id	sid	tid	token	lemma	pos
eblip-30085	1	1	uneven	uneven	ADJ
eblip-30085	1	2	adherence	adherence	NOUN
eblip-30085	1	3	to	to	ADP
eblip-30085	1	4	professional	professional	ADJ
eblip-30085	1	5	guidelines	guideline	NOUN
eblip-30085	1	6	and	and	CCONJ
eblip-30085	1	7	potential	potential	ADJ
eblip-30085	1	8	ethnic	ethnic	ADJ
eblip-30085	1	9	bias	bias	NOUN
eblip-30085	1	10	in	in	ADP
eblip-30085	1	11	service	service	NOUN
eblip-30085	1	12	provision	provision	NOUN
eblip-30085	1	13	evidenced	evidence	VERB
eblip-30085	1	14	in	in	ADP
eblip-30085	1	15	virtual	virtual	ADJ
eblip-30085	1	16	reference	reference	NOUN
eblip-30085	1	17	service	service	NOUN
eblip-30085	1	18	interactions	interaction	NOUN
eblip-30085	1	19	evidence	evidence	NOUN
eblip-30085	1	20	summary	summary	NOUN
eblip-30085	1	21	  	  	SPACE
eblip-30085	1	22	uneven	uneven	ADJ
eblip-30085	1	23	adherence	adherence	NOUN
eblip-30085	1	24	to	to	ADP
eblip-30085	1	25	professional	professional	ADJ
eblip-30085	1	26	guidelines	guideline	NOUN
eblip-30085	1	27	and	and	CCONJ
eblip-30085	1	28	potential	potential	ADJ
eblip-30085	1	29	ethnic	ethnic	ADJ
eblip-30085	1	30	bias	bias	NOUN
eblip-30085	1	31	in	in	ADP
eblip-30085	1	32	service	service	NOUN
eblip-30085	1	33	provision	provision	NOUN
eblip-30085	1	34	evidenced	evidence	VERB
eblip-30085	1	35	in	in	ADP
eblip-30085	1	36	virtual	virtual	ADJ
eblip-30085	1	37	reference	reference	NOUN
eblip-30085	1	38	service	service	NOUN
eblip-30085	1	39	interactions	interaction	NOUN
eblip-30085	1	40	  	  	SPACE
eblip-30085	1	41	a	a	DET
eblip-30085	1	42	review	review	NOUN
eblip-30085	1	43	of	of	ADP
eblip-30085	1	44	:	:	PUNCT
eblip-30085	1	45	hamer	hamer	PROPN
eblip-30085	1	46	,	,	PUNCT
eblip-30085	1	47	s.	s.	PROPN
eblip-30085	1	48	(	(	PUNCT
eblip-30085	1	49	2021	2021	NUM
eblip-30085	1	50	)	)	PUNCT
eblip-30085	1	51	.	.	PUNCT
eblip-30085	2	1	colour	colour	NOUN
eblip-30085	2	2	blind	blind	ADJ
eblip-30085	2	3	:	:	PUNCT
eblip-30085	2	4	investigating	investigate	VERB
eblip-30085	2	5	the	the	DET
eblip-30085	2	6	racial	racial	ADJ
eblip-30085	2	7	bias	bias	NOUN
eblip-30085	2	8	of	of	ADP
eblip-30085	2	9	virtual	virtual	ADJ
eblip-30085	2	10	reference	reference	NOUN
eblip-30085	2	11	services	service	NOUN
eblip-30085	2	12	in	in	ADP
eblip-30085	2	13	english	english	ADJ
eblip-30085	2	14	academic	academic	ADJ
eblip-30085	2	15	libraries	library	NOUN
eblip-30085	2	16	.	.	PUNCT
eblip-30085	3	1	the	the	DET
eblip-30085	3	2	journal	journal	NOUN
eblip-30085	3	3	of	of	ADP
eblip-30085	3	4	academic	academic	ADJ
eblip-30085	3	5	librarianship	librarianship	NOUN
eblip-30085	3	6	,	,	PUNCT
eblip-30085	3	7	47(5	47(5	NOUN
eblip-30085	3	8	)	)	PUNCT
eblip-30085	3	9	,	,	PUNCT
eblip-30085	3	10	102416	102416	NUM
eblip-30085	3	11	.	.	PUNCT
eblip-30085	4	1	https://doi.org/10.1016/j.acalib.2021.102416	https://doi.org/10.1016/j.acalib.2021.102416	PRON
eblip-30085	4	2	  	  	SPACE
eblip-30085	4	3	reviewed	review	VERB
eblip-30085	4	4	by	by	ADP
eblip-30085	4	5	:	:	PUNCT
eblip-30085	4	6	scott	scott	PROPN
eblip-30085	4	7	goldstein	goldstein	PROPN
eblip-30085	4	8	coordinator	coordinator	PROPN
eblip-30085	4	9	,	,	PUNCT
eblip-30085	4	10	web	web	NOUN
eblip-30085	4	11	services	service	NOUN
eblip-30085	4	12	&	&	CCONJ
eblip-30085	4	13	library	library	PROPN
eblip-30085	4	14	technology	technology	PROPN
eblip-30085	4	15	mcgill	mcgill	PROPN
eblip-30085	4	16	university	university	PROPN
eblip-30085	4	17	library	library	PROPN
eblip-30085	4	18	montréal	montréal	PROPN
eblip-30085	4	19	,	,	PUNCT
eblip-30085	4	20	québec	québec	PROPN
eblip-30085	4	21	,	,	PUNCT
eblip-30085	4	22	canada	canada	PROPN
eblip-30085	4	23	email	email	NOUN
eblip-30085	4	24	:	:	PUNCT
eblip-30085	4	25	scott.goldstein@mcgill.ca	scott.goldstein@mcgill.ca	PROPN
eblip-30085	4	26	  	  	SPACE
eblip-30085	4	27	received	receive	VERB
eblip-30085	4	28	:	:	PUNCT
eblip-30085	4	29	1	1	NUM
eblip-30085	4	30	dec	dec	PROPN
eblip-30085	4	31	.	.	PROPN
eblip-30085	4	32	2021	2021	NUM
eblip-30085	4	33	                                                                    	                                                                    	SPACE
eblip-30085	4	34	accepted	accept	VERB
eblip-30085	4	35	:	:	PUNCT
eblip-30085	4	36	 	 	SPACE
eblip-30085	4	37	19	19	NUM
eblip-30085	4	38	jan	jan	PROPN
eblip-30085	4	39	.	.	PROPN
eblip-30085	4	40	2022	2022	NUM
eblip-30085	4	41	     	     	SPACE
eblip-30085	4	42	2022	2022	NUM
eblip-30085	4	43	goldstein	goldstein	NOUN
eblip-30085	4	44	.	.	PUNCT
eblip-30085	5	1	this	this	PRON
eblip-30085	5	2	is	be	AUX
eblip-30085	5	3	an	an	DET
eblip-30085	5	4	open	open	ADJ
eblip-30085	5	5	access	access	NOUN
eblip-30085	5	6	article	article	NOUN
eblip-30085	5	7	distributed	distribute	VERB
eblip-30085	5	8	under	under	ADP
eblip-30085	5	9	the	the	DET
eblip-30085	5	10	terms	term	NOUN
eblip-30085	5	11	of	of	ADP
eblip-30085	5	12	the	the	DET
eblip-30085	5	13	creative	creative	ADJ
eblip-30085	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-30085	5	15	alike	alike	ADJ
eblip-30085	5	16	license	license	VERB
eblip-30085	5	17	4.0	4.0	NUM
eblip-30085	5	18	international	international	ADJ
eblip-30085	5	19	(	(	PUNCT
eblip-30085	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-30085	5	21	)	)	PUNCT
eblip-30085	5	22	,	,	PUNCT
eblip-30085	5	23	which	which	PRON
eblip-30085	5	24	permits	permit	VERB
eblip-30085	5	25	unrestricted	unrestricted	ADJ
eblip-30085	5	26	use	use	NOUN
eblip-30085	5	27	,	,	PUNCT
eblip-30085	5	28	distribution	distribution	NOUN
eblip-30085	5	29	,	,	PUNCT
eblip-30085	5	30	and	and	CCONJ
eblip-30085	5	31	reproduction	reproduction	NOUN
eblip-30085	5	32	in	in	ADP
eblip-30085	5	33	any	any	DET
eblip-30085	5	34	medium	medium	NOUN
eblip-30085	5	35	,	,	PUNCT
eblip-30085	5	36	provided	provide	VERB
eblip-30085	5	37	the	the	DET
eblip-30085	5	38	original	original	ADJ
eblip-30085	5	39	work	work	NOUN
eblip-30085	5	40	is	be	AUX
eblip-30085	5	41	properly	properly	ADV
eblip-30085	5	42	attributed	attribute	VERB
eblip-30085	5	43	,	,	PUNCT
eblip-30085	5	44	not	not	PART
eblip-30085	5	45	used	use	VERB
eblip-30085	5	46	for	for	ADP
eblip-30085	5	47	commercial	commercial	ADJ
eblip-30085	5	48	purposes	purpose	NOUN
eblip-30085	5	49	,	,	PUNCT
eblip-30085	5	50	and	and	CCONJ
eblip-30085	5	51	,	,	PUNCT
eblip-30085	5	52	if	if	SCONJ
eblip-30085	5	53	transformed	transform	VERB
eblip-30085	5	54	,	,	PUNCT
eblip-30085	5	55	the	the	DET
eblip-30085	5	56	resulting	result	VERB
eblip-30085	5	57	work	work	NOUN
eblip-30085	5	58	is	be	AUX
eblip-30085	5	59	redistributed	redistribute	VERB
eblip-30085	5	60	under	under	ADP
eblip-30085	5	61	the	the	DET
eblip-30085	5	62	same	same	ADJ
eblip-30085	5	63	or	or	CCONJ
eblip-30085	5	64	similar	similar	ADJ
eblip-30085	5	65	license	license	NOUN
eblip-30085	5	66	to	to	ADP
eblip-30085	5	67	this	this	DET
eblip-30085	5	68	one	one	NUM
eblip-30085	5	69	.	.	PUNCT
eblip-30085	5	70	    	    	SPACE
eblip-30085	6	1	doi	doi	NOUN
eblip-30085	6	2	:	:	PUNCT
eblip-30085	6	3	10.18438	10.18438	NUM
eblip-30085	6	4	/	/	SYM
eblip-30085	6	5	eblip30085	eblip30085	VERB
eblip-30085	6	6	    	    	SPACE
eblip-30085	6	7	abstract	abstract	ADJ
eblip-30085	6	8	  	  	SPACE
eblip-30085	6	9	objective	objective	NOUN
eblip-30085	6	10	–	–	PUNCT
eblip-30085	6	11	to	to	PART
eblip-30085	6	12	investigate	investigate	VERB
eblip-30085	6	13	whether	whether	SCONJ
eblip-30085	6	14	there	there	PRON
eblip-30085	6	15	is	be	VERB
eblip-30085	6	16	evidence	evidence	NOUN
eblip-30085	6	17	for	for	ADP
eblip-30085	6	18	implicit	implicit	ADJ
eblip-30085	6	19	ethnic	ethnic	ADJ
eblip-30085	6	20	bias	bias	NOUN
eblip-30085	6	21	in	in	ADP
eblip-30085	6	22	virtual	virtual	ADJ
eblip-30085	6	23	reference	reference	NOUN
eblip-30085	6	24	service	service	NOUN
eblip-30085	6	25	interactions	interaction	NOUN
eblip-30085	6	26	.	.	PUNCT
eblip-30085	6	27	  	  	SPACE
eblip-30085	7	1	design	design	NOUN
eblip-30085	7	2	–	–	PUNCT
eblip-30085	7	3	email	email	NOUN
eblip-30085	7	4	-	-	PUNCT
eblip-30085	7	5	based	base	VERB
eblip-30085	7	6	structured	structured	ADJ
eblip-30085	7	7	observation	observation	NOUN
eblip-30085	7	8	study	study	NOUN
eblip-30085	7	9	.	.	PUNCT
eblip-30085	7	10	  	  	SPACE
eblip-30085	8	1	setting	set	VERB
eblip-30085	8	2	–	–	PUNCT
eblip-30085	8	3	academic	academic	ADJ
eblip-30085	8	4	libraries	library	NOUN
eblip-30085	8	5	in	in	ADP
eblip-30085	8	6	england	england	PROPN
eblip-30085	8	7	.	.	PUNCT
eblip-30085	8	8	  	  	SPACE
eblip-30085	9	1	subjects	subject	NOUN
eblip-30085	9	2	–	–	PUNCT
eblip-30085	9	3	158	158	NUM
eblip-30085	9	4	email	email	NOUN
eblip-30085	9	5	-	-	PUNCT
eblip-30085	9	6	based	base	VERB
eblip-30085	9	7	virtual	virtual	ADJ
eblip-30085	9	8	reference	reference	NOUN
eblip-30085	9	9	service	service	NOUN
eblip-30085	9	10	interactions	interaction	NOUN
eblip-30085	9	11	from	from	ADP
eblip-30085	9	12	one	one	NUM
eblip-30085	9	13	of	of	ADP
eblip-30085	9	14	24	24	NUM
eblip-30085	9	15	academic	academic	ADJ
eblip-30085	9	16	libraries	library	NOUN
eblip-30085	9	17	in	in	ADP
eblip-30085	9	18	england	england	PROPN
eblip-30085	9	19	.	.	PUNCT
eblip-30085	9	20	  	  	SPACE
eblip-30085	10	1	methods	method	NOUN
eblip-30085	10	2	–	–	PUNCT
eblip-30085	10	3	the	the	DET
eblip-30085	10	4	study	study	NOUN
eblip-30085	10	5	used	use	VERB
eblip-30085	10	6	a	a	DET
eblip-30085	10	7	sample	sample	NOUN
eblip-30085	10	8	of	of	ADP
eblip-30085	10	9	24	24	NUM
eblip-30085	10	10	academic	academic	ADJ
eblip-30085	10	11	libraries	library	NOUN
eblip-30085	10	12	across	across	ADP
eblip-30085	10	13	eight	eight	NUM
eblip-30085	10	14	of	of	ADP
eblip-30085	10	15	the	the	DET
eblip-30085	10	16	nine	nine	NUM
eblip-30085	10	17	regions	region	NOUN
eblip-30085	10	18	of	of	ADP
eblip-30085	10	19	england	england	PROPN
eblip-30085	10	20	(	(	PUNCT
eblip-30085	10	21	excluding	exclude	VERB
eblip-30085	10	22	london	london	PROPN
eblip-30085	10	23	)	)	PUNCT
eblip-30085	10	24	.	.	PUNCT
eblip-30085	11	1	the	the	DET
eblip-30085	11	2	body	body	NOUN
eblip-30085	11	3	of	of	ADP
eblip-30085	11	4	the	the	DET
eblip-30085	11	5	email	email	NOUN
eblip-30085	11	6	message	message	NOUN
eblip-30085	11	7	sent	send	VERB
eblip-30085	11	8	to	to	ADP
eblip-30085	11	9	each	each	DET
eblip-30085	11	10	library	library	NOUN
eblip-30085	11	11	consisted	consist	VERB
eblip-30085	11	12	of	of	ADP
eblip-30085	11	13	one	one	NUM
eblip-30085	11	14	of	of	ADP
eblip-30085	11	15	five	five	NUM
eblip-30085	11	16	questions	question	NOUN
eblip-30085	11	17	and	and	CCONJ
eblip-30085	11	18	was	be	AUX
eblip-30085	11	19	identical	identical	ADJ
eblip-30085	11	20	except	except	SCONJ
eblip-30085	11	21	for	for	ADP
eblip-30085	11	22	personalization	personalization	NOUN
eblip-30085	11	23	to	to	ADP
eblip-30085	11	24	the	the	DET
eblip-30085	11	25	institution	institution	NOUN
eblip-30085	11	26	.	.	PUNCT
eblip-30085	12	1	the	the	DET
eblip-30085	12	2	first	first	ADJ
eblip-30085	12	3	three	three	NUM
eblip-30085	12	4	questions	question	NOUN
eblip-30085	12	5	were	be	AUX
eblip-30085	12	6	designed	design	VERB
eblip-30085	12	7	to	to	PART
eblip-30085	12	8	be	be	AUX
eblip-30085	12	9	more	more	ADV
eblip-30085	12	10	likely	likely	ADJ
eblip-30085	12	11	to	to	PART
eblip-30085	12	12	be	be	AUX
eblip-30085	12	13	answered	answer	VERB
eblip-30085	12	14	in	in	ADP
eblip-30085	12	15	response	response	NOUN
eblip-30085	12	16	to	to	ADP
eblip-30085	12	17	an	an	DET
eblip-30085	12	18	unaffiliated	unaffiliated	ADJ
eblip-30085	12	19	user	user	NOUN
eblip-30085	12	20	,	,	PUNCT
eblip-30085	12	21	and	and	CCONJ
eblip-30085	12	22	the	the	DET
eblip-30085	12	23	last	last	ADJ
eblip-30085	12	24	two	two	NUM
eblip-30085	12	25	questions	question	NOUN
eblip-30085	12	26	were	be	AUX
eblip-30085	12	27	designed	design	VERB
eblip-30085	12	28	to	to	PART
eblip-30085	12	29	be	be	AUX
eblip-30085	12	30	less	less	ADV
eblip-30085	12	31	likely	likely	ADJ
eblip-30085	12	32	to	to	PART
eblip-30085	12	33	be	be	AUX
eblip-30085	12	34	answered	answer	VERB
eblip-30085	12	35	in	in	ADP
eblip-30085	12	36	response	response	NOUN
eblip-30085	12	37	to	to	ADP
eblip-30085	12	38	such	such	DET
eblip-30085	12	39	a	a	DET
eblip-30085	12	40	user	user	NOUN
eblip-30085	12	41	.	.	PUNCT
eblip-30085	13	1	each	each	DET
eblip-30085	13	2	library	library	NOUN
eblip-30085	13	3	received	receive	VERB
eblip-30085	13	4	an	an	DET
eblip-30085	13	5	email	email	NOUN
eblip-30085	13	6	with	with	ADP
eblip-30085	13	7	each	each	DET
eblip-30085	13	8	question	question	NOUN
eblip-30085	13	9	from	from	ADP
eblip-30085	13	10	a	a	DET
eblip-30085	13	11	different	different	ADJ
eblip-30085	13	12	sender	sender	NOUN
eblip-30085	13	13	during	during	ADP
eblip-30085	13	14	each	each	PRON
eblip-30085	13	15	of	of	ADP
eblip-30085	13	16	five	five	NUM
eblip-30085	13	17	weeks	week	NOUN
eblip-30085	13	18	,	,	PUNCT
eblip-30085	13	19	plus	plus	CCONJ
eblip-30085	13	20	a	a	DET
eblip-30085	13	21	repeat	repeat	NOUN
eblip-30085	13	22	of	of	ADP
eblip-30085	13	23	question	question	NOUN
eblip-30085	13	24	one	one	NUM
eblip-30085	13	25	in	in	ADP
eblip-30085	13	26	week	week	NOUN
eblip-30085	13	27	six	six	NUM
eblip-30085	13	28	with	with	ADP
eblip-30085	13	29	slightly	slightly	ADV
eblip-30085	13	30	altered	alter	VERB
eblip-30085	13	31	wording	wording	NOUN
eblip-30085	13	32	to	to	PART
eblip-30085	13	33	serve	serve	VERB
eblip-30085	13	34	as	as	ADP
eblip-30085	13	35	a	a	DET
eblip-30085	13	36	control	control	NOUN
eblip-30085	13	37	question	question	NOUN
eblip-30085	13	38	.	.	PUNCT
eblip-30085	14	1	emails	email	NOUN
eblip-30085	14	2	were	be	AUX
eblip-30085	14	3	sent	send	VERB
eblip-30085	14	4	on	on	ADP
eblip-30085	14	5	randomized	randomized	ADJ
eblip-30085	14	6	work	work	NOUN
eblip-30085	14	7	days	day	NOUN
eblip-30085	14	8	at	at	ADP
eblip-30085	14	9	different	different	ADJ
eblip-30085	14	10	times	time	NOUN
eblip-30085	14	11	of	of	ADP
eblip-30085	14	12	day	day	NOUN
eblip-30085	14	13	.	.	PUNCT
eblip-30085	15	1	the	the	DET
eblip-30085	15	2	messages	message	NOUN
eblip-30085	15	3	were	be	AUX
eblip-30085	15	4	signed	sign	VERB
eblip-30085	15	5	with	with	ADP
eblip-30085	15	6	one	one	NUM
eblip-30085	15	7	of	of	ADP
eblip-30085	15	8	six	six	NUM
eblip-30085	15	9	names	name	NOUN
eblip-30085	15	10	representing	represent	VERB
eblip-30085	15	11	the	the	DET
eblip-30085	15	12	largest	large	ADJ
eblip-30085	15	13	distinct	distinct	ADJ
eblip-30085	15	14	ethnic	ethnic	ADJ
eblip-30085	15	15	population	population	NOUN
eblip-30085	15	16	groups	group	NOUN
eblip-30085	15	17	in	in	ADP
eblip-30085	15	18	england	england	PROPN
eblip-30085	15	19	and	and	CCONJ
eblip-30085	15	20	wales	wales	PROPN
eblip-30085	15	21	:	:	PUNCT
eblip-30085	15	22	hazel	hazel	PROPN
eblip-30085	15	23	oakland	oakland	PROPN
eblip-30085	15	24	(	(	PUNCT
eblip-30085	15	25	white	white	ADJ
eblip-30085	15	26	british	british	PROPN
eblip-30085	15	27	)	)	PUNCT
eblip-30085	15	28	,	,	PUNCT
eblip-30085	15	29	natasza	natasza	NOUN
eblip-30085	15	30	sakowicz	sakowicz	NOUN
eblip-30085	15	31	(	(	PUNCT
eblip-30085	15	32	white	white	ADJ
eblip-30085	15	33	other	other	ADJ
eblip-30085	15	34	)	)	PUNCT
eblip-30085	15	35	,	,	PUNCT
eblip-30085	15	36	zhao	zhao	PROPN
eblip-30085	15	37	jinghua	jinghua	PROPN
eblip-30085	15	38	(	(	PUNCT
eblip-30085	15	39	north	north	NOUN
eblip-30085	15	40	asian	asian	NOUN
eblip-30085	15	41	)	)	PUNCT
eblip-30085	15	42	,	,	PUNCT
eblip-30085	15	43	priya	priya	PROPN
eblip-30085	15	44	chakrabarti	chakrabarti	PROPN
eblip-30085	15	45	(	(	PUNCT
eblip-30085	15	46	south	south	ADJ
eblip-30085	15	47	asian	asian	NOUN
eblip-30085	15	48	)	)	PUNCT
eblip-30085	15	49	,	,	PUNCT
eblip-30085	15	50	ebunoluwa	ebunoluwa	PROPN
eblip-30085	15	51	nweke	nweke	PROPN
eblip-30085	15	52	(	(	PUNCT
eblip-30085	15	53	black	black	ADJ
eblip-30085	15	54	african	african	ADJ
eblip-30085	15	55	)	)	PUNCT
eblip-30085	15	56	,	,	PUNCT
eblip-30085	15	57	and	and	CCONJ
eblip-30085	15	58	aaliyah	aaliyah	PROPN
eblip-30085	15	59	hajjar	hajjar	PROPN
eblip-30085	15	60	(	(	PUNCT
eblip-30085	15	61	arab	arab	PROPN
eblip-30085	15	62	)	)	PUNCT
eblip-30085	15	63	.	.	PUNCT
eblip-30085	16	1	all	all	DET
eblip-30085	16	2	names	name	NOUN
eblip-30085	16	3	were	be	AUX
eblip-30085	16	4	feminine	feminine	ADJ
eblip-30085	16	5	and	and	CCONJ
eblip-30085	16	6	represented	represent	VERB
eblip-30085	16	7	unaffiliated	unaffiliated	ADJ
eblip-30085	16	8	users	user	NOUN
eblip-30085	16	9	.	.	PUNCT
eblip-30085	17	1	email	email	NOUN
eblip-30085	17	2	replies	reply	NOUN
eblip-30085	17	3	were	be	AUX
eblip-30085	17	4	coded	code	VERB
eblip-30085	17	5	according	accord	VERB
eblip-30085	17	6	to	to	ADP
eblip-30085	17	7	a	a	DET
eblip-30085	17	8	set	set	NOUN
eblip-30085	17	9	of	of	ADP
eblip-30085	17	10	27	27	NUM
eblip-30085	17	11	characteristics	characteristic	NOUN
eblip-30085	17	12	based	base	VERB
eblip-30085	17	13	on	on	ADP
eblip-30085	17	14	the	the	DET
eblip-30085	17	15	two	two	NUM
eblip-30085	17	16	most	most	ADV
eblip-30085	17	17	well	well	ADV
eblip-30085	17	18	-	-	PUNCT
eblip-30085	17	19	known	know	VERB
eblip-30085	17	20	professional	professional	ADJ
eblip-30085	17	21	guidelines	guideline	NOUN
eblip-30085	17	22	for	for	ADP
eblip-30085	17	23	providing	provide	VERB
eblip-30085	17	24	best	good	ADJ
eblip-30085	17	25	practice	practice	NOUN
eblip-30085	17	26	reference	reference	NOUN
eblip-30085	17	27	services	service	NOUN
eblip-30085	17	28	,	,	PUNCT
eblip-30085	17	29	namely	namely	ADV
eblip-30085	17	30	,	,	PUNCT
eblip-30085	17	31	ifla	ifla	NOUN
eblip-30085	17	32	and	and	CCONJ
eblip-30085	17	33	rusa	rusa	ADJ
eblip-30085	17	34	.	.	PUNCT
eblip-30085	17	35	  	  	SPACE
eblip-30085	17	36	main	main	ADJ
eblip-30085	17	37	results	result	NOUN
eblip-30085	17	38	–	–	PUNCT
eblip-30085	17	39	133	133	NUM
eblip-30085	17	40	out	out	ADP
eblip-30085	17	41	of	of	ADP
eblip-30085	17	42	144	144	NUM
eblip-30085	17	43	sent	send	VERB
eblip-30085	17	44	queries	query	NOUN
eblip-30085	17	45	received	receive	VERB
eblip-30085	17	46	a	a	DET
eblip-30085	17	47	reply	reply	NOUN
eblip-30085	17	48	,	,	PUNCT
eblip-30085	17	49	of	of	ADP
eblip-30085	17	50	which	which	PRON
eblip-30085	17	51	66	66	NUM
eblip-30085	17	52	partially	partially	ADV
eblip-30085	17	53	or	or	CCONJ
eblip-30085	17	54	fully	fully	ADV
eblip-30085	17	55	answered	answer	VERB
eblip-30085	17	56	the	the	DET
eblip-30085	17	57	question	question	NOUN
eblip-30085	17	58	.	.	PUNCT
eblip-30085	18	1	158	158	NUM
eblip-30085	18	2	total	total	ADJ
eblip-30085	18	3	emails	email	NOUN
eblip-30085	18	4	were	be	AUX
eblip-30085	18	5	received	receive	VERB
eblip-30085	18	6	(	(	PUNCT
eblip-30085	18	7	since	since	SCONJ
eblip-30085	18	8	an	an	DET
eblip-30085	18	9	email	email	NOUN
eblip-30085	18	10	might	might	AUX
eblip-30085	18	11	receive	receive	VERB
eblip-30085	18	12	multiple	multiple	ADJ
eblip-30085	18	13	responses	response	NOUN
eblip-30085	18	14	)	)	PUNCT
eblip-30085	18	15	,	,	PUNCT
eblip-30085	18	16	and	and	CCONJ
eblip-30085	18	17	67	67	NUM
eblip-30085	18	18	of	of	ADP
eblip-30085	18	19	these	these	PRON
eblip-30085	18	20	partially	partially	ADV
eblip-30085	18	21	or	or	CCONJ
eblip-30085	18	22	fully	fully	ADV
eblip-30085	18	23	answered	answer	VERB
eblip-30085	18	24	the	the	DET
eblip-30085	18	25	question	question	NOUN
eblip-30085	18	26	.	.	PUNCT
eblip-30085	19	1	differences	difference	NOUN
eblip-30085	19	2	in	in	ADP
eblip-30085	19	3	how	how	SCONJ
eblip-30085	19	4	the	the	DET
eblip-30085	19	5	librarian	librarian	NOUN
eblip-30085	19	6	’s	’s	PART
eblip-30085	19	7	reply	reply	NOUN
eblip-30085	19	8	addressed	address	VERB
eblip-30085	19	9	the	the	DET
eblip-30085	19	10	user	user	NOUN
eblip-30085	19	11	were	be	AUX
eblip-30085	19	12	evident	evident	ADJ
eblip-30085	19	13	.	.	PUNCT
eblip-30085	20	1	hazel	hazel	PROPN
eblip-30085	20	2	was	be	AUX
eblip-30085	20	3	the	the	DET
eblip-30085	20	4	only	only	ADJ
eblip-30085	20	5	one	one	NUM
eblip-30085	20	6	never	never	ADV
eblip-30085	20	7	referred	refer	VERB
eblip-30085	20	8	to	to	ADP
eblip-30085	20	9	by	by	ADP
eblip-30085	20	10	her	her	PRON
eblip-30085	20	11	full	full	ADJ
eblip-30085	20	12	name	name	NOUN
eblip-30085	20	13	,	,	PUNCT
eblip-30085	20	14	whereas	whereas	SCONJ
eblip-30085	20	15	jinghua	jinghua	PROPN
eblip-30085	20	16	was	be	AUX
eblip-30085	20	17	the	the	DET
eblip-30085	20	18	least	least	ADV
eblip-30085	20	19	likely	likely	ADJ
eblip-30085	20	20	to	to	PART
eblip-30085	20	21	be	be	AUX
eblip-30085	20	22	referred	refer	VERB
eblip-30085	20	23	to	to	ADP
eblip-30085	20	24	by	by	ADP
eblip-30085	20	25	her	she	PRON
eblip-30085	20	26	given	give	VERB
eblip-30085	20	27	name	name	NOUN
eblip-30085	20	28	and	and	CCONJ
eblip-30085	20	29	most	most	ADV
eblip-30085	20	30	likely	likely	ADJ
eblip-30085	20	31	to	to	PART
eblip-30085	20	32	be	be	AUX
eblip-30085	20	33	referred	refer	VERB
eblip-30085	20	34	to	to	ADP
eblip-30085	20	35	by	by	ADP
eblip-30085	20	36	her	her	PRON
eblip-30085	20	37	full	full	ADJ
eblip-30085	20	38	name	name	NOUN
eblip-30085	20	39	or	or	CCONJ
eblip-30085	20	40	no	no	DET
eblip-30085	20	41	name	name	NOUN
eblip-30085	20	42	at	at	ADV
eblip-30085	20	43	all	all	ADV
eblip-30085	20	44	.	.	PUNCT
eblip-30085	21	1	greeting	greet	VERB
eblip-30085	21	2	phrases	phrase	NOUN
eblip-30085	21	3	were	be	AUX
eblip-30085	21	4	used	use	VERB
eblip-30085	21	5	in	in	ADP
eblip-30085	21	6	most	most	ADJ
eblip-30085	21	7	responses	response	NOUN
eblip-30085	21	8	.	.	PUNCT
eblip-30085	22	1	about	about	ADV
eblip-30085	22	2	20	20	NUM
eblip-30085	22	3	%	%	NOUN
eblip-30085	22	4	of	of	ADP
eblip-30085	22	5	responses	response	NOUN
eblip-30085	22	6	included	include	VERB
eblip-30085	22	7	a	a	DET
eblip-30085	22	8	reiteration	reiteration	NOUN
eblip-30085	22	9	of	of	ADP
eblip-30085	22	10	the	the	DET
eblip-30085	22	11	original	original	ADJ
eblip-30085	22	12	request	request	NOUN
eblip-30085	22	13	.	.	PUNCT
eblip-30085	23	1	elements	element	NOUN
eblip-30085	23	2	of	of	ADP
eblip-30085	23	3	the	the	DET
eblip-30085	23	4	response	response	NOUN
eblip-30085	23	5	which	which	PRON
eblip-30085	23	6	could	could	AUX
eblip-30085	23	7	be	be	AUX
eblip-30085	23	8	seen	see	VERB
eblip-30085	23	9	as	as	ADP
eblip-30085	23	10	promoting	promote	VERB
eblip-30085	23	11	information	information	NOUN
eblip-30085	23	12	literacy	literacy	NOUN
eblip-30085	23	13	skills	skill	NOUN
eblip-30085	23	14	were	be	AUX
eblip-30085	23	15	provided	provide	VERB
eblip-30085	23	16	in	in	ADP
eblip-30085	23	17	only	only	ADV
eblip-30085	23	18	11	11	NUM
eblip-30085	23	19	%	%	NOUN
eblip-30085	23	20	of	of	ADP
eblip-30085	23	21	responses	response	NOUN
eblip-30085	23	22	.	.	PUNCT
eblip-30085	24	1	natasza	natasza	PROPN
eblip-30085	24	2	was	be	AUX
eblip-30085	24	3	the	the	DET
eblip-30085	24	4	most	most	ADV
eblip-30085	24	5	likely	likely	ADJ
eblip-30085	24	6	to	to	PART
eblip-30085	24	7	be	be	AUX
eblip-30085	24	8	referred	refer	VERB
eblip-30085	24	9	to	to	ADP
eblip-30085	24	10	another	another	DET
eblip-30085	24	11	source	source	NOUN
eblip-30085	24	12	to	to	PART
eblip-30085	24	13	answer	answer	VERB
eblip-30085	24	14	her	her	PRON
eblip-30085	24	15	query	query	NOUN
eblip-30085	24	16	,	,	PUNCT
eblip-30085	24	17	whereas	whereas	SCONJ
eblip-30085	24	18	jinghua	jinghua	PROPN
eblip-30085	24	19	was	be	AUX
eblip-30085	24	20	least	least	ADV
eblip-30085	24	21	likely	likely	ADJ
eblip-30085	24	22	.	.	PUNCT
eblip-30085	25	1	ebunoluwa	ebunoluwa	PROPN
eblip-30085	25	2	was	be	AUX
eblip-30085	25	3	the	the	DET
eblip-30085	25	4	least	least	ADV
eblip-30085	25	5	likely	likely	ADJ
eblip-30085	25	6	to	to	PART
eblip-30085	25	7	receive	receive	VERB
eblip-30085	25	8	a	a	DET
eblip-30085	25	9	response	response	NOUN
eblip-30085	25	10	to	to	ADP
eblip-30085	25	11	her	her	PRON
eblip-30085	25	12	query	query	NOUN
eblip-30085	25	13	and	and	CCONJ
eblip-30085	25	14	least	least	ADV
eblip-30085	25	15	likely	likely	ADJ
eblip-30085	25	16	to	to	PART
eblip-30085	25	17	have	have	VERB
eblip-30085	25	18	her	her	PRON
eblip-30085	25	19	question	question	NOUN
eblip-30085	25	20	answered	answer	VERB
eblip-30085	25	21	overall	overall	ADV
eblip-30085	25	22	.	.	PUNCT
eblip-30085	25	23	  	  	SPACE
eblip-30085	25	24	conclusion	conclusion	NOUN
eblip-30085	25	25	–	–	PUNCT
eblip-30085	25	26	the	the	DET
eblip-30085	25	27	findings	finding	NOUN
eblip-30085	25	28	point	point	VERB
eblip-30085	25	29	to	to	ADP
eblip-30085	25	30	some	some	DET
eblip-30085	25	31	evidence	evidence	NOUN
eblip-30085	25	32	of	of	ADP
eblip-30085	25	33	unequal	unequal	ADJ
eblip-30085	25	34	service	service	NOUN
eblip-30085	25	35	provision	provision	NOUN
eblip-30085	25	36	based	base	VERB
eblip-30085	25	37	on	on	ADP
eblip-30085	25	38	unconscious	unconscious	ADJ
eblip-30085	25	39	bias	bias	NOUN
eblip-30085	25	40	.	.	PUNCT
eblip-30085	26	1	in	in	ADP
eblip-30085	26	2	the	the	DET
eblip-30085	26	3	aggregate	aggregate	NOUN
eblip-30085	26	4	,	,	PUNCT
eblip-30085	26	5	ebunoluwa	ebunoluwa	PROPN
eblip-30085	26	6	received	receive	VERB
eblip-30085	26	7	the	the	DET
eblip-30085	26	8	lowest	low	ADJ
eblip-30085	26	9	quality	quality	NOUN
eblip-30085	26	10	of	of	ADP
eblip-30085	26	11	service	service	NOUN
eblip-30085	26	12	,	,	PUNCT
eblip-30085	26	13	while	while	SCONJ
eblip-30085	26	14	jinghua	jinghua	PROPN
eblip-30085	26	15	received	receive	VERB
eblip-30085	26	16	the	the	DET
eblip-30085	26	17	highest	high	ADJ
eblip-30085	26	18	.	.	PUNCT
eblip-30085	27	1	there	there	PRON
eblip-30085	27	2	were	be	VERB
eblip-30085	27	3	several	several	ADJ
eblip-30085	27	4	instances	instance	NOUN
eblip-30085	27	5	of	of	ADP
eblip-30085	27	6	inappropriately	inappropriately	ADV
eblip-30085	27	7	addressing	address	VERB
eblip-30085	27	8	the	the	DET
eblip-30085	27	9	user	user	NOUN
eblip-30085	27	10	,	,	PUNCT
eblip-30085	27	11	or	or	CCONJ
eblip-30085	27	12	what	what	PRON
eblip-30085	27	13	the	the	DET
eblip-30085	27	14	author	author	NOUN
eblip-30085	27	15	refers	refer	VERB
eblip-30085	27	16	to	to	ADP
eblip-30085	27	17	as	as	ADP
eblip-30085	27	18	name	name	NOUN
eblip-30085	27	19	-	-	PUNCT
eblip-30085	27	20	based	base	VERB
eblip-30085	27	21	microaggressions	microaggression	NOUN
eblip-30085	27	22	,	,	PUNCT
eblip-30085	27	23	and	and	CCONJ
eblip-30085	27	24	this	this	PRON
eblip-30085	27	25	was	be	AUX
eblip-30085	27	26	most	most	ADV
eblip-30085	27	27	common	common	ADJ
eblip-30085	27	28	for	for	ADP
eblip-30085	27	29	jinghua	jinghua	NOUN
eblip-30085	27	30	.	.	PUNCT
eblip-30085	28	1	the	the	DET
eblip-30085	28	2	likeliest	likeli	ADJ
eblip-30085	28	3	explanation	explanation	NOUN
eblip-30085	28	4	is	be	AUX
eblip-30085	28	5	that	that	SCONJ
eblip-30085	28	6	many	many	ADJ
eblip-30085	28	7	librarians	librarian	NOUN
eblip-30085	28	8	are	be	AUX
eblip-30085	28	9	unfamiliar	unfamiliar	ADJ
eblip-30085	28	10	with	with	ADP
eblip-30085	28	11	the	the	DET
eblip-30085	28	12	ordering	ordering	NOUN
eblip-30085	28	13	of	of	ADP
eblip-30085	28	14	names	name	NOUN
eblip-30085	28	15	traditionally	traditionally	ADV
eblip-30085	28	16	found	find	VERB
eblip-30085	28	17	in	in	ADP
eblip-30085	28	18	east	east	ADJ
eblip-30085	28	19	asian	asian	ADJ
eblip-30085	28	20	cultures	culture	NOUN
eblip-30085	28	21	.	.	PUNCT
eblip-30085	29	1	the	the	DET
eblip-30085	29	2	most	most	ADV
eblip-30085	29	3	noticeable	noticeable	ADJ
eblip-30085	29	4	result	result	NOUN
eblip-30085	29	5	of	of	ADP
eblip-30085	29	6	the	the	DET
eblip-30085	29	7	study	study	NOUN
eblip-30085	29	8	is	be	AUX
eblip-30085	29	9	an	an	DET
eblip-30085	29	10	overall	overall	ADJ
eblip-30085	29	11	lack	lack	NOUN
eblip-30085	29	12	of	of	ADP
eblip-30085	29	13	consistent	consistent	ADJ
eblip-30085	29	14	adherence	adherence	NOUN
eblip-30085	29	15	to	to	ADP
eblip-30085	29	16	professional	professional	ADJ
eblip-30085	29	17	guidelines	guideline	NOUN
eblip-30085	29	18	.	.	PUNCT
eblip-30085	30	1	for	for	ADP
eblip-30085	30	2	instance	instance	NOUN
eblip-30085	30	3	,	,	PUNCT
eblip-30085	30	4	most	most	ADJ
eblip-30085	30	5	queries	query	NOUN
eblip-30085	30	6	received	receive	VERB
eblip-30085	30	7	a	a	DET
eblip-30085	30	8	reply	reply	NOUN
eblip-30085	30	9	within	within	ADP
eblip-30085	30	10	a	a	DET
eblip-30085	30	11	reasonable	reasonable	ADJ
eblip-30085	30	12	timeframe	timeframe	NOUN
eblip-30085	30	13	,	,	PUNCT
eblip-30085	30	14	and	and	CCONJ
eblip-30085	30	15	greeting	greeting	NOUN
eblip-30085	30	16	and	and	CCONJ
eblip-30085	30	17	closing	closing	NOUN
eblip-30085	30	18	phrases	phrase	NOUN
eblip-30085	30	19	were	be	AUX
eblip-30085	30	20	included	include	VERB
eblip-30085	30	21	almost	almost	ADV
eblip-30085	30	22	universally	universally	ADV
eblip-30085	30	23	.	.	PUNCT
eblip-30085	31	1	however	however	ADV
eblip-30085	31	2	,	,	PUNCT
eblip-30085	31	3	other	other	ADJ
eblip-30085	31	4	elements	element	NOUN
eblip-30085	31	5	of	of	ADP
eblip-30085	31	6	the	the	DET
eblip-30085	31	7	author	author	NOUN
eblip-30085	31	8	’s	’s	PART
eblip-30085	31	9	rubric	rubric	NOUN
eblip-30085	31	10	,	,	PUNCT
eblip-30085	31	11	such	such	ADJ
eblip-30085	31	12	as	as	ADP
eblip-30085	31	13	those	those	PRON
eblip-30085	31	14	corresponding	correspond	VERB
eblip-30085	31	15	to	to	ADP
eblip-30085	31	16	clarity	clarity	NOUN
eblip-30085	31	17	and	and	CCONJ
eblip-30085	31	18	information	information	NOUN
eblip-30085	31	19	literacy	literacy	NOUN
eblip-30085	31	20	,	,	PUNCT
eblip-30085	31	21	were	be	AUX
eblip-30085	31	22	not	not	PART
eblip-30085	31	23	consistently	consistently	ADV
eblip-30085	31	24	applied	apply	VERB
eblip-30085	31	25	.	.	PUNCT
eblip-30085	32	1	the	the	DET
eblip-30085	32	2	results	result	NOUN
eblip-30085	32	3	point	point	VERB
eblip-30085	32	4	to	to	ADP
eblip-30085	32	5	a	a	DET
eblip-30085	32	6	greater	great	ADJ
eblip-30085	32	7	need	need	NOUN
eblip-30085	32	8	for	for	SCONJ
eblip-30085	32	9	librarians	librarian	NOUN
eblip-30085	32	10	to	to	PART
eblip-30085	32	11	follow	follow	VERB
eblip-30085	32	12	best	good	ADJ
eblip-30085	32	13	practice	practice	NOUN
eblip-30085	32	14	in	in	ADP
eblip-30085	32	15	virtual	virtual	ADJ
eblip-30085	32	16	reference	reference	NOUN
eblip-30085	32	17	services	service	NOUN
eblip-30085	32	18	.	.	PUNCT
eblip-30085	33	1	furthermore	furthermore	ADV
eblip-30085	33	2	,	,	PUNCT
eblip-30085	33	3	the	the	DET
eblip-30085	33	4	author	author	NOUN
eblip-30085	33	5	believes	believe	VERB
eblip-30085	33	6	that	that	SCONJ
eblip-30085	33	7	best	good	ADJ
eblip-30085	33	8	-	-	PUNCT
eblip-30085	33	9	practice	practice	NOUN
eblip-30085	33	10	guidelines	guideline	NOUN
eblip-30085	33	11	must	must	AUX
eblip-30085	33	12	actively	actively	ADV
eblip-30085	33	13	engage	engage	VERB
eblip-30085	33	14	with	with	ADP
eblip-30085	33	15	anti	anti	ADJ
eblip-30085	33	16	-	-	ADJ
eblip-30085	33	17	racist	racist	ADJ
eblip-30085	33	18	ideas	idea	NOUN
eblip-30085	33	19	to	to	PART
eblip-30085	33	20	address	address	VERB
eblip-30085	33	21	the	the	DET
eblip-30085	33	22	issues	issue	NOUN
eblip-30085	33	23	that	that	PRON
eblip-30085	33	24	were	be	AUX
eblip-30085	33	25	found	find	VERB
eblip-30085	33	26	in	in	ADP
eblip-30085	33	27	the	the	DET
eblip-30085	33	28	study	study	NOUN
eblip-30085	33	29	.	.	PUNCT
eblip-30085	33	30	  	  	SPACE
eblip-30085	34	1	commentary	commentary	NOUN
eblip-30085	34	2	  	  	SPACE
eblip-30085	34	3	described	describe	VERB
eblip-30085	34	4	by	by	ADP
eblip-30085	34	5	the	the	DET
eblip-30085	34	6	author	author	NOUN
eblip-30085	34	7	as	as	ADP
eblip-30085	34	8	an	an	DET
eblip-30085	34	9	email	email	NOUN
eblip-30085	34	10	-	-	PUNCT
eblip-30085	34	11	based	base	VERB
eblip-30085	34	12	structured	structured	ADJ
eblip-30085	34	13	observation	observation	NOUN
eblip-30085	34	14	study	study	NOUN
eblip-30085	34	15	,	,	PUNCT
eblip-30085	34	16	the	the	DET
eblip-30085	34	17	study	study	NOUN
eblip-30085	34	18	might	might	AUX
eblip-30085	34	19	also	also	ADV
eblip-30085	34	20	be	be	AUX
eblip-30085	34	21	called	call	VERB
eblip-30085	34	22	a	a	DET
eblip-30085	34	23	correspondence	correspondence	NOUN
eblip-30085	34	24	audit	audit	NOUN
eblip-30085	34	25	,	,	PUNCT
eblip-30085	34	26	which	which	PRON
eblip-30085	34	27	has	have	AUX
eblip-30085	34	28	been	be	AUX
eblip-30085	34	29	a	a	DET
eblip-30085	34	30	staple	staple	NOUN
eblip-30085	34	31	in	in	ADP
eblip-30085	34	32	many	many	ADJ
eblip-30085	34	33	of	of	ADP
eblip-30085	34	34	the	the	DET
eblip-30085	34	35	social	social	ADJ
eblip-30085	34	36	sciences	science	NOUN
eblip-30085	34	37	since	since	SCONJ
eblip-30085	34	38	the	the	DET
eblip-30085	34	39	1960s	1960	NOUN
eblip-30085	34	40	but	but	CCONJ
eblip-30085	34	41	is	be	AUX
eblip-30085	34	42	relatively	relatively	ADV
eblip-30085	34	43	novel	novel	ADJ
eblip-30085	34	44	in	in	ADP
eblip-30085	34	45	library	library	NOUN
eblip-30085	34	46	and	and	CCONJ
eblip-30085	34	47	information	information	NOUN
eblip-30085	34	48	science	science	NOUN
eblip-30085	34	49	.	.	PUNCT
eblip-30085	35	1	the	the	DET
eblip-30085	35	2	study	study	NOUN
eblip-30085	35	3	discussed	discuss	VERB
eblip-30085	35	4	here	here	ADV
eblip-30085	35	5	is	be	AUX
eblip-30085	35	6	an	an	DET
eblip-30085	35	7	adaptation	adaptation	NOUN
eblip-30085	35	8	to	to	ADP
eblip-30085	35	9	a	a	DET
eblip-30085	35	10	european	european	ADJ
eblip-30085	35	11	context	context	NOUN
eblip-30085	35	12	of	of	ADP
eblip-30085	35	13	shachaf	shachaf	PROPN
eblip-30085	35	14	and	and	CCONJ
eblip-30085	35	15	horowitz	horowitz	PROPN
eblip-30085	35	16	’s	’s	PART
eblip-30085	35	17	(	(	PUNCT
eblip-30085	35	18	2006	2006	NUM
eblip-30085	35	19	)	)	PUNCT
eblip-30085	35	20	audit	audit	NOUN
eblip-30085	35	21	study	study	NOUN
eblip-30085	35	22	of	of	ADP
eblip-30085	35	23	23	23	NUM
eblip-30085	35	24	us	us	PROPN
eblip-30085	35	25	academic	academic	ADJ
eblip-30085	35	26	libraries	library	NOUN
eblip-30085	35	27	,	,	PUNCT
eblip-30085	35	28	investigating	investigate	VERB
eblip-30085	35	29	whether	whether	SCONJ
eblip-30085	35	30	racial	racial	ADJ
eblip-30085	35	31	or	or	CCONJ
eblip-30085	35	32	religious	religious	ADJ
eblip-30085	35	33	bias	bias	NOUN
eblip-30085	35	34	could	could	AUX
eblip-30085	35	35	be	be	AUX
eblip-30085	35	36	detected	detect	VERB
eblip-30085	35	37	in	in	ADP
eblip-30085	35	38	email	email	NOUN
eblip-30085	35	39	-	-	PUNCT
eblip-30085	35	40	based	base	VERB
eblip-30085	35	41	virtual	virtual	ADJ
eblip-30085	35	42	reference	reference	NOUN
eblip-30085	35	43	services	service	NOUN
eblip-30085	35	44	.	.	PUNCT
eblip-30085	36	1	they	they	PRON
eblip-30085	36	2	had	have	AUX
eblip-30085	36	3	found	find	VERB
eblip-30085	36	4	that	that	SCONJ
eblip-30085	36	5	,	,	PUNCT
eblip-30085	36	6	by	by	ADP
eblip-30085	36	7	manipulating	manipulate	VERB
eblip-30085	36	8	the	the	DET
eblip-30085	36	9	sender	sender	NOUN
eblip-30085	36	10	name	name	NOUN
eblip-30085	36	11	of	of	ADP
eblip-30085	36	12	the	the	DET
eblip-30085	36	13	unaffiliated	unaffiliated	ADJ
eblip-30085	36	14	user	user	NOUN
eblip-30085	36	15	asking	ask	VERB
eblip-30085	36	16	a	a	DET
eblip-30085	36	17	reference	reference	NOUN
eblip-30085	36	18	question	question	NOUN
eblip-30085	36	19	,	,	PUNCT
eblip-30085	36	20	quality	quality	NOUN
eblip-30085	36	21	of	of	ADP
eblip-30085	36	22	service	service	NOUN
eblip-30085	36	23	was	be	AUX
eblip-30085	36	24	affected	affect	VERB
eblip-30085	36	25	,	,	PUNCT
eblip-30085	36	26	with	with	SCONJ
eblip-30085	36	27	african	african	ADJ
eblip-30085	36	28	-	-	PUNCT
eblip-30085	36	29	american	american	ADJ
eblip-30085	36	30	and	and	CCONJ
eblip-30085	36	31	arab	arab	ADJ
eblip-30085	36	32	users	user	NOUN
eblip-30085	36	33	more	more	ADV
eblip-30085	36	34	likely	likely	ADJ
eblip-30085	36	35	to	to	PART
eblip-30085	36	36	be	be	AUX
eblip-30085	36	37	ignored	ignore	VERB
eblip-30085	36	38	,	,	PUNCT
eblip-30085	36	39	given	give	VERB
eblip-30085	36	40	a	a	DET
eblip-30085	36	41	longer	long	ADJ
eblip-30085	36	42	wait	wait	VERB
eblip-30085	36	43	,	,	PUNCT
eblip-30085	36	44	or	or	CCONJ
eblip-30085	36	45	answered	answer	VERB
eblip-30085	36	46	with	with	ADP
eblip-30085	36	47	peremptory	peremptory	ADJ
eblip-30085	36	48	responses	response	NOUN
eblip-30085	36	49	compared	compare	VERB
eblip-30085	36	50	to	to	ADP
eblip-30085	36	51	white	white	ADJ
eblip-30085	36	52	,	,	PUNCT
eblip-30085	36	53	christian	christian	ADJ
eblip-30085	36	54	,	,	PUNCT
eblip-30085	36	55	asian	asian	ADJ
eblip-30085	36	56	,	,	PUNCT
eblip-30085	36	57	jewish	jewish	ADJ
eblip-30085	36	58	,	,	PUNCT
eblip-30085	36	59	and	and	CCONJ
eblip-30085	36	60	hispanic	hispanic	ADJ
eblip-30085	36	61	users	user	NOUN
eblip-30085	36	62	.	.	PUNCT
eblip-30085	37	1	a	a	DET
eblip-30085	37	2	follow	follow	VERB
eblip-30085	37	3	-	-	PUNCT
eblip-30085	37	4	up	up	ADP
eblip-30085	37	5	study	study	NOUN
eblip-30085	37	6	two	two	NUM
eblip-30085	37	7	years	year	NOUN
eblip-30085	37	8	later	later	ADV
eblip-30085	37	9	with	with	ADP
eblip-30085	37	10	a	a	DET
eblip-30085	37	11	larger	large	ADJ
eblip-30085	37	12	sample	sample	NOUN
eblip-30085	37	13	size	size	NOUN
eblip-30085	37	14	failed	fail	VERB
eblip-30085	37	15	to	to	PART
eblip-30085	37	16	replicate	replicate	VERB
eblip-30085	37	17	the	the	DET
eblip-30085	37	18	previous	previous	ADJ
eblip-30085	37	19	results	result	NOUN
eblip-30085	37	20	;	;	PUNCT
eblip-30085	37	21	however	however	ADV
eblip-30085	37	22	,	,	PUNCT
eblip-30085	37	23	the	the	DET
eblip-30085	37	24	methods	method	NOUN
eblip-30085	37	25	were	be	AUX
eblip-30085	37	26	not	not	PART
eblip-30085	37	27	identical	identical	ADJ
eblip-30085	37	28	(	(	PUNCT
eblip-30085	37	29	shachaf	shachaf	PROPN
eblip-30085	37	30	et	et	PROPN
eblip-30085	37	31	al	al	PROPN
eblip-30085	37	32	.	.	PROPN
eblip-30085	37	33	,	,	PUNCT
eblip-30085	37	34	2008	2008	NUM
eblip-30085	37	35	)	)	PUNCT
eblip-30085	37	36	.	.	PUNCT
eblip-30085	38	1	hamer	hamer	NOUN
eblip-30085	38	2	largely	largely	ADV
eblip-30085	38	3	follows	follow	VERB
eblip-30085	38	4	the	the	DET
eblip-30085	38	5	earlier	early	ADJ
eblip-30085	38	6	study	study	NOUN
eblip-30085	38	7	and	and	CCONJ
eblip-30085	38	8	adapts	adapt	VERB
eblip-30085	38	9	it	it	PRON
eblip-30085	38	10	for	for	ADP
eblip-30085	38	11	the	the	DET
eblip-30085	38	12	ethnic	ethnic	ADJ
eblip-30085	38	13	and	and	CCONJ
eblip-30085	38	14	racial	racial	ADJ
eblip-30085	38	15	distribution	distribution	NOUN
eblip-30085	38	16	of	of	ADP
eblip-30085	38	17	england	england	PROPN
eblip-30085	38	18	.	.	PUNCT
eblip-30085	39	1	given	give	VERB
eblip-30085	39	2	the	the	DET
eblip-30085	39	3	wide	wide	ADJ
eblip-30085	39	4	adoption	adoption	NOUN
eblip-30085	39	5	of	of	ADP
eblip-30085	39	6	virtual	virtual	ADJ
eblip-30085	39	7	reference	reference	NOUN
eblip-30085	39	8	services	service	NOUN
eblip-30085	39	9	in	in	ADP
eblip-30085	39	10	libraries	library	NOUN
eblip-30085	39	11	,	,	PUNCT
eblip-30085	39	12	it	it	PRON
eblip-30085	39	13	is	be	AUX
eblip-30085	39	14	important	important	ADJ
eblip-30085	39	15	to	to	PART
eblip-30085	39	16	investigate	investigate	VERB
eblip-30085	39	17	whether	whether	SCONJ
eblip-30085	39	18	discriminatory	discriminatory	ADJ
eblip-30085	39	19	behaviour	behaviour	NOUN
eblip-30085	39	20	,	,	PUNCT
eblip-30085	39	21	even	even	ADV
eblip-30085	39	22	if	if	SCONJ
eblip-30085	39	23	unintentional	unintentional	ADJ
eblip-30085	39	24	,	,	PUNCT
eblip-30085	39	25	is	be	AUX
eblip-30085	39	26	observed	observe	VERB
eblip-30085	39	27	in	in	ADP
eblip-30085	39	28	these	these	DET
eblip-30085	39	29	interactions	interaction	NOUN
eblip-30085	39	30	.	.	PUNCT
eblip-30085	39	31	  	  	SPACE
eblip-30085	40	1	this	this	DET
eblip-30085	40	2	study	study	NOUN
eblip-30085	40	3	was	be	AUX
eblip-30085	40	4	evaluated	evaluate	VERB
eblip-30085	40	5	using	use	VERB
eblip-30085	40	6	glynn	glynn	PROPN
eblip-30085	40	7	’s	’s	PART
eblip-30085	40	8	(	(	PUNCT
eblip-30085	40	9	2006	2006	NUM
eblip-30085	40	10	)	)	PUNCT
eblip-30085	40	11	critical	critical	ADJ
eblip-30085	40	12	appraisal	appraisal	NOUN
eblip-30085	40	13	tool	tool	NOUN
eblip-30085	40	14	.	.	PUNCT
eblip-30085	41	1	the	the	DET
eblip-30085	41	2	study	study	NOUN
eblip-30085	41	3	sample	sample	NOUN
eblip-30085	41	4	was	be	AUX
eblip-30085	41	5	representative	representative	NOUN
eblip-30085	41	6	of	of	ADP
eblip-30085	41	7	the	the	DET
eblip-30085	41	8	population	population	NOUN
eblip-30085	41	9	of	of	ADP
eblip-30085	41	10	interest	interest	NOUN
eblip-30085	41	11	,	,	PUNCT
eblip-30085	41	12	namely	namely	ADV
eblip-30085	41	13	academic	academic	ADJ
eblip-30085	41	14	libraries	library	NOUN
eblip-30085	41	15	in	in	ADP
eblip-30085	41	16	england	england	PROPN
eblip-30085	41	17	.	.	PUNCT
eblip-30085	42	1	informed	inform	VERB
eblip-30085	42	2	consent	consent	NOUN
eblip-30085	42	3	was	be	AUX
eblip-30085	42	4	not	not	PART
eblip-30085	42	5	obtained	obtain	VERB
eblip-30085	42	6	,	,	PUNCT
eblip-30085	42	7	but	but	CCONJ
eblip-30085	42	8	for	for	ADP
eblip-30085	42	9	reasons	reason	NOUN
eblip-30085	42	10	mentioned	mention	VERB
eblip-30085	42	11	in	in	ADP
eblip-30085	42	12	the	the	DET
eblip-30085	42	13	article	article	NOUN
eblip-30085	42	14	,	,	PUNCT
eblip-30085	42	15	this	this	PRON
eblip-30085	42	16	could	could	AUX
eblip-30085	42	17	be	be	AUX
eblip-30085	42	18	justifiable	justifiable	ADJ
eblip-30085	42	19	in	in	ADP
eblip-30085	42	20	a	a	DET
eblip-30085	42	21	study	study	NOUN
eblip-30085	42	22	of	of	ADP
eblip-30085	42	23	this	this	DET
eblip-30085	42	24	kind	kind	NOUN
eblip-30085	42	25	to	to	PART
eblip-30085	42	26	minimize	minimize	VERB
eblip-30085	42	27	participants	participant	NOUN
eblip-30085	42	28	ascertaining	ascertain	VERB
eblip-30085	42	29	the	the	DET
eblip-30085	42	30	true	true	ADJ
eblip-30085	42	31	aim	aim	NOUN
eblip-30085	42	32	of	of	ADP
eblip-30085	42	33	the	the	DET
eblip-30085	42	34	study	study	NOUN
eblip-30085	42	35	and	and	CCONJ
eblip-30085	42	36	altering	alter	VERB
eblip-30085	42	37	their	their	PRON
eblip-30085	42	38	behaviour	behaviour	NOUN
eblip-30085	42	39	.	.	PUNCT
eblip-30085	43	1	the	the	DET
eblip-30085	43	2	methods	method	NOUN
eblip-30085	43	3	were	be	AUX
eblip-30085	43	4	clearly	clearly	ADV
eblip-30085	43	5	outlined	outline	VERB
eblip-30085	43	6	and	and	CCONJ
eblip-30085	43	7	draw	draw	VERB
eblip-30085	43	8	on	on	ADP
eblip-30085	43	9	earlier	early	ADJ
eblip-30085	43	10	scholarship	scholarship	NOUN
eblip-30085	43	11	.	.	PUNCT
eblip-30085	44	1	the	the	DET
eblip-30085	44	2	biggest	big	ADJ
eblip-30085	44	3	problem	problem	NOUN
eblip-30085	44	4	for	for	ADP
eblip-30085	44	5	the	the	DET
eblip-30085	44	6	study	study	NOUN
eblip-30085	44	7	is	be	AUX
eblip-30085	44	8	that	that	SCONJ
eblip-30085	44	9	the	the	DET
eblip-30085	44	10	author	author	NOUN
eblip-30085	44	11	gives	give	VERB
eblip-30085	44	12	no	no	DET
eblip-30085	44	13	evidence	evidence	NOUN
eblip-30085	44	14	to	to	PART
eblip-30085	44	15	believe	believe	VERB
eblip-30085	44	16	that	that	SCONJ
eblip-30085	44	17	the	the	DET
eblip-30085	44	18	unequal	unequal	ADJ
eblip-30085	44	19	service	service	NOUN
eblip-30085	44	20	provision	provision	NOUN
eblip-30085	44	21	described	describe	VERB
eblip-30085	44	22	—	—	PUNCT
eblip-30085	44	23	namely	namely	ADV
eblip-30085	44	24	,	,	PUNCT
eblip-30085	44	25	similar	similar	ADJ
eblip-30085	44	26	but	but	CCONJ
eblip-30085	44	27	non	non	ADJ
eblip-30085	44	28	-	-	ADJ
eblip-30085	44	29	identical	identical	ADJ
eblip-30085	44	30	counts	count	NOUN
eblip-30085	44	31	across	across	ADP
eblip-30085	44	32	a	a	DET
eblip-30085	44	33	couple	couple	NOUN
eblip-30085	44	34	dozen	dozen	NOUN
eblip-30085	44	35	characteristics	characteristic	NOUN
eblip-30085	44	36	,	,	PUNCT
eblip-30085	44	37	with	with	ADP
eblip-30085	44	38	no	no	DET
eblip-30085	44	39	discernible	discernible	ADJ
eblip-30085	44	40	pattern	pattern	NOUN
eblip-30085	44	41	of	of	ADP
eblip-30085	44	42	one	one	NUM
eblip-30085	44	43	group	group	NOUN
eblip-30085	44	44	outperforming	outperform	VERB
eblip-30085	44	45	others	other	NOUN
eblip-30085	44	46	on	on	ADP
eblip-30085	44	47	some	some	DET
eblip-30085	44	48	composite	composite	ADJ
eblip-30085	44	49	measure	measure	NOUN
eblip-30085	44	50	—	—	PUNCT
eblip-30085	44	51	represents	represent	VERB
eblip-30085	44	52	a	a	DET
eblip-30085	44	53	meaningful	meaningful	ADJ
eblip-30085	44	54	sign	sign	NOUN
eblip-30085	44	55	of	of	ADP
eblip-30085	44	56	ethnic	ethnic	ADJ
eblip-30085	44	57	bias	bias	NOUN
eblip-30085	44	58	.	.	PUNCT
eblip-30085	45	1	a	a	DET
eblip-30085	45	2	sample	sample	NOUN
eblip-30085	45	3	size	size	NOUN
eblip-30085	45	4	of	of	ADP
eblip-30085	45	5	158	158	NUM
eblip-30085	45	6	split	split	VERB
eblip-30085	45	7	across	across	ADP
eblip-30085	45	8	six	six	NUM
eblip-30085	45	9	groups	group	NOUN
eblip-30085	45	10	is	be	AUX
eblip-30085	45	11	simply	simply	ADV
eblip-30085	45	12	not	not	PART
eblip-30085	45	13	large	large	ADJ
eblip-30085	45	14	enough	enough	ADV
eblip-30085	45	15	to	to	PART
eblip-30085	45	16	make	make	VERB
eblip-30085	45	17	conclusions	conclusion	NOUN
eblip-30085	45	18	about	about	ADP
eblip-30085	45	19	group	group	NOUN
eblip-30085	45	20	differences	difference	NOUN
eblip-30085	45	21	.	.	PUNCT
eblip-30085	46	1	the	the	DET
eblip-30085	46	2	author	author	NOUN
eblip-30085	46	3	acknowledges	acknowledge	VERB
eblip-30085	46	4	this	this	PRON
eblip-30085	46	5	as	as	ADP
eblip-30085	46	6	a	a	DET
eblip-30085	46	7	limitation	limitation	NOUN
eblip-30085	46	8	but	but	CCONJ
eblip-30085	46	9	sees	see	VERB
eblip-30085	46	10	it	it	PRON
eblip-30085	46	11	as	as	ADP
eblip-30085	46	12	a	a	DET
eblip-30085	46	13	problem	problem	NOUN
eblip-30085	46	14	for	for	ADP
eblip-30085	46	15	generalizability	generalizability	NOUN
eblip-30085	46	16	rather	rather	ADV
eblip-30085	46	17	than	than	ADP
eblip-30085	46	18	power	power	NOUN
eblip-30085	46	19	,	,	PUNCT
eblip-30085	46	20	that	that	ADV
eblip-30085	46	21	is	is	ADV
eblip-30085	46	22	,	,	PUNCT
eblip-30085	46	23	the	the	DET
eblip-30085	46	24	ability	ability	NOUN
eblip-30085	46	25	to	to	PART
eblip-30085	46	26	detect	detect	VERB
eblip-30085	46	27	an	an	DET
eblip-30085	46	28	actual	actual	ADJ
eblip-30085	46	29	effect	effect	NOUN
eblip-30085	46	30	if	if	SCONJ
eblip-30085	46	31	one	one	PRON
eblip-30085	46	32	exists	exist	VERB
eblip-30085	46	33	.	.	PUNCT
eblip-30085	47	1	it	it	PRON
eblip-30085	47	2	is	be	AUX
eblip-30085	47	3	inevitable	inevitable	ADJ
eblip-30085	47	4	that	that	SCONJ
eblip-30085	47	5	librarian	librarian	ADJ
eblip-30085	47	6	responses	response	NOUN
eblip-30085	47	7	will	will	AUX
eblip-30085	47	8	differ	differ	VERB
eblip-30085	47	9	slightly	slightly	ADV
eblip-30085	47	10	across	across	ADP
eblip-30085	47	11	professional	professional	ADJ
eblip-30085	47	12	guidelines	guideline	NOUN
eblip-30085	47	13	(	(	PUNCT
eblip-30085	47	14	as	as	ADV
eblip-30085	47	15	well	well	ADV
eblip-30085	47	16	as	as	ADP
eblip-30085	47	17	other	other	ADJ
eblip-30085	47	18	dimensions	dimension	NOUN
eblip-30085	47	19	)	)	PUNCT
eblip-30085	47	20	in	in	ADP
eblip-30085	47	21	a	a	DET
eblip-30085	47	22	naturalistic	naturalistic	ADJ
eblip-30085	47	23	setting	setting	NOUN
eblip-30085	47	24	.	.	PUNCT
eblip-30085	48	1	the	the	DET
eblip-30085	48	2	question	question	NOUN
eblip-30085	48	3	is	be	AUX
eblip-30085	48	4	,	,	PUNCT
eblip-30085	48	5	are	be	AUX
eblip-30085	48	6	they	they	PRON
eblip-30085	48	7	systematic	systematic	ADJ
eblip-30085	48	8	differences	difference	NOUN
eblip-30085	48	9	,	,	PUNCT
eblip-30085	48	10	above	above	ADV
eblip-30085	48	11	and	and	CCONJ
eblip-30085	48	12	beyond	beyond	ADP
eblip-30085	48	13	natural	natural	ADJ
eblip-30085	48	14	variation	variation	NOUN
eblip-30085	48	15	,	,	PUNCT
eblip-30085	48	16	that	that	PRON
eblip-30085	48	17	show	show	VERB
eblip-30085	48	18	a	a	DET
eblip-30085	48	19	clear	clear	ADJ
eblip-30085	48	20	pattern	pattern	NOUN
eblip-30085	48	21	of	of	ADP
eblip-30085	48	22	discrimination	discrimination	NOUN
eblip-30085	48	23	across	across	ADP
eblip-30085	48	24	plausibly	plausibly	ADV
eblip-30085	48	25	related	relate	VERB
eblip-30085	48	26	measures	measure	NOUN
eblip-30085	48	27	?	?	PUNCT
eblip-30085	49	1	the	the	DET
eblip-30085	49	2	author	author	NOUN
eblip-30085	49	3	does	do	AUX
eblip-30085	49	4	not	not	PART
eblip-30085	49	5	address	address	VERB
eblip-30085	49	6	that	that	DET
eblip-30085	49	7	question	question	NOUN
eblip-30085	49	8	,	,	PUNCT
eblip-30085	49	9	so	so	SCONJ
eblip-30085	49	10	claims	claim	NOUN
eblip-30085	49	11	of	of	ADP
eblip-30085	49	12	ethnic	ethnic	ADJ
eblip-30085	49	13	bias	bias	NOUN
eblip-30085	49	14	are	be	AUX
eblip-30085	49	15	premature	premature	ADJ
eblip-30085	49	16	.	.	PUNCT
eblip-30085	49	17	  	  	SPACE
eblip-30085	50	1	notwithstanding	notwithstanding	ADP
eblip-30085	50	2	its	its	PRON
eblip-30085	50	3	shortcomings	shortcoming	NOUN
eblip-30085	50	4	,	,	PUNCT
eblip-30085	50	5	this	this	DET
eblip-30085	50	6	paper	paper	NOUN
eblip-30085	50	7	offers	offer	VERB
eblip-30085	50	8	many	many	ADJ
eblip-30085	50	9	interesting	interesting	ADJ
eblip-30085	50	10	takeaways	takeaway	NOUN
eblip-30085	50	11	for	for	ADP
eblip-30085	50	12	librarians	librarian	NOUN
eblip-30085	50	13	,	,	PUNCT
eblip-30085	50	14	especially	especially	ADV
eblip-30085	50	15	in	in	ADP
eblip-30085	50	16	the	the	DET
eblip-30085	50	17	midst	midst	NOUN
eblip-30085	50	18	of	of	ADP
eblip-30085	50	19	the	the	DET
eblip-30085	50	20	covid-19	covid-19	PROPN
eblip-30085	50	21	pandemic	pandemic	NOUN
eblip-30085	50	22	with	with	ADP
eblip-30085	50	23	many	many	ADJ
eblip-30085	50	24	libraries	library	NOUN
eblip-30085	50	25	continuing	continue	VERB
eblip-30085	50	26	to	to	PART
eblip-30085	50	27	emphasize	emphasize	VERB
eblip-30085	50	28	their	their	PRON
eblip-30085	50	29	virtual	virtual	ADJ
eblip-30085	50	30	reference	reference	NOUN
eblip-30085	50	31	services	service	NOUN
eblip-30085	50	32	.	.	PUNCT
eblip-30085	51	1	more	more	ADJ
eblip-30085	51	2	attention	attention	NOUN
eblip-30085	51	3	needs	need	VERB
eblip-30085	51	4	to	to	PART
eblip-30085	51	5	be	be	AUX
eblip-30085	51	6	paid	pay	VERB
eblip-30085	51	7	to	to	ADP
eblip-30085	51	8	improving	improve	VERB
eblip-30085	51	9	adherence	adherence	NOUN
eblip-30085	51	10	to	to	ADP
eblip-30085	51	11	professional	professional	ADJ
eblip-30085	51	12	standards	standard	NOUN
eblip-30085	51	13	and	and	CCONJ
eblip-30085	51	14	best	good	ADJ
eblip-30085	51	15	practices	practice	NOUN
eblip-30085	51	16	.	.	PUNCT
eblip-30085	52	1	this	this	DET
eblip-30085	52	2	study	study	NOUN
eblip-30085	52	3	did	do	AUX
eblip-30085	52	4	not	not	PART
eblip-30085	52	5	examine	examine	VERB
eblip-30085	52	6	whether	whether	SCONJ
eblip-30085	52	7	the	the	DET
eblip-30085	52	8	mixed	mixed	ADJ
eblip-30085	52	9	service	service	NOUN
eblip-30085	52	10	quality	quality	NOUN
eblip-30085	52	11	provided	provide	VERB
eblip-30085	52	12	to	to	ADP
eblip-30085	52	13	users	user	NOUN
eblip-30085	52	14	was	be	AUX
eblip-30085	52	15	the	the	DET
eblip-30085	52	16	result	result	NOUN
eblip-30085	52	17	of	of	ADP
eblip-30085	52	18	their	their	PRON
eblip-30085	52	19	being	be	AUX
eblip-30085	52	20	unaffiliated	unaffiliate	VERB
eblip-30085	52	21	with	with	ADP
eblip-30085	52	22	the	the	DET
eblip-30085	52	23	institution	institution	NOUN
eblip-30085	52	24	or	or	CCONJ
eblip-30085	52	25	perhaps	perhaps	ADV
eblip-30085	52	26	general	general	ADJ
eblip-30085	52	27	burnout	burnout	NOUN
eblip-30085	52	28	from	from	ADP
eblip-30085	52	29	higher	high	ADJ
eblip-30085	52	30	-	-	PUNCT
eblip-30085	52	31	than	than	ADP
eblip-30085	52	32	-	-	PUNCT
eblip-30085	52	33	usual	usual	ADJ
eblip-30085	52	34	queries	query	NOUN
eblip-30085	52	35	.	.	PUNCT
eblip-30085	53	1	if	if	SCONJ
eblip-30085	53	2	it	it	PRON
eblip-30085	53	3	is	be	AUX
eblip-30085	53	4	the	the	DET
eblip-30085	53	5	latter	latter	ADJ
eblip-30085	53	6	,	,	PUNCT
eblip-30085	53	7	perhaps	perhaps	ADV
eblip-30085	53	8	certain	certain	ADJ
eblip-30085	53	9	“	"	PUNCT
eblip-30085	53	10	shortcuts	shortcut	NOUN
eblip-30085	53	11	,	,	PUNCT
eblip-30085	53	12	”	"	PUNCT
eblip-30085	53	13	such	such	ADJ
eblip-30085	53	14	as	as	ADP
eblip-30085	53	15	the	the	DET
eblip-30085	53	16	use	use	NOUN
eblip-30085	53	17	of	of	ADP
eblip-30085	53	18	(	(	PUNCT
eblip-30085	53	19	partial	partial	ADJ
eblip-30085	53	20	)	)	PUNCT
eblip-30085	53	21	canned	can	VERB
eblip-30085	53	22	message	message	NOUN
eblip-30085	53	23	replies	reply	NOUN
eblip-30085	53	24	or	or	CCONJ
eblip-30085	53	25	gifs	gif	NOUN
eblip-30085	53	26	to	to	PART
eblip-30085	53	27	illustrate	illustrate	VERB
eblip-30085	53	28	information	information	NOUN
eblip-30085	53	29	literacy	literacy	NOUN
eblip-30085	53	30	concepts	concept	NOUN
eblip-30085	53	31	,	,	PUNCT
eblip-30085	53	32	would	would	AUX
eblip-30085	53	33	make	make	VERB
eblip-30085	53	34	responding	respond	VERB
eblip-30085	53	35	to	to	ADP
eblip-30085	53	36	emails	email	NOUN
eblip-30085	53	37	less	less	ADV
eblip-30085	53	38	burdensome	burdensome	ADJ
eblip-30085	53	39	.	.	PUNCT
eblip-30085	54	1	a	a	DET
eblip-30085	54	2	further	further	ADJ
eblip-30085	54	3	takeaway	takeaway	NOUN
eblip-30085	54	4	deals	deal	NOUN
eblip-30085	54	5	with	with	ADP
eblip-30085	54	6	correctly	correctly	ADV
eblip-30085	54	7	addressing	address	VERB
eblip-30085	54	8	users	user	NOUN
eblip-30085	54	9	by	by	ADP
eblip-30085	54	10	their	their	PRON
eblip-30085	54	11	name	name	NOUN
eblip-30085	54	12	.	.	PUNCT
eblip-30085	55	1	to	to	ADP
eblip-30085	55	2	what	what	DET
eblip-30085	55	3	extent	extent	NOUN
eblip-30085	55	4	are	be	AUX
eblip-30085	55	5	librarians	librarian	NOUN
eblip-30085	55	6	familiar	familiar	ADJ
eblip-30085	55	7	with	with	ADP
eblip-30085	55	8	name	name	NOUN
eblip-30085	55	9	ordering	ordering	NOUN
eblip-30085	55	10	practices	practice	NOUN
eblip-30085	55	11	around	around	ADP
eblip-30085	55	12	the	the	DET
eblip-30085	55	13	world	world	NOUN
eblip-30085	55	14	?	?	PUNCT
eblip-30085	56	1	are	be	AUX
eblip-30085	56	2	there	there	PRON
eblip-30085	56	3	best	good	ADJ
eblip-30085	56	4	practices	practice	NOUN
eblip-30085	56	5	for	for	ADP
eblip-30085	56	6	when	when	SCONJ
eblip-30085	56	7	to	to	PART
eblip-30085	56	8	use	use	VERB
eblip-30085	56	9	honorifics	honorific	NOUN
eblip-30085	56	10	or	or	CCONJ
eblip-30085	56	11	how	how	SCONJ
eblip-30085	56	12	to	to	PART
eblip-30085	56	13	avoid	avoid	VERB
eblip-30085	56	14	misgendering	misgendere	VERB
eblip-30085	56	15	?	?	PUNCT
eblip-30085	57	1	this	this	PRON
eblip-30085	57	2	seems	seem	VERB
eblip-30085	57	3	like	like	ADP
eblip-30085	57	4	an	an	DET
eblip-30085	57	5	underexplored	underexplored	ADJ
eblip-30085	57	6	topic	topic	NOUN
eblip-30085	57	7	that	that	PRON
eblip-30085	57	8	merits	merit	VERB
eblip-30085	57	9	consistent	consistent	ADJ
eblip-30085	57	10	and	and	CCONJ
eblip-30085	57	11	easy	easy	ADJ
eblip-30085	57	12	-	-	PUNCT
eblip-30085	57	13	to	to	PART
eblip-30085	57	14	-	-	PUNCT
eblip-30085	57	15	apply	apply	VERB
eblip-30085	57	16	standards	standard	NOUN
eblip-30085	57	17	.	.	PUNCT
eblip-30085	57	18	  	  	SPACE
eblip-30085	58	1	references	reference	NOUN
eblip-30085	58	2	  	  	SPACE
eblip-30085	58	3	glynn	glynn	PROPN
eblip-30085	58	4	,	,	PUNCT
eblip-30085	58	5	l.	l.	PROPN
eblip-30085	58	6	(	(	PUNCT
eblip-30085	58	7	2006	2006	NUM
eblip-30085	58	8	)	)	PUNCT
eblip-30085	58	9	.	.	PUNCT
eblip-30085	59	1	a	a	DET
eblip-30085	59	2	critical	critical	ADJ
eblip-30085	59	3	appraisal	appraisal	NOUN
eblip-30085	59	4	tool	tool	NOUN
eblip-30085	59	5	for	for	ADP
eblip-30085	59	6	library	library	NOUN
eblip-30085	59	7	and	and	CCONJ
eblip-30085	59	8	information	information	NOUN
eblip-30085	59	9	research	research	NOUN
eblip-30085	59	10	.	.	PUNCT
eblip-30085	60	1	library	library	NOUN
eblip-30085	60	2	hi	hi	INTJ
eblip-30085	60	3	tech	tech	NOUN
eblip-30085	60	4	,	,	PUNCT
eblip-30085	60	5	24(3	24(3	NUM
eblip-30085	60	6	)	)	PUNCT
eblip-30085	60	7	,	,	PUNCT
eblip-30085	60	8	387–399	387–399	NUM
eblip-30085	60	9	.	.	PUNCT
eblip-30085	61	1	https://doi.org/10.1108/07378830610692154	https://doi.org/10.1108/07378830610692154	NOUN
eblip-30085	61	2	  	  	SPACE
eblip-30085	61	3	shachaf	shachaf	VERB
eblip-30085	61	4	,	,	PUNCT
eblip-30085	61	5	p.	p.	NOUN
eblip-30085	61	6	,	,	PUNCT
eblip-30085	61	7	&	&	CCONJ
eblip-30085	61	8	horowitz	horowitz	PROPN
eblip-30085	61	9	,	,	PUNCT
eblip-30085	61	10	s.	s.	PROPN
eblip-30085	61	11	(	(	PUNCT
eblip-30085	61	12	2006	2006	NUM
eblip-30085	61	13	)	)	PUNCT
eblip-30085	61	14	.	.	PUNCT
eblip-30085	62	1	are	be	AUX
eblip-30085	62	2	virtual	virtual	ADJ
eblip-30085	62	3	reference	reference	NOUN
eblip-30085	62	4	services	service	NOUN
eblip-30085	62	5	color	color	NOUN
eblip-30085	62	6	blind	blind	ADJ
eblip-30085	62	7	?	?	PUNCT
eblip-30085	63	1	library	library	NOUN
eblip-30085	63	2	&	&	CCONJ
eblip-30085	63	3	information	information	PROPN
eblip-30085	63	4	science	science	PROPN
eblip-30085	63	5	research	research	NOUN
eblip-30085	63	6	,	,	PUNCT
eblip-30085	63	7	28(4	28(4	NUM
eblip-30085	63	8	)	)	PUNCT
eblip-30085	63	9	,	,	PUNCT
eblip-30085	63	10	501–520	501–520	NUM
eblip-30085	63	11	.	.	PUNCT
eblip-30085	64	1	https://doi.org/10.1016/j.lisr.2006.08.009	https://doi.org/10.1016/j.lisr.2006.08.009	PROPN
eblip-30085	64	2	  	  	SPACE
eblip-30085	64	3	shachaf	shachaf	PROPN
eblip-30085	64	4	,	,	PUNCT
eblip-30085	64	5	p.	p.	NOUN
eblip-30085	64	6	,	,	PUNCT
eblip-30085	64	7	oltmann	oltmann	PROPN
eblip-30085	64	8	,	,	PUNCT
eblip-30085	64	9	s.	s.	PROPN
eblip-30085	64	10	m.	m.	PROPN
eblip-30085	64	11	,	,	PUNCT
eblip-30085	64	12	&	&	CCONJ
eblip-30085	64	13	horowitz	horowitz	PROPN
eblip-30085	64	14	,	,	PUNCT
eblip-30085	64	15	s.	s.	PROPN
eblip-30085	64	16	m.	m.	PROPN
eblip-30085	64	17	(	(	PUNCT
eblip-30085	64	18	2008	2008	NUM
eblip-30085	64	19	)	)	PUNCT
eblip-30085	64	20	.	.	PUNCT
eblip-30085	65	1	service	service	NOUN
eblip-30085	65	2	equality	equality	NOUN
eblip-30085	65	3	in	in	ADP
eblip-30085	65	4	virtual	virtual	ADJ
eblip-30085	65	5	reference	reference	NOUN
eblip-30085	65	6	.	.	PUNCT
eblip-30085	66	1	journal	journal	NOUN
eblip-30085	66	2	of	of	ADP
eblip-30085	66	3	the	the	DET
eblip-30085	66	4	american	american	ADJ
eblip-30085	66	5	society	society	NOUN
eblip-30085	66	6	for	for	ADP
eblip-30085	66	7	information	information	NOUN
eblip-30085	66	8	science	science	NOUN
eblip-30085	66	9	and	and	CCONJ
eblip-30085	66	10	technology	technology	NOUN
eblip-30085	66	11	,	,	PUNCT
eblip-30085	66	12	59(4	59(4	NUM
eblip-30085	66	13	)	)	PUNCT
eblip-30085	66	14	,	,	PUNCT
eblip-30085	66	15	535–550	535–550	NUM
eblip-30085	66	16	.	.	PUNCT
eblip-30085	67	1	https://doi.org/10.1002/asi.20757	https://doi.org/10.1002/asi.20757	NOUN
eblip-30085	67	2	    	    	SPACE