id	domain	url
eblip-25311	creativecommons.org	http://creativecommons.org/licenses/by-nc-sa/4.0/)
eblip-25311	crln.acrl.org	http://crln.acrl.org
eblip-25311	www.ala.org	http://www.ala.org/acrl/conferences/confsandpreconfs/national/acrl2011papers
eblip-25311	dx.doi.org	http://dx.doi.org/10.1353/pla.2014.0021
eblip-25311	crln.acrl.org	http://crln.acrl.org
eblip-25311	dx.doi.org	http://dx.doi.org/10.1016/j.lisr.2010.12.002
eblip-25311	www.ala.org	http://www.ala.org/pla/publications/publiclibraries
eblip-25311	crln.acrl.org	http://crln.acrl.org
eblip-25311	dx.doi.org	http://dx.doi.org/10.1108/rsr-12-2012-0086
eblip-25311	dx.doi.org	http://dx.doi.org/10.1016/s0099-1333(99)80170-0
eblip-25311	dx.doi.org	http://dx.doi.org/10.1108/00907321011020707
eblip-25311	hbr.org	https://hbr.org
eblip-25311	dx.doi.org	http://dx.doi.org/10.1080/01616846.2010.502028
eblip-25311	multichannelmerchant.com	http://multichannelmerchant.com/ecommerce/nine-merchants-earn-top-marks-in-online-customer-service-study-02022012
eblip-25311	library.uncg.edu	http://library.uncg.edu/info/mission_statement.aspx
eblip-25311	uncg.libguides.com	http://uncg.libguides.com/customerservice
eblip-25311	uncg.libguides.com	http://uncg.libguides.com/libassessment