id sid tid token lemma pos eblip-30426 1 1 evidence evidence NOUN eblip-30426 1 2 summary summary NOUN eblip-30426 1 3     SPACE eblip-30426 1 4 differences difference NOUN eblip-30426 1 5 between between ADP eblip-30426 1 6 the the DET eblip-30426 1 7 perception perception NOUN eblip-30426 1 8 and and CCONJ eblip-30426 1 9 use use NOUN eblip-30426 1 10 of of ADP eblip-30426 1 11 virtual virtual ADJ eblip-30426 1 12 reference reference NOUN eblip-30426 1 13 services service NOUN eblip-30426 1 14 for for ADP eblip-30426 1 15 complex complex ADJ eblip-30426 1 16 questions question NOUN eblip-30426 1 17     SPACE eblip-30426 1 18 a a DET eblip-30426 1 19 review review NOUN eblip-30426 1 20 of of ADP eblip-30426 1 21 : : PUNCT eblip-30426 1 22 mawhinney mawhinney NOUN eblip-30426 1 23 , , PUNCT eblip-30426 1 24 t. t. PROPN eblip-30426 1 25 , , PUNCT eblip-30426 1 26 & & CCONJ eblip-30426 1 27 hervieux hervieux PROPN eblip-30426 1 28 , , PUNCT eblip-30426 1 29 s. s. PROPN eblip-30426 1 30 ( ( PUNCT eblip-30426 1 31 2022 2022 NUM eblip-30426 1 32 ) ) PUNCT eblip-30426 1 33 . . PUNCT eblip-30426 2 1 dissonance dissonance NOUN eblip-30426 2 2 between between ADP eblip-30426 2 3 perceptions perception NOUN eblip-30426 2 4 and and CCONJ eblip-30426 2 5 use use NOUN eblip-30426 2 6 of of ADP eblip-30426 2 7 virtual virtual ADJ eblip-30426 2 8 reference reference NOUN eblip-30426 2 9 methods method NOUN eblip-30426 2 10 . . PUNCT eblip-30426 2 11     SPACE eblip-30426 2 12 college college PROPN eblip-30426 2 13 & & CCONJ eblip-30426 2 14 research research NOUN eblip-30426 2 15 libraries library NOUN eblip-30426 2 16 , , PUNCT eblip-30426 2 17     SPACE eblip-30426 2 18 83(3 83(3 NUM eblip-30426 2 19 ) ) PUNCT eblip-30426 2 20 , , PUNCT eblip-30426 2 21 503–525 503–525 NUM eblip-30426 2 22 . . PUNCT eblip-30426 2 23     SPACE eblip-30426 2 24 https://doi.org/10.5860/crl.83.3.503 https://doi.org/10.5860/crl.83.3.503 PROPN eblip-30426 2 25           SPACE eblip-30426 2 26 reviewed review VERB eblip-30426 2 27 by by ADP eblip-30426 2 28 : : PUNCT eblip-30426 2 29 kathy kathy PROPN eblip-30426 2 30 grams grams PROPN eblip-30426 2 31 associate associate NOUN eblip-30426 2 32 professor professor NOUN eblip-30426 2 33 of of ADP eblip-30426 2 34 pharmacy pharmacy NOUN eblip-30426 2 35 practice practice NOUN eblip-30426 2 36 massachusetts massachusetts PROPN eblip-30426 2 37 college college PROPN eblip-30426 2 38 of of ADP eblip-30426 2 39 pharmacy pharmacy NOUN eblip-30426 2 40 and and CCONJ eblip-30426 2 41 health health PROPN eblip-30426 2 42 sciences sciences PROPN eblip-30426 2 43 boston boston PROPN eblip-30426 2 44 , , PUNCT eblip-30426 2 45 massachusetts massachusetts PROPN eblip-30426 2 46 , , PUNCT eblip-30426 2 47 united united PROPN eblip-30426 2 48 states states PROPN eblip-30426 2 49 of of ADP eblip-30426 2 50 america america PROPN eblip-30426 2 51 email email NOUN eblip-30426 2 52 : : PUNCT eblip-30426 2 53 kathy.grams@mcphs.edu kathy.grams@mcphs.edu PROPN eblip-30426 2 54     SPACE eblip-30426 2 55 received receive VERB eblip-30426 2 56 : : PUNCT eblip-30426 2 57 22 22 NUM eblip-30426 2 58 aug aug NOUN eblip-30426 2 59 . . PROPN eblip-30426 2 60 2023 2023 NUM eblip-30426 2 61                                                                                                                         SPACE eblip-30426 2 62 accepted accept VERB eblip-30426 2 63 : : PUNCT eblip-30426 2 64 11 11 NUM eblip-30426 2 65 nov nov NOUN eblip-30426 2 66 . . PROPN eblip-30426 2 67 2023 2023 NUM eblip-30426 2 68             SPACE eblip-30426 2 69 2023 2023 NUM eblip-30426 2 70 grams gram NOUN eblip-30426 2 71 . . PUNCT eblip-30426 3 1 this this PRON eblip-30426 3 2 is be AUX eblip-30426 3 3 an an DET eblip-30426 3 4 open open ADJ eblip-30426 3 5 access access NOUN eblip-30426 3 6 article article NOUN eblip-30426 3 7 distributed distribute VERB eblip-30426 3 8 under under ADP eblip-30426 3 9 the the DET eblip-30426 3 10 terms term NOUN eblip-30426 3 11 of of ADP eblip-30426 3 12 the the DET eblip-30426 3 13 creative creative ADJ eblip-30426 3 14 commons‐attribution‐noncommercial‐share commons‐attribution‐noncommercial‐share NOUN eblip-30426 3 15 alike alike ADJ eblip-30426 3 16 license license VERB eblip-30426 3 17 4.0 4.0 NUM eblip-30426 3 18 international international ADJ eblip-30426 3 19 ( ( PUNCT eblip-30426 3 20 http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/ PROPN eblip-30426 3 21 ) ) PUNCT eblip-30426 3 22 , , PUNCT eblip-30426 3 23 which which PRON eblip-30426 3 24 permits permit VERB eblip-30426 3 25 unrestricted unrestricted ADJ eblip-30426 3 26 use use NOUN eblip-30426 3 27 , , PUNCT eblip-30426 3 28 distribution distribution NOUN eblip-30426 3 29 , , PUNCT eblip-30426 3 30 and and CCONJ eblip-30426 3 31 reproduction reproduction NOUN eblip-30426 3 32 in in ADP eblip-30426 3 33 any any DET eblip-30426 3 34 medium medium NOUN eblip-30426 3 35 , , PUNCT eblip-30426 3 36 provided provide VERB eblip-30426 3 37 the the DET eblip-30426 3 38 original original ADJ eblip-30426 3 39 work work NOUN eblip-30426 3 40 is be AUX eblip-30426 3 41 properly properly ADV eblip-30426 3 42 attributed attribute VERB eblip-30426 3 43 , , PUNCT eblip-30426 3 44 not not PART eblip-30426 3 45 used use VERB eblip-30426 3 46 for for ADP eblip-30426 3 47 commercial commercial ADJ eblip-30426 3 48 purposes purpose NOUN eblip-30426 3 49 , , PUNCT eblip-30426 3 50 and and CCONJ eblip-30426 3 51 , , PUNCT eblip-30426 3 52 if if SCONJ eblip-30426 3 53 transformed transform VERB eblip-30426 3 54 , , PUNCT eblip-30426 3 55 the the DET eblip-30426 3 56 resulting result VERB eblip-30426 3 57 work work NOUN eblip-30426 3 58 is be AUX eblip-30426 3 59 redistributed redistribute VERB eblip-30426 3 60 under under ADP eblip-30426 3 61 the the DET eblip-30426 3 62 same same ADJ eblip-30426 3 63 or or CCONJ eblip-30426 3 64 similar similar ADJ eblip-30426 3 65 license license NOUN eblip-30426 3 66 to to ADP eblip-30426 3 67 this this DET eblip-30426 3 68 one one NUM eblip-30426 3 69 . . PUNCT eblip-30426 3 70         SPACE eblip-30426 4 1 doi doi NOUN eblip-30426 4 2 : : PUNCT eblip-30426 4 3 10.18438 10.18438 NUM eblip-30426 4 4 / / SYM eblip-30426 4 5 eblip30426 eblip30426 NOUN eblip-30426 4 6         SPACE eblip-30426 4 7 abstract abstract ADJ eblip-30426 4 8     SPACE eblip-30426 4 9 objective objective NOUN eblip-30426 4 10 – – PUNCT eblip-30426 4 11 to to PART eblip-30426 4 12 investigate investigate VERB eblip-30426 4 13 the the DET eblip-30426 4 14 differences difference NOUN eblip-30426 4 15 that that PRON eblip-30426 4 16 exist exist VERB eblip-30426 4 17 between between ADP eblip-30426 4 18 the the DET eblip-30426 4 19 users user NOUN eblip-30426 4 20 ’ ’ PART eblip-30426 4 21 perception perception NOUN eblip-30426 4 22 of of ADP eblip-30426 4 23 virtual virtual ADJ eblip-30426 4 24 reference reference NOUN eblip-30426 4 25 tools tool NOUN eblip-30426 4 26 ( ( PUNCT eblip-30426 4 27 chat chat NOUN eblip-30426 4 28 , , PUNCT eblip-30426 4 29 email email NOUN eblip-30426 4 30 , , PUNCT eblip-30426 4 31 and and CCONJ eblip-30426 4 32 texting texting NOUN eblip-30426 4 33 ) ) PUNCT eblip-30426 4 34 and and CCONJ eblip-30426 4 35 how how SCONJ eblip-30426 4 36 these these DET eblip-30426 4 37 virtual virtual ADJ eblip-30426 4 38 reference reference NOUN eblip-30426 4 39 tools tool NOUN eblip-30426 4 40 are be AUX eblip-30426 4 41 used use VERB eblip-30426 4 42 . . PUNCT eblip-30426 4 43     SPACE eblip-30426 5 1 design design NOUN eblip-30426 5 2 – – PUNCT eblip-30426 5 3 multimodal multimodal NOUN eblip-30426 5 4 research research NOUN eblip-30426 5 5 that that PRON eblip-30426 5 6 includes include VERB eblip-30426 5 7 a a DET eblip-30426 5 8 descriptive descriptive ADJ eblip-30426 5 9 summary summary NOUN eblip-30426 5 10 of of ADP eblip-30426 5 11 user user NOUN eblip-30426 5 12 perspectives perspective NOUN eblip-30426 5 13 of of ADP eblip-30426 5 14 virtual virtual ADJ eblip-30426 5 15 reference reference NOUN eblip-30426 5 16 tools tool NOUN eblip-30426 5 17 and and CCONJ eblip-30426 5 18 a a DET eblip-30426 5 19 descriptive descriptive ADJ eblip-30426 5 20 and and CCONJ eblip-30426 5 21 correlation correlation NOUN eblip-30426 5 22 analysis analysis NOUN eblip-30426 5 23 of of ADP eblip-30426 5 24 question question NOUN eblip-30426 5 25 categories category NOUN eblip-30426 5 26 ( ( PUNCT eblip-30426 5 27 complexity complexity NOUN eblip-30426 5 28 , , PUNCT eblip-30426 5 29 reference reference NOUN eblip-30426 5 30 interview interview NOUN eblip-30426 5 31 , , PUNCT eblip-30426 5 32 question question NOUN eblip-30426 5 33 category category NOUN eblip-30426 5 34 , , PUNCT eblip-30426 5 35 and and CCONJ eblip-30426 5 36 instruction instruction NOUN eblip-30426 5 37 ) ) PUNCT eblip-30426 5 38 compared compare VERB eblip-30426 5 39 to to ADP eblip-30426 5 40 the the DET eblip-30426 5 41 type type NOUN eblip-30426 5 42 of of ADP eblip-30426 5 43 virtual virtual ADJ eblip-30426 5 44 reference reference NOUN eblip-30426 5 45 . . PUNCT eblip-30426 5 46     SPACE eblip-30426 6 1 setting set VERB eblip-30426 6 2 – – PUNCT eblip-30426 6 3 a a DET eblip-30426 6 4 large large ADJ eblip-30426 6 5 university university NOUN eblip-30426 6 6 library library NOUN eblip-30426 6 7 in in ADP eblip-30426 6 8 montréal montréal PROPN eblip-30426 6 9 , , PUNCT eblip-30426 6 10 québec québec PROPN eblip-30426 6 11 , , PUNCT eblip-30426 6 12 canada canada PROPN eblip-30426 6 13 . . PUNCT eblip-30426 6 14     SPACE eblip-30426 6 15 subjects subject NOUN eblip-30426 6 16 – – PUNCT eblip-30426 6 17 a a DET eblip-30426 6 18 summary summary NOUN eblip-30426 6 19 of of ADP eblip-30426 6 20 in in ADP eblip-30426 6 21 - - PUNCT eblip-30426 6 22 person person NOUN eblip-30426 6 23 interview interview NOUN eblip-30426 6 24 results result NOUN eblip-30426 6 25 from from ADP eblip-30426 6 26 14 14 NUM eblip-30426 6 27 virtual virtual ADJ eblip-30426 6 28 reference reference NOUN eblip-30426 6 29 users user NOUN eblip-30426 6 30 and and CCONJ eblip-30426 6 31 a a DET eblip-30426 6 32 sample sample NOUN eblip-30426 6 33 of of ADP eblip-30426 6 34 chat chat PROPN eblip-30426 6 35 ( ( PUNCT eblip-30426 6 36 250 250 NUM eblip-30426 6 37 ) ) PUNCT eblip-30426 6 38 , , PUNCT eblip-30426 6 39 email email NOUN eblip-30426 6 40 ( ( PUNCT eblip-30426 6 41 250 250 NUM eblip-30426 6 42 ) ) PUNCT eblip-30426 6 43 , , PUNCT eblip-30426 6 44 and and CCONJ eblip-30426 6 45 texting texte VERB eblip-30426 6 46 ( ( PUNCT eblip-30426 6 47 250 250 NUM eblip-30426 6 48 ) ) PUNCT eblip-30426 6 49 transcripts transcript NOUN eblip-30426 6 50 . . PUNCT eblip-30426 6 51     SPACE eblip-30426 7 1 methods method NOUN eblip-30426 7 2 – – PUNCT eblip-30426 7 3 the the DET eblip-30426 7 4 authors author NOUN eblip-30426 7 5 describe describe VERB eblip-30426 7 6 their their PRON eblip-30426 7 7 research research NOUN eblip-30426 7 8 as as ADP eblip-30426 7 9 part part NOUN eblip-30426 7 10 of of ADP eblip-30426 7 11 a a DET eblip-30426 7 12 larger large ADJ eblip-30426 7 13 project project NOUN eblip-30426 7 14 . . PUNCT eblip-30426 8 1 in in ADP eblip-30426 8 2 phase phase NOUN eblip-30426 8 3 one one NUM eblip-30426 8 4 , , PUNCT eblip-30426 8 5 which which PRON eblip-30426 8 6 was be AUX eblip-30426 8 7 published publish VERB eblip-30426 8 8 in in ADP eblip-30426 8 9 a a DET eblip-30426 8 10 previous previous ADJ eblip-30426 8 11 report,1 report,1 NOUN eblip-30426 8 12 the the DET eblip-30426 8 13 first first ADJ eblip-30426 8 14 author author NOUN eblip-30426 8 15 interviewed interview VERB eblip-30426 8 16 14 14 NUM eblip-30426 8 17 users user NOUN eblip-30426 8 18 and and CCONJ eblip-30426 8 19 collected collect VERB eblip-30426 8 20 their their PRON eblip-30426 8 21 preferences preference NOUN eblip-30426 8 22 among among ADP eblip-30426 8 23 virtual virtual ADJ eblip-30426 8 24 reference reference NOUN eblip-30426 8 25 tools tool NOUN eblip-30426 8 26 and and CCONJ eblip-30426 8 27 factors factor NOUN eblip-30426 8 28 that that PRON eblip-30426 8 29 impacted impact VERB eblip-30426 8 30 their their PRON eblip-30426 8 31 use use NOUN eblip-30426 8 32 . . PUNCT eblip-30426 9 1 participants participant NOUN eblip-30426 9 2 were be AUX eblip-30426 9 3 interviewed interview VERB eblip-30426 9 4 in in ADP eblip-30426 9 5 fall fall NOUN eblip-30426 9 6 2019 2019 NUM eblip-30426 9 7 . . PUNCT eblip-30426 10 1 they they PRON eblip-30426 10 2 were be AUX eblip-30426 10 3 eligible eligible ADJ eblip-30426 10 4 if if SCONJ eblip-30426 10 5 they they PRON eblip-30426 10 6 used use VERB eblip-30426 10 7 one one NUM eblip-30426 10 8 or or CCONJ eblip-30426 10 9 more more ADV eblip-30426 10 10 virtual virtual ADJ eblip-30426 10 11 methods method NOUN eblip-30426 10 12 . . PUNCT eblip-30426 11 1 in in ADP eblip-30426 11 2 phase phase NOUN eblip-30426 11 3 two two NUM eblip-30426 11 4 , , PUNCT eblip-30426 11 5 the the DET eblip-30426 11 6 users user NOUN eblip-30426 11 7 ’ ’ PART eblip-30426 11 8 perceptions perception NOUN eblip-30426 11 9 among among ADP eblip-30426 11 10 virtual virtual ADJ eblip-30426 11 11 reference reference NOUN eblip-30426 11 12 tools tool NOUN eblip-30426 11 13 were be AUX eblip-30426 11 14 compared compare VERB eblip-30426 11 15 to to ADP eblip-30426 11 16 the the DET eblip-30426 11 17 analysis analysis NOUN eblip-30426 11 18 of of ADP eblip-30426 11 19 question question NOUN eblip-30426 11 20 complexity complexity NOUN eblip-30426 11 21 in in ADP eblip-30426 11 22 a a DET eblip-30426 11 23 sample sample NOUN eblip-30426 11 24 of of ADP eblip-30426 11 25 chat chat PROPN eblip-30426 11 26 , , PUNCT eblip-30426 11 27 email email NOUN eblip-30426 11 28 , , PUNCT eblip-30426 11 29 and and CCONJ eblip-30426 11 30 texting texte VERB eblip-30426 11 31 transcripts transcript NOUN eblip-30426 11 32 . . PUNCT eblip-30426 12 1 transcripts transcript NOUN eblip-30426 12 2 were be AUX eblip-30426 12 3 collected collect VERB eblip-30426 12 4 from from ADP eblip-30426 12 5 january january PROPN eblip-30426 12 6 1 1 NUM eblip-30426 12 7 , , PUNCT eblip-30426 12 8 2018 2018 NUM eblip-30426 12 9 , , PUNCT eblip-30426 12 10 to to ADP eblip-30426 12 11 december december PROPN eblip-30426 12 12 31 31 NUM eblip-30426 12 13 , , PUNCT eblip-30426 12 14 2019 2019 NUM eblip-30426 12 15 . . PUNCT eblip-30426 13 1 text text NOUN eblip-30426 13 2 conversations conversation NOUN eblip-30426 13 3 were be AUX eblip-30426 13 4 grouped group VERB eblip-30426 13 5 as as ADP eblip-30426 13 6 a a DET eblip-30426 13 7 single single ADJ eblip-30426 13 8 transcript transcript NOUN eblip-30426 13 9 . . PUNCT eblip-30426 14 1 a a DET eblip-30426 14 2 total total NOUN eblip-30426 14 3 of of ADP eblip-30426 14 4 250 250 NUM eblip-30426 14 5 texts text NOUN eblip-30426 14 6 were be AUX eblip-30426 14 7 collected collect VERB eblip-30426 14 8 and and CCONJ eblip-30426 14 9 were be AUX eblip-30426 14 10 matched match VERB eblip-30426 14 11 in in ADP eblip-30426 14 12 number number NOUN eblip-30426 14 13 with with ADP eblip-30426 14 14 a a DET eblip-30426 14 15 random random ADJ eblip-30426 14 16 sample sample NOUN eblip-30426 14 17 of of ADP eblip-30426 14 18 chat chat NOUN eblip-30426 14 19 and and CCONJ eblip-30426 14 20 email email NOUN eblip-30426 14 21 transcripts transcript NOUN eblip-30426 14 22 ; ; PUNCT eblip-30426 14 23 750 750 NUM eblip-30426 14 24 transcripts transcript NOUN eblip-30426 14 25 were be AUX eblip-30426 14 26 analyzed analyze VERB eblip-30426 14 27 . . PUNCT eblip-30426 15 1 the the DET eblip-30426 15 2 transcripts transcript NOUN eblip-30426 15 3 were be AUX eblip-30426 15 4 coded code VERB eblip-30426 15 5 by by ADP eblip-30426 15 6 question question NOUN eblip-30426 15 7 type type NOUN eblip-30426 15 8 , , PUNCT eblip-30426 15 9 question question NOUN eblip-30426 15 10 complexity complexity NOUN eblip-30426 15 11 , , PUNCT eblip-30426 15 12 and and CCONJ eblip-30426 15 13 the the DET eblip-30426 15 14 presence presence NOUN eblip-30426 15 15 of of ADP eblip-30426 15 16 reference reference NOUN eblip-30426 15 17 interviews interview NOUN eblip-30426 15 18 and and CCONJ eblip-30426 15 19 instruction instruction NOUN eblip-30426 15 20 . . PUNCT eblip-30426 16 1 the the DET eblip-30426 16 2 read read NOUN eblip-30426 16 3 scale scale NOUN eblip-30426 16 4 was be AUX eblip-30426 16 5 used use VERB eblip-30426 16 6 to to PART eblip-30426 16 7 categorize categorize VERB eblip-30426 16 8 questions question NOUN eblip-30426 16 9 by by ADP eblip-30426 16 10 complexity complexity NOUN eblip-30426 16 11 and and CCONJ eblip-30426 16 12 read read VERB eblip-30426 16 13 3 3 NUM eblip-30426 16 14 and and CCONJ eblip-30426 16 15 above above ADV eblip-30426 16 16 were be AUX eblip-30426 16 17 deemed deem VERB eblip-30426 16 18 to to PART eblip-30426 16 19 be be AUX eblip-30426 16 20 complex complex ADJ eblip-30426 16 21 . . PUNCT eblip-30426 17 1 a a DET eblip-30426 17 2 codebook codebook NOUN eblip-30426 17 3 was be AUX eblip-30426 17 4 used use VERB eblip-30426 17 5 for for ADP eblip-30426 17 6 consistency consistency NOUN eblip-30426 17 7 and and CCONJ eblip-30426 17 8 intercoder intercoder NOUN eblip-30426 17 9 reliability reliability NOUN eblip-30426 17 10 . . PUNCT eblip-30426 18 1 a a DET eblip-30426 18 2 random random ADJ eblip-30426 18 3 10 10 NUM eblip-30426 18 4 % % NOUN eblip-30426 18 5 of of ADP eblip-30426 18 6 transcripts transcript NOUN eblip-30426 18 7 were be AUX eblip-30426 18 8 coded code VERB eblip-30426 18 9 by by ADP eblip-30426 18 10 both both DET eblip-30426 18 11 authors author NOUN eblip-30426 18 12 with with ADP eblip-30426 18 13 an an DET eblip-30426 18 14 agreement agreement NOUN eblip-30426 18 15 of of ADP eblip-30426 18 16 84 84 NUM eblip-30426 18 17 % % NOUN eblip-30426 18 18 . . PUNCT eblip-30426 19 1 after after ADP eblip-30426 19 2 discussion discussion NOUN eblip-30426 19 3 , , PUNCT eblip-30426 19 4 agreement agreement NOUN eblip-30426 19 5 reached reach VERB eblip-30426 19 6 100 100 NUM eblip-30426 19 7 % % NOUN eblip-30426 19 8 . . PUNCT eblip-30426 20 1 the the DET eblip-30426 20 2 remaining remain VERB eblip-30426 20 3 90 90 NUM eblip-30426 20 4 % % NOUN eblip-30426 20 5 of of ADP eblip-30426 20 6 the the DET eblip-30426 20 7 transcripts transcript NOUN eblip-30426 20 8 were be AUX eblip-30426 20 9 coded code VERB eblip-30426 20 10 by by ADP eblip-30426 20 11 the the DET eblip-30426 20 12 first first ADJ eblip-30426 20 13 author author NOUN eblip-30426 20 14 . . PUNCT eblip-30426 21 1 the the DET eblip-30426 21 2 chi chi ADJ eblip-30426 21 3 - - PUNCT eblip-30426 21 4 square square ADJ eblip-30426 21 5 test test NOUN eblip-30426 21 6 of of ADP eblip-30426 21 7 independence independence NOUN eblip-30426 21 8 ( ( PUNCT eblip-30426 21 9 x2 x2 PROPN eblip-30426 21 10 ) ) PUNCT eblip-30426 21 11 was be AUX eblip-30426 21 12 used use VERB eblip-30426 21 13 to to PART eblip-30426 21 14 determine determine VERB eblip-30426 21 15 if if SCONJ eblip-30426 21 16 there there PRON eblip-30426 21 17 was be VERB eblip-30426 21 18 a a DET eblip-30426 21 19 difference difference NOUN eblip-30426 21 20 in in ADP eblip-30426 21 21 the the DET eblip-30426 21 22 frequency frequency NOUN eblip-30426 21 23 of of ADP eblip-30426 21 24 the the DET eblip-30426 21 25 delivery delivery NOUN eblip-30426 21 26 method method NOUN eblip-30426 21 27 in in ADP eblip-30426 21 28 the the DET eblip-30426 21 29 categories category NOUN eblip-30426 21 30 analyzed analyze VERB eblip-30426 21 31 . . PUNCT eblip-30426 22 1 cramer cramer PROPN eblip-30426 22 2 ’s ’s PART eblip-30426 22 3 v v NOUN eblip-30426 22 4 was be AUX eblip-30426 22 5 used use VERB eblip-30426 22 6 to to PART eblip-30426 22 7 determine determine VERB eblip-30426 22 8 the the DET eblip-30426 22 9 strength strength NOUN eblip-30426 22 10 of of ADP eblip-30426 22 11 associations association NOUN eblip-30426 22 12 . . PUNCT eblip-30426 22 13     SPACE eblip-30426 23 1 main main ADJ eblip-30426 23 2 results result NOUN eblip-30426 23 3 – – PUNCT eblip-30426 23 4 the the DET eblip-30426 23 5 authors author NOUN eblip-30426 23 6 state state VERB eblip-30426 23 7 the the DET eblip-30426 23 8 main main ADJ eblip-30426 23 9 findings finding NOUN eblip-30426 23 10 signify signify VERB eblip-30426 23 11 “ " PUNCT eblip-30426 23 12 dissonance dissonance NOUN eblip-30426 23 13 between between ADP eblip-30426 23 14 users user NOUN eblip-30426 23 15 ’ ’ PART eblip-30426 23 16 perceptions perception NOUN eblip-30426 23 17 of of ADP eblip-30426 23 18 virtual virtual ADJ eblip-30426 23 19 reference reference NOUN eblip-30426 23 20 methods method NOUN eblip-30426 23 21 and and CCONJ eblip-30426 23 22 how how SCONJ eblip-30426 23 23 they they PRON eblip-30426 23 24 actually actually ADV eblip-30426 23 25 use use VERB eblip-30426 23 26 them they PRON eblip-30426 23 27 . . PUNCT eblip-30426 23 28 ” " PUNCT eblip-30426 24 1 results result NOUN eblip-30426 24 2 from from ADP eblip-30426 24 3 the the DET eblip-30426 24 4 user user NOUN eblip-30426 24 5 interviews interview NOUN eblip-30426 24 6 suggest suggest VERB eblip-30426 24 7 that that SCONJ eblip-30426 24 8 participants participant NOUN eblip-30426 24 9 felt feel VERB eblip-30426 24 10 that that SCONJ eblip-30426 24 11 chat chat NOUN eblip-30426 24 12 and and CCONJ eblip-30426 24 13 texts text NOUN eblip-30426 24 14 should should AUX eblip-30426 24 15 be be AUX eblip-30426 24 16 used use VERB eblip-30426 24 17 for for ADP eblip-30426 24 18 basic basic ADJ eblip-30426 24 19 questions question NOUN eblip-30426 24 20 and and CCONJ eblip-30426 24 21 that that DET eblip-30426 24 22 email email NOUN eblip-30426 24 23 be be AUX eblip-30426 24 24 used use VERB eblip-30426 24 25 for for ADP eblip-30426 24 26 more more ADJ eblip-30426 24 27 complex complex ADJ eblip-30426 24 28 ones one NOUN eblip-30426 24 29 . . PUNCT eblip-30426 25 1 they they PRON eblip-30426 25 2 appreciated appreciate VERB eblip-30426 25 3 the the DET eblip-30426 25 4 quick quick ADJ eblip-30426 25 5 answer answer NOUN eblip-30426 25 6 from from ADP eblip-30426 25 7 text text NOUN eblip-30426 25 8 for for ADP eblip-30426 25 9 things thing NOUN eblip-30426 25 10 such such ADJ eblip-30426 25 11 as as ADP eblip-30426 25 12 library library ADJ eblip-30426 25 13 hours hour NOUN eblip-30426 25 14 , , PUNCT eblip-30426 25 15 and and CCONJ eblip-30426 25 16 the the DET eblip-30426 25 17 back back ADJ eblip-30426 25 18 - - PUNCT eblip-30426 25 19 and and CCONJ eblip-30426 25 20 - - PUNCT eblip-30426 25 21 forth forth NOUN eblip-30426 25 22 nature nature NOUN eblip-30426 25 23 of of ADP eblip-30426 25 24 the the DET eblip-30426 25 25 chat chat NOUN eblip-30426 25 26 for for ADP eblip-30426 25 27 step step NOUN eblip-30426 25 28 - - PUNCT eblip-30426 25 29 by by ADP eblip-30426 25 30 - - PUNCT eblip-30426 25 31 step step NOUN eblip-30426 25 32 instruction instruction NOUN eblip-30426 25 33 but but CCONJ eblip-30426 25 34 did do AUX eblip-30426 25 35 not not PART eblip-30426 25 36 believe believe VERB eblip-30426 25 37 these these PRON eblip-30426 25 38 were be AUX eblip-30426 25 39 suited suit VERB eblip-30426 25 40 for for ADP eblip-30426 25 41 complex complex ADJ eblip-30426 25 42 questions question NOUN eblip-30426 25 43 . . PUNCT eblip-30426 26 1 participants participant NOUN eblip-30426 26 2 expressed express VERB eblip-30426 26 3 that that SCONJ eblip-30426 26 4 an an DET eblip-30426 26 5 email email NOUN eblip-30426 26 6 to to ADP eblip-30426 26 7 the the DET eblip-30426 26 8 library library NOUN eblip-30426 26 9 liaison liaison NOUN eblip-30426 26 10 rather rather ADV eblip-30426 26 11 than than ADP eblip-30426 26 12 the the DET eblip-30426 26 13 library library NOUN eblip-30426 26 14 general general ADJ eblip-30426 26 15 email email NOUN eblip-30426 26 16 is be AUX eblip-30426 26 17 the the DET eblip-30426 26 18 best good ADJ eblip-30426 26 19 for for ADP eblip-30426 26 20 research research NOUN eblip-30426 26 21 questions question NOUN eblip-30426 26 22 . . PUNCT eblip-30426 27 1 of of ADP eblip-30426 27 2 note note NOUN eblip-30426 27 3 , , PUNCT eblip-30426 27 4 library library ADJ eblip-30426 27 5 liaison liaison NOUN eblip-30426 27 6 emails email NOUN eblip-30426 27 7 were be AUX eblip-30426 27 8 not not PART eblip-30426 27 9 collected collect VERB eblip-30426 27 10 as as ADP eblip-30426 27 11 part part NOUN eblip-30426 27 12 of of ADP eblip-30426 27 13 the the DET eblip-30426 27 14 virtual virtual ADJ eblip-30426 27 15 reference reference NOUN eblip-30426 27 16 tools tool NOUN eblip-30426 27 17 for for ADP eblip-30426 27 18 this this DET eblip-30426 27 19 research research NOUN eblip-30426 27 20 project project NOUN eblip-30426 27 21 . . PUNCT eblip-30426 28 1 the the DET eblip-30426 28 2 results result NOUN eblip-30426 28 3 from from ADP eblip-30426 28 4 the the DET eblip-30426 28 5 transcript transcript NOUN eblip-30426 28 6 evaluation evaluation NOUN eblip-30426 28 7 revealed reveal VERB eblip-30426 28 8 that that SCONJ eblip-30426 28 9 chat chat VERB eblip-30426 28 10 interactions interaction NOUN eblip-30426 28 11 were be AUX eblip-30426 28 12 used use VERB eblip-30426 28 13 for for ADP eblip-30426 28 14 complex complex ADJ eblip-30426 28 15 questions question NOUN eblip-30426 28 16 as as SCONJ eblip-30426 28 17 reflected reflect VERB eblip-30426 28 18 by by ADP eblip-30426 28 19 the the DET eblip-30426 28 20 read read ADJ eblip-30426 28 21 scale scale NOUN eblip-30426 28 22 rating rating NOUN eblip-30426 28 23 . . PUNCT eblip-30426 29 1 questions question NOUN eblip-30426 29 2 were be AUX eblip-30426 29 3 categorized categorize VERB eblip-30426 29 4 from from ADP eblip-30426 29 5 read read NOUN eblip-30426 29 6 1 1 NUM eblip-30426 29 7 ( ( PUNCT eblip-30426 29 8 requiring require VERB eblip-30426 29 9 the the DET eblip-30426 29 10 least least ADJ eblip-30426 29 11 amount amount NOUN eblip-30426 29 12 of of ADP eblip-30426 29 13 effort effort NOUN eblip-30426 29 14 ) ) PUNCT eblip-30426 29 15 to to PART eblip-30426 29 16 read read VERB eblip-30426 29 17 5 5 NUM eblip-30426 29 18 ( ( PUNCT eblip-30426 29 19 requiring require VERB eblip-30426 29 20 considerable considerable ADJ eblip-30426 29 21 effort effort NOUN eblip-30426 29 22 and and CCONJ eblip-30426 29 23 time time NOUN eblip-30426 29 24 ) ) PUNCT eblip-30426 29 25 with with ADP eblip-30426 29 26 the the DET eblip-30426 29 27 following follow VERB eblip-30426 29 28 results result NOUN eblip-30426 29 29 : : PUNCT eblip-30426 29 30 read read VERB eblip-30426 29 31 1 1 NUM eblip-30426 29 32 0 0 NUM eblip-30426 29 33 % % NOUN eblip-30426 29 34 chat chat NOUN eblip-30426 29 35 , , PUNCT eblip-30426 29 36 0 0 NUM eblip-30426 29 37 % % NOUN eblip-30426 29 38 email email NOUN eblip-30426 29 39 , , PUNCT eblip-30426 29 40 13 13 NUM eblip-30426 29 41 % % NOUN eblip-30426 29 42 text text NOUN eblip-30426 29 43 ; ; PUNCT eblip-30426 29 44 read read VERB eblip-30426 29 45 2 2 NUM eblip-30426 29 46 4 4 NUM eblip-30426 29 47 % % NOUN eblip-30426 29 48 chat chat NOUN eblip-30426 29 49 , , PUNCT eblip-30426 29 50 8 8 NUM eblip-30426 29 51 % % NOUN eblip-30426 29 52 email email NOUN eblip-30426 29 53 , , PUNCT eblip-30426 29 54 43 43 NUM eblip-30426 29 55 % % NOUN eblip-30426 29 56 text text NOUN eblip-30426 29 57 ; ; PUNCT eblip-30426 29 58 read read VERB eblip-30426 29 59 3 3 NUM eblip-30426 29 60 72 72 NUM eblip-30426 29 61 % % NOUN eblip-30426 29 62 chat chat NOUN eblip-30426 29 63 , , PUNCT eblip-30426 29 64 75 75 NUM eblip-30426 29 65 % % NOUN eblip-30426 29 66 email email NOUN eblip-30426 29 67 , , PUNCT eblip-30426 29 68 38 38 NUM eblip-30426 29 69 % % NOUN eblip-30426 29 70 text text NOUN eblip-30426 29 71 ; ; PUNCT eblip-30426 29 72 read read VERB eblip-30426 29 73 4 4 NUM eblip-30426 29 74 20 20 NUM eblip-30426 29 75 % % NOUN eblip-30426 29 76 chat chat NOUN eblip-30426 29 77 , , PUNCT eblip-30426 29 78 15 15 NUM eblip-30426 29 79 % % NOUN eblip-30426 29 80 email email NOUN eblip-30426 29 81 , , PUNCT eblip-30426 29 82 6 6 NUM eblip-30426 29 83 % % NOUN eblip-30426 29 84 text text NOUN eblip-30426 29 85 ; ; PUNCT eblip-30426 29 86 and and CCONJ eblip-30426 29 87 read read VERB eblip-30426 29 88 5 5 NUM eblip-30426 29 89 4 4 NUM eblip-30426 29 90 % % NOUN eblip-30426 29 91 chat chat NOUN eblip-30426 29 92 , , PUNCT eblip-30426 29 93 2 2 NUM eblip-30426 29 94 % % NOUN eblip-30426 29 95 email email NOUN eblip-30426 29 96 , , PUNCT eblip-30426 29 97 0 0 NUM eblip-30426 29 98 % % NOUN eblip-30426 29 99 text text NOUN eblip-30426 29 100 . . PUNCT eblip-30426 30 1 the the DET eblip-30426 30 2 authors author NOUN eblip-30426 30 3 demonstrated demonstrate VERB eblip-30426 30 4 a a DET eblip-30426 30 5 moderate moderate ADJ eblip-30426 30 6 strength strength NOUN eblip-30426 30 7 of of ADP eblip-30426 30 8 association association NOUN eblip-30426 30 9 between between ADP eblip-30426 30 10 the the DET eblip-30426 30 11 delivery delivery NOUN eblip-30426 30 12 method method NOUN eblip-30426 30 13 and and CCONJ eblip-30426 30 14 the the DET eblip-30426 30 15 read read ADJ eblip-30426 30 16 scale scale NOUN eblip-30426 30 17 ( ( PUNCT eblip-30426 30 18 v=0.41 v=0.41 NOUN eblip-30426 30 19 ) ) PUNCT eblip-30426 30 20 , , PUNCT eblip-30426 30 21 reference reference NOUN eblip-30426 30 22 interview interview NOUN eblip-30426 30 23 ( ( PUNCT eblip-30426 30 24 v=0.43 v=0.43 NOUN eblip-30426 30 25 ) ) PUNCT eblip-30426 30 26 , , PUNCT eblip-30426 30 27 question question NOUN eblip-30426 30 28 category category NOUN eblip-30426 30 29 ( ( PUNCT eblip-30426 30 30 v=0.34 v=0.34 NOUN eblip-30426 30 31 ) ) PUNCT eblip-30426 30 32 , , PUNCT eblip-30426 30 33 and and CCONJ eblip-30426 30 34 instruction instruction NOUN eblip-30426 30 35 ( ( PUNCT eblip-30426 30 36 v=0.21 v=0.21 NOUN eblip-30426 30 37 ) ) PUNCT eblip-30426 30 38 . . PUNCT eblip-30426 31 1 there there PRON eblip-30426 31 2 were be VERB eblip-30426 31 3 significant significant ADJ eblip-30426 31 4 differences difference NOUN eblip-30426 31 5 between between ADP eblip-30426 31 6 the the DET eblip-30426 31 7 delivery delivery NOUN eblip-30426 31 8 method method NOUN eblip-30426 31 9 and and CCONJ eblip-30426 31 10 complexity complexity NOUN eblip-30426 31 11 , , PUNCT eblip-30426 31 12 p p X eblip-30426 31 13 < < X eblip-30426 31 14 0.001 0.001 NUM eblip-30426 31 15 . . PUNCT eblip-30426 32 1 the the DET eblip-30426 32 2 email email NOUN eblip-30426 32 3 and and CCONJ eblip-30426 32 4 chat chat VERB eblip-30426 32 5 transcripts transcript NOUN eblip-30426 32 6 were be AUX eblip-30426 32 7 more more ADV eblip-30426 32 8 complex complex ADJ eblip-30426 32 9 than than ADP eblip-30426 32 10 text text NOUN eblip-30426 32 11 and and CCONJ eblip-30426 32 12 the the DET eblip-30426 32 13 chat chat NOUN eblip-30426 32 14 transcripts transcript NOUN eblip-30426 32 15 were be AUX eblip-30426 32 16 marginally marginally ADV eblip-30426 32 17 more more ADV eblip-30426 32 18 complex complex ADJ eblip-30426 32 19 than than ADP eblip-30426 32 20 email email NOUN eblip-30426 32 21 . . PUNCT eblip-30426 33 1 chat chat VERB eblip-30426 33 2 transcripts transcript NOUN eblip-30426 33 3 were be AUX eblip-30426 33 4 also also ADV eblip-30426 33 5 more more ADV eblip-30426 33 6 frequent frequent ADJ eblip-30426 33 7 in in ADP eblip-30426 33 8 reference reference NOUN eblip-30426 33 9 and and CCONJ eblip-30426 33 10 instruction instruction NOUN eblip-30426 33 11 categories category NOUN eblip-30426 33 12 , , PUNCT eblip-30426 33 13 p<0.001 p<0.001 ADJ eblip-30426 33 14 . . PUNCT eblip-30426 34 1 the the DET eblip-30426 34 2 types type NOUN eblip-30426 34 3 of of ADP eblip-30426 34 4 questions question NOUN eblip-30426 34 5 were be AUX eblip-30426 34 6 divided divide VERB eblip-30426 34 7 into into ADP eblip-30426 34 8 10 10 NUM eblip-30426 34 9 categories category NOUN eblip-30426 34 10 : : PUNCT eblip-30426 34 11 reference/ reference/ NUM eblip-30426 34 12 research research NOUN eblip-30426 34 13 , , PUNCT eblip-30426 34 14 library library NOUN eblip-30426 34 15 systems system NOUN eblip-30426 34 16 , , PUNCT eblip-30426 34 17 problem problem NOUN eblip-30426 34 18 with with ADP eblip-30426 34 19 access access NOUN eblip-30426 34 20 , , PUNCT eblip-30426 34 21 interlibrary interlibrary ADJ eblip-30426 34 22 loan loan NOUN eblip-30426 34 23 , , PUNCT eblip-30426 34 24 known know VERB eblip-30426 34 25 item item NOUN eblip-30426 34 26 , , PUNCT eblip-30426 34 27 access access NOUN eblip-30426 34 28 policies policy NOUN eblip-30426 34 29 , , PUNCT eblip-30426 34 30 collection collection NOUN eblip-30426 34 31 acquisitions acquisition NOUN eblip-30426 34 32 , , PUNCT eblip-30426 34 33 library library ADJ eblip-30426 34 34 physical physical ADJ eblip-30426 34 35 facilities facility NOUN eblip-30426 34 36 , , PUNCT eblip-30426 34 37 hours hour NOUN eblip-30426 34 38 , , PUNCT eblip-30426 34 39 and and CCONJ eblip-30426 34 40 other other ADJ eblip-30426 34 41 . . PUNCT eblip-30426 35 1 the the DET eblip-30426 35 2 most most ADV eblip-30426 35 3 popular popular ADJ eblip-30426 35 4 question question NOUN eblip-30426 35 5 types type NOUN eblip-30426 35 6 for for ADP eblip-30426 35 7 chat chat NOUN eblip-30426 35 8 transcripts transcript NOUN eblip-30426 35 9 were be AUX eblip-30426 35 10 reference reference NOUN eblip-30426 35 11 / / SYM eblip-30426 35 12 research research NOUN eblip-30426 35 13 questions question NOUN eblip-30426 35 14 ( ( PUNCT eblip-30426 35 15 24 24 NUM eblip-30426 35 16 % % NOUN eblip-30426 35 17 ) ) PUNCT eblip-30426 35 18 , , PUNCT eblip-30426 35 19 library library NOUN eblip-30426 35 20 systems system NOUN eblip-30426 35 21 ( ( PUNCT eblip-30426 35 22 17 17 NUM eblip-30426 35 23 % % NOUN eblip-30426 35 24 ) ) PUNCT eblip-30426 35 25 , , PUNCT eblip-30426 35 26 problem problem NOUN eblip-30426 35 27 with with ADP eblip-30426 35 28 access access NOUN eblip-30426 35 29 to to ADP eblip-30426 35 30 e e NOUN eblip-30426 35 31 - - NOUN eblip-30426 35 32 resources resource NOUN eblip-30426 35 33 ( ( PUNCT eblip-30426 35 34 14 14 NUM eblip-30426 35 35 % % NOUN eblip-30426 35 36 ) ) PUNCT eblip-30426 35 37 , , PUNCT eblip-30426 35 38 interlibrary interlibrary ADJ eblip-30426 35 39 loans loan NOUN eblip-30426 35 40 ( ( PUNCT eblip-30426 35 41 14 14 NUM eblip-30426 35 42 % % NOUN eblip-30426 35 43 ) ) PUNCT eblip-30426 35 44 , , PUNCT eblip-30426 35 45 and and CCONJ eblip-30426 35 46 known known ADJ eblip-30426 35 47 items item NOUN eblip-30426 35 48 ( ( PUNCT eblip-30426 35 49 13 13 NUM eblip-30426 35 50 % % NOUN eblip-30426 35 51 ) ) PUNCT eblip-30426 35 52 . . PUNCT eblip-30426 36 1 the the DET eblip-30426 36 2 most most ADV eblip-30426 36 3 popular popular ADJ eblip-30426 36 4 question question NOUN eblip-30426 36 5 types type NOUN eblip-30426 36 6 for for ADP eblip-30426 36 7 email email NOUN eblip-30426 36 8 were be AUX eblip-30426 36 9 reference reference NOUN eblip-30426 36 10 / / SYM eblip-30426 36 11 research research NOUN eblip-30426 36 12 ( ( PUNCT eblip-30426 36 13 18 18 NUM eblip-30426 36 14 % % NOUN eblip-30426 36 15 ) ) PUNCT eblip-30426 36 16 , , PUNCT eblip-30426 36 17 library library NOUN eblip-30426 36 18 systems system NOUN eblip-30426 36 19 16 16 NUM eblip-30426 36 20 % % NOUN eblip-30426 36 21 ) ) PUNCT eblip-30426 36 22 , , PUNCT eblip-30426 36 23 problem problem NOUN eblip-30426 36 24 with with ADP eblip-30426 36 25 access access NOUN eblip-30426 36 26 ( ( PUNCT eblip-30426 36 27 15 15 NUM eblip-30426 36 28 % % NOUN eblip-30426 36 29 ) ) PUNCT eblip-30426 36 30 , , PUNCT eblip-30426 36 31 and and CCONJ eblip-30426 36 32 access access NOUN eblip-30426 36 33 policies policy NOUN eblip-30426 36 34 ( ( PUNCT eblip-30426 36 35 16 16 NUM eblip-30426 36 36 % % NOUN eblip-30426 36 37 ) ) PUNCT eblip-30426 36 38 . . PUNCT eblip-30426 37 1 the the DET eblip-30426 37 2 most most ADV eblip-30426 37 3 popular popular ADJ eblip-30426 37 4 for for ADP eblip-30426 37 5 text text NOUN eblip-30426 37 6 transcripts transcript NOUN eblip-30426 37 7 were be AUX eblip-30426 37 8 reference/ reference/ NUM eblip-30426 37 9 research research NOUN eblip-30426 37 10 ( ( PUNCT eblip-30426 37 11 15 15 NUM eblip-30426 37 12 % % NOUN eblip-30426 37 13 ) ) PUNCT eblip-30426 37 14 , , PUNCT eblip-30426 37 15 library library NOUN eblip-30426 37 16 systems system NOUN eblip-30426 37 17 ( ( PUNCT eblip-30426 37 18 18 18 NUM eblip-30426 37 19 % % NOUN eblip-30426 37 20 ) ) PUNCT eblip-30426 37 21 , , PUNCT eblip-30426 37 22 library library NOUN eblip-30426 37 23 physical physical ADJ eblip-30426 37 24 facilities facility NOUN eblip-30426 37 25 ( ( PUNCT eblip-30426 37 26 18 18 NUM eblip-30426 37 27 % % NOUN eblip-30426 37 28 ) ) PUNCT eblip-30426 37 29 , , PUNCT eblip-30426 37 30 and and CCONJ eblip-30426 37 31 hours hour NOUN eblip-30426 37 32 ( ( PUNCT eblip-30426 37 33 16 16 NUM eblip-30426 37 34 % % NOUN eblip-30426 37 35 ) ) PUNCT eblip-30426 37 36 . . PUNCT eblip-30426 37 37     SPACE eblip-30426 38 1 conclusion conclusion NOUN eblip-30426 38 2 – – PUNCT eblip-30426 38 3 mawhinney mawhinney NOUN eblip-30426 38 4 and and CCONJ eblip-30426 38 5 hervieux hervieux PROPN eblip-30426 38 6 establish establish VERB eblip-30426 38 7 that that SCONJ eblip-30426 38 8 disagreement disagreement NOUN eblip-30426 38 9 exists exist VERB eblip-30426 38 10 between between ADP eblip-30426 38 11 the the DET eblip-30426 38 12 users user NOUN eblip-30426 38 13 ’ ’ PART eblip-30426 38 14 perception perception NOUN eblip-30426 38 15 of of ADP eblip-30426 38 16 and and CCONJ eblip-30426 38 17 the the DET eblip-30426 38 18 use use NOUN eblip-30426 38 19 of of ADP eblip-30426 38 20 virtual virtual ADJ eblip-30426 38 21 reference reference NOUN eblip-30426 38 22 services service NOUN eblip-30426 38 23 . . PUNCT eblip-30426 39 1 after after ADP eblip-30426 39 2 researching research VERB eblip-30426 39 3 the the DET eblip-30426 39 4 types type NOUN eblip-30426 39 5 of of ADP eblip-30426 39 6 questions question NOUN eblip-30426 39 7 and and CCONJ eblip-30426 39 8 level level NOUN eblip-30426 39 9 of of ADP eblip-30426 39 10 complexity complexity NOUN eblip-30426 39 11 associated associate VERB eblip-30426 39 12 with with ADP eblip-30426 39 13 each each DET eblip-30426 39 14 virtual virtual ADJ eblip-30426 39 15 reference reference NOUN eblip-30426 39 16 tool tool NOUN eblip-30426 39 17 , , PUNCT eblip-30426 39 18 the the DET eblip-30426 39 19 authors author NOUN eblip-30426 39 20 were be AUX eblip-30426 39 21 able able ADJ eblip-30426 39 22 to to PART eblip-30426 39 23 provide provide VERB eblip-30426 39 24 a a DET eblip-30426 39 25 list list NOUN eblip-30426 39 26 of of ADP eblip-30426 39 27 practical practical ADJ eblip-30426 39 28 implications implication NOUN eblip-30426 39 29 of of ADP eblip-30426 39 30 their their PRON eblip-30426 39 31 research research NOUN eblip-30426 39 32 to to PART eblip-30426 39 33 improve improve VERB eblip-30426 39 34 documentation documentation NOUN eblip-30426 39 35 and and CCONJ eblip-30426 39 36 workflow workflow NOUN eblip-30426 39 37 and and CCONJ eblip-30426 39 38 make make VERB eblip-30426 39 39 suggestions suggestion NOUN eblip-30426 39 40 for for ADP eblip-30426 39 41 staffing staffing NOUN eblip-30426 39 42 needs need NOUN eblip-30426 39 43 . . PUNCT eblip-30426 40 1 they they PRON eblip-30426 40 2 recommend recommend VERB eblip-30426 40 3 multiple multiple ADJ eblip-30426 40 4 reference reference NOUN eblip-30426 40 5 methods method NOUN eblip-30426 40 6 , , PUNCT eblip-30426 40 7 training training NOUN eblip-30426 40 8 on on ADP eblip-30426 40 9 the the DET eblip-30426 40 10 reference reference NOUN eblip-30426 40 11 interview interview NOUN eblip-30426 40 12 and and CCONJ eblip-30426 40 13 virtual virtual ADJ eblip-30426 40 14 methods method NOUN eblip-30426 40 15 chosen choose VERB eblip-30426 40 16 , , PUNCT eblip-30426 40 17 advertising advertise VERB eblip-30426 40 18 virtual virtual ADJ eblip-30426 40 19 resources resource NOUN eblip-30426 40 20 , , PUNCT eblip-30426 40 21 and and CCONJ eblip-30426 40 22 making make VERB eblip-30426 40 23 chat chat NOUN eblip-30426 40 24 available available ADJ eblip-30426 40 25 on on ADP eblip-30426 40 26 the the DET eblip-30426 40 27 website website NOUN eblip-30426 40 28 in in ADP eblip-30426 40 29 places place NOUN eblip-30426 40 30 of of ADP eblip-30426 40 31 research research NOUN eblip-30426 40 32 . . PUNCT eblip-30426 41 1 they they PRON eblip-30426 41 2 found find VERB eblip-30426 41 3 that that SCONJ eblip-30426 41 4 their their PRON eblip-30426 41 5 institution institution NOUN eblip-30426 41 6 had have VERB eblip-30426 41 7 a a DET eblip-30426 41 8 high high ADJ eblip-30426 41 9 number number NOUN eblip-30426 41 10 of of ADP eblip-30426 41 11 questions question NOUN eblip-30426 41 12 categorized categorize VERB eblip-30426 41 13 as as ADP eblip-30426 41 14 access access NOUN eblip-30426 41 15 policies policy NOUN eblip-30426 41 16 and and CCONJ eblip-30426 41 17 they they PRON eblip-30426 41 18 suggested suggest VERB eblip-30426 41 19 that that SCONJ eblip-30426 41 20 easier easy ADJ eblip-30426 41 21 ways way NOUN eblip-30426 41 22 to to PART eblip-30426 41 23 report report VERB eblip-30426 41 24 problems problem NOUN eblip-30426 41 25 be be AUX eblip-30426 41 26 considered consider VERB eblip-30426 41 27 . . PUNCT eblip-30426 41 28     SPACE eblip-30426 42 1 commentary commentary NOUN eblip-30426 42 2     SPACE eblip-30426 42 3 this this DET eblip-30426 42 4 research research NOUN eblip-30426 42 5 was be AUX eblip-30426 42 6 appraised appraise VERB eblip-30426 42 7 using use VERB eblip-30426 42 8 the the DET eblip-30426 42 9 critical critical ADJ eblip-30426 42 10 appraisal appraisal NOUN eblip-30426 42 11 review review NOUN eblip-30426 42 12 form form NOUN eblip-30426 42 13 developed develop VERB eblip-30426 42 14 by by ADP eblip-30426 42 15 letts letts PROPN eblip-30426 42 16 ( ( PUNCT eblip-30426 42 17 2007 2007 NUM eblip-30426 42 18 ) ) PUNCT eblip-30426 42 19 . . PUNCT eblip-30426 42 20     SPACE eblip-30426 43 1 mawhinney mawhinney NOUN eblip-30426 43 2 and and CCONJ eblip-30426 43 3 hervieux hervieux PROPN eblip-30426 43 4 conducted conduct VERB eblip-30426 43 5 a a DET eblip-30426 43 6 comprehensive comprehensive ADJ eblip-30426 43 7 literature literature NOUN eblip-30426 43 8 review review NOUN eblip-30426 43 9 on on ADP eblip-30426 43 10 the the DET eblip-30426 43 11 perception perception NOUN eblip-30426 43 12 of of ADP eblip-30426 43 13 virtual virtual ADJ eblip-30426 43 14 reference reference NOUN eblip-30426 43 15 services service NOUN eblip-30426 43 16 . . PUNCT eblip-30426 44 1 they they PRON eblip-30426 44 2 describe describe VERB eblip-30426 44 3 a a DET eblip-30426 44 4 conflict conflict NOUN eblip-30426 44 5 in in ADP eblip-30426 44 6 the the DET eblip-30426 44 7 literature literature NOUN eblip-30426 44 8 regarding regard VERB eblip-30426 44 9 the the DET eblip-30426 44 10 use use NOUN eblip-30426 44 11 of of ADP eblip-30426 44 12 chat chat NOUN eblip-30426 44 13 as as ADP eblip-30426 44 14 a a DET eblip-30426 44 15 virtual virtual ADJ eblip-30426 44 16 tool tool NOUN eblip-30426 44 17 . . PUNCT eblip-30426 45 1 chat chat NOUN eblip-30426 45 2 has have AUX eblip-30426 45 3 been be AUX eblip-30426 45 4 reported report VERB eblip-30426 45 5 as as ADP eblip-30426 45 6 both both CCONJ eblip-30426 45 7 an an DET eblip-30426 45 8 unsuitable unsuitable ADJ eblip-30426 45 9 tool tool NOUN eblip-30426 45 10 for for ADP eblip-30426 45 11 reference reference NOUN eblip-30426 45 12 and and CCONJ eblip-30426 45 13 research research NOUN eblip-30426 45 14 projects project NOUN eblip-30426 45 15 as as ADV eblip-30426 45 16 well well ADV eblip-30426 45 17 as as ADP eblip-30426 45 18 an an DET eblip-30426 45 19 acceptable acceptable ADJ eblip-30426 45 20 tool tool NOUN eblip-30426 45 21 for for ADP eblip-30426 45 22 all all DET eblip-30426 45 23 questions question NOUN eblip-30426 45 24 . . PUNCT eblip-30426 46 1 chat chat VERB eblip-30426 46 2 exchanges exchange NOUN eblip-30426 46 3 have have AUX eblip-30426 46 4 been be AUX eblip-30426 46 5 reported report VERB eblip-30426 46 6 to to PART eblip-30426 46 7 be be AUX eblip-30426 46 8 more more ADV eblip-30426 46 9 complex complex ADJ eblip-30426 46 10 than than ADP eblip-30426 46 11 email email NOUN eblip-30426 46 12 and and CCONJ eblip-30426 46 13 also also ADV eblip-30426 46 14 reported report VERB eblip-30426 46 15 to to PART eblip-30426 46 16 be be AUX eblip-30426 46 17 less less ADV eblip-30426 46 18 complex complex ADJ eblip-30426 46 19 . . PUNCT eblip-30426 47 1 the the DET eblip-30426 47 2 justification justification NOUN eblip-30426 47 3 for for ADP eblip-30426 47 4 their their PRON eblip-30426 47 5 research research NOUN eblip-30426 47 6 was be AUX eblip-30426 47 7 clear clear ADJ eblip-30426 47 8 , , PUNCT eblip-30426 47 9 and and CCONJ eblip-30426 47 10 the the DET eblip-30426 47 11 participant participant ADJ eblip-30426 47 12 users user NOUN eblip-30426 47 13 and and CCONJ eblip-30426 47 14 virtual virtual ADJ eblip-30426 47 15 tool tool NOUN eblip-30426 47 16 samples sample NOUN eblip-30426 47 17 were be AUX eblip-30426 47 18 clearly clearly ADV eblip-30426 47 19 described describe VERB eblip-30426 47 20 . . PUNCT eblip-30426 47 21         SPACE eblip-30426 48 1 the the DET eblip-30426 48 2 authors author NOUN eblip-30426 48 3 discuss discuss VERB eblip-30426 48 4 appropriate appropriate ADJ eblip-30426 48 5 limitations limitation NOUN eblip-30426 48 6 to to ADP eblip-30426 48 7 their their PRON eblip-30426 48 8 research research NOUN eblip-30426 48 9 . . PUNCT eblip-30426 49 1 they they PRON eblip-30426 49 2 mentioned mention VERB eblip-30426 49 3 that that SCONJ eblip-30426 49 4 one one NUM eblip-30426 49 5 limitation limitation NOUN eblip-30426 49 6 to to PART eblip-30426 49 7 be be AUX eblip-30426 49 8 considered consider VERB eblip-30426 49 9 was be AUX eblip-30426 49 10 that that SCONJ eblip-30426 49 11 transcripts transcript NOUN eblip-30426 49 12 of of ADP eblip-30426 49 13 library library ADJ eblip-30426 49 14 liaison liaison NOUN eblip-30426 49 15 emails email NOUN eblip-30426 49 16 were be AUX eblip-30426 49 17 not not PART eblip-30426 49 18 collected collect VERB eblip-30426 49 19 as as ADP eblip-30426 49 20 part part NOUN eblip-30426 49 21 of of ADP eblip-30426 49 22 their their PRON eblip-30426 49 23 research research NOUN eblip-30426 49 24 project project NOUN eblip-30426 49 25 and and CCONJ eblip-30426 49 26 conclude conclude VERB eblip-30426 49 27 that that SCONJ eblip-30426 49 28 they they PRON eblip-30426 49 29 are be AUX eblip-30426 49 30 likely likely ADV eblip-30426 49 31 rated rate VERB eblip-30426 49 32 as as ADP eblip-30426 49 33 more more ADV eblip-30426 49 34 complex complex ADJ eblip-30426 49 35 on on ADP eblip-30426 49 36 the the DET eblip-30426 49 37 read read NOUN eblip-30426 49 38 scale scale NOUN eblip-30426 49 39 and and CCONJ eblip-30426 49 40 suggest suggest VERB eblip-30426 49 41 further further ADJ eblip-30426 49 42 investigation investigation NOUN eblip-30426 49 43 would would AUX eblip-30426 49 44 be be AUX eblip-30426 49 45 needed need VERB eblip-30426 49 46 to to PART eblip-30426 49 47 confirm confirm VERB eblip-30426 49 48 . . PUNCT eblip-30426 49 49     SPACE eblip-30426 50 1 the the DET eblip-30426 50 2 authors author NOUN eblip-30426 50 3 include include VERB eblip-30426 50 4 that that SCONJ eblip-30426 50 5 this this DET eblip-30426 50 6 research research NOUN eblip-30426 50 7 was be AUX eblip-30426 50 8 done do VERB eblip-30426 50 9 at at ADP eblip-30426 50 10 one one NUM eblip-30426 50 11 institution institution NOUN eblip-30426 50 12 and and CCONJ eblip-30426 50 13 may may AUX eblip-30426 50 14 not not PART eblip-30426 50 15 apply apply VERB eblip-30426 50 16 to to ADP eblip-30426 50 17 others other NOUN eblip-30426 50 18 . . PUNCT eblip-30426 51 1 they they PRON eblip-30426 51 2 mention mention VERB eblip-30426 51 3 that that SCONJ eblip-30426 51 4 the the DET eblip-30426 51 5 perception perception NOUN eblip-30426 51 6 of of ADP eblip-30426 51 7 question question NOUN eblip-30426 51 8 complexity complexity NOUN eblip-30426 51 9 , , PUNCT eblip-30426 51 10 how how SCONJ eblip-30426 51 11 users user NOUN eblip-30426 51 12 perceived perceive VERB eblip-30426 51 13 their their PRON eblip-30426 51 14 own own ADJ eblip-30426 51 15 questions question NOUN eblip-30426 51 16 , , PUNCT eblip-30426 51 17 may may AUX eblip-30426 51 18 vary vary VERB eblip-30426 51 19 among among ADP eblip-30426 51 20 users user NOUN eblip-30426 51 21 . . PUNCT eblip-30426 52 1 another another DET eblip-30426 52 2 limitation limitation NOUN eblip-30426 52 3 regarding regard VERB eblip-30426 52 4 transcript transcript NOUN eblip-30426 52 5 collection collection NOUN eblip-30426 52 6 was be AUX eblip-30426 52 7 described describe VERB eblip-30426 52 8 . . PUNCT eblip-30426 53 1 in in ADP eblip-30426 53 2 august august PROPN eblip-30426 53 3 2019 2019 NUM eblip-30426 53 4 , , PUNCT eblip-30426 53 5 mcgill mcgill PROPN eblip-30426 53 6 library library PROPN eblip-30426 53 7 moved move VERB eblip-30426 53 8 from from ADP eblip-30426 53 9 using use VERB eblip-30426 53 10 questionpoint questionpoint NOUN eblip-30426 53 11 to to ADP eblip-30426 53 12 libchat libchat NOUN eblip-30426 53 13 . . PUNCT eblip-30426 54 1 these these DET eblip-30426 54 2 two two NUM eblip-30426 54 3 virtual virtual ADJ eblip-30426 54 4 reference reference NOUN eblip-30426 54 5 services service NOUN eblip-30426 54 6 are be AUX eblip-30426 54 7 different different ADJ eblip-30426 54 8 in in ADP eblip-30426 54 9 delivery delivery NOUN eblip-30426 54 10 and and CCONJ eblip-30426 54 11 in in ADP eblip-30426 54 12 the the DET eblip-30426 54 13 way way NOUN eblip-30426 54 14 they they PRON eblip-30426 54 15 account account VERB eblip-30426 54 16 for for ADP eblip-30426 54 17 text text NOUN eblip-30426 54 18 transactions transaction NOUN eblip-30426 54 19 . . PUNCT eblip-30426 55 1 the the DET eblip-30426 55 2 authors author NOUN eblip-30426 55 3 discuss discuss VERB eblip-30426 55 4 that that SCONJ eblip-30426 55 5 they they PRON eblip-30426 55 6 accounted account VERB eblip-30426 55 7 for for ADP eblip-30426 55 8 the the DET eblip-30426 55 9 differences difference NOUN eblip-30426 55 10 by by ADP eblip-30426 55 11 including include VERB eblip-30426 55 12 an an DET eblip-30426 55 13 equal equal ADJ eblip-30426 55 14 number number NOUN eblip-30426 55 15 of of ADP eblip-30426 55 16 chats chat NOUN eblip-30426 55 17 , , PUNCT eblip-30426 55 18 emails email NOUN eblip-30426 55 19 , , PUNCT eblip-30426 55 20 and and CCONJ eblip-30426 55 21 texts text NOUN eblip-30426 55 22 from from ADP eblip-30426 55 23 questionpoint questionpoint NOUN eblip-30426 55 24 and and CCONJ eblip-30426 55 25 libchat libchat ADJ eblip-30426 55 26 . . PUNCT eblip-30426 55 27     SPACE eblip-30426 56 1 the the DET eblip-30426 56 2 last last ADJ eblip-30426 56 3 limitation limitation NOUN eblip-30426 56 4 mentioned mention VERB eblip-30426 56 5 was be AUX eblip-30426 56 6 that that SCONJ eblip-30426 56 7 this this DET eblip-30426 56 8 study study NOUN eblip-30426 56 9 collected collect VERB eblip-30426 56 10 perceptions perception NOUN eblip-30426 56 11 of of ADP eblip-30426 56 12 virtual virtual ADJ eblip-30426 56 13 tools tool NOUN eblip-30426 56 14 prior prior ADV eblip-30426 56 15 to to ADP eblip-30426 56 16 the the DET eblip-30426 56 17 covid-19 covid-19 PROPN eblip-30426 56 18 pandemic pandemic NOUN eblip-30426 56 19 . . PUNCT eblip-30426 57 1 the the DET eblip-30426 57 2 authors author NOUN eblip-30426 57 3 mention mention VERB eblip-30426 57 4 that that SCONJ eblip-30426 57 5 the the DET eblip-30426 57 6 use use NOUN eblip-30426 57 7 of of ADP eblip-30426 57 8 all all DET eblip-30426 57 9 virtual virtual ADJ eblip-30426 57 10 tools tool NOUN eblip-30426 57 11 increased increase VERB eblip-30426 57 12 during during ADP eblip-30426 57 13 the the DET eblip-30426 57 14 pandemic pandemic NOUN eblip-30426 57 15 , , PUNCT eblip-30426 57 16 staffing staff VERB eblip-30426 57 17 virtual virtual ADJ eblip-30426 57 18 reference reference NOUN eblip-30426 57 19 was be AUX eblip-30426 57 20 reevaluated reevaluate VERB eblip-30426 57 21 , , PUNCT eblip-30426 57 22 and and CCONJ eblip-30426 57 23 that that SCONJ eblip-30426 57 24 there there PRON eblip-30426 57 25 was be VERB eblip-30426 57 26 a a DET eblip-30426 57 27 need need NOUN eblip-30426 57 28 to to PART eblip-30426 57 29 make make VERB eblip-30426 57 30 virtual virtual ADJ eblip-30426 57 31 references reference NOUN eblip-30426 57 32 more more ADV eblip-30426 57 33 visible visible ADJ eblip-30426 57 34 . . PUNCT eblip-30426 58 1 what what PRON eblip-30426 58 2 authors author NOUN eblip-30426 58 3 did do AUX eblip-30426 58 4 not not PART eblip-30426 58 5 mention mention VERB eblip-30426 58 6 is be AUX eblip-30426 58 7 that that SCONJ eblip-30426 58 8 perceptions perception NOUN eblip-30426 58 9 of of ADP eblip-30426 58 10 virtual virtual ADJ eblip-30426 58 11 reference reference NOUN eblip-30426 58 12 post post NOUN eblip-30426 58 13 covid-19 covid-19 PROPN eblip-30426 58 14 may may AUX eblip-30426 58 15 have have AUX eblip-30426 58 16 changed change VERB eblip-30426 58 17 as as ADV eblip-30426 58 18 well well ADV eblip-30426 58 19 . . PUNCT eblip-30426 59 1 users user NOUN eblip-30426 59 2 may may AUX eblip-30426 59 3 have have AUX eblip-30426 59 4 adapted adapt VERB eblip-30426 59 5 . . PUNCT eblip-30426 59 6     SPACE eblip-30426 60 1 the the DET eblip-30426 60 2 study study NOUN eblip-30426 60 3 aimed aim VERB eblip-30426 60 4 to to PART eblip-30426 60 5 investigate investigate VERB eblip-30426 60 6 differences difference NOUN eblip-30426 60 7 between between ADP eblip-30426 60 8 users user NOUN eblip-30426 60 9 ’ ’ PART eblip-30426 60 10 perception perception NOUN eblip-30426 60 11 of of ADP eblip-30426 60 12 and and CCONJ eblip-30426 60 13 the the DET eblip-30426 60 14 use use NOUN eblip-30426 60 15 of of ADP eblip-30426 60 16 chat chat NOUN eblip-30426 60 17 , , PUNCT eblip-30426 60 18 email email NOUN eblip-30426 60 19 , , PUNCT eblip-30426 60 20 and and CCONJ eblip-30426 60 21 texting texte VERB eblip-30426 60 22 as as ADP eblip-30426 60 23 virtual virtual ADJ eblip-30426 60 24 reference reference NOUN eblip-30426 60 25 tools tool NOUN eblip-30426 60 26 and and CCONJ eblip-30426 60 27 raises raise VERB eblip-30426 60 28 the the DET eblip-30426 60 29 possibility possibility NOUN eblip-30426 60 30 of of ADP eblip-30426 60 31 other other ADJ eblip-30426 60 32 limitations limitation NOUN eblip-30426 60 33 . . PUNCT eblip-30426 60 34     SPACE eblip-30426 60 35 mawhinney mawhinney NOUN eblip-30426 60 36 and and CCONJ eblip-30426 60 37 hervieux hervieux PROPN eblip-30426 60 38 ( ( PUNCT eblip-30426 60 39 2022 2022 NUM eblip-30426 60 40 ) ) PUNCT eblip-30426 60 41 describe describe VERB eblip-30426 60 42 mcgill mcgill PROPN eblip-30426 60 43 university university PROPN eblip-30426 60 44 at at ADP eblip-30426 60 45 the the DET eblip-30426 60 46 time time NOUN eblip-30426 60 47 of of ADP eblip-30426 60 48 publication publication NOUN eblip-30426 60 49 as as ADP eblip-30426 60 50 a a DET eblip-30426 60 51 publicly publicly ADV eblip-30426 60 52 funded fund VERB eblip-30426 60 53 institution institution NOUN eblip-30426 60 54 with with ADP eblip-30426 60 55 an an DET eblip-30426 60 56 enrollment enrollment NOUN eblip-30426 60 57 of of ADP eblip-30426 60 58 40,000 40,000 NUM eblip-30426 60 59 students student NOUN eblip-30426 60 60 . . PUNCT eblip-30426 61 1 participants participant NOUN eblip-30426 61 2 were be AUX eblip-30426 61 3 recruited recruit VERB eblip-30426 61 4 through through ADP eblip-30426 61 5 online online ADJ eblip-30426 61 6 and and CCONJ eblip-30426 61 7 on on ADP eblip-30426 61 8 - - PUNCT eblip-30426 61 9 campus campus NOUN eblip-30426 61 10 solicitation solicitation NOUN eblip-30426 61 11 and and CCONJ eblip-30426 61 12 described describe VERB eblip-30426 61 13 as as ADP eblip-30426 61 14 both both DET eblip-30426 61 15 men man NOUN eblip-30426 61 16 and and CCONJ eblip-30426 61 17 women woman NOUN eblip-30426 61 18 ; ; PUNCT eblip-30426 61 19 as as ADP eblip-30426 61 20 undergraduate undergraduate NOUN eblip-30426 61 21 ( ( PUNCT eblip-30426 61 22 5 5 NUM eblip-30426 61 23 ) ) PUNCT eblip-30426 61 24 , , PUNCT eblip-30426 61 25 masters master NOUN eblip-30426 61 26 ( ( PUNCT eblip-30426 61 27 4 4 NUM eblip-30426 61 28 ) ) PUNCT eblip-30426 61 29 and and CCONJ eblip-30426 61 30 doctoral doctoral ADJ eblip-30426 61 31 ( ( PUNCT eblip-30426 61 32 2 2 NUM eblip-30426 61 33 ) ) PUNCT eblip-30426 61 34 students student NOUN eblip-30426 61 35 , , PUNCT eblip-30426 61 36 faculty faculty NOUN eblip-30426 61 37 ( ( PUNCT eblip-30426 61 38 2 2 NUM eblip-30426 61 39 ) ) PUNCT eblip-30426 61 40 , , PUNCT eblip-30426 61 41 and and CCONJ eblip-30426 61 42 alumni alumnus NOUN eblip-30426 61 43 ( ( PUNCT eblip-30426 61 44 1 1 NUM eblip-30426 61 45 ) ) PUNCT eblip-30426 61 46 . . PUNCT eblip-30426 62 1 the the DET eblip-30426 62 2 sample sample NOUN eblip-30426 62 3 was be AUX eblip-30426 62 4 described describe VERB eblip-30426 62 5 by by ADP eblip-30426 62 6 the the DET eblip-30426 62 7 first first ADJ eblip-30426 62 8 author author NOUN eblip-30426 62 9 as as ADP eblip-30426 62 10 being be AUX eblip-30426 62 11 based base VERB eblip-30426 62 12 on on ADP eblip-30426 62 13 “ " PUNCT eblip-30426 62 14 theoretical theoretical ADJ eblip-30426 62 15 saturation saturation NOUN eblip-30426 62 16 ” " PUNCT eblip-30426 62 17 where where SCONJ eblip-30426 62 18 interviews interview NOUN eblip-30426 62 19 were be AUX eblip-30426 62 20 discontinued discontinue VERB eblip-30426 62 21 when when SCONJ eblip-30426 62 22 the the DET eblip-30426 62 23 author author NOUN eblip-30426 62 24 did do AUX eblip-30426 62 25 not not PART eblip-30426 62 26 gain gain VERB eblip-30426 62 27 “ " PUNCT eblip-30426 62 28 additional additional ADJ eblip-30426 62 29 insights insight NOUN eblip-30426 62 30 ” " PUNCT eblip-30426 62 31 from from ADP eblip-30426 62 32 the the DET eblip-30426 62 33 interviews.1 interviews.1 PROPN eblip-30426 62 34 questions question NOUN eblip-30426 62 35 were be AUX eblip-30426 62 36 appropriate appropriate ADJ eblip-30426 62 37 to to PART eblip-30426 62 38 elicit elicit VERB eblip-30426 62 39 from from ADP eblip-30426 62 40 the the DET eblip-30426 62 41 user user NOUN eblip-30426 62 42 how how SCONJ eblip-30426 62 43 the the DET eblip-30426 62 44 question question NOUN eblip-30426 62 45 type type NOUN eblip-30426 62 46 influenced influence VERB eblip-30426 62 47 the the DET eblip-30426 62 48 choice choice NOUN eblip-30426 62 49 of of ADP eblip-30426 62 50 virtual virtual ADJ eblip-30426 62 51 reference reference NOUN eblip-30426 62 52 . . PUNCT eblip-30426 63 1 however however ADV eblip-30426 63 2 , , PUNCT eblip-30426 63 3 fourteen fourteen NUM eblip-30426 63 4 participants participant NOUN eblip-30426 63 5 is be AUX eblip-30426 63 6 a a DET eblip-30426 63 7 very very ADV eblip-30426 63 8 small small ADJ eblip-30426 63 9 sample sample NOUN eblip-30426 63 10 size size NOUN eblip-30426 63 11 and and CCONJ eblip-30426 63 12 may may AUX eblip-30426 63 13 not not PART eblip-30426 63 14 reflect reflect VERB eblip-30426 63 15 the the DET eblip-30426 63 16 perceptions perception NOUN eblip-30426 63 17 of of ADP eblip-30426 63 18 users user NOUN eblip-30426 63 19 from from ADP eblip-30426 63 20 an an DET eblip-30426 63 21 institution institution NOUN eblip-30426 63 22 of of ADP eblip-30426 63 23 this this DET eblip-30426 63 24 magnitude magnitude NOUN eblip-30426 63 25 which which PRON eblip-30426 63 26 is be AUX eblip-30426 63 27 a a DET eblip-30426 63 28 potential potential ADJ eblip-30426 63 29 bias bias NOUN eblip-30426 63 30 . . PUNCT eblip-30426 63 31     SPACE eblip-30426 64 1 potential potential ADJ eblip-30426 64 2 bias bias NOUN eblip-30426 64 3 is be AUX eblip-30426 64 4 reflected reflect VERB eblip-30426 64 5 in in ADP eblip-30426 64 6 the the DET eblip-30426 64 7 analysis analysis NOUN eblip-30426 64 8 of of ADP eblip-30426 64 9 text text NOUN eblip-30426 64 10 chat chat NOUN eblip-30426 64 11 and and CCONJ eblip-30426 64 12 email email NOUN eblip-30426 64 13 transcripts transcript NOUN eblip-30426 64 14 . . PUNCT eblip-30426 65 1 not not PART eblip-30426 65 2 all all DET eblip-30426 65 3 questions question NOUN eblip-30426 65 4 were be AUX eblip-30426 65 5 coded code VERB eblip-30426 65 6 independently independently ADV eblip-30426 65 7 by by ADP eblip-30426 65 8 two two NUM eblip-30426 65 9 authors author NOUN eblip-30426 65 10 . . PUNCT eblip-30426 66 1 the the DET eblip-30426 66 2 first first ADJ eblip-30426 66 3 author author NOUN eblip-30426 66 4 , , PUNCT eblip-30426 66 5 who who PRON eblip-30426 66 6 interviewed interview VERB eblip-30426 66 7 all all DET eblip-30426 66 8 participant participant ADJ eblip-30426 66 9 users user NOUN eblip-30426 66 10 , , PUNCT eblip-30426 66 11 coded code VERB eblip-30426 66 12 90 90 NUM eblip-30426 66 13 % % NOUN eblip-30426 66 14 of of ADP eblip-30426 66 15 the the DET eblip-30426 66 16 transcripts transcript NOUN eblip-30426 66 17 . . PUNCT eblip-30426 67 1 although although SCONJ eblip-30426 67 2 there there PRON eblip-30426 67 3 was be VERB eblip-30426 67 4 an an DET eblip-30426 67 5 84 84 NUM eblip-30426 67 6 % % NOUN eblip-30426 67 7 match match NOUN eblip-30426 67 8 in in ADP eblip-30426 67 9 the the DET eblip-30426 67 10 first first ADJ eblip-30426 67 11 10 10 NUM eblip-30426 67 12 % % NOUN eblip-30426 67 13 of of ADP eblip-30426 67 14 questions question NOUN eblip-30426 67 15 coded code VERB eblip-30426 67 16 , , PUNCT eblip-30426 67 17 with with ADP eblip-30426 67 18 100 100 NUM eblip-30426 67 19 % % NOUN eblip-30426 67 20 agreement agreement NOUN eblip-30426 67 21 after after ADP eblip-30426 67 22 discussion discussion NOUN eblip-30426 67 23 , , PUNCT eblip-30426 67 24 it it PRON eblip-30426 67 25 is be AUX eblip-30426 67 26 possible possible ADJ eblip-30426 67 27 there there PRON eblip-30426 67 28 could could AUX eblip-30426 67 29 be be AUX eblip-30426 67 30 a a DET eblip-30426 67 31 slight slight ADJ eblip-30426 67 32 change change NOUN eblip-30426 67 33 in in ADP eblip-30426 67 34 the the DET eblip-30426 67 35 percent percent NOUN eblip-30426 67 36 complexity complexity NOUN eblip-30426 67 37 per per ADP eblip-30426 67 38 virtual virtual ADJ eblip-30426 67 39 reference reference NOUN eblip-30426 67 40 tool tool NOUN eblip-30426 67 41 in in ADP eblip-30426 67 42 the the DET eblip-30426 67 43 overall overall ADJ eblip-30426 67 44 results result NOUN eblip-30426 67 45 . . PUNCT eblip-30426 68 1 this this PRON eblip-30426 68 2 , , PUNCT eblip-30426 68 3 however however ADV eblip-30426 68 4 , , PUNCT eblip-30426 68 5 is be AUX eblip-30426 68 6 unlikely unlikely ADJ eblip-30426 68 7 to to PART eblip-30426 68 8 change change VERB eblip-30426 68 9 the the DET eblip-30426 68 10 overall overall ADJ eblip-30426 68 11 message message NOUN eblip-30426 68 12 . . PUNCT eblip-30426 69 1 a a DET eblip-30426 69 2 count count NOUN eblip-30426 69 3 and and CCONJ eblip-30426 69 4 a a DET eblip-30426 69 5 measure measure NOUN eblip-30426 69 6 of of ADP eblip-30426 69 7 complexity complexity NOUN eblip-30426 69 8 also also ADV eblip-30426 69 9 does do AUX eblip-30426 69 10 not not PART eblip-30426 69 11 imply imply VERB eblip-30426 69 12 if if SCONJ eblip-30426 69 13 the the DET eblip-30426 69 14 user user NOUN eblip-30426 69 15 obtained obtain VERB eblip-30426 69 16 a a DET eblip-30426 69 17 complete complete ADJ eblip-30426 69 18 answer answer NOUN eblip-30426 69 19 , , PUNCT eblip-30426 69 20 or or CCONJ eblip-30426 69 21 if if SCONJ eblip-30426 69 22 there there PRON eblip-30426 69 23 was be VERB eblip-30426 69 24 resolution resolution NOUN eblip-30426 69 25 of of ADP eblip-30426 69 26 the the DET eblip-30426 69 27 problem problem NOUN eblip-30426 69 28 after after ADP eblip-30426 69 29 using use VERB eblip-30426 69 30 the the DET eblip-30426 69 31 virtual virtual ADJ eblip-30426 69 32 tool tool NOUN eblip-30426 69 33 . . PUNCT eblip-30426 70 1 the the DET eblip-30426 70 2 authors author NOUN eblip-30426 70 3 state state VERB eblip-30426 70 4 that that SCONJ eblip-30426 70 5 transcripts transcript NOUN eblip-30426 70 6 were be AUX eblip-30426 70 7 assessed assess VERB eblip-30426 70 8 for for ADP eblip-30426 70 9 level level NOUN eblip-30426 70 10 of of ADP eblip-30426 70 11 complexity complexity NOUN eblip-30426 70 12 , , PUNCT eblip-30426 70 13 question question NOUN eblip-30426 70 14 category category NOUN eblip-30426 70 15 , , PUNCT eblip-30426 70 16 and and CCONJ eblip-30426 70 17 the the DET eblip-30426 70 18 presence presence NOUN eblip-30426 70 19 of of ADP eblip-30426 70 20 a a DET eblip-30426 70 21 reference reference NOUN eblip-30426 70 22 interview interview NOUN eblip-30426 70 23 and and CCONJ eblip-30426 70 24 instruction instruction NOUN eblip-30426 70 25 . . PUNCT eblip-30426 71 1 there there PRON eblip-30426 71 2 is be VERB eblip-30426 71 3 no no DET eblip-30426 71 4 description description NOUN eblip-30426 71 5 if if SCONJ eblip-30426 71 6 the the DET eblip-30426 71 7 use use NOUN eblip-30426 71 8 of of ADP eblip-30426 71 9 the the DET eblip-30426 71 10 virtual virtual ADJ eblip-30426 71 11 tool tool NOUN eblip-30426 71 12 was be AUX eblip-30426 71 13 successful successful ADJ eblip-30426 71 14 . . PUNCT eblip-30426 72 1 a a DET eblip-30426 72 2 user user NOUN eblip-30426 72 3 could could AUX eblip-30426 72 4 potentially potentially ADV eblip-30426 72 5 use use VERB eblip-30426 72 6 text text NOUN eblip-30426 72 7 or or CCONJ eblip-30426 72 8 chat chat VERB eblip-30426 72 9 for for ADP eblip-30426 72 10 a a DET eblip-30426 72 11 complex complex ADJ eblip-30426 72 12 question question NOUN eblip-30426 72 13 and and CCONJ eblip-30426 72 14 then then ADV eblip-30426 72 15 move move VERB eblip-30426 72 16 to to ADP eblip-30426 72 17 general general ADJ eblip-30426 72 18 library library NOUN eblip-30426 72 19 email email NOUN eblip-30426 72 20 or or CCONJ eblip-30426 72 21 library library NOUN eblip-30426 72 22 liaison liaison NOUN eblip-30426 72 23 email email NOUN eblip-30426 72 24 because because SCONJ eblip-30426 72 25 they they PRON eblip-30426 72 26 did do AUX eblip-30426 72 27 not not PART eblip-30426 72 28 receive receive VERB eblip-30426 72 29 a a DET eblip-30426 72 30 complete complete ADJ eblip-30426 72 31 answer answer NOUN eblip-30426 72 32 , , PUNCT eblip-30426 72 33 or or CCONJ eblip-30426 72 34 their their PRON eblip-30426 72 35 issue issue NOUN eblip-30426 72 36 was be AUX eblip-30426 72 37 not not PART eblip-30426 72 38 resolved resolve VERB eblip-30426 72 39 . . PUNCT eblip-30426 73 1 this this PRON eblip-30426 73 2 may may AUX eblip-30426 73 3 be be AUX eblip-30426 73 4 outside outside ADP eblip-30426 73 5 the the DET eblip-30426 73 6 scope scope NOUN eblip-30426 73 7 of of ADP eblip-30426 73 8 this this DET eblip-30426 73 9 research research NOUN eblip-30426 73 10 . . PUNCT eblip-30426 74 1 mawhinney mawhinney NOUN eblip-30426 74 2 and and CCONJ eblip-30426 74 3 hervieux hervieux PROPN eblip-30426 74 4 provide provide VERB eblip-30426 74 5 suggestions suggestion NOUN eblip-30426 74 6 that that PRON eblip-30426 74 7 are be AUX eblip-30426 74 8 useful useful ADJ eblip-30426 74 9 to to ADP eblip-30426 74 10 library library NOUN eblip-30426 74 11 practice practice NOUN eblip-30426 74 12 that that PRON eblip-30426 74 13 can can AUX eblip-30426 74 14 help help VERB eblip-30426 74 15 address address VERB eblip-30426 74 16 this this PRON eblip-30426 74 17 . . PUNCT eblip-30426 74 18     SPACE eblip-30426 75 1 the the DET eblip-30426 75 2 authors author NOUN eblip-30426 75 3 suggest suggest VERB eblip-30426 75 4 improved improve VERB eblip-30426 75 5 policies policy NOUN eblip-30426 75 6 and and CCONJ eblip-30426 75 7 workflows workflow NOUN eblip-30426 75 8 . . PUNCT eblip-30426 76 1 they they PRON eblip-30426 76 2 recommend recommend VERB eblip-30426 76 3 librarians librarians PROPN eblip-30426 76 4 staff staff NOUN eblip-30426 76 5 virtual virtual ADJ eblip-30426 76 6 references reference NOUN eblip-30426 76 7 such such ADJ eblip-30426 76 8 as as ADP eblip-30426 76 9 chat chat NOUN eblip-30426 76 10 and and CCONJ eblip-30426 76 11 general general ADJ eblip-30426 76 12 email email NOUN eblip-30426 76 13 , , PUNCT eblip-30426 76 14 and and CCONJ eblip-30426 76 15 that that SCONJ eblip-30426 76 16 library library ADJ eblip-30426 76 17 assistants assistant NOUN eblip-30426 76 18 and/or and/or CCONJ eblip-30426 76 19 students student NOUN eblip-30426 76 20 staff staff NOUN eblip-30426 76 21 text text NOUN eblip-30426 76 22 reference reference NOUN eblip-30426 76 23 . . PUNCT eblip-30426 77 1 the the DET eblip-30426 77 2 authors author NOUN eblip-30426 77 3 suggest suggest VERB eblip-30426 77 4 that that SCONJ eblip-30426 77 5 due due ADP eblip-30426 77 6 to to ADP eblip-30426 77 7 the the DET eblip-30426 77 8 number number NOUN eblip-30426 77 9 of of ADP eblip-30426 77 10 complex complex ADJ eblip-30426 77 11 questions question NOUN eblip-30426 77 12 , , PUNCT eblip-30426 77 13 more more ADJ eblip-30426 77 14 training training NOUN eblip-30426 77 15 is be AUX eblip-30426 77 16 needed need VERB eblip-30426 77 17 on on ADP eblip-30426 77 18 the the DET eblip-30426 77 19 reference reference NOUN eblip-30426 77 20 interview interview NOUN eblip-30426 77 21 and and CCONJ eblip-30426 77 22 methods method NOUN eblip-30426 77 23 of of ADP eblip-30426 77 24 virtual virtual ADJ eblip-30426 77 25 reference reference NOUN eblip-30426 77 26 , , PUNCT eblip-30426 77 27 and and CCONJ eblip-30426 77 28 that that SCONJ eblip-30426 77 29 the the DET eblip-30426 77 30 user user NOUN eblip-30426 77 31 be be AUX eblip-30426 77 32 made make VERB eblip-30426 77 33 aware aware ADJ eblip-30426 77 34 when when SCONJ eblip-30426 77 35 a a DET eblip-30426 77 36 question question NOUN eblip-30426 77 37 needs need VERB eblip-30426 77 38 to to PART eblip-30426 77 39 be be AUX eblip-30426 77 40 transferred transfer VERB eblip-30426 77 41 to to ADP eblip-30426 77 42 a a DET eblip-30426 77 43 subject subject ADJ eblip-30426 77 44 specialist specialist NOUN eblip-30426 77 45 . . PUNCT eblip-30426 78 1 they they PRON eblip-30426 78 2 support support VERB eblip-30426 78 3 virtual virtual ADJ eblip-30426 78 4 reference reference NOUN eblip-30426 78 5 tools tool NOUN eblip-30426 78 6 be be AUX eblip-30426 78 7 placed place VERB eblip-30426 78 8 where where SCONJ eblip-30426 78 9 users user NOUN eblip-30426 78 10 conduct conduct VERB eblip-30426 78 11 library library ADJ eblip-30426 78 12 research research NOUN eblip-30426 78 13 . . PUNCT eblip-30426 78 14     SPACE eblip-30426 79 1 librarians librarian NOUN eblip-30426 79 2 can can AUX eblip-30426 79 3 have have VERB eblip-30426 79 4 an an DET eblip-30426 79 5 impact impact NOUN eblip-30426 79 6 on on ADP eblip-30426 79 7 virtual virtual ADJ eblip-30426 79 8 reference reference NOUN eblip-30426 79 9 services service NOUN eblip-30426 79 10 , , PUNCT eblip-30426 79 11 including include VERB eblip-30426 79 12 how how SCONJ eblip-30426 79 13 they they PRON eblip-30426 79 14 are be AUX eblip-30426 79 15 used use VERB eblip-30426 79 16 and and CCONJ eblip-30426 79 17 where where SCONJ eblip-30426 79 18 they they PRON eblip-30426 79 19 are be AUX eblip-30426 79 20 located locate VERB eblip-30426 79 21 , , PUNCT eblip-30426 79 22 and and CCONJ eblip-30426 79 23 how how SCONJ eblip-30426 79 24 they they PRON eblip-30426 79 25 are be AUX eblip-30426 79 26 staffed staff VERB eblip-30426 79 27 to to PART eblip-30426 79 28 respond respond VERB eblip-30426 79 29 to to ADP eblip-30426 79 30 complex complex ADJ eblip-30426 79 31 questions question NOUN eblip-30426 79 32 . . PUNCT eblip-30426 79 33     SPACE eblip-30426 80 1 references reference NOUN eblip-30426 80 2     SPACE eblip-30426 80 3 letts letts PROPN eblip-30426 80 4 , , PUNCT eblip-30426 80 5 l. l. PROPN eblip-30426 80 6 , , PUNCT eblip-30426 80 7 wilkins wilkins PROPN eblip-30426 80 8 , , PUNCT eblip-30426 80 9 s. s. PROPN eblip-30426 80 10 , , PUNCT eblip-30426 80 11 law law NOUN eblip-30426 80 12 , , PUNCT eblip-30426 80 13 m. m. NOUN eblip-30426 80 14 , , PUNCT eblip-30426 80 15 stewart stewart PROPN eblip-30426 80 16 , , PUNCT eblip-30426 80 17 d. d. PROPN eblip-30426 80 18 , , PUNCT eblip-30426 80 19 bosch bosch PROPN eblip-30426 80 20 , , PUNCT eblip-30426 80 21 j. j. PROPN eblip-30426 80 22 , , PUNCT eblip-30426 80 23 & & CCONJ eblip-30426 80 24 westmorland westmorland PROPN eblip-30426 80 25 , , PUNCT eblip-30426 80 26 m. m. NOUN eblip-30426 80 27 ( ( PUNCT eblip-30426 80 28 2007 2007 NUM eblip-30426 80 29 ) ) PUNCT eblip-30426 80 30 critical critical ADJ eblip-30426 80 31 review review NOUN eblip-30426 80 32 form form NOUN eblip-30426 80 33 – – PUNCT eblip-30426 80 34 qualitative qualitative ADJ eblip-30426 80 35 studies study NOUN eblip-30426 80 36 ( ( PUNCT eblip-30426 80 37 version version NOUN eblip-30426 80 38 2.0 2.0 NUM eblip-30426 80 39 ) ) PUNCT eblip-30426 80 40 . . PUNCT eblip-30426 81 1 retrieved retrieve VERB eblip-30426 81 2 from from ADP eblip-30426 81 3 http://www.peelregion.ca/health/library/eidmtools/qualreview_version2_0.pdf http://www.peelregion.ca/health/library/eidmtools/qualreview_version2_0.pdf PROPN eblip-30426 81 4     SPACE eblip-30426 81 5 mawhinney mawhinney NOUN eblip-30426 81 6 , , PUNCT eblip-30426 81 7 t. t. PROPN eblip-30426 81 8 ( ( PUNCT eblip-30426 81 9 2020 2020 NUM eblip-30426 81 10 ) ) PUNCT eblip-30426 81 11 . . PUNCT eblip-30426 82 1 user user NOUN eblip-30426 82 2 preferences preference NOUN eblip-30426 82 3 related relate VERB eblip-30426 82 4 to to ADP eblip-30426 82 5 virtual virtual ADJ eblip-30426 82 6 reference reference NOUN eblip-30426 82 7 services service NOUN eblip-30426 82 8 in in ADP eblip-30426 82 9 an an DET eblip-30426 82 10 academic academic ADJ eblip-30426 82 11 library library NOUN eblip-30426 82 12 . . PUNCT eblip-30426 83 1 the the DET eblip-30426 83 2 journal journal NOUN eblip-30426 83 3 of of ADP eblip-30426 83 4 academic academic ADJ eblip-30426 83 5 librarianship librarianship NOUN eblip-30426 83 6 , , PUNCT eblip-30426 83 7 46(1 46(1 PROPN eblip-30426 83 8 ) ) PUNCT eblip-30426 83 9 , , PUNCT eblip-30426 83 10 102094 102094 NUM eblip-30426 83 11 . . PUNCT eblip-30426 84 1 https://doi.org/10.1016/j.acalib.2019.102094 https://doi.org/10.1016/j.acalib.2019.102094 PROPN eblip-30426 84 2     SPACE eblip-30426 84 3 mawhinney mawhinney NOUN eblip-30426 84 4 , , PUNCT eblip-30426 84 5 t. t. PROPN eblip-30426 84 6 , , PUNCT eblip-30426 84 7 & & CCONJ eblip-30426 84 8 hervieux hervieux PROPN eblip-30426 84 9 , , PUNCT eblip-30426 84 10 s. s. PROPN eblip-30426 84 11 ( ( PUNCT eblip-30426 84 12 2022 2022 NUM eblip-30426 84 13 ) ) PUNCT eblip-30426 84 14 . . PUNCT eblip-30426 85 1 dissonance dissonance NOUN eblip-30426 85 2 between between ADP eblip-30426 85 3 perceptions perception NOUN eblip-30426 85 4 and and CCONJ eblip-30426 85 5 use use NOUN eblip-30426 85 6 of of ADP eblip-30426 85 7 virtual virtual ADJ eblip-30426 85 8 reference reference NOUN eblip-30426 85 9 methods method NOUN eblip-30426 85 10 . . PUNCT eblip-30426 85 11     SPACE eblip-30426 85 12 college college PROPN eblip-30426 85 13 & & CCONJ eblip-30426 85 14 research research NOUN eblip-30426 85 15 libraries library NOUN eblip-30426 85 16 , , PUNCT eblip-30426 85 17     SPACE eblip-30426 85 18 83(3 83(3 NUM eblip-30426 85 19 ) ) PUNCT eblip-30426 85 20 , , PUNCT eblip-30426 85 21 503–525 503–525 NUM eblip-30426 85 22 . . PUNCT eblip-30426 85 23     SPACE eblip-30426 85 24 https://doi.org/10.5860/crl.83.3.503 https://doi.org/10.5860/crl.83.3.503 PROPN eblip-30426 85 25               SPACE