id	sid	tid	token	lemma	pos
eblip-30084	1	1	a	a	DET
eblip-30084	1	2	case	case	NOUN
eblip-30084	1	3	study	study	NOUN
eblip-30084	1	4	on	on	ADP
eblip-30084	1	5	how	how	SCONJ
eblip-30084	1	6	reference	reference	NOUN
eblip-30084	1	7	staffing	staffing	NOUN
eblip-30084	1	8	and	and	CCONJ
eblip-30084	1	9	visibility	visibility	NOUN
eblip-30084	1	10	models	model	NOUN
eblip-30084	1	11	impact	impact	VERB
eblip-30084	1	12	patron	patron	NOUN
eblip-30084	1	13	behaviors	behavior	NOUN
eblip-30084	1	14	evidence	evidence	NOUN
eblip-30084	1	15	summary	summary	NOUN
eblip-30084	1	16	  	  	SPACE
eblip-30084	1	17	a	a	DET
eblip-30084	1	18	case	case	NOUN
eblip-30084	1	19	study	study	NOUN
eblip-30084	1	20	on	on	ADP
eblip-30084	1	21	how	how	SCONJ
eblip-30084	1	22	reference	reference	NOUN
eblip-30084	1	23	staffing	staffing	NOUN
eblip-30084	1	24	and	and	CCONJ
eblip-30084	1	25	visibility	visibility	NOUN
eblip-30084	1	26	models	model	NOUN
eblip-30084	1	27	impact	impact	VERB
eblip-30084	1	28	patron	patron	NOUN
eblip-30084	1	29	behaviors	behavior	NOUN
eblip-30084	1	30	  	  	SPACE
eblip-30084	1	31	a	a	DET
eblip-30084	1	32	review	review	NOUN
eblip-30084	1	33	of	of	ADP
eblip-30084	1	34	:	:	PUNCT
eblip-30084	1	35	holm	holm	PROPN
eblip-30084	1	36	,	,	PUNCT
eblip-30084	1	37	c.e	c.e	PROPN
eblip-30084	1	38	.	.	PROPN
eblip-30084	1	39	&	&	CCONJ
eblip-30084	1	40	kantor	kantor	PROPN
eblip-30084	1	41	,	,	PUNCT
eblip-30084	1	42	s.	s.	PROPN
eblip-30084	1	43	(	(	PUNCT
eblip-30084	1	44	2021	2021	NUM
eblip-30084	1	45	)	)	PUNCT
eblip-30084	1	46	.	.	PUNCT
eblip-30084	2	1	reference	reference	NOUN
eblip-30084	2	2	is	be	AUX
eblip-30084	2	3	not	not	PART
eblip-30084	2	4	dead	dead	ADJ
eblip-30084	2	5	:	:	PUNCT
eblip-30084	2	6	a	a	DET
eblip-30084	2	7	case	case	NOUN
eblip-30084	2	8	study	study	NOUN
eblip-30084	2	9	of	of	ADP
eblip-30084	2	10	patron	patron	NOUN
eblip-30084	2	11	habits	habit	NOUN
eblip-30084	2	12	and	and	CCONJ
eblip-30084	2	13	library	library	NOUN
eblip-30084	2	14	staffing	staffing	NOUN
eblip-30084	2	15	models	model	NOUN
eblip-30084	2	16	.	.	PUNCT
eblip-30084	2	17	 	 	SPACE
eblip-30084	3	1	portal	portal	ADJ
eblip-30084	3	2	:	:	PUNCT
eblip-30084	3	3	libraries	library	NOUN
eblip-30084	3	4	and	and	CCONJ
eblip-30084	3	5	the	the	DET
eblip-30084	3	6	academy	academy	NOUN
eblip-30084	3	7	,	,	PUNCT
eblip-30084	3	8	 	 	SPACE
eblip-30084	3	9	21(2	21(2	NUM
eblip-30084	3	10	)	)	PUNCT
eblip-30084	3	11	,	,	PUNCT
eblip-30084	3	12	299–316	299–316	NUM
eblip-30084	3	13	.	.	PUNCT
eblip-30084	4	1	https://doi.org/10.1353/pla.2021.0017	https://doi.org/10.1353/pla.2021.0017	NOUN
eblip-30084	4	2	  	  	SPACE
eblip-30084	4	3	reviewed	review	VERB
eblip-30084	4	4	by	by	ADP
eblip-30084	4	5	:	:	PUNCT
eblip-30084	4	6	matthew	matthew	PROPN
eblip-30084	4	7	bridgeman	bridgeman	PROPN
eblip-30084	4	8	,	,	PUNCT
eblip-30084	4	9	mlis	mli	VERB
eblip-30084	4	10	information	information	NOUN
eblip-30084	4	11	and	and	CCONJ
eblip-30084	4	12	education	education	PROPN
eblip-30084	4	13	librarian	librarian	PROPN
eblip-30084	4	14	robert	robert	PROPN
eblip-30084	4	15	wood	wood	PROPN
eblip-30084	4	16	johnson	johnson	PROPN
eblip-30084	4	17	library	library	PROPN
eblip-30084	4	18	of	of	ADP
eblip-30084	4	19	the	the	DET
eblip-30084	4	20	health	health	PROPN
eblip-30084	4	21	sciences	sciences	PROPN
eblip-30084	4	22	rutgers	rutgers	PROPN
eblip-30084	4	23	,	,	PUNCT
eblip-30084	4	24	the	the	DET
eblip-30084	4	25	state	state	PROPN
eblip-30084	4	26	university	university	PROPN
eblip-30084	4	27	of	of	ADP
eblip-30084	4	28	new	new	PROPN
eblip-30084	4	29	jersey	jersey	PROPN
eblip-30084	4	30	new	new	PROPN
eblip-30084	4	31	brunswick	brunswick	PROPN
eblip-30084	4	32	,	,	PUNCT
eblip-30084	4	33	new	new	PROPN
eblip-30084	4	34	jersey	jersey	PROPN
eblip-30084	4	35	,	,	PUNCT
eblip-30084	4	36	united	united	PROPN
eblip-30084	4	37	states	states	PROPN
eblip-30084	4	38	of	of	ADP
eblip-30084	4	39	america	america	PROPN
eblip-30084	4	40	email	email	NOUN
eblip-30084	4	41	:	:	PUNCT
eblip-30084	4	42	mcb226@libraries.rutgers.edu	mcb226@libraries.rutgers.edu	PROPN
eblip-30084	4	43	  	  	SPACE
eblip-30084	4	44	received	receive	VERB
eblip-30084	4	45	:	:	PUNCT
eblip-30084	4	46	1	1	NUM
eblip-30084	4	47	dec	dec	PROPN
eblip-30084	4	48	.	.	PROPN
eblip-30084	4	49	2021	2021	NUM
eblip-30084	4	50	                                                                	                                                                	SPACE
eblip-30084	4	51	accepted	accept	VERB
eblip-30084	4	52	:	:	PUNCT
eblip-30084	4	53	 	 	SPACE
eblip-30084	4	54	25	25	NUM
eblip-30084	4	55	jan	jan	PROPN
eblip-30084	4	56	.	.	PROPN
eblip-30084	4	57	2022	2022	NUM
eblip-30084	4	58	     	     	SPACE
eblip-30084	4	59	2022	2022	NUM
eblip-30084	4	60	bridgeman	bridgeman	NOUN
eblip-30084	4	61	.	.	PUNCT
eblip-30084	5	1	this	this	PRON
eblip-30084	5	2	is	be	AUX
eblip-30084	5	3	an	an	DET
eblip-30084	5	4	open	open	ADJ
eblip-30084	5	5	access	access	NOUN
eblip-30084	5	6	article	article	NOUN
eblip-30084	5	7	distributed	distribute	VERB
eblip-30084	5	8	under	under	ADP
eblip-30084	5	9	the	the	DET
eblip-30084	5	10	terms	term	NOUN
eblip-30084	5	11	of	of	ADP
eblip-30084	5	12	the	the	DET
eblip-30084	5	13	creative	creative	ADJ
eblip-30084	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-30084	5	15	alike	alike	ADJ
eblip-30084	5	16	license	license	VERB
eblip-30084	5	17	4.0	4.0	NUM
eblip-30084	5	18	international	international	ADJ
eblip-30084	5	19	(	(	PUNCT
eblip-30084	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-30084	5	21	)	)	PUNCT
eblip-30084	5	22	,	,	PUNCT
eblip-30084	5	23	which	which	PRON
eblip-30084	5	24	permits	permit	VERB
eblip-30084	5	25	unrestricted	unrestricted	ADJ
eblip-30084	5	26	use	use	NOUN
eblip-30084	5	27	,	,	PUNCT
eblip-30084	5	28	distribution	distribution	NOUN
eblip-30084	5	29	,	,	PUNCT
eblip-30084	5	30	and	and	CCONJ
eblip-30084	5	31	reproduction	reproduction	NOUN
eblip-30084	5	32	in	in	ADP
eblip-30084	5	33	any	any	DET
eblip-30084	5	34	medium	medium	NOUN
eblip-30084	5	35	,	,	PUNCT
eblip-30084	5	36	provided	provide	VERB
eblip-30084	5	37	the	the	DET
eblip-30084	5	38	original	original	ADJ
eblip-30084	5	39	work	work	NOUN
eblip-30084	5	40	is	be	AUX
eblip-30084	5	41	properly	properly	ADV
eblip-30084	5	42	attributed	attribute	VERB
eblip-30084	5	43	,	,	PUNCT
eblip-30084	5	44	not	not	PART
eblip-30084	5	45	used	use	VERB
eblip-30084	5	46	for	for	ADP
eblip-30084	5	47	commercial	commercial	ADJ
eblip-30084	5	48	purposes	purpose	NOUN
eblip-30084	5	49	,	,	PUNCT
eblip-30084	5	50	and	and	CCONJ
eblip-30084	5	51	,	,	PUNCT
eblip-30084	5	52	if	if	SCONJ
eblip-30084	5	53	transformed	transform	VERB
eblip-30084	5	54	,	,	PUNCT
eblip-30084	5	55	the	the	DET
eblip-30084	5	56	resulting	result	VERB
eblip-30084	5	57	work	work	NOUN
eblip-30084	5	58	is	be	AUX
eblip-30084	5	59	redistributed	redistribute	VERB
eblip-30084	5	60	under	under	ADP
eblip-30084	5	61	the	the	DET
eblip-30084	5	62	same	same	ADJ
eblip-30084	5	63	or	or	CCONJ
eblip-30084	5	64	similar	similar	ADJ
eblip-30084	5	65	license	license	NOUN
eblip-30084	5	66	to	to	ADP
eblip-30084	5	67	this	this	DET
eblip-30084	5	68	one	one	NUM
eblip-30084	5	69	.	.	PUNCT
eblip-30084	5	70	    	    	SPACE
eblip-30084	6	1	doi	doi	NOUN
eblip-30084	6	2	:	:	PUNCT
eblip-30084	6	3	10.18438	10.18438	NUM
eblip-30084	6	4	/	/	SYM
eblip-30084	6	5	eblip30084	eblip30084	PROPN
eblip-30084	6	6	    	    	SPACE
eblip-30084	6	7	abstract	abstract	ADJ
eblip-30084	6	8	  	  	SPACE
eblip-30084	6	9	objective	objective	NOUN
eblip-30084	6	10	–	–	PUNCT
eblip-30084	6	11	to	to	PART
eblip-30084	6	12	determine	determine	VERB
eblip-30084	6	13	if	if	SCONJ
eblip-30084	6	14	reference	reference	NOUN
eblip-30084	6	15	staffing	staffing	NOUN
eblip-30084	6	16	models	model	NOUN
eblip-30084	6	17	are	be	AUX
eblip-30084	6	18	a	a	DET
eblip-30084	6	19	predictor	predictor	NOUN
eblip-30084	6	20	of	of	ADP
eblip-30084	6	21	reference	reference	NOUN
eblip-30084	6	22	question	question	NOUN
eblip-30084	6	23	rates	rate	NOUN
eblip-30084	6	24	and	and	CCONJ
eblip-30084	6	25	if	if	SCONJ
eblip-30084	6	26	academic	academic	ADJ
eblip-30084	6	27	library	library	NOUN
eblip-30084	6	28	patrons	patron	NOUN
eblip-30084	6	29	’	'	PUNCT
eblip-30084	6	30	reference	reference	NOUN
eblip-30084	6	31	behaviors	behavior	NOUN
eblip-30084	6	32	are	be	AUX
eblip-30084	6	33	linked	link	VERB
eblip-30084	6	34	to	to	PART
eblip-30084	6	35	reference	reference	NOUN
eblip-30084	6	36	staffing	staffing	NOUN
eblip-30084	6	37	models	model	NOUN
eblip-30084	6	38	and	and	CCONJ
eblip-30084	6	39	desk	desk	NOUN
eblip-30084	6	40	visibility	visibility	NOUN
eblip-30084	6	41	.	.	PUNCT
eblip-30084	6	42	  	  	SPACE
eblip-30084	7	1	design	design	NOUN
eblip-30084	7	2	 	 	SPACE
eblip-30084	7	3	–	–	PUNCT
eblip-30084	7	4	a	a	DET
eblip-30084	7	5	retrospective	retrospective	ADJ
eblip-30084	7	6	case	case	NOUN
eblip-30084	7	7	study	study	NOUN
eblip-30084	7	8	.	.	PUNCT
eblip-30084	7	9	  	  	SPACE
eblip-30084	8	1	setting	set	VERB
eblip-30084	8	2	–	–	PUNCT
eblip-30084	8	3	two	two	NUM
eblip-30084	8	4	academic	academic	ADJ
eblip-30084	8	5	libraries	library	NOUN
eblip-30084	8	6	at	at	ADP
eblip-30084	8	7	a	a	DET
eblip-30084	8	8	large	large	ADJ
eblip-30084	8	9	r3	r3	PROPN
eblip-30084	8	10	public	public	ADJ
eblip-30084	8	11	university	university	NOUN
eblip-30084	8	12	in	in	ADP
eblip-30084	8	13	the	the	DET
eblip-30084	8	14	state	state	NOUN
eblip-30084	8	15	of	of	ADP
eblip-30084	8	16	georgia	georgia	PROPN
eblip-30084	8	17	,	,	PUNCT
eblip-30084	8	18	united	united	PROPN
eblip-30084	8	19	states	states	PROPN
eblip-30084	8	20	of	of	ADP
eblip-30084	8	21	america	america	PROPN
eblip-30084	8	22	.	.	PUNCT
eblip-30084	8	23	  	  	SPACE
eblip-30084	9	1	subjects	subject	NOUN
eblip-30084	9	2	 	 	SPACE
eblip-30084	9	3	–	–	PUNCT
eblip-30084	9	4	10,295	10,295	NUM
eblip-30084	9	5	service	service	NOUN
eblip-30084	9	6	transactions	transaction	NOUN
eblip-30084	9	7	(	(	PUNCT
eblip-30084	9	8	chat	chat	X
eblip-30084	9	9	and	and	CCONJ
eblip-30084	9	10	in	in	ADP
eblip-30084	9	11	-	-	PUNCT
eblip-30084	9	12	person	person	NOUN
eblip-30084	9	13	,	,	PUNCT
eblip-30084	9	14	including	include	VERB
eblip-30084	9	15	non	non	ADJ
eblip-30084	9	16	-	-	ADJ
eblip-30084	9	17	reference	reference	ADJ
eblip-30084	9	18	transactions	transaction	NOUN
eblip-30084	9	19	related	relate	VERB
eblip-30084	9	20	to	to	ADP
eblip-30084	9	21	directional	directional	ADJ
eblip-30084	9	22	and	and	CCONJ
eblip-30084	9	23	technology	technology	NOUN
eblip-30084	9	24	questions	question	NOUN
eblip-30084	9	25	)	)	PUNCT
eblip-30084	9	26	from	from	ADP
eblip-30084	9	27	the	the	DET
eblip-30084	9	28	2016	2016	NUM
eblip-30084	9	29	fiscal	fiscal	ADJ
eblip-30084	9	30	year	year	NOUN
eblip-30084	9	31	and	and	CCONJ
eblip-30084	9	32	6,568	6,568	NUM
eblip-30084	9	33	service	service	NOUN
eblip-30084	9	34	transactions	transaction	NOUN
eblip-30084	9	35	(	(	PUNCT
eblip-30084	9	36	chat	chat	X
eblip-30084	9	37	and	and	CCONJ
eblip-30084	9	38	in	in	ADP
eblip-30084	9	39	-	-	PUNCT
eblip-30084	9	40	person	person	NOUN
eblip-30084	9	41	,	,	PUNCT
eblip-30084	9	42	including	include	VERB
eblip-30084	9	43	only	only	ADV
eblip-30084	9	44	chat	chat	VERB
eblip-30084	9	45	non	non	ADJ
eblip-30084	9	46	-	-	ADJ
eblip-30084	9	47	reference	reference	ADJ
eblip-30084	9	48	transactions	transaction	NOUN
eblip-30084	9	49	)	)	PUNCT
eblip-30084	9	50	from	from	ADP
eblip-30084	9	51	fy	fy	PROPN
eblip-30084	9	52	2017	2017	NUM
eblip-30084	9	53	.	.	PUNCT
eblip-30084	9	54	  	  	SPACE
eblip-30084	10	1	methods	method	NOUN
eblip-30084	10	2	 	 	SPACE
eblip-30084	10	3	–	–	PUNCT
eblip-30084	10	4	analysis	analysis	NOUN
eblip-30084	10	5	of	of	ADP
eblip-30084	10	6	two	two	NUM
eblip-30084	10	7	years	year	NOUN
eblip-30084	10	8	of	of	ADP
eblip-30084	10	9	service	service	NOUN
eblip-30084	10	10	transaction	transaction	NOUN
eblip-30084	10	11	data	datum	NOUN
eblip-30084	10	12	(	(	PUNCT
eblip-30084	10	13	july	july	PROPN
eblip-30084	10	14	2015	2015	NUM
eblip-30084	10	15	to	to	ADP
eblip-30084	10	16	june	june	PROPN
eblip-30084	10	17	2017	2017	NUM
eblip-30084	10	18	)	)	PUNCT
eblip-30084	10	19	recorded	record	VERB
eblip-30084	10	20	by	by	ADP
eblip-30084	10	21	librarians	librarian	NOUN
eblip-30084	10	22	using	use	VERB
eblip-30084	10	23	the	the	DET
eblip-30084	10	24	reference	reference	NOUN
eblip-30084	10	25	analytics	analytic	NOUN
eblip-30084	10	26	module	module	NOUN
eblip-30084	10	27	of	of	ADP
eblip-30084	10	28	springshare	springshare	PROPN
eblip-30084	10	29	’s	’s	PART
eblip-30084	10	30	libanswers	libanswer	NOUN
eblip-30084	10	31	at	at	ADP
eblip-30084	10	32	three	three	NUM
eblip-30084	10	33	locations	location	NOUN
eblip-30084	10	34	(	(	PUNCT
eblip-30084	10	35	virtual	virtual	ADJ
eblip-30084	10	36	24/7	24/7	PROPN
eblip-30084	10	37	chat	chat	VERB
eblip-30084	10	38	and	and	CCONJ
eblip-30084	10	39	two	two	NUM
eblip-30084	10	40	libraries	library	NOUN
eblip-30084	10	41	with	with	ADP
eblip-30084	10	42	different	different	ADJ
eblip-30084	10	43	physical	physical	ADJ
eblip-30084	10	44	locations	location	NOUN
eblip-30084	10	45	,	,	PUNCT
eblip-30084	10	46	such	such	ADJ
eblip-30084	10	47	as	as	ADP
eblip-30084	10	48	centrally	centrally	ADV
eblip-30084	10	49	-	-	PUNCT
eblip-30084	10	50	located	locate	VERB
eblip-30084	10	51	or	or	CCONJ
eblip-30084	10	52	harder	hard	ADJ
eblip-30084	10	53	-	-	PUNCT
eblip-30084	10	54	to	to	PART
eblip-30084	10	55	-	-	PUNCT
eblip-30084	10	56	find	find	VERB
eblip-30084	10	57	service	service	NOUN
eblip-30084	10	58	points	point	NOUN
eblip-30084	10	59	)	)	PUNCT
eblip-30084	10	60	for	for	ADP
eblip-30084	10	61	three	three	NUM
eblip-30084	10	62	kinds	kind	NOUN
eblip-30084	10	63	of	of	ADP
eblip-30084	10	64	reference	reference	NOUN
eblip-30084	10	65	service	service	NOUN
eblip-30084	10	66	modes	mode	NOUN
eblip-30084	10	67	:	:	PUNCT
eblip-30084	10	68	chat	chat	NOUN
eblip-30084	10	69	,	,	PUNCT
eblip-30084	10	70	fully	fully	ADV
eblip-30084	10	71	-	-	PUNCT
eblip-30084	10	72	staffed	staff	VERB
eblip-30084	10	73	in	in	ADP
eblip-30084	10	74	-	-	PUNCT
eblip-30084	10	75	person	person	NOUN
eblip-30084	10	76	services	service	NOUN
eblip-30084	10	77	,	,	PUNCT
eblip-30084	10	78	and	and	CCONJ
eblip-30084	10	79	occasional	occasional	ADJ
eblip-30084	10	80	“	"	PUNCT
eblip-30084	10	81	on	on	ADP
eblip-30084	10	82	-	-	PUNCT
eblip-30084	10	83	call	call	NOUN
eblip-30084	10	84	”	"	PUNCT
eblip-30084	10	85	services	service	NOUN
eblip-30084	10	86	.	.	PUNCT
eblip-30084	11	1	“	"	PUNCT
eblip-30084	11	2	reference	reference	NOUN
eblip-30084	11	3	”	"	PUNCT
eblip-30084	11	4	transactions	transaction	NOUN
eblip-30084	11	5	were	be	AUX
eblip-30084	11	6	classified	classify	VERB
eblip-30084	11	7	using	use	VERB
eblip-30084	11	8	the	the	DET
eblip-30084	11	9	reference	reference	NOUN
eblip-30084	11	10	&	&	CCONJ
eblip-30084	11	11	user	user	PROPN
eblip-30084	11	12	services	services	PROPN
eblip-30084	11	13	association	association	PROPN
eblip-30084	11	14	(	(	PUNCT
eblip-30084	11	15	rusa	rusa	NOUN
eblip-30084	11	16	)	)	PUNCT
eblip-30084	11	17	definition	definition	NOUN
eblip-30084	11	18	.	.	PUNCT
eblip-30084	12	1	email	email	NOUN
eblip-30084	12	2	,	,	PUNCT
eblip-30084	12	3	sms	sms	PROPN
eblip-30084	12	4	/	/	SYM
eblip-30084	12	5	text	text	NOUN
eblip-30084	12	6	,	,	PUNCT
eblip-30084	12	7	and	and	CCONJ
eblip-30084	12	8	facebook	facebook	PROPN
eblip-30084	12	9	inquiries	inquiry	NOUN
eblip-30084	12	10	were	be	AUX
eblip-30084	12	11	excluded	exclude	VERB
eblip-30084	12	12	from	from	ADP
eblip-30084	12	13	this	this	DET
eblip-30084	12	14	study	study	NOUN
eblip-30084	12	15	.	.	PUNCT
eblip-30084	13	1	one	one	NUM
eblip-30084	13	2	library	library	NOUN
eblip-30084	13	3	,	,	PUNCT
eblip-30084	13	4	which	which	PRON
eblip-30084	13	5	had	have	VERB
eblip-30084	13	6	the	the	DET
eblip-30084	13	7	same	same	ADJ
eblip-30084	13	8	service	service	NOUN
eblip-30084	13	9	model	model	NOUN
eblip-30084	13	10	for	for	ADP
eblip-30084	13	11	the	the	DET
eblip-30084	13	12	2016	2016	NUM
eblip-30084	13	13	-	-	SYM
eblip-30084	13	14	2017	2017	NUM
eblip-30084	13	15	fiscal	fiscal	ADJ
eblip-30084	13	16	years	year	NOUN
eblip-30084	13	17	,	,	PUNCT
eblip-30084	13	18	served	serve	VERB
eblip-30084	13	19	as	as	ADP
eblip-30084	13	20	the	the	DET
eblip-30084	13	21	study	study	NOUN
eblip-30084	13	22	’s	’s	PART
eblip-30084	13	23	“	"	PUNCT
eblip-30084	13	24	control	control	NOUN
eblip-30084	13	25	”	"	PUNCT
eblip-30084	13	26	so	so	SCONJ
eblip-30084	13	27	that	that	SCONJ
eblip-30084	13	28	an	an	DET
eblip-30084	13	29	analysis	analysis	NOUN
eblip-30084	13	30	of	of	ADP
eblip-30084	13	31	service	service	NOUN
eblip-30084	13	32	model	model	NOUN
eblip-30084	13	33	alterations	alteration	NOUN
eblip-30084	13	34	could	could	AUX
eblip-30084	13	35	be	be	AUX
eblip-30084	13	36	conducted	conduct	VERB
eblip-30084	13	37	.	.	PUNCT
eblip-30084	14	1	main	main	ADJ
eblip-30084	14	2	results	result	NOUN
eblip-30084	14	3	 	 	SPACE
eblip-30084	14	4	–	–	PUNCT
eblip-30084	14	5	the	the	DET
eblip-30084	14	6	rate	rate	NOUN
eblip-30084	14	7	of	of	ADP
eblip-30084	14	8	chat	chat	NOUN
eblip-30084	14	9	reference	reference	NOUN
eblip-30084	14	10	remained	remain	VERB
eblip-30084	14	11	steady	steady	ADJ
eblip-30084	14	12	,	,	PUNCT
eblip-30084	14	13	independent	independent	ADJ
eblip-30084	14	14	from	from	ADP
eblip-30084	14	15	the	the	DET
eblip-30084	14	16	desk	desk	NOUN
eblip-30084	14	17	model	model	NOUN
eblip-30084	14	18	employed	employ	VERB
eblip-30084	14	19	.	.	PUNCT
eblip-30084	15	1	there	there	PRON
eblip-30084	15	2	was	be	VERB
eblip-30084	15	3	also	also	ADV
eblip-30084	15	4	an	an	DET
eblip-30084	15	5	overall	overall	ADJ
eblip-30084	15	6	decline	decline	NOUN
eblip-30084	15	7	in	in	ADP
eblip-30084	15	8	reference	reference	NOUN
eblip-30084	15	9	questions	question	NOUN
eblip-30084	15	10	from	from	ADP
eblip-30084	15	11	fy	fy	PROPN
eblip-30084	15	12	2016	2016	NUM
eblip-30084	15	13	to	to	ADP
eblip-30084	15	14	fy	fy	PROPN
eblip-30084	15	15	2017	2017	NUM
eblip-30084	15	16	.	.	PUNCT
eblip-30084	16	1	for	for	ADP
eblip-30084	16	2	fy	fy	PROPN
eblip-30084	16	3	2016	2016	NUM
eblip-30084	16	4	,	,	PUNCT
eblip-30084	16	5	the	the	DET
eblip-30084	16	6	average	average	ADJ
eblip-30084	16	7	daily	daily	NOUN
eblip-30084	16	8	chat	chat	NOUN
eblip-30084	16	9	transaction	transaction	NOUN
eblip-30084	16	10	rate	rate	NOUN
eblip-30084	16	11	was	be	AUX
eblip-30084	16	12	16.1	16.1	NUM
eblip-30084	16	13	inquiries	inquiry	NOUN
eblip-30084	16	14	(	(	PUNCT
eblip-30084	16	15	range	range	NOUN
eblip-30084	16	16	:	:	PUNCT
eblip-30084	16	17	0	0	NUM
eblip-30084	16	18	inquiries	inquiry	NOUN
eblip-30084	16	19	for	for	ADP
eblip-30084	16	20	some	some	DET
eblip-30084	16	21	days	day	NOUN
eblip-30084	16	22	and	and	CCONJ
eblip-30084	16	23	up	up	ADP
eblip-30084	16	24	to	to	PART
eblip-30084	16	25	51	51	NUM
eblip-30084	16	26	for	for	ADP
eblip-30084	16	27	others	other	NOUN
eblip-30084	16	28	)	)	PUNCT
eblip-30084	16	29	compared	compare	VERB
eblip-30084	16	30	to	to	ADP
eblip-30084	16	31	an	an	DET
eblip-30084	16	32	average	average	ADJ
eblip-30084	16	33	20.5	20.5	NUM
eblip-30084	16	34	inquiries	inquiry	NOUN
eblip-30084	16	35	at	at	ADP
eblip-30084	16	36	the	the	DET
eblip-30084	16	37	two	two	NUM
eblip-30084	16	38	physical	physical	ADJ
eblip-30084	16	39	service	service	NOUN
eblip-30084	16	40	locations	location	NOUN
eblip-30084	16	41	(	(	PUNCT
eblip-30084	16	42	range	range	NOUN
eblip-30084	16	43	:	:	PUNCT
eblip-30084	16	44	0	0	NUM
eblip-30084	16	45	to	to	ADP
eblip-30084	16	46	95	95	NUM
eblip-30084	16	47	inquiries	inquiry	NOUN
eblip-30084	16	48	per	per	ADP
eblip-30084	16	49	day	day	NOUN
eblip-30084	16	50	)	)	PUNCT
eblip-30084	16	51	.	.	PUNCT
eblip-30084	17	1	in	in	ADP
eblip-30084	17	2	fy	fy	PROPN
eblip-30084	17	3	2017	2017	NUM
eblip-30084	17	4	,	,	PUNCT
eblip-30084	17	5	the	the	DET
eblip-30084	17	6	average	average	ADJ
eblip-30084	17	7	daily	daily	NOUN
eblip-30084	17	8	chat	chat	NOUN
eblip-30084	17	9	transaction	transaction	NOUN
eblip-30084	17	10	rate	rate	NOUN
eblip-30084	17	11	was	be	AUX
eblip-30084	17	12	13.9	13.9	NUM
eblip-30084	17	13	inquiries	inquiry	NOUN
eblip-30084	17	14	(	(	PUNCT
eblip-30084	17	15	range	range	NOUN
eblip-30084	17	16	:	:	PUNCT
eblip-30084	17	17	0	0	NUM
eblip-30084	17	18	to	to	ADP
eblip-30084	17	19	46	46	NUM
eblip-30084	17	20	inquiries	inquiry	NOUN
eblip-30084	17	21	per	per	ADP
eblip-30084	17	22	day	day	NOUN
eblip-30084	17	23	)	)	PUNCT
eblip-30084	17	24	compared	compare	VERB
eblip-30084	17	25	to	to	ADP
eblip-30084	17	26	6.8	6.8	NUM
eblip-30084	17	27	transactions	transaction	NOUN
eblip-30084	17	28	for	for	ADP
eblip-30084	17	29	the	the	DET
eblip-30084	17	30	physical	physical	ADJ
eblip-30084	17	31	locations	location	NOUN
eblip-30084	17	32	(	(	PUNCT
eblip-30084	17	33	range	range	NOUN
eblip-30084	17	34	:	:	PUNCT
eblip-30084	17	35	0	0	NUM
eblip-30084	17	36	to	to	PART
eblip-30084	17	37	19	19	NUM
eblip-30084	17	38	inquiries	inquiry	NOUN
eblip-30084	17	39	per	per	ADP
eblip-30084	17	40	day	day	NOUN
eblip-30084	17	41	)	)	PUNCT
eblip-30084	17	42	.	.	PUNCT
eblip-30084	18	1	for	for	ADP
eblip-30084	18	2	fy	fy	PROPN
eblip-30084	18	3	2016	2016	NUM
eblip-30084	18	4	,	,	PUNCT
eblip-30084	18	5	when	when	SCONJ
eblip-30084	18	6	the	the	DET
eblip-30084	18	7	model	model	NOUN
eblip-30084	18	8	shifted	shift	VERB
eblip-30084	18	9	to	to	ADP
eblip-30084	18	10	on	on	ADP
eblip-30084	18	11	-	-	PUNCT
eblip-30084	18	12	call	call	NOUN
eblip-30084	18	13	,	,	PUNCT
eblip-30084	18	14	the	the	DET
eblip-30084	18	15	average	average	ADJ
eblip-30084	18	16	daily	daily	NOUN
eblip-30084	18	17	chat	chat	NOUN
eblip-30084	18	18	transaction	transaction	NOUN
eblip-30084	18	19	rate	rate	NOUN
eblip-30084	18	20	was	be	AUX
eblip-30084	18	21	14	14	NUM
eblip-30084	18	22	inquiries	inquiry	NOUN
eblip-30084	18	23	compared	compare	VERB
eblip-30084	18	24	to	to	ADP
eblip-30084	18	25	the	the	DET
eblip-30084	18	26	physical	physical	ADJ
eblip-30084	18	27	locations	location	NOUN
eblip-30084	18	28	with	with	ADP
eblip-30084	18	29	0	0	NUM
eblip-30084	18	30	and	and	CCONJ
eblip-30084	18	31	.67	.67	NUM
eblip-30084	18	32	inquires	inquire	NOUN
eblip-30084	18	33	per	per	ADP
eblip-30084	18	34	day	day	NOUN
eblip-30084	18	35	.	.	PUNCT
eblip-30084	19	1	in	in	ADP
eblip-30084	19	2	fy	fy	PROPN
eblip-30084	19	3	2017	2017	NUM
eblip-30084	19	4	,	,	PUNCT
eblip-30084	19	5	the	the	DET
eblip-30084	19	6	averages	average	NOUN
eblip-30084	19	7	were	be	AUX
eblip-30084	19	8	19.33	19.33	NUM
eblip-30084	19	9	for	for	ADP
eblip-30084	19	10	chat	chat	NOUN
eblip-30084	19	11	compared	compare	VERB
eblip-30084	19	12	to	to	ADP
eblip-30084	19	13	.33	.33	NUM
eblip-30084	19	14	and	and	CCONJ
eblip-30084	19	15	.33	.33	NUM
eblip-30084	19	16	for	for	ADP
eblip-30084	19	17	the	the	DET
eblip-30084	19	18	physical	physical	ADJ
eblip-30084	19	19	locations	location	NOUN
eblip-30084	19	20	.	.	PUNCT
eblip-30084	19	21	  	  	SPACE
eblip-30084	20	1	conclusion	conclusion	NOUN
eblip-30084	20	2	 	 	SPACE
eblip-30084	20	3	–	–	PUNCT
eblip-30084	20	4	 	 	SPACE
eblip-30084	20	5	for	for	ADP
eblip-30084	20	6	the	the	DET
eblip-30084	20	7	two	two	NUM
eblip-30084	20	8	fiscal	fiscal	ADJ
eblip-30084	20	9	years	year	NOUN
eblip-30084	20	10	studied	study	VERB
eblip-30084	20	11	here	here	ADV
eblip-30084	20	12	,	,	PUNCT
eblip-30084	20	13	question	question	NOUN
eblip-30084	20	14	rates	rate	NOUN
eblip-30084	20	15	and	and	CCONJ
eblip-30084	20	16	reference	reference	NOUN
eblip-30084	20	17	behaviors	behavior	NOUN
eblip-30084	20	18	seemed	seem	VERB
eblip-30084	20	19	to	to	PART
eblip-30084	20	20	be	be	AUX
eblip-30084	20	21	linked	link	VERB
eblip-30084	20	22	to	to	ADP
eblip-30084	20	23	staffing	staffing	NOUN
eblip-30084	20	24	models	model	NOUN
eblip-30084	20	25	.	.	PUNCT
eblip-30084	21	1	patrons	patron	NOUN
eblip-30084	21	2	in	in	ADP
eblip-30084	21	3	this	this	DET
eblip-30084	21	4	study	study	NOUN
eblip-30084	21	5	preferred	prefer	VERB
eblip-30084	21	6	a	a	DET
eblip-30084	21	7	staffed	staffed	ADJ
eblip-30084	21	8	and	and	CCONJ
eblip-30084	21	9	visible	visible	ADJ
eblip-30084	21	10	desk	desk	NOUN
eblip-30084	21	11	and	and	CCONJ
eblip-30084	21	12	24/7	24/7	NOUN
eblip-30084	21	13	chat	chat	VERB
eblip-30084	21	14	,	,	PUNCT
eblip-30084	21	15	while	while	SCONJ
eblip-30084	21	16	“	"	PUNCT
eblip-30084	21	17	on	on	ADP
eblip-30084	21	18	-	-	PUNCT
eblip-30084	21	19	call	call	NOUN
eblip-30084	21	20	”	"	PUNCT
eblip-30084	21	21	services	service	NOUN
eblip-30084	21	22	were	be	AUX
eblip-30084	21	23	not	not	PART
eblip-30084	21	24	favored	favor	VERB
eblip-30084	21	25	.	.	PUNCT
eblip-30084	22	1	by	by	ADP
eblip-30084	22	2	replacing	replace	VERB
eblip-30084	22	3	the	the	DET
eblip-30084	22	4	visible	visible	ADJ
eblip-30084	22	5	desk	desk	NOUN
eblip-30084	22	6	with	with	ADP
eblip-30084	22	7	an	an	DET
eblip-30084	22	8	on	on	ADP
eblip-30084	22	9	-	-	PUNCT
eblip-30084	22	10	call	call	NOUN
eblip-30084	22	11	model	model	NOUN
eblip-30084	22	12	,	,	PUNCT
eblip-30084	22	13	the	the	DET
eblip-30084	22	14	library	library	NOUN
eblip-30084	22	15	created	create	VERB
eblip-30084	22	16	a	a	DET
eblip-30084	22	17	situation	situation	NOUN
eblip-30084	22	18	where	where	SCONJ
eblip-30084	22	19	chat	chat	PROPN
eblip-30084	22	20	was	be	AUX
eblip-30084	22	21	the	the	DET
eblip-30084	22	22	only	only	ADJ
eblip-30084	22	23	consistent	consistent	ADJ
eblip-30084	22	24	reference	reference	NOUN
eblip-30084	22	25	service	service	NOUN
eblip-30084	22	26	offering	offering	NOUN
eblip-30084	22	27	.	.	PUNCT
eblip-30084	23	1	as	as	ADP
eblip-30084	23	2	a	a	DET
eblip-30084	23	3	result	result	NOUN
eblip-30084	23	4	,	,	PUNCT
eblip-30084	23	5	patrons	patron	NOUN
eblip-30084	23	6	may	may	AUX
eblip-30084	23	7	have	have	AUX
eblip-30084	23	8	viewed	view	VERB
eblip-30084	23	9	the	the	DET
eblip-30084	23	10	visible	visible	ADJ
eblip-30084	23	11	desk	desk	NOUN
eblip-30084	23	12	as	as	ADP
eblip-30084	23	13	being	be	AUX
eblip-30084	23	14	unreliable	unreliable	ADJ
eblip-30084	23	15	.	.	PUNCT
eblip-30084	24	1	the	the	DET
eblip-30084	24	2	on	on	ADP
eblip-30084	24	3	-	-	PUNCT
eblip-30084	24	4	call	call	NOUN
eblip-30084	24	5	service	service	NOUN
eblip-30084	24	6	model	model	NOUN
eblip-30084	24	7	appears	appear	VERB
eblip-30084	24	8	to	to	PART
eblip-30084	24	9	have	have	AUX
eblip-30084	24	10	negatively	negatively	ADV
eblip-30084	24	11	affected	affect	VERB
eblip-30084	24	12	patron	patron	NOUN
eblip-30084	24	13	behavior	behavior	NOUN
eblip-30084	24	14	since	since	SCONJ
eblip-30084	24	15	,	,	PUNCT
eblip-30084	24	16	according	accord	VERB
eblip-30084	24	17	to	to	ADP
eblip-30084	24	18	the	the	DET
eblip-30084	24	19	data	datum	NOUN
eblip-30084	24	20	presented	present	VERB
eblip-30084	24	21	,	,	PUNCT
eblip-30084	24	22	patrons	patron	NOUN
eblip-30084	24	23	’	'	PUNCT
eblip-30084	24	24	reference	reference	NOUN
eblip-30084	24	25	needs	need	NOUN
eblip-30084	24	26	were	be	AUX
eblip-30084	24	27	best	well	ADV
eblip-30084	24	28	met	meet	VERB
eblip-30084	24	29	by	by	ADP
eblip-30084	24	30	chat	chat	NOUN
eblip-30084	24	31	and	and	CCONJ
eblip-30084	24	32	a	a	DET
eblip-30084	24	33	visibly	visibly	ADV
eblip-30084	24	34	staffed	staff	VERB
eblip-30084	24	35	desk	desk	NOUN
eblip-30084	24	36	service	service	NOUN
eblip-30084	24	37	model	model	NOUN
eblip-30084	24	38	.	.	PUNCT
eblip-30084	24	39	  	  	SPACE
eblip-30084	25	1	commentary	commentary	NOUN
eblip-30084	25	2	               	               	SPACE
eblip-30084	25	3	this	this	DET
eblip-30084	25	4	article	article	NOUN
eblip-30084	25	5	opens	open	VERB
eblip-30084	25	6	by	by	ADP
eblip-30084	25	7	asking	ask	VERB
eblip-30084	25	8	the	the	DET
eblip-30084	25	9	question	question	NOUN
eblip-30084	25	10	“	"	PUNCT
eblip-30084	25	11	is	be	AUX
eblip-30084	25	12	reference	reference	NOUN
eblip-30084	25	13	dead	dead	ADJ
eblip-30084	25	14	?	?	PUNCT
eblip-30084	25	15	”	"	PUNCT
eblip-30084	26	1	it	it	PRON
eblip-30084	26	2	is	be	AUX
eblip-30084	26	3	one	one	NUM
eblip-30084	26	4	of	of	ADP
eblip-30084	26	5	the	the	DET
eblip-30084	26	6	most	most	ADV
eblip-30084	26	7	pressing	pressing	ADJ
eblip-30084	26	8	issues	issue	NOUN
eblip-30084	26	9	in	in	ADP
eblip-30084	26	10	librarianship	librarianship	NOUN
eblip-30084	26	11	(	(	PUNCT
eblip-30084	26	12	bowron	bowron	PROPN
eblip-30084	26	13	&	&	CCONJ
eblip-30084	26	14	weber	weber	PROPN
eblip-30084	26	15	,	,	PUNCT
eblip-30084	26	16	2019	2019	NUM
eblip-30084	26	17	;	;	PUNCT
eblip-30084	26	18	seal	seal	NOUN
eblip-30084	26	19	,	,	PUNCT
eblip-30084	26	20	2011	2011	NUM
eblip-30084	26	21	)	)	PUNCT
eblip-30084	26	22	.	.	PUNCT
eblip-30084	27	1	as	as	SCONJ
eblip-30084	27	2	the	the	DET
eblip-30084	27	3	authors	author	NOUN
eblip-30084	27	4	mention	mention	VERB
eblip-30084	27	5	in	in	ADP
eblip-30084	27	6	their	their	PRON
eblip-30084	27	7	literature	literature	NOUN
eblip-30084	27	8	review	review	NOUN
eblip-30084	27	9	,	,	PUNCT
eblip-30084	27	10	librarians	librarian	NOUN
eblip-30084	27	11	have	have	AUX
eblip-30084	27	12	been	be	AUX
eblip-30084	27	13	prophesizing	prophesize	VERB
eblip-30084	27	14	the	the	DET
eblip-30084	27	15	collapse	collapse	NOUN
eblip-30084	27	16	of	of	ADP
eblip-30084	27	17	the	the	DET
eblip-30084	27	18	reference	reference	NOUN
eblip-30084	27	19	service	service	NOUN
eblip-30084	27	20	since	since	SCONJ
eblip-30084	27	21	the	the	DET
eblip-30084	27	22	dawn	dawn	NOUN
eblip-30084	27	23	of	of	ADP
eblip-30084	27	24	the	the	DET
eblip-30084	27	25	internet	internet	NOUN
eblip-30084	27	26	in	in	ADP
eblip-30084	27	27	the	the	DET
eblip-30084	27	28	1990s	1990s	NUM
eblip-30084	27	29	.	.	PUNCT
eblip-30084	28	1	if	if	SCONJ
eblip-30084	28	2	anyone	anyone	PRON
eblip-30084	28	3	can	can	AUX
eblip-30084	28	4	search	search	VERB
eblip-30084	28	5	the	the	DET
eblip-30084	28	6	internet	internet	NOUN
eblip-30084	28	7	for	for	ADP
eblip-30084	28	8	information	information	NOUN
eblip-30084	28	9	,	,	PUNCT
eblip-30084	28	10	why	why	SCONJ
eblip-30084	28	11	seek	seek	VERB
eblip-30084	28	12	assistance	assistance	NOUN
eblip-30084	28	13	from	from	ADP
eblip-30084	28	14	a	a	DET
eblip-30084	28	15	librarian	librarian	NOUN
eblip-30084	28	16	?	?	PUNCT
eblip-30084	29	1	this	this	DET
eblip-30084	29	2	question	question	NOUN
eblip-30084	29	3	persists	persist	VERB
eblip-30084	29	4	and	and	CCONJ
eblip-30084	29	5	evolves	evolve	NOUN
eblip-30084	29	6	through	through	ADP
eblip-30084	29	7	time	time	NOUN
eblip-30084	29	8	.	.	PUNCT
eblip-30084	29	9	  	  	SPACE
eblip-30084	29	10	to	to	PART
eblip-30084	29	11	review	review	VERB
eblip-30084	29	12	this	this	DET
eblip-30084	29	13	study	study	NOUN
eblip-30084	29	14	,	,	PUNCT
eblip-30084	29	15	the	the	DET
eblip-30084	29	16	critical	critical	ADJ
eblip-30084	29	17	appraisal	appraisal	NOUN
eblip-30084	29	18	tool	tool	NOUN
eblip-30084	29	19	design	design	NOUN
eblip-30084	29	20	by	by	ADP
eblip-30084	29	21	glynn	glynn	PROPN
eblip-30084	29	22	(	(	PUNCT
eblip-30084	29	23	2006	2006	NUM
eblip-30084	29	24	)	)	PUNCT
eblip-30084	29	25	,	,	PUNCT
eblip-30084	29	26	appropriate	appropriate	ADJ
eblip-30084	29	27	for	for	ADP
eblip-30084	29	28	evaluating	evaluate	VERB
eblip-30084	29	29	a	a	DET
eblip-30084	29	30	retrospective	retrospective	ADJ
eblip-30084	29	31	case	case	NOUN
eblip-30084	29	32	study	study	NOUN
eblip-30084	29	33	involving	involve	VERB
eblip-30084	29	34	quantitative	quantitative	ADJ
eblip-30084	29	35	data	datum	NOUN
eblip-30084	29	36	,	,	PUNCT
eblip-30084	29	37	was	be	AUX
eblip-30084	29	38	used	use	VERB
eblip-30084	29	39	.	.	PUNCT
eblip-30084	30	1	data	datum	NOUN
eblip-30084	30	2	collection	collection	NOUN
eblip-30084	30	3	methods	method	NOUN
eblip-30084	30	4	and	and	CCONJ
eblip-30084	30	5	the	the	DET
eblip-30084	30	6	target	target	NOUN
eblip-30084	30	7	population	population	NOUN
eblip-30084	30	8	for	for	ADP
eblip-30084	30	9	the	the	DET
eblip-30084	30	10	study	study	NOUN
eblip-30084	30	11	were	be	AUX
eblip-30084	30	12	clearly	clearly	ADV
eblip-30084	30	13	stated	state	VERB
eblip-30084	30	14	,	,	PUNCT
eblip-30084	30	15	and	and	CCONJ
eblip-30084	30	16	the	the	DET
eblip-30084	30	17	large	large	ADJ
eblip-30084	30	18	number	number	NOUN
eblip-30084	30	19	of	of	ADP
eblip-30084	30	20	reference	reference	NOUN
eblip-30084	30	21	transactions	transaction	NOUN
eblip-30084	30	22	from	from	ADP
eblip-30084	30	23	multiple	multiple	ADJ
eblip-30084	30	24	locations	location	NOUN
eblip-30084	30	25	provided	provide	VERB
eblip-30084	30	26	a	a	DET
eblip-30084	30	27	substantial	substantial	ADJ
eblip-30084	30	28	pool	pool	NOUN
eblip-30084	30	29	of	of	ADP
eblip-30084	30	30	data	datum	NOUN
eblip-30084	30	31	for	for	ADP
eblip-30084	30	32	analysis	analysis	NOUN
eblip-30084	30	33	,	,	PUNCT
eblip-30084	30	34	though	though	SCONJ
eblip-30084	30	35	from	from	ADP
eblip-30084	30	36	a	a	DET
eblip-30084	30	37	single	single	ADJ
eblip-30084	30	38	institution	institution	NOUN
eblip-30084	30	39	,	,	PUNCT
eblip-30084	30	40	making	make	VERB
eblip-30084	30	41	it	it	PRON
eblip-30084	30	42	difficult	difficult	ADJ
eblip-30084	30	43	to	to	PART
eblip-30084	30	44	generalize	generalize	VERB
eblip-30084	30	45	and	and	CCONJ
eblip-30084	30	46	validate	validate	VERB
eblip-30084	30	47	the	the	DET
eblip-30084	30	48	findings	finding	NOUN
eblip-30084	30	49	without	without	ADP
eblip-30084	30	50	comparisons	comparison	NOUN
eblip-30084	30	51	to	to	ADP
eblip-30084	30	52	others	other	NOUN
eblip-30084	30	53	studies	study	NOUN
eblip-30084	30	54	.	.	PUNCT
eblip-30084	31	1	future	future	ADJ
eblip-30084	31	2	investigations	investigation	NOUN
eblip-30084	31	3	would	would	AUX
eblip-30084	31	4	be	be	AUX
eblip-30084	31	5	strengthened	strengthen	VERB
eblip-30084	31	6	by	by	ADP
eblip-30084	31	7	improved	improved	ADJ
eblip-30084	31	8	sampling	sampling	NOUN
eblip-30084	31	9	mechanisms	mechanism	NOUN
eblip-30084	31	10	and	and	CCONJ
eblip-30084	31	11	data	datum	NOUN
eblip-30084	31	12	from	from	ADP
eblip-30084	31	13	multiple	multiple	ADJ
eblip-30084	31	14	institutions	institution	NOUN
eblip-30084	31	15	.	.	PUNCT
eblip-30084	31	16	  	  	SPACE
eblip-30084	32	1	the	the	DET
eblip-30084	32	2	authors	author	NOUN
eblip-30084	32	3	used	use	VERB
eblip-30084	32	4	springshare	springshare	PROPN
eblip-30084	32	5	’s	’s	PART
eblip-30084	32	6	libanswers	libanswer	NOUN
eblip-30084	32	7	to	to	PART
eblip-30084	32	8	gather	gather	VERB
eblip-30084	32	9	the	the	DET
eblip-30084	32	10	information	information	NOUN
eblip-30084	32	11	,	,	PUNCT
eblip-30084	32	12	which	which	PRON
eblip-30084	32	13	provided	provide	VERB
eblip-30084	32	14	an	an	DET
eblip-30084	32	15	effective	effective	ADJ
eblip-30084	32	16	tool	tool	NOUN
eblip-30084	32	17	for	for	ADP
eblip-30084	32	18	data	data	NOUN
eblip-30084	32	19	collection	collection	NOUN
eblip-30084	32	20	.	.	PUNCT
eblip-30084	33	1	however	however	ADV
eblip-30084	33	2	,	,	PUNCT
eblip-30084	33	3	the	the	DET
eblip-30084	33	4	accuracy	accuracy	NOUN
eblip-30084	33	5	of	of	ADP
eblip-30084	33	6	data	datum	NOUN
eblip-30084	33	7	entry	entry	NOUN
eblip-30084	33	8	into	into	ADP
eblip-30084	33	9	the	the	DET
eblip-30084	33	10	system	system	NOUN
eblip-30084	33	11	by	by	ADP
eblip-30084	33	12	librarians	librarian	NOUN
eblip-30084	33	13	may	may	AUX
eblip-30084	33	14	have	have	AUX
eblip-30084	33	15	influenced	influence	VERB
eblip-30084	33	16	the	the	DET
eblip-30084	33	17	integrity	integrity	NOUN
eblip-30084	33	18	of	of	ADP
eblip-30084	33	19	the	the	DET
eblip-30084	33	20	data	datum	NOUN
eblip-30084	33	21	,	,	PUNCT
eblip-30084	33	22	a	a	DET
eblip-30084	33	23	limitation	limitation	NOUN
eblip-30084	33	24	the	the	DET
eblip-30084	33	25	authors	author	NOUN
eblip-30084	33	26	address	address	VERB
eblip-30084	33	27	to	to	ADP
eblip-30084	33	28	the	the	DET
eblip-30084	33	29	best	good	ADJ
eblip-30084	33	30	of	of	ADP
eblip-30084	33	31	their	their	PRON
eblip-30084	33	32	ability	ability	NOUN
eblip-30084	33	33	(	(	PUNCT
eblip-30084	33	34	p.	p.	NOUN
eblip-30084	33	35	305	305	NUM
eblip-30084	33	36	)	)	PUNCT
eblip-30084	33	37	.	.	PUNCT
eblip-30084	34	1	furthermore	furthermore	ADV
eblip-30084	34	2	,	,	PUNCT
eblip-30084	34	3	the	the	DET
eblip-30084	34	4	inclusion	inclusion	NOUN
eblip-30084	34	5	/	/	SYM
eblip-30084	34	6	exclusion	exclusion	NOUN
eblip-30084	34	7	criteria	criterion	NOUN
eblip-30084	34	8	for	for	ADP
eblip-30084	34	9	reference	reference	NOUN
eblip-30084	34	10	questions	question	NOUN
eblip-30084	34	11	were	be	AUX
eblip-30084	34	12	based	base	VERB
eblip-30084	34	13	on	on	ADP
eblip-30084	34	14	the	the	DET
eblip-30084	34	15	rusa	rusa	PROPN
eblip-30084	34	16	guidelines	guideline	NOUN
eblip-30084	34	17	,	,	PUNCT
eblip-30084	34	18	a	a	DET
eblip-30084	34	19	matter	matter	NOUN
eblip-30084	34	20	of	of	ADP
eblip-30084	34	21	interpretation	interpretation	NOUN
eblip-30084	34	22	also	also	ADV
eblip-30084	34	23	addressed	address	VERB
eblip-30084	34	24	by	by	ADP
eblip-30084	34	25	the	the	DET
eblip-30084	34	26	authors	author	NOUN
eblip-30084	34	27	(	(	PUNCT
eblip-30084	34	28	p.	p.	NOUN
eblip-30084	34	29	305	305	NUM
eblip-30084	34	30	)	)	PUNCT
eblip-30084	34	31	.	.	PUNCT
eblip-30084	35	1	despite	despite	SCONJ
eblip-30084	35	2	these	these	DET
eblip-30084	35	3	limitations	limitation	NOUN
eblip-30084	35	4	,	,	PUNCT
eblip-30084	35	5	the	the	DET
eblip-30084	35	6	trends	trend	NOUN
eblip-30084	35	7	presented	present	VERB
eblip-30084	35	8	are	be	AUX
eblip-30084	35	9	clear	clear	ADJ
eblip-30084	35	10	,	,	PUNCT
eblip-30084	35	11	though	though	SCONJ
eblip-30084	35	12	the	the	DET
eblip-30084	35	13	authors	author	NOUN
eblip-30084	35	14	do	do	AUX
eblip-30084	35	15	not	not	PART
eblip-30084	35	16	adequately	adequately	ADV
eblip-30084	35	17	address	address	VERB
eblip-30084	35	18	the	the	DET
eblip-30084	35	19	overall	overall	ADJ
eblip-30084	35	20	decline	decline	NOUN
eblip-30084	35	21	in	in	ADP
eblip-30084	35	22	reference	reference	NOUN
eblip-30084	35	23	transactions	transaction	NOUN
eblip-30084	35	24	during	during	ADP
eblip-30084	35	25	the	the	DET
eblip-30084	35	26	years	year	NOUN
eblip-30084	35	27	investigated	investigate	VERB
eblip-30084	35	28	.	.	PUNCT
eblip-30084	36	1	the	the	DET
eblip-30084	36	2	decline	decline	NOUN
eblip-30084	36	3	could	could	AUX
eblip-30084	36	4	be	be	AUX
eblip-30084	36	5	a	a	DET
eblip-30084	36	6	result	result	NOUN
eblip-30084	36	7	of	of	ADP
eblip-30084	36	8	the	the	DET
eblip-30084	36	9	staffing	staffing	NOUN
eblip-30084	36	10	model	model	NOUN
eblip-30084	36	11	alterations	alteration	NOUN
eblip-30084	36	12	,	,	PUNCT
eblip-30084	36	13	but	but	CCONJ
eblip-30084	36	14	this	this	PRON
eblip-30084	36	15	is	be	AUX
eblip-30084	36	16	conjecture	conjecture	ADJ
eblip-30084	36	17	.	.	PUNCT
eblip-30084	36	18	  	  	SPACE
eblip-30084	37	1	are	be	AUX
eblip-30084	37	2	reference	reference	NOUN
eblip-30084	37	3	services	service	NOUN
eblip-30084	37	4	dead	dead	ADJ
eblip-30084	37	5	?	?	PUNCT
eblip-30084	38	1	this	this	DET
eblip-30084	38	2	study	study	NOUN
eblip-30084	38	3	,	,	PUNCT
eblip-30084	38	4	while	while	SCONJ
eblip-30084	38	5	not	not	PART
eblip-30084	38	6	answering	answer	VERB
eblip-30084	38	7	this	this	DET
eblip-30084	38	8	question	question	NOUN
eblip-30084	38	9	fully	fully	ADV
eblip-30084	38	10	,	,	PUNCT
eblip-30084	38	11	provides	provide	VERB
eblip-30084	38	12	a	a	DET
eblip-30084	38	13	backdrop	backdrop	NOUN
eblip-30084	38	14	for	for	ADP
eblip-30084	38	15	institutions	institution	NOUN
eblip-30084	38	16	considering	consider	VERB
eblip-30084	38	17	this	this	DET
eblip-30084	38	18	question	question	NOUN
eblip-30084	38	19	,	,	PUNCT
eblip-30084	38	20	providing	provide	VERB
eblip-30084	38	21	a	a	DET
eblip-30084	38	22	methodology	methodology	NOUN
eblip-30084	38	23	other	other	ADJ
eblip-30084	38	24	libraries	library	NOUN
eblip-30084	38	25	might	might	AUX
eblip-30084	38	26	use	use	VERB
eblip-30084	38	27	in	in	ADP
eblip-30084	38	28	analyzing	analyze	VERB
eblip-30084	38	29	service	service	NOUN
eblip-30084	38	30	and	and	CCONJ
eblip-30084	38	31	visibility	visibility	NOUN
eblip-30084	38	32	models	model	NOUN
eblip-30084	38	33	,	,	PUNCT
eblip-30084	38	34	crucially	crucially	ADV
eblip-30084	38	35	important	important	ADJ
eblip-30084	38	36	to	to	ADP
eblip-30084	38	37	current	current	ADJ
eblip-30084	38	38	practice	practice	NOUN
eblip-30084	38	39	in	in	ADP
eblip-30084	38	40	the	the	DET
eblip-30084	38	41	wake	wake	NOUN
eblip-30084	38	42	of	of	ADP
eblip-30084	38	43	the	the	DET
eblip-30084	38	44	covid-19	covid-19	PROPN
eblip-30084	38	45	pandemic	pandemic	NOUN
eblip-30084	38	46	,	,	PUNCT
eblip-30084	38	47	where	where	SCONJ
eblip-30084	38	48	many	many	ADJ
eblip-30084	38	49	libraries	library	NOUN
eblip-30084	38	50	are	be	AUX
eblip-30084	38	51	struggling	struggle	VERB
eblip-30084	38	52	to	to	PART
eblip-30084	38	53	find	find	VERB
eblip-30084	38	54	the	the	DET
eblip-30084	38	55	closest	close	ADJ
eblip-30084	38	56	equivalent	equivalent	NOUN
eblip-30084	38	57	to	to	ADP
eblip-30084	38	58	a	a	DET
eblip-30084	38	59	“	"	PUNCT
eblip-30084	38	60	visible	visible	ADJ
eblip-30084	38	61	”	"	PUNCT
eblip-30084	38	62	reference	reference	NOUN
eblip-30084	38	63	desk	desk	NOUN
eblip-30084	38	64	in	in	ADP
eblip-30084	38	65	the	the	DET
eblip-30084	38	66	virtual	virtual	ADJ
eblip-30084	38	67	space	space	NOUN
eblip-30084	38	68	.	.	PUNCT
eblip-30084	38	69	  	  	SPACE
eblip-30084	39	1	references	reference	NOUN
eblip-30084	39	2	  	  	SPACE
eblip-30084	39	3	bowron	bowron	NOUN
eblip-30084	39	4	,	,	PUNCT
eblip-30084	39	5	c.	c.	PROPN
eblip-30084	39	6	r.	r.	PROPN
eblip-30084	39	7	,	,	PUNCT
eblip-30084	39	8	&	&	CCONJ
eblip-30084	39	9	weber	weber	PROPN
eblip-30084	39	10	,	,	PUNCT
eblip-30084	39	11	j.	j.	PROPN
eblip-30084	39	12	e.	e.	PROPN
eblip-30084	39	13	(	(	PUNCT
eblip-30084	39	14	2019	2019	NUM
eblip-30084	39	15	)	)	PUNCT
eblip-30084	39	16	.	.	PUNCT
eblip-30084	40	1	the	the	DET
eblip-30084	40	2	evolving	evolve	VERB
eblip-30084	40	3	reference	reference	NOUN
eblip-30084	40	4	desk	desk	NOUN
eblip-30084	40	5	:	:	PUNCT
eblip-30084	40	6	a	a	DET
eblip-30084	40	7	case	case	NOUN
eblip-30084	40	8	study	study	NOUN
eblip-30084	40	9	.	.	PUNCT
eblip-30084	40	10	 	 	SPACE
eblip-30084	40	11	journal	journal	NOUN
eblip-30084	40	12	of	of	ADP
eblip-30084	40	13	academic	academic	ADJ
eblip-30084	40	14	librarianship	librarianship	NOUN
eblip-30084	40	15	,	,	PUNCT
eblip-30084	40	16	 	 	SPACE
eblip-30084	40	17	45(5	45(5	NOUN
eblip-30084	40	18	)	)	PUNCT
eblip-30084	40	19	,	,	PUNCT
eblip-30084	40	20	102057	102057	NUM
eblip-30084	40	21	.	.	PUNCT
eblip-30084	41	1	https://doi.org/10.1016/j.acalib.2019.102057	https://doi.org/10.1016/j.acalib.2019.102057	PROPN
eblip-30084	41	2	  	  	SPACE
eblip-30084	41	3	glynn	glynn	PROPN
eblip-30084	41	4	,	,	PUNCT
eblip-30084	41	5	l.	l.	PROPN
eblip-30084	41	6	(	(	PUNCT
eblip-30084	41	7	2006	2006	NUM
eblip-30084	41	8	)	)	PUNCT
eblip-30084	41	9	.	.	PUNCT
eblip-30084	42	1	a	a	DET
eblip-30084	42	2	critical	critical	ADJ
eblip-30084	42	3	appraisal	appraisal	NOUN
eblip-30084	42	4	tool	tool	NOUN
eblip-30084	42	5	for	for	ADP
eblip-30084	42	6	library	library	NOUN
eblip-30084	42	7	and	and	CCONJ
eblip-30084	42	8	information	information	NOUN
eblip-30084	42	9	research	research	NOUN
eblip-30084	42	10	.	.	PUNCT
eblip-30084	43	1	library	library	NOUN
eblip-30084	43	2	hi	hi	INTJ
eblip-30084	43	3	tech	tech	NOUN
eblip-30084	43	4	,	,	PUNCT
eblip-30084	43	5	24(3	24(3	NUM
eblip-30084	43	6	)	)	PUNCT
eblip-30084	43	7	,	,	PUNCT
eblip-30084	43	8	387–399	387–399	NUM
eblip-30084	43	9	.	.	PUNCT
eblip-30084	44	1	https://doi.org/10.1108/07378830610692154	https://doi.org/10.1108/07378830610692154	PROPN
eblip-30084	44	2	  	  	SPACE
eblip-30084	44	3	kostagiolas	kostagiola	NOUN
eblip-30084	44	4	,	,	PUNCT
eblip-30084	44	5	p.	p.	NOUN
eblip-30084	44	6	,	,	PUNCT
eblip-30084	44	7	&	&	CCONJ
eblip-30084	44	8	katsani	katsani	PROPN
eblip-30084	44	9	,	,	PUNCT
eblip-30084	44	10	a.	a.	NOUN
eblip-30084	44	11	(	(	PUNCT
eblip-30084	44	12	2021	2021	NUM
eblip-30084	44	13	)	)	PUNCT
eblip-30084	44	14	.	.	PUNCT
eblip-30084	45	1	the	the	DET
eblip-30084	45	2	management	management	NOUN
eblip-30084	45	3	of	of	ADP
eblip-30084	45	4	public	public	ADJ
eblip-30084	45	5	libraries	library	NOUN
eblip-30084	45	6	during	during	ADP
eblip-30084	45	7	covid-19	covid-19	PROPN
eblip-30084	45	8	pandemic	pandemic	NOUN
eblip-30084	45	9	:	:	PUNCT
eblip-30084	45	10	a	a	DET
eblip-30084	45	11	systematic	systematic	ADJ
eblip-30084	45	12	literature	literature	NOUN
eblip-30084	45	13	review	review	NOUN
eblip-30084	45	14	through	through	ADP
eblip-30084	45	15	prisma	prisma	PROPN
eblip-30084	45	16	method	method	NOUN
eblip-30084	45	17	.	.	PUNCT
eblip-30084	45	18	 	 	SPACE
eblip-30084	45	19	library	library	NOUN
eblip-30084	45	20	management	management	NOUN
eblip-30084	45	21	,	,	PUNCT
eblip-30084	45	22	 	 	SPACE
eblip-30084	45	23	42(8	42(8	NOUN
eblip-30084	45	24	)	)	PUNCT
eblip-30084	45	25	,	,	PUNCT
eblip-30084	45	26	531–549	531–549	NUM
eblip-30084	45	27	.	.	PUNCT
eblip-30084	46	1	https://doi.org/10.1108/lm-08-2021-0068	https://doi.org/10.1108/lm-08-2021-0068	PROPN
eblip-30084	46	2	  	  	SPACE
eblip-30084	46	3	seal	seal	NOUN
eblip-30084	46	4	,	,	PUNCT
eblip-30084	46	5	r.	r.	PROPN
eblip-30084	46	6	a.	a.	PROPN
eblip-30084	46	7	(	(	PUNCT
eblip-30084	46	8	2011	2011	NUM
eblip-30084	46	9	)	)	PUNCT
eblip-30084	46	10	.	.	PUNCT
eblip-30084	47	1	trends	trend	NOUN
eblip-30084	47	2	,	,	PUNCT
eblip-30084	47	3	issues	issue	NOUN
eblip-30084	47	4	,	,	PUNCT
eblip-30084	47	5	and	and	CCONJ
eblip-30084	47	6	innovation	innovation	NOUN
eblip-30084	47	7	in	in	ADP
eblip-30084	47	8	academic	academic	ADJ
eblip-30084	47	9	library	library	NOUN
eblip-30084	47	10	service	service	NOUN
eblip-30084	47	11	:	:	PUNCT
eblip-30084	47	12	introduction	introduction	NOUN
eblip-30084	47	13	.	.	PUNCT
eblip-30084	47	14	 	 	SPACE
eblip-30084	47	15	journal	journal	PROPN
eblip-30084	47	16	of	of	ADP
eblip-30084	47	17	library	library	PROPN
eblip-30084	47	18	administration	administration	NOUN
eblip-30084	47	19	,	,	PUNCT
eblip-30084	47	20	 	 	SPACE
eblip-30084	47	21	51(3	51(3	NUM
eblip-30084	47	22	)	)	PUNCT
eblip-30084	47	23	,	,	PUNCT
eblip-30084	47	24	255–258	255–258	NUM
eblip-30084	47	25	.	.	PUNCT
eblip-30084	48	1	https://doi.org/10.1080/01930826.2011.556953	https://doi.org/10.1080/01930826.2011.556953	NOUN
eblip-30084	48	2	  	  	SPACE