id sid tid token lemma pos eblip-920 1 1 microsoft microsoft PROPN eblip-920 1 2 word word PROPN eblip-920 1 3 art2_920_final art2_920_final ADJ eblip-920 1 4 evidence evidence NOUN eblip-920 1 5     SPACE eblip-920 1 6 based base VERB eblip-920 1 7     SPACE eblip-920 1 8 library library NOUN eblip-920 1 9     SPACE eblip-920 1 10 and and CCONJ eblip-920 1 11     SPACE eblip-920 1 12 information information NOUN eblip-920 1 13     SPACE eblip-920 1 14 practice practice NOUN eblip-920 1 15     SPACE eblip-920 1 16 2008 2008 NUM eblip-920 1 17 , , PUNCT eblip-920 1 18     SPACE eblip-920 1 19 3:1 3:1 NUM eblip-920 1 20     SPACE eblip-920 1 21 33 33 NUM eblip-920 1 22         SPACE eblip-920 1 23 evidence evidence NOUN eblip-920 1 24     SPACE eblip-920 1 25 based base VERB eblip-920 1 26     SPACE eblip-920 1 27 library library NOUN eblip-920 1 28     SPACE eblip-920 1 29 and and CCONJ eblip-920 1 30     SPACE eblip-920 1 31 information information NOUN eblip-920 1 32     SPACE eblip-920 1 33 practice practice NOUN eblip-920 1 34                     SPACE eblip-920 1 35 article article NOUN eblip-920 1 36         SPACE eblip-920 1 37 improving improve VERB eblip-920 1 38     SPACE eblip-920 1 39 customer customer NOUN eblip-920 1 40     SPACE eblip-920 1 41 satisfaction satisfaction NOUN eblip-920 1 42 : : PUNCT eblip-920 1 43     SPACE eblip-920 1 44 changes change NOUN eblip-920 1 45     SPACE eblip-920 1 46 as as ADP eblip-920 1 47     SPACE eblip-920 1 48 a a DET eblip-920 1 49     SPACE eblip-920 1 50 result result NOUN eblip-920 1 51     SPACE eblip-920 1 52 of of ADP eblip-920 1 53     SPACE eblip-920 1 54 customer customer NOUN eblip-920 1 55     SPACE eblip-920 1 56 value value NOUN eblip-920 1 57     SPACE eblip-920 1 58 discovery discovery NOUN eblip-920 1 59             SPACE eblip-920 1 60 susan susan PROPN eblip-920 1 61     SPACE eblip-920 1 62 mcknight mcknight PROPN eblip-920 1 63     SPACE eblip-920 1 64 director director NOUN eblip-920 1 65     SPACE eblip-920 1 66 of of ADP eblip-920 1 67     SPACE eblip-920 1 68 libraries library NOUN eblip-920 1 69     SPACE eblip-920 1 70 and and CCONJ eblip-920 1 71     SPACE eblip-920 1 72 knowledge knowledge NOUN eblip-920 1 73     SPACE eblip-920 1 74 resources resource NOUN eblip-920 1 75     SPACE eblip-920 1 76 nottingham nottingham PROPN eblip-920 1 77     SPACE eblip-920 1 78 trent trent NOUN eblip-920 1 79     SPACE eblip-920 1 80 university university NOUN eblip-920 1 81     SPACE eblip-920 1 82 nottingham nottingham PROPN eblip-920 1 83 , , PUNCT eblip-920 1 84     SPACE eblip-920 1 85 united united ADJ eblip-920 1 86     SPACE eblip-920 1 87 kingdom kingdom NOUN eblip-920 1 88     SPACE eblip-920 1 89 email email NOUN eblip-920 1 90 : : PUNCT eblip-920 1 91     SPACE eblip-920 1 92 sue.mcknight@ntu.ac.uk sue.mcknight@ntu.ac.uk VERB eblip-920 1 93         SPACE eblip-920 1 94 mike mike PROPN eblip-920 1 95     SPACE eblip-920 1 96 berrington berrington PROPN eblip-920 1 97     SPACE eblip-920 1 98 deputy deputy NOUN eblip-920 1 99     SPACE eblip-920 1 100 university university NOUN eblip-920 1 101     SPACE eblip-920 1 102 librarian librarian NOUN eblip-920 1 103 , , PUNCT eblip-920 1 104     SPACE eblip-920 1 105 customer customer NOUN eblip-920 1 106     SPACE eblip-920 1 107 services service NOUN eblip-920 1 108     SPACE eblip-920 1 109 nottingham nottingham PROPN eblip-920 1 110     SPACE eblip-920 1 111 trent trent NOUN eblip-920 1 112     SPACE eblip-920 1 113 university university NOUN eblip-920 1 114     SPACE eblip-920 1 115 nottingham nottingham PROPN eblip-920 1 116 , , PUNCT eblip-920 1 117     SPACE eblip-920 1 118 united united ADJ eblip-920 1 119     SPACE eblip-920 1 120 kingdom kingdom NOUN eblip-920 1 121     SPACE eblip-920 1 122 email email NOUN eblip-920 1 123 : : PUNCT eblip-920 1 124     SPACE eblip-920 1 125 mike.berrington@ntu.ac.uk mike.berrington@ntu.ac.uk NOUN eblip-920 1 126             SPACE eblip-920 1 127 received receive VERB eblip-920 1 128 : : PUNCT eblip-920 1 129     SPACE eblip-920 1 130 13 13 NUM eblip-920 1 131     SPACE eblip-920 1 132 december december PROPN eblip-920 1 133     SPACE eblip-920 1 134 2007 2007 NUM eblip-920 1 135             SPACE eblip-920 1 136 accepted accept VERB eblip-920 1 137 : : PUNCT eblip-920 1 138     SPACE eblip-920 1 139 10 10 NUM eblip-920 1 140     SPACE eblip-920 1 141 february february PROPN eblip-920 1 142     SPACE eblip-920 1 143 2008 2008 NUM eblip-920 1 144             SPACE eblip-920 1 145 © © PROPN eblip-920 1 146     SPACE eblip-920 1 147 2008 2008 NUM eblip-920 1 148     SPACE eblip-920 1 149 mcknight mcknight NOUN eblip-920 1 150     SPACE eblip-920 1 151 and and CCONJ eblip-920 1 152     SPACE eblip-920 1 153 berrington berrington PROPN eblip-920 1 154 . . PUNCT eblip-920 1 155       SPACE eblip-920 2 1 this this PRON eblip-920 2 2     SPACE eblip-920 2 3 is be AUX eblip-920 2 4     SPACE eblip-920 2 5 an an DET eblip-920 2 6     SPACE eblip-920 2 7 open open ADJ eblip-920 2 8     SPACE eblip-920 2 9 access access NOUN eblip-920 2 10     SPACE eblip-920 2 11 article article NOUN eblip-920 2 12     SPACE eblip-920 2 13 distributed distribute VERB eblip-920 2 14     SPACE eblip-920 2 15 under under ADP eblip-920 2 16     SPACE eblip-920 2 17 the the DET eblip-920 2 18     SPACE eblip-920 2 19 terms term NOUN eblip-920 2 20     SPACE eblip-920 2 21 of of ADP eblip-920 2 22     SPACE eblip-920 2 23 the the DET eblip-920 2 24     SPACE eblip-920 2 25 creative creative ADJ eblip-920 2 26     SPACE eblip-920 2 27 commons common NOUN eblip-920 2 28     SPACE eblip-920 2 29 attribution attribution NOUN eblip-920 2 30     SPACE eblip-920 2 31 license license NOUN eblip-920 2 32     SPACE eblip-920 2 33 ( ( PUNCT eblip-920 2 34 http://creativecommons.org/licenses/by/2.0 http://creativecommons.org/licenses/by/2.0 PROPN eblip-920 2 35 ) ) PUNCT eblip-920 2 36 , , PUNCT eblip-920 2 37     SPACE eblip-920 2 38 which which PRON eblip-920 2 39     SPACE eblip-920 2 40 permits permit VERB eblip-920 2 41     SPACE eblip-920 2 42 unrestricted unrestricted ADJ eblip-920 2 43     SPACE eblip-920 2 44 use use NOUN eblip-920 2 45 , , PUNCT eblip-920 2 46     SPACE eblip-920 2 47 distribution distribution NOUN eblip-920 2 48 , , PUNCT eblip-920 2 49     SPACE eblip-920 2 50 and and CCONJ eblip-920 2 51     SPACE eblip-920 2 52 reproduction reproduction NOUN eblip-920 2 53     SPACE eblip-920 2 54 in in ADP eblip-920 2 55     SPACE eblip-920 2 56 any any DET eblip-920 2 57     SPACE eblip-920 2 58 medium medium NOUN eblip-920 2 59 , , PUNCT eblip-920 2 60     SPACE eblip-920 2 61 provided provide VERB eblip-920 2 62     SPACE eblip-920 2 63 the the DET eblip-920 2 64     SPACE eblip-920 2 65 original original ADJ eblip-920 2 66     SPACE eblip-920 2 67 work work NOUN eblip-920 2 68     SPACE eblip-920 2 69 is be AUX eblip-920 2 70     SPACE eblip-920 2 71 properly properly ADV eblip-920 2 72     SPACE eblip-920 2 73 cited cite VERB eblip-920 2 74 . . PUNCT eblip-920 2 75         SPACE eblip-920 2 76 abstract abstract ADJ eblip-920 2 77         SPACE eblip-920 2 78 objective objective NOUN eblip-920 2 79 : : PUNCT eblip-920 2 80     SPACE eblip-920 2 81 to to PART eblip-920 2 82     SPACE eblip-920 2 83 identify identify VERB eblip-920 2 84     SPACE eblip-920 2 85 gold gold NOUN eblip-920 2 86     SPACE eblip-920 2 87 standard standard NOUN eblip-920 2 88     SPACE eblip-920 2 89 services service NOUN eblip-920 2 90     SPACE eblip-920 2 91 for for ADP eblip-920 2 92     SPACE eblip-920 2 93 customers customer NOUN eblip-920 2 94     SPACE eblip-920 2 95 in in ADP eblip-920 2 96     SPACE eblip-920 2 97 an an DET eblip-920 2 98     SPACE eblip-920 2 99 academic academic ADJ eblip-920 2 100     SPACE eblip-920 2 101 library library NOUN eblip-920 2 102     SPACE eblip-920 2 103 and and CCONJ eblip-920 2 104     SPACE eblip-920 2 105 determine determine NOUN eblip-920 2 106     SPACE eblip-920 2 107 whether whether SCONJ eblip-920 2 108     SPACE eblip-920 2 109 interventions intervention NOUN eblip-920 2 110     SPACE eblip-920 2 111 following follow VERB eblip-920 2 112     SPACE eblip-920 2 113 the the DET eblip-920 2 114     SPACE eblip-920 2 115 identification identification NOUN eblip-920 2 116     SPACE eblip-920 2 117 of of ADP eblip-920 2 118     SPACE eblip-920 2 119 customer customer NOUN eblip-920 2 120     SPACE eblip-920 2 121 value value NOUN eblip-920 2 122     SPACE eblip-920 2 123 increased increase VERB eblip-920 2 124     SPACE eblip-920 2 125 student student NOUN eblip-920 2 126     SPACE eblip-920 2 127 satisfaction satisfaction NOUN eblip-920 2 128 . . PUNCT eblip-920 2 129           SPACE eblip-920 3 1 methods method NOUN eblip-920 3 2 : : PUNCT eblip-920 3 3     SPACE eblip-920 3 4 “ " PUNCT eblip-920 3 5 customer customer NOUN eblip-920 3 6     SPACE eblip-920 3 7 discovery discovery NOUN eblip-920 3 8     SPACE eblip-920 3 9 workshops workshop NOUN eblip-920 3 10 ” " PUNCT eblip-920 3 11     SPACE eblip-920 3 12 were be AUX eblip-920 3 13     SPACE eblip-920 3 14 undertaken undertake VERB eblip-920 3 15     SPACE eblip-920 3 16 with with ADP eblip-920 3 17     SPACE eblip-920 3 18 academic academic ADJ eblip-920 3 19     SPACE eblip-920 3 20 staff staff NOUN eblip-920 3 21     SPACE eblip-920 3 22 and and CCONJ eblip-920 3 23     SPACE eblip-920 3 24 undergraduate undergraduate NOUN eblip-920 3 25     SPACE eblip-920 3 26 on‐campus on‐campus PROPN eblip-920 3 27     SPACE eblip-920 3 28 students student NOUN eblip-920 3 29     SPACE eblip-920 3 30 to to PART eblip-920 3 31     SPACE eblip-920 3 32 provide provide VERB eblip-920 3 33     SPACE eblip-920 3 34 managers manager NOUN eblip-920 3 35     SPACE eblip-920 3 36 and and CCONJ eblip-920 3 37     SPACE eblip-920 3 38 library library NOUN eblip-920 3 39     SPACE eblip-920 3 40 staff staff NOUN eblip-920 3 41     SPACE eblip-920 3 42 with with ADP eblip-920 3 43     SPACE eblip-920 3 44 information information NOUN eblip-920 3 45     SPACE eblip-920 3 46 on on ADP eblip-920 3 47     SPACE eblip-920 3 48 the the DET eblip-920 3 49     SPACE eblip-920 3 50 services service NOUN eblip-920 3 51     SPACE eblip-920 3 52 and and CCONJ eblip-920 3 53     SPACE eblip-920 3 54 resources resource NOUN eblip-920 3 55     SPACE eblip-920 3 56 that that PRON eblip-920 3 57     SPACE eblip-920 3 58 customers customer NOUN eblip-920 3 59     SPACE eblip-920 3 60 valued value VERB eblip-920 3 61 , , PUNCT eblip-920 3 62     SPACE eblip-920 3 63 and and CCONJ eblip-920 3 64     SPACE eblip-920 3 65 what what PRON eblip-920 3 66     SPACE eblip-920 3 67 irritated irritate VERB eblip-920 3 68     SPACE eblip-920 3 69 them they PRON eblip-920 3 70     SPACE eblip-920 3 71 about about ADP eblip-920 3 72     SPACE eblip-920 3 73 existing exist VERB eblip-920 3 74     SPACE eblip-920 3 75 services service NOUN eblip-920 3 76     SPACE eblip-920 3 77 and and CCONJ eblip-920 3 78     SPACE eblip-920 3 79 resources resource NOUN eblip-920 3 80 . . PUNCT eblip-920 3 81     SPACE eblip-920 4 1 the the DET eblip-920 4 2     SPACE eblip-920 4 3 impact impact NOUN eblip-920 4 4     SPACE eblip-920 4 5 of of ADP eblip-920 4 6     SPACE eblip-920 4 7 interventions intervention NOUN eblip-920 4 8     SPACE eblip-920 4 9 was be AUX eblip-920 4 10     SPACE eblip-920 4 11 assessed assess VERB eblip-920 4 12     SPACE eblip-920 4 13 two two NUM eblip-920 4 14     SPACE eblip-920 4 15 years year NOUN eblip-920 4 16     SPACE eblip-920 4 17 after after ADP eblip-920 4 18     SPACE eblip-920 4 19 the the DET eblip-920 4 20     SPACE eblip-920 4 21 research research NOUN eblip-920 4 22     SPACE eblip-920 4 23 using use VERB eblip-920 4 24     SPACE eblip-920 4 25 a a DET eblip-920 4 26     SPACE eblip-920 4 27 university university NOUN eblip-920 4 28     SPACE eblip-920 4 29 student student NOUN eblip-920 4 30     SPACE eblip-920 4 31 satisfaction satisfaction NOUN eblip-920 4 32     SPACE eblip-920 4 33 survey survey NOUN eblip-920 4 34     SPACE eblip-920 4 35 and and CCONJ eblip-920 4 36     SPACE eblip-920 4 37 an an DET eblip-920 4 38     SPACE eblip-920 4 39 independent independent ADJ eblip-920 4 40     SPACE eblip-920 4 41 national national ADJ eblip-920 4 42     SPACE eblip-920 4 43 student student NOUN eblip-920 4 44     SPACE eblip-920 4 45 satisfaction satisfaction NOUN eblip-920 4 46     SPACE eblip-920 4 47 survey survey NOUN eblip-920 4 48 . . PUNCT eblip-920 4 49         SPACE eblip-920 5 1 results result NOUN eblip-920 5 2 : : PUNCT eblip-920 5 3     SPACE eblip-920 5 4 the the DET eblip-920 5 5     SPACE eblip-920 5 6 findings finding NOUN eblip-920 5 7     SPACE eblip-920 5 8 resulted result VERB eblip-920 5 9     SPACE eblip-920 5 10 in in ADP eblip-920 5 11     SPACE eblip-920 5 12 significant significant ADJ eblip-920 5 13     SPACE eblip-920 5 14 changes change NOUN eblip-920 5 15     SPACE eblip-920 5 16 to to ADP eblip-920 5 17     SPACE eblip-920 5 18 the the DET eblip-920 5 19     SPACE eblip-920 5 20 way way NOUN eblip-920 5 21     SPACE eblip-920 5 22 forward‐facing forward‐face VERB eblip-920 5 23     SPACE eblip-920 5 24 customer customer NOUN eblip-920 5 25     SPACE eblip-920 5 26 services service NOUN eblip-920 5 27     SPACE eblip-920 5 28 were be AUX eblip-920 5 29     SPACE eblip-920 5 30 delivered deliver VERB eblip-920 5 31 . . PUNCT eblip-920 5 32     SPACE eblip-920 6 1 a a DET eblip-920 6 2     SPACE eblip-920 6 3 number number NOUN eblip-920 6 4     SPACE eblip-920 6 5 of of ADP eblip-920 6 6     SPACE eblip-920 6 7 value value NOUN eblip-920 6 8     SPACE eblip-920 6 9 adding add VERB eblip-920 6 10     SPACE eblip-920 6 11 services service NOUN eblip-920 6 12     SPACE eblip-920 6 13 were be AUX eblip-920 6 14     SPACE eblip-920 6 15 introduced introduce VERB eblip-920 6 16     SPACE eblip-920 6 17 for for ADP eblip-920 6 18     SPACE eblip-920 6 19 the the DET eblip-920 6 20     SPACE eblip-920 6 21 customer customer NOUN eblip-920 6 22 . . PUNCT eblip-920 6 23     SPACE eblip-920 7 1 overall overall ADJ eblip-920 7 2     SPACE eblip-920 7 3 customer customer NOUN eblip-920 7 4     SPACE eblip-920 7 5 satisfaction satisfaction NOUN eblip-920 7 6     SPACE eblip-920 7 7 was be AUX eblip-920 7 8     SPACE eblip-920 7 9 improved improve VERB eblip-920 7 10 . . PUNCT eblip-920 7 11     SPACE eblip-920 7 12 evidence evidence NOUN eblip-920 7 13     SPACE eblip-920 7 14 based base VERB eblip-920 7 15     SPACE eblip-920 7 16 library library NOUN eblip-920 7 17     SPACE eblip-920 7 18 and and CCONJ eblip-920 7 19     SPACE eblip-920 7 20 information information NOUN eblip-920 7 21     SPACE eblip-920 7 22 practice practice NOUN eblip-920 7 23     SPACE eblip-920 7 24 2008 2008 NUM eblip-920 7 25 , , PUNCT eblip-920 7 26     SPACE eblip-920 7 27 3:1 3:1 NUM eblip-920 7 28     SPACE eblip-920 7 29 34 34 NUM eblip-920 7 30     SPACE eblip-920 7 31 conclusions conclusion NOUN eblip-920 7 32 : : PUNCT eblip-920 7 33     SPACE eblip-920 7 34 the the DET eblip-920 7 35     SPACE eblip-920 7 36 customer customer NOUN eblip-920 7 37     SPACE eblip-920 7 38 value value NOUN eblip-920 7 39     SPACE eblip-920 7 40 discovery discovery NOUN eblip-920 7 41     SPACE eblip-920 7 42 research research NOUN eblip-920 7 43     SPACE eblip-920 7 44 has have AUX eblip-920 7 45     SPACE eblip-920 7 46 created create VERB eblip-920 7 47     SPACE eblip-920 7 48 a a DET eblip-920 7 49     SPACE eblip-920 7 50 culture culture NOUN eblip-920 7 51     SPACE eblip-920 7 52 of of ADP eblip-920 7 53     SPACE eblip-920 7 54 innovation innovation NOUN eblip-920 7 55     SPACE eblip-920 7 56 and and CCONJ eblip-920 7 57     SPACE eblip-920 7 58 continuous continuous ADJ eblip-920 7 59     SPACE eblip-920 7 60 improvement improvement NOUN eblip-920 7 61 . . PUNCT eblip-920 7 62     SPACE eblip-920 8 1 an an DET eblip-920 8 2     SPACE eblip-920 8 3 operational operational ADJ eblip-920 8 4     SPACE eblip-920 8 5 plan plan NOUN eblip-920 8 6     SPACE eblip-920 8 7 was be AUX eblip-920 8 8     SPACE eblip-920 8 9 introduced introduce VERB eblip-920 8 10     SPACE eblip-920 8 11 to to PART eblip-920 8 12     SPACE eblip-920 8 13 track track VERB eblip-920 8 14     SPACE eblip-920 8 15 activity activity NOUN eblip-920 8 16     SPACE eblip-920 8 17 and and CCONJ eblip-920 8 18     SPACE eblip-920 8 19 performance performance NOUN eblip-920 8 20     SPACE eblip-920 8 21 against against ADP eblip-920 8 22     SPACE eblip-920 8 23 the the DET eblip-920 8 24     SPACE eblip-920 8 25 objectives objective NOUN eblip-920 8 26     SPACE eblip-920 8 27 identified identify VERB eblip-920 8 28     SPACE eblip-920 8 29 in in ADP eblip-920 8 30     SPACE eblip-920 8 31 the the DET eblip-920 8 32     SPACE eblip-920 8 33 customer customer NOUN eblip-920 8 34     SPACE eblip-920 8 35 value value NOUN eblip-920 8 36     SPACE eblip-920 8 37 research research NOUN eblip-920 8 38 . . PUNCT eblip-920 8 39     SPACE eblip-920 9 1 however however ADV eblip-920 9 2 , , PUNCT eblip-920 9 3     SPACE eblip-920 9 4 there there PRON eblip-920 9 5     SPACE eblip-920 9 6 is be AUX eblip-920 9 7     SPACE eblip-920 9 8 a a DET eblip-920 9 9     SPACE eblip-920 9 10 constant constant ADJ eblip-920 9 11     SPACE eblip-920 9 12 need need NOUN eblip-920 9 13     SPACE eblip-920 9 14 to to PART eblip-920 9 15     SPACE eblip-920 9 16 innovate innovate VERB eblip-920 9 17 . . PUNCT eblip-920 9 18         SPACE eblip-920 9 19 introduction introduction NOUN eblip-920 9 20         SPACE eblip-920 9 21 in in ADP eblip-920 9 22     SPACE eblip-920 9 23 february february PROPN eblip-920 9 24     SPACE eblip-920 9 25 and and CCONJ eblip-920 9 26     SPACE eblip-920 9 27 march march PROPN eblip-920 9 28     SPACE eblip-920 9 29 2005 2005 NUM eblip-920 9 30 , , PUNCT eblip-920 9 31     SPACE eblip-920 9 32 libraries library NOUN eblip-920 9 33     SPACE eblip-920 9 34 and and CCONJ eblip-920 9 35     SPACE eblip-920 9 36 learning learn VERB eblip-920 9 37     SPACE eblip-920 9 38 resources resource NOUN eblip-920 9 39     SPACE eblip-920 9 40 ( ( PUNCT eblip-920 9 41 llr llr PROPN eblip-920 9 42 ) ) PUNCT eblip-920 9 43     SPACE eblip-920 9 44 at at ADP eblip-920 9 45     SPACE eblip-920 9 46 nottingham nottingham PROPN eblip-920 9 47     SPACE eblip-920 9 48 trent trent NOUN eblip-920 9 49     SPACE eblip-920 9 50 university university NOUN eblip-920 9 51     SPACE eblip-920 9 52 ( ( PUNCT eblip-920 9 53 ntu ntu PROPN eblip-920 9 54 ) ) PUNCT eblip-920 9 55 , , PUNCT eblip-920 9 56     SPACE eblip-920 9 57 a a DET eblip-920 9 58     SPACE eblip-920 9 59 large large ADJ eblip-920 9 60     SPACE eblip-920 9 61 multi‐ multi‐ PROPN eblip-920 9 62 campus campus PROPN eblip-920 9 63     SPACE eblip-920 9 64 teaching teaching NOUN eblip-920 9 65     SPACE eblip-920 9 66 and and CCONJ eblip-920 9 67     SPACE eblip-920 9 68 research research NOUN eblip-920 9 69     SPACE eblip-920 9 70 university university NOUN eblip-920 9 71     SPACE eblip-920 9 72 in in ADP eblip-920 9 73     SPACE eblip-920 9 74 the the DET eblip-920 9 75     SPACE eblip-920 9 76 united united ADJ eblip-920 9 77     SPACE eblip-920 9 78 kingdom kingdom NOUN eblip-920 9 79 , , PUNCT eblip-920 9 80     SPACE eblip-920 9 81 undertook undertake VERB eblip-920 9 82     SPACE eblip-920 9 83 a a DET eblip-920 9 84     SPACE eblip-920 9 85 series series NOUN eblip-920 9 86     SPACE eblip-920 9 87 of of ADP eblip-920 9 88     SPACE eblip-920 9 89 workshops workshop NOUN eblip-920 9 90     SPACE eblip-920 9 91 to to PART eblip-920 9 92     SPACE eblip-920 9 93 ascertain ascertain VERB eblip-920 9 94     SPACE eblip-920 9 95 customer customer NOUN eblip-920 9 96     SPACE eblip-920 9 97 values value NOUN eblip-920 9 98     SPACE eblip-920 9 99 and and CCONJ eblip-920 9 100     SPACE eblip-920 9 101 irritants irritant NOUN eblip-920 9 102 . . PUNCT eblip-920 9 103     SPACE eblip-920 10 1 the the DET eblip-920 10 2     SPACE eblip-920 10 3 purpose purpose NOUN eblip-920 10 4     SPACE eblip-920 10 5 of of ADP eblip-920 10 6     SPACE eblip-920 10 7 this this DET eblip-920 10 8     SPACE eblip-920 10 9 research research NOUN eblip-920 10 10     SPACE eblip-920 10 11 was be AUX eblip-920 10 12     SPACE eblip-920 10 13 to to PART eblip-920 10 14     SPACE eblip-920 10 15 provide provide VERB eblip-920 10 16     SPACE eblip-920 10 17 detailed detailed ADJ eblip-920 10 18     SPACE eblip-920 10 19 information information NOUN eblip-920 10 20 , , PUNCT eblip-920 10 21     SPACE eblip-920 10 22 from from ADP eblip-920 10 23     SPACE eblip-920 10 24 the the DET eblip-920 10 25     SPACE eblip-920 10 26 customers customer NOUN eblip-920 10 27 ’ ' PUNCT eblip-920 10 28     SPACE eblip-920 10 29 perspective perspective NOUN eblip-920 10 30 , , PUNCT eblip-920 10 31     SPACE eblip-920 10 32 as as ADP eblip-920 10 33     SPACE eblip-920 10 34 to to ADP eblip-920 10 35     SPACE eblip-920 10 36 what what PRON eblip-920 10 37     SPACE eblip-920 10 38 an an DET eblip-920 10 39     SPACE eblip-920 10 40 excellent excellent ADJ eblip-920 10 41     SPACE eblip-920 10 42 library library NOUN eblip-920 10 43     SPACE eblip-920 10 44 service service NOUN eblip-920 10 45     SPACE eblip-920 10 46 would would AUX eblip-920 10 47     SPACE eblip-920 10 48 look look VERB eblip-920 10 49     SPACE eblip-920 10 50 like like ADP eblip-920 10 51 . . PUNCT eblip-920 10 52     SPACE eblip-920 10 53 through through ADP eblip-920 10 54     SPACE eblip-920 10 55 the the DET eblip-920 10 56     SPACE eblip-920 10 57 customer customer NOUN eblip-920 10 58     SPACE eblip-920 10 59 value value NOUN eblip-920 10 60     SPACE eblip-920 10 61 discovery discovery NOUN eblip-920 10 62     SPACE eblip-920 10 63 process process NOUN eblip-920 10 64 , , PUNCT eblip-920 10 65     SPACE eblip-920 10 66 irritations irritation NOUN eblip-920 10 67     SPACE eblip-920 10 68 caused cause VERB eblip-920 10 69     SPACE eblip-920 10 70 by by ADP eblip-920 10 71     SPACE eblip-920 10 72 the the DET eblip-920 10 73     SPACE eblip-920 10 74 current current ADJ eblip-920 10 75     SPACE eblip-920 10 76 library library NOUN eblip-920 10 77     SPACE eblip-920 10 78 service service NOUN eblip-920 10 79     SPACE eblip-920 10 80 were be AUX eblip-920 10 81     SPACE eblip-920 10 82 also also ADV eblip-920 10 83     SPACE eblip-920 10 84 ascertained ascertain VERB eblip-920 10 85 , , PUNCT eblip-920 10 86     SPACE eblip-920 10 87 as as SCONJ eblip-920 10 88     SPACE eblip-920 10 89 were be AUX eblip-920 10 90     SPACE eblip-920 10 91 perceptions perception NOUN eblip-920 10 92     SPACE eblip-920 10 93 of of ADP eblip-920 10 94     SPACE eblip-920 10 95 current current ADJ eblip-920 10 96     SPACE eblip-920 10 97 performance performance NOUN eblip-920 10 98     SPACE eblip-920 10 99 against against ADP eblip-920 10 100     SPACE eblip-920 10 101 the the DET eblip-920 10 102     SPACE eblip-920 10 103 valued value VERB eblip-920 10 104     SPACE eblip-920 10 105 services service NOUN eblip-920 10 106     SPACE eblip-920 10 107 and and CCONJ eblip-920 10 108     SPACE eblip-920 10 109 attributes attribute NOUN eblip-920 10 110     SPACE eblip-920 10 111 of of ADP eblip-920 10 112     SPACE eblip-920 10 113 the the DET eblip-920 10 114     SPACE eblip-920 10 115 ideal ideal ADJ eblip-920 10 116     SPACE eblip-920 10 117 library library NOUN eblip-920 10 118 . . PUNCT eblip-920 10 119         SPACE eblip-920 11 1 this this DET eblip-920 11 2     SPACE eblip-920 11 3 paper paper NOUN eblip-920 11 4     SPACE eblip-920 11 5 focuses focus VERB eblip-920 11 6     SPACE eblip-920 11 7 on on ADP eblip-920 11 8     SPACE eblip-920 11 9 a a DET eblip-920 11 10     SPACE eblip-920 11 11 case case NOUN eblip-920 11 12     SPACE eblip-920 11 13 study study NOUN eblip-920 11 14     SPACE eblip-920 11 15 that that PRON eblip-920 11 16     SPACE eblip-920 11 17 uses use VERB eblip-920 11 18     SPACE eblip-920 11 19 customer customer NOUN eblip-920 11 20     SPACE eblip-920 11 21 feedback feedback NOUN eblip-920 11 22     SPACE eblip-920 11 23 to to PART eblip-920 11 24     SPACE eblip-920 11 25 change change VERB eblip-920 11 26     SPACE eblip-920 11 27 the the DET eblip-920 11 28     SPACE eblip-920 11 29 delivery delivery NOUN eblip-920 11 30     SPACE eblip-920 11 31 of of ADP eblip-920 11 32     SPACE eblip-920 11 33 forward‐facing forward‐facing NOUN eblip-920 11 34     SPACE eblip-920 11 35 library library NOUN eblip-920 11 36     SPACE eblip-920 11 37 services service NOUN eblip-920 11 38     SPACE eblip-920 11 39 in in ADP eblip-920 11 40     SPACE eblip-920 11 41 a a DET eblip-920 11 42     SPACE eblip-920 11 43 multi‐ multi‐ PROPN eblip-920 11 44 campus campus PROPN eblip-920 11 45     SPACE eblip-920 11 46 library library PROPN eblip-920 11 47     SPACE eblip-920 11 48 service service NOUN eblip-920 11 49 , , PUNCT eblip-920 11 50     SPACE eblip-920 11 51 with with ADP eblip-920 11 52     SPACE eblip-920 11 53 the the DET eblip-920 11 54     SPACE eblip-920 11 55 aim aim NOUN eblip-920 11 56     SPACE eblip-920 11 57 of of ADP eblip-920 11 58     SPACE eblip-920 11 59 improving improve VERB eblip-920 11 60     SPACE eblip-920 11 61 customer customer NOUN eblip-920 11 62     SPACE eblip-920 11 63 satisfaction satisfaction NOUN eblip-920 11 64 . . PUNCT eblip-920 11 65     SPACE eblip-920 12 1 it it PRON eblip-920 12 2     SPACE eblip-920 12 3 complements complement VERB eblip-920 12 4     SPACE eblip-920 12 5 another another DET eblip-920 12 6     SPACE eblip-920 12 7 research research NOUN eblip-920 12 8     SPACE eblip-920 12 9 paper paper NOUN eblip-920 12 10     SPACE eblip-920 12 11 ( ( PUNCT eblip-920 12 12 mcknight mcknight NOUN eblip-920 12 13     SPACE eblip-920 12 14 “ " PUNCT eblip-920 12 15 acquisition acquisition NOUN eblip-920 12 16 ” " PUNCT eblip-920 12 17 ) ) PUNCT eblip-920 12 18     SPACE eblip-920 12 19 that that PRON eblip-920 12 20     SPACE eblip-920 12 21 focused focus VERB eblip-920 12 22     SPACE eblip-920 12 23 on on ADP eblip-920 12 24     SPACE eblip-920 12 25 changes change NOUN eblip-920 12 26     SPACE eblip-920 12 27 to to ADP eblip-920 12 28     SPACE eblip-920 12 29 acquisition acquisition NOUN eblip-920 12 30     SPACE eblip-920 12 31 and and CCONJ eblip-920 12 32     SPACE eblip-920 12 33 cataloguing catalogue VERB eblip-920 12 34     SPACE eblip-920 12 35 processes process NOUN eblip-920 12 36     SPACE eblip-920 12 37 as as ADP eblip-920 12 38     SPACE eblip-920 12 39 a a DET eblip-920 12 40     SPACE eblip-920 12 41 result result NOUN eblip-920 12 42     SPACE eblip-920 12 43 of of ADP eblip-920 12 44     SPACE eblip-920 12 45 customer customer NOUN eblip-920 12 46     SPACE eblip-920 12 47 value value NOUN eblip-920 12 48     SPACE eblip-920 12 49 discovery discovery NOUN eblip-920 12 50     SPACE eblip-920 12 51 research research NOUN eblip-920 12 52 . . PUNCT eblip-920 12 53           SPACE eblip-920 13 1 measuring measure VERB eblip-920 13 2     SPACE eblip-920 13 3 customer customer NOUN eblip-920 13 4     SPACE eblip-920 13 5 satisfaction satisfaction NOUN eblip-920 13 6     SPACE eblip-920 13 7 is be AUX eblip-920 13 8     SPACE eblip-920 13 9 not not PART eblip-920 13 10     SPACE eblip-920 13 11 new new ADJ eblip-920 13 12     SPACE eblip-920 13 13 in in ADP eblip-920 13 14     SPACE eblip-920 13 15 a a DET eblip-920 13 16     SPACE eblip-920 13 17 library library NOUN eblip-920 13 18     SPACE eblip-920 13 19 environment environment NOUN eblip-920 13 20 . . PUNCT eblip-920 13 21       SPACE eblip-920 14 1 brophy brophy PROPN eblip-920 14 2     SPACE eblip-920 14 3 cites cite VERB eblip-920 14 4     SPACE eblip-920 14 5 a a DET eblip-920 14 6     SPACE eblip-920 14 7 number number NOUN eblip-920 14 8     SPACE eblip-920 14 9 of of ADP eblip-920 14 10     SPACE eblip-920 14 11 methodologies methodology NOUN eblip-920 14 12     SPACE eblip-920 14 13 that that PRON eblip-920 14 14     SPACE eblip-920 14 15 can can AUX eblip-920 14 16     SPACE eblip-920 14 17 be be AUX eblip-920 14 18     SPACE eblip-920 14 19 used use VERB eblip-920 14 20     SPACE eblip-920 14 21 for for ADP eblip-920 14 22     SPACE eblip-920 14 23 this this DET eblip-920 14 24     SPACE eblip-920 14 25 purpose purpose NOUN eblip-920 14 26 : : PUNCT eblip-920 14 27     SPACE eblip-920 14 28 user user NOUN eblip-920 14 29     SPACE eblip-920 14 30 surveys survey NOUN eblip-920 14 31     SPACE eblip-920 14 32 and and CCONJ eblip-920 14 33     SPACE eblip-920 14 34 questionnaires questionnaire NOUN eblip-920 14 35 ; ; PUNCT eblip-920 14 36     SPACE eblip-920 14 37 the the DET eblip-920 14 38     SPACE eblip-920 14 39 libqual+ libqual+ NOUN eblip-920 14 40 ™ ™ ADJ eblip-920 14 41     SPACE eblip-920 14 42 benchmarking benchmarke VERB eblip-920 14 43     SPACE eblip-920 14 44 instrument instrument NOUN eblip-920 14 45 ; ; PUNCT eblip-920 14 46     SPACE eblip-920 14 47 customer customer NOUN eblip-920 14 48     SPACE eblip-920 14 49 feedback feedback NOUN eblip-920 14 50     SPACE eblip-920 14 51 analysis analysis NOUN eblip-920 14 52 ; ; PUNCT eblip-920 14 53     SPACE eblip-920 14 54 and and CCONJ eblip-920 14 55     SPACE eblip-920 14 56 focus focus VERB eblip-920 14 57     SPACE eblip-920 14 58 group group NOUN eblip-920 14 59     SPACE eblip-920 14 60 interviews interview NOUN eblip-920 14 61 . . PUNCT eblip-920 14 62     SPACE eblip-920 14 63 customer customer NOUN eblip-920 14 64     SPACE eblip-920 14 65 value value NOUN eblip-920 14 66     SPACE eblip-920 14 67 discovery discovery NOUN eblip-920 14 68     SPACE eblip-920 14 69 is be AUX eblip-920 14 70     SPACE eblip-920 14 71 another another DET eblip-920 14 72     SPACE eblip-920 14 73 methodology methodology NOUN eblip-920 14 74     SPACE eblip-920 14 75 and and CCONJ eblip-920 14 76     SPACE eblip-920 14 77 has have AUX eblip-920 14 78     SPACE eblip-920 14 79 been be AUX eblip-920 14 80     SPACE eblip-920 14 81 primarily primarily ADV eblip-920 14 82     SPACE eblip-920 14 83 used use VERB eblip-920 14 84     SPACE eblip-920 14 85 in in ADP eblip-920 14 86     SPACE eblip-920 14 87 the the DET eblip-920 14 88     SPACE eblip-920 14 89 for‐profit for‐profit NOUN eblip-920 14 90     SPACE eblip-920 14 91 sector sector NOUN eblip-920 14 92 , , PUNCT eblip-920 14 93     SPACE eblip-920 14 94 especially especially ADV eblip-920 14 95     SPACE eblip-920 14 96 in in ADP eblip-920 14 97     SPACE eblip-920 14 98 retail retail NOUN eblip-920 14 99 , , PUNCT eblip-920 14 100     SPACE eblip-920 14 101 finance finance NOUN eblip-920 14 102 , , PUNCT eblip-920 14 103     SPACE eblip-920 14 104 and and CCONJ eblip-920 14 105     SPACE eblip-920 14 106 insurance insurance NOUN eblip-920 14 107 . . PUNCT eblip-920 14 108       SPACE eblip-920 14 109 some some DET eblip-920 14 110     SPACE eblip-920 14 111 performance performance NOUN eblip-920 14 112     SPACE eblip-920 14 113 measuring measure VERB eblip-920 14 114     SPACE eblip-920 14 115 techniques technique NOUN eblip-920 14 116     SPACE eblip-920 14 117 operate operate VERB eblip-920 14 118     SPACE eblip-920 14 119 by by ADP eblip-920 14 120     SPACE eblip-920 14 121 benchmarking benchmarke VERB eblip-920 14 122     SPACE eblip-920 14 123 against against ADP eblip-920 14 124     SPACE eblip-920 14 125 other other ADJ eblip-920 14 126     SPACE eblip-920 14 127 similar similar ADJ eblip-920 14 128     SPACE eblip-920 14 129 service service NOUN eblip-920 14 130     SPACE eblip-920 14 131 providers provider NOUN eblip-920 14 132 . . PUNCT eblip-920 14 133     SPACE eblip-920 15 1 the the DET eblip-920 15 2     SPACE eblip-920 15 3 customer customer NOUN eblip-920 15 4     SPACE eblip-920 15 5 value value NOUN eblip-920 15 6     SPACE eblip-920 15 7 discovery discovery NOUN eblip-920 15 8     SPACE eblip-920 15 9 methodology methodology NOUN eblip-920 15 10     SPACE eblip-920 15 11 does do AUX eblip-920 15 12     SPACE eblip-920 15 13 not not PART eblip-920 15 14     SPACE eblip-920 15 15 lend lend VERB eblip-920 15 16     SPACE eblip-920 15 17 itself itself PRON eblip-920 15 18     SPACE eblip-920 15 19 to to ADP eblip-920 15 20     SPACE eblip-920 15 21 such such ADJ eblip-920 15 22     SPACE eblip-920 15 23 comparisons comparison NOUN eblip-920 15 24 , , PUNCT eblip-920 15 25     SPACE eblip-920 15 26 as as SCONJ eblip-920 15 27     SPACE eblip-920 15 28 it it PRON eblip-920 15 29     SPACE eblip-920 15 30 is be AUX eblip-920 15 31     SPACE eblip-920 15 32 about about ADP eblip-920 15 33     SPACE eblip-920 15 34 the the DET eblip-920 15 35     SPACE eblip-920 15 36 service service NOUN eblip-920 15 37     SPACE eblip-920 15 38 being be AUX eblip-920 15 39     SPACE eblip-920 15 40 researched research VERB eblip-920 15 41     SPACE eblip-920 15 42 today today NOUN eblip-920 15 43     SPACE eblip-920 15 44 with with ADP eblip-920 15 45     SPACE eblip-920 15 46 current current ADJ eblip-920 15 47     SPACE eblip-920 15 48 customers customer NOUN eblip-920 15 49     SPACE eblip-920 15 50 and and CCONJ eblip-920 15 51     SPACE eblip-920 15 52 current current ADJ eblip-920 15 53     SPACE eblip-920 15 54 service service NOUN eblip-920 15 55     SPACE eblip-920 15 56 providers provider NOUN eblip-920 15 57     SPACE eblip-920 15 58 engaged engage VERB eblip-920 15 59     SPACE eblip-920 15 60 in in ADP eblip-920 15 61     SPACE eblip-920 15 62 the the DET eblip-920 15 63     SPACE eblip-920 15 64 identification identification NOUN eblip-920 15 65     SPACE eblip-920 15 66 of of ADP eblip-920 15 67     SPACE eblip-920 15 68 values value NOUN eblip-920 15 69 , , PUNCT eblip-920 15 70     SPACE eblip-920 15 71 irritations irritation NOUN eblip-920 15 72 , , PUNCT eblip-920 15 73     SPACE eblip-920 15 74 and and CCONJ eblip-920 15 75     SPACE eblip-920 15 76 perceptions perception NOUN eblip-920 15 77     SPACE eblip-920 15 78 of of ADP eblip-920 15 79     SPACE eblip-920 15 80 performance performance NOUN eblip-920 15 81 . . PUNCT eblip-920 15 82         SPACE eblip-920 16 1 a a DET eblip-920 16 2     SPACE eblip-920 16 3 new new ADJ eblip-920 16 4     SPACE eblip-920 16 5 director director NOUN eblip-920 16 6     SPACE eblip-920 16 7 of of ADP eblip-920 16 8     SPACE eblip-920 16 9 library library NOUN eblip-920 16 10     SPACE eblip-920 16 11 services service NOUN eblip-920 16 12     SPACE eblip-920 16 13 commenced commence VERB eblip-920 16 14     SPACE eblip-920 16 15 employment employment NOUN eblip-920 16 16     SPACE eblip-920 16 17 at at ADP eblip-920 16 18     SPACE eblip-920 16 19 ntu ntu PROPN eblip-920 16 20     SPACE eblip-920 16 21 in in ADP eblip-920 16 22     SPACE eblip-920 16 23 august august PROPN eblip-920 16 24     SPACE eblip-920 16 25 2004 2004 NUM eblip-920 16 26 . . PUNCT eblip-920 16 27     SPACE eblip-920 17 1 it it PRON eblip-920 17 2     SPACE eblip-920 17 3 was be AUX eblip-920 17 4     SPACE eblip-920 17 5 a a DET eblip-920 17 6     SPACE eblip-920 17 7 time time NOUN eblip-920 17 8     SPACE eblip-920 17 9 of of ADP eblip-920 17 10     SPACE eblip-920 17 11 significant significant ADJ eblip-920 17 12     SPACE eblip-920 17 13 organisational organisational ADJ eblip-920 17 14     SPACE eblip-920 17 15 change change NOUN eblip-920 17 16     SPACE eblip-920 17 17 across across ADP eblip-920 17 18     SPACE eblip-920 17 19 the the DET eblip-920 17 20     SPACE eblip-920 17 21 university university NOUN eblip-920 17 22 . . PUNCT eblip-920 17 23     SPACE eblip-920 18 1 an an DET eblip-920 18 2     SPACE eblip-920 18 3 academic academic ADJ eblip-920 18 4     SPACE eblip-920 18 5 restructure restructure NOUN eblip-920 18 6 , , PUNCT eblip-920 18 7     SPACE eblip-920 18 8 created create VERB eblip-920 18 9     SPACE eblip-920 18 10 four four NUM eblip-920 18 11     SPACE eblip-920 18 12 academic academic ADJ eblip-920 18 13     SPACE eblip-920 18 14 colleges college NOUN eblip-920 18 15     SPACE eblip-920 18 16 with with ADP eblip-920 18 17     SPACE eblip-920 18 18 nine nine NUM eblip-920 18 19     SPACE eblip-920 18 20 schools school NOUN eblip-920 18 21     SPACE eblip-920 18 22 that that PRON eblip-920 18 23     SPACE eblip-920 18 24 replaced replace VERB eblip-920 18 25     SPACE eblip-920 18 26 ten ten NUM eblip-920 18 27     SPACE eblip-920 18 28 faculties faculty NOUN eblip-920 18 29 . . PUNCT eblip-920 18 30     SPACE eblip-920 19 1 it it PRON eblip-920 19 2     SPACE eblip-920 19 3 was be AUX eblip-920 19 4     SPACE eblip-920 19 5 necessary necessary ADJ eblip-920 19 6     SPACE eblip-920 19 7 for for ADP eblip-920 19 8     SPACE eblip-920 19 9 llr llr NOUN eblip-920 19 10     SPACE eblip-920 19 11 to to PART eblip-920 19 12     SPACE eblip-920 19 13 realign realign VERB eblip-920 19 14     SPACE eblip-920 19 15 its its PRON eblip-920 19 16     SPACE eblip-920 19 17 forward‐facing forward‐face VERB eblip-920 19 18     SPACE eblip-920 19 19 organisational organisational ADJ eblip-920 19 20     SPACE eblip-920 19 21 structure structure NOUN eblip-920 19 22 , , PUNCT eblip-920 19 23     SPACE eblip-920 19 24 especially especially ADV eblip-920 19 25     SPACE eblip-920 19 26 its its PRON eblip-920 19 27     SPACE eblip-920 19 28 subject subject NOUN eblip-920 19 29     SPACE eblip-920 19 30 librarians librarian NOUN eblip-920 19 31 / / SYM eblip-920 19 32 information information NOUN eblip-920 19 33     SPACE eblip-920 19 34 specialists specialist NOUN eblip-920 19 35     SPACE eblip-920 19 36 who who PRON eblip-920 19 37     SPACE eblip-920 19 38 were be AUX eblip-920 19 39     SPACE eblip-920 19 40 organised organise VERB eblip-920 19 41     SPACE eblip-920 19 42 along along ADP eblip-920 19 43     SPACE eblip-920 19 44 faculty faculty NOUN eblip-920 19 45     SPACE eblip-920 19 46 and and CCONJ eblip-920 19 47     SPACE eblip-920 19 48 campus‐specific campus‐specific ADJ eblip-920 19 49     SPACE eblip-920 19 50 lines line NOUN eblip-920 19 51 , , PUNCT eblip-920 19 52     SPACE eblip-920 19 53 to to PART eblip-920 19 54     SPACE eblip-920 19 55 support support VERB eblip-920 19 56     SPACE eblip-920 19 57 the the DET eblip-920 19 58     SPACE eblip-920 19 59 new new ADJ eblip-920 19 60     SPACE eblip-920 19 61 academic academic ADJ eblip-920 19 62     SPACE eblip-920 19 63 arrangements arrangement NOUN eblip-920 19 64 . . PUNCT eblip-920 19 65     SPACE eblip-920 20 1 at at ADP eblip-920 20 2     SPACE eblip-920 20 3 the the DET eblip-920 20 4     SPACE eblip-920 20 5 same same ADJ eblip-920 20 6     SPACE eblip-920 20 7 time time NOUN eblip-920 20 8 , , PUNCT eblip-920 20 9     SPACE eblip-920 20 10 a a DET eblip-920 20 11     SPACE eblip-920 20 12 new new ADJ eblip-920 20 13     SPACE eblip-920 20 14 university‐wide university‐wide NOUN eblip-920 20 15     SPACE eblip-920 20 16 strategic strategic ADJ eblip-920 20 17     SPACE eblip-920 20 18 plan plan NOUN eblip-920 20 19     SPACE eblip-920 20 20 was be AUX eblip-920 20 21     SPACE eblip-920 20 22 published publish VERB eblip-920 20 23     SPACE eblip-920 20 24 that that PRON eblip-920 20 25     SPACE eblip-920 20 26 included include VERB eblip-920 20 27 , , PUNCT eblip-920 20 28     SPACE eblip-920 20 29 for for ADP eblip-920 20 30     SPACE eblip-920 20 31 the the DET eblip-920 20 32     SPACE eblip-920 20 33 first first ADJ eblip-920 20 34     SPACE eblip-920 20 35 time time NOUN eblip-920 20 36 , , PUNCT eblip-920 20 37     SPACE eblip-920 20 38 a a DET eblip-920 20 39     SPACE eblip-920 20 40 key key ADJ eblip-920 20 41     SPACE eblip-920 20 42 platform platform NOUN eblip-920 20 43     SPACE eblip-920 20 44 of of ADP eblip-920 20 45     SPACE eblip-920 20 46 ‘ ' PUNCT eblip-920 20 47 gold gold NOUN eblip-920 20 48     SPACE eblip-920 20 49 standard standard ADJ eblip-920 20 50     SPACE eblip-920 20 51 customer customer NOUN eblip-920 20 52     SPACE eblip-920 20 53 service service NOUN eblip-920 20 54 . . PUNCT eblip-920 20 55 ’ ' PUNCT eblip-920 20 56         SPACE eblip-920 21 1 objectives objective VERB eblip-920 21 2         SPACE eblip-920 21 3 a a DET eblip-920 21 4     SPACE eblip-920 21 5 primary primary ADJ eblip-920 21 6     SPACE eblip-920 21 7 objective objective NOUN eblip-920 21 8     SPACE eblip-920 21 9 of of ADP eblip-920 21 10     SPACE eblip-920 21 11 this this DET eblip-920 21 12     SPACE eblip-920 21 13 research research NOUN eblip-920 21 14     SPACE eblip-920 21 15 was be AUX eblip-920 21 16     SPACE eblip-920 21 17 to to PART eblip-920 21 18     SPACE eblip-920 21 19 establish establish VERB eblip-920 21 20     SPACE eblip-920 21 21 library library NOUN eblip-920 21 22     SPACE eblip-920 21 23 customers customer NOUN eblip-920 21 24 ’ ' PUNCT eblip-920 21 25     SPACE eblip-920 21 26 perceptions perception NOUN eblip-920 21 27     SPACE eblip-920 21 28 of of ADP eblip-920 21 29     SPACE eblip-920 21 30 a a DET eblip-920 21 31     SPACE eblip-920 21 32 ‘ ' PUNCT eblip-920 21 33 gold gold NOUN eblip-920 21 34     SPACE eblip-920 21 35 standard standard NOUN eblip-920 21 36 . . PUNCT eblip-920 21 37 ’ ' PUNCT eblip-920 21 38     SPACE eblip-920 22 1 the the DET eblip-920 22 2     SPACE eblip-920 22 3 ntu ntu NOUN eblip-920 22 4     SPACE eblip-920 22 5 strategic strategic ADJ eblip-920 22 6     SPACE eblip-920 22 7 plan plan NOUN eblip-920 22 8     SPACE eblip-920 22 9 does do AUX eblip-920 22 10     SPACE eblip-920 22 11 not not PART eblip-920 22 12     SPACE eblip-920 22 13 define define VERB eblip-920 22 14     SPACE eblip-920 22 15 ‘ ' PUNCT eblip-920 22 16 gold gold NOUN eblip-920 22 17     SPACE eblip-920 22 18 standard standard NOUN eblip-920 22 19 ’ ' PUNCT eblip-920 22 20     SPACE eblip-920 22 21 but but CCONJ eblip-920 22 22     SPACE eblip-920 22 23 rather rather ADV eblip-920 22 24     SPACE eblip-920 22 25 challenges challenge VERB eblip-920 22 26     SPACE eblip-920 22 27 all all DET eblip-920 22 28     SPACE eblip-920 22 29 parts part NOUN eblip-920 22 30     SPACE eblip-920 22 31 of of ADP eblip-920 22 32     SPACE eblip-920 22 33 the the DET eblip-920 22 34     SPACE eblip-920 22 35 university university NOUN eblip-920 22 36     SPACE eblip-920 22 37 to to PART eblip-920 22 38     SPACE eblip-920 22 39 strive strive VERB eblip-920 22 40     SPACE eblip-920 22 41 towards towards ADP eblip-920 22 42     SPACE eblip-920 22 43 delivering deliver VERB eblip-920 22 44     SPACE eblip-920 22 45 the the DET eblip-920 22 46     SPACE eblip-920 22 47 best good ADJ eblip-920 22 48     SPACE eblip-920 22 49 possible possible ADJ eblip-920 22 50     SPACE eblip-920 22 51 customer customer NOUN eblip-920 22 52     SPACE eblip-920 22 53 experience experience NOUN eblip-920 22 54 . . PUNCT eblip-920 22 55     SPACE eblip-920 22 56 a a DET eblip-920 22 57     SPACE eblip-920 22 58 related relate VERB eblip-920 22 59     SPACE eblip-920 22 60 objective objective NOUN eblip-920 22 61     SPACE eblip-920 22 62 was be AUX eblip-920 22 63     SPACE eblip-920 22 64 to to PART eblip-920 22 65     SPACE eblip-920 22 66 improve improve VERB eblip-920 22 67     SPACE eblip-920 22 68 customer customer NOUN eblip-920 22 69     SPACE eblip-920 22 70 satisfaction satisfaction NOUN eblip-920 22 71 . . PUNCT eblip-920 22 72     SPACE eblip-920 23 1 prior prior ADV eblip-920 23 2     SPACE eblip-920 23 3 to to PART eblip-920 23 4     SPACE eblip-920 23 5 undertaking undertake VERB eblip-920 23 6     SPACE eblip-920 23 7 the the DET eblip-920 23 8     SPACE eblip-920 23 9 evidence evidence NOUN eblip-920 23 10     SPACE eblip-920 23 11 based base VERB eblip-920 23 12     SPACE eblip-920 23 13 library library NOUN eblip-920 23 14     SPACE eblip-920 23 15 and and CCONJ eblip-920 23 16     SPACE eblip-920 23 17 information information NOUN eblip-920 23 18     SPACE eblip-920 23 19 practice practice NOUN eblip-920 23 20     SPACE eblip-920 23 21 2008 2008 NUM eblip-920 23 22 , , PUNCT eblip-920 23 23     SPACE eblip-920 23 24 3:1 3:1 NUM eblip-920 23 25     SPACE eblip-920 23 26 35 35 NUM eblip-920 23 27 research research NOUN eblip-920 23 28     SPACE eblip-920 23 29 in in ADP eblip-920 23 30     SPACE eblip-920 23 31 2005 2005 NUM eblip-920 23 32 , , PUNCT eblip-920 23 33     SPACE eblip-920 23 34 there there PRON eblip-920 23 35     SPACE eblip-920 23 36 was be AUX eblip-920 23 37     SPACE eblip-920 23 38 no no DET eblip-920 23 39     SPACE eblip-920 23 40 definitive definitive ADJ eblip-920 23 41     SPACE eblip-920 23 42 data datum NOUN eblip-920 23 43     SPACE eblip-920 23 44 on on ADP eblip-920 23 45     SPACE eblip-920 23 46 how how SCONJ eblip-920 23 47     SPACE eblip-920 23 48 students student NOUN eblip-920 23 49     SPACE eblip-920 23 50 judged judge VERB eblip-920 23 51     SPACE eblip-920 23 52 the the DET eblip-920 23 53     SPACE eblip-920 23 54 library library NOUN eblip-920 23 55     SPACE eblip-920 23 56 and and CCONJ eblip-920 23 57     SPACE eblip-920 23 58 it it PRON eblip-920 23 59     SPACE eblip-920 23 60 resource resource NOUN eblip-920 23 61     SPACE eblip-920 23 62 room room NOUN eblip-920 23 63     SPACE eblip-920 23 64 services service NOUN eblip-920 23 65 . . PUNCT eblip-920 23 66     SPACE eblip-920 24 1 however however ADV eblip-920 24 2 , , PUNCT eblip-920 24 3     SPACE eblip-920 24 4 students student NOUN eblip-920 24 5     SPACE eblip-920 24 6 are be AUX eblip-920 24 7     SPACE eblip-920 24 8 only only ADV eblip-920 24 9     SPACE eblip-920 24 10 one one NUM eblip-920 24 11     SPACE eblip-920 24 12 customer customer NOUN eblip-920 24 13     SPACE eblip-920 24 14 segment segment NOUN eblip-920 24 15     SPACE eblip-920 24 16 of of ADP eblip-920 24 17     SPACE eblip-920 24 18 an an DET eblip-920 24 19     SPACE eblip-920 24 20 academic academic ADJ eblip-920 24 21     SPACE eblip-920 24 22 library library NOUN eblip-920 24 23 . . PUNCT eblip-920 24 24     SPACE eblip-920 25 1 academic academic ADJ eblip-920 25 2     SPACE eblip-920 25 3 staff staff NOUN eblip-920 25 4     SPACE eblip-920 25 5 members member NOUN eblip-920 25 6     SPACE eblip-920 25 7 are be AUX eblip-920 25 8     SPACE eblip-920 25 9 also also ADV eblip-920 25 10     SPACE eblip-920 25 11 a a DET eblip-920 25 12     SPACE eblip-920 25 13 significant significant ADJ eblip-920 25 14     SPACE eblip-920 25 15 customer customer NOUN eblip-920 25 16     SPACE eblip-920 25 17 group group NOUN eblip-920 25 18 . . PUNCT eblip-920 25 19     SPACE eblip-920 25 20 therefore therefore ADV eblip-920 25 21 , , PUNCT eblip-920 25 22     SPACE eblip-920 25 23 the the DET eblip-920 25 24     SPACE eblip-920 25 25 research research NOUN eblip-920 25 26     SPACE eblip-920 25 27 was be AUX eblip-920 25 28     SPACE eblip-920 25 29 aimed aim VERB eblip-920 25 30     SPACE eblip-920 25 31 at at ADP eblip-920 25 32     SPACE eblip-920 25 33 the the DET eblip-920 25 34     SPACE eblip-920 25 35 two two NUM eblip-920 25 36     SPACE eblip-920 25 37 largest large ADJ eblip-920 25 38     SPACE eblip-920 25 39 customer customer NOUN eblip-920 25 40     SPACE eblip-920 25 41 segments segment NOUN eblip-920 25 42 : : PUNCT eblip-920 25 43     SPACE eblip-920 25 44 academic academic ADJ eblip-920 25 45     SPACE eblip-920 25 46 staff staff NOUN eblip-920 25 47     SPACE eblip-920 25 48 and and CCONJ eblip-920 25 49     SPACE eblip-920 25 50 on‐campus on‐campus NOUN eblip-920 25 51     SPACE eblip-920 25 52 undergraduate undergraduate NOUN eblip-920 25 53     SPACE eblip-920 25 54 students student NOUN eblip-920 25 55 . . PUNCT eblip-920 25 56         SPACE eblip-920 26 1 the the DET eblip-920 26 2     SPACE eblip-920 26 3 final final ADJ eblip-920 26 4     SPACE eblip-920 26 5 objective objective NOUN eblip-920 26 6     SPACE eblip-920 26 7 was be AUX eblip-920 26 8     SPACE eblip-920 26 9 to to PART eblip-920 26 10     SPACE eblip-920 26 11 actively actively ADV eblip-920 26 12     SPACE eblip-920 26 13 engage engage VERB eblip-920 26 14     SPACE eblip-920 26 15 library library NOUN eblip-920 26 16     SPACE eblip-920 26 17 staff staff NOUN eblip-920 26 18     SPACE eblip-920 26 19 in in ADP eblip-920 26 20     SPACE eblip-920 26 21 the the DET eblip-920 26 22     SPACE eblip-920 26 23 discovery discovery NOUN eblip-920 26 24     SPACE eblip-920 26 25 process process NOUN eblip-920 26 26 . . PUNCT eblip-920 26 27     SPACE eblip-920 27 1 this this PRON eblip-920 27 2     SPACE eblip-920 27 3 was be AUX eblip-920 27 4     SPACE eblip-920 27 5 to to PART eblip-920 27 6     SPACE eblip-920 27 7 ensure ensure VERB eblip-920 27 8     SPACE eblip-920 27 9 that that SCONJ eblip-920 27 10     SPACE eblip-920 27 11 staff staff NOUN eblip-920 27 12     SPACE eblip-920 27 13 clearly clearly ADV eblip-920 27 14     SPACE eblip-920 27 15 understood understand VERB eblip-920 27 16     SPACE eblip-920 27 17 customers customer NOUN eblip-920 27 18 ’ ' PUNCT eblip-920 27 19     SPACE eblip-920 27 20 perceptions perception NOUN eblip-920 27 21     SPACE eblip-920 27 22 of of ADP eblip-920 27 23     SPACE eblip-920 27 24 the the DET eblip-920 27 25     SPACE eblip-920 27 26 current current ADJ eblip-920 27 27     SPACE eblip-920 27 28 services service NOUN eblip-920 27 29     SPACE eblip-920 27 30 so so ADV eblip-920 27 31     SPACE eblip-920 27 32 that that SCONJ eblip-920 27 33     SPACE eblip-920 27 34 the the DET eblip-920 27 35     SPACE eblip-920 27 36 library library NOUN eblip-920 27 37     SPACE eblip-920 27 38 could could AUX eblip-920 27 39     SPACE eblip-920 27 40 see see VERB eblip-920 27 41     SPACE eblip-920 27 42 why why SCONJ eblip-920 27 43     SPACE eblip-920 27 44 changes change NOUN eblip-920 27 45     SPACE eblip-920 27 46 may may AUX eblip-920 27 47     SPACE eblip-920 27 48 be be AUX eblip-920 27 49     SPACE eblip-920 27 50 necessary necessary ADJ eblip-920 27 51 . . PUNCT eblip-920 27 52     SPACE eblip-920 27 53 active active ADJ eblip-920 27 54     SPACE eblip-920 27 55 engagement engagement NOUN eblip-920 27 56     SPACE eblip-920 27 57 in in ADP eblip-920 27 58     SPACE eblip-920 27 59 deciding decide VERB eblip-920 27 60     SPACE eblip-920 27 61 what what PRON eblip-920 27 62     SPACE eblip-920 27 63 actions action NOUN eblip-920 27 64     SPACE eblip-920 27 65 should should AUX eblip-920 27 66     SPACE eblip-920 27 67 be be AUX eblip-920 27 68     SPACE eblip-920 27 69 implemented implement VERB eblip-920 27 70     SPACE eblip-920 27 71 as as ADP eblip-920 27 72     SPACE eblip-920 27 73 a a DET eblip-920 27 74     SPACE eblip-920 27 75 result result NOUN eblip-920 27 76     SPACE eblip-920 27 77 of of ADP eblip-920 27 78     SPACE eblip-920 27 79 the the DET eblip-920 27 80     SPACE eblip-920 27 81 research research NOUN eblip-920 27 82     SPACE eblip-920 27 83 creates create VERB eblip-920 27 84     SPACE eblip-920 27 85 ‘ ' PUNCT eblip-920 27 86 buy‐in buy‐in ADJ eblip-920 27 87 ’ ' PUNCT eblip-920 27 88     SPACE eblip-920 27 89 to to ADP eblip-920 27 90     SPACE eblip-920 27 91 the the DET eblip-920 27 92     SPACE eblip-920 27 93 changes change NOUN eblip-920 27 94 , , PUNCT eblip-920 27 95     SPACE eblip-920 27 96 some some PRON eblip-920 27 97     SPACE eblip-920 27 98 of of ADP eblip-920 27 99     SPACE eblip-920 27 100 which which PRON eblip-920 27 101     SPACE eblip-920 27 102 could could AUX eblip-920 27 103     SPACE eblip-920 27 104 be be AUX eblip-920 27 105     SPACE eblip-920 27 106 quite quite ADV eblip-920 27 107     SPACE eblip-920 27 108 significant significant ADJ eblip-920 27 109 . . PUNCT eblip-920 27 110     SPACE eblip-920 28 1 this this PRON eblip-920 28 2     SPACE eblip-920 28 3 was be AUX eblip-920 28 4     SPACE eblip-920 28 5 particularly particularly ADV eblip-920 28 6     SPACE eblip-920 28 7 important important ADJ eblip-920 28 8     SPACE eblip-920 28 9 where where SCONJ eblip-920 28 10     SPACE eblip-920 28 11 changes change NOUN eblip-920 28 12     SPACE eblip-920 28 13 to to PART eblip-920 28 14     SPACE eblip-920 28 15 work work VERB eblip-920 28 16     SPACE eblip-920 28 17 practices practice NOUN eblip-920 28 18 , , PUNCT eblip-920 28 19     SPACE eblip-920 28 20 reporting report VERB eblip-920 28 21     SPACE eblip-920 28 22 relationships relationship NOUN eblip-920 28 23 , , PUNCT eblip-920 28 24     SPACE eblip-920 28 25 and and CCONJ eblip-920 28 26     SPACE eblip-920 28 27 job job NOUN eblip-920 28 28     SPACE eblip-920 28 29 descriptions description NOUN eblip-920 28 30     SPACE eblip-920 28 31 were be AUX eblip-920 28 32     SPACE eblip-920 28 33 necessary necessary ADJ eblip-920 28 34 . . PUNCT eblip-920 28 35         SPACE eblip-920 29 1 methods method NOUN eblip-920 29 2         SPACE eblip-920 29 3 the the DET eblip-920 29 4     SPACE eblip-920 29 5 new new ADJ eblip-920 29 6     SPACE eblip-920 29 7 library library NOUN eblip-920 29 8     SPACE eblip-920 29 9 director director NOUN eblip-920 29 10     SPACE eblip-920 29 11 had have VERB eblip-920 29 12     SPACE eblip-920 29 13 previous previous ADJ eblip-920 29 14     SPACE eblip-920 29 15 experience experience NOUN eblip-920 29 16     SPACE eblip-920 29 17 in in ADP eblip-920 29 18     SPACE eblip-920 29 19 australia australia PROPN eblip-920 29 20     SPACE eblip-920 29 21 using use VERB eblip-920 29 22     SPACE eblip-920 29 23 customer customer NOUN eblip-920 29 24     SPACE eblip-920 29 25 value value NOUN eblip-920 29 26     SPACE eblip-920 29 27 modelling modelling NOUN eblip-920 29 28 , , PUNCT eblip-920 29 29     SPACE eblip-920 29 30 which which PRON eblip-920 29 31     SPACE eblip-920 29 32 uses use VERB eblip-920 29 33     SPACE eblip-920 29 34 a a DET eblip-920 29 35     SPACE eblip-920 29 36 combination combination NOUN eblip-920 29 37     SPACE eblip-920 29 38 of of ADP eblip-920 29 39     SPACE eblip-920 29 40 focus focus NOUN eblip-920 29 41     SPACE eblip-920 29 42 group group NOUN eblip-920 29 43     SPACE eblip-920 29 44 techniques technique NOUN eblip-920 29 45     SPACE eblip-920 29 46 and and CCONJ eblip-920 29 47     SPACE eblip-920 29 48 sophisticated sophisticated ADJ eblip-920 29 49     SPACE eblip-920 29 50 technology technology NOUN eblip-920 29 51 , , PUNCT eblip-920 29 52     SPACE eblip-920 29 53 to to PART eblip-920 29 54     SPACE eblip-920 29 55 identify identify VERB eblip-920 29 56     SPACE eblip-920 29 57 customer customer NOUN eblip-920 29 58     SPACE eblip-920 29 59 values value NOUN eblip-920 29 60 . . PUNCT eblip-920 29 61     SPACE eblip-920 30 1 dr dr PROPN eblip-920 30 2 . . PROPN eblip-920 30 3     SPACE eblip-920 30 4 karl karl PROPN eblip-920 30 5     SPACE eblip-920 30 6 albrecht albrecht PROPN eblip-920 30 7     SPACE eblip-920 30 8 ( ( PUNCT eblip-920 30 9 “ " PUNCT eblip-920 30 10 northbound northbound NOUN eblip-920 30 11     SPACE eblip-920 30 12 train train NOUN eblip-920 30 13 ” " PUNCT eblip-920 30 14 ) ) PUNCT eblip-920 30 15     SPACE eblip-920 30 16 and and CCONJ eblip-920 30 17     SPACE eblip-920 30 18 dr dr PROPN eblip-920 30 19 . . PROPN eblip-920 30 20     SPACE eblip-920 30 21 kevin kevin PROPN eblip-920 30 22     SPACE eblip-920 30 23 austin austin PROPN eblip-920 30 24     SPACE eblip-920 30 25 of of ADP eblip-920 30 26     SPACE eblip-920 30 27 enzyme enzyme NOUN eblip-920 30 28     SPACE eblip-920 30 29 international international PROPN eblip-920 30 30     SPACE eblip-920 30 31 ( ( PUNCT eblip-920 30 32 aust aust PROPN eblip-920 30 33 . . PUNCT eblip-920 30 34 ) ) PUNCT eblip-920 30 35     SPACE eblip-920 30 36 have have AUX eblip-920 30 37     SPACE eblip-920 30 38 developed develop VERB eblip-920 30 39     SPACE eblip-920 30 40 this this DET eblip-920 30 41     SPACE eblip-920 30 42 concept concept NOUN eblip-920 30 43     SPACE eblip-920 30 44 over over ADP eblip-920 30 45     SPACE eblip-920 30 46 time time NOUN eblip-920 30 47     SPACE eblip-920 30 48 ( ( PUNCT eblip-920 30 49 albrecht albrecht PROPN eblip-920 30 50     SPACE eblip-920 30 51 ” " PUNCT eblip-920 30 52 corporate corporate ADJ eblip-920 30 53     SPACE eblip-920 30 54 radar radar NOUN eblip-920 30 55 ” " PUNCT eblip-920 30 56 ) ) PUNCT eblip-920 30 57 . . PUNCT eblip-920 30 58     SPACE eblip-920 31 1 because because SCONJ eblip-920 31 2     SPACE eblip-920 31 3 of of ADP eblip-920 31 4     SPACE eblip-920 31 5 the the DET eblip-920 31 6     SPACE eblip-920 31 7 positive positive ADJ eblip-920 31 8     SPACE eblip-920 31 9 outcomes outcome NOUN eblip-920 31 10     SPACE eblip-920 31 11 of of ADP eblip-920 31 12     SPACE eblip-920 31 13 using use VERB eblip-920 31 14     SPACE eblip-920 31 15 the the DET eblip-920 31 16     SPACE eblip-920 31 17 process process NOUN eblip-920 31 18     SPACE eblip-920 31 19 in in ADP eblip-920 31 20     SPACE eblip-920 31 21 australia australia PROPN eblip-920 31 22 , , PUNCT eblip-920 31 23     SPACE eblip-920 31 24 the the DET eblip-920 31 25     SPACE eblip-920 31 26 same same ADJ eblip-920 31 27     SPACE eblip-920 31 28 process process NOUN eblip-920 31 29     SPACE eblip-920 31 30 was be AUX eblip-920 31 31     SPACE eblip-920 31 32 adopted adopt VERB eblip-920 31 33     SPACE eblip-920 31 34 for for ADP eblip-920 31 35     SPACE eblip-920 31 36 this this DET eblip-920 31 37     SPACE eblip-920 31 38 research research NOUN eblip-920 31 39     SPACE eblip-920 31 40 at at ADP eblip-920 31 41     SPACE eblip-920 31 42 ntu ntu PROPN eblip-920 31 43 . . PUNCT eblip-920 31 44         SPACE eblip-920 31 45 initial initial ADJ eblip-920 31 46     SPACE eblip-920 31 47 planning planning NOUN eblip-920 31 48           SPACE eblip-920 31 49 a a DET eblip-920 31 50     SPACE eblip-920 31 51 consultative consultative ADJ eblip-920 31 52     SPACE eblip-920 31 53 approach approach NOUN eblip-920 31 54     SPACE eblip-920 31 55 was be AUX eblip-920 31 56     SPACE eblip-920 31 57 used use VERB eblip-920 31 58     SPACE eblip-920 31 59 to to PART eblip-920 31 60     SPACE eblip-920 31 61 engage engage VERB eblip-920 31 62     SPACE eblip-920 31 63 managerial managerial ADJ eblip-920 31 64     SPACE eblip-920 31 65 staff staff NOUN eblip-920 31 66     SPACE eblip-920 31 67 in in ADP eblip-920 31 68     SPACE eblip-920 31 69 initial initial ADJ eblip-920 31 70     SPACE eblip-920 31 71 positioning positioning NOUN eblip-920 31 72     SPACE eblip-920 31 73 and and CCONJ eblip-920 31 74     SPACE eblip-920 31 75 planning planning NOUN eblip-920 31 76     SPACE eblip-920 31 77 decisions decision NOUN eblip-920 31 78 . . PUNCT eblip-920 31 79     SPACE eblip-920 32 1 a a DET eblip-920 32 2     SPACE eblip-920 32 3 number number NOUN eblip-920 32 4     SPACE eblip-920 32 5 of of ADP eblip-920 32 6     SPACE eblip-920 32 7 events event NOUN eblip-920 32 8     SPACE eblip-920 32 9 were be AUX eblip-920 32 10     SPACE eblip-920 32 11 conducted conduct VERB eblip-920 32 12     SPACE eblip-920 32 13 prior prior ADV eblip-920 32 14     SPACE eblip-920 32 15 to to ADP eblip-920 32 16     SPACE eblip-920 32 17 the the DET eblip-920 32 18     SPACE eblip-920 32 19 customer customer NOUN eblip-920 32 20     SPACE eblip-920 32 21 value value NOUN eblip-920 32 22     SPACE eblip-920 32 23 discovery discovery NOUN eblip-920 32 24     SPACE eblip-920 32 25 workshops workshop NOUN eblip-920 32 26 : : PUNCT eblip-920 32 27         SPACE eblip-920 32 28 • • NOUN eblip-920 32 29 in in ADP eblip-920 32 30     SPACE eblip-920 32 31 october october PROPN eblip-920 32 32     SPACE eblip-920 32 33 2004 2004 NUM eblip-920 32 34 , , PUNCT eblip-920 32 35     SPACE eblip-920 32 36 there there PRON eblip-920 32 37     SPACE eblip-920 32 38 was be AUX eblip-920 32 39     SPACE eblip-920 32 40 an an DET eblip-920 32 41     SPACE eblip-920 32 42 initial initial ADJ eblip-920 32 43     SPACE eblip-920 32 44 planning planning NOUN eblip-920 32 45     SPACE eblip-920 32 46 session session NOUN eblip-920 32 47     SPACE eblip-920 32 48 with with ADP eblip-920 32 49     SPACE eblip-920 32 50 llr llr NOUN eblip-920 32 51     SPACE eblip-920 32 52 heads head NOUN eblip-920 32 53     SPACE eblip-920 32 54 to to PART eblip-920 32 55     SPACE eblip-920 32 56 reach reach VERB eblip-920 32 57     SPACE eblip-920 32 58 agreement agreement NOUN eblip-920 32 59     SPACE eblip-920 32 60 on on ADP eblip-920 32 61     SPACE eblip-920 32 62 an an DET eblip-920 32 63     SPACE eblip-920 32 64 overall overall ADJ eblip-920 32 65     SPACE eblip-920 32 66 restructure restructure NOUN eblip-920 32 67 . . PUNCT eblip-920 32 68     SPACE eblip-920 33 1 up up ADV eblip-920 33 2     SPACE eblip-920 33 3 to to ADP eblip-920 33 4     SPACE eblip-920 33 5 this this DET eblip-920 33 6     SPACE eblip-920 33 7 time time NOUN eblip-920 33 8 , , PUNCT eblip-920 33 9     SPACE eblip-920 33 10 the the DET eblip-920 33 11     SPACE eblip-920 33 12 following following NOUN eblip-920 33 13     SPACE eblip-920 33 14 reported report VERB eblip-920 33 15     SPACE eblip-920 33 16 to to ADP eblip-920 33 17     SPACE eblip-920 33 18 the the DET eblip-920 33 19     SPACE eblip-920 33 20 director director NOUN eblip-920 33 21 : : PUNCT eblip-920 33 22     SPACE eblip-920 33 23 head head NOUN eblip-920 33 24 , , PUNCT eblip-920 33 25     SPACE eblip-920 33 26 eservices eservice NOUN eblip-920 33 27 ; ; PUNCT eblip-920 33 28     SPACE eblip-920 33 29 head head NOUN eblip-920 33 30 , , PUNCT eblip-920 33 31     SPACE eblip-920 33 32 lending lending NOUN eblip-920 33 33     SPACE eblip-920 33 34 services service NOUN eblip-920 33 35     SPACE eblip-920 33 36 and and CCONJ eblip-920 33 37     SPACE eblip-920 33 38 administration administration NOUN eblip-920 33 39 ; ; PUNCT eblip-920 33 40     SPACE eblip-920 33 41 collection collection NOUN eblip-920 33 42     SPACE eblip-920 33 43 development development NOUN eblip-920 33 44     SPACE eblip-920 33 45 manager manager NOUN eblip-920 33 46 ; ; PUNCT eblip-920 33 47     SPACE eblip-920 33 48 acquisitions acquisition NOUN eblip-920 33 49     SPACE eblip-920 33 50 manager manager NOUN eblip-920 33 51 ; ; PUNCT eblip-920 33 52     SPACE eblip-920 33 53 e‐services e‐service NOUN eblip-920 33 54     SPACE eblip-920 33 55 manager manager NOUN eblip-920 33 56 ; ; PUNCT eblip-920 33 57     SPACE eblip-920 33 58 and and CCONJ eblip-920 33 59     SPACE eblip-920 33 60 three three NUM eblip-920 33 61     SPACE eblip-920 33 62 information information NOUN eblip-920 33 63     SPACE eblip-920 33 64 managers manager NOUN eblip-920 33 65     SPACE eblip-920 33 66 representing represent VERB eblip-920 33 67     SPACE eblip-920 33 68 the the DET eblip-920 33 69     SPACE eblip-920 33 70 campus campus NOUN eblip-920 33 71     SPACE eblip-920 33 72 academic academic ADJ eblip-920 33 73     SPACE eblip-920 33 74 liaison liaison NOUN eblip-920 33 75     SPACE eblip-920 33 76 teams team NOUN eblip-920 33 77 . . PUNCT eblip-920 33 78     SPACE eblip-920 34 1 the the DET eblip-920 34 2     SPACE eblip-920 34 3 new new ADJ eblip-920 34 4     SPACE eblip-920 34 5 structure structure NOUN eblip-920 34 6     SPACE eblip-920 34 7 established establish VERB eblip-920 34 8     SPACE eblip-920 34 9 three three NUM eblip-920 34 10     SPACE eblip-920 34 11 new new ADJ eblip-920 34 12     SPACE eblip-920 34 13 business business NOUN eblip-920 34 14     SPACE eblip-920 34 15 units unit NOUN eblip-920 34 16 : : PUNCT eblip-920 34 17     SPACE eblip-920 34 18 customer customer NOUN eblip-920 34 19     SPACE eblip-920 34 20 services service NOUN eblip-920 34 21     SPACE eblip-920 34 22 ( ( PUNCT eblip-920 34 23 responsible responsible ADJ eblip-920 34 24     SPACE eblip-920 34 25 for for ADP eblip-920 34 26     SPACE eblip-920 34 27 all all DET eblip-920 34 28     SPACE eblip-920 34 29 student student NOUN eblip-920 34 30     SPACE eblip-920 34 31 facing face VERB eblip-920 34 32     SPACE eblip-920 34 33 library library NOUN eblip-920 34 34     SPACE eblip-920 34 35 services service NOUN eblip-920 34 36 , , PUNCT eblip-920 34 37     SPACE eblip-920 34 38 including include VERB eblip-920 34 39     SPACE eblip-920 34 40 liaison liaison NOUN eblip-920 34 41     SPACE eblip-920 34 42 with with ADP eblip-920 34 43     SPACE eblip-920 34 44 academic academic ADJ eblip-920 34 45     SPACE eblip-920 34 46 staff staff NOUN eblip-920 34 47 ) ) PUNCT eblip-920 34 48 , , PUNCT eblip-920 34 49     SPACE eblip-920 34 50 information information NOUN eblip-920 34 51     SPACE eblip-920 34 52 resources resource NOUN eblip-920 34 53     SPACE eblip-920 34 54 ( ( PUNCT eblip-920 34 55 responsible responsible ADJ eblip-920 34 56     SPACE eblip-920 34 57 for for ADP eblip-920 34 58     SPACE eblip-920 34 59 library library NOUN eblip-920 34 60     SPACE eblip-920 34 61 technical technical ADJ eblip-920 34 62     SPACE eblip-920 34 63 services service NOUN eblip-920 34 64     SPACE eblip-920 34 65 work work NOUN eblip-920 34 66 ) ) PUNCT eblip-920 34 67     SPACE eblip-920 34 68 and and CCONJ eblip-920 34 69     SPACE eblip-920 34 70 the the DET eblip-920 34 71     SPACE eblip-920 34 72 business business NOUN eblip-920 34 73     SPACE eblip-920 34 74 support support NOUN eblip-920 34 75     SPACE eblip-920 34 76 unit unit NOUN eblip-920 34 77     SPACE eblip-920 34 78 ( ( PUNCT eblip-920 34 79 responsible responsible ADJ eblip-920 34 80     SPACE eblip-920 34 81 for for ADP eblip-920 34 82     SPACE eblip-920 34 83 administrative administrative ADJ eblip-920 34 84     SPACE eblip-920 34 85 functions function NOUN eblip-920 34 86     SPACE eblip-920 34 87 like like ADP eblip-920 34 88     SPACE eblip-920 34 89 human human ADJ eblip-920 34 90     SPACE eblip-920 34 91 resource resource NOUN eblip-920 34 92     SPACE eblip-920 34 93 management management NOUN eblip-920 34 94 , , PUNCT eblip-920 34 95     SPACE eblip-920 34 96 finance finance NOUN eblip-920 34 97 , , PUNCT eblip-920 34 98     SPACE eblip-920 34 99 and and CCONJ eblip-920 34 100     SPACE eblip-920 34 101 purchasing purchasing NOUN eblip-920 34 102 ) ) PUNCT eblip-920 34 103 . . PUNCT eblip-920 34 104     SPACE eblip-920 35 1 later later ADV eblip-920 35 2     SPACE eblip-920 35 3 in in ADP eblip-920 35 4     SPACE eblip-920 35 5 2005 2005 NUM eblip-920 35 6 , , PUNCT eblip-920 35 7     SPACE eblip-920 35 8 the the DET eblip-920 35 9     SPACE eblip-920 35 10 educational educational ADJ eblip-920 35 11     SPACE eblip-920 35 12 development development NOUN eblip-920 35 13     SPACE eblip-920 35 14 unit unit NOUN eblip-920 35 15     SPACE eblip-920 35 16 was be AUX eblip-920 35 17     SPACE eblip-920 35 18 created create VERB eblip-920 35 19     SPACE eblip-920 35 20 with with ADP eblip-920 35 21     SPACE eblip-920 35 22 responsibility responsibility NOUN eblip-920 35 23     SPACE eblip-920 35 24 for for ADP eblip-920 35 25     SPACE eblip-920 35 26 developing develop VERB eblip-920 35 27     SPACE eblip-920 35 28 and and CCONJ eblip-920 35 29     SPACE eblip-920 35 30 managing manage VERB eblip-920 35 31     SPACE eblip-920 35 32 the the DET eblip-920 35 33     SPACE eblip-920 35 34 university university NOUN eblip-920 35 35 ’s ’s NOUN eblip-920 35 36     SPACE eblip-920 35 37 new new ADJ eblip-920 35 38     SPACE eblip-920 35 39 e‐learning e‐learne VERB eblip-920 35 40     SPACE eblip-920 35 41 programmes programme NOUN eblip-920 35 42 . . PUNCT eblip-920 35 43     SPACE eblip-920 36 1 • • NOUN eblip-920 36 2 in in ADP eblip-920 36 3     SPACE eblip-920 36 4 december december PROPN eblip-920 36 5     SPACE eblip-920 36 6 2004 2004 NUM eblip-920 36 7 , , PUNCT eblip-920 36 8     SPACE eblip-920 36 9 a a DET eblip-920 36 10     SPACE eblip-920 36 11 planning planning NOUN eblip-920 36 12     SPACE eblip-920 36 13 forum forum NOUN eblip-920 36 14     SPACE eblip-920 36 15 with with ADP eblip-920 36 16     SPACE eblip-920 36 17 key key ADJ eblip-920 36 18     SPACE eblip-920 36 19 llr llr NOUN eblip-920 36 20     SPACE eblip-920 36 21 managers manager NOUN eblip-920 36 22     SPACE eblip-920 36 23 was be AUX eblip-920 36 24     SPACE eblip-920 36 25 conducted conduct VERB eblip-920 36 26     SPACE eblip-920 36 27 to to PART eblip-920 36 28     SPACE eblip-920 36 29 identify identify VERB eblip-920 36 30     SPACE eblip-920 36 31 barriers barrier NOUN eblip-920 36 32     SPACE eblip-920 36 33 to to PART eblip-920 36 34     SPACE eblip-920 36 35 success success NOUN eblip-920 36 36     SPACE eblip-920 36 37 and and CCONJ eblip-920 36 38     SPACE eblip-920 36 39 agree agree VERB eblip-920 36 40     SPACE eblip-920 36 41 top‐level top‐level ADJ eblip-920 36 42     SPACE eblip-920 36 43 objectives objective NOUN eblip-920 36 44     SPACE eblip-920 36 45 for for ADP eblip-920 36 46     SPACE eblip-920 36 47 an an DET eblip-920 36 48     SPACE eblip-920 36 49 llr llr NOUN eblip-920 36 50     SPACE eblip-920 36 51 operational operational ADJ eblip-920 36 52     SPACE eblip-920 36 53 plan plan NOUN eblip-920 36 54 . . PUNCT eblip-920 36 55     SPACE eblip-920 37 1 each each DET eblip-920 37 2     SPACE eblip-920 37 3 llr llr PROPN eblip-920 37 4     SPACE eblip-920 37 5 unit unit NOUN eblip-920 37 6     SPACE eblip-920 37 7 then then ADV eblip-920 37 8     SPACE eblip-920 37 9 wrote write VERB eblip-920 37 10     SPACE eblip-920 37 11 its its PRON eblip-920 37 12     SPACE eblip-920 37 13 own own ADJ eblip-920 37 14     SPACE eblip-920 37 15 action action NOUN eblip-920 37 16     SPACE eblip-920 37 17 plan plan NOUN eblip-920 37 18     SPACE eblip-920 37 19 to to PART eblip-920 37 20     SPACE eblip-920 37 21 meet meet VERB eblip-920 37 22     SPACE eblip-920 37 23 the the DET eblip-920 37 24     SPACE eblip-920 37 25 objectives objective NOUN eblip-920 37 26     SPACE eblip-920 37 27 ( ( PUNCT eblip-920 37 28 and and CCONJ eblip-920 37 29     SPACE eblip-920 37 30 overcome overcome VERB eblip-920 37 31     SPACE eblip-920 37 32 barriers barrier NOUN eblip-920 37 33 ) ) PUNCT eblip-920 37 34     SPACE eblip-920 37 35 in in ADP eblip-920 37 36     SPACE eblip-920 37 37 the the DET eblip-920 37 38     SPACE eblip-920 37 39 operational operational ADJ eblip-920 37 40     SPACE eblip-920 37 41 plan plan NOUN eblip-920 37 42 . . PUNCT eblip-920 37 43     SPACE eblip-920 37 44 • • NOUN eblip-920 37 45 in in ADP eblip-920 37 46     SPACE eblip-920 37 47 january january PROPN eblip-920 37 48     SPACE eblip-920 37 49 2005 2005 NUM eblip-920 37 50 , , PUNCT eblip-920 37 51     SPACE eblip-920 37 52 an an DET eblip-920 37 53     SPACE eblip-920 37 54 llr llr NOUN eblip-920 37 55     SPACE eblip-920 37 56 customer customer NOUN eblip-920 37 57     SPACE eblip-920 37 58 facing face VERB eblip-920 37 59     SPACE eblip-920 37 60 teams team NOUN eblip-920 37 61     SPACE eblip-920 37 62 workshop workshop NOUN eblip-920 37 63     SPACE eblip-920 37 64 was be AUX eblip-920 37 65     SPACE eblip-920 37 66 held hold VERB eblip-920 37 67     SPACE eblip-920 37 68 to to PART eblip-920 37 69     SPACE eblip-920 37 70 identify identify VERB eblip-920 37 71     SPACE eblip-920 37 72 the the DET eblip-920 37 73     SPACE eblip-920 37 74 changes change NOUN eblip-920 37 75     SPACE eblip-920 37 76 required require VERB eblip-920 37 77 , , PUNCT eblip-920 37 78     SPACE eblip-920 37 79 especially especially ADV eblip-920 37 80     SPACE eblip-920 37 81 in in ADP eblip-920 37 82     SPACE eblip-920 37 83 a a DET eblip-920 37 84     SPACE eblip-920 37 85 structural structural ADJ eblip-920 37 86     SPACE eblip-920 37 87 sense sense NOUN eblip-920 37 88 , , PUNCT eblip-920 37 89     SPACE eblip-920 37 90 to to PART eblip-920 37 91     SPACE eblip-920 37 92 align align VERB eblip-920 37 93     SPACE eblip-920 37 94 liaison liaison NOUN eblip-920 37 95     SPACE eblip-920 37 96 librarian librarian ADJ eblip-920 37 97     SPACE eblip-920 37 98 functions function NOUN eblip-920 37 99     SPACE eblip-920 37 100 with with ADP eblip-920 37 101     SPACE eblip-920 37 102 the the DET eblip-920 37 103     SPACE eblip-920 37 104 new new ADJ eblip-920 37 105     SPACE eblip-920 37 106 academic academic ADJ eblip-920 37 107     SPACE eblip-920 37 108 structure structure NOUN eblip-920 37 109     SPACE eblip-920 37 110 of of ADP eblip-920 37 111     SPACE eblip-920 37 112 the the DET eblip-920 37 113     SPACE eblip-920 37 114 university university NOUN eblip-920 37 115 . . PUNCT eblip-920 37 116                     SPACE eblip-920 37 117 evidence evidence NOUN eblip-920 37 118     SPACE eblip-920 37 119 based base VERB eblip-920 37 120     SPACE eblip-920 37 121 library library NOUN eblip-920 37 122     SPACE eblip-920 37 123 and and CCONJ eblip-920 37 124     SPACE eblip-920 37 125 information information NOUN eblip-920 37 126     SPACE eblip-920 37 127 practice practice NOUN eblip-920 37 128     SPACE eblip-920 37 129 2008 2008 NUM eblip-920 37 130 , , PUNCT eblip-920 37 131     SPACE eblip-920 37 132 3:1 3:1 NUM eblip-920 37 133     SPACE eblip-920 37 134 36 36 NUM eblip-920 37 135 customer customer NOUN eblip-920 37 136     SPACE eblip-920 37 137 value value NOUN eblip-920 37 138     SPACE eblip-920 37 139 discovery discovery NOUN eblip-920 37 140     SPACE eblip-920 37 141 workshops workshop VERB eblip-920 37 142         SPACE eblip-920 37 143 these these DET eblip-920 37 144     SPACE eblip-920 37 145 events event NOUN eblip-920 37 146     SPACE eblip-920 37 147 were be AUX eblip-920 37 148     SPACE eblip-920 37 149 followed follow VERB eblip-920 37 150     SPACE eblip-920 37 151 in in ADP eblip-920 37 152     SPACE eblip-920 37 153 february february PROPN eblip-920 37 154     SPACE eblip-920 37 155 and and CCONJ eblip-920 37 156     SPACE eblip-920 37 157 march march PROPN eblip-920 37 158     SPACE eblip-920 37 159 2005 2005 NUM eblip-920 37 160     SPACE eblip-920 37 161 with with ADP eblip-920 37 162     SPACE eblip-920 37 163 facilitated facilitated ADJ eblip-920 37 164     SPACE eblip-920 37 165 customer customer NOUN eblip-920 37 166     SPACE eblip-920 37 167 value value NOUN eblip-920 37 168     SPACE eblip-920 37 169 discovery discovery NOUN eblip-920 37 170     SPACE eblip-920 37 171 workshops workshop NOUN eblip-920 37 172 . . PUNCT eblip-920 37 173     SPACE eblip-920 38 1 the the DET eblip-920 38 2     SPACE eblip-920 38 3 process process NOUN eblip-920 38 4     SPACE eblip-920 38 5 of of ADP eblip-920 38 6     SPACE eblip-920 38 7 customer customer NOUN eblip-920 38 8     SPACE eblip-920 38 9 value value NOUN eblip-920 38 10     SPACE eblip-920 38 11 discovery discovery NOUN eblip-920 38 12     SPACE eblip-920 38 13 research research NOUN eblip-920 38 14     SPACE eblip-920 38 15 involves involve VERB eblip-920 38 16     SPACE eblip-920 38 17 holding hold VERB eblip-920 38 18     SPACE eblip-920 38 19 workshops workshop NOUN eblip-920 38 20     SPACE eblip-920 38 21 with with ADP eblip-920 38 22     SPACE eblip-920 38 23 the the DET eblip-920 38 24     SPACE eblip-920 38 25 respective respective ADJ eblip-920 38 26     SPACE eblip-920 38 27 customer customer NOUN eblip-920 38 28     SPACE eblip-920 38 29 segments segment NOUN eblip-920 38 30     SPACE eblip-920 38 31 ( ( PUNCT eblip-920 38 32 in in ADP eblip-920 38 33     SPACE eblip-920 38 34 llr llr PROPN eblip-920 38 35 ’s ’s NOUN eblip-920 38 36     SPACE eblip-920 38 37 case case NOUN eblip-920 38 38 : : PUNCT eblip-920 38 39     SPACE eblip-920 38 40 academic academic ADJ eblip-920 38 41     SPACE eblip-920 38 42 staff staff NOUN eblip-920 38 43     SPACE eblip-920 38 44 and and CCONJ eblip-920 38 45     SPACE eblip-920 38 46 undergraduate undergraduate NOUN eblip-920 38 47     SPACE eblip-920 38 48 on‐ on‐ X eblip-920 38 49 campus campus NOUN eblip-920 38 50     SPACE eblip-920 38 51 students student NOUN eblip-920 38 52 ) ) PUNCT eblip-920 38 53     SPACE eblip-920 38 54 observed observe VERB eblip-920 38 55     SPACE eblip-920 38 56 by by ADP eblip-920 38 57     SPACE eblip-920 38 58 library library NOUN eblip-920 38 59     SPACE eblip-920 38 60 staff staff NOUN eblip-920 38 61 ; ; PUNCT eblip-920 38 62     SPACE eblip-920 38 63 a a DET eblip-920 38 64     SPACE eblip-920 38 65 consolidation consolidation NOUN eblip-920 38 66     SPACE eblip-920 38 67 workshop workshop NOUN eblip-920 38 68     SPACE eblip-920 38 69 to to PART eblip-920 38 70     SPACE eblip-920 38 71 bring bring VERB eblip-920 38 72     SPACE eblip-920 38 73 together together ADV eblip-920 38 74     SPACE eblip-920 38 75 the the DET eblip-920 38 76     SPACE eblip-920 38 77 outcomes outcome NOUN eblip-920 38 78     SPACE eblip-920 38 79 of of ADP eblip-920 38 80     SPACE eblip-920 38 81 the the DET eblip-920 38 82     SPACE eblip-920 38 83 customer customer NOUN eblip-920 38 84     SPACE eblip-920 38 85 value value NOUN eblip-920 38 86     SPACE eblip-920 38 87 discovery discovery NOUN eblip-920 38 88     SPACE eblip-920 38 89 workshops workshop NOUN eblip-920 38 90 ; ; PUNCT eblip-920 38 91     SPACE eblip-920 38 92 and and CCONJ eblip-920 38 93     SPACE eblip-920 38 94 a a DET eblip-920 38 95     SPACE eblip-920 38 96 process process NOUN eblip-920 38 97     SPACE eblip-920 38 98 of of ADP eblip-920 38 99     SPACE eblip-920 38 100 interactive interactive ADJ eblip-920 38 101     SPACE eblip-920 38 102 value value NOUN eblip-920 38 103     SPACE eblip-920 38 104 modelling modelling NOUN eblip-920 38 105     SPACE eblip-920 38 106 that that PRON eblip-920 38 107     SPACE eblip-920 38 108 enables enable VERB eblip-920 38 109     SPACE eblip-920 38 110 ‘ ' PUNCT eblip-920 38 111 what what PRON eblip-920 38 112     SPACE eblip-920 38 113 if if SCONJ eblip-920 38 114 ? ? PUNCT eblip-920 38 115 ’ ' PUNCT eblip-920 38 116     SPACE eblip-920 38 117 questions question NOUN eblip-920 38 118     SPACE eblip-920 38 119 to to PART eblip-920 38 120     SPACE eblip-920 38 121 be be AUX eblip-920 38 122     SPACE eblip-920 38 123 modelled model VERB eblip-920 38 124     SPACE eblip-920 38 125 using use VERB eblip-920 38 126     SPACE eblip-920 38 127 software software NOUN eblip-920 38 128     SPACE eblip-920 38 129 that that PRON eblip-920 38 130     SPACE eblip-920 38 131 plots plot NOUN eblip-920 38 132     SPACE eblip-920 38 133 the the DET eblip-920 38 134     SPACE eblip-920 38 135 impact impact NOUN eblip-920 38 136     SPACE eblip-920 38 137 of of ADP eblip-920 38 138     SPACE eblip-920 38 139 the the DET eblip-920 38 140     SPACE eblip-920 38 141 proposed propose VERB eblip-920 38 142     SPACE eblip-920 38 143 changes change NOUN eblip-920 38 144     SPACE eblip-920 38 145 upon upon SCONJ eblip-920 38 146     SPACE eblip-920 38 147 customer customer NOUN eblip-920 38 148     SPACE eblip-920 38 149 value value NOUN eblip-920 38 150     SPACE eblip-920 38 151 and and CCONJ eblip-920 38 152     SPACE eblip-920 38 153 satisfaction satisfaction NOUN eblip-920 38 154 . . PUNCT eblip-920 38 155     SPACE eblip-920 39 1 in in ADP eblip-920 39 2     SPACE eblip-920 39 3 all all PRON eblip-920 39 4 , , PUNCT eblip-920 39 5     SPACE eblip-920 39 6 eight eight NUM eblip-920 39 7     SPACE eblip-920 39 8 customer customer NOUN eblip-920 39 9     SPACE eblip-920 39 10 discovery discovery NOUN eblip-920 39 11     SPACE eblip-920 39 12 workshops workshop NOUN eblip-920 39 13     SPACE eblip-920 39 14 were be AUX eblip-920 39 15     SPACE eblip-920 39 16 held hold VERB eblip-920 39 17     SPACE eblip-920 39 18 ( ( PUNCT eblip-920 39 19 five five NUM eblip-920 39 20     SPACE eblip-920 39 21 student student NOUN eblip-920 39 22     SPACE eblip-920 39 23 and and CCONJ eblip-920 39 24     SPACE eblip-920 39 25 three three NUM eblip-920 39 26     SPACE eblip-920 39 27 staff staff NOUN eblip-920 39 28     SPACE eblip-920 39 29 workshops workshop NOUN eblip-920 39 30     SPACE eblip-920 39 31 over over ADP eblip-920 39 32     SPACE eblip-920 39 33 three three NUM eblip-920 39 34     SPACE eblip-920 39 35 different different ADJ eblip-920 39 36     SPACE eblip-920 39 37 university university NOUN eblip-920 39 38     SPACE eblip-920 39 39 campuses campus NOUN eblip-920 39 40 ) ) PUNCT eblip-920 39 41 . . PUNCT eblip-920 39 42       SPACE eblip-920 40 1 because because SCONJ eblip-920 40 2     SPACE eblip-920 40 3 of of ADP eblip-920 40 4     SPACE eblip-920 40 5 the the DET eblip-920 40 6     SPACE eblip-920 40 7 small small ADJ eblip-920 40 8     SPACE eblip-920 40 9 sample sample NOUN eblip-920 40 10     SPACE eblip-920 40 11 size size NOUN eblip-920 40 12     SPACE eblip-920 40 13 at at ADP eblip-920 40 14     SPACE eblip-920 40 15 one one NUM eblip-920 40 16     SPACE eblip-920 40 17 campus campus NOUN eblip-920 40 18 , , PUNCT eblip-920 40 19     SPACE eblip-920 40 20 a a DET eblip-920 40 21     SPACE eblip-920 40 22 number number NOUN eblip-920 40 23     SPACE eblip-920 40 24 of of ADP eblip-920 40 25     SPACE eblip-920 40 26 one‐ one‐ PROPN eblip-920 40 27 on‐one on‐one PROPN eblip-920 40 28     SPACE eblip-920 40 29 interviews interview NOUN eblip-920 40 30     SPACE eblip-920 40 31 were be AUX eblip-920 40 32     SPACE eblip-920 40 33 also also ADV eblip-920 40 34     SPACE eblip-920 40 35 held hold VERB eblip-920 40 36 . . PUNCT eblip-920 40 37     SPACE eblip-920 40 38 in in ADP eblip-920 40 39     SPACE eblip-920 40 40 all all PRON eblip-920 40 41 , , PUNCT eblip-920 40 42     SPACE eblip-920 40 43 about about ADV eblip-920 40 44     SPACE eblip-920 40 45 90 90 NUM eblip-920 40 46     SPACE eblip-920 40 47 students student NOUN eblip-920 40 48     SPACE eblip-920 40 49 and and CCONJ eblip-920 40 50     SPACE eblip-920 40 51 35 35 NUM eblip-920 40 52     SPACE eblip-920 40 53 academic academic ADJ eblip-920 40 54     SPACE eblip-920 40 55 staff staff NOUN eblip-920 40 56     SPACE eblip-920 40 57 were be AUX eblip-920 40 58     SPACE eblip-920 40 59 involved involve VERB eblip-920 40 60 , , PUNCT eblip-920 40 61     SPACE eblip-920 40 62 with with ADP eblip-920 40 63     SPACE eblip-920 40 64 approximately approximately ADV eblip-920 40 65     SPACE eblip-920 40 66 40 40 NUM eblip-920 40 67     SPACE eblip-920 40 68 library library NOUN eblip-920 40 69     SPACE eblip-920 40 70 staff staff NOUN eblip-920 40 71     SPACE eblip-920 40 72 acting act VERB eblip-920 40 73     SPACE eblip-920 40 74 as as ADP eblip-920 40 75     SPACE eblip-920 40 76 observers observer NOUN eblip-920 40 77     SPACE eblip-920 40 78 during during ADP eblip-920 40 79     SPACE eblip-920 40 80 the the DET eblip-920 40 81     SPACE eblip-920 40 82 workshops workshop NOUN eblip-920 40 83 . . PUNCT eblip-920 40 84         SPACE eblip-920 40 85 further further ADJ eblip-920 40 86     SPACE eblip-920 40 87 information information NOUN eblip-920 40 88     SPACE eblip-920 40 89 on on ADP eblip-920 40 90     SPACE eblip-920 40 91 the the DET eblip-920 40 92     SPACE eblip-920 40 93 customer customer NOUN eblip-920 40 94     SPACE eblip-920 40 95 value value NOUN eblip-920 40 96     SPACE eblip-920 40 97 discovery discovery NOUN eblip-920 40 98     SPACE eblip-920 40 99 workshop workshop NOUN eblip-920 40 100     SPACE eblip-920 40 101 process process NOUN eblip-920 40 102     SPACE eblip-920 40 103 can can AUX eblip-920 40 104     SPACE eblip-920 40 105 be be AUX eblip-920 40 106     SPACE eblip-920 40 107 found find VERB eblip-920 40 108     SPACE eblip-920 40 109 in in ADP eblip-920 40 110     SPACE eblip-920 40 111 mcknight mcknight NOUN eblip-920 40 112     SPACE eblip-920 40 113 ( ( PUNCT eblip-920 40 114 ” " PUNCT eblip-920 40 115 customer customer NOUN eblip-920 40 116     SPACE eblip-920 40 117 value value NOUN eblip-920 40 118 ” " PUNCT eblip-920 40 119     SPACE eblip-920 40 120 and and CCONJ eblip-920 40 121     SPACE eblip-920 40 122 “ " PUNCT eblip-920 40 123 acquisition acquisition NOUN eblip-920 40 124 ” " PUNCT eblip-920 40 125 ) ) PUNCT eblip-920 40 126 . . PUNCT eblip-920 40 127         SPACE eblip-920 41 1 a a DET eblip-920 41 2     SPACE eblip-920 41 3 diagram diagram NOUN eblip-920 41 4     SPACE eblip-920 41 5 of of ADP eblip-920 41 6     SPACE eblip-920 41 7 the the DET eblip-920 41 8     SPACE eblip-920 41 9 process process NOUN eblip-920 41 10     SPACE eblip-920 41 11 follows follow VERB eblip-920 41 12 : : PUNCT eblip-920 41 13     SPACE eblip-920 41 14 customer customer NOUN eblip-920 41 15 value value NOUN eblip-920 41 16 discovery discovery NOUN eblip-920 41 17 preparation preparation NOUN eblip-920 41 18 segmentation segmentation PROPN eblip-920 41 19 & & CCONJ eblip-920 41 20 study study PROPN eblip-920 41 21 design design NOUN eblip-920 41 22 customer customer NOUN eblip-920 41 23 discovery discovery NOUN eblip-920 41 24 workshops workshop NOUN eblip-920 41 25 per per ADP eblip-920 41 26 segment segment NOUN eblip-920 41 27 analysis analysis NOUN eblip-920 41 28 workshops workshop NOUN eblip-920 41 29 build build VERB eblip-920 41 30 value value NOUN eblip-920 41 31 model model NOUN eblip-920 41 32 consolidation consolidation NOUN eblip-920 41 33 interactive interactive ADJ eblip-920 41 34 value value NOUN eblip-920 41 35 modelling modelling NOUN eblip-920 41 36 & & CCONJ eblip-920 41 37 action action NOUN eblip-920 41 38 planning planning NOUN eblip-920 41 39 “ " PUNCT eblip-920 41 40 customer customer NOUN eblip-920 41 41 ” " PUNCT eblip-920 41 42 refers refer VERB eblip-920 41 43 to to ADP eblip-920 41 44 a a DET eblip-920 41 45 target target NOUN eblip-920 41 46 group group NOUN eblip-920 41 47 quick quick ADJ eblip-920 41 48 wins win VERB eblip-920 41 49 ongoing ongoing ADJ eblip-920 41 50 measurement measurement NOUN eblip-920 41 51         SPACE eblip-920 41 52 figure figure NOUN eblip-920 41 53     SPACE eblip-920 41 54 1 1 NUM eblip-920 41 55 . . PUNCT eblip-920 41 56     SPACE eblip-920 41 57 customer customer NOUN eblip-920 41 58     SPACE eblip-920 41 59 value value NOUN eblip-920 41 60     SPACE eblip-920 41 61 discovery discovery NOUN eblip-920 41 62     SPACE eblip-920 41 63 process process NOUN eblip-920 41 64     SPACE eblip-920 41 65 © © PROPN eblip-920 41 66     SPACE eblip-920 41 67 enzyme enzyme NOUN eblip-920 41 68     SPACE eblip-920 41 69 international international PROPN eblip-920 41 70     SPACE eblip-920 41 71 ( ( PUNCT eblip-920 41 72 aust aust PROPN eblip-920 41 73 . . PUNCT eblip-920 41 74 ) ) PUNCT eblip-920 41 75             SPACE eblip-920 41 76 evidence evidence NOUN eblip-920 41 77     SPACE eblip-920 41 78 based base VERB eblip-920 41 79     SPACE eblip-920 41 80 library library NOUN eblip-920 41 81     SPACE eblip-920 41 82 and and CCONJ eblip-920 41 83     SPACE eblip-920 41 84 information information NOUN eblip-920 41 85     SPACE eblip-920 41 86 practice practice NOUN eblip-920 41 87     SPACE eblip-920 41 88 2008 2008 NUM eblip-920 41 89 , , PUNCT eblip-920 41 90     SPACE eblip-920 41 91 3:1 3:1 NUM eblip-920 41 92     SPACE eblip-920 41 93 37 37 NUM eblip-920 41 94 hierarchy hierarchy NOUN eblip-920 41 95 of of ADP eblip-920 41 96 value value NOUN eblip-920 41 97 unanticipated unanticipate VERB eblip-920 41 98 desired desire VERB eblip-920 41 99 expected expect VERB eblip-920 41 100 basic basic ADJ eblip-920 41 101 frustrated frustrated ADJ eblip-920 41 102 irritated irritated ADJ eblip-920 41 103 angry angry ADJ eblip-920 41 104         SPACE eblip-920 41 105 figure figure NOUN eblip-920 41 106     SPACE eblip-920 41 107 2 2 NUM eblip-920 41 108 . . PUNCT eblip-920 41 109     SPACE eblip-920 41 110 hierarchy hierarchy NOUN eblip-920 41 111     SPACE eblip-920 41 112 of of ADP eblip-920 41 113     SPACE eblip-920 41 114 value value NOUN eblip-920 41 115     SPACE eblip-920 41 116 © © PROPN eblip-920 41 117     SPACE eblip-920 41 118 enzyme enzyme NOUN eblip-920 41 119     SPACE eblip-920 41 120 international international PROPN eblip-920 41 121     SPACE eblip-920 41 122 ( ( PUNCT eblip-920 41 123 aust aust PROPN eblip-920 41 124 . . PUNCT eblip-920 41 125 ) ) PUNCT eblip-920 41 126         SPACE eblip-920 41 127 customer customer NOUN eblip-920 41 128     SPACE eblip-920 41 129 value value NOUN eblip-920 41 130     SPACE eblip-920 41 131 discovery discovery NOUN eblip-920 41 132     SPACE eblip-920 41 133 is be AUX eblip-920 41 134     SPACE eblip-920 41 135 based base VERB eblip-920 41 136     SPACE eblip-920 41 137 on on ADP eblip-920 41 138     SPACE eblip-920 41 139 a a DET eblip-920 41 140     SPACE eblip-920 41 141 very very ADV eblip-920 41 142     SPACE eblip-920 41 143 simple simple ADJ eblip-920 41 144     SPACE eblip-920 41 145 model model NOUN eblip-920 41 146 , , PUNCT eblip-920 41 147     SPACE eblip-920 41 148 the the DET eblip-920 41 149     SPACE eblip-920 41 150 hierarchy hierarchy NOUN eblip-920 41 151     SPACE eblip-920 41 152 of of ADP eblip-920 41 153     SPACE eblip-920 41 154 value value NOUN eblip-920 41 155     SPACE eblip-920 41 156 ( ( PUNCT eblip-920 41 157 figure figure NOUN eblip-920 41 158     SPACE eblip-920 41 159 2 2 NUM eblip-920 41 160 ) ) PUNCT eblip-920 41 161 . . PUNCT eblip-920 41 162     SPACE eblip-920 42 1 on on ADP eblip-920 42 2     SPACE eblip-920 42 3 its its PRON eblip-920 42 4     SPACE eblip-920 42 5 continuum continuum ADJ eblip-920 42 6 , , PUNCT eblip-920 42 7     SPACE eblip-920 42 8 it it PRON eblip-920 42 9     SPACE eblip-920 42 10 describes describe VERB eblip-920 42 11     SPACE eblip-920 42 12 the the DET eblip-920 42 13     SPACE eblip-920 42 14 potential potential ADJ eblip-920 42 15     SPACE eblip-920 42 16 experiences experience NOUN eblip-920 42 17     SPACE eblip-920 42 18 that that SCONJ eblip-920 42 19     SPACE eblip-920 42 20 any any DET eblip-920 42 21     SPACE eblip-920 42 22 interaction interaction NOUN eblip-920 42 23     SPACE eblip-920 42 24 between between ADP eblip-920 42 25     SPACE eblip-920 42 26 a a DET eblip-920 42 27     SPACE eblip-920 42 28 customer customer NOUN eblip-920 42 29     SPACE eblip-920 42 30 and and CCONJ eblip-920 42 31     SPACE eblip-920 42 32 service service NOUN eblip-920 42 33     SPACE eblip-920 42 34 provider provider NOUN eblip-920 42 35     SPACE eblip-920 42 36 can can AUX eblip-920 42 37     SPACE eblip-920 42 38 provide provide VERB eblip-920 42 39 . . PUNCT eblip-920 42 40     SPACE eblip-920 42 41 in in ADP eblip-920 42 42     SPACE eblip-920 42 43 a a DET eblip-920 42 44     SPACE eblip-920 42 45 service service NOUN eblip-920 42 46     SPACE eblip-920 42 47 industry industry NOUN eblip-920 42 48 , , PUNCT eblip-920 42 49     SPACE eblip-920 42 50 such such ADJ eblip-920 42 51     SPACE eblip-920 42 52 as as ADP eblip-920 42 53     SPACE eblip-920 42 54 a a DET eblip-920 42 55     SPACE eblip-920 42 56 library library NOUN eblip-920 42 57 , , PUNCT eblip-920 42 58     SPACE eblip-920 42 59 all all DET eblip-920 42 60     SPACE eblip-920 42 61 interactions interaction NOUN eblip-920 42 62 , , PUNCT eblip-920 42 63     SPACE eblip-920 42 64 whether whether SCONJ eblip-920 42 65     SPACE eblip-920 42 66 with with ADP eblip-920 42 67     SPACE eblip-920 42 68 a a DET eblip-920 42 69     SPACE eblip-920 42 70 staff staff NOUN eblip-920 42 71     SPACE eblip-920 42 72 member member NOUN eblip-920 42 73     SPACE eblip-920 42 74 or or CCONJ eblip-920 42 75     SPACE eblip-920 42 76 a a DET eblip-920 42 77     SPACE eblip-920 42 78 resource resource NOUN eblip-920 42 79     SPACE eblip-920 42 80 ( ( PUNCT eblip-920 42 81 e.g. e.g. ADV eblip-920 42 82     SPACE eblip-920 42 83 book book NOUN eblip-920 42 84 ) ) PUNCT eblip-920 42 85     SPACE eblip-920 42 86 or or CCONJ eblip-920 42 87     SPACE eblip-920 42 88 service service NOUN eblip-920 42 89     SPACE eblip-920 42 90 ( ( PUNCT eblip-920 42 91 e.g. e.g. ADV eblip-920 42 92     SPACE eblip-920 42 93 web web NOUN eblip-920 42 94     SPACE eblip-920 42 95 page page NOUN eblip-920 42 96 ) ) PUNCT eblip-920 42 97     SPACE eblip-920 42 98 can can AUX eblip-920 42 99     SPACE eblip-920 42 100 both both PRON eblip-920 42 101     SPACE eblip-920 42 102 satisfy satisfy VERB eblip-920 42 103     SPACE eblip-920 42 104 and and CCONJ eblip-920 42 105     SPACE eblip-920 42 106 irritate irritate VERB eblip-920 42 107     SPACE eblip-920 42 108 a a DET eblip-920 42 109     SPACE eblip-920 42 110 customer customer NOUN eblip-920 42 111     SPACE eblip-920 42 112 at at ADP eblip-920 42 113     SPACE eblip-920 42 114 the the DET eblip-920 42 115     SPACE eblip-920 42 116 same same ADJ eblip-920 42 117     SPACE eblip-920 42 118 time time NOUN eblip-920 42 119 . . PUNCT eblip-920 42 120           SPACE eblip-920 43 1 the the DET eblip-920 43 2     SPACE eblip-920 43 3 aim aim NOUN eblip-920 43 4     SPACE eblip-920 43 5 is be AUX eblip-920 43 6     SPACE eblip-920 43 7 to to PART eblip-920 43 8     SPACE eblip-920 43 9 consistently consistently ADV eblip-920 43 10     SPACE eblip-920 43 11 deliver deliver VERB eblip-920 43 12     SPACE eblip-920 43 13 on on ADP eblip-920 43 14     SPACE eblip-920 43 15 the the DET eblip-920 43 16     SPACE eblip-920 43 17 basic basic NOUN eblip-920 43 18     SPACE eblip-920 43 19 and and CCONJ eblip-920 43 20     SPACE eblip-920 43 21 expected expect VERB eblip-920 43 22     SPACE eblip-920 43 23 services service NOUN eblip-920 43 24 , , PUNCT eblip-920 43 25     SPACE eblip-920 43 26 and and CCONJ eblip-920 43 27     SPACE eblip-920 43 28 to to PART eblip-920 43 29     SPACE eblip-920 43 30 deliver deliver VERB eblip-920 43 31     SPACE eblip-920 43 32 desired desire VERB eblip-920 43 33     SPACE eblip-920 43 34 and and CCONJ eblip-920 43 35     SPACE eblip-920 43 36 unexpected unexpected ADJ eblip-920 43 37     SPACE eblip-920 43 38 services service NOUN eblip-920 43 39     SPACE eblip-920 43 40 ( ( PUNCT eblip-920 43 41 but but CCONJ eblip-920 43 42     SPACE eblip-920 43 43 not not PART eblip-920 43 44     SPACE eblip-920 43 45 at at ADP eblip-920 43 46     SPACE eblip-920 43 47 the the DET eblip-920 43 48     SPACE eblip-920 43 49 expense expense NOUN eblip-920 43 50     SPACE eblip-920 43 51 of of ADP eblip-920 43 52     SPACE eblip-920 43 53 neglecting neglect VERB eblip-920 43 54     SPACE eblip-920 43 55 the the DET eblip-920 43 56     SPACE eblip-920 43 57 basic basic ADJ eblip-920 43 58 / / SYM eblip-920 43 59 expected expect VERB eblip-920 43 60     SPACE eblip-920 43 61 services service NOUN eblip-920 43 62 ) ) PUNCT eblip-920 43 63     SPACE eblip-920 43 64 and and CCONJ eblip-920 43 65     SPACE eblip-920 43 66 doing do VERB eblip-920 43 67     SPACE eblip-920 43 68 these these PRON eblip-920 43 69     SPACE eblip-920 43 70 without without ADP eblip-920 43 71     SPACE eblip-920 43 72 causing cause VERB eblip-920 43 73     SPACE eblip-920 43 74 irritation irritation NOUN eblip-920 43 75     SPACE eblip-920 43 76 to to ADP eblip-920 43 77     SPACE eblip-920 43 78 the the DET eblip-920 43 79     SPACE eblip-920 43 80 customer customer NOUN eblip-920 43 81 . . PUNCT eblip-920 43 82           SPACE eblip-920 44 1 the the DET eblip-920 44 2     SPACE eblip-920 44 3 hierarchy hierarchy NOUN eblip-920 44 4     SPACE eblip-920 44 5 of of ADP eblip-920 44 6     SPACE eblip-920 44 7 value value NOUN eblip-920 44 8     SPACE eblip-920 44 9 ( ( PUNCT eblip-920 44 10 figure figure NOUN eblip-920 44 11     SPACE eblip-920 44 12 2 2 NUM eblip-920 44 13 ) ) PUNCT eblip-920 44 14 , , PUNCT eblip-920 44 15     SPACE eblip-920 44 16 as as SCONJ eblip-920 44 17     SPACE eblip-920 44 18 designed design VERB eblip-920 44 19     SPACE eblip-920 44 20 by by ADP eblip-920 44 21     SPACE eblip-920 44 22 austin austin PROPN eblip-920 44 23 / / SYM eblip-920 44 24 enzyme enzyme NOUN eblip-920 44 25     SPACE eblip-920 44 26 international international PROPN eblip-920 44 27     SPACE eblip-920 44 28 is be AUX eblip-920 44 29     SPACE eblip-920 44 30 similar similar ADJ eblip-920 44 31     SPACE eblip-920 44 32 to to ADP eblip-920 44 33     SPACE eblip-920 44 34 kano kano PROPN eblip-920 44 35 ’s ’s PROPN eblip-920 44 36     SPACE eblip-920 44 37 model model NOUN eblip-920 44 38     SPACE eblip-920 44 39 of of ADP eblip-920 44 40     SPACE eblip-920 44 41 customer customer NOUN eblip-920 44 42     SPACE eblip-920 44 43 satisfaction satisfaction NOUN eblip-920 44 44     SPACE eblip-920 44 45 ( ( PUNCT eblip-920 44 46 as as SCONJ eblip-920 44 47     SPACE eblip-920 44 48 described describe VERB eblip-920 44 49     SPACE eblip-920 44 50 by by ADP eblip-920 44 51     SPACE eblip-920 44 52 12manage 12manage NOUN eblip-920 44 53     SPACE eblip-920 44 54 < < X eblip-920 44 55 http://www.12manage.com/methods_kano http://www.12manage.com/methods_kano VERB eblip-920 44 56 _ _ PUNCT eblip-920 44 57 customer_satisfaction_model.html customer_satisfaction_model.html PROPN eblip-920 44 58 > > X eblip-920 44 59 ) ) PUNCT eblip-920 44 60 . . PUNCT eblip-920 44 61     SPACE eblip-920 45 1 kano kano NOUN eblip-920 45 2     SPACE eblip-920 45 3 describes describe VERB eblip-920 45 4     SPACE eblip-920 45 5 six six NUM eblip-920 45 6     SPACE eblip-920 45 7 factors factor NOUN eblip-920 45 8     SPACE eblip-920 45 9 or or CCONJ eblip-920 45 10     SPACE eblip-920 45 11 dimensions dimension NOUN eblip-920 45 12 : : PUNCT eblip-920 45 13     SPACE eblip-920 45 14 basic basic ADJ eblip-920 45 15     SPACE eblip-920 45 16 factors factor NOUN eblip-920 45 17 , , PUNCT eblip-920 45 18     SPACE eblip-920 45 19 excitement excitement NOUN eblip-920 45 20     SPACE eblip-920 45 21 factors factor NOUN eblip-920 45 22 , , PUNCT eblip-920 45 23     SPACE eblip-920 45 24 performance performance NOUN eblip-920 45 25     SPACE eblip-920 45 26 factors factor NOUN eblip-920 45 27 , , PUNCT eblip-920 45 28     SPACE eblip-920 45 29 indifferent indifferent ADJ eblip-920 45 30     SPACE eblip-920 45 31 attributes attribute NOUN eblip-920 45 32 , , PUNCT eblip-920 45 33     SPACE eblip-920 45 34 questionable questionable ADJ eblip-920 45 35     SPACE eblip-920 45 36 attributes attribute VERB eblip-920 45 37     SPACE eblip-920 45 38 and and CCONJ eblip-920 45 39     SPACE eblip-920 45 40 reverse reverse VERB eblip-920 45 41     SPACE eblip-920 45 42 attributes attribute NOUN eblip-920 45 43 . . PUNCT eblip-920 45 44     SPACE eblip-920 46 1 the the DET eblip-920 46 2     SPACE eblip-920 46 3 following follow VERB eblip-920 46 4     SPACE eblip-920 46 5 table table NOUN eblip-920 46 6     SPACE eblip-920 46 7 shows show VERB eblip-920 46 8     SPACE eblip-920 46 9 how how SCONJ eblip-920 46 10     SPACE eblip-920 46 11 the the DET eblip-920 46 12     SPACE eblip-920 46 13 kano kano PROPN eblip-920 46 14     SPACE eblip-920 46 15 dimensions dimension NOUN eblip-920 46 16     SPACE eblip-920 46 17 compare compare NOUN eblip-920 46 18     SPACE eblip-920 46 19 to to ADP eblip-920 46 20     SPACE eblip-920 46 21 the the DET eblip-920 46 22     SPACE eblip-920 46 23 hierarchy hierarchy NOUN eblip-920 46 24     SPACE eblip-920 46 25 of of ADP eblip-920 46 26     SPACE eblip-920 46 27 value value NOUN eblip-920 46 28     SPACE eblip-920 46 29 model model NOUN eblip-920 46 30 . . PUNCT eblip-920 46 31     SPACE eblip-920 47 1 evidence evidence NOUN eblip-920 47 2     SPACE eblip-920 47 3 based base VERB eblip-920 47 4     SPACE eblip-920 47 5 library library NOUN eblip-920 47 6     SPACE eblip-920 47 7 and and CCONJ eblip-920 47 8     SPACE eblip-920 47 9 information information NOUN eblip-920 47 10     SPACE eblip-920 47 11 practice practice NOUN eblip-920 47 12     SPACE eblip-920 47 13 2008 2008 NUM eblip-920 47 14 , , PUNCT eblip-920 47 15     SPACE eblip-920 47 16 3:1 3:1 NUM eblip-920 47 17     SPACE eblip-920 47 18 38 38 NUM eblip-920 47 19     SPACE eblip-920 47 20 kano kano PROPN eblip-920 47 21     SPACE eblip-920 47 22 model model NOUN eblip-920 47 23     SPACE eblip-920 47 24 attributes attribute VERB eblip-920 47 25     SPACE eblip-920 47 26 hierarchy hierarchy NOUN eblip-920 47 27     SPACE eblip-920 47 28 of of ADP eblip-920 47 29     SPACE eblip-920 47 30 value value NOUN eblip-920 47 31     SPACE eblip-920 47 32 & & CCONJ eblip-920 47 33     SPACE eblip-920 47 34 irritant irritant VERB eblip-920 47 35     SPACE eblip-920 47 36 model model NOUN eblip-920 47 37     SPACE eblip-920 47 38 basic basic ADJ eblip-920 47 39     SPACE eblip-920 47 40 factors factor NOUN eblip-920 47 41     SPACE eblip-920 47 42 basic basic NOUN eblip-920 47 43     SPACE eblip-920 47 44 and and CCONJ eblip-920 47 45     SPACE eblip-920 47 46 expected expect VERB eblip-920 47 47     SPACE eblip-920 47 48 excitement excitement NOUN eblip-920 47 49     SPACE eblip-920 47 50 factors factor NOUN eblip-920 47 51     SPACE eblip-920 47 52 desired desire VERB eblip-920 47 53     SPACE eblip-920 47 54 and and CCONJ eblip-920 47 55     SPACE eblip-920 47 56 unexpected unexpected ADJ eblip-920 47 57     SPACE eblip-920 47 58 performance performance NOUN eblip-920 47 59     SPACE eblip-920 47 60 factors factor NOUN eblip-920 47 61     SPACE eblip-920 47 62 plotted plot VERB eblip-920 47 63     SPACE eblip-920 47 64 on on ADP eblip-920 47 65     SPACE eblip-920 47 66 a a DET eblip-920 47 67     SPACE eblip-920 47 68 performance performance NOUN eblip-920 47 69     SPACE eblip-920 47 70 graph graph NOUN eblip-920 47 71     SPACE eblip-920 47 72 for for ADP eblip-920 47 73     SPACE eblip-920 47 74 each each DET eblip-920 47 75     SPACE eblip-920 47 76 value value NOUN eblip-920 47 77 / / SYM eblip-920 47 78 irritant irritant VERB eblip-920 47 79     SPACE eblip-920 47 80 factor factor NOUN eblip-920 47 81     SPACE eblip-920 47 82 indifferent indifferent NOUN eblip-920 47 83     SPACE eblip-920 47 84 attributes attribute NOUN eblip-920 47 85     SPACE eblip-920 47 86 not not PART eblip-920 47 87     SPACE eblip-920 47 88 identified identify VERB eblip-920 47 89     SPACE eblip-920 47 90 by by ADP eblip-920 47 91     SPACE eblip-920 47 92 the the DET eblip-920 47 93     SPACE eblip-920 47 94 customers customer NOUN eblip-920 47 95     SPACE eblip-920 47 96 in in ADP eblip-920 47 97     SPACE eblip-920 47 98 this this DET eblip-920 47 99     SPACE eblip-920 47 100 model model NOUN eblip-920 47 101 . . PUNCT eblip-920 47 102     SPACE eblip-920 48 1 only only ADV eblip-920 48 2     SPACE eblip-920 48 3 important important ADJ eblip-920 48 4     SPACE eblip-920 48 5 values value NOUN eblip-920 48 6     SPACE eblip-920 48 7 and and CCONJ eblip-920 48 8     SPACE eblip-920 48 9 irritations irritation NOUN eblip-920 48 10     SPACE eblip-920 48 11 are be AUX eblip-920 48 12     SPACE eblip-920 48 13 described describe VERB eblip-920 48 14     SPACE eblip-920 48 15 questionable questionable ADJ eblip-920 48 16     SPACE eblip-920 48 17 attributes attribute VERB eblip-920 48 18     SPACE eblip-920 48 19 not not PART eblip-920 48 20     SPACE eblip-920 48 21 valued value VERB eblip-920 48 22 , , PUNCT eblip-920 48 23     SPACE eblip-920 48 24 so so ADV eblip-920 48 25     SPACE eblip-920 48 26 not not PART eblip-920 48 27     SPACE eblip-920 48 28 identified identify VERB eblip-920 48 29     SPACE eblip-920 48 30 by by ADP eblip-920 48 31     SPACE eblip-920 48 32 the the DET eblip-920 48 33     SPACE eblip-920 48 34 customers customer NOUN eblip-920 48 35     SPACE eblip-920 48 36 reverse reverse NOUN eblip-920 48 37     SPACE eblip-920 48 38 attributes attribute VERB eblip-920 48 39     SPACE eblip-920 48 40 irritants irritant NOUN eblip-920 48 41 : : PUNCT eblip-920 48 42     SPACE eblip-920 48 43 angry angry ADJ eblip-920 48 44 , , PUNCT eblip-920 48 45     SPACE eblip-920 48 46 irritated irritated ADJ eblip-920 48 47 , , PUNCT eblip-920 48 48     SPACE eblip-920 48 49 frustrated frustrate VERB eblip-920 48 50         SPACE eblip-920 48 51 table table NOUN eblip-920 48 52     SPACE eblip-920 48 53 1 1 NUM eblip-920 48 54 . . PUNCT eblip-920 48 55     SPACE eblip-920 48 56 kano kano PROPN eblip-920 48 57     SPACE eblip-920 48 58 model model NOUN eblip-920 48 59     SPACE eblip-920 48 60 and and CCONJ eblip-920 48 61     SPACE eblip-920 48 62 customer customer NOUN eblip-920 48 63     SPACE eblip-920 48 64 value value NOUN eblip-920 48 65     SPACE eblip-920 48 66 model model NOUN eblip-920 48 67     SPACE eblip-920 48 68 comparison comparison NOUN eblip-920 48 69         SPACE eblip-920 48 70 despite despite SCONJ eblip-920 48 71     SPACE eblip-920 48 72 some some DET eblip-920 48 73     SPACE eblip-920 48 74 similarities similarity NOUN eblip-920 48 75 , , PUNCT eblip-920 48 76     SPACE eblip-920 48 77 there there PRON eblip-920 48 78     SPACE eblip-920 48 79 are be AUX eblip-920 48 80     SPACE eblip-920 48 81 marked mark VERB eblip-920 48 82     SPACE eblip-920 48 83 differences difference NOUN eblip-920 48 84 : : PUNCT eblip-920 48 85     SPACE eblip-920 48 86 • • NOUN eblip-920 48 87 in in ADP eblip-920 48 88     SPACE eblip-920 48 89 the the DET eblip-920 48 90     SPACE eblip-920 48 91 kano kano PROPN eblip-920 48 92     SPACE eblip-920 48 93 model model NOUN eblip-920 48 94 , , PUNCT eblip-920 48 95     SPACE eblip-920 48 96 pre‐defined pre‐define VERB eblip-920 48 97     SPACE eblip-920 48 98 pairs pair NOUN eblip-920 48 99     SPACE eblip-920 48 100 of of ADP eblip-920 48 101     SPACE eblip-920 48 102 questions question NOUN eblip-920 48 103     SPACE eblip-920 48 104 are be AUX eblip-920 48 105     SPACE eblip-920 48 106 prepared prepare VERB eblip-920 48 107     SPACE eblip-920 48 108 for for ADP eblip-920 48 109     SPACE eblip-920 48 110 each each DET eblip-920 48 111     SPACE eblip-920 48 112 service service NOUN eblip-920 48 113 / / SYM eblip-920 48 114 product product NOUN eblip-920 48 115     SPACE eblip-920 48 116 feature feature NOUN eblip-920 48 117     SPACE eblip-920 48 118 being be AUX eblip-920 48 119     SPACE eblip-920 48 120 scrutinised scrutinise VERB eblip-920 48 121 . . PUNCT eblip-920 48 122     SPACE eblip-920 49 1 in in ADP eblip-920 49 2     SPACE eblip-920 49 3 the the DET eblip-920 49 4     SPACE eblip-920 49 5 customer customer NOUN eblip-920 49 6     SPACE eblip-920 49 7 value value NOUN eblip-920 49 8     SPACE eblip-920 49 9 discovery discovery NOUN eblip-920 49 10     SPACE eblip-920 49 11 model model NOUN eblip-920 49 12 , , PUNCT eblip-920 49 13     SPACE eblip-920 49 14 the the DET eblip-920 49 15     SPACE eblip-920 49 16 customers customer NOUN eblip-920 49 17     SPACE eblip-920 49 18 describe describe VERB eblip-920 49 19     SPACE eblip-920 49 20 their their PRON eblip-920 49 21     SPACE eblip-920 49 22 perceptions perception NOUN eblip-920 49 23     SPACE eblip-920 49 24 of of ADP eblip-920 49 25     SPACE eblip-920 49 26 excellence excellence NOUN eblip-920 49 27 / / SYM eblip-920 49 28 value value NOUN eblip-920 49 29 , , PUNCT eblip-920 49 30     SPACE eblip-920 49 31 and and CCONJ eblip-920 49 32     SPACE eblip-920 49 33 rate rate NOUN eblip-920 49 34     SPACE eblip-920 49 35 these these PRON eblip-920 49 36     SPACE eblip-920 49 37 against against ADP eblip-920 49 38     SPACE eblip-920 49 39 all all DET eblip-920 49 40     SPACE eblip-920 49 41 other other ADJ eblip-920 49 42     SPACE eblip-920 49 43 identified identify VERB eblip-920 49 44     SPACE eblip-920 49 45 value value NOUN eblip-920 49 46     SPACE eblip-920 49 47 ( ( PUNCT eblip-920 49 48 and and CCONJ eblip-920 49 49     SPACE eblip-920 49 50 irritant irritant VERB eblip-920 49 51 ) ) PUNCT eblip-920 49 52     SPACE eblip-920 49 53 factors factor NOUN eblip-920 49 54     SPACE eblip-920 49 55 for for ADP eblip-920 49 56     SPACE eblip-920 49 57 importance importance NOUN eblip-920 49 58     SPACE eblip-920 49 59 and and CCONJ eblip-920 49 60     SPACE eblip-920 49 61 performance performance NOUN eblip-920 49 62 . . PUNCT eblip-920 49 63     SPACE eblip-920 50 1 • • ADP eblip-920 50 2 the the DET eblip-920 50 3     SPACE eblip-920 50 4 kano kano PROPN eblip-920 50 5     SPACE eblip-920 50 6 model model NOUN eblip-920 50 7     SPACE eblip-920 50 8 provides provide VERB eblip-920 50 9     SPACE eblip-920 50 10 customer customer NOUN eblip-920 50 11     SPACE eblip-920 50 12 satisfaction satisfaction NOUN eblip-920 50 13     SPACE eblip-920 50 14 and and CCONJ eblip-920 50 15     SPACE eblip-920 50 16 dissatisfaction dissatisfaction NOUN eblip-920 50 17     SPACE eblip-920 50 18 upon upon SCONJ eblip-920 50 19     SPACE eblip-920 50 20 a a DET eblip-920 50 21     SPACE eblip-920 50 22 complex complex ADJ eblip-920 50 23     SPACE eblip-920 50 24 diagram diagram NOUN eblip-920 50 25     SPACE eblip-920 50 26 supported support VERB eblip-920 50 27     SPACE eblip-920 50 28 by by ADP eblip-920 50 29     SPACE eblip-920 50 30 complex complex ADJ eblip-920 50 31     SPACE eblip-920 50 32 tables table NOUN eblip-920 50 33 . . PUNCT eblip-920 50 34     SPACE eblip-920 51 1 the the DET eblip-920 51 2     SPACE eblip-920 51 3 customer customer NOUN eblip-920 51 4     SPACE eblip-920 51 5 value value NOUN eblip-920 51 6     SPACE eblip-920 51 7 discovery discovery NOUN eblip-920 51 8     SPACE eblip-920 51 9 methodology methodology NOUN eblip-920 51 10     SPACE eblip-920 51 11 produces produce VERB eblip-920 51 12     SPACE eblip-920 51 13 multiple multiple ADJ eblip-920 51 14     SPACE eblip-920 51 15 easy easy ADJ eblip-920 51 16     SPACE eblip-920 51 17 to to PART eblip-920 51 18     SPACE eblip-920 51 19 interpret interpret VERB eblip-920 51 20     SPACE eblip-920 51 21 graphs graph NOUN eblip-920 51 22     SPACE eblip-920 51 23 depicting depict VERB eblip-920 51 24     SPACE eblip-920 51 25 hierarchies hierarchy NOUN eblip-920 51 26     SPACE eblip-920 51 27 of of ADP eblip-920 51 28     SPACE eblip-920 51 29 value value NOUN eblip-920 51 30     SPACE eblip-920 51 31 and and CCONJ eblip-920 51 32     SPACE eblip-920 51 33 irritation irritation NOUN eblip-920 51 34 . . PUNCT eblip-920 51 35     SPACE eblip-920 52 1 • • ADP eblip-920 52 2 a a DET eblip-920 52 3     SPACE eblip-920 52 4 further further ADJ eblip-920 52 5     SPACE eblip-920 52 6 significant significant ADJ eblip-920 52 7     SPACE eblip-920 52 8 difference difference NOUN eblip-920 52 9     SPACE eblip-920 52 10 is be AUX eblip-920 52 11     SPACE eblip-920 52 12 the the DET eblip-920 52 13     SPACE eblip-920 52 14 notion notion NOUN eblip-920 52 15     SPACE eblip-920 52 16 of of ADP eblip-920 52 17     SPACE eblip-920 52 18 service service NOUN eblip-920 52 19 / / SYM eblip-920 52 20 product product NOUN eblip-920 52 21     SPACE eblip-920 52 22 providers provider NOUN eblip-920 52 23     SPACE eblip-920 52 24 actively actively ADV eblip-920 52 25     SPACE eblip-920 52 26 participating participate VERB eblip-920 52 27     SPACE eblip-920 52 28 in in ADP eblip-920 52 29     SPACE eblip-920 52 30 the the DET eblip-920 52 31     SPACE eblip-920 52 32 process process NOUN eblip-920 52 33     SPACE eblip-920 52 34 of of ADP eblip-920 52 35     SPACE eblip-920 52 36 discovery discovery NOUN eblip-920 52 37 . . PUNCT eblip-920 52 38     SPACE eblip-920 53 1 in in ADP eblip-920 53 2     SPACE eblip-920 53 3 the the DET eblip-920 53 4     SPACE eblip-920 53 5 customer customer NOUN eblip-920 53 6     SPACE eblip-920 53 7 value value NOUN eblip-920 53 8     SPACE eblip-920 53 9 discovery discovery NOUN eblip-920 53 10     SPACE eblip-920 53 11 process process NOUN eblip-920 53 12 , , PUNCT eblip-920 53 13     SPACE eblip-920 53 14 service service NOUN eblip-920 53 15 / / SYM eblip-920 53 16 product product NOUN eblip-920 53 17     SPACE eblip-920 53 18 providers provider NOUN eblip-920 53 19     SPACE eblip-920 53 20 vote vote NOUN eblip-920 53 21     SPACE eblip-920 53 22 as as SCONJ eblip-920 53 23     SPACE eblip-920 53 24 they they PRON eblip-920 53 25     SPACE eblip-920 53 26 assume assume VERB eblip-920 53 27     SPACE eblip-920 53 28 the the DET eblip-920 53 29     SPACE eblip-920 53 30 customer customer NOUN eblip-920 53 31     SPACE eblip-920 53 32 will will AUX eblip-920 53 33     SPACE eblip-920 53 34 vote vote VERB eblip-920 53 35 , , PUNCT eblip-920 53 36     SPACE eblip-920 53 37 thus thus ADV eblip-920 53 38     SPACE eblip-920 53 39 providing provide VERB eblip-920 53 40     SPACE eblip-920 53 41 a a DET eblip-920 53 42     SPACE eblip-920 53 43 gap gap NOUN eblip-920 53 44     SPACE eblip-920 53 45 analysis analysis NOUN eblip-920 53 46     SPACE eblip-920 53 47 of of ADP eblip-920 53 48     SPACE eblip-920 53 49 customer customer NOUN eblip-920 53 50     SPACE eblip-920 53 51 and and CCONJ eblip-920 53 52     SPACE eblip-920 53 53 provider provider NOUN eblip-920 53 54     SPACE eblip-920 53 55 perceptions perception NOUN eblip-920 53 56 . . PUNCT eblip-920 53 57     SPACE eblip-920 53 58 while while SCONJ eblip-920 53 59     SPACE eblip-920 53 60 the the DET eblip-920 53 61     SPACE eblip-920 53 62 kano kano NOUN eblip-920 53 63     SPACE eblip-920 53 64 instrument instrument NOUN eblip-920 53 65     SPACE eblip-920 53 66 could could AUX eblip-920 53 67     SPACE eblip-920 53 68 be be AUX eblip-920 53 69     SPACE eblip-920 53 70 provided provide VERB eblip-920 53 71     SPACE eblip-920 53 72 to to ADP eblip-920 53 73     SPACE eblip-920 53 74 the the DET eblip-920 53 75     SPACE eblip-920 53 76 service service NOUN eblip-920 53 77 / / SYM eblip-920 53 78 product product NOUN eblip-920 53 79     SPACE eblip-920 53 80 providers provider NOUN eblip-920 53 81     SPACE eblip-920 53 82 to to PART eblip-920 53 83     SPACE eblip-920 53 84 complete complete VERB eblip-920 53 85     SPACE eblip-920 53 86 as as SCONJ eblip-920 53 87     SPACE eblip-920 53 88 they they PRON eblip-920 53 89     SPACE eblip-920 53 90 expect expect VERB eblip-920 53 91     SPACE eblip-920 53 92 the the DET eblip-920 53 93     SPACE eblip-920 53 94 customer customer NOUN eblip-920 53 95     SPACE eblip-920 53 96 will will AUX eblip-920 53 97     SPACE eblip-920 53 98 complete complete VERB eblip-920 53 99     SPACE eblip-920 53 100 the the DET eblip-920 53 101     SPACE eblip-920 53 102 survey survey NOUN eblip-920 53 103     SPACE eblip-920 53 104 and and CCONJ eblip-920 53 105     SPACE eblip-920 53 106 the the DET eblip-920 53 107     SPACE eblip-920 53 108 two two NUM eblip-920 53 109     SPACE eblip-920 53 110 diagrams diagram NOUN eblip-920 53 111     SPACE eblip-920 53 112 and and CCONJ eblip-920 53 113     SPACE eblip-920 53 114 tables table NOUN eblip-920 53 115     SPACE eblip-920 53 116 compared compare VERB eblip-920 53 117 , , PUNCT eblip-920 53 118     SPACE eblip-920 53 119 it it PRON eblip-920 53 120     SPACE eblip-920 53 121 would would AUX eblip-920 53 122     SPACE eblip-920 53 123 not not PART eblip-920 53 124     SPACE eblip-920 53 125 provide provide VERB eblip-920 53 126     SPACE eblip-920 53 127 the the DET eblip-920 53 128     SPACE eblip-920 53 129 emotional emotional ADJ eblip-920 53 130     SPACE eblip-920 53 131 involvement involvement NOUN eblip-920 53 132     SPACE eblip-920 53 133 of of ADP eblip-920 53 134     SPACE eblip-920 53 135 staff staff NOUN eblip-920 53 136     SPACE eblip-920 53 137 that that SCONJ eblip-920 53 138     SPACE eblip-920 53 139 the the DET eblip-920 53 140     SPACE eblip-920 53 141 customer customer NOUN eblip-920 53 142     SPACE eblip-920 53 143 value value NOUN eblip-920 53 144     SPACE eblip-920 53 145 discovery discovery NOUN eblip-920 53 146     SPACE eblip-920 53 147 process process NOUN eblip-920 53 148     SPACE eblip-920 53 149 engenders engender NOUN eblip-920 53 150 . . PUNCT eblip-920 53 151         SPACE eblip-920 54 1 the the DET eblip-920 54 2     SPACE eblip-920 54 3 customer customer NOUN eblip-920 54 4     SPACE eblip-920 54 5 discovery discovery NOUN eblip-920 54 6     SPACE eblip-920 54 7 workshops workshop NOUN eblip-920 54 8     SPACE eblip-920 54 9 provide provide VERB eblip-920 54 10     SPACE eblip-920 54 11 a a DET eblip-920 54 12     SPACE eblip-920 54 13 wealth wealth NOUN eblip-920 54 14     SPACE eblip-920 54 15 of of ADP eblip-920 54 16     SPACE eblip-920 54 17 information information NOUN eblip-920 54 18 : : PUNCT eblip-920 54 19     SPACE eblip-920 54 20 a a DET eblip-920 54 21     SPACE eblip-920 54 22 prioritised prioritised ADJ eblip-920 54 23     SPACE eblip-920 54 24 list list NOUN eblip-920 54 25     SPACE eblip-920 54 26 of of ADP eblip-920 54 27     SPACE eblip-920 54 28 irritants irritant NOUN eblip-920 54 29 , , PUNCT eblip-920 54 30     SPACE eblip-920 54 31 with with ADP eblip-920 54 32     SPACE eblip-920 54 33 the the DET eblip-920 54 34     SPACE eblip-920 54 35 frequency frequency NOUN eblip-920 54 36     SPACE eblip-920 54 37 of of ADP eblip-920 54 38     SPACE eblip-920 54 39 irritation irritation NOUN eblip-920 54 40     SPACE eblip-920 54 41 and and CCONJ eblip-920 54 42     SPACE eblip-920 54 43 the the DET eblip-920 54 44     SPACE eblip-920 54 45 severity severity NOUN eblip-920 54 46     SPACE eblip-920 54 47 of of ADP eblip-920 54 48     SPACE eblip-920 54 49 the the DET eblip-920 54 50     SPACE eblip-920 54 51 irritation irritation NOUN eblip-920 54 52     SPACE eblip-920 54 53 identified identify VERB eblip-920 54 54 , , PUNCT eblip-920 54 55     SPACE eblip-920 54 56 as as ADV eblip-920 54 57     SPACE eblip-920 54 58 well well ADV eblip-920 54 59     SPACE eblip-920 54 60 as as ADP eblip-920 54 61     SPACE eblip-920 54 62 prioritised prioritise VERB eblip-920 54 63     SPACE eblip-920 54 64 values value NOUN eblip-920 54 65 , , PUNCT eblip-920 54 66     SPACE eblip-920 54 67 with with ADP eblip-920 54 68     SPACE eblip-920 54 69 the the DET eblip-920 54 70     SPACE eblip-920 54 71 importance importance NOUN eblip-920 54 72     SPACE eblip-920 54 73 and and CCONJ eblip-920 54 74     SPACE eblip-920 54 75 perception perception NOUN eblip-920 54 76     SPACE eblip-920 54 77 of of ADP eblip-920 54 78     SPACE eblip-920 54 79 current current ADJ eblip-920 54 80     SPACE eblip-920 54 81 performance performance NOUN eblip-920 54 82     SPACE eblip-920 54 83 against against ADP eblip-920 54 84     SPACE eblip-920 54 85 these these DET eblip-920 54 86     SPACE eblip-920 54 87 value value NOUN eblip-920 54 88     SPACE eblip-920 54 89 factors factor NOUN eblip-920 54 90 . . PUNCT eblip-920 54 91     SPACE eblip-920 55 1 the the DET eblip-920 55 2     SPACE eblip-920 55 3 process process NOUN eblip-920 55 4     SPACE eblip-920 55 5 utilises utilise VERB eblip-920 55 6     SPACE eblip-920 55 7 a a DET eblip-920 55 8     SPACE eblip-920 55 9 mix mix NOUN eblip-920 55 10     SPACE eblip-920 55 11 of of ADP eblip-920 55 12     SPACE eblip-920 55 13 high high ADJ eblip-920 55 14     SPACE eblip-920 55 15 and and CCONJ eblip-920 55 16     SPACE eblip-920 55 17 low low ADJ eblip-920 55 18     SPACE eblip-920 55 19 technology technology NOUN eblip-920 55 20 : : PUNCT eblip-920 55 21     SPACE eblip-920 55 22 individual individual ADJ eblip-920 55 23     SPACE eblip-920 55 24 workbooks workbook NOUN eblip-920 55 25 , , PUNCT eblip-920 55 26     SPACE eblip-920 55 27 sticky sticky ADJ eblip-920 55 28     SPACE eblip-920 55 29 notes note NOUN eblip-920 55 30     SPACE eblip-920 55 31 to to PART eblip-920 55 32     SPACE eblip-920 55 33 capture capture VERB eblip-920 55 34     SPACE eblip-920 55 35 individual individual ADJ eblip-920 55 36     SPACE eblip-920 55 37 priorities priority NOUN eblip-920 55 38 , , PUNCT eblip-920 55 39     SPACE eblip-920 55 40 affinity affinity NOUN eblip-920 55 41     SPACE eblip-920 55 42 diagrams diagram NOUN eblip-920 55 43     SPACE eblip-920 55 44 to to PART eblip-920 55 45     SPACE eblip-920 55 46 develop develop VERB eblip-920 55 47     SPACE eblip-920 55 48 thematic thematic ADJ eblip-920 55 49     SPACE eblip-920 55 50 sets set NOUN eblip-920 55 51     SPACE eblip-920 55 52 of of ADP eblip-920 55 53     SPACE eblip-920 55 54 customer customer NOUN eblip-920 55 55     SPACE eblip-920 55 56 priorities priority NOUN eblip-920 55 57 , , PUNCT eblip-920 55 58     SPACE eblip-920 55 59 wireless wireless NOUN eblip-920 55 60     SPACE eblip-920 55 61 voting voting NOUN eblip-920 55 62     SPACE eblip-920 55 63 technology technology NOUN eblip-920 55 64 , , PUNCT eblip-920 55 65     SPACE eblip-920 55 66 and and CCONJ eblip-920 55 67     SPACE eblip-920 55 68 forced force VERB eblip-920 55 69     SPACE eblip-920 55 70 pairing pair VERB eblip-920 55 71     SPACE eblip-920 55 72 software software NOUN eblip-920 55 73     SPACE eblip-920 55 74 to to PART eblip-920 55 75     SPACE eblip-920 55 76 ascertain ascertain VERB eblip-920 55 77     SPACE eblip-920 55 78 the the DET eblip-920 55 79     SPACE eblip-920 55 80 hierarchy hierarchy NOUN eblip-920 55 81     SPACE eblip-920 55 82 of of ADP eblip-920 55 83     SPACE eblip-920 55 84 values value NOUN eblip-920 55 85     SPACE eblip-920 55 86 and and CCONJ eblip-920 55 87     SPACE eblip-920 55 88 irritants irritant NOUN eblip-920 55 89 . . PUNCT eblip-920 55 90           SPACE eblip-920 56 1 an an DET eblip-920 56 2     SPACE eblip-920 56 3 important important ADJ eblip-920 56 4     SPACE eblip-920 56 5 and and CCONJ eblip-920 56 6     SPACE eblip-920 56 7 unique unique ADJ eblip-920 56 8     SPACE eblip-920 56 9 feature feature NOUN eblip-920 56 10     SPACE eblip-920 56 11 of of ADP eblip-920 56 12     SPACE eblip-920 56 13 the the DET eblip-920 56 14     SPACE eblip-920 56 15 process process NOUN eblip-920 56 16     SPACE eblip-920 56 17 is be AUX eblip-920 56 18     SPACE eblip-920 56 19 that that SCONJ eblip-920 56 20     SPACE eblip-920 56 21 library library NOUN eblip-920 56 22     SPACE eblip-920 56 23 staff staff NOUN eblip-920 56 24     SPACE eblip-920 56 25 members member NOUN eblip-920 56 26     SPACE eblip-920 56 27 observe observe VERB eblip-920 56 28     SPACE eblip-920 56 29 the the DET eblip-920 56 30     SPACE eblip-920 56 31 workshops workshop NOUN eblip-920 56 32     SPACE eblip-920 56 33 in in ADP eblip-920 56 34     SPACE eblip-920 56 35 silence silence NOUN eblip-920 56 36     SPACE eblip-920 56 37 and and CCONJ eblip-920 56 38     SPACE eblip-920 56 39 vote vote NOUN eblip-920 56 40     SPACE eblip-920 56 41 as as SCONJ eblip-920 56 42     SPACE eblip-920 56 43 they they PRON eblip-920 56 44     SPACE eblip-920 56 45 think think VERB eblip-920 56 46     SPACE eblip-920 56 47 the the DET eblip-920 56 48     SPACE eblip-920 56 49 customers customer NOUN eblip-920 56 50     SPACE eblip-920 56 51 will will AUX eblip-920 56 52     SPACE eblip-920 56 53 vote vote VERB eblip-920 56 54     SPACE eblip-920 56 55 during during ADP eblip-920 56 56     SPACE eblip-920 56 57 the the DET eblip-920 56 58     SPACE eblip-920 56 59 different different ADJ eblip-920 56 60     SPACE eblip-920 56 61 stages stage NOUN eblip-920 56 62     SPACE eblip-920 56 63 ( ( PUNCT eblip-920 56 64 priority priority NOUN eblip-920 56 65 / / SYM eblip-920 56 66 importance importance NOUN eblip-920 56 67     SPACE eblip-920 56 68 and and CCONJ eblip-920 56 69     SPACE eblip-920 56 70 performance performance NOUN eblip-920 56 71 ) ) PUNCT eblip-920 56 72     SPACE eblip-920 56 73 of of ADP eblip-920 56 74     SPACE eblip-920 56 75 the the DET eblip-920 56 76     SPACE eblip-920 56 77 workshop workshop NOUN eblip-920 56 78 . . PUNCT eblip-920 56 79     SPACE eblip-920 57 1 this this DET eblip-920 57 2     SPACE eblip-920 57 3 challenges challenge NOUN eblip-920 57 4     SPACE eblip-920 57 5 staff staff NOUN eblip-920 57 6     SPACE eblip-920 57 7 assumptions assumption NOUN eblip-920 57 8     SPACE eblip-920 57 9 and and CCONJ eblip-920 57 10     SPACE eblip-920 57 11 highlights highlight NOUN eblip-920 57 12     SPACE eblip-920 57 13 just just ADV eblip-920 57 14     SPACE eblip-920 57 15 how how SCONJ eblip-920 57 16     SPACE eblip-920 57 17 important important ADJ eblip-920 57 18     SPACE eblip-920 57 19 it it PRON eblip-920 57 20     SPACE eblip-920 57 21 is be AUX eblip-920 57 22     SPACE eblip-920 57 23 to to PART eblip-920 57 24     SPACE eblip-920 57 25 really really ADV eblip-920 57 26     SPACE eblip-920 57 27 ask ask VERB eblip-920 57 28     SPACE eblip-920 57 29 and and CCONJ eblip-920 57 30     SPACE eblip-920 57 31 listen listen VERB eblip-920 57 32     SPACE eblip-920 57 33 to to ADP eblip-920 57 34     SPACE eblip-920 57 35 customers customer NOUN eblip-920 57 36 , , PUNCT eblip-920 57 37     SPACE eblip-920 57 38 as as SCONJ eblip-920 57 39     SPACE eblip-920 57 40 there there PRON eblip-920 57 41     SPACE eblip-920 57 42 are be AUX eblip-920 57 43     SPACE eblip-920 57 44 often often ADV eblip-920 57 45     SPACE eblip-920 57 46 significant significant ADJ eblip-920 57 47     SPACE eblip-920 57 48 gaps gap NOUN eblip-920 57 49     SPACE eblip-920 57 50 in in ADP eblip-920 57 51     SPACE eblip-920 57 52 perceptions perception NOUN eblip-920 57 53 . . PUNCT eblip-920 57 54     SPACE eblip-920 58 1 this this DET eblip-920 58 2     SPACE eblip-920 58 3 personal personal ADJ eblip-920 58 4     SPACE eblip-920 58 5 involvement involvement NOUN eblip-920 58 6     SPACE eblip-920 58 7 in in ADP eblip-920 58 8     SPACE eblip-920 58 9 the the DET eblip-920 58 10     SPACE eblip-920 58 11 process process NOUN eblip-920 58 12     SPACE eblip-920 58 13 and and CCONJ eblip-920 58 14     SPACE eblip-920 58 15 evidence evidence NOUN eblip-920 58 16     SPACE eblip-920 58 17 based base VERB eblip-920 58 18     SPACE eblip-920 58 19 library library NOUN eblip-920 58 20     SPACE eblip-920 58 21 and and CCONJ eblip-920 58 22     SPACE eblip-920 58 23 information information NOUN eblip-920 58 24     SPACE eblip-920 58 25 practice practice NOUN eblip-920 58 26     SPACE eblip-920 58 27 2008 2008 NUM eblip-920 58 28 , , PUNCT eblip-920 58 29     SPACE eblip-920 58 30 3:1 3:1 NUM eblip-920 58 31     SPACE eblip-920 58 32 39 39 NUM eblip-920 58 33 active active ADJ eblip-920 58 34     SPACE eblip-920 58 35 listening listening NOUN eblip-920 58 36     SPACE eblip-920 58 37 to to ADP eblip-920 58 38     SPACE eblip-920 58 39 the the DET eblip-920 58 40     SPACE eblip-920 58 41 customers customer NOUN eblip-920 58 42 ’ ' PUNCT eblip-920 58 43     SPACE eblip-920 58 44 comments comment NOUN eblip-920 58 45     SPACE eblip-920 58 46 helps help VERB eblip-920 58 47     SPACE eblip-920 58 48 staff staff NOUN eblip-920 58 49     SPACE eblip-920 58 50 to to PART eblip-920 58 51     SPACE eblip-920 58 52 understand understand VERB eblip-920 58 53     SPACE eblip-920 58 54 why why SCONJ eblip-920 58 55     SPACE eblip-920 58 56 changes change NOUN eblip-920 58 57     SPACE eblip-920 58 58 are be AUX eblip-920 58 59     SPACE eblip-920 58 60 necessary necessary ADJ eblip-920 58 61     SPACE eblip-920 58 62 if if SCONJ eblip-920 58 63     SPACE eblip-920 58 64 the the DET eblip-920 58 65     SPACE eblip-920 58 66 organisation organisation NOUN eblip-920 58 67     SPACE eblip-920 58 68 is be AUX eblip-920 58 69     SPACE eblip-920 58 70 to to PART eblip-920 58 71     SPACE eblip-920 58 72 deliver deliver VERB eblip-920 58 73     SPACE eblip-920 58 74 the the DET eblip-920 58 75     SPACE eblip-920 58 76 customer customer NOUN eblip-920 58 77     SPACE eblip-920 58 78 values value NOUN eblip-920 58 79     SPACE eblip-920 58 80 and and CCONJ eblip-920 58 81     SPACE eblip-920 58 82 reduce reduce VERB eblip-920 58 83     SPACE eblip-920 58 84 the the DET eblip-920 58 85     SPACE eblip-920 58 86 irritants irritant NOUN eblip-920 58 87 . . PUNCT eblip-920 58 88           SPACE eblip-920 58 89 student student NOUN eblip-920 58 90     SPACE eblip-920 58 91 satisfaction satisfaction NOUN eblip-920 58 92     SPACE eblip-920 58 93 surveys survey NOUN eblip-920 58 94         SPACE eblip-920 58 95 in in ADP eblip-920 58 96     SPACE eblip-920 58 97 2005 2005 NUM eblip-920 58 98     SPACE eblip-920 58 99 and and CCONJ eblip-920 58 100     SPACE eblip-920 58 101 2007 2007 NUM eblip-920 58 102 , , PUNCT eblip-920 58 103     SPACE eblip-920 58 104 ntu ntu PROPN eblip-920 58 105     SPACE eblip-920 58 106 conducted conduct VERB eblip-920 58 107     SPACE eblip-920 58 108 student student NOUN eblip-920 58 109     SPACE eblip-920 58 110 satisfaction satisfaction NOUN eblip-920 58 111     SPACE eblip-920 58 112 surveys survey NOUN eblip-920 58 113 . . PUNCT eblip-920 58 114     SPACE eblip-920 59 1 in in ADP eblip-920 59 2     SPACE eblip-920 59 3 2005 2005 NUM eblip-920 59 4 , , PUNCT eblip-920 59 5     SPACE eblip-920 59 6 3400 3400 NUM eblip-920 59 7     SPACE eblip-920 59 8 students student NOUN eblip-920 59 9     SPACE eblip-920 59 10 completed complete VERB eblip-920 59 11     SPACE eblip-920 59 12 an an DET eblip-920 59 13     SPACE eblip-920 59 14 online online ADJ eblip-920 59 15     SPACE eblip-920 59 16 survey survey NOUN eblip-920 59 17 ; ; PUNCT eblip-920 59 18     SPACE eblip-920 59 19 in in ADP eblip-920 59 20     SPACE eblip-920 59 21 2007 2007 NUM eblip-920 59 22 , , PUNCT eblip-920 59 23     SPACE eblip-920 59 24 more more ADJ eblip-920 59 25     SPACE eblip-920 59 26 than than ADP eblip-920 59 27     SPACE eblip-920 59 28 5500 5500 NUM eblip-920 59 29     SPACE eblip-920 59 30 students student NOUN eblip-920 59 31     SPACE eblip-920 59 32 undertook undertake VERB eblip-920 59 33     SPACE eblip-920 59 34 the the DET eblip-920 59 35     SPACE eblip-920 59 36 survey survey NOUN eblip-920 59 37 . . PUNCT eblip-920 59 38     SPACE eblip-920 60 1 questions question NOUN eblip-920 60 2     SPACE eblip-920 60 3 relating relate VERB eblip-920 60 4     SPACE eblip-920 60 5 to to ADP eblip-920 60 6     SPACE eblip-920 60 7 the the DET eblip-920 60 8     SPACE eblip-920 60 9 services service NOUN eblip-920 60 10     SPACE eblip-920 60 11 of of ADP eblip-920 60 12     SPACE eblip-920 60 13 llr llr NOUN eblip-920 60 14     SPACE eblip-920 60 15 were be AUX eblip-920 60 16     SPACE eblip-920 60 17 included include VERB eblip-920 60 18     SPACE eblip-920 60 19 in in ADP eblip-920 60 20     SPACE eblip-920 60 21 both both DET eblip-920 60 22     SPACE eblip-920 60 23 surveys survey NOUN eblip-920 60 24     SPACE eblip-920 60 25 and and CCONJ eblip-920 60 26     SPACE eblip-920 60 27 the the DET eblip-920 60 28     SPACE eblip-920 60 29 changes change NOUN eblip-920 60 30     SPACE eblip-920 60 31 in in ADP eblip-920 60 32     SPACE eblip-920 60 33 satisfaction satisfaction NOUN eblip-920 60 34     SPACE eblip-920 60 35 level level NOUN eblip-920 60 36     SPACE eblip-920 60 37 are be AUX eblip-920 60 38     SPACE eblip-920 60 39 shown show VERB eblip-920 60 40     SPACE eblip-920 60 41 in in ADP eblip-920 60 42     SPACE eblip-920 60 43 table table NOUN eblip-920 60 44     SPACE eblip-920 60 45 6 6 NUM eblip-920 60 46 . . PUNCT eblip-920 60 47         SPACE eblip-920 60 48 a a DET eblip-920 60 49     SPACE eblip-920 60 50 separate separate ADJ eblip-920 60 51     SPACE eblip-920 60 52 government government NOUN eblip-920 60 53     SPACE eblip-920 60 54 survey survey NOUN eblip-920 60 55     SPACE eblip-920 60 56 administered administer VERB eblip-920 60 57     SPACE eblip-920 60 58 by by ADP eblip-920 60 59     SPACE eblip-920 60 60 the the DET eblip-920 60 61     SPACE eblip-920 60 62 higher high ADJ eblip-920 60 63     SPACE eblip-920 60 64 education education NOUN eblip-920 60 65     SPACE eblip-920 60 66 funding funding NOUN eblip-920 60 67     SPACE eblip-920 60 68 council council NOUN eblip-920 60 69     SPACE eblip-920 60 70 for for ADP eblip-920 60 71     SPACE eblip-920 60 72 england england PROPN eblip-920 60 73     SPACE eblip-920 60 74 ( ( PUNCT eblip-920 60 75 hefce hefce PROPN eblip-920 60 76 ) ) PUNCT eblip-920 60 77     SPACE eblip-920 60 78 was be AUX eblip-920 60 79     SPACE eblip-920 60 80 conducted conduct VERB eblip-920 60 81     SPACE eblip-920 60 82 in in ADP eblip-920 60 83     SPACE eblip-920 60 84 2005 2005 NUM eblip-920 60 85 , , PUNCT eblip-920 60 86     SPACE eblip-920 60 87 2006 2006 NUM eblip-920 60 88     SPACE eblip-920 60 89 and and CCONJ eblip-920 60 90     SPACE eblip-920 60 91 2007 2007 NUM eblip-920 60 92 . . PUNCT eblip-920 60 93     SPACE eblip-920 61 1 these these DET eblip-920 61 2     SPACE eblip-920 61 3 surveys survey NOUN eblip-920 61 4 , , PUNCT eblip-920 61 5     SPACE eblip-920 61 6 completed complete VERB eblip-920 61 7     SPACE eblip-920 61 8 by by ADP eblip-920 61 9     SPACE eblip-920 61 10 graduating graduate VERB eblip-920 61 11     SPACE eblip-920 61 12 students student NOUN eblip-920 61 13 , , PUNCT eblip-920 61 14     SPACE eblip-920 61 15 ascertain ascertain NOUN eblip-920 61 16     SPACE eblip-920 61 17 the the DET eblip-920 61 18     SPACE eblip-920 61 19 level level NOUN eblip-920 61 20     SPACE eblip-920 61 21 of of ADP eblip-920 61 22     SPACE eblip-920 61 23 satisfaction satisfaction NOUN eblip-920 61 24     SPACE eblip-920 61 25 in in ADP eblip-920 61 26     SPACE eblip-920 61 27 a a DET eblip-920 61 28     SPACE eblip-920 61 29 full full ADJ eblip-920 61 30     SPACE eblip-920 61 31 range range NOUN eblip-920 61 32     SPACE eblip-920 61 33 of of ADP eblip-920 61 34     SPACE eblip-920 61 35 university university NOUN eblip-920 61 36     SPACE eblip-920 61 37 services service NOUN eblip-920 61 38 , , PUNCT eblip-920 61 39     SPACE eblip-920 61 40 including include VERB eblip-920 61 41     SPACE eblip-920 61 42 library library NOUN eblip-920 61 43     SPACE eblip-920 61 44 and and CCONJ eblip-920 61 45     SPACE eblip-920 61 46 it it PRON eblip-920 61 47     SPACE eblip-920 61 48 resources resource NOUN eblip-920 61 49 . . PUNCT eblip-920 61 50     SPACE eblip-920 62 1 the the DET eblip-920 62 2     SPACE eblip-920 62 3 survey survey NOUN eblip-920 62 4     SPACE eblip-920 62 5 questions question NOUN eblip-920 62 6     SPACE eblip-920 62 7 on on ADP eblip-920 62 8     SPACE eblip-920 62 9 library‐ library‐ NOUN eblip-920 62 10 related relate VERB eblip-920 62 11     SPACE eblip-920 62 12 services service NOUN eblip-920 62 13     SPACE eblip-920 62 14 were be AUX eblip-920 62 15     SPACE eblip-920 62 16 comparable comparable ADJ eblip-920 62 17     SPACE eblip-920 62 18 in in ADP eblip-920 62 19     SPACE eblip-920 62 20 2006 2006 NUM eblip-920 62 21     SPACE eblip-920 62 22 and and CCONJ eblip-920 62 23     SPACE eblip-920 62 24 2007 2007 NUM eblip-920 62 25     SPACE eblip-920 62 26 providing provide VERB eblip-920 62 27     SPACE eblip-920 62 28 changes change NOUN eblip-920 62 29     SPACE eblip-920 62 30 in in ADP eblip-920 62 31     SPACE eblip-920 62 32 satisfaction satisfaction NOUN eblip-920 62 33     SPACE eblip-920 62 34 level level NOUN eblip-920 62 35     SPACE eblip-920 62 36 for for ADP eblip-920 62 37     SPACE eblip-920 62 38 the the DET eblip-920 62 39     SPACE eblip-920 62 40 graduating graduating NOUN eblip-920 62 41     SPACE eblip-920 62 42 cohorts cohort NOUN eblip-920 62 43 . . PUNCT eblip-920 62 44       SPACE eblip-920 63 1 the the DET eblip-920 63 2     SPACE eblip-920 63 3 results result NOUN eblip-920 63 4     SPACE eblip-920 63 5 are be AUX eblip-920 63 6     SPACE eblip-920 63 7 included include VERB eblip-920 63 8     SPACE eblip-920 63 9 in in ADP eblip-920 63 10     SPACE eblip-920 63 11 table table NOUN eblip-920 63 12     SPACE eblip-920 63 13 7 7 NUM eblip-920 63 14 . . PUNCT eblip-920 63 15             SPACE eblip-920 63 16 results result VERB eblip-920 63 17         SPACE eblip-920 63 18 values value NOUN eblip-920 63 19     SPACE eblip-920 63 20 and and CCONJ eblip-920 63 21     SPACE eblip-920 63 22 irritations irritation VERB eblip-920 63 23         SPACE eblip-920 63 24 the the DET eblip-920 63 25     SPACE eblip-920 63 26 customer customer NOUN eblip-920 63 27     SPACE eblip-920 63 28 value value NOUN eblip-920 63 29     SPACE eblip-920 63 30 discovery discovery NOUN eblip-920 63 31     SPACE eblip-920 63 32 research research NOUN eblip-920 63 33     SPACE eblip-920 63 34 provides provide VERB eblip-920 63 35     SPACE eblip-920 63 36 hierarchies hierarchy NOUN eblip-920 63 37     SPACE eblip-920 63 38 of of ADP eblip-920 63 39     SPACE eblip-920 63 40 values value NOUN eblip-920 63 41     SPACE eblip-920 63 42 and and CCONJ eblip-920 63 43     SPACE eblip-920 63 44 irritations irritation NOUN eblip-920 63 45     SPACE eblip-920 63 46 in in ADP eblip-920 63 47     SPACE eblip-920 63 48 graphical graphical ADJ eblip-920 63 49     SPACE eblip-920 63 50 format format NOUN eblip-920 63 51 . . PUNCT eblip-920 63 52     SPACE eblip-920 64 1 the the DET eblip-920 64 2     SPACE eblip-920 64 3 highest high ADJ eblip-920 64 4     SPACE eblip-920 64 5 value value NOUN eblip-920 64 6     SPACE eblip-920 64 7 or or CCONJ eblip-920 64 8     SPACE eblip-920 64 9 irritation irritation NOUN eblip-920 64 10     SPACE eblip-920 64 11 is be AUX eblip-920 64 12     SPACE eblip-920 64 13 given give VERB eblip-920 64 14     SPACE eblip-920 64 15 a a DET eblip-920 64 16     SPACE eblip-920 64 17 value value NOUN eblip-920 64 18     SPACE eblip-920 64 19 of of ADP eblip-920 64 20     SPACE eblip-920 64 21 100 100 NUM eblip-920 64 22 % % NOUN eblip-920 64 23     SPACE eblip-920 64 24 and and CCONJ eblip-920 64 25     SPACE eblip-920 64 26 the the DET eblip-920 64 27     SPACE eblip-920 64 28 others other NOUN eblip-920 64 29     SPACE eblip-920 64 30 are be AUX eblip-920 64 31     SPACE eblip-920 64 32 expressed express VERB eblip-920 64 33     SPACE eblip-920 64 34 as as ADP eblip-920 64 35     SPACE eblip-920 64 36 a a DET eblip-920 64 37     SPACE eblip-920 64 38 percentage percentage NOUN eblip-920 64 39     SPACE eblip-920 64 40 of of ADP eblip-920 64 41     SPACE eblip-920 64 42 the the DET eblip-920 64 43     SPACE eblip-920 64 44 highest high ADJ eblip-920 64 45     SPACE eblip-920 64 46 ranked rank VERB eblip-920 64 47     SPACE eblip-920 64 48 item item NOUN eblip-920 64 49     SPACE eblip-920 64 50 based base VERB eblip-920 64 51     SPACE eblip-920 64 52 on on ADP eblip-920 64 53     SPACE eblip-920 64 54 the the DET eblip-920 64 55     SPACE eblip-920 64 56 voting voting NOUN eblip-920 64 57     SPACE eblip-920 64 58 results result NOUN eblip-920 64 59     SPACE eblip-920 64 60 using use VERB eblip-920 64 61     SPACE eblip-920 64 62 wireless wireless ADJ eblip-920 64 63     SPACE eblip-920 64 64 keypads keypad NOUN eblip-920 64 65     SPACE eblip-920 64 66 that that SCONJ eblip-920 64 67     SPACE eblip-920 64 68 force force NOUN eblip-920 64 69     SPACE eblip-920 64 70 tradeoffs tradeoff NOUN eblip-920 64 71     SPACE eblip-920 64 72 of of ADP eblip-920 64 73     SPACE eblip-920 64 74 pairs pair NOUN eblip-920 64 75     SPACE eblip-920 64 76 of of ADP eblip-920 64 77     SPACE eblip-920 64 78 values value NOUN eblip-920 64 79     SPACE eblip-920 64 80 and and CCONJ eblip-920 64 81     SPACE eblip-920 64 82 pairs pair NOUN eblip-920 64 83     SPACE eblip-920 64 84 of of ADP eblip-920 64 85     SPACE eblip-920 64 86 irritants irritant NOUN eblip-920 64 87 . . PUNCT eblip-920 64 88     SPACE eblip-920 64 89 sample sample NOUN eblip-920 64 90     SPACE eblip-920 64 91 graphical graphical ADJ eblip-920 64 92     SPACE eblip-920 64 93 representations representation NOUN eblip-920 64 94     SPACE eblip-920 64 95 are be AUX eblip-920 64 96     SPACE eblip-920 64 97 provided provide VERB eblip-920 64 98     SPACE eblip-920 64 99 below below ADV eblip-920 64 100 . . PUNCT eblip-920 64 101         SPACE eblip-920 64 102 overall overall ADJ eblip-920 64 103 hierarchy hierarchy NOUN eblip-920 64 104 of of ADP eblip-920 64 105 value value NOUN eblip-920 64 106 – – PUNCT eblip-920 64 107 comparative comparative ADJ eblip-920 64 108 low low ADJ eblip-920 64 109 relative relative ADJ eblip-920 64 110 importance importance NOUN eblip-920 64 111 high high ADJ eblip-920 64 112 0 0 NUM eblip-920 64 113 % % NOUN eblip-920 64 114 50 50 NUM eblip-920 64 115 % % NOUN eblip-920 64 116 100 100 NUM eblip-920 64 117 % % NOUN eblip-920 64 118 note note NOUN eblip-920 64 119 : : PUNCT eblip-920 64 120 value value NOUN eblip-920 64 121 factors factor NOUN eblip-920 64 122 are be AUX eblip-920 64 123 ranked rank VERB eblip-920 64 124 in in ADP eblip-920 64 125 order order NOUN eblip-920 64 126 of of ADP eblip-920 64 127 importance importance NOUN eblip-920 64 128 for for ADP eblip-920 64 129 all all DET eblip-920 64 130 segments segment NOUN eblip-920 64 131 combined combine VERB eblip-920 64 132 easy easy ADJ eblip-920 64 133 access access NOUN eblip-920 64 134 to to ADP eblip-920 64 135 materials material NOUN eblip-920 64 136 where where SCONJ eblip-920 64 137 & & CCONJ eblip-920 64 138 when when SCONJ eblip-920 64 139 i i PRON eblip-920 64 140 need need VERB eblip-920 64 141 them they PRON eblip-920 64 142 inspiring inspire VERB eblip-920 64 143 environment environment NOUN eblip-920 64 144 which which PRON eblip-920 64 145 supports support VERB eblip-920 64 146 diverse diverse ADJ eblip-920 64 147 needs need NOUN eblip-920 64 148 comprehensive comprehensive ADJ eblip-920 64 149 available available ADJ eblip-920 64 150 relevant relevant ADJ eblip-920 64 151 resources resource NOUN eblip-920 64 152 knowledgeable knowledgeable ADJ eblip-920 64 153 friendly friendly ADJ eblip-920 64 154 accessible accessible ADJ eblip-920 64 155 staff staff NOUN eblip-920 64 156 who who PRON eblip-920 64 157 help help VERB eblip-920 64 158 me i PRON eblip-920 64 159 good good ADJ eblip-920 64 160 quality quality NOUN eblip-920 64 161 cheap cheap ADJ eblip-920 64 162 photocopying photocopying NOUN eblip-920 64 163 & & CCONJ eblip-920 64 164 printing print VERB eblip-920 64 165 avail’ity avail’ity NOUN eblip-920 64 166 of of ADP eblip-920 64 167 reliable reliable ADJ eblip-920 64 168 up up ADP eblip-920 64 169 to to ADP eblip-920 64 170 date date NOUN eblip-920 64 171 technologies technology NOUN eblip-920 64 172 & & CCONJ eblip-920 64 173 facilities facility NOUN eblip-920 64 174 timely timely ADV eblip-920 64 175 targeted target VERB eblip-920 64 176 training training NOUN eblip-920 64 177 proactive proactive ADJ eblip-920 64 178 partnerships partnership NOUN eblip-920 64 179 b b PROPN eblip-920 64 180 / / SYM eblip-920 64 181 w w PROPN eblip-920 64 182 academic academic ADJ eblip-920 64 183 staff staff NOUN eblip-920 64 184 & & CCONJ eblip-920 64 185 library library PROPN eblip-920 64 186 opening opening NOUN eblip-920 64 187 hours hour NOUN eblip-920 64 188 which which PRON eblip-920 64 189 meet meet VERB eblip-920 64 190 user user NOUN eblip-920 64 191 needs need VERB eblip-920 64 192 user user NOUN eblip-920 64 193 friendly friendly ADJ eblip-920 64 194 loans loan NOUN eblip-920 64 195 policies policy NOUN eblip-920 64 196 & & CCONJ eblip-920 64 197 procedures procedure NOUN eblip-920 64 198 managing manage VERB eblip-920 64 199 multi multi ADJ eblip-920 64 200 media medium NOUN eblip-920 64 201 & & CCONJ eblip-920 64 202 curriculum curriculum PROPN eblip-920 64 203 content content PROPN eblip-920 64 204 services service NOUN eblip-920 64 205 clearly clearly ADV eblip-920 64 206 communicated communicate VERB eblip-920 64 207 to to ADP eblip-920 64 208 users user NOUN eblip-920 64 209 academics academic NOUN eblip-920 64 210 students student NOUN eblip-920 64 211         SPACE eblip-920 64 212 figure figure VERB eblip-920 64 213     SPACE eblip-920 64 214 3 3 NUM eblip-920 64 215 . . PUNCT eblip-920 64 216       SPACE eblip-920 64 217 hierarchy hierarchy NOUN eblip-920 64 218     SPACE eblip-920 64 219 of of ADP eblip-920 64 220     SPACE eblip-920 64 221 value value NOUN eblip-920 64 222     SPACE eblip-920 64 223 for for ADP eblip-920 64 224     SPACE eblip-920 64 225 academic academic ADJ eblip-920 64 226     SPACE eblip-920 64 227 staff staff NOUN eblip-920 64 228     SPACE eblip-920 64 229 and and CCONJ eblip-920 64 230     SPACE eblip-920 64 231 students student NOUN eblip-920 64 232             SPACE eblip-920 64 233 evidence evidence NOUN eblip-920 64 234     SPACE eblip-920 64 235 based base VERB eblip-920 64 236     SPACE eblip-920 64 237 library library NOUN eblip-920 64 238     SPACE eblip-920 64 239 and and CCONJ eblip-920 64 240     SPACE eblip-920 64 241 information information NOUN eblip-920 64 242     SPACE eblip-920 64 243 practice practice NOUN eblip-920 64 244     SPACE eblip-920 64 245 2008 2008 NUM eblip-920 64 246 , , PUNCT eblip-920 64 247     SPACE eblip-920 64 248 3:1 3:1 NUM eblip-920 64 249     SPACE eblip-920 64 250 40 40 NUM eblip-920 64 251 low low ADJ eblip-920 64 252 relative relative ADJ eblip-920 64 253 severity severity NOUN eblip-920 64 254 high high ADJ eblip-920 64 255 0 0 NUM eblip-920 64 256 % % NOUN eblip-920 64 257 50 50 NUM eblip-920 64 258 % % NOUN eblip-920 64 259 100 100 NUM eblip-920 64 260 % % NOUN eblip-920 64 261 hierarchy hierarchy NOUN eblip-920 64 262 of of ADP eblip-920 64 263 irritation irritation NOUN eblip-920 64 264 – – PUNCT eblip-920 64 265 comparative comparative ADJ eblip-920 64 266 academics academic NOUN eblip-920 64 267 students student NOUN eblip-920 64 268 note note VERB eblip-920 64 269 : : PUNCT eblip-920 64 270 irritants irritant NOUN eblip-920 64 271 are be AUX eblip-920 64 272 ranked rank VERB eblip-920 64 273 in in ADP eblip-920 64 274 order order NOUN eblip-920 64 275 of of ADP eblip-920 64 276 severity severity NOUN eblip-920 64 277 for for ADP eblip-920 64 278 all all DET eblip-920 64 279 segments segment NOUN eblip-920 64 280 combined combine VERB eblip-920 64 281 inadequacy inadequacy NOUN eblip-920 64 282 of of ADP eblip-920 64 283 collection collection NOUN eblip-920 64 284 & & CCONJ eblip-920 64 285 its its PRON eblip-920 64 286 management management NOUN eblip-920 64 287 noisy noisy ADJ eblip-920 64 288 & & CCONJ eblip-920 64 289 inappropriate inappropriate ADJ eblip-920 64 290 study study NOUN eblip-920 64 291 environment environment NOUN eblip-920 64 292 inadequate inadequate ADJ eblip-920 64 293 expensive expensive ADJ eblip-920 64 294 photocopying photocopying NOUN eblip-920 64 295 / / SYM eblip-920 64 296 printing printing NOUN eblip-920 64 297 restrictive restrictive ADJ eblip-920 64 298 & & CCONJ eblip-920 64 299 difficult difficult ADJ eblip-920 64 300 loans loan NOUN eblip-920 64 301 policies policy NOUN eblip-920 64 302 & & CCONJ eblip-920 64 303 practices practice NOUN eblip-920 64 304 ca can AUX eblip-920 64 305 n't not PART eblip-920 64 306 find find VERB eblip-920 64 307 materials material NOUN eblip-920 64 308 i i PRON eblip-920 64 309 need need VERB eblip-920 64 310 unhelpful unhelpful ADJ eblip-920 64 311 uninterested uninterested ADJ eblip-920 64 312 staff staff NOUN eblip-920 64 313 unreliable unreliable ADJ eblip-920 64 314 & & CCONJ eblip-920 64 315 limited limit VERB eblip-920 64 316 it it PRON eblip-920 64 317 / / SYM eblip-920 64 318 av av X eblip-920 64 319 inadequate inadequate ADJ eblip-920 64 320 academic academic ADJ eblip-920 64 321 liaison liaison NOUN eblip-920 64 322 & & CCONJ eblip-920 64 323 communication communication NOUN eblip-920 64 324 inadequate inadequate ADJ eblip-920 64 325 opening opening NOUN eblip-920 64 326 hours hour NOUN eblip-920 64 327 problems problem NOUN eblip-920 64 328 with with ADP eblip-920 64 329 catalogue catalogue NOUN eblip-920 64 330 queuing queue VERB eblip-920 64 331 for for ADP eblip-920 64 332 service service NOUN eblip-920 64 333 lack lack NOUN eblip-920 64 334 of of ADP eblip-920 64 335 training training NOUN eblip-920 64 336 & & CCONJ eblip-920 64 337 support support NOUN eblip-920 64 338 when when SCONJ eblip-920 64 339 i i PRON eblip-920 64 340 need need VERB eblip-920 64 341 it it PRON eblip-920 64 342 do do AUX eblip-920 64 343 n't not PART eblip-920 64 344 like like VERB eblip-920 64 345 card card NOUN eblip-920 64 346 access access NOUN eblip-920 64 347 policies policy NOUN eblip-920 64 348         SPACE eblip-920 64 349 figure figure NOUN eblip-920 64 350     SPACE eblip-920 64 351 4 4 NUM eblip-920 64 352 . . PUNCT eblip-920 64 353       SPACE eblip-920 64 354 hierarchy hierarchy NOUN eblip-920 64 355     SPACE eblip-920 64 356 of of ADP eblip-920 64 357     SPACE eblip-920 64 358 irritation irritation NOUN eblip-920 64 359     SPACE eblip-920 64 360 for for ADP eblip-920 64 361     SPACE eblip-920 64 362 academic academic ADJ eblip-920 64 363     SPACE eblip-920 64 364 staff staff NOUN eblip-920 64 365     SPACE eblip-920 64 366 and and CCONJ eblip-920 64 367     SPACE eblip-920 64 368 students student NOUN eblip-920 64 369         SPACE eblip-920 64 370 there there PRON eblip-920 64 371     SPACE eblip-920 64 372 is be AUX eblip-920 64 373     SPACE eblip-920 64 374 a a DET eblip-920 64 375     SPACE eblip-920 64 376 direct direct ADJ eblip-920 64 377     SPACE eblip-920 64 378 correlation correlation NOUN eblip-920 64 379     SPACE eblip-920 64 380 between between ADP eblip-920 64 381     SPACE eblip-920 64 382 many many ADJ eblip-920 64 383     SPACE eblip-920 64 384 of of ADP eblip-920 64 385     SPACE eblip-920 64 386 the the DET eblip-920 64 387     SPACE eblip-920 64 388 irritants irritant NOUN eblip-920 64 389     SPACE eblip-920 64 390 and and CCONJ eblip-920 64 391     SPACE eblip-920 64 392 values value NOUN eblip-920 64 393 . . PUNCT eblip-920 64 394       SPACE eblip-920 64 395 therefore therefore ADV eblip-920 64 396 , , PUNCT eblip-920 64 397     SPACE eblip-920 64 398 by by ADP eblip-920 64 399     SPACE eblip-920 64 400 focusing focus VERB eblip-920 64 401     SPACE eblip-920 64 402 on on ADP eblip-920 64 403     SPACE eblip-920 64 404 reducing reduce VERB eblip-920 64 405     SPACE eblip-920 64 406 irritation irritation NOUN eblip-920 64 407 , , PUNCT eblip-920 64 408     SPACE eblip-920 64 409 there there PRON eblip-920 64 410     SPACE eblip-920 64 411 is be AUX eblip-920 64 412     SPACE eblip-920 64 413 a a DET eblip-920 64 414     SPACE eblip-920 64 415 corresponding corresponding ADJ eblip-920 64 416     SPACE eblip-920 64 417 improvement improvement NOUN eblip-920 64 418     SPACE eblip-920 64 419 in in ADP eblip-920 64 420     SPACE eblip-920 64 421 value value NOUN eblip-920 64 422     SPACE eblip-920 64 423 for for ADP eblip-920 64 424     SPACE eblip-920 64 425 the the DET eblip-920 64 426     SPACE eblip-920 64 427 customer customer NOUN eblip-920 64 428 . . PUNCT eblip-920 64 429     SPACE eblip-920 64 430 action action NOUN eblip-920 64 431     SPACE eblip-920 64 432 taken take VERB eblip-920 64 433     SPACE eblip-920 64 434 following follow VERB eblip-920 64 435     SPACE eblip-920 64 436 the the DET eblip-920 64 437     SPACE eblip-920 64 438 customer customer NOUN eblip-920 64 439     SPACE eblip-920 64 440 value value NOUN eblip-920 64 441     SPACE eblip-920 64 442 discovery discovery NOUN eblip-920 64 443     SPACE eblip-920 64 444 process process NOUN eblip-920 64 445         SPACE eblip-920 64 446 the the DET eblip-920 64 447     SPACE eblip-920 64 448 values value NOUN eblip-920 64 449     SPACE eblip-920 64 450 and and CCONJ eblip-920 64 451     SPACE eblip-920 64 452 irritants irritant NOUN eblip-920 64 453     SPACE eblip-920 64 454 obtained obtain VERB eblip-920 64 455     SPACE eblip-920 64 456 via via ADP eblip-920 64 457     SPACE eblip-920 64 458 the the DET eblip-920 64 459     SPACE eblip-920 64 460 cvd cvd PROPN eblip-920 64 461     SPACE eblip-920 64 462 process process NOUN eblip-920 64 463     SPACE eblip-920 64 464 and and CCONJ eblip-920 64 465     SPACE eblip-920 64 466 the the DET eblip-920 64 467     SPACE eblip-920 64 468 corresponding corresponding ADJ eblip-920 64 469     SPACE eblip-920 64 470 action action NOUN eblip-920 64 471     SPACE eblip-920 64 472 taken take VERB eblip-920 64 473     SPACE eblip-920 64 474 are be AUX eblip-920 64 475     SPACE eblip-920 64 476 presented present VERB eblip-920 64 477     SPACE eblip-920 64 478 in in ADP eblip-920 64 479     SPACE eblip-920 64 480 the the DET eblip-920 64 481     SPACE eblip-920 64 482 tables table NOUN eblip-920 64 483     SPACE eblip-920 64 484 below below ADV eblip-920 64 485 . . PUNCT eblip-920 64 486     SPACE eblip-920 65 1 the the DET eblip-920 65 2     SPACE eblip-920 65 3 values value NOUN eblip-920 65 4     SPACE eblip-920 65 5 and and CCONJ eblip-920 65 6     SPACE eblip-920 65 7 irritants irritant NOUN eblip-920 65 8     SPACE eblip-920 65 9 were be AUX eblip-920 65 10     SPACE eblip-920 65 11 actively actively ADV eblip-920 65 12     SPACE eblip-920 65 13 used use VERB eblip-920 65 14     SPACE eblip-920 65 15 to to PART eblip-920 65 16     SPACE eblip-920 65 17 inform inform VERB eblip-920 65 18     SPACE eblip-920 65 19 operational operational ADJ eblip-920 65 20     SPACE eblip-920 65 21 planning planning NOUN eblip-920 65 22 , , PUNCT eblip-920 65 23     SPACE eblip-920 65 24 staff staff NOUN eblip-920 65 25     SPACE eblip-920 65 26 development development NOUN eblip-920 65 27     SPACE eblip-920 65 28 activity activity NOUN eblip-920 65 29     SPACE eblip-920 65 30 and and CCONJ eblip-920 65 31     SPACE eblip-920 65 32 budget budget NOUN eblip-920 65 33     SPACE eblip-920 65 34 setting setting NOUN eblip-920 65 35     SPACE eblip-920 65 36 within within ADP eblip-920 65 37     SPACE eblip-920 65 38 llr llr NOUN eblip-920 65 39 . . PROPN eblip-920 65 40     SPACE eblip-920 65 41 prioritising prioritise VERB eblip-920 65 42     SPACE eblip-920 65 43 activity activity NOUN eblip-920 65 44     SPACE eblip-920 65 45 and and CCONJ eblip-920 65 46     SPACE eblip-920 65 47 expenditure expenditure NOUN eblip-920 65 48     SPACE eblip-920 65 49 in in ADP eblip-920 65 50     SPACE eblip-920 65 51 this this DET eblip-920 65 52     SPACE eblip-920 65 53 way way NOUN eblip-920 65 54     SPACE eblip-920 65 55 made make VERB eblip-920 65 56     SPACE eblip-920 65 57 it it PRON eblip-920 65 58     SPACE eblip-920 65 59 possible possible ADJ eblip-920 65 60     SPACE eblip-920 65 61 to to PART eblip-920 65 62     SPACE eblip-920 65 63 secure secure VERB eblip-920 65 64     SPACE eblip-920 65 65 sufficient sufficient ADJ eblip-920 65 66     SPACE eblip-920 65 67 funding funding NOUN eblip-920 65 68     SPACE eblip-920 65 69 or or CCONJ eblip-920 65 70     SPACE eblip-920 65 71 redirect redirect VERB eblip-920 65 72     SPACE eblip-920 65 73 funding funding NOUN eblip-920 65 74     SPACE eblip-920 65 75 from from ADP eblip-920 65 76     SPACE eblip-920 65 77 non‐value non‐value NOUN eblip-920 65 78     SPACE eblip-920 65 79 adding add VERB eblip-920 65 80     SPACE eblip-920 65 81 services service NOUN eblip-920 65 82     SPACE eblip-920 65 83 to to PART eblip-920 65 84     SPACE eblip-920 65 85 deliver deliver VERB eblip-920 65 86     SPACE eblip-920 65 87 an an DET eblip-920 65 88     SPACE eblip-920 65 89 ambitious ambitious ADJ eblip-920 65 90     SPACE eblip-920 65 91 portfolio portfolio NOUN eblip-920 65 92     SPACE eblip-920 65 93 of of ADP eblip-920 65 94     SPACE eblip-920 65 95 improvements improvement NOUN eblip-920 65 96     SPACE eblip-920 65 97 at at ADP eblip-920 65 98     SPACE eblip-920 65 99 a a DET eblip-920 65 100     SPACE eblip-920 65 101 time time NOUN eblip-920 65 102     SPACE eblip-920 65 103 of of ADP eblip-920 65 104     SPACE eblip-920 65 105 constrained constrain VERB eblip-920 65 106     SPACE eblip-920 65 107 budgets budget NOUN eblip-920 65 108     SPACE eblip-920 65 109 within within ADP eblip-920 65 110     SPACE eblip-920 65 111 the the DET eblip-920 65 112     SPACE eblip-920 65 113 university university NOUN eblip-920 65 114 , , PUNCT eblip-920 65 115     SPACE eblip-920 65 116 safe safe ADJ eblip-920 65 117     SPACE eblip-920 65 118 in in ADP eblip-920 65 119     SPACE eblip-920 65 120 the the DET eblip-920 65 121     SPACE eblip-920 65 122 knowledge knowledge NOUN eblip-920 65 123     SPACE eblip-920 65 124 that that SCONJ eblip-920 65 125     SPACE eblip-920 65 126 the the DET eblip-920 65 127     SPACE eblip-920 65 128 time time NOUN eblip-920 65 129 , , PUNCT eblip-920 65 130     SPACE eblip-920 65 131 effort effort NOUN eblip-920 65 132 , , PUNCT eblip-920 65 133     SPACE eblip-920 65 134 and and CCONJ eblip-920 65 135     SPACE eblip-920 65 136 funding funding NOUN eblip-920 65 137     SPACE eblip-920 65 138 was be AUX eblip-920 65 139     SPACE eblip-920 65 140 being be AUX eblip-920 65 141     SPACE eblip-920 65 142 effectively effectively ADV eblip-920 65 143     SPACE eblip-920 65 144 targeted target VERB eblip-920 65 145 . . PUNCT eblip-920 65 146     SPACE eblip-920 66 1 many many ADJ eblip-920 66 2     SPACE eblip-920 66 3 of of ADP eblip-920 66 4     SPACE eblip-920 66 5 the the DET eblip-920 66 6     SPACE eblip-920 66 7 improvements improvement NOUN eblip-920 66 8     SPACE eblip-920 66 9 were be AUX eblip-920 66 10     SPACE eblip-920 66 11 straightforward straightforward ADJ eblip-920 66 12     SPACE eblip-920 66 13 and and CCONJ eblip-920 66 14     SPACE eblip-920 66 15 directly directly ADV eblip-920 66 16     SPACE eblip-920 66 17 addressed address VERB eblip-920 66 18     SPACE eblip-920 66 19 customer customer NOUN eblip-920 66 20     SPACE eblip-920 66 21 concerns concern NOUN eblip-920 66 22     SPACE eblip-920 66 23 – – PUNCT eblip-920 66 24     SPACE eblip-920 66 25 unreliable unreliable ADJ eblip-920 66 26     SPACE eblip-920 66 27 photocopiers photocopier NOUN eblip-920 66 28     SPACE eblip-920 66 29 replaced replace VERB eblip-920 66 30     SPACE eblip-920 66 31 were be AUX eblip-920 66 32     SPACE eblip-920 66 33 with with ADP eblip-920 66 34     SPACE eblip-920 66 35 new new ADJ eblip-920 66 36     SPACE eblip-920 66 37 equipment equipment NOUN eblip-920 66 38     SPACE eblip-920 66 39 for for ADP eblip-920 66 40     SPACE eblip-920 66 41 example example NOUN eblip-920 66 42 . . PUNCT eblip-920 66 43       SPACE eblip-920 67 1 however however ADV eblip-920 67 2     SPACE eblip-920 67 3 the the DET eblip-920 67 4     SPACE eblip-920 67 5 customer customer NOUN eblip-920 67 6     SPACE eblip-920 67 7 value value NOUN eblip-920 67 8     SPACE eblip-920 67 9 discovery discovery NOUN eblip-920 67 10     SPACE eblip-920 67 11 process process NOUN eblip-920 67 12     SPACE eblip-920 67 13 also also ADV eblip-920 67 14     SPACE eblip-920 67 15 provided provide VERB eblip-920 67 16     SPACE eblip-920 67 17 additional additional ADJ eblip-920 67 18     SPACE eblip-920 67 19 insight insight NOUN eblip-920 67 20     SPACE eblip-920 67 21 into into ADP eblip-920 67 22     SPACE eblip-920 67 23 customer customer NOUN eblip-920 67 24     SPACE eblip-920 67 25 perceptions perception NOUN eblip-920 67 26     SPACE eblip-920 67 27 of of ADP eblip-920 67 28     SPACE eblip-920 67 29 llr llr NOUN eblip-920 67 30     SPACE eblip-920 67 31 and and CCONJ eblip-920 67 32     SPACE eblip-920 67 33 its its PRON eblip-920 67 34     SPACE eblip-920 67 35 services service NOUN eblip-920 67 36     SPACE eblip-920 67 37 as as ADV eblip-920 67 38     SPACE eblip-920 67 39 well well ADV eblip-920 67 40     SPACE eblip-920 67 41 as as ADP eblip-920 67 42     SPACE eblip-920 67 43 encouraging encouraging ADJ eblip-920 67 44     SPACE eblip-920 67 45 and and CCONJ eblip-920 67 46     SPACE eblip-920 67 47 challenging challenge VERB eblip-920 67 48     SPACE eblip-920 67 49 library library NOUN eblip-920 67 50     SPACE eblip-920 67 51 staff staff NOUN eblip-920 67 52     SPACE eblip-920 67 53 to to PART eblip-920 67 54     SPACE eblip-920 67 55 think think VERB eblip-920 67 56     SPACE eblip-920 67 57 more more ADJ eblip-920 67 58     SPACE eblip-920 67 59 creatively creatively ADV eblip-920 67 60     SPACE eblip-920 67 61 about about ADP eblip-920 67 62     SPACE eblip-920 67 63 service service NOUN eblip-920 67 64     SPACE eblip-920 67 65 delivery delivery NOUN eblip-920 67 66 . . PUNCT eblip-920 67 67       SPACE eblip-920 68 1 they they PRON eblip-920 68 2     SPACE eblip-920 68 3 were be AUX eblip-920 68 4     SPACE eblip-920 68 5 also also ADV eblip-920 68 6     SPACE eblip-920 68 7 able able ADJ eblip-920 68 8     SPACE eblip-920 68 9 to to PART eblip-920 68 10     SPACE eblip-920 68 11 use use VERB eblip-920 68 12     SPACE eblip-920 68 13 their their PRON eblip-920 68 14     SPACE eblip-920 68 15 expertise expertise NOUN eblip-920 68 16     SPACE eblip-920 68 17 to to AUX eblip-920 68 18     SPACE eblip-920 68 19 ‘ ' PUNCT eblip-920 68 20 make make VERB eblip-920 68 21     SPACE eblip-920 68 22 the the DET eblip-920 68 23     SPACE eblip-920 68 24 connections connection NOUN eblip-920 68 25 ’ ' PUNCT eblip-920 68 26     SPACE eblip-920 68 27 between between ADP eblip-920 68 28     SPACE eblip-920 68 29 customer customer NOUN eblip-920 68 30     SPACE eblip-920 68 31 responses response NOUN eblip-920 68 32     SPACE eblip-920 68 33 and and CCONJ eblip-920 68 34     SPACE eblip-920 68 35 the the DET eblip-920 68 36     SPACE eblip-920 68 37 subsequent subsequent ADJ eblip-920 68 38     SPACE eblip-920 68 39 development development NOUN eblip-920 68 40     SPACE eblip-920 68 41 of of ADP eblip-920 68 42     SPACE eblip-920 68 43 new new ADJ eblip-920 68 44     SPACE eblip-920 68 45 services service NOUN eblip-920 68 46 : : PUNCT eblip-920 68 47     SPACE eblip-920 68 48 the the DET eblip-920 68 49     SPACE eblip-920 68 50 innovation innovation NOUN eblip-920 68 51     SPACE eblip-920 68 52 in in ADP eblip-920 68 53     SPACE eblip-920 68 54 information information NOUN eblip-920 68 55     SPACE eblip-920 68 56 skills skill NOUN eblip-920 68 57     SPACE eblip-920 68 58 provision provision NOUN eblip-920 68 59     SPACE eblip-920 68 60 is be AUX eblip-920 68 61     SPACE eblip-920 68 62 a a DET eblip-920 68 63     SPACE eblip-920 68 64 good good ADJ eblip-920 68 65     SPACE eblip-920 68 66 example example NOUN eblip-920 68 67     SPACE eblip-920 68 68 of of ADP eblip-920 68 69     SPACE eblip-920 68 70 this this PRON eblip-920 68 71 . . PUNCT eblip-920 68 72     SPACE eblip-920 69 1 the the DET eblip-920 69 2     SPACE eblip-920 69 3 customer customer NOUN eblip-920 69 4     SPACE eblip-920 69 5 value value NOUN eblip-920 69 6     SPACE eblip-920 69 7 discovery discovery NOUN eblip-920 69 8     SPACE eblip-920 69 9 process process NOUN eblip-920 69 10     SPACE eblip-920 69 11 was be AUX eblip-920 69 12     SPACE eblip-920 69 13 a a DET eblip-920 69 14     SPACE eblip-920 69 15 public public ADJ eblip-920 69 16     SPACE eblip-920 69 17 statement statement NOUN eblip-920 69 18     SPACE eblip-920 69 19 to to ADP eblip-920 69 20     SPACE eblip-920 69 21 customers customer NOUN eblip-920 69 22     SPACE eblip-920 69 23 that that PRON eblip-920 69 24     SPACE eblip-920 69 25 llr llr VERB eblip-920 69 26     SPACE eblip-920 69 27 was be AUX eblip-920 69 28     SPACE eblip-920 69 29 committed commit VERB eblip-920 69 30     SPACE eblip-920 69 31 to to ADP eblip-920 69 32     SPACE eblip-920 69 33 improving improve VERB eblip-920 69 34     SPACE eblip-920 69 35 services service NOUN eblip-920 69 36 , , PUNCT eblip-920 69 37     SPACE eblip-920 69 38 therefore therefore ADV eblip-920 69 39 , , PUNCT eblip-920 69 40     SPACE eblip-920 69 41 it it PRON eblip-920 69 42     SPACE eblip-920 69 43 was be AUX eblip-920 69 44     SPACE eblip-920 69 45 important important ADJ eblip-920 69 46     SPACE eblip-920 69 47 that that PRON eblip-920 69 48     SPACE eblip-920 69 49 feedback feedback NOUN eblip-920 69 50     SPACE eblip-920 69 51 was be AUX eblip-920 69 52     SPACE eblip-920 69 53 provided provide VERB eblip-920 69 54     SPACE eblip-920 69 55 about about ADP eblip-920 69 56     SPACE eblip-920 69 57 how how SCONJ eblip-920 69 58     SPACE eblip-920 69 59 it it PRON eblip-920 69 60     SPACE eblip-920 69 61 had have AUX eblip-920 69 62     SPACE eblip-920 69 63 responded respond VERB eblip-920 69 64 . . PUNCT eblip-920 69 65     SPACE eblip-920 70 1 hence hence ADV eblip-920 70 2 , , PUNCT eblip-920 70 3     SPACE eblip-920 70 4 besides besides SCONJ eblip-920 70 5     SPACE eblip-920 70 6 the the DET eblip-920 70 7     SPACE eblip-920 70 8 usual usual ADJ eblip-920 70 9     SPACE eblip-920 70 10 promotion promotion NOUN eblip-920 70 11     SPACE eblip-920 70 12 of of ADP eblip-920 70 13     SPACE eblip-920 70 14 individual individual ADJ eblip-920 70 15     SPACE eblip-920 70 16 service service NOUN eblip-920 70 17     SPACE eblip-920 70 18 developments development NOUN eblip-920 70 19 , , PUNCT eblip-920 70 20     SPACE eblip-920 70 21 a a DET eblip-920 70 22     SPACE eblip-920 70 23 poster poster NOUN eblip-920 70 24     SPACE eblip-920 70 25 campaign campaign NOUN eblip-920 70 26 , , PUNCT eblip-920 70 27     SPACE eblip-920 70 28 using use VERB eblip-920 70 29     SPACE eblip-920 70 30 a a PRON eblip-920 70 31     SPACE eblip-920 70 32 ‘ ' PUNCT eblip-920 70 33 you you PRON eblip-920 70 34     SPACE eblip-920 70 35 asked ask VERB eblip-920 70 36     SPACE eblip-920 70 37 for for ADP eblip-920 70 38     SPACE eblip-920 70 39 … … PUNCT eblip-920 70 40 ’ ' PUNCT eblip-920 70 41     SPACE eblip-920 70 42 and and CCONJ eblip-920 70 43     SPACE eblip-920 70 44 ‘ ' PUNCT eblip-920 70 45 we we PRON eblip-920 70 46     SPACE eblip-920 70 47 responded respond VERB eblip-920 70 48     SPACE eblip-920 70 49 by by ADP eblip-920 70 50     SPACE eblip-920 70 51 … … PUNCT eblip-920 70 52 ’ ' PUNCT eblip-920 70 53     SPACE eblip-920 70 54 approach approach NOUN eblip-920 70 55     SPACE eblip-920 70 56 was be AUX eblip-920 70 57     SPACE eblip-920 70 58 used use VERB eblip-920 70 59     SPACE eblip-920 70 60 to to PART eblip-920 70 61     SPACE eblip-920 70 62 demonstrate demonstrate VERB eblip-920 70 63     SPACE eblip-920 70 64 llr llr NOUN eblip-920 70 65     SPACE eblip-920 70 66 had have AUX eblip-920 70 67     SPACE eblip-920 70 68 listened listen VERB eblip-920 70 69     SPACE eblip-920 70 70 and and CCONJ eblip-920 70 71     SPACE eblip-920 70 72 acted act VERB eblip-920 70 73     SPACE eblip-920 70 74 in in ADP eblip-920 70 75     SPACE eblip-920 70 76 a a DET eblip-920 70 77     SPACE eblip-920 70 78 timely timely ADJ eblip-920 70 79     SPACE eblip-920 70 80 manner manner NOUN eblip-920 70 81 . . PUNCT eblip-920 70 82     SPACE eblip-920 70 83 evidence evidence NOUN eblip-920 70 84     SPACE eblip-920 70 85 based base VERB eblip-920 70 86     SPACE eblip-920 70 87 library library NOUN eblip-920 70 88     SPACE eblip-920 70 89 and and CCONJ eblip-920 70 90     SPACE eblip-920 70 91 information information NOUN eblip-920 70 92     SPACE eblip-920 70 93 practice practice NOUN eblip-920 70 94     SPACE eblip-920 70 95 2008 2008 NUM eblip-920 70 96 , , PUNCT eblip-920 70 97     SPACE eblip-920 70 98 3:1 3:1 NUM eblip-920 70 99     SPACE eblip-920 70 100 41 41 NUM eblip-920 70 101     SPACE eblip-920 70 102 library library NOUN eblip-920 70 103     SPACE eblip-920 70 104 collections collection NOUN eblip-920 70 105     SPACE eblip-920 70 106 consolidated consolidate VERB eblip-920 70 107     SPACE eblip-920 70 108 values value NOUN eblip-920 70 109     SPACE eblip-920 70 110 and and CCONJ eblip-920 70 111     SPACE eblip-920 70 112 irritants irritant VERB eblip-920 70 113     SPACE eblip-920 70 114 action action NOUN eblip-920 70 115     SPACE eblip-920 70 116 related relate VERB eblip-920 70 117     SPACE eblip-920 70 118 values value NOUN eblip-920 70 119     SPACE eblip-920 70 120 • • ADV eblip-920 70 121 easy easy ADJ eblip-920 70 122     SPACE eblip-920 70 123 access access NOUN eblip-920 70 124     SPACE eblip-920 70 125 to to ADP eblip-920 70 126     SPACE eblip-920 70 127 materials material NOUN eblip-920 70 128     SPACE eblip-920 70 129 where where SCONJ eblip-920 70 130     SPACE eblip-920 70 131 and and CCONJ eblip-920 70 132     SPACE eblip-920 70 133 when when SCONJ eblip-920 70 134     SPACE eblip-920 70 135 i i PRON eblip-920 70 136     SPACE eblip-920 70 137 need need VERB eblip-920 70 138     SPACE eblip-920 70 139 them they PRON eblip-920 70 140     SPACE eblip-920 70 141 • • NOUN eblip-920 70 142 comprehensive comprehensive ADJ eblip-920 70 143 , , PUNCT eblip-920 70 144     SPACE eblip-920 70 145 available available ADJ eblip-920 70 146 , , PUNCT eblip-920 70 147     SPACE eblip-920 70 148 relevant relevant ADJ eblip-920 70 149     SPACE eblip-920 70 150 resources resource NOUN eblip-920 70 151         SPACE eblip-920 70 152 related relate VERB eblip-920 70 153     SPACE eblip-920 70 154 irritants irritant NOUN eblip-920 70 155     SPACE eblip-920 70 156 • • NOUN eblip-920 70 157 inadequacy inadequacy NOUN eblip-920 70 158     SPACE eblip-920 70 159 of of ADP eblip-920 70 160     SPACE eblip-920 70 161 the the DET eblip-920 70 162     SPACE eblip-920 70 163 collection collection NOUN eblip-920 70 164     SPACE eblip-920 70 165 and and CCONJ eblip-920 70 166     SPACE eblip-920 70 167 its its PRON eblip-920 70 168     SPACE eblip-920 70 169 management management NOUN eblip-920 70 170     SPACE eblip-920 70 171 • • NOUN eblip-920 70 172 can can AUX eblip-920 70 173 not not PART eblip-920 70 174     SPACE eblip-920 70 175 find find VERB eblip-920 70 176     SPACE eblip-920 70 177 materials material NOUN eblip-920 70 178     SPACE eblip-920 70 179 i i PRON eblip-920 70 180     SPACE eblip-920 70 181 need need VERB eblip-920 70 182     SPACE eblip-920 70 183 • • NOUN eblip-920 70 184 problems problem NOUN eblip-920 70 185     SPACE eblip-920 70 186 with with ADP eblip-920 70 187     SPACE eblip-920 70 188 the the DET eblip-920 70 189     SPACE eblip-920 70 190 catalogue catalogue NOUN eblip-920 70 191         SPACE eblip-920 70 192 • • NOUN eblip-920 70 193 developed develop VERB eblip-920 70 194     SPACE eblip-920 70 195 a a DET eblip-920 70 196     SPACE eblip-920 70 197 library library NOUN eblip-920 70 198     SPACE eblip-920 70 199 information information NOUN eblip-920 70 200     SPACE eblip-920 70 201 resources resource NOUN eblip-920 70 202     SPACE eblip-920 70 203 policy policy NOUN eblip-920 70 204     SPACE eblip-920 70 205 to to PART eblip-920 70 206     SPACE eblip-920 70 207 guide guide VERB eblip-920 70 208     SPACE eblip-920 70 209 future future ADJ eblip-920 70 210     SPACE eblip-920 70 211 collection collection NOUN eblip-920 70 212     SPACE eblip-920 70 213 development development NOUN eblip-920 70 214     SPACE eblip-920 70 215 and and CCONJ eblip-920 70 216     SPACE eblip-920 70 217 collection collection NOUN eblip-920 70 218     SPACE eblip-920 70 219 management management NOUN eblip-920 70 220     SPACE eblip-920 70 221 ( ( PUNCT eblip-920 70 222 approved approve VERB eblip-920 70 223     SPACE eblip-920 70 224 by by ADP eblip-920 70 225     SPACE eblip-920 70 226 academic academic ADJ eblip-920 70 227     SPACE eblip-920 70 228 board board NOUN eblip-920 70 229     SPACE eblip-920 70 230 after after ADP eblip-920 70 231     SPACE eblip-920 70 232 wide wide ADJ eblip-920 70 233     SPACE eblip-920 70 234 consultation consultation NOUN eblip-920 70 235 ) ) PUNCT eblip-920 70 236     SPACE eblip-920 70 237 • • NOUN eblip-920 70 238 digitised digitise VERB eblip-920 70 239     SPACE eblip-920 70 240 short short ADJ eblip-920 70 241     SPACE eblip-920 70 242 loan loan NOUN eblip-920 70 243     SPACE eblip-920 70 244 items item NOUN eblip-920 70 245 , , PUNCT eblip-920 70 246     SPACE eblip-920 70 247 where where SCONJ eblip-920 70 248     SPACE eblip-920 70 249 possible possible ADJ eblip-920 70 250 , , PUNCT eblip-920 70 251     SPACE eblip-920 70 252 to to PART eblip-920 70 253     SPACE eblip-920 70 254 maximize maximize VERB eblip-920 70 255     SPACE eblip-920 70 256 access access NOUN eblip-920 70 257     SPACE eblip-920 70 258 to to ADP eblip-920 70 259     SPACE eblip-920 70 260 these these DET eblip-920 70 261     SPACE eblip-920 70 262 in‐ in‐ SCONJ eblip-920 70 263 demand demand NOUN eblip-920 70 264     SPACE eblip-920 70 265 resources resource NOUN eblip-920 70 266     SPACE eblip-920 70 267 • • NOUN eblip-920 70 268 purchased purchase VERB eblip-920 70 269     SPACE eblip-920 70 270 additional additional ADJ eblip-920 70 271     SPACE eblip-920 70 272 copies copy NOUN eblip-920 70 273     SPACE eblip-920 70 274 of of ADP eblip-920 70 275     SPACE eblip-920 70 276 core core NOUN eblip-920 70 277     SPACE eblip-920 70 278 reading reading NOUN eblip-920 70 279     SPACE eblip-920 70 280 list list NOUN eblip-920 70 281     SPACE eblip-920 70 282 resources resource NOUN eblip-920 70 283     SPACE eblip-920 70 284 • • NOUN eblip-920 70 285 established establish VERB eblip-920 70 286     SPACE eblip-920 70 287 projects project NOUN eblip-920 70 288     SPACE eblip-920 70 289 to to PART eblip-920 70 290     SPACE eblip-920 70 291 improve improve VERB eblip-920 70 292     SPACE eblip-920 70 293 reading reading NOUN eblip-920 70 294     SPACE eblip-920 70 295 list list NOUN eblip-920 70 296     SPACE eblip-920 70 297 management management NOUN eblip-920 70 298     SPACE eblip-920 70 299 • • NOUN eblip-920 70 300 secured secure VERB eblip-920 70 301     SPACE eblip-920 70 302 additional additional ADJ eblip-920 70 303     SPACE eblip-920 70 304 funding funding NOUN eblip-920 70 305     SPACE eblip-920 70 306 for for ADP eblip-920 70 307     SPACE eblip-920 70 308 books book NOUN eblip-920 70 309     SPACE eblip-920 70 310 and and CCONJ eblip-920 70 311     SPACE eblip-920 70 312 journals journal NOUN eblip-920 70 313     SPACE eblip-920 70 314 • • NOUN eblip-920 70 315 licensed licensed ADJ eblip-920 70 316     SPACE eblip-920 70 317 additional additional ADJ eblip-920 70 318     SPACE eblip-920 70 319 ejournals ejournal NOUN eblip-920 70 320     SPACE eblip-920 70 321 so so ADV eblip-920 70 322     SPACE eblip-920 70 323 as as SCONJ eblip-920 70 324     SPACE eblip-920 70 325 to to PART eblip-920 70 326     SPACE eblip-920 70 327 enable enable VERB eblip-920 70 328     SPACE eblip-920 70 329 24 24 NUM eblip-920 70 330     SPACE eblip-920 70 331 x x NOUN eblip-920 70 332     SPACE eblip-920 70 333 7 7 NUM eblip-920 70 334     SPACE eblip-920 70 335 access access NOUN eblip-920 70 336     SPACE eblip-920 70 337 • • NOUN eblip-920 70 338 licensed license VERB eblip-920 70 339     SPACE eblip-920 70 340 more more ADJ eblip-920 70 341     SPACE eblip-920 70 342 ebooks ebook NOUN eblip-920 70 343     SPACE eblip-920 70 344 ( ( PUNCT eblip-920 70 345 e.g. e.g. ADV eblip-920 70 346     SPACE eblip-920 70 347 from from ADP eblip-920 70 348     SPACE eblip-920 70 349 200 200 NUM eblip-920 70 350     SPACE eblip-920 70 351 titles title NOUN eblip-920 70 352     SPACE eblip-920 70 353 to to ADP eblip-920 70 354     SPACE eblip-920 70 355 34,000 34,000 NUM eblip-920 70 356 ) ) PUNCT eblip-920 70 357     SPACE eblip-920 70 358 • • NOUN eblip-920 70 359 reclassified reclassify VERB eblip-920 70 360     SPACE eblip-920 70 361 the the DET eblip-920 70 362     SPACE eblip-920 70 363 entire entire ADJ eblip-920 70 364     SPACE eblip-920 70 365 library library NOUN eblip-920 70 366     SPACE eblip-920 70 367 collection collection NOUN eblip-920 70 368     SPACE eblip-920 70 369 to to ADP eblip-920 70 370     SPACE eblip-920 70 371 one one NUM eblip-920 70 372     SPACE eblip-920 70 373 scheme scheme NOUN eblip-920 70 374     SPACE eblip-920 70 375 ( ( PUNCT eblip-920 70 376 from from ADP eblip-920 70 377     SPACE eblip-920 70 378 six six NUM eblip-920 70 379 ) ) PUNCT eblip-920 70 380     SPACE eblip-920 70 381 • • NOUN eblip-920 70 382 installed instal VERB eblip-920 70 383     SPACE eblip-920 70 384 a a DET eblip-920 70 385     SPACE eblip-920 70 386 new new ADJ eblip-920 70 387     SPACE eblip-920 70 388 library library NOUN eblip-920 70 389     SPACE eblip-920 70 390 management management NOUN eblip-920 70 391     SPACE eblip-920 70 392 system system NOUN eblip-920 70 393     SPACE eblip-920 70 394 to to PART eblip-920 70 395     SPACE eblip-920 70 396 provide provide VERB eblip-920 70 397     SPACE eblip-920 70 398 a a DET eblip-920 70 399     SPACE eblip-920 70 400 much much ADJ eblip-920 70 401     SPACE eblip-920 70 402 more more ADJ eblip-920 70 403     SPACE eblip-920 70 404 user‐ user‐ ADJ eblip-920 70 405 friendly friendly ADJ eblip-920 70 406     SPACE eblip-920 70 407 user user NOUN eblip-920 70 408     SPACE eblip-920 70 409 interface interface NOUN eblip-920 70 410     SPACE eblip-920 70 411 to to ADP eblip-920 70 412     SPACE eblip-920 70 413 the the DET eblip-920 70 414     SPACE eblip-920 70 415 catalogue catalogue NOUN eblip-920 70 416     SPACE eblip-920 70 417 • • NOUN eblip-920 70 418 enhanced enhance VERB eblip-920 70 419     SPACE eblip-920 70 420 the the DET eblip-920 70 421     SPACE eblip-920 70 422 federated federated ADJ eblip-920 70 423     SPACE eblip-920 70 424 search search NOUN eblip-920 70 425     SPACE eblip-920 70 426 service service NOUN eblip-920 70 427     SPACE eblip-920 70 428 to to PART eblip-920 70 429     SPACE eblip-920 70 430 enable enable VERB eblip-920 70 431     SPACE eblip-920 70 432 easy easy ADJ eblip-920 70 433     SPACE eblip-920 70 434 access access NOUN eblip-920 70 435     SPACE eblip-920 70 436 to to ADP eblip-920 70 437     SPACE eblip-920 70 438 digital digital ADJ eblip-920 70 439     SPACE eblip-920 70 440 databases database NOUN eblip-920 70 441     SPACE eblip-920 70 442 and and CCONJ eblip-920 70 443     SPACE eblip-920 70 444 ejournals ejournal NOUN eblip-920 70 445     SPACE eblip-920 70 446 • • NUM eblip-920 70 447 redesigned redesign VERB eblip-920 70 448     SPACE eblip-920 70 449 the the DET eblip-920 70 450     SPACE eblip-920 70 451 llr llr NOUN eblip-920 70 452     SPACE eblip-920 70 453 web web NOUN eblip-920 70 454     SPACE eblip-920 70 455 site site NOUN eblip-920 70 456     SPACE eblip-920 70 457 to to PART eblip-920 70 458     SPACE eblip-920 70 459 make make VERB eblip-920 70 460     SPACE eblip-920 70 461 it it PRON eblip-920 70 462     SPACE eblip-920 70 463 more more ADV eblip-920 70 464     SPACE eblip-920 70 465 accessible accessible ADJ eblip-920 70 466     SPACE eblip-920 70 467 ( ( PUNCT eblip-920 70 468 disabled disabled ADJ eblip-920 70 469     SPACE eblip-920 70 470 users user NOUN eblip-920 70 471 ) ) PUNCT eblip-920 70 472     SPACE eblip-920 70 473 and and CCONJ eblip-920 70 474     SPACE eblip-920 70 475 with with ADP eblip-920 70 476     SPACE eblip-920 70 477 richer rich ADJ eblip-920 70 478     SPACE eblip-920 70 479 in in ADP eblip-920 70 480     SPACE eblip-920 70 481 content content NOUN eblip-920 70 482     SPACE eblip-920 70 483 • • NOUN eblip-920 70 484 implementing implement VERB eblip-920 70 485     SPACE eblip-920 70 486 an an DET eblip-920 70 487     SPACE eblip-920 70 488 institutional institutional ADJ eblip-920 70 489     SPACE eblip-920 70 490 repository repository NOUN eblip-920 70 491     SPACE eblip-920 70 492 to to ADP eblip-920 70 493     SPACE eblip-920 70 494 archive archive NOUN eblip-920 70 495     SPACE eblip-920 70 496 research research NOUN eblip-920 70 497     SPACE eblip-920 70 498 and and CCONJ eblip-920 70 499     SPACE eblip-920 70 500 scholarly scholarly ADJ eblip-920 70 501     SPACE eblip-920 70 502 publications publication NOUN eblip-920 70 503     SPACE eblip-920 70 504 and and CCONJ eblip-920 70 505     SPACE eblip-920 70 506 to to PART eblip-920 70 507     SPACE eblip-920 70 508 make make VERB eblip-920 70 509     SPACE eblip-920 70 510 these these DET eblip-920 70 511     SPACE eblip-920 70 512 publicly publicly ADV eblip-920 70 513     SPACE eblip-920 70 514 discoverable discoverable ADJ eblip-920 70 515     SPACE eblip-920 70 516 • • NOUN eblip-920 70 517 postal postal ADJ eblip-920 70 518     SPACE eblip-920 70 519 loans loan NOUN eblip-920 70 520     SPACE eblip-920 70 521 services service NOUN eblip-920 70 522     SPACE eblip-920 70 523 available available ADJ eblip-920 70 524     SPACE eblip-920 70 525 for for ADP eblip-920 70 526     SPACE eblip-920 70 527 students student NOUN eblip-920 70 528     SPACE eblip-920 70 529 not not PART eblip-920 70 530     SPACE eblip-920 70 531 regularly regularly ADV eblip-920 70 532     SPACE eblip-920 70 533 on on ADP eblip-920 70 534     SPACE eblip-920 70 535 campus campus NOUN eblip-920 70 536     SPACE eblip-920 70 537 • • NOUN eblip-920 70 538 implementation implementation NOUN eblip-920 70 539     SPACE eblip-920 70 540 of of ADP eblip-920 70 541     SPACE eblip-920 70 542 secure secure ADJ eblip-920 70 543     SPACE eblip-920 70 544 electronic electronic ADJ eblip-920 70 545     SPACE eblip-920 70 546 delivery delivery NOUN eblip-920 70 547     SPACE eblip-920 70 548 and and CCONJ eblip-920 70 549     SPACE eblip-920 70 550 online online ADJ eblip-920 70 551     SPACE eblip-920 70 552 requests request NOUN eblip-920 70 553     SPACE eblip-920 70 554 for for ADP eblip-920 70 555     SPACE eblip-920 70 556 inter‐ inter‐ NOUN eblip-920 70 557 library library NOUN eblip-920 70 558     SPACE eblip-920 70 559 loans loan NOUN eblip-920 70 560     SPACE eblip-920 70 561 table table NOUN eblip-920 70 562     SPACE eblip-920 70 563 2 2 NUM eblip-920 70 564 : : PUNCT eblip-920 70 565     SPACE eblip-920 70 566 correlation correlation NOUN eblip-920 70 567     SPACE eblip-920 70 568 of of ADP eblip-920 70 569     SPACE eblip-920 70 570 values value NOUN eblip-920 70 571 , , PUNCT eblip-920 70 572     SPACE eblip-920 70 573 irritations irritation NOUN eblip-920 70 574     SPACE eblip-920 70 575 and and CCONJ eblip-920 70 576     SPACE eblip-920 70 577 actions action NOUN eblip-920 70 578     SPACE eblip-920 70 579 – – PUNCT eblip-920 70 580     SPACE eblip-920 70 581 library library NOUN eblip-920 70 582     SPACE eblip-920 70 583 collections collection NOUN eblip-920 70 584         SPACE eblip-920 70 585 evidence evidence NOUN eblip-920 70 586     SPACE eblip-920 70 587 based base VERB eblip-920 70 588     SPACE eblip-920 70 589 library library NOUN eblip-920 70 590     SPACE eblip-920 70 591 and and CCONJ eblip-920 70 592     SPACE eblip-920 70 593 information information NOUN eblip-920 70 594     SPACE eblip-920 70 595 practice practice NOUN eblip-920 70 596     SPACE eblip-920 70 597 2008 2008 NUM eblip-920 70 598 , , PUNCT eblip-920 70 599     SPACE eblip-920 70 600 3:1 3:1 NUM eblip-920 70 601     SPACE eblip-920 70 602 42 42 NUM eblip-920 70 603 library library NOUN eblip-920 70 604     SPACE eblip-920 70 605 collections collection NOUN eblip-920 70 606         SPACE eblip-920 70 607 it it PRON eblip-920 70 608     SPACE eblip-920 70 609 was be AUX eblip-920 70 610     SPACE eblip-920 70 611 no no DET eblip-920 70 612     SPACE eblip-920 70 613 surprise surprise NOUN eblip-920 70 614     SPACE eblip-920 70 615 that that SCONJ eblip-920 70 616     SPACE eblip-920 70 617 ‘ ' PUNCT eblip-920 70 618 easy easy ADJ eblip-920 70 619     SPACE eblip-920 70 620 access access NOUN eblip-920 70 621     SPACE eblip-920 70 622 to to ADP eblip-920 70 623     SPACE eblip-920 70 624 comprehensive comprehensive ADJ eblip-920 70 625 , , PUNCT eblip-920 70 626     SPACE eblip-920 70 627 relevant relevant ADJ eblip-920 70 628     SPACE eblip-920 70 629 resources resource NOUN eblip-920 70 630     SPACE eblip-920 70 631 which which PRON eblip-920 70 632     SPACE eblip-920 70 633 were be AUX eblip-920 70 634     SPACE eblip-920 70 635 available available ADJ eblip-920 70 636     SPACE eblip-920 70 637 when when SCONJ eblip-920 70 638     SPACE eblip-920 70 639 needed need VERB eblip-920 70 640 ’ ' PUNCT eblip-920 70 641     SPACE eblip-920 70 642 would would AUX eblip-920 70 643     SPACE eblip-920 70 644 be be AUX eblip-920 70 645     SPACE eblip-920 70 646 highly highly ADV eblip-920 70 647     SPACE eblip-920 70 648 valued value VERB eblip-920 70 649 . . PUNCT eblip-920 70 650     SPACE eblip-920 71 1 however however ADV eblip-920 71 2 , , PUNCT eblip-920 71 3     SPACE eblip-920 71 4 the the DET eblip-920 71 5     SPACE eblip-920 71 6 significance significance NOUN eblip-920 71 7     SPACE eblip-920 71 8 placed place VERB eblip-920 71 9     SPACE eblip-920 71 10 on on ADP eblip-920 71 11     SPACE eblip-920 71 12 this this DET eblip-920 71 13     SPACE eblip-920 71 14 relative relative NOUN eblip-920 71 15     SPACE eblip-920 71 16 to to ADP eblip-920 71 17     SPACE eblip-920 71 18 all all DET eblip-920 71 19     SPACE eblip-920 71 20 other other ADJ eblip-920 71 21     SPACE eblip-920 71 22 areas area NOUN eblip-920 71 23     SPACE eblip-920 71 24 of of ADP eblip-920 71 25     SPACE eblip-920 71 26 service service NOUN eblip-920 71 27     SPACE eblip-920 71 28 delivery delivery NOUN eblip-920 71 29     SPACE eblip-920 71 30 demonstrated demonstrate VERB eblip-920 71 31     SPACE eblip-920 71 32 to to ADP eblip-920 71 33     SPACE eblip-920 71 34 the the DET eblip-920 71 35     SPACE eblip-920 71 36 university university NOUN eblip-920 71 37     SPACE eblip-920 71 38 that that PRON eblip-920 71 39     SPACE eblip-920 71 40 improvements improvement NOUN eblip-920 71 41     SPACE eblip-920 71 42 to to ADP eblip-920 71 43     SPACE eblip-920 71 44 the the DET eblip-920 71 45     SPACE eblip-920 71 46 collection collection NOUN eblip-920 71 47     SPACE eblip-920 71 48 should should AUX eblip-920 71 49     SPACE eblip-920 71 50 be be AUX eblip-920 71 51     SPACE eblip-920 71 52 the the DET eblip-920 71 53     SPACE eblip-920 71 54 highest high ADJ eblip-920 71 55     SPACE eblip-920 71 56 priority priority NOUN eblip-920 71 57 . . PUNCT eblip-920 71 58     SPACE eblip-920 72 1 this this PRON eblip-920 72 2     SPACE eblip-920 72 3 was be AUX eblip-920 72 4     SPACE eblip-920 72 5 addressed address VERB eblip-920 72 6     SPACE eblip-920 72 7 in in ADP eblip-920 72 8     SPACE eblip-920 72 9 two two NUM eblip-920 72 10     SPACE eblip-920 72 11 ways way NOUN eblip-920 72 12 . . PUNCT eblip-920 72 13     SPACE eblip-920 73 1 first first ADV eblip-920 73 2 , , PUNCT eblip-920 73 3     SPACE eblip-920 73 4 an an DET eblip-920 73 5     SPACE eblip-920 73 6 increase increase NOUN eblip-920 73 7     SPACE eblip-920 73 8 in in ADP eblip-920 73 9     SPACE eblip-920 73 10 the the DET eblip-920 73 11     SPACE eblip-920 73 12 budget budget NOUN eblip-920 73 13     SPACE eblip-920 73 14 for for ADP eblip-920 73 15     SPACE eblip-920 73 16 the the DET eblip-920 73 17     SPACE eblip-920 73 18 collection collection NOUN eblip-920 73 19     SPACE eblip-920 73 20 ( ( PUNCT eblip-920 73 21 particularly particularly ADV eblip-920 73 22     SPACE eblip-920 73 23 electronic electronic ADJ eblip-920 73 24     SPACE eblip-920 73 25 resources resource NOUN eblip-920 73 26 ) ) PUNCT eblip-920 73 27     SPACE eblip-920 73 28 was be AUX eblip-920 73 29     SPACE eblip-920 73 30 agreed agree VERB eblip-920 73 31     SPACE eblip-920 73 32 to to PART eblip-920 73 33     SPACE eblip-920 73 34 address address VERB eblip-920 73 35     SPACE eblip-920 73 36 historical historical ADJ eblip-920 73 37     SPACE eblip-920 73 38 under‐funding under‐funding NOUN eblip-920 73 39     SPACE eblip-920 73 40 relative relative NOUN eblip-920 73 41     SPACE eblip-920 73 42 to to ADP eblip-920 73 43     SPACE eblip-920 73 44 other other ADJ eblip-920 73 45     SPACE eblip-920 73 46 similar similar ADJ eblip-920 73 47     SPACE eblip-920 73 48 universities university NOUN eblip-920 73 49     SPACE eblip-920 73 50 and and CCONJ eblip-920 73 51     SPACE eblip-920 73 52 to to PART eblip-920 73 53     SPACE eblip-920 73 54 provide provide VERB eblip-920 73 55     SPACE eblip-920 73 56 the the DET eblip-920 73 57     SPACE eblip-920 73 58 means mean NOUN eblip-920 73 59     SPACE eblip-920 73 60 by by ADP eblip-920 73 61     SPACE eblip-920 73 62 which which DET eblip-920 73 63     SPACE eblip-920 73 64 several several ADJ eblip-920 73 65     SPACE eblip-920 73 66 new new ADJ eblip-920 73 67     SPACE eblip-920 73 68 collection collection NOUN eblip-920 73 69     SPACE eblip-920 73 70 development development NOUN eblip-920 73 71     SPACE eblip-920 73 72 initiatives initiative NOUN eblip-920 73 73     SPACE eblip-920 73 74 could could AUX eblip-920 73 75     SPACE eblip-920 73 76 be be AUX eblip-920 73 77     SPACE eblip-920 73 78 funded fund VERB eblip-920 73 79 . . PUNCT eblip-920 73 80     SPACE eblip-920 74 1 secondly secondly ADV eblip-920 74 2 , , PUNCT eblip-920 74 3     SPACE eblip-920 74 4 a a DET eblip-920 74 5     SPACE eblip-920 74 6 library library NOUN eblip-920 74 7     SPACE eblip-920 74 8 information information NOUN eblip-920 74 9     SPACE eblip-920 74 10 resources resource NOUN eblip-920 74 11     SPACE eblip-920 74 12 policy policy NOUN eblip-920 74 13     SPACE eblip-920 74 14 to to PART eblip-920 74 15     SPACE eblip-920 74 16 govern govern VERB eblip-920 74 17     SPACE eblip-920 74 18 and and CCONJ eblip-920 74 19     SPACE eblip-920 74 20 direct direct ADJ eblip-920 74 21     SPACE eblip-920 74 22 collection collection NOUN eblip-920 74 23     SPACE eblip-920 74 24 development development NOUN eblip-920 74 25     SPACE eblip-920 74 26 and and CCONJ eblip-920 74 27     SPACE eblip-920 74 28 provide provide VERB eblip-920 74 29     SPACE eblip-920 74 30 guidance guidance NOUN eblip-920 74 31     SPACE eblip-920 74 32 to to ADP eblip-920 74 33     SPACE eblip-920 74 34 the the DET eblip-920 74 35     SPACE eblip-920 74 36 liaison liaison NOUN eblip-920 74 37     SPACE eblip-920 74 38 librarians librarian NOUN eblip-920 74 39     SPACE eblip-920 74 40 over over ADP eblip-920 74 41     SPACE eblip-920 74 42 priority priority NOUN eblip-920 74 43     SPACE eblip-920 74 44 areas area NOUN eblip-920 74 45     SPACE eblip-920 74 46 for for ADP eblip-920 74 47     SPACE eblip-920 74 48 expenditure expenditure NOUN eblip-920 74 49     SPACE eblip-920 74 50 was be AUX eblip-920 74 51     SPACE eblip-920 74 52 developed develop VERB eblip-920 74 53     SPACE eblip-920 74 54 in in ADP eblip-920 74 55     SPACE eblip-920 74 56 consultation consultation NOUN eblip-920 74 57     SPACE eblip-920 74 58 with with ADP eblip-920 74 59     SPACE eblip-920 74 60 the the DET eblip-920 74 61     SPACE eblip-920 74 62 academic academic ADJ eblip-920 74 63     SPACE eblip-920 74 64 community community NOUN eblip-920 74 65 . . PUNCT eblip-920 74 66     SPACE eblip-920 75 1 this this DET eblip-920 75 2     SPACE eblip-920 75 3 policy policy NOUN eblip-920 75 4     SPACE eblip-920 75 5 framework framework NOUN eblip-920 75 6     SPACE eblip-920 75 7 was be AUX eblip-920 75 8     SPACE eblip-920 75 9 used use VERB eblip-920 75 10     SPACE eblip-920 75 11 to to PART eblip-920 75 12     SPACE eblip-920 75 13 guide guide VERB eblip-920 75 14     SPACE eblip-920 75 15 projects project NOUN eblip-920 75 16     SPACE eblip-920 75 17 relating relate VERB eblip-920 75 18     SPACE eblip-920 75 19 to to PART eblip-920 75 20     SPACE eblip-920 75 21 targeted target VERB eblip-920 75 22     SPACE eblip-920 75 23 collection collection NOUN eblip-920 75 24     SPACE eblip-920 75 25 developments development NOUN eblip-920 75 26 , , PUNCT eblip-920 75 27     SPACE eblip-920 75 28 digitisation digitisation NOUN eblip-920 75 29     SPACE eblip-920 75 30 of of ADP eblip-920 75 31     SPACE eblip-920 75 32 local local ADJ eblip-920 75 33     SPACE eblip-920 75 34 content content NOUN eblip-920 75 35 , , PUNCT eblip-920 75 36     SPACE eblip-920 75 37 introduction introduction NOUN eblip-920 75 38     SPACE eblip-920 75 39 of of ADP eblip-920 75 40     SPACE eblip-920 75 41 new new ADJ eblip-920 75 42     SPACE eblip-920 75 43 material material NOUN eblip-920 75 44     SPACE eblip-920 75 45 formats format VERB eblip-920 75 46     SPACE eblip-920 75 47 such such ADJ eblip-920 75 48     SPACE eblip-920 75 49 as as ADP eblip-920 75 50     SPACE eblip-920 75 51 ebooks ebook NOUN eblip-920 75 52 , , PUNCT eblip-920 75 53     SPACE eblip-920 75 54 and and CCONJ eblip-920 75 55     SPACE eblip-920 75 56 management management NOUN eblip-920 75 57     SPACE eblip-920 75 58 of of ADP eblip-920 75 59     SPACE eblip-920 75 60 reading reading NOUN eblip-920 75 61     SPACE eblip-920 75 62 list list NOUN eblip-920 75 63     SPACE eblip-920 75 64 materials material NOUN eblip-920 75 65 . . PUNCT eblip-920 75 66           SPACE eblip-920 75 67 for for ADP eblip-920 75 68     SPACE eblip-920 75 69 a a DET eblip-920 75 70     SPACE eblip-920 75 71 more more ADJ eblip-920 75 72     SPACE eblip-920 75 73 complete complete ADJ eblip-920 75 74     SPACE eblip-920 75 75 account account NOUN eblip-920 75 76     SPACE eblip-920 75 77 of of ADP eblip-920 75 78     SPACE eblip-920 75 79 changes change NOUN eblip-920 75 80     SPACE eblip-920 75 81 in in ADP eblip-920 75 82     SPACE eblip-920 75 83 the the DET eblip-920 75 84     SPACE eblip-920 75 85 information information NOUN eblip-920 75 86     SPACE eblip-920 75 87 resources resource NOUN eblip-920 75 88     SPACE eblip-920 75 89 area area NOUN eblip-920 75 90 , , PUNCT eblip-920 75 91     SPACE eblip-920 75 92 see see VERB eblip-920 75 93     SPACE eblip-920 75 94 mcknight mcknight PROPN eblip-920 75 95     SPACE eblip-920 75 96 ( ( PUNCT eblip-920 75 97 “ " PUNCT eblip-920 75 98 acquisitions acquisition NOUN eblip-920 75 99 ” " PUNCT eblip-920 75 100 ) ) PUNCT eblip-920 75 101 . . PUNCT eblip-920 75 102     SPACE eblip-920 76 1 the the DET eblip-920 76 2     SPACE eblip-920 76 3 combination combination NOUN eblip-920 76 4     SPACE eblip-920 76 5 of of ADP eblip-920 76 6     SPACE eblip-920 76 7 increased increase VERB eblip-920 76 8     SPACE eblip-920 76 9 funding funding NOUN eblip-920 76 10     SPACE eblip-920 76 11 and and CCONJ eblip-920 76 12     SPACE eblip-920 76 13 improved improve VERB eblip-920 76 14     SPACE eblip-920 76 15 management management NOUN eblip-920 76 16     SPACE eblip-920 76 17 of of ADP eblip-920 76 18     SPACE eblip-920 76 19 spending spending NOUN eblip-920 76 20     SPACE eblip-920 76 21 plans plan NOUN eblip-920 76 22     SPACE eblip-920 76 23 was be AUX eblip-920 76 24     SPACE eblip-920 76 25 expected expect VERB eblip-920 76 26     SPACE eblip-920 76 27 to to PART eblip-920 76 28     SPACE eblip-920 76 29 realise realise VERB eblip-920 76 30     SPACE eblip-920 76 31 considerable considerable ADJ eblip-920 76 32     SPACE eblip-920 76 33 benefits benefit NOUN eblip-920 76 34     SPACE eblip-920 76 35 in in ADP eblip-920 76 36     SPACE eblip-920 76 37 this this DET eblip-920 76 38     SPACE eblip-920 76 39 key key ADJ eblip-920 76 40     SPACE eblip-920 76 41 area area NOUN eblip-920 76 42     SPACE eblip-920 76 43 of of ADP eblip-920 76 44     SPACE eblip-920 76 45 concern concern NOUN eblip-920 76 46     SPACE eblip-920 76 47 to to PART eblip-920 76 48     SPACE eblip-920 76 49 llr llr VERB eblip-920 76 50 ’s ’s PART eblip-920 76 51     SPACE eblip-920 76 52 customers customer NOUN eblip-920 76 53 . . PUNCT eblip-920 76 54     SPACE eblip-920 76 55 evidence evidence NOUN eblip-920 76 56     SPACE eblip-920 76 57 based base VERB eblip-920 76 58     SPACE eblip-920 76 59 library library NOUN eblip-920 76 60     SPACE eblip-920 76 61 and and CCONJ eblip-920 76 62     SPACE eblip-920 76 63 information information NOUN eblip-920 76 64     SPACE eblip-920 76 65 practice practice NOUN eblip-920 76 66     SPACE eblip-920 76 67 2008 2008 NUM eblip-920 76 68 , , PUNCT eblip-920 76 69     SPACE eblip-920 76 70 3:1 3:1 NUM eblip-920 76 71     SPACE eblip-920 76 72 43 43 NUM eblip-920 76 73     SPACE eblip-920 76 74 the the DET eblip-920 76 75     SPACE eblip-920 76 76 library library NOUN eblip-920 76 77     SPACE eblip-920 76 78 environment environment NOUN eblip-920 76 79     SPACE eblip-920 76 80 consolidated consolidate VERB eblip-920 76 81     SPACE eblip-920 76 82 values value NOUN eblip-920 76 83     SPACE eblip-920 76 84 and and CCONJ eblip-920 76 85     SPACE eblip-920 76 86 irritants irritant VERB eblip-920 76 87     SPACE eblip-920 76 88 action action NOUN eblip-920 76 89     SPACE eblip-920 76 90 related relate VERB eblip-920 76 91     SPACE eblip-920 76 92 values value NOUN eblip-920 76 93     SPACE eblip-920 76 94 • • ADP eblip-920 76 95 inspiring inspiring ADJ eblip-920 76 96     SPACE eblip-920 76 97 environment environment NOUN eblip-920 76 98     SPACE eblip-920 76 99 that that PRON eblip-920 76 100     SPACE eblip-920 76 101 supports support VERB eblip-920 76 102     SPACE eblip-920 76 103 diverse diverse ADJ eblip-920 76 104     SPACE eblip-920 76 105 needs need VERB eblip-920 76 106     SPACE eblip-920 76 107 related relate VERB eblip-920 76 108     SPACE eblip-920 76 109 irritants irritant NOUN eblip-920 76 110     SPACE eblip-920 76 111 • • ADV eblip-920 76 112 noisy noisy ADJ eblip-920 76 113     SPACE eblip-920 76 114 inappropriate inappropriate ADJ eblip-920 76 115     SPACE eblip-920 76 116 study study NOUN eblip-920 76 117     SPACE eblip-920 76 118 environment environment NOUN eblip-920 76 119                                                 SPACE eblip-920 76 120 related relate VERB eblip-920 76 121     SPACE eblip-920 76 122 value value NOUN eblip-920 76 123     SPACE eblip-920 76 124 • • NOUN eblip-920 76 125 good good ADJ eblip-920 76 126     SPACE eblip-920 76 127 quality quality NOUN eblip-920 76 128     SPACE eblip-920 76 129 cheap cheap ADJ eblip-920 76 130     SPACE eblip-920 76 131 photocopying photocopying NOUN eblip-920 76 132     SPACE eblip-920 76 133 and and CCONJ eblip-920 76 134     SPACE eblip-920 76 135 printing print VERB eblip-920 76 136     SPACE eblip-920 76 137 related relate VERB eblip-920 76 138     SPACE eblip-920 76 139 irritant irritant ADJ eblip-920 76 140     SPACE eblip-920 76 141 • • ADV eblip-920 76 142 inadequate inadequate ADJ eblip-920 76 143     SPACE eblip-920 76 144 and and CCONJ eblip-920 76 145     SPACE eblip-920 76 146 expensive expensive ADJ eblip-920 76 147     SPACE eblip-920 76 148 photocopying photocopying NOUN eblip-920 76 149     SPACE eblip-920 76 150 and and CCONJ eblip-920 76 151     SPACE eblip-920 76 152 printing print VERB eblip-920 76 153                         SPACE eblip-920 76 154 related relate VERB eblip-920 76 155     SPACE eblip-920 76 156 value value NOUN eblip-920 76 157     SPACE eblip-920 76 158 • • NOUN eblip-920 76 159 user user NOUN eblip-920 76 160     SPACE eblip-920 76 161 friendly friendly ADJ eblip-920 76 162     SPACE eblip-920 76 163 loans loan NOUN eblip-920 76 164     SPACE eblip-920 76 165 policies policy NOUN eblip-920 76 166     SPACE eblip-920 76 167 and and CCONJ eblip-920 76 168     SPACE eblip-920 76 169 procedures procedure NOUN eblip-920 76 170     SPACE eblip-920 76 171 related relate VERB eblip-920 76 172     SPACE eblip-920 76 173 irritant irritant VERB eblip-920 76 174     SPACE eblip-920 76 175 • • ADV eblip-920 76 176 restrictive restrictive ADJ eblip-920 76 177     SPACE eblip-920 76 178 and and CCONJ eblip-920 76 179     SPACE eblip-920 76 180 difficult difficult ADJ eblip-920 76 181     SPACE eblip-920 76 182 loans loan NOUN eblip-920 76 183     SPACE eblip-920 76 184 policies policy NOUN eblip-920 76 185     SPACE eblip-920 76 186 and and CCONJ eblip-920 76 187     SPACE eblip-920 76 188 practices practice NOUN eblip-920 76 189                 SPACE eblip-920 76 190 related relate VERB eblip-920 76 191     SPACE eblip-920 76 192 value value NOUN eblip-920 76 193     SPACE eblip-920 76 194 • • NOUN eblip-920 76 195 opening opening NOUN eblip-920 76 196     SPACE eblip-920 76 197 hours hour NOUN eblip-920 76 198     SPACE eblip-920 76 199 which which PRON eblip-920 76 200     SPACE eblip-920 76 201 meet meet VERB eblip-920 76 202     SPACE eblip-920 76 203 user user NOUN eblip-920 76 204     SPACE eblip-920 76 205 needs need VERB eblip-920 76 206     SPACE eblip-920 76 207 related relate VERB eblip-920 76 208     SPACE eblip-920 76 209 irritant irritant VERB eblip-920 76 210     SPACE eblip-920 76 211 • • ADV eblip-920 76 212 inadequate inadequate ADJ eblip-920 76 213     SPACE eblip-920 76 214 opening opening NOUN eblip-920 76 215     SPACE eblip-920 76 216 hours hour NOUN eblip-920 76 217         SPACE eblip-920 76 218 • • NOUN eblip-920 76 219 identified identify VERB eblip-920 76 220     SPACE eblip-920 76 221 silent silent ADJ eblip-920 76 222 , , PUNCT eblip-920 76 223     SPACE eblip-920 76 224 quiet quiet ADJ eblip-920 76 225     SPACE eblip-920 76 226 and and CCONJ eblip-920 76 227     SPACE eblip-920 76 228 ‘ ' PUNCT eblip-920 76 229 time time NOUN eblip-920 76 230     SPACE eblip-920 76 231 out out ADP eblip-920 76 232 ’ ' PUNCT eblip-920 76 233     SPACE eblip-920 76 234 zones zone NOUN eblip-920 76 235     SPACE eblip-920 76 236 in in ADP eblip-920 76 237     SPACE eblip-920 76 238 each each DET eblip-920 76 239     SPACE eblip-920 76 240 library library NOUN eblip-920 76 241 . . PUNCT eblip-920 76 242     SPACE eblip-920 76 243 silent silent ADJ eblip-920 76 244     SPACE eblip-920 76 245 areas area NOUN eblip-920 76 246     SPACE eblip-920 76 247 are be AUX eblip-920 76 248     SPACE eblip-920 76 249 patrolled patrol VERB eblip-920 76 250     SPACE eblip-920 76 251 to to PART eblip-920 76 252     SPACE eblip-920 76 253 maintain maintain VERB eblip-920 76 254     SPACE eblip-920 76 255 a a DET eblip-920 76 256     SPACE eblip-920 76 257 conducive conducive ADJ eblip-920 76 258     SPACE eblip-920 76 259 study study NOUN eblip-920 76 260     SPACE eblip-920 76 261 environment environment NOUN eblip-920 76 262       SPACE eblip-920 76 263 • • NUM eblip-920 76 264 improved improve VERB eblip-920 76 265     SPACE eblip-920 76 266 signage signage NOUN eblip-920 76 267     SPACE eblip-920 76 268 in in ADP eblip-920 76 269     SPACE eblip-920 76 270 all all DET eblip-920 76 271     SPACE eblip-920 76 272 libraries library NOUN eblip-920 76 273     SPACE eblip-920 76 274 • • NUM eblip-920 76 275 submissions submission NOUN eblip-920 76 276     SPACE eblip-920 76 277 to to ADP eblip-920 76 278     SPACE eblip-920 76 279 estates estate NOUN eblip-920 76 280     SPACE eblip-920 76 281 for for ADP eblip-920 76 282     SPACE eblip-920 76 283 major major ADJ eblip-920 76 284     SPACE eblip-920 76 285 capital capital NOUN eblip-920 76 286     SPACE eblip-920 76 287 works work NOUN eblip-920 76 288     SPACE eblip-920 76 289 approved approve VERB eblip-920 76 290     SPACE eblip-920 76 291 resulting result VERB eblip-920 76 292     SPACE eblip-920 76 293 in in ADP eblip-920 76 294     SPACE eblip-920 76 295 refurbishment refurbishment NOUN eblip-920 76 296     SPACE eblip-920 76 297 of of ADP eblip-920 76 298     SPACE eblip-920 76 299 library library NOUN eblip-920 76 300     SPACE eblip-920 76 301 and and CCONJ eblip-920 76 302     SPACE eblip-920 76 303 it it PRON eblip-920 76 304     SPACE eblip-920 76 305 spaces space VERB eblip-920 76 306     SPACE eblip-920 76 307 ( ( PUNCT eblip-920 76 308 new new ADJ eblip-920 76 309     SPACE eblip-920 76 310 furniture furniture NOUN eblip-920 76 311 , , PUNCT eblip-920 76 312     SPACE eblip-920 76 313 lighting lighting NOUN eblip-920 76 314     SPACE eblip-920 76 315 etc etc X eblip-920 76 316 ) ) PUNCT eblip-920 76 317     SPACE eblip-920 76 318 • • NUM eblip-920 76 319 student student NOUN eblip-920 76 320     SPACE eblip-920 76 321 and and CCONJ eblip-920 76 322     SPACE eblip-920 76 323 staff staff NOUN eblip-920 76 324     SPACE eblip-920 76 325 artwork artwork NOUN eblip-920 76 326     SPACE eblip-920 76 327 used use VERB eblip-920 76 328     SPACE eblip-920 76 329 to to PART eblip-920 76 330     SPACE eblip-920 76 331 decorate decorate VERB eblip-920 76 332     SPACE eblip-920 76 333 library library NOUN eblip-920 76 334     SPACE eblip-920 76 335 public public ADJ eblip-920 76 336     SPACE eblip-920 76 337 spaces space VERB eblip-920 76 338     SPACE eblip-920 76 339 • • ADP eblip-920 76 340 ‘ ' PUNCT eblip-920 76 341 funky funky ADJ eblip-920 76 342 ’ ' PUNCT eblip-920 76 343     SPACE eblip-920 76 344 furniture furniture NOUN eblip-920 76 345     SPACE eblip-920 76 346 installed instal VERB eblip-920 76 347     SPACE eblip-920 76 348 in in ADP eblip-920 76 349     SPACE eblip-920 76 350 student student NOUN eblip-920 76 351     SPACE eblip-920 76 352 ‘ ' PUNCT eblip-920 76 353 time time NOUN eblip-920 76 354     SPACE eblip-920 76 355 out out ADP eblip-920 76 356 ’ ' PUNCT eblip-920 76 357     SPACE eblip-920 76 358 rooms room NOUN eblip-920 76 359 ; ; PUNCT eblip-920 76 360     SPACE eblip-920 76 361 vending vend VERB eblip-920 76 362     SPACE eblip-920 76 363 machines machine NOUN eblip-920 76 364     SPACE eblip-920 76 365 also also ADV eblip-920 76 366     SPACE eblip-920 76 367 installed instal VERB eblip-920 76 368                 SPACE eblip-920 76 369 • • ADJ eblip-920 76 370 new new ADJ eblip-920 76 371     SPACE eblip-920 76 372 copiers copier NOUN eblip-920 76 373     SPACE eblip-920 76 374 introduced introduce VERB eblip-920 76 375     SPACE eblip-920 76 376 to to PART eblip-920 76 377     SPACE eblip-920 76 378 improve improve VERB eblip-920 76 379     SPACE eblip-920 76 380 reliability reliability NOUN eblip-920 76 381       SPACE eblip-920 76 382 • • NOUN eblip-920 76 383 reduced reduce VERB eblip-920 76 384     SPACE eblip-920 76 385 costs cost NOUN eblip-920 76 386     SPACE eblip-920 76 387 of of ADP eblip-920 76 388     SPACE eblip-920 76 389 photocopying photocopy VERB eblip-920 76 390     SPACE eblip-920 76 391 • • NUM eblip-920 76 392 colour colour NOUN eblip-920 76 393     SPACE eblip-920 76 394 copying copying NOUN eblip-920 76 395     SPACE eblip-920 76 396 facilities facility NOUN eblip-920 76 397     SPACE eblip-920 76 398 provided provide VERB eblip-920 76 399     SPACE eblip-920 76 400 at at ADP eblip-920 76 401     SPACE eblip-920 76 402 each each DET eblip-920 76 403     SPACE eblip-920 76 404 campus campus NOUN eblip-920 76 405     SPACE eblip-920 76 406 • • NOUN eblip-920 76 407 introduced introduce VERB eblip-920 76 408     SPACE eblip-920 76 409 self‐payment self‐payment NOUN eblip-920 76 410     SPACE eblip-920 76 411 kiosks kiosk NOUN eblip-920 76 412     SPACE eblip-920 76 413 for for ADP eblip-920 76 414     SPACE eblip-920 76 415 printing printing NOUN eblip-920 76 416     SPACE eblip-920 76 417 and and CCONJ eblip-920 76 418     SPACE eblip-920 76 419 copying copying NOUN eblip-920 76 420                     SPACE eblip-920 76 421 • • NOUN eblip-920 76 422 revised revise VERB eblip-920 76 423     SPACE eblip-920 76 424 loans loan NOUN eblip-920 76 425     SPACE eblip-920 76 426 policy policy NOUN eblip-920 76 427     SPACE eblip-920 76 428 and and CCONJ eblip-920 76 429     SPACE eblip-920 76 430 increased increase VERB eblip-920 76 431     SPACE eblip-920 76 432 limit limit NOUN eblip-920 76 433     SPACE eblip-920 76 434 of of ADP eblip-920 76 435     SPACE eblip-920 76 436 items item NOUN eblip-920 76 437     SPACE eblip-920 76 438 allowed allow VERB eblip-920 76 439     SPACE eblip-920 76 440 for for ADP eblip-920 76 441     SPACE eblip-920 76 442 borrowing borrowing NOUN eblip-920 76 443     SPACE eblip-920 76 444 • • NOUN eblip-920 76 445 revised revise VERB eblip-920 76 446     SPACE eblip-920 76 447 inter‐library inter‐library PROPN eblip-920 76 448     SPACE eblip-920 76 449 loans loan NOUN eblip-920 76 450     SPACE eblip-920 76 451 policy policy NOUN eblip-920 76 452     SPACE eblip-920 76 453 with with ADP eblip-920 76 454     SPACE eblip-920 76 455 consistent consistent ADJ eblip-920 76 456     SPACE eblip-920 76 457 implementation implementation NOUN eblip-920 76 458     SPACE eblip-920 76 459 • • ADV eblip-920 76 460 consistent consistent ADJ eblip-920 76 461     SPACE eblip-920 76 462 implementation implementation NOUN eblip-920 76 463     SPACE eblip-920 76 464 of of ADP eblip-920 76 465     SPACE eblip-920 76 466 loans loan NOUN eblip-920 76 467     SPACE eblip-920 76 468 policies policy NOUN eblip-920 76 469     SPACE eblip-920 76 470 on on ADP eblip-920 76 471     SPACE eblip-920 76 472 all all DET eblip-920 76 473     SPACE eblip-920 76 474 campuses campus NOUN eblip-920 76 475             SPACE eblip-920 76 476 • • ADV eblip-920 76 477 extended extend VERB eblip-920 76 478     SPACE eblip-920 76 479 summer summer NOUN eblip-920 76 480     SPACE eblip-920 76 481 opening opening NOUN eblip-920 76 482     SPACE eblip-920 76 483 hours hour NOUN eblip-920 76 484     SPACE eblip-920 76 485 • • NUM eblip-920 76 486 review review NOUN eblip-920 76 487     SPACE eblip-920 76 488 of of ADP eblip-920 76 489     SPACE eblip-920 76 490 evening evening NOUN eblip-920 76 491     SPACE eblip-920 76 492 and and CCONJ eblip-920 76 493     SPACE eblip-920 76 494 weekend weekend NOUN eblip-920 76 495     SPACE eblip-920 76 496 opening opening NOUN eblip-920 76 497     SPACE eblip-920 76 498 hours hour NOUN eblip-920 76 499     SPACE eblip-920 76 500 with with ADP eblip-920 76 501     SPACE eblip-920 76 502 the the DET eblip-920 76 503     SPACE eblip-920 76 504 intention intention NOUN eblip-920 76 505     SPACE eblip-920 76 506 of of ADP eblip-920 76 507     SPACE eblip-920 76 508 extending extend VERB eblip-920 76 509     SPACE eblip-920 76 510 hours hour NOUN eblip-920 76 511     SPACE eblip-920 76 512 at at ADP eblip-920 76 513     SPACE eblip-920 76 514 key key ADJ eblip-920 76 515     SPACE eblip-920 76 516 times time NOUN eblip-920 76 517     SPACE eblip-920 76 518 during during ADP eblip-920 76 519     SPACE eblip-920 76 520 the the DET eblip-920 76 521     SPACE eblip-920 76 522 academic academic ADJ eblip-920 76 523     SPACE eblip-920 76 524 year year NOUN eblip-920 76 525     SPACE eblip-920 76 526 evidence evidence NOUN eblip-920 76 527     SPACE eblip-920 76 528 based base VERB eblip-920 76 529     SPACE eblip-920 76 530 library library NOUN eblip-920 76 531     SPACE eblip-920 76 532 and and CCONJ eblip-920 76 533     SPACE eblip-920 76 534 information information NOUN eblip-920 76 535     SPACE eblip-920 76 536 practice practice NOUN eblip-920 76 537     SPACE eblip-920 76 538 2008 2008 NUM eblip-920 76 539 , , PUNCT eblip-920 76 540     SPACE eblip-920 76 541 3:1 3:1 NUM eblip-920 76 542     SPACE eblip-920 76 543 44 44 NUM eblip-920 76 544         SPACE eblip-920 76 545 related relate VERB eblip-920 76 546     SPACE eblip-920 76 547 value value NOUN eblip-920 76 548     SPACE eblip-920 76 549 • • NOUN eblip-920 76 550 availability availability NOUN eblip-920 76 551     SPACE eblip-920 76 552 of of ADP eblip-920 76 553     SPACE eblip-920 76 554 reliable reliable ADJ eblip-920 76 555     SPACE eblip-920 76 556 up‐to‐date up‐to‐date NOUN eblip-920 76 557     SPACE eblip-920 76 558 technology technology NOUN eblip-920 76 559     SPACE eblip-920 76 560 and and CCONJ eblip-920 76 561     SPACE eblip-920 76 562 facilities facility NOUN eblip-920 76 563     SPACE eblip-920 76 564 related relate VERB eblip-920 76 565     SPACE eblip-920 76 566 irritant irritant ADJ eblip-920 76 567     SPACE eblip-920 76 568 • • NOUN eblip-920 76 569 unreliable unreliable ADJ eblip-920 76 570     SPACE eblip-920 76 571 and and CCONJ eblip-920 76 572     SPACE eblip-920 76 573 limited limited ADJ eblip-920 76 574     SPACE eblip-920 76 575 it it PRON eblip-920 76 576     SPACE eblip-920 76 577 / / SYM eblip-920 76 578     SPACE eblip-920 76 579 av av NOUN eblip-920 76 580     SPACE eblip-920 76 581 equipment equipment NOUN eblip-920 76 582                     SPACE eblip-920 76 583 • • NUM eblip-920 76 584 upgraded upgrade VERB eblip-920 76 585     SPACE eblip-920 76 586 it it PRON eblip-920 76 587     SPACE eblip-920 76 588 resource resource NOUN eblip-920 76 589     SPACE eblip-920 76 590 room room NOUN eblip-920 76 591     SPACE eblip-920 76 592 equipment equipment NOUN eblip-920 76 593     SPACE eblip-920 76 594 • • NOUN eblip-920 76 595 established establish VERB eblip-920 76 596     SPACE eblip-920 76 597 additional additional ADJ eblip-920 76 598     SPACE eblip-920 76 599 resource resource NOUN eblip-920 76 600     SPACE eblip-920 76 601 rooms room NOUN eblip-920 76 602     SPACE eblip-920 76 603 ( ( PUNCT eblip-920 76 604 more more ADJ eblip-920 76 605     SPACE eblip-920 76 606 pcs pc NOUN eblip-920 76 607 ) ) PUNCT eblip-920 76 608     SPACE eblip-920 76 609 • • NOUN eblip-920 76 610 introduced introduce VERB eblip-920 76 611     SPACE eblip-920 76 612 more more ADJ eblip-920 76 613     SPACE eblip-920 76 614 consistent consistent ADJ eblip-920 76 615     SPACE eblip-920 76 616 support support NOUN eblip-920 76 617     SPACE eblip-920 76 618 for for ADP eblip-920 76 619     SPACE eblip-920 76 620 students student NOUN eblip-920 76 621     SPACE eblip-920 76 622 in in ADP eblip-920 76 623     SPACE eblip-920 76 624 other other ADJ eblip-920 76 625     SPACE eblip-920 76 626 university university NOUN eblip-920 76 627     SPACE eblip-920 76 628 it it PRON eblip-920 76 629     SPACE eblip-920 76 630 resource resource NOUN eblip-920 76 631     SPACE eblip-920 76 632 rooms room NOUN eblip-920 76 633     SPACE eblip-920 76 634 • • NUM eblip-920 76 635 wireless wireless NOUN eblip-920 76 636     SPACE eblip-920 76 637 access access NOUN eblip-920 76 638     SPACE eblip-920 76 639 implemented implement VERB eblip-920 76 640     SPACE eblip-920 76 641 in in ADP eblip-920 76 642     SPACE eblip-920 76 643 all all DET eblip-920 76 644     SPACE eblip-920 76 645 libraries library NOUN eblip-920 76 646     SPACE eblip-920 76 647 table table NOUN eblip-920 76 648     SPACE eblip-920 76 649 3 3 NUM eblip-920 76 650 . . PUNCT eblip-920 76 651     SPACE eblip-920 76 652 correlation correlation NOUN eblip-920 76 653     SPACE eblip-920 76 654 of of ADP eblip-920 76 655     SPACE eblip-920 76 656 values value NOUN eblip-920 76 657 , , PUNCT eblip-920 76 658     SPACE eblip-920 76 659 irritations irritation NOUN eblip-920 76 660     SPACE eblip-920 76 661 and and CCONJ eblip-920 76 662     SPACE eblip-920 76 663 actions action NOUN eblip-920 76 664     SPACE eblip-920 76 665 – – PUNCT eblip-920 76 666     SPACE eblip-920 76 667 the the DET eblip-920 76 668     SPACE eblip-920 76 669 library library NOUN eblip-920 76 670     SPACE eblip-920 76 671 environment environment NOUN eblip-920 76 672         SPACE eblip-920 76 673 the the DET eblip-920 76 674     SPACE eblip-920 76 675 library library NOUN eblip-920 76 676     SPACE eblip-920 76 677 environment environment NOUN eblip-920 76 678         SPACE eblip-920 76 679 the the DET eblip-920 76 680     SPACE eblip-920 76 681 customer customer NOUN eblip-920 76 682     SPACE eblip-920 76 683 value value NOUN eblip-920 76 684     SPACE eblip-920 76 685 discovery discovery NOUN eblip-920 76 686     SPACE eblip-920 76 687 research research NOUN eblip-920 76 688     SPACE eblip-920 76 689 highlighted highlight VERB eblip-920 76 690     SPACE eblip-920 76 691 several several ADJ eblip-920 76 692     SPACE eblip-920 76 693 factors factor NOUN eblip-920 76 694     SPACE eblip-920 76 695 concerning concern VERB eblip-920 76 696     SPACE eblip-920 76 697 the the DET eblip-920 76 698     SPACE eblip-920 76 699 day‐to‐day day‐to‐day NOUN eblip-920 76 700     SPACE eblip-920 76 701 use use NOUN eblip-920 76 702     SPACE eblip-920 76 703 of of ADP eblip-920 76 704     SPACE eblip-920 76 705 the the DET eblip-920 76 706     SPACE eblip-920 76 707 libraries library NOUN eblip-920 76 708     SPACE eblip-920 76 709 and and CCONJ eblip-920 76 710     SPACE eblip-920 76 711 resource resource NOUN eblip-920 76 712     SPACE eblip-920 76 713 rooms room NOUN eblip-920 76 714     SPACE eblip-920 76 715 ( ( PUNCT eblip-920 76 716 noise noise NOUN eblip-920 76 717 , , PUNCT eblip-920 76 718     SPACE eblip-920 76 719 reliability reliability NOUN eblip-920 76 720     SPACE eblip-920 76 721 of of ADP eblip-920 76 722     SPACE eblip-920 76 723 equipment equipment NOUN eblip-920 76 724 , , PUNCT eblip-920 76 725     SPACE eblip-920 76 726 opening opening NOUN eblip-920 76 727     SPACE eblip-920 76 728 hours hour NOUN eblip-920 76 729 , , PUNCT eblip-920 76 730     SPACE eblip-920 76 731 attractiveness attractiveness NOUN eblip-920 76 732     SPACE eblip-920 76 733 of of ADP eblip-920 76 734     SPACE eblip-920 76 735 the the DET eblip-920 76 736     SPACE eblip-920 76 737 buildings building NOUN eblip-920 76 738 , , PUNCT eblip-920 76 739     SPACE eblip-920 76 740 etc etc X eblip-920 76 741 ) ) PUNCT eblip-920 76 742     SPACE eblip-920 76 743 that that PRON eblip-920 76 744     SPACE eblip-920 76 745 were be AUX eblip-920 76 746     SPACE eblip-920 76 747 a a DET eblip-920 76 748     SPACE eblip-920 76 749 source source NOUN eblip-920 76 750     SPACE eblip-920 76 751 of of ADP eblip-920 76 752     SPACE eblip-920 76 753 ongoing ongoing ADJ eblip-920 76 754     SPACE eblip-920 76 755 irritation irritation NOUN eblip-920 76 756     SPACE eblip-920 76 757 to to ADP eblip-920 76 758     SPACE eblip-920 76 759 customers customer NOUN eblip-920 76 760 . . PUNCT eblip-920 76 761     SPACE eblip-920 76 762 in in ADP eblip-920 76 763     SPACE eblip-920 76 764 response response NOUN eblip-920 76 765     SPACE eblip-920 76 766 to to ADP eblip-920 76 767     SPACE eblip-920 76 768 this this DET eblip-920 76 769     SPACE eblip-920 76 770 a a DET eblip-920 76 771     SPACE eblip-920 76 772 number number NOUN eblip-920 76 773     SPACE eblip-920 76 774 of of ADP eblip-920 76 775     SPACE eblip-920 76 776 initiatives initiative NOUN eblip-920 76 777 , , PUNCT eblip-920 76 778     SPACE eblip-920 76 779 including include VERB eblip-920 76 780     SPACE eblip-920 76 781 building building NOUN eblip-920 76 782     SPACE eblip-920 76 783 refurbishment refurbishment NOUN eblip-920 76 784     SPACE eblip-920 76 785 and and CCONJ eblip-920 76 786     SPACE eblip-920 76 787 equipment equipment NOUN eblip-920 76 788     SPACE eblip-920 76 789 replacement replacement NOUN eblip-920 76 790     SPACE eblip-920 76 791 programmes programme NOUN eblip-920 76 792 , , PUNCT eblip-920 76 793     SPACE eblip-920 76 794 were be AUX eblip-920 76 795     SPACE eblip-920 76 796 initiated initiate VERB eblip-920 76 797     SPACE eblip-920 76 798 resulting result VERB eblip-920 76 799     SPACE eblip-920 76 800 in in ADP eblip-920 76 801     SPACE eblip-920 76 802 a a DET eblip-920 76 803     SPACE eblip-920 76 804 much much ADJ eblip-920 76 805     SPACE eblip-920 76 806 improved improve VERB eblip-920 76 807     SPACE eblip-920 76 808 customer customer NOUN eblip-920 76 809     SPACE eblip-920 76 810 experience experience NOUN eblip-920 76 811 . . PUNCT eblip-920 76 812     SPACE eblip-920 77 1 while while SCONJ eblip-920 77 2     SPACE eblip-920 77 3 staff staff NOUN eblip-920 77 4     SPACE eblip-920 77 5 already already ADV eblip-920 77 6     SPACE eblip-920 77 7 recognized recognize VERB eblip-920 77 8     SPACE eblip-920 77 9 many many ADJ eblip-920 77 10     SPACE eblip-920 77 11 of of ADP eblip-920 77 12     SPACE eblip-920 77 13 the the DET eblip-920 77 14     SPACE eblip-920 77 15 required require VERB eblip-920 77 16     SPACE eblip-920 77 17 improvements improvement NOUN eblip-920 77 18 , , PUNCT eblip-920 77 19     SPACE eblip-920 77 20 the the DET eblip-920 77 21     SPACE eblip-920 77 22 customer customer NOUN eblip-920 77 23     SPACE eblip-920 77 24 value value NOUN eblip-920 77 25     SPACE eblip-920 77 26 discovery discovery NOUN eblip-920 77 27     SPACE eblip-920 77 28 process process NOUN eblip-920 77 29     SPACE eblip-920 77 30 helped help VERB eblip-920 77 31     SPACE eblip-920 77 32 with with ADP eblip-920 77 33     SPACE eblip-920 77 34 the the DET eblip-920 77 35     SPACE eblip-920 77 36 prioritisation prioritisation NOUN eblip-920 77 37     SPACE eblip-920 77 38 and and CCONJ eblip-920 77 39     SPACE eblip-920 77 40 scheduling scheduling NOUN eblip-920 77 41     SPACE eblip-920 77 42 of of ADP eblip-920 77 43     SPACE eblip-920 77 44 improvements improvement NOUN eblip-920 77 45     SPACE eblip-920 77 46 and and CCONJ eblip-920 77 47     SPACE eblip-920 77 48 securing secure VERB eblip-920 77 49     SPACE eblip-920 77 50 funding funding NOUN eblip-920 77 51     SPACE eblip-920 77 52 to to PART eblip-920 77 53     SPACE eblip-920 77 54 carry carry VERB eblip-920 77 55     SPACE eblip-920 77 56 out out ADP eblip-920 77 57     SPACE eblip-920 77 58 the the DET eblip-920 77 59     SPACE eblip-920 77 60 changes change NOUN eblip-920 77 61 . . PUNCT eblip-920 77 62           SPACE eblip-920 78 1 a a DET eblip-920 78 2     SPACE eblip-920 78 3 particularly particularly ADV eblip-920 78 4     SPACE eblip-920 78 5 important important ADJ eblip-920 78 6     SPACE eblip-920 78 7 irritant irritant NOUN eblip-920 78 8     SPACE eblip-920 78 9 was be AUX eblip-920 78 10     SPACE eblip-920 78 11 the the DET eblip-920 78 12     SPACE eblip-920 78 13 view view NOUN eblip-920 78 14     SPACE eblip-920 78 15 that that SCONJ eblip-920 78 16     SPACE eblip-920 78 17 noise noise NOUN eblip-920 78 18     SPACE eblip-920 78 19 levels level NOUN eblip-920 78 20     SPACE eblip-920 78 21 were be AUX eblip-920 78 22     SPACE eblip-920 78 23 excessive excessive ADJ eblip-920 78 24     SPACE eblip-920 78 25 in in ADP eblip-920 78 26     SPACE eblip-920 78 27 the the DET eblip-920 78 28     SPACE eblip-920 78 29 libraries library NOUN eblip-920 78 30     SPACE eblip-920 78 31 and and CCONJ eblip-920 78 32     SPACE eblip-920 78 33 impacted impact VERB eblip-920 78 34     SPACE eblip-920 78 35 negatively negatively ADV eblip-920 78 36     SPACE eblip-920 78 37 on on ADP eblip-920 78 38     SPACE eblip-920 78 39 their their PRON eblip-920 78 40     SPACE eblip-920 78 41 value value NOUN eblip-920 78 42     SPACE eblip-920 78 43 as as ADP eblip-920 78 44     SPACE eblip-920 78 45 study study NOUN eblip-920 78 46     SPACE eblip-920 78 47 locations location NOUN eblip-920 78 48 . . PUNCT eblip-920 78 49     SPACE eblip-920 79 1 this this PRON eblip-920 79 2     SPACE eblip-920 79 3 was be AUX eblip-920 79 4     SPACE eblip-920 79 5 a a DET eblip-920 79 6     SPACE eblip-920 79 7 complex complex ADJ eblip-920 79 8     SPACE eblip-920 79 9 issue issue NOUN eblip-920 79 10     SPACE eblip-920 79 11 to to PART eblip-920 79 12     SPACE eblip-920 79 13 address address NOUN eblip-920 79 14 : : PUNCT eblip-920 79 15     SPACE eblip-920 79 16 the the DET eblip-920 79 17     SPACE eblip-920 79 18 libraries library NOUN eblip-920 79 19     SPACE eblip-920 79 20 needed need VERB eblip-920 79 21     SPACE eblip-920 79 22 to to PART eblip-920 79 23     SPACE eblip-920 79 24 support support VERB eblip-920 79 25     SPACE eblip-920 79 26 a a DET eblip-920 79 27     SPACE eblip-920 79 28 variety variety NOUN eblip-920 79 29     SPACE eblip-920 79 30 of of ADP eblip-920 79 31     SPACE eblip-920 79 32 different different ADJ eblip-920 79 33     SPACE eblip-920 79 34 study study NOUN eblip-920 79 35     SPACE eblip-920 79 36 activities activity NOUN eblip-920 79 37     SPACE eblip-920 79 38 including include VERB eblip-920 79 39     SPACE eblip-920 79 40 group group NOUN eblip-920 79 41     SPACE eblip-920 79 42 work work NOUN eblip-920 79 43     SPACE eblip-920 79 44 as as ADV eblip-920 79 45     SPACE eblip-920 79 46 well well ADV eblip-920 79 47     SPACE eblip-920 79 48 as as ADP eblip-920 79 49     SPACE eblip-920 79 50 individual individual ADJ eblip-920 79 51     SPACE eblip-920 79 52 silent silent ADJ eblip-920 79 53     SPACE eblip-920 79 54 study study NOUN eblip-920 79 55 , , PUNCT eblip-920 79 56     SPACE eblip-920 79 57 and and CCONJ eblip-920 79 58     SPACE eblip-920 79 59 all all PRON eblip-920 79 60     SPACE eblip-920 79 61 within within ADP eblip-920 79 62     SPACE eblip-920 79 63 a a DET eblip-920 79 64     SPACE eblip-920 79 65 constrained constrain VERB eblip-920 79 66     SPACE eblip-920 79 67 space space NOUN eblip-920 79 68     SPACE eblip-920 79 69 envelope envelope NOUN eblip-920 79 70 . . PUNCT eblip-920 79 71     SPACE eblip-920 79 72 after after ADP eblip-920 79 73     SPACE eblip-920 79 74 considering consider VERB eblip-920 79 75     SPACE eblip-920 79 76 a a DET eblip-920 79 77     SPACE eblip-920 79 78 range range NOUN eblip-920 79 79     SPACE eblip-920 79 80 of of ADP eblip-920 79 81     SPACE eblip-920 79 82 options option NOUN eblip-920 79 83 , , PUNCT eblip-920 79 84     SPACE eblip-920 79 85 the the DET eblip-920 79 86     SPACE eblip-920 79 87 view view NOUN eblip-920 79 88     SPACE eblip-920 79 89 was be AUX eblip-920 79 90     SPACE eblip-920 79 91 taken take VERB eblip-920 79 92     SPACE eblip-920 79 93 that that SCONJ eblip-920 79 94     SPACE eblip-920 79 95 the the DET eblip-920 79 96     SPACE eblip-920 79 97 mix mix NOUN eblip-920 79 98     SPACE eblip-920 79 99 of of ADP eblip-920 79 100     SPACE eblip-920 79 101 group group NOUN eblip-920 79 102 , , PUNCT eblip-920 79 103     SPACE eblip-920 79 104 quiet quiet ADJ eblip-920 79 105     SPACE eblip-920 79 106 and and CCONJ eblip-920 79 107     SPACE eblip-920 79 108 silent silent ADJ eblip-920 79 109     SPACE eblip-920 79 110 study study NOUN eblip-920 79 111     SPACE eblip-920 79 112 areas area NOUN eblip-920 79 113     SPACE eblip-920 79 114 was be AUX eblip-920 79 115     SPACE eblip-920 79 116 essentially essentially ADV eblip-920 79 117     SPACE eblip-920 79 118 right right ADJ eblip-920 79 119 , , PUNCT eblip-920 79 120     SPACE eblip-920 79 121 but but CCONJ eblip-920 79 122     SPACE eblip-920 79 123 that that SCONJ eblip-920 79 124     SPACE eblip-920 79 125 they they PRON eblip-920 79 126     SPACE eblip-920 79 127 were be AUX eblip-920 79 128     SPACE eblip-920 79 129 inadequately inadequately ADV eblip-920 79 130     SPACE eblip-920 79 131 promoted promote VERB eblip-920 79 132     SPACE eblip-920 79 133 and and CCONJ eblip-920 79 134     SPACE eblip-920 79 135 managed manage VERB eblip-920 79 136 . . PUNCT eblip-920 79 137     SPACE eblip-920 80 1 consequently consequently ADV eblip-920 80 2 , , PUNCT eblip-920 80 3     SPACE eblip-920 80 4 a a DET eblip-920 80 5     SPACE eblip-920 80 6 small small ADJ eblip-920 80 7     SPACE eblip-920 80 8 library library NOUN eblip-920 80 9     SPACE eblip-920 80 10 staff staff NOUN eblip-920 80 11     SPACE eblip-920 80 12 working work VERB eblip-920 80 13     SPACE eblip-920 80 14 group group NOUN eblip-920 80 15     SPACE eblip-920 80 16 was be AUX eblip-920 80 17     SPACE eblip-920 80 18 formed form VERB eblip-920 80 19 , , PUNCT eblip-920 80 20     SPACE eblip-920 80 21 led lead VERB eblip-920 80 22     SPACE eblip-920 80 23 by by ADP eblip-920 80 24     SPACE eblip-920 80 25 a a DET eblip-920 80 26     SPACE eblip-920 80 27 senior senior ADJ eblip-920 80 28     SPACE eblip-920 80 29 library library NOUN eblip-920 80 30     SPACE eblip-920 80 31 assistant assistant NOUN eblip-920 80 32 , , PUNCT eblip-920 80 33     SPACE eblip-920 80 34 to to PART eblip-920 80 35     SPACE eblip-920 80 36 develop develop VERB eblip-920 80 37     SPACE eblip-920 80 38 new new ADJ eblip-920 80 39     SPACE eblip-920 80 40 approaches approach NOUN eblip-920 80 41     SPACE eblip-920 80 42 to to ADP eblip-920 80 43     SPACE eblip-920 80 44 the the DET eblip-920 80 45     SPACE eblip-920 80 46 management management NOUN eblip-920 80 47     SPACE eblip-920 80 48 of of ADP eblip-920 80 49     SPACE eblip-920 80 50 the the DET eblip-920 80 51     SPACE eblip-920 80 52 various various ADJ eblip-920 80 53     SPACE eblip-920 80 54 study study NOUN eblip-920 80 55     SPACE eblip-920 80 56 zones zone NOUN eblip-920 80 57 . . PUNCT eblip-920 80 58       SPACE eblip-920 81 1 this this PRON eblip-920 81 2     SPACE eblip-920 81 3 resulted result VERB eblip-920 81 4     SPACE eblip-920 81 5 in in ADP eblip-920 81 6     SPACE eblip-920 81 7 the the DET eblip-920 81 8     SPACE eblip-920 81 9 novel novel NOUN eblip-920 81 10     SPACE eblip-920 81 11 and and CCONJ eblip-920 81 12     SPACE eblip-920 81 13 successful successful ADJ eblip-920 81 14     SPACE eblip-920 81 15 introduction introduction NOUN eblip-920 81 16     SPACE eblip-920 81 17 of of ADP eblip-920 81 18     SPACE eblip-920 81 19 colour colour NOUN eblip-920 81 20     SPACE eblip-920 81 21 zoning zoning NOUN eblip-920 81 22     SPACE eblip-920 81 23 across across ADP eblip-920 81 24     SPACE eblip-920 81 25 the the DET eblip-920 81 26     SPACE eblip-920 81 27 libraries library NOUN eblip-920 81 28     SPACE eblip-920 81 29 and and CCONJ eblip-920 81 30     SPACE eblip-920 81 31 it it PRON eblip-920 81 32     SPACE eblip-920 81 33 resource resource NOUN eblip-920 81 34     SPACE eblip-920 81 35 rooms room NOUN eblip-920 81 36     SPACE eblip-920 81 37 ( ( PUNCT eblip-920 81 38 red red PROPN eblip-920 81 39     SPACE eblip-920 81 40 for for ADP eblip-920 81 41     SPACE eblip-920 81 42 silent silent ADJ eblip-920 81 43 , , PUNCT eblip-920 81 44     SPACE eblip-920 81 45 amber amber PROPN eblip-920 81 46     SPACE eblip-920 81 47 for for ADP eblip-920 81 48     SPACE eblip-920 81 49 quiet quiet ADJ eblip-920 81 50 , , PUNCT eblip-920 81 51     SPACE eblip-920 81 52 and and CCONJ eblip-920 81 53     SPACE eblip-920 81 54 green green NOUN eblip-920 81 55     SPACE eblip-920 81 56 for for ADP eblip-920 81 57     SPACE eblip-920 81 58 social social ADJ eblip-920 81 59     SPACE eblip-920 81 60 areas area NOUN eblip-920 81 61 ) ) PUNCT eblip-920 81 62 , , PUNCT eblip-920 81 63     SPACE eblip-920 81 64 a a DET eblip-920 81 65     SPACE eblip-920 81 66 development development NOUN eblip-920 81 67     SPACE eblip-920 81 68 that that PRON eblip-920 81 69     SPACE eblip-920 81 70 was be AUX eblip-920 81 71     SPACE eblip-920 81 72 well well ADV eblip-920 81 73     SPACE eblip-920 81 74 received receive VERB eblip-920 81 75     SPACE eblip-920 81 76 by by ADP eblip-920 81 77     SPACE eblip-920 81 78 the the DET eblip-920 81 79     SPACE eblip-920 81 80 student student NOUN eblip-920 81 81     SPACE eblip-920 81 82 users user NOUN eblip-920 81 83 . . PUNCT eblip-920 81 84     SPACE eblip-920 82 1 this this DET eblip-920 82 2     SPACE eblip-920 82 3 working work VERB eblip-920 82 4     SPACE eblip-920 82 5 group group NOUN eblip-920 82 6     SPACE eblip-920 82 7 was be AUX eblip-920 82 8     SPACE eblip-920 82 9 a a DET eblip-920 82 10     SPACE eblip-920 82 11 good good ADJ eblip-920 82 12     SPACE eblip-920 82 13 example example NOUN eblip-920 82 14     SPACE eblip-920 82 15 of of ADP eblip-920 82 16     SPACE eblip-920 82 17 teamwork teamwork NOUN eblip-920 82 18     SPACE eblip-920 82 19 and and CCONJ eblip-920 82 20     SPACE eblip-920 82 21 empowerment empowerment NOUN eblip-920 82 22 , , PUNCT eblip-920 82 23     SPACE eblip-920 82 24 as as ADP eblip-920 82 25     SPACE eblip-920 82 26 the the DET eblip-920 82 27     SPACE eblip-920 82 28 staff staff NOUN eblip-920 82 29     SPACE eblip-920 82 30 involved involve VERB eblip-920 82 31     SPACE eblip-920 82 32 in in ADP eblip-920 82 33     SPACE eblip-920 82 34 maintaining maintain VERB eblip-920 82 35     SPACE eblip-920 82 36 an an DET eblip-920 82 37     SPACE eblip-920 82 38 appropriate appropriate ADJ eblip-920 82 39     SPACE eblip-920 82 40 study study NOUN eblip-920 82 41     SPACE eblip-920 82 42 environment environment NOUN eblip-920 82 43     SPACE eblip-920 82 44 was be AUX eblip-920 82 45     SPACE eblip-920 82 46 directly directly ADV eblip-920 82 47     SPACE eblip-920 82 48 engaged engage VERB eblip-920 82 49     SPACE eblip-920 82 50 in in ADP eblip-920 82 51     SPACE eblip-920 82 52 defining define VERB eblip-920 82 53     SPACE eblip-920 82 54 the the DET eblip-920 82 55     SPACE eblip-920 82 56 solutions solution NOUN eblip-920 82 57 . . PUNCT eblip-920 82 58         SPACE eblip-920 82 59 evidence evidence NOUN eblip-920 82 60     SPACE eblip-920 82 61 based base VERB eblip-920 82 62     SPACE eblip-920 82 63 library library NOUN eblip-920 82 64     SPACE eblip-920 82 65 and and CCONJ eblip-920 82 66     SPACE eblip-920 82 67 information information NOUN eblip-920 82 68     SPACE eblip-920 82 69 practice practice NOUN eblip-920 82 70     SPACE eblip-920 82 71 2008 2008 NUM eblip-920 82 72 , , PUNCT eblip-920 82 73     SPACE eblip-920 82 74 3:1 3:1 NUM eblip-920 82 75     SPACE eblip-920 82 76 45 45 NUM eblip-920 82 77 front‐line front‐line NOUN eblip-920 82 78     SPACE eblip-920 82 79 staffing staffing NOUN eblip-920 82 80     SPACE eblip-920 82 81 consolidated consolidate VERB eblip-920 82 82     SPACE eblip-920 82 83 values value NOUN eblip-920 82 84     SPACE eblip-920 82 85 and and CCONJ eblip-920 82 86     SPACE eblip-920 82 87 irritants irritant VERB eblip-920 82 88     SPACE eblip-920 82 89 action action NOUN eblip-920 82 90     SPACE eblip-920 82 91 related relate VERB eblip-920 82 92     SPACE eblip-920 82 93 value value NOUN eblip-920 82 94     SPACE eblip-920 82 95 • • NOUN eblip-920 82 96 knowledgeable knowledgeable ADJ eblip-920 82 97 , , PUNCT eblip-920 82 98     SPACE eblip-920 82 99 friendly friendly ADJ eblip-920 82 100 , , PUNCT eblip-920 82 101     SPACE eblip-920 82 102 accessible accessible ADJ eblip-920 82 103     SPACE eblip-920 82 104 staff staff NOUN eblip-920 82 105     SPACE eblip-920 82 106 who who PRON eblip-920 82 107     SPACE eblip-920 82 108 help help VERB eblip-920 82 109     SPACE eblip-920 82 110 me i PRON eblip-920 82 111         SPACE eblip-920 82 112 related relate VERB eblip-920 82 113     SPACE eblip-920 82 114 irritant irritant ADJ eblip-920 82 115     SPACE eblip-920 82 116 • • ADV eblip-920 82 117 unhelpful unhelpful ADJ eblip-920 82 118 , , PUNCT eblip-920 82 119     SPACE eblip-920 82 120 uninterested uninterested ADJ eblip-920 82 121     SPACE eblip-920 82 122 staff staff NOUN eblip-920 82 123         SPACE eblip-920 82 124 • • NUM eblip-920 82 125 multiple multiple ADJ eblip-920 82 126     SPACE eblip-920 82 127 front‐line front‐line NOUN eblip-920 82 128     SPACE eblip-920 82 129 service service NOUN eblip-920 82 130     SPACE eblip-920 82 131 teams team NOUN eblip-920 82 132     SPACE eblip-920 82 133 restructured restructure VERB eblip-920 82 134     SPACE eblip-920 82 135 into into ADP eblip-920 82 136     SPACE eblip-920 82 137 a a DET eblip-920 82 138     SPACE eblip-920 82 139 new new ADJ eblip-920 82 140     SPACE eblip-920 82 141 single single ADJ eblip-920 82 142     SPACE eblip-920 82 143 customer customer NOUN eblip-920 82 144     SPACE eblip-920 82 145 facing face VERB eblip-920 82 146     SPACE eblip-920 82 147 team team NOUN eblip-920 82 148     SPACE eblip-920 82 149 to to PART eblip-920 82 150     SPACE eblip-920 82 151 improve improve VERB eblip-920 82 152     SPACE eblip-920 82 153 responsiveness responsiveness NOUN eblip-920 82 154       SPACE eblip-920 82 155 • • ADP eblip-920 82 156 all all DET eblip-920 82 157     SPACE eblip-920 82 158 staff staff NOUN eblip-920 82 159     SPACE eblip-920 82 160 reminded remind VERB eblip-920 82 161     SPACE eblip-920 82 162 of of ADP eblip-920 82 163     SPACE eblip-920 82 164 importance importance NOUN eblip-920 82 165     SPACE eblip-920 82 166 of of ADP eblip-920 82 167     SPACE eblip-920 82 168 a a DET eblip-920 82 169     SPACE eblip-920 82 170 welcoming welcoming ADJ eblip-920 82 171     SPACE eblip-920 82 172 environment environment NOUN eblip-920 82 173 ; ; PUNCT eblip-920 82 174     SPACE eblip-920 82 175 customer customer NOUN eblip-920 82 176     SPACE eblip-920 82 177 service service NOUN eblip-920 82 178     SPACE eblip-920 82 179 training training NOUN eblip-920 82 180     SPACE eblip-920 82 181 provided provide VERB eblip-920 82 182     SPACE eblip-920 82 183 and and CCONJ eblip-920 82 184     SPACE eblip-920 82 185 included include VERB eblip-920 82 186     SPACE eblip-920 82 187 in in ADP eblip-920 82 188     SPACE eblip-920 82 189 annual annual ADJ eblip-920 82 190     SPACE eblip-920 82 191 staff staff NOUN eblip-920 82 192     SPACE eblip-920 82 193 training training NOUN eblip-920 82 194     SPACE eblip-920 82 195 schedule schedule NOUN eblip-920 82 196       SPACE eblip-920 82 197 • • NOUN eblip-920 82 198 increased increase VERB eblip-920 82 199     SPACE eblip-920 82 200 budget budget NOUN eblip-920 82 201     SPACE eblip-920 82 202 for for ADP eblip-920 82 203     SPACE eblip-920 82 204 staff staff NOUN eblip-920 82 205     SPACE eblip-920 82 206 development development NOUN eblip-920 82 207     SPACE eblip-920 82 208 with with ADP eblip-920 82 209     SPACE eblip-920 82 210 major major ADJ eblip-920 82 211     SPACE eblip-920 82 212 focus focus NOUN eblip-920 82 213     SPACE eblip-920 82 214 on on ADP eblip-920 82 215     SPACE eblip-920 82 216 development development NOUN eblip-920 82 217     SPACE eblip-920 82 218 of of ADP eblip-920 82 219     SPACE eblip-920 82 220 customer customer NOUN eblip-920 82 221     SPACE eblip-920 82 222 service service NOUN eblip-920 82 223     SPACE eblip-920 82 224 skills skill NOUN eblip-920 82 225     SPACE eblip-920 82 226 • • ADV eblip-920 82 227 introduced introduce VERB eblip-920 82 228     SPACE eblip-920 82 229 performance performance NOUN eblip-920 82 230     SPACE eblip-920 82 231 development development NOUN eblip-920 82 232     SPACE eblip-920 82 233 and and CCONJ eblip-920 82 234     SPACE eblip-920 82 235 review review NOUN eblip-920 82 236     SPACE eblip-920 82 237 for for ADP eblip-920 82 238     SPACE eblip-920 82 239 all all DET eblip-920 82 240     SPACE eblip-920 82 241 staff staff NOUN eblip-920 82 242     SPACE eblip-920 82 243 to to PART eblip-920 82 244     SPACE eblip-920 82 245 help help VERB eblip-920 82 246     SPACE eblip-920 82 247 capture capture VERB eblip-920 82 248     SPACE eblip-920 82 249 skill skill NOUN eblip-920 82 250     SPACE eblip-920 82 251 development development NOUN eblip-920 82 252     SPACE eblip-920 82 253 needs need VERB eblip-920 82 254     SPACE eblip-920 82 255 and and CCONJ eblip-920 82 256     SPACE eblip-920 82 257 monitor monitor NOUN eblip-920 82 258     SPACE eblip-920 82 259 performance performance NOUN eblip-920 82 260     SPACE eblip-920 82 261 • • NOUN eblip-920 82 262 revised revise VERB eblip-920 82 263     SPACE eblip-920 82 264 the the DET eblip-920 82 265     SPACE eblip-920 82 266 student student NOUN eblip-920 82 267     SPACE eblip-920 82 268 charter charter NOUN eblip-920 82 269     SPACE eblip-920 82 270 to to PART eblip-920 82 271     SPACE eblip-920 82 272 reflect reflect VERB eblip-920 82 273     SPACE eblip-920 82 274 the the DET eblip-920 82 275     SPACE eblip-920 82 276 values value NOUN eblip-920 82 277     SPACE eblip-920 82 278 identified identify VERB eblip-920 82 279     SPACE eblip-920 82 280 by by ADP eblip-920 82 281     SPACE eblip-920 82 282 students student NOUN eblip-920 82 283 , , PUNCT eblip-920 82 284     SPACE eblip-920 82 285 and and CCONJ eblip-920 82 286     SPACE eblip-920 82 287 established establish VERB eblip-920 82 288     SPACE eblip-920 82 289 key key ADJ eblip-920 82 290     SPACE eblip-920 82 291 performance performance NOUN eblip-920 82 292     SPACE eblip-920 82 293 indicators indicator NOUN eblip-920 82 294 . . PUNCT eblip-920 82 295     SPACE eblip-920 83 1 created create VERB eblip-920 83 2     SPACE eblip-920 83 3 a a DET eblip-920 83 4     SPACE eblip-920 83 5 new new ADJ eblip-920 83 6     SPACE eblip-920 83 7 service service NOUN eblip-920 83 8     SPACE eblip-920 83 9 charter charter NOUN eblip-920 83 10     SPACE eblip-920 83 11 for for ADP eblip-920 83 12     SPACE eblip-920 83 13 directed direct VERB eblip-920 83 14     SPACE eblip-920 83 15 at at ADP eblip-920 83 16     SPACE eblip-920 83 17 academic academic ADJ eblip-920 83 18     SPACE eblip-920 83 19 staff staff NOUN eblip-920 83 20         SPACE eblip-920 83 21 table table NOUN eblip-920 83 22     SPACE eblip-920 83 23 4 4 NUM eblip-920 83 24 . . PUNCT eblip-920 83 25     SPACE eblip-920 83 26 correlation correlation NOUN eblip-920 83 27     SPACE eblip-920 83 28 of of ADP eblip-920 83 29     SPACE eblip-920 83 30 values value NOUN eblip-920 83 31 , , PUNCT eblip-920 83 32     SPACE eblip-920 83 33 irritations irritation NOUN eblip-920 83 34     SPACE eblip-920 83 35 and and CCONJ eblip-920 83 36     SPACE eblip-920 83 37 actions action NOUN eblip-920 83 38     SPACE eblip-920 83 39 – – PUNCT eblip-920 83 40     SPACE eblip-920 83 41 front‐line front‐line NOUN eblip-920 83 42     SPACE eblip-920 83 43 staffing staffing NOUN eblip-920 83 44         SPACE eblip-920 83 45 front‐line front‐line PROPN eblip-920 83 46     SPACE eblip-920 83 47 staffing staffing NOUN eblip-920 83 48         SPACE eblip-920 83 49 before before ADP eblip-920 83 50     SPACE eblip-920 83 51 restructuring restructuring NOUN eblip-920 83 52 , , PUNCT eblip-920 83 53     SPACE eblip-920 83 54 provision provision NOUN eblip-920 83 55     SPACE eblip-920 83 56 of of ADP eblip-920 83 57     SPACE eblip-920 83 58 first‐line first‐line NOUN eblip-920 83 59     SPACE eblip-920 83 60 student student NOUN eblip-920 83 61     SPACE eblip-920 83 62 services service NOUN eblip-920 83 63     SPACE eblip-920 83 64 in in ADP eblip-920 83 65     SPACE eblip-920 83 66 the the DET eblip-920 83 67     SPACE eblip-920 83 68 libraries library NOUN eblip-920 83 69     SPACE eblip-920 83 70 had have AUX eblip-920 83 71     SPACE eblip-920 83 72 been be AUX eblip-920 83 73     SPACE eblip-920 83 74 provided provide VERB eblip-920 83 75     SPACE eblip-920 83 76 by by ADP eblip-920 83 77     SPACE eblip-920 83 78 multiple multiple ADJ eblip-920 83 79     SPACE eblip-920 83 80 teams team NOUN eblip-920 83 81 , , PUNCT eblip-920 83 82     SPACE eblip-920 83 83 organized organize VERB eblip-920 83 84     SPACE eblip-920 83 85 according accord VERB eblip-920 83 86     SPACE eblip-920 83 87 to to ADP eblip-920 83 88     SPACE eblip-920 83 89 functional functional ADJ eblip-920 83 90     SPACE eblip-920 83 91 areas area NOUN eblip-920 83 92     SPACE eblip-920 83 93 with with ADP eblip-920 83 94     SPACE eblip-920 83 95 separate separate ADJ eblip-920 83 96     SPACE eblip-920 83 97 inquiry inquiry NOUN eblip-920 83 98     SPACE eblip-920 83 99 points point NOUN eblip-920 83 100     SPACE eblip-920 83 101 reflecting reflect VERB eblip-920 83 102     SPACE eblip-920 83 103 a a DET eblip-920 83 104     SPACE eblip-920 83 105 support support NOUN eblip-920 83 106     SPACE eblip-920 83 107 model model NOUN eblip-920 83 108     SPACE eblip-920 83 109 unchanged unchanged ADJ eblip-920 83 110     SPACE eblip-920 83 111 from from ADP eblip-920 83 112     SPACE eblip-920 83 113 the the DET eblip-920 83 114     SPACE eblip-920 83 115 late late ADJ eblip-920 83 116     SPACE eblip-920 83 117 1990s 1990 NOUN eblip-920 83 118 . . PUNCT eblip-920 83 119     SPACE eblip-920 84 1 however however ADV eblip-920 84 2 , , PUNCT eblip-920 84 3     SPACE eblip-920 84 4 over over ADP eblip-920 84 5     SPACE eblip-920 84 6 recent recent ADJ eblip-920 84 7     SPACE eblip-920 84 8 years year NOUN eblip-920 84 9     SPACE eblip-920 84 10 the the DET eblip-920 84 11     SPACE eblip-920 84 12 demands demand NOUN eblip-920 84 13     SPACE eblip-920 84 14 on on ADP eblip-920 84 15     SPACE eblip-920 84 16 services service NOUN eblip-920 84 17     SPACE eblip-920 84 18 from from ADP eblip-920 84 19     SPACE eblip-920 84 20 students student NOUN eblip-920 84 21     SPACE eblip-920 84 22 and and CCONJ eblip-920 84 23     SPACE eblip-920 84 24 other other ADJ eblip-920 84 25     SPACE eblip-920 84 26 customer customer NOUN eblip-920 84 27     SPACE eblip-920 84 28 groups group NOUN eblip-920 84 29     SPACE eblip-920 84 30 has have AUX eblip-920 84 31     SPACE eblip-920 84 32 increased increase VERB eblip-920 84 33     SPACE eblip-920 84 34 significantly significantly ADV eblip-920 84 35     SPACE eblip-920 84 36 with with ADP eblip-920 84 37     SPACE eblip-920 84 38 blurring blurring NOUN eblip-920 84 39     SPACE eblip-920 84 40 and and CCONJ eblip-920 84 41     SPACE eblip-920 84 42 overlap overlap NOUN eblip-920 84 43     SPACE eblip-920 84 44 among among ADP eblip-920 84 45     SPACE eblip-920 84 46 the the DET eblip-920 84 47     SPACE eblip-920 84 48 teams team NOUN eblip-920 84 49 . . PUNCT eblip-920 84 50     SPACE eblip-920 85 1 the the DET eblip-920 85 2     SPACE eblip-920 85 3 customer customer NOUN eblip-920 85 4     SPACE eblip-920 85 5 value value NOUN eblip-920 85 6     SPACE eblip-920 85 7 discovery discovery NOUN eblip-920 85 8     SPACE eblip-920 85 9 process process NOUN eblip-920 85 10     SPACE eblip-920 85 11 identified identify VERB eblip-920 85 12     SPACE eblip-920 85 13 that that SCONJ eblip-920 85 14     SPACE eblip-920 85 15 the the DET eblip-920 85 16     SPACE eblip-920 85 17 current current ADJ eblip-920 85 18     SPACE eblip-920 85 19 team team NOUN eblip-920 85 20     SPACE eblip-920 85 21 structures structure NOUN eblip-920 85 22     SPACE eblip-920 85 23 led lead VERB eblip-920 85 24     SPACE eblip-920 85 25 to to AUX eblip-920 85 26     SPACE eblip-920 85 27 “ " PUNCT eblip-920 85 28 confusing confusing ADJ eblip-920 85 29     SPACE eblip-920 85 30 help help NOUN eblip-920 85 31     SPACE eblip-920 85 32 points point NOUN eblip-920 85 33 ” " PUNCT eblip-920 85 34     SPACE eblip-920 85 35 with with ADP eblip-920 85 36     SPACE eblip-920 85 37 library library NOUN eblip-920 85 38     SPACE eblip-920 85 39 customers customer NOUN eblip-920 85 40     SPACE eblip-920 85 41 facing face VERB eblip-920 85 42     SPACE eblip-920 85 43 a a DET eblip-920 85 44     SPACE eblip-920 85 45 number number NOUN eblip-920 85 46     SPACE eblip-920 85 47 of of ADP eblip-920 85 48     SPACE eblip-920 85 49 desks desk NOUN eblip-920 85 50     SPACE eblip-920 85 51 depending depend VERB eblip-920 85 52     SPACE eblip-920 85 53 on on ADP eblip-920 85 54     SPACE eblip-920 85 55 their their PRON eblip-920 85 56     SPACE eblip-920 85 57 needs need NOUN eblip-920 85 58 . . PUNCT eblip-920 85 59     SPACE eblip-920 85 60 this this PRON eblip-920 85 61     SPACE eblip-920 85 62 confirmed confirm VERB eblip-920 85 63     SPACE eblip-920 85 64 assumptions assumption NOUN eblip-920 85 65     SPACE eblip-920 85 66 that that SCONJ eblip-920 85 67     SPACE eblip-920 85 68 the the DET eblip-920 85 69     SPACE eblip-920 85 70 customers customer NOUN eblip-920 85 71     SPACE eblip-920 85 72 of of ADP eblip-920 85 73     SPACE eblip-920 85 74 llr llr NOUN eblip-920 85 75     SPACE eblip-920 85 76 view view NOUN eblip-920 85 77     SPACE eblip-920 85 78 it it PRON eblip-920 85 79     SPACE eblip-920 85 80 as as ADP eblip-920 85 81     SPACE eblip-920 85 82 a a DET eblip-920 85 83     SPACE eblip-920 85 84 single single ADJ eblip-920 85 85     SPACE eblip-920 85 86 entity entity NOUN eblip-920 85 87     SPACE eblip-920 85 88 rather rather ADV eblip-920 85 89     SPACE eblip-920 85 90 than than ADP eblip-920 85 91     SPACE eblip-920 85 92 discrete discrete VERB eblip-920 85 93     SPACE eblip-920 85 94 teams team NOUN eblip-920 85 95     SPACE eblip-920 85 96 and and CCONJ eblip-920 85 97     SPACE eblip-920 85 98 thus thus ADV eblip-920 85 99     SPACE eblip-920 85 100 expect expect VERB eblip-920 85 101     SPACE eblip-920 85 102 a a DET eblip-920 85 103     SPACE eblip-920 85 104 seamless seamless ADJ eblip-920 85 105     SPACE eblip-920 85 106 service service NOUN eblip-920 85 107     SPACE eblip-920 85 108 provision provision NOUN eblip-920 85 109 . . PUNCT eblip-920 85 110           SPACE eblip-920 86 1 as as ADP eblip-920 86 2     SPACE eblip-920 86 3 a a DET eblip-920 86 4     SPACE eblip-920 86 5 result result NOUN eblip-920 86 6     SPACE eblip-920 86 7 of of ADP eblip-920 86 8     SPACE eblip-920 86 9 this this PRON eblip-920 86 10 , , PUNCT eblip-920 86 11     SPACE eblip-920 86 12 an an DET eblip-920 86 13     SPACE eblip-920 86 14 llr llr NOUN eblip-920 86 15     SPACE eblip-920 86 16 working work VERB eblip-920 86 17     SPACE eblip-920 86 18 group group NOUN eblip-920 86 19     SPACE eblip-920 86 20 was be AUX eblip-920 86 21     SPACE eblip-920 86 22 established establish VERB eblip-920 86 23     SPACE eblip-920 86 24 which which PRON eblip-920 86 25     SPACE eblip-920 86 26 recommended recommend VERB eblip-920 86 27     SPACE eblip-920 86 28 a a DET eblip-920 86 29     SPACE eblip-920 86 30 new new ADJ eblip-920 86 31     SPACE eblip-920 86 32 organisational organisational ADJ eblip-920 86 33     SPACE eblip-920 86 34 model model NOUN eblip-920 86 35     SPACE eblip-920 86 36 based base VERB eblip-920 86 37     SPACE eblip-920 86 38 on on ADP eblip-920 86 39     SPACE eblip-920 86 40 the the DET eblip-920 86 41     SPACE eblip-920 86 42 merger merger NOUN eblip-920 86 43     SPACE eblip-920 86 44 of of ADP eblip-920 86 45     SPACE eblip-920 86 46 the the DET eblip-920 86 47     SPACE eblip-920 86 48 teams team NOUN eblip-920 86 49     SPACE eblip-920 86 50 with with ADP eblip-920 86 51     SPACE eblip-920 86 52 the the DET eblip-920 86 53     SPACE eblip-920 86 54 new new ADJ eblip-920 86 55     SPACE eblip-920 86 56 team team NOUN eblip-920 86 57     SPACE eblip-920 86 58 working work VERB eblip-920 86 59     SPACE eblip-920 86 60 from from ADP eblip-920 86 61     SPACE eblip-920 86 62 a a DET eblip-920 86 63     SPACE eblip-920 86 64 new new ADJ eblip-920 86 65     SPACE eblip-920 86 66 single single ADJ eblip-920 86 67     SPACE eblip-920 86 68 information information NOUN eblip-920 86 69     SPACE eblip-920 86 70 desk desk NOUN eblip-920 86 71 . . PUNCT eblip-920 86 72     SPACE eblip-920 86 73 from from ADP eblip-920 86 74     SPACE eblip-920 86 75 an an DET eblip-920 86 76     SPACE eblip-920 86 77 organisational organisational ADJ eblip-920 86 78     SPACE eblip-920 86 79 point point NOUN eblip-920 86 80     SPACE eblip-920 86 81 of of ADP eblip-920 86 82     SPACE eblip-920 86 83 view view NOUN eblip-920 86 84 , , PUNCT eblip-920 86 85     SPACE eblip-920 86 86 this this PRON eblip-920 86 87     SPACE eblip-920 86 88 provided provide VERB eblip-920 86 89     SPACE eblip-920 86 90 increased increase VERB eblip-920 86 91     SPACE eblip-920 86 92 flexibility flexibility NOUN eblip-920 86 93     SPACE eblip-920 86 94 in in ADP eblip-920 86 95     SPACE eblip-920 86 96 the the DET eblip-920 86 97     SPACE eblip-920 86 98 staffing staffing NOUN eblip-920 86 99     SPACE eblip-920 86 100 resource resource NOUN eblip-920 86 101     SPACE eblip-920 86 102 to to PART eblip-920 86 103     SPACE eblip-920 86 104 improve improve VERB eblip-920 86 105     SPACE eblip-920 86 106 responsiveness responsiveness NOUN eblip-920 86 107     SPACE eblip-920 86 108 to to ADP eblip-920 86 109     SPACE eblip-920 86 110 service service NOUN eblip-920 86 111     SPACE eblip-920 86 112 demand demand NOUN eblip-920 86 113 . . PUNCT eblip-920 86 114     SPACE eblip-920 86 115 from from ADP eblip-920 86 116     SPACE eblip-920 86 117 a a DET eblip-920 86 118     SPACE eblip-920 86 119 customer customer NOUN eblip-920 86 120     SPACE eblip-920 86 121 point point NOUN eblip-920 86 122     SPACE eblip-920 86 123 of of ADP eblip-920 86 124     SPACE eblip-920 86 125 view view NOUN eblip-920 86 126 , , PUNCT eblip-920 86 127     SPACE eblip-920 86 128 a a DET eblip-920 86 129     SPACE eblip-920 86 130 simplified simplified ADJ eblip-920 86 131     SPACE eblip-920 86 132 arrangement arrangement NOUN eblip-920 86 133     SPACE eblip-920 86 134 for for ADP eblip-920 86 135     SPACE eblip-920 86 136 obtaining obtaining NOUN eblip-920 86 137     SPACE eblip-920 86 138 support support NOUN eblip-920 86 139     SPACE eblip-920 86 140 was be AUX eblip-920 86 141     SPACE eblip-920 86 142 the the DET eblip-920 86 143     SPACE eblip-920 86 144 result result NOUN eblip-920 86 145 , , PUNCT eblip-920 86 146     SPACE eblip-920 86 147 as as ADP eblip-920 86 148     SPACE eblip-920 86 149 an an DET eblip-920 86 150     SPACE eblip-920 86 151 inquirer inquirer NOUN eblip-920 86 152     SPACE eblip-920 86 153 no no PRON eblip-920 86 154     SPACE eblip-920 86 155 longer long ADV eblip-920 86 156     SPACE eblip-920 86 157 had have VERB eblip-920 86 158     SPACE eblip-920 86 159 to to PART eblip-920 86 160     SPACE eblip-920 86 161 know know VERB eblip-920 86 162     SPACE eblip-920 86 163 which which DET eblip-920 86 164     SPACE eblip-920 86 165 desk desk NOUN eblip-920 86 166     SPACE eblip-920 86 167 to to PART eblip-920 86 168     SPACE eblip-920 86 169 approach approach VERB eblip-920 86 170     SPACE eblip-920 86 171 for for ADP eblip-920 86 172     SPACE eblip-920 86 173 support support NOUN eblip-920 86 174 . . PUNCT eblip-920 86 175     SPACE eblip-920 87 1 for for ADP eblip-920 87 2     SPACE eblip-920 87 3 the the DET eblip-920 87 4     SPACE eblip-920 87 5 university university NOUN eblip-920 87 6 , , PUNCT eblip-920 87 7     SPACE eblip-920 87 8 this this PRON eblip-920 87 9     SPACE eblip-920 87 10 was be AUX eblip-920 87 11     SPACE eblip-920 87 12 a a DET eblip-920 87 13     SPACE eblip-920 87 14 major major ADJ eblip-920 87 15     SPACE eblip-920 87 16 organisational organisational ADJ eblip-920 87 17     SPACE eblip-920 87 18 change change NOUN eblip-920 87 19 , , PUNCT eblip-920 87 20     SPACE eblip-920 87 21 affecting affect VERB eblip-920 87 22     SPACE eblip-920 87 23 almost almost ADV eblip-920 87 24     SPACE eblip-920 87 25 100 100 NUM eblip-920 87 26     SPACE eblip-920 87 27 members member NOUN eblip-920 87 28     SPACE eblip-920 87 29 of of ADP eblip-920 87 30     SPACE eblip-920 87 31 staff staff NOUN eblip-920 87 32 , , PUNCT eblip-920 87 33     SPACE eblip-920 87 34 and and CCONJ eblip-920 87 35     SPACE eblip-920 87 36 required require VERB eblip-920 87 37     SPACE eblip-920 87 38 extensive extensive ADJ eblip-920 87 39     SPACE eblip-920 87 40 negotiations negotiation NOUN eblip-920 87 41     SPACE eblip-920 87 42 with with ADP eblip-920 87 43     SPACE eblip-920 87 44 the the DET eblip-920 87 45     SPACE eblip-920 87 46 staff staff NOUN eblip-920 87 47     SPACE eblip-920 87 48 evidence evidence NOUN eblip-920 87 49     SPACE eblip-920 87 50 based base VERB eblip-920 87 51     SPACE eblip-920 87 52 library library NOUN eblip-920 87 53     SPACE eblip-920 87 54 and and CCONJ eblip-920 87 55     SPACE eblip-920 87 56 information information NOUN eblip-920 87 57     SPACE eblip-920 87 58 practice practice NOUN eblip-920 87 59     SPACE eblip-920 87 60 2008 2008 NUM eblip-920 87 61 , , PUNCT eblip-920 87 62     SPACE eblip-920 87 63 3:1 3:1 NUM eblip-920 87 64     SPACE eblip-920 87 65 46 46 NUM eblip-920 87 66 concerned concerned ADJ eblip-920 87 67     SPACE eblip-920 87 68 and and CCONJ eblip-920 87 69     SPACE eblip-920 87 70 trade trade NOUN eblip-920 87 71     SPACE eblip-920 87 72 unions union NOUN eblip-920 87 73     SPACE eblip-920 87 74 as as SCONJ eblip-920 87 75     SPACE eblip-920 87 76 it it PRON eblip-920 87 77     SPACE eblip-920 87 78 required require VERB eblip-920 87 79     SPACE eblip-920 87 80 major major ADJ eblip-920 87 81     SPACE eblip-920 87 82 retraining retrain VERB eblip-920 87 83 / / SYM eblip-920 87 84 reskilling reskille VERB eblip-920 87 85     SPACE eblip-920 87 86 for for ADP eblip-920 87 87     SPACE eblip-920 87 88 staff staff NOUN eblip-920 87 89 . . PUNCT eblip-920 87 90     SPACE eblip-920 88 1 a a DET eblip-920 88 2     SPACE eblip-920 88 3 few few ADJ eblip-920 88 4     SPACE eblip-920 88 5 months month NOUN eblip-920 88 6     SPACE eblip-920 88 7 into into ADP eblip-920 88 8     SPACE eblip-920 88 9 the the DET eblip-920 88 10     SPACE eblip-920 88 11 new new ADJ eblip-920 88 12     SPACE eblip-920 88 13 organisational organisational ADJ eblip-920 88 14     SPACE eblip-920 88 15 arrangements arrangement NOUN eblip-920 88 16 , , PUNCT eblip-920 88 17     SPACE eblip-920 88 18 staff staff NOUN eblip-920 88 19     SPACE eblip-920 88 20 were be AUX eblip-920 88 21     SPACE eblip-920 88 22 acknowledging acknowledge VERB eblip-920 88 23     SPACE eblip-920 88 24 that that SCONJ eblip-920 88 25     SPACE eblip-920 88 26 while while SCONJ eblip-920 88 27     SPACE eblip-920 88 28 the the DET eblip-920 88 29     SPACE eblip-920 88 30 change change NOUN eblip-920 88 31     SPACE eblip-920 88 32 had have AUX eblip-920 88 33     SPACE eblip-920 88 34 been be AUX eblip-920 88 35     SPACE eblip-920 88 36 challenging challenge VERB eblip-920 88 37     SPACE eblip-920 88 38 for for ADP eblip-920 88 39     SPACE eblip-920 88 40 them they PRON eblip-920 88 41 , , PUNCT eblip-920 88 42     SPACE eblip-920 88 43 it it PRON eblip-920 88 44     SPACE eblip-920 88 45 had have AUX eblip-920 88 46     SPACE eblip-920 88 47 helped help VERB eblip-920 88 48     SPACE eblip-920 88 49 improve improve VERB eblip-920 88 50     SPACE eblip-920 88 51 inter‐team inter‐team NOUN eblip-920 88 52     SPACE eblip-920 88 53 working working NOUN eblip-920 88 54     SPACE eblip-920 88 55 and and CCONJ eblip-920 88 56     SPACE eblip-920 88 57 improved improve VERB eblip-920 88 58     SPACE eblip-920 88 59 their their PRON eblip-920 88 60     SPACE eblip-920 88 61 understanding understanding NOUN eblip-920 88 62     SPACE eblip-920 88 63 of of ADP eblip-920 88 64     SPACE eblip-920 88 65 the the DET eblip-920 88 66     SPACE eblip-920 88 67 importance importance NOUN eblip-920 88 68     SPACE eblip-920 88 69 of of ADP eblip-920 88 70     SPACE eblip-920 88 71 delivering deliver VERB eblip-920 88 72     SPACE eblip-920 88 73 joined‐up joined‐up ADP eblip-920 88 74     SPACE eblip-920 88 75 services service NOUN eblip-920 88 76     SPACE eblip-920 88 77 to to ADP eblip-920 88 78     SPACE eblip-920 88 79 the the DET eblip-920 88 80     SPACE eblip-920 88 81 customer customer NOUN eblip-920 88 82 . . PUNCT eblip-920 88 83           SPACE eblip-920 88 84 academic academic ADJ eblip-920 88 85     SPACE eblip-920 88 86 liaison liaison NOUN eblip-920 88 87     SPACE eblip-920 88 88 consolidated consolidated ADJ eblip-920 88 89     SPACE eblip-920 88 90 values value NOUN eblip-920 88 91     SPACE eblip-920 88 92 and and CCONJ eblip-920 88 93     SPACE eblip-920 88 94 irritants irritant VERB eblip-920 88 95     SPACE eblip-920 88 96 action action NOUN eblip-920 88 97     SPACE eblip-920 88 98 related relate VERB eblip-920 88 99     SPACE eblip-920 88 100 value value NOUN eblip-920 88 101     SPACE eblip-920 88 102 • • ADV eblip-920 88 103 pro‐active pro‐active NUM eblip-920 88 104     SPACE eblip-920 88 105 partnership partnership NOUN eblip-920 88 106     SPACE eblip-920 88 107 between between ADP eblip-920 88 108     SPACE eblip-920 88 109 academic academic ADJ eblip-920 88 110     SPACE eblip-920 88 111 staff staff NOUN eblip-920 88 112     SPACE eblip-920 88 113 and and CCONJ eblip-920 88 114     SPACE eblip-920 88 115 library library NOUN eblip-920 88 116         SPACE eblip-920 88 117 related relate VERB eblip-920 88 118     SPACE eblip-920 88 119 irritant irritant ADJ eblip-920 88 120     SPACE eblip-920 88 121 • • ADV eblip-920 88 122 inadequate inadequate ADJ eblip-920 88 123     SPACE eblip-920 88 124 academic academic ADJ eblip-920 88 125     SPACE eblip-920 88 126 liaison liaison NOUN eblip-920 88 127     SPACE eblip-920 88 128 and and CCONJ eblip-920 88 129     SPACE eblip-920 88 130 communication communication NOUN eblip-920 88 131                     SPACE eblip-920 88 132 related relate VERB eblip-920 88 133     SPACE eblip-920 88 134 value value NOUN eblip-920 88 135     SPACE eblip-920 88 136 • • NOUN eblip-920 88 137 timely timely ADV eblip-920 88 138     SPACE eblip-920 88 139 targeted target VERB eblip-920 88 140     SPACE eblip-920 88 141 training training NOUN eblip-920 88 142         SPACE eblip-920 88 143 related relate VERB eblip-920 88 144     SPACE eblip-920 88 145 irritant irritant ADJ eblip-920 88 146     SPACE eblip-920 88 147 • • NUM eblip-920 88 148 lack lack NOUN eblip-920 88 149     SPACE eblip-920 88 150 of of ADP eblip-920 88 151     SPACE eblip-920 88 152 training training NOUN eblip-920 88 153     SPACE eblip-920 88 154 and and CCONJ eblip-920 88 155     SPACE eblip-920 88 156 support support NOUN eblip-920 88 157     SPACE eblip-920 88 158 when when SCONJ eblip-920 88 159                           SPACE eblip-920 88 160 i i PRON eblip-920 88 161     SPACE eblip-920 88 162 need need VERB eblip-920 88 163     SPACE eblip-920 88 164 it it PRON eblip-920 88 165     SPACE eblip-920 88 166 • • ADV eblip-920 88 167 restructured restructure VERB eblip-920 88 168     SPACE eblip-920 88 169 information information NOUN eblip-920 88 170     SPACE eblip-920 88 171 team team NOUN eblip-920 88 172     SPACE eblip-920 88 173 to to PART eblip-920 88 174     SPACE eblip-920 88 175 provide provide VERB eblip-920 88 176     SPACE eblip-920 88 177 support support NOUN eblip-920 88 178     SPACE eblip-920 88 179 for for ADP eblip-920 88 180     SPACE eblip-920 88 181 university university NOUN eblip-920 88 182     SPACE eblip-920 88 183 strategic strategic ADJ eblip-920 88 184     SPACE eblip-920 88 185 priorities priority NOUN eblip-920 88 186     SPACE eblip-920 88 187 • • NUM eblip-920 88 188 increased increase VERB eblip-920 88 189     SPACE eblip-920 88 190 emphasis emphasis NOUN eblip-920 88 191     SPACE eblip-920 88 192 of of ADP eblip-920 88 193     SPACE eblip-920 88 194 sharing share VERB eblip-920 88 195     SPACE eblip-920 88 196 good good ADJ eblip-920 88 197     SPACE eblip-920 88 198 practice practice NOUN eblip-920 88 199     SPACE eblip-920 88 200 across across ADP eblip-920 88 201     SPACE eblip-920 88 202 all all DET eblip-920 88 203     SPACE eblip-920 88 204 schools school NOUN eblip-920 88 205     SPACE eblip-920 88 206 ( ( PUNCT eblip-920 88 207 e.g. e.g. ADV eblip-920 88 208     SPACE eblip-920 88 209 information information NOUN eblip-920 88 210     SPACE eblip-920 88 211 literacy literacy NOUN eblip-920 88 212     SPACE eblip-920 88 213 training training NOUN eblip-920 88 214 , , PUNCT eblip-920 88 215     SPACE eblip-920 88 216 research research NOUN eblip-920 88 217     SPACE eblip-920 88 218 support support NOUN eblip-920 88 219 ) ) PUNCT eblip-920 88 220     SPACE eblip-920 88 221 • • NOUN eblip-920 88 222 increased increase VERB eblip-920 88 223     SPACE eblip-920 88 224 emphasis emphasis NOUN eblip-920 88 225     SPACE eblip-920 88 226 on on ADP eblip-920 88 227     SPACE eblip-920 88 228 support support NOUN eblip-920 88 229     SPACE eblip-920 88 230 for for ADP eblip-920 88 231     SPACE eblip-920 88 232 e‐ e‐ PROPN eblip-920 88 233 learning learning NOUN eblip-920 88 234 ; ; PUNCT eblip-920 88 235     SPACE eblip-920 88 236 trained train VERB eblip-920 88 237     SPACE eblip-920 88 238 librarians librarian NOUN eblip-920 88 239     SPACE eblip-920 88 240 to to PART eblip-920 88 241     SPACE eblip-920 88 242 support support VERB eblip-920 88 243     SPACE eblip-920 88 244 roll‐out roll‐out NOUN eblip-920 88 245     SPACE eblip-920 88 246 of of ADP eblip-920 88 247     SPACE eblip-920 88 248 new new ADJ eblip-920 88 249     SPACE eblip-920 88 250 virtual virtual ADJ eblip-920 88 251     SPACE eblip-920 88 252 learning learning NOUN eblip-920 88 253     SPACE eblip-920 88 254 environment environment NOUN eblip-920 88 255         SPACE eblip-920 88 256 • • NUM eblip-920 88 257 included include VERB eblip-920 88 258     SPACE eblip-920 88 259 library library NOUN eblip-920 88 260     SPACE eblip-920 88 261 information information NOUN eblip-920 88 262     SPACE eblip-920 88 263 in in SCONJ eblip-920 88 264     SPACE eblip-920 88 265 ‘ ' PUNCT eblip-920 88 266 getting getting AUX eblip-920 88 267     SPACE eblip-920 88 268 started start VERB eblip-920 88 269 , , PUNCT eblip-920 88 270 ’ ' PUNCT eblip-920 88 271     SPACE eblip-920 88 272 a a DET eblip-920 88 273     SPACE eblip-920 88 274 six‐week six‐week NOUN eblip-920 88 275     SPACE eblip-920 88 276 online online ADJ eblip-920 88 277     SPACE eblip-920 88 278 induction induction NOUN eblip-920 88 279     SPACE eblip-920 88 280 programme programme NOUN eblip-920 88 281     SPACE eblip-920 88 282 for for ADP eblip-920 88 283     SPACE eblip-920 88 284 new new ADJ eblip-920 88 285     SPACE eblip-920 88 286 students student NOUN eblip-920 88 287     SPACE eblip-920 88 288 • • NUM eblip-920 88 289 introduction introduction NOUN eblip-920 88 290     SPACE eblip-920 88 291 of of ADP eblip-920 88 292     SPACE eblip-920 88 293 ‘ ' PUNCT eblip-920 88 294 welcome welcome ADJ eblip-920 88 295     SPACE eblip-920 88 296 desks desk NOUN eblip-920 88 297 ’ ' PUNCT eblip-920 88 298     SPACE eblip-920 88 299 at at ADP eblip-920 88 300     SPACE eblip-920 88 301 the the DET eblip-920 88 302     SPACE eblip-920 88 303 beginning beginning NOUN eblip-920 88 304     SPACE eblip-920 88 305 of of ADP eblip-920 88 306     SPACE eblip-920 88 307 the the DET eblip-920 88 308     SPACE eblip-920 88 309 academic academic ADJ eblip-920 88 310     SPACE eblip-920 88 311 year year NOUN eblip-920 88 312     SPACE eblip-920 88 313 to to PART eblip-920 88 314     SPACE eblip-920 88 315 help help VERB eblip-920 88 316     SPACE eblip-920 88 317 new new ADJ eblip-920 88 318     SPACE eblip-920 88 319 students student NOUN eblip-920 88 320     SPACE eblip-920 88 321 settle settle VERB eblip-920 88 322     SPACE eblip-920 88 323 in in ADP eblip-920 88 324     SPACE eblip-920 88 325 • • NOUN eblip-920 88 326 significantly significantly ADV eblip-920 88 327     SPACE eblip-920 88 328 improved improve VERB eblip-920 88 329     SPACE eblip-920 88 330 induction induction NOUN eblip-920 88 331     SPACE eblip-920 88 332 and and CCONJ eblip-920 88 333     SPACE eblip-920 88 334 information information NOUN eblip-920 88 335     SPACE eblip-920 88 336 skills skill VERB eblip-920 88 337     SPACE eblip-920 88 338 provision provision NOUN eblip-920 88 339 , , PUNCT eblip-920 88 340     SPACE eblip-920 88 341 with with ADP eblip-920 88 342     SPACE eblip-920 88 343 an an DET eblip-920 88 344     SPACE eblip-920 88 345 increased increase VERB eblip-920 88 346     SPACE eblip-920 88 347 emphasis emphasis NOUN eblip-920 88 348     SPACE eblip-920 88 349 on on ADP eblip-920 88 350     SPACE eblip-920 88 351 information information NOUN eblip-920 88 352     SPACE eblip-920 88 353 skills skill VERB eblip-920 88 354     SPACE eblip-920 88 355 training training NOUN eblip-920 88 356     SPACE eblip-920 88 357 for for ADP eblip-920 88 358     SPACE eblip-920 88 359 all all DET eblip-920 88 360     SPACE eblip-920 88 361 students student NOUN eblip-920 88 362     SPACE eblip-920 88 363 and and CCONJ eblip-920 88 364     SPACE eblip-920 88 365 staff staff NOUN eblip-920 88 366       SPACE eblip-920 88 367 • • NOUN eblip-920 88 368 introduced introduce VERB eblip-920 88 369     SPACE eblip-920 88 370 online online ADJ eblip-920 88 371     SPACE eblip-920 88 372 tutorials tutorial NOUN eblip-920 88 373     SPACE eblip-920 88 374 for for ADP eblip-920 88 375     SPACE eblip-920 88 376 just‐in‐ just‐in‐ NOUN eblip-920 88 377 time time NOUN eblip-920 88 378     SPACE eblip-920 88 379 learning learn VERB eblip-920 88 380     SPACE eblip-920 88 381 • • ADV eblip-920 88 382 embedding embed VERB eblip-920 88 383     SPACE eblip-920 88 384 information information NOUN eblip-920 88 385     SPACE eblip-920 88 386 skills skill NOUN eblip-920 88 387     SPACE eblip-920 88 388 into into SCONJ eblip-920 88 389     SPACE eblip-920 88 390 first first ADJ eblip-920 88 391     SPACE eblip-920 88 392 year year NOUN eblip-920 88 393     SPACE eblip-920 88 394 programmes programme NOUN eblip-920 88 395     SPACE eblip-920 88 396 included include VERB eblip-920 88 397     SPACE eblip-920 88 398 in in ADP eblip-920 88 399     SPACE eblip-920 88 400 ntu ntu PROPN eblip-920 88 401     SPACE eblip-920 88 402 institutional institutional ADJ eblip-920 88 403     SPACE eblip-920 88 404 learning learning NOUN eblip-920 88 405     SPACE eblip-920 88 406 & & CCONJ eblip-920 88 407     SPACE eblip-920 88 408 teaching teaching NOUN eblip-920 88 409     SPACE eblip-920 88 410 enhancement enhancement NOUN eblip-920 88 411     SPACE eblip-920 88 412 strategy strategy NOUN eblip-920 88 413 , , PUNCT eblip-920 88 414     SPACE eblip-920 88 415 and and CCONJ eblip-920 88 416     SPACE eblip-920 88 417 being be AUX eblip-920 88 418     SPACE eblip-920 88 419 progressively progressively ADV eblip-920 88 420     SPACE eblip-920 88 421 introduced introduce VERB eblip-920 88 422     SPACE eblip-920 88 423 • • NOUN eblip-920 88 424 introduced introduce VERB eblip-920 88 425     SPACE eblip-920 88 426 drop‐in drop‐in ADJ eblip-920 88 427     SPACE eblip-920 88 428 sessions session NOUN eblip-920 88 429     SPACE eblip-920 88 430 for for ADP eblip-920 88 431     SPACE eblip-920 88 432 information information NOUN eblip-920 88 433     SPACE eblip-920 88 434 skills skill NOUN eblip-920 88 435     SPACE eblip-920 88 436 development development NOUN eblip-920 88 437     SPACE eblip-920 88 438 • • NOUN eblip-920 88 439 introduced introduce VERB eblip-920 88 440     SPACE eblip-920 88 441 self‐directed self‐directe VERB eblip-920 88 442     SPACE eblip-920 88 443 library library NOUN eblip-920 88 444     SPACE eblip-920 88 445 induction induction NOUN eblip-920 88 446     SPACE eblip-920 88 447 tours tour NOUN eblip-920 88 448     SPACE eblip-920 88 449 using use VERB eblip-920 88 450     SPACE eblip-920 88 451 mp3 mp3 NOUN eblip-920 88 452     SPACE eblip-920 88 453 players player NOUN eblip-920 88 454         SPACE eblip-920 88 455 table table NOUN eblip-920 88 456     SPACE eblip-920 88 457 5 5 NUM eblip-920 88 458 . . PUNCT eblip-920 88 459       SPACE eblip-920 88 460 correlation correlation NOUN eblip-920 88 461     SPACE eblip-920 88 462 of of ADP eblip-920 88 463     SPACE eblip-920 88 464 values value NOUN eblip-920 88 465 , , PUNCT eblip-920 88 466     SPACE eblip-920 88 467 irritations irritation NOUN eblip-920 88 468     SPACE eblip-920 88 469 and and CCONJ eblip-920 88 470     SPACE eblip-920 88 471 actions action NOUN eblip-920 88 472     SPACE eblip-920 88 473 – – PUNCT eblip-920 88 474     SPACE eblip-920 88 475 academic academic ADJ eblip-920 88 476     SPACE eblip-920 88 477 liaison liaison NOUN eblip-920 88 478     SPACE eblip-920 88 479 evidence evidence NOUN eblip-920 88 480     SPACE eblip-920 88 481 based base VERB eblip-920 88 482     SPACE eblip-920 88 483 library library NOUN eblip-920 88 484     SPACE eblip-920 88 485 and and CCONJ eblip-920 88 486     SPACE eblip-920 88 487 information information NOUN eblip-920 88 488     SPACE eblip-920 88 489 practice practice NOUN eblip-920 88 490     SPACE eblip-920 88 491 2008 2008 NUM eblip-920 88 492 , , PUNCT eblip-920 88 493     SPACE eblip-920 88 494 3:1 3:1 NUM eblip-920 88 495     SPACE eblip-920 88 496 47 47 NUM eblip-920 88 497 academic academic ADJ eblip-920 88 498     SPACE eblip-920 88 499 liaison liaison NOUN eblip-920 88 500         SPACE eblip-920 88 501 nottingham nottingham PROPN eblip-920 88 502     SPACE eblip-920 88 503 trent trent NOUN eblip-920 88 504     SPACE eblip-920 88 505 university university NOUN eblip-920 88 506     SPACE eblip-920 88 507 had have AUX eblip-920 88 508     SPACE eblip-920 88 509 always always ADV eblip-920 88 510     SPACE eblip-920 88 511 placed place VERB eblip-920 88 512     SPACE eblip-920 88 513 great great ADJ eblip-920 88 514     SPACE eblip-920 88 515 importance importance NOUN eblip-920 88 516     SPACE eblip-920 88 517 on on ADP eblip-920 88 518     SPACE eblip-920 88 519 the the DET eblip-920 88 520     SPACE eblip-920 88 521 close close ADJ eblip-920 88 522           SPACE eblip-920 88 523 involvement involvement NOUN eblip-920 88 524     SPACE eblip-920 88 525 of of ADP eblip-920 88 526     SPACE eblip-920 88 527 its its PRON eblip-920 88 528     SPACE eblip-920 88 529 professional professional ADJ eblip-920 88 530     SPACE eblip-920 88 531 librarians librarian NOUN eblip-920 88 532     SPACE eblip-920 88 533 with with ADP eblip-920 88 534     SPACE eblip-920 88 535 the the DET eblip-920 88 536     SPACE eblip-920 88 537 teaching teaching NOUN eblip-920 88 538 , , PUNCT eblip-920 88 539     SPACE eblip-920 88 540 learning learn VERB eblip-920 88 541     SPACE eblip-920 88 542 and and CCONJ eblip-920 88 543     SPACE eblip-920 88 544 research research NOUN eblip-920 88 545     SPACE eblip-920 88 546 activities activity NOUN eblip-920 88 547     SPACE eblip-920 88 548 in in ADP eblip-920 88 549     SPACE eblip-920 88 550 the the DET eblip-920 88 551     SPACE eblip-920 88 552 university university NOUN eblip-920 88 553 . . PUNCT eblip-920 88 554       SPACE eblip-920 89 1 the the DET eblip-920 89 2     SPACE eblip-920 89 3 customer customer NOUN eblip-920 89 4     SPACE eblip-920 89 5 value value NOUN eblip-920 89 6     SPACE eblip-920 89 7 discovery discovery NOUN eblip-920 89 8     SPACE eblip-920 89 9 process process NOUN eblip-920 89 10     SPACE eblip-920 89 11 emphasised emphasise VERB eblip-920 89 12     SPACE eblip-920 89 13 the the DET eblip-920 89 14     SPACE eblip-920 89 15 importance importance NOUN eblip-920 89 16     SPACE eblip-920 89 17 of of ADP eblip-920 89 18     SPACE eblip-920 89 19 this this PRON eblip-920 89 20     SPACE eblip-920 89 21 with with ADP eblip-920 89 22     SPACE eblip-920 89 23 a a DET eblip-920 89 24     SPACE eblip-920 89 25 clear clear ADJ eblip-920 89 26     SPACE eblip-920 89 27 demand demand NOUN eblip-920 89 28     SPACE eblip-920 89 29 for for ADP eblip-920 89 30     SPACE eblip-920 89 31 more more ADJ eblip-920 89 32     SPACE eblip-920 89 33 joint joint NOUN eblip-920 89 34     SPACE eblip-920 89 35 working work VERB eblip-920 89 36     SPACE eblip-920 89 37 with with ADP eblip-920 89 38     SPACE eblip-920 89 39 academics academic NOUN eblip-920 89 40     SPACE eblip-920 89 41 and and CCONJ eblip-920 89 42     SPACE eblip-920 89 43 skills skill NOUN eblip-920 89 44     SPACE eblip-920 89 45 development development NOUN eblip-920 89 46     SPACE eblip-920 89 47 work work NOUN eblip-920 89 48     SPACE eblip-920 89 49 with with ADP eblip-920 89 50     SPACE eblip-920 89 51 students student NOUN eblip-920 89 52 . . PUNCT eblip-920 89 53     SPACE eblip-920 89 54 prompted prompt VERB eblip-920 89 55     SPACE eblip-920 89 56 by by ADP eblip-920 89 57     SPACE eblip-920 89 58 a a DET eblip-920 89 59     SPACE eblip-920 89 60 major major ADJ eblip-920 89 61     SPACE eblip-920 89 62 restructuring restructuring NOUN eblip-920 89 63     SPACE eblip-920 89 64 of of ADP eblip-920 89 65     SPACE eblip-920 89 66 the the DET eblip-920 89 67     SPACE eblip-920 89 68 university university NOUN eblip-920 89 69 ’s ’s NOUN eblip-920 89 70     SPACE eblip-920 89 71 academic academic ADJ eblip-920 89 72     SPACE eblip-920 89 73 departments department NOUN eblip-920 89 74 , , PUNCT eblip-920 89 75     SPACE eblip-920 89 76 which which PRON eblip-920 89 77     SPACE eblip-920 89 78 would would AUX eblip-920 89 79     SPACE eblip-920 89 80 in in ADP eblip-920 89 81     SPACE eblip-920 89 82 itself itself PRON eblip-920 89 83     SPACE eblip-920 89 84 have have AUX eblip-920 89 85     SPACE eblip-920 89 86 forced force VERB eblip-920 89 87     SPACE eblip-920 89 88 a a DET eblip-920 89 89     SPACE eblip-920 89 90 matching matching NOUN eblip-920 89 91     SPACE eblip-920 89 92 realignment realignment NOUN eblip-920 89 93     SPACE eblip-920 89 94 of of ADP eblip-920 89 95     SPACE eblip-920 89 96 the the DET eblip-920 89 97     SPACE eblip-920 89 98 responsibilities responsibility NOUN eblip-920 89 99     SPACE eblip-920 89 100 of of ADP eblip-920 89 101     SPACE eblip-920 89 102 the the DET eblip-920 89 103     SPACE eblip-920 89 104 professional professional ADJ eblip-920 89 105     SPACE eblip-920 89 106 librarians librarian NOUN eblip-920 89 107 , , PUNCT eblip-920 89 108     SPACE eblip-920 89 109 llr llr NOUN eblip-920 89 110     SPACE eblip-920 89 111 used use VERB eblip-920 89 112     SPACE eblip-920 89 113 this this PRON eblip-920 89 114     SPACE eblip-920 89 115 as as ADP eblip-920 89 116     SPACE eblip-920 89 117 an an DET eblip-920 89 118     SPACE eblip-920 89 119 opportunity opportunity NOUN eblip-920 89 120     SPACE eblip-920 89 121 to to AUX eblip-920 89 122     SPACE eblip-920 89 123 fundamentally fundamentally ADV eblip-920 89 124     SPACE eblip-920 89 125 restructure restructure VERB eblip-920 89 126     SPACE eblip-920 89 127 the the DET eblip-920 89 128     SPACE eblip-920 89 129 academic academic ADJ eblip-920 89 130     SPACE eblip-920 89 131 liaison liaison NOUN eblip-920 89 132     SPACE eblip-920 89 133 team team NOUN eblip-920 89 134     SPACE eblip-920 89 135 into into ADP eblip-920 89 136     SPACE eblip-920 89 137 a a DET eblip-920 89 138     SPACE eblip-920 89 139 new new ADJ eblip-920 89 140     SPACE eblip-920 89 141 single single ADJ eblip-920 89 142     SPACE eblip-920 89 143 unit unit NOUN eblip-920 89 144 . . PUNCT eblip-920 89 145     SPACE eblip-920 90 1 this this PRON eblip-920 90 2     SPACE eblip-920 90 3 provided provide VERB eblip-920 90 4     SPACE eblip-920 90 5 the the DET eblip-920 90 6     SPACE eblip-920 90 7 flexibility flexibility NOUN eblip-920 90 8     SPACE eblip-920 90 9 to to PART eblip-920 90 10     SPACE eblip-920 90 11 respond respond VERB eblip-920 90 12     SPACE eblip-920 90 13 to to PART eblip-920 90 14     SPACE eblip-920 90 15 unmet unmet NOUN eblip-920 90 16     SPACE eblip-920 90 17 demand demand NOUN eblip-920 90 18 , , PUNCT eblip-920 90 19     SPACE eblip-920 90 20 and and CCONJ eblip-920 90 21     SPACE eblip-920 90 22 provide provide VERB eblip-920 90 23     SPACE eblip-920 90 24 the the DET eblip-920 90 25     SPACE eblip-920 90 26 librarians librarian NOUN eblip-920 90 27     SPACE eblip-920 90 28 in in ADP eblip-920 90 29     SPACE eblip-920 90 30 the the DET eblip-920 90 31     SPACE eblip-920 90 32 new new ADJ eblip-920 90 33     SPACE eblip-920 90 34 structure structure NOUN eblip-920 90 35     SPACE eblip-920 90 36 with with ADP eblip-920 90 37     SPACE eblip-920 90 38 a a DET eblip-920 90 39     SPACE eblip-920 90 40 coherent coherent ADJ eblip-920 90 41     SPACE eblip-920 90 42 strategy strategy NOUN eblip-920 90 43     SPACE eblip-920 90 44 for for ADP eblip-920 90 45     SPACE eblip-920 90 46 liaison liaison NOUN eblip-920 90 47     SPACE eblip-920 90 48 work work NOUN eblip-920 90 49 . . PUNCT eblip-920 90 50     SPACE eblip-920 91 1 the the DET eblip-920 91 2     SPACE eblip-920 91 3 ‘ ' PUNCT eblip-920 91 4 reinvented reinvent VERB eblip-920 91 5 ’ ' PUNCT eblip-920 91 6     SPACE eblip-920 91 7 team team NOUN eblip-920 91 8     SPACE eblip-920 91 9 provided provide VERB eblip-920 91 10     SPACE eblip-920 91 11 the the DET eblip-920 91 12     SPACE eblip-920 91 13 impetus impetus NOUN eblip-920 91 14     SPACE eblip-920 91 15 and and CCONJ eblip-920 91 16     SPACE eblip-920 91 17 resources resource NOUN eblip-920 91 18     SPACE eblip-920 91 19 to to PART eblip-920 91 20     SPACE eblip-920 91 21 introduce introduce VERB eblip-920 91 22     SPACE eblip-920 91 23 a a DET eblip-920 91 24     SPACE eblip-920 91 25 number number NOUN eblip-920 91 26     SPACE eblip-920 91 27 of of ADP eblip-920 91 28     SPACE eblip-920 91 29 new new ADJ eblip-920 91 30     SPACE eblip-920 91 31 developments development NOUN eblip-920 91 32 : : PUNCT eblip-920 91 33     SPACE eblip-920 91 34 collaboration collaboration NOUN eblip-920 91 35     SPACE eblip-920 91 36 in in ADP eblip-920 91 37     SPACE eblip-920 91 38 elearning elearne VERB eblip-920 91 39     SPACE eblip-920 91 40 projects project NOUN eblip-920 91 41 , , PUNCT eblip-920 91 42     SPACE eblip-920 91 43 the the DET eblip-920 91 44     SPACE eblip-920 91 45 use use NOUN eblip-920 91 46     SPACE eblip-920 91 47 of of ADP eblip-920 91 48     SPACE eblip-920 91 49 web web NOUN eblip-920 91 50     SPACE eblip-920 91 51 2.0 2.0 NUM eblip-920 91 52     SPACE eblip-920 91 53 type type NOUN eblip-920 91 54     SPACE eblip-920 91 55 technologies technology NOUN eblip-920 91 56     SPACE eblip-920 91 57 to to PART eblip-920 91 58     SPACE eblip-920 91 59 improve improve VERB eblip-920 91 60     SPACE eblip-920 91 61 relevance relevance NOUN eblip-920 91 62     SPACE eblip-920 91 63 and and CCONJ eblip-920 91 64     SPACE eblip-920 91 65 take take VERB eblip-920 91 66     SPACE eblip-920 91 67 up up ADP eblip-920 91 68     SPACE eblip-920 91 69 of of ADP eblip-920 91 70     SPACE eblip-920 91 71 student student NOUN eblip-920 91 72     SPACE eblip-920 91 73 induction induction NOUN eblip-920 91 74     SPACE eblip-920 91 75 and and CCONJ eblip-920 91 76     SPACE eblip-920 91 77 skills skill NOUN eblip-920 91 78     SPACE eblip-920 91 79 sessions session NOUN eblip-920 91 80 , , PUNCT eblip-920 91 81     SPACE eblip-920 91 82 development development NOUN eblip-920 91 83     SPACE eblip-920 91 84 of of ADP eblip-920 91 85     SPACE eblip-920 91 86 additional additional ADJ eblip-920 91 87     SPACE eblip-920 91 88 online online ADJ eblip-920 91 89     SPACE eblip-920 91 90 self‐help self‐help NOUN eblip-920 91 91     SPACE eblip-920 91 92 information information NOUN eblip-920 91 93     SPACE eblip-920 91 94 tutorials tutorial NOUN eblip-920 91 95 , , PUNCT eblip-920 91 96     SPACE eblip-920 91 97 introduction introduction NOUN eblip-920 91 98     SPACE eblip-920 91 99 of of ADP eblip-920 91 100     SPACE eblip-920 91 101 a a DET eblip-920 91 102     SPACE eblip-920 91 103 virtual virtual ADJ eblip-920 91 104     SPACE eblip-920 91 105 reference reference NOUN eblip-920 91 106     SPACE eblip-920 91 107 service service NOUN eblip-920 91 108 , , PUNCT eblip-920 91 109     SPACE eblip-920 91 110 support support NOUN eblip-920 91 111     SPACE eblip-920 91 112 and and CCONJ eblip-920 91 113     SPACE eblip-920 91 114 involvement involvement NOUN eblip-920 91 115     SPACE eblip-920 91 116 in in ADP eblip-920 91 117     SPACE eblip-920 91 118 the the DET eblip-920 91 119     SPACE eblip-920 91 120 university university NOUN eblip-920 91 121 ’s ’s NOUN eblip-920 91 122     SPACE eblip-920 91 123 ‘ ' PUNCT eblip-920 91 124 welcome welcome ADJ eblip-920 91 125 ’ ' PUNCT eblip-920 91 126     SPACE eblip-920 91 127 programme programme NOUN eblip-920 91 128     SPACE eblip-920 91 129 for for ADP eblip-920 91 130     SPACE eblip-920 91 131 new new ADJ eblip-920 91 132     SPACE eblip-920 91 133 students student NOUN eblip-920 91 134 , , PUNCT eblip-920 91 135     SPACE eblip-920 91 136 and and CCONJ eblip-920 91 137     SPACE eblip-920 91 138 introduction introduction NOUN eblip-920 91 139     SPACE eblip-920 91 140 of of ADP eblip-920 91 141     SPACE eblip-920 91 142 drop‐in drop‐in ADJ eblip-920 91 143     SPACE eblip-920 91 144 sessions session NOUN eblip-920 91 145     SPACE eblip-920 91 146 to to PART eblip-920 91 147     SPACE eblip-920 91 148 complement complement VERB eblip-920 91 149     SPACE eblip-920 91 150 the the DET eblip-920 91 151     SPACE eblip-920 91 152 existing exist VERB eblip-920 91 153     SPACE eblip-920 91 154 programmed program VERB eblip-920 91 155     SPACE eblip-920 91 156 information information NOUN eblip-920 91 157     SPACE eblip-920 91 158 skills skill VERB eblip-920 91 159     SPACE eblip-920 91 160 sessions session NOUN eblip-920 91 161 . . PUNCT eblip-920 91 162           SPACE eblip-920 92 1 the the DET eblip-920 92 2     SPACE eblip-920 92 3 hierarchy hierarchy NOUN eblip-920 92 4     SPACE eblip-920 92 5 of of ADP eblip-920 92 6     SPACE eblip-920 92 7 values value NOUN eblip-920 92 8     SPACE eblip-920 92 9 has have AUX eblip-920 92 10     SPACE eblip-920 92 11 also also ADV eblip-920 92 12     SPACE eblip-920 92 13 informed inform VERB eblip-920 92 14     SPACE eblip-920 92 15 the the DET eblip-920 92 16     SPACE eblip-920 92 17 revision revision NOUN eblip-920 92 18     SPACE eblip-920 92 19 of of ADP eblip-920 92 20     SPACE eblip-920 92 21 llr llr VERB eblip-920 92 22 ’s ’s NOUN eblip-920 92 23     SPACE eblip-920 92 24 service service NOUN eblip-920 92 25     SPACE eblip-920 92 26 charter charter NOUN eblip-920 92 27 , , PUNCT eblip-920 92 28     SPACE eblip-920 92 29 creating create VERB eblip-920 92 30     SPACE eblip-920 92 31 a a DET eblip-920 92 32     SPACE eblip-920 92 33 new new ADJ eblip-920 92 34     SPACE eblip-920 92 35 charter charter NOUN eblip-920 92 36     SPACE eblip-920 92 37 for for ADP eblip-920 92 38     SPACE eblip-920 92 39 services service NOUN eblip-920 92 40     SPACE eblip-920 92 41 to to ADP eblip-920 92 42     SPACE eblip-920 92 43 academic academic ADJ eblip-920 92 44     SPACE eblip-920 92 45 staff staff NOUN eblip-920 92 46 . . PUNCT eblip-920 92 47     SPACE eblip-920 93 1 ( ( PUNCT eblip-920 93 2 see see VERB eblip-920 93 3     SPACE eblip-920 93 4 < < X eblip-920 93 5 http://www.ntu.ac.uk/llr/about_us/servic http://www.ntu.ac.uk/llr/about_us/servic PROPN eblip-920 93 6 e_charter_values e_charter_value NOUN eblip-920 93 7 / / SYM eblip-920 93 8 index.html index.html PROPN eblip-920 93 9 > > PROPN eblip-920 93 10 . . PUNCT eblip-920 93 11 ) ) PUNCT eblip-920 93 12         SPACE eblip-920 93 13 ntu ntu PROPN eblip-920 93 14     SPACE eblip-920 93 15 student student NOUN eblip-920 93 16     SPACE eblip-920 93 17 satisfaction satisfaction NOUN eblip-920 93 18     SPACE eblip-920 93 19 survey survey NOUN eblip-920 93 20         SPACE eblip-920 93 21 the the DET eblip-920 93 22     SPACE eblip-920 93 23 university university NOUN eblip-920 93 24 ’s ’s NOUN eblip-920 93 25     SPACE eblip-920 93 26 bi‐annual bi‐annual ADJ eblip-920 93 27     SPACE eblip-920 93 28 student student NOUN eblip-920 93 29     SPACE eblip-920 93 30 satisfaction satisfaction NOUN eblip-920 93 31     SPACE eblip-920 93 32 survey survey NOUN eblip-920 93 33     SPACE eblip-920 93 34 demonstrates demonstrate VERB eblip-920 93 35     SPACE eblip-920 93 36 that that SCONJ eblip-920 93 37     SPACE eblip-920 93 38 the the DET eblip-920 93 39     SPACE eblip-920 93 40 actions action NOUN eblip-920 93 41     SPACE eblip-920 93 42 taken take VERB eblip-920 93 43     SPACE eblip-920 93 44 in in ADP eblip-920 93 45     SPACE eblip-920 93 46 response response NOUN eblip-920 93 47     SPACE eblip-920 93 48 to to ADP eblip-920 93 49     SPACE eblip-920 93 50 the the DET eblip-920 93 51     SPACE eblip-920 93 52 customer customer NOUN eblip-920 93 53     SPACE eblip-920 93 54 value value NOUN eblip-920 93 55     SPACE eblip-920 93 56 discovery discovery NOUN eblip-920 93 57     SPACE eblip-920 93 58 research research NOUN eblip-920 93 59     SPACE eblip-920 93 60 have have AUX eblip-920 93 61     SPACE eblip-920 93 62 had have VERB eblip-920 93 63     SPACE eblip-920 93 64 a a DET eblip-920 93 65     SPACE eblip-920 93 66 positive positive ADJ eblip-920 93 67     SPACE eblip-920 93 68 impact impact NOUN eblip-920 93 69     SPACE eblip-920 93 70 on on ADP eblip-920 93 71     SPACE eblip-920 93 72 student student NOUN eblip-920 93 73     SPACE eblip-920 93 74 perceptions perception NOUN eblip-920 93 75     SPACE eblip-920 93 76 of of ADP eblip-920 93 77     SPACE eblip-920 93 78 service service NOUN eblip-920 93 79 . . PUNCT eblip-920 93 80                             SPACE eblip-920 94 1 evidence evidence NOUN eblip-920 94 2     SPACE eblip-920 94 3 based base VERB eblip-920 94 4     SPACE eblip-920 94 5 library library NOUN eblip-920 94 6     SPACE eblip-920 94 7 and and CCONJ eblip-920 94 8     SPACE eblip-920 94 9 information information NOUN eblip-920 94 10     SPACE eblip-920 94 11 practice practice NOUN eblip-920 94 12     SPACE eblip-920 94 13 2008 2008 NUM eblip-920 94 14 , , PUNCT eblip-920 94 15     SPACE eblip-920 94 16 3:1 3:1 NUM eblip-920 94 17     SPACE eblip-920 94 18 48 48 NUM eblip-920 94 19         SPACE eblip-920 94 20 survey survey NOUN eblip-920 94 21     SPACE eblip-920 94 22 area area NOUN eblip-920 94 23     SPACE eblip-920 94 24 2005 2005 NUM eblip-920 94 25 % % NOUN eblip-920 94 26     SPACE eblip-920 94 27 actively actively ADV eblip-920 94 28     SPACE eblip-920 94 29 satisfied satisfied ADJ eblip-920 94 30     SPACE eblip-920 94 31 2007 2007 NUM eblip-920 94 32 % % NOUN eblip-920 94 33     SPACE eblip-920 94 34 actively actively ADV eblip-920 94 35     SPACE eblip-920 94 36 satisfied satisfied ADJ eblip-920 94 37     SPACE eblip-920 94 38 change change NOUN eblip-920 94 39 library library NOUN eblip-920 94 40     SPACE eblip-920 94 41 website website NOUN eblip-920 94 42     SPACE eblip-920 94 43 73 73 NUM eblip-920 94 44 % % NOUN eblip-920 94 45     SPACE eblip-920 94 46 81 81 NUM eblip-920 94 47 % % NOUN eblip-920 94 48     SPACE eblip-920 95 1 +8 +8 PROPN eblip-920 95 2 % % NOUN eblip-920 95 3     SPACE eblip-920 95 4 opening opening NOUN eblip-920 95 5     SPACE eblip-920 95 6 hours hour NOUN eblip-920 95 7     SPACE eblip-920 95 8 70 70 NUM eblip-920 95 9 % % NOUN eblip-920 95 10     SPACE eblip-920 95 11 76 76 NUM eblip-920 95 12 % % NOUN eblip-920 95 13     SPACE eblip-920 95 14 +6 +6 PROPN eblip-920 95 15 % % NOUN eblip-920 95 16     SPACE eblip-920 95 17 helpful helpful ADJ eblip-920 95 18     SPACE eblip-920 95 19 and and CCONJ eblip-920 95 20     SPACE eblip-920 95 21 accessible accessible ADJ eblip-920 95 22     SPACE eblip-920 95 23 staff staff NOUN eblip-920 95 24       SPACE eblip-920 95 25 67 67 NUM eblip-920 95 26 % % NOUN eblip-920 95 27     SPACE eblip-920 95 28 74 74 NUM eblip-920 95 29 % % NOUN eblip-920 95 30     SPACE eblip-920 96 1 +7 +7 INTJ eblip-920 96 2 % % NOUN eblip-920 96 3     SPACE eblip-920 96 4 access access NOUN eblip-920 96 5     SPACE eblip-920 96 6 to to PART eblip-920 96 7     SPACE eblip-920 96 8 printers/ printers/ VERB eblip-920 96 9     SPACE eblip-920 96 10 photocopiers photocopier NOUN eblip-920 96 11     SPACE eblip-920 96 12 55 55 NUM eblip-920 96 13 % % NOUN eblip-920 96 14     SPACE eblip-920 96 15 73 73 NUM eblip-920 96 16 % % NOUN eblip-920 96 17     SPACE eblip-920 96 18 +18 +18 ADJ eblip-920 96 19 % % NOUN eblip-920 96 20     SPACE eblip-920 96 21 availability availability NOUN eblip-920 96 22     SPACE eblip-920 96 23 of of ADP eblip-920 96 24     SPACE eblip-920 96 25 study study NOUN eblip-920 96 26     SPACE eblip-920 96 27 places place NOUN eblip-920 96 28     SPACE eblip-920 96 29 64 64 NUM eblip-920 96 30 % % NOUN eblip-920 96 31     SPACE eblip-920 96 32 73 73 NUM eblip-920 96 33 % % NOUN eblip-920 96 34     SPACE eblip-920 96 35 +9 +9 NUM eblip-920 96 36 % % NOUN eblip-920 96 37     SPACE eblip-920 96 38 availability availability NOUN eblip-920 96 39     SPACE eblip-920 96 40 of of ADP eblip-920 96 41     SPACE eblip-920 96 42 e‐journals e‐journal NOUN eblip-920 96 43     SPACE eblip-920 96 44 and and CCONJ eblip-920 96 45     SPACE eblip-920 96 46 databases database NOUN eblip-920 96 47     SPACE eblip-920 96 48 66 66 NUM eblip-920 96 49 % % NOUN eblip-920 96 50     SPACE eblip-920 96 51 70 70 NUM eblip-920 96 52 % % NOUN eblip-920 96 53     SPACE eblip-920 96 54 +4 +4 ADJ eblip-920 96 55 % % NOUN eblip-920 96 56     SPACE eblip-920 96 57 range range NOUN eblip-920 96 58     SPACE eblip-920 96 59 of of ADP eblip-920 96 60     SPACE eblip-920 96 61 e‐journals e‐journal NOUN eblip-920 96 62     SPACE eblip-920 96 63 and and CCONJ eblip-920 96 64     SPACE eblip-920 96 65 database database NOUN eblip-920 96 66     SPACE eblip-920 96 67 61 61 NUM eblip-920 96 68 % % NOUN eblip-920 96 69     SPACE eblip-920 96 70 69 69 NUM eblip-920 96 71 % % NOUN eblip-920 96 72     SPACE eblip-920 97 1 +8 +8 PROPN eblip-920 97 2 % % NOUN eblip-920 97 3     SPACE eblip-920 97 4 availability availability NOUN eblip-920 97 5     SPACE eblip-920 97 6 of of ADP eblip-920 97 7     SPACE eblip-920 97 8 group group NOUN eblip-920 97 9     SPACE eblip-920 97 10 study study NOUN eblip-920 97 11     SPACE eblip-920 97 12 rooms room NOUN eblip-920 97 13     SPACE eblip-920 97 14 n n CCONJ eblip-920 97 15 / / SYM eblip-920 97 16 a a DET eblip-920 97 17     SPACE eblip-920 97 18 68 68 NUM eblip-920 97 19 % % NOUN eblip-920 97 20     SPACE eblip-920 97 21 n n CCONJ eblip-920 97 22 / / SYM eblip-920 97 23 a a DET eblip-920 97 24     SPACE eblip-920 97 25 range range NOUN eblip-920 97 26     SPACE eblip-920 97 27 of of ADP eblip-920 97 28     SPACE eblip-920 97 29 books book NOUN eblip-920 97 30     SPACE eblip-920 97 31 61 61 NUM eblip-920 97 32 % % NOUN eblip-920 97 33     SPACE eblip-920 97 34 65 65 NUM eblip-920 97 35 % % NOUN eblip-920 97 36     SPACE eblip-920 97 37 +4 +4 ADJ eblip-920 97 38 % % NOUN eblip-920 97 39     SPACE eblip-920 97 40 range range NOUN eblip-920 97 41     SPACE eblip-920 97 42 of of ADP eblip-920 97 43     SPACE eblip-920 97 44 printed print VERB eblip-920 97 45     SPACE eblip-920 97 46 journals journal NOUN eblip-920 97 47     SPACE eblip-920 97 48 61 61 NUM eblip-920 97 49 % % NOUN eblip-920 97 50     SPACE eblip-920 97 51 64 64 NUM eblip-920 97 52 % % NOUN eblip-920 97 53     SPACE eblip-920 97 54 +3 +3 ADJ eblip-920 97 55 % % NOUN eblip-920 97 56     SPACE eblip-920 97 57 availability availability NOUN eblip-920 97 58     SPACE eblip-920 97 59 of of ADP eblip-920 97 60     SPACE eblip-920 97 61 pcs pc NOUN eblip-920 97 62     SPACE eblip-920 97 63 in in ADP eblip-920 97 64     SPACE eblip-920 97 65 libraries library NOUN eblip-920 97 66     SPACE eblip-920 97 67 48 48 NUM eblip-920 97 68 % % NOUN eblip-920 97 69     SPACE eblip-920 97 70 63 63 NUM eblip-920 97 71 % % NOUN eblip-920 97 72     SPACE eblip-920 97 73 +15 +15 NUM eblip-920 97 74 % % NOUN eblip-920 97 75     SPACE eblip-920 97 76 noise noise NOUN eblip-920 97 77     SPACE eblip-920 97 78 levels level NOUN eblip-920 97 79     SPACE eblip-920 97 80 52 52 NUM eblip-920 97 81 % % NOUN eblip-920 97 82     SPACE eblip-920 97 83 62 62 NUM eblip-920 97 84 % % NOUN eblip-920 97 85     SPACE eblip-920 97 86 +10 +10 NOUN eblip-920 97 87 % % NOUN eblip-920 97 88     SPACE eblip-920 97 89 training training NOUN eblip-920 97 90     SPACE eblip-920 97 91 and and CCONJ eblip-920 97 92     SPACE eblip-920 97 93 support support NOUN eblip-920 97 94     SPACE eblip-920 97 95 for for ADP eblip-920 97 96     SPACE eblip-920 97 97 students student NOUN eblip-920 97 98     SPACE eblip-920 97 99 in in ADP eblip-920 97 100     SPACE eblip-920 97 101 using use VERB eblip-920 97 102     SPACE eblip-920 97 103 library library NOUN eblip-920 97 104     SPACE eblip-920 97 105 facilities facility NOUN eblip-920 97 106     SPACE eblip-920 97 107 57 57 NUM eblip-920 97 108 % % NOUN eblip-920 97 109     SPACE eblip-920 97 110 61 61 NUM eblip-920 97 111 % % NOUN eblip-920 97 112     SPACE eblip-920 97 113 +4 +4 ADJ eblip-920 97 114 % % NOUN eblip-920 97 115     SPACE eblip-920 97 116 range range NOUN eblip-920 97 117     SPACE eblip-920 97 118 of of ADP eblip-920 97 119     SPACE eblip-920 97 120 audio audio NOUN eblip-920 97 121     SPACE eblip-920 97 122 and and CCONJ eblip-920 97 123     SPACE eblip-920 97 124 visual visual ADJ eblip-920 97 125     SPACE eblip-920 97 126 materials material NOUN eblip-920 97 127     SPACE eblip-920 97 128 61 61 NUM eblip-920 97 129 % % NOUN eblip-920 97 130     SPACE eblip-920 97 131 59 59 NUM eblip-920 97 132 % % NOUN eblip-920 97 133     SPACE eblip-920 97 134 ‐2 ‐2 NUM eblip-920 97 135 % % NOUN eblip-920 97 136     SPACE eblip-920 97 137 availability availability NOUN eblip-920 97 138     SPACE eblip-920 97 139 of of ADP eblip-920 97 140     SPACE eblip-920 97 141 books book NOUN eblip-920 97 142     SPACE eblip-920 97 143 and and CCONJ eblip-920 97 144     SPACE eblip-920 97 145 materials material NOUN eblip-920 97 146     SPACE eblip-920 97 147 from from ADP eblip-920 97 148     SPACE eblip-920 97 149 reading reading NOUN eblip-920 97 150     SPACE eblip-920 97 151 list list NOUN eblip-920 97 152     SPACE eblip-920 97 153 47 47 NUM eblip-920 97 154 % % NOUN eblip-920 97 155     SPACE eblip-920 97 156 53 53 NUM eblip-920 97 157 % % NOUN eblip-920 97 158     SPACE eblip-920 97 159 +6 +6 PROPN eblip-920 97 160 % % NOUN eblip-920 97 161     SPACE eblip-920 97 162 loan loan NOUN eblip-920 97 163     SPACE eblip-920 97 164 periods period NOUN eblip-920 97 165     SPACE eblip-920 97 166 52 52 NUM eblip-920 97 167 % % NOUN eblip-920 97 168     SPACE eblip-920 97 169 57 57 NUM eblip-920 97 170 % % NOUN eblip-920 97 171     SPACE eblip-920 97 172 +5 +5 PROPN eblip-920 97 173 % % NOUN eblip-920 97 174     SPACE eblip-920 97 175 loan loan NOUN eblip-920 97 176     SPACE eblip-920 97 177 of of ADP eblip-920 97 178     SPACE eblip-920 97 179 laptops laptop NOUN eblip-920 97 180     SPACE eblip-920 97 181 for for ADP eblip-920 97 182     SPACE eblip-920 97 183 in‐library in‐library ADJ eblip-920 97 184     SPACE eblip-920 97 185 use use NOUN eblip-920 97 186     SPACE eblip-920 97 187 n n CCONJ eblip-920 97 188 / / SYM eblip-920 97 189 a a DET eblip-920 97 190     SPACE eblip-920 97 191 51 51 NUM eblip-920 97 192 % % NOUN eblip-920 97 193     SPACE eblip-920 97 194 n n CCONJ eblip-920 97 195 / / SYM eblip-920 97 196 a a DET eblip-920 97 197     SPACE eblip-920 97 198 table table NOUN eblip-920 97 199     SPACE eblip-920 97 200 6 6 NUM eblip-920 97 201 . . PUNCT eblip-920 97 202     SPACE eblip-920 97 203 nottingham nottingham PROPN eblip-920 97 204     SPACE eblip-920 97 205 trent trent NOUN eblip-920 97 206     SPACE eblip-920 97 207 university university NOUN eblip-920 97 208     SPACE eblip-920 97 209 library library NOUN eblip-920 97 210     SPACE eblip-920 97 211 student student NOUN eblip-920 97 212     SPACE eblip-920 97 213 satisfaction satisfaction NOUN eblip-920 97 214     SPACE eblip-920 97 215 survey survey NOUN eblip-920 97 216     SPACE eblip-920 97 217 comparison comparison NOUN eblip-920 97 218 , , PUNCT eblip-920 97 219     SPACE eblip-920 97 220 2005‐ 2005‐ NUM eblip-920 97 221 2007 2007 NUM eblip-920 97 222         SPACE eblip-920 97 223 this this DET eblip-920 97 224     SPACE eblip-920 97 225 ntu ntu NOUN eblip-920 97 226     SPACE eblip-920 97 227 survey survey NOUN eblip-920 97 228 , , PUNCT eblip-920 97 229     SPACE eblip-920 97 230 which which PRON eblip-920 97 231     SPACE eblip-920 97 232 only only ADV eblip-920 97 233     SPACE eblip-920 97 234 canvasses canvass NOUN eblip-920 97 235     SPACE eblip-920 97 236 students student NOUN eblip-920 97 237 , , PUNCT eblip-920 97 238     SPACE eblip-920 97 239 does do AUX eblip-920 97 240     SPACE eblip-920 97 241 not not PART eblip-920 97 242     SPACE eblip-920 97 243 replace replace VERB eblip-920 97 244     SPACE eblip-920 97 245 the the DET eblip-920 97 246     SPACE eblip-920 97 247 customer customer NOUN eblip-920 97 248     SPACE eblip-920 97 249 value value NOUN eblip-920 97 250     SPACE eblip-920 97 251 discovery discovery NOUN eblip-920 97 252     SPACE eblip-920 97 253 process process NOUN eblip-920 97 254 . . PUNCT eblip-920 97 255     SPACE eblip-920 97 256 while while SCONJ eblip-920 97 257     SPACE eblip-920 97 258 there there PRON eblip-920 97 259     SPACE eblip-920 97 260 is be AUX eblip-920 97 261     SPACE eblip-920 97 262 a a DET eblip-920 97 263     SPACE eblip-920 97 264 similarity similarity NOUN eblip-920 97 265     SPACE eblip-920 97 266 between between ADP eblip-920 97 267     SPACE eblip-920 97 268 the the DET eblip-920 97 269     SPACE eblip-920 97 270 needs need NOUN eblip-920 97 271     SPACE eblip-920 97 272 of of ADP eblip-920 97 273     SPACE eblip-920 97 274 students student NOUN eblip-920 97 275     SPACE eblip-920 97 276 and and CCONJ eblip-920 97 277     SPACE eblip-920 97 278 those those PRON eblip-920 97 279     SPACE eblip-920 97 280 of of ADP eblip-920 97 281     SPACE eblip-920 97 282 academic academic ADJ eblip-920 97 283     SPACE eblip-920 97 284 staff staff NOUN eblip-920 97 285 , , PUNCT eblip-920 97 286     SPACE eblip-920 97 287 the the DET eblip-920 97 288     SPACE eblip-920 97 289 customer customer NOUN eblip-920 97 290     SPACE eblip-920 97 291 value value NOUN eblip-920 97 292     SPACE eblip-920 97 293 discovery discovery NOUN eblip-920 97 294     SPACE eblip-920 97 295 research research NOUN eblip-920 97 296     SPACE eblip-920 97 297 provided provide VERB eblip-920 97 298     SPACE eblip-920 97 299 evidence evidence NOUN eblip-920 97 300     SPACE eblip-920 97 301 about about ADP eblip-920 97 302     SPACE eblip-920 97 303 what what PRON eblip-920 97 304     SPACE eblip-920 97 305 academic academic ADJ eblip-920 97 306     SPACE eblip-920 97 307 staff staff NOUN eblip-920 97 308     SPACE eblip-920 97 309 valued value VERB eblip-920 97 310 , , PUNCT eblip-920 97 311     SPACE eblip-920 97 312 as as ADV eblip-920 97 313     SPACE eblip-920 97 314 well well ADV eblip-920 97 315     SPACE eblip-920 97 316 as as ADP eblip-920 97 317     SPACE eblip-920 97 318 the the DET eblip-920 97 319     SPACE eblip-920 97 320 priority priority NOUN eblip-920 97 321     SPACE eblip-920 97 322 of of ADP eblip-920 97 323     SPACE eblip-920 97 324 services service NOUN eblip-920 97 325     SPACE eblip-920 97 326 valued value VERB eblip-920 97 327     SPACE eblip-920 97 328 by by ADP eblip-920 97 329     SPACE eblip-920 97 330 on‐campus on‐campus NOUN eblip-920 97 331     SPACE eblip-920 97 332 undergraduate undergraduate NOUN eblip-920 97 333     SPACE eblip-920 97 334 students student NOUN eblip-920 97 335 . . PUNCT eblip-920 97 336         SPACE eblip-920 97 337 national national ADJ eblip-920 97 338     SPACE eblip-920 97 339 student student NOUN eblip-920 97 340     SPACE eblip-920 97 341 satisfaction satisfaction NOUN eblip-920 97 342     SPACE eblip-920 97 343 survey survey NOUN eblip-920 97 344         SPACE eblip-920 97 345 although although SCONJ eblip-920 97 346     SPACE eblip-920 97 347 there there PRON eblip-920 97 348     SPACE eblip-920 97 349 is be AUX eblip-920 97 350     SPACE eblip-920 97 351 no no DET eblip-920 97 352     SPACE eblip-920 97 353 comparable comparable ADJ eblip-920 97 354     SPACE eblip-920 97 355 data datum NOUN eblip-920 97 356     SPACE eblip-920 97 357 available available ADJ eblip-920 97 358     SPACE eblip-920 97 359 for for ADP eblip-920 97 360     SPACE eblip-920 97 361 2005 2005 NUM eblip-920 97 362 , , PUNCT eblip-920 97 363     SPACE eblip-920 97 364 the the DET eblip-920 97 365     SPACE eblip-920 97 366 improvement improvement NOUN eblip-920 97 367     SPACE eblip-920 97 368 in in ADP eblip-920 97 369     SPACE eblip-920 97 370 the the DET eblip-920 97 371     SPACE eblip-920 97 372 three three NUM eblip-920 97 373     SPACE eblip-920 97 374 library‐related library‐related ADJ eblip-920 97 375     SPACE eblip-920 97 376 questions question NOUN eblip-920 97 377     SPACE eblip-920 97 378 in in ADP eblip-920 97 379     SPACE eblip-920 97 380 the the DET eblip-920 97 381     SPACE eblip-920 97 382 uk uk PROPN eblip-920 97 383     SPACE eblip-920 97 384 hefce hefce PROPN eblip-920 97 385     SPACE eblip-920 97 386 national national ADJ eblip-920 97 387     SPACE eblip-920 97 388 survey survey NOUN eblip-920 97 389     SPACE eblip-920 97 390 of of ADP eblip-920 97 391     SPACE eblip-920 97 392 students student NOUN eblip-920 97 393     SPACE eblip-920 97 394 from from ADP eblip-920 97 395     SPACE eblip-920 97 396 2006 2006 NUM eblip-920 97 397     SPACE eblip-920 97 398 to to ADP eblip-920 97 399     SPACE eblip-920 97 400 2007 2007 NUM eblip-920 97 401     SPACE eblip-920 97 402 shows show VERB eblip-920 97 403     SPACE eblip-920 97 404 a a DET eblip-920 97 405     SPACE eblip-920 97 406 marked mark VERB eblip-920 97 407     SPACE eblip-920 97 408 improvement improvement NOUN eblip-920 97 409     SPACE eblip-920 97 410 in in ADP eblip-920 97 411     SPACE eblip-920 97 412 rating rating NOUN eblip-920 97 413     SPACE eblip-920 97 414 over over ADP eblip-920 97 415     SPACE eblip-920 97 416 the the DET eblip-920 97 417     SPACE eblip-920 97 418 12 12 NUM eblip-920 97 419     SPACE eblip-920 97 420 month month NOUN eblip-920 97 421     SPACE eblip-920 97 422 period period NOUN eblip-920 97 423     SPACE eblip-920 97 424 and and CCONJ eblip-920 97 425     SPACE eblip-920 97 426 also also ADV eblip-920 97 427     SPACE eblip-920 97 428 satisfaction satisfaction NOUN eblip-920 97 429     SPACE eblip-920 97 430 ratings rating NOUN eblip-920 97 431     SPACE eblip-920 97 432 that that PRON eblip-920 97 433     SPACE eblip-920 97 434 are be AUX eblip-920 97 435     SPACE eblip-920 97 436 above above ADP eblip-920 97 437     SPACE eblip-920 97 438 the the DET eblip-920 97 439     SPACE eblip-920 97 440 sector sector NOUN eblip-920 97 441     SPACE eblip-920 97 442 average average NOUN eblip-920 97 443     SPACE eblip-920 97 444 on on ADP eblip-920 97 445     SPACE eblip-920 97 446 all all DET eblip-920 97 447     SPACE eblip-920 97 448 cases case NOUN eblip-920 97 449 . . PUNCT eblip-920 97 450                                     SPACE eblip-920 97 451 evidence evidence NOUN eblip-920 97 452     SPACE eblip-920 97 453 based base VERB eblip-920 97 454     SPACE eblip-920 97 455 library library NOUN eblip-920 97 456     SPACE eblip-920 97 457 and and CCONJ eblip-920 97 458     SPACE eblip-920 97 459 information information NOUN eblip-920 97 460     SPACE eblip-920 97 461 practice practice NOUN eblip-920 97 462     SPACE eblip-920 97 463 2008 2008 NUM eblip-920 97 464 , , PUNCT eblip-920 97 465     SPACE eblip-920 97 466 3:1 3:1 NUM eblip-920 97 467     SPACE eblip-920 97 468 49 49 NUM eblip-920 97 469     SPACE eblip-920 97 470 q. q. NOUN eblip-920 97 471     SPACE eblip-920 97 472 16 16 NUM eblip-920 97 473     SPACE eblip-920 97 474 ‐ ‐ NOUN eblip-920 97 475     SPACE eblip-920 97 476 the the DET eblip-920 97 477     SPACE eblip-920 97 478 library library NOUN eblip-920 97 479 ’s ’s PART eblip-920 97 480     SPACE eblip-920 97 481 resources resource NOUN eblip-920 97 482     SPACE eblip-920 97 483 and and CCONJ eblip-920 97 484     SPACE eblip-920 97 485 services service NOUN eblip-920 97 486     SPACE eblip-920 97 487 are be AUX eblip-920 97 488     SPACE eblip-920 97 489 good good ADJ eblip-920 97 490     SPACE eblip-920 97 491 enough enough ADJ eblip-920 97 492     SPACE eblip-920 97 493 for for ADP eblip-920 97 494     SPACE eblip-920 97 495 my my PRON eblip-920 97 496     SPACE eblip-920 97 497 needs need NOUN eblip-920 97 498     SPACE eblip-920 97 499 – – PUNCT eblip-920 97 500 82nd 82nd NOUN eblip-920 97 501     SPACE eblip-920 97 502 in in ADP eblip-920 97 503     SPACE eblip-920 97 504 2006 2006 NUM eblip-920 97 505     SPACE eblip-920 97 506 – – PUNCT eblip-920 97 507 59th 59th NOUN eblip-920 97 508     SPACE eblip-920 97 509 in in ADP eblip-920 97 510     SPACE eblip-920 97 511 2007 2007 NUM eblip-920 97 512     SPACE eblip-920 97 513 with with ADP eblip-920 97 514     SPACE eblip-920 97 515 a a DET eblip-920 97 516     SPACE eblip-920 97 517 score score NOUN eblip-920 97 518     SPACE eblip-920 97 519 of of ADP eblip-920 97 520     SPACE eblip-920 97 521 81 81 NUM eblip-920 97 522 % % NOUN eblip-920 97 523     SPACE eblip-920 97 524 ( ( PUNCT eblip-920 97 525 average average ADJ eblip-920 97 526     SPACE eblip-920 97 527 sector sector NOUN eblip-920 97 528     SPACE eblip-920 97 529 score score NOUN eblip-920 97 530     SPACE eblip-920 97 531 77 77 NUM eblip-920 97 532 % % NOUN eblip-920 97 533     SPACE eblip-920 97 534 satisfaction satisfaction NOUN eblip-920 97 535 ) ) PUNCT eblip-920 97 536     SPACE eblip-920 97 537 q.17 q.17 PROPN eblip-920 97 538     SPACE eblip-920 97 539 – – PUNCT eblip-920 97 540     SPACE eblip-920 97 541 i i PRON eblip-920 97 542     SPACE eblip-920 97 543 have have AUX eblip-920 97 544     SPACE eblip-920 97 545 been be AUX eblip-920 97 546     SPACE eblip-920 97 547 able able ADJ eblip-920 97 548     SPACE eblip-920 97 549 to to PART eblip-920 97 550     SPACE eblip-920 97 551 access access VERB eblip-920 97 552     SPACE eblip-920 97 553 general general NOUN eblip-920 97 554     SPACE eblip-920 97 555 it it PRON eblip-920 97 556     SPACE eblip-920 97 557 resources resource VERB eblip-920 97 558     SPACE eblip-920 97 559 when when SCONJ eblip-920 97 560     SPACE eblip-920 97 561 i i PRON eblip-920 97 562     SPACE eblip-920 97 563 need need VERB eblip-920 97 564     SPACE eblip-920 97 565 to to ADP eblip-920 97 566     SPACE eblip-920 97 567 – – PUNCT eblip-920 97 568 44th 44th ADJ eblip-920 97 569     SPACE eblip-920 97 570 in in ADP eblip-920 97 571     SPACE eblip-920 97 572 2006 2006 NUM eblip-920 97 573     SPACE eblip-920 97 574 – – PUNCT eblip-920 97 575 joint joint ADJ eblip-920 97 576     SPACE eblip-920 97 577 19th 19th NOUN eblip-920 97 578     SPACE eblip-920 97 579 in in ADP eblip-920 97 580     SPACE eblip-920 97 581 2007 2007 NUM eblip-920 97 582     SPACE eblip-920 97 583 with with ADP eblip-920 97 584     SPACE eblip-920 97 585 a a DET eblip-920 97 586     SPACE eblip-920 97 587 score score NOUN eblip-920 97 588     SPACE eblip-920 97 589 of of ADP eblip-920 97 590     SPACE eblip-920 97 591 91 91 NUM eblip-920 97 592 % % NOUN eblip-920 97 593     SPACE eblip-920 97 594 ( ( PUNCT eblip-920 97 595 average average ADJ eblip-920 97 596     SPACE eblip-920 97 597 sector sector NOUN eblip-920 97 598     SPACE eblip-920 97 599 score score NOUN eblip-920 97 600     SPACE eblip-920 97 601 84 84 NUM eblip-920 97 602 % % NOUN eblip-920 97 603     SPACE eblip-920 97 604 satisfaction satisfaction NOUN eblip-920 97 605 ) ) PUNCT eblip-920 97 606     SPACE eblip-920 97 607 q.18 q.18 NOUN eblip-920 97 608     SPACE eblip-920 97 609 – – PUNCT eblip-920 97 610     SPACE eblip-920 97 611 i i PRON eblip-920 97 612     SPACE eblip-920 97 613 have have AUX eblip-920 97 614     SPACE eblip-920 97 615 been be AUX eblip-920 97 616     SPACE eblip-920 97 617 able able ADJ eblip-920 97 618     SPACE eblip-920 97 619 to to PART eblip-920 97 620     SPACE eblip-920 97 621 access access NOUN eblip-920 97 622     SPACE eblip-920 97 623 specialised specialised ADJ eblip-920 97 624     SPACE eblip-920 97 625 equipment equipment NOUN eblip-920 97 626 , , PUNCT eblip-920 97 627     SPACE eblip-920 97 628 facilities facility NOUN eblip-920 97 629     SPACE eblip-920 97 630 or or CCONJ eblip-920 97 631     SPACE eblip-920 97 632 rooms room NOUN eblip-920 97 633     SPACE eblip-920 97 634 … … PUNCT eblip-920 97 635     SPACE eblip-920 97 636 – – PUNCT eblip-920 97 637 joint joint ADJ eblip-920 97 638     SPACE eblip-920 97 639 66th 66th NOUN eblip-920 97 640     SPACE eblip-920 97 641 in in ADP eblip-920 97 642     SPACE eblip-920 97 643 2006 2006 NUM eblip-920 97 644     SPACE eblip-920 97 645 – – PUNCT eblip-920 97 646 joint joint ADJ eblip-920 97 647     SPACE eblip-920 97 648 30th 30th NOUN eblip-920 97 649     SPACE eblip-920 97 650 in in ADP eblip-920 97 651     SPACE eblip-920 97 652 2007 2007 NUM eblip-920 97 653     SPACE eblip-920 97 654 with with ADP eblip-920 97 655     SPACE eblip-920 97 656 a a DET eblip-920 97 657     SPACE eblip-920 97 658 score score NOUN eblip-920 97 659     SPACE eblip-920 97 660 of of ADP eblip-920 97 661     SPACE eblip-920 97 662 78 78 NUM eblip-920 97 663 % % NOUN eblip-920 97 664     SPACE eblip-920 97 665 ( ( PUNCT eblip-920 97 666 average average ADJ eblip-920 97 667     SPACE eblip-920 97 668 sector sector NOUN eblip-920 97 669     SPACE eblip-920 97 670 score score NOUN eblip-920 97 671     SPACE eblip-920 97 672 73 73 NUM eblip-920 97 673 % % NOUN eblip-920 97 674     SPACE eblip-920 97 675 satisfaction satisfaction NOUN eblip-920 97 676 ) ) PUNCT eblip-920 97 677         SPACE eblip-920 97 678 table table NOUN eblip-920 97 679     SPACE eblip-920 97 680 7 7 NUM eblip-920 97 681 . . PUNCT eblip-920 97 682     SPACE eblip-920 97 683 national national ADJ eblip-920 97 684     SPACE eblip-920 97 685 survey survey NOUN eblip-920 97 686     SPACE eblip-920 97 687 of of ADP eblip-920 97 688     SPACE eblip-920 97 689 student student NOUN eblip-920 97 690     SPACE eblip-920 97 691 satisfaction satisfaction NOUN eblip-920 97 692     SPACE eblip-920 97 693 results result NOUN eblip-920 97 694     SPACE eblip-920 97 695 for for ADP eblip-920 97 696     SPACE eblip-920 97 697 library‐managed library‐managed ADJ eblip-920 97 698     SPACE eblip-920 97 699 services service NOUN eblip-920 97 700 , , PUNCT eblip-920 97 701     SPACE eblip-920 97 702 nottingham nottingham PROPN eblip-920 97 703     SPACE eblip-920 97 704 trent trent NOUN eblip-920 97 705     SPACE eblip-920 97 706 university university NOUN eblip-920 97 707             SPACE eblip-920 97 708 discussion discussion NOUN eblip-920 97 709         SPACE eblip-920 97 710 gold gold NOUN eblip-920 97 711     SPACE eblip-920 97 712 standard standard ADJ eblip-920 97 713     SPACE eblip-920 97 714 customer customer NOUN eblip-920 97 715     SPACE eblip-920 97 716 service service NOUN eblip-920 97 717         SPACE eblip-920 97 718 the the DET eblip-920 97 719     SPACE eblip-920 97 720 first first ADJ eblip-920 97 721     SPACE eblip-920 97 722 objective objective NOUN eblip-920 97 723     SPACE eblip-920 97 724 of of ADP eblip-920 97 725     SPACE eblip-920 97 726 the the DET eblip-920 97 727     SPACE eblip-920 97 728 customer customer NOUN eblip-920 97 729     SPACE eblip-920 97 730 value value NOUN eblip-920 97 731     SPACE eblip-920 97 732 discovery discovery NOUN eblip-920 97 733     SPACE eblip-920 97 734 research research NOUN eblip-920 97 735     SPACE eblip-920 97 736 was be AUX eblip-920 97 737     SPACE eblip-920 97 738 to to PART eblip-920 97 739     SPACE eblip-920 97 740 be be AUX eblip-920 97 741     SPACE eblip-920 97 742 able able ADJ eblip-920 97 743     SPACE eblip-920 97 744 to to PART eblip-920 97 745     SPACE eblip-920 97 746 articulate articulate VERB eblip-920 97 747     SPACE eblip-920 97 748 what what PRON eblip-920 97 749     SPACE eblip-920 97 750 ‘ ' PUNCT eblip-920 97 751 gold gold NOUN eblip-920 97 752     SPACE eblip-920 97 753 standard standard NOUN eblip-920 97 754 ’ ' PUNCT eblip-920 97 755     SPACE eblip-920 97 756 meant mean VERB eblip-920 97 757     SPACE eblip-920 97 758 for for ADP eblip-920 97 759     SPACE eblip-920 97 760 the the DET eblip-920 97 761     SPACE eblip-920 97 762 library library NOUN eblip-920 97 763 . . PUNCT eblip-920 97 764     SPACE eblip-920 98 1 the the DET eblip-920 98 2     SPACE eblip-920 98 3 hierarchy hierarchy NOUN eblip-920 98 4     SPACE eblip-920 98 5 of of ADP eblip-920 98 6     SPACE eblip-920 98 7 value value NOUN eblip-920 98 8     SPACE eblip-920 98 9 provides provide VERB eblip-920 98 10     SPACE eblip-920 98 11 the the DET eblip-920 98 12     SPACE eblip-920 98 13 evidence evidence NOUN eblip-920 98 14     SPACE eblip-920 98 15 regarding regard VERB eblip-920 98 16     SPACE eblip-920 98 17 which which DET eblip-920 98 18     SPACE eblip-920 98 19 services service NOUN eblip-920 98 20     SPACE eblip-920 98 21 are be AUX eblip-920 98 22     SPACE eblip-920 98 23 most most ADJ eblip-920 98 24     SPACE eblip-920 98 25 important important ADJ eblip-920 98 26 , , PUNCT eblip-920 98 27     SPACE eblip-920 98 28 enabling enable VERB eblip-920 98 29     SPACE eblip-920 98 30 focus focus NOUN eblip-920 98 31     SPACE eblip-920 98 32 on on ADP eblip-920 98 33     SPACE eblip-920 98 34 those those DET eblip-920 98 35     SPACE eblip-920 98 36 areas area NOUN eblip-920 98 37     SPACE eblip-920 98 38 that that PRON eblip-920 98 39     SPACE eblip-920 98 40 will will AUX eblip-920 98 41     SPACE eblip-920 98 42 make make VERB eblip-920 98 43     SPACE eblip-920 98 44 the the DET eblip-920 98 45     SPACE eblip-920 98 46 greatest great ADJ eblip-920 98 47     SPACE eblip-920 98 48 impact impact NOUN eblip-920 98 49     SPACE eblip-920 98 50 on on ADP eblip-920 98 51     SPACE eblip-920 98 52 student student NOUN eblip-920 98 53     SPACE eblip-920 98 54 and and CCONJ eblip-920 98 55     SPACE eblip-920 98 56 academic academic ADJ eblip-920 98 57     SPACE eblip-920 98 58 staff staff NOUN eblip-920 98 59     SPACE eblip-920 98 60 satisfaction satisfaction NOUN eblip-920 98 61 . . PUNCT eblip-920 98 62           SPACE eblip-920 98 63 within within ADP eblip-920 98 64     SPACE eblip-920 98 65 llr llr NOUN eblip-920 98 66 , , PUNCT eblip-920 98 67     SPACE eblip-920 98 68 the the DET eblip-920 98 69     SPACE eblip-920 98 70 notion notion NOUN eblip-920 98 71     SPACE eblip-920 98 72 of of ADP eblip-920 98 73     SPACE eblip-920 98 74 ‘ ' PUNCT eblip-920 98 75 gold gold NOUN eblip-920 98 76     SPACE eblip-920 98 77 standard standard NOUN eblip-920 98 78 ’ ' PUNCT eblip-920 98 79     SPACE eblip-920 98 80 is be AUX eblip-920 98 81     SPACE eblip-920 98 82 to to PART eblip-920 98 83     SPACE eblip-920 98 84 consistently consistently ADV eblip-920 98 85     SPACE eblip-920 98 86 deliver deliver VERB eblip-920 98 87     SPACE eblip-920 98 88 the the DET eblip-920 98 89     SPACE eblip-920 98 90 basic basic NOUN eblip-920 98 91     SPACE eblip-920 98 92 and and CCONJ eblip-920 98 93     SPACE eblip-920 98 94 expected expect VERB eblip-920 98 95     SPACE eblip-920 98 96 services service NOUN eblip-920 98 97 ; ; PUNCT eblip-920 98 98     SPACE eblip-920 98 99 to to PART eblip-920 98 100     SPACE eblip-920 98 101 strive strive VERB eblip-920 98 102     SPACE eblip-920 98 103 to to PART eblip-920 98 104     SPACE eblip-920 98 105 provide provide VERB eblip-920 98 106     SPACE eblip-920 98 107 the the DET eblip-920 98 108     SPACE eblip-920 98 109 desired desire VERB eblip-920 98 110     SPACE eblip-920 98 111 and and CCONJ eblip-920 98 112     SPACE eblip-920 98 113 unexpected unexpected ADJ eblip-920 98 114     SPACE eblip-920 98 115 services service NOUN eblip-920 98 116     SPACE eblip-920 98 117 that that PRON eblip-920 98 118     SPACE eblip-920 98 119 would would AUX eblip-920 98 120     SPACE eblip-920 98 121 delight delight VERB eblip-920 98 122     SPACE eblip-920 98 123 the the DET eblip-920 98 124     SPACE eblip-920 98 125 customer customer NOUN eblip-920 98 126 ; ; PUNCT eblip-920 98 127     SPACE eblip-920 98 128 and and CCONJ eblip-920 98 129 , , PUNCT eblip-920 98 130     SPACE eblip-920 98 131 at at ADP eblip-920 98 132     SPACE eblip-920 98 133 all all DET eblip-920 98 134     SPACE eblip-920 98 135 times time NOUN eblip-920 98 136 , , PUNCT eblip-920 98 137     SPACE eblip-920 98 138 reduce reduce VERB eblip-920 98 139     SPACE eblip-920 98 140 the the DET eblip-920 98 141     SPACE eblip-920 98 142 potential potential NOUN eblip-920 98 143     SPACE eblip-920 98 144 for for ADP eblip-920 98 145     SPACE eblip-920 98 146 irritating irritate VERB eblip-920 98 147     SPACE eblip-920 98 148 the the DET eblip-920 98 149     SPACE eblip-920 98 150 customer customer NOUN eblip-920 98 151     SPACE eblip-920 98 152 in in ADP eblip-920 98 153     SPACE eblip-920 98 154 the the DET eblip-920 98 155     SPACE eblip-920 98 156 course course NOUN eblip-920 98 157     SPACE eblip-920 98 158 of of ADP eblip-920 98 159     SPACE eblip-920 98 160 service service NOUN eblip-920 98 161     SPACE eblip-920 98 162 delivery delivery NOUN eblip-920 98 163 . . PUNCT eblip-920 98 164     SPACE eblip-920 99 1 this this PRON eblip-920 99 2     SPACE eblip-920 99 3 implies imply VERB eblip-920 99 4     SPACE eblip-920 99 5 continuous continuous ADJ eblip-920 99 6     SPACE eblip-920 99 7 improvement improvement NOUN eblip-920 99 8     SPACE eblip-920 99 9 as as SCONJ eblip-920 99 10     SPACE eblip-920 99 11 unexpected unexpected ADJ eblip-920 99 12     SPACE eblip-920 99 13 services service NOUN eblip-920 99 14     SPACE eblip-920 99 15 become become VERB eblip-920 99 16     SPACE eblip-920 99 17 the the DET eblip-920 99 18     SPACE eblip-920 99 19 norm norm NOUN eblip-920 99 20 . . PUNCT eblip-920 99 21         SPACE eblip-920 99 22 customer customer NOUN eblip-920 99 23     SPACE eblip-920 99 24 satisfaction satisfaction NOUN eblip-920 99 25         SPACE eblip-920 99 26 the the DET eblip-920 99 27     SPACE eblip-920 99 28 second second ADJ eblip-920 99 29     SPACE eblip-920 99 30 objective objective NOUN eblip-920 99 31     SPACE eblip-920 99 32 of of ADP eblip-920 99 33     SPACE eblip-920 99 34 the the DET eblip-920 99 35     SPACE eblip-920 99 36 customer customer NOUN eblip-920 99 37     SPACE eblip-920 99 38 value value NOUN eblip-920 99 39     SPACE eblip-920 99 40 discovery discovery NOUN eblip-920 99 41     SPACE eblip-920 99 42 exercise exercise NOUN eblip-920 99 43     SPACE eblip-920 99 44 was be AUX eblip-920 99 45     SPACE eblip-920 99 46 to to PART eblip-920 99 47     SPACE eblip-920 99 48 improve improve VERB eblip-920 99 49     SPACE eblip-920 99 50 customer customer NOUN eblip-920 99 51     SPACE eblip-920 99 52 satisfaction satisfaction NOUN eblip-920 99 53 . . PUNCT eblip-920 99 54     SPACE eblip-920 100 1 the the DET eblip-920 100 2     SPACE eblip-920 100 3 evidence evidence NOUN eblip-920 100 4     SPACE eblip-920 100 5 provided provide VERB eblip-920 100 6     SPACE eblip-920 100 7 by by ADP eblip-920 100 8     SPACE eblip-920 100 9 the the DET eblip-920 100 10     SPACE eblip-920 100 11 two two NUM eblip-920 100 12     SPACE eblip-920 100 13 student student NOUN eblip-920 100 14     SPACE eblip-920 100 15 satisfaction satisfaction NOUN eblip-920 100 16     SPACE eblip-920 100 17 surveys survey NOUN eblip-920 100 18     SPACE eblip-920 100 19 attest attest NOUN eblip-920 100 20     SPACE eblip-920 100 21 to to ADP eblip-920 100 22     SPACE eblip-920 100 23 the the DET eblip-920 100 24     SPACE eblip-920 100 25 improvement improvement NOUN eblip-920 100 26     SPACE eblip-920 100 27 in in ADP eblip-920 100 28     SPACE eblip-920 100 29 student student NOUN eblip-920 100 30     SPACE eblip-920 100 31 satisfaction satisfaction NOUN eblip-920 100 32     SPACE eblip-920 100 33 over over ADP eblip-920 100 34     SPACE eblip-920 100 35 a a DET eblip-920 100 36     SPACE eblip-920 100 37 two two NUM eblip-920 100 38     SPACE eblip-920 100 39 year year NOUN eblip-920 100 40     SPACE eblip-920 100 41 period period NOUN eblip-920 100 42 . . PUNCT eblip-920 100 43     SPACE eblip-920 101 1 it it PRON eblip-920 101 2     SPACE eblip-920 101 3 is be AUX eblip-920 101 4     SPACE eblip-920 101 5 argued argue VERB eblip-920 101 6     SPACE eblip-920 101 7 that that SCONJ eblip-920 101 8     SPACE eblip-920 101 9 the the DET eblip-920 101 10     SPACE eblip-920 101 11 improvement improvement NOUN eblip-920 101 12     SPACE eblip-920 101 13 in in ADP eblip-920 101 14     SPACE eblip-920 101 15 all all DET eblip-920 101 16     SPACE eblip-920 101 17 aspects aspect NOUN eblip-920 101 18     SPACE eblip-920 101 19 ( ( PUNCT eblip-920 101 20 except except SCONJ eblip-920 101 21     SPACE eblip-920 101 22 ‘ ' PUNCT eblip-920 101 23 range range NOUN eblip-920 101 24     SPACE eblip-920 101 25 of of ADP eblip-920 101 26     SPACE eblip-920 101 27 audio audio NOUN eblip-920 101 28     SPACE eblip-920 101 29 and and CCONJ eblip-920 101 30     SPACE eblip-920 101 31 video video NOUN eblip-920 101 32     SPACE eblip-920 101 33 materials material NOUN eblip-920 101 34 ’ ' PUNCT eblip-920 101 35 ) ) PUNCT eblip-920 101 36     SPACE eblip-920 101 37 is be AUX eblip-920 101 38     SPACE eblip-920 101 39 due due ADJ eblip-920 101 40     SPACE eblip-920 101 41 to to ADP eblip-920 101 42     SPACE eblip-920 101 43 the the DET eblip-920 101 44     SPACE eblip-920 101 45 initiatives initiative NOUN eblip-920 101 46     SPACE eblip-920 101 47 that that PRON eblip-920 101 48     SPACE eblip-920 101 49 were be AUX eblip-920 101 50     SPACE eblip-920 101 51 put put VERB eblip-920 101 52     SPACE eblip-920 101 53 in in ADP eblip-920 101 54     SPACE eblip-920 101 55 place place NOUN eblip-920 101 56     SPACE eblip-920 101 57 as as ADP eblip-920 101 58     SPACE eblip-920 101 59 a a DET eblip-920 101 60     SPACE eblip-920 101 61 result result NOUN eblip-920 101 62     SPACE eblip-920 101 63 of of ADP eblip-920 101 64     SPACE eblip-920 101 65 the the DET eblip-920 101 66     SPACE eblip-920 101 67 initial initial ADJ eblip-920 101 68     SPACE eblip-920 101 69 research research NOUN eblip-920 101 70     SPACE eblip-920 101 71 in in ADP eblip-920 101 72     SPACE eblip-920 101 73 early early ADJ eblip-920 101 74     SPACE eblip-920 101 75 2005 2005 NUM eblip-920 101 76 . . PUNCT eblip-920 101 77     SPACE eblip-920 102 1 the the DET eblip-920 102 2     SPACE eblip-920 102 3 one one NUM eblip-920 102 4     SPACE eblip-920 102 5 criterion criterion NOUN eblip-920 102 6     SPACE eblip-920 102 7 that that PRON eblip-920 102 8     SPACE eblip-920 102 9 did do AUX eblip-920 102 10     SPACE eblip-920 102 11 not not PART eblip-920 102 12     SPACE eblip-920 102 13 improve improve VERB eblip-920 102 14     SPACE eblip-920 102 15 was be AUX eblip-920 102 16     SPACE eblip-920 102 17 a a DET eblip-920 102 18     SPACE eblip-920 102 19 service service NOUN eblip-920 102 20     SPACE eblip-920 102 21 that that PRON eblip-920 102 22     SPACE eblip-920 102 23 is be AUX eblip-920 102 24     SPACE eblip-920 102 25 being be AUX eblip-920 102 26     SPACE eblip-920 102 27 deliberately deliberately ADV eblip-920 102 28     SPACE eblip-920 102 29 phased phase VERB eblip-920 102 30     SPACE eblip-920 102 31 out out ADP eblip-920 102 32 , , PUNCT eblip-920 102 33     SPACE eblip-920 102 34 involving involve VERB eblip-920 102 35     SPACE eblip-920 102 36 the the DET eblip-920 102 37     SPACE eblip-920 102 38 move move NOUN eblip-920 102 39     SPACE eblip-920 102 40 from from ADP eblip-920 102 41     SPACE eblip-920 102 42 analogue analogue NOUN eblip-920 102 43     SPACE eblip-920 102 44 resources resource NOUN eblip-920 102 45     SPACE eblip-920 102 46 ( ( PUNCT eblip-920 102 47 videos video NOUN eblip-920 102 48 , , PUNCT eblip-920 102 49     SPACE eblip-920 102 50 slides slide VERB eblip-920 102 51 , , PUNCT eblip-920 102 52     SPACE eblip-920 102 53 compact compact ADJ eblip-920 102 54     SPACE eblip-920 102 55 discs disc NOUN eblip-920 102 56 ) ) PUNCT eblip-920 102 57     SPACE eblip-920 102 58 to to ADP eblip-920 102 59     SPACE eblip-920 102 60 digital digital ADJ eblip-920 102 61     SPACE eblip-920 102 62 resources resource NOUN eblip-920 102 63 . . PUNCT eblip-920 102 64         SPACE eblip-920 102 65 engagement engagement NOUN eblip-920 102 66     SPACE eblip-920 102 67 of of ADP eblip-920 102 68     SPACE eblip-920 102 69 llr llr NOUN eblip-920 102 70     SPACE eblip-920 102 71 staff staff NOUN eblip-920 102 72         SPACE eblip-920 102 73 the the DET eblip-920 102 74     SPACE eblip-920 102 75 customer customer NOUN eblip-920 102 76     SPACE eblip-920 102 77 value value NOUN eblip-920 102 78     SPACE eblip-920 102 79 discovery discovery NOUN eblip-920 102 80     SPACE eblip-920 102 81 process process NOUN eblip-920 102 82     SPACE eblip-920 102 83 requires require VERB eblip-920 102 84     SPACE eblip-920 102 85 engagement engagement NOUN eblip-920 102 86     SPACE eblip-920 102 87 of of ADP eblip-920 102 88     SPACE eblip-920 102 89 the the DET eblip-920 102 90     SPACE eblip-920 102 91 organisation organisation NOUN eblip-920 102 92 ’s ’s PART eblip-920 102 93     SPACE eblip-920 102 94 staff staff NOUN eblip-920 102 95 . . PUNCT eblip-920 102 96     SPACE eblip-920 103 1 the the DET eblip-920 103 2     SPACE eblip-920 103 3 observer observer NOUN eblip-920 103 4     SPACE eblip-920 103 5 status status NOUN eblip-920 103 6     SPACE eblip-920 103 7 of of ADP eblip-920 103 8     SPACE eblip-920 103 9 staff staff NOUN eblip-920 103 10     SPACE eblip-920 103 11 is be AUX eblip-920 103 12     SPACE eblip-920 103 13 fundamental fundamental ADJ eblip-920 103 14     SPACE eblip-920 103 15 to to ADP eblip-920 103 16     SPACE eblip-920 103 17 the the DET eblip-920 103 18     SPACE eblip-920 103 19 workshops workshop NOUN eblip-920 103 20     SPACE eblip-920 103 21 with with ADP eblip-920 103 22     SPACE eblip-920 103 23 customers customer NOUN eblip-920 103 24 . . PUNCT eblip-920 103 25     SPACE eblip-920 104 1 the the DET eblip-920 104 2     SPACE eblip-920 104 3 observers observer NOUN eblip-920 104 4     SPACE eblip-920 104 5 are be AUX eblip-920 104 6     SPACE eblip-920 104 7 required require VERB eblip-920 104 8     SPACE eblip-920 104 9 to to PART eblip-920 104 10     SPACE eblip-920 104 11 listen listen VERB eblip-920 104 12     SPACE eblip-920 104 13 and and CCONJ eblip-920 104 14     SPACE eblip-920 104 15 to to PART eblip-920 104 16     SPACE eblip-920 104 17 vote vote VERB eblip-920 104 18     SPACE eblip-920 104 19 as as SCONJ eblip-920 104 20     SPACE eblip-920 104 21 they they PRON eblip-920 104 22     SPACE eblip-920 104 23 think think VERB eblip-920 104 24     SPACE eblip-920 104 25 the the DET eblip-920 104 26     SPACE eblip-920 104 27 customers customer NOUN eblip-920 104 28     SPACE eblip-920 104 29 will will AUX eblip-920 104 30     SPACE eblip-920 104 31 vote vote VERB eblip-920 104 32 . . PUNCT eblip-920 104 33     SPACE eblip-920 105 1 this this PRON eblip-920 105 2     SPACE eblip-920 105 3 enables enable VERB eblip-920 105 4     SPACE eblip-920 105 5 a a DET eblip-920 105 6     SPACE eblip-920 105 7 greater great ADJ eblip-920 105 8     SPACE eblip-920 105 9 understanding understanding NOUN eblip-920 105 10     SPACE eblip-920 105 11 of of ADP eblip-920 105 12     SPACE eblip-920 105 13 customers customer NOUN eblip-920 105 14 ’ ' PUNCT eblip-920 105 15     SPACE eblip-920 105 16 problems problem NOUN eblip-920 105 17 , , PUNCT eblip-920 105 18     SPACE eblip-920 105 19 values value NOUN eblip-920 105 20     SPACE eblip-920 105 21 and and CCONJ eblip-920 105 22     SPACE eblip-920 105 23 expectations expectation NOUN eblip-920 105 24 . . PUNCT eblip-920 105 25     SPACE eblip-920 106 1 the the DET eblip-920 106 2     SPACE eblip-920 106 3 personal personal ADJ eblip-920 106 4     SPACE eblip-920 106 5 experience experience NOUN eblip-920 106 6     SPACE eblip-920 106 7 engenders engender NOUN eblip-920 106 8     SPACE eblip-920 106 9 greater great ADJ eblip-920 106 10     SPACE eblip-920 106 11 commitment commitment NOUN eblip-920 106 12     SPACE eblip-920 106 13 from from ADP eblip-920 106 14     SPACE eblip-920 106 15 staff staff NOUN eblip-920 106 16     SPACE eblip-920 106 17 to to PART eblip-920 106 18     SPACE eblip-920 106 19 act act VERB eblip-920 106 20     SPACE eblip-920 106 21 on on ADP eblip-920 106 22     SPACE eblip-920 106 23 the the DET eblip-920 106 24     SPACE eblip-920 106 25 feedback feedback NOUN eblip-920 106 26     SPACE eblip-920 106 27 that that SCONJ eblip-920 106 28     SPACE eblip-920 106 29 they they PRON eblip-920 106 30     SPACE eblip-920 106 31 receive receive VERB eblip-920 106 32 . . PUNCT eblip-920 106 33     SPACE eblip-920 107 1 this this PRON eblip-920 107 2     SPACE eblip-920 107 3 is be AUX eblip-920 107 4     SPACE eblip-920 107 5 supported support VERB eblip-920 107 6     SPACE eblip-920 107 7 by by ADP eblip-920 107 8     SPACE eblip-920 107 9 social social ADJ eblip-920 107 10     SPACE eblip-920 107 11 science science NOUN eblip-920 107 12     SPACE eblip-920 107 13 research research NOUN eblip-920 107 14     SPACE eblip-920 107 15 on on ADP eblip-920 107 16     SPACE eblip-920 107 17 persuasion persuasion NOUN eblip-920 107 18     SPACE eblip-920 107 19 that that PRON eblip-920 107 20     SPACE eblip-920 107 21 identified identify VERB eblip-920 107 22     SPACE eblip-920 107 23 that that SCONJ eblip-920 107 24     SPACE eblip-920 107 25 “ " PUNCT eblip-920 107 26 public public ADJ eblip-920 107 27     SPACE eblip-920 107 28 commitments commitment NOUN eblip-920 107 29 , , PUNCT eblip-920 107 30     SPACE eblip-920 107 31 even even ADV eblip-920 107 32     SPACE eblip-920 107 33 seemingly seemingly ADV eblip-920 107 34     SPACE eblip-920 107 35 minor minor ADJ eblip-920 107 36     SPACE eblip-920 107 37 ones one NOUN eblip-920 107 38 , , PUNCT eblip-920 107 39     SPACE eblip-920 107 40 direct direct ADJ eblip-920 107 41     SPACE eblip-920 107 42 future future ADJ eblip-920 107 43     SPACE eblip-920 107 44 action action NOUN eblip-920 107 45 ” " PUNCT eblip-920 107 46     SPACE eblip-920 107 47 ( ( PUNCT eblip-920 107 48 cialdini cialdini PROPN eblip-920 107 49     SPACE eblip-920 107 50 64 64 NUM eblip-920 107 51 ) ) PUNCT eblip-920 107 52 . . PUNCT eblip-920 107 53     SPACE eblip-920 108 1 the the DET eblip-920 108 2     SPACE eblip-920 108 3 very very ADJ eblip-920 108 4     SPACE eblip-920 108 5 fact fact NOUN eblip-920 108 6     SPACE eblip-920 108 7 that that SCONJ eblip-920 108 8     SPACE eblip-920 108 9 the the DET eblip-920 108 10     SPACE eblip-920 108 11 organisation organisation NOUN eblip-920 108 12     SPACE eblip-920 108 13 is be AUX eblip-920 108 14     SPACE eblip-920 108 15 undertaking undertake VERB eblip-920 108 16     SPACE eblip-920 108 17 the the DET eblip-920 108 18     SPACE eblip-920 108 19 research research NOUN eblip-920 108 20     SPACE eblip-920 108 21 and and CCONJ eblip-920 108 22     SPACE eblip-920 108 23 has have AUX eblip-920 108 24     SPACE eblip-920 108 25 staff staff NOUN eblip-920 108 26     SPACE eblip-920 108 27 listening listening NOUN eblip-920 108 28     SPACE eblip-920 108 29 at at ADP eblip-920 108 30     SPACE eblip-920 108 31 the the DET eblip-920 108 32     SPACE eblip-920 108 33 workshops workshop NOUN eblip-920 108 34     SPACE eblip-920 108 35 demonstrates demonstrate VERB eblip-920 108 36     SPACE eblip-920 108 37 that that SCONJ eblip-920 108 38     SPACE eblip-920 108 39 commitment commitment NOUN eblip-920 108 40 . . PUNCT eblip-920 108 41           SPACE eblip-920 108 42 evidence evidence NOUN eblip-920 108 43     SPACE eblip-920 108 44 based base VERB eblip-920 108 45     SPACE eblip-920 108 46 library library NOUN eblip-920 108 47     SPACE eblip-920 108 48 and and CCONJ eblip-920 108 49     SPACE eblip-920 108 50 information information NOUN eblip-920 108 51     SPACE eblip-920 108 52 practice practice NOUN eblip-920 108 53     SPACE eblip-920 108 54 2008 2008 NUM eblip-920 108 55 , , PUNCT eblip-920 108 56     SPACE eblip-920 108 57 3:1 3:1 NUM eblip-920 108 58     SPACE eblip-920 108 59 50 50 NUM eblip-920 108 60 through through ADP eblip-920 108 61     SPACE eblip-920 108 62 the the DET eblip-920 108 63     SPACE eblip-920 108 64 forced‐pair forced‐pair NOUN eblip-920 108 65     SPACE eblip-920 108 66 voting voting NOUN eblip-920 108 67     SPACE eblip-920 108 68 process process NOUN eblip-920 108 69     SPACE eblip-920 108 70 during during ADP eblip-920 108 71     SPACE eblip-920 108 72 the the DET eblip-920 108 73     SPACE eblip-920 108 74 customer customer NOUN eblip-920 108 75     SPACE eblip-920 108 76 value value NOUN eblip-920 108 77     SPACE eblip-920 108 78 discovery discovery NOUN eblip-920 108 79     SPACE eblip-920 108 80 workshops workshop NOUN eblip-920 108 81 , , PUNCT eblip-920 108 82     SPACE eblip-920 108 83 assumptions assumption NOUN eblip-920 108 84     SPACE eblip-920 108 85 of of ADP eblip-920 108 86     SPACE eblip-920 108 87 staff staff NOUN eblip-920 108 88     SPACE eblip-920 108 89 are be AUX eblip-920 108 90     SPACE eblip-920 108 91 challenged challenge VERB eblip-920 108 92 . . PUNCT eblip-920 108 93       SPACE eblip-920 109 1 the the DET eblip-920 109 2     SPACE eblip-920 109 3 staff staff NOUN eblip-920 109 4     SPACE eblip-920 109 5 observers observer NOUN eblip-920 109 6     SPACE eblip-920 109 7 vote vote NOUN eblip-920 109 8     SPACE eblip-920 109 9 as as SCONJ eblip-920 109 10     SPACE eblip-920 109 11 they they PRON eblip-920 109 12     SPACE eblip-920 109 13 expect expect VERB eblip-920 109 14     SPACE eblip-920 109 15 the the DET eblip-920 109 16     SPACE eblip-920 109 17 customer customer NOUN eblip-920 109 18     SPACE eblip-920 109 19 to to PART eblip-920 109 20     SPACE eblip-920 109 21 vote vote VERB eblip-920 109 22 . . PUNCT eblip-920 109 23     SPACE eblip-920 110 1 the the DET eblip-920 110 2     SPACE eblip-920 110 3 gap gap NOUN eblip-920 110 4     SPACE eblip-920 110 5 analysis analysis NOUN eblip-920 110 6     SPACE eblip-920 110 7 on on ADP eblip-920 110 8     SPACE eblip-920 110 9 performance performance NOUN eblip-920 110 10     SPACE eblip-920 110 11 and and CCONJ eblip-920 110 12     SPACE eblip-920 110 13 priorities priority NOUN eblip-920 110 14     SPACE eblip-920 110 15 can can AUX eblip-920 110 16     SPACE eblip-920 110 17 reveal reveal VERB eblip-920 110 18     SPACE eblip-920 110 19 of of ADP eblip-920 110 20     SPACE eblip-920 110 21 a a DET eblip-920 110 22     SPACE eblip-920 110 23 lack lack NOUN eblip-920 110 24     SPACE eblip-920 110 25 of of ADP eblip-920 110 26     SPACE eblip-920 110 27 understanding understanding NOUN eblip-920 110 28     SPACE eblip-920 110 29 of of ADP eblip-920 110 30     SPACE eblip-920 110 31 customer customer NOUN eblip-920 110 32     SPACE eblip-920 110 33 perceptions perception NOUN eblip-920 110 34     SPACE eblip-920 110 35 and and CCONJ eblip-920 110 36     SPACE eblip-920 110 37 needs need NOUN eblip-920 110 38 . . PUNCT eblip-920 110 39           SPACE eblip-920 110 40 management management NOUN eblip-920 110 41     SPACE eblip-920 110 42 commitment commitment NOUN eblip-920 110 43     SPACE eblip-920 110 44 to to PART eblip-920 110 45     SPACE eblip-920 110 46 act act VERB eblip-920 110 47     SPACE eblip-920 110 48 upon upon SCONJ eblip-920 110 49     SPACE eblip-920 110 50 the the DET eblip-920 110 51     SPACE eblip-920 110 52 evidence evidence NOUN eblip-920 110 53     SPACE eblip-920 110 54 presented present VERB eblip-920 110 55     SPACE eblip-920 110 56 by by ADP eblip-920 110 57     SPACE eblip-920 110 58 the the DET eblip-920 110 59     SPACE eblip-920 110 60 customer customer NOUN eblip-920 110 61     SPACE eblip-920 110 62 value value NOUN eblip-920 110 63     SPACE eblip-920 110 64 discovery discovery NOUN eblip-920 110 65     SPACE eblip-920 110 66 process process NOUN eblip-920 110 67     SPACE eblip-920 110 68 is be AUX eblip-920 110 69     SPACE eblip-920 110 70 vital vital ADJ eblip-920 110 71     SPACE eblip-920 110 72 to to ADP eblip-920 110 73     SPACE eblip-920 110 74 its its PRON eblip-920 110 75     SPACE eblip-920 110 76 success success NOUN eblip-920 110 77 . . PUNCT eblip-920 110 78     SPACE eblip-920 110 79 to to PART eblip-920 110 80     SPACE eblip-920 110 81 ignore ignore VERB eblip-920 110 82     SPACE eblip-920 110 83 the the DET eblip-920 110 84     SPACE eblip-920 110 85 results result NOUN eblip-920 110 86     SPACE eblip-920 110 87 would would AUX eblip-920 110 88     SPACE eblip-920 110 89 be be AUX eblip-920 110 90     SPACE eblip-920 110 91 to to PART eblip-920 110 92     SPACE eblip-920 110 93 raise raise VERB eblip-920 110 94     SPACE eblip-920 110 95 inappropriately inappropriately ADV eblip-920 110 96     SPACE eblip-920 110 97 expectations expectation NOUN eblip-920 110 98     SPACE eblip-920 110 99 of of ADP eblip-920 110 100     SPACE eblip-920 110 101 both both DET eblip-920 110 102     SPACE eblip-920 110 103 staff staff NOUN eblip-920 110 104     SPACE eblip-920 110 105 and and CCONJ eblip-920 110 106     SPACE eblip-920 110 107 customers customer NOUN eblip-920 110 108 . . PUNCT eblip-920 110 109       SPACE eblip-920 110 110 therefore therefore ADV eblip-920 110 111 , , PUNCT eblip-920 110 112     SPACE eblip-920 110 113 the the DET eblip-920 110 114     SPACE eblip-920 110 115 engagement engagement NOUN eblip-920 110 116     SPACE eblip-920 110 117 of of ADP eblip-920 110 118     SPACE eblip-920 110 119 staff staff NOUN eblip-920 110 120     SPACE eblip-920 110 121 at at ADP eblip-920 110 122     SPACE eblip-920 110 123 all all DET eblip-920 110 124     SPACE eblip-920 110 125 levels level NOUN eblip-920 110 126     SPACE eblip-920 110 127 in in ADP eblip-920 110 128     SPACE eblip-920 110 129 the the DET eblip-920 110 130     SPACE eblip-920 110 131 organisation organisation NOUN eblip-920 110 132     SPACE eblip-920 110 133 ( ( PUNCT eblip-920 110 134 not not PART eblip-920 110 135     SPACE eblip-920 110 136 just just ADV eblip-920 110 137     SPACE eblip-920 110 138 the the DET eblip-920 110 139     SPACE eblip-920 110 140 observers observer NOUN eblip-920 110 141 ) ) PUNCT eblip-920 110 142     SPACE eblip-920 110 143 with with ADP eblip-920 110 144     SPACE eblip-920 110 145 the the DET eblip-920 110 146     SPACE eblip-920 110 147 research research NOUN eblip-920 110 148     SPACE eblip-920 110 149 outcomes outcome NOUN eblip-920 110 150     SPACE eblip-920 110 151 and and CCONJ eblip-920 110 152     SPACE eblip-920 110 153 the the DET eblip-920 110 154     SPACE eblip-920 110 155 identification identification NOUN eblip-920 110 156     SPACE eblip-920 110 157 of of ADP eblip-920 110 158     SPACE eblip-920 110 159 actions action NOUN eblip-920 110 160     SPACE eblip-920 110 161 to to PART eblip-920 110 162     SPACE eblip-920 110 163 improve improve VERB eblip-920 110 164     SPACE eblip-920 110 165 value value NOUN eblip-920 110 166     SPACE eblip-920 110 167 and and CCONJ eblip-920 110 168     SPACE eblip-920 110 169 reduce reduce VERB eblip-920 110 170     SPACE eblip-920 110 171 irritations irritation NOUN eblip-920 110 172     SPACE eblip-920 110 173 is be AUX eblip-920 110 174     SPACE eblip-920 110 175 important important ADJ eblip-920 110 176 . . PUNCT eblip-920 110 177         SPACE eblip-920 110 178 in in ADP eblip-920 110 179     SPACE eblip-920 110 180 llr llr NOUN eblip-920 110 181 , , PUNCT eblip-920 110 182     SPACE eblip-920 110 183 this this DET eblip-920 110 184     SPACE eblip-920 110 185 engagement engagement NOUN eblip-920 110 186     SPACE eblip-920 110 187 was be AUX eblip-920 110 188     SPACE eblip-920 110 189 achieved achieve VERB eblip-920 110 190     SPACE eblip-920 110 191 in in ADP eblip-920 110 192     SPACE eblip-920 110 193 a a DET eblip-920 110 194     SPACE eblip-920 110 195 number number NOUN eblip-920 110 196     SPACE eblip-920 110 197 of of ADP eblip-920 110 198     SPACE eblip-920 110 199 ways way NOUN eblip-920 110 200 : : PUNCT eblip-920 110 201     SPACE eblip-920 110 202 • • ADP eblip-920 110 203 the the DET eblip-920 110 204     SPACE eblip-920 110 205 values value NOUN eblip-920 110 206     SPACE eblip-920 110 207 identified identify VERB eblip-920 110 208     SPACE eblip-920 110 209 by by ADP eblip-920 110 210     SPACE eblip-920 110 211 customers customer NOUN eblip-920 110 212     SPACE eblip-920 110 213 have have AUX eblip-920 110 214     SPACE eblip-920 110 215 been be AUX eblip-920 110 216     SPACE eblip-920 110 217 reflected reflect VERB eblip-920 110 218     SPACE eblip-920 110 219 in in ADP eblip-920 110 220     SPACE eblip-920 110 221 the the DET eblip-920 110 222     SPACE eblip-920 110 223 llr llr NOUN eblip-920 110 224     SPACE eblip-920 110 225 operational operational ADJ eblip-920 110 226     SPACE eblip-920 110 227 plan plan NOUN eblip-920 110 228 . . PUNCT eblip-920 110 229       SPACE eblip-920 111 1 the the DET eblip-920 111 2     SPACE eblip-920 111 3 majority majority NOUN eblip-920 111 4     SPACE eblip-920 111 5 of of ADP eblip-920 111 6     SPACE eblip-920 111 7 objectives objective NOUN eblip-920 111 8     SPACE eblip-920 111 9 in in ADP eblip-920 111 10     SPACE eblip-920 111 11 the the DET eblip-920 111 12     SPACE eblip-920 111 13 customer customer NOUN eblip-920 111 14     SPACE eblip-920 111 15 perspective perspective NOUN eblip-920 111 16     SPACE eblip-920 111 17 come come VERB eblip-920 111 18     SPACE eblip-920 111 19 directly directly ADV eblip-920 111 20     SPACE eblip-920 111 21 from from ADP eblip-920 111 22     SPACE eblip-920 111 23 the the DET eblip-920 111 24     SPACE eblip-920 111 25 customer customer NOUN eblip-920 111 26     SPACE eblip-920 111 27 value value NOUN eblip-920 111 28     SPACE eblip-920 111 29 discovery discovery NOUN eblip-920 111 30     SPACE eblip-920 111 31 research research NOUN eblip-920 111 32 . . PUNCT eblip-920 111 33     SPACE eblip-920 112 1 the the DET eblip-920 112 2     SPACE eblip-920 112 3 others other NOUN eblip-920 112 4     SPACE eblip-920 112 5 come come VERB eblip-920 112 6     SPACE eblip-920 112 7 from from ADP eblip-920 112 8     SPACE eblip-920 112 9 emerging emerge VERB eblip-920 112 10     SPACE eblip-920 112 11 requirements requirement NOUN eblip-920 112 12     SPACE eblip-920 112 13 and and CCONJ eblip-920 112 14     SPACE eblip-920 112 15 the the DET eblip-920 112 16     SPACE eblip-920 112 17 university university NOUN eblip-920 112 18 ’s ’s NOUN eblip-920 112 19     SPACE eblip-920 112 20 strategic strategic ADJ eblip-920 112 21     SPACE eblip-920 112 22 plan plan NOUN eblip-920 112 23     SPACE eblip-920 112 24 directions direction NOUN eblip-920 112 25 . . PUNCT eblip-920 112 26     SPACE eblip-920 113 1 o o PROPN eblip-920 113 2 c1 c1 PROPN eblip-920 113 3     SPACE eblip-920 113 4 objective objective NOUN eblip-920 113 5 : : PUNCT eblip-920 113 6     SPACE eblip-920 113 7 facilitating facilitate VERB eblip-920 113 8     SPACE eblip-920 113 9 easy easy ADJ eblip-920 113 10     SPACE eblip-920 113 11 access access NOUN eblip-920 113 12     SPACE eblip-920 113 13 to to ADP eblip-920 113 14     SPACE eblip-920 113 15 a a DET eblip-920 113 16     SPACE eblip-920 113 17 comprehensive comprehensive ADJ eblip-920 113 18 , , PUNCT eblip-920 113 19     SPACE eblip-920 113 20 relevant relevant ADJ eblip-920 113 21     SPACE eblip-920 113 22 range range NOUN eblip-920 113 23     SPACE eblip-920 113 24 of of ADP eblip-920 113 25     SPACE eblip-920 113 26 information information NOUN eblip-920 113 27     SPACE eblip-920 113 28 resources resource NOUN eblip-920 113 29     SPACE eblip-920 113 30 o o PROPN eblip-920 113 31 c2 c2 PROPN eblip-920 113 32     SPACE eblip-920 113 33 objective objective NOUN eblip-920 113 34 : : PUNCT eblip-920 113 35     SPACE eblip-920 113 36 facilitating facilitate VERB eblip-920 113 37     SPACE eblip-920 113 38 the the DET eblip-920 113 39     SPACE eblip-920 113 40 development development NOUN eblip-920 113 41     SPACE eblip-920 113 42 of of ADP eblip-920 113 43     SPACE eblip-920 113 44 informed inform VERB eblip-920 113 45     SPACE eblip-920 113 46 and and CCONJ eblip-920 113 47     SPACE eblip-920 113 48 independent independent ADJ eblip-920 113 49     SPACE eblip-920 113 50 learners learner NOUN eblip-920 113 51     SPACE eblip-920 113 52 o o PROPN eblip-920 113 53 c3 c3 PROPN eblip-920 113 54     SPACE eblip-920 113 55 objective objective NOUN eblip-920 113 56 : : PUNCT eblip-920 113 57     SPACE eblip-920 113 58 creating create VERB eblip-920 113 59     SPACE eblip-920 113 60 an an DET eblip-920 113 61     SPACE eblip-920 113 62 inspiring inspiring ADJ eblip-920 113 63     SPACE eblip-920 113 64 environment environment NOUN eblip-920 113 65     SPACE eblip-920 113 66 that that PRON eblip-920 113 67     SPACE eblip-920 113 68 meets meet VERB eblip-920 113 69     SPACE eblip-920 113 70 the the DET eblip-920 113 71     SPACE eblip-920 113 72 diverse diverse ADJ eblip-920 113 73     SPACE eblip-920 113 74 needs need NOUN eblip-920 113 75     SPACE eblip-920 113 76 of of ADP eblip-920 113 77     SPACE eblip-920 113 78 learners learner NOUN eblip-920 113 79 , , PUNCT eblip-920 113 80     SPACE eblip-920 113 81 teachers teacher NOUN eblip-920 113 82     SPACE eblip-920 113 83 and and CCONJ eblip-920 113 84     SPACE eblip-920 113 85 researchers researcher NOUN eblip-920 113 86     SPACE eblip-920 113 87 o o PROPN eblip-920 113 88 c4 c4 NOUN eblip-920 113 89     SPACE eblip-920 113 90 objective objective NOUN eblip-920 113 91 : : PUNCT eblip-920 113 92     SPACE eblip-920 113 93 enhancing enhance VERB eblip-920 113 94     SPACE eblip-920 113 95 support support NOUN eblip-920 113 96     SPACE eblip-920 113 97 for for ADP eblip-920 113 98     SPACE eblip-920 113 99 e‐learning e‐learne VERB eblip-920 113 100     SPACE eblip-920 113 101 o o PROPN eblip-920 113 102 c5 c5 PROPN eblip-920 113 103     SPACE eblip-920 113 104 objective objective NOUN eblip-920 113 105 : : PUNCT eblip-920 113 106     SPACE eblip-920 113 107 enhancing enhance VERB eblip-920 113 108     SPACE eblip-920 113 109 support support NOUN eblip-920 113 110     SPACE eblip-920 113 111 for for ADP eblip-920 113 112     SPACE eblip-920 113 113 researchers researcher NOUN eblip-920 113 114     SPACE eblip-920 113 115 o o PROPN eblip-920 113 116 c6 c6 PROPN eblip-920 113 117     SPACE eblip-920 113 118 objective objective NOUN eblip-920 113 119 : : PUNCT eblip-920 113 120     SPACE eblip-920 113 121 strengthening strengthen VERB eblip-920 113 122     SPACE eblip-920 113 123 our our PRON eblip-920 113 124     SPACE eblip-920 113 125 support support NOUN eblip-920 113 126     SPACE eblip-920 113 127 for for ADP eblip-920 113 128     SPACE eblip-920 113 129 the the DET eblip-920 113 130     SPACE eblip-920 113 131 widening widen VERB eblip-920 113 132     SPACE eblip-920 113 133 participation participation NOUN eblip-920 113 134     SPACE eblip-920 113 135 agenda agenda NOUN eblip-920 113 136     SPACE eblip-920 113 137 o o PROPN eblip-920 113 138 c7 c7 PROPN eblip-920 113 139     SPACE eblip-920 113 140 objective objective NOUN eblip-920 113 141 : : PUNCT eblip-920 113 142     SPACE eblip-920 113 143 developing develop VERB eblip-920 113 144     SPACE eblip-920 113 145 and and CCONJ eblip-920 113 146     SPACE eblip-920 113 147 sustaining sustain VERB eblip-920 113 148     SPACE eblip-920 113 149 a a DET eblip-920 113 150     SPACE eblip-920 113 151 proactive proactive ADJ eblip-920 113 152     SPACE eblip-920 113 153 partnership partnership NOUN eblip-920 113 154     SPACE eblip-920 113 155 between between ADP eblip-920 113 156     SPACE eblip-920 113 157 llr llr NOUN eblip-920 113 158     SPACE eblip-920 113 159 and and CCONJ eblip-920 113 160     SPACE eblip-920 113 161 academic academic ADJ eblip-920 113 162     SPACE eblip-920 113 163 staff staff NOUN eblip-920 113 164     SPACE eblip-920 113 165 • • NUM eblip-920 113 166 managers manager NOUN eblip-920 113 167     SPACE eblip-920 113 168 within within ADP eblip-920 113 169     SPACE eblip-920 113 170 llr llr NOUN eblip-920 113 171     SPACE eblip-920 113 172 engage engage VERB eblip-920 113 173     SPACE eblip-920 113 174 their their PRON eblip-920 113 175     SPACE eblip-920 113 176 staff staff NOUN eblip-920 113 177     SPACE eblip-920 113 178 in in ADP eblip-920 113 179     SPACE eblip-920 113 180 the the DET eblip-920 113 181     SPACE eblip-920 113 182 definition definition NOUN eblip-920 113 183     SPACE eblip-920 113 184 of of ADP eblip-920 113 185     SPACE eblip-920 113 186 actions action NOUN eblip-920 113 187     SPACE eblip-920 113 188 under under ADP eblip-920 113 189     SPACE eblip-920 113 190 these these DET eblip-920 113 191     SPACE eblip-920 113 192 objectives objective NOUN eblip-920 113 193     SPACE eblip-920 113 194 to to PART eblip-920 113 195     SPACE eblip-920 113 196 identify identify VERB eblip-920 113 197     SPACE eblip-920 113 198 what what PRON eblip-920 113 199     SPACE eblip-920 113 200 is be AUX eblip-920 113 201     SPACE eblip-920 113 202 to to PART eblip-920 113 203     SPACE eblip-920 113 204 be be AUX eblip-920 113 205     SPACE eblip-920 113 206 undertaken undertake VERB eblip-920 113 207     SPACE eblip-920 113 208 in in ADP eblip-920 113 209     SPACE eblip-920 113 210 the the DET eblip-920 113 211     SPACE eblip-920 113 212 planning planning NOUN eblip-920 113 213     SPACE eblip-920 113 214 period period NOUN eblip-920 113 215 . . PUNCT eblip-920 113 216     SPACE eblip-920 114 1 • • NUM eblip-920 114 2 individual individual ADJ eblip-920 114 3     SPACE eblip-920 114 4 performance performance NOUN eblip-920 114 5     SPACE eblip-920 114 6 planning planning NOUN eblip-920 114 7     SPACE eblip-920 114 8 and and CCONJ eblip-920 114 9     SPACE eblip-920 114 10 review review NOUN eblip-920 114 11     SPACE eblip-920 114 12 ( ( PUNCT eblip-920 114 13 pdr pdr PROPN eblip-920 114 14 ) ) PUNCT eblip-920 114 15     SPACE eblip-920 114 16 objectives objective NOUN eblip-920 114 17     SPACE eblip-920 114 18 are be AUX eblip-920 114 19     SPACE eblip-920 114 20 aligned aligned ADJ eblip-920 114 21     SPACE eblip-920 114 22 with with ADP eblip-920 114 23     SPACE eblip-920 114 24 the the DET eblip-920 114 25     SPACE eblip-920 114 26 operational operational ADJ eblip-920 114 27     SPACE eblip-920 114 28 plan plan NOUN eblip-920 114 29     SPACE eblip-920 114 30 so so ADV eblip-920 114 31     SPACE eblip-920 114 32 as as SCONJ eblip-920 114 33     SPACE eblip-920 114 34 to to PART eblip-920 114 35     SPACE eblip-920 114 36 link link VERB eblip-920 114 37     SPACE eblip-920 114 38 individual individual ADJ eblip-920 114 39     SPACE eblip-920 114 40 performance performance NOUN eblip-920 114 41     SPACE eblip-920 114 42 with with ADP eblip-920 114 43     SPACE eblip-920 114 44 the the DET eblip-920 114 45     SPACE eblip-920 114 46 overarching overarching ADJ eblip-920 114 47     SPACE eblip-920 114 48 customer customer NOUN eblip-920 114 49     SPACE eblip-920 114 50 values value NOUN eblip-920 114 51 . . PUNCT eblip-920 114 52     SPACE eblip-920 115 1 • • NUM eblip-920 115 2 teamwork teamwork NOUN eblip-920 115 3     SPACE eblip-920 115 4 and and CCONJ eblip-920 115 5     SPACE eblip-920 115 6 task task NOUN eblip-920 115 7     SPACE eblip-920 115 8 groups group NOUN eblip-920 115 9     SPACE eblip-920 115 10 are be AUX eblip-920 115 11     SPACE eblip-920 115 12 used use VERB eblip-920 115 13     SPACE eblip-920 115 14 extensively extensively ADV eblip-920 115 15     SPACE eblip-920 115 16 to to PART eblip-920 115 17     SPACE eblip-920 115 18 deliver deliver VERB eblip-920 115 19     SPACE eblip-920 115 20 on on ADP eblip-920 115 21     SPACE eblip-920 115 22 the the DET eblip-920 115 23     SPACE eblip-920 115 24 plan plan NOUN eblip-920 115 25 . . PUNCT eblip-920 115 26     SPACE eblip-920 115 27 from from ADP eblip-920 115 28     SPACE eblip-920 115 29 a a DET eblip-920 115 30     SPACE eblip-920 115 31 customer customer NOUN eblip-920 115 32 ’s ’s NOUN eblip-920 115 33     SPACE eblip-920 115 34 perspective perspective NOUN eblip-920 115 35 , , PUNCT eblip-920 115 36     SPACE eblip-920 115 37 the the DET eblip-920 115 38     SPACE eblip-920 115 39 organisational organisational ADJ eblip-920 115 40     SPACE eblip-920 115 41 unit unit NOUN eblip-920 115 42     SPACE eblip-920 115 43 is be AUX eblip-920 115 44     SPACE eblip-920 115 45 ‘ ' PUNCT eblip-920 115 46 just just ADV eblip-920 115 47     SPACE eblip-920 115 48 the the DET eblip-920 115 49     SPACE eblip-920 115 50 library library NOUN eblip-920 115 51 ’ ' PUNCT eblip-920 115 52     SPACE eblip-920 115 53 or or CCONJ eblip-920 115 54     SPACE eblip-920 115 55 ‘ ' PUNCT eblip-920 115 56 the the DET eblip-920 115 57     SPACE eblip-920 115 58 university university NOUN eblip-920 115 59 ’ ' PUNCT eblip-920 115 60 ; ; PUNCT eblip-920 115 61     SPACE eblip-920 115 62 they they PRON eblip-920 115 63     SPACE eblip-920 115 64 do do AUX eblip-920 115 65     SPACE eblip-920 115 66 not not PART eblip-920 115 67     SPACE eblip-920 115 68 see see VERB eblip-920 115 69     SPACE eblip-920 115 70 the the DET eblip-920 115 71     SPACE eblip-920 115 72 different different ADJ eblip-920 115 73     SPACE eblip-920 115 74 units unit NOUN eblip-920 115 75     SPACE eblip-920 115 76 that that PRON eblip-920 115 77     SPACE eblip-920 115 78 have have VERB eblip-920 115 79     SPACE eblip-920 115 80 to to PART eblip-920 115 81     SPACE eblip-920 115 82 work work VERB eblip-920 115 83     SPACE eblip-920 115 84 together together ADV eblip-920 115 85     SPACE eblip-920 115 86 to to PART eblip-920 115 87     SPACE eblip-920 115 88 deliver deliver VERB eblip-920 115 89     SPACE eblip-920 115 90 on on ADP eblip-920 115 91     SPACE eblip-920 115 92 the the DET eblip-920 115 93     SPACE eblip-920 115 94 customer customer NOUN eblip-920 115 95     SPACE eblip-920 115 96 values value NOUN eblip-920 115 97 . . PUNCT eblip-920 115 98     SPACE eblip-920 116 1 this this PRON eblip-920 116 2     SPACE eblip-920 116 3 has have AUX eblip-920 116 4     SPACE eblip-920 116 5 resulted result VERB eblip-920 116 6     SPACE eblip-920 116 7 in in ADP eblip-920 116 8     SPACE eblip-920 116 9 a a DET eblip-920 116 10     SPACE eblip-920 116 11 reduction reduction NOUN eblip-920 116 12     SPACE eblip-920 116 13 in in ADP eblip-920 116 14     SPACE eblip-920 116 15 the the DET eblip-920 116 16     SPACE eblip-920 116 17 sense sense NOUN eblip-920 116 18     SPACE eblip-920 116 19 of of ADP eblip-920 116 20     SPACE eblip-920 116 21 organisational organisational ADJ eblip-920 116 22     SPACE eblip-920 116 23 silos silo NOUN eblip-920 116 24     SPACE eblip-920 116 25 that that PRON eblip-920 116 26     SPACE eblip-920 116 27 existed exist VERB eblip-920 116 28     SPACE eblip-920 116 29 before before ADP eblip-920 116 30     SPACE eblip-920 116 31 the the DET eblip-920 116 32     SPACE eblip-920 116 33 customer customer NOUN eblip-920 116 34     SPACE eblip-920 116 35 value value NOUN eblip-920 116 36     SPACE eblip-920 116 37 discovery discovery NOUN eblip-920 116 38     SPACE eblip-920 116 39 research research NOUN eblip-920 116 40 . . PUNCT eblip-920 116 41     SPACE eblip-920 117 1 • • ADJ eblip-920 117 2 monthly monthly ADJ eblip-920 117 3     SPACE eblip-920 117 4 managers manager NOUN eblip-920 117 5 ’ ' PUNCT eblip-920 117 6     SPACE eblip-920 117 7 forum forum PROPN eblip-920 117 8     SPACE eblip-920 117 9 meetings meeting NOUN eblip-920 117 10     SPACE eblip-920 117 11 monitor monitor NOUN eblip-920 117 12     SPACE eblip-920 117 13 and and CCONJ eblip-920 117 14     SPACE eblip-920 117 15 review review NOUN eblip-920 117 16     SPACE eblip-920 117 17 actions action NOUN eblip-920 117 18     SPACE eblip-920 117 19 within within ADP eblip-920 117 20     SPACE eblip-920 117 21 the the DET eblip-920 117 22     SPACE eblip-920 117 23 operational operational ADJ eblip-920 117 24     SPACE eblip-920 117 25 plan plan NOUN eblip-920 117 26 , , PUNCT eblip-920 117 27     SPACE eblip-920 117 28 ensuring ensure VERB eblip-920 117 29     SPACE eblip-920 117 30 that that SCONJ eblip-920 117 31     SPACE eblip-920 117 32 there there PRON eblip-920 117 33     SPACE eblip-920 117 34 is be AUX eblip-920 117 35     SPACE eblip-920 117 36 broad broad ADJ eblip-920 117 37     SPACE eblip-920 117 38 understanding understanding NOUN eblip-920 117 39     SPACE eblip-920 117 40 of of ADP eblip-920 117 41     SPACE eblip-920 117 42 all all DET eblip-920 117 43     SPACE eblip-920 117 44 the the DET eblip-920 117 45     SPACE eblip-920 117 46 initiatives initiative NOUN eblip-920 117 47     SPACE eblip-920 117 48 and and CCONJ eblip-920 117 49     SPACE eblip-920 117 50 the the DET eblip-920 117 51     SPACE eblip-920 117 52 related relate VERB eblip-920 117 53     SPACE eblip-920 117 54 project project NOUN eblip-920 117 55     SPACE eblip-920 117 56 dependencies dependency NOUN eblip-920 117 57 . . PUNCT eblip-920 117 58             SPACE eblip-920 118 1 conclusion conclusion NOUN eblip-920 118 2     SPACE eblip-920 118 3 and and CCONJ eblip-920 118 4     SPACE eblip-920 118 5 future future ADJ eblip-920 118 6     SPACE eblip-920 118 7 research research NOUN eblip-920 118 8         SPACE eblip-920 118 9 austin austin PROPN eblip-920 118 10     SPACE eblip-920 118 11 said say VERB eblip-920 118 12 : : PUNCT eblip-920 118 13     SPACE eblip-920 118 14 “ " PUNCT eblip-920 118 15 if if SCONJ eblip-920 118 16     SPACE eblip-920 118 17 you you PRON eblip-920 118 18 ’re ’re AUX eblip-920 118 19     SPACE eblip-920 118 20 going go VERB eblip-920 118 21     SPACE eblip-920 118 22 to to PART eblip-920 118 23     SPACE eblip-920 118 24 get get VERB eblip-920 118 25     SPACE eblip-920 118 26 everyone everyone PRON eblip-920 118 27     SPACE eblip-920 118 28 in in ADP eblip-920 118 29     SPACE eblip-920 118 30 the the DET eblip-920 118 31     SPACE eblip-920 118 32 organisation organisation NOUN eblip-920 118 33     SPACE eblip-920 118 34 to to PART eblip-920 118 35     SPACE eblip-920 118 36 concentrate concentrate VERB eblip-920 118 37     SPACE eblip-920 118 38 on on ADP eblip-920 118 39     SPACE eblip-920 118 40 delivering deliver VERB eblip-920 118 41     SPACE eblip-920 118 42 customer customer NOUN eblip-920 118 43     SPACE eblip-920 118 44 value value NOUN eblip-920 118 45 , , PUNCT eblip-920 118 46     SPACE eblip-920 118 47 you you PRON eblip-920 118 48 ’ve ’ve VERB eblip-920 118 49     SPACE eblip-920 118 50 evidence evidence NOUN eblip-920 118 51     SPACE eblip-920 118 52 based base VERB eblip-920 118 53     SPACE eblip-920 118 54 library library NOUN eblip-920 118 55     SPACE eblip-920 118 56 and and CCONJ eblip-920 118 57     SPACE eblip-920 118 58 information information NOUN eblip-920 118 59     SPACE eblip-920 118 60 practice practice NOUN eblip-920 118 61     SPACE eblip-920 118 62 2008 2008 NUM eblip-920 118 63 , , PUNCT eblip-920 118 64     SPACE eblip-920 118 65 3:1 3:1 NUM eblip-920 118 66     SPACE eblip-920 118 67 51 51 NUM eblip-920 118 68 got get VERB eblip-920 118 69     SPACE eblip-920 118 70 to to PART eblip-920 118 71     SPACE eblip-920 118 72 give give VERB eblip-920 118 73     SPACE eblip-920 118 74 them they PRON eblip-920 118 75     SPACE eblip-920 118 76 a a DET eblip-920 118 77     SPACE eblip-920 118 78 concrete concrete ADJ eblip-920 118 79     SPACE eblip-920 118 80 model model NOUN eblip-920 118 81     SPACE eblip-920 118 82 of of ADP eblip-920 118 83     SPACE eblip-920 118 84 what what PRON eblip-920 118 85     SPACE eblip-920 118 86 that that DET eblip-920 118 87     SPACE eblip-920 118 88 value value NOUN eblip-920 118 89     SPACE eblip-920 118 90 is be AUX eblip-920 118 91 , , PUNCT eblip-920 118 92     SPACE eblip-920 118 93 as as SCONJ eblip-920 118 94     SPACE eblip-920 118 95 defined define VERB eblip-920 118 96     SPACE eblip-920 118 97 by by ADP eblip-920 118 98     SPACE eblip-920 118 99 the the DET eblip-920 118 100     SPACE eblip-920 118 101 customers customer NOUN eblip-920 118 102     SPACE eblip-920 118 103 themselves themselves PRON eblip-920 118 104 . . PUNCT eblip-920 118 105     SPACE eblip-920 119 1 it it PRON eblip-920 119 2 ’s ’ VERB eblip-920 119 3     SPACE eblip-920 119 4 not not PART eblip-920 119 5     SPACE eblip-920 119 6 enough enough ADJ eblip-920 119 7     SPACE eblip-920 119 8 to to PART eblip-920 119 9     SPACE eblip-920 119 10 ask ask VERB eblip-920 119 11     SPACE eblip-920 119 12 employees employee NOUN eblip-920 119 13     SPACE eblip-920 119 14 to to PART eblip-920 119 15     SPACE eblip-920 119 16 smile smile VERB eblip-920 119 17     SPACE eblip-920 119 18 and and CCONJ eblip-920 119 19     SPACE eblip-920 119 20 be be AUX eblip-920 119 21     SPACE eblip-920 119 22 nice nice ADJ eblip-920 119 23 . . PUNCT eblip-920 119 24     SPACE eblip-920 120 1 you you PRON eblip-920 120 2     SPACE eblip-920 120 3 need need VERB eblip-920 120 4     SPACE eblip-920 120 5 to to PART eblip-920 120 6     SPACE eblip-920 120 7 give give VERB eblip-920 120 8     SPACE eblip-920 120 9 them they PRON eblip-920 120 10     SPACE eblip-920 120 11 a a DET eblip-920 120 12     SPACE eblip-920 120 13 workable workable ADJ eblip-920 120 14     SPACE eblip-920 120 15 definition definition NOUN eblip-920 120 16     SPACE eblip-920 120 17 of of ADP eblip-920 120 18     SPACE eblip-920 120 19 the the DET eblip-920 120 20     SPACE eblip-920 120 21 value value NOUN eblip-920 120 22     SPACE eblip-920 120 23 they they PRON eblip-920 120 24 ’re ’re AUX eblip-920 120 25     SPACE eblip-920 120 26 expected expect VERB eblip-920 120 27     SPACE eblip-920 120 28 to to PART eblip-920 120 29     SPACE eblip-920 120 30 deliver deliver VERB eblip-920 120 31 , , PUNCT eblip-920 120 32     SPACE eblip-920 120 33 and and CCONJ eblip-920 120 34     SPACE eblip-920 120 35 then then ADV eblip-920 120 36     SPACE eblip-920 120 37 help help VERB eblip-920 120 38     SPACE eblip-920 120 39 them they PRON eblip-920 120 40     SPACE eblip-920 120 41 learn learn VERB eblip-920 120 42     SPACE eblip-920 120 43 and and CCONJ eblip-920 120 44     SPACE eblip-920 120 45 use use VERB eblip-920 120 46     SPACE eblip-920 120 47 the the DET eblip-920 120 48     SPACE eblip-920 120 49 critical critical ADJ eblip-920 120 50     SPACE eblip-920 120 51 work work NOUN eblip-920 120 52     SPACE eblip-920 120 53 practices practice NOUN eblip-920 120 54     SPACE eblip-920 120 55 that that PRON eblip-920 120 56     SPACE eblip-920 120 57 deliver deliver VERB eblip-920 120 58     SPACE eblip-920 120 59 the the DET eblip-920 120 60     SPACE eblip-920 120 61 value value NOUN eblip-920 120 62 . . PUNCT eblip-920 120 63 ” " PUNCT eblip-920 120 64     SPACE eblip-920 120 65 ( ( PUNCT eblip-920 120 66 albrecht albrecht NOUN eblip-920 120 67     SPACE eblip-920 120 68 “ " PUNCT eblip-920 120 69 corporate corporate ADJ eblip-920 120 70     SPACE eblip-920 120 71 radar radar NOUN eblip-920 120 72 ” " PUNCT eblip-920 120 73     SPACE eblip-920 120 74 91 91 NUM eblip-920 120 75 ) ) PUNCT eblip-920 120 76         SPACE eblip-920 120 77 this this PRON eblip-920 120 78     SPACE eblip-920 120 79 is be AUX eblip-920 120 80     SPACE eblip-920 120 81 the the DET eblip-920 120 82     SPACE eblip-920 120 83 concept concept NOUN eblip-920 120 84     SPACE eblip-920 120 85 that that PRON eblip-920 120 86     SPACE eblip-920 120 87 is be AUX eblip-920 120 88     SPACE eblip-920 120 89 driving drive VERB eblip-920 120 90     SPACE eblip-920 120 91 change change NOUN eblip-920 120 92     SPACE eblip-920 120 93 in in ADP eblip-920 120 94     SPACE eblip-920 120 95 llr llr NOUN eblip-920 120 96 . . PROPN eblip-920 120 97     SPACE eblip-920 120 98 the the DET eblip-920 120 99     SPACE eblip-920 120 100 annual annual ADJ eblip-920 120 101     SPACE eblip-920 120 102 planning planning NOUN eblip-920 120 103     SPACE eblip-920 120 104 objectives objective NOUN eblip-920 120 105     SPACE eblip-920 120 106 for for ADP eblip-920 120 107     SPACE eblip-920 120 108 the the DET eblip-920 120 109     SPACE eblip-920 120 110 customer customer NOUN eblip-920 120 111     SPACE eblip-920 120 112 perspective perspective NOUN eblip-920 120 113     SPACE eblip-920 120 114 are be AUX eblip-920 120 115     SPACE eblip-920 120 116 couched couch VERB eblip-920 120 117     SPACE eblip-920 120 118 in in ADP eblip-920 120 119     SPACE eblip-920 120 120 the the DET eblip-920 120 121     SPACE eblip-920 120 122 terms term NOUN eblip-920 120 123     SPACE eblip-920 120 124 of of ADP eblip-920 120 125     SPACE eblip-920 120 126 the the DET eblip-920 120 127     SPACE eblip-920 120 128 customers customer NOUN eblip-920 120 129 ’ ' PUNCT eblip-920 120 130     SPACE eblip-920 120 131 values value NOUN eblip-920 120 132 ; ; PUNCT eblip-920 120 133     SPACE eblip-920 120 134 the the DET eblip-920 120 135     SPACE eblip-920 120 136 pdrs pdr NOUN eblip-920 120 137     SPACE eblip-920 120 138 are be AUX eblip-920 120 139     SPACE eblip-920 120 140 aligned aligned ADJ eblip-920 120 141     SPACE eblip-920 120 142 so so ADV eblip-920 120 143     SPACE eblip-920 120 144 every every DET eblip-920 120 145     SPACE eblip-920 120 146 individual individual NOUN eblip-920 120 147     SPACE eblip-920 120 148 can can AUX eblip-920 120 149     SPACE eblip-920 120 150 see see VERB eblip-920 120 151     SPACE eblip-920 120 152 how how SCONJ eblip-920 120 153     SPACE eblip-920 120 154 their their PRON eblip-920 120 155     SPACE eblip-920 120 156 actions action NOUN eblip-920 120 157     SPACE eblip-920 120 158 link link NOUN eblip-920 120 159     SPACE eblip-920 120 160 in in ADP eblip-920 120 161     SPACE eblip-920 120 162 to to ADP eblip-920 120 163     SPACE eblip-920 120 164 the the DET eblip-920 120 165     SPACE eblip-920 120 166 achievement achievement NOUN eblip-920 120 167     SPACE eblip-920 120 168 of of ADP eblip-920 120 169     SPACE eblip-920 120 170 the the DET eblip-920 120 171     SPACE eblip-920 120 172 operation operation NOUN eblip-920 120 173     SPACE eblip-920 120 174 plan plan NOUN eblip-920 120 175 , , PUNCT eblip-920 120 176     SPACE eblip-920 120 177 which which PRON eblip-920 120 178     SPACE eblip-920 120 179 is be AUX eblip-920 120 180     SPACE eblip-920 120 181 aimed aim VERB eblip-920 120 182     SPACE eblip-920 120 183 at at ADP eblip-920 120 184     SPACE eblip-920 120 185 delivering deliver VERB eblip-920 120 186     SPACE eblip-920 120 187 value value NOUN eblip-920 120 188     SPACE eblip-920 120 189 to to ADP eblip-920 120 190     SPACE eblip-920 120 191 customers customer NOUN eblip-920 120 192 . . PUNCT eblip-920 120 193         SPACE eblip-920 120 194 in in ADP eblip-920 120 195     SPACE eblip-920 120 196 an an DET eblip-920 120 197     SPACE eblip-920 120 198 interview interview NOUN eblip-920 120 199     SPACE eblip-920 120 200 with with ADP eblip-920 120 201     SPACE eblip-920 120 202 the the DET eblip-920 120 203     SPACE eblip-920 120 204 australian australian ADJ eblip-920 120 205     SPACE eblip-920 120 206 institute institute NOUN eblip-920 120 207     SPACE eblip-920 120 208 of of ADP eblip-920 120 209     SPACE eblip-920 120 210 management management NOUN eblip-920 120 211 , , PUNCT eblip-920 120 212     SPACE eblip-920 120 213 albrecht albrecht PROPN eblip-920 120 214     SPACE eblip-920 120 215 said say VERB eblip-920 120 216     SPACE eblip-920 120 217 that that SCONJ eblip-920 120 218     SPACE eblip-920 120 219 organisational organisational ADJ eblip-920 120 220     SPACE eblip-920 120 221 intelligence intelligence NOUN eblip-920 120 222     SPACE eblip-920 120 223 is be AUX eblip-920 120 224     SPACE eblip-920 120 225 ʺthe ʺthe PROPN eblip-920 120 226     SPACE eblip-920 120 227 capacity capacity NOUN eblip-920 120 228     SPACE eblip-920 120 229 of of ADP eblip-920 120 230     SPACE eblip-920 120 231 an an DET eblip-920 120 232     SPACE eblip-920 120 233 enterprise enterprise NOUN eblip-920 120 234     SPACE eblip-920 120 235 to to PART eblip-920 120 236     SPACE eblip-920 120 237 mobilise mobilise VERB eblip-920 120 238     SPACE eblip-920 120 239 all all PRON eblip-920 120 240     SPACE eblip-920 120 241 of of ADP eblip-920 120 242     SPACE eblip-920 120 243 its its PRON eblip-920 120 244     SPACE eblip-920 120 245 brainpower brainpower NOUN eblip-920 120 246 , , PUNCT eblip-920 120 247     SPACE eblip-920 120 248 and and CCONJ eblip-920 120 249     SPACE eblip-920 120 250 to to PART eblip-920 120 251     SPACE eblip-920 120 252 focus focus VERB eblip-920 120 253     SPACE eblip-920 120 254 that that SCONJ eblip-920 120 255     SPACE eblip-920 120 256 brainpower brainpower NOUN eblip-920 120 257     SPACE eblip-920 120 258 on on ADP eblip-920 120 259     SPACE eblip-920 120 260 accomplishing accomplish VERB eblip-920 120 261     SPACE eblip-920 120 262 its its PRON eblip-920 120 263     SPACE eblip-920 120 264 mission mission NOUN eblip-920 120 265 . . PUNCT eblip-920 120 266 ” " PUNCT eblip-920 120 267     SPACE eblip-920 120 268 llr llr NOUN eblip-920 120 269     SPACE eblip-920 120 270 is be AUX eblip-920 120 271     SPACE eblip-920 120 272 endeavouring endeavour VERB eblip-920 120 273     SPACE eblip-920 120 274 to to PART eblip-920 120 275     SPACE eblip-920 120 276 be be AUX eblip-920 120 277     SPACE eblip-920 120 278 an an DET eblip-920 120 279     SPACE eblip-920 120 280 intelligent intelligent ADJ eblip-920 120 281     SPACE eblip-920 120 282 organisation organisation NOUN eblip-920 120 283 . . PUNCT eblip-920 120 284     SPACE eblip-920 120 285 by by ADP eblip-920 120 286     SPACE eblip-920 120 287 understanding understanding NOUN eblip-920 120 288     SPACE eblip-920 120 289 precisely precisely ADV eblip-920 120 290     SPACE eblip-920 120 291 what what PRON eblip-920 120 292     SPACE eblip-920 120 293 customers customer NOUN eblip-920 120 294     SPACE eblip-920 120 295 value value NOUN eblip-920 120 296 ; ; PUNCT eblip-920 120 297     SPACE eblip-920 120 298 by by ADP eblip-920 120 299     SPACE eblip-920 120 300 striving strive VERB eblip-920 120 301     SPACE eblip-920 120 302 for for ADP eblip-920 120 303     SPACE eblip-920 120 304 “ " PUNCT eblip-920 120 305 gold gold NOUN eblip-920 120 306     SPACE eblip-920 120 307 standard standard NOUN eblip-920 120 308 ” " PUNCT eblip-920 120 309     SPACE eblip-920 120 310 customer customer NOUN eblip-920 120 311     SPACE eblip-920 120 312 service service NOUN eblip-920 120 313 ; ; PUNCT eblip-920 120 314     SPACE eblip-920 120 315 and and CCONJ eblip-920 120 316     SPACE eblip-920 120 317 by by ADP eblip-920 120 318     SPACE eblip-920 120 319 engaging engaging ADJ eblip-920 120 320     SPACE eblip-920 120 321 staff staff NOUN eblip-920 120 322     SPACE eblip-920 120 323 at at ADP eblip-920 120 324     SPACE eblip-920 120 325 all all DET eblip-920 120 326     SPACE eblip-920 120 327 levels level NOUN eblip-920 120 328     SPACE eblip-920 120 329 to to PART eblip-920 120 330     SPACE eblip-920 120 331 implement implement VERB eblip-920 120 332     SPACE eblip-920 120 333 the the DET eblip-920 120 334     SPACE eblip-920 120 335 necessary necessary ADJ eblip-920 120 336     SPACE eblip-920 120 337 initiatives initiative NOUN eblip-920 120 338     SPACE eblip-920 120 339 to to PART eblip-920 120 340     SPACE eblip-920 120 341 deliver deliver VERB eblip-920 120 342     SPACE eblip-920 120 343 added add VERB eblip-920 120 344     SPACE eblip-920 120 345 value value NOUN eblip-920 120 346     SPACE eblip-920 120 347 and and CCONJ eblip-920 120 348     SPACE eblip-920 120 349 to to PART eblip-920 120 350     SPACE eblip-920 120 351 reduce reduce VERB eblip-920 120 352     SPACE eblip-920 120 353 irritation irritation NOUN eblip-920 120 354 , , PUNCT eblip-920 120 355     SPACE eblip-920 120 356 llr llr NOUN eblip-920 120 357     SPACE eblip-920 120 358 is be AUX eblip-920 120 359     SPACE eblip-920 120 360 using use VERB eblip-920 120 361     SPACE eblip-920 120 362 its its PRON eblip-920 120 363     SPACE eblip-920 120 364 collective collective ADJ eblip-920 120 365     SPACE eblip-920 120 366 intelligence intelligence NOUN eblip-920 120 367 . . PUNCT eblip-920 120 368         SPACE eblip-920 121 1 there there PRON eblip-920 121 2     SPACE eblip-920 121 3 is be AUX eblip-920 121 4     SPACE eblip-920 121 5 much much ADJ eblip-920 121 6     SPACE eblip-920 121 7 still still ADV eblip-920 121 8     SPACE eblip-920 121 9 to to PART eblip-920 121 10     SPACE eblip-920 121 11 do do VERB eblip-920 121 12     SPACE eblip-920 121 13 in in ADP eblip-920 121 14     SPACE eblip-920 121 15 imbedding imbed VERB eblip-920 121 16     SPACE eblip-920 121 17 the the DET eblip-920 121 18     SPACE eblip-920 121 19 new new ADJ eblip-920 121 20     SPACE eblip-920 121 21 ways way NOUN eblip-920 121 22     SPACE eblip-920 121 23 of of ADP eblip-920 121 24     SPACE eblip-920 121 25 working work VERB eblip-920 121 26 , , PUNCT eblip-920 121 27     SPACE eblip-920 121 28 with with ADP eblip-920 121 29     SPACE eblip-920 121 30 customer customer NOUN eblip-920 121 31     SPACE eblip-920 121 32 values value NOUN eblip-920 121 33     SPACE eblip-920 121 34 at at ADP eblip-920 121 35     SPACE eblip-920 121 36 the the DET eblip-920 121 37     SPACE eblip-920 121 38 centre centre NOUN eblip-920 121 39     SPACE eblip-920 121 40 of of ADP eblip-920 121 41     SPACE eblip-920 121 42 all all DET eblip-920 121 43     SPACE eblip-920 121 44 decision‐making decision‐making NOUN eblip-920 121 45 . . PUNCT eblip-920 121 46     SPACE eblip-920 121 47 however however ADV eblip-920 121 48 , , PUNCT eblip-920 121 49     SPACE eblip-920 121 50 the the DET eblip-920 121 51     SPACE eblip-920 121 52 framework framework NOUN eblip-920 121 53     SPACE eblip-920 121 54 has have AUX eblip-920 121 55     SPACE eblip-920 121 56 been be AUX eblip-920 121 57     SPACE eblip-920 121 58 established establish VERB eblip-920 121 59     SPACE eblip-920 121 60 and and CCONJ eblip-920 121 61     SPACE eblip-920 121 62 there there PRON eblip-920 121 63     SPACE eblip-920 121 64 is be AUX eblip-920 121 65     SPACE eblip-920 121 66 significant significant ADJ eblip-920 121 67     SPACE eblip-920 121 68 buy‐in buy‐in NOUN eblip-920 121 69     SPACE eblip-920 121 70 by by ADP eblip-920 121 71     SPACE eblip-920 121 72 staff staff NOUN eblip-920 121 73 . . PUNCT eblip-920 121 74     SPACE eblip-920 122 1 the the DET eblip-920 122 2     SPACE eblip-920 122 3 constant constant ADJ eblip-920 122 4     SPACE eblip-920 122 5 need need NOUN eblip-920 122 6     SPACE eblip-920 122 7 to to PART eblip-920 122 8     SPACE eblip-920 122 9 innovate innovate VERB eblip-920 122 10     SPACE eblip-920 122 11 is be AUX eblip-920 122 12     SPACE eblip-920 122 13 challenging challenging ADJ eblip-920 122 14 , , PUNCT eblip-920 122 15     SPACE eblip-920 122 16 as as SCONJ eblip-920 122 17     SPACE eblip-920 122 18 staff staff NOUN eblip-920 122 19     SPACE eblip-920 122 20 grapple grapple PROPN eblip-920 122 21     SPACE eblip-920 122 22 with with ADP eblip-920 122 23     SPACE eblip-920 122 24 finite finite VERB eblip-920 122 25     SPACE eblip-920 122 26 budgets budget NOUN eblip-920 122 27     SPACE eblip-920 122 28 and and CCONJ eblip-920 122 29     SPACE eblip-920 122 30 increasing increase VERB eblip-920 122 31     SPACE eblip-920 122 32 expectations expectation NOUN eblip-920 122 33     SPACE eblip-920 122 34 of of ADP eblip-920 122 35     SPACE eblip-920 122 36 fee‐ fee‐ PROPN eblip-920 122 37 paying pay VERB eblip-920 122 38     SPACE eblip-920 122 39 customers customer NOUN eblip-920 122 40 . . PUNCT eblip-920 122 41     SPACE eblip-920 123 1 what what PRON eblip-920 123 2     SPACE eblip-920 123 3 was be AUX eblip-920 123 4     SPACE eblip-920 123 5 new new ADJ eblip-920 123 6     SPACE eblip-920 123 7 yesterday yesterday NOUN eblip-920 123 8     SPACE eblip-920 123 9 will will AUX eblip-920 123 10     SPACE eblip-920 123 11 be be AUX eblip-920 123 12     SPACE eblip-920 123 13 an an DET eblip-920 123 14     SPACE eblip-920 123 15 expected expect VERB eblip-920 123 16     SPACE eblip-920 123 17 service service NOUN eblip-920 123 18     SPACE eblip-920 123 19 tomorrow tomorrow NOUN eblip-920 123 20 . . PUNCT eblip-920 123 21     SPACE eblip-920 124 1 so so ADV eblip-920 124 2     SPACE eblip-920 124 3 the the DET eblip-920 124 4     SPACE eblip-920 124 5 process process NOUN eblip-920 124 6     SPACE eblip-920 124 7 of of ADP eblip-920 124 8     SPACE eblip-920 124 9 consolidating consolidate VERB eblip-920 124 10     SPACE eblip-920 124 11 new new ADJ eblip-920 124 12     SPACE eblip-920 124 13 practices practice NOUN eblip-920 124 14     SPACE eblip-920 124 15 and and CCONJ eblip-920 124 16     SPACE eblip-920 124 17 services service NOUN eblip-920 124 18     SPACE eblip-920 124 19 must must AUX eblip-920 124 20     SPACE eblip-920 124 21 be be AUX eblip-920 124 22     SPACE eblip-920 124 23 carried carry VERB eblip-920 124 24     SPACE eblip-920 124 25 out out ADP eblip-920 124 26     SPACE eblip-920 124 27 in in ADP eblip-920 124 28     SPACE eblip-920 124 29 tandem tandem NOUN eblip-920 124 30     SPACE eblip-920 124 31 with with ADP eblip-920 124 32     SPACE eblip-920 124 33 designing design VERB eblip-920 124 34     SPACE eblip-920 124 35 and and CCONJ eblip-920 124 36     SPACE eblip-920 124 37 delivering deliver VERB eblip-920 124 38     SPACE eblip-920 124 39 new new ADJ eblip-920 124 40     SPACE eblip-920 124 41 services service NOUN eblip-920 124 42     SPACE eblip-920 124 43 to to PART eblip-920 124 44     SPACE eblip-920 124 45 meet meet VERB eblip-920 124 46     SPACE eblip-920 124 47 emerging emerge VERB eblip-920 124 48     SPACE eblip-920 124 49 customer customer NOUN eblip-920 124 50     SPACE eblip-920 124 51 expectations expectation NOUN eblip-920 124 52 . . PUNCT eblip-920 124 53           SPACE eblip-920 125 1 “ " PUNCT eblip-920 125 2 value value NOUN eblip-920 125 3     SPACE eblip-920 125 4 targeting target VERB eblip-920 125 5 ” " PUNCT eblip-920 125 6     SPACE eblip-920 125 7 refers refer VERB eblip-920 125 8     SPACE eblip-920 125 9 to to AUX eblip-920 125 10     SPACE eblip-920 125 11 aiming aim VERB eblip-920 125 12     SPACE eblip-920 125 13 for for ADP eblip-920 125 14     SPACE eblip-920 125 15 whatever whatever PRON eblip-920 125 16     SPACE eblip-920 125 17 matters matter VERB eblip-920 125 18     SPACE eblip-920 125 19 most most ADJ eblip-920 125 20     SPACE eblip-920 125 21 to to ADP eblip-920 125 22     SPACE eblip-920 125 23 individual individual ADJ eblip-920 125 24     SPACE eblip-920 125 25 consumers consumer NOUN eblip-920 125 26 . . PUNCT eblip-920 125 27     SPACE eblip-920 126 1 ( ( PUNCT eblip-920 126 2 albrecht albrecht PROPN eblip-920 126 3     SPACE eblip-920 126 4 ” " PUNCT eblip-920 126 5 supertrends supertrend NOUN eblip-920 126 6 ” " PUNCT eblip-920 126 7     SPACE eblip-920 126 8 26 26 NUM eblip-920 126 9 ) ) PUNCT eblip-920 126 10 . . PUNCT eblip-920 126 11     SPACE eblip-920 127 1 library library NOUN eblip-920 127 2     SPACE eblip-920 127 3 services service NOUN eblip-920 127 4     SPACE eblip-920 127 5 in in ADP eblip-920 127 6     SPACE eblip-920 127 7 the the DET eblip-920 127 8     SPACE eblip-920 127 9 past past NOUN eblip-920 127 10     SPACE eblip-920 127 11 have have AUX eblip-920 127 12     SPACE eblip-920 127 13 been be AUX eblip-920 127 14     SPACE eblip-920 127 15 aimed aim VERB eblip-920 127 16     SPACE eblip-920 127 17 principally principally ADV eblip-920 127 18     SPACE eblip-920 127 19 at at ADP eblip-920 127 20     SPACE eblip-920 127 21 large large ADJ eblip-920 127 22     SPACE eblip-920 127 23 cohorts cohort NOUN eblip-920 127 24     SPACE eblip-920 127 25 of of ADP eblip-920 127 26     SPACE eblip-920 127 27 customers customer NOUN eblip-920 127 28 . . PUNCT eblip-920 127 29     SPACE eblip-920 127 30 personalisation personalisation NOUN eblip-920 127 31     SPACE eblip-920 127 32 of of ADP eblip-920 127 33     SPACE eblip-920 127 34 services service NOUN eblip-920 127 35     SPACE eblip-920 127 36 is be AUX eblip-920 127 37     SPACE eblip-920 127 38 an an DET eblip-920 127 39     SPACE eblip-920 127 40 emerging emerge VERB eblip-920 127 41     SPACE eblip-920 127 42 issue issue NOUN eblip-920 127 43     SPACE eblip-920 127 44 to to PART eblip-920 127 45     SPACE eblip-920 127 46 be be AUX eblip-920 127 47     SPACE eblip-920 127 48 addressed address VERB eblip-920 127 49 , , PUNCT eblip-920 127 50     SPACE eblip-920 127 51 especially especially ADV eblip-920 127 52     SPACE eblip-920 127 53 when when SCONJ eblip-920 127 54     SPACE eblip-920 127 55 the the DET eblip-920 127 56     SPACE eblip-920 127 57 millennials millennial NOUN eblip-920 127 58     SPACE eblip-920 127 59 ( ( PUNCT eblip-920 127 60 those those PRON eblip-920 127 61     SPACE eblip-920 127 62 born bear VERB eblip-920 127 63     SPACE eblip-920 127 64 between between ADP eblip-920 127 65     SPACE eblip-920 127 66 1982 1982 NUM eblip-920 127 67     SPACE eblip-920 127 68 and and CCONJ eblip-920 127 69     SPACE eblip-920 127 70 2000 2000 NUM eblip-920 127 71 ) ) PUNCT eblip-920 127 72     SPACE eblip-920 127 73 attend attend VERB eblip-920 127 74     SPACE eblip-920 127 75 university university NOUN eblip-920 127 76 . . PUNCT eblip-920 127 77     SPACE eblip-920 128 1 their their PRON eblip-920 128 2     SPACE eblip-920 128 3 expectations expectation NOUN eblip-920 128 4     SPACE eblip-920 128 5 of of ADP eblip-920 128 6     SPACE eblip-920 128 7 personalised personalised ADJ eblip-920 128 8     SPACE eblip-920 128 9 services service NOUN eblip-920 128 10 , , PUNCT eblip-920 128 11     SPACE eblip-920 128 12 their their PRON eblip-920 128 13     SPACE eblip-920 128 14 extensive extensive ADJ eblip-920 128 15     SPACE eblip-920 128 16 use use NOUN eblip-920 128 17     SPACE eblip-920 128 18 of of ADP eblip-920 128 19     SPACE eblip-920 128 20 portable portable NOUN eblip-920 128 21     SPACE eblip-920 128 22 it it PRON eblip-920 128 23     SPACE eblip-920 128 24 devices device NOUN eblip-920 128 25     SPACE eblip-920 128 26 and and CCONJ eblip-920 128 27     SPACE eblip-920 128 28 services service NOUN eblip-920 128 29 , , PUNCT eblip-920 128 30     SPACE eblip-920 128 31 and and CCONJ eblip-920 128 32     SPACE eblip-920 128 33 their their PRON eblip-920 128 34     SPACE eblip-920 128 35 preferences preference NOUN eblip-920 128 36     SPACE eblip-920 128 37 to to PART eblip-920 128 38     SPACE eblip-920 128 39 work work VERB eblip-920 128 40     SPACE eblip-920 128 41 and and CCONJ eblip-920 128 42     SPACE eblip-920 128 43 study study NOUN eblip-920 128 44     SPACE eblip-920 128 45 in in ADP eblip-920 128 46     SPACE eblip-920 128 47 teams team NOUN eblip-920 128 48     SPACE eblip-920 128 49 will will AUX eblip-920 128 50     SPACE eblip-920 128 51 require require VERB eblip-920 128 52     SPACE eblip-920 128 53 new new ADJ eblip-920 128 54     SPACE eblip-920 128 55 interventions intervention NOUN eblip-920 128 56     SPACE eblip-920 128 57 by by ADP eblip-920 128 58     SPACE eblip-920 128 59 higher high ADJ eblip-920 128 60     SPACE eblip-920 128 61 education education NOUN eblip-920 128 62     SPACE eblip-920 128 63 library library NOUN eblip-920 128 64     SPACE eblip-920 128 65 services service NOUN eblip-920 128 66 . . PUNCT eblip-920 128 67     SPACE eblip-920 129 1 library library NOUN eblip-920 129 2     SPACE eblip-920 129 3 management management NOUN eblip-920 129 4     SPACE eblip-920 129 5 and and CCONJ eblip-920 129 6     SPACE eblip-920 129 7 staff staff NOUN eblip-920 129 8     SPACE eblip-920 129 9 can can AUX eblip-920 129 10 not not PART eblip-920 129 11     SPACE eblip-920 129 12 afford afford VERB eblip-920 129 13     SPACE eblip-920 129 14 to to PART eblip-920 129 15     SPACE eblip-920 129 16 be be AUX eblip-920 129 17     SPACE eblip-920 129 18 complacent complacent ADJ eblip-920 129 19 , , PUNCT eblip-920 129 20     SPACE eblip-920 129 21 regardless regardless ADV eblip-920 129 22     SPACE eblip-920 129 23 of of ADP eblip-920 129 24     SPACE eblip-920 129 25 how how SCONJ eblip-920 129 26     SPACE eblip-920 129 27 satisfied satisfied ADJ eblip-920 129 28     SPACE eblip-920 129 29 today today NOUN eblip-920 129 30 ’s ’s PART eblip-920 129 31     SPACE eblip-920 129 32 customers customer NOUN eblip-920 129 33     SPACE eblip-920 129 34 are be AUX eblip-920 129 35 . . PUNCT eblip-920 129 36         SPACE eblip-920 129 37 further further ADJ eblip-920 129 38     SPACE eblip-920 129 39 research research NOUN eblip-920 129 40     SPACE eblip-920 129 41 is be AUX eblip-920 129 42     SPACE eblip-920 129 43 planned plan VERB eblip-920 129 44 . . PUNCT eblip-920 129 45     SPACE eblip-920 130 1 a a DET eblip-920 130 2     SPACE eblip-920 130 3 comparison comparison NOUN eblip-920 130 4     SPACE eblip-920 130 5 of of ADP eblip-920 130 6     SPACE eblip-920 130 7 values value NOUN eblip-920 130 8     SPACE eblip-920 130 9 and and CCONJ eblip-920 130 10     SPACE eblip-920 130 11 irritants irritant NOUN eblip-920 130 12     SPACE eblip-920 130 13 between between ADP eblip-920 130 14     SPACE eblip-920 130 15 australian australian ADJ eblip-920 130 16     SPACE eblip-920 130 17 and and CCONJ eblip-920 130 18     SPACE eblip-920 130 19 uk uk PROPN eblip-920 130 20     SPACE eblip-920 130 21 academic academic ADJ eblip-920 130 22     SPACE eblip-920 130 23 libraries library NOUN eblip-920 130 24     SPACE eblip-920 130 25 will will AUX eblip-920 130 26     SPACE eblip-920 130 27 be be AUX eblip-920 130 28     SPACE eblip-920 130 29 undertaken undertake VERB eblip-920 130 30     SPACE eblip-920 130 31 to to PART eblip-920 130 32     SPACE eblip-920 130 33 ascertain ascertain VERB eblip-920 130 34     SPACE eblip-920 130 35 whether whether SCONJ eblip-920 130 36     SPACE eblip-920 130 37 there there PRON eblip-920 130 38     SPACE eblip-920 130 39 are be AUX eblip-920 130 40     SPACE eblip-920 130 41 ‘ ' PUNCT eblip-920 130 42 core core NOUN eblip-920 130 43     SPACE eblip-920 130 44 library library NOUN eblip-920 130 45     SPACE eblip-920 130 46 values value NOUN eblip-920 130 47 ’ ' PUNCT eblip-920 130 48     SPACE eblip-920 130 49 that that PRON eblip-920 130 50     SPACE eblip-920 130 51 transcend transcend VERB eblip-920 130 52     SPACE eblip-920 130 53 national national ADJ eblip-920 130 54     SPACE eblip-920 130 55 barriers barrier NOUN eblip-920 130 56 . . PUNCT eblip-920 130 57     SPACE eblip-920 131 1 the the DET eblip-920 131 2     SPACE eblip-920 131 3 relationship relationship NOUN eblip-920 131 4     SPACE eblip-920 131 5 of of ADP eblip-920 131 6     SPACE eblip-920 131 7 irritants irritant NOUN eblip-920 131 8     SPACE eblip-920 131 9 with with ADP eblip-920 131 10     SPACE eblip-920 131 11 values value NOUN eblip-920 131 12     SPACE eblip-920 131 13 will will AUX eblip-920 131 14     SPACE eblip-920 131 15 be be AUX eblip-920 131 16     SPACE eblip-920 131 17 examined examine VERB eblip-920 131 18     SPACE eblip-920 131 19 and and CCONJ eblip-920 131 20     SPACE eblip-920 131 21 english english NOUN eblip-920 131 22     SPACE eblip-920 131 23 and and CCONJ eblip-920 131 24     SPACE eblip-920 131 25 australian australian ADJ eblip-920 131 26     SPACE eblip-920 131 27 irritations irritation NOUN eblip-920 131 28     SPACE eblip-920 131 29 compared compare VERB eblip-920 131 30 . . PUNCT eblip-920 131 31       SPACE eblip-920 131 32 should should AUX eblip-920 131 33     SPACE eblip-920 131 34 core core NOUN eblip-920 131 35     SPACE eblip-920 131 36 values value NOUN eblip-920 131 37     SPACE eblip-920 131 38 be be AUX eblip-920 131 39     SPACE eblip-920 131 40 identified identify VERB eblip-920 131 41 , , PUNCT eblip-920 131 42     SPACE eblip-920 131 43 these these PRON eblip-920 131 44     SPACE eblip-920 131 45 will will AUX eblip-920 131 46     SPACE eblip-920 131 47 be be AUX eblip-920 131 48     SPACE eblip-920 131 49 compared compare VERB eblip-920 131 50     SPACE eblip-920 131 51 to to ADP eblip-920 131 52     SPACE eblip-920 131 53 the the DET eblip-920 131 54     SPACE eblip-920 131 55 benchmarking benchmarke VERB eblip-920 131 56     SPACE eblip-920 131 57 areas area NOUN eblip-920 131 58     SPACE eblip-920 131 59 and and CCONJ eblip-920 131 60     SPACE eblip-920 131 61 questions question NOUN eblip-920 131 62     SPACE eblip-920 131 63 in in ADP eblip-920 131 64     SPACE eblip-920 131 65 the the DET eblip-920 131 66     SPACE eblip-920 131 67 libqual+ libqual+ NOUN eblip-920 131 68 ™ ™ ADJ eblip-920 131 69     SPACE eblip-920 131 70 instrument instrument NOUN eblip-920 131 71 . . PUNCT eblip-920 131 72         SPACE eblip-920 132 1 the the DET eblip-920 132 2     SPACE eblip-920 132 3 customer customer NOUN eblip-920 132 4     SPACE eblip-920 132 5 value value NOUN eblip-920 132 6     SPACE eblip-920 132 7 discovery discovery NOUN eblip-920 132 8     SPACE eblip-920 132 9 methodology methodology NOUN eblip-920 132 10     SPACE eblip-920 132 11 is be AUX eblip-920 132 12     SPACE eblip-920 132 13 robust robust ADJ eblip-920 132 14     SPACE eblip-920 132 15 and and CCONJ eblip-920 132 16     SPACE eblip-920 132 17 well well ADV eblip-920 132 18     SPACE eblip-920 132 19 tested test VERB eblip-920 132 20 . . PUNCT eblip-920 132 21     SPACE eblip-920 132 22 however however ADV eblip-920 132 23 , , PUNCT eblip-920 132 24     SPACE eblip-920 132 25 limited limit VERB eblip-920 132 26     SPACE eblip-920 132 27 library library NOUN eblip-920 132 28     SPACE eblip-920 132 29 budgets budget NOUN eblip-920 132 30     SPACE eblip-920 132 31 may may AUX eblip-920 132 32     SPACE eblip-920 132 33 not not PART eblip-920 132 34     SPACE eblip-920 132 35 extend extend VERB eblip-920 132 36     SPACE eblip-920 132 37 to to AUX eblip-920 132 38     SPACE eblip-920 132 39 contracting contract VERB eblip-920 132 40     SPACE eblip-920 132 41 the the DET eblip-920 132 42     SPACE eblip-920 132 43 facilitators facilitator NOUN eblip-920 132 44     SPACE eblip-920 132 45 to to PART eblip-920 132 46     SPACE eblip-920 132 47 undertake undertake VERB eblip-920 132 48     SPACE eblip-920 132 49 the the DET eblip-920 132 50     SPACE eblip-920 132 51 research research NOUN eblip-920 132 52 , , PUNCT eblip-920 132 53     SPACE eblip-920 132 54 although although SCONJ eblip-920 132 55     SPACE eblip-920 132 56 the the DET eblip-920 132 57     SPACE eblip-920 132 58 cost cost NOUN eblip-920 132 59 , , PUNCT eblip-920 132 60     SPACE eblip-920 132 61 as as ADP eblip-920 132 62     SPACE eblip-920 132 63 a a DET eblip-920 132 64     SPACE eblip-920 132 65 percentage percentage NOUN eblip-920 132 66     SPACE eblip-920 132 67 of of ADP eblip-920 132 68     SPACE eblip-920 132 69 total total ADJ eblip-920 132 70     SPACE eblip-920 132 71 budget budget NOUN eblip-920 132 72 , , PUNCT eblip-920 132 73     SPACE eblip-920 132 74 is be AUX eblip-920 132 75     SPACE eblip-920 132 76 very very ADV eblip-920 132 77     SPACE eblip-920 132 78 small small ADJ eblip-920 132 79     SPACE eblip-920 132 80 and and CCONJ eblip-920 132 81     SPACE eblip-920 132 82 the the DET eblip-920 132 83     SPACE eblip-920 132 84 benefits benefit NOUN eblip-920 132 85     SPACE eblip-920 132 86 of of ADP eblip-920 132 87     SPACE eblip-920 132 88 targeting target VERB eblip-920 132 89     SPACE eblip-920 132 90 funding funding NOUN eblip-920 132 91     SPACE eblip-920 132 92 to to ADP eblip-920 132 93     SPACE eblip-920 132 94 services service NOUN eblip-920 132 95     SPACE eblip-920 132 96 that that PRON eblip-920 132 97     SPACE eblip-920 132 98 add add VERB eblip-920 132 99     SPACE eblip-920 132 100 value value NOUN eblip-920 132 101     SPACE eblip-920 132 102 is be AUX eblip-920 132 103     SPACE eblip-920 132 104 considered consider VERB eblip-920 132 105     SPACE eblip-920 132 106 justification justification NOUN eblip-920 132 107 . . PUNCT eblip-920 132 108     SPACE eblip-920 132 109 further far ADV eblip-920 132 110     SPACE eblip-920 132 111 work work NOUN eblip-920 132 112     SPACE eblip-920 132 113 will will AUX eblip-920 132 114     SPACE eblip-920 132 115 be be AUX eblip-920 132 116     SPACE eblip-920 132 117 undertaken undertake VERB eblip-920 132 118     SPACE eblip-920 132 119 to to PART eblip-920 132 120     SPACE eblip-920 132 121 see see VERB eblip-920 132 122     SPACE eblip-920 132 123 if if SCONJ eblip-920 132 124     SPACE eblip-920 132 125 any any DET eblip-920 132 126     SPACE eblip-920 132 127 refinements refinement NOUN eblip-920 132 128     SPACE eblip-920 132 129 of of ADP eblip-920 132 130     SPACE eblip-920 132 131 the the DET eblip-920 132 132     SPACE eblip-920 132 133 process process NOUN eblip-920 132 134     SPACE eblip-920 132 135 could could AUX eblip-920 132 136     SPACE eblip-920 132 137 be be AUX eblip-920 132 138     SPACE eblip-920 132 139 made make VERB eblip-920 132 140     SPACE eblip-920 132 141 to to PART eblip-920 132 142     SPACE eblip-920 132 143 reduce reduce VERB eblip-920 132 144     SPACE eblip-920 132 145 the the DET eblip-920 132 146     SPACE eblip-920 132 147 costs cost NOUN eblip-920 132 148     SPACE eblip-920 132 149 but but CCONJ eblip-920 132 150     SPACE eblip-920 132 151 still still ADV eblip-920 132 152     SPACE eblip-920 132 153 deliver deliver VERB eblip-920 132 154     SPACE eblip-920 132 155 useful useful ADJ eblip-920 132 156     SPACE eblip-920 132 157 results result NOUN eblip-920 132 158     SPACE eblip-920 132 159 and and CCONJ eblip-920 132 160     SPACE eblip-920 132 161 thus thus ADV eblip-920 132 162     SPACE eblip-920 132 163 make make VERB eblip-920 132 164     SPACE eblip-920 132 165 the the DET eblip-920 132 166     SPACE eblip-920 132 167 model model NOUN eblip-920 132 168     SPACE eblip-920 132 169 more more ADJ eblip-920 132 170     SPACE eblip-920 132 171 accessible accessible ADJ eblip-920 132 172     SPACE eblip-920 132 173 to to ADP eblip-920 132 174     SPACE eblip-920 132 175 library library NOUN eblip-920 132 176     SPACE eblip-920 132 177 management management NOUN eblip-920 132 178     SPACE eblip-920 132 179 teams team NOUN eblip-920 132 180 . . PUNCT eblip-920 132 181         SPACE eblip-920 132 182 evidence evidence NOUN eblip-920 132 183     SPACE eblip-920 132 184 based base VERB eblip-920 132 185     SPACE eblip-920 132 186 library library NOUN eblip-920 132 187     SPACE eblip-920 132 188 and and CCONJ eblip-920 132 189     SPACE eblip-920 132 190 information information NOUN eblip-920 132 191     SPACE eblip-920 132 192 practice practice NOUN eblip-920 132 193     SPACE eblip-920 132 194 2008 2008 NUM eblip-920 132 195 , , PUNCT eblip-920 132 196     SPACE eblip-920 132 197 3:1 3:1 NUM eblip-920 132 198     SPACE eblip-920 132 199 52 52 NUM eblip-920 132 200 works work NOUN eblip-920 132 201     SPACE eblip-920 132 202 cited cite VERB eblip-920 132 203     SPACE eblip-920 132 204 12manage 12manage NOUN eblip-920 132 205     SPACE eblip-920 132 206 management management NOUN eblip-920 132 207     SPACE eblip-920 132 208 communities community NOUN eblip-920 132 209 . . PUNCT eblip-920 132 210     SPACE eblip-920 132 211 customer customer NOUN eblip-920 132 212     SPACE eblip-920 132 213 satisfaction satisfaction NOUN eblip-920 132 214     SPACE eblip-920 132 215 model model NOUN eblip-920 132 216     SPACE eblip-920 132 217 ( ( PUNCT eblip-920 132 218 kano kano PROPN eblip-920 132 219 ) ) PUNCT eblip-920 132 220 , , PUNCT eblip-920 132 221     SPACE eblip-920 132 222 24 24 NUM eblip-920 132 223     SPACE eblip-920 132 224 february february PROPN eblip-920 132 225     SPACE eblip-920 132 226 2008 2008 NUM eblip-920 132 227 . . PUNCT eblip-920 132 228     SPACE eblip-920 133 1 2 2 NUM eblip-920 133 2     SPACE eblip-920 133 3 mar mar PROPN eblip-920 133 4 . . PROPN eblip-920 133 5     SPACE eblip-920 133 6 2008 2008 NUM eblip-920 133 7     SPACE eblip-920 133 8 < < X eblip-920 133 9 http://www.12manage.com/metho http://www.12manage.com/metho X eblip-920 133 10 ds_kano_customer_satisfaction_mo ds_kano_customer_satisfaction_mo ADJ eblip-920 133 11 del.html del.html PROPN eblip-920 133 12 > > NOUN eblip-920 133 13         SPACE eblip-920 133 14 albrecht albrecht NOUN eblip-920 133 15 , , PUNCT eblip-920 133 16     SPACE eblip-920 133 17 k. k. NOUN eblip-920 133 18     SPACE eblip-920 133 19 corporate corporate ADJ eblip-920 133 20     SPACE eblip-920 133 21 radar radar NOUN eblip-920 133 22 : : PUNCT eblip-920 133 23     SPACE eblip-920 133 24 tracking track VERB eblip-920 133 25     SPACE eblip-920 133 26 the the DET eblip-920 133 27     SPACE eblip-920 133 28 forces force NOUN eblip-920 133 29     SPACE eblip-920 133 30 that that PRON eblip-920 133 31     SPACE eblip-920 133 32 are be AUX eblip-920 133 33     SPACE eblip-920 133 34 shaping shape VERB eblip-920 133 35     SPACE eblip-920 133 36 your your PRON eblip-920 133 37     SPACE eblip-920 133 38 business business NOUN eblip-920 133 39 . . PUNCT eblip-920 133 40     SPACE eblip-920 134 1 new new ADJ eblip-920 134 2     SPACE eblip-920 134 3 york york PROPN eblip-920 134 4 : : PUNCT eblip-920 134 5     SPACE eblip-920 134 6 american american ADJ eblip-920 134 7     SPACE eblip-920 134 8 management management NOUN eblip-920 134 9     SPACE eblip-920 134 10 association association NOUN eblip-920 134 11 , , PUNCT eblip-920 134 12     SPACE eblip-920 134 13 2000 2000 NUM eblip-920 134 14 . . PUNCT eblip-920 134 15     SPACE eblip-920 135 1 ‐‐‐. ‐‐‐. PROPN eblip-920 135 2     SPACE eblip-920 135 3 “ " PUNCT eblip-920 135 4 eight eight NUM eblip-920 135 5     SPACE eblip-920 135 6 supertrends supertrend NOUN eblip-920 135 7     SPACE eblip-920 135 8 shaping shape VERB eblip-920 135 9     SPACE eblip-920 135 10 the the DET eblip-920 135 11     SPACE eblip-920 135 12 future future NOUN eblip-920 135 13     SPACE eblip-920 135 14 of of ADP eblip-920 135 15     SPACE eblip-920 135 16 business business NOUN eblip-920 135 17 . . PUNCT eblip-920 135 18 ” " PUNCT eblip-920 135 19     SPACE eblip-920 135 20 the the DET eblip-920 135 21     SPACE eblip-920 135 22 futurist futurist NOUN eblip-920 135 23 . . PUNCT eblip-920 135 24     SPACE eblip-920 135 25 ( ( PUNCT eblip-920 135 26 sept‐oct sept‐oct NOUN eblip-920 135 27     SPACE eblip-920 135 28 2006 2006 NUM eblip-920 135 29 ): ): PUNCT eblip-920 135 30     SPACE eblip-920 135 31 25‐9 25‐9 NUM eblip-920 135 32 . . PUNCT eblip-920 135 33     SPACE eblip-920 136 1 ‐‐‐. ‐‐‐. PROPN eblip-920 136 2     SPACE eblip-920 136 3 the the DET eblip-920 136 4     SPACE eblip-920 136 5 northbound northbound NOUN eblip-920 136 6     SPACE eblip-920 136 7 train train NOUN eblip-920 136 8 : : PUNCT eblip-920 136 9     SPACE eblip-920 136 10 finding find VERB eblip-920 136 11     SPACE eblip-920 136 12 the the DET eblip-920 136 13     SPACE eblip-920 136 14 purpose purpose NOUN eblip-920 136 15 ; ; PUNCT eblip-920 136 16     SPACE eblip-920 136 17 setting set VERB eblip-920 136 18     SPACE eblip-920 136 19 the the DET eblip-920 136 20     SPACE eblip-920 136 21 direction direction NOUN eblip-920 136 22 ; ; PUNCT eblip-920 136 23     SPACE eblip-920 136 24 shaping shape VERB eblip-920 136 25     SPACE eblip-920 136 26 the the DET eblip-920 136 27     SPACE eblip-920 136 28 destiny destiny NOUN eblip-920 136 29     SPACE eblip-920 136 30 of of ADP eblip-920 136 31     SPACE eblip-920 136 32 your your PRON eblip-920 136 33     SPACE eblip-920 136 34 organization organization NOUN eblip-920 136 35 . . PUNCT eblip-920 136 36       SPACE eblip-920 137 1 new new ADJ eblip-920 137 2     SPACE eblip-920 137 3 york york PROPN eblip-920 137 4 : : PUNCT eblip-920 137 5     SPACE eblip-920 137 6 american american ADJ eblip-920 137 7     SPACE eblip-920 137 8 management management NOUN eblip-920 137 9     SPACE eblip-920 137 10 association association NOUN eblip-920 137 11 , , PUNCT eblip-920 137 12     SPACE eblip-920 137 13 1994 1994 NUM eblip-920 137 14 . . PUNCT eblip-920 137 15     SPACE eblip-920 138 1 ‐‐‐. ‐‐‐. PROPN eblip-920 138 2     SPACE eblip-920 138 3 interview interview NOUN eblip-920 138 4     SPACE eblip-920 138 5 with with ADP eblip-920 138 6     SPACE eblip-920 138 7 australian australian ADJ eblip-920 138 8     SPACE eblip-920 138 9 institute institute NOUN eblip-920 138 10     SPACE eblip-920 138 11 of of ADP eblip-920 138 12     SPACE eblip-920 138 13 management management NOUN eblip-920 138 14 . . PUNCT eblip-920 138 15     SPACE eblip-920 139 1 karl karl PROPN eblip-920 139 2     SPACE eblip-920 139 3 albrecht albrecht PROPN eblip-920 139 4 : : PUNCT eblip-920 139 5     SPACE eblip-920 139 6 organisational organisational ADJ eblip-920 139 7     SPACE eblip-920 139 8 intelligence intelligence NOUN eblip-920 139 9 . . PUNCT eblip-920 139 10     SPACE eblip-920 139 11 2003 2003 NUM eblip-920 139 12 . . PUNCT eblip-920 139 13     SPACE eblip-920 140 1 2 2 NUM eblip-920 140 2     SPACE eblip-920 140 3 mar mar PROPN eblip-920 140 4     SPACE eblip-920 140 5 2008 2008 NUM eblip-920 140 6     SPACE eblip-920 140 7 < < X eblip-920 140 8 http://www.aim.com.au/resources/ http://www.aim.com.au/resources/ NOUN eblip-920 140 9 article_kalbrecht.html article_kalbrecht.html PROPN eblip-920 140 10 > > X eblip-920 140 11 . . PUNCT eblip-920 140 12       SPACE eblip-920 140 13 brophy brophy PROPN eblip-920 140 14 , , PUNCT eblip-920 140 15     SPACE eblip-920 140 16 p. p. NOUN eblip-920 140 17     SPACE eblip-920 140 18 measuring measure VERB eblip-920 140 19     SPACE eblip-920 140 20 library library NOUN eblip-920 140 21     SPACE eblip-920 140 22 performance performance NOUN eblip-920 140 23 : : PUNCT eblip-920 140 24     SPACE eblip-920 140 25 principles principle NOUN eblip-920 140 26     SPACE eblip-920 140 27 and and CCONJ eblip-920 140 28     SPACE eblip-920 140 29 techniques technique NOUN eblip-920 140 30 . . PUNCT eblip-920 140 31     SPACE eblip-920 140 32 london london PROPN eblip-920 140 33 : : PUNCT eblip-920 140 34     SPACE eblip-920 140 35 facet facet PROPN eblip-920 140 36     SPACE eblip-920 140 37 publishing publishing NOUN eblip-920 140 38 , , PUNCT eblip-920 140 39     SPACE eblip-920 140 40 2006 2006 NUM eblip-920 140 41 . . PUNCT eblip-920 140 42         SPACE eblip-920 140 43 cialdini cialdini PROPN eblip-920 140 44 , , PUNCT eblip-920 140 45     SPACE eblip-920 140 46 robert robert PROPN eblip-920 140 47     SPACE eblip-920 140 48 b. b. PROPN eblip-920 140 49     SPACE eblip-920 140 50 “ " PUNCT eblip-920 140 51 the the DET eblip-920 140 52     SPACE eblip-920 140 53 science science NOUN eblip-920 140 54     SPACE eblip-920 140 55 of of ADP eblip-920 140 56     SPACE eblip-920 140 57 persuasion persuasion NOUN eblip-920 140 58 . . PUNCT eblip-920 140 59 ” " PUNCT eblip-920 140 60     SPACE eblip-920 140 61 scientific scientific ADJ eblip-920 140 62     SPACE eblip-920 140 63 american american PROPN eblip-920 140 64     SPACE eblip-920 140 65 ( ( PUNCT eblip-920 140 66 february february PROPN eblip-920 140 67     SPACE eblip-920 140 68 2001 2001 NUM eblip-920 140 69 ): ): PUNCT eblip-920 140 70     SPACE eblip-920 140 71 62‐7 62‐7 PROPN eblip-920 140 72 . . PUNCT eblip-920 140 73         SPACE eblip-920 140 74 kano kano PROPN eblip-920 140 75 , , PUNCT eblip-920 140 76     SPACE eblip-920 140 77 n. n. NOUN eblip-920 140 78 , , PUNCT eblip-920 140 79     SPACE eblip-920 140 80 seraku seraku NOUN eblip-920 140 81 , , PUNCT eblip-920 140 82     SPACE eblip-920 140 83 n. n. NOUN eblip-920 140 84 , , PUNCT eblip-920 140 85     SPACE eblip-920 140 86 takahashi takahashi PROPN eblip-920 140 87 , , PUNCT eblip-920 140 88     SPACE eblip-920 140 89 f. f. PROPN eblip-920 140 90     SPACE eblip-920 140 91 and and CCONJ eblip-920 140 92     SPACE eblip-920 140 93 tsuji tsuji PROPN eblip-920 140 94 , , PUNCT eblip-920 140 95     SPACE eblip-920 140 96 s. s. PROPN eblip-920 140 97     SPACE eblip-920 140 98 “ " PUNCT eblip-920 140 99 attractive attractive ADJ eblip-920 140 100     SPACE eblip-920 140 101 quality quality NOUN eblip-920 140 102     SPACE eblip-920 140 103 and and CCONJ eblip-920 140 104     SPACE eblip-920 140 105 must‐be must‐be NOUN eblip-920 140 106     SPACE eblip-920 140 107 quality quality NOUN eblip-920 140 108 . . PUNCT eblip-920 140 109 ” " PUNCT eblip-920 140 110     SPACE eblip-920 140 111 hinshitsu hinshitsu NOUN eblip-920 140 112     SPACE eblip-920 140 113 ( ( PUNCT eblip-920 140 114 quality quality NOUN eblip-920 140 115 , , PUNCT eblip-920 140 116     SPACE eblip-920 140 117 the the DET eblip-920 140 118     SPACE eblip-920 140 119 journal journal NOUN eblip-920 140 120     SPACE eblip-920 140 121 of of ADP eblip-920 140 122     SPACE eblip-920 140 123 japanese japanese ADJ eblip-920 140 124     SPACE eblip-920 140 125 society society NOUN eblip-920 140 126     SPACE eblip-920 140 127 for for ADP eblip-920 140 128     SPACE eblip-920 140 129 quality quality NOUN eblip-920 140 130     SPACE eblip-920 140 131 control control NOUN eblip-920 140 132 ) ) PUNCT eblip-920 140 133     SPACE eblip-920 140 134 14.2 14.2 NUM eblip-920 140 135     SPACE eblip-920 140 136 ( ( PUNCT eblip-920 140 137 1984 1984 NUM eblip-920 140 138 ): ): PUNCT eblip-920 140 139     SPACE eblip-920 140 140 39‐48 39‐48 NUM eblip-920 140 141 . . PUNCT eblip-920 140 142           SPACE eblip-920 140 143 mcknight mcknight PROPN eblip-920 140 144 , , PUNCT eblip-920 140 145     SPACE eblip-920 140 146 s. s. PROPN eblip-920 140 147     SPACE eblip-920 140 148 “ " PUNCT eblip-920 140 149 customer customer NOUN eblip-920 140 150     SPACE eblip-920 140 151 value value NOUN eblip-920 140 152     SPACE eblip-920 140 153 research research NOUN eblip-920 140 154 . . PUNCT eblip-920 140 155 ” " PUNCT eblip-920 140 156     SPACE eblip-920 140 157 management management NOUN eblip-920 140 158 , , PUNCT eblip-920 140 159     SPACE eblip-920 140 160 marketing marketing NOUN eblip-920 140 161     SPACE eblip-920 140 162 and and CCONJ eblip-920 140 163     SPACE eblip-920 140 164 promotion promotion NOUN eblip-920 140 165     SPACE eblip-920 140 166 of of ADP eblip-920 140 167     SPACE eblip-920 140 168 library library NOUN eblip-920 140 169     SPACE eblip-920 140 170 services service NOUN eblip-920 140 171     SPACE eblip-920 140 172 based base VERB eblip-920 140 173     SPACE eblip-920 140 174 on on ADP eblip-920 140 175     SPACE eblip-920 140 176 statistics statistic NOUN eblip-920 140 177 , , PUNCT eblip-920 140 178     SPACE eblip-920 140 179 analyses analysis NOUN eblip-920 140 180     SPACE eblip-920 140 181 and and CCONJ eblip-920 140 182     SPACE eblip-920 140 183 evaluation evaluation NOUN eblip-920 140 184 . . PUNCT eblip-920 140 185     SPACE eblip-920 141 1 eds ed NOUN eblip-920 141 2 . . PUNCT eblip-920 141 3     SPACE eblip-920 141 4 trine trine ADJ eblip-920 141 5     SPACE eblip-920 141 6 kolderup kolderup NOUN eblip-920 141 7     SPACE eblip-920 141 8 flaten flaten NOUN eblip-920 141 9     SPACE eblip-920 141 10 and and CCONJ eblip-920 141 11     SPACE eblip-920 141 12 k.g k.g PROPN eblip-920 141 13 . . PROPN eblip-920 141 14     SPACE eblip-920 141 15 saur saur PROPN eblip-920 141 16 . . PUNCT eblip-920 141 17     SPACE eblip-920 141 18 munchen munchen PROPN eblip-920 141 19 : : PUNCT eblip-920 141 20     SPACE eblip-920 141 21 ifla ifla NOUN eblip-920 141 22     SPACE eblip-920 141 23 publications publication NOUN eblip-920 141 24 , , PUNCT eblip-920 141 25     SPACE eblip-920 141 26 2006 2006 NUM eblip-920 141 27 . . PUNCT eblip-920 141 28     SPACE eblip-920 142 1 206‐216 206‐216 NUM eblip-920 142 2 , , PUNCT eblip-920 142 3     SPACE eblip-920 142 4 2006 2006 NUM eblip-920 142 5 . . PUNCT eblip-920 142 6         SPACE eblip-920 143 1 ‐‐‐. ‐‐‐. PROPN eblip-920 143 2     SPACE eblip-920 143 3 “ " PUNCT eblip-920 143 4 acquisition acquisition NOUN eblip-920 143 5     SPACE eblip-920 143 6 and and CCONJ eblip-920 143 7     SPACE eblip-920 143 8 cataloguing catalogue VERB eblip-920 143 9     SPACE eblip-920 143 10 processes process NOUN eblip-920 143 11 : : PUNCT eblip-920 143 12     SPACE eblip-920 143 13 changes change NOUN eblip-920 143 14     SPACE eblip-920 143 15 as as ADP eblip-920 143 16     SPACE eblip-920 143 17 a a DET eblip-920 143 18     SPACE eblip-920 143 19 result result NOUN eblip-920 143 20     SPACE eblip-920 143 21 of of ADP eblip-920 143 22     SPACE eblip-920 143 23 customer customer NOUN eblip-920 143 24     SPACE eblip-920 143 25 value value NOUN eblip-920 143 26     SPACE eblip-920 143 27 discovery discovery NOUN eblip-920 143 28 . . PUNCT eblip-920 143 29 ” " PUNCT eblip-920 143 30     SPACE eblip-920 143 31 evidence evidence NOUN eblip-920 143 32     SPACE eblip-920 143 33 based base VERB eblip-920 143 34     SPACE eblip-920 143 35 library library NOUN eblip-920 143 36     SPACE eblip-920 143 37 and and CCONJ eblip-920 143 38     SPACE eblip-920 143 39 information information NOUN eblip-920 143 40     SPACE eblip-920 143 41 practice practice NOUN eblip-920 143 42     SPACE eblip-920 143 43 ( ( PUNCT eblip-920 143 44 eblip eblip PROPN eblip-920 143 45 ) ) PUNCT eblip-920 143 46     SPACE eblip-920 143 47 2.4 2.4 NUM eblip-920 143 48     SPACE eblip-920 143 49 ( ( PUNCT eblip-920 143 50 2007):22‐35 2007):22‐35 NUM eblip-920 143 51 . . PUNCT eblip-920 143 52     SPACE eblip-920 144 1 2 2 NUM eblip-920 144 2     SPACE eblip-920 144 3 mar mar PROPN eblip-920 144 4     SPACE eblip-920 144 5 2008 2008 NUM eblip-920 144 6     SPACE eblip-920 144 7 < < X eblip-920 144 8 http://ejournals.library.ualberta.ca/i http://ejournals.library.ualberta.ca/i NOUN eblip-920 144 9 ndex.php/eblip/article/view/521/66 ndex.php/eblip/article/view/521/66 PRON eblip-920 144 10 7 7 NUM eblip-920 144 11 > > X eblip-920 144 12 . . PUNCT eblip-920 144 13           SPACE eblip-920 144 14 nottingham nottingham PROPN eblip-920 144 15     SPACE eblip-920 144 16 trent trent NOUN eblip-920 144 17     SPACE eblip-920 144 18 university university NOUN eblip-920 144 19 . . PUNCT eblip-920 144 20     SPACE eblip-920 145 1 the the DET eblip-920 145 2     SPACE eblip-920 145 3 ntu ntu NOUN eblip-920 145 4     SPACE eblip-920 145 5 strategic strategic ADJ eblip-920 145 6     SPACE eblip-920 145 7 plan plan NOUN eblip-920 145 8     SPACE eblip-920 145 9 2004‐2010 2004‐2010 NUM eblip-920 145 10 . . PUNCT eblip-920 145 11     SPACE eblip-920 145 12 nottingham nottingham PROPN eblip-920 145 13     SPACE eblip-920 145 14 trent trent NOUN eblip-920 145 15     SPACE eblip-920 145 16 university university NOUN eblip-920 145 17 , , PUNCT eblip-920 145 18     SPACE eblip-920 145 19 uk uk PROPN eblip-920 145 20 . . PUNCT eblip-920 145 21     SPACE eblip-920 145 22 2 2 NUM eblip-920 145 23     SPACE eblip-920 145 24 mar mar PROPN eblip-920 145 25     SPACE eblip-920 145 26 2008 2008 NUM eblip-920 145 27     SPACE eblip-920 145 28 < < X eblip-920 145 29 http://www.ntu.ac.uk/about_ntu/st http://www.ntu.ac.uk/about_ntu/st PROPN eblip-920 145 30 rategic_plan/12910.pdf rategic_plan/12910.pdf PROPN eblip-920 145 31 > > PROPN eblip-920 145 32 . . PUNCT eblip-920 145 33         SPACE