 33 . . PUNCT eblip-30014 53 1 the the DET eblip-30014 53 2 topics topic NOUN eblip-30014 53 3 are be AUX eblip-30014 53 4 identified identify VERB eblip-30014 53 5 through through ADP eblip-30014 53 6 statistical statistical ADJ eblip-30014 53 7 analysis analysis NOUN eblip-30014 53 8 by by ADP eblip-30014 53 9 examining examine VERB eblip-30014 53 10 patterns pattern NOUN eblip-30014 53 11 of of ADP eblip-30014 53 12 word word NOUN eblip-30014 53 13 co co NOUN eblip-30014 53 14 - - NOUN eblip-30014 53 15 occurrence occurrence NOUN eblip-30014 53 16 within within ADP eblip-30014 53 17 the the DET eblip-30014 53 18 corpus corpus NOUN eblip-30014 53 19 . . PUNCT eblip-30014 54 1 there there PRON eblip-30014 54 2 are be VERB eblip-30014 54 3 several several ADJ eblip-30014 54 4 algorithms algorithm NOUN eblip-30014 54 5 for for ADP eblip-30014 54 6 topic topic NOUN eblip-30014 54 7 modeling modeling NOUN eblip-30014 54 8 that that PRON eblip-30014 54 9 can can AUX eblip-30014 54 10 reveal reveal VERB eblip-30014 54 11 the the DET eblip-30014 54 12 semantic semantic ADJ eblip-30014 54 13 structure structure NOUN eblip-30014 54 14 of of ADP eblip-30014 54 15 the the DET eblip-30014 54 16 collection collection NOUN eblip-30014 54 17 , , PUNCT eblip-30014 54 18 with with ADP eblip-30014 54 19 latent latent NOUN eblip-30014 54 20 dirichlet dirichlet PROPN eblip-30014 54 21 allocation allocation NOUN eblip-30014 54 22 being be AUX eblip-30014 54 23 the the DET eblip-30014 54 24 most most ADV eblip-30014 54 25 common common ADJ eblip-30014 54 26 ( ( PUNCT eblip-30014 54 27 kherwa kherwa PROPN eblip-30014 54 28 & & CCONJ eblip-30014 54 29 bansal bansal NOUN eblip-30014 54 30 , , PUNCT eblip-30014 54 31 2019 2019 NUM eblip-30014 54 32 ) ) PUNCT eblip-30014 54 33 . . PUNCT eblip-30014 55 1 topic topic NOUN eblip-30014 55 2 modeling modeling NOUN eblip-30014 55 3 has have AUX eblip-30014 55 4 been be AUX eblip-30014 55 5 used use VERB eblip-30014 55 6 across across ADP eblip-30014 55 7 numerous numerous ADJ eblip-30014 55 8 domains domain NOUN eblip-30014 55 9 , , PUNCT eblip-30014 55 10 including include VERB eblip-30014 55 11 healthcare healthcare NOUN eblip-30014 55 12 ( ( PUNCT eblip-30014 55 13 wang wang PROPN eblip-30014 55 14 et et PROPN eblip-30014 55 15 al al PROPN eblip-30014 55 16 . . PROPN eblip-30014 55 17 , , PUNCT eblip-30014 55 18 2016 2016 NUM eblip-30014 55 19 ) ) PUNCT eblip-30014 55 20 , , PUNCT eblip-30014 55 21 education education NOUN eblip-30014 55 22 ( ( PUNCT eblip-30014 55 23 afacan afacan NOUN eblip-30014 55 24 adanir adanir NOUN eblip-30014 55 25 , , PUNCT eblip-30014 55 26 2019 2019 NUM eblip-30014 55 27 ; ; PUNCT eblip-30014 55 28 willis willis PROPN eblip-30014 55 29 et et PROPN eblip-30014 55 30 al al PROPN eblip-30014 55 31 . . PROPN eblip-30014 55 32 , , PUNCT eblip-30014 55 33 2017 2017 NUM eblip-30014 55 34 ) ) PUNCT eblip-30014 55 35 , , PUNCT eblip-30014 55 36 and and CCONJ eblip-30014 55 37 technology technology NOUN eblip-30014 55 38 ( ( PUNCT eblip-30014 55 39 bulygin bulygin NOUN eblip-30014 55 40 et et PROPN eblip-30014 55 41 al al PROPN eblip-30014 55 42 . . PROPN eblip-30014 55 43 , , PUNCT eblip-30014 55 44 2018 2018 NUM eblip-30014 55 45 ) ) PUNCT eblip-30014 55 46 . . PUNCT eblip-30014 56 1 notably notably ADV eblip-30014 56 2 , , PUNCT eblip-30014 56 3 it it PRON eblip-30014 56 4 has have AUX eblip-30014 56 5 been be AUX eblip-30014 56 6 employed employ VERB eblip-30014 56 7 to to PART eblip-30014 56 8 understand understand VERB eblip-30014 56 9 communications communication NOUN eblip-30014 56 10 with with ADP eblip-30014 56 11 customers customer NOUN eblip-30014 56 12 in in ADP eblip-30014 56 13 fields field NOUN eblip-30014 56 14 such such ADJ eblip-30014 56 15 as as ADP eblip-30014 56 16 banking banking NOUN eblip-30014 56 17 ( ( PUNCT eblip-30014 56 18 hristova hristova X eblip-30014 56 19 , , PUNCT eblip-30014 56 20 2021 2021 NUM eblip-30014 56 21 ; ; PUNCT eblip-30014 56 22 pronoza pronoza PROPN eblip-30014 56 23 et et PROPN eblip-30014 56 24 al al PROPN eblip-30014 56 25 . . PROPN eblip-30014 56 26 , , PUNCT eblip-30014 56 27 2018 2018 NUM eblip-30014 56 28 ) ) PUNCT eblip-30014 56 29 . . PUNCT eblip-30014 56 30     SPACE eblip-30014 57 1 the the DET eblip-30014 57 2 body body NOUN eblip-30014 57 3 of of ADP eblip-30014 57 4 scholarship scholarship NOUN eblip-30014 57 5 on on ADP eblip-30014 57 6 computational computational ADJ eblip-30014 57 7 analysis analysis NOUN eblip-30014 57 8 in in ADP eblip-30014 57 9 the the DET eblip-30014 57 10 library library NOUN eblip-30014 57 11 and and CCONJ eblip-30014 57 12 information information NOUN eblip-30014 57 13 field field NOUN eblip-30014 57 14 is be AUX eblip-30014 57 15 limited limit VERB eblip-30014 57 16 , , PUNCT eblip-30014 57 17 as as SCONJ eblip-30014 57 18 most most ADJ eblip-30014 57 19 researchers researcher NOUN eblip-30014 57 20 have have AUX eblip-30014 57 21 approached approach VERB eblip-30014 57 22 chat chat PROPN eblip-30014 57 23 transcript transcript NOUN eblip-30014 57 24 analysis analysis NOUN eblip-30014 57 25 through through ADP eblip-30014 57 26 traditional traditional ADJ eblip-30014 57 27 hand hand NOUN eblip-30014 57 28 coding code VERB eblip-30014 57 29 methods method NOUN eblip-30014 57 30 ( ( PUNCT eblip-30014 57 31 ozeran ozeran PROPN eblip-30014 57 32 & & CCONJ eblip-30014 57 33 martin martin PROPN eblip-30014 57 34 , , PUNCT eblip-30014 57 35 2019 2019 NUM eblip-30014 57 36 ) ) PUNCT eblip-30014 57 37 . . PUNCT eblip-30014 58 1 several several ADJ eblip-30014 58 2 studies study NOUN eblip-30014 58 3 have have AUX eblip-30014 58 4 used use VERB eblip-30014 58 5 a a DET eblip-30014 58 6 semi semi ADJ eblip-30014 58 7 - - ADJ eblip-30014 58 8 automatic automatic ADJ eblip-30014 58 9 approach approach NOUN eblip-30014 58 10 for for ADP eblip-30014 58 11 chat chat NOUN eblip-30014 58 12 transcript transcript NOUN eblip-30014 58 13 analysis analysis NOUN eblip-30014 58 14 . . PUNCT eblip-30014 59 1 schiller schiller NOUN eblip-30014 59 2 ( ( PUNCT eblip-30014 59 3 2016 2016 NUM eblip-30014 59 4 ) ) PUNCT eblip-30014 59 5 explored explore VERB eblip-30014 59 6 the the DET eblip-30014 59 7 learning learning NOUN eblip-30014 59 8 taking take VERB eblip-30014 59 9 place place NOUN eblip-30014 59 10 on on ADP eblip-30014 59 11 wright wright PROPN eblip-30014 59 12 state state PROPN eblip-30014 59 13 university university PROPN eblip-30014 59 14 ’s ’s PART eblip-30014 59 15 chat chat NOUN eblip-30014 59 16 reference reference NOUN eblip-30014 59 17 service service NOUN eblip-30014 59 18 using use VERB eblip-30014 59 19 a a DET eblip-30014 59 20 two two NUM eblip-30014 59 21 - - PUNCT eblip-30014 59 22 step step NOUN eblip-30014 59 23 transcript transcript NOUN eblip-30014 59 24 coding code VERB eblip-30014 59 25 process process NOUN eblip-30014 59 26 . . PUNCT eblip-30014 60 1 first first ADV eblip-30014 60 2 , , PUNCT eblip-30014 60 3 transcripts transcript NOUN eblip-30014 60 4 with with ADP eblip-30014 60 5 the the DET eblip-30014 60 6 most most ADJ eblip-30014 60 7 words word NOUN eblip-30014 60 8 ( ( PUNCT eblip-30014 60 9 representing represent VERB eblip-30014 60 10 1 1 NUM eblip-30014 60 11 % % NOUN eblip-30014 60 12 of of ADP eblip-30014 60 13 the the DET eblip-30014 60 14 data datum NOUN eblip-30014 60 15 ) ) PUNCT eblip-30014 60 16 were be AUX eblip-30014 60 17 manually manually ADV eblip-30014 60 18 coded code VERB eblip-30014 60 19 , , PUNCT eblip-30014 60 20 resulting result VERB eblip-30014 60 21 in in ADP eblip-30014 60 22 a a DET eblip-30014 60 23 codebook codebook NOUN eblip-30014 60 24 with with ADP eblip-30014 60 25 five five NUM eblip-30014 60 26 main main ADJ eblip-30014 60 27 coding code VERB eblip-30014 60 28 categories category NOUN eblip-30014 60 29 . . PUNCT eblip-30014 61 1 then then ADV eblip-30014 61 2 the the DET eblip-30014 61 3 remaining remain VERB eblip-30014 61 4 transcripts transcript NOUN eblip-30014 61 5 were be AUX eblip-30014 61 6 automatically automatically ADV eblip-30014 61 7 coded code VERB eblip-30014 61 8 using use VERB eblip-30014 61 9 a a DET eblip-30014 61 10 text text NOUN eblip-30014 61 11 mining mining NOUN eblip-30014 61 12 software software NOUN eblip-30014 61 13 that that PRON eblip-30014 61 14 queried query VERB eblip-30014 61 15 and and CCONJ eblip-30014 61 16 extracted extract VERB eblip-30014 61 17 text text NOUN eblip-30014 61 18 strings string NOUN eblip-30014 61 19 matching match VERB eblip-30014 61 20 each each DET eblip-30014 61 21 code code NOUN eblip-30014 61 22 category category NOUN eblip-30014 61 23 . . PUNCT eblip-30014 62 1 bungaro bungaro NOUN eblip-30014 62 2 , , PUNCT eblip-30014 62 3 muzzupapa muzzupapa ADJ eblip-30014 62 4 , , PUNCT eblip-30014 62 5 and and CCONJ eblip-30014 62 6 tomatis tomatis PROPN eblip-30014 62 7 ( ( PUNCT eblip-30014 62 8 2017 2017 NUM eblip-30014 62 9 ) ) PUNCT eblip-30014 62 10 used use VERB eblip-30014 62 11 a a DET eblip-30014 62 12 semi semi ADJ eblip-30014 62 13 - - ADJ eblip-30014 62 14 automatic automatic ADJ eblip-30014 62 15 approach approach NOUN eblip-30014 62 16 for for ADP eblip-30014 62 17 selection selection NOUN eblip-30014 62 18 and and CCONJ eblip-30014 62 19 categorization categorization NOUN eblip-30014 62 20 of of ADP eblip-30014 62 21 chats chat NOUN eblip-30014 62 22 at at ADP eblip-30014 62 23 the the DET eblip-30014 62 24 university university PROPN eblip-30014 62 25 of of ADP eblip-30014 62 26 turin turin PROPN eblip-30014 62 27 . . PUNCT eblip-30014 63 1 the the DET eblip-30014 63 2 researchers researcher NOUN eblip-30014 63 3 designed design VERB eblip-30014 63 4 a a DET eblip-30014 63 5 script script NOUN eblip-30014 63 6 to to PART eblip-30014 63 7 extract extract VERB eblip-30014 63 8 blocks block NOUN eblip-30014 63 9 of of ADP eblip-30014 63 10 text text NOUN eblip-30014 63 11 beginning begin VERB eblip-30014 63 12 with with ADP eblip-30014 63 13 keywords keyword NOUN eblip-30014 63 14 related relate VERB eblip-30014 63 15 to to ADP eblip-30014 63 16 the the DET eblip-30014 63 17 natural natural ADJ eblip-30014 63 18 sciences science NOUN eblip-30014 63 19 to to PART eblip-30014 63 20 understand understand VERB eblip-30014 63 21 the the DET eblip-30014 63 22 extent extent NOUN eblip-30014 63 23 of of ADP eblip-30014 63 24 questions question NOUN eblip-30014 63 25 addressed address VERB eblip-30014 63 26 to to ADP eblip-30014 63 27 their their PRON eblip-30014 63 28 psychology psychology NOUN eblip-30014 63 29 library library NOUN eblip-30014 63 30 , , PUNCT eblip-30014 63 31 then then ADV eblip-30014 63 32 manually manually ADV eblip-30014 63 33 categorized categorize VERB eblip-30014 63 34 chats chat NOUN eblip-30014 63 35 according accord VERB eblip-30014 63 36 to to ADP eblip-30014 63 37 the the DET eblip-30014 63 38 read read NOUN eblip-30014 63 39 scale scale NOUN eblip-30014 63 40 and and CCONJ eblip-30014 63 41 reviewed review VERB eblip-30014 63 42 how how SCONJ eblip-30014 63 43 the the DET eblip-30014 63 44 chat chat NOUN eblip-30014 63 45 evolved evolve VERB eblip-30014 63 46 throughout throughout ADP eblip-30014 63 47 the the DET eblip-30014 63 48 reference reference NOUN eblip-30014 63 49 interview interview NOUN eblip-30014 63 50 . . PUNCT eblip-30014 63 51     SPACE eblip-30014 64 1 a a DET eblip-30014 64 2 limited limited ADJ eblip-30014 64 3 number number NOUN eblip-30014 64 4 of of ADP eblip-30014 64 5 studies study NOUN eblip-30014 64 6 have have AUX eblip-30014 64 7 used use VERB eblip-30014 64 8 purely purely ADV eblip-30014 64 9 algorithmic algorithmic ADJ eblip-30014 64 10 analysis analysis NOUN eblip-30014 64 11 methods method NOUN eblip-30014 64 12 for for ADP eblip-30014 64 13 library library ADJ eblip-30014 64 14 chats chat NOUN eblip-30014 64 15 . . PUNCT eblip-30014 65 1 chen chen PROPN eblip-30014 65 2 and and CCONJ eblip-30014 65 3 wang wang PROPN eblip-30014 65 4 ( ( PUNCT eblip-30014 65 5 2019 2019 NUM eblip-30014 65 6 ) ) PUNCT eblip-30014 65 7 used use VERB eblip-30014 65 8 latent latent NOUN eblip-30014 65 9 dirichlet dirichlet PROPN eblip-30014 65 10 allocation allocation NOUN eblip-30014 65 11 topic topic NOUN eblip-30014 65 12 modeling modeling NOUN eblip-30014 65 13 to to PART eblip-30014 65 14 extract extract VERB eblip-30014 65 15 topics topic NOUN eblip-30014 65 16 from from ADP eblip-30014 65 17 chat chat ADJ eblip-30014 65 18 transcripts transcript NOUN eblip-30014 65 19 from from ADP eblip-30014 65 20 carnegie carnegie PROPN eblip-30014 65 21 mellon mellon PROPN eblip-30014 65 22 ’s ’s PART eblip-30014 65 23 library library NOUN eblip-30014 65 24 , , PUNCT eblip-30014 65 25 then then ADV eblip-30014 65 26 applied apply VERB eblip-30014 65 27 vosviewer vosviewer NOUN eblip-30014 65 28 , , PUNCT eblip-30014 65 29 a a DET eblip-30014 65 30 network network NOUN eblip-30014 65 31 analysis analysis NOUN eblip-30014 65 32 tool tool NOUN eblip-30014 65 33 , , PUNCT eblip-30014 65 34 to to PART eblip-30014 65 35 generate generate VERB eblip-30014 65 36 a a DET eblip-30014 65 37 term term NOUN eblip-30014 65 38 map map NOUN eblip-30014 65 39 , , PUNCT eblip-30014 65 40 and and CCONJ eblip-30014 65 41 found find VERB eblip-30014 65 42 that that SCONJ eblip-30014 65 43 the the DET eblip-30014 65 44 most most ADV eblip-30014 65 45 prominent prominent ADJ eblip-30014 65 46 chat chat NOUN eblip-30014 65 47 topics topic NOUN eblip-30014 65 48 discussed discuss VERB eblip-30014 65 49 library library ADJ eblip-30014 65 50 resources resource NOUN eblip-30014 65 51 . . PUNCT eblip-30014 66 1 kohler kohler NOUN eblip-30014 66 2 ( ( PUNCT eblip-30014 66 3 2017 2017 NUM eblip-30014 66 4 ) ) PUNCT eblip-30014 66 5 examined examine VERB eblip-30014 66 6 chats chat NOUN eblip-30014 66 7 from from ADP eblip-30014 66 8 rockhurst rockhurst PROPN eblip-30014 66 9 university university NOUN eblip-30014 66 10 ’s ’s PART eblip-30014 66 11 greenlease greenlease NOUN eblip-30014 66 12 library library NOUN eblip-30014 66 13 using use VERB eblip-30014 66 14 natural natural ADJ eblip-30014 66 15 language language NOUN eblip-30014 66 16 processing processing NOUN eblip-30014 66 17 techniques technique NOUN eblip-30014 66 18 . . PUNCT eblip-30014 67 1 they they PRON eblip-30014 67 2 ran run VERB eblip-30014 67 3 three three NUM eblip-30014 67 4 different different ADJ eblip-30014 67 5 topic topic NOUN eblip-30014 67 6 extraction extraction NOUN eblip-30014 67 7 algorithms algorithm NOUN eblip-30014 67 8 to to PART eblip-30014 67 9 explore explore VERB eblip-30014 67 10 common common ADJ eblip-30014 67 11 questions question NOUN eblip-30014 67 12 and and CCONJ eblip-30014 67 13 determined determine VERB eblip-30014 67 14 that that SCONJ eblip-30014 67 15 non non ADJ eblip-30014 67 16 - - ADJ eblip-30014 67 17 negative negative ADJ eblip-30014 67 18 matrix matrix NOUN eblip-30014 67 19 factorization factorization NOUN eblip-30014 67 20 ( ( PUNCT eblip-30014 67 21 nmf nmf NOUN eblip-30014 67 22 ) ) PUNCT eblip-30014 67 23 was be AUX eblip-30014 67 24 the the DET eblip-30014 67 25 best good ADJ eblip-30014 67 26 topic topic NOUN eblip-30014 67 27 extractor extractor NOUN eblip-30014 67 28 , , PUNCT eblip-30014 67 29 due due ADP eblip-30014 67 30 to to ADP eblip-30014 67 31 the the DET eblip-30014 67 32 even even ADJ eblip-30014 67 33 distribution distribution NOUN eblip-30014 67 34 of of ADP eblip-30014 67 35 its its PRON eblip-30014 67 36 topical topical ADJ eblip-30014 67 37 clusters cluster NOUN eblip-30014 67 38 and and CCONJ eblip-30014 67 39 the the DET eblip-30014 67 40 clarity clarity NOUN eblip-30014 67 41 of of ADP eblip-30014 67 42 topic topic NOUN eblip-30014 67 43 descriptors descriptor NOUN eblip-30014 67 44 . . PUNCT eblip-30014 68 1 latent latent PROPN eblip-30014 68 2 dirichlet dirichlet PROPN eblip-30014 68 3 allocation allocation NOUN eblip-30014 68 4 and and CCONJ eblip-30014 68 5 latent latent NOUN eblip-30014 68 6 semantic semantic ADJ eblip-30014 68 7 analysis analysis NOUN eblip-30014 68 8 had have VERB eblip-30014 68 9 topical topical ADJ eblip-30014 68 10 distributions distribution NOUN eblip-30014 68 11 that that PRON eblip-30014 68 12 were be AUX eblip-30014 68 13 much much ADV eblip-30014 68 14 more more ADV eblip-30014 68 15 skewed skewed ADJ eblip-30014 68 16 . . PUNCT eblip-30014 69 1 ozeran ozeran PROPN eblip-30014 69 2 and and CCONJ eblip-30014 69 3 martin martin PROPN eblip-30014 69 4 ( ( PUNCT eblip-30014 69 5 2019 2019 NUM eblip-30014 69 6 ) ) PUNCT eblip-30014 69 7 also also ADV eblip-30014 69 8 tested test VERB eblip-30014 69 9 different different ADJ eblip-30014 69 10 algorithms algorithm NOUN eblip-30014 69 11 for for ADP eblip-30014 69 12 topic topic NOUN eblip-30014 69 13 modeling modeling NOUN eblip-30014 69 14 using use VERB eblip-30014 69 15 chat chat NOUN eblip-30014 69 16 data datum NOUN eblip-30014 69 17 from from ADP eblip-30014 69 18 the the DET eblip-30014 69 19 university university PROPN eblip-30014 69 20 of of ADP eblip-30014 69 21 illinois illinois PROPN eblip-30014 69 22 at at ADP eblip-30014 69 23 urbana urbana PROPN eblip-30014 69 24 - - PUNCT eblip-30014 69 25 champaign champaign PROPN eblip-30014 69 26 , , PUNCT eblip-30014 69 27 determining determine VERB eblip-30014 69 28 that that DET eblip-30014 69 29 latent latent NOUN eblip-30014 69 30 dirichlet dirichlet PROPN eblip-30014 69 31 allocation allocation NOUN eblip-30014 69 32 , , PUNCT eblip-30014 69 33 phrase phrase ADJ eblip-30014 69 34 - - PUNCT eblip-30014 69 35 latent latent ADJ eblip-30014 69 36 dirichlet dirichlet NOUN eblip-30014 69 37 allocation allocation NOUN eblip-30014 69 38 , , PUNCT eblip-30014 69 39 and and CCONJ eblip-30014 69 40 non non ADJ eblip-30014 69 41 - - ADJ eblip-30014 69 42 negative negative ADJ eblip-30014 69 43 matrix matrix NOUN eblip-30014 69 44 factorization factorization NOUN eblip-30014 69 45 had have VERB eblip-30014 69 46 the the DET eblip-30014 69 47 most most ADJ eblip-30014 69 48 promise promise NOUN eblip-30014 69 49 for for ADP eblip-30014 69 50 large large ADJ eblip-30014 69 51 datasets dataset NOUN eblip-30014 69 52 . . PUNCT eblip-30014 70 1 the the DET eblip-30014 70 2 researchers researcher NOUN eblip-30014 70 3 called call VERB eblip-30014 70 4 on on ADP eblip-30014 70 5 other other ADJ eblip-30014 70 6 libraries library NOUN eblip-30014 70 7 to to PART eblip-30014 70 8 employ employ VERB eblip-30014 70 9 similar similar ADJ eblip-30014 70 10 approaches approach NOUN eblip-30014 70 11 on on ADP eblip-30014 70 12 their their PRON eblip-30014 70 13 own own ADJ eblip-30014 70 14 chat chat NOUN eblip-30014 70 15 reference reference NOUN eblip-30014 70 16 services service NOUN eblip-30014 70 17 . . PUNCT eblip-30014 71 1 this this DET eblip-30014 71 2 study study NOUN eblip-30014 71 3 answers answer VERB eblip-30014 71 4 the the DET eblip-30014 71 5 call call NOUN eblip-30014 71 6 by by ADP eblip-30014 71 7 using use VERB eblip-30014 71 8 natural natural ADJ eblip-30014 71 9 language language NOUN eblip-30014 71 10 processing processing NOUN eblip-30014 71 11 techniques technique NOUN eblip-30014 71 12 to to PART eblip-30014 71 13 identify identify VERB eblip-30014 71 14 the the DET eblip-30014 71 15 frequency frequency NOUN eblip-30014 71 16 of of ADP eblip-30014 71 17 topics topic NOUN eblip-30014 71 18 within within ADP eblip-30014 71 19 a a DET eblip-30014 71 20 busy busy ADJ eblip-30014 71 21 consortial consortial ADJ eblip-30014 71 22 chat chat NOUN eblip-30014 71 23 reference reference NOUN eblip-30014 71 24 service service NOUN eblip-30014 71 25 in in ADP eblip-30014 71 26 the the DET eblip-30014 71 27 province province NOUN eblip-30014 71 28 of of ADP eblip-30014 71 29 ontario ontario PROPN eblip-30014 71 30 . . PUNCT eblip-30014 71 31     SPACE eblip-30014 72 1 methods method NOUN eblip-30014 72 2     SPACE eblip-30014 72 3 in in ADP eblip-30014 72 4 order order NOUN eblip-30014 72 5 to to PART eblip-30014 72 6 access access VERB eblip-30014 72 7 chat chat NOUN eblip-30014 72 8 transcripts transcript NOUN eblip-30014 72 9 from from ADP eblip-30014 72 10 the the DET eblip-30014 72 11 ask ask NOUN eblip-30014 72 12 a a DET eblip-30014 72 13 librarian librarian ADJ eblip-30014 72 14 chat chat NOUN eblip-30014 72 15 service service NOUN eblip-30014 72 16 , , PUNCT eblip-30014 72 17 we we PRON eblip-30014 72 18 submitted submit VERB eblip-30014 72 19 a a DET eblip-30014 72 20 formal formal ADJ eblip-30014 72 21 research research NOUN eblip-30014 72 22 data datum NOUN eblip-30014 72 23 request request NOUN eblip-30014 72 24 which which PRON eblip-30014 72 25 was be AUX eblip-30014 72 26 approved approve VERB eblip-30014 72 27 by by ADP eblip-30014 72 28 ocul ocul NOUN eblip-30014 72 29 ’s ’s PART eblip-30014 72 30 ask ask VERB eblip-30014 72 31 a a DET eblip-30014 72 32 librarian librarian ADJ eblip-30014 72 33 research research NOUN eblip-30014 72 34 data datum NOUN eblip-30014 72 35 working working NOUN eblip-30014 72 36 group group NOUN eblip-30014 72 37 . . PUNCT eblip-30014 73 1 the the DET eblip-30014 73 2 ask ask VERB eblip-30014 73 3 a a DET eblip-30014 73 4 librarian librarian ADJ eblip-30014 73 5 coordinator coordinator NOUN eblip-30014 73 6 then then ADV eblip-30014 73 7 provided provide VERB eblip-30014 73 8 132,263 132,263 NUM eblip-30014 73 9 transcripts transcript NOUN eblip-30014 73 10 in in ADP eblip-30014 73 11 the the DET eblip-30014 73 12 comma comma NOUN eblip-30014 73 13 - - PUNCT eblip-30014 73 14 separated separate VERB eblip-30014 73 15 value value NOUN eblip-30014 73 16 ( ( PUNCT eblip-30014 73 17 .csv .csv NUM eblip-30014 73 18 ) ) PUNCT eblip-30014 73 19 file file NOUN eblip-30014 73 20 format format NOUN eblip-30014 73 21 , , PUNCT eblip-30014 73 22 covering cover VERB eblip-30014 73 23 the the DET eblip-30014 73 24 period period NOUN eblip-30014 73 25 of of ADP eblip-30014 73 26 august august PROPN eblip-30014 73 27 2016 2016 NUM eblip-30014 73 28 to to ADP eblip-30014 73 29 january january PROPN eblip-30014 73 30 2021 2021 NUM eblip-30014 73 31 . . PUNCT eblip-30014 74 1 due due ADP eblip-30014 74 2 to to ADP eblip-30014 74 3 the the DET eblip-30014 74 4 possible possible ADJ eblip-30014 74 5 presence presence NOUN eblip-30014 74 6 of of ADP eblip-30014 74 7 identifiable identifiable ADJ eblip-30014 74 8 information information NOUN eblip-30014 74 9 within within ADP eblip-30014 74 10 the the DET eblip-30014 74 11 dataset dataset NOUN eblip-30014 74 12 , , PUNCT eblip-30014 74 13 transcripts transcript NOUN eblip-30014 74 14 had have VERB eblip-30014 74 15 to to PART eblip-30014 74 16 be be AUX eblip-30014 74 17 anonymized anonymize VERB eblip-30014 74 18 , , PUNCT eblip-30014 74 19 and and CCONJ eblip-30014 74 20 careful careful ADJ eblip-30014 74 21 attention attention NOUN eblip-30014 74 22 had have VERB eblip-30014 74 23 to to PART eblip-30014 74 24 be be AUX eblip-30014 74 25 paid pay VERB eblip-30014 74 26 to to ADP eblip-30014 74 27 data datum NOUN eblip-30014 74 28 custody custody NOUN eblip-30014 74 29 throughout throughout ADP eblip-30014 74 30 the the DET eblip-30014 74 31 project project NOUN eblip-30014 74 32 . . PUNCT eblip-30014 75 1 all all DET eblip-30014 75 2 data datum NOUN eblip-30014 75 3 was be AUX eblip-30014 75 4 uploaded upload VERB eblip-30014 75 5 to to ADP eblip-30014 75 6 a a DET eblip-30014 75 7 secure secure ADJ eblip-30014 75 8 server server NOUN eblip-30014 75 9 operated operate VERB eblip-30014 75 10 by by ADP eblip-30014 75 11 the the DET eblip-30014 75 12 utsc utsc PROPN eblip-30014 75 13 library library NOUN eblip-30014 75 14 ’s ’s PART eblip-30014 75 15 digital digital ADJ eblip-30014 75 16 scholarship scholarship NOUN eblip-30014 75 17 unit unit NOUN eblip-30014 75 18 ( ( PUNCT eblip-30014 75 19 dsu dsu PROPN eblip-30014 75 20 ) ) PUNCT eblip-30014 75 21 for for ADP eblip-30014 75 22 processing processing NOUN eblip-30014 75 23 using use VERB eblip-30014 75 24 a a DET eblip-30014 75 25 python python NOUN eblip-30014 75 26 toolchain toolchain NOUN eblip-30014 75 27 developed develop VERB eblip-30014 75 28 by by ADP eblip-30014 75 29 one one NUM eblip-30014 75 30 of of ADP eblip-30014 75 31 the the DET eblip-30014 75 32 authors author NOUN eblip-30014 75 33 , , PUNCT eblip-30014 75 34 ansh ansh ADJ eblip-30014 75 35 sharma sharma PROPN eblip-30014 75 36 . . PUNCT eblip-30014 76 1 processed process VERB eblip-30014 76 2 data datum NOUN eblip-30014 76 3 was be AUX eblip-30014 76 4 then then ADV eblip-30014 76 5 exported export VERB eblip-30014 76 6 to to ADP eblip-30014 76 7 additional additional ADJ eblip-30014 76 8 .csvs .csvs NOUN eblip-30014 76 9 and and CCONJ eblip-30014 76 10 used use VERB eblip-30014 76 11 to to PART eblip-30014 76 12 generate generate VERB eblip-30014 76 13 a a DET eblip-30014 76 14 series series NOUN eblip-30014 76 15 of of ADP eblip-30014 76 16 dashboards dashboard NOUN eblip-30014 76 17 using use VERB eblip-30014 76 18 the the DET eblip-30014 76 19 popular popular ADJ eblip-30014 76 20 data datum NOUN eblip-30014 76 21 visualization visualization NOUN eblip-30014 76 22 software software NOUN eblip-30014 76 23 tableau tableau PROPN eblip-30014 76 24 . . PUNCT eblip-30014 77 1 note note VERB eblip-30014 77 2 that that SCONJ eblip-30014 77 3 private private ADJ eblip-30014 77 4 servers server NOUN eblip-30014 77 5 and and CCONJ eblip-30014 77 6 fully fully ADV eblip-30014 77 7 licensed licensed ADJ eblip-30014 77 8 versions version NOUN eblip-30014 77 9 of of ADP eblip-30014 77 10 tableau tableau PROPN eblip-30014 77 11 were be AUX eblip-30014 77 12 used use VERB eblip-30014 77 13 for for ADP eblip-30014 77 14 this this DET eblip-30014 77 15 part part NOUN eblip-30014 77 16 of of ADP eblip-30014 77 17 the the DET eblip-30014 77 18 process process NOUN eblip-30014 77 19 as as ADP eblip-30014 77 20 per per ADP eblip-30014 77 21 the the DET eblip-30014 77 22 agreements agreement NOUN eblip-30014 77 23 with with ADP eblip-30014 77 24 ocul ocul NOUN eblip-30014 77 25 for for ADP eblip-30014 77 26 use use NOUN eblip-30014 77 27 and and CCONJ eblip-30014 77 28 protection protection NOUN eblip-30014 77 29 of of ADP eblip-30014 77 30 the the DET eblip-30014 77 31 data datum NOUN eblip-30014 77 32 . . PUNCT eblip-30014 77 33     SPACE eblip-30014 78 1 processing process VERB eblip-30014 78 2     SPACE eblip-30014 78 3 each each DET eblip-30014 78 4 record record NOUN eblip-30014 78 5 in in ADP eblip-30014 78 6 the the DET eblip-30014 78 7 chat chat PROPN eblip-30014 78 8 transcript transcript NOUN eblip-30014 78 9 .csv .csv PUNCT eblip-30014 78 10 files file NOUN eblip-30014 78 11 provided provide VERB eblip-30014 78 12 metadata metadata NOUN eblip-30014 78 13 ( ( PUNCT eblip-30014 78 14 table table NOUN eblip-30014 78 15 1 1 NUM eblip-30014 78 16 ) ) PUNCT eblip-30014 78 17 as as ADV eblip-30014 78 18 well well ADV eblip-30014 78 19 as as ADP eblip-30014 78 20 the the DET eblip-30014 78 21 full full ADJ eblip-30014 78 22 - - PUNCT eblip-30014 78 23 text text NOUN eblip-30014 78 24 interaction interaction NOUN eblip-30014 78 25 between between ADP eblip-30014 78 26 patron patron NOUN eblip-30014 78 27 and and CCONJ eblip-30014 78 28 chat chat VERB eblip-30014 78 29 operator operator NOUN eblip-30014 78 30 . . PUNCT eblip-30014 78 31     SPACE eblip-30014 78 32 table table NOUN eblip-30014 78 33 1 1 NUM eblip-30014 78 34 source source NOUN eblip-30014 78 35 chat chat NOUN eblip-30014 78 36 metadata metadata NOUN eblip-30014 78 37 fields field NOUN eblip-30014 78 38 chat chat VERB eblip-30014 78 39 identification identification NOUN eblip-30014 78 40 number number NOUN eblip-30014 78 41 ( ( PUNCT eblip-30014 78 42 i i PROPN eblip-30014 78 43 d d PROPN eblip-30014 78 44 ) ) PUNCT eblip-30014 78 45     SPACE eblip-30014 78 46 a a DET eblip-30014 78 47 unique unique ADJ eblip-30014 78 48 identifier identifier NOUN eblip-30014 78 49 applied apply VERB eblip-30014 78 50 to to ADP eblip-30014 78 51 the the DET eblip-30014 78 52 chat chat PROPN eblip-30014 78 53 . . PUNCT eblip-30014 79 1 guest guest NOUN eblip-30014 79 2 identification identification NOUN eblip-30014 79 3 string string NOUN eblip-30014 79 4     SPACE eblip-30014 79 5 a a DET eblip-30014 79 6 unique unique ADJ eblip-30014 79 7 string string NOUN eblip-30014 79 8 generated generate VERB eblip-30014 79 9 by by ADP eblip-30014 79 10 the the DET eblip-30014 79 11 chat chat PROPN eblip-30014 79 12 platform platform NOUN eblip-30014 79 13 to to PART eblip-30014 79 14 identify identify VERB eblip-30014 79 15 the the DET eblip-30014 79 16 guest guest NOUN eblip-30014 79 17 . . PUNCT eblip-30014 80 1 protocol protocol PROPN eblip-30014 80 2 used use VERB eblip-30014 80 3 to to PART eblip-30014 80 4 initiate initiate VERB eblip-30014 80 5 the the DET eblip-30014 80 6 chat chat NOUN eblip-30014 80 7 ( ( PUNCT eblip-30014 80 8 web web NOUN eblip-30014 80 9 ) ) PUNCT eblip-30014 80 10     SPACE eblip-30014 80 11 the the DET eblip-30014 80 12 network network NOUN eblip-30014 80 13 protocol protocol NOUN eblip-30014 80 14 type type NOUN eblip-30014 80 15 used use VERB eblip-30014 80 16 to to PART eblip-30014 80 17 begin begin VERB eblip-30014 80 18 the the DET eblip-30014 80 19 chat chat NOUN eblip-30014 80 20 . . PUNCT eblip-30014 81 1 queue queue NOUN eblip-30014 81 2 the the DET eblip-30014 81 3 queue queue NOUN eblip-30014 81 4 through through ADP eblip-30014 81 5 which which PRON eblip-30014 81 6 the the DET eblip-30014 81 7 chat chat NOUN eblip-30014 81 8 was be AUX eblip-30014 81 9 initiated initiate VERB eblip-30014 81 10     SPACE eblip-30014 81 11 ( ( PUNCT eblip-30014 81 12 institutional institutional ADJ eblip-30014 81 13 affiliation affiliation NOUN eblip-30014 81 14 ) ) PUNCT eblip-30014 81 15 . . PUNCT eblip-30014 82 1 profile profile VERB eblip-30014 82 2 the the DET eblip-30014 82 3 back back ADJ eblip-30014 82 4 - - PUNCT eblip-30014 82 5 end end NOUN eblip-30014 82 6 information information NOUN eblip-30014 82 7 displayed display VERB eblip-30014 82 8 to to ADP eblip-30014 82 9 operators operator NOUN eblip-30014 82 10 during during ADP eblip-30014 82 11 the the DET eblip-30014 82 12 chat chat NOUN eblip-30014 82 13 ; ; PUNCT eblip-30014 82 14 corresponds correspond VERB eblip-30014 82 15 to to ADP eblip-30014 82 16 the the DET eblip-30014 82 17 queue queue NOUN eblip-30014 82 18 field field NOUN eblip-30014 82 19 . . PUNCT eblip-30014 83 1 date date NOUN eblip-30014 83 2 and and CCONJ eblip-30014 83 3 time time NOUN eblip-30014 83 4 date date NOUN eblip-30014 83 5 and and CCONJ eblip-30014 83 6 time time NOUN eblip-30014 83 7 the the DET eblip-30014 83 8 chat chat NOUN eblip-30014 83 9 was be AUX eblip-30014 83 10 initiated initiate VERB eblip-30014 83 11 . . PUNCT eblip-30014 83 12     SPACE eblip-30014 84 1 wait wait VERB eblip-30014 84 2 duration duration NOUN eblip-30014 84 3 time time NOUN eblip-30014 84 4 ( ( PUNCT eblip-30014 84 5 in in ADP eblip-30014 84 6 seconds second NOUN eblip-30014 84 7 ) ) PUNCT eblip-30014 84 8 the the DET eblip-30014 84 9 patron patron NOUN eblip-30014 84 10 waited wait VERB eblip-30014 84 11 for for SCONJ eblip-30014 84 12 an an DET eblip-30014 84 13 operator operator NOUN eblip-30014 84 14 to to PART eblip-30014 84 15 pick pick VERB eblip-30014 84 16 up up ADP eblip-30014 84 17 the the DET eblip-30014 84 18 chat chat NOUN eblip-30014 84 19 . . PUNCT eblip-30014 84 20     SPACE eblip-30014 85 1 duration duration NOUN eblip-30014 85 2 of of ADP eblip-30014 85 3 the the DET eblip-30014 85 4 chat chat NOUN eblip-30014 85 5     SPACE eblip-30014 85 6 how how SCONJ eblip-30014 85 7 long long ADV eblip-30014 85 8 the the DET eblip-30014 85 9 chat chat NOUN eblip-30014 85 10 lasted last VERB eblip-30014 85 11 , , PUNCT eblip-30014 85 12 in in ADP eblip-30014 85 13 seconds second NOUN eblip-30014 85 14 . . PUNCT eblip-30014 86 1 operator operator NOUN eblip-30014 86 2 data datum NOUN eblip-30014 86 3 a a DET eblip-30014 86 4 string string NOUN eblip-30014 86 5 of of ADP eblip-30014 86 6 text text NOUN eblip-30014 86 7 containing contain VERB eblip-30014 86 8 the the DET eblip-30014 86 9 operator operator NOUN eblip-30014 86 10 ’s ’s PART eblip-30014 86 11 name name NOUN eblip-30014 86 12 and and CCONJ eblip-30014 86 13 institution institution NOUN eblip-30014 86 14 . . PUNCT eblip-30014 86 15     SPACE eblip-30014 87 1 ip ip ADJ eblip-30014 87 2 address address NOUN eblip-30014 87 3 of of ADP eblip-30014 87 4 the the DET eblip-30014 87 5 patron patron ADJ eblip-30014 87 6 identifiable identifiable ADJ eblip-30014 87 7 information information NOUN eblip-30014 87 8 about about ADP eblip-30014 87 9 the the DET eblip-30014 87 10 patron patron NOUN eblip-30014 87 11 ’s ’s PART eblip-30014 87 12 location location NOUN eblip-30014 87 13 . . PUNCT eblip-30014 88 1 referrer referrer NOUN eblip-30014 88 2 link link VERB eblip-30014 88 3     SPACE eblip-30014 88 4 the the DET eblip-30014 88 5 specific specific ADJ eblip-30014 88 6 url url NOUN eblip-30014 88 7 of of ADP eblip-30014 88 8 the the DET eblip-30014 88 9 webpage webpage NOUN eblip-30014 88 10 used use VERB eblip-30014 88 11 to to PART eblip-30014 88 12 initiate initiate VERB eblip-30014 88 13 the the DET eblip-30014 88 14 chat chat NOUN eblip-30014 88 15 . . PUNCT eblip-30014 89 1 chat chat VERB eblip-30014 89 2 log log PROPN eblip-30014 89 3 html html NOUN eblip-30014 89 4 content content NOUN eblip-30014 89 5 of of ADP eblip-30014 89 6 the the DET eblip-30014 89 7 interaction interaction NOUN eblip-30014 89 8 between between ADP eblip-30014 89 9 patron patron NOUN eblip-30014 89 10 and and CCONJ eblip-30014 89 11 operator operator NOUN eblip-30014 89 12 ( ( PUNCT eblip-30014 89 13 the the DET eblip-30014 89 14 chat chat NOUN eblip-30014 89 15 itself itself PRON eblip-30014 89 16 ) ) PUNCT eblip-30014 89 17 . . PUNCT eblip-30014 89 18     SPACE eblip-30014 90 1 a a DET eblip-30014 90 2 toolchain toolchain NOUN eblip-30014 90 3 developed develop VERB eblip-30014 90 4 by by ADP eblip-30014 90 5 sharma sharma PROPN eblip-30014 90 6 processed process VERB eblip-30014 90 7 the the DET eblip-30014 90 8 data datum NOUN eblip-30014 90 9 and and CCONJ eblip-30014 90 10 exported export VERB eblip-30014 90 11 a a DET eblip-30014 90 12 .csv .csv PUNCT eblip-30014 90 13 or or CCONJ eblip-30014 90 14 spreadsheet spreadsheet NOUN eblip-30014 90 15 of of ADP eblip-30014 90 16 “ " PUNCT eblip-30014 90 17 hits hit NOUN eblip-30014 90 18 ” " PUNCT eblip-30014 90 19 on on ADP eblip-30014 90 20 relevant relevant ADJ eblip-30014 90 21 information information NOUN eblip-30014 90 22 , , PUNCT eblip-30014 90 23 including include VERB eblip-30014 90 24 additional additional ADJ eblip-30014 90 25 metadata metadata NOUN eblip-30014 90 26 . . PUNCT eblip-30014 91 1 the the DET eblip-30014 91 2 resulting result VERB eblip-30014 91 3 metadata metadata NOUN eblip-30014 91 4 categories category NOUN eblip-30014 91 5 for for ADP eblip-30014 91 6 the the DET eblip-30014 91 7 processed process VERB eblip-30014 91 8 data datum NOUN eblip-30014 91 9 are be AUX eblip-30014 91 10 provided provide VERB eblip-30014 91 11 in in ADP eblip-30014 91 12 table table NOUN eblip-30014 91 13 2 2 NUM eblip-30014 91 14 . . PUNCT eblip-30014 91 15 new new ADJ eblip-30014 91 16 metadata metadata NOUN eblip-30014 91 17 added add VERB eblip-30014 91 18 as as ADP eblip-30014 91 19 a a DET eblip-30014 91 20 result result NOUN eblip-30014 91 21 of of ADP eblip-30014 91 22 processing processing NOUN eblip-30014 91 23 has have AUX eblip-30014 91 24 been be AUX eblip-30014 91 25 indicated indicate VERB eblip-30014 91 26 . . PUNCT eblip-30014 91 27     SPACE eblip-30014 91 28 table table NOUN eblip-30014 91 29 2 2 NUM eblip-30014 91 30 output output NOUN eblip-30014 91 31 chat chat NOUN eblip-30014 91 32 metadata metadata NOUN eblip-30014 91 33 fields field NOUN eblip-30014 91 34 chat chat VERB eblip-30014 91 35 identification identification NOUN eblip-30014 91 36 number number NOUN eblip-30014 91 37 ( ( PUNCT eblip-30014 91 38 i i PROPN eblip-30014 91 39 d d PROPN eblip-30014 91 40 ) ) PUNCT eblip-30014 91 41     SPACE eblip-30014 91 42 a a DET eblip-30014 91 43 unique unique ADJ eblip-30014 91 44 identifier identifier NOUN eblip-30014 91 45 applied apply VERB eblip-30014 91 46 to to ADP eblip-30014 91 47 the the DET eblip-30014 91 48 chat chat PROPN eblip-30014 91 49 . . PUNCT eblip-30014 92 1 guest guest NOUN eblip-30014 92 2 identification identification NOUN eblip-30014 92 3 string string NOUN eblip-30014 92 4     SPACE eblip-30014 92 5 a a DET eblip-30014 92 6 unique unique ADJ eblip-30014 92 7 string string NOUN eblip-30014 92 8 generated generate VERB eblip-30014 92 9 by by ADP eblip-30014 92 10 the the DET eblip-30014 92 11 chat chat PROPN eblip-30014 92 12 platform platform NOUN eblip-30014 92 13 to to PART eblip-30014 92 14 identify identify VERB eblip-30014 92 15 the the DET eblip-30014 92 16 guest guest NOUN eblip-30014 92 17 . . PUNCT eblip-30014 93 1 protocol protocol PROPN eblip-30014 93 2 used use VERB eblip-30014 93 3 to to PART eblip-30014 93 4 initiate initiate VERB eblip-30014 93 5 the the DET eblip-30014 93 6 chat chat NOUN eblip-30014 93 7 ( ( PUNCT eblip-30014 93 8 web web NOUN eblip-30014 93 9 ) ) PUNCT eblip-30014 93 10     SPACE eblip-30014 93 11 the the DET eblip-30014 93 12 network network NOUN eblip-30014 93 13 protocol protocol NOUN eblip-30014 93 14 type type NOUN eblip-30014 93 15 used use VERB eblip-30014 93 16 to to PART eblip-30014 93 17 begin begin VERB eblip-30014 93 18 the the DET eblip-30014 93 19 chat chat NOUN eblip-30014 93 20 . . PUNCT eblip-30014 94 1 queue queue NOUN eblip-30014 94 2 the the DET eblip-30014 94 3 queue queue NOUN eblip-30014 94 4 through through ADP eblip-30014 94 5 which which PRON eblip-30014 94 6 the the DET eblip-30014 94 7 chat chat NOUN eblip-30014 94 8 was be AUX eblip-30014 94 9 initiated initiate VERB eblip-30014 94 10     SPACE eblip-30014 94 11 ( ( PUNCT eblip-30014 94 12 institutional institutional ADJ eblip-30014 94 13 affiliation affiliation NOUN eblip-30014 94 14 ) ) PUNCT eblip-30014 94 15 . . PUNCT eblip-30014 95 1 profile profile VERB eblip-30014 95 2 the the DET eblip-30014 95 3 back back ADJ eblip-30014 95 4 - - PUNCT eblip-30014 95 5 end end NOUN eblip-30014 95 6 information information NOUN eblip-30014 95 7 displayed display VERB eblip-30014 95 8 to to ADP eblip-30014 95 9 operators operator NOUN eblip-30014 95 10 during during ADP eblip-30014 95 11 the the DET eblip-30014 95 12 chat chat NOUN eblip-30014 95 13 ; ; PUNCT eblip-30014 95 14 corresponds correspond VERB eblip-30014 95 15 to to ADP eblip-30014 95 16 the the DET eblip-30014 95 17 queue queue NOUN eblip-30014 95 18 field field NOUN eblip-30014 95 19 . . PUNCT eblip-30014 96 1 date date NOUN eblip-30014 96 2 and and CCONJ eblip-30014 96 3 time time NOUN eblip-30014 96 4 date date NOUN eblip-30014 96 5 and and CCONJ eblip-30014 96 6 time time NOUN eblip-30014 96 7 the the DET eblip-30014 96 8 chat chat NOUN eblip-30014 96 9 was be AUX eblip-30014 96 10 initiated initiate VERB eblip-30014 96 11 . . PUNCT eblip-30014 97 1 wait wait VERB eblip-30014 97 2 duration duration NOUN eblip-30014 97 3 time time NOUN eblip-30014 97 4 ( ( PUNCT eblip-30014 97 5 in in ADP eblip-30014 97 6 seconds second NOUN eblip-30014 97 7 ) ) PUNCT eblip-30014 97 8 the the DET eblip-30014 97 9 patron patron NOUN eblip-30014 97 10 waited wait VERB eblip-30014 97 11 for for SCONJ eblip-30014 97 12 an an DET eblip-30014 97 13 operator operator NOUN eblip-30014 97 14 to to PART eblip-30014 97 15 pick pick VERB eblip-30014 97 16 up up ADP eblip-30014 97 17 the the DET eblip-30014 97 18 chat chat NOUN eblip-30014 97 19 . . PUNCT eblip-30014 97 20     SPACE eblip-30014 98 1 duration duration NOUN eblip-30014 98 2 of of ADP eblip-30014 98 3 the the DET eblip-30014 98 4 chat chat NOUN eblip-30014 98 5     SPACE eblip-30014 98 6 how how SCONJ eblip-30014 98 7 long long ADV eblip-30014 98 8 the the DET eblip-30014 98 9 chat chat NOUN eblip-30014 98 10 lasted last VERB eblip-30014 98 11 , , PUNCT eblip-30014 98 12 in in ADP eblip-30014 98 13 seconds second NOUN eblip-30014 98 14 . . PUNCT eblip-30014 99 1 referrer referrer NOUN eblip-30014 99 2 link link VERB eblip-30014 99 3     SPACE eblip-30014 99 4 the the DET eblip-30014 99 5 specific specific ADJ eblip-30014 99 6 url url NOUN eblip-30014 99 7 of of ADP eblip-30014 99 8 the the DET eblip-30014 99 9 webpage webpage NOUN eblip-30014 99 10 used use VERB eblip-30014 99 11 to to PART eblip-30014 99 12 initiate initiate VERB eblip-30014 99 13 the the DET eblip-30014 99 14 chat chat PROPN eblip-30014 99 15 . . PUNCT eblip-30014 100 1 referrer referrer NOUN eblip-30014 100 2 domain domain VERB eblip-30014 100 3 a a DET eblip-30014 100 4 the the DET eblip-30014 100 5 web web NOUN eblip-30014 100 6 domain domain NOUN eblip-30014 100 7 of of ADP eblip-30014 100 8 the the DET eblip-30014 100 9 url url NOUN eblip-30014 100 10 used use VERB eblip-30014 100 11 to to PART eblip-30014 100 12 initiate initiate VERB eblip-30014 100 13 the the DET eblip-30014 100 14 chat chat PROPN eblip-30014 100 15 . . PUNCT eblip-30014 101 1 used use VERB eblip-30014 101 2 to to PART eblip-30014 101 3 identify identify VERB eblip-30014 101 4 sources source NOUN eblip-30014 101 5 of of ADP eblip-30014 101 6 traffic traffic NOUN eblip-30014 101 7 . . PUNCT eblip-30014 102 1 operator operator NOUN eblip-30014 102 2 institution institution NOUN eblip-30014 102 3 a a DET eblip-30014 102 4 the the DET eblip-30014 102 5 institution institution NOUN eblip-30014 102 6 of of ADP eblip-30014 102 7 the the DET eblip-30014 102 8 operator operator NOUN eblip-30014 102 9 . . PUNCT eblip-30014 103 1 uoft uoft NOUN eblip-30014 103 2 operator operator NOUN eblip-30014 103 3 role role NOUN eblip-30014 103 4 a a PRON eblip-30014 103 5 if if SCONJ eblip-30014 103 6 the the DET eblip-30014 103 7 operator operator NOUN eblip-30014 103 8 is be AUX eblip-30014 103 9 from from ADP eblip-30014 103 10 uoft uoft NOUN eblip-30014 103 11 , , PUNCT eblip-30014 103 12 their their PRON eblip-30014 103 13 uoft uoft NOUN eblip-30014 103 14 - - PUNCT eblip-30014 103 15 specific specific ADJ eblip-30014 103 16 role role NOUN eblip-30014 103 17 . . PUNCT eblip-30014 104 1 uoft uoft NOUN eblip-30014 104 2 operator operator NOUN eblip-30014 104 3 campus campus NOUN eblip-30014 104 4 a a PRON eblip-30014 104 5 if if SCONJ eblip-30014 104 6 the the DET eblip-30014 104 7 operator operator NOUN eblip-30014 104 8 is be AUX eblip-30014 104 9 from from ADP eblip-30014 104 10 uoft uoft NOUN eblip-30014 104 11 , , PUNCT eblip-30014 104 12 the the DET eblip-30014 104 13 campus campus NOUN eblip-30014 104 14 they they PRON eblip-30014 104 15 are be AUX eblip-30014 104 16 affiliated affiliate VERB eblip-30014 104 17 with with ADP eblip-30014 104 18 . . PUNCT eblip-30014 105 1 hit hit VERB eblip-30014 105 2 type type NOUN eblip-30014 105 3 a a DET eblip-30014 105 4 the the DET eblip-30014 105 5 type type NOUN eblip-30014 105 6 of of ADP eblip-30014 105 7 " " PUNCT eblip-30014 105 8 hit hit VERB eblip-30014 105 9 , , PUNCT eblip-30014 105 10 " " PUNCT eblip-30014 105 11 or or CCONJ eblip-30014 105 12 identified identify VERB eblip-30014 105 13 text text NOUN eblip-30014 105 14 , , PUNCT eblip-30014 105 15 observed observe VERB eblip-30014 105 16 . . PUNCT eblip-30014 106 1 hit hit VERB eblip-30014 106 2 a a DET eblip-30014 106 3 the the DET eblip-30014 106 4 specific specific ADJ eblip-30014 106 5 text text NOUN eblip-30014 106 6 identified identify VERB eblip-30014 106 7 within within ADP eblip-30014 106 8 the the DET eblip-30014 106 9 transcript transcript NOUN eblip-30014 106 10 . . PUNCT eblip-30014 107 1 hit hit VERB eblip-30014 107 2 context context NOUN eblip-30014 107 3 a a DET eblip-30014 107 4 the the DET eblip-30014 107 5 context context NOUN eblip-30014 107 6 where where SCONJ eblip-30014 107 7 the the DET eblip-30014 107 8 hit hit NOUN eblip-30014 107 9 is be AUX eblip-30014 107 10 identified identify VERB eblip-30014 107 11 . . PUNCT eblip-30014 108 1 sent send VERB eblip-30014 108 2 by by ADP eblip-30014 108 3 a a DET eblip-30014 108 4 the the DET eblip-30014 108 5 user user NOUN eblip-30014 108 6 who who PRON eblip-30014 108 7 sent send VERB eblip-30014 108 8 the the DET eblip-30014 108 9 text text NOUN eblip-30014 108 10 in in ADP eblip-30014 108 11 which which PRON eblip-30014 108 12 the the DET eblip-30014 108 13 hit hit NOUN eblip-30014 108 14 was be AUX eblip-30014 108 15 identified identify VERB eblip-30014 108 16 . . PUNCT eblip-30014 109 1 may may AUX eblip-30014 109 2 either either CCONJ eblip-30014 109 3 be be AUX eblip-30014 109 4 the the DET eblip-30014 109 5 patron patron NOUN eblip-30014 109 6 or or CCONJ eblip-30014 109 7 the the DET eblip-30014 109 8 operator operator NOUN eblip-30014 109 9 of of ADP eblip-30014 109 10 the the DET eblip-30014 109 11 chat chat PROPN eblip-30014 109 12 . . PUNCT eblip-30014 110 1 proper proper ADJ eblip-30014 110 2 noun noun NOUN eblip-30014 110 3 classification classification VERB eblip-30014 110 4 a a PRON eblip-30014 110 5 if if SCONJ eblip-30014 110 6 the the DET eblip-30014 110 7 hit hit NOUN eblip-30014 110 8 is be AUX eblip-30014 110 9 a a DET eblip-30014 110 10 proper proper ADJ eblip-30014 110 11 noun noun NOUN eblip-30014 110 12 , , PUNCT eblip-30014 110 13 the the DET eblip-30014 110 14 type type NOUN eblip-30014 110 15 of of ADP eblip-30014 110 16 proper proper ADJ eblip-30014 110 17 noun noun NOUN eblip-30014 110 18 it it PRON eblip-30014 110 19 is be AUX eblip-30014 110 20 as as SCONJ eblip-30014 110 21 identified identify VERB eblip-30014 110 22 by by ADP eblip-30014 110 23 the the DET eblip-30014 110 24 spacy spacy PROPN eblip-30014 110 25 library library PROPN eblip-30014 110 26 . . PUNCT eblip-30014 111 1 a a DET eblip-30014 111 2 new new ADJ eblip-30014 111 3 metadata metadata NOUN eblip-30014 111 4 added add VERB eblip-30014 111 5 as as ADP eblip-30014 111 6 part part NOUN eblip-30014 111 7 of of ADP eblip-30014 111 8 processing processing NOUN eblip-30014 111 9 . . PUNCT eblip-30014 111 10     SPACE eblip-30014 112 1 this this DET eblip-30014 112 2 approach approach NOUN eblip-30014 112 3 allowed allow VERB eblip-30014 112 4 the the DET eblip-30014 112 5 team team NOUN eblip-30014 112 6 to to PART eblip-30014 112 7 anonymize anonymize VERB eblip-30014 112 8 most most ADJ eblip-30014 112 9 of of ADP eblip-30014 112 10 the the DET eblip-30014 112 11 data datum NOUN eblip-30014 112 12 , , PUNCT eblip-30014 112 13 as as SCONJ eblip-30014 112 14 the the DET eblip-30014 112 15 name name NOUN eblip-30014 112 16 and and CCONJ eblip-30014 112 17 username username NOUN eblip-30014 112 18 of of ADP eblip-30014 112 19 each each DET eblip-30014 112 20 operator operator NOUN eblip-30014 112 21 , , PUNCT eblip-30014 112 22 ip ip ADJ eblip-30014 112 23 address address NOUN eblip-30014 112 24 of of ADP eblip-30014 112 25 each each DET eblip-30014 112 26 patron patron NOUN eblip-30014 112 27 , , PUNCT eblip-30014 112 28 and and CCONJ eblip-30014 112 29 all all DET eblip-30014 112 30 complete complete ADJ eblip-30014 112 31 chat chat NOUN eblip-30014 112 32 transcripts transcript NOUN eblip-30014 112 33 were be AUX eblip-30014 112 34 removed remove VERB eblip-30014 112 35 upon upon SCONJ eblip-30014 112 36 export export NOUN eblip-30014 112 37 , , PUNCT eblip-30014 112 38 leaving leave VERB eblip-30014 112 39 only only ADV eblip-30014 112 40 the the DET eblip-30014 112 41 metadata metadata NOUN eblip-30014 112 42 and and CCONJ eblip-30014 112 43 hits hit NOUN eblip-30014 112 44 found find VERB eblip-30014 112 45 within within ADP eblip-30014 112 46 the the DET eblip-30014 112 47 chat chat NOUN eblip-30014 112 48 transcripts transcript NOUN eblip-30014 112 49 . . PUNCT eblip-30014 113 1 beyond beyond ADP eblip-30014 113 2 anonymization anonymization NOUN eblip-30014 113 3 , , PUNCT eblip-30014 113 4 additional additional ADJ eblip-30014 113 5 metadata metadata NOUN eblip-30014 113 6 was be AUX eblip-30014 113 7 created create VERB eblip-30014 113 8 as as ADP eblip-30014 113 9 a a DET eblip-30014 113 10 result result NOUN eblip-30014 113 11 of of ADP eblip-30014 113 12 the the DET eblip-30014 113 13 processing processing NOUN eblip-30014 113 14 script script NOUN eblip-30014 113 15 . . PUNCT eblip-30014 114 1 as as SCONJ eblip-30014 114 2 chats chat NOUN eblip-30014 114 3 could could AUX eblip-30014 114 4 be be AUX eblip-30014 114 5 launched launch VERB eblip-30014 114 6 from from ADP eblip-30014 114 7 several several ADJ eblip-30014 114 8 parts part NOUN eblip-30014 114 9 of of ADP eblip-30014 114 10 a a DET eblip-30014 114 11 website website NOUN eblip-30014 114 12 , , PUNCT eblip-30014 114 13 obtaining obtain VERB eblip-30014 114 14 the the DET eblip-30014 114 15 distribution distribution NOUN eblip-30014 114 16 of of ADP eblip-30014 114 17 referral referral ADJ eblip-30014 114 18 urls url NOUN eblip-30014 114 19 while while SCONJ eblip-30014 114 20 ignoring ignore VERB eblip-30014 114 21 any any DET eblip-30014 114 22 subdirectories subdirectory NOUN eblip-30014 114 23 allowed allow VERB eblip-30014 114 24 the the DET eblip-30014 114 25 team team NOUN eblip-30014 114 26 to to PART eblip-30014 114 27 better well ADV eblip-30014 114 28 aggregate aggregate VERB eblip-30014 114 29 categories category NOUN eblip-30014 114 30 for for ADP eblip-30014 114 31 understanding understanding NOUN eblip-30014 114 32 where where SCONJ eblip-30014 114 33 patrons patron NOUN eblip-30014 114 34 accessed access VERB eblip-30014 114 35 the the DET eblip-30014 114 36 chat chat PROPN eblip-30014 114 37 service service NOUN eblip-30014 114 38 . . PUNCT eblip-30014 115 1 for for ADP eblip-30014 115 2 example example NOUN eblip-30014 115 3 , , PUNCT eblip-30014 115 4 the the DET eblip-30014 115 5 link link NOUN eblip-30014 115 6 https://onesearch.library.redacted.ca/ask https://onesearch.library.redacted.ca/ask NOUN eblip-30014 115 7 was be AUX eblip-30014 115 8 shortened shorten VERB eblip-30014 115 9 to to PART eblip-30014 115 10 https://onesearch.library.redacted.ca/ https://onesearch.library.redacted.ca/ VERB eblip-30014 115 11 and and CCONJ eblip-30014 115 12 extracted extract VERB eblip-30014 115 13 as as ADP eblip-30014 115 14 a a DET eblip-30014 115 15 separate separate ADJ eblip-30014 115 16 column column NOUN eblip-30014 115 17 under under ADP eblip-30014 115 18 the the DET eblip-30014 115 19 header header NOUN eblip-30014 115 20 " " PUNCT eblip-30014 115 21 referrer referrer NOUN eblip-30014 115 22 domain domain NOUN eblip-30014 115 23 . . PUNCT eblip-30014 115 24 " " PUNCT eblip-30014 116 1 the the DET eblip-30014 116 2 institutional institutional ADJ eblip-30014 116 3 affiliations affiliation NOUN eblip-30014 116 4 of of ADP eblip-30014 116 5 all all DET eblip-30014 116 6 operators operator NOUN eblip-30014 116 7 were be AUX eblip-30014 116 8 also also ADV eblip-30014 116 9 recorded record VERB eblip-30014 116 10 in in ADP eblip-30014 116 11 a a DET eblip-30014 116 12 separate separate ADJ eblip-30014 116 13 column column NOUN eblip-30014 116 14 , , PUNCT eblip-30014 116 15 based base VERB eblip-30014 116 16 on on ADP eblip-30014 116 17 a a DET eblip-30014 116 18 suffix suffix NOUN eblip-30014 116 19 in in ADP eblip-30014 116 20 the the DET eblip-30014 116 21 operator operator NOUN eblip-30014 116 22 ’s ’s PART eblip-30014 116 23 username username NOUN eblip-30014 116 24 that that PRON eblip-30014 116 25 corresponded correspond VERB eblip-30014 116 26 to to ADP eblip-30014 116 27 their their PRON eblip-30014 116 28 home home NOUN eblip-30014 116 29 institution institution NOUN eblip-30014 116 30 . . PUNCT eblip-30014 117 1 a a DET eblip-30014 117 2 list list NOUN eblip-30014 117 3 of of ADP eblip-30014 117 4 operators operator NOUN eblip-30014 117 5 relevant relevant ADJ eblip-30014 117 6 to to ADP eblip-30014 117 7 the the DET eblip-30014 117 8 university university PROPN eblip-30014 117 9 of of ADP eblip-30014 117 10 toronto toronto PROPN eblip-30014 117 11 queue queue NOUN eblip-30014 117 12 along along ADP eblip-30014 117 13 with with ADP eblip-30014 117 14 their their PRON eblip-30014 117 15 roles role NOUN eblip-30014 117 16 ( ( PUNCT eblip-30014 117 17 e.g. e.g. ADV eblip-30014 117 18 , , PUNCT eblip-30014 117 19 librarian librarian ADJ eblip-30014 117 20 , , PUNCT eblip-30014 117 21 library library ADJ eblip-30014 117 22 technician technician NOUN eblip-30014 117 23 , , PUNCT eblip-30014 117 24 student student NOUN eblip-30014 117 25 worker worker NOUN eblip-30014 117 26 ) ) PUNCT eblip-30014 117 27 was be AUX eblip-30014 117 28 precompiled precompile VERB eblip-30014 117 29 . . PUNCT eblip-30014 118 1 this this DET eblip-30014 118 2 key key NOUN eblip-30014 118 3 was be AUX eblip-30014 118 4 used use VERB eblip-30014 118 5 in in ADP eblip-30014 118 6 processing processing NOUN eblip-30014 118 7 so so SCONJ eblip-30014 118 8 that that SCONJ eblip-30014 118 9 any any DET eblip-30014 118 10 operators operator NOUN eblip-30014 118 11 found find VERB eblip-30014 118 12 in in ADP eblip-30014 118 13 this this DET eblip-30014 118 14 list list NOUN eblip-30014 118 15 had have VERB eblip-30014 118 16 their their PRON eblip-30014 118 17 roles role NOUN eblip-30014 118 18 identified identify VERB eblip-30014 118 19 as as ADP eblip-30014 118 20 part part NOUN eblip-30014 118 21 of of ADP eblip-30014 118 22 the the DET eblip-30014 118 23 metadata metadata NOUN eblip-30014 118 24 . . PUNCT eblip-30014 119 1 to to PART eblip-30014 119 2 enable enable VERB eblip-30014 119 3 differentiation differentiation NOUN eblip-30014 119 4 between between ADP eblip-30014 119 5 patron patron NOUN eblip-30014 119 6 and and CCONJ eblip-30014 119 7 operator operator NOUN eblip-30014 119 8 , , PUNCT eblip-30014 119 9 metadata metadata VERB eblip-30014 119 10 about about ADP eblip-30014 119 11 whether whether SCONJ eblip-30014 119 12 individual individual ADJ eblip-30014 119 13 messages message NOUN eblip-30014 119 14 were be AUX eblip-30014 119 15 sent send VERB eblip-30014 119 16 by by ADP eblip-30014 119 17 patron patron NOUN eblip-30014 119 18 or or CCONJ eblip-30014 119 19 operator operator NOUN eblip-30014 119 20 was be AUX eblip-30014 119 21 programmatically programmatically ADV eblip-30014 119 22 determined determine VERB eblip-30014 119 23 based base VERB eblip-30014 119 24 on on ADP eblip-30014 119 25 the the DET eblip-30014 119 26 location location NOUN eblip-30014 119 27 of of ADP eblip-30014 119 28 the the DET eblip-30014 119 29 guest guest NOUN eblip-30014 119 30 ’s ’s PART eblip-30014 119 31 identification identification NOUN eblip-30014 119 32 string string NOUN eblip-30014 119 33 . . PUNCT eblip-30014 119 34     SPACE eblip-30014 120 1 the the DET eblip-30014 120 2 chat chat NOUN eblip-30014 120 3 logs log VERB eblip-30014 120 4 themselves themselves PRON eblip-30014 120 5 were be AUX eblip-30014 120 6 separated separate VERB eblip-30014 120 7 and and CCONJ eblip-30014 120 8 programmatically programmatically ADV eblip-30014 120 9 analyzed analyze VERB eblip-30014 120 10 . . PUNCT eblip-30014 121 1 a a DET eblip-30014 121 2 chat chat NOUN eblip-30014 121 3 of of ADP eblip-30014 121 4 relevance relevance NOUN eblip-30014 121 5 would would AUX eblip-30014 121 6 become become VERB eblip-30014 121 7 one one NUM eblip-30014 121 8 or or CCONJ eblip-30014 121 9 more more ADJ eblip-30014 121 10 rows row NOUN eblip-30014 121 11 in in ADP eblip-30014 121 12 the the DET eblip-30014 121 13 output output NOUN eblip-30014 121 14 spreadsheet spreadsheet NOUN eblip-30014 121 15 , , PUNCT eblip-30014 121 16 which which PRON eblip-30014 121 17 was be AUX eblip-30014 121 18 structured structure VERB eblip-30014 121 19 around around ADP eblip-30014 121 20 " " PUNCT eblip-30014 121 21 hits hit NOUN eblip-30014 121 22 '' '' PUNCT eblip-30014 121 23 rather rather ADV eblip-30014 121 24 than than ADP eblip-30014 121 25 " " PUNCT eblip-30014 121 26 chats chat NOUN eblip-30014 121 27 . . PUNCT eblip-30014 121 28 " " PUNCT eblip-30014 122 1 each each DET eblip-30014 122 2 row row NOUN eblip-30014 122 3 identified identify VERB eblip-30014 122 4 its its PRON eblip-30014 122 5 hit hit NOUN eblip-30014 122 6 type type NOUN eblip-30014 122 7 , , PUNCT eblip-30014 122 8 and and CCONJ eblip-30014 122 9 the the DET eblip-30014 122 10 unique unique ADJ eblip-30014 122 11 chat chat NOUN eblip-30014 122 12 i i PRON eblip-30014 122 13 d d PROPN eblip-30014 122 14 was be AUX eblip-30014 122 15 maintained maintain VERB eblip-30014 122 16 , , PUNCT eblip-30014 122 17 allowing allow VERB eblip-30014 122 18 for for SCONJ eblip-30014 122 19 the the DET eblip-30014 122 20 team team NOUN eblip-30014 122 21 to to PART eblip-30014 122 22 preserve preserve VERB eblip-30014 122 23 an an DET eblip-30014 122 24 understanding understanding NOUN eblip-30014 122 25 of of ADP eblip-30014 122 26 the the DET eblip-30014 122 27 context context NOUN eblip-30014 122 28 of of ADP eblip-30014 122 29 hits hit NOUN eblip-30014 122 30 and and CCONJ eblip-30014 122 31 the the DET eblip-30014 122 32 number number NOUN eblip-30014 122 33 of of ADP eblip-30014 122 34 chats chat NOUN eblip-30014 122 35 implicated implicate VERB eblip-30014 122 36 in in ADP eblip-30014 122 37 the the DET eblip-30014 122 38 results result NOUN eblip-30014 122 39 set set VERB eblip-30014 122 40 . . PUNCT eblip-30014 123 1 the the DET eblip-30014 123 2 specific specific ADJ eblip-30014 123 3 term term NOUN eblip-30014 123 4 that that PRON eblip-30014 123 5 was be AUX eblip-30014 123 6 located locate VERB eblip-30014 123 7 was be AUX eblip-30014 123 8 also also ADV eblip-30014 123 9 recorded record VERB eblip-30014 123 10 in in ADP eblip-30014 123 11 metadata metadata NOUN eblip-30014 123 12 , , PUNCT eblip-30014 123 13 as as ADV eblip-30014 123 14 well well ADV eblip-30014 123 15 as as ADP eblip-30014 123 16 a a DET eblip-30014 123 17 small small ADJ eblip-30014 123 18 snippet snippet NOUN eblip-30014 123 19 of of ADP eblip-30014 123 20 the the DET eblip-30014 123 21 text text NOUN eblip-30014 123 22 surrounding surround VERB eblip-30014 123 23 the the DET eblip-30014 123 24 term term NOUN eblip-30014 123 25 , , PUNCT eblip-30014 123 26 to to PART eblip-30014 123 27 aid aid VERB eblip-30014 123 28 in in ADP eblip-30014 123 29 contextual contextual ADJ eblip-30014 123 30 analysis analysis NOUN eblip-30014 123 31 of of ADP eblip-30014 123 32 the the DET eblip-30014 123 33 hit hit NOUN eblip-30014 123 34 and and CCONJ eblip-30014 123 35 to to PART eblip-30014 123 36 assess assess VERB eblip-30014 123 37 the the DET eblip-30014 123 38 validity validity NOUN eblip-30014 123 39 of of ADP eblip-30014 123 40 the the DET eblip-30014 123 41 hit hit NOUN eblip-30014 123 42 . . PUNCT eblip-30014 123 43     SPACE eblip-30014 124 1 cleaning clean VERB eblip-30014 124 2     SPACE eblip-30014 124 3 a a DET eblip-30014 124 4 dictionary dictionary NOUN eblip-30014 124 5 of of ADP eblip-30014 124 6 " " PUNCT eblip-30014 124 7 canned can VERB eblip-30014 124 8 " " PUNCT eblip-30014 124 9 or or CCONJ eblip-30014 124 10 automatic automatic ADJ eblip-30014 124 11 phrases phrase NOUN eblip-30014 124 12 used use VERB eblip-30014 124 13 by by ADP eblip-30014 124 14 the the DET eblip-30014 124 15 operator operator NOUN eblip-30014 124 16 to to PART eblip-30014 124 17 respond respond VERB eblip-30014 124 18 to to ADP eblip-30014 124 19 the the DET eblip-30014 124 20 patron patron NOUN eblip-30014 124 21 was be AUX eblip-30014 124 22 developed develop VERB eblip-30014 124 23 and and CCONJ eblip-30014 124 24 such such ADJ eblip-30014 124 25 responses response NOUN eblip-30014 124 26 were be AUX eblip-30014 124 27 identified identify VERB eblip-30014 124 28 and and CCONJ eblip-30014 124 29 removed remove VERB eblip-30014 124 30 from from ADP eblip-30014 124 31 the the DET eblip-30014 124 32 corpus corpus NOUN eblip-30014 124 33 . . PUNCT eblip-30014 125 1 system system NOUN eblip-30014 125 2 and and CCONJ eblip-30014 125 3 automatically automatically ADV eblip-30014 125 4 generated generate VERB eblip-30014 125 5 messages message NOUN eblip-30014 125 6 were be AUX eblip-30014 125 7 excluded exclude VERB eblip-30014 125 8 from from ADP eblip-30014 125 9 all all DET eblip-30014 125 10 searches search NOUN eblip-30014 125 11 . . PUNCT eblip-30014 125 12     SPACE eblip-30014 126 1 targeted target VERB eblip-30014 126 2 searching search VERB eblip-30014 126 3 ( ( PUNCT eblip-30014 126 4 regular regular ADJ eblip-30014 126 5 expressions expression NOUN eblip-30014 126 6 ) ) PUNCT eblip-30014 126 7     SPACE eblip-30014 126 8 to to PART eblip-30014 126 9 answer answer VERB eblip-30014 126 10 research research NOUN eblip-30014 126 11 question question NOUN eblip-30014 126 12 2a 2a NUM eblip-30014 126 13 , , PUNCT eblip-30014 126 14 regarding regard VERB eblip-30014 126 15 the the DET eblip-30014 126 16 extent extent NOUN eblip-30014 126 17 to to PART eblip-30014 126 18 which which PRON eblip-30014 126 19 chat chat NOUN eblip-30014 126 20 patrons patron NOUN eblip-30014 126 21 are be AUX eblip-30014 126 22 asking ask VERB eblip-30014 126 23 about about ADP eblip-30014 126 24 data datum NOUN eblip-30014 126 25 and and CCONJ eblip-30014 126 26 digital digital ADJ eblip-30014 126 27 scholarship scholarship NOUN eblip-30014 126 28 topics topic NOUN eblip-30014 126 29 over over ADP eblip-30014 126 30 chat chat PROPN eblip-30014 126 31 , , PUNCT eblip-30014 126 32 a a DET eblip-30014 126 33 list list NOUN eblip-30014 126 34 of of ADP eblip-30014 126 35 dataand dataand ADJ eblip-30014 126 36 digital digital ADJ eblip-30014 126 37 scholarship scholarship NOUN eblip-30014 126 38 - - PUNCT eblip-30014 126 39 related relate VERB eblip-30014 126 40 query query NOUN eblip-30014 126 41 terms term NOUN eblip-30014 126 42 ( ( PUNCT eblip-30014 126 43 identified identify VERB eblip-30014 126 44 in in ADP eblip-30014 126 45 the the DET eblip-30014 126 46 appendix appendix NOUN eblip-30014 126 47 ) ) PUNCT eblip-30014 126 48 was be AUX eblip-30014 126 49 prepared prepare VERB eblip-30014 126 50 . . PUNCT eblip-30014 127 1 regular regular ADJ eblip-30014 127 2 expressions expression NOUN eblip-30014 127 3 were be AUX eblip-30014 127 4 used use VERB eblip-30014 127 5 to to PART eblip-30014 127 6 identify identify VERB eblip-30014 127 7 chat chat VERB eblip-30014 127 8 logs log NOUN eblip-30014 127 9 with with ADP eblip-30014 127 10 these these DET eblip-30014 127 11 search search NOUN eblip-30014 127 12 terms term NOUN eblip-30014 127 13 . . PUNCT eblip-30014 128 1 to to PART eblip-30014 128 2 reduce reduce VERB eblip-30014 128 3 the the DET eblip-30014 128 4 occurrence occurrence NOUN eblip-30014 128 5 of of ADP eblip-30014 128 6 false false ADJ eblip-30014 128 7 positives positive NOUN eblip-30014 128 8 in in ADP eblip-30014 128 9 detection detection NOUN eblip-30014 128 10 , , PUNCT eblip-30014 128 11 terms term NOUN eblip-30014 128 12 were be AUX eblip-30014 128 13 only only ADV eblip-30014 128 14 recorded record VERB eblip-30014 128 15 if if SCONJ eblip-30014 128 16 appropriate appropriate ADJ eblip-30014 128 17 sentence sentence NOUN eblip-30014 128 18 structure structure NOUN eblip-30014 128 19 was be AUX eblip-30014 128 20 used use VERB eblip-30014 128 21 and and CCONJ eblip-30014 128 22 the the DET eblip-30014 128 23 term term NOUN eblip-30014 128 24 was be AUX eblip-30014 128 25 not not PART eblip-30014 128 26 part part NOUN eblip-30014 128 27 of of ADP eblip-30014 128 28 a a DET eblip-30014 128 29 larger large ADJ eblip-30014 128 30 word word NOUN eblip-30014 128 31 . . PUNCT eblip-30014 129 1 for for ADP eblip-30014 129 2 example example NOUN eblip-30014 129 3 , , PUNCT eblip-30014 129 4 the the DET eblip-30014 129 5 term term NOUN eblip-30014 129 6 git git NOUN eblip-30014 129 7 would would AUX eblip-30014 129 8 register register VERB eblip-30014 129 9 as as ADP eblip-30014 129 10 a a DET eblip-30014 129 11 hit hit NOUN eblip-30014 129 12 in in ADP eblip-30014 129 13 the the DET eblip-30014 129 14 sentence sentence NOUN eblip-30014 129 15 " " PUNCT eblip-30014 129 16 git git NOUN eblip-30014 129 17 version version NOUN eblip-30014 129 18 control control NOUN eblip-30014 129 19 " " PUNCT eblip-30014 129 20 and and CCONJ eblip-30014 129 21 be be AUX eblip-30014 129 22 recorded record VERB eblip-30014 129 23 , , PUNCT eblip-30014 129 24 but but CCONJ eblip-30014 129 25 such such DET eblip-30014 129 26 a a DET eblip-30014 129 27 hit hit NOUN eblip-30014 129 28 would would AUX eblip-30014 129 29 not not PART eblip-30014 129 30 occur occur VERB eblip-30014 129 31 in in ADP eblip-30014 129 32 the the DET eblip-30014 129 33 sentence sentence NOUN eblip-30014 129 34 " " PUNCT eblip-30014 129 35 legitimate legitimate ADJ eblip-30014 129 36 . . PUNCT eblip-30014 129 37 ” " PUNCT eblip-30014 129 38 hits hit VERB eblip-30014 129 39 from from ADP eblip-30014 129 40 targeted target VERB eblip-30014 129 41 searching searching NOUN eblip-30014 129 42 were be AUX eblip-30014 129 43 recorded record VERB eblip-30014 129 44 with with ADP eblip-30014 129 45 the the DET eblip-30014 129 46 identifying identify VERB eblip-30014 129 47 tag tag NOUN eblip-30014 129 48 “ " PUNCT eblip-30014 129 49 query query NOUN eblip-30014 129 50 . . PUNCT eblip-30014 129 51 ” " PUNCT eblip-30014 130 1 all all DET eblip-30014 130 2 queries query NOUN eblip-30014 130 3 except except SCONJ eblip-30014 130 4 those those PRON eblip-30014 130 5 for for ADP eblip-30014 130 6 a a DET eblip-30014 130 7 master master NOUN eblip-30014 130 8 ’s ’s NOUN eblip-30014 130 9 in in ADP eblip-30014 130 10 science science NOUN eblip-30014 130 11 degree degree NOUN eblip-30014 130 12 were be AUX eblip-30014 130 13 conducted conduct VERB eblip-30014 130 14 in in ADP eblip-30014 130 15 a a DET eblip-30014 130 16 case case NOUN eblip-30014 130 17 - - PUNCT eblip-30014 130 18 insensitive insensitive ADJ eblip-30014 130 19 format format NOUN eblip-30014 130 20 . . PUNCT eblip-30014 131 1 regular regular ADJ eblip-30014 131 2 expressions expression NOUN eblip-30014 131 3 also also ADV eblip-30014 131 4 enabled enable VERB eblip-30014 131 5 the the DET eblip-30014 131 6 discovery discovery NOUN eblip-30014 131 7 of of ADP eblip-30014 131 8 course course NOUN eblip-30014 131 9 codes code NOUN eblip-30014 131 10 , , PUNCT eblip-30014 131 11 which which PRON eblip-30014 131 12 follow follow VERB eblip-30014 131 13 a a DET eblip-30014 131 14 reliable reliable ADJ eblip-30014 131 15 pattern pattern NOUN eblip-30014 131 16 of of ADP eblip-30014 131 17 concatenated concatenate VERB eblip-30014 131 18 letters letter NOUN eblip-30014 131 19 and and CCONJ eblip-30014 131 20 numbers number NOUN eblip-30014 131 21 . . PUNCT eblip-30014 132 1 the the DET eblip-30014 132 2 script script NOUN eblip-30014 132 3 would would AUX eblip-30014 132 4 check check VERB eblip-30014 132 5 if if SCONJ eblip-30014 132 6 any any DET eblip-30014 132 7 text text NOUN eblip-30014 132 8 had have VERB eblip-30014 132 9 identical identical ADJ eblip-30014 132 10 formatting format VERB eblip-30014 132 11 to to ADP eblip-30014 132 12 that that PRON eblip-30014 132 13 of of ADP eblip-30014 132 14 a a DET eblip-30014 132 15 course course NOUN eblip-30014 132 16 code code NOUN eblip-30014 132 17 from from ADP eblip-30014 132 18 the the DET eblip-30014 132 19 university university PROPN eblip-30014 132 20 of of ADP eblip-30014 132 21 toronto toronto PROPN eblip-30014 132 22 . . PUNCT eblip-30014 133 1 the the DET eblip-30014 133 2 regular regular ADJ eblip-30014 133 3 expression expression NOUN eblip-30014 133 4 was be AUX eblip-30014 133 5 adjusted adjust VERB eblip-30014 133 6 to to PART eblip-30014 133 7 match match VERB eblip-30014 133 8 course course NOUN eblip-30014 133 9 codes code NOUN eblip-30014 133 10 from from ADP eblip-30014 133 11 all all DET eblip-30014 133 12 three three NUM eblip-30014 133 13 campuses campus NOUN eblip-30014 133 14 : : PUNCT eblip-30014 133 15 st st PROPN eblip-30014 133 16 . . PROPN eblip-30014 133 17 george george PROPN eblip-30014 133 18 , , PUNCT eblip-30014 133 19 mississauga mississauga PROPN eblip-30014 133 20 , , PUNCT eblip-30014 133 21 and and CCONJ eblip-30014 133 22 scarborough scarborough PROPN eblip-30014 133 23 . . PUNCT eblip-30014 134 1 any any DET eblip-30014 134 2 hits hit NOUN eblip-30014 134 3 found find VERB eblip-30014 134 4 were be AUX eblip-30014 134 5 recorded record VERB eblip-30014 134 6 with with ADP eblip-30014 134 7 the the DET eblip-30014 134 8 hit hit NOUN eblip-30014 134 9 type type NOUN eblip-30014 134 10 “ " PUNCT eblip-30014 134 11 course course NOUN eblip-30014 134 12 code code NOUN eblip-30014 134 13 . . PUNCT eblip-30014 134 14 ” " PUNCT eblip-30014 134 15     SPACE eblip-30014 135 1 the the DET eblip-30014 135 2 mention mention NOUN eblip-30014 135 3 of of ADP eblip-30014 135 4 potential potential ADJ eblip-30014 135 5 file file NOUN eblip-30014 135 6 extensions extension NOUN eblip-30014 135 7 was be AUX eblip-30014 135 8 of of ADP eblip-30014 135 9 interest interest NOUN eblip-30014 135 10 when when SCONJ eblip-30014 135 11 analyzing analyze VERB eblip-30014 135 12 transcripts transcript NOUN eblip-30014 135 13 . . PUNCT eblip-30014 136 1 a a DET eblip-30014 136 2 regular regular ADJ eblip-30014 136 3 expression expression NOUN eblip-30014 136 4 was be AUX eblip-30014 136 5 used use VERB eblip-30014 136 6 to to PART eblip-30014 136 7 search search VERB eblip-30014 136 8 through through ADP eblip-30014 136 9 each each DET eblip-30014 136 10 message message NOUN eblip-30014 136 11 and and CCONJ eblip-30014 136 12 identify identify VERB eblip-30014 136 13 patterns pattern NOUN eblip-30014 136 14 like like ADP eblip-30014 136 15 those those PRON eblip-30014 136 16 of of ADP eblip-30014 136 17 file file NOUN eblip-30014 136 18 extensions extension NOUN eblip-30014 136 19 . . PUNCT eblip-30014 137 1 the the DET eblip-30014 137 2 regular regular ADJ eblip-30014 137 3 expression expression NOUN eblip-30014 137 4 searched search VERB eblip-30014 137 5 for for ADP eblip-30014 137 6 two two NUM eblip-30014 137 7 to to PART eblip-30014 137 8 five five NUM eblip-30014 137 9 lowercase lowercase NOUN eblip-30014 137 10 letters letter NOUN eblip-30014 137 11 preceded precede VERB eblip-30014 137 12 by by ADP eblip-30014 137 13 a a DET eblip-30014 137 14 " " PUNCT eblip-30014 137 15 . . PUNCT eblip-30014 137 16 " " PUNCT eblip-30014 137 17 and and CCONJ eblip-30014 137 18 succeeded succeed VERB eblip-30014 137 19 by by ADP eblip-30014 137 20 a a DET eblip-30014 137 21 space space NOUN eblip-30014 137 22 or or CCONJ eblip-30014 137 23 the the DET eblip-30014 137 24 end end NOUN eblip-30014 137 25 of of ADP eblip-30014 137 26 a a DET eblip-30014 137 27 sentence sentence NOUN eblip-30014 137 28 . . PUNCT eblip-30014 138 1 such such ADJ eblip-30014 138 2 extensions extension NOUN eblip-30014 138 3 are be AUX eblip-30014 138 4 also also ADV eblip-30014 138 5 commonly commonly ADV eblip-30014 138 6 seen see VERB eblip-30014 138 7 in in ADP eblip-30014 138 8 web web NOUN eblip-30014 138 9 domain domain NOUN eblip-30014 138 10 names name NOUN eblip-30014 138 11 , , PUNCT eblip-30014 138 12 so so SCONJ eblip-30014 138 13 common common ADJ eblip-30014 138 14 domain domain NOUN eblip-30014 138 15 names name NOUN eblip-30014 138 16 such such ADJ eblip-30014 138 17 as as ADP eblip-30014 138 18 .com .com PROPN eblip-30014 138 19 , , PUNCT eblip-30014 138 20 .ca .ca NUM eblip-30014 138 21 , , PUNCT eblip-30014 138 22 and and CCONJ eblip-30014 138 23 .org .org PROPN eblip-30014 138 24 were be AUX eblip-30014 138 25 not not PART eblip-30014 138 26 included include VERB eblip-30014 138 27 as as ADP eblip-30014 138 28 file file NOUN eblip-30014 138 29 extensions extension NOUN eblip-30014 138 30 . . PUNCT eblip-30014 139 1 any any DET eblip-30014 139 2 hits hit NOUN eblip-30014 139 3 found find VERB eblip-30014 139 4 were be AUX eblip-30014 139 5 recorded record VERB eblip-30014 139 6 with with ADP eblip-30014 139 7 the the DET eblip-30014 139 8 hit hit NOUN eblip-30014 139 9 type type NOUN eblip-30014 139 10 " " PUNCT eblip-30014 139 11 file file NOUN eblip-30014 139 12 extension extension NOUN eblip-30014 139 13 . . PUNCT eblip-30014 139 14 " " PUNCT eblip-30014 139 15     SPACE eblip-30014 139 16 as as ADP eblip-30014 139 17 part part NOUN eblip-30014 139 18 of of ADP eblip-30014 139 19 the the DET eblip-30014 139 20 process process NOUN eblip-30014 139 21 , , PUNCT eblip-30014 139 22 the the DET eblip-30014 139 23 query query NOUN eblip-30014 139 24 terms term NOUN eblip-30014 139 25 needed need VERB eblip-30014 139 26 to to PART eblip-30014 139 27 be be AUX eblip-30014 139 28 modified modify VERB eblip-30014 139 29 and and CCONJ eblip-30014 139 30 qualified qualified ADJ eblip-30014 139 31 in in ADP eblip-30014 139 32 the the DET eblip-30014 139 33 following following ADJ eblip-30014 139 34 ways way NOUN eblip-30014 139 35 : : PUNCT eblip-30014 139 36     SPACE eblip-30014 139 37 · · PUNCT eblip-30014 139 38                 SPACE eblip-30014 139 39 the the DET eblip-30014 139 40 terms term NOUN eblip-30014 139 41 " " PUNCT eblip-30014 139 42 utsc.utoronto.ca utsc.utoronto.ca NOUN eblip-30014 139 43 " " PUNCT eblip-30014 139 44 and and CCONJ eblip-30014 139 45 " " PUNCT eblip-30014 139 46 utoronto.ca utoronto.ca PROPN eblip-30014 139 47 " " PUNCT eblip-30014 139 48 were be AUX eblip-30014 139 49 intended intend VERB eblip-30014 139 50 to to PART eblip-30014 139 51 be be AUX eblip-30014 139 52 recorded record VERB eblip-30014 139 53 as as ADP eblip-30014 139 54 parts part NOUN eblip-30014 139 55 of of ADP eblip-30014 139 56 urls url NOUN eblip-30014 139 57 , , PUNCT eblip-30014 139 58 so so ADV eblip-30014 139 59 the the DET eblip-30014 139 60 regular regular ADJ eblip-30014 139 61 expression expression NOUN eblip-30014 139 62 pattern pattern NOUN eblip-30014 139 63 was be AUX eblip-30014 139 64 adjusted adjust VERB eblip-30014 139 65 when when SCONJ eblip-30014 139 66 searching search VERB eblip-30014 139 67 for for ADP eblip-30014 139 68 these these DET eblip-30014 139 69 terms term NOUN eblip-30014 139 70 to to PART eblip-30014 139 71 unconditionally unconditionally ADV eblip-30014 139 72 include include VERB eblip-30014 139 73 any any DET eblip-30014 139 74 mention mention NOUN eblip-30014 139 75 of of ADP eblip-30014 139 76 these these DET eblip-30014 139 77 terms term NOUN eblip-30014 139 78 . . PUNCT eblip-30014 140 1 · · PUNCT eblip-30014 140 2                 SPACE eblip-30014 140 3 to to PART eblip-30014 140 4 group group VERB eblip-30014 140 5 together together ADV eblip-30014 140 6 matches match NOUN eblip-30014 140 7 of of ADP eblip-30014 140 8 " " PUNCT eblip-30014 140 9 library library NOUN eblip-30014 140 10 , , PUNCT eblip-30014 140 11 " " PUNCT eblip-30014 140 12 " " PUNCT eblip-30014 140 13 librarian librarian ADJ eblip-30014 140 14 , , PUNCT eblip-30014 140 15 " " PUNCT eblip-30014 140 16 and and CCONJ eblip-30014 140 17 any any DET eblip-30014 140 18 similar similar ADJ eblip-30014 140 19 terms term NOUN eblip-30014 140 20 , , PUNCT eblip-30014 140 21 the the DET eblip-30014 140 22 term term NOUN eblip-30014 140 23 " " PUNCT eblip-30014 140 24 librar librar NOUN eblip-30014 140 25 " " PUNCT eblip-30014 140 26 was be AUX eblip-30014 140 27 used use VERB eblip-30014 140 28 for for ADP eblip-30014 140 29 querying query VERB eblip-30014 140 30 . . PUNCT eblip-30014 141 1 · · PUNCT eblip-30014 141 2                 SPACE eblip-30014 141 3 a a DET eblip-30014 141 4 specific specific ADJ eblip-30014 141 5 string string NOUN eblip-30014 141 6 search search NOUN eblip-30014 141 7 was be AUX eblip-30014 141 8 used use VERB eblip-30014 141 9 to to PART eblip-30014 141 10 group group VERB eblip-30014 141 11 together together ADV eblip-30014 141 12 " " PUNCT eblip-30014 141 13 reference reference NOUN eblip-30014 141 14 " " PUNCT eblip-30014 141 15 , , PUNCT eblip-30014 141 16 " " PUNCT eblip-30014 141 17 references reference NOUN eblip-30014 141 18 " " PUNCT eblip-30014 141 19 , , PUNCT eblip-30014 141 20 and and CCONJ eblip-30014 141 21 similar similar ADJ eblip-30014 141 22 terms term NOUN eblip-30014 141 23 . . PUNCT eblip-30014 142 1 a a DET eblip-30014 142 2 similar similar ADJ eblip-30014 142 3 process process NOUN eblip-30014 142 4 was be AUX eblip-30014 142 5 used use VERB eblip-30014 142 6 for for ADP eblip-30014 142 7 the the DET eblip-30014 142 8 terms term NOUN eblip-30014 142 9 " " PUNCT eblip-30014 142 10 citation citation NOUN eblip-30014 142 11 " " PUNCT eblip-30014 142 12 and and CCONJ eblip-30014 142 13 " " PUNCT eblip-30014 142 14 protocol protocol NOUN eblip-30014 142 15 . . PUNCT eblip-30014 142 16 " " PUNCT eblip-30014 143 1 · · PUNCT eblip-30014 143 2                 SPACE eblip-30014 143 3 the the DET eblip-30014 143 4 terms term NOUN eblip-30014 143 5 " " PUNCT eblip-30014 143 6 nvivo nvivo ADJ eblip-30014 143 7 " " PUNCT eblip-30014 143 8 and and CCONJ eblip-30014 143 9 " " PUNCT eblip-30014 143 10 nvivohub nvivohub NOUN eblip-30014 143 11 " " PUNCT eblip-30014 143 12 were be AUX eblip-30014 143 13 grouped group VERB eblip-30014 143 14 together together ADV eblip-30014 143 15 . . PUNCT eblip-30014 144 1 · · PUNCT eblip-30014 144 2                 SPACE eblip-30014 144 3 an an DET eblip-30014 144 4 alternative alternative ADJ eblip-30014 144 5 regular regular ADJ eblip-30014 144 6 expression expression NOUN eblip-30014 144 7 was be AUX eblip-30014 144 8 used use VERB eblip-30014 144 9 to to PART eblip-30014 144 10 query query VERB eblip-30014 144 11 abbreviations abbreviation NOUN eblip-30014 144 12 of of ADP eblip-30014 144 13 a a DET eblip-30014 144 14 master master NOUN eblip-30014 144 15 ’s ’s PART eblip-30014 144 16 degree degree NOUN eblip-30014 144 17 . . PUNCT eblip-30014 145 1 · · PUNCT eblip-30014 145 2                 SPACE eblip-30014 145 3 an an DET eblip-30014 145 4 alternative alternative ADJ eblip-30014 145 5 regular regular ADJ eblip-30014 145 6 expression expression NOUN eblip-30014 145 7 was be AUX eblip-30014 145 8 used use VERB eblip-30014 145 9 to to PART eblip-30014 145 10 query query VERB eblip-30014 145 11 abbreviations abbreviation NOUN eblip-30014 145 12 of of ADP eblip-30014 145 13 a a DET eblip-30014 145 14 master master NOUN eblip-30014 145 15 's 's PART eblip-30014 145 16 in in ADP eblip-30014 145 17 science science NOUN eblip-30014 145 18 degree degree NOUN eblip-30014 145 19 . . PUNCT eblip-30014 145 20     SPACE eblip-30014 146 1 natural natural ADJ eblip-30014 146 2 language language NOUN eblip-30014 146 3 processing processing NOUN eblip-30014 146 4     SPACE eblip-30014 146 5 while while SCONJ eblip-30014 146 6 refining refine VERB eblip-30014 146 7 the the DET eblip-30014 146 8 approach approach NOUN eblip-30014 146 9 , , PUNCT eblip-30014 146 10 it it PRON eblip-30014 146 11 was be AUX eblip-30014 146 12 determined determine VERB eblip-30014 146 13 that that SCONJ eblip-30014 146 14 it it PRON eblip-30014 146 15 might might AUX eblip-30014 146 16 be be AUX eblip-30014 146 17 possible possible ADJ eblip-30014 146 18 to to PART eblip-30014 146 19 use use VERB eblip-30014 146 20 the the DET eblip-30014 146 21 popular popular ADJ eblip-30014 146 22 spacy spacy PROPN eblip-30014 146 23 python python PROPN eblip-30014 146 24 library library NOUN eblip-30014 146 25 to to PART eblip-30014 146 26 do do VERB eblip-30014 146 27 automated automate VERB eblip-30014 146 28 analysis analysis NOUN eblip-30014 146 29 of of ADP eblip-30014 146 30 the the DET eblip-30014 146 31 chat chat NOUN eblip-30014 146 32 transcripts transcript NOUN eblip-30014 146 33 and and CCONJ eblip-30014 146 34 surface surface NOUN eblip-30014 146 35 common common ADJ eblip-30014 146 36 topics topic NOUN eblip-30014 146 37 in in ADP eblip-30014 146 38 the the DET eblip-30014 146 39 corpus corpus NOUN eblip-30014 146 40 ; ; PUNCT eblip-30014 146 41 it it PRON eblip-30014 146 42 is be AUX eblip-30014 146 43 believed believe VERB eblip-30014 146 44 that that SCONJ eblip-30014 146 45 this this PRON eblip-30014 146 46 helps help VERB eblip-30014 146 47 in in ADP eblip-30014 146 48 determining determine VERB eblip-30014 146 49 the the DET eblip-30014 146 50 ratio ratio NOUN eblip-30014 146 51 of of ADP eblip-30014 146 52 common common ADJ eblip-30014 146 53 topics topic NOUN eblip-30014 146 54 in in ADP eblip-30014 146 55 chat chat NOUN eblip-30014 146 56 transcripts transcript NOUN eblip-30014 146 57 . . PUNCT eblip-30014 147 1 each each DET eblip-30014 147 2 transcript transcript NOUN eblip-30014 147 3 was be AUX eblip-30014 147 4 analyzed analyze VERB eblip-30014 147 5 by by ADP eblip-30014 147 6 an an DET eblip-30014 147 7 english english ADJ eblip-30014 147 8 natural natural ADJ eblip-30014 147 9 language language NOUN eblip-30014 147 10 processing processing NOUN eblip-30014 147 11 pipeline pipeline NOUN eblip-30014 147 12 ( ( PUNCT eblip-30014 147 13 referred refer VERB eblip-30014 147 14 to to ADP eblip-30014 147 15 as as ADP eblip-30014 147 16 " " PUNCT eblip-30014 147 17 en_core_web_sm en_core_web_sm NOUN eblip-30014 147 18 " " PUNCT eblip-30014 147 19 by by ADP eblip-30014 147 20 spacy spacy NOUN eblip-30014 147 21 ) ) PUNCT eblip-30014 147 22 to to PART eblip-30014 147 23 analyze analyze VERB eblip-30014 147 24 potential potential ADJ eblip-30014 147 25 proper proper ADJ eblip-30014 147 26 nouns noun NOUN eblip-30014 147 27 , , PUNCT eblip-30014 147 28 and and CCONJ eblip-30014 147 29 each each DET eblip-30014 147 30 proper proper ADJ eblip-30014 147 31 noun noun NOUN eblip-30014 147 32 was be AUX eblip-30014 147 33 recorded record VERB eblip-30014 147 34 as as ADP eblip-30014 147 35 a a DET eblip-30014 147 36 hit hit NOUN eblip-30014 147 37 with with ADP eblip-30014 147 38 hit hit ADJ eblip-30014 147 39 type type NOUN eblip-30014 147 40 " " PUNCT eblip-30014 147 41 proper proper ADJ eblip-30014 147 42 noun noun NOUN eblip-30014 147 43 . . PUNCT eblip-30014 147 44 " " PUNCT eblip-30014 148 1 additionally additionally ADV eblip-30014 148 2 , , PUNCT eblip-30014 148 3 the the DET eblip-30014 148 4 type type NOUN eblip-30014 148 5 of of ADP eblip-30014 148 6 proper proper ADJ eblip-30014 148 7 noun noun NOUN eblip-30014 148 8 identified identify VERB eblip-30014 148 9 by by ADP eblip-30014 148 10 spacy spacy NOUN eblip-30014 148 11 was be AUX eblip-30014 148 12 also also ADV eblip-30014 148 13 recorded record VERB eblip-30014 148 14 . . PUNCT eblip-30014 149 1 proper proper ADJ eblip-30014 149 2 nouns noun NOUN eblip-30014 149 3 were be AUX eblip-30014 149 4 analyzed analyze VERB eblip-30014 149 5 by by ADP eblip-30014 149 6 the the DET eblip-30014 149 7 pipeline pipeline NOUN eblip-30014 149 8 based base VERB eblip-30014 149 9 on on ADP eblip-30014 149 10 the the DET eblip-30014 149 11 full full ADJ eblip-30014 149 12 context context NOUN eblip-30014 149 13 of of ADP eblip-30014 149 14 the the DET eblip-30014 149 15 chat chat NOUN eblip-30014 149 16 transcript transcript NOUN eblip-30014 149 17 . . PUNCT eblip-30014 150 1 the the DET eblip-30014 150 2 usage usage NOUN eblip-30014 150 3 of of ADP eblip-30014 150 4 an an DET eblip-30014 150 5 additional additional ADJ eblip-30014 150 6 library library NOUN eblip-30014 150 7 ( ( PUNCT eblip-30014 150 8 gensim gensim NOUN eblip-30014 150 9 ) ) PUNCT eblip-30014 150 10 to to PART eblip-30014 150 11 analyze analyze VERB eblip-30014 150 12 topic topic NOUN eblip-30014 150 13 keywords keyword NOUN eblip-30014 150 14 was be AUX eblip-30014 150 15 considered consider VERB eblip-30014 150 16 ; ; PUNCT eblip-30014 150 17 however however ADV eblip-30014 150 18 , , PUNCT eblip-30014 150 19 its its PRON eblip-30014 150 20 functionality functionality NOUN eblip-30014 150 21 was be AUX eblip-30014 150 22 very very ADV eblip-30014 150 23 similar similar ADJ eblip-30014 150 24 to to ADP eblip-30014 150 25 that that PRON eblip-30014 150 26 of of ADP eblip-30014 150 27 spacy spacy NOUN eblip-30014 150 28 in in ADP eblip-30014 150 29 identifying identify VERB eblip-30014 150 30 proper proper ADJ eblip-30014 150 31 nouns noun NOUN eblip-30014 150 32 . . PUNCT eblip-30014 151 1 all all DET eblip-30014 151 2 remaining remain VERB eblip-30014 151 3 data datum NOUN eblip-30014 151 4 were be AUX eblip-30014 151 5 exported export VERB eblip-30014 151 6 to to ADP eblip-30014 151 7 a a DET eblip-30014 151 8 tableau tableau PROPN eblip-30014 151 9 software software NOUN eblip-30014 151 10 workbook workbook NOUN eblip-30014 151 11 to to PART eblip-30014 151 12 be be AUX eblip-30014 151 13 visualized visualize VERB eblip-30014 151 14 in in ADP eblip-30014 151 15 multiple multiple ADJ eblip-30014 151 16 interactive interactive ADJ eblip-30014 151 17 ways way NOUN eblip-30014 151 18 . . PUNCT eblip-30014 152 1 the the DET eblip-30014 152 2 types type NOUN eblip-30014 152 3 of of ADP eblip-30014 152 4 insight insight NOUN eblip-30014 152 5 gleaned glean VERB eblip-30014 152 6 from from ADP eblip-30014 152 7 the the DET eblip-30014 152 8 visualizations visualization NOUN eblip-30014 152 9 developed develop VERB eblip-30014 152 10 were be AUX eblip-30014 152 11 broad broad ADJ eblip-30014 152 12 in in ADP eblip-30014 152 13 scope scope NOUN eblip-30014 152 14 . . PUNCT eblip-30014 152 15     SPACE eblip-30014 153 1 results result VERB eblip-30014 153 2     SPACE eblip-30014 153 3 using use VERB eblip-30014 153 4 the the DET eblip-30014 153 5 processed process VERB eblip-30014 153 6 data datum NOUN eblip-30014 153 7 , , PUNCT eblip-30014 153 8 the the DET eblip-30014 153 9 team team NOUN eblip-30014 153 10 was be AUX eblip-30014 153 11 able able ADJ eblip-30014 153 12 to to PART eblip-30014 153 13 derive derive VERB eblip-30014 153 14 simple simple ADJ eblip-30014 153 15 counts count NOUN eblip-30014 153 16 like like ADP eblip-30014 153 17 the the DET eblip-30014 153 18 volume volume NOUN eblip-30014 153 19 of of ADP eblip-30014 153 20 chats chat NOUN eblip-30014 153 21 from from ADP eblip-30014 153 22 the the DET eblip-30014 153 23 queues queue NOUN eblip-30014 153 24 for for ADP eblip-30014 153 25 each each DET eblip-30014 153 26 participating participate VERB eblip-30014 153 27 institution institution NOUN eblip-30014 153 28 . . PUNCT eblip-30014 154 1 the the DET eblip-30014 154 2 data datum NOUN eblip-30014 154 3 also also ADV eblip-30014 154 4 illustrated illustrate VERB eblip-30014 154 5 the the DET eblip-30014 154 6 sharp sharp ADJ eblip-30014 154 7 growth growth NOUN eblip-30014 154 8 in in ADP eblip-30014 154 9 chat chat NOUN eblip-30014 154 10 activity activity NOUN eblip-30014 154 11 at at ADP eblip-30014 154 12 the the DET eblip-30014 154 13 beginning beginning NOUN eblip-30014 154 14 of of ADP eblip-30014 154 15 the the DET eblip-30014 154 16 covid-19 covid-19 PROPN eblip-30014 154 17 pandemic pandemic NOUN eblip-30014 154 18 across across ADP eblip-30014 154 19 all all DET eblip-30014 154 20 queues queue NOUN eblip-30014 154 21 . . PUNCT eblip-30014 155 1 the the DET eblip-30014 155 2 team team NOUN eblip-30014 155 3 was be AUX eblip-30014 155 4 also also ADV eblip-30014 155 5 able able ADJ eblip-30014 155 6 to to PART eblip-30014 155 7 determine determine VERB eblip-30014 155 8 the the DET eblip-30014 155 9 percentage percentage NOUN eblip-30014 155 10 of of ADP eblip-30014 155 11 chats chat NOUN eblip-30014 155 12 that that PRON eblip-30014 155 13 were be AUX eblip-30014 155 14 answered answer VERB eblip-30014 155 15 by by ADP eblip-30014 155 16 librarians librarian NOUN eblip-30014 155 17 , , PUNCT eblip-30014 155 18 technicians technician NOUN eblip-30014 155 19 , , PUNCT eblip-30014 155 20 and and CCONJ eblip-30014 155 21 student student NOUN eblip-30014 155 22 workers worker NOUN eblip-30014 155 23 in in ADP eblip-30014 155 24 the the DET eblip-30014 155 25 university university PROPN eblip-30014 155 26 of of ADP eblip-30014 155 27 toronto toronto PROPN eblip-30014 155 28 system system NOUN eblip-30014 155 29 . . PUNCT eblip-30014 156 1 tableau tableau PROPN eblip-30014 156 2 provides provide VERB eblip-30014 156 3 affordances affordance NOUN eblip-30014 156 4 for for SCONJ eblip-30014 156 5 data datum NOUN eblip-30014 156 6 to to PART eblip-30014 156 7 be be AUX eblip-30014 156 8 reviewed review VERB eblip-30014 156 9 by by ADP eblip-30014 156 10 time time NOUN eblip-30014 156 11 period period NOUN eblip-30014 156 12 . . PUNCT eblip-30014 157 1 this this DET eblip-30014 157 2 approach approach NOUN eblip-30014 157 3 permits permit VERB eblip-30014 157 4 a a DET eblip-30014 157 5 deeper deep ADJ eblip-30014 157 6 understanding understanding NOUN eblip-30014 157 7 of of ADP eblip-30014 157 8 the the DET eblip-30014 157 9 chat chat NOUN eblip-30014 157 10 activity activity NOUN eblip-30014 157 11 of of ADP eblip-30014 157 12 different different ADJ eblip-30014 157 13 types type NOUN eblip-30014 157 14 of of ADP eblip-30014 157 15 staff staff NOUN eblip-30014 157 16 , , PUNCT eblip-30014 157 17 which which PRON eblip-30014 157 18 has have VERB eblip-30014 157 19 implications implication NOUN eblip-30014 157 20 for for ADP eblip-30014 157 21 training training NOUN eblip-30014 157 22 and and CCONJ eblip-30014 157 23 scheduling scheduling NOUN eblip-30014 157 24 . . PUNCT eblip-30014 157 25     SPACE eblip-30014 158 1 the the DET eblip-30014 158 2 team team NOUN eblip-30014 158 3 also also ADV eblip-30014 158 4 determined determine VERB eblip-30014 158 5 the the DET eblip-30014 158 6 volume volume NOUN eblip-30014 158 7 of of ADP eblip-30014 158 8 chats chat NOUN eblip-30014 158 9 responded respond VERB eblip-30014 158 10 to to ADP eblip-30014 158 11 by by ADP eblip-30014 158 12 operators operator NOUN eblip-30014 158 13 at at ADP eblip-30014 158 14 each each PRON eblip-30014 158 15 of of ADP eblip-30014 158 16 the the DET eblip-30014 158 17 participating participate VERB eblip-30014 158 18 institutions institution NOUN eblip-30014 158 19 across across ADP eblip-30014 158 20 the the DET eblip-30014 158 21 consortium consortium NOUN eblip-30014 158 22 , , PUNCT eblip-30014 158 23 as as ADV eblip-30014 158 24 well well ADV eblip-30014 158 25 as as ADP eblip-30014 158 26 the the DET eblip-30014 158 27 alignment alignment NOUN eblip-30014 158 28 of of ADP eblip-30014 158 29 the the DET eblip-30014 158 30 institutional institutional ADJ eblip-30014 158 31 affiliations affiliation NOUN eblip-30014 158 32 of of ADP eblip-30014 158 33 users user NOUN eblip-30014 158 34 and and CCONJ eblip-30014 158 35 operators operator NOUN eblip-30014 158 36 across across ADP eblip-30014 158 37 the the DET eblip-30014 158 38 service service NOUN eblip-30014 158 39 . . PUNCT eblip-30014 159 1 consequently consequently ADV eblip-30014 159 2 , , PUNCT eblip-30014 159 3 it it PRON eblip-30014 159 4 was be AUX eblip-30014 159 5 possible possible ADJ eblip-30014 159 6 to to PART eblip-30014 159 7 understand understand VERB eblip-30014 159 8 the the DET eblip-30014 159 9 extent extent NOUN eblip-30014 159 10 to to PART eblip-30014 159 11 which which PRON eblip-30014 159 12 university university NOUN eblip-30014 159 13 of of ADP eblip-30014 159 14 toronto toronto PROPN eblip-30014 159 15 questions question NOUN eblip-30014 159 16 were be AUX eblip-30014 159 17 responded respond VERB eblip-30014 159 18 to to ADP eblip-30014 159 19 by by ADP eblip-30014 159 20 local local ADJ eblip-30014 159 21 operators operator NOUN eblip-30014 159 22 . . PUNCT eblip-30014 159 23     SPACE eblip-30014 160 1 the the DET eblip-30014 160 2 top top ADJ eblip-30014 160 3 referring refer VERB eblip-30014 160 4 urls url NOUN eblip-30014 160 5 for for ADP eblip-30014 160 6 the the DET eblip-30014 160 7 service service NOUN eblip-30014 160 8 over over ADP eblip-30014 160 9 time time NOUN eblip-30014 160 10 were be AUX eblip-30014 160 11 also also ADV eblip-30014 160 12 identified identify VERB eblip-30014 160 13 , , PUNCT eblip-30014 160 14 with with ADP eblip-30014 160 15 and and CCONJ eblip-30014 160 16 without without ADP eblip-30014 160 17 subdomains subdomain NOUN eblip-30014 160 18 , , PUNCT eblip-30014 160 19 as as ADV eblip-30014 160 20 well well ADV eblip-30014 160 21 as as ADP eblip-30014 160 22 the the DET eblip-30014 160 23 most most ADV eblip-30014 160 24 common common ADJ eblip-30014 160 25 course course NOUN eblip-30014 160 26 codes code NOUN eblip-30014 160 27 in in ADP eblip-30014 160 28 chat chat NOUN eblip-30014 160 29 logs log NOUN eblip-30014 160 30 over over ADP eblip-30014 160 31 time time NOUN eblip-30014 160 32 . . PUNCT eblip-30014 161 1 course course NOUN eblip-30014 161 2 code code NOUN eblip-30014 161 3 data datum NOUN eblip-30014 161 4 were be AUX eblip-30014 161 5 illuminating illuminate VERB eblip-30014 161 6 , , PUNCT eblip-30014 161 7 revealing reveal VERB eblip-30014 161 8 which which PRON eblip-30014 161 9 departments department NOUN eblip-30014 161 10 inspired inspire VERB eblip-30014 161 11 the the DET eblip-30014 161 12 largest large ADJ eblip-30014 161 13 number number NOUN eblip-30014 161 14 of of ADP eblip-30014 161 15 course course NOUN eblip-30014 161 16 - - PUNCT eblip-30014 161 17 specific specific ADJ eblip-30014 161 18 questions question NOUN eblip-30014 161 19 , , PUNCT eblip-30014 161 20 and and CCONJ eblip-30014 161 21 from from ADP eblip-30014 161 22 which which DET eblip-30014 161 23 campus campus NOUN eblip-30014 161 24 . . PUNCT eblip-30014 162 1 for for ADP eblip-30014 162 2 example example NOUN eblip-30014 162 3 , , PUNCT eblip-30014 162 4 users user NOUN eblip-30014 162 5 identifying identify VERB eblip-30014 162 6 themselves themselves PRON eblip-30014 162 7 as as ADP eblip-30014 162 8 coming come VERB eblip-30014 162 9 from from ADP eblip-30014 162 10 a a DET eblip-30014 162 11 particular particular ADJ eblip-30014 162 12 course course NOUN eblip-30014 162 13 came come VERB eblip-30014 162 14 overwhelmingly overwhelmingly ADV eblip-30014 162 15 from from ADP eblip-30014 162 16 biology biology NOUN eblip-30014 162 17 departments department NOUN eblip-30014 162 18 over over ADP eblip-30014 162 19 the the DET eblip-30014 162 20 time time NOUN eblip-30014 162 21 period period NOUN eblip-30014 162 22 represented represent VERB eblip-30014 162 23 by by ADP eblip-30014 162 24 the the DET eblip-30014 162 25 corpus corpus NOUN eblip-30014 162 26 being be AUX eblip-30014 162 27 analyzed analyze VERB eblip-30014 162 28 . . PUNCT eblip-30014 162 29     SPACE eblip-30014 163 1 top top ADJ eblip-30014 163 2 query query NOUN eblip-30014 163 3 hit hit VERB eblip-30014 163 4 terms term NOUN eblip-30014 163 5 were be AUX eblip-30014 163 6 " " PUNCT eblip-30014 163 7 apa apa PROPN eblip-30014 163 8 " " PUNCT eblip-30014 163 9 and and CCONJ eblip-30014 163 10 " " PUNCT eblip-30014 163 11 reference reference NOUN eblip-30014 163 12 . . PUNCT eblip-30014 163 13 " " PUNCT eblip-30014 164 1 top top ADJ eblip-30014 164 2 popular popular ADJ eblip-30014 164 3 proper proper ADJ eblip-30014 164 4 nouns noun NOUN eblip-30014 164 5 from from ADP eblip-30014 164 6 the the DET eblip-30014 164 7 chats chat NOUN eblip-30014 164 8 included include VERB eblip-30014 164 9 popular popular ADJ eblip-30014 164 10 databases database NOUN eblip-30014 164 11 , , PUNCT eblip-30014 164 12 such such ADJ eblip-30014 164 13 as as ADP eblip-30014 164 14 " " PUNCT eblip-30014 164 15 proquest proquest PROPN eblip-30014 164 16 , , PUNCT eblip-30014 164 17 " " PUNCT eblip-30014 164 18 suggesting suggest VERB eblip-30014 164 19 that that SCONJ eblip-30014 164 20 many many ADJ eblip-30014 164 21 patrons patron NOUN eblip-30014 164 22 are be AUX eblip-30014 164 23 sourcing source VERB eblip-30014 164 24 help help NOUN eblip-30014 164 25 with with ADP eblip-30014 164 26 vendor vendor NOUN eblip-30014 164 27 - - PUNCT eblip-30014 164 28 provided provide VERB eblip-30014 164 29 databases database NOUN eblip-30014 164 30 . . PUNCT eblip-30014 165 1 most most ADJ eblip-30014 165 2 of of ADP eblip-30014 165 3 the the DET eblip-30014 165 4 terms term NOUN eblip-30014 165 5 in in ADP eblip-30014 165 6 our our PRON eblip-30014 165 7 targeted target VERB eblip-30014 165 8 search search NOUN eblip-30014 165 9 pertaining pertain VERB eblip-30014 165 10 to to ADP eblip-30014 165 11 data datum NOUN eblip-30014 165 12 and and CCONJ eblip-30014 165 13 digital digital ADJ eblip-30014 165 14 scholarship scholarship NOUN eblip-30014 165 15 topics topic NOUN eblip-30014 165 16 were be AUX eblip-30014 165 17 not not PART eblip-30014 165 18 discovered discover VERB eblip-30014 165 19 in in ADP eblip-30014 165 20 the the DET eblip-30014 165 21 corpus corpus NOUN eblip-30014 165 22 . . PUNCT eblip-30014 166 1 terms term NOUN eblip-30014 166 2 that that PRON eblip-30014 166 3 did do AUX eblip-30014 166 4 appear appear VERB eblip-30014 166 5 within within ADP eblip-30014 166 6 conversations conversation NOUN eblip-30014 166 7 mainly mainly ADV eblip-30014 166 8 related relate VERB eblip-30014 166 9 to to ADP eblip-30014 166 10 specific specific ADJ eblip-30014 166 11 software software NOUN eblip-30014 166 12 for for ADP eblip-30014 166 13 which which PRON eblip-30014 166 14 the the DET eblip-30014 166 15 library library NOUN eblip-30014 166 16 negotiates negotiate VERB eblip-30014 166 17 licensing licensing NOUN eblip-30014 166 18 or or CCONJ eblip-30014 166 19 that that PRON eblip-30014 166 20 is be AUX eblip-30014 166 21 used use VERB eblip-30014 166 22 in in ADP eblip-30014 166 23 research research NOUN eblip-30014 166 24 , , PUNCT eblip-30014 166 25 such such ADJ eblip-30014 166 26 as as ADP eblip-30014 166 27 spss spss PROPN eblip-30014 166 28 . . PUNCT eblip-30014 167 1 in in ADP eblip-30014 167 2 addition addition NOUN eblip-30014 167 3 , , PUNCT eblip-30014 167 4 the the DET eblip-30014 167 5 census census NOUN eblip-30014 167 6 was be AUX eblip-30014 167 7 a a DET eblip-30014 167 8 topic topic NOUN eblip-30014 167 9 of of ADP eblip-30014 167 10 several several ADJ eblip-30014 167 11 chats chat NOUN eblip-30014 167 12 , , PUNCT eblip-30014 167 13 suggesting suggest VERB eblip-30014 167 14 that that SCONJ eblip-30014 167 15 sourcing source VERB eblip-30014 167 16 government government NOUN eblip-30014 167 17 - - PUNCT eblip-30014 167 18 published publish VERB eblip-30014 167 19 data data NOUN eblip-30014 167 20 is be AUX eblip-30014 167 21 of of ADP eblip-30014 167 22 interest interest NOUN eblip-30014 167 23 to to ADP eblip-30014 167 24 patrons patron NOUN eblip-30014 167 25 using use VERB eblip-30014 167 26 the the DET eblip-30014 167 27 chat chat PROPN eblip-30014 167 28 service service NOUN eblip-30014 167 29 . . PUNCT eblip-30014 168 1 interest interest NOUN eblip-30014 168 2 in in ADP eblip-30014 168 3 the the DET eblip-30014 168 4 census census NOUN eblip-30014 168 5 may may AUX eblip-30014 168 6 have have AUX eblip-30014 168 7 been be AUX eblip-30014 168 8 increased increase VERB eblip-30014 168 9 because because SCONJ eblip-30014 168 10 the the DET eblip-30014 168 11 2020 2020 NUM eblip-30014 168 12 census census NOUN eblip-30014 168 13 took take VERB eblip-30014 168 14 place place NOUN eblip-30014 168 15 during during ADP eblip-30014 168 16 the the DET eblip-30014 168 17 period period NOUN eblip-30014 168 18 of of ADP eblip-30014 168 19 data datum NOUN eblip-30014 168 20 analysis analysis NOUN eblip-30014 168 21 . . PUNCT eblip-30014 168 22     SPACE eblip-30014 169 1 the the DET eblip-30014 169 2 file file NOUN eblip-30014 169 3 extension extension NOUN eblip-30014 169 4 data datum NOUN eblip-30014 169 5 derived derive VERB eblip-30014 169 6 suggested suggest VERB eblip-30014 169 7 that that SCONJ eblip-30014 169 8 most most ADJ eblip-30014 169 9 files file NOUN eblip-30014 169 10 discussed discuss VERB eblip-30014 169 11 in in ADP eblip-30014 169 12 chat chat NOUN eblip-30014 169 13 related relate VERB eblip-30014 169 14 to to ADP eblip-30014 169 15 articles article NOUN eblip-30014 169 16 and and CCONJ eblip-30014 169 17 webpages webpage NOUN eblip-30014 169 18 , , PUNCT eblip-30014 169 19 as as ADV eblip-30014 169 20 well well ADV eblip-30014 169 21 as as ADP eblip-30014 169 22 citation citation NOUN eblip-30014 169 23 formats format NOUN eblip-30014 169 24 , , PUNCT eblip-30014 169 25 a a DET eblip-30014 169 26 conclusion conclusion NOUN eblip-30014 169 27 that that PRON eblip-30014 169 28 is be AUX eblip-30014 169 29 borne bear VERB eblip-30014 169 30 out out ADP eblip-30014 169 31 in in ADP eblip-30014 169 32 the the DET eblip-30014 169 33 dominance dominance NOUN eblip-30014 169 34 of of ADP eblip-30014 169 35 citation citation NOUN eblip-30014 169 36 formats format NOUN eblip-30014 169 37 as as ADP eblip-30014 169 38 a a DET eblip-30014 169 39 topic topic NOUN eblip-30014 169 40 in in ADP eblip-30014 169 41 the the DET eblip-30014 169 42 nlp nlp NOUN eblip-30014 169 43 processing processing NOUN eblip-30014 169 44 results result NOUN eblip-30014 169 45 . . PUNCT eblip-30014 169 46     SPACE eblip-30014 170 1 discussion discussion NOUN eblip-30014 170 2     SPACE eblip-30014 170 3 can can AUX eblip-30014 170 4 a a DET eblip-30014 170 5 toolchain toolchain NOUN eblip-30014 170 6 using use VERB eblip-30014 170 7 automatic automatic ADJ eblip-30014 170 8 and and CCONJ eblip-30014 170 9 nlp nlp NOUN eblip-30014 170 10 effectively effectively ADV eblip-30014 170 11 perform perform VERB eblip-30014 170 12 broad broad ADJ eblip-30014 170 13 topic topic NOUN eblip-30014 170 14 analysis analysis NOUN eblip-30014 170 15 of of ADP eblip-30014 170 16 chat chat NOUN eblip-30014 170 17 transcripts transcript NOUN eblip-30014 170 18 ? ? PUNCT eblip-30014 170 19     SPACE eblip-30014 171 1 the the DET eblip-30014 171 2 toolchain toolchain NOUN eblip-30014 171 3 developed develop VERB eblip-30014 171 4 for for ADP eblip-30014 171 5 the the DET eblip-30014 171 6 project project NOUN eblip-30014 171 7 was be AUX eblip-30014 171 8 able able ADJ eblip-30014 171 9 to to PART eblip-30014 171 10 process process VERB eblip-30014 171 11 the the DET eblip-30014 171 12 chat chat PROPN eblip-30014 171 13 transcripts transcript NOUN eblip-30014 171 14 , , PUNCT eblip-30014 171 15 identify identify VERB eblip-30014 171 16 query query NOUN eblip-30014 171 17 hits hit VERB eblip-30014 171 18 from from ADP eblip-30014 171 19 the the DET eblip-30014 171 20 list list NOUN eblip-30014 171 21 of of ADP eblip-30014 171 22 terms term NOUN eblip-30014 171 23 , , PUNCT eblip-30014 171 24 and and CCONJ eblip-30014 171 25 perform perform VERB eblip-30014 171 26 topical topical ADJ eblip-30014 171 27 analysis analysis NOUN eblip-30014 171 28 using use VERB eblip-30014 171 29 automatic automatic ADJ eblip-30014 171 30 and and CCONJ eblip-30014 171 31 natural natural ADJ eblip-30014 171 32 language language NOUN eblip-30014 171 33 processing processing NOUN eblip-30014 171 34 . . PUNCT eblip-30014 172 1 the the DET eblip-30014 172 2 process process NOUN eblip-30014 172 3 took take VERB eblip-30014 172 4 significantly significantly ADV eblip-30014 172 5 less less ADJ eblip-30014 172 6 time time NOUN eblip-30014 172 7 than than ADP eblip-30014 172 8 hand hand NOUN eblip-30014 172 9 coding coding NOUN eblip-30014 172 10 and and CCONJ eblip-30014 172 11 was be AUX eblip-30014 172 12 able able ADJ eblip-30014 172 13 to to PART eblip-30014 172 14 handle handle VERB eblip-30014 172 15 over over ADP eblip-30014 172 16 130,000 130,000 NUM eblip-30014 172 17 transcripts transcript NOUN eblip-30014 172 18 , , PUNCT eblip-30014 172 19 confirming confirm VERB eblip-30014 172 20 the the DET eblip-30014 172 21 benefits benefit NOUN eblip-30014 172 22 of of ADP eblip-30014 172 23 computational computational ADJ eblip-30014 172 24 analysis analysis NOUN eblip-30014 172 25 for for ADP eblip-30014 172 26 large large ADJ eblip-30014 172 27 datasets dataset NOUN eblip-30014 172 28 previously previously ADV eblip-30014 172 29 identified identify VERB eblip-30014 172 30 in in ADP eblip-30014 172 31 the the DET eblip-30014 172 32 literature literature NOUN eblip-30014 172 33 ( ( PUNCT eblip-30014 172 34 chen chen PROPN eblip-30014 172 35 & & CCONJ eblip-30014 172 36 wang wang PROPN eblip-30014 172 37 , , PUNCT eblip-30014 172 38 2019 2019 NUM eblip-30014 172 39 ; ; PUNCT eblip-30014 172 40 paulus paulus PROPN eblip-30014 172 41 & & CCONJ eblip-30014 172 42 friend friend NOUN eblip-30014 172 43 wise wise ADJ eblip-30014 172 44 , , PUNCT eblip-30014 172 45 2019a 2019a NUM eblip-30014 172 46 ; ; PUNCT eblip-30014 172 47 ozeran ozeran PROPN eblip-30014 172 48 & & CCONJ eblip-30014 172 49 martin martin PROPN eblip-30014 172 50 , , PUNCT eblip-30014 172 51 2019 2019 NUM eblip-30014 172 52 ) ) PUNCT eblip-30014 172 53 . . PUNCT eblip-30014 173 1 however however ADV eblip-30014 173 2 , , PUNCT eblip-30014 173 3 the the DET eblip-30014 173 4 programmatic programmatic ADJ eblip-30014 173 5 data datum NOUN eblip-30014 173 6 processing processing NOUN eblip-30014 173 7 needed need VERB eblip-30014 173 8 human human ADJ eblip-30014 173 9 mediation mediation NOUN eblip-30014 173 10 to to PART eblip-30014 173 11 interpret interpret VERB eblip-30014 173 12 the the DET eblip-30014 173 13 meaning meaning NOUN eblip-30014 173 14 of of ADP eblip-30014 173 15 some some DET eblip-30014 173 16 terms term NOUN eblip-30014 173 17 and and CCONJ eblip-30014 173 18 to to PART eblip-30014 173 19 fix fix VERB eblip-30014 173 20 inaccuracies inaccuracy NOUN eblip-30014 173 21 . . PUNCT eblip-30014 174 1 automatic automatic ADJ eblip-30014 174 2 processing processing NOUN eblip-30014 174 3 simplified simplify VERB eblip-30014 174 4 the the DET eblip-30014 174 5 anonymization anonymization NOUN eblip-30014 174 6 of of ADP eblip-30014 174 7 the the DET eblip-30014 174 8 chat chat NOUN eblip-30014 174 9 transcripts transcript NOUN eblip-30014 174 10 . . PUNCT eblip-30014 175 1 the the DET eblip-30014 175 2 nlp nlp NOUN eblip-30014 175 3 process process NOUN eblip-30014 175 4 was be AUX eblip-30014 175 5 very very ADV eblip-30014 175 6 successful successful ADJ eblip-30014 175 7 in in ADP eblip-30014 175 8 identifying identify VERB eblip-30014 175 9 potential potential ADJ eblip-30014 175 10 data datum NOUN eblip-30014 175 11 for for ADP eblip-30014 175 12 scrubbing scrubbing NOUN eblip-30014 175 13 , , PUNCT eblip-30014 175 14 but but CCONJ eblip-30014 175 15 human human ADJ eblip-30014 175 16 intervention intervention NOUN eblip-30014 175 17 was be AUX eblip-30014 175 18 required require VERB eblip-30014 175 19 to to PART eblip-30014 175 20 interpret interpret VERB eblip-30014 175 21 some some DET eblip-30014 175 22 hits hit NOUN eblip-30014 175 23 . . PUNCT eblip-30014 176 1 for for ADP eblip-30014 176 2 example example NOUN eblip-30014 176 3 , , PUNCT eblip-30014 176 4 we we PRON eblip-30014 176 5 needed need VERB eblip-30014 176 6 to to PART eblip-30014 176 7 identify identify VERB eblip-30014 176 8 where where SCONJ eblip-30014 176 9 hits hit NOUN eblip-30014 176 10 referred refer VERB eblip-30014 176 11 to to ADP eblip-30014 176 12 the the DET eblip-30014 176 13 proper proper ADJ eblip-30014 176 14 noun noun NOUN eblip-30014 176 15 “ " PUNCT eblip-30014 176 16 eric eric PROPN eblip-30014 176 17 ” " PUNCT eblip-30014 176 18 as as ADP eblip-30014 176 19 a a DET eblip-30014 176 20 person person NOUN eblip-30014 176 21 ( ( PUNCT eblip-30014 176 22 where where SCONJ eblip-30014 176 23 the the DET eblip-30014 176 24 row row NOUN eblip-30014 176 25 for for ADP eblip-30014 176 26 the the DET eblip-30014 176 27 hit hit NOUN eblip-30014 176 28 should should AUX eblip-30014 176 29 be be AUX eblip-30014 176 30 deleted delete VERB eblip-30014 176 31 ) ) PUNCT eblip-30014 176 32 or or CCONJ eblip-30014 176 33 the the DET eblip-30014 176 34 “ " PUNCT eblip-30014 176 35 education education NOUN eblip-30014 176 36 resources resource NOUN eblip-30014 176 37 information information NOUN eblip-30014 176 38 center center NOUN eblip-30014 176 39 ” " PUNCT eblip-30014 176 40 ( ( PUNCT eblip-30014 176 41 often often ADV eblip-30014 176 42 also also ADV eblip-30014 176 43 abbreviated abbreviate VERB eblip-30014 176 44 as as ADP eblip-30014 176 45 " " PUNCT eblip-30014 176 46 eric eric NOUN eblip-30014 176 47 " " PUNCT eblip-30014 176 48 ) ) PUNCT eblip-30014 176 49 . . PUNCT eblip-30014 177 1 other other ADJ eblip-30014 177 2 " " PUNCT eblip-30014 177 3 false false ADJ eblip-30014 177 4 hits hit NOUN eblip-30014 177 5 " " PUNCT eblip-30014 177 6 included include VERB eblip-30014 177 7 misspellings misspelling NOUN eblip-30014 177 8 and and CCONJ eblip-30014 177 9 stray stray ADJ eblip-30014 177 10 punctuation punctuation NOUN eblip-30014 177 11 , , PUNCT eblip-30014 177 12 which which PRON eblip-30014 177 13 the the DET eblip-30014 177 14 script script NOUN eblip-30014 177 15 could could AUX eblip-30014 177 16 not not PART eblip-30014 177 17 identify identify VERB eblip-30014 177 18 . . PUNCT eblip-30014 178 1 for for ADP eblip-30014 178 2 example example NOUN eblip-30014 178 3 , , PUNCT eblip-30014 178 4 “ " PUNCT eblip-30014 178 5 .hi .hi NUM eblip-30014 178 6 ” " PUNCT eblip-30014 178 7 was be AUX eblip-30014 178 8 identified identify VERB eblip-30014 178 9 as as ADP eblip-30014 178 10 a a DET eblip-30014 178 11 filetype filetype NOUN eblip-30014 178 12 , , PUNCT eblip-30014 178 13 when when SCONJ eblip-30014 178 14 context context NOUN eblip-30014 178 15 suggested suggest VERB eblip-30014 178 16 this this PRON eblip-30014 178 17 was be AUX eblip-30014 178 18 more more ADV eblip-30014 178 19 likely likely ADJ eblip-30014 178 20 a a DET eblip-30014 178 21 greeting greeting NOUN eblip-30014 178 22 . . PUNCT eblip-30014 179 1 for for ADP eblip-30014 179 2 this this DET eblip-30014 179 3 tertiary tertiary ADJ eblip-30014 179 4 stage stage NOUN eblip-30014 179 5 of of ADP eblip-30014 179 6 human human ADJ eblip-30014 179 7 cleaning cleaning NOUN eblip-30014 179 8 , , PUNCT eblip-30014 179 9 having have VERB eblip-30014 179 10 the the DET eblip-30014 179 11 " " PUNCT eblip-30014 179 12 snippet snippet NOUN eblip-30014 179 13 " " PUNCT eblip-30014 179 14 of of ADP eblip-30014 179 15 text text NOUN eblip-30014 179 16 around around ADP eblip-30014 179 17 the the DET eblip-30014 179 18 hit hit NOUN eblip-30014 179 19 was be AUX eblip-30014 179 20 very very ADV eblip-30014 179 21 useful useful ADJ eblip-30014 179 22 . . PUNCT eblip-30014 180 1 however however ADV eblip-30014 180 2 , , PUNCT eblip-30014 180 3 this this DET eblip-30014 180 4 data datum NOUN eblip-30014 180 5 needed need VERB eblip-30014 180 6 to to PART eblip-30014 180 7 be be AUX eblip-30014 180 8 removed remove VERB eblip-30014 180 9 before before SCONJ eblip-30014 180 10 the the DET eblip-30014 180 11 data datum NOUN eblip-30014 180 12 was be AUX eblip-30014 180 13 exposed expose VERB eblip-30014 180 14 in in ADP eblip-30014 180 15 tableau tableau PROPN eblip-30014 180 16 , , PUNCT eblip-30014 180 17 as as SCONJ eblip-30014 180 18 the the DET eblip-30014 180 19 words word NOUN eblip-30014 180 20 around around ADP eblip-30014 180 21 a a DET eblip-30014 180 22 “ " PUNCT eblip-30014 180 23 hit hit VERB eblip-30014 180 24 term term NOUN eblip-30014 180 25 ” " PUNCT eblip-30014 180 26 often often ADV eblip-30014 180 27 contained contain VERB eblip-30014 180 28 chat chat VERB eblip-30014 180 29 patron patron NOUN eblip-30014 180 30 and and CCONJ eblip-30014 180 31 operator operator NOUN eblip-30014 180 32 identifying identify VERB eblip-30014 180 33 information information NOUN eblip-30014 180 34 . . PUNCT eblip-30014 181 1 the the DET eblip-30014 181 2 nlp nlp NOUN eblip-30014 181 3 processing processing NOUN eblip-30014 181 4 also also ADV eblip-30014 181 5 introduced introduce VERB eblip-30014 181 6 inaccuracies inaccuracy NOUN eblip-30014 181 7 of of ADP eblip-30014 181 8 other other ADJ eblip-30014 181 9 types type NOUN eblip-30014 181 10 , , PUNCT eblip-30014 181 11 such such ADJ eblip-30014 181 12 as as ADP eblip-30014 181 13 misidentifying misidentify VERB eblip-30014 181 14 a a DET eblip-30014 181 15 phrase phrase NOUN eblip-30014 181 16 as as ADP eblip-30014 181 17 a a DET eblip-30014 181 18 proper proper ADJ eblip-30014 181 19 noun noun NOUN eblip-30014 181 20 and and CCONJ eblip-30014 181 21 incorrectly incorrectly ADV eblip-30014 181 22 labelling label VERB eblip-30014 181 23 the the DET eblip-30014 181 24 type type NOUN eblip-30014 181 25 of of ADP eblip-30014 181 26 proper proper ADJ eblip-30014 181 27 noun noun NOUN eblip-30014 181 28 . . PUNCT eblip-30014 181 29     SPACE eblip-30014 182 1 while while SCONJ eblip-30014 182 2 lacking lack VERB eblip-30014 182 3 the the DET eblip-30014 182 4 precision precision NOUN eblip-30014 182 5 of of ADP eblip-30014 182 6 hand hand NOUN eblip-30014 182 7 coding coding NOUN eblip-30014 182 8 , , PUNCT eblip-30014 182 9 the the DET eblip-30014 182 10 team team NOUN eblip-30014 182 11 believes believe VERB eblip-30014 182 12 that that SCONJ eblip-30014 182 13 programmatic programmatic ADJ eblip-30014 182 14 processing processing NOUN eblip-30014 182 15 of of ADP eblip-30014 182 16 transcripts transcript NOUN eblip-30014 182 17 can can AUX eblip-30014 182 18 be be AUX eblip-30014 182 19 a a DET eblip-30014 182 20 beneficial beneficial ADJ eblip-30014 182 21 supplement supplement NOUN eblip-30014 182 22 to to ADP eblip-30014 182 23 hand hand NOUN eblip-30014 182 24 coding coding NOUN eblip-30014 182 25 , , PUNCT eblip-30014 182 26 as as SCONJ eblip-30014 182 27 automatic automatic ADJ eblip-30014 182 28 processing processing NOUN eblip-30014 182 29 requires require VERB eblip-30014 182 30 substantially substantially ADV eblip-30014 182 31 less less ADJ eblip-30014 182 32 time time NOUN eblip-30014 182 33 commitment commitment NOUN eblip-30014 182 34 and and CCONJ eblip-30014 182 35 can can AUX eblip-30014 182 36 therefore therefore ADV eblip-30014 182 37 be be AUX eblip-30014 182 38 performed perform VERB eblip-30014 182 39 more more ADV eblip-30014 182 40 often often ADV eblip-30014 182 41 and and CCONJ eblip-30014 182 42 across across ADP eblip-30014 182 43 a a DET eblip-30014 182 44 larger large ADJ eblip-30014 182 45 corpus corpus NOUN eblip-30014 182 46 , , PUNCT eblip-30014 182 47 permitting permit VERB eblip-30014 182 48 teams team NOUN eblip-30014 182 49 managing manage VERB eblip-30014 182 50 chat chat NOUN eblip-30014 182 51 services service NOUN eblip-30014 182 52 to to PART eblip-30014 182 53 respond respond VERB eblip-30014 182 54 quickly quickly ADV eblip-30014 182 55 to to ADP eblip-30014 182 56 emerging emerge VERB eblip-30014 182 57 topic topic NOUN eblip-30014 182 58 trends trend NOUN eblip-30014 182 59 . . PUNCT eblip-30014 183 1 moreover moreover ADV eblip-30014 183 2 , , PUNCT eblip-30014 183 3 this this DET eblip-30014 183 4 approach approach NOUN eblip-30014 183 5 lends lend VERB eblip-30014 183 6 itself itself PRON eblip-30014 183 7 to to ADP eblip-30014 183 8 adoption adoption NOUN eblip-30014 183 9 across across ADP eblip-30014 183 10 digital digital ADJ eblip-30014 183 11 reference reference NOUN eblip-30014 183 12 formats format NOUN eblip-30014 183 13 , , PUNCT eblip-30014 183 14 as as SCONJ eblip-30014 183 15 it it PRON eblip-30014 183 16 can can AUX eblip-30014 183 17 be be AUX eblip-30014 183 18 modified modify VERB eblip-30014 183 19 to to PART eblip-30014 183 20 address address VERB eblip-30014 183 21 any any DET eblip-30014 183 22 structured structured ADJ eblip-30014 183 23 data data NOUN eblip-30014 183 24 format format NOUN eblip-30014 183 25 . . PUNCT eblip-30014 184 1 in in ADP eblip-30014 184 2 this this DET eblip-30014 184 3 case case NOUN eblip-30014 184 4 , , PUNCT eblip-30014 184 5 the the DET eblip-30014 184 6 team team NOUN eblip-30014 184 7 reviewed review VERB eblip-30014 184 8 a a DET eblip-30014 184 9 second second ADJ eblip-30014 184 10 set set NOUN eblip-30014 184 11 of of ADP eblip-30014 184 12 data datum NOUN eblip-30014 184 13 emerging emerge VERB eblip-30014 184 14 from from ADP eblip-30014 184 15 the the DET eblip-30014 184 16 email email NOUN eblip-30014 184 17 ticketing ticket VERB eblip-30014 184 18 system system NOUN eblip-30014 184 19 , , PUNCT eblip-30014 184 20 which which PRON eblip-30014 184 21 could could AUX eblip-30014 184 22 also also ADV eblip-30014 184 23 be be AUX eblip-30014 184 24 exported export VERB eblip-30014 184 25 in in ADP eblip-30014 184 26 .csv .csv ADJ eblip-30014 184 27 format format NOUN eblip-30014 184 28 . . PUNCT eblip-30014 185 1 the the DET eblip-30014 185 2 code code NOUN eblip-30014 185 3 for for ADP eblip-30014 185 4 the the DET eblip-30014 185 5 analysis analysis NOUN eblip-30014 185 6 was be AUX eblip-30014 185 7 generalized generalize VERB eblip-30014 185 8 and and CCONJ eblip-30014 185 9 is be AUX eblip-30014 185 10 licensed license VERB eblip-30014 185 11 as as ADP eblip-30014 185 12 open open ADJ eblip-30014 185 13 source source NOUN eblip-30014 185 14 ( ( PUNCT eblip-30014 185 15 sharma sharma PROPN eblip-30014 185 16 , , PUNCT eblip-30014 185 17 2021 2021 NUM eblip-30014 185 18 ) ) PUNCT eblip-30014 185 19 . . PUNCT eblip-30014 185 20     SPACE eblip-30014 186 1 what what DET eblip-30014 186 2 types type NOUN eblip-30014 186 3 of of ADP eblip-30014 186 4 insights insight NOUN eblip-30014 186 5 can can AUX eblip-30014 186 6 be be AUX eblip-30014 186 7 gathered gather VERB eblip-30014 186 8 from from ADP eblip-30014 186 9 the the DET eblip-30014 186 10 processed process VERB eblip-30014 186 11 data datum NOUN eblip-30014 186 12 ? ? PUNCT eblip-30014 186 13     SPACE eblip-30014 187 1 automatic automatic ADJ eblip-30014 187 2 and and CCONJ eblip-30014 187 3 natural natural ADJ eblip-30014 187 4 language language NOUN eblip-30014 187 5 processing processing NOUN eblip-30014 187 6 provided provide VERB eblip-30014 187 7 insights insight NOUN eblip-30014 187 8 about about ADP eblip-30014 187 9 activity activity NOUN eblip-30014 187 10 taking take VERB eblip-30014 187 11 place place NOUN eblip-30014 187 12 on on ADP eblip-30014 187 13 the the DET eblip-30014 187 14 chat chat PROPN eblip-30014 187 15 service service NOUN eblip-30014 187 16 , , PUNCT eblip-30014 187 17 such such ADJ eblip-30014 187 18 as as ADP eblip-30014 187 19 the the DET eblip-30014 187 20 number number NOUN eblip-30014 187 21 of of ADP eblip-30014 187 22 questions question NOUN eblip-30014 187 23 submitted submit VERB eblip-30014 187 24 by by ADP eblip-30014 187 25 patrons patron NOUN eblip-30014 187 26 at at ADP eblip-30014 187 27 each each DET eblip-30014 187 28 participating participate VERB eblip-30014 187 29 library library NOUN eblip-30014 187 30 , , PUNCT eblip-30014 187 31 the the DET eblip-30014 187 32 number number NOUN eblip-30014 187 33 of of ADP eblip-30014 187 34 questions question NOUN eblip-30014 187 35 responded respond VERB eblip-30014 187 36 to to ADP eblip-30014 187 37 by by ADP eblip-30014 187 38 the the DET eblip-30014 187 39 operator operator NOUN eblip-30014 187 40 groups group NOUN eblip-30014 187 41 of of ADP eblip-30014 187 42 each each DET eblip-30014 187 43 library library NOUN eblip-30014 187 44 , , PUNCT eblip-30014 187 45 and and CCONJ eblip-30014 187 46 the the DET eblip-30014 187 47 proportions proportion NOUN eblip-30014 187 48 of of ADP eblip-30014 187 49 chats chat NOUN eblip-30014 187 50 picked pick VERB eblip-30014 187 51 up up ADP eblip-30014 187 52 by by ADP eblip-30014 187 53 different different ADJ eblip-30014 187 54 library library NOUN eblip-30014 187 55 staff staff NOUN eblip-30014 187 56 types type NOUN eblip-30014 187 57 . . PUNCT eblip-30014 188 1 these these DET eblip-30014 188 2 insights insight NOUN eblip-30014 188 3 provide provide VERB eblip-30014 188 4 evidence evidence NOUN eblip-30014 188 5 regarding regard VERB eblip-30014 188 6 service service NOUN eblip-30014 188 7 usage usage NOUN eblip-30014 188 8 and and CCONJ eblip-30014 188 9 can can AUX eblip-30014 188 10 inform inform VERB eblip-30014 188 11 decisions decision NOUN eblip-30014 188 12 about about ADP eblip-30014 188 13 staffing staffing NOUN eblip-30014 188 14 and and CCONJ eblip-30014 188 15 training training NOUN eblip-30014 188 16 . . PUNCT eblip-30014 189 1 the the DET eblip-30014 189 2 processed process VERB eblip-30014 189 3 data datum NOUN eblip-30014 189 4 also also ADV eblip-30014 189 5 showed show VERB eblip-30014 189 6 the the DET eblip-30014 189 7 extent extent NOUN eblip-30014 189 8 to to PART eblip-30014 189 9 which which PRON eblip-30014 189 10 questions question NOUN eblip-30014 189 11 were be AUX eblip-30014 189 12 answered answer VERB eblip-30014 189 13 by by ADP eblip-30014 189 14 operators operator NOUN eblip-30014 189 15 from from ADP eblip-30014 189 16 the the DET eblip-30014 189 17 users user NOUN eblip-30014 189 18 ’ ’ PART eblip-30014 189 19 home home NOUN eblip-30014 189 20 library library NOUN eblip-30014 189 21 . . PUNCT eblip-30014 189 22     SPACE eblip-30014 190 1 this this DET eblip-30014 190 2 dimension dimension NOUN eblip-30014 190 3 of of ADP eblip-30014 190 4 the the DET eblip-30014 190 5 findings finding NOUN eblip-30014 190 6 is be AUX eblip-30014 190 7 of of ADP eblip-30014 190 8 significant significant ADJ eblip-30014 190 9 value value NOUN eblip-30014 190 10 when when SCONJ eblip-30014 190 11 assessing assess VERB eblip-30014 190 12 service service NOUN eblip-30014 190 13 quality quality NOUN eblip-30014 190 14 , , PUNCT eblip-30014 190 15 as as SCONJ eblip-30014 190 16 awareness awareness NOUN eblip-30014 190 17 of of ADP eblip-30014 190 18 mismatches mismatch NOUN eblip-30014 190 19 between between ADP eblip-30014 190 20 the the DET eblip-30014 190 21 institutional institutional ADJ eblip-30014 190 22 affiliations affiliation NOUN eblip-30014 190 23 of of ADP eblip-30014 190 24 the the DET eblip-30014 190 25 user user NOUN eblip-30014 190 26 and and CCONJ eblip-30014 190 27 patron patron NOUN eblip-30014 190 28 can can AUX eblip-30014 190 29 lead lead VERB eblip-30014 190 30 to to ADP eblip-30014 190 31 user user NOUN eblip-30014 190 32 dissatisfaction dissatisfaction NOUN eblip-30014 190 33 ( ( PUNCT eblip-30014 190 34 barrett barrett PROPN eblip-30014 190 35 & & CCONJ eblip-30014 190 36 pagotto pagotto PROPN eblip-30014 190 37 , , PUNCT eblip-30014 190 38 2019 2019 NUM eblip-30014 190 39 ) ) PUNCT eblip-30014 190 40 . . PUNCT eblip-30014 191 1 the the DET eblip-30014 191 2 processed process VERB eblip-30014 191 3 data datum NOUN eblip-30014 191 4 also also ADV eblip-30014 191 5 captured capture VERB eblip-30014 191 6 the the DET eblip-30014 191 7 top top ADJ eblip-30014 191 8 referring refer VERB eblip-30014 191 9 urls url NOUN eblip-30014 191 10 for for ADP eblip-30014 191 11 the the DET eblip-30014 191 12 service service NOUN eblip-30014 191 13 , , PUNCT eblip-30014 191 14 which which PRON eblip-30014 191 15 can can AUX eblip-30014 191 16 inform inform VERB eblip-30014 191 17 decisions decision NOUN eblip-30014 191 18 about about ADP eblip-30014 191 19 where where SCONJ eblip-30014 191 20 to to PART eblip-30014 191 21 place place VERB eblip-30014 191 22 chat chat VERB eblip-30014 191 23 buttons button NOUN eblip-30014 191 24 on on ADP eblip-30014 191 25 each each DET eblip-30014 191 26 library library NOUN eblip-30014 191 27 ’s ’s PART eblip-30014 191 28 website website NOUN eblip-30014 191 29 to to PART eblip-30014 191 30 drive drive VERB eblip-30014 191 31 service service NOUN eblip-30014 191 32 usage usage NOUN eblip-30014 191 33 . . PUNCT eblip-30014 191 34     SPACE eblip-30014 192 1 these these DET eblip-30014 192 2 insights insight NOUN eblip-30014 192 3 were be AUX eblip-30014 192 4 a a DET eblip-30014 192 5 valuable valuable ADJ eblip-30014 192 6 complement complement NOUN eblip-30014 192 7 to to ADP eblip-30014 192 8 the the DET eblip-30014 192 9 statistical statistical ADJ eblip-30014 192 10 reports report NOUN eblip-30014 192 11 offered offer VERB eblip-30014 192 12 by by ADP eblip-30014 192 13 ask ask VERB eblip-30014 192 14 a a DET eblip-30014 192 15 librarian librarian NOUN eblip-30014 192 16 ’s ’s PART eblip-30014 192 17 chat chat PROPN eblip-30014 192 18 platform platform NOUN eblip-30014 192 19 , , PUNCT eblip-30014 192 20 libraryh3lp libraryh3lp PROPN eblip-30014 192 21 , , PUNCT eblip-30014 192 22 which which PRON eblip-30014 192 23 allows allow VERB eblip-30014 192 24 library library ADJ eblip-30014 192 25 administrators administrator NOUN eblip-30014 192 26 to to PART eblip-30014 192 27 view view VERB eblip-30014 192 28 limited limited ADJ eblip-30014 192 29 information information NOUN eblip-30014 192 30 about about ADP eblip-30014 192 31 chat chat VERB eblip-30014 192 32 volume volume NOUN eblip-30014 192 33 and and CCONJ eblip-30014 192 34 operator operator NOUN eblip-30014 192 35 activity activity NOUN eblip-30014 192 36 . . PUNCT eblip-30014 193 1 the the DET eblip-30014 193 2 processed process VERB eblip-30014 193 3 data datum NOUN eblip-30014 193 4 permitted permit VERB eblip-30014 193 5 the the DET eblip-30014 193 6 observation observation NOUN eblip-30014 193 7 of of ADP eblip-30014 193 8 additional additional ADJ eblip-30014 193 9 chat chat NOUN eblip-30014 193 10 metadata metadata NOUN eblip-30014 193 11 not not PART eblip-30014 193 12 ordinarily ordinarily ADV eblip-30014 193 13 visible visible ADJ eblip-30014 193 14 in in ADP eblip-30014 193 15 the the DET eblip-30014 193 16 reports report NOUN eblip-30014 193 17 , , PUNCT eblip-30014 193 18 such such ADJ eblip-30014 193 19 as as ADP eblip-30014 193 20 library library NOUN eblip-30014 193 21 staff staff NOUN eblip-30014 193 22 type type NOUN eblip-30014 193 23 and and CCONJ eblip-30014 193 24 institutional institutional ADJ eblip-30014 193 25 match match NOUN eblip-30014 193 26 between between ADP eblip-30014 193 27 the the DET eblip-30014 193 28 operator operator NOUN eblip-30014 193 29 and and CCONJ eblip-30014 193 30 patron patron NOUN eblip-30014 193 31 . . PUNCT eblip-30014 194 1 additionally additionally ADV eblip-30014 194 2 , , PUNCT eblip-30014 194 3 the the DET eblip-30014 194 4 data data NOUN eblip-30014 194 5 visualizations visualization NOUN eblip-30014 194 6 in in ADP eblip-30014 194 7 the the DET eblip-30014 194 8 tableau tableau PROPN eblip-30014 194 9 dashboard dashboard NOUN eblip-30014 194 10 can can AUX eblip-30014 194 11 help help VERB eblip-30014 194 12 staff staff NOUN eblip-30014 194 13 easily easily ADV eblip-30014 194 14 compare compare VERB eblip-30014 194 15 various various ADJ eblip-30014 194 16 fields field NOUN eblip-30014 194 17 . . PUNCT eblip-30014 194 18     SPACE eblip-30014 194 19 in in ADP eblip-30014 194 20 terms term NOUN eblip-30014 194 21 of of ADP eblip-30014 194 22 topical topical ADJ eblip-30014 194 23 analysis analysis NOUN eblip-30014 194 24 , , PUNCT eblip-30014 194 25 valuable valuable ADJ eblip-30014 194 26 insights insight NOUN eblip-30014 194 27 were be AUX eblip-30014 194 28 gathered gather VERB eblip-30014 194 29 from from ADP eblip-30014 194 30 course course NOUN eblip-30014 194 31 codes code NOUN eblip-30014 194 32 , , PUNCT eblip-30014 194 33 file file NOUN eblip-30014 194 34 extensions extension NOUN eblip-30014 194 35 , , PUNCT eblip-30014 194 36 and and CCONJ eblip-30014 194 37 query query NOUN eblip-30014 194 38 hits hit VERB eblip-30014 194 39 . . PUNCT eblip-30014 195 1 for for ADP eblip-30014 195 2 instance instance NOUN eblip-30014 195 3 , , PUNCT eblip-30014 195 4 the the DET eblip-30014 195 5 team team NOUN eblip-30014 195 6 learned learn VERB eblip-30014 195 7 that that SCONJ eblip-30014 195 8 the the DET eblip-30014 195 9 biology biology NOUN eblip-30014 195 10 department department NOUN eblip-30014 195 11 generated generate VERB eblip-30014 195 12 the the DET eblip-30014 195 13 largest large ADJ eblip-30014 195 14 number number NOUN eblip-30014 195 15 of of ADP eblip-30014 195 16 course course NOUN eblip-30014 195 17 - - PUNCT eblip-30014 195 18 specific specific ADJ eblip-30014 195 19 questions question NOUN eblip-30014 195 20 . . PUNCT eblip-30014 196 1 in in ADP eblip-30014 196 2 terms term NOUN eblip-30014 196 3 of of ADP eblip-30014 196 4 file file NOUN eblip-30014 196 5 extensions extension NOUN eblip-30014 196 6 , , PUNCT eblip-30014 196 7 it it PRON eblip-30014 196 8 was be AUX eblip-30014 196 9 found find VERB eblip-30014 196 10 that that SCONJ eblip-30014 196 11 students student NOUN eblip-30014 196 12 asked ask VERB eblip-30014 196 13 about about ADP eblip-30014 196 14 .pdfs .pdfs PROPN eblip-30014 196 15 , , PUNCT eblip-30014 196 16 a a DET eblip-30014 196 17 likely likely ADJ eblip-30014 196 18 indication indication NOUN eblip-30014 196 19 that that SCONJ eblip-30014 196 20 they they PRON eblip-30014 196 21 were be AUX eblip-30014 196 22 searching search VERB eblip-30014 196 23 for for ADP eblip-30014 196 24 full full ADJ eblip-30014 196 25 - - PUNCT eblip-30014 196 26 text text NOUN eblip-30014 196 27 journal journal NOUN eblip-30014 196 28 articles article NOUN eblip-30014 196 29 , , PUNCT eblip-30014 196 30 and and CCONJ eblip-30014 196 31 citations citation VERB eblip-30014 196 32 , , PUNCT eblip-30014 196 33 suggesting suggest VERB eblip-30014 196 34 that that SCONJ eblip-30014 196 35 they they PRON eblip-30014 196 36 were be AUX eblip-30014 196 37 asking ask VERB eblip-30014 196 38 questions question NOUN eblip-30014 196 39 about about ADP eblip-30014 196 40 citation citation NOUN eblip-30014 196 41 managers manager NOUN eblip-30014 196 42 . . PUNCT eblip-30014 197 1 for for SCONJ eblip-30014 197 2 the the DET eblip-30014 197 3 query query NOUN eblip-30014 197 4 hits hit VERB eblip-30014 197 5 and and CCONJ eblip-30014 197 6 proper proper ADJ eblip-30014 197 7 nouns noun NOUN eblip-30014 197 8 derived derive VERB eblip-30014 197 9 from from ADP eblip-30014 197 10 nlp nlp ADJ eblip-30014 197 11 , , PUNCT eblip-30014 197 12 common common ADJ eblip-30014 197 13 topics topic NOUN eblip-30014 197 14 mentioned mention VERB eblip-30014 197 15 were be AUX eblip-30014 197 16 related relate VERB eblip-30014 197 17 to to ADP eblip-30014 197 18 citation citation NOUN eblip-30014 197 19 and and CCONJ eblip-30014 197 20 subscription subscription NOUN eblip-30014 197 21 databases database NOUN eblip-30014 197 22 , , PUNCT eblip-30014 197 23 indicating indicate VERB eblip-30014 197 24 that that SCONJ eblip-30014 197 25 students student NOUN eblip-30014 197 26 needed need VERB eblip-30014 197 27 help help NOUN eblip-30014 197 28 with with ADP eblip-30014 197 29 formatting format VERB eblip-30014 197 30 references reference NOUN eblip-30014 197 31 according accord VERB eblip-30014 197 32 to to ADP eblip-30014 197 33 different different ADJ eblip-30014 197 34 citation citation NOUN eblip-30014 197 35 styles style NOUN eblip-30014 197 36 , , PUNCT eblip-30014 197 37 as as ADV eblip-30014 197 38 well well ADV eblip-30014 197 39 as as ADP eblip-30014 197 40 searching search VERB eblip-30014 197 41 in in ADP eblip-30014 197 42 library library ADJ eblip-30014 197 43 resources resource NOUN eblip-30014 197 44 . . PUNCT eblip-30014 197 45     SPACE eblip-30014 198 1 to to ADP eblip-30014 198 2 what what DET eblip-30014 198 3 extent extent NOUN eblip-30014 198 4 are be AUX eblip-30014 198 5 patrons patron NOUN eblip-30014 198 6 asking ask VERB eblip-30014 198 7 questions question NOUN eblip-30014 198 8 related relate VERB eblip-30014 198 9 to to ADP eblip-30014 198 10 data datum NOUN eblip-30014 198 11 and and CCONJ eblip-30014 198 12 digital digital ADJ eblip-30014 198 13 scholarship scholarship NOUN eblip-30014 198 14 topics topic NOUN eblip-30014 198 15 ? ? PUNCT eblip-30014 198 16     SPACE eblip-30014 199 1 the the DET eblip-30014 199 2 processed process VERB eblip-30014 199 3 data datum NOUN eblip-30014 199 4 indicated indicate VERB eblip-30014 199 5 that that SCONJ eblip-30014 199 6 few few ADJ eblip-30014 199 7 patrons patron NOUN eblip-30014 199 8 are be AUX eblip-30014 199 9 asking ask VERB eblip-30014 199 10 dataand dataand NOUN eblip-30014 199 11 digital digital ADJ eblip-30014 199 12 scholarship scholarship NOUN eblip-30014 199 13 - - PUNCT eblip-30014 199 14 related relate VERB eblip-30014 199 15 questions question NOUN eblip-30014 199 16 through through ADP eblip-30014 199 17 the the DET eblip-30014 199 18 ask ask NOUN eblip-30014 199 19 a a DET eblip-30014 199 20 librarian librarian ADJ eblip-30014 199 21 chat chat NOUN eblip-30014 199 22 service service NOUN eblip-30014 199 23 . . PUNCT eblip-30014 200 1 only only ADV eblip-30014 200 2 query query NOUN eblip-30014 200 3 terms term NOUN eblip-30014 200 4 related relate VERB eblip-30014 200 5 to to ADP eblip-30014 200 6 the the DET eblip-30014 200 7 census census NOUN eblip-30014 200 8 and and CCONJ eblip-30014 200 9 licensed licensed ADJ eblip-30014 200 10 software software NOUN eblip-30014 200 11 , , PUNCT eblip-30014 200 12 such such ADJ eblip-30014 200 13 as as ADP eblip-30014 200 14 spss spss PROPN eblip-30014 200 15 , , PUNCT eblip-30014 200 16 returned return VERB eblip-30014 200 17 hits hit NOUN eblip-30014 200 18 . . PUNCT eblip-30014 201 1 this this PRON eblip-30014 201 2 supports support VERB eblip-30014 201 3 recent recent ADJ eblip-30014 201 4 work work NOUN eblip-30014 201 5 by by ADP eblip-30014 201 6 mawhinney mawhinney NOUN eblip-30014 201 7 ( ( PUNCT eblip-30014 201 8 2020 2020 NUM eblip-30014 201 9 ) ) PUNCT eblip-30014 201 10 , , PUNCT eblip-30014 201 11 which which PRON eblip-30014 201 12 suggests suggest VERB eblip-30014 201 13 that that SCONJ eblip-30014 201 14 reference reference NOUN eblip-30014 201 15 interactions interaction NOUN eblip-30014 201 16 involving involve VERB eblip-30014 201 17 data datum NOUN eblip-30014 201 18 and and CCONJ eblip-30014 201 19 digital digital ADJ eblip-30014 201 20 scholarship scholarship NOUN eblip-30014 201 21 are be AUX eblip-30014 201 22 not not PART eblip-30014 201 23 well well ADV eblip-30014 201 24 suited suited ADJ eblip-30014 201 25 to to ADP eblip-30014 201 26 the the DET eblip-30014 201 27 virtual virtual ADJ eblip-30014 201 28 environment environment NOUN eblip-30014 201 29 . . PUNCT eblip-30014 202 1 data datum NOUN eblip-30014 202 2 and and CCONJ eblip-30014 202 3 digital digital ADJ eblip-30014 202 4 scholarship scholarship NOUN eblip-30014 202 5 questions question NOUN eblip-30014 202 6 require require VERB eblip-30014 202 7 longer long ADJ eblip-30014 202 8 reference reference NOUN eblip-30014 202 9 interviews interview NOUN eblip-30014 202 10 and and CCONJ eblip-30014 202 11 often often ADV eblip-30014 202 12 generate generate VERB eblip-30014 202 13 follow follow NOUN eblip-30014 202 14 - - PUNCT eblip-30014 202 15 up up ADP eblip-30014 202 16 meetings meeting NOUN eblip-30014 202 17 . . PUNCT eblip-30014 203 1 getting get VERB eblip-30014 203 2 assistance assistance NOUN eblip-30014 203 3 for for ADP eblip-30014 203 4 these these DET eblip-30014 203 5 types type NOUN eblip-30014 203 6 of of ADP eblip-30014 203 7 questions question NOUN eblip-30014 203 8 requires require VERB eblip-30014 203 9 a a DET eblip-30014 203 10 substantive substantive ADJ eblip-30014 203 11 time time NOUN eblip-30014 203 12 commitment commitment NOUN eblip-30014 203 13 , , PUNCT eblip-30014 203 14 but but CCONJ eblip-30014 203 15 virtual virtual ADJ eblip-30014 203 16 reference reference NOUN eblip-30014 203 17 users user NOUN eblip-30014 203 18 prioritize prioritize VERB eblip-30014 203 19 short short ADJ eblip-30014 203 20 interactions interaction NOUN eblip-30014 203 21 . . PUNCT eblip-30014 204 1 patrons patron NOUN eblip-30014 204 2 with with ADP eblip-30014 204 3 data datum NOUN eblip-30014 204 4 or or CCONJ eblip-30014 204 5 digital digital ADJ eblip-30014 204 6 scholarship scholarship NOUN eblip-30014 204 7 questions question NOUN eblip-30014 204 8 may may AUX eblip-30014 204 9 therefore therefore ADV eblip-30014 204 10 choose choose VERB eblip-30014 204 11 a a DET eblip-30014 204 12 different different ADJ eblip-30014 204 13 reference reference NOUN eblip-30014 204 14 medium medium NOUN eblip-30014 204 15 to to PART eblip-30014 204 16 get get VERB eblip-30014 204 17 assistance assistance NOUN eblip-30014 204 18 , , PUNCT eblip-30014 204 19 such such ADJ eblip-30014 204 20 as as ADP eblip-30014 204 21 email email NOUN eblip-30014 204 22 or or CCONJ eblip-30014 204 23 in in ADP eblip-30014 204 24 - - PUNCT eblip-30014 204 25 person person NOUN eblip-30014 204 26 service service NOUN eblip-30014 204 27 . . PUNCT eblip-30014 204 28     SPACE eblip-30014 205 1 how how SCONJ eblip-30014 205 2 does do AUX eblip-30014 205 3 nlp nlp NOUN eblip-30014 205 4 compare compare VERB eblip-30014 205 5 to to ADP eblip-30014 205 6 traditional traditional ADJ eblip-30014 205 7 hand hand NOUN eblip-30014 205 8 coding code VERB eblip-30014 205 9 methods method NOUN eblip-30014 205 10 in in ADP eblip-30014 205 11 terms term NOUN eblip-30014 205 12 of of ADP eblip-30014 205 13 accuracy accuracy NOUN eblip-30014 205 14 ? ? PUNCT eblip-30014 205 15     SPACE eblip-30014 205 16 in in ADP eblip-30014 205 17 2016 2016 NUM eblip-30014 205 18 , , PUNCT eblip-30014 205 19 a a DET eblip-30014 205 20 research research NOUN eblip-30014 205 21 team team NOUN eblip-30014 205 22 from from ADP eblip-30014 205 23 the the DET eblip-30014 205 24 university university PROPN eblip-30014 205 25 of of ADP eblip-30014 205 26 toronto toronto PROPN eblip-30014 205 27 libraries library NOUN eblip-30014 205 28 and and CCONJ eblip-30014 205 29 scholars scholar NOUN eblip-30014 205 30 portal portal ADJ eblip-30014 205 31 hand hand NOUN eblip-30014 205 32 - - PUNCT eblip-30014 205 33 coded code VERB eblip-30014 205 34 a a DET eblip-30014 205 35 sample sample NOUN eblip-30014 205 36 of of ADP eblip-30014 205 37 ask ask VERB eblip-30014 205 38 a a DET eblip-30014 205 39 librarian librarian ADJ eblip-30014 205 40 chats chat NOUN eblip-30014 205 41 by by ADP eblip-30014 205 42 topic topic NOUN eblip-30014 205 43 using use VERB eblip-30014 205 44 a a DET eblip-30014 205 45 coding code VERB eblip-30014 205 46 scheme scheme NOUN eblip-30014 205 47 developed develop VERB eblip-30014 205 48 for for ADP eblip-30014 205 49 the the DET eblip-30014 205 50 service service NOUN eblip-30014 205 51 ( ( PUNCT eblip-30014 205 52 for for ADP eblip-30014 205 53 coding code VERB eblip-30014 205 54 key key NOUN eblip-30014 205 55 , , PUNCT eblip-30014 205 56 see see VERB eblip-30014 205 57 maidenberg maidenberg PROPN eblip-30014 205 58 et et PROPN eblip-30014 205 59 al al PROPN eblip-30014 205 60 . . PROPN eblip-30014 205 61 , , PUNCT eblip-30014 205 62 2012 2012 NUM eblip-30014 205 63 ; ; PUNCT eblip-30014 205 64 for for ADP eblip-30014 205 65 topic topic NOUN eblip-30014 205 66 analysis analysis NOUN eblip-30014 205 67 , , PUNCT eblip-30014 205 68 see see VERB eblip-30014 205 69 pagotto pagotto NOUN eblip-30014 205 70 , , PUNCT eblip-30014 205 71 2020 2020 NUM eblip-30014 205 72 ) ) PUNCT eblip-30014 205 73 . . PUNCT eblip-30014 206 1 of of ADP eblip-30014 206 2 the the DET eblip-30014 206 3 chats chat NOUN eblip-30014 206 4 in in ADP eblip-30014 206 5 the the DET eblip-30014 206 6 sample sample NOUN eblip-30014 206 7 , , PUNCT eblip-30014 206 8 56 56 NUM eblip-30014 206 9 % % NOUN eblip-30014 206 10 were be AUX eblip-30014 206 11 research research NOUN eblip-30014 206 12 - - PUNCT eblip-30014 206 13 based base VERB eblip-30014 206 14 ( ( PUNCT eblip-30014 206 15 see see VERB eblip-30014 206 16 figure figure NOUN eblip-30014 206 17 1 1 NUM eblip-30014 206 18 ) ) PUNCT eblip-30014 206 19 ; ; PUNCT eblip-30014 206 20 of of ADP eblip-30014 206 21 these these PRON eblip-30014 206 22 , , PUNCT eblip-30014 206 23 questions question NOUN eblip-30014 206 24 about about ADP eblip-30014 206 25 locating locate VERB eblip-30014 206 26 known know VERB eblip-30014 206 27 items item NOUN eblip-30014 206 28 and and CCONJ eblip-30014 206 29 finding find VERB eblip-30014 206 30 sources source NOUN eblip-30014 206 31 on on ADP eblip-30014 206 32 a a DET eblip-30014 206 33 particular particular ADJ eblip-30014 206 34 topic topic NOUN eblip-30014 206 35 were be AUX eblip-30014 206 36 most most ADV eblip-30014 206 37 common common ADJ eblip-30014 206 38 . . PUNCT eblip-30014 207 1 other other ADJ eblip-30014 207 2 recurrent recurrent ADJ eblip-30014 207 3 question question NOUN eblip-30014 207 4 types type NOUN eblip-30014 207 5 concerned concern VERB eblip-30014 207 6 policy policy NOUN eblip-30014 207 7 , , PUNCT eblip-30014 207 8 library library NOUN eblip-30014 207 9 accounts account NOUN eblip-30014 207 10 , , PUNCT eblip-30014 207 11 e e NOUN eblip-30014 207 12 - - NOUN eblip-30014 207 13 resources resource NOUN eblip-30014 207 14 , , PUNCT eblip-30014 207 15 and and CCONJ eblip-30014 207 16 citations citation VERB eblip-30014 207 17 . . PUNCT eblip-30014 208 1 the the DET eblip-30014 208 2 results result NOUN eblip-30014 208 3 of of ADP eblip-30014 208 4 the the DET eblip-30014 208 5 automatic automatic ADJ eblip-30014 208 6 chat chat NOUN eblip-30014 208 7 analysis analysis NOUN eblip-30014 208 8 substantiated substantiate VERB eblip-30014 208 9 the the DET eblip-30014 208 10 hand hand NOUN eblip-30014 208 11 coding coding NOUN eblip-30014 208 12 . . PUNCT eblip-30014 209 1 the the DET eblip-30014 209 2 most most ADV eblip-30014 209 3 common common ADJ eblip-30014 209 4 question question NOUN eblip-30014 209 5 types type NOUN eblip-30014 209 6 related relate VERB eblip-30014 209 7 to to ADP eblip-30014 209 8 research research NOUN eblip-30014 209 9 and and CCONJ eblip-30014 209 10 citations citation NOUN eblip-30014 209 11 , , PUNCT eblip-30014 209 12 with with ADP eblip-30014 209 13 frequent frequent ADJ eblip-30014 209 14 topics topic NOUN eblip-30014 209 15 related relate VERB eblip-30014 209 16 to to ADP eblip-30014 209 17 searching search VERB eblip-30014 209 18 databases database NOUN eblip-30014 209 19 , , PUNCT eblip-30014 209 20 accessing access VERB eblip-30014 209 21 pdfs pdfs NOUN eblip-30014 209 22 , , PUNCT eblip-30014 209 23 and and CCONJ eblip-30014 209 24 formatting format VERB eblip-30014 209 25 citations citation NOUN eblip-30014 209 26 according accord VERB eblip-30014 209 27 to to ADP eblip-30014 209 28 different different ADJ eblip-30014 209 29 styles style NOUN eblip-30014 209 30 . . PUNCT eblip-30014 209 31     SPACE eblip-30014 210 1 figure figure NOUN eblip-30014 210 2 1 1 NUM eblip-30014 210 3 ask ask VERB eblip-30014 210 4 a a DET eblip-30014 210 5 librarian librarian ADJ eblip-30014 210 6 questions question NOUN eblip-30014 210 7 by by ADP eblip-30014 210 8 type type NOUN eblip-30014 210 9 ( ( PUNCT eblip-30014 210 10 hand hand NOUN eblip-30014 210 11 - - PUNCT eblip-30014 210 12 coded code VERB eblip-30014 210 13 ) ) PUNCT eblip-30014 210 14 . . PUNCT eblip-30014 210 15     SPACE eblip-30014 211 1 inquiries inquiry NOUN eblip-30014 211 2 about about ADP eblip-30014 211 3 data datum NOUN eblip-30014 211 4 and and CCONJ eblip-30014 211 5 digital digital ADJ eblip-30014 211 6 scholarship scholarship NOUN eblip-30014 211 7 did do AUX eblip-30014 211 8 not not PART eblip-30014 211 9 account account VERB eblip-30014 211 10 for for ADP eblip-30014 211 11 many many ADJ eblip-30014 211 12 questions question NOUN eblip-30014 211 13 in in ADP eblip-30014 211 14 the the DET eblip-30014 211 15 hand hand NOUN eblip-30014 211 16 - - PUNCT eblip-30014 211 17 coded code VERB eblip-30014 211 18 data datum NOUN eblip-30014 211 19 . . PUNCT eblip-30014 212 1 questions question NOUN eblip-30014 212 2 related relate VERB eblip-30014 212 3 to to ADP eblip-30014 212 4 data datum NOUN eblip-30014 212 5 were be AUX eblip-30014 212 6 coded code VERB eblip-30014 212 7 under under ADP eblip-30014 212 8 research research NOUN eblip-30014 212 9 help help NOUN eblip-30014 212 10 , , PUNCT eblip-30014 212 11 in in ADP eblip-30014 212 12 the the DET eblip-30014 212 13 general general ADJ eblip-30014 212 14 research research NOUN eblip-30014 212 15 assistance assistance NOUN eblip-30014 212 16 sub sub NOUN eblip-30014 212 17 - - NOUN eblip-30014 212 18 category category ADJ eblip-30014 212 19 , , PUNCT eblip-30014 212 20 which which PRON eblip-30014 212 21 applied apply VERB eblip-30014 212 22 to to ADP eblip-30014 212 23 any any DET eblip-30014 212 24 chat chat NOUN eblip-30014 212 25 asking ask VERB eblip-30014 212 26 “ " PUNCT eblip-30014 212 27 how how SCONJ eblip-30014 212 28 do do AUX eblip-30014 212 29 i i PRON eblip-30014 212 30 find find VERB eblip-30014 212 31 this this DET eblip-30014 212 32 type type NOUN eblip-30014 212 33 of of ADP eblip-30014 212 34 thing thing NOUN eblip-30014 212 35 ? ? PUNCT eblip-30014 212 36 ” " PUNCT eblip-30014 212 37 . . PUNCT eblip-30014 213 1 while while SCONJ eblip-30014 213 2 this this DET eblip-30014 213 3 sub sub ADJ eblip-30014 213 4 - - ADJ eblip-30014 213 5 category category NOUN eblip-30014 213 6 accounted account VERB eblip-30014 213 7 for for ADP eblip-30014 213 8 6 6 NUM eblip-30014 213 9 % % NOUN eblip-30014 213 10 of of ADP eblip-30014 213 11 chats chat NOUN eblip-30014 213 12 overall overall ADV eblip-30014 213 13 , , PUNCT eblip-30014 213 14 the the DET eblip-30014 213 15 percentage percentage NOUN eblip-30014 213 16 of of ADP eblip-30014 213 17 data data NOUN eblip-30014 213 18 - - PUNCT eblip-30014 213 19 related relate VERB eblip-30014 213 20 questions question NOUN eblip-30014 213 21 on on ADP eblip-30014 213 22 the the DET eblip-30014 213 23 service service NOUN eblip-30014 213 24 was be AUX eblip-30014 213 25 lower low ADJ eblip-30014 213 26 in in ADP eblip-30014 213 27 practice practice NOUN eblip-30014 213 28 , , PUNCT eblip-30014 213 29 since since SCONJ eblip-30014 213 30 the the DET eblip-30014 213 31 category category NOUN eblip-30014 213 32 also also ADV eblip-30014 213 33 encompassed encompass VERB eblip-30014 213 34 questions question NOUN eblip-30014 213 35 about about ADP eblip-30014 213 36 government government NOUN eblip-30014 213 37 documents document NOUN eblip-30014 213 38 , , PUNCT eblip-30014 213 39 theses thesis NOUN eblip-30014 213 40 , , PUNCT eblip-30014 213 41 and and CCONJ eblip-30014 213 42 other other ADJ eblip-30014 213 43 publication publication NOUN eblip-30014 213 44 types type NOUN eblip-30014 213 45 . . PUNCT eblip-30014 214 1 most most ADJ eblip-30014 214 2 digital digital ADJ eblip-30014 214 3 scholarship scholarship NOUN eblip-30014 214 4 questions question NOUN eblip-30014 214 5 would would AUX eblip-30014 214 6 have have AUX eblip-30014 214 7 fallen fall VERB eblip-30014 214 8 under under ADP eblip-30014 214 9 the the DET eblip-30014 214 10 category category NOUN eblip-30014 214 11 of of ADP eblip-30014 214 12 library library NOUN eblip-30014 214 13 computing computing NOUN eblip-30014 214 14 , , PUNCT eblip-30014 214 15 a a DET eblip-30014 214 16 category category NOUN eblip-30014 214 17 that that PRON eblip-30014 214 18 accounted account VERB eblip-30014 214 19 for for ADP eblip-30014 214 20 only only ADV eblip-30014 214 21 2 2 NUM eblip-30014 214 22 % % NOUN eblip-30014 214 23 of of ADP eblip-30014 214 24 questions question NOUN eblip-30014 214 25 overall overall ADJ eblip-30014 214 26 . . PUNCT eblip-30014 215 1 since since SCONJ eblip-30014 215 2 few few ADJ eblip-30014 215 3 questions question NOUN eblip-30014 215 4 were be AUX eblip-30014 215 5 found find VERB eblip-30014 215 6 related relate VERB eblip-30014 215 7 to to ADP eblip-30014 215 8 data datum NOUN eblip-30014 215 9 and and CCONJ eblip-30014 215 10 digital digital ADJ eblip-30014 215 11 scholarship scholarship NOUN eblip-30014 215 12 in in ADP eblip-30014 215 13 the the DET eblip-30014 215 14 processed process VERB eblip-30014 215 15 data datum NOUN eblip-30014 215 16 , , PUNCT eblip-30014 215 17 the the DET eblip-30014 215 18 automatic automatic ADJ eblip-30014 215 19 and and CCONJ eblip-30014 215 20 natural natural ADJ eblip-30014 215 21 language language NOUN eblip-30014 215 22 processing processing NOUN eblip-30014 215 23 approach approach NOUN eblip-30014 215 24 substantiated substantiate VERB eblip-30014 215 25 the the DET eblip-30014 215 26 hand hand NOUN eblip-30014 215 27 - - PUNCT eblip-30014 215 28 coded code VERB eblip-30014 215 29 topic topic NOUN eblip-30014 215 30 analysis analysis NOUN eblip-30014 215 31 . . PUNCT eblip-30014 215 32     SPACE eblip-30014 216 1 conclusion conclusion NOUN eblip-30014 216 2     SPACE eblip-30014 216 3 automatic automatic ADJ eblip-30014 216 4 and and CCONJ eblip-30014 216 5 natural natural ADJ eblip-30014 216 6 language language NOUN eblip-30014 216 7 processing processing NOUN eblip-30014 216 8 toolchains toolchain NOUN eblip-30014 216 9 have have VERB eblip-30014 216 10 limitations limitation NOUN eblip-30014 216 11 when when SCONJ eblip-30014 216 12 it it PRON eblip-30014 216 13 comes come VERB eblip-30014 216 14 to to ADP eblip-30014 216 15 accuracy accuracy NOUN eblip-30014 216 16 , , PUNCT eblip-30014 216 17 and and CCONJ eblip-30014 216 18 benefits benefit NOUN eblip-30014 216 19 when when SCONJ eblip-30014 216 20 it it PRON eblip-30014 216 21 comes come VERB eblip-30014 216 22 to to ADP eblip-30014 216 23 speed speed NOUN eblip-30014 216 24 and and CCONJ eblip-30014 216 25 the the DET eblip-30014 216 26 relative relative ADJ eblip-30014 216 27 size size NOUN eblip-30014 216 28 of of ADP eblip-30014 216 29 a a DET eblip-30014 216 30 corpus corpus NOUN eblip-30014 216 31 that that PRON eblip-30014 216 32 can can AUX eblip-30014 216 33 be be AUX eblip-30014 216 34 analyzed analyze VERB eblip-30014 216 35 . . PUNCT eblip-30014 217 1 the the DET eblip-30014 217 2 team team NOUN eblip-30014 217 3 believes believe VERB eblip-30014 217 4 these these DET eblip-30014 217 5 benefits benefit NOUN eblip-30014 217 6 mean mean VERB eblip-30014 217 7 that that SCONJ eblip-30014 217 8 automatic automatic ADJ eblip-30014 217 9 and and CCONJ eblip-30014 217 10 natural natural ADJ eblip-30014 217 11 language language NOUN eblip-30014 217 12 processing processing NOUN eblip-30014 217 13 methods method NOUN eblip-30014 217 14 are be AUX eblip-30014 217 15 well well ADV eblip-30014 217 16 positioned position VERB eblip-30014 217 17 to to PART eblip-30014 217 18 supplement supplement VERB eblip-30014 217 19 hand hand NOUN eblip-30014 217 20 coding coding NOUN eblip-30014 217 21 , , PUNCT eblip-30014 217 22 but but CCONJ eblip-30014 217 23 results result NOUN eblip-30014 217 24 should should AUX eblip-30014 217 25 be be AUX eblip-30014 217 26 correlated correlate VERB eblip-30014 217 27 with with ADP eblip-30014 217 28 the the DET eblip-30014 217 29 results result NOUN eblip-30014 217 30 from from ADP eblip-30014 217 31 studies study NOUN eblip-30014 217 32 utilizing utilize VERB eblip-30014 217 33 hand hand NOUN eblip-30014 217 34 coding code VERB eblip-30014 217 35 techniques technique NOUN eblip-30014 217 36 . . PUNCT eblip-30014 218 1 it it PRON eblip-30014 218 2 is be AUX eblip-30014 218 3 possible possible ADJ eblip-30014 218 4 that that SCONJ eblip-30014 218 5 the the DET eblip-30014 218 6 precision precision NOUN eblip-30014 218 7 of of ADP eblip-30014 218 8 automatic automatic ADJ eblip-30014 218 9 and and CCONJ eblip-30014 218 10 nlp nlp ADJ eblip-30014 218 11 approaches approach NOUN eblip-30014 218 12 will will AUX eblip-30014 218 13 continue continue VERB eblip-30014 218 14 to to PART eblip-30014 218 15 improve improve VERB eblip-30014 218 16 in in ADP eblip-30014 218 17 accuracy accuracy NOUN eblip-30014 218 18 . . PUNCT eblip-30014 219 1 this this DET eblip-30014 219 2 study study NOUN eblip-30014 219 3 also also ADV eblip-30014 219 4 provided provide VERB eblip-30014 219 5 a a DET eblip-30014 219 6 great great ADJ eblip-30014 219 7 opportunity opportunity NOUN eblip-30014 219 8 for for ADP eblip-30014 219 9 transdisciplinary transdisciplinary ADJ eblip-30014 219 10 learning learning NOUN eblip-30014 219 11 and and CCONJ eblip-30014 219 12 better well ADJ eblip-30014 219 13 understanding understanding NOUN eblip-30014 219 14 of of ADP eblip-30014 219 15 emergent emergent ADJ eblip-30014 219 16 research research NOUN eblip-30014 219 17 tools tool NOUN eblip-30014 219 18 . . PUNCT eblip-30014 219 19     SPACE eblip-30014 220 1 acknowledgements acknowledgement VERB eblip-30014 220 2     SPACE eblip-30014 220 3 the the DET eblip-30014 220 4 research research NOUN eblip-30014 220 5 team team NOUN eblip-30014 220 6 wishes wish VERB eblip-30014 220 7 to to PART eblip-30014 220 8 thank thank VERB eblip-30014 220 9 scholars scholar NOUN eblip-30014 220 10 portal portal ADJ eblip-30014 220 11 , , PUNCT eblip-30014 220 12 particularly particularly ADV eblip-30014 220 13 guinsly guinsly ADV eblip-30014 220 14 mondésir mondésir NOUN eblip-30014 220 15 , , PUNCT eblip-30014 220 16 for for ADP eblip-30014 220 17 providing provide VERB eblip-30014 220 18 access access NOUN eblip-30014 220 19 to to ADP eblip-30014 220 20 chat chat VERB eblip-30014 220 21 metadata metadata NOUN eblip-30014 220 22 and and CCONJ eblip-30014 220 23 transcripts transcript NOUN eblip-30014 220 24 to to PART eblip-30014 220 25 support support VERB eblip-30014 220 26 this this DET eblip-30014 220 27 project project NOUN eblip-30014 220 28 . . PUNCT eblip-30014 221 1 the the DET eblip-30014 221 2 team team NOUN eblip-30014 221 3 also also ADV eblip-30014 221 4 wishes wish VERB eblip-30014 221 5 to to PART eblip-30014 221 6 acknowledge acknowledge VERB eblip-30014 221 7 judith judith PROPN eblip-30014 221 8 logan logan PROPN eblip-30014 221 9 of of ADP eblip-30014 221 10 the the DET eblip-30014 221 11 university university PROPN eblip-30014 221 12 of of ADP eblip-30014 221 13 toronto toronto PROPN eblip-30014 221 14 libraries library NOUN eblip-30014 221 15 and and CCONJ eblip-30014 221 16 sabina sabina PROPN eblip-30014 221 17 pagotto pagotto PROPN eblip-30014 221 18 and and CCONJ eblip-30014 221 19 amy amy PROPN eblip-30014 221 20 greenberg greenberg PROPN eblip-30014 221 21 of of ADP eblip-30014 221 22 scholars scholars PROPN eblip-30014 221 23 portal portal ADJ eblip-30014 221 24 for for ADP eblip-30014 221 25 their their PRON eblip-30014 221 26 work work NOUN eblip-30014 221 27 in in ADP eblip-30014 221 28 hand hand NOUN eblip-30014 221 29 coding code VERB eblip-30014 221 30 chats chat NOUN eblip-30014 221 31 by by ADP eblip-30014 221 32 question question NOUN eblip-30014 221 33 type type NOUN eblip-30014 221 34 as as ADP eblip-30014 221 35 part part NOUN eblip-30014 221 36 of of ADP eblip-30014 221 37 the the DET eblip-30014 221 38 2016 2016 NUM eblip-30014 221 39 ask ask VERB eblip-30014 221 40 a a DET eblip-30014 221 41 librarian librarian ADJ eblip-30014 221 42 assessment assessment NOUN eblip-30014 221 43 project project NOUN eblip-30014 221 44 , , PUNCT eblip-30014 221 45 which which PRON eblip-30014 221 46 were be AUX eblip-30014 221 47 used use VERB eblip-30014 221 48 as as ADP eblip-30014 221 49 a a DET eblip-30014 221 50 comparison comparison NOUN eblip-30014 221 51 point point NOUN eblip-30014 221 52 in in ADP eblip-30014 221 53 this this DET eblip-30014 221 54 work work NOUN eblip-30014 221 55 . . PUNCT eblip-30014 222 1 the the DET eblip-30014 222 2 team team NOUN eblip-30014 222 3 would would AUX eblip-30014 222 4 also also ADV eblip-30014 222 5 like like VERB eblip-30014 222 6 to to PART eblip-30014 222 7 acknowledge acknowledge VERB eblip-30014 222 8 david david PROPN eblip-30014 222 9 kwasny kwasny PROPN eblip-30014 222 10 of of ADP eblip-30014 222 11 the the DET eblip-30014 222 12 university university PROPN eblip-30014 222 13 of of ADP eblip-30014 222 14 toronto toronto PROPN eblip-30014 222 15 scarborough scarborough PROPN eblip-30014 222 16 library library PROPN eblip-30014 222 17 ’s ’s PART eblip-30014 222 18 digital digital ADJ eblip-30014 222 19 scholarship scholarship NOUN eblip-30014 222 20 unit unit NOUN eblip-30014 222 21 for for ADP eblip-30014 222 22 his his PRON eblip-30014 222 23 contributions contribution NOUN eblip-30014 222 24 to to ADP eblip-30014 222 25 initial initial ADJ eblip-30014 222 26 conversations conversation NOUN eblip-30014 222 27 about about ADP eblip-30014 222 28 natural natural ADJ eblip-30014 222 29 language language NOUN eblip-30014 222 30 processing processing NOUN eblip-30014 222 31 in in ADP eblip-30014 222 32 the the DET eblip-30014 222 33 library library NOUN eblip-30014 222 34 . . PUNCT eblip-30014 222 35     SPACE eblip-30014 223 1 author author NOUN eblip-30014 223 2 contributions contribution VERB eblip-30014 223 3     SPACE eblip-30014 223 4 ansh ansh ADJ eblip-30014 223 5 sharma sharma PROPN eblip-30014 223 6 : : PUNCT eblip-30014 223 7 methodology methodology NOUN eblip-30014 223 8 , , PUNCT eblip-30014 223 9 data data NOUN eblip-30014 223 10 curation curation NOUN eblip-30014 223 11 , , PUNCT eblip-30014 223 12 software software NOUN eblip-30014 223 13 , , PUNCT eblip-30014 223 14 formal formal ADJ eblip-30014 223 15 analysis analysis NOUN eblip-30014 223 16 , , PUNCT eblip-30014 223 17 visualization visualization NOUN eblip-30014 223 18 , , PUNCT eblip-30014 223 19 writing write VERB eblip-30014 223 20 – – PUNCT eblip-30014 223 21 original original ADJ eblip-30014 223 22 draft draft NOUN eblip-30014 223 23 kathryn kathryn PROPN eblip-30014 223 24 barrett barrett PROPN eblip-30014 223 25 : : PUNCT eblip-30014 223 26 conceptualization conceptualization NOUN eblip-30014 223 27 , , PUNCT eblip-30014 223 28 methodology methodology NOUN eblip-30014 223 29 , , PUNCT eblip-30014 223 30 data data NOUN eblip-30014 223 31 curation curation NOUN eblip-30014 223 32 , , PUNCT eblip-30014 223 33 investigation investigation NOUN eblip-30014 223 34 , , PUNCT eblip-30014 223 35 formal formal ADJ eblip-30014 223 36 analysis analysis NOUN eblip-30014 223 37 , , PUNCT eblip-30014 223 38 writing writing NOUN eblip-30014 223 39 – – PUNCT eblip-30014 223 40 original original ADJ eblip-30014 223 41 draft draft NOUN eblip-30014 223 42 ( ( PUNCT eblip-30014 223 43 lead lead NOUN eblip-30014 223 44 ) ) PUNCT eblip-30014 223 45 , , PUNCT eblip-30014 223 46 writing write VERB eblip-30014 223 47 – – PUNCT eblip-30014 223 48 review review NOUN eblip-30014 223 49 & & CCONJ eblip-30014 223 50 editing edit VERB eblip-30014 223 51 kirsta kirsta PROPN eblip-30014 223 52 stapelfeldt stapelfeldt PROPN eblip-30014 223 53 : : PUNCT eblip-30014 223 54     SPACE eblip-30014 223 55 conceptualization conceptualization NOUN eblip-30014 223 56 , , PUNCT eblip-30014 223 57 methodology methodology NOUN eblip-30014 223 58 , , PUNCT eblip-30014 223 59 data data NOUN eblip-30014 223 60 curation curation NOUN eblip-30014 223 61 , , PUNCT eblip-30014 223 62 formal formal ADJ eblip-30014 223 63 analysis analysis NOUN eblip-30014 223 64 , , PUNCT eblip-30014 223 65 writing writing NOUN eblip-30014 223 66 – – PUNCT eblip-30014 223 67 original original ADJ eblip-30014 223 68 draft draft NOUN eblip-30014 223 69     SPACE eblip-30014 223 70 references reference NOUN eblip-30014 223 71     SPACE eblip-30014 223 72 afacan afacan NOUN eblip-30014 223 73 adanir adanir NOUN eblip-30014 223 74 , , PUNCT eblip-30014 223 75 g. g. PROPN eblip-30014 223 76 ( ( PUNCT eblip-30014 223 77 2019 2019 NUM eblip-30014 223 78 ) ) PUNCT eblip-30014 223 79 . . PUNCT eblip-30014 224 1 detecting detect VERB eblip-30014 224 2 topics topic NOUN eblip-30014 224 3 of of ADP eblip-30014 224 4 chat chat NOUN eblip-30014 224 5 discussions discussion NOUN eblip-30014 224 6 in in ADP eblip-30014 224 7 a a DET eblip-30014 224 8 computer computer NOUN eblip-30014 224 9 supported support VERB eblip-30014 224 10 collaborative collaborative ADJ eblip-30014 224 11 learning learning NOUN eblip-30014 224 12 ( ( PUNCT eblip-30014 224 13 cscl cscl NOUN eblip-30014 224 14 ) ) PUNCT eblip-30014 224 15 environment environment NOUN eblip-30014 224 16 . . PUNCT eblip-30014 225 1 turkish turkish ADJ eblip-30014 225 2 online online ADJ eblip-30014 225 3 journal journal PROPN eblip-30014 225 4 of of ADP eblip-30014 225 5 distance distance NOUN eblip-30014 225 6 education education NOUN eblip-30014 225 7 , , PUNCT eblip-30014 225 8 20(1 20(1 NUM eblip-30014 225 9 ) ) PUNCT eblip-30014 225 10 , , PUNCT eblip-30014 225 11 96 96 NUM eblip-30014 225 12 - - SYM eblip-30014 225 13 114 114 NUM eblip-30014 225 14 . . PUNCT eblip-30014 226 1 https://doi.org/10.17718/tojde.522398 https://doi.org/10.17718/tojde.522398 PROPN eblip-30014 226 2     SPACE eblip-30014 226 3 barrett barrett PROPN eblip-30014 226 4 , , PUNCT eblip-30014 226 5 k. k. PROPN eblip-30014 226 6 , , PUNCT eblip-30014 226 7 & & CCONJ eblip-30014 226 8 pagotto pagotto PROPN eblip-30014 226 9 , , PUNCT eblip-30014 226 10 s. s. PROPN eblip-30014 226 11 ( ( PUNCT eblip-30014 226 12 2019 2019 NUM eblip-30014 226 13 ) ) PUNCT eblip-30014 226 14 . . PUNCT eblip-30014 227 1 local local ADJ eblip-30014 227 2 users user NOUN eblip-30014 227 3 , , PUNCT eblip-30014 227 4 consortial consortial ADJ eblip-30014 227 5 providers provider NOUN eblip-30014 227 6 : : PUNCT eblip-30014 227 7 seeking seek VERB eblip-30014 227 8 points point NOUN eblip-30014 227 9 of of ADP eblip-30014 227 10 dissatisfaction dissatisfaction NOUN eblip-30014 227 11 with with ADP eblip-30014 227 12 a a DET eblip-30014 227 13 collaborative collaborative ADJ eblip-30014 227 14 virtual virtual ADJ eblip-30014 227 15 reference reference NOUN eblip-30014 227 16 service service NOUN eblip-30014 227 17 . . PUNCT eblip-30014 228 1 evidence evidence NOUN eblip-30014 228 2 based base VERB eblip-30014 228 3 library library NOUN eblip-30014 228 4 and and CCONJ eblip-30014 228 5 information information NOUN eblip-30014 228 6 practice practice NOUN eblip-30014 228 7 , , PUNCT eblip-30014 228 8 14(4 14(4 NUM eblip-30014 228 9 ) ) PUNCT eblip-30014 228 10 , , PUNCT eblip-30014 228 11 2 2 NUM eblip-30014 228 12 - - SYM eblip-30014 228 13 20 20 NUM eblip-30014 228 14 . . PUNCT eblip-30014 229 1 https://doi.org/10.18438/eblip29624 https://doi.org/10.18438/eblip29624 NOUN eblip-30014 229 2     SPACE eblip-30014 229 3 bulygin bulygin NOUN eblip-30014 229 4 , , PUNCT eblip-30014 229 5 d. d. PROPN eblip-30014 229 6 , , PUNCT eblip-30014 229 7 musabirov musabirov PROPN eblip-30014 229 8 , , PUNCT eblip-30014 229 9 i. i. PROPN eblip-30014 229 10 , , PUNCT eblip-30014 229 11 suvorova suvorova PROPN eblip-30014 229 12 , , PUNCT eblip-30014 229 13 a. a. NOUN eblip-30014 229 14 , , PUNCT eblip-30014 229 15 konstantinova konstantinova X eblip-30014 229 16 , , PUNCT eblip-30014 229 17 k. k. PROPN eblip-30014 229 18 , , PUNCT eblip-30014 229 19 & & CCONJ eblip-30014 229 20 okopnyi okopnyi PROPN eblip-30014 229 21 , , PUNCT eblip-30014 229 22 p. p. NOUN eblip-30014 229 23 ( ( PUNCT eblip-30014 229 24 2018 2018 NUM eblip-30014 229 25 ) ) PUNCT eblip-30014 229 26 . . PUNCT eblip-30014 230 1 between between ADP eblip-30014 230 2 an an DET eblip-30014 230 3 arena arena NOUN eblip-30014 230 4 and and CCONJ eblip-30014 230 5 a a DET eblip-30014 230 6 sports sport NOUN eblip-30014 230 7 bar bar NOUN eblip-30014 230 8 : : PUNCT eblip-30014 230 9 online online ADJ eblip-30014 230 10 chats chat NOUN eblip-30014 230 11 of of ADP eblip-30014 230 12 esports esport NOUN eblip-30014 230 13 spectators spectator NOUN eblip-30014 230 14 . . PUNCT eblip-30014 231 1 arxiv arxiv PROPN eblip-30014 231 2 . . PUNCT eblip-30014 232 1 https://arxiv.org/abs/1801.02862 https://arxiv.org/abs/1801.02862 NOUN eblip-30014 232 2     SPACE eblip-30014 232 3 bungaro bungaro NOUN eblip-30014 232 4 , , PUNCT eblip-30014 232 5 f. f. PROPN eblip-30014 232 6 , , PUNCT eblip-30014 232 7 muzzupapa muzzupapa VERB eblip-30014 232 8 , , PUNCT eblip-30014 232 9 m. m. NOUN eblip-30014 232 10 v. v. PROPN eblip-30014 232 11 , , PUNCT eblip-30014 232 12 & & CCONJ eblip-30014 232 13 tomatis tomatis NOUN eblip-30014 232 14 , , PUNCT eblip-30014 232 15 m. m. NOUN eblip-30014 232 16 s. s. PROPN eblip-30014 232 17 ( ( PUNCT eblip-30014 232 18 2017 2017 NUM eblip-30014 232 19 ) ) PUNCT eblip-30014 232 20 . . PUNCT eblip-30014 233 1 extending extend VERB eblip-30014 233 2 the the DET eblip-30014 233 3 live live ADJ eblip-30014 233 4 chat chat NOUN eblip-30014 233 5 reference reference NOUN eblip-30014 233 6 service service NOUN eblip-30014 233 7 at at ADP eblip-30014 233 8 the the DET eblip-30014 233 9 university university PROPN eblip-30014 233 10 of of ADP eblip-30014 233 11 turin turin PROPN eblip-30014 233 12 – – PUNCT eblip-30014 233 13 a a DET eblip-30014 233 14 case case NOUN eblip-30014 233 15 study study NOUN eblip-30014 233 16 . . PUNCT eblip-30014 234 1 38th 38th ADJ eblip-30014 234 2 international international ADJ eblip-30014 234 3 association association NOUN eblip-30014 234 4 of of ADP eblip-30014 234 5 scientific scientific ADJ eblip-30014 234 6 and and CCONJ eblip-30014 234 7 technological technological ADJ eblip-30014 234 8 university university NOUN eblip-30014 234 9 libraries library NOUN eblip-30014 234 10 conference conference NOUN eblip-30014 234 11 , , PUNCT eblip-30014 234 12 free free ADJ eblip-30014 234 13 university university NOUN eblip-30014 234 14 of of ADP eblip-30014 234 15 bozen bozen NOUN eblip-30014 234 16 - - PUNCT eblip-30014 234 17 bolzano bolzano NOUN eblip-30014 234 18 , , PUNCT eblip-30014 234 19 italy italy PROPN eblip-30014 234 20 . . PUNCT eblip-30014 235 1 https://docs.lib.purdue.edu/iatul/2017/challenges/1 https://docs.lib.purdue.edu/iatul/2017/challenges/1 PROPN eblip-30014 235 2     SPACE eblip-30014 235 3 chen chen PROPN eblip-30014 235 4 , , PUNCT eblip-30014 235 5 x. x. PROPN eblip-30014 235 6 , , PUNCT eblip-30014 235 7 & & CCONJ eblip-30014 235 8 wang wang PROPN eblip-30014 235 9 , , PUNCT eblip-30014 235 10 h. h. PROPN eblip-30014 235 11 ( ( PUNCT eblip-30014 235 12 2019 2019 NUM eblip-30014 235 13 ) ) PUNCT eblip-30014 235 14 . . PUNCT eblip-30014 236 1 automated automate VERB eblip-30014 236 2 chat chat PROPN eblip-30014 236 3 transcript transcript NOUN eblip-30014 236 4 analysis analysis NOUN eblip-30014 236 5 using use VERB eblip-30014 236 6 topic topic NOUN eblip-30014 236 7 modeling modeling NOUN eblip-30014 236 8 for for ADP eblip-30014 236 9 library library NOUN eblip-30014 236 10 reference reference NOUN eblip-30014 236 11 services service NOUN eblip-30014 236 12 . . PUNCT eblip-30014 237 1 proceedings proceeding NOUN eblip-30014 237 2 of of ADP eblip-30014 237 3 the the DET eblip-30014 237 4 association association NOUN eblip-30014 237 5 for for ADP eblip-30014 237 6 information information NOUN eblip-30014 237 7 science science NOUN eblip-30014 237 8 and and CCONJ eblip-30014 237 9 technology technology NOUN eblip-30014 237 10 , , PUNCT eblip-30014 237 11 56(1 56(1 NUM eblip-30014 237 12 ) ) PUNCT eblip-30014 237 13 , , PUNCT eblip-30014 237 14 368 368 NUM eblip-30014 237 15 - - SYM eblip-30014 237 16 371 371 NUM eblip-30014 237 17 . . PUNCT eblip-30014 238 1 https://doi.org/10.1002/pra2.31 https://doi.org/10.1002/pra2.31 NOUN eblip-30014 238 2     SPACE eblip-30014 238 3 chow chow PROPN eblip-30014 238 4 , , PUNCT eblip-30014 238 5 a. a. PROPN eblip-30014 238 6 s. s. PROPN eblip-30014 238 7 , , PUNCT eblip-30014 238 8 & & CCONJ eblip-30014 238 9 croxton croxton PROPN eblip-30014 238 10 , , PUNCT eblip-30014 238 11 r. r. PROPN eblip-30014 238 12 a. a. PROPN eblip-30014 238 13 ( ( PUNCT eblip-30014 238 14 2014 2014 NUM eblip-30014 238 15 ) ) PUNCT eblip-30014 238 16 . . PUNCT eblip-30014 239 1 a a DET eblip-30014 239 2 usability usability NOUN eblip-30014 239 3 evaluation evaluation NOUN eblip-30014 239 4 of of ADP eblip-30014 239 5 academic academic ADJ eblip-30014 239 6 virtual virtual ADJ eblip-30014 239 7 reference reference NOUN eblip-30014 239 8 services service NOUN eblip-30014 239 9 . . PUNCT eblip-30014 240 1 college college PROPN eblip-30014 240 2 & & CCONJ eblip-30014 240 3 research research PROPN eblip-30014 240 4 libraries library NOUN eblip-30014 240 5 , , PUNCT eblip-30014 240 6 75(3 75(3 NUM eblip-30014 240 7 ) ) PUNCT eblip-30014 240 8 , , PUNCT eblip-30014 240 9 309 309 NUM eblip-30014 240 10 - - SYM eblip-30014 240 11 361 361 NUM eblip-30014 240 12 . . PUNCT eblip-30014 241 1 https://doi.org/10.5860/crl13-408 https://doi.org/10.5860/crl13-408 ADJ eblip-30014 241 2     SPACE eblip-30014 241 3 connaway connaway NOUN eblip-30014 241 4 , , PUNCT eblip-30014 241 5 l. l. PROPN eblip-30014 241 6 s. s. PROPN eblip-30014 241 7 , , PUNCT eblip-30014 241 8 & & CCONJ eblip-30014 241 9 radford radford PROPN eblip-30014 241 10 , , PUNCT eblip-30014 241 11 m. m. NOUN eblip-30014 241 12 l. l. PROPN eblip-30014 241 13 ( ( PUNCT eblip-30014 241 14 2011 2011 NUM eblip-30014 241 15 ) ) PUNCT eblip-30014 241 16 . . PUNCT eblip-30014 242 1 seeking seek VERB eblip-30014 242 2 synchronicity synchronicity NOUN eblip-30014 242 3 : : PUNCT eblip-30014 242 4 revelations revelation NOUN eblip-30014 242 5 and and CCONJ eblip-30014 242 6 recommendations recommendation NOUN eblip-30014 242 7 for for ADP eblip-30014 242 8 virtual virtual ADJ eblip-30014 242 9 reference reference NOUN eblip-30014 242 10 . . PUNCT eblip-30014 243 1 oclc oclc PROPN eblip-30014 243 2 research research PROPN eblip-30014 243 3 . . PUNCT eblip-30014 244 1 https://www.oclc.org/research/publications/2011/synchronicity.html https://www.oclc.org/research/publications/2011/synchronicity.html PROPN eblip-30014 244 2     SPACE eblip-30014 244 3 hristova hristova PROPN eblip-30014 244 4 , , PUNCT eblip-30014 244 5 g. g. PROPN eblip-30014 244 6 ( ( PUNCT eblip-30014 244 7 2021 2021 NUM eblip-30014 244 8 ) ) PUNCT eblip-30014 244 9 . . PUNCT eblip-30014 245 1 topic topic NOUN eblip-30014 245 2 modeling modeling NOUN eblip-30014 245 3 of of ADP eblip-30014 245 4 chat chat PROPN eblip-30014 245 5 data datum NOUN eblip-30014 245 6 : : PUNCT eblip-30014 245 7 a a DET eblip-30014 245 8 case case NOUN eblip-30014 245 9 study study NOUN eblip-30014 245 10 in in ADP eblip-30014 245 11 the the DET eblip-30014 245 12 banking banking NOUN eblip-30014 245 13 domain domain NOUN eblip-30014 245 14 . . PUNCT eblip-30014 246 1 aip aip PROPN eblip-30014 246 2 conference conference NOUN eblip-30014 246 3 proceedings proceeding NOUN eblip-30014 246 4 , , PUNCT eblip-30014 246 5 2333(1 2333(1 NUM eblip-30014 246 6 ) ) PUNCT eblip-30014 246 7 , , PUNCT eblip-30014 246 8 150014 150014 NUM eblip-30014 246 9 . . PUNCT eblip-30014 247 1 https://doi.org/10.1063/5.0044139 https://doi.org/10.1063/5.0044139 PROPN eblip-30014 247 2     SPACE eblip-30014 247 3 kherwa kherwa NOUN eblip-30014 247 4 , , PUNCT eblip-30014 247 5 p. p. NOUN eblip-30014 247 6 , , PUNCT eblip-30014 247 7 & & CCONJ eblip-30014 247 8 bansal bansal NOUN eblip-30014 247 9 , , PUNCT eblip-30014 247 10 p. p. NOUN eblip-30014 247 11 ( ( PUNCT eblip-30014 247 12 2019 2019 NUM eblip-30014 247 13 ) ) PUNCT eblip-30014 247 14 . . PUNCT eblip-30014 248 1 topic topic NOUN eblip-30014 248 2 modeling modeling NOUN eblip-30014 248 3 : : PUNCT eblip-30014 248 4 a a DET eblip-30014 248 5 comprehensive comprehensive ADJ eblip-30014 248 6 review review NOUN eblip-30014 248 7 . . PUNCT eblip-30014 249 1 eai eai PROPN eblip-30014 249 2 endorsed endorse VERB eblip-30014 249 3 transactions transaction NOUN eblip-30014 249 4 on on ADP eblip-30014 249 5 scalable scalable ADJ eblip-30014 249 6 information information NOUN eblip-30014 249 7 systems system NOUN eblip-30014 249 8 , , PUNCT eblip-30014 249 9 7(24 7(24 NUM eblip-30014 249 10 ) ) PUNCT eblip-30014 249 11 , , PUNCT eblip-30014 249 12 e2 e2 PROPN eblip-30014 249 13 , , PUNCT eblip-30014 249 14 1 1 NUM eblip-30014 249 15 - - SYM eblip-30014 249 16 16 16 NUM eblip-30014 249 17 . . PUNCT eblip-30014 250 1 https://doi.org/10.4108/eai.13-7-2018.159623 https://doi.org/10.4108/eai.13-7-2018.159623 PROPN eblip-30014 250 2     SPACE eblip-30014 250 3 kohler kohler NOUN eblip-30014 250 4 , , PUNCT eblip-30014 250 5 e. e. PROPN eblip-30014 250 6 ( ( PUNCT eblip-30014 250 7 2017 2017 NUM eblip-30014 250 8 , , PUNCT eblip-30014 250 9 november november PROPN eblip-30014 250 10 3 3 NUM eblip-30014 250 11 ) ) PUNCT eblip-30014 250 12 . . PUNCT eblip-30014 251 1 what what PRON eblip-30014 251 2 do do AUX eblip-30014 251 3 your your PRON eblip-30014 251 4 library library NOUN eblip-30014 251 5 chats chat NOUN eblip-30014 251 6 say say VERB eblip-30014 251 7 ? ? PUNCT eblip-30014 251 8 : : PUNCT eblip-30014 251 9 how how SCONJ eblip-30014 251 10 to to PART eblip-30014 251 11 analyze analyze VERB eblip-30014 251 12 webchat webchat PROPN eblip-30014 251 13 transcripts transcript NOUN eblip-30014 251 14 for for ADP eblip-30014 251 15 sentiment sentiment NOUN eblip-30014 251 16 and and CCONJ eblip-30014 251 17 topic topic NOUN eblip-30014 251 18 extraction extraction NOUN eblip-30014 251 19 . . PUNCT eblip-30014 252 1 17th 17th ADJ eblip-30014 252 2 annual annual ADJ eblip-30014 252 3 brick brick NOUN eblip-30014 252 4 & & CCONJ eblip-30014 252 5 click click VERB eblip-30014 252 6 : : PUNCT eblip-30014 252 7 an an DET eblip-30014 252 8 academic academic ADJ eblip-30014 252 9 library library NOUN eblip-30014 252 10 conference conference NOUN eblip-30014 252 11 , , PUNCT eblip-30014 252 12 maryville maryville PROPN eblip-30014 252 13 , , PUNCT eblip-30014 252 14 mi mi PROPN eblip-30014 252 15 , , PUNCT eblip-30014 252 16 united united PROPN eblip-30014 252 17 states states PROPN eblip-30014 252 18 . . PUNCT eblip-30014 253 1 https://eric.ed.gov/?id=ed578189 https://eric.ed.gov/?id=ed578189 PROPN eblip-30014 253 2     SPACE eblip-30014 253 3 maidenberg maidenberg PROPN eblip-30014 253 4 , , PUNCT eblip-30014 253 5 k. k. PROPN eblip-30014 253 6 , , PUNCT eblip-30014 253 7 greenberg greenberg PROPN eblip-30014 253 8 , , PUNCT eblip-30014 253 9 a. a. PROPN eblip-30014 253 10 , , PUNCT eblip-30014 253 11 whyte whyte PROPN eblip-30014 253 12 - - PUNCT eblip-30014 253 13 appleby appleby PROPN eblip-30014 253 14 , , PUNCT eblip-30014 253 15 j. j. PROPN eblip-30014 253 16 , , PUNCT eblip-30014 253 17 logan logan PROPN eblip-30014 253 18 , , PUNCT eblip-30014 253 19 j. j. PROPN eblip-30014 253 20 , , PUNCT eblip-30014 253 21 & & CCONJ eblip-30014 253 22 spence spence PROPN eblip-30014 253 23 , , PUNCT eblip-30014 253 24 m. m. NOUN eblip-30014 253 25 ( ( PUNCT eblip-30014 253 26 2012 2012 NUM eblip-30014 253 27 ) ) PUNCT eblip-30014 253 28 . . PUNCT eblip-30014 254 1 reference reference NOUN eblip-30014 254 2 query query NOUN eblip-30014 254 3 coding code VERB eblip-30014 254 4 key key NOUN eblip-30014 254 5 . . PUNCT eblip-30014 255 1 tspace tspace PROPN eblip-30014 255 2 . . PUNCT eblip-30014 256 1 http://hdl.handle.net/1807/94126 http://hdl.handle.net/1807/94126 DET eblip-30014 256 2     SPACE eblip-30014 256 3 matteson matteson PROPN eblip-30014 256 4 , , PUNCT eblip-30014 256 5 m. m. NOUN eblip-30014 256 6 l. l. PROPN eblip-30014 256 7 , , PUNCT eblip-30014 256 8 salamon salamon PROPN eblip-30014 256 9 , , PUNCT eblip-30014 256 10 j. j. PROPN eblip-30014 256 11 , , PUNCT eblip-30014 256 12 & & CCONJ eblip-30014 256 13 brewster brewster PROPN eblip-30014 256 14 , , PUNCT eblip-30014 256 15 l. l. PROPN eblip-30014 256 16 ( ( PUNCT eblip-30014 256 17 2011 2011 NUM eblip-30014 256 18 ) ) PUNCT eblip-30014 256 19 . . PUNCT eblip-30014 257 1 a a DET eblip-30014 257 2 systematic systematic ADJ eblip-30014 257 3 review review NOUN eblip-30014 257 4 of of ADP eblip-30014 257 5 research research NOUN eblip-30014 257 6 on on ADP eblip-30014 257 7 live live ADJ eblip-30014 257 8 chat chat PROPN eblip-30014 257 9 service service NOUN eblip-30014 257 10 . . PUNCT eblip-30014 258 1 reference reference NOUN eblip-30014 258 2 & & CCONJ eblip-30014 258 3 user user PROPN eblip-30014 258 4 services services PROPN eblip-30014 258 5 quarterly quarterly ADV eblip-30014 258 6 , , PUNCT eblip-30014 258 7 51(2 51(2 NUM eblip-30014 258 8 ) ) PUNCT eblip-30014 258 9 , , PUNCT eblip-30014 258 10 172 172 NUM eblip-30014 258 11 - - SYM eblip-30014 258 12 189 189 NUM eblip-30014 258 13 . . PUNCT eblip-30014 259 1 https://doi.org/10.5860/rusq.51n2.172 https://doi.org/10.5860/rusq.51n2.172 NOUN eblip-30014 259 2     SPACE eblip-30014 259 3 mawhinney mawhinney NOUN eblip-30014 259 4 , , PUNCT eblip-30014 259 5 t. t. PROPN eblip-30014 259 6 ( ( PUNCT eblip-30014 259 7 2020 2020 NUM eblip-30014 259 8 ) ) PUNCT eblip-30014 259 9 . . PUNCT eblip-30014 260 1 user user NOUN eblip-30014 260 2 preferences preference NOUN eblip-30014 260 3 related relate VERB eblip-30014 260 4 to to ADP eblip-30014 260 5 virtual virtual ADJ eblip-30014 260 6 reference reference NOUN eblip-30014 260 7 services service NOUN eblip-30014 260 8 in in ADP eblip-30014 260 9 an an DET eblip-30014 260 10 academic academic ADJ eblip-30014 260 11 library library NOUN eblip-30014 260 12 . . PUNCT eblip-30014 261 1 the the DET eblip-30014 261 2 journal journal NOUN eblip-30014 261 3 of of ADP eblip-30014 261 4 academic academic ADJ eblip-30014 261 5 librarianship librarianship NOUN eblip-30014 261 6 , , PUNCT eblip-30014 261 7 46(1 46(1 PROPN eblip-30014 261 8 ) ) PUNCT eblip-30014 261 9 , , PUNCT eblip-30014 261 10 102094 102094 NUM eblip-30014 261 11 . . PUNCT eblip-30014 262 1 https://doi.org/10.1016/j.acalib.2019.102094 https://doi.org/10.1016/j.acalib.2019.102094 PROPN eblip-30014 262 2     SPACE eblip-30014 262 3 ozeran ozeran PROPN eblip-30014 262 4 , , PUNCT eblip-30014 262 5 m. m. NOUN eblip-30014 262 6 , , PUNCT eblip-30014 262 7 & & CCONJ eblip-30014 262 8 martin martin PROPN eblip-30014 262 9 , , PUNCT eblip-30014 262 10 p. p. NOUN eblip-30014 262 11 ( ( PUNCT eblip-30014 262 12 2019 2019 NUM eblip-30014 262 13 ) ) PUNCT eblip-30014 262 14 . . PUNCT eblip-30014 263 1 “ " PUNCT eblip-30014 263 2 good good ADJ eblip-30014 263 3 night night NOUN eblip-30014 263 4 , , PUNCT eblip-30014 263 5 good good ADJ eblip-30014 263 6 day day NOUN eblip-30014 263 7 , , PUNCT eblip-30014 263 8 good good ADJ eblip-30014 263 9 luck luck NOUN eblip-30014 263 10 ” " PUNCT eblip-30014 263 11 : : PUNCT eblip-30014 263 12 applying apply VERB eblip-30014 263 13 topic topic NOUN eblip-30014 263 14 modeling modeling NOUN eblip-30014 263 15 to to PART eblip-30014 263 16 chat chat VERB eblip-30014 263 17 reference reference NOUN eblip-30014 263 18 transcripts transcript NOUN eblip-30014 263 19 . . PUNCT eblip-30014 264 1 information information NOUN eblip-30014 264 2 technology technology NOUN eblip-30014 264 3 and and CCONJ eblip-30014 264 4 libraries library NOUN eblip-30014 264 5 , , PUNCT eblip-30014 264 6 38(2 38(2 NOUN eblip-30014 264 7 ) ) PUNCT eblip-30014 264 8 , , PUNCT eblip-30014 264 9 49 49 NUM eblip-30014 264 10 - - SYM eblip-30014 264 11 57 57 NUM eblip-30014 264 12 . . PUNCT eblip-30014 265 1 https://doi.org/10.6017/ital.v38i2.10921 https://doi.org/10.6017/ital.v38i2.10921 PRON eblip-30014 265 2     SPACE eblip-30014 265 3 pagotto pagotto PROPN eblip-30014 265 4 , , PUNCT eblip-30014 265 5 s. s. PROPN eblip-30014 265 6 ( ( PUNCT eblip-30014 265 7 2020 2020 NUM eblip-30014 265 8 ) ) PUNCT eblip-30014 265 9 . . PUNCT eblip-30014 266 1 online online ADJ eblip-30014 266 2 communication communication NOUN eblip-30014 266 3 [ [ X eblip-30014 266 4 unpublished unpublished ADJ eblip-30014 266 5 presentation presentation NOUN eblip-30014 266 6 ] ] PUNCT eblip-30014 266 7 . . PUNCT eblip-30014 267 1 scholars scholar NOUN eblip-30014 267 2 portal portal PROPN eblip-30014 267 3 . . PUNCT eblip-30014 268 1 https://spotdocs.scholarsportal.info/download/attachments/179013243/online_communication.pdf?version=2&modificationdate=1604339039000&api=v2 https://spotdocs.scholarsportal.info/download/attachments/179013243/online_communication.pdf?version=2&modificationdate=1604339039000&api=v2 NOUN eblip-30014 268 2     SPACE eblip-30014 268 3 paulus paulus PROPN eblip-30014 268 4 , , PUNCT eblip-30014 268 5 t. t. NOUN eblip-30014 268 6 m. m. NOUN eblip-30014 268 7 , , PUNCT eblip-30014 268 8 friend friend NOUN eblip-30014 268 9 wise wise ADJ eblip-30014 268 10 , , PUNCT eblip-30014 268 11 a. a. PROPN eblip-30014 268 12 , , PUNCT eblip-30014 268 13 & & CCONJ eblip-30014 268 14 singleton singleton PROPN eblip-30014 268 15 , , PUNCT eblip-30014 268 16 r. r. PROPN eblip-30014 268 17 ( ( PUNCT eblip-30014 268 18 2019a 2019a NUM eblip-30014 268 19 ) ) PUNCT eblip-30014 268 20 . . PUNCT eblip-30014 269 1 how how SCONJ eblip-30014 269 2 will will AUX eblip-30014 269 3 the the DET eblip-30014 269 4 data datum NOUN eblip-30014 269 5 be be AUX eblip-30014 269 6 analyzed analyze VERB eblip-30014 269 7 ? ? PUNCT eblip-30014 270 1 part part NOUN eblip-30014 270 2 one one NUM eblip-30014 270 3 : : PUNCT eblip-30014 270 4 quantitative quantitative ADJ eblip-30014 270 5 approaches approach NOUN eblip-30014 270 6 including include VERB eblip-30014 270 7 content content NOUN eblip-30014 270 8 analysis analysis NOUN eblip-30014 270 9 , , PUNCT eblip-30014 270 10 statistical statistical ADJ eblip-30014 270 11 modeling modeling NOUN eblip-30014 270 12 , , PUNCT eblip-30014 270 13 and and CCONJ eblip-30014 270 14 computational computational ADJ eblip-30014 270 15 methods method NOUN eblip-30014 270 16 . . PUNCT eblip-30014 271 1 in in ADP eblip-30014 271 2 t. t. PROPN eblip-30014 271 3 m. m. PROPN eblip-30014 271 4 paulus paulus PROPN eblip-30014 271 5 & & CCONJ eblip-30014 271 6 a. a. PROPN eblip-30014 271 7 friend friend NOUN eblip-30014 271 8 wise wise ADJ eblip-30014 271 9 ( ( PUNCT eblip-30014 271 10 eds ed NOUN eblip-30014 271 11 . . PUNCT eblip-30014 271 12 ) ) PUNCT eblip-30014 271 13 , , PUNCT eblip-30014 271 14 looking look VERB eblip-30014 271 15 for for ADP eblip-30014 271 16 insight insight NOUN eblip-30014 271 17 , , PUNCT eblip-30014 271 18 transformation transformation NOUN eblip-30014 271 19 , , PUNCT eblip-30014 271 20 and and CCONJ eblip-30014 271 21 learning learn VERB eblip-30014 271 22 in in ADP eblip-30014 271 23 online online ADJ eblip-30014 271 24 talk talk NOUN eblip-30014 271 25 ( ( PUNCT eblip-30014 271 26 pp pp ADJ eblip-30014 271 27 . . PUNCT eblip-30014 271 28 127 127 NUM eblip-30014 271 29 - - SYM eblip-30014 271 30 159 159 NUM eblip-30014 271 31 ) ) PUNCT eblip-30014 271 32 . . PUNCT eblip-30014 272 1 routledge routledge PROPN eblip-30014 272 2 . . PUNCT eblip-30014 272 3     SPACE eblip-30014 273 1 paulus paulus PROPN eblip-30014 273 2 , , PUNCT eblip-30014 273 3 t. t. NOUN eblip-30014 273 4 m. m. NOUN eblip-30014 273 5 , , PUNCT eblip-30014 273 6 & & CCONJ eblip-30014 273 7 friend friend NOUN eblip-30014 273 8 wise wise ADJ eblip-30014 273 9 , , PUNCT eblip-30014 273 10 a. a. NOUN eblip-30014 273 11 ( ( PUNCT eblip-30014 273 12 2019b 2019b NUM eblip-30014 273 13 ) ) PUNCT eblip-30014 273 14 . . PUNCT eblip-30014 274 1 how how SCONJ eblip-30014 274 2 will will AUX eblip-30014 274 3 the the DET eblip-30014 274 4 data datum NOUN eblip-30014 274 5 be be AUX eblip-30014 274 6 analyzed analyze VERB eblip-30014 274 7 ? ? PUNCT eblip-30014 275 1 part part NOUN eblip-30014 275 2 two two NUM eblip-30014 275 3 : : PUNCT eblip-30014 275 4 qualitative qualitative NOUN eblip-30014 275 5 approaches approach NOUN eblip-30014 275 6 including include VERB eblip-30014 275 7 thematic thematic ADJ eblip-30014 275 8 , , PUNCT eblip-30014 275 9 narrative narrative NOUN eblip-30014 275 10 , , PUNCT eblip-30014 275 11 conversation conversation NOUN eblip-30014 275 12 , , PUNCT eblip-30014 275 13 and and CCONJ eblip-30014 275 14 discourse discourse VERB eblip-30014 275 15 analysis analysis NOUN eblip-30014 275 16 . . PUNCT eblip-30014 276 1 in in ADP eblip-30014 276 2 t. t. PROPN eblip-30014 276 3 m. m. PROPN eblip-30014 276 4 paulus paulus PROPN eblip-30014 276 5 & & CCONJ eblip-30014 276 6 a. a. PROPN eblip-30014 276 7 friend friend NOUN eblip-30014 276 8 wise wise ADJ eblip-30014 276 9 ( ( PUNCT eblip-30014 276 10 eds ed NOUN eblip-30014 276 11 . . PUNCT eblip-30014 276 12 ) ) PUNCT eblip-30014 276 13 , , PUNCT eblip-30014 276 14 looking look VERB eblip-30014 276 15 for for ADP eblip-30014 276 16 insight insight NOUN eblip-30014 276 17 , , PUNCT eblip-30014 276 18 transformation transformation NOUN eblip-30014 276 19 , , PUNCT eblip-30014 276 20 and and CCONJ eblip-30014 276 21 learning learn VERB eblip-30014 276 22 in in ADP eblip-30014 276 23 online online ADJ eblip-30014 276 24 talk talk NOUN eblip-30014 276 25 ( ( PUNCT eblip-30014 276 26 pp pp ADJ eblip-30014 276 27 . . PUNCT eblip-30014 276 28 160 160 NUM eblip-30014 276 29 - - SYM eblip-30014 276 30 196 196 NUM eblip-30014 276 31 ) ) PUNCT eblip-30014 276 32 . . PUNCT eblip-30014 277 1 routledge routledge PROPN eblip-30014 277 2 . . PUNCT eblip-30014 277 3     SPACE eblip-30014 278 1 pronoza pronoza PROPN eblip-30014 278 2 , , PUNCT eblip-30014 278 3 e. e. PROPN eblip-30014 278 4 , , PUNCT eblip-30014 278 5 pronoza pronoza PROPN eblip-30014 278 6 , , PUNCT eblip-30014 278 7 a. a. PROPN eblip-30014 278 8 , , PUNCT eblip-30014 278 9 & & CCONJ eblip-30014 278 10 yagunova yagunova PROPN eblip-30014 278 11 , , PUNCT eblip-30014 278 12 e. e. PROPN eblip-30014 278 13 ( ( PUNCT eblip-30014 278 14 2018 2018 NUM eblip-30014 278 15 , , PUNCT eblip-30014 278 16 october october PROPN eblip-30014 278 17 22 22 NUM eblip-30014 278 18 - - SYM eblip-30014 278 19 27 27 NUM eblip-30014 278 20 ) ) PUNCT eblip-30014 278 21 . . PUNCT eblip-30014 279 1 extraction extraction NOUN eblip-30014 279 2 of of ADP eblip-30014 279 3 typical typical ADJ eblip-30014 279 4 client client NOUN eblip-30014 279 5 requests request NOUN eblip-30014 279 6 from from ADP eblip-30014 279 7 bank bank NOUN eblip-30014 279 8 chat chat NOUN eblip-30014 279 9 logs log NOUN eblip-30014 279 10 . . PUNCT eblip-30014 280 1 17th 17th ADJ eblip-30014 280 2 mexican mexican ADJ eblip-30014 280 3 international international ADJ eblip-30014 280 4 conference conference NOUN eblip-30014 280 5 on on ADP eblip-30014 280 6 artificial artificial ADJ eblip-30014 280 7 intelligence intelligence NOUN eblip-30014 280 8 , , PUNCT eblip-30014 280 9 guadalajara guadalajara PROPN eblip-30014 280 10 , , PUNCT eblip-30014 280 11 mexico mexico PROPN eblip-30014 280 12 . . PUNCT eblip-30014 281 1 https://doi.org/10.1007/978-3-030-04497-8_13 https://doi.org/10.1007/978-3-030-04497-8_13 NOUN eblip-30014 281 2     SPACE eblip-30014 281 3 schiller schiller NOUN eblip-30014 281 4 , , PUNCT eblip-30014 281 5 s. s. PROPN eblip-30014 281 6 z. z. PROPN eblip-30014 281 7 ( ( PUNCT eblip-30014 281 8 2016 2016 NUM eblip-30014 281 9 ) ) PUNCT eblip-30014 281 10 . . PUNCT eblip-30014 282 1 chat chat VERB eblip-30014 282 2 for for ADP eblip-30014 282 3 chat chat PROPN eblip-30014 282 4 : : PUNCT eblip-30014 282 5 mediated mediate VERB eblip-30014 282 6 learning learning NOUN eblip-30014 282 7 in in ADP eblip-30014 282 8 online online ADJ eblip-30014 282 9 chat chat PROPN eblip-30014 282 10 virtual virtual ADJ eblip-30014 282 11 reference reference NOUN eblip-30014 282 12 service service NOUN eblip-30014 282 13 . . PUNCT eblip-30014 283 1 computers computer NOUN eblip-30014 283 2 in in ADP eblip-30014 283 3 human human ADJ eblip-30014 283 4 behavior behavior NOUN eblip-30014 283 5 , , PUNCT eblip-30014 283 6 65(1 65(1 NOUN eblip-30014 283 7 ) ) PUNCT eblip-30014 283 8 , , PUNCT eblip-30014 283 9 651 651 NUM eblip-30014 283 10 - - SYM eblip-30014 283 11 665 665 NUM eblip-30014 283 12 . . PUNCT eblip-30014 284 1 https://doi.org/10.1016/j.chb.2016.06.053 https://doi.org/10.1016/j.chb.2016.06.053 ADJ eblip-30014 284 2     SPACE eblip-30014 284 3 sharma sharma PROPN eblip-30014 284 4 , , PUNCT eblip-30014 284 5 a. a. NOUN eblip-30014 284 6 ( ( PUNCT eblip-30014 284 7 2021 2021 NUM eblip-30014 284 8 ) ) PUNCT eblip-30014 284 9 . . PUNCT eblip-30014 285 1 digitalutsc digitalutsc NOUN eblip-30014 285 2 / / SYM eblip-30014 285 3 communication_analysis communication_analysis NOUN eblip-30014 285 4 ( ( PUNCT eblip-30014 285 5 version version NOUN eblip-30014 285 6 1.03 1.03 NUM eblip-30014 285 7 ) ) PUNCT eblip-30014 286 1 [ [ X eblip-30014 286 2 source source NOUN eblip-30014 286 3 code code NOUN eblip-30014 286 4 ] ] PUNCT eblip-30014 286 5 . . PUNCT eblip-30014 287 1 https://doi.org/10.5281/zenodo.4918306 https://doi.org/10.5281/zenodo.4918306 PROPN eblip-30014 287 2     SPACE eblip-30014 287 3 wang wang PROPN eblip-30014 287 4 , , PUNCT eblip-30014 287 5 t. t. PROPN eblip-30014 287 6 , , PUNCT eblip-30014 287 7 huang huang PROPN eblip-30014 287 8 , , PUNCT eblip-30014 287 9 z. z. PROPN eblip-30014 287 10 , , PUNCT eblip-30014 287 11 & & CCONJ eblip-30014 287 12 gan gan PROPN eblip-30014 287 13 , , PUNCT eblip-30014 287 14 c. c. PROPN eblip-30014 287 15 ( ( PUNCT eblip-30014 287 16 2016 2016 NUM eblip-30014 287 17 ) ) PUNCT eblip-30014 287 18 . . PUNCT eblip-30014 288 1 on on ADP eblip-30014 288 2 mining mining NOUN eblip-30014 288 3 latent latent NOUN eblip-30014 288 4 topics topic NOUN eblip-30014 288 5 from from ADP eblip-30014 288 6 healthcare healthcare PROPN eblip-30014 288 7 chat chat PROPN eblip-30014 288 8 logs log NOUN eblip-30014 288 9 . . PUNCT eblip-30014 289 1 journal journal PROPN eblip-30014 289 2 of of ADP eblip-30014 289 3 biomedical biomedical ADJ eblip-30014 289 4 informatics informatic NOUN eblip-30014 289 5 , , PUNCT eblip-30014 289 6 61 61 NUM eblip-30014 289 7 , , PUNCT eblip-30014 289 8 247 247 NUM eblip-30014 289 9 - - SYM eblip-30014 289 10 259 259 NUM eblip-30014 289 11 . . PUNCT eblip-30014 290 1 https://doi.org/10.1016/j.jbi.2016.04.008 https://doi.org/10.1016/j.jbi.2016.04.008 NOUN eblip-30014 290 2     SPACE eblip-30014 290 3 willis willis PROPN eblip-30014 290 4 , , PUNCT eblip-30014 290 5 a. a. PROPN eblip-30014 290 6 , , PUNCT eblip-30014 290 7 evans evans PROPN eblip-30014 290 8 , , PUNCT eblip-30014 290 9 a. a. PROPN eblip-30014 290 10 , , PUNCT eblip-30014 290 11 kim kim PROPN eblip-30014 290 12 , , PUNCT eblip-30014 290 13 j. j. PROPN eblip-30014 290 14 h. h. PROPN eblip-30014 290 15 , , PUNCT eblip-30014 290 16 bryant bryant PROPN eblip-30014 290 17 , , PUNCT eblip-30014 290 18 k. k. PROPN eblip-30014 290 19 , , PUNCT eblip-30014 290 20 jagvaral jagvaral ADJ eblip-30014 290 21 , , PUNCT eblip-30014 290 22 y. y. PROPN eblip-30014 290 23 , , PUNCT eblip-30014 290 24 & & CCONJ eblip-30014 290 25 glass glass PROPN eblip-30014 290 26 m. m. NOUN eblip-30014 290 27 ( ( PUNCT eblip-30014 290 28 2017 2017 NUM eblip-30014 290 29 ) ) PUNCT eblip-30014 290 30 . . PUNCT eblip-30014 291 1 identifying identify VERB eblip-30014 291 2 domain domain NOUN eblip-30014 291 3 reasoning reasoning NOUN eblip-30014 291 4 to to PART eblip-30014 291 5 support support VERB eblip-30014 291 6 computer computer NOUN eblip-30014 291 7 monitoring monitoring NOUN eblip-30014 291 8 in in ADP eblip-30014 291 9 typed type VERB eblip-30014 291 10 - - PUNCT eblip-30014 291 11 chat chat NOUN eblip-30014 291 12 problem problem NOUN eblip-30014 291 13 solving solve VERB eblip-30014 291 14 dialogues dialogue NOUN eblip-30014 291 15 . . PUNCT eblip-30014 292 1 journal journal NOUN eblip-30014 292 2 of of ADP eblip-30014 292 3 computing compute VERB eblip-30014 292 4 sciences science NOUN eblip-30014 292 5 in in ADP eblip-30014 292 6 colleges college NOUN eblip-30014 292 7 , , PUNCT eblip-30014 292 8 33(2 33(2 NUM eblip-30014 292 9 ) ) PUNCT eblip-30014 292 10 , , PUNCT eblip-30014 292 11 11 11 NUM eblip-30014 292 12 - - SYM eblip-30014 292 13 19 19 NUM eblip-30014 292 14 . . PUNCT eblip-30014 293 1 https://dl.acm.org/doi/10.5555/3144645.3144647 https://dl.acm.org/doi/10.5555/3144645.3144647 PROPN eblip-30014 293 2     SPACE eblip-30014 293 3 yang yang PROPN eblip-30014 293 4 , , PUNCT eblip-30014 293 5 s. s. PROPN eblip-30014 293 6 q. q. PROPN eblip-30014 293 7 , , PUNCT eblip-30014 293 8 & & CCONJ eblip-30014 293 9 dalal dalal PROPN eblip-30014 293 10 , , PUNCT eblip-30014 293 11 h. h. PROPN eblip-30014 293 12 a. a. PROPN eblip-30014 293 13 ( ( PUNCT eblip-30014 293 14 2015 2015 NUM eblip-30014 293 15 ) ) PUNCT eblip-30014 293 16 . . PUNCT eblip-30014 294 1 delivering deliver VERB eblip-30014 294 2 virtual virtual ADJ eblip-30014 294 3 reference reference NOUN eblip-30014 294 4 services service NOUN eblip-30014 294 5 on on ADP eblip-30014 294 6 the the DET eblip-30014 294 7 web web NOUN eblip-30014 294 8 : : PUNCT eblip-30014 294 9 an an DET eblip-30014 294 10 investigation investigation NOUN eblip-30014 294 11 into into ADP eblip-30014 294 12 the the DET eblip-30014 294 13 current current ADJ eblip-30014 294 14 practice practice NOUN eblip-30014 294 15 by by ADP eblip-30014 294 16 academic academic ADJ eblip-30014 294 17 libraries library NOUN eblip-30014 294 18 . . PUNCT eblip-30014 295 1 the the DET eblip-30014 295 2 journal journal NOUN eblip-30014 295 3 of of ADP eblip-30014 295 4 academic academic ADJ eblip-30014 295 5 librarianship librarianship NOUN eblip-30014 295 6 , , PUNCT eblip-30014 295 7 41(1 41(1 NUM eblip-30014 295 8 ) ) PUNCT eblip-30014 295 9 , , PUNCT eblip-30014 295 10 68 68 NUM eblip-30014 295 11 - - SYM eblip-30014 295 12 86 86 NUM eblip-30014 295 13 . . PUNCT eblip-30014 296 1 http://dx.doi.org/10.1016/j.acalib.2014.10.003 http://dx.doi.org/10.1016/j.acalib.2014.10.003 NOUN eblip-30014 296 2     SPACE eblip-30014 296 3 appendix appendix ADJ eblip-30014 296 4 list list NOUN eblip-30014 296 5 of of ADP eblip-30014 296 6 terms term NOUN eblip-30014 296 7     SPACE eblip-30014 296 8 library library NOUN eblip-30014 296 9 / / SYM eblip-30014 296 10 librarian librarian ADJ eblip-30014 296 11 nvivo nvivo ADJ eblip-30014 296 12 / / SYM eblip-30014 296 13 nvivohub nvivohub PROPN eblip-30014 296 14 reference reference NOUN eblip-30014 296 15 citation citation NOUN eblip-30014 296 16 protocol protocol PROPN eblip-30014 296 17 grad grad PROPN eblip-30014 296 18 / / SYM eblip-30014 296 19 graduate graduate PROPN eblip-30014 296 20 m.a m.a PROPN eblip-30014 296 21 / / SYM eblip-30014 296 22 master master NOUN eblip-30014 296 23 's 's PART eblip-30014 296 24 msc msc PROPN eblip-30014 296 25 data data PROPN eblip-30014 296 26 map map VERB eblip-30014 296 27 mapping mapping NOUN eblip-30014 296 28 download download NOUN eblip-30014 296 29 collection collection NOUN eblip-30014 296 30 software software NOUN eblip-30014 296 31 analyze analyze VERB eblip-30014 296 32 google google PROPN eblip-30014 296 33 digital digital ADJ eblip-30014 296 34 scholarship scholarship NOUN eblip-30014 296 35 digital digital ADJ eblip-30014 296 36 humanities humanity NOUN eblip-30014 296 37 license license VERB eblip-30014 296 38 open open ADJ eblip-30014 296 39 source source NOUN eblip-30014 296 40 creative creative ADJ eblip-30014 296 41 commons commons PROPN eblip-30014 296 42 wikipedia wikipedia PROPN eblip-30014 296 43 wikidata wikidata PROPN eblip-30014 296 44 online online PROPN eblip-30014 296 45 digital digital ADJ eblip-30014 296 46 visualize visualize NOUN eblip-30014 296 47 visualization visualization NOUN eblip-30014 296 48 git git NOUN eblip-30014 296 49 github github PROPN eblip-30014 296 50 metadata metadata VERB eblip-30014 297 1 [ [ AUX eblip-30014 297 2 campus].[university].ca campus].[university].ca NOUN eblip-30014 297 3 [ [ X eblip-30014 297 4 university].ca university].ca ADJ eblip-30014 297 5 arcgis arcgis PROPN eblip-30014 297 6 python python NOUN eblip-30014 297 7 javascript javascript PROPN eblip-30014 297 8 undergrad undergrad PROPN eblip-30014 297 9 phd phd NOUN eblip-30014 297 10 covidence covidence NOUN eblip-30014 297 11 spss spss PROPN eblip-30014 297 12 qualitative qualitative PROPN eblip-30014 297 13 quantitative quantitative ADJ eblip-30014 297 14 tableau tableau PROPN eblip-30014 297 15 rstudio rstudio NOUN eblip-30014 297 16 microdata microdata NOUN eblip-30014 297 17 odesi odesi NOUN eblip-30014 297 18 powerbi powerbi PROPN eblip-30014 297 19 census census NOUN eblip-30014 297 20 chass chass NOUN eblip-30014 297 21 workshop workshop NOUN eblip-30014 297 22 bibliography bibliography NOUN eblip-30014 297 23 works work NOUN eblip-30014 297 24 cited cite VERB eblip-30014 297 25 apa apa PROPN eblip-30014 297 26 mla mla PROPN eblip-30014 297 27 ieee ieee PROPN eblip-30014 297 28 asa asa PROPN eblip-30014 297 29 chicago chicago PROPN eblip-30014 297 30 turabian turabian PROPN eblip-30014 297 31 vancouver vancouver PROPN eblip-30014 297 32 zotero zotero PROPN eblip-30014 297 33 refworks refwork NOUN eblip-30014 297 34 endnote endnote VERB eblip-30014 297 35 stata stata PROPN eblip-30014 297 36 sas sas PROPN eblip-30014 297 37 cse cse PROPN eblip-30014 297 38 qgis qgis PROPN eblip-30014 297 39 latex latex PROPN eblip-30014 297 40 overleaf overleaf PROPN eblip-30014 297 41 icmje icmje VERB eblip-30014 297 42 ojs ojs PROPN eblip-30014 297 43 prisma prisma PROPN eblip-30014 297 44 jira jira PROPN eblip-30014 297 45 prospero prospero PROPN eblip-30014 297 46 omeka omeka VERB eblip-30014 297 47 wordpress wordpress ADJ eblip-30014 297 48 drupal drupal ADJ eblip-30014 297 49 cms cms PROPN eblip-30014 297 50 website website NOUN eblip-30014 297 51     SPACE