id	sid	tid	token	lemma	pos
eblip-30523	1	1	evidence	evidence	NOUN
eblip-30523	1	2	summary	summary	NOUN
eblip-30523	1	3	  	  	SPACE
eblip-30523	1	4	academic	academic	ADJ
eblip-30523	1	5	libraries	library	NOUN
eblip-30523	1	6	can	can	AUX
eblip-30523	1	7	develop	develop	VERB
eblip-30523	1	8	ai	ai	VERB
eblip-30523	1	9	chatbots	chatbot	NOUN
eblip-30523	1	10	for	for	ADP
eblip-30523	1	11	virtual	virtual	ADJ
eblip-30523	1	12	reference	reference	NOUN
eblip-30523	1	13	services	service	NOUN
eblip-30523	1	14	with	with	ADP
eblip-30523	1	15	minimal	minimal	ADJ
eblip-30523	1	16	technical	technical	ADJ
eblip-30523	1	17	knowledge	knowledge	NOUN
eblip-30523	1	18	and	and	CCONJ
eblip-30523	1	19	limited	limited	ADJ
eblip-30523	1	20	resources	resource	NOUN
eblip-30523	1	21	  	  	SPACE
eblip-30523	1	22	a	a	DET
eblip-30523	1	23	review	review	NOUN
eblip-30523	1	24	of	of	ADP
eblip-30523	1	25	:	:	PUNCT
eblip-30523	1	26	rodriguez	rodriguez	NOUN
eblip-30523	1	27	,	,	PUNCT
eblip-30523	1	28	s.	s.	PROPN
eblip-30523	1	29	,	,	PUNCT
eblip-30523	1	30	&	&	CCONJ
eblip-30523	1	31	mune	mune	PROPN
eblip-30523	1	32	,	,	PUNCT
eblip-30523	1	33	c.	c.	PROPN
eblip-30523	1	34	(	(	PUNCT
eblip-30523	1	35	2022	2022	NUM
eblip-30523	1	36	)	)	PUNCT
eblip-30523	1	37	.	.	PUNCT
eblip-30523	2	1	uncoding	uncode	VERB
eblip-30523	2	2	library	library	ADJ
eblip-30523	2	3	chatbots	chatbot	NOUN
eblip-30523	2	4	:	:	PUNCT
eblip-30523	2	5	deploying	deploy	VERB
eblip-30523	2	6	a	a	DET
eblip-30523	2	7	new	new	ADJ
eblip-30523	2	8	virtual	virtual	ADJ
eblip-30523	2	9	reference	reference	NOUN
eblip-30523	2	10	tool	tool	NOUN
eblip-30523	2	11	at	at	ADP
eblip-30523	2	12	the	the	DET
eblip-30523	2	13	san	san	PROPN
eblip-30523	2	14	jose	jose	PROPN
eblip-30523	2	15	state	state	PROPN
eblip-30523	2	16	university	university	NOUN
eblip-30523	2	17	library	library	NOUN
eblip-30523	2	18	.	.	PUNCT
eblip-30523	3	1	reference	reference	NOUN
eblip-30523	3	2	services	service	NOUN
eblip-30523	3	3	review	review	PROPN
eblip-30523	3	4	,	,	PUNCT
eblip-30523	3	5	50(3	50(3	NUM
eblip-30523	3	6	)	)	PUNCT
eblip-30523	3	7	,	,	PUNCT
eblip-30523	3	8	392	392	NUM
eblip-30523	3	9	-	-	SYM
eblip-30523	3	10	405	405	NUM
eblip-30523	3	11	.	.	PUNCT
eblip-30523	4	1	https://doi.org/10.1108/rsr-05-2022-0020	https://doi.org/10.1108/rsr-05-2022-0020	NOUN
eblip-30523	4	2	  	  	SPACE
eblip-30523	4	3	reviewed	review	VERB
eblip-30523	4	4	by	by	ADP
eblip-30523	4	5	:	:	PUNCT
eblip-30523	4	6	matthew	matthew	PROPN
eblip-30523	4	7	chase	chase	PROPN
eblip-30523	4	8	instructional	instructional	ADJ
eblip-30523	4	9	services	service	NOUN
eblip-30523	4	10	librarian	librarian	PROPN
eblip-30523	4	11	cuyamaca	cuyamaca	PROPN
eblip-30523	4	12	college	college	PROPN
eblip-30523	4	13	rancho	rancho	PROPN
eblip-30523	4	14	san	san	PROPN
eblip-30523	4	15	diego	diego	PROPN
eblip-30523	4	16	,	,	PUNCT
eblip-30523	4	17	california	california	PROPN
eblip-30523	4	18	,	,	PUNCT
eblip-30523	4	19	united	united	PROPN
eblip-30523	4	20	states	states	PROPN
eblip-30523	4	21	of	of	ADP
eblip-30523	4	22	america	america	PROPN
eblip-30523	4	23	email	email	NOUN
eblip-30523	4	24	:	:	PUNCT
eblip-30523	4	25	matthew.chase@gcccd.edu	matthew.chase@gcccd.edu	PROPN
eblip-30523	4	26	    	    	SPACE
eblip-30523	4	27	received	receive	VERB
eblip-30523	4	28	:	:	PUNCT
eblip-30523	4	29	1	1	NUM
eblip-30523	4	30	mar	mar	PROPN
eblip-30523	4	31	.	.	PROPN
eblip-30523	4	32	2024	2024	NUM
eblip-30523	4	33	                                                               	                                                               	SPACE
eblip-30523	4	34	accepted	accept	VERB
eblip-30523	4	35	:	:	PUNCT
eblip-30523	4	36	 	 	SPACE
eblip-30523	4	37	23	23	NUM
eblip-30523	4	38	apr	apr	NOUN
eblip-30523	4	39	.	.	PUNCT
eblip-30523	4	40	2024	2024	NUM
eblip-30523	4	41	     	     	SPACE
eblip-30523	4	42	2024	2024	NUM
eblip-30523	4	43	chase	chase	NOUN
eblip-30523	4	44	.	.	PUNCT
eblip-30523	5	1	this	this	PRON
eblip-30523	5	2	is	be	AUX
eblip-30523	5	3	an	an	DET
eblip-30523	5	4	open	open	ADJ
eblip-30523	5	5	access	access	NOUN
eblip-30523	5	6	article	article	NOUN
eblip-30523	5	7	distributed	distribute	VERB
eblip-30523	5	8	under	under	ADP
eblip-30523	5	9	the	the	DET
eblip-30523	5	10	terms	term	NOUN
eblip-30523	5	11	of	of	ADP
eblip-30523	5	12	the	the	DET
eblip-30523	5	13	creative	creative	ADJ
eblip-30523	5	14	commons‐attribution‐noncommercial‐share	commons‐attribution‐noncommercial‐share	NOUN
eblip-30523	5	15	alike	alike	ADJ
eblip-30523	5	16	license	license	VERB
eblip-30523	5	17	4.0	4.0	NUM
eblip-30523	5	18	international	international	ADJ
eblip-30523	5	19	(	(	PUNCT
eblip-30523	5	20	http://creativecommons.org/licenses/by-nc-sa/4.0/	http://creativecommons.org/licenses/by-nc-sa/4.0/	PROPN
eblip-30523	5	21	)	)	PUNCT
eblip-30523	5	22	,	,	PUNCT
eblip-30523	5	23	which	which	PRON
eblip-30523	5	24	permits	permit	VERB
eblip-30523	5	25	unrestricted	unrestricted	ADJ
eblip-30523	5	26	use	use	NOUN
eblip-30523	5	27	,	,	PUNCT
eblip-30523	5	28	distribution	distribution	NOUN
eblip-30523	5	29	,	,	PUNCT
eblip-30523	5	30	and	and	CCONJ
eblip-30523	5	31	reproduction	reproduction	NOUN
eblip-30523	5	32	in	in	ADP
eblip-30523	5	33	any	any	DET
eblip-30523	5	34	medium	medium	NOUN
eblip-30523	5	35	,	,	PUNCT
eblip-30523	5	36	provided	provide	VERB
eblip-30523	5	37	the	the	DET
eblip-30523	5	38	original	original	ADJ
eblip-30523	5	39	work	work	NOUN
eblip-30523	5	40	is	be	AUX
eblip-30523	5	41	properly	properly	ADV
eblip-30523	5	42	attributed	attribute	VERB
eblip-30523	5	43	,	,	PUNCT
eblip-30523	5	44	not	not	PART
eblip-30523	5	45	used	use	VERB
eblip-30523	5	46	for	for	ADP
eblip-30523	5	47	commercial	commercial	ADJ
eblip-30523	5	48	purposes	purpose	NOUN
eblip-30523	5	49	,	,	PUNCT
eblip-30523	5	50	and	and	CCONJ
eblip-30523	5	51	,	,	PUNCT
eblip-30523	5	52	if	if	SCONJ
eblip-30523	5	53	transformed	transform	VERB
eblip-30523	5	54	,	,	PUNCT
eblip-30523	5	55	the	the	DET
eblip-30523	5	56	resulting	result	VERB
eblip-30523	5	57	work	work	NOUN
eblip-30523	5	58	is	be	AUX
eblip-30523	5	59	redistributed	redistribute	VERB
eblip-30523	5	60	under	under	ADP
eblip-30523	5	61	the	the	DET
eblip-30523	5	62	same	same	ADJ
eblip-30523	5	63	or	or	CCONJ
eblip-30523	5	64	similar	similar	ADJ
eblip-30523	5	65	license	license	NOUN
eblip-30523	5	66	to	to	ADP
eblip-30523	5	67	this	this	DET
eblip-30523	5	68	one	one	NUM
eblip-30523	5	69	.	.	PUNCT
eblip-30523	5	70	    	    	SPACE
eblip-30523	6	1	doi	doi	NOUN
eblip-30523	6	2	:	:	PUNCT
eblip-30523	6	3	10.18438	10.18438	NUM
eblip-30523	6	4	/	/	SYM
eblip-30523	6	5	eblip30523	eblip30523	NOUN
eblip-30523	6	6	    	    	SPACE
eblip-30523	6	7	abstract	abstract	ADJ
eblip-30523	6	8	  	  	SPACE
eblip-30523	6	9	objective	objective	NOUN
eblip-30523	6	10	–	–	PUNCT
eblip-30523	6	11	to	to	PART
eblip-30523	6	12	describe	describe	VERB
eblip-30523	6	13	the	the	DET
eblip-30523	6	14	development	development	NOUN
eblip-30523	6	15	of	of	ADP
eblip-30523	6	16	an	an	DET
eblip-30523	6	17	artificial	artificial	ADJ
eblip-30523	6	18	intelligence	intelligence	NOUN
eblip-30523	6	19	(	(	PUNCT
eblip-30523	6	20	ai	ai	NOUN
eblip-30523	6	21	)	)	PUNCT
eblip-30523	6	22	chatbot	chatbot	NOUN
eblip-30523	6	23	to	to	PART
eblip-30523	6	24	support	support	VERB
eblip-30523	6	25	virtual	virtual	ADJ
eblip-30523	6	26	reference	reference	NOUN
eblip-30523	6	27	services	service	NOUN
eblip-30523	6	28	at	at	ADP
eblip-30523	6	29	an	an	DET
eblip-30523	6	30	academic	academic	ADJ
eblip-30523	6	31	library	library	NOUN
eblip-30523	6	32	.	.	PUNCT
eblip-30523	6	33	  	  	SPACE
eblip-30523	7	1	design	design	NOUN
eblip-30523	7	2	–	–	PUNCT
eblip-30523	7	3	case	case	NOUN
eblip-30523	7	4	study	study	NOUN
eblip-30523	7	5	.	.	PUNCT
eblip-30523	7	6	  	  	SPACE
eblip-30523	8	1	setting	set	VERB
eblip-30523	8	2	–	–	PUNCT
eblip-30523	8	3	a	a	DET
eblip-30523	8	4	public	public	ADJ
eblip-30523	8	5	university	university	NOUN
eblip-30523	8	6	library	library	NOUN
eblip-30523	8	7	in	in	ADP
eblip-30523	8	8	the	the	DET
eblip-30523	8	9	united	united	PROPN
eblip-30523	8	10	states	states	PROPN
eblip-30523	8	11	.	.	PUNCT
eblip-30523	8	12	  	  	SPACE
eblip-30523	9	1	subjects	subject	NOUN
eblip-30523	9	2	–	–	PUNCT
eblip-30523	9	3	1,682	1,682	NUM
eblip-30523	9	4	chatbot	chatbot	NOUN
eblip-30523	9	5	-	-	PUNCT
eblip-30523	9	6	user	user	NOUN
eblip-30523	9	7	interactions	interaction	NOUN
eblip-30523	9	8	.	.	PUNCT
eblip-30523	9	9	  	  	SPACE
eblip-30523	10	1	methods	method	NOUN
eblip-30523	10	2	–	–	PUNCT
eblip-30523	10	3	a	a	DET
eblip-30523	10	4	university	university	NOUN
eblip-30523	10	5	librarian	librarian	NOUN
eblip-30523	10	6	and	and	CCONJ
eblip-30523	10	7	two	two	NUM
eblip-30523	10	8	graduate	graduate	NOUN
eblip-30523	10	9	student	student	NOUN
eblip-30523	10	10	interns	intern	NOUN
eblip-30523	10	11	researched	research	VERB
eblip-30523	10	12	and	and	CCONJ
eblip-30523	10	13	developed	develop	VERB
eblip-30523	10	14	an	an	DET
eblip-30523	10	15	ai	ai	NOUN
eblip-30523	10	16	chatbot	chatbot	NOUN
eblip-30523	10	17	to	to	PART
eblip-30523	10	18	meet	meet	VERB
eblip-30523	10	19	virtual	virtual	ADJ
eblip-30523	10	20	reference	reference	NOUN
eblip-30523	10	21	needs	need	NOUN
eblip-30523	10	22	.	.	PUNCT
eblip-30523	11	1	developed	develop	VERB
eblip-30523	11	2	using	use	VERB
eblip-30523	11	3	chatbot	chatbot	NOUN
eblip-30523	11	4	development	development	NOUN
eblip-30523	11	5	software	software	NOUN
eblip-30523	11	6	,	,	PUNCT
eblip-30523	11	7	dialogflow	dialogflow	NOUN
eblip-30523	11	8	,	,	PUNCT
eblip-30523	11	9	the	the	DET
eblip-30523	11	10	chatbot	chatbot	NOUN
eblip-30523	11	11	was	be	AUX
eblip-30523	11	12	populated	populate	VERB
eblip-30523	11	13	with	with	ADP
eblip-30523	11	14	questions	question	NOUN
eblip-30523	11	15	,	,	PUNCT
eblip-30523	11	16	keywords	keyword	NOUN
eblip-30523	11	17	,	,	PUNCT
eblip-30523	11	18	and	and	CCONJ
eblip-30523	11	19	other	other	ADJ
eblip-30523	11	20	training	training	NOUN
eblip-30523	11	21	phrases	phrase	NOUN
eblip-30523	11	22	entered	enter	VERB
eblip-30523	11	23	during	during	ADP
eblip-30523	11	24	user	user	NOUN
eblip-30523	11	25	inquiries	inquiry	NOUN
eblip-30523	11	26	,	,	PUNCT
eblip-30523	11	27	text	text	NOUN
eblip-30523	11	28	-	-	PUNCT
eblip-30523	11	29	based	base	VERB
eblip-30523	11	30	responses	response	NOUN
eblip-30523	11	31	to	to	ADP
eblip-30523	11	32	inquiries	inquiry	NOUN
eblip-30523	11	33	,	,	PUNCT
eblip-30523	11	34	and	and	CCONJ
eblip-30523	11	35	intents	intent	NOUN
eblip-30523	11	36	(	(	PUNCT
eblip-30523	11	37	i.e.	i.e.	X
eblip-30523	11	38	,	,	PUNCT
eblip-30523	11	39	programmed	program	VERB
eblip-30523	11	40	mappings	mapping	NOUN
eblip-30523	11	41	between	between	ADP
eblip-30523	11	42	user	user	NOUN
eblip-30523	11	43	inquiries	inquiry	NOUN
eblip-30523	11	44	and	and	CCONJ
eblip-30523	11	45	chatbot	chatbot	NOUN
eblip-30523	11	46	responses	response	NOUN
eblip-30523	11	47	)	)	PUNCT
eblip-30523	11	48	.	.	PUNCT
eblip-30523	12	1	the	the	DET
eblip-30523	12	2	chatbot	chatbot	NOUN
eblip-30523	12	3	utilized	utilize	VERB
eblip-30523	12	4	natural	natural	ADJ
eblip-30523	12	5	language	language	NOUN
eblip-30523	12	6	processing	processing	NOUN
eblip-30523	12	7	and	and	CCONJ
eblip-30523	12	8	ai	ai	AUX
eblip-30523	12	9	training	training	NOUN
eblip-30523	12	10	for	for	ADP
eblip-30523	12	11	basic	basic	ADJ
eblip-30523	12	12	circulation	circulation	NOUN
eblip-30523	12	13	and	and	CCONJ
eblip-30523	12	14	reference	reference	NOUN
eblip-30523	12	15	questions	question	NOUN
eblip-30523	12	16	,	,	PUNCT
eblip-30523	12	17	and	and	CCONJ
eblip-30523	12	18	included	include	VERB
eblip-30523	12	19	interactive	interactive	ADJ
eblip-30523	12	20	elements	element	NOUN
eblip-30523	12	21	and	and	CCONJ
eblip-30523	12	22	embeddable	embeddable	ADJ
eblip-30523	12	23	widgets	widget	NOUN
eblip-30523	12	24	supported	support	VERB
eblip-30523	12	25	by	by	ADP
eblip-30523	12	26	kommunicate	kommunicate	NOUN
eblip-30523	12	27	(	(	PUNCT
eblip-30523	12	28	i.e.	i.e.	X
eblip-30523	12	29	,	,	PUNCT
eblip-30523	12	30	a	a	DET
eblip-30523	12	31	bot	bot	NOUN
eblip-30523	12	32	support	support	NOUN
eblip-30523	12	33	platform	platform	NOUN
eblip-30523	12	34	for	for	ADP
eblip-30523	12	35	chat	chat	NOUN
eblip-30523	12	36	widgets	widget	NOUN
eblip-30523	12	37	)	)	PUNCT
eblip-30523	12	38	.	.	PUNCT
eblip-30523	13	1	the	the	DET
eblip-30523	13	2	chatbot	chatbot	NOUN
eblip-30523	13	3	was	be	AUX
eblip-30523	13	4	enabled	enable	VERB
eblip-30523	13	5	after	after	ADP
eblip-30523	13	6	live	live	ADJ
eblip-30523	13	7	reference	reference	NOUN
eblip-30523	13	8	hours	hour	NOUN
eblip-30523	13	9	were	be	AUX
eblip-30523	13	10	over	over	ADV
eblip-30523	13	11	.	.	PUNCT
eblip-30523	14	1	user	user	NOUN
eblip-30523	14	2	interactions	interaction	NOUN
eblip-30523	14	3	with	with	ADP
eblip-30523	14	4	the	the	DET
eblip-30523	14	5	chatbot	chatbot	NOUN
eblip-30523	14	6	were	be	AUX
eblip-30523	14	7	collected	collect	VERB
eblip-30523	14	8	across	across	ADP
eblip-30523	14	9	18	18	NUM
eblip-30523	14	10	months	month	NOUN
eblip-30523	14	11	since	since	SCONJ
eblip-30523	14	12	its	its	PRON
eblip-30523	14	13	launch	launch	NOUN
eblip-30523	14	14	.	.	PUNCT
eblip-30523	15	1	the	the	DET
eblip-30523	15	2	authors	author	NOUN
eblip-30523	15	3	used	use	VERB
eblip-30523	15	4	analytics	analytic	NOUN
eblip-30523	15	5	from	from	ADP
eblip-30523	15	6	kommunicate	kommunicate	NOUN
eblip-30523	15	7	and	and	CCONJ
eblip-30523	15	8	dialogflow	dialogflow	ADJ
eblip-30523	15	9	to	to	PART
eblip-30523	15	10	examine	examine	VERB
eblip-30523	15	11	user	user	NOUN
eblip-30523	15	12	interactions	interaction	NOUN
eblip-30523	15	13	.	.	PUNCT
eblip-30523	15	14	  	  	SPACE
eblip-30523	16	1	main	main	ADJ
eblip-30523	16	2	results	result	NOUN
eblip-30523	16	3	–	–	PUNCT
eblip-30523	16	4	user	user	NOUN
eblip-30523	16	5	interactions	interaction	NOUN
eblip-30523	16	6	increased	increase	VERB
eblip-30523	16	7	gradually	gradually	ADV
eblip-30523	16	8	since	since	SCONJ
eblip-30523	16	9	the	the	DET
eblip-30523	16	10	launch	launch	NOUN
eblip-30523	16	11	of	of	ADP
eblip-30523	16	12	the	the	DET
eblip-30523	16	13	chatbot	chatbot	NOUN
eblip-30523	16	14	.	.	PUNCT
eblip-30523	17	1	the	the	DET
eblip-30523	17	2	chatbot	chatbot	NOUN
eblip-30523	17	3	logged	log	VERB
eblip-30523	17	4	approximately	approximately	ADV
eblip-30523	17	5	44	44	NUM
eblip-30523	17	6	monthly	monthly	ADJ
eblip-30523	17	7	interactions	interaction	NOUN
eblip-30523	17	8	during	during	ADP
eblip-30523	17	9	the	the	DET
eblip-30523	17	10	spring	spring	NOUN
eblip-30523	17	11	2021	2021	NUM
eblip-30523	17	12	term	term	NOUN
eblip-30523	17	13	,	,	PUNCT
eblip-30523	17	14	which	which	PRON
eblip-30523	17	15	increased	increase	VERB
eblip-30523	17	16	to	to	ADP
eblip-30523	17	17	approximately	approximately	ADV
eblip-30523	17	18	137	137	NUM
eblip-30523	17	19	monthly	monthly	ADJ
eblip-30523	17	20	interactions	interaction	NOUN
eblip-30523	17	21	during	during	ADP
eblip-30523	17	22	the	the	DET
eblip-30523	17	23	spring	spring	NOUN
eblip-30523	17	24	2022	2022	NUM
eblip-30523	17	25	term	term	NOUN
eblip-30523	17	26	.	.	PUNCT
eblip-30523	18	1	the	the	DET
eblip-30523	18	2	authors	author	NOUN
eblip-30523	18	3	identified	identify	VERB
eblip-30523	18	4	the	the	DET
eblip-30523	18	5	most	most	ADV
eblip-30523	18	6	common	common	ADJ
eblip-30523	18	7	reasons	reason	NOUN
eblip-30523	18	8	for	for	SCONJ
eblip-30523	18	9	users	user	NOUN
eblip-30523	18	10	to	to	PART
eblip-30523	18	11	engage	engage	VERB
eblip-30523	18	12	the	the	DET
eblip-30523	18	13	chatbot	chatbot	NOUN
eblip-30523	18	14	,	,	PUNCT
eblip-30523	18	15	using	use	VERB
eblip-30523	18	16	the	the	DET
eblip-30523	18	17	chatbot	chatbot	NOUN
eblip-30523	18	18	’s	’s	PART
eblip-30523	18	19	triggered	trigger	VERB
eblip-30523	18	20	intents	intent	NOUN
eblip-30523	18	21	from	from	ADP
eblip-30523	18	22	user	user	NOUN
eblip-30523	18	23	inquiries	inquiry	NOUN
eblip-30523	18	24	.	.	PUNCT
eblip-30523	19	1	these	these	DET
eblip-30523	19	2	reasons	reason	NOUN
eblip-30523	19	3	included	include	VERB
eblip-30523	19	4	information	information	NOUN
eblip-30523	19	5	about	about	ADP
eblip-30523	19	6	hours	hour	NOUN
eblip-30523	19	7	for	for	ADP
eblip-30523	19	8	the	the	DET
eblip-30523	19	9	library	library	NOUN
eblip-30523	19	10	building	building	NOUN
eblip-30523	19	11	and	and	CCONJ
eblip-30523	19	12	live	live	ADJ
eblip-30523	19	13	reference	reference	NOUN
eblip-30523	19	14	services	service	NOUN
eblip-30523	19	15	,	,	PUNCT
eblip-30523	19	16	finding	find	VERB
eblip-30523	19	17	library	library	ADJ
eblip-30523	19	18	resources	resource	NOUN
eblip-30523	19	19	(	(	PUNCT
eblip-30523	19	20	e.g.	e.g.	ADV
eblip-30523	19	21	,	,	PUNCT
eblip-30523	19	22	peer	peer	NOUN
eblip-30523	19	23	-	-	PUNCT
eblip-30523	19	24	reviewed	review	VERB
eblip-30523	19	25	articles	article	NOUN
eblip-30523	19	26	,	,	PUNCT
eblip-30523	19	27	books	book	NOUN
eblip-30523	19	28	)	)	PUNCT
eblip-30523	19	29	,	,	PUNCT
eblip-30523	19	30	getting	get	VERB
eblip-30523	19	31	help	help	NOUN
eblip-30523	19	32	from	from	ADP
eblip-30523	19	33	a	a	DET
eblip-30523	19	34	librarian	librarian	NOUN
eblip-30523	19	35	,	,	PUNCT
eblip-30523	19	36	locating	locate	VERB
eblip-30523	19	37	databases	database	NOUN
eblip-30523	19	38	and	and	CCONJ
eblip-30523	19	39	research	research	NOUN
eblip-30523	19	40	guides	guide	NOUN
eblip-30523	19	41	,	,	PUNCT
eblip-30523	19	42	information	information	NOUN
eblip-30523	19	43	about	about	ADP
eblip-30523	19	44	borrowing	borrow	VERB
eblip-30523	19	45	library	library	ADJ
eblip-30523	19	46	items	item	NOUN
eblip-30523	19	47	(	(	PUNCT
eblip-30523	19	48	e.g.	e.g.	ADV
eblip-30523	19	49	,	,	PUNCT
eblip-30523	19	50	laptops	laptop	NOUN
eblip-30523	19	51	,	,	PUNCT
eblip-30523	19	52	books	book	NOUN
eblip-30523	19	53	)	)	PUNCT
eblip-30523	19	54	,	,	PUNCT
eblip-30523	19	55	and	and	CCONJ
eblip-30523	19	56	reporting	report	VERB
eblip-30523	19	57	issues	issue	NOUN
eblip-30523	19	58	with	with	ADP
eblip-30523	19	59	library	library	ADJ
eblip-30523	19	60	resources	resource	NOUN
eblip-30523	19	61	.	.	PUNCT
eblip-30523	19	62	  	  	SPACE
eblip-30523	19	63	conclusion	conclusion	NOUN
eblip-30523	19	64	–	–	PUNCT
eblip-30523	19	65	libraries	library	NOUN
eblip-30523	19	66	can	can	AUX
eblip-30523	19	67	successfully	successfully	ADV
eblip-30523	19	68	develop	develop	VERB
eblip-30523	19	69	and	and	CCONJ
eblip-30523	19	70	train	train	VERB
eblip-30523	19	71	ai	ai	VERB
eblip-30523	19	72	chatbots	chatbot	NOUN
eblip-30523	19	73	with	with	ADP
eblip-30523	19	74	minimal	minimal	ADJ
eblip-30523	19	75	technical	technical	ADJ
eblip-30523	19	76	expertise	expertise	NOUN
eblip-30523	19	77	and	and	CCONJ
eblip-30523	19	78	resources	resource	NOUN
eblip-30523	19	79	.	.	PUNCT
eblip-30523	20	1	the	the	DET
eblip-30523	20	2	authors	author	NOUN
eblip-30523	20	3	offered	offer	VERB
eblip-30523	20	4	user	user	NOUN
eblip-30523	20	5	experience	experience	NOUN
eblip-30523	20	6	considerations	consideration	NOUN
eblip-30523	20	7	from	from	ADP
eblip-30523	20	8	their	their	PRON
eblip-30523	20	9	experience	experience	NOUN
eblip-30523	20	10	with	with	ADP
eblip-30523	20	11	the	the	DET
eblip-30523	20	12	project	project	NOUN
eblip-30523	20	13	,	,	PUNCT
eblip-30523	20	14	including	include	VERB
eblip-30523	20	15	editing	edit	VERB
eblip-30523	20	16	library	library	ADJ
eblip-30523	20	17	faqs	faq	NOUN
eblip-30523	20	18	to	to	PART
eblip-30523	20	19	be	be	AUX
eblip-30523	20	20	concise	concise	ADJ
eblip-30523	20	21	and	and	CCONJ
eblip-30523	20	22	easy	easy	ADJ
eblip-30523	20	23	to	to	PART
eblip-30523	20	24	understand	understand	VERB
eblip-30523	20	25	,	,	PUNCT
eblip-30523	20	26	testing	testing	NOUN
eblip-30523	20	27	and	and	CCONJ
eblip-30523	20	28	ensuring	ensure	VERB
eblip-30523	20	29	chatbot	chatbot	NOUN
eblip-30523	20	30	text	text	NOUN
eblip-30523	20	31	and	and	CCONJ
eblip-30523	20	32	elements	element	NOUN
eblip-30523	20	33	are	be	AUX
eblip-30523	20	34	accessible	accessible	ADJ
eblip-30523	20	35	,	,	PUNCT
eblip-30523	20	36	and	and	CCONJ
eblip-30523	20	37	continuous	continuous	ADJ
eblip-30523	20	38	maintenance	maintenance	NOUN
eblip-30523	20	39	of	of	ADP
eblip-30523	20	40	chatbot	chatbot	NOUN
eblip-30523	20	41	content	content	NOUN
eblip-30523	20	42	.	.	PUNCT
eblip-30523	21	1	kommunicate	kommunicate	NOUN
eblip-30523	21	2	,	,	PUNCT
eblip-30523	21	3	dialogflow	dialogflow	NOUN
eblip-30523	21	4	,	,	PUNCT
eblip-30523	21	5	google	google	PROPN
eblip-30523	21	6	analytics	analytic	NOUN
eblip-30523	21	7	,	,	PUNCT
eblip-30523	21	8	and	and	CCONJ
eblip-30523	21	9	crazy	crazy	ADJ
eblip-30523	21	10	egg	egg	NOUN
eblip-30523	21	11	(	(	PUNCT
eblip-30523	21	12	i.e.	i.e.	X
eblip-30523	21	13	,	,	PUNCT
eblip-30523	21	14	a	a	DET
eblip-30523	21	15	web	web	NOUN
eblip-30523	21	16	usage	usage	NOUN
eblip-30523	21	17	analytics	analytic	NOUN
eblip-30523	21	18	tool	tool	NOUN
eblip-30523	21	19	)	)	PUNCT
eblip-30523	21	20	could	could	AUX
eblip-30523	21	21	not	not	PART
eblip-30523	21	22	provide	provide	VERB
eblip-30523	21	23	more	more	ADJ
eblip-30523	21	24	in	in	ADP
eblip-30523	21	25	-	-	PUNCT
eblip-30523	21	26	depth	depth	NOUN
eblip-30523	21	27	user	user	NOUN
eblip-30523	21	28	data	datum	NOUN
eblip-30523	21	29	(	(	PUNCT
eblip-30523	21	30	e.g.	e.g.	ADV
eblip-30523	21	31	,	,	PUNCT
eblip-30523	21	32	user	user	NOUN
eblip-30523	21	33	clicks	click	NOUN
eblip-30523	21	34	,	,	PUNCT
eblip-30523	21	35	scroll	scroll	NOUN
eblip-30523	21	36	maps	map	NOUN
eblip-30523	21	37	,	,	PUNCT
eblip-30523	21	38	heat	heat	NOUN
eblip-30523	21	39	maps	map	NOUN
eblip-30523	21	40	)	)	PUNCT
eblip-30523	21	41	,	,	PUNCT
eblip-30523	21	42	with	with	ADP
eblip-30523	21	43	plans	plan	NOUN
eblip-30523	21	44	to	to	PART
eblip-30523	21	45	further	far	ADV
eblip-30523	21	46	explore	explore	VERB
eblip-30523	21	47	other	other	ADJ
eblip-30523	21	48	usage	usage	NOUN
eblip-30523	21	49	analysis	analysis	NOUN
eblip-30523	21	50	software	software	NOUN
eblip-30523	21	51	to	to	PART
eblip-30523	21	52	collect	collect	VERB
eblip-30523	21	53	the	the	DET
eblip-30523	21	54	data	datum	NOUN
eblip-30523	21	55	.	.	PUNCT
eblip-30523	22	1	the	the	DET
eblip-30523	22	2	authors	author	NOUN
eblip-30523	22	3	noted	note	VERB
eblip-30523	22	4	that	that	SCONJ
eblip-30523	22	5	only	only	ADV
eblip-30523	22	6	10	10	NUM
eblip-30523	22	7	%	%	NOUN
eblip-30523	22	8	of	of	ADP
eblip-30523	22	9	users	user	NOUN
eblip-30523	22	10	engaged	engage	VERB
eblip-30523	22	11	the	the	DET
eblip-30523	22	12	chatbot	chatbot	NOUN
eblip-30523	22	13	beyond	beyond	ADP
eblip-30523	22	14	the	the	DET
eblip-30523	22	15	initial	initial	ADJ
eblip-30523	22	16	welcome	welcome	ADJ
eblip-30523	22	17	prompt	prompt	NOUN
eblip-30523	22	18	,	,	PUNCT
eblip-30523	22	19	requiring	require	VERB
eblip-30523	22	20	more	more	ADJ
eblip-30523	22	21	research	research	NOUN
eblip-30523	22	22	and	and	CCONJ
eblip-30523	22	23	user	user	NOUN
eblip-30523	22	24	testing	testing	NOUN
eblip-30523	22	25	on	on	ADP
eblip-30523	22	26	how	how	SCONJ
eblip-30523	22	27	to	to	PART
eblip-30523	22	28	facilitate	facilitate	VERB
eblip-30523	22	29	user	user	NOUN
eblip-30523	22	30	engagement	engagement	NOUN
eblip-30523	22	31	.	.	PUNCT
eblip-30523	22	32	  	  	SPACE
eblip-30523	23	1	commentary	commentary	NOUN
eblip-30523	23	2	  	  	SPACE
eblip-30523	23	3	there	there	PRON
eblip-30523	23	4	is	be	VERB
eblip-30523	23	5	growing	grow	VERB
eblip-30523	23	6	lis	li	NOUN
eblip-30523	23	7	literature	literature	NOUN
eblip-30523	23	8	on	on	ADP
eblip-30523	23	9	the	the	DET
eblip-30523	23	10	applications	application	NOUN
eblip-30523	23	11	of	of	ADP
eblip-30523	23	12	library	library	ADJ
eblip-30523	23	13	chatbots	chatbot	NOUN
eblip-30523	23	14	in	in	ADP
eblip-30523	23	15	library	library	ADJ
eblip-30523	23	16	virtual	virtual	ADJ
eblip-30523	23	17	reference	reference	NOUN
eblip-30523	23	18	services	service	NOUN
eblip-30523	23	19	.	.	PUNCT
eblip-30523	24	1	chatbots	chatbot	NOUN
eblip-30523	24	2	can	can	AUX
eblip-30523	24	3	help	help	VERB
eblip-30523	24	4	reduce	reduce	VERB
eblip-30523	24	5	user	user	NOUN
eblip-30523	24	6	stress	stress	NOUN
eblip-30523	24	7	and	and	CCONJ
eblip-30523	24	8	anxiety	anxiety	NOUN
eblip-30523	24	9	as	as	ADV
eblip-30523	24	10	well	well	ADV
eblip-30523	24	11	as	as	ADP
eblip-30523	24	12	ease	ease	VERB
eblip-30523	24	13	the	the	DET
eblip-30523	24	14	workload	workload	NOUN
eblip-30523	24	15	of	of	ADP
eblip-30523	24	16	common	common	ADJ
eblip-30523	24	17	and	and	CCONJ
eblip-30523	24	18	routine	routine	ADJ
eblip-30523	24	19	questions	question	NOUN
eblip-30523	24	20	for	for	ADP
eblip-30523	24	21	library	library	ADJ
eblip-30523	24	22	staff	staff	NOUN
eblip-30523	24	23	(	(	PUNCT
eblip-30523	24	24	mcneal	mcneal	PROPN
eblip-30523	24	25	&	&	CCONJ
eblip-30523	24	26	newyear	newyear	PROPN
eblip-30523	24	27	,	,	PUNCT
eblip-30523	24	28	2013	2013	NUM
eblip-30523	24	29	;	;	PUNCT
eblip-30523	24	30	mckie	mckie	PROPN
eblip-30523	24	31	&	&	CCONJ
eblip-30523	24	32	narayan	narayan	PROPN
eblip-30523	24	33	,	,	PUNCT
eblip-30523	24	34	2019	2019	NUM
eblip-30523	24	35	)	)	PUNCT
eblip-30523	24	36	.	.	PUNCT
eblip-30523	25	1	however	however	ADV
eblip-30523	25	2	,	,	PUNCT
eblip-30523	25	3	ai	ai	VERB
eblip-30523	25	4	is	be	AUX
eblip-30523	25	5	still	still	ADV
eblip-30523	25	6	an	an	DET
eblip-30523	25	7	emerging	emerge	VERB
eblip-30523	25	8	and	and	CCONJ
eblip-30523	25	9	challenging	challenging	ADJ
eblip-30523	25	10	trend	trend	NOUN
eblip-30523	25	11	for	for	ADP
eblip-30523	25	12	libraries	library	NOUN
eblip-30523	25	13	,	,	PUNCT
eblip-30523	25	14	especially	especially	ADV
eblip-30523	25	15	when	when	SCONJ
eblip-30523	25	16	it	it	PRON
eblip-30523	25	17	comes	come	VERB
eblip-30523	25	18	to	to	ADP
eblip-30523	25	19	usage	usage	NOUN
eblip-30523	25	20	,	,	PUNCT
eblip-30523	25	21	technical	technical	ADJ
eblip-30523	25	22	expertise	expertise	NOUN
eblip-30523	25	23	,	,	PUNCT
eblip-30523	25	24	and	and	CCONJ
eblip-30523	25	25	resources	resource	NOUN
eblip-30523	25	26	.	.	PUNCT
eblip-30523	26	1	despite	despite	SCONJ
eblip-30523	26	2	the	the	DET
eblip-30523	26	3	opportunity	opportunity	NOUN
eblip-30523	26	4	to	to	PART
eblip-30523	26	5	automate	automate	VERB
eblip-30523	26	6	library	library	NOUN
eblip-30523	26	7	services	service	NOUN
eblip-30523	26	8	,	,	PUNCT
eblip-30523	26	9	human	human	ADJ
eblip-30523	26	10	management	management	NOUN
eblip-30523	26	11	in	in	ADP
eblip-30523	26	12	a	a	DET
eblip-30523	26	13	chatbot	chatbot	NOUN
eblip-30523	26	14	’s	’s	PART
eblip-30523	26	15	development	development	NOUN
eblip-30523	26	16	,	,	PUNCT
eblip-30523	26	17	training	training	NOUN
eblip-30523	26	18	,	,	PUNCT
eblip-30523	26	19	and	and	CCONJ
eblip-30523	26	20	maintenance	maintenance	NOUN
eblip-30523	26	21	are	be	AUX
eblip-30523	26	22	essential	essential	ADJ
eblip-30523	26	23	(	(	PUNCT
eblip-30523	26	24	kane	kane	NOUN
eblip-30523	26	25	,	,	PUNCT
eblip-30523	26	26	2019	2019	NUM
eblip-30523	26	27	)	)	PUNCT
eblip-30523	26	28	.	.	PUNCT
eblip-30523	27	1	in	in	ADP
eblip-30523	27	2	this	this	DET
eblip-30523	27	3	study	study	NOUN
eblip-30523	27	4	,	,	PUNCT
eblip-30523	27	5	the	the	DET
eblip-30523	27	6	authors	author	NOUN
eblip-30523	27	7	offered	offer	VERB
eblip-30523	27	8	an	an	DET
eblip-30523	27	9	interesting	interesting	ADJ
eblip-30523	27	10	approach	approach	NOUN
eblip-30523	27	11	to	to	ADP
eblip-30523	27	12	developing	develop	VERB
eblip-30523	27	13	a	a	DET
eblip-30523	27	14	chatbot	chatbot	NOUN
eblip-30523	27	15	for	for	ADP
eblip-30523	27	16	supporting	support	VERB
eblip-30523	27	17	a	a	DET
eblip-30523	27	18	library	library	NOUN
eblip-30523	27	19	’s	’s	PART
eblip-30523	27	20	virtual	virtual	ADJ
eblip-30523	27	21	reference	reference	NOUN
eblip-30523	27	22	services	service	NOUN
eblip-30523	27	23	without	without	ADP
eblip-30523	27	24	requiring	require	VERB
eblip-30523	27	25	specialized	specialized	ADJ
eblip-30523	27	26	experience	experience	NOUN
eblip-30523	27	27	or	or	CCONJ
eblip-30523	27	28	abundant	abundant	ADJ
eblip-30523	27	29	resources	resource	NOUN
eblip-30523	27	30	.	.	PUNCT
eblip-30523	27	31	  	  	SPACE
eblip-30523	28	1	the	the	DET
eblip-30523	28	2	glynn	glynn	PROPN
eblip-30523	28	3	(	(	PUNCT
eblip-30523	28	4	2006	2006	NUM
eblip-30523	28	5	)	)	PUNCT
eblip-30523	28	6	critical	critical	ADJ
eblip-30523	28	7	appraisal	appraisal	NOUN
eblip-30523	28	8	tool	tool	NOUN
eblip-30523	28	9	was	be	AUX
eblip-30523	28	10	applied	apply	VERB
eblip-30523	28	11	to	to	PART
eblip-30523	28	12	evaluate	evaluate	VERB
eblip-30523	28	13	this	this	DET
eblip-30523	28	14	study	study	NOUN
eblip-30523	28	15	.	.	PUNCT
eblip-30523	29	1	while	while	SCONJ
eblip-30523	29	2	the	the	DET
eblip-30523	29	3	authors	author	NOUN
eblip-30523	29	4	clearly	clearly	ADV
eblip-30523	29	5	described	describe	VERB
eblip-30523	29	6	the	the	DET
eblip-30523	29	7	data	datum	NOUN
eblip-30523	29	8	collection	collection	NOUN
eblip-30523	29	9	methods	method	NOUN
eblip-30523	29	10	,	,	PUNCT
eblip-30523	29	11	the	the	DET
eblip-30523	29	12	authors	author	NOUN
eblip-30523	29	13	did	do	AUX
eblip-30523	29	14	not	not	PART
eblip-30523	29	15	address	address	VERB
eblip-30523	29	16	the	the	DET
eblip-30523	29	17	possible	possible	ADJ
eblip-30523	29	18	subjectivity	subjectivity	NOUN
eblip-30523	29	19	with	with	ADP
eblip-30523	29	20	the	the	DET
eblip-30523	29	21	chatbot	chatbot	NOUN
eblip-30523	29	22	’s	’s	PART
eblip-30523	29	23	interpretation	interpretation	NOUN
eblip-30523	29	24	of	of	ADP
eblip-30523	29	25	user	user	NOUN
eblip-30523	29	26	inquiries	inquiry	NOUN
eblip-30523	29	27	based	base	VERB
eblip-30523	29	28	on	on	ADP
eblip-30523	29	29	which	which	PRON
eblip-30523	29	30	intents	intent	NOUN
eblip-30523	29	31	were	be	AUX
eblip-30523	29	32	triggered	trigger	VERB
eblip-30523	29	33	.	.	PUNCT
eblip-30523	30	1	the	the	DET
eblip-30523	30	2	authors	author	NOUN
eblip-30523	30	3	created	create	VERB
eblip-30523	30	4	the	the	DET
eblip-30523	30	5	chatbot	chatbot	NOUN
eblip-30523	30	6	with	with	ADP
eblip-30523	30	7	the	the	DET
eblip-30523	30	8	aim	aim	NOUN
eblip-30523	30	9	to	to	PART
eblip-30523	30	10	assist	assist	VERB
eblip-30523	30	11	students	student	NOUN
eblip-30523	30	12	after	after	ADP
eblip-30523	30	13	live	live	ADJ
eblip-30523	30	14	chat	chat	PROPN
eblip-30523	30	15	reference	reference	NOUN
eblip-30523	30	16	hours	hour	NOUN
eblip-30523	30	17	;	;	PUNCT
eblip-30523	30	18	however	however	ADV
eblip-30523	30	19	,	,	PUNCT
eblip-30523	30	20	they	they	PRON
eblip-30523	30	21	did	do	AUX
eblip-30523	30	22	not	not	PART
eblip-30523	30	23	clearly	clearly	ADV
eblip-30523	30	24	identify	identify	VERB
eblip-30523	30	25	inclusion	inclusion	NOUN
eblip-30523	30	26	and	and	CCONJ
eblip-30523	30	27	exclusion	exclusion	NOUN
eblip-30523	30	28	criteria	criterion	NOUN
eblip-30523	30	29	,	,	PUNCT
eblip-30523	30	30	namely	namely	ADV
eblip-30523	30	31	the	the	DET
eblip-30523	30	32	user	user	NOUN
eblip-30523	30	33	’s	’s	PART
eblip-30523	30	34	affiliation	affiliation	NOUN
eblip-30523	30	35	with	with	ADP
eblip-30523	30	36	the	the	DET
eblip-30523	30	37	university	university	NOUN
eblip-30523	30	38	(	(	PUNCT
eblip-30523	30	39	e.g.	e.g.	ADV
eblip-30523	30	40	,	,	PUNCT
eblip-30523	30	41	student	student	NOUN
eblip-30523	30	42	,	,	PUNCT
eblip-30523	30	43	faculty	faculty	NOUN
eblip-30523	30	44	,	,	PUNCT
eblip-30523	30	45	alum	alum	ADJ
eblip-30523	30	46	)	)	PUNCT
eblip-30523	30	47	.	.	PUNCT
eblip-30523	31	1	the	the	DET
eblip-30523	31	2	authors	author	NOUN
eblip-30523	31	3	noted	note	VERB
eblip-30523	31	4	that	that	SCONJ
eblip-30523	31	5	the	the	DET
eblip-30523	31	6	chatbot	chatbot	NOUN
eblip-30523	31	7	collects	collect	VERB
eblip-30523	31	8	data	datum	NOUN
eblip-30523	31	9	from	from	ADP
eblip-30523	31	10	suggestion	suggestion	NOUN
eblip-30523	31	11	chips	chip	NOUN
eblip-30523	31	12	(	(	PUNCT
eblip-30523	31	13	i.e.	i.e.	X
eblip-30523	31	14	,	,	PUNCT
eblip-30523	31	15	predefined	predefine	VERB
eblip-30523	31	16	options	option	NOUN
eblip-30523	31	17	for	for	SCONJ
eblip-30523	31	18	users	user	NOUN
eblip-30523	31	19	to	to	PART
eblip-30523	31	20	select	select	VERB
eblip-30523	31	21	from	from	ADP
eblip-30523	31	22	an	an	DET
eblip-30523	31	23	automated	automate	VERB
eblip-30523	31	24	prompt	prompt	NOUN
eblip-30523	31	25	)	)	PUNCT
eblip-30523	31	26	,	,	PUNCT
eblip-30523	31	27	which	which	PRON
eblip-30523	31	28	can	can	AUX
eblip-30523	31	29	offer	offer	VERB
eblip-30523	31	30	more	more	ADJ
eblip-30523	31	31	in	in	ADP
eblip-30523	31	32	-	-	PUNCT
eblip-30523	31	33	depth	depth	NOUN
eblip-30523	31	34	analysis	analysis	NOUN
eblip-30523	31	35	of	of	ADP
eblip-30523	31	36	user	user	NOUN
eblip-30523	31	37	satisfaction	satisfaction	NOUN
eblip-30523	31	38	.	.	PUNCT
eblip-30523	32	1	this	this	DET
eblip-30523	32	2	study	study	NOUN
eblip-30523	32	3	did	do	AUX
eblip-30523	32	4	not	not	PART
eblip-30523	32	5	analyze	analyze	VERB
eblip-30523	32	6	the	the	DET
eblip-30523	32	7	suggestion	suggestion	NOUN
eblip-30523	32	8	chip	chip	NOUN
eblip-30523	32	9	data	datum	NOUN
eblip-30523	32	10	,	,	PUNCT
eblip-30523	32	11	although	although	SCONJ
eblip-30523	32	12	the	the	DET
eblip-30523	32	13	authors	author	NOUN
eblip-30523	32	14	may	may	AUX
eblip-30523	32	15	plan	plan	VERB
eblip-30523	32	16	to	to	PART
eblip-30523	32	17	investigate	investigate	VERB
eblip-30523	32	18	in	in	ADP
eblip-30523	32	19	the	the	DET
eblip-30523	32	20	future	future	NOUN
eblip-30523	32	21	.	.	PUNCT
eblip-30523	33	1	although	although	SCONJ
eblip-30523	33	2	the	the	DET
eblip-30523	33	3	authors	author	NOUN
eblip-30523	33	4	did	do	AUX
eblip-30523	33	5	not	not	PART
eblip-30523	33	6	evaluate	evaluate	VERB
eblip-30523	33	7	the	the	DET
eblip-30523	33	8	results	result	NOUN
eblip-30523	33	9	of	of	ADP
eblip-30523	33	10	user	user	NOUN
eblip-30523	33	11	interactions	interaction	NOUN
eblip-30523	33	12	with	with	ADP
eblip-30523	33	13	the	the	DET
eblip-30523	33	14	chatbot	chatbot	NOUN
eblip-30523	33	15	,	,	PUNCT
eblip-30523	33	16	the	the	DET
eblip-30523	33	17	study	study	NOUN
eblip-30523	33	18	serves	serve	VERB
eblip-30523	33	19	as	as	ADP
eblip-30523	33	20	a	a	DET
eblip-30523	33	21	proof	proof	NOUN
eblip-30523	33	22	of	of	ADP
eblip-30523	33	23	concept	concept	NOUN
eblip-30523	33	24	regarding	regard	VERB
eblip-30523	33	25	the	the	DET
eblip-30523	33	26	development	development	NOUN
eblip-30523	33	27	of	of	ADP
eblip-30523	33	28	a	a	DET
eblip-30523	33	29	virtual	virtual	ADJ
eblip-30523	33	30	reference	reference	NOUN
eblip-30523	33	31	ai	ai	VERB
eblip-30523	33	32	chatbot	chatbot	NOUN
eblip-30523	33	33	at	at	ADP
eblip-30523	33	34	an	an	DET
eblip-30523	33	35	academic	academic	ADJ
eblip-30523	33	36	library	library	NOUN
eblip-30523	33	37	.	.	PUNCT
eblip-30523	33	38	  	  	SPACE
eblip-30523	34	1	the	the	DET
eblip-30523	34	2	authors	author	NOUN
eblip-30523	34	3	addressed	address	VERB
eblip-30523	34	4	that	that	SCONJ
eblip-30523	34	5	one	one	NUM
eblip-30523	34	6	major	major	ADJ
eblip-30523	34	7	area	area	NOUN
eblip-30523	34	8	for	for	ADP
eblip-30523	34	9	additional	additional	ADJ
eblip-30523	34	10	research	research	NOUN
eblip-30523	34	11	is	be	AUX
eblip-30523	34	12	user	user	NOUN
eblip-30523	34	13	engagement	engagement	NOUN
eblip-30523	34	14	with	with	ADP
eblip-30523	34	15	the	the	DET
eblip-30523	34	16	chatbot	chatbot	NOUN
eblip-30523	34	17	.	.	PUNCT
eblip-30523	35	1	with	with	ADP
eblip-30523	35	2	only	only	ADV
eblip-30523	35	3	10	10	NUM
eblip-30523	35	4	%	%	NOUN
eblip-30523	35	5	of	of	ADP
eblip-30523	35	6	users	user	NOUN
eblip-30523	35	7	engaging	engage	VERB
eblip-30523	35	8	with	with	ADP
eblip-30523	35	9	the	the	DET
eblip-30523	35	10	chatbot	chatbot	NOUN
eblip-30523	35	11	beyond	beyond	ADP
eblip-30523	35	12	an	an	DET
eblip-30523	35	13	initial	initial	ADJ
eblip-30523	35	14	response	response	NOUN
eblip-30523	35	15	,	,	PUNCT
eblip-30523	35	16	the	the	DET
eblip-30523	35	17	authors	author	NOUN
eblip-30523	35	18	noted	note	VERB
eblip-30523	35	19	the	the	DET
eblip-30523	35	20	necessity	necessity	NOUN
eblip-30523	35	21	to	to	PART
eblip-30523	35	22	explore	explore	VERB
eblip-30523	35	23	ways	way	NOUN
eblip-30523	35	24	to	to	PART
eblip-30523	35	25	understand	understand	VERB
eblip-30523	35	26	user	user	NOUN
eblip-30523	35	27	perceptions	perception	NOUN
eblip-30523	35	28	of	of	ADP
eblip-30523	35	29	chatbot	chatbot	NOUN
eblip-30523	35	30	services	service	NOUN
eblip-30523	35	31	,	,	PUNCT
eblip-30523	35	32	cultivate	cultivate	VERB
eblip-30523	35	33	users	user	NOUN
eblip-30523	35	34	’	'	PUNCT
eblip-30523	35	35	assurance	assurance	NOUN
eblip-30523	35	36	of	of	ADP
eblip-30523	35	37	the	the	DET
eblip-30523	35	38	chatbot	chatbot	NOUN
eblip-30523	35	39	’s	’s	PART
eblip-30523	35	40	ability	ability	NOUN
eblip-30523	35	41	to	to	PART
eblip-30523	35	42	meet	meet	VERB
eblip-30523	35	43	their	their	PRON
eblip-30523	35	44	needs	need	NOUN
eblip-30523	35	45	,	,	PUNCT
eblip-30523	35	46	and	and	CCONJ
eblip-30523	35	47	build	build	VERB
eblip-30523	35	48	the	the	DET
eblip-30523	35	49	chatbot	chatbot	NOUN
eblip-30523	35	50	’s	’s	PART
eblip-30523	35	51	natural	natural	ADJ
eblip-30523	35	52	language	language	NOUN
eblip-30523	35	53	capabilities	capability	NOUN
eblip-30523	35	54	to	to	PART
eblip-30523	35	55	deliver	deliver	VERB
eblip-30523	35	56	targeted	target	VERB
eblip-30523	35	57	content	content	NOUN
eblip-30523	35	58	to	to	ADP
eblip-30523	35	59	users	user	NOUN
eblip-30523	35	60	.	.	PUNCT
eblip-30523	35	61	  	  	SPACE
eblip-30523	36	1	this	this	DET
eblip-30523	36	2	study	study	NOUN
eblip-30523	36	3	provided	provide	VERB
eblip-30523	36	4	insights	insight	NOUN
eblip-30523	36	5	into	into	ADP
eblip-30523	36	6	how	how	SCONJ
eblip-30523	36	7	academic	academic	ADJ
eblip-30523	36	8	libraries	library	NOUN
eblip-30523	36	9	can	can	AUX
eblip-30523	36	10	develop	develop	VERB
eblip-30523	36	11	a	a	DET
eblip-30523	36	12	chatbot	chatbot	NOUN
eblip-30523	36	13	with	with	ADP
eblip-30523	36	14	limited	limited	ADJ
eblip-30523	36	15	training	training	NOUN
eblip-30523	36	16	,	,	PUNCT
eblip-30523	36	17	technical	technical	ADJ
eblip-30523	36	18	knowledge	knowledge	NOUN
eblip-30523	36	19	,	,	PUNCT
eblip-30523	36	20	and	and	CCONJ
eblip-30523	36	21	resources	resource	NOUN
eblip-30523	36	22	.	.	PUNCT
eblip-30523	37	1	the	the	DET
eblip-30523	37	2	authors	author	NOUN
eblip-30523	37	3	clearly	clearly	ADV
eblip-30523	37	4	outlined	outline	VERB
eblip-30523	37	5	methods	method	NOUN
eblip-30523	37	6	and	and	CCONJ
eblip-30523	37	7	practices	practice	NOUN
eblip-30523	37	8	for	for	ADP
eblip-30523	37	9	other	other	ADJ
eblip-30523	37	10	libraries	library	NOUN
eblip-30523	37	11	of	of	ADP
eblip-30523	37	12	nearly	nearly	ADV
eblip-30523	37	13	any	any	DET
eblip-30523	37	14	type	type	NOUN
eblip-30523	37	15	to	to	PART
eblip-30523	37	16	incorporate	incorporate	VERB
eblip-30523	37	17	chatbots	chatbot	NOUN
eblip-30523	37	18	in	in	ADP
eblip-30523	37	19	their	their	PRON
eblip-30523	37	20	virtual	virtual	ADJ
eblip-30523	37	21	reference	reference	NOUN
eblip-30523	37	22	services	service	NOUN
eblip-30523	37	23	.	.	PUNCT
eblip-30523	38	1	successful	successful	ADJ
eblip-30523	38	2	chatbot	chatbot	NOUN
eblip-30523	38	3	developments	development	NOUN
eblip-30523	38	4	could	could	AUX
eblip-30523	38	5	create	create	VERB
eblip-30523	38	6	a	a	DET
eblip-30523	38	7	precedent	precedent	NOUN
eblip-30523	38	8	for	for	SCONJ
eblip-30523	38	9	other	other	ADJ
eblip-30523	38	10	libraries	library	NOUN
eblip-30523	38	11	to	to	PART
eblip-30523	38	12	follow	follow	VERB
eblip-30523	38	13	,	,	PUNCT
eblip-30523	38	14	bridging	bridge	VERB
eblip-30523	38	15	the	the	DET
eblip-30523	38	16	potential	potential	ADJ
eblip-30523	38	17	gaps	gap	NOUN
eblip-30523	38	18	and	and	CCONJ
eblip-30523	38	19	costs	cost	NOUN
eblip-30523	38	20	with	with	ADP
eblip-30523	38	21	chatbot	chatbot	NOUN
eblip-30523	38	22	adoption	adoption	NOUN
eblip-30523	38	23	such	such	ADJ
eblip-30523	38	24	as	as	ADP
eblip-30523	38	25	lack	lack	NOUN
eblip-30523	38	26	of	of	ADP
eblip-30523	38	27	technological	technological	ADJ
eblip-30523	38	28	familiarity	familiarity	NOUN
eblip-30523	38	29	among	among	ADP
eblip-30523	38	30	library	library	ADJ
eblip-30523	38	31	staff	staff	NOUN
eblip-30523	38	32	(	(	PUNCT
eblip-30523	38	33	guy	guy	NOUN
eblip-30523	38	34	et	et	PROPN
eblip-30523	38	35	al	al	PROPN
eblip-30523	38	36	.	.	PROPN
eblip-30523	38	37	,	,	PUNCT
eblip-30523	38	38	2023	2023	NUM
eblip-30523	38	39	)	)	PUNCT
eblip-30523	38	40	.	.	PUNCT
eblip-30523	39	1	this	this	DET
eblip-30523	39	2	study	study	NOUN
eblip-30523	39	3	provided	provide	VERB
eblip-30523	39	4	adaptable	adaptable	ADJ
eblip-30523	39	5	guidelines	guideline	NOUN
eblip-30523	39	6	and	and	CCONJ
eblip-30523	39	7	considerations	consideration	NOUN
eblip-30523	39	8	for	for	ADP
eblip-30523	39	9	other	other	ADJ
eblip-30523	39	10	libraries	library	NOUN
eblip-30523	39	11	to	to	PART
eblip-30523	39	12	create	create	VERB
eblip-30523	39	13	and	and	CCONJ
eblip-30523	39	14	customize	customize	VERB
eblip-30523	39	15	their	their	PRON
eblip-30523	39	16	own	own	ADJ
eblip-30523	39	17	chatbots	chatbot	NOUN
eblip-30523	39	18	,	,	PUNCT
eblip-30523	39	19	making	make	VERB
eblip-30523	39	20	it	it	PRON
eblip-30523	39	21	possible	possible	ADJ
eblip-30523	39	22	for	for	SCONJ
eblip-30523	39	23	follow	follow	VERB
eblip-30523	39	24	-	-	PUNCT
eblip-30523	39	25	up	up	ADP
eblip-30523	39	26	research	research	NOUN
eblip-30523	39	27	across	across	ADP
eblip-30523	39	28	multiple	multiple	ADJ
eblip-30523	39	29	institutions	institution	NOUN
eblip-30523	39	30	to	to	PART
eblip-30523	39	31	investigate	investigate	VERB
eblip-30523	39	32	and	and	CCONJ
eblip-30523	39	33	apply	apply	VERB
eblip-30523	39	34	the	the	DET
eblip-30523	39	35	potential	potential	ADJ
eblip-30523	39	36	benefits	benefit	NOUN
eblip-30523	39	37	and	and	CCONJ
eblip-30523	39	38	challenges	challenge	NOUN
eblip-30523	39	39	of	of	ADP
eblip-30523	39	40	chatbot	chatbot	NOUN
eblip-30523	39	41	reference	reference	NOUN
eblip-30523	39	42	services	service	NOUN
eblip-30523	39	43	.	.	PUNCT
eblip-30523	39	44	  	  	SPACE
eblip-30523	40	1	references	reference	NOUN
eblip-30523	40	2	  	  	SPACE
eblip-30523	40	3	glynn	glynn	PROPN
eblip-30523	40	4	,	,	PUNCT
eblip-30523	40	5	l.	l.	PROPN
eblip-30523	40	6	(	(	PUNCT
eblip-30523	40	7	2006	2006	NUM
eblip-30523	40	8	)	)	PUNCT
eblip-30523	40	9	.	.	PUNCT
eblip-30523	41	1	a	a	DET
eblip-30523	41	2	critical	critical	ADJ
eblip-30523	41	3	appraisal	appraisal	NOUN
eblip-30523	41	4	tool	tool	NOUN
eblip-30523	41	5	for	for	ADP
eblip-30523	41	6	library	library	NOUN
eblip-30523	41	7	and	and	CCONJ
eblip-30523	41	8	information	information	NOUN
eblip-30523	41	9	research	research	NOUN
eblip-30523	41	10	.	.	PUNCT
eblip-30523	42	1	library	library	NOUN
eblip-30523	42	2	hi	hi	INTJ
eblip-30523	42	3	tech	tech	NOUN
eblip-30523	42	4	,	,	PUNCT
eblip-30523	42	5	24(3	24(3	NUM
eblip-30523	42	6	)	)	PUNCT
eblip-30523	42	7	,	,	PUNCT
eblip-30523	42	8	387	387	NUM
eblip-30523	42	9	-	-	SYM
eblip-30523	42	10	399	399	NUM
eblip-30523	42	11	.	.	PUNCT
eblip-30523	43	1	http://dx.doi.org/10.1108/07378830610692154	http://dx.doi.org/10.1108/07378830610692154	PROPN
eblip-30523	43	2	  	  	SPACE
eblip-30523	43	3	guy	guy	NOUN
eblip-30523	43	4	,	,	PUNCT
eblip-30523	43	5	j.	j.	PROPN
eblip-30523	43	6	,	,	PUNCT
eblip-30523	43	7	rival	rival	NOUN
eblip-30523	43	8	,	,	PUNCT
eblip-30523	43	9	p.	p.	PROPN
eblip-30523	43	10	r.	r.	PROPN
eblip-30523	43	11	,	,	PUNCT
eblip-30523	43	12	lewis	lewis	PROPN
eblip-30523	43	13	,	,	PUNCT
eblip-30523	43	14	c.	c.	PROPN
eblip-30523	43	15	j.	j.	PROPN
eblip-30523	43	16	,	,	PUNCT
eblip-30523	43	17	&	&	CCONJ
eblip-30523	43	18	groome	groome	PROPN
eblip-30523	43	19	,	,	PUNCT
eblip-30523	43	20	k.	k.	PROPN
eblip-30523	43	21	(	(	PUNCT
eblip-30523	43	22	2023	2023	NUM
eblip-30523	43	23	)	)	PUNCT
eblip-30523	43	24	.	.	PUNCT
eblip-30523	44	1	reference	reference	NOUN
eblip-30523	44	2	chatbots	chatbot	NOUN
eblip-30523	44	3	in	in	ADP
eblip-30523	44	4	canadian	canadian	ADJ
eblip-30523	44	5	academic	academic	ADJ
eblip-30523	44	6	libraries	library	NOUN
eblip-30523	44	7	.	.	PUNCT
eblip-30523	45	1	information	information	NOUN
eblip-30523	45	2	technology	technology	NOUN
eblip-30523	45	3	and	and	CCONJ
eblip-30523	45	4	libraries	library	NOUN
eblip-30523	45	5	,	,	PUNCT
eblip-30523	45	6	42(4	42(4	PROPN
eblip-30523	45	7	)	)	PUNCT
eblip-30523	45	8	.	.	PUNCT
eblip-30523	46	1	https://doi.org/10.5860/ital.v42i4.16511	https://doi.org/10.5860/ital.v42i4.16511	VERB
eblip-30523	46	2	  	  	SPACE
eblip-30523	46	3	kane	kane	PROPN
eblip-30523	46	4	,	,	PUNCT
eblip-30523	46	5	d.	d.	PROPN
eblip-30523	46	6	(	(	PUNCT
eblip-30523	46	7	2019	2019	NUM
eblip-30523	46	8	)	)	PUNCT
eblip-30523	46	9	.	.	PUNCT
eblip-30523	47	1	creating	create	VERB
eblip-30523	47	2	,	,	PUNCT
eblip-30523	47	3	managing	manage	VERB
eblip-30523	47	4	and	and	CCONJ
eblip-30523	47	5	analyzing	analyze	VERB
eblip-30523	47	6	an	an	DET
eblip-30523	47	7	academic	academic	ADJ
eblip-30523	47	8	library	library	NOUN
eblip-30523	47	9	chatbot	chatbot	NOUN
eblip-30523	47	10	.	.	PUNCT
eblip-30523	48	1	bid	bid	NOUN
eblip-30523	48	2	:	:	PUNCT
eblip-30523	48	3	textos	textos	PROPN
eblip-30523	48	4	universitaris	universitaris	PROPN
eblip-30523	48	5	de	de	X
eblip-30523	48	6	biblioteconomia	biblioteconomia	NOUN
eblip-30523	48	7	i	i	PRON
eblip-30523	48	8	documentació	documentació	NOUN
eblip-30523	48	9	,	,	PUNCT
eblip-30523	48	10	43(2019	43(2019	NUM
eblip-30523	48	11	)	)	PUNCT
eblip-30523	48	12	.	.	PUNCT
eblip-30523	49	1	https://bid.ub.edu/en/43/kane.htm	https://bid.ub.edu/en/43/kane.htm	PROPN
eblip-30523	49	2	  	  	SPACE
eblip-30523	49	3	mckie	mckie	PROPN
eblip-30523	49	4	,	,	PUNCT
eblip-30523	49	5	i.	i.	PROPN
eblip-30523	49	6	a.	a.	PROPN
eblip-30523	49	7	s.	s.	PROPN
eblip-30523	49	8	,	,	PUNCT
eblip-30523	49	9	&	&	CCONJ
eblip-30523	49	10	narayan	narayan	PROPN
eblip-30523	49	11	,	,	PUNCT
eblip-30523	49	12	b.	b.	PROPN
eblip-30523	49	13	(	(	PUNCT
eblip-30523	49	14	2019	2019	NUM
eblip-30523	49	15	)	)	PUNCT
eblip-30523	49	16	.	.	PUNCT
eblip-30523	50	1	enhancing	enhance	VERB
eblip-30523	50	2	the	the	DET
eblip-30523	50	3	academic	academic	ADJ
eblip-30523	50	4	library	library	NOUN
eblip-30523	50	5	experience	experience	NOUN
eblip-30523	50	6	with	with	ADP
eblip-30523	50	7	chatbots	chatbot	NOUN
eblip-30523	50	8	:	:	PUNCT
eblip-30523	50	9	an	an	DET
eblip-30523	50	10	exploration	exploration	NOUN
eblip-30523	50	11	of	of	ADP
eblip-30523	50	12	research	research	NOUN
eblip-30523	50	13	and	and	CCONJ
eblip-30523	50	14	implications	implication	NOUN
eblip-30523	50	15	for	for	ADP
eblip-30523	50	16	practice	practice	NOUN
eblip-30523	50	17	.	.	PUNCT
eblip-30523	51	1	journal	journal	NOUN
eblip-30523	51	2	of	of	ADP
eblip-30523	51	3	the	the	DET
eblip-30523	51	4	australian	australian	ADJ
eblip-30523	51	5	library	library	NOUN
eblip-30523	51	6	and	and	CCONJ
eblip-30523	51	7	information	information	NOUN
eblip-30523	51	8	association	association	PROPN
eblip-30523	51	9	,	,	PUNCT
eblip-30523	51	10	68(3	68(3	PROPN
eblip-30523	51	11	)	)	PUNCT
eblip-30523	51	12	,	,	PUNCT
eblip-30523	51	13	268	268	NUM
eblip-30523	51	14	-	-	SYM
eblip-30523	51	15	277	277	NUM
eblip-30523	51	16	.	.	PUNCT
eblip-30523	52	1	https://doi.org/10.1080/24750158.2019.1611694	https://doi.org/10.1080/24750158.2019.1611694	PROPN
eblip-30523	52	2	  	  	SPACE
eblip-30523	52	3	mcneal	mcneal	PROPN
eblip-30523	52	4	,	,	PUNCT
eblip-30523	52	5	m.	m.	NOUN
eblip-30523	52	6	l.	l.	PROPN
eblip-30523	52	7	,	,	PUNCT
eblip-30523	52	8	&	&	CCONJ
eblip-30523	52	9	newyear	newyear	PROPN
eblip-30523	52	10	,	,	PUNCT
eblip-30523	52	11	d.	d.	PROPN
eblip-30523	52	12	(	(	PUNCT
eblip-30523	52	13	2013	2013	NUM
eblip-30523	52	14	)	)	PUNCT
eblip-30523	52	15	.	.	PUNCT
eblip-30523	53	1	chapter	chapter	NOUN
eblip-30523	53	2	1	1	NUM
eblip-30523	53	3	:	:	PUNCT
eblip-30523	53	4	introducing	introduce	VERB
eblip-30523	53	5	chatbots	chatbot	NOUN
eblip-30523	53	6	in	in	ADP
eblip-30523	53	7	libraries	library	NOUN
eblip-30523	53	8	.	.	PUNCT
eblip-30523	54	1	library	library	PROPN
eblip-30523	54	2	technology	technology	PROPN
eblip-30523	54	3	reports	report	VERB
eblip-30523	54	4	,	,	PUNCT
eblip-30523	54	5	49(8	49(8	PROPN
eblip-30523	54	6	)	)	PUNCT
eblip-30523	54	7	,	,	PUNCT
eblip-30523	54	8	5	5	NUM
eblip-30523	54	9	-	-	SYM
eblip-30523	54	10	10	10	NUM
eblip-30523	54	11	.	.	PUNCT
eblip-30523	55	1	https://www.journals.ala.org/index.php/ltr/article/view/4504/5281	https://www.journals.ala.org/index.php/ltr/article/view/4504/5281	NOUN
eblip-30523	55	2	  	  	SPACE
eblip-30523	55	3	rodriguez	rodriguez	NOUN
eblip-30523	55	4	,	,	PUNCT
eblip-30523	55	5	s.	s.	PROPN
eblip-30523	55	6	,	,	PUNCT
eblip-30523	55	7	&	&	CCONJ
eblip-30523	55	8	mune	mune	PROPN
eblip-30523	55	9	,	,	PUNCT
eblip-30523	55	10	c.	c.	PROPN
eblip-30523	55	11	(	(	PUNCT
eblip-30523	55	12	2022	2022	NUM
eblip-30523	55	13	)	)	PUNCT
eblip-30523	55	14	.	.	PUNCT
eblip-30523	56	1	uncoding	uncode	VERB
eblip-30523	56	2	library	library	ADJ
eblip-30523	56	3	chatbots	chatbot	NOUN
eblip-30523	56	4	:	:	PUNCT
eblip-30523	56	5	deploying	deploy	VERB
eblip-30523	56	6	a	a	DET
eblip-30523	56	7	new	new	ADJ
eblip-30523	56	8	virtual	virtual	ADJ
eblip-30523	56	9	reference	reference	NOUN
eblip-30523	56	10	tool	tool	NOUN
eblip-30523	56	11	at	at	ADP
eblip-30523	56	12	the	the	DET
eblip-30523	56	13	san	san	PROPN
eblip-30523	56	14	jose	jose	PROPN
eblip-30523	56	15	state	state	PROPN
eblip-30523	56	16	university	university	NOUN
eblip-30523	56	17	library	library	NOUN
eblip-30523	56	18	.	.	PUNCT
eblip-30523	57	1	reference	reference	NOUN
eblip-30523	57	2	services	service	NOUN
eblip-30523	57	3	review	review	PROPN
eblip-30523	57	4	,	,	PUNCT
eblip-30523	57	5	50(3	50(3	NUM
eblip-30523	57	6	)	)	PUNCT
eblip-30523	57	7	,	,	PUNCT
eblip-30523	57	8	392	392	NUM
eblip-30523	57	9	-	-	SYM
eblip-30523	57	10	405	405	NUM
eblip-30523	57	11	.	.	PUNCT
eblip-30523	58	1	https://doi.org/10.1108/rsr-05-2022-0020	https://doi.org/10.1108/rsr-05-2022-0020	NOUN
eblip-30523	58	2	  	  	SPACE