id sid tid token lemma pos eblip-30642 1 1 research research NOUN eblip-30642 1 2 article article NOUN eblip-30642 1 3     SPACE eblip-30642 1 4 library library NOUN eblip-30642 1 5 chat chat VERB eblip-30642 1 6 transcript transcript NOUN eblip-30642 1 7 evaluation evaluation NOUN eblip-30642 1 8 for for ADP eblip-30642 1 9 user user NOUN eblip-30642 1 10 sentiment sentiment NOUN eblip-30642 1 11 during during ADP eblip-30642 1 12 the the DET eblip-30642 1 13 covid-19 covid-19 PROPN eblip-30642 1 14 pandemic pandemic ADJ eblip-30642 1 15     SPACE eblip-30642 1 16 kathryn kathryn PROPN eblip-30642 1 17 barrett barrett PROPN eblip-30642 1 18 liaison liaison PROPN eblip-30642 1 19 librarian librarian PROPN eblip-30642 1 20 university university PROPN eblip-30642 1 21 of of ADP eblip-30642 1 22 toronto toronto PROPN eblip-30642 1 23 scarborough scarborough PROPN eblip-30642 1 24 library library PROPN eblip-30642 1 25 scarborough scarborough PROPN eblip-30642 1 26 , , PUNCT eblip-30642 1 27 ontario ontario PROPN eblip-30642 1 28 , , PUNCT eblip-30642 1 29 canada canada PROPN eblip-30642 1 30 email email NOUN eblip-30642 1 31 : : PUNCT eblip-30642 1 32 kathryn.barrett@utoronto.ca kathryn.barrett@utoronto.ca NOUN eblip-30642 1 33     SPACE eblip-30642 1 34 ansh ansh ADJ eblip-30642 1 35 sharma sharma PROPN eblip-30642 1 36 computer computer NOUN eblip-30642 1 37 science science PROPN eblip-30642 1 38 student student PROPN eblip-30642 1 39 university university PROPN eblip-30642 1 40 of of ADP eblip-30642 1 41 toronto toronto PROPN eblip-30642 1 42 scarborough scarborough PROPN eblip-30642 1 43 scarborough scarborough PROPN eblip-30642 1 44 , , PUNCT eblip-30642 1 45 ontario ontario PROPN eblip-30642 1 46 , , PUNCT eblip-30642 1 47 canada canada PROPN eblip-30642 1 48 email email NOUN eblip-30642 1 49 : : PUNCT eblip-30642 1 50 ansh.sharma@alumni.utoronto.ca ansh.sharma@alumni.utoronto.ca ADV eblip-30642 1 51     SPACE eblip-30642 1 52 received receive VERB eblip-30642 1 53 : : PUNCT eblip-30642 1 54 1 1 NUM eblip-30642 1 55 oct oct PROPN eblip-30642 1 56 . . PROPN eblip-30642 1 57 2024 2024 NUM eblip-30642 1 58                                                                                                                                           SPACE eblip-30642 1 59 accepted accept VERB eblip-30642 1 60 : : PUNCT eblip-30642 1 61 17 17 NUM eblip-30642 1 62 mar mar PROPN eblip-30642 1 63 . . PROPN eblip-30642 1 64 2025 2025 NUM eblip-30642 1 65             SPACE eblip-30642 1 66 2025 2025 NUM eblip-30642 1 67 barrett barrett PROPN eblip-30642 1 68 and and CCONJ eblip-30642 1 69 sharma sharma PROPN eblip-30642 1 70 . . PUNCT eblip-30642 2 1 this this PRON eblip-30642 2 2 is be AUX eblip-30642 2 3 an an DET eblip-30642 2 4 open open ADJ eblip-30642 2 5 access access NOUN eblip-30642 2 6 article article NOUN eblip-30642 2 7 distributed distribute VERB eblip-30642 2 8 under under ADP eblip-30642 2 9 the the DET eblip-30642 2 10 terms term NOUN eblip-30642 2 11 of of ADP eblip-30642 2 12 the the DET eblip-30642 2 13 creative creative ADJ eblip-30642 2 14 commons‐attribution‐noncommercial‐share commons‐attribution‐noncommercial‐share NOUN eblip-30642 2 15 alike alike ADJ eblip-30642 2 16 license license VERB eblip-30642 2 17 4.0 4.0 NUM eblip-30642 2 18 international international ADJ eblip-30642 2 19 ( ( PUNCT eblip-30642 2 20 http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/ PROPN eblip-30642 2 21 ) ) PUNCT eblip-30642 2 22 , , PUNCT eblip-30642 2 23 which which PRON eblip-30642 2 24 permits permit VERB eblip-30642 2 25 unrestricted unrestricted ADJ eblip-30642 2 26 use use NOUN eblip-30642 2 27 , , PUNCT eblip-30642 2 28 distribution distribution NOUN eblip-30642 2 29 , , PUNCT eblip-30642 2 30 and and CCONJ eblip-30642 2 31 reproduction reproduction NOUN eblip-30642 2 32 in in ADP eblip-30642 2 33 any any DET eblip-30642 2 34 medium medium NOUN eblip-30642 2 35 , , PUNCT eblip-30642 2 36 provided provide VERB eblip-30642 2 37 the the DET eblip-30642 2 38 original original ADJ eblip-30642 2 39 work work NOUN eblip-30642 2 40 is be AUX eblip-30642 2 41 properly properly ADV eblip-30642 2 42 attributed attribute VERB eblip-30642 2 43 , , PUNCT eblip-30642 2 44 not not PART eblip-30642 2 45 used use VERB eblip-30642 2 46 for for ADP eblip-30642 2 47 commercial commercial ADJ eblip-30642 2 48 purposes purpose NOUN eblip-30642 2 49 , , PUNCT eblip-30642 2 50 and and CCONJ eblip-30642 2 51 , , PUNCT eblip-30642 2 52 if if SCONJ eblip-30642 2 53 transformed transform VERB eblip-30642 2 54 , , PUNCT eblip-30642 2 55 the the DET eblip-30642 2 56 resulting result VERB eblip-30642 2 57 work work NOUN eblip-30642 2 58 is be AUX eblip-30642 2 59 redistributed redistribute VERB eblip-30642 2 60 under under ADP eblip-30642 2 61 the the DET eblip-30642 2 62 same same ADJ eblip-30642 2 63 or or CCONJ eblip-30642 2 64 similar similar ADJ eblip-30642 2 65 license license NOUN eblip-30642 2 66 to to ADP eblip-30642 2 67 this this DET eblip-30642 2 68 one one NUM eblip-30642 2 69 . . PUNCT eblip-30642 2 70         SPACE eblip-30642 3 1 doi doi NOUN eblip-30642 3 2 : : PUNCT eblip-30642 3 3 10.18438 10.18438 NUM eblip-30642 3 4 / / SYM eblip-30642 3 5 eblip30642 eblip30642 PROPN eblip-30642 3 6         SPACE eblip-30642 3 7 abstract abstract ADJ eblip-30642 3 8     SPACE eblip-30642 3 9 objective objective NOUN eblip-30642 3 10 – – PUNCT eblip-30642 3 11 the the DET eblip-30642 3 12 purpose purpose NOUN eblip-30642 3 13 of of ADP eblip-30642 3 14 this this DET eblip-30642 3 15 research research NOUN eblip-30642 3 16 was be AUX eblip-30642 3 17 to to PART eblip-30642 3 18 explore explore VERB eblip-30642 3 19 user user NOUN eblip-30642 3 20 sentiment sentiment NOUN eblip-30642 3 21 on on ADP eblip-30642 3 22 ask ask VERB eblip-30642 3 23 a a DET eblip-30642 3 24 librarian librarian NOUN eblip-30642 3 25 , , PUNCT eblip-30642 3 26 a a DET eblip-30642 3 27 consortial consortial ADJ eblip-30642 3 28 chat chat NOUN eblip-30642 3 29 service service NOUN eblip-30642 3 30 for for ADP eblip-30642 3 31 university university NOUN eblip-30642 3 32 libraries library NOUN eblip-30642 3 33 in in ADP eblip-30642 3 34 ontario ontario PROPN eblip-30642 3 35 , , PUNCT eblip-30642 3 36 canada canada PROPN eblip-30642 3 37 , , PUNCT eblip-30642 3 38 between between ADP eblip-30642 3 39 2019 2019 NUM eblip-30642 3 40 to to ADP eblip-30642 3 41 2021 2021 NUM eblip-30642 3 42 . . PUNCT eblip-30642 4 1 we we PRON eblip-30642 4 2 tested test VERB eblip-30642 4 3 how how SCONJ eblip-30642 4 4 the the DET eblip-30642 4 5 characteristics characteristic NOUN eblip-30642 4 6 of of ADP eblip-30642 4 7 the the DET eblip-30642 4 8 chat chat NOUN eblip-30642 4 9 ( ( PUNCT eblip-30642 4 10 such such ADJ eblip-30642 4 11 as as ADP eblip-30642 4 12 year year NOUN eblip-30642 4 13 , , PUNCT eblip-30642 4 14 semester semester NOUN eblip-30642 4 15 , , PUNCT eblip-30642 4 16 user user NOUN eblip-30642 4 17 type type NOUN eblip-30642 4 18 , , PUNCT eblip-30642 4 19 operator operator NOUN eblip-30642 4 20 type type NOUN eblip-30642 4 21 , , PUNCT eblip-30642 4 22 affiliation affiliation NOUN eblip-30642 4 23 mismatch mismatch NOUN eblip-30642 4 24 , , PUNCT eblip-30642 4 25 and and CCONJ eblip-30642 4 26 user user NOUN eblip-30642 4 27 complaints complaint NOUN eblip-30642 4 28 ) ) PUNCT eblip-30642 4 29 and and CCONJ eblip-30642 4 30 the the DET eblip-30642 4 31 onset onset NOUN eblip-30642 4 32 of of ADP eblip-30642 4 33 the the DET eblip-30642 4 34 covid-19 covid-19 PROPN eblip-30642 4 35 pandemic pandemic ADJ eblip-30642 4 36 affected affect VERB eblip-30642 4 37 sentiment sentiment NOUN eblip-30642 4 38 scores score NOUN eblip-30642 4 39 . . PUNCT eblip-30642 4 40     SPACE eblip-30642 4 41 methods method NOUN eblip-30642 4 42 – – PUNCT eblip-30642 4 43 the the DET eblip-30642 4 44 researchers researcher NOUN eblip-30642 4 45 analyzed analyze VERB eblip-30642 4 46 3,339 3,339 NUM eblip-30642 4 47 chat chat ADJ eblip-30642 4 48 transcripts transcript NOUN eblip-30642 4 49 using use VERB eblip-30642 4 50 vader vader NOUN eblip-30642 4 51 , , PUNCT eblip-30642 4 52 a a DET eblip-30642 4 53 free free ADJ eblip-30642 4 54 , , PUNCT eblip-30642 4 55 open open ADJ eblip-30642 4 56 - - PUNCT eblip-30642 4 57 source source NOUN eblip-30642 4 58 python python NOUN eblip-30642 4 59 natural natural ADJ eblip-30642 4 60 language language NOUN eblip-30642 4 61 processing processing NOUN eblip-30642 4 62 library library NOUN eblip-30642 4 63 for for ADP eblip-30642 4 64 sentiment sentiment NOUN eblip-30642 4 65 analysis analysis NOUN eblip-30642 4 66 . . PUNCT eblip-30642 5 1 we we PRON eblip-30642 5 2 tested test VERB eblip-30642 5 3 the the DET eblip-30642 5 4 significance significance NOUN eblip-30642 5 5 of of ADP eblip-30642 5 6 relationships relationship NOUN eblip-30642 5 7 between between ADP eblip-30642 5 8 study study NOUN eblip-30642 5 9 variables variable NOUN eblip-30642 5 10 and and CCONJ eblip-30642 5 11 sentiment sentiment NOUN eblip-30642 5 12 score score NOUN eblip-30642 5 13 using use VERB eblip-30642 5 14 either either CCONJ eblip-30642 5 15 a a DET eblip-30642 5 16 two two NUM eblip-30642 5 17 - - PUNCT eblip-30642 5 18 samples sample NOUN eblip-30642 5 19 t t NOUN eblip-30642 5 20 - - PUNCT eblip-30642 5 21 test test NOUN eblip-30642 5 22 or or CCONJ eblip-30642 5 23 anova anova PROPN eblip-30642 5 24 . . PUNCT eblip-30642 5 25     SPACE eblip-30642 5 26 results result VERB eblip-30642 5 27 – – PUNCT eblip-30642 5 28 between between ADP eblip-30642 5 29 2019 2019 NUM eblip-30642 5 30 to to ADP eblip-30642 5 31 2021 2021 NUM eblip-30642 5 32 , , PUNCT eblip-30642 5 33 overall overall ADJ eblip-30642 5 34 sentiment sentiment NOUN eblip-30642 5 35 on on ADP eblip-30642 5 36 ask ask VERB eblip-30642 5 37 a a DET eblip-30642 5 38 librarian librarian NOUN eblip-30642 5 39 was be AUX eblip-30642 5 40 positive positive ADJ eblip-30642 5 41 and and CCONJ eblip-30642 5 42 higher high ADJ eblip-30642 5 43 among among ADP eblip-30642 5 44 operators operator NOUN eblip-30642 5 45 than than ADP eblip-30642 5 46 users user NOUN eblip-30642 5 47 . . PUNCT eblip-30642 6 1 there there PRON eblip-30642 6 2 was be VERB eblip-30642 6 3 a a DET eblip-30642 6 4 significant significant ADJ eblip-30642 6 5 relationship relationship NOUN eblip-30642 6 6 between between ADP eblip-30642 6 7 sentiment sentiment NOUN eblip-30642 6 8 scores score NOUN eblip-30642 6 9 and and CCONJ eblip-30642 6 10 operator operator NOUN eblip-30642 6 11 type type NOUN eblip-30642 6 12 , , PUNCT eblip-30642 6 13 affiliation affiliation NOUN eblip-30642 6 14 mismatch mismatch NOUN eblip-30642 6 15 , , PUNCT eblip-30642 6 16 and and CCONJ eblip-30642 6 17 complaints complaint NOUN eblip-30642 6 18 respectively respectively ADV eblip-30642 6 19 . . PUNCT eblip-30642 7 1 the the DET eblip-30642 7 2 year year NOUN eblip-30642 7 3 , , PUNCT eblip-30642 7 4 semester semester NOUN eblip-30642 7 5 , , PUNCT eblip-30642 7 6 and and CCONJ eblip-30642 7 7 pandemic pandemic ADJ eblip-30642 7 8 status status NOUN eblip-30642 7 9 of of ADP eblip-30642 7 10 the the DET eblip-30642 7 11 chat chat NOUN eblip-30642 7 12 were be AUX eblip-30642 7 13 also also ADV eblip-30642 7 14 significantly significantly ADV eblip-30642 7 15 associated associate VERB eblip-30642 7 16 with with ADP eblip-30642 7 17 sentiment sentiment NOUN eblip-30642 7 18 score score NOUN eblip-30642 7 19 . . PUNCT eblip-30642 8 1 chats chat NOUN eblip-30642 8 2 that that PRON eblip-30642 8 3 took take VERB eblip-30642 8 4 place place NOUN eblip-30642 8 5 during during ADP eblip-30642 8 6 the the DET eblip-30642 8 7 covid-19 covid-19 PROPN eblip-30642 8 8 pandemic pandemic NOUN eblip-30642 8 9 had have VERB eblip-30642 8 10 a a DET eblip-30642 8 11 significantly significantly ADV eblip-30642 8 12 higher high ADJ eblip-30642 8 13 overall overall ADJ eblip-30642 8 14 sentiment sentiment NOUN eblip-30642 8 15 score score NOUN eblip-30642 8 16 than than ADP eblip-30642 8 17 pre pre ADJ eblip-30642 8 18 - - ADJ eblip-30642 8 19 pandemic pandemic ADJ eblip-30642 8 20 chats chat NOUN eblip-30642 8 21 . . PUNCT eblip-30642 9 1 average average ADJ eblip-30642 9 2 user user NOUN eblip-30642 9 3 sentiment sentiment NOUN eblip-30642 9 4 score score NOUN eblip-30642 9 5 was be AUX eblip-30642 9 6 also also ADV eblip-30642 9 7 higher high ADJ eblip-30642 9 8 during during ADP eblip-30642 9 9 the the DET eblip-30642 9 10 pandemic pandemic NOUN eblip-30642 9 11 , , PUNCT eblip-30642 9 12 but but CCONJ eblip-30642 9 13 there there PRON eblip-30642 9 14 were be VERB eblip-30642 9 15 no no DET eblip-30642 9 16 significant significant ADJ eblip-30642 9 17 differences difference NOUN eblip-30642 9 18 in in ADP eblip-30642 9 19 average average ADJ eblip-30642 9 20 operator operator NOUN eblip-30642 9 21 sentiment sentiment NOUN eblip-30642 9 22 score score NOUN eblip-30642 9 23 . . PUNCT eblip-30642 9 24     SPACE eblip-30642 9 25 conclusion conclusion NOUN eblip-30642 9 26 – – PUNCT eblip-30642 9 27 the the DET eblip-30642 9 28 covid-19 covid-19 PROPN eblip-30642 9 29 pandemic pandemic NOUN eblip-30642 9 30 had have VERB eblip-30642 9 31 a a DET eblip-30642 9 32 significant significant ADJ eblip-30642 9 33 effect effect NOUN eblip-30642 9 34 on on ADP eblip-30642 9 35 the the DET eblip-30642 9 36 emotional emotional ADJ eblip-30642 9 37 tone tone NOUN eblip-30642 9 38 of of ADP eblip-30642 9 39 the the DET eblip-30642 9 40 overall overall ADJ eblip-30642 9 41 chat chat NOUN eblip-30642 9 42 interaction interaction NOUN eblip-30642 9 43 , , PUNCT eblip-30642 9 44 as as ADV eblip-30642 9 45 well well ADV eblip-30642 9 46 as as ADP eblip-30642 9 47 the the DET eblip-30642 9 48 sentiment sentiment NOUN eblip-30642 9 49 within within ADP eblip-30642 9 50 the the DET eblip-30642 9 51 user user NOUN eblip-30642 9 52 ’s ’s PART eblip-30642 9 53 messages message NOUN eblip-30642 9 54 . . PUNCT eblip-30642 10 1 practitioners practitioner NOUN eblip-30642 10 2 can can AUX eblip-30642 10 3 replicate replicate VERB eblip-30642 10 4 our our PRON eblip-30642 10 5 approach approach NOUN eblip-30642 10 6 to to PART eblip-30642 10 7 understand understand VERB eblip-30642 10 8 user user NOUN eblip-30642 10 9 emotions emotion NOUN eblip-30642 10 10 , , PUNCT eblip-30642 10 11 opinions opinion NOUN eblip-30642 10 12 , , PUNCT eblip-30642 10 13 attitudes attitude NOUN eblip-30642 10 14 , , PUNCT eblip-30642 10 15 or or CCONJ eblip-30642 10 16 appraisals appraisal NOUN eblip-30642 10 17 during during ADP eblip-30642 10 18 times time NOUN eblip-30642 10 19 of of ADP eblip-30642 10 20 disruption disruption NOUN eblip-30642 10 21 or or CCONJ eblip-30642 10 22 emergency emergency NOUN eblip-30642 10 23 , , PUNCT eblip-30642 10 24 as as ADV eblip-30642 10 25 well well ADV eblip-30642 10 26 as as ADP eblip-30642 10 27 for for ADP eblip-30642 10 28 regular regular ADJ eblip-30642 10 29 service service NOUN eblip-30642 10 30 assessment assessment NOUN eblip-30642 10 31 . . PUNCT eblip-30642 10 32         SPACE eblip-30642 11 1 introduction introduction NOUN eblip-30642 11 2     SPACE eblip-30642 11 3 with with ADP eblip-30642 11 4 the the DET eblip-30642 11 5 onset onset NOUN eblip-30642 11 6 of of ADP eblip-30642 11 7 the the DET eblip-30642 11 8 covid-19 covid-19 PROPN eblip-30642 11 9 pandemic pandemic NOUN eblip-30642 11 10 in in ADP eblip-30642 11 11 march march PROPN eblip-30642 11 12 of of ADP eblip-30642 11 13 2020 2020 NUM eblip-30642 11 14 , , PUNCT eblip-30642 11 15 academic academic ADJ eblip-30642 11 16 libraries library NOUN eblip-30642 11 17 experienced experience VERB eblip-30642 11 18 an an DET eblip-30642 11 19 immediate immediate ADJ eblip-30642 11 20 and and CCONJ eblip-30642 11 21 significant significant ADJ eblip-30642 11 22 disruption disruption NOUN eblip-30642 11 23 to to ADP eblip-30642 11 24 their their PRON eblip-30642 11 25 operations operation NOUN eblip-30642 11 26 . . PUNCT eblip-30642 12 1 as as SCONJ eblip-30642 12 2 colleges college NOUN eblip-30642 12 3 and and CCONJ eblip-30642 12 4 universities university NOUN eblip-30642 12 5 across across ADP eblip-30642 12 6 north north PROPN eblip-30642 12 7 america america PROPN eblip-30642 12 8 closed close VERB eblip-30642 12 9 their their PRON eblip-30642 12 10 physical physical ADJ eblip-30642 12 11 spaces space NOUN eblip-30642 12 12 and and CCONJ eblip-30642 12 13 shifted shift VERB eblip-30642 12 14 courses course NOUN eblip-30642 12 15 online online ADV eblip-30642 12 16 , , PUNCT eblip-30642 12 17 academic academic ADJ eblip-30642 12 18 libraries library NOUN eblip-30642 12 19 switched switch VERB eblip-30642 12 20 to to ADP eblip-30642 12 21 online online ADJ eblip-30642 12 22 service service NOUN eblip-30642 12 23 delivery delivery NOUN eblip-30642 12 24 , , PUNCT eblip-30642 12 25 including include VERB eblip-30642 12 26 launching launch VERB eblip-30642 12 27 or or CCONJ eblip-30642 12 28 expanding expand VERB eblip-30642 12 29 virtual virtual ADJ eblip-30642 12 30 reference reference NOUN eblip-30642 12 31 services service NOUN eblip-30642 12 32 ( ( PUNCT eblip-30642 12 33 radford radford PROPN eblip-30642 12 34 et et PROPN eblip-30642 12 35 al al PROPN eblip-30642 12 36 . . PROPN eblip-30642 12 37 , , PUNCT eblip-30642 12 38 2020 2020 NUM eblip-30642 12 39 ; ; PUNCT eblip-30642 12 40 yatcilla yatcilla NOUN eblip-30642 12 41 & & CCONJ eblip-30642 12 42 young young ADJ eblip-30642 12 43 , , PUNCT eblip-30642 12 44 2021 2021 NUM eblip-30642 12 45 ) ) PUNCT eblip-30642 12 46 . . PUNCT eblip-30642 13 1 chat chat VERB eblip-30642 13 2 reference reference NOUN eblip-30642 13 3 services service NOUN eblip-30642 13 4 were be AUX eblip-30642 13 5 particularly particularly ADV eblip-30642 13 6 well well ADV eblip-30642 13 7 - - PUNCT eblip-30642 13 8 positioned position VERB eblip-30642 13 9 to to PART eblip-30642 13 10 play play VERB eblip-30642 13 11 a a DET eblip-30642 13 12 role role NOUN eblip-30642 13 13 in in ADP eblip-30642 13 14 pandemic pandemic ADJ eblip-30642 13 15 response response NOUN eblip-30642 13 16 . . PUNCT eblip-30642 14 1 live live ADJ eblip-30642 14 2 chat chat PROPN eblip-30642 14 3 offers offer VERB eblip-30642 14 4 synchronous synchronous ADJ eblip-30642 14 5 assistance assistance NOUN eblip-30642 14 6 to to ADP eblip-30642 14 7 users user NOUN eblip-30642 14 8 in in ADP eblip-30642 14 9 the the DET eblip-30642 14 10 online online ADJ eblip-30642 14 11 environment environment NOUN eblip-30642 14 12 , , PUNCT eblip-30642 14 13 and and CCONJ eblip-30642 14 14 it it PRON eblip-30642 14 15 meets meet VERB eblip-30642 14 16 user user NOUN eblip-30642 14 17 preferences preference NOUN eblip-30642 14 18 for for ADP eblip-30642 14 19 convenience convenience NOUN eblip-30642 14 20 , , PUNCT eblip-30642 14 21 efficiency efficiency NOUN eblip-30642 14 22 , , PUNCT eblip-30642 14 23 and and CCONJ eblip-30642 14 24 personal personal ADJ eblip-30642 14 25 and and CCONJ eblip-30642 14 26 informal informal ADJ eblip-30642 14 27 communication communication NOUN eblip-30642 14 28 styles style NOUN eblip-30642 14 29 ( ( PUNCT eblip-30642 14 30 chow chow PROPN eblip-30642 14 31 & & CCONJ eblip-30642 14 32 croxton croxton PROPN eblip-30642 14 33 , , PUNCT eblip-30642 14 34 2014 2014 NUM eblip-30642 14 35 ; ; PUNCT eblip-30642 14 36 connaway connaway PROPN eblip-30642 14 37 & & CCONJ eblip-30642 14 38 radford radford PROPN eblip-30642 14 39 , , PUNCT eblip-30642 14 40 2011 2011 NUM eblip-30642 14 41 ; ; PUNCT eblip-30642 14 42 mawhinney mawhinney NOUN eblip-30642 14 43 , , PUNCT eblip-30642 14 44 2020 2020 NUM eblip-30642 14 45 ) ) PUNCT eblip-30642 14 46 . . PUNCT eblip-30642 15 1 unsurprisingly unsurprisingly ADV eblip-30642 15 2 , , PUNCT eblip-30642 15 3 many many ADJ eblip-30642 15 4 chat chat NOUN eblip-30642 15 5 services service NOUN eblip-30642 15 6 saw see VERB eblip-30642 15 7 surges surge NOUN eblip-30642 15 8 in in ADP eblip-30642 15 9 demand demand NOUN eblip-30642 15 10 and and CCONJ eblip-30642 15 11 rises rise VERB eblip-30642 15 12 in in ADP eblip-30642 15 13 chat chat NOUN eblip-30642 15 14 volume volume NOUN eblip-30642 15 15 throughout throughout ADP eblip-30642 15 16 the the DET eblip-30642 15 17 pandemic pandemic ADJ eblip-30642 15 18 ( ( PUNCT eblip-30642 15 19 radford radford PROPN eblip-30642 15 20 et et PROPN eblip-30642 15 21 al al PROPN eblip-30642 15 22 . . PROPN eblip-30642 15 23 , , PUNCT eblip-30642 15 24 2022 2022 NUM eblip-30642 15 25 ; ; PUNCT eblip-30642 15 26 osorio osorio PROPN eblip-30642 15 27 & & CCONJ eblip-30642 15 28 droog droog PROPN eblip-30642 15 29 , , PUNCT eblip-30642 15 30 2021 2021 NUM eblip-30642 15 31 ) ) PUNCT eblip-30642 15 32 . . PUNCT eblip-30642 15 33     SPACE eblip-30642 16 1 while while SCONJ eblip-30642 16 2 some some DET eblip-30642 16 3 academic academic ADJ eblip-30642 16 4 libraries library NOUN eblip-30642 16 5 launched launch VERB eblip-30642 16 6 new new ADJ eblip-30642 16 7 online online ADJ eblip-30642 16 8 reference reference NOUN eblip-30642 16 9 services service NOUN eblip-30642 16 10 to to PART eblip-30642 16 11 respond respond VERB eblip-30642 16 12 to to ADP eblip-30642 16 13 the the DET eblip-30642 16 14 pandemic pandemic ADJ eblip-30642 16 15 ( ( PUNCT eblip-30642 16 16 decker decker PROPN eblip-30642 16 17 & & CCONJ eblip-30642 16 18 chapman chapman PROPN eblip-30642 16 19 , , PUNCT eblip-30642 16 20 2022 2022 NUM eblip-30642 16 21 ) ) PUNCT eblip-30642 16 22 , , PUNCT eblip-30642 16 23 most most ADJ eblip-30642 16 24 already already ADV eblip-30642 16 25 had have VERB eblip-30642 16 26 a a DET eblip-30642 16 27 virtual virtual ADJ eblip-30642 16 28 reference reference NOUN eblip-30642 16 29 service service NOUN eblip-30642 16 30 in in ADP eblip-30642 16 31 place place NOUN eblip-30642 16 32 prior prior ADV eblip-30642 16 33 to to ADP eblip-30642 16 34 covid-19 covid-19 PROPN eblip-30642 16 35 ( ( PUNCT eblip-30642 16 36 cohn cohn PROPN eblip-30642 16 37 & & CCONJ eblip-30642 16 38 hyams hyams PROPN eblip-30642 16 39 , , PUNCT eblip-30642 16 40 2021 2021 NUM eblip-30642 16 41 ; ; PUNCT eblip-30642 16 42 osorio osorio PROPN eblip-30642 16 43 & & CCONJ eblip-30642 16 44 droog droog PROPN eblip-30642 16 45 , , PUNCT eblip-30642 16 46 2021 2021 NUM eblip-30642 16 47 ) ) PUNCT eblip-30642 16 48 . . PUNCT eblip-30642 17 1 for for ADP eblip-30642 17 2 example example NOUN eblip-30642 17 3 , , PUNCT eblip-30642 17 4 a a DET eblip-30642 17 5 2018 2018 NUM eblip-30642 17 6 survey survey NOUN eblip-30642 17 7 of of ADP eblip-30642 17 8 arl arl PROPN eblip-30642 17 9 libraries library NOUN eblip-30642 17 10 found find VERB eblip-30642 17 11 that that SCONJ eblip-30642 17 12 91 91 NUM eblip-30642 17 13 % % NOUN eblip-30642 17 14 offered offer VERB eblip-30642 17 15 some some DET eblip-30642 17 16 form form NOUN eblip-30642 17 17 of of ADP eblip-30642 17 18 virtual virtual ADJ eblip-30642 17 19 reference reference NOUN eblip-30642 17 20 ( ( PUNCT eblip-30642 17 21 catalano catalano PROPN eblip-30642 17 22 et et PROPN eblip-30642 17 23 al al PROPN eblip-30642 17 24 . . PROPN eblip-30642 17 25 , , PUNCT eblip-30642 17 26 2018 2018 NUM eblip-30642 17 27 ) ) PUNCT eblip-30642 17 28 . . PUNCT eblip-30642 18 1 consequently consequently ADV eblip-30642 18 2 , , PUNCT eblip-30642 18 3 the the DET eblip-30642 18 4 pandemic pandemic ADJ eblip-30642 18 5 transition transition NOUN eblip-30642 18 6 for for ADP eblip-30642 18 7 most most ADJ eblip-30642 18 8 libraries library NOUN eblip-30642 18 9 involved involve VERB eblip-30642 18 10 improving improve VERB eblip-30642 18 11 access access NOUN eblip-30642 18 12 to to ADP eblip-30642 18 13 existing exist VERB eblip-30642 18 14 virtual virtual ADJ eblip-30642 18 15 reference reference NOUN eblip-30642 18 16 services service NOUN eblip-30642 18 17 . . PUNCT eblip-30642 19 1 common common ADJ eblip-30642 19 2 strategies strategy NOUN eblip-30642 19 3 included include VERB eblip-30642 19 4 training train VERB eblip-30642 19 5 new new ADJ eblip-30642 19 6 chat chat NOUN eblip-30642 19 7 operators operator NOUN eblip-30642 19 8 , , PUNCT eblip-30642 19 9 increasing increase VERB eblip-30642 19 10 shifts shift NOUN eblip-30642 19 11 , , PUNCT eblip-30642 19 12 expanding expand VERB eblip-30642 19 13 service service NOUN eblip-30642 19 14 hours hour NOUN eblip-30642 19 15 , , PUNCT eblip-30642 19 16 drafting draft VERB eblip-30642 19 17 best good ADJ eblip-30642 19 18 practice practice NOUN eblip-30642 19 19 documents document NOUN eblip-30642 19 20 , , PUNCT eblip-30642 19 21 creating create VERB eblip-30642 19 22 new new ADJ eblip-30642 19 23 triaging triaging NOUN eblip-30642 19 24 workflows workflow NOUN eblip-30642 19 25 , , PUNCT eblip-30642 19 26 implementing implement VERB eblip-30642 19 27 new new ADJ eblip-30642 19 28 features feature NOUN eblip-30642 19 29 for for ADP eblip-30642 19 30 the the DET eblip-30642 19 31 chat chat PROPN eblip-30642 19 32 software software NOUN eblip-30642 19 33 , , PUNCT eblip-30642 19 34 and and CCONJ eblip-30642 19 35 making make VERB eblip-30642 19 36 the the DET eblip-30642 19 37 chat chat PROPN eblip-30642 19 38 service service NOUN eblip-30642 19 39 more more ADV eblip-30642 19 40 prominent prominent ADJ eblip-30642 19 41 ( ( PUNCT eblip-30642 19 42 cohn cohn PROPN eblip-30642 19 43 & & CCONJ eblip-30642 19 44 hyams hyams PROPN eblip-30642 19 45 , , PUNCT eblip-30642 19 46 2021 2021 NUM eblip-30642 19 47 ; ; PUNCT eblip-30642 19 48 murphy murphy PROPN eblip-30642 19 49 et et PROPN eblip-30642 19 50 al al PROPN eblip-30642 19 51 . . PROPN eblip-30642 19 52 , , PUNCT eblip-30642 19 53 2022 2022 NUM eblip-30642 19 54 ; ; PUNCT eblip-30642 19 55 osorio osorio PROPN eblip-30642 19 56 & & CCONJ eblip-30642 19 57 droog droog PROPN eblip-30642 19 58 , , PUNCT eblip-30642 19 59 2021 2021 NUM eblip-30642 19 60 ) ) PUNCT eblip-30642 19 61 . . PUNCT eblip-30642 19 62     SPACE eblip-30642 20 1 researchers researcher NOUN eblip-30642 20 2 are be AUX eblip-30642 20 3 beginning begin VERB eblip-30642 20 4 to to PART eblip-30642 20 5 explore explore VERB eblip-30642 20 6 how how SCONJ eblip-30642 20 7 the the DET eblip-30642 20 8 covid-19 covid-19 PROPN eblip-30642 20 9 pandemic pandemic NOUN eblip-30642 20 10 changed change VERB eblip-30642 20 11 the the DET eblip-30642 20 12 nature nature NOUN eblip-30642 20 13 of of ADP eblip-30642 20 14 chat chat NOUN eblip-30642 20 15 reference reference NOUN eblip-30642 20 16 interactions interaction NOUN eblip-30642 20 17 themselves themselves PRON eblip-30642 20 18 , , PUNCT eblip-30642 20 19 such such ADJ eblip-30642 20 20 as as ADP eblip-30642 20 21 volume volume NOUN eblip-30642 20 22 , , PUNCT eblip-30642 20 23 temporal temporal ADJ eblip-30642 20 24 distribution distribution NOUN eblip-30642 20 25 , , PUNCT eblip-30642 20 26 duration duration NOUN eblip-30642 20 27 , , PUNCT eblip-30642 20 28 type type NOUN eblip-30642 20 29 , , PUNCT eblip-30642 20 30 complexity complexity NOUN eblip-30642 20 31 , , PUNCT eblip-30642 20 32 instructional instructional ADJ eblip-30642 20 33 content content NOUN eblip-30642 20 34 , , PUNCT eblip-30642 20 35 number number NOUN eblip-30642 20 36 of of ADP eblip-30642 20 37 complaints complaint NOUN eblip-30642 20 38 , , PUNCT eblip-30642 20 39 and and CCONJ eblip-30642 20 40 relational relational ADJ eblip-30642 20 41 aspects aspect NOUN eblip-30642 20 42 of of ADP eblip-30642 20 43 chat chat NOUN eblip-30642 20 44 questions question NOUN eblip-30642 20 45 ( ( PUNCT eblip-30642 20 46 barrett barrett PROPN eblip-30642 20 47 et et PROPN eblip-30642 20 48 al al PROPN eblip-30642 20 49 . . PROPN eblip-30642 20 50 , , PUNCT eblip-30642 20 51 2024 2024 NUM eblip-30642 20 52 ; ; PUNCT eblip-30642 20 53 de de X eblip-30642 20 54 groote groote PROPN eblip-30642 20 55 & & CCONJ eblip-30642 20 56 scoulas scoula NOUN eblip-30642 20 57 , , PUNCT eblip-30642 20 58 2021 2021 NUM eblip-30642 20 59 ; ; PUNCT eblip-30642 20 60 hervieux hervieux PROPN eblip-30642 20 61 , , PUNCT eblip-30642 20 62 2021 2021 NUM eblip-30642 20 63 ; ; PUNCT eblip-30642 20 64 munip munip PROPN eblip-30642 20 65 et et PROPN eblip-30642 20 66 al al PROPN eblip-30642 20 67 . . PROPN eblip-30642 20 68 , , PUNCT eblip-30642 20 69 2022 2022 NUM eblip-30642 20 70 ; ; PUNCT eblip-30642 20 71 radford radford PROPN eblip-30642 20 72 et et PROPN eblip-30642 20 73 al al PROPN eblip-30642 20 74 . . PROPN eblip-30642 20 75 , , PUNCT eblip-30642 20 76 2022 2022 NUM eblip-30642 20 77 ; ; PUNCT eblip-30642 20 78 watson watson NOUN eblip-30642 20 79 , , PUNCT eblip-30642 20 80 2023 2023 NUM eblip-30642 20 81 ) ) PUNCT eblip-30642 20 82 . . PUNCT eblip-30642 21 1 for for ADP eblip-30642 21 2 example example NOUN eblip-30642 21 3 , , PUNCT eblip-30642 21 4 radford radford PROPN eblip-30642 21 5 et et PROPN eblip-30642 21 6 al al PROPN eblip-30642 21 7 . . PROPN eblip-30642 22 1 ( ( PUNCT eblip-30642 22 2 2022 2022 NUM eblip-30642 22 3 ) ) PUNCT eblip-30642 22 4 described describe VERB eblip-30642 22 5 shifting shift VERB eblip-30642 22 6 levels level NOUN eblip-30642 22 7 of of ADP eblip-30642 22 8 deference deference NOUN eblip-30642 22 9 , , PUNCT eblip-30642 22 10 including include VERB eblip-30642 22 11 politeness politeness NOUN eblip-30642 22 12 and and CCONJ eblip-30642 22 13 expressions expression NOUN eblip-30642 22 14 of of ADP eblip-30642 22 15 gratitude gratitude NOUN eblip-30642 22 16 and and CCONJ eblip-30642 22 17 frustration frustration NOUN eblip-30642 22 18 , , PUNCT eblip-30642 22 19 in in ADP eblip-30642 22 20 user user NOUN eblip-30642 22 21 messages message NOUN eblip-30642 22 22 during during ADP eblip-30642 22 23 the the DET eblip-30642 22 24 pandemic pandemic NOUN eblip-30642 22 25 . . PUNCT eblip-30642 23 1 our our PRON eblip-30642 23 2 study study NOUN eblip-30642 23 3 aims aim VERB eblip-30642 23 4 to to PART eblip-30642 23 5 contribute contribute VERB eblip-30642 23 6 to to ADP eblip-30642 23 7 this this DET eblip-30642 23 8 literature literature NOUN eblip-30642 23 9 by by ADP eblip-30642 23 10 extending extend VERB eblip-30642 23 11 our our PRON eblip-30642 23 12 understanding understanding NOUN eblip-30642 23 13 of of ADP eblip-30642 23 14 how how SCONJ eblip-30642 23 15 the the DET eblip-30642 23 16 pandemic pandemic NOUN eblip-30642 23 17 affected affect VERB eblip-30642 23 18 the the DET eblip-30642 23 19 emotional emotional ADJ eblip-30642 23 20 tenor tenor NOUN eblip-30642 23 21 of of ADP eblip-30642 23 22 chat chat NOUN eblip-30642 23 23 interactions interaction NOUN eblip-30642 23 24 . . PUNCT eblip-30642 24 1 we we PRON eblip-30642 24 2 conducted conduct VERB eblip-30642 24 3 a a DET eblip-30642 24 4 sentiment sentiment NOUN eblip-30642 24 5 analysis analysis NOUN eblip-30642 24 6 of of ADP eblip-30642 24 7 chat chat NOUN eblip-30642 24 8 transcripts transcript NOUN eblip-30642 24 9 from from ADP eblip-30642 24 10 a a DET eblip-30642 24 11 large large ADJ eblip-30642 24 12 , , PUNCT eblip-30642 24 13 consortial consortial ADJ eblip-30642 24 14 chat chat NOUN eblip-30642 24 15 service service NOUN eblip-30642 24 16 in in ADP eblip-30642 24 17 ontario ontario PROPN eblip-30642 24 18 , , PUNCT eblip-30642 24 19 canada canada PROPN eblip-30642 24 20 , , PUNCT eblip-30642 24 21 and and CCONJ eblip-30642 24 22 compared compare VERB eblip-30642 24 23 chats chat NOUN eblip-30642 24 24 from from ADP eblip-30642 24 25 the the DET eblip-30642 24 26 pre pre ADJ eblip-30642 24 27 - - ADJ eblip-30642 24 28 pandemic pandemic ADJ eblip-30642 24 29 period period NOUN eblip-30642 24 30 in in ADP eblip-30642 24 31 2019 2019 NUM eblip-30642 24 32 to to ADP eblip-30642 24 33 pandemic pandemic ADJ eblip-30642 24 34 - - PUNCT eblip-30642 24 35 era era NOUN eblip-30642 24 36 chats chat NOUN eblip-30642 24 37 from from ADP eblip-30642 24 38 2020 2020 NUM eblip-30642 24 39 and and CCONJ eblip-30642 24 40 2021 2021 NUM eblip-30642 24 41 . . PUNCT eblip-30642 25 1 literature literature NOUN eblip-30642 25 2 review review VERB eblip-30642 25 3     SPACE eblip-30642 25 4 an an DET eblip-30642 25 5 understanding understanding NOUN eblip-30642 25 6 of of ADP eblip-30642 25 7 user user NOUN eblip-30642 25 8 needs need VERB eblip-30642 25 9 enables enable VERB eblip-30642 25 10 librarians librarian NOUN eblip-30642 25 11 to to PART eblip-30642 25 12 provide provide VERB eblip-30642 25 13 efficient efficient ADJ eblip-30642 25 14 and and CCONJ eblip-30642 25 15 accurate accurate ADJ eblip-30642 25 16 reference reference NOUN eblip-30642 25 17 services service NOUN eblip-30642 25 18 . . PUNCT eblip-30642 26 1 reviewing review VERB eblip-30642 26 2 activity activity NOUN eblip-30642 26 3 on on ADP eblip-30642 26 4 the the DET eblip-30642 26 5 library library NOUN eblip-30642 26 6 ’s ’s PART eblip-30642 26 7 various various ADJ eblip-30642 26 8 reference reference NOUN eblip-30642 26 9 services service NOUN eblip-30642 26 10 can can AUX eblip-30642 26 11 help help VERB eblip-30642 26 12 staff staff NOUN eblip-30642 26 13 to to PART eblip-30642 26 14 identify identify VERB eblip-30642 26 15 common common ADJ eblip-30642 26 16 patron patron NOUN eblip-30642 26 17 needs need NOUN eblip-30642 26 18 . . PUNCT eblip-30642 27 1 given give VERB eblip-30642 27 2 that that PRON eblip-30642 27 3 chat chat NOUN eblip-30642 27 4 reference reference NOUN eblip-30642 27 5 generates generate VERB eblip-30642 27 6 and and CCONJ eblip-30642 27 7 preserves preserve VERB eblip-30642 27 8 a a DET eblip-30642 27 9 large large ADJ eblip-30642 27 10 volume volume NOUN eblip-30642 27 11 of of ADP eblip-30642 27 12 data datum NOUN eblip-30642 27 13 in in ADP eblip-30642 27 14 the the DET eblip-30642 27 15 form form NOUN eblip-30642 27 16 of of ADP eblip-30642 27 17 chat chat NOUN eblip-30642 27 18 records record NOUN eblip-30642 27 19 and and CCONJ eblip-30642 27 20 transcripts transcript NOUN eblip-30642 27 21 , , PUNCT eblip-30642 27 22 librarians librarian NOUN eblip-30642 27 23 can can AUX eblip-30642 27 24 review review VERB eblip-30642 27 25 this this DET eblip-30642 27 26 data datum NOUN eblip-30642 27 27 to to PART eblip-30642 27 28 identify identify VERB eblip-30642 27 29 common common ADJ eblip-30642 27 30 user user NOUN eblip-30642 27 31 needs need NOUN eblip-30642 27 32 and and CCONJ eblip-30642 27 33 ensure ensure VERB eblip-30642 27 34 that that SCONJ eblip-30642 27 35 chat chat NOUN eblip-30642 27 36 personnel personnel NOUN eblip-30642 27 37 can can AUX eblip-30642 27 38 receive receive VERB eblip-30642 27 39 appropriate appropriate ADJ eblip-30642 27 40 training training NOUN eblip-30642 27 41 to to PART eblip-30642 27 42 provide provide VERB eblip-30642 27 43 high high ADJ eblip-30642 27 44 quality quality NOUN eblip-30642 27 45 service service NOUN eblip-30642 27 46 ( ( PUNCT eblip-30642 27 47 wang wang PROPN eblip-30642 27 48 , , PUNCT eblip-30642 27 49 2022 2022 NUM eblip-30642 27 50 ) ) PUNCT eblip-30642 27 51 . . PUNCT eblip-30642 28 1 historically historically ADV eblip-30642 28 2 , , PUNCT eblip-30642 28 3 researchers researcher NOUN eblip-30642 28 4 have have AUX eblip-30642 28 5 used use VERB eblip-30642 28 6 qualitative qualitative ADJ eblip-30642 28 7 methods method NOUN eblip-30642 28 8 to to PART eblip-30642 28 9 identify identify VERB eblip-30642 28 10 chat chat NOUN eblip-30642 28 11 trends trend NOUN eblip-30642 28 12 , , PUNCT eblip-30642 28 13 such such ADJ eblip-30642 28 14 as as ADP eblip-30642 28 15 hand hand NOUN eblip-30642 28 16 - - PUNCT eblip-30642 28 17 coding code VERB eblip-30642 28 18 chat chat NOUN eblip-30642 28 19 transcripts transcript NOUN eblip-30642 28 20 , , PUNCT eblip-30642 28 21 but but CCONJ eblip-30642 28 22 these these DET eblip-30642 28 23 methods method NOUN eblip-30642 28 24 are be AUX eblip-30642 28 25 time time NOUN eblip-30642 28 26 - - PUNCT eblip-30642 28 27 consuming consume VERB eblip-30642 28 28 and and CCONJ eblip-30642 28 29 ill ill ADV eblip-30642 28 30 - - PUNCT eblip-30642 28 31 suited suited ADJ eblip-30642 28 32 to to ADP eblip-30642 28 33 the the DET eblip-30642 28 34 large large ADJ eblip-30642 28 35 datasets dataset NOUN eblip-30642 28 36 generated generate VERB eblip-30642 28 37 by by ADP eblip-30642 28 38 live live ADJ eblip-30642 28 39 chat chat PROPN eblip-30642 28 40 ( ( PUNCT eblip-30642 28 41 chen chen PROPN eblip-30642 28 42 & & CCONJ eblip-30642 28 43 wang wang PROPN eblip-30642 28 44 , , PUNCT eblip-30642 28 45 2019 2019 NUM eblip-30642 28 46 ) ) PUNCT eblip-30642 28 47 . . PUNCT eblip-30642 29 1 consequently consequently ADV eblip-30642 29 2 , , PUNCT eblip-30642 29 3 researchers researcher NOUN eblip-30642 29 4 are be AUX eblip-30642 29 5 beginning begin VERB eblip-30642 29 6 to to PART eblip-30642 29 7 explore explore VERB eblip-30642 29 8 automated automate VERB eblip-30642 29 9 , , PUNCT eblip-30642 29 10 computational computational ADJ eblip-30642 29 11 approaches approach NOUN eblip-30642 29 12 to to ADP eblip-30642 29 13 analysis analysis NOUN eblip-30642 29 14 , , PUNCT eblip-30642 29 15 such such ADJ eblip-30642 29 16 as as ADP eblip-30642 29 17 text text NOUN eblip-30642 29 18 mining mining NOUN eblip-30642 29 19 and and CCONJ eblip-30642 29 20 machine machine NOUN eblip-30642 29 21 learning learning NOUN eblip-30642 29 22 , , PUNCT eblip-30642 29 23 often often ADV eblip-30642 29 24 using use VERB eblip-30642 29 25 natural natural ADJ eblip-30642 29 26 language language NOUN eblip-30642 29 27 processing processing NOUN eblip-30642 29 28 techniques technique NOUN eblip-30642 29 29 ( ( PUNCT eblip-30642 29 30 kohler kohler NOUN eblip-30642 29 31 , , PUNCT eblip-30642 29 32 2020 2020 NUM eblip-30642 29 33 ; ; PUNCT eblip-30642 29 34 paulus paulus PROPN eblip-30642 29 35 et et PROPN eblip-30642 29 36 al al PROPN eblip-30642 29 37 . . PROPN eblip-30642 29 38 , , PUNCT eblip-30642 29 39 2019 2019 NUM eblip-30642 29 40 ) ) PUNCT eblip-30642 29 41 . . PUNCT eblip-30642 29 42     SPACE eblip-30642 30 1 several several ADJ eblip-30642 30 2 researchers researcher NOUN eblip-30642 30 3 have have AUX eblip-30642 30 4 conducted conduct VERB eblip-30642 30 5 studies study NOUN eblip-30642 30 6 to to PART eblip-30642 30 7 explore explore VERB eblip-30642 30 8 automated automate VERB eblip-30642 30 9 methods method NOUN eblip-30642 30 10 for for ADP eblip-30642 30 11 the the DET eblip-30642 30 12 topical topical ADJ eblip-30642 30 13 analysis analysis NOUN eblip-30642 30 14 of of ADP eblip-30642 30 15 virtual virtual ADJ eblip-30642 30 16 reference reference NOUN eblip-30642 30 17 records record NOUN eblip-30642 30 18 . . PUNCT eblip-30642 31 1 for for ADP eblip-30642 31 2 example example NOUN eblip-30642 31 3 , , PUNCT eblip-30642 31 4 brousseau brousseau PROPN eblip-30642 31 5 et et PROPN eblip-30642 31 6 al al PROPN eblip-30642 31 7 . . PROPN eblip-30642 32 1 ( ( PUNCT eblip-30642 32 2 2021 2021 NUM eblip-30642 32 3 ) ) PUNCT eblip-30642 32 4 used use VERB eblip-30642 32 5 a a DET eblip-30642 32 6 supervised supervised ADJ eblip-30642 32 7 machine machine NOUN eblip-30642 32 8 learning learning NOUN eblip-30642 32 9 model model NOUN eblip-30642 32 10 to to ADP eblip-30642 32 11 code code VERB eblip-30642 32 12 transcripts transcript NOUN eblip-30642 32 13 , , PUNCT eblip-30642 32 14 and and CCONJ eblip-30642 32 15 turp turp NOUN eblip-30642 32 16 & & CCONJ eblip-30642 32 17 hervieux hervieux PROPN eblip-30642 32 18 ( ( PUNCT eblip-30642 32 19 2023 2023 NUM eblip-30642 32 20 ) ) PUNCT eblip-30642 32 21 used use VERB eblip-30642 32 22 regular regular ADJ eblip-30642 32 23 expressions expression NOUN eblip-30642 32 24 to to PART eblip-30642 32 25 identify identify VERB eblip-30642 32 26 themes theme NOUN eblip-30642 32 27 in in ADP eblip-30642 32 28 virtual virtual ADJ eblip-30642 32 29 reference reference NOUN eblip-30642 32 30 . . PUNCT eblip-30642 33 1 one one NUM eblip-30642 33 2 common common ADJ eblip-30642 33 3 approach approach NOUN eblip-30642 33 4 in in ADP eblip-30642 33 5 the the DET eblip-30642 33 6 literature literature NOUN eblip-30642 33 7 is be AUX eblip-30642 33 8 topic topic NOUN eblip-30642 33 9 modeling modeling NOUN eblip-30642 33 10 , , PUNCT eblip-30642 33 11 a a DET eblip-30642 33 12 natural natural ADJ eblip-30642 33 13 language language NOUN eblip-30642 33 14 processing processing NOUN eblip-30642 33 15 technique technique NOUN eblip-30642 33 16 that that PRON eblip-30642 33 17 reveals reveal VERB eblip-30642 33 18 the the DET eblip-30642 33 19 hidden hide VERB eblip-30642 33 20 structure structure NOUN eblip-30642 33 21 within within ADP eblip-30642 33 22 documents document NOUN eblip-30642 33 23 by by ADP eblip-30642 33 24 grouping group VERB eblip-30642 33 25 words word NOUN eblip-30642 33 26 with with ADP eblip-30642 33 27 similar similar ADJ eblip-30642 33 28 meanings meaning NOUN eblip-30642 33 29 and and CCONJ eblip-30642 33 30 separating separate VERB eblip-30642 33 31 words word NOUN eblip-30642 33 32 with with ADP eblip-30642 33 33 different different ADJ eblip-30642 33 34 meanings meaning NOUN eblip-30642 33 35 ( ( PUNCT eblip-30642 33 36 george george PROPN eblip-30642 33 37 & & CCONJ eblip-30642 33 38 birla birla PROPN eblip-30642 33 39 , , PUNCT eblip-30642 33 40 2018 2018 NUM eblip-30642 33 41 ) ) PUNCT eblip-30642 33 42 . . PUNCT eblip-30642 34 1 several several ADJ eblip-30642 34 2 researchers researcher NOUN eblip-30642 34 3 have have AUX eblip-30642 34 4 conducted conduct VERB eblip-30642 34 5 studies study NOUN eblip-30642 34 6 to to PART eblip-30642 34 7 explore explore VERB eblip-30642 34 8 the the DET eblip-30642 34 9 viability viability NOUN eblip-30642 34 10 and and CCONJ eblip-30642 34 11 application application NOUN eblip-30642 34 12 of of ADP eblip-30642 34 13 different different ADJ eblip-30642 34 14 topic topic NOUN eblip-30642 34 15 modeling model VERB eblip-30642 34 16 techniques technique NOUN eblip-30642 34 17 to to PART eblip-30642 34 18 chat chat VERB eblip-30642 34 19 reference reference NOUN eblip-30642 34 20 data datum NOUN eblip-30642 34 21 . . PUNCT eblip-30642 35 1 for for ADP eblip-30642 35 2 example example NOUN eblip-30642 35 3 , , PUNCT eblip-30642 35 4 ozeran ozeran NOUN eblip-30642 35 5 and and CCONJ eblip-30642 35 6 martin martin PROPN eblip-30642 35 7 ( ( PUNCT eblip-30642 35 8 2019 2019 NUM eblip-30642 35 9 ) ) PUNCT eblip-30642 35 10 tested test VERB eblip-30642 35 11 different different ADJ eblip-30642 35 12 algorithms algorithm NOUN eblip-30642 35 13 for for ADP eblip-30642 35 14 topic topic NOUN eblip-30642 35 15 modelling modelling NOUN eblip-30642 35 16 and and CCONJ eblip-30642 35 17 determined determine VERB eblip-30642 35 18 that that SCONJ eblip-30642 35 19 latent latent ADJ eblip-30642 35 20 dirichlet dirichlet PROPN eblip-30642 35 21 allocation allocation NOUN eblip-30642 35 22 , , PUNCT eblip-30642 35 23 phrase phrase ADJ eblip-30642 35 24 - - PUNCT eblip-30642 35 25 latent latent ADJ eblip-30642 35 26 dirichlet dirichlet NOUN eblip-30642 35 27 allocation allocation NOUN eblip-30642 35 28 , , PUNCT eblip-30642 35 29 and and CCONJ eblip-30642 35 30 non non ADJ eblip-30642 35 31 - - ADJ eblip-30642 35 32 negative negative ADJ eblip-30642 35 33 matrix matrix NOUN eblip-30642 35 34 factorization factorization NOUN eblip-30642 35 35 were be AUX eblip-30642 35 36 the the DET eblip-30642 35 37 most most ADV eblip-30642 35 38 promising promising ADJ eblip-30642 35 39 for for ADP eblip-30642 35 40 large large ADJ eblip-30642 35 41 datasets dataset NOUN eblip-30642 35 42 . . PUNCT eblip-30642 36 1 koh koh PROPN eblip-30642 36 2 and and CCONJ eblip-30642 36 3 fienup fienup ADJ eblip-30642 36 4 ( ( PUNCT eblip-30642 36 5 2021 2021 NUM eblip-30642 36 6 ) ) PUNCT eblip-30642 36 7 qualitatively qualitatively ADV eblip-30642 36 8 measured measure VERB eblip-30642 36 9 the the DET eblip-30642 36 10 accuracy accuracy NOUN eblip-30642 36 11 and and CCONJ eblip-30642 36 12 interpretability interpretability NOUN eblip-30642 36 13 of of ADP eblip-30642 36 14 different different ADJ eblip-30642 36 15 topic topic NOUN eblip-30642 36 16 modelling model VERB eblip-30642 36 17 techniques technique NOUN eblip-30642 36 18 and and CCONJ eblip-30642 36 19 judged judge VERB eblip-30642 36 20 that that SCONJ eblip-30642 36 21 probabilistic probabilistic ADJ eblip-30642 36 22 latent latent NOUN eblip-30642 36 23 semantic semantic ADJ eblip-30642 36 24 analysis analysis NOUN eblip-30642 36 25 performed perform VERB eblip-30642 36 26 the the DET eblip-30642 36 27 best good ADJ eblip-30642 36 28 . . PUNCT eblip-30642 37 1 sharma sharma PROPN eblip-30642 37 2 et et PROPN eblip-30642 37 3 al al PROPN eblip-30642 37 4 . . PROPN eblip-30642 37 5 ( ( PUNCT eblip-30642 37 6 2022 2022 NUM eblip-30642 37 7 ) ) PUNCT eblip-30642 37 8 incorporated incorporate VERB eblip-30642 37 9 a a DET eblip-30642 37 10 mix mix NOUN eblip-30642 37 11 of of ADP eblip-30642 37 12 targeted target VERB eblip-30642 37 13 searching search VERB eblip-30642 37 14 for for ADP eblip-30642 37 15 query query NOUN eblip-30642 37 16 terms term NOUN eblip-30642 37 17 using use VERB eblip-30642 37 18 regular regular ADJ eblip-30642 37 19 expressions expression NOUN eblip-30642 37 20 and and CCONJ eblip-30642 37 21 natural natural ADJ eblip-30642 37 22 language language NOUN eblip-30642 37 23 processing processing NOUN eblip-30642 37 24 using use VERB eblip-30642 37 25 the the DET eblip-30642 37 26 spacy spacy NOUN eblip-30642 37 27 library library NOUN eblip-30642 37 28 and and CCONJ eblip-30642 37 29 found find VERB eblip-30642 37 30 that that SCONJ eblip-30642 37 31 it it PRON eblip-30642 37 32 was be AUX eblip-30642 37 33 effective effective ADJ eblip-30642 37 34 for for ADP eblip-30642 37 35 topical topical ADJ eblip-30642 37 36 analysis analysis NOUN eblip-30642 37 37 of of ADP eblip-30642 37 38 chat chat NOUN eblip-30642 37 39 transcripts transcript NOUN eblip-30642 37 40 . . PUNCT eblip-30642 37 41     SPACE eblip-30642 38 1 other other ADJ eblip-30642 38 2 researchers researcher NOUN eblip-30642 38 3 have have AUX eblip-30642 38 4 applied apply VERB eblip-30642 38 5 topic topic NOUN eblip-30642 38 6 modelling model VERB eblip-30642 38 7 techniques technique NOUN eblip-30642 38 8 to to PART eblip-30642 38 9 learn learn VERB eblip-30642 38 10 about about ADP eblip-30642 38 11 aspects aspect NOUN eblip-30642 38 12 of of ADP eblip-30642 38 13 their their PRON eblip-30642 38 14 chat chat NOUN eblip-30642 38 15 services service NOUN eblip-30642 38 16 . . PUNCT eblip-30642 39 1 schiller schiller NOUN eblip-30642 39 2 ( ( PUNCT eblip-30642 39 3 2016 2016 NUM eblip-30642 39 4 ) ) PUNCT eblip-30642 39 5 explored explore VERB eblip-30642 39 6 the the DET eblip-30642 39 7 learning learning NOUN eblip-30642 39 8 taking take VERB eblip-30642 39 9 place place NOUN eblip-30642 39 10 on on ADP eblip-30642 39 11 wright wright PROPN eblip-30642 39 12 state state PROPN eblip-30642 39 13 university university PROPN eblip-30642 39 14 ’s ’s PART eblip-30642 39 15 chat chat NOUN eblip-30642 39 16 reference reference NOUN eblip-30642 39 17 service service NOUN eblip-30642 39 18 using use VERB eblip-30642 39 19 a a DET eblip-30642 39 20 mix mix NOUN eblip-30642 39 21 of of ADP eblip-30642 39 22 manual manual NOUN eblip-30642 39 23 and and CCONJ eblip-30642 39 24 automated automate VERB eblip-30642 39 25 coding coding NOUN eblip-30642 39 26 using use VERB eblip-30642 39 27 a a DET eblip-30642 39 28 text text NOUN eblip-30642 39 29 mining mining NOUN eblip-30642 39 30 software software NOUN eblip-30642 39 31 , , PUNCT eblip-30642 39 32 finding find VERB eblip-30642 39 33 that that SCONJ eblip-30642 39 34 two two NUM eblip-30642 39 35 teaching teaching NOUN eblip-30642 39 36 styles style NOUN eblip-30642 39 37 , , PUNCT eblip-30642 39 38 “ " PUNCT eblip-30642 39 39 give give VERB eblip-30642 39 40 fish fish NOUN eblip-30642 39 41 ” " PUNCT eblip-30642 39 42 and and CCONJ eblip-30642 39 43 “ " PUNCT eblip-30642 39 44 teach teach VERB eblip-30642 39 45 fishing fishing NOUN eblip-30642 39 46 , , PUNCT eblip-30642 39 47 ” " PUNCT eblip-30642 39 48 are be AUX eblip-30642 39 49 constructed construct VERB eblip-30642 39 50 in in ADP eblip-30642 39 51 the the DET eblip-30642 39 52 process process NOUN eblip-30642 39 53 of of ADP eblip-30642 39 54 mediated mediate VERB eblip-30642 39 55 learning learning NOUN eblip-30642 39 56 within within ADP eblip-30642 39 57 the the DET eblip-30642 39 58 chat chat NOUN eblip-30642 39 59 interaction interaction NOUN eblip-30642 39 60 , , PUNCT eblip-30642 39 61 which which PRON eblip-30642 39 62 is be AUX eblip-30642 39 63 facilitated facilitate VERB eblip-30642 39 64 by by ADP eblip-30642 39 65 the the DET eblip-30642 39 66 chat chat PROPN eblip-30642 39 67 technology technology NOUN eblip-30642 39 68 and and CCONJ eblip-30642 39 69 the the DET eblip-30642 39 70 social social ADJ eblip-30642 39 71 environment environment NOUN eblip-30642 39 72 . . PUNCT eblip-30642 40 1 kohler kohler NOUN eblip-30642 40 2 ( ( PUNCT eblip-30642 40 3 2017 2017 NUM eblip-30642 40 4 ) ) PUNCT eblip-30642 40 5 used use VERB eblip-30642 40 6 topic topic NOUN eblip-30642 40 7 extraction extraction NOUN eblip-30642 40 8 algorithms algorithm NOUN eblip-30642 40 9 to to PART eblip-30642 40 10 identify identify VERB eblip-30642 40 11 popular popular ADJ eblip-30642 40 12 chat chat NOUN eblip-30642 40 13 topics topic NOUN eblip-30642 40 14 , , PUNCT eblip-30642 40 15 with with ADP eblip-30642 40 16 the the DET eblip-30642 40 17 results result NOUN eblip-30642 40 18 showing show VERB eblip-30642 40 19 that that DET eblip-30642 40 20 general general ADJ eblip-30642 40 21 help help NOUN eblip-30642 40 22 , , PUNCT eblip-30642 40 23 database database NOUN eblip-30642 40 24 searching searching NOUN eblip-30642 40 25 , , PUNCT eblip-30642 40 26 interlibrary interlibrary ADJ eblip-30642 40 27 loan loan NOUN eblip-30642 40 28 requests request NOUN eblip-30642 40 29 , , PUNCT eblip-30642 40 30 catalogue catalogue NOUN eblip-30642 40 31 searching searching NOUN eblip-30642 40 32 , , PUNCT eblip-30642 40 33 and and CCONJ eblip-30642 40 34 login login NOUN eblip-30642 40 35 information information NOUN eblip-30642 40 36 were be AUX eblip-30642 40 37 common common ADJ eblip-30642 40 38 topics topic NOUN eblip-30642 40 39 . . PUNCT eblip-30642 41 1 walker walker PROPN eblip-30642 41 2 and and CCONJ eblip-30642 41 3 coleman coleman PROPN eblip-30642 41 4 ( ( PUNCT eblip-30642 41 5 2021 2021 NUM eblip-30642 41 6 ) ) PUNCT eblip-30642 41 7 predicted predict VERB eblip-30642 41 8 the the DET eblip-30642 41 9 difficulty difficulty NOUN eblip-30642 41 10 of of ADP eblip-30642 41 11 incoming incoming ADJ eblip-30642 41 12 chat chat NOUN eblip-30642 41 13 questions question NOUN eblip-30642 41 14 using use VERB eblip-30642 41 15 machine machine NOUN eblip-30642 41 16 learning learning NOUN eblip-30642 41 17 and and CCONJ eblip-30642 41 18 natural natural ADJ eblip-30642 41 19 language language NOUN eblip-30642 41 20 processing processing NOUN eblip-30642 41 21 techniques technique NOUN eblip-30642 41 22 , , PUNCT eblip-30642 41 23 and and CCONJ eblip-30642 41 24 found find VERB eblip-30642 41 25 that that SCONJ eblip-30642 41 26 the the DET eblip-30642 41 27 predictive predictive ADJ eblip-30642 41 28 power power NOUN eblip-30642 41 29 of of ADP eblip-30642 41 30 the the DET eblip-30642 41 31 modeling modeling NOUN eblip-30642 41 32 processes process NOUN eblip-30642 41 33 was be AUX eblip-30642 41 34 statistically statistically ADV eblip-30642 41 35 significant significant ADJ eblip-30642 41 36 . . PUNCT eblip-30642 42 1 recently recently ADV eblip-30642 42 2 , , PUNCT eblip-30642 42 3 researchers researcher NOUN eblip-30642 42 4 have have AUX eblip-30642 42 5 also also ADV eblip-30642 42 6 used use VERB eblip-30642 42 7 topic topic NOUN eblip-30642 42 8 modeling modeling NOUN eblip-30642 42 9 to to PART eblip-30642 42 10 understand understand VERB eblip-30642 42 11 how how SCONJ eblip-30642 42 12 the the DET eblip-30642 42 13 covid-19 covid-19 PROPN eblip-30642 42 14 pandemic pandemic NOUN eblip-30642 42 15 affected affect VERB eblip-30642 42 16 the the DET eblip-30642 42 17 nature nature NOUN eblip-30642 42 18 of of ADP eblip-30642 42 19 chat chat NOUN eblip-30642 42 20 topics topic NOUN eblip-30642 42 21 , , PUNCT eblip-30642 42 22 finding find VERB eblip-30642 42 23 that that SCONJ eblip-30642 42 24 the the DET eblip-30642 42 25 content content NOUN eblip-30642 42 26 of of ADP eblip-30642 42 27 questions question NOUN eblip-30642 42 28 remained remain VERB eblip-30642 42 29 largely largely ADV eblip-30642 42 30 unchanged unchanged ADJ eblip-30642 42 31 ( ( PUNCT eblip-30642 42 32 sobol sobol NOUN eblip-30642 42 33 et et PROPN eblip-30642 42 34 al al PROPN eblip-30642 42 35 . . PROPN eblip-30642 42 36 , , PUNCT eblip-30642 42 37 2023 2023 NUM eblip-30642 42 38 ) ) PUNCT eblip-30642 42 39 . . PUNCT eblip-30642 42 40     SPACE eblip-30642 43 1 another another DET eblip-30642 43 2 popular popular ADJ eblip-30642 43 3 computational computational ADJ eblip-30642 43 4 approach approach NOUN eblip-30642 43 5 employing employ VERB eblip-30642 43 6 natural natural ADJ eblip-30642 43 7 language language NOUN eblip-30642 43 8 processing processing NOUN eblip-30642 43 9 is be AUX eblip-30642 43 10 sentiment sentiment NOUN eblip-30642 43 11 analysis analysis NOUN eblip-30642 43 12 . . PUNCT eblip-30642 44 1 also also ADV eblip-30642 44 2 known know VERB eblip-30642 44 3 as as ADP eblip-30642 44 4 opinion opinion NOUN eblip-30642 44 5 analysis analysis NOUN eblip-30642 44 6 or or CCONJ eblip-30642 44 7 opinion opinion NOUN eblip-30642 44 8 mining mining NOUN eblip-30642 44 9 , , PUNCT eblip-30642 44 10 sentiment sentiment NOUN eblip-30642 44 11 analysis analysis NOUN eblip-30642 44 12 extracts extract NOUN eblip-30642 44 13 patterns pattern NOUN eblip-30642 44 14 of of ADP eblip-30642 44 15 information information NOUN eblip-30642 44 16 from from ADP eblip-30642 44 17 textual textual ADJ eblip-30642 44 18 data datum NOUN eblip-30642 44 19 based base VERB eblip-30642 44 20 on on ADP eblip-30642 44 21 the the DET eblip-30642 44 22 author author NOUN eblip-30642 44 23 ’s ’s PART eblip-30642 44 24 emotions emotion NOUN eblip-30642 44 25 , , PUNCT eblip-30642 44 26 such such ADJ eblip-30642 44 27 as as ADP eblip-30642 44 28 their their PRON eblip-30642 44 29 thoughts thought NOUN eblip-30642 44 30 , , PUNCT eblip-30642 44 31 attitudes attitude NOUN eblip-30642 44 32 , , PUNCT eblip-30642 44 33 views view NOUN eblip-30642 44 34 , , PUNCT eblip-30642 44 35 opinions opinion NOUN eblip-30642 44 36 , , PUNCT eblip-30642 44 37 beliefs belief NOUN eblip-30642 44 38 , , PUNCT eblip-30642 44 39 or or CCONJ eblip-30642 44 40 preferences preference NOUN eblip-30642 44 41 ( ( PUNCT eblip-30642 44 42 lamba lamba NOUN eblip-30642 44 43 & & CCONJ eblip-30642 44 44 madhusudhan madhusudhan PROPN eblip-30642 44 45 , , PUNCT eblip-30642 44 46 2022 2022 NUM eblip-30642 44 47 ) ) PUNCT eblip-30642 44 48 . . PUNCT eblip-30642 45 1 sentiment sentiment NOUN eblip-30642 45 2 analysis analysis NOUN eblip-30642 45 3 extracts extract NOUN eblip-30642 45 4 feelings feeling NOUN eblip-30642 45 5 in in ADP eblip-30642 45 6 the the DET eblip-30642 45 7 form form NOUN eblip-30642 45 8 of of ADP eblip-30642 45 9 polarity polarity NOUN eblip-30642 45 10 , , PUNCT eblip-30642 45 11 measured measure VERB eblip-30642 45 12 on on ADP eblip-30642 45 13 a a DET eblip-30642 45 14 scale scale NOUN eblip-30642 45 15 of of ADP eblip-30642 45 16 -1 -1 PUNCT eblip-30642 45 17 ( ( PUNCT eblip-30642 45 18 very very ADV eblip-30642 45 19 negative negative ADJ eblip-30642 45 20 ) ) PUNCT eblip-30642 45 21 to to ADP eblip-30642 45 22 +1 +1 PRON eblip-30642 45 23 ( ( PUNCT eblip-30642 45 24 very very ADV eblip-30642 45 25 positive positive ADJ eblip-30642 45 26 ) ) PUNCT eblip-30642 45 27 , , PUNCT eblip-30642 45 28 with with ADP eblip-30642 45 29 0 0 NUM eblip-30642 45 30 representing represent VERB eblip-30642 45 31 neutrality neutrality NOUN eblip-30642 45 32 ( ( PUNCT eblip-30642 45 33 lamba lamba NOUN eblip-30642 45 34 & & CCONJ eblip-30642 45 35 madhusudhan madhusudhan PROPN eblip-30642 45 36 , , PUNCT eblip-30642 45 37 2022 2022 NUM eblip-30642 45 38 ) ) PUNCT eblip-30642 45 39 . . PUNCT eblip-30642 46 1 sentiment sentiment NOUN eblip-30642 46 2 analysis analysis NOUN eblip-30642 46 3 has have VERB eblip-30642 46 4 many many ADJ eblip-30642 46 5 applications application NOUN eblip-30642 46 6 in in ADP eblip-30642 46 7 business business NOUN eblip-30642 46 8 , , PUNCT eblip-30642 46 9 because because SCONJ eblip-30642 46 10 it it PRON eblip-30642 46 11 can can AUX eblip-30642 46 12 be be AUX eblip-30642 46 13 applied apply VERB eblip-30642 46 14 to to ADP eblip-30642 46 15 customer customer NOUN eblip-30642 46 16 reviews review NOUN eblip-30642 46 17 to to PART eblip-30642 46 18 detect detect VERB eblip-30642 46 19 changes change NOUN eblip-30642 46 20 in in ADP eblip-30642 46 21 client client NOUN eblip-30642 46 22 opinion opinion NOUN eblip-30642 46 23 and and CCONJ eblip-30642 46 24 improve improve VERB eblip-30642 46 25 customer customer NOUN eblip-30642 46 26 support support NOUN eblip-30642 46 27 ( ( PUNCT eblip-30642 46 28 liu liu PROPN eblip-30642 46 29 et et PROPN eblip-30642 46 30 al al PROPN eblip-30642 46 31 . . PROPN eblip-30642 46 32 , , PUNCT eblip-30642 46 33 2020 2020 NUM eblip-30642 46 34 ) ) PUNCT eblip-30642 46 35 . . PUNCT eblip-30642 47 1 within within ADP eblip-30642 47 2 libraries library NOUN eblip-30642 47 3 , , PUNCT eblip-30642 47 4 it it PRON eblip-30642 47 5 can can AUX eblip-30642 47 6 be be AUX eblip-30642 47 7 applied apply VERB eblip-30642 47 8 to to ADP eblip-30642 47 9 data datum NOUN eblip-30642 47 10 from from ADP eblip-30642 47 11 patron patron ADJ eblip-30642 47 12 feedback feedback NOUN eblip-30642 47 13 , , PUNCT eblip-30642 47 14 reference reference NOUN eblip-30642 47 15 transactions transaction NOUN eblip-30642 47 16 , , PUNCT eblip-30642 47 17 and and CCONJ eblip-30642 47 18 social social ADJ eblip-30642 47 19 media medium NOUN eblip-30642 47 20 to to PART eblip-30642 47 21 provide provide VERB eblip-30642 47 22 insights insight NOUN eblip-30642 47 23 about about ADP eblip-30642 47 24 user user NOUN eblip-30642 47 25 satisfaction satisfaction NOUN eblip-30642 47 26 ( ( PUNCT eblip-30642 47 27 lamba lamba NOUN eblip-30642 47 28 & & CCONJ eblip-30642 47 29 madhusudhan madhusudhan PROPN eblip-30642 47 30 , , PUNCT eblip-30642 47 31 2022 2022 NUM eblip-30642 47 32 ) ) PUNCT eblip-30642 47 33 . . PUNCT eblip-30642 47 34     SPACE eblip-30642 48 1 there there PRON eblip-30642 48 2 is be VERB eblip-30642 48 3 a a DET eblip-30642 48 4 small small ADJ eblip-30642 48 5 but but CCONJ eblip-30642 48 6 growing grow VERB eblip-30642 48 7 body body NOUN eblip-30642 48 8 of of ADP eblip-30642 48 9 literature literature NOUN eblip-30642 48 10 about about ADP eblip-30642 48 11 sentiment sentiment NOUN eblip-30642 48 12 analysis analysis NOUN eblip-30642 48 13 in in ADP eblip-30642 48 14 libraries library NOUN eblip-30642 48 15 . . PUNCT eblip-30642 49 1 while while SCONJ eblip-30642 49 2 one one NUM eblip-30642 49 3 study study NOUN eblip-30642 49 4 reported report VERB eblip-30642 49 5 on on ADP eblip-30642 49 6 a a DET eblip-30642 49 7 sentiment sentiment NOUN eblip-30642 49 8 analysis analysis NOUN eblip-30642 49 9 of of ADP eblip-30642 49 10 library library ADJ eblip-30642 49 11 tweets tweet NOUN eblip-30642 49 12 ( ( PUNCT eblip-30642 49 13 lund lund PROPN eblip-30642 49 14 , , PUNCT eblip-30642 49 15 2020 2020 NUM eblip-30642 49 16 ) ) PUNCT eblip-30642 49 17 , , PUNCT eblip-30642 49 18 the the DET eblip-30642 49 19 majority majority NOUN eblip-30642 49 20 of of ADP eblip-30642 49 21 sentiment sentiment NOUN eblip-30642 49 22 analysis analysis NOUN eblip-30642 49 23 research research NOUN eblip-30642 49 24 has have AUX eblip-30642 49 25 examined examine VERB eblip-30642 49 26 chat chat ADJ eblip-30642 49 27 transcripts transcript NOUN eblip-30642 49 28 . . PUNCT eblip-30642 50 1 for for ADP eblip-30642 50 2 example example NOUN eblip-30642 50 3 , , PUNCT eblip-30642 50 4 kohler kohler NOUN eblip-30642 50 5 ( ( PUNCT eblip-30642 50 6 2017 2017 NUM eblip-30642 50 7 ) ) PUNCT eblip-30642 50 8 found find VERB eblip-30642 50 9 that that DET eblip-30642 50 10 sentiment sentiment NOUN eblip-30642 50 11 was be AUX eblip-30642 50 12 overwhelmingly overwhelmingly ADV eblip-30642 50 13 positive positive ADJ eblip-30642 50 14 on on ADP eblip-30642 50 15 greenlease greenlease NOUN eblip-30642 50 16 library library NOUN eblip-30642 50 17 ’s ’s PART eblip-30642 50 18 chat chat PROPN eblip-30642 50 19 service service NOUN eblip-30642 50 20 , , PUNCT eblip-30642 50 21 while while SCONJ eblip-30642 50 22 brousseau brousseau PROPN eblip-30642 50 23 et et PROPN eblip-30642 50 24 al al PROPN eblip-30642 50 25 . . PROPN eblip-30642 51 1 ( ( PUNCT eblip-30642 51 2 2021 2021 NUM eblip-30642 51 3 ) ) PUNCT eblip-30642 51 4 determined determine VERB eblip-30642 51 5 that that SCONJ eblip-30642 51 6 the the DET eblip-30642 51 7 number number NOUN eblip-30642 51 8 of of ADP eblip-30642 51 9 satisfied satisfied ADJ eblip-30642 51 10 chats chat NOUN eblip-30642 51 11 at at ADP eblip-30642 51 12 brigham brigham PROPN eblip-30642 51 13 young young PROPN eblip-30642 51 14 university university NOUN eblip-30642 51 15 library library NOUN eblip-30642 51 16 decreased decrease VERB eblip-30642 51 17 over over ADP eblip-30642 51 18 a a DET eblip-30642 51 19 three three NUM eblip-30642 51 20 - - PUNCT eblip-30642 51 21 year year NOUN eblip-30642 51 22 period period NOUN eblip-30642 51 23 . . PUNCT eblip-30642 52 1 several several ADJ eblip-30642 52 2 recent recent ADJ eblip-30642 52 3 studies study NOUN eblip-30642 52 4 have have AUX eblip-30642 52 5 looked look VERB eblip-30642 52 6 at at ADP eblip-30642 52 7 the the DET eblip-30642 52 8 impact impact NOUN eblip-30642 52 9 of of ADP eblip-30642 52 10 the the DET eblip-30642 52 11 covid-19 covid-19 PROPN eblip-30642 52 12 pandemic pandemic NOUN eblip-30642 52 13 on on ADP eblip-30642 52 14 user user NOUN eblip-30642 52 15 sentiment sentiment NOUN eblip-30642 52 16 , , PUNCT eblip-30642 52 17 with with ADP eblip-30642 52 18 mixed mixed ADJ eblip-30642 52 19 results result NOUN eblip-30642 52 20 . . PUNCT eblip-30642 53 1 kathuria kathuria X eblip-30642 53 2 ( ( PUNCT eblip-30642 53 3 2021 2021 NUM eblip-30642 53 4 ) ) PUNCT eblip-30642 53 5 conducted conduct VERB eblip-30642 53 6 sentiment sentiment NOUN eblip-30642 53 7 analysis analysis NOUN eblip-30642 53 8 on on ADP eblip-30642 53 9 georgia georgia PROPN eblip-30642 53 10 state state PROPN eblip-30642 53 11 university university PROPN eblip-30642 53 12 ’s ’s PART eblip-30642 53 13 chat chat NOUN eblip-30642 53 14 transcripts transcript NOUN eblip-30642 53 15 from from ADP eblip-30642 53 16 2019 2019 NUM eblip-30642 53 17 to to ADP eblip-30642 53 18 2020 2020 NUM eblip-30642 53 19 , , PUNCT eblip-30642 53 20 finding find VERB eblip-30642 53 21 that that SCONJ eblip-30642 53 22 overall overall ADJ eblip-30642 53 23 sentiment sentiment NOUN eblip-30642 53 24 was be AUX eblip-30642 53 25 much much ADV eblip-30642 53 26 lower low ADJ eblip-30642 53 27 during during ADP eblip-30642 53 28 the the DET eblip-30642 53 29 pandemic pandemic NOUN eblip-30642 53 30 . . PUNCT eblip-30642 54 1 there there PRON eblip-30642 54 2 was be VERB eblip-30642 54 3 a a DET eblip-30642 54 4 spike spike NOUN eblip-30642 54 5 in in ADP eblip-30642 54 6 positive positive ADJ eblip-30642 54 7 words word NOUN eblip-30642 54 8 early early ADV eblip-30642 54 9 during during ADP eblip-30642 54 10 the the DET eblip-30642 54 11 covid-19 covid-19 PROPN eblip-30642 54 12 pandemic pandemic NOUN eblip-30642 54 13 , , PUNCT eblip-30642 54 14 but but CCONJ eblip-30642 54 15 sentiment sentiment NOUN eblip-30642 54 16 dropped drop VERB eblip-30642 54 17 during during ADP eblip-30642 54 18 summer summer NOUN eblip-30642 54 19 and and CCONJ eblip-30642 54 20 fall fall NOUN eblip-30642 54 21 of of ADP eblip-30642 54 22 2020 2020 NUM eblip-30642 54 23 . . PUNCT eblip-30642 55 1 kohler kohler NOUN eblip-30642 55 2 ( ( PUNCT eblip-30642 55 3 2020 2020 NUM eblip-30642 55 4 ) ) PUNCT eblip-30642 55 5 used use VERB eblip-30642 55 6 the the DET eblip-30642 55 7 vader vader NOUN eblip-30642 55 8 sentiment sentiment NOUN eblip-30642 55 9 analysis analysis NOUN eblip-30642 55 10 tool tool NOUN eblip-30642 55 11 to to PART eblip-30642 55 12 evaluate evaluate VERB eblip-30642 55 13 chat chat NOUN eblip-30642 55 14 transcripts transcript NOUN eblip-30642 55 15 from from ADP eblip-30642 55 16 2020 2020 NUM eblip-30642 55 17 at at ADP eblip-30642 55 18 virginia virginia PROPN eblip-30642 55 19 tech tech NOUN eblip-30642 55 20 and and CCONJ eblip-30642 55 21 found find VERB eblip-30642 55 22 that that SCONJ eblip-30642 55 23 sentiment sentiment NOUN eblip-30642 55 24 scores score NOUN eblip-30642 55 25 were be AUX eblip-30642 55 26 overwhelmingly overwhelmingly ADV eblip-30642 55 27 positive positive ADJ eblip-30642 55 28 , , PUNCT eblip-30642 55 29 with with ADP eblip-30642 55 30 the the DET eblip-30642 55 31 small small ADJ eblip-30642 55 32 group group NOUN eblip-30642 55 33 of of ADP eblip-30642 55 34 negative negative ADJ eblip-30642 55 35 chats chat NOUN eblip-30642 55 36 mainly mainly ADV eblip-30642 55 37 being be AUX eblip-30642 55 38 cases case NOUN eblip-30642 55 39 of of ADP eblip-30642 55 40 an an DET eblip-30642 55 41 inherently inherently ADV eblip-30642 55 42 negative negative ADJ eblip-30642 55 43 research research NOUN eblip-30642 55 44 topic topic NOUN eblip-30642 55 45 or or CCONJ eblip-30642 55 46 lack lack NOUN eblip-30642 55 47 of of ADP eblip-30642 55 48 access access NOUN eblip-30642 55 49 to to ADP eblip-30642 55 50 specific specific ADJ eblip-30642 55 51 resources resource NOUN eblip-30642 55 52 . . PUNCT eblip-30642 56 1 sobol sobol NOUN eblip-30642 56 2 et et PROPN eblip-30642 56 3 al al PROPN eblip-30642 56 4 . . PROPN eblip-30642 57 1 ( ( PUNCT eblip-30642 57 2 2023 2023 NUM eblip-30642 57 3 ) ) PUNCT eblip-30642 57 4 used use VERB eblip-30642 57 5 the the DET eblip-30642 57 6 linguistic linguistic ADJ eblip-30642 57 7 inquiry inquiry NOUN eblip-30642 57 8 and and CCONJ eblip-30642 57 9 word word NOUN eblip-30642 57 10 count count NOUN eblip-30642 57 11 tool tool NOUN eblip-30642 57 12 for for ADP eblip-30642 57 13 sentiment sentiment NOUN eblip-30642 57 14 analysis analysis NOUN eblip-30642 57 15 of of ADP eblip-30642 57 16 transcripts transcript NOUN eblip-30642 57 17 from from ADP eblip-30642 57 18 a a DET eblip-30642 57 19 consortial consortial ADJ eblip-30642 57 20 chat chat NOUN eblip-30642 57 21 service service NOUN eblip-30642 57 22 covering cover VERB eblip-30642 57 23 2019 2019 NUM eblip-30642 57 24 - - SYM eblip-30642 57 25 2020 2020 NUM eblip-30642 57 26 and and CCONJ eblip-30642 57 27 2020 2020 NUM eblip-30642 57 28 - - SYM eblip-30642 57 29 2021 2021 NUM eblip-30642 57 30 . . PUNCT eblip-30642 58 1 overall overall ADV eblip-30642 58 2 , , PUNCT eblip-30642 58 3 the the DET eblip-30642 58 4 emotional emotional ADJ eblip-30642 58 5 tone tone NOUN eblip-30642 58 6 of of ADP eblip-30642 58 7 chats chat NOUN eblip-30642 58 8 was be AUX eblip-30642 58 9 positive positive ADJ eblip-30642 58 10 , , PUNCT eblip-30642 58 11 and and CCONJ eblip-30642 58 12 higher high ADJ eblip-30642 58 13 in in ADP eblip-30642 58 14 the the DET eblip-30642 58 15 messages message NOUN eblip-30642 58 16 of of ADP eblip-30642 58 17 patrons patron NOUN eblip-30642 58 18 than than ADP eblip-30642 58 19 providers provider NOUN eblip-30642 58 20 . . PUNCT eblip-30642 59 1 during during ADP eblip-30642 59 2 the the DET eblip-30642 59 3 pandemic pandemic NOUN eblip-30642 59 4 , , PUNCT eblip-30642 59 5 the the DET eblip-30642 59 6 positive positive ADJ eblip-30642 59 7 language language NOUN eblip-30642 59 8 of of ADP eblip-30642 59 9 chat chat NOUN eblip-30642 59 10 providers provider NOUN eblip-30642 59 11 declined decline VERB eblip-30642 59 12 , , PUNCT eblip-30642 59 13 while while SCONJ eblip-30642 59 14 sentiment sentiment NOUN eblip-30642 59 15 scores score NOUN eblip-30642 59 16 for for ADP eblip-30642 59 17 patrons patron NOUN eblip-30642 59 18 had have VERB eblip-30642 59 19 a a DET eblip-30642 59 20 small small ADJ eblip-30642 59 21 increase increase NOUN eblip-30642 59 22 . . PUNCT eblip-30642 59 23     SPACE eblip-30642 60 1 aims aim VERB eblip-30642 60 2     SPACE eblip-30642 60 3 the the DET eblip-30642 60 4 aim aim NOUN eblip-30642 60 5 of of ADP eblip-30642 60 6 this this DET eblip-30642 60 7 research research NOUN eblip-30642 60 8 was be AUX eblip-30642 60 9 to to PART eblip-30642 60 10 explore explore VERB eblip-30642 60 11 user user NOUN eblip-30642 60 12 sentiment sentiment NOUN eblip-30642 60 13 on on ADP eblip-30642 60 14 the the DET eblip-30642 60 15 ask ask NOUN eblip-30642 60 16 a a DET eblip-30642 60 17 librarian librarian ADJ eblip-30642 60 18 chat chat NOUN eblip-30642 60 19 service service NOUN eblip-30642 60 20 between between ADP eblip-30642 60 21 2019 2019 NUM eblip-30642 60 22 to to ADP eblip-30642 60 23 2021 2021 NUM eblip-30642 60 24 , , PUNCT eblip-30642 60 25 with with ADP eblip-30642 60 26 a a DET eblip-30642 60 27 particular particular ADJ eblip-30642 60 28 focus focus NOUN eblip-30642 60 29 on on ADP eblip-30642 60 30 how how SCONJ eblip-30642 60 31 the the DET eblip-30642 60 32 characteristics characteristic NOUN eblip-30642 60 33 of of ADP eblip-30642 60 34 the the DET eblip-30642 60 35 chat chat NOUN eblip-30642 60 36 and and CCONJ eblip-30642 60 37 the the DET eblip-30642 60 38 onset onset NOUN eblip-30642 60 39 of of ADP eblip-30642 60 40 the the DET eblip-30642 60 41 covid-19 covid-19 PROPN eblip-30642 60 42 pandemic pandemic ADJ eblip-30642 60 43 affected affect VERB eblip-30642 60 44 sentiment sentiment NOUN eblip-30642 60 45 scores score NOUN eblip-30642 60 46 . . PUNCT eblip-30642 61 1 we we PRON eblip-30642 61 2 sought seek VERB eblip-30642 61 3 to to PART eblip-30642 61 4 answer answer VERB eblip-30642 61 5 the the DET eblip-30642 61 6 following follow VERB eblip-30642 61 7 research research NOUN eblip-30642 61 8 questions question NOUN eblip-30642 61 9 : : PUNCT eblip-30642 61 10 1 1 X eblip-30642 61 11 . . X eblip-30642 61 12               SPACE eblip-30642 61 13 what what PRON eblip-30642 61 14 is be AUX eblip-30642 61 15 the the DET eblip-30642 61 16 average average ADJ eblip-30642 61 17 sentiment sentiment NOUN eblip-30642 61 18 score score VERB eblip-30642 61 19 on on ADP eblip-30642 61 20 ask ask VERB eblip-30642 61 21 a a DET eblip-30642 61 22 librarian librarian NOUN eblip-30642 61 23 ? ? PUNCT eblip-30642 62 1 2 2 X eblip-30642 62 2 . . X eblip-30642 62 3               SPACE eblip-30642 62 4 do do VERB eblip-30642 62 5 average average ADJ eblip-30642 62 6 user user NOUN eblip-30642 62 7 and and CCONJ eblip-30642 62 8 operator operator NOUN eblip-30642 62 9 sentiment sentiment NOUN eblip-30642 62 10 scores score NOUN eblip-30642 62 11 differ differ VERB eblip-30642 62 12 ? ? PUNCT eblip-30642 63 1 3 3 X eblip-30642 63 2 . . X eblip-30642 63 3               SPACE eblip-30642 63 4 are be AUX eblip-30642 63 5 there there PRON eblip-30642 63 6 significant significant ADJ eblip-30642 63 7 differences difference NOUN eblip-30642 63 8 in in ADP eblip-30642 63 9 sentiment sentiment NOUN eblip-30642 63 10 score score NOUN eblip-30642 63 11 based base VERB eblip-30642 63 12 on on ADP eblip-30642 63 13 user user NOUN eblip-30642 63 14 or or CCONJ eblip-30642 63 15 operator operator NOUN eblip-30642 63 16 type type NOUN eblip-30642 63 17 ? ? PUNCT eblip-30642 64 1 4 4 X eblip-30642 64 2 . . PUNCT eblip-30642 64 3               SPACE eblip-30642 64 4 does do AUX eblip-30642 64 5 an an DET eblip-30642 64 6 affiliation affiliation NOUN eblip-30642 64 7 mismatch mismatch NOUN eblip-30642 64 8 between between ADP eblip-30642 64 9 the the DET eblip-30642 64 10 user user NOUN eblip-30642 64 11 and and CCONJ eblip-30642 64 12 operator operator NOUN eblip-30642 64 13 affect affect VERB eblip-30642 64 14 sentiment sentiment NOUN eblip-30642 64 15 scores score NOUN eblip-30642 64 16 ? ? PUNCT eblip-30642 65 1 5 5 X eblip-30642 65 2 . . X eblip-30642 65 3               SPACE eblip-30642 65 4 did do AUX eblip-30642 65 5 sentiment sentiment NOUN eblip-30642 65 6 scores score NOUN eblip-30642 65 7 vary vary VERB eblip-30642 65 8 by by ADP eblip-30642 65 9 year year NOUN eblip-30642 65 10 or or CCONJ eblip-30642 65 11 semester semester NOUN eblip-30642 65 12 ? ? PUNCT eblip-30642 66 1 6 6 NUM eblip-30642 66 2 . . PUNCT eblip-30642 66 3               SPACE eblip-30642 66 4 was be AUX eblip-30642 66 5 there there ADV eblip-30642 66 6 a a DET eblip-30642 66 7 significance significance NOUN eblip-30642 66 8 difference difference NOUN eblip-30642 66 9 between between ADP eblip-30642 66 10 pre pre ADJ eblip-30642 66 11 - - ADJ eblip-30642 66 12 pandemic pandemic ADJ eblip-30642 66 13 and and CCONJ eblip-30642 66 14 pandemic pandemic ADJ eblip-30642 66 15 sentiment sentiment NOUN eblip-30642 66 16 scores score NOUN eblip-30642 66 17 ? ? PUNCT eblip-30642 67 1 7 7 X eblip-30642 67 2 . . X eblip-30642 67 3               SPACE eblip-30642 67 4 how how SCONJ eblip-30642 67 5 does do AUX eblip-30642 67 6 the the DET eblip-30642 67 7 presence presence NOUN eblip-30642 67 8 of of ADP eblip-30642 67 9 a a DET eblip-30642 67 10 complaint complaint NOUN eblip-30642 67 11 in in ADP eblip-30642 67 12 the the DET eblip-30642 67 13 chat chat PROPN eblip-30642 67 14 transcript transcript NOUN eblip-30642 67 15 affect affect VERB eblip-30642 67 16 sentiment sentiment NOUN eblip-30642 67 17 scores score NOUN eblip-30642 67 18 ? ? PUNCT eblip-30642 68 1 methods method NOUN eblip-30642 68 2     SPACE eblip-30642 68 3 background background NOUN eblip-30642 68 4 and and CCONJ eblip-30642 68 5 setting set VERB eblip-30642 68 6     SPACE eblip-30642 68 7 scholars scholar NOUN eblip-30642 68 8 portal portal ADJ eblip-30642 68 9 is be AUX eblip-30642 68 10 the the DET eblip-30642 68 11 digital digital ADJ eblip-30642 68 12 services service NOUN eblip-30642 68 13 arm arm NOUN eblip-30642 68 14 of of ADP eblip-30642 68 15 the the DET eblip-30642 68 16 ontario ontario PROPN eblip-30642 68 17 council council PROPN eblip-30642 68 18 of of ADP eblip-30642 68 19 university university PROPN eblip-30642 68 20 libraries library NOUN eblip-30642 68 21 ( ( PUNCT eblip-30642 68 22 ocul ocul NUM eblip-30642 68 23 ) ) PUNCT eblip-30642 68 24 , , PUNCT eblip-30642 68 25 a a DET eblip-30642 68 26 consortium consortium NOUN eblip-30642 68 27 representing represent VERB eblip-30642 68 28 the the DET eblip-30642 68 29 libraries library NOUN eblip-30642 68 30 of of ADP eblip-30642 68 31 the the DET eblip-30642 68 32 21 21 NUM eblip-30642 68 33 universities university NOUN eblip-30642 68 34 in in ADP eblip-30642 68 35 the the DET eblip-30642 68 36 province province NOUN eblip-30642 68 37 of of ADP eblip-30642 68 38 ontario ontario PROPN eblip-30642 68 39 , , PUNCT eblip-30642 68 40 canada canada PROPN eblip-30642 68 41 . . PUNCT eblip-30642 69 1 scholars scholar NOUN eblip-30642 69 2 portal portal PROPN eblip-30642 69 3 manages manage VERB eblip-30642 69 4 ask ask VERB eblip-30642 69 5 a a DET eblip-30642 69 6 librarian librarian NOUN eblip-30642 69 7 , , PUNCT eblip-30642 69 8 a a DET eblip-30642 69 9 collaborative collaborative ADJ eblip-30642 69 10 chat chat NOUN eblip-30642 69 11 service service NOUN eblip-30642 69 12 offering offer VERB eblip-30642 69 13 real real ADJ eblip-30642 69 14 - - PUNCT eblip-30642 69 15 time time NOUN eblip-30642 69 16 libraryand libraryand NOUN eblip-30642 69 17 research research NOUN eblip-30642 69 18 - - PUNCT eblip-30642 69 19 related relate VERB eblip-30642 69 20 assistance assistance NOUN eblip-30642 69 21 from from ADP eblip-30642 69 22 librarians librarian NOUN eblip-30642 69 23 , , PUNCT eblip-30642 69 24 paraprofessional paraprofessional ADJ eblip-30642 69 25 library library NOUN eblip-30642 69 26 staff staff NOUN eblip-30642 69 27 , , PUNCT eblip-30642 69 28 and and CCONJ eblip-30642 69 29 graduate graduate NOUN eblip-30642 69 30 student student NOUN eblip-30642 69 31 employees employee NOUN eblip-30642 69 32 . . PUNCT eblip-30642 70 1 the the DET eblip-30642 70 2 service service NOUN eblip-30642 70 3 is be AUX eblip-30642 70 4 offered offer VERB eblip-30642 70 5 at at ADP eblip-30642 70 6 16 16 NUM eblip-30642 70 7 participating participate VERB eblip-30642 70 8 universities university NOUN eblip-30642 70 9 for for ADP eblip-30642 70 10 67 67 NUM eblip-30642 70 11 hours hour NOUN eblip-30642 70 12 per per ADP eblip-30642 70 13 week week NOUN eblip-30642 70 14 during during ADP eblip-30642 70 15 the the DET eblip-30642 70 16 academic academic ADJ eblip-30642 70 17 year year NOUN eblip-30642 70 18 , , PUNCT eblip-30642 70 19 reaching reach VERB eblip-30642 70 20 approximately approximately ADV eblip-30642 70 21 445,000 445,000 NUM eblip-30642 70 22 full full ADJ eblip-30642 70 23 - - PUNCT eblip-30642 70 24 time time NOUN eblip-30642 70 25 equivalent equivalent ADJ eblip-30642 70 26 students student NOUN eblip-30642 70 27 , , PUNCT eblip-30642 70 28 and and CCONJ eblip-30642 70 29 receiving receive VERB eblip-30642 70 30 over over ADP eblip-30642 70 31 25,000 25,000 NUM eblip-30642 70 32 chats chat NOUN eblip-30642 70 33 a a DET eblip-30642 70 34 year year NOUN eblip-30642 70 35 . . PUNCT eblip-30642 71 1 the the DET eblip-30642 71 2 researchers researcher NOUN eblip-30642 71 3 received receive VERB eblip-30642 71 4 approval approval NOUN eblip-30642 71 5 for for ADP eblip-30642 71 6 this this DET eblip-30642 71 7 study study NOUN eblip-30642 71 8 from from ADP eblip-30642 71 9 the the DET eblip-30642 71 10 research research NOUN eblip-30642 71 11 ethics ethic NOUN eblip-30642 71 12 board board PROPN eblip-30642 71 13 of of ADP eblip-30642 71 14 the the DET eblip-30642 71 15 university university PROPN eblip-30642 71 16 of of ADP eblip-30642 71 17 toronto toronto PROPN eblip-30642 71 18 , , PUNCT eblip-30642 71 19 the the DET eblip-30642 71 20 home home NOUN eblip-30642 71 21 institution institution NOUN eblip-30642 71 22 of of ADP eblip-30642 71 23 the the DET eblip-30642 71 24 authors author NOUN eblip-30642 71 25 , , PUNCT eblip-30642 71 26 in in ADP eblip-30642 71 27 addition addition NOUN eblip-30642 71 28 to to ADP eblip-30642 71 29 scholars scholars PROPN eblip-30642 71 30 portal portal PROPN eblip-30642 71 31 ’s ’s PART eblip-30642 71 32 ask ask VERB eblip-30642 71 33 a a DET eblip-30642 71 34 librarian librarian ADJ eblip-30642 71 35 research research NOUN eblip-30642 71 36 data datum NOUN eblip-30642 71 37 working working NOUN eblip-30642 71 38 group group NOUN eblip-30642 71 39 . . PUNCT eblip-30642 72 1 users user NOUN eblip-30642 72 2 are be AUX eblip-30642 72 3 informed inform VERB eblip-30642 72 4 that that SCONJ eblip-30642 72 5 their their PRON eblip-30642 72 6 chat chat NOUN eblip-30642 72 7 data datum NOUN eblip-30642 72 8 can can AUX eblip-30642 72 9 be be AUX eblip-30642 72 10 used use VERB eblip-30642 72 11 for for ADP eblip-30642 72 12 research research NOUN eblip-30642 72 13 purposes purpose NOUN eblip-30642 72 14 through through ADP eblip-30642 72 15 ask ask VERB eblip-30642 72 16 a a DET eblip-30642 72 17 librarian librarian NOUN eblip-30642 72 18 ’s ’s PART eblip-30642 72 19 privacy privacy NOUN eblip-30642 72 20 policy policy NOUN eblip-30642 72 21 , , PUNCT eblip-30642 72 22 and and CCONJ eblip-30642 72 23 operators operator NOUN eblip-30642 72 24 are be AUX eblip-30642 72 25 informed inform VERB eblip-30642 72 26 during during ADP eblip-30642 72 27 training training NOUN eblip-30642 72 28 . . PUNCT eblip-30642 72 29     SPACE eblip-30642 73 1 data datum NOUN eblip-30642 73 2 collection collection NOUN eblip-30642 73 3 , , PUNCT eblip-30642 73 4 sampling sampling NOUN eblip-30642 73 5 , , PUNCT eblip-30642 73 6 and and CCONJ eblip-30642 73 7 preparation preparation NOUN eblip-30642 73 8     SPACE eblip-30642 73 9 this this DET eblip-30642 73 10 research research NOUN eblip-30642 73 11 study study NOUN eblip-30642 73 12 employed employ VERB eblip-30642 73 13 two two NUM eblip-30642 73 14 approaches approach NOUN eblip-30642 73 15 to to PART eblip-30642 73 16 transcript transcript VERB eblip-30642 73 17 analysis analysis NOUN eblip-30642 73 18 : : PUNCT eblip-30642 73 19 manual manual NOUN eblip-30642 73 20 coding code VERB eblip-30642 73 21 for for ADP eblip-30642 73 22 select select ADJ eblip-30642 73 23 variables variable NOUN eblip-30642 73 24 and and CCONJ eblip-30642 73 25 natural natural ADJ eblip-30642 73 26 language language NOUN eblip-30642 73 27 processing processing NOUN eblip-30642 73 28 for for ADP eblip-30642 73 29 sentiment sentiment NOUN eblip-30642 73 30 analysis analysis NOUN eblip-30642 73 31 . . PUNCT eblip-30642 74 1 manual manual ADJ eblip-30642 74 2 coding coding NOUN eblip-30642 74 3 was be AUX eblip-30642 74 4 performed perform VERB eblip-30642 74 5 to to PART eblip-30642 74 6 enable enable VERB eblip-30642 74 7 us we PRON eblip-30642 74 8 to to PART eblip-30642 74 9 determine determine VERB eblip-30642 74 10 if if SCONJ eblip-30642 74 11 characteristics characteristic NOUN eblip-30642 74 12 of of ADP eblip-30642 74 13 the the DET eblip-30642 74 14 chat chat NOUN eblip-30642 74 15 interaction interaction NOUN eblip-30642 74 16 were be AUX eblip-30642 74 17 associated associate VERB eblip-30642 74 18 with with ADP eblip-30642 74 19 the the DET eblip-30642 74 20 chat chat PROPN eblip-30642 74 21 ’s ’s PART eblip-30642 74 22 sentiment sentiment NOUN eblip-30642 74 23 score score NOUN eblip-30642 74 24 . . PUNCT eblip-30642 75 1 for for SCONJ eblip-30642 75 2 hand hand NOUN eblip-30642 75 3 - - PUNCT eblip-30642 75 4 coding coding NOUN eblip-30642 75 5 to to PART eblip-30642 75 6 be be AUX eblip-30642 75 7 achievable achievable ADJ eblip-30642 75 8 for for ADP eblip-30642 75 9 the the DET eblip-30642 75 10 research research NOUN eblip-30642 75 11 team team NOUN eblip-30642 75 12 , , PUNCT eblip-30642 75 13 we we PRON eblip-30642 75 14 selected select VERB eblip-30642 75 15 a a DET eblip-30642 75 16 sample sample NOUN eblip-30642 75 17 of of ADP eblip-30642 75 18 chats chat NOUN eblip-30642 75 19 rather rather ADV eblip-30642 75 20 than than ADP eblip-30642 75 21 analyzing analyze VERB eblip-30642 75 22 the the DET eblip-30642 75 23 entire entire ADJ eblip-30642 75 24 corpus corpus NOUN eblip-30642 75 25 from from ADP eblip-30642 75 26 the the DET eblip-30642 75 27 study study NOUN eblip-30642 75 28 period period NOUN eblip-30642 75 29 . . PUNCT eblip-30642 75 30     SPACE eblip-30642 76 1 all all DET eblip-30642 76 2 english english ADJ eblip-30642 76 3 - - PUNCT eblip-30642 76 4 language language NOUN eblip-30642 76 5 chats chat NOUN eblip-30642 76 6 that that PRON eblip-30642 76 7 took take VERB eblip-30642 76 8 place place NOUN eblip-30642 76 9 between between ADP eblip-30642 76 10 january january PROPN eblip-30642 76 11 1 1 NUM eblip-30642 76 12 , , PUNCT eblip-30642 76 13 2019 2019 NUM eblip-30642 76 14 , , PUNCT eblip-30642 76 15 to to ADP eblip-30642 76 16 december december PROPN eblip-30642 76 17 31 31 NUM eblip-30642 76 18 , , PUNCT eblip-30642 76 19 2021 2021 NUM eblip-30642 76 20 , , PUNCT eblip-30642 76 21 were be AUX eblip-30642 76 22 eligible eligible ADJ eblip-30642 76 23 for for ADP eblip-30642 76 24 sampling sample VERB eblip-30642 76 25 . . PUNCT eblip-30642 77 1 this this DET eblip-30642 77 2 study study NOUN eblip-30642 77 3 excluded exclude VERB eblip-30642 77 4 french french ADJ eblip-30642 77 5 - - PUNCT eblip-30642 77 6 language language NOUN eblip-30642 77 7 chats chat NOUN eblip-30642 77 8 ( ( PUNCT eblip-30642 77 9 due due ADP eblip-30642 77 10 to to ADP eblip-30642 77 11 the the DET eblip-30642 77 12 language language NOUN eblip-30642 77 13 skills skill NOUN eblip-30642 77 14 of of ADP eblip-30642 77 15 the the DET eblip-30642 77 16 research research NOUN eblip-30642 77 17 team team NOUN eblip-30642 77 18 ) ) PUNCT eblip-30642 77 19 and and CCONJ eblip-30642 77 20 text text NOUN eblip-30642 77 21 message message NOUN eblip-30642 77 22 ( ( PUNCT eblip-30642 77 23 sms sms NOUN eblip-30642 77 24 ) ) PUNCT eblip-30642 77 25 interactions interaction NOUN eblip-30642 77 26 . . PUNCT eblip-30642 78 1 in in ADP eblip-30642 78 2 total total ADJ eblip-30642 78 3 , , PUNCT eblip-30642 78 4 124,080 124,080 NUM eblip-30642 78 5 eligible eligible ADJ eblip-30642 78 6 chats chat NOUN eblip-30642 78 7 occurred occur VERB eblip-30642 78 8 over over ADP eblip-30642 78 9 this this DET eblip-30642 78 10 period period NOUN eblip-30642 78 11 . . PUNCT eblip-30642 79 1 the the DET eblip-30642 79 2 researchers researcher NOUN eblip-30642 79 3 downloaded download VERB eblip-30642 79 4 a a DET eblip-30642 79 5 metadata metadata NOUN eblip-30642 79 6 spreadsheet spreadsheet NOUN eblip-30642 79 7 for for ADP eblip-30642 79 8 the the DET eblip-30642 79 9 eligible eligible ADJ eblip-30642 79 10 chats chat NOUN eblip-30642 79 11 from from ADP eblip-30642 79 12 libraryh3lp libraryh3lp PROPN eblip-30642 79 13 , , PUNCT eblip-30642 79 14 the the DET eblip-30642 79 15 chat chat PROPN eblip-30642 79 16 software software NOUN eblip-30642 79 17 . . PUNCT eblip-30642 80 1 after after ADP eblip-30642 80 2 removing remove VERB eblip-30642 80 3 identifying identify VERB eblip-30642 80 4 information information NOUN eblip-30642 80 5 about about ADP eblip-30642 80 6 the the DET eblip-30642 80 7 user user NOUN eblip-30642 80 8 and and CCONJ eblip-30642 80 9 operator operator NOUN eblip-30642 80 10 , , PUNCT eblip-30642 80 11 we we PRON eblip-30642 80 12 created create VERB eblip-30642 80 13 new new ADJ eblip-30642 80 14 variables variable NOUN eblip-30642 80 15 in in ADP eblip-30642 80 16 the the DET eblip-30642 80 17 spreadsheet spreadsheet NOUN eblip-30642 80 18 to to PART eblip-30642 80 19 record record VERB eblip-30642 80 20 the the DET eblip-30642 80 21 year year NOUN eblip-30642 80 22 and and CCONJ eblip-30642 80 23 the the DET eblip-30642 80 24 semester semester NOUN eblip-30642 80 25 that that SCONJ eblip-30642 80 26 the the DET eblip-30642 80 27 chat chat NOUN eblip-30642 80 28 took take VERB eblip-30642 80 29 place place NOUN eblip-30642 80 30 . . PUNCT eblip-30642 81 1 we we PRON eblip-30642 81 2 operationalized operationalize VERB eblip-30642 81 3 the the DET eblip-30642 81 4 winter winter NOUN eblip-30642 81 5 semester semester NOUN eblip-30642 81 6 as as ADP eblip-30642 81 7 the the DET eblip-30642 81 8 months month NOUN eblip-30642 81 9 of of ADP eblip-30642 81 10 january january PROPN eblip-30642 81 11 – – PUNCT eblip-30642 81 12 april april PROPN eblip-30642 81 13 , , PUNCT eblip-30642 81 14 summer summer NOUN eblip-30642 81 15 as as ADP eblip-30642 81 16 may may AUX eblip-30642 81 17 – – PUNCT eblip-30642 81 18 august august ADV eblip-30642 81 19 , , PUNCT eblip-30642 81 20 and and CCONJ eblip-30642 81 21 fall fall VERB eblip-30642 81 22 as as ADP eblip-30642 81 23 september september PROPN eblip-30642 81 24 – – PUNCT eblip-30642 81 25 december december PROPN eblip-30642 81 26 . . PUNCT eblip-30642 82 1 through through ADP eblip-30642 82 2 this this DET eblip-30642 82 3 process process NOUN eblip-30642 82 4 , , PUNCT eblip-30642 82 5 each each DET eblip-30642 82 6 chat chat NOUN eblip-30642 82 7 was be AUX eblip-30642 82 8 assigned assign VERB eblip-30642 82 9 to to ADP eblip-30642 82 10 one one NUM eblip-30642 82 11 of of ADP eblip-30642 82 12 9 9 NUM eblip-30642 82 13 possible possible ADJ eblip-30642 82 14 semesters semester NOUN eblip-30642 82 15 from from ADP eblip-30642 82 16 the the DET eblip-30642 82 17 study study NOUN eblip-30642 82 18 period period NOUN eblip-30642 82 19 . . PUNCT eblip-30642 82 20     SPACE eblip-30642 82 21 to to PART eblip-30642 82 22 create create VERB eblip-30642 82 23 samples sample NOUN eblip-30642 82 24 for for ADP eblip-30642 82 25 each each PRON eblip-30642 82 26 of of ADP eblip-30642 82 27 the the DET eblip-30642 82 28 9 9 NUM eblip-30642 82 29 semesters semester NOUN eblip-30642 82 30 , , PUNCT eblip-30642 82 31 we we PRON eblip-30642 82 32 used use VERB eblip-30642 82 33 excel excel VERB eblip-30642 82 34 to to PART eblip-30642 82 35 randomly randomly VERB eblip-30642 82 36 select select ADJ eblip-30642 82 37 chats chat NOUN eblip-30642 82 38 according accord VERB eblip-30642 82 39 to to ADP eblip-30642 82 40 their their PRON eblip-30642 82 41 unique unique ADJ eblip-30642 82 42 i i NOUN eblip-30642 82 43 d d PROPN eblip-30642 82 44 in in ADP eblip-30642 82 45 the the DET eblip-30642 82 46 metadata metadata PROPN eblip-30642 82 47 spreadsheet spreadsheet NOUN eblip-30642 82 48 . . PUNCT eblip-30642 83 1 sample sample NOUN eblip-30642 83 2 sizes size NOUN eblip-30642 83 3 were be AUX eblip-30642 83 4 calculated calculate VERB eblip-30642 83 5 for for SCONJ eblip-30642 83 6 each each DET eblip-30642 83 7 semester semester NOUN eblip-30642 83 8 to to PART eblip-30642 83 9 achieve achieve VERB eblip-30642 83 10 a a DET eblip-30642 83 11 95 95 NUM eblip-30642 83 12 % % NOUN eblip-30642 83 13 confidence confidence NOUN eblip-30642 83 14 level level NOUN eblip-30642 83 15 . . PUNCT eblip-30642 84 1 overall overall ADV eblip-30642 84 2 , , PUNCT eblip-30642 84 3 we we PRON eblip-30642 84 4 selected select VERB eblip-30642 84 5 3,339 3,339 NUM eblip-30642 84 6 chats chat NOUN eblip-30642 84 7 from from ADP eblip-30642 84 8 the the DET eblip-30642 84 9 9 9 NUM eblip-30642 84 10 semesters semester NOUN eblip-30642 84 11 across across ADP eblip-30642 84 12 the the DET eblip-30642 84 13 three three NUM eblip-30642 84 14 - - PUNCT eblip-30642 84 15 year year NOUN eblip-30642 84 16 study study NOUN eblip-30642 84 17 period period NOUN eblip-30642 84 18 . . PUNCT eblip-30642 84 19     SPACE eblip-30642 85 1 variable variable ADJ eblip-30642 85 2 creation creation NOUN eblip-30642 85 3 and and CCONJ eblip-30642 85 4 coding code VERB eblip-30642 85 5     SPACE eblip-30642 85 6 to to PART eblip-30642 85 7 determine determine VERB eblip-30642 85 8 whether whether SCONJ eblip-30642 85 9 each each DET eblip-30642 85 10 chat chat NOUN eblip-30642 85 11 took take VERB eblip-30642 85 12 place place NOUN eblip-30642 85 13 before before ADP eblip-30642 85 14 or or CCONJ eblip-30642 85 15 during during ADP eblip-30642 85 16 the the DET eblip-30642 85 17 pandemic pandemic NOUN eblip-30642 85 18 , , PUNCT eblip-30642 85 19 we we PRON eblip-30642 85 20 created create VERB eblip-30642 85 21 a a DET eblip-30642 85 22 variable variable NOUN eblip-30642 85 23 in in ADP eblip-30642 85 24 the the DET eblip-30642 85 25 metadata metadata NOUN eblip-30642 85 26 spreadsheet spreadsheet NOUN eblip-30642 85 27 to to PART eblip-30642 85 28 record record VERB eblip-30642 85 29 whether whether SCONJ eblip-30642 85 30 the the DET eblip-30642 85 31 chat chat NOUN eblip-30642 85 32 took take VERB eblip-30642 85 33 place place NOUN eblip-30642 85 34 before before ADP eblip-30642 85 35 or or CCONJ eblip-30642 85 36 after after ADP eblip-30642 85 37 the the DET eblip-30642 85 38 world world PROPN eblip-30642 85 39 health health PROPN eblip-30642 85 40 organization organization NOUN eblip-30642 85 41 declared declare VERB eblip-30642 85 42 covid-19 covid-19 PROPN eblip-30642 85 43 a a DET eblip-30642 85 44 pandemic pandemic NOUN eblip-30642 85 45 . . PUNCT eblip-30642 86 1 pre pre ADJ eblip-30642 86 2 - - ADJ eblip-30642 86 3 pandemic pandemic ADJ eblip-30642 86 4 chats chat NOUN eblip-30642 86 5 occurred occur VERB eblip-30642 86 6 on on ADP eblip-30642 86 7 march march PROPN eblip-30642 86 8 10 10 NUM eblip-30642 86 9 , , PUNCT eblip-30642 86 10 2020 2020 NUM eblip-30642 86 11 , , PUNCT eblip-30642 86 12 or or CCONJ eblip-30642 86 13 earlier early ADV eblip-30642 86 14 . . PUNCT eblip-30642 87 1 pandemic pandemic ADJ eblip-30642 87 2 - - PUNCT eblip-30642 87 3 era era NOUN eblip-30642 87 4 chats chat NOUN eblip-30642 87 5 occurred occur VERB eblip-30642 87 6 on on ADP eblip-30642 87 7 or or CCONJ eblip-30642 87 8 after after ADP eblip-30642 87 9 march march PROPN eblip-30642 87 10 11 11 NUM eblip-30642 87 11 , , PUNCT eblip-30642 87 12 2020 2020 NUM eblip-30642 87 13 . . PUNCT eblip-30642 87 14     SPACE eblip-30642 88 1 one one NUM eblip-30642 88 2 team team NOUN eblip-30642 88 3 member member NOUN eblip-30642 88 4 ( ( PUNCT eblip-30642 88 5 kb kb PROPN eblip-30642 88 6 ) ) PUNCT eblip-30642 88 7 hand hand NOUN eblip-30642 88 8 - - PUNCT eblip-30642 88 9 coded code VERB eblip-30642 88 10 two two NUM eblip-30642 88 11 additional additional ADJ eblip-30642 88 12 variables variable NOUN eblip-30642 88 13 by by ADP eblip-30642 88 14 reviewing review VERB eblip-30642 88 15 the the DET eblip-30642 88 16 complete complete ADJ eblip-30642 88 17 transcript transcript NOUN eblip-30642 88 18 of of ADP eblip-30642 88 19 each each DET eblip-30642 88 20 sampled sample VERB eblip-30642 88 21 chat chat NOUN eblip-30642 88 22 : : PUNCT eblip-30642 88 23     SPACE eblip-30642 88 24 1 1 NUM eblip-30642 88 25 . . PUNCT eblip-30642 88 26               SPACE eblip-30642 88 27 user user NOUN eblip-30642 88 28 type type NOUN eblip-30642 88 29 : : PUNCT eblip-30642 88 30 this this DET eblip-30642 88 31 variable variable NOUN eblip-30642 88 32 referred refer VERB eblip-30642 88 33 to to ADP eblip-30642 88 34 the the DET eblip-30642 88 35 user user NOUN eblip-30642 88 36 ’s ’s PART eblip-30642 88 37 status status NOUN eblip-30642 88 38 at at ADP eblip-30642 88 39 the the DET eblip-30642 88 40 university university NOUN eblip-30642 88 41 . . PUNCT eblip-30642 89 1 it it PRON eblip-30642 89 2 was be AUX eblip-30642 89 3 coded code VERB eblip-30642 89 4 based base VERB eblip-30642 89 5 on on ADP eblip-30642 89 6 the the DET eblip-30642 89 7 user user NOUN eblip-30642 89 8 ’s ’s PART eblip-30642 89 9 response response NOUN eblip-30642 89 10 to to ADP eblip-30642 89 11 an an DET eblip-30642 89 12 auto auto NOUN eblip-30642 89 13 - - PUNCT eblip-30642 89 14 generated generate VERB eblip-30642 89 15 prompt prompt NOUN eblip-30642 89 16 at at ADP eblip-30642 89 17 the the DET eblip-30642 89 18 beginning beginning NOUN eblip-30642 89 19 of of ADP eblip-30642 89 20 the the DET eblip-30642 89 21 chat chat NOUN eblip-30642 89 22 requesting request VERB eblip-30642 89 23 that that SCONJ eblip-30642 89 24 they they PRON eblip-30642 89 25 share share VERB eblip-30642 89 26 information information NOUN eblip-30642 89 27 about about ADP eblip-30642 89 28 themself themself PRON eblip-30642 89 29 . . PUNCT eblip-30642 90 1 the the DET eblip-30642 90 2 options option NOUN eblip-30642 90 3 were be AUX eblip-30642 90 4 : : PUNCT eblip-30642 90 5 undergraduate undergraduate NOUN eblip-30642 90 6 student student NOUN eblip-30642 90 7 , , PUNCT eblip-30642 90 8 graduate graduate NOUN eblip-30642 90 9 student student NOUN eblip-30642 90 10 , , PUNCT eblip-30642 90 11 faculty faculty NOUN eblip-30642 90 12 member member NOUN eblip-30642 90 13 , , PUNCT eblip-30642 90 14 staff staff NOUN eblip-30642 90 15 member member NOUN eblip-30642 90 16 , , PUNCT eblip-30642 90 17 alumni alumnus NOUN eblip-30642 90 18 , , PUNCT eblip-30642 90 19 member member NOUN eblip-30642 90 20 of of ADP eblip-30642 90 21 the the DET eblip-30642 90 22 public public NOUN eblip-30642 90 23 , , PUNCT eblip-30642 90 24 or or CCONJ eblip-30642 90 25 other other ADJ eblip-30642 90 26 . . PUNCT eblip-30642 91 1 if if SCONJ eblip-30642 91 2 the the DET eblip-30642 91 3 user user NOUN eblip-30642 91 4 did do AUX eblip-30642 91 5 not not PART eblip-30642 91 6 respond respond VERB eblip-30642 91 7 to to ADP eblip-30642 91 8 the the DET eblip-30642 91 9 prompt prompt NOUN eblip-30642 91 10 , , PUNCT eblip-30642 91 11 their their PRON eblip-30642 91 12 type type NOUN eblip-30642 91 13 was be AUX eblip-30642 91 14 recorded record VERB eblip-30642 91 15 as as ADP eblip-30642 91 16 unknown unknown ADJ eblip-30642 91 17 . . PUNCT eblip-30642 92 1 2 2 X eblip-30642 92 2 . . X eblip-30642 92 3               SPACE eblip-30642 92 4 complaint complaint NOUN eblip-30642 92 5 : : PUNCT eblip-30642 92 6 this this DET eblip-30642 92 7 variable variable NOUN eblip-30642 92 8 recorded record VERB eblip-30642 92 9 whether whether SCONJ eblip-30642 92 10 there there PRON eblip-30642 92 11 was be VERB eblip-30642 92 12 at at ADV eblip-30642 92 13 least least ADV eblip-30642 92 14 one one NUM eblip-30642 92 15 complaint complaint NOUN eblip-30642 92 16 present present ADJ eblip-30642 92 17 within within ADP eblip-30642 92 18 the the DET eblip-30642 92 19 chat chat NOUN eblip-30642 92 20 transcript transcript NOUN eblip-30642 92 21 , , PUNCT eblip-30642 92 22 which which PRON eblip-30642 92 23 we we PRON eblip-30642 92 24 defined define VERB eblip-30642 92 25 as as ADP eblip-30642 92 26 any any DET eblip-30642 92 27 expression expression NOUN eblip-30642 92 28 of of ADP eblip-30642 92 29 grievance grievance NOUN eblip-30642 92 30 , , PUNCT eblip-30642 92 31 dissatisfaction dissatisfaction NOUN eblip-30642 92 32 , , PUNCT eblip-30642 92 33 injustice injustice NOUN eblip-30642 92 34 , , PUNCT eblip-30642 92 35 or or CCONJ eblip-30642 92 36 wrong wrong NOUN eblip-30642 92 37 suffered suffer VERB eblip-30642 92 38 on on ADP eblip-30642 92 39 the the DET eblip-30642 92 40 part part NOUN eblip-30642 92 41 of of ADP eblip-30642 92 42 the the DET eblip-30642 92 43 patron patron NOUN eblip-30642 92 44 . . PUNCT eblip-30642 93 1 this this PRON eblip-30642 93 2 could could AUX eblip-30642 93 3 be be AUX eblip-30642 93 4 any any DET eblip-30642 93 5 statement statement NOUN eblip-30642 93 6 from from ADP eblip-30642 93 7 the the DET eblip-30642 93 8 user user NOUN eblip-30642 93 9 that that PRON eblip-30642 93 10 something something PRON eblip-30642 93 11 had have AUX eblip-30642 93 12 gone go VERB eblip-30642 93 13 wrong wrong ADJ eblip-30642 93 14 , , PUNCT eblip-30642 93 15 was be AUX eblip-30642 93 16 not not PART eblip-30642 93 17 good good ADJ eblip-30642 93 18 enough enough ADV eblip-30642 93 19 , , PUNCT eblip-30642 93 20 was be AUX eblip-30642 93 21 unsatisfactory unsatisfactory ADJ eblip-30642 93 22 , , PUNCT eblip-30642 93 23 or or CCONJ eblip-30642 93 24 was be AUX eblip-30642 93 25 unacceptable unacceptable ADJ eblip-30642 93 26 . . PUNCT eblip-30642 94 1 given give VERB eblip-30642 94 2 the the DET eblip-30642 94 3 subjectivity subjectivity NOUN eblip-30642 94 4 of of ADP eblip-30642 94 5 identifying identify VERB eblip-30642 94 6 complaints complaint NOUN eblip-30642 94 7 , , PUNCT eblip-30642 94 8 we we PRON eblip-30642 94 9 chose choose VERB eblip-30642 94 10 to to PART eblip-30642 94 11 be be AUX eblip-30642 94 12 inclusive inclusive ADJ eblip-30642 94 13 and and CCONJ eblip-30642 94 14 coded code VERB eblip-30642 94 15 problems problem NOUN eblip-30642 94 16 encountered encounter VERB eblip-30642 94 17 by by ADP eblip-30642 94 18 users user NOUN eblip-30642 94 19 as as ADP eblip-30642 94 20 complaints complaint NOUN eblip-30642 94 21 . . PUNCT eblip-30642 94 22         SPACE eblip-30642 95 1 sentiment sentiment NOUN eblip-30642 95 2 analysis analysis NOUN eblip-30642 95 3     SPACE eblip-30642 95 4 we we PRON eblip-30642 95 5 used use VERB eblip-30642 95 6 vader vader NOUN eblip-30642 95 7 ( ( PUNCT eblip-30642 95 8 hutto hutto PROPN eblip-30642 95 9 & & CCONJ eblip-30642 95 10 gilbert gilbert PROPN eblip-30642 95 11 , , PUNCT eblip-30642 95 12 2014 2014 NUM eblip-30642 95 13 ) ) PUNCT eblip-30642 95 14 , , PUNCT eblip-30642 95 15 a a DET eblip-30642 95 16 python python NOUN eblip-30642 95 17 natural natural ADJ eblip-30642 95 18 language language NOUN eblip-30642 95 19 processing processing NOUN eblip-30642 95 20 library library NOUN eblip-30642 95 21 , , PUNCT eblip-30642 95 22 to to PART eblip-30642 95 23 analyze analyze VERB eblip-30642 95 24 the the DET eblip-30642 95 25 chat chat NOUN eblip-30642 95 26 transcripts transcript NOUN eblip-30642 95 27 . . PUNCT eblip-30642 96 1 vader vader NOUN eblip-30642 96 2 is be AUX eblip-30642 96 3 a a DET eblip-30642 96 4 simple simple ADJ eblip-30642 96 5 rule rule NOUN eblip-30642 96 6 - - PUNCT eblip-30642 96 7 based base VERB eblip-30642 96 8 model model NOUN eblip-30642 96 9 for for ADP eblip-30642 96 10 general general ADJ eblip-30642 96 11 sentiment sentiment NOUN eblip-30642 96 12 analysis analysis NOUN eblip-30642 96 13 . . PUNCT eblip-30642 97 1 it it PRON eblip-30642 97 2 can can AUX eblip-30642 97 3 be be AUX eblip-30642 97 4 used use VERB eblip-30642 97 5 for for ADP eblip-30642 97 6 text text NOUN eblip-30642 97 7 across across ADP eblip-30642 97 8 domains domain NOUN eblip-30642 97 9 , , PUNCT eblip-30642 97 10 but but CCONJ eblip-30642 97 11 it it PRON eblip-30642 97 12 performs perform VERB eblip-30642 97 13 especially especially ADV eblip-30642 97 14 well well ADV eblip-30642 97 15 in in ADP eblip-30642 97 16 the the DET eblip-30642 97 17 analysis analysis NOUN eblip-30642 97 18 of of ADP eblip-30642 97 19 social social ADJ eblip-30642 97 20 media medium NOUN eblip-30642 97 21 text text NOUN eblip-30642 97 22 . . PUNCT eblip-30642 98 1 we we PRON eblip-30642 98 2 selected select VERB eblip-30642 98 3 vader vader NOUN eblip-30642 98 4 because because SCONJ eblip-30642 98 5 it it PRON eblip-30642 98 6 is be AUX eblip-30642 98 7 a a DET eblip-30642 98 8 free free ADJ eblip-30642 98 9 and and CCONJ eblip-30642 98 10 open open ADJ eblip-30642 98 11 source source NOUN eblip-30642 98 12 tool tool NOUN eblip-30642 98 13 , , PUNCT eblip-30642 98 14 and and CCONJ eblip-30642 98 15 because because SCONJ eblip-30642 98 16 it it PRON eblip-30642 98 17 is be AUX eblip-30642 98 18 especially especially ADV eblip-30642 98 19 attuned attuned ADJ eblip-30642 98 20 to to ADP eblip-30642 98 21 sentiments sentiment NOUN eblip-30642 98 22 expressed express VERB eblip-30642 98 23 in in ADP eblip-30642 98 24 social social ADJ eblip-30642 98 25 media medium NOUN eblip-30642 98 26 , , PUNCT eblip-30642 98 27 which which PRON eblip-30642 98 28 made make VERB eblip-30642 98 29 it it PRON eblip-30642 98 30 a a DET eblip-30642 98 31 good good ADJ eblip-30642 98 32 fit fit NOUN eblip-30642 98 33 for for ADP eblip-30642 98 34 our our PRON eblip-30642 98 35 corpus corpus NOUN eblip-30642 98 36 of of ADP eblip-30642 98 37 online online ADJ eblip-30642 98 38 chat chat PROPN eblip-30642 98 39 data datum NOUN eblip-30642 98 40 . . PUNCT eblip-30642 98 41     SPACE eblip-30642 99 1 the the DET eblip-30642 99 2 vader vader NOUN eblip-30642 99 3 library library PROPN eblip-30642 99 4 processed process VERB eblip-30642 99 5 a a DET eblip-30642 99 6 .csv .csv ADJ eblip-30642 99 7 file file NOUN eblip-30642 99 8 made make VERB eblip-30642 99 9 up up ADP eblip-30642 99 10 of of ADP eblip-30642 99 11 rows row NOUN eblip-30642 99 12 for for ADP eblip-30642 99 13 each each DET eblip-30642 99 14 chat chat NOUN eblip-30642 99 15 , , PUNCT eblip-30642 99 16 with with ADP eblip-30642 99 17 columns column NOUN eblip-30642 99 18 containing contain VERB eblip-30642 99 19 the the DET eblip-30642 99 20 metadata metadata NOUN eblip-30642 99 21 fields field NOUN eblip-30642 99 22 and and CCONJ eblip-30642 99 23 corresponding corresponding ADJ eblip-30642 99 24 transcript transcript NOUN eblip-30642 99 25 . . PUNCT eblip-30642 100 1 the the DET eblip-30642 100 2 text text NOUN eblip-30642 100 3 within within ADP eblip-30642 100 4 each each DET eblip-30642 100 5 transcript transcript NOUN eblip-30642 100 6 was be AUX eblip-30642 100 7 analyzed analyze VERB eblip-30642 100 8 by by ADP eblip-30642 100 9 parsing parse VERB eblip-30642 100 10 every every DET eblip-30642 100 11 message message NOUN eblip-30642 100 12 within within ADP eblip-30642 100 13 the the DET eblip-30642 100 14 interaction interaction NOUN eblip-30642 100 15 and and CCONJ eblip-30642 100 16 assigning assign VERB eblip-30642 100 17 each each DET eblip-30642 100 18 message message NOUN eblip-30642 100 19 a a DET eblip-30642 100 20 score score NOUN eblip-30642 100 21 . . PUNCT eblip-30642 100 22     SPACE eblip-30642 101 1 the the DET eblip-30642 101 2 toolchain toolchain NOUN eblip-30642 101 3 distinguished distinguish VERB eblip-30642 101 4 whether whether SCONJ eblip-30642 101 5 a a DET eblip-30642 101 6 particular particular ADJ eblip-30642 101 7 message message NOUN eblip-30642 101 8 was be AUX eblip-30642 101 9 sent send VERB eblip-30642 101 10 by by ADP eblip-30642 101 11 the the DET eblip-30642 101 12 user user NOUN eblip-30642 101 13 or or CCONJ eblip-30642 101 14 the the DET eblip-30642 101 15 operator operator NOUN eblip-30642 101 16 through through ADP eblip-30642 101 17 the the DET eblip-30642 101 18 content content NOUN eblip-30642 101 19 of of ADP eblip-30642 101 20 the the DET eblip-30642 101 21 message message NOUN eblip-30642 101 22 in in ADP eblip-30642 101 23 the the DET eblip-30642 101 24 chat chat NOUN eblip-30642 101 25 transcript transcript NOUN eblip-30642 101 26 . . PUNCT eblip-30642 102 1 messages message NOUN eblip-30642 102 2 beginning begin VERB eblip-30642 102 3 with with ADP eblip-30642 102 4 the the DET eblip-30642 102 5 system system NOUN eblip-30642 102 6 - - PUNCT eblip-30642 102 7 generated generate VERB eblip-30642 102 8 operator operator NOUN eblip-30642 102 9 tag tag NOUN eblip-30642 102 10 ( ( PUNCT eblip-30642 102 11 automatically automatically ADV eblip-30642 102 12 included include VERB eblip-30642 102 13 in in ADP eblip-30642 102 14 libraryh3lp libraryh3lp PROPN eblip-30642 102 15 chat chat VERB eblip-30642 102 16 transcripts transcript NOUN eblip-30642 102 17 ) ) PUNCT eblip-30642 102 18 were be AUX eblip-30642 102 19 assumed assume VERB eblip-30642 102 20 to to PART eblip-30642 102 21 be be AUX eblip-30642 102 22 sent send VERB eblip-30642 102 23 from from ADP eblip-30642 102 24 the the DET eblip-30642 102 25 operator operator NOUN eblip-30642 102 26 . . PUNCT eblip-30642 103 1 messages message NOUN eblip-30642 103 2 beginning begin VERB eblip-30642 103 3 with with ADP eblip-30642 103 4 the the DET eblip-30642 103 5 guest guest NOUN eblip-30642 103 6 identification identification NOUN eblip-30642 103 7 string string NOUN eblip-30642 103 8 ( ( PUNCT eblip-30642 103 9 automatically automatically ADV eblip-30642 103 10 assigned assign VERB eblip-30642 103 11 by by ADP eblip-30642 103 12 the the DET eblip-30642 103 13 libraryh3lp libraryh3lp PROPN eblip-30642 103 14 platform platform NOUN eblip-30642 103 15 ) ) PUNCT eblip-30642 103 16 were be AUX eblip-30642 103 17 assumed assume VERB eblip-30642 103 18 to to PART eblip-30642 103 19 be be AUX eblip-30642 103 20 sent send VERB eblip-30642 103 21 from from ADP eblip-30642 103 22 the the DET eblip-30642 103 23 user user NOUN eblip-30642 103 24 . . PUNCT eblip-30642 103 25     SPACE eblip-30642 104 1 the the DET eblip-30642 104 2 toolchain toolchain NOUN eblip-30642 104 3 processed process VERB eblip-30642 104 4 the the DET eblip-30642 104 5 data datum NOUN eblip-30642 104 6 and and CCONJ eblip-30642 104 7 exported export VERB eblip-30642 104 8 a a DET eblip-30642 104 9 .csv .csv ADJ eblip-30642 104 10 spreadsheet spreadsheet NOUN eblip-30642 104 11 with with ADP eblip-30642 104 12 its its PRON eblip-30642 104 13 output output NOUN eblip-30642 104 14 . . PUNCT eblip-30642 105 1 identifying identify VERB eblip-30642 105 2 data datum NOUN eblip-30642 105 3 was be AUX eblip-30642 105 4 automatically automatically ADV eblip-30642 105 5 removed remove VERB eblip-30642 105 6 from from ADP eblip-30642 105 7 the the DET eblip-30642 105 8 spreadsheet spreadsheet NOUN eblip-30642 105 9 by by ADP eblip-30642 105 10 the the DET eblip-30642 105 11 toolchain toolchain NOUN eblip-30642 105 12 , , PUNCT eblip-30642 105 13 including include VERB eblip-30642 105 14 metadata metadata NOUN eblip-30642 105 15 fields field NOUN eblip-30642 105 16 related relate VERB eblip-30642 105 17 to to ADP eblip-30642 105 18 the the DET eblip-30642 105 19 user user NOUN eblip-30642 105 20 and and CCONJ eblip-30642 105 21 operator operator NOUN eblip-30642 105 22 , , PUNCT eblip-30642 105 23 as as ADV eblip-30642 105 24 well well ADV eblip-30642 105 25 as as ADP eblip-30642 105 26 the the DET eblip-30642 105 27 complete complete ADJ eblip-30642 105 28 text text NOUN eblip-30642 105 29 of of ADP eblip-30642 105 30 the the DET eblip-30642 105 31 transcript transcript NOUN eblip-30642 105 32 . . PUNCT eblip-30642 105 33     SPACE eblip-30642 106 1 the the DET eblip-30642 106 2 output output NOUN eblip-30642 106 3 spreadsheet spreadsheet NOUN eblip-30642 106 4 added add VERB eblip-30642 106 5 several several ADJ eblip-30642 106 6 new new ADJ eblip-30642 106 7 fields field NOUN eblip-30642 106 8 for for ADP eblip-30642 106 9 sentiment sentiment NOUN eblip-30642 106 10 score score NOUN eblip-30642 106 11 : : PUNCT eblip-30642 106 12     SPACE eblip-30642 106 13 1 1 NUM eblip-30642 106 14 . . PUNCT eblip-30642 106 15               SPACE eblip-30642 106 16 average average ADJ eblip-30642 106 17 vader vader NOUN eblip-30642 106 18 user user NOUN eblip-30642 106 19 sentiment sentiment NOUN eblip-30642 106 20 score score NOUN eblip-30642 106 21 : : PUNCT eblip-30642 106 22 mean mean ADJ eblip-30642 106 23 sentiment sentiment NOUN eblip-30642 106 24 score score NOUN eblip-30642 106 25 calculated calculate VERB eblip-30642 106 26 by by ADP eblip-30642 106 27 vader vader NOUN eblip-30642 106 28 for for ADP eblip-30642 106 29 all all DET eblip-30642 106 30 messages message NOUN eblip-30642 106 31 sent send VERB eblip-30642 106 32 by by ADP eblip-30642 106 33 the the DET eblip-30642 106 34 user user NOUN eblip-30642 106 35 within within ADP eblip-30642 106 36 the the DET eblip-30642 106 37 chat chat NOUN eblip-30642 106 38 transcript transcript NOUN eblip-30642 106 39 2 2 NUM eblip-30642 106 40 . . PUNCT eblip-30642 106 41               SPACE eblip-30642 106 42 average average ADJ eblip-30642 106 43 vader vader NOUN eblip-30642 106 44 operator operator NOUN eblip-30642 106 45 sentiment sentiment NOUN eblip-30642 106 46 score score NOUN eblip-30642 106 47 : : PUNCT eblip-30642 106 48 mean mean ADJ eblip-30642 106 49 sentiment sentiment NOUN eblip-30642 106 50 score score NOUN eblip-30642 106 51 calculated calculate VERB eblip-30642 106 52 by by ADP eblip-30642 106 53 vader vader NOUN eblip-30642 106 54 for for ADP eblip-30642 106 55 all all DET eblip-30642 106 56 messages message NOUN eblip-30642 106 57 sent send VERB eblip-30642 106 58 by by ADP eblip-30642 106 59 the the DET eblip-30642 106 60 operator operator NOUN eblip-30642 106 61 within within ADP eblip-30642 106 62 the the DET eblip-30642 106 63 chat chat NOUN eblip-30642 106 64 transcript transcript NOUN eblip-30642 106 65 3 3 NUM eblip-30642 106 66 . . PUNCT eblip-30642 106 67               SPACE eblip-30642 106 68 average average ADJ eblip-30642 106 69 vader vader NOUN eblip-30642 106 70 overall overall ADJ eblip-30642 106 71 sentiment sentiment NOUN eblip-30642 106 72 score score NOUN eblip-30642 106 73 : : PUNCT eblip-30642 106 74 calculated calculate VERB eblip-30642 106 75 by by ADP eblip-30642 106 76 the the DET eblip-30642 106 77 researchers researcher NOUN eblip-30642 106 78 , , PUNCT eblip-30642 106 79 the the DET eblip-30642 106 80 mean mean NOUN eblip-30642 106 81 of of ADP eblip-30642 106 82 the the DET eblip-30642 106 83 combined combine VERB eblip-30642 106 84 average average ADJ eblip-30642 106 85 user user NOUN eblip-30642 106 86 and and CCONJ eblip-30642 106 87 operator operator NOUN eblip-30642 106 88 sentiment sentiment NOUN eblip-30642 106 89 scores score NOUN eblip-30642 106 90 , , PUNCT eblip-30642 106 91 reflecting reflect VERB eblip-30642 106 92 the the DET eblip-30642 106 93 overall overall ADJ eblip-30642 106 94 sentiment sentiment NOUN eblip-30642 106 95 across across ADP eblip-30642 106 96 all all DET eblip-30642 106 97 the the DET eblip-30642 106 98 messages message NOUN eblip-30642 106 99 within within ADP eblip-30642 106 100 the the DET eblip-30642 106 101 chat chat NOUN eblip-30642 106 102 transcript transcript NOUN eblip-30642 106 103     SPACE eblip-30642 106 104 the the DET eblip-30642 106 105 toolchain toolchain NOUN eblip-30642 106 106 also also ADV eblip-30642 106 107 processed process VERB eblip-30642 106 108 and and CCONJ eblip-30642 106 109 recorded record VERB eblip-30642 106 110 two two NUM eblip-30642 106 111 additional additional ADJ eblip-30642 106 112 variables variable NOUN eblip-30642 106 113 in in ADP eblip-30642 106 114 the the DET eblip-30642 106 115 output output NOUN eblip-30642 106 116 spreadsheet spreadsheet NOUN eblip-30642 106 117 : : PUNCT eblip-30642 106 118     SPACE eblip-30642 106 119 1 1 NUM eblip-30642 106 120 . . PUNCT eblip-30642 106 121               SPACE eblip-30642 106 122 operator operator NOUN eblip-30642 106 123 type type NOUN eblip-30642 106 124 : : PUNCT eblip-30642 106 125 this this DET eblip-30642 106 126 variable variable NOUN eblip-30642 106 127 referred refer VERB eblip-30642 106 128 to to ADP eblip-30642 106 129 the the DET eblip-30642 106 130 operator operator NOUN eblip-30642 106 131 ’s ’s PART eblip-30642 106 132 position position NOUN eblip-30642 106 133 within within ADP eblip-30642 106 134 the the DET eblip-30642 106 135 library library NOUN eblip-30642 106 136 and and CCONJ eblip-30642 106 137 was be AUX eblip-30642 106 138 determined determine VERB eblip-30642 106 139 based base VERB eblip-30642 106 140 on on ADP eblip-30642 106 141 the the DET eblip-30642 106 142 operator operator NOUN eblip-30642 106 143 username username NOUN eblip-30642 106 144 in in ADP eblip-30642 106 145 the the DET eblip-30642 106 146 chat chat NOUN eblip-30642 106 147 metadata metadata NOUN eblip-30642 106 148 . . PUNCT eblip-30642 107 1 the the DET eblip-30642 107 2 toolchain toolchain NOUN eblip-30642 107 3 looked look VERB eblip-30642 107 4 up up ADP eblip-30642 107 5 the the DET eblip-30642 107 6 username username NOUN eblip-30642 107 7 in in ADP eblip-30642 107 8 a a DET eblip-30642 107 9 spreadsheet spreadsheet NOUN eblip-30642 107 10 containing contain VERB eblip-30642 107 11 each each DET eblip-30642 107 12 active active ADJ eblip-30642 107 13 operator operator NOUN eblip-30642 107 14 ’s ’s PART eblip-30642 107 15 role role NOUN eblip-30642 107 16 at at ADP eblip-30642 107 17 their their PRON eblip-30642 107 18 home home NOUN eblip-30642 107 19 library library NOUN eblip-30642 107 20 and and CCONJ eblip-30642 107 21 recorded record VERB eblip-30642 107 22 the the DET eblip-30642 107 23 response response NOUN eblip-30642 107 24 in in ADP eblip-30642 107 25 a a DET eblip-30642 107 26 new new ADJ eblip-30642 107 27 column column NOUN eblip-30642 107 28 . . PUNCT eblip-30642 108 1 the the DET eblip-30642 108 2 options option NOUN eblip-30642 108 3 were be AUX eblip-30642 108 4 : : PUNCT eblip-30642 108 5 librarian librarian ADJ eblip-30642 108 6 , , PUNCT eblip-30642 108 7 library library ADJ eblip-30642 108 8 technician technician NOUN eblip-30642 108 9 , , PUNCT eblip-30642 108 10 student student NOUN eblip-30642 108 11 employee employee NOUN eblip-30642 108 12 , , PUNCT eblip-30642 108 13 or or CCONJ eblip-30642 108 14 unknown unknown ADJ eblip-30642 108 15 . . PUNCT eblip-30642 109 1 in in ADP eblip-30642 109 2 the the DET eblip-30642 109 3 ask ask NOUN eblip-30642 109 4 a a DET eblip-30642 109 5 librarian librarian ADJ eblip-30642 109 6 context context NOUN eblip-30642 109 7 , , PUNCT eblip-30642 109 8 librarians librarian NOUN eblip-30642 109 9 have have VERB eblip-30642 109 10 graduate graduate NOUN eblip-30642 109 11 degrees degree NOUN eblip-30642 109 12 in in ADP eblip-30642 109 13 library library NOUN eblip-30642 109 14 or or CCONJ eblip-30642 109 15 information information NOUN eblip-30642 109 16 science science NOUN eblip-30642 109 17 , , PUNCT eblip-30642 109 18 technicians technician NOUN eblip-30642 109 19 have have VERB eblip-30642 109 20 a a DET eblip-30642 109 21 college college NOUN eblip-30642 109 22 diploma diploma NOUN eblip-30642 109 23 for for ADP eblip-30642 109 24 library library NOUN eblip-30642 109 25 and and CCONJ eblip-30642 109 26 information information NOUN eblip-30642 109 27 technicians technician NOUN eblip-30642 109 28 ( ( PUNCT eblip-30642 109 29 some some PRON eblip-30642 109 30 may may AUX eblip-30642 109 31 also also ADV eblip-30642 109 32 have have VERB eblip-30642 109 33 an an DET eblip-30642 109 34 advanced advanced ADJ eblip-30642 109 35 degree degree NOUN eblip-30642 109 36 in in ADP eblip-30642 109 37 lis li NOUN eblip-30642 109 38 ) ) PUNCT eblip-30642 109 39 , , PUNCT eblip-30642 109 40 and and CCONJ eblip-30642 109 41 student student NOUN eblip-30642 109 42 employees employee NOUN eblip-30642 109 43 are be AUX eblip-30642 109 44 graduate graduate ADJ eblip-30642 109 45 students student NOUN eblip-30642 109 46 enrolled enrol VERB eblip-30642 109 47 in in ADP eblip-30642 109 48 a a DET eblip-30642 109 49 library library NOUN eblip-30642 109 50 or or CCONJ eblip-30642 109 51 information information NOUN eblip-30642 109 52 science science NOUN eblip-30642 109 53 program program NOUN eblip-30642 109 54 who who PRON eblip-30642 109 55 have have AUX eblip-30642 109 56 received receive VERB eblip-30642 109 57 reference reference NOUN eblip-30642 109 58 training training NOUN eblip-30642 109 59 . . PUNCT eblip-30642 110 1 2 2 X eblip-30642 110 2 . . X eblip-30642 110 3               SPACE eblip-30642 110 4 affiliation affiliation NOUN eblip-30642 110 5 mismatch mismatch NOUN eblip-30642 110 6 : : PUNCT eblip-30642 110 7 this this DET eblip-30642 110 8 variable variable NOUN eblip-30642 110 9 recorded record VERB eblip-30642 110 10 whether whether SCONJ eblip-30642 110 11 the the DET eblip-30642 110 12 user user NOUN eblip-30642 110 13 and and CCONJ eblip-30642 110 14 operator operator NOUN eblip-30642 110 15 were be AUX eblip-30642 110 16 affiliated affiliate VERB eblip-30642 110 17 with with ADP eblip-30642 110 18 the the DET eblip-30642 110 19 same same ADJ eblip-30642 110 20 institution institution NOUN eblip-30642 110 21 . . PUNCT eblip-30642 111 1 the the DET eblip-30642 111 2 toolchain toolchain NOUN eblip-30642 111 3 compared compare VERB eblip-30642 111 4 the the DET eblip-30642 111 5 queue queue NOUN eblip-30642 111 6 through through ADP eblip-30642 111 7 which which PRON eblip-30642 111 8 the the DET eblip-30642 111 9 chat chat NOUN eblip-30642 111 10 was be AUX eblip-30642 111 11 submitted submit VERB eblip-30642 111 12 ( ( PUNCT eblip-30642 111 13 the the DET eblip-30642 111 14 user user NOUN eblip-30642 111 15 ’s ’s PART eblip-30642 111 16 university university NOUN eblip-30642 111 17 ) ) PUNCT eblip-30642 111 18 and and CCONJ eblip-30642 111 19 the the DET eblip-30642 111 20 operator operator NOUN eblip-30642 111 21 ’s ’s PART eblip-30642 111 22 username username NOUN eblip-30642 111 23 ( ( PUNCT eblip-30642 111 24 which which PRON eblip-30642 111 25 includes include VERB eblip-30642 111 26 a a DET eblip-30642 111 27 suffix suffix NOUN eblip-30642 111 28 for for ADP eblip-30642 111 29 their their PRON eblip-30642 111 30 university university NOUN eblip-30642 111 31 ) ) PUNCT eblip-30642 111 32 in in ADP eblip-30642 111 33 the the DET eblip-30642 111 34 chat chat NOUN eblip-30642 111 35 metadata metadata NOUN eblip-30642 111 36 . . PUNCT eblip-30642 112 1 if if SCONJ eblip-30642 112 2 they they PRON eblip-30642 112 3 were be AUX eblip-30642 112 4 affiliated affiliate VERB eblip-30642 112 5 with with ADP eblip-30642 112 6 the the DET eblip-30642 112 7 same same ADJ eblip-30642 112 8 institution institution NOUN eblip-30642 112 9 , , PUNCT eblip-30642 112 10 the the DET eblip-30642 112 11 chat chat NOUN eblip-30642 112 12 was be AUX eblip-30642 112 13 recorded record VERB eblip-30642 112 14 as as ADP eblip-30642 112 15 an an DET eblip-30642 112 16 affiliation affiliation NOUN eblip-30642 112 17 match match NOUN eblip-30642 112 18 . . PUNCT eblip-30642 113 1 if if SCONJ eblip-30642 113 2 they they PRON eblip-30642 113 3 were be AUX eblip-30642 113 4 not not PART eblip-30642 113 5 , , PUNCT eblip-30642 113 6 it it PRON eblip-30642 113 7 was be AUX eblip-30642 113 8 recorded record VERB eblip-30642 113 9 as as ADP eblip-30642 113 10 an an DET eblip-30642 113 11 affiliation affiliation NOUN eblip-30642 113 12 mismatch mismatch NOUN eblip-30642 113 13 . . PUNCT eblip-30642 113 14     SPACE eblip-30642 113 15 data datum NOUN eblip-30642 113 16 compilation compilation NOUN eblip-30642 113 17 and and CCONJ eblip-30642 113 18 data datum NOUN eblip-30642 113 19 analysis analysis NOUN eblip-30642 113 20     SPACE eblip-30642 113 21 we we PRON eblip-30642 113 22 merged merge VERB eblip-30642 113 23 the the DET eblip-30642 113 24 spreadsheets spreadsheet NOUN eblip-30642 113 25 containing contain VERB eblip-30642 113 26 the the DET eblip-30642 113 27 chat chat PROPN eblip-30642 113 28 metadata metadata NOUN eblip-30642 113 29 , , PUNCT eblip-30642 113 30 the the DET eblip-30642 113 31 constructed construct VERB eblip-30642 113 32 and and CCONJ eblip-30642 113 33 hand hand NOUN eblip-30642 113 34 - - PUNCT eblip-30642 113 35 coded code VERB eblip-30642 113 36 variables variable NOUN eblip-30642 113 37 , , PUNCT eblip-30642 113 38 and and CCONJ eblip-30642 113 39 the the DET eblip-30642 113 40 vader vader NOUN eblip-30642 113 41 output output NOUN eblip-30642 113 42 into into ADP eblip-30642 113 43 a a DET eblip-30642 113 44 single single ADJ eblip-30642 113 45 spreadsheet spreadsheet NOUN eblip-30642 113 46 based base VERB eblip-30642 113 47 on on ADP eblip-30642 113 48 unique unique ADJ eblip-30642 113 49 chat chat NOUN eblip-30642 113 50 i i PRON eblip-30642 113 51 d. d. PROPN eblip-30642 113 52     SPACE eblip-30642 113 53 in in ADP eblip-30642 113 54 ibm ibm PROPN eblip-30642 113 55 spss spss PROPN eblip-30642 113 56 statistics statistic NOUN eblip-30642 113 57 , , PUNCT eblip-30642 113 58 we we PRON eblip-30642 113 59 generated generate VERB eblip-30642 113 60 descriptive descriptive ADJ eblip-30642 113 61 statistics statistic NOUN eblip-30642 113 62 and and CCONJ eblip-30642 113 63 tested test VERB eblip-30642 113 64 the the DET eblip-30642 113 65 significance significance NOUN eblip-30642 113 66 of of ADP eblip-30642 113 67 the the DET eblip-30642 113 68 relationships relationship NOUN eblip-30642 113 69 between between ADP eblip-30642 113 70 variables variable NOUN eblip-30642 113 71 and and CCONJ eblip-30642 113 72 sentiment sentiment NOUN eblip-30642 113 73 score score NOUN eblip-30642 113 74 using use VERB eblip-30642 113 75 two two NUM eblip-30642 113 76 - - PUNCT eblip-30642 113 77 sample sample NOUN eblip-30642 113 78 t t NOUN eblip-30642 113 79 - - PUNCT eblip-30642 113 80 tests test NOUN eblip-30642 113 81 and and CCONJ eblip-30642 113 82 analysis analysis NOUN eblip-30642 113 83 of of ADP eblip-30642 113 84 variance variance NOUN eblip-30642 113 85 ( ( PUNCT eblip-30642 113 86 anova anova PROPN eblip-30642 113 87 ) ) PUNCT eblip-30642 113 88 . . PUNCT eblip-30642 114 1 a a DET eblip-30642 114 2 two two NUM eblip-30642 114 3 - - PUNCT eblip-30642 114 4 samples sample NOUN eblip-30642 114 5 t t NOUN eblip-30642 114 6 - - PUNCT eblip-30642 114 7 test test NOUN eblip-30642 114 8 compares compare VERB eblip-30642 114 9 the the DET eblip-30642 114 10 means mean NOUN eblip-30642 114 11 of of ADP eblip-30642 114 12 two two NUM eblip-30642 114 13 groups group NOUN eblip-30642 114 14 to to PART eblip-30642 114 15 determine determine VERB eblip-30642 114 16 whether whether SCONJ eblip-30642 114 17 the the DET eblip-30642 114 18 associated associated ADJ eblip-30642 114 19 population population NOUN eblip-30642 114 20 means mean VERB eblip-30642 114 21 are be AUX eblip-30642 114 22 significantly significantly ADV eblip-30642 114 23 different different ADJ eblip-30642 114 24 . . PUNCT eblip-30642 115 1 anova anova PROPN eblip-30642 115 2 is be AUX eblip-30642 115 3 a a DET eblip-30642 115 4 statistical statistical ADJ eblip-30642 115 5 test test NOUN eblip-30642 115 6 used use VERB eblip-30642 115 7 to to PART eblip-30642 115 8 determine determine VERB eblip-30642 115 9 whether whether SCONJ eblip-30642 115 10 there there PRON eblip-30642 115 11 is be VERB eblip-30642 115 12 a a DET eblip-30642 115 13 significant significant ADJ eblip-30642 115 14 difference difference NOUN eblip-30642 115 15 in in ADP eblip-30642 115 16 the the DET eblip-30642 115 17 means mean NOUN eblip-30642 115 18 of of ADP eblip-30642 115 19 more more ADJ eblip-30642 115 20 than than ADP eblip-30642 115 21 two two NUM eblip-30642 115 22 groups group NOUN eblip-30642 115 23 . . PUNCT eblip-30642 115 24     SPACE eblip-30642 116 1 when when SCONJ eblip-30642 116 2 interpreting interpreting NOUN eblip-30642 116 3 results result NOUN eblip-30642 116 4 , , PUNCT eblip-30642 116 5 we we PRON eblip-30642 116 6 used use VERB eblip-30642 116 7 typical typical ADJ eblip-30642 116 8 threshold threshold NOUN eblip-30642 116 9 values value NOUN eblip-30642 116 10 for for ADP eblip-30642 116 11 vader vader NOUN eblip-30642 116 12 to to PART eblip-30642 116 13 determine determine VERB eblip-30642 116 14 if if SCONJ eblip-30642 116 15 sentiment sentiment NOUN eblip-30642 116 16 scores score NOUN eblip-30642 116 17 were be AUX eblip-30642 116 18 positive positive ADJ eblip-30642 116 19 , , PUNCT eblip-30642 116 20 neutral neutral ADJ eblip-30642 116 21 , , PUNCT eblip-30642 116 22 or or CCONJ eblip-30642 116 23 negative negative ADJ eblip-30642 116 24 ( ( PUNCT eblip-30642 116 25 hutto hutto NOUN eblip-30642 116 26 , , PUNCT eblip-30642 116 27 2014 2014 NUM eblip-30642 116 28 ): ): PUNCT eblip-30642 116 29     SPACE eblip-30642 116 30 1 1 NUM eblip-30642 116 31 . . PUNCT eblip-30642 116 32               SPACE eblip-30642 116 33 positive positive ADJ eblip-30642 116 34 sentiment sentiment NOUN eblip-30642 116 35 : : PUNCT eblip-30642 116 36 > > PUNCT eblip-30642 116 37 = = SYM eblip-30642 116 38 0.05 0.05 NUM eblip-30642 116 39 2 2 NUM eblip-30642 116 40 . . PUNCT eblip-30642 116 41               SPACE eblip-30642 116 42 neutral neutral ADJ eblip-30642 116 43 sentiment sentiment NOUN eblip-30642 116 44 : : PUNCT eblip-30642 116 45 < < X eblip-30642 116 46 0.05 0.05 NUM eblip-30642 116 47 and and CCONJ eblip-30642 116 48 > > X eblip-30642 116 49 -0.05 -0.05 NUM eblip-30642 116 50 3 3 NUM eblip-30642 116 51 . . PUNCT eblip-30642 116 52               SPACE eblip-30642 116 53 negative negative ADJ eblip-30642 116 54 sentiment sentiment NOUN eblip-30642 116 55 : : PUNCT eblip-30642 116 56 < < X eblip-30642 116 57 = = X eblip-30642 116 58 -0.05 -0.05 ADJ eblip-30642 116 59     SPACE eblip-30642 116 60 results result VERB eblip-30642 116 61     SPACE eblip-30642 116 62 average average ADJ eblip-30642 116 63 sentiment sentiment NOUN eblip-30642 116 64 scores score VERB eblip-30642 116 65     SPACE eblip-30642 116 66 the the DET eblip-30642 116 67 mean mean ADJ eblip-30642 116 68 overall overall ADJ eblip-30642 116 69 vader vader NOUN eblip-30642 116 70 sentiment sentiment NOUN eblip-30642 116 71 score score VERB eblip-30642 116 72 on on ADP eblip-30642 116 73 ask ask VERB eblip-30642 116 74 a a DET eblip-30642 116 75 librarian librarian NOUN eblip-30642 116 76 between between ADP eblip-30642 116 77 2019 2019 NUM eblip-30642 116 78 to to ADP eblip-30642 116 79 2021 2021 NUM eblip-30642 116 80 was be AUX eblip-30642 116 81 positive positive ADJ eblip-30642 116 82 , , PUNCT eblip-30642 116 83 m m VERB eblip-30642 116 84 = = NOUN eblip-30642 116 85 0.213 0.213 NUM eblip-30642 116 86 . . PUNCT eblip-30642 117 1 average average ADJ eblip-30642 117 2 sentiment sentiment NOUN eblip-30642 117 3 was be AUX eblip-30642 117 4 higher high ADJ eblip-30642 117 5 for for ADP eblip-30642 117 6 operators operator NOUN eblip-30642 117 7 than than ADP eblip-30642 117 8 users user NOUN eblip-30642 117 9 ( ( PUNCT eblip-30642 117 10 see see VERB eblip-30642 117 11 table table NOUN eblip-30642 117 12 1 1 NUM eblip-30642 117 13 ) ) PUNCT eblip-30642 117 14 . . PUNCT eblip-30642 117 15     SPACE eblip-30642 118 1 table table NOUN eblip-30642 118 2 1 1 NUM eblip-30642 118 3 average average ADJ eblip-30642 118 4 sentiment sentiment NOUN eblip-30642 118 5 scores score VERB eblip-30642 118 6 on on ADP eblip-30642 118 7 ask ask VERB eblip-30642 118 8 a a DET eblip-30642 118 9 librarian librarian NOUN eblip-30642 118 10 , , PUNCT eblip-30642 118 11 2019 2019 NUM eblip-30642 118 12 to to ADP eblip-30642 118 13 2021 2021 NUM eblip-30642 118 14     SPACE eblip-30642 118 15 sentiment sentiment NOUN eblip-30642 118 16 score score NOUN eblip-30642 118 17 m m NOUN eblip-30642 118 18 sd sd NOUN eblip-30642 118 19 average average ADJ eblip-30642 118 20 overall overall ADJ eblip-30642 118 21 0.213 0.213 NUM eblip-30642 118 22 0.120 0.120 NUM eblip-30642 118 23 average average ADJ eblip-30642 118 24 operator operator NOUN eblip-30642 118 25 0.236 0.236 NUM eblip-30642 118 26 0.175 0.175 NUM eblip-30642 118 27 average average ADJ eblip-30642 118 28 user user NOUN eblip-30642 118 29 0.195 0.195 NUM eblip-30642 118 30 0.150 0.150 NUM eblip-30642 118 31         SPACE eblip-30642 118 32 association association NOUN eblip-30642 118 33 between between ADP eblip-30642 118 34 user user NOUN eblip-30642 118 35 and and CCONJ eblip-30642 118 36 operator operator NOUN eblip-30642 118 37 type type NOUN eblip-30642 118 38 and and CCONJ eblip-30642 118 39 sentiment sentiment NOUN eblip-30642 118 40 score score VERB eblip-30642 118 41     SPACE eblip-30642 118 42 an an DET eblip-30642 118 43 anova anova PROPN eblip-30642 118 44 test test NOUN eblip-30642 118 45 showed show VERB eblip-30642 118 46 that that SCONJ eblip-30642 118 47 user user NOUN eblip-30642 118 48 type type NOUN eblip-30642 118 49 was be AUX eblip-30642 118 50 not not PART eblip-30642 118 51 significantly significantly ADV eblip-30642 118 52 associated associate VERB eblip-30642 118 53 with with ADP eblip-30642 118 54 average average ADJ eblip-30642 118 55 overall overall ADJ eblip-30642 118 56 sentiment sentiment NOUN eblip-30642 118 57 scores score NOUN eblip-30642 118 58 ( ( PUNCT eblip-30642 118 59 p p NOUN eblip-30642 118 60 = = NOUN eblip-30642 118 61 .498 .498 NUM eblip-30642 118 62 ) ) PUNCT eblip-30642 118 63 . . PUNCT eblip-30642 119 1 user user NOUN eblip-30642 119 2 type type NOUN eblip-30642 119 3 approached approach VERB eblip-30642 119 4 but but CCONJ eblip-30642 119 5 did do AUX eblip-30642 119 6 not not PART eblip-30642 119 7 meet meet VERB eblip-30642 119 8 significance significance NOUN eblip-30642 119 9 for for ADP eblip-30642 119 10 average average ADJ eblip-30642 119 11 user user NOUN eblip-30642 119 12 sentiment sentiment NOUN eblip-30642 119 13 scores score NOUN eblip-30642 119 14 ( ( PUNCT eblip-30642 119 15 p p X eblip-30642 119 16 = = NOUN eblip-30642 119 17 .059 .059 NUM eblip-30642 119 18 ) ) PUNCT eblip-30642 119 19 and and CCONJ eblip-30642 119 20 for for ADP eblip-30642 119 21 average average ADJ eblip-30642 119 22 operator operator NOUN eblip-30642 119 23 sentiment sentiment NOUN eblip-30642 119 24 scores score NOUN eblip-30642 119 25 ( ( PUNCT eblip-30642 119 26 p p X eblip-30642 119 27 = = NOUN eblip-30642 119 28 0.06 0.06 NUM eblip-30642 119 29 ) ) PUNCT eblip-30642 119 30 . . PUNCT eblip-30642 120 1 for for ADP eblip-30642 120 2 details detail NOUN eblip-30642 120 3 , , PUNCT eblip-30642 120 4 see see VERB eblip-30642 120 5 table table NOUN eblip-30642 120 6 2 2 NUM eblip-30642 120 7 . . PUNCT eblip-30642 120 8     SPACE eblip-30642 120 9 table table NOUN eblip-30642 120 10 2 2 NUM eblip-30642 120 11 avova avova NOUN eblip-30642 120 12 for for ADP eblip-30642 120 13 sentiment sentiment NOUN eblip-30642 120 14 score score NOUN eblip-30642 120 15 and and CCONJ eblip-30642 120 16 user user NOUN eblip-30642 120 17 type type NOUN eblip-30642 120 18     SPACE eblip-30642 120 19 sentiment sentiment NOUN eblip-30642 120 20 score score NOUN eblip-30642 120 21 undergrad undergrad NOUN eblip-30642 120 22 graduate graduate NOUN eblip-30642 120 23 faculty faculty NOUN eblip-30642 120 24 staff staff NOUN eblip-30642 120 25 member member NOUN eblip-30642 120 26 of of ADP eblip-30642 120 27 public public ADJ eblip-30642 120 28 alumni alumnus NOUN eblip-30642 120 29 unknown unknown ADJ eblip-30642 120 30 other other ADJ eblip-30642 120 31 df df PROPN eblip-30642 120 32 f f PROPN eblip-30642 120 33     SPACE eblip-30642 120 34 m m PROPN eblip-30642 120 35 sd sd ADP eblip-30642 120 36 m m VERB eblip-30642 120 37 sd sd ADP eblip-30642 120 38 m m PROPN eblip-30642 120 39 sd sd ADP eblip-30642 120 40 m m PROPN eblip-30642 120 41 sd sd ADP eblip-30642 120 42 m m PROPN eblip-30642 120 43 sd sd ADP eblip-30642 120 44 m m PROPN eblip-30642 120 45 sd sd ADP eblip-30642 120 46 m m VERB eblip-30642 120 47 sd sd ADP eblip-30642 120 48 m m PROPN eblip-30642 120 49 sd sd NOUN eblip-30642 120 50         SPACE eblip-30642 120 51 average average ADJ eblip-30642 120 52 overall overall NOUN eblip-30642 120 53 0.215 0.215 NUM eblip-30642 120 54 0.115 0.115 NUM eblip-30642 120 55 0.213 0.213 NUM eblip-30642 120 56 0.107 0.107 NUM eblip-30642 120 57 0.212 0.212 NUM eblip-30642 120 58 0.126 0.126 NUM eblip-30642 120 59 0.195 0.195 NUM eblip-30642 120 60 0.113 0.113 NUM eblip-30642 120 61 0.234 0.234 NUM eblip-30642 120 62 0.129 0.129 NUM eblip-30642 120 63 0.199 0.199 NUM eblip-30642 120 64 0.099 0.099 NUM eblip-30642 120 65 0.213 0.213 NUM eblip-30642 120 66 0.132 0.132 NUM eblip-30642 120 67 0.208 0.208 NUM eblip-30642 120 68 0.122 0.122 NUM eblip-30642 120 69 7 7 NUM eblip-30642 120 70 , , PUNCT eblip-30642 120 71 2832 2832 NUM eblip-30642 120 72 0.909 0.909 NUM eblip-30642 120 73 average average ADJ eblip-30642 120 74 operator operator NOUN eblip-30642 120 75 0.241 0.241 NUM eblip-30642 120 76 0.163 0.163 NUM eblip-30642 120 77 0.23 0.23 NUM eblip-30642 120 78 0.15 0.15 NUM eblip-30642 120 79 0.237 0.237 NUM eblip-30642 120 80 0.174 0.174 NUM eblip-30642 120 81 0.17 0.17 NUM eblip-30642 120 82 0.145 0.145 NUM eblip-30642 120 83 0.233 0.233 NUM eblip-30642 120 84 0.188 0.188 NUM eblip-30642 120 85 0.21 0.21 NUM eblip-30642 120 86 0.16 0.16 NUM eblip-30642 120 87 0.242 0.242 NUM eblip-30642 120 88 0.198 0.198 NUM eblip-30642 120 89 0.233 0.233 NUM eblip-30642 120 90 0.156 0.156 NUM eblip-30642 120 91 7 7 NUM eblip-30642 120 92 , , PUNCT eblip-30642 120 93 3086 3086 NUM eblip-30642 120 94 1.934 1.934 NUM eblip-30642 120 95 average average ADJ eblip-30642 120 96 user user NOUN eblip-30642 120 97 0.193 0.193 NUM eblip-30642 120 98 0.138 0.138 NUM eblip-30642 120 99 0.199 0.199 NUM eblip-30642 120 100 0.134 0.134 NUM eblip-30642 120 101 0.191 0.191 NUM eblip-30642 120 102 0.145 0.145 NUM eblip-30642 120 103 0.229 0.229 NUM eblip-30642 120 104 0.147 0.147 NUM eblip-30642 120 105 0.235 0.235 NUM eblip-30642 120 106 0.148 0.148 NUM eblip-30642 120 107 0.2 0.2 NUM eblip-30642 120 108 0.132 0.132 NUM eblip-30642 120 109 0.189 0.189 NUM eblip-30642 120 110 0.17 0.17 NUM eblip-30642 120 111 0.195 0.195 NUM eblip-30642 120 112 0.16 0.16 NUM eblip-30642 120 113 7 7 NUM eblip-30642 120 114 , , PUNCT eblip-30642 120 115 3072 3072 NUM eblip-30642 120 116 1.944 1.944 NUM eblip-30642 120 117     SPACE eblip-30642 120 118 an an DET eblip-30642 120 119 anova anova PROPN eblip-30642 120 120 test test NOUN eblip-30642 120 121 determined determine VERB eblip-30642 120 122 that that SCONJ eblip-30642 120 123 operator operator NOUN eblip-30642 120 124 type type NOUN eblip-30642 120 125 was be AUX eblip-30642 120 126 significantly significantly ADV eblip-30642 120 127 associated associate VERB eblip-30642 120 128 with with ADP eblip-30642 120 129 overall overall ADJ eblip-30642 120 130 average average ADJ eblip-30642 120 131 sentiment sentiment NOUN eblip-30642 120 132 scores score NOUN eblip-30642 120 133 ( ( PUNCT eblip-30642 120 134 p p X eblip-30642 120 135 < < X eblip-30642 120 136 .001 .001 NUM eblip-30642 120 137 ) ) PUNCT eblip-30642 120 138 . . PUNCT eblip-30642 121 1 mean mean ADJ eblip-30642 121 2 sentiment sentiment NOUN eblip-30642 121 3 was be AUX eblip-30642 121 4 lowest low ADJ eblip-30642 121 5 among among ADP eblip-30642 121 6 the the DET eblip-30642 121 7 library library ADJ eblip-30642 121 8 technician technician ADJ eblip-30642 121 9 group group NOUN eblip-30642 121 10 and and CCONJ eblip-30642 121 11 highest high ADJ eblip-30642 121 12 among among ADP eblip-30642 121 13 the the DET eblip-30642 121 14 student student NOUN eblip-30642 121 15 employee employee NOUN eblip-30642 121 16 operator operator NOUN eblip-30642 121 17 group group NOUN eblip-30642 121 18 . . PUNCT eblip-30642 122 1 operator operator NOUN eblip-30642 122 2 type type NOUN eblip-30642 122 3 was be AUX eblip-30642 122 4 not not PART eblip-30642 122 5 significantly significantly ADV eblip-30642 122 6 associated associate VERB eblip-30642 122 7 with with ADP eblip-30642 122 8 average average ADJ eblip-30642 122 9 user user NOUN eblip-30642 122 10 sentiment sentiment NOUN eblip-30642 122 11 scores score NOUN eblip-30642 122 12 ( ( PUNCT eblip-30642 122 13 p p X eblip-30642 122 14 = = PUNCT eblip-30642 122 15 .972 .972 NUM eblip-30642 122 16 ) ) PUNCT eblip-30642 122 17 , , PUNCT eblip-30642 122 18 but but CCONJ eblip-30642 122 19 it it PRON eblip-30642 122 20 was be AUX eblip-30642 122 21 significantly significantly ADV eblip-30642 122 22 related relate VERB eblip-30642 122 23 to to ADP eblip-30642 122 24 average average ADJ eblip-30642 122 25 operator operator NOUN eblip-30642 122 26 sentiment sentiment NOUN eblip-30642 122 27 scores score NOUN eblip-30642 122 28 ( ( PUNCT eblip-30642 122 29 p p X eblip-30642 122 30 < < X eblip-30642 122 31 .001 .001 NUM eblip-30642 122 32 ) ) PUNCT eblip-30642 122 33 . . PUNCT eblip-30642 123 1 mean mean ADJ eblip-30642 123 2 operator operator NOUN eblip-30642 123 3 sentiment sentiment NOUN eblip-30642 123 4 scores score NOUN eblip-30642 123 5 were be AUX eblip-30642 123 6 lowest low ADJ eblip-30642 123 7 among among ADP eblip-30642 123 8 library library ADJ eblip-30642 123 9 technicians technician NOUN eblip-30642 123 10 and and CCONJ eblip-30642 123 11 highest high ADJ eblip-30642 123 12 among among ADP eblip-30642 123 13 the the DET eblip-30642 123 14 student student NOUN eblip-30642 123 15 employee employee NOUN eblip-30642 123 16 group group NOUN eblip-30642 123 17 . . PUNCT eblip-30642 124 1 for for ADP eblip-30642 124 2 details detail NOUN eblip-30642 124 3 , , PUNCT eblip-30642 124 4 see see VERB eblip-30642 124 5 table table NOUN eblip-30642 124 6 3 3 NUM eblip-30642 124 7 . . PUNCT eblip-30642 124 8     SPACE eblip-30642 124 9 table table NOUN eblip-30642 124 10 3 3 NUM eblip-30642 124 11 avova avova NOUN eblip-30642 124 12 for for ADP eblip-30642 124 13 sentiment sentiment NOUN eblip-30642 124 14 score score NOUN eblip-30642 124 15 and and CCONJ eblip-30642 124 16 operator operator NOUN eblip-30642 124 17 type type NOUN eblip-30642 124 18     SPACE eblip-30642 124 19 sentiment sentiment NOUN eblip-30642 124 20 score score NOUN eblip-30642 124 21 librarian librarian PROPN eblip-30642 124 22 library library PROPN eblip-30642 124 23 technician technician ADJ eblip-30642 124 24 student student NOUN eblip-30642 124 25 employee employee NOUN eblip-30642 124 26 unknown unknown ADJ eblip-30642 124 27 df df PROPN eblip-30642 124 28 f f PROPN eblip-30642 124 29     SPACE eblip-30642 124 30 m m PROPN eblip-30642 124 31 sd sd ADP eblip-30642 124 32 m m VERB eblip-30642 124 33 sd sd ADP eblip-30642 124 34 m m VERB eblip-30642 124 35 sd sd ADP eblip-30642 124 36 m m PROPN eblip-30642 124 37 sd sd NOUN eblip-30642 124 38         SPACE eblip-30642 124 39 average average ADJ eblip-30642 124 40 overall overall ADJ eblip-30642 124 41 0.208 0.208 NUM eblip-30642 124 42 0.119 0.119 NUM eblip-30642 124 43 0.2 0.2 NUM eblip-30642 124 44 0.119 0.119 NUM eblip-30642 124 45 0.232 0.232 NUM eblip-30642 124 46 0.121 0.121 NUM eblip-30642 124 47 n n CCONJ eblip-30642 124 48 / / SYM eblip-30642 124 49 a a DET eblip-30642 124 50 n n CCONJ eblip-30642 124 51 / / SYM eblip-30642 124 52 a a DET eblip-30642 124 53 2 2 NUM eblip-30642 124 54 , , PUNCT eblip-30642 124 55 2837 2837 NUM eblip-30642 124 56 18.299 18.299 NUM eblip-30642 124 57 * * PUNCT eblip-30642 124 58 * * PUNCT eblip-30642 124 59 * * PUNCT eblip-30642 124 60 average average ADJ eblip-30642 124 61 operator operator NOUN eblip-30642 124 62 0.217 0.217 NUM eblip-30642 124 63 0.166 0.166 NUM eblip-30642 124 64 0.208 0.208 NUM eblip-30642 124 65 0.157 0.157 NUM eblip-30642 124 66 0.268 0.268 NUM eblip-30642 124 67 0.158 0.158 NUM eblip-30642 124 68 0.284 0.284 NUM eblip-30642 124 69 0.279 0.279 NUM eblip-30642 124 70 3 3 NUM eblip-30642 124 71 , , PUNCT eblip-30642 124 72 3090 3090 NUM eblip-30642 124 73 29.957 29.957 NUM eblip-30642 124 74 * * PUNCT eblip-30642 124 75 * * PUNCT eblip-30642 124 76 * * PUNCT eblip-30642 124 77 average average ADJ eblip-30642 124 78 user user NOUN eblip-30642 124 79 0.196 0.196 NUM eblip-30642 124 80 0.140 0.140 NUM eblip-30642 124 81 0.195 0.195 NUM eblip-30642 124 82 0.153 0.153 NUM eblip-30642 124 83 0.196 0.196 NUM eblip-30642 124 84 0.156 0.156 NUM eblip-30642 124 85 n n CCONJ eblip-30642 124 86 / / SYM eblip-30642 124 87 a a DET eblip-30642 124 88 n n CCONJ eblip-30642 124 89 / / SYM eblip-30642 124 90 a a DET eblip-30642 124 91 2 2 NUM eblip-30642 124 92 , , PUNCT eblip-30642 124 93 3077 3077 NUM eblip-30642 124 94 0.028 0.028 NUM eblip-30642 124 95     SPACE eblip-30642 124 96 * * PUNCT eblip-30642 125 1 * * PUNCT eblip-30642 125 2 * * PUNCT eblip-30642 125 3 p p X eblip-30642 125 4 < < X eblip-30642 125 5 0.001 0.001 NUM eblip-30642 125 6     SPACE eblip-30642 125 7 association association NOUN eblip-30642 125 8 between between ADP eblip-30642 125 9 affiliation affiliation NOUN eblip-30642 125 10 mismatch mismatch NOUN eblip-30642 125 11 and and CCONJ eblip-30642 125 12 sentiment sentiment NOUN eblip-30642 125 13 score score VERB eblip-30642 125 14     SPACE eblip-30642 125 15 a a DET eblip-30642 125 16 two two NUM eblip-30642 125 17 - - PUNCT eblip-30642 125 18 samples sample NOUN eblip-30642 125 19 t t NOUN eblip-30642 125 20 - - PUNCT eblip-30642 125 21 test test NOUN eblip-30642 125 22 showed show VERB eblip-30642 125 23 that that SCONJ eblip-30642 125 24 mean mean PROPN eblip-30642 125 25 vader vader NOUN eblip-30642 125 26 overall overall ADJ eblip-30642 125 27 sentiment sentiment NOUN eblip-30642 125 28 score score NOUN eblip-30642 125 29 was be AUX eblip-30642 125 30 significantly significantly ADV eblip-30642 125 31 lower low ADJ eblip-30642 125 32 in in ADP eblip-30642 125 33 chats chat NOUN eblip-30642 125 34 in in ADP eblip-30642 125 35 which which PRON eblip-30642 125 36 there there PRON eblip-30642 125 37 was be VERB eblip-30642 125 38 an an DET eblip-30642 125 39 affiliation affiliation NOUN eblip-30642 125 40 mismatch mismatch NOUN eblip-30642 125 41 between between ADP eblip-30642 125 42 the the DET eblip-30642 125 43 user user NOUN eblip-30642 125 44 and and CCONJ eblip-30642 125 45 the the DET eblip-30642 125 46 operator operator NOUN eblip-30642 125 47 compared compare VERB eblip-30642 125 48 to to ADP eblip-30642 125 49 chats chat NOUN eblip-30642 125 50 in in ADP eblip-30642 125 51 which which PRON eblip-30642 125 52 the the DET eblip-30642 125 53 user user NOUN eblip-30642 125 54 and and CCONJ eblip-30642 125 55 operator operator NOUN eblip-30642 125 56 were be AUX eblip-30642 125 57 from from ADP eblip-30642 125 58 the the DET eblip-30642 125 59 same same ADJ eblip-30642 125 60 institution institution NOUN eblip-30642 125 61 ( ( PUNCT eblip-30642 125 62 see see VERB eblip-30642 125 63 table table NOUN eblip-30642 125 64 4 4 NUM eblip-30642 125 65 ) ) PUNCT eblip-30642 125 66 . . PUNCT eblip-30642 126 1 in in ADP eblip-30642 126 2 chats chat NOUN eblip-30642 126 3 with with ADP eblip-30642 126 4 affiliation affiliation NOUN eblip-30642 126 5 mismatches mismatch NOUN eblip-30642 126 6 , , PUNCT eblip-30642 126 7 average average ADJ eblip-30642 126 8 sentiment sentiment NOUN eblip-30642 126 9 scores score NOUN eblip-30642 126 10 were be AUX eblip-30642 126 11 lower low ADJ eblip-30642 126 12 for for ADP eblip-30642 126 13 both both PRON eblip-30642 126 14 user user NOUN eblip-30642 126 15 messages message NOUN eblip-30642 126 16 and and CCONJ eblip-30642 126 17 operator operator NOUN eblip-30642 126 18 messages message NOUN eblip-30642 126 19 . . PUNCT eblip-30642 126 20     SPACE eblip-30642 127 1 table table NOUN eblip-30642 127 2 4 4 NUM eblip-30642 127 3 two two NUM eblip-30642 127 4 - - PUNCT eblip-30642 127 5 samples sample NOUN eblip-30642 127 6 t t NOUN eblip-30642 127 7 - - PUNCT eblip-30642 127 8 test test NOUN eblip-30642 127 9 for for ADP eblip-30642 127 10 sentiment sentiment NOUN eblip-30642 127 11 score score NOUN eblip-30642 127 12 and and CCONJ eblip-30642 127 13 affiliation affiliation NOUN eblip-30642 127 14 mismatch mismatch NOUN eblip-30642 127 15     SPACE eblip-30642 127 16 sentiment sentiment NOUN eblip-30642 127 17 score score NOUN eblip-30642 127 18 match match NOUN eblip-30642 127 19 mismatch mismatch PROPN eblip-30642 128 1 df df PROPN eblip-30642 128 2 t t PROPN eblip-30642 128 3 p p X eblip-30642 128 4     SPACE eblip-30642 128 5 m m PROPN eblip-30642 128 6 sd sd ADP eblip-30642 128 7 m m PROPN eblip-30642 128 8 sd sd NOUN eblip-30642 128 9             SPACE eblip-30642 128 10 average average ADJ eblip-30642 128 11 overall overall ADJ eblip-30642 128 12 0.222 0.222 NUM eblip-30642 128 13 0.123 0.123 NUM eblip-30642 128 14 0.205 0.205 NUM eblip-30642 128 15 0.118 0.118 NUM eblip-30642 128 16 2826.852 2826.852 NUM eblip-30642 128 17 3.742 3.742 NUM eblip-30642 128 18 < < X eblip-30642 128 19 .001 .001 NUM eblip-30642 128 20 * * PUNCT eblip-30642 128 21 * * PUNCT eblip-30642 128 22 * * PUNCT eblip-30642 128 23 average average ADJ eblip-30642 128 24 operator operator NOUN eblip-30642 128 25 0.243 0.243 NUM eblip-30642 128 26 0.171 0.171 NUM eblip-30642 128 27 0.224 0.224 NUM eblip-30642 128 28 0.166 0.166 NUM eblip-30642 128 29 2958 2958 NUM eblip-30642 128 30 3.019 3.019 NUM eblip-30642 128 31 0.003 0.003 NUM eblip-30642 128 32 * * PUNCT eblip-30642 128 33 * * PUNCT eblip-30642 128 34 average average ADJ eblip-30642 128 35 user user NOUN eblip-30642 128 36 0.203 0.203 NUM eblip-30642 128 37 0.149 0.149 NUM eblip-30642 128 38 0.187 0.187 NUM eblip-30642 128 39 0.151 0.151 NUM eblip-30642 128 40 3071 3071 NUM eblip-30642 128 41 2.968 2.968 NUM eblip-30642 128 42 0.003 0.003 NUM eblip-30642 128 43 * * PUNCT eblip-30642 128 44 * * PUNCT eblip-30642 128 45     SPACE eblip-30642 128 46 * * PUNCT eblip-30642 128 47 * * PUNCT eblip-30642 128 48 p p X eblip-30642 128 49 < < X eblip-30642 128 50 0.01 0.01 NUM eblip-30642 128 51 * * PUNCT eblip-30642 128 52 * * PUNCT eblip-30642 128 53 * * PUNCT eblip-30642 128 54 p p X eblip-30642 128 55 < < X eblip-30642 128 56 0.001 0.001 NUM eblip-30642 128 57     SPACE eblip-30642 128 58 association association NOUN eblip-30642 128 59 between between ADP eblip-30642 128 60 year year NOUN eblip-30642 128 61 , , PUNCT eblip-30642 128 62 semester semester NOUN eblip-30642 128 63 , , PUNCT eblip-30642 128 64 and and CCONJ eblip-30642 128 65 pandemic pandemic ADJ eblip-30642 128 66 status status NOUN eblip-30642 128 67 and and CCONJ eblip-30642 128 68 sentiment sentiment NOUN eblip-30642 128 69 score score VERB eblip-30642 128 70     SPACE eblip-30642 128 71 an an DET eblip-30642 128 72 anova anova PROPN eblip-30642 128 73 test test NOUN eblip-30642 128 74 showed show VERB eblip-30642 128 75 that that SCONJ eblip-30642 128 76 the the DET eblip-30642 128 77 effect effect NOUN eblip-30642 128 78 of of ADP eblip-30642 128 79 year year NOUN eblip-30642 128 80 on on ADP eblip-30642 128 81 overall overall ADJ eblip-30642 128 82 average average ADJ eblip-30642 128 83 vader vader NOUN eblip-30642 128 84 sentiment sentiment NOUN eblip-30642 128 85 score score NOUN eblip-30642 128 86 was be AUX eblip-30642 128 87 significant significant ADJ eblip-30642 128 88 ( ( PUNCT eblip-30642 128 89 p p X eblip-30642 128 90 = = NOUN eblip-30642 128 91 0.03 0.03 NUM eblip-30642 128 92 ) ) PUNCT eblip-30642 128 93 . . PUNCT eblip-30642 129 1 average average ADJ eblip-30642 129 2 sentiment sentiment NOUN eblip-30642 129 3 score score NOUN eblip-30642 129 4 was be AUX eblip-30642 129 5 lowest low ADJ eblip-30642 129 6 in in ADP eblip-30642 129 7 2019 2019 NUM eblip-30642 129 8 and and CCONJ eblip-30642 129 9 highest high ADJ eblip-30642 129 10 in in ADP eblip-30642 129 11 2020 2020 NUM eblip-30642 129 12 . . PUNCT eblip-30642 130 1 the the DET eblip-30642 130 2 effect effect NOUN eblip-30642 130 3 on on ADP eblip-30642 130 4 average average ADJ eblip-30642 130 5 patron patron NOUN eblip-30642 130 6 score score NOUN eblip-30642 130 7 and and CCONJ eblip-30642 130 8 average average ADJ eblip-30642 130 9 operator operator NOUN eblip-30642 130 10 score score NOUN eblip-30642 130 11 was be AUX eblip-30642 130 12 not not PART eblip-30642 130 13 significant significant ADJ eblip-30642 130 14 ( ( PUNCT eblip-30642 130 15 p p NOUN eblip-30642 130 16 = = NOUN eblip-30642 130 17 0.122 0.122 NUM eblip-30642 130 18 and and CCONJ eblip-30642 130 19 p p X eblip-30642 130 20 = = PROPN eblip-30642 130 21 0.505 0.505 NUM eblip-30642 130 22 respectively respectively ADV eblip-30642 130 23 ) ) PUNCT eblip-30642 130 24 . . PUNCT eblip-30642 131 1 see see VERB eblip-30642 131 2 table table NOUN eblip-30642 131 3 5 5 NUM eblip-30642 131 4 for for ADP eblip-30642 131 5 details detail NOUN eblip-30642 131 6 . . PUNCT eblip-30642 131 7     SPACE eblip-30642 132 1 table table NOUN eblip-30642 132 2 5 5 NUM eblip-30642 132 3 avova avova NOUN eblip-30642 132 4 for for ADP eblip-30642 132 5 sentiment sentiment NOUN eblip-30642 132 6 score score NOUN eblip-30642 132 7 and and CCONJ eblip-30642 132 8 year year NOUN eblip-30642 132 9     SPACE eblip-30642 132 10 sentiment sentiment NOUN eblip-30642 132 11 score score VERB eblip-30642 132 12 2019 2019 NUM eblip-30642 132 13 2020 2020 NUM eblip-30642 132 14 2021 2021 NUM eblip-30642 132 15 df df PROPN eblip-30642 132 16 f f PROPN eblip-30642 132 17     SPACE eblip-30642 132 18 m m PROPN eblip-30642 132 19 sd sd ADP eblip-30642 132 20 m m VERB eblip-30642 132 21 sd sd ADP eblip-30642 132 22 m m PROPN eblip-30642 132 23 sd sd NOUN eblip-30642 132 24         SPACE eblip-30642 132 25 average average ADJ eblip-30642 132 26 overall overall ADJ eblip-30642 132 27 0.205 0.205 NUM eblip-30642 132 28 0.114 0.114 NUM eblip-30642 132 29 0.218 0.218 NUM eblip-30642 132 30 0.126 0.126 NUM eblip-30642 132 31 0.217 0.217 NUM eblip-30642 132 32 0.121 0.121 NUM eblip-30642 132 33 2 2 NUM eblip-30642 132 34 , , PUNCT eblip-30642 132 35 2837 2837 NUM eblip-30642 132 36 3.526 3.526 NUM eblip-30642 132 37 * * SYM eblip-30642 132 38 average average ADJ eblip-30642 132 39 operator operator NOUN eblip-30642 132 40 0.232 0.232 NUM eblip-30642 132 41 0.175 0.175 NUM eblip-30642 132 42 0.234 0.234 NUM eblip-30642 132 43 0.176 0.176 NUM eblip-30642 132 44 0.241 0.241 NUM eblip-30642 132 45 0.174 0.174 NUM eblip-30642 132 46 2 2 NUM eblip-30642 132 47 , , PUNCT eblip-30642 132 48 3091 3091 NUM eblip-30642 132 49 0.684 0.684 NUM eblip-30642 132 50 average average ADJ eblip-30642 132 51 user user NOUN eblip-30642 132 52 0.188 0.188 NUM eblip-30642 132 53 0.146 0.146 NUM eblip-30642 132 54 0.2 0.2 NUM eblip-30642 132 55 0.15 0.15 NUM eblip-30642 132 56 0.198 0.198 NUM eblip-30642 132 57 0.153 0.153 NUM eblip-30642 132 58 2 2 NUM eblip-30642 132 59 , , PUNCT eblip-30642 132 60 3077 3077 NUM eblip-30642 132 61 2.102 2.102 NUM eblip-30642 132 62     SPACE eblip-30642 132 63 * * PUNCT eblip-30642 133 1 p p X eblip-30642 133 2 < < X eblip-30642 133 3 0.05 0.05 NUM eblip-30642 133 4     SPACE eblip-30642 133 5 an an DET eblip-30642 133 6 anova anova PROPN eblip-30642 133 7 test test NOUN eblip-30642 133 8 showed show VERB eblip-30642 133 9 the the DET eblip-30642 133 10 effect effect NOUN eblip-30642 133 11 of of ADP eblip-30642 133 12 semester semester NOUN eblip-30642 133 13 on on ADP eblip-30642 133 14 overall overall ADJ eblip-30642 133 15 average average ADJ eblip-30642 133 16 vader vader NOUN eblip-30642 133 17 sentiment sentiment NOUN eblip-30642 133 18 score score NOUN eblip-30642 133 19 was be AUX eblip-30642 133 20 significant significant ADJ eblip-30642 133 21 ( ( PUNCT eblip-30642 133 22 p p X eblip-30642 133 23 < < X eblip-30642 133 24 .001 .001 NUM eblip-30642 133 25 ) ) PUNCT eblip-30642 133 26 . . PUNCT eblip-30642 134 1 the the DET eblip-30642 134 2 semesters semester NOUN eblip-30642 134 3 with with ADP eblip-30642 134 4 the the DET eblip-30642 134 5 highest high ADJ eblip-30642 134 6 average average ADJ eblip-30642 134 7 sentiment sentiment NOUN eblip-30642 134 8 scores score NOUN eblip-30642 134 9 were be AUX eblip-30642 134 10 summer summer NOUN eblip-30642 134 11 2021 2021 NUM eblip-30642 134 12 and and CCONJ eblip-30642 134 13 summer summer NOUN eblip-30642 134 14 2020 2020 NUM eblip-30642 134 15 . . PUNCT eblip-30642 135 1 the the DET eblip-30642 135 2 semesters semester NOUN eblip-30642 135 3 with with ADP eblip-30642 135 4 the the DET eblip-30642 135 5 lowest low ADJ eblip-30642 135 6 average average ADJ eblip-30642 135 7 sentiment sentiment NOUN eblip-30642 135 8 scores score NOUN eblip-30642 135 9 were be AUX eblip-30642 135 10 summer summer NOUN eblip-30642 135 11 2019 2019 NUM eblip-30642 135 12 and and CCONJ eblip-30642 135 13 fall fall VERB eblip-30642 135 14 2021 2021 NUM eblip-30642 135 15 . . PUNCT eblip-30642 136 1 additional additional ADJ eblip-30642 136 2 anova anova PROPN eblip-30642 136 3 tests test NOUN eblip-30642 136 4 showed show VERB eblip-30642 136 5 that that SCONJ eblip-30642 136 6 the the DET eblip-30642 136 7 effect effect NOUN eblip-30642 136 8 of of ADP eblip-30642 136 9 semester semester NOUN eblip-30642 136 10 was be AUX eblip-30642 136 11 significant significant ADJ eblip-30642 136 12 on on ADP eblip-30642 136 13 average average ADJ eblip-30642 136 14 patron patron NOUN eblip-30642 136 15 sentiment sentiment NOUN eblip-30642 136 16 scores score NOUN eblip-30642 136 17 ( ( PUNCT eblip-30642 136 18 p p NOUN eblip-30642 136 19 = = NOUN eblip-30642 136 20 .01 .01 NUM eblip-30642 136 21 ) ) PUNCT eblip-30642 136 22 , , PUNCT eblip-30642 136 23 but but CCONJ eblip-30642 136 24 not not PART eblip-30642 136 25 on on ADP eblip-30642 136 26 average average ADJ eblip-30642 136 27 operator operator NOUN eblip-30642 136 28 sentiment sentiment NOUN eblip-30642 136 29 scores score NOUN eblip-30642 136 30 ( ( PUNCT eblip-30642 136 31 p p NOUN eblip-30642 136 32 = = PUNCT eblip-30642 136 33 .103 .103 NUM eblip-30642 136 34 ) ) PUNCT eblip-30642 136 35 . . PUNCT eblip-30642 137 1 see see VERB eblip-30642 137 2 table table NOUN eblip-30642 137 3 6 6 NUM eblip-30642 137 4 for for ADP eblip-30642 137 5 details detail NOUN eblip-30642 137 6 . . PUNCT eblip-30642 137 7     SPACE eblip-30642 138 1 table table NOUN eblip-30642 138 2 6 6 NUM eblip-30642 138 3 avova avova NOUN eblip-30642 138 4 for for ADP eblip-30642 138 5 sentiment sentiment NOUN eblip-30642 138 6 score score NOUN eblip-30642 138 7 and and CCONJ eblip-30642 138 8 semester semester NOUN eblip-30642 138 9     SPACE eblip-30642 138 10 sentiment sentiment NOUN eblip-30642 138 11 score score NOUN eblip-30642 138 12 winter winter NOUN eblip-30642 138 13 2019 2019 NUM eblip-30642 138 14 summer summer NOUN eblip-30642 138 15 2019 2019 NUM eblip-30642 138 16 fall fall NOUN eblip-30642 138 17 2019 2019 NUM eblip-30642 138 18 winter winter NOUN eblip-30642 138 19 2020 2020 NUM eblip-30642 138 20 summer summer NOUN eblip-30642 138 21 2020 2020 NUM eblip-30642 138 22 fall fall VERB eblip-30642 138 23 2020 2020 NUM eblip-30642 138 24 winter winter NOUN eblip-30642 138 25 2021 2021 NUM eblip-30642 138 26 summer summer NOUN eblip-30642 138 27 2021 2021 NUM eblip-30642 138 28 fall fall VERB eblip-30642 138 29 2021 2021 NUM eblip-30642 138 30 df df PROPN eblip-30642 138 31 f f PROPN eblip-30642 138 32     SPACE eblip-30642 138 33 m m PROPN eblip-30642 138 34 sd sd ADP eblip-30642 138 35 m m VERB eblip-30642 138 36 sd sd ADP eblip-30642 138 37 m m PROPN eblip-30642 138 38 sd sd ADP eblip-30642 138 39 m m PROPN eblip-30642 138 40 sd sd ADP eblip-30642 138 41 m m PROPN eblip-30642 138 42 sd sd ADP eblip-30642 138 43 m m PROPN eblip-30642 138 44 sd sd ADP eblip-30642 138 45 m m PROPN eblip-30642 138 46 sd sd ADP eblip-30642 138 47 m m VERB eblip-30642 138 48 sd sd ADP eblip-30642 138 49 m m PROPN eblip-30642 138 50 sd sd NOUN eblip-30642 138 51         SPACE eblip-30642 138 52 average average ADJ eblip-30642 138 53 overall overall NOUN eblip-30642 138 54 0.215 0.215 NUM eblip-30642 138 55 0.119 0.119 NUM eblip-30642 138 56 0.19 0.19 NUM eblip-30642 138 57 0.1 0.1 NUM eblip-30642 138 58 0.209 0.209 NUM eblip-30642 138 59 0.118 0.118 NUM eblip-30642 138 60 0.217 0.217 NUM eblip-30642 138 61 0.127 0.127 NUM eblip-30642 138 62 0.228 0.228 NUM eblip-30642 138 63 0.134 0.134 NUM eblip-30642 138 64 0.21 0.21 NUM eblip-30642 138 65 0.118 0.118 NUM eblip-30642 138 66 0.21 0.21 NUM eblip-30642 138 67 0.129 0.129 NUM eblip-30642 138 68 0.234 0.234 NUM eblip-30642 138 69 0.122 0.122 NUM eblip-30642 138 70 0.206 0.206 NUM eblip-30642 138 71 0.11 0.11 NUM eblip-30642 138 72 8 8 NUM eblip-30642 138 73 , , PUNCT eblip-30642 138 74 2831 2831 NUM eblip-30642 138 75 3.461 3.461 NUM eblip-30642 138 76 * * PUNCT eblip-30642 138 77 * * PUNCT eblip-30642 138 78 * * PUNCT eblip-30642 138 79 average average ADJ eblip-30642 138 80 operator operator NOUN eblip-30642 138 81 0.244 0.244 NUM eblip-30642 138 82 0.19 0.19 NUM eblip-30642 138 83 0.215 0.215 NUM eblip-30642 138 84 0.168 0.168 NUM eblip-30642 138 85 0.237 0.237 NUM eblip-30642 138 86 0.164 0.164 NUM eblip-30642 138 87 0.233 0.233 NUM eblip-30642 138 88 0.173 0.173 NUM eblip-30642 138 89 0.244 0.244 NUM eblip-30642 138 90 0.194 0.194 NUM eblip-30642 138 91 0.225 0.225 NUM eblip-30642 138 92 0.159 0.159 NUM eblip-30642 138 93 0.23 0.23 NUM eblip-30642 138 94 0.181 0.181 NUM eblip-30642 138 95 0.258 0.258 NUM eblip-30642 138 96 0.176 0.176 NUM eblip-30642 138 97 0.235 0.235 NUM eblip-30642 138 98 0.165 0.165 NUM eblip-30642 138 99 8 8 NUM eblip-30642 138 100 , , PUNCT eblip-30642 138 101 3085 3085 NUM eblip-30642 138 102 1.661 1.661 NUM eblip-30642 138 103 average average ADJ eblip-30642 138 104 user user NOUN eblip-30642 138 105 0.197 0.197 NUM eblip-30642 138 106 0.152 0.152 NUM eblip-30642 138 107 0.181 0.181 NUM eblip-30642 138 108 0.125 0.125 NUM eblip-30642 138 109 0.185 0.185 NUM eblip-30642 138 110 0.158 0.158 NUM eblip-30642 138 111 0.199 0.199 NUM eblip-30642 138 112 0.15 0.15 NUM eblip-30642 138 113 0.206 0.206 NUM eblip-30642 138 114 0.163 0.163 NUM eblip-30642 138 115 0.196 0.196 NUM eblip-30642 138 116 0.138 0.138 NUM eblip-30642 138 117 0.203 0.203 NUM eblip-30642 138 118 0.157 0.157 NUM eblip-30642 138 119 0.216 0.216 NUM eblip-30642 138 120 0.163 0.163 NUM eblip-30642 138 121 0.176 0.176 NUM eblip-30642 138 122 0.137 0.137 NUM eblip-30642 138 123 8 8 NUM eblip-30642 138 124 , , PUNCT eblip-30642 138 125 3071 3071 NUM eblip-30642 138 126 2.527 2.527 NUM eblip-30642 138 127 * * PUNCT eblip-30642 138 128 * * PUNCT eblip-30642 138 129     SPACE eblip-30642 139 1 * * PUNCT eblip-30642 139 2 * * PUNCT eblip-30642 139 3 p p X eblip-30642 139 4 < < X eblip-30642 139 5 0.01 0.01 NUM eblip-30642 139 6 * * PUNCT eblip-30642 139 7 * * PUNCT eblip-30642 139 8 * * PUNCT eblip-30642 139 9 p p X eblip-30642 139 10 < < X eblip-30642 139 11 0.001 0.001 NUM eblip-30642 139 12     SPACE eblip-30642 139 13 a a DET eblip-30642 139 14 two two NUM eblip-30642 139 15 - - PUNCT eblip-30642 139 16 samples sample NOUN eblip-30642 139 17 t t NOUN eblip-30642 139 18 - - PUNCT eblip-30642 139 19 test test NOUN eblip-30642 139 20 found find VERB eblip-30642 139 21 that that SCONJ eblip-30642 139 22 average average ADJ eblip-30642 139 23 overall overall ADJ eblip-30642 139 24 sentiment sentiment NOUN eblip-30642 139 25 scores score NOUN eblip-30642 139 26 and and CCONJ eblip-30642 139 27 average average ADJ eblip-30642 139 28 user user NOUN eblip-30642 139 29 sentiment sentiment NOUN eblip-30642 139 30 scores score NOUN eblip-30642 139 31 were be AUX eblip-30642 139 32 higher high ADJ eblip-30642 139 33 during during ADP eblip-30642 139 34 the the DET eblip-30642 139 35 pandemic pandemic NOUN eblip-30642 139 36 compared compare VERB eblip-30642 139 37 to to ADP eblip-30642 139 38 pre pre ADJ eblip-30642 139 39 - - ADJ eblip-30642 139 40 pandemic pandemic ADJ eblip-30642 139 41 . . PUNCT eblip-30642 140 1 there there PRON eblip-30642 140 2 was be VERB eblip-30642 140 3 no no DET eblip-30642 140 4 significant significant ADJ eblip-30642 140 5 difference difference NOUN eblip-30642 140 6 in in ADP eblip-30642 140 7 operators operator NOUN eblip-30642 140 8 ’ ' PUNCT eblip-30642 140 9 average average ADJ eblip-30642 140 10 sentiment sentiment NOUN eblip-30642 140 11 scores score NOUN eblip-30642 140 12 . . PUNCT eblip-30642 141 1 see see VERB eblip-30642 141 2 table table NOUN eblip-30642 141 3 7 7 NUM eblip-30642 141 4 for for ADP eblip-30642 141 5 details detail NOUN eblip-30642 141 6 . . PUNCT eblip-30642 142 1 table table NOUN eblip-30642 142 2 7 7 NUM eblip-30642 142 3 two two NUM eblip-30642 142 4 - - PUNCT eblip-30642 142 5 samples sample NOUN eblip-30642 142 6 t t NOUN eblip-30642 142 7 - - PUNCT eblip-30642 142 8 test test NOUN eblip-30642 142 9 for for ADP eblip-30642 142 10 sentiment sentiment NOUN eblip-30642 142 11 score score NOUN eblip-30642 142 12 and and CCONJ eblip-30642 142 13 pandemic pandemic ADJ eblip-30642 142 14 status status NOUN eblip-30642 142 15     SPACE eblip-30642 142 16 sentiment sentiment NOUN eblip-30642 142 17 score score NOUN eblip-30642 142 18 pre pre ADJ eblip-30642 142 19 - - ADJ eblip-30642 142 20 pandemic pandemic ADJ eblip-30642 142 21 pandemic pandemic ADJ eblip-30642 142 22 df df NOUN eblip-30642 142 23 t t PROPN eblip-30642 142 24 p p X eblip-30642 142 25     SPACE eblip-30642 142 26 m m PROPN eblip-30642 142 27 sd sd ADP eblip-30642 142 28 m m PROPN eblip-30642 142 29 sd sd NOUN eblip-30642 142 30             SPACE eblip-30642 142 31 average average ADJ eblip-30642 142 32 overall overall ADJ eblip-30642 142 33 0.206 0.206 NUM eblip-30642 142 34 0.115 0.115 NUM eblip-30642 142 35 0.218 0.218 NUM eblip-30642 142 36 0.124 0.124 NUM eblip-30642 142 37 2601.858 2601.858 NUM eblip-30642 142 38 -2.574 -2.574 NOUN eblip-30642 142 39 0.01 0.01 NUM eblip-30642 142 40 * * PUNCT eblip-30642 142 41 * * PUNCT eblip-30642 142 42 average average ADJ eblip-30642 142 43 operator operator NOUN eblip-30642 142 44 0.233 0.233 NUM eblip-30642 142 45 0.173 0.173 NUM eblip-30642 142 46 0.238 0.238 NUM eblip-30642 142 47 0.176 0.176 NUM eblip-30642 142 48 3092 3092 NUM eblip-30642 142 49 -0.806 -0.806 NUM eblip-30642 142 50 0.421 0.421 NUM eblip-30642 142 51 average average ADJ eblip-30642 142 52 user user NOUN eblip-30642 142 53 0.189 0.189 NUM eblip-30642 142 54 0.147 0.147 NUM eblip-30642 142 55 0.2 0.2 NUM eblip-30642 142 56 0.152 0.152 NUM eblip-30642 142 57 2679.729 2679.729 PROPN eblip-30642 142 58 -2.071 -2.071 NOUN eblip-30642 142 59 0.038 0.038 NUM eblip-30642 142 60 * * PUNCT eblip-30642 142 61     SPACE eblip-30642 142 62 * * PUNCT eblip-30642 143 1 p p X eblip-30642 143 2 < < X eblip-30642 143 3 0.05 0.05 NUM eblip-30642 143 4 * * PUNCT eblip-30642 143 5 * * PUNCT eblip-30642 144 1 p p X eblip-30642 144 2 < < X eblip-30642 144 3 0.01 0.01 NUM eblip-30642 144 4     SPACE eblip-30642 144 5 association association NOUN eblip-30642 144 6 between between ADP eblip-30642 144 7 complaints complaint NOUN eblip-30642 144 8 and and CCONJ eblip-30642 144 9 sentiment sentiment NOUN eblip-30642 144 10 score score VERB eblip-30642 144 11     SPACE eblip-30642 144 12 a a DET eblip-30642 144 13 two two NUM eblip-30642 144 14 - - PUNCT eblip-30642 144 15 samples sample NOUN eblip-30642 144 16 t t NOUN eblip-30642 144 17 - - PUNCT eblip-30642 144 18 test test NOUN eblip-30642 144 19 showed show VERB eblip-30642 144 20 that that SCONJ eblip-30642 144 21 average average ADJ eblip-30642 144 22 overall overall ADJ eblip-30642 144 23 vader vader NOUN eblip-30642 144 24 sentiment sentiment NOUN eblip-30642 144 25 scores score NOUN eblip-30642 144 26 were be AUX eblip-30642 144 27 significantly significantly ADV eblip-30642 144 28 lower low ADJ eblip-30642 144 29 when when SCONJ eblip-30642 144 30 the the DET eblip-30642 144 31 user user NOUN eblip-30642 144 32 had have VERB eblip-30642 144 33 at at ADV eblip-30642 144 34 least least ADV eblip-30642 144 35 one one NUM eblip-30642 144 36 complaint complaint NOUN eblip-30642 144 37 compared compare VERB eblip-30642 144 38 to to ADP eblip-30642 144 39 chats chat NOUN eblip-30642 144 40 without without ADP eblip-30642 144 41 complaints complaint NOUN eblip-30642 144 42 . . PUNCT eblip-30642 145 1 in in ADP eblip-30642 145 2 chats chat NOUN eblip-30642 145 3 with with ADP eblip-30642 145 4 complaints complaint NOUN eblip-30642 145 5 , , PUNCT eblip-30642 145 6 average average ADJ eblip-30642 145 7 sentiment sentiment NOUN eblip-30642 145 8 scores score NOUN eblip-30642 145 9 were be AUX eblip-30642 145 10 significantly significantly ADV eblip-30642 145 11 lower low ADJ eblip-30642 145 12 for for ADP eblip-30642 145 13 both both DET eblip-30642 145 14 user user NOUN eblip-30642 145 15 messages message NOUN eblip-30642 145 16 and and CCONJ eblip-30642 145 17 operator operator NOUN eblip-30642 145 18 messages message NOUN eblip-30642 145 19 . . PUNCT eblip-30642 146 1 see see VERB eblip-30642 146 2 table table NOUN eblip-30642 146 3 8 8 NUM eblip-30642 146 4 for for ADP eblip-30642 146 5 details detail NOUN eblip-30642 146 6 . . PUNCT eblip-30642 147 1 table table NOUN eblip-30642 147 2 8 8 NUM eblip-30642 147 3 two two NUM eblip-30642 147 4 - - PUNCT eblip-30642 147 5 samples sample NOUN eblip-30642 147 6 t t NOUN eblip-30642 147 7 - - PUNCT eblip-30642 147 8 test test NOUN eblip-30642 147 9 for for ADP eblip-30642 147 10 sentiment sentiment NOUN eblip-30642 147 11 score score NOUN eblip-30642 147 12 and and CCONJ eblip-30642 147 13 complaints complaint NOUN eblip-30642 147 14     SPACE eblip-30642 147 15 sentiment sentiment NOUN eblip-30642 147 16 score score VERB eblip-30642 147 17 no no DET eblip-30642 147 18 complaint complaint NOUN eblip-30642 147 19 complaint complaint NOUN eblip-30642 148 1 df df PROPN eblip-30642 149 1 t t PROPN eblip-30642 150 1 p p X eblip-30642 150 2     SPACE eblip-30642 150 3 m m PROPN eblip-30642 150 4 sd sd ADP eblip-30642 150 5 m m PROPN eblip-30642 150 6 sd sd NOUN eblip-30642 150 7             SPACE eblip-30642 150 8 average average ADJ eblip-30642 150 9 overall overall ADJ eblip-30642 150 10 0.222 0.222 NUM eblip-30642 150 11 0.12 0.12 NUM eblip-30642 150 12 0.176 0.176 NUM eblip-30642 150 13 0.115 0.115 NUM eblip-30642 150 14 2838 2838 NUM eblip-30642 150 15 7.992 7.992 NUM eblip-30642 150 16 < < X eblip-30642 150 17 .001 .001 NUM eblip-30642 150 18 * * PUNCT eblip-30642 150 19 * * PUNCT eblip-30642 150 20 * * PUNCT eblip-30642 150 21 average average ADJ eblip-30642 150 22 operator operator NOUN eblip-30642 151 1 0.242 0.242 NUM eblip-30642 151 2 0.176 0.176 NUM eblip-30642 151 3 0.207 0.207 NUM eblip-30642 151 4 0.168 0.168 NUM eblip-30642 151 5 3092 3092 NUM eblip-30642 151 6 4.257 4.257 NUM eblip-30642 151 7 < < X eblip-30642 151 8 .001 .001 NUM eblip-30642 151 9 * * PUNCT eblip-30642 151 10 * * PUNCT eblip-30642 151 11 * * PUNCT eblip-30642 151 12 average average ADJ eblip-30642 151 13 user user NOUN eblip-30642 151 14 0.206 0.206 NUM eblip-30642 151 15 0.152 0.152 NUM eblip-30642 151 16 0.147 0.147 NUM eblip-30642 151 17 0.133 0.133 NUM eblip-30642 151 18 916.119 916.119 NUM eblip-30642 151 19 9.374 9.374 NUM eblip-30642 151 20 < < X eblip-30642 151 21 .001 .001 NUM eblip-30642 151 22 * * PUNCT eblip-30642 151 23 * * PUNCT eblip-30642 151 24 * * PUNCT eblip-30642 151 25     SPACE eblip-30642 151 26 * * PUNCT eblip-30642 151 27 * * PUNCT eblip-30642 151 28 * * PUNCT eblip-30642 151 29 p p X eblip-30642 151 30 < < X eblip-30642 151 31 0.001 0.001 NUM eblip-30642 151 32     SPACE eblip-30642 151 33 discussion discussion NOUN eblip-30642 151 34     SPACE eblip-30642 151 35 chat chat VERB eblip-30642 151 36 characteristics characteristic NOUN eblip-30642 151 37 and and CCONJ eblip-30642 151 38 sentiment sentiment NOUN eblip-30642 151 39 score score NOUN eblip-30642 151 40     SPACE eblip-30642 151 41 between between ADP eblip-30642 151 42 2019 2019 NUM eblip-30642 151 43 to to ADP eblip-30642 151 44 2021 2021 NUM eblip-30642 151 45 , , PUNCT eblip-30642 151 46 overall overall ADJ eblip-30642 151 47 sentiment sentiment NOUN eblip-30642 151 48 on on ADP eblip-30642 151 49 the the DET eblip-30642 151 50 ask ask NOUN eblip-30642 151 51 a a DET eblip-30642 151 52 librarian librarian ADJ eblip-30642 151 53 service service NOUN eblip-30642 151 54 was be AUX eblip-30642 151 55 positive positive ADJ eblip-30642 151 56 , , PUNCT eblip-30642 151 57 with with ADP eblip-30642 151 58 a a DET eblip-30642 151 59 mean mean ADJ eblip-30642 151 60 sentiment sentiment NOUN eblip-30642 151 61 score score NOUN eblip-30642 151 62 of of ADP eblip-30642 151 63 0.213 0.213 NUM eblip-30642 151 64 . . PUNCT eblip-30642 152 1 sentiment sentiment NOUN eblip-30642 152 2 differed differ VERB eblip-30642 152 3 between between ADP eblip-30642 152 4 the the DET eblip-30642 152 5 participants participant NOUN eblip-30642 152 6 of of ADP eblip-30642 152 7 the the DET eblip-30642 152 8 chat chat NOUN eblip-30642 153 1 ; ; PUNCT eblip-30642 153 2 the the DET eblip-30642 153 3 average average ADJ eblip-30642 153 4 sentiment sentiment NOUN eblip-30642 153 5 score score NOUN eblip-30642 153 6 of of ADP eblip-30642 153 7 operators operator NOUN eblip-30642 153 8 was be AUX eblip-30642 153 9 higher high ADJ eblip-30642 153 10 than than ADP eblip-30642 153 11 that that PRON eblip-30642 153 12 of of ADP eblip-30642 153 13 users user NOUN eblip-30642 153 14 . . PUNCT eblip-30642 154 1 it it PRON eblip-30642 154 2 is be AUX eblip-30642 154 3 difficult difficult ADJ eblip-30642 154 4 to to PART eblip-30642 154 5 determine determine VERB eblip-30642 154 6 if if SCONJ eblip-30642 154 7 this this DET eblip-30642 154 8 observation observation NOUN eblip-30642 154 9 is be AUX eblip-30642 154 10 valid valid ADJ eblip-30642 154 11 , , PUNCT eblip-30642 154 12 because because SCONJ eblip-30642 154 13 it it PRON eblip-30642 154 14 is be AUX eblip-30642 154 15 possible possible ADJ eblip-30642 154 16 that that SCONJ eblip-30642 154 17 the the DET eblip-30642 154 18 content content NOUN eblip-30642 154 19 of of ADP eblip-30642 154 20 the the DET eblip-30642 154 21 user user NOUN eblip-30642 154 22 ’s ’s PART eblip-30642 154 23 research research NOUN eblip-30642 154 24 question question NOUN eblip-30642 154 25 or or CCONJ eblip-30642 154 26 information information NOUN eblip-30642 154 27 need need NOUN eblip-30642 154 28 may may AUX eblip-30642 154 29 confound confound VERB eblip-30642 154 30 sentiment sentiment NOUN eblip-30642 154 31 score score NOUN eblip-30642 154 32 . . PUNCT eblip-30642 155 1 for for ADP eblip-30642 155 2 example example NOUN eblip-30642 155 3 , , PUNCT eblip-30642 155 4 certain certain ADJ eblip-30642 155 5 research research NOUN eblip-30642 155 6 topics topic NOUN eblip-30642 155 7 may may AUX eblip-30642 155 8 contain contain VERB eblip-30642 155 9 words word NOUN eblip-30642 155 10 that that PRON eblip-30642 155 11 vader vader NOUN eblip-30642 155 12 assigns assign VERB eblip-30642 155 13 a a DET eblip-30642 155 14 negative negative ADJ eblip-30642 155 15 score score NOUN eblip-30642 155 16 , , PUNCT eblip-30642 155 17 which which PRON eblip-30642 155 18 may may AUX eblip-30642 155 19 contribute contribute VERB eblip-30642 155 20 to to ADP eblip-30642 155 21 user user NOUN eblip-30642 155 22 messages message NOUN eblip-30642 155 23 having have VERB eblip-30642 155 24 a a DET eblip-30642 155 25 more more ADV eblip-30642 155 26 negative negative ADJ eblip-30642 155 27 sentiment sentiment NOUN eblip-30642 155 28 score score NOUN eblip-30642 155 29 than than ADP eblip-30642 155 30 the the DET eblip-30642 155 31 operator operator NOUN eblip-30642 155 32 messages message NOUN eblip-30642 155 33 . . PUNCT eblip-30642 156 1 it it PRON eblip-30642 156 2 ’s ’ VERB eblip-30642 156 3 worth worth ADJ eblip-30642 156 4 noting note VERB eblip-30642 156 5 that that SCONJ eblip-30642 156 6 sobol sobol NOUN eblip-30642 156 7 et et PROPN eblip-30642 156 8 al al PROPN eblip-30642 156 9 . . PROPN eblip-30642 156 10 ( ( PUNCT eblip-30642 156 11 2023 2023 NUM eblip-30642 156 12 ) ) PUNCT eblip-30642 156 13 found find VERB eblip-30642 156 14 the the DET eblip-30642 156 15 opposite opposite ADJ eblip-30642 156 16 pattern pattern NOUN eblip-30642 156 17 . . PUNCT eblip-30642 157 1 in in ADP eblip-30642 157 2 their their PRON eblip-30642 157 3 sample sample NOUN eblip-30642 157 4 , , PUNCT eblip-30642 157 5 patrons patron NOUN eblip-30642 157 6 had have VERB eblip-30642 157 7 higher high ADJ eblip-30642 157 8 positive positive ADJ eblip-30642 157 9 language language NOUN eblip-30642 157 10 than than ADP eblip-30642 157 11 chat chat VERB eblip-30642 157 12 providers provider NOUN eblip-30642 157 13 . . PUNCT eblip-30642 157 14     SPACE eblip-30642 158 1 we we PRON eblip-30642 158 2 found find VERB eblip-30642 158 3 no no DET eblip-30642 158 4 statistically statistically ADV eblip-30642 158 5 significant significant ADJ eblip-30642 158 6 relationships relationship NOUN eblip-30642 158 7 between between ADP eblip-30642 158 8 user user NOUN eblip-30642 158 9 type type NOUN eblip-30642 158 10 and and CCONJ eblip-30642 158 11 sentiment sentiment NOUN eblip-30642 158 12 scores score NOUN eblip-30642 158 13 , , PUNCT eblip-30642 158 14 meaning mean VERB eblip-30642 158 15 that that SCONJ eblip-30642 158 16 there there PRON eblip-30642 158 17 were be VERB eblip-30642 158 18 no no DET eblip-30642 158 19 differences difference NOUN eblip-30642 158 20 in in ADP eblip-30642 158 21 sentiment sentiment NOUN eblip-30642 158 22 between between ADP eblip-30642 158 23 students student NOUN eblip-30642 158 24 , , PUNCT eblip-30642 158 25 faculty faculty NOUN eblip-30642 158 26 members member NOUN eblip-30642 158 27 , , PUNCT eblip-30642 158 28 staff staff NOUN eblip-30642 158 29 , , PUNCT eblip-30642 158 30 alumni alumnus NOUN eblip-30642 158 31 , , PUNCT eblip-30642 158 32 or or CCONJ eblip-30642 158 33 members member NOUN eblip-30642 158 34 of of ADP eblip-30642 158 35 the the DET eblip-30642 158 36 public public NOUN eblip-30642 158 37 . . PUNCT eblip-30642 159 1 in in ADP eblip-30642 159 2 contrast contrast NOUN eblip-30642 159 3 , , PUNCT eblip-30642 159 4 we we PRON eblip-30642 159 5 did do AUX eblip-30642 159 6 identify identify VERB eblip-30642 159 7 a a DET eblip-30642 159 8 statistically statistically ADV eblip-30642 159 9 significant significant ADJ eblip-30642 159 10 association association NOUN eblip-30642 159 11 between between ADP eblip-30642 159 12 operator operator NOUN eblip-30642 159 13 type type NOUN eblip-30642 159 14 and and CCONJ eblip-30642 159 15 average average ADJ eblip-30642 159 16 overall overall ADJ eblip-30642 159 17 sentiment sentiment NOUN eblip-30642 159 18 scores score NOUN eblip-30642 159 19 , , PUNCT eblip-30642 159 20 as as ADV eblip-30642 159 21 well well ADV eblip-30642 159 22 as as ADP eblip-30642 159 23 average average ADJ eblip-30642 159 24 operator operator NOUN eblip-30642 159 25 sentiment sentiment NOUN eblip-30642 159 26 scores score NOUN eblip-30642 159 27 . . PUNCT eblip-30642 160 1 for for ADP eblip-30642 160 2 both both DET eblip-30642 160 3 types type NOUN eblip-30642 160 4 of of ADP eblip-30642 160 5 sentiment sentiment NOUN eblip-30642 160 6 scores score NOUN eblip-30642 160 7 , , PUNCT eblip-30642 160 8 we we PRON eblip-30642 160 9 found find VERB eblip-30642 160 10 the the DET eblip-30642 160 11 scores score NOUN eblip-30642 160 12 to to PART eblip-30642 160 13 be be AUX eblip-30642 160 14 lowest low ADJ eblip-30642 160 15 when when SCONJ eblip-30642 160 16 the the DET eblip-30642 160 17 operator operator NOUN eblip-30642 160 18 was be AUX eblip-30642 160 19 a a DET eblip-30642 160 20 library library ADJ eblip-30642 160 21 technician technician NOUN eblip-30642 160 22 and and CCONJ eblip-30642 160 23 highest high ADJ eblip-30642 160 24 when when SCONJ eblip-30642 160 25 the the DET eblip-30642 160 26 operator operator NOUN eblip-30642 160 27 was be AUX eblip-30642 160 28 a a DET eblip-30642 160 29 student student NOUN eblip-30642 160 30 employee employee NOUN eblip-30642 160 31 . . PUNCT eblip-30642 161 1 further further ADJ eblip-30642 161 2 research research NOUN eblip-30642 161 3 is be AUX eblip-30642 161 4 needed need VERB eblip-30642 161 5 to to PART eblip-30642 161 6 explore explore VERB eblip-30642 161 7 why why SCONJ eblip-30642 161 8 this this DET eblip-30642 161 9 relationship relationship NOUN eblip-30642 161 10 exists exist VERB eblip-30642 161 11 . . PUNCT eblip-30642 161 12     SPACE eblip-30642 162 1 chats chat NOUN eblip-30642 162 2 in in ADP eblip-30642 162 3 which which PRON eblip-30642 162 4 there there PRON eblip-30642 162 5 was be VERB eblip-30642 162 6 a a DET eblip-30642 162 7 mismatch mismatch NOUN eblip-30642 162 8 in in ADP eblip-30642 162 9 affiliation affiliation NOUN eblip-30642 162 10 between between ADP eblip-30642 162 11 the the DET eblip-30642 162 12 user user NOUN eblip-30642 162 13 and and CCONJ eblip-30642 162 14 operator operator NOUN eblip-30642 162 15 had have VERB eblip-30642 162 16 significantly significantly ADV eblip-30642 162 17 lower low ADJ eblip-30642 162 18 sentiment sentiment NOUN eblip-30642 162 19 scores score NOUN eblip-30642 162 20 . . PUNCT eblip-30642 163 1 this this PRON eblip-30642 163 2 may may AUX eblip-30642 163 3 be be AUX eblip-30642 163 4 because because SCONJ eblip-30642 163 5 , , PUNCT eblip-30642 163 6 as as SCONJ eblip-30642 163 7 previous previous ADJ eblip-30642 163 8 research research NOUN eblip-30642 163 9 has have AUX eblip-30642 163 10 shown show VERB eblip-30642 163 11 , , PUNCT eblip-30642 163 12 users user NOUN eblip-30642 163 13 are be AUX eblip-30642 163 14 more more ADV eblip-30642 163 15 likely likely ADJ eblip-30642 163 16 to to PART eblip-30642 163 17 be be AUX eblip-30642 163 18 dissatisfied dissatisfied ADJ eblip-30642 163 19 when when SCONJ eblip-30642 163 20 they they PRON eblip-30642 163 21 are be AUX eblip-30642 163 22 made make VERB eblip-30642 163 23 aware aware ADJ eblip-30642 163 24 that that SCONJ eblip-30642 163 25 they they PRON eblip-30642 163 26 are be AUX eblip-30642 163 27 being be AUX eblip-30642 163 28 assisted assist VERB eblip-30642 163 29 by by ADP eblip-30642 163 30 a a DET eblip-30642 163 31 library library NOUN eblip-30642 163 32 staff staff NOUN eblip-30642 163 33 member member NOUN eblip-30642 163 34 from from ADP eblip-30642 163 35 outside outside ADP eblip-30642 163 36 of of ADP eblip-30642 163 37 their their PRON eblip-30642 163 38 home home NOUN eblip-30642 163 39 institution institution NOUN eblip-30642 163 40 , , PUNCT eblip-30642 163 41 as as SCONJ eblip-30642 163 42 patrons patron NOUN eblip-30642 163 43 may may AUX eblip-30642 163 44 perceive perceive VERB eblip-30642 163 45 these these DET eblip-30642 163 46 operators operator NOUN eblip-30642 163 47 as as ADP eblip-30642 163 48 lacking lack VERB eblip-30642 163 49 knowledge knowledge NOUN eblip-30642 163 50 about about ADP eblip-30642 163 51 their their PRON eblip-30642 163 52 local local ADJ eblip-30642 163 53 context context NOUN eblip-30642 163 54 ( ( PUNCT eblip-30642 163 55 barrett barrett PROPN eblip-30642 163 56 & & CCONJ eblip-30642 163 57 pagotto pagotto PROPN eblip-30642 163 58 , , PUNCT eblip-30642 163 59 2019 2019 NUM eblip-30642 163 60 , , PUNCT eblip-30642 163 61 2021 2021 NUM eblip-30642 163 62 ) ) PUNCT eblip-30642 163 63 . . PUNCT eblip-30642 164 1 the the DET eblip-30642 164 2 pandemic pandemic NOUN eblip-30642 164 3 also also ADV eblip-30642 164 4 likely likely ADV eblip-30642 164 5 exacerbated exacerbate VERB eblip-30642 164 6 the the DET eblip-30642 164 7 difficulty difficulty NOUN eblip-30642 164 8 of of ADP eblip-30642 164 9 serving serve VERB eblip-30642 164 10 patrons patron NOUN eblip-30642 164 11 from from ADP eblip-30642 164 12 other other ADJ eblip-30642 164 13 libraries library NOUN eblip-30642 164 14 , , PUNCT eblip-30642 164 15 as as SCONJ eblip-30642 164 16 the the DET eblip-30642 164 17 shifting shift VERB eblip-30642 164 18 conditions condition NOUN eblip-30642 164 19 of of ADP eblip-30642 164 20 pandemic pandemic ADJ eblip-30642 164 21 - - PUNCT eblip-30642 164 22 era era NOUN eblip-30642 164 23 services service NOUN eblip-30642 164 24 may may AUX eblip-30642 164 25 have have AUX eblip-30642 164 26 made make VERB eblip-30642 164 27 it it PRON eblip-30642 164 28 difficult difficult ADJ eblip-30642 164 29 to to PART eblip-30642 164 30 share share VERB eblip-30642 164 31 information information NOUN eblip-30642 164 32 between between ADP eblip-30642 164 33 libraries library NOUN eblip-30642 164 34 and and CCONJ eblip-30642 164 35 efficiently efficiently ADV eblip-30642 164 36 and and CCONJ eblip-30642 164 37 accurately accurately ADV eblip-30642 164 38 answer answer VERB eblip-30642 164 39 users user NOUN eblip-30642 164 40 ’ ' PUNCT eblip-30642 164 41 questions question NOUN eblip-30642 164 42 . . PUNCT eblip-30642 164 43     SPACE eblip-30642 165 1 we we PRON eblip-30642 165 2 also also ADV eblip-30642 165 3 determined determine VERB eblip-30642 165 4 that that SCONJ eblip-30642 165 5 chats chat NOUN eblip-30642 165 6 containing contain VERB eblip-30642 165 7 at at ADV eblip-30642 165 8 least least ADV eblip-30642 165 9 one one NUM eblip-30642 165 10 complaint complaint NOUN eblip-30642 165 11 had have VERB eblip-30642 165 12 a a DET eblip-30642 165 13 lower low ADJ eblip-30642 165 14 overall overall ADJ eblip-30642 165 15 sentiment sentiment NOUN eblip-30642 165 16 score score NOUN eblip-30642 165 17 , , PUNCT eblip-30642 165 18 user user NOUN eblip-30642 165 19 sentiment sentiment NOUN eblip-30642 165 20 score score NOUN eblip-30642 165 21 , , PUNCT eblip-30642 165 22 and and CCONJ eblip-30642 165 23 operator operator NOUN eblip-30642 165 24 sentiment sentiment NOUN eblip-30642 165 25 score score NOUN eblip-30642 165 26 . . PUNCT eblip-30642 166 1 while while SCONJ eblip-30642 166 2 this this DET eblip-30642 166 3 association association NOUN eblip-30642 166 4 may may AUX eblip-30642 166 5 seem seem VERB eblip-30642 166 6 obvious obvious ADJ eblip-30642 166 7 , , PUNCT eblip-30642 166 8 and and CCONJ eblip-30642 166 9 the the DET eblip-30642 166 10 test test NOUN eblip-30642 166 11 redundant redundant VERB eblip-30642 166 12 , , PUNCT eblip-30642 166 13 we we PRON eblip-30642 166 14 tested test VERB eblip-30642 166 15 the the DET eblip-30642 166 16 relationship relationship NOUN eblip-30642 166 17 between between ADP eblip-30642 166 18 these these DET eblip-30642 166 19 variables variable NOUN eblip-30642 166 20 to to PART eblip-30642 166 21 determine determine VERB eblip-30642 166 22 if if SCONJ eblip-30642 166 23 vader vader NOUN eblip-30642 166 24 was be AUX eblip-30642 166 25 being be AUX eblip-30642 166 26 influenced influence VERB eblip-30642 166 27 by by ADP eblip-30642 166 28 the the DET eblip-30642 166 29 tone tone NOUN eblip-30642 166 30 or or CCONJ eblip-30642 166 31 attitude attitude NOUN eblip-30642 166 32 of of ADP eblip-30642 166 33 chat chat NOUN eblip-30642 166 34 participants participant NOUN eblip-30642 166 35 , , PUNCT eblip-30642 166 36 given give VERB eblip-30642 166 37 that that SCONJ eblip-30642 166 38 the the DET eblip-30642 166 39 tone tone NOUN eblip-30642 166 40 of of ADP eblip-30642 166 41 complaints complaint NOUN eblip-30642 166 42 is be AUX eblip-30642 166 43 inherently inherently ADV eblip-30642 166 44 negative negative ADJ eblip-30642 166 45 . . PUNCT eblip-30642 166 46     SPACE eblip-30642 166 47 temporal temporal ADJ eblip-30642 166 48 aspects aspect NOUN eblip-30642 166 49 of of ADP eblip-30642 166 50 sentiment sentiment NOUN eblip-30642 166 51 score score NOUN eblip-30642 166 52     SPACE eblip-30642 166 53 there there PRON eblip-30642 166 54 was be VERB eblip-30642 166 55 a a DET eblip-30642 166 56 statistically statistically ADV eblip-30642 166 57 significant significant ADJ eblip-30642 166 58 relationship relationship NOUN eblip-30642 166 59 between between ADP eblip-30642 166 60 the the DET eblip-30642 166 61 year year NOUN eblip-30642 166 62 the the DET eblip-30642 166 63 chat chat NOUN eblip-30642 166 64 took take VERB eblip-30642 166 65 place place NOUN eblip-30642 166 66 and and CCONJ eblip-30642 166 67 average average ADJ eblip-30642 166 68 overall overall ADJ eblip-30642 166 69 sentiment sentiment NOUN eblip-30642 166 70 score score NOUN eblip-30642 166 71 . . PUNCT eblip-30642 167 1 surprisingly surprisingly ADV eblip-30642 167 2 , , PUNCT eblip-30642 167 3 mean mean VERB eblip-30642 167 4 scores score NOUN eblip-30642 167 5 were be AUX eblip-30642 167 6 lowest low ADJ eblip-30642 167 7 in in ADP eblip-30642 167 8 the the DET eblip-30642 167 9 pre pre ADJ eblip-30642 167 10 - - ADJ eblip-30642 167 11 pandemic pandemic ADJ eblip-30642 167 12 year year NOUN eblip-30642 167 13 , , PUNCT eblip-30642 167 14 2019 2019 NUM eblip-30642 167 15 , , PUNCT eblip-30642 167 16 and and CCONJ eblip-30642 167 17 highest high ADJ eblip-30642 167 18 during during ADP eblip-30642 167 19 the the DET eblip-30642 167 20 year year NOUN eblip-30642 167 21 in in ADP eblip-30642 167 22 which which PRON eblip-30642 167 23 the the DET eblip-30642 167 24 pandemic pandemic NOUN eblip-30642 167 25 began begin VERB eblip-30642 167 26 , , PUNCT eblip-30642 167 27 2020 2020 NUM eblip-30642 167 28 . . PUNCT eblip-30642 168 1 this this DET eblip-30642 168 2 result result NOUN eblip-30642 168 3 reinforces reinforce VERB eblip-30642 168 4 those those PRON eblip-30642 168 5 of of ADP eblip-30642 168 6 kathuria kathuria PROPN eblip-30642 168 7 ( ( PUNCT eblip-30642 168 8 2021 2021 NUM eblip-30642 168 9 ) ) PUNCT eblip-30642 168 10 and and CCONJ eblip-30642 168 11 radford radford PROPN eblip-30642 168 12 et et PROPN eblip-30642 168 13 al al PROPN eblip-30642 168 14 . . PROPN eblip-30642 169 1 ( ( PUNCT eblip-30642 169 2 2022 2022 NUM eblip-30642 169 3 ) ) PUNCT eblip-30642 169 4 , , PUNCT eblip-30642 169 5 whose whose DET eblip-30642 169 6 studies study NOUN eblip-30642 169 7 noted note VERB eblip-30642 169 8 more more ADV eblip-30642 169 9 positive positive ADJ eblip-30642 169 10 words word NOUN eblip-30642 169 11 and and CCONJ eblip-30642 169 12 expressions expression NOUN eblip-30642 169 13 near near ADP eblip-30642 169 14 the the DET eblip-30642 169 15 onset onset NOUN eblip-30642 169 16 of of ADP eblip-30642 169 17 the the DET eblip-30642 169 18 pandemic pandemic NOUN eblip-30642 169 19 in in ADP eblip-30642 169 20 2020 2020 NUM eblip-30642 169 21 . . PUNCT eblip-30642 170 1 in in ADP eblip-30642 170 2 addition addition NOUN eblip-30642 170 3 , , PUNCT eblip-30642 170 4 there there PRON eblip-30642 170 5 was be VERB eblip-30642 170 6 a a DET eblip-30642 170 7 statistically statistically ADV eblip-30642 170 8 significant significant ADJ eblip-30642 170 9 relationship relationship NOUN eblip-30642 170 10 between between ADP eblip-30642 170 11 semester semester NOUN eblip-30642 170 12 and and CCONJ eblip-30642 170 13 overall overall ADJ eblip-30642 170 14 sentiment sentiment NOUN eblip-30642 170 15 score score NOUN eblip-30642 170 16 , , PUNCT eblip-30642 170 17 with with ADP eblip-30642 170 18 the the DET eblip-30642 170 19 lowest low ADJ eblip-30642 170 20 sentiment sentiment NOUN eblip-30642 170 21 occurring occur VERB eblip-30642 170 22 pre pre ADJ eblip-30642 170 23 - - ADJ eblip-30642 170 24 pandemic pandemic ADJ eblip-30642 170 25 , , PUNCT eblip-30642 170 26 in in ADP eblip-30642 170 27 summer summer NOUN eblip-30642 170 28 2019 2019 NUM eblip-30642 170 29 , , PUNCT eblip-30642 170 30 and and CCONJ eblip-30642 170 31 the the DET eblip-30642 170 32 highest high ADJ eblip-30642 170 33 sentiment sentiment NOUN eblip-30642 170 34 score score NOUN eblip-30642 170 35 occurring occur VERB eblip-30642 170 36 during during ADP eblip-30642 170 37 the the DET eblip-30642 170 38 pandemic pandemic NOUN eblip-30642 170 39 , , PUNCT eblip-30642 170 40 in in ADP eblip-30642 170 41 summer summer NOUN eblip-30642 170 42 2021 2021 NUM eblip-30642 170 43 . . PUNCT eblip-30642 171 1 regardless regardless ADV eblip-30642 171 2 of of ADP eblip-30642 171 3 relative relative ADJ eblip-30642 171 4 differences difference NOUN eblip-30642 171 5 in in ADP eblip-30642 171 6 sentiment sentiment NOUN eblip-30642 171 7 score score NOUN eblip-30642 171 8 between between ADP eblip-30642 171 9 years year NOUN eblip-30642 171 10 and and CCONJ eblip-30642 171 11 semesters semester NOUN eblip-30642 171 12 , , PUNCT eblip-30642 171 13 we we PRON eblip-30642 171 14 note note VERB eblip-30642 171 15 that that SCONJ eblip-30642 171 16 the the DET eblip-30642 171 17 average average ADJ eblip-30642 171 18 sentiment sentiment NOUN eblip-30642 171 19 scores score NOUN eblip-30642 171 20 always always ADV eblip-30642 171 21 remained remain VERB eblip-30642 171 22 above above ADP eblip-30642 171 23 the the DET eblip-30642 171 24 threshold threshold NOUN eblip-30642 171 25 of of ADP eblip-30642 171 26 0.05 0.05 NUM eblip-30642 171 27 , , PUNCT eblip-30642 171 28 reflecting reflect VERB eblip-30642 171 29 positive positive ADJ eblip-30642 171 30 sentiment sentiment NOUN eblip-30642 171 31 . . PUNCT eblip-30642 171 32     SPACE eblip-30642 172 1 results result VERB eblip-30642 172 2 about about ADP eblip-30642 172 3 the the DET eblip-30642 172 4 significance significance NOUN eblip-30642 172 5 of of ADP eblip-30642 172 6 the the DET eblip-30642 172 7 year year NOUN eblip-30642 172 8 and and CCONJ eblip-30642 172 9 semester semester NOUN eblip-30642 172 10 of of ADP eblip-30642 172 11 the the DET eblip-30642 172 12 chat chat NOUN eblip-30642 172 13 are be AUX eblip-30642 172 14 consistent consistent ADJ eblip-30642 172 15 with with ADP eblip-30642 172 16 our our PRON eblip-30642 172 17 findings finding NOUN eblip-30642 172 18 related relate VERB eblip-30642 172 19 to to ADP eblip-30642 172 20 pandemic pandemic ADJ eblip-30642 172 21 status status NOUN eblip-30642 172 22 : : PUNCT eblip-30642 172 23 chats chat NOUN eblip-30642 172 24 that that PRON eblip-30642 172 25 took take VERB eblip-30642 172 26 place place NOUN eblip-30642 172 27 after after ADP eblip-30642 172 28 the the PRON eblip-30642 172 29 who who PRON eblip-30642 172 30 declared declare VERB eblip-30642 172 31 covid-19 covid-19 PROPN eblip-30642 172 32 a a DET eblip-30642 172 33 pandemic pandemic NOUN eblip-30642 172 34 had have VERB eblip-30642 172 35 a a DET eblip-30642 172 36 significantly significantly ADV eblip-30642 172 37 higher high ADJ eblip-30642 172 38 overall overall ADJ eblip-30642 172 39 sentiment sentiment NOUN eblip-30642 172 40 score score NOUN eblip-30642 172 41 than than ADP eblip-30642 172 42 pre pre ADJ eblip-30642 172 43 - - ADJ eblip-30642 172 44 pandemic pandemic ADJ eblip-30642 172 45 chats chat NOUN eblip-30642 172 46 . . PUNCT eblip-30642 173 1 our our PRON eblip-30642 173 2 results result NOUN eblip-30642 173 3 are be AUX eblip-30642 173 4 consistent consistent ADJ eblip-30642 173 5 with with ADP eblip-30642 173 6 kohler kohler NOUN eblip-30642 173 7 ’s ’s PART eblip-30642 173 8 research research NOUN eblip-30642 173 9 ( ( PUNCT eblip-30642 173 10 2020 2020 NUM eblip-30642 173 11 ) ) PUNCT eblip-30642 173 12 , , PUNCT eblip-30642 173 13 which which PRON eblip-30642 173 14 found find VERB eblip-30642 173 15 that that DET eblip-30642 173 16 sentiment sentiment NOUN eblip-30642 173 17 was be AUX eblip-30642 173 18 positive positive ADJ eblip-30642 173 19 during during ADP eblip-30642 173 20 the the DET eblip-30642 173 21 pandemic pandemic NOUN eblip-30642 173 22 , , PUNCT eblip-30642 173 23 suggesting suggest VERB eblip-30642 173 24 a a DET eblip-30642 173 25 “ " PUNCT eblip-30642 173 26 civility civility NOUN eblip-30642 173 27 of of ADP eblip-30642 173 28 discourse discourse NOUN eblip-30642 173 29 , , PUNCT eblip-30642 173 30 ” " PUNCT eblip-30642 173 31 and and CCONJ eblip-30642 173 32 differ differ VERB eblip-30642 173 33 from from ADP eblip-30642 173 34 those those PRON eblip-30642 173 35 of of ADP eblip-30642 173 36 kathuria kathuria PROPN eblip-30642 173 37 ( ( PUNCT eblip-30642 173 38 2021 2021 NUM eblip-30642 173 39 ) ) PUNCT eblip-30642 173 40 , , PUNCT eblip-30642 173 41 who who PRON eblip-30642 173 42 identified identify VERB eblip-30642 173 43 an an DET eblip-30642 173 44 increase increase NOUN eblip-30642 173 45 in in ADP eblip-30642 173 46 negative negative ADJ eblip-30642 173 47 sentiment sentiment NOUN eblip-30642 173 48 during during ADP eblip-30642 173 49 the the DET eblip-30642 173 50 pandemic pandemic NOUN eblip-30642 173 51 . . PUNCT eblip-30642 174 1 the the DET eblip-30642 174 2 differences difference NOUN eblip-30642 174 3 in in ADP eblip-30642 174 4 our our PRON eblip-30642 174 5 results result NOUN eblip-30642 174 6 may may AUX eblip-30642 174 7 be be AUX eblip-30642 174 8 due due ADJ eblip-30642 174 9 to to ADP eblip-30642 174 10 the the DET eblip-30642 174 11 nature nature NOUN eblip-30642 174 12 of of ADP eblip-30642 174 13 our our PRON eblip-30642 174 14 samples sample NOUN eblip-30642 174 15 : : PUNCT eblip-30642 174 16 kathuria kathuria PROPN eblip-30642 174 17 drew draw VERB eblip-30642 174 18 on on ADP eblip-30642 174 19 data datum NOUN eblip-30642 174 20 from from ADP eblip-30642 174 21 2019 2019 NUM eblip-30642 174 22 to to ADP eblip-30642 174 23 2020 2020 NUM eblip-30642 174 24 , , PUNCT eblip-30642 174 25 kohler kohler NOUN eblip-30642 174 26 from from ADP eblip-30642 174 27 2020 2020 NUM eblip-30642 174 28 alone alone ADV eblip-30642 174 29 , , PUNCT eblip-30642 174 30 and and CCONJ eblip-30642 174 31 our our PRON eblip-30642 174 32 research research NOUN eblip-30642 174 33 covered cover VERB eblip-30642 174 34 2019 2019 NUM eblip-30642 174 35 to to ADP eblip-30642 174 36 2021 2021 NUM eblip-30642 174 37 . . PUNCT eblip-30642 175 1 there there PRON eblip-30642 175 2 were be VERB eblip-30642 175 3 important important ADJ eblip-30642 175 4 contextual contextual ADJ eblip-30642 175 5 differences difference NOUN eblip-30642 175 6 in in ADP eblip-30642 175 7 the the DET eblip-30642 175 8 pandemic pandemic ADJ eblip-30642 175 9 and and CCONJ eblip-30642 175 10 library library NOUN eblip-30642 175 11 services service NOUN eblip-30642 175 12 across across ADP eblip-30642 175 13 these these DET eblip-30642 175 14 time time NOUN eblip-30642 175 15 periods period NOUN eblip-30642 175 16 that that PRON eblip-30642 175 17 may may AUX eblip-30642 175 18 have have AUX eblip-30642 175 19 affected affect VERB eblip-30642 175 20 sentiment sentiment NOUN eblip-30642 175 21 score score NOUN eblip-30642 175 22 . . PUNCT eblip-30642 176 1 for for ADP eblip-30642 176 2 example example NOUN eblip-30642 176 3 , , PUNCT eblip-30642 176 4 throughout throughout ADP eblip-30642 176 5 the the DET eblip-30642 176 6 pandemic pandemic NOUN eblip-30642 176 7 , , PUNCT eblip-30642 176 8 there there PRON eblip-30642 176 9 were be VERB eblip-30642 176 10 periods period NOUN eblip-30642 176 11 of of ADP eblip-30642 176 12 covid covid NOUN eblip-30642 176 13 surges surge NOUN eblip-30642 176 14 and and CCONJ eblip-30642 176 15 resulting result VERB eblip-30642 176 16 lockdown lockdown NOUN eblip-30642 176 17 or or CCONJ eblip-30642 176 18 stay stay VERB eblip-30642 176 19 - - PUNCT eblip-30642 176 20 at at ADP eblip-30642 176 21 - - PUNCT eblip-30642 176 22 home home NOUN eblip-30642 176 23 orders order NOUN eblip-30642 176 24 , , PUNCT eblip-30642 176 25 which which PRON eblip-30642 176 26 restricted restrict VERB eblip-30642 176 27 the the DET eblip-30642 176 28 availability availability NOUN eblip-30642 176 29 of of ADP eblip-30642 176 30 library library ADJ eblip-30642 176 31 spaces space NOUN eblip-30642 176 32 and and CCONJ eblip-30642 176 33 collections collection NOUN eblip-30642 176 34 . . PUNCT eblip-30642 177 1 our our PRON eblip-30642 177 2 sample sample NOUN eblip-30642 177 3 captures capture VERB eblip-30642 177 4 ontario ontario PROPN eblip-30642 177 5 ’s ’s PART eblip-30642 177 6 second second ADJ eblip-30642 177 7 state state NOUN eblip-30642 177 8 of of ADP eblip-30642 177 9 emergency emergency NOUN eblip-30642 177 10 ( ( PUNCT eblip-30642 177 11 beginning begin VERB eblip-30642 177 12 in in ADP eblip-30642 177 13 january january PROPN eblip-30642 177 14 2021 2021 NUM eblip-30642 177 15 ) ) PUNCT eblip-30642 177 16 , , PUNCT eblip-30642 177 17 the the DET eblip-30642 177 18 third third ADJ eblip-30642 177 19 wave wave NOUN eblip-30642 177 20 of of ADP eblip-30642 177 21 the the DET eblip-30642 177 22 virus virus NOUN eblip-30642 177 23 , , PUNCT eblip-30642 177 24 rising rise VERB eblip-30642 177 25 infections infection NOUN eblip-30642 177 26 from from ADP eblip-30642 177 27 covid covid PROPN eblip-30642 177 28 variants variant NOUN eblip-30642 177 29 of of ADP eblip-30642 177 30 concern concern NOUN eblip-30642 177 31 , , PUNCT eblip-30642 177 32 and and CCONJ eblip-30642 177 33 ontario ontario PROPN eblip-30642 177 34 ’s ’s PART eblip-30642 177 35 third third ADJ eblip-30642 177 36 state state NOUN eblip-30642 177 37 of of ADP eblip-30642 177 38 emergency emergency NOUN eblip-30642 177 39 ( ( PUNCT eblip-30642 177 40 beginning begin VERB eblip-30642 177 41 in in ADP eblip-30642 177 42 april april PROPN eblip-30642 177 43 2021 2021 NUM eblip-30642 177 44 ) ) PUNCT eblip-30642 177 45 . . PUNCT eblip-30642 178 1 the the DET eblip-30642 178 2 states state NOUN eblip-30642 178 3 of of ADP eblip-30642 178 4 emergency emergency NOUN eblip-30642 178 5 triggered trigger VERB eblip-30642 178 6 stay stay VERB eblip-30642 178 7 at at ADP eblip-30642 178 8 home home NOUN eblip-30642 178 9 orders order NOUN eblip-30642 178 10 , , PUNCT eblip-30642 178 11 which which PRON eblip-30642 178 12 prompted prompt VERB eblip-30642 178 13 ontario ontario PROPN eblip-30642 178 14 ’s ’s PART eblip-30642 178 15 academic academic ADJ eblip-30642 178 16 libraries library NOUN eblip-30642 178 17 to to PART eblip-30642 178 18 close close VERB eblip-30642 178 19 and and CCONJ eblip-30642 178 20 shut shut VERB eblip-30642 178 21 down down ADP eblip-30642 178 22 services service NOUN eblip-30642 178 23 like like ADP eblip-30642 178 24 curbside curbside NOUN eblip-30642 178 25 pickup pickup NOUN eblip-30642 178 26 and and CCONJ eblip-30642 178 27 scan scan VERB eblip-30642 178 28 and and CCONJ eblip-30642 178 29 deliver deliver VERB eblip-30642 178 30 . . PUNCT eblip-30642 179 1 overall overall ADV eblip-30642 179 2 , , PUNCT eblip-30642 179 3 2021 2021 NUM eblip-30642 179 4 was be AUX eblip-30642 179 5 a a DET eblip-30642 179 6 period period NOUN eblip-30642 179 7 of of ADP eblip-30642 179 8 significant significant ADJ eblip-30642 179 9 flux flux NOUN eblip-30642 179 10 , , PUNCT eblip-30642 179 11 with with ADP eblip-30642 179 12 users user NOUN eblip-30642 179 13 losing lose VERB eblip-30642 179 14 and and CCONJ eblip-30642 179 15 gaining gain VERB eblip-30642 179 16 access access NOUN eblip-30642 179 17 to to ADP eblip-30642 179 18 physical physical ADJ eblip-30642 179 19 spaces space NOUN eblip-30642 179 20 and and CCONJ eblip-30642 179 21 collections collection NOUN eblip-30642 179 22 , , PUNCT eblip-30642 179 23 which which PRON eblip-30642 179 24 may may AUX eblip-30642 179 25 have have AUX eblip-30642 179 26 influenced influence VERB eblip-30642 179 27 sentiment sentiment NOUN eblip-30642 179 28 scores score NOUN eblip-30642 179 29 differently differently ADV eblip-30642 179 30 than than ADP eblip-30642 179 31 earlier early ADJ eblip-30642 179 32 phases phase NOUN eblip-30642 179 33 of of ADP eblip-30642 179 34 the the DET eblip-30642 179 35 pandemic pandemic NOUN eblip-30642 179 36 . . PUNCT eblip-30642 180 1 in in ADP eblip-30642 180 2 addition addition NOUN eblip-30642 180 3 , , PUNCT eblip-30642 180 4 the the DET eblip-30642 180 5 variation variation NOUN eblip-30642 180 6 in in ADP eblip-30642 180 7 our our PRON eblip-30642 180 8 results result NOUN eblip-30642 180 9 may may AUX eblip-30642 180 10 also also ADV eblip-30642 180 11 be be AUX eblip-30642 180 12 due due ADJ eblip-30642 180 13 to to ADP eblip-30642 180 14 the the DET eblip-30642 180 15 different different ADJ eblip-30642 180 16 sentiment sentiment NOUN eblip-30642 180 17 analysis analysis NOUN eblip-30642 180 18 tools tool NOUN eblip-30642 180 19 we we PRON eblip-30642 180 20 used use VERB eblip-30642 180 21 ; ; PUNCT eblip-30642 180 22 kathuria kathuria PROPN eblip-30642 180 23 grouped group VERB eblip-30642 180 24 words word NOUN eblip-30642 180 25 into into ADP eblip-30642 180 26 positive positive ADJ eblip-30642 180 27 or or CCONJ eblip-30642 180 28 negative negative ADJ eblip-30642 180 29 sentiment sentiment NOUN eblip-30642 180 30 using use VERB eblip-30642 180 31 a a DET eblip-30642 180 32 coding code VERB eblip-30642 180 33 system system NOUN eblip-30642 180 34 , , PUNCT eblip-30642 180 35 while while SCONJ eblip-30642 180 36 kohler kohler NOUN eblip-30642 180 37 , , PUNCT eblip-30642 180 38 like like ADP eblip-30642 180 39 us we PRON eblip-30642 180 40 , , PUNCT eblip-30642 180 41 used use VERB eblip-30642 180 42 vader vader NOUN eblip-30642 180 43 . . PUNCT eblip-30642 180 44     SPACE eblip-30642 181 1 the the DET eblip-30642 181 2 vader vader NOUN eblip-30642 181 3 library library PROPN eblip-30642 181 4 ’s ’s PART eblip-30642 181 5 ability ability NOUN eblip-30642 181 6 to to PART eblip-30642 181 7 calculate calculate VERB eblip-30642 181 8 average average ADJ eblip-30642 181 9 patron patron NOUN eblip-30642 181 10 sentiment sentiment NOUN eblip-30642 181 11 score score NOUN eblip-30642 181 12 and and CCONJ eblip-30642 181 13 average average ADJ eblip-30642 181 14 operator operator NOUN eblip-30642 181 15 score score NOUN eblip-30642 181 16 for for ADP eblip-30642 181 17 each each DET eblip-30642 181 18 chat chat NOUN eblip-30642 181 19 lead lead VERB eblip-30642 181 20 us we PRON eblip-30642 181 21 to to ADP eblip-30642 181 22 a a DET eblip-30642 181 23 noteworthy noteworthy ADJ eblip-30642 181 24 finding finding NOUN eblip-30642 181 25 : : PUNCT eblip-30642 181 26 average average ADJ eblip-30642 181 27 user user NOUN eblip-30642 181 28 sentiment sentiment NOUN eblip-30642 181 29 score score NOUN eblip-30642 181 30 was be AUX eblip-30642 181 31 higher high ADJ eblip-30642 181 32 during during ADP eblip-30642 181 33 the the DET eblip-30642 181 34 pandemic pandemic NOUN eblip-30642 181 35 , , PUNCT eblip-30642 181 36 while while SCONJ eblip-30642 181 37 there there PRON eblip-30642 181 38 was be VERB eblip-30642 181 39 no no DET eblip-30642 181 40 significant significant ADJ eblip-30642 181 41 difference difference NOUN eblip-30642 181 42 in in ADP eblip-30642 181 43 average average ADJ eblip-30642 181 44 operator operator NOUN eblip-30642 181 45 sentiment sentiment NOUN eblip-30642 181 46 score score NOUN eblip-30642 181 47 . . PUNCT eblip-30642 182 1 this this PRON eblip-30642 182 2 indicates indicate VERB eblip-30642 182 3 that that SCONJ eblip-30642 182 4 it it PRON eblip-30642 182 5 may may AUX eblip-30642 182 6 have have AUX eblip-30642 182 7 been be AUX eblip-30642 182 8 the the DET eblip-30642 182 9 user user NOUN eblip-30642 182 10 ’s ’s PART eblip-30642 182 11 tone tone NOUN eblip-30642 182 12 or or CCONJ eblip-30642 182 13 attitude attitude NOUN eblip-30642 182 14 that that PRON eblip-30642 182 15 contributed contribute VERB eblip-30642 182 16 to to ADP eblip-30642 182 17 statistically statistically ADV eblip-30642 182 18 significant significant ADJ eblip-30642 182 19 differences difference NOUN eblip-30642 182 20 in in ADP eblip-30642 182 21 sentiment sentiment NOUN eblip-30642 182 22 score score NOUN eblip-30642 182 23 on on ADP eblip-30642 182 24 ask ask VERB eblip-30642 182 25 a a DET eblip-30642 182 26 librarian librarian NOUN eblip-30642 182 27 during during ADP eblip-30642 182 28 the the DET eblip-30642 182 29 pandemic pandemic ADJ eblip-30642 182 30 . . PUNCT eblip-30642 183 1 sobol sobol NOUN eblip-30642 183 2 et et PROPN eblip-30642 183 3 al al PROPN eblip-30642 183 4 . . PROPN eblip-30642 184 1 ( ( PUNCT eblip-30642 184 2 2023 2023 NUM eblip-30642 184 3 ) ) PUNCT eblip-30642 184 4 noted note VERB eblip-30642 184 5 a a DET eblip-30642 184 6 similar similar ADJ eblip-30642 184 7 trend trend NOUN eblip-30642 184 8 on on ADP eblip-30642 184 9 their their PRON eblip-30642 184 10 consortial consortial ADJ eblip-30642 184 11 chat chat NOUN eblip-30642 184 12 service service NOUN eblip-30642 184 13 : : PUNCT eblip-30642 184 14 scores score NOUN eblip-30642 184 15 for for ADP eblip-30642 184 16 patron patron NOUN eblip-30642 184 17 chats chat NOUN eblip-30642 184 18 had have VERB eblip-30642 184 19 a a DET eblip-30642 184 20 small small ADJ eblip-30642 184 21 increase increase NOUN eblip-30642 184 22 in in ADP eblip-30642 184 23 positive positive ADJ eblip-30642 184 24 language language NOUN eblip-30642 184 25 during during ADP eblip-30642 184 26 the the DET eblip-30642 184 27 pandemic pandemic NOUN eblip-30642 184 28 , , PUNCT eblip-30642 184 29 while while SCONJ eblip-30642 184 30 positive positive ADJ eblip-30642 184 31 language language NOUN eblip-30642 184 32 among among ADP eblip-30642 184 33 chat chat NOUN eblip-30642 184 34 providers provider NOUN eblip-30642 184 35 declined decline VERB eblip-30642 184 36 . . PUNCT eblip-30642 185 1 additional additional ADJ eblip-30642 185 2 research research NOUN eblip-30642 185 3 is be AUX eblip-30642 185 4 needed need VERB eblip-30642 185 5 to to PART eblip-30642 185 6 determine determine VERB eblip-30642 185 7 why why SCONJ eblip-30642 185 8 user user NOUN eblip-30642 185 9 sentiment sentiment NOUN eblip-30642 185 10 score score NOUN eblip-30642 185 11 increased increase VERB eblip-30642 185 12 during during ADP eblip-30642 185 13 the the DET eblip-30642 185 14 pandemic pandemic NOUN eblip-30642 185 15 . . PUNCT eblip-30642 186 1 a a DET eblip-30642 186 2 study study NOUN eblip-30642 186 3 by by ADP eblip-30642 186 4 radford radford PROPN eblip-30642 186 5 et et PROPN eblip-30642 186 6 al al PROPN eblip-30642 186 7 . . PROPN eblip-30642 186 8 ( ( PUNCT eblip-30642 186 9 2022 2022 NUM eblip-30642 186 10 ) ) PUNCT eblip-30642 186 11 may may AUX eblip-30642 186 12 provide provide VERB eblip-30642 186 13 an an DET eblip-30642 186 14 initial initial ADJ eblip-30642 186 15 explanation explanation NOUN eblip-30642 186 16 . . PUNCT eblip-30642 187 1 many many ADJ eblip-30642 187 2 chat chat VERB eblip-30642 187 3 operators operator NOUN eblip-30642 187 4 reported report VERB eblip-30642 187 5 positive positive ADJ eblip-30642 187 6 changes change NOUN eblip-30642 187 7 in in ADP eblip-30642 187 8 user user NOUN eblip-30642 187 9 communication communication NOUN eblip-30642 187 10 style style NOUN eblip-30642 187 11 during during ADP eblip-30642 187 12 the the DET eblip-30642 187 13 pandemic pandemic ADJ eblip-30642 187 14 , , PUNCT eblip-30642 187 15 such such ADJ eblip-30642 187 16 as as ADP eblip-30642 187 17 politeness politeness NOUN eblip-30642 187 18 and and CCONJ eblip-30642 187 19 expressions expression NOUN eblip-30642 187 20 of of ADP eblip-30642 187 21 gratitude gratitude NOUN eblip-30642 187 22 . . PUNCT eblip-30642 188 1 kohler kohler NOUN eblip-30642 188 2 ( ( PUNCT eblip-30642 188 3 2017 2017 NUM eblip-30642 188 4 ) ) PUNCT eblip-30642 188 5 also also ADV eblip-30642 188 6 noted note VERB eblip-30642 188 7 the the DET eblip-30642 188 8 role role NOUN eblip-30642 188 9 of of ADP eblip-30642 188 10 politeness politeness NOUN eblip-30642 188 11 in in ADP eblip-30642 188 12 positive positive ADJ eblip-30642 188 13 sentiment sentiment NOUN eblip-30642 188 14 and and CCONJ eblip-30642 188 15 added add VERB eblip-30642 188 16 that that SCONJ eblip-30642 188 17 the the DET eblip-30642 188 18 user user NOUN eblip-30642 188 19 ’s ’s PART eblip-30642 188 20 sense sense NOUN eblip-30642 188 21 of of ADP eblip-30642 188 22 being be AUX eblip-30642 188 23 part part NOUN eblip-30642 188 24 of of ADP eblip-30642 188 25 the the DET eblip-30642 188 26 same same ADJ eblip-30642 188 27 academic academic ADJ eblip-30642 188 28 community community NOUN eblip-30642 188 29 as as SCONJ eblip-30642 188 30 the the DET eblip-30642 188 31 operator operator NOUN eblip-30642 188 32 may may AUX eblip-30642 188 33 influence influence VERB eblip-30642 188 34 the the DET eblip-30642 188 35 language language NOUN eblip-30642 188 36 used use VERB eblip-30642 188 37 . . PUNCT eblip-30642 189 1 these these DET eblip-30642 189 2 elements element NOUN eblip-30642 189 3 of of ADP eblip-30642 189 4 communication communication NOUN eblip-30642 189 5 style style NOUN eblip-30642 189 6 may may AUX eblip-30642 189 7 have have AUX eblip-30642 189 8 been be AUX eblip-30642 189 9 parsed parse VERB eblip-30642 189 10 positively positively ADV eblip-30642 189 11 by by ADP eblip-30642 189 12 the the DET eblip-30642 189 13 vader vader NOUN eblip-30642 189 14 library library NOUN eblip-30642 189 15 . . PUNCT eblip-30642 189 16     SPACE eblip-30642 190 1 limitations limitation NOUN eblip-30642 190 2 and and CCONJ eblip-30642 190 3 future future ADJ eblip-30642 190 4 research research NOUN eblip-30642 190 5     SPACE eblip-30642 190 6 our our PRON eblip-30642 190 7 study study NOUN eblip-30642 190 8 has have VERB eblip-30642 190 9 several several ADJ eblip-30642 190 10 limitations limitation NOUN eblip-30642 190 11 . . PUNCT eblip-30642 191 1 firstly firstly ADV eblip-30642 191 2 , , PUNCT eblip-30642 191 3 there there PRON eblip-30642 191 4 is be VERB eblip-30642 191 5 a a DET eblip-30642 191 6 great great ADJ eblip-30642 191 7 deal deal NOUN eblip-30642 191 8 of of ADP eblip-30642 191 9 complexity complexity NOUN eblip-30642 191 10 and and CCONJ eblip-30642 191 11 nuance nuance NOUN eblip-30642 191 12 in in ADP eblip-30642 191 13 textual textual ADJ eblip-30642 191 14 data datum NOUN eblip-30642 191 15 , , PUNCT eblip-30642 191 16 meaning mean VERB eblip-30642 191 17 that that SCONJ eblip-30642 191 18 sentiment sentiment NOUN eblip-30642 191 19 analysis analysis NOUN eblip-30642 191 20 tools tool NOUN eblip-30642 191 21 may may AUX eblip-30642 191 22 sometimes sometimes ADV eblip-30642 191 23 parse parse VERB eblip-30642 191 24 text text NOUN eblip-30642 191 25 more more ADV eblip-30642 191 26 inaccurately inaccurately ADV eblip-30642 191 27 than than ADP eblip-30642 191 28 a a DET eblip-30642 191 29 human human ADJ eblip-30642 191 30 researcher researcher NOUN eblip-30642 191 31 . . PUNCT eblip-30642 192 1 qualitative qualitative ADJ eblip-30642 192 2 studies study NOUN eblip-30642 192 3 of of ADP eblip-30642 192 4 pandemic pandemic ADJ eblip-30642 192 5 - - PUNCT eblip-30642 192 6 era era NOUN eblip-30642 192 7 chat chat NOUN eblip-30642 192 8 discourse discourse NOUN eblip-30642 192 9 would would AUX eblip-30642 192 10 be be AUX eblip-30642 192 11 a a DET eblip-30642 192 12 helpful helpful ADJ eblip-30642 192 13 complement complement NOUN eblip-30642 192 14 to to ADP eblip-30642 192 15 the the DET eblip-30642 192 16 existing exist VERB eblip-30642 192 17 computational computational ADJ eblip-30642 192 18 studies study NOUN eblip-30642 192 19 . . PUNCT eblip-30642 193 1 secondly secondly ADV eblip-30642 193 2 , , PUNCT eblip-30642 193 3 because because SCONJ eblip-30642 193 4 we we PRON eblip-30642 193 5 employed employ VERB eblip-30642 193 6 a a DET eblip-30642 193 7 mix mix NOUN eblip-30642 193 8 of of ADP eblip-30642 193 9 hand hand NOUN eblip-30642 193 10 - - PUNCT eblip-30642 193 11 coding code VERB eblip-30642 193 12 and and CCONJ eblip-30642 193 13 natural natural ADJ eblip-30642 193 14 language language NOUN eblip-30642 193 15 processing processing NOUN eblip-30642 193 16 for for ADP eblip-30642 193 17 our our PRON eblip-30642 193 18 research research NOUN eblip-30642 193 19 , , PUNCT eblip-30642 193 20 we we PRON eblip-30642 193 21 selected select VERB eblip-30642 193 22 a a DET eblip-30642 193 23 sample sample NOUN eblip-30642 193 24 of of ADP eblip-30642 193 25 chats chat NOUN eblip-30642 193 26 rather rather ADV eblip-30642 193 27 than than ADP eblip-30642 193 28 processing process VERB eblip-30642 193 29 the the DET eblip-30642 193 30 entire entire ADJ eblip-30642 193 31 corpus corpus NOUN eblip-30642 193 32 of of ADP eblip-30642 193 33 chats chat NOUN eblip-30642 193 34 between between ADP eblip-30642 193 35 2019 2019 NUM eblip-30642 193 36 to to ADP eblip-30642 193 37 2021 2021 NUM eblip-30642 193 38 using use VERB eblip-30642 193 39 vader vader NOUN eblip-30642 193 40 . . PUNCT eblip-30642 194 1 although although SCONJ eblip-30642 194 2 our our PRON eblip-30642 194 3 sample sample NOUN eblip-30642 194 4 size size NOUN eblip-30642 194 5 was be AUX eblip-30642 194 6 large large ADJ eblip-30642 194 7 ( ( PUNCT eblip-30642 194 8 > > SYM eblip-30642 194 9 3000 3000 NUM eblip-30642 194 10 chats chat NOUN eblip-30642 194 11 ) ) PUNCT eblip-30642 194 12 , , PUNCT eblip-30642 194 13 failing fail VERB eblip-30642 194 14 to to PART eblip-30642 194 15 utilize utilize VERB eblip-30642 194 16 the the DET eblip-30642 194 17 entire entire ADJ eblip-30642 194 18 population population NOUN eblip-30642 194 19 of of ADP eblip-30642 194 20 chat chat NOUN eblip-30642 194 21 transcripts transcript NOUN eblip-30642 194 22 may may AUX eblip-30642 194 23 have have AUX eblip-30642 194 24 limited limit VERB eblip-30642 194 25 the the DET eblip-30642 194 26 generalizability generalizability NOUN eblip-30642 194 27 of of ADP eblip-30642 194 28 our our PRON eblip-30642 194 29 findings finding NOUN eblip-30642 194 30 . . PUNCT eblip-30642 195 1 future future ADJ eblip-30642 195 2 research research NOUN eblip-30642 195 3 could could AUX eblip-30642 195 4 employ employ VERB eblip-30642 195 5 our our PRON eblip-30642 195 6 methods method NOUN eblip-30642 195 7 using use VERB eblip-30642 195 8 a a DET eblip-30642 195 9 larger large ADJ eblip-30642 195 10 sample sample NOUN eblip-30642 195 11 size size NOUN eblip-30642 195 12 of of ADP eblip-30642 195 13 chats chat NOUN eblip-30642 195 14 . . PUNCT eblip-30642 196 1 in in ADP eblip-30642 196 2 addition addition NOUN eblip-30642 196 3 , , PUNCT eblip-30642 196 4 given give VERB eblip-30642 196 5 the the DET eblip-30642 196 6 nature nature NOUN eblip-30642 196 7 of of ADP eblip-30642 196 8 our our PRON eblip-30642 196 9 dataset dataset NOUN eblip-30642 196 10 , , PUNCT eblip-30642 196 11 many many ADJ eblip-30642 196 12 of of ADP eblip-30642 196 13 our our PRON eblip-30642 196 14 findings finding NOUN eblip-30642 196 15 are be AUX eblip-30642 196 16 contextual contextual ADJ eblip-30642 196 17 to to ADP eblip-30642 196 18 the the DET eblip-30642 196 19 first first ADJ eblip-30642 196 20 two two NUM eblip-30642 196 21 years year NOUN eblip-30642 196 22 of of ADP eblip-30642 196 23 the the DET eblip-30642 196 24 pandemic pandemic NOUN eblip-30642 196 25 . . PUNCT eblip-30642 197 1 while while SCONJ eblip-30642 197 2 our our PRON eblip-30642 197 3 results result NOUN eblip-30642 197 4 provide provide VERB eblip-30642 197 5 a a DET eblip-30642 197 6 rich rich ADJ eblip-30642 197 7 portrait portrait NOUN eblip-30642 197 8 of of ADP eblip-30642 197 9 users user NOUN eblip-30642 197 10 ’ ’ PART eblip-30642 197 11 sentiments sentiment NOUN eblip-30642 197 12 from from ADP eblip-30642 197 13 2020 2020 NUM eblip-30642 197 14 - - SYM eblip-30642 197 15 2021 2021 NUM eblip-30642 197 16 , , PUNCT eblip-30642 197 17 further further ADJ eblip-30642 197 18 research research NOUN eblip-30642 197 19 is be AUX eblip-30642 197 20 needed need VERB eblip-30642 197 21 to to PART eblip-30642 197 22 explore explore VERB eblip-30642 197 23 user user NOUN eblip-30642 197 24 sentiment sentiment NOUN eblip-30642 197 25 during during ADP eblip-30642 197 26 the the DET eblip-30642 197 27 later later ADJ eblip-30642 197 28 years year NOUN eblip-30642 197 29 of of ADP eblip-30642 197 30 the the DET eblip-30642 197 31 pandemic pandemic ADJ eblip-30642 197 32 ( ( PUNCT eblip-30642 197 33 2022 2022 NUM eblip-30642 197 34 - - SYM eblip-30642 197 35 2023 2023 NUM eblip-30642 197 36 ) ) PUNCT eblip-30642 197 37 . . PUNCT eblip-30642 198 1 additional additional ADJ eblip-30642 198 2 studies study NOUN eblip-30642 198 3 are be AUX eblip-30642 198 4 also also ADV eblip-30642 198 5 needed need VERB eblip-30642 198 6 to to PART eblip-30642 198 7 determine determine VERB eblip-30642 198 8 if if SCONJ eblip-30642 198 9 the the DET eblip-30642 198 10 associations association NOUN eblip-30642 198 11 we we PRON eblip-30642 198 12 uncovered uncover VERB eblip-30642 198 13 between between ADP eblip-30642 198 14 chat chat NOUN eblip-30642 198 15 characteristics characteristic NOUN eblip-30642 198 16 and and CCONJ eblip-30642 198 17 sentiment sentiment NOUN eblip-30642 198 18 score score NOUN eblip-30642 198 19 will will AUX eblip-30642 198 20 extend extend VERB eblip-30642 198 21 beyond beyond ADP eblip-30642 198 22 the the DET eblip-30642 198 23 pandemic pandemic NOUN eblip-30642 198 24 . . PUNCT eblip-30642 199 1 finally finally ADV eblip-30642 199 2 , , PUNCT eblip-30642 199 3 the the DET eblip-30642 199 4 vader vader NOUN eblip-30642 199 5 library library NOUN eblip-30642 199 6 is be AUX eblip-30642 199 7 somewhat somewhat ADV eblip-30642 199 8 sensitive sensitive ADJ eblip-30642 199 9 to to ADP eblip-30642 199 10 the the DET eblip-30642 199 11 subject subject NOUN eblip-30642 199 12 of of ADP eblip-30642 199 13 the the DET eblip-30642 199 14 conversation conversation NOUN eblip-30642 199 15 , , PUNCT eblip-30642 199 16 meaning mean VERB eblip-30642 199 17 that that SCONJ eblip-30642 199 18 research research NOUN eblip-30642 199 19 topics topic NOUN eblip-30642 199 20 containing contain VERB eblip-30642 199 21 negative negative ADJ eblip-30642 199 22 terms term NOUN eblip-30642 199 23 may may AUX eblip-30642 199 24 result result VERB eblip-30642 199 25 in in ADP eblip-30642 199 26 negative negative ADJ eblip-30642 199 27 sentiment sentiment NOUN eblip-30642 199 28 scores score NOUN eblip-30642 199 29 . . PUNCT eblip-30642 200 1 additional additional ADJ eblip-30642 200 2 research research NOUN eblip-30642 200 3 could could AUX eblip-30642 200 4 explore explore VERB eblip-30642 200 5 methods method NOUN eblip-30642 200 6 to to PART eblip-30642 200 7 effectively effectively ADV eblip-30642 200 8 control control VERB eblip-30642 200 9 for for ADP eblip-30642 200 10 the the DET eblip-30642 200 11 subject subject NOUN eblip-30642 200 12 of of ADP eblip-30642 200 13 the the DET eblip-30642 200 14 chat chat NOUN eblip-30642 200 15 . . PUNCT eblip-30642 200 16     SPACE eblip-30642 201 1 implications implication NOUN eblip-30642 201 2     SPACE eblip-30642 201 3 our our PRON eblip-30642 201 4 research research NOUN eblip-30642 201 5 study study NOUN eblip-30642 201 6 outlines outline VERB eblip-30642 201 7 a a DET eblip-30642 201 8 methodology methodology NOUN eblip-30642 201 9 for for ADP eblip-30642 201 10 chat chat NOUN eblip-30642 201 11 transcript transcript NOUN eblip-30642 201 12 analysis analysis NOUN eblip-30642 201 13 that that PRON eblip-30642 201 14 combines combine VERB eblip-30642 201 15 hand hand NOUN eblip-30642 201 16 coding coding NOUN eblip-30642 201 17 and and CCONJ eblip-30642 201 18 natural natural ADJ eblip-30642 201 19 language language NOUN eblip-30642 201 20 processing processing NOUN eblip-30642 201 21 . . PUNCT eblip-30642 202 1 this this DET eblip-30642 202 2 approach approach NOUN eblip-30642 202 3 enables enable VERB eblip-30642 202 4 researchers researcher NOUN eblip-30642 202 5 to to PART eblip-30642 202 6 calculate calculate VERB eblip-30642 202 7 sentiment sentiment NOUN eblip-30642 202 8 scores score NOUN eblip-30642 202 9 for for ADP eblip-30642 202 10 chat chat NOUN eblip-30642 202 11 transcripts transcript NOUN eblip-30642 202 12 using use VERB eblip-30642 202 13 the the DET eblip-30642 202 14 vader vader NOUN eblip-30642 202 15 library library NOUN eblip-30642 202 16 and and CCONJ eblip-30642 202 17 run run VERB eblip-30642 202 18 inferential inferential ADJ eblip-30642 202 19 statistics statistic NOUN eblip-30642 202 20 to to PART eblip-30642 202 21 test test VERB eblip-30642 202 22 the the DET eblip-30642 202 23 relationships relationship NOUN eblip-30642 202 24 between between ADP eblip-30642 202 25 the the DET eblip-30642 202 26 hand hand NOUN eblip-30642 202 27 - - PUNCT eblip-30642 202 28 coded code VERB eblip-30642 202 29 or or CCONJ eblip-30642 202 30 toolchain toolchain NOUN eblip-30642 202 31 - - PUNCT eblip-30642 202 32 generated generate VERB eblip-30642 202 33 variables variable NOUN eblip-30642 202 34 and and CCONJ eblip-30642 202 35 sentiment sentiment NOUN eblip-30642 202 36 scores score NOUN eblip-30642 202 37 . . PUNCT eblip-30642 203 1 this this PRON eblip-30642 203 2 allows allow VERB eblip-30642 203 3 for for ADP eblip-30642 203 4 deeper deep ADJ eblip-30642 203 5 investigations investigation NOUN eblip-30642 203 6 into into ADP eblip-30642 203 7 how how SCONJ eblip-30642 203 8 the the DET eblip-30642 203 9 characteristics characteristic NOUN eblip-30642 203 10 of of ADP eblip-30642 203 11 the the DET eblip-30642 203 12 chat chat NOUN eblip-30642 203 13 affect affect VERB eblip-30642 203 14 sentiment sentiment NOUN eblip-30642 203 15 score score NOUN eblip-30642 203 16 . . PUNCT eblip-30642 203 17     SPACE eblip-30642 204 1 while while SCONJ eblip-30642 204 2 we we PRON eblip-30642 204 3 used use VERB eblip-30642 204 4 this this DET eblip-30642 204 5 methodology methodology NOUN eblip-30642 204 6 to to PART eblip-30642 204 7 examine examine VERB eblip-30642 204 8 chat chat ADJ eblip-30642 204 9 transcripts transcript NOUN eblip-30642 204 10 from from ADP eblip-30642 204 11 the the DET eblip-30642 204 12 covid-19 covid-19 PROPN eblip-30642 204 13 pandemic pandemic NOUN eblip-30642 204 14 on on ADP eblip-30642 204 15 a a DET eblip-30642 204 16 consortial consortial ADJ eblip-30642 204 17 chat chat NOUN eblip-30642 204 18 service service NOUN eblip-30642 204 19 , , PUNCT eblip-30642 204 20 this this DET eblip-30642 204 21 approach approach NOUN eblip-30642 204 22 could could AUX eblip-30642 204 23 be be AUX eblip-30642 204 24 used use VERB eblip-30642 204 25 to to PART eblip-30642 204 26 explore explore VERB eblip-30642 204 27 the the DET eblip-30642 204 28 nature nature NOUN eblip-30642 204 29 of of ADP eblip-30642 204 30 chat chat NOUN eblip-30642 204 31 interactions interaction NOUN eblip-30642 204 32 over over ADP eblip-30642 204 33 any any DET eblip-30642 204 34 period period NOUN eblip-30642 204 35 and and CCONJ eblip-30642 204 36 on on ADP eblip-30642 204 37 any any DET eblip-30642 204 38 type type NOUN eblip-30642 204 39 of of ADP eblip-30642 204 40 chat chat NOUN eblip-30642 204 41 service service NOUN eblip-30642 204 42 . . PUNCT eblip-30642 205 1 vader vader NOUN eblip-30642 205 2 can can AUX eblip-30642 205 3 also also ADV eblip-30642 205 4 process process VERB eblip-30642 205 5 content content NOUN eblip-30642 205 6 from from ADP eblip-30642 205 7 other other ADJ eblip-30642 205 8 forms form NOUN eblip-30642 205 9 of of ADP eblip-30642 205 10 virtual virtual ADJ eblip-30642 205 11 reference reference NOUN eblip-30642 205 12 ( ( PUNCT eblip-30642 205 13 such such ADJ eblip-30642 205 14 as as ADP eblip-30642 205 15 emails email NOUN eblip-30642 205 16 ) ) PUNCT eblip-30642 205 17 or or CCONJ eblip-30642 205 18 social social ADJ eblip-30642 205 19 media medium NOUN eblip-30642 205 20 . . PUNCT eblip-30642 206 1 practitioners practitioner NOUN eblip-30642 206 2 can can AUX eblip-30642 206 3 incorporate incorporate VERB eblip-30642 206 4 this this DET eblip-30642 206 5 methodology methodology NOUN eblip-30642 206 6 into into ADP eblip-30642 206 7 regular regular ADJ eblip-30642 206 8 service service NOUN eblip-30642 206 9 evaluation evaluation NOUN eblip-30642 206 10 or or CCONJ eblip-30642 206 11 review review NOUN eblip-30642 206 12 to to PART eblip-30642 206 13 understand understand VERB eblip-30642 206 14 user user NOUN eblip-30642 206 15 sentiment sentiment NOUN eblip-30642 206 16 and and CCONJ eblip-30642 206 17 satisfaction satisfaction NOUN eblip-30642 206 18 . . PUNCT eblip-30642 207 1 given give VERB eblip-30642 207 2 that that SCONJ eblip-30642 207 3 using use VERB eblip-30642 207 4 sentiment sentiment NOUN eblip-30642 207 5 analysis analysis NOUN eblip-30642 207 6 tools tool NOUN eblip-30642 207 7 is be AUX eblip-30642 207 8 less less ADJ eblip-30642 207 9 timeand timeand NOUN eblip-30642 207 10 labour labour NOUN eblip-30642 207 11 - - PUNCT eblip-30642 207 12 intensive intensive ADJ eblip-30642 207 13 than than ADP eblip-30642 207 14 traditional traditional ADJ eblip-30642 207 15 hand hand NOUN eblip-30642 207 16 - - PUNCT eblip-30642 207 17 coding coding NOUN eblip-30642 207 18 , , PUNCT eblip-30642 207 19 sentiment sentiment NOUN eblip-30642 207 20 analyses analysis NOUN eblip-30642 207 21 could could AUX eblip-30642 207 22 be be AUX eblip-30642 207 23 run run VERB eblip-30642 207 24 more more ADV eblip-30642 207 25 regularly regularly ADV eblip-30642 207 26 for for ADP eblip-30642 207 27 real real ADJ eblip-30642 207 28 - - PUNCT eblip-30642 207 29 time time NOUN eblip-30642 207 30 assessment assessment NOUN eblip-30642 207 31 . . PUNCT eblip-30642 207 32     SPACE eblip-30642 208 1 as as SCONJ eblip-30642 208 2 libraries library NOUN eblip-30642 208 3 increasingly increasingly ADV eblip-30642 208 4 operate operate VERB eblip-30642 208 5 in in ADP eblip-30642 208 6 environments environment NOUN eblip-30642 208 7 of of ADP eblip-30642 208 8 evidence evidence NOUN eblip-30642 208 9 based base VERB eblip-30642 208 10 or or CCONJ eblip-30642 208 11 data datum NOUN eblip-30642 208 12 - - PUNCT eblip-30642 208 13 informed inform VERB eblip-30642 208 14 decision decision NOUN eblip-30642 208 15 - - PUNCT eblip-30642 208 16 making making NOUN eblip-30642 208 17 , , PUNCT eblip-30642 208 18 sentiment sentiment NOUN eblip-30642 208 19 analysis analysis NOUN eblip-30642 208 20 can can AUX eblip-30642 208 21 be be AUX eblip-30642 208 22 a a DET eblip-30642 208 23 helpful helpful ADJ eblip-30642 208 24 approach approach NOUN eblip-30642 208 25 to to PART eblip-30642 208 26 identify identify VERB eblip-30642 208 27 areas area NOUN eblip-30642 208 28 where where SCONJ eblip-30642 208 29 libraries library NOUN eblip-30642 208 30 can can AUX eblip-30642 208 31 make make VERB eblip-30642 208 32 improvements improvement NOUN eblip-30642 208 33 to to ADP eblip-30642 208 34 customer customer NOUN eblip-30642 208 35 service service NOUN eblip-30642 208 36 , , PUNCT eblip-30642 208 37 training training NOUN eblip-30642 208 38 , , PUNCT eblip-30642 208 39 policies policy NOUN eblip-30642 208 40 , , PUNCT eblip-30642 208 41 or or CCONJ eblip-30642 208 42 service service NOUN eblip-30642 208 43 models model NOUN eblip-30642 208 44 . . PUNCT eblip-30642 209 1 as as ADP eblip-30642 209 2 a a DET eblip-30642 209 3 free free ADJ eblip-30642 209 4 , , PUNCT eblip-30642 209 5 open open ADJ eblip-30642 209 6 - - PUNCT eblip-30642 209 7 source source NOUN eblip-30642 209 8 tool tool NOUN eblip-30642 209 9 , , PUNCT eblip-30642 209 10 vader vader NOUN eblip-30642 209 11 is be AUX eblip-30642 209 12 ideal ideal ADJ eblip-30642 209 13 for for ADP eblip-30642 209 14 librarians librarian NOUN eblip-30642 209 15 beginning begin VERB eblip-30642 209 16 to to PART eblip-30642 209 17 explore explore VERB eblip-30642 209 18 sentiment sentiment NOUN eblip-30642 209 19 analysis analysis NOUN eblip-30642 209 20 . . PUNCT eblip-30642 209 21     SPACE eblip-30642 210 1 conclusion conclusion NOUN eblip-30642 210 2     SPACE eblip-30642 210 3 this this DET eblip-30642 210 4 study study NOUN eblip-30642 210 5 reports report VERB eblip-30642 210 6 on on ADP eblip-30642 210 7 the the DET eblip-30642 210 8 sentiment sentiment NOUN eblip-30642 210 9 analysis analysis NOUN eblip-30642 210 10 of of ADP eblip-30642 210 11 over over ADP eblip-30642 210 12 3,000 3,000 NUM eblip-30642 210 13 chat chat NOUN eblip-30642 210 14 transcripts transcript NOUN eblip-30642 210 15 from from ADP eblip-30642 210 16 ask ask VERB eblip-30642 210 17 a a DET eblip-30642 210 18 librarian librarian NOUN eblip-30642 210 19 from from ADP eblip-30642 210 20 2019 2019 NUM eblip-30642 210 21 to to ADP eblip-30642 210 22 2021 2021 NUM eblip-30642 210 23 . . PUNCT eblip-30642 211 1 overall overall ADV eblip-30642 211 2 , , PUNCT eblip-30642 211 3 we we PRON eblip-30642 211 4 found find VERB eblip-30642 211 5 that that SCONJ eblip-30642 211 6 mean mean ADJ eblip-30642 211 7 sentiment sentiment NOUN eblip-30642 211 8 was be AUX eblip-30642 211 9 positive positive ADJ eblip-30642 211 10 ( ( PUNCT eblip-30642 211 11 > > NOUN eblip-30642 211 12 0.2 0.2 NUM eblip-30642 211 13 ) ) PUNCT eblip-30642 211 14 , , PUNCT eblip-30642 211 15 and and CCONJ eblip-30642 211 16 higher high ADJ eblip-30642 211 17 among among ADP eblip-30642 211 18 operators operator NOUN eblip-30642 211 19 than than ADP eblip-30642 211 20 patrons patron NOUN eblip-30642 211 21 . . PUNCT eblip-30642 212 1 this this DET eblip-30642 212 2 difference difference NOUN eblip-30642 212 3 in in ADP eblip-30642 212 4 the the DET eblip-30642 212 5 sentiment sentiment NOUN eblip-30642 212 6 of of ADP eblip-30642 212 7 participants participant NOUN eblip-30642 212 8 may may AUX eblip-30642 212 9 be be AUX eblip-30642 212 10 due due ADJ eblip-30642 212 11 to to ADP eblip-30642 212 12 the the DET eblip-30642 212 13 inherent inherent ADJ eblip-30642 212 14 negativity negativity NOUN eblip-30642 212 15 of of ADP eblip-30642 212 16 some some DET eblip-30642 212 17 users user NOUN eblip-30642 212 18 ’ ’ PART eblip-30642 212 19 research research NOUN eblip-30642 212 20 topics topic NOUN eblip-30642 212 21 or or CCONJ eblip-30642 212 22 the the DET eblip-30642 212 23 problems problem NOUN eblip-30642 212 24 they they PRON eblip-30642 212 25 were be AUX eblip-30642 212 26 describing describe VERB eblip-30642 212 27 . . PUNCT eblip-30642 213 1 several several ADJ eblip-30642 213 2 characteristics characteristic NOUN eblip-30642 213 3 of of ADP eblip-30642 213 4 the the DET eblip-30642 213 5 chat chat NOUN eblip-30642 213 6 were be AUX eblip-30642 213 7 significantly significantly ADV eblip-30642 213 8 associated associate VERB eblip-30642 213 9 with with ADP eblip-30642 213 10 sentiment sentiment NOUN eblip-30642 213 11 scores score NOUN eblip-30642 213 12 , , PUNCT eblip-30642 213 13 namely namely ADV eblip-30642 213 14 operator operator NOUN eblip-30642 213 15 type type NOUN eblip-30642 213 16 , , PUNCT eblip-30642 213 17 affiliation affiliation NOUN eblip-30642 213 18 mismatch mismatch NOUN eblip-30642 213 19 , , PUNCT eblip-30642 213 20 and and CCONJ eblip-30642 213 21 complaints complaint NOUN eblip-30642 213 22 . . PUNCT eblip-30642 214 1 sentiment sentiment NOUN eblip-30642 214 2 score score NOUN eblip-30642 214 3 also also ADV eblip-30642 214 4 varied varied ADJ eblip-30642 214 5 significantly significantly ADV eblip-30642 214 6 over over ADP eblip-30642 214 7 time time NOUN eblip-30642 214 8 : : PUNCT eblip-30642 214 9 it it PRON eblip-30642 214 10 was be AUX eblip-30642 214 11 lowest low ADJ eblip-30642 214 12 in in ADP eblip-30642 214 13 2019 2019 NUM eblip-30642 214 14 and and CCONJ eblip-30642 214 15 highest high ADJ eblip-30642 214 16 in in ADP eblip-30642 214 17 2020 2020 NUM eblip-30642 214 18 . . PUNCT eblip-30642 215 1 the the DET eblip-30642 215 2 covid-19 covid-19 PROPN eblip-30642 215 3 pandemic pandemic NOUN eblip-30642 215 4 was be AUX eblip-30642 215 5 also also ADV eblip-30642 215 6 significant significant ADJ eblip-30642 215 7 : : PUNCT eblip-30642 215 8 chats chat NOUN eblip-30642 215 9 that that PRON eblip-30642 215 10 took take VERB eblip-30642 215 11 place place NOUN eblip-30642 215 12 during during ADP eblip-30642 215 13 the the DET eblip-30642 215 14 pandemic pandemic NOUN eblip-30642 215 15 had have VERB eblip-30642 215 16 a a DET eblip-30642 215 17 higher high ADJ eblip-30642 215 18 average average ADJ eblip-30642 215 19 overall overall ADJ eblip-30642 215 20 sentiment sentiment NOUN eblip-30642 215 21 score score NOUN eblip-30642 215 22 and and CCONJ eblip-30642 215 23 higher high ADJ eblip-30642 215 24 average average ADJ eblip-30642 215 25 user user NOUN eblip-30642 215 26 sentiment sentiment NOUN eblip-30642 215 27 score score NOUN eblip-30642 215 28 . . PUNCT eblip-30642 216 1 the the DET eblip-30642 216 2 results result NOUN eblip-30642 216 3 of of ADP eblip-30642 216 4 this this DET eblip-30642 216 5 study study NOUN eblip-30642 216 6 indicate indicate VERB eblip-30642 216 7 that that PRON eblip-30642 216 8 ask ask VERB eblip-30642 216 9 a a DET eblip-30642 216 10 librarian librarian NOUN eblip-30642 216 11 met meet VERB eblip-30642 216 12 user user NOUN eblip-30642 216 13 needs need NOUN eblip-30642 216 14 during during ADP eblip-30642 216 15 the the DET eblip-30642 216 16 pandemic pandemic NOUN eblip-30642 216 17 , , PUNCT eblip-30642 216 18 as as SCONJ eblip-30642 216 19 the the DET eblip-30642 216 20 polarity polarity NOUN eblip-30642 216 21 of of ADP eblip-30642 216 22 sentiment sentiment NOUN eblip-30642 216 23 scores score NOUN eblip-30642 216 24 remained remain VERB eblip-30642 216 25 positive positive ADJ eblip-30642 216 26 during during ADP eblip-30642 216 27 pandemic pandemic ADJ eblip-30642 216 28 - - PUNCT eblip-30642 216 29 related relate VERB eblip-30642 216 30 disruptions disruption NOUN eblip-30642 216 31 in in ADP eblip-30642 216 32 library library ADJ eblip-30642 216 33 operations operation NOUN eblip-30642 216 34 . . PUNCT eblip-30642 217 1 we we PRON eblip-30642 217 2 recommend recommend VERB eblip-30642 217 3 that that PRON eblip-30642 217 4 sentiment sentiment NOUN eblip-30642 217 5 analysis analysis NOUN eblip-30642 217 6 continue continue VERB eblip-30642 217 7 to to PART eblip-30642 217 8 be be AUX eblip-30642 217 9 conducted conduct VERB eblip-30642 217 10 as as ADP eblip-30642 217 11 part part NOUN eblip-30642 217 12 of of ADP eblip-30642 217 13 regular regular ADJ eblip-30642 217 14 virtual virtual ADJ eblip-30642 217 15 reference reference NOUN eblip-30642 217 16 assessment assessment NOUN eblip-30642 217 17 . . PUNCT eblip-30642 217 18     SPACE eblip-30642 218 1 author author NOUN eblip-30642 218 2 contributions contribution NOUN eblip-30642 218 3     SPACE eblip-30642 218 4 kathryn kathryn PROPN eblip-30642 218 5 barrett barrett PROPN eblip-30642 218 6 : : PUNCT eblip-30642 218 7 conceptualization conceptualization NOUN eblip-30642 218 8 , , PUNCT eblip-30642 218 9 methodology methodology NOUN eblip-30642 218 10 , , PUNCT eblip-30642 218 11 investigation investigation NOUN eblip-30642 218 12 , , PUNCT eblip-30642 218 13 data data NOUN eblip-30642 218 14 curation curation NOUN eblip-30642 218 15 , , PUNCT eblip-30642 218 16 formal formal ADJ eblip-30642 218 17 analysis analysis NOUN eblip-30642 218 18 , , PUNCT eblip-30642 218 19 supervision supervision NOUN eblip-30642 218 20 , , PUNCT eblip-30642 218 21 writing write VERB eblip-30642 218 22 – – PUNCT eblip-30642 218 23 original original ADJ eblip-30642 218 24 draft draft NOUN eblip-30642 218 25 , , PUNCT eblip-30642 218 26 writing writing NOUN eblip-30642 218 27 – – PUNCT eblip-30642 218 28 review review NOUN eblip-30642 218 29 & & CCONJ eblip-30642 218 30 editing edit VERB eblip-30642 218 31 ansh ansh ADJ eblip-30642 218 32 sharma sharma NOUN eblip-30642 218 33 : : PUNCT eblip-30642 218 34 methodology methodology NOUN eblip-30642 218 35 , , PUNCT eblip-30642 218 36 data data NOUN eblip-30642 218 37 curation curation NOUN eblip-30642 218 38 , , PUNCT eblip-30642 218 39 software software NOUN eblip-30642 218 40 , , PUNCT eblip-30642 218 41 writing write VERB eblip-30642 218 42 – – PUNCT eblip-30642 218 43 review review NOUN eblip-30642 218 44 & & CCONJ eblip-30642 218 45 editing edit VERB eblip-30642 218 46     SPACE eblip-30642 218 47 acknowledgements acknowledgement NOUN eblip-30642 218 48     SPACE eblip-30642 218 49 the the DET eblip-30642 218 50 authors author NOUN eblip-30642 218 51 wish wish VERB eblip-30642 218 52 to to PART eblip-30642 218 53 thank thank VERB eblip-30642 218 54 scholars scholar NOUN eblip-30642 218 55 portal portal ADJ eblip-30642 218 56 for for ADP eblip-30642 218 57 providing provide VERB eblip-30642 218 58 access access NOUN eblip-30642 218 59 to to ADP eblip-30642 218 60 the the DET eblip-30642 218 61 chat chat NOUN eblip-30642 218 62 metadata metadata NOUN eblip-30642 218 63 and and CCONJ eblip-30642 218 64 transcripts transcript NOUN eblip-30642 218 65 to to PART eblip-30642 218 66 support support VERB eblip-30642 218 67 this this DET eblip-30642 218 68 project project NOUN eblip-30642 218 69 . . PUNCT eblip-30642 219 1 the the DET eblip-30642 219 2 team team NOUN eblip-30642 219 3 also also ADV eblip-30642 219 4 wishes wish VERB eblip-30642 219 5 to to PART eblip-30642 219 6 acknowledge acknowledge VERB eblip-30642 219 7 kirsta kirsta PROPN eblip-30642 219 8 stapelfeldt stapelfeldt PROPN eblip-30642 219 9 and and CCONJ eblip-30642 219 10 chad chad PROPN eblip-30642 219 11 crichton crichton PROPN eblip-30642 219 12 of of ADP eblip-30642 219 13 the the DET eblip-30642 219 14 university university PROPN eblip-30642 219 15 of of ADP eblip-30642 219 16 toronto toronto PROPN eblip-30642 219 17 scarborough scarborough PROPN eblip-30642 219 18 library library PROPN eblip-30642 219 19 for for ADP eblip-30642 219 20 their their PRON eblip-30642 219 21 contributions contribution NOUN eblip-30642 219 22 to to ADP eblip-30642 219 23 the the DET eblip-30642 219 24 research research NOUN eblip-30642 219 25 project project NOUN eblip-30642 219 26 examining examine VERB eblip-30642 219 27 the the DET eblip-30642 219 28 ask ask NOUN eblip-30642 219 29 a a DET eblip-30642 219 30 librarian librarian ADJ eblip-30642 219 31 service service NOUN eblip-30642 219 32 during during ADP eblip-30642 219 33 the the DET eblip-30642 219 34 covid-19 covid-19 PROPN eblip-30642 219 35 pandemic pandemic NOUN eblip-30642 219 36 . . PUNCT eblip-30642 219 37         SPACE eblip-30642 220 1 references reference NOUN eblip-30642 220 2     SPACE eblip-30642 220 3 barrett barrett PROPN eblip-30642 220 4 , , PUNCT eblip-30642 220 5 k. k. PROPN eblip-30642 220 6 , , PUNCT eblip-30642 220 7 crichton crichton PROPN eblip-30642 220 8 , , PUNCT eblip-30642 220 9 c. c. PROPN eblip-30642 220 10 , , PUNCT eblip-30642 220 11 & & CCONJ eblip-30642 220 12 logan logan PROPN eblip-30642 220 13 , , PUNCT eblip-30642 220 14 j. j. PROPN eblip-30642 220 15 ( ( PUNCT eblip-30642 220 16 2024 2024 NUM eblip-30642 220 17 ) ) PUNCT eblip-30642 220 18 . . PUNCT eblip-30642 221 1 an an DET eblip-30642 221 2 analysis analysis NOUN eblip-30642 221 3 of of ADP eblip-30642 221 4 user user NOUN eblip-30642 221 5 complaints complaint NOUN eblip-30642 221 6 on on ADP eblip-30642 221 7 chat chat PROPN eblip-30642 221 8 reference reference NOUN eblip-30642 221 9 during during ADP eblip-30642 221 10 the the DET eblip-30642 221 11 covid-19 covid-19 PROPN eblip-30642 221 12 pandemic pandemic NOUN eblip-30642 221 13 : : PUNCT eblip-30642 221 14 insights insight NOUN eblip-30642 221 15 into into ADP eblip-30642 221 16 user user NOUN eblip-30642 221 17 priorities priority NOUN eblip-30642 221 18 . . PUNCT eblip-30642 222 1 internet internet NOUN eblip-30642 222 2 reference reference NOUN eblip-30642 222 3 services service NOUN eblip-30642 222 4 quarterly quarterly ADV eblip-30642 222 5 . . PUNCT eblip-30642 223 1 advance advance VERB eblip-30642 223 2 online online ADJ eblip-30642 223 3 publication publication NOUN eblip-30642 223 4 . . PUNCT eblip-30642 224 1 https://doi.org/10.1080/10875301.2024.2379816 https://doi.org/10.1080/10875301.2024.2379816 PROPN eblip-30642 224 2 barrett barrett PROPN eblip-30642 224 3 , , PUNCT eblip-30642 224 4 k. k. PROPN eblip-30642 224 5 , , PUNCT eblip-30642 224 6 & & CCONJ eblip-30642 224 7 pagotto pagotto PROPN eblip-30642 224 8 , , PUNCT eblip-30642 224 9 s. s. PROPN eblip-30642 224 10 ( ( PUNCT eblip-30642 224 11 2019 2019 NUM eblip-30642 224 12 ) ) PUNCT eblip-30642 224 13 . . PUNCT eblip-30642 225 1 local local ADJ eblip-30642 225 2 users user NOUN eblip-30642 225 3 , , PUNCT eblip-30642 225 4 consortial consortial ADJ eblip-30642 225 5 providers provider NOUN eblip-30642 225 6 : : PUNCT eblip-30642 225 7 seeking seek VERB eblip-30642 225 8 points point NOUN eblip-30642 225 9 of of ADP eblip-30642 225 10 dissatisfaction dissatisfaction NOUN eblip-30642 225 11 with with ADP eblip-30642 225 12 a a DET eblip-30642 225 13 collaborative collaborative ADJ eblip-30642 225 14 virtual virtual ADJ eblip-30642 225 15 reference reference NOUN eblip-30642 225 16 service service NOUN eblip-30642 225 17 . . PUNCT eblip-30642 226 1 evidence evidence NOUN eblip-30642 226 2 based base VERB eblip-30642 226 3 library library NOUN eblip-30642 226 4 and and CCONJ eblip-30642 226 5 information information NOUN eblip-30642 226 6 practice practice NOUN eblip-30642 226 7 , , PUNCT eblip-30642 226 8 14(4 14(4 NUM eblip-30642 226 9 ) ) PUNCT eblip-30642 226 10 , , PUNCT eblip-30642 226 11 2 2 NUM eblip-30642 226 12 - - SYM eblip-30642 226 13 20 20 NUM eblip-30642 226 14 . . PUNCT eblip-30642 227 1 https://doi.org/10.18438/eblip29624 https://doi.org/10.18438/eblip29624 PROPN eblip-30642 227 2 barrett barrett PROPN eblip-30642 227 3 , , PUNCT eblip-30642 227 4 k. k. PROPN eblip-30642 227 5 , , PUNCT eblip-30642 227 6 & & CCONJ eblip-30642 227 7 pagotto pagotto PROPN eblip-30642 227 8 , , PUNCT eblip-30642 227 9 s. s. PROPN eblip-30642 227 10 ( ( PUNCT eblip-30642 227 11 2021 2021 NUM eblip-30642 227 12 ) ) PUNCT eblip-30642 227 13 . . PUNCT eblip-30642 228 1 pay pay NOUN eblip-30642 228 2 ( ( PUNCT eblip-30642 228 3 no no NOUN eblip-30642 228 4 ) ) PUNCT eblip-30642 228 5 attention attention NOUN eblip-30642 228 6 to to ADP eblip-30642 228 7 the the DET eblip-30642 228 8 man man NOUN eblip-30642 228 9 behind behind ADP eblip-30642 228 10 the the DET eblip-30642 228 11 curtain curtain NOUN eblip-30642 228 12 : : PUNCT eblip-30642 228 13 the the DET eblip-30642 228 14 effects effect NOUN eblip-30642 228 15 of of ADP eblip-30642 228 16 revealing reveal VERB eblip-30642 228 17 institutional institutional ADJ eblip-30642 228 18 affiliation affiliation NOUN eblip-30642 228 19 in in ADP eblip-30642 228 20 a a DET eblip-30642 228 21 consortial consortial ADJ eblip-30642 228 22 chat chat NOUN eblip-30642 228 23 service service NOUN eblip-30642 228 24 . . PUNCT eblip-30642 229 1 partnership partnership NOUN eblip-30642 229 2 , , PUNCT eblip-30642 229 3 16(2 16(2 NUM eblip-30642 229 4 ) ) PUNCT eblip-30642 229 5 , , PUNCT eblip-30642 229 6 1 1 NUM eblip-30642 229 7 - - SYM eblip-30642 229 8 21 21 NUM eblip-30642 229 9 . . PUNCT eblip-30642 230 1 https://doi.org/10.21083/partnership.v16i2.6651 https://doi.org/10.21083/partnership.v16i2.6651 PROPN eblip-30642 230 2 brousseau brousseau PROPN eblip-30642 230 3 , , PUNCT eblip-30642 230 4 c. c. PROPN eblip-30642 230 5 , , PUNCT eblip-30642 230 6 johnson johnson PROPN eblip-30642 230 7 , , PUNCT eblip-30642 230 8 j. j. PROPN eblip-30642 230 9 , , PUNCT eblip-30642 230 10 & & CCONJ eblip-30642 230 11 thacker thacker PROPN eblip-30642 230 12 , , PUNCT eblip-30642 230 13 c. c. PROPN eblip-30642 230 14 ( ( PUNCT eblip-30642 230 15 2021 2021 NUM eblip-30642 230 16 ) ) PUNCT eblip-30642 230 17 . . PUNCT eblip-30642 231 1 machine machine NOUN eblip-30642 231 2 learning learning NOUN eblip-30642 231 3 based base VERB eblip-30642 231 4 chat chat PROPN eblip-30642 231 5 analysis analysis NOUN eblip-30642 231 6 . . PUNCT eblip-30642 232 1 code4lib code4lib X eblip-30642 232 2 , , PUNCT eblip-30642 232 3 50 50 NUM eblip-30642 232 4 . . PUNCT eblip-30642 233 1 catalano catalano PROPN eblip-30642 233 2 , , PUNCT eblip-30642 233 3 a. a. PROPN eblip-30642 233 4 j. j. PROPN eblip-30642 233 5 , , PUNCT eblip-30642 233 6 glasser glasser PROPN eblip-30642 233 7 , , PUNCT eblip-30642 233 8 s. s. PROPN eblip-30642 233 9 , , PUNCT eblip-30642 233 10 caniano caniano PROPN eblip-30642 233 11 , , PUNCT eblip-30642 233 12 l. l. PROPN eblip-30642 233 13 , , PUNCT eblip-30642 233 14 caniano caniano PROPN eblip-30642 233 15 , , PUNCT eblip-30642 233 16 w. w. PROPN eblip-30642 233 17 , , PUNCT eblip-30642 233 18 & & CCONJ eblip-30642 233 19 paretta paretta PROPN eblip-30642 233 20 , , PUNCT eblip-30642 233 21 l. l. PROPN eblip-30642 233 22 ( ( PUNCT eblip-30642 233 23 2018 2018 NUM eblip-30642 233 24 ) ) PUNCT eblip-30642 233 25 . . PUNCT eblip-30642 234 1 an an DET eblip-30642 234 2 analysis analysis NOUN eblip-30642 234 3 of of ADP eblip-30642 234 4 academic academic ADJ eblip-30642 234 5 libraries library NOUN eblip-30642 234 6 ’ ' PUNCT eblip-30642 234 7 participation participation NOUN eblip-30642 234 8 in in ADP eblip-30642 234 9 21st 21st ADJ eblip-30642 234 10 century century NOUN eblip-30642 234 11 library library NOUN eblip-30642 234 12 trends trend NOUN eblip-30642 234 13 . . PUNCT eblip-30642 235 1 evidence evidence NOUN eblip-30642 235 2 based base VERB eblip-30642 235 3 library library NOUN eblip-30642 235 4 and and CCONJ eblip-30642 235 5 information information NOUN eblip-30642 235 6 practice practice NOUN eblip-30642 235 7 , , PUNCT eblip-30642 235 8 13(3 13(3 NUM eblip-30642 235 9 ) ) PUNCT eblip-30642 235 10 , , PUNCT eblip-30642 235 11 4 4 NUM eblip-30642 235 12 - - SYM eblip-30642 235 13 16 16 NUM eblip-30642 235 14 . . PUNCT eblip-30642 236 1 https://doi.org/10.18438/eblip29450 https://doi.org/10.18438/eblip29450 PROPN eblip-30642 236 2 chen chen PROPN eblip-30642 236 3 , , PUNCT eblip-30642 236 4 x. x. PROPN eblip-30642 236 5 , , PUNCT eblip-30642 236 6 & & CCONJ eblip-30642 236 7 wang wang PROPN eblip-30642 236 8 , , PUNCT eblip-30642 236 9 h. h. PROPN eblip-30642 236 10 ( ( PUNCT eblip-30642 236 11 2019 2019 NUM eblip-30642 236 12 ) ) PUNCT eblip-30642 236 13 . . PUNCT eblip-30642 237 1 automated automate VERB eblip-30642 237 2 chat chat PROPN eblip-30642 237 3 transcript transcript NOUN eblip-30642 237 4 analysis analysis NOUN eblip-30642 237 5 using use VERB eblip-30642 237 6 topic topic NOUN eblip-30642 237 7 modeling modeling NOUN eblip-30642 237 8 for for ADP eblip-30642 237 9 library library NOUN eblip-30642 237 10 reference reference NOUN eblip-30642 237 11 services service NOUN eblip-30642 237 12 . . PUNCT eblip-30642 238 1 proceedings proceeding NOUN eblip-30642 238 2 of of ADP eblip-30642 238 3 the the DET eblip-30642 238 4 association association NOUN eblip-30642 238 5 for for ADP eblip-30642 238 6 information information NOUN eblip-30642 238 7 science science PROPN eblip-30642 238 8 & & CCONJ eblip-30642 238 9 technology technology PROPN eblip-30642 238 10 , , PUNCT eblip-30642 238 11 56(1 56(1 NUM eblip-30642 238 12 ) ) PUNCT eblip-30642 238 13 , , PUNCT eblip-30642 238 14 368 368 NUM eblip-30642 238 15 - - SYM eblip-30642 238 16 371 371 NUM eblip-30642 238 17 . . PUNCT eblip-30642 239 1 https://doi.org/10.1002/pra2.31 https://doi.org/10.1002/pra2.31 PROPN eblip-30642 239 2 chow chow PROPN eblip-30642 239 3 , , PUNCT eblip-30642 239 4 a. a. PROPN eblip-30642 239 5 s. s. PROPN eblip-30642 239 6 , , PUNCT eblip-30642 239 7 & & CCONJ eblip-30642 239 8 croxton croxton PROPN eblip-30642 239 9 , , PUNCT eblip-30642 239 10 r. r. PROPN eblip-30642 239 11 a. a. PROPN eblip-30642 239 12 ( ( PUNCT eblip-30642 239 13 2014 2014 NUM eblip-30642 239 14 ) ) PUNCT eblip-30642 239 15 . . PUNCT eblip-30642 240 1 usability usability NOUN eblip-30642 240 2 evaluation evaluation NOUN eblip-30642 240 3 of of ADP eblip-30642 240 4 academic academic ADJ eblip-30642 240 5 virtual virtual ADJ eblip-30642 240 6 reference reference NOUN eblip-30642 240 7 services service NOUN eblip-30642 240 8 . . PUNCT eblip-30642 241 1 college college PROPN eblip-30642 241 2 & & CCONJ eblip-30642 241 3 research research PROPN eblip-30642 241 4 libraries library NOUN eblip-30642 241 5 , , PUNCT eblip-30642 241 6 75(3 75(3 NUM eblip-30642 241 7 ) ) PUNCT eblip-30642 241 8 , , PUNCT eblip-30642 241 9 309 309 NUM eblip-30642 241 10 - - SYM eblip-30642 241 11 361 361 NUM eblip-30642 241 12 . . PUNCT eblip-30642 242 1 https://doi.org/10.5860/crl13-408 https://doi.org/10.5860/crl13-408 PROPN eblip-30642 242 2 cohn cohn PROPN eblip-30642 242 3 , , PUNCT eblip-30642 242 4 s. s. PROPN eblip-30642 242 5 , , PUNCT eblip-30642 242 6 & & CCONJ eblip-30642 242 7 hyams hyams PROPN eblip-30642 242 8 , , PUNCT eblip-30642 242 9 r. r. PROPN eblip-30642 242 10 ( ( PUNCT eblip-30642 242 11 2021 2021 NUM eblip-30642 242 12 ) ) PUNCT eblip-30642 242 13 . . PUNCT eblip-30642 243 1 our our PRON eblip-30642 243 2 year year NOUN eblip-30642 243 3 of of ADP eblip-30642 243 4 remote remote ADJ eblip-30642 243 5 reference reference NOUN eblip-30642 243 6 : : PUNCT eblip-30642 243 7 covid19 covid19 PROPN eblip-30642 243 8 ’s ’s PART eblip-30642 243 9 impact impact NOUN eblip-30642 243 10 on on ADP eblip-30642 243 11 reference reference NOUN eblip-30642 243 12 services service NOUN eblip-30642 243 13 and and CCONJ eblip-30642 243 14 librarians librarian NOUN eblip-30642 243 15 . . PUNCT eblip-30642 244 1 internet internet NOUN eblip-30642 244 2 reference reference NOUN eblip-30642 244 3 services service NOUN eblip-30642 244 4 quarterly quarterly ADV eblip-30642 244 5 , , PUNCT eblip-30642 244 6 25(4 25(4 NOUN eblip-30642 244 7 ) ) PUNCT eblip-30642 244 8 , , PUNCT eblip-30642 244 9 127 127 NUM eblip-30642 244 10 - - SYM eblip-30642 244 11 144 144 NUM eblip-30642 244 12 . . PUNCT eblip-30642 245 1 https://doi.org/10.1080/10875301.2021.1978031 https://doi.org/10.1080/10875301.2021.1978031 PROPN eblip-30642 245 2 connaway connaway PROPN eblip-30642 245 3 , , PUNCT eblip-30642 245 4 l. l. PROPN eblip-30642 245 5 s. s. PROPN eblip-30642 245 6 , , PUNCT eblip-30642 245 7 & & CCONJ eblip-30642 245 8 radford radford PROPN eblip-30642 245 9 , , PUNCT eblip-30642 245 10 m. m. NOUN eblip-30642 245 11 l. l. PROPN eblip-30642 245 12 ( ( PUNCT eblip-30642 245 13 2011 2011 NUM eblip-30642 245 14 ) ) PUNCT eblip-30642 245 15 . . PUNCT eblip-30642 246 1 seeking seek VERB eblip-30642 246 2 synchronicity synchronicity NOUN eblip-30642 246 3 : : PUNCT eblip-30642 246 4 revelations revelation NOUN eblip-30642 246 5 and and CCONJ eblip-30642 246 6 recommendations recommendation NOUN eblip-30642 246 7 for for ADP eblip-30642 246 8 virtual virtual ADJ eblip-30642 246 9 reference reference NOUN eblip-30642 246 10 . . PUNCT eblip-30642 247 1 online online ADJ eblip-30642 247 2 computer computer NOUN eblip-30642 247 3 library library PROPN eblip-30642 247 4 center center PROPN eblip-30642 247 5 , , PUNCT eblip-30642 247 6 inc inc PROPN eblip-30642 247 7 . . PROPN eblip-30642 247 8 https://www.oclc.org/research/publications/2011/synchronicity.html https://www.oclc.org/research/publications/2011/synchronicity.html PROPN eblip-30642 247 9 de de ADP eblip-30642 247 10 groote groote PROPN eblip-30642 247 11 , , PUNCT eblip-30642 247 12 s. s. PROPN eblip-30642 247 13 , , PUNCT eblip-30642 247 14 & & CCONJ eblip-30642 247 15 scoulas scoulas PROPN eblip-30642 247 16 , , PUNCT eblip-30642 247 17 j. j. PROPN eblip-30642 247 18 m. m. PROPN eblip-30642 247 19 ( ( PUNCT eblip-30642 247 20 2021 2021 NUM eblip-30642 247 21 ) ) PUNCT eblip-30642 247 22 . . PUNCT eblip-30642 248 1 impact impact NOUN eblip-30642 248 2 of of ADP eblip-30642 248 3 covid-19 covid-19 PROPN eblip-30642 248 4 on on ADP eblip-30642 248 5 the the DET eblip-30642 248 6 use use NOUN eblip-30642 248 7 of of ADP eblip-30642 248 8 the the DET eblip-30642 248 9 academic academic ADJ eblip-30642 248 10 library library NOUN eblip-30642 248 11 . . PUNCT eblip-30642 249 1 reference reference NOUN eblip-30642 249 2 services service NOUN eblip-30642 249 3 review review PROPN eblip-30642 249 4 , , PUNCT eblip-30642 249 5 49(3/4 49(3/4 NOUN eblip-30642 249 6 ) ) PUNCT eblip-30642 249 7 , , PUNCT eblip-30642 249 8 281 281 NUM eblip-30642 249 9 - - SYM eblip-30642 249 10 301 301 NUM eblip-30642 249 11 . . PUNCT eblip-30642 250 1 https://doi.org/10.1108/rsr-07-2021-0043 https://doi.org/10.1108/rsr-07-2021-0043 PROPN eblip-30642 250 2 decker decker PROPN eblip-30642 250 3 , , PUNCT eblip-30642 250 4 e. e. PROPN eblip-30642 250 5 n. n. PROPN eblip-30642 250 6 , , PUNCT eblip-30642 250 7 & & CCONJ eblip-30642 250 8 chapman chapman PROPN eblip-30642 250 9 , , PUNCT eblip-30642 250 10 k. k. PROPN eblip-30642 250 11 ( ( PUNCT eblip-30642 250 12 2022 2022 NUM eblip-30642 250 13 ) ) PUNCT eblip-30642 250 14 . . PUNCT eblip-30642 251 1 launching launch VERB eblip-30642 251 2 chat chat PROPN eblip-30642 251 3 service service NOUN eblip-30642 251 4 during during ADP eblip-30642 251 5 the the DET eblip-30642 251 6 pandemic pandemic NOUN eblip-30642 251 7 : : PUNCT eblip-30642 251 8 inaugurating inaugurate VERB eblip-30642 251 9 a a DET eblip-30642 251 10 new new ADJ eblip-30642 251 11 public public ADJ eblip-30642 251 12 service service NOUN eblip-30642 251 13 under under ADP eblip-30642 251 14 emergency emergency NOUN eblip-30642 251 15 conditions condition NOUN eblip-30642 251 16 . . PUNCT eblip-30642 252 1 reference reference NOUN eblip-30642 252 2 services service NOUN eblip-30642 252 3 review review PROPN eblip-30642 252 4 , , PUNCT eblip-30642 252 5 50(2 50(2 NUM eblip-30642 252 6 ) ) PUNCT eblip-30642 252 7 , , PUNCT eblip-30642 252 8 163 163 NUM eblip-30642 252 9 - - SYM eblip-30642 252 10 178 178 NUM eblip-30642 252 11 . . PUNCT eblip-30642 253 1 https://doi.org/10.1108/rsr-08-2021-0051 https://doi.org/10.1108/rsr-08-2021-0051 VERB eblip-30642 253 2 george george PROPN eblip-30642 253 3 , , PUNCT eblip-30642 253 4 l. l. PROPN eblip-30642 253 5 e. e. PROPN eblip-30642 253 6 , , PUNCT eblip-30642 253 7 & & CCONJ eblip-30642 253 8 birla birla PROPN eblip-30642 253 9 , , PUNCT eblip-30642 253 10 l. l. PROPN eblip-30642 253 11 ( ( PUNCT eblip-30642 253 12 2018 2018 NUM eblip-30642 253 13 ) ) PUNCT eblip-30642 253 14 . . PUNCT eblip-30642 254 1 a a DET eblip-30642 254 2 study study NOUN eblip-30642 254 3 of of ADP eblip-30642 254 4 topic topic NOUN eblip-30642 254 5 modeling modeling NOUN eblip-30642 254 6 methods method NOUN eblip-30642 254 7 . . PUNCT eblip-30642 255 1 in in ADP eblip-30642 255 2 2018 2018 NUM eblip-30642 255 3 second second ADJ eblip-30642 255 4 international international ADJ eblip-30642 255 5 conference conference NOUN eblip-30642 255 6 on on ADP eblip-30642 255 7 intelligent intelligent ADJ eblip-30642 255 8 computing computing NOUN eblip-30642 255 9 and and CCONJ eblip-30642 255 10 control control NOUN eblip-30642 255 11 systems system NOUN eblip-30642 255 12 ( ( PUNCT eblip-30642 255 13 pp pp ADJ eblip-30642 255 14 . . PUNCT eblip-30642 256 1 109 109 NUM eblip-30642 256 2 - - NUM eblip-30642 256 3 113 113 NUM eblip-30642 256 4 ) ) PUNCT eblip-30642 256 5 . . PUNCT eblip-30642 257 1 ieee ieee PROPN eblip-30642 257 2 . . PUNCT eblip-30642 258 1 https://doi.org/10.1109/iccons.2018.8663152 https://doi.org/10.1109/iccons.2018.8663152 PROPN eblip-30642 258 2 hervieux hervieux PROPN eblip-30642 258 3 , , PUNCT eblip-30642 258 4 s. s. PROPN eblip-30642 258 5 ( ( PUNCT eblip-30642 258 6 2021 2021 NUM eblip-30642 258 7 ) ) PUNCT eblip-30642 258 8 . . PUNCT eblip-30642 258 9 is be AUX eblip-30642 258 10 the the DET eblip-30642 258 11 library library NOUN eblip-30642 258 12 open open ADJ eblip-30642 258 13 ? ? PUNCT eblip-30642 259 1 how how SCONJ eblip-30642 259 2 the the DET eblip-30642 259 3 pandemic pandemic NOUN eblip-30642 259 4 has have AUX eblip-30642 259 5 changed change VERB eblip-30642 259 6 the the DET eblip-30642 259 7 provision provision NOUN eblip-30642 259 8 of of ADP eblip-30642 259 9 virtual virtual ADJ eblip-30642 259 10 reference reference NOUN eblip-30642 259 11 services service NOUN eblip-30642 259 12 . . PUNCT eblip-30642 260 1 reference reference NOUN eblip-30642 260 2 services service NOUN eblip-30642 260 3 review review PROPN eblip-30642 260 4 , , PUNCT eblip-30642 260 5 49(3/4 49(3/4 PROPN eblip-30642 260 6 ) ) PUNCT eblip-30642 260 7 , , PUNCT eblip-30642 260 8 267 267 NUM eblip-30642 260 9 - - SYM eblip-30642 260 10 280 280 NUM eblip-30642 260 11 . . PUNCT eblip-30642 261 1 https://doi.org/10.1108/rsr-04-2021-0014 https://doi.org/10.1108/rsr-04-2021-0014 PROPN eblip-30642 261 2 hutto hutto PROPN eblip-30642 261 3 , , PUNCT eblip-30642 261 4 c. c. PROPN eblip-30642 261 5 j. j. PROPN eblip-30642 261 6 ( ( PUNCT eblip-30642 261 7 2014 2014 NUM eblip-30642 261 8 ) ) PUNCT eblip-30642 261 9 . . PUNCT eblip-30642 262 1 vader vader NOUN eblip-30642 262 2 - - PUNCT eblip-30642 262 3 sentiment sentiment NOUN eblip-30642 262 4 - - PUNCT eblip-30642 262 5 analysis analysis NOUN eblip-30642 262 6 [ [ X eblip-30642 262 7 repository repository NOUN eblip-30642 262 8 ] ] PUNCT eblip-30642 262 9 . . PUNCT eblip-30642 263 1 github github PROPN eblip-30642 263 2 . . PUNCT eblip-30642 264 1 https://github.com/cjhutto/vadersentiment https://github.com/cjhutto/vadersentiment PROPN eblip-30642 264 2 hutto hutto PROPN eblip-30642 264 3 , , PUNCT eblip-30642 264 4 c. c. PROPN eblip-30642 264 5 j. j. PROPN eblip-30642 264 6 , , PUNCT eblip-30642 264 7 & & CCONJ eblip-30642 264 8 gilbert gilbert PROPN eblip-30642 264 9 , , PUNCT eblip-30642 264 10 e. e. PROPN eblip-30642 264 11 ( ( PUNCT eblip-30642 264 12 2014 2014 NUM eblip-30642 264 13 ) ) PUNCT eblip-30642 264 14 . . PUNCT eblip-30642 265 1 vader vader NOUN eblip-30642 265 2 : : PUNCT eblip-30642 265 3 a a DET eblip-30642 265 4 parsimonious parsimonious ADJ eblip-30642 265 5 rule rule NOUN eblip-30642 265 6 - - PUNCT eblip-30642 265 7 based base VERB eblip-30642 265 8 model model NOUN eblip-30642 265 9 for for ADP eblip-30642 265 10 sentiment sentiment NOUN eblip-30642 265 11 analysis analysis NOUN eblip-30642 265 12 of of ADP eblip-30642 265 13 social social ADJ eblip-30642 265 14 media medium NOUN eblip-30642 265 15 text text NOUN eblip-30642 265 16 . . PUNCT eblip-30642 266 1 proceedings proceeding NOUN eblip-30642 266 2 of of ADP eblip-30642 266 3 the the DET eblip-30642 266 4 international international ADJ eblip-30642 266 5 aaai aaai PROPN eblip-30642 266 6 conference conference PROPN eblip-30642 266 7 on on ADP eblip-30642 266 8 web web NOUN eblip-30642 266 9 and and CCONJ eblip-30642 266 10 social social ADJ eblip-30642 266 11 media medium NOUN eblip-30642 266 12 , , PUNCT eblip-30642 266 13 8(1 8(1 NOUN eblip-30642 266 14 ) ) PUNCT eblip-30642 266 15 , , PUNCT eblip-30642 266 16 216 216 NUM eblip-30642 266 17 - - SYM eblip-30642 266 18 225 225 NUM eblip-30642 266 19 . . PUNCT eblip-30642 267 1 https://doi.org/10.1609/icwsm.v8i1.14550 https://doi.org/10.1609/icwsm.v8i1.14550 PROPN eblip-30642 267 2 kathuria kathuria PROPN eblip-30642 267 3 , , PUNCT eblip-30642 267 4 s. s. PROPN eblip-30642 267 5 ( ( PUNCT eblip-30642 267 6 2021 2021 NUM eblip-30642 267 7 ) ) PUNCT eblip-30642 267 8 . . PUNCT eblip-30642 268 1 library library NOUN eblip-30642 268 2 support support NOUN eblip-30642 268 3 in in ADP eblip-30642 268 4 times time NOUN eblip-30642 268 5 of of ADP eblip-30642 268 6 crisis crisis NOUN eblip-30642 268 7 : : PUNCT eblip-30642 268 8 an an DET eblip-30642 268 9 analysis analysis NOUN eblip-30642 268 10 of of ADP eblip-30642 268 11 chat chat NOUN eblip-30642 268 12 transcripts transcript NOUN eblip-30642 268 13 during during ADP eblip-30642 268 14 covid-19 covid-19 PROPN eblip-30642 268 15 . . PUNCT eblip-30642 268 16 internet internet NOUN eblip-30642 268 17 reference reference NOUN eblip-30642 268 18 services service NOUN eblip-30642 268 19 quarterly quarterly ADV eblip-30642 268 20 , , PUNCT eblip-30642 268 21 25(3 25(3 NUM eblip-30642 268 22 ) ) PUNCT eblip-30642 268 23 , , PUNCT eblip-30642 268 24 107 107 NUM eblip-30642 268 25 - - SYM eblip-30642 268 26 119 119 NUM eblip-30642 268 27 . . PUNCT eblip-30642 269 1 https://doi.org/10.1080/10875301.2021.1960669 https://doi.org/10.1080/10875301.2021.1960669 PROPN eblip-30642 269 2 koh koh PROPN eblip-30642 269 3 , , PUNCT eblip-30642 269 4 h. h. PROPN eblip-30642 269 5 , , PUNCT eblip-30642 269 6 & & CCONJ eblip-30642 269 7 fienup fienup ADJ eblip-30642 269 8 , , PUNCT eblip-30642 269 9 m. m. NOUN eblip-30642 269 10 ( ( PUNCT eblip-30642 269 11 2021 2021 NUM eblip-30642 269 12 ) ) PUNCT eblip-30642 269 13 . . PUNCT eblip-30642 270 1 topic topic NOUN eblip-30642 270 2 modeling modeling NOUN eblip-30642 270 3 as as ADP eblip-30642 270 4 a a DET eblip-30642 270 5 tool tool NOUN eblip-30642 270 6 for for ADP eblip-30642 270 7 analyzing analyze VERB eblip-30642 270 8 library library ADJ eblip-30642 270 9 transcripts transcript NOUN eblip-30642 270 10 . . PUNCT eblip-30642 271 1 information information NOUN eblip-30642 271 2 technology technology NOUN eblip-30642 271 3 and and CCONJ eblip-30642 271 4 libraries library NOUN eblip-30642 271 5 , , PUNCT eblip-30642 271 6 40(3 40(3 NUM eblip-30642 271 7 ) ) PUNCT eblip-30642 271 8 . . PUNCT eblip-30642 272 1 https://doi.org/10.6017/ital.v40i3.13333 https://doi.org/10.6017/ital.v40i3.13333 PROPN eblip-30642 272 2 kohler kohler PROPN eblip-30642 272 3 , , PUNCT eblip-30642 272 4 e. e. PROPN eblip-30642 272 5 ( ( PUNCT eblip-30642 272 6 2017 2017 NUM eblip-30642 272 7 ) ) PUNCT eblip-30642 272 8 . . PUNCT eblip-30642 273 1 what what PRON eblip-30642 273 2 do do AUX eblip-30642 273 3 your your PRON eblip-30642 273 4 library library NOUN eblip-30642 273 5 chats chat NOUN eblip-30642 273 6 say say VERB eblip-30642 273 7 ? ? PUNCT eblip-30642 273 8 : : PUNCT eblip-30642 273 9 how how SCONJ eblip-30642 273 10 to to PART eblip-30642 273 11 analyze analyze VERB eblip-30642 273 12 webchat webchat PROPN eblip-30642 273 13 transcripts transcript NOUN eblip-30642 273 14 for for ADP eblip-30642 273 15 sentiment sentiment NOUN eblip-30642 273 16 and and CCONJ eblip-30642 273 17 topic topic NOUN eblip-30642 273 18 extraction extraction NOUN eblip-30642 273 19 . . PUNCT eblip-30642 274 1 in in ADP eblip-30642 274 2 f. f. PROPN eblip-30642 274 3 baudino baudino PROPN eblip-30642 274 4 , , PUNCT eblip-30642 274 5 k. k. PROPN eblip-30642 274 6 hart hart PROPN eblip-30642 274 7 , , PUNCT eblip-30642 274 8 & & CCONJ eblip-30642 274 9 c. c. PROPN eblip-30642 274 10 johnson johnson PROPN eblip-30642 274 11 ( ( PUNCT eblip-30642 274 12 eds eds PROPN eblip-30642 274 13 . . PUNCT eblip-30642 274 14 ) ) PUNCT eblip-30642 274 15 , , PUNCT eblip-30642 274 16 17th 17th ADJ eblip-30642 274 17 annual annual ADJ eblip-30642 274 18 brick brick NOUN eblip-30642 274 19 & & CCONJ eblip-30642 274 20 click click VERB eblip-30642 274 21 : : PUNCT eblip-30642 274 22 an an DET eblip-30642 274 23 academic academic ADJ eblip-30642 274 24 library library NOUN eblip-30642 274 25 conference conference NOUN eblip-30642 274 26 ( ( PUNCT eblip-30642 274 27 pp pp PROPN eblip-30642 274 28 . . PUNCT eblip-30642 274 29 138 138 NUM eblip-30642 274 30 - - SYM eblip-30642 274 31 148 148 NUM eblip-30642 274 32 ) ) PUNCT eblip-30642 274 33 . . PUNCT eblip-30642 275 1 northwest northwest PROPN eblip-30642 275 2 missouri missouri PROPN eblip-30642 275 3 state state PROPN eblip-30642 275 4 university university PROPN eblip-30642 275 5 . . PUNCT eblip-30642 276 1 https://eric.ed.gov/?id=ed578189 https://eric.ed.gov/?id=ed578189 PROPN eblip-30642 276 2 kohler kohler NOUN eblip-30642 276 3 , , PUNCT eblip-30642 276 4 e. e. PROPN eblip-30642 276 5 ( ( PUNCT eblip-30642 276 6 2020 2020 NUM eblip-30642 276 7 ) ) PUNCT eblip-30642 276 8 . . PUNCT eblip-30642 277 1 mining mining NOUN eblip-30642 277 2 library library NOUN eblip-30642 277 3 chats chat NOUN eblip-30642 277 4 : : PUNCT eblip-30642 277 5 sentiment sentiment NOUN eblip-30642 277 6 analysis analysis NOUN eblip-30642 277 7 and and CCONJ eblip-30642 277 8 topic topic NOUN eblip-30642 277 9 extraction extraction NOUN eblip-30642 277 10 . . PUNCT eblip-30642 278 1 in in ADP eblip-30642 278 2 14th 14th ADJ eblip-30642 278 3 international international ADJ eblip-30642 278 4 conference conference NOUN eblip-30642 278 5 on on ADP eblip-30642 278 6 performance performance NOUN eblip-30642 278 7 measurement measurement NOUN eblip-30642 278 8 in in ADP eblip-30642 278 9 libraries library NOUN eblip-30642 278 10 ( ( PUNCT eblip-30642 278 11 pp pp ADJ eblip-30642 278 12 . . PUNCT eblip-30642 278 13 220 220 NUM eblip-30642 278 14 - - SYM eblip-30642 278 15 229 229 NUM eblip-30642 278 16 ) ) PUNCT eblip-30642 278 17 . . PUNCT eblip-30642 279 1 lamba lamba NOUN eblip-30642 279 2 , , PUNCT eblip-30642 279 3 m. m. NOUN eblip-30642 279 4 , , PUNCT eblip-30642 279 5 & & CCONJ eblip-30642 279 6 madhusudhan madhusudhan PROPN eblip-30642 279 7 , , PUNCT eblip-30642 279 8 m. m. NOUN eblip-30642 279 9 ( ( PUNCT eblip-30642 279 10 2022 2022 NUM eblip-30642 279 11 ) ) PUNCT eblip-30642 279 12 . . PUNCT eblip-30642 280 1 text text NOUN eblip-30642 280 2 mining mining NOUN eblip-30642 280 3 for for ADP eblip-30642 280 4 information information NOUN eblip-30642 280 5 professionals professional NOUN eblip-30642 280 6 : : PUNCT eblip-30642 280 7 an an DET eblip-30642 280 8 uncharted uncharted ADJ eblip-30642 280 9 territory territory NOUN eblip-30642 280 10 . . PUNCT eblip-30642 281 1 springer springer NOUN eblip-30642 281 2 . . PUNCT eblip-30642 282 1 https://doi.org/10.1007/978-3-030-85085-2 https://doi.org/10.1007/978-3-030-85085-2 PROPN eblip-30642 282 2 liu liu PROPN eblip-30642 282 3 , , PUNCT eblip-30642 282 4 h. h. PROPN eblip-30642 282 5 , , PUNCT eblip-30642 282 6 chatterjee chatterjee PROPN eblip-30642 282 7 , , PUNCT eblip-30642 282 8 i. i. PROPN eblip-30642 282 9 , , PUNCT eblip-30642 282 10 zhou zhou PROPN eblip-30642 282 11 , , PUNCT eblip-30642 282 12 m. m. NOUN eblip-30642 282 13 , , PUNCT eblip-30642 282 14 lu lu PROPN eblip-30642 282 15 , , PUNCT eblip-30642 282 16 x. x. PROPN eblip-30642 282 17 s. s. PROPN eblip-30642 282 18 , , PUNCT eblip-30642 282 19 & & CCONJ eblip-30642 282 20 abusorrah abusorrah PROPN eblip-30642 282 21 , , PUNCT eblip-30642 282 22 a. a. NOUN eblip-30642 282 23 ( ( PUNCT eblip-30642 282 24 2020 2020 NUM eblip-30642 282 25 ) ) PUNCT eblip-30642 282 26 . . PUNCT eblip-30642 283 1 aspect aspect NOUN eblip-30642 283 2 - - PUNCT eblip-30642 283 3 based base VERB eblip-30642 283 4 sentiment sentiment NOUN eblip-30642 283 5 analysis analysis NOUN eblip-30642 283 6 : : PUNCT eblip-30642 283 7 a a DET eblip-30642 283 8 survey survey NOUN eblip-30642 283 9 of of ADP eblip-30642 283 10 deep deep ADJ eblip-30642 283 11 learning learning NOUN eblip-30642 283 12 methods method NOUN eblip-30642 283 13 . . PUNCT eblip-30642 284 1 ieee ieee NOUN eblip-30642 284 2 transactions transaction NOUN eblip-30642 284 3 on on ADP eblip-30642 284 4 computational computational ADJ eblip-30642 284 5 social social ADJ eblip-30642 284 6 systems system NOUN eblip-30642 284 7 , , PUNCT eblip-30642 284 8 7(6 7(6 NUM eblip-30642 284 9 ) ) PUNCT eblip-30642 284 10 , , PUNCT eblip-30642 284 11 1358 1358 NUM eblip-30642 284 12 - - SYM eblip-30642 284 13 1375 1375 NUM eblip-30642 284 14 . . PUNCT eblip-30642 285 1 https://doi.org/10.1109/tcss.2020.3033302 https://doi.org/10.1109/tcss.2020.3033302 PROPN eblip-30642 285 2 lund lund PROPN eblip-30642 285 3 , , PUNCT eblip-30642 285 4 b. b. PROPN eblip-30642 285 5 d. d. PROPN eblip-30642 285 6 ( ( PUNCT eblip-30642 285 7 2020 2020 NUM eblip-30642 285 8 ) ) PUNCT eblip-30642 285 9 . . PUNCT eblip-30642 286 1 assessing assess VERB eblip-30642 286 2 library library ADJ eblip-30642 286 3 topics topic NOUN eblip-30642 286 4 using use VERB eblip-30642 286 5 sentiment sentiment NOUN eblip-30642 286 6 analysis analysis NOUN eblip-30642 286 7 in in ADP eblip-30642 286 8 r r NOUN eblip-30642 286 9 : : PUNCT eblip-30642 286 10 a a DET eblip-30642 286 11 discussion discussion NOUN eblip-30642 286 12 and and CCONJ eblip-30642 286 13 code code NOUN eblip-30642 286 14 sample sample NOUN eblip-30642 286 15 . . PUNCT eblip-30642 287 1 public public ADJ eblip-30642 287 2 services service NOUN eblip-30642 287 3 quarterly quarterly ADV eblip-30642 287 4 , , PUNCT eblip-30642 287 5 16(2 16(2 NUM eblip-30642 287 6 ) ) PUNCT eblip-30642 287 7 , , PUNCT eblip-30642 287 8 112 112 NUM eblip-30642 287 9 - - SYM eblip-30642 287 10 123 123 NUM eblip-30642 287 11 . . PUNCT eblip-30642 288 1 https://doi.org/10.1080/15228959.2020.1731402 https://doi.org/10.1080/15228959.2020.1731402 PROPN eblip-30642 288 2 mawhinney mawhinney NOUN eblip-30642 288 3 , , PUNCT eblip-30642 288 4 t. t. PROPN eblip-30642 288 5 ( ( PUNCT eblip-30642 288 6 2020 2020 NUM eblip-30642 288 7 ) ) PUNCT eblip-30642 288 8 . . PUNCT eblip-30642 289 1 user user NOUN eblip-30642 289 2 preferences preference NOUN eblip-30642 289 3 related relate VERB eblip-30642 289 4 to to ADP eblip-30642 289 5 virtual virtual ADJ eblip-30642 289 6 reference reference NOUN eblip-30642 289 7 services service NOUN eblip-30642 289 8 in in ADP eblip-30642 289 9 an an DET eblip-30642 289 10 academic academic ADJ eblip-30642 289 11 library library NOUN eblip-30642 289 12 . . PUNCT eblip-30642 290 1 the the DET eblip-30642 290 2 journal journal NOUN eblip-30642 290 3 of of ADP eblip-30642 290 4 academic academic ADJ eblip-30642 290 5 librarianship librarianship NOUN eblip-30642 290 6 , , PUNCT eblip-30642 290 7 46(1 46(1 PROPN eblip-30642 290 8 ) ) PUNCT eblip-30642 290 9 , , PUNCT eblip-30642 290 10 102094 102094 NUM eblip-30642 290 11 . . PUNCT eblip-30642 291 1 https://doi.org/10.1016/j.acalib.2019.102094 https://doi.org/10.1016/j.acalib.2019.102094 PROPN eblip-30642 291 2 munip munip PROPN eblip-30642 291 3 , , PUNCT eblip-30642 291 4 l. l. PROPN eblip-30642 291 5 , , PUNCT eblip-30642 291 6 tinik tinik PROPN eblip-30642 291 7 , , PUNCT eblip-30642 291 8 l. l. PROPN eblip-30642 291 9 , , PUNCT eblip-30642 291 10 borrelli borrelli PROPN eblip-30642 291 11 , , PUNCT eblip-30642 291 12 s. s. PROPN eblip-30642 291 13 , , PUNCT eblip-30642 291 14 randone randone PROPN eblip-30642 291 15 , , PUNCT eblip-30642 291 16 g. g. PROPN eblip-30642 291 17 r. r. PROPN eblip-30642 291 18 , , PUNCT eblip-30642 291 19 & & CCONJ eblip-30642 291 20 paik paik PROPN eblip-30642 291 21 , , PUNCT eblip-30642 291 22 e. e. PROPN eblip-30642 291 23 j. j. PROPN eblip-30642 291 24 ( ( PUNCT eblip-30642 291 25 2022 2022 NUM eblip-30642 291 26 ) ) PUNCT eblip-30642 291 27 . . PUNCT eblip-30642 292 1 lessons lesson NOUN eblip-30642 292 2 learned learn VERB eblip-30642 292 3 : : PUNCT eblip-30642 292 4 a a DET eblip-30642 292 5 meta meta ADJ eblip-30642 292 6 - - PUNCT eblip-30642 292 7 synthesis synthesis NOUN eblip-30642 292 8 examining examine VERB eblip-30642 292 9 library library NOUN eblip-30642 292 10 spaces space NOUN eblip-30642 292 11 , , PUNCT eblip-30642 292 12 services service NOUN eblip-30642 292 13 and and CCONJ eblip-30642 292 14 resources resource NOUN eblip-30642 292 15 during during ADP eblip-30642 292 16 covid-19 covid-19 PROPN eblip-30642 292 17 . . PUNCT eblip-30642 292 18 library library PROPN eblip-30642 292 19 management management NOUN eblip-30642 292 20 , , PUNCT eblip-30642 292 21 43(1/2 43(1/2 NOUN eblip-30642 292 22 ) ) PUNCT eblip-30642 292 23 , , PUNCT eblip-30642 292 24 80 80 NUM eblip-30642 292 25 - - SYM eblip-30642 292 26 92 92 NUM eblip-30642 292 27 . . PUNCT eblip-30642 293 1 https://doi.org/10.1108/lm-08-2021-0070 https://doi.org/10.1108/lm-08-2021-0070 PROPN eblip-30642 293 2 murphy murphy PROPN eblip-30642 293 3 , , PUNCT eblip-30642 293 4 j. j. PROPN eblip-30642 293 5 e. e. PROPN eblip-30642 293 6 , , PUNCT eblip-30642 293 7 lewis lewis PROPN eblip-30642 293 8 , , PUNCT eblip-30642 293 9 c. c. PROPN eblip-30642 293 10 j. j. PROPN eblip-30642 293 11 , , PUNCT eblip-30642 293 12 mckillop mckillop PROPN eblip-30642 293 13 , , PUNCT eblip-30642 293 14 c. c. PROPN eblip-30642 293 15 a. a. PROPN eblip-30642 293 16 , , PUNCT eblip-30642 293 17 & & CCONJ eblip-30642 293 18 stoeckle stoeckle PROPN eblip-30642 293 19 , , PUNCT eblip-30642 293 20 m. m. NOUN eblip-30642 293 21 ( ( PUNCT eblip-30642 293 22 2022 2022 NUM eblip-30642 293 23 ) ) PUNCT eblip-30642 293 24 . . PUNCT eblip-30642 294 1 expanding expand VERB eblip-30642 294 2 digital digital ADJ eblip-30642 294 3 academic academic ADJ eblip-30642 294 4 library library NOUN eblip-30642 294 5 and and CCONJ eblip-30642 294 6 archive archive NOUN eblip-30642 294 7 services service NOUN eblip-30642 294 8 at at ADP eblip-30642 294 9 the the DET eblip-30642 294 10 university university NOUN eblip-30642 294 11 of of ADP eblip-30642 294 12 calgary calgary PROPN eblip-30642 294 13 in in ADP eblip-30642 294 14 response response NOUN eblip-30642 294 15 to to ADP eblip-30642 294 16 the the DET eblip-30642 294 17 covid-19 covid-19 PROPN eblip-30642 294 18 pandemic pandemic NOUN eblip-30642 294 19 . . PUNCT eblip-30642 295 1 ifla ifla PROPN eblip-30642 295 2 journal journal PROPN eblip-30642 295 3 , , PUNCT eblip-30642 295 4 48(1 48(1 NOUN eblip-30642 295 5 ) ) PUNCT eblip-30642 295 6 , , PUNCT eblip-30642 295 7 83 83 NUM eblip-30642 295 8 - - SYM eblip-30642 295 9 98 98 NUM eblip-30642 295 10 . . PUNCT eblip-30642 296 1 https://doi.org/10.1177/03400352211023067 https://doi.org/10.1177/03400352211023067 NOUN eblip-30642 296 2 osorio osorio PROPN eblip-30642 296 3 , , PUNCT eblip-30642 296 4 n. n. NOUN eblip-30642 296 5 , , PUNCT eblip-30642 296 6 & & CCONJ eblip-30642 296 7 droog droog PROPN eblip-30642 296 8 , , PUNCT eblip-30642 296 9 a. a. NOUN eblip-30642 296 10 ( ( PUNCT eblip-30642 296 11 2021 2021 NUM eblip-30642 296 12 ) ) PUNCT eblip-30642 296 13 . . PUNCT eblip-30642 297 1 exploring explore VERB eblip-30642 297 2 the the DET eblip-30642 297 3 impact impact NOUN eblip-30642 297 4 of of ADP eblip-30642 297 5 the the DET eblip-30642 297 6 pandemic pandemic NOUN eblip-30642 297 7 on on ADP eblip-30642 297 8 reference reference NOUN eblip-30642 297 9 and and CCONJ eblip-30642 297 10 research research NOUN eblip-30642 297 11 services service NOUN eblip-30642 297 12 : : PUNCT eblip-30642 297 13 a a DET eblip-30642 297 14 literature literature NOUN eblip-30642 297 15 review review NOUN eblip-30642 297 16 . . PUNCT eblip-30642 298 1 new new ADJ eblip-30642 298 2 review review NOUN eblip-30642 298 3 of of ADP eblip-30642 298 4 academic academic ADJ eblip-30642 298 5 librarianship librarianship NOUN eblip-30642 298 6 , , PUNCT eblip-30642 298 7 27(3 27(3 NUM eblip-30642 298 8 ) ) PUNCT eblip-30642 298 9 , , PUNCT eblip-30642 298 10 280 280 NUM eblip-30642 298 11 - - SYM eblip-30642 298 12 300 300 NUM eblip-30642 298 13 . . PUNCT eblip-30642 299 1 https://doi.org/10.1080/13614533.2021.1990092 https://doi.org/10.1080/13614533.2021.1990092 PROPN eblip-30642 299 2 ozeran ozeran PROPN eblip-30642 299 3 , , PUNCT eblip-30642 299 4 m. m. NOUN eblip-30642 299 5 , , PUNCT eblip-30642 299 6 & & CCONJ eblip-30642 299 7 martin martin PROPN eblip-30642 299 8 , , PUNCT eblip-30642 299 9 p. p. NOUN eblip-30642 299 10 ( ( PUNCT eblip-30642 299 11 2019 2019 NUM eblip-30642 299 12 ) ) PUNCT eblip-30642 299 13 . . PUNCT eblip-30642 300 1 “ " PUNCT eblip-30642 300 2 good good ADJ eblip-30642 300 3 night night NOUN eblip-30642 300 4 , , PUNCT eblip-30642 300 5 good good ADJ eblip-30642 300 6 day day NOUN eblip-30642 300 7 , , PUNCT eblip-30642 300 8 good good ADJ eblip-30642 300 9 luck luck NOUN eblip-30642 300 10 ” " PUNCT eblip-30642 300 11 : : PUNCT eblip-30642 300 12 applying apply VERB eblip-30642 300 13 topic topic NOUN eblip-30642 300 14 modeling modeling NOUN eblip-30642 300 15 to to PART eblip-30642 300 16 chat chat VERB eblip-30642 300 17 reference reference NOUN eblip-30642 300 18 transcripts transcript NOUN eblip-30642 300 19 . . PUNCT eblip-30642 301 1 information information NOUN eblip-30642 301 2 technology technology NOUN eblip-30642 301 3 and and CCONJ eblip-30642 301 4 libraries library NOUN eblip-30642 301 5 , , PUNCT eblip-30642 301 6 38(2 38(2 NOUN eblip-30642 301 7 ) ) PUNCT eblip-30642 301 8 , , PUNCT eblip-30642 301 9 49 49 NUM eblip-30642 301 10 - - SYM eblip-30642 301 11 57 57 NUM eblip-30642 301 12 . . PUNCT eblip-30642 302 1 https://doi.org/10.6017/ital.v38i2.10921 https://doi.org/10.6017/ital.v38i2.10921 PUNCT eblip-30642 302 2 paulus paulus PROPN eblip-30642 302 3 , , PUNCT eblip-30642 302 4 t. t. NOUN eblip-30642 302 5 m. m. NOUN eblip-30642 302 6 , , PUNCT eblip-30642 302 7 wise wise INTJ eblip-30642 302 8 , , PUNCT eblip-30642 302 9 a. a. PROPN eblip-30642 302 10 f. f. PROPN eblip-30642 302 11 , , PUNCT eblip-30642 302 12 & & CCONJ eblip-30642 302 13 singleton singleton PROPN eblip-30642 302 14 , , PUNCT eblip-30642 302 15 r. r. PROPN eblip-30642 302 16 ( ( PUNCT eblip-30642 302 17 2019 2019 NUM eblip-30642 302 18 ) ) PUNCT eblip-30642 302 19 . . PUNCT eblip-30642 303 1 how how SCONJ eblip-30642 303 2 will will AUX eblip-30642 303 3 the the DET eblip-30642 303 4 data datum NOUN eblip-30642 303 5 be be AUX eblip-30642 303 6 analyzed analyze VERB eblip-30642 303 7 ? ? PUNCT eblip-30642 304 1 part part NOUN eblip-30642 304 2 one one NUM eblip-30642 304 3 : : PUNCT eblip-30642 304 4 quantitative quantitative ADJ eblip-30642 304 5 approaches approach NOUN eblip-30642 304 6 including include VERB eblip-30642 304 7 content content NOUN eblip-30642 304 8 analysis analysis NOUN eblip-30642 304 9 , , PUNCT eblip-30642 304 10 statistical statistical ADJ eblip-30642 304 11 modeling modeling NOUN eblip-30642 304 12 , , PUNCT eblip-30642 304 13 and and CCONJ eblip-30642 304 14 computational computational ADJ eblip-30642 304 15 methods method NOUN eblip-30642 304 16 . . PUNCT eblip-30642 305 1 in in ADP eblip-30642 305 2 t. t. PROPN eblip-30642 305 3 m. m. PROPN eblip-30642 305 4 paulus paulus PROPN eblip-30642 305 5 & & CCONJ eblip-30642 305 6 a. a. PROPN eblip-30642 305 7 f. f. PROPN eblip-30642 305 8 wise wise PROPN eblip-30642 305 9 ( ( PUNCT eblip-30642 305 10 eds ed NOUN eblip-30642 305 11 . . PUNCT eblip-30642 305 12 ) ) PUNCT eblip-30642 305 13 , , PUNCT eblip-30642 305 14 looking look VERB eblip-30642 305 15 for for ADP eblip-30642 305 16 insight insight NOUN eblip-30642 305 17 , , PUNCT eblip-30642 305 18 transformation transformation NOUN eblip-30642 305 19 , , PUNCT eblip-30642 305 20 and and CCONJ eblip-30642 305 21 learning learn VERB eblip-30642 305 22 in in ADP eblip-30642 305 23 online online ADJ eblip-30642 305 24 talk talk NOUN eblip-30642 305 25 ( ( PUNCT eblip-30642 305 26 pp pp ADJ eblip-30642 305 27 . . PUNCT eblip-30642 305 28 127 127 NUM eblip-30642 305 29 - - SYM eblip-30642 305 30 159 159 NUM eblip-30642 305 31 ) ) PUNCT eblip-30642 305 32 . . PUNCT eblip-30642 306 1 routledge routledge PROPN eblip-30642 306 2 . . PUNCT eblip-30642 307 1 https://doi.org/10.4324/9781315283258 https://doi.org/10.4324/9781315283258 PROPN eblip-30642 307 2 radford radford PROPN eblip-30642 307 3 , , PUNCT eblip-30642 307 4 m. m. PROPN eblip-30642 307 5 l. l. PROPN eblip-30642 307 6 , , PUNCT eblip-30642 307 7 costello costello PROPN eblip-30642 307 8 , , PUNCT eblip-30642 307 9 l. l. PROPN eblip-30642 307 10 , , PUNCT eblip-30642 307 11 & & CCONJ eblip-30642 307 12 montague montague PROPN eblip-30642 307 13 , , PUNCT eblip-30642 307 14 k. k. PROPN eblip-30642 307 15 ( ( PUNCT eblip-30642 307 16 2020 2020 NUM eblip-30642 307 17 ) ) PUNCT eblip-30642 307 18 . . PUNCT eblip-30642 308 1 chat chat VERB eblip-30642 308 2 reference reference NOUN eblip-30642 308 3 in in ADP eblip-30642 308 4 the the DET eblip-30642 308 5 time time NOUN eblip-30642 308 6 of of ADP eblip-30642 308 7 covid-19 covid-19 PROPN eblip-30642 308 8 : : PUNCT eblip-30642 308 9 transforming transform VERB eblip-30642 308 10 essential essential ADJ eblip-30642 308 11 user user NOUN eblip-30642 308 12 services service NOUN eblip-30642 308 13 . . PUNCT eblip-30642 309 1 association association NOUN eblip-30642 309 2 for for ADP eblip-30642 309 3 library library NOUN eblip-30642 309 4 and and CCONJ eblip-30642 309 5 information information NOUN eblip-30642 309 6 science science NOUN eblip-30642 309 7 education education NOUN eblip-30642 309 8 ( ( PUNCT eblip-30642 309 9 alise alise NOUN eblip-30642 309 10 ) ) PUNCT eblip-30642 309 11 2020 2020 NUM eblip-30642 309 12 conference conference NOUN eblip-30642 309 13 . . PUNCT eblip-30642 310 1 http://hdl.handle.net/2142/108820 http://hdl.handle.net/2142/108820 PROPN eblip-30642 310 2 radford radford PROPN eblip-30642 310 3 , , PUNCT eblip-30642 310 4 m. m. PROPN eblip-30642 310 5 l. l. PROPN eblip-30642 310 6 , , PUNCT eblip-30642 310 7 costello costello PROPN eblip-30642 310 8 , , PUNCT eblip-30642 310 9 l. l. PROPN eblip-30642 310 10 , , PUNCT eblip-30642 310 11 & & CCONJ eblip-30642 310 12 montague montague PROPN eblip-30642 310 13 , , PUNCT eblip-30642 310 14 k. k. PROPN eblip-30642 310 15 e. e. PROPN eblip-30642 310 16 ( ( PUNCT eblip-30642 310 17 2022 2022 NUM eblip-30642 310 18 ) ) PUNCT eblip-30642 310 19 . . PUNCT eblip-30642 311 1 “ " PUNCT eblip-30642 311 2 death death NOUN eblip-30642 311 3 of of ADP eblip-30642 311 4 social social ADJ eblip-30642 311 5 encounters encounter NOUN eblip-30642 311 6 ” " PUNCT eblip-30642 311 7 : : PUNCT eblip-30642 311 8 investigating investigate VERB eblip-30642 311 9 covid-19 covid-19 PROPN eblip-30642 311 10 ’s ’s PART eblip-30642 311 11 initial initial ADJ eblip-30642 311 12 impact impact NOUN eblip-30642 311 13 on on ADP eblip-30642 311 14 virtual virtual ADJ eblip-30642 311 15 reference reference NOUN eblip-30642 311 16 services service NOUN eblip-30642 311 17 in in ADP eblip-30642 311 18 academic academic ADJ eblip-30642 311 19 libraries library NOUN eblip-30642 311 20 . . PUNCT eblip-30642 312 1 journal journal NOUN eblip-30642 312 2 of of ADP eblip-30642 312 3 the the DET eblip-30642 312 4 association association NOUN eblip-30642 312 5 for for ADP eblip-30642 312 6 information information NOUN eblip-30642 312 7 science science NOUN eblip-30642 312 8 and and CCONJ eblip-30642 312 9 technology technology NOUN eblip-30642 312 10 , , PUNCT eblip-30642 312 11 73(11 73(11 NUM eblip-30642 312 12 ) ) PUNCT eblip-30642 312 13 , , PUNCT eblip-30642 312 14 1594 1594 NUM eblip-30642 312 15 - - SYM eblip-30642 312 16 1607 1607 NUM eblip-30642 312 17 . . PUNCT eblip-30642 313 1 https://doi.org/10.1002/asi.24698 https://doi.org/10.1002/asi.24698 PROPN eblip-30642 313 2 schiller schiller NOUN eblip-30642 313 3 , , PUNCT eblip-30642 313 4 s. s. PROPN eblip-30642 313 5 z. z. PROPN eblip-30642 313 6 ( ( PUNCT eblip-30642 313 7 2016 2016 NUM eblip-30642 313 8 ) ) PUNCT eblip-30642 313 9 . . PUNCT eblip-30642 314 1 chat chat VERB eblip-30642 314 2 for for ADP eblip-30642 314 3 chat chat PROPN eblip-30642 314 4 : : PUNCT eblip-30642 314 5 mediated mediate VERB eblip-30642 314 6 learning learning NOUN eblip-30642 314 7 in in ADP eblip-30642 314 8 online online ADJ eblip-30642 314 9 chat chat PROPN eblip-30642 314 10 virtual virtual ADJ eblip-30642 314 11 reference reference NOUN eblip-30642 314 12 service service NOUN eblip-30642 314 13 . . PUNCT eblip-30642 315 1 computers computer NOUN eblip-30642 315 2 in in ADP eblip-30642 315 3 human human ADJ eblip-30642 315 4 behavior behavior NOUN eblip-30642 315 5 , , PUNCT eblip-30642 315 6 65 65 NUM eblip-30642 315 7 , , PUNCT eblip-30642 315 8 651 651 NUM eblip-30642 315 9 - - SYM eblip-30642 315 10 665 665 NUM eblip-30642 315 11 . . PUNCT eblip-30642 316 1 https://doi.org/10.1016/j.chb.2016.06.053 https://doi.org/10.1016/j.chb.2016.06.053 PROPN eblip-30642 316 2 sharma sharma PROPN eblip-30642 316 3 , , PUNCT eblip-30642 316 4 a. a. PROPN eblip-30642 316 5 , , PUNCT eblip-30642 316 6 barrett barrett PROPN eblip-30642 316 7 , , PUNCT eblip-30642 316 8 k. k. PROPN eblip-30642 316 9 , , PUNCT eblip-30642 316 10 & & CCONJ eblip-30642 316 11 stapelfeldt stapelfeldt PROPN eblip-30642 316 12 , , PUNCT eblip-30642 316 13 k. k. PROPN eblip-30642 316 14 ( ( PUNCT eblip-30642 316 15 2022 2022 NUM eblip-30642 316 16 ) ) PUNCT eblip-30642 316 17 . . PUNCT eblip-30642 317 1 natural natural ADJ eblip-30642 317 2 language language NOUN eblip-30642 317 3 processing processing NOUN eblip-30642 317 4 for for ADP eblip-30642 317 5 virtual virtual ADJ eblip-30642 317 6 reference reference NOUN eblip-30642 317 7 analysis analysis NOUN eblip-30642 317 8 . . PUNCT eblip-30642 318 1 evidence evidence NOUN eblip-30642 318 2 based base VERB eblip-30642 318 3 library library NOUN eblip-30642 318 4 and and CCONJ eblip-30642 318 5 information information NOUN eblip-30642 318 6 practice practice NOUN eblip-30642 318 7 , , PUNCT eblip-30642 318 8 17(1 17(1 NUM eblip-30642 318 9 ) ) PUNCT eblip-30642 318 10 , , PUNCT eblip-30642 318 11 78 78 NUM eblip-30642 318 12 - - SYM eblip-30642 318 13 93 93 NUM eblip-30642 318 14 . . PUNCT eblip-30642 319 1 https://doi.org/10.18438/eblip30014 https://doi.org/10.18438/eblip30014 PROPN eblip-30642 319 2 sobol sobol PROPN eblip-30642 319 3 , , PUNCT eblip-30642 319 4 b. b. PROPN eblip-30642 319 5 , , PUNCT eblip-30642 319 6 goncalves goncalves PROPN eblip-30642 319 7 , , PUNCT eblip-30642 319 8 a. a. NOUN eblip-30642 319 9 , , PUNCT eblip-30642 319 10 vis vis X eblip-30642 319 11 - - NOUN eblip-30642 319 12 dunbar dunbar NOUN eblip-30642 319 13 , , PUNCT eblip-30642 319 14 m. m. NOUN eblip-30642 319 15 , , PUNCT eblip-30642 319 16 lacey lacey PROPN eblip-30642 319 17 , , PUNCT eblip-30642 319 18 s. s. PROPN eblip-30642 319 19 , , PUNCT eblip-30642 319 20 moist moist NOUN eblip-30642 319 21 , , PUNCT eblip-30642 319 22 s. s. PROPN eblip-30642 319 23 , , PUNCT eblip-30642 319 24 jantzi jantzi PROPN eblip-30642 319 25 , , PUNCT eblip-30642 319 26 l. l. PROPN eblip-30642 319 27 , , PUNCT eblip-30642 319 28 gupta gupta PROPN eblip-30642 319 29 , , PUNCT eblip-30642 319 30 a. a. NOUN eblip-30642 319 31 , , PUNCT eblip-30642 319 32 mussell mussell PROPN eblip-30642 319 33 , , PUNCT eblip-30642 319 34 j. j. PROPN eblip-30642 319 35 , , PUNCT eblip-30642 319 36 foster foster PROPN eblip-30642 319 37 , , PUNCT eblip-30642 319 38 p. p. PROPN eblip-30642 319 39 l. l. PROPN eblip-30642 319 40 , , PUNCT eblip-30642 319 41 & & CCONJ eblip-30642 319 42 james james PROPN eblip-30642 319 43 , , PUNCT eblip-30642 319 44 k. k. PROPN eblip-30642 319 45 ( ( PUNCT eblip-30642 319 46 2023 2023 NUM eblip-30642 319 47 ) ) PUNCT eblip-30642 319 48 . . PUNCT eblip-30642 320 1 chat chat VERB eblip-30642 320 2 transcripts transcript NOUN eblip-30642 320 3 in in ADP eblip-30642 320 4 the the DET eblip-30642 320 5 context context NOUN eblip-30642 320 6 of of ADP eblip-30642 320 7 the the DET eblip-30642 320 8 covid-19 covid-19 PROPN eblip-30642 320 9 pandemic pandemic NOUN eblip-30642 320 10 : : PUNCT eblip-30642 320 11 analysis analysis NOUN eblip-30642 320 12 of of ADP eblip-30642 320 13 chats chat NOUN eblip-30642 320 14 from from ADP eblip-30642 320 15 the the DET eblip-30642 320 16 askaway askaway NOUN eblip-30642 320 17 consortia consortia PROPN eblip-30642 320 18 . . PUNCT eblip-30642 321 1 evidence evidence NOUN eblip-30642 321 2 based base VERB eblip-30642 321 3 library library NOUN eblip-30642 321 4 and and CCONJ eblip-30642 321 5 information information NOUN eblip-30642 321 6 practice practice NOUN eblip-30642 321 7 , , PUNCT eblip-30642 321 8 18(2 18(2 NUM eblip-30642 321 9 ) ) PUNCT eblip-30642 321 10 , , PUNCT eblip-30642 321 11 73 73 NUM eblip-30642 321 12 - - SYM eblip-30642 321 13 92 92 NUM eblip-30642 321 14 . . PUNCT eblip-30642 322 1 https://doi.org/10.18438/eblip30291 https://doi.org/10.18438/eblip30291 ADJ eblip-30642 322 2 turp turp NOUN eblip-30642 322 3 , , PUNCT eblip-30642 322 4 c. c. PROPN eblip-30642 322 5 , , PUNCT eblip-30642 322 6 & & CCONJ eblip-30642 322 7 hervieux hervieux PROPN eblip-30642 322 8 , , PUNCT eblip-30642 322 9 s. s. PROPN eblip-30642 322 10 ( ( PUNCT eblip-30642 322 11 2023 2023 NUM eblip-30642 322 12 ) ) PUNCT eblip-30642 322 13 . . PUNCT eblip-30642 323 1 exploring explore VERB eblip-30642 323 2 an an DET eblip-30642 323 3 automated automate VERB eblip-30642 323 4 method method NOUN eblip-30642 323 5 for for ADP eblip-30642 323 6 the the DET eblip-30642 323 7 analysis analysis NOUN eblip-30642 323 8 of of ADP eblip-30642 323 9 virtual virtual ADJ eblip-30642 323 10 reference reference NOUN eblip-30642 323 11 interactions interaction NOUN eblip-30642 323 12 . . PUNCT eblip-30642 324 1 reference reference NOUN eblip-30642 324 2 services service NOUN eblip-30642 324 3 review review PROPN eblip-30642 324 4 . . PUNCT eblip-30642 325 1 advance advance VERB eblip-30642 325 2 online online ADJ eblip-30642 325 3 publication publication NOUN eblip-30642 325 4 . . PUNCT eblip-30642 326 1 https://doi.org/10.1108/rsr-05-2023-0050 https://doi.org/10.1108/rsr-05-2023-0050 PROPN eblip-30642 326 2 walker walker PROPN eblip-30642 326 3 , , PUNCT eblip-30642 326 4 j. j. PROPN eblip-30642 326 5 , , PUNCT eblip-30642 326 6 & & CCONJ eblip-30642 326 7 coleman coleman PROPN eblip-30642 326 8 , , PUNCT eblip-30642 326 9 j. j. PROPN eblip-30642 326 10 ( ( PUNCT eblip-30642 326 11 2021 2021 NUM eblip-30642 326 12 ) ) PUNCT eblip-30642 326 13 . . PUNCT eblip-30642 327 1 using use VERB eblip-30642 327 2 machine machine NOUN eblip-30642 327 3 learning learn VERB eblip-30642 327 4 to to PART eblip-30642 327 5 predict predict VERB eblip-30642 327 6 chat chat NOUN eblip-30642 327 7 difficulty difficulty NOUN eblip-30642 327 8 . . PUNCT eblip-30642 328 1 college college PROPN eblip-30642 328 2 & & CCONJ eblip-30642 328 3 research research PROPN eblip-30642 328 4 libraries library NOUN eblip-30642 328 5 , , PUNCT eblip-30642 328 6 82(5 82(5 NOUN eblip-30642 328 7 ) ) PUNCT eblip-30642 328 8 , , PUNCT eblip-30642 328 9 683 683 NUM eblip-30642 328 10 - - SYM eblip-30642 328 11 707 707 NUM eblip-30642 328 12 . . PUNCT eblip-30642 329 1 https://doi.org/10.5860/crl.82.5.683 https://doi.org/10.5860/crl.82.5.683 PROPN eblip-30642 329 2 wang wang PROPN eblip-30642 329 3 , , PUNCT eblip-30642 329 4 y. y. PROPN eblip-30642 329 5 ( ( PUNCT eblip-30642 329 6 2022 2022 NUM eblip-30642 329 7 ) ) PUNCT eblip-30642 329 8 . . PUNCT eblip-30642 330 1 using use VERB eblip-30642 330 2 machine machine NOUN eblip-30642 330 3 learning learning NOUN eblip-30642 330 4 and and CCONJ eblip-30642 330 5 natural natural ADJ eblip-30642 330 6 language language NOUN eblip-30642 330 7 processing processing NOUN eblip-30642 330 8 to to PART eblip-30642 330 9 analyze analyze VERB eblip-30642 330 10 library library ADJ eblip-30642 330 11 chat chat NOUN eblip-30642 330 12 reference reference NOUN eblip-30642 330 13 transcripts transcript NOUN eblip-30642 330 14 . . PUNCT eblip-30642 331 1 information information NOUN eblip-30642 331 2 technology technology NOUN eblip-30642 331 3 and and CCONJ eblip-30642 331 4 libraries library NOUN eblip-30642 331 5 , , PUNCT eblip-30642 331 6 41(3 41(3 NUM eblip-30642 331 7 ) ) PUNCT eblip-30642 331 8 . . PUNCT eblip-30642 332 1 https://doi.org/10.6017/ital.v41i3.14967 https://doi.org/10.6017/ital.v41i3.14967 PROPN eblip-30642 332 2 watson watson PROPN eblip-30642 332 3 , , PUNCT eblip-30642 332 4 a. a. NOUN eblip-30642 332 5 p. p. NOUN eblip-30642 332 6 ( ( PUNCT eblip-30642 332 7 2023 2023 NUM eblip-30642 332 8 ) ) PUNCT eblip-30642 332 9 . . PUNCT eblip-30642 333 1 pandemic pandemic ADJ eblip-30642 333 2 chat chat PROPN eblip-30642 333 3 : : PUNCT eblip-30642 333 4 a a DET eblip-30642 333 5 comparison comparison NOUN eblip-30642 333 6 of of ADP eblip-30642 333 7 pandemic pandemic ADJ eblip-30642 333 8 - - PUNCT eblip-30642 333 9 era era NOUN eblip-30642 333 10 and and CCONJ eblip-30642 333 11 pre pre ADJ eblip-30642 333 12 - - ADJ eblip-30642 333 13 pandemic pandemic ADJ eblip-30642 333 14 online online ADJ eblip-30642 333 15 chat chat VERB eblip-30642 333 16 questions question NOUN eblip-30642 333 17 at at ADP eblip-30642 333 18 the the DET eblip-30642 333 19 university university PROPN eblip-30642 333 20 of of ADP eblip-30642 333 21 mississippi mississippi PROPN eblip-30642 333 22 libraries library NOUN eblip-30642 333 23 . . PUNCT eblip-30642 334 1 internet internet NOUN eblip-30642 334 2 reference reference NOUN eblip-30642 334 3 services service NOUN eblip-30642 334 4 quarterly quarterly ADV eblip-30642 334 5 , , PUNCT eblip-30642 334 6 27(1 27(1 NUM eblip-30642 334 7 ) ) PUNCT eblip-30642 334 8 , , PUNCT eblip-30642 334 9 25 25 NUM eblip-30642 334 10 - - SYM eblip-30642 334 11 36 36 NUM eblip-30642 334 12 . . PUNCT eblip-30642 335 1 https://doi.org/10.1080/10875301.2022.2117757 https://doi.org/10.1080/10875301.2022.2117757 PROPN eblip-30642 335 2 yatcilla yatcilla PROPN eblip-30642 335 3 , , PUNCT eblip-30642 335 4 j. j. PROPN eblip-30642 335 5 k. k. PROPN eblip-30642 335 6 , , PUNCT eblip-30642 335 7 & & CCONJ eblip-30642 335 8 young young PROPN eblip-30642 335 9 , , PUNCT eblip-30642 335 10 s. s. PROPN eblip-30642 335 11 ( ( PUNCT eblip-30642 335 12 2021 2021 NUM eblip-30642 335 13 ) ) PUNCT eblip-30642 335 14 . . PUNCT eblip-30642 336 1 library library NOUN eblip-30642 336 2 responses response NOUN eblip-30642 336 3 during during ADP eblip-30642 336 4 the the DET eblip-30642 336 5 early early ADJ eblip-30642 336 6 days day NOUN eblip-30642 336 7 of of ADP eblip-30642 336 8 the the DET eblip-30642 336 9 pandemic pandemic NOUN eblip-30642 336 10 : : PUNCT eblip-30642 336 11 a a DET eblip-30642 336 12 bibliometric bibliometric ADJ eblip-30642 336 13 study study NOUN eblip-30642 336 14 of of ADP eblip-30642 336 15 the the DET eblip-30642 336 16 2020 2020 NUM eblip-30642 336 17 lis lis PROPN eblip-30642 336 18 literature literature NOUN eblip-30642 336 19 . . PUNCT eblip-30642 337 1 journal journal PROPN eblip-30642 337 2 of of ADP eblip-30642 337 3 library library PROPN eblip-30642 337 4 administration administration NOUN eblip-30642 337 5 , , PUNCT eblip-30642 337 6 61(8 61(8 NUM eblip-30642 337 7 ) ) PUNCT eblip-30642 337 8 , , PUNCT eblip-30642 337 9 964 964 NUM eblip-30642 337 10 - - SYM eblip-30642 337 11 977 977 NUM eblip-30642 337 12 . . PUNCT eblip-30642 338 1 https://doi.org/10.1080/0193082 https://doi.org/10.1080/0193082 NOUN eblip-30642 338 2     SPACE