id	sid	tid	token	lemma	pos
eblip-9454	1	1	evidence	evidence	NOUN
eblip-9454	1	2	based	base	VERB
eblip-9454	1	3	library	library	NOUN
eblip-9454	1	4	and	and	CCONJ
eblip-9454	1	5	information	information	NOUN
eblip-9454	1	6	practice	practice	NOUN
eblip-9454	1	7	evidence	evidence	NOUN
eblip-9454	1	8	based	base	VERB
eblip-9454	1	9	library	library	NOUN
eblip-9454	1	10	and	and	CCONJ
eblip-9454	1	11	information	information	NOUN
eblip-9454	1	12	practice	practice	NOUN
eblip-9454	1	13	2011	2011	NUM
eblip-9454	1	14	,	,	PUNCT
eblip-9454	1	15	6.1	6.1	NUM
eblip-9454	1	16	90	90	NUM
eblip-9454	1	17	evidence	evidence	NOUN
eblip-9454	1	18	based	base	VERB
eblip-9454	1	19	library	library	NOUN
eblip-9454	1	20	and	and	CCONJ
eblip-9454	1	21	information	information	NOUN
eblip-9454	1	22	practice	practice	NOUN
eblip-9454	1	23	evidence	evidence	NOUN
eblip-9454	1	24	summary	summary	NOUN
eblip-9454	1	25	development	development	NOUN
eblip-9454	1	26	of	of	ADP
eblip-9454	1	27	technology	technology	NOUN
eblip-9454	1	28	competencies	competency	NOUN
eblip-9454	1	29	for	for	ADP
eblip-9454	1	30	public	public	ADJ
eblip-9454	1	31	services	service	NOUN
eblip-9454	1	32	’	'	PUNCT
eblip-9454	1	33	staff	staff	NOUN
eblip-9454	1	34	has	have	AUX
eblip-9454	1	35	limited	limit	VERB
eblip-9454	1	36	external	external	ADJ
eblip-9454	1	37	validity	validity	NOUN
eblip-9454	1	38	a	a	DET
eblip-9454	1	39	review	review	NOUN
eblip-9454	1	40	of	of	ADP
eblip-9454	1	41	:	:	PUNCT
eblip-9454	1	42	wong	wong	PROPN
eblip-9454	1	43	,	,	PUNCT
eblip-9454	1	44	g.	g.	PROPN
eblip-9454	1	45	k.	k.	PROPN
eblip-9454	1	46	w.	w.	PROPN
eblip-9454	1	47	(	(	PUNCT
eblip-9454	1	48	2010	2010	NUM
eblip-9454	1	49	)	)	PUNCT
eblip-9454	1	50	.	.	PUNCT
eblip-9454	2	1	information	information	NOUN
eblip-9454	2	2	commons	commons	PROPN
eblip-9454	2	3	help	help	VERB
eblip-9454	2	4	desk	desk	NOUN
eblip-9454	2	5	transactions	transaction	NOUN
eblip-9454	2	6	study	study	NOUN
eblip-9454	2	7	.	.	PUNCT
eblip-9454	3	1	journal	journal	NOUN
eblip-9454	3	2	of	of	ADP
eblip-9454	3	3	academic	academic	ADJ
eblip-9454	3	4	librarianship	librarianship	NOUN
eblip-9454	3	5	,	,	PUNCT
eblip-9454	3	6	36(3	36(3	NUM
eblip-9454	3	7	)	)	PUNCT
eblip-9454	3	8	,	,	PUNCT
eblip-9454	3	9	235	235	NUM
eblip-9454	3	10	-	-	SYM
eblip-9454	3	11	241	241	NUM
eblip-9454	3	12	.	.	PUNCT
eblip-9454	3	13	reviewed	review	VERB
eblip-9454	3	14	by	by	ADP
eblip-9454	3	15	:	:	PUNCT
eblip-9454	3	16	jason	jason	PROPN
eblip-9454	3	17	martin	martin	PROPN
eblip-9454	3	18	associate	associate	PROPN
eblip-9454	3	19	librarian	librarian	PROPN
eblip-9454	3	20	university	university	PROPN
eblip-9454	3	21	of	of	ADP
eblip-9454	3	22	central	central	PROPN
eblip-9454	3	23	florida	florida	PROPN
eblip-9454	3	24	libraries	libraries	PROPN
eblip-9454	3	25	orlando	orlando	PROPN
eblip-9454	3	26	,	,	PUNCT
eblip-9454	3	27	florida	florida	PROPN
eblip-9454	3	28	,	,	PUNCT
eblip-9454	3	29	united	united	PROPN
eblip-9454	3	30	states	states	PROPN
eblip-9454	3	31	email	email	NOUN
eblip-9454	3	32	:	:	PUNCT
eblip-9454	3	33	michael.martin@ucf.edu	michael.martin@ucf.edu	NOUN
eblip-9454	3	34	received	receive	VERB
eblip-9454	3	35	:	:	PUNCT
eblip-9454	3	36	23	23	NUM
eblip-9454	3	37	nov	nov	NOUN
eblip-9454	3	38	.	.	PROPN
eblip-9454	3	39	2010	2010	NUM
eblip-9454	3	40	accepted	accept	VERB
eblip-9454	3	41	:	:	PUNCT
eblip-9454	3	42	6	6	NUM
eblip-9454	3	43	feb	feb	X
eblip-9454	3	44	.	.	PROPN
eblip-9454	3	45	2011	2011	NUM
eblip-9454	3	46	2011	2011	NUM
eblip-9454	3	47	martin	martin	PROPN
eblip-9454	3	48	.	.	PUNCT
eblip-9454	4	1	this	this	PRON
eblip-9454	4	2	is	be	AUX
eblip-9454	4	3	an	an	DET
eblip-9454	4	4	open	open	ADJ
eblip-9454	4	5	access	access	NOUN
eblip-9454	4	6	article	article	NOUN
eblip-9454	4	7	distributed	distribute	VERB
eblip-9454	4	8	under	under	ADP
eblip-9454	4	9	the	the	DET
eblip-9454	4	10	terms	term	NOUN
eblip-9454	4	11	of	of	ADP
eblip-9454	4	12	the	the	DET
eblip-9454	4	13	creative	creative	ADJ
eblip-9454	4	14	commons	common	NOUN
eblip-9454	4	15	-	-	PUNCT
eblip-9454	4	16	attributionnoncommercial	attributionnoncommercial	ADJ
eblip-9454	4	17	-	-	PUNCT
eblip-9454	4	18	share	share	NOUN
eblip-9454	4	19	alike	alike	ADJ
eblip-9454	4	20	license	license	NOUN
eblip-9454	4	21	2.5	2.5	NUM
eblip-9454	4	22	canada	canada	PROPN
eblip-9454	4	23	(	(	PUNCT
eblip-9454	4	24	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	PROPN
eblip-9454	4	25	)	)	PUNCT
eblip-9454	4	26	,	,	PUNCT
eblip-9454	4	27	which	which	PRON
eblip-9454	4	28	permits	permit	VERB
eblip-9454	4	29	unrestricted	unrestricted	ADJ
eblip-9454	4	30	use	use	NOUN
eblip-9454	4	31	,	,	PUNCT
eblip-9454	4	32	distribution	distribution	NOUN
eblip-9454	4	33	,	,	PUNCT
eblip-9454	4	34	and	and	CCONJ
eblip-9454	4	35	reproduction	reproduction	NOUN
eblip-9454	4	36	in	in	ADP
eblip-9454	4	37	any	any	DET
eblip-9454	4	38	medium	medium	NOUN
eblip-9454	4	39	,	,	PUNCT
eblip-9454	4	40	provided	provide	VERB
eblip-9454	4	41	the	the	DET
eblip-9454	4	42	original	original	ADJ
eblip-9454	4	43	work	work	NOUN
eblip-9454	4	44	is	be	AUX
eblip-9454	4	45	properly	properly	ADV
eblip-9454	4	46	attributed	attribute	VERB
eblip-9454	4	47	,	,	PUNCT
eblip-9454	4	48	not	not	PART
eblip-9454	4	49	used	use	VERB
eblip-9454	4	50	for	for	ADP
eblip-9454	4	51	commercial	commercial	ADJ
eblip-9454	4	52	purposes	purpose	NOUN
eblip-9454	4	53	,	,	PUNCT
eblip-9454	4	54	and	and	CCONJ
eblip-9454	4	55	,	,	PUNCT
eblip-9454	4	56	if	if	SCONJ
eblip-9454	4	57	transformed	transform	VERB
eblip-9454	4	58	,	,	PUNCT
eblip-9454	4	59	the	the	DET
eblip-9454	4	60	resulting	result	VERB
eblip-9454	4	61	work	work	NOUN
eblip-9454	4	62	is	be	AUX
eblip-9454	4	63	redistributed	redistribute	VERB
eblip-9454	4	64	under	under	ADP
eblip-9454	4	65	the	the	DET
eblip-9454	4	66	same	same	ADJ
eblip-9454	4	67	or	or	CCONJ
eblip-9454	4	68	similar	similar	ADJ
eblip-9454	4	69	license	license	NOUN
eblip-9454	4	70	to	to	ADP
eblip-9454	4	71	this	this	DET
eblip-9454	4	72	one	one	NUM
eblip-9454	4	73	.	.	PUNCT
eblip-9454	5	1	abstract	abstract	ADJ
eblip-9454	5	2	objective	objective	NOUN
eblip-9454	5	3	to	to	PART
eblip-9454	5	4	develop	develop	VERB
eblip-9454	5	5	an	an	DET
eblip-9454	5	6	understanding	understanding	NOUN
eblip-9454	5	7	of	of	ADP
eblip-9454	5	8	the	the	DET
eblip-9454	5	9	types	type	NOUN
eblip-9454	5	10	of	of	ADP
eblip-9454	5	11	technology	technology	NOUN
eblip-9454	5	12	questions	question	NOUN
eblip-9454	5	13	asked	ask	VERB
eblip-9454	5	14	at	at	ADP
eblip-9454	5	15	an	an	DET
eblip-9454	5	16	information	information	NOUN
eblip-9454	5	17	commons	common	NOUN
eblip-9454	5	18	help	help	NOUN
eblip-9454	5	19	desk	desk	VERB
eblip-9454	5	20	for	for	ADP
eblip-9454	5	21	the	the	DET
eblip-9454	5	22	purposes	purpose	NOUN
eblip-9454	5	23	of	of	ADP
eblip-9454	5	24	staffing	staff	VERB
eblip-9454	5	25	the	the	DET
eblip-9454	5	26	desk	desk	NOUN
eblip-9454	5	27	and	and	CCONJ
eblip-9454	5	28	training	training	NOUN
eblip-9454	5	29	.	.	PUNCT
eblip-9454	6	1	specifically	specifically	ADV
eblip-9454	6	2	,	,	PUNCT
eblip-9454	6	3	the	the	DET
eblip-9454	6	4	study	study	NOUN
eblip-9454	6	5	looked	look	VERB
eblip-9454	6	6	to	to	PART
eblip-9454	6	7	answer	answer	VERB
eblip-9454	6	8	the	the	DET
eblip-9454	6	9	following	follow	VERB
eblip-9454	6	10	questions	question	NOUN
eblip-9454	6	11	:	:	PUNCT
eblip-9454	6	12	1	1	X
eblip-9454	6	13	.	.	X
eblip-9454	6	14	what	what	PRON
eblip-9454	6	15	kind	kind	NOUN
eblip-9454	6	16	of	of	ADP
eblip-9454	6	17	assistance	assistance	NOUN
eblip-9454	6	18	do	do	AUX
eblip-9454	6	19	users	user	NOUN
eblip-9454	6	20	seek	seek	VERB
eblip-9454	6	21	from	from	ADP
eblip-9454	6	22	the	the	DET
eblip-9454	6	23	help	help	NOUN
eblip-9454	6	24	desk	desk	NOUN
eblip-9454	6	25	?	?	PUNCT
eblip-9454	7	1	2	2	X
eblip-9454	7	2	.	.	X
eblip-9454	8	1	how	how	SCONJ
eblip-9454	8	2	complex	complex	ADJ
eblip-9454	8	3	is	be	AUX
eblip-9454	8	4	it	it	PRON
eblip-9454	8	5	to	to	PART
eblip-9454	8	6	handle	handle	VERB
eblip-9454	8	7	the	the	DET
eblip-9454	8	8	technology	technology	NOUN
eblip-9454	8	9	questions	question	NOUN
eblip-9454	8	10	?	?	PUNCT
eblip-9454	9	1	3	3	X
eblip-9454	9	2	.	.	X
eblip-9454	9	3	what	what	PRON
eblip-9454	9	4	are	be	AUX
eblip-9454	9	5	the	the	DET
eblip-9454	9	6	key	key	ADJ
eblip-9454	9	7	competencies	competency	NOUN
eblip-9454	9	8	desirable	desirable	ADJ
eblip-9454	9	9	of	of	ADP
eblip-9454	9	10	the	the	DET
eblip-9454	9	11	help	help	NOUN
eblip-9454	9	12	desk	desk	NOUN
eblip-9454	9	13	staff	staff	NOUN
eblip-9454	9	14	?	?	PUNCT
eblip-9454	10	1	design	design	NOUN
eblip-9454	10	2	qualitative	qualitative	ADJ
eblip-9454	10	3	analysis	analysis	NOUN
eblip-9454	10	4	of	of	ADP
eblip-9454	10	5	transactions	transaction	NOUN
eblip-9454	10	6	completed	complete	VERB
eblip-9454	10	7	at	at	ADP
eblip-9454	10	8	an	an	DET
eblip-9454	10	9	information	information	NOUN
eblip-9454	10	10	commons	common	NOUN
eblip-9454	10	11	help	help	NOUN
eblip-9454	10	12	desk	desk	VERB
eblip-9454	10	13	.	.	PUNCT
eblip-9454	11	1	setting	set	VERB
eblip-9454	11	2	a	a	DET
eblip-9454	11	3	medium	medium	ADJ
eblip-9454	11	4	sized	sized	ADJ
eblip-9454	11	5	academic	academic	ADJ
eblip-9454	11	6	library	library	NOUN
eblip-9454	11	7	located	locate	VERB
eblip-9454	11	8	in	in	ADP
eblip-9454	11	9	hong	hong	PROPN
eblip-9454	11	10	kong	kong	PROPN
eblip-9454	11	11	.	.	PUNCT
eblip-9454	12	1	data	datum	NOUN
eblip-9454	12	2	1,636	1,636	NUM
eblip-9454	12	3	transactions	transaction	NOUN
eblip-9454	12	4	completed	complete	VERB
eblip-9454	12	5	at	at	ADP
eblip-9454	12	6	an	an	DET
eblip-9454	12	7	information	information	NOUN
eblip-9454	12	8	commons	common	NOUN
eblip-9454	12	9	help	help	AUX
eblip-9454	12	10	desk	desk	NOUN
eblip-9454	12	11	between	between	ADP
eblip-9454	12	12	january	january	PROPN
eblip-9454	12	13	2007	2007	NUM
eblip-9454	12	14	and	and	CCONJ
eblip-9454	12	15	may	may	PROPN
eblip-9454	12	16	2009	2009	NUM
eblip-9454	12	17	.	.	PUNCT
eblip-9454	13	1	methods	method	NOUN
eblip-9454	13	2	from	from	ADP
eblip-9454	13	3	the	the	DET
eblip-9454	13	4	opening	opening	NOUN
eblip-9454	13	5	in	in	ADP
eblip-9454	13	6	2006	2006	NUM
eblip-9454	13	7	,	,	PUNCT
eblip-9454	13	8	the	the	DET
eblip-9454	13	9	staff	staff	NOUN
eblip-9454	13	10	of	of	ADP
eblip-9454	13	11	the	the	DET
eblip-9454	13	12	information	information	NOUN
eblip-9454	13	13	commons	common	NOUN
eblip-9454	13	14	help	help	VERB
eblip-9454	13	15	desk	desk	NOUN
eblip-9454	13	16	recorded	record	VERB
eblip-9454	13	17	all	all	DET
eblip-9454	13	18	transactions	transaction	NOUN
eblip-9454	13	19	electronically	electronically	ADV
eblip-9454	13	20	using	use	VERB
eblip-9454	13	21	a	a	DET
eblip-9454	13	22	modified	modify	VERB
eblip-9454	13	23	version	version	NOUN
eblip-9454	13	24	of	of	ADP
eblip-9454	13	25	the	the	DET
eblip-9454	13	26	open	open	ADJ
eblip-9454	13	27	source	source	NOUN
eblip-9454	13	28	software	software	NOUN
eblip-9454	13	29	libstats	libstat	NOUN
eblip-9454	13	30	.	.	PUNCT
eblip-9454	14	1	the	the	DET
eblip-9454	14	2	author	author	NOUN
eblip-9454	14	3	examined	examine	VERB
eblip-9454	14	4	the	the	DET
eblip-9454	14	5	transactions	transaction	NOUN
eblip-9454	14	6	for	for	ADP
eblip-9454	14	7	roughly	roughly	ADV
eblip-9454	14	8	the	the	DET
eblip-9454	14	9	second	second	ADJ
eblip-9454	14	10	and	and	CCONJ
eblip-9454	14	11	third	third	ADJ
eblip-9454	14	12	weeks	week	NOUN
eblip-9454	14	13	of	of	ADP
eblip-9454	14	14	each	each	DET
eblip-9454	14	15	month	month	NOUN
eblip-9454	14	16	from	from	ADP
eblip-9454	14	17	january	january	PROPN
eblip-9454	14	18	2007	2007	NUM
eblip-9454	14	19	to	to	ADP
eblip-9454	14	20	may	may	PROPN
eblip-9454	14	21	2009	2009	NUM
eblip-9454	14	22	in	in	ADP
eblip-9454	14	23	mailto:mjmartin@mail.ucf.edu	mailto:mjmartin@mail.ucf.edu	PROPN
eblip-9454	14	24	�	�	PROPN
eblip-9454	14	25	evidence	evidence	NOUN
eblip-9454	14	26	based	base	VERB
eblip-9454	14	27	library	library	NOUN
eblip-9454	14	28	and	and	CCONJ
eblip-9454	14	29	information	information	NOUN
eblip-9454	14	30	practice	practice	NOUN
eblip-9454	14	31	2011	2011	NUM
eblip-9454	14	32	,	,	PUNCT
eblip-9454	14	33	6.1	6.1	NUM
eblip-9454	14	34	91	91	NUM
eblip-9454	14	35	an	an	DET
eblip-9454	14	36	effort	effort	NOUN
eblip-9454	14	37	to	to	PART
eblip-9454	14	38	determine	determine	VERB
eblip-9454	14	39	the	the	DET
eblip-9454	14	40	types	type	NOUN
eblip-9454	14	41	of	of	ADP
eblip-9454	14	42	questions	question	NOUN
eblip-9454	14	43	asked	ask	VERB
eblip-9454	14	44	and	and	CCONJ
eblip-9454	14	45	their	their	PRON
eblip-9454	14	46	complexity	complexity	NOUN
eblip-9454	14	47	.	.	PUNCT
eblip-9454	15	1	main	main	ADJ
eblip-9454	15	2	results	result	NOUN
eblip-9454	15	3	in	in	ADP
eblip-9454	15	4	response	response	NOUN
eblip-9454	15	5	to	to	PART
eblip-9454	15	6	question	question	VERB
eblip-9454	15	7	one	one	NUM
eblip-9454	15	8	,	,	PUNCT
eblip-9454	15	9	86.3	86.3	NUM
eblip-9454	15	10	%	%	NOUN
eblip-9454	15	11	of	of	ADP
eblip-9454	15	12	questions	question	NOUN
eblip-9454	15	13	asked	ask	VERB
eblip-9454	15	14	at	at	ADP
eblip-9454	15	15	the	the	DET
eblip-9454	15	16	help	help	NOUN
eblip-9454	15	17	desk	desk	VERB
eblip-9454	15	18	concerned	concerned	ADJ
eblip-9454	15	19	technology	technology	NOUN
eblip-9454	15	20	;	;	PUNCT
eblip-9454	15	21	the	the	DET
eblip-9454	15	22	majority	majority	NOUN
eblip-9454	15	23	of	of	ADP
eblip-9454	15	24	those	those	DET
eblip-9454	15	25	questions	question	NOUN
eblip-9454	15	26	(	(	PUNCT
eblip-9454	15	27	76.5	76.5	NUM
eblip-9454	15	28	%	%	NOUN
eblip-9454	15	29	)	)	PUNCT
eblip-9454	15	30	were	be	AUX
eblip-9454	15	31	about	about	ADP
eblip-9454	15	32	printing	printing	NOUN
eblip-9454	15	33	,	,	PUNCT
eblip-9454	15	34	wireless	wireless	ADJ
eblip-9454	15	35	connection	connection	NOUN
eblip-9454	15	36	,	,	PUNCT
eblip-9454	15	37	and	and	CCONJ
eblip-9454	15	38	various	various	ADJ
eblip-9454	15	39	software	software	NOUN
eblip-9454	15	40	operation	operation	NOUN
eblip-9454	15	41	.	.	PUNCT
eblip-9454	16	1	for	for	ADP
eblip-9454	16	2	question	question	NOUN
eblip-9454	16	3	two	two	NUM
eblip-9454	16	4	,	,	PUNCT
eblip-9454	16	5	82	82	NUM
eblip-9454	16	6	%	%	NOUN
eblip-9454	16	7	of	of	ADP
eblip-9454	16	8	technology	technology	NOUN
eblip-9454	16	9	questions	question	NOUN
eblip-9454	16	10	were	be	AUX
eblip-9454	16	11	determined	determine	VERB
eblip-9454	16	12	to	to	PART
eblip-9454	16	13	be	be	AUX
eblip-9454	16	14	of	of	ADP
eblip-9454	16	15	the	the	DET
eblip-9454	16	16	lowest	low	ADJ
eblip-9454	16	17	tier	tier	NOUN
eblip-9454	16	18	(	(	PUNCT
eblip-9454	16	19	tier	tier	NOUN
eblip-9454	16	20	1	1	NUM
eblip-9454	16	21	)	)	PUNCT
eblip-9454	16	22	of	of	ADP
eblip-9454	16	23	complexity	complexity	NOUN
eblip-9454	16	24	,	,	PUNCT
eblip-9454	16	25	one	one	NUM
eblip-9454	16	26	-	-	PUNCT
eblip-9454	16	27	third	third	NOUN
eblip-9454	16	28	of	of	ADP
eblip-9454	16	29	the	the	DET
eblip-9454	16	30	questions	question	NOUN
eblip-9454	16	31	required	require	VERB
eblip-9454	16	32	only	only	ADV
eblip-9454	16	33	“	"	PUNCT
eblip-9454	16	34	direct	direct	ADJ
eblip-9454	16	35	answers	answer	NOUN
eblip-9454	16	36	,	,	PUNCT
eblip-9454	16	37	”	"	PUNCT
eblip-9454	16	38	and	and	CCONJ
eblip-9454	16	39	80	80	NUM
eblip-9454	16	40	%	%	NOUN
eblip-9454	16	41	of	of	ADP
eblip-9454	16	42	questions	question	NOUN
eblip-9454	16	43	could	could	AUX
eblip-9454	16	44	be	be	AUX
eblip-9454	16	45	answered	answer	VERB
eblip-9454	16	46	consistently	consistently	ADV
eblip-9454	16	47	via	via	ADP
eblip-9454	16	48	the	the	DET
eblip-9454	16	49	creation	creation	NOUN
eblip-9454	16	50	of	of	ADP
eblip-9454	16	51	a	a	DET
eblip-9454	16	52	“	"	PUNCT
eblip-9454	16	53	knowledge	knowledge	NOUN
eblip-9454	16	54	base	base	NOUN
eblip-9454	16	55	of	of	ADP
eblip-9454	16	56	answers	answer	NOUN
eblip-9454	16	57	for	for	ADP
eblip-9454	16	58	these	these	DET
eblip-9454	16	59	foreseeable	foreseeable	ADJ
eblip-9454	16	60	questions	question	NOUN
eblip-9454	16	61	.	.	PUNCT
eblip-9454	16	62	”	"	PUNCT
eblip-9454	17	1	for	for	ADP
eblip-9454	17	2	question	question	NOUN
eblip-9454	17	3	three	three	NUM
eblip-9454	17	4	,	,	PUNCT
eblip-9454	17	5	a	a	DET
eblip-9454	17	6	list	list	NOUN
eblip-9454	17	7	of	of	ADP
eblip-9454	17	8	fourteen	fourteen	NUM
eblip-9454	17	9	competencies	competency	NOUN
eblip-9454	17	10	for	for	ADP
eblip-9454	17	11	help	help	NOUN
eblip-9454	17	12	desk	desk	NOUN
eblip-9454	17	13	staff	staff	NOUN
eblip-9454	17	14	were	be	AUX
eblip-9454	17	15	created	create	VERB
eblip-9454	17	16	.	.	PUNCT
eblip-9454	18	1	conclusion	conclusion	NOUN
eblip-9454	18	2	with	with	ADP
eblip-9454	18	3	the	the	DET
eblip-9454	18	4	low	low	ADJ
eblip-9454	18	5	complexity	complexity	NOUN
eblip-9454	18	6	of	of	ADP
eblip-9454	18	7	the	the	DET
eblip-9454	18	8	technology	technology	NOUN
eblip-9454	18	9	questions	question	NOUN
eblip-9454	18	10	asked	ask	VERB
eblip-9454	18	11	,	,	PUNCT
eblip-9454	18	12	the	the	DET
eblip-9454	18	13	creation	creation	NOUN
eblip-9454	18	14	of	of	ADP
eblip-9454	18	15	a	a	DET
eblip-9454	18	16	knowledge	knowledge	NOUN
eblip-9454	18	17	base	base	NOUN
eblip-9454	18	18	of	of	ADP
eblip-9454	18	19	common	common	ADJ
eblip-9454	18	20	questions	question	NOUN
eblip-9454	18	21	and	and	CCONJ
eblip-9454	18	22	answers	answer	NOUN
eblip-9454	18	23	,	,	PUNCT
eblip-9454	18	24	and	and	CCONJ
eblip-9454	18	25	proper	proper	ADJ
eblip-9454	18	26	training	training	NOUN
eblip-9454	18	27	of	of	ADP
eblip-9454	18	28	staff	staff	NOUN
eblip-9454	18	29	based	base	VERB
eblip-9454	18	30	on	on	ADP
eblip-9454	18	31	the	the	DET
eblip-9454	18	32	competencies	competency	NOUN
eblip-9454	18	33	identified	identify	VERB
eblip-9454	18	34	in	in	ADP
eblip-9454	18	35	the	the	DET
eblip-9454	18	36	study	study	NOUN
eblip-9454	18	37	,	,	PUNCT
eblip-9454	18	38	an	an	DET
eblip-9454	18	39	information	information	NOUN
eblip-9454	18	40	commons	common	NOUN
eblip-9454	18	41	could	could	AUX
eblip-9454	18	42	be	be	AUX
eblip-9454	18	43	effective	effective	ADJ
eblip-9454	18	44	with	with	ADP
eblip-9454	18	45	one	one	NUM
eblip-9454	18	46	integrated	integrate	VERB
eblip-9454	18	47	desk	desk	NOUN
eblip-9454	18	48	staffed	staff	VERB
eblip-9454	18	49	by	by	ADP
eblip-9454	18	50	a	a	DET
eblip-9454	18	51	librarian	librarian	ADJ
eblip-9454	18	52	and	and	CCONJ
eblip-9454	18	53	paraprofessional	paraprofessional	ADJ
eblip-9454	18	54	staff	staff	NOUN
eblip-9454	18	55	member	member	NOUN
eblip-9454	18	56	.	.	PUNCT
eblip-9454	19	1	commentary	commentary	NOUN
eblip-9454	19	2	more	more	ADJ
eblip-9454	19	3	and	and	CCONJ
eblip-9454	19	4	more	more	ADV
eblip-9454	19	5	academic	academic	ADJ
eblip-9454	19	6	libraries	library	NOUN
eblip-9454	19	7	house	house	PROPN
eblip-9454	19	8	information	information	NOUN
eblip-9454	19	9	commons	common	NOUN
eblip-9454	19	10	,	,	PUNCT
eblip-9454	19	11	and	and	CCONJ
eblip-9454	19	12	even	even	ADV
eblip-9454	19	13	those	those	DET
eblip-9454	19	14	libraries	library	NOUN
eblip-9454	19	15	without	without	ADP
eblip-9454	19	16	a	a	DET
eblip-9454	19	17	proper	proper	ADJ
eblip-9454	19	18	information	information	NOUN
eblip-9454	19	19	commons	common	NOUN
eblip-9454	19	20	still	still	ADV
eblip-9454	19	21	have	have	VERB
eblip-9454	19	22	a	a	DET
eblip-9454	19	23	plethora	plethora	NOUN
eblip-9454	19	24	of	of	ADP
eblip-9454	19	25	computers	computer	NOUN
eblip-9454	19	26	in	in	ADP
eblip-9454	19	27	their	their	PRON
eblip-9454	19	28	buildings	building	NOUN
eblip-9454	19	29	.	.	PUNCT
eblip-9454	20	1	technical	technical	ADJ
eblip-9454	20	2	knowledge	knowledge	NOUN
eblip-9454	20	3	of	of	ADP
eblip-9454	20	4	computers	computer	NOUN
eblip-9454	20	5	and	and	CCONJ
eblip-9454	20	6	computer	computer	NOUN
eblip-9454	20	7	software	software	NOUN
eblip-9454	20	8	and	and	CCONJ
eblip-9454	20	9	applications	application	NOUN
eblip-9454	20	10	has	have	AUX
eblip-9454	20	11	become	become	VERB
eblip-9454	20	12	de	de	X
eblip-9454	20	13	rigueur	rigueur	X
eblip-9454	20	14	for	for	ADP
eblip-9454	20	15	librarians	librarian	NOUN
eblip-9454	20	16	and	and	CCONJ
eblip-9454	20	17	library	library	ADJ
eblip-9454	20	18	staff	staff	NOUN
eblip-9454	20	19	who	who	PRON
eblip-9454	20	20	answer	answer	VERB
eblip-9454	20	21	questions	question	NOUN
eblip-9454	20	22	at	at	ADP
eblip-9454	20	23	a	a	DET
eblip-9454	20	24	public	public	ADJ
eblip-9454	20	25	desk	desk	NOUN
eblip-9454	20	26	.	.	PUNCT
eblip-9454	21	1	this	this	DET
eblip-9454	21	2	study	study	NOUN
eblip-9454	21	3	attempts	attempt	VERB
eblip-9454	21	4	to	to	PART
eblip-9454	21	5	address	address	VERB
eblip-9454	21	6	what	what	PRON
eblip-9454	21	7	technology	technology	NOUN
eblip-9454	21	8	competencies	competency	NOUN
eblip-9454	21	9	are	be	AUX
eblip-9454	21	10	needed	need	VERB
eblip-9454	21	11	for	for	ADP
eblip-9454	21	12	staffing	staff	VERB
eblip-9454	21	13	a	a	DET
eblip-9454	21	14	public	public	ADJ
eblip-9454	21	15	service	service	NOUN
eblip-9454	21	16	desk	desk	NOUN
eblip-9454	21	17	in	in	ADP
eblip-9454	21	18	an	an	DET
eblip-9454	21	19	information	information	NOUN
eblip-9454	21	20	commons	common	NOUN
eblip-9454	21	21	.	.	PUNCT
eblip-9454	22	1	the	the	DET
eblip-9454	22	2	author	author	NOUN
eblip-9454	22	3	qualitatively	qualitatively	ADV
eblip-9454	22	4	analyzed	analyze	VERB
eblip-9454	22	5	questions	question	NOUN
eblip-9454	22	6	asked	ask	VERB
eblip-9454	22	7	at	at	ADP
eblip-9454	22	8	an	an	DET
eblip-9454	22	9	information	information	NOUN
eblip-9454	22	10	commons	common	NOUN
eblip-9454	22	11	help	help	AUX
eblip-9454	22	12	desk	desk	VERB
eblip-9454	22	13	over	over	ADP
eblip-9454	22	14	a	a	DET
eblip-9454	22	15	two	two	NUM
eblip-9454	22	16	-	-	PUNCT
eblip-9454	22	17	year	year	NOUN
eblip-9454	22	18	span	span	NOUN
eblip-9454	22	19	,	,	PUNCT
eblip-9454	22	20	and	and	CCONJ
eblip-9454	22	21	her	her	PRON
eblip-9454	22	22	methodology	methodology	NOUN
eblip-9454	22	23	is	be	AUX
eblip-9454	22	24	lacking	lack	VERB
eblip-9454	22	25	in	in	ADP
eblip-9454	22	26	several	several	ADJ
eblip-9454	22	27	areas	area	NOUN
eblip-9454	22	28	.	.	PUNCT
eblip-9454	23	1	wong	wong	PROPN
eblip-9454	23	2	never	never	ADV
eblip-9454	23	3	explains	explain	VERB
eblip-9454	23	4	why	why	SCONJ
eblip-9454	23	5	she	she	PRON
eblip-9454	23	6	chose	choose	VERB
eblip-9454	23	7	to	to	PART
eblip-9454	23	8	only	only	ADV
eblip-9454	23	9	examine	examine	VERB
eblip-9454	23	10	the	the	DET
eblip-9454	23	11	questions	question	NOUN
eblip-9454	23	12	from	from	ADP
eblip-9454	23	13	two	two	NUM
eblip-9454	23	14	weeks	week	NOUN
eblip-9454	23	15	of	of	ADP
eblip-9454	23	16	each	each	DET
eblip-9454	23	17	month	month	NOUN
eblip-9454	23	18	;	;	PUNCT
eblip-9454	23	19	she	she	PRON
eblip-9454	23	20	neglected	neglect	VERB
eblip-9454	23	21	analyzing	analyze	VERB
eblip-9454	23	22	half	half	DET
eblip-9454	23	23	her	her	PRON
eblip-9454	23	24	data	datum	NOUN
eblip-9454	23	25	.	.	PUNCT
eblip-9454	24	1	wong	wong	PROPN
eblip-9454	24	2	never	never	ADV
eblip-9454	24	3	describes	describe	VERB
eblip-9454	24	4	how	how	SCONJ
eblip-9454	24	5	the	the	DET
eblip-9454	24	6	data	datum	NOUN
eblip-9454	24	7	is	be	AUX
eblip-9454	24	8	analyzed	analyze	VERB
eblip-9454	24	9	(	(	PUNCT
eblip-9454	24	10	i.e.	i.e.	X
eblip-9454	24	11	,	,	PUNCT
eblip-9454	24	12	did	do	AUX
eblip-9454	24	13	she	she	PRON
eblip-9454	24	14	use	use	VERB
eblip-9454	24	15	software	software	NOUN
eblip-9454	24	16	like	like	ADP
eblip-9454	24	17	nvivo	nvivo	PROPN
eblip-9454	24	18	?	?	PUNCT
eblip-9454	24	19	or	or	CCONJ
eblip-9454	24	20	did	do	AUX
eblip-9454	24	21	she	she	PRON
eblip-9454	24	22	analyze	analyze	VERB
eblip-9454	24	23	the	the	DET
eblip-9454	24	24	questions	question	NOUN
eblip-9454	24	25	by	by	ADP
eblip-9454	24	26	hand	hand	NOUN
eblip-9454	24	27	?	?	PUNCT
eblip-9454	24	28	)	)	PUNCT
eblip-9454	24	29	,	,	PUNCT
eblip-9454	24	30	nor	nor	CCONJ
eblip-9454	24	31	does	do	AUX
eblip-9454	24	32	she	she	PRON
eblip-9454	24	33	provide	provide	VERB
eblip-9454	24	34	a	a	DET
eblip-9454	24	35	copy	copy	NOUN
eblip-9454	24	36	of	of	ADP
eblip-9454	24	37	the	the	DET
eblip-9454	24	38	coding	code	VERB
eblip-9454	24	39	chart	chart	NOUN
eblip-9454	24	40	.	.	PUNCT
eblip-9454	25	1	wong	wong	PROPN
eblip-9454	25	2	admits	admit	VERB
eblip-9454	25	3	determining	determine	VERB
eblip-9454	25	4	the	the	DET
eblip-9454	25	5	complexity	complexity	NOUN
eblip-9454	25	6	of	of	ADP
eblip-9454	25	7	a	a	DET
eblip-9454	25	8	question	question	NOUN
eblip-9454	25	9	is	be	AUX
eblip-9454	25	10	very	very	ADV
eblip-9454	25	11	subjective	subjective	ADJ
eblip-9454	25	12	,	,	PUNCT
eblip-9454	25	13	and	and	CCONJ
eblip-9454	25	14	she	she	PRON
eblip-9454	25	15	created	create	VERB
eblip-9454	25	16	a	a	DET
eblip-9454	25	17	framework	framework	NOUN
eblip-9454	25	18	to	to	PART
eblip-9454	25	19	assist	assist	VERB
eblip-9454	25	20	her	she	PRON
eblip-9454	25	21	in	in	ADP
eblip-9454	25	22	this	this	DET
eblip-9454	25	23	task	task	NOUN
eblip-9454	25	24	;	;	PUNCT
eblip-9454	25	25	however	however	ADV
eblip-9454	25	26	,	,	PUNCT
eblip-9454	25	27	she	she	PRON
eblip-9454	25	28	gives	give	VERB
eblip-9454	25	29	no	no	DET
eblip-9454	25	30	explanation	explanation	NOUN
eblip-9454	25	31	as	as	ADP
eblip-9454	25	32	to	to	ADP
eblip-9454	25	33	what	what	DET
eblip-9454	25	34	criteria	criterion	NOUN
eblip-9454	25	35	she	she	PRON
eblip-9454	25	36	based	base	VERB
eblip-9454	25	37	her	her	PRON
eblip-9454	25	38	framework	framework	NOUN
eblip-9454	25	39	.	.	PUNCT
eblip-9454	26	1	as	as	ADP
eblip-9454	26	2	a	a	DET
eblip-9454	26	3	result	result	NOUN
eblip-9454	26	4	,	,	PUNCT
eblip-9454	26	5	her	her	PRON
eblip-9454	26	6	findings	finding	NOUN
eblip-9454	26	7	seem	seem	VERB
eblip-9454	26	8	to	to	PART
eblip-9454	26	9	be	be	AUX
eblip-9454	26	10	mostly	mostly	ADV
eblip-9454	26	11	opinion	opinion	NOUN
eblip-9454	26	12	based	base	VERB
eblip-9454	26	13	on	on	ADP
eblip-9454	26	14	her	her	PRON
eblip-9454	26	15	level	level	NOUN
eblip-9454	26	16	of	of	ADP
eblip-9454	26	17	computer	computer	NOUN
eblip-9454	26	18	literacy	literacy	NOUN
eblip-9454	26	19	;	;	PUNCT
eblip-9454	26	20	others	other	NOUN
eblip-9454	26	21	examining	examine	VERB
eblip-9454	26	22	the	the	DET
eblip-9454	26	23	data	datum	NOUN
eblip-9454	26	24	might	might	AUX
eblip-9454	26	25	come	come	VERB
eblip-9454	26	26	to	to	ADP
eblip-9454	26	27	different	different	ADJ
eblip-9454	26	28	conclusions	conclusion	NOUN
eblip-9454	26	29	about	about	ADP
eblip-9454	26	30	the	the	DET
eblip-9454	26	31	complexity	complexity	NOUN
eblip-9454	26	32	of	of	ADP
eblip-9454	26	33	the	the	DET
eblip-9454	26	34	technology	technology	NOUN
eblip-9454	26	35	questions	question	NOUN
eblip-9454	26	36	being	be	AUX
eblip-9454	26	37	asked	ask	VERB
eblip-9454	26	38	at	at	ADP
eblip-9454	26	39	the	the	DET
eblip-9454	26	40	help	help	NOUN
eblip-9454	26	41	desk	desk	NOUN
eblip-9454	26	42	.	.	PUNCT
eblip-9454	27	1	at	at	ADP
eblip-9454	27	2	the	the	DET
eblip-9454	27	3	very	very	ADV
eblip-9454	27	4	least	least	ADJ
eblip-9454	27	5	,	,	PUNCT
eblip-9454	27	6	the	the	DET
eblip-9454	27	7	study	study	NOUN
eblip-9454	27	8	needed	need	VERB
eblip-9454	27	9	another	another	DET
eblip-9454	27	10	person	person	NOUN
eblip-9454	27	11	to	to	PART
eblip-9454	27	12	examine	examine	VERB
eblip-9454	27	13	the	the	DET
eblip-9454	27	14	findings	finding	NOUN
eblip-9454	27	15	to	to	PART
eblip-9454	27	16	provide	provide	VERB
eblip-9454	27	17	some	some	DET
eblip-9454	27	18	reliability	reliability	NOUN
eblip-9454	27	19	.	.	PUNCT
eblip-9454	28	1	most	most	ADV
eblip-9454	28	2	importantly	importantly	ADV
eblip-9454	28	3	,	,	PUNCT
eblip-9454	28	4	the	the	DET
eblip-9454	28	5	study	study	NOUN
eblip-9454	28	6	has	have	AUX
eblip-9454	28	7	limited	limit	VERB
eblip-9454	28	8	applicability	applicability	NOUN
eblip-9454	28	9	to	to	ADP
eblip-9454	28	10	other	other	ADJ
eblip-9454	28	11	libraries	library	NOUN
eblip-9454	28	12	.	.	PUNCT
eblip-9454	29	1	the	the	DET
eblip-9454	29	2	competencies	competency	NOUN
eblip-9454	29	3	wong	wong	PROPN
eblip-9454	29	4	developed	develop	VERB
eblip-9454	29	5	grew	grow	VERB
eblip-9454	29	6	from	from	ADP
eblip-9454	29	7	the	the	DET
eblip-9454	29	8	questions	question	NOUN
eblip-9454	29	9	patrons	patron	NOUN
eblip-9454	29	10	asked	ask	VERB
eblip-9454	29	11	at	at	ADP
eblip-9454	29	12	the	the	DET
eblip-9454	29	13	help	help	NOUN
eblip-9454	29	14	desk	desk	NOUN
eblip-9454	29	15	.	.	PUNCT
eblip-9454	30	1	however	however	ADV
eblip-9454	30	2	,	,	PUNCT
eblip-9454	30	3	wong	wong	PROPN
eblip-9454	30	4	works	work	VERB
eblip-9454	30	5	in	in	ADP
eblip-9454	30	6	a	a	DET
eblip-9454	30	7	science	science	NOUN
eblip-9454	30	8	and	and	CCONJ
eblip-9454	30	9	technology	technology	NOUN
eblip-9454	30	10	university	university	NOUN
eblip-9454	30	11	in	in	ADP
eblip-9454	30	12	hong	hong	PROPN
eblip-9454	30	13	kong	kong	PROPN
eblip-9454	30	14	,	,	PUNCT
eblip-9454	30	15	and	and	CCONJ
eblip-9454	30	16	the	the	DET
eblip-9454	30	17	questions	question	NOUN
eblip-9454	30	18	her	her	PRON
eblip-9454	30	19	library	library	NOUN
eblip-9454	30	20	’s	’s	PART
eblip-9454	30	21	patrons	patron	NOUN
eblip-9454	30	22	ask	ask	NOUN
eblip-9454	30	23	may	may	AUX
eblip-9454	30	24	differ	differ	VERB
eblip-9454	30	25	greatly	greatly	ADV
eblip-9454	30	26	from	from	ADP
eblip-9454	30	27	those	those	PRON
eblip-9454	30	28	asked	ask	VERB
eblip-9454	30	29	at	at	ADP
eblip-9454	30	30	a	a	DET
eblip-9454	30	31	small	small	ADJ
eblip-9454	30	32	liberal	liberal	ADJ
eblip-9454	30	33	arts	art	NOUN
eblip-9454	30	34	college	college	NOUN
eblip-9454	30	35	in	in	ADP
eblip-9454	30	36	the	the	DET
eblip-9454	30	37	northeast	northeast	ADJ
eblip-9454	30	38	united	united	PROPN
eblip-9454	30	39	states	states	PROPN
eblip-9454	30	40	or	or	CCONJ
eblip-9454	30	41	a	a	DET
eblip-9454	30	42	large	large	ADJ
eblip-9454	30	43	university	university	NOUN
eblip-9454	30	44	in	in	ADP
eblip-9454	30	45	australia	australia	PROPN
eblip-9454	30	46	.	.	PUNCT
eblip-9454	31	1	in	in	ADP
eblip-9454	31	2	addition	addition	NOUN
eblip-9454	31	3	,	,	PUNCT
eblip-9454	31	4	technology	technology	NOUN
eblip-9454	31	5	competencies	competency	NOUN
eblip-9454	31	6	are	be	AUX
eblip-9454	31	7	also	also	ADV
eblip-9454	31	8	based	base	VERB
eblip-9454	31	9	on	on	ADP
eblip-9454	31	10	the	the	DET
eblip-9454	31	11	types	type	NOUN
eblip-9454	31	12	of	of	ADP
eblip-9454	31	13	software	software	NOUN
eblip-9454	31	14	and	and	CCONJ
eblip-9454	31	15	applications	application	NOUN
eblip-9454	31	16	a	a	DET
eblip-9454	31	17	library	library	NOUN
eblip-9454	31	18	installs	install	VERB
eblip-9454	31	19	on	on	ADP
eblip-9454	31	20	its	its	PRON
eblip-9454	31	21	public	public	ADJ
eblip-9454	31	22	computers	computer	NOUN
eblip-9454	31	23	.	.	PUNCT
eblip-9454	32	1	the	the	DET
eblip-9454	32	2	study	study	NOUN
eblip-9454	32	3	does	do	AUX
eblip-9454	32	4	provide	provide	VERB
eblip-9454	32	5	a	a	DET
eblip-9454	32	6	model	model	NOUN
eblip-9454	32	7	for	for	ADP
eblip-9454	32	8	other	other	ADJ
eblip-9454	32	9	libraries	library	NOUN
eblip-9454	32	10	to	to	PART
eblip-9454	32	11	determine	determine	VERB
eblip-9454	32	12	the	the	DET
eblip-9454	32	13	competencies	competency	NOUN
eblip-9454	32	14	needed	need	VERB
eblip-9454	32	15	by	by	ADP
eblip-9454	32	16	their	their	PRON
eblip-9454	32	17	public	public	ADJ
eblip-9454	32	18	services	service	NOUN
eblip-9454	32	19	’	'	PUNCT
eblip-9454	32	20	staff	staff	NOUN
eblip-9454	32	21	,	,	PUNCT
eblip-9454	32	22	provided	provide	VERB
eblip-9454	32	23	the	the	DET
eblip-9454	32	24	short	short	ADJ
eblip-9454	32	25	comings	coming	NOUN
eblip-9454	32	26	above	above	ADV
eblip-9454	32	27	are	be	AUX
eblip-9454	32	28	fixed	fix	VERB
eblip-9454	32	29	.	.	PUNCT
eblip-9454	33	1	/	/	SYM
eblip-9454	33	2	evidence	evidence	NOUN
eblip-9454	33	3	based	base	VERB
eblip-9454	33	4	library	library	NOUN
eblip-9454	33	5	and	and	CCONJ
eblip-9454	33	6	information	information	NOUN
eblip-9454	33	7	practice	practice	NOUN