id sid tid token lemma pos eblip-937 1 1 microsoft microsoft PROPN eblip-937 1 2 word word PROPN eblip-937 1 3 es6_937_final_final es6_937_final_final ADJ eblip-937 1 4 evidence evidence NOUN eblip-937 1 5 based base VERB eblip-937 1 6 library library NOUN eblip-937 1 7 and and CCONJ eblip-937 1 8 information information NOUN eblip-937 1 9 practice practice NOUN eblip-937 1 10 2008 2008 NUM eblip-937 1 11 , , PUNCT eblip-937 1 12 3:1 3:1 NUM eblip-937 1 13     SPACE eblip-937 1 14 72 72 NUM eblip-937 1 15 evidence evidence NOUN eblip-937 1 16     SPACE eblip-937 1 17 based base VERB eblip-937 1 18     SPACE eblip-937 1 19 library library NOUN eblip-937 1 20     SPACE eblip-937 1 21 and and CCONJ eblip-937 1 22     SPACE eblip-937 1 23 information information NOUN eblip-937 1 24     SPACE eblip-937 1 25 practice practice NOUN eblip-937 1 26                 SPACE eblip-937 1 27 evidence evidence NOUN eblip-937 1 28     SPACE eblip-937 1 29 summary summary NOUN eblip-937 1 30         SPACE eblip-937 1 31 collaborative collaborative NOUN eblip-937 1 32     SPACE eblip-937 1 33 chat chat PROPN eblip-937 1 34     SPACE eblip-937 1 35 reference reference NOUN eblip-937 1 36     SPACE eblip-937 1 37 service service NOUN eblip-937 1 38     SPACE eblip-937 1 39 effectiveness effectiveness NOUN eblip-937 1 40     SPACE eblip-937 1 41 varies varie NOUN eblip-937 1 42     SPACE eblip-937 1 43 by by ADP eblip-937 1 44     SPACE eblip-937 1 45 question question NOUN eblip-937 1 46     SPACE eblip-937 1 47 type type NOUN eblip-937 1 48     SPACE eblip-937 1 49 for for ADP eblip-937 1 50     SPACE eblip-937 1 51 public public ADJ eblip-937 1 52     SPACE eblip-937 1 53 library library NOUN eblip-937 1 54     SPACE eblip-937 1 55 patrons patron NOUN eblip-937 1 56         SPACE eblip-937 1 57 a a DET eblip-937 1 58     SPACE eblip-937 1 59 review review NOUN eblip-937 1 60     SPACE eblip-937 1 61 of of ADP eblip-937 1 62 : : PUNCT eblip-937 1 63     SPACE eblip-937 1 64 kwon kwon PROPN eblip-937 1 65 , , PUNCT eblip-937 1 66     SPACE eblip-937 1 67 nahyun nahyun NOUN eblip-937 1 68 . . PUNCT eblip-937 1 69     SPACE eblip-937 1 70 ʺpublic ʺpublic ADJ eblip-937 1 71     SPACE eblip-937 1 72 library library NOUN eblip-937 1 73     SPACE eblip-937 1 74 patronsʹ patronsʹ ADJ eblip-937 1 75     SPACE eblip-937 1 76 use use NOUN eblip-937 1 77     SPACE eblip-937 1 78 of of ADP eblip-937 1 79     SPACE eblip-937 1 80 collaborative collaborative NOUN eblip-937 1 81     SPACE eblip-937 1 82 chat chat PROPN eblip-937 1 83     SPACE eblip-937 1 84 reference reference NOUN eblip-937 1 85     SPACE eblip-937 1 86 service service NOUN eblip-937 1 87 : : PUNCT eblip-937 1 88     SPACE eblip-937 1 89 the the DET eblip-937 1 90     SPACE eblip-937 1 91 effectiveness effectiveness NOUN eblip-937 1 92     SPACE eblip-937 1 93 of of ADP eblip-937 1 94     SPACE eblip-937 1 95 question question NOUN eblip-937 1 96     SPACE eblip-937 1 97 answering answering NOUN eblip-937 1 98     SPACE eblip-937 1 99 by by ADP eblip-937 1 100     SPACE eblip-937 1 101 question question NOUN eblip-937 1 102     SPACE eblip-937 1 103 type.ʺ type.ʺ NOUN eblip-937 1 104     SPACE eblip-937 1 105 library library NOUN eblip-937 1 106     SPACE eblip-937 1 107 & & CCONJ eblip-937 1 108     SPACE eblip-937 1 109 information information NOUN eblip-937 1 110     SPACE eblip-937 1 111 science science NOUN eblip-937 1 112     SPACE eblip-937 1 113 research research NOUN eblip-937 1 114     SPACE eblip-937 1 115 29.1 29.1 NUM eblip-937 1 116     SPACE eblip-937 1 117 ( ( PUNCT eblip-937 1 118 mar mar PROPN eblip-937 1 119 . . PROPN eblip-937 1 120     SPACE eblip-937 1 121 2007 2007 NUM eblip-937 1 122 ): ): PUNCT eblip-937 1 123     SPACE eblip-937 1 124 70‐91 70‐91 NOUN eblip-937 1 125 . . PUNCT eblip-937 1 126             SPACE eblip-937 2 1 reviewed review VERB eblip-937 2 2     SPACE eblip-937 2 3 by by ADP eblip-937 2 4 : : PUNCT eblip-937 2 5     SPACE eblip-937 2 6 stephanie stephanie PROPN eblip-937 2 7     SPACE eblip-937 2 8 hall hall PROPN eblip-937 2 9     SPACE eblip-937 2 10 chief chief ADJ eblip-937 2 11     SPACE eblip-937 2 12 librarian librarian NOUN eblip-937 2 13 , , PUNCT eblip-937 2 14     SPACE eblip-937 2 15 powell powell PROPN eblip-937 2 16     SPACE eblip-937 2 17 river river NOUN eblip-937 2 18     SPACE eblip-937 2 19 public public ADJ eblip-937 2 20     SPACE eblip-937 2 21 library library NOUN eblip-937 2 22     SPACE eblip-937 2 23 powell powell PROPN eblip-937 2 24     SPACE eblip-937 2 25 river river PROPN eblip-937 2 26 , , PUNCT eblip-937 2 27     SPACE eblip-937 2 28 british british PROPN eblip-937 2 29     SPACE eblip-937 2 30 columbia columbia PROPN eblip-937 2 31 , , PUNCT eblip-937 2 32     SPACE eblip-937 2 33 canada canada PROPN eblip-937 2 34     SPACE eblip-937 2 35 e‐mail e‐mail SYM eblip-937 2 36 : : PUNCT eblip-937 2 37     SPACE eblip-937 2 38 shall@powellriverlibrary.ca shall@powellriverlibrary.ca NOUN eblip-937 2 39             SPACE eblip-937 2 40 received receive VERB eblip-937 2 41     SPACE eblip-937 2 42 : : PUNCT eblip-937 2 43     SPACE eblip-937 2 44 4 4 NUM eblip-937 2 45     SPACE eblip-937 2 46 december december PROPN eblip-937 2 47     SPACE eblip-937 2 48 2007 2007 NUM eblip-937 2 49             SPACE eblip-937 2 50 accepted accept VERB eblip-937 2 51     SPACE eblip-937 2 52 : : PUNCT eblip-937 2 53     SPACE eblip-937 2 54 11 11 NUM eblip-937 2 55     SPACE eblip-937 2 56 february february PROPN eblip-937 2 57     SPACE eblip-937 2 58 2008 2008 NUM eblip-937 2 59             SPACE eblip-937 2 60 © © PROPN eblip-937 2 61     SPACE eblip-937 2 62 2008 2008 NUM eblip-937 2 63     SPACE eblip-937 2 64 hall hall NOUN eblip-937 2 65 . . PUNCT eblip-937 2 66     SPACE eblip-937 3 1 this this PRON eblip-937 3 2     SPACE eblip-937 3 3 is be AUX eblip-937 3 4     SPACE eblip-937 3 5 an an DET eblip-937 3 6     SPACE eblip-937 3 7 open open ADJ eblip-937 3 8     SPACE eblip-937 3 9 access access NOUN eblip-937 3 10     SPACE eblip-937 3 11 article article NOUN eblip-937 3 12     SPACE eblip-937 3 13 distributed distribute VERB eblip-937 3 14     SPACE eblip-937 3 15 under under ADP eblip-937 3 16     SPACE eblip-937 3 17 the the DET eblip-937 3 18     SPACE eblip-937 3 19 terms term NOUN eblip-937 3 20     SPACE eblip-937 3 21 of of ADP eblip-937 3 22     SPACE eblip-937 3 23 the the DET eblip-937 3 24     SPACE eblip-937 3 25 creative creative ADJ eblip-937 3 26     SPACE eblip-937 3 27 commons common NOUN eblip-937 3 28     SPACE eblip-937 3 29 attribution attribution NOUN eblip-937 3 30     SPACE eblip-937 3 31 license license NOUN eblip-937 3 32     SPACE eblip-937 3 33 ( ( PUNCT eblip-937 3 34 http://creativecommons.org/licenses/by/2.0 http://creativecommons.org/licenses/by/2.0 PROPN eblip-937 3 35 ) ) PUNCT eblip-937 3 36 , , PUNCT eblip-937 3 37     SPACE eblip-937 3 38 which which PRON eblip-937 3 39     SPACE eblip-937 3 40 permits permit VERB eblip-937 3 41     SPACE eblip-937 3 42 unrestricted unrestricted ADJ eblip-937 3 43     SPACE eblip-937 3 44 use use NOUN eblip-937 3 45 , , PUNCT eblip-937 3 46     SPACE eblip-937 3 47 distribution distribution NOUN eblip-937 3 48 , , PUNCT eblip-937 3 49     SPACE eblip-937 3 50 and and CCONJ eblip-937 3 51     SPACE eblip-937 3 52 reproduction reproduction NOUN eblip-937 3 53     SPACE eblip-937 3 54 in in ADP eblip-937 3 55     SPACE eblip-937 3 56 any any DET eblip-937 3 57     SPACE eblip-937 3 58 medium medium NOUN eblip-937 3 59 , , PUNCT eblip-937 3 60     SPACE eblip-937 3 61 provided provide VERB eblip-937 3 62     SPACE eblip-937 3 63 the the DET eblip-937 3 64     SPACE eblip-937 3 65 original original ADJ eblip-937 3 66     SPACE eblip-937 3 67 work work NOUN eblip-937 3 68     SPACE eblip-937 3 69 is be AUX eblip-937 3 70     SPACE eblip-937 3 71 properly properly ADV eblip-937 3 72     SPACE eblip-937 3 73 cited cite VERB eblip-937 3 74 . . PUNCT eblip-937 3 75         SPACE eblip-937 3 76 abstract abstract ADJ eblip-937 3 77         SPACE eblip-937 3 78 objective objective NOUN eblip-937 3 79     SPACE eblip-937 3 80 – – PUNCT eblip-937 3 81     SPACE eblip-937 3 82 to to PART eblip-937 3 83     SPACE eblip-937 3 84 assess assess VERB eblip-937 3 85     SPACE eblip-937 3 86 the the DET eblip-937 3 87     SPACE eblip-937 3 88 effectiveness effectiveness NOUN eblip-937 3 89     SPACE eblip-937 3 90 of of ADP eblip-937 3 91     SPACE eblip-937 3 92 a a DET eblip-937 3 93     SPACE eblip-937 3 94 collaborative collaborative NOUN eblip-937 3 95     SPACE eblip-937 3 96 chat chat PROPN eblip-937 3 97     SPACE eblip-937 3 98 reference reference NOUN eblip-937 3 99     SPACE eblip-937 3 100 service service NOUN eblip-937 3 101     SPACE eblip-937 3 102 in in ADP eblip-937 3 103     SPACE eblip-937 3 104 answering answer VERB eblip-937 3 105     SPACE eblip-937 3 106 different different ADJ eblip-937 3 107     SPACE eblip-937 3 108 types type NOUN eblip-937 3 109     SPACE eblip-937 3 110 of of ADP eblip-937 3 111     SPACE eblip-937 3 112 question question NOUN eblip-937 3 113 . . PUNCT eblip-937 3 114       SPACE eblip-937 4 1 specifically specifically ADV eblip-937 4 2 , , PUNCT eblip-937 4 3     SPACE eblip-937 4 4 the the DET eblip-937 4 5     SPACE eblip-937 4 6 study study NOUN eblip-937 4 7     SPACE eblip-937 4 8 compares compare VERB eblip-937 4 9     SPACE eblip-937 4 10 the the DET eblip-937 4 11     SPACE eblip-937 4 12 degree degree NOUN eblip-937 4 13     SPACE eblip-937 4 14 of of ADP eblip-937 4 15     SPACE eblip-937 4 16 answer answer NOUN eblip-937 4 17     SPACE eblip-937 4 18 completion completion NOUN eblip-937 4 19     SPACE eblip-937 4 20 and and CCONJ eblip-937 4 21     SPACE eblip-937 4 22 the the DET eblip-937 4 23     SPACE eblip-937 4 24 level level NOUN eblip-937 4 25     SPACE eblip-937 4 26 of of ADP eblip-937 4 27     SPACE eblip-937 4 28 user user NOUN eblip-937 4 29     SPACE eblip-937 4 30 satisfaction satisfaction NOUN eblip-937 4 31     SPACE eblip-937 4 32 for for ADP eblip-937 4 33     SPACE eblip-937 4 34 simple simple ADJ eblip-937 4 35     SPACE eblip-937 4 36 factual factual ADJ eblip-937 4 37     SPACE eblip-937 4 38 questions question NOUN eblip-937 4 39     SPACE eblip-937 4 40 vs. vs. ADP eblip-937 4 41     SPACE eblip-937 4 42 more more ADJ eblip-937 4 43     SPACE eblip-937 4 44 in‐depth in‐depth NOUN eblip-937 4 45     SPACE eblip-937 4 46 subject‐based subject‐based ADJ eblip-937 4 47     SPACE eblip-937 4 48 reference reference NOUN eblip-937 4 49     SPACE eblip-937 4 50 questions question NOUN eblip-937 4 51 , , PUNCT eblip-937 4 52     SPACE eblip-937 4 53 and and CCONJ eblip-937 4 54     SPACE eblip-937 4 55 for for ADP eblip-937 4 56     SPACE eblip-937 4 57 ‘ ' PUNCT eblip-937 4 58 local local ADJ eblip-937 4 59 ’ ' PUNCT eblip-937 4 60     SPACE eblip-937 4 61 ( ( PUNCT eblip-937 4 62 pertaining pertain VERB eblip-937 4 63     SPACE eblip-937 4 64 to to ADP eblip-937 4 65     SPACE eblip-937 4 66 a a DET eblip-937 4 67     SPACE eblip-937 4 68 particular particular ADJ eblip-937 4 69     SPACE eblip-937 4 70 library library NOUN eblip-937 4 71 ) ) PUNCT eblip-937 4 72     SPACE eblip-937 4 73 and and CCONJ eblip-937 4 74     SPACE eblip-937 4 75 non‐local non‐local ADJ eblip-937 4 76     SPACE eblip-937 4 77 questions question NOUN eblip-937 4 78 . . PUNCT eblip-937 4 79         SPACE eblip-937 5 1 design design NOUN eblip-937 5 2     SPACE eblip-937 5 3 – – PUNCT eblip-937 5 4     SPACE eblip-937 5 5 content content NOUN eblip-937 5 6     SPACE eblip-937 5 7 analysis analysis NOUN eblip-937 5 8     SPACE eblip-937 5 9 of of ADP eblip-937 5 10     SPACE eblip-937 5 11 415 415 NUM eblip-937 5 12     SPACE eblip-937 5 13 transcripts transcript NOUN eblip-937 5 14     SPACE eblip-937 5 15 of of ADP eblip-937 5 16     SPACE eblip-937 5 17 reference reference NOUN eblip-937 5 18     SPACE eblip-937 5 19 transactions transaction NOUN eblip-937 5 20 , , PUNCT eblip-937 5 21     SPACE eblip-937 5 22 which which PRON eblip-937 5 23     SPACE eblip-937 5 24 were be AUX eblip-937 5 25     SPACE eblip-937 5 26 also also ADV eblip-937 5 27     SPACE eblip-937 5 28 compared compare VERB eblip-937 5 29     SPACE eblip-937 5 30 to to ADP eblip-937 5 31     SPACE eblip-937 5 32 corresponding corresponding ADJ eblip-937 5 33     SPACE eblip-937 5 34 user user NOUN eblip-937 5 35     SPACE eblip-937 5 36 satisfaction satisfaction NOUN eblip-937 5 37     SPACE eblip-937 5 38 survey survey NOUN eblip-937 5 39     SPACE eblip-937 5 40 results result NOUN eblip-937 5 41 . . PUNCT eblip-937 5 42         SPACE eblip-937 6 1 setting set VERB eblip-937 6 2     SPACE eblip-937 6 3 – – PUNCT eblip-937 6 4     SPACE eblip-937 6 5 an an DET eblip-937 6 6     SPACE eblip-937 6 7 online online ADJ eblip-937 6 8     SPACE eblip-937 6 9 collaborative collaborative ADJ eblip-937 6 10     SPACE eblip-937 6 11 reference reference NOUN eblip-937 6 12     SPACE eblip-937 6 13 service service NOUN eblip-937 6 14     SPACE eblip-937 6 15 offered offer VERB eblip-937 6 16     SPACE eblip-937 6 17 by by ADP eblip-937 6 18     SPACE eblip-937 6 19 a a DET eblip-937 6 20     SPACE eblip-937 6 21 large large ADJ eblip-937 6 22     SPACE eblip-937 6 23 public public ADJ eblip-937 6 24     SPACE eblip-937 6 25 library library NOUN eblip-937 6 26     SPACE eblip-937 6 27 system system NOUN eblip-937 6 28     SPACE eblip-937 6 29 ( ( PUNCT eblip-937 6 30 33 33 NUM eblip-937 6 31     SPACE eblip-937 6 32 branch branch NOUN eblip-937 6 33     SPACE eblip-937 6 34 and and CCONJ eblip-937 6 35     SPACE eblip-937 6 36 regional regional ADJ eblip-937 6 37     SPACE eblip-937 6 38 locations location NOUN eblip-937 6 39 ) ) PUNCT eblip-937 6 40 . . PUNCT eblip-937 6 41       SPACE eblip-937 7 1 this this DET eblip-937 7 2     SPACE eblip-937 7 3 service service NOUN eblip-937 7 4     SPACE eblip-937 7 5 is be AUX eblip-937 7 6     SPACE eblip-937 7 7 part part NOUN eblip-937 7 8     SPACE eblip-937 7 9 of of ADP eblip-937 7 10     SPACE eblip-937 7 11 the the DET eblip-937 7 12     SPACE eblip-937 7 13 metropolitan metropolitan ADJ eblip-937 7 14     SPACE eblip-937 7 15 co‐ co‐ PROPN eblip-937 7 16 operative operative NOUN eblip-937 7 17     SPACE eblip-937 7 18 library library NOUN eblip-937 7 19     SPACE eblip-937 7 20 system system NOUN eblip-937 7 21 : : PUNCT eblip-937 7 22     SPACE eblip-937 7 23 a a DET eblip-937 7 24     SPACE eblip-937 7 25 virtual virtual ADJ eblip-937 7 26     SPACE eblip-937 7 27 reference reference NOUN eblip-937 7 28     SPACE eblip-937 7 29 consortium consortium NOUN eblip-937 7 30     SPACE eblip-937 7 31 of of ADP eblip-937 7 32     SPACE eblip-937 7 33 u.s u.s PROPN eblip-937 7 34 . . PROPN eblip-937 7 35     SPACE eblip-937 7 36 libraries library NOUN eblip-937 7 37     SPACE eblip-937 7 38 ( ( PUNCT eblip-937 7 39 public public ADJ eblip-937 7 40 , , PUNCT eblip-937 7 41     SPACE eblip-937 7 42 academic academic ADJ eblip-937 7 43 , , PUNCT eblip-937 7 44     SPACE eblip-937 7 45 special special ADJ eblip-937 7 46 , , PUNCT eblip-937 7 47     SPACE eblip-937 7 48 and and CCONJ eblip-937 7 49     SPACE eblip-937 7 50 corporate corporate ADJ eblip-937 7 51 ) ) PUNCT eblip-937 7 52     SPACE eblip-937 7 53 that that PRON eblip-937 7 54     SPACE eblip-937 7 55 provides provide VERB eblip-937 7 56     SPACE eblip-937 7 57 24/7 24/7 NOUN eblip-937 7 58     SPACE eblip-937 7 59 service service NOUN eblip-937 7 60 . . PUNCT eblip-937 7 61           SPACE eblip-937 7 62 subjects subject NOUN eblip-937 7 63     SPACE eblip-937 7 64 – – PUNCT eblip-937 7 65     SPACE eblip-937 7 66 reference reference NOUN eblip-937 7 67     SPACE eblip-937 7 68 librarians librarian NOUN eblip-937 7 69     SPACE eblip-937 7 70 from from ADP eblip-937 7 71     SPACE eblip-937 7 72 around around ADP eblip-937 7 73     SPACE eblip-937 7 74 the the DET eblip-937 7 75     SPACE eblip-937 7 76 u.s u.s PROPN eblip-937 7 77 . . PROPN eblip-937 7 78     SPACE eblip-937 7 79 ( ( PUNCT eblip-937 7 80 49 49 NUM eblip-937 7 81     SPACE eblip-937 7 82 different different ADJ eblip-937 7 83     SPACE eblip-937 7 84 libraries library NOUN eblip-937 7 85 ) ) PUNCT eblip-937 7 86 , , PUNCT eblip-937 7 87     SPACE eblip-937 7 88 and and CCONJ eblip-937 7 89     SPACE eblip-937 7 90 users users AUX eblip-937 7 91     SPACE eblip-937 7 92 logging log VERB eblip-937 7 93     SPACE eblip-937 7 94 into into ADP eblip-937 7 95     SPACE eblip-937 7 96 the the DET eblip-937 7 97     SPACE eblip-937 7 98 service service NOUN eblip-937 7 99     SPACE eblip-937 7 100 via via ADP eblip-937 7 101     SPACE eblip-937 7 102 the the DET eblip-937 7 103     SPACE eblip-937 7 104 public public ADJ eblip-937 7 105     SPACE eblip-937 7 106 library library NOUN eblip-937 7 107     SPACE eblip-937 7 108 system system NOUN eblip-937 7 109 ’s ’s NOUN eblip-937 7 110     SPACE eblip-937 7 111 portal portal PROPN eblip-937 7 112     SPACE eblip-937 7 113 ( ( PUNCT eblip-937 7 114 primarily primarily ADV eblip-937 7 115     SPACE eblip-937 7 116 patrons patron NOUN eblip-937 7 117     SPACE eblip-937 7 118 of of ADP eblip-937 7 119     SPACE eblip-937 7 120 the the DET eblip-937 7 121     SPACE eblip-937 7 122 49 49 NUM eblip-937 7 123     SPACE eblip-937 7 124 libraries library NOUN eblip-937 7 125 ) ) PUNCT eblip-937 7 126 . . PUNCT eblip-937 7 127       SPACE eblip-937 8 1 evidence evidence NOUN eblip-937 8 2 based base VERB eblip-937 8 3 library library NOUN eblip-937 8 4 and and CCONJ eblip-937 8 5 information information NOUN eblip-937 8 6 practice practice NOUN eblip-937 8 7 2008 2008 NUM eblip-937 8 8 , , PUNCT eblip-937 8 9 3:1 3:1 NUM eblip-937 8 10     SPACE eblip-937 8 11 73 73 NUM eblip-937 8 12 method method NOUN eblip-937 8 13     SPACE eblip-937 8 14 – – PUNCT eblip-937 8 15     SPACE eblip-937 8 16 content content NOUN eblip-937 8 17     SPACE eblip-937 8 18 analysis analysis NOUN eblip-937 8 19     SPACE eblip-937 8 20 was be AUX eblip-937 8 21     SPACE eblip-937 8 22 used use VERB eblip-937 8 23     SPACE eblip-937 8 24 to to PART eblip-937 8 25     SPACE eblip-937 8 26 evaluate evaluate VERB eblip-937 8 27     SPACE eblip-937 8 28 virtual virtual ADJ eblip-937 8 29     SPACE eblip-937 8 30 reference reference NOUN eblip-937 8 31     SPACE eblip-937 8 32 transcripts transcript NOUN eblip-937 8 33     SPACE eblip-937 8 34 recorded record VERB eblip-937 8 35     SPACE eblip-937 8 36 between between ADP eblip-937 8 37     SPACE eblip-937 8 38 january january PROPN eblip-937 8 39     SPACE eblip-937 8 40 and and CCONJ eblip-937 8 41     SPACE eblip-937 8 42 june june PROPN eblip-937 8 43 , , PUNCT eblip-937 8 44     SPACE eblip-937 8 45 2004 2004 NUM eblip-937 8 46 . . PUNCT eblip-937 8 47       SPACE eblip-937 9 1 reliability reliability NOUN eblip-937 9 2     SPACE eblip-937 9 3 was be AUX eblip-937 9 4     SPACE eblip-937 9 5 enhanced enhance VERB eblip-937 9 6     SPACE eblip-937 9 7 through through ADP eblip-937 9 8     SPACE eblip-937 9 9 triangulation triangulation NOUN eblip-937 9 10 , , PUNCT eblip-937 9 11     SPACE eblip-937 9 12 with with ADP eblip-937 9 13     SPACE eblip-937 9 14 researchers researcher NOUN eblip-937 9 15     SPACE eblip-937 9 16 comparing compare VERB eblip-937 9 17     SPACE eblip-937 9 18 the the DET eblip-937 9 19     SPACE eblip-937 9 20 content content NOUN eblip-937 9 21     SPACE eblip-937 9 22 analysis analysis NOUN eblip-937 9 23     SPACE eblip-937 9 24 of of ADP eblip-937 9 25     SPACE eblip-937 9 26 each each DET eblip-937 9 27     SPACE eblip-937 9 28 transcript transcript NOUN eblip-937 9 29     SPACE eblip-937 9 30 against against ADP eblip-937 9 31     SPACE eblip-937 9 32 the the DET eblip-937 9 33     SPACE eblip-937 9 34 results result NOUN eblip-937 9 35     SPACE eblip-937 9 36 of of ADP eblip-937 9 37     SPACE eblip-937 9 38 a a DET eblip-937 9 39     SPACE eblip-937 9 40 voluntary voluntary ADJ eblip-937 9 41     SPACE eblip-937 9 42 exit exit NOUN eblip-937 9 43     SPACE eblip-937 9 44 survey survey NOUN eblip-937 9 45 . . PUNCT eblip-937 9 46       SPACE eblip-937 9 47 of of ADP eblip-937 9 48     SPACE eblip-937 9 49 1,387 1,387 NUM eblip-937 9 50     SPACE eblip-937 9 51 transactions transaction NOUN eblip-937 9 52     SPACE eblip-937 9 53 that that PRON eblip-937 9 54     SPACE eblip-937 9 55 occurred occur VERB eblip-937 9 56     SPACE eblip-937 9 57 during during ADP eblip-937 9 58     SPACE eblip-937 9 59 the the DET eblip-937 9 60     SPACE eblip-937 9 61 period period NOUN eblip-937 9 62     SPACE eblip-937 9 63 of of ADP eblip-937 9 64     SPACE eblip-937 9 65 study study NOUN eblip-937 9 66 , , PUNCT eblip-937 9 67     SPACE eblip-937 9 68 420 420 NUM eblip-937 9 69     SPACE eblip-937 9 70 users user NOUN eblip-937 9 71     SPACE eblip-937 9 72 completed complete VERB eblip-937 9 73     SPACE eblip-937 9 74 the the DET eblip-937 9 75     SPACE eblip-937 9 76 survey survey NOUN eblip-937 9 77     SPACE eblip-937 9 78 and and CCONJ eblip-937 9 79     SPACE eblip-937 9 80 these these PRON eblip-937 9 81     SPACE eblip-937 9 82 formed form VERB eblip-937 9 83     SPACE eblip-937 9 84 the the DET eblip-937 9 85     SPACE eblip-937 9 86 basis basis NOUN eblip-937 9 87     SPACE eblip-937 9 88 of of ADP eblip-937 9 89     SPACE eblip-937 9 90 the the DET eblip-937 9 91     SPACE eblip-937 9 92 study study NOUN eblip-937 9 93 , , PUNCT eblip-937 9 94     SPACE eblip-937 9 95 apart apart ADV eblip-937 9 96     SPACE eblip-937 9 97 from from ADP eblip-937 9 98     SPACE eblip-937 9 99 5 5 NUM eblip-937 9 100     SPACE eblip-937 9 101 transactions transaction NOUN eblip-937 9 102     SPACE eblip-937 9 103 that that PRON eblip-937 9 104     SPACE eblip-937 9 105 were be AUX eblip-937 9 106     SPACE eblip-937 9 107 omitted omit VERB eblip-937 9 108     SPACE eblip-937 9 109 because because SCONJ eblip-937 9 110     SPACE eblip-937 9 111 the the DET eblip-937 9 112     SPACE eblip-937 9 113 questions question NOUN eblip-937 9 114     SPACE eblip-937 9 115 were be AUX eblip-937 9 116     SPACE eblip-937 9 117 incomprehensible incomprehensible ADJ eblip-937 9 118 . . PUNCT eblip-937 9 119       SPACE eblip-937 9 120 questions question NOUN eblip-937 9 121     SPACE eblip-937 9 122 were be AUX eblip-937 9 123     SPACE eblip-937 9 124 examined examine VERB eblip-937 9 125     SPACE eblip-937 9 126 and and CCONJ eblip-937 9 127     SPACE eblip-937 9 128 assigned assign VERB eblip-937 9 129     SPACE eblip-937 9 130 to to ADP eblip-937 9 131     SPACE eblip-937 9 132 five five NUM eblip-937 9 133     SPACE eblip-937 9 134 categories category NOUN eblip-937 9 135 : : PUNCT eblip-937 9 136     SPACE eblip-937 9 137 “ " PUNCT eblip-937 9 138 simple simple ADJ eblip-937 9 139 , , PUNCT eblip-937 9 140     SPACE eblip-937 9 141 factual factual ADJ eblip-937 9 142     SPACE eblip-937 9 143 questions question NOUN eblip-937 9 144 ; ; PUNCT eblip-937 9 145     SPACE eblip-937 9 146 subject‐based subject‐base VERB eblip-937 9 147     SPACE eblip-937 9 148 research research NOUN eblip-937 9 149     SPACE eblip-937 9 150 questions question NOUN eblip-937 9 151 ; ; PUNCT eblip-937 9 152     SPACE eblip-937 9 153 resource resource NOUN eblip-937 9 154     SPACE eblip-937 9 155 access access NOUN eblip-937 9 156     SPACE eblip-937 9 157 questions question NOUN eblip-937 9 158 ; ; PUNCT eblip-937 9 159     SPACE eblip-937 9 160 circulation‐related circulation‐relate VERB eblip-937 9 161     SPACE eblip-937 9 162 questions question NOUN eblip-937 9 163 ; ; PUNCT eblip-937 9 164     SPACE eblip-937 9 165 and and CCONJ eblip-937 9 166     SPACE eblip-937 9 167 local local ADJ eblip-937 9 168     SPACE eblip-937 9 169 library library NOUN eblip-937 9 170     SPACE eblip-937 9 171 information information NOUN eblip-937 9 172     SPACE eblip-937 9 173 inquiries inquiry NOUN eblip-937 9 174 ” " PUNCT eblip-937 9 175     SPACE eblip-937 9 176 ( ( PUNCT eblip-937 9 177 80‐81 80‐81 NOUN eblip-937 9 178 ) ) PUNCT eblip-937 9 179 . . PUNCT eblip-937 9 180       SPACE eblip-937 10 1 answers answer NOUN eblip-937 10 2     SPACE eblip-937 10 3 were be AUX eblip-937 10 4     SPACE eblip-937 10 5 classed class VERB eblip-937 10 6     SPACE eblip-937 10 7 as as ADV eblip-937 10 8     SPACE eblip-937 10 9 either either CCONJ eblip-937 10 10     SPACE eblip-937 10 11 “ " PUNCT eblip-937 10 12 completely completely ADV eblip-937 10 13     SPACE eblip-937 10 14 answered answer VERB eblip-937 10 15 , , PUNCT eblip-937 10 16     SPACE eblip-937 10 17 partially partially ADV eblip-937 10 18     SPACE eblip-937 10 19 answered answer VERB eblip-937 10 20     SPACE eblip-937 10 21 or or CCONJ eblip-937 10 22     SPACE eblip-937 10 23 unanswered unanswere VERB eblip-937 10 24 , , PUNCT eblip-937 10 25     SPACE eblip-937 10 26 referred refer VERB eblip-937 10 27 , , PUNCT eblip-937 10 28     SPACE eblip-937 10 29 and and CCONJ eblip-937 10 30     SPACE eblip-937 10 31 problematic problematic ADJ eblip-937 10 32     SPACE eblip-937 10 33 endings ending NOUN eblip-937 10 34 ” " PUNCT eblip-937 10 35     SPACE eblip-937 10 36 ( ( PUNCT eblip-937 10 37 82 82 NUM eblip-937 10 38 ) ) PUNCT eblip-937 10 39 . . PUNCT eblip-937 10 40       SPACE eblip-937 11 1 lastly lastly ADV eblip-937 11 2 , , PUNCT eblip-937 11 3     SPACE eblip-937 11 4 user user NOUN eblip-937 11 5     SPACE eblip-937 11 6 satisfaction satisfaction NOUN eblip-937 11 7     SPACE eblip-937 11 8 was be AUX eblip-937 11 9     SPACE eblip-937 11 10 surveyed survey VERB eblip-937 11 11     SPACE eblip-937 11 12 on on ADP eblip-937 11 13     SPACE eblip-937 11 14 three three NUM eblip-937 11 15     SPACE eblip-937 11 16 measures measure NOUN eblip-937 11 17 : : PUNCT eblip-937 11 18     SPACE eblip-937 11 19 satisfaction satisfaction NOUN eblip-937 11 20     SPACE eblip-937 11 21 with with ADP eblip-937 11 22     SPACE eblip-937 11 23 the the DET eblip-937 11 24     SPACE eblip-937 11 25 answer answer NOUN eblip-937 11 26 , , PUNCT eblip-937 11 27     SPACE eblip-937 11 28 perceived perceive VERB eblip-937 11 29     SPACE eblip-937 11 30 staff staff NOUN eblip-937 11 31     SPACE eblip-937 11 32 quality quality NOUN eblip-937 11 33 , , PUNCT eblip-937 11 34     SPACE eblip-937 11 35 and and CCONJ eblip-937 11 36     SPACE eblip-937 11 37 willingness willingness NOUN eblip-937 11 38     SPACE eblip-937 11 39 to to PART eblip-937 11 40     SPACE eblip-937 11 41 return return VERB eblip-937 11 42 . . PUNCT eblip-937 11 43     SPACE eblip-937 11 44 in in ADP eblip-937 11 45     SPACE eblip-937 11 46 general general ADJ eblip-937 11 47 , , PUNCT eblip-937 11 48     SPACE eblip-937 11 49 the the DET eblip-937 11 50     SPACE eblip-937 11 51 methods method NOUN eblip-937 11 52     SPACE eblip-937 11 53 used use VERB eblip-937 11 54     SPACE eblip-937 11 55 were be AUX eblip-937 11 56     SPACE eblip-937 11 57 clearly clearly ADV eblip-937 11 58     SPACE eblip-937 11 59 described describe VERB eblip-937 11 60     SPACE eblip-937 11 61 and and CCONJ eblip-937 11 62     SPACE eblip-937 11 63 appeared appear VERB eblip-937 11 64     SPACE eblip-937 11 65 reliable reliable ADJ eblip-937 11 66 . . PUNCT eblip-937 11 67         SPACE eblip-937 11 68 main main ADJ eblip-937 11 69     SPACE eblip-937 11 70 results result NOUN eblip-937 11 71     SPACE eblip-937 11 72 – – PUNCT eblip-937 11 73     SPACE eblip-937 11 74 distribution distribution NOUN eblip-937 11 75     SPACE eblip-937 11 76 of of ADP eblip-937 11 77     SPACE eblip-937 11 78 question question NOUN eblip-937 11 79     SPACE eblip-937 11 80 types type NOUN eblip-937 11 81 : : PUNCT eblip-937 11 82       SPACE eblip-937 11 83 by by ADP eblip-937 11 84     SPACE eblip-937 11 85 far far ADV eblip-937 11 86     SPACE eblip-937 11 87 the the DET eblip-937 11 88     SPACE eblip-937 11 89 largest large ADJ eblip-937 11 90     SPACE eblip-937 11 91 group group NOUN eblip-937 11 92     SPACE eblip-937 11 93 of of ADP eblip-937 11 94     SPACE eblip-937 11 95 questions question NOUN eblip-937 11 96     SPACE eblip-937 11 97 were be AUX eblip-937 11 98     SPACE eblip-937 11 99 circulation‐related circulation‐relate VERB eblip-937 11 100     SPACE eblip-937 11 101 ( ( PUNCT eblip-937 11 102 48.9 48.9 NUM eblip-937 11 103 % % NOUN eblip-937 11 104 ) ) PUNCT eblip-937 11 105 , , PUNCT eblip-937 11 106     SPACE eblip-937 11 107 with with ADP eblip-937 11 108     SPACE eblip-937 11 109 subject‐ subject‐ VERB eblip-937 11 110 based base VERB eblip-937 11 111     SPACE eblip-937 11 112 research research NOUN eblip-937 11 113     SPACE eblip-937 11 114 questions question NOUN eblip-937 11 115     SPACE eblip-937 11 116 coming come VERB eblip-937 11 117     SPACE eblip-937 11 118 next next ADV eblip-937 11 119     SPACE eblip-937 11 120 ( ( PUNCT eblip-937 11 121 25.8 25.8 NUM eblip-937 11 122 % % NOUN eblip-937 11 123 ) ) PUNCT eblip-937 11 124 , , PUNCT eblip-937 11 125     SPACE eblip-937 11 126 then then ADV eblip-937 11 127     SPACE eblip-937 11 128 simple simple ADJ eblip-937 11 129     SPACE eblip-937 11 130 factual factual ADJ eblip-937 11 131     SPACE eblip-937 11 132 questions question NOUN eblip-937 11 133     SPACE eblip-937 11 134 ( ( PUNCT eblip-937 11 135 9.6 9.6 NUM eblip-937 11 136 % % NOUN eblip-937 11 137 ) ) PUNCT eblip-937 11 138 , , PUNCT eblip-937 11 139     SPACE eblip-937 11 140 resource resource NOUN eblip-937 11 141     SPACE eblip-937 11 142 access access NOUN eblip-937 11 143     SPACE eblip-937 11 144 questions question NOUN eblip-937 11 145     SPACE eblip-937 11 146 ( ( PUNCT eblip-937 11 147 8.9 8.9 NUM eblip-937 11 148 % % NOUN eblip-937 11 149 ) ) PUNCT eblip-937 11 150 , , PUNCT eblip-937 11 151     SPACE eblip-937 11 152 and and CCONJ eblip-937 11 153     SPACE eblip-937 11 154 local local ADJ eblip-937 11 155     SPACE eblip-937 11 156 library library NOUN eblip-937 11 157     SPACE eblip-937 11 158 information information NOUN eblip-937 11 159     SPACE eblip-937 11 160 inquiries inquiry NOUN eblip-937 11 161     SPACE eblip-937 11 162 ( ( PUNCT eblip-937 11 163 6.8 6.8 NUM eblip-937 11 164 % % NOUN eblip-937 11 165 ) ) PUNCT eblip-937 11 166 . . PUNCT eblip-937 11 167         SPACE eblip-937 12 1 effectiveness effectiveness NOUN eblip-937 12 2     SPACE eblip-937 12 3 of of ADP eblip-937 12 4     SPACE eblip-937 12 5 chat chat NOUN eblip-937 12 6     SPACE eblip-937 12 7 reference reference NOUN eblip-937 12 8     SPACE eblip-937 12 9 service service NOUN eblip-937 12 10     SPACE eblip-937 12 11 by by ADP eblip-937 12 12     SPACE eblip-937 12 13 question question NOUN eblip-937 12 14     SPACE eblip-937 12 15 type type NOUN eblip-937 12 16 : : PUNCT eblip-937 12 17     SPACE eblip-937 12 18 no no DET eblip-937 12 19     SPACE eblip-937 12 20 statistically statistically ADV eblip-937 12 21     SPACE eblip-937 12 22 significant significant ADJ eblip-937 12 23     SPACE eblip-937 12 24 difference difference NOUN eblip-937 12 25     SPACE eblip-937 12 26 was be AUX eblip-937 12 27     SPACE eblip-937 12 28 found find VERB eblip-937 12 29     SPACE eblip-937 12 30 between between ADP eblip-937 12 31     SPACE eblip-937 12 32 simple simple ADJ eblip-937 12 33     SPACE eblip-937 12 34 factual factual ADJ eblip-937 12 35     SPACE eblip-937 12 36 questions question NOUN eblip-937 12 37     SPACE eblip-937 12 38 and and CCONJ eblip-937 12 39     SPACE eblip-937 12 40 subject‐based subject‐based ADJ eblip-937 12 41     SPACE eblip-937 12 42 research research NOUN eblip-937 12 43     SPACE eblip-937 12 44 questions question NOUN eblip-937 12 45     SPACE eblip-937 12 46 in in ADP eblip-937 12 47     SPACE eblip-937 12 48 terms term NOUN eblip-937 12 49     SPACE eblip-937 12 50 of of ADP eblip-937 12 51     SPACE eblip-937 12 52 answer answer NOUN eblip-937 12 53     SPACE eblip-937 12 54 completeness completeness NOUN eblip-937 12 55     SPACE eblip-937 12 56 and and CCONJ eblip-937 12 57     SPACE eblip-937 12 58 user user NOUN eblip-937 12 59     SPACE eblip-937 12 60 satisfaction satisfaction NOUN eblip-937 12 61 . . PUNCT eblip-937 12 62       SPACE eblip-937 13 1 however however ADV eblip-937 13 2 , , PUNCT eblip-937 13 3     SPACE eblip-937 13 4 a a DET eblip-937 13 5     SPACE eblip-937 13 6 statistically statistically ADV eblip-937 13 7     SPACE eblip-937 13 8 significant significant ADJ eblip-937 13 9     SPACE eblip-937 13 10 difference difference NOUN eblip-937 13 11     SPACE eblip-937 13 12 was be AUX eblip-937 13 13     SPACE eblip-937 13 14 found find VERB eblip-937 13 15     SPACE eblip-937 13 16 when when SCONJ eblip-937 13 17     SPACE eblip-937 13 18 comparing compare VERB eblip-937 13 19     SPACE eblip-937 13 20 ‘ ' PUNCT eblip-937 13 21 local local ADJ eblip-937 13 22 ’ ' PUNCT eblip-937 13 23     SPACE eblip-937 13 24 ( ( PUNCT eblip-937 13 25 circulation circulation NOUN eblip-937 13 26     SPACE eblip-937 13 27 and and CCONJ eblip-937 13 28     SPACE eblip-937 13 29 local local ADJ eblip-937 13 30     SPACE eblip-937 13 31 library library NOUN eblip-937 13 32     SPACE eblip-937 13 33 information information NOUN eblip-937 13 34     SPACE eblip-937 13 35 questions question NOUN eblip-937 13 36 ) ) PUNCT eblip-937 13 37     SPACE eblip-937 13 38 and and CCONJ eblip-937 13 39     SPACE eblip-937 13 40 ‘ ' PUNCT eblip-937 13 41 non‐ non‐ ADJ eblip-937 13 42 local local ADJ eblip-937 13 43 ’ ' PUNCT eblip-937 13 44     SPACE eblip-937 13 45 ( ( PUNCT eblip-937 13 46 simple simple ADJ eblip-937 13 47     SPACE eblip-937 13 48 factual factual ADJ eblip-937 13 49     SPACE eblip-937 13 50 and and CCONJ eblip-937 13 51     SPACE eblip-937 13 52 subject‐based subject‐based ADJ eblip-937 13 53     SPACE eblip-937 13 54 research research NOUN eblip-937 13 55     SPACE eblip-937 13 56 questions question NOUN eblip-937 13 57 ) ) PUNCT eblip-937 13 58 , , PUNCT eblip-937 13 59     SPACE eblip-937 13 60 with with ADP eblip-937 13 61     SPACE eblip-937 13 62 both both DET eblip-937 13 63     SPACE eblip-937 13 64 satisfaction satisfaction NOUN eblip-937 13 65     SPACE eblip-937 13 66 and and CCONJ eblip-937 13 67     SPACE eblip-937 13 68 answer answer NOUN eblip-937 13 69     SPACE eblip-937 13 70 completeness completeness NOUN eblip-937 13 71     SPACE eblip-937 13 72 being be AUX eblip-937 13 73     SPACE eblip-937 13 74 lower low ADJ eblip-937 13 75     SPACE eblip-937 13 76 for for ADP eblip-937 13 77     SPACE eblip-937 13 78 local local ADJ eblip-937 13 79     SPACE eblip-937 13 80 questions question NOUN eblip-937 13 81 . . PUNCT eblip-937 13 82                 SPACE eblip-937 14 1 conclusions conclusion NOUN eblip-937 14 2     SPACE eblip-937 14 3 – – PUNCT eblip-937 14 4     SPACE eblip-937 14 5 the the DET eblip-937 14 6     SPACE eblip-937 14 7 suggestion suggestion NOUN eblip-937 14 8     SPACE eblip-937 14 9 that that PRON eblip-937 14 10     SPACE eblip-937 14 11 chat chat VERB eblip-937 14 12     SPACE eblip-937 14 13 reference reference NOUN eblip-937 14 14     SPACE eblip-937 14 15 may may AUX eblip-937 14 16     SPACE eblip-937 14 17 not not PART eblip-937 14 18     SPACE eblip-937 14 19 be be AUX eblip-937 14 20     SPACE eblip-937 14 21 as as ADP eblip-937 14 22     SPACE eblip-937 14 23 appropriate appropriate ADJ eblip-937 14 24     SPACE eblip-937 14 25 for for ADP eblip-937 14 26     SPACE eblip-937 14 27 in‐ in‐ ADV eblip-937 14 28 depth depth NOUN eblip-937 14 29 , , PUNCT eblip-937 14 30     SPACE eblip-937 14 31 subject‐based subject‐base VERB eblip-937 14 32     SPACE eblip-937 14 33 research research NOUN eblip-937 14 34     SPACE eblip-937 14 35 questions question NOUN eblip-937 14 36     SPACE eblip-937 14 37 as as SCONJ eblip-937 14 38     SPACE eblip-937 14 39 it it PRON eblip-937 14 40     SPACE eblip-937 14 41 is be AUX eblip-937 14 42     SPACE eblip-937 14 43 for for ADP eblip-937 14 44     SPACE eblip-937 14 45 simple simple ADJ eblip-937 14 46     SPACE eblip-937 14 47 factual factual ADJ eblip-937 14 48     SPACE eblip-937 14 49 questions question NOUN eblip-937 14 50     SPACE eblip-937 14 51 is be AUX eblip-937 14 52     SPACE eblip-937 14 53 not not PART eblip-937 14 54     SPACE eblip-937 14 55 supported support VERB eblip-937 14 56     SPACE eblip-937 14 57 by by ADP eblip-937 14 58     SPACE eblip-937 14 59 this this DET eblip-937 14 60     SPACE eblip-937 14 61 research research NOUN eblip-937 14 62 . . PUNCT eblip-937 14 63       SPACE eblip-937 15 1 in in ADP eblip-937 15 2     SPACE eblip-937 15 3 fact fact NOUN eblip-937 15 4 , , PUNCT eblip-937 15 5     SPACE eblip-937 15 6 the the DET eblip-937 15 7     SPACE eblip-937 15 8 author author NOUN eblip-937 15 9     SPACE eblip-937 15 10 notes note VERB eblip-937 15 11     SPACE eblip-937 15 12 that that SCONJ eblip-937 15 13     SPACE eblip-937 15 14 “ " PUNCT eblip-937 15 15 subject‐based subject‐based ADJ eblip-937 15 16     SPACE eblip-937 15 17 research research NOUN eblip-937 15 18     SPACE eblip-937 15 19 questions question NOUN eblip-937 15 20 , , PUNCT eblip-937 15 21     SPACE eblip-937 15 22 when when SCONJ eblip-937 15 23     SPACE eblip-937 15 24 answered answer VERB eblip-937 15 25 , , PUNCT eblip-937 15 26     SPACE eblip-937 15 27 were be AUX eblip-937 15 28     SPACE eblip-937 15 29 answered answer VERB eblip-937 15 30     SPACE eblip-937 15 31 as as ADV eblip-937 15 32     SPACE eblip-937 15 33 completely completely ADV eblip-937 15 34     SPACE eblip-937 15 35 as as ADP eblip-937 15 36     SPACE eblip-937 15 37 factual factual ADJ eblip-937 15 38     SPACE eblip-937 15 39 questions question NOUN eblip-937 15 40     SPACE eblip-937 15 41 and and CCONJ eblip-937 15 42     SPACE eblip-937 15 43 found find VERB eblip-937 15 44     SPACE eblip-937 15 45 to to PART eblip-937 15 46     SPACE eblip-937 15 47 be be AUX eblip-937 15 48     SPACE eblip-937 15 49 the the DET eblip-937 15 50     SPACE eblip-937 15 51 question question NOUN eblip-937 15 52     SPACE eblip-937 15 53 type type NOUN eblip-937 15 54     SPACE eblip-937 15 55 that that PRON eblip-937 15 56     SPACE eblip-937 15 57 gives give VERB eblip-937 15 58     SPACE eblip-937 15 59 the the DET eblip-937 15 60     SPACE eblip-937 15 61 greatest great ADJ eblip-937 15 62     SPACE eblip-937 15 63 satisfaction satisfaction NOUN eblip-937 15 64     SPACE eblip-937 15 65 to to ADP eblip-937 15 66     SPACE eblip-937 15 67 the the DET eblip-937 15 68     SPACE eblip-937 15 69 patrons patron NOUN eblip-937 15 70     SPACE eblip-937 15 71 among among ADP eblip-937 15 72     SPACE eblip-937 15 73 all all DET eblip-937 15 74     SPACE eblip-937 15 75 question question NOUN eblip-937 15 76     SPACE eblip-937 15 77 types type NOUN eblip-937 15 78 ” " PUNCT eblip-937 15 79     SPACE eblip-937 15 80 ( ( PUNCT eblip-937 15 81 86 86 NUM eblip-937 15 82 ) ) PUNCT eblip-937 15 83 . . PUNCT eblip-937 15 84         SPACE eblip-937 15 85 lower low ADJ eblip-937 15 86     SPACE eblip-937 15 87 satisfaction satisfaction NOUN eblip-937 15 88     SPACE eblip-937 15 89 and and CCONJ eblip-937 15 90     SPACE eblip-937 15 91 answer answer NOUN eblip-937 15 92     SPACE eblip-937 15 93 completion completion NOUN eblip-937 15 94     SPACE eblip-937 15 95 were be AUX eblip-937 15 96     SPACE eblip-937 15 97 found find VERB eblip-937 15 98     SPACE eblip-937 15 99 among among ADP eblip-937 15 100     SPACE eblip-937 15 101 local local ADJ eblip-937 15 102     SPACE eblip-937 15 103 vs. vs. ADP eblip-937 15 104     SPACE eblip-937 15 105 non‐local non‐local ADJ eblip-937 15 106     SPACE eblip-937 15 107 queries query NOUN eblip-937 15 108 . . PUNCT eblip-937 15 109       SPACE eblip-937 16 1 additionally additionally ADV eblip-937 16 2 , , PUNCT eblip-937 16 3     SPACE eblip-937 16 4 there there PRON eblip-937 16 5     SPACE eblip-937 16 6 appeared appear VERB eblip-937 16 7     SPACE eblip-937 16 8 to to PART eblip-937 16 9     SPACE eblip-937 16 10 be be AUX eblip-937 16 11     SPACE eblip-937 16 12 some some DET eblip-937 16 13     SPACE eblip-937 16 14 confusion confusion NOUN eblip-937 16 15     SPACE eblip-937 16 16 among among ADP eblip-937 16 17     SPACE eblip-937 16 18 patrons patron NOUN eblip-937 16 19     SPACE eblip-937 16 20 about about ADP eblip-937 16 21     SPACE eblip-937 16 22 the the DET eblip-937 16 23     SPACE eblip-937 16 24 nature nature NOUN eblip-937 16 25     SPACE eblip-937 16 26 of of ADP eblip-937 16 27     SPACE eblip-937 16 28 the the DET eblip-937 16 29     SPACE eblip-937 16 30 collaborative collaborative ADJ eblip-937 16 31     SPACE eblip-937 16 32 service service NOUN eblip-937 16 33     SPACE eblip-937 16 34 – – PUNCT eblip-937 16 35     SPACE eblip-937 16 36 they they PRON eblip-937 16 37     SPACE eblip-937 16 38 often often ADV eblip-937 16 39     SPACE eblip-937 16 40 assumed assume VERB eblip-937 16 41     SPACE eblip-937 16 42 that that SCONJ eblip-937 16 43     SPACE eblip-937 16 44 the the DET eblip-937 16 45     SPACE eblip-937 16 46 librarian librarian NOUN eblip-937 16 47     SPACE eblip-937 16 48 answering answering NOUN eblip-937 16 49     SPACE eblip-937 16 50 their their PRON eblip-937 16 51     SPACE eblip-937 16 52 question question NOUN eblip-937 16 53     SPACE eblip-937 16 54 was be AUX eblip-937 16 55     SPACE eblip-937 16 56 from from ADP eblip-937 16 57     SPACE eblip-937 16 58 their their PRON eblip-937 16 59     SPACE eblip-937 16 60 local local ADJ eblip-937 16 61     SPACE eblip-937 16 62 library library NOUN eblip-937 16 63 . . PUNCT eblip-937 16 64       SPACE eblip-937 17 1 the the DET eblip-937 17 2     SPACE eblip-937 17 3 author author NOUN eblip-937 17 4     SPACE eblip-937 17 5 suggests suggest VERB eblip-937 17 6     SPACE eblip-937 17 7 some some DET eblip-937 17 8     SPACE eblip-937 17 9 form form NOUN eblip-937 17 10     SPACE eblip-937 17 11 of of ADP eblip-937 17 12     SPACE eblip-937 17 13 triage triage NOUN eblip-937 17 14     SPACE eblip-937 17 15 to to PART eblip-937 17 16     SPACE eblip-937 17 17 direct direct VERB eblip-937 17 18     SPACE eblip-937 17 19 local local ADJ eblip-937 17 20     SPACE eblip-937 17 21 questions question NOUN eblip-937 17 22     SPACE eblip-937 17 23 to to ADP eblip-937 17 24     SPACE eblip-937 17 25 the the DET eblip-937 17 26     SPACE eblip-937 17 27 appropriate appropriate ADJ eblip-937 17 28     SPACE eblip-937 17 29 venue venue NOUN eblip-937 17 30     SPACE eblip-937 17 31 from from ADP eblip-937 17 32     SPACE eblip-937 17 33 the the DET eblip-937 17 34     SPACE eblip-937 17 35 outset outset NOUN eblip-937 17 36 , , PUNCT eblip-937 17 37     SPACE eblip-937 17 38 thus thus ADV eblip-937 17 39     SPACE eblip-937 17 40 avoiding avoid VERB eblip-937 17 41     SPACE eblip-937 17 42 confusion confusion NOUN eblip-937 17 43     SPACE eblip-937 17 44 and and CCONJ eblip-937 17 45     SPACE eblip-937 17 46 unnecessary unnecessary ADJ eblip-937 17 47     SPACE eblip-937 17 48 referrals referral NOUN eblip-937 17 49 . . PUNCT eblip-937 17 50     SPACE eblip-937 18 1 the the DET eblip-937 18 2     SPACE eblip-937 18 3 emergence emergence NOUN eblip-937 18 4     SPACE eblip-937 18 5 of of ADP eblip-937 18 6     SPACE eblip-937 18 7 repetitive repetitive ADJ eblip-937 18 8     SPACE eblip-937 18 9 questions question NOUN eblip-937 18 10     SPACE eblip-937 18 11 also also ADV eblip-937 18 12     SPACE eblip-937 18 13 signalled signal VERB eblip-937 18 14     SPACE eblip-937 18 15 the the DET eblip-937 18 16     SPACE eblip-937 18 17 need need NOUN eblip-937 18 18     SPACE eblip-937 18 19 for for ADP eblip-937 18 20     SPACE eblip-937 18 21 the the DET eblip-937 18 22     SPACE eblip-937 18 23 development development NOUN eblip-937 18 24     SPACE eblip-937 18 25 of of ADP eblip-937 18 26     SPACE eblip-937 18 27 faqs faq NOUN eblip-937 18 28     SPACE eblip-937 18 29 for for ADP eblip-937 18 30     SPACE eblip-937 18 31 chat chat PROPN eblip-937 18 32     SPACE eblip-937 18 33 reference reference NOUN eblip-937 18 34     SPACE eblip-937 18 35 staff staff NOUN eblip-937 18 36     SPACE eblip-937 18 37 and and CCONJ eblip-937 18 38     SPACE eblip-937 18 39 the the DET eblip-937 18 40     SPACE eblip-937 18 41 incorporation incorporation NOUN eblip-937 18 42     SPACE eblip-937 18 43 of of ADP eblip-937 18 44     SPACE eblip-937 18 45 such such ADJ eblip-937 18 46     SPACE eblip-937 18 47 questions question NOUN eblip-937 18 48     SPACE eblip-937 18 49 into into ADP eblip-937 18 50     SPACE eblip-937 18 51 chat chat PROPN eblip-937 18 52     SPACE eblip-937 18 53 reference reference NOUN eblip-937 18 54     SPACE eblip-937 18 55 training training NOUN eblip-937 18 56 . . PUNCT eblip-937 18 57         SPACE eblip-937 19 1 commentary commentary NOUN eblip-937 19 2         SPACE eblip-937 19 3 the the DET eblip-937 19 4     SPACE eblip-937 19 5 study study NOUN eblip-937 19 6     SPACE eblip-937 19 7 uncovers uncover NOUN eblip-937 19 8     SPACE eblip-937 19 9 an an DET eblip-937 19 10     SPACE eblip-937 19 11 important important ADJ eblip-937 19 12     SPACE eblip-937 19 13 nuance nuance NOUN eblip-937 19 14     SPACE eblip-937 19 15 in in ADP eblip-937 19 16     SPACE eblip-937 19 17 the the DET eblip-937 19 18     SPACE eblip-937 19 19 effectiveness effectiveness NOUN eblip-937 19 20     SPACE eblip-937 19 21 of of ADP eblip-937 19 22     SPACE eblip-937 19 23 virtual virtual ADJ eblip-937 19 24     SPACE eblip-937 19 25 reference reference NOUN eblip-937 19 26     SPACE eblip-937 19 27 service service NOUN eblip-937 19 28     SPACE eblip-937 19 29 – – PUNCT eblip-937 19 30     SPACE eblip-937 19 31 that that PRON eblip-937 19 32     SPACE eblip-937 19 33 is be AUX eblip-937 19 34     SPACE eblip-937 19 35 the the DET eblip-937 19 36     SPACE eblip-937 19 37 lower low ADJ eblip-937 19 38     SPACE eblip-937 19 39 degree degree NOUN eblip-937 19 40     SPACE eblip-937 19 41 of of ADP eblip-937 19 42     SPACE eblip-937 19 43 satisfaction satisfaction NOUN eblip-937 19 44     SPACE eblip-937 19 45 and and CCONJ eblip-937 19 46     SPACE eblip-937 19 47 answer answer NOUN eblip-937 19 48     SPACE eblip-937 19 49 completion completion NOUN eblip-937 19 50     SPACE eblip-937 19 51 for for ADP eblip-937 19 52     SPACE eblip-937 19 53 local local ADJ eblip-937 19 54     SPACE eblip-937 19 55 vs. vs. ADP eblip-937 19 56     SPACE eblip-937 19 57 non‐local non‐local ADJ eblip-937 19 58     SPACE eblip-937 19 59 queries query NOUN eblip-937 19 60     SPACE eblip-937 19 61 – – PUNCT eblip-937 19 62     SPACE eblip-937 19 63 and and CCONJ eblip-937 19 64     SPACE eblip-937 19 65 both both DET eblip-937 19 66     SPACE eblip-937 19 67 kwon kwon VERB eblip-937 19 68 ’s ’s NOUN eblip-937 19 69     SPACE eblip-937 19 70 question question NOUN eblip-937 19 71     SPACE eblip-937 19 72 typology typology NOUN eblip-937 19 73     SPACE eblip-937 19 74 itself itself PRON eblip-937 19 75     SPACE eblip-937 19 76 and and CCONJ eblip-937 19 77     SPACE eblip-937 19 78 her her PRON eblip-937 19 79     SPACE eblip-937 19 80 eminently eminently ADV eblip-937 19 81     SPACE eblip-937 19 82 practical practical ADJ eblip-937 19 83     SPACE eblip-937 19 84 suggestions suggestion NOUN eblip-937 19 85     SPACE eblip-937 19 86 for for ADP eblip-937 19 87     SPACE eblip-937 19 88 improving improve VERB eblip-937 19 89     SPACE eblip-937 19 90 user user NOUN eblip-937 19 91     SPACE eblip-937 19 92 satisfaction satisfaction NOUN eblip-937 19 93     SPACE eblip-937 19 94 ( ( PUNCT eblip-937 19 95 introduction introduction NOUN eblip-937 19 96     SPACE eblip-937 19 97 of of ADP eblip-937 19 98     SPACE eblip-937 19 99 question question NOUN eblip-937 19 100     SPACE eblip-937 19 101 triage triage NOUN eblip-937 19 102 , , PUNCT eblip-937 19 103     SPACE eblip-937 19 104 review review NOUN eblip-937 19 105     SPACE eblip-937 19 106 of of ADP eblip-937 19 107     SPACE eblip-937 19 108 policies policy NOUN eblip-937 19 109 , , PUNCT eblip-937 19 110     SPACE eblip-937 19 111 staff staff NOUN eblip-937 19 112     SPACE eblip-937 19 113 training training NOUN eblip-937 19 114 , , PUNCT eblip-937 19 115     SPACE eblip-937 19 116 development development NOUN eblip-937 19 117     SPACE eblip-937 19 118 of of ADP eblip-937 19 119     SPACE eblip-937 19 120 faqs faq NOUN eblip-937 19 121 , , PUNCT eblip-937 19 122     SPACE eblip-937 19 123 coordination coordination NOUN eblip-937 19 124     SPACE eblip-937 19 125 of of ADP eblip-937 19 126     SPACE eblip-937 19 127 web web NOUN eblip-937 19 128     SPACE eblip-937 19 129 page page NOUN eblip-937 19 130     SPACE eblip-937 19 131 design design NOUN eblip-937 19 132 , , PUNCT eblip-937 19 133     SPACE eblip-937 19 134 and and CCONJ eblip-937 19 135     SPACE eblip-937 19 136 so so ADV eblip-937 19 137     SPACE eblip-937 19 138 on on ADP eblip-937 19 139 ) ) PUNCT eblip-937 19 140     SPACE eblip-937 19 141 will will AUX eblip-937 19 142     SPACE eblip-937 19 143 be be AUX eblip-937 19 144     SPACE eblip-937 19 145 of of ADP eblip-937 19 146     SPACE eblip-937 19 147 interest interest NOUN eblip-937 19 148     SPACE eblip-937 19 149 both both PRON eblip-937 19 150     SPACE eblip-937 19 151 to to ADP eblip-937 19 152     SPACE eblip-937 19 153 future future ADJ eblip-937 19 154     SPACE eblip-937 19 155 researchers researcher NOUN eblip-937 19 156     SPACE eblip-937 19 157 and and CCONJ eblip-937 19 158     SPACE eblip-937 19 159 to to ADP eblip-937 19 160     SPACE eblip-937 19 161 consortia consortia NOUN eblip-937 19 162     SPACE eblip-937 19 163 and and CCONJ eblip-937 19 164     SPACE eblip-937 19 165 individual individual ADJ eblip-937 19 166     SPACE eblip-937 19 167 institutions institution NOUN eblip-937 19 168     SPACE eblip-937 19 169 participating participate VERB eblip-937 19 170     SPACE eblip-937 19 171 in in ADP eblip-937 19 172     SPACE eblip-937 19 173 chat chat NOUN eblip-937 19 174     SPACE eblip-937 19 175 reference reference NOUN eblip-937 19 176 . . PUNCT eblip-937 19 177       SPACE eblip-937 19 178 evidence evidence NOUN eblip-937 19 179 based base VERB eblip-937 19 180 library library NOUN eblip-937 19 181 and and CCONJ eblip-937 19 182 information information NOUN eblip-937 19 183 practice practice NOUN eblip-937 19 184 2008 2008 NUM eblip-937 19 185 , , PUNCT eblip-937 19 186 3:1 3:1 NUM eblip-937 19 187     SPACE eblip-937 19 188 74 74 NUM eblip-937 20 1 it it PRON eblip-937 20 2     SPACE eblip-937 20 3 would would AUX eblip-937 20 4     SPACE eblip-937 20 5 be be AUX eblip-937 20 6     SPACE eblip-937 20 7 interesting interesting ADJ eblip-937 20 8     SPACE eblip-937 20 9 to to PART eblip-937 20 10     SPACE eblip-937 20 11 compare compare VERB eblip-937 20 12     SPACE eblip-937 20 13 the the DET eblip-937 20 14     SPACE eblip-937 20 15 degree degree NOUN eblip-937 20 16     SPACE eblip-937 20 17 of of ADP eblip-937 20 18     SPACE eblip-937 20 19 satisfaction satisfaction NOUN eblip-937 20 20     SPACE eblip-937 20 21 for for ADP eblip-937 20 22     SPACE eblip-937 20 23 local local ADJ eblip-937 20 24     SPACE eblip-937 20 25 and and CCONJ eblip-937 20 26     SPACE eblip-937 20 27 non‐local non‐local ADJ eblip-937 20 28     SPACE eblip-937 20 29 queries query NOUN eblip-937 20 30     SPACE eblip-937 20 31 in in ADP eblip-937 20 32     SPACE eblip-937 20 33 the the DET eblip-937 20 34     SPACE eblip-937 20 35 physical physical PROPN eblip-937 20 36     SPACE eblip-937 20 37 vs. vs. ADP eblip-937 20 38     SPACE eblip-937 20 39 the the DET eblip-937 20 40     SPACE eblip-937 20 41 virtual virtual ADJ eblip-937 20 42     SPACE eblip-937 20 43 environment environment NOUN eblip-937 20 44 , , PUNCT eblip-937 20 45     SPACE eblip-937 20 46 in in ADP eblip-937 20 47     SPACE eblip-937 20 48 addition addition NOUN eblip-937 20 49     SPACE eblip-937 20 50 to to ADP eblip-937 20 51     SPACE eblip-937 20 52 looking look VERB eblip-937 20 53     SPACE eblip-937 20 54 at at ADP eblip-937 20 55     SPACE eblip-937 20 56 how how SCONJ eblip-937 20 57     SPACE eblip-937 20 58 such such ADJ eblip-937 20 59     SPACE eblip-937 20 60 questions question NOUN eblip-937 20 61     SPACE eblip-937 20 62 are be AUX eblip-937 20 63     SPACE eblip-937 20 64 distributed distribute VERB eblip-937 20 65     SPACE eblip-937 20 66 in in ADP eblip-937 20 67     SPACE eblip-937 20 68 libraries library NOUN eblip-937 20 69 , , PUNCT eblip-937 20 70     SPACE eblip-937 20 71 and and CCONJ eblip-937 20 72     SPACE eblip-937 20 73 to to ADP eblip-937 20 74     SPACE eblip-937 20 75 which which DET eblip-937 20 76     SPACE eblip-937 20 77 types type NOUN eblip-937 20 78     SPACE eblip-937 20 79 of of ADP eblip-937 20 80     SPACE eblip-937 20 81 staff staff NOUN eblip-937 20 82     SPACE eblip-937 20 83 ( ( PUNCT eblip-937 20 84 i.e. i.e. X eblip-937 20 85 , , PUNCT eblip-937 20 86     SPACE eblip-937 20 87 clerical clerical NOUN eblip-937 20 88     SPACE eblip-937 20 89 vs. vs. NOUN eblip-937 20 90     SPACE eblip-937 20 91 professional professional NOUN eblip-937 20 92 ) ) PUNCT eblip-937 20 93 . . PUNCT eblip-937 20 94       SPACE eblip-937 21 1 given give VERB eblip-937 21 2     SPACE eblip-937 21 3 the the DET eblip-937 21 4     SPACE eblip-937 21 5 preponderance preponderance NOUN eblip-937 21 6     SPACE eblip-937 21 7 of of ADP eblip-937 21 8     SPACE eblip-937 21 9 circulation‐related circulation‐relate VERB eblip-937 21 10     SPACE eblip-937 21 11 queries query NOUN eblip-937 21 12     SPACE eblip-937 21 13 in in ADP eblip-937 21 14     SPACE eblip-937 21 15 the the DET eblip-937 21 16     SPACE eblip-937 21 17 study study NOUN eblip-937 21 18 ’s ’s NOUN eblip-937 21 19     SPACE eblip-937 21 20 sample sample NOUN eblip-937 21 21 , , PUNCT eblip-937 21 22     SPACE eblip-937 21 23 it it PRON eblip-937 21 24     SPACE eblip-937 21 25 may may AUX eblip-937 21 26     SPACE eblip-937 21 27 be be AUX eblip-937 21 28     SPACE eblip-937 21 29 that that SCONJ eblip-937 21 30     SPACE eblip-937 21 31 the the DET eblip-937 21 32     SPACE eblip-937 21 33 cost cost NOUN eblip-937 21 34     SPACE eblip-937 21 35 implication implication NOUN eblip-937 21 36     SPACE eblip-937 21 37 of of ADP eblip-937 21 38     SPACE eblip-937 21 39 using use VERB eblip-937 21 40     SPACE eblip-937 21 41 professional professional ADJ eblip-937 21 42     SPACE eblip-937 21 43 reference reference NOUN eblip-937 21 44     SPACE eblip-937 21 45 staff staff NOUN eblip-937 21 46     SPACE eblip-937 21 47 to to PART eblip-937 21 48     SPACE eblip-937 21 49 respond respond VERB eblip-937 21 50     SPACE eblip-937 21 51 to to PART eblip-937 21 52     SPACE eblip-937 21 53 routine routine VERB eblip-937 21 54     SPACE eblip-937 21 55 inquiries inquiry NOUN eblip-937 21 56     SPACE eblip-937 21 57 is be AUX eblip-937 21 58     SPACE eblip-937 21 59 large large ADJ eblip-937 21 60     SPACE eblip-937 21 61 enough enough ADJ eblip-937 21 62     SPACE eblip-937 21 63 not not PART eblip-937 21 64     SPACE eblip-937 21 65 to to PART eblip-937 21 66     SPACE eblip-937 21 67 be be AUX eblip-937 21 68     SPACE eblip-937 21 69 ignored ignore VERB eblip-937 21 70 . . PUNCT eblip-937 21 71             SPACE eblip-937 21 72 kwon kwon PROPN eblip-937 21 73     SPACE eblip-937 21 74 notes note VERB eblip-937 21 75     SPACE eblip-937 21 76 two two NUM eblip-937 21 77     SPACE eblip-937 21 78 limitations limitation NOUN eblip-937 21 79     SPACE eblip-937 21 80 of of ADP eblip-937 21 81     SPACE eblip-937 21 82 the the DET eblip-937 21 83     SPACE eblip-937 21 84 study study NOUN eblip-937 21 85     SPACE eblip-937 21 86 under under ADP eblip-937 21 87     SPACE eblip-937 21 88 review review NOUN eblip-937 21 89 . . PUNCT eblip-937 21 90       SPACE eblip-937 22 1 firstly firstly ADV eblip-937 22 2 , , PUNCT eblip-937 22 3     SPACE eblip-937 22 4 it it PRON eblip-937 22 5     SPACE eblip-937 22 6 is be AUX eblip-937 22 7     SPACE eblip-937 22 8 limited limited ADJ eblip-937 22 9     SPACE eblip-937 22 10 to to PART eblip-937 22 11     SPACE eblip-937 22 12 queries query NOUN eblip-937 22 13     SPACE eblip-937 22 14 by by ADP eblip-937 22 15     SPACE eblip-937 22 16 patrons patron NOUN eblip-937 22 17     SPACE eblip-937 22 18 in in ADP eblip-937 22 19     SPACE eblip-937 22 20 a a DET eblip-937 22 21     SPACE eblip-937 22 22 single single ADJ eblip-937 22 23     SPACE eblip-937 22 24 library library NOUN eblip-937 22 25     SPACE eblip-937 22 26 system system NOUN eblip-937 22 27     SPACE eblip-937 22 28 using use VERB eblip-937 22 29     SPACE eblip-937 22 30 a a DET eblip-937 22 31     SPACE eblip-937 22 32 single single ADJ eblip-937 22 33     SPACE eblip-937 22 34 type type NOUN eblip-937 22 35     SPACE eblip-937 22 36 of of ADP eblip-937 22 37     SPACE eblip-937 22 38 software software NOUN eblip-937 22 39 . . PUNCT eblip-937 22 40       SPACE eblip-937 23 1 she she PRON eblip-937 23 2     SPACE eblip-937 23 3 suggests suggest VERB eblip-937 23 4     SPACE eblip-937 23 5 further further ADJ eblip-937 23 6     SPACE eblip-937 23 7 research research NOUN eblip-937 23 8     SPACE eblip-937 23 9 in in ADP eblip-937 23 10     SPACE eblip-937 23 11 a a DET eblip-937 23 12     SPACE eblip-937 23 13 different different ADJ eblip-937 23 14     SPACE eblip-937 23 15 setting setting NOUN eblip-937 23 16     SPACE eblip-937 23 17 to to PART eblip-937 23 18     SPACE eblip-937 23 19 validate validate VERB eblip-937 23 20     SPACE eblip-937 23 21 the the DET eblip-937 23 22     SPACE eblip-937 23 23 findings finding NOUN eblip-937 23 24 . . PUNCT eblip-937 23 25         SPACE eblip-937 24 1 secondly secondly ADV eblip-937 24 2 , , PUNCT eblip-937 24 3     SPACE eblip-937 24 4 she she PRON eblip-937 24 5     SPACE eblip-937 24 6 notes note VERB eblip-937 24 7     SPACE eblip-937 24 8 that that SCONJ eblip-937 24 9     SPACE eblip-937 24 10 only only ADV eblip-937 24 11     SPACE eblip-937 24 12 those those DET eblip-937 24 13     SPACE eblip-937 24 14 transactions transaction NOUN eblip-937 24 15     SPACE eblip-937 24 16 where where SCONJ eblip-937 24 17     SPACE eblip-937 24 18 the the DET eblip-937 24 19     SPACE eblip-937 24 20 patron patron NOUN eblip-937 24 21     SPACE eblip-937 24 22 completed complete VERB eblip-937 24 23     SPACE eblip-937 24 24 the the DET eblip-937 24 25     SPACE eblip-937 24 26 voluntary voluntary ADJ eblip-937 24 27     SPACE eblip-937 24 28 user user NOUN eblip-937 24 29     SPACE eblip-937 24 30 survey survey NOUN eblip-937 24 31     SPACE eblip-937 24 32 were be AUX eblip-937 24 33     SPACE eblip-937 24 34 included include VERB eblip-937 24 35     SPACE eblip-937 24 36 in in ADP eblip-937 24 37     SPACE eblip-937 24 38 the the DET eblip-937 24 39     SPACE eblip-937 24 40 study study NOUN eblip-937 24 41 , , PUNCT eblip-937 24 42     SPACE eblip-937 24 43 and and CCONJ eblip-937 24 44     SPACE eblip-937 24 45 that that SCONJ eblip-937 24 46     SPACE eblip-937 24 47 those those DET eblip-937 24 48     SPACE eblip-937 24 49 patrons patron NOUN eblip-937 24 50     SPACE eblip-937 24 51 may may AUX eblip-937 24 52     SPACE eblip-937 24 53 have have VERB eblip-937 24 54     SPACE eblip-937 24 55 different different ADJ eblip-937 24 56     SPACE eblip-937 24 57 characteristics characteristic NOUN eblip-937 24 58     SPACE eblip-937 24 59 from from ADP eblip-937 24 60     SPACE eblip-937 24 61 those those PRON eblip-937 24 62     SPACE eblip-937 24 63 who who PRON eblip-937 24 64     SPACE eblip-937 24 65 declined decline VERB eblip-937 24 66     SPACE eblip-937 24 67 the the DET eblip-937 24 68     SPACE eblip-937 24 69 survey survey NOUN eblip-937 24 70 . . PUNCT eblip-937 24 71       SPACE eblip-937 25 1 additionally additionally ADV eblip-937 25 2 , , PUNCT eblip-937 25 3     SPACE eblip-937 25 4 it it PRON eblip-937 25 5     SPACE eblip-937 25 6 should should AUX eblip-937 25 7     SPACE eblip-937 25 8 be be AUX eblip-937 25 9     SPACE eblip-937 25 10 noted note VERB eblip-937 25 11     SPACE eblip-937 25 12 that that SCONJ eblip-937 25 13     SPACE eblip-937 25 14 the the DET eblip-937 25 15     SPACE eblip-937 25 16 study study NOUN eblip-937 25 17     SPACE eblip-937 25 18 is be AUX eblip-937 25 19     SPACE eblip-937 25 20 limited limited ADJ eblip-937 25 21     SPACE eblip-937 25 22 to to ADP eblip-937 25 23     SPACE eblip-937 25 24 the the DET eblip-937 25 25     SPACE eblip-937 25 26 u.s u.s PROPN eblip-937 25 27 . . PROPN eblip-937 25 28     SPACE eblip-937 25 29 context context NOUN eblip-937 25 30 . . PUNCT eblip-937 25 31     SPACE eblip-937 25 32 in in ADP eblip-937 25 33     SPACE eblip-937 25 34 general general ADJ eblip-937 25 35 , , PUNCT eblip-937 25 36     SPACE eblip-937 25 37 however however ADV eblip-937 25 38     SPACE eblip-937 25 39 the the DET eblip-937 25 40     SPACE eblip-937 25 41 study study NOUN eblip-937 25 42     SPACE eblip-937 25 43 is be AUX eblip-937 25 44     SPACE eblip-937 25 45 well‐designed well‐designe VERB eblip-937 25 46     SPACE eblip-937 25 47 with with ADP eblip-937 25 48     SPACE eblip-937 25 49 various various ADJ eblip-937 25 50     SPACE eblip-937 25 51 measures measure NOUN eblip-937 25 52     SPACE eblip-937 25 53 being be AUX eblip-937 25 54     SPACE eblip-937 25 55 taken take VERB eblip-937 25 56     SPACE eblip-937 25 57 to to PART eblip-937 25 58     SPACE eblip-937 25 59 ensure ensure VERB eblip-937 25 60     SPACE eblip-937 25 61 validity validity NOUN eblip-937 25 62     SPACE eblip-937 25 63 and and CCONJ eblip-937 25 64     SPACE eblip-937 25 65 reliability reliability NOUN eblip-937 25 66 , , PUNCT eblip-937 25 67     SPACE eblip-937 25 68 for for ADP eblip-937 25 69     SPACE eblip-937 25 70 example example NOUN eblip-937 25 71 , , PUNCT eblip-937 25 72     SPACE eblip-937 25 73 the the DET eblip-937 25 74     SPACE eblip-937 25 75 use use NOUN eblip-937 25 76     SPACE eblip-937 25 77 of of ADP eblip-937 25 78     SPACE eblip-937 25 79 a a DET eblip-937 25 80     SPACE eblip-937 25 81 composite composite ADJ eblip-937 25 82     SPACE eblip-937 25 83 variable variable NOUN eblip-937 25 84     SPACE eblip-937 25 85 to to PART eblip-937 25 86     SPACE eblip-937 25 87 determine determine VERB eblip-937 25 88     SPACE eblip-937 25 89 user user NOUN eblip-937 25 90     SPACE eblip-937 25 91 satisfaction satisfaction NOUN eblip-937 25 92     SPACE eblip-937 25 93 and and CCONJ eblip-937 25 94     SPACE eblip-937 25 95 the the DET eblip-937 25 96     SPACE eblip-937 25 97 testing testing NOUN eblip-937 25 98     SPACE eblip-937 25 99 of of ADP eblip-937 25 100     SPACE eblip-937 25 101 inter‐coder inter‐coder NOUN eblip-937 25 102     SPACE eblip-937 25 103 reliability reliability NOUN eblip-937 25 104 . . PUNCT eblip-937 25 105         SPACE