id	sid	tid	token	lemma	pos
eblip-9927	1	1	evidence	evidence	NOUN
eblip-9927	1	2	based	base	VERB
eblip-9927	1	3	library	library	NOUN
eblip-9927	1	4	and	and	CCONJ
eblip-9927	1	5	information	information	NOUN
eblip-9927	1	6	practice	practice	NOUN
eblip-9927	1	7	evidence	evidence	NOUN
eblip-9927	1	8	based	base	VERB
eblip-9927	1	9	library	library	NOUN
eblip-9927	1	10	and	and	CCONJ
eblip-9927	1	11	information	information	NOUN
eblip-9927	1	12	practice	practice	NOUN
eblip-9927	1	13	2011	2011	NUM
eblip-9927	1	14	,	,	PUNCT
eblip-9927	1	15	6.2	6.2	NUM
eblip-9927	1	16	36	36	NUM
eblip-9927	1	17	evidence	evidence	NOUN
eblip-9927	1	18	based	base	VERB
eblip-9927	1	19	library	library	NOUN
eblip-9927	1	20	and	and	CCONJ
eblip-9927	1	21	information	information	NOUN
eblip-9927	1	22	practice	practice	NOUN
eblip-9927	1	23	evidence	evidence	NOUN
eblip-9927	1	24	summary	summary	NOUN
eblip-9927	1	25	users	user	NOUN
eblip-9927	1	26	of	of	ADP
eblip-9927	1	27	virtual	virtual	ADJ
eblip-9927	1	28	reference	reference	NOUN
eblip-9927	1	29	are	be	AUX
eblip-9927	1	30	more	more	ADV
eblip-9927	1	31	satisfied	satisfied	ADJ
eblip-9927	1	32	with	with	ADP
eblip-9927	1	33	the	the	DET
eblip-9927	1	34	service	service	NOUN
eblip-9927	1	35	they	they	PRON
eblip-9927	1	36	receive	receive	VERB
eblip-9927	1	37	than	than	ADP
eblip-9927	1	38	the	the	DET
eblip-9927	1	39	providers	provider	NOUN
eblip-9927	1	40	of	of	ADP
eblip-9927	1	41	that	that	DET
eblip-9927	1	42	service	service	NOUN
eblip-9927	1	43	think	think	VERB
eblip-9927	1	44	they	they	PRON
eblip-9927	1	45	are	be	AUX
eblip-9927	1	46	a	a	DET
eblip-9927	1	47	review	review	NOUN
eblip-9927	1	48	of	of	ADP
eblip-9927	1	49	:	:	PUNCT
eblip-9927	1	50	hansen	hansen	PROPN
eblip-9927	1	51	,	,	PUNCT
eblip-9927	1	52	d.	d.	PROPN
eblip-9927	1	53	,	,	PUNCT
eblip-9927	1	54	johnson	johnson	PROPN
eblip-9927	1	55	,	,	PUNCT
eblip-9927	1	56	m.	m.	NOUN
eblip-9927	1	57	,	,	PUNCT
eblip-9927	1	58	norton	norton	PROPN
eblip-9927	1	59	,	,	PUNCT
eblip-9927	1	60	e.	e.	PROPN
eblip-9927	1	61	,	,	PUNCT
eblip-9927	1	62	&	&	CCONJ
eblip-9927	1	63	mcdonough	mcdonough	PROPN
eblip-9927	1	64	,	,	PUNCT
eblip-9927	1	65	a.	a.	NOUN
eblip-9927	1	66	(	(	PUNCT
eblip-9927	1	67	2009	2009	NUM
eblip-9927	1	68	)	)	PUNCT
eblip-9927	1	69	.	.	PUNCT
eblip-9927	2	1	virtual	virtual	ADJ
eblip-9927	2	2	provider	provider	NOUN
eblip-9927	2	3	pessimism	pessimism	NOUN
eblip-9927	2	4	:	:	PUNCT
eblip-9927	2	5	analysing	analyse	VERB
eblip-9927	2	6	instant	instant	ADJ
eblip-9927	2	7	messaging	messaging	NOUN
eblip-9927	2	8	reference	reference	NOUN
eblip-9927	2	9	encounters	encounter	VERB
eblip-9927	2	10	with	with	ADP
eblip-9927	2	11	the	the	DET
eblip-9927	2	12	pair	pair	NOUN
eblip-9927	2	13	perception	perception	NOUN
eblip-9927	2	14	comparison	comparison	NOUN
eblip-9927	2	15	method	method	NOUN
eblip-9927	2	16	.	.	PUNCT
eblip-9927	3	1	information	information	NOUN
eblip-9927	3	2	research	research	NOUN
eblip-9927	3	3	,	,	PUNCT
eblip-9927	3	4	14(4	14(4	NUM
eblip-9927	3	5	)	)	PUNCT
eblip-9927	3	6	.	.	PUNCT
eblip-9927	4	1	retrieved	retrieve	VERB
eblip-9927	4	2	from	from	ADP
eblip-9927	4	3	http://informationr.net/ir/14-4/	http://informationr.net/ir/14-4/	PROPN
eblip-9927	4	4	paper416.html	paper416.html	PROPN
eblip-9927	4	5	reviewed	review	VERB
eblip-9927	4	6	by	by	ADP
eblip-9927	4	7	:	:	PUNCT
eblip-9927	4	8	carol	carol	PROPN
eblip-9927	4	9	d.	d.	PROPN
eblip-9927	4	10	howe	howe	PROPN
eblip-9927	4	11	reference	reference	PROPN
eblip-9927	4	12	librarian	librarian	PROPN
eblip-9927	4	13	/	/	SYM
eblip-9927	4	14	assistant	assistant	NOUN
eblip-9927	4	15	professor	professor	NOUN
eblip-9927	4	16	gabriele	gabriele	PROPN
eblip-9927	4	17	library	library	PROPN
eblip-9927	4	18	immaculata	immaculata	PROPN
eblip-9927	4	19	university	university	PROPN
eblip-9927	4	20	immaculata	immaculata	PROPN
eblip-9927	4	21	,	,	PUNCT
eblip-9927	4	22	pennsylvania	pennsylvania	PROPN
eblip-9927	4	23	,	,	PUNCT
eblip-9927	4	24	united	united	PROPN
eblip-9927	4	25	states	states	PROPN
eblip-9927	4	26	of	of	ADP
eblip-9927	4	27	america	america	PROPN
eblip-9927	4	28	email	email	NOUN
eblip-9927	4	29	:	:	PUNCT
eblip-9927	4	30	chowe@immaculata.edu	chowe@immaculata.edu	PROPN
eblip-9927	4	31	received	receive	VERB
eblip-9927	4	32	:	:	PUNCT
eblip-9927	4	33	23	23	NUM
eblip-9927	4	34	feb	feb	X
eblip-9927	4	35	.	.	PROPN
eblip-9927	4	36	2011	2011	NUM
eblip-9927	4	37	accepted	accept	VERB
eblip-9927	4	38	:	:	PUNCT
eblip-9927	4	39	29	29	NUM
eblip-9927	4	40	mar	mar	PROPN
eblip-9927	4	41	.	.	PROPN
eblip-9927	4	42	2011	2011	NUM
eblip-9927	4	43	2011	2011	NUM
eblip-9927	4	44	howe	howe	NOUN
eblip-9927	4	45	.	.	PUNCT
eblip-9927	5	1	this	this	PRON
eblip-9927	5	2	is	be	AUX
eblip-9927	5	3	an	an	DET
eblip-9927	5	4	open	open	ADJ
eblip-9927	5	5	access	access	NOUN
eblip-9927	5	6	article	article	NOUN
eblip-9927	5	7	distributed	distribute	VERB
eblip-9927	5	8	under	under	ADP
eblip-9927	5	9	the	the	DET
eblip-9927	5	10	terms	term	NOUN
eblip-9927	5	11	of	of	ADP
eblip-9927	5	12	the	the	DET
eblip-9927	5	13	creative	creative	ADJ
eblip-9927	5	14	commons	common	NOUN
eblip-9927	5	15	-	-	PUNCT
eblip-9927	5	16	attributionnoncommercial	attributionnoncommercial	ADJ
eblip-9927	5	17	-	-	PUNCT
eblip-9927	5	18	share	share	NOUN
eblip-9927	5	19	alike	alike	ADJ
eblip-9927	5	20	license	license	NOUN
eblip-9927	5	21	2.5	2.5	NUM
eblip-9927	5	22	canada	canada	PROPN
eblip-9927	5	23	(	(	PUNCT
eblip-9927	5	24	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	http://creativecommons.org/licenses/by-nc-sa/2.5/ca/	PROPN
eblip-9927	5	25	)	)	PUNCT
eblip-9927	5	26	,	,	PUNCT
eblip-9927	5	27	which	which	PRON
eblip-9927	5	28	permits	permit	VERB
eblip-9927	5	29	unrestricted	unrestricted	ADJ
eblip-9927	5	30	use	use	NOUN
eblip-9927	5	31	,	,	PUNCT
eblip-9927	5	32	distribution	distribution	NOUN
eblip-9927	5	33	,	,	PUNCT
eblip-9927	5	34	and	and	CCONJ
eblip-9927	5	35	reproduction	reproduction	NOUN
eblip-9927	5	36	in	in	ADP
eblip-9927	5	37	any	any	DET
eblip-9927	5	38	medium	medium	NOUN
eblip-9927	5	39	,	,	PUNCT
eblip-9927	5	40	provided	provide	VERB
eblip-9927	5	41	the	the	DET
eblip-9927	5	42	original	original	ADJ
eblip-9927	5	43	work	work	NOUN
eblip-9927	5	44	is	be	AUX
eblip-9927	5	45	properly	properly	ADV
eblip-9927	5	46	attributed	attribute	VERB
eblip-9927	5	47	,	,	PUNCT
eblip-9927	5	48	not	not	PART
eblip-9927	5	49	used	use	VERB
eblip-9927	5	50	for	for	ADP
eblip-9927	5	51	commercial	commercial	ADJ
eblip-9927	5	52	purposes	purpose	NOUN
eblip-9927	5	53	,	,	PUNCT
eblip-9927	5	54	and	and	CCONJ
eblip-9927	5	55	,	,	PUNCT
eblip-9927	5	56	if	if	SCONJ
eblip-9927	5	57	transformed	transform	VERB
eblip-9927	5	58	,	,	PUNCT
eblip-9927	5	59	the	the	DET
eblip-9927	5	60	resulting	result	VERB
eblip-9927	5	61	work	work	NOUN
eblip-9927	5	62	is	be	AUX
eblip-9927	5	63	redistributed	redistribute	VERB
eblip-9927	5	64	under	under	ADP
eblip-9927	5	65	the	the	DET
eblip-9927	5	66	same	same	ADJ
eblip-9927	5	67	or	or	CCONJ
eblip-9927	5	68	similar	similar	ADJ
eblip-9927	5	69	license	license	NOUN
eblip-9927	5	70	to	to	ADP
eblip-9927	5	71	this	this	DET
eblip-9927	5	72	one	one	NUM
eblip-9927	5	73	.	.	PUNCT
eblip-9927	6	1	abstract	abstract	ADJ
eblip-9927	6	2	objective	objective	NOUN
eblip-9927	6	3	–	–	PUNCT
eblip-9927	6	4	to	to	PART
eblip-9927	6	5	examine	examine	VERB
eblip-9927	6	6	provider	provider	NOUN
eblip-9927	6	7	pessimism	pessimism	NOUN
eblip-9927	6	8	by	by	ADP
eblip-9927	6	9	comparing	compare	VERB
eblip-9927	6	10	user	user	NOUN
eblip-9927	6	11	and	and	CCONJ
eblip-9927	6	12	provider	provider	NOUN
eblip-9927	6	13	perception	perception	NOUN
eblip-9927	6	14	of	of	ADP
eblip-9927	6	15	the	the	DET
eblip-9927	6	16	same	same	ADJ
eblip-9927	6	17	instant	instant	ADJ
eblip-9927	6	18	messaging	messaging	NOUN
eblip-9927	6	19	reference	reference	NOUN
eblip-9927	6	20	transaction	transaction	NOUN
eblip-9927	6	21	.	.	PUNCT
eblip-9927	7	1	design	design	NOUN
eblip-9927	7	2	–	–	PUNCT
eblip-9927	7	3	instant	instant	ADJ
eblip-9927	7	4	messaging	message	VERB
eblip-9927	7	5	users	user	NOUN
eblip-9927	7	6	and	and	CCONJ
eblip-9927	7	7	providers	provider	NOUN
eblip-9927	7	8	completed	complete	VERB
eblip-9927	7	9	post	post	ADJ
eblip-9927	7	10	-	-	ADJ
eblip-9927	7	11	reference	reference	ADJ
eblip-9927	7	12	transaction	transaction	NOUN
eblip-9927	7	13	surveys	survey	NOUN
eblip-9927	7	14	which	which	PRON
eblip-9927	7	15	were	be	AUX
eblip-9927	7	16	analyzed	analyze	VERB
eblip-9927	7	17	using	use	VERB
eblip-9927	7	18	the	the	DET
eblip-9927	7	19	pair	pair	NOUN
eblip-9927	7	20	perception	perception	NOUN
eblip-9927	7	21	comparison	comparison	NOUN
eblip-9927	7	22	method	method	NOUN
eblip-9927	7	23	.	.	PUNCT
eblip-9927	8	1	setting	set	VERB
eblip-9927	8	2	–	–	PUNCT
eblip-9927	8	3	a	a	DET
eblip-9927	8	4	large	large	ADJ
eblip-9927	8	5	research	research	NOUN
eblip-9927	8	6	university	university	NOUN
eblip-9927	8	7	in	in	ADP
eblip-9927	8	8	the	the	DET
eblip-9927	8	9	united	united	PROPN
eblip-9927	8	10	states	states	PROPN
eblip-9927	8	11	.	.	PUNCT
eblip-9927	9	1	subjects	subject	NOUN
eblip-9927	9	2	–	–	PUNCT
eblip-9927	9	3	two	two	NUM
eblip-9927	9	4	hundred	hundred	NUM
eblip-9927	9	5	undergraduate	undergraduate	NOUN
eblip-9927	9	6	journalism	journalism	NOUN
eblip-9927	9	7	students	student	NOUN
eblip-9927	9	8	(	(	PUNCT
eblip-9927	9	9	users	user	NOUN
eblip-9927	9	10	of	of	ADP
eblip-9927	9	11	the	the	DET
eblip-9927	9	12	instant	instant	ADJ
eblip-9927	9	13	messaging	messaging	NOUN
eblip-9927	9	14	service	service	NOUN
eblip-9927	9	15	)	)	PUNCT
eblip-9927	9	16	and	and	CCONJ
eblip-9927	9	17	51	51	NUM
eblip-9927	9	18	master	master	NOUN
eblip-9927	9	19	of	of	ADP
eblip-9927	9	20	library	library	PROPN
eblip-9927	9	21	science	science	PROPN
eblip-9927	9	22	(	(	PUNCT
eblip-9927	9	23	mls	mls	PROPN
eblip-9927	9	24	)	)	PUNCT
eblip-9927	9	25	students	student	NOUN
eblip-9927	9	26	enrolled	enrol	VERB
eblip-9927	9	27	in	in	ADP
eblip-9927	9	28	a	a	DET
eblip-9927	9	29	reference	reference	NOUN
eblip-9927	9	30	services	service	NOUN
eblip-9927	9	31	class	class	NOUN
eblip-9927	9	32	(	(	PUNCT
eblip-9927	9	33	providers	provider	NOUN
eblip-9927	9	34	of	of	ADP
eblip-9927	9	35	the	the	DET
eblip-9927	9	36	instant	instant	ADJ
eblip-9927	9	37	messaging	messaging	NOUN
eblip-9927	9	38	service	service	NOUN
eblip-9927	9	39	)	)	PUNCT
eblip-9927	9	40	.	.	PUNCT
eblip-9927	10	1	methods	method	NOUN
eblip-9927	10	2	–	–	PUNCT
eblip-9927	10	3	the	the	DET
eblip-9927	10	4	authors	author	NOUN
eblip-9927	10	5	created	create	VERB
eblip-9927	10	6	a	a	DET
eblip-9927	10	7	research	research	NOUN
eblip-9927	10	8	help	help	NOUN
eblip-9927	10	9	webpage	webpage	NOUN
eblip-9927	10	10	from	from	ADP
eblip-9927	10	11	which	which	PRON
eblip-9927	10	12	users	user	NOUN
eblip-9927	10	13	could	could	AUX
eblip-9927	10	14	access	access	VERB
eblip-9927	10	15	the	the	DET
eblip-9927	10	16	instant	instant	ADJ
eblip-9927	10	17	messaging	messaging	NOUN
eblip-9927	10	18	service	service	NOUN
eblip-9927	10	19	.	.	PUNCT
eblip-9927	11	1	prior	prior	ADV
eblip-9927	11	2	to	to	ADP
eblip-9927	11	3	service	service	NOUN
eblip-9927	11	4	availability	availability	NOUN
eblip-9927	11	5	,	,	PUNCT
eblip-9927	11	6	providers	provider	NOUN
eblip-9927	11	7	received	receive	VERB
eblip-9927	11	8	reference	reference	NOUN
eblip-9927	11	9	instruction	instruction	NOUN
eblip-9927	11	10	and	and	CCONJ
eblip-9927	11	11	demonstrated	demonstrate	VERB
eblip-9927	11	12	reference	reference	NOUN
eblip-9927	11	13	aptitude	aptitude	NOUN
eblip-9927	11	14	through	through	ADP
eblip-9927	11	15	in	in	ADP
eblip-9927	11	16	-	-	PUNCT
eblip-9927	11	17	class	class	NOUN
eblip-9927	11	18	activities	activity	NOUN
eblip-9927	11	19	.	.	PUNCT
eblip-9927	12	1	the	the	DET
eblip-9927	12	2	authors	author	NOUN
eblip-9927	12	3	briefed	brief	VERB
eblip-9927	12	4	providers	provider	NOUN
eblip-9927	12	5	on	on	ADP
eblip-9927	12	6	the	the	DET
eblip-9927	12	7	project	project	NOUN
eblip-9927	12	8	and	and	CCONJ
eblip-9927	12	9	provided	provide	VERB
eblip-9927	12	10	a	a	DET
eblip-9927	12	11	wiki	wiki	NOUN
eblip-9927	12	12	containing	contain	VERB
eblip-9927	12	13	resources	resource	NOUN
eblip-9927	12	14	they	they	PRON
eblip-9927	12	15	might	might	AUX
eblip-9927	12	16	need	need	VERB
eblip-9927	12	17	during	during	ADP
eblip-9927	12	18	reference	reference	NOUN
eblip-9927	12	19	transactions	transaction	NOUN
eblip-9927	12	20	.	.	PUNCT
eblip-9927	13	1	http://informationr.net/ir/14-4/%20paper416.html	http://informationr.net/ir/14-4/%20paper416.html	PROPN
eblip-9927	13	2	�	�	PROPN
eblip-9927	13	3	mailto:chowe@immaculata.edu	mailto:chowe@immaculata.edu	PROPN
eblip-9927	13	4	�	�	PROPN
eblip-9927	13	5	evidence	evidence	NOUN
eblip-9927	13	6	based	base	VERB
eblip-9927	13	7	library	library	NOUN
eblip-9927	13	8	and	and	CCONJ
eblip-9927	13	9	information	information	NOUN
eblip-9927	13	10	practice	practice	NOUN
eblip-9927	13	11	2011	2011	NUM
eblip-9927	13	12	,	,	PUNCT
eblip-9927	13	13	6.2	6.2	NUM
eblip-9927	13	14	37	37	NUM
eblip-9927	13	15	providers	provider	NOUN
eblip-9927	13	16	worked	work	VERB
eblip-9927	13	17	in	in	ADP
eblip-9927	13	18	two	two	NUM
eblip-9927	13	19	-	-	PUNCT
eblip-9927	13	20	hour	hour	NOUN
eblip-9927	13	21	shifts	shift	NOUN
eblip-9927	13	22	,	,	PUNCT
eblip-9927	13	23	and	and	CCONJ
eblip-9927	13	24	two	two	NUM
eblip-9927	13	25	providers	provider	NOUN
eblip-9927	13	26	were	be	AUX
eblip-9927	13	27	available	available	ADJ
eblip-9927	13	28	during	during	ADP
eblip-9927	13	29	each	each	DET
eblip-9927	13	30	shift	shift	NOUN
eblip-9927	13	31	.	.	PUNCT
eblip-9927	14	1	the	the	DET
eblip-9927	14	2	service	service	NOUN
eblip-9927	14	3	was	be	AUX
eblip-9927	14	4	available	available	ADJ
eblip-9927	14	5	for	for	ADP
eblip-9927	14	6	one	one	NUM
eblip-9927	14	7	week	week	NOUN
eblip-9927	14	8	while	while	SCONJ
eblip-9927	14	9	potential	potential	ADJ
eblip-9927	14	10	users	user	NOUN
eblip-9927	14	11	completed	complete	VERB
eblip-9927	14	12	a	a	DET
eblip-9927	14	13	journalism	journalism	NOUN
eblip-9927	14	14	assignment	assignment	NOUN
eblip-9927	14	15	.	.	PUNCT
eblip-9927	15	1	the	the	DET
eblip-9927	15	2	authors	author	NOUN
eblip-9927	15	3	asked	ask	VERB
eblip-9927	15	4	both	both	DET
eblip-9927	15	5	users	user	NOUN
eblip-9927	15	6	and	and	CCONJ
eblip-9927	15	7	providers	provider	NOUN
eblip-9927	15	8	of	of	ADP
eblip-9927	15	9	the	the	DET
eblip-9927	15	10	service	service	NOUN
eblip-9927	15	11	to	to	PART
eblip-9927	15	12	complete	complete	VERB
eblip-9927	15	13	an	an	DET
eblip-9927	15	14	online	online	ADJ
eblip-9927	15	15	survey	survey	NOUN
eblip-9927	15	16	at	at	ADP
eblip-9927	15	17	the	the	DET
eblip-9927	15	18	conclusion	conclusion	NOUN
eblip-9927	15	19	of	of	ADP
eblip-9927	15	20	the	the	DET
eblip-9927	15	21	reference	reference	NOUN
eblip-9927	15	22	transaction	transaction	NOUN
eblip-9927	15	23	.	.	PUNCT
eblip-9927	16	1	users	user	NOUN
eblip-9927	16	2	and	and	CCONJ
eblip-9927	16	3	providers	provider	NOUN
eblip-9927	16	4	completed	complete	VERB
eblip-9927	16	5	different	different	ADJ
eblip-9927	16	6	surveys	survey	NOUN
eblip-9927	16	7	,	,	PUNCT
eblip-9927	16	8	but	but	CCONJ
eblip-9927	16	9	both	both	DET
eblip-9927	16	10	types	type	NOUN
eblip-9927	16	11	included	include	VERB
eblip-9927	16	12	the	the	DET
eblip-9927	16	13	following	follow	VERB
eblip-9927	16	14	four	four	NUM
eblip-9927	16	15	elements	element	NOUN
eblip-9927	16	16	:	:	PUNCT
eblip-9927	16	17	questions	question	NOUN
eblip-9927	16	18	to	to	PART
eblip-9927	16	19	aid	aid	VERB
eblip-9927	16	20	in	in	ADP
eblip-9927	16	21	matching	match	VERB
eblip-9927	16	22	a	a	DET
eblip-9927	16	23	user	user	NOUN
eblip-9927	16	24	to	to	ADP
eblip-9927	16	25	a	a	DET
eblip-9927	16	26	provider	provider	NOUN
eblip-9927	16	27	;	;	PUNCT
eblip-9927	16	28	questions	question	NOUN
eblip-9927	16	29	about	about	ADP
eblip-9927	16	30	satisfaction	satisfaction	NOUN
eblip-9927	16	31	with	with	ADP
eblip-9927	16	32	the	the	DET
eblip-9927	16	33	service	service	NOUN
eblip-9927	16	34	based	base	VERB
eblip-9927	16	35	on	on	ADP
eblip-9927	16	36	guidelines	guideline	NOUN
eblip-9927	16	37	put	put	VERB
eblip-9927	16	38	forth	forth	ADP
eblip-9927	16	39	by	by	ADP
eblip-9927	16	40	the	the	DET
eblip-9927	16	41	reference	reference	NOUN
eblip-9927	16	42	and	and	CCONJ
eblip-9927	16	43	user	user	NOUN
eblip-9927	16	44	services	services	PROPN
eblip-9927	16	45	association	association	PROPN
eblip-9927	16	46	(	(	PUNCT
eblip-9927	16	47	rusa	rusa	NOUN
eblip-9927	16	48	)	)	PUNCT
eblip-9927	16	49	;	;	PUNCT
eblip-9927	16	50	open	open	ADJ
eblip-9927	16	51	-	-	PUNCT
eblip-9927	16	52	ended	end	VERB
eblip-9927	16	53	questions	question	NOUN
eblip-9927	16	54	about	about	ADP
eblip-9927	16	55	the	the	DET
eblip-9927	16	56	reference	reference	NOUN
eblip-9927	16	57	transaction	transaction	NOUN
eblip-9927	16	58	;	;	PUNCT
eblip-9927	16	59	and	and	CCONJ
eblip-9927	16	60	questions	question	NOUN
eblip-9927	16	61	regarding	regard	VERB
eblip-9927	16	62	demographics	demographic	NOUN
eblip-9927	16	63	,	,	PUNCT
eblip-9927	16	64	prior	prior	ADJ
eblip-9927	16	65	reference	reference	NOUN
eblip-9927	16	66	service	service	NOUN
eblip-9927	16	67	usage	usage	NOUN
eblip-9927	16	68	,	,	PUNCT
eblip-9927	16	69	and	and	CCONJ
eblip-9927	16	70	knowledge	knowledge	NOUN
eblip-9927	16	71	of	of	ADP
eblip-9927	16	72	instant	instant	ADJ
eblip-9927	16	73	messaging	messaging	NOUN
eblip-9927	16	74	.	.	PUNCT
eblip-9927	17	1	there	there	PRON
eblip-9927	17	2	were	be	VERB
eblip-9927	17	3	55	55	NUM
eblip-9927	17	4	valid	valid	ADJ
eblip-9927	17	5	reference	reference	NOUN
eblip-9927	17	6	transactions	transaction	NOUN
eblip-9927	17	7	,	,	PUNCT
eblip-9927	17	8	and	and	CCONJ
eblip-9927	17	9	from	from	ADP
eblip-9927	17	10	those	those	PRON
eblip-9927	17	11	,	,	PUNCT
eblip-9927	17	12	the	the	DET
eblip-9927	17	13	authors	author	NOUN
eblip-9927	17	14	matched	match	VERB
eblip-9927	17	15	26	26	NUM
eblip-9927	17	16	pairs	pair	NOUN
eblip-9927	17	17	of	of	ADP
eblip-9927	17	18	user	user	NOUN
eblip-9927	17	19	and	and	CCONJ
eblip-9927	17	20	provider	provider	NOUN
eblip-9927	17	21	surveys	survey	NOUN
eblip-9927	17	22	.	.	PUNCT
eblip-9927	18	1	the	the	DET
eblip-9927	18	2	authors	author	NOUN
eblip-9927	18	3	analyzed	analyze	VERB
eblip-9927	18	4	paired	pair	VERB
eblip-9927	18	5	surveys	survey	NOUN
eblip-9927	18	6	to	to	ADP
eblip-9927	18	7	(	(	PUNCT
eblip-9927	18	8	a	a	X
eblip-9927	18	9	)	)	PUNCT
eblip-9927	18	10	compare	compare	VERB
eblip-9927	18	11	the	the	DET
eblip-9927	18	12	user	user	NOUN
eblip-9927	18	13	’s	’s	PART
eblip-9927	18	14	perception	perception	NOUN
eblip-9927	18	15	of	of	ADP
eblip-9927	18	16	the	the	DET
eblip-9927	18	17	reference	reference	NOUN
eblip-9927	18	18	transaction	transaction	NOUN
eblip-9927	18	19	with	with	ADP
eblip-9927	18	20	the	the	DET
eblip-9927	18	21	provider	provider	NOUN
eblip-9927	18	22	’s	’s	PART
eblip-9927	18	23	guess	guess	NOUN
eblip-9927	18	24	about	about	ADP
eblip-9927	18	25	the	the	DET
eblip-9927	18	26	user	user	NOUN
eblip-9927	18	27	’s	’s	PART
eblip-9927	18	28	perception	perception	NOUN
eblip-9927	18	29	and	and	CCONJ
eblip-9927	18	30	(	(	PUNCT
eblip-9927	18	31	b	b	NOUN
eblip-9927	18	32	)	)	PUNCT
eblip-9927	18	33	compare	compare	VERB
eblip-9927	18	34	the	the	DET
eblip-9927	18	35	provider	provider	NOUN
eblip-9927	18	36	’s	’s	PART
eblip-9927	18	37	self	self	NOUN
eblip-9927	18	38	-	-	PUNCT
eblip-9927	18	39	perception	perception	NOUN
eblip-9927	18	40	of	of	ADP
eblip-9927	18	41	the	the	DET
eblip-9927	18	42	reference	reference	NOUN
eblip-9927	18	43	transaction	transaction	NOUN
eblip-9927	18	44	with	with	ADP
eblip-9927	18	45	the	the	DET
eblip-9927	18	46	provider	provider	NOUN
eblip-9927	18	47	’s	’s	PART
eblip-9927	18	48	guess	guess	NOUN
eblip-9927	18	49	about	about	ADP
eblip-9927	18	50	the	the	DET
eblip-9927	18	51	user	user	NOUN
eblip-9927	18	52	’s	’s	PART
eblip-9927	18	53	perception	perception	NOUN
eblip-9927	18	54	.	.	PUNCT
eblip-9927	19	1	the	the	DET
eblip-9927	19	2	authors	author	NOUN
eblip-9927	19	3	introduced	introduce	VERB
eblip-9927	19	4	the	the	DET
eblip-9927	19	5	pair	pair	NOUN
eblip-9927	19	6	perception	perception	NOUN
eblip-9927	19	7	comparison	comparison	NOUN
eblip-9927	19	8	method	method	NOUN
eblip-9927	19	9	for	for	ADP
eblip-9927	19	10	the	the	DET
eblip-9927	19	11	analysis	analysis	NOUN
eblip-9927	19	12	using	use	VERB
eblip-9927	19	13	two	two	NUM
eblip-9927	19	14	-	-	PUNCT
eblip-9927	19	15	tailed	tail	VERB
eblip-9927	19	16	paired	pair	VERB
eblip-9927	19	17	t	t	NOUN
eblip-9927	19	18	-	-	PUNCT
eblip-9927	19	19	tests	test	NOUN
eblip-9927	19	20	and	and	CCONJ
eblip-9927	19	21	wilcoxon	wilcoxon	VERB
eblip-9927	19	22	signed	sign	VERB
eblip-9927	19	23	-	-	PUNCT
eblip-9927	19	24	rank	rank	NOUN
eblip-9927	19	25	tests	test	NOUN
eblip-9927	19	26	.	.	PUNCT
eblip-9927	20	1	main	main	ADJ
eblip-9927	20	2	results	result	NOUN
eblip-9927	20	3	–	–	PUNCT
eblip-9927	20	4	analysis	analysis	NOUN
eblip-9927	20	5	of	of	ADP
eblip-9927	20	6	background	background	NOUN
eblip-9927	20	7	information	information	NOUN
eblip-9927	20	8	showed	show	VERB
eblip-9927	20	9	that	that	SCONJ
eblip-9927	20	10	users	user	NOUN
eblip-9927	20	11	were	be	AUX
eblip-9927	20	12	younger	young	ADJ
eblip-9927	20	13	on	on	ADP
eblip-9927	20	14	average	average	ADJ
eblip-9927	20	15	than	than	ADP
eblip-9927	20	16	providers	provider	NOUN
eblip-9927	20	17	and	and	CCONJ
eblip-9927	20	18	used	use	VERB
eblip-9927	20	19	instant	instant	NOUN
eblip-9927	20	20	messaging	messaging	NOUN
eblip-9927	20	21	more	more	ADV
eblip-9927	20	22	frequently	frequently	ADV
eblip-9927	20	23	.	.	PUNCT
eblip-9927	21	1	even	even	ADV
eblip-9927	21	2	so	so	ADV
eblip-9927	21	3	,	,	PUNCT
eblip-9927	21	4	most	most	ADJ
eblip-9927	21	5	users	user	NOUN
eblip-9927	21	6	and	and	CCONJ
eblip-9927	21	7	providers	provider	NOUN
eblip-9927	21	8	felt	feel	VERB
eblip-9927	21	9	comfortable	comfortable	ADJ
eblip-9927	21	10	with	with	ADP
eblip-9927	21	11	instant	instant	ADJ
eblip-9927	21	12	messaging	messaging	NOUN
eblip-9927	21	13	.	.	PUNCT
eblip-9927	22	1	when	when	SCONJ
eblip-9927	22	2	providers	provider	NOUN
eblip-9927	22	3	were	be	AUX
eblip-9927	22	4	asked	ask	VERB
eblip-9927	22	5	to	to	PART
eblip-9927	22	6	guess	guess	VERB
eblip-9927	22	7	how	how	SCONJ
eblip-9927	22	8	satisfied	satisfied	ADJ
eblip-9927	22	9	overall	overall	ADV
eblip-9927	22	10	they	they	PRON
eblip-9927	22	11	thought	think	VERB
eblip-9927	22	12	the	the	DET
eblip-9927	22	13	user	user	NOUN
eblip-9927	22	14	was	be	AUX
eblip-9927	22	15	with	with	ADP
eblip-9927	22	16	the	the	DET
eblip-9927	22	17	reference	reference	NOUN
eblip-9927	22	18	transaction	transaction	NOUN
eblip-9927	22	19	,	,	PUNCT
eblip-9927	22	20	they	they	PRON
eblip-9927	22	21	reported	report	VERB
eblip-9927	22	22	on	on	ADP
eblip-9927	22	23	average	average	ADJ
eblip-9927	22	24	that	that	SCONJ
eblip-9927	22	25	the	the	DET
eblip-9927	22	26	user	user	NOUN
eblip-9927	22	27	was	be	AUX
eblip-9927	22	28	less	less	ADV
eblip-9927	22	29	satisfied	satisfied	ADJ
eblip-9927	22	30	than	than	SCONJ
eblip-9927	22	31	the	the	DET
eblip-9927	22	32	user	user	NOUN
eblip-9927	22	33	actually	actually	ADV
eblip-9927	22	34	was	be	AUX
eblip-9927	22	35	.	.	PUNCT
eblip-9927	23	1	these	these	DET
eblip-9927	23	2	results	result	NOUN
eblip-9927	23	3	were	be	AUX
eblip-9927	23	4	statistically	statistically	ADV
eblip-9927	23	5	significant	significant	ADJ
eblip-9927	23	6	.	.	PUNCT
eblip-9927	24	1	the	the	DET
eblip-9927	24	2	authors	author	NOUN
eblip-9927	24	3	found	find	VERB
eblip-9927	24	4	no	no	DET
eblip-9927	24	5	significant	significant	ADJ
eblip-9927	24	6	difference	difference	NOUN
eblip-9927	24	7	between	between	ADP
eblip-9927	24	8	the	the	DET
eblip-9927	24	9	providers	provider	NOUN
eblip-9927	24	10	’	'	PUNCT
eblip-9927	24	11	overall	overall	ADJ
eblip-9927	24	12	satisfaction	satisfaction	NOUN
eblip-9927	24	13	with	with	ADP
eblip-9927	24	14	the	the	DET
eblip-9927	24	15	service	service	NOUN
eblip-9927	24	16	they	they	PRON
eblip-9927	24	17	provided	provide	VERB
eblip-9927	24	18	and	and	CCONJ
eblip-9927	24	19	their	their	PRON
eblip-9927	24	20	guesses	guess	NOUN
eblip-9927	24	21	about	about	ADP
eblip-9927	24	22	the	the	DET
eblip-9927	24	23	users	user	NOUN
eblip-9927	24	24	’	’	PART
eblip-9927	24	25	overall	overall	ADJ
eblip-9927	24	26	satisfaction	satisfaction	NOUN
eblip-9927	24	27	.	.	PUNCT
eblip-9927	25	1	the	the	DET
eblip-9927	25	2	authors	author	NOUN
eblip-9927	25	3	also	also	ADV
eblip-9927	25	4	analyzed	analyze	VERB
eblip-9927	25	5	the	the	DET
eblip-9927	25	6	matched	match	VERB
eblip-9927	25	7	pairs	pair	NOUN
eblip-9927	25	8	on	on	ADP
eblip-9927	25	9	14	14	NUM
eblip-9927	25	10	specific	specific	ADJ
eblip-9927	25	11	aspects	aspect	NOUN
eblip-9927	25	12	of	of	ADP
eblip-9927	25	13	satisfaction	satisfaction	NOUN
eblip-9927	25	14	gathered	gather	VERB
eblip-9927	25	15	from	from	ADP
eblip-9927	25	16	surveys	survey	NOUN
eblip-9927	25	17	.	.	PUNCT
eblip-9927	26	1	when	when	SCONJ
eblip-9927	26	2	comparing	compare	VERB
eblip-9927	26	3	the	the	DET
eblip-9927	26	4	users	user	NOUN
eblip-9927	26	5	’	'	PUNCT
eblip-9927	26	6	satisfaction	satisfaction	NOUN
eblip-9927	26	7	with	with	ADP
eblip-9927	26	8	the	the	DET
eblip-9927	26	9	service	service	NOUN
eblip-9927	26	10	they	they	PRON
eblip-9927	26	11	received	receive	VERB
eblip-9927	26	12	and	and	CCONJ
eblip-9927	26	13	the	the	DET
eblip-9927	26	14	providers	provider	NOUN
eblip-9927	26	15	’	'	PUNCT
eblip-9927	26	16	guesses	guess	NOUN
eblip-9927	26	17	about	about	ADP
eblip-9927	26	18	the	the	DET
eblip-9927	26	19	users	user	NOUN
eblip-9927	26	20	’	'	PUNCT
eblip-9927	26	21	satisfaction	satisfaction	NOUN
eblip-9927	26	22	,	,	PUNCT
eblip-9927	26	23	the	the	DET
eblip-9927	26	24	providers	provider	NOUN
eblip-9927	26	25	underestimated	underestimate	VERB
eblip-9927	26	26	the	the	DET
eblip-9927	26	27	users	user	NOUN
eblip-9927	26	28	’	'	PUNCT
eblip-9927	26	29	satisfaction	satisfaction	NOUN
eblip-9927	26	30	on	on	ADP
eblip-9927	26	31	average	average	ADJ
eblip-9927	26	32	for	for	ADP
eblip-9927	26	33	all	all	DET
eblip-9927	26	34	14	14	NUM
eblip-9927	26	35	dimensions	dimension	NOUN
eblip-9927	26	36	.	.	PUNCT
eblip-9927	27	1	the	the	DET
eblip-9927	27	2	authors	author	NOUN
eblip-9927	27	3	found	find	VERB
eblip-9927	27	4	statistically	statistically	ADV
eblip-9927	27	5	significant	significant	ADJ
eblip-9927	27	6	differences	difference	NOUN
eblip-9927	27	7	with	with	ADP
eblip-9927	27	8	regard	regard	NOUN
eblip-9927	27	9	to	to	ADP
eblip-9927	27	10	7	7	NUM
eblip-9927	27	11	of	of	ADP
eblip-9927	27	12	the	the	DET
eblip-9927	27	13	14	14	NUM
eblip-9927	27	14	dimensions	dimension	NOUN
eblip-9927	27	15	:	:	PUNCT
eblip-9927	27	16	tempo	tempo	NOUN
eblip-9927	27	17	,	,	PUNCT
eblip-9927	27	18	ease	ease	NOUN
eblip-9927	27	19	of	of	ADP
eblip-9927	27	20	use	use	NOUN
eblip-9927	27	21	,	,	PUNCT
eblip-9927	27	22	friendliness	friendliness	ADJ
eblip-9927	27	23	,	,	PUNCT
eblip-9927	27	24	understanding	understanding	NOUN
eblip-9927	27	25	,	,	PUNCT
eblip-9927	27	26	accuracy	accuracy	NOUN
eblip-9927	27	27	,	,	PUNCT
eblip-9927	27	28	follow	follow	VERB
eblip-9927	27	29	up	up	ADP
eblip-9927	27	30	,	,	PUNCT
eblip-9927	27	31	and	and	CCONJ
eblip-9927	27	32	spelling	spelling	NOUN
eblip-9927	27	33	.	.	PUNCT
eblip-9927	28	1	when	when	SCONJ
eblip-9927	28	2	comparing	compare	VERB
eblip-9927	28	3	the	the	DET
eblip-9927	28	4	providers	provider	NOUN
eblip-9927	28	5	’	'	PUNCT
eblip-9927	28	6	satisfaction	satisfaction	NOUN
eblip-9927	28	7	with	with	ADP
eblip-9927	28	8	a	a	DET
eblip-9927	28	9	given	give	VERB
eblip-9927	28	10	reference	reference	NOUN
eblip-9927	28	11	transaction	transaction	NOUN
eblip-9927	28	12	and	and	CCONJ
eblip-9927	28	13	their	their	PRON
eblip-9927	28	14	guesses	guess	NOUN
eblip-9927	28	15	about	about	ADP
eblip-9927	28	16	the	the	DET
eblip-9927	28	17	users	user	NOUN
eblip-9927	28	18	’	’	PART
eblip-9927	28	19	satisfaction	satisfaction	NOUN
eblip-9927	28	20	with	with	ADP
eblip-9927	28	21	the	the	DET
eblip-9927	28	22	same	same	ADJ
eblip-9927	28	23	reference	reference	NOUN
eblip-9927	28	24	transaction	transaction	NOUN
eblip-9927	28	25	,	,	PUNCT
eblip-9927	28	26	the	the	DET
eblip-9927	28	27	authors	author	NOUN
eblip-9927	28	28	found	find	VERB
eblip-9927	28	29	significant	significant	ADJ
eblip-9927	28	30	differences	difference	NOUN
eblip-9927	28	31	for	for	ADP
eblip-9927	28	32	3	3	NUM
eblip-9927	28	33	of	of	ADP
eblip-9927	28	34	the	the	DET
eblip-9927	28	35	14	14	NUM
eblip-9927	28	36	dimensions	dimension	NOUN
eblip-9927	28	37	:	:	PUNCT
eblip-9927	28	38	interest	interest	NOUN
eblip-9927	28	39	,	,	PUNCT
eblip-9927	28	40	resource	resource	NOUN
eblip-9927	28	41	type	type	NOUN
eblip-9927	28	42	,	,	PUNCT
eblip-9927	28	43	and	and	CCONJ
eblip-9927	28	44	accuracy	accuracy	NOUN
eblip-9927	28	45	.	.	PUNCT
eblip-9927	29	1	conclusion	conclusion	NOUN
eblip-9927	29	2	–	–	PUNCT
eblip-9927	29	3	this	this	DET
eblip-9927	29	4	study	study	NOUN
eblip-9927	29	5	has	have	AUX
eblip-9927	29	6	shown	show	VERB
eblip-9927	29	7	for	for	ADP
eblip-9927	29	8	instant	instant	ADJ
eblip-9927	29	9	messaging	messaging	NOUN
eblip-9927	29	10	reference	reference	NOUN
eblip-9927	29	11	what	what	PRON
eblip-9927	29	12	other	other	ADJ
eblip-9927	29	13	studies	study	NOUN
eblip-9927	29	14	have	have	AUX
eblip-9927	29	15	shown	show	VERB
eblip-9927	29	16	for	for	ADP
eblip-9927	29	17	face	face	NOUN
eblip-9927	29	18	-	-	PUNCT
eblip-9927	29	19	to	to	ADP
eblip-9927	29	20	-	-	PUNCT
eblip-9927	29	21	face	face	NOUN
eblip-9927	29	22	reference	reference	NOUN
eblip-9927	29	23	—	—	PUNCT
eblip-9927	29	24	that	that	PRON
eblip-9927	29	25	provider	provider	NOUN
eblip-9927	29	26	pessimism	pessimism	NOUN
eblip-9927	29	27	exists	exist	VERB
eblip-9927	29	28	.	.	PUNCT
eblip-9927	30	1	whatever	whatever	PRON
eblip-9927	30	2	the	the	DET
eblip-9927	30	3	environment	environment	NOUN
eblip-9927	30	4	,	,	PUNCT
eblip-9927	30	5	providers	provider	NOUN
eblip-9927	30	6	of	of	ADP
eblip-9927	30	7	reference	reference	NOUN
eblip-9927	30	8	tend	tend	VERB
eblip-9927	30	9	to	to	PART
eblip-9927	30	10	judge	judge	VERB
eblip-9927	30	11	themselves	themselves	PRON
eblip-9927	30	12	more	more	ADV
eblip-9927	30	13	harshly	harshly	ADV
eblip-9927	30	14	than	than	ADP
eblip-9927	30	15	the	the	DET
eblip-9927	30	16	people	people	NOUN
eblip-9927	30	17	they	they	PRON
eblip-9927	30	18	are	be	AUX
eblip-9927	30	19	helping	help	VERB
eblip-9927	30	20	judge	judge	VERB
eblip-9927	30	21	them	they	PRON
eblip-9927	30	22	.	.	PUNCT
eblip-9927	31	1	based	base	VERB
eblip-9927	31	2	on	on	ADP
eblip-9927	31	3	a	a	DET
eblip-9927	31	4	review	review	NOUN
eblip-9927	31	5	of	of	ADP
eblip-9927	31	6	the	the	DET
eblip-9927	31	7	literature	literature	NOUN
eblip-9927	31	8	,	,	PUNCT
eblip-9927	31	9	the	the	DET
eblip-9927	31	10	authors	author	NOUN
eblip-9927	31	11	further	far	ADV
eblip-9927	31	12	note	note	VERB
eblip-9927	31	13	that	that	SCONJ
eblip-9927	31	14	both	both	CCONJ
eblip-9927	31	15	expert	expert	NOUN
eblip-9927	31	16	and	and	CCONJ
eblip-9927	31	17	novice	novice	NOUN
eblip-9927	31	18	reference	reference	NOUN
eblip-9927	31	19	providers	provider	NOUN
eblip-9927	31	20	experience	experience	VERB
eblip-9927	31	21	such	such	ADJ
eblip-9927	31	22	pessimism	pessimism	NOUN
eblip-9927	31	23	.	.	PUNCT
eblip-9927	32	1	the	the	DET
eblip-9927	32	2	authors	author	NOUN
eblip-9927	32	3	are	be	AUX
eblip-9927	32	4	hopeful	hopeful	ADJ
eblip-9927	32	5	that	that	SCONJ
eblip-9927	32	6	providers	provider	NOUN
eblip-9927	32	7	will	will	AUX
eblip-9927	32	8	view	view	VERB
eblip-9927	32	9	these	these	DET
eblip-9927	32	10	results	result	NOUN
eblip-9927	32	11	as	as	ADP
eblip-9927	32	12	evidence	evidence	NOUN
eblip-9927	32	13	of	of	ADP
eblip-9927	32	14	their	their	PRON
eblip-9927	32	15	own	own	ADJ
eblip-9927	32	16	competence	competence	NOUN
eblip-9927	32	17	during	during	ADP
eblip-9927	32	18	instant	instant	ADJ
eblip-9927	32	19	messaging	messaging	NOUN
eblip-9927	32	20	reference	reference	NOUN
eblip-9927	32	21	transactions	transaction	NOUN
eblip-9927	32	22	.	.	PUNCT
eblip-9927	33	1	the	the	DET
eblip-9927	33	2	results	result	NOUN
eblip-9927	33	3	of	of	ADP
eblip-9927	33	4	this	this	DET
eblip-9927	33	5	study	study	NOUN
eblip-9927	33	6	provide	provide	VERB
eblip-9927	33	7	valuable	valuable	ADJ
eblip-9927	33	8	information	information	NOUN
eblip-9927	33	9	for	for	ADP
eblip-9927	33	10	training	train	VERB
eblip-9927	33	11	instant	instant	ADJ
eblip-9927	33	12	messaging	messaging	NOUN
eblip-9927	33	13	providers	provider	NOUN
eblip-9927	33	14	.	.	PUNCT
eblip-9927	34	1	for	for	ADP
eblip-9927	34	2	example	example	NOUN
eblip-9927	34	3	,	,	PUNCT
eblip-9927	34	4	the	the	DET
eblip-9927	34	5	fact	fact	NOUN
eblip-9927	34	6	that	that	SCONJ
eblip-9927	34	7	providers	provider	NOUN
eblip-9927	34	8	thought	think	VERB
eblip-9927	34	9	users	user	NOUN
eblip-9927	34	10	were	be	AUX
eblip-9927	34	11	less	less	ADV
eblip-9927	34	12	satisfied	satisfied	ADJ
eblip-9927	34	13	with	with	ADP
eblip-9927	34	14	the	the	DET
eblip-9927	34	15	tempo	tempo	NOUN
eblip-9927	34	16	of	of	ADP
eblip-9927	34	17	the	the	DET
eblip-9927	34	18	reference	reference	NOUN
eblip-9927	34	19	transaction	transaction	NOUN
eblip-9927	34	20	than	than	SCONJ
eblip-9927	34	21	they	they	PRON
eblip-9927	34	22	really	really	ADV
eblip-9927	34	23	were	be	AUX
eblip-9927	34	24	suggested	suggest	VERB
eblip-9927	34	25	to	to	ADP
eblip-9927	34	26	the	the	DET
eblip-9927	34	27	authors	author	NOUN
eblip-9927	34	28	that	that	SCONJ
eblip-9927	34	29	instant	instant	ADJ
eblip-9927	34	30	messaging	messaging	NOUN
eblip-9927	34	31	providers	provider	NOUN
eblip-9927	34	32	need	need	AUX
eblip-9927	34	33	not	not	PART
eblip-9927	34	34	be	be	AUX
eblip-9927	34	35	so	so	ADV
eblip-9927	34	36	concerned	concerned	ADJ
eblip-9927	34	37	about	about	ADP
eblip-9927	34	38	giving	give	VERB
eblip-9927	34	39	a	a	DET
eblip-9927	34	40	quick	quick	ADJ
eblip-9927	34	41	answer	answer	NOUN
eblip-9927	34	42	.	.	PUNCT
eblip-9927	35	1	an	an	DET
eblip-9927	35	2	accurate	accurate	ADJ
eblip-9927	35	3	answer	answer	NOUN
eblip-9927	35	4	is	be	AUX
eblip-9927	35	5	more	more	ADV
eblip-9927	35	6	desirable	desirable	ADJ
eblip-9927	35	7	.	.	PUNCT
eblip-9927	36	1	in	in	ADP
eblip-9927	36	2	the	the	DET
eblip-9927	36	3	same	same	ADJ
eblip-9927	36	4	vein	vein	NOUN
eblip-9927	36	5	,	,	PUNCT
eblip-9927	36	6	providers	provider	NOUN
eblip-9927	36	7	thought	think	VERB
eblip-9927	36	8	that	that	SCONJ
eblip-9927	36	9	users	user	NOUN
eblip-9927	36	10	were	be	AUX
eblip-9927	36	11	more	more	ADV
eblip-9927	36	12	concerned	concerned	ADJ
eblip-9927	36	13	with	with	ADP
eblip-9927	36	14	spelling	spelling	NOUN
eblip-9927	36	15	than	than	SCONJ
eblip-9927	36	16	they	they	PRON
eblip-9927	36	17	really	really	ADV
eblip-9927	36	18	were	be	AUX
eblip-9927	36	19	.	.	PUNCT
eblip-9927	37	1	both	both	PRON
eblip-9927	37	2	of	of	ADP
eblip-9927	37	3	these	these	DET
eblip-9927	37	4	cases	case	NOUN
eblip-9927	37	5	,	,	PUNCT
eblip-9927	37	6	and	and	CCONJ
eblip-9927	37	7	others	other	NOUN
eblip-9927	37	8	gleaned	glean	VERB
eblip-9927	37	9	from	from	ADP
eblip-9927	37	10	the	the	DET
eblip-9927	37	11	results	result	NOUN
eblip-9927	37	12	,	,	PUNCT
eblip-9927	37	13	provide	provide	VERB
eblip-9927	37	14	insight	insight	NOUN
eblip-9927	37	15	into	into	ADP
eblip-9927	37	16	what	what	PRON
eblip-9927	37	17	aspects	aspect	NOUN
eblip-9927	37	18	of	of	ADP
eblip-9927	37	19	the	the	DET
eblip-9927	37	20	reference	reference	NOUN
eblip-9927	37	21	transaction	transaction	NOUN
eblip-9927	37	22	providers	provider	NOUN
eblip-9927	37	23	should	should	AUX
eblip-9927	37	24	spend	spend	VERB
eblip-9927	37	25	their	their	PRON
eblip-9927	37	26	time	time	NOUN
eblip-9927	37	27	and	and	CCONJ
eblip-9927	37	28	effort	effort	NOUN
eblip-9927	37	29	on	on	ADP
eblip-9927	37	30	.	.	PUNCT
eblip-9927	38	1	finally	finally	ADV
eblip-9927	38	2	,	,	PUNCT
eblip-9927	38	3	the	the	DET
eblip-9927	38	4	authors	author	NOUN
eblip-9927	38	5	introduced	introduce	VERB
eblip-9927	38	6	the	the	DET
eblip-9927	38	7	pair	pair	NOUN
eblip-9927	38	8	perception	perception	NOUN
eblip-9927	38	9	comparison	comparison	NOUN
eblip-9927	38	10	method	method	NOUN
eblip-9927	38	11	to	to	PART
eblip-9927	38	12	compare	compare	VERB
eblip-9927	38	13	feedback	feedback	NOUN
eblip-9927	38	14	from	from	ADP
eblip-9927	38	15	matched	match	VERB
eblip-9927	38	16	pairs	pair	NOUN
eblip-9927	38	17	on	on	ADP
eblip-9927	38	18	individual	individual	ADJ
eblip-9927	38	19	evidence	evidence	NOUN
eblip-9927	38	20	based	base	VERB
eblip-9927	38	21	library	library	NOUN
eblip-9927	38	22	and	and	CCONJ
eblip-9927	38	23	information	information	NOUN
eblip-9927	38	24	practice	practice	NOUN
eblip-9927	38	25	2011	2011	NUM
eblip-9927	38	26	,	,	PUNCT
eblip-9927	38	27	6.2	6.2	NUM
eblip-9927	38	28	38	38	NUM
eblip-9927	38	29	reference	reference	NOUN
eblip-9927	38	30	transactions	transaction	NOUN
eblip-9927	38	31	,	,	PUNCT
eblip-9927	38	32	a	a	DET
eblip-9927	38	33	methodology	methodology	NOUN
eblip-9927	38	34	not	not	PART
eblip-9927	38	35	used	use	VERB
eblip-9927	38	36	in	in	ADP
eblip-9927	38	37	any	any	DET
eblip-9927	38	38	earlier	early	ADJ
eblip-9927	38	39	studies	study	NOUN
eblip-9927	38	40	.	.	PUNCT
eblip-9927	39	1	they	they	PRON
eblip-9927	39	2	deemed	deem	VERB
eblip-9927	39	3	this	this	DET
eblip-9927	39	4	method	method	NOUN
eblip-9927	39	5	to	to	PART
eblip-9927	39	6	be	be	AUX
eblip-9927	39	7	an	an	DET
eblip-9927	39	8	effective	effective	ADJ
eblip-9927	39	9	way	way	NOUN
eblip-9927	39	10	to	to	PART
eblip-9927	39	11	uncover	uncover	VERB
eblip-9927	39	12	biases	bias	NOUN
eblip-9927	39	13	and	and	CCONJ
eblip-9927	39	14	false	false	ADJ
eblip-9927	39	15	assumptions	assumption	NOUN
eblip-9927	39	16	.	.	PUNCT
eblip-9927	40	1	commentary	commentary	VERB
eblip-9927	40	2	the	the	DET
eblip-9927	40	3	results	result	NOUN
eblip-9927	40	4	of	of	ADP
eblip-9927	40	5	this	this	DET
eblip-9927	40	6	study	study	NOUN
eblip-9927	40	7	will	will	AUX
eblip-9927	40	8	be	be	AUX
eblip-9927	40	9	of	of	ADP
eblip-9927	40	10	interest	interest	NOUN
eblip-9927	40	11	to	to	ADP
eblip-9927	40	12	librarians	librarian	NOUN
eblip-9927	40	13	who	who	PRON
eblip-9927	40	14	provide	provide	VERB
eblip-9927	40	15	instant	instant	ADJ
eblip-9927	40	16	messaging	messaging	NOUN
eblip-9927	40	17	reference	reference	NOUN
eblip-9927	40	18	service	service	NOUN
eblip-9927	40	19	,	,	PUNCT
eblip-9927	40	20	or	or	CCONJ
eblip-9927	40	21	train	train	VERB
eblip-9927	40	22	others	other	NOUN
eblip-9927	40	23	to	to	PART
eblip-9927	40	24	do	do	VERB
eblip-9927	40	25	so	so	ADV
eblip-9927	40	26	,	,	PUNCT
eblip-9927	40	27	for	for	ADP
eblip-9927	40	28	several	several	ADJ
eblip-9927	40	29	reasons	reason	NOUN
eblip-9927	40	30	.	.	PUNCT
eblip-9927	41	1	first	first	ADV
eblip-9927	41	2	,	,	PUNCT
eblip-9927	41	3	they	they	PRON
eblip-9927	41	4	indicate	indicate	VERB
eblip-9927	41	5	what	what	PRON
eblip-9927	41	6	users	user	NOUN
eblip-9927	41	7	value	value	VERB
eblip-9927	41	8	in	in	ADP
eblip-9927	41	9	a	a	DET
eblip-9927	41	10	virtual	virtual	ADJ
eblip-9927	41	11	reference	reference	NOUN
eblip-9927	41	12	transaction	transaction	NOUN
eblip-9927	41	13	.	.	PUNCT
eblip-9927	42	1	second	second	ADV
eblip-9927	42	2	,	,	PUNCT
eblip-9927	42	3	the	the	DET
eblip-9927	42	4	study	study	NOUN
eblip-9927	42	5	results	result	NOUN
eblip-9927	42	6	may	may	AUX
eblip-9927	42	7	serve	serve	VERB
eblip-9927	42	8	to	to	PART
eblip-9927	42	9	bolster	bolster	VERB
eblip-9927	42	10	providers	provider	NOUN
eblip-9927	42	11	’	'	PUNCT
eblip-9927	42	12	confidence	confidence	NOUN
eblip-9927	42	13	.	.	PUNCT
eblip-9927	43	1	third	third	ADJ
eblip-9927	43	2	,	,	PUNCT
eblip-9927	43	3	the	the	DET
eblip-9927	43	4	authors	author	NOUN
eblip-9927	43	5	provide	provide	VERB
eblip-9927	43	6	an	an	DET
eblip-9927	43	7	insightful	insightful	ADJ
eblip-9927	43	8	discussion	discussion	NOUN
eblip-9927	43	9	of	of	ADP
eblip-9927	43	10	the	the	DET
eblip-9927	43	11	pair	pair	NOUN
eblip-9927	43	12	perception	perception	NOUN
eblip-9927	43	13	comparison	comparison	NOUN
eblip-9927	43	14	method	method	NOUN
eblip-9927	43	15	.	.	PUNCT
eblip-9927	44	1	much	much	ADJ
eblip-9927	44	2	of	of	ADP
eblip-9927	44	3	the	the	DET
eblip-9927	44	4	value	value	NOUN
eblip-9927	44	5	of	of	ADP
eblip-9927	44	6	this	this	DET
eblip-9927	44	7	study	study	NOUN
eblip-9927	44	8	lies	lie	VERB
eblip-9927	44	9	in	in	ADP
eblip-9927	44	10	its	its	PRON
eblip-9927	44	11	unique	unique	ADJ
eblip-9927	44	12	approach	approach	NOUN
eblip-9927	44	13	.	.	PUNCT
eblip-9927	45	1	while	while	SCONJ
eblip-9927	45	2	other	other	ADJ
eblip-9927	45	3	studies	study	NOUN
eblip-9927	45	4	have	have	AUX
eblip-9927	45	5	compared	compare	VERB
eblip-9927	45	6	user	user	NOUN
eblip-9927	45	7	and	and	CCONJ
eblip-9927	45	8	provider	provider	NOUN
eblip-9927	45	9	feedback	feedback	NOUN
eblip-9927	45	10	for	for	ADP
eblip-9927	45	11	reference	reference	NOUN
eblip-9927	45	12	transactions	transaction	NOUN
eblip-9927	45	13	,	,	PUNCT
eblip-9927	45	14	most	most	ADJ
eblip-9927	45	15	of	of	ADP
eblip-9927	45	16	them	they	PRON
eblip-9927	45	17	have	have	AUX
eblip-9927	45	18	looked	look	VERB
eblip-9927	45	19	at	at	ADP
eblip-9927	45	20	face	face	NOUN
eblip-9927	45	21	-	-	PUNCT
eblip-9927	45	22	to	to	ADP
eblip-9927	45	23	-	-	PUNCT
eblip-9927	45	24	face	face	NOUN
eblip-9927	45	25	reference	reference	NOUN
eblip-9927	45	26	,	,	PUNCT
eblip-9927	45	27	not	not	PART
eblip-9927	45	28	instant	instant	ADJ
eblip-9927	45	29	messaging	messaging	NOUN
eblip-9927	45	30	,	,	PUNCT
eblip-9927	45	31	and	and	CCONJ
eblip-9927	45	32	have	have	AUX
eblip-9927	45	33	not	not	PART
eblip-9927	45	34	matched	match	VERB
eblip-9927	45	35	user	user	NOUN
eblip-9927	45	36	and	and	CCONJ
eblip-9927	45	37	provider	provider	NOUN
eblip-9927	45	38	responses	response	NOUN
eblip-9927	45	39	for	for	ADP
eblip-9927	45	40	a	a	DET
eblip-9927	45	41	given	give	VERB
eblip-9927	45	42	transaction	transaction	NOUN
eblip-9927	45	43	.	.	PUNCT
eblip-9927	46	1	also	also	ADV
eblip-9927	46	2	novel	novel	ADJ
eblip-9927	46	3	was	be	AUX
eblip-9927	46	4	the	the	DET
eblip-9927	46	5	assessment	assessment	NOUN
eblip-9927	46	6	of	of	ADP
eblip-9927	46	7	provider	provider	NOUN
eblip-9927	46	8	satisfaction	satisfaction	NOUN
eblip-9927	46	9	on	on	ADP
eblip-9927	46	10	two	two	NUM
eblip-9927	46	11	levels	level	NOUN
eblip-9927	46	12	:	:	PUNCT
eblip-9927	46	13	satisfaction	satisfaction	NOUN
eblip-9927	46	14	with	with	ADP
eblip-9927	46	15	their	their	PRON
eblip-9927	46	16	own	own	ADJ
eblip-9927	46	17	performance	performance	NOUN
eblip-9927	46	18	as	as	ADV
eblip-9927	46	19	well	well	ADV
eblip-9927	46	20	as	as	ADP
eblip-9927	46	21	their	their	PRON
eblip-9927	46	22	guesses	guess	NOUN
eblip-9927	46	23	about	about	ADP
eblip-9927	46	24	user	user	NOUN
eblip-9927	46	25	satisfaction	satisfaction	NOUN
eblip-9927	46	26	.	.	PUNCT
eblip-9927	47	1	the	the	DET
eblip-9927	47	2	study	study	NOUN
eblip-9927	47	3	also	also	ADV
eblip-9927	47	4	has	have	VERB
eblip-9927	47	5	limitations	limitation	NOUN
eblip-9927	47	6	that	that	PRON
eblip-9927	47	7	must	must	AUX
eblip-9927	47	8	be	be	AUX
eblip-9927	47	9	addressed	address	VERB
eblip-9927	47	10	.	.	PUNCT
eblip-9927	48	1	first	first	ADV
eblip-9927	48	2	is	be	AUX
eblip-9927	48	3	the	the	DET
eblip-9927	48	4	size	size	NOUN
eblip-9927	48	5	of	of	ADP
eblip-9927	48	6	the	the	DET
eblip-9927	48	7	sample	sample	NOUN
eblip-9927	48	8	;	;	PUNCT
eblip-9927	48	9	the	the	DET
eblip-9927	48	10	authors	author	NOUN
eblip-9927	48	11	only	only	ADV
eblip-9927	48	12	examined	examine	VERB
eblip-9927	48	13	26	26	NUM
eblip-9927	48	14	pairs	pair	NOUN
eblip-9927	48	15	of	of	ADP
eblip-9927	48	16	subjects	subject	NOUN
eblip-9927	48	17	.	.	PUNCT
eblip-9927	49	1	this	this	PRON
eblip-9927	49	2	was	be	AUX
eblip-9927	49	3	large	large	ADJ
eblip-9927	49	4	enough	enough	ADV
eblip-9927	49	5	to	to	PART
eblip-9927	49	6	test	test	VERB
eblip-9927	49	7	for	for	ADP
eblip-9927	49	8	statistical	statistical	ADJ
eblip-9927	49	9	significance	significance	NOUN
eblip-9927	49	10	between	between	ADP
eblip-9927	49	11	subjects	subject	NOUN
eblip-9927	49	12	,	,	PUNCT
eblip-9927	49	13	but	but	CCONJ
eblip-9927	49	14	likely	likely	ADV
eblip-9927	49	15	too	too	ADV
eblip-9927	49	16	small	small	ADJ
eblip-9927	49	17	to	to	PART
eblip-9927	49	18	provide	provide	VERB
eblip-9927	49	19	reliable	reliable	ADJ
eblip-9927	49	20	results	result	NOUN
eblip-9927	49	21	in	in	ADP
eblip-9927	49	22	other	other	ADJ
eblip-9927	49	23	respects	respect	NOUN
eblip-9927	49	24	.	.	PUNCT
eblip-9927	50	1	for	for	ADP
eblip-9927	50	2	instance	instance	NOUN
eblip-9927	50	3	,	,	PUNCT
eblip-9927	50	4	are	be	AUX
eblip-9927	50	5	all	all	PRON
eblip-9927	50	6	users	user	NOUN
eblip-9927	50	7	of	of	ADP
eblip-9927	50	8	instant	instant	ADJ
eblip-9927	50	9	messaging	messaging	NOUN
eblip-9927	50	10	cavalier	cavalier	NOUN
eblip-9927	50	11	about	about	ADP
eblip-9927	50	12	spelling	spelling	NOUN
eblip-9927	50	13	,	,	PUNCT
eblip-9927	50	14	or	or	CCONJ
eblip-9927	50	15	just	just	ADV
eblip-9927	50	16	the	the	DET
eblip-9927	50	17	small	small	ADJ
eblip-9927	50	18	number	number	NOUN
eblip-9927	50	19	of	of	ADP
eblip-9927	50	20	users	user	NOUN
eblip-9927	50	21	in	in	ADP
eblip-9927	50	22	this	this	DET
eblip-9927	50	23	sample	sample	NOUN
eblip-9927	50	24	?	?	PUNCT
eblip-9927	51	1	additional	additional	ADJ
eblip-9927	51	2	studies	study	NOUN
eblip-9927	51	3	are	be	AUX
eblip-9927	51	4	needed	need	VERB
eblip-9927	51	5	to	to	PART
eblip-9927	51	6	validate	validate	VERB
eblip-9927	51	7	their	their	PRON
eblip-9927	51	8	results	result	NOUN
eblip-9927	51	9	.	.	PUNCT
eblip-9927	52	1	another	another	DET
eblip-9927	52	2	limitation	limitation	NOUN
eblip-9927	52	3	comes	come	VERB
eblip-9927	52	4	from	from	ADP
eblip-9927	52	5	the	the	DET
eblip-9927	52	6	authors	author	NOUN
eblip-9927	52	7	’	’	PART
eblip-9927	52	8	hand	hand	NOUN
eblip-9927	52	9	-	-	PUNCT
eblip-9927	52	10	picking	pick	VERB
eblip-9927	52	11	their	their	PRON
eblip-9927	52	12	subjects	subject	NOUN
eblip-9927	52	13	.	.	PUNCT
eblip-9927	53	1	the	the	DET
eblip-9927	53	2	providers	provider	NOUN
eblip-9927	53	3	were	be	AUX
eblip-9927	53	4	mls	mls	NOUN
eblip-9927	53	5	students	student	NOUN
eblip-9927	53	6	in	in	ADP
eblip-9927	53	7	a	a	DET
eblip-9927	53	8	reference	reference	NOUN
eblip-9927	53	9	services	service	NOUN
eblip-9927	53	10	course	course	NOUN
eblip-9927	53	11	.	.	PUNCT
eblip-9927	54	1	could	could	AUX
eblip-9927	54	2	this	this	DET
eblip-9927	54	3	particular	particular	ADJ
eblip-9927	54	4	class	class	NOUN
eblip-9927	54	5	of	of	ADP
eblip-9927	54	6	students	student	NOUN
eblip-9927	54	7	generally	generally	ADV
eblip-9927	54	8	lack	lack	VERB
eblip-9927	54	9	self	self	NOUN
eblip-9927	54	10	-	-	PUNCT
eblip-9927	54	11	confidence	confidence	NOUN
eblip-9927	54	12	?	?	PUNCT
eblip-9927	55	1	with	with	ADP
eblip-9927	55	2	regard	regard	NOUN
eblip-9927	55	3	to	to	ADP
eblip-9927	55	4	the	the	DET
eblip-9927	55	5	users	user	NOUN
eblip-9927	55	6	,	,	PUNCT
eblip-9927	55	7	is	be	AUX
eblip-9927	55	8	it	it	PRON
eblip-9927	55	9	possible	possible	ADJ
eblip-9927	55	10	that	that	SCONJ
eblip-9927	55	11	some	some	DET
eblip-9927	55	12	personality	personality	NOUN
eblip-9927	55	13	characteristic	characteristic	ADJ
eblip-9927	55	14	of	of	ADP
eblip-9927	55	15	journalism	journalism	NOUN
eblip-9927	55	16	students	student	NOUN
eblip-9927	55	17	in	in	ADP
eblip-9927	55	18	general	general	ADJ
eblip-9927	55	19	skewed	skew	VERB
eblip-9927	55	20	the	the	DET
eblip-9927	55	21	results	result	NOUN
eblip-9927	55	22	?	?	PUNCT
eblip-9927	56	1	it	it	PRON
eblip-9927	56	2	would	would	AUX
eblip-9927	56	3	be	be	AUX
eblip-9927	56	4	interesting	interesting	ADJ
eblip-9927	56	5	to	to	PART
eblip-9927	56	6	see	see	VERB
eblip-9927	56	7	the	the	DET
eblip-9927	56	8	results	result	NOUN
eblip-9927	56	9	from	from	ADP
eblip-9927	56	10	randomly	randomly	ADV
eblip-9927	56	11	selected	select	VERB
eblip-9927	56	12	samples	sample	NOUN
eblip-9927	56	13	in	in	ADP
eblip-9927	56	14	future	future	ADJ
eblip-9927	56	15	studies	study	NOUN
eblip-9927	56	16	of	of	ADP
eblip-9927	56	17	this	this	DET
eblip-9927	56	18	sort	sort	NOUN
eblip-9927	56	19	.	.	PUNCT
eblip-9927	57	1	the	the	DET
eblip-9927	57	2	authors	author	NOUN
eblip-9927	57	3	introduced	introduce	VERB
eblip-9927	57	4	another	another	DET
eblip-9927	57	5	limitation	limitation	NOUN
eblip-9927	57	6	by	by	ADP
eblip-9927	57	7	virtue	virtue	NOUN
eblip-9927	57	8	of	of	ADP
eblip-9927	57	9	using	use	VERB
eblip-9927	57	10	inexperienced	inexperienced	ADJ
eblip-9927	57	11	providers	provider	NOUN
eblip-9927	57	12	.	.	PUNCT
eblip-9927	58	1	they	they	PRON
eblip-9927	58	2	note	note	VERB
eblip-9927	58	3	that	that	SCONJ
eblip-9927	58	4	provider	provider	NOUN
eblip-9927	58	5	pessimism	pessimism	NOUN
eblip-9927	58	6	has	have	AUX
eblip-9927	58	7	been	be	AUX
eblip-9927	58	8	observed	observe	VERB
eblip-9927	58	9	for	for	ADP
eblip-9927	58	10	both	both	CCONJ
eblip-9927	58	11	new	new	ADJ
eblip-9927	58	12	and	and	CCONJ
eblip-9927	58	13	expert	expert	ADJ
eblip-9927	58	14	reference	reference	NOUN
eblip-9927	58	15	providers	provider	NOUN
eblip-9927	58	16	,	,	PUNCT
eblip-9927	58	17	but	but	CCONJ
eblip-9927	58	18	it	it	PRON
eblip-9927	58	19	is	be	AUX
eblip-9927	58	20	not	not	PART
eblip-9927	58	21	clear	clear	ADJ
eblip-9927	58	22	whether	whether	SCONJ
eblip-9927	58	23	inexperienced	inexperienced	ADJ
eblip-9927	58	24	reference	reference	NOUN
eblip-9927	58	25	providers	provider	NOUN
eblip-9927	58	26	exhibit	exhibit	VERB
eblip-9927	58	27	more	more	ADJ
eblip-9927	58	28	(	(	PUNCT
eblip-9927	58	29	or	or	CCONJ
eblip-9927	58	30	less	less	ADJ
eblip-9927	58	31	)	)	PUNCT
eblip-9927	58	32	provider	provider	NOUN
eblip-9927	58	33	pessimism	pessimism	NOUN
eblip-9927	58	34	than	than	ADP
eblip-9927	58	35	their	their	PRON
eblip-9927	58	36	expert	expert	NOUN
eblip-9927	58	37	colleagues	colleague	NOUN
eblip-9927	58	38	.	.	PUNCT
eblip-9927	59	1	additional	additional	ADJ
eblip-9927	59	2	research	research	NOUN
eblip-9927	59	3	to	to	PART
eblip-9927	59	4	compare	compare	VERB
eblip-9927	59	5	new	new	ADJ
eblip-9927	59	6	and	and	CCONJ
eblip-9927	59	7	expert	expert	ADJ
eblip-9927	59	8	providers	provider	NOUN
eblip-9927	59	9	is	be	AUX
eblip-9927	59	10	needed	need	VERB
eblip-9927	59	11	.	.	PUNCT
eblip-9927	60	1	the	the	DET
eblip-9927	60	2	authors	author	NOUN
eblip-9927	60	3	acknowledge	acknowledge	VERB
eblip-9927	60	4	that	that	SCONJ
eblip-9927	60	5	theirs	theirs	PRON
eblip-9927	60	6	is	be	AUX
eblip-9927	60	7	only	only	ADV
eblip-9927	60	8	one	one	NUM
eblip-9927	60	9	,	,	PUNCT
eblip-9927	60	10	small	small	ADJ
eblip-9927	60	11	-	-	PUNCT
eblip-9927	60	12	scale	scale	NOUN
eblip-9927	60	13	study	study	NOUN
eblip-9927	60	14	and	and	CCONJ
eblip-9927	60	15	welcome	welcome	VERB
eblip-9927	60	16	others	other	NOUN
eblip-9927	60	17	to	to	PART
eblip-9927	60	18	use	use	VERB
eblip-9927	60	19	the	the	DET
eblip-9927	60	20	pair	pair	NOUN
eblip-9927	60	21	perception	perception	NOUN
eblip-9927	60	22	comparison	comparison	NOUN
eblip-9927	60	23	method	method	NOUN
eblip-9927	60	24	on	on	ADP
eblip-9927	60	25	different	different	ADJ
eblip-9927	60	26	populations	population	NOUN
eblip-9927	60	27	for	for	ADP
eblip-9927	60	28	further	further	ADJ
eblip-9927	60	29	research	research	NOUN
eblip-9927	60	30	.	.	PUNCT
eblip-9927	61	1	as	as	ADP
eblip-9927	61	2	a	a	DET
eblip-9927	61	3	whole	whole	NOUN
eblip-9927	61	4	,	,	PUNCT
eblip-9927	61	5	this	this	DET
eblip-9927	61	6	study	study	NOUN
eblip-9927	61	7	is	be	AUX
eblip-9927	61	8	a	a	DET
eblip-9927	61	9	valuable	valuable	ADJ
eblip-9927	61	10	contribution	contribution	NOUN
eblip-9927	61	11	to	to	ADP
eblip-9927	61	12	the	the	DET
eblip-9927	61	13	existing	exist	VERB
eblip-9927	61	14	literature	literature	NOUN
eblip-9927	61	15	on	on	ADP
eblip-9927	61	16	virtual	virtual	ADJ
eblip-9927	61	17	reference	reference	NOUN
eblip-9927	61	18	service	service	NOUN
eblip-9927	61	19	.	.	PUNCT
eblip-9927	62	1	the	the	DET
eblip-9927	62	2	results	result	NOUN
eblip-9927	62	3	will	will	AUX
eblip-9927	62	4	hearten	hearten	VERB
eblip-9927	62	5	any	any	DET
eblip-9927	62	6	librarian	librarian	NOUN
eblip-9927	62	7	who	who	PRON
eblip-9927	62	8	has	have	AUX
eblip-9927	62	9	experienced	experience	VERB
eblip-9927	62	10	self	self	NOUN
eblip-9927	62	11	-	-	PUNCT
eblip-9927	62	12	doubt	doubt	NOUN
eblip-9927	62	13	during	during	ADP
eblip-9927	62	14	an	an	DET
eblip-9927	62	15	instant	instant	ADJ
eblip-9927	62	16	messaging	messaging	NOUN
eblip-9927	62	17	reference	reference	NOUN
eblip-9927	62	18	transaction	transaction	NOUN
eblip-9927	62	19	.	.	PUNCT