id	sid	tid	token	lemma	pos
eblip-30291	1	1	research	research	NOUN
eblip-30291	1	2	article	article	NOUN
eblip-30291	1	3	  	  	SPACE
eblip-30291	1	4	chat	chat	VERB
eblip-30291	1	5	transcripts	transcript	NOUN
eblip-30291	1	6	in	in	ADP
eblip-30291	1	7	the	the	DET
eblip-30291	1	8	context	context	NOUN
eblip-30291	1	9	of	of	ADP
eblip-30291	1	10	the	the	DET
eblip-30291	1	11	covid-19	covid-19	PROPN
eblip-30291	1	12	pandemic	pandemic	NOUN
eblip-30291	1	13	:	:	PUNCT
eblip-30291	1	14	analysis	analysis	NOUN
eblip-30291	1	15	of	of	ADP
eblip-30291	1	16	chats	chat	NOUN
eblip-30291	1	17	from	from	ADP
eblip-30291	1	18	the	the	DET
eblip-30291	1	19	askaway	askaway	NOUN
eblip-30291	1	20	consortia	consortia	NOUN
eblip-30291	1	21	  	  	SPACE
eblip-30291	1	22	barbara	barbara	PROPN
eblip-30291	1	23	sobol	sobol	PROPN
eblip-30291	1	24	public	public	PROPN
eblip-30291	1	25	services	services	PROPN
eblip-30291	1	26	librarian	librarian	PROPN
eblip-30291	1	27	university	university	PROPN
eblip-30291	1	28	of	of	ADP
eblip-30291	1	29	british	british	PROPN
eblip-30291	1	30	columbia	columbia	PROPN
eblip-30291	1	31	,	,	PUNCT
eblip-30291	1	32	okanagan	okanagan	PROPN
eblip-30291	1	33	kelowna	kelowna	PROPN
eblip-30291	1	34	,	,	PUNCT
eblip-30291	1	35	british	british	PROPN
eblip-30291	1	36	columbia	columbia	PROPN
eblip-30291	1	37	,	,	PUNCT
eblip-30291	1	38	canada	canada	PROPN
eblip-30291	1	39	email	email	NOUN
eblip-30291	1	40	:	:	PUNCT
eblip-30291	1	41	barbara.sobol@ubc.ca	barbara.sobol@ubc.ca	ADJ
eblip-30291	1	42	aline	aline	PROPN
eblip-30291	1	43	goncalves	goncalve	NOUN
eblip-30291	1	44	information	information	NOUN
eblip-30291	1	45	literacy	literacy	NOUN
eblip-30291	1	46	/	/	SYM
eblip-30291	1	47	reference	reference	NOUN
eblip-30291	1	48	librarian	librarian	PROPN
eblip-30291	1	49	yukon	yukon	PROPN
eblip-30291	1	50	university	university	PROPN
eblip-30291	1	51	library	library	PROPN
eblip-30291	1	52	whitehorse	whitehorse	PROPN
eblip-30291	1	53	,	,	PUNCT
eblip-30291	1	54	yukon	yukon	PROPN
eblip-30291	1	55	,	,	PUNCT
eblip-30291	1	56	canada	canada	PROPN
eblip-30291	1	57	email	email	NOUN
eblip-30291	1	58	:	:	PUNCT
eblip-30291	1	59	agoncalves@yukonu.ca	agoncalves@yukonu.ca	PROPN
eblip-30291	1	60	mathew	mathew	PROPN
eblip-30291	1	61	vis	vis	X
eblip-30291	1	62	-	-	ADJ
eblip-30291	1	63	dunbar	dunbar	ADJ
eblip-30291	1	64	data	datum	NOUN
eblip-30291	1	65	and	and	CCONJ
eblip-30291	1	66	digital	digital	ADJ
eblip-30291	1	67	scholarship	scholarship	NOUN
eblip-30291	1	68	librarian	librarian	PROPN
eblip-30291	1	69	university	university	PROPN
eblip-30291	1	70	of	of	ADP
eblip-30291	1	71	british	british	PROPN
eblip-30291	1	72	columbia	columbia	PROPN
eblip-30291	1	73	,	,	PUNCT
eblip-30291	1	74	okanagan	okanagan	PROPN
eblip-30291	1	75	kelowna	kelowna	PROPN
eblip-30291	1	76	,	,	PUNCT
eblip-30291	1	77	british	british	PROPN
eblip-30291	1	78	columbia	columbia	PROPN
eblip-30291	1	79	,	,	PUNCT
eblip-30291	1	80	canada	canada	PROPN
eblip-30291	1	81	email	email	NOUN
eblip-30291	1	82	:	:	PUNCT
eblip-30291	1	83	mathew.vis-dunbar@ubc.ca	mathew.vis-dunbar@ubc.ca	PROPN
eblip-30291	1	84	  	  	SPACE
eblip-30291	1	85	sajni	sajni	NOUN
eblip-30291	1	86	lacey	lacey	NOUN
eblip-30291	1	87	learning	learning	NOUN
eblip-30291	1	88	and	and	CCONJ
eblip-30291	1	89	curriculum	curriculum	NOUN
eblip-30291	1	90	support	support	NOUN
eblip-30291	1	91	librarian	librarian	PROPN
eblip-30291	1	92	university	university	PROPN
eblip-30291	1	93	of	of	ADP
eblip-30291	1	94	british	british	PROPN
eblip-30291	1	95	columbia	columbia	PROPN
eblip-30291	1	96	,	,	PUNCT
eblip-30291	1	97	okanagan	okanagan	PROPN
eblip-30291	1	98	kelowna	kelowna	PROPN
eblip-30291	1	99	,	,	PUNCT
eblip-30291	1	100	british	british	PROPN
eblip-30291	1	101	columbia	columbia	PROPN
eblip-30291	1	102	,	,	PUNCT
eblip-30291	1	103	canada	canada	PROPN
eblip-30291	1	104	email	email	NOUN
eblip-30291	1	105	:	:	PUNCT
eblip-30291	1	106	sajni.lacey@ubc.ca	sajni.lacey@ubc.ca	ADJ
eblip-30291	1	107	    	    	SPACE
eblip-30291	1	108	shannon	shannon	ADJ
eblip-30291	1	109	moist	moist	ADJ
eblip-30291	1	110	head	head	NOUN
eblip-30291	1	111	of	of	ADP
eblip-30291	1	112	reference	reference	NOUN
eblip-30291	1	113	services	service	NOUN
eblip-30291	1	114	douglas	douglas	PROPN
eblip-30291	1	115	college	college	PROPN
eblip-30291	1	116	new	new	ADJ
eblip-30291	1	117	westminster	westminster	NOUN
eblip-30291	1	118	,	,	PUNCT
eblip-30291	1	119	british	british	PROPN
eblip-30291	1	120	columbia	columbia	PROPN
eblip-30291	1	121	,	,	PUNCT
eblip-30291	1	122	canada	canada	PROPN
eblip-30291	1	123	email	email	NOUN
eblip-30291	1	124	:	:	PUNCT
eblip-30291	1	125	moists@douglascollege.ca	moists@douglascollege.ca	ADJ
eblip-30291	1	126	  	  	SPACE
eblip-30291	1	127	leanna	leanna	PROPN
eblip-30291	1	128	jantzi	jantzi	PROPN
eblip-30291	1	129	head	head	PROPN
eblip-30291	1	130	,	,	PUNCT
eblip-30291	1	131	fraser	fraser	PROPN
eblip-30291	1	132	library	library	PROPN
eblip-30291	1	133	simon	simon	PROPN
eblip-30291	1	134	fraser	fraser	PROPN
eblip-30291	1	135	university	university	PROPN
eblip-30291	1	136	surrey	surrey	NOUN
eblip-30291	1	137	,	,	PUNCT
eblip-30291	1	138	british	british	PROPN
eblip-30291	1	139	columbia	columbia	PROPN
eblip-30291	1	140	,	,	PUNCT
eblip-30291	1	141	canada	canada	PROPN
eblip-30291	1	142	email	email	NOUN
eblip-30291	1	143	:	:	PUNCT
eblip-30291	2	1	leanna_jantzi@sfu.ca	leanna_jantzi@sfu.ca	PROPN
eblip-30291	2	2	aditi	aditi	PROPN
eblip-30291	2	3	gupta	gupta	PROPN
eblip-30291	2	4	engineering	engineering	PROPN
eblip-30291	2	5	and	and	CCONJ
eblip-30291	2	6	science	science	PROPN
eblip-30291	2	7	librarian	librarian	PROPN
eblip-30291	2	8	  	  	SPACE
eblip-30291	2	9	university	university	PROPN
eblip-30291	2	10	of	of	ADP
eblip-30291	2	11	victoria	victoria	PROPN
eblip-30291	2	12	libraries	libraries	PROPN
eblip-30291	2	13	victoria	victoria	PROPN
eblip-30291	2	14	,	,	PUNCT
eblip-30291	2	15	british	british	PROPN
eblip-30291	2	16	columbia	columbia	PROPN
eblip-30291	2	17	,	,	PUNCT
eblip-30291	2	18	canada	canada	PROPN
eblip-30291	2	19	email	email	NOUN
eblip-30291	2	20	:	:	PUNCT
eblip-30291	2	21	aditig@uvic.ca	aditig@uvic.ca	PROPN
eblip-30291	2	22	    	    	SPACE
eblip-30291	2	23	jessica	jessica	PROPN
eblip-30291	2	24	mussell	mussell	NOUN
eblip-30291	2	25	distance	distance	NOUN
eblip-30291	2	26	learning	learning	NOUN
eblip-30291	2	27	and	and	CCONJ
eblip-30291	2	28	research	research	NOUN
eblip-30291	2	29	librarian	librarian	ADJ
eblip-30291	2	30	university	university	PROPN
eblip-30291	2	31	of	of	ADP
eblip-30291	2	32	victoria	victoria	PROPN
eblip-30291	2	33	libraries	libraries	PROPN
eblip-30291	2	34	victoria	victoria	PROPN
eblip-30291	2	35	,	,	PUNCT
eblip-30291	2	36	british	british	PROPN
eblip-30291	2	37	columbia	columbia	PROPN
eblip-30291	2	38	,	,	PUNCT
eblip-30291	2	39	canada	canada	PROPN
eblip-30291	2	40	email	email	NOUN
eblip-30291	2	41	:	:	PUNCT
eblip-30291	2	42	jmussell@uvic.ca	jmussell@uvic.ca	PROPN
eblip-30291	2	43	    	    	SPACE
eblip-30291	2	44	patricia	patricia	PROPN
eblip-30291	2	45	l.	l.	PROPN
eblip-30291	2	46	foster	foster	PROPN
eblip-30291	2	47	public	public	ADJ
eblip-30291	2	48	services	service	NOUN
eblip-30291	2	49	/	/	SYM
eblip-30291	2	50	askaway	askaway	NOUN
eblip-30291	2	51	coordinator	coordinator	NOUN
eblip-30291	2	52	university	university	PROPN
eblip-30291	2	53	of	of	ADP
eblip-30291	2	54	british	british	PROPN
eblip-30291	2	55	columbia	columbia	PROPN
eblip-30291	2	56	,	,	PUNCT
eblip-30291	2	57	point	point	VERB
eblip-30291	2	58	grey	grey	ADJ
eblip-30291	2	59	campus	campus	PROPN
eblip-30291	2	60	vancouver	vancouver	PROPN
eblip-30291	2	61	,	,	PUNCT
eblip-30291	2	62	british	british	PROPN
eblip-30291	2	63	columbia	columbia	PROPN
eblip-30291	2	64	,	,	PUNCT
eblip-30291	2	65	canada	canada	PROPN
eblip-30291	2	66	email	email	NOUN
eblip-30291	2	67	:	:	PUNCT
eblip-30291	2	68	patricia.foster@ubc.ca	patricia.foster@ubc.ca	NOUN
eblip-30291	2	69	    	    	SPACE
eblip-30291	2	70	kathleen	kathleen	PROPN
eblip-30291	2	71	james	james	PROPN
eblip-30291	2	72	instruction	instruction	PROPN
eblip-30291	2	73	librarian	librarian	PROPN
eblip-30291	2	74	mount	mount	PROPN
eblip-30291	2	75	royal	royal	PROPN
eblip-30291	2	76	university	university	PROPN
eblip-30291	2	77	calgary	calgary	PROPN
eblip-30291	2	78	,	,	PUNCT
eblip-30291	2	79	alberta	alberta	PROPN
eblip-30291	2	80	,	,	PUNCT
eblip-30291	2	81	canada	canada	PROPN
eblip-30291	2	82	email	email	NOUN
eblip-30291	2	83	:	:	PUNCT
eblip-30291	3	1	kjames@mtoroyal.ca	kjames@mtoroyal.ca	ADJ
eblip-30291	3	2	    	    	SPACE
eblip-30291	3	3	received	receive	VERB
eblip-30291	3	4	:	:	PUNCT
eblip-30291	3	5	12	12	NUM
eblip-30291	3	6	dec	dec	PROPN
eblip-30291	3	7	.	.	PROPN
eblip-30291	3	8	2022	2022	NUM
eblip-30291	3	9	                                                                   	                                                                   	SPACE
eblip-30291	3	10	accepted	accept	VERB
eblip-30291	3	11	:	:	PUNCT
eblip-30291	3	12	13	13	NUM
eblip-30291	3	13	mar	mar	PROPN
eblip-30291	3	14	.	.	PROPN
eblip-30291	3	15	2023	2023	NUM
eblip-30291	3	16	     	     	SPACE
eblip-30291	3	17	2023	2023	NUM
eblip-30291	3	18	sobol	sobol	NOUN
eblip-30291	3	19	,	,	PUNCT
eblip-30291	3	20	goncalves	goncalve	NOUN
eblip-30291	3	21	,	,	PUNCT
eblip-30291	3	22	vis	vis	X
eblip-30291	3	23	-	-	NOUN
eblip-30291	3	24	dunbar	dunbar	NOUN
eblip-30291	3	25	,	,	PUNCT
eblip-30291	3	26	lacey	lacey	PROPN
eblip-30291	3	27	,	,	PUNCT
eblip-30291	3	28	moist	moist	NOUN
eblip-30291	3	29	,	,	PUNCT
eblip-30291	3	30	jantzi	jantzi	NOUN
eblip-30291	3	31	,	,	PUNCT
eblip-30291	3	32	gupta	gupta	PROPN
eblip-30291	3	33	,	,	PUNCT
eblip-30291	3	34	mussell	mussell	NOUN
eblip-30291	3	35	,	,	PUNCT
eblip-30291	3	36	foster	foster	ADJ
eblip-30291	3	37	,	,	PUNCT
eblip-30291	3	38	and	and	CCONJ
eblip-30291	3	39	james	james	PROPN
eblip-30291	3	40	.	.	PUNCT
eblip-30291	4	1	this	this	PRON
eblip-30291	4	2	is	be	AUX
eblip-30291	4	3	an	an	DET
eblip-30291	4	4	open	open	ADJ
eblip-30291	4	5	access	access	NOUN
eblip-30291	4	6	article	article	NOUN
eblip-30291	4	7	distributed	distribute	VERB
eblip-30291	4	8	under	under	ADP
eblip-30291	4	9	the	the	DET
eblip-30291	4	10	terms	term	NOUN
eblip-30291	4	11	of	of	ADP
eblip-30291	4	12	the	the	DET
eblip-30291	4	13	creative	creative	ADJ
eblip-30291	4	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-30291	4	15	alike	alike	ADJ
eblip-30291	4	16	license	license	VERB
eblip-30291	4	17	4.0	4.0	NUM
eblip-30291	4	18	international	international	ADJ
eblip-30291	4	19	(	(	PUNCT
eblip-30291	4	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-30291	4	21	)	)	PUNCT
eblip-30291	4	22	,	,	PUNCT
eblip-30291	4	23	which	which	PRON
eblip-30291	4	24	permits	permit	VERB
eblip-30291	4	25	unrestricted	unrestricted	ADJ
eblip-30291	4	26	use	use	NOUN
eblip-30291	4	27	,	,	PUNCT
eblip-30291	4	28	distribution	distribution	NOUN
eblip-30291	4	29	,	,	PUNCT
eblip-30291	4	30	and	and	CCONJ
eblip-30291	4	31	reproduction	reproduction	NOUN
eblip-30291	4	32	in	in	ADP
eblip-30291	4	33	any	any	DET
eblip-30291	4	34	medium	medium	NOUN
eblip-30291	4	35	,	,	PUNCT
eblip-30291	4	36	provided	provide	VERB
eblip-30291	4	37	the	the	DET
eblip-30291	4	38	original	original	ADJ
eblip-30291	4	39	work	work	NOUN
eblip-30291	4	40	is	be	AUX
eblip-30291	4	41	properly	properly	ADV
eblip-30291	4	42	attributed	attribute	VERB
eblip-30291	4	43	,	,	PUNCT
eblip-30291	4	44	not	not	PART
eblip-30291	4	45	used	use	VERB
eblip-30291	4	46	for	for	ADP
eblip-30291	4	47	commercial	commercial	ADJ
eblip-30291	4	48	purposes	purpose	NOUN
eblip-30291	4	49	,	,	PUNCT
eblip-30291	4	50	and	and	CCONJ
eblip-30291	4	51	,	,	PUNCT
eblip-30291	4	52	if	if	SCONJ
eblip-30291	4	53	transformed	transform	VERB
eblip-30291	4	54	,	,	PUNCT
eblip-30291	4	55	the	the	DET
eblip-30291	4	56	resulting	result	VERB
eblip-30291	4	57	work	work	NOUN
eblip-30291	4	58	is	be	AUX
eblip-30291	4	59	redistributed	redistribute	VERB
eblip-30291	4	60	under	under	ADP
eblip-30291	4	61	the	the	DET
eblip-30291	4	62	same	same	ADJ
eblip-30291	4	63	or	or	CCONJ
eblip-30291	4	64	similar	similar	ADJ
eblip-30291	4	65	license	license	NOUN
eblip-30291	4	66	to	to	ADP
eblip-30291	4	67	this	this	DET
eblip-30291	4	68	one	one	NUM
eblip-30291	4	69	.	.	PUNCT
eblip-30291	4	70	  	  	SPACE
eblip-30291	5	1	data	datum	NOUN
eblip-30291	5	2	availability	availability	NOUN
eblip-30291	5	3	:	:	PUNCT
eblip-30291	5	4	sobol	sobol	PROPN
eblip-30291	5	5	,	,	PUNCT
eblip-30291	5	6	b.	b.	PROPN
eblip-30291	5	7	,	,	PUNCT
eblip-30291	5	8	goncalves	goncalves	PROPN
eblip-30291	5	9	,	,	PUNCT
eblip-30291	5	10	a.	a.	NOUN
eblip-30291	5	11	,	,	PUNCT
eblip-30291	5	12	vis	vis	X
eblip-30291	5	13	-	-	NOUN
eblip-30291	5	14	dunbar	dunbar	NOUN
eblip-30291	5	15	,	,	PUNCT
eblip-30291	5	16	m.	m.	NOUN
eblip-30291	5	17	,	,	PUNCT
eblip-30291	5	18	lacey	lacey	PROPN
eblip-30291	5	19	,	,	PUNCT
eblip-30291	5	20	s.	s.	PROPN
eblip-30291	5	21	,	,	PUNCT
eblip-30291	5	22	moist	moist	NOUN
eblip-30291	5	23	,	,	PUNCT
eblip-30291	5	24	s.	s.	PROPN
eblip-30291	5	25	,	,	PUNCT
eblip-30291	5	26	jantzi	jantzi	PROPN
eblip-30291	5	27	,	,	PUNCT
eblip-30291	5	28	l.	l.	PROPN
eblip-30291	5	29	,	,	PUNCT
eblip-30291	5	30	gupta	gupta	PROPN
eblip-30291	5	31	a.	a.	PROPN
eblip-30291	5	32	,	,	PUNCT
eblip-30291	5	33	mussell	mussell	PROPN
eblip-30291	5	34	,	,	PUNCT
eblip-30291	5	35	j.	j.	PROPN
eblip-30291	5	36	,	,	PUNCT
eblip-30291	5	37	foster	foster	PROPN
eblip-30291	5	38	,	,	PUNCT
eblip-30291	5	39	p.	p.	PROPN
eblip-30291	5	40	,	,	PUNCT
eblip-30291	5	41	&	&	CCONJ
eblip-30291	5	42	james	james	PROPN
eblip-30291	5	43	,	,	PUNCT
eblip-30291	5	44	k.	k.	PROPN
eblip-30291	5	45	(	(	PUNCT
eblip-30291	5	46	2023	2023	NUM
eblip-30291	5	47	)	)	PUNCT
eblip-30291	5	48	.	.	PUNCT
eblip-30291	6	1	data	datum	NOUN
eblip-30291	6	2	:	:	PUNCT
eblip-30291	6	3	chat	chat	VERB
eblip-30291	6	4	transcripts	transcript	NOUN
eblip-30291	6	5	in	in	ADP
eblip-30291	6	6	the	the	DET
eblip-30291	6	7	context	context	NOUN
eblip-30291	6	8	of	of	ADP
eblip-30291	6	9	the	the	DET
eblip-30291	6	10	covid-19	covid-19	PROPN
eblip-30291	6	11	pandemic	pandemic	NOUN
eblip-30291	6	12	:	:	PUNCT
eblip-30291	6	13	analysis	analysis	NOUN
eblip-30291	6	14	of	of	ADP
eblip-30291	6	15	chats	chat	NOUN
eblip-30291	6	16	from	from	ADP
eblip-30291	6	17	the	the	DET
eblip-30291	6	18	askaway	askaway	NOUN
eblip-30291	6	19	consortia	consortia	NOUN
eblip-30291	6	20	.	.	PUNCT
eblip-30291	6	21	 	 	SPACE
eblip-30291	7	1	open	open	ADJ
eblip-30291	7	2	science	science	NOUN
eblip-30291	7	3	framework	framework	NOUN
eblip-30291	7	4	,	,	PUNCT
eblip-30291	7	5	v1	v1	NOUN
eblip-30291	7	6	.	.	PUNCT
eblip-30291	7	7	https://doi.org/10.17605/osf.io/feswq	https://doi.org/10.17605/osf.io/feswq	NOUN
eblip-30291	7	8	  	  	SPACE
eblip-30291	7	9	doi	doi	NOUN
eblip-30291	7	10	:	:	PUNCT
eblip-30291	7	11	10.18438	10.18438	NUM
eblip-30291	7	12	/	/	SYM
eblip-30291	7	13	eblip30291	eblip30291	PROPN
eblip-30291	7	14	    	    	SPACE
eblip-30291	7	15	abstract	abstract	ADJ
eblip-30291	7	16	  	  	SPACE
eblip-30291	7	17	objective	objective	NOUN
eblip-30291	7	18	–	–	PUNCT
eblip-30291	7	19	during	during	ADP
eblip-30291	7	20	the	the	DET
eblip-30291	7	21	covid-19	covid-19	PROPN
eblip-30291	7	22	pandemic	pandemic	NOUN
eblip-30291	7	23	,	,	PUNCT
eblip-30291	7	24	the	the	DET
eblip-30291	7	25	majority	majority	NOUN
eblip-30291	7	26	of	of	ADP
eblip-30291	7	27	post	post	ADJ
eblip-30291	7	28	-	-	ADJ
eblip-30291	7	29	secondary	secondary	ADJ
eblip-30291	7	30	institutions	institution	NOUN
eblip-30291	7	31	in	in	ADP
eblip-30291	7	32	british	british	PROPN
eblip-30291	7	33	columbia	columbia	PROPN
eblip-30291	7	34	remained	remain	VERB
eblip-30291	7	35	closed	closed	ADJ
eblip-30291	7	36	for	for	ADP
eblip-30291	7	37	a	a	DET
eblip-30291	7	38	prolonged	prolonged	ADJ
eblip-30291	7	39	period	period	NOUN
eblip-30291	7	40	,	,	PUNCT
eblip-30291	7	41	and	and	CCONJ
eblip-30291	7	42	volume	volume	NOUN
eblip-30291	7	43	on	on	ADP
eblip-30291	7	44	the	the	DET
eblip-30291	7	45	provincial	provincial	ADJ
eblip-30291	7	46	consortia	consortium	NOUN
eblip-30291	7	47	chat	chat	VERB
eblip-30291	7	48	service	service	NOUN
eblip-30291	7	49	,	,	PUNCT
eblip-30291	7	50	askaway	askaway	ADV
eblip-30291	7	51	,	,	PUNCT
eblip-30291	7	52	increased	increase	VERB
eblip-30291	7	53	significantly	significantly	ADV
eblip-30291	7	54	.	.	PUNCT
eblip-30291	8	1	this	this	DET
eblip-30291	8	2	study	study	NOUN
eblip-30291	8	3	was	be	AUX
eblip-30291	8	4	designed	design	VERB
eblip-30291	8	5	to	to	PART
eblip-30291	8	6	evaluate	evaluate	VERB
eblip-30291	8	7	the	the	DET
eblip-30291	8	8	content	content	NOUN
eblip-30291	8	9	of	of	ADP
eblip-30291	8	10	askaway	askaway	NOUN
eblip-30291	8	11	transcripts	transcript	NOUN
eblip-30291	8	12	for	for	ADP
eblip-30291	8	13	the	the	DET
eblip-30291	8	14	2019	2019	NUM
eblip-30291	8	15	-	-	SYM
eblip-30291	8	16	2020	2020	NUM
eblip-30291	8	17	and	and	CCONJ
eblip-30291	8	18	2020	2020	NUM
eblip-30291	8	19	-	-	SYM
eblip-30291	8	20	2021	2021	NUM
eblip-30291	8	21	academic	academic	ADJ
eblip-30291	8	22	years	year	NOUN
eblip-30291	8	23	to	to	PART
eblip-30291	8	24	determine	determine	VERB
eblip-30291	8	25	if	if	SCONJ
eblip-30291	8	26	the	the	DET
eblip-30291	8	27	content	content	NOUN
eblip-30291	8	28	of	of	ADP
eblip-30291	8	29	questions	question	NOUN
eblip-30291	8	30	varied	varied	ADJ
eblip-30291	8	31	during	during	ADP
eblip-30291	8	32	the	the	DET
eblip-30291	8	33	pandemic	pandemic	NOUN
eblip-30291	8	34	.	.	PUNCT
eblip-30291	8	35	  	  	SPACE
eblip-30291	9	1	methods	method	NOUN
eblip-30291	9	2	–	–	PUNCT
eblip-30291	9	3	the	the	DET
eblip-30291	9	4	following	follow	VERB
eblip-30291	9	5	programs	program	NOUN
eblip-30291	9	6	were	be	AUX
eblip-30291	9	7	used	use	VERB
eblip-30291	9	8	to	to	PART
eblip-30291	9	9	evaluate	evaluate	VERB
eblip-30291	9	10	the	the	DET
eblip-30291	9	11	dataset	dataset	NOUN
eblip-30291	9	12	of	of	ADP
eblip-30291	9	13	more	more	ADJ
eblip-30291	9	14	than	than	ADP
eblip-30291	9	15	70,000	70,000	NUM
eblip-30291	9	16	transcripts	transcript	NOUN
eblip-30291	9	17	:	:	PUNCT
eblip-30291	9	18	r	r	X
eblip-30291	9	19	,	,	PUNCT
eblip-30291	9	20	python	python	NOUN
eblip-30291	9	21	(	(	PUNCT
eblip-30291	9	22	pandas	pandas	PROPN
eblip-30291	9	23	)	)	PUNCT
eblip-30291	9	24	,	,	PUNCT
eblip-30291	9	25	voyant	voyant	ADJ
eblip-30291	9	26	tools	tool	NOUN
eblip-30291	9	27	and	and	CCONJ
eblip-30291	9	28	linguistic	linguistic	ADJ
eblip-30291	9	29	inquiry	inquiry	NOUN
eblip-30291	9	30	and	and	CCONJ
eblip-30291	9	31	word	word	NOUN
eblip-30291	9	32	count	count	NOUN
eblip-30291	9	33	(	(	PUNCT
eblip-30291	9	34	liwc	liwc	PROPN
eblip-30291	9	35	)	)	PUNCT
eblip-30291	9	36	.	.	PUNCT
eblip-30291	9	37	  	  	SPACE
eblip-30291	10	1	results	result	VERB
eblip-30291	10	2	–	–	PUNCT
eblip-30291	10	3	our	our	PRON
eblip-30291	10	4	findings	finding	NOUN
eblip-30291	10	5	indicate	indicate	VERB
eblip-30291	10	6	that	that	SCONJ
eblip-30291	10	7	the	the	DET
eblip-30291	10	8	content	content	NOUN
eblip-30291	10	9	of	of	ADP
eblip-30291	10	10	questions	question	NOUN
eblip-30291	10	11	remained	remain	VERB
eblip-30291	10	12	largely	largely	ADV
eblip-30291	10	13	unchanged	unchanged	ADJ
eblip-30291	10	14	despite	despite	SCONJ
eblip-30291	10	15	the	the	DET
eblip-30291	10	16	covid-19	covid-19	PROPN
eblip-30291	10	17	pandemic	pandemic	NOUN
eblip-30291	10	18	and	and	CCONJ
eblip-30291	10	19	the	the	DET
eblip-30291	10	20	related	related	ADJ
eblip-30291	10	21	increase	increase	NOUN
eblip-30291	10	22	in	in	ADP
eblip-30291	10	23	volume	volume	NOUN
eblip-30291	10	24	of	of	ADP
eblip-30291	10	25	questions	question	NOUN
eblip-30291	10	26	on	on	ADP
eblip-30291	10	27	the	the	DET
eblip-30291	10	28	askaway	askaway	NOUN
eblip-30291	10	29	chat	chat	PROPN
eblip-30291	10	30	service	service	NOUN
eblip-30291	10	31	.	.	PUNCT
eblip-30291	10	32	  	  	SPACE
eblip-30291	10	33	conclusion	conclusion	NOUN
eblip-30291	10	34	–	–	PUNCT
eblip-30291	10	35	these	these	DET
eblip-30291	10	36	findings	finding	NOUN
eblip-30291	10	37	suggest	suggest	VERB
eblip-30291	10	38	that	that	SCONJ
eblip-30291	10	39	the	the	DET
eblip-30291	10	40	academic	academic	ADJ
eblip-30291	10	41	libraries	library	NOUN
eblip-30291	10	42	covered	cover	VERB
eblip-30291	10	43	by	by	ADP
eblip-30291	10	44	this	this	DET
eblip-30291	10	45	study	study	NOUN
eblip-30291	10	46	were	be	AUX
eblip-30291	10	47	well	well	ADV
eblip-30291	10	48	-	-	PUNCT
eblip-30291	10	49	poised	poise	VERB
eblip-30291	10	50	to	to	PART
eblip-30291	10	51	provide	provide	VERB
eblip-30291	10	52	continued	continued	ADJ
eblip-30291	10	53	support	support	NOUN
eblip-30291	10	54	of	of	ADP
eblip-30291	10	55	patrons	patron	NOUN
eblip-30291	10	56	through	through	ADP
eblip-30291	10	57	the	the	DET
eblip-30291	10	58	askaway	askaway	NOUN
eblip-30291	10	59	chat	chat	PROPN
eblip-30291	10	60	service	service	NOUN
eblip-30291	10	61	,	,	PUNCT
eblip-30291	10	62	despite	despite	SCONJ
eblip-30291	10	63	an	an	DET
eblip-30291	10	64	unprecedented	unprecedented	ADJ
eblip-30291	10	65	closure	closure	NOUN
eblip-30291	10	66	of	of	ADP
eblip-30291	10	67	physical	physical	ADJ
eblip-30291	10	68	libraries	library	NOUN
eblip-30291	10	69	,	,	PUNCT
eblip-30291	10	70	a	a	DET
eblip-30291	10	71	significant	significant	ADJ
eblip-30291	10	72	increase	increase	NOUN
eblip-30291	10	73	in	in	ADP
eblip-30291	10	74	chat	chat	NOUN
eblip-30291	10	75	volume	volume	NOUN
eblip-30291	10	76	,	,	PUNCT
eblip-30291	10	77	and	and	CCONJ
eblip-30291	10	78	a	a	DET
eblip-30291	10	79	time	time	NOUN
eblip-30291	10	80	of	of	ADP
eblip-30291	10	81	global	global	ADJ
eblip-30291	10	82	uncertainty	uncertainty	NOUN
eblip-30291	10	83	.	.	PUNCT
eblip-30291	10	84	    	    	SPACE
eblip-30291	11	1	context	context	NOUN
eblip-30291	11	2	  	  	SPACE
eblip-30291	11	3	this	this	DET
eblip-30291	11	4	study	study	NOUN
eblip-30291	11	5	was	be	AUX
eblip-30291	11	6	designed	design	VERB
eblip-30291	11	7	to	to	PART
eblip-30291	11	8	evaluate	evaluate	VERB
eblip-30291	11	9	the	the	DET
eblip-30291	11	10	content	content	NOUN
eblip-30291	11	11	of	of	ADP
eblip-30291	11	12	askaway	askaway	NOUN
eblip-30291	11	13	transcripts	transcript	NOUN
eblip-30291	11	14	for	for	ADP
eblip-30291	11	15	the	the	DET
eblip-30291	11	16	2019	2019	NUM
eblip-30291	11	17	-	-	SYM
eblip-30291	11	18	2020	2020	NUM
eblip-30291	11	19	and	and	CCONJ
eblip-30291	11	20	2020	2020	NUM
eblip-30291	11	21	-	-	SYM
eblip-30291	11	22	2021	2021	NUM
eblip-30291	11	23	academic	academic	ADJ
eblip-30291	11	24	years	year	NOUN
eblip-30291	11	25	in	in	ADP
eblip-30291	11	26	response	response	NOUN
eblip-30291	11	27	to	to	ADP
eblip-30291	11	28	this	this	DET
eblip-30291	11	29	question	question	NOUN
eblip-30291	11	30	:	:	PUNCT
eblip-30291	11	31	did	do	AUX
eblip-30291	11	32	the	the	DET
eblip-30291	11	33	types	type	NOUN
eblip-30291	11	34	of	of	ADP
eblip-30291	11	35	questions	question	NOUN
eblip-30291	11	36	,	,	PUNCT
eblip-30291	11	37	or	or	CCONJ
eblip-30291	11	38	the	the	DET
eblip-30291	11	39	substance	substance	NOUN
eblip-30291	11	40	of	of	ADP
eblip-30291	11	41	those	those	DET
eblip-30291	11	42	questions	question	NOUN
eblip-30291	11	43	,	,	PUNCT
eblip-30291	11	44	change	change	NOUN
eblip-30291	11	45	during	during	ADP
eblip-30291	11	46	the	the	DET
eblip-30291	11	47	covid-19	covid-19	PROPN
eblip-30291	11	48	pandemic	pandemic	NOUN
eblip-30291	11	49	?	?	PUNCT
eblip-30291	12	1	our	our	PRON
eblip-30291	12	2	hypothesis	hypothesis	NOUN
eblip-30291	12	3	was	be	AUX
eblip-30291	12	4	that	that	SCONJ
eblip-30291	12	5	the	the	DET
eblip-30291	12	6	questions	question	NOUN
eblip-30291	12	7	would	would	AUX
eblip-30291	12	8	differ	differ	VERB
eblip-30291	12	9	when	when	SCONJ
eblip-30291	12	10	compared	compare	VERB
eblip-30291	12	11	with	with	ADP
eblip-30291	12	12	the	the	DET
eblip-30291	12	13	pre	pre	ADJ
eblip-30291	12	14	-	-	ADJ
eblip-30291	12	15	pandemic	pandemic	ADJ
eblip-30291	12	16	period	period	NOUN
eblip-30291	12	17	.	.	PUNCT
eblip-30291	13	1	we	we	PRON
eblip-30291	13	2	were	be	AUX
eblip-30291	13	3	curious	curious	ADJ
eblip-30291	13	4	about	about	ADP
eblip-30291	13	5	what	what	PRON
eblip-30291	13	6	could	could	AUX
eblip-30291	13	7	be	be	AUX
eblip-30291	13	8	learned	learn	VERB
eblip-30291	13	9	about	about	ADP
eblip-30291	13	10	academic	academic	ADJ
eblip-30291	13	11	library	library	NOUN
eblip-30291	13	12	patron	patron	NOUN
eblip-30291	13	13	needs	need	VERB
eblip-30291	13	14	during	during	ADP
eblip-30291	13	15	this	this	DET
eblip-30291	13	16	time	time	NOUN
eblip-30291	13	17	,	,	PUNCT
eblip-30291	13	18	based	base	VERB
eblip-30291	13	19	on	on	ADP
eblip-30291	13	20	changes	change	NOUN
eblip-30291	13	21	in	in	ADP
eblip-30291	13	22	language	language	NOUN
eblip-30291	13	23	usage	usage	NOUN
eblip-30291	13	24	and	and	CCONJ
eblip-30291	13	25	the	the	DET
eblip-30291	13	26	types	type	NOUN
eblip-30291	13	27	of	of	ADP
eblip-30291	13	28	questions	question	NOUN
eblip-30291	13	29	asked	ask	VERB
eblip-30291	13	30	.	.	PUNCT
eblip-30291	14	1	what	what	PRON
eblip-30291	14	2	could	could	AUX
eblip-30291	14	3	we	we	PRON
eblip-30291	14	4	ascertain	ascertain	VERB
eblip-30291	14	5	about	about	ADP
eblip-30291	14	6	reference	reference	NOUN
eblip-30291	14	7	needs	need	NOUN
eblip-30291	14	8	in	in	ADP
eblip-30291	14	9	this	this	DET
eblip-30291	14	10	time	time	NOUN
eblip-30291	14	11	period	period	NOUN
eblip-30291	14	12	,	,	PUNCT
eblip-30291	14	13	and	and	CCONJ
eblip-30291	14	14	how	how	SCONJ
eblip-30291	14	15	could	could	AUX
eblip-30291	14	16	that	that	PRON
eblip-30291	14	17	help	help	VERB
eblip-30291	14	18	us	we	PRON
eblip-30291	14	19	to	to	PART
eblip-30291	14	20	prepare	prepare	VERB
eblip-30291	14	21	for	for	ADP
eblip-30291	14	22	future	future	ADJ
eblip-30291	14	23	service	service	NOUN
eblip-30291	14	24	disruptions	disruption	NOUN
eblip-30291	14	25	?	?	PUNCT
eblip-30291	15	1	could	could	AUX
eblip-30291	15	2	anything	anything	PRON
eblip-30291	15	3	be	be	AUX
eblip-30291	15	4	discovered	discover	VERB
eblip-30291	15	5	about	about	ADP
eblip-30291	15	6	unique	unique	ADJ
eblip-30291	15	7	information	information	NOUN
eblip-30291	15	8	needs	need	NOUN
eblip-30291	15	9	during	during	ADP
eblip-30291	15	10	a	a	DET
eblip-30291	15	11	pandemic	pandemic	NOUN
eblip-30291	15	12	?	?	PUNCT
eblip-30291	15	13	  	  	SPACE
eblip-30291	16	1	chat	chat	VERB
eblip-30291	16	2	reference	reference	NOUN
eblip-30291	16	3	in	in	ADP
eblip-30291	16	4	post	post	ADJ
eblip-30291	16	5	-	-	ADJ
eblip-30291	16	6	secondary	secondary	ADJ
eblip-30291	16	7	libraries	library	NOUN
eblip-30291	16	8	in	in	ADP
eblip-30291	16	9	british	british	PROPN
eblip-30291	16	10	columbia	columbia	PROPN
eblip-30291	16	11	,	,	PUNCT
eblip-30291	16	12	canada	canada	PROPN
eblip-30291	16	13	is	be	AUX
eblip-30291	16	14	provided	provide	VERB
eblip-30291	16	15	through	through	ADP
eblip-30291	16	16	askaway	askaway	NOUN
eblip-30291	16	17	,	,	PUNCT
eblip-30291	16	18	which	which	PRON
eblip-30291	16	19	is	be	AUX
eblip-30291	16	20	described	describe	VERB
eblip-30291	16	21	as	as	ADP
eblip-30291	16	22	“	"	PUNCT
eblip-30291	16	23	a	a	DET
eblip-30291	16	24	collaborative	collaborative	ADJ
eblip-30291	16	25	service	service	NOUN
eblip-30291	16	26	that	that	PRON
eblip-30291	16	27	is	be	AUX
eblip-30291	16	28	supported	support	VERB
eblip-30291	16	29	and	and	CCONJ
eblip-30291	16	30	staffed	staff	VERB
eblip-30291	16	31	by	by	ADP
eblip-30291	16	32	post	post	ADJ
eblip-30291	16	33	-	-	ADJ
eblip-30291	16	34	secondary	secondary	ADJ
eblip-30291	16	35	libraries	library	NOUN
eblip-30291	16	36	from	from	ADP
eblip-30291	16	37	bc	bc	PROPN
eblip-30291	16	38	and	and	CCONJ
eblip-30291	16	39	the	the	DET
eblip-30291	16	40	yukon	yukon	PROPN
eblip-30291	16	41	”	"	PUNCT
eblip-30291	16	42	and	and	CCONJ
eblip-30291	16	43	comprises	comprise	VERB
eblip-30291	16	44	29	29	NUM
eblip-30291	16	45	member	member	NOUN
eblip-30291	16	46	libraries	library	NOUN
eblip-30291	16	47	(	(	PUNCT
eblip-30291	16	48	bc	bc	PROPN
eblip-30291	16	49	eln	eln	PROPN
eblip-30291	16	50	,	,	PUNCT
eblip-30291	16	51	2022a	2022a	NUM
eblip-30291	16	52	)	)	PUNCT
eblip-30291	16	53	.	.	PUNCT
eblip-30291	17	1	the	the	DET
eblip-30291	17	2	member	member	NOUN
eblip-30291	17	3	libraries	library	NOUN
eblip-30291	17	4	represent	represent	VERB
eblip-30291	17	5	a	a	DET
eblip-30291	17	6	diverse	diverse	ADJ
eblip-30291	17	7	set	set	NOUN
eblip-30291	17	8	of	of	ADP
eblip-30291	17	9	institutions	institution	NOUN
eblip-30291	17	10	,	,	PUNCT
eblip-30291	17	11	from	from	ADP
eblip-30291	17	12	private	private	ADJ
eblip-30291	17	13	two	two	NUM
eblip-30291	17	14	-	-	PUNCT
eblip-30291	17	15	year	year	NOUN
eblip-30291	17	16	colleges	college	NOUN
eblip-30291	17	17	to	to	ADP
eblip-30291	17	18	large	large	ADJ
eblip-30291	17	19	publicly	publicly	ADV
eblip-30291	17	20	funded	fund	VERB
eblip-30291	17	21	research	research	NOUN
eblip-30291	17	22	universities	university	NOUN
eblip-30291	17	23	that	that	PRON
eblip-30291	17	24	span	span	VERB
eblip-30291	17	25	an	an	DET
eblip-30291	17	26	enormous	enormous	ADJ
eblip-30291	17	27	geographic	geographic	ADJ
eblip-30291	17	28	area	area	NOUN
eblip-30291	17	29	and	and	CCONJ
eblip-30291	17	30	represent	represent	VERB
eblip-30291	17	31	both	both	CCONJ
eblip-30291	17	32	rural	rural	ADJ
eblip-30291	17	33	and	and	CCONJ
eblip-30291	17	34	urban	urban	ADJ
eblip-30291	17	35	settings	setting	NOUN
eblip-30291	17	36	(	(	PUNCT
eblip-30291	17	37	bc	bc	PROPN
eblip-30291	17	38	stats	stat	NOUN
eblip-30291	17	39	,	,	PUNCT
eblip-30291	17	40	2018	2018	NUM
eblip-30291	17	41	)	)	PUNCT
eblip-30291	17	42	.	.	PUNCT
eblip-30291	18	1	askaway	askaway	PROPN
eblip-30291	18	2	was	be	AUX
eblip-30291	18	3	established	establish	VERB
eblip-30291	18	4	in	in	ADP
eblip-30291	18	5	2006	2006	NUM
eblip-30291	18	6	and	and	CCONJ
eblip-30291	18	7	has	have	AUX
eblip-30291	18	8	since	since	ADV
eblip-30291	18	9	been	be	AUX
eblip-30291	18	10	an	an	DET
eblip-30291	18	11	important	important	ADJ
eblip-30291	18	12	part	part	NOUN
eblip-30291	18	13	of	of	ADP
eblip-30291	18	14	library	library	ADJ
eblip-30291	18	15	services	service	NOUN
eblip-30291	18	16	at	at	ADP
eblip-30291	18	17	all	all	DET
eblip-30291	18	18	participating	participate	VERB
eblip-30291	18	19	institutions	institution	NOUN
eblip-30291	18	20	.	.	PUNCT
eblip-30291	19	1	when	when	SCONJ
eblip-30291	19	2	the	the	DET
eblip-30291	19	3	pandemic	pandemic	NOUN
eblip-30291	19	4	was	be	AUX
eblip-30291	19	5	declared	declare	VERB
eblip-30291	19	6	in	in	ADP
eblip-30291	19	7	march	march	PROPN
eblip-30291	19	8	2020	2020	NUM
eblip-30291	19	9	(	(	PUNCT
eblip-30291	19	10	world	world	NOUN
eblip-30291	19	11	health	health	NOUN
eblip-30291	19	12	organization	organization	NOUN
eblip-30291	19	13	,	,	PUNCT
eblip-30291	19	14	2022	2022	NUM
eblip-30291	19	15	)	)	PUNCT
eblip-30291	19	16	,	,	PUNCT
eblip-30291	19	17	physical	physical	ADJ
eblip-30291	19	18	libraries	library	NOUN
eblip-30291	19	19	were	be	AUX
eblip-30291	19	20	closed	close	VERB
eblip-30291	19	21	and	and	CCONJ
eblip-30291	19	22	chat	chat	VERB
eblip-30291	19	23	reference	reference	NOUN
eblip-30291	19	24	was	be	AUX
eblip-30291	19	25	perceived	perceive	VERB
eblip-30291	19	26	by	by	ADP
eblip-30291	19	27	most	most	ADJ
eblip-30291	19	28	libraries	library	NOUN
eblip-30291	19	29	as	as	ADP
eblip-30291	19	30	the	the	DET
eblip-30291	19	31	primary	primary	ADJ
eblip-30291	19	32	means	mean	NOUN
eblip-30291	19	33	of	of	ADP
eblip-30291	19	34	service	service	NOUN
eblip-30291	19	35	provision	provision	NOUN
eblip-30291	19	36	.	.	PUNCT
eblip-30291	20	1	this	this	DET
eblip-30291	20	2	shift	shift	NOUN
eblip-30291	20	3	is	be	AUX
eblip-30291	20	4	described	describe	VERB
eblip-30291	20	5	by	by	ADP
eblip-30291	20	6	hervieux	hervieux	PROPN
eblip-30291	20	7	(	(	PUNCT
eblip-30291	20	8	2021	2021	NUM
eblip-30291	20	9	)	)	PUNCT
eblip-30291	20	10	as	as	ADP
eblip-30291	20	11	moving	move	VERB
eblip-30291	20	12	chat	chat	NOUN
eblip-30291	20	13	reference	reference	NOUN
eblip-30291	20	14	from	from	ADP
eblip-30291	20	15	the	the	DET
eblip-30291	20	16	margins	margin	NOUN
eblip-30291	20	17	of	of	ADP
eblip-30291	20	18	a	a	DET
eblip-30291	20	19	service	service	NOUN
eblip-30291	20	20	model	model	NOUN
eblip-30291	20	21	to	to	ADP
eblip-30291	20	22	a	a	DET
eblip-30291	20	23	“	"	PUNCT
eblip-30291	20	24	vital	vital	ADJ
eblip-30291	20	25	community	community	NOUN
eblip-30291	20	26	service	service	NOUN
eblip-30291	20	27	in	in	ADP
eblip-30291	20	28	a	a	DET
eblip-30291	20	29	time	time	NOUN
eblip-30291	20	30	of	of	ADP
eblip-30291	20	31	great	great	ADJ
eblip-30291	20	32	uncertainty	uncertainty	NOUN
eblip-30291	20	33	”	"	PUNCT
eblip-30291	20	34	(	(	PUNCT
eblip-30291	20	35	p.	p.	NOUN
eblip-30291	20	36	267	267	NUM
eblip-30291	20	37	)	)	PUNCT
eblip-30291	20	38	,	,	PUNCT
eblip-30291	20	39	a	a	DET
eblip-30291	20	40	sentiment	sentiment	NOUN
eblip-30291	20	41	echoed	echo	VERB
eblip-30291	20	42	by	by	ADP
eblip-30291	20	43	radford	radford	PROPN
eblip-30291	20	44	et	et	PROPN
eblip-30291	20	45	al	al	PROPN
eblip-30291	20	46	.	.	PROPN
eblip-30291	21	1	(	(	PUNCT
eblip-30291	21	2	2021	2021	NUM
eblip-30291	21	3	)	)	PUNCT
eblip-30291	21	4	who	who	PRON
eblip-30291	21	5	describe	describe	VERB
eblip-30291	21	6	chat	chat	NOUN
eblip-30291	21	7	during	during	ADP
eblip-30291	21	8	the	the	DET
eblip-30291	21	9	pandemic	pandemic	NOUN
eblip-30291	21	10	as	as	ADP
eblip-30291	21	11	a	a	DET
eblip-30291	21	12	“	"	PUNCT
eblip-30291	21	13	premier	premier	ADJ
eblip-30291	21	14	essential	essential	ADJ
eblip-30291	21	15	user	user	NOUN
eblip-30291	21	16	service	service	PROPN
eblip-30291	21	17	”	"	PUNCT
eblip-30291	21	18	(	(	PUNCT
eblip-30291	21	19	p.	p.	NOUN
eblip-30291	21	20	106	106	NUM
eblip-30291	21	21	)	)	PUNCT
eblip-30291	21	22	.	.	PUNCT
eblip-30291	21	23	  	  	SPACE
eblip-30291	22	1	the	the	DET
eblip-30291	22	2	long	long	ADJ
eblip-30291	22	3	-	-	PUNCT
eblip-30291	22	4	term	term	NOUN
eblip-30291	22	5	closure	closure	NOUN
eblip-30291	22	6	of	of	ADP
eblip-30291	22	7	academic	academic	ADJ
eblip-30291	22	8	libraries	library	NOUN
eblip-30291	22	9	in	in	ADP
eblip-30291	22	10	british	british	PROPN
eblip-30291	22	11	columbia	columbia	PROPN
eblip-30291	22	12	was	be	AUX
eblip-30291	22	13	unprecedented	unprecedented	ADJ
eblip-30291	22	14	,	,	PUNCT
eblip-30291	22	15	with	with	ADP
eblip-30291	22	16	many	many	ADJ
eblip-30291	22	17	libraries	library	NOUN
eblip-30291	22	18	remaining	remain	VERB
eblip-30291	22	19	closed	closed	ADJ
eblip-30291	22	20	for	for	ADP
eblip-30291	22	21	up	up	ADP
eblip-30291	22	22	to	to	PART
eblip-30291	22	23	18	18	NUM
eblip-30291	22	24	months	month	NOUN
eblip-30291	22	25	(	(	PUNCT
eblip-30291	22	26	bc	bc	PROPN
eblip-30291	22	27	eln	eln	PROPN
eblip-30291	22	28	,	,	PUNCT
eblip-30291	22	29	2021	2021	NUM
eblip-30291	22	30	)	)	PUNCT
eblip-30291	22	31	.	.	PUNCT
eblip-30291	23	1	during	during	ADP
eblip-30291	23	2	the	the	DET
eblip-30291	23	3	height	height	NOUN
eblip-30291	23	4	of	of	ADP
eblip-30291	23	5	the	the	DET
eblip-30291	23	6	pandemic	pandemic	ADJ
eblip-30291	23	7	,	,	PUNCT
eblip-30291	23	8	demand	demand	NOUN
eblip-30291	23	9	for	for	ADP
eblip-30291	23	10	askaway	askaway	NOUN
eblip-30291	23	11	chat	chat	PROPN
eblip-30291	23	12	reference	reference	NOUN
eblip-30291	23	13	services	service	NOUN
eblip-30291	23	14	increased	increase	VERB
eblip-30291	23	15	by	by	ADP
eblip-30291	23	16	62	62	NUM
eblip-30291	23	17	%	%	NOUN
eblip-30291	23	18	over	over	ADP
eblip-30291	23	19	pre	pre	ADJ
eblip-30291	23	20	-	-	ADJ
eblip-30291	23	21	pandemic	pandemic	ADJ
eblip-30291	23	22	years	year	NOUN
eblip-30291	23	23	.	.	PUNCT
eblip-30291	24	1	post	post	ADJ
eblip-30291	24	2	-	-	ADJ
eblip-30291	24	3	secondary	secondary	ADJ
eblip-30291	24	4	students	student	NOUN
eblip-30291	24	5	also	also	ADV
eblip-30291	24	6	reported	report	VERB
eblip-30291	24	7	severe	severe	ADJ
eblip-30291	24	8	disruptions	disruption	NOUN
eblip-30291	24	9	in	in	ADP
eblip-30291	24	10	their	their	PRON
eblip-30291	24	11	studies	study	NOUN
eblip-30291	24	12	,	,	PUNCT
eblip-30291	24	13	finances	finance	NOUN
eblip-30291	24	14	and	and	CCONJ
eblip-30291	24	15	career	career	NOUN
eblip-30291	24	16	plans	plan	NOUN
eblip-30291	24	17	(	(	PUNCT
eblip-30291	24	18	statistics	statistics	PROPN
eblip-30291	24	19	canada	canada	PROPN
eblip-30291	24	20	,	,	PUNCT
eblip-30291	24	21	2020	2020	NUM
eblip-30291	24	22	)	)	PUNCT
eblip-30291	24	23	.	.	PUNCT
eblip-30291	25	1	foreshadowing	foreshadow	VERB
eblip-30291	25	2	our	our	PRON
eblip-30291	25	3	findings	finding	NOUN
eblip-30291	25	4	,	,	PUNCT
eblip-30291	25	5	lapidus	lapidus	PROPN
eblip-30291	25	6	(	(	PUNCT
eblip-30291	25	7	2022	2022	NUM
eblip-30291	25	8	)	)	PUNCT
eblip-30291	25	9	and	and	CCONJ
eblip-30291	25	10	watson	watson	PROPN
eblip-30291	25	11	(	(	PUNCT
eblip-30291	25	12	2022	2022	NUM
eblip-30291	25	13	)	)	PUNCT
eblip-30291	25	14	nonetheless	nonetheless	ADV
eblip-30291	25	15	found	find	VERB
eblip-30291	25	16	that	that	SCONJ
eblip-30291	25	17	“	"	PUNCT
eblip-30291	25	18	for	for	ADP
eblip-30291	25	19	some	some	DET
eblip-30291	25	20	institutions	institution	NOUN
eblip-30291	25	21	at	at	ADP
eblip-30291	25	22	least	least	ADJ
eblip-30291	25	23	,	,	PUNCT
eblip-30291	25	24	the	the	DET
eblip-30291	25	25	existing	exist	VERB
eblip-30291	25	26	online	online	ADJ
eblip-30291	25	27	reference	reference	NOUN
eblip-30291	25	28	infrastructure	infrastructure	NOUN
eblip-30291	25	29	was	be	AUX
eblip-30291	25	30	capable	capable	ADJ
eblip-30291	25	31	of	of	ADP
eblip-30291	25	32	absorbing	absorb	VERB
eblip-30291	25	33	the	the	DET
eblip-30291	25	34	demand	demand	NOUN
eblip-30291	25	35	during	during	ADP
eblip-30291	25	36	the	the	DET
eblip-30291	25	37	pandemic	pandemic	ADJ
eblip-30291	25	38	”	"	PUNCT
eblip-30291	25	39	(	(	PUNCT
eblip-30291	25	40	watson	watson	NOUN
eblip-30291	25	41	,	,	PUNCT
eblip-30291	25	42	2022	2022	NUM
eblip-30291	25	43	,	,	PUNCT
eblip-30291	25	44	p.11	p.11	NOUN
eblip-30291	25	45	)	)	PUNCT
eblip-30291	25	46	.	.	PUNCT
eblip-30291	25	47	  	  	SPACE
eblip-30291	26	1	in	in	ADP
eblip-30291	26	2	order	order	NOUN
eblip-30291	26	3	to	to	PART
eblip-30291	26	4	address	address	VERB
eblip-30291	26	5	the	the	DET
eblip-30291	26	6	pandemic	pandemic	ADJ
eblip-30291	26	7	-	-	PUNCT
eblip-30291	26	8	specific	specific	ADJ
eblip-30291	26	9	questions	question	NOUN
eblip-30291	26	10	that	that	PRON
eblip-30291	26	11	we	we	PRON
eblip-30291	26	12	had	have	VERB
eblip-30291	26	13	of	of	ADP
eblip-30291	26	14	the	the	DET
eblip-30291	26	15	dataset	dataset	NOUN
eblip-30291	26	16	,	,	PUNCT
eblip-30291	26	17	the	the	DET
eblip-30291	26	18	standard	standard	ADJ
eblip-30291	26	19	practice	practice	NOUN
eblip-30291	26	20	of	of	ADP
eblip-30291	26	21	comparing	compare	VERB
eblip-30291	26	22	academic	academic	ADJ
eblip-30291	26	23	years	year	NOUN
eblip-30291	26	24	was	be	AUX
eblip-30291	26	25	deemed	deem	VERB
eblip-30291	26	26	to	to	PART
eblip-30291	26	27	be	be	AUX
eblip-30291	26	28	inadequate	inadequate	ADJ
eblip-30291	26	29	.	.	PUNCT
eblip-30291	27	1	as	as	ADP
eblip-30291	27	2	such	such	ADJ
eblip-30291	27	3	,	,	PUNCT
eblip-30291	27	4	we	we	PRON
eblip-30291	27	5	created	create	VERB
eblip-30291	27	6	a	a	DET
eblip-30291	27	7	timeline	timeline	NOUN
eblip-30291	27	8	for	for	ADP
eblip-30291	27	9	analysis	analysis	NOUN
eblip-30291	27	10	tied	tie	VERB
eblip-30291	27	11	to	to	ADP
eblip-30291	27	12	key	key	ADJ
eblip-30291	27	13	dates	date	NOUN
eblip-30291	27	14	in	in	ADP
eblip-30291	27	15	the	the	DET
eblip-30291	27	16	pandemic	pandemic	NOUN
eblip-30291	27	17	.	.	PUNCT
eblip-30291	28	1	september	september	PROPN
eblip-30291	28	2	2019	2019	NUM
eblip-30291	28	3	through	through	ADP
eblip-30291	28	4	march	march	PROPN
eblip-30291	28	5	2020	2020	NUM
eblip-30291	28	6	is	be	AUX
eblip-30291	28	7	the	the	DET
eblip-30291	28	8	pre	pre	ADJ
eblip-30291	28	9	-	-	ADJ
eblip-30291	28	10	pandemic	pandemic	ADJ
eblip-30291	28	11	timeline	timeline	NOUN
eblip-30291	28	12	;	;	PUNCT
eblip-30291	28	13	the	the	DET
eblip-30291	28	14	pandemic	pandemic	NOUN
eblip-30291	28	15	was	be	AUX
eblip-30291	28	16	declared	declare	VERB
eblip-30291	28	17	on	on	ADP
eblip-30291	28	18	march	march	PROPN
eblip-30291	28	19	11	11	NUM
eblip-30291	28	20	,	,	PUNCT
eblip-30291	28	21	2020	2020	NUM
eblip-30291	28	22	,	,	PUNCT
eblip-30291	28	23	and	and	CCONJ
eblip-30291	28	24	bc	bc	VERB
eblip-30291	28	25	post	post	ADJ
eblip-30291	28	26	-	-	ADJ
eblip-30291	28	27	secondary	secondary	ADJ
eblip-30291	28	28	institutions	institution	NOUN
eblip-30291	28	29	closed	close	VERB
eblip-30291	28	30	on	on	ADP
eblip-30291	28	31	different	different	ADJ
eblip-30291	28	32	dates	date	NOUN
eblip-30291	28	33	throughout	throughout	ADP
eblip-30291	28	34	the	the	DET
eblip-30291	28	35	month	month	NOUN
eblip-30291	28	36	.	.	PUNCT
eblip-30291	29	1	april	april	PROPN
eblip-30291	29	2	2020	2020	NUM
eblip-30291	29	3	through	through	ADP
eblip-30291	29	4	december	december	PROPN
eblip-30291	29	5	2020	2020	NUM
eblip-30291	29	6	is	be	AUX
eblip-30291	29	7	the	the	DET
eblip-30291	29	8	main	main	ADJ
eblip-30291	29	9	pandemic	pandemic	ADJ
eblip-30291	29	10	period	period	NOUN
eblip-30291	29	11	when	when	SCONJ
eblip-30291	29	12	institutions	institution	NOUN
eblip-30291	29	13	were	be	AUX
eblip-30291	29	14	fully	fully	ADV
eblip-30291	29	15	online	online	ADJ
eblip-30291	29	16	and	and	CCONJ
eblip-30291	29	17	library	library	ADJ
eblip-30291	29	18	buildings	building	NOUN
eblip-30291	29	19	were	be	AUX
eblip-30291	29	20	primarily	primarily	ADV
eblip-30291	29	21	closed	close	VERB
eblip-30291	29	22	.	.	PUNCT
eblip-30291	30	1	january	january	PROPN
eblip-30291	30	2	2021	2021	NUM
eblip-30291	30	3	through	through	ADP
eblip-30291	30	4	august	august	PROPN
eblip-30291	30	5	2021	2021	NUM
eblip-30291	30	6	represents	represent	VERB
eblip-30291	30	7	a	a	DET
eblip-30291	30	8	lessening	lessening	NOUN
eblip-30291	30	9	of	of	ADP
eblip-30291	30	10	restrictions	restriction	NOUN
eblip-30291	30	11	in	in	ADP
eblip-30291	30	12	bc	bc	PROPN
eblip-30291	30	13	and	and	CCONJ
eblip-30291	30	14	the	the	DET
eblip-30291	30	15	reopening	reopening	NOUN
eblip-30291	30	16	of	of	ADP
eblip-30291	30	17	libraries	library	NOUN
eblip-30291	30	18	on	on	ADP
eblip-30291	30	19	different	different	ADJ
eblip-30291	30	20	dates	date	NOUN
eblip-30291	30	21	in	in	ADP
eblip-30291	30	22	advance	advance	NOUN
eblip-30291	30	23	of	of	ADP
eblip-30291	30	24	the	the	DET
eblip-30291	30	25	2021	2021	NUM
eblip-30291	30	26	-	-	SYM
eblip-30291	30	27	2022	2022	NUM
eblip-30291	30	28	academic	academic	ADJ
eblip-30291	30	29	year	year	NOUN
eblip-30291	30	30	;	;	PUNCT
eblip-30291	30	31	we	we	PRON
eblip-30291	30	32	refer	refer	VERB
eblip-30291	30	33	to	to	ADP
eblip-30291	30	34	this	this	DET
eblip-30291	30	35	period	period	NOUN
eblip-30291	30	36	as	as	ADP
eblip-30291	30	37	late	late	ADJ
eblip-30291	30	38	pandemic	pandemic	ADJ
eblip-30291	30	39	.	.	PUNCT
eblip-30291	31	1	the	the	DET
eblip-30291	31	2	natural	natural	ADJ
eblip-30291	31	3	ebb	ebb	NOUN
eblip-30291	31	4	and	and	CCONJ
eblip-30291	31	5	flow	flow	NOUN
eblip-30291	31	6	of	of	ADP
eblip-30291	31	7	the	the	DET
eblip-30291	31	8	academic	academic	ADJ
eblip-30291	31	9	year	year	NOUN
eblip-30291	31	10	is	be	AUX
eblip-30291	31	11	not	not	PART
eblip-30291	31	12	reflected	reflect	VERB
eblip-30291	31	13	in	in	ADP
eblip-30291	31	14	the	the	DET
eblip-30291	31	15	pandemic	pandemic	ADJ
eblip-30291	31	16	timelines	timeline	NOUN
eblip-30291	31	17	and	and	CCONJ
eblip-30291	31	18	each	each	DET
eblip-30291	31	19	time	time	NOUN
eblip-30291	31	20	period	period	NOUN
eblip-30291	31	21	includes	include	VERB
eblip-30291	31	22	regular	regular	ADJ
eblip-30291	31	23	term	term	NOUN
eblip-30291	31	24	peaks	peak	NOUN
eblip-30291	31	25	and	and	CCONJ
eblip-30291	31	26	intersession	intersession	NOUN
eblip-30291	31	27	breaks	break	NOUN
eblip-30291	31	28	.	.	PUNCT
eblip-30291	31	29	  	  	SPACE
eblip-30291	32	1	literature	literature	PROPN
eblip-30291	32	2	review	review	NOUN
eblip-30291	32	3	  	  	SPACE
eblip-30291	32	4	academic	academic	ADJ
eblip-30291	32	5	library	library	NOUN
eblip-30291	32	6	chat	chat	VERB
eblip-30291	32	7	reference	reference	NOUN
eblip-30291	32	8	analysis	analysis	NOUN
eblip-30291	32	9	  	  	SPACE
eblip-30291	32	10	virtual	virtual	ADJ
eblip-30291	32	11	reference	reference	NOUN
eblip-30291	32	12	is	be	AUX
eblip-30291	32	13	defined	define	VERB
eblip-30291	32	14	as	as	ADP
eblip-30291	32	15	a	a	DET
eblip-30291	32	16	“	"	PUNCT
eblip-30291	32	17	reference	reference	NOUN
eblip-30291	32	18	service	service	NOUN
eblip-30291	32	19	initiated	initiate	VERB
eblip-30291	32	20	electronically	electronically	ADV
eblip-30291	32	21	for	for	ADP
eblip-30291	32	22	which	which	PRON
eblip-30291	32	23	patrons	patron	NOUN
eblip-30291	32	24	employ	employ	VERB
eblip-30291	32	25	technology	technology	NOUN
eblip-30291	32	26	to	to	PART
eblip-30291	32	27	communicate	communicate	VERB
eblip-30291	32	28	with	with	ADP
eblip-30291	32	29	public	public	ADJ
eblip-30291	32	30	services	service	NOUN
eblip-30291	32	31	staff	staff	NOUN
eblip-30291	32	32	without	without	ADP
eblip-30291	32	33	being	be	AUX
eblip-30291	32	34	physically	physically	ADV
eblip-30291	32	35	present	present	ADJ
eblip-30291	32	36	”	"	PUNCT
eblip-30291	32	37	(	(	PUNCT
eblip-30291	32	38	reference	reference	NOUN
eblip-30291	32	39	and	and	CCONJ
eblip-30291	32	40	user	user	NOUN
eblip-30291	32	41	services	services	PROPN
eblip-30291	32	42	association	association	PROPN
eblip-30291	32	43	,	,	PUNCT
eblip-30291	32	44	2017	2017	NUM
eblip-30291	32	45	)	)	PUNCT
eblip-30291	32	46	.	.	PUNCT
eblip-30291	33	1	academic	academic	ADJ
eblip-30291	33	2	library	library	PROPN
eblip-30291	33	3	virtual	virtual	ADJ
eblip-30291	33	4	reference	reference	NOUN
eblip-30291	33	5	services	service	NOUN
eblip-30291	33	6	began	begin	VERB
eblip-30291	33	7	in	in	ADP
eblip-30291	33	8	the	the	DET
eblip-30291	33	9	1990s	1990	NOUN
eblip-30291	33	10	and	and	CCONJ
eblip-30291	33	11	were	be	AUX
eblip-30291	33	12	in	in	ADP
eblip-30291	33	13	widespread	widespread	ADJ
eblip-30291	33	14	use	use	NOUN
eblip-30291	33	15	by	by	ADP
eblip-30291	33	16	the	the	DET
eblip-30291	33	17	2000s	2000s	NUM
eblip-30291	33	18	,	,	PUNCT
eblip-30291	33	19	allowing	allow	VERB
eblip-30291	33	20	services	service	NOUN
eblip-30291	33	21	to	to	PART
eblip-30291	33	22	reach	reach	VERB
eblip-30291	33	23	users	user	NOUN
eblip-30291	33	24	at	at	ADP
eblip-30291	33	25	their	their	PRON
eblip-30291	33	26	point	point	NOUN
eblip-30291	33	27	of	of	ADP
eblip-30291	33	28	need	need	NOUN
eblip-30291	33	29	(	(	PUNCT
eblip-30291	33	30	francoeur	francoeur	NOUN
eblip-30291	33	31	,	,	PUNCT
eblip-30291	33	32	2001	2001	NUM
eblip-30291	33	33	;	;	PUNCT
eblip-30291	33	34	sloan	sloan	PROPN
eblip-30291	33	35	,	,	PUNCT
eblip-30291	33	36	1998	1998	NUM
eblip-30291	33	37	)	)	PUNCT
eblip-30291	33	38	.	.	PUNCT
eblip-30291	34	1	research	research	NOUN
eblip-30291	34	2	has	have	AUX
eblip-30291	34	3	found	find	VERB
eblip-30291	34	4	that	that	SCONJ
eblip-30291	34	5	chat	chat	PROPN
eblip-30291	34	6	services	service	NOUN
eblip-30291	34	7	have	have	AUX
eblip-30291	34	8	resulted	result	VERB
eblip-30291	34	9	in	in	ADP
eblip-30291	34	10	a	a	DET
eblip-30291	34	11	decrease	decrease	NOUN
eblip-30291	34	12	in	in	ADP
eblip-30291	34	13	library	library	NOUN
eblip-30291	34	14	in	in	ADP
eblip-30291	34	15	-	-	PUNCT
eblip-30291	34	16	person	person	NOUN
eblip-30291	34	17	visits	visit	NOUN
eblip-30291	34	18	as	as	ADP
eblip-30291	34	19	more	more	ADJ
eblip-30291	34	20	people	people	NOUN
eblip-30291	34	21	access	access	NOUN
eblip-30291	34	22	web	web	NOUN
eblip-30291	34	23	resources	resource	NOUN
eblip-30291	34	24	on	on	ADP
eblip-30291	34	25	home	home	NOUN
eblip-30291	34	26	computers	computer	NOUN
eblip-30291	34	27	(	(	PUNCT
eblip-30291	34	28	francoeur	francoeur	NOUN
eblip-30291	34	29	,	,	PUNCT
eblip-30291	34	30	2001	2001	NUM
eblip-30291	34	31	;	;	PUNCT
eblip-30291	34	32	harlow	harlow	NOUN
eblip-30291	34	33	,	,	PUNCT
eblip-30291	34	34	2021	2021	NUM
eblip-30291	34	35	)	)	PUNCT
eblip-30291	34	36	.	.	PUNCT
eblip-30291	35	1	with	with	ADP
eblip-30291	35	2	physical	physical	ADJ
eblip-30291	35	3	space	space	NOUN
eblip-30291	35	4	closures	closure	NOUN
eblip-30291	35	5	and	and	CCONJ
eblip-30291	35	6	public	public	ADJ
eblip-30291	35	7	safety	safety	NOUN
eblip-30291	35	8	measures	measure	NOUN
eblip-30291	35	9	being	be	AUX
eblip-30291	35	10	implemented	implement	VERB
eblip-30291	35	11	by	by	ADP
eblip-30291	35	12	libraries	library	NOUN
eblip-30291	35	13	during	during	ADP
eblip-30291	35	14	the	the	DET
eblip-30291	35	15	covid-19	covid-19	PROPN
eblip-30291	35	16	pandemic	pandemic	NOUN
eblip-30291	35	17	,	,	PUNCT
eblip-30291	35	18	reliance	reliance	NOUN
eblip-30291	35	19	on	on	ADP
eblip-30291	35	20	chat	chat	PROPN
eblip-30291	35	21	reference	reference	NOUN
eblip-30291	35	22	increased	increase	VERB
eblip-30291	35	23	which	which	PRON
eblip-30291	35	24	resulted	result	VERB
eblip-30291	35	25	in	in	ADP
eblip-30291	35	26	a	a	DET
eblip-30291	35	27	renewed	renew	VERB
eblip-30291	35	28	urgency	urgency	NOUN
eblip-30291	35	29	to	to	PART
eblip-30291	35	30	examine	examine	VERB
eblip-30291	35	31	this	this	DET
eblip-30291	35	32	topic	topic	NOUN
eblip-30291	35	33	(	(	PUNCT
eblip-30291	35	34	de	de	X
eblip-30291	35	35	groote	groote	PROPN
eblip-30291	35	36	&	&	CCONJ
eblip-30291	35	37	scoulas	scoula	NOUN
eblip-30291	35	38	,	,	PUNCT
eblip-30291	35	39	2021	2021	NUM
eblip-30291	35	40	;	;	PUNCT
eblip-30291	35	41	hervieux	hervieux	PROPN
eblip-30291	35	42	,	,	PUNCT
eblip-30291	35	43	2021	2021	NUM
eblip-30291	35	44	;	;	PUNCT
eblip-30291	35	45	kathuria	kathuria	PROPN
eblip-30291	35	46	,	,	PUNCT
eblip-30291	35	47	2021	2021	NUM
eblip-30291	35	48	)	)	PUNCT
eblip-30291	35	49	.	.	PUNCT
eblip-30291	36	1	while	while	SCONJ
eblip-30291	36	2	there	there	PRON
eblip-30291	36	3	are	be	VERB
eblip-30291	36	4	many	many	ADJ
eblip-30291	36	5	studies	study	NOUN
eblip-30291	36	6	evaluating	evaluate	VERB
eblip-30291	36	7	different	different	ADJ
eblip-30291	36	8	aspects	aspect	NOUN
eblip-30291	36	9	of	of	ADP
eblip-30291	36	10	chat	chat	NOUN
eblip-30291	36	11	reference	reference	NOUN
eblip-30291	36	12	,	,	PUNCT
eblip-30291	36	13	this	this	DET
eblip-30291	36	14	literature	literature	NOUN
eblip-30291	36	15	review	review	NOUN
eblip-30291	36	16	is	be	AUX
eblip-30291	36	17	focused	focus	VERB
eblip-30291	36	18	on	on	ADP
eblip-30291	36	19	methodological	methodological	ADJ
eblip-30291	36	20	approaches	approach	NOUN
eblip-30291	36	21	for	for	ADP
eblip-30291	36	22	unearthing	unearth	VERB
eblip-30291	36	23	meaning	meaning	NOUN
eblip-30291	36	24	and	and	CCONJ
eblip-30291	36	25	evaluating	evaluate	VERB
eblip-30291	36	26	language	language	NOUN
eblip-30291	36	27	in	in	ADP
eblip-30291	36	28	academic	academic	ADJ
eblip-30291	36	29	library	library	NOUN
eblip-30291	36	30	chat	chat	VERB
eblip-30291	36	31	transcripts	transcript	NOUN
eblip-30291	36	32	.	.	PUNCT
eblip-30291	36	33	  	  	SPACE
eblip-30291	36	34	in	in	ADP
eblip-30291	36	35	an	an	DET
eblip-30291	36	36	effort	effort	NOUN
eblip-30291	36	37	to	to	PART
eblip-30291	36	38	discover	discover	VERB
eblip-30291	36	39	and	and	CCONJ
eblip-30291	36	40	understand	understand	VERB
eblip-30291	36	41	the	the	DET
eblip-30291	36	42	complex	complex	ADJ
eblip-30291	36	43	behaviors	behavior	NOUN
eblip-30291	36	44	,	,	PUNCT
eblip-30291	36	45	experiences	experience	NOUN
eblip-30291	36	46	,	,	PUNCT
eblip-30291	36	47	and	and	CCONJ
eblip-30291	36	48	interactions	interaction	NOUN
eblip-30291	36	49	between	between	ADP
eblip-30291	36	50	virtual	virtual	ADJ
eblip-30291	36	51	reference	reference	NOUN
eblip-30291	36	52	chat	chat	VERB
eblip-30291	36	53	users	user	NOUN
eblip-30291	36	54	and	and	CCONJ
eblip-30291	36	55	librarians	librarian	NOUN
eblip-30291	36	56	,	,	PUNCT
eblip-30291	36	57	chat	chat	VERB
eblip-30291	36	58	transcript	transcript	NOUN
eblip-30291	36	59	analysis	analysis	NOUN
eblip-30291	36	60	has	have	AUX
eblip-30291	36	61	moved	move	VERB
eblip-30291	36	62	beyond	beyond	ADP
eblip-30291	36	63	usage	usage	NOUN
eblip-30291	36	64	statistics	statistic	NOUN
eblip-30291	36	65	and	and	CCONJ
eblip-30291	36	66	standardized	standardized	ADJ
eblip-30291	36	67	question	question	NOUN
eblip-30291	36	68	tagging	tag	VERB
eblip-30291	36	69	to	to	ADP
eblip-30291	36	70	a	a	DET
eblip-30291	36	71	more	more	ADV
eblip-30291	36	72	contextualized	contextualized	ADJ
eblip-30291	36	73	examination	examination	NOUN
eblip-30291	36	74	of	of	ADP
eblip-30291	36	75	transcripts	transcript	NOUN
eblip-30291	36	76	using	use	VERB
eblip-30291	36	77	transcript	transcript	NOUN
eblip-30291	36	78	-	-	PUNCT
eblip-30291	36	79	harvested	harvest	VERB
eblip-30291	36	80	data	data	NOUN
eblip-30291	36	81	-	-	PUNCT
eblip-30291	36	82	based	base	VERB
eblip-30291	36	83	topic	topic	NOUN
eblip-30291	36	84	modeling	modeling	NOUN
eblip-30291	36	85	,	,	PUNCT
eblip-30291	36	86	sentiment	sentiment	NOUN
eblip-30291	36	87	analysis	analysis	NOUN
eblip-30291	36	88	,	,	PUNCT
eblip-30291	36	89	and	and	CCONJ
eblip-30291	36	90	visualizations	visualization	NOUN
eblip-30291	36	91	(	(	PUNCT
eblip-30291	36	92	wang	wang	PROPN
eblip-30291	36	93	2022	2022	NUM
eblip-30291	36	94	,	,	PUNCT
eblip-30291	36	95	chen	chen	PROPN
eblip-30291	36	96	&	&	CCONJ
eblip-30291	36	97	wang	wang	PROPN
eblip-30291	36	98	,	,	PUNCT
eblip-30291	36	99	2019	2019	NUM
eblip-30291	36	100	;	;	PUNCT
eblip-30291	36	101	ozeran	ozeran	PROPN
eblip-30291	36	102	&	&	CCONJ
eblip-30291	36	103	martin	martin	PROPN
eblip-30291	36	104	,	,	PUNCT
eblip-30291	36	105	2019	2019	NUM
eblip-30291	36	106	)	)	PUNCT
eblip-30291	36	107	.	.	PUNCT
eblip-30291	37	1	this	this	DET
eblip-30291	37	2	developing	develop	VERB
eblip-30291	37	3	analysis	analysis	NOUN
eblip-30291	37	4	trend	trend	NOUN
eblip-30291	37	5	has	have	VERB
eblip-30291	37	6	technical	technical	ADJ
eblip-30291	37	7	limitations	limitation	NOUN
eblip-30291	37	8	in	in	ADP
eblip-30291	37	9	its	its	PRON
eblip-30291	37	10	implementation	implementation	NOUN
eblip-30291	37	11	and	and	CCONJ
eblip-30291	37	12	the	the	DET
eblip-30291	37	13	lack	lack	NOUN
eblip-30291	37	14	of	of	ADP
eblip-30291	37	15	a	a	DET
eblip-30291	37	16	standardization	standardization	NOUN
eblip-30291	37	17	for	for	ADP
eblip-30291	37	18	evaluation	evaluation	NOUN
eblip-30291	37	19	(	(	PUNCT
eblip-30291	37	20	chen	chen	PROPN
eblip-30291	37	21	,	,	PUNCT
eblip-30291	37	22	2019	2019	NUM
eblip-30291	37	23	;	;	PUNCT
eblip-30291	37	24	grabarek	grabarek	PROPN
eblip-30291	37	25	&	&	CCONJ
eblip-30291	37	26	sobel	sobel	PROPN
eblip-30291	37	27	,	,	PUNCT
eblip-30291	37	28	2012	2012	NUM
eblip-30291	37	29	;	;	PUNCT
eblip-30291	37	30	harlow	harlow	NOUN
eblip-30291	37	31	,	,	PUNCT
eblip-30291	37	32	2021	2021	NUM
eblip-30291	37	33	;	;	PUNCT
eblip-30291	37	34	kathuria	kathuria	PROPN
eblip-30291	37	35	,	,	PUNCT
eblip-30291	37	36	2021	2021	NUM
eblip-30291	37	37	;	;	PUNCT
eblip-30291	37	38	ozeran	ozeran	PROPN
eblip-30291	37	39	&	&	CCONJ
eblip-30291	37	40	martin	martin	PROPN
eblip-30291	37	41	,	,	PUNCT
eblip-30291	37	42	2019	2019	NUM
eblip-30291	37	43	)	)	PUNCT
eblip-30291	37	44	.	.	PUNCT
eblip-30291	38	1	grabarek	grabarek	PROPN
eblip-30291	38	2	and	and	CCONJ
eblip-30291	38	3	sobel	sobel	PROPN
eblip-30291	38	4	(	(	PUNCT
eblip-30291	38	5	2012	2012	NUM
eblip-30291	38	6	)	)	PUNCT
eblip-30291	38	7	highlight	highlight	VERB
eblip-30291	38	8	the	the	DET
eblip-30291	38	9	challenges	challenge	NOUN
eblip-30291	38	10	of	of	ADP
eblip-30291	38	11	anonymous	anonymous	ADJ
eblip-30291	38	12	data	datum	NOUN
eblip-30291	38	13	in	in	ADP
eblip-30291	38	14	evaluating	evaluate	VERB
eblip-30291	38	15	social	social	ADJ
eblip-30291	38	16	and	and	CCONJ
eblip-30291	38	17	emotional	emotional	ADJ
eblip-30291	38	18	meaning	meaning	NOUN
eblip-30291	38	19	.	.	PUNCT
eblip-30291	39	1	further	further	ADJ
eblip-30291	39	2	exploration	exploration	NOUN
eblip-30291	39	3	with	with	ADP
eblip-30291	39	4	larger	large	ADJ
eblip-30291	39	5	datasets	dataset	NOUN
eblip-30291	39	6	and	and	CCONJ
eblip-30291	39	7	chat	chat	VERB
eblip-30291	39	8	transcripts	transcript	NOUN
eblip-30291	39	9	over	over	ADP
eblip-30291	39	10	longer	long	ADV
eblip-30291	39	11	and	and	CCONJ
eblip-30291	39	12	various	various	ADJ
eblip-30291	39	13	date	date	NOUN
eblip-30291	39	14	ranges	range	VERB
eblip-30291	39	15	for	for	ADP
eblip-30291	39	16	comparison	comparison	NOUN
eblip-30291	39	17	may	may	AUX
eblip-30291	39	18	elucidate	elucidate	VERB
eblip-30291	39	19	more	more	ADJ
eblip-30291	39	20	areas	area	NOUN
eblip-30291	39	21	of	of	ADP
eblip-30291	39	22	interest	interest	NOUN
eblip-30291	39	23	,	,	PUNCT
eblip-30291	39	24	and	and	CCONJ
eblip-30291	39	25	visualization	visualization	NOUN
eblip-30291	39	26	tools	tool	NOUN
eblip-30291	39	27	will	will	AUX
eblip-30291	39	28	be	be	AUX
eblip-30291	39	29	helpful	helpful	ADJ
eblip-30291	39	30	for	for	ADP
eblip-30291	39	31	analysis	analysis	NOUN
eblip-30291	39	32	(	(	PUNCT
eblip-30291	39	33	chen	chen	PROPN
eblip-30291	39	34	&	&	CCONJ
eblip-30291	39	35	wang	wang	PROPN
eblip-30291	39	36	,	,	PUNCT
eblip-30291	39	37	2019	2019	NUM
eblip-30291	39	38	;	;	PUNCT
eblip-30291	39	39	ozeran	ozeran	PROPN
eblip-30291	39	40	&	&	CCONJ
eblip-30291	39	41	martin	martin	PROPN
eblip-30291	39	42	,	,	PUNCT
eblip-30291	39	43	2019	2019	NUM
eblip-30291	39	44	)	)	PUNCT
eblip-30291	39	45	.	.	PUNCT
eblip-30291	40	1	sharma	sharma	PROPN
eblip-30291	40	2	,	,	PUNCT
eblip-30291	40	3	barrett	barrett	PROPN
eblip-30291	40	4	and	and	CCONJ
eblip-30291	40	5	stapelfeldt	stapelfeldt	PROPN
eblip-30291	40	6	(	(	PUNCT
eblip-30291	40	7	2022	2022	NUM
eblip-30291	40	8	)	)	PUNCT
eblip-30291	40	9	utilize	utilize	VERB
eblip-30291	40	10	a	a	DET
eblip-30291	40	11	python	python	NOUN
eblip-30291	40	12	library	library	NOUN
eblip-30291	40	13	and	and	CCONJ
eblip-30291	40	14	tableau	tableau	PROPN
eblip-30291	40	15	for	for	ADP
eblip-30291	40	16	visualization	visualization	NOUN
eblip-30291	40	17	,	,	PUNCT
eblip-30291	40	18	demonstrating	demonstrate	VERB
eblip-30291	40	19	the	the	DET
eblip-30291	40	20	utility	utility	NOUN
eblip-30291	40	21	of	of	ADP
eblip-30291	40	22	mixed	mixed	ADJ
eblip-30291	40	23	method	method	NOUN
eblip-30291	40	24	analysis	analysis	NOUN
eblip-30291	40	25	.	.	PUNCT
eblip-30291	41	1	walker	walker	PROPN
eblip-30291	41	2	and	and	CCONJ
eblip-30291	41	3	coleman	coleman	PROPN
eblip-30291	41	4	(	(	PUNCT
eblip-30291	41	5	2021	2021	NUM
eblip-30291	41	6	)	)	PUNCT
eblip-30291	41	7	explore	explore	VERB
eblip-30291	41	8	machine	machine	NOUN
eblip-30291	41	9	learning	learning	NOUN
eblip-30291	41	10	as	as	ADP
eblip-30291	41	11	a	a	DET
eblip-30291	41	12	method	method	NOUN
eblip-30291	41	13	for	for	ADP
eblip-30291	41	14	examining	examine	VERB
eblip-30291	41	15	the	the	DET
eblip-30291	41	16	complexity	complexity	NOUN
eblip-30291	41	17	of	of	ADP
eblip-30291	41	18	chats	chat	NOUN
eblip-30291	41	19	with	with	ADP
eblip-30291	41	20	a	a	DET
eblip-30291	41	21	large	large	ADJ
eblip-30291	41	22	dataset	dataset	NOUN
eblip-30291	41	23	.	.	PUNCT
eblip-30291	41	24	  	  	SPACE
eblip-30291	42	1	the	the	DET
eblip-30291	42	2	use	use	NOUN
eblip-30291	42	3	of	of	ADP
eblip-30291	42	4	coding	code	VERB
eblip-30291	42	5	methods	method	NOUN
eblip-30291	42	6	is	be	AUX
eblip-30291	42	7	heavily	heavily	ADV
eblip-30291	42	8	utilized	utilize	VERB
eblip-30291	42	9	in	in	ADP
eblip-30291	42	10	chat	chat	NOUN
eblip-30291	42	11	transcript	transcript	NOUN
eblip-30291	42	12	analysis	analysis	NOUN
eblip-30291	42	13	to	to	PART
eblip-30291	42	14	examine	examine	VERB
eblip-30291	42	15	meaning	meaning	NOUN
eblip-30291	42	16	and	and	CCONJ
eblip-30291	42	17	satisfaction	satisfaction	NOUN
eblip-30291	42	18	,	,	PUNCT
eblip-30291	42	19	yet	yet	CCONJ
eblip-30291	42	20	large	large	ADJ
eblip-30291	42	21	datasets	dataset	NOUN
eblip-30291	42	22	often	often	ADV
eblip-30291	42	23	make	make	VERB
eblip-30291	42	24	this	this	PRON
eblip-30291	42	25	impractical	impractical	ADJ
eblip-30291	42	26	without	without	ADP
eblip-30291	42	27	relying	rely	VERB
eblip-30291	42	28	upon	upon	SCONJ
eblip-30291	42	29	sampling	sample	VERB
eblip-30291	42	30	.	.	PUNCT
eblip-30291	43	1	schiller	schiller	NOUN
eblip-30291	43	2	(	(	PUNCT
eblip-30291	43	3	2016	2016	NUM
eblip-30291	43	4	)	)	PUNCT
eblip-30291	43	5	used	use	VERB
eblip-30291	43	6	the	the	DET
eblip-30291	43	7	cultural	cultural	ADJ
eblip-30291	43	8	-	-	PUNCT
eblip-30291	43	9	historical	historical	ADJ
eblip-30291	43	10	activity	activity	NOUN
eblip-30291	43	11	theory	theory	NOUN
eblip-30291	43	12	framework	framework	NOUN
eblip-30291	43	13	to	to	PART
eblip-30291	43	14	conduct	conduct	VERB
eblip-30291	43	15	their	their	PRON
eblip-30291	43	16	analysis	analysis	NOUN
eblip-30291	43	17	,	,	PUNCT
eblip-30291	43	18	generating	generate	VERB
eblip-30291	43	19	a	a	DET
eblip-30291	43	20	codebook	codebook	NOUN
eblip-30291	43	21	and	and	CCONJ
eblip-30291	43	22	a	a	DET
eblip-30291	43	23	cluster	cluster	NOUN
eblip-30291	43	24	analysis	analysis	NOUN
eblip-30291	43	25	to	to	PART
eblip-30291	43	26	determine	determine	VERB
eblip-30291	43	27	relationships	relationship	NOUN
eblip-30291	43	28	.	.	PUNCT
eblip-30291	44	1	logan	logan	PROPN
eblip-30291	44	2	,	,	PUNCT
eblip-30291	44	3	barrett	barrett	PROPN
eblip-30291	44	4	,	,	PUNCT
eblip-30291	44	5	and	and	CCONJ
eblip-30291	44	6	pagotto	pagotto	NOUN
eblip-30291	44	7	(	(	PUNCT
eblip-30291	44	8	2019	2019	NUM
eblip-30291	44	9	)	)	PUNCT
eblip-30291	44	10	used	use	VERB
eblip-30291	44	11	spss	spss	PROPN
eblip-30291	44	12	to	to	PART
eblip-30291	44	13	code	code	VERB
eblip-30291	44	14	chat	chat	PROPN
eblip-30291	44	15	user	user	NOUN
eblip-30291	44	16	satisfaction	satisfaction	NOUN
eblip-30291	44	17	based	base	VERB
eblip-30291	44	18	on	on	ADP
eblip-30291	44	19	transcripts	transcript	NOUN
eblip-30291	44	20	and	and	CCONJ
eblip-30291	44	21	exit	exit	NOUN
eblip-30291	44	22	surveys	survey	NOUN
eblip-30291	44	23	.	.	PUNCT
eblip-30291	45	1	harlow	harlow	PROPN
eblip-30291	45	2	(	(	PUNCT
eblip-30291	45	3	2021	2021	NUM
eblip-30291	45	4	)	)	PUNCT
eblip-30291	45	5	coded	code	VERB
eblip-30291	45	6	nursing	nursing	NOUN
eblip-30291	45	7	chat	chat	NOUN
eblip-30291	45	8	transcripts	transcript	NOUN
eblip-30291	45	9	using	use	VERB
eblip-30291	45	10	atlas.ti	atlas.ti	NOUN
eblip-30291	45	11	to	to	PART
eblip-30291	45	12	evaluate	evaluate	VERB
eblip-30291	45	13	reference	reference	NOUN
eblip-30291	45	14	efficacy	efficacy	NOUN
eblip-30291	45	15	.	.	PUNCT
eblip-30291	46	1	logan	logan	PROPN
eblip-30291	46	2	and	and	CCONJ
eblip-30291	46	3	barrett	barrett	PROPN
eblip-30291	46	4	(	(	PUNCT
eblip-30291	46	5	2018	2018	NUM
eblip-30291	46	6	)	)	PUNCT
eblip-30291	46	7	coded	code	VERB
eblip-30291	46	8	a	a	DET
eblip-30291	46	9	sample	sample	NOUN
eblip-30291	46	10	of	of	ADP
eblip-30291	46	11	chats	chat	NOUN
eblip-30291	46	12	to	to	PART
eblip-30291	46	13	evaluate	evaluate	VERB
eblip-30291	46	14	the	the	DET
eblip-30291	46	15	relationship	relationship	NOUN
eblip-30291	46	16	between	between	ADP
eblip-30291	46	17	provider	provider	NOUN
eblip-30291	46	18	communication	communication	NOUN
eblip-30291	46	19	style	style	NOUN
eblip-30291	46	20	and	and	CCONJ
eblip-30291	46	21	patron	patron	ADJ
eblip-30291	46	22	willingness	willingness	NOUN
eblip-30291	46	23	to	to	PART
eblip-30291	46	24	return	return	VERB
eblip-30291	46	25	;	;	PUNCT
eblip-30291	46	26	chi	chi	ADJ
eblip-30291	46	27	-	-	PUNCT
eblip-30291	46	28	square	square	ADJ
eblip-30291	46	29	tests	test	NOUN
eblip-30291	46	30	were	be	AUX
eblip-30291	46	31	used	use	VERB
eblip-30291	46	32	to	to	PART
eblip-30291	46	33	assess	assess	VERB
eblip-30291	46	34	this	this	DET
eblip-30291	46	35	relationship	relationship	NOUN
eblip-30291	46	36	.	.	PUNCT
eblip-30291	47	1	kathuria	kathuria	PROPN
eblip-30291	47	2	(	(	PUNCT
eblip-30291	47	3	2021	2021	NUM
eblip-30291	47	4	)	)	PUNCT
eblip-30291	47	5	utilized	utilize	VERB
eblip-30291	47	6	a	a	DET
eblip-30291	47	7	two	two	NUM
eblip-30291	47	8	-	-	PUNCT
eblip-30291	47	9	part	part	NOUN
eblip-30291	47	10	method	method	NOUN
eblip-30291	47	11	of	of	ADP
eblip-30291	47	12	grounded	ground	VERB
eblip-30291	47	13	theory	theory	NOUN
eblip-30291	47	14	tagging	tagging	NOUN
eblip-30291	47	15	followed	follow	VERB
eblip-30291	47	16	by	by	ADP
eblip-30291	47	17	sentiment	sentiment	NOUN
eblip-30291	47	18	analysis	analysis	NOUN
eblip-30291	47	19	using	use	VERB
eblip-30291	47	20	r	r	NOUN
eblip-30291	47	21	to	to	PART
eblip-30291	47	22	evaluate	evaluate	VERB
eblip-30291	47	23	positive	positive	ADJ
eblip-30291	47	24	and	and	CCONJ
eblip-30291	47	25	negative	negative	ADJ
eblip-30291	47	26	sentiments	sentiment	NOUN
eblip-30291	47	27	.	.	PUNCT
eblip-30291	48	1	grounded	ground	VERB
eblip-30291	48	2	theory	theory	NOUN
eblip-30291	48	3	has	have	AUX
eblip-30291	48	4	been	be	AUX
eblip-30291	48	5	used	use	VERB
eblip-30291	48	6	in	in	ADP
eblip-30291	48	7	many	many	ADJ
eblip-30291	48	8	studies	study	NOUN
eblip-30291	48	9	as	as	ADP
eblip-30291	48	10	part	part	NOUN
eblip-30291	48	11	of	of	ADP
eblip-30291	48	12	a	a	DET
eblip-30291	48	13	mixed	mixed	ADJ
eblip-30291	48	14	methods	method	NOUN
eblip-30291	48	15	analysis	analysis	NOUN
eblip-30291	48	16	to	to	PART
eblip-30291	48	17	examine	examine	VERB
eblip-30291	48	18	meaning	meaning	NOUN
eblip-30291	48	19	(	(	PUNCT
eblip-30291	48	20	harlow	harlow	ADJ
eblip-30291	48	21	,	,	PUNCT
eblip-30291	48	22	2021	2021	NUM
eblip-30291	48	23	;	;	PUNCT
eblip-30291	48	24	mungin	mungin	PROPN
eblip-30291	48	25	,	,	PUNCT
eblip-30291	48	26	2017	2017	NUM
eblip-30291	48	27	;	;	PUNCT
eblip-30291	48	28	smith	smith	PROPN
eblip-30291	48	29	et	et	PROPN
eblip-30291	48	30	al	al	PROPN
eblip-30291	48	31	.	.	PROPN
eblip-30291	48	32	,	,	PUNCT
eblip-30291	48	33	2016	2016	NUM
eblip-30291	48	34	)	)	PUNCT
eblip-30291	48	35	.	.	PUNCT
eblip-30291	48	36	  	  	SPACE
eblip-30291	49	1	chat	chat	VERB
eblip-30291	49	2	reference	reference	NOUN
eblip-30291	49	3	in	in	ADP
eblip-30291	49	4	libraries	library	NOUN
eblip-30291	49	5	during	during	ADP
eblip-30291	49	6	covid-19	covid-19	PROPN
eblip-30291	49	7	  	  	SPACE
eblip-30291	49	8	a	a	DET
eblip-30291	49	9	number	number	NOUN
eblip-30291	49	10	of	of	ADP
eblip-30291	49	11	studies	study	NOUN
eblip-30291	49	12	which	which	PRON
eblip-30291	49	13	examine	examine	VERB
eblip-30291	49	14	chat	chat	NOUN
eblip-30291	49	15	services	service	NOUN
eblip-30291	49	16	and	and	CCONJ
eblip-30291	49	17	transcripts	transcript	NOUN
eblip-30291	49	18	in	in	ADP
eblip-30291	49	19	the	the	DET
eblip-30291	49	20	context	context	NOUN
eblip-30291	49	21	of	of	ADP
eblip-30291	49	22	the	the	DET
eblip-30291	49	23	covid-19	covid-19	PROPN
eblip-30291	49	24	pandemic	pandemic	NOUN
eblip-30291	49	25	have	have	AUX
eblip-30291	49	26	already	already	ADV
eblip-30291	49	27	been	be	AUX
eblip-30291	49	28	published	publish	VERB
eblip-30291	49	29	,	,	PUNCT
eblip-30291	49	30	and	and	CCONJ
eblip-30291	49	31	many	many	ADJ
eblip-30291	49	32	found	find	VERB
eblip-30291	49	33	an	an	DET
eblip-30291	49	34	increase	increase	NOUN
eblip-30291	49	35	in	in	ADP
eblip-30291	49	36	chat	chat	NOUN
eblip-30291	49	37	volume	volume	NOUN
eblip-30291	49	38	when	when	SCONJ
eblip-30291	49	39	academic	academic	ADJ
eblip-30291	49	40	libraries	library	NOUN
eblip-30291	49	41	,	,	PUNCT
eblip-30291	49	42	along	along	ADP
eblip-30291	49	43	with	with	ADP
eblip-30291	49	44	their	their	PRON
eblip-30291	49	45	institutions	institution	NOUN
eblip-30291	49	46	,	,	PUNCT
eblip-30291	49	47	closed	close	VERB
eblip-30291	49	48	their	their	PRON
eblip-30291	49	49	doors	door	NOUN
eblip-30291	49	50	and	and	CCONJ
eblip-30291	49	51	shifted	shift	VERB
eblip-30291	49	52	to	to	ADP
eblip-30291	49	53	remote	remote	ADJ
eblip-30291	49	54	instruction	instruction	NOUN
eblip-30291	49	55	and	and	CCONJ
eblip-30291	49	56	services	service	NOUN
eblip-30291	49	57	(	(	PUNCT
eblip-30291	49	58	de	de	X
eblip-30291	49	59	groote	groote	PROPN
eblip-30291	49	60	&	&	CCONJ
eblip-30291	49	61	scoulas	scoula	NOUN
eblip-30291	49	62	,	,	PUNCT
eblip-30291	49	63	2021	2021	NUM
eblip-30291	49	64	;	;	PUNCT
eblip-30291	49	65	hervieux	hervieux	PROPN
eblip-30291	49	66	,	,	PUNCT
eblip-30291	49	67	2021	2021	NUM
eblip-30291	49	68	;	;	PUNCT
eblip-30291	49	69	kathuria	kathuria	PROPN
eblip-30291	49	70	,	,	PUNCT
eblip-30291	49	71	2021	2021	NUM
eblip-30291	49	72	;	;	PUNCT
eblip-30291	49	73	lapidus	lapidus	PROPN
eblip-30291	49	74	,	,	PUNCT
eblip-30291	49	75	2022	2022	NUM
eblip-30291	49	76	;	;	PUNCT
eblip-30291	49	77	radford	radford	PROPN
eblip-30291	49	78	et	et	PROPN
eblip-30291	49	79	al	al	PROPN
eblip-30291	49	80	.	.	PROPN
eblip-30291	49	81	,	,	PUNCT
eblip-30291	49	82	2021	2021	NUM
eblip-30291	49	83	)	)	PUNCT
eblip-30291	49	84	.	.	PUNCT
eblip-30291	50	1	when	when	SCONJ
eblip-30291	50	2	comparing	compare	VERB
eblip-30291	50	3	chat	chat	NOUN
eblip-30291	50	4	transcripts	transcript	NOUN
eblip-30291	50	5	between	between	ADP
eblip-30291	50	6	fall	fall	NOUN
eblip-30291	50	7	2019	2019	NUM
eblip-30291	50	8	and	and	CCONJ
eblip-30291	50	9	fall	fall	VERB
eblip-30291	50	10	2020	2020	NUM
eblip-30291	50	11	,	,	PUNCT
eblip-30291	50	12	hervieux	hervieux	PROPN
eblip-30291	50	13	(	(	PUNCT
eblip-30291	50	14	2021	2021	NUM
eblip-30291	50	15	)	)	PUNCT
eblip-30291	50	16	found	find	VERB
eblip-30291	50	17	that	that	SCONJ
eblip-30291	50	18	while	while	SCONJ
eblip-30291	50	19	“	"	PUNCT
eblip-30291	50	20	percentages	percentage	NOUN
eblip-30291	50	21	of	of	ADP
eblip-30291	50	22	each	each	DET
eblip-30291	50	23	type	type	NOUN
eblip-30291	50	24	of	of	ADP
eblip-30291	50	25	interaction	interaction	NOUN
eblip-30291	50	26	were	be	AUX
eblip-30291	50	27	fairly	fairly	ADV
eblip-30291	50	28	similar	similar	ADJ
eblip-30291	50	29	…	…	PUNCT
eblip-30291	50	30	with	with	ADP
eblip-30291	50	31	known	know	VERB
eblip-30291	50	32	items	item	NOUN
eblip-30291	50	33	,	,	PUNCT
eblip-30291	50	34	circulation	circulation	NOUN
eblip-30291	50	35	and	and	CCONJ
eblip-30291	50	36	reference	reference	NOUN
eblip-30291	50	37	queries	query	VERB
eblip-30291	50	38	making	make	VERB
eblip-30291	50	39	up	up	ADP
eblip-30291	50	40	the	the	DET
eblip-30291	50	41	majority	majority	NOUN
eblip-30291	50	42	of	of	ADP
eblip-30291	50	43	the	the	DET
eblip-30291	50	44	questions	question	NOUN
eblip-30291	50	45	asked	ask	VERB
eblip-30291	50	46	,	,	PUNCT
eblip-30291	50	47	”	"	PUNCT
eblip-30291	50	48	there	there	PRON
eblip-30291	50	49	was	be	VERB
eblip-30291	50	50	a	a	DET
eblip-30291	50	51	“	"	PUNCT
eblip-30291	50	52	substantial	substantial	ADJ
eblip-30291	50	53	difference	difference	NOUN
eblip-30291	50	54	”	"	PUNCT
eblip-30291	50	55	in	in	ADP
eblip-30291	50	56	questions	question	NOUN
eblip-30291	50	57	about	about	ADP
eblip-30291	50	58	branch	branch	NOUN
eblip-30291	50	59	library	library	NOUN
eblip-30291	50	60	information	information	NOUN
eblip-30291	50	61	due	due	ADP
eblip-30291	50	62	to	to	ADP
eblip-30291	50	63	covid	covid	NOUN
eblip-30291	50	64	-	-	PUNCT
eblip-30291	50	65	protocols	protocol	NOUN
eblip-30291	50	66	and	and	CCONJ
eblip-30291	50	67	procedures	procedure	NOUN
eblip-30291	50	68	applied	apply	VERB
eblip-30291	50	69	to	to	PART
eblip-30291	50	70	study	study	NOUN
eblip-30291	50	71	spaces	space	NOUN
eblip-30291	50	72	(	(	PUNCT
eblip-30291	50	73	p.	p.	NOUN
eblip-30291	50	74	275	275	NUM
eblip-30291	50	75	-	-	SYM
eblip-30291	50	76	6	6	NUM
eblip-30291	50	77	)	)	PUNCT
eblip-30291	50	78	.	.	PUNCT
eblip-30291	50	79	  	  	SPACE
eblip-30291	51	1	kathuria	kathuria	X
eblip-30291	51	2	(	(	PUNCT
eblip-30291	51	3	2021	2021	NUM
eblip-30291	51	4	)	)	PUNCT
eblip-30291	51	5	found	find	VERB
eblip-30291	51	6	that	that	SCONJ
eblip-30291	51	7	“	"	PUNCT
eblip-30291	51	8	questions	question	NOUN
eblip-30291	51	9	about	about	ADP
eblip-30291	51	10	accessing	access	VERB
eblip-30291	51	11	and	and	CCONJ
eblip-30291	51	12	returning	return	VERB
eblip-30291	51	13	the	the	DET
eblip-30291	51	14	physical	physical	ADJ
eblip-30291	51	15	collection	collection	NOUN
eblip-30291	51	16	grew	grow	VERB
eblip-30291	51	17	the	the	DET
eblip-30291	51	18	most	most	ADV
eblip-30291	51	19	during	during	ADP
eblip-30291	51	20	covid	covid	PROPN
eblip-30291	51	21	”	"	PUNCT
eblip-30291	51	22	(	(	PUNCT
eblip-30291	51	23	p.	p.	NOUN
eblip-30291	51	24	112	112	NUM
eblip-30291	51	25	)	)	PUNCT
eblip-30291	51	26	.	.	PUNCT
eblip-30291	52	1	other	other	ADJ
eblip-30291	52	2	questions	question	NOUN
eblip-30291	52	3	that	that	PRON
eblip-30291	52	4	increased	increase	VERB
eblip-30291	52	5	included	include	VERB
eblip-30291	52	6	those	those	PRON
eblip-30291	52	7	regarding	regard	VERB
eblip-30291	52	8	fines	fine	NOUN
eblip-30291	52	9	and	and	CCONJ
eblip-30291	52	10	fees	fee	NOUN
eblip-30291	52	11	,	,	PUNCT
eblip-30291	52	12	library	library	NOUN
eblip-30291	52	13	hours	hour	NOUN
eblip-30291	52	14	and	and	CCONJ
eblip-30291	52	15	technical	technical	ADJ
eblip-30291	52	16	troubleshooting	troubleshooting	NOUN
eblip-30291	52	17	(	(	PUNCT
eblip-30291	52	18	kathuria	kathuria	ADJ
eblip-30291	52	19	,	,	PUNCT
eblip-30291	52	20	2021	2021	NUM
eblip-30291	52	21	)	)	PUNCT
eblip-30291	52	22	.	.	PUNCT
eblip-30291	53	1	an	an	DET
eblip-30291	53	2	increase	increase	NOUN
eblip-30291	53	3	in	in	ADP
eblip-30291	53	4	questions	question	NOUN
eblip-30291	53	5	regarding	regard	VERB
eblip-30291	53	6	course	course	NOUN
eblip-30291	53	7	and	and	CCONJ
eblip-30291	53	8	assignment	assignment	NOUN
eblip-30291	53	9	support	support	NOUN
eblip-30291	53	10	and	and	CCONJ
eblip-30291	53	11	assignments	assignment	NOUN
eblip-30291	53	12	has	have	AUX
eblip-30291	53	13	also	also	ADV
eblip-30291	53	14	been	be	AUX
eblip-30291	53	15	noted	note	VERB
eblip-30291	53	16	(	(	PUNCT
eblip-30291	53	17	hervieux	hervieux	PROPN
eblip-30291	53	18	,	,	PUNCT
eblip-30291	53	19	2021	2021	NUM
eblip-30291	53	20	;	;	PUNCT
eblip-30291	53	21	kathuria	kathuria	PROPN
eblip-30291	53	22	,	,	PUNCT
eblip-30291	53	23	2021	2021	NUM
eblip-30291	53	24	)	)	PUNCT
eblip-30291	53	25	.	.	PUNCT
eblip-30291	54	1	alternatively	alternatively	ADV
eblip-30291	54	2	,	,	PUNCT
eblip-30291	54	3	watson	watson	PROPN
eblip-30291	54	4	(	(	PUNCT
eblip-30291	54	5	2022	2022	NUM
eblip-30291	54	6	)	)	PUNCT
eblip-30291	54	7	compared	compare	VERB
eblip-30291	54	8	the	the	DET
eblip-30291	54	9	university	university	PROPN
eblip-30291	54	10	of	of	ADP
eblip-30291	54	11	mississippi	mississippi	PROPN
eblip-30291	54	12	libraries	library	NOUN
eblip-30291	54	13	’	'	PUNCT
eblip-30291	54	14	pandemic	pandemic	ADJ
eblip-30291	54	15	chat	chat	NOUN
eblip-30291	54	16	data	datum	NOUN
eblip-30291	54	17	to	to	ADP
eblip-30291	54	18	a	a	DET
eblip-30291	54	19	pre	pre	ADJ
eblip-30291	54	20	-	-	ADJ
eblip-30291	54	21	pandemic	pandemic	ADJ
eblip-30291	54	22	period	period	NOUN
eblip-30291	54	23	and	and	CCONJ
eblip-30291	54	24	found	find	VERB
eblip-30291	54	25	no	no	DET
eblip-30291	54	26	increase	increase	NOUN
eblip-30291	54	27	in	in	ADP
eblip-30291	54	28	chats	chat	NOUN
eblip-30291	54	29	and	and	CCONJ
eblip-30291	54	30	no	no	DET
eblip-30291	54	31	significant	significant	ADJ
eblip-30291	54	32	difference	difference	NOUN
eblip-30291	54	33	in	in	ADP
eblip-30291	54	34	word	word	NOUN
eblip-30291	54	35	frequency	frequency	NOUN
eblip-30291	54	36	in	in	ADP
eblip-30291	54	37	chat	chat	PROPN
eblip-30291	54	38	transcripts	transcript	NOUN
eblip-30291	54	39	.	.	PUNCT
eblip-30291	55	1	graewingholt	graewingholt	PROPN
eblip-30291	55	2	et	et	PROPN
eblip-30291	55	3	al	al	PROPN
eblip-30291	55	4	.	.	PROPN
eblip-30291	55	5	,	,	PUNCT
eblip-30291	55	6	(	(	PUNCT
eblip-30291	55	7	2022	2022	NUM
eblip-30291	55	8	)	)	PUNCT
eblip-30291	55	9	argue	argue	VERB
eblip-30291	55	10	that	that	SCONJ
eblip-30291	55	11	review	review	NOUN
eblip-30291	55	12	of	of	ADP
eblip-30291	55	13	chat	chat	NOUN
eblip-30291	55	14	transcripts	transcript	NOUN
eblip-30291	55	15	,	,	PUNCT
eblip-30291	55	16	regardless	regardless	ADV
eblip-30291	55	17	of	of	ADP
eblip-30291	55	18	the	the	DET
eblip-30291	55	19	pandemic	pandemic	ADJ
eblip-30291	55	20	context	context	NOUN
eblip-30291	55	21	,	,	PUNCT
eblip-30291	55	22	can	can	AUX
eblip-30291	55	23	further	far	ADV
eblip-30291	55	24	support	support	VERB
eblip-30291	55	25	revisions	revision	NOUN
eblip-30291	55	26	,	,	PUNCT
eblip-30291	55	27	adjustments	adjustment	NOUN
eblip-30291	55	28	,	,	PUNCT
eblip-30291	55	29	and	and	CCONJ
eblip-30291	55	30	improvements	improvement	NOUN
eblip-30291	55	31	to	to	ADP
eblip-30291	55	32	library	library	NOUN
eblip-30291	55	33	services	service	NOUN
eblip-30291	55	34	.	.	PUNCT
eblip-30291	55	35	  	  	SPACE
eblip-30291	56	1	multiple	multiple	ADJ
eblip-30291	56	2	methods	method	NOUN
eblip-30291	56	3	of	of	ADP
eblip-30291	56	4	analysis	analysis	NOUN
eblip-30291	56	5	for	for	ADP
eblip-30291	56	6	examining	examine	VERB
eblip-30291	56	7	chat	chat	PROPN
eblip-30291	56	8	reference	reference	NOUN
eblip-30291	56	9	during	during	ADP
eblip-30291	56	10	the	the	DET
eblip-30291	56	11	covid-19	covid-19	PROPN
eblip-30291	56	12	pandemic	pandemic	NOUN
eblip-30291	56	13	have	have	AUX
eblip-30291	56	14	been	be	AUX
eblip-30291	56	15	utilized	utilize	VERB
eblip-30291	56	16	.	.	PUNCT
eblip-30291	57	1	hervieux	hervieux	PROPN
eblip-30291	57	2	(	(	PUNCT
eblip-30291	57	3	2021	2021	NUM
eblip-30291	57	4	)	)	PUNCT
eblip-30291	57	5	used	use	VERB
eblip-30291	57	6	qualitative	qualitative	NOUN
eblip-30291	57	7	coding	coding	NOUN
eblip-30291	57	8	and	and	CCONJ
eblip-30291	57	9	quantitative	quantitative	ADJ
eblip-30291	57	10	metadata	metadata	NOUN
eblip-30291	57	11	analysis	analysis	NOUN
eblip-30291	57	12	to	to	PART
eblip-30291	57	13	examine	examine	VERB
eblip-30291	57	14	both	both	DET
eblip-30291	57	15	the	the	DET
eblip-30291	57	16	complexity	complexity	NOUN
eblip-30291	57	17	and	and	CCONJ
eblip-30291	57	18	duration	duration	NOUN
eblip-30291	57	19	of	of	ADP
eblip-30291	57	20	chats	chat	NOUN
eblip-30291	57	21	.	.	PUNCT
eblip-30291	58	1	hervieux	hervieux	PROPN
eblip-30291	58	2	(	(	PUNCT
eblip-30291	58	3	2021	2021	NUM
eblip-30291	58	4	)	)	PUNCT
eblip-30291	58	5	concluded	conclude	VERB
eblip-30291	58	6	that	that	SCONJ
eblip-30291	58	7	more	more	ADJ
eblip-30291	58	8	questions	question	NOUN
eblip-30291	58	9	were	be	AUX
eblip-30291	58	10	being	be	AUX
eblip-30291	58	11	asked	ask	VERB
eblip-30291	58	12	,	,	PUNCT
eblip-30291	58	13	more	more	ADJ
eblip-30291	58	14	downtime	downtime	NOUN
eblip-30291	58	15	during	during	ADP
eblip-30291	58	16	a	a	DET
eblip-30291	58	17	chat	chat	NOUN
eblip-30291	58	18	was	be	AUX
eblip-30291	58	19	occurring	occur	VERB
eblip-30291	58	20	,	,	PUNCT
eblip-30291	58	21	and	and	CCONJ
eblip-30291	58	22	that	that	SCONJ
eblip-30291	58	23	“	"	PUNCT
eblip-30291	58	24	librarians	librarian	NOUN
eblip-30291	58	25	and	and	CCONJ
eblip-30291	58	26	patrons	patron	NOUN
eblip-30291	58	27	use	use	VERB
eblip-30291	58	28	more	more	ADJ
eblip-30291	58	29	relational	relational	ADJ
eblip-30291	58	30	cues	cue	NOUN
eblip-30291	58	31	during	during	ADP
eblip-30291	58	32	their	their	PRON
eblip-30291	58	33	interactions	interaction	NOUN
eblip-30291	58	34	”	"	PUNCT
eblip-30291	58	35	(	(	PUNCT
eblip-30291	58	36	p.	p.	NOUN
eblip-30291	58	37	277	277	NUM
eblip-30291	58	38	)	)	PUNCT
eblip-30291	58	39	.	.	PUNCT
eblip-30291	59	1	kathuria	kathuria	PROPN
eblip-30291	59	2	(	(	PUNCT
eblip-30291	59	3	2021	2021	NUM
eblip-30291	59	4	)	)	PUNCT
eblip-30291	59	5	used	use	VERB
eblip-30291	59	6	a	a	DET
eblip-30291	59	7	grounded	ground	VERB
eblip-30291	59	8	theory	theory	NOUN
eblip-30291	59	9	of	of	ADP
eblip-30291	59	10	analysis	analysis	NOUN
eblip-30291	59	11	relying	rely	VERB
eblip-30291	59	12	on	on	ADP
eblip-30291	59	13	coding	code	VERB
eblip-30291	59	14	and	and	CCONJ
eblip-30291	59	15	sentiment	sentiment	NOUN
eblip-30291	59	16	analysis	analysis	NOUN
eblip-30291	59	17	in	in	ADP
eblip-30291	59	18	r	r	NOUN
eblip-30291	59	19	and	and	CCONJ
eblip-30291	59	20	found	find	VERB
eblip-30291	59	21	an	an	DET
eblip-30291	59	22	increase	increase	NOUN
eblip-30291	59	23	in	in	ADP
eblip-30291	59	24	negative	negative	ADJ
eblip-30291	59	25	sentiment	sentiment	NOUN
eblip-30291	59	26	when	when	SCONJ
eblip-30291	59	27	comparing	compare	VERB
eblip-30291	59	28	pre	pre	ADJ
eblip-30291	59	29	-	-	ADJ
eblip-30291	59	30	pandemic	pandemic	ADJ
eblip-30291	59	31	and	and	CCONJ
eblip-30291	59	32	pandemic	pandemic	ADJ
eblip-30291	59	33	chats	chat	NOUN
eblip-30291	59	34	.	.	PUNCT
eblip-30291	60	1	radford	radford	PROPN
eblip-30291	60	2	,	,	PUNCT
eblip-30291	60	3	costello	costello	PROPN
eblip-30291	60	4	&	&	CCONJ
eblip-30291	60	5	montague	montague	PROPN
eblip-30291	60	6	(	(	PUNCT
eblip-30291	60	7	2021	2021	NUM
eblip-30291	60	8	)	)	PUNCT
eblip-30291	60	9	relied	rely	VERB
eblip-30291	60	10	on	on	ADP
eblip-30291	60	11	surveys	survey	NOUN
eblip-30291	60	12	and	and	CCONJ
eblip-30291	60	13	interviews	interview	NOUN
eblip-30291	60	14	to	to	PART
eblip-30291	60	15	inform	inform	VERB
eblip-30291	60	16	their	their	PRON
eblip-30291	60	17	examination	examination	NOUN
eblip-30291	60	18	of	of	ADP
eblip-30291	60	19	patron	patron	NOUN
eblip-30291	60	20	chat	chat	NOUN
eblip-30291	60	21	behavior	behavior	NOUN
eblip-30291	60	22	and	and	CCONJ
eblip-30291	60	23	service	service	NOUN
eblip-30291	60	24	perceptions	perception	NOUN
eblip-30291	60	25	.	.	PUNCT
eblip-30291	61	1	degroote	degroote	PROPN
eblip-30291	61	2	&	&	CCONJ
eblip-30291	61	3	scoulas	scoulas	PROPN
eblip-30291	61	4	(	(	PUNCT
eblip-30291	61	5	2021	2021	NUM
eblip-30291	61	6	)	)	PUNCT
eblip-30291	61	7	also	also	ADV
eblip-30291	61	8	used	use	VERB
eblip-30291	61	9	patron	patron	NOUN
eblip-30291	61	10	surveys	survey	NOUN
eblip-30291	61	11	and	and	CCONJ
eblip-30291	61	12	paired	pair	VERB
eblip-30291	61	13	this	this	PRON
eblip-30291	61	14	with	with	ADP
eblip-30291	61	15	statistical	statistical	ADJ
eblip-30291	61	16	analysis	analysis	NOUN
eblip-30291	61	17	to	to	PART
eblip-30291	61	18	examine	examine	VERB
eblip-30291	61	19	library	library	NOUN
eblip-30291	61	20	use	use	VERB
eblip-30291	61	21	patterns	pattern	NOUN
eblip-30291	61	22	during	during	ADP
eblip-30291	61	23	covid-19	covid-19	PROPN
eblip-30291	61	24	.	.	PUNCT
eblip-30291	62	1	lapidus	lapidus	PROPN
eblip-30291	62	2	(	(	PUNCT
eblip-30291	62	3	2022	2022	NUM
eblip-30291	62	4	)	)	PUNCT
eblip-30291	62	5	conducted	conduct	VERB
eblip-30291	62	6	statistical	statistical	ADJ
eblip-30291	62	7	analysis	analysis	NOUN
eblip-30291	62	8	of	of	ADP
eblip-30291	62	9	metadata	metadata	NOUN
eblip-30291	62	10	to	to	PART
eblip-30291	62	11	understand	understand	VERB
eblip-30291	62	12	reference	reference	NOUN
eblip-30291	62	13	services	service	NOUN
eblip-30291	62	14	overall	overall	ADV
eblip-30291	62	15	,	,	PUNCT
eblip-30291	62	16	including	include	VERB
eblip-30291	62	17	chat	chat	PROPN
eblip-30291	62	18	.	.	PUNCT
eblip-30291	63	1	watson	watson	PROPN
eblip-30291	63	2	(	(	PUNCT
eblip-30291	63	3	2022	2022	NUM
eblip-30291	63	4	)	)	PUNCT
eblip-30291	63	5	analyzed	analyze	VERB
eblip-30291	63	6	metadata	metadata	NOUN
eblip-30291	63	7	and	and	CCONJ
eblip-30291	63	8	word	word	NOUN
eblip-30291	63	9	frequency	frequency	NOUN
eblip-30291	63	10	utilizing	utilize	VERB
eblip-30291	63	11	nvivo	nvivo	ADJ
eblip-30291	63	12	and	and	CCONJ
eblip-30291	63	13	voyant	voyant	NOUN
eblip-30291	63	14	in	in	ADP
eblip-30291	63	15	a	a	DET
eblip-30291	63	16	multi	multi	ADJ
eblip-30291	63	17	-	-	ADJ
eblip-30291	63	18	method	method	ADJ
eblip-30291	63	19	approach	approach	NOUN
eblip-30291	63	20	not	not	PART
eblip-30291	63	21	dissimilar	dissimilar	ADJ
eblip-30291	63	22	from	from	ADP
eblip-30291	63	23	that	that	PRON
eblip-30291	63	24	reported	report	VERB
eblip-30291	63	25	in	in	ADP
eblip-30291	63	26	this	this	DET
eblip-30291	63	27	study	study	NOUN
eblip-30291	63	28	.	.	PUNCT
eblip-30291	64	1	finally	finally	ADV
eblip-30291	64	2	,	,	PUNCT
eblip-30291	64	3	graewingholt	graewingholt	PROPN
eblip-30291	64	4	et	et	PROPN
eblip-30291	64	5	.	.	PUNCT
eblip-30291	65	1	al	al	PROPN
eblip-30291	65	2	.	.	PROPN
eblip-30291	66	1	(	(	PUNCT
eblip-30291	66	2	2022	2022	NUM
eblip-30291	66	3	)	)	PUNCT
eblip-30291	66	4	started	start	VERB
eblip-30291	66	5	with	with	ADP
eblip-30291	66	6	machine	machine	NOUN
eblip-30291	66	7	classification	classification	NOUN
eblip-30291	66	8	followed	follow	VERB
eblip-30291	66	9	by	by	ADP
eblip-30291	66	10	manual	manual	NOUN
eblip-30291	66	11	coding	code	VERB
eblip-30291	66	12	to	to	PART
eblip-30291	66	13	understand	understand	VERB
eblip-30291	66	14	trends	trend	NOUN
eblip-30291	66	15	in	in	ADP
eblip-30291	66	16	questions	question	NOUN
eblip-30291	66	17	and	and	CCONJ
eblip-30291	66	18	inform	inform	VERB
eblip-30291	66	19	training	training	NOUN
eblip-30291	66	20	.	.	PUNCT
eblip-30291	67	1	consensus	consensus	NOUN
eblip-30291	67	2	on	on	ADP
eblip-30291	67	3	how	how	SCONJ
eblip-30291	67	4	to	to	PART
eblip-30291	67	5	best	well	ADV
eblip-30291	67	6	evaluate	evaluate	VERB
eblip-30291	67	7	large	large	ADJ
eblip-30291	67	8	chat	chat	NOUN
eblip-30291	67	9	datasets	dataset	NOUN
eblip-30291	67	10	has	have	AUX
eblip-30291	67	11	not	not	PART
eblip-30291	67	12	yet	yet	ADV
eblip-30291	67	13	emerged	emerge	VERB
eblip-30291	67	14	within	within	ADP
eblip-30291	67	15	the	the	DET
eblip-30291	67	16	literature	literature	NOUN
eblip-30291	67	17	.	.	PUNCT
eblip-30291	67	18	  	  	SPACE
eblip-30291	68	1	methods	method	NOUN
eblip-30291	68	2	and	and	CCONJ
eblip-30291	68	3	tools	tool	NOUN
eblip-30291	68	4	  	  	SPACE
eblip-30291	68	5	data	datum	NOUN
eblip-30291	68	6	acquisition	acquisition	NOUN
eblip-30291	68	7	  	  	SPACE
eblip-30291	68	8	askaway	askaway	NOUN
eblip-30291	68	9	chat	chat	VERB
eblip-30291	68	10	data	datum	NOUN
eblip-30291	68	11	for	for	ADP
eblip-30291	68	12	this	this	DET
eblip-30291	68	13	study	study	NOUN
eblip-30291	68	14	covering	cover	VERB
eblip-30291	68	15	september	september	PROPN
eblip-30291	68	16	1	1	NUM
eblip-30291	68	17	,	,	PUNCT
eblip-30291	68	18	2019	2019	NUM
eblip-30291	68	19	to	to	ADP
eblip-30291	68	20	august	august	PROPN
eblip-30291	68	21	31	31	NUM
eblip-30291	68	22	,	,	PUNCT
eblip-30291	68	23	2021	2021	NUM
eblip-30291	68	24	were	be	AUX
eblip-30291	68	25	obtained	obtain	VERB
eblip-30291	68	26	from	from	ADP
eblip-30291	68	27	software	software	NOUN
eblip-30291	68	28	vendor	vendor	NOUN
eblip-30291	68	29	libraryh3lp	libraryh3lp	NOUN
eblip-30291	68	30	.	.	PUNCT
eblip-30291	69	1	names	name	NOUN
eblip-30291	69	2	,	,	PUNCT
eblip-30291	69	3	email	email	NOUN
eblip-30291	69	4	addresses	address	NOUN
eblip-30291	69	5	,	,	PUNCT
eblip-30291	69	6	student	student	NOUN
eblip-30291	69	7	numbers	number	NOUN
eblip-30291	69	8	,	,	PUNCT
eblip-30291	69	9	and	and	CCONJ
eblip-30291	69	10	other	other	ADJ
eblip-30291	69	11	information	information	NOUN
eblip-30291	69	12	that	that	PRON
eblip-30291	69	13	could	could	AUX
eblip-30291	69	14	lead	lead	VERB
eblip-30291	69	15	to	to	ADP
eblip-30291	69	16	patron	patron	NOUN
eblip-30291	69	17	or	or	CCONJ
eblip-30291	69	18	service	service	NOUN
eblip-30291	69	19	provider	provider	NOUN
eblip-30291	69	20	identification	identification	NOUN
eblip-30291	69	21	were	be	AUX
eblip-30291	69	22	removed	remove	VERB
eblip-30291	69	23	by	by	ADP
eblip-30291	69	24	libraryh3lp	libraryh3lp	PROPN
eblip-30291	69	25	in	in	ADP
eblip-30291	69	26	accordance	accordance	NOUN
eblip-30291	69	27	with	with	ADP
eblip-30291	69	28	the	the	DET
eblip-30291	69	29	bc	bc	PROPN
eblip-30291	69	30	eln	eln	PROPN
eblip-30291	69	31	privacy	privacy	PROPN
eblip-30291	69	32	policy	policy	NOUN
eblip-30291	69	33	.	.	PUNCT
eblip-30291	70	1	in	in	ADP
eblip-30291	70	2	addition	addition	NOUN
eblip-30291	70	3	,	,	PUNCT
eblip-30291	70	4	four	four	NUM
eblip-30291	70	5	categories	category	NOUN
eblip-30291	70	6	of	of	ADP
eblip-30291	70	7	chats	chat	NOUN
eblip-30291	70	8	were	be	AUX
eblip-30291	70	9	removed	remove	VERB
eblip-30291	70	10	prior	prior	ADV
eblip-30291	70	11	to	to	ADP
eblip-30291	70	12	data	datum	NOUN
eblip-30291	70	13	acquisition	acquisition	NOUN
eblip-30291	70	14	:	:	PUNCT
eblip-30291	70	15	chats	chat	NOUN
eblip-30291	70	16	from	from	ADP
eblip-30291	70	17	a	a	DET
eblip-30291	70	18	university	university	NOUN
eblip-30291	70	19	that	that	PRON
eblip-30291	70	20	withdrew	withdraw	VERB
eblip-30291	70	21	from	from	ADP
eblip-30291	70	22	the	the	DET
eblip-30291	70	23	service	service	NOUN
eblip-30291	70	24	early	early	ADV
eblip-30291	70	25	in	in	ADP
eblip-30291	70	26	the	the	DET
eblip-30291	70	27	timeline	timeline	NOUN
eblip-30291	70	28	being	be	AUX
eblip-30291	70	29	studied	study	VERB
eblip-30291	70	30	,	,	PUNCT
eblip-30291	70	31	chats	chat	NOUN
eblip-30291	70	32	where	where	SCONJ
eblip-30291	70	33	the	the	DET
eblip-30291	70	34	privacy	privacy	NOUN
eblip-30291	70	35	script	script	NOUN
eblip-30291	70	36	was	be	AUX
eblip-30291	70	37	employed	employ	VERB
eblip-30291	70	38	by	by	ADP
eblip-30291	70	39	service	service	NOUN
eblip-30291	70	40	providers	provider	NOUN
eblip-30291	70	41	,	,	PUNCT
eblip-30291	70	42	practice	practice	NOUN
eblip-30291	70	43	chats	chat	NOUN
eblip-30291	70	44	,	,	PUNCT
eblip-30291	70	45	and	and	CCONJ
eblip-30291	70	46	chats	chat	NOUN
eblip-30291	70	47	fewer	few	ADJ
eblip-30291	70	48	than	than	ADP
eblip-30291	70	49	five	five	NUM
eblip-30291	70	50	seconds	second	NOUN
eblip-30291	70	51	in	in	ADP
eblip-30291	70	52	length	length	NOUN
eblip-30291	70	53	.	.	PUNCT
eblip-30291	70	54	  	  	SPACE
eblip-30291	71	1	based	base	VERB
eblip-30291	71	2	on	on	ADP
eblip-30291	71	3	these	these	DET
eblip-30291	71	4	criteria	criterion	NOUN
eblip-30291	71	5	,	,	PUNCT
eblip-30291	71	6	libraryh3lp	libraryh3lp	PRON
eblip-30291	71	7	provided	provide	VERB
eblip-30291	71	8	two	two	NUM
eblip-30291	71	9	datasets	dataset	NOUN
eblip-30291	71	10	:	:	PUNCT
eblip-30291	71	11	askaway	askaway	NOUN
eblip-30291	71	12	transcripts	transcript	NOUN
eblip-30291	71	13	,	,	PUNCT
eblip-30291	71	14	containing	contain	VERB
eblip-30291	71	15	chats	chat	NOUN
eblip-30291	71	16	between	between	ADP
eblip-30291	71	17	patron	patron	NOUN
eblip-30291	71	18	and	and	CCONJ
eblip-30291	71	19	provider	provider	NOUN
eblip-30291	71	20	with	with	ADP
eblip-30291	71	21	each	each	DET
eblip-30291	71	22	chat	chat	NOUN
eblip-30291	71	23	as	as	ADP
eblip-30291	71	24	an	an	DET
eblip-30291	71	25	individual	individual	ADJ
eblip-30291	71	26	text	text	NOUN
eblip-30291	71	27	file	file	NOUN
eblip-30291	71	28	for	for	ADP
eblip-30291	71	29	a	a	DET
eblip-30291	71	30	total	total	NOUN
eblip-30291	71	31	of	of	ADP
eblip-30291	71	32	70,728	70,728	NUM
eblip-30291	71	33	chats	chat	NOUN
eblip-30291	71	34	;	;	PUNCT
eblip-30291	71	35	and	and	CCONJ
eblip-30291	71	36	askaway	askaway	NOUN
eblip-30291	71	37	metadata	metadata	NOUN
eblip-30291	71	38	,	,	PUNCT
eblip-30291	71	39	containing	contain	VERB
eblip-30291	71	40	chat	chat	NOUN
eblip-30291	71	41	metadata	metadata	NOUN
eblip-30291	71	42	,	,	PUNCT
eblip-30291	71	43	including	include	VERB
eblip-30291	71	44	start	start	NOUN
eblip-30291	71	45	date	date	NOUN
eblip-30291	71	46	,	,	PUNCT
eblip-30291	71	47	start	start	VERB
eblip-30291	71	48	time	time	NOUN
eblip-30291	71	49	,	,	PUNCT
eblip-30291	71	50	queue	queue	NOUN
eblip-30291	71	51	,	,	PUNCT
eblip-30291	71	52	duration	duration	NOUN
eblip-30291	71	53	,	,	PUNCT
eblip-30291	71	54	and	and	CCONJ
eblip-30291	71	55	tags	tag	NOUN
eblip-30291	71	56	.	.	PUNCT
eblip-30291	72	1	tags	tag	NOUN
eblip-30291	72	2	are	be	AUX
eblip-30291	72	3	standardized	standardized	ADJ
eblip-30291	72	4	categories	category	NOUN
eblip-30291	72	5	applied	apply	VERB
eblip-30291	72	6	to	to	ADP
eblip-30291	72	7	chats	chat	NOUN
eblip-30291	72	8	by	by	ADP
eblip-30291	72	9	service	service	NOUN
eblip-30291	72	10	providers	provider	NOUN
eblip-30291	72	11	(	(	PUNCT
eblip-30291	72	12	askaway	askaway	ADV
eblip-30291	72	13	,	,	PUNCT
eblip-30291	72	14	2022	2022	NUM
eblip-30291	72	15	)	)	PUNCT
eblip-30291	72	16	.	.	PUNCT
eblip-30291	73	1	this	this	DET
eblip-30291	73	2	second	second	ADJ
eblip-30291	73	3	data	datum	NOUN
eblip-30291	73	4	set	set	VERB
eblip-30291	73	5	consisted	consist	VERB
eblip-30291	73	6	of	of	ADP
eblip-30291	73	7	73,483	73,483	NUM
eblip-30291	73	8	rows	row	NOUN
eblip-30291	73	9	,	,	PUNCT
eblip-30291	73	10	one	one	NUM
eblip-30291	73	11	row	row	NOUN
eblip-30291	73	12	for	for	ADP
eblip-30291	73	13	each	each	DET
eblip-30291	73	14	chat	chat	NOUN
eblip-30291	73	15	,	,	PUNCT
eblip-30291	73	16	suggesting	suggest	VERB
eblip-30291	73	17	2,754	2,754	NUM
eblip-30291	73	18	additional	additional	ADJ
eblip-30291	73	19	records	record	NOUN
eblip-30291	73	20	than	than	SCONJ
eblip-30291	73	21	were	be	AUX
eblip-30291	73	22	included	include	VERB
eblip-30291	73	23	in	in	ADP
eblip-30291	73	24	the	the	DET
eblip-30291	73	25	transcript	transcript	NOUN
eblip-30291	73	26	data	datum	NOUN
eblip-30291	73	27	set	set	VERB
eblip-30291	73	28	;	;	PUNCT
eblip-30291	73	29	this	this	DET
eblip-30291	73	30	discrepancy	discrepancy	NOUN
eblip-30291	73	31	is	be	AUX
eblip-30291	73	32	discussed	discuss	VERB
eblip-30291	73	33	below	below	ADV
eblip-30291	73	34	.	.	PUNCT
eblip-30291	73	35	  	  	SPACE
eblip-30291	74	1	data	datum	NOUN
eblip-30291	74	2	description	description	NOUN
eblip-30291	74	3	  	  	SPACE
eblip-30291	74	4	askaway	askaway	NOUN
eblip-30291	74	5	transcripts	transcript	NOUN
eblip-30291	74	6	are	be	AUX
eblip-30291	74	7	composed	compose	VERB
eblip-30291	74	8	of	of	ADP
eblip-30291	74	9	four	four	NUM
eblip-30291	74	10	elements	element	NOUN
eblip-30291	74	11	:	:	PUNCT
eblip-30291	74	12	a	a	DET
eblip-30291	74	13	header	header	NOUN
eblip-30291	74	14	with	with	ADP
eblip-30291	74	15	metadata	metadata	NOUN
eblip-30291	74	16	,	,	PUNCT
eblip-30291	74	17	system	system	NOUN
eblip-30291	74	18	text	text	NOUN
eblip-30291	74	19	(	(	PUNCT
eblip-30291	74	20	like	like	ADP
eblip-30291	74	21	a	a	DET
eblip-30291	74	22	welcome	welcome	ADJ
eblip-30291	74	23	message	message	NOUN
eblip-30291	74	24	)	)	PUNCT
eblip-30291	74	25	,	,	PUNCT
eblip-30291	74	26	provider	provider	NOUN
eblip-30291	74	27	text	text	NOUN
eblip-30291	74	28	,	,	PUNCT
eblip-30291	74	29	and	and	CCONJ
eblip-30291	74	30	patron	patron	NOUN
eblip-30291	74	31	text	text	NOUN
eblip-30291	74	32	.	.	PUNCT
eblip-30291	75	1	these	these	DET
eblip-30291	75	2	transcripts	transcript	NOUN
eblip-30291	75	3	,	,	PUNCT
eblip-30291	75	4	like	like	ADP
eblip-30291	75	5	most	most	ADJ
eblip-30291	75	6	chat	chat	ADJ
eblip-30291	75	7	data	datum	NOUN
eblip-30291	75	8	,	,	PUNCT
eblip-30291	75	9	are	be	AUX
eblip-30291	75	10	not	not	PART
eblip-30291	75	11	well	well	ADV
eblip-30291	75	12	-	-	PUNCT
eblip-30291	75	13	structured	structure	VERB
eblip-30291	75	14	.	.	PUNCT
eblip-30291	76	1	the	the	DET
eblip-30291	76	2	informal	informal	ADJ
eblip-30291	76	3	nature	nature	NOUN
eblip-30291	76	4	of	of	ADP
eblip-30291	76	5	chat	chat	NOUN
eblip-30291	76	6	communication	communication	NOUN
eblip-30291	76	7	and	and	CCONJ
eblip-30291	76	8	the	the	DET
eblip-30291	76	9	lack	lack	NOUN
eblip-30291	76	10	of	of	ADP
eblip-30291	76	11	standardization	standardization	NOUN
eblip-30291	76	12	or	or	CCONJ
eblip-30291	76	13	error	error	NOUN
eblip-30291	76	14	correction	correction	NOUN
eblip-30291	76	15	across	across	ADP
eblip-30291	76	16	chats	chat	NOUN
eblip-30291	76	17	(	(	PUNCT
eblip-30291	76	18	as	as	ADP
eblip-30291	76	19	an	an	DET
eblip-30291	76	20	example	example	NOUN
eblip-30291	76	21	,	,	PUNCT
eblip-30291	76	22	'	'	PUNCT
eblip-30291	76	23	thank	thank	VERB
eblip-30291	76	24	you	you	PRON
eblip-30291	76	25	'	'	PUNCT
eblip-30291	76	26	,	,	PUNCT
eblip-30291	76	27	vs	vs	ADP
eblip-30291	76	28	'	'	PUNCT
eblip-30291	76	29	thank	thank	NOUN
eblip-30291	76	30	-	-	PUNCT
eblip-30291	76	31	you	you	PRON
eblip-30291	76	32	'	'	PUNCT
eblip-30291	76	33	,	,	PUNCT
eblip-30291	76	34	vs	vs	ADP
eblip-30291	76	35	'	'	PUNCT
eblip-30291	76	36	thankyou	thankyou	NOUN
eblip-30291	76	37	'	'	PUNCT
eblip-30291	76	38	,	,	PUNCT
eblip-30291	76	39	vs	vs	ADP
eblip-30291	76	40	'	'	PUNCT
eblip-30291	76	41	thnkyou	thnkyou	NOUN
eblip-30291	76	42	'	'	PUNCT
eblip-30291	76	43	)	)	PUNCT
eblip-30291	76	44	,	,	PUNCT
eblip-30291	76	45	present	present	ADJ
eblip-30291	76	46	challenges	challenge	NOUN
eblip-30291	76	47	in	in	ADP
eblip-30291	76	48	derived	derive	VERB
eblip-30291	76	49	analyses	analysis	NOUN
eblip-30291	76	50	.	.	PUNCT
eblip-30291	77	1	these	these	DET
eblip-30291	77	2	challenges	challenge	NOUN
eblip-30291	77	3	are	be	AUX
eblip-30291	77	4	further	far	ADV
eblip-30291	77	5	exacerbated	exacerbate	VERB
eblip-30291	77	6	by	by	ADP
eblip-30291	77	7	a	a	DET
eblip-30291	77	8	variety	variety	NOUN
eblip-30291	77	9	of	of	ADP
eblip-30291	77	10	other	other	ADJ
eblip-30291	77	11	features	feature	NOUN
eblip-30291	77	12	of	of	ADP
eblip-30291	77	13	chat	chat	PROPN
eblip-30291	77	14	data	datum	NOUN
eblip-30291	77	15	:	:	PUNCT
eblip-30291	77	16	the	the	DET
eblip-30291	77	17	use	use	NOUN
eblip-30291	77	18	of	of	ADP
eblip-30291	77	19	shorthand	shorthand	NOUN
eblip-30291	77	20	,	,	PUNCT
eblip-30291	77	21	such	such	ADJ
eblip-30291	77	22	as	as	ADP
eblip-30291	77	23	emoticons	emoticon	NOUN
eblip-30291	77	24	and	and	CCONJ
eblip-30291	77	25	acronyms	acronym	NOUN
eblip-30291	77	26	;	;	PUNCT
eblip-30291	77	27	a	a	DET
eblip-30291	77	28	need	need	NOUN
eblip-30291	77	29	to	to	PART
eblip-30291	77	30	be	be	AUX
eblip-30291	77	31	expressive	expressive	ADJ
eblip-30291	77	32	in	in	ADP
eblip-30291	77	33	a	a	DET
eblip-30291	77	34	text	text	NOUN
eblip-30291	77	35	environment	environment	NOUN
eblip-30291	77	36	,	,	PUNCT
eblip-30291	77	37	resulting	result	VERB
eblip-30291	77	38	in	in	ADP
eblip-30291	77	39	things	thing	NOUN
eblip-30291	77	40	like	like	ADP
eblip-30291	77	41	excessive	excessive	ADJ
eblip-30291	77	42	punctuation	punctuation	NOUN
eblip-30291	77	43	;	;	PUNCT
eblip-30291	77	44	fast	fast	ADJ
eblip-30291	77	45	typing	typing	NOUN
eblip-30291	77	46	resulting	result	VERB
eblip-30291	77	47	in	in	ADP
eblip-30291	77	48	misspellings	misspelling	NOUN
eblip-30291	77	49	and	and	CCONJ
eblip-30291	77	50	excess	excess	ADJ
eblip-30291	77	51	white	white	ADJ
eblip-30291	77	52	space	space	NOUN
eblip-30291	77	53	;	;	PUNCT
eblip-30291	77	54	and	and	CCONJ
eblip-30291	77	55	content	content	NOUN
eblip-30291	77	56	pasted	paste	VERB
eblip-30291	77	57	from	from	ADP
eblip-30291	77	58	other	other	ADJ
eblip-30291	77	59	sources	source	NOUN
eblip-30291	77	60	introducing	introduce	VERB
eblip-30291	77	61	a	a	DET
eblip-30291	77	62	variety	variety	NOUN
eblip-30291	77	63	of	of	ADP
eblip-30291	77	64	printed	print	VERB
eblip-30291	77	65	and	and	CCONJ
eblip-30291	77	66	non	non	ADJ
eblip-30291	77	67	-	-	ADJ
eblip-30291	77	68	printed	printed	ADJ
eblip-30291	77	69	characters	character	NOUN
eblip-30291	77	70	.	.	PUNCT
eblip-30291	78	1	these	these	DET
eblip-30291	78	2	features	feature	NOUN
eblip-30291	78	3	of	of	ADP
eblip-30291	78	4	the	the	DET
eblip-30291	78	5	data	datum	NOUN
eblip-30291	78	6	set	set	VERB
eblip-30291	78	7	make	make	VERB
eblip-30291	78	8	even	even	ADV
eblip-30291	78	9	basic	basic	ADJ
eblip-30291	78	10	descriptive	descriptive	ADJ
eblip-30291	78	11	statistics	statistic	NOUN
eblip-30291	78	12	,	,	PUNCT
eblip-30291	78	13	such	such	ADJ
eblip-30291	78	14	as	as	ADP
eblip-30291	78	15	word	word	NOUN
eblip-30291	78	16	counts	count	NOUN
eblip-30291	78	17	,	,	PUNCT
eblip-30291	78	18	challenging	challenge	VERB
eblip-30291	78	19	.	.	PUNCT
eblip-30291	79	1	conceptually	conceptually	ADV
eblip-30291	79	2	,	,	PUNCT
eblip-30291	79	3	we	we	PRON
eblip-30291	79	4	can	can	AUX
eblip-30291	79	5	see	see	VERB
eblip-30291	79	6	this	this	PRON
eblip-30291	79	7	when	when	SCONJ
eblip-30291	79	8	comparing	compare	VERB
eblip-30291	79	9	the	the	DET
eblip-30291	79	10	terms	term	NOUN
eblip-30291	79	11	'	'	PUNCT
eblip-30291	79	12	meta	meta	ADJ
eblip-30291	79	13	data	datum	NOUN
eblip-30291	79	14	'	'	PART
eblip-30291	79	15	and	and	CCONJ
eblip-30291	79	16	'	'	PUNCT
eblip-30291	79	17	metadata	metadata	NOUN
eblip-30291	79	18	'	'	PUNCT
eblip-30291	79	19	,	,	PUNCT
eblip-30291	79	20	counted	count	VERB
eblip-30291	79	21	as	as	ADP
eblip-30291	79	22	two	two	NUM
eblip-30291	79	23	words	word	NOUN
eblip-30291	79	24	and	and	CCONJ
eblip-30291	79	25	one	one	NUM
eblip-30291	79	26	word	word	NOUN
eblip-30291	79	27	,	,	PUNCT
eblip-30291	79	28	respectively	respectively	ADV
eblip-30291	79	29	.	.	PUNCT
eblip-30291	79	30	  	  	SPACE
eblip-30291	80	1	askaway	askaway	NOUN
eblip-30291	80	2	metadata	metadata	NOUN
eblip-30291	80	3	is	be	AUX
eblip-30291	80	4	highly	highly	ADV
eblip-30291	80	5	structured	structure	VERB
eblip-30291	80	6	data	datum	NOUN
eblip-30291	80	7	and	and	CCONJ
eblip-30291	80	8	consists	consist	VERB
eblip-30291	80	9	of	of	ADP
eblip-30291	80	10	two	two	NUM
eblip-30291	80	11	categories	category	NOUN
eblip-30291	80	12	:	:	PUNCT
eblip-30291	80	13	system	system	NOUN
eblip-30291	80	14	-	-	PUNCT
eblip-30291	80	15	generated	generate	VERB
eblip-30291	80	16	and	and	CCONJ
eblip-30291	80	17	provider	provider	NOUN
eblip-30291	80	18	-	-	PUNCT
eblip-30291	80	19	generated	generate	VERB
eblip-30291	80	20	.	.	PUNCT
eblip-30291	81	1	system	system	NOUN
eblip-30291	81	2	-	-	PUNCT
eblip-30291	81	3	generated	generate	VERB
eblip-30291	81	4	metadata	metadata	NOUN
eblip-30291	81	5	include	include	VERB
eblip-30291	81	6	variables	variable	NOUN
eblip-30291	81	7	such	such	ADJ
eblip-30291	81	8	as	as	ADP
eblip-30291	81	9	time	time	NOUN
eblip-30291	81	10	stamps	stamp	NOUN
eblip-30291	81	11	,	,	PUNCT
eblip-30291	81	12	institution	institution	NOUN
eblip-30291	81	13	,	,	PUNCT
eblip-30291	81	14	and	and	CCONJ
eblip-30291	81	15	duration	duration	NOUN
eblip-30291	81	16	.	.	PUNCT
eblip-30291	82	1	provider	provider	NOUN
eblip-30291	82	2	-	-	PUNCT
eblip-30291	82	3	generated	generate	VERB
eblip-30291	82	4	metadata	metadata	NOUN
eblip-30291	82	5	consists	consist	VERB
eblip-30291	82	6	of	of	ADP
eblip-30291	82	7	tags	tag	NOUN
eblip-30291	82	8	,	,	PUNCT
eblip-30291	82	9	of	of	ADP
eblip-30291	82	10	which	which	PRON
eblip-30291	82	11	there	there	PRON
eblip-30291	82	12	are	be	VERB
eblip-30291	82	13	thirty	thirty	NUM
eblip-30291	82	14	available	available	ADJ
eblip-30291	82	15	(	(	PUNCT
eblip-30291	82	16	askaway	askaway	ADJ
eblip-30291	82	17	,	,	PUNCT
eblip-30291	82	18	2022	2022	NUM
eblip-30291	82	19	)	)	PUNCT
eblip-30291	82	20	.	.	PUNCT
eblip-30291	83	1	service	service	NOUN
eblip-30291	83	2	providers	provider	NOUN
eblip-30291	83	3	select	select	VERB
eblip-30291	83	4	those	those	PRON
eblip-30291	83	5	most	most	ADV
eblip-30291	83	6	appropriate	appropriate	ADJ
eblip-30291	83	7	to	to	ADP
eblip-30291	83	8	the	the	DET
eblip-30291	83	9	chat	chat	NOUN
eblip-30291	83	10	to	to	PART
eblip-30291	83	11	represent	represent	VERB
eblip-30291	83	12	the	the	DET
eblip-30291	83	13	interaction	interaction	NOUN
eblip-30291	83	14	;	;	PUNCT
eblip-30291	83	15	multiple	multiple	ADJ
eblip-30291	83	16	tags	tag	NOUN
eblip-30291	83	17	can	can	AUX
eblip-30291	83	18	be	be	AUX
eblip-30291	83	19	selected	select	VERB
eblip-30291	83	20	and	and	CCONJ
eblip-30291	83	21	there	there	PRON
eblip-30291	83	22	is	be	VERB
eblip-30291	83	23	no	no	DET
eblip-30291	83	24	free	free	ADJ
eblip-30291	83	25	-	-	PUNCT
eblip-30291	83	26	text	text	NOUN
eblip-30291	83	27	option	option	NOUN
eblip-30291	83	28	.	.	PUNCT
eblip-30291	84	1	in	in	ADP
eblip-30291	84	2	march	march	PROPN
eblip-30291	84	3	2020	2020	NUM
eblip-30291	84	4	,	,	PUNCT
eblip-30291	84	5	askaway	askaway	NOUN
eblip-30291	84	6	advised	advise	VERB
eblip-30291	84	7	service	service	NOUN
eblip-30291	84	8	providers	provider	NOUN
eblip-30291	84	9	to	to	PART
eblip-30291	84	10	apply	apply	VERB
eblip-30291	84	11	the	the	DET
eblip-30291	84	12	tag	tag	NOUN
eblip-30291	84	13	“	"	PUNCT
eblip-30291	84	14	other	other	ADJ
eblip-30291	84	15	”	"	PUNCT
eblip-30291	84	16	to	to	ADP
eblip-30291	84	17	covid-19	covid-19	PROPN
eblip-30291	84	18	chats	chat	NOUN
eblip-30291	84	19	and	and	CCONJ
eblip-30291	84	20	in	in	ADP
eblip-30291	84	21	june	june	PROPN
eblip-30291	84	22	2020	2020	NUM
eblip-30291	84	23	,	,	PUNCT
eblip-30291	84	24	askaway	askaway	NOUN
eblip-30291	84	25	introduced	introduce	VERB
eblip-30291	84	26	a	a	DET
eblip-30291	84	27	new	new	ADJ
eblip-30291	84	28	covid-19	covid-19	PROPN
eblip-30291	84	29	tag	tag	NOUN
eblip-30291	84	30	to	to	PART
eblip-30291	84	31	indicate	indicate	VERB
eblip-30291	84	32	if	if	SCONJ
eblip-30291	84	33	a	a	DET
eblip-30291	84	34	question	question	NOUN
eblip-30291	84	35	was	be	AUX
eblip-30291	84	36	specifically	specifically	ADV
eblip-30291	84	37	related	relate	VERB
eblip-30291	84	38	to	to	ADP
eblip-30291	84	39	an	an	DET
eblip-30291	84	40	aspect	aspect	NOUN
eblip-30291	84	41	of	of	ADP
eblip-30291	84	42	the	the	DET
eblip-30291	84	43	pandemic	pandemic	NOUN
eblip-30291	84	44	.	.	PUNCT
eblip-30291	84	45	  	  	SPACE
eblip-30291	85	1	libraryh3lp	libraryh3lp	NOUN
eblip-30291	85	2	was	be	AUX
eblip-30291	85	3	unable	unable	ADJ
eblip-30291	85	4	to	to	PART
eblip-30291	85	5	provide	provide	VERB
eblip-30291	85	6	an	an	DET
eblip-30291	85	7	explanation	explanation	NOUN
eblip-30291	85	8	for	for	ADP
eblip-30291	85	9	the	the	DET
eblip-30291	85	10	discrepancy	discrepancy	NOUN
eblip-30291	85	11	between	between	ADP
eblip-30291	85	12	number	number	NOUN
eblip-30291	85	13	of	of	ADP
eblip-30291	85	14	transcripts	transcript	NOUN
eblip-30291	85	15	provided	provide	VERB
eblip-30291	85	16	and	and	CCONJ
eblip-30291	85	17	number	number	NOUN
eblip-30291	85	18	of	of	ADP
eblip-30291	85	19	chats	chat	NOUN
eblip-30291	85	20	suggested	suggest	VERB
eblip-30291	85	21	by	by	ADP
eblip-30291	85	22	the	the	DET
eblip-30291	85	23	metadata	metadata	NOUN
eblip-30291	85	24	dataset	dataset	NOUN
eblip-30291	85	25	.	.	PUNCT
eblip-30291	86	1	to	to	PART
eblip-30291	86	2	investigate	investigate	VERB
eblip-30291	86	3	this	this	PRON
eblip-30291	86	4	further	far	ADV
eblip-30291	86	5	,	,	PUNCT
eblip-30291	86	6	metadata	metadata	NOUN
eblip-30291	86	7	was	be	AUX
eblip-30291	86	8	extracted	extract	VERB
eblip-30291	86	9	from	from	ADP
eblip-30291	86	10	the	the	DET
eblip-30291	86	11	transcripts	transcript	NOUN
eblip-30291	86	12	and	and	CCONJ
eblip-30291	86	13	compared	compare	VERB
eblip-30291	86	14	against	against	ADP
eblip-30291	86	15	the	the	DET
eblip-30291	86	16	metadata	metadata	NOUN
eblip-30291	86	17	dataset	dataset	NOUN
eblip-30291	86	18	.	.	PUNCT
eblip-30291	87	1	while	while	SCONJ
eblip-30291	87	2	a	a	DET
eblip-30291	87	3	definitive	definitive	ADJ
eblip-30291	87	4	conclusion	conclusion	NOUN
eblip-30291	87	5	could	could	AUX
eblip-30291	87	6	not	not	PART
eblip-30291	87	7	be	be	AUX
eblip-30291	87	8	derived	derive	VERB
eblip-30291	87	9	,	,	PUNCT
eblip-30291	87	10	noted	note	VERB
eblip-30291	87	11	anomalies	anomaly	NOUN
eblip-30291	87	12	such	such	ADJ
eblip-30291	87	13	as	as	ADP
eblip-30291	87	14	the	the	DET
eblip-30291	87	15	duration	duration	NOUN
eblip-30291	87	16	time	time	NOUN
eblip-30291	87	17	stamps	stamp	NOUN
eblip-30291	87	18	occasionally	occasionally	ADV
eblip-30291	87	19	being	be	AUX
eblip-30291	87	20	off	off	ADV
eblip-30291	87	21	by	by	ADP
eblip-30291	87	22	a	a	DET
eblip-30291	87	23	second	second	NOUN
eblip-30291	87	24	,	,	PUNCT
eblip-30291	87	25	suggest	suggest	VERB
eblip-30291	87	26	minor	minor	ADJ
eblip-30291	87	27	errors	error	NOUN
eblip-30291	87	28	in	in	ADP
eblip-30291	87	29	the	the	DET
eblip-30291	87	30	collection	collection	NOUN
eblip-30291	87	31	of	of	ADP
eblip-30291	87	32	data	datum	NOUN
eblip-30291	87	33	attributed	attribute	VERB
eblip-30291	87	34	to	to	ADP
eblip-30291	87	35	this	this	DET
eblip-30291	87	36	inconsistency	inconsistency	NOUN
eblip-30291	87	37	.	.	PUNCT
eblip-30291	88	1	representing	represent	VERB
eblip-30291	88	2	just	just	ADV
eblip-30291	88	3	under	under	ADP
eblip-30291	88	4	4	4	NUM
eblip-30291	88	5	%	%	NOUN
eblip-30291	88	6	of	of	ADP
eblip-30291	88	7	the	the	DET
eblip-30291	88	8	transcript	transcript	NOUN
eblip-30291	88	9	data	datum	NOUN
eblip-30291	88	10	,	,	PUNCT
eblip-30291	88	11	this	this	DET
eblip-30291	88	12	discrepancy	discrepancy	NOUN
eblip-30291	88	13	was	be	AUX
eblip-30291	88	14	considered	consider	VERB
eblip-30291	88	15	manageable	manageable	ADJ
eblip-30291	88	16	for	for	ADP
eblip-30291	88	17	the	the	DET
eblip-30291	88	18	purposes	purpose	NOUN
eblip-30291	88	19	of	of	ADP
eblip-30291	88	20	this	this	DET
eblip-30291	88	21	study	study	NOUN
eblip-30291	88	22	.	.	PUNCT
eblip-30291	88	23	  	  	SPACE
eblip-30291	89	1	we	we	PRON
eblip-30291	89	2	added	add	VERB
eblip-30291	89	3	a	a	DET
eblip-30291	89	4	field	field	NOUN
eblip-30291	89	5	to	to	ADP
eblip-30291	89	6	the	the	DET
eblip-30291	89	7	metadata	metadata	NOUN
eblip-30291	89	8	to	to	PART
eblip-30291	89	9	classify	classify	VERB
eblip-30291	89	10	participating	participate	VERB
eblip-30291	89	11	institutions	institution	NOUN
eblip-30291	89	12	by	by	ADP
eblip-30291	89	13	the	the	DET
eblip-30291	89	14	size	size	NOUN
eblip-30291	89	15	of	of	ADP
eblip-30291	89	16	their	their	PRON
eblip-30291	89	17	student	student	NOUN
eblip-30291	89	18	body	body	NOUN
eblip-30291	89	19	using	use	VERB
eblip-30291	89	20	the	the	DET
eblip-30291	89	21	value	value	NOUN
eblip-30291	89	22	of	of	ADP
eblip-30291	89	23	full	full	ADJ
eblip-30291	89	24	-	-	PUNCT
eblip-30291	89	25	time	time	NOUN
eblip-30291	89	26	equivalent	equivalent	NOUN
eblip-30291	89	27	(	(	PUNCT
eblip-30291	89	28	fte	fte	NOUN
eblip-30291	89	29	)	)	PUNCT
eblip-30291	89	30	.	.	PUNCT
eblip-30291	90	1	fte	fte	NOUN
eblip-30291	90	2	numbers	number	NOUN
eblip-30291	90	3	were	be	AUX
eblip-30291	90	4	derived	derive	VERB
eblip-30291	90	5	from	from	ADP
eblip-30291	90	6	bc	bc	PROPN
eblip-30291	90	7	eln	eln	PROPN
eblip-30291	90	8	(	(	PUNCT
eblip-30291	90	9	2022b	2022b	NUM
eblip-30291	90	10	)	)	PUNCT
eblip-30291	90	11	,	,	PUNCT
eblip-30291	90	12	and	and	CCONJ
eblip-30291	90	13	divide	divide	VERB
eblip-30291	90	14	post	post	ADJ
eblip-30291	90	15	-	-	ADJ
eblip-30291	90	16	secondary	secondary	ADJ
eblip-30291	90	17	institutions	institution	NOUN
eblip-30291	90	18	into	into	ADP
eblip-30291	90	19	three	three	NUM
eblip-30291	90	20	categories	category	NOUN
eblip-30291	90	21	,	,	PUNCT
eblip-30291	90	22	as	as	SCONJ
eblip-30291	90	23	shown	show	VERB
eblip-30291	90	24	in	in	ADP
eblip-30291	90	25	table	table	NOUN
eblip-30291	90	26	1	1	NUM
eblip-30291	90	27	.	.	PUNCT
eblip-30291	90	28	    	    	SPACE
eblip-30291	90	29	table	table	NOUN
eblip-30291	90	30	1	1	NUM
eblip-30291	90	31	askaway	askaway	NOUN
eblip-30291	90	32	post	post	ADJ
eblip-30291	90	33	-	-	ADJ
eblip-30291	90	34	secondary	secondary	ADJ
eblip-30291	90	35	institutions	institution	NOUN
eblip-30291	90	36	by	by	ADP
eblip-30291	90	37	fte	fte	NOUN
eblip-30291	90	38	institution	institution	NOUN
eblip-30291	90	39	size	size	NOUN
eblip-30291	90	40	fte	fte	NOUN
eblip-30291	90	41	count	count	NOUN
eblip-30291	90	42	number	number	NOUN
eblip-30291	90	43	of	of	ADP
eblip-30291	90	44	institutions	institution	NOUN
eblip-30291	90	45	small	small	ADJ
eblip-30291	90	46	4,999	4,999	NUM
eblip-30291	90	47	or	or	CCONJ
eblip-30291	90	48	less	less	ADJ
eblip-30291	90	49	18	18	NUM
eblip-30291	90	50	medium	medium	NOUN
eblip-30291	90	51	5,000	5,000	NUM
eblip-30291	90	52	-	-	SYM
eblip-30291	90	53	9,999	9,999	NUM
eblip-30291	90	54	9	9	NUM
eblip-30291	90	55	large	large	ADJ
eblip-30291	90	56	10,000	10,000	NUM
eblip-30291	90	57	or	or	CCONJ
eblip-30291	90	58	more	more	ADJ
eblip-30291	90	59	4	4	NUM
eblip-30291	90	60	    	    	SPACE
eblip-30291	90	61	data	datum	NOUN
eblip-30291	90	62	cleaning	cleaning	NOUN
eblip-30291	90	63	&	&	CCONJ
eblip-30291	90	64	preparation	preparation	NOUN
eblip-30291	90	65	for	for	ADP
eblip-30291	90	66	analysis	analysis	NOUN
eblip-30291	90	67	  	  	SPACE
eblip-30291	90	68	askaway	askaway	NOUN
eblip-30291	90	69	transcript	transcript	NOUN
eblip-30291	90	70	data	datum	NOUN
eblip-30291	90	71	was	be	AUX
eblip-30291	90	72	iteratively	iteratively	ADV
eblip-30291	90	73	cleaned	clean	VERB
eblip-30291	90	74	and	and	CCONJ
eblip-30291	90	75	organized	organize	VERB
eblip-30291	90	76	using	use	VERB
eblip-30291	90	77	r.	r.	NOUN
eblip-30291	90	78	the	the	DET
eblip-30291	90	79	text	text	NOUN
eblip-30291	90	80	chats	chat	NOUN
eblip-30291	90	81	were	be	AUX
eblip-30291	90	82	initially	initially	ADV
eblip-30291	90	83	merged	merge	VERB
eblip-30291	90	84	into	into	ADP
eblip-30291	90	85	a	a	DET
eblip-30291	90	86	single	single	ADJ
eblip-30291	90	87	data	datum	NOUN
eblip-30291	90	88	set	set	VERB
eblip-30291	90	89	,	,	PUNCT
eblip-30291	90	90	and	and	CCONJ
eblip-30291	90	91	all	all	DET
eblip-30291	90	92	system	system	NOUN
eblip-30291	90	93	-	-	PUNCT
eblip-30291	90	94	generated	generate	VERB
eblip-30291	90	95	text	text	NOUN
eblip-30291	90	96	and	and	CCONJ
eblip-30291	90	97	metadata	metadata	NOUN
eblip-30291	90	98	stripped	strip	VERB
eblip-30291	90	99	from	from	ADP
eblip-30291	90	100	the	the	DET
eblip-30291	90	101	main	main	ADJ
eblip-30291	90	102	corpus	corpus	NOUN
eblip-30291	90	103	;	;	PUNCT
eblip-30291	90	104	metadata	metadata	NOUN
eblip-30291	90	105	remained	remained	AUX
eblip-30291	90	106	associated	associate	VERB
eblip-30291	90	107	with	with	ADP
eblip-30291	90	108	the	the	DET
eblip-30291	90	109	text	text	NOUN
eblip-30291	90	110	and	and	CCONJ
eblip-30291	90	111	allowed	allow	VERB
eblip-30291	90	112	for	for	ADP
eblip-30291	90	113	subsequent	subsequent	ADJ
eblip-30291	90	114	subsetting	subsetting	NOUN
eblip-30291	90	115	of	of	ADP
eblip-30291	90	116	the	the	DET
eblip-30291	90	117	data	datum	NOUN
eblip-30291	90	118	.	.	PUNCT
eblip-30291	91	1	several	several	ADJ
eblip-30291	91	2	subsets	subset	NOUN
eblip-30291	91	3	of	of	ADP
eblip-30291	91	4	the	the	DET
eblip-30291	91	5	data	datum	NOUN
eblip-30291	91	6	were	be	AUX
eblip-30291	91	7	produced	produce	VERB
eblip-30291	91	8	,	,	PUNCT
eblip-30291	91	9	including	include	VERB
eblip-30291	91	10	patron	patron	NOUN
eblip-30291	91	11	-	-	PUNCT
eblip-30291	91	12	only	only	ADV
eblip-30291	91	13	transcripts	transcript	NOUN
eblip-30291	91	14	,	,	PUNCT
eblip-30291	91	15	provider	provider	NOUN
eblip-30291	91	16	-	-	PUNCT
eblip-30291	91	17	only	only	ADJ
eblip-30291	91	18	transcripts	transcript	NOUN
eblip-30291	91	19	,	,	PUNCT
eblip-30291	91	20	and	and	CCONJ
eblip-30291	91	21	time	time	NOUN
eblip-30291	91	22	series	series	PROPN
eblip-30291	91	23	transcripts	transcript	NOUN
eblip-30291	91	24	.	.	PUNCT
eblip-30291	92	1	as	as	ADP
eblip-30291	92	2	part	part	NOUN
eblip-30291	92	3	of	of	ADP
eblip-30291	92	4	this	this	DET
eblip-30291	92	5	process	process	NOUN
eblip-30291	92	6	,	,	PUNCT
eblip-30291	92	7	general	general	ADJ
eblip-30291	92	8	cleaning	cleaning	NOUN
eblip-30291	92	9	included	include	VERB
eblip-30291	92	10	removal	removal	NOUN
eblip-30291	92	11	of	of	ADP
eblip-30291	92	12	excess	excess	ADJ
eblip-30291	92	13	white	white	ADJ
eblip-30291	92	14	space	space	NOUN
eblip-30291	92	15	,	,	PUNCT
eblip-30291	92	16	conversion	conversion	NOUN
eblip-30291	92	17	to	to	PART
eblip-30291	92	18	lowercase	lowercase	VERB
eblip-30291	92	19	,	,	PUNCT
eblip-30291	92	20	and	and	CCONJ
eblip-30291	92	21	stripping	strip	VERB
eblip-30291	92	22	of	of	ADP
eblip-30291	92	23	punctuation	punctuation	NOUN
eblip-30291	92	24	.	.	PUNCT
eblip-30291	93	1	single	single	ADJ
eblip-30291	93	2	text	text	NOUN
eblip-30291	93	3	files	file	NOUN
eblip-30291	93	4	of	of	ADP
eblip-30291	93	5	each	each	DET
eblip-30291	93	6	subset	subset	NOUN
eblip-30291	93	7	were	be	AUX
eblip-30291	93	8	then	then	ADV
eblip-30291	93	9	produced	produce	VERB
eblip-30291	93	10	for	for	ADP
eblip-30291	93	11	analysis	analysis	NOUN
eblip-30291	93	12	.	.	PUNCT
eblip-30291	93	13	  	  	SPACE
eblip-30291	94	1	the	the	DET
eblip-30291	94	2	askaway	askaway	PROPN
eblip-30291	94	3	metadata	metadata	PROPN
eblip-30291	94	4	dataset	dataset	PROPN
eblip-30291	94	5	arrived	arrive	VERB
eblip-30291	94	6	clean	clean	ADJ
eblip-30291	94	7	with	with	ADP
eblip-30291	94	8	no	no	DET
eblip-30291	94	9	post	post	ADJ
eblip-30291	94	10	-	-	ADJ
eblip-30291	94	11	processing	processing	NOUN
eblip-30291	94	12	needed	need	VERB
eblip-30291	94	13	,	,	PUNCT
eblip-30291	94	14	other	other	ADJ
eblip-30291	94	15	than	than	ADP
eblip-30291	94	16	including	include	VERB
eblip-30291	94	17	additional	additional	ADJ
eblip-30291	94	18	data	datum	NOUN
eblip-30291	94	19	about	about	ADP
eblip-30291	94	20	the	the	DET
eblip-30291	94	21	fte	fte	NOUN
eblip-30291	94	22	category	category	NOUN
eblip-30291	94	23	.	.	PUNCT
eblip-30291	95	1	to	to	PART
eblip-30291	95	2	prepare	prepare	VERB
eblip-30291	95	3	the	the	DET
eblip-30291	95	4	data	datum	NOUN
eblip-30291	95	5	for	for	ADP
eblip-30291	95	6	use	use	NOUN
eblip-30291	95	7	in	in	ADP
eblip-30291	95	8	liwc	liwc	PROPN
eblip-30291	95	9	,	,	PUNCT
eblip-30291	95	10	a	a	DET
eblip-30291	95	11	small	small	ADJ
eblip-30291	95	12	modification	modification	NOUN
eblip-30291	95	13	to	to	ADP
eblip-30291	95	14	the	the	DET
eblip-30291	95	15	original	original	ADJ
eblip-30291	95	16	datasets	dataset	NOUN
eblip-30291	95	17	was	be	AUX
eblip-30291	95	18	made	make	VERB
eblip-30291	95	19	:	:	PUNCT
eblip-30291	95	20	replacing	replace	VERB
eblip-30291	95	21	the	the	DET
eblip-30291	95	22	strings	string	NOUN
eblip-30291	95	23	‘	'	PUNCT
eblip-30291	95	24	https://	https://	PROPN
eblip-30291	95	25	’	'	PUNCT
eblip-30291	95	26	and	and	CCONJ
eblip-30291	95	27	‘	'	PUNCT
eblip-30291	95	28	http://	http://	PROPN
eblip-30291	95	29	’	'	PUNCT
eblip-30291	95	30	with	with	ADP
eblip-30291	95	31	the	the	DET
eblip-30291	95	32	string	string	NOUN
eblip-30291	95	33	‘	'	PUNCT
eblip-30291	95	34	url	url	X
eblip-30291	95	35	,	,	PUNCT
eblip-30291	95	36	’	'	PUNCT
eblip-30291	95	37	as	as	ADP
eblip-30291	95	38	the	the	DET
eblip-30291	95	39	element	element	NOUN
eblip-30291	95	40	  	  	SPACE
eblip-30291	95	41	‘	'	PUNCT
eblip-30291	95	42	:/	:/	PUNCT
eblip-30291	95	43	’	'	PUNCT
eblip-30291	95	44	was	be	AUX
eblip-30291	95	45	being	be	AUX
eblip-30291	95	46	interpreted	interpret	VERB
eblip-30291	95	47	as	as	ADP
eblip-30291	95	48	an	an	DET
eblip-30291	95	49	emoticon	emoticon	NOUN
eblip-30291	95	50	and	and	CCONJ
eblip-30291	95	51	skewing	skew	VERB
eblip-30291	95	52	the	the	DET
eblip-30291	95	53	scores	score	NOUN
eblip-30291	95	54	for	for	ADP
eblip-30291	95	55	the	the	DET
eblip-30291	95	56	tone	tone	NOUN
eblip-30291	95	57	dimension	dimension	NOUN
eblip-30291	95	58	analysis	analysis	NOUN
eblip-30291	95	59	.	.	PUNCT
eblip-30291	95	60	  	  	SPACE
eblip-30291	96	1	selection	selection	NOUN
eblip-30291	96	2	of	of	ADP
eblip-30291	96	3	text	text	NOUN
eblip-30291	96	4	analysis	analysis	NOUN
eblip-30291	96	5	tools	tool	NOUN
eblip-30291	96	6	  	  	SPACE
eblip-30291	96	7	with	with	ADP
eblip-30291	96	8	a	a	DET
eblip-30291	96	9	dataset	dataset	NOUN
eblip-30291	96	10	of	of	ADP
eblip-30291	96	11	70,728	70,728	NUM
eblip-30291	96	12	items	item	NOUN
eblip-30291	97	1	,	,	PUNCT
eblip-30291	97	2	the	the	DET
eblip-30291	97	3	research	research	NOUN
eblip-30291	97	4	team	team	NOUN
eblip-30291	97	5	used	use	VERB
eblip-30291	97	6	multiple	multiple	ADJ
eblip-30291	97	7	approaches	approach	NOUN
eblip-30291	97	8	in	in	ADP
eblip-30291	97	9	an	an	DET
eblip-30291	97	10	attempt	attempt	NOUN
eblip-30291	97	11	to	to	PART
eblip-30291	97	12	find	find	VERB
eblip-30291	97	13	patterns	pattern	NOUN
eblip-30291	97	14	and	and	CCONJ
eblip-30291	97	15	meaning	meaning	NOUN
eblip-30291	97	16	.	.	PUNCT
eblip-30291	98	1	uncertain	uncertain	ADJ
eblip-30291	98	2	of	of	ADP
eblip-30291	98	3	which	which	DET
eblip-30291	98	4	tools	tool	NOUN
eblip-30291	98	5	and	and	CCONJ
eblip-30291	98	6	techniques	technique	NOUN
eblip-30291	98	7	would	would	AUX
eblip-30291	98	8	be	be	AUX
eblip-30291	98	9	the	the	DET
eblip-30291	98	10	most	most	ADV
eblip-30291	98	11	appropriate	appropriate	ADJ
eblip-30291	98	12	for	for	ADP
eblip-30291	98	13	examining	examine	VERB
eblip-30291	98	14	meaning	meaning	NOUN
eblip-30291	98	15	in	in	ADP
eblip-30291	98	16	large	large	ADJ
eblip-30291	98	17	bodies	body	NOUN
eblip-30291	98	18	of	of	ADP
eblip-30291	98	19	chat	chat	NOUN
eblip-30291	98	20	text	text	NOUN
eblip-30291	98	21	,	,	PUNCT
eblip-30291	98	22	we	we	PRON
eblip-30291	98	23	first	first	ADV
eblip-30291	98	24	ran	run	VERB
eblip-30291	98	25	a	a	DET
eblip-30291	98	26	random	random	ADJ
eblip-30291	98	27	sample	sample	NOUN
eblip-30291	98	28	of	of	ADP
eblip-30291	98	29	the	the	DET
eblip-30291	98	30	liwc	liwc	PROPN
eblip-30291	98	31	,	,	PUNCT
eblip-30291	98	32	askaway	askaway	NOUN
eblip-30291	98	33	transcript	transcript	NOUN
eblip-30291	98	34	(	(	PUNCT
eblip-30291	98	35	n	n	NOUN
eblip-30291	98	36	=	=	SYM
eblip-30291	98	37	3,800	3,800	NUM
eblip-30291	98	38	)	)	PUNCT
eblip-30291	98	39	through	through	ADP
eblip-30291	98	40	a	a	DET
eblip-30291	98	41	series	series	NOUN
eblip-30291	98	42	of	of	ADP
eblip-30291	98	43	text	text	NOUN
eblip-30291	98	44	analysis	analysis	NOUN
eblip-30291	98	45	applications	application	NOUN
eblip-30291	98	46	.	.	PUNCT
eblip-30291	99	1	this	this	PRON
eblip-30291	99	2	allowed	allow	VERB
eblip-30291	99	3	us	we	PRON
eblip-30291	99	4	to	to	PART
eblip-30291	99	5	assess	assess	VERB
eblip-30291	99	6	the	the	DET
eblip-30291	99	7	general	general	ADJ
eblip-30291	99	8	format	format	NOUN
eblip-30291	99	9	and	and	CCONJ
eblip-30291	99	10	contents	content	NOUN
eblip-30291	99	11	of	of	ADP
eblip-30291	99	12	the	the	DET
eblip-30291	99	13	dataset	dataset	NOUN
eblip-30291	99	14	and	and	CCONJ
eblip-30291	99	15	to	to	PART
eblip-30291	99	16	identify	identify	VERB
eblip-30291	99	17	the	the	DET
eblip-30291	99	18	most	most	ADV
eblip-30291	99	19	appropriate	appropriate	ADJ
eblip-30291	99	20	tools	tool	NOUN
eblip-30291	99	21	to	to	PART
eblip-30291	99	22	address	address	VERB
eblip-30291	99	23	our	our	PRON
eblip-30291	99	24	research	research	NOUN
eblip-30291	99	25	questions	question	NOUN
eblip-30291	99	26	.	.	PUNCT
eblip-30291	100	1	the	the	DET
eblip-30291	100	2	test	test	NOUN
eblip-30291	100	3	analysis	analysis	NOUN
eblip-30291	100	4	was	be	AUX
eblip-30291	100	5	run	run	VERB
eblip-30291	100	6	in	in	ADP
eblip-30291	100	7	the	the	DET
eblip-30291	100	8	following	follow	VERB
eblip-30291	100	9	programs	program	NOUN
eblip-30291	100	10	:	:	PUNCT
eblip-30291	100	11	r	r	X
eblip-30291	100	12	,	,	PUNCT
eblip-30291	100	13	atlas.ti	atlas.ti	PROPN
eblip-30291	100	14	,	,	PUNCT
eblip-30291	100	15	nvivo	nvivo	ADJ
eblip-30291	100	16	,	,	PUNCT
eblip-30291	100	17	python	python	NOUN
eblip-30291	100	18	(	(	PUNCT
eblip-30291	100	19	pandas	pandas	PROPN
eblip-30291	100	20	)	)	PUNCT
eblip-30291	100	21	,	,	PUNCT
eblip-30291	100	22	voyant	voyant	NOUN
eblip-30291	100	23	,	,	PUNCT
eblip-30291	100	24	liwc	liwc	PROPN
eblip-30291	100	25	,	,	PUNCT
eblip-30291	100	26	and	and	CCONJ
eblip-30291	100	27	openrefine	openrefine	NOUN
eblip-30291	100	28	.	.	PUNCT
eblip-30291	101	1	based	base	VERB
eblip-30291	101	2	on	on	ADP
eblip-30291	101	3	functionality	functionality	NOUN
eblip-30291	101	4	and	and	CCONJ
eblip-30291	101	5	researcher	researcher	NOUN
eblip-30291	101	6	expertise	expertise	NOUN
eblip-30291	101	7	,	,	PUNCT
eblip-30291	101	8	r	r	NOUN
eblip-30291	101	9	and	and	CCONJ
eblip-30291	101	10	python	python	NOUN
eblip-30291	101	11	(	(	PUNCT
eblip-30291	101	12	pandas	pandas	PROPN
eblip-30291	101	13	)	)	PUNCT
eblip-30291	101	14	were	be	AUX
eblip-30291	101	15	selected	select	VERB
eblip-30291	101	16	for	for	ADP
eblip-30291	101	17	metadata	metadata	NOUN
eblip-30291	101	18	and	and	CCONJ
eblip-30291	101	19	quantitative	quantitative	ADJ
eblip-30291	101	20	chat	chat	NOUN
eblip-30291	101	21	analysis	analysis	NOUN
eblip-30291	101	22	.	.	PUNCT
eblip-30291	102	1	liwc	liwc	ADJ
eblip-30291	102	2	and	and	CCONJ
eblip-30291	102	3	voyant	voyant	NOUN
eblip-30291	102	4	were	be	AUX
eblip-30291	102	5	selected	select	VERB
eblip-30291	102	6	as	as	ADP
eblip-30291	102	7	tools	tool	NOUN
eblip-30291	102	8	to	to	PART
eblip-30291	102	9	explore	explore	VERB
eblip-30291	102	10	meaning	meaning	NOUN
eblip-30291	102	11	in	in	ADP
eblip-30291	102	12	the	the	DET
eblip-30291	102	13	chat	chat	NOUN
eblip-30291	102	14	transcripts	transcript	NOUN
eblip-30291	102	15	.	.	PUNCT
eblip-30291	102	16	  	  	SPACE
eblip-30291	102	17	voyant	voyant	ADJ
eblip-30291	102	18	tools	tool	NOUN
eblip-30291	102	19	  	  	SPACE
eblip-30291	102	20	voyant	voyant	ADJ
eblip-30291	102	21	tools	tool	NOUN
eblip-30291	102	22	is	be	AUX
eblip-30291	102	23	a	a	DET
eblip-30291	102	24	suite	suite	NOUN
eblip-30291	102	25	of	of	ADP
eblip-30291	102	26	web	web	NOUN
eblip-30291	102	27	-	-	PUNCT
eblip-30291	102	28	based	base	VERB
eblip-30291	102	29	textual	textual	ADJ
eblip-30291	102	30	analysis	analysis	NOUN
eblip-30291	102	31	tools	tool	NOUN
eblip-30291	102	32	used	use	VERB
eblip-30291	102	33	in	in	ADP
eblip-30291	102	34	digital	digital	ADJ
eblip-30291	102	35	humanities	humanity	NOUN
eblip-30291	102	36	(	(	PUNCT
eblip-30291	102	37	sinclair	sinclair	PROPN
eblip-30291	102	38	&	&	CCONJ
eblip-30291	102	39	rockwell	rockwell	PROPN
eblip-30291	102	40	,	,	PUNCT
eblip-30291	102	41	2022	2022	NUM
eblip-30291	102	42	)	)	PUNCT
eblip-30291	102	43	.	.	PUNCT
eblip-30291	103	1	voyant	voyant	PROPN
eblip-30291	103	2	allows	allow	VERB
eblip-30291	103	3	for	for	SCONJ
eblip-30291	103	4	text	text	NOUN
eblip-30291	103	5	files	file	NOUN
eblip-30291	103	6	to	to	PART
eblip-30291	103	7	be	be	AUX
eblip-30291	103	8	explored	explore	VERB
eblip-30291	103	9	and	and	CCONJ
eblip-30291	103	10	visually	visually	ADV
eblip-30291	103	11	represented	represent	VERB
eblip-30291	103	12	in	in	ADP
eblip-30291	103	13	an	an	DET
eblip-30291	103	14	easy	easy	ADJ
eblip-30291	103	15	to	to	PART
eblip-30291	103	16	manipulate	manipulate	VERB
eblip-30291	103	17	interface	interface	NOUN
eblip-30291	103	18	;	;	PUNCT
eblip-30291	103	19	it	it	PRON
eblip-30291	103	20	is	be	AUX
eblip-30291	103	21	particularly	particularly	ADV
eblip-30291	103	22	useful	useful	ADJ
eblip-30291	103	23	for	for	ADP
eblip-30291	103	24	examining	examine	VERB
eblip-30291	103	25	patterns	pattern	NOUN
eblip-30291	103	26	within	within	ADP
eblip-30291	103	27	texts	text	NOUN
eblip-30291	103	28	.	.	PUNCT
eblip-30291	104	1	of	of	ADP
eblip-30291	104	2	particular	particular	ADJ
eblip-30291	104	3	relevance	relevance	NOUN
eblip-30291	104	4	to	to	ADP
eblip-30291	104	5	this	this	DET
eblip-30291	104	6	analysis	analysis	NOUN
eblip-30291	104	7	were	be	AUX
eblip-30291	104	8	the	the	DET
eblip-30291	104	9	cirrus	cirrus	NOUN
eblip-30291	104	10	,	,	PUNCT
eblip-30291	104	11	document	document	NOUN
eblip-30291	104	12	terms	term	NOUN
eblip-30291	104	13	,	,	PUNCT
eblip-30291	104	14	terms	term	NOUN
eblip-30291	104	15	berry	berry	VERB
eblip-30291	104	16	,	,	PUNCT
eblip-30291	104	17	and	and	CCONJ
eblip-30291	104	18	trends	trend	NOUN
eblip-30291	104	19	tools	tool	NOUN
eblip-30291	104	20	;	;	PUNCT
eblip-30291	104	21	these	these	PRON
eblip-30291	104	22	were	be	AUX
eblip-30291	104	23	used	use	VERB
eblip-30291	104	24	to	to	PART
eblip-30291	104	25	determine	determine	VERB
eblip-30291	104	26	patterns	pattern	NOUN
eblip-30291	104	27	and	and	CCONJ
eblip-30291	104	28	meaning	meaning	NOUN
eblip-30291	104	29	within	within	ADP
eblip-30291	104	30	each	each	DET
eblip-30291	104	31	dataset	dataset	NOUN
eblip-30291	104	32	and	and	CCONJ
eblip-30291	104	33	between	between	ADP
eblip-30291	104	34	them	they	PRON
eblip-30291	104	35	.	.	PUNCT
eblip-30291	104	36	  	  	SPACE
eblip-30291	105	1	linguistic	linguistic	ADJ
eblip-30291	105	2	inquiry	inquiry	NOUN
eblip-30291	105	3	and	and	CCONJ
eblip-30291	105	4	word	word	NOUN
eblip-30291	105	5	count	count	NOUN
eblip-30291	105	6	(	(	PUNCT
eblip-30291	105	7	liwc	liwc	PROPN
eblip-30291	105	8	)	)	PUNCT
eblip-30291	105	9	  	  	SPACE
eblip-30291	105	10	liwc	liwc	PROPN
eblip-30291	105	11	is	be	AUX
eblip-30291	105	12	a	a	DET
eblip-30291	105	13	software	software	NOUN
eblip-30291	105	14	program	program	NOUN
eblip-30291	105	15	focused	focus	VERB
eblip-30291	105	16	on	on	ADP
eblip-30291	105	17	identifying	identify	VERB
eblip-30291	105	18	people	people	NOUN
eblip-30291	105	19	’s	’s	PART
eblip-30291	105	20	social	social	ADJ
eblip-30291	105	21	and	and	CCONJ
eblip-30291	105	22	psychological	psychological	ADJ
eblip-30291	105	23	states	state	NOUN
eblip-30291	105	24	from	from	ADP
eblip-30291	105	25	the	the	DET
eblip-30291	105	26	language	language	NOUN
eblip-30291	105	27	they	they	PRON
eblip-30291	105	28	use	use	VERB
eblip-30291	105	29	.	.	PUNCT
eblip-30291	106	1	liwc	liwc	PROPN
eblip-30291	106	2	achieves	achieve	VERB
eblip-30291	106	3	this	this	PRON
eblip-30291	106	4	by	by	ADP
eblip-30291	106	5	calculating	calculate	VERB
eblip-30291	106	6	word	word	NOUN
eblip-30291	106	7	count	count	NOUN
eblip-30291	106	8	distributions	distribution	NOUN
eblip-30291	106	9	in	in	ADP
eblip-30291	106	10	psychologically	psychologically	ADV
eblip-30291	106	11	meaningful	meaningful	ADJ
eblip-30291	106	12	categories	category	NOUN
eblip-30291	106	13	(	(	PUNCT
eblip-30291	106	14	tausczik	tausczik	PROPN
eblip-30291	106	15	&	&	CCONJ
eblip-30291	106	16	pennebaker	pennebaker	PROPN
eblip-30291	106	17	,	,	PUNCT
eblip-30291	106	18	2010	2010	NUM
eblip-30291	106	19	)	)	PUNCT
eblip-30291	106	20	.	.	PUNCT
eblip-30291	107	1	the	the	DET
eblip-30291	107	2	current	current	ADJ
eblip-30291	107	3	version	version	NOUN
eblip-30291	107	4	,	,	PUNCT
eblip-30291	107	5	liwc-22	liwc-22	PROPN
eblip-30291	107	6	,	,	PUNCT
eblip-30291	107	7	uses	use	VERB
eblip-30291	107	8	over	over	ADV
eblip-30291	107	9	100	100	NUM
eblip-30291	107	10	built	build	VERB
eblip-30291	107	11	-	-	PUNCT
eblip-30291	107	12	in	in	ADP
eblip-30291	107	13	dictionaries	dictionary	NOUN
eblip-30291	107	14	consisting	consist	VERB
eblip-30291	107	15	of	of	ADP
eblip-30291	107	16	words	word	NOUN
eblip-30291	107	17	,	,	PUNCT
eblip-30291	107	18	word	word	NOUN
eblip-30291	107	19	stems	stem	VERB
eblip-30291	107	20	,	,	PUNCT
eblip-30291	107	21	emoticons	emoticon	NOUN
eblip-30291	107	22	,	,	PUNCT
eblip-30291	107	23	and	and	CCONJ
eblip-30291	107	24	other	other	ADJ
eblip-30291	107	25	verbal	verbal	ADJ
eblip-30291	107	26	structures	structure	NOUN
eblip-30291	107	27	to	to	PART
eblip-30291	107	28	capture	capture	VERB
eblip-30291	107	29	several	several	ADJ
eblip-30291	107	30	psychological	psychological	ADJ
eblip-30291	107	31	categories	category	NOUN
eblip-30291	107	32	(	(	PUNCT
eblip-30291	107	33	liwc	liwc	PROPN
eblip-30291	107	34	,	,	PUNCT
eblip-30291	107	35	n.d	n.d	PROPN
eblip-30291	107	36	.	.	PROPN
eblip-30291	107	37	)	)	PUNCT
eblip-30291	107	38	.	.	PUNCT
eblip-30291	108	1	since	since	SCONJ
eblip-30291	108	2	our	our	PRON
eblip-30291	108	3	objective	objective	NOUN
eblip-30291	108	4	was	be	AUX
eblip-30291	108	5	to	to	PART
eblip-30291	108	6	assess	assess	VERB
eblip-30291	108	7	if	if	SCONJ
eblip-30291	108	8	there	there	PRON
eblip-30291	108	9	was	be	VERB
eblip-30291	108	10	a	a	DET
eblip-30291	108	11	difference	difference	NOUN
eblip-30291	108	12	between	between	ADP
eblip-30291	108	13	the	the	DET
eblip-30291	108	14	types	type	NOUN
eblip-30291	108	15	of	of	ADP
eblip-30291	108	16	inquiries	inquiry	NOUN
eblip-30291	108	17	received	receive	VERB
eblip-30291	108	18	by	by	ADP
eblip-30291	108	19	askaway	askaway	NOUN
eblip-30291	108	20	throughout	throughout	ADP
eblip-30291	108	21	the	the	DET
eblip-30291	108	22	pandemic	pandemic	ADJ
eblip-30291	108	23	,	,	PUNCT
eblip-30291	108	24	and	and	CCONJ
eblip-30291	108	25	not	not	PART
eblip-30291	108	26	to	to	PART
eblip-30291	108	27	evaluate	evaluate	VERB
eblip-30291	108	28	linguistic	linguistic	ADJ
eblip-30291	108	29	characteristics	characteristic	NOUN
eblip-30291	108	30	per	per	ADP
eblip-30291	108	31	se	se	X
eblip-30291	108	32	,	,	PUNCT
eblip-30291	108	33	we	we	PRON
eblip-30291	108	34	focused	focus	VERB
eblip-30291	108	35	on	on	ADP
eblip-30291	108	36	the	the	DET
eblip-30291	108	37	summary	summary	NOUN
eblip-30291	108	38	dimensions	dimension	NOUN
eblip-30291	108	39	,	,	PUNCT
eblip-30291	108	40	described	describe	VERB
eblip-30291	108	41	in	in	ADP
eblip-30291	108	42	table	table	NOUN
eblip-30291	108	43	2	2	NUM
eblip-30291	108	44	.	.	PUNCT
eblip-30291	108	45	    	    	SPACE
eblip-30291	108	46	table	table	NOUN
eblip-30291	108	47	2	2	NUM
eblip-30291	108	48	liwc	liwc	ADJ
eblip-30291	108	49	summary	summary	NOUN
eblip-30291	108	50	dimensions	dimension	NOUN
eblip-30291	108	51	summary	summary	NOUN
eblip-30291	108	52	dimensions	dimension	NOUN
eblip-30291	108	53	description	description	NOUN
eblip-30291	108	54	analytic	analytic	NOUN
eblip-30291	108	55	captures	capture	VERB
eblip-30291	108	56	the	the	DET
eblip-30291	108	57	use	use	NOUN
eblip-30291	108	58	of	of	ADP
eblip-30291	108	59	formal	formal	ADJ
eblip-30291	108	60	,	,	PUNCT
eblip-30291	108	61	logical	logical	ADJ
eblip-30291	108	62	,	,	PUNCT
eblip-30291	108	63	and	and	CCONJ
eblip-30291	108	64	hierarchical	hierarchical	ADJ
eblip-30291	108	65	thinking	thinking	NOUN
eblip-30291	108	66	patterns	pattern	NOUN
eblip-30291	108	67	.	.	PUNCT
eblip-30291	109	1	low	low	ADJ
eblip-30291	109	2	scores	score	NOUN
eblip-30291	109	3	correspond	correspond	VERB
eblip-30291	109	4	to	to	ADP
eblip-30291	109	5	intuitive	intuitive	ADJ
eblip-30291	109	6	,	,	PUNCT
eblip-30291	109	7	personal	personal	ADJ
eblip-30291	109	8	,	,	PUNCT
eblip-30291	109	9	and	and	CCONJ
eblip-30291	109	10	less	less	ADV
eblip-30291	109	11	rigid	rigid	ADJ
eblip-30291	109	12	language	language	NOUN
eblip-30291	109	13	.	.	PUNCT
eblip-30291	110	1	high	high	ADJ
eblip-30291	110	2	scores	score	NOUN
eblip-30291	110	3	suggest	suggest	VERB
eblip-30291	110	4	more	more	ADV
eblip-30291	110	5	formal	formal	ADJ
eblip-30291	110	6	or	or	CCONJ
eblip-30291	110	7	academic	academic	ADJ
eblip-30291	110	8	language	language	NOUN
eblip-30291	110	9	correlated	correlate	VERB
eblip-30291	110	10	with	with	ADP
eblip-30291	110	11	higher	high	ADJ
eblip-30291	110	12	grades	grade	NOUN
eblip-30291	110	13	and	and	CCONJ
eblip-30291	110	14	reasoning	reasoning	NOUN
eblip-30291	110	15	skills	skill	NOUN
eblip-30291	110	16	.	.	PUNCT
eblip-30291	111	1	clout	clout	PROPN
eblip-30291	111	2	refers	refer	VERB
eblip-30291	111	3	to	to	ADP
eblip-30291	111	4	language	language	NOUN
eblip-30291	111	5	related	relate	VERB
eblip-30291	111	6	to	to	ADP
eblip-30291	111	7	social	social	ADJ
eblip-30291	111	8	status	status	NOUN
eblip-30291	111	9	,	,	PUNCT
eblip-30291	111	10	confidence	confidence	NOUN
eblip-30291	111	11	,	,	PUNCT
eblip-30291	111	12	or	or	CCONJ
eblip-30291	111	13	leadership	leadership	NOUN
eblip-30291	111	14	.	.	PUNCT
eblip-30291	112	1	authenticity	authenticity	NOUN
eblip-30291	112	2	describes	describe	VERB
eblip-30291	112	3	self	self	NOUN
eblip-30291	112	4	-	-	PUNCT
eblip-30291	112	5	monitoring	monitor	VERB
eblip-30291	112	6	language	language	NOUN
eblip-30291	112	7	,	,	PUNCT
eblip-30291	112	8	associated	associate	VERB
eblip-30291	112	9	with	with	ADP
eblip-30291	112	10	levels	level	NOUN
eblip-30291	112	11	of	of	ADP
eblip-30291	112	12	spontaneity	spontaneity	NOUN
eblip-30291	112	13	.	.	PUNCT
eblip-30291	113	1	higher	high	ADJ
eblip-30291	113	2	scores	score	NOUN
eblip-30291	113	3	in	in	ADP
eblip-30291	113	4	this	this	DET
eblip-30291	113	5	category	category	NOUN
eblip-30291	113	6	mean	mean	VERB
eblip-30291	113	7	use	use	NOUN
eblip-30291	113	8	of	of	ADP
eblip-30291	113	9	less	less	ADJ
eblip-30291	113	10	“	"	PUNCT
eblip-30291	113	11	filtered	filter	VERB
eblip-30291	113	12	”	"	PUNCT
eblip-30291	113	13	language	language	NOUN
eblip-30291	113	14	,	,	PUNCT
eblip-30291	113	15	while	while	SCONJ
eblip-30291	113	16	prepared	prepared	ADJ
eblip-30291	113	17	texts	text	NOUN
eblip-30291	113	18	tend	tend	VERB
eblip-30291	113	19	to	to	PART
eblip-30291	113	20	have	have	VERB
eblip-30291	113	21	lower	low	ADJ
eblip-30291	113	22	scores	score	NOUN
eblip-30291	113	23	.	.	PUNCT
eblip-30291	114	1	tone	tone	NOUN
eblip-30291	114	2	puts	put	VERB
eblip-30291	114	3	positive	positive	ADJ
eblip-30291	114	4	and	and	CCONJ
eblip-30291	114	5	negative	negative	ADJ
eblip-30291	114	6	emotional	emotional	ADJ
eblip-30291	114	7	tones	tone	NOUN
eblip-30291	114	8	into	into	ADP
eblip-30291	114	9	a	a	DET
eblip-30291	114	10	single	single	ADJ
eblip-30291	114	11	summary	summary	NOUN
eblip-30291	114	12	variable	variable	NOUN
eblip-30291	114	13	.	.	PUNCT
eblip-30291	115	1	the	the	PRON
eblip-30291	115	2	higher	high	ADJ
eblip-30291	115	3	the	the	DET
eblip-30291	115	4	number	number	NOUN
eblip-30291	115	5	,	,	PUNCT
eblip-30291	115	6	the	the	DET
eblip-30291	115	7	more	more	ADV
eblip-30291	115	8	positive	positive	ADJ
eblip-30291	115	9	the	the	DET
eblip-30291	115	10	language	language	NOUN
eblip-30291	115	11	,	,	PUNCT
eblip-30291	115	12	while	while	SCONJ
eblip-30291	115	13	scores	score	NOUN
eblip-30291	115	14	below	below	ADP
eblip-30291	115	15	50	50	NUM
eblip-30291	115	16	suggest	suggest	VERB
eblip-30291	115	17	a	a	DET
eblip-30291	115	18	more	more	ADV
eblip-30291	115	19	negative	negative	ADJ
eblip-30291	115	20	tone	tone	NOUN
eblip-30291	115	21	.	.	PUNCT
eblip-30291	115	22	      	      	SPACE
eblip-30291	115	23	analysis	analysis	NOUN
eblip-30291	115	24	  	  	SPACE
eblip-30291	115	25	metadata	metadata	VERB
eblip-30291	115	26	analysis	analysis	NOUN
eblip-30291	115	27	  	  	SPACE
eblip-30291	115	28	using	use	VERB
eblip-30291	115	29	both	both	DET
eblip-30291	115	30	r	r	NOUN
eblip-30291	115	31	and	and	CCONJ
eblip-30291	115	32	python	python	NOUN
eblip-30291	115	33	(	(	PUNCT
eblip-30291	115	34	pandas	pandas	PROPN
eblip-30291	115	35	)	)	PUNCT
eblip-30291	115	36	,	,	PUNCT
eblip-30291	115	37	the	the	DET
eblip-30291	115	38	metadata	metadata	NOUN
eblip-30291	115	39	for	for	ADP
eblip-30291	115	40	the	the	DET
eblip-30291	115	41	full	full	ADJ
eblip-30291	115	42	dataset	dataset	NOUN
eblip-30291	115	43	was	be	AUX
eblip-30291	115	44	analyzed	analyze	VERB
eblip-30291	115	45	for	for	ADP
eblip-30291	115	46	insights	insight	NOUN
eblip-30291	115	47	into	into	ADP
eblip-30291	115	48	question	question	NOUN
eblip-30291	115	49	types	type	NOUN
eblip-30291	115	50	,	,	PUNCT
eblip-30291	115	51	distributions	distribution	NOUN
eblip-30291	115	52	and	and	CCONJ
eblip-30291	115	53	trends	trend	NOUN
eblip-30291	115	54	.	.	PUNCT
eblip-30291	116	1	in	in	ADP
eblip-30291	116	2	general	general	ADJ
eblip-30291	116	3	,	,	PUNCT
eblip-30291	116	4	the	the	DET
eblip-30291	116	5	data	datum	NOUN
eblip-30291	116	6	indicate	indicate	VERB
eblip-30291	116	7	changes	change	NOUN
eblip-30291	116	8	in	in	ADP
eblip-30291	116	9	volume	volume	NOUN
eblip-30291	116	10	more	more	ADV
eblip-30291	116	11	so	so	ADV
eblip-30291	116	12	than	than	ADP
eblip-30291	116	13	any	any	DET
eblip-30291	116	14	other	other	ADJ
eblip-30291	116	15	element	element	NOUN
eblip-30291	116	16	.	.	PUNCT
eblip-30291	117	1	for	for	ADP
eblip-30291	117	2	example	example	NOUN
eblip-30291	117	3	,	,	PUNCT
eblip-30291	117	4	the	the	DET
eblip-30291	117	5	pandemic	pandemic	NOUN
eblip-30291	117	6	was	be	AUX
eblip-30291	117	7	officially	officially	ADV
eblip-30291	117	8	declared	declare	VERB
eblip-30291	117	9	on	on	ADP
eblip-30291	117	10	march	march	PROPN
eblip-30291	117	11	11	11	NUM
eblip-30291	117	12	,	,	PUNCT
eblip-30291	117	13	2020	2020	NUM
eblip-30291	117	14	and	and	CCONJ
eblip-30291	117	15	march	march	PROPN
eblip-30291	117	16	23	23	NUM
eblip-30291	117	17	,	,	PUNCT
eblip-30291	117	18	2020	2020	NUM
eblip-30291	117	19	was	be	AUX
eblip-30291	117	20	the	the	DET
eblip-30291	117	21	busiest	busy	ADJ
eblip-30291	117	22	single	single	ADJ
eblip-30291	117	23	day	day	NOUN
eblip-30291	117	24	on	on	ADP
eblip-30291	117	25	askaway	askaway	NOUN
eblip-30291	117	26	throughout	throughout	ADP
eblip-30291	117	27	the	the	DET
eblip-30291	117	28	study	study	NOUN
eblip-30291	117	29	period	period	NOUN
eblip-30291	117	30	.	.	PUNCT
eblip-30291	118	1	figure	figure	NOUN
eblip-30291	118	2	1	1	NUM
eblip-30291	118	3	below	below	ADV
eblip-30291	118	4	depicts	depict	VERB
eblip-30291	118	5	the	the	DET
eblip-30291	118	6	distribution	distribution	NOUN
eblip-30291	118	7	of	of	ADP
eblip-30291	118	8	questions	question	NOUN
eblip-30291	118	9	asked	ask	VERB
eblip-30291	118	10	on	on	ADP
eblip-30291	118	11	askaway	askaway	NOUN
eblip-30291	118	12	between	between	ADP
eblip-30291	118	13	september	september	PROPN
eblip-30291	118	14	2019	2019	NUM
eblip-30291	118	15	and	and	CCONJ
eblip-30291	118	16	august	august	PROPN
eblip-30291	118	17	2021	2021	NUM
eblip-30291	118	18	,	,	PUNCT
eblip-30291	118	19	totaled	total	VERB
eblip-30291	118	20	by	by	ADP
eblip-30291	118	21	month	month	NOUN
eblip-30291	118	22	,	,	PUNCT
eblip-30291	118	23	and	and	CCONJ
eblip-30291	118	24	colour	colour	NOUN
eblip-30291	118	25	-	-	PUNCT
eblip-30291	118	26	coded	code	VERB
eblip-30291	118	27	to	to	PART
eblip-30291	118	28	represent	represent	VERB
eblip-30291	118	29	the	the	DET
eblip-30291	118	30	pandemic	pandemic	ADJ
eblip-30291	118	31	timeline	timeline	NOUN
eblip-30291	118	32	.	.	PUNCT
eblip-30291	118	33	    	    	SPACE
eblip-30291	119	1	figure	figure	NOUN
eblip-30291	119	2	1	1	NUM
eblip-30291	119	3	total	total	NOUN
eblip-30291	119	4	chats	chat	NOUN
eblip-30291	119	5	by	by	ADP
eblip-30291	119	6	month	month	NOUN
eblip-30291	119	7	and	and	CCONJ
eblip-30291	119	8	pandemic	pandemic	ADJ
eblip-30291	119	9	timeline	timeline	NOUN
eblip-30291	119	10	.	.	PUNCT
eblip-30291	119	11	    	    	SPACE
eblip-30291	120	1	the	the	DET
eblip-30291	120	2	askaway	askaway	PROPN
eblip-30291	120	3	service	service	NOUN
eblip-30291	120	4	supports	support	VERB
eblip-30291	120	5	a	a	DET
eblip-30291	120	6	variety	variety	NOUN
eblip-30291	120	7	of	of	ADP
eblip-30291	120	8	post	post	ADJ
eblip-30291	120	9	-	-	ADJ
eblip-30291	120	10	secondary	secondary	ADJ
eblip-30291	120	11	institutions	institution	NOUN
eblip-30291	120	12	that	that	PRON
eblip-30291	120	13	differ	differ	VERB
eblip-30291	120	14	in	in	ADP
eblip-30291	120	15	size	size	NOUN
eblip-30291	120	16	,	,	PUNCT
eblip-30291	120	17	program	program	NOUN
eblip-30291	120	18	type	type	NOUN
eblip-30291	120	19	,	,	PUNCT
eblip-30291	120	20	geography	geography	NOUN
eblip-30291	120	21	,	,	PUNCT
eblip-30291	120	22	and	and	CCONJ
eblip-30291	120	23	urban	urban	ADJ
eblip-30291	120	24	/	/	SYM
eblip-30291	120	25	rural	rural	ADJ
eblip-30291	120	26	locality	locality	NOUN
eblip-30291	120	27	.	.	PUNCT
eblip-30291	121	1	figure	figure	NOUN
eblip-30291	121	2	2	2	NUM
eblip-30291	121	3	depicts	depict	VERB
eblip-30291	121	4	the	the	DET
eblip-30291	121	5	distribution	distribution	NOUN
eblip-30291	121	6	of	of	ADP
eblip-30291	121	7	questions	question	NOUN
eblip-30291	121	8	asked	ask	VERB
eblip-30291	121	9	over	over	ADP
eblip-30291	121	10	time	time	NOUN
eblip-30291	121	11	by	by	ADP
eblip-30291	121	12	the	the	DET
eblip-30291	121	13	size	size	NOUN
eblip-30291	121	14	of	of	ADP
eblip-30291	121	15	the	the	DET
eblip-30291	121	16	post	post	ADJ
eblip-30291	121	17	-	-	ADJ
eblip-30291	121	18	secondary	secondary	ADJ
eblip-30291	121	19	institution	institution	NOUN
eblip-30291	121	20	by	by	ADP
eblip-30291	121	21	enrollment	enrollment	NOUN
eblip-30291	121	22	.	.	PUNCT
eblip-30291	122	1	while	while	SCONJ
eblip-30291	122	2	the	the	DET
eblip-30291	122	3	pattern	pattern	NOUN
eblip-30291	122	4	in	in	ADP
eblip-30291	122	5	the	the	DET
eblip-30291	122	6	data	data	NOUN
eblip-30291	122	7	follows	follow	VERB
eblip-30291	122	8	the	the	DET
eblip-30291	122	9	same	same	ADJ
eblip-30291	122	10	trajectory	trajectory	NOUN
eblip-30291	122	11	as	as	SCONJ
eblip-30291	122	12	is	be	AUX
eblip-30291	122	13	depicted	depict	VERB
eblip-30291	122	14	in	in	ADP
eblip-30291	122	15	figure	figure	NOUN
eblip-30291	122	16	1	1	NUM
eblip-30291	122	17	,	,	PUNCT
eblip-30291	122	18	when	when	SCONJ
eblip-30291	122	19	the	the	DET
eblip-30291	122	20	data	datum	NOUN
eblip-30291	122	21	is	be	AUX
eblip-30291	122	22	broken	break	VERB
eblip-30291	122	23	out	out	ADP
eblip-30291	122	24	by	by	ADP
eblip-30291	122	25	institution	institution	NOUN
eblip-30291	122	26	size	size	NOUN
eblip-30291	122	27	,	,	PUNCT
eblip-30291	122	28	we	we	PRON
eblip-30291	122	29	see	see	VERB
eblip-30291	122	30	that	that	SCONJ
eblip-30291	122	31	medium	medium	ADJ
eblip-30291	122	32	-	-	PUNCT
eblip-30291	122	33	sized	sized	ADJ
eblip-30291	122	34	institutions	institution	NOUN
eblip-30291	122	35	consistently	consistently	ADV
eblip-30291	122	36	account	account	VERB
eblip-30291	122	37	for	for	ADP
eblip-30291	122	38	a	a	DET
eblip-30291	122	39	high	high	ADJ
eblip-30291	122	40	proportion	proportion	NOUN
eblip-30291	122	41	of	of	ADP
eblip-30291	122	42	questions	question	NOUN
eblip-30291	122	43	asked	ask	VERB
eblip-30291	122	44	.	.	PUNCT
eblip-30291	123	1	we	we	PRON
eblip-30291	123	2	also	also	ADV
eblip-30291	123	3	see	see	VERB
eblip-30291	123	4	that	that	SCONJ
eblip-30291	123	5	,	,	PUNCT
eblip-30291	123	6	after	after	SCONJ
eblip-30291	123	7	the	the	DET
eblip-30291	123	8	pandemic	pandemic	NOUN
eblip-30291	123	9	was	be	AUX
eblip-30291	123	10	declared	declare	VERB
eblip-30291	123	11	,	,	PUNCT
eblip-30291	123	12	the	the	DET
eblip-30291	123	13	number	number	NOUN
eblip-30291	123	14	of	of	ADP
eblip-30291	123	15	questions	question	NOUN
eblip-30291	123	16	asked	ask	VERB
eblip-30291	123	17	from	from	ADP
eblip-30291	123	18	the	the	DET
eblip-30291	123	19	larger	large	ADJ
eblip-30291	123	20	institutions	institution	NOUN
eblip-30291	123	21	accounts	account	VERB
eblip-30291	123	22	for	for	ADP
eblip-30291	123	23	a	a	DET
eblip-30291	123	24	substantial	substantial	ADJ
eblip-30291	123	25	portion	portion	NOUN
eblip-30291	123	26	of	of	ADP
eblip-30291	123	27	the	the	DET
eblip-30291	123	28	increase	increase	NOUN
eblip-30291	123	29	in	in	ADP
eblip-30291	123	30	volume	volume	NOUN
eblip-30291	123	31	.	.	PUNCT
eblip-30291	124	1	despite	despite	SCONJ
eblip-30291	124	2	these	these	DET
eblip-30291	124	3	increases	increase	NOUN
eblip-30291	124	4	in	in	ADP
eblip-30291	124	5	volume	volume	NOUN
eblip-30291	124	6	from	from	ADP
eblip-30291	124	7	larger	large	ADJ
eblip-30291	124	8	institutions	institution	NOUN
eblip-30291	124	9	,	,	PUNCT
eblip-30291	124	10	which	which	PRON
eblip-30291	124	11	include	include	VERB
eblip-30291	124	12	the	the	DET
eblip-30291	124	13	research	research	NOUN
eblip-30291	124	14	-	-	PUNCT
eblip-30291	124	15	intensive	intensive	ADJ
eblip-30291	124	16	universities	university	NOUN
eblip-30291	124	17	,	,	PUNCT
eblip-30291	124	18	there	there	PRON
eblip-30291	124	19	is	be	VERB
eblip-30291	124	20	no	no	DET
eblip-30291	124	21	evidence	evidence	NOUN
eblip-30291	124	22	in	in	ADP
eblip-30291	124	23	our	our	PRON
eblip-30291	124	24	data	datum	NOUN
eblip-30291	124	25	that	that	SCONJ
eblip-30291	124	26	the	the	DET
eblip-30291	124	27	question	question	NOUN
eblip-30291	124	28	types	type	NOUN
eblip-30291	124	29	themselves	themselves	PRON
eblip-30291	124	30	were	be	AUX
eblip-30291	124	31	altered	alter	VERB
eblip-30291	124	32	.	.	PUNCT
eblip-30291	124	33	    	    	SPACE
eblip-30291	125	1	figure	figure	NOUN
eblip-30291	125	2	2	2	NUM
eblip-30291	125	3	timeline	timeline	NOUN
eblip-30291	125	4	of	of	ADP
eblip-30291	125	5	total	total	ADJ
eblip-30291	125	6	chats	chat	NOUN
eblip-30291	125	7	by	by	ADP
eblip-30291	125	8	institution	institution	NOUN
eblip-30291	125	9	size	size	NOUN
eblip-30291	125	10	and	and	CCONJ
eblip-30291	125	11	pandemic	pandemic	ADJ
eblip-30291	125	12	timeline	timeline	NOUN
eblip-30291	125	13	.	.	PUNCT
eblip-30291	125	14	    	    	SPACE
eblip-30291	126	1	askaway	askaway	NOUN
eblip-30291	126	2	tags	tag	NOUN
eblip-30291	126	3	are	be	AUX
eblip-30291	126	4	well	well	ADV
eblip-30291	126	5	-	-	PUNCT
eblip-30291	126	6	defined	define	VERB
eblip-30291	126	7	for	for	ADP
eblip-30291	126	8	collective	collective	ADJ
eblip-30291	126	9	usage	usage	NOUN
eblip-30291	126	10	(	(	PUNCT
eblip-30291	126	11	askaway	askaway	ADV
eblip-30291	126	12	,	,	PUNCT
eblip-30291	126	13	2022	2022	NUM
eblip-30291	126	14	)	)	PUNCT
eblip-30291	126	15	and	and	CCONJ
eblip-30291	126	16	analysis	analysis	NOUN
eblip-30291	126	17	of	of	ADP
eblip-30291	126	18	them	they	PRON
eblip-30291	126	19	shows	show	VERB
eblip-30291	126	20	very	very	ADV
eblip-30291	126	21	clearly	clearly	ADV
eblip-30291	126	22	that	that	SCONJ
eblip-30291	126	23	,	,	PUNCT
eblip-30291	126	24	from	from	ADP
eblip-30291	126	25	the	the	DET
eblip-30291	126	26	service	service	NOUN
eblip-30291	126	27	provider	provider	NOUN
eblip-30291	126	28	’s	’s	PART
eblip-30291	126	29	perspective	perspective	NOUN
eblip-30291	126	30	,	,	PUNCT
eblip-30291	126	31	the	the	DET
eblip-30291	126	32	type	type	NOUN
eblip-30291	126	33	of	of	ADP
eblip-30291	126	34	questions	question	NOUN
eblip-30291	126	35	asked	ask	VERB
eblip-30291	126	36	on	on	ADP
eblip-30291	126	37	askaway	askaway	NOUN
eblip-30291	126	38	did	do	AUX
eblip-30291	126	39	not	not	PART
eblip-30291	126	40	change	change	VERB
eblip-30291	126	41	substantially	substantially	ADV
eblip-30291	126	42	during	during	ADP
eblip-30291	126	43	the	the	DET
eblip-30291	126	44	pandemic	pandemic	ADJ
eblip-30291	126	45	.	.	PUNCT
eblip-30291	127	1	figure	figure	NOUN
eblip-30291	127	2	3	3	NUM
eblip-30291	127	3	demonstrates	demonstrate	VERB
eblip-30291	127	4	the	the	DET
eblip-30291	127	5	remarkable	remarkable	ADJ
eblip-30291	127	6	consistency	consistency	NOUN
eblip-30291	127	7	in	in	ADP
eblip-30291	127	8	the	the	DET
eblip-30291	127	9	types	type	NOUN
eblip-30291	127	10	of	of	ADP
eblip-30291	127	11	questions	question	NOUN
eblip-30291	127	12	asked	ask	VERB
eblip-30291	127	13	throughout	throughout	ADP
eblip-30291	127	14	our	our	PRON
eblip-30291	127	15	study	study	NOUN
eblip-30291	127	16	period	period	NOUN
eblip-30291	127	17	through	through	ADP
eblip-30291	127	18	a	a	DET
eblip-30291	127	19	display	display	NOUN
eblip-30291	127	20	of	of	ADP
eblip-30291	127	21	the	the	DET
eblip-30291	127	22	top	top	ADJ
eblip-30291	127	23	10	10	NUM
eblip-30291	127	24	tags	tag	NOUN
eblip-30291	127	25	in	in	ADP
eblip-30291	127	26	our	our	PRON
eblip-30291	127	27	dataset	dataset	NOUN
eblip-30291	127	28	,	,	PUNCT
eblip-30291	127	29	isolated	isolate	VERB
eblip-30291	127	30	by	by	ADP
eblip-30291	127	31	pandemic	pandemic	ADJ
eblip-30291	127	32	period	period	NOUN
eblip-30291	127	33	.	.	PUNCT
eblip-30291	128	1	note	note	VERB
eblip-30291	128	2	that	that	SCONJ
eblip-30291	128	3	there	there	PRON
eblip-30291	128	4	are	be	VERB
eblip-30291	128	5	12	12	NUM
eblip-30291	128	6	tags	tag	NOUN
eblip-30291	128	7	in	in	ADP
eblip-30291	128	8	figure	figure	NOUN
eblip-30291	128	9	3	3	NUM
eblip-30291	128	10	.	.	PUNCT
eblip-30291	129	1	the	the	DET
eblip-30291	129	2	top	top	ADJ
eblip-30291	129	3	10	10	NUM
eblip-30291	129	4	tags	tag	NOUN
eblip-30291	129	5	for	for	ADP
eblip-30291	129	6	each	each	DET
eblip-30291	129	7	period	period	NOUN
eblip-30291	129	8	were	be	AUX
eblip-30291	129	9	extracted	extract	VERB
eblip-30291	129	10	and	and	CCONJ
eblip-30291	129	11	then	then	ADV
eblip-30291	129	12	collated	collate	VERB
eblip-30291	129	13	;	;	PUNCT
eblip-30291	129	14	not	not	PART
eblip-30291	129	15	all	all	DET
eblip-30291	129	16	tags	tag	NOUN
eblip-30291	129	17	below	below	ADV
eblip-30291	129	18	would	would	AUX
eblip-30291	129	19	have	have	AUX
eblip-30291	129	20	been	be	AUX
eblip-30291	129	21	in	in	ADP
eblip-30291	129	22	the	the	DET
eblip-30291	129	23	top	top	NOUN
eblip-30291	129	24	10	10	NUM
eblip-30291	129	25	for	for	ADP
eblip-30291	129	26	the	the	DET
eblip-30291	129	27	dataset	dataset	NOUN
eblip-30291	129	28	as	as	ADP
eblip-30291	129	29	a	a	DET
eblip-30291	129	30	whole	whole	NOUN
eblip-30291	129	31	.	.	PUNCT
eblip-30291	130	1	the	the	DET
eblip-30291	130	2	top	top	ADJ
eblip-30291	130	3	7	7	NUM
eblip-30291	130	4	tags	tag	NOUN
eblip-30291	130	5	in	in	ADP
eblip-30291	130	6	figure	figure	NOUN
eblip-30291	130	7	3	3	NUM
eblip-30291	130	8	were	be	AUX
eblip-30291	130	9	in	in	ADP
eblip-30291	130	10	the	the	DET
eblip-30291	130	11	top	top	NOUN
eblip-30291	130	12	10	10	NUM
eblip-30291	130	13	for	for	ADP
eblip-30291	130	14	all	all	DET
eblip-30291	130	15	3	3	NUM
eblip-30291	130	16	periods	period	NOUN
eblip-30291	130	17	,	,	PUNCT
eblip-30291	130	18	as	as	SCONJ
eblip-30291	130	19	was	be	AUX
eblip-30291	130	20	the	the	DET
eblip-30291	130	21	tag	tag	NOUN
eblip-30291	130	22	'	'	PUNCT
eblip-30291	130	23	technical	technical	ADJ
eblip-30291	130	24	'	'	PUNCT
eblip-30291	130	25	.	.	PUNCT
eblip-30291	131	1	the	the	DET
eblip-30291	131	2	remaining	remain	VERB
eblip-30291	131	3	4	4	NUM
eblip-30291	131	4	tags	tag	NOUN
eblip-30291	131	5	were	be	AUX
eblip-30291	131	6	in	in	ADP
eblip-30291	131	7	the	the	DET
eblip-30291	131	8	top	top	NOUN
eblip-30291	131	9	10	10	NUM
eblip-30291	131	10	for	for	ADP
eblip-30291	131	11	only	only	ADV
eblip-30291	131	12	1	1	NUM
eblip-30291	131	13	or	or	CCONJ
eblip-30291	131	14	2	2	NUM
eblip-30291	131	15	periods	period	NOUN
eblip-30291	131	16	(	(	PUNCT
eblip-30291	131	17	no	no	DET
eblip-30291	131	18	question	question	NOUN
eblip-30291	131	19	in	in	ADP
eblip-30291	131	20	'	'	PUNCT
eblip-30291	131	21	pre	pre	ADJ
eblip-30291	131	22	'	'	PROPN
eblip-30291	131	23	,	,	PUNCT
eblip-30291	131	24	covid-19	covid-19	PROPN
eblip-30291	131	25	in	in	ADP
eblip-30291	131	26	'	'	PUNCT
eblip-30291	131	27	early	early	ADJ
eblip-30291	131	28	'	'	PUNCT
eblip-30291	131	29	,	,	PUNCT
eblip-30291	131	30	interlibrary	interlibrary	ADJ
eblip-30291	131	31	loan	loan	NOUN
eblip-30291	131	32	in	in	ADP
eblip-30291	131	33	'	'	PUNCT
eblip-30291	131	34	pre	pre	NOUN
eblip-30291	131	35	'	'	PUNCT
eblip-30291	131	36	and	and	CCONJ
eblip-30291	131	37	'	'	PUNCT
eblip-30291	131	38	main	main	ADJ
eblip-30291	131	39	'	'	PUNCT
eblip-30291	131	40	,	,	PUNCT
eblip-30291	131	41	and	and	CCONJ
eblip-30291	131	42	referred	refer	VERB
eblip-30291	131	43	in	in	ADP
eblip-30291	131	44	'	'	PUNCT
eblip-30291	131	45	early	early	ADJ
eblip-30291	131	46	'	'	PUNCT
eblip-30291	131	47	and	and	CCONJ
eblip-30291	131	48	'	'	PUNCT
eblip-30291	131	49	main	main	ADJ
eblip-30291	131	50	'	'	PUNCT
eblip-30291	131	51	)	)	PUNCT
eblip-30291	131	52	.	.	PUNCT
eblip-30291	131	53	  	  	SPACE
eblip-30291	132	1	a	a	DET
eblip-30291	132	2	few	few	ADJ
eblip-30291	132	3	other	other	ADJ
eblip-30291	132	4	aspects	aspect	NOUN
eblip-30291	132	5	of	of	ADP
eblip-30291	132	6	the	the	DET
eblip-30291	132	7	tags	tag	NOUN
eblip-30291	132	8	warrant	warrant	NOUN
eblip-30291	132	9	highlighting	highlighting	NOUN
eblip-30291	132	10	.	.	PUNCT
eblip-30291	133	1	circulation	circulation	NOUN
eblip-30291	133	2	,	,	PUNCT
eblip-30291	133	3	referrals	referral	NOUN
eblip-30291	133	4	to	to	ADP
eblip-30291	133	5	“	"	PUNCT
eblip-30291	133	6	home	home	NOUN
eblip-30291	133	7	library	library	NOUN
eblip-30291	133	8	,	,	PUNCT
eblip-30291	133	9	”	"	PUNCT
eblip-30291	133	10	and	and	CCONJ
eblip-30291	133	11	directional	directional	ADJ
eblip-30291	133	12	questions	question	NOUN
eblip-30291	133	13	all	all	PRON
eblip-30291	133	14	increased	increase	VERB
eblip-30291	133	15	from	from	ADP
eblip-30291	133	16	april	april	PROPN
eblip-30291	133	17	2020	2020	NUM
eblip-30291	133	18	onward	onward	ADV
eblip-30291	133	19	.	.	PUNCT
eblip-30291	134	1	interlibrary	interlibrary	ADJ
eblip-30291	134	2	loan	loan	NOUN
eblip-30291	134	3	(	(	PUNCT
eblip-30291	134	4	ill	ill	ADJ
eblip-30291	134	5	)	)	PUNCT
eblip-30291	134	6	questions	question	NOUN
eblip-30291	134	7	are	be	AUX
eblip-30291	134	8	absent	absent	ADJ
eblip-30291	134	9	in	in	ADP
eblip-30291	134	10	the	the	DET
eblip-30291	134	11	main	main	ADJ
eblip-30291	134	12	pandemic	pandemic	ADJ
eblip-30291	134	13	dataset	dataset	NOUN
eblip-30291	134	14	as	as	ADP
eblip-30291	134	15	ill	ill	ADJ
eblip-30291	134	16	services	service	NOUN
eblip-30291	134	17	were	be	AUX
eblip-30291	134	18	unavailable	unavailable	ADJ
eblip-30291	134	19	globally	globally	ADV
eblip-30291	134	20	for	for	ADP
eblip-30291	134	21	much	much	ADJ
eblip-30291	134	22	of	of	ADP
eblip-30291	134	23	that	that	DET
eblip-30291	134	24	time	time	NOUN
eblip-30291	134	25	.	.	PUNCT
eblip-30291	135	1	the	the	DET
eblip-30291	135	2	presence	presence	NOUN
eblip-30291	135	3	of	of	ADP
eblip-30291	135	4	general	general	ADJ
eblip-30291	135	5	referrals	referral	NOUN
eblip-30291	135	6	directing	direct	VERB
eblip-30291	135	7	patrons	patron	NOUN
eblip-30291	135	8	to	to	ADP
eblip-30291	135	9	services	service	NOUN
eblip-30291	135	10	outside	outside	ADP
eblip-30291	135	11	of	of	ADP
eblip-30291	135	12	the	the	DET
eblip-30291	135	13	library	library	NOUN
eblip-30291	135	14	only	only	ADV
eblip-30291	135	15	in	in	ADP
eblip-30291	135	16	the	the	DET
eblip-30291	135	17	mainand	mainand	NOUN
eblip-30291	135	18	late	late	ADV
eblip-30291	135	19	-	-	PUNCT
eblip-30291	135	20	pandemic	pandemic	ADJ
eblip-30291	135	21	data	datum	NOUN
eblip-30291	135	22	suggests	suggest	VERB
eblip-30291	135	23	the	the	DET
eblip-30291	135	24	important	important	ADJ
eblip-30291	135	25	role	role	NOUN
eblip-30291	135	26	that	that	PRON
eblip-30291	135	27	libraries	library	NOUN
eblip-30291	135	28	played	play	VERB
eblip-30291	135	29	as	as	ADP
eblip-30291	135	30	a	a	DET
eblip-30291	135	31	general	general	ADJ
eblip-30291	135	32	campus	campus	NOUN
eblip-30291	135	33	service	service	NOUN
eblip-30291	135	34	.	.	PUNCT
eblip-30291	136	1	the	the	DET
eblip-30291	136	2	covid-19	covid-19	PROPN
eblip-30291	136	3	tag	tag	NOUN
eblip-30291	136	4	emerges	emerge	VERB
eblip-30291	136	5	in	in	ADP
eblip-30291	136	6	the	the	DET
eblip-30291	136	7	top	top	ADJ
eblip-30291	136	8	10	10	NUM
eblip-30291	136	9	tags	tag	NOUN
eblip-30291	136	10	during	during	ADP
eblip-30291	136	11	the	the	DET
eblip-30291	136	12	main	main	ADJ
eblip-30291	136	13	pandemic	pandemic	ADJ
eblip-30291	136	14	period	period	NOUN
eblip-30291	136	15	but	but	CCONJ
eblip-30291	136	16	does	do	AUX
eblip-30291	136	17	not	not	PART
eblip-30291	136	18	persist	persist	VERB
eblip-30291	136	19	beyond	beyond	ADP
eblip-30291	136	20	december	december	PROPN
eblip-30291	136	21	2020	2020	NUM
eblip-30291	136	22	.	.	PUNCT
eblip-30291	137	1	despite	despite	SCONJ
eblip-30291	137	2	these	these	DET
eblip-30291	137	3	differences	difference	NOUN
eblip-30291	137	4	,	,	PUNCT
eblip-30291	137	5	we	we	PRON
eblip-30291	137	6	see	see	VERB
eblip-30291	137	7	remarkable	remarkable	ADJ
eblip-30291	137	8	consistency	consistency	NOUN
eblip-30291	137	9	especially	especially	ADV
eblip-30291	137	10	in	in	ADP
eblip-30291	137	11	those	those	PRON
eblip-30291	137	12	that	that	PRON
eblip-30291	137	13	account	account	VERB
eblip-30291	137	14	for	for	ADP
eblip-30291	137	15	the	the	DET
eblip-30291	137	16	majority	majority	NOUN
eblip-30291	137	17	of	of	ADP
eblip-30291	137	18	the	the	DET
eblip-30291	137	19	volume	volume	NOUN
eblip-30291	137	20	of	of	ADP
eblip-30291	137	21	activity	activity	NOUN
eblip-30291	137	22	.	.	PUNCT
eblip-30291	137	23	    	    	SPACE
eblip-30291	138	1	figure	figure	NOUN
eblip-30291	138	2	3	3	NUM
eblip-30291	138	3	top	top	NOUN
eblip-30291	138	4	ten	ten	NUM
eblip-30291	138	5	chat	chat	NOUN
eblip-30291	138	6	tags	tag	NOUN
eblip-30291	138	7	displayed	display	VERB
eblip-30291	138	8	by	by	ADP
eblip-30291	138	9	pandemic	pandemic	ADJ
eblip-30291	138	10	timeline	timeline	NOUN
eblip-30291	138	11	.	.	PUNCT
eblip-30291	138	12	    	    	SPACE
eblip-30291	139	1	transcript	transcript	VERB
eblip-30291	139	2	analysis	analysis	NOUN
eblip-30291	139	3	  	  	SPACE
eblip-30291	139	4	table	table	NOUN
eblip-30291	139	5	3	3	NUM
eblip-30291	139	6	details	detail	NOUN
eblip-30291	139	7	the	the	DET
eblip-30291	139	8	transcripts	transcript	NOUN
eblip-30291	139	9	in	in	ADP
eblip-30291	139	10	the	the	DET
eblip-30291	139	11	pandemic	pandemic	ADJ
eblip-30291	139	12	timeline	timeline	NOUN
eblip-30291	139	13	which	which	PRON
eblip-30291	139	14	form	form	VERB
eblip-30291	139	15	the	the	DET
eblip-30291	139	16	basis	basis	NOUN
eblip-30291	139	17	of	of	ADP
eblip-30291	139	18	our	our	PRON
eblip-30291	139	19	subsequent	subsequent	ADJ
eblip-30291	139	20	analysis	analysis	NOUN
eblip-30291	139	21	.	.	PUNCT
eblip-30291	139	22	    	    	SPACE
eblip-30291	139	23	table	table	NOUN
eblip-30291	139	24	3	3	NUM
eblip-30291	139	25	pandemic	pandemic	ADJ
eblip-30291	139	26	timeline	timeline	NOUN
eblip-30291	139	27	datasets	dataset	NOUN
eblip-30291	139	28	timeline	timeline	NOUN
eblip-30291	139	29	transcript	transcript	NOUN
eblip-30291	139	30	datasets	dataset	NOUN
eblip-30291	139	31	chats	chat	NOUN
eblip-30291	139	32	per	per	ADP
eblip-30291	139	33	dataset	dataset	ADJ
eblip-30291	139	34	pre	pre	ADJ
eblip-30291	139	35	-	-	ADJ
eblip-30291	139	36	pandemic	pandemic	ADJ
eblip-30291	139	37	:	:	PUNCT
eblip-30291	139	38	september	september	PROPN
eblip-30291	139	39	2019	2019	NUM
eblip-30291	139	40	march	march	NOUN
eblip-30291	139	41	2020	2020	NUM
eblip-30291	139	42	all	all	DET
eblip-30291	139	43	chats	chat	NOUN
eblip-30291	139	44	(	(	PUNCT
eblip-30291	139	45	patron	patron	NOUN
eblip-30291	139	46	&	&	CCONJ
eblip-30291	139	47	provider	provider	PROPN
eblip-30291	139	48	)	)	PUNCT
eblip-30291	139	49	patron	patron	NOUN
eblip-30291	139	50	only	only	ADV
eblip-30291	139	51	provider	provider	NOUN
eblip-30291	139	52	only	only	ADV
eblip-30291	139	53	18,968	18,968	NUM
eblip-30291	139	54	main	main	ADJ
eblip-30291	139	55	-	-	PUNCT
eblip-30291	139	56	pandemic	pandemic	ADJ
eblip-30291	139	57	:	:	PUNCT
eblip-30291	139	58	april	april	PROPN
eblip-30291	139	59	2020	2020	NUM
eblip-30291	139	60	through	through	ADP
eblip-30291	139	61	december	december	PROPN
eblip-30291	139	62	2020	2020	NUM
eblip-30291	139	63	all	all	DET
eblip-30291	139	64	chats	chat	NOUN
eblip-30291	139	65	(	(	PUNCT
eblip-30291	139	66	patron	patron	NOUN
eblip-30291	139	67	&	&	CCONJ
eblip-30291	139	68	provider	provider	PROPN
eblip-30291	139	69	)	)	PUNCT
eblip-30291	139	70	patron	patron	NOUN
eblip-30291	139	71	only	only	ADV
eblip-30291	139	72	provider	provider	NOUN
eblip-30291	139	73	only	only	ADV
eblip-30291	139	74	28,440	28,440	NUM
eblip-30291	139	75	late	late	ADJ
eblip-30291	139	76	-	-	PUNCT
eblip-30291	139	77	pandemic	pandemic	ADJ
eblip-30291	139	78	:	:	PUNCT
eblip-30291	139	79	january	january	NOUN
eblip-30291	139	80	2021	2021	NUM
eblip-30291	139	81	august	august	PROPN
eblip-30291	139	82	2021	2021	NUM
eblip-30291	139	83	all	all	DET
eblip-30291	139	84	chats	chat	NOUN
eblip-30291	139	85	(	(	PUNCT
eblip-30291	139	86	patron	patron	NOUN
eblip-30291	139	87	&	&	CCONJ
eblip-30291	139	88	provider	provider	PROPN
eblip-30291	139	89	)	)	PUNCT
eblip-30291	139	90	patron	patron	NOUN
eblip-30291	139	91	only	only	ADV
eblip-30291	139	92	provider	provider	NOUN
eblip-30291	139	93	only	only	ADV
eblip-30291	139	94	23,320	23,320	NUM
eblip-30291	139	95	    	    	SPACE
eblip-30291	139	96	table	table	NOUN
eblip-30291	139	97	4	4	NUM
eblip-30291	139	98	voyant	voyant	NOUN
eblip-30291	139	99	tools	tool	NOUN
eblip-30291	139	100	analysis	analysis	NOUN
eblip-30291	139	101	of	of	ADP
eblip-30291	139	102	patron	patron	NOUN
eblip-30291	139	103	chat	chat	VERB
eblip-30291	139	104	  	  	SPACE
eblip-30291	139	105	pre	pre	ADJ
eblip-30291	139	106	-	-	ADJ
eblip-30291	139	107	pandemic	pandemic	ADJ
eblip-30291	139	108	main	main	ADJ
eblip-30291	139	109	-	-	PUNCT
eblip-30291	139	110	pandemic	pandemic	ADJ
eblip-30291	139	111	late	late	ADJ
eblip-30291	139	112	-	-	PUNCT
eblip-30291	139	113	pandemic	pandemic	ADJ
eblip-30291	139	114	average	average	ADJ
eblip-30291	139	115	words	word	NOUN
eblip-30291	139	116	per	per	ADP
eblip-30291	139	117	sentence	sentence	NOUN
eblip-30291	139	118	39.5	39.5	NUM
eblip-30291	139	119	37.8	37.8	NUM
eblip-30291	139	120	36.1	36.1	NUM
eblip-30291	139	121	vocabulary	vocabulary	ADJ
eblip-30291	139	122	density	density	NOUN
eblip-30291	139	123	0.030	0.030	NUM
eblip-30291	139	124	0.024	0.024	NUM
eblip-30291	139	125	0.027	0.027	NUM
eblip-30291	139	126	readability	readability	NOUN
eblip-30291	139	127	index	index	NOUN
eblip-30291	139	128	9.603	9.603	NUM
eblip-30291	139	129	9.406	9.406	NUM
eblip-30291	139	130	9.493	9.493	NUM
eblip-30291	139	131	total	total	ADJ
eblip-30291	139	132	words	word	NOUN
eblip-30291	139	133	1	1	NUM
eblip-30291	139	134	,	,	PUNCT
eblip-30291	139	135	683	683	NUM
eblip-30291	139	136	,	,	PUNCT
eblip-30291	139	137	539	539	NUM
eblip-30291	139	138	2	2	NUM
eblip-30291	139	139	,	,	PUNCT
eblip-30291	139	140	959,334	959,334	NUM
eblip-30291	139	141	2	2	NUM
eblip-30291	139	142	,	,	PUNCT
eblip-30291	139	143	341	341	NUM
eblip-30291	139	144	,	,	PUNCT
eblip-30291	139	145	374	374	NUM
eblip-30291	139	146	unique	unique	ADJ
eblip-30291	139	147	words	word	NOUN
eblip-30291	139	148	50	50	NUM
eblip-30291	139	149	,	,	PUNCT
eblip-30291	139	150	039	039	NUM
eblip-30291	139	151	71	71	NUM
eblip-30291	139	152	,	,	PUNCT
eblip-30291	139	153	373	373	NUM
eblip-30291	139	154	62	62	NUM
eblip-30291	139	155	,	,	PUNCT
eblip-30291	139	156	735	735	NUM
eblip-30291	139	157	    	    	SPACE
eblip-30291	139	158	table	table	NOUN
eblip-30291	139	159	4	4	NUM
eblip-30291	139	160	displays	display	VERB
eblip-30291	139	161	the	the	DET
eblip-30291	139	162	summary	summary	NOUN
eblip-30291	139	163	report	report	NOUN
eblip-30291	139	164	for	for	SCONJ
eblip-30291	139	165	the	the	DET
eblip-30291	139	166	patron	patron	NOUN
eblip-30291	139	167	chat	chat	VERB
eblip-30291	139	168	for	for	ADP
eblip-30291	139	169	each	each	DET
eblip-30291	139	170	time	time	NOUN
eblip-30291	139	171	period	period	NOUN
eblip-30291	139	172	in	in	ADP
eblip-30291	139	173	voyant	voyant	ADJ
eblip-30291	139	174	tools	tool	NOUN
eblip-30291	139	175	.	.	PUNCT
eblip-30291	140	1	these	these	PRON
eblip-30291	140	2	are	be	AUX
eblip-30291	140	3	values	value	NOUN
eblip-30291	140	4	that	that	PRON
eblip-30291	140	5	voyant	voyant	ADJ
eblip-30291	140	6	tools	tool	NOUN
eblip-30291	140	7	applies	apply	VERB
eblip-30291	140	8	as	as	ADP
eblip-30291	140	9	a	a	DET
eblip-30291	140	10	default	default	NOUN
eblip-30291	140	11	to	to	ADP
eblip-30291	140	12	all	all	DET
eblip-30291	140	13	analyses	analysis	NOUN
eblip-30291	140	14	:	:	PUNCT
eblip-30291	140	15	average	average	ADJ
eblip-30291	140	16	words	word	NOUN
eblip-30291	140	17	per	per	ADP
eblip-30291	140	18	sentence	sentence	NOUN
eblip-30291	140	19	,	,	PUNCT
eblip-30291	140	20	vocabulary	vocabulary	ADJ
eblip-30291	140	21	density	density	NOUN
eblip-30291	140	22	,	,	PUNCT
eblip-30291	140	23	readability	readability	NOUN
eblip-30291	140	24	,	,	PUNCT
eblip-30291	140	25	total	total	ADJ
eblip-30291	140	26	words	word	NOUN
eblip-30291	140	27	and	and	CCONJ
eblip-30291	140	28	unique	unique	ADJ
eblip-30291	140	29	words	word	NOUN
eblip-30291	140	30	(	(	PUNCT
eblip-30291	140	31	sinclair	sinclair	PROPN
eblip-30291	140	32	&	&	CCONJ
eblip-30291	140	33	rockwell	rockwell	PROPN
eblip-30291	140	34	,	,	PUNCT
eblip-30291	140	35	2022	2022	NUM
eblip-30291	140	36	)	)	PUNCT
eblip-30291	140	37	.	.	PUNCT
eblip-30291	141	1	the	the	DET
eblip-30291	141	2	readability	readability	NOUN
eblip-30291	141	3	index	index	NOUN
eblip-30291	141	4	is	be	AUX
eblip-30291	141	5	a	a	DET
eblip-30291	141	6	calculation	calculation	NOUN
eblip-30291	141	7	based	base	VERB
eblip-30291	141	8	on	on	ADP
eblip-30291	141	9	the	the	DET
eblip-30291	141	10	breakiterator	breakiterator	NOUN
eblip-30291	141	11	class	class	NOUN
eblip-30291	141	12	,	,	PUNCT
eblip-30291	141	13	which	which	PRON
eblip-30291	141	14	is	be	AUX
eblip-30291	141	15	a	a	DET
eblip-30291	141	16	natural	natural	ADJ
eblip-30291	141	17	-	-	PUNCT
eblip-30291	141	18	language	language	NOUN
eblip-30291	141	19	coding	code	VERB
eblip-30291	141	20	technique	technique	NOUN
eblip-30291	141	21	to	to	PART
eblip-30291	141	22	determine	determine	VERB
eblip-30291	141	23	word	word	NOUN
eblip-30291	141	24	boundaries	boundary	NOUN
eblip-30291	141	25	and	and	CCONJ
eblip-30291	141	26	syntax	syntax	NOUN
eblip-30291	141	27	in	in	ADP
eblip-30291	141	28	text	text	NOUN
eblip-30291	141	29	(	(	PUNCT
eblip-30291	141	30	oracle	oracle	NOUN
eblip-30291	141	31	,	,	PUNCT
eblip-30291	141	32	2022	2022	NUM
eblip-30291	141	33	)	)	PUNCT
eblip-30291	141	34	.	.	PUNCT
eblip-30291	142	1	while	while	SCONJ
eblip-30291	142	2	these	these	DET
eblip-30291	142	3	values	value	NOUN
eblip-30291	142	4	are	be	AUX
eblip-30291	142	5	not	not	PART
eblip-30291	142	6	inherently	inherently	ADV
eblip-30291	142	7	insightful	insightful	ADJ
eblip-30291	142	8	,	,	PUNCT
eblip-30291	142	9	when	when	SCONJ
eblip-30291	142	10	examined	examine	VERB
eblip-30291	142	11	in	in	ADP
eblip-30291	142	12	comparison	comparison	NOUN
eblip-30291	142	13	across	across	ADP
eblip-30291	142	14	the	the	DET
eblip-30291	142	15	time	time	NOUN
eblip-30291	142	16	periods	period	NOUN
eblip-30291	142	17	they	they	PRON
eblip-30291	142	18	demonstrate	demonstrate	VERB
eblip-30291	142	19	remarkable	remarkable	ADJ
eblip-30291	142	20	similarity	similarity	NOUN
eblip-30291	142	21	on	on	ADP
eblip-30291	142	22	each	each	DET
eblip-30291	142	23	metric	metric	NOUN
eblip-30291	142	24	,	,	PUNCT
eblip-30291	142	25	reinforcing	reinforce	VERB
eblip-30291	142	26	our	our	PRON
eblip-30291	142	27	overall	overall	ADJ
eblip-30291	142	28	findings	finding	NOUN
eblip-30291	142	29	.	.	PUNCT
eblip-30291	142	30	  	  	SPACE
eblip-30291	143	1	word	word	NOUN
eblip-30291	143	2	frequency	frequency	NOUN
eblip-30291	143	3	was	be	AUX
eblip-30291	143	4	used	use	VERB
eblip-30291	143	5	to	to	PART
eblip-30291	143	6	explore	explore	VERB
eblip-30291	143	7	patron	patron	ADJ
eblip-30291	143	8	voice	voice	NOUN
eblip-30291	143	9	in	in	ADP
eblip-30291	143	10	the	the	DET
eblip-30291	143	11	transcripts	transcript	NOUN
eblip-30291	143	12	across	across	ADP
eblip-30291	143	13	each	each	DET
eblip-30291	143	14	pandemic	pandemic	ADJ
eblip-30291	143	15	time	time	NOUN
eblip-30291	143	16	period	period	NOUN
eblip-30291	143	17	.	.	PUNCT
eblip-30291	144	1	there	there	PRON
eblip-30291	144	2	are	be	VERB
eblip-30291	144	3	a	a	DET
eblip-30291	144	4	total	total	NOUN
eblip-30291	144	5	of	of	ADP
eblip-30291	144	6	214,418	214,418	NUM
eblip-30291	144	7	unique	unique	ADJ
eblip-30291	144	8	words	word	NOUN
eblip-30291	144	9	in	in	ADP
eblip-30291	144	10	all	all	PRON
eblip-30291	144	11	of	of	ADP
eblip-30291	144	12	the	the	DET
eblip-30291	144	13	patron	patron	NOUN
eblip-30291	144	14	transcripts	transcript	NOUN
eblip-30291	144	15	.	.	PUNCT
eblip-30291	145	1	using	use	VERB
eblip-30291	145	2	r	r	NOUN
eblip-30291	145	3	,	,	PUNCT
eblip-30291	145	4	we	we	PRON
eblip-30291	145	5	extracted	extract	VERB
eblip-30291	145	6	the	the	DET
eblip-30291	145	7	1,000	1,000	NUM
eblip-30291	145	8	most	most	ADV
eblip-30291	145	9	frequently	frequently	ADV
eblip-30291	145	10	used	use	VERB
eblip-30291	145	11	words	word	NOUN
eblip-30291	145	12	,	,	PUNCT
eblip-30291	145	13	consisting	consist	VERB
eblip-30291	145	14	of	of	ADP
eblip-30291	145	15	4	4	NUM
eblip-30291	145	16	or	or	CCONJ
eblip-30291	145	17	more	more	ADJ
eblip-30291	145	18	characters	character	NOUN
eblip-30291	145	19	,	,	PUNCT
eblip-30291	145	20	from	from	ADP
eblip-30291	145	21	each	each	DET
eblip-30291	145	22	time	time	NOUN
eblip-30291	145	23	period	period	NOUN
eblip-30291	145	24	.	.	PUNCT
eblip-30291	146	1	there	there	PRON
eblip-30291	146	2	are	be	VERB
eblip-30291	146	3	1,135	1,135	NUM
eblip-30291	146	4	unique	unique	ADJ
eblip-30291	146	5	terms	term	NOUN
eblip-30291	146	6	in	in	ADP
eblip-30291	146	7	total	total	NOUN
eblip-30291	146	8	that	that	PRON
eblip-30291	146	9	meet	meet	VERB
eblip-30291	146	10	these	these	DET
eblip-30291	146	11	criteria	criterion	NOUN
eblip-30291	146	12	,	,	PUNCT
eblip-30291	146	13	of	of	ADP
eblip-30291	146	14	which	which	PRON
eblip-30291	146	15	871	871	NUM
eblip-30291	146	16	are	be	AUX
eblip-30291	146	17	in	in	ADP
eblip-30291	146	18	all	all	DET
eblip-30291	146	19	3	3	NUM
eblip-30291	146	20	time	time	NOUN
eblip-30291	146	21	periods	period	NOUN
eblip-30291	146	22	,	,	PUNCT
eblip-30291	146	23	and	and	CCONJ
eblip-30291	146	24	264	264	NUM
eblip-30291	146	25	are	be	AUX
eblip-30291	146	26	in	in	ADP
eblip-30291	146	27	only	only	ADV
eblip-30291	146	28	1	1	NUM
eblip-30291	146	29	or	or	CCONJ
eblip-30291	146	30	2	2	NUM
eblip-30291	146	31	of	of	ADP
eblip-30291	146	32	the	the	DET
eblip-30291	146	33	time	time	NOUN
eblip-30291	146	34	periods	period	NOUN
eblip-30291	146	35	.	.	PUNCT
eblip-30291	147	1	figures	figure	NOUN
eblip-30291	147	2	4	4	NUM
eblip-30291	147	3	-	-	SYM
eblip-30291	147	4	6	6	NUM
eblip-30291	147	5	present	present	ADJ
eblip-30291	147	6	word	word	NOUN
eblip-30291	147	7	clouds	cloud	NOUN
eblip-30291	147	8	of	of	ADP
eblip-30291	147	9	the	the	DET
eblip-30291	147	10	top	top	ADJ
eblip-30291	147	11	115	115	NUM
eblip-30291	147	12	words	word	NOUN
eblip-30291	147	13	from	from	ADP
eblip-30291	147	14	patron	patron	NOUN
eblip-30291	147	15	-	-	PUNCT
eblip-30291	147	16	only	only	ADV
eblip-30291	147	17	transcripts	transcript	NOUN
eblip-30291	147	18	with	with	ADP
eblip-30291	147	19	the	the	DET
eblip-30291	147	20	size	size	NOUN
eblip-30291	147	21	of	of	ADP
eblip-30291	147	22	the	the	DET
eblip-30291	147	23	word	word	NOUN
eblip-30291	147	24	mapped	map	VERB
eblip-30291	147	25	to	to	ADP
eblip-30291	147	26	its	its	PRON
eblip-30291	147	27	frequency	frequency	NOUN
eblip-30291	147	28	.	.	PUNCT
eblip-30291	147	29	    	    	SPACE
eblip-30291	148	1	figure	figure	NOUN
eblip-30291	148	2	4	4	NUM
eblip-30291	148	3	pre	pre	ADJ
eblip-30291	148	4	-	-	ADJ
eblip-30291	148	5	pandemic	pandemic	ADJ
eblip-30291	148	6	patron	patron	NOUN
eblip-30291	148	7	chat	chat	NOUN
eblip-30291	148	8	.	.	PUNCT
eblip-30291	148	9	    	    	SPACE
eblip-30291	149	1	figure	figure	VERB
eblip-30291	149	2	5	5	NUM
eblip-30291	149	3	main	main	ADJ
eblip-30291	149	4	-	-	PUNCT
eblip-30291	149	5	pandemic	pandemic	ADJ
eblip-30291	149	6	patron	patron	NOUN
eblip-30291	149	7	chat	chat	NOUN
eblip-30291	149	8	.	.	PUNCT
eblip-30291	149	9	    	    	SPACE
eblip-30291	150	1	figure	figure	VERB
eblip-30291	150	2	6	6	NUM
eblip-30291	150	3	late	late	ADV
eblip-30291	150	4	-	-	PUNCT
eblip-30291	150	5	pandemic	pandemic	ADJ
eblip-30291	150	6	patron	patron	NOUN
eblip-30291	150	7	chat	chat	NOUN
eblip-30291	150	8	.	.	PUNCT
eblip-30291	150	9	    	    	SPACE
eblip-30291	151	1	liwc	liwc	PROPN
eblip-30291	151	2	was	be	AUX
eblip-30291	151	3	employed	employ	VERB
eblip-30291	151	4	to	to	PART
eblip-30291	151	5	identify	identify	VERB
eblip-30291	151	6	general	general	ADJ
eblip-30291	151	7	trends	trend	NOUN
eblip-30291	151	8	in	in	ADP
eblip-30291	151	9	the	the	DET
eblip-30291	151	10	sentiments	sentiment	NOUN
eblip-30291	151	11	expressed	express	VERB
eblip-30291	151	12	in	in	ADP
eblip-30291	151	13	our	our	PRON
eblip-30291	151	14	dataset	dataset	NOUN
eblip-30291	151	15	,	,	PUNCT
eblip-30291	151	16	an	an	DET
eblip-30291	151	17	approach	approach	NOUN
eblip-30291	151	18	similar	similar	ADJ
eblip-30291	151	19	to	to	ADP
eblip-30291	151	20	kathuria	kathuria	PROPN
eblip-30291	151	21	’s	’s	PART
eblip-30291	151	22	(	(	PUNCT
eblip-30291	151	23	2021	2021	NUM
eblip-30291	151	24	)	)	PUNCT
eblip-30291	151	25	sentiment	sentiment	NOUN
eblip-30291	151	26	analysis	analysis	NOUN
eblip-30291	151	27	.	.	PUNCT
eblip-30291	152	1	the	the	DET
eblip-30291	152	2	liwc	liwc	ADJ
eblip-30291	152	3	dimensions	dimension	NOUN
eblip-30291	152	4	of	of	ADP
eblip-30291	152	5	analytic	analytic	ADJ
eblip-30291	152	6	,	,	PUNCT
eblip-30291	152	7	clout	clout	NOUN
eblip-30291	152	8	,	,	PUNCT
eblip-30291	152	9	authentic	authentic	ADJ
eblip-30291	152	10	,	,	PUNCT
eblip-30291	152	11	and	and	CCONJ
eblip-30291	152	12	tone	tone	NOUN
eblip-30291	152	13	were	be	AUX
eblip-30291	152	14	used	use	VERB
eblip-30291	152	15	to	to	PART
eblip-30291	152	16	evaluate	evaluate	VERB
eblip-30291	152	17	potential	potential	ADJ
eblip-30291	152	18	changes	change	NOUN
eblip-30291	152	19	in	in	ADP
eblip-30291	152	20	both	both	CCONJ
eblip-30291	152	21	patron	patron	NOUN
eblip-30291	152	22	and	and	CCONJ
eblip-30291	152	23	provider	provider	NOUN
eblip-30291	152	24	transcripts	transcript	NOUN
eblip-30291	152	25	.	.	PUNCT
eblip-30291	153	1	linguistic	linguistic	ADJ
eblip-30291	153	2	scores	score	NOUN
eblip-30291	153	3	between	between	ADP
eblip-30291	153	4	patron	patron	NOUN
eblip-30291	153	5	and	and	CCONJ
eblip-30291	153	6	provider	provider	NOUN
eblip-30291	153	7	were	be	AUX
eblip-30291	153	8	compared	compare	VERB
eblip-30291	153	9	to	to	PART
eblip-30291	153	10	evaluate	evaluate	VERB
eblip-30291	153	11	similarities	similarity	NOUN
eblip-30291	153	12	or	or	CCONJ
eblip-30291	153	13	differences	difference	NOUN
eblip-30291	153	14	in	in	ADP
eblip-30291	153	15	language	language	NOUN
eblip-30291	153	16	used	use	VERB
eblip-30291	153	17	.	.	PUNCT
eblip-30291	154	1	table	table	NOUN
eblip-30291	154	2	5	5	NUM
eblip-30291	154	3	presents	present	VERB
eblip-30291	154	4	the	the	DET
eblip-30291	154	5	scores	score	NOUN
eblip-30291	154	6	and	and	CCONJ
eblip-30291	154	7	change	change	VERB
eblip-30291	154	8	percentages	percentage	NOUN
eblip-30291	154	9	for	for	ADP
eblip-30291	154	10	the	the	DET
eblip-30291	154	11	liwc	liwc	ADJ
eblip-30291	154	12	dimensions	dimension	NOUN
eblip-30291	154	13	for	for	ADP
eblip-30291	154	14	both	both	PRON
eblip-30291	154	15	patron	patron	NOUN
eblip-30291	154	16	and	and	CCONJ
eblip-30291	154	17	provider	provider	NOUN
eblip-30291	154	18	transcripts	transcript	NOUN
eblip-30291	154	19	.	.	PUNCT
eblip-30291	154	20	    	    	SPACE
eblip-30291	154	21	table	table	NOUN
eblip-30291	154	22	5	5	NUM
eblip-30291	154	23	liwc	liwc	ADJ
eblip-30291	154	24	dimensions	dimension	NOUN
eblip-30291	154	25	analysis	analysis	NOUN
eblip-30291	154	26	by	by	ADP
eblip-30291	154	27	pandemic	pandemic	ADJ
eblip-30291	154	28	timeline	timeline	NOUN
eblip-30291	154	29	  	  	SPACE
eblip-30291	154	30	word	word	NOUN
eblip-30291	154	31	count	count	VERB
eblip-30291	154	32	analytic	analytic	ADJ
eblip-30291	154	33	%	%	NOUN
eblip-30291	154	34	change	change	NOUN
eblip-30291	154	35	clout	clout	NOUN
eblip-30291	154	36	%	%	NOUN
eblip-30291	154	37	change	change	NOUN
eblip-30291	154	38	authentic	authentic	ADJ
eblip-30291	154	39	%	%	NOUN
eblip-30291	154	40	change	change	NOUN
eblip-30291	154	41	tone	tone	NOUN
eblip-30291	154	42	%	%	NOUN
eblip-30291	154	43	change	change	NOUN
eblip-30291	154	44	provider	provider	NOUN
eblip-30291	154	45	chats	chat	NOUN
eblip-30291	154	46	pre	pre	VERB
eblip-30291	154	47	3,633,999	3,633,999	NUM
eblip-30291	154	48	52.66	52.66	NUM
eblip-30291	154	49	n	n	NOUN
eblip-30291	154	50	/	/	SYM
eblip-30291	154	51	a	a	DET
eblip-30291	154	52	81.13	81.13	NUM
eblip-30291	154	53	n	n	CCONJ
eblip-30291	154	54	/	/	SYM
eblip-30291	154	55	a	a	DET
eblip-30291	154	56	28.69	28.69	NUM
eblip-30291	154	57	n	n	NOUN
eblip-30291	154	58	/	/	SYM
eblip-30291	154	59	a	a	DET
eblip-30291	154	60	80.78	80.78	NUM
eblip-30291	154	61	n	n	CCONJ
eblip-30291	154	62	/	/	SYM
eblip-30291	154	63	a	a	DET
eblip-30291	154	64	main	main	ADJ
eblip-30291	154	65	6,149,448	6,149,448	NUM
eblip-30291	154	66	52.62	52.62	NUM
eblip-30291	154	67	-0.07	-0.07	NUM
eblip-30291	154	68	79.2	79.2	NUM
eblip-30291	154	69	-2.37	-2.37	NUM
eblip-30291	154	70	27.03	27.03	NUM
eblip-30291	154	71	-5.78	-5.78	NUM
eblip-30291	154	72	76.43	76.43	NUM
eblip-30291	154	73	-5.38	-5.38	NOUN
eblip-30291	154	74	late	late	ADV
eblip-30291	154	75	4,997,628	4,997,628	NUM
eblip-30291	154	76	54.51	54.51	NUM
eblip-30291	154	77	3.60	3.60	NUM
eblip-30291	154	78	80.24	80.24	NUM
eblip-30291	154	79	1.31	1.31	NUM
eblip-30291	154	80	25.99	25.99	NUM
eblip-30291	154	81	-3.85	-3.85	NUM
eblip-30291	154	82	77.37	77.37	NUM
eblip-30291	154	83	1.22	1.22	NUM
eblip-30291	154	84	patron	patron	NOUN
eblip-30291	154	85	chats	chat	NOUN
eblip-30291	154	86	pre	pre	VERB
eblip-30291	154	87	1,682,967	1,682,967	NUM
eblip-30291	154	88	39.28	39.28	NUM
eblip-30291	154	89	n	n	CCONJ
eblip-30291	154	90	/	/	SYM
eblip-30291	154	91	a	a	DET
eblip-30291	154	92	15.2	15.2	NUM
eblip-30291	154	93	n	n	NOUN
eblip-30291	154	94	/	/	SYM
eblip-30291	154	95	a	a	DET
eblip-30291	154	96	55.89	55.89	NUM
eblip-30291	154	97	n	n	NOUN
eblip-30291	154	98	/	/	SYM
eblip-30291	154	99	a	a	DET
eblip-30291	154	100	89.32	89.32	NUM
eblip-30291	154	101	n	n	CCONJ
eblip-30291	154	102	/	/	SYM
eblip-30291	154	103	a	a	DET
eblip-30291	154	104	main	main	ADJ
eblip-30291	154	105	2,959,063	2,959,063	NUM
eblip-30291	154	106	37.92	37.92	NUM
eblip-30291	154	107	-3.46	-3.46	NUM
eblip-30291	154	108	15.33	15.33	NUM
eblip-30291	154	109	0.85	0.85	NUM
eblip-30291	154	110	56.72	56.72	NUM
eblip-30291	154	111	1.48	1.48	NUM
eblip-30291	154	112	89.52	89.52	NUM
eblip-30291	154	113	0.22	0.22	NUM
eblip-30291	154	114	late	late	ADV
eblip-30291	154	115	2,340,394	2,340,394	NUM
eblip-30291	154	116	38.7	38.7	NUM
eblip-30291	154	117	2.05	2.05	NUM
eblip-30291	154	118	15.72	15.72	NUM
eblip-30291	154	119	2.54	2.54	NUM
eblip-30291	154	120	56.71	56.71	NUM
eblip-30291	154	121	-0.01	-0.01	NUM
eblip-30291	154	122	91.3	91.3	NUM
eblip-30291	154	123	1.99	1.99	NUM
eblip-30291	154	124	  	  	SPACE
eblip-30291	154	125	analytic	analytic	ADJ
eblip-30291	154	126	scores	score	NOUN
eblip-30291	154	127	were	be	AUX
eblip-30291	154	128	nearly	nearly	ADV
eblip-30291	154	129	identical	identical	ADJ
eblip-30291	154	130	for	for	ADP
eblip-30291	154	131	providers	provider	NOUN
eblip-30291	154	132	pre	pre	ADJ
eblip-30291	154	133	-	-	ADJ
eblip-30291	154	134	pandemic	pandemic	ADJ
eblip-30291	154	135	and	and	CCONJ
eblip-30291	154	136	in	in	ADP
eblip-30291	154	137	the	the	DET
eblip-30291	154	138	beginning	beginning	NOUN
eblip-30291	154	139	of	of	ADP
eblip-30291	154	140	the	the	DET
eblip-30291	154	141	pandemic	pandemic	NOUN
eblip-30291	154	142	,	,	PUNCT
eblip-30291	154	143	indicating	indicate	VERB
eblip-30291	154	144	similar	similar	ADJ
eblip-30291	154	145	levels	level	NOUN
eblip-30291	154	146	of	of	ADP
eblip-30291	154	147	formality	formality	NOUN
eblip-30291	154	148	in	in	ADP
eblip-30291	154	149	language	language	NOUN
eblip-30291	154	150	.	.	PUNCT
eblip-30291	155	1	an	an	DET
eblip-30291	155	2	increase	increase	NOUN
eblip-30291	155	3	of	of	ADP
eblip-30291	155	4	3.59	3.59	NUM
eblip-30291	155	5	%	%	NOUN
eblip-30291	155	6	was	be	AUX
eblip-30291	155	7	observed	observe	VERB
eblip-30291	155	8	in	in	ADP
eblip-30291	155	9	the	the	DET
eblip-30291	155	10	late	late	ADJ
eblip-30291	155	11	phase	phase	NOUN
eblip-30291	155	12	of	of	ADP
eblip-30291	155	13	the	the	DET
eblip-30291	155	14	pandemic	pandemic	NOUN
eblip-30291	155	15	.	.	PUNCT
eblip-30291	156	1	overall	overall	ADJ
eblip-30291	156	2	,	,	PUNCT
eblip-30291	156	3	analytic	analytic	ADJ
eblip-30291	156	4	scores	score	NOUN
eblip-30291	156	5	remained	remain	VERB
eblip-30291	156	6	relatively	relatively	ADV
eblip-30291	156	7	similar	similar	ADJ
eblip-30291	156	8	for	for	ADP
eblip-30291	156	9	both	both	CCONJ
eblip-30291	156	10	providers	provider	NOUN
eblip-30291	156	11	and	and	CCONJ
eblip-30291	156	12	patrons	patron	NOUN
eblip-30291	156	13	,	,	PUNCT
eblip-30291	156	14	with	with	ADP
eblip-30291	156	15	small	small	ADJ
eblip-30291	156	16	changes	change	NOUN
eblip-30291	156	17	in	in	ADP
eblip-30291	156	18	between	between	ADP
eblip-30291	156	19	periods	period	NOUN
eblip-30291	156	20	(	(	PUNCT
eblip-30291	156	21	less	less	ADJ
eblip-30291	156	22	than	than	ADP
eblip-30291	156	23	4	4	NUM
eblip-30291	156	24	%	%	NOUN
eblip-30291	156	25	change	change	NOUN
eblip-30291	156	26	for	for	ADP
eblip-30291	156	27	both	both	DET
eblip-30291	156	28	user	user	NOUN
eblip-30291	156	29	groups	group	NOUN
eblip-30291	156	30	)	)	PUNCT
eblip-30291	156	31	.	.	PUNCT
eblip-30291	157	1	when	when	SCONJ
eblip-30291	157	2	comparing	compare	VERB
eblip-30291	157	3	scores	score	NOUN
eblip-30291	157	4	between	between	ADP
eblip-30291	157	5	patron	patron	NOUN
eblip-30291	157	6	and	and	CCONJ
eblip-30291	157	7	provider	provider	NOUN
eblip-30291	157	8	chats	chat	NOUN
eblip-30291	157	9	,	,	PUNCT
eblip-30291	157	10	the	the	DET
eblip-30291	157	11	analytic	analytic	ADJ
eblip-30291	157	12	score	score	NOUN
eblip-30291	157	13	was	be	AUX
eblip-30291	157	14	considerably	considerably	ADV
eblip-30291	157	15	higher	high	ADJ
eblip-30291	157	16	for	for	ADP
eblip-30291	157	17	providers	provider	NOUN
eblip-30291	157	18	,	,	PUNCT
eblip-30291	157	19	indicating	indicate	VERB
eblip-30291	157	20	the	the	DET
eblip-30291	157	21	prevalent	prevalent	ADJ
eblip-30291	157	22	use	use	NOUN
eblip-30291	157	23	of	of	ADP
eblip-30291	157	24	formal	formal	ADJ
eblip-30291	157	25	language	language	NOUN
eblip-30291	157	26	by	by	ADP
eblip-30291	157	27	askaway	askaway	NOUN
eblip-30291	157	28	librarians	librarian	NOUN
eblip-30291	157	29	.	.	PUNCT
eblip-30291	157	30	  	  	SPACE
eblip-30291	158	1	clout	clout	NOUN
eblip-30291	158	2	was	be	AUX
eblip-30291	158	3	consistently	consistently	ADV
eblip-30291	158	4	high	high	ADJ
eblip-30291	158	5	for	for	ADP
eblip-30291	158	6	provider	provider	NOUN
eblip-30291	158	7	responses	response	NOUN
eblip-30291	158	8	,	,	PUNCT
eblip-30291	158	9	with	with	ADP
eblip-30291	158	10	a	a	DET
eblip-30291	158	11	2.38	2.38	NUM
eblip-30291	158	12	%	%	NOUN
eblip-30291	158	13	decrease	decrease	NOUN
eblip-30291	158	14	in	in	ADP
eblip-30291	158	15	the	the	DET
eblip-30291	158	16	main	main	ADJ
eblip-30291	158	17	pandemic	pandemic	ADJ
eblip-30291	158	18	stage	stage	NOUN
eblip-30291	158	19	,	,	PUNCT
eblip-30291	158	20	and	and	CCONJ
eblip-30291	158	21	a	a	DET
eblip-30291	158	22	return	return	NOUN
eblip-30291	158	23	to	to	ADP
eblip-30291	158	24	near	near	ADP
eblip-30291	158	25	pre	pre	ADJ
eblip-30291	158	26	-	-	ADJ
eblip-30291	158	27	pandemic	pandemic	ADJ
eblip-30291	158	28	scores	score	NOUN
eblip-30291	158	29	in	in	ADP
eblip-30291	158	30	the	the	DET
eblip-30291	158	31	late	late	ADJ
eblip-30291	158	32	pandemic	pandemic	ADJ
eblip-30291	158	33	stage	stage	NOUN
eblip-30291	158	34	.	.	PUNCT
eblip-30291	159	1	for	for	ADP
eblip-30291	159	2	patron	patron	NOUN
eblip-30291	159	3	chats	chat	NOUN
eblip-30291	159	4	,	,	PUNCT
eblip-30291	159	5	even	even	ADV
eblip-30291	159	6	though	though	SCONJ
eblip-30291	159	7	a	a	DET
eblip-30291	159	8	slight	slight	ADJ
eblip-30291	159	9	increase	increase	NOUN
eblip-30291	159	10	in	in	ADP
eblip-30291	159	11	clout	clout	NOUN
eblip-30291	159	12	occurred	occur	VERB
eblip-30291	159	13	over	over	ADP
eblip-30291	159	14	time	time	NOUN
eblip-30291	159	15	,	,	PUNCT
eblip-30291	159	16	the	the	DET
eblip-30291	159	17	levels	level	NOUN
eblip-30291	159	18	remained	remain	VERB
eblip-30291	159	19	low	low	ADJ
eblip-30291	159	20	throughout	throughout	ADP
eblip-30291	159	21	all	all	DET
eblip-30291	159	22	phases	phase	NOUN
eblip-30291	159	23	.	.	PUNCT
eblip-30291	160	1	these	these	DET
eblip-30291	160	2	numbers	number	NOUN
eblip-30291	160	3	indicate	indicate	VERB
eblip-30291	160	4	that	that	SCONJ
eblip-30291	160	5	the	the	DET
eblip-30291	160	6	language	language	NOUN
eblip-30291	160	7	used	use	VERB
eblip-30291	160	8	by	by	ADP
eblip-30291	160	9	providers	provider	NOUN
eblip-30291	160	10	translates	translate	VERB
eblip-30291	160	11	to	to	ADP
eblip-30291	160	12	higher	high	ADJ
eblip-30291	160	13	status	status	NOUN
eblip-30291	160	14	,	,	PUNCT
eblip-30291	160	15	confidence	confidence	NOUN
eblip-30291	160	16	,	,	PUNCT
eblip-30291	160	17	or	or	CCONJ
eblip-30291	160	18	leadership	leadership	NOUN
eblip-30291	160	19	when	when	SCONJ
eblip-30291	160	20	compared	compare	VERB
eblip-30291	160	21	to	to	ADP
eblip-30291	160	22	patron	patron	NOUN
eblip-30291	160	23	chats	chat	NOUN
eblip-30291	160	24	and	and	CCONJ
eblip-30291	160	25	that	that	SCONJ
eblip-30291	160	26	rates	rate	NOUN
eblip-30291	160	27	did	do	AUX
eblip-30291	160	28	not	not	PART
eblip-30291	160	29	change	change	VERB
eblip-30291	160	30	substantially	substantially	ADV
eblip-30291	160	31	during	during	ADP
eblip-30291	160	32	the	the	DET
eblip-30291	160	33	pandemic	pandemic	NOUN
eblip-30291	160	34	.	.	PUNCT
eblip-30291	160	35	  	  	SPACE
eblip-30291	161	1	levels	level	NOUN
eblip-30291	161	2	of	of	ADP
eblip-30291	161	3	authenticity	authenticity	NOUN
eblip-30291	161	4	were	be	AUX
eblip-30291	161	5	consistently	consistently	ADV
eblip-30291	161	6	low	low	ADJ
eblip-30291	161	7	for	for	ADP
eblip-30291	161	8	provider	provider	NOUN
eblip-30291	161	9	chats	chat	NOUN
eblip-30291	161	10	in	in	ADP
eblip-30291	161	11	relation	relation	NOUN
eblip-30291	161	12	to	to	ADP
eblip-30291	161	13	patron	patron	NOUN
eblip-30291	161	14	chats	chat	NOUN
eblip-30291	161	15	,	,	PUNCT
eblip-30291	161	16	and	and	CCONJ
eblip-30291	161	17	these	these	DET
eblip-30291	161	18	levels	level	NOUN
eblip-30291	161	19	decreased	decrease	VERB
eblip-30291	161	20	as	as	SCONJ
eblip-30291	161	21	the	the	DET
eblip-30291	161	22	pandemic	pandemic	NOUN
eblip-30291	161	23	progressed	progress	VERB
eblip-30291	161	24	.	.	PUNCT
eblip-30291	162	1	authenticity	authenticity	NOUN
eblip-30291	162	2	was	be	AUX
eblip-30291	162	3	high	high	ADJ
eblip-30291	162	4	for	for	ADP
eblip-30291	162	5	patron	patron	NOUN
eblip-30291	162	6	chats	chat	NOUN
eblip-30291	162	7	,	,	PUNCT
eblip-30291	162	8	with	with	ADP
eblip-30291	162	9	levels	level	NOUN
eblip-30291	162	10	consistently	consistently	ADV
eblip-30291	162	11	above	above	ADP
eblip-30291	162	12	50	50	NUM
eblip-30291	162	13	%	%	NOUN
eblip-30291	162	14	and	and	CCONJ
eblip-30291	162	15	a	a	DET
eblip-30291	162	16	slight	slight	ADJ
eblip-30291	162	17	increase	increase	NOUN
eblip-30291	162	18	during	during	ADP
eblip-30291	162	19	the	the	DET
eblip-30291	162	20	pandemic	pandemic	NOUN
eblip-30291	162	21	.	.	PUNCT
eblip-30291	163	1	for	for	ADP
eblip-30291	163	2	provider	provider	NOUN
eblip-30291	163	3	chats	chat	NOUN
eblip-30291	163	4	,	,	PUNCT
eblip-30291	163	5	a	a	DET
eblip-30291	163	6	more	more	ADV
eblip-30291	163	7	pronounced	pronounced	ADJ
eblip-30291	163	8	decrease	decrease	NOUN
eblip-30291	163	9	in	in	ADP
eblip-30291	163	10	authenticity	authenticity	NOUN
eblip-30291	163	11	occurred	occur	VERB
eblip-30291	163	12	.	.	PUNCT
eblip-30291	163	13	  	  	SPACE
eblip-30291	164	1	both	both	DET
eblip-30291	164	2	providers	provider	NOUN
eblip-30291	164	3	and	and	CCONJ
eblip-30291	164	4	patrons	patron	NOUN
eblip-30291	164	5	had	have	VERB
eblip-30291	164	6	positive	positive	ADJ
eblip-30291	164	7	emotional	emotional	ADJ
eblip-30291	164	8	tone	tone	NOUN
eblip-30291	164	9	(	(	PUNCT
eblip-30291	164	10	scores	score	NOUN
eblip-30291	164	11	consistently	consistently	ADV
eblip-30291	164	12	higher	high	ADJ
eblip-30291	164	13	than	than	ADP
eblip-30291	164	14	50	50	NUM
eblip-30291	164	15	)	)	PUNCT
eblip-30291	164	16	,	,	PUNCT
eblip-30291	164	17	but	but	CCONJ
eblip-30291	164	18	patrons	patron	NOUN
eblip-30291	164	19	had	have	VERB
eblip-30291	164	20	higher	high	ADJ
eblip-30291	164	21	positive	positive	ADJ
eblip-30291	164	22	language	language	NOUN
eblip-30291	164	23	than	than	ADP
eblip-30291	164	24	providers	provider	NOUN
eblip-30291	164	25	both	both	CCONJ
eblip-30291	164	26	before	before	ADP
eblip-30291	164	27	and	and	CCONJ
eblip-30291	164	28	during	during	ADP
eblip-30291	164	29	the	the	DET
eblip-30291	164	30	pandemic	pandemic	NOUN
eblip-30291	164	31	.	.	PUNCT
eblip-30291	165	1	an	an	DET
eblip-30291	165	2	inverse	inverse	NOUN
eblip-30291	165	3	trend	trend	NOUN
eblip-30291	165	4	was	be	AUX
eblip-30291	165	5	observed	observe	VERB
eblip-30291	165	6	:	:	PUNCT
eblip-30291	165	7	while	while	SCONJ
eblip-30291	165	8	positive	positive	ADJ
eblip-30291	165	9	language	language	NOUN
eblip-30291	165	10	in	in	ADP
eblip-30291	165	11	provider	provider	NOUN
eblip-30291	165	12	chats	chat	NOUN
eblip-30291	165	13	declined	decline	VERB
eblip-30291	165	14	during	during	ADP
eblip-30291	165	15	the	the	DET
eblip-30291	165	16	pandemic	pandemic	ADJ
eblip-30291	165	17	(	(	PUNCT
eblip-30291	165	18	5.78	5.78	NUM
eblip-30291	165	19	%	%	NOUN
eblip-30291	165	20	decline	decline	NOUN
eblip-30291	165	21	from	from	ADP
eblip-30291	165	22	pre	pre	ADJ
eblip-30291	165	23	-	-	ADJ
eblip-30291	165	24	pandemic	pandemic	ADJ
eblip-30291	165	25	levels	level	NOUN
eblip-30291	165	26	and	and	CCONJ
eblip-30291	165	27	3,84	3,84	NUM
eblip-30291	165	28	%	%	NOUN
eblip-30291	165	29	decline	decline	NOUN
eblip-30291	165	30	between	between	ADP
eblip-30291	165	31	pandemic	pandemic	ADJ
eblip-30291	165	32	phases	phase	NOUN
eblip-30291	165	33	)	)	PUNCT
eblip-30291	165	34	,	,	PUNCT
eblip-30291	165	35	scores	score	NOUN
eblip-30291	165	36	for	for	ADP
eblip-30291	165	37	patron	patron	NOUN
eblip-30291	165	38	chats	chat	NOUN
eblip-30291	165	39	had	have	VERB
eblip-30291	165	40	a	a	DET
eblip-30291	165	41	small	small	ADJ
eblip-30291	165	42	increase	increase	NOUN
eblip-30291	165	43	(	(	PUNCT
eblip-30291	165	44	less	less	ADJ
eblip-30291	165	45	than	than	ADP
eblip-30291	165	46	3	3	NUM
eblip-30291	165	47	%	%	NOUN
eblip-30291	165	48	between	between	ADP
eblip-30291	165	49	pre	pre	ADJ
eblip-30291	165	50	-	-	ADJ
eblip-30291	165	51	pandemic	pandemic	ADJ
eblip-30291	165	52	and	and	CCONJ
eblip-30291	165	53	pandemic	pandemic	ADJ
eblip-30291	165	54	levels	level	NOUN
eblip-30291	165	55	)	)	PUNCT
eblip-30291	165	56	.	.	PUNCT
eblip-30291	165	57	  	  	SPACE
eblip-30291	166	1	discussion	discussion	NOUN
eblip-30291	166	2	  	  	SPACE
eblip-30291	166	3	this	this	DET
eblip-30291	166	4	study	study	NOUN
eblip-30291	166	5	aimed	aim	VERB
eblip-30291	166	6	to	to	PART
eblip-30291	166	7	evaluate	evaluate	VERB
eblip-30291	166	8	the	the	DET
eblip-30291	166	9	type	type	NOUN
eblip-30291	166	10	and	and	CCONJ
eblip-30291	166	11	substance	substance	NOUN
eblip-30291	166	12	of	of	ADP
eblip-30291	166	13	chat	chat	NOUN
eblip-30291	166	14	reference	reference	NOUN
eblip-30291	166	15	questions	question	NOUN
eblip-30291	166	16	in	in	ADP
eblip-30291	166	17	an	an	DET
eblip-30291	166	18	effort	effort	NOUN
eblip-30291	166	19	to	to	PART
eblip-30291	166	20	understand	understand	VERB
eblip-30291	166	21	a	a	DET
eblip-30291	166	22	vital	vital	ADJ
eblip-30291	166	23	aspect	aspect	NOUN
eblip-30291	166	24	of	of	ADP
eblip-30291	166	25	academic	academic	ADJ
eblip-30291	166	26	library	library	NOUN
eblip-30291	166	27	services	service	NOUN
eblip-30291	166	28	during	during	ADP
eblip-30291	166	29	the	the	DET
eblip-30291	166	30	covid-19	covid-19	PROPN
eblip-30291	166	31	pandemic	pandemic	NOUN
eblip-30291	166	32	.	.	PUNCT
eblip-30291	167	1	researcher	researcher	NOUN
eblip-30291	167	2	expectations	expectation	NOUN
eblip-30291	167	3	were	be	AUX
eblip-30291	167	4	that	that	SCONJ
eblip-30291	167	5	the	the	DET
eblip-30291	167	6	type	type	NOUN
eblip-30291	167	7	of	of	ADP
eblip-30291	167	8	questions	question	NOUN
eblip-30291	167	9	would	would	AUX
eblip-30291	167	10	differ	differ	VERB
eblip-30291	167	11	,	,	PUNCT
eblip-30291	167	12	in	in	ADP
eblip-30291	167	13	large	large	ADJ
eblip-30291	167	14	part	part	NOUN
eblip-30291	167	15	because	because	SCONJ
eblip-30291	167	16	the	the	DET
eblip-30291	167	17	experience	experience	NOUN
eblip-30291	167	18	of	of	ADP
eblip-30291	167	19	providing	provide	VERB
eblip-30291	167	20	only	only	ADV
eblip-30291	167	21	virtual	virtual	ADJ
eblip-30291	167	22	services	service	NOUN
eblip-30291	167	23	seemed	seem	VERB
eblip-30291	167	24	so	so	ADV
eblip-30291	167	25	different	different	ADJ
eblip-30291	167	26	.	.	PUNCT
eblip-30291	168	1	however	however	ADV
eblip-30291	168	2	,	,	PUNCT
eblip-30291	168	3	similar	similar	ADJ
eblip-30291	168	4	to	to	ADP
eblip-30291	168	5	hervieux	hervieux	PROPN
eblip-30291	168	6	(	(	PUNCT
eblip-30291	168	7	2021	2021	NUM
eblip-30291	168	8	)	)	PUNCT
eblip-30291	168	9	,	,	PUNCT
eblip-30291	168	10	our	our	PRON
eblip-30291	168	11	expectations	expectation	NOUN
eblip-30291	168	12	are	be	AUX
eblip-30291	168	13	not	not	PART
eblip-30291	168	14	supported	support	VERB
eblip-30291	168	15	by	by	ADP
eblip-30291	168	16	the	the	DET
eblip-30291	168	17	data	datum	NOUN
eblip-30291	168	18	.	.	PUNCT
eblip-30291	169	1	by	by	ADP
eblip-30291	169	2	examining	examine	VERB
eblip-30291	169	3	askaway	askaway	NOUN
eblip-30291	169	4	transcripts	transcript	NOUN
eblip-30291	169	5	and	and	CCONJ
eblip-30291	169	6	metadata	metadata	NOUN
eblip-30291	169	7	,	,	PUNCT
eblip-30291	169	8	we	we	PRON
eblip-30291	169	9	found	find	VERB
eblip-30291	169	10	homogenous	homogenous	ADJ
eblip-30291	169	11	results	result	NOUN
eblip-30291	169	12	which	which	PRON
eblip-30291	169	13	demonstrated	demonstrate	VERB
eblip-30291	169	14	more	more	ADJ
eblip-30291	169	15	consistency	consistency	NOUN
eblip-30291	169	16	than	than	ADP
eblip-30291	169	17	difference	difference	NOUN
eblip-30291	169	18	in	in	ADP
eblip-30291	169	19	the	the	DET
eblip-30291	169	20	types	type	NOUN
eblip-30291	169	21	of	of	ADP
eblip-30291	169	22	questions	question	NOUN
eblip-30291	169	23	asked	ask	VERB
eblip-30291	169	24	.	.	PUNCT
eblip-30291	169	25	  	  	SPACE
eblip-30291	170	1	the	the	DET
eblip-30291	170	2	use	use	NOUN
eblip-30291	170	3	of	of	ADP
eblip-30291	170	4	voyant	voyant	ADJ
eblip-30291	170	5	tools	tool	NOUN
eblip-30291	170	6	to	to	PART
eblip-30291	170	7	explore	explore	VERB
eblip-30291	170	8	patterns	pattern	NOUN
eblip-30291	170	9	and	and	CCONJ
eblip-30291	170	10	interpret	interpret	VERB
eblip-30291	170	11	meaning	meaning	NOUN
eblip-30291	170	12	in	in	ADP
eblip-30291	170	13	the	the	DET
eblip-30291	170	14	transcripts	transcript	NOUN
eblip-30291	170	15	focused	focus	VERB
eblip-30291	170	16	on	on	ADP
eblip-30291	170	17	the	the	DET
eblip-30291	170	18	patron	patron	NOUN
eblip-30291	170	19	transcripts	transcript	NOUN
eblip-30291	170	20	.	.	PUNCT
eblip-30291	171	1	when	when	SCONJ
eblip-30291	171	2	examining	examine	VERB
eblip-30291	171	3	word	word	NOUN
eblip-30291	171	4	frequency	frequency	NOUN
eblip-30291	171	5	over	over	ADP
eblip-30291	171	6	the	the	DET
eblip-30291	171	7	pandemic	pandemic	ADJ
eblip-30291	171	8	timeline	timeline	NOUN
eblip-30291	171	9	,	,	PUNCT
eblip-30291	171	10	the	the	DET
eblip-30291	171	11	numbers	number	NOUN
eblip-30291	171	12	indicate	indicate	VERB
eblip-30291	171	13	remarkable	remarkable	ADJ
eblip-30291	171	14	consistency	consistency	NOUN
eblip-30291	171	15	in	in	ADP
eblip-30291	171	16	the	the	DET
eblip-30291	171	17	words	word	NOUN
eblip-30291	171	18	used	use	VERB
eblip-30291	171	19	by	by	ADP
eblip-30291	171	20	patrons	patron	NOUN
eblip-30291	171	21	over	over	ADP
eblip-30291	171	22	time	time	NOUN
eblip-30291	171	23	.	.	PUNCT
eblip-30291	172	1	despite	despite	SCONJ
eblip-30291	172	2	all	all	PRON
eblip-30291	172	3	of	of	ADP
eblip-30291	172	4	the	the	DET
eblip-30291	172	5	social	social	ADJ
eblip-30291	172	6	and	and	CCONJ
eblip-30291	172	7	economic	economic	ADJ
eblip-30291	172	8	impacts	impact	NOUN
eblip-30291	172	9	of	of	ADP
eblip-30291	172	10	the	the	DET
eblip-30291	172	11	pandemic	pandemic	NOUN
eblip-30291	172	12	,	,	PUNCT
eblip-30291	172	13	the	the	DET
eblip-30291	172	14	shift	shift	NOUN
eblip-30291	172	15	to	to	ADP
eblip-30291	172	16	online	online	ADJ
eblip-30291	172	17	-	-	PUNCT
eblip-30291	172	18	only	only	ADJ
eblip-30291	172	19	classes	class	NOUN
eblip-30291	172	20	,	,	PUNCT
eblip-30291	172	21	and	and	CCONJ
eblip-30291	172	22	the	the	DET
eblip-30291	172	23	closures	closure	NOUN
eblip-30291	172	24	of	of	ADP
eblip-30291	172	25	our	our	PRON
eblip-30291	172	26	physical	physical	ADJ
eblip-30291	172	27	libraries	library	NOUN
eblip-30291	172	28	,	,	PUNCT
eblip-30291	172	29	this	this	DET
eblip-30291	172	30	snapshot	snapshot	NOUN
eblip-30291	172	31	captured	capture	VERB
eblip-30291	172	32	in	in	ADP
eblip-30291	172	33	the	the	DET
eblip-30291	172	34	word	word	NOUN
eblip-30291	172	35	cloud	cloud	NOUN
eblip-30291	172	36	figures	figure	NOUN
eblip-30291	172	37	depict	depict	VERB
eblip-30291	172	38	the	the	DET
eblip-30291	172	39	overwhelming	overwhelming	ADJ
eblip-30291	172	40	use	use	NOUN
eblip-30291	172	41	of	of	ADP
eblip-30291	172	42	askaway	askaway	NOUN
eblip-30291	172	43	for	for	ADP
eblip-30291	172	44	library	library	NOUN
eblip-30291	172	45	-	-	PUNCT
eblip-30291	172	46	specific	specific	ADJ
eblip-30291	172	47	questions	question	NOUN
eblip-30291	172	48	that	that	PRON
eblip-30291	172	49	focus	focus	VERB
eblip-30291	172	50	on	on	ADP
eblip-30291	172	51	research	research	NOUN
eblip-30291	172	52	involving	involve	VERB
eblip-30291	172	53	citation	citation	NOUN
eblip-30291	172	54	and	and	CCONJ
eblip-30291	172	55	locating	locate	VERB
eblip-30291	172	56	and	and	CCONJ
eblip-30291	172	57	accessing	access	VERB
eblip-30291	172	58	sources	source	NOUN
eblip-30291	172	59	of	of	ADP
eblip-30291	172	60	information	information	NOUN
eblip-30291	172	61	.	.	PUNCT
eblip-30291	173	1	analysis	analysis	NOUN
eblip-30291	173	2	using	use	VERB
eblip-30291	173	3	the	the	DET
eblip-30291	173	4	terms	term	NOUN
eblip-30291	173	5	berry	berry	VERB
eblip-30291	173	6	feature	feature	NOUN
eblip-30291	173	7	duplicates	duplicate	VERB
eblip-30291	173	8	the	the	DET
eblip-30291	173	9	cirrus	cirrus	NOUN
eblip-30291	173	10	results	result	VERB
eblip-30291	173	11	,	,	PUNCT
eblip-30291	173	12	and	and	CCONJ
eblip-30291	173	13	the	the	DET
eblip-30291	173	14	trends	trend	NOUN
eblip-30291	173	15	tool	tool	NOUN
eblip-30291	173	16	did	do	AUX
eblip-30291	173	17	not	not	PART
eblip-30291	173	18	prove	prove	VERB
eblip-30291	173	19	insightful	insightful	ADJ
eblip-30291	173	20	with	with	ADP
eblip-30291	173	21	the	the	DET
eblip-30291	173	22	transcripts	transcript	NOUN
eblip-30291	173	23	.	.	PUNCT
eblip-30291	173	24	  	  	SPACE
eblip-30291	174	1	liwc	liwc	PROPN
eblip-30291	174	2	shows	show	VERB
eblip-30291	174	3	a	a	DET
eblip-30291	174	4	slight	slight	ADJ
eblip-30291	174	5	increase	increase	NOUN
eblip-30291	174	6	in	in	ADP
eblip-30291	174	7	analytic	analytic	ADJ
eblip-30291	174	8	scores	score	NOUN
eblip-30291	174	9	in	in	ADP
eblip-30291	174	10	the	the	DET
eblip-30291	174	11	late	late	ADJ
eblip-30291	174	12	pandemic	pandemic	NOUN
eblip-30291	174	13	which	which	PRON
eblip-30291	174	14	might	might	AUX
eblip-30291	174	15	be	be	AUX
eblip-30291	174	16	correlated	correlate	VERB
eblip-30291	174	17	with	with	ADP
eblip-30291	174	18	increased	increase	VERB
eblip-30291	174	19	use	use	NOUN
eblip-30291	174	20	of	of	ADP
eblip-30291	174	21	pre	pre	ADJ
eblip-30291	174	22	-	-	ADJ
eblip-30291	174	23	scripted	script	VERB
eblip-30291	174	24	language	language	NOUN
eblip-30291	174	25	as	as	ADP
eblip-30291	174	26	a	a	DET
eblip-30291	174	27	provider	provider	NOUN
eblip-30291	174	28	strategy	strategy	NOUN
eblip-30291	174	29	to	to	PART
eblip-30291	174	30	deal	deal	VERB
eblip-30291	174	31	with	with	ADP
eblip-30291	174	32	the	the	DET
eblip-30291	174	33	increased	increase	VERB
eblip-30291	174	34	volume	volume	NOUN
eblip-30291	174	35	on	on	ADP
eblip-30291	174	36	askaway	askaway	NOUN
eblip-30291	174	37	.	.	PUNCT
eblip-30291	175	1	this	this	PRON
eblip-30291	175	2	would	would	AUX
eblip-30291	175	3	also	also	ADV
eblip-30291	175	4	explain	explain	VERB
eblip-30291	175	5	declining	decline	VERB
eblip-30291	175	6	rates	rate	NOUN
eblip-30291	175	7	in	in	ADP
eblip-30291	175	8	the	the	DET
eblip-30291	175	9	authenticity	authenticity	NOUN
eblip-30291	175	10	dimension	dimension	NOUN
eblip-30291	175	11	as	as	SCONJ
eblip-30291	175	12	pre	pre	ADJ
eblip-30291	175	13	-	-	ADJ
eblip-30291	175	14	scripted	script	VERB
eblip-30291	175	15	language	language	NOUN
eblip-30291	175	16	is	be	AUX
eblip-30291	175	17	considered	consider	VERB
eblip-30291	175	18	less	less	ADV
eblip-30291	175	19	authentic	authentic	ADJ
eblip-30291	175	20	in	in	ADP
eblip-30291	175	21	liwc	liwc	PROPN
eblip-30291	175	22	.	.	PUNCT
eblip-30291	176	1	though	though	SCONJ
eblip-30291	176	2	it	it	PRON
eblip-30291	176	3	is	be	AUX
eblip-30291	176	4	difficult	difficult	ADJ
eblip-30291	176	5	to	to	PART
eblip-30291	176	6	confirm	confirm	VERB
eblip-30291	176	7	exactly	exactly	ADV
eblip-30291	176	8	why	why	SCONJ
eblip-30291	176	9	this	this	PRON
eblip-30291	176	10	is	be	AUX
eblip-30291	176	11	the	the	DET
eblip-30291	176	12	case	case	NOUN
eblip-30291	176	13	without	without	ADP
eblip-30291	176	14	qualitatively	qualitatively	ADV
eblip-30291	176	15	examining	examine	VERB
eblip-30291	176	16	more	more	ADV
eblip-30291	176	17	closely	closely	ADV
eblip-30291	176	18	the	the	DET
eblip-30291	176	19	interactions	interaction	NOUN
eblip-30291	176	20	between	between	ADP
eblip-30291	176	21	providers	provider	NOUN
eblip-30291	176	22	and	and	CCONJ
eblip-30291	176	23	patrons	patron	NOUN
eblip-30291	176	24	,	,	PUNCT
eblip-30291	176	25	it	it	PRON
eblip-30291	176	26	is	be	AUX
eblip-30291	176	27	possible	possible	ADJ
eblip-30291	176	28	that	that	SCONJ
eblip-30291	176	29	certain	certain	ADJ
eblip-30291	176	30	patterns	pattern	NOUN
eblip-30291	176	31	in	in	ADP
eblip-30291	176	32	provider	provider	NOUN
eblip-30291	176	33	messages	message	NOUN
eblip-30291	176	34	and	and	CCONJ
eblip-30291	176	35	scripts	script	NOUN
eblip-30291	176	36	,	,	PUNCT
eblip-30291	176	37	such	such	ADJ
eblip-30291	176	38	as	as	ADP
eblip-30291	176	39	higher	high	ADJ
eblip-30291	176	40	use	use	NOUN
eblip-30291	176	41	of	of	ADP
eblip-30291	176	42	articles	article	NOUN
eblip-30291	176	43	,	,	PUNCT
eblip-30291	176	44	can	can	AUX
eblip-30291	176	45	indicate	indicate	VERB
eblip-30291	176	46	higher	high	ADJ
eblip-30291	176	47	analytic	analytic	ADJ
eblip-30291	176	48	thinking	thinking	NOUN
eblip-30291	176	49	and	and	CCONJ
eblip-30291	176	50	formality	formality	NOUN
eblip-30291	176	51	(	(	PUNCT
eblip-30291	176	52	jordan	jordan	PROPN
eblip-30291	176	53	et	et	PROPN
eblip-30291	176	54	al	al	PROPN
eblip-30291	176	55	.	.	PROPN
eblip-30291	176	56	,	,	PUNCT
eblip-30291	176	57	2019	2019	NUM
eblip-30291	176	58	)	)	PUNCT
eblip-30291	176	59	.	.	PUNCT
eblip-30291	177	1	analytic	analytic	ADJ
eblip-30291	177	2	scores	score	NOUN
eblip-30291	177	3	of	of	ADP
eblip-30291	177	4	patron	patron	NOUN
eblip-30291	177	5	responses	response	NOUN
eblip-30291	177	6	had	have	VERB
eblip-30291	177	7	more	more	ADJ
eblip-30291	177	8	fluctuation	fluctuation	NOUN
eblip-30291	177	9	between	between	ADP
eblip-30291	177	10	phases	phase	NOUN
eblip-30291	177	11	than	than	ADP
eblip-30291	177	12	those	those	PRON
eblip-30291	177	13	of	of	ADP
eblip-30291	177	14	providers	provider	NOUN
eblip-30291	177	15	,	,	PUNCT
eblip-30291	177	16	however	however	ADV
eblip-30291	177	17	,	,	PUNCT
eblip-30291	177	18	similar	similar	ADJ
eblip-30291	177	19	scores	score	NOUN
eblip-30291	177	20	in	in	ADP
eblip-30291	177	21	the	the	DET
eblip-30291	177	22	pre	pre	NOUN
eblip-30291	177	23	and	and	CCONJ
eblip-30291	177	24	late	late	ADJ
eblip-30291	177	25	periods	period	NOUN
eblip-30291	177	26	suggest	suggest	VERB
eblip-30291	177	27	that	that	SCONJ
eblip-30291	177	28	the	the	DET
eblip-30291	177	29	main	main	ADJ
eblip-30291	177	30	pandemic	pandemic	ADJ
eblip-30291	177	31	period	period	NOUN
eblip-30291	177	32	may	may	AUX
eblip-30291	177	33	have	have	AUX
eblip-30291	177	34	in	in	ADP
eblip-30291	177	35	fact	fact	NOUN
eblip-30291	177	36	been	be	AUX
eblip-30291	177	37	a	a	DET
eblip-30291	177	38	bit	bit	NOUN
eblip-30291	177	39	of	of	ADP
eblip-30291	177	40	an	an	DET
eblip-30291	177	41	anomaly	anomaly	NOUN
eblip-30291	177	42	.	.	PUNCT
eblip-30291	177	43	  	  	SPACE
eblip-30291	178	1	as	as	SCONJ
eblip-30291	178	2	observed	observe	VERB
eblip-30291	178	3	by	by	ADP
eblip-30291	178	4	kacewicz	kacewicz	PROPN
eblip-30291	178	5	et	et	PROPN
eblip-30291	178	6	al	al	PROPN
eblip-30291	178	7	.	.	PROPN
eblip-30291	179	1	(	(	PUNCT
eblip-30291	179	2	2014	2014	NUM
eblip-30291	179	3	)	)	PUNCT
eblip-30291	179	4	,	,	PUNCT
eblip-30291	179	5	the	the	DET
eblip-30291	179	6	use	use	NOUN
eblip-30291	179	7	of	of	ADP
eblip-30291	179	8	first	first	ADJ
eblip-30291	179	9	-	-	PUNCT
eblip-30291	179	10	person	person	NOUN
eblip-30291	179	11	plural	plural	ADJ
eblip-30291	179	12	pronouns	pronoun	NOUN
eblip-30291	179	13	and	and	CCONJ
eblip-30291	179	14	an	an	DET
eblip-30291	179	15	"	"	PUNCT
eblip-30291	179	16	outer	outer	ADJ
eblip-30291	179	17	-	-	PUNCT
eblip-30291	179	18	focus	focus	NOUN
eblip-30291	179	19	"	"	PUNCT
eblip-30291	179	20	language	language	NOUN
eblip-30291	179	21	correspond	correspond	NOUN
eblip-30291	179	22	with	with	ADP
eblip-30291	179	23	higher	high	ADJ
eblip-30291	179	24	scores	score	NOUN
eblip-30291	179	25	in	in	ADP
eblip-30291	179	26	the	the	DET
eblip-30291	179	27	liwc	liwc	PROPN
eblip-30291	179	28	clout	clout	PROPN
eblip-30291	179	29	dimension	dimension	NOUN
eblip-30291	179	30	,	,	PUNCT
eblip-30291	179	31	and	and	CCONJ
eblip-30291	179	32	this	this	PRON
eblip-30291	179	33	might	might	AUX
eblip-30291	179	34	serve	serve	VERB
eblip-30291	179	35	as	as	ADP
eblip-30291	179	36	a	a	DET
eblip-30291	179	37	potential	potential	ADJ
eblip-30291	179	38	explanation	explanation	NOUN
eblip-30291	179	39	for	for	ADP
eblip-30291	179	40	the	the	DET
eblip-30291	179	41	large	large	ADJ
eblip-30291	179	42	discrepancy	discrepancy	NOUN
eblip-30291	179	43	between	between	ADP
eblip-30291	179	44	provider	provider	NOUN
eblip-30291	179	45	and	and	CCONJ
eblip-30291	179	46	patron	patron	NOUN
eblip-30291	179	47	chats	chat	NOUN
eblip-30291	179	48	.	.	PUNCT
eblip-30291	180	1	for	for	ADP
eblip-30291	180	2	example	example	NOUN
eblip-30291	180	3	,	,	PUNCT
eblip-30291	180	4	several	several	ADJ
eblip-30291	180	5	askaway	askaway	NOUN
eblip-30291	180	6	scripts	script	NOUN
eblip-30291	180	7	use	use	VERB
eblip-30291	180	8	the	the	DET
eblip-30291	180	9	pronoun	pronoun	NOUN
eblip-30291	180	10	"	"	PUNCT
eblip-30291	180	11	we	we	PRON
eblip-30291	180	12	"	"	PUNCT
eblip-30291	180	13	as	as	ADP
eblip-30291	180	14	part	part	NOUN
eblip-30291	180	15	of	of	ADP
eblip-30291	180	16	their	their	PRON
eblip-30291	180	17	composition	composition	NOUN
eblip-30291	180	18	,	,	PUNCT
eblip-30291	180	19	particularly	particularly	ADV
eblip-30291	180	20	the	the	DET
eblip-30291	180	21	script	script	NOUN
eblip-30291	180	22	used	use	VERB
eblip-30291	180	23	at	at	ADP
eblip-30291	180	24	the	the	DET
eblip-30291	180	25	end	end	NOUN
eblip-30291	180	26	of	of	ADP
eblip-30291	180	27	a	a	DET
eblip-30291	180	28	chat	chat	NOUN
eblip-30291	180	29	,	,	PUNCT
eblip-30291	180	30	so	so	CCONJ
eblip-30291	180	31	the	the	DET
eblip-30291	180	32	use	use	NOUN
eblip-30291	180	33	of	of	ADP
eblip-30291	180	34	plural	plural	ADJ
eblip-30291	180	35	personal	personal	ADJ
eblip-30291	180	36	pronouns	pronoun	NOUN
eblip-30291	180	37	may	may	AUX
eblip-30291	180	38	be	be	AUX
eblip-30291	180	39	contributing	contribute	VERB
eblip-30291	180	40	to	to	ADP
eblip-30291	180	41	higher	high	ADJ
eblip-30291	180	42	provider	provider	NOUN
eblip-30291	180	43	scores	score	NOUN
eblip-30291	180	44	in	in	ADP
eblip-30291	180	45	this	this	DET
eblip-30291	180	46	category	category	NOUN
eblip-30291	180	47	,	,	PUNCT
eblip-30291	180	48	as	as	SCONJ
eblip-30291	180	49	opposed	oppose	VERB
eblip-30291	180	50	to	to	ADP
eblip-30291	180	51	other	other	ADJ
eblip-30291	180	52	types	type	NOUN
eblip-30291	180	53	of	of	ADP
eblip-30291	180	54	words	word	NOUN
eblip-30291	180	55	that	that	PRON
eblip-30291	180	56	correlate	correlate	VERB
eblip-30291	180	57	to	to	ADP
eblip-30291	180	58	higher	high	ADJ
eblip-30291	180	59	confidence	confidence	NOUN
eblip-30291	180	60	or	or	CCONJ
eblip-30291	180	61	social	social	ADJ
eblip-30291	180	62	status	status	NOUN
eblip-30291	180	63	.	.	PUNCT
eblip-30291	181	1	regardless	regardless	ADV
eblip-30291	181	2	,	,	PUNCT
eblip-30291	181	3	levels	level	NOUN
eblip-30291	181	4	of	of	ADP
eblip-30291	181	5	clout	clout	NOUN
eblip-30291	181	6	did	do	AUX
eblip-30291	181	7	not	not	PART
eblip-30291	181	8	change	change	VERB
eblip-30291	181	9	considerably	considerably	ADV
eblip-30291	181	10	during	during	ADP
eblip-30291	181	11	the	the	DET
eblip-30291	181	12	pandemic	pandemic	NOUN
eblip-30291	181	13	,	,	PUNCT
eblip-30291	181	14	with	with	ADP
eblip-30291	181	15	changes	change	NOUN
eblip-30291	181	16	to	to	ADP
eblip-30291	181	17	percentages	percentage	NOUN
eblip-30291	181	18	remaining	remain	VERB
eblip-30291	181	19	lower	low	ADJ
eblip-30291	181	20	than	than	ADP
eblip-30291	181	21	3	3	NUM
eblip-30291	181	22	%	%	NOUN
eblip-30291	181	23	for	for	ADP
eblip-30291	181	24	both	both	PRON
eblip-30291	181	25	patron	patron	NOUN
eblip-30291	181	26	and	and	CCONJ
eblip-30291	181	27	provider	provider	NOUN
eblip-30291	181	28	chats	chat	NOUN
eblip-30291	181	29	.	.	PUNCT
eblip-30291	181	30	  	  	SPACE
eblip-30291	182	1	the	the	DET
eblip-30291	182	2	decrease	decrease	NOUN
eblip-30291	182	3	in	in	ADP
eblip-30291	182	4	the	the	DET
eblip-30291	182	5	liwc	liwc	ADJ
eblip-30291	182	6	authenticity	authenticity	NOUN
eblip-30291	182	7	dimension	dimension	NOUN
eblip-30291	182	8	for	for	ADP
eblip-30291	182	9	providers	provider	NOUN
eblip-30291	182	10	in	in	ADP
eblip-30291	182	11	the	the	DET
eblip-30291	182	12	main	main	ADJ
eblip-30291	182	13	and	and	CCONJ
eblip-30291	182	14	late	late	ADJ
eblip-30291	182	15	pandemic	pandemic	ADJ
eblip-30291	182	16	may	may	AUX
eblip-30291	182	17	again	again	ADV
eblip-30291	182	18	be	be	AUX
eblip-30291	182	19	associated	associate	VERB
eblip-30291	182	20	with	with	ADP
eblip-30291	182	21	increased	increase	VERB
eblip-30291	182	22	use	use	NOUN
eblip-30291	182	23	of	of	ADP
eblip-30291	182	24	pre	pre	ADJ
eblip-30291	182	25	-	-	ADJ
eblip-30291	182	26	scripted	script	VERB
eblip-30291	182	27	messages	message	NOUN
eblip-30291	182	28	,	,	PUNCT
eblip-30291	182	29	which	which	PRON
eblip-30291	182	30	tend	tend	VERB
eblip-30291	182	31	to	to	PART
eblip-30291	182	32	be	be	AUX
eblip-30291	182	33	formulated	formulate	VERB
eblip-30291	182	34	using	use	VERB
eblip-30291	182	35	neutral	neutral	ADJ
eblip-30291	182	36	language	language	NOUN
eblip-30291	182	37	and	and	CCONJ
eblip-30291	182	38	with	with	ADP
eblip-30291	182	39	higher	high	ADJ
eblip-30291	182	40	use	use	NOUN
eblip-30291	182	41	of	of	ADP
eblip-30291	182	42	third	third	ADJ
eblip-30291	182	43	-	-	PUNCT
eblip-30291	182	44	person	person	NOUN
eblip-30291	182	45	pronouns	pronoun	NOUN
eblip-30291	182	46	.	.	PUNCT
eblip-30291	183	1	since	since	SCONJ
eblip-30291	183	2	high	high	ADJ
eblip-30291	183	3	authenticity	authenticity	NOUN
eblip-30291	183	4	is	be	AUX
eblip-30291	183	5	correlated	correlate	VERB
eblip-30291	183	6	with	with	ADP
eblip-30291	183	7	use	use	NOUN
eblip-30291	183	8	of	of	ADP
eblip-30291	183	9	firstand	firstand	NOUN
eblip-30291	183	10	third	third	ADJ
eblip-30291	183	11	-	-	PUNCT
eblip-30291	183	12	person	person	NOUN
eblip-30291	183	13	singular	singular	ADJ
eblip-30291	183	14	pronouns	pronoun	NOUN
eblip-30291	183	15	(	(	PUNCT
eblip-30291	183	16	i	i	PRON
eblip-30291	183	17	,	,	PUNCT
eblip-30291	183	18	he	he	PRON
eblip-30291	183	19	,	,	PUNCT
eblip-30291	183	20	she	she	PRON
eblip-30291	183	21	)	)	PUNCT
eblip-30291	183	22	,	,	PUNCT
eblip-30291	183	23	as	as	SCONJ
eblip-30291	183	24	described	describe	VERB
eblip-30291	183	25	by	by	ADP
eblip-30291	183	26	kalichman	kalichman	PROPN
eblip-30291	183	27	&	&	CCONJ
eblip-30291	183	28	smyth	smyth	PROPN
eblip-30291	183	29	(	(	PUNCT
eblip-30291	183	30	2021	2021	NUM
eblip-30291	183	31	)	)	PUNCT
eblip-30291	183	32	,	,	PUNCT
eblip-30291	183	33	the	the	DET
eblip-30291	183	34	increase	increase	NOUN
eblip-30291	183	35	of	of	ADP
eblip-30291	183	36	pre	pre	ADJ
eblip-30291	183	37	-	-	ADJ
eblip-30291	183	38	scripted	script	VERB
eblip-30291	183	39	language	language	NOUN
eblip-30291	183	40	that	that	PRON
eblip-30291	183	41	does	do	AUX
eblip-30291	183	42	not	not	PART
eblip-30291	183	43	match	match	VERB
eblip-30291	183	44	those	those	DET
eblip-30291	183	45	characteristics	characteristic	NOUN
eblip-30291	183	46	can	can	AUX
eblip-30291	183	47	help	help	VERB
eblip-30291	183	48	explain	explain	VERB
eblip-30291	183	49	the	the	DET
eblip-30291	183	50	low	low	ADJ
eblip-30291	183	51	scores	score	NOUN
eblip-30291	183	52	for	for	ADP
eblip-30291	183	53	providers	provider	NOUN
eblip-30291	183	54	and	and	CCONJ
eblip-30291	183	55	the	the	DET
eblip-30291	183	56	differences	difference	NOUN
eblip-30291	183	57	when	when	SCONJ
eblip-30291	183	58	compared	compare	VERB
eblip-30291	183	59	to	to	ADP
eblip-30291	183	60	patron	patron	NOUN
eblip-30291	183	61	chats	chat	NOUN
eblip-30291	183	62	.	.	PUNCT
eblip-30291	184	1	we	we	PRON
eblip-30291	184	2	can	can	AUX
eblip-30291	184	3	infer	infer	VERB
eblip-30291	184	4	from	from	ADP
eblip-30291	184	5	these	these	DET
eblip-30291	184	6	numbers	number	NOUN
eblip-30291	184	7	that	that	PRON
eblip-30291	184	8	patrons	patron	NOUN
eblip-30291	184	9	use	use	VERB
eblip-30291	184	10	more	more	ADV
eblip-30291	184	11	spontaneous	spontaneous	ADJ
eblip-30291	184	12	language	language	NOUN
eblip-30291	184	13	when	when	SCONJ
eblip-30291	184	14	compared	compare	VERB
eblip-30291	184	15	to	to	ADP
eblip-30291	184	16	providers	provider	NOUN
eblip-30291	184	17	,	,	PUNCT
eblip-30291	184	18	and	and	CCONJ
eblip-30291	184	19	that	that	SCONJ
eblip-30291	184	20	levels	level	NOUN
eblip-30291	184	21	of	of	ADP
eblip-30291	184	22	spontaneity	spontaneity	NOUN
eblip-30291	184	23	for	for	ADP
eblip-30291	184	24	patrons	patron	NOUN
eblip-30291	184	25	have	have	AUX
eblip-30291	184	26	not	not	PART
eblip-30291	184	27	changed	change	VERB
eblip-30291	184	28	substantially	substantially	ADV
eblip-30291	184	29	during	during	ADP
eblip-30291	184	30	the	the	DET
eblip-30291	184	31	pandemic	pandemic	NOUN
eblip-30291	184	32	.	.	PUNCT
eblip-30291	184	33	  	  	SPACE
eblip-30291	185	1	the	the	DET
eblip-30291	185	2	difference	difference	NOUN
eblip-30291	185	3	in	in	ADP
eblip-30291	185	4	emotional	emotional	ADJ
eblip-30291	185	5	tone	tone	NOUN
eblip-30291	185	6	scores	score	NOUN
eblip-30291	185	7	between	between	ADP
eblip-30291	185	8	patron	patron	NOUN
eblip-30291	185	9	and	and	CCONJ
eblip-30291	185	10	provider	provider	NOUN
eblip-30291	185	11	chats	chat	NOUN
eblip-30291	185	12	may	may	AUX
eblip-30291	185	13	be	be	AUX
eblip-30291	185	14	explained	explain	VERB
eblip-30291	185	15	by	by	ADP
eblip-30291	185	16	certain	certain	ADJ
eblip-30291	185	17	patterns	pattern	NOUN
eblip-30291	185	18	in	in	ADP
eblip-30291	185	19	provider	provider	NOUN
eblip-30291	185	20	responses	response	NOUN
eblip-30291	185	21	and	and	CCONJ
eblip-30291	185	22	in	in	ADP
eblip-30291	185	23	how	how	SCONJ
eblip-30291	185	24	some	some	DET
eblip-30291	185	25	askaway	askaway	NOUN
eblip-30291	185	26	pre	pre	ADJ
eblip-30291	185	27	-	-	ADJ
eblip-30291	185	28	formatted	formatted	ADJ
eblip-30291	185	29	scripts	script	NOUN
eblip-30291	185	30	are	be	AUX
eblip-30291	185	31	written	write	VERB
eblip-30291	185	32	.	.	PUNCT
eblip-30291	186	1	for	for	ADP
eblip-30291	186	2	example	example	NOUN
eblip-30291	186	3	,	,	PUNCT
eblip-30291	186	4	the	the	DET
eblip-30291	186	5	word	word	NOUN
eblip-30291	186	6	'	'	PUNCT
eblip-30291	186	7	lost	lose	VERB
eblip-30291	186	8	'	'	PUNCT
eblip-30291	186	9	is	be	AUX
eblip-30291	186	10	assigned	assign	VERB
eblip-30291	186	11	to	to	ADP
eblip-30291	186	12	a	a	DET
eblip-30291	186	13	negative	negative	ADJ
eblip-30291	186	14	emotional	emotional	ADJ
eblip-30291	186	15	category	category	NOUN
eblip-30291	186	16	in	in	ADP
eblip-30291	186	17	the	the	DET
eblip-30291	186	18	liwc	liwc	PROPN
eblip-30291	186	19	dictionary	dictionary	PROPN
eblip-30291	186	20	.	.	PUNCT
eblip-30291	187	1	it	it	PRON
eblip-30291	187	2	also	also	ADV
eblip-30291	187	3	happens	happen	VERB
eblip-30291	187	4	to	to	PART
eblip-30291	187	5	be	be	AUX
eblip-30291	187	6	part	part	NOUN
eblip-30291	187	7	of	of	ADP
eblip-30291	187	8	a	a	DET
eblip-30291	187	9	script	script	NOUN
eblip-30291	187	10	used	use	VERB
eblip-30291	187	11	to	to	PART
eblip-30291	187	12	check	check	VERB
eblip-30291	187	13	if	if	SCONJ
eblip-30291	187	14	patrons	patron	NOUN
eblip-30291	187	15	are	be	AUX
eblip-30291	187	16	still	still	ADV
eblip-30291	187	17	online	online	ADV
eblip-30291	187	18	after	after	ADP
eblip-30291	187	19	a	a	DET
eblip-30291	187	20	period	period	NOUN
eblip-30291	187	21	of	of	ADP
eblip-30291	187	22	inactivity	inactivity	NOUN
eblip-30291	187	23	(	(	PUNCT
eblip-30291	187	24	check	check	NOUN
eblip-30291	187	25	in	in	ADP
eblip-30291	187	26	lost	lose	VERB
eblip-30291	187	27	script	script	NOUN
eblip-30291	187	28	)	)	PUNCT
eblip-30291	187	29	.	.	PUNCT
eblip-30291	188	1	coincidentally	coincidentally	ADV
eblip-30291	188	2	,	,	PUNCT
eblip-30291	188	3	“	"	PUNCT
eblip-30291	188	4	lost	lose	VERB
eblip-30291	188	5	”	"	PUNCT
eblip-30291	188	6	was	be	AUX
eblip-30291	188	7	the	the	DET
eblip-30291	188	8	negative	negative	ADJ
eblip-30291	188	9	word	word	NOUN
eblip-30291	188	10	that	that	PRON
eblip-30291	188	11	appeared	appear	VERB
eblip-30291	188	12	most	most	ADV
eblip-30291	188	13	frequently	frequently	ADV
eblip-30291	188	14	in	in	ADP
eblip-30291	188	15	provider	provider	NOUN
eblip-30291	188	16	chats	chat	NOUN
eblip-30291	188	17	before	before	ADP
eblip-30291	188	18	and	and	CCONJ
eblip-30291	188	19	during	during	ADP
eblip-30291	188	20	the	the	DET
eblip-30291	188	21	pandemic	pandemic	NOUN
eblip-30291	188	22	.	.	PUNCT
eblip-30291	189	1	similarly	similarly	ADV
eblip-30291	189	2	,	,	PUNCT
eblip-30291	189	3	“	"	PUNCT
eblip-30291	189	4	worries	worry	NOUN
eblip-30291	189	5	”	"	PUNCT
eblip-30291	189	6	also	also	ADV
eblip-30291	189	7	had	have	VERB
eblip-30291	189	8	high	high	ADJ
eblip-30291	189	9	frequency	frequency	NOUN
eblip-30291	189	10	in	in	ADP
eblip-30291	189	11	provider	provider	NOUN
eblip-30291	189	12	chats	chat	NOUN
eblip-30291	189	13	,	,	PUNCT
eblip-30291	189	14	but	but	CCONJ
eblip-30291	189	15	this	this	DET
eblip-30291	189	16	word	word	NOUN
eblip-30291	189	17	appears	appear	VERB
eblip-30291	189	18	to	to	PART
eblip-30291	189	19	be	be	AUX
eblip-30291	189	20	part	part	NOUN
eblip-30291	189	21	of	of	ADP
eblip-30291	189	22	the	the	DET
eblip-30291	189	23	expression	expression	NOUN
eblip-30291	189	24	“	"	PUNCT
eblip-30291	189	25	'	'	PUNCT
eblip-30291	189	26	no	no	DET
eblip-30291	189	27	worries	worry	NOUN
eblip-30291	189	28	,	,	PUNCT
eblip-30291	189	29	”	"	PUNCT
eblip-30291	189	30	an	an	DET
eblip-30291	189	31	alternative	alternative	NOUN
eblip-30291	189	32	to	to	ADP
eblip-30291	189	33	“	"	PUNCT
eblip-30291	189	34	you	you	PRON
eblip-30291	189	35	’re	’re	VERB
eblip-30291	189	36	welcome	welcome	ADJ
eblip-30291	189	37	.	.	PUNCT
eblip-30291	189	38	”	"	PUNCT
eblip-30291	190	1	this	this	PRON
eblip-30291	190	2	suggests	suggest	VERB
eblip-30291	190	3	that	that	SCONJ
eblip-30291	190	4	emotional	emotional	ADJ
eblip-30291	190	5	tone	tone	NOUN
eblip-30291	190	6	should	should	AUX
eblip-30291	190	7	be	be	AUX
eblip-30291	190	8	viewed	view	VERB
eblip-30291	190	9	with	with	ADP
eblip-30291	190	10	caution	caution	NOUN
eblip-30291	190	11	in	in	ADP
eblip-30291	190	12	this	this	DET
eblip-30291	190	13	dataset	dataset	NOUN
eblip-30291	190	14	,	,	PUNCT
eblip-30291	190	15	as	as	SCONJ
eblip-30291	190	16	individual	individual	ADJ
eblip-30291	190	17	words	word	NOUN
eblip-30291	190	18	may	may	AUX
eblip-30291	190	19	not	not	PART
eblip-30291	190	20	accurately	accurately	ADV
eblip-30291	190	21	represent	represent	VERB
eblip-30291	190	22	the	the	DET
eblip-30291	190	23	actual	actual	ADJ
eblip-30291	190	24	tone	tone	NOUN
eblip-30291	190	25	of	of	ADP
eblip-30291	190	26	a	a	DET
eblip-30291	190	27	chat	chat	NOUN
eblip-30291	190	28	.	.	PUNCT
eblip-30291	191	1	the	the	DET
eblip-30291	191	2	changes	change	NOUN
eblip-30291	191	3	observed	observe	VERB
eblip-30291	191	4	may	may	AUX
eblip-30291	191	5	be	be	AUX
eblip-30291	191	6	associated	associate	VERB
eblip-30291	191	7	with	with	ADP
eblip-30291	191	8	the	the	DET
eblip-30291	191	9	higher	high	ADJ
eblip-30291	191	10	frequency	frequency	NOUN
eblip-30291	191	11	of	of	ADP
eblip-30291	191	12	certain	certain	ADJ
eblip-30291	191	13	words	word	NOUN
eblip-30291	191	14	due	due	ADP
eblip-30291	191	15	to	to	ADP
eblip-30291	191	16	increased	increase	VERB
eblip-30291	191	17	number	number	NOUN
eblip-30291	191	18	of	of	ADP
eblip-30291	191	19	chats	chat	NOUN
eblip-30291	191	20	,	,	PUNCT
eblip-30291	191	21	rather	rather	ADV
eblip-30291	191	22	than	than	ADP
eblip-30291	191	23	a	a	DET
eblip-30291	191	24	substantive	substantive	ADJ
eblip-30291	191	25	change	change	NOUN
eblip-30291	191	26	in	in	ADP
eblip-30291	191	27	emotional	emotional	ADJ
eblip-30291	191	28	tone	tone	NOUN
eblip-30291	191	29	.	.	PUNCT
eblip-30291	191	30	  	  	SPACE
eblip-30291	192	1	the	the	DET
eblip-30291	192	2	main	main	ADJ
eblip-30291	192	3	finding	finding	NOUN
eblip-30291	192	4	of	of	ADP
eblip-30291	192	5	consistent	consistent	ADJ
eblip-30291	192	6	patron	patron	NOUN
eblip-30291	192	7	questions	question	NOUN
eblip-30291	192	8	from	from	ADP
eblip-30291	192	9	april	april	PROPN
eblip-30291	192	10	2020	2020	NUM
eblip-30291	192	11	august	august	PROPN
eblip-30291	192	12	2021	2021	NUM
eblip-30291	192	13	has	have	VERB
eblip-30291	192	14	important	important	ADJ
eblip-30291	192	15	implications	implication	NOUN
eblip-30291	192	16	for	for	ADP
eblip-30291	192	17	academic	academic	ADJ
eblip-30291	192	18	library	library	NOUN
eblip-30291	192	19	service	service	NOUN
eblip-30291	192	20	provision	provision	NOUN
eblip-30291	192	21	and	and	CCONJ
eblip-30291	192	22	future	future	ADJ
eblip-30291	192	23	planning	planning	NOUN
eblip-30291	192	24	.	.	PUNCT
eblip-30291	193	1	first	first	ADV
eblip-30291	193	2	,	,	PUNCT
eblip-30291	193	3	consistency	consistency	NOUN
eblip-30291	193	4	in	in	ADP
eblip-30291	193	5	the	the	DET
eblip-30291	193	6	question	question	NOUN
eblip-30291	193	7	types	type	NOUN
eblip-30291	193	8	points	point	VERB
eblip-30291	193	9	to	to	ADP
eblip-30291	193	10	similar	similar	ADJ
eblip-30291	193	11	patron	patron	NOUN
eblip-30291	193	12	expectations	expectation	NOUN
eblip-30291	193	13	for	for	ADP
eblip-30291	193	14	chat	chat	NOUN
eblip-30291	193	15	interactions	interaction	NOUN
eblip-30291	193	16	,	,	PUNCT
eblip-30291	193	17	regardless	regardless	ADV
eblip-30291	193	18	of	of	ADP
eblip-30291	193	19	class	class	NOUN
eblip-30291	193	20	format	format	NOUN
eblip-30291	193	21	and	and	CCONJ
eblip-30291	193	22	library	library	NOUN
eblip-30291	193	23	building	building	NOUN
eblip-30291	193	24	operations	operation	NOUN
eblip-30291	193	25	.	.	PUNCT
eblip-30291	194	1	second	second	ADJ
eblip-30291	194	2	,	,	PUNCT
eblip-30291	194	3	consistency	consistency	NOUN
eblip-30291	194	4	in	in	ADP
eblip-30291	194	5	the	the	DET
eblip-30291	194	6	question	question	NOUN
eblip-30291	194	7	types	type	NOUN
eblip-30291	194	8	,	,	PUNCT
eblip-30291	194	9	despite	despite	SCONJ
eblip-30291	194	10	the	the	DET
eblip-30291	194	11	large	large	ADJ
eblip-30291	194	12	increase	increase	NOUN
eblip-30291	194	13	in	in	ADP
eblip-30291	194	14	volume	volume	NOUN
eblip-30291	194	15	,	,	PUNCT
eblip-30291	194	16	points	point	VERB
eblip-30291	194	17	to	to	ADP
eblip-30291	194	18	a	a	DET
eblip-30291	194	19	need	need	NOUN
eblip-30291	194	20	for	for	ADP
eblip-30291	194	21	flexible	flexible	ADJ
eblip-30291	194	22	staffing	staffing	NOUN
eblip-30291	194	23	responses	response	NOUN
eblip-30291	194	24	in	in	ADP
eblip-30291	194	25	times	time	NOUN
eblip-30291	194	26	of	of	ADP
eblip-30291	194	27	disruption	disruption	NOUN
eblip-30291	194	28	or	or	CCONJ
eblip-30291	194	29	closure	closure	NOUN
eblip-30291	194	30	with	with	ADP
eblip-30291	194	31	sufficient	sufficient	ADJ
eblip-30291	194	32	training	training	NOUN
eblip-30291	194	33	to	to	PART
eblip-30291	194	34	respond	respond	VERB
eblip-30291	194	35	to	to	ADP
eblip-30291	194	36	research	research	NOUN
eblip-30291	194	37	,	,	PUNCT
eblip-30291	194	38	citation	citation	NOUN
eblip-30291	194	39	,	,	PUNCT
eblip-30291	194	40	and	and	CCONJ
eblip-30291	194	41	a	a	DET
eblip-30291	194	42	broad	broad	ADJ
eblip-30291	194	43	scope	scope	NOUN
eblip-30291	194	44	of	of	ADP
eblip-30291	194	45	library	library	ADJ
eblip-30291	194	46	service	service	NOUN
eblip-30291	194	47	questions	question	NOUN
eblip-30291	194	48	.	.	PUNCT
eblip-30291	195	1	third	third	ADV
eblip-30291	195	2	,	,	PUNCT
eblip-30291	195	3	our	our	PRON
eblip-30291	195	4	findings	finding	NOUN
eblip-30291	195	5	have	have	VERB
eblip-30291	195	6	implications	implication	NOUN
eblip-30291	195	7	for	for	ADP
eblip-30291	195	8	staff	staff	NOUN
eblip-30291	195	9	training	training	NOUN
eblip-30291	195	10	and	and	CCONJ
eblip-30291	195	11	expectation	expectation	NOUN
eblip-30291	195	12	management	management	NOUN
eblip-30291	195	13	in	in	ADP
eblip-30291	195	14	times	time	NOUN
eblip-30291	195	15	of	of	ADP
eblip-30291	195	16	disruption	disruption	NOUN
eblip-30291	195	17	,	,	PUNCT
eblip-30291	195	18	whether	whether	SCONJ
eblip-30291	195	19	planned	plan	VERB
eblip-30291	195	20	or	or	CCONJ
eblip-30291	195	21	unexpected	unexpected	ADJ
eblip-30291	195	22	.	.	PUNCT
eblip-30291	196	1	while	while	SCONJ
eblip-30291	196	2	we	we	PRON
eblip-30291	196	3	know	know	VERB
eblip-30291	196	4	that	that	SCONJ
eblip-30291	196	5	patrons	patron	NOUN
eblip-30291	196	6	'	'	PART
eblip-30291	196	7	lives	life	NOUN
eblip-30291	196	8	were	be	AUX
eblip-30291	196	9	upended	upend	VERB
eblip-30291	196	10	during	during	ADP
eblip-30291	196	11	the	the	DET
eblip-30291	196	12	pandemic	pandemic	NOUN
eblip-30291	196	13	,	,	PUNCT
eblip-30291	196	14	what	what	PRON
eblip-30291	196	15	they	they	PRON
eblip-30291	196	16	expected	expect	VERB
eblip-30291	196	17	of	of	ADP
eblip-30291	196	18	their	their	PRON
eblip-30291	196	19	academic	academic	ADJ
eblip-30291	196	20	libraries	library	NOUN
eblip-30291	196	21	,	,	PUNCT
eblip-30291	196	22	at	at	ADP
eblip-30291	196	23	least	least	ADJ
eblip-30291	196	24	as	as	SCONJ
eblip-30291	196	25	evidenced	evidence	VERB
eblip-30291	196	26	through	through	ADP
eblip-30291	196	27	chat	chat	NOUN
eblip-30291	196	28	interactions	interaction	NOUN
eblip-30291	196	29	,	,	PUNCT
eblip-30291	196	30	did	do	AUX
eblip-30291	196	31	not	not	PART
eblip-30291	196	32	change	change	VERB
eblip-30291	196	33	.	.	PUNCT
eblip-30291	197	1	future	future	ADJ
eblip-30291	197	2	studies	study	NOUN
eblip-30291	197	3	that	that	PRON
eblip-30291	197	4	compare	compare	VERB
eblip-30291	197	5	patron	patron	ADJ
eblip-30291	197	6	expectations	expectation	NOUN
eblip-30291	197	7	with	with	ADP
eblip-30291	197	8	patron	patron	NOUN
eblip-30291	197	9	behavior	behavior	NOUN
eblip-30291	197	10	,	,	PUNCT
eblip-30291	197	11	in	in	ADP
eblip-30291	197	12	times	time	NOUN
eblip-30291	197	13	of	of	ADP
eblip-30291	197	14	both	both	DET
eblip-30291	197	15	normalcy	normalcy	NOUN
eblip-30291	197	16	and	and	CCONJ
eblip-30291	197	17	disruption	disruption	NOUN
eblip-30291	197	18	,	,	PUNCT
eblip-30291	197	19	would	would	AUX
eblip-30291	197	20	further	far	ADV
eblip-30291	197	21	bolster	bolster	VERB
eblip-30291	197	22	this	this	DET
eblip-30291	197	23	argument	argument	NOUN
eblip-30291	197	24	.	.	PUNCT
eblip-30291	197	25	  	  	SPACE
eblip-30291	198	1	limitations	limitation	NOUN
eblip-30291	198	2	  	  	SPACE
eblip-30291	198	3	finally	finally	ADV
eblip-30291	198	4	,	,	PUNCT
eblip-30291	198	5	as	as	SCONJ
eblip-30291	198	6	there	there	PRON
eblip-30291	198	7	are	be	VERB
eblip-30291	198	8	serious	serious	ADJ
eblip-30291	198	9	limitations	limitation	NOUN
eblip-30291	198	10	to	to	ADP
eblip-30291	198	11	evaluating	evaluate	VERB
eblip-30291	198	12	chat	chat	NOUN
eblip-30291	198	13	using	use	VERB
eblip-30291	198	14	quantitative	quantitative	ADJ
eblip-30291	198	15	methods	method	NOUN
eblip-30291	198	16	alone	alone	ADV
eblip-30291	198	17	,	,	PUNCT
eblip-30291	198	18	due	due	ADP
eblip-30291	198	19	to	to	ADP
eblip-30291	198	20	the	the	DET
eblip-30291	198	21	fragmented	fragmented	ADJ
eblip-30291	198	22	nature	nature	NOUN
eblip-30291	198	23	of	of	ADP
eblip-30291	198	24	chat	chat	NOUN
eblip-30291	198	25	interactions	interaction	NOUN
eblip-30291	198	26	,	,	PUNCT
eblip-30291	198	27	and	and	CCONJ
eblip-30291	198	28	because	because	SCONJ
eblip-30291	198	29	the	the	DET
eblip-30291	198	30	volume	volume	NOUN
eblip-30291	198	31	of	of	ADP
eblip-30291	198	32	consortia	consortia	NOUN
eblip-30291	198	33	chat	chat	NOUN
eblip-30291	198	34	does	do	AUX
eblip-30291	198	35	not	not	PART
eblip-30291	198	36	easily	easily	ADV
eblip-30291	198	37	lend	lend	VERB
eblip-30291	198	38	itself	itself	PRON
eblip-30291	198	39	to	to	PART
eblip-30291	198	40	qualitative	qualitative	VERB
eblip-30291	198	41	analysis	analysis	NOUN
eblip-30291	198	42	,	,	PUNCT
eblip-30291	198	43	an	an	DET
eblip-30291	198	44	improvement	improvement	NOUN
eblip-30291	198	45	in	in	ADP
eblip-30291	198	46	the	the	DET
eblip-30291	198	47	nuance	nuance	NOUN
eblip-30291	198	48	of	of	ADP
eblip-30291	198	49	tags	tag	NOUN
eblip-30291	198	50	applied	apply	VERB
eblip-30291	198	51	by	by	ADP
eblip-30291	198	52	providers	provider	NOUN
eblip-30291	198	53	would	would	AUX
eblip-30291	198	54	assist	assist	VERB
eblip-30291	198	55	future	future	ADJ
eblip-30291	198	56	assessment	assessment	NOUN
eblip-30291	198	57	of	of	ADP
eblip-30291	198	58	the	the	DET
eblip-30291	198	59	value	value	NOUN
eblip-30291	198	60	of	of	ADP
eblip-30291	198	61	chat	chat	PROPN
eblip-30291	198	62	.	.	PUNCT
eblip-30291	199	1	as	as	SCONJ
eblip-30291	199	2	chat	chat	NOUN
eblip-30291	199	3	is	be	AUX
eblip-30291	199	4	poised	poise	VERB
eblip-30291	199	5	to	to	PART
eblip-30291	199	6	continue	continue	VERB
eblip-30291	199	7	as	as	ADP
eblip-30291	199	8	an	an	DET
eblip-30291	199	9	important	important	ADJ
eblip-30291	199	10	element	element	NOUN
eblip-30291	199	11	within	within	ADP
eblip-30291	199	12	the	the	DET
eblip-30291	199	13	academic	academic	ADJ
eblip-30291	199	14	library	library	PROPN
eblip-30291	199	15	service	service	PROPN
eblip-30291	199	16	ecosystem	ecosystem	NOUN
eblip-30291	199	17	,	,	PUNCT
eblip-30291	199	18	additional	additional	ADJ
eblip-30291	199	19	nuance	nuance	NOUN
eblip-30291	199	20	in	in	ADP
eblip-30291	199	21	facilitating	facilitate	VERB
eblip-30291	199	22	quantitative	quantitative	ADJ
eblip-30291	199	23	assessment	assessment	NOUN
eblip-30291	199	24	of	of	ADP
eblip-30291	199	25	all	all	DET
eblip-30291	199	26	reference	reference	NOUN
eblip-30291	199	27	services	service	NOUN
eblip-30291	199	28	would	would	AUX
eblip-30291	199	29	be	be	AUX
eblip-30291	199	30	a	a	DET
eblip-30291	199	31	welcome	welcome	ADJ
eblip-30291	199	32	improvement	improvement	NOUN
eblip-30291	199	33	.	.	PUNCT
eblip-30291	199	34	  	  	SPACE
eblip-30291	200	1	conclusion	conclusion	NOUN
eblip-30291	200	2	  	  	SPACE
eblip-30291	200	3	this	this	DET
eblip-30291	200	4	article	article	NOUN
eblip-30291	200	5	reports	report	VERB
eblip-30291	200	6	on	on	ADP
eblip-30291	200	7	the	the	DET
eblip-30291	200	8	analysis	analysis	NOUN
eblip-30291	200	9	of	of	ADP
eblip-30291	200	10	over	over	ADP
eblip-30291	200	11	70,000	70,000	NUM
eblip-30291	200	12	chat	chat	NOUN
eblip-30291	200	13	transcripts	transcript	NOUN
eblip-30291	200	14	from	from	ADP
eblip-30291	200	15	a	a	DET
eblip-30291	200	16	diverse	diverse	ADJ
eblip-30291	200	17	set	set	NOUN
eblip-30291	200	18	of	of	ADP
eblip-30291	200	19	post	post	ADJ
eblip-30291	200	20	-	-	ADJ
eblip-30291	200	21	secondary	secondary	ADJ
eblip-30291	200	22	institutions	institution	NOUN
eblip-30291	200	23	across	across	ADP
eblip-30291	200	24	british	british	PROPN
eblip-30291	200	25	columbia	columbia	PROPN
eblip-30291	200	26	and	and	CCONJ
eblip-30291	200	27	the	the	DET
eblip-30291	200	28	yukon	yukon	PROPN
eblip-30291	200	29	and	and	CCONJ
eblip-30291	200	30	finds	find	VERB
eblip-30291	200	31	that	that	SCONJ
eblip-30291	200	32	,	,	PUNCT
eblip-30291	200	33	despite	despite	SCONJ
eblip-30291	200	34	a	a	DET
eblip-30291	200	35	significant	significant	ADJ
eblip-30291	200	36	increase	increase	NOUN
eblip-30291	200	37	in	in	ADP
eblip-30291	200	38	volume	volume	NOUN
eblip-30291	200	39	during	during	ADP
eblip-30291	200	40	the	the	DET
eblip-30291	200	41	pandemic	pandemic	ADJ
eblip-30291	200	42	,	,	PUNCT
eblip-30291	200	43	question	question	NOUN
eblip-30291	200	44	types	type	NOUN
eblip-30291	200	45	were	be	AUX
eblip-30291	200	46	remarkably	remarkably	ADV
eblip-30291	200	47	consistent	consistent	ADJ
eblip-30291	200	48	with	with	ADP
eblip-30291	200	49	those	those	PRON
eblip-30291	200	50	asked	ask	VERB
eblip-30291	200	51	prior	prior	ADV
eblip-30291	200	52	to	to	ADP
eblip-30291	200	53	the	the	DET
eblip-30291	200	54	pandemic	pandemic	NOUN
eblip-30291	200	55	.	.	PUNCT
eblip-30291	201	1	the	the	DET
eblip-30291	201	2	professional	professional	ADJ
eblip-30291	201	3	literature	literature	NOUN
eblip-30291	201	4	has	have	AUX
eblip-30291	201	5	long	long	ADV
eblip-30291	201	6	advised	advise	VERB
eblip-30291	201	7	that	that	SCONJ
eblip-30291	201	8	academic	academic	ADJ
eblip-30291	201	9	libraries	library	NOUN
eblip-30291	201	10	devote	devote	VERB
eblip-30291	201	11	more	more	ADJ
eblip-30291	201	12	attention	attention	NOUN
eblip-30291	201	13	to	to	ADP
eblip-30291	201	14	virtual	virtual	ADJ
eblip-30291	201	15	services	service	NOUN
eblip-30291	201	16	(	(	PUNCT
eblip-30291	201	17	francoeur	francoeur	PROPN
eblip-30291	201	18	,	,	PUNCT
eblip-30291	201	19	2001	2001	NUM
eblip-30291	201	20	)	)	PUNCT
eblip-30291	201	21	but	but	CCONJ
eblip-30291	201	22	closing	close	VERB
eblip-30291	201	23	the	the	DET
eblip-30291	201	24	physical	physical	ADJ
eblip-30291	201	25	operations	operation	NOUN
eblip-30291	201	26	of	of	ADP
eblip-30291	201	27	libraries	library	NOUN
eblip-30291	201	28	during	during	ADP
eblip-30291	201	29	the	the	DET
eblip-30291	201	30	pandemic	pandemic	NOUN
eblip-30291	201	31	significantly	significantly	ADV
eblip-30291	201	32	altered	alter	VERB
eblip-30291	201	33	the	the	DET
eblip-30291	201	34	urgency	urgency	NOUN
eblip-30291	201	35	of	of	ADP
eblip-30291	201	36	this	this	DET
eblip-30291	201	37	call	call	NOUN
eblip-30291	201	38	(	(	PUNCT
eblip-30291	201	39	radford	radford	PROPN
eblip-30291	201	40	et	et	PROPN
eblip-30291	201	41	al	al	PROPN
eblip-30291	201	42	.	.	PROPN
eblip-30291	201	43	,	,	PUNCT
eblip-30291	201	44	2021	2021	NUM
eblip-30291	201	45	)	)	PUNCT
eblip-30291	201	46	.	.	PUNCT
eblip-30291	202	1	de	de	X
eblip-30291	202	2	groote	groote	PROPN
eblip-30291	202	3	and	and	CCONJ
eblip-30291	202	4	scoulas	scoula	NOUN
eblip-30291	202	5	(	(	PUNCT
eblip-30291	202	6	2021	2021	NUM
eblip-30291	202	7	)	)	PUNCT
eblip-30291	202	8	utilized	utilize	VERB
eblip-30291	202	9	a	a	DET
eblip-30291	202	10	multi	multi	ADJ
eblip-30291	202	11	-	-	ADJ
eblip-30291	202	12	method	method	ADJ
eblip-30291	202	13	approach	approach	NOUN
eblip-30291	202	14	to	to	PART
eblip-30291	202	15	understand	understand	VERB
eblip-30291	202	16	the	the	DET
eblip-30291	202	17	impact	impact	NOUN
eblip-30291	202	18	of	of	ADP
eblip-30291	202	19	covid-19	covid-19	PROPN
eblip-30291	202	20	on	on	ADP
eblip-30291	202	21	academic	academic	ADJ
eblip-30291	202	22	library	library	NOUN
eblip-30291	202	23	use	use	NOUN
eblip-30291	202	24	and	and	CCONJ
eblip-30291	202	25	found	find	VERB
eblip-30291	202	26	ongoing	ongoing	ADJ
eblip-30291	202	27	value	value	NOUN
eblip-30291	202	28	for	for	ADP
eblip-30291	202	29	patrons	patron	NOUN
eblip-30291	202	30	in	in	ADP
eblip-30291	202	31	virtual	virtual	ADJ
eblip-30291	202	32	service	service	NOUN
eblip-30291	202	33	offerings	offering	NOUN
eblip-30291	202	34	.	.	PUNCT
eblip-30291	203	1	the	the	DET
eblip-30291	203	2	insights	insight	NOUN
eblip-30291	203	3	offered	offer	VERB
eblip-30291	203	4	in	in	ADP
eblip-30291	203	5	this	this	DET
eblip-30291	203	6	paper	paper	NOUN
eblip-30291	203	7	lend	lend	VERB
eblip-30291	203	8	confidence	confidence	NOUN
eblip-30291	203	9	in	in	ADP
eblip-30291	203	10	articulating	articulating	ADJ
eblip-30291	203	11	patron	patron	NOUN
eblip-30291	203	12	needs	need	VERB
eblip-30291	203	13	for	for	ADP
eblip-30291	203	14	chat	chat	NOUN
eblip-30291	203	15	reference	reference	NOUN
eblip-30291	203	16	as	as	ADP
eblip-30291	203	17	more	more	ADJ
eblip-30291	203	18	than	than	ADP
eblip-30291	203	19	a	a	DET
eblip-30291	203	20	supplemental	supplemental	ADJ
eblip-30291	203	21	service	service	NOUN
eblip-30291	203	22	,	,	PUNCT
eblip-30291	203	23	but	but	CCONJ
eblip-30291	203	24	rather	rather	ADV
eblip-30291	203	25	a	a	DET
eblip-30291	203	26	cornerstone	cornerstone	NOUN
eblip-30291	203	27	of	of	ADP
eblip-30291	203	28	service	service	NOUN
eblip-30291	203	29	provision	provision	NOUN
eblip-30291	203	30	,	,	PUNCT
eblip-30291	203	31	during	during	ADP
eblip-30291	203	32	both	both	CCONJ
eblip-30291	203	33	stable	stable	ADJ
eblip-30291	203	34	and	and	CCONJ
eblip-30291	203	35	uncertain	uncertain	ADJ
eblip-30291	203	36	times	time	NOUN
eblip-30291	203	37	.	.	PUNCT
eblip-30291	204	1	echoing	echo	VERB
eblip-30291	204	2	the	the	DET
eblip-30291	204	3	findings	finding	NOUN
eblip-30291	204	4	of	of	ADP
eblip-30291	204	5	mawhinney	mawhinney	NOUN
eblip-30291	204	6	and	and	CCONJ
eblip-30291	204	7	hervieux	hervieux	PROPN
eblip-30291	204	8	(	(	PUNCT
eblip-30291	204	9	2022	2022	NUM
eblip-30291	204	10	)	)	PUNCT
eblip-30291	204	11	,	,	PUNCT
eblip-30291	204	12	this	this	DET
eblip-30291	204	13	paper	paper	NOUN
eblip-30291	204	14	also	also	ADV
eblip-30291	204	15	provides	provide	VERB
eblip-30291	204	16	support	support	NOUN
eblip-30291	204	17	to	to	ADP
eblip-30291	204	18	the	the	DET
eblip-30291	204	19	argument	argument	NOUN
eblip-30291	204	20	that	that	SCONJ
eblip-30291	204	21	the	the	DET
eblip-30291	204	22	questions	question	NOUN
eblip-30291	204	23	asked	ask	VERB
eblip-30291	204	24	by	by	ADP
eblip-30291	204	25	chat	chat	NOUN
eblip-30291	204	26	patrons	patron	NOUN
eblip-30291	204	27	are	be	AUX
eblip-30291	204	28	complex	complex	ADJ
eblip-30291	204	29	,	,	PUNCT
eblip-30291	204	30	with	with	ADP
eblip-30291	204	31	the	the	DET
eblip-30291	204	32	largest	large	ADJ
eblip-30291	204	33	segment	segment	NOUN
eblip-30291	204	34	of	of	ADP
eblip-30291	204	35	our	our	PRON
eblip-30291	204	36	dataset	dataset	NOUN
eblip-30291	204	37	tagged	tag	VERB
eblip-30291	204	38	as	as	ADP
eblip-30291	204	39	research	research	NOUN
eblip-30291	204	40	in	in	ADP
eblip-30291	204	41	focus	focus	NOUN
eblip-30291	204	42	.	.	PUNCT
eblip-30291	204	43	  	  	SPACE
eblip-30291	205	1	author	author	NOUN
eblip-30291	205	2	contributions	contribution	NOUN
eblip-30291	205	3	  	  	SPACE
eblip-30291	205	4	barbara	barbara	PROPN
eblip-30291	205	5	sobol	sobol	NOUN
eblip-30291	205	6	:	:	PUNCT
eblip-30291	205	7	conceptualization	conceptualization	NOUN
eblip-30291	205	8	,	,	PUNCT
eblip-30291	205	9	formal	formal	ADJ
eblip-30291	205	10	analysis	analysis	NOUN
eblip-30291	205	11	,	,	PUNCT
eblip-30291	205	12	methodology	methodology	NOUN
eblip-30291	205	13	,	,	PUNCT
eblip-30291	205	14	project	project	NOUN
eblip-30291	205	15	administration	administration	NOUN
eblip-30291	205	16	,	,	PUNCT
eblip-30291	205	17	visualization	visualization	NOUN
eblip-30291	205	18	,	,	PUNCT
eblip-30291	205	19	writing	write	VERB
eblip-30291	205	20	original	original	ADJ
eblip-30291	205	21	draft	draft	NOUN
eblip-30291	205	22	aline	aline	NOUN
eblip-30291	205	23	goncalves	goncalve	NOUN
eblip-30291	205	24	:	:	PUNCT
eblip-30291	205	25	formal	formal	ADJ
eblip-30291	205	26	analysis	analysis	NOUN
eblip-30291	205	27	,	,	PUNCT
eblip-30291	205	28	methodology	methodology	NOUN
eblip-30291	205	29	,	,	PUNCT
eblip-30291	205	30	visualization	visualization	NOUN
eblip-30291	205	31	,	,	PUNCT
eblip-30291	205	32	writing	write	VERB
eblip-30291	205	33	original	original	ADJ
eblip-30291	205	34	draft	draft	NOUN
eblip-30291	205	35	mathew	mathew	NOUN
eblip-30291	205	36	vis	vis	X
eblip-30291	205	37	-	-	NOUN
eblip-30291	205	38	dunbar	dunbar	ADJ
eblip-30291	205	39	:	:	PUNCT
eblip-30291	205	40	methodology	methodology	NOUN
eblip-30291	205	41	,	,	PUNCT
eblip-30291	205	42	visualization	visualization	NOUN
eblip-30291	205	43	,	,	PUNCT
eblip-30291	205	44	writing	writing	NOUN
eblip-30291	205	45	–	–	PUNCT
eblip-30291	205	46	review	review	NOUN
eblip-30291	205	47	&	&	CCONJ
eblip-30291	205	48	editing	edit	VERB
eblip-30291	205	49	sajni	sajni	NOUN
eblip-30291	205	50	lacey	lacey	PROPN
eblip-30291	205	51	:	:	PUNCT
eblip-30291	205	52	literature	literature	PROPN
eblip-30291	205	53	review	review	PROPN
eblip-30291	205	54	,	,	PUNCT
eblip-30291	205	55	writing	write	VERB
eblip-30291	205	56	review	review	NOUN
eblip-30291	205	57	&	&	CCONJ
eblip-30291	205	58	editing	edit	VERB
eblip-30291	205	59	shannon	shannon	PROPN
eblip-30291	205	60	moist	moist	NOUN
eblip-30291	205	61	:	:	PUNCT
eblip-30291	205	62	writing	write	VERB
eblip-30291	205	63	review	review	NOUN
eblip-30291	205	64	&	&	CCONJ
eblip-30291	205	65	editing	edit	VERB
eblip-30291	205	66	leanna	leanna	PROPN
eblip-30291	205	67	jantzi	jantzi	PROPN
eblip-30291	205	68	:	:	PUNCT
eblip-30291	205	69	writing	write	VERB
eblip-30291	205	70	–	–	PUNCT
eblip-30291	205	71	original	original	ADJ
eblip-30291	205	72	draft	draft	NOUN
eblip-30291	205	73	aditi	aditi	PROPN
eblip-30291	205	74	gupta	gupta	PROPN
eblip-30291	205	75	:	:	PUNCT
eblip-30291	205	76	analysis	analysis	NOUN
eblip-30291	205	77	,	,	PUNCT
eblip-30291	205	78	writing	writing	NOUN
eblip-30291	205	79	–	–	PUNCT
eblip-30291	205	80	review	review	NOUN
eblip-30291	205	81	&	&	CCONJ
eblip-30291	205	82	editing	edit	VERB
eblip-30291	205	83	jessica	jessica	PROPN
eblip-30291	205	84	mussell	mussell	NOUN
eblip-30291	205	85	:	:	PUNCT
eblip-30291	205	86	methodology	methodology	NOUN
eblip-30291	205	87	,	,	PUNCT
eblip-30291	205	88	writing	write	VERB
eblip-30291	205	89	review	review	NOUN
eblip-30291	205	90	&	&	CCONJ
eblip-30291	205	91	editing	edit	VERB
eblip-30291	205	92	patricia	patricia	PROPN
eblip-30291	205	93	l.	l.	PROPN
eblip-30291	205	94	foster	foster	PROPN
eblip-30291	205	95	:	:	PUNCT
eblip-30291	205	96	literature	literature	PROPN
eblip-30291	205	97	review	review	PROPN
eblip-30291	205	98	,	,	PUNCT
eblip-30291	205	99	writing	write	VERB
eblip-30291	205	100	original	original	ADJ
eblip-30291	205	101	draft	draft	NOUN
eblip-30291	205	102	kathleen	kathleen	PROPN
eblip-30291	205	103	james	james	PROPN
eblip-30291	205	104	:	:	PUNCT
eblip-30291	205	105	literature	literature	PROPN
eblip-30291	205	106	review	review	PROPN
eblip-30291	205	107	,	,	PUNCT
eblip-30291	205	108	writing	write	VERB
eblip-30291	205	109	review	review	NOUN
eblip-30291	205	110	&	&	CCONJ
eblip-30291	205	111	editing	editing	NOUN
eblip-30291	205	112	.	.	PUNCT
eblip-30291	206	1	we	we	PRON
eblip-30291	206	2	would	would	AUX
eblip-30291	206	3	also	also	ADV
eblip-30291	206	4	like	like	VERB
eblip-30291	206	5	to	to	PART
eblip-30291	206	6	acknowledge	acknowledge	VERB
eblip-30291	206	7	cristen	cristen	PROPN
eblip-30291	206	8	polley	polley	PROPN
eblip-30291	206	9	at	at	ADP
eblip-30291	206	10	bc	bc	PROPN
eblip-30291	206	11	eln	eln	PROPN
eblip-30291	206	12	for	for	ADP
eblip-30291	206	13	facilitating	facilitate	VERB
eblip-30291	206	14	access	access	NOUN
eblip-30291	206	15	to	to	ADP
eblip-30291	206	16	the	the	DET
eblip-30291	206	17	data	datum	NOUN
eblip-30291	206	18	.	.	PUNCT
eblip-30291	206	19	  	  	SPACE
eblip-30291	207	1	references	reference	NOUN
eblip-30291	207	2	  	  	SPACE
eblip-30291	207	3	askaway	askaway	ADV
eblip-30291	207	4	.	.	PUNCT
eblip-30291	208	1	(	(	PUNCT
eblip-30291	208	2	2022	2022	NUM
eblip-30291	208	3	)	)	PUNCT
eblip-30291	208	4	.	.	PUNCT
eblip-30291	209	1	tags	tag	NOUN
eblip-30291	209	2	.	.	PUNCT
eblip-30291	210	1	https://askaway.org/staff/tags	https://askaway.org/staff/tag	NOUN
eblip-30291	210	2	  	  	SPACE
eblip-30291	210	3	bc	bc	PROPN
eblip-30291	210	4	stats	stat	NOUN
eblip-30291	210	5	.	.	PUNCT
eblip-30291	211	1	(	(	PUNCT
eblip-30291	211	2	2018	2018	NUM
eblip-30291	211	3	)	)	PUNCT
eblip-30291	211	4	.	.	PUNCT
eblip-30291	212	1	college	college	NOUN
eblip-30291	212	2	regions	region	NOUN
eblip-30291	212	3	:	:	PUNCT
eblip-30291	212	4	detailed	detailed	ADJ
eblip-30291	212	5	wall	wall	NOUN
eblip-30291	212	6	map	map	NOUN
eblip-30291	212	7	.	.	PUNCT
eblip-30291	213	1	https://www2.gov.bc.ca/assets/gov/data/geographic/land-use/administrative-boundaries/college-regions/map_wall_college_regions_2018nov18.pdf	https://www2.gov.bc.ca/assets/gov/data/geographic/land-use/administrative-boundaries/college-regions/map_wall_college_regions_2018nov18.pdf	PROPN
eblip-30291	213	2	  	  	SPACE
eblip-30291	213	3	british	british	PROPN
eblip-30291	213	4	columbia	columbia	PROPN
eblip-30291	213	5	electronic	electronic	ADJ
eblip-30291	213	6	library	library	NOUN
eblip-30291	213	7	network	network	NOUN
eblip-30291	213	8	.	.	PUNCT
eblip-30291	214	1	(	(	PUNCT
eblip-30291	214	2	2021	2021	NUM
eblip-30291	214	3	)	)	PUNCT
eblip-30291	214	4	.	.	PUNCT
eblip-30291	215	1	askaway	askaway	NOUN
eblip-30291	215	2	actions	action	NOUN
eblip-30291	215	3	and	and	CCONJ
eblip-30291	215	4	achievements	achievement	NOUN
eblip-30291	215	5	2021	2021	NUM
eblip-30291	216	1	[	[	X
eblip-30291	216	2	accessible	accessible	ADJ
eblip-30291	216	3	version	version	NOUN
eblip-30291	216	4	]	]	PUNCT
eblip-30291	216	5	.	.	PUNCT
eblip-30291	217	1	https://bceln.ca/sites/default/files/reports/aa_actions_achievements_2021_accessible.pdf	https://bceln.ca/sites/default/files/reports/aa_actions_achievements_2021_accessible.pdf	PROPN
eblip-30291	217	2	  	  	SPACE
eblip-30291	217	3	british	british	PROPN
eblip-30291	217	4	columbia	columbia	PROPN
eblip-30291	217	5	electronic	electronic	ADJ
eblip-30291	217	6	library	library	NOUN
eblip-30291	217	7	network	network	NOUN
eblip-30291	217	8	.	.	PUNCT
eblip-30291	218	1	(	(	PUNCT
eblip-30291	218	2	2022a	2022a	NUM
eblip-30291	218	3	)	)	PUNCT
eblip-30291	218	4	.	.	PUNCT
eblip-30291	219	1	participating	participate	VERB
eblip-30291	219	2	institutions	institution	NOUN
eblip-30291	219	3	.	.	PUNCT
eblip-30291	220	1	https://bceln.ca/services/learning-support/askaway/participating-institutions	https://bceln.ca/services/learning-support/askaway/participating-institution	NOUN
eblip-30291	220	2	    	    	SPACE
eblip-30291	220	3	british	british	PROPN
eblip-30291	220	4	columbia	columbia	PROPN
eblip-30291	220	5	electronic	electronic	ADJ
eblip-30291	220	6	library	library	NOUN
eblip-30291	220	7	network	network	NOUN
eblip-30291	220	8	.	.	PUNCT
eblip-30291	221	1	(	(	PUNCT
eblip-30291	221	2	2022b	2022b	NUM
eblip-30291	221	3	)	)	PUNCT
eblip-30291	221	4	.	.	PUNCT
eblip-30291	222	1	partner	partner	NOUN
eblip-30291	222	2	libraries	library	NOUN
eblip-30291	222	3	:	:	PUNCT
eblip-30291	222	4	fte	fte	NOUN
eblip-30291	222	5	information	information	NOUN
eblip-30291	222	6	.	.	PUNCT
eblip-30291	223	1	https://www.bceln.ca/partner-libraries/fte	https://www.bceln.ca/partner-libraries/fte	NOUN
eblip-30291	223	2	  	  	SPACE
eblip-30291	223	3	chen	chen	PROPN
eblip-30291	223	4	,	,	PUNCT
eblip-30291	223	5	x.	x.	PROPN
eblip-30291	223	6	,	,	PUNCT
eblip-30291	223	7	&	&	CCONJ
eblip-30291	223	8	wang	wang	PROPN
eblip-30291	223	9	,	,	PUNCT
eblip-30291	223	10	h.	h.	PROPN
eblip-30291	223	11	(	(	PUNCT
eblip-30291	223	12	2019	2019	NUM
eblip-30291	223	13	)	)	PUNCT
eblip-30291	223	14	.	.	PUNCT
eblip-30291	224	1	automated	automate	VERB
eblip-30291	224	2	chat	chat	PROPN
eblip-30291	224	3	transcript	transcript	NOUN
eblip-30291	224	4	analysis	analysis	NOUN
eblip-30291	224	5	using	use	VERB
eblip-30291	224	6	topic	topic	NOUN
eblip-30291	224	7	modeling	modeling	NOUN
eblip-30291	224	8	for	for	ADP
eblip-30291	224	9	library	library	NOUN
eblip-30291	224	10	reference	reference	NOUN
eblip-30291	224	11	services	service	NOUN
eblip-30291	224	12	.	.	PUNCT
eblip-30291	225	1	proceedings	proceeding	NOUN
eblip-30291	225	2	of	of	ADP
eblip-30291	225	3	the	the	DET
eblip-30291	225	4	association	association	NOUN
eblip-30291	225	5	for	for	ADP
eblip-30291	225	6	information	information	NOUN
eblip-30291	225	7	science	science	NOUN
eblip-30291	225	8	and	and	CCONJ
eblip-30291	225	9	technology	technology	NOUN
eblip-30291	225	10	,	,	PUNCT
eblip-30291	225	11	56(1	56(1	NUM
eblip-30291	225	12	)	)	PUNCT
eblip-30291	225	13	,	,	PUNCT
eblip-30291	225	14	368	368	NUM
eblip-30291	225	15	-	-	SYM
eblip-30291	225	16	371	371	NUM
eblip-30291	225	17	.	.	PUNCT
eblip-30291	226	1	https://doi.org/10.1002/pra2.31	https://doi.org/10.1002/pra2.31	NOUN
eblip-30291	226	2	  	  	SPACE
eblip-30291	226	3	de	de	X
eblip-30291	226	4	groote	groote	NOUN
eblip-30291	226	5	,	,	PUNCT
eblip-30291	226	6	s.	s.	PROPN
eblip-30291	226	7	and	and	CCONJ
eblip-30291	226	8	scoulas	scoula	NOUN
eblip-30291	226	9	,	,	PUNCT
eblip-30291	226	10	j.m	j.m	PROPN
eblip-30291	226	11	.	.	PROPN
eblip-30291	226	12	(	(	PUNCT
eblip-30291	226	13	2021	2021	NUM
eblip-30291	226	14	)	)	PUNCT
eblip-30291	226	15	.	.	PUNCT
eblip-30291	227	1	impact	impact	NOUN
eblip-30291	227	2	of	of	ADP
eblip-30291	227	3	covid-19	covid-19	PROPN
eblip-30291	227	4	on	on	ADP
eblip-30291	227	5	the	the	DET
eblip-30291	227	6	use	use	NOUN
eblip-30291	227	7	of	of	ADP
eblip-30291	227	8	the	the	DET
eblip-30291	227	9	academic	academic	ADJ
eblip-30291	227	10	library	library	NOUN
eblip-30291	227	11	.	.	PUNCT
eblip-30291	228	1	reference	reference	NOUN
eblip-30291	228	2	services	service	NOUN
eblip-30291	228	3	review	review	PROPN
eblip-30291	228	4	,	,	PUNCT
eblip-30291	228	5	49(3/4	49(3/4	NOUN
eblip-30291	228	6	)	)	PUNCT
eblip-30291	228	7	,	,	PUNCT
eblip-30291	228	8	281	281	NUM
eblip-30291	228	9	-	-	SYM
eblip-30291	228	10	301	301	NUM
eblip-30291	228	11	.	.	PUNCT
eblip-30291	229	1	https://doi.org/10.1108/rsr-07-2021-0043	https://doi.org/10.1108/rsr-07-2021-0043	PROPN
eblip-30291	229	2	  	  	SPACE
eblip-30291	229	3	francoeur	francoeur	PROPN
eblip-30291	229	4	,	,	PUNCT
eblip-30291	229	5	s.	s.	PROPN
eblip-30291	229	6	(	(	PUNCT
eblip-30291	229	7	2001	2001	NUM
eblip-30291	229	8	)	)	PUNCT
eblip-30291	229	9	.	.	PUNCT
eblip-30291	230	1	an	an	DET
eblip-30291	230	2	analytical	analytical	ADJ
eblip-30291	230	3	survey	survey	NOUN
eblip-30291	230	4	of	of	ADP
eblip-30291	230	5	chat	chat	NOUN
eblip-30291	230	6	reference	reference	NOUN
eblip-30291	230	7	services	service	NOUN
eblip-30291	230	8	.	.	PUNCT
eblip-30291	231	1	reference	reference	NOUN
eblip-30291	231	2	services	service	NOUN
eblip-30291	231	3	review	review	PROPN
eblip-30291	231	4	,	,	PUNCT
eblip-30291	231	5	29(3	29(3	NUM
eblip-30291	231	6	)	)	PUNCT
eblip-30291	231	7	,	,	PUNCT
eblip-30291	231	8	189	189	NUM
eblip-30291	231	9	-	-	SYM
eblip-30291	231	10	204	204	NUM
eblip-30291	231	11	.	.	PUNCT
eblip-30291	232	1	https://doi.org/10.1108/00907320110399547	https://doi.org/10.1108/00907320110399547	VERB
eblip-30291	232	2	  	  	SPACE
eblip-30291	232	3	grabarek	grabarek	PROPN
eblip-30291	232	4	roper	roper	NOUN
eblip-30291	232	5	,	,	PUNCT
eblip-30291	232	6	k.	k.	PROPN
eblip-30291	232	7	,	,	PUNCT
eblip-30291	232	8	&	&	CCONJ
eblip-30291	232	9	sobel	sobel	PROPN
eblip-30291	232	10	,	,	PUNCT
eblip-30291	232	11	k.	k.	PROPN
eblip-30291	232	12	(	(	PUNCT
eblip-30291	232	13	2012	2012	NUM
eblip-30291	232	14	)	)	PUNCT
eblip-30291	232	15	.	.	PUNCT
eblip-30291	233	1	anonymity	anonymity	NOUN
eblip-30291	233	2	versus	versus	ADP
eblip-30291	233	3	perceived	perceive	VERB
eblip-30291	233	4	patron	patron	NOUN
eblip-30291	233	5	identity	identity	NOUN
eblip-30291	233	6	in	in	ADP
eblip-30291	233	7	virtual	virtual	ADJ
eblip-30291	233	8	reference	reference	NOUN
eblip-30291	233	9	transcripts	transcript	NOUN
eblip-30291	233	10	.	.	PUNCT
eblip-30291	234	1	public	public	ADJ
eblip-30291	234	2	services	service	NOUN
eblip-30291	234	3	quarterly	quarterly	ADV
eblip-30291	234	4	,	,	PUNCT
eblip-30291	234	5	8(4	8(4	NUM
eblip-30291	234	6	)	)	PUNCT
eblip-30291	234	7	,	,	PUNCT
eblip-30291	234	8	297	297	NUM
eblip-30291	234	9	-	-	SYM
eblip-30291	234	10	315	315	NUM
eblip-30291	234	11	.	.	PUNCT
eblip-30291	234	12	https://doi.org/10.1080/15228959.2012.730396	https://doi.org/10.1080/15228959.2012.730396	PROPN
eblip-30291	234	13	  	  	SPACE
eblip-30291	234	14	graewingholt	graewingholt	NOUN
eblip-30291	234	15	,	,	PUNCT
eblip-30291	234	16	m.	m.	NOUN
eblip-30291	234	17	,	,	PUNCT
eblip-30291	234	18	coslett	coslett	NOUN
eblip-30291	234	19	,	,	PUNCT
eblip-30291	234	20	c.	c.	PROPN
eblip-30291	234	21	,	,	PUNCT
eblip-30291	234	22	cornforth	cornforth	NOUN
eblip-30291	234	23	,	,	PUNCT
eblip-30291	234	24	j.	j.	PROPN
eblip-30291	234	25	,	,	PUNCT
eblip-30291	234	26	palmquist	palmquist	NOUN
eblip-30291	234	27	,	,	PUNCT
eblip-30291	234	28	d.	d.	PROPN
eblip-30291	234	29	,	,	PUNCT
eblip-30291	234	30	greene	greene	PROPN
eblip-30291	234	31	,	,	PUNCT
eblip-30291	234	32	c.r	c.r	PROPN
eblip-30291	234	33	.	.	PROPN
eblip-30291	234	34	,	,	PUNCT
eblip-30291	234	35	&	&	CCONJ
eblip-30291	234	36	karkhoff	karkhoff	PROPN
eblip-30291	234	37	,	,	PUNCT
eblip-30291	234	38	e.	e.	PROPN
eblip-30291	234	39	(	(	PUNCT
eblip-30291	234	40	2022	2022	NUM
eblip-30291	234	41	)	)	PUNCT
eblip-30291	234	42	.	.	PUNCT
eblip-30291	235	1	chatting	chat	VERB
eblip-30291	235	2	into	into	ADP
eblip-30291	235	3	the	the	DET
eblip-30291	235	4	void	void	NOUN
eblip-30291	235	5	:	:	PUNCT
eblip-30291	235	6	scaling	scale	VERB
eblip-30291	235	7	and	and	CCONJ
eblip-30291	235	8	assessing	assess	VERB
eblip-30291	235	9	chat	chat	NOUN
eblip-30291	235	10	reference	reference	NOUN
eblip-30291	235	11	services	service	NOUN
eblip-30291	235	12	for	for	ADP
eblip-30291	235	13	effectiveness	effectiveness	NOUN
eblip-30291	235	14	.	.	PUNCT
eblip-30291	236	1	in	in	ADP
eblip-30291	236	2	m.	m.	PROPN
eblip-30291	236	3	chakraborty	chakraborty	PROPN
eblip-30291	236	4	,	,	PUNCT
eblip-30291	236	5	s.	s.	PROPN
eblip-30291	236	6	harlow	harlow	PROPN
eblip-30291	236	7	,	,	PUNCT
eblip-30291	236	8	&	&	CCONJ
eblip-30291	236	9	h.	h.	PROPN
eblip-30291	236	10	moorefield	moorefield	PROPN
eblip-30291	236	11	-	-	PUNCT
eblip-30291	236	12	lang	lang	PROPN
eblip-30291	236	13	(	(	PUNCT
eblip-30291	236	14	eds	eds	PROPN
eblip-30291	236	15	.	.	PUNCT
eblip-30291	236	16	)	)	PUNCT
eblip-30291	236	17	,	,	PUNCT
eblip-30291	236	18	sustainable	sustainable	ADJ
eblip-30291	236	19	online	online	ADJ
eblip-30291	236	20	library	library	NOUN
eblip-30291	236	21	services	service	NOUN
eblip-30291	236	22	and	and	CCONJ
eblip-30291	236	23	resources	resource	NOUN
eblip-30291	236	24	:	:	PUNCT
eblip-30291	236	25	learning	learn	VERB
eblip-30291	236	26	from	from	ADP
eblip-30291	236	27	the	the	DET
eblip-30291	236	28	pandemic	pandemic	ADJ
eblip-30291	236	29	(	(	PUNCT
eblip-30291	236	30	pp	pp	ADJ
eblip-30291	236	31	.	.	PUNCT
eblip-30291	237	1	19	19	NUM
eblip-30291	237	2	-	-	SYM
eblip-30291	237	3	34	34	NUM
eblip-30291	237	4	)	)	PUNCT
eblip-30291	237	5	.	.	PUNCT
eblip-30291	238	1	libraries	library	NOUN
eblip-30291	238	2	unlimited	unlimited	ADJ
eblip-30291	238	3	.	.	PUNCT
eblip-30291	238	4	  	  	SPACE
eblip-30291	239	1	harlow	harlow	PROPN
eblip-30291	239	2	,	,	PUNCT
eblip-30291	239	3	s.	s.	PROPN
eblip-30291	239	4	(	(	PUNCT
eblip-30291	239	5	2021	2021	NUM
eblip-30291	239	6	)	)	PUNCT
eblip-30291	239	7	.	.	PUNCT
eblip-30291	240	1	beyond	beyond	ADP
eblip-30291	240	2	reference	reference	NOUN
eblip-30291	240	3	data	datum	NOUN
eblip-30291	240	4	:	:	PUNCT
eblip-30291	240	5	a	a	DET
eblip-30291	240	6	qualitative	qualitative	ADJ
eblip-30291	240	7	analysis	analysis	NOUN
eblip-30291	240	8	of	of	ADP
eblip-30291	240	9	nursing	nursing	NOUN
eblip-30291	240	10	library	library	NOUN
eblip-30291	240	11	chats	chat	NOUN
eblip-30291	240	12	to	to	PART
eblip-30291	240	13	improve	improve	VERB
eblip-30291	240	14	research	research	NOUN
eblip-30291	240	15	health	health	NOUN
eblip-30291	240	16	science	science	NOUN
eblip-30291	240	17	services	service	NOUN
eblip-30291	240	18	.	.	PUNCT
eblip-30291	241	1	evidence	evidence	NOUN
eblip-30291	241	2	based	base	VERB
eblip-30291	241	3	library	library	NOUN
eblip-30291	241	4	and	and	CCONJ
eblip-30291	241	5	information	information	NOUN
eblip-30291	241	6	practice	practice	NOUN
eblip-30291	241	7	,	,	PUNCT
eblip-30291	241	8	16(1	16(1	NUM
eblip-30291	241	9	)	)	PUNCT
eblip-30291	241	10	,	,	PUNCT
eblip-30291	241	11	46	46	NUM
eblip-30291	241	12	-	-	SYM
eblip-30291	241	13	59	59	NUM
eblip-30291	241	14	.	.	PUNCT
eblip-30291	242	1	https://doi.org/10.18438/eblip29828	https://doi.org/10.18438/eblip29828	PROPN
eblip-30291	242	2	  	  	SPACE
eblip-30291	242	3	hervieux	hervieux	PROPN
eblip-30291	242	4	,	,	PUNCT
eblip-30291	242	5	s.	s.	PROPN
eblip-30291	242	6	(	(	PUNCT
eblip-30291	242	7	2021	2021	NUM
eblip-30291	242	8	)	)	PUNCT
eblip-30291	242	9	.	.	PUNCT
eblip-30291	242	10	is	be	AUX
eblip-30291	242	11	the	the	DET
eblip-30291	242	12	library	library	NOUN
eblip-30291	242	13	open	open	ADJ
eblip-30291	242	14	?	?	PUNCT
eblip-30291	243	1	how	how	SCONJ
eblip-30291	243	2	the	the	DET
eblip-30291	243	3	pandemic	pandemic	NOUN
eblip-30291	243	4	has	have	AUX
eblip-30291	243	5	changed	change	VERB
eblip-30291	243	6	the	the	DET
eblip-30291	243	7	provision	provision	NOUN
eblip-30291	243	8	of	of	ADP
eblip-30291	243	9	virtual	virtual	ADJ
eblip-30291	243	10	reference	reference	NOUN
eblip-30291	243	11	services	service	NOUN
eblip-30291	243	12	.	.	PUNCT
eblip-30291	244	1	reference	reference	NOUN
eblip-30291	244	2	services	service	NOUN
eblip-30291	244	3	review	review	PROPN
eblip-30291	244	4	,	,	PUNCT
eblip-30291	244	5	49(3/4	49(3/4	NOUN
eblip-30291	244	6	)	)	PUNCT
eblip-30291	244	7	,	,	PUNCT
eblip-30291	244	8	267–280	267–280	NUM
eblip-30291	244	9	.	.	PUNCT
eblip-30291	245	1	https://doi.org/10.1108/rsr-04-2021-0014	https://doi.org/10.1108/rsr-04-2021-0014	PROPN
eblip-30291	245	2	  	  	SPACE
eblip-30291	245	3	jordan	jordan	PROPN
eblip-30291	245	4	,	,	PUNCT
eblip-30291	245	5	k.	k.	PROPN
eblip-30291	245	6	n.	n.	PROPN
eblip-30291	245	7	,	,	PUNCT
eblip-30291	245	8	sterling	sterling	NOUN
eblip-30291	245	9	,	,	PUNCT
eblip-30291	245	10	j.	j.	PROPN
eblip-30291	245	11	,	,	PUNCT
eblip-30291	245	12	pennebaker	pennebaker	PROPN
eblip-30291	245	13	,	,	PUNCT
eblip-30291	245	14	j.	j.	PROPN
eblip-30291	245	15	w.	w.	PROPN
eblip-30291	245	16	,	,	PUNCT
eblip-30291	245	17	&	&	CCONJ
eblip-30291	245	18	boyd	boyd	PROPN
eblip-30291	245	19	,	,	PUNCT
eblip-30291	245	20	r.	r.	PROPN
eblip-30291	245	21	l.	l.	PROPN
eblip-30291	245	22	(	(	PUNCT
eblip-30291	245	23	2019	2019	NUM
eblip-30291	245	24	)	)	PUNCT
eblip-30291	245	25	.	.	PUNCT
eblip-30291	246	1	examining	examine	VERB
eblip-30291	246	2	long	long	ADJ
eblip-30291	246	3	-	-	PUNCT
eblip-30291	246	4	term	term	NOUN
eblip-30291	246	5	trends	trend	NOUN
eblip-30291	246	6	in	in	ADP
eblip-30291	246	7	politics	politic	NOUN
eblip-30291	246	8	and	and	CCONJ
eblip-30291	246	9	culture	culture	NOUN
eblip-30291	246	10	through	through	ADP
eblip-30291	246	11	language	language	NOUN
eblip-30291	246	12	of	of	ADP
eblip-30291	246	13	political	political	ADJ
eblip-30291	246	14	leaders	leader	NOUN
eblip-30291	246	15	and	and	CCONJ
eblip-30291	246	16	cultural	cultural	ADJ
eblip-30291	246	17	institutions	institution	NOUN
eblip-30291	246	18	.	.	PUNCT
eblip-30291	247	1	proceedings	proceeding	NOUN
eblip-30291	247	2	of	of	ADP
eblip-30291	247	3	the	the	DET
eblip-30291	247	4	national	national	PROPN
eblip-30291	247	5	academy	academy	PROPN
eblip-30291	247	6	of	of	ADP
eblip-30291	247	7	sciences	sciences	PROPN
eblip-30291	247	8	,	,	PUNCT
eblip-30291	247	9	116(9	116(9	NUM
eblip-30291	247	10	)	)	PUNCT
eblip-30291	247	11	,	,	PUNCT
eblip-30291	247	12	3476–3481	3476–3481	NUM
eblip-30291	247	13	.	.	PUNCT
eblip-30291	247	14	https://doi.org/10.1073/pnas.1811987116	https://doi.org/10.1073/pnas.1811987116	PROPN
eblip-30291	247	15	  	  	SPACE
eblip-30291	247	16	kacewicz	kacewicz	NOUN
eblip-30291	247	17	,	,	PUNCT
eblip-30291	247	18	e.	e.	PROPN
eblip-30291	247	19	,	,	PUNCT
eblip-30291	247	20	pennebaker	pennebaker	PROPN
eblip-30291	247	21	,	,	PUNCT
eblip-30291	247	22	j.	j.	PROPN
eblip-30291	247	23	w.	w.	PROPN
eblip-30291	247	24	,	,	PUNCT
eblip-30291	247	25	davis	davis	PROPN
eblip-30291	247	26	,	,	PUNCT
eblip-30291	247	27	m.	m.	NOUN
eblip-30291	247	28	,	,	PUNCT
eblip-30291	247	29	jeon	jeon	PROPN
eblip-30291	247	30	,	,	PUNCT
eblip-30291	247	31	m.	m.	NOUN
eblip-30291	247	32	,	,	PUNCT
eblip-30291	247	33	&	&	CCONJ
eblip-30291	247	34	graesser	graesser	NOUN
eblip-30291	247	35	,	,	PUNCT
eblip-30291	247	36	a.	a.	PROPN
eblip-30291	247	37	c.	c.	PROPN
eblip-30291	247	38	(	(	PUNCT
eblip-30291	247	39	2014	2014	NUM
eblip-30291	247	40	)	)	PUNCT
eblip-30291	247	41	.	.	PUNCT
eblip-30291	248	1	pronoun	pronoun	PROPN
eblip-30291	248	2	use	use	NOUN
eblip-30291	248	3	reflects	reflect	VERB
eblip-30291	248	4	standings	standing	NOUN
eblip-30291	248	5	in	in	ADP
eblip-30291	248	6	social	social	ADJ
eblip-30291	248	7	hierarchies	hierarchy	NOUN
eblip-30291	248	8	.	.	PUNCT
eblip-30291	249	1	journal	journal	NOUN
eblip-30291	249	2	of	of	ADP
eblip-30291	249	3	language	language	NOUN
eblip-30291	249	4	and	and	CCONJ
eblip-30291	249	5	social	social	ADJ
eblip-30291	249	6	psychology	psychology	NOUN
eblip-30291	249	7	,	,	PUNCT
eblip-30291	249	8	33(2	33(2	NUM
eblip-30291	249	9	)	)	PUNCT
eblip-30291	249	10	,	,	PUNCT
eblip-30291	249	11	125–143	125–143	NUM
eblip-30291	249	12	.	.	PUNCT
eblip-30291	250	1	https://doi.org/10.1177/0261927x13502654	https://doi.org/10.1177/0261927x13502654	PROPN
eblip-30291	250	2	     	     	SPACE
eblip-30291	250	3	kalichman	kalichman	NOUN
eblip-30291	250	4	,	,	PUNCT
eblip-30291	250	5	s.	s.	PROPN
eblip-30291	250	6	c.	c.	PROPN
eblip-30291	250	7	,	,	PUNCT
eblip-30291	250	8	&	&	CCONJ
eblip-30291	250	9	smyth	smyth	PROPN
eblip-30291	250	10	,	,	PUNCT
eblip-30291	250	11	j.	j.	PROPN
eblip-30291	250	12	m.	m.	PROPN
eblip-30291	250	13	(	(	PUNCT
eblip-30291	250	14	2021	2021	NUM
eblip-30291	250	15	)	)	PUNCT
eblip-30291	250	16	.	.	PUNCT
eblip-30291	251	1	“	"	PUNCT
eblip-30291	251	2	and	and	CCONJ
eblip-30291	251	3	you	you	PRON
eblip-30291	251	4	do	do	AUX
eblip-30291	251	5	n’t	not	PART
eblip-30291	251	6	like	like	VERB
eblip-30291	251	7	,	,	PUNCT
eblip-30291	251	8	do	do	VERB
eblip-30291	251	9	n’t	not	PART
eblip-30291	251	10	like	like	VERB
eblip-30291	251	11	the	the	DET
eblip-30291	251	12	way	way	NOUN
eblip-30291	251	13	i	i	PRON
eblip-30291	251	14	talk	talk	VERB
eblip-30291	251	15	”	"	PUNCT
eblip-30291	251	16	:	:	PUNCT
eblip-30291	251	17	authenticity	authenticity	NOUN
eblip-30291	251	18	in	in	ADP
eblip-30291	251	19	the	the	DET
eblip-30291	251	20	language	language	NOUN
eblip-30291	251	21	of	of	ADP
eblip-30291	251	22	bruce	bruce	PROPN
eblip-30291	251	23	springsteen	springsteen	PROPN
eblip-30291	251	24	.	.	PUNCT
eblip-30291	252	1	psychology	psychology	NOUN
eblip-30291	252	2	of	of	ADP
eblip-30291	252	3	aesthetics	aesthetic	NOUN
eblip-30291	252	4	,	,	PUNCT
eblip-30291	252	5	creativity	creativity	NOUN
eblip-30291	252	6	,	,	PUNCT
eblip-30291	252	7	and	and	CCONJ
eblip-30291	252	8	the	the	DET
eblip-30291	252	9	arts	art	NOUN
eblip-30291	252	10	.	.	PUNCT
eblip-30291	253	1	https://doi.org/10.1037/aca0000402	https://doi.org/10.1037/aca0000402	NOUN
eblip-30291	253	2	  	  	SPACE
eblip-30291	253	3	kathuria	kathuria	PROPN
eblip-30291	253	4	,	,	PUNCT
eblip-30291	253	5	s.	s.	PROPN
eblip-30291	253	6	(	(	PUNCT
eblip-30291	253	7	2021	2021	NUM
eblip-30291	253	8	)	)	PUNCT
eblip-30291	253	9	.	.	PUNCT
eblip-30291	254	1	library	library	NOUN
eblip-30291	254	2	support	support	NOUN
eblip-30291	254	3	in	in	ADP
eblip-30291	254	4	times	time	NOUN
eblip-30291	254	5	of	of	ADP
eblip-30291	254	6	crisis	crisis	NOUN
eblip-30291	254	7	:	:	PUNCT
eblip-30291	254	8	an	an	DET
eblip-30291	254	9	analysis	analysis	NOUN
eblip-30291	254	10	of	of	ADP
eblip-30291	254	11	chat	chat	NOUN
eblip-30291	254	12	transcripts	transcript	NOUN
eblip-30291	254	13	during	during	ADP
eblip-30291	254	14	covid	covid	PROPN
eblip-30291	254	15	.	.	PUNCT
eblip-30291	254	16	internet	internet	NOUN
eblip-30291	254	17	reference	reference	NOUN
eblip-30291	254	18	services	service	NOUN
eblip-30291	254	19	quarterly	quarterly	ADV
eblip-30291	254	20	,	,	PUNCT
eblip-30291	254	21	25(3	25(3	NUM
eblip-30291	254	22	)	)	PUNCT
eblip-30291	254	23	,	,	PUNCT
eblip-30291	254	24	107–119	107–119	NUM
eblip-30291	254	25	.	.	PUNCT
eblip-30291	255	1	https://doi.org/10.1080/10875301.2021.1960669	https://doi.org/10.1080/10875301.2021.1960669	PROPN
eblip-30291	255	2	  	  	SPACE
eblip-30291	255	3	lapidus	lapidus	PROPN
eblip-30291	255	4	,	,	PUNCT
eblip-30291	255	5	m.	m.	NOUN
eblip-30291	255	6	(	(	PUNCT
eblip-30291	255	7	2022	2022	NUM
eblip-30291	255	8	)	)	PUNCT
eblip-30291	255	9	.	.	PUNCT
eblip-30291	256	1	reinventing	reinvent	VERB
eblip-30291	256	2	virtual	virtual	ADJ
eblip-30291	256	3	reference	reference	NOUN
eblip-30291	256	4	services	service	NOUN
eblip-30291	256	5	during	during	ADP
eblip-30291	256	6	a	a	DET
eblip-30291	256	7	period	period	NOUN
eblip-30291	256	8	of	of	ADP
eblip-30291	256	9	crisis	crisis	NOUN
eblip-30291	256	10	:	:	PUNCT
eblip-30291	256	11	decisions	decision	NOUN
eblip-30291	256	12	that	that	PRON
eblip-30291	256	13	help	help	VERB
eblip-30291	256	14	us	we	PRON
eblip-30291	256	15	move	move	VERB
eblip-30291	256	16	forward	forward	ADV
eblip-30291	256	17	.	.	PUNCT
eblip-30291	257	1	medical	medical	ADJ
eblip-30291	257	2	reference	reference	NOUN
eblip-30291	257	3	services	service	NOUN
eblip-30291	257	4	quarterly	quarterly	ADV
eblip-30291	257	5	,	,	PUNCT
eblip-30291	257	6	41(1	41(1	NUM
eblip-30291	257	7	)	)	PUNCT
eblip-30291	257	8	,	,	PUNCT
eblip-30291	257	9	41	41	NUM
eblip-30291	257	10	-	-	SYM
eblip-30291	257	11	53	53	NUM
eblip-30291	257	12	.	.	PUNCT
eblip-30291	258	1	https://doi.org/10.1080/02763869.2022.2021033	https://doi.org/10.1080/02763869.2022.2021033	PROPN
eblip-30291	258	2	  	  	SPACE
eblip-30291	258	3	liwc	liwc	PROPN
eblip-30291	258	4	.	.	PUNCT
eblip-30291	259	1	(	(	PUNCT
eblip-30291	259	2	n.d	n.d	PROPN
eblip-30291	259	3	.	.	PROPN
eblip-30291	259	4	)	)	PUNCT
eblip-30291	259	5	.	.	PUNCT
eblip-30291	260	1	understanding	understand	VERB
eblip-30291	260	2	liwc	liwc	ADJ
eblip-30291	260	3	summary	summary	NOUN
eblip-30291	260	4	measures	measure	NOUN
eblip-30291	260	5	.	.	PUNCT
eblip-30291	261	1	https://www.liwc.app/help/liwc#summary-measures	https://www.liwc.app/help/liwc#summary-measure	NOUN
eblip-30291	261	2	  	  	SPACE
eblip-30291	261	3	logan	logan	PROPN
eblip-30291	261	4	,	,	PUNCT
eblip-30291	261	5	j.	j.	PROPN
eblip-30291	261	6	&	&	CCONJ
eblip-30291	261	7	barrett	barrett	PROPN
eblip-30291	261	8	,	,	PUNCT
eblip-30291	261	9	k.	k.	PROPN
eblip-30291	261	10	(	(	PUNCT
eblip-30291	261	11	2018	2018	NUM
eblip-30291	261	12	)	)	PUNCT
eblip-30291	261	13	.	.	PUNCT
eblip-30291	262	1	how	how	SCONJ
eblip-30291	262	2	important	important	ADJ
eblip-30291	262	3	is	be	AUX
eblip-30291	262	4	communication	communication	NOUN
eblip-30291	262	5	style	style	NOUN
eblip-30291	262	6	in	in	ADP
eblip-30291	262	7	chat	chat	NOUN
eblip-30291	262	8	reference	reference	NOUN
eblip-30291	262	9	?	?	PUNCT
eblip-30291	263	1	internet	internet	NOUN
eblip-30291	263	2	reference	reference	NOUN
eblip-30291	263	3	services	service	NOUN
eblip-30291	263	4	quarterly	quarterly	ADV
eblip-30291	263	5	,	,	PUNCT
eblip-30291	263	6	23(1	23(1	ADV
eblip-30291	263	7	-	-	SYM
eblip-30291	263	8	2	2	NUM
eblip-30291	263	9	)	)	PUNCT
eblip-30291	263	10	,	,	PUNCT
eblip-30291	263	11	41–57	41–57	NUM
eblip-30291	263	12	.	.	PUNCT
eblip-30291	264	1	https://doi.org/10.1080/10875301.2019.1628157	https://doi.org/10.1080/10875301.2019.1628157	PROPN
eblip-30291	264	2	  	  	SPACE
eblip-30291	264	3	logan	logan	PROPN
eblip-30291	264	4	,	,	PUNCT
eblip-30291	264	5	j.	j.	PROPN
eblip-30291	264	6	,	,	PUNCT
eblip-30291	264	7	barrett	barrett	PROPN
eblip-30291	264	8	,	,	PUNCT
eblip-30291	264	9	k.	k.	PROPN
eblip-30291	264	10	,	,	PUNCT
eblip-30291	264	11	&	&	CCONJ
eblip-30291	264	12	pagotto	pagotto	PROPN
eblip-30291	264	13	,	,	PUNCT
eblip-30291	264	14	s.	s.	PROPN
eblip-30291	264	15	(	(	PUNCT
eblip-30291	264	16	2019	2019	NUM
eblip-30291	264	17	)	)	PUNCT
eblip-30291	264	18	.	.	PUNCT
eblip-30291	265	1	dissatisfaction	dissatisfaction	NOUN
eblip-30291	265	2	in	in	ADP
eblip-30291	265	3	chat	chat	NOUN
eblip-30291	265	4	reference	reference	NOUN
eblip-30291	265	5	users	user	NOUN
eblip-30291	265	6	:	:	PUNCT
eblip-30291	265	7	a	a	DET
eblip-30291	265	8	transcript	transcript	NOUN
eblip-30291	265	9	analysis	analysis	NOUN
eblip-30291	265	10	study	study	NOUN
eblip-30291	265	11	.	.	PUNCT
eblip-30291	266	1	college	college	PROPN
eblip-30291	266	2	&	&	CCONJ
eblip-30291	266	3	research	research	PROPN
eblip-30291	266	4	libraries	library	NOUN
eblip-30291	266	5	,	,	PUNCT
eblip-30291	266	6	80(7	80(7	NOUN
eblip-30291	266	7	)	)	PUNCT
eblip-30291	266	8	,	,	PUNCT
eblip-30291	266	9	925–944	925–944	NUM
eblip-30291	266	10	.	.	PUNCT
eblip-30291	266	11	  	  	SPACE
eblip-30291	266	12	mawhinney	mawhinney	NOUN
eblip-30291	266	13	,	,	PUNCT
eblip-30291	266	14	t.	t.	PROPN
eblip-30291	266	15	,	,	PUNCT
eblip-30291	266	16	&	&	CCONJ
eblip-30291	266	17	hervieux	hervieux	PROPN
eblip-30291	266	18	,	,	PUNCT
eblip-30291	266	19	s.	s.	PROPN
eblip-30291	266	20	(	(	PUNCT
eblip-30291	266	21	2022	2022	NUM
eblip-30291	266	22	)	)	PUNCT
eblip-30291	266	23	.	.	PUNCT
eblip-30291	267	1	dissonance	dissonance	NOUN
eblip-30291	267	2	between	between	ADP
eblip-30291	267	3	perceptions	perception	NOUN
eblip-30291	267	4	and	and	CCONJ
eblip-30291	267	5	use	use	NOUN
eblip-30291	267	6	of	of	ADP
eblip-30291	267	7	virtual	virtual	ADJ
eblip-30291	267	8	reference	reference	NOUN
eblip-30291	267	9	methods	method	NOUN
eblip-30291	267	10	.	.	PUNCT
eblip-30291	268	1	college	college	PROPN
eblip-30291	268	2	&	&	CCONJ
eblip-30291	268	3	research	research	PROPN
eblip-30291	268	4	libraries	library	NOUN
eblip-30291	268	5	,	,	PUNCT
eblip-30291	268	6	83(3	83(3	NUM
eblip-30291	268	7	)	)	PUNCT
eblip-30291	268	8	,	,	PUNCT
eblip-30291	268	9	503	503	NUM
eblip-30291	268	10	.	.	PUNCT
eblip-30291	268	11	   	   	SPACE
eblip-30291	268	12	https://doi.org/10.5860/crl.83.3.503	https://doi.org/10.5860/crl.83.3.503	PROPN
eblip-30291	268	13	  	  	SPACE
eblip-30291	268	14	mungin	mungin	PROPN
eblip-30291	268	15	,	,	PUNCT
eblip-30291	268	16	m.	m.	NOUN
eblip-30291	268	17	(	(	PUNCT
eblip-30291	268	18	2017	2017	NUM
eblip-30291	268	19	)	)	PUNCT
eblip-30291	268	20	.	.	PUNCT
eblip-30291	269	1	stats	stat	NOUN
eblip-30291	269	2	do	do	AUX
eblip-30291	269	3	n’t	not	PART
eblip-30291	269	4	tell	tell	VERB
eblip-30291	269	5	the	the	DET
eblip-30291	269	6	whole	whole	ADJ
eblip-30291	269	7	story	story	NOUN
eblip-30291	269	8	:	:	PUNCT
eblip-30291	269	9	using	use	VERB
eblip-30291	269	10	qualitative	qualitative	ADJ
eblip-30291	269	11	data	datum	NOUN
eblip-30291	269	12	analysis	analysis	NOUN
eblip-30291	269	13	of	of	ADP
eblip-30291	269	14	chat	chat	NOUN
eblip-30291	269	15	reference	reference	NOUN
eblip-30291	269	16	transcripts	transcript	NOUN
eblip-30291	269	17	to	to	PART
eblip-30291	269	18	assess	assess	VERB
eblip-30291	269	19	and	and	CCONJ
eblip-30291	269	20	improve	improve	VERB
eblip-30291	269	21	services	service	NOUN
eblip-30291	269	22	.	.	PUNCT
eblip-30291	270	1	journal	journal	PROPN
eblip-30291	270	2	of	of	ADP
eblip-30291	270	3	library	library	PROPN
eblip-30291	270	4	&	&	CCONJ
eblip-30291	270	5	information	information	NOUN
eblip-30291	270	6	services	service	NOUN
eblip-30291	270	7	in	in	ADP
eblip-30291	270	8	distance	distance	NOUN
eblip-30291	270	9	learning	learning	NOUN
eblip-30291	270	10	,	,	PUNCT
eblip-30291	270	11	11(1/2	11(1/2	NUM
eblip-30291	270	12	)	)	PUNCT
eblip-30291	270	13	,	,	PUNCT
eblip-30291	270	14	25–36	25–36	NUM
eblip-30291	270	15	.	.	PUNCT
eblip-30291	271	1	https://doi.org/10.1080/1533290x.2016.1223965	https://doi.org/10.1080/1533290x.2016.1223965	DET
eblip-30291	271	2	  	  	SPACE
eblip-30291	271	3	oracle	oracle	NOUN
eblip-30291	271	4	.	.	PUNCT
eblip-30291	272	1	(	(	PUNCT
eblip-30291	272	2	2022	2022	NUM
eblip-30291	272	3	)	)	PUNCT
eblip-30291	272	4	.	.	PUNCT
eblip-30291	273	1	java	java	PROPN
eblip-30291	273	2	documentation	documentation	PROPN
eblip-30291	273	3	:	:	PUNCT
eblip-30291	273	4	about	about	ADP
eblip-30291	273	5	the	the	DET
eblip-30291	273	6	breakiterator	breakiterator	NOUN
eblip-30291	273	7	class	class	NOUN
eblip-30291	273	8	.	.	PUNCT
eblip-30291	274	1	https://docs.oracle.com/javase/tutorial/i18n/text/about.html	https://docs.oracle.com/javase/tutorial/i18n/text/about.html	PROPN
eblip-30291	274	2	  	  	SPACE
eblip-30291	274	3	ozeran	ozeran	PROPN
eblip-30291	274	4	,	,	PUNCT
eblip-30291	274	5	m.	m.	NOUN
eblip-30291	274	6	,	,	PUNCT
eblip-30291	274	7	&	&	CCONJ
eblip-30291	274	8	martin	martin	PROPN
eblip-30291	274	9	,	,	PUNCT
eblip-30291	274	10	p.	p.	NOUN
eblip-30291	274	11	(	(	PUNCT
eblip-30291	274	12	2019	2019	NUM
eblip-30291	274	13	)	)	PUNCT
eblip-30291	274	14	.	.	PUNCT
eblip-30291	275	1	“	"	PUNCT
eblip-30291	275	2	good	good	ADJ
eblip-30291	275	3	night	night	NOUN
eblip-30291	275	4	,	,	PUNCT
eblip-30291	275	5	good	good	ADJ
eblip-30291	275	6	day	day	NOUN
eblip-30291	275	7	,	,	PUNCT
eblip-30291	275	8	good	good	ADJ
eblip-30291	275	9	luck	luck	NOUN
eblip-30291	275	10	”	"	PUNCT
eblip-30291	275	11	:	:	PUNCT
eblip-30291	275	12	applying	apply	VERB
eblip-30291	275	13	topic	topic	NOUN
eblip-30291	275	14	modeling	modeling	NOUN
eblip-30291	275	15	to	to	PART
eblip-30291	275	16	chat	chat	VERB
eblip-30291	275	17	reference	reference	NOUN
eblip-30291	275	18	transcripts	transcript	NOUN
eblip-30291	275	19	.	.	PUNCT
eblip-30291	276	1	information	information	NOUN
eblip-30291	276	2	technology	technology	NOUN
eblip-30291	276	3	and	and	CCONJ
eblip-30291	276	4	libraries	library	NOUN
eblip-30291	276	5	,	,	PUNCT
eblip-30291	276	6	38(2	38(2	NOUN
eblip-30291	276	7	)	)	PUNCT
eblip-30291	276	8	,	,	PUNCT
eblip-30291	276	9	59	59	NUM
eblip-30291	276	10	-	-	SYM
eblip-30291	276	11	67	67	NUM
eblip-30291	276	12	.	.	PUNCT
eblip-30291	277	1	https://doi.org/10.6017/ital.v38i2.10921	https://doi.org/10.6017/ital.v38i2.10921	NUM
eblip-30291	277	2	  	  	SPACE
eblip-30291	277	3	radford	radford	PROPN
eblip-30291	277	4	,	,	PUNCT
eblip-30291	277	5	m.	m.	NOUN
eblip-30291	277	6	,	,	PUNCT
eblip-30291	277	7	costello	costello	PROPN
eblip-30291	277	8	,	,	PUNCT
eblip-30291	277	9	l.	l.	PROPN
eblip-30291	277	10	,	,	PUNCT
eblip-30291	277	11	&	&	CCONJ
eblip-30291	277	12	montague	montague	PROPN
eblip-30291	277	13	,	,	PUNCT
eblip-30291	277	14	k.	k.	PROPN
eblip-30291	277	15	(	(	PUNCT
eblip-30291	277	16	2021	2021	NUM
eblip-30291	277	17	)	)	PUNCT
eblip-30291	277	18	.	.	PUNCT
eblip-30291	278	1	surging	surge	VERB
eblip-30291	278	2	virtual	virtual	ADJ
eblip-30291	278	3	reference	reference	NOUN
eblip-30291	278	4	services	service	NOUN
eblip-30291	278	5	:	:	PUNCT
eblip-30291	278	6	covid-19	covid-19	PROPN
eblip-30291	278	7	a	a	DET
eblip-30291	278	8	game	game	NOUN
eblip-30291	278	9	changer	changer	NOUN
eblip-30291	278	10	.	.	PUNCT
eblip-30291	279	1	college	college	PROPN
eblip-30291	279	2	&	&	CCONJ
eblip-30291	279	3	research	research	PROPN
eblip-30291	279	4	libraries	library	NOUN
eblip-30291	279	5	news	news	NOUN
eblip-30291	279	6	,	,	PUNCT
eblip-30291	279	7	82(3	82(3	NUM
eblip-30291	279	8	)	)	PUNCT
eblip-30291	279	9	,	,	PUNCT
eblip-30291	279	10	106–113	106–113	NUM
eblip-30291	279	11	.	.	PUNCT
eblip-30291	280	1	https://doi.org/10.5860/crln.82.3.106	https://doi.org/10.5860/crln.82.3.106	NOUN
eblip-30291	280	2	  	  	SPACE
eblip-30291	280	3	reference	reference	NOUN
eblip-30291	280	4	and	and	CCONJ
eblip-30291	280	5	user	user	NOUN
eblip-30291	280	6	services	services	PROPN
eblip-30291	280	7	association	association	PROPN
eblip-30291	280	8	.	.	PUNCT
eblip-30291	281	1	(	(	PUNCT
eblip-30291	281	2	2017	2017	NUM
eblip-30291	281	3	)	)	PUNCT
eblip-30291	281	4	.	.	PUNCT
eblip-30291	282	1	guidelines	guideline	NOUN
eblip-30291	282	2	for	for	ADP
eblip-30291	282	3	implementing	implement	VERB
eblip-30291	282	4	and	and	CCONJ
eblip-30291	282	5	maintaining	maintain	VERB
eblip-30291	282	6	virtual	virtual	ADJ
eblip-30291	282	7	reference	reference	NOUN
eblip-30291	282	8	services	service	NOUN
eblip-30291	282	9	.	.	PUNCT
eblip-30291	283	1	https://www.ala.org/rusa/sites/ala.org.rusa/files/content/guidelinesvirtualreference_2017.pdf	https://www.ala.org/rusa/sites/ala.org.rusa/files/content/guidelinesvirtualreference_2017.pdf	PROPN
eblip-30291	283	2	  	  	SPACE
eblip-30291	283	3	sharma	sharma	PROPN
eblip-30291	283	4	,	,	PUNCT
eblip-30291	283	5	a.	a.	PROPN
eblip-30291	283	6	,	,	PUNCT
eblip-30291	283	7	barrett	barrett	PROPN
eblip-30291	283	8	,	,	PUNCT
eblip-30291	283	9	k.	k.	PROPN
eblip-30291	283	10	,	,	PUNCT
eblip-30291	283	11	&	&	CCONJ
eblip-30291	283	12	stapelfeldt	stapelfeldt	PROPN
eblip-30291	283	13	,	,	PUNCT
eblip-30291	283	14	k.	k.	PROPN
eblip-30291	283	15	(	(	PUNCT
eblip-30291	283	16	2022	2022	NUM
eblip-30291	283	17	)	)	PUNCT
eblip-30291	283	18	.	.	PUNCT
eblip-30291	284	1	natural	natural	ADJ
eblip-30291	284	2	language	language	NOUN
eblip-30291	284	3	processing	processing	NOUN
eblip-30291	284	4	for	for	ADP
eblip-30291	284	5	virtual	virtual	ADJ
eblip-30291	284	6	reference	reference	NOUN
eblip-30291	284	7	analysis	analysis	NOUN
eblip-30291	284	8	.	.	PUNCT
eblip-30291	285	1	evidence	evidence	NOUN
eblip-30291	285	2	based	base	VERB
eblip-30291	285	3	library	library	NOUN
eblip-30291	285	4	and	and	CCONJ
eblip-30291	285	5	information	information	NOUN
eblip-30291	285	6	practice	practice	NOUN
eblip-30291	285	7	,	,	PUNCT
eblip-30291	285	8	17(1	17(1	NUM
eblip-30291	285	9	)	)	PUNCT
eblip-30291	285	10	,	,	PUNCT
eblip-30291	285	11	78	78	NUM
eblip-30291	285	12	-	-	SYM
eblip-30291	285	13	93	93	NUM
eblip-30291	285	14	.	.	PUNCT
eblip-30291	286	1	https://doi.org/10.18438/eblip30014	https://doi.org/10.18438/eblip30014	PROPN
eblip-30291	286	2	  	  	SPACE
eblip-30291	286	3	schiller	schiller	NOUN
eblip-30291	286	4	,	,	PUNCT
eblip-30291	286	5	s.	s.	PROPN
eblip-30291	286	6	z.	z.	PROPN
eblip-30291	286	7	(	(	PUNCT
eblip-30291	286	8	2016	2016	NUM
eblip-30291	286	9	)	)	PUNCT
eblip-30291	286	10	.	.	PUNCT
eblip-30291	287	1	chat	chat	VERB
eblip-30291	287	2	for	for	ADP
eblip-30291	287	3	chat	chat	PROPN
eblip-30291	287	4	:	:	PUNCT
eblip-30291	287	5	mediated	mediate	VERB
eblip-30291	287	6	learning	learning	NOUN
eblip-30291	287	7	in	in	ADP
eblip-30291	287	8	online	online	ADJ
eblip-30291	287	9	chat	chat	PROPN
eblip-30291	287	10	virtual	virtual	ADJ
eblip-30291	287	11	reference	reference	NOUN
eblip-30291	287	12	service	service	NOUN
eblip-30291	287	13	.	.	PUNCT
eblip-30291	288	1	computers	computer	NOUN
eblip-30291	288	2	in	in	ADP
eblip-30291	288	3	human	human	ADJ
eblip-30291	288	4	behavior	behavior	NOUN
eblip-30291	288	5	,	,	PUNCT
eblip-30291	288	6	65	65	NUM
eblip-30291	288	7	,	,	PUNCT
eblip-30291	288	8	651	651	NUM
eblip-30291	288	9	-	-	SYM
eblip-30291	288	10	665	665	NUM
eblip-30291	288	11	.	.	PUNCT
eblip-30291	289	1	https://doi.org/10.1016/j.chb.2016.06.053	https://doi.org/10.1016/j.chb.2016.06.053	ADJ
eblip-30291	289	2	  	  	SPACE
eblip-30291	289	3	sinclair	sinclair	PROPN
eblip-30291	289	4	,	,	PUNCT
eblip-30291	289	5	s.	s.	PROPN
eblip-30291	289	6	&	&	CCONJ
eblip-30291	289	7	rockwell	rockwell	PROPN
eblip-30291	289	8	,	,	PUNCT
eblip-30291	289	9	g.	g.	PROPN
eblip-30291	289	10	(	(	PUNCT
eblip-30291	289	11	2022	2022	NUM
eblip-30291	289	12	)	)	PUNCT
eblip-30291	289	13	.	.	PUNCT
eblip-30291	290	1	voyant	voyant	ADJ
eblip-30291	290	2	tools	tool	NOUN
eblip-30291	290	3	(	(	PUNCT
eblip-30291	290	4	version	version	NOUN
eblip-30291	290	5	2.6.1	2.6.1	NUM
eblip-30291	290	6	)	)	PUNCT
eblip-30291	290	7	.	.	PUNCT
eblip-30291	291	1	[	[	X
eblip-30291	291	2	text	text	NOUN
eblip-30291	291	3	analysis	analysis	NOUN
eblip-30291	291	4	app	app	NOUN
eblip-30291	291	5	]	]	PUNCT
eblip-30291	291	6	.	.	PUNCT
eblip-30291	292	1	https://voyant-tools.org/	https://voyant-tools.org/	PROPN
eblip-30291	292	2	  	  	SPACE
eblip-30291	292	3	sloan	sloan	PROPN
eblip-30291	292	4	,	,	PUNCT
eblip-30291	292	5	b.	b.	PROPN
eblip-30291	292	6	(	(	PUNCT
eblip-30291	292	7	1998	1998	NUM
eblip-30291	292	8	)	)	PUNCT
eblip-30291	292	9	.	.	PUNCT
eblip-30291	293	1	electronic	electronic	ADJ
eblip-30291	293	2	reference	reference	NOUN
eblip-30291	293	3	services	service	NOUN
eblip-30291	293	4	:	:	PUNCT
eblip-30291	293	5	some	some	PRON
eblip-30291	293	6	suggested	suggest	VERB
eblip-30291	293	7	guidelines	guideline	NOUN
eblip-30291	293	8	.	.	PUNCT
eblip-30291	294	1	reference	reference	NOUN
eblip-30291	294	2	and	and	CCONJ
eblip-30291	294	3	user	user	NOUN
eblip-30291	294	4	services	service	NOUN
eblip-30291	294	5	quarterly	quarterly	ADV
eblip-30291	294	6	,	,	PUNCT
eblip-30291	294	7	38(1	38(1	PROPN
eblip-30291	294	8	)	)	PUNCT
eblip-30291	294	9	,	,	PUNCT
eblip-30291	294	10	77	77	NUM
eblip-30291	294	11	-	-	SYM
eblip-30291	294	12	81	81	NUM
eblip-30291	294	13	.	.	PUNCT
eblip-30291	294	14	  	  	SPACE
eblip-30291	294	15	smith	smith	PROPN
eblip-30291	294	16	,	,	PUNCT
eblip-30291	294	17	m.	m.	NOUN
eblip-30291	294	18	,	,	PUNCT
eblip-30291	294	19	conte	conte	PROPN
eblip-30291	294	20	,	,	PUNCT
eblip-30291	294	21	j.	j.	PROPN
eblip-30291	294	22	,	,	PUNCT
eblip-30291	294	23	&	&	CCONJ
eblip-30291	294	24	guss	guss	PROPN
eblip-30291	294	25	,	,	PUNCT
eblip-30291	294	26	s.	s.	PROPN
eblip-30291	294	27	(	(	PUNCT
eblip-30291	294	28	2016	2016	NUM
eblip-30291	294	29	)	)	PUNCT
eblip-30291	294	30	.	.	PUNCT
eblip-30291	295	1	understanding	understand	VERB
eblip-30291	295	2	academic	academic	ADJ
eblip-30291	295	3	patrons	patron	NOUN
eblip-30291	295	4	’	'	PUNCT
eblip-30291	295	5	data	datum	NOUN
eblip-30291	295	6	needs	need	VERB
eblip-30291	295	7	through	through	ADP
eblip-30291	295	8	virtual	virtual	ADJ
eblip-30291	295	9	reference	reference	NOUN
eblip-30291	295	10	transcripts	transcript	NOUN
eblip-30291	295	11	:	:	PUNCT
eblip-30291	295	12	preliminary	preliminary	ADJ
eblip-30291	295	13	findings	finding	NOUN
eblip-30291	295	14	from	from	ADP
eblip-30291	295	15	new	new	PROPN
eblip-30291	295	16	york	york	PROPN
eblip-30291	295	17	university	university	PROPN
eblip-30291	295	18	libraries	library	NOUN
eblip-30291	295	19	.	.	PUNCT
eblip-30291	296	1	iassist	iassist	VERB
eblip-30291	296	2	quarterly	quarterly	ADV
eblip-30291	296	3	,	,	PUNCT
eblip-30291	296	4	40(1	40(1	PROPN
eblip-30291	296	5	)	)	PUNCT
eblip-30291	296	6	,	,	PUNCT
eblip-30291	296	7	20–26	20–26	NUM
eblip-30291	296	8	.	.	PUNCT
eblip-30291	297	1	https://doi.org/10.29173/iq624	https://doi.org/10.29173/iq624	PROPN
eblip-30291	297	2	  	  	SPACE
eblip-30291	297	3	statistics	statistics	PROPN
eblip-30291	297	4	canada	canada	PROPN
eblip-30291	297	5	.	.	PUNCT
eblip-30291	298	1	(	(	PUNCT
eblip-30291	298	2	2020	2020	NUM
eblip-30291	298	3	,	,	PUNCT
eblip-30291	298	4	may	may	AUX
eblip-30291	298	5	12	12	NUM
eblip-30291	298	6	)	)	PUNCT
eblip-30291	298	7	.	.	PUNCT
eblip-30291	299	1	impacts	impact	NOUN
eblip-30291	299	2	of	of	ADP
eblip-30291	299	3	the	the	DET
eblip-30291	299	4	covid-19	covid-19	PROPN
eblip-30291	299	5	pandemic	pandemic	NOUN
eblip-30291	299	6	on	on	ADP
eblip-30291	299	7	postsecondary	postsecondary	ADJ
eblip-30291	299	8	students	student	NOUN
eblip-30291	299	9	.	.	PUNCT
eblip-30291	300	1	the	the	DET
eblip-30291	300	2	daily	daily	NOUN
eblip-30291	300	3	.	.	PUNCT
eblip-30291	301	1	https://www150.statcan.gc.ca/n1/daily-quotidien/200512/dq200512a-eng.htm	https://www150.statcan.gc.ca/n1/daily-quotidien/200512/dq200512a-eng.htm	PROPN
eblip-30291	301	2	  	  	SPACE
eblip-30291	301	3	tausczik	tausczik	ADJ
eblip-30291	301	4	,	,	PUNCT
eblip-30291	301	5	y.	y.	PROPN
eblip-30291	301	6	r.	r.	PROPN
eblip-30291	301	7	,	,	PUNCT
eblip-30291	301	8	&	&	CCONJ
eblip-30291	301	9	pennebaker	pennebaker	PROPN
eblip-30291	301	10	,	,	PUNCT
eblip-30291	301	11	j.	j.	PROPN
eblip-30291	301	12	w.	w.	PROPN
eblip-30291	301	13	(	(	PUNCT
eblip-30291	301	14	2010	2010	NUM
eblip-30291	301	15	)	)	PUNCT
eblip-30291	301	16	.	.	PUNCT
eblip-30291	302	1	the	the	DET
eblip-30291	302	2	psychological	psychological	ADJ
eblip-30291	302	3	meaning	meaning	NOUN
eblip-30291	302	4	of	of	ADP
eblip-30291	302	5	words	word	NOUN
eblip-30291	302	6	:	:	PUNCT
eblip-30291	302	7	liwc	liwc	ADJ
eblip-30291	302	8	and	and	CCONJ
eblip-30291	302	9	computerized	computerized	ADJ
eblip-30291	302	10	text	text	NOUN
eblip-30291	302	11	analysis	analysis	NOUN
eblip-30291	302	12	methods	method	NOUN
eblip-30291	302	13	.	.	PUNCT
eblip-30291	303	1	journal	journal	NOUN
eblip-30291	303	2	of	of	ADP
eblip-30291	303	3	language	language	NOUN
eblip-30291	303	4	and	and	CCONJ
eblip-30291	303	5	social	social	ADJ
eblip-30291	303	6	psychology	psychology	NOUN
eblip-30291	303	7	,	,	PUNCT
eblip-30291	303	8	29(1	29(1	NUM
eblip-30291	303	9	)	)	PUNCT
eblip-30291	303	10	,	,	PUNCT
eblip-30291	303	11	24–54	24–54	NUM
eblip-30291	303	12	.	.	PUNCT
eblip-30291	304	1	https://doi.org/10.1177/0261927x09351676	https://doi.org/10.1177/0261927x09351676	PRON
eblip-30291	304	2	  	  	SPACE
eblip-30291	304	3	walker	walker	NOUN
eblip-30291	304	4	,	,	PUNCT
eblip-30291	304	5	j.	j.	PROPN
eblip-30291	304	6	&	&	CCONJ
eblip-30291	304	7	coleman	coleman	PROPN
eblip-30291	304	8	,	,	PUNCT
eblip-30291	304	9	j.	j.	PROPN
eblip-30291	304	10	(	(	PUNCT
eblip-30291	304	11	2021	2021	NUM
eblip-30291	304	12	)	)	PUNCT
eblip-30291	304	13	.	.	PUNCT
eblip-30291	305	1	using	use	VERB
eblip-30291	305	2	machine	machine	NOUN
eblip-30291	305	3	learning	learn	VERB
eblip-30291	305	4	to	to	PART
eblip-30291	305	5	predict	predict	VERB
eblip-30291	305	6	chat	chat	NOUN
eblip-30291	305	7	difficulty	difficulty	NOUN
eblip-30291	305	8	.	.	PUNCT
eblip-30291	306	1	college	college	PROPN
eblip-30291	306	2	&	&	CCONJ
eblip-30291	306	3	research	research	PROPN
eblip-30291	306	4	libraries	library	NOUN
eblip-30291	306	5	82(4	82(4	NUM
eblip-30291	306	6	)	)	PUNCT
eblip-30291	306	7	,	,	PUNCT
eblip-30291	306	8	683	683	NUM
eblip-30291	306	9	-	-	SYM
eblip-30291	306	10	707	707	NUM
eblip-30291	306	11	.	.	PUNCT
eblip-30291	307	1	https://doi.org/10.5860/crl.82.5.683	https://doi.org/10.5860/crl.82.5.683	PROPN
eblip-30291	307	2	  	  	SPACE
eblip-30291	307	3	wang	wang	PROPN
eblip-30291	307	4	,	,	PUNCT
eblip-30291	307	5	y.	y.	PROPN
eblip-30291	307	6	(	(	PUNCT
eblip-30291	307	7	2022	2022	NUM
eblip-30291	307	8	)	)	PUNCT
eblip-30291	307	9	.	.	PUNCT
eblip-30291	308	1	using	use	VERB
eblip-30291	308	2	machine	machine	NOUN
eblip-30291	308	3	learning	learning	NOUN
eblip-30291	308	4	and	and	CCONJ
eblip-30291	308	5	natural	natural	ADJ
eblip-30291	308	6	language	language	NOUN
eblip-30291	308	7	processing	processing	NOUN
eblip-30291	308	8	to	to	PART
eblip-30291	308	9	analyze	analyze	VERB
eblip-30291	308	10	library	library	ADJ
eblip-30291	308	11	chat	chat	NOUN
eblip-30291	308	12	reference	reference	NOUN
eblip-30291	308	13	transcripts	transcript	NOUN
eblip-30291	308	14	.	.	PUNCT
eblip-30291	309	1	information	information	NOUN
eblip-30291	309	2	technology	technology	NOUN
eblip-30291	309	3	and	and	CCONJ
eblip-30291	309	4	libraries	library	NOUN
eblip-30291	309	5	,	,	PUNCT
eblip-30291	309	6	41(3	41(3	NUM
eblip-30291	309	7	)	)	PUNCT
eblip-30291	309	8	,	,	PUNCT
eblip-30291	309	9	1	1	NUM
eblip-30291	309	10	-	-	SYM
eblip-30291	309	11	10	10	NUM
eblip-30291	309	12	.	.	PUNCT
eblip-30291	310	1	https://doi.org/10.6017/ital.v41i3.14967	https://doi.org/10.6017/ital.v41i3.14967	PROPN
eblip-30291	310	2	  	  	SPACE
eblip-30291	310	3	watson	watson	PROPN
eblip-30291	310	4	,	,	PUNCT
eblip-30291	310	5	a.	a.	NOUN
eblip-30291	310	6	p.	p.	NOUN
eblip-30291	310	7	(	(	PUNCT
eblip-30291	310	8	2023	2023	NUM
eblip-30291	310	9	)	)	PUNCT
eblip-30291	310	10	.	.	PUNCT
eblip-30291	311	1	pandemic	pandemic	ADJ
eblip-30291	311	2	chat	chat	PROPN
eblip-30291	311	3	:	:	PUNCT
eblip-30291	311	4	a	a	DET
eblip-30291	311	5	comparison	comparison	NOUN
eblip-30291	311	6	of	of	ADP
eblip-30291	311	7	pandemic	pandemic	ADJ
eblip-30291	311	8	-	-	PUNCT
eblip-30291	311	9	era	era	NOUN
eblip-30291	311	10	and	and	CCONJ
eblip-30291	311	11	pre	pre	ADJ
eblip-30291	311	12	-	-	ADJ
eblip-30291	311	13	pandemic	pandemic	ADJ
eblip-30291	311	14	online	online	ADJ
eblip-30291	311	15	chat	chat	VERB
eblip-30291	311	16	questions	question	NOUN
eblip-30291	311	17	at	at	ADP
eblip-30291	311	18	the	the	DET
eblip-30291	311	19	university	university	PROPN
eblip-30291	311	20	of	of	ADP
eblip-30291	311	21	mississippi	mississippi	PROPN
eblip-30291	311	22	libraries	library	NOUN
eblip-30291	311	23	.	.	PUNCT
eblip-30291	312	1	internet	internet	NOUN
eblip-30291	312	2	reference	reference	NOUN
eblip-30291	312	3	services	service	NOUN
eblip-30291	312	4	quarterly	quarterly	ADV
eblip-30291	312	5	,	,	PUNCT
eblip-30291	312	6	27(1	27(1	NUM
eblip-30291	312	7	)	)	PUNCT
eblip-30291	312	8	,	,	PUNCT
eblip-30291	312	9	25	25	NUM
eblip-30291	312	10	-	-	SYM
eblip-30291	312	11	36	36	NUM
eblip-30291	312	12	.	.	PUNCT
eblip-30291	313	1	https://doi.org/10.1080/10875301.2022.2117757	https://doi.org/10.1080/10875301.2022.2117757	PROPN
eblip-30291	313	2	  	  	SPACE
eblip-30291	313	3	world	world	PROPN
eblip-30291	313	4	health	health	NOUN
eblip-30291	313	5	organization	organization	NOUN
eblip-30291	313	6	.	.	PUNCT
eblip-30291	314	1	(	(	PUNCT
eblip-30291	314	2	2023	2023	NUM
eblip-30291	314	3	)	)	PUNCT
eblip-30291	314	4	.	.	PUNCT
eblip-30291	315	1	coronavirus	coronavirus	NOUN
eblip-30291	315	2	disease	disease	NOUN
eblip-30291	315	3	:	:	PUNCT
eblip-30291	315	4	covid-19	covid-19	PROPN
eblip-30291	315	5	pandemic	pandemic	NOUN
eblip-30291	315	6	.	.	PUNCT
eblip-30291	316	1	https://www.who.int/europe/emergencies/situations/covid-19	https://www.who.int/europe/emergencies/situations/covid-19	ADV
eblip-30291	316	2	  	  	SPACE