id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fueconorg-4711	Grljević, Olivera; Bošnjak, Zita; Bošnjak, Saša	CONTEMPORARY DATA ANALYSIS TECHNIQUES FOR ONLINE REPUTATION MANAGEMENT IN HOSPITALITY AND TOURISM	2019	15	.pdf	application/pdf	7205	387	43	Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. Uncovered knowledge from online reviews provides a chance to take advantage of the strong points, and correct the shortcomings through timely corrective measures and actions.	cache/fueconorg-4711.pdf	txt/fueconorg-4711.txt