id	sid	tid	token	lemma	pos
fueconorg-12932	1	1	12932	12932	NUM
fueconorg-12932	1	2	facta	facta	NOUN
fueconorg-12932	1	3	universitatis	universitatis	PROPN
fueconorg-12932	1	4	series	series	NOUN
fueconorg-12932	1	5	:	:	PUNCT
fueconorg-12932	1	6	economics	economic	NOUN
fueconorg-12932	1	7	and	and	CCONJ
fueconorg-12932	1	8	organization	organization	NOUN
fueconorg-12932	1	9	vol	vol	NOUN
fueconorg-12932	1	10	.	.	PROPN
fueconorg-12932	1	11	21	21	NUM
fueconorg-12932	1	12	,	,	PUNCT
fueconorg-12932	1	13	no	no	DET
fueconorg-12932	1	14	3	3	NUM
fueconorg-12932	1	15	,	,	PUNCT
fueconorg-12932	1	16	2024	2024	NUM
fueconorg-12932	1	17	,	,	PUNCT
fueconorg-12932	1	18	pp	pp	ADV
fueconorg-12932	1	19	.	.	PUNCT
fueconorg-12932	2	1	147	147	NUM
fueconorg-12932	2	2	162	162	NUM
fueconorg-12932	2	3	https://doi.org/10.22190/fueo240822011	https://doi.org/10.22190/fueo240822011	NOUN
fueconorg-12932	2	4	m	m	VERB
fueconorg-12932	2	5	©	©	NOUN
fueconorg-12932	2	6	2024	2024	NUM
fueconorg-12932	2	7	by	by	ADP
fueconorg-12932	2	8	university	university	PROPN
fueconorg-12932	2	9	of	of	ADP
fueconorg-12932	2	10	niš	niš	PROPN
fueconorg-12932	2	11	,	,	PUNCT
fueconorg-12932	2	12	serbia	serbia	PROPN
fueconorg-12932	2	13	|	|	ADV
fueconorg-12932	2	14	creative	creative	ADJ
fueconorg-12932	2	15	commons	common	NOUN
fueconorg-12932	2	16	licence	licence	NOUN
fueconorg-12932	2	17	:	:	PUNCT
fueconorg-12932	2	18	cc	cc	VERB
fueconorg-12932	2	19	by	by	ADP
fueconorg-12932	2	20	-	-	PUNCT
fueconorg-12932	2	21	nc	nc	VERB
fueconorg-12932	2	22	-	-	PUNCT
fueconorg-12932	2	23	nd	nd	ADV
fueconorg-12932	2	24	original	original	ADJ
fueconorg-12932	2	25	scientific	scientific	ADJ
fueconorg-12932	2	26	paper	paper	NOUN
fueconorg-12932	2	27	the	the	DET
fueconorg-12932	2	28	effect	effect	NOUN
fueconorg-12932	2	29	of	of	ADP
fueconorg-12932	2	30	customer	customer	NOUN
fueconorg-12932	2	31	relationship	relationship	NOUN
fueconorg-12932	2	32	management	management	NOUN
fueconorg-12932	2	33	dimensions	dimension	NOUN
fueconorg-12932	2	34	on	on	ADP
fueconorg-12932	2	35	hotel	hotel	NOUN
fueconorg-12932	2	36	reputation	reputation	NOUN
fueconorg-12932	2	37	:	:	PUNCT
fueconorg-12932	2	38	an	an	DET
fueconorg-12932	2	39	empirical	empirical	ADJ
fueconorg-12932	2	40	study1	study1	NOUN
fueconorg-12932	2	41	udc	udc	NOUN
fueconorg-12932	2	42	658.818:005]:640.412	658.818:005]:640.412	PROPN
fueconorg-12932	2	43	meriem	meriem	NOUN
fueconorg-12932	2	44	mechta1	mechta1	PROPN
fueconorg-12932	2	45	,	,	PUNCT
fueconorg-12932	2	46	manel	manel	PROPN
fueconorg-12932	2	47	kebab2	kebab2	PROPN
fueconorg-12932	2	48	,	,	PUNCT
fueconorg-12932	2	49	hafidha	hafidha	NOUN
fueconorg-12932	2	50	bouabdellah3	bouabdellah3	NOUN
fueconorg-12932	2	51	,	,	PUNCT
fueconorg-12932	2	52	kamel	kamel	PROPN
fueconorg-12932	2	53	mouloudj1	mouloudj1	PROPN
fueconorg-12932	3	1	1university	1university	NUM
fueconorg-12932	3	2	yahia	yahia	PROPN
fueconorg-12932	3	3	fares	fare	NOUN
fueconorg-12932	3	4	of	of	ADP
fueconorg-12932	3	5	medea	medea	NOUN
fueconorg-12932	3	6	,	,	PUNCT
fueconorg-12932	3	7	faculty	faculty	NOUN
fueconorg-12932	3	8	of	of	ADP
fueconorg-12932	3	9	economic	economic	ADJ
fueconorg-12932	3	10	,	,	PUNCT
fueconorg-12932	3	11	medea	medea	PROPN
fueconorg-12932	3	12	,	,	PUNCT
fueconorg-12932	3	13	algeria	algeria	PROPN
fueconorg-12932	3	14	2university	2university	PROPN
fueconorg-12932	3	15	of	of	ADP
fueconorg-12932	3	16	setif	setif	NOUN
fueconorg-12932	3	17	1	1	NUM
fueconorg-12932	3	18	,	,	PUNCT
fueconorg-12932	3	19	faculty	faculty	NOUN
fueconorg-12932	3	20	of	of	ADP
fueconorg-12932	3	21	economic	economic	ADJ
fueconorg-12932	3	22	,	,	PUNCT
fueconorg-12932	3	23	setif	setif	PROPN
fueconorg-12932	3	24	,	,	PUNCT
fueconorg-12932	3	25	algeria	algeria	PROPN
fueconorg-12932	3	26	3university	3university	PROPN
fueconorg-12932	3	27	of	of	ADP
fueconorg-12932	3	28	mascara	mascara	NOUN
fueconorg-12932	3	29	,	,	PUNCT
fueconorg-12932	3	30	faculty	faculty	NOUN
fueconorg-12932	3	31	of	of	ADP
fueconorg-12932	3	32	economic	economic	ADJ
fueconorg-12932	3	33	,	,	PUNCT
fueconorg-12932	3	34	mascara	mascara	PROPN
fueconorg-12932	3	35	,	,	PUNCT
fueconorg-12932	3	36	algeria	algeria	PROPN
fueconorg-12932	3	37	orcid	orcid	PROPN
fueconorg-12932	3	38	ids	id	NOUN
fueconorg-12932	3	39	:	:	PUNCT
fueconorg-12932	3	40	meriem	meriem	NOUN
fueconorg-12932	3	41	mechta	mechta	VERB
fueconorg-12932	3	42	https://orcid.org/0009-0006-1725-8050	https://orcid.org/0009-0006-1725-8050	PROPN
fueconorg-12932	3	43	manel	manel	PROPN
fueconorg-12932	3	44	kebab	kebab	PROPN
fueconorg-12932	3	45	https://orcid.org/0009-0007-1409-8386	https://orcid.org/0009-0007-1409-8386	VERB
fueconorg-12932	3	46	hafidha	hafidha	PROPN
fueconorg-12932	3	47	bouabdellah	bouabdellah	PROPN
fueconorg-12932	3	48	n	n	PROPN
fueconorg-12932	3	49	/	/	SYM
fueconorg-12932	3	50	a	a	DET
fueconorg-12932	3	51	kamel	kamel	PROPN
fueconorg-12932	3	52	mouloudj	mouloudj	PROPN
fueconorg-12932	3	53	https://orcid.org/0000-0001-7617-8313	https://orcid.org/0000-0001-7617-8313	PROPN
fueconorg-12932	3	54	abstract	abstract	NOUN
fueconorg-12932	3	55	.	.	PUNCT
fueconorg-12932	4	1	the	the	DET
fueconorg-12932	4	2	reputation	reputation	NOUN
fueconorg-12932	4	3	of	of	ADP
fueconorg-12932	4	4	a	a	DET
fueconorg-12932	4	5	hotel	hotel	NOUN
fueconorg-12932	4	6	is	be	AUX
fueconorg-12932	4	7	of	of	ADP
fueconorg-12932	4	8	paramount	paramount	ADJ
fueconorg-12932	4	9	importance	importance	NOUN
fueconorg-12932	4	10	;	;	PUNCT
fueconorg-12932	4	11	however	however	ADV
fueconorg-12932	4	12	,	,	PUNCT
fueconorg-12932	4	13	its	its	PRON
fueconorg-12932	4	14	establishment	establishment	NOUN
fueconorg-12932	4	15	can	can	AUX
fueconorg-12932	4	16	be	be	AUX
fueconorg-12932	4	17	a	a	DET
fueconorg-12932	4	18	complex	complex	ADJ
fueconorg-12932	4	19	and	and	CCONJ
fueconorg-12932	4	20	demanding	demanding	ADJ
fueconorg-12932	4	21	endeavor	endeavor	NOUN
fueconorg-12932	4	22	.	.	PUNCT
fueconorg-12932	5	1	accordingly	accordingly	ADV
fueconorg-12932	5	2	,	,	PUNCT
fueconorg-12932	5	3	this	this	DET
fueconorg-12932	5	4	study	study	NOUN
fueconorg-12932	5	5	was	be	AUX
fueconorg-12932	5	6	conducted	conduct	VERB
fueconorg-12932	5	7	to	to	PART
fueconorg-12932	5	8	investigate	investigate	VERB
fueconorg-12932	5	9	the	the	DET
fueconorg-12932	5	10	impact	impact	NOUN
fueconorg-12932	5	11	of	of	ADP
fueconorg-12932	5	12	various	various	ADJ
fueconorg-12932	5	13	dimensions	dimension	NOUN
fueconorg-12932	5	14	of	of	ADP
fueconorg-12932	5	15	customer	customer	NOUN
fueconorg-12932	5	16	relationship	relationship	NOUN
fueconorg-12932	5	17	management	management	NOUN
fueconorg-12932	5	18	(	(	PUNCT
fueconorg-12932	5	19	crm	crm	NOUN
fueconorg-12932	5	20	)	)	PUNCT
fueconorg-12932	5	21	on	on	ADP
fueconorg-12932	5	22	the	the	DET
fueconorg-12932	5	23	reputation	reputation	NOUN
fueconorg-12932	5	24	within	within	ADP
fueconorg-12932	5	25	the	the	DET
fueconorg-12932	5	26	hotel	hotel	NOUN
fueconorg-12932	5	27	sector	sector	NOUN
fueconorg-12932	5	28	.	.	PUNCT
fueconorg-12932	6	1	data	datum	NOUN
fueconorg-12932	6	2	were	be	AUX
fueconorg-12932	6	3	gathered	gather	VERB
fueconorg-12932	6	4	from	from	ADP
fueconorg-12932	6	5	136	136	NUM
fueconorg-12932	6	6	participants	participant	NOUN
fueconorg-12932	6	7	through	through	ADP
fueconorg-12932	6	8	a	a	DET
fueconorg-12932	6	9	23	23	NUM
fueconorg-12932	6	10	-	-	PUNCT
fueconorg-12932	6	11	item	item	NOUN
fueconorg-12932	6	12	questionnaire	questionnaire	NOUN
fueconorg-12932	6	13	utilizing	utilize	VERB
fueconorg-12932	6	14	a	a	DET
fueconorg-12932	6	15	convenience	convenience	NOUN
fueconorg-12932	6	16	sampling	sample	VERB
fueconorg-12932	6	17	approach	approach	NOUN
fueconorg-12932	6	18	.	.	PUNCT
fueconorg-12932	7	1	multiple	multiple	ADJ
fueconorg-12932	7	2	linear	linear	ADJ
fueconorg-12932	7	3	regression	regression	NOUN
fueconorg-12932	7	4	analyses	analysis	NOUN
fueconorg-12932	7	5	were	be	AUX
fueconorg-12932	7	6	employed	employ	VERB
fueconorg-12932	7	7	to	to	PART
fueconorg-12932	7	8	evaluate	evaluate	VERB
fueconorg-12932	7	9	the	the	DET
fueconorg-12932	7	10	hypotheses	hypothesis	NOUN
fueconorg-12932	7	11	.	.	PUNCT
fueconorg-12932	8	1	the	the	DET
fueconorg-12932	8	2	results	result	NOUN
fueconorg-12932	8	3	reveal	reveal	VERB
fueconorg-12932	8	4	that	that	SCONJ
fueconorg-12932	8	5	critical	critical	ADJ
fueconorg-12932	8	6	dimensions	dimension	NOUN
fueconorg-12932	8	7	such	such	ADJ
fueconorg-12932	8	8	as	as	ADP
fueconorg-12932	8	9	key	key	ADJ
fueconorg-12932	8	10	customer	customer	NOUN
fueconorg-12932	8	11	focus	focus	NOUN
fueconorg-12932	8	12	,	,	PUNCT
fueconorg-12932	8	13	knowledge	knowledge	NOUN
fueconorg-12932	8	14	management	management	NOUN
fueconorg-12932	8	15	,	,	PUNCT
fueconorg-12932	8	16	and	and	CCONJ
fueconorg-12932	8	17	technologybased	technologybase	VERB
fueconorg-12932	8	18	crm	crm	PROPN
fueconorg-12932	8	19	exert	exert	VERB
fueconorg-12932	8	20	a	a	DET
fueconorg-12932	8	21	positive	positive	ADJ
fueconorg-12932	8	22	and	and	CCONJ
fueconorg-12932	8	23	significant	significant	ADJ
fueconorg-12932	8	24	influence	influence	NOUN
fueconorg-12932	8	25	on	on	ADP
fueconorg-12932	8	26	hotel	hotel	NOUN
fueconorg-12932	8	27	reputation	reputation	NOUN
fueconorg-12932	8	28	.	.	PUNCT
fueconorg-12932	9	1	conversely	conversely	ADV
fueconorg-12932	9	2	,	,	PUNCT
fueconorg-12932	9	3	crm	crm	PROPN
fueconorg-12932	9	4	organization	organization	NOUN
fueconorg-12932	9	5	did	do	AUX
fueconorg-12932	9	6	not	not	PART
fueconorg-12932	9	7	demonstrate	demonstrate	VERB
fueconorg-12932	9	8	a	a	DET
fueconorg-12932	9	9	significant	significant	ADJ
fueconorg-12932	9	10	effect	effect	NOUN
fueconorg-12932	9	11	on	on	ADP
fueconorg-12932	9	12	hotel	hotel	NOUN
fueconorg-12932	9	13	reputation	reputation	NOUN
fueconorg-12932	9	14	,	,	PUNCT
fueconorg-12932	9	15	confirming	confirm	VERB
fueconorg-12932	9	16	that	that	SCONJ
fueconorg-12932	9	17	the	the	DET
fueconorg-12932	9	18	effectiveness	effectiveness	NOUN
fueconorg-12932	9	19	of	of	ADP
fueconorg-12932	9	20	crm	crm	PROPN
fueconorg-12932	9	21	lies	lie	VERB
fueconorg-12932	9	22	in	in	ADP
fueconorg-12932	9	23	its	its	PRON
fueconorg-12932	9	24	practical	practical	ADJ
fueconorg-12932	9	25	implementation	implementation	NOUN
fueconorg-12932	9	26	and	and	CCONJ
fueconorg-12932	9	27	not	not	PART
fueconorg-12932	9	28	just	just	ADV
fueconorg-12932	9	29	its	its	PRON
fueconorg-12932	9	30	organizational	organizational	ADJ
fueconorg-12932	9	31	framework	framework	NOUN
fueconorg-12932	9	32	.	.	PUNCT
fueconorg-12932	10	1	this	this	DET
fueconorg-12932	10	2	study	study	NOUN
fueconorg-12932	10	3	serves	serve	VERB
fueconorg-12932	10	4	to	to	PART
fueconorg-12932	10	5	enhance	enhance	VERB
fueconorg-12932	10	6	hotel	hotel	NOUN
fueconorg-12932	10	7	managers	manager	NOUN
fueconorg-12932	10	8	'	'	PART
fueconorg-12932	10	9	understanding	understanding	NOUN
fueconorg-12932	10	10	of	of	ADP
fueconorg-12932	10	11	the	the	DET
fueconorg-12932	10	12	vital	vital	ADJ
fueconorg-12932	10	13	role	role	NOUN
fueconorg-12932	10	14	that	that	PRON
fueconorg-12932	10	15	crm	crm	NOUN
fueconorg-12932	10	16	strategies	strategy	NOUN
fueconorg-12932	10	17	play	play	VERB
fueconorg-12932	10	18	in	in	ADP
fueconorg-12932	10	19	enhancing	enhance	VERB
fueconorg-12932	10	20	their	their	PRON
fueconorg-12932	10	21	establishments	establishment	NOUN
fueconorg-12932	10	22	'	'	PART
fueconorg-12932	10	23	reputations	reputation	NOUN
fueconorg-12932	10	24	.	.	PUNCT
fueconorg-12932	11	1	key	key	ADJ
fueconorg-12932	11	2	words	word	NOUN
fueconorg-12932	11	3	:	:	PUNCT
fueconorg-12932	11	4	hospitality	hospitality	NOUN
fueconorg-12932	11	5	industry	industry	NOUN
fueconorg-12932	11	6	,	,	PUNCT
fueconorg-12932	11	7	knowledge	knowledge	NOUN
fueconorg-12932	11	8	management	management	NOUN
fueconorg-12932	11	9	,	,	PUNCT
fueconorg-12932	11	10	relationship	relationship	NOUN
fueconorg-12932	11	11	management	management	NOUN
fueconorg-12932	11	12	,	,	PUNCT
fueconorg-12932	11	13	reputation	reputation	NOUN
fueconorg-12932	11	14	jel	jel	PROPN
fueconorg-12932	11	15	classification	classification	NOUN
fueconorg-12932	11	16	:	:	PUNCT
fueconorg-12932	11	17	d83	d83	PROPN
fueconorg-12932	11	18	;	;	PUNCT
fueconorg-12932	11	19	m15	m15	NUM
fueconorg-12932	11	20	;	;	PUNCT
fueconorg-12932	11	21	m31	m31	NOUN
fueconorg-12932	11	22	received	receive	VERB
fueconorg-12932	11	23	august	august	PROPN
fueconorg-12932	11	24	22	22	NUM
fueconorg-12932	11	25	,	,	PUNCT
fueconorg-12932	11	26	2024	2024	NUM
fueconorg-12932	11	27	/	/	SYM
fueconorg-12932	11	28	revised	revise	VERB
fueconorg-12932	11	29	october	october	PROPN
fueconorg-12932	11	30	11	11	NUM
fueconorg-12932	11	31	,	,	PUNCT
fueconorg-12932	11	32	2024	2024	NUM
fueconorg-12932	11	33	/	/	SYM
fueconorg-12932	11	34	accepted	accept	VERB
fueconorg-12932	11	35	october	october	PROPN
fueconorg-12932	11	36	17	17	NUM
fueconorg-12932	11	37	,	,	PUNCT
fueconorg-12932	11	38	2024	2024	NUM
fueconorg-12932	11	39	corresponding	correspond	VERB
fueconorg-12932	11	40	author	author	NOUN
fueconorg-12932	11	41	:	:	PUNCT
fueconorg-12932	11	42	kamel	kamel	PROPN
fueconorg-12932	11	43	mouloudj	mouloudj	PROPN
fueconorg-12932	11	44	university	university	PROPN
fueconorg-12932	11	45	yahia	yahia	PROPN
fueconorg-12932	11	46	fares	fare	NOUN
fueconorg-12932	11	47	of	of	ADP
fueconorg-12932	11	48	medea	medea	NOUN
fueconorg-12932	11	49	,	,	PUNCT
fueconorg-12932	11	50	faculty	faculty	NOUN
fueconorg-12932	11	51	of	of	ADP
fueconorg-12932	11	52	economic	economic	ADJ
fueconorg-12932	11	53	,	,	PUNCT
fueconorg-12932	11	54	bd	bd	PROPN
fueconorg-12932	11	55	de	de	PROPN
fueconorg-12932	11	56	l'a.l.n	l'a.l.n	PROPN
fueconorg-12932	11	57	ain	ain	PROPN
fueconorg-12932	11	58	d'heb	d'heb	PROPN
fueconorg-12932	11	59	,	,	PUNCT
fueconorg-12932	11	60	26000	26000	NUM
fueconorg-12932	11	61	.	.	PUNCT
fueconorg-12932	12	1	medea	medea	PROPN
fueconorg-12932	12	2	,	,	PUNCT
fueconorg-12932	12	3	algeria	algeria	PROPN
fueconorg-12932	12	4	|	|	ADV
fueconorg-12932	12	5	e	e	NOUN
fueconorg-12932	12	6	-	-	NOUN
fueconorg-12932	12	7	mail	mail	NOUN
fueconorg-12932	12	8	:	:	PUNCT
fueconorg-12932	12	9	kmouloudj@yahoo.fr	kmouloudj@yahoo.fr	PROPN
fueconorg-12932	12	10	https://orcid.org/0009-0006-1725-8050	https://orcid.org/0009-0006-1725-8050	PROPN
fueconorg-12932	12	11	https://orcid.org/0009-0007-1409-8386	https://orcid.org/0009-0007-1409-8386	VERB
fueconorg-12932	12	12	https://orcid.org/0000-0001-7617-8313	https://orcid.org/0000-0001-7617-8313	PROPN
fueconorg-12932	12	13	mailto:kmouloudj@yahoo.fr	mailto:kmouloudj@yahoo.fr	NOUN
fueconorg-12932	12	14	148	148	NUM
fueconorg-12932	12	15	m.	m.	NOUN
fueconorg-12932	12	16	mechta	mechta	NOUN
fueconorg-12932	12	17	,	,	PUNCT
fueconorg-12932	12	18	m.	m.	PROPN
fueconorg-12932	12	19	kebab	kebab	PROPN
fueconorg-12932	12	20	,	,	PUNCT
fueconorg-12932	12	21	h.	h.	PROPN
fueconorg-12932	12	22	bouabdellah	bouabdellah	PROPN
fueconorg-12932	12	23	,	,	PUNCT
fueconorg-12932	12	24	k.	k.	PROPN
fueconorg-12932	12	25	mouloudj	mouloudj	PROPN
fueconorg-12932	13	1	1	1	NUM
fueconorg-12932	13	2	.	.	PUNCT
fueconorg-12932	13	3	introduction	introduction	NOUN
fueconorg-12932	13	4	within	within	ADP
fueconorg-12932	13	5	the	the	DET
fueconorg-12932	13	6	hospitality	hospitality	NOUN
fueconorg-12932	13	7	sector	sector	NOUN
fueconorg-12932	13	8	,	,	PUNCT
fueconorg-12932	13	9	while	while	SCONJ
fueconorg-12932	13	10	nurturing	nurture	VERB
fueconorg-12932	13	11	strong	strong	ADJ
fueconorg-12932	13	12	customer	customer	NOUN
fueconorg-12932	13	13	relationships	relationship	NOUN
fueconorg-12932	13	14	remains	remain	VERB
fueconorg-12932	13	15	crucial	crucial	ADJ
fueconorg-12932	13	16	,	,	PUNCT
fueconorg-12932	13	17	neglecting	neglect	VERB
fueconorg-12932	13	18	the	the	DET
fueconorg-12932	13	19	development	development	NOUN
fueconorg-12932	13	20	of	of	ADP
fueconorg-12932	13	21	a	a	DET
fueconorg-12932	13	22	robust	robust	ADJ
fueconorg-12932	13	23	hotel	hotel	NOUN
fueconorg-12932	13	24	reputation	reputation	NOUN
fueconorg-12932	13	25	is	be	AUX
fueconorg-12932	13	26	a	a	DET
fueconorg-12932	13	27	critical	critical	ADJ
fueconorg-12932	13	28	issue	issue	NOUN
fueconorg-12932	13	29	that	that	PRON
fueconorg-12932	13	30	can	can	AUX
fueconorg-12932	13	31	not	not	PART
fueconorg-12932	13	32	be	be	AUX
fueconorg-12932	13	33	ignored	ignore	VERB
fueconorg-12932	13	34	.	.	PUNCT
fueconorg-12932	14	1	establishing	establish	VERB
fueconorg-12932	14	2	a	a	DET
fueconorg-12932	14	3	strong	strong	ADJ
fueconorg-12932	14	4	hotel	hotel	NOUN
fueconorg-12932	14	5	reputation	reputation	NOUN
fueconorg-12932	14	6	demands	demand	VERB
fueconorg-12932	14	7	persistent	persistent	ADJ
fueconorg-12932	14	8	and	and	CCONJ
fueconorg-12932	14	9	dedicated	dedicated	ADJ
fueconorg-12932	14	10	effort	effort	NOUN
fueconorg-12932	14	11	,	,	PUNCT
fueconorg-12932	14	12	making	make	VERB
fueconorg-12932	14	13	reputation	reputation	NOUN
fueconorg-12932	14	14	building	build	VERB
fueconorg-12932	14	15	a	a	DET
fueconorg-12932	14	16	lengthy	lengthy	ADJ
fueconorg-12932	14	17	and	and	CCONJ
fueconorg-12932	14	18	challenging	challenging	ADJ
fueconorg-12932	14	19	endeavor	endeavor	NOUN
fueconorg-12932	14	20	.	.	PUNCT
fueconorg-12932	15	1	reputation	reputation	NOUN
fueconorg-12932	15	2	is	be	AUX
fueconorg-12932	15	3	likely	likely	ADJ
fueconorg-12932	15	4	one	one	NUM
fueconorg-12932	15	5	of	of	ADP
fueconorg-12932	15	6	the	the	DET
fueconorg-12932	15	7	largest	large	ADJ
fueconorg-12932	15	8	difficult	difficult	ADJ
fueconorg-12932	15	9	strategic	strategic	ADJ
fueconorg-12932	15	10	tasks	task	NOUN
fueconorg-12932	15	11	that	that	PRON
fueconorg-12932	15	12	managers	manager	NOUN
fueconorg-12932	15	13	face	face	VERB
fueconorg-12932	15	14	today	today	NOUN
fueconorg-12932	15	15	(	(	PUNCT
fueconorg-12932	15	16	brønn	brønn	PROPN
fueconorg-12932	15	17	&	&	CCONJ
fueconorg-12932	15	18	brønn	brønn	PROPN
fueconorg-12932	15	19	,	,	PUNCT
fueconorg-12932	15	20	2017	2017	NUM
fueconorg-12932	15	21	)	)	PUNCT
fueconorg-12932	15	22	.	.	PUNCT
fueconorg-12932	16	1	today	today	NOUN
fueconorg-12932	16	2	,	,	PUNCT
fueconorg-12932	16	3	an	an	DET
fueconorg-12932	16	4	organization	organization	NOUN
fueconorg-12932	16	5	's	's	PART
fueconorg-12932	16	6	reputation	reputation	NOUN
fueconorg-12932	16	7	is	be	AUX
fueconorg-12932	16	8	considered	consider	VERB
fueconorg-12932	16	9	crucial	crucial	ADJ
fueconorg-12932	16	10	for	for	ADP
fueconorg-12932	16	11	enhancing	enhance	VERB
fueconorg-12932	16	12	its	its	PRON
fueconorg-12932	16	13	attractiveness	attractiveness	NOUN
fueconorg-12932	16	14	and	and	CCONJ
fueconorg-12932	16	15	its	its	PRON
fueconorg-12932	16	16	ability	ability	NOUN
fueconorg-12932	16	17	to	to	PART
fueconorg-12932	16	18	retain	retain	VERB
fueconorg-12932	16	19	both	both	DET
fueconorg-12932	16	20	customers	customer	NOUN
fueconorg-12932	16	21	and	and	CCONJ
fueconorg-12932	16	22	investors	investor	NOUN
fueconorg-12932	16	23	(	(	PUNCT
fueconorg-12932	16	24	feldman	feldman	PROPN
fueconorg-12932	16	25	et	et	PROPN
fueconorg-12932	16	26	al	al	PROPN
fueconorg-12932	16	27	.	.	PROPN
fueconorg-12932	16	28	,	,	PUNCT
fueconorg-12932	16	29	2014	2014	NUM
fueconorg-12932	16	30	)	)	PUNCT
fueconorg-12932	16	31	.	.	PUNCT
fueconorg-12932	17	1	a	a	DET
fueconorg-12932	17	2	company	company	NOUN
fueconorg-12932	17	3	with	with	ADP
fueconorg-12932	17	4	a	a	DET
fueconorg-12932	17	5	high	high	ADJ
fueconorg-12932	17	6	reputation	reputation	NOUN
fueconorg-12932	17	7	is	be	AUX
fueconorg-12932	17	8	likely	likely	ADJ
fueconorg-12932	17	9	to	to	PART
fueconorg-12932	17	10	be	be	AUX
fueconorg-12932	17	11	perceived	perceive	VERB
fueconorg-12932	17	12	as	as	ADP
fueconorg-12932	17	13	being	be	AUX
fueconorg-12932	17	14	more	more	ADV
fueconorg-12932	17	15	trustworthy	trustworthy	ADJ
fueconorg-12932	17	16	and	and	CCONJ
fueconorg-12932	17	17	credible	credible	ADJ
fueconorg-12932	17	18	as	as	SCONJ
fueconorg-12932	17	19	opposed	oppose	VERB
fueconorg-12932	17	20	to	to	ADP
fueconorg-12932	17	21	one	one	NUM
fueconorg-12932	17	22	with	with	ADP
fueconorg-12932	17	23	a	a	DET
fueconorg-12932	17	24	bad	bad	ADJ
fueconorg-12932	17	25	reputation	reputation	NOUN
fueconorg-12932	17	26	(	(	PUNCT
fueconorg-12932	17	27	serra	serra	PROPN
fueconorg-12932	17	28	-	-	PUNCT
fueconorg-12932	17	29	cantallops	cantallop	NOUN
fueconorg-12932	17	30	at	at	ADP
fueconorg-12932	17	31	al	al	PROPN
fueconorg-12932	17	32	.	.	PROPN
fueconorg-12932	17	33	,	,	PUNCT
fueconorg-12932	17	34	2018	2018	NUM
fueconorg-12932	17	35	)	)	PUNCT
fueconorg-12932	17	36	.	.	PUNCT
fueconorg-12932	18	1	previous	previous	ADJ
fueconorg-12932	18	2	studies	study	NOUN
fueconorg-12932	18	3	have	have	AUX
fueconorg-12932	18	4	demonstrated	demonstrate	VERB
fueconorg-12932	18	5	that	that	SCONJ
fueconorg-12932	18	6	effective	effective	ADJ
fueconorg-12932	18	7	corporate	corporate	ADJ
fueconorg-12932	18	8	governance	governance	NOUN
fueconorg-12932	18	9	(	(	PUNCT
fueconorg-12932	18	10	kaur	kaur	PROPN
fueconorg-12932	18	11	&	&	CCONJ
fueconorg-12932	18	12	singh	singh	PROPN
fueconorg-12932	18	13	,	,	PUNCT
fueconorg-12932	18	14	2018	2018	NUM
fueconorg-12932	18	15	)	)	PUNCT
fueconorg-12932	18	16	,	,	PUNCT
fueconorg-12932	18	17	corporate	corporate	ADJ
fueconorg-12932	18	18	social	social	ADJ
fueconorg-12932	18	19	responsibility	responsibility	NOUN
fueconorg-12932	18	20	initiatives	initiative	NOUN
fueconorg-12932	18	21	,	,	PUNCT
fueconorg-12932	18	22	financial	financial	ADJ
fueconorg-12932	18	23	performance	performance	NOUN
fueconorg-12932	18	24	,	,	PUNCT
fueconorg-12932	18	25	and	and	CCONJ
fueconorg-12932	18	26	research	research	NOUN
fueconorg-12932	18	27	and	and	CCONJ
fueconorg-12932	18	28	development	development	NOUN
fueconorg-12932	18	29	efforts	effort	NOUN
fueconorg-12932	18	30	contribute	contribute	VERB
fueconorg-12932	18	31	to	to	ADP
fueconorg-12932	18	32	a	a	DET
fueconorg-12932	18	33	strong	strong	ADJ
fueconorg-12932	18	34	corporate	corporate	ADJ
fueconorg-12932	18	35	reputation	reputation	NOUN
fueconorg-12932	18	36	(	(	PUNCT
fueconorg-12932	18	37	kaur	kaur	PROPN
fueconorg-12932	18	38	&	&	CCONJ
fueconorg-12932	18	39	singh	singh	PROPN
fueconorg-12932	18	40	,	,	PUNCT
fueconorg-12932	18	41	2019	2019	NUM
fueconorg-12932	18	42	)	)	PUNCT
fueconorg-12932	18	43	.	.	PUNCT
fueconorg-12932	19	1	indeed	indeed	ADV
fueconorg-12932	19	2	,	,	PUNCT
fueconorg-12932	19	3	hotels	hotel	NOUN
fueconorg-12932	19	4	have	have	VERB
fueconorg-12932	19	5	several	several	ADJ
fueconorg-12932	19	6	effective	effective	ADJ
fueconorg-12932	19	7	strategic	strategic	ADJ
fueconorg-12932	19	8	avenues	avenue	NOUN
fueconorg-12932	19	9	to	to	PART
fueconorg-12932	19	10	cultivate	cultivate	VERB
fueconorg-12932	19	11	a	a	DET
fueconorg-12932	19	12	good	good	ADJ
fueconorg-12932	19	13	reputation	reputation	NOUN
fueconorg-12932	19	14	.	.	PUNCT
fueconorg-12932	20	1	among	among	ADP
fueconorg-12932	20	2	these	these	DET
fueconorg-12932	20	3	options	option	NOUN
fueconorg-12932	20	4	,	,	PUNCT
fueconorg-12932	20	5	implementing	implement	VERB
fueconorg-12932	20	6	a	a	DET
fueconorg-12932	20	7	customer	customer	NOUN
fueconorg-12932	20	8	relationship	relationship	NOUN
fueconorg-12932	20	9	management	management	NOUN
fueconorg-12932	20	10	(	(	PUNCT
fueconorg-12932	20	11	crm	crm	NOUN
fueconorg-12932	20	12	)	)	PUNCT
fueconorg-12932	20	13	strategy	strategy	NOUN
fueconorg-12932	20	14	stands	stand	VERB
fueconorg-12932	20	15	out	out	ADP
fueconorg-12932	20	16	as	as	ADP
fueconorg-12932	20	17	one	one	NUM
fueconorg-12932	20	18	of	of	ADP
fueconorg-12932	20	19	the	the	DET
fueconorg-12932	20	20	most	most	ADV
fueconorg-12932	20	21	advantageous	advantageous	ADJ
fueconorg-12932	20	22	approaches	approach	NOUN
fueconorg-12932	20	23	.	.	PUNCT
fueconorg-12932	21	1	a	a	DET
fueconorg-12932	21	2	recent	recent	ADJ
fueconorg-12932	21	3	report	report	NOUN
fueconorg-12932	21	4	by	by	ADP
fueconorg-12932	21	5	grand	grand	ADJ
fueconorg-12932	21	6	view	view	NOUN
fueconorg-12932	21	7	research	research	NOUN
fueconorg-12932	21	8	(	(	PUNCT
fueconorg-12932	21	9	gvr	gvr	ADJ
fueconorg-12932	21	10	,	,	PUNCT
fueconorg-12932	21	11	2024	2024	NUM
fueconorg-12932	21	12	)	)	PUNCT
fueconorg-12932	21	13	indicates	indicate	VERB
fueconorg-12932	21	14	that	that	SCONJ
fueconorg-12932	21	15	the	the	DET
fueconorg-12932	21	16	global	global	PROPN
fueconorg-12932	21	17	crm	crm	PROPN
fueconorg-12932	21	18	market	market	NOUN
fueconorg-12932	21	19	"	"	PUNCT
fueconorg-12932	21	20	was	be	AUX
fueconorg-12932	21	21	valued	value	VERB
fueconorg-12932	21	22	at	at	ADP
fueconorg-12932	21	23	usd	usd	NOUN
fueconorg-12932	21	24	65.59	65.59	NUM
fueconorg-12932	21	25	billion	billion	NUM
fueconorg-12932	21	26	in	in	ADP
fueconorg-12932	21	27	2023	2023	NUM
fueconorg-12932	21	28	"	"	PUNCT
fueconorg-12932	21	29	.	.	PUNCT
fueconorg-12932	22	1	it	it	PRON
fueconorg-12932	22	2	is	be	AUX
fueconorg-12932	22	3	projected	project	VERB
fueconorg-12932	22	4	to	to	PART
fueconorg-12932	22	5	expand	expand	VERB
fueconorg-12932	22	6	at	at	ADP
fueconorg-12932	22	7	a	a	DET
fueconorg-12932	22	8	robust	robust	ADJ
fueconorg-12932	22	9	"	"	PUNCT
fueconorg-12932	22	10	compound	compound	ADJ
fueconorg-12932	22	11	annual	annual	ADJ
fueconorg-12932	22	12	growth	growth	NOUN
fueconorg-12932	22	13	rate	rate	NOUN
fueconorg-12932	22	14	of	of	ADP
fueconorg-12932	22	15	13.9	13.9	NUM
fueconorg-12932	22	16	%	%	NOUN
fueconorg-12932	22	17	between	between	ADP
fueconorg-12932	22	18	2024	2024	NUM
fueconorg-12932	22	19	and	and	CCONJ
fueconorg-12932	22	20	2030	2030	NUM
fueconorg-12932	22	21	"	"	PUNCT
fueconorg-12932	22	22	(	(	PUNCT
fueconorg-12932	22	23	gvr	gvr	ADJ
fueconorg-12932	22	24	,	,	PUNCT
fueconorg-12932	22	25	2024	2024	NUM
fueconorg-12932	22	26	)	)	PUNCT
fueconorg-12932	22	27	.	.	PUNCT
fueconorg-12932	23	1	existing	exist	VERB
fueconorg-12932	23	2	empirical	empirical	ADJ
fueconorg-12932	23	3	studies	study	NOUN
fueconorg-12932	23	4	confirm	confirm	VERB
fueconorg-12932	23	5	that	that	SCONJ
fueconorg-12932	23	6	there	there	PRON
fueconorg-12932	23	7	is	be	VERB
fueconorg-12932	23	8	a	a	DET
fueconorg-12932	23	9	significant	significant	ADJ
fueconorg-12932	23	10	positive	positive	ADJ
fueconorg-12932	23	11	relationship	relationship	NOUN
fueconorg-12932	23	12	between	between	ADP
fueconorg-12932	23	13	reputation	reputation	NOUN
fueconorg-12932	23	14	and	and	CCONJ
fueconorg-12932	23	15	firm	firm	ADJ
fueconorg-12932	23	16	performance	performance	NOUN
fueconorg-12932	23	17	(	(	PUNCT
fueconorg-12932	23	18	le	le	X
fueconorg-12932	23	19	,	,	PUNCT
fueconorg-12932	23	20	2023	2023	NUM
fueconorg-12932	23	21	)	)	PUNCT
fueconorg-12932	23	22	.	.	PUNCT
fueconorg-12932	24	1	also	also	ADV
fueconorg-12932	24	2	,	,	PUNCT
fueconorg-12932	24	3	crm	crm	PROPN
fueconorg-12932	24	4	can	can	AUX
fueconorg-12932	24	5	be	be	AUX
fueconorg-12932	24	6	a	a	DET
fueconorg-12932	24	7	useful	useful	ADJ
fueconorg-12932	24	8	tool	tool	NOUN
fueconorg-12932	24	9	to	to	PART
fueconorg-12932	24	10	enhance	enhance	VERB
fueconorg-12932	24	11	performance	performance	NOUN
fueconorg-12932	24	12	in	in	ADP
fueconorg-12932	24	13	the	the	DET
fueconorg-12932	24	14	hotel	hotel	NOUN
fueconorg-12932	24	15	industry	industry	NOUN
fueconorg-12932	24	16	(	(	PUNCT
fueconorg-12932	24	17	eldesouki	eldesouki	PROPN
fueconorg-12932	24	18	&	&	CCONJ
fueconorg-12932	24	19	wen	wen	PROPN
fueconorg-12932	24	20	,	,	PUNCT
fueconorg-12932	24	21	2018	2018	NUM
fueconorg-12932	24	22	)	)	PUNCT
fueconorg-12932	24	23	.	.	PUNCT
fueconorg-12932	25	1	in	in	ADP
fueconorg-12932	25	2	addition	addition	NOUN
fueconorg-12932	25	3	,	,	PUNCT
fueconorg-12932	25	4	using	use	VERB
fueconorg-12932	25	5	crm	crm	NOUN
fueconorg-12932	25	6	tools	tool	NOUN
fueconorg-12932	25	7	can	can	AUX
fueconorg-12932	25	8	increase	increase	VERB
fueconorg-12932	25	9	sales	sale	NOUN
fueconorg-12932	25	10	,	,	PUNCT
fueconorg-12932	25	11	profitability	profitability	NOUN
fueconorg-12932	25	12	,	,	PUNCT
fueconorg-12932	25	13	boost	boost	VERB
fueconorg-12932	25	14	customer	customer	NOUN
fueconorg-12932	25	15	retention	retention	NOUN
fueconorg-12932	25	16	,	,	PUNCT
fueconorg-12932	25	17	and	and	CCONJ
fueconorg-12932	25	18	performance	performance	NOUN
fueconorg-12932	25	19	marketing	marketing	NOUN
fueconorg-12932	25	20	.	.	PUNCT
fueconorg-12932	26	1	as	as	ADP
fueconorg-12932	26	2	a	a	DET
fueconorg-12932	26	3	result	result	NOUN
fueconorg-12932	26	4	of	of	ADP
fueconorg-12932	26	5	which	which	PRON
fueconorg-12932	26	6	,	,	PUNCT
fueconorg-12932	26	7	eldesouki	eldesouki	NOUN
fueconorg-12932	26	8	and	and	CCONJ
fueconorg-12932	26	9	wen	wen	PROPN
fueconorg-12932	26	10	(	(	PUNCT
fueconorg-12932	26	11	2018	2018	NUM
fueconorg-12932	26	12	)	)	PUNCT
fueconorg-12932	26	13	recommended	recommend	VERB
fueconorg-12932	26	14	managers	manager	NOUN
fueconorg-12932	26	15	of	of	ADP
fueconorg-12932	26	16	hotels	hotel	NOUN
fueconorg-12932	26	17	that	that	PRON
fueconorg-12932	26	18	they	they	PRON
fueconorg-12932	26	19	should	should	AUX
fueconorg-12932	26	20	embrace	embrace	VERB
fueconorg-12932	26	21	the	the	DET
fueconorg-12932	26	22	adoption	adoption	NOUN
fueconorg-12932	26	23	of	of	ADP
fueconorg-12932	26	24	crm	crm	PROPN
fueconorg-12932	26	25	.	.	PUNCT
fueconorg-12932	27	1	prior	prior	ADJ
fueconorg-12932	27	2	research	research	NOUN
fueconorg-12932	27	3	has	have	AUX
fueconorg-12932	27	4	primarily	primarily	ADV
fueconorg-12932	27	5	focused	focus	VERB
fueconorg-12932	27	6	on	on	ADP
fueconorg-12932	27	7	assessing	assess	VERB
fueconorg-12932	27	8	the	the	DET
fueconorg-12932	27	9	effects	effect	NOUN
fueconorg-12932	27	10	of	of	ADP
fueconorg-12932	27	11	crm	crm	NOUN
fueconorg-12932	27	12	on	on	ADP
fueconorg-12932	27	13	customer	customer	NOUN
fueconorg-12932	27	14	satisfaction	satisfaction	NOUN
fueconorg-12932	27	15	,	,	PUNCT
fueconorg-12932	27	16	retention	retention	NOUN
fueconorg-12932	27	17	,	,	PUNCT
fueconorg-12932	27	18	and	and	CCONJ
fueconorg-12932	27	19	loyalty	loyalty	NOUN
fueconorg-12932	27	20	(	(	PUNCT
fueconorg-12932	27	21	khan	khan	PROPN
fueconorg-12932	27	22	et	et	PROPN
fueconorg-12932	27	23	al	al	PROPN
fueconorg-12932	27	24	.	.	PROPN
fueconorg-12932	27	25	,	,	PUNCT
fueconorg-12932	27	26	2022	2022	NUM
fueconorg-12932	27	27	;	;	PUNCT
fueconorg-12932	27	28	rafiki	rafiki	PROPN
fueconorg-12932	27	29	et	et	PROPN
fueconorg-12932	27	30	al	al	PROPN
fueconorg-12932	27	31	.	.	PROPN
fueconorg-12932	27	32	,	,	PUNCT
fueconorg-12932	27	33	2024	2024	NUM
fueconorg-12932	27	34	)	)	PUNCT
fueconorg-12932	27	35	,	,	PUNCT
fueconorg-12932	27	36	service	service	NOUN
fueconorg-12932	27	37	quality	quality	NOUN
fueconorg-12932	27	38	(	(	PUNCT
fueconorg-12932	27	39	al	al	PROPN
fueconorg-12932	27	40	-	-	PUNCT
fueconorg-12932	27	41	gasawneh	gasawneh	PROPN
fueconorg-12932	27	42	et	et	PROPN
fueconorg-12932	27	43	al	al	PROPN
fueconorg-12932	27	44	.	.	PROPN
fueconorg-12932	27	45	,	,	PUNCT
fueconorg-12932	27	46	2021	2021	NUM
fueconorg-12932	27	47	)	)	PUNCT
fueconorg-12932	27	48	,	,	PUNCT
fueconorg-12932	27	49	as	as	ADV
fueconorg-12932	27	50	well	well	ADV
fueconorg-12932	27	51	as	as	ADP
fueconorg-12932	27	52	various	various	ADJ
fueconorg-12932	27	53	dimensions	dimension	NOUN
fueconorg-12932	27	54	of	of	ADP
fueconorg-12932	27	55	financial	financial	ADJ
fueconorg-12932	27	56	,	,	PUNCT
fueconorg-12932	27	57	organizational	organizational	ADJ
fueconorg-12932	27	58	,	,	PUNCT
fueconorg-12932	27	59	or	or	CCONJ
fueconorg-12932	27	60	marketing	marketing	NOUN
fueconorg-12932	27	61	performance	performance	NOUN
fueconorg-12932	27	62	across	across	ADP
fueconorg-12932	27	63	a	a	DET
fueconorg-12932	27	64	range	range	NOUN
fueconorg-12932	27	65	of	of	ADP
fueconorg-12932	27	66	contexts	context	NOUN
fueconorg-12932	27	67	(	(	PUNCT
fueconorg-12932	27	68	alqershi	alqershi	PROPN
fueconorg-12932	27	69	et	et	PROPN
fueconorg-12932	27	70	al	al	PROPN
fueconorg-12932	27	71	.	.	PROPN
fueconorg-12932	27	72	,	,	PUNCT
fueconorg-12932	27	73	2022	2022	NUM
fueconorg-12932	27	74	;	;	PUNCT
fueconorg-12932	27	75	haislip	haislip	PROPN
fueconorg-12932	27	76	&	&	CCONJ
fueconorg-12932	27	77	richardson	richardson	PROPN
fueconorg-12932	27	78	,	,	PUNCT
fueconorg-12932	27	79	2017	2017	NUM
fueconorg-12932	27	80	;	;	PUNCT
fueconorg-12932	27	81	soltani	soltani	PROPN
fueconorg-12932	27	82	et	et	PROPN
fueconorg-12932	27	83	al	al	PROPN
fueconorg-12932	27	84	.	.	PROPN
fueconorg-12932	27	85	,	,	PUNCT
fueconorg-12932	27	86	2018	2018	NUM
fueconorg-12932	27	87	;	;	PUNCT
fueconorg-12932	27	88	wu	wu	PROPN
fueconorg-12932	27	89	&	&	CCONJ
fueconorg-12932	27	90	lu	lu	PROPN
fueconorg-12932	27	91	,	,	PUNCT
fueconorg-12932	27	92	2012	2012	NUM
fueconorg-12932	27	93	)	)	PUNCT
fueconorg-12932	27	94	.	.	PUNCT
fueconorg-12932	28	1	nevertheless	nevertheless	ADV
fueconorg-12932	28	2	,	,	PUNCT
fueconorg-12932	28	3	the	the	DET
fueconorg-12932	28	4	investigation	investigation	NOUN
fueconorg-12932	28	5	of	of	ADP
fueconorg-12932	28	6	crm	crm	PROPN
fueconorg-12932	28	7	's	's	PART
fueconorg-12932	28	8	effect	effect	NOUN
fueconorg-12932	28	9	on	on	ADP
fueconorg-12932	28	10	organizational	organizational	ADJ
fueconorg-12932	28	11	reputation	reputation	NOUN
fueconorg-12932	28	12	(	(	PUNCT
fueconorg-12932	28	13	e.g.	e.g.	ADV
fueconorg-12932	28	14	,	,	PUNCT
fueconorg-12932	28	15	shah	shah	PROPN
fueconorg-12932	28	16	et	et	PROPN
fueconorg-12932	28	17	al	al	PROPN
fueconorg-12932	28	18	.	.	PROPN
fueconorg-12932	28	19	,	,	PUNCT
fueconorg-12932	28	20	2024	2024	NUM
fueconorg-12932	28	21	)	)	PUNCT
fueconorg-12932	28	22	,	,	PUNCT
fueconorg-12932	28	23	particularly	particularly	ADV
fueconorg-12932	28	24	within	within	ADP
fueconorg-12932	28	25	the	the	DET
fueconorg-12932	28	26	hospitality	hospitality	NOUN
fueconorg-12932	28	27	industry	industry	NOUN
fueconorg-12932	28	28	,	,	PUNCT
fueconorg-12932	28	29	has	have	AUX
fueconorg-12932	28	30	not	not	PART
fueconorg-12932	28	31	been	be	AUX
fueconorg-12932	28	32	sufficiently	sufficiently	ADV
fueconorg-12932	28	33	explored	explore	VERB
fueconorg-12932	28	34	.	.	PUNCT
fueconorg-12932	29	1	consequently	consequently	ADV
fueconorg-12932	29	2	,	,	PUNCT
fueconorg-12932	29	3	investigating	investigate	VERB
fueconorg-12932	29	4	the	the	DET
fueconorg-12932	29	5	correlation	correlation	NOUN
fueconorg-12932	29	6	between	between	ADP
fueconorg-12932	29	7	crm	crm	NOUN
fueconorg-12932	29	8	and	and	CCONJ
fueconorg-12932	29	9	hotel	hotel	NOUN
fueconorg-12932	29	10	reputation	reputation	NOUN
fueconorg-12932	29	11	presents	present	VERB
fueconorg-12932	29	12	an	an	DET
fueconorg-12932	29	13	intriguing	intriguing	ADJ
fueconorg-12932	29	14	area	area	NOUN
fueconorg-12932	29	15	for	for	ADP
fueconorg-12932	29	16	study	study	NOUN
fueconorg-12932	29	17	.	.	PUNCT
fueconorg-12932	30	1	therefore	therefore	ADV
fueconorg-12932	30	2	,	,	PUNCT
fueconorg-12932	30	3	it	it	PRON
fueconorg-12932	30	4	is	be	AUX
fueconorg-12932	30	5	imperative	imperative	ADJ
fueconorg-12932	30	6	to	to	PART
fueconorg-12932	30	7	enhance	enhance	VERB
fueconorg-12932	30	8	our	our	PRON
fueconorg-12932	30	9	comprehension	comprehension	NOUN
fueconorg-12932	30	10	of	of	ADP
fueconorg-12932	30	11	how	how	SCONJ
fueconorg-12932	30	12	different	different	ADJ
fueconorg-12932	30	13	dimensions	dimension	NOUN
fueconorg-12932	30	14	of	of	ADP
fueconorg-12932	30	15	crm	crm	PROPN
fueconorg-12932	30	16	impact	impact	NOUN
fueconorg-12932	30	17	hotel	hotel	NOUN
fueconorg-12932	30	18	reputation	reputation	NOUN
fueconorg-12932	30	19	.	.	PUNCT
fueconorg-12932	31	1	in	in	ADP
fueconorg-12932	31	2	this	this	DET
fueconorg-12932	31	3	regard	regard	NOUN
fueconorg-12932	31	4	,	,	PUNCT
fueconorg-12932	31	5	this	this	DET
fueconorg-12932	31	6	study	study	NOUN
fueconorg-12932	31	7	seeks	seek	VERB
fueconorg-12932	31	8	to	to	PART
fueconorg-12932	31	9	explore	explore	VERB
fueconorg-12932	31	10	the	the	DET
fueconorg-12932	31	11	effects	effect	NOUN
fueconorg-12932	31	12	of	of	ADP
fueconorg-12932	31	13	crm	crm	NOUN
fueconorg-12932	31	14	dimensions	dimension	NOUN
fueconorg-12932	31	15	(	(	PUNCT
fueconorg-12932	31	16	i.e.	i.e.	X
fueconorg-12932	31	17	,	,	PUNCT
fueconorg-12932	31	18	key	key	ADJ
fueconorg-12932	31	19	customer	customer	NOUN
fueconorg-12932	31	20	focus	focus	NOUN
fueconorg-12932	31	21	,	,	PUNCT
fueconorg-12932	31	22	crm	crm	NOUN
fueconorg-12932	31	23	organization	organization	NOUN
fueconorg-12932	31	24	,	,	PUNCT
fueconorg-12932	31	25	knowledge	knowledge	NOUN
fueconorg-12932	31	26	management	management	NOUN
fueconorg-12932	31	27	,	,	PUNCT
fueconorg-12932	31	28	and	and	CCONJ
fueconorg-12932	31	29	technology	technology	NOUN
fueconorg-12932	31	30	-	-	PUNCT
fueconorg-12932	31	31	based	base	VERB
fueconorg-12932	31	32	crm	crm	NOUN
fueconorg-12932	31	33	)	)	PUNCT
fueconorg-12932	31	34	on	on	ADP
fueconorg-12932	31	35	hotel	hotel	NOUN
fueconorg-12932	31	36	reputation	reputation	NOUN
fueconorg-12932	31	37	within	within	ADP
fueconorg-12932	31	38	the	the	DET
fueconorg-12932	31	39	algerian	algerian	ADJ
fueconorg-12932	31	40	context	context	NOUN
fueconorg-12932	31	41	.	.	PUNCT
fueconorg-12932	32	1	implementing	implement	VERB
fueconorg-12932	32	2	crm	crm	NOUN
fueconorg-12932	32	3	practices	practice	NOUN
fueconorg-12932	32	4	can	can	AUX
fueconorg-12932	32	5	substantially	substantially	ADV
fueconorg-12932	32	6	benefit	benefit	VERB
fueconorg-12932	32	7	hotels	hotel	NOUN
fueconorg-12932	32	8	by	by	ADP
fueconorg-12932	32	9	attracting	attract	VERB
fueconorg-12932	32	10	new	new	ADJ
fueconorg-12932	32	11	clientele	clientele	NOUN
fueconorg-12932	32	12	,	,	PUNCT
fueconorg-12932	32	13	enhancing	enhance	VERB
fueconorg-12932	32	14	competitiveness	competitiveness	NOUN
fueconorg-12932	32	15	,	,	PUNCT
fueconorg-12932	32	16	and	and	CCONJ
fueconorg-12932	32	17	establishing	establish	VERB
fueconorg-12932	32	18	a	a	DET
fueconorg-12932	32	19	robust	robust	ADJ
fueconorg-12932	32	20	global	global	ADJ
fueconorg-12932	32	21	presence	presence	NOUN
fueconorg-12932	32	22	in	in	ADP
fueconorg-12932	32	23	the	the	DET
fueconorg-12932	32	24	hospitality	hospitality	NOUN
fueconorg-12932	32	25	sector	sector	NOUN
fueconorg-12932	32	26	.	.	PUNCT
fueconorg-12932	33	1	this	this	DET
fueconorg-12932	33	2	investigation	investigation	NOUN
fueconorg-12932	33	3	contributes	contribute	VERB
fueconorg-12932	33	4	to	to	PART
fueconorg-12932	33	5	determine	determine	VERB
fueconorg-12932	33	6	whether	whether	SCONJ
fueconorg-12932	33	7	adopting	adopt	VERB
fueconorg-12932	33	8	crm	crm	NOUN
fueconorg-12932	33	9	systems	system	NOUN
fueconorg-12932	33	10	leads	lead	VERB
fueconorg-12932	33	11	to	to	ADP
fueconorg-12932	33	12	an	an	DET
fueconorg-12932	33	13	improved	improved	ADJ
fueconorg-12932	33	14	reputation	reputation	NOUN
fueconorg-12932	33	15	.	.	PUNCT
fueconorg-12932	34	1	furthermore	furthermore	ADV
fueconorg-12932	34	2	,	,	PUNCT
fueconorg-12932	34	3	the	the	DET
fueconorg-12932	34	4	results	result	NOUN
fueconorg-12932	34	5	from	from	ADP
fueconorg-12932	34	6	this	this	DET
fueconorg-12932	34	7	study	study	NOUN
fueconorg-12932	34	8	can	can	AUX
fueconorg-12932	34	9	provide	provide	VERB
fueconorg-12932	34	10	insights	insight	NOUN
fueconorg-12932	34	11	for	for	ADP
fueconorg-12932	34	12	professionals	professional	NOUN
fueconorg-12932	34	13	on	on	ADP
fueconorg-12932	34	14	leveraging	leverage	VERB
fueconorg-12932	34	15	crm	crm	NOUN
fueconorg-12932	34	16	strategies	strategy	NOUN
fueconorg-12932	34	17	to	to	PART
fueconorg-12932	34	18	effectively	effectively	ADV
fueconorg-12932	34	19	manage	manage	VERB
fueconorg-12932	34	20	hotel	hotel	NOUN
fueconorg-12932	34	21	reputation	reputation	NOUN
fueconorg-12932	34	22	.	.	PUNCT
fueconorg-12932	35	1	in	in	ADP
fueconorg-12932	35	2	addition	addition	NOUN
fueconorg-12932	35	3	,	,	PUNCT
fueconorg-12932	35	4	this	this	DET
fueconorg-12932	35	5	study	study	NOUN
fueconorg-12932	35	6	enhances	enhance	VERB
fueconorg-12932	35	7	the	the	DET
fueconorg-12932	35	8	broader	broad	ADJ
fueconorg-12932	35	9	understanding	understanding	NOUN
fueconorg-12932	35	10	of	of	ADP
fueconorg-12932	35	11	reputation	reputation	NOUN
fueconorg-12932	35	12	management	management	NOUN
fueconorg-12932	35	13	.	.	PUNCT
fueconorg-12932	36	1	the	the	DET
fueconorg-12932	36	2	structure	structure	NOUN
fueconorg-12932	36	3	of	of	ADP
fueconorg-12932	36	4	this	this	DET
fueconorg-12932	36	5	paper	paper	NOUN
fueconorg-12932	36	6	is	be	AUX
fueconorg-12932	36	7	organized	organize	VERB
fueconorg-12932	36	8	as	as	SCONJ
fueconorg-12932	36	9	follows	follow	VERB
fueconorg-12932	36	10	:	:	PUNCT
fueconorg-12932	36	11	the	the	DET
fueconorg-12932	36	12	next	next	ADJ
fueconorg-12932	36	13	section	section	NOUN
fueconorg-12932	36	14	,	,	PUNCT
fueconorg-12932	36	15	literature	literature	PROPN
fueconorg-12932	36	16	review	review	PROPN
fueconorg-12932	36	17	,	,	PUNCT
fueconorg-12932	36	18	provides	provide	VERB
fueconorg-12932	36	19	an	an	DET
fueconorg-12932	36	20	overview	overview	NOUN
fueconorg-12932	36	21	of	of	ADP
fueconorg-12932	36	22	relevant	relevant	ADJ
fueconorg-12932	36	23	research	research	NOUN
fueconorg-12932	36	24	on	on	ADP
fueconorg-12932	36	25	crm	crm	NOUN
fueconorg-12932	36	26	dimensions	dimension	NOUN
fueconorg-12932	36	27	and	and	CCONJ
fueconorg-12932	36	28	hotel	hotel	NOUN
fueconorg-12932	36	29	reputation	reputation	NOUN
fueconorg-12932	36	30	.	.	PUNCT
fueconorg-12932	37	1	this	this	PRON
fueconorg-12932	37	2	is	be	AUX
fueconorg-12932	37	3	followed	follow	VERB
fueconorg-12932	37	4	by	by	ADP
fueconorg-12932	37	5	the	the	DET
fueconorg-12932	37	6	presentation	presentation	NOUN
fueconorg-12932	37	7	of	of	ADP
fueconorg-12932	37	8	our	our	PRON
fueconorg-12932	37	9	hypotheses	hypothesis	NOUN
fueconorg-12932	37	10	and	and	CCONJ
fueconorg-12932	37	11	conceptual	conceptual	ADJ
fueconorg-12932	37	12	model	model	NOUN
fueconorg-12932	37	13	.	.	PUNCT
fueconorg-12932	38	1	section	section	NOUN
fueconorg-12932	38	2	3	3	NUM
fueconorg-12932	38	3	details	detail	NOUN
fueconorg-12932	38	4	the	the	DET
fueconorg-12932	38	5	research	research	NOUN
fueconorg-12932	38	6	methodology	methodology	NOUN
fueconorg-12932	38	7	employed	employ	VERB
fueconorg-12932	38	8	in	in	ADP
fueconorg-12932	38	9	the	the	DET
fueconorg-12932	38	10	study	study	NOUN
fueconorg-12932	38	11	.	.	PUNCT
fueconorg-12932	39	1	subsequently	subsequently	ADV
fueconorg-12932	39	2	,	,	PUNCT
fueconorg-12932	39	3	the	the	DET
fueconorg-12932	39	4	results	result	NOUN
fueconorg-12932	39	5	and	and	CCONJ
fueconorg-12932	39	6	discussion	discussion	NOUN
fueconorg-12932	39	7	section	section	NOUN
fueconorg-12932	39	8	presents	present	NOUN
fueconorg-12932	39	9	and	and	CCONJ
fueconorg-12932	39	10	interprets	interpret	VERB
fueconorg-12932	39	11	the	the	DET
fueconorg-12932	39	12	findings	finding	NOUN
fueconorg-12932	39	13	.	.	PUNCT
fueconorg-12932	40	1	finally	finally	ADV
fueconorg-12932	40	2	,	,	PUNCT
fueconorg-12932	40	3	section	section	NOUN
fueconorg-12932	40	4	5	5	NUM
fueconorg-12932	40	5	offers	offer	VERB
fueconorg-12932	40	6	our	our	PRON
fueconorg-12932	40	7	conclusions	conclusion	NOUN
fueconorg-12932	40	8	.	.	PUNCT
fueconorg-12932	41	1	the	the	DET
fueconorg-12932	41	2	effect	effect	NOUN
fueconorg-12932	41	3	of	of	ADP
fueconorg-12932	41	4	customer	customer	NOUN
fueconorg-12932	41	5	relationship	relationship	NOUN
fueconorg-12932	41	6	management	management	NOUN
fueconorg-12932	41	7	dimensions	dimension	NOUN
fueconorg-12932	41	8	on	on	ADP
fueconorg-12932	41	9	hotel	hotel	NOUN
fueconorg-12932	41	10	reputation	reputation	NOUN
fueconorg-12932	41	11	:	:	PUNCT
fueconorg-12932	41	12	an	an	DET
fueconorg-12932	41	13	empirical	empirical	ADJ
fueconorg-12932	41	14	study	study	NOUN
fueconorg-12932	41	15	149	149	NUM
fueconorg-12932	41	16	2	2	NUM
fueconorg-12932	41	17	.	.	PUNCT
fueconorg-12932	41	18	literature	literature	NOUN
fueconorg-12932	41	19	review	review	PROPN
fueconorg-12932	41	20	and	and	CCONJ
fueconorg-12932	41	21	hypothesis	hypothesis	NOUN
fueconorg-12932	41	22	development	development	NOUN
fueconorg-12932	41	23	2.1	2.1	NUM
fueconorg-12932	41	24	.	.	PUNCT
fueconorg-12932	42	1	hotel	hotel	NOUN
fueconorg-12932	42	2	reputation	reputation	NOUN
fueconorg-12932	42	3	merriam	merriam	PROPN
fueconorg-12932	42	4	-	-	PUNCT
fueconorg-12932	42	5	webster	webster	PROPN
fueconorg-12932	42	6	's	's	PART
fueconorg-12932	42	7	student	student	NOUN
fueconorg-12932	42	8	dictionary	dictionary	NOUN
fueconorg-12932	42	9	defines	define	VERB
fueconorg-12932	42	10	reputation	reputation	NOUN
fueconorg-12932	42	11	as	as	ADP
fueconorg-12932	42	12	"	"	PUNCT
fueconorg-12932	42	13	overall	overall	ADJ
fueconorg-12932	42	14	quality	quality	NOUN
fueconorg-12932	42	15	or	or	CCONJ
fueconorg-12932	42	16	character	character	NOUN
fueconorg-12932	42	17	as	as	SCONJ
fueconorg-12932	42	18	seen	see	VERB
fueconorg-12932	42	19	or	or	CCONJ
fueconorg-12932	42	20	judged	judge	VERB
fueconorg-12932	42	21	by	by	ADP
fueconorg-12932	42	22	people	people	NOUN
fueconorg-12932	42	23	in	in	ADP
fueconorg-12932	42	24	general	general	ADJ
fueconorg-12932	42	25	.	.	PUNCT
fueconorg-12932	42	26	"	"	PUNCT
fueconorg-12932	43	1	saxton	saxton	PROPN
fueconorg-12932	43	2	(	(	PUNCT
fueconorg-12932	43	3	1998	1998	NUM
fueconorg-12932	43	4	,	,	PUNCT
fueconorg-12932	43	5	p.	p.	NOUN
fueconorg-12932	43	6	396	396	NUM
fueconorg-12932	43	7	)	)	PUNCT
fueconorg-12932	43	8	further	far	ADV
fueconorg-12932	43	9	describes	describe	VERB
fueconorg-12932	43	10	company	company	NOUN
fueconorg-12932	43	11	reputation	reputation	NOUN
fueconorg-12932	43	12	as	as	ADP
fueconorg-12932	43	13	"	"	PUNCT
fueconorg-12932	43	14	the	the	DET
fueconorg-12932	43	15	reflection	reflection	NOUN
fueconorg-12932	43	16	of	of	ADP
fueconorg-12932	43	17	an	an	DET
fueconorg-12932	43	18	organization	organization	NOUN
fueconorg-12932	43	19	over	over	ADP
fueconorg-12932	43	20	time	time	NOUN
fueconorg-12932	43	21	as	as	SCONJ
fueconorg-12932	43	22	seen	see	VERB
fueconorg-12932	43	23	through	through	ADP
fueconorg-12932	43	24	the	the	DET
fueconorg-12932	43	25	eyes	eye	NOUN
fueconorg-12932	43	26	of	of	ADP
fueconorg-12932	43	27	its	its	PRON
fueconorg-12932	43	28	stakeholders	stakeholder	NOUN
fueconorg-12932	43	29	and	and	CCONJ
fueconorg-12932	43	30	expressed	express	VERB
fueconorg-12932	43	31	through	through	ADP
fueconorg-12932	43	32	their	their	PRON
fueconorg-12932	43	33	thoughts	thought	NOUN
fueconorg-12932	43	34	and	and	CCONJ
fueconorg-12932	43	35	words	word	NOUN
fueconorg-12932	43	36	.	.	PUNCT
fueconorg-12932	43	37	"	"	PUNCT
fueconorg-12932	44	1	building	build	VERB
fueconorg-12932	44	2	on	on	ADP
fueconorg-12932	44	3	this	this	PRON
fueconorg-12932	44	4	,	,	PUNCT
fueconorg-12932	44	5	gotsi	gotsi	PROPN
fueconorg-12932	44	6	and	and	CCONJ
fueconorg-12932	44	7	wilson	wilson	PROPN
fueconorg-12932	44	8	(	(	PUNCT
fueconorg-12932	44	9	2001	2001	NUM
fueconorg-12932	44	10	,	,	PUNCT
fueconorg-12932	44	11	p.	p.	NOUN
fueconorg-12932	44	12	29	29	NUM
fueconorg-12932	44	13	)	)	PUNCT
fueconorg-12932	44	14	conceptualize	conceptualize	VERB
fueconorg-12932	44	15	corporate	corporate	ADJ
fueconorg-12932	44	16	reputation	reputation	NOUN
fueconorg-12932	44	17	as	as	ADP
fueconorg-12932	44	18	"	"	PUNCT
fueconorg-12932	44	19	a	a	DET
fueconorg-12932	44	20	stakeholder	stakeholder	NOUN
fueconorg-12932	44	21	's	's	PART
fueconorg-12932	44	22	overall	overall	ADJ
fueconorg-12932	44	23	evaluation	evaluation	NOUN
fueconorg-12932	44	24	of	of	ADP
fueconorg-12932	44	25	a	a	DET
fueconorg-12932	44	26	company	company	NOUN
fueconorg-12932	44	27	over	over	ADP
fueconorg-12932	44	28	time	time	NOUN
fueconorg-12932	44	29	.	.	PUNCT
fueconorg-12932	45	1	this	this	DET
fueconorg-12932	45	2	evaluation	evaluation	NOUN
fueconorg-12932	45	3	is	be	AUX
fueconorg-12932	45	4	based	base	VERB
fueconorg-12932	45	5	on	on	ADP
fueconorg-12932	45	6	the	the	DET
fueconorg-12932	45	7	stakeholder	stakeholder	NOUN
fueconorg-12932	45	8	's	's	PART
fueconorg-12932	45	9	direct	direct	ADJ
fueconorg-12932	45	10	experiences	experience	NOUN
fueconorg-12932	45	11	with	with	ADP
fueconorg-12932	45	12	the	the	DET
fueconorg-12932	45	13	company	company	NOUN
fueconorg-12932	45	14	,	,	PUNCT
fueconorg-12932	45	15	any	any	DET
fueconorg-12932	45	16	other	other	ADJ
fueconorg-12932	45	17	form	form	NOUN
fueconorg-12932	45	18	of	of	ADP
fueconorg-12932	45	19	communication	communication	NOUN
fueconorg-12932	45	20	and	and	CCONJ
fueconorg-12932	45	21	symbolism	symbolism	NOUN
fueconorg-12932	45	22	that	that	PRON
fueconorg-12932	45	23	provides	provide	VERB
fueconorg-12932	45	24	information	information	NOUN
fueconorg-12932	45	25	about	about	ADP
fueconorg-12932	45	26	the	the	DET
fueconorg-12932	45	27	firm	firm	NOUN
fueconorg-12932	45	28	's	's	PART
fueconorg-12932	45	29	actions	action	NOUN
fueconorg-12932	45	30	and/or	and/or	CCONJ
fueconorg-12932	45	31	a	a	DET
fueconorg-12932	45	32	comparison	comparison	NOUN
fueconorg-12932	45	33	with	with	ADP
fueconorg-12932	45	34	the	the	DET
fueconorg-12932	45	35	actions	action	NOUN
fueconorg-12932	45	36	of	of	ADP
fueconorg-12932	45	37	other	other	ADJ
fueconorg-12932	45	38	leading	lead	VERB
fueconorg-12932	45	39	rivals	rival	NOUN
fueconorg-12932	45	40	.	.	PUNCT
fueconorg-12932	45	41	"	"	PUNCT
fueconorg-12932	46	1	based	base	VERB
fueconorg-12932	46	2	on	on	ADP
fueconorg-12932	46	3	these	these	DET
fueconorg-12932	46	4	definitions	definition	NOUN
fueconorg-12932	46	5	,	,	PUNCT
fueconorg-12932	46	6	we	we	PRON
fueconorg-12932	46	7	define	define	VERB
fueconorg-12932	46	8	a	a	DET
fueconorg-12932	46	9	hotel	hotel	NOUN
fueconorg-12932	46	10	's	's	PART
fueconorg-12932	46	11	reputation	reputation	NOUN
fueconorg-12932	46	12	as	as	ADP
fueconorg-12932	46	13	a	a	DET
fueconorg-12932	46	14	composite	composite	NOUN
fueconorg-12932	46	15	of	of	ADP
fueconorg-12932	46	16	ideas	idea	NOUN
fueconorg-12932	46	17	,	,	PUNCT
fueconorg-12932	46	18	perceptions	perception	NOUN
fueconorg-12932	46	19	,	,	PUNCT
fueconorg-12932	46	20	and	and	CCONJ
fueconorg-12932	46	21	beliefs	belief	NOUN
fueconorg-12932	46	22	developed	develop	VERB
fueconorg-12932	46	23	over	over	ADP
fueconorg-12932	46	24	time	time	NOUN
fueconorg-12932	46	25	through	through	ADP
fueconorg-12932	46	26	individuals	individual	NOUN
fueconorg-12932	46	27	'	'	PART
fueconorg-12932	46	28	experiences	experience	NOUN
fueconorg-12932	46	29	with	with	ADP
fueconorg-12932	46	30	the	the	DET
fueconorg-12932	46	31	hotel	hotel	NOUN
fueconorg-12932	46	32	,	,	PUNCT
fueconorg-12932	46	33	including	include	VERB
fueconorg-12932	46	34	its	its	PRON
fueconorg-12932	46	35	name	name	NOUN
fueconorg-12932	46	36	and	and	CCONJ
fueconorg-12932	46	37	image	image	NOUN
fueconorg-12932	46	38	.	.	PUNCT
fueconorg-12932	47	1	in	in	ADP
fueconorg-12932	47	2	this	this	DET
fueconorg-12932	47	3	paper	paper	NOUN
fueconorg-12932	47	4	,	,	PUNCT
fueconorg-12932	47	5	hotel	hotel	NOUN
fueconorg-12932	47	6	reputation	reputation	NOUN
fueconorg-12932	47	7	is	be	AUX
fueconorg-12932	47	8	considered	consider	VERB
fueconorg-12932	47	9	as	as	ADP
fueconorg-12932	47	10	the	the	DET
fueconorg-12932	47	11	dependent	dependent	ADJ
fueconorg-12932	47	12	variable	variable	NOUN
fueconorg-12932	47	13	.	.	PUNCT
fueconorg-12932	48	1	factors	factor	NOUN
fueconorg-12932	48	2	influencing	influence	VERB
fueconorg-12932	48	3	a	a	DET
fueconorg-12932	48	4	hotel	hotel	NOUN
fueconorg-12932	48	5	's	's	PART
fueconorg-12932	48	6	reputation	reputation	NOUN
fueconorg-12932	48	7	include	include	VERB
fueconorg-12932	48	8	positive	positive	ADJ
fueconorg-12932	48	9	guest	guest	NOUN
fueconorg-12932	48	10	experiences	experience	NOUN
fueconorg-12932	48	11	,	,	PUNCT
fueconorg-12932	48	12	customer	customer	NOUN
fueconorg-12932	48	13	satisfaction	satisfaction	NOUN
fueconorg-12932	48	14	,	,	PUNCT
fueconorg-12932	48	15	and	and	CCONJ
fueconorg-12932	48	16	favorable	favorable	ADJ
fueconorg-12932	48	17	electronic	electronic	ADJ
fueconorg-12932	48	18	word	word	NOUN
fueconorg-12932	48	19	of	of	ADP
fueconorg-12932	48	20	mouth	mouth	NOUN
fueconorg-12932	48	21	(	(	PUNCT
fueconorg-12932	48	22	ewom	ewom	NOUN
fueconorg-12932	48	23	)	)	PUNCT
fueconorg-12932	48	24	(	(	PUNCT
fueconorg-12932	48	25	serra	serra	PROPN
fueconorg-12932	48	26	-	-	PUNCT
fueconorg-12932	48	27	cantallops	cantallops	PROPN
fueconorg-12932	48	28	et	et	PROPN
fueconorg-12932	48	29	al	al	PROPN
fueconorg-12932	48	30	.	.	PROPN
fueconorg-12932	48	31	,	,	PUNCT
fueconorg-12932	48	32	2018	2018	NUM
fueconorg-12932	48	33	)	)	PUNCT
fueconorg-12932	48	34	.	.	PUNCT
fueconorg-12932	49	1	peco	peco	PROPN
fueconorg-12932	49	2	-	-	PUNCT
fueconorg-12932	49	3	torres	torre	VERB
fueconorg-12932	49	4	et	et	PROPN
fueconorg-12932	49	5	al	al	PROPN
fueconorg-12932	49	6	.	.	PROPN
fueconorg-12932	50	1	(	(	PUNCT
fueconorg-12932	50	2	2023	2023	NUM
fueconorg-12932	50	3	)	)	PUNCT
fueconorg-12932	50	4	demonstrate	demonstrate	VERB
fueconorg-12932	50	5	that	that	SCONJ
fueconorg-12932	50	6	crm	crm	PROPN
fueconorg-12932	50	7	serves	serve	VERB
fueconorg-12932	50	8	as	as	ADP
fueconorg-12932	50	9	a	a	DET
fueconorg-12932	50	10	significant	significant	ADJ
fueconorg-12932	50	11	predictor	predictor	NOUN
fueconorg-12932	50	12	of	of	ADP
fueconorg-12932	50	13	strategic	strategic	ADJ
fueconorg-12932	50	14	management	management	NOUN
fueconorg-12932	50	15	of	of	ADP
fueconorg-12932	50	16	online	online	ADJ
fueconorg-12932	50	17	reputation	reputation	NOUN
fueconorg-12932	50	18	.	.	PUNCT
fueconorg-12932	51	1	davies	davy	NOUN
fueconorg-12932	51	2	and	and	CCONJ
fueconorg-12932	51	3	miles	mile	NOUN
fueconorg-12932	51	4	(	(	PUNCT
fueconorg-12932	51	5	1998	1998	NUM
fueconorg-12932	51	6	)	)	PUNCT
fueconorg-12932	51	7	argue	argue	VERB
fueconorg-12932	51	8	that	that	SCONJ
fueconorg-12932	51	9	reputation	reputation	NOUN
fueconorg-12932	51	10	comprises	comprise	VERB
fueconorg-12932	51	11	personality	personality	NOUN
fueconorg-12932	51	12	,	,	PUNCT
fueconorg-12932	51	13	identity	identity	NOUN
fueconorg-12932	51	14	,	,	PUNCT
fueconorg-12932	51	15	and	and	CCONJ
fueconorg-12932	51	16	image	image	NOUN
fueconorg-12932	51	17	.	.	PUNCT
fueconorg-12932	52	1	meanwhile	meanwhile	ADV
fueconorg-12932	52	2	,	,	PUNCT
fueconorg-12932	52	3	wartick	wartick	NOUN
fueconorg-12932	52	4	(	(	PUNCT
fueconorg-12932	52	5	2002	2002	NUM
fueconorg-12932	52	6	)	)	PUNCT
fueconorg-12932	52	7	proposes	propose	VERB
fueconorg-12932	52	8	the	the	DET
fueconorg-12932	52	9	following	follow	VERB
fueconorg-12932	52	10	equation	equation	NOUN
fueconorg-12932	52	11	:	:	PUNCT
fueconorg-12932	52	12	reputation	reputation	NOUN
fueconorg-12932	52	13	=	=	NOUN
fueconorg-12932	52	14	ƒ(image	ƒ(image	NOUN
fueconorg-12932	52	15	+	+	SYM
fueconorg-12932	52	16	identity	identity	NOUN
fueconorg-12932	52	17	)	)	PUNCT
fueconorg-12932	52	18	argenti	argenti	ADP
fueconorg-12932	52	19	et	et	PROPN
fueconorg-12932	52	20	al	al	PROPN
fueconorg-12932	52	21	.	.	PROPN
fueconorg-12932	53	1	(	(	PUNCT
fueconorg-12932	53	2	2010	2010	NUM
fueconorg-12932	53	3	)	)	PUNCT
fueconorg-12932	53	4	categorize	categorize	VERB
fueconorg-12932	53	5	reputational	reputational	ADJ
fueconorg-12932	53	6	strategies	strategy	NOUN
fueconorg-12932	53	7	into	into	ADP
fueconorg-12932	53	8	four	four	NUM
fueconorg-12932	53	9	potential	potential	ADJ
fueconorg-12932	53	10	alternatives	alternative	NOUN
fueconorg-12932	53	11	:	:	PUNCT
fueconorg-12932	53	12	(	(	PUNCT
fueconorg-12932	53	13	1	1	X
fueconorg-12932	53	14	)	)	PUNCT
fueconorg-12932	53	15	"	"	PUNCT
fueconorg-12932	53	16	extreme	extreme	ADJ
fueconorg-12932	53	17	neglect	neglect	NOUN
fueconorg-12932	53	18	or	or	CCONJ
fueconorg-12932	53	19	business	business	NOUN
fueconorg-12932	53	20	-	-	PUNCT
fueconorg-12932	53	21	as	as	ADP
fueconorg-12932	53	22	-	-	PUNCT
fueconorg-12932	53	23	usual	usual	ADJ
fueconorg-12932	53	24	"	"	PUNCT
fueconorg-12932	53	25	;	;	PUNCT
fueconorg-12932	53	26	(	(	PUNCT
fueconorg-12932	53	27	2	2	X
fueconorg-12932	53	28	)	)	PUNCT
fueconorg-12932	53	29	deceptive	deceptive	ADJ
fueconorg-12932	53	30	virtue	virtue	NOUN
fueconorg-12932	53	31	;	;	PUNCT
fueconorg-12932	53	32	(	(	PUNCT
fueconorg-12932	53	33	3	3	X
fueconorg-12932	53	34	)	)	PUNCT
fueconorg-12932	53	35	innocuous	innocuous	ADJ
fueconorg-12932	53	36	competence	competence	NOUN
fueconorg-12932	53	37	;	;	PUNCT
fueconorg-12932	53	38	and	and	CCONJ
fueconorg-12932	53	39	(	(	PUNCT
fueconorg-12932	53	40	4	4	X
fueconorg-12932	53	41	)	)	PUNCT
fueconorg-12932	53	42	"	"	PUNCT
fueconorg-12932	53	43	trustworthiness	trustworthiness	NOUN
fueconorg-12932	53	44	as	as	ADP
fueconorg-12932	53	45	a	a	DET
fueconorg-12932	53	46	competitive	competitive	ADJ
fueconorg-12932	53	47	advantage	advantage	NOUN
fueconorg-12932	53	48	"	"	PUNCT
fueconorg-12932	53	49	.	.	PUNCT
fueconorg-12932	54	1	a	a	DET
fueconorg-12932	54	2	hotel	hotel	NOUN
fueconorg-12932	54	3	's	's	PART
fueconorg-12932	54	4	reputation	reputation	NOUN
fueconorg-12932	54	5	,	,	PUNCT
fueconorg-12932	54	6	as	as	SCONJ
fueconorg-12932	54	7	reflected	reflect	VERB
fueconorg-12932	54	8	in	in	ADP
fueconorg-12932	54	9	online	online	ADJ
fueconorg-12932	54	10	reviews	review	NOUN
fueconorg-12932	54	11	,	,	PUNCT
fueconorg-12932	54	12	often	often	ADV
fueconorg-12932	54	13	reveals	reveal	VERB
fueconorg-12932	54	14	the	the	DET
fueconorg-12932	54	15	nature	nature	NOUN
fueconorg-12932	54	16	of	of	ADP
fueconorg-12932	54	17	customer	customer	NOUN
fueconorg-12932	54	18	perceptions	perception	NOUN
fueconorg-12932	54	19	and	and	CCONJ
fueconorg-12932	54	20	experiences	experience	NOUN
fueconorg-12932	54	21	(	(	PUNCT
fueconorg-12932	54	22	anagnostopoulou	anagnostopoulou	NOUN
fueconorg-12932	54	23	et	et	PROPN
fueconorg-12932	54	24	al	al	PROPN
fueconorg-12932	54	25	.	.	PROPN
fueconorg-12932	54	26	,	,	PUNCT
fueconorg-12932	54	27	2020	2020	NUM
fueconorg-12932	54	28	)	)	PUNCT
fueconorg-12932	54	29	.	.	PUNCT
fueconorg-12932	55	1	a	a	DET
fueconorg-12932	55	2	positive	positive	ADJ
fueconorg-12932	55	3	reputation	reputation	NOUN
fueconorg-12932	55	4	acts	act	VERB
fueconorg-12932	55	5	as	as	ADP
fueconorg-12932	55	6	a	a	DET
fueconorg-12932	55	7	signal	signal	NOUN
fueconorg-12932	55	8	of	of	ADP
fueconorg-12932	55	9	quality	quality	NOUN
fueconorg-12932	55	10	and	and	CCONJ
fueconorg-12932	55	11	reliability	reliability	NOUN
fueconorg-12932	55	12	(	(	PUNCT
fueconorg-12932	55	13	bartikowski	bartikowski	NOUN
fueconorg-12932	55	14	&	&	CCONJ
fueconorg-12932	55	15	walsh	walsh	PROPN
fueconorg-12932	55	16	,	,	PUNCT
fueconorg-12932	55	17	2011	2011	NUM
fueconorg-12932	55	18	)	)	PUNCT
fueconorg-12932	55	19	.	.	PUNCT
fueconorg-12932	56	1	the	the	DET
fueconorg-12932	56	2	literature	literature	NOUN
fueconorg-12932	56	3	identifies	identify	VERB
fueconorg-12932	56	4	several	several	ADJ
fueconorg-12932	56	5	benefits	benefit	NOUN
fueconorg-12932	56	6	of	of	ADP
fueconorg-12932	56	7	a	a	DET
fueconorg-12932	56	8	strong	strong	ADJ
fueconorg-12932	56	9	reputation	reputation	NOUN
fueconorg-12932	56	10	(	(	PUNCT
fueconorg-12932	56	11	grunig	grunig	PROPN
fueconorg-12932	56	12	&	&	CCONJ
fueconorg-12932	56	13	hung	hung	PROPN
fueconorg-12932	56	14	,	,	PUNCT
fueconorg-12932	56	15	2002	2002	NUM
fueconorg-12932	56	16	)	)	PUNCT
fueconorg-12932	56	17	,	,	PUNCT
fueconorg-12932	56	18	including	include	VERB
fueconorg-12932	56	19	:	:	PUNCT
fueconorg-12932	56	20	increasing	increase	VERB
fueconorg-12932	56	21	market	market	NOUN
fueconorg-12932	56	22	share	share	NOUN
fueconorg-12932	56	23	,	,	PUNCT
fueconorg-12932	56	24	reducing	reduce	VERB
fueconorg-12932	56	25	market	market	NOUN
fueconorg-12932	56	26	costs	cost	NOUN
fueconorg-12932	56	27	(	(	PUNCT
fueconorg-12932	56	28	such	such	ADJ
fueconorg-12932	56	29	as	as	ADP
fueconorg-12932	56	30	lower	low	ADJ
fueconorg-12932	56	31	prices	price	NOUN
fueconorg-12932	56	32	)	)	PUNCT
fueconorg-12932	56	33	,	,	PUNCT
fueconorg-12932	56	34	decreasing	decrease	VERB
fueconorg-12932	56	35	distribution	distribution	NOUN
fueconorg-12932	56	36	costs	cost	NOUN
fueconorg-12932	56	37	,	,	PUNCT
fueconorg-12932	56	38	the	the	DET
fueconorg-12932	56	39	ability	ability	NOUN
fueconorg-12932	56	40	to	to	PART
fueconorg-12932	56	41	charge	charge	VERB
fueconorg-12932	56	42	a	a	DET
fueconorg-12932	56	43	premium	premium	NOUN
fueconorg-12932	56	44	,	,	PUNCT
fueconorg-12932	56	45	avoiding	avoid	VERB
fueconorg-12932	56	46	excessive	excessive	ADJ
fueconorg-12932	56	47	regulation	regulation	NOUN
fueconorg-12932	56	48	,	,	PUNCT
fueconorg-12932	56	49	enduring	endure	VERB
fueconorg-12932	56	50	economic	economic	ADJ
fueconorg-12932	56	51	downturns	downturn	NOUN
fueconorg-12932	56	52	,	,	PUNCT
fueconorg-12932	56	53	enhancing	enhance	VERB
fueconorg-12932	56	54	employee	employee	NOUN
fueconorg-12932	56	55	productivity	productivity	NOUN
fueconorg-12932	56	56	,	,	PUNCT
fueconorg-12932	56	57	attracting	attract	VERB
fueconorg-12932	56	58	and	and	CCONJ
fueconorg-12932	56	59	retaining	retain	VERB
fueconorg-12932	56	60	top	top	ADJ
fueconorg-12932	56	61	talent	talent	NOUN
fueconorg-12932	56	62	,	,	PUNCT
fueconorg-12932	56	63	drawing	draw	VERB
fueconorg-12932	56	64	high	high	ADJ
fueconorg-12932	56	65	-	-	PUNCT
fueconorg-12932	56	66	quality	quality	NOUN
fueconorg-12932	56	67	investors	investor	NOUN
fueconorg-12932	56	68	,	,	PUNCT
fueconorg-12932	56	69	entering	enter	VERB
fueconorg-12932	56	70	new	new	ADJ
fueconorg-12932	56	71	global	global	ADJ
fueconorg-12932	56	72	markets	market	NOUN
fueconorg-12932	56	73	,	,	PUNCT
fueconorg-12932	56	74	and	and	CCONJ
fueconorg-12932	56	75	gaining	gain	VERB
fueconorg-12932	56	76	more	more	ADV
fueconorg-12932	56	77	favorable	favorable	ADJ
fueconorg-12932	56	78	media	medium	NOUN
fueconorg-12932	56	79	coverage	coverage	NOUN
fueconorg-12932	56	80	.	.	PUNCT
fueconorg-12932	57	1	gunawan	gunawan	PROPN
fueconorg-12932	57	2	et	et	PROPN
fueconorg-12932	57	3	al	al	PROPN
fueconorg-12932	57	4	.	.	PROPN
fueconorg-12932	57	5	(	(	PUNCT
fueconorg-12932	57	6	2021	2021	NUM
fueconorg-12932	57	7	)	)	PUNCT
fueconorg-12932	57	8	found	find	VERB
fueconorg-12932	57	9	that	that	SCONJ
fueconorg-12932	57	10	corporate	corporate	ADJ
fueconorg-12932	57	11	reputation	reputation	NOUN
fueconorg-12932	57	12	has	have	VERB
fueconorg-12932	57	13	a	a	DET
fueconorg-12932	57	14	direct	direct	ADJ
fueconorg-12932	57	15	impact	impact	NOUN
fueconorg-12932	57	16	on	on	ADP
fueconorg-12932	57	17	the	the	DET
fueconorg-12932	57	18	crm	crm	PROPN
fueconorg-12932	57	19	quality	quality	NOUN
fueconorg-12932	57	20	.	.	PUNCT
fueconorg-12932	58	1	a	a	DET
fueconorg-12932	58	2	well	well	ADV
fueconorg-12932	58	3	-	-	PUNCT
fueconorg-12932	58	4	established	establish	VERB
fueconorg-12932	58	5	reputation	reputation	NOUN
fueconorg-12932	58	6	has	have	AUX
fueconorg-12932	58	7	been	be	AUX
fueconorg-12932	58	8	shown	show	VERB
fueconorg-12932	58	9	to	to	PART
fueconorg-12932	58	10	lower	low	ADJ
fueconorg-12932	58	11	company	company	NOUN
fueconorg-12932	58	12	costs	cost	NOUN
fueconorg-12932	58	13	,	,	PUNCT
fueconorg-12932	58	14	enable	enable	VERB
fueconorg-12932	58	15	premium	premium	ADJ
fueconorg-12932	58	16	pricing	pricing	NOUN
fueconorg-12932	58	17	,	,	PUNCT
fueconorg-12932	58	18	and	and	CCONJ
fueconorg-12932	58	19	attract	attract	VERB
fueconorg-12932	58	20	new	new	ADJ
fueconorg-12932	58	21	customers	customer	NOUN
fueconorg-12932	58	22	(	(	PUNCT
fueconorg-12932	58	23	fombrun	fombrun	ADJ
fueconorg-12932	58	24	,	,	PUNCT
fueconorg-12932	58	25	1996	1996	NUM
fueconorg-12932	58	26	)	)	PUNCT
fueconorg-12932	58	27	,	,	PUNCT
fueconorg-12932	58	28	enhance	enhance	VERB
fueconorg-12932	58	29	firm	firm	NOUN
fueconorg-12932	58	30	's	's	PART
fueconorg-12932	58	31	performance	performance	NOUN
fueconorg-12932	58	32	and	and	CCONJ
fueconorg-12932	58	33	boost	boost	VERB
fueconorg-12932	58	34	consumer	consumer	NOUN
fueconorg-12932	58	35	loyalty	loyalty	NOUN
fueconorg-12932	58	36	(	(	PUNCT
fueconorg-12932	58	37	le	le	X
fueconorg-12932	58	38	,	,	PUNCT
fueconorg-12932	58	39	2023	2023	NUM
fueconorg-12932	58	40	)	)	PUNCT
fueconorg-12932	58	41	,	,	PUNCT
fueconorg-12932	58	42	secure	secure	VERB
fueconorg-12932	58	43	talented	talented	ADJ
fueconorg-12932	58	44	employees	employee	NOUN
fueconorg-12932	58	45	(	(	PUNCT
fueconorg-12932	58	46	heller	heller	NOUN
fueconorg-12932	58	47	,	,	PUNCT
fueconorg-12932	58	48	2005	2005	NUM
fueconorg-12932	58	49	)	)	PUNCT
fueconorg-12932	58	50	,	,	PUNCT
fueconorg-12932	58	51	and	and	CCONJ
fueconorg-12932	58	52	create	create	VERB
fueconorg-12932	58	53	barriers	barrier	NOUN
fueconorg-12932	58	54	to	to	ADP
fueconorg-12932	58	55	competitive	competitive	ADJ
fueconorg-12932	58	56	threats	threat	NOUN
fueconorg-12932	58	57	(	(	PUNCT
fueconorg-12932	58	58	serra	serra	PROPN
fueconorg-12932	58	59	-	-	PUNCT
fueconorg-12932	58	60	cantallops	cantallops	PROPN
fueconorg-12932	58	61	et	et	PROPN
fueconorg-12932	58	62	al	al	PROPN
fueconorg-12932	58	63	.	.	PROPN
fueconorg-12932	58	64	,	,	PUNCT
fueconorg-12932	58	65	2018	2018	NUM
fueconorg-12932	58	66	)	)	PUNCT
fueconorg-12932	58	67	.	.	PUNCT
fueconorg-12932	59	1	2.2	2.2	NUM
fueconorg-12932	59	2	.	.	PUNCT
fueconorg-12932	59	3	customer	customer	NOUN
fueconorg-12932	59	4	relationship	relationship	NOUN
fueconorg-12932	59	5	management	management	NOUN
fueconorg-12932	59	6	(	(	PUNCT
fueconorg-12932	59	7	crm	crm	PROPN
fueconorg-12932	59	8	)	)	PUNCT
fueconorg-12932	59	9	according	accord	VERB
fueconorg-12932	59	10	to	to	ADP
fueconorg-12932	59	11	anderson	anderson	PROPN
fueconorg-12932	59	12	and	and	CCONJ
fueconorg-12932	59	13	kerr	kerr	PROPN
fueconorg-12932	59	14	(	(	PUNCT
fueconorg-12932	59	15	2001	2001	NUM
fueconorg-12932	59	16	,	,	PUNCT
fueconorg-12932	59	17	p.	p.	NOUN
fueconorg-12932	59	18	2	2	NUM
fueconorg-12932	59	19	)	)	PUNCT
fueconorg-12932	59	20	,	,	PUNCT
fueconorg-12932	59	21	crm	crm	PROPN
fueconorg-12932	59	22	is	be	AUX
fueconorg-12932	59	23	"	"	PUNCT
fueconorg-12932	59	24	a	a	DET
fueconorg-12932	59	25	comprehensive	comprehensive	ADJ
fueconorg-12932	59	26	approach	approach	NOUN
fueconorg-12932	59	27	for	for	ADP
fueconorg-12932	59	28	creating	create	VERB
fueconorg-12932	59	29	,	,	PUNCT
fueconorg-12932	59	30	maintaining	maintain	VERB
fueconorg-12932	59	31	and	and	CCONJ
fueconorg-12932	59	32	expanding	expand	VERB
fueconorg-12932	59	33	customer	customer	NOUN
fueconorg-12932	59	34	relationships	relationship	NOUN
fueconorg-12932	59	35	.	.	PUNCT
fueconorg-12932	59	36	"	"	PUNCT
fueconorg-12932	60	1	kotler	kotler	PROPN
fueconorg-12932	60	2	and	and	CCONJ
fueconorg-12932	60	3	armstrong	armstrong	PROPN
fueconorg-12932	60	4	(	(	PUNCT
fueconorg-12932	60	5	2018	2018	NUM
fueconorg-12932	60	6	,	,	PUNCT
fueconorg-12932	60	7	p.	p.	NOUN
fueconorg-12932	60	8	38	38	NUM
fueconorg-12932	60	9	)	)	PUNCT
fueconorg-12932	60	10	describe	describe	VERB
fueconorg-12932	60	11	crm	crm	NOUN
fueconorg-12932	60	12	as	as	ADP
fueconorg-12932	60	13	“	"	PUNCT
fueconorg-12932	60	14	the	the	DET
fueconorg-12932	60	15	overall	overall	ADJ
fueconorg-12932	60	16	process	process	NOUN
fueconorg-12932	60	17	of	of	ADP
fueconorg-12932	60	18	building	build	VERB
fueconorg-12932	60	19	and	and	CCONJ
fueconorg-12932	60	20	maintaining	maintain	VERB
fueconorg-12932	60	21	profitable	profitable	ADJ
fueconorg-12932	60	22	customer	customer	NOUN
fueconorg-12932	60	23	relationships	relationship	NOUN
fueconorg-12932	60	24	by	by	ADP
fueconorg-12932	60	25	delivering	deliver	VERB
fueconorg-12932	60	26	superior	superior	ADJ
fueconorg-12932	60	27	customer	customer	NOUN
fueconorg-12932	60	28	value	value	NOUN
fueconorg-12932	60	29	and	and	CCONJ
fueconorg-12932	60	30	satisfaction	satisfaction	NOUN
fueconorg-12932	60	31	.	.	PUNCT
fueconorg-12932	60	32	”	"	PUNCT
fueconorg-12932	61	1	parvatiyar	parvatiyar	PROPN
fueconorg-12932	61	2	and	and	CCONJ
fueconorg-12932	61	3	sheth	sheth	PROPN
fueconorg-12932	61	4	(	(	PUNCT
fueconorg-12932	61	5	2001	2001	NUM
fueconorg-12932	61	6	,	,	PUNCT
fueconorg-12932	61	7	p.	p.	NOUN
fueconorg-12932	61	8	5	5	NUM
fueconorg-12932	61	9	)	)	PUNCT
fueconorg-12932	61	10	define	define	VERB
fueconorg-12932	61	11	crm	crm	PROPN
fueconorg-12932	61	12	as	as	ADP
fueconorg-12932	61	13	“	"	PUNCT
fueconorg-12932	61	14	a	a	DET
fueconorg-12932	61	15	comprehensive	comprehensive	ADJ
fueconorg-12932	61	16	strategy	strategy	NOUN
fueconorg-12932	61	17	and	and	CCONJ
fueconorg-12932	61	18	process	process	NOUN
fueconorg-12932	61	19	of	of	ADP
fueconorg-12932	61	20	acquiring	acquire	VERB
fueconorg-12932	61	21	,	,	PUNCT
fueconorg-12932	61	22	retaining	retaining	NOUN
fueconorg-12932	61	23	,	,	PUNCT
fueconorg-12932	61	24	and	and	CCONJ
fueconorg-12932	61	25	partnering	partner	VERB
fueconorg-12932	61	26	with	with	ADP
fueconorg-12932	61	27	selective	selective	ADJ
fueconorg-12932	61	28	customers	customer	NOUN
fueconorg-12932	61	29	to	to	PART
fueconorg-12932	61	30	create	create	VERB
fueconorg-12932	61	31	superior	superior	ADJ
fueconorg-12932	61	32	value	value	NOUN
fueconorg-12932	61	33	for	for	ADP
fueconorg-12932	61	34	the	the	DET
fueconorg-12932	61	35	company	company	NOUN
fueconorg-12932	61	36	and	and	CCONJ
fueconorg-12932	61	37	the	the	DET
fueconorg-12932	61	38	customer	customer	NOUN
fueconorg-12932	61	39	.	.	PUNCT
fueconorg-12932	62	1	it	it	PRON
fueconorg-12932	62	2	involves	involve	VERB
fueconorg-12932	62	3	the	the	DET
fueconorg-12932	62	4	integration	integration	NOUN
fueconorg-12932	62	5	of	of	ADP
fueconorg-12932	62	6	marketing	marketing	NOUN
fueconorg-12932	62	7	,	,	PUNCT
fueconorg-12932	62	8	sales	sale	NOUN
fueconorg-12932	62	9	,	,	PUNCT
fueconorg-12932	62	10	customer	customer	NOUN
fueconorg-12932	62	11	service	service	NOUN
fueconorg-12932	62	12	,	,	PUNCT
fueconorg-12932	62	13	and	and	CCONJ
fueconorg-12932	62	14	the	the	DET
fueconorg-12932	62	15	supply	supply	NOUN
fueconorg-12932	62	16	150	150	NUM
fueconorg-12932	62	17	m.	m.	NOUN
fueconorg-12932	62	18	mechta	mechta	NOUN
fueconorg-12932	62	19	,	,	PUNCT
fueconorg-12932	62	20	m.	m.	PROPN
fueconorg-12932	62	21	kebab	kebab	PROPN
fueconorg-12932	62	22	,	,	PUNCT
fueconorg-12932	62	23	h.	h.	PROPN
fueconorg-12932	62	24	bouabdellah	bouabdellah	PROPN
fueconorg-12932	62	25	,	,	PUNCT
fueconorg-12932	62	26	k.	k.	PROPN
fueconorg-12932	62	27	mouloudj	mouloudj	PROPN
fueconorg-12932	62	28	chain	chain	NOUN
fueconorg-12932	62	29	functions	function	NOUN
fueconorg-12932	62	30	of	of	ADP
fueconorg-12932	62	31	the	the	DET
fueconorg-12932	62	32	organization	organization	NOUN
fueconorg-12932	62	33	to	to	PART
fueconorg-12932	62	34	achieve	achieve	VERB
fueconorg-12932	62	35	greater	great	ADJ
fueconorg-12932	62	36	efficiencies	efficiency	NOUN
fueconorg-12932	62	37	and	and	CCONJ
fueconorg-12932	62	38	effectiveness	effectiveness	NOUN
fueconorg-12932	62	39	in	in	ADP
fueconorg-12932	62	40	delivering	deliver	VERB
fueconorg-12932	62	41	customer	customer	NOUN
fueconorg-12932	62	42	value	value	NOUN
fueconorg-12932	62	43	.	.	PUNCT
fueconorg-12932	62	44	”	"	PUNCT
fueconorg-12932	63	1	crm	crm	PROPN
fueconorg-12932	63	2	encompasses	encompass	VERB
fueconorg-12932	63	3	methodologies	methodology	NOUN
fueconorg-12932	63	4	,	,	PUNCT
fueconorg-12932	63	5	strategies	strategy	NOUN
fueconorg-12932	63	6	,	,	PUNCT
fueconorg-12932	63	7	processes	process	NOUN
fueconorg-12932	63	8	,	,	PUNCT
fueconorg-12932	63	9	and	and	CCONJ
fueconorg-12932	63	10	technologies	technology	NOUN
fueconorg-12932	63	11	designed	design	VERB
fueconorg-12932	63	12	to	to	PART
fueconorg-12932	63	13	enhance	enhance	VERB
fueconorg-12932	63	14	the	the	DET
fueconorg-12932	63	15	relationship	relationship	NOUN
fueconorg-12932	63	16	between	between	ADP
fueconorg-12932	63	17	a	a	DET
fueconorg-12932	63	18	company	company	NOUN
fueconorg-12932	63	19	and	and	CCONJ
fueconorg-12932	63	20	its	its	PRON
fueconorg-12932	63	21	customers	customer	NOUN
fueconorg-12932	63	22	(	(	PUNCT
fueconorg-12932	63	23	messner	messner	NOUN
fueconorg-12932	63	24	,	,	PUNCT
fueconorg-12932	63	25	2005	2005	NUM
fueconorg-12932	63	26	)	)	PUNCT
fueconorg-12932	63	27	.	.	PUNCT
fueconorg-12932	64	1	variations	variation	NOUN
fueconorg-12932	64	2	in	in	ADP
fueconorg-12932	64	3	crm	crm	PROPN
fueconorg-12932	64	4	effectiveness	effectiveness	NOUN
fueconorg-12932	64	5	can	can	AUX
fueconorg-12932	64	6	lead	lead	VERB
fueconorg-12932	64	7	to	to	ADP
fueconorg-12932	64	8	significant	significant	ADJ
fueconorg-12932	64	9	differences	difference	NOUN
fueconorg-12932	64	10	in	in	ADP
fueconorg-12932	64	11	sales	sale	NOUN
fueconorg-12932	64	12	processes	process	NOUN
fueconorg-12932	64	13	(	(	PUNCT
fueconorg-12932	64	14	rodriguez	rodriguez	NOUN
fueconorg-12932	64	15	et	et	PROPN
fueconorg-12932	64	16	al	al	PROPN
fueconorg-12932	64	17	.	.	PROPN
fueconorg-12932	64	18	,	,	PUNCT
fueconorg-12932	64	19	2018	2018	NUM
fueconorg-12932	64	20	)	)	PUNCT
fueconorg-12932	64	21	.	.	PUNCT
fueconorg-12932	65	1	wang	wang	PROPN
fueconorg-12932	65	2	et	et	PROPN
fueconorg-12932	65	3	al	al	PROPN
fueconorg-12932	65	4	.	.	PROPN
fueconorg-12932	65	5	(	(	PUNCT
fueconorg-12932	65	6	2006	2006	NUM
fueconorg-12932	65	7	)	)	PUNCT
fueconorg-12932	65	8	found	find	VERB
fueconorg-12932	65	9	that	that	SCONJ
fueconorg-12932	65	10	crm	crm	NOUN
fueconorg-12932	65	11	performance	performance	NOUN
fueconorg-12932	65	12	is	be	AUX
fueconorg-12932	65	13	influenced	influence	VERB
fueconorg-12932	65	14	by	by	ADP
fueconorg-12932	65	15	corporate	corporate	ADJ
fueconorg-12932	65	16	reputation	reputation	NOUN
fueconorg-12932	65	17	and	and	CCONJ
fueconorg-12932	65	18	brand	brand	NOUN
fueconorg-12932	65	19	equity	equity	NOUN
fueconorg-12932	65	20	.	.	PUNCT
fueconorg-12932	66	1	in	in	ADP
fueconorg-12932	66	2	the	the	DET
fueconorg-12932	66	3	hotel	hotel	NOUN
fueconorg-12932	66	4	industry	industry	NOUN
fueconorg-12932	66	5	,	,	PUNCT
fueconorg-12932	66	6	crm	crm	PROPN
fueconorg-12932	66	7	is	be	AUX
fueconorg-12932	66	8	crucial	crucial	ADJ
fueconorg-12932	66	9	for	for	ADP
fueconorg-12932	66	10	enhancing	enhance	VERB
fueconorg-12932	66	11	guest	guest	NOUN
fueconorg-12932	66	12	retention	retention	NOUN
fueconorg-12932	66	13	,	,	PUNCT
fueconorg-12932	66	14	satisfaction	satisfaction	NOUN
fueconorg-12932	66	15	,	,	PUNCT
fueconorg-12932	66	16	and	and	CCONJ
fueconorg-12932	66	17	loyalty	loyalty	NOUN
fueconorg-12932	66	18	,	,	PUNCT
fueconorg-12932	66	19	while	while	SCONJ
fueconorg-12932	66	20	also	also	ADV
fueconorg-12932	66	21	reducing	reduce	VERB
fueconorg-12932	66	22	customer	customer	NOUN
fueconorg-12932	66	23	acquisition	acquisition	NOUN
fueconorg-12932	66	24	costs	cost	NOUN
fueconorg-12932	66	25	and	and	CCONJ
fueconorg-12932	66	26	boosting	boost	VERB
fueconorg-12932	66	27	profitability	profitability	NOUN
fueconorg-12932	66	28	(	(	PUNCT
fueconorg-12932	66	29	lo	lo	INTJ
fueconorg-12932	66	30	et	et	PROPN
fueconorg-12932	66	31	al	al	PROPN
fueconorg-12932	66	32	.	.	PROPN
fueconorg-12932	66	33	,	,	PUNCT
fueconorg-12932	66	34	2010	2010	NUM
fueconorg-12932	66	35	)	)	PUNCT
fueconorg-12932	66	36	.	.	PUNCT
fueconorg-12932	67	1	it	it	PRON
fueconorg-12932	67	2	significantly	significantly	ADV
fueconorg-12932	67	3	contributes	contribute	VERB
fueconorg-12932	67	4	to	to	ADP
fueconorg-12932	67	5	business	business	NOUN
fueconorg-12932	67	6	performance	performance	NOUN
fueconorg-12932	67	7	(	(	PUNCT
fueconorg-12932	67	8	haislip	haislip	PROPN
fueconorg-12932	67	9	&	&	CCONJ
fueconorg-12932	67	10	richardson	richardson	PROPN
fueconorg-12932	67	11	,	,	PUNCT
fueconorg-12932	67	12	2017	2017	NUM
fueconorg-12932	67	13	)	)	PUNCT
fueconorg-12932	67	14	and	and	CCONJ
fueconorg-12932	67	15	the	the	DET
fueconorg-12932	67	16	improvement	improvement	NOUN
fueconorg-12932	67	17	of	of	ADP
fueconorg-12932	67	18	"	"	PUNCT
fueconorg-12932	67	19	customer	customer	NOUN
fueconorg-12932	67	20	lifetime	lifetime	NOUN
fueconorg-12932	67	21	value	value	NOUN
fueconorg-12932	67	22	"	"	PUNCT
fueconorg-12932	67	23	(	(	PUNCT
fueconorg-12932	67	24	wu	wu	PROPN
fueconorg-12932	67	25	&	&	CCONJ
fueconorg-12932	67	26	lu	lu	PROPN
fueconorg-12932	67	27	,	,	PUNCT
fueconorg-12932	67	28	2012	2012	NUM
fueconorg-12932	67	29	)	)	PUNCT
fueconorg-12932	67	30	.	.	PUNCT
fueconorg-12932	68	1	among	among	ADP
fueconorg-12932	68	2	the	the	DET
fueconorg-12932	68	3	three	three	NUM
fueconorg-12932	68	4	subcategories	subcategorie	NOUN
fueconorg-12932	68	5	of	of	ADP
fueconorg-12932	68	6	crm—"collaborative	crm—"collaborative	ADJ
fueconorg-12932	68	7	,	,	PUNCT
fueconorg-12932	68	8	operational	operational	ADJ
fueconorg-12932	68	9	,	,	PUNCT
fueconorg-12932	68	10	and	and	CCONJ
fueconorg-12932	68	11	analytical"—torggler	analytical"—torggler	PROPN
fueconorg-12932	68	12	(	(	PUNCT
fueconorg-12932	68	13	2008	2008	NUM
fueconorg-12932	68	14	)	)	PUNCT
fueconorg-12932	68	15	found	find	VERB
fueconorg-12932	68	16	that	that	SCONJ
fueconorg-12932	68	17	operational	operational	PROPN
fueconorg-12932	68	18	crm	crm	PROPN
fueconorg-12932	68	19	systems	system	NOUN
fueconorg-12932	68	20	,	,	PUNCT
fueconorg-12932	68	21	which	which	PRON
fueconorg-12932	68	22	support	support	VERB
fueconorg-12932	68	23	marketing	marketing	NOUN
fueconorg-12932	68	24	,	,	PUNCT
fueconorg-12932	68	25	sales	sale	NOUN
fueconorg-12932	68	26	,	,	PUNCT
fueconorg-12932	68	27	and	and	CCONJ
fueconorg-12932	68	28	service	service	NOUN
fueconorg-12932	68	29	functions	function	NOUN
fueconorg-12932	68	30	,	,	PUNCT
fueconorg-12932	68	31	are	be	AUX
fueconorg-12932	68	32	the	the	DET
fueconorg-12932	68	33	most	most	ADV
fueconorg-12932	68	34	commonly	commonly	ADV
fueconorg-12932	68	35	utilized	utilize	VERB
fueconorg-12932	68	36	tools	tool	NOUN
fueconorg-12932	68	37	by	by	ADP
fueconorg-12932	68	38	surveyed	survey	VERB
fueconorg-12932	68	39	companies	company	NOUN
fueconorg-12932	68	40	.	.	PUNCT
fueconorg-12932	69	1	parvatiyar	parvatiyar	PROPN
fueconorg-12932	69	2	and	and	CCONJ
fueconorg-12932	69	3	sheth	sheth	PROPN
fueconorg-12932	69	4	(	(	PUNCT
fueconorg-12932	69	5	2001	2001	NUM
fueconorg-12932	69	6	,	,	PUNCT
fueconorg-12932	69	7	p.	p.	NOUN
fueconorg-12932	69	8	5	5	NUM
fueconorg-12932	69	9	)	)	PUNCT
fueconorg-12932	69	10	identify	identify	VERB
fueconorg-12932	69	11	four	four	NUM
fueconorg-12932	69	12	dimensions	dimension	NOUN
fueconorg-12932	69	13	of	of	ADP
fueconorg-12932	69	14	crm	crm	PROPN
fueconorg-12932	69	15	:	:	PUNCT
fueconorg-12932	69	16	"	"	PUNCT
fueconorg-12932	69	17	customer	customer	NOUN
fueconorg-12932	69	18	identification	identification	NOUN
fueconorg-12932	69	19	,	,	PUNCT
fueconorg-12932	69	20	customer	customer	NOUN
fueconorg-12932	69	21	attraction	attraction	NOUN
fueconorg-12932	69	22	,	,	PUNCT
fueconorg-12932	69	23	customer	customer	NOUN
fueconorg-12932	69	24	retention	retention	NOUN
fueconorg-12932	69	25	,	,	PUNCT
fueconorg-12932	69	26	and	and	CCONJ
fueconorg-12932	69	27	customer	customer	NOUN
fueconorg-12932	69	28	development	development	NOUN
fueconorg-12932	69	29	"	"	PUNCT
fueconorg-12932	69	30	.	.	PUNCT
fueconorg-12932	70	1	however	however	ADV
fueconorg-12932	70	2	,	,	PUNCT
fueconorg-12932	70	3	sin	sin	VERB
fueconorg-12932	70	4	et	et	PROPN
fueconorg-12932	70	5	al	al	PROPN
fueconorg-12932	70	6	.	.	PUNCT
fueconorg-12932	71	1	(	(	PUNCT
fueconorg-12932	71	2	2005	2005	NUM
fueconorg-12932	71	3	)	)	PUNCT
fueconorg-12932	71	4	offer	offer	VERB
fueconorg-12932	71	5	a	a	DET
fueconorg-12932	71	6	broader	broad	ADJ
fueconorg-12932	71	7	perspective	perspective	NOUN
fueconorg-12932	71	8	,	,	PUNCT
fueconorg-12932	71	9	defining	define	VERB
fueconorg-12932	71	10	crm	crm	NOUN
fueconorg-12932	71	11	as	as	ADP
fueconorg-12932	71	12	a	a	DET
fueconorg-12932	71	13	multidimensional	multidimensional	ADJ
fueconorg-12932	71	14	concept	concept	NOUN
fueconorg-12932	71	15	with	with	ADP
fueconorg-12932	71	16	four	four	NUM
fueconorg-12932	71	17	main	main	ADJ
fueconorg-12932	71	18	dimensions	dimension	NOUN
fueconorg-12932	71	19	:	:	PUNCT
fueconorg-12932	71	20	"	"	PUNCT
fueconorg-12932	71	21	key	key	ADJ
fueconorg-12932	71	22	customer	customer	NOUN
fueconorg-12932	71	23	orientation	orientation	NOUN
fueconorg-12932	71	24	,	,	PUNCT
fueconorg-12932	71	25	crm	crm	PROPN
fueconorg-12932	71	26	organization	organization	PROPN
fueconorg-12932	71	27	,	,	PUNCT
fueconorg-12932	71	28	knowledge	knowledge	NOUN
fueconorg-12932	71	29	management	management	NOUN
fueconorg-12932	71	30	,	,	PUNCT
fueconorg-12932	71	31	and	and	CCONJ
fueconorg-12932	71	32	technology	technology	NOUN
fueconorg-12932	71	33	-	-	PUNCT
fueconorg-12932	71	34	based	base	VERB
fueconorg-12932	71	35	crm	crm	NOUN
fueconorg-12932	71	36	"	"	PUNCT
fueconorg-12932	71	37	.	.	PUNCT
fueconorg-12932	72	1	our	our	PRON
fueconorg-12932	72	2	study	study	NOUN
fueconorg-12932	72	3	adopts	adopt	VERB
fueconorg-12932	72	4	the	the	DET
fueconorg-12932	72	5	latter	latter	ADJ
fueconorg-12932	72	6	framework	framework	NOUN
fueconorg-12932	72	7	(	(	PUNCT
fueconorg-12932	72	8	sin	sin	NOUN
fueconorg-12932	72	9	et	et	PROPN
fueconorg-12932	72	10	al	al	PROPN
fueconorg-12932	72	11	.	.	PROPN
fueconorg-12932	72	12	,	,	PUNCT
fueconorg-12932	72	13	2005	2005	NUM
fueconorg-12932	72	14	)	)	PUNCT
fueconorg-12932	72	15	due	due	ADP
fueconorg-12932	72	16	to	to	ADP
fueconorg-12932	72	17	its	its	PRON
fueconorg-12932	72	18	more	more	ADV
fueconorg-12932	72	19	comprehensive	comprehensive	ADJ
fueconorg-12932	72	20	nature	nature	NOUN
fueconorg-12932	72	21	.	.	PUNCT
fueconorg-12932	73	1	in	in	ADP
fueconorg-12932	73	2	this	this	DET
fueconorg-12932	73	3	context	context	NOUN
fueconorg-12932	73	4	,	,	PUNCT
fueconorg-12932	73	5	crm	crm	PROPN
fueconorg-12932	73	6	organization	organization	NOUN
fueconorg-12932	73	7	refers	refer	VERB
fueconorg-12932	73	8	to	to	ADP
fueconorg-12932	73	9	the	the	DET
fueconorg-12932	73	10	structural	structural	ADJ
fueconorg-12932	73	11	framework	framework	NOUN
fueconorg-12932	73	12	and	and	CCONJ
fueconorg-12932	73	13	policies	policy	NOUN
fueconorg-12932	73	14	that	that	PRON
fueconorg-12932	73	15	guide	guide	VERB
fueconorg-12932	73	16	how	how	SCONJ
fueconorg-12932	73	17	a	a	DET
fueconorg-12932	73	18	hotel	hotel	NOUN
fueconorg-12932	73	19	manages	manage	VERB
fueconorg-12932	73	20	its	its	PRON
fueconorg-12932	73	21	customer	customer	NOUN
fueconorg-12932	73	22	relationships	relationship	NOUN
fueconorg-12932	73	23	.	.	PUNCT
fueconorg-12932	74	1	it	it	PRON
fueconorg-12932	74	2	encompasses	encompass	VERB
fueconorg-12932	74	3	the	the	DET
fueconorg-12932	74	4	roles	role	NOUN
fueconorg-12932	74	5	and	and	CCONJ
fueconorg-12932	74	6	responsibilities	responsibility	NOUN
fueconorg-12932	74	7	of	of	ADP
fueconorg-12932	74	8	employees	employee	NOUN
fueconorg-12932	74	9	engaged	engage	VERB
fueconorg-12932	74	10	in	in	ADP
fueconorg-12932	74	11	crm	crm	NOUN
fueconorg-12932	74	12	activities	activity	NOUN
fueconorg-12932	74	13	,	,	PUNCT
fueconorg-12932	74	14	the	the	DET
fueconorg-12932	74	15	processes	process	NOUN
fueconorg-12932	74	16	established	establish	VERB
fueconorg-12932	74	17	to	to	PART
fueconorg-12932	74	18	manage	manage	VERB
fueconorg-12932	74	19	customer	customer	NOUN
fueconorg-12932	74	20	interactions	interaction	NOUN
fueconorg-12932	74	21	,	,	PUNCT
fueconorg-12932	74	22	and	and	CCONJ
fueconorg-12932	74	23	the	the	DET
fueconorg-12932	74	24	alignment	alignment	NOUN
fueconorg-12932	74	25	of	of	ADP
fueconorg-12932	74	26	crm	crm	NOUN
fueconorg-12932	74	27	strategies	strategy	NOUN
fueconorg-12932	74	28	with	with	ADP
fueconorg-12932	74	29	the	the	DET
fueconorg-12932	74	30	hotel	hotel	NOUN
fueconorg-12932	74	31	’s	’s	PART
fueconorg-12932	74	32	business	business	NOUN
fueconorg-12932	74	33	goals	goal	NOUN
fueconorg-12932	74	34	.	.	PUNCT
fueconorg-12932	75	1	shah	shah	PROPN
fueconorg-12932	75	2	et	et	PROPN
fueconorg-12932	75	3	al	al	PROPN
fueconorg-12932	75	4	.	.	PROPN
fueconorg-12932	76	1	(	(	PUNCT
fueconorg-12932	76	2	2024	2024	NUM
fueconorg-12932	76	3	)	)	PUNCT
fueconorg-12932	76	4	demonstrated	demonstrate	VERB
fueconorg-12932	76	5	that	that	SCONJ
fueconorg-12932	76	6	online	online	ADJ
fueconorg-12932	76	7	brand	brand	NOUN
fueconorg-12932	76	8	communities	community	NOUN
fueconorg-12932	76	9	have	have	VERB
fueconorg-12932	76	10	an	an	DET
fueconorg-12932	76	11	impact	impact	NOUN
fueconorg-12932	76	12	on	on	ADP
fueconorg-12932	76	13	the	the	DET
fueconorg-12932	76	14	crm	crm	NOUN
fueconorg-12932	76	15	capabilities	capability	NOUN
fueconorg-12932	76	16	.	.	PUNCT
fueconorg-12932	77	1	gunawan	gunawan	PROPN
fueconorg-12932	77	2	et	et	PROPN
fueconorg-12932	77	3	al	al	PROPN
fueconorg-12932	77	4	.	.	PROPN
fueconorg-12932	77	5	(	(	PUNCT
fueconorg-12932	77	6	2021	2021	NUM
fueconorg-12932	77	7	)	)	PUNCT
fueconorg-12932	77	8	discovered	discover	VERB
fueconorg-12932	77	9	that	that	SCONJ
fueconorg-12932	77	10	customer	customer	NOUN
fueconorg-12932	77	11	value	value	NOUN
fueconorg-12932	77	12	and	and	CCONJ
fueconorg-12932	77	13	customer	customer	NOUN
fueconorg-12932	77	14	satisfaction	satisfaction	NOUN
fueconorg-12932	77	15	have	have	VERB
fueconorg-12932	77	16	a	a	DET
fueconorg-12932	77	17	positive	positive	ADJ
fueconorg-12932	77	18	influence	influence	NOUN
fueconorg-12932	77	19	on	on	ADP
fueconorg-12932	77	20	the	the	DET
fueconorg-12932	77	21	crm	crm	PROPN
fueconorg-12932	77	22	quality	quality	NOUN
fueconorg-12932	77	23	.	.	PUNCT
fueconorg-12932	78	1	on	on	ADP
fueconorg-12932	78	2	the	the	DET
fueconorg-12932	78	3	other	other	ADJ
fueconorg-12932	78	4	hand	hand	NOUN
fueconorg-12932	78	5	,	,	PUNCT
fueconorg-12932	78	6	chalmeta	chalmeta	INTJ
fueconorg-12932	78	7	(	(	PUNCT
fueconorg-12932	78	8	2006	2006	NUM
fueconorg-12932	78	9	)	)	PUNCT
fueconorg-12932	78	10	highlights	highlight	VERB
fueconorg-12932	78	11	several	several	ADJ
fueconorg-12932	78	12	factors	factor	NOUN
fueconorg-12932	78	13	that	that	PRON
fueconorg-12932	78	14	can	can	AUX
fueconorg-12932	78	15	lead	lead	VERB
fueconorg-12932	78	16	to	to	ADP
fueconorg-12932	78	17	crm	crm	NOUN
fueconorg-12932	78	18	system	system	NOUN
fueconorg-12932	78	19	failures	failure	NOUN
fueconorg-12932	78	20	,	,	PUNCT
fueconorg-12932	78	21	including	include	VERB
fueconorg-12932	78	22	the	the	DET
fueconorg-12932	78	23	misconception	misconception	NOUN
fueconorg-12932	78	24	of	of	ADP
fueconorg-12932	78	25	crm	crm	NOUN
fueconorg-12932	78	26	as	as	ADP
fueconorg-12932	78	27	merely	merely	ADV
fueconorg-12932	78	28	a	a	DET
fueconorg-12932	78	29	technology	technology	NOUN
fueconorg-12932	78	30	,	,	PUNCT
fueconorg-12932	78	31	insufficient	insufficient	ADJ
fueconorg-12932	78	32	management	management	NOUN
fueconorg-12932	78	33	support	support	NOUN
fueconorg-12932	78	34	,	,	PUNCT
fueconorg-12932	78	35	lack	lack	NOUN
fueconorg-12932	78	36	of	of	ADP
fueconorg-12932	78	37	customer	customer	NOUN
fueconorg-12932	78	38	focus	focus	NOUN
fueconorg-12932	78	39	,	,	PUNCT
fueconorg-12932	78	40	inadequate	inadequate	ADJ
fueconorg-12932	78	41	readiness	readiness	NOUN
fueconorg-12932	78	42	for	for	ADP
fueconorg-12932	78	43	crm	crm	PROPN
fueconorg-12932	78	44	software	software	NOUN
fueconorg-12932	78	45	,	,	PUNCT
fueconorg-12932	78	46	poor	poor	ADJ
fueconorg-12932	78	47	data	datum	NOUN
fueconorg-12932	78	48	quality	quality	NOUN
fueconorg-12932	78	49	,	,	PUNCT
fueconorg-12932	78	50	unclear	unclear	ADJ
fueconorg-12932	78	51	strategy	strategy	NOUN
fueconorg-12932	78	52	and	and	CCONJ
fueconorg-12932	78	53	vision	vision	NOUN
fueconorg-12932	78	54	,	,	PUNCT
fueconorg-12932	78	55	and	and	CCONJ
fueconorg-12932	78	56	insufficient	insufficient	ADJ
fueconorg-12932	78	57	customer	customer	NOUN
fueconorg-12932	78	58	engagement	engagement	NOUN
fueconorg-12932	78	59	with	with	ADP
fueconorg-12932	78	60	crm	crm	PROPN
fueconorg-12932	78	61	solutions	solution	NOUN
fueconorg-12932	78	62	.	.	PUNCT
fueconorg-12932	79	1	therefore	therefore	ADV
fueconorg-12932	79	2	,	,	PUNCT
fueconorg-12932	79	3	crm	crm	NOUN
fueconorg-12932	79	4	managers	manager	NOUN
fueconorg-12932	79	5	should	should	AUX
fueconorg-12932	79	6	focus	focus	VERB
fueconorg-12932	79	7	on	on	ADP
fueconorg-12932	79	8	the	the	DET
fueconorg-12932	79	9	effective	effective	ADJ
fueconorg-12932	79	10	practical	practical	ADJ
fueconorg-12932	79	11	implementation	implementation	NOUN
fueconorg-12932	79	12	of	of	ADP
fueconorg-12932	79	13	crm	crm	NOUN
fueconorg-12932	79	14	strategies	strategy	NOUN
fueconorg-12932	79	15	and	and	CCONJ
fueconorg-12932	79	16	programs	program	NOUN
fueconorg-12932	79	17	.	.	PUNCT
fueconorg-12932	80	1	this	this	PRON
fueconorg-12932	80	2	includes	include	VERB
fueconorg-12932	80	3	actions	action	NOUN
fueconorg-12932	80	4	taken	take	VERB
fueconorg-12932	80	5	to	to	PART
fueconorg-12932	80	6	execute	execute	VERB
fueconorg-12932	80	7	crm	crm	NOUN
fueconorg-12932	80	8	plans	plan	NOUN
fueconorg-12932	80	9	,	,	PUNCT
fueconorg-12932	80	10	such	such	ADJ
fueconorg-12932	80	11	as	as	ADP
fueconorg-12932	80	12	employee	employee	NOUN
fueconorg-12932	80	13	training	training	NOUN
fueconorg-12932	80	14	.	.	PUNCT
fueconorg-12932	81	1	thus	thus	ADV
fueconorg-12932	81	2	,	,	PUNCT
fueconorg-12932	81	3	effective	effective	ADJ
fueconorg-12932	81	4	implementation	implementation	NOUN
fueconorg-12932	81	5	is	be	AUX
fueconorg-12932	81	6	crucial	crucial	ADJ
fueconorg-12932	81	7	for	for	ADP
fueconorg-12932	81	8	translating	translate	VERB
fueconorg-12932	81	9	crm	crm	NOUN
fueconorg-12932	81	10	strategies	strategy	NOUN
fueconorg-12932	81	11	into	into	ADP
fueconorg-12932	81	12	tangible	tangible	ADJ
fueconorg-12932	81	13	results	result	NOUN
fueconorg-12932	81	14	,	,	PUNCT
fueconorg-12932	81	15	such	such	ADJ
fueconorg-12932	81	16	as	as	ADP
fueconorg-12932	81	17	enhancing	enhance	VERB
fueconorg-12932	81	18	the	the	DET
fueconorg-12932	81	19	customer	customer	NOUN
fueconorg-12932	81	20	experience	experience	NOUN
fueconorg-12932	81	21	.	.	PUNCT
fueconorg-12932	82	1	2.3	2.3	NUM
fueconorg-12932	82	2	.	.	PUNCT
fueconorg-12932	82	3	developing	develop	VERB
fueconorg-12932	82	4	hypotheses	hypothesis	NOUN
fueconorg-12932	82	5	2.3.1	2.3.1	NUM
fueconorg-12932	82	6	.	.	PUNCT
fueconorg-12932	82	7	key	key	ADJ
fueconorg-12932	82	8	customer	customer	NOUN
fueconorg-12932	82	9	focus	focus	NOUN
fueconorg-12932	82	10	and	and	CCONJ
fueconorg-12932	82	11	hotel	hotel	NOUN
fueconorg-12932	82	12	reputation	reputation	NOUN
fueconorg-12932	82	13	attracting	attract	VERB
fueconorg-12932	82	14	and	and	CCONJ
fueconorg-12932	82	15	retaining	retain	VERB
fueconorg-12932	82	16	customers	customer	NOUN
fueconorg-12932	82	17	is	be	AUX
fueconorg-12932	82	18	a	a	DET
fueconorg-12932	82	19	fundamental	fundamental	ADJ
fueconorg-12932	82	20	goal	goal	NOUN
fueconorg-12932	82	21	for	for	ADP
fueconorg-12932	82	22	any	any	DET
fueconorg-12932	82	23	business	business	NOUN
fueconorg-12932	82	24	.	.	PUNCT
fueconorg-12932	83	1	according	accord	VERB
fueconorg-12932	83	2	to	to	ADP
fueconorg-12932	83	3	sin	sin	NOUN
fueconorg-12932	83	4	et	et	PROPN
fueconorg-12932	83	5	al	al	PROPN
fueconorg-12932	83	6	.	.	PUNCT
fueconorg-12932	84	1	(	(	PUNCT
fueconorg-12932	84	2	2005	2005	NUM
fueconorg-12932	84	3	,	,	PUNCT
fueconorg-12932	84	4	p.	p.	NOUN
fueconorg-12932	84	5	1267	1267	NUM
fueconorg-12932	84	6	)	)	PUNCT
fueconorg-12932	84	7	,	,	PUNCT
fueconorg-12932	84	8	the	the	DET
fueconorg-12932	84	9	key	key	ADJ
fueconorg-12932	84	10	customer	customer	NOUN
fueconorg-12932	84	11	focus	focus	NOUN
fueconorg-12932	84	12	dimension	dimension	NOUN
fueconorg-12932	84	13	comprises	comprise	VERB
fueconorg-12932	84	14	four	four	NUM
fueconorg-12932	84	15	elements	element	NOUN
fueconorg-12932	84	16	:	:	PUNCT
fueconorg-12932	84	17	"	"	PUNCT
fueconorg-12932	84	18	customer	customer	NOUN
fueconorg-12932	84	19	-	-	PUNCT
fueconorg-12932	84	20	centric	centric	NOUN
fueconorg-12932	84	21	marketing	marketing	NOUN
fueconorg-12932	84	22	,	,	PUNCT
fueconorg-12932	84	23	key	key	ADJ
fueconorg-12932	84	24	customer	customer	NOUN
fueconorg-12932	84	25	lifetime	lifetime	NOUN
fueconorg-12932	84	26	value	value	NOUN
fueconorg-12932	84	27	identification	identification	NOUN
fueconorg-12932	84	28	,	,	PUNCT
fueconorg-12932	84	29	personalization	personalization	NOUN
fueconorg-12932	84	30	,	,	PUNCT
fueconorg-12932	84	31	and	and	CCONJ
fueconorg-12932	84	32	interactive	interactive	ADJ
fueconorg-12932	84	33	co	co	NOUN
fueconorg-12932	84	34	-	-	ADJ
fueconorg-12932	84	35	creation	creation	ADJ
fueconorg-12932	84	36	marketing	marketing	NOUN
fueconorg-12932	84	37	"	"	PUNCT
fueconorg-12932	84	38	.	.	PUNCT
fueconorg-12932	85	1	buttle	buttle	PROPN
fueconorg-12932	85	2	(	(	PUNCT
fueconorg-12932	85	3	2009	2009	NUM
fueconorg-12932	85	4	,	,	PUNCT
fueconorg-12932	85	5	p.	p.	NOUN
fueconorg-12932	85	6	193	193	NUM
fueconorg-12932	85	7	)	)	PUNCT
fueconorg-12932	85	8	states	state	VERB
fueconorg-12932	85	9	that	that	SCONJ
fueconorg-12932	85	10	customization	customization	NOUN
fueconorg-12932	85	11	means	mean	VERB
fueconorg-12932	85	12	that	that	SCONJ
fueconorg-12932	85	13	"	"	PUNCT
fueconorg-12932	85	14	companies	company	NOUN
fueconorg-12932	85	15	have	have	VERB
fueconorg-12932	85	16	to	to	PART
fueconorg-12932	85	17	be	be	AUX
fueconorg-12932	85	18	aware	aware	ADJ
fueconorg-12932	85	19	of	of	ADP
fueconorg-12932	85	20	,	,	PUNCT
fueconorg-12932	85	21	and	and	CCONJ
fueconorg-12932	85	22	responsive	responsive	ADJ
fueconorg-12932	85	23	to	to	ADP
fueconorg-12932	85	24	,	,	PUNCT
fueconorg-12932	85	25	customers	customer	NOUN
fueconorg-12932	85	26	’	’	PART
fueconorg-12932	85	27	differing	differ	VERB
fueconorg-12932	85	28	requirements	requirement	NOUN
fueconorg-12932	85	29	"	"	PUNCT
fueconorg-12932	85	30	.	.	PUNCT
fueconorg-12932	86	1	in	in	ADP
fueconorg-12932	86	2	this	this	DET
fueconorg-12932	86	3	context	context	NOUN
fueconorg-12932	86	4	,	,	PUNCT
fueconorg-12932	86	5	each	each	DET
fueconorg-12932	86	6	customer	customer	NOUN
fueconorg-12932	86	7	represents	represent	VERB
fueconorg-12932	86	8	a	a	DET
fueconorg-12932	86	9	distinct	distinct	ADJ
fueconorg-12932	86	10	market	market	NOUN
fueconorg-12932	86	11	segment	segment	NOUN
fueconorg-12932	86	12	(	(	PUNCT
fueconorg-12932	86	13	rao	rao	NOUN
fueconorg-12932	86	14	,	,	PUNCT
fueconorg-12932	86	15	2011	2011	NUM
fueconorg-12932	86	16	)	)	PUNCT
fueconorg-12932	86	17	.	.	PUNCT
fueconorg-12932	87	1	enhanced	enhance	VERB
fueconorg-12932	87	2	customization	customization	NOUN
fueconorg-12932	87	3	of	of	ADP
fueconorg-12932	87	4	service	service	NOUN
fueconorg-12932	87	5	offerings	offering	NOUN
fueconorg-12932	87	6	can	can	AUX
fueconorg-12932	87	7	lead	lead	VERB
fueconorg-12932	87	8	to	to	ADP
fueconorg-12932	87	9	greater	great	ADJ
fueconorg-12932	87	10	customer	customer	NOUN
fueconorg-12932	87	11	satisfaction	satisfaction	NOUN
fueconorg-12932	87	12	(	(	PUNCT
fueconorg-12932	87	13	dah	dah	PROPN
fueconorg-12932	87	14	et	et	PROPN
fueconorg-12932	87	15	al	al	PROPN
fueconorg-12932	87	16	.	.	PROPN
fueconorg-12932	87	17	,	,	PUNCT
fueconorg-12932	87	18	2023	2023	NUM
fueconorg-12932	87	19	;	;	PUNCT
fueconorg-12932	87	20	lepistö	lepistö	PROPN
fueconorg-12932	87	21	et	et	PROPN
fueconorg-12932	87	22	al	al	PROPN
fueconorg-12932	87	23	.	.	PROPN
fueconorg-12932	87	24	,	,	PUNCT
fueconorg-12932	87	25	2024	2024	NUM
fueconorg-12932	87	26	)	)	PUNCT
fueconorg-12932	87	27	,	,	PUNCT
fueconorg-12932	87	28	customer	customer	NOUN
fueconorg-12932	87	29	retention	retention	NOUN
fueconorg-12932	87	30	(	(	PUNCT
fueconorg-12932	87	31	srinivasan	srinivasan	NOUN
fueconorg-12932	87	32	et	et	PROPN
fueconorg-12932	87	33	al	al	PROPN
fueconorg-12932	87	34	.	.	PROPN
fueconorg-12932	87	35	,	,	PUNCT
fueconorg-12932	87	36	2002	2002	NUM
fueconorg-12932	87	37	)	)	PUNCT
fueconorg-12932	87	38	and	and	CCONJ
fueconorg-12932	87	39	increased	increase	VERB
fueconorg-12932	87	40	profitability	profitability	NOUN
fueconorg-12932	87	41	(	(	PUNCT
fueconorg-12932	87	42	ryals	ryal	NOUN
fueconorg-12932	87	43	&	&	CCONJ
fueconorg-12932	87	44	knox	knox	PROPN
fueconorg-12932	87	45	,	,	PUNCT
fueconorg-12932	87	46	2001	2001	NUM
fueconorg-12932	87	47	)	)	PUNCT
fueconorg-12932	87	48	.	.	PUNCT
fueconorg-12932	88	1	the	the	DET
fueconorg-12932	88	2	effect	effect	NOUN
fueconorg-12932	88	3	of	of	ADP
fueconorg-12932	88	4	customer	customer	NOUN
fueconorg-12932	88	5	relationship	relationship	NOUN
fueconorg-12932	88	6	management	management	NOUN
fueconorg-12932	88	7	dimensions	dimension	NOUN
fueconorg-12932	88	8	on	on	ADP
fueconorg-12932	88	9	hotel	hotel	NOUN
fueconorg-12932	88	10	reputation	reputation	NOUN
fueconorg-12932	88	11	:	:	PUNCT
fueconorg-12932	88	12	an	an	DET
fueconorg-12932	88	13	empirical	empirical	ADJ
fueconorg-12932	88	14	study	study	NOUN
fueconorg-12932	88	15	151	151	NUM
fueconorg-12932	88	16	in	in	ADP
fueconorg-12932	88	17	the	the	DET
fueconorg-12932	88	18	hotel	hotel	NOUN
fueconorg-12932	88	19	industry	industry	NOUN
fueconorg-12932	88	20	,	,	PUNCT
fueconorg-12932	88	21	customer	customer	NOUN
fueconorg-12932	88	22	preferences	preference	NOUN
fueconorg-12932	88	23	are	be	AUX
fueconorg-12932	88	24	shaped	shape	VERB
fueconorg-12932	88	25	by	by	ADP
fueconorg-12932	88	26	factors	factor	NOUN
fueconorg-12932	88	27	such	such	ADJ
fueconorg-12932	88	28	as	as	ADP
fueconorg-12932	88	29	service	service	NOUN
fueconorg-12932	88	30	quality	quality	NOUN
fueconorg-12932	88	31	,	,	PUNCT
fueconorg-12932	88	32	business	business	NOUN
fueconorg-12932	88	33	facilities	facility	NOUN
fueconorg-12932	88	34	,	,	PUNCT
fueconorg-12932	88	35	value	value	NOUN
fueconorg-12932	88	36	,	,	PUNCT
fueconorg-12932	88	37	room	room	NOUN
fueconorg-12932	88	38	and	and	CCONJ
fueconorg-12932	88	39	front	front	ADJ
fueconorg-12932	88	40	desk	desk	NOUN
fueconorg-12932	88	41	services	service	NOUN
fueconorg-12932	88	42	,	,	PUNCT
fueconorg-12932	88	43	food	food	NOUN
fueconorg-12932	88	44	,	,	PUNCT
fueconorg-12932	88	45	recreation	recreation	NOUN
fueconorg-12932	88	46	,	,	PUNCT
fueconorg-12932	88	47	and	and	CCONJ
fueconorg-12932	88	48	security	security	NOUN
fueconorg-12932	88	49	(	(	PUNCT
fueconorg-12932	88	50	chu	chu	PROPN
fueconorg-12932	88	51	&	&	CCONJ
fueconorg-12932	88	52	choi	choi	PROPN
fueconorg-12932	88	53	,	,	PUNCT
fueconorg-12932	88	54	2000	2000	NUM
fueconorg-12932	88	55	)	)	PUNCT
fueconorg-12932	88	56	.	.	PUNCT
fueconorg-12932	89	1	hotels	hotel	NOUN
fueconorg-12932	89	2	with	with	ADP
fueconorg-12932	89	3	strong	strong	ADJ
fueconorg-12932	89	4	reputations	reputation	NOUN
fueconorg-12932	89	5	are	be	AUX
fueconorg-12932	89	6	more	more	ADV
fueconorg-12932	89	7	likely	likely	ADJ
fueconorg-12932	89	8	to	to	PART
fueconorg-12932	89	9	attract	attract	VERB
fueconorg-12932	89	10	and	and	CCONJ
fueconorg-12932	89	11	retain	retain	VERB
fueconorg-12932	89	12	customers	customer	NOUN
fueconorg-12932	89	13	(	(	PUNCT
fueconorg-12932	89	14	serra	serra	PROPN
fueconorg-12932	89	15	-	-	PUNCT
fueconorg-12932	89	16	cantallops	cantallops	PROPN
fueconorg-12932	89	17	et	et	PROPN
fueconorg-12932	89	18	al	al	PROPN
fueconorg-12932	89	19	.	.	PROPN
fueconorg-12932	89	20	,	,	PUNCT
fueconorg-12932	89	21	2018	2018	NUM
fueconorg-12932	89	22	)	)	PUNCT
fueconorg-12932	89	23	.	.	PUNCT
fueconorg-12932	90	1	the	the	DET
fueconorg-12932	90	2	credibility	credibility	NOUN
fueconorg-12932	90	3	of	of	ADP
fueconorg-12932	90	4	ewom	ewom	NOUN
fueconorg-12932	90	5	plays	play	VERB
fueconorg-12932	90	6	a	a	DET
fueconorg-12932	90	7	crucial	crucial	ADJ
fueconorg-12932	90	8	role	role	NOUN
fueconorg-12932	90	9	in	in	ADP
fueconorg-12932	90	10	managing	manage	VERB
fueconorg-12932	90	11	online	online	ADJ
fueconorg-12932	90	12	reputation	reputation	NOUN
fueconorg-12932	90	13	within	within	ADP
fueconorg-12932	90	14	the	the	DET
fueconorg-12932	90	15	hospitality	hospitality	NOUN
fueconorg-12932	90	16	sector	sector	NOUN
fueconorg-12932	90	17	(	(	PUNCT
fueconorg-12932	90	18	reyes	reyes	PROPN
fueconorg-12932	90	19	-	-	PUNCT
fueconorg-12932	90	20	menendez	menendez	PROPN
fueconorg-12932	90	21	et	et	PROPN
fueconorg-12932	90	22	al	al	PROPN
fueconorg-12932	90	23	.	.	PROPN
fueconorg-12932	90	24	,	,	PUNCT
fueconorg-12932	90	25	2019	2019	NUM
fueconorg-12932	90	26	)	)	PUNCT
fueconorg-12932	90	27	.	.	PUNCT
fueconorg-12932	91	1	grunig	grunig	PROPN
fueconorg-12932	91	2	and	and	CCONJ
fueconorg-12932	91	3	hung	hung	PROPN
fueconorg-12932	91	4	(	(	PUNCT
fueconorg-12932	91	5	2002	2002	NUM
fueconorg-12932	91	6	)	)	PUNCT
fueconorg-12932	91	7	argue	argue	VERB
fueconorg-12932	91	8	that	that	SCONJ
fueconorg-12932	91	9	the	the	DET
fueconorg-12932	91	10	quality	quality	NOUN
fueconorg-12932	91	11	of	of	ADP
fueconorg-12932	91	12	relationships	relationship	NOUN
fueconorg-12932	91	13	significantly	significantly	ADV
fueconorg-12932	91	14	impacts	impact	VERB
fueconorg-12932	91	15	reputation	reputation	NOUN
fueconorg-12932	91	16	.	.	PUNCT
fueconorg-12932	92	1	kim	kim	PROPN
fueconorg-12932	92	2	and	and	CCONJ
fueconorg-12932	92	3	kim	kim	PROPN
fueconorg-12932	92	4	(	(	PUNCT
fueconorg-12932	92	5	2016	2016	NUM
fueconorg-12932	92	6	)	)	PUNCT
fueconorg-12932	92	7	found	find	VERB
fueconorg-12932	92	8	a	a	DET
fueconorg-12932	92	9	positive	positive	ADJ
fueconorg-12932	92	10	correlation	correlation	NOUN
fueconorg-12932	92	11	between	between	ADP
fueconorg-12932	92	12	reputation	reputation	NOUN
fueconorg-12932	92	13	and	and	CCONJ
fueconorg-12932	92	14	overall	overall	ADJ
fueconorg-12932	92	15	customer	customer	NOUN
fueconorg-12932	92	16	trust	trust	NOUN
fueconorg-12932	92	17	in	in	ADP
fueconorg-12932	92	18	the	the	DET
fueconorg-12932	92	19	hotel	hotel	NOUN
fueconorg-12932	92	20	industry	industry	NOUN
fueconorg-12932	92	21	.	.	PUNCT
fueconorg-12932	93	1	bartikowski	bartikowski	VERB
fueconorg-12932	93	2	and	and	CCONJ
fueconorg-12932	93	3	walsh	walsh	PROPN
fueconorg-12932	93	4	(	(	PUNCT
fueconorg-12932	93	5	2011	2011	NUM
fueconorg-12932	93	6	)	)	PUNCT
fueconorg-12932	93	7	discovered	discover	VERB
fueconorg-12932	93	8	that	that	SCONJ
fueconorg-12932	93	9	a	a	DET
fueconorg-12932	93	10	positive	positive	ADJ
fueconorg-12932	93	11	customer	customer	NOUN
fueconorg-12932	93	12	-	-	PUNCT
fueconorg-12932	93	13	based	base	VERB
fueconorg-12932	93	14	corporate	corporate	ADJ
fueconorg-12932	93	15	reputation	reputation	NOUN
fueconorg-12932	93	16	enhances	enhance	VERB
fueconorg-12932	93	17	customer	customer	NOUN
fueconorg-12932	93	18	commitment	commitment	NOUN
fueconorg-12932	93	19	,	,	PUNCT
fueconorg-12932	93	20	loyalty	loyalty	NOUN
fueconorg-12932	93	21	,	,	PUNCT
fueconorg-12932	93	22	and	and	CCONJ
fueconorg-12932	93	23	citizenship	citizenship	NOUN
fueconorg-12932	93	24	behaviors	behavior	NOUN
fueconorg-12932	93	25	such	such	ADJ
fueconorg-12932	93	26	as	as	ADP
fueconorg-12932	93	27	helping	help	VERB
fueconorg-12932	93	28	other	other	ADJ
fueconorg-12932	93	29	customers	customer	NOUN
fueconorg-12932	93	30	and	and	CCONJ
fueconorg-12932	93	31	supporting	support	VERB
fueconorg-12932	93	32	the	the	DET
fueconorg-12932	93	33	company	company	NOUN
fueconorg-12932	93	34	.	.	PUNCT
fueconorg-12932	94	1	serracantallops	serracantallop	NOUN
fueconorg-12932	94	2	et	et	PROPN
fueconorg-12932	94	3	al	al	PROPN
fueconorg-12932	94	4	.	.	PUNCT
fueconorg-12932	95	1	(	(	PUNCT
fueconorg-12932	95	2	2018	2018	NUM
fueconorg-12932	95	3	)	)	PUNCT
fueconorg-12932	95	4	observed	observe	VERB
fueconorg-12932	95	5	that	that	SCONJ
fueconorg-12932	95	6	hotel	hotel	NOUN
fueconorg-12932	95	7	reputation	reputation	NOUN
fueconorg-12932	95	8	has	have	VERB
fueconorg-12932	95	9	a	a	DET
fueconorg-12932	95	10	direct	direct	ADJ
fueconorg-12932	95	11	positive	positive	ADJ
fueconorg-12932	95	12	effect	effect	NOUN
fueconorg-12932	95	13	on	on	ADP
fueconorg-12932	95	14	customer	customer	NOUN
fueconorg-12932	95	15	loyalty	loyalty	NOUN
fueconorg-12932	95	16	.	.	PUNCT
fueconorg-12932	96	1	in	in	ADP
fueconorg-12932	96	2	indonesia	indonesia	PROPN
fueconorg-12932	96	3	,	,	PUNCT
fueconorg-12932	96	4	rafiki	rafiki	PROPN
fueconorg-12932	96	5	et	et	PROPN
fueconorg-12932	96	6	al	al	PROPN
fueconorg-12932	96	7	.	.	PROPN
fueconorg-12932	97	1	(	(	PUNCT
fueconorg-12932	97	2	2024	2024	NUM
fueconorg-12932	97	3	)	)	PUNCT
fueconorg-12932	97	4	found	find	VERB
fueconorg-12932	97	5	that	that	SCONJ
fueconorg-12932	97	6	crm	crm	NOUN
fueconorg-12932	97	7	practices	practice	NOUN
fueconorg-12932	97	8	had	have	VERB
fueconorg-12932	97	9	a	a	DET
fueconorg-12932	97	10	significant	significant	ADJ
fueconorg-12932	97	11	positive	positive	ADJ
fueconorg-12932	97	12	impact	impact	NOUN
fueconorg-12932	97	13	on	on	ADP
fueconorg-12932	97	14	customer	customer	NOUN
fueconorg-12932	97	15	satisfaction	satisfaction	NOUN
fueconorg-12932	97	16	in	in	ADP
fueconorg-12932	97	17	"	"	PUNCT
fueconorg-12932	97	18	islamic	islamic	ADJ
fueconorg-12932	97	19	-	-	PUNCT
fueconorg-12932	97	20	based	base	VERB
fueconorg-12932	97	21	hotels	hotel	NOUN
fueconorg-12932	97	22	.	.	PUNCT
fueconorg-12932	97	23	"	"	PUNCT
fueconorg-12932	98	1	in	in	ADP
fueconorg-12932	98	2	yemen	yemen	PROPN
fueconorg-12932	98	3	,	,	PUNCT
fueconorg-12932	98	4	alqershi	alqershi	PROPN
fueconorg-12932	98	5	et	et	PROPN
fueconorg-12932	98	6	al	al	PROPN
fueconorg-12932	98	7	.	.	PROPN
fueconorg-12932	99	1	(	(	PUNCT
fueconorg-12932	99	2	2022	2022	NUM
fueconorg-12932	99	3	)	)	PUNCT
fueconorg-12932	99	4	identified	identify	VERB
fueconorg-12932	99	5	that	that	SCONJ
fueconorg-12932	99	6	a	a	DET
fueconorg-12932	99	7	significant	significant	ADJ
fueconorg-12932	99	8	emphasis	emphasis	NOUN
fueconorg-12932	99	9	on	on	ADP
fueconorg-12932	99	10	customer	customer	NOUN
fueconorg-12932	99	11	focus	focus	NOUN
fueconorg-12932	99	12	has	have	VERB
fueconorg-12932	99	13	a	a	DET
fueconorg-12932	99	14	positive	positive	ADJ
fueconorg-12932	99	15	impact	impact	NOUN
fueconorg-12932	99	16	on	on	ADP
fueconorg-12932	99	17	the	the	DET
fueconorg-12932	99	18	performance	performance	NOUN
fueconorg-12932	99	19	of	of	ADP
fueconorg-12932	99	20	smes	sme	NOUN
fueconorg-12932	99	21	.	.	PUNCT
fueconorg-12932	100	1	additionally	additionally	ADV
fueconorg-12932	100	2	,	,	PUNCT
fueconorg-12932	100	3	gul	gul	PROPN
fueconorg-12932	100	4	(	(	PUNCT
fueconorg-12932	100	5	2014	2014	NUM
fueconorg-12932	100	6	)	)	PUNCT
fueconorg-12932	100	7	indicated	indicate	VERB
fueconorg-12932	100	8	a	a	DET
fueconorg-12932	100	9	relationship	relationship	NOUN
fueconorg-12932	100	10	among	among	ADP
fueconorg-12932	100	11	reputation	reputation	NOUN
fueconorg-12932	100	12	,	,	PUNCT
fueconorg-12932	100	13	customer	customer	NOUN
fueconorg-12932	100	14	satisfaction	satisfaction	NOUN
fueconorg-12932	100	15	,	,	PUNCT
fueconorg-12932	100	16	trust	trust	NOUN
fueconorg-12932	100	17	,	,	PUNCT
fueconorg-12932	100	18	and	and	CCONJ
fueconorg-12932	100	19	customer	customer	NOUN
fueconorg-12932	100	20	loyalty	loyalty	NOUN
fueconorg-12932	100	21	.	.	PUNCT
fueconorg-12932	101	1	however	however	ADV
fueconorg-12932	101	2	,	,	PUNCT
fueconorg-12932	101	3	lepistö	lepistö	PROPN
fueconorg-12932	101	4	et	et	PROPN
fueconorg-12932	101	5	al	al	PROPN
fueconorg-12932	101	6	.	.	PROPN
fueconorg-12932	101	7	(	(	PUNCT
fueconorg-12932	101	8	2024	2024	NUM
fueconorg-12932	101	9	)	)	PUNCT
fueconorg-12932	101	10	indicate	indicate	VERB
fueconorg-12932	101	11	that	that	SCONJ
fueconorg-12932	101	12	customer	customer	NOUN
fueconorg-12932	101	13	focus	focus	VERB
fueconorg-12932	101	14	a	a	DET
fueconorg-12932	101	15	non	non	ADJ
fueconorg-12932	101	16	-	-	ADJ
fueconorg-12932	101	17	significant	significant	ADJ
fueconorg-12932	101	18	effect	effect	NOUN
fueconorg-12932	101	19	on	on	ADP
fueconorg-12932	101	20	company	company	NOUN
fueconorg-12932	101	21	reputation	reputation	NOUN
fueconorg-12932	101	22	.	.	PUNCT
fueconorg-12932	102	1	thus	thus	ADV
fueconorg-12932	102	2	,	,	PUNCT
fueconorg-12932	102	3	it	it	PRON
fueconorg-12932	102	4	is	be	AUX
fueconorg-12932	102	5	anticipated	anticipate	VERB
fueconorg-12932	102	6	that	that	SCONJ
fueconorg-12932	102	7	key	key	ADJ
fueconorg-12932	102	8	customer	customer	NOUN
fueconorg-12932	102	9	focus	focus	NOUN
fueconorg-12932	102	10	will	will	AUX
fueconorg-12932	102	11	positively	positively	ADV
fueconorg-12932	102	12	affect	affect	VERB
fueconorg-12932	102	13	hotel	hotel	NOUN
fueconorg-12932	102	14	reputation	reputation	NOUN
fueconorg-12932	102	15	.	.	PUNCT
fueconorg-12932	103	1	based	base	VERB
fueconorg-12932	103	2	on	on	ADP
fueconorg-12932	103	3	these	these	DET
fueconorg-12932	103	4	insights	insight	NOUN
fueconorg-12932	103	5	,	,	PUNCT
fueconorg-12932	103	6	we	we	PRON
fueconorg-12932	103	7	propose	propose	VERB
fueconorg-12932	103	8	the	the	DET
fueconorg-12932	103	9	following	follow	VERB
fueconorg-12932	103	10	hypothess	hypothess	NOUN
fueconorg-12932	103	11	:	:	PUNCT
fueconorg-12932	103	12	h1	h1	PROPN
fueconorg-12932	103	13	:	:	PUNCT
fueconorg-12932	103	14	key	key	ADJ
fueconorg-12932	103	15	customer	customer	NOUN
fueconorg-12932	103	16	focus	focus	NOUN
fueconorg-12932	103	17	has	have	VERB
fueconorg-12932	103	18	a	a	DET
fueconorg-12932	103	19	significantly	significantly	ADV
fueconorg-12932	103	20	positive	positive	ADJ
fueconorg-12932	103	21	effect	effect	NOUN
fueconorg-12932	103	22	on	on	ADP
fueconorg-12932	103	23	hotel	hotel	NOUN
fueconorg-12932	103	24	reputation	reputation	NOUN
fueconorg-12932	103	25	.	.	PUNCT
fueconorg-12932	104	1	2.3.2	2.3.2	NUM
fueconorg-12932	104	2	.	.	X
fueconorg-12932	104	3	crm	crm	PROPN
fueconorg-12932	104	4	organization	organization	NOUN
fueconorg-12932	104	5	and	and	CCONJ
fueconorg-12932	104	6	hotel	hotel	NOUN
fueconorg-12932	104	7	reputation	reputation	NOUN
fueconorg-12932	104	8	to	to	PART
fueconorg-12932	104	9	deliver	deliver	VERB
fueconorg-12932	104	10	exceptional	exceptional	ADJ
fueconorg-12932	104	11	service	service	NOUN
fueconorg-12932	104	12	,	,	PUNCT
fueconorg-12932	104	13	it	it	PRON
fueconorg-12932	104	14	is	be	AUX
fueconorg-12932	104	15	essential	essential	ADJ
fueconorg-12932	104	16	for	for	ADP
fueconorg-12932	104	17	departments	department	NOUN
fueconorg-12932	104	18	such	such	ADJ
fueconorg-12932	104	19	as	as	ADP
fueconorg-12932	104	20	design	design	NOUN
fueconorg-12932	104	21	,	,	PUNCT
fueconorg-12932	104	22	sales	sale	NOUN
fueconorg-12932	104	23	,	,	PUNCT
fueconorg-12932	104	24	and	and	CCONJ
fueconorg-12932	104	25	customer	customer	NOUN
fueconorg-12932	104	26	service	service	NOUN
fueconorg-12932	104	27	to	to	PART
fueconorg-12932	104	28	collaborate	collaborate	VERB
fueconorg-12932	104	29	closely	closely	ADV
fueconorg-12932	104	30	.	.	PUNCT
fueconorg-12932	105	1	employees	employee	NOUN
fueconorg-12932	105	2	are	be	AUX
fueconorg-12932	105	3	vital	vital	ADJ
fueconorg-12932	105	4	to	to	ADP
fueconorg-12932	105	5	any	any	DET
fueconorg-12932	105	6	organization	organization	NOUN
fueconorg-12932	105	7	,	,	PUNCT
fueconorg-12932	105	8	making	make	VERB
fueconorg-12932	105	9	it	it	PRON
fueconorg-12932	105	10	crucial	crucial	ADJ
fueconorg-12932	105	11	to	to	PART
fueconorg-12932	105	12	understand	understand	VERB
fueconorg-12932	105	13	their	their	PRON
fueconorg-12932	105	14	preferences	preference	NOUN
fueconorg-12932	105	15	and	and	CCONJ
fueconorg-12932	105	16	needs	need	NOUN
fueconorg-12932	105	17	,	,	PUNCT
fueconorg-12932	105	18	as	as	SCONJ
fueconorg-12932	105	19	they	they	PRON
fueconorg-12932	105	20	significantly	significantly	ADV
fueconorg-12932	105	21	influence	influence	VERB
fueconorg-12932	105	22	service	service	NOUN
fueconorg-12932	105	23	quality	quality	NOUN
fueconorg-12932	105	24	.	.	PUNCT
fueconorg-12932	106	1	service	service	NOUN
fueconorg-12932	106	2	quality	quality	NOUN
fueconorg-12932	106	3	,	,	PUNCT
fueconorg-12932	106	4	in	in	ADP
fueconorg-12932	106	5	turn	turn	NOUN
fueconorg-12932	106	6	,	,	PUNCT
fueconorg-12932	106	7	is	be	AUX
fueconorg-12932	106	8	a	a	DET
fueconorg-12932	106	9	critical	critical	ADJ
fueconorg-12932	106	10	component	component	NOUN
fueconorg-12932	106	11	of	of	ADP
fueconorg-12932	106	12	customer	customer	NOUN
fueconorg-12932	106	13	satisfaction	satisfaction	NOUN
fueconorg-12932	106	14	.	.	PUNCT
fueconorg-12932	107	1	crm	crm	NOUN
fueconorg-12932	107	2	systems	system	NOUN
fueconorg-12932	107	3	help	help	VERB
fueconorg-12932	107	4	hr	hr	NOUN
fueconorg-12932	107	5	professionals	professional	NOUN
fueconorg-12932	107	6	gain	gain	VERB
fueconorg-12932	107	7	insights	insight	NOUN
fueconorg-12932	107	8	into	into	ADP
fueconorg-12932	107	9	employees	employee	NOUN
fueconorg-12932	107	10	'	'	PART
fueconorg-12932	107	11	needs	need	NOUN
fueconorg-12932	107	12	and	and	CCONJ
fueconorg-12932	107	13	preferences	preference	NOUN
fueconorg-12932	107	14	,	,	PUNCT
fueconorg-12932	107	15	enhancing	enhance	VERB
fueconorg-12932	107	16	their	their	PRON
fueconorg-12932	107	17	ability	ability	NOUN
fueconorg-12932	107	18	to	to	PART
fueconorg-12932	107	19	support	support	VERB
fueconorg-12932	107	20	and	and	CCONJ
fueconorg-12932	107	21	manage	manage	VERB
fueconorg-12932	107	22	staff	staff	NOUN
fueconorg-12932	107	23	effectively	effectively	ADV
fueconorg-12932	107	24	(	(	PUNCT
fueconorg-12932	107	25	dorgan	dorgan	PROPN
fueconorg-12932	107	26	,	,	PUNCT
fueconorg-12932	107	27	2003	2003	NUM
fueconorg-12932	107	28	)	)	PUNCT
fueconorg-12932	107	29	.	.	PUNCT
fueconorg-12932	108	1	rahimi	rahimi	NOUN
fueconorg-12932	108	2	(	(	PUNCT
fueconorg-12932	108	3	2017a	2017a	NUM
fueconorg-12932	108	4	)	)	PUNCT
fueconorg-12932	108	5	discovered	discover	VERB
fueconorg-12932	108	6	that	that	SCONJ
fueconorg-12932	108	7	four	four	NUM
fueconorg-12932	108	8	organizational	organizational	ADJ
fueconorg-12932	108	9	culture	culture	NOUN
fueconorg-12932	108	10	traits—"adaptability	traits—"adaptability	NOUN
fueconorg-12932	108	11	,	,	PUNCT
fueconorg-12932	108	12	consistency	consistency	NOUN
fueconorg-12932	108	13	,	,	PUNCT
fueconorg-12932	108	14	involvement	involvement	NOUN
fueconorg-12932	108	15	,	,	PUNCT
fueconorg-12932	108	16	and	and	CCONJ
fueconorg-12932	108	17	mission"—positively	mission"—positively	ADV
fueconorg-12932	108	18	and	and	CCONJ
fueconorg-12932	108	19	significantly	significantly	ADV
fueconorg-12932	108	20	affect	affect	VERB
fueconorg-12932	108	21	the	the	DET
fueconorg-12932	108	22	three	three	NUM
fueconorg-12932	108	23	core	core	ADJ
fueconorg-12932	108	24	components	component	NOUN
fueconorg-12932	108	25	of	of	ADP
fueconorg-12932	108	26	crm	crm	PROPN
fueconorg-12932	108	27	:	:	PUNCT
fueconorg-12932	108	28	people	people	NOUN
fueconorg-12932	108	29	,	,	PUNCT
fueconorg-12932	108	30	processes	process	NOUN
fueconorg-12932	108	31	,	,	PUNCT
fueconorg-12932	108	32	and	and	CCONJ
fueconorg-12932	108	33	technology	technology	NOUN
fueconorg-12932	108	34	.	.	PUNCT
fueconorg-12932	109	1	furthermore	furthermore	ADV
fueconorg-12932	109	2	,	,	PUNCT
fueconorg-12932	109	3	rahimi	rahimi	ADJ
fueconorg-12932	109	4	(	(	PUNCT
fueconorg-12932	109	5	2017b	2017b	NUM
fueconorg-12932	109	6	)	)	PUNCT
fueconorg-12932	109	7	found	find	VERB
fueconorg-12932	109	8	that	that	SCONJ
fueconorg-12932	109	9	organizational	organizational	ADJ
fueconorg-12932	109	10	culture	culture	NOUN
fueconorg-12932	109	11	aspects	aspect	NOUN
fueconorg-12932	109	12	such	such	ADJ
fueconorg-12932	109	13	as	as	ADP
fueconorg-12932	109	14	cross	cross	ADJ
fueconorg-12932	109	15	-	-	ADJ
fueconorg-12932	109	16	functional	functional	ADJ
fueconorg-12932	109	17	team	team	NOUN
fueconorg-12932	109	18	creation	creation	NOUN
fueconorg-12932	109	19	,	,	PUNCT
fueconorg-12932	109	20	a	a	DET
fueconorg-12932	109	21	culture	culture	NOUN
fueconorg-12932	109	22	of	of	ADP
fueconorg-12932	109	23	teamwork	teamwork	NOUN
fueconorg-12932	109	24	,	,	PUNCT
fueconorg-12932	109	25	employee	employee	NOUN
fueconorg-12932	109	26	commitment	commitment	NOUN
fueconorg-12932	109	27	and	and	CCONJ
fueconorg-12932	109	28	involvement	involvement	NOUN
fueconorg-12932	109	29	,	,	PUNCT
fueconorg-12932	109	30	adaptability	adaptability	NOUN
fueconorg-12932	109	31	to	to	PART
fueconorg-12932	109	32	change	change	VERB
fueconorg-12932	109	33	,	,	PUNCT
fueconorg-12932	109	34	information	information	NOUN
fueconorg-12932	109	35	sharing	sharing	NOUN
fueconorg-12932	109	36	,	,	PUNCT
fueconorg-12932	109	37	a	a	DET
fueconorg-12932	109	38	learning	learn	VERB
fueconorg-12932	109	39	orientation	orientation	NOUN
fueconorg-12932	109	40	,	,	PUNCT
fueconorg-12932	109	41	clear	clear	ADJ
fueconorg-12932	109	42	mission	mission	NOUN
fueconorg-12932	109	43	and	and	CCONJ
fueconorg-12932	109	44	vision	vision	NOUN
fueconorg-12932	109	45	,	,	PUNCT
fueconorg-12932	109	46	and	and	CCONJ
fueconorg-12932	109	47	high	high	ADJ
fueconorg-12932	109	48	innovation	innovation	NOUN
fueconorg-12932	109	49	levels	level	NOUN
fueconorg-12932	109	50	positively	positively	ADV
fueconorg-12932	109	51	impact	impact	VERB
fueconorg-12932	109	52	successful	successful	ADJ
fueconorg-12932	109	53	crm	crm	NOUN
fueconorg-12932	109	54	implementation	implementation	NOUN
fueconorg-12932	109	55	in	in	ADP
fueconorg-12932	109	56	hotels	hotel	NOUN
fueconorg-12932	109	57	.	.	PUNCT
fueconorg-12932	110	1	dah	dah	PROPN
fueconorg-12932	110	2	et	et	PROPN
fueconorg-12932	110	3	al	al	PROPN
fueconorg-12932	110	4	.	.	PROPN
fueconorg-12932	110	5	(	(	PUNCT
fueconorg-12932	110	6	2023	2023	NUM
fueconorg-12932	110	7	)	)	PUNCT
fueconorg-12932	110	8	revealed	reveal	VERB
fueconorg-12932	110	9	that	that	SCONJ
fueconorg-12932	110	10	crm	crm	PROPN
fueconorg-12932	110	11	organization	organization	NOUN
fueconorg-12932	110	12	improves	improve	VERB
fueconorg-12932	110	13	both	both	DET
fueconorg-12932	110	14	customer	customer	NOUN
fueconorg-12932	110	15	satisfaction	satisfaction	NOUN
fueconorg-12932	110	16	and	and	CCONJ
fueconorg-12932	110	17	the	the	DET
fueconorg-12932	110	18	financial	financial	ADJ
fueconorg-12932	110	19	performance	performance	NOUN
fueconorg-12932	110	20	of	of	ADP
fueconorg-12932	110	21	hotels	hotel	NOUN
fueconorg-12932	110	22	.	.	PUNCT
fueconorg-12932	111	1	therefore	therefore	ADV
fueconorg-12932	111	2	,	,	PUNCT
fueconorg-12932	111	3	crm	crm	PROPN
fueconorg-12932	111	4	organization	organization	NOUN
fueconorg-12932	111	5	is	be	AUX
fueconorg-12932	111	6	anticipated	anticipate	VERB
fueconorg-12932	111	7	to	to	PART
fueconorg-12932	111	8	positively	positively	ADV
fueconorg-12932	111	9	influence	influence	VERB
fueconorg-12932	111	10	hotel	hotel	NOUN
fueconorg-12932	111	11	reputation	reputation	NOUN
fueconorg-12932	111	12	.	.	PUNCT
fueconorg-12932	112	1	based	base	VERB
fueconorg-12932	112	2	on	on	ADP
fueconorg-12932	112	3	these	these	DET
fueconorg-12932	112	4	insights	insight	NOUN
fueconorg-12932	112	5	,	,	PUNCT
fueconorg-12932	112	6	we	we	PRON
fueconorg-12932	112	7	propose	propose	VERB
fueconorg-12932	112	8	the	the	DET
fueconorg-12932	112	9	following	follow	VERB
fueconorg-12932	112	10	hypothesis	hypothesis	NOUN
fueconorg-12932	112	11	:	:	PUNCT
fueconorg-12932	112	12	h2	h2	NOUN
fueconorg-12932	112	13	:	:	PUNCT
fueconorg-12932	112	14	crm	crm	PROPN
fueconorg-12932	112	15	organization	organization	NOUN
fueconorg-12932	112	16	has	have	VERB
fueconorg-12932	112	17	a	a	DET
fueconorg-12932	112	18	significantly	significantly	ADV
fueconorg-12932	112	19	positive	positive	ADJ
fueconorg-12932	112	20	effect	effect	NOUN
fueconorg-12932	112	21	on	on	ADP
fueconorg-12932	112	22	hotel	hotel	NOUN
fueconorg-12932	112	23	reputation	reputation	NOUN
fueconorg-12932	112	24	.	.	PUNCT
fueconorg-12932	113	1	2.3.3	2.3.3	X
fueconorg-12932	113	2	.	.	PUNCT
fueconorg-12932	113	3	knowledge	knowledge	NOUN
fueconorg-12932	113	4	management	management	NOUN
fueconorg-12932	113	5	and	and	CCONJ
fueconorg-12932	113	6	hotel	hotel	NOUN
fueconorg-12932	113	7	reputation	reputation	NOUN
fueconorg-12932	113	8	knowledge	knowledge	NOUN
fueconorg-12932	113	9	is	be	AUX
fueconorg-12932	113	10	essential	essential	ADJ
fueconorg-12932	113	11	to	to	ADP
fueconorg-12932	113	12	every	every	DET
fueconorg-12932	113	13	business	business	NOUN
fueconorg-12932	113	14	organization	organization	NOUN
fueconorg-12932	113	15	and	and	CCONJ
fueconorg-12932	113	16	plays	play	VERB
fueconorg-12932	113	17	a	a	DET
fueconorg-12932	113	18	critical	critical	ADJ
fueconorg-12932	113	19	role	role	NOUN
fueconorg-12932	113	20	in	in	ADP
fueconorg-12932	113	21	determining	determine	VERB
fueconorg-12932	113	22	its	its	PRON
fueconorg-12932	113	23	success	success	NOUN
fueconorg-12932	113	24	or	or	CCONJ
fueconorg-12932	113	25	failure	failure	NOUN
fueconorg-12932	113	26	in	in	ADP
fueconorg-12932	113	27	today	today	NOUN
fueconorg-12932	113	28	’s	’s	PART
fueconorg-12932	113	29	fast	fast	ADV
fueconorg-12932	113	30	-	-	PUNCT
fueconorg-12932	113	31	paced	pace	VERB
fueconorg-12932	113	32	and	and	CCONJ
fueconorg-12932	113	33	competitive	competitive	ADJ
fueconorg-12932	113	34	environment	environment	NOUN
fueconorg-12932	113	35	(	(	PUNCT
fueconorg-12932	113	36	asrar	asrar	NOUN
fueconorg-12932	113	37	-	-	PUNCT
fueconorg-12932	113	38	ul	ul	INTJ
fueconorg-12932	113	39	-	-	PUNCT
fueconorg-12932	113	40	haq	haq	PROPN
fueconorg-12932	113	41	&	&	CCONJ
fueconorg-12932	113	42	anwar	anwar	PROPN
fueconorg-12932	113	43	,	,	PUNCT
fueconorg-12932	113	44	2016	2016	NUM
fueconorg-12932	113	45	)	)	PUNCT
fueconorg-12932	113	46	.	.	PUNCT
fueconorg-12932	114	1	in	in	ADP
fueconorg-12932	114	2	recent	recent	ADJ
fueconorg-12932	114	3	years	year	NOUN
fueconorg-12932	114	4	,	,	PUNCT
fueconorg-12932	114	5	effective	effective	ADJ
fueconorg-12932	114	6	knowledge	knowledge	NOUN
fueconorg-12932	114	7	management	management	NOUN
fueconorg-12932	114	8	has	have	AUX
fueconorg-12932	114	9	become	become	VERB
fueconorg-12932	114	10	as	as	ADV
fueconorg-12932	114	11	vital	vital	ADJ
fueconorg-12932	114	12	as	as	ADP
fueconorg-12932	114	13	managing	manage	VERB
fueconorg-12932	114	14	other	other	ADJ
fueconorg-12932	114	15	organizational	organizational	ADJ
fueconorg-12932	114	16	assets	asset	NOUN
fueconorg-12932	114	17	(	(	PUNCT
fueconorg-12932	114	18	asrar	asrar	NOUN
fueconorg-12932	114	19	-	-	PUNCT
fueconorg-12932	114	20	ul	ul	INTJ
fueconorg-12932	114	21	-	-	PUNCT
fueconorg-12932	114	22	haq	haq	PROPN
fueconorg-12932	114	23	&	&	CCONJ
fueconorg-12932	114	24	anwar	anwar	PROPN
fueconorg-12932	114	25	,	,	PUNCT
fueconorg-12932	114	26	2016	2016	NUM
fueconorg-12932	114	27	)	)	PUNCT
fueconorg-12932	114	28	.	.	PUNCT
fueconorg-12932	115	1	navimipour	navimipour	PROPN
fueconorg-12932	115	2	and	and	CCONJ
fueconorg-12932	115	3	charband	charband	PROPN
fueconorg-12932	115	4	(	(	PUNCT
fueconorg-12932	115	5	2016	2016	NUM
fueconorg-12932	115	6	)	)	PUNCT
fueconorg-12932	115	7	define	define	VERB
fueconorg-12932	115	8	knowledge	knowledge	NOUN
fueconorg-12932	115	9	management	management	NOUN
fueconorg-12932	115	10	as	as	ADP
fueconorg-12932	115	11	"	"	PUNCT
fueconorg-12932	115	12	the	the	DET
fueconorg-12932	115	13	process	process	NOUN
fueconorg-12932	115	14	of	of	ADP
fueconorg-12932	115	15	152	152	NUM
fueconorg-12932	115	16	m.	m.	NOUN
fueconorg-12932	115	17	mechta	mechta	NOUN
fueconorg-12932	115	18	,	,	PUNCT
fueconorg-12932	115	19	m.	m.	PROPN
fueconorg-12932	115	20	kebab	kebab	PROPN
fueconorg-12932	115	21	,	,	PUNCT
fueconorg-12932	115	22	h.	h.	PROPN
fueconorg-12932	115	23	bouabdellah	bouabdellah	PROPN
fueconorg-12932	115	24	,	,	PUNCT
fueconorg-12932	115	25	k.	k.	PROPN
fueconorg-12932	115	26	mouloudj	mouloudj	PROPN
fueconorg-12932	115	27	capturing	capturing	NOUN
fueconorg-12932	115	28	,	,	PUNCT
fueconorg-12932	115	29	sharing	sharing	NOUN
fueconorg-12932	115	30	,	,	PUNCT
fueconorg-12932	115	31	developing	develop	VERB
fueconorg-12932	115	32	,	,	PUNCT
fueconorg-12932	115	33	and	and	CCONJ
fueconorg-12932	115	34	using	use	VERB
fueconorg-12932	115	35	the	the	DET
fueconorg-12932	115	36	knowledge	knowledge	NOUN
fueconorg-12932	115	37	efficiently	efficiently	ADV
fueconorg-12932	115	38	.	.	PUNCT
fueconorg-12932	115	39	"	"	PUNCT
fueconorg-12932	116	1	consequently	consequently	ADV
fueconorg-12932	116	2	,	,	PUNCT
fueconorg-12932	116	3	collecting	collect	VERB
fueconorg-12932	116	4	customer	customer	NOUN
fueconorg-12932	116	5	information	information	NOUN
fueconorg-12932	116	6	has	have	AUX
fueconorg-12932	116	7	become	become	VERB
fueconorg-12932	116	8	a	a	DET
fueconorg-12932	116	9	fundamental	fundamental	ADJ
fueconorg-12932	116	10	aspect	aspect	NOUN
fueconorg-12932	116	11	of	of	ADP
fueconorg-12932	116	12	successful	successful	ADJ
fueconorg-12932	116	13	business	business	NOUN
fueconorg-12932	116	14	operations	operation	NOUN
fueconorg-12932	116	15	.	.	PUNCT
fueconorg-12932	117	1	various	various	ADJ
fueconorg-12932	117	2	sources	source	NOUN
fueconorg-12932	117	3	for	for	ADP
fueconorg-12932	117	4	gathering	gather	VERB
fueconorg-12932	117	5	customer	customer	NOUN
fueconorg-12932	117	6	data	datum	NOUN
fueconorg-12932	117	7	include	include	VERB
fueconorg-12932	117	8	government	government	NOUN
fueconorg-12932	117	9	reports	report	NOUN
fueconorg-12932	117	10	,	,	PUNCT
fueconorg-12932	117	11	private	private	ADJ
fueconorg-12932	117	12	reports	report	NOUN
fueconorg-12932	117	13	,	,	PUNCT
fueconorg-12932	117	14	trade	trade	NOUN
fueconorg-12932	117	15	associations	association	NOUN
fueconorg-12932	117	16	,	,	PUNCT
fueconorg-12932	117	17	point	point	NOUN
fueconorg-12932	117	18	-	-	PUNCT
fueconorg-12932	117	19	of	of	ADP
fueconorg-12932	117	20	-	-	PUNCT
fueconorg-12932	117	21	sale	sale	NOUN
fueconorg-12932	117	22	data	datum	NOUN
fueconorg-12932	117	23	,	,	PUNCT
fueconorg-12932	117	24	employee	employee	NOUN
fueconorg-12932	117	25	insights	insight	NOUN
fueconorg-12932	117	26	,	,	PUNCT
fueconorg-12932	117	27	surveys	survey	NOUN
fueconorg-12932	117	28	,	,	PUNCT
fueconorg-12932	117	29	and	and	CCONJ
fueconorg-12932	117	30	focus	focus	NOUN
fueconorg-12932	117	31	groups	group	NOUN
fueconorg-12932	117	32	(	(	PUNCT
fueconorg-12932	117	33	anderson	anderson	PROPN
fueconorg-12932	117	34	&	&	CCONJ
fueconorg-12932	117	35	kerr	kerr	PROPN
fueconorg-12932	117	36	,	,	PUNCT
fueconorg-12932	117	37	2001	2001	NUM
fueconorg-12932	117	38	)	)	PUNCT
fueconorg-12932	117	39	.	.	PUNCT
fueconorg-12932	118	1	in	in	ADP
fueconorg-12932	118	2	the	the	DET
fueconorg-12932	118	3	digital	digital	ADJ
fueconorg-12932	118	4	era	era	NOUN
fueconorg-12932	118	5	,	,	PUNCT
fueconorg-12932	118	6	gathering	gather	VERB
fueconorg-12932	118	7	this	this	DET
fueconorg-12932	118	8	information	information	NOUN
fueconorg-12932	118	9	has	have	AUX
fueconorg-12932	118	10	become	become	VERB
fueconorg-12932	118	11	significantly	significantly	ADV
fueconorg-12932	118	12	easier	easy	ADJ
fueconorg-12932	118	13	.	.	PUNCT
fueconorg-12932	119	1	the	the	DET
fueconorg-12932	119	2	saying	say	VERB
fueconorg-12932	119	3	"	"	PUNCT
fueconorg-12932	119	4	knowledge	knowledge	NOUN
fueconorg-12932	119	5	is	be	AUX
fueconorg-12932	119	6	power	power	NOUN
fueconorg-12932	119	7	"	"	PUNCT
fueconorg-12932	119	8	holds	hold	VERB
fueconorg-12932	119	9	true	true	ADJ
fueconorg-12932	119	10	in	in	ADP
fueconorg-12932	119	11	today	today	NOUN
fueconorg-12932	119	12	’s	’s	PART
fueconorg-12932	119	13	competitive	competitive	ADJ
fueconorg-12932	119	14	landscape	landscape	NOUN
fueconorg-12932	119	15	.	.	PUNCT
fueconorg-12932	120	1	the	the	DET
fueconorg-12932	120	2	creation	creation	NOUN
fueconorg-12932	120	3	and	and	CCONJ
fueconorg-12932	120	4	sharing	sharing	NOUN
fueconorg-12932	120	5	of	of	ADP
fueconorg-12932	120	6	knowledge	knowledge	NOUN
fueconorg-12932	120	7	are	be	AUX
fueconorg-12932	120	8	crucial	crucial	ADJ
fueconorg-12932	120	9	for	for	ADP
fueconorg-12932	120	10	managing	manage	VERB
fueconorg-12932	120	11	and	and	CCONJ
fueconorg-12932	120	12	enhancing	enhance	VERB
fueconorg-12932	120	13	reputation	reputation	NOUN
fueconorg-12932	120	14	.	.	PUNCT
fueconorg-12932	121	1	van	van	PROPN
fueconorg-12932	121	2	den	den	PROPN
fueconorg-12932	121	3	hooff	hooff	NOUN
fueconorg-12932	121	4	and	and	CCONJ
fueconorg-12932	121	5	de	de	X
fueconorg-12932	121	6	ridder	ridder	PROPN
fueconorg-12932	121	7	(	(	PUNCT
fueconorg-12932	121	8	2004	2004	NUM
fueconorg-12932	121	9	,	,	PUNCT
fueconorg-12932	121	10	p.	p.	NOUN
fueconorg-12932	121	11	119	119	NUM
fueconorg-12932	121	12	)	)	PUNCT
fueconorg-12932	121	13	describe	describe	VERB
fueconorg-12932	121	14	knowledge	knowledge	NOUN
fueconorg-12932	121	15	sharing	sharing	NOUN
fueconorg-12932	121	16	as	as	ADP
fueconorg-12932	121	17	“	"	PUNCT
fueconorg-12932	121	18	process	process	NOUN
fueconorg-12932	121	19	where	where	SCONJ
fueconorg-12932	121	20	individuals	individual	NOUN
fueconorg-12932	121	21	mutually	mutually	ADV
fueconorg-12932	121	22	exchange	exchange	VERB
fueconorg-12932	121	23	their	their	PRON
fueconorg-12932	121	24	implicit	implicit	ADJ
fueconorg-12932	121	25	(	(	PUNCT
fueconorg-12932	121	26	tacit	tacit	NOUN
fueconorg-12932	121	27	)	)	PUNCT
fueconorg-12932	121	28	and	and	CCONJ
fueconorg-12932	121	29	explicit	explicit	ADJ
fueconorg-12932	121	30	knowledge	knowledge	NOUN
fueconorg-12932	121	31	to	to	PART
fueconorg-12932	121	32	create	create	VERB
fueconorg-12932	121	33	new	new	ADJ
fueconorg-12932	121	34	knowledge	knowledge	NOUN
fueconorg-12932	121	35	.	.	PUNCT
fueconorg-12932	121	36	”	"	PUNCT
fueconorg-12932	122	1	černe	černe	VERB
fueconorg-12932	122	2	et	et	PROPN
fueconorg-12932	122	3	al	al	PROPN
fueconorg-12932	122	4	.	.	PROPN
fueconorg-12932	123	1	(	(	PUNCT
fueconorg-12932	123	2	2017	2017	NUM
fueconorg-12932	123	3	)	)	PUNCT
fueconorg-12932	123	4	found	find	VERB
fueconorg-12932	123	5	that	that	SCONJ
fueconorg-12932	123	6	knowledge	knowledge	NOUN
fueconorg-12932	123	7	hiding	hide	VERB
fueconorg-12932	123	8	negatively	negatively	ADV
fueconorg-12932	123	9	impacts	impact	VERB
fueconorg-12932	123	10	employees	employee	NOUN
fueconorg-12932	123	11	'	'	PART
fueconorg-12932	123	12	innovative	innovative	ADJ
fueconorg-12932	123	13	work	work	NOUN
fueconorg-12932	123	14	behavior	behavior	NOUN
fueconorg-12932	123	15	.	.	PUNCT
fueconorg-12932	124	1	additionally	additionally	ADV
fueconorg-12932	124	2	,	,	PUNCT
fueconorg-12932	124	3	van	van	PROPN
fueconorg-12932	124	4	den	den	PROPN
fueconorg-12932	124	5	hooff	hooff	NOUN
fueconorg-12932	124	6	and	and	CCONJ
fueconorg-12932	124	7	de	de	X
fueconorg-12932	124	8	ridder	ridder	PROPN
fueconorg-12932	124	9	(	(	PUNCT
fueconorg-12932	124	10	2004	2004	NUM
fueconorg-12932	124	11	)	)	PUNCT
fueconorg-12932	124	12	demonstrated	demonstrate	VERB
fueconorg-12932	124	13	that	that	SCONJ
fueconorg-12932	124	14	a	a	DET
fueconorg-12932	124	15	positive	positive	ADJ
fueconorg-12932	124	16	communication	communication	NOUN
fueconorg-12932	124	17	climate	climate	NOUN
fueconorg-12932	124	18	enhances	enhance	VERB
fueconorg-12932	124	19	knowledge	knowledge	NOUN
fueconorg-12932	124	20	sharing	sharing	NOUN
fueconorg-12932	124	21	and	and	CCONJ
fueconorg-12932	124	22	affects	affect	VERB
fueconorg-12932	124	23	commitment	commitment	NOUN
fueconorg-12932	124	24	.	.	PUNCT
fueconorg-12932	125	1	alqershi	alqershi	PROPN
fueconorg-12932	125	2	et	et	PROPN
fueconorg-12932	125	3	al	al	PROPN
fueconorg-12932	125	4	.	.	PROPN
fueconorg-12932	126	1	(	(	PUNCT
fueconorg-12932	126	2	2022	2022	NUM
fueconorg-12932	126	3	)	)	PUNCT
fueconorg-12932	126	4	indicated	indicate	VERB
fueconorg-12932	126	5	that	that	SCONJ
fueconorg-12932	126	6	effective	effective	ADJ
fueconorg-12932	126	7	knowledge	knowledge	NOUN
fueconorg-12932	126	8	management	management	NOUN
fueconorg-12932	126	9	contributes	contribute	VERB
fueconorg-12932	126	10	positively	positively	ADV
fueconorg-12932	126	11	to	to	ADP
fueconorg-12932	126	12	the	the	DET
fueconorg-12932	126	13	performance	performance	NOUN
fueconorg-12932	126	14	of	of	ADP
fueconorg-12932	126	15	smes	sme	NOUN
fueconorg-12932	126	16	.	.	PUNCT
fueconorg-12932	127	1	therefore	therefore	ADV
fueconorg-12932	127	2	,	,	PUNCT
fueconorg-12932	127	3	knowledge	knowledge	NOUN
fueconorg-12932	127	4	management	management	NOUN
fueconorg-12932	127	5	is	be	AUX
fueconorg-12932	127	6	expected	expect	VERB
fueconorg-12932	127	7	to	to	PART
fueconorg-12932	127	8	positively	positively	ADV
fueconorg-12932	127	9	influence	influence	VERB
fueconorg-12932	127	10	hotel	hotel	NOUN
fueconorg-12932	127	11	reputation	reputation	NOUN
fueconorg-12932	127	12	.	.	PUNCT
fueconorg-12932	128	1	based	base	VERB
fueconorg-12932	128	2	on	on	ADP
fueconorg-12932	128	3	these	these	DET
fueconorg-12932	128	4	considerations	consideration	NOUN
fueconorg-12932	128	5	,	,	PUNCT
fueconorg-12932	128	6	the	the	DET
fueconorg-12932	128	7	following	follow	VERB
fueconorg-12932	128	8	hypothesis	hypothesis	NOUN
fueconorg-12932	128	9	is	be	AUX
fueconorg-12932	128	10	proposed	propose	VERB
fueconorg-12932	128	11	:	:	PUNCT
fueconorg-12932	128	12	h3	h3	NOUN
fueconorg-12932	128	13	:	:	PUNCT
fueconorg-12932	128	14	knowledge	knowledge	NOUN
fueconorg-12932	128	15	management	management	NOUN
fueconorg-12932	128	16	has	have	VERB
fueconorg-12932	128	17	a	a	DET
fueconorg-12932	128	18	significantly	significantly	ADV
fueconorg-12932	128	19	positive	positive	ADJ
fueconorg-12932	128	20	effect	effect	NOUN
fueconorg-12932	128	21	on	on	ADP
fueconorg-12932	128	22	hotel	hotel	NOUN
fueconorg-12932	128	23	reputation	reputation	NOUN
fueconorg-12932	128	24	.	.	PUNCT
fueconorg-12932	129	1	2.3.4	2.3.4	X
fueconorg-12932	129	2	.	.	PUNCT
fueconorg-12932	129	3	technology	technology	NOUN
fueconorg-12932	129	4	-	-	PUNCT
fueconorg-12932	129	5	based	base	VERB
fueconorg-12932	129	6	crm	crm	NOUN
fueconorg-12932	129	7	and	and	CCONJ
fueconorg-12932	129	8	hotel	hotel	NOUN
fueconorg-12932	129	9	reputation	reputation	NOUN
fueconorg-12932	129	10	richard	richard	PROPN
fueconorg-12932	129	11	(	(	PUNCT
fueconorg-12932	129	12	2008	2008	NUM
fueconorg-12932	129	13	,	,	PUNCT
fueconorg-12932	129	14	p.	p.	NOUN
fueconorg-12932	129	15	11	11	NUM
fueconorg-12932	129	16	)	)	PUNCT
fueconorg-12932	129	17	describes	describe	VERB
fueconorg-12932	129	18	crm	crm	NOUN
fueconorg-12932	129	19	technology	technology	NOUN
fueconorg-12932	129	20	as	as	ADP
fueconorg-12932	129	21	"	"	PUNCT
fueconorg-12932	129	22	a	a	DET
fueconorg-12932	129	23	sub	sub	NOUN
fueconorg-12932	129	24	-	-	ADJ
fueconorg-12932	129	25	set	set	NOUN
fueconorg-12932	129	26	of	of	ADP
fueconorg-12932	129	27	crm	crm	PROPN
fueconorg-12932	129	28	,	,	PUNCT
fueconorg-12932	129	29	focused	focus	VERB
fueconorg-12932	129	30	on	on	ADP
fueconorg-12932	129	31	the	the	DET
fueconorg-12932	129	32	technology	technology	NOUN
fueconorg-12932	129	33	and	and	CCONJ
fueconorg-12932	129	34	technology	technology	NOUN
fueconorg-12932	129	35	applications	application	NOUN
fueconorg-12932	129	36	used	use	VERB
fueconorg-12932	129	37	to	to	PART
fueconorg-12932	129	38	support	support	VERB
fueconorg-12932	129	39	crm	crm	NOUN
fueconorg-12932	129	40	implementation	implementation	NOUN
fueconorg-12932	129	41	.	.	PUNCT
fueconorg-12932	129	42	"	"	PUNCT
fueconorg-12932	130	1	similarly	similarly	ADV
fueconorg-12932	130	2	,	,	PUNCT
fueconorg-12932	130	3	reinartz	reinartz	PROPN
fueconorg-12932	130	4	et	et	PROPN
fueconorg-12932	130	5	al	al	PROPN
fueconorg-12932	130	6	.	.	PROPN
fueconorg-12932	131	1	(	(	PUNCT
fueconorg-12932	131	2	2004	2004	NUM
fueconorg-12932	131	3	)	)	PUNCT
fueconorg-12932	131	4	define	define	VERB
fueconorg-12932	131	5	crm	crm	NOUN
fueconorg-12932	131	6	technology	technology	NOUN
fueconorg-12932	131	7	as	as	ADP
fueconorg-12932	131	8	"	"	PUNCT
fueconorg-12932	131	9	the	the	DET
fueconorg-12932	131	10	information	information	NOUN
fueconorg-12932	131	11	technology	technology	NOUN
fueconorg-12932	131	12	that	that	PRON
fueconorg-12932	131	13	is	be	AUX
fueconorg-12932	131	14	deployed	deploy	VERB
fueconorg-12932	131	15	for	for	ADP
fueconorg-12932	131	16	the	the	DET
fueconorg-12932	131	17	specific	specific	ADJ
fueconorg-12932	131	18	purpose	purpose	NOUN
fueconorg-12932	131	19	of	of	ADP
fueconorg-12932	131	20	better	well	ADJ
fueconorg-12932	131	21	initiating	initiating	NOUN
fueconorg-12932	131	22	,	,	PUNCT
fueconorg-12932	131	23	maintaining	maintain	VERB
fueconorg-12932	131	24	,	,	PUNCT
fueconorg-12932	131	25	and/or	and/or	CCONJ
fueconorg-12932	131	26	terminating	terminate	VERB
fueconorg-12932	131	27	customer	customer	NOUN
fueconorg-12932	131	28	relationships	relationship	NOUN
fueconorg-12932	131	29	.	.	PUNCT
fueconorg-12932	131	30	"	"	PUNCT
fueconorg-12932	132	1	in	in	ADP
fueconorg-12932	132	2	today	today	NOUN
fueconorg-12932	132	3	's	's	PART
fueconorg-12932	132	4	digital	digital	ADJ
fueconorg-12932	132	5	age	age	NOUN
fueconorg-12932	132	6	,	,	PUNCT
fueconorg-12932	132	7	individuals	individual	NOUN
fueconorg-12932	132	8	can	can	AUX
fueconorg-12932	132	9	communicate	communicate	VERB
fueconorg-12932	132	10	seamlessly	seamlessly	ADV
fueconorg-12932	132	11	across	across	ADP
fueconorg-12932	132	12	various	various	ADJ
fueconorg-12932	132	13	platforms	platform	NOUN
fueconorg-12932	132	14	,	,	PUNCT
fueconorg-12932	132	15	such	such	ADJ
fueconorg-12932	132	16	as	as	ADP
fueconorg-12932	132	17	facebook	facebook	NOUN
fueconorg-12932	132	18	,	,	PUNCT
fueconorg-12932	132	19	twitter	twitter	NOUN
fueconorg-12932	132	20	,	,	PUNCT
fueconorg-12932	132	21	and	and	CCONJ
fueconorg-12932	132	22	email	email	NOUN
fueconorg-12932	132	23	,	,	PUNCT
fueconorg-12932	132	24	from	from	ADP
fueconorg-12932	132	25	anywhere	anywhere	ADV
fueconorg-12932	132	26	at	at	ADP
fueconorg-12932	132	27	any	any	DET
fueconorg-12932	132	28	time	time	NOUN
fueconorg-12932	132	29	.	.	PUNCT
fueconorg-12932	133	1	this	this	DET
fueconorg-12932	133	2	digital	digital	ADJ
fueconorg-12932	133	3	transformation	transformation	NOUN
fueconorg-12932	133	4	necessitates	necessitate	VERB
fueconorg-12932	133	5	that	that	SCONJ
fueconorg-12932	133	6	hotels	hotel	NOUN
fueconorg-12932	133	7	adapt	adapt	VERB
fueconorg-12932	133	8	to	to	PART
fueconorg-12932	133	9	survive	survive	VERB
fueconorg-12932	133	10	,	,	PUNCT
fueconorg-12932	133	11	as	as	SCONJ
fueconorg-12932	133	12	technology	technology	NOUN
fueconorg-12932	133	13	has	have	AUX
fueconorg-12932	133	14	fundamentally	fundamentally	ADV
fueconorg-12932	133	15	altered	alter	VERB
fueconorg-12932	133	16	the	the	DET
fueconorg-12932	133	17	business	business	NOUN
fueconorg-12932	133	18	landscape	landscape	NOUN
fueconorg-12932	133	19	.	.	PUNCT
fueconorg-12932	134	1	technology	technology	NOUN
fueconorg-12932	134	2	offers	offer	VERB
fueconorg-12932	134	3	numerous	numerous	ADJ
fueconorg-12932	134	4	advantages	advantage	NOUN
fueconorg-12932	134	5	to	to	ADP
fueconorg-12932	134	6	hotels	hotel	NOUN
fueconorg-12932	134	7	,	,	PUNCT
fueconorg-12932	134	8	such	such	ADJ
fueconorg-12932	134	9	as	as	ADP
fueconorg-12932	134	10	transforming	transform	VERB
fueconorg-12932	134	11	customers	customer	NOUN
fueconorg-12932	134	12	into	into	ADP
fueconorg-12932	134	13	brand	brand	NOUN
fueconorg-12932	134	14	advocates	advocate	NOUN
fueconorg-12932	134	15	through	through	ADP
fueconorg-12932	134	16	personalized	personalized	ADJ
fueconorg-12932	134	17	experiences	experience	NOUN
fueconorg-12932	134	18	,	,	PUNCT
fueconorg-12932	134	19	enhancing	enhance	VERB
fueconorg-12932	134	20	operational	operational	ADJ
fueconorg-12932	134	21	efficiency	efficiency	NOUN
fueconorg-12932	134	22	,	,	PUNCT
fueconorg-12932	134	23	and	and	CCONJ
fueconorg-12932	134	24	reducing	reduce	VERB
fueconorg-12932	134	25	costs	cost	NOUN
fueconorg-12932	134	26	.	.	PUNCT
fueconorg-12932	135	1	despite	despite	SCONJ
fueconorg-12932	135	2	these	these	DET
fueconorg-12932	135	3	benefits	benefit	NOUN
fueconorg-12932	135	4	,	,	PUNCT
fueconorg-12932	135	5	messner	messner	NOUN
fueconorg-12932	135	6	(	(	PUNCT
fueconorg-12932	135	7	2005	2005	NUM
fueconorg-12932	135	8	,	,	PUNCT
fueconorg-12932	135	9	p.	p.	NOUN
fueconorg-12932	135	10	253	253	NUM
fueconorg-12932	135	11	)	)	PUNCT
fueconorg-12932	135	12	notes	note	VERB
fueconorg-12932	135	13	that	that	SCONJ
fueconorg-12932	135	14	"	"	PUNCT
fueconorg-12932	135	15	crm	crm	NOUN
fueconorg-12932	135	16	technology	technology	NOUN
fueconorg-12932	135	17	has	have	AUX
fueconorg-12932	135	18	delivered	deliver	VERB
fueconorg-12932	135	19	great	great	ADJ
fueconorg-12932	135	20	benefits	benefit	NOUN
fueconorg-12932	135	21	to	to	ADP
fueconorg-12932	135	22	some	some	DET
fueconorg-12932	135	23	companies	company	NOUN
fueconorg-12932	135	24	,	,	PUNCT
fueconorg-12932	135	25	even	even	ADV
fueconorg-12932	135	26	propelling	propel	VERB
fueconorg-12932	135	27	a	a	DET
fueconorg-12932	135	28	few	few	ADJ
fueconorg-12932	135	29	into	into	ADP
fueconorg-12932	135	30	positions	position	NOUN
fueconorg-12932	135	31	of	of	ADP
fueconorg-12932	135	32	industry	industry	NOUN
fueconorg-12932	135	33	leadership	leadership	NOUN
fueconorg-12932	135	34	,	,	PUNCT
fueconorg-12932	135	35	but	but	CCONJ
fueconorg-12932	135	36	for	for	ADP
fueconorg-12932	135	37	most	most	ADJ
fueconorg-12932	135	38	businesses	business	NOUN
fueconorg-12932	135	39	it	it	PRON
fueconorg-12932	135	40	is	be	AUX
fueconorg-12932	135	41	a	a	DET
fueconorg-12932	135	42	continuous	continuous	ADJ
fueconorg-12932	135	43	source	source	NOUN
fueconorg-12932	135	44	of	of	ADP
fueconorg-12932	135	45	frustration	frustration	NOUN
fueconorg-12932	135	46	,	,	PUNCT
fueconorg-12932	135	47	disappointment	disappointment	NOUN
fueconorg-12932	135	48	and	and	CCONJ
fueconorg-12932	135	49	costs	cost	NOUN
fueconorg-12932	135	50	.	.	PUNCT
fueconorg-12932	135	51	"	"	PUNCT
fueconorg-12932	136	1	rodriguez	rodriguez	NOUN
fueconorg-12932	136	2	et	et	PROPN
fueconorg-12932	136	3	al	al	PROPN
fueconorg-12932	136	4	.	.	PROPN
fueconorg-12932	137	1	(	(	PUNCT
fueconorg-12932	137	2	2018	2018	NUM
fueconorg-12932	137	3	)	)	PUNCT
fueconorg-12932	137	4	found	find	VERB
fueconorg-12932	137	5	that	that	PRON
fueconorg-12932	137	6	crm	crm	PROPN
fueconorg-12932	137	7	technology	technology	NOUN
fueconorg-12932	137	8	significantly	significantly	ADV
fueconorg-12932	137	9	impacts	impact	VERB
fueconorg-12932	137	10	the	the	DET
fueconorg-12932	137	11	sales	sale	NOUN
fueconorg-12932	137	12	process	process	NOUN
fueconorg-12932	137	13	,	,	PUNCT
fueconorg-12932	137	14	including	include	VERB
fueconorg-12932	137	15	opportunity	opportunity	NOUN
fueconorg-12932	137	16	creation	creation	NOUN
fueconorg-12932	137	17	,	,	PUNCT
fueconorg-12932	137	18	opportunity	opportunity	NOUN
fueconorg-12932	137	19	management	management	NOUN
fueconorg-12932	137	20	,	,	PUNCT
fueconorg-12932	137	21	and	and	CCONJ
fueconorg-12932	137	22	relationship	relationship	NOUN
fueconorg-12932	137	23	management	management	NOUN
fueconorg-12932	137	24	.	.	PUNCT
fueconorg-12932	138	1	eldesouki	eldesouki	PROPN
fueconorg-12932	138	2	and	and	CCONJ
fueconorg-12932	138	3	wen	wen	PROPN
fueconorg-12932	138	4	(	(	PUNCT
fueconorg-12932	138	5	2018	2018	NUM
fueconorg-12932	138	6	)	)	PUNCT
fueconorg-12932	138	7	studied	study	VERB
fueconorg-12932	138	8	the	the	DET
fueconorg-12932	138	9	effects	effect	NOUN
fueconorg-12932	138	10	of	of	ADP
fueconorg-12932	138	11	crm	crm	NOUN
fueconorg-12932	138	12	dimensions	dimension	NOUN
fueconorg-12932	138	13	on	on	ADP
fueconorg-12932	138	14	the	the	DET
fueconorg-12932	138	15	performance	performance	NOUN
fueconorg-12932	138	16	of	of	ADP
fueconorg-12932	138	17	classified	classified	ADJ
fueconorg-12932	138	18	hotels	hotel	NOUN
fueconorg-12932	138	19	in	in	ADP
fueconorg-12932	138	20	cairo	cairo	PROPN
fueconorg-12932	138	21	,	,	PUNCT
fueconorg-12932	138	22	egypt	egypt	PROPN
fueconorg-12932	138	23	,	,	PUNCT
fueconorg-12932	138	24	and	and	CCONJ
fueconorg-12932	138	25	found	find	VERB
fueconorg-12932	138	26	that	that	SCONJ
fueconorg-12932	138	27	aspects	aspect	NOUN
fueconorg-12932	138	28	such	such	ADJ
fueconorg-12932	138	29	as	as	ADP
fueconorg-12932	138	30	customer	customer	NOUN
fueconorg-12932	138	31	retention	retention	NOUN
fueconorg-12932	138	32	,	,	PUNCT
fueconorg-12932	138	33	customer	customer	NOUN
fueconorg-12932	138	34	satisfaction	satisfaction	NOUN
fueconorg-12932	138	35	,	,	PUNCT
fueconorg-12932	138	36	customer	customer	NOUN
fueconorg-12932	138	37	feedback	feedback	NOUN
fueconorg-12932	138	38	,	,	PUNCT
fueconorg-12932	138	39	and	and	CCONJ
fueconorg-12932	138	40	data	datum	NOUN
fueconorg-12932	138	41	warehousing	warehousing	NOUN
fueconorg-12932	138	42	positively	positively	ADV
fueconorg-12932	138	43	influenced	influence	VERB
fueconorg-12932	138	44	hotel	hotel	NOUN
fueconorg-12932	138	45	performance	performance	NOUN
fueconorg-12932	138	46	.	.	PUNCT
fueconorg-12932	139	1	silva	silva	PROPN
fueconorg-12932	139	2	and	and	CCONJ
fueconorg-12932	139	3	batista	batista	PROPN
fueconorg-12932	139	4	(	(	PUNCT
fueconorg-12932	139	5	2007	2007	NUM
fueconorg-12932	139	6	)	)	PUNCT
fueconorg-12932	139	7	also	also	ADV
fueconorg-12932	139	8	demonstrated	demonstrate	VERB
fueconorg-12932	139	9	a	a	DET
fueconorg-12932	139	10	positive	positive	ADJ
fueconorg-12932	139	11	relationship	relationship	NOUN
fueconorg-12932	139	12	between	between	ADP
fueconorg-12932	139	13	crm	crm	NOUN
fueconorg-12932	139	14	and	and	CCONJ
fueconorg-12932	139	15	corporate	corporate	ADJ
fueconorg-12932	139	16	reputation	reputation	NOUN
fueconorg-12932	139	17	.	.	PUNCT
fueconorg-12932	140	1	alqershi	alqershi	PROPN
fueconorg-12932	140	2	et	et	PROPN
fueconorg-12932	140	3	al	al	PROPN
fueconorg-12932	140	4	.	.	PROPN
fueconorg-12932	140	5	(	(	PUNCT
fueconorg-12932	140	6	2022	2022	NUM
fueconorg-12932	140	7	)	)	PUNCT
fueconorg-12932	140	8	established	establish	VERB
fueconorg-12932	140	9	that	that	SCONJ
fueconorg-12932	140	10	technology	technology	NOUN
fueconorg-12932	140	11	-	-	PUNCT
fueconorg-12932	140	12	driven	drive	VERB
fueconorg-12932	140	13	crm	crm	NOUN
fueconorg-12932	140	14	positively	positively	ADV
fueconorg-12932	140	15	affects	affect	VERB
fueconorg-12932	140	16	the	the	DET
fueconorg-12932	140	17	performance	performance	NOUN
fueconorg-12932	140	18	of	of	ADP
fueconorg-12932	140	19	smes	sme	NOUN
fueconorg-12932	140	20	.	.	PUNCT
fueconorg-12932	141	1	given	give	VERB
fueconorg-12932	141	2	these	these	DET
fueconorg-12932	141	3	findings	finding	NOUN
fueconorg-12932	141	4	,	,	PUNCT
fueconorg-12932	141	5	technology	technology	NOUN
fueconorg-12932	141	6	-	-	PUNCT
fueconorg-12932	141	7	based	base	VERB
fueconorg-12932	141	8	crm	crm	NOUN
fueconorg-12932	141	9	is	be	AUX
fueconorg-12932	141	10	anticipated	anticipate	VERB
fueconorg-12932	141	11	to	to	PART
fueconorg-12932	141	12	positively	positively	ADV
fueconorg-12932	141	13	affect	affect	VERB
fueconorg-12932	141	14	hotel	hotel	NOUN
fueconorg-12932	141	15	reputation	reputation	NOUN
fueconorg-12932	141	16	.	.	PUNCT
fueconorg-12932	142	1	thus	thus	ADV
fueconorg-12932	142	2	,	,	PUNCT
fueconorg-12932	142	3	based	base	VERB
fueconorg-12932	142	4	on	on	ADP
fueconorg-12932	142	5	this	this	DET
fueconorg-12932	142	6	evidence	evidence	NOUN
fueconorg-12932	142	7	,	,	PUNCT
fueconorg-12932	142	8	we	we	PRON
fueconorg-12932	142	9	propose	propose	VERB
fueconorg-12932	142	10	the	the	DET
fueconorg-12932	142	11	following	follow	VERB
fueconorg-12932	142	12	hypothesis	hypothesis	NOUN
fueconorg-12932	142	13	:	:	PUNCT
fueconorg-12932	142	14	h4	h4	NOUN
fueconorg-12932	142	15	:	:	PUNCT
fueconorg-12932	142	16	technology	technology	NOUN
fueconorg-12932	142	17	-	-	PUNCT
fueconorg-12932	142	18	based	base	VERB
fueconorg-12932	142	19	crm	crm	PROPN
fueconorg-12932	142	20	has	have	VERB
fueconorg-12932	142	21	a	a	DET
fueconorg-12932	142	22	significantly	significantly	ADV
fueconorg-12932	142	23	positive	positive	ADJ
fueconorg-12932	142	24	effect	effect	NOUN
fueconorg-12932	142	25	on	on	ADP
fueconorg-12932	142	26	hotel	hotel	NOUN
fueconorg-12932	142	27	reputation	reputation	NOUN
fueconorg-12932	142	28	.	.	PUNCT
fueconorg-12932	143	1	our	our	PRON
fueconorg-12932	143	2	research	research	NOUN
fueconorg-12932	143	3	model	model	NOUN
fueconorg-12932	143	4	is	be	AUX
fueconorg-12932	143	5	grounded	ground	VERB
fueconorg-12932	143	6	in	in	ADP
fueconorg-12932	143	7	four	four	NUM
fueconorg-12932	143	8	hypotheses	hypothesis	NOUN
fueconorg-12932	143	9	,	,	PUNCT
fueconorg-12932	143	10	which	which	PRON
fueconorg-12932	143	11	are	be	AUX
fueconorg-12932	143	12	illustrated	illustrate	VERB
fueconorg-12932	143	13	in	in	ADP
fueconorg-12932	143	14	figure	figure	NOUN
fueconorg-12932	143	15	1	1	NUM
fueconorg-12932	143	16	.	.	PUNCT
fueconorg-12932	144	1	the	the	DET
fueconorg-12932	144	2	effect	effect	NOUN
fueconorg-12932	144	3	of	of	ADP
fueconorg-12932	144	4	customer	customer	NOUN
fueconorg-12932	144	5	relationship	relationship	NOUN
fueconorg-12932	144	6	management	management	NOUN
fueconorg-12932	144	7	dimensions	dimension	NOUN
fueconorg-12932	144	8	on	on	ADP
fueconorg-12932	144	9	hotel	hotel	NOUN
fueconorg-12932	144	10	reputation	reputation	NOUN
fueconorg-12932	144	11	:	:	PUNCT
fueconorg-12932	144	12	an	an	DET
fueconorg-12932	144	13	empirical	empirical	ADJ
fueconorg-12932	144	14	study	study	NOUN
fueconorg-12932	144	15	153	153	NUM
fueconorg-12932	144	16	fig	fig	NOUN
fueconorg-12932	144	17	.	.	PUNCT
fueconorg-12932	145	1	1	1	NUM
fueconorg-12932	145	2	conceptual	conceptual	ADJ
fueconorg-12932	145	3	model	model	NOUN
fueconorg-12932	145	4	of	of	ADP
fueconorg-12932	145	5	effect	effect	NOUN
fueconorg-12932	145	6	of	of	ADP
fueconorg-12932	145	7	crm	crm	NOUN
fueconorg-12932	145	8	dimensions	dimension	NOUN
fueconorg-12932	145	9	on	on	ADP
fueconorg-12932	145	10	hotel	hotel	NOUN
fueconorg-12932	145	11	reputation	reputation	NOUN
fueconorg-12932	145	12	source	source	NOUN
fueconorg-12932	145	13	:	:	PUNCT
fueconorg-12932	145	14	authors	author	NOUN
fueconorg-12932	145	15	’	’	PART
fueconorg-12932	145	16	development	development	NOUN
fueconorg-12932	145	17	3	3	NUM
fueconorg-12932	145	18	.	.	PUNCT
fueconorg-12932	145	19	methodology	methodology	PROPN
fueconorg-12932	145	20	3.1	3.1	NUM
fueconorg-12932	145	21	.	.	PUNCT
fueconorg-12932	146	1	measurement	measurement	NOUN
fueconorg-12932	146	2	instrument	instrument	NOUN
fueconorg-12932	146	3	this	this	DET
fueconorg-12932	146	4	study	study	NOUN
fueconorg-12932	146	5	employed	employ	VERB
fueconorg-12932	146	6	a	a	DET
fueconorg-12932	146	7	survey	survey	NOUN
fueconorg-12932	146	8	approach	approach	NOUN
fueconorg-12932	146	9	using	use	VERB
fueconorg-12932	146	10	a	a	DET
fueconorg-12932	146	11	multiple	multiple	ADJ
fueconorg-12932	146	12	-	-	PUNCT
fueconorg-12932	146	13	choice	choice	NOUN
fueconorg-12932	146	14	questionnaire	questionnaire	NOUN
fueconorg-12932	146	15	that	that	PRON
fueconorg-12932	146	16	required	require	VERB
fueconorg-12932	146	17	respondents	respondent	NOUN
fueconorg-12932	146	18	to	to	PART
fueconorg-12932	146	19	select	select	VERB
fueconorg-12932	146	20	fixed	fix	VERB
fueconorg-12932	146	21	responses	response	NOUN
fueconorg-12932	146	22	to	to	ADP
fueconorg-12932	146	23	various	various	ADJ
fueconorg-12932	146	24	statements	statement	NOUN
fueconorg-12932	146	25	.	.	PUNCT
fueconorg-12932	147	1	this	this	DET
fueconorg-12932	147	2	method	method	NOUN
fueconorg-12932	147	3	is	be	AUX
fueconorg-12932	147	4	efficient	efficient	ADJ
fueconorg-12932	147	5	for	for	ADP
fueconorg-12932	147	6	gauging	gauge	VERB
fueconorg-12932	147	7	the	the	DET
fueconorg-12932	147	8	attitudes	attitude	NOUN
fueconorg-12932	147	9	and	and	CCONJ
fueconorg-12932	147	10	opinions	opinion	NOUN
fueconorg-12932	147	11	of	of	ADP
fueconorg-12932	147	12	a	a	DET
fueconorg-12932	147	13	large	large	ADJ
fueconorg-12932	147	14	number	number	NOUN
fueconorg-12932	147	15	of	of	ADP
fueconorg-12932	147	16	participants	participant	NOUN
fueconorg-12932	147	17	quickly	quickly	ADV
fueconorg-12932	147	18	and	and	CCONJ
fueconorg-12932	147	19	effectively	effectively	ADV
fueconorg-12932	147	20	compared	compare	VERB
fueconorg-12932	147	21	to	to	ADP
fueconorg-12932	147	22	other	other	ADJ
fueconorg-12932	147	23	techniques	technique	NOUN
fueconorg-12932	147	24	.	.	PUNCT
fueconorg-12932	148	1	the	the	DET
fueconorg-12932	148	2	questionnaire	questionnaire	NOUN
fueconorg-12932	148	3	was	be	AUX
fueconorg-12932	148	4	divided	divide	VERB
fueconorg-12932	148	5	into	into	ADP
fueconorg-12932	148	6	two	two	NUM
fueconorg-12932	148	7	sections	section	NOUN
fueconorg-12932	148	8	:	:	PUNCT
fueconorg-12932	148	9	the	the	DET
fueconorg-12932	148	10	first	first	ADJ
fueconorg-12932	148	11	collected	collect	VERB
fueconorg-12932	148	12	demographic	demographic	ADJ
fueconorg-12932	148	13	information	information	NOUN
fueconorg-12932	148	14	,	,	PUNCT
fueconorg-12932	148	15	such	such	ADJ
fueconorg-12932	148	16	as	as	ADP
fueconorg-12932	148	17	gender	gender	NOUN
fueconorg-12932	148	18	,	,	PUNCT
fueconorg-12932	148	19	age	age	NOUN
fueconorg-12932	148	20	,	,	PUNCT
fueconorg-12932	148	21	and	and	CCONJ
fueconorg-12932	148	22	educational	educational	ADJ
fueconorg-12932	148	23	background	background	NOUN
fueconorg-12932	148	24	,	,	PUNCT
fueconorg-12932	148	25	while	while	SCONJ
fueconorg-12932	148	26	the	the	DET
fueconorg-12932	148	27	second	second	ADJ
fueconorg-12932	148	28	comprised	comprise	VERB
fueconorg-12932	148	29	23	23	NUM
fueconorg-12932	148	30	statements	statement	NOUN
fueconorg-12932	148	31	related	relate	VERB
fueconorg-12932	148	32	to	to	ADP
fueconorg-12932	148	33	crm	crm	NOUN
fueconorg-12932	148	34	dimensions	dimension	NOUN
fueconorg-12932	148	35	and	and	CCONJ
fueconorg-12932	148	36	hotel	hotel	NOUN
fueconorg-12932	148	37	reputation	reputation	NOUN
fueconorg-12932	148	38	.	.	PUNCT
fueconorg-12932	149	1	to	to	PART
fueconorg-12932	149	2	assess	assess	VERB
fueconorg-12932	149	3	crm	crm	NOUN
fueconorg-12932	149	4	dimensions	dimension	NOUN
fueconorg-12932	149	5	,	,	PUNCT
fueconorg-12932	149	6	we	we	PRON
fueconorg-12932	149	7	utilized	utilize	VERB
fueconorg-12932	149	8	a	a	DET
fueconorg-12932	149	9	scale	scale	NOUN
fueconorg-12932	149	10	developed	develop	VERB
fueconorg-12932	149	11	by	by	ADP
fueconorg-12932	149	12	sin	sin	NOUN
fueconorg-12932	149	13	et	et	PROPN
fueconorg-12932	149	14	al	al	PROPN
fueconorg-12932	149	15	.	.	PUNCT
fueconorg-12932	150	1	(	(	PUNCT
fueconorg-12932	150	2	2005	2005	NUM
fueconorg-12932	150	3	)	)	PUNCT
fueconorg-12932	150	4	,	,	PUNCT
fueconorg-12932	150	5	which	which	PRON
fueconorg-12932	150	6	includes	include	VERB
fueconorg-12932	150	7	18	18	NUM
fueconorg-12932	150	8	items	item	NOUN
fueconorg-12932	150	9	divided	divide	VERB
fueconorg-12932	150	10	among	among	ADP
fueconorg-12932	150	11	four	four	NUM
fueconorg-12932	150	12	areas	area	NOUN
fueconorg-12932	150	13	:	:	PUNCT
fueconorg-12932	150	14	key	key	ADJ
fueconorg-12932	150	15	customer	customer	NOUN
fueconorg-12932	150	16	focus	focus	NOUN
fueconorg-12932	150	17	(	(	PUNCT
fueconorg-12932	150	18	4	4	NUM
fueconorg-12932	150	19	items	item	NOUN
fueconorg-12932	150	20	)	)	PUNCT
fueconorg-12932	150	21	,	,	PUNCT
fueconorg-12932	150	22	crm	crm	PROPN
fueconorg-12932	150	23	organization	organization	NOUN
fueconorg-12932	150	24	(	(	PUNCT
fueconorg-12932	150	25	5	5	NUM
fueconorg-12932	150	26	items	item	NOUN
fueconorg-12932	150	27	)	)	PUNCT
fueconorg-12932	150	28	,	,	PUNCT
fueconorg-12932	150	29	knowledge	knowledge	NOUN
fueconorg-12932	150	30	management	management	NOUN
fueconorg-12932	150	31	(	(	PUNCT
fueconorg-12932	150	32	4	4	NUM
fueconorg-12932	150	33	items	item	NOUN
fueconorg-12932	150	34	)	)	PUNCT
fueconorg-12932	150	35	,	,	PUNCT
fueconorg-12932	150	36	and	and	CCONJ
fueconorg-12932	150	37	technology	technology	NOUN
fueconorg-12932	150	38	-	-	PUNCT
fueconorg-12932	150	39	based	base	VERB
fueconorg-12932	150	40	crm	crm	NOUN
fueconorg-12932	150	41	(	(	PUNCT
fueconorg-12932	150	42	5	5	NUM
fueconorg-12932	150	43	items	item	NOUN
fueconorg-12932	150	44	)	)	PUNCT
fueconorg-12932	150	45	.	.	PUNCT
fueconorg-12932	151	1	for	for	ADP
fueconorg-12932	151	2	evaluating	evaluate	VERB
fueconorg-12932	151	3	hotel	hotel	NOUN
fueconorg-12932	151	4	reputation	reputation	NOUN
fueconorg-12932	151	5	,	,	PUNCT
fueconorg-12932	151	6	we	we	PRON
fueconorg-12932	151	7	adopted	adopt	VERB
fueconorg-12932	151	8	a	a	DET
fueconorg-12932	151	9	five	five	NUM
fueconorg-12932	151	10	-	-	PUNCT
fueconorg-12932	151	11	item	item	NOUN
fueconorg-12932	151	12	scale	scale	NOUN
fueconorg-12932	151	13	originally	originally	ADV
fueconorg-12932	151	14	designed	design	VERB
fueconorg-12932	151	15	by	by	ADP
fueconorg-12932	151	16	feldman	feldman	PROPN
fueconorg-12932	151	17	et	et	PROPN
fueconorg-12932	151	18	al	al	PROPN
fueconorg-12932	151	19	.	.	PROPN
fueconorg-12932	152	1	(	(	PUNCT
fueconorg-12932	152	2	2014	2014	NUM
fueconorg-12932	152	3	)	)	PUNCT
fueconorg-12932	152	4	.	.	PUNCT
fueconorg-12932	153	1	respondents	respondent	NOUN
fueconorg-12932	153	2	rated	rate	VERB
fueconorg-12932	153	3	their	their	PRON
fueconorg-12932	153	4	agreement	agreement	NOUN
fueconorg-12932	153	5	with	with	ADP
fueconorg-12932	153	6	each	each	DET
fueconorg-12932	153	7	statement	statement	NOUN
fueconorg-12932	153	8	on	on	ADP
fueconorg-12932	153	9	a	a	DET
fueconorg-12932	153	10	5	5	NUM
fueconorg-12932	153	11	-	-	PUNCT
fueconorg-12932	153	12	point	point	NOUN
fueconorg-12932	153	13	likert	likert	ADJ
fueconorg-12932	153	14	scale	scale	NOUN
fueconorg-12932	153	15	,	,	PUNCT
fueconorg-12932	153	16	where	where	SCONJ
fueconorg-12932	153	17	1	1	NUM
fueconorg-12932	153	18	represented	represent	VERB
fueconorg-12932	153	19	"	"	PUNCT
fueconorg-12932	153	20	strong	strong	ADJ
fueconorg-12932	153	21	disagreement	disagreement	NOUN
fueconorg-12932	153	22	"	"	PUNCT
fueconorg-12932	153	23	and	and	CCONJ
fueconorg-12932	153	24	5	5	NUM
fueconorg-12932	153	25	indicated	indicate	VERB
fueconorg-12932	153	26	"	"	PUNCT
fueconorg-12932	153	27	strong	strong	ADJ
fueconorg-12932	153	28	agreement	agreement	NOUN
fueconorg-12932	153	29	"	"	PUNCT
fueconorg-12932	153	30	.	.	PUNCT
fueconorg-12932	154	1	before	before	ADP
fueconorg-12932	154	2	distributing	distribute	VERB
fueconorg-12932	154	3	the	the	DET
fueconorg-12932	154	4	questionnaire	questionnaire	NOUN
fueconorg-12932	154	5	,	,	PUNCT
fueconorg-12932	154	6	it	it	PRON
fueconorg-12932	154	7	was	be	AUX
fueconorg-12932	154	8	reviewed	review	VERB
fueconorg-12932	154	9	by	by	ADP
fueconorg-12932	154	10	two	two	NUM
fueconorg-12932	154	11	experts	expert	NOUN
fueconorg-12932	154	12	in	in	ADP
fueconorg-12932	154	13	crm	crm	PROPN
fueconorg-12932	154	14	to	to	PART
fueconorg-12932	154	15	ensure	ensure	VERB
fueconorg-12932	154	16	content	content	NOUN
fueconorg-12932	154	17	validity	validity	NOUN
fueconorg-12932	154	18	.	.	PUNCT
fueconorg-12932	155	1	minor	minor	ADJ
fueconorg-12932	155	2	revisions	revision	NOUN
fueconorg-12932	155	3	were	be	AUX
fueconorg-12932	155	4	made	make	VERB
fueconorg-12932	155	5	based	base	VERB
fueconorg-12932	155	6	on	on	ADP
fueconorg-12932	155	7	their	their	PRON
fueconorg-12932	155	8	feedback	feedback	NOUN
fueconorg-12932	155	9	.	.	PUNCT
fueconorg-12932	156	1	the	the	DET
fueconorg-12932	156	2	initial	initial	ADJ
fueconorg-12932	156	3	english	english	ADJ
fueconorg-12932	156	4	version	version	NOUN
fueconorg-12932	156	5	of	of	ADP
fueconorg-12932	156	6	the	the	DET
fueconorg-12932	156	7	questionnaire	questionnaire	NOUN
fueconorg-12932	156	8	was	be	AUX
fueconorg-12932	156	9	translated	translate	VERB
fueconorg-12932	156	10	into	into	ADP
fueconorg-12932	156	11	arabic	arabic	ADJ
fueconorg-12932	156	12	(	(	PUNCT
fueconorg-12932	156	13	back	back	NOUN
fueconorg-12932	156	14	-	-	PUNCT
fueconorg-12932	156	15	translation	translation	NOUN
fueconorg-12932	156	16	)	)	PUNCT
fueconorg-12932	156	17	by	by	ADP
fueconorg-12932	156	18	two	two	NUM
fueconorg-12932	156	19	translators	translator	NOUN
fueconorg-12932	156	20	to	to	PART
fueconorg-12932	156	21	ensure	ensure	VERB
fueconorg-12932	156	22	accuracy	accuracy	NOUN
fueconorg-12932	156	23	.	.	PUNCT
fueconorg-12932	157	1	both	both	DET
fueconorg-12932	157	2	language	language	NOUN
fueconorg-12932	157	3	versions	version	NOUN
fueconorg-12932	157	4	were	be	AUX
fueconorg-12932	157	5	then	then	ADV
fueconorg-12932	157	6	distributed	distribute	VERB
fueconorg-12932	157	7	according	accord	VERB
fueconorg-12932	157	8	to	to	ADP
fueconorg-12932	157	9	the	the	DET
fueconorg-12932	157	10	respondents	respondent	NOUN
fueconorg-12932	157	11	'	'	PART
fueconorg-12932	157	12	preferences	preference	NOUN
fueconorg-12932	157	13	.	.	PUNCT
fueconorg-12932	158	1	table	table	NOUN
fueconorg-12932	158	2	1	1	NUM
fueconorg-12932	158	3	displays	display	VERB
fueconorg-12932	158	4	the	the	DET
fueconorg-12932	158	5	final	final	ADJ
fueconorg-12932	158	6	version	version	NOUN
fueconorg-12932	158	7	of	of	ADP
fueconorg-12932	158	8	the	the	DET
fueconorg-12932	158	9	questionnaire	questionnaire	NOUN
fueconorg-12932	158	10	.	.	PUNCT
fueconorg-12932	159	1	154	154	NUM
fueconorg-12932	159	2	m.	m.	NOUN
fueconorg-12932	159	3	mechta	mechta	NOUN
fueconorg-12932	159	4	,	,	PUNCT
fueconorg-12932	159	5	m.	m.	PROPN
fueconorg-12932	159	6	kebab	kebab	PROPN
fueconorg-12932	159	7	,	,	PUNCT
fueconorg-12932	159	8	h.	h.	PROPN
fueconorg-12932	159	9	bouabdellah	bouabdellah	PROPN
fueconorg-12932	159	10	,	,	PUNCT
fueconorg-12932	159	11	k.	k.	PROPN
fueconorg-12932	159	12	mouloudj	mouloudj	PROPN
fueconorg-12932	159	13	table	table	NOUN
fueconorg-12932	159	14	1	1	NUM
fueconorg-12932	159	15	constructs	construct	NOUN
fueconorg-12932	159	16	and	and	CCONJ
fueconorg-12932	159	17	items	item	NOUN
fueconorg-12932	159	18	constructs	construct	NOUN
fueconorg-12932	159	19	and	and	CCONJ
fueconorg-12932	159	20	items	item	NOUN
fueconorg-12932	159	21	key	key	ADJ
fueconorg-12932	159	22	customer	customer	NOUN
fueconorg-12932	159	23	focus	focus	NOUN
fueconorg-12932	159	24	(	(	PUNCT
fueconorg-12932	159	25	kcf	kcf	NOUN
fueconorg-12932	159	26	)	)	PUNCT
fueconorg-12932	159	27	kcf1	kcf1	NOUN
fueconorg-12932	159	28	.	.	PUNCT
fueconorg-12932	160	1	we	we	PRON
fueconorg-12932	160	2	engage	engage	VERB
fueconorg-12932	160	3	in	in	ADP
fueconorg-12932	160	4	continuous	continuous	ADJ
fueconorg-12932	160	5	dialogue	dialogue	NOUN
fueconorg-12932	160	6	with	with	ADP
fueconorg-12932	160	7	individual	individual	ADJ
fueconorg-12932	160	8	key	key	ADJ
fueconorg-12932	160	9	customers	customer	NOUN
fueconorg-12932	160	10	to	to	PART
fueconorg-12932	160	11	tailor	tailor	VERB
fueconorg-12932	160	12	our	our	PRON
fueconorg-12932	160	13	offerings	offering	NOUN
fueconorg-12932	160	14	to	to	ADP
fueconorg-12932	160	15	their	their	PRON
fueconorg-12932	160	16	specific	specific	ADJ
fueconorg-12932	160	17	needs	need	NOUN
fueconorg-12932	160	18	.	.	PUNCT
fueconorg-12932	161	1	kcf2	kcf2	PROPN
fueconorg-12932	161	2	.	.	PUNCT
fueconorg-12932	162	1	our	our	PRON
fueconorg-12932	162	2	hotel	hotel	NOUN
fueconorg-12932	162	3	delivers	deliver	VERB
fueconorg-12932	162	4	personalized	personalized	ADJ
fueconorg-12932	162	5	services	service	NOUN
fueconorg-12932	162	6	and	and	CCONJ
fueconorg-12932	162	7	products	product	NOUN
fueconorg-12932	162	8	designed	design	VERB
fueconorg-12932	162	9	to	to	PART
fueconorg-12932	162	10	meet	meet	VERB
fueconorg-12932	162	11	the	the	DET
fueconorg-12932	162	12	unique	unique	ADJ
fueconorg-12932	162	13	requirements	requirement	NOUN
fueconorg-12932	162	14	of	of	ADP
fueconorg-12932	162	15	our	our	PRON
fueconorg-12932	162	16	key	key	ADJ
fueconorg-12932	162	17	customers	customer	NOUN
fueconorg-12932	162	18	.	.	PUNCT
fueconorg-12932	163	1	kcf3	kcf3	PROPN
fueconorg-12932	163	2	.	.	PUNCT
fueconorg-12932	164	1	we	we	PRON
fueconorg-12932	164	2	actively	actively	ADV
fueconorg-12932	164	3	seek	seek	VERB
fueconorg-12932	164	4	to	to	PART
fueconorg-12932	164	5	understand	understand	VERB
fueconorg-12932	164	6	the	the	DET
fueconorg-12932	164	7	needs	need	NOUN
fueconorg-12932	164	8	and	and	CCONJ
fueconorg-12932	164	9	preferences	preference	NOUN
fueconorg-12932	164	10	of	of	ADP
fueconorg-12932	164	11	our	our	PRON
fueconorg-12932	164	12	key	key	ADJ
fueconorg-12932	164	13	customers	customer	NOUN
fueconorg-12932	164	14	.	.	PUNCT
fueconorg-12932	165	1	kcf4	kcf4	PROPN
fueconorg-12932	165	2	.	.	PUNCT
fueconorg-12932	166	1	when	when	SCONJ
fueconorg-12932	166	2	our	our	PRON
fueconorg-12932	166	3	hotel	hotel	NOUN
fueconorg-12932	166	4	identifies	identify	VERB
fueconorg-12932	166	5	a	a	DET
fueconorg-12932	166	6	customer	customer	NOUN
fueconorg-12932	166	7	’s	’s	PART
fueconorg-12932	166	8	desire	desire	NOUN
fueconorg-12932	166	9	to	to	PART
fueconorg-12932	166	10	adjust	adjust	VERB
fueconorg-12932	166	11	a	a	DET
fueconorg-12932	166	12	product	product	NOUN
fueconorg-12932	166	13	or	or	CCONJ
fueconorg-12932	166	14	service	service	NOUN
fueconorg-12932	166	15	,	,	PUNCT
fueconorg-12932	166	16	the	the	DET
fueconorg-12932	166	17	relevant	relevant	ADJ
fueconorg-12932	166	18	departments	department	NOUN
fueconorg-12932	166	19	collaborate	collaborate	VERB
fueconorg-12932	166	20	to	to	PART
fueconorg-12932	166	21	implement	implement	VERB
fueconorg-12932	166	22	the	the	DET
fueconorg-12932	166	23	changes	change	NOUN
fueconorg-12932	166	24	.	.	PUNCT
fueconorg-12932	167	1	crm	crm	NOUN
fueconorg-12932	167	2	organization	organization	PROPN
fueconorg-12932	167	3	(	(	PUNCT
fueconorg-12932	167	4	crmo	crmo	PROPN
fueconorg-12932	167	5	)	)	PUNCT
fueconorg-12932	167	6	crmo1	crmo1	NOUN
fueconorg-12932	167	7	.	.	PUNCT
fueconorg-12932	168	1	our	our	PRON
fueconorg-12932	168	2	hotel	hotel	NOUN
fueconorg-12932	168	3	possesses	possess	VERB
fueconorg-12932	168	4	the	the	DET
fueconorg-12932	168	5	marketing	marketing	NOUN
fueconorg-12932	168	6	skills	skill	NOUN
fueconorg-12932	168	7	and	and	CCONJ
fueconorg-12932	168	8	resources	resource	NOUN
fueconorg-12932	168	9	necessary	necessary	ADJ
fueconorg-12932	168	10	for	for	ADP
fueconorg-12932	168	11	effective	effective	ADJ
fueconorg-12932	168	12	crm	crm	NOUN
fueconorg-12932	168	13	implementation	implementation	NOUN
fueconorg-12932	168	14	.	.	PUNCT
fueconorg-12932	169	1	crmo2	crmo2	PROPN
fueconorg-12932	169	2	.	.	PUNCT
fueconorg-12932	170	1	we	we	PRON
fueconorg-12932	170	2	offer	offer	VERB
fueconorg-12932	170	3	training	training	NOUN
fueconorg-12932	170	4	programs	program	NOUN
fueconorg-12932	170	5	specifically	specifically	ADV
fueconorg-12932	170	6	aimed	aim	VERB
fueconorg-12932	170	7	at	at	ADP
fueconorg-12932	170	8	enhancing	enhance	VERB
fueconorg-12932	170	9	employees	employee	NOUN
fueconorg-12932	170	10	'	'	PART
fueconorg-12932	170	11	abilities	ability	NOUN
fueconorg-12932	170	12	to	to	PART
fueconorg-12932	170	13	build	build	VERB
fueconorg-12932	170	14	and	and	CCONJ
fueconorg-12932	170	15	maintain	maintain	VERB
fueconorg-12932	170	16	customer	customer	NOUN
fueconorg-12932	170	17	relationships	relationship	NOUN
fueconorg-12932	170	18	.	.	PUNCT
fueconorg-12932	171	1	crmo3	crmo3	NOUN
fueconorg-12932	171	2	.	.	PUNCT
fueconorg-12932	172	1	clear	clear	ADJ
fueconorg-12932	172	2	objectives	objective	NOUN
fueconorg-12932	172	3	have	have	AUX
fueconorg-12932	172	4	been	be	AUX
fueconorg-12932	172	5	set	set	VERB
fueconorg-12932	172	6	for	for	ADP
fueconorg-12932	172	7	our	our	PRON
fueconorg-12932	172	8	hotel	hotel	NOUN
fueconorg-12932	172	9	regarding	regard	VERB
fueconorg-12932	172	10	customer	customer	NOUN
fueconorg-12932	172	11	acquisition	acquisition	NOUN
fueconorg-12932	172	12	,	,	PUNCT
fueconorg-12932	172	13	development	development	NOUN
fueconorg-12932	172	14	,	,	PUNCT
fueconorg-12932	172	15	retention	retention	NOUN
fueconorg-12932	172	16	,	,	PUNCT
fueconorg-12932	172	17	and	and	CCONJ
fueconorg-12932	172	18	reactivation	reactivation	NOUN
fueconorg-12932	172	19	.	.	PUNCT
fueconorg-12932	173	1	crmo4	crmo4	NOUN
fueconorg-12932	173	2	.	.	PUNCT
fueconorg-12932	174	1	we	we	PRON
fueconorg-12932	174	2	assess	assess	VERB
fueconorg-12932	174	3	and	and	CCONJ
fueconorg-12932	174	4	incentivize	incentivize	VERB
fueconorg-12932	174	5	employee	employee	NOUN
fueconorg-12932	174	6	performance	performance	NOUN
fueconorg-12932	174	7	based	base	VERB
fueconorg-12932	174	8	on	on	ADP
fueconorg-12932	174	9	their	their	PRON
fueconorg-12932	174	10	ability	ability	NOUN
fueconorg-12932	174	11	to	to	PART
fueconorg-12932	174	12	meet	meet	VERB
fueconorg-12932	174	13	customer	customer	NOUN
fueconorg-12932	174	14	needs	need	NOUN
fueconorg-12932	174	15	and	and	CCONJ
fueconorg-12932	174	16	provide	provide	VERB
fueconorg-12932	174	17	exceptional	exceptional	ADJ
fueconorg-12932	174	18	service	service	NOUN
fueconorg-12932	174	19	.	.	PUNCT
fueconorg-12932	175	1	knowledge	knowledge	NOUN
fueconorg-12932	175	2	management	management	PROPN
fueconorg-12932	175	3	(	(	PUNCT
fueconorg-12932	175	4	km	km	NOUN
fueconorg-12932	175	5	)	)	PUNCT
fueconorg-12932	175	6	km1	km1	PROPN
fueconorg-12932	175	7	.	.	PUNCT
fueconorg-12932	176	1	our	our	PRON
fueconorg-12932	176	2	hotel	hotel	NOUN
fueconorg-12932	176	3	’s	’s	PART
fueconorg-12932	176	4	staff	staff	NOUN
fueconorg-12932	176	5	is	be	AUX
fueconorg-12932	176	6	readily	readily	ADV
fueconorg-12932	176	7	available	available	ADJ
fueconorg-12932	176	8	to	to	PART
fueconorg-12932	176	9	assist	assist	VERB
fueconorg-12932	176	10	customers	customer	NOUN
fueconorg-12932	176	11	in	in	ADP
fueconorg-12932	176	12	a	a	DET
fueconorg-12932	176	13	timely	timely	ADJ
fueconorg-12932	176	14	and	and	CCONJ
fueconorg-12932	176	15	efficient	efficient	ADJ
fueconorg-12932	176	16	manner	manner	NOUN
fueconorg-12932	176	17	.	.	PUNCT
fueconorg-12932	177	1	km2	km2	PROPN
fueconorg-12932	177	2	.	.	PUNCT
fueconorg-12932	178	1	our	our	PRON
fueconorg-12932	178	2	hotel	hotel	NOUN
fueconorg-12932	178	3	has	have	VERB
fueconorg-12932	178	4	a	a	DET
fueconorg-12932	178	5	comprehensive	comprehensive	ADJ
fueconorg-12932	178	6	understanding	understanding	NOUN
fueconorg-12932	178	7	of	of	ADP
fueconorg-12932	178	8	the	the	DET
fueconorg-12932	178	9	needs	need	NOUN
fueconorg-12932	178	10	of	of	ADP
fueconorg-12932	178	11	our	our	PRON
fueconorg-12932	178	12	key	key	ADJ
fueconorg-12932	178	13	customers	customer	NOUN
fueconorg-12932	178	14	through	through	ADP
fueconorg-12932	178	15	knowledge	knowledge	NOUN
fueconorg-12932	178	16	acquisition	acquisition	NOUN
fueconorg-12932	178	17	and	and	CCONJ
fueconorg-12932	178	18	learning	learning	NOUN
fueconorg-12932	178	19	.	.	PUNCT
fueconorg-12932	179	1	km3	km3	INTJ
fueconorg-12932	179	2	.	.	PUNCT
fueconorg-12932	180	1	we	we	PRON
fueconorg-12932	180	2	offer	offer	VERB
fueconorg-12932	180	3	avenues	avenue	NOUN
fueconorg-12932	180	4	for	for	ADP
fueconorg-12932	180	5	continuous	continuous	ADJ
fueconorg-12932	180	6	,	,	PUNCT
fueconorg-12932	180	7	two	two	NUM
fueconorg-12932	180	8	-	-	PUNCT
fueconorg-12932	180	9	way	way	NOUN
fueconorg-12932	180	10	communication	communication	NOUN
fueconorg-12932	180	11	between	between	ADP
fueconorg-12932	180	12	our	our	PRON
fueconorg-12932	180	13	key	key	ADJ
fueconorg-12932	180	14	customers	customer	NOUN
fueconorg-12932	180	15	and	and	CCONJ
fueconorg-12932	180	16	our	our	PRON
fueconorg-12932	180	17	hotel	hotel	NOUN
fueconorg-12932	180	18	.	.	PUNCT
fueconorg-12932	181	1	km4	km4	PROPN
fueconorg-12932	181	2	.	.	PUNCT
fueconorg-12932	182	1	customers	customer	NOUN
fueconorg-12932	182	2	can	can	AUX
fueconorg-12932	182	3	rely	rely	VERB
fueconorg-12932	182	4	on	on	ADP
fueconorg-12932	182	5	receiving	receive	VERB
fueconorg-12932	182	6	prompt	prompt	ADJ
fueconorg-12932	182	7	and	and	CCONJ
fueconorg-12932	182	8	efficient	efficient	ADJ
fueconorg-12932	182	9	service	service	NOUN
fueconorg-12932	182	10	from	from	ADP
fueconorg-12932	182	11	our	our	PRON
fueconorg-12932	182	12	hotel	hotel	NOUN
fueconorg-12932	182	13	’s	’s	PART
fueconorg-12932	182	14	employees	employee	NOUN
fueconorg-12932	182	15	.	.	PUNCT
fueconorg-12932	183	1	technology	technology	NOUN
fueconorg-12932	183	2	-	-	PUNCT
fueconorg-12932	183	3	based	base	VERB
fueconorg-12932	183	4	crm	crm	NOUN
fueconorg-12932	183	5	(	(	PUNCT
fueconorg-12932	183	6	tcrm	tcrm	NOUN
fueconorg-12932	183	7	)	)	PUNCT
fueconorg-12932	183	8	tcrm1	tcrm1	PROPN
fueconorg-12932	183	9	.	.	PUNCT
fueconorg-12932	184	1	our	our	PRON
fueconorg-12932	184	2	hotel	hotel	NOUN
fueconorg-12932	184	3	employs	employ	VERB
fueconorg-12932	184	4	skilled	skilled	ADJ
fueconorg-12932	184	5	technical	technical	ADJ
fueconorg-12932	184	6	staff	staff	NOUN
fueconorg-12932	184	7	to	to	PART
fueconorg-12932	184	8	support	support	VERB
fueconorg-12932	184	9	the	the	DET
fueconorg-12932	184	10	use	use	NOUN
fueconorg-12932	184	11	of	of	ADP
fueconorg-12932	184	12	technology	technology	NOUN
fueconorg-12932	184	13	in	in	ADP
fueconorg-12932	184	14	developing	develop	VERB
fueconorg-12932	184	15	customer	customer	NOUN
fueconorg-12932	184	16	relationships	relationship	NOUN
fueconorg-12932	184	17	.	.	PUNCT
fueconorg-12932	185	1	tcrm2	tcrm2	INTJ
fueconorg-12932	185	2	.	.	PUNCT
fueconorg-12932	186	1	our	our	PRON
fueconorg-12932	186	2	hotel	hotel	NOUN
fueconorg-12932	186	3	utilizes	utilize	VERB
fueconorg-12932	186	4	appropriate	appropriate	ADJ
fueconorg-12932	186	5	software	software	NOUN
fueconorg-12932	186	6	solutions	solution	NOUN
fueconorg-12932	186	7	to	to	PART
fueconorg-12932	186	8	effectively	effectively	ADV
fueconorg-12932	186	9	serve	serve	VERB
fueconorg-12932	186	10	our	our	PRON
fueconorg-12932	186	11	customers	customer	NOUN
fueconorg-12932	186	12	.	.	PUNCT
fueconorg-12932	187	1	tcrm3	tcrm3	NOUN
fueconorg-12932	187	2	.	.	PUNCT
fueconorg-12932	188	1	our	our	PRON
fueconorg-12932	188	2	hotel	hotel	NOUN
fueconorg-12932	188	3	is	be	AUX
fueconorg-12932	188	4	equipped	equip	VERB
fueconorg-12932	188	5	with	with	ADP
fueconorg-12932	188	6	the	the	DET
fueconorg-12932	188	7	necessary	necessary	ADJ
fueconorg-12932	188	8	hardware	hardware	NOUN
fueconorg-12932	188	9	to	to	PART
fueconorg-12932	188	10	meet	meet	VERB
fueconorg-12932	188	11	our	our	PRON
fueconorg-12932	188	12	customers	customer	NOUN
fueconorg-12932	188	13	'	'	PART
fueconorg-12932	188	14	needs	need	NOUN
fueconorg-12932	188	15	.	.	PUNCT
fueconorg-12932	189	1	tcrm4	tcrm4	NOUN
fueconorg-12932	189	2	.	.	PUNCT
fueconorg-12932	190	1	customer	customer	NOUN
fueconorg-12932	190	2	information	information	NOUN
fueconorg-12932	190	3	is	be	AUX
fueconorg-12932	190	4	accessible	accessible	ADJ
fueconorg-12932	190	5	at	at	ADP
fueconorg-12932	190	6	every	every	DET
fueconorg-12932	190	7	interaction	interaction	NOUN
fueconorg-12932	190	8	point	point	NOUN
fueconorg-12932	190	9	within	within	ADP
fueconorg-12932	190	10	our	our	PRON
fueconorg-12932	190	11	hotel	hotel	NOUN
fueconorg-12932	190	12	.	.	PUNCT
fueconorg-12932	191	1	tcrm5	tcrm5	PROPN
fueconorg-12932	191	2	.	.	PUNCT
fueconorg-12932	192	1	our	our	PRON
fueconorg-12932	192	2	hotel	hotel	NOUN
fueconorg-12932	192	3	keeps	keep	VERB
fueconorg-12932	192	4	an	an	DET
fueconorg-12932	192	5	extensive	extensive	ADJ
fueconorg-12932	192	6	and	and	CCONJ
fueconorg-12932	192	7	detailed	detailed	ADJ
fueconorg-12932	192	8	database	database	NOUN
fueconorg-12932	192	9	of	of	ADP
fueconorg-12932	192	10	customer	customer	NOUN
fueconorg-12932	192	11	information	information	NOUN
fueconorg-12932	192	12	.	.	PUNCT
fueconorg-12932	193	1	hotel	hotel	NOUN
fueconorg-12932	193	2	reputation	reputation	NOUN
fueconorg-12932	193	3	(	(	PUNCT
fueconorg-12932	193	4	hr	hr	NOUN
fueconorg-12932	193	5	)	)	PUNCT
fueconorg-12932	193	6	hr1	hr1	PROPN
fueconorg-12932	193	7	.	.	PUNCT
fueconorg-12932	194	1	our	our	PRON
fueconorg-12932	194	2	hotel	hotel	NOUN
fueconorg-12932	194	3	actively	actively	ADV
fueconorg-12932	194	4	engages	engage	VERB
fueconorg-12932	194	5	in	in	ADP
fueconorg-12932	194	6	initiatives	initiative	NOUN
fueconorg-12932	194	7	that	that	PRON
fueconorg-12932	194	8	enhance	enhance	VERB
fueconorg-12932	194	9	social	social	ADJ
fueconorg-12932	194	10	welfare	welfare	NOUN
fueconorg-12932	194	11	,	,	PUNCT
fueconorg-12932	194	12	economic	economic	ADJ
fueconorg-12932	194	13	development	development	NOUN
fueconorg-12932	194	14	,	,	PUNCT
fueconorg-12932	194	15	and	and	CCONJ
fueconorg-12932	194	16	environmental	environmental	ADJ
fueconorg-12932	194	17	sustainability	sustainability	NOUN
fueconorg-12932	194	18	.	.	PUNCT
fueconorg-12932	195	1	hr2	hr2	PROPN
fueconorg-12932	195	2	.	.	PUNCT
fueconorg-12932	196	1	our	our	PRON
fueconorg-12932	196	2	hotel	hotel	NOUN
fueconorg-12932	196	3	consistently	consistently	ADV
fueconorg-12932	196	4	shows	show	VERB
fueconorg-12932	196	5	courtesy	courtesy	NOUN
fueconorg-12932	196	6	to	to	ADP
fueconorg-12932	196	7	customers	customer	NOUN
fueconorg-12932	196	8	,	,	PUNCT
fueconorg-12932	196	9	communicates	communicate	VERB
fueconorg-12932	196	10	effectively	effectively	ADV
fueconorg-12932	196	11	,	,	PUNCT
fueconorg-12932	196	12	and	and	CCONJ
fueconorg-12932	196	13	prioritizes	prioritize	VERB
fueconorg-12932	196	14	their	their	PRON
fueconorg-12932	196	15	safety	safety	NOUN
fueconorg-12932	196	16	and	and	CCONJ
fueconorg-12932	196	17	well	well	ADV
fueconorg-12932	196	18	-	-	PUNCT
fueconorg-12932	196	19	being	being	NOUN
fueconorg-12932	196	20	.	.	PUNCT
fueconorg-12932	197	1	hr3	hr3	PROPN
fueconorg-12932	197	2	.	.	PUNCT
fueconorg-12932	198	1	our	our	PRON
fueconorg-12932	198	2	hotel	hotel	NOUN
fueconorg-12932	198	3	earns	earn	VERB
fueconorg-12932	198	4	respect	respect	NOUN
fueconorg-12932	198	5	,	,	PUNCT
fueconorg-12932	198	6	admiration	admiration	NOUN
fueconorg-12932	198	7	,	,	PUNCT
fueconorg-12932	198	8	and	and	CCONJ
fueconorg-12932	198	9	trust	trust	NOUN
fueconorg-12932	198	10	from	from	ADP
fueconorg-12932	198	11	its	its	PRON
fueconorg-12932	198	12	stakeholders	stakeholder	NOUN
fueconorg-12932	198	13	.	.	PUNCT
fueconorg-12932	199	1	hr4	hr4	PROPN
fueconorg-12932	199	2	.	.	PUNCT
fueconorg-12932	200	1	our	our	PRON
fueconorg-12932	200	2	hotel	hotel	NOUN
fueconorg-12932	200	3	is	be	AUX
fueconorg-12932	200	4	perceived	perceive	VERB
fueconorg-12932	200	5	as	as	ADP
fueconorg-12932	200	6	an	an	DET
fueconorg-12932	200	7	excellent	excellent	ADJ
fueconorg-12932	200	8	employer	employer	NOUN
fueconorg-12932	200	9	,	,	PUNCT
fueconorg-12932	200	10	reflected	reflect	VERB
fueconorg-12932	200	11	in	in	ADP
fueconorg-12932	200	12	its	its	PRON
fueconorg-12932	200	13	supportive	supportive	ADJ
fueconorg-12932	200	14	work	work	NOUN
fueconorg-12932	200	15	environment	environment	NOUN
fueconorg-12932	200	16	,	,	PUNCT
fueconorg-12932	200	17	employee	employee	NOUN
fueconorg-12932	200	18	benefits	benefit	NOUN
fueconorg-12932	200	19	,	,	PUNCT
fueconorg-12932	200	20	and	and	CCONJ
fueconorg-12932	200	21	positive	positive	ADJ
fueconorg-12932	200	22	treatment	treatment	NOUN
fueconorg-12932	200	23	of	of	ADP
fueconorg-12932	200	24	staff	staff	NOUN
fueconorg-12932	200	25	.	.	PUNCT
fueconorg-12932	201	1	hr5	hr5	PROPN
fueconorg-12932	201	2	.	.	PUNCT
fueconorg-12932	202	1	our	our	PRON
fueconorg-12932	202	2	hotel	hotel	NOUN
fueconorg-12932	202	3	upholds	uphold	VERB
fueconorg-12932	202	4	strong	strong	ADJ
fueconorg-12932	202	5	values	value	NOUN
fueconorg-12932	202	6	,	,	PUNCT
fueconorg-12932	202	7	adhering	adhere	VERB
fueconorg-12932	202	8	to	to	ADP
fueconorg-12932	202	9	legal	legal	ADJ
fueconorg-12932	202	10	standards	standard	NOUN
fueconorg-12932	202	11	,	,	PUNCT
fueconorg-12932	202	12	practicing	practice	VERB
fueconorg-12932	202	13	transparency	transparency	NOUN
fueconorg-12932	202	14	,	,	PUNCT
fueconorg-12932	202	15	and	and	CCONJ
fueconorg-12932	202	16	demonstrating	demonstrate	VERB
fueconorg-12932	202	17	respect	respect	NOUN
fueconorg-12932	202	18	for	for	ADP
fueconorg-12932	202	19	people	people	NOUN
fueconorg-12932	202	20	and	and	CCONJ
fueconorg-12932	202	21	the	the	DET
fueconorg-12932	202	22	environment	environment	NOUN
fueconorg-12932	202	23	.	.	PUNCT
fueconorg-12932	203	1	source	source	NOUN
fueconorg-12932	203	2	:	:	PUNCT
fueconorg-12932	203	3	authors	author	NOUN
fueconorg-12932	203	4	’	’	PART
fueconorg-12932	203	5	development	development	NOUN
fueconorg-12932	203	6	3.2	3.2	NUM
fueconorg-12932	203	7	.	.	PUNCT
fueconorg-12932	204	1	population	population	NOUN
fueconorg-12932	204	2	and	and	CCONJ
fueconorg-12932	204	3	sample	sample	VERB
fueconorg-12932	204	4	the	the	DET
fueconorg-12932	204	5	target	target	NOUN
fueconorg-12932	204	6	population	population	NOUN
fueconorg-12932	204	7	for	for	ADP
fueconorg-12932	204	8	this	this	DET
fueconorg-12932	204	9	study	study	NOUN
fueconorg-12932	204	10	comprised	comprise	VERB
fueconorg-12932	204	11	employees	employee	NOUN
fueconorg-12932	204	12	across	across	ADP
fueconorg-12932	204	13	various	various	ADJ
fueconorg-12932	204	14	managerial	managerial	ADJ
fueconorg-12932	204	15	levels	level	NOUN
fueconorg-12932	204	16	in	in	ADP
fueconorg-12932	204	17	hotels	hotel	NOUN
fueconorg-12932	204	18	ranging	range	VERB
fueconorg-12932	204	19	from	from	ADP
fueconorg-12932	204	20	one	one	NUM
fueconorg-12932	204	21	to	to	ADP
fueconorg-12932	204	22	five	five	NUM
fueconorg-12932	204	23	stars	star	NOUN
fueconorg-12932	204	24	in	in	ADP
fueconorg-12932	204	25	algeria	algeria	PROPN
fueconorg-12932	204	26	.	.	PUNCT
fueconorg-12932	205	1	data	datum	NOUN
fueconorg-12932	205	2	collection	collection	NOUN
fueconorg-12932	205	3	employed	employ	VERB
fueconorg-12932	205	4	a	a	DET
fueconorg-12932	205	5	non	non	ADJ
fueconorg-12932	205	6	-	-	NOUN
fueconorg-12932	205	7	probability	probability	NOUN
fueconorg-12932	205	8	the	the	DET
fueconorg-12932	205	9	effect	effect	NOUN
fueconorg-12932	205	10	of	of	ADP
fueconorg-12932	205	11	customer	customer	NOUN
fueconorg-12932	205	12	relationship	relationship	NOUN
fueconorg-12932	205	13	management	management	NOUN
fueconorg-12932	205	14	dimensions	dimension	NOUN
fueconorg-12932	205	15	on	on	ADP
fueconorg-12932	205	16	hotel	hotel	NOUN
fueconorg-12932	205	17	reputation	reputation	NOUN
fueconorg-12932	205	18	:	:	PUNCT
fueconorg-12932	205	19	an	an	DET
fueconorg-12932	205	20	empirical	empirical	ADJ
fueconorg-12932	205	21	study	study	NOUN
fueconorg-12932	205	22	155	155	NUM
fueconorg-12932	205	23	convenience	convenience	NOUN
fueconorg-12932	205	24	sampling	sampling	NOUN
fueconorg-12932	205	25	method	method	NOUN
fueconorg-12932	205	26	,	,	PUNCT
fueconorg-12932	205	27	chosen	choose	VERB
fueconorg-12932	205	28	for	for	ADP
fueconorg-12932	205	29	its	its	PRON
fueconorg-12932	205	30	speed	speed	NOUN
fueconorg-12932	205	31	,	,	PUNCT
fueconorg-12932	205	32	ease	ease	NOUN
fueconorg-12932	205	33	,	,	PUNCT
fueconorg-12932	205	34	availability	availability	NOUN
fueconorg-12932	205	35	,	,	PUNCT
fueconorg-12932	205	36	and	and	CCONJ
fueconorg-12932	205	37	cost	cost	NOUN
fueconorg-12932	205	38	-	-	PUNCT
fueconorg-12932	205	39	effectiveness	effectiveness	NOUN
fueconorg-12932	205	40	.	.	PUNCT
fueconorg-12932	206	1	a	a	DET
fueconorg-12932	206	2	total	total	NOUN
fueconorg-12932	206	3	of	of	ADP
fueconorg-12932	206	4	180	180	NUM
fueconorg-12932	206	5	questionnaires	questionnaire	NOUN
fueconorg-12932	206	6	were	be	AUX
fueconorg-12932	206	7	distributed	distribute	VERB
fueconorg-12932	206	8	to	to	ADP
fueconorg-12932	206	9	hotel	hotel	NOUN
fueconorg-12932	206	10	staff	staff	NOUN
fueconorg-12932	206	11	in	in	ADP
fueconorg-12932	206	12	different	different	ADJ
fueconorg-12932	206	13	algerian	algerian	ADJ
fueconorg-12932	206	14	hotels	hotel	NOUN
fueconorg-12932	206	15	.	.	PUNCT
fueconorg-12932	207	1	over	over	ADP
fueconorg-12932	207	2	a	a	DET
fueconorg-12932	207	3	two	two	NUM
fueconorg-12932	207	4	-	-	PUNCT
fueconorg-12932	207	5	month	month	NOUN
fueconorg-12932	207	6	period	period	NOUN
fueconorg-12932	207	7	,	,	PUNCT
fueconorg-12932	207	8	136	136	NUM
fueconorg-12932	207	9	completed	complete	VERB
fueconorg-12932	207	10	and	and	CCONJ
fueconorg-12932	207	11	valid	valid	ADJ
fueconorg-12932	207	12	questionnaires	questionnaire	NOUN
fueconorg-12932	207	13	were	be	AUX
fueconorg-12932	207	14	returned	return	VERB
fueconorg-12932	207	15	,	,	PUNCT
fueconorg-12932	207	16	resulting	result	VERB
fueconorg-12932	207	17	in	in	ADP
fueconorg-12932	207	18	a	a	DET
fueconorg-12932	207	19	response	response	NOUN
fueconorg-12932	207	20	rate	rate	NOUN
fueconorg-12932	207	21	of	of	ADP
fueconorg-12932	207	22	75.55	75.55	NUM
fueconorg-12932	207	23	%	%	NOUN
fueconorg-12932	207	24	,	,	PUNCT
fueconorg-12932	207	25	which	which	PRON
fueconorg-12932	207	26	is	be	AUX
fueconorg-12932	207	27	deemed	deem	VERB
fueconorg-12932	207	28	effective	effective	ADJ
fueconorg-12932	207	29	.	.	PUNCT
fueconorg-12932	208	1	table	table	NOUN
fueconorg-12932	208	2	2	2	NUM
fueconorg-12932	208	3	provides	provide	VERB
fueconorg-12932	208	4	an	an	DET
fueconorg-12932	208	5	overview	overview	NOUN
fueconorg-12932	208	6	of	of	ADP
fueconorg-12932	208	7	the	the	DET
fueconorg-12932	208	8	respondents	respondent	NOUN
fueconorg-12932	208	9	'	'	PART
fueconorg-12932	208	10	profile	profile	NOUN
fueconorg-12932	208	11	.	.	PUNCT
fueconorg-12932	209	1	table	table	NOUN
fueconorg-12932	209	2	2	2	NUM
fueconorg-12932	209	3	demographic	demographic	ADJ
fueconorg-12932	209	4	profile	profile	NOUN
fueconorg-12932	209	5	of	of	ADP
fueconorg-12932	209	6	the	the	DET
fueconorg-12932	209	7	sample	sample	NOUN
fueconorg-12932	209	8	characteristic	characteristic	ADJ
fueconorg-12932	209	9	variables	variable	NOUN
fueconorg-12932	209	10	frequency	frequency	NOUN
fueconorg-12932	209	11	%	%	NOUN
fueconorg-12932	209	12	gender	gender	NOUN
fueconorg-12932	209	13	male	male	NOUN
fueconorg-12932	209	14	115	115	NUM
fueconorg-12932	209	15	84.56	84.56	NUM
fueconorg-12932	209	16	female	female	ADJ
fueconorg-12932	209	17	21	21	NUM
fueconorg-12932	209	18	15.44	15.44	NUM
fueconorg-12932	209	19	age	age	NOUN
fueconorg-12932	209	20	(	(	PUNCT
fueconorg-12932	209	21	years	year	NOUN
fueconorg-12932	209	22	)	)	PUNCT
fueconorg-12932	209	23	18	18	NUM
fueconorg-12932	209	24	-	-	SYM
fueconorg-12932	209	25	35	35	NUM
fueconorg-12932	209	26	41	41	NUM
fueconorg-12932	209	27	30.15	30.15	NUM
fueconorg-12932	209	28	36	36	NUM
fueconorg-12932	209	29	-	-	SYM
fueconorg-12932	209	30	50	50	NUM
fueconorg-12932	209	31	62	62	NUM
fueconorg-12932	209	32	45.59	45.59	NUM
fueconorg-12932	209	33	above	above	ADP
fueconorg-12932	209	34	50	50	NUM
fueconorg-12932	209	35	33	33	NUM
fueconorg-12932	209	36	24.26	24.26	NUM
fueconorg-12932	209	37	education	education	NOUN
fueconorg-12932	209	38	high	high	ADJ
fueconorg-12932	209	39	school	school	NOUN
fueconorg-12932	209	40	level	level	NOUN
fueconorg-12932	209	41	or	or	CCONJ
fueconorg-12932	209	42	less	less	ADJ
fueconorg-12932	209	43	46	46	NUM
fueconorg-12932	209	44	33.82	33.82	NUM
fueconorg-12932	209	45	tertiary	tertiary	NOUN
fueconorg-12932	209	46	(	(	PUNCT
fueconorg-12932	209	47	diploma	diploma	NOUN
fueconorg-12932	209	48	/	/	SYM
fueconorg-12932	209	49	bachelor	bachelor	NOUN
fueconorg-12932	209	50	)	)	PUNCT
fueconorg-12932	209	51	59	59	NUM
fueconorg-12932	209	52	43.38	43.38	NUM
fueconorg-12932	209	53	postgraduate	postgraduate	NOUN
fueconorg-12932	209	54	31	31	NUM
fueconorg-12932	209	55	22.80	22.80	NUM
fueconorg-12932	209	56	source	source	NOUN
fueconorg-12932	209	57	:	:	PUNCT
fueconorg-12932	209	58	authors	author	NOUN
fueconorg-12932	209	59	’	’	PART
fueconorg-12932	209	60	development	development	NOUN
fueconorg-12932	209	61	concerning	concern	VERB
fueconorg-12932	209	62	the	the	DET
fueconorg-12932	209	63	characteristics	characteristic	NOUN
fueconorg-12932	209	64	of	of	ADP
fueconorg-12932	209	65	the	the	DET
fueconorg-12932	209	66	sample	sample	NOUN
fueconorg-12932	209	67	,	,	PUNCT
fueconorg-12932	209	68	it	it	PRON
fueconorg-12932	209	69	is	be	AUX
fueconorg-12932	209	70	noteworthy	noteworthy	ADJ
fueconorg-12932	209	71	that	that	SCONJ
fueconorg-12932	209	72	a	a	DET
fueconorg-12932	209	73	predominant	predominant	ADJ
fueconorg-12932	209	74	majority	majority	NOUN
fueconorg-12932	209	75	of	of	ADP
fueconorg-12932	209	76	respondents	respondent	NOUN
fueconorg-12932	209	77	were	be	AUX
fueconorg-12932	209	78	male	male	ADJ
fueconorg-12932	209	79	(	(	PUNCT
fueconorg-12932	209	80	84.56	84.56	NUM
fueconorg-12932	209	81	%	%	NOUN
fueconorg-12932	209	82	)	)	PUNCT
fueconorg-12932	209	83	,	,	PUNCT
fueconorg-12932	209	84	while	while	SCONJ
fueconorg-12932	209	85	females	female	NOUN
fueconorg-12932	209	86	constituted	constitute	VERB
fueconorg-12932	209	87	a	a	DET
fueconorg-12932	209	88	minority	minority	NOUN
fueconorg-12932	209	89	(	(	PUNCT
fueconorg-12932	209	90	15.44	15.44	NUM
fueconorg-12932	209	91	%	%	NOUN
fueconorg-12932	209	92	)	)	PUNCT
fueconorg-12932	209	93	.	.	PUNCT
fueconorg-12932	210	1	the	the	DET
fueconorg-12932	210	2	respondents	respondent	NOUN
fueconorg-12932	210	3	'	'	PART
fueconorg-12932	210	4	ages	age	NOUN
fueconorg-12932	210	5	were	be	AUX
fueconorg-12932	210	6	categorized	categorize	VERB
fueconorg-12932	210	7	into	into	ADP
fueconorg-12932	210	8	distinct	distinct	ADJ
fueconorg-12932	210	9	groups	group	NOUN
fueconorg-12932	210	10	,	,	PUNCT
fueconorg-12932	210	11	with	with	ADP
fueconorg-12932	210	12	the	the	DET
fueconorg-12932	210	13	36	36	NUM
fueconorg-12932	210	14	-	-	SYM
fueconorg-12932	210	15	50	50	NUM
fueconorg-12932	210	16	age	age	NOUN
fueconorg-12932	210	17	bracket	bracket	NOUN
fueconorg-12932	210	18	exhibiting	exhibit	VERB
fueconorg-12932	210	19	the	the	DET
fueconorg-12932	210	20	highest	high	ADJ
fueconorg-12932	210	21	representation	representation	NOUN
fueconorg-12932	210	22	at	at	ADP
fueconorg-12932	210	23	45.59	45.59	NUM
fueconorg-12932	210	24	%	%	NOUN
fueconorg-12932	210	25	,	,	PUNCT
fueconorg-12932	210	26	followed	follow	VERB
fueconorg-12932	210	27	by	by	ADP
fueconorg-12932	210	28	the	the	DET
fueconorg-12932	210	29	18	18	NUM
fueconorg-12932	210	30	-	-	SYM
fueconorg-12932	210	31	35	35	NUM
fueconorg-12932	210	32	age	age	NOUN
fueconorg-12932	210	33	group	group	NOUN
fueconorg-12932	210	34	at	at	ADP
fueconorg-12932	210	35	30.15	30.15	NUM
fueconorg-12932	210	36	%	%	NOUN
fueconorg-12932	210	37	,	,	PUNCT
fueconorg-12932	210	38	and	and	CCONJ
fueconorg-12932	210	39	those	those	PRON
fueconorg-12932	210	40	over	over	ADP
fueconorg-12932	210	41	50	50	NUM
fueconorg-12932	210	42	years	year	NOUN
fueconorg-12932	210	43	old	old	ADJ
fueconorg-12932	210	44	at	at	ADP
fueconorg-12932	210	45	24.26	24.26	NUM
fueconorg-12932	210	46	%	%	NOUN
fueconorg-12932	210	47	.	.	PUNCT
fueconorg-12932	211	1	in	in	ADP
fueconorg-12932	211	2	terms	term	NOUN
fueconorg-12932	211	3	of	of	ADP
fueconorg-12932	211	4	educational	educational	ADJ
fueconorg-12932	211	5	attainment	attainment	NOUN
fueconorg-12932	211	6	,	,	PUNCT
fueconorg-12932	211	7	diploma	diploma	NOUN
fueconorg-12932	211	8	or	or	CCONJ
fueconorg-12932	211	9	bachelor	bachelor	NOUN
fueconorg-12932	211	10	’s	’s	NOUN
fueconorg-12932	211	11	degree	degree	NOUN
fueconorg-12932	211	12	holders	holder	NOUN
fueconorg-12932	211	13	comprised	comprise	VERB
fueconorg-12932	211	14	the	the	DET
fueconorg-12932	211	15	majority	majority	NOUN
fueconorg-12932	211	16	at	at	ADP
fueconorg-12932	211	17	43.38	43.38	NUM
fueconorg-12932	211	18	%	%	NOUN
fueconorg-12932	211	19	,	,	PUNCT
fueconorg-12932	211	20	followed	follow	VERB
fueconorg-12932	211	21	by	by	ADP
fueconorg-12932	211	22	individuals	individual	NOUN
fueconorg-12932	211	23	with	with	ADP
fueconorg-12932	211	24	a	a	DET
fueconorg-12932	211	25	high	high	ADJ
fueconorg-12932	211	26	school	school	NOUN
fueconorg-12932	211	27	education	education	NOUN
fueconorg-12932	211	28	or	or	CCONJ
fueconorg-12932	211	29	less	less	ADJ
fueconorg-12932	211	30	at	at	ADP
fueconorg-12932	211	31	33.82	33.82	NUM
fueconorg-12932	211	32	%	%	NOUN
fueconorg-12932	211	33	.	.	PUNCT
fueconorg-12932	212	1	lastly	lastly	ADV
fueconorg-12932	212	2	,	,	PUNCT
fueconorg-12932	212	3	postgraduate	postgraduate	NOUN
fueconorg-12932	212	4	degree	degree	NOUN
fueconorg-12932	212	5	holders	holder	NOUN
fueconorg-12932	212	6	accounted	account	VERB
fueconorg-12932	212	7	for	for	ADP
fueconorg-12932	212	8	the	the	DET
fueconorg-12932	212	9	lowest	low	ADJ
fueconorg-12932	212	10	percentage	percentage	NOUN
fueconorg-12932	212	11	at	at	ADP
fueconorg-12932	212	12	22.80	22.80	NUM
fueconorg-12932	212	13	%	%	NOUN
fueconorg-12932	212	14	.	.	PUNCT
fueconorg-12932	213	1	4	4	X
fueconorg-12932	213	2	.	.	X
fueconorg-12932	213	3	result	result	NOUN
fueconorg-12932	213	4	and	and	CCONJ
fueconorg-12932	213	5	discussion	discussion	NOUN
fueconorg-12932	213	6	4.1	4.1	NUM
fueconorg-12932	213	7	.	.	PUNCT
fueconorg-12932	214	1	descriptive	descriptive	ADJ
fueconorg-12932	214	2	statistics	statistic	NOUN
fueconorg-12932	214	3	table	table	NOUN
fueconorg-12932	214	4	3	3	NUM
fueconorg-12932	214	5	provides	provide	VERB
fueconorg-12932	214	6	the	the	DET
fueconorg-12932	214	7	mean	mean	ADJ
fueconorg-12932	214	8	scores	score	NOUN
fueconorg-12932	214	9	and	and	CCONJ
fueconorg-12932	214	10	standard	standard	ADJ
fueconorg-12932	214	11	deviations	deviation	NOUN
fueconorg-12932	214	12	for	for	ADP
fueconorg-12932	214	13	the	the	DET
fueconorg-12932	214	14	five	five	NUM
fueconorg-12932	214	15	constructs	construct	NOUN
fueconorg-12932	214	16	examined	examine	VERB
fueconorg-12932	214	17	in	in	ADP
fueconorg-12932	214	18	the	the	DET
fueconorg-12932	214	19	study	study	NOUN
fueconorg-12932	214	20	.	.	PUNCT
fueconorg-12932	215	1	the	the	DET
fueconorg-12932	215	2	respondents	respondent	NOUN
fueconorg-12932	215	3	rated	rate	VERB
fueconorg-12932	215	4	hotel	hotel	NOUN
fueconorg-12932	215	5	reputation	reputation	NOUN
fueconorg-12932	215	6	highest	high	ADJ
fueconorg-12932	215	7	(	(	PUNCT
fueconorg-12932	215	8	m=3.90	m=3.90	PROPN
fueconorg-12932	215	9	,	,	PUNCT
fueconorg-12932	215	10	sd=0.54	sd=0.54	PROPN
fueconorg-12932	215	11	)	)	PUNCT
fueconorg-12932	215	12	,	,	PUNCT
fueconorg-12932	215	13	followed	follow	VERB
fueconorg-12932	215	14	by	by	ADP
fueconorg-12932	215	15	technology	technology	NOUN
fueconorg-12932	215	16	-	-	PUNCT
fueconorg-12932	215	17	based	base	VERB
fueconorg-12932	215	18	crm	crm	NOUN
fueconorg-12932	215	19	(	(	PUNCT
fueconorg-12932	215	20	m=3.72	m=3.72	NOUN
fueconorg-12932	215	21	,	,	PUNCT
fueconorg-12932	215	22	sd=0.61	sd=0.61	NOUN
fueconorg-12932	215	23	)	)	PUNCT
fueconorg-12932	215	24	,	,	PUNCT
fueconorg-12932	215	25	knowledge	knowledge	NOUN
fueconorg-12932	215	26	management	management	NOUN
fueconorg-12932	215	27	(	(	PUNCT
fueconorg-12932	215	28	m=3.61	m=3.61	NOUN
fueconorg-12932	215	29	,	,	PUNCT
fueconorg-12932	215	30	sd=0.59	sd=0.59	NOUN
fueconorg-12932	215	31	)	)	PUNCT
fueconorg-12932	215	32	,	,	PUNCT
fueconorg-12932	215	33	crm	crm	PROPN
fueconorg-12932	215	34	organization	organization	PROPN
fueconorg-12932	215	35	(	(	PUNCT
fueconorg-12932	215	36	m=3.34	m=3.34	PROPN
fueconorg-12932	215	37	,	,	PUNCT
fueconorg-12932	215	38	sd=0.76	sd=0.76	PROPN
fueconorg-12932	215	39	)	)	PUNCT
fueconorg-12932	215	40	,	,	PUNCT
fueconorg-12932	215	41	and	and	CCONJ
fueconorg-12932	215	42	key	key	ADJ
fueconorg-12932	215	43	customer	customer	NOUN
fueconorg-12932	215	44	focus	focus	NOUN
fueconorg-12932	215	45	(	(	PUNCT
fueconorg-12932	215	46	m=3.05	m=3.05	PROPN
fueconorg-12932	215	47	,	,	PUNCT
fueconorg-12932	215	48	sd=0.68	sd=0.68	PROPN
fueconorg-12932	215	49	)	)	PUNCT
fueconorg-12932	215	50	.	.	PUNCT
fueconorg-12932	216	1	generally	generally	ADV
fueconorg-12932	216	2	,	,	PUNCT
fueconorg-12932	216	3	it	it	PRON
fueconorg-12932	216	4	appears	appear	VERB
fueconorg-12932	216	5	that	that	SCONJ
fueconorg-12932	216	6	respondents	respondent	NOUN
fueconorg-12932	216	7	generally	generally	ADV
fueconorg-12932	216	8	agreed	agree	VERB
fueconorg-12932	216	9	with	with	ADP
fueconorg-12932	216	10	the	the	DET
fueconorg-12932	216	11	measured	measured	ADJ
fueconorg-12932	216	12	statements	statement	NOUN
fueconorg-12932	216	13	regarding	regard	VERB
fueconorg-12932	216	14	these	these	DET
fueconorg-12932	216	15	constructs	construct	NOUN
fueconorg-12932	216	16	.	.	PUNCT
fueconorg-12932	217	1	table	table	NOUN
fueconorg-12932	217	2	3	3	NUM
fueconorg-12932	217	3	descriptive	descriptive	ADJ
fueconorg-12932	217	4	statistics	statistic	NOUN
fueconorg-12932	217	5	results	result	NOUN
fueconorg-12932	217	6	constructs	construct	VERB
fueconorg-12932	217	7	m	m	VERB
fueconorg-12932	217	8	s.d	s.d	PROPN
fueconorg-12932	217	9	.	.	PROPN
fueconorg-12932	217	10	alpha	alpha	PROPN
fueconorg-12932	217	11	skewness	skewness	PROPN
fueconorg-12932	217	12	kurtosis	kurtosis	NOUN
fueconorg-12932	217	13	kcf	kcf	VERB
fueconorg-12932	217	14	3.057	3.057	NUM
fueconorg-12932	217	15	0.682	0.682	NUM
fueconorg-12932	217	16	0.868	0.868	NUM
fueconorg-12932	217	17	-0.835	-0.835	NOUN
fueconorg-12932	217	18	0.930	0.930	NUM
fueconorg-12932	217	19	crmo	crmo	NOUN
fueconorg-12932	217	20	3.343	3.343	NUM
fueconorg-12932	217	21	0.761	0.761	NUM
fueconorg-12932	217	22	0.900	0.900	NUM
fueconorg-12932	217	23	-0.523	-0.523	NOUN
fueconorg-12932	217	24	0.245	0.245	NUM
fueconorg-12932	217	25	km	km	NOUN
fueconorg-12932	217	26	3.614	3.614	NUM
fueconorg-12932	217	27	0.593	0.593	NUM
fueconorg-12932	217	28	0.790	0.790	NUM
fueconorg-12932	217	29	-1.152	-1.152	PROPN
fueconorg-12932	217	30	1.846	1.846	NUM
fueconorg-12932	217	31	tcrm	tcrm	NOUN
fueconorg-12932	218	1	3.720	3.720	NUM
fueconorg-12932	218	2	0.614	0.614	NUM
fueconorg-12932	218	3	0.811	0.811	NUM
fueconorg-12932	218	4	-0.758	-0.758	X
fueconorg-12932	218	5	0.367	0.367	NUM
fueconorg-12932	218	6	hr	hr	NOUN
fueconorg-12932	218	7	3.908	3.908	NUM
fueconorg-12932	218	8	0.544	0.544	NUM
fueconorg-12932	218	9	0.704	0.704	NUM
fueconorg-12932	218	10	-1.187	-1.187	PUNCT
fueconorg-12932	218	11	1.998	1.998	NUM
fueconorg-12932	218	12	note	note	NOUN
fueconorg-12932	218	13	:	:	PUNCT
fueconorg-12932	218	14	key	key	ADJ
fueconorg-12932	218	15	customer	customer	NOUN
fueconorg-12932	218	16	focus	focus	NOUN
fueconorg-12932	218	17	(	(	PUNCT
fueconorg-12932	218	18	kcf	kcf	PROPN
fueconorg-12932	218	19	)	)	PUNCT
fueconorg-12932	218	20	;	;	PUNCT
fueconorg-12932	218	21	crm	crm	PROPN
fueconorg-12932	218	22	organization	organization	PROPN
fueconorg-12932	218	23	(	(	PUNCT
fueconorg-12932	218	24	crmo	crmo	PROPN
fueconorg-12932	218	25	)	)	PUNCT
fueconorg-12932	218	26	;	;	PUNCT
fueconorg-12932	218	27	knowledge	knowledge	NOUN
fueconorg-12932	218	28	management	management	NOUN
fueconorg-12932	218	29	(	(	PUNCT
fueconorg-12932	218	30	km	km	PROPN
fueconorg-12932	218	31	)	)	PUNCT
fueconorg-12932	218	32	;	;	PUNCT
fueconorg-12932	218	33	technology	technology	NOUN
fueconorg-12932	218	34	-	-	PUNCT
fueconorg-12932	218	35	based	base	VERB
fueconorg-12932	218	36	crm	crm	NOUN
fueconorg-12932	218	37	(	(	PUNCT
fueconorg-12932	218	38	tcrm	tcrm	PROPN
fueconorg-12932	218	39	)	)	PUNCT
fueconorg-12932	218	40	;	;	PUNCT
fueconorg-12932	218	41	hotel	hotel	NOUN
fueconorg-12932	218	42	reputation	reputation	NOUN
fueconorg-12932	218	43	(	(	PUNCT
fueconorg-12932	218	44	hr	hr	NOUN
fueconorg-12932	218	45	)	)	PUNCT
fueconorg-12932	218	46	;	;	PUNCT
fueconorg-12932	218	47	means	mean	VERB
fueconorg-12932	218	48	(	(	PUNCT
fueconorg-12932	218	49	m	m	NOUN
fueconorg-12932	218	50	)	)	PUNCT
fueconorg-12932	218	51	;	;	PUNCT
fueconorg-12932	218	52	standard	standard	ADJ
fueconorg-12932	218	53	deviations	deviation	NOUN
fueconorg-12932	218	54	(	(	PUNCT
fueconorg-12932	218	55	s.d	s.d	PROPN
fueconorg-12932	218	56	.	.	PROPN
fueconorg-12932	218	57	)	)	PUNCT
fueconorg-12932	218	58	source	source	NOUN
fueconorg-12932	218	59	:	:	PUNCT
fueconorg-12932	218	60	authors	author	NOUN
fueconorg-12932	218	61	’	'	PUNCT
fueconorg-12932	218	62	development	development	NOUN
fueconorg-12932	218	63	156	156	NUM
fueconorg-12932	218	64	m.	m.	NOUN
fueconorg-12932	218	65	mechta	mechta	NOUN
fueconorg-12932	218	66	,	,	PUNCT
fueconorg-12932	218	67	m.	m.	PROPN
fueconorg-12932	218	68	kebab	kebab	PROPN
fueconorg-12932	218	69	,	,	PUNCT
fueconorg-12932	218	70	h.	h.	PROPN
fueconorg-12932	218	71	bouabdellah	bouabdellah	PROPN
fueconorg-12932	218	72	,	,	PUNCT
fueconorg-12932	218	73	k.	k.	PROPN
fueconorg-12932	218	74	mouloudj	mouloudj	PROPN
fueconorg-12932	218	75	reliability	reliability	NOUN
fueconorg-12932	218	76	pertains	pertain	VERB
fueconorg-12932	218	77	to	to	ADP
fueconorg-12932	218	78	the	the	DET
fueconorg-12932	218	79	consistency	consistency	NOUN
fueconorg-12932	218	80	of	of	ADP
fueconorg-12932	218	81	a	a	DET
fueconorg-12932	218	82	measurement	measurement	NOUN
fueconorg-12932	218	83	instrument	instrument	NOUN
fueconorg-12932	218	84	.	.	PUNCT
fueconorg-12932	219	1	the	the	DET
fueconorg-12932	219	2	coefficient	coefficient	NOUN
fueconorg-12932	219	3	alpha	alpha	NOUN
fueconorg-12932	219	4	is	be	AUX
fueconorg-12932	219	5	the	the	DET
fueconorg-12932	219	6	predominant	predominant	ADJ
fueconorg-12932	219	7	metric	metric	NOUN
fueconorg-12932	219	8	employed	employ	VERB
fueconorg-12932	219	9	to	to	PART
fueconorg-12932	219	10	evaluate	evaluate	VERB
fueconorg-12932	219	11	the	the	DET
fueconorg-12932	219	12	reliability	reliability	NOUN
fueconorg-12932	219	13	of	of	ADP
fueconorg-12932	219	14	a	a	DET
fueconorg-12932	219	15	set	set	NOUN
fueconorg-12932	219	16	of	of	ADP
fueconorg-12932	219	17	indicators	indicator	NOUN
fueconorg-12932	219	18	.	.	PUNCT
fueconorg-12932	220	1	as	as	SCONJ
fueconorg-12932	220	2	elucidated	elucidate	VERB
fueconorg-12932	220	3	in	in	ADP
fueconorg-12932	220	4	table	table	NOUN
fueconorg-12932	220	5	3	3	NUM
fueconorg-12932	220	6	,	,	PUNCT
fueconorg-12932	220	7	the	the	DET
fueconorg-12932	220	8	reliability	reliability	NOUN
fueconorg-12932	220	9	for	for	ADP
fueconorg-12932	220	10	the	the	DET
fueconorg-12932	220	11	key	key	ADJ
fueconorg-12932	220	12	customer	customer	NOUN
fueconorg-12932	220	13	focus	focus	NOUN
fueconorg-12932	220	14	construct	construct	NOUN
fueconorg-12932	220	15	was	be	AUX
fueconorg-12932	220	16	found	find	VERB
fueconorg-12932	220	17	to	to	PART
fueconorg-12932	220	18	be	be	AUX
fueconorg-12932	220	19	satisfactory	satisfactory	ADJ
fueconorg-12932	220	20	,	,	PUNCT
fueconorg-12932	220	21	with	with	ADP
fueconorg-12932	220	22	a	a	DET
fueconorg-12932	220	23	cronbach	cronbach	NOUN
fueconorg-12932	220	24	's	's	PART
fueconorg-12932	220	25	alpha	alpha	NOUN
fueconorg-12932	220	26	value	value	NOUN
fueconorg-12932	220	27	of	of	ADP
fueconorg-12932	220	28	0.868	0.868	NUM
fueconorg-12932	220	29	.	.	PUNCT
fueconorg-12932	221	1	the	the	DET
fueconorg-12932	221	2	crm	crm	PROPN
fueconorg-12932	221	3	organization	organization	NOUN
fueconorg-12932	221	4	dimension	dimension	NOUN
fueconorg-12932	221	5	exhibited	exhibit	VERB
fueconorg-12932	221	6	a	a	DET
fueconorg-12932	221	7	cronbach	cronbach	NOUN
fueconorg-12932	221	8	's	's	PART
fueconorg-12932	221	9	alpha	alpha	NOUN
fueconorg-12932	221	10	of	of	ADP
fueconorg-12932	221	11	0.900	0.900	NUM
fueconorg-12932	221	12	,	,	PUNCT
fueconorg-12932	221	13	knowledge	knowledge	NOUN
fueconorg-12932	221	14	management	management	NOUN
fueconorg-12932	221	15	was	be	AUX
fueconorg-12932	221	16	0.790	0.790	NUM
fueconorg-12932	221	17	,	,	PUNCT
fueconorg-12932	221	18	technologybased	technologybase	VERB
fueconorg-12932	221	19	crm	crm	PROPN
fueconorg-12932	221	20	was	be	AUX
fueconorg-12932	221	21	0.811	0.811	NUM
fueconorg-12932	221	22	,	,	PUNCT
fueconorg-12932	221	23	and	and	CCONJ
fueconorg-12932	221	24	hotel	hotel	NOUN
fueconorg-12932	221	25	reputation	reputation	NOUN
fueconorg-12932	221	26	was	be	AUX
fueconorg-12932	221	27	0.704	0.704	NUM
fueconorg-12932	221	28	.	.	PUNCT
fueconorg-12932	222	1	all	all	DET
fueconorg-12932	222	2	values	value	NOUN
fueconorg-12932	222	3	of	of	ADP
fueconorg-12932	222	4	cronbach	cronbach	PROPN
fueconorg-12932	222	5	’s	’s	PART
fueconorg-12932	222	6	α	α	PRON
fueconorg-12932	222	7	exceeded	exceed	VERB
fueconorg-12932	222	8	the	the	DET
fueconorg-12932	222	9	minimum	minimum	ADJ
fueconorg-12932	222	10	acceptable	acceptable	ADJ
fueconorg-12932	222	11	threshold	threshold	NOUN
fueconorg-12932	222	12	of	of	ADP
fueconorg-12932	222	13	0.6	0.6	NUM
fueconorg-12932	222	14	,	,	PUNCT
fueconorg-12932	222	15	thereby	thereby	ADV
fueconorg-12932	222	16	confirming	confirm	VERB
fueconorg-12932	222	17	their	their	PRON
fueconorg-12932	222	18	internal	internal	ADJ
fueconorg-12932	222	19	consistency	consistency	NOUN
fueconorg-12932	222	20	.	.	PUNCT
fueconorg-12932	223	1	consequently	consequently	ADV
fueconorg-12932	223	2	,	,	PUNCT
fueconorg-12932	223	3	these	these	DET
fueconorg-12932	223	4	scales	scale	NOUN
fueconorg-12932	223	5	may	may	AUX
fueconorg-12932	223	6	be	be	AUX
fueconorg-12932	223	7	classified	classify	VERB
fueconorg-12932	223	8	as	as	ADP
fueconorg-12932	223	9	reliable	reliable	ADJ
fueconorg-12932	223	10	,	,	PUNCT
fueconorg-12932	223	11	in	in	ADP
fueconorg-12932	223	12	alignment	alignment	NOUN
fueconorg-12932	223	13	with	with	ADP
fueconorg-12932	223	14	the	the	DET
fueconorg-12932	223	15	recommendations	recommendation	NOUN
fueconorg-12932	223	16	put	put	VERB
fueconorg-12932	223	17	forth	forth	ADV
fueconorg-12932	223	18	by	by	ADP
fueconorg-12932	223	19	malhotra	malhotra	PROPN
fueconorg-12932	223	20	(	(	PUNCT
fueconorg-12932	223	21	2010	2010	NUM
fueconorg-12932	223	22	)	)	PUNCT
fueconorg-12932	223	23	.	.	PUNCT
fueconorg-12932	224	1	in	in	ADP
fueconorg-12932	224	2	order	order	NOUN
fueconorg-12932	224	3	to	to	PART
fueconorg-12932	224	4	evaluate	evaluate	VERB
fueconorg-12932	224	5	normality	normality	NOUN
fueconorg-12932	224	6	,	,	PUNCT
fueconorg-12932	224	7	the	the	DET
fueconorg-12932	224	8	skewness	skewness	NOUN
fueconorg-12932	224	9	and	and	CCONJ
fueconorg-12932	224	10	kurtosis	kurtosis	NOUN
fueconorg-12932	224	11	were	be	AUX
fueconorg-12932	224	12	computed	compute	VERB
fueconorg-12932	224	13	.	.	PUNCT
fueconorg-12932	225	1	the	the	DET
fueconorg-12932	225	2	results	result	NOUN
fueconorg-12932	225	3	of	of	ADP
fueconorg-12932	225	4	the	the	DET
fueconorg-12932	225	5	analysis	analysis	NOUN
fueconorg-12932	225	6	revealed	reveal	VERB
fueconorg-12932	225	7	that	that	SCONJ
fueconorg-12932	225	8	the	the	DET
fueconorg-12932	225	9	skewness	skewness	NOUN
fueconorg-12932	225	10	values	value	NOUN
fueconorg-12932	225	11	ranged	range	VERB
fueconorg-12932	225	12	from	from	ADP
fueconorg-12932	225	13	-1.187	-1.187	PROPN
fueconorg-12932	225	14	to	to	PART
fueconorg-12932	225	15	-0.523	-0.523	VERB
fueconorg-12932	225	16	,	,	PUNCT
fueconorg-12932	225	17	while	while	SCONJ
fueconorg-12932	225	18	the	the	DET
fueconorg-12932	225	19	kurtosis	kurtosis	NOUN
fueconorg-12932	225	20	values	value	NOUN
fueconorg-12932	225	21	varied	vary	VERB
fueconorg-12932	225	22	between	between	ADP
fueconorg-12932	225	23	0.245	0.245	NUM
fueconorg-12932	225	24	and	and	CCONJ
fueconorg-12932	225	25	1.998	1.998	NUM
fueconorg-12932	225	26	.	.	PUNCT
fueconorg-12932	226	1	given	give	VERB
fueconorg-12932	226	2	that	that	SCONJ
fueconorg-12932	226	3	the	the	DET
fueconorg-12932	226	4	skewness	skewness	NOUN
fueconorg-12932	226	5	values	value	NOUN
fueconorg-12932	226	6	fell	fall	VERB
fueconorg-12932	226	7	within	within	ADP
fueconorg-12932	226	8	±2	±2	NOUN
fueconorg-12932	226	9	and	and	CCONJ
fueconorg-12932	226	10	the	the	DET
fueconorg-12932	226	11	kurtosis	kurtosis	NOUN
fueconorg-12932	226	12	values	value	NOUN
fueconorg-12932	226	13	remained	remain	VERB
fueconorg-12932	226	14	within	within	ADP
fueconorg-12932	226	15	±7	±7	NOUN
fueconorg-12932	226	16	,	,	PUNCT
fueconorg-12932	226	17	it	it	PRON
fueconorg-12932	226	18	can	can	AUX
fueconorg-12932	226	19	be	be	AUX
fueconorg-12932	226	20	concluded	conclude	VERB
fueconorg-12932	226	21	that	that	SCONJ
fueconorg-12932	226	22	the	the	DET
fueconorg-12932	226	23	conditions	condition	NOUN
fueconorg-12932	226	24	for	for	ADP
fueconorg-12932	226	25	normality	normality	NOUN
fueconorg-12932	226	26	are	be	AUX
fueconorg-12932	226	27	satisfied	satisfied	ADJ
fueconorg-12932	226	28	,	,	PUNCT
fueconorg-12932	226	29	as	as	SCONJ
fueconorg-12932	226	30	mentioned	mention	VERB
fueconorg-12932	226	31	by	by	ADP
fueconorg-12932	226	32	erokhin	erokhin	PROPN
fueconorg-12932	226	33	et	et	PROPN
fueconorg-12932	226	34	al	al	PROPN
fueconorg-12932	226	35	.	.	PROPN
fueconorg-12932	227	1	(	(	PUNCT
fueconorg-12932	227	2	2024	2024	NUM
fueconorg-12932	227	3	)	)	PUNCT
fueconorg-12932	227	4	.	.	PUNCT
fueconorg-12932	228	1	4.2	4.2	NUM
fueconorg-12932	228	2	.	.	PUNCT
fueconorg-12932	228	3	hypothesis	hypothesis	NOUN
fueconorg-12932	228	4	testing	testing	NOUN
fueconorg-12932	228	5	to	to	PART
fueconorg-12932	228	6	test	test	VERB
fueconorg-12932	228	7	the	the	DET
fueconorg-12932	228	8	hypotheses	hypothesis	NOUN
fueconorg-12932	228	9	,	,	PUNCT
fueconorg-12932	228	10	we	we	PRON
fueconorg-12932	228	11	employed	employ	VERB
fueconorg-12932	228	12	a	a	DET
fueconorg-12932	228	13	multiple	multiple	ADJ
fueconorg-12932	228	14	linear	linear	ADJ
fueconorg-12932	228	15	regression	regression	NOUN
fueconorg-12932	228	16	(	(	PUNCT
fueconorg-12932	228	17	mlr	mlr	NOUN
fueconorg-12932	228	18	)	)	PUNCT
fueconorg-12932	228	19	analysis	analysis	NOUN
fueconorg-12932	228	20	.	.	PUNCT
fueconorg-12932	229	1	this	this	DET
fueconorg-12932	229	2	approach	approach	NOUN
fueconorg-12932	229	3	is	be	AUX
fueconorg-12932	229	4	widely	widely	ADV
fueconorg-12932	229	5	used	use	VERB
fueconorg-12932	229	6	in	in	ADP
fueconorg-12932	229	7	marketing	marketing	NOUN
fueconorg-12932	229	8	research	research	NOUN
fueconorg-12932	229	9	.	.	PUNCT
fueconorg-12932	230	1	the	the	DET
fueconorg-12932	230	2	mlr	mlr	NOUN
fueconorg-12932	230	3	enables	enable	VERB
fueconorg-12932	230	4	statistical	statistical	ADJ
fueconorg-12932	230	5	examination	examination	NOUN
fueconorg-12932	230	6	of	of	ADP
fueconorg-12932	230	7	the	the	DET
fueconorg-12932	230	8	relationships	relationship	NOUN
fueconorg-12932	230	9	under	under	ADP
fueconorg-12932	230	10	investigation	investigation	NOUN
fueconorg-12932	230	11	.	.	PUNCT
fueconorg-12932	231	1	to	to	PART
fueconorg-12932	231	2	evaluate	evaluate	VERB
fueconorg-12932	231	3	multicollinearity	multicollinearity	NOUN
fueconorg-12932	231	4	,	,	PUNCT
fueconorg-12932	231	5	both	both	CCONJ
fueconorg-12932	231	6	the	the	DET
fueconorg-12932	231	7	"	"	PUNCT
fueconorg-12932	231	8	variance	variance	NOUN
fueconorg-12932	231	9	inflation	inflation	NOUN
fueconorg-12932	231	10	factor	factor	NOUN
fueconorg-12932	231	11	"	"	PUNCT
fueconorg-12932	231	12	(	(	PUNCT
fueconorg-12932	231	13	vif	vif	NOUN
fueconorg-12932	231	14	)	)	PUNCT
fueconorg-12932	231	15	and	and	CCONJ
fueconorg-12932	231	16	tolerance	tolerance	NOUN
fueconorg-12932	231	17	were	be	AUX
fueconorg-12932	231	18	assessed	assess	VERB
fueconorg-12932	231	19	.	.	PUNCT
fueconorg-12932	232	1	the	the	DET
fueconorg-12932	232	2	analysis	analysis	NOUN
fueconorg-12932	232	3	indicated	indicate	VERB
fueconorg-12932	232	4	that	that	SCONJ
fueconorg-12932	232	5	vif	vif	PROPN
fueconorg-12932	232	6	values	value	NOUN
fueconorg-12932	232	7	ranged	range	VERB
fueconorg-12932	232	8	from	from	ADP
fueconorg-12932	232	9	1.044	1.044	NUM
fueconorg-12932	232	10	to	to	ADP
fueconorg-12932	232	11	2.150	2.150	NUM
fueconorg-12932	232	12	,	,	PUNCT
fueconorg-12932	232	13	with	with	ADP
fueconorg-12932	232	14	tolerance	tolerance	NOUN
fueconorg-12932	232	15	values	value	NOUN
fueconorg-12932	232	16	spanning	span	VERB
fueconorg-12932	232	17	from	from	ADP
fueconorg-12932	232	18	0.465	0.465	NUM
fueconorg-12932	232	19	to	to	ADP
fueconorg-12932	232	20	0.985	0.985	NUM
fueconorg-12932	232	21	.	.	PUNCT
fueconorg-12932	233	1	since	since	SCONJ
fueconorg-12932	233	2	the	the	DET
fueconorg-12932	233	3	vif	vif	NOUN
fueconorg-12932	233	4	values	value	NOUN
fueconorg-12932	233	5	were	be	AUX
fueconorg-12932	233	6	below	below	ADP
fueconorg-12932	233	7	the	the	DET
fueconorg-12932	233	8	threshold	threshold	NOUN
fueconorg-12932	233	9	of	of	ADP
fueconorg-12932	233	10	5	5	NUM
fueconorg-12932	233	11	and	and	CCONJ
fueconorg-12932	233	12	the	the	DET
fueconorg-12932	233	13	tolerance	tolerance	NOUN
fueconorg-12932	233	14	values	value	NOUN
fueconorg-12932	233	15	exceeded	exceed	VERB
fueconorg-12932	233	16	the	the	DET
fueconorg-12932	233	17	threshold	threshold	NOUN
fueconorg-12932	233	18	of	of	ADP
fueconorg-12932	233	19	0.2	0.2	NUM
fueconorg-12932	233	20	,	,	PUNCT
fueconorg-12932	233	21	it	it	PRON
fueconorg-12932	233	22	is	be	AUX
fueconorg-12932	233	23	concluded	conclude	VERB
fueconorg-12932	233	24	that	that	SCONJ
fueconorg-12932	233	25	there	there	PRON
fueconorg-12932	233	26	is	be	VERB
fueconorg-12932	233	27	no	no	DET
fueconorg-12932	233	28	significant	significant	ADJ
fueconorg-12932	233	29	concern	concern	NOUN
fueconorg-12932	233	30	regarding	regard	VERB
fueconorg-12932	233	31	multicollinearity	multicollinearity	NOUN
fueconorg-12932	233	32	,	,	PUNCT
fueconorg-12932	233	33	as	as	SCONJ
fueconorg-12932	233	34	stated	state	VERB
fueconorg-12932	233	35	by	by	ADP
fueconorg-12932	233	36	erokhin	erokhin	PROPN
fueconorg-12932	233	37	et	et	PROPN
fueconorg-12932	233	38	al	al	PROPN
fueconorg-12932	233	39	.	.	PROPN
fueconorg-12932	234	1	(	(	PUNCT
fueconorg-12932	234	2	2024	2024	NUM
fueconorg-12932	234	3	)	)	PUNCT
fueconorg-12932	234	4	.	.	PUNCT
fueconorg-12932	235	1	table	table	NOUN
fueconorg-12932	235	2	4	4	NUM
fueconorg-12932	235	3	regression	regression	NOUN
fueconorg-12932	235	4	analysis	analysis	NOUN
fueconorg-12932	235	5	results	result	NOUN
fueconorg-12932	235	6	for	for	ADP
fueconorg-12932	235	7	hotel	hotel	NOUN
fueconorg-12932	235	8	reputation	reputation	NOUN
fueconorg-12932	235	9	model	model	NOUN
fueconorg-12932	235	10	b	b	PROPN
fueconorg-12932	235	11	t	t	PROPN
fueconorg-12932	235	12	-	-	PUNCT
fueconorg-12932	235	13	value	value	NOUN
fueconorg-12932	235	14	sig	sig	NOUN
fueconorg-12932	235	15	.	.	PUNCT
fueconorg-12932	236	1	vif	vif	PROPN
fueconorg-12932	236	2	toleranc	toleranc	PROPN
fueconorg-12932	236	3	(	(	PUNCT
fueconorg-12932	236	4	constant	constant	ADJ
fueconorg-12932	236	5	)	)	PUNCT
fueconorg-12932	236	6	1.031	1.031	NUM
fueconorg-12932	236	7	4.336	4.336	NUM
fueconorg-12932	236	8	0.000	0.000	NUM
fueconorg-12932	236	9	kcf	kcf	VERB
fueconorg-12932	236	10	0.115	0.115	NUM
fueconorg-12932	236	11	2.010	2.010	NUM
fueconorg-12932	236	12	0.046	0.046	NUM
fueconorg-12932	236	13	2.129	2.129	NUM
fueconorg-12932	236	14	0.470	0.470	NUM
fueconorg-12932	236	15	crmo	crmo	NOUN
fueconorg-12932	236	16	-0.016	-0.016	ADP
fueconorg-12932	236	17	-0.450	-0.450	NUM
fueconorg-12932	236	18	0.654	0.654	NUM
fueconorg-12932	236	19	1.044	1.044	NUM
fueconorg-12932	236	20	0.958	0.958	NUM
fueconorg-12932	236	21	km	km	NOUN
fueconorg-12932	236	22	0.452	0.452	NUM
fueconorg-12932	236	23	6.829	6.829	NUM
fueconorg-12932	236	24	0.000	0.000	NUM
fueconorg-12932	236	25	2.150	2.150	NUM
fueconorg-12932	236	26	0.465	0.465	NUM
fueconorg-12932	236	27	tcrm	tcrm	NOUN
fueconorg-12932	236	28	0.254	0.254	NUM
fueconorg-12932	236	29	4.129	4.129	NUM
fueconorg-12932	236	30	0.000	0.000	NUM
fueconorg-12932	236	31	2.001	2.001	NUM
fueconorg-12932	236	32	0.500	0.500	NUM
fueconorg-12932	236	33	notes	note	NOUN
fueconorg-12932	236	34	:	:	PUNCT
fueconorg-12932	236	35	model	model	NOUN
fueconorg-12932	236	36	summary	summary	NOUN
fueconorg-12932	236	37	:	:	PUNCT
fueconorg-12932	236	38	r2	r2	PROPN
fueconorg-12932	236	39	=	=	PUNCT
fueconorg-12932	236	40	68.30	68.30	NUM
fueconorg-12932	236	41	%	%	NOUN
fueconorg-12932	236	42	;	;	PUNCT
fueconorg-12932	236	43	adjusted	adjusted	ADJ
fueconorg-12932	236	44	r2	r2	NOUN
fueconorg-12932	236	45	=	=	PUNCT
fueconorg-12932	236	46	67.30	67.30	NUM
fueconorg-12932	236	47	;	;	PUNCT
fueconorg-12932	236	48	f	f	PROPN
fueconorg-12932	236	49	=	=	SYM
fueconorg-12932	236	50	70.855	70.855	NUM
fueconorg-12932	236	51	source	source	NOUN
fueconorg-12932	236	52	:	:	PUNCT
fueconorg-12932	236	53	authors	author	NOUN
fueconorg-12932	236	54	’	’	PART
fueconorg-12932	236	55	development	development	NOUN
fueconorg-12932	236	56	table	table	NOUN
fueconorg-12932	236	57	4	4	NUM
fueconorg-12932	236	58	reveals	reveal	VERB
fueconorg-12932	236	59	that	that	SCONJ
fueconorg-12932	236	60	key	key	ADJ
fueconorg-12932	236	61	customer	customer	NOUN
fueconorg-12932	236	62	focus	focus	NOUN
fueconorg-12932	236	63	has	have	VERB
fueconorg-12932	236	64	a	a	DET
fueconorg-12932	236	65	positive	positive	ADJ
fueconorg-12932	236	66	and	and	CCONJ
fueconorg-12932	236	67	significant	significant	ADJ
fueconorg-12932	236	68	effect	effect	NOUN
fueconorg-12932	236	69	on	on	ADP
fueconorg-12932	236	70	hotel	hotel	NOUN
fueconorg-12932	236	71	reputation	reputation	NOUN
fueconorg-12932	236	72	(	(	PUNCT
fueconorg-12932	236	73	β	β	X
fueconorg-12932	236	74	=	=	SYM
fueconorg-12932	236	75	0.115	0.115	NUM
fueconorg-12932	236	76	;	;	PUNCT
fueconorg-12932	236	77	p	p	X
fueconorg-12932	236	78	<	<	X
fueconorg-12932	236	79	0.05	0.05	NUM
fueconorg-12932	236	80	)	)	PUNCT
fueconorg-12932	236	81	,	,	PUNCT
fueconorg-12932	236	82	thus	thus	ADV
fueconorg-12932	236	83	providing	provide	VERB
fueconorg-12932	236	84	support	support	NOUN
fueconorg-12932	236	85	for	for	ADP
fueconorg-12932	236	86	h1	h1	PROPN
fueconorg-12932	236	87	.	.	PUNCT
fueconorg-12932	237	1	moreover	moreover	ADV
fueconorg-12932	237	2	,	,	PUNCT
fueconorg-12932	237	3	knowledge	knowledge	NOUN
fueconorg-12932	237	4	management	management	NOUN
fueconorg-12932	237	5	demonstrates	demonstrate	VERB
fueconorg-12932	237	6	a	a	DET
fueconorg-12932	237	7	strong	strong	ADJ
fueconorg-12932	237	8	positive	positive	ADJ
fueconorg-12932	237	9	effect	effect	NOUN
fueconorg-12932	237	10	on	on	ADP
fueconorg-12932	237	11	hotel	hotel	NOUN
fueconorg-12932	237	12	reputation	reputation	NOUN
fueconorg-12932	237	13	(	(	PUNCT
fueconorg-12932	237	14	β	β	X
fueconorg-12932	237	15	=	=	NOUN
fueconorg-12932	237	16	0.452	0.452	NUM
fueconorg-12932	237	17	;	;	PUNCT
fueconorg-12932	237	18	p	p	X
fueconorg-12932	237	19	<	<	X
fueconorg-12932	237	20	0.001	0.001	NUM
fueconorg-12932	237	21	)	)	PUNCT
fueconorg-12932	237	22	,	,	PUNCT
fueconorg-12932	237	23	confirming	confirm	VERB
fueconorg-12932	237	24	h3	h3	NOUN
fueconorg-12932	237	25	as	as	SCONJ
fueconorg-12932	237	26	this	this	DET
fueconorg-12932	237	27	dimension	dimension	NOUN
fueconorg-12932	237	28	emerges	emerge	VERB
fueconorg-12932	237	29	as	as	ADP
fueconorg-12932	237	30	the	the	DET
fueconorg-12932	237	31	strongest	strong	ADJ
fueconorg-12932	237	32	predictor	predictor	NOUN
fueconorg-12932	237	33	of	of	ADP
fueconorg-12932	237	34	reputation	reputation	NOUN
fueconorg-12932	237	35	.	.	PUNCT
fueconorg-12932	238	1	similarly	similarly	ADV
fueconorg-12932	238	2	,	,	PUNCT
fueconorg-12932	238	3	technology	technology	NOUN
fueconorg-12932	238	4	-	-	PUNCT
fueconorg-12932	238	5	based	base	VERB
fueconorg-12932	238	6	crm	crm	NOUN
fueconorg-12932	238	7	positively	positively	ADV
fueconorg-12932	238	8	affects	affect	VERB
fueconorg-12932	238	9	hotel	hotel	NOUN
fueconorg-12932	238	10	reputation	reputation	NOUN
fueconorg-12932	238	11	(	(	PUNCT
fueconorg-12932	238	12	β	β	X
fueconorg-12932	238	13	=	=	NOUN
fueconorg-12932	238	14	0.254	0.254	NUM
fueconorg-12932	238	15	;	;	PUNCT
fueconorg-12932	238	16	p	p	X
fueconorg-12932	238	17	<	<	X
fueconorg-12932	238	18	0.001	0.001	NUM
fueconorg-12932	238	19	)	)	PUNCT
fueconorg-12932	238	20	,	,	PUNCT
fueconorg-12932	238	21	supporting	support	VERB
fueconorg-12932	238	22	h4	h4	NOUN
fueconorg-12932	238	23	.	.	PUNCT
fueconorg-12932	239	1	conversely	conversely	ADV
fueconorg-12932	239	2	,	,	PUNCT
fueconorg-12932	239	3	crm	crm	PROPN
fueconorg-12932	239	4	organization	organization	NOUN
fueconorg-12932	239	5	displays	display	VERB
fueconorg-12932	239	6	a	a	DET
fueconorg-12932	239	7	weak	weak	ADJ
fueconorg-12932	239	8	negative	negative	ADJ
fueconorg-12932	239	9	impact	impact	NOUN
fueconorg-12932	239	10	on	on	ADP
fueconorg-12932	239	11	hotel	hotel	NOUN
fueconorg-12932	239	12	reputation	reputation	NOUN
fueconorg-12932	239	13	that	that	PRON
fueconorg-12932	239	14	lacks	lack	VERB
fueconorg-12932	239	15	statistical	statistical	ADJ
fueconorg-12932	239	16	significance	significance	NOUN
fueconorg-12932	239	17	(	(	PUNCT
fueconorg-12932	239	18	β	β	X
fueconorg-12932	239	19	=	=	SYM
fueconorg-12932	239	20	-0.016	-0.016	PROPN
fueconorg-12932	239	21	;	;	PUNCT
fueconorg-12932	239	22	p	p	X
fueconorg-12932	239	23	=	=	NOUN
fueconorg-12932	239	24	0.654	0.654	NUM
fueconorg-12932	239	25	)	)	PUNCT
fueconorg-12932	239	26	,	,	PUNCT
fueconorg-12932	239	27	leading	lead	VERB
fueconorg-12932	239	28	to	to	ADP
fueconorg-12932	239	29	the	the	DET
fueconorg-12932	239	30	rejection	rejection	NOUN
fueconorg-12932	239	31	of	of	ADP
fueconorg-12932	239	32	h2	h2	NOUN
fueconorg-12932	239	33	.	.	PUNCT
fueconorg-12932	240	1	this	this	PRON
fueconorg-12932	240	2	suggests	suggest	VERB
fueconorg-12932	240	3	that	that	SCONJ
fueconorg-12932	240	4	crm	crm	PROPN
fueconorg-12932	240	5	organization	organization	NOUN
fueconorg-12932	240	6	may	may	AUX
fueconorg-12932	240	7	not	not	PART
fueconorg-12932	240	8	contribute	contribute	VERB
fueconorg-12932	240	9	significantly	significantly	ADV
fueconorg-12932	240	10	to	to	ADP
fueconorg-12932	240	11	enhanced	enhance	VERB
fueconorg-12932	240	12	hotel	hotel	NOUN
fueconorg-12932	240	13	reputation	reputation	NOUN
fueconorg-12932	240	14	.	.	PUNCT
fueconorg-12932	241	1	the	the	DET
fueconorg-12932	241	2	effect	effect	NOUN
fueconorg-12932	241	3	of	of	ADP
fueconorg-12932	241	4	customer	customer	NOUN
fueconorg-12932	241	5	relationship	relationship	NOUN
fueconorg-12932	241	6	management	management	NOUN
fueconorg-12932	241	7	dimensions	dimension	NOUN
fueconorg-12932	241	8	on	on	ADP
fueconorg-12932	241	9	hotel	hotel	NOUN
fueconorg-12932	241	10	reputation	reputation	NOUN
fueconorg-12932	241	11	:	:	PUNCT
fueconorg-12932	241	12	an	an	DET
fueconorg-12932	241	13	empirical	empirical	ADJ
fueconorg-12932	241	14	study	study	NOUN
fueconorg-12932	241	15	157	157	NUM
fueconorg-12932	241	16	knowledge	knowledge	NOUN
fueconorg-12932	241	17	management	management	NOUN
fueconorg-12932	241	18	emerged	emerge	VERB
fueconorg-12932	241	19	as	as	ADP
fueconorg-12932	241	20	the	the	DET
fueconorg-12932	241	21	factor	factor	NOUN
fueconorg-12932	241	22	with	with	ADP
fueconorg-12932	241	23	the	the	DET
fueconorg-12932	241	24	most	most	ADV
fueconorg-12932	241	25	substantial	substantial	ADJ
fueconorg-12932	241	26	direct	direct	ADJ
fueconorg-12932	241	27	impact	impact	NOUN
fueconorg-12932	241	28	on	on	ADP
fueconorg-12932	241	29	hotel	hotel	NOUN
fueconorg-12932	241	30	reputation	reputation	NOUN
fueconorg-12932	241	31	,	,	PUNCT
fueconorg-12932	241	32	with	with	ADP
fueconorg-12932	241	33	a	a	DET
fueconorg-12932	241	34	coefficient	coefficient	NOUN
fueconorg-12932	241	35	of	of	ADP
fueconorg-12932	241	36	0.452	0.452	NUM
fueconorg-12932	241	37	.	.	PUNCT
fueconorg-12932	242	1	this	this	PRON
fueconorg-12932	242	2	indicates	indicate	VERB
fueconorg-12932	242	3	that	that	SCONJ
fueconorg-12932	242	4	among	among	ADP
fueconorg-12932	242	5	all	all	DET
fueconorg-12932	242	6	dimensions	dimension	NOUN
fueconorg-12932	242	7	,	,	PUNCT
fueconorg-12932	242	8	knowledge	knowledge	NOUN
fueconorg-12932	242	9	management	management	NOUN
fueconorg-12932	242	10	exerted	exert	VERB
fueconorg-12932	242	11	the	the	DET
fueconorg-12932	242	12	greatest	great	ADJ
fueconorg-12932	242	13	influence	influence	NOUN
fueconorg-12932	242	14	on	on	ADP
fueconorg-12932	242	15	hotel	hotel	NOUN
fueconorg-12932	242	16	reputation	reputation	NOUN
fueconorg-12932	242	17	.	.	PUNCT
fueconorg-12932	243	1	the	the	DET
fueconorg-12932	243	2	combined	combined	ADJ
fueconorg-12932	243	3	influence	influence	NOUN
fueconorg-12932	243	4	of	of	ADP
fueconorg-12932	243	5	the	the	DET
fueconorg-12932	243	6	crm	crm	PROPN
fueconorg-12932	243	7	dimensions	dimension	NOUN
fueconorg-12932	243	8	—	—	PUNCT
fueconorg-12932	243	9	key	key	ADJ
fueconorg-12932	243	10	customer	customer	NOUN
fueconorg-12932	243	11	focus	focus	NOUN
fueconorg-12932	243	12	,	,	PUNCT
fueconorg-12932	243	13	knowledge	knowledge	NOUN
fueconorg-12932	243	14	management	management	NOUN
fueconorg-12932	243	15	,	,	PUNCT
fueconorg-12932	243	16	and	and	CCONJ
fueconorg-12932	243	17	technology	technology	NOUN
fueconorg-12932	243	18	-	-	PUNCT
fueconorg-12932	243	19	based	base	VERB
fueconorg-12932	243	20	crm	crm	NOUN
fueconorg-12932	243	21	—	—	PUNCT
fueconorg-12932	243	22	yielded	yield	VERB
fueconorg-12932	243	23	an	an	DET
fueconorg-12932	243	24	r2	r2	NOUN
fueconorg-12932	243	25	value	value	NOUN
fueconorg-12932	243	26	of	of	ADP
fueconorg-12932	243	27	0.673	0.673	NUM
fueconorg-12932	243	28	.	.	PUNCT
fueconorg-12932	244	1	this	this	PRON
fueconorg-12932	244	2	suggests	suggest	VERB
fueconorg-12932	244	3	that	that	SCONJ
fueconorg-12932	244	4	67.30	67.30	NUM
fueconorg-12932	244	5	%	%	NOUN
fueconorg-12932	244	6	of	of	ADP
fueconorg-12932	244	7	the	the	DET
fueconorg-12932	244	8	variation	variation	NOUN
fueconorg-12932	244	9	in	in	ADP
fueconorg-12932	244	10	hotel	hotel	NOUN
fueconorg-12932	244	11	reputation	reputation	NOUN
fueconorg-12932	244	12	can	can	AUX
fueconorg-12932	244	13	be	be	AUX
fueconorg-12932	244	14	attributed	attribute	VERB
fueconorg-12932	244	15	to	to	ADP
fueconorg-12932	244	16	these	these	DET
fueconorg-12932	244	17	three	three	NUM
fueconorg-12932	244	18	crm	crm	NOUN
fueconorg-12932	244	19	dimensions	dimension	NOUN
fueconorg-12932	244	20	.	.	PUNCT
fueconorg-12932	245	1	based	base	VERB
fueconorg-12932	245	2	on	on	ADP
fueconorg-12932	245	3	the	the	DET
fueconorg-12932	245	4	spss	spss	PROPN
fueconorg-12932	245	5	output	output	NOUN
fueconorg-12932	245	6	,	,	PUNCT
fueconorg-12932	245	7	the	the	DET
fueconorg-12932	245	8	following	follow	VERB
fueconorg-12932	245	9	multiple	multiple	ADJ
fueconorg-12932	245	10	regression	regression	NOUN
fueconorg-12932	245	11	equation	equation	NOUN
fueconorg-12932	245	12	was	be	AUX
fueconorg-12932	245	13	formed	form	VERB
fueconorg-12932	245	14	:	:	PUNCT
fueconorg-12932	245	15	hotel	hotel	NOUN
fueconorg-12932	245	16	reputation	reputation	NOUN
fueconorg-12932	245	17	=	=	PUNCT
fueconorg-12932	245	18	1.031	1.031	NUM
fueconorg-12932	245	19	+	+	NUM
fueconorg-12932	245	20	0.115	0.115	NUM
fueconorg-12932	245	21	(	(	PUNCT
fueconorg-12932	245	22	kcf	kcf	PROPN
fueconorg-12932	245	23	)	)	PUNCT
fueconorg-12932	245	24	+	+	CCONJ
fueconorg-12932	245	25	0.452	0.452	NUM
fueconorg-12932	245	26	(	(	PUNCT
fueconorg-12932	245	27	km	km	NOUN
fueconorg-12932	245	28	)	)	PUNCT
fueconorg-12932	245	29	+	+	NUM
fueconorg-12932	245	30	0.254	0.254	NUM
fueconorg-12932	245	31	(	(	PUNCT
fueconorg-12932	245	32	tcrm	tcrm	NOUN
fueconorg-12932	245	33	)	)	PUNCT
fueconorg-12932	245	34	4.3	4.3	NUM
fueconorg-12932	245	35	.	.	PUNCT
fueconorg-12932	246	1	discussion	discussion	NOUN
fueconorg-12932	246	2	the	the	DET
fueconorg-12932	246	3	primary	primary	ADJ
fueconorg-12932	246	4	contribution	contribution	NOUN
fueconorg-12932	246	5	of	of	ADP
fueconorg-12932	246	6	this	this	DET
fueconorg-12932	246	7	study	study	NOUN
fueconorg-12932	246	8	is	be	AUX
fueconorg-12932	246	9	its	its	PRON
fueconorg-12932	246	10	empirical	empirical	ADJ
fueconorg-12932	246	11	analysis	analysis	NOUN
fueconorg-12932	246	12	of	of	ADP
fueconorg-12932	246	13	how	how	SCONJ
fueconorg-12932	246	14	different	different	ADJ
fueconorg-12932	246	15	crm	crm	NOUN
fueconorg-12932	246	16	dimensions	dimension	NOUN
fueconorg-12932	246	17	affect	affect	VERB
fueconorg-12932	246	18	hotel	hotel	NOUN
fueconorg-12932	246	19	reputation	reputation	NOUN
fueconorg-12932	246	20	.	.	PUNCT
fueconorg-12932	247	1	theoretically	theoretically	ADV
fueconorg-12932	247	2	,	,	PUNCT
fueconorg-12932	247	3	it	it	PRON
fueconorg-12932	247	4	offers	offer	VERB
fueconorg-12932	247	5	a	a	DET
fueconorg-12932	247	6	detailed	detailed	ADJ
fueconorg-12932	247	7	exploration	exploration	NOUN
fueconorg-12932	247	8	of	of	ADP
fueconorg-12932	247	9	these	these	DET
fueconorg-12932	247	10	dimensions	dimension	NOUN
fueconorg-12932	247	11	and	and	CCONJ
fueconorg-12932	247	12	their	their	PRON
fueconorg-12932	247	13	varied	varied	ADJ
fueconorg-12932	247	14	impacts	impact	NOUN
fueconorg-12932	247	15	on	on	ADP
fueconorg-12932	247	16	hotel	hotel	NOUN
fueconorg-12932	247	17	reputation	reputation	NOUN
fueconorg-12932	247	18	,	,	PUNCT
fueconorg-12932	247	19	thereby	thereby	ADV
fueconorg-12932	247	20	enriching	enrich	VERB
fueconorg-12932	247	21	current	current	ADJ
fueconorg-12932	247	22	relationship	relationship	NOUN
fueconorg-12932	247	23	marketing	marketing	NOUN
fueconorg-12932	247	24	theories	theory	NOUN
fueconorg-12932	247	25	and	and	CCONJ
fueconorg-12932	247	26	offering	offer	VERB
fueconorg-12932	247	27	a	a	DET
fueconorg-12932	247	28	foundation	foundation	NOUN
fueconorg-12932	247	29	for	for	ADP
fueconorg-12932	247	30	future	future	ADJ
fueconorg-12932	247	31	research	research	NOUN
fueconorg-12932	247	32	in	in	ADP
fueconorg-12932	247	33	this	this	DET
fueconorg-12932	247	34	area	area	NOUN
fueconorg-12932	247	35	.	.	PUNCT
fueconorg-12932	248	1	firstly	firstly	ADV
fueconorg-12932	248	2	,	,	PUNCT
fueconorg-12932	248	3	the	the	DET
fueconorg-12932	248	4	finding	finding	NOUN
fueconorg-12932	248	5	that	that	PRON
fueconorg-12932	248	6	focuses	focus	VERB
fueconorg-12932	248	7	on	on	ADP
fueconorg-12932	248	8	key	key	ADJ
fueconorg-12932	248	9	customers	customer	NOUN
fueconorg-12932	248	10	having	have	VERB
fueconorg-12932	248	11	a	a	DET
fueconorg-12932	248	12	significant	significant	ADJ
fueconorg-12932	248	13	impact	impact	NOUN
fueconorg-12932	248	14	on	on	ADP
fueconorg-12932	248	15	a	a	DET
fueconorg-12932	248	16	hotel	hotel	NOUN
fueconorg-12932	248	17	's	's	PART
fueconorg-12932	248	18	reputation	reputation	NOUN
fueconorg-12932	248	19	highlights	highlight	VERB
fueconorg-12932	248	20	the	the	DET
fueconorg-12932	248	21	importance	importance	NOUN
fueconorg-12932	248	22	of	of	ADP
fueconorg-12932	248	23	a	a	DET
fueconorg-12932	248	24	customer	customer	NOUN
fueconorg-12932	248	25	-	-	PUNCT
fueconorg-12932	248	26	centric	centric	NOUN
fueconorg-12932	248	27	approach	approach	NOUN
fueconorg-12932	248	28	.	.	PUNCT
fueconorg-12932	249	1	in	in	ADP
fueconorg-12932	249	2	practice	practice	NOUN
fueconorg-12932	249	3	,	,	PUNCT
fueconorg-12932	249	4	adopting	adopt	VERB
fueconorg-12932	249	5	a	a	DET
fueconorg-12932	249	6	customer	customer	NOUN
fueconorg-12932	249	7	-	-	PUNCT
fueconorg-12932	249	8	centric	centric	NOUN
fueconorg-12932	249	9	approach	approach	NOUN
fueconorg-12932	249	10	can	can	AUX
fueconorg-12932	249	11	help	help	VERB
fueconorg-12932	249	12	hotels	hotel	NOUN
fueconorg-12932	249	13	build	build	VERB
fueconorg-12932	249	14	,	,	PUNCT
fueconorg-12932	249	15	enhance	enhance	VERB
fueconorg-12932	249	16	,	,	PUNCT
fueconorg-12932	249	17	sustain	sustain	VERB
fueconorg-12932	249	18	and	and	CCONJ
fueconorg-12932	249	19	protect	protect	VERB
fueconorg-12932	249	20	their	their	PRON
fueconorg-12932	249	21	reputation	reputation	NOUN
fueconorg-12932	249	22	,	,	PUNCT
fueconorg-12932	249	23	which	which	PRON
fueconorg-12932	249	24	often	often	ADV
fueconorg-12932	249	25	results	result	VERB
fueconorg-12932	249	26	in	in	ADP
fueconorg-12932	249	27	more	more	ADV
fueconorg-12932	249	28	positive	positive	ADJ
fueconorg-12932	249	29	reviews	review	NOUN
fueconorg-12932	249	30	,	,	PUNCT
fueconorg-12932	249	31	increased	increase	VERB
fueconorg-12932	249	32	customer	customer	NOUN
fueconorg-12932	249	33	loyalty	loyalty	NOUN
fueconorg-12932	249	34	,	,	PUNCT
fueconorg-12932	249	35	and	and	CCONJ
fueconorg-12932	249	36	improved	improved	ADJ
fueconorg-12932	249	37	performance	performance	NOUN
fueconorg-12932	249	38	.	.	PUNCT
fueconorg-12932	250	1	moreover	moreover	ADV
fueconorg-12932	250	2	,	,	PUNCT
fueconorg-12932	250	3	a	a	DET
fueconorg-12932	250	4	culture	culture	NOUN
fueconorg-12932	250	5	centered	center	VERB
fueconorg-12932	250	6	on	on	ADP
fueconorg-12932	250	7	key	key	ADJ
fueconorg-12932	250	8	customers	customer	NOUN
fueconorg-12932	250	9	not	not	PART
fueconorg-12932	250	10	only	only	ADV
fueconorg-12932	250	11	enhances	enhance	VERB
fueconorg-12932	250	12	customer	customer	NOUN
fueconorg-12932	250	13	satisfaction	satisfaction	NOUN
fueconorg-12932	250	14	(	(	PUNCT
fueconorg-12932	250	15	lepistö	lepistö	PROPN
fueconorg-12932	250	16	et	et	PROPN
fueconorg-12932	250	17	al	al	PROPN
fueconorg-12932	250	18	.	.	PROPN
fueconorg-12932	250	19	,	,	PUNCT
fueconorg-12932	250	20	2024	2024	NUM
fueconorg-12932	250	21	)	)	PUNCT
fueconorg-12932	250	22	,	,	PUNCT
fueconorg-12932	250	23	but	but	CCONJ
fueconorg-12932	250	24	also	also	ADV
fueconorg-12932	250	25	strengthens	strengthen	VERB
fueconorg-12932	250	26	the	the	DET
fueconorg-12932	250	27	hotel	hotel	NOUN
fueconorg-12932	250	28	's	's	PART
fueconorg-12932	250	29	online	online	ADJ
fueconorg-12932	250	30	reputation	reputation	NOUN
fueconorg-12932	250	31	(	(	PUNCT
fueconorg-12932	250	32	pecotorres	pecotorre	NOUN
fueconorg-12932	250	33	et	et	NOUN
fueconorg-12932	250	34	al	al	PROPN
fueconorg-12932	250	35	.	.	PROPN
fueconorg-12932	250	36	,	,	PUNCT
fueconorg-12932	250	37	2023	2023	NUM
fueconorg-12932	250	38	)	)	PUNCT
fueconorg-12932	250	39	.	.	PUNCT
fueconorg-12932	251	1	this	this	PRON
fueconorg-12932	251	2	is	be	AUX
fueconorg-12932	251	3	crucial	crucial	ADJ
fueconorg-12932	251	4	,	,	PUNCT
fueconorg-12932	251	5	as	as	SCONJ
fueconorg-12932	251	6	customer	customer	NOUN
fueconorg-12932	251	7	dissatisfaction	dissatisfaction	NOUN
fueconorg-12932	251	8	and	and	CCONJ
fueconorg-12932	251	9	negative	negative	ADJ
fueconorg-12932	251	10	feedback	feedback	NOUN
fueconorg-12932	251	11	can	can	AUX
fueconorg-12932	251	12	severely	severely	ADV
fueconorg-12932	251	13	damage	damage	VERB
fueconorg-12932	251	14	a	a	DET
fueconorg-12932	251	15	company	company	NOUN
fueconorg-12932	251	16	's	's	PART
fueconorg-12932	251	17	reputation	reputation	NOUN
fueconorg-12932	251	18	(	(	PUNCT
fueconorg-12932	251	19	williams	williams	PROPN
fueconorg-12932	251	20	et	et	PROPN
fueconorg-12932	251	21	al	al	PROPN
fueconorg-12932	251	22	.	.	PROPN
fueconorg-12932	251	23	,	,	PUNCT
fueconorg-12932	251	24	2016	2016	NUM
fueconorg-12932	251	25	)	)	PUNCT
fueconorg-12932	251	26	.	.	PUNCT
fueconorg-12932	252	1	this	this	DET
fueconorg-12932	252	2	insight	insight	NOUN
fueconorg-12932	252	3	is	be	AUX
fueconorg-12932	252	4	consistent	consistent	ADJ
fueconorg-12932	252	5	with	with	ADP
fueconorg-12932	252	6	previous	previous	ADJ
fueconorg-12932	252	7	studies	study	NOUN
fueconorg-12932	252	8	,	,	PUNCT
fueconorg-12932	252	9	such	such	ADJ
fueconorg-12932	252	10	as	as	ADP
fueconorg-12932	252	11	sofi	sofi	PROPN
fueconorg-12932	252	12	et	et	PROPN
fueconorg-12932	252	13	al	al	PROPN
fueconorg-12932	252	14	.	.	PROPN
fueconorg-12932	253	1	(	(	PUNCT
fueconorg-12932	253	2	2020	2020	NUM
fueconorg-12932	253	3	)	)	PUNCT
fueconorg-12932	253	4	,	,	PUNCT
fueconorg-12932	253	5	which	which	PRON
fueconorg-12932	253	6	found	find	VERB
fueconorg-12932	253	7	that	that	SCONJ
fueconorg-12932	253	8	personalized	personalized	ADJ
fueconorg-12932	253	9	service	service	NOUN
fueconorg-12932	253	10	significantly	significantly	ADV
fueconorg-12932	253	11	improves	improve	VERB
fueconorg-12932	253	12	customer	customer	NOUN
fueconorg-12932	253	13	satisfaction	satisfaction	NOUN
fueconorg-12932	253	14	and	and	CCONJ
fueconorg-12932	253	15	encourages	encourage	VERB
fueconorg-12932	253	16	positive	positive	ADJ
fueconorg-12932	253	17	word	word	NOUN
fueconorg-12932	253	18	-	-	PUNCT
fueconorg-12932	253	19	of	of	ADP
fueconorg-12932	253	20	-	-	PUNCT
fueconorg-12932	253	21	mouth	mouth	NOUN
fueconorg-12932	253	22	.	.	PUNCT
fueconorg-12932	254	1	additionally	additionally	ADV
fueconorg-12932	254	2	,	,	PUNCT
fueconorg-12932	254	3	dah	dah	PROPN
fueconorg-12932	254	4	et	et	PROPN
fueconorg-12932	254	5	al	al	PROPN
fueconorg-12932	254	6	.	.	PROPN
fueconorg-12932	254	7	(	(	PUNCT
fueconorg-12932	254	8	2023	2023	NUM
fueconorg-12932	254	9	)	)	PUNCT
fueconorg-12932	254	10	revealed	reveal	VERB
fueconorg-12932	254	11	that	that	SCONJ
fueconorg-12932	254	12	a	a	DET
fueconorg-12932	254	13	focus	focus	NOUN
fueconorg-12932	254	14	on	on	ADP
fueconorg-12932	254	15	customer	customer	NOUN
fueconorg-12932	254	16	service	service	NOUN
fueconorg-12932	254	17	is	be	AUX
fueconorg-12932	254	18	strongly	strongly	ADV
fueconorg-12932	254	19	linked	link	VERB
fueconorg-12932	254	20	to	to	ADP
fueconorg-12932	254	21	higher	high	ADJ
fueconorg-12932	254	22	hotel	hotel	NOUN
fueconorg-12932	254	23	customer	customer	NOUN
fueconorg-12932	254	24	satisfaction	satisfaction	NOUN
fueconorg-12932	254	25	.	.	PUNCT
fueconorg-12932	255	1	therefore	therefore	ADV
fueconorg-12932	255	2	,	,	PUNCT
fueconorg-12932	255	3	a	a	DET
fueconorg-12932	255	4	commitment	commitment	NOUN
fueconorg-12932	255	5	to	to	ADP
fueconorg-12932	255	6	key	key	ADJ
fueconorg-12932	255	7	customer	customer	NOUN
fueconorg-12932	255	8	focus	focus	NOUN
fueconorg-12932	255	9	presents	present	VERB
fueconorg-12932	255	10	a	a	DET
fueconorg-12932	255	11	valuable	valuable	ADJ
fueconorg-12932	255	12	opportunity	opportunity	NOUN
fueconorg-12932	255	13	for	for	SCONJ
fueconorg-12932	255	14	hotels	hotel	NOUN
fueconorg-12932	255	15	to	to	PART
fueconorg-12932	255	16	enhance	enhance	VERB
fueconorg-12932	255	17	their	their	PRON
fueconorg-12932	255	18	reputation	reputation	NOUN
fueconorg-12932	255	19	.	.	PUNCT
fueconorg-12932	256	1	secondly	secondly	ADV
fueconorg-12932	256	2	,	,	PUNCT
fueconorg-12932	256	3	our	our	PRON
fueconorg-12932	256	4	research	research	NOUN
fueconorg-12932	256	5	findings	finding	NOUN
fueconorg-12932	256	6	demonstrate	demonstrate	VERB
fueconorg-12932	256	7	that	that	SCONJ
fueconorg-12932	256	8	knowledge	knowledge	NOUN
fueconorg-12932	256	9	management	management	NOUN
fueconorg-12932	256	10	has	have	VERB
fueconorg-12932	256	11	a	a	DET
fueconorg-12932	256	12	substantial	substantial	ADJ
fueconorg-12932	256	13	impact	impact	NOUN
fueconorg-12932	256	14	on	on	ADP
fueconorg-12932	256	15	hotel	hotel	NOUN
fueconorg-12932	256	16	reputation	reputation	NOUN
fueconorg-12932	256	17	,	,	PUNCT
fueconorg-12932	256	18	underscoring	underscore	VERB
fueconorg-12932	256	19	the	the	DET
fueconorg-12932	256	20	essential	essential	ADJ
fueconorg-12932	256	21	function	function	NOUN
fueconorg-12932	256	22	of	of	ADP
fueconorg-12932	256	23	effectively	effectively	ADV
fueconorg-12932	256	24	managing	manage	VERB
fueconorg-12932	256	25	and	and	CCONJ
fueconorg-12932	256	26	utilizing	utilize	VERB
fueconorg-12932	256	27	organizational	organizational	ADJ
fueconorg-12932	256	28	knowledge	knowledge	NOUN
fueconorg-12932	256	29	to	to	PART
fueconorg-12932	256	30	enhance	enhance	VERB
fueconorg-12932	256	31	a	a	DET
fueconorg-12932	256	32	hotel	hotel	NOUN
fueconorg-12932	256	33	's	's	PART
fueconorg-12932	256	34	public	public	ADJ
fueconorg-12932	256	35	image	image	NOUN
fueconorg-12932	256	36	.	.	PUNCT
fueconorg-12932	257	1	this	this	DET
fueconorg-12932	257	2	outcome	outcome	NOUN
fueconorg-12932	257	3	suggests	suggest	VERB
fueconorg-12932	257	4	that	that	SCONJ
fueconorg-12932	257	5	hotels	hotel	NOUN
fueconorg-12932	257	6	which	which	PRON
fueconorg-12932	257	7	systematically	systematically	ADV
fueconorg-12932	257	8	collect	collect	VERB
fueconorg-12932	257	9	,	,	PUNCT
fueconorg-12932	257	10	disseminate	disseminate	VERB
fueconorg-12932	257	11	,	,	PUNCT
fueconorg-12932	257	12	and	and	CCONJ
fueconorg-12932	257	13	implement	implement	VERB
fueconorg-12932	257	14	insights	insight	NOUN
fueconorg-12932	257	15	pertaining	pertain	VERB
fueconorg-12932	257	16	to	to	ADP
fueconorg-12932	257	17	customer	customer	NOUN
fueconorg-12932	257	18	preferences	preference	NOUN
fueconorg-12932	257	19	,	,	PUNCT
fueconorg-12932	257	20	operational	operational	ADJ
fueconorg-12932	257	21	efficiencies	efficiency	NOUN
fueconorg-12932	257	22	,	,	PUNCT
fueconorg-12932	257	23	and	and	CCONJ
fueconorg-12932	257	24	industry	industry	NOUN
fueconorg-12932	257	25	trends	trend	NOUN
fueconorg-12932	257	26	are	be	AUX
fueconorg-12932	257	27	more	more	ADV
fueconorg-12932	257	28	favorably	favorably	ADV
fueconorg-12932	257	29	positioned	position	VERB
fueconorg-12932	257	30	to	to	PART
fueconorg-12932	257	31	elevate	elevate	VERB
fueconorg-12932	257	32	their	their	PRON
fueconorg-12932	257	33	reputation	reputation	NOUN
fueconorg-12932	257	34	.	.	PUNCT
fueconorg-12932	258	1	this	this	DET
fueconorg-12932	258	2	result	result	NOUN
fueconorg-12932	258	3	is	be	AUX
fueconorg-12932	258	4	consistent	consistent	ADJ
fueconorg-12932	258	5	with	with	ADP
fueconorg-12932	258	6	previous	previous	ADJ
fueconorg-12932	258	7	studies	study	NOUN
fueconorg-12932	258	8	,	,	PUNCT
fueconorg-12932	258	9	such	such	ADJ
fueconorg-12932	258	10	as	as	ADP
fueconorg-12932	258	11	the	the	DET
fueconorg-12932	258	12	one	one	NOUN
fueconorg-12932	258	13	conducted	conduct	VERB
fueconorg-12932	258	14	by	by	ADP
fueconorg-12932	258	15	sofi	sofi	PROPN
fueconorg-12932	258	16	et	et	PROPN
fueconorg-12932	258	17	al	al	PROPN
fueconorg-12932	258	18	.	.	PROPN
fueconorg-12932	259	1	(	(	PUNCT
fueconorg-12932	259	2	2020	2020	NUM
fueconorg-12932	259	3	)	)	PUNCT
fueconorg-12932	259	4	,	,	PUNCT
fueconorg-12932	259	5	which	which	PRON
fueconorg-12932	259	6	illustrated	illustrate	VERB
fueconorg-12932	259	7	that	that	SCONJ
fueconorg-12932	259	8	hotels	hotel	NOUN
fueconorg-12932	259	9	with	with	ADP
fueconorg-12932	259	10	well	well	ADV
fueconorg-12932	259	11	-	-	PUNCT
fueconorg-12932	259	12	developed	develop	VERB
fueconorg-12932	259	13	knowledge	knowledge	NOUN
fueconorg-12932	259	14	management	management	NOUN
fueconorg-12932	259	15	systems	system	NOUN
fueconorg-12932	259	16	attained	attain	VERB
fueconorg-12932	259	17	higher	high	ADJ
fueconorg-12932	259	18	levels	level	NOUN
fueconorg-12932	259	19	of	of	ADP
fueconorg-12932	259	20	customer	customer	NOUN
fueconorg-12932	259	21	satisfaction	satisfaction	NOUN
fueconorg-12932	259	22	and	and	CCONJ
fueconorg-12932	259	23	loyalty	loyalty	NOUN
fueconorg-12932	259	24	.	.	PUNCT
fueconorg-12932	260	1	furthermore	furthermore	ADV
fueconorg-12932	260	2	,	,	PUNCT
fueconorg-12932	260	3	soltani	soltani	PROPN
fueconorg-12932	260	4	et	et	PROPN
fueconorg-12932	260	5	al	al	PROPN
fueconorg-12932	260	6	.	.	PROPN
fueconorg-12932	261	1	(	(	PUNCT
fueconorg-12932	261	2	2017	2017	NUM
fueconorg-12932	261	3	)	)	PUNCT
fueconorg-12932	261	4	established	establish	VERB
fueconorg-12932	261	5	that	that	PRON
fueconorg-12932	261	6	customer	customer	NOUN
fueconorg-12932	261	7	knowledge	knowledge	NOUN
fueconorg-12932	261	8	management	management	NOUN
fueconorg-12932	261	9	plays	play	VERB
fueconorg-12932	261	10	a	a	DET
fueconorg-12932	261	11	pivotal	pivotal	ADJ
fueconorg-12932	261	12	role	role	NOUN
fueconorg-12932	261	13	in	in	ADP
fueconorg-12932	261	14	the	the	DET
fueconorg-12932	261	15	success	success	NOUN
fueconorg-12932	261	16	of	of	ADP
fueconorg-12932	261	17	crm	crm	PROPN
fueconorg-12932	261	18	,	,	PUNCT
fueconorg-12932	261	19	subsequently	subsequently	ADV
fueconorg-12932	261	20	influencing	influence	VERB
fueconorg-12932	261	21	organizational	organizational	ADJ
fueconorg-12932	261	22	performance	performance	NOUN
fueconorg-12932	261	23	.	.	PUNCT
fueconorg-12932	262	1	in	in	ADP
fueconorg-12932	262	2	a	a	DET
fueconorg-12932	262	3	similar	similar	ADJ
fueconorg-12932	262	4	vein	vein	NOUN
fueconorg-12932	262	5	,	,	PUNCT
fueconorg-12932	262	6	al	al	PROPN
fueconorg-12932	262	7	-	-	PUNCT
fueconorg-12932	262	8	gasawneh	gasawneh	PROPN
fueconorg-12932	262	9	et	et	PROPN
fueconorg-12932	262	10	al	al	PROPN
fueconorg-12932	262	11	.	.	PROPN
fueconorg-12932	262	12	(	(	PUNCT
fueconorg-12932	262	13	2021	2021	NUM
fueconorg-12932	262	14	)	)	PUNCT
fueconorg-12932	262	15	identified	identify	VERB
fueconorg-12932	262	16	that	that	SCONJ
fueconorg-12932	262	17	employing	employ	VERB
fueconorg-12932	262	18	knowledge	knowledge	NOUN
fueconorg-12932	262	19	management	management	NOUN
fueconorg-12932	262	20	practices	practice	NOUN
fueconorg-12932	262	21	to	to	PART
fueconorg-12932	262	22	comprehend	comprehend	VERB
fueconorg-12932	262	23	customer	customer	NOUN
fueconorg-12932	262	24	needs	need	NOUN
fueconorg-12932	262	25	and	and	CCONJ
fueconorg-12932	262	26	expectations	expectation	NOUN
fueconorg-12932	262	27	significantly	significantly	ADV
fueconorg-12932	262	28	contributed	contribute	VERB
fueconorg-12932	262	29	to	to	ADP
fueconorg-12932	262	30	enhancing	enhance	VERB
fueconorg-12932	262	31	hotel	hotel	NOUN
fueconorg-12932	262	32	service	service	NOUN
fueconorg-12932	262	33	quality	quality	NOUN
fueconorg-12932	262	34	.	.	PUNCT
fueconorg-12932	263	1	this	this	DET
fueconorg-12932	263	2	evidence	evidence	NOUN
fueconorg-12932	263	3	reinforces	reinforce	VERB
fueconorg-12932	263	4	the	the	DET
fueconorg-12932	263	5	concept	concept	NOUN
fueconorg-12932	263	6	that	that	SCONJ
fueconorg-12932	263	7	robust	robust	ADJ
fueconorg-12932	263	8	knowledge	knowledge	NOUN
fueconorg-12932	263	9	management	management	NOUN
fueconorg-12932	263	10	practices	practice	NOUN
fueconorg-12932	263	11	are	be	AUX
fueconorg-12932	263	12	fundamental	fundamental	ADJ
fueconorg-12932	263	13	to	to	ADP
fueconorg-12932	263	14	cultivating	cultivate	VERB
fueconorg-12932	263	15	and	and	CCONJ
fueconorg-12932	263	16	maintaining	maintain	VERB
fueconorg-12932	263	17	a	a	DET
fueconorg-12932	263	18	favorable	favorable	ADJ
fueconorg-12932	263	19	reputation	reputation	NOUN
fueconorg-12932	263	20	within	within	ADP
fueconorg-12932	263	21	the	the	DET
fueconorg-12932	263	22	hospitality	hospitality	NOUN
fueconorg-12932	263	23	industry	industry	NOUN
fueconorg-12932	263	24	.	.	PUNCT
fueconorg-12932	264	1	thirdly	thirdly	ADV
fueconorg-12932	264	2	,	,	PUNCT
fueconorg-12932	264	3	our	our	PRON
fueconorg-12932	264	4	findings	finding	NOUN
fueconorg-12932	264	5	substantiate	substantiate	VERB
fueconorg-12932	264	6	that	that	SCONJ
fueconorg-12932	264	7	technology	technology	NOUN
fueconorg-12932	264	8	-	-	PUNCT
fueconorg-12932	264	9	driven	drive	VERB
fueconorg-12932	264	10	crm	crm	NOUN
fueconorg-12932	264	11	significantly	significantly	ADV
fueconorg-12932	264	12	influences	influence	VERB
fueconorg-12932	264	13	hotel	hotel	NOUN
fueconorg-12932	264	14	reputation	reputation	NOUN
fueconorg-12932	264	15	,	,	PUNCT
fueconorg-12932	264	16	highlighting	highlight	VERB
fueconorg-12932	264	17	the	the	DET
fueconorg-12932	264	18	essential	essential	ADJ
fueconorg-12932	264	19	role	role	NOUN
fueconorg-12932	264	20	of	of	ADP
fueconorg-12932	264	21	advanced	advanced	ADJ
fueconorg-12932	264	22	crm	crm	PROPN
fueconorg-12932	264	23	systems	system	NOUN
fueconorg-12932	264	24	in	in	ADP
fueconorg-12932	264	25	shaping	shape	VERB
fueconorg-12932	264	26	guest	guest	NOUN
fueconorg-12932	264	27	perceptions	perception	NOUN
fueconorg-12932	264	28	of	of	ADP
fueconorg-12932	264	29	hotels	hotel	NOUN
fueconorg-12932	264	30	.	.	PUNCT
fueconorg-12932	265	1	this	this	DET
fueconorg-12932	265	2	outcome	outcome	NOUN
fueconorg-12932	265	3	suggests	suggest	VERB
fueconorg-12932	265	4	that	that	SCONJ
fueconorg-12932	265	5	establishments	establishment	NOUN
fueconorg-12932	265	6	employing	employ	VERB
fueconorg-12932	265	7	sophisticated	sophisticated	ADJ
fueconorg-12932	265	8	158	158	NUM
fueconorg-12932	265	9	m.	m.	NOUN
fueconorg-12932	265	10	mechta	mechta	NOUN
fueconorg-12932	265	11	,	,	PUNCT
fueconorg-12932	265	12	m.	m.	PROPN
fueconorg-12932	265	13	kebab	kebab	PROPN
fueconorg-12932	265	14	,	,	PUNCT
fueconorg-12932	265	15	h.	h.	PROPN
fueconorg-12932	265	16	bouabdellah	bouabdellah	PROPN
fueconorg-12932	265	17	,	,	PUNCT
fueconorg-12932	265	18	k.	k.	PROPN
fueconorg-12932	265	19	mouloudj	mouloudj	PROPN
fueconorg-12932	265	20	crm	crm	PROPN
fueconorg-12932	265	21	technologies	technology	NOUN
fueconorg-12932	265	22	are	be	AUX
fueconorg-12932	265	23	better	well	ADV
fueconorg-12932	265	24	positioned	position	VERB
fueconorg-12932	265	25	to	to	PART
fueconorg-12932	265	26	manage	manage	VERB
fueconorg-12932	265	27	customer	customer	NOUN
fueconorg-12932	265	28	interactions	interaction	NOUN
fueconorg-12932	265	29	effectively	effectively	ADV
fueconorg-12932	265	30	,	,	PUNCT
fueconorg-12932	265	31	personalize	personalize	VERB
fueconorg-12932	265	32	services	service	NOUN
fueconorg-12932	265	33	(	(	PUNCT
fueconorg-12932	265	34	al	al	PROPN
fueconorg-12932	265	35	-	-	PUNCT
fueconorg-12932	265	36	gasawneh	gasawneh	PROPN
fueconorg-12932	265	37	et	et	PROPN
fueconorg-12932	265	38	al	al	PROPN
fueconorg-12932	265	39	.	.	PROPN
fueconorg-12932	265	40	,	,	PUNCT
fueconorg-12932	265	41	2021	2021	NUM
fueconorg-12932	265	42	)	)	PUNCT
fueconorg-12932	265	43	,	,	PUNCT
fueconorg-12932	265	44	and	and	CCONJ
fueconorg-12932	265	45	respond	respond	VERB
fueconorg-12932	265	46	to	to	ADP
fueconorg-12932	265	47	guest	guest	NOUN
fueconorg-12932	265	48	feedback	feedback	NOUN
fueconorg-12932	265	49	,	,	PUNCT
fueconorg-12932	265	50	thereby	thereby	ADV
fueconorg-12932	265	51	bolstering	bolster	VERB
fueconorg-12932	265	52	their	their	PRON
fueconorg-12932	265	53	overall	overall	ADJ
fueconorg-12932	265	54	reputation	reputation	NOUN
fueconorg-12932	265	55	.	.	PUNCT
fueconorg-12932	266	1	this	this	DET
fueconorg-12932	266	2	conclusion	conclusion	NOUN
fueconorg-12932	266	3	is	be	AUX
fueconorg-12932	266	4	corroborated	corroborate	VERB
fueconorg-12932	266	5	by	by	ADP
fueconorg-12932	266	6	prior	prior	ADJ
fueconorg-12932	266	7	research	research	NOUN
fueconorg-12932	266	8	,	,	PUNCT
fueconorg-12932	266	9	including	include	VERB
fueconorg-12932	266	10	the	the	DET
fueconorg-12932	266	11	study	study	NOUN
fueconorg-12932	266	12	conducted	conduct	VERB
fueconorg-12932	266	13	by	by	ADP
fueconorg-12932	266	14	sofi	sofi	PROPN
fueconorg-12932	266	15	et	et	PROPN
fueconorg-12932	266	16	al	al	PROPN
fueconorg-12932	266	17	.	.	PROPN
fueconorg-12932	267	1	(	(	PUNCT
fueconorg-12932	267	2	2020	2020	NUM
fueconorg-12932	267	3	)	)	PUNCT
fueconorg-12932	267	4	,	,	PUNCT
fueconorg-12932	267	5	which	which	PRON
fueconorg-12932	267	6	indicated	indicate	VERB
fueconorg-12932	267	7	that	that	SCONJ
fueconorg-12932	267	8	hotels	hotel	NOUN
fueconorg-12932	267	9	leveraging	leverage	VERB
fueconorg-12932	267	10	technologyoriented	technologyoriente	VERB
fueconorg-12932	267	11	crm	crm	NOUN
fueconorg-12932	267	12	solutions	solution	NOUN
fueconorg-12932	267	13	observed	observe	VERB
fueconorg-12932	267	14	enhanced	enhanced	ADJ
fueconorg-12932	267	15	guest	guest	NOUN
fueconorg-12932	267	16	satisfaction	satisfaction	NOUN
fueconorg-12932	267	17	owing	owe	VERB
fueconorg-12932	267	18	to	to	ADP
fueconorg-12932	267	19	more	more	ADV
fueconorg-12932	267	20	customized	customized	ADJ
fueconorg-12932	267	21	and	and	CCONJ
fueconorg-12932	267	22	efficient	efficient	ADJ
fueconorg-12932	267	23	service	service	NOUN
fueconorg-12932	267	24	delivery	delivery	NOUN
fueconorg-12932	267	25	.	.	PUNCT
fueconorg-12932	268	1	likewise	likewise	ADV
fueconorg-12932	268	2	,	,	PUNCT
fueconorg-12932	268	3	shah	shah	PROPN
fueconorg-12932	268	4	et	et	PROPN
fueconorg-12932	268	5	al	al	PROPN
fueconorg-12932	268	6	.	.	PROPN
fueconorg-12932	269	1	(	(	PUNCT
fueconorg-12932	269	2	2024	2024	NUM
fueconorg-12932	269	3	)	)	PUNCT
fueconorg-12932	269	4	illustrated	illustrate	VERB
fueconorg-12932	269	5	that	that	SCONJ
fueconorg-12932	269	6	the	the	DET
fueconorg-12932	269	7	utilization	utilization	NOUN
fueconorg-12932	269	8	of	of	ADP
fueconorg-12932	269	9	social	social	ADJ
fueconorg-12932	269	10	media	medium	NOUN
fueconorg-12932	269	11	technology	technology	NOUN
fueconorg-12932	269	12	markedly	markedly	ADV
fueconorg-12932	269	13	affects	affect	VERB
fueconorg-12932	269	14	a	a	DET
fueconorg-12932	269	15	company	company	NOUN
fueconorg-12932	269	16	's	's	PART
fueconorg-12932	269	17	reputation	reputation	NOUN
fueconorg-12932	269	18	through	through	ADP
fueconorg-12932	269	19	social	social	ADJ
fueconorg-12932	269	20	crm	crm	PROPN
fueconorg-12932	269	21	capabilities	capability	NOUN
fueconorg-12932	269	22	.	.	PUNCT
fueconorg-12932	270	1	furthermore	furthermore	ADV
fueconorg-12932	270	2	,	,	PUNCT
fueconorg-12932	270	3	khan	khan	PROPN
fueconorg-12932	270	4	et	et	PROPN
fueconorg-12932	270	5	al	al	PROPN
fueconorg-12932	270	6	.	.	PROPN
fueconorg-12932	270	7	(	(	PUNCT
fueconorg-12932	270	8	2022	2022	NUM
fueconorg-12932	270	9	)	)	PUNCT
fueconorg-12932	270	10	demonstrated	demonstrate	VERB
fueconorg-12932	270	11	that	that	SCONJ
fueconorg-12932	270	12	organizations	organization	NOUN
fueconorg-12932	270	13	with	with	ADP
fueconorg-12932	270	14	robust	robust	ADJ
fueconorg-12932	270	15	crm	crm	NOUN
fueconorg-12932	270	16	systems	system	NOUN
fueconorg-12932	270	17	and	and	CCONJ
fueconorg-12932	270	18	a	a	DET
fueconorg-12932	270	19	favorable	favorable	ADJ
fueconorg-12932	270	20	reputation	reputation	NOUN
fueconorg-12932	270	21	can	can	AUX
fueconorg-12932	270	22	cultivate	cultivate	VERB
fueconorg-12932	270	23	positive	positive	ADJ
fueconorg-12932	270	24	customer	customer	NOUN
fueconorg-12932	270	25	satisfaction	satisfaction	NOUN
fueconorg-12932	270	26	and	and	CCONJ
fueconorg-12932	270	27	loyalty	loyalty	NOUN
fueconorg-12932	270	28	,	,	PUNCT
fueconorg-12932	270	29	consequently	consequently	ADV
fueconorg-12932	270	30	contributing	contribute	VERB
fueconorg-12932	270	31	to	to	ADP
fueconorg-12932	270	32	an	an	DET
fueconorg-12932	270	33	even	even	ADV
fueconorg-12932	270	34	stronger	strong	ADJ
fueconorg-12932	270	35	reputation	reputation	NOUN
fueconorg-12932	270	36	.	.	PUNCT
fueconorg-12932	271	1	research	research	NOUN
fueconorg-12932	271	2	indicates	indicate	VERB
fueconorg-12932	271	3	that	that	SCONJ
fueconorg-12932	271	4	reputation	reputation	NOUN
fueconorg-12932	271	5	is	be	AUX
fueconorg-12932	271	6	closely	closely	ADV
fueconorg-12932	271	7	linked	link	VERB
fueconorg-12932	271	8	to	to	ADP
fueconorg-12932	271	9	customer	customer	NOUN
fueconorg-12932	271	10	satisfaction	satisfaction	NOUN
fueconorg-12932	271	11	,	,	PUNCT
fueconorg-12932	271	12	loyalty	loyalty	NOUN
fueconorg-12932	271	13	,	,	PUNCT
fueconorg-12932	271	14	and	and	CCONJ
fueconorg-12932	271	15	trust	trust	NOUN
fueconorg-12932	271	16	(	(	PUNCT
fueconorg-12932	271	17	e.g.	e.g.	ADV
fueconorg-12932	271	18	,	,	PUNCT
fueconorg-12932	271	19	gul	gul	PROPN
fueconorg-12932	271	20	,	,	PUNCT
fueconorg-12932	271	21	2014	2014	NUM
fueconorg-12932	271	22	)	)	PUNCT
fueconorg-12932	271	23	.	.	PUNCT
fueconorg-12932	272	1	therefore	therefore	ADV
fueconorg-12932	272	2	,	,	PUNCT
fueconorg-12932	272	3	rather	rather	ADV
fueconorg-12932	272	4	than	than	ADP
fueconorg-12932	272	5	merely	merely	ADV
fueconorg-12932	272	6	maintaining	maintain	VERB
fueconorg-12932	272	7	a	a	DET
fueconorg-12932	272	8	database	database	NOUN
fueconorg-12932	272	9	as	as	ADP
fueconorg-12932	272	10	a	a	DET
fueconorg-12932	272	11	targeted	target	VERB
fueconorg-12932	272	12	mailing	mailing	NOUN
fueconorg-12932	272	13	list	list	NOUN
fueconorg-12932	272	14	,	,	PUNCT
fueconorg-12932	272	15	hotels	hotel	NOUN
fueconorg-12932	272	16	should	should	AUX
fueconorg-12932	272	17	record	record	VERB
fueconorg-12932	272	18	and	and	CCONJ
fueconorg-12932	272	19	store	store	VERB
fueconorg-12932	272	20	customer	customer	NOUN
fueconorg-12932	272	21	preferences	preference	NOUN
fueconorg-12932	272	22	to	to	PART
fueconorg-12932	272	23	deliver	deliver	VERB
fueconorg-12932	272	24	services	service	NOUN
fueconorg-12932	272	25	that	that	PRON
fueconorg-12932	272	26	are	be	AUX
fueconorg-12932	272	27	specifically	specifically	ADV
fueconorg-12932	272	28	tailored	tailor	VERB
fueconorg-12932	272	29	to	to	ADP
fueconorg-12932	272	30	individual	individual	ADJ
fueconorg-12932	272	31	needs	need	NOUN
fueconorg-12932	272	32	.	.	PUNCT
fueconorg-12932	273	1	this	this	DET
fueconorg-12932	273	2	evidence	evidence	NOUN
fueconorg-12932	273	3	affirms	affirm	VERB
fueconorg-12932	273	4	that	that	SCONJ
fueconorg-12932	273	5	the	the	DET
fueconorg-12932	273	6	integration	integration	NOUN
fueconorg-12932	273	7	of	of	ADP
fueconorg-12932	273	8	technology	technology	NOUN
fueconorg-12932	273	9	-	-	PUNCT
fueconorg-12932	273	10	based	base	VERB
fueconorg-12932	273	11	crm	crm	NOUN
fueconorg-12932	273	12	systems	system	NOUN
fueconorg-12932	273	13	is	be	AUX
fueconorg-12932	273	14	vital	vital	ADJ
fueconorg-12932	273	15	for	for	ADP
fueconorg-12932	273	16	augmenting	augment	VERB
fueconorg-12932	273	17	a	a	DET
fueconorg-12932	273	18	company	company	NOUN
fueconorg-12932	273	19	’s	’s	PART
fueconorg-12932	273	20	reputation	reputation	NOUN
fueconorg-12932	273	21	through	through	ADP
fueconorg-12932	273	22	enhanced	enhanced	ADJ
fueconorg-12932	273	23	customer	customer	NOUN
fueconorg-12932	273	24	service	service	NOUN
fueconorg-12932	273	25	,	,	PUNCT
fueconorg-12932	273	26	satisfaction	satisfaction	NOUN
fueconorg-12932	273	27	,	,	PUNCT
fueconorg-12932	273	28	loyalty	loyalty	NOUN
fueconorg-12932	273	29	,	,	PUNCT
fueconorg-12932	273	30	and	and	CCONJ
fueconorg-12932	273	31	engagement	engagement	NOUN
fueconorg-12932	273	32	.	.	PUNCT
fueconorg-12932	274	1	fourthly	fourthly	ADV
fueconorg-12932	274	2	,	,	PUNCT
fueconorg-12932	274	3	contrary	contrary	ADV
fueconorg-12932	274	4	to	to	ADP
fueconorg-12932	274	5	our	our	PRON
fueconorg-12932	274	6	hypothesis	hypothesis	NOUN
fueconorg-12932	274	7	,	,	PUNCT
fueconorg-12932	274	8	our	our	PRON
fueconorg-12932	274	9	findings	finding	NOUN
fueconorg-12932	274	10	indicate	indicate	VERB
fueconorg-12932	274	11	that	that	DET
fueconorg-12932	274	12	crm	crm	PROPN
fueconorg-12932	274	13	organization	organization	NOUN
fueconorg-12932	274	14	does	do	AUX
fueconorg-12932	274	15	not	not	PART
fueconorg-12932	274	16	have	have	VERB
fueconorg-12932	274	17	a	a	DET
fueconorg-12932	274	18	significant	significant	ADJ
fueconorg-12932	274	19	impact	impact	NOUN
fueconorg-12932	274	20	on	on	ADP
fueconorg-12932	274	21	hotel	hotel	NOUN
fueconorg-12932	274	22	reputation	reputation	NOUN
fueconorg-12932	274	23	.	.	PUNCT
fueconorg-12932	275	1	this	this	PRON
fueconorg-12932	275	2	suggests	suggest	VERB
fueconorg-12932	275	3	that	that	SCONJ
fueconorg-12932	275	4	simply	simply	ADV
fueconorg-12932	275	5	structuring	structure	VERB
fueconorg-12932	275	6	crm	crm	NOUN
fueconorg-12932	275	7	processes	process	NOUN
fueconorg-12932	275	8	and	and	CCONJ
fueconorg-12932	275	9	teams	team	NOUN
fueconorg-12932	275	10	may	may	AUX
fueconorg-12932	275	11	not	not	PART
fueconorg-12932	275	12	be	be	AUX
fueconorg-12932	275	13	enough	enough	ADJ
fueconorg-12932	275	14	to	to	PART
fueconorg-12932	275	15	influence	influence	VERB
fueconorg-12932	275	16	customer	customer	NOUN
fueconorg-12932	275	17	perceptions	perception	NOUN
fueconorg-12932	275	18	of	of	ADP
fueconorg-12932	275	19	a	a	DET
fueconorg-12932	275	20	hotel	hotel	NOUN
fueconorg-12932	275	21	.	.	PUNCT
fueconorg-12932	276	1	instead	instead	ADV
fueconorg-12932	276	2	,	,	PUNCT
fueconorg-12932	276	3	factors	factor	NOUN
fueconorg-12932	276	4	beyond	beyond	ADP
fueconorg-12932	276	5	organizational	organizational	ADJ
fueconorg-12932	276	6	structure	structure	NOUN
fueconorg-12932	276	7	—	—	PUNCT
fueconorg-12932	276	8	such	such	ADJ
fueconorg-12932	276	9	as	as	ADP
fueconorg-12932	276	10	the	the	DET
fueconorg-12932	276	11	effective	effective	ADJ
fueconorg-12932	276	12	implementation	implementation	NOUN
fueconorg-12932	276	13	of	of	ADP
fueconorg-12932	276	14	crm	crm	NOUN
fueconorg-12932	276	15	practices	practice	NOUN
fueconorg-12932	276	16	and	and	CCONJ
fueconorg-12932	276	17	the	the	DET
fueconorg-12932	276	18	quality	quality	NOUN
fueconorg-12932	276	19	of	of	ADP
fueconorg-12932	276	20	customer	customer	NOUN
fueconorg-12932	276	21	interactions	interaction	NOUN
fueconorg-12932	276	22	—	—	PUNCT
fueconorg-12932	276	23	appear	appear	VERB
fueconorg-12932	276	24	to	to	PART
fueconorg-12932	276	25	be	be	AUX
fueconorg-12932	276	26	more	more	ADV
fueconorg-12932	276	27	crucial	crucial	ADJ
fueconorg-12932	276	28	in	in	ADP
fueconorg-12932	276	29	shaping	shape	VERB
fueconorg-12932	276	30	a	a	DET
fueconorg-12932	276	31	hotel	hotel	NOUN
fueconorg-12932	276	32	's	's	PART
fueconorg-12932	276	33	reputation	reputation	NOUN
fueconorg-12932	276	34	.	.	PUNCT
fueconorg-12932	277	1	in	in	ADP
fueconorg-12932	277	2	the	the	DET
fueconorg-12932	277	3	context	context	NOUN
fueconorg-12932	277	4	of	of	ADP
fueconorg-12932	277	5	algeria	algeria	PROPN
fueconorg-12932	277	6	,	,	PUNCT
fueconorg-12932	277	7	where	where	SCONJ
fueconorg-12932	277	8	the	the	DET
fueconorg-12932	277	9	hospitality	hospitality	NOUN
fueconorg-12932	277	10	sector	sector	NOUN
fueconorg-12932	277	11	is	be	AUX
fueconorg-12932	277	12	still	still	ADV
fueconorg-12932	277	13	developing	develop	VERB
fueconorg-12932	277	14	,	,	PUNCT
fueconorg-12932	277	15	this	this	PRON
fueconorg-12932	277	16	may	may	AUX
fueconorg-12932	277	17	highlight	highlight	VERB
fueconorg-12932	277	18	a	a	DET
fueconorg-12932	277	19	disconnection	disconnection	NOUN
fueconorg-12932	277	20	between	between	ADP
fueconorg-12932	277	21	crm	crm	NOUN
fueconorg-12932	277	22	frameworks	framework	NOUN
fueconorg-12932	277	23	and	and	CCONJ
fueconorg-12932	277	24	their	their	PRON
fueconorg-12932	277	25	practical	practical	ADJ
fueconorg-12932	277	26	application	application	NOUN
fueconorg-12932	277	27	.	.	PUNCT
fueconorg-12932	278	1	one	one	NUM
fueconorg-12932	278	2	possible	possible	ADJ
fueconorg-12932	278	3	explanation	explanation	NOUN
fueconorg-12932	278	4	is	be	AUX
fueconorg-12932	278	5	that	that	SCONJ
fueconorg-12932	278	6	some	some	DET
fueconorg-12932	278	7	hotel	hotel	NOUN
fueconorg-12932	278	8	managers	manager	NOUN
fueconorg-12932	278	9	might	might	AUX
fueconorg-12932	278	10	not	not	PART
fueconorg-12932	278	11	fully	fully	ADV
fueconorg-12932	278	12	understand	understand	VERB
fueconorg-12932	278	13	the	the	DET
fueconorg-12932	278	14	benefits	benefit	NOUN
fueconorg-12932	278	15	of	of	ADP
fueconorg-12932	278	16	a	a	DET
fueconorg-12932	278	17	crm	crm	NOUN
fueconorg-12932	278	18	organization	organization	NOUN
fueconorg-12932	278	19	,	,	PUNCT
fueconorg-12932	278	20	or	or	CCONJ
fueconorg-12932	278	21	there	there	PRON
fueconorg-12932	278	22	may	may	AUX
fueconorg-12932	278	23	be	be	AUX
fueconorg-12932	278	24	obstacles	obstacle	NOUN
fueconorg-12932	278	25	to	to	ADP
fueconorg-12932	278	26	successful	successful	ADJ
fueconorg-12932	278	27	crm	crm	NOUN
fueconorg-12932	278	28	implementation	implementation	NOUN
fueconorg-12932	278	29	,	,	PUNCT
fueconorg-12932	278	30	such	such	ADJ
fueconorg-12932	278	31	as	as	ADP
fueconorg-12932	278	32	a	a	DET
fueconorg-12932	278	33	shortage	shortage	NOUN
fueconorg-12932	278	34	of	of	ADP
fueconorg-12932	278	35	skilled	skilled	ADJ
fueconorg-12932	278	36	personnel	personnel	NOUN
fueconorg-12932	278	37	.	.	PUNCT
fueconorg-12932	279	1	for	for	ADP
fueconorg-12932	279	2	instance	instance	NOUN
fueconorg-12932	279	3	,	,	PUNCT
fueconorg-12932	279	4	dah	dah	PROPN
fueconorg-12932	279	5	et	et	PROPN
fueconorg-12932	279	6	al	al	PROPN
fueconorg-12932	279	7	.	.	PROPN
fueconorg-12932	280	1	(	(	PUNCT
fueconorg-12932	280	2	2023	2023	NUM
fueconorg-12932	280	3	)	)	PUNCT
fueconorg-12932	280	4	found	find	VERB
fueconorg-12932	280	5	that	that	SCONJ
fueconorg-12932	280	6	crm	crm	PROPN
fueconorg-12932	280	7	organization	organization	NOUN
fueconorg-12932	280	8	had	have	VERB
fueconorg-12932	280	9	an	an	DET
fueconorg-12932	280	10	insignificant	insignificant	ADJ
fueconorg-12932	280	11	effect	effect	NOUN
fueconorg-12932	280	12	on	on	ADP
fueconorg-12932	280	13	hotel	hotel	NOUN
fueconorg-12932	280	14	financial	financial	ADJ
fueconorg-12932	280	15	performance	performance	NOUN
fueconorg-12932	280	16	through	through	ADP
fueconorg-12932	280	17	customer	customer	NOUN
fueconorg-12932	280	18	satisfaction	satisfaction	NOUN
fueconorg-12932	280	19	,	,	PUNCT
fueconorg-12932	280	20	while	while	SCONJ
fueconorg-12932	280	21	al	al	PROPN
fueconorg-12932	280	22	-	-	PUNCT
fueconorg-12932	280	23	gasawneh	gasawneh	PROPN
fueconorg-12932	280	24	et	et	PROPN
fueconorg-12932	280	25	al	al	PROPN
fueconorg-12932	280	26	.	.	PROPN
fueconorg-12932	281	1	(	(	PUNCT
fueconorg-12932	281	2	2021	2021	NUM
fueconorg-12932	281	3	)	)	PUNCT
fueconorg-12932	281	4	reported	report	VERB
fueconorg-12932	281	5	that	that	SCONJ
fueconorg-12932	281	6	crm	crm	PROPN
fueconorg-12932	281	7	organization	organization	NOUN
fueconorg-12932	281	8	could	could	AUX
fueconorg-12932	281	9	negatively	negatively	ADV
fueconorg-12932	281	10	impact	impact	VERB
fueconorg-12932	281	11	hotel	hotel	NOUN
fueconorg-12932	281	12	service	service	NOUN
fueconorg-12932	281	13	quality	quality	NOUN
fueconorg-12932	281	14	.	.	PUNCT
fueconorg-12932	282	1	5	5	X
fueconorg-12932	282	2	.	.	X
fueconorg-12932	282	3	conclusions	conclusion	NOUN
fueconorg-12932	282	4	in	in	ADP
fueconorg-12932	282	5	today	today	NOUN
fueconorg-12932	282	6	's	's	PART
fueconorg-12932	282	7	digital	digital	ADJ
fueconorg-12932	282	8	world	world	NOUN
fueconorg-12932	282	9	,	,	PUNCT
fueconorg-12932	282	10	a	a	DET
fueconorg-12932	282	11	hotel	hotel	NOUN
fueconorg-12932	282	12	's	's	PART
fueconorg-12932	282	13	reputation	reputation	NOUN
fueconorg-12932	282	14	has	have	AUX
fueconorg-12932	282	15	become	become	VERB
fueconorg-12932	282	16	crucial	crucial	ADJ
fueconorg-12932	282	17	for	for	ADP
fueconorg-12932	282	18	gaining	gain	VERB
fueconorg-12932	282	19	a	a	DET
fueconorg-12932	282	20	competitive	competitive	ADJ
fueconorg-12932	282	21	edge	edge	NOUN
fueconorg-12932	282	22	,	,	PUNCT
fueconorg-12932	282	23	attracting	attract	VERB
fueconorg-12932	282	24	more	more	ADJ
fueconorg-12932	282	25	guests	guest	NOUN
fueconorg-12932	282	26	,	,	PUNCT
fueconorg-12932	282	27	and	and	CCONJ
fueconorg-12932	282	28	maintaining	maintain	VERB
fueconorg-12932	282	29	market	market	NOUN
fueconorg-12932	282	30	presence	presence	NOUN
fueconorg-12932	282	31	.	.	PUNCT
fueconorg-12932	283	1	as	as	ADP
fueconorg-12932	283	2	such	such	ADJ
fueconorg-12932	283	3	,	,	PUNCT
fueconorg-12932	283	4	it	it	PRON
fueconorg-12932	283	5	is	be	AUX
fueconorg-12932	283	6	essential	essential	ADJ
fueconorg-12932	283	7	for	for	SCONJ
fueconorg-12932	283	8	hotel	hotel	NOUN
fueconorg-12932	283	9	managers	manager	NOUN
fueconorg-12932	283	10	to	to	PART
fueconorg-12932	283	11	understand	understand	VERB
fueconorg-12932	283	12	how	how	SCONJ
fueconorg-12932	283	13	different	different	ADJ
fueconorg-12932	283	14	crm	crm	NOUN
fueconorg-12932	283	15	dimensions	dimension	NOUN
fueconorg-12932	283	16	impact	impact	NOUN
fueconorg-12932	283	17	hotel	hotel	NOUN
fueconorg-12932	283	18	reputation	reputation	NOUN
fueconorg-12932	283	19	.	.	PUNCT
fueconorg-12932	284	1	the	the	DET
fueconorg-12932	284	2	survey	survey	NOUN
fueconorg-12932	284	3	,	,	PUNCT
fueconorg-12932	284	4	which	which	PRON
fueconorg-12932	284	5	included	include	VERB
fueconorg-12932	284	6	136	136	NUM
fueconorg-12932	284	7	participants	participant	NOUN
fueconorg-12932	284	8	,	,	PUNCT
fueconorg-12932	284	9	revealed	reveal	VERB
fueconorg-12932	284	10	that	that	SCONJ
fueconorg-12932	284	11	a	a	DET
fueconorg-12932	284	12	hotel	hotel	NOUN
fueconorg-12932	284	13	's	's	PART
fueconorg-12932	284	14	reputation	reputation	NOUN
fueconorg-12932	284	15	is	be	AUX
fueconorg-12932	284	16	significantly	significantly	ADV
fueconorg-12932	284	17	affected	affect	VERB
fueconorg-12932	284	18	by	by	ADP
fueconorg-12932	284	19	effective	effective	ADJ
fueconorg-12932	284	20	crm	crm	NOUN
fueconorg-12932	284	21	practices	practice	NOUN
fueconorg-12932	284	22	.	.	PUNCT
fueconorg-12932	285	1	the	the	DET
fueconorg-12932	285	2	findings	finding	NOUN
fueconorg-12932	285	3	indicate	indicate	VERB
fueconorg-12932	285	4	that	that	SCONJ
fueconorg-12932	285	5	focusing	focus	VERB
fueconorg-12932	285	6	on	on	ADP
fueconorg-12932	285	7	key	key	ADJ
fueconorg-12932	285	8	customers	customer	NOUN
fueconorg-12932	285	9	,	,	PUNCT
fueconorg-12932	285	10	managing	manage	VERB
fueconorg-12932	285	11	knowledge	knowledge	NOUN
fueconorg-12932	285	12	effectively	effectively	ADV
fueconorg-12932	285	13	,	,	PUNCT
fueconorg-12932	285	14	and	and	CCONJ
fueconorg-12932	285	15	employing	employ	VERB
fueconorg-12932	285	16	technology	technology	NOUN
fueconorg-12932	285	17	-	-	PUNCT
fueconorg-12932	285	18	based	base	VERB
fueconorg-12932	285	19	crm	crm	NOUN
fueconorg-12932	285	20	strategies	strategy	NOUN
fueconorg-12932	285	21	have	have	VERB
fueconorg-12932	285	22	significant	significant	ADJ
fueconorg-12932	285	23	positive	positive	ADJ
fueconorg-12932	285	24	effects	effect	NOUN
fueconorg-12932	285	25	on	on	ADP
fueconorg-12932	285	26	hotel	hotel	NOUN
fueconorg-12932	285	27	reputation	reputation	NOUN
fueconorg-12932	285	28	.	.	PUNCT
fueconorg-12932	286	1	however	however	ADV
fueconorg-12932	286	2	,	,	PUNCT
fueconorg-12932	286	3	the	the	DET
fueconorg-12932	286	4	study	study	NOUN
fueconorg-12932	286	5	also	also	ADV
fueconorg-12932	286	6	found	find	VERB
fueconorg-12932	286	7	that	that	SCONJ
fueconorg-12932	286	8	crm	crm	PROPN
fueconorg-12932	286	9	organization	organization	NOUN
fueconorg-12932	286	10	does	do	AUX
fueconorg-12932	286	11	not	not	PART
fueconorg-12932	286	12	significantly	significantly	ADV
fueconorg-12932	286	13	impact	impact	VERB
fueconorg-12932	286	14	hotel	hotel	NOUN
fueconorg-12932	286	15	reputation	reputation	NOUN
fueconorg-12932	286	16	.	.	PUNCT
fueconorg-12932	287	1	on	on	ADP
fueconorg-12932	287	2	this	this	DET
fueconorg-12932	287	3	basis	basis	NOUN
fueconorg-12932	287	4	,	,	PUNCT
fueconorg-12932	287	5	adopting	adopt	VERB
fueconorg-12932	287	6	crm	crm	NOUN
fueconorg-12932	287	7	as	as	ADP
fueconorg-12932	287	8	a	a	DET
fueconorg-12932	287	9	strategic	strategic	ADJ
fueconorg-12932	287	10	approach	approach	NOUN
fueconorg-12932	287	11	is	be	AUX
fueconorg-12932	287	12	essential	essential	ADJ
fueconorg-12932	287	13	for	for	ADP
fueconorg-12932	287	14	building	build	VERB
fueconorg-12932	287	15	a	a	DET
fueconorg-12932	287	16	strong	strong	ADJ
fueconorg-12932	287	17	reputation	reputation	NOUN
fueconorg-12932	287	18	.	.	PUNCT
fueconorg-12932	288	1	it	it	PRON
fueconorg-12932	288	2	's	be	AUX
fueconorg-12932	288	3	also	also	ADV
fueconorg-12932	288	4	crucial	crucial	ADJ
fueconorg-12932	288	5	not	not	PART
fueconorg-12932	288	6	to	to	PART
fueconorg-12932	288	7	overlook	overlook	VERB
fueconorg-12932	288	8	the	the	DET
fueconorg-12932	288	9	role	role	NOUN
fueconorg-12932	288	10	of	of	ADP
fueconorg-12932	288	11	modern	modern	ADJ
fueconorg-12932	288	12	technologies	technology	NOUN
fueconorg-12932	288	13	,	,	PUNCT
fueconorg-12932	288	14	such	such	ADJ
fueconorg-12932	288	15	as	as	ADP
fueconorg-12932	288	16	artificial	artificial	ADJ
fueconorg-12932	288	17	intelligence	intelligence	NOUN
fueconorg-12932	288	18	and	and	CCONJ
fueconorg-12932	288	19	social	social	ADJ
fueconorg-12932	288	20	media	medium	NOUN
fueconorg-12932	288	21	influencers	influencer	NOUN
fueconorg-12932	288	22	,	,	PUNCT
fueconorg-12932	288	23	in	in	ADP
fueconorg-12932	288	24	improving	improve	VERB
fueconorg-12932	288	25	crm	crm	NOUN
fueconorg-12932	288	26	effectiveness	effectiveness	NOUN
fueconorg-12932	288	27	and	and	CCONJ
fueconorg-12932	288	28	shaping	shape	VERB
fueconorg-12932	288	29	a	a	DET
fueconorg-12932	288	30	good	good	ADJ
fueconorg-12932	288	31	reputation	reputation	NOUN
fueconorg-12932	288	32	.	.	PUNCT
fueconorg-12932	289	1	the	the	DET
fueconorg-12932	289	2	effect	effect	NOUN
fueconorg-12932	289	3	of	of	ADP
fueconorg-12932	289	4	customer	customer	NOUN
fueconorg-12932	289	5	relationship	relationship	NOUN
fueconorg-12932	289	6	management	management	NOUN
fueconorg-12932	289	7	dimensions	dimension	NOUN
fueconorg-12932	289	8	on	on	ADP
fueconorg-12932	289	9	hotel	hotel	NOUN
fueconorg-12932	289	10	reputation	reputation	NOUN
fueconorg-12932	289	11	:	:	PUNCT
fueconorg-12932	289	12	an	an	DET
fueconorg-12932	289	13	empirical	empirical	ADJ
fueconorg-12932	289	14	study	study	NOUN
fueconorg-12932	289	15	159	159	NUM
fueconorg-12932	289	16	5.1	5.1	NUM
fueconorg-12932	289	17	.	.	PUNCT
fueconorg-12932	290	1	managerial	managerial	ADJ
fueconorg-12932	290	2	implications	implication	NOUN
fueconorg-12932	290	3	based	base	VERB
fueconorg-12932	290	4	on	on	ADP
fueconorg-12932	290	5	the	the	DET
fueconorg-12932	290	6	findings	finding	NOUN
fueconorg-12932	290	7	and	and	CCONJ
fueconorg-12932	290	8	in	in	ADP
fueconorg-12932	290	9	order	order	NOUN
fueconorg-12932	290	10	to	to	PART
fueconorg-12932	290	11	improve	improve	VERB
fueconorg-12932	290	12	hotel	hotel	NOUN
fueconorg-12932	290	13	reputation	reputation	NOUN
fueconorg-12932	290	14	,	,	PUNCT
fueconorg-12932	290	15	we	we	PRON
fueconorg-12932	290	16	recommend	recommend	VERB
fueconorg-12932	290	17	the	the	DET
fueconorg-12932	290	18	following	follow	VERB
fueconorg-12932	290	19	actions	action	NOUN
fueconorg-12932	290	20	:	:	PUNCT
fueconorg-12932	290	21	first	first	ADV
fueconorg-12932	290	22	,	,	PUNCT
fueconorg-12932	290	23	emphasize	emphasize	VERB
fueconorg-12932	290	24	targeting	target	VERB
fueconorg-12932	290	25	key	key	ADJ
fueconorg-12932	290	26	customers	customer	NOUN
fueconorg-12932	290	27	through	through	ADP
fueconorg-12932	290	28	developing	develop	VERB
fueconorg-12932	290	29	strategies	strategy	NOUN
fueconorg-12932	290	30	that	that	PRON
fueconorg-12932	290	31	cater	cater	VERB
fueconorg-12932	290	32	specifically	specifically	ADV
fueconorg-12932	290	33	to	to	ADP
fueconorg-12932	290	34	their	their	PRON
fueconorg-12932	290	35	needs	need	NOUN
fueconorg-12932	290	36	and	and	CCONJ
fueconorg-12932	290	37	preferences	preference	NOUN
fueconorg-12932	290	38	.	.	PUNCT
fueconorg-12932	291	1	personalizing	personalize	VERB
fueconorg-12932	291	2	experiences	experience	NOUN
fueconorg-12932	291	3	for	for	ADP
fueconorg-12932	291	4	these	these	DET
fueconorg-12932	291	5	valuable	valuable	ADJ
fueconorg-12932	291	6	clients	client	NOUN
fueconorg-12932	291	7	and	and	CCONJ
fueconorg-12932	291	8	building	build	VERB
fueconorg-12932	291	9	strong	strong	ADJ
fueconorg-12932	291	10	relationships	relationship	NOUN
fueconorg-12932	291	11	with	with	ADP
fueconorg-12932	291	12	them	they	PRON
fueconorg-12932	291	13	can	can	AUX
fueconorg-12932	291	14	foster	foster	VERB
fueconorg-12932	291	15	trust	trust	NOUN
fueconorg-12932	291	16	and	and	CCONJ
fueconorg-12932	291	17	encourage	encourage	VERB
fueconorg-12932	291	18	them	they	PRON
fueconorg-12932	291	19	to	to	PART
fueconorg-12932	291	20	advocate	advocate	VERB
fueconorg-12932	291	21	for	for	ADP
fueconorg-12932	291	22	the	the	DET
fueconorg-12932	291	23	hotel	hotel	NOUN
fueconorg-12932	291	24	.	.	PUNCT
fueconorg-12932	292	1	second	second	ADJ
fueconorg-12932	292	2	,	,	PUNCT
fueconorg-12932	292	3	implement	implement	VERB
fueconorg-12932	292	4	robust	robust	ADJ
fueconorg-12932	292	5	knowledge	knowledge	NOUN
fueconorg-12932	292	6	management	management	NOUN
fueconorg-12932	292	7	systems	system	NOUN
fueconorg-12932	292	8	.	.	PUNCT
fueconorg-12932	293	1	managers	manager	NOUN
fueconorg-12932	293	2	should	should	AUX
fueconorg-12932	293	3	focus	focus	VERB
fueconorg-12932	293	4	on	on	ADP
fueconorg-12932	293	5	collecting	collect	VERB
fueconorg-12932	293	6	and	and	CCONJ
fueconorg-12932	293	7	analyzing	analyze	VERB
fueconorg-12932	293	8	customer	customer	NOUN
fueconorg-12932	293	9	data	datum	NOUN
fueconorg-12932	293	10	to	to	PART
fueconorg-12932	293	11	identify	identify	VERB
fueconorg-12932	293	12	trends	trend	NOUN
fueconorg-12932	293	13	and	and	CCONJ
fueconorg-12932	293	14	preferences	preference	NOUN
fueconorg-12932	293	15	.	.	PUNCT
fueconorg-12932	294	1	leveraging	leverage	VERB
fueconorg-12932	294	2	this	this	DET
fueconorg-12932	294	3	information	information	NOUN
fueconorg-12932	294	4	can	can	AUX
fueconorg-12932	294	5	improve	improve	VERB
fueconorg-12932	294	6	service	service	NOUN
fueconorg-12932	294	7	quality	quality	NOUN
fueconorg-12932	294	8	,	,	PUNCT
fueconorg-12932	294	9	boost	boost	VERB
fueconorg-12932	294	10	customer	customer	NOUN
fueconorg-12932	294	11	satisfaction	satisfaction	NOUN
fueconorg-12932	294	12	,	,	PUNCT
fueconorg-12932	294	13	and	and	CCONJ
fueconorg-12932	294	14	strengthen	strengthen	VERB
fueconorg-12932	294	15	the	the	DET
fueconorg-12932	294	16	hotel	hotel	NOUN
fueconorg-12932	294	17	's	's	PART
fueconorg-12932	294	18	reputation	reputation	NOUN
fueconorg-12932	294	19	.	.	PUNCT
fueconorg-12932	295	1	third	third	ADV
fueconorg-12932	295	2	,	,	PUNCT
fueconorg-12932	295	3	invest	invest	VERB
fueconorg-12932	295	4	in	in	ADP
fueconorg-12932	295	5	crm	crm	PROPN
fueconorg-12932	295	6	technology	technology	NOUN
fueconorg-12932	295	7	to	to	PART
fueconorg-12932	295	8	improve	improve	VERB
fueconorg-12932	295	9	the	the	DET
fueconorg-12932	295	10	customer	customer	NOUN
fueconorg-12932	295	11	experience	experience	NOUN
fueconorg-12932	295	12	and	and	CCONJ
fueconorg-12932	295	13	lower	low	ADJ
fueconorg-12932	295	14	transaction	transaction	NOUN
fueconorg-12932	295	15	costs	cost	NOUN
fueconorg-12932	295	16	.	.	PUNCT
fueconorg-12932	296	1	tools	tool	NOUN
fueconorg-12932	296	2	like	like	ADP
fueconorg-12932	296	3	cloud	cloud	NOUN
fueconorg-12932	296	4	-	-	PUNCT
fueconorg-12932	296	5	based	base	VERB
fueconorg-12932	296	6	crm	crm	NOUN
fueconorg-12932	296	7	and	and	CCONJ
fueconorg-12932	296	8	automated	automate	VERB
fueconorg-12932	296	9	communication	communication	NOUN
fueconorg-12932	296	10	platforms	platform	NOUN
fueconorg-12932	296	11	can	can	AUX
fueconorg-12932	296	12	streamline	streamline	VERB
fueconorg-12932	296	13	customer	customer	NOUN
fueconorg-12932	296	14	interactions	interaction	NOUN
fueconorg-12932	296	15	,	,	PUNCT
fueconorg-12932	296	16	manage	manage	VERB
fueconorg-12932	296	17	complaints	complaint	NOUN
fueconorg-12932	296	18	effectively	effectively	ADV
fueconorg-12932	296	19	,	,	PUNCT
fueconorg-12932	296	20	and	and	CCONJ
fueconorg-12932	296	21	provide	provide	VERB
fueconorg-12932	296	22	increased	increase	VERB
fueconorg-12932	296	23	value	value	NOUN
fueconorg-12932	296	24	to	to	ADP
fueconorg-12932	296	25	guests	guest	NOUN
fueconorg-12932	296	26	.	.	PUNCT
fueconorg-12932	297	1	5.2	5.2	NUM
fueconorg-12932	297	2	.	.	PUNCT
fueconorg-12932	297	3	directions	direction	NOUN
fueconorg-12932	297	4	for	for	ADP
fueconorg-12932	297	5	future	future	ADJ
fueconorg-12932	297	6	research	research	NOUN
fueconorg-12932	297	7	although	although	SCONJ
fueconorg-12932	297	8	this	this	DET
fueconorg-12932	297	9	investigation	investigation	NOUN
fueconorg-12932	297	10	contributes	contribute	VERB
fueconorg-12932	297	11	to	to	ADP
fueconorg-12932	297	12	existing	exist	VERB
fueconorg-12932	297	13	literature	literature	NOUN
fueconorg-12932	297	14	,	,	PUNCT
fueconorg-12932	297	15	it	it	PRON
fueconorg-12932	297	16	has	have	VERB
fueconorg-12932	297	17	some	some	DET
fueconorg-12932	297	18	limitations	limitation	NOUN
fueconorg-12932	297	19	:	:	PUNCT
fueconorg-12932	297	20	first	first	ADV
fueconorg-12932	297	21	,	,	PUNCT
fueconorg-12932	297	22	the	the	DET
fueconorg-12932	297	23	use	use	NOUN
fueconorg-12932	297	24	of	of	ADP
fueconorg-12932	297	25	convenience	convenience	NOUN
fueconorg-12932	297	26	sampling	sampling	NOUN
fueconorg-12932	297	27	means	mean	VERB
fueconorg-12932	297	28	the	the	DET
fueconorg-12932	297	29	findings	finding	NOUN
fueconorg-12932	297	30	may	may	AUX
fueconorg-12932	297	31	not	not	PART
fueconorg-12932	297	32	be	be	AUX
fueconorg-12932	297	33	applicable	applicable	ADJ
fueconorg-12932	297	34	to	to	ADP
fueconorg-12932	297	35	the	the	DET
fueconorg-12932	297	36	broader	broad	ADJ
fueconorg-12932	297	37	population	population	NOUN
fueconorg-12932	297	38	,	,	PUNCT
fueconorg-12932	297	39	other	other	ADJ
fueconorg-12932	297	40	service	service	NOUN
fueconorg-12932	297	41	sectors	sector	NOUN
fueconorg-12932	297	42	,	,	PUNCT
fueconorg-12932	297	43	or	or	CCONJ
fueconorg-12932	297	44	different	different	ADJ
fueconorg-12932	297	45	countries	country	NOUN
fueconorg-12932	297	46	.	.	PUNCT
fueconorg-12932	298	1	second	second	ADJ
fueconorg-12932	298	2	,	,	PUNCT
fueconorg-12932	298	3	with	with	ADP
fueconorg-12932	298	4	a	a	DET
fueconorg-12932	298	5	sample	sample	NOUN
fueconorg-12932	298	6	size	size	NOUN
fueconorg-12932	298	7	of	of	ADP
fueconorg-12932	298	8	136	136	NUM
fueconorg-12932	298	9	employees	employee	NOUN
fueconorg-12932	298	10	,	,	PUNCT
fueconorg-12932	298	11	the	the	DET
fueconorg-12932	298	12	results	result	NOUN
fueconorg-12932	298	13	might	might	AUX
fueconorg-12932	298	14	not	not	PART
fueconorg-12932	298	15	be	be	AUX
fueconorg-12932	298	16	generalizable	generalizable	ADJ
fueconorg-12932	298	17	,	,	PUNCT
fueconorg-12932	298	18	and	and	CCONJ
fueconorg-12932	298	19	a	a	DET
fueconorg-12932	298	20	larger	large	ADJ
fueconorg-12932	298	21	sample	sample	NOUN
fueconorg-12932	298	22	could	could	AUX
fueconorg-12932	298	23	yield	yield	VERB
fueconorg-12932	298	24	more	more	ADV
fueconorg-12932	298	25	reliable	reliable	ADJ
fueconorg-12932	298	26	and	and	CCONJ
fueconorg-12932	298	27	representative	representative	ADJ
fueconorg-12932	298	28	insights	insight	NOUN
fueconorg-12932	298	29	.	.	PUNCT
fueconorg-12932	299	1	third	third	ADJ
fueconorg-12932	299	2	,	,	PUNCT
fueconorg-12932	299	3	while	while	SCONJ
fueconorg-12932	299	4	multiple	multiple	ADJ
fueconorg-12932	299	5	linear	linear	ADJ
fueconorg-12932	299	6	regression	regression	NOUN
fueconorg-12932	299	7	was	be	AUX
fueconorg-12932	299	8	employed	employ	VERB
fueconorg-12932	299	9	,	,	PUNCT
fueconorg-12932	299	10	alternative	alternative	ADJ
fueconorg-12932	299	11	methods	method	NOUN
fueconorg-12932	299	12	like	like	ADP
fueconorg-12932	299	13	qualitative	qualitative	ADJ
fueconorg-12932	299	14	research	research	NOUN
fueconorg-12932	299	15	or	or	CCONJ
fueconorg-12932	299	16	a	a	DET
fueconorg-12932	299	17	case	case	NOUN
fueconorg-12932	299	18	study	study	NOUN
fueconorg-12932	299	19	might	might	AUX
fueconorg-12932	299	20	offer	offer	VERB
fueconorg-12932	299	21	a	a	DET
fueconorg-12932	299	22	deeper	deep	ADJ
fueconorg-12932	299	23	understanding	understanding	NOUN
fueconorg-12932	299	24	of	of	ADP
fueconorg-12932	299	25	crm	crm	PROPN
fueconorg-12932	299	26	dimensions	dimension	NOUN
fueconorg-12932	299	27	'	'	PART
fueconorg-12932	299	28	effects	effect	NOUN
fueconorg-12932	299	29	on	on	ADP
fueconorg-12932	299	30	reputation	reputation	NOUN
fueconorg-12932	299	31	.	.	PUNCT
fueconorg-12932	300	1	additionally	additionally	ADV
fueconorg-12932	300	2	,	,	PUNCT
fueconorg-12932	300	3	exploring	explore	VERB
fueconorg-12932	300	4	potential	potential	ADJ
fueconorg-12932	300	5	mediators	mediator	NOUN
fueconorg-12932	300	6	and	and	CCONJ
fueconorg-12932	300	7	moderators	moderator	NOUN
fueconorg-12932	300	8	,	,	PUNCT
fueconorg-12932	300	9	such	such	ADJ
fueconorg-12932	300	10	as	as	ADP
fueconorg-12932	300	11	employee	employee	NOUN
fueconorg-12932	300	12	satisfaction	satisfaction	NOUN
fueconorg-12932	300	13	or	or	CCONJ
fueconorg-12932	300	14	hotel	hotel	NOUN
fueconorg-12932	300	15	ratings	rating	NOUN
fueconorg-12932	300	16	,	,	PUNCT
fueconorg-12932	300	17	could	could	AUX
fueconorg-12932	300	18	shed	shed	VERB
fueconorg-12932	300	19	light	light	NOUN
fueconorg-12932	300	20	on	on	ADP
fueconorg-12932	300	21	their	their	PRON
fueconorg-12932	300	22	influence	influence	NOUN
fueconorg-12932	300	23	on	on	ADP
fueconorg-12932	300	24	the	the	DET
fueconorg-12932	300	25	relationship	relationship	NOUN
fueconorg-12932	300	26	between	between	ADP
fueconorg-12932	300	27	crm	crm	NOUN
fueconorg-12932	300	28	dimensions	dimension	NOUN
fueconorg-12932	300	29	and	and	CCONJ
fueconorg-12932	300	30	hotel	hotel	NOUN
fueconorg-12932	300	31	reputation	reputation	NOUN
fueconorg-12932	300	32	.	.	PUNCT
fueconorg-12932	301	1	fourth	fourth	ADJ
fueconorg-12932	301	2	,	,	PUNCT
fueconorg-12932	301	3	it	it	PRON
fueconorg-12932	301	4	would	would	AUX
fueconorg-12932	301	5	be	be	AUX
fueconorg-12932	301	6	useful	useful	ADJ
fueconorg-12932	301	7	for	for	SCONJ
fueconorg-12932	301	8	future	future	ADJ
fueconorg-12932	301	9	studies	study	NOUN
fueconorg-12932	301	10	to	to	PART
fueconorg-12932	301	11	focus	focus	VERB
fueconorg-12932	301	12	on	on	ADP
fueconorg-12932	301	13	understanding	understand	VERB
fueconorg-12932	301	14	the	the	DET
fueconorg-12932	301	15	impact	impact	NOUN
fueconorg-12932	301	16	of	of	ADP
fueconorg-12932	301	17	crm	crm	NOUN
fueconorg-12932	301	18	on	on	ADP
fueconorg-12932	301	19	reputation	reputation	NOUN
fueconorg-12932	301	20	within	within	ADP
fueconorg-12932	301	21	specific	specific	ADJ
fueconorg-12932	301	22	hotel	hotel	NOUN
fueconorg-12932	301	23	categories	category	NOUN
fueconorg-12932	301	24	,	,	PUNCT
fueconorg-12932	301	25	such	such	ADJ
fueconorg-12932	301	26	as	as	ADP
fueconorg-12932	301	27	fouror	fouror	NOUN
fueconorg-12932	301	28	five	five	NUM
fueconorg-12932	301	29	-	-	PUNCT
fueconorg-12932	301	30	star	star	NOUN
fueconorg-12932	301	31	hotels	hotel	NOUN
fueconorg-12932	301	32	.	.	PUNCT
fueconorg-12932	302	1	furthermore	furthermore	ADV
fueconorg-12932	302	2	,	,	PUNCT
fueconorg-12932	302	3	comparing	compare	VERB
fueconorg-12932	302	4	the	the	DET
fueconorg-12932	302	5	effects	effect	NOUN
fueconorg-12932	302	6	of	of	ADP
fueconorg-12932	302	7	crm	crm	NOUN
fueconorg-12932	302	8	across	across	ADP
fueconorg-12932	302	9	various	various	ADJ
fueconorg-12932	302	10	hotel	hotel	NOUN
fueconorg-12932	302	11	classifications	classification	NOUN
fueconorg-12932	302	12	(	(	PUNCT
fueconorg-12932	302	13	such	such	ADJ
fueconorg-12932	302	14	as	as	ADP
fueconorg-12932	302	15	"	"	PUNCT
fueconorg-12932	302	16	budget	budget	NOUN
fueconorg-12932	302	17	,	,	PUNCT
fueconorg-12932	302	18	mid	mid	NOUN
fueconorg-12932	302	19	-	-	NOUN
fueconorg-12932	302	20	range	range	NOUN
fueconorg-12932	302	21	,	,	PUNCT
fueconorg-12932	302	22	and	and	CCONJ
fueconorg-12932	302	23	luxury	luxury	NOUN
fueconorg-12932	302	24	hotels	hotel	NOUN
fueconorg-12932	302	25	"	"	PUNCT
fueconorg-12932	302	26	)	)	PUNCT
fueconorg-12932	302	27	could	could	AUX
fueconorg-12932	302	28	provide	provide	VERB
fueconorg-12932	302	29	useful	useful	ADJ
fueconorg-12932	302	30	insights	insight	NOUN
fueconorg-12932	302	31	for	for	ADP
fueconorg-12932	302	32	managers	manager	NOUN
fueconorg-12932	302	33	.	.	PUNCT
fueconorg-12932	303	1	finally	finally	ADV
fueconorg-12932	303	2	,	,	PUNCT
fueconorg-12932	303	3	future	future	ADJ
fueconorg-12932	303	4	research	research	NOUN
fueconorg-12932	303	5	should	should	AUX
fueconorg-12932	303	6	consider	consider	VERB
fueconorg-12932	303	7	the	the	DET
fueconorg-12932	303	8	impact	impact	NOUN
fueconorg-12932	303	9	of	of	ADP
fueconorg-12932	303	10	e	e	NOUN
fueconorg-12932	303	11	-	-	NOUN
fueconorg-12932	303	12	crm	crm	NOUN
fueconorg-12932	303	13	on	on	ADP
fueconorg-12932	303	14	hotel	hotel	NOUN
fueconorg-12932	303	15	reputation	reputation	NOUN
fueconorg-12932	303	16	given	give	VERB
fueconorg-12932	303	17	the	the	DET
fueconorg-12932	303	18	rapid	rapid	ADJ
fueconorg-12932	303	19	advancement	advancement	NOUN
fueconorg-12932	303	20	of	of	ADP
fueconorg-12932	303	21	digital	digital	ADJ
fueconorg-12932	303	22	technology	technology	NOUN
fueconorg-12932	303	23	.	.	PUNCT
fueconorg-12932	304	1	moreover	moreover	ADV
fueconorg-12932	304	2	,	,	PUNCT
fueconorg-12932	304	3	future	future	ADJ
fueconorg-12932	304	4	investigations	investigation	NOUN
fueconorg-12932	304	5	could	could	AUX
fueconorg-12932	304	6	evaluate	evaluate	VERB
fueconorg-12932	304	7	how	how	SCONJ
fueconorg-12932	304	8	the	the	DET
fueconorg-12932	304	9	integration	integration	NOUN
fueconorg-12932	304	10	of	of	ADP
fueconorg-12932	304	11	digital	digital	ADJ
fueconorg-12932	304	12	technologies	technology	NOUN
fueconorg-12932	304	13	(	(	PUNCT
fueconorg-12932	304	14	such	such	ADJ
fueconorg-12932	304	15	as	as	ADP
fueconorg-12932	304	16	artificial	artificial	ADJ
fueconorg-12932	304	17	intelligence	intelligence	NOUN
fueconorg-12932	304	18	and	and	CCONJ
fueconorg-12932	304	19	chatbots	chatbot	NOUN
fueconorg-12932	304	20	)	)	PUNCT
fueconorg-12932	304	21	into	into	ADP
fueconorg-12932	304	22	crm	crm	NOUN
fueconorg-12932	304	23	impacts	impact	NOUN
fueconorg-12932	304	24	customer	customer	NOUN
fueconorg-12932	304	25	experiences	experience	NOUN
fueconorg-12932	304	26	and	and	CCONJ
fueconorg-12932	304	27	hotel	hotel	NOUN
fueconorg-12932	304	28	reputation	reputation	NOUN
fueconorg-12932	304	29	.	.	PUNCT
fueconorg-12932	305	1	references	reference	NOUN
fueconorg-12932	305	2	al	al	PROPN
fueconorg-12932	305	3	-	-	PUNCT
fueconorg-12932	305	4	gasawneh	gasawneh	PROPN
fueconorg-12932	305	5	,	,	PUNCT
fueconorg-12932	305	6	j.	j.	PROPN
fueconorg-12932	305	7	a.	a.	PROPN
fueconorg-12932	305	8	,	,	PUNCT
fueconorg-12932	305	9	anuar	anuar	PROPN
fueconorg-12932	305	10	,	,	PUNCT
fueconorg-12932	305	11	m.	m.	NOUN
fueconorg-12932	305	12	m.	m.	NOUN
fueconorg-12932	305	13	,	,	PUNCT
fueconorg-12932	305	14	dacko	dacko	NOUN
fueconorg-12932	305	15	-	-	PUNCT
fueconorg-12932	305	16	pikiewicz	pikiewicz	NOUN
fueconorg-12932	305	17	,	,	PUNCT
fueconorg-12932	305	18	z.	z.	PROPN
fueconorg-12932	305	19	,	,	PUNCT
fueconorg-12932	305	20	&	&	CCONJ
fueconorg-12932	305	21	saputra	saputra	PROPN
fueconorg-12932	305	22	,	,	PUNCT
fueconorg-12932	305	23	j.	j.	PROPN
fueconorg-12932	305	24	(	(	PUNCT
fueconorg-12932	305	25	2021	2021	NUM
fueconorg-12932	305	26	)	)	PUNCT
fueconorg-12932	305	27	.	.	PUNCT
fueconorg-12932	306	1	the	the	DET
fueconorg-12932	306	2	impact	impact	NOUN
fueconorg-12932	306	3	of	of	ADP
fueconorg-12932	306	4	customer	customer	NOUN
fueconorg-12932	306	5	relationship	relationship	NOUN
fueconorg-12932	306	6	management	management	NOUN
fueconorg-12932	306	7	dimensions	dimension	NOUN
fueconorg-12932	306	8	on	on	ADP
fueconorg-12932	306	9	service	service	NOUN
fueconorg-12932	306	10	quality	quality	NOUN
fueconorg-12932	306	11	.	.	PUNCT
fueconorg-12932	307	1	polish	polish	PROPN
fueconorg-12932	307	2	journal	journal	PROPN
fueconorg-12932	307	3	of	of	ADP
fueconorg-12932	307	4	management	management	NOUN
fueconorg-12932	307	5	studies	study	NOUN
fueconorg-12932	307	6	,	,	PUNCT
fueconorg-12932	307	7	23(2	23(2	NOUN
fueconorg-12932	307	8	)	)	PUNCT
fueconorg-12932	307	9	,	,	PUNCT
fueconorg-12932	307	10	2441	2441	NUM
fueconorg-12932	307	11	.	.	PUNCT
fueconorg-12932	308	1	https://doi.org/10.17512/pjms.2021.23.2.02	https://doi.org/10.17512/pjms.2021.23.2.02	ADJ
fueconorg-12932	308	2	alqershi	alqershi	NOUN
fueconorg-12932	308	3	,	,	PUNCT
fueconorg-12932	308	4	n.	n.	PROPN
fueconorg-12932	308	5	a.	a.	PROPN
fueconorg-12932	308	6	,	,	PUNCT
fueconorg-12932	308	7	mokhtar	mokhtar	PROPN
fueconorg-12932	308	8	,	,	PUNCT
fueconorg-12932	308	9	s.	s.	PROPN
fueconorg-12932	308	10	s.	s.	PROPN
fueconorg-12932	308	11	m.	m.	PROPN
fueconorg-12932	308	12	,	,	PUNCT
fueconorg-12932	308	13	&	&	CCONJ
fueconorg-12932	308	14	abas	abas	PROPN
fueconorg-12932	308	15	,	,	PUNCT
fueconorg-12932	308	16	z.	z.	PROPN
fueconorg-12932	308	17	b.	b.	PROPN
fueconorg-12932	308	18	(	(	PUNCT
fueconorg-12932	308	19	2022	2022	NUM
fueconorg-12932	308	20	)	)	PUNCT
fueconorg-12932	308	21	.	.	PUNCT
fueconorg-12932	309	1	crm	crm	NOUN
fueconorg-12932	309	2	dimensions	dimension	NOUN
fueconorg-12932	309	3	and	and	CCONJ
fueconorg-12932	309	4	performance	performance	NOUN
fueconorg-12932	309	5	of	of	ADP
fueconorg-12932	309	6	smes	sme	NOUN
fueconorg-12932	309	7	in	in	ADP
fueconorg-12932	309	8	yemen	yemen	PROPN
fueconorg-12932	309	9	:	:	PUNCT
fueconorg-12932	309	10	the	the	DET
fueconorg-12932	309	11	moderating	moderate	VERB
fueconorg-12932	309	12	role	role	NOUN
fueconorg-12932	309	13	of	of	ADP
fueconorg-12932	309	14	human	human	ADJ
fueconorg-12932	309	15	capital	capital	NOUN
fueconorg-12932	309	16	.	.	PUNCT
fueconorg-12932	310	1	journal	journal	PROPN
fueconorg-12932	310	2	of	of	ADP
fueconorg-12932	310	3	intellectual	intellectual	ADJ
fueconorg-12932	310	4	capital	capital	NOUN
fueconorg-12932	310	5	,	,	PUNCT
fueconorg-12932	310	6	23(3	23(3	NUM
fueconorg-12932	310	7	)	)	PUNCT
fueconorg-12932	310	8	,	,	PUNCT
fueconorg-12932	310	9	516	516	NUM
fueconorg-12932	310	10	-	-	SYM
fueconorg-12932	310	11	537	537	NUM
fueconorg-12932	310	12	.	.	PUNCT
fueconorg-12932	311	1	https://doi.org/10.1108/jic-05-2020-0175	https://doi.org/10.1108/jic-05-2020-0175	X
fueconorg-12932	311	2	anagnostopoulou	anagnostopoulou	ADJ
fueconorg-12932	311	3	,	,	PUNCT
fueconorg-12932	311	4	s.	s.	PROPN
fueconorg-12932	311	5	c.	c.	PROPN
fueconorg-12932	311	6	,	,	PUNCT
fueconorg-12932	311	7	buhalis	buhalis	PROPN
fueconorg-12932	311	8	,	,	PUNCT
fueconorg-12932	311	9	d.	d.	PROPN
fueconorg-12932	311	10	,	,	PUNCT
fueconorg-12932	311	11	kountouri	kountouri	PROPN
fueconorg-12932	311	12	,	,	PUNCT
fueconorg-12932	311	13	i.	i.	PROPN
fueconorg-12932	311	14	l.	l.	PROPN
fueconorg-12932	311	15	,	,	PUNCT
fueconorg-12932	311	16	manousakis	manousakis	PROPN
fueconorg-12932	311	17	,	,	PUNCT
fueconorg-12932	311	18	e.	e.	PROPN
fueconorg-12932	311	19	g.	g.	PROPN
fueconorg-12932	311	20	,	,	PUNCT
fueconorg-12932	311	21	tsekrekos	tsekrekos	PROPN
fueconorg-12932	311	22	,	,	PUNCT
fueconorg-12932	311	23	a.	a.	PROPN
fueconorg-12932	311	24	e.	e.	PROPN
fueconorg-12932	311	25	(	(	PUNCT
fueconorg-12932	311	26	2020	2020	NUM
fueconorg-12932	311	27	)	)	PUNCT
fueconorg-12932	311	28	.	.	PUNCT
fueconorg-12932	312	1	the	the	DET
fueconorg-12932	312	2	impact	impact	NOUN
fueconorg-12932	312	3	of	of	ADP
fueconorg-12932	312	4	online	online	ADJ
fueconorg-12932	312	5	reputation	reputation	NOUN
fueconorg-12932	312	6	on	on	ADP
fueconorg-12932	312	7	hotel	hotel	NOUN
fueconorg-12932	312	8	profitability	profitability	NOUN
fueconorg-12932	312	9	.	.	PUNCT
fueconorg-12932	313	1	international	international	ADJ
fueconorg-12932	313	2	journal	journal	PROPN
fueconorg-12932	313	3	of	of	ADP
fueconorg-12932	313	4	contemporary	contemporary	PROPN
fueconorg-12932	313	5	hospitality	hospitality	PROPN
fueconorg-12932	313	6	management	management	NOUN
fueconorg-12932	313	7	,	,	PUNCT
fueconorg-12932	313	8	32(1	32(1	NUM
fueconorg-12932	313	9	)	)	PUNCT
fueconorg-12932	313	10	,	,	PUNCT
fueconorg-12932	313	11	20	20	NUM
fueconorg-12932	313	12	-	-	SYM
fueconorg-12932	313	13	39	39	NUM
fueconorg-12932	313	14	.	.	PUNCT
fueconorg-12932	314	1	https://doi.org/10.1108/ijchm-03-2019-0247	https://doi.org/10.1108/ijchm-03-2019-0247	PROPN
fueconorg-12932	314	2	anderson	anderson	PROPN
fueconorg-12932	314	3	,	,	PUNCT
fueconorg-12932	314	4	k.	k.	PROPN
fueconorg-12932	314	5	,	,	PUNCT
fueconorg-12932	314	6	&	&	CCONJ
fueconorg-12932	314	7	kerr	kerr	PROPN
fueconorg-12932	314	8	,	,	PUNCT
fueconorg-12932	314	9	c.	c.	PROPN
fueconorg-12932	314	10	(	(	PUNCT
fueconorg-12932	314	11	2001	2001	NUM
fueconorg-12932	314	12	)	)	PUNCT
fueconorg-12932	314	13	.	.	PUNCT
fueconorg-12932	315	1	customer	customer	NOUN
fueconorg-12932	315	2	relationship	relationship	NOUN
fueconorg-12932	315	3	management	management	NOUN
fueconorg-12932	315	4	.	.	PUNCT
fueconorg-12932	316	1	new	new	PROPN
fueconorg-12932	316	2	york	york	PROPN
fueconorg-12932	316	3	:	:	PUNCT
fueconorg-12932	316	4	mcgraw	mcgraw	PROPN
fueconorg-12932	316	5	-	-	PUNCT
fueconorg-12932	316	6	hill	hill	NOUN
fueconorg-12932	316	7	.	.	PUNCT
fueconorg-12932	317	1	argenti	argenti	PROPN
fueconorg-12932	317	2	,	,	PUNCT
fueconorg-12932	317	3	p.	p.	PROPN
fueconorg-12932	317	4	,	,	PUNCT
fueconorg-12932	317	5	lytton	lytton	PROPN
fueconorg-12932	317	6	-	-	PUNCT
fueconorg-12932	317	7	hitchins	hitchin	NOUN
fueconorg-12932	317	8	,	,	PUNCT
fueconorg-12932	317	9	j.	j.	PROPN
fueconorg-12932	317	10	,	,	PUNCT
fueconorg-12932	317	11	&	&	CCONJ
fueconorg-12932	317	12	verity	verity	NOUN
fueconorg-12932	317	13	,	,	PUNCT
fueconorg-12932	317	14	r.	r.	PROPN
fueconorg-12932	317	15	(	(	PUNCT
fueconorg-12932	317	16	2010	2010	NUM
fueconorg-12932	317	17	)	)	PUNCT
fueconorg-12932	317	18	.	.	PUNCT
fueconorg-12932	318	1	the	the	DET
fueconorg-12932	318	2	good	good	NOUN
fueconorg-12932	318	3	,	,	PUNCT
fueconorg-12932	318	4	the	the	DET
fueconorg-12932	318	5	bad	bad	ADJ
fueconorg-12932	318	6	,	,	PUNCT
fueconorg-12932	318	7	and	and	CCONJ
fueconorg-12932	318	8	the	the	DET
fueconorg-12932	318	9	trustworthy	trustworthy	ADJ
fueconorg-12932	318	10	even	even	ADV
fueconorg-12932	318	11	successful	successful	ADJ
fueconorg-12932	318	12	public	public	ADJ
fueconorg-12932	318	13	relations	relation	NOUN
fueconorg-12932	318	14	is	be	AUX
fueconorg-12932	318	15	no	no	ADV
fueconorg-12932	318	16	longer	long	ADV
fueconorg-12932	318	17	enough	enough	ADJ
fueconorg-12932	318	18	to	to	PART
fueconorg-12932	318	19	protect	protect	VERB
fueconorg-12932	318	20	a	a	DET
fueconorg-12932	318	21	company	company	NOUN
fueconorg-12932	318	22	’s	’s	PART
fueconorg-12932	318	23	reputation	reputation	NOUN
fueconorg-12932	318	24	.	.	PUNCT
fueconorg-12932	319	1	strategy+business	strategy+business	PROPN
fueconorg-12932	319	2	,	,	PUNCT
fueconorg-12932	319	3	61	61	NUM
fueconorg-12932	319	4	.	.	PUNCT
fueconorg-12932	319	5	retrieved	retrieve	VERB
fueconorg-12932	319	6	from	from	ADP
fueconorg-12932	319	7	:	:	PUNCT
fueconorg-12932	319	8	http://www.strategy-business.com/media/file/sb61_10401.pdf	http://www.strategy-business.com/media/file/sb61_10401.pdf	NOUN
fueconorg-12932	319	9	.	.	PROPN
fueconorg-12932	319	10	accessed	access	VERB
fueconorg-12932	319	11	on	on	ADP
fueconorg-12932	319	12	:	:	PUNCT
fueconorg-12932	319	13	10/04/2024	10/04/2024	NUM
fueconorg-12932	319	14	.	.	PUNCT
fueconorg-12932	320	1	https://doi.org/10.17512/pjms.2021.23.2.02	https://doi.org/10.17512/pjms.2021.23.2.02	NOUN
fueconorg-12932	320	2	https://doi.org/10.1108/jic-05-2020-0175	https://doi.org/10.1108/jic-05-2020-0175	NUM
fueconorg-12932	320	3	https://doi.org/10.1108/ijchm-03-2019-0247	https://doi.org/10.1108/ijchm-03-2019-0247	PROPN
fueconorg-12932	320	4	http://www.strategy-business.com/media/file/sb61_10401.pdf	http://www.strategy-business.com/media/file/sb61_10401.pdf	PROPN
fueconorg-12932	320	5	160	160	NUM
fueconorg-12932	320	6	m.	m.	NOUN
fueconorg-12932	320	7	mechta	mechta	NOUN
fueconorg-12932	320	8	,	,	PUNCT
fueconorg-12932	320	9	m.	m.	PROPN
fueconorg-12932	320	10	kebab	kebab	PROPN
fueconorg-12932	320	11	,	,	PUNCT
fueconorg-12932	320	12	h.	h.	PROPN
fueconorg-12932	320	13	bouabdellah	bouabdellah	PROPN
fueconorg-12932	320	14	,	,	PUNCT
fueconorg-12932	320	15	k.	k.	PROPN
fueconorg-12932	320	16	mouloudj	mouloudj	PROPN
fueconorg-12932	320	17	asrar	asrar	PROPN
fueconorg-12932	320	18	-	-	PUNCT
fueconorg-12932	320	19	ul	ul	NOUN
fueconorg-12932	320	20	-	-	PUNCT
fueconorg-12932	320	21	haq	haq	NOUN
fueconorg-12932	320	22	,	,	PUNCT
fueconorg-12932	320	23	m.	m.	NOUN
fueconorg-12932	320	24	,	,	PUNCT
fueconorg-12932	320	25	anwar	anwar	PROPN
fueconorg-12932	320	26	,	,	PUNCT
fueconorg-12932	320	27	s.	s.	PROPN
fueconorg-12932	320	28	(	(	PUNCT
fueconorg-12932	320	29	2016	2016	NUM
fueconorg-12932	320	30	)	)	PUNCT
fueconorg-12932	320	31	.	.	PUNCT
fueconorg-12932	321	1	a	a	DET
fueconorg-12932	321	2	systematic	systematic	ADJ
fueconorg-12932	321	3	review	review	NOUN
fueconorg-12932	321	4	of	of	ADP
fueconorg-12932	321	5	knowledge	knowledge	NOUN
fueconorg-12932	321	6	management	management	NOUN
fueconorg-12932	321	7	and	and	CCONJ
fueconorg-12932	321	8	knowledge	knowledge	NOUN
fueconorg-12932	321	9	sharing	sharing	NOUN
fueconorg-12932	321	10	:	:	PUNCT
fueconorg-12932	321	11	trends	trend	NOUN
fueconorg-12932	321	12	,	,	PUNCT
fueconorg-12932	321	13	issues	issue	NOUN
fueconorg-12932	321	14	,	,	PUNCT
fueconorg-12932	321	15	and	and	CCONJ
fueconorg-12932	321	16	challenges	challenge	NOUN
fueconorg-12932	321	17	.	.	PUNCT
fueconorg-12932	322	1	cogent	cogent	NOUN
fueconorg-12932	322	2	business	business	PROPN
fueconorg-12932	322	3	&	&	CCONJ
fueconorg-12932	322	4	management	management	PROPN
fueconorg-12932	322	5	,	,	PUNCT
fueconorg-12932	322	6	3(1	3(1	NUM
fueconorg-12932	322	7	)	)	PUNCT
fueconorg-12932	322	8	,	,	PUNCT
fueconorg-12932	322	9	1	1	NUM
fueconorg-12932	322	10	-	-	SYM
fueconorg-12932	322	11	17	17	NUM
fueconorg-12932	322	12	.	.	PUNCT
fueconorg-12932	323	1	https://doi.org/10.1080/23311975	https://doi.org/10.1080/23311975	NOUN
fueconorg-12932	323	2	.	.	PUNCT
fueconorg-12932	324	1	2015.1127744	2015.1127744	NUM
fueconorg-12932	324	2	bartikowski	bartikowski	PROPN
fueconorg-12932	324	3	,	,	PUNCT
fueconorg-12932	324	4	b.	b.	PROPN
fueconorg-12932	324	5	,	,	PUNCT
fueconorg-12932	324	6	&	&	CCONJ
fueconorg-12932	324	7	walsh	walsh	PROPN
fueconorg-12932	324	8	,	,	PUNCT
fueconorg-12932	324	9	g.	g.	PROPN
fueconorg-12932	324	10	(	(	PUNCT
fueconorg-12932	324	11	2011	2011	NUM
fueconorg-12932	324	12	)	)	PUNCT
fueconorg-12932	324	13	.	.	PUNCT
fueconorg-12932	325	1	investigating	investigate	VERB
fueconorg-12932	325	2	mediators	mediator	NOUN
fueconorg-12932	325	3	between	between	ADP
fueconorg-12932	325	4	corporate	corporate	ADJ
fueconorg-12932	325	5	reputation	reputation	NOUN
fueconorg-12932	325	6	and	and	CCONJ
fueconorg-12932	325	7	customer	customer	NOUN
fueconorg-12932	325	8	citizenship	citizenship	NOUN
fueconorg-12932	325	9	behaviors	behavior	NOUN
fueconorg-12932	325	10	.	.	PUNCT
fueconorg-12932	326	1	journal	journal	NOUN
fueconorg-12932	326	2	of	of	ADP
fueconorg-12932	326	3	business	business	NOUN
fueconorg-12932	326	4	research	research	NOUN
fueconorg-12932	326	5	,	,	PUNCT
fueconorg-12932	326	6	64(1	64(1	NUM
fueconorg-12932	326	7	)	)	PUNCT
fueconorg-12932	326	8	,	,	PUNCT
fueconorg-12932	326	9	39	39	NUM
fueconorg-12932	326	10	-	-	SYM
fueconorg-12932	326	11	44	44	NUM
fueconorg-12932	326	12	.	.	PUNCT
fueconorg-12932	327	1	https://doi.org/10.1016/j.jbusres.2009.09.018	https://doi.org/10.1016/j.jbusres.2009.09.018	NOUN
fueconorg-12932	327	2	brønn	brønn	NOUN
fueconorg-12932	327	3	,	,	PUNCT
fueconorg-12932	327	4	p.	p.	PROPN
fueconorg-12932	327	5	s.	s.	PROPN
fueconorg-12932	327	6	,	,	PUNCT
fueconorg-12932	327	7	&	&	CCONJ
fueconorg-12932	327	8	brønn	brønn	PROPN
fueconorg-12932	327	9	,	,	PUNCT
fueconorg-12932	327	10	c.	c.	NOUN
fueconorg-12932	327	11	(	(	PUNCT
fueconorg-12932	327	12	2017	2017	NUM
fueconorg-12932	327	13	)	)	PUNCT
fueconorg-12932	327	14	.	.	PUNCT
fueconorg-12932	328	1	systems	system	NOUN
fueconorg-12932	328	2	thinking	think	VERB
fueconorg-12932	328	3	:	:	PUNCT
fueconorg-12932	328	4	a	a	DET
fueconorg-12932	328	5	method	method	NOUN
fueconorg-12932	328	6	for	for	ADP
fueconorg-12932	328	7	reducing	reduce	VERB
fueconorg-12932	328	8	reputation	reputation	NOUN
fueconorg-12932	328	9	risk	risk	NOUN
fueconorg-12932	328	10	.	.	PUNCT
fueconorg-12932	329	1	international	international	ADJ
fueconorg-12932	329	2	studies	study	NOUN
fueconorg-12932	329	3	of	of	ADP
fueconorg-12932	329	4	management	management	NOUN
fueconorg-12932	329	5	&	&	CCONJ
fueconorg-12932	329	6	organization	organization	PROPN
fueconorg-12932	329	7	,	,	PUNCT
fueconorg-12932	329	8	47(3	47(3	NUM
fueconorg-12932	329	9	)	)	PUNCT
fueconorg-12932	329	10	,	,	PUNCT
fueconorg-12932	329	11	293	293	NUM
fueconorg-12932	329	12	-	-	SYM
fueconorg-12932	329	13	305	305	NUM
fueconorg-12932	329	14	.	.	PUNCT
fueconorg-12932	330	1	https://doi.org/10.1080/00208825.2017.1318024	https://doi.org/10.1080/00208825.2017.1318024	PROPN
fueconorg-12932	330	2	buttle	buttle	PROPN
fueconorg-12932	330	3	,	,	PUNCT
fueconorg-12932	330	4	f.	f.	PROPN
fueconorg-12932	330	5	(	(	PUNCT
fueconorg-12932	330	6	2009	2009	NUM
fueconorg-12932	330	7	)	)	PUNCT
fueconorg-12932	330	8	.	.	PUNCT
fueconorg-12932	331	1	customer	customer	NOUN
fueconorg-12932	331	2	relationship	relationship	NOUN
fueconorg-12932	331	3	management	management	NOUN
fueconorg-12932	331	4	:	:	PUNCT
fueconorg-12932	331	5	concepts	concept	NOUN
fueconorg-12932	331	6	and	and	CCONJ
fueconorg-12932	331	7	technologies	technology	NOUN
fueconorg-12932	331	8	(	(	PUNCT
fueconorg-12932	331	9	2nd	2nd	ADJ
fueconorg-12932	331	10	ed	ed	NOUN
fueconorg-12932	331	11	.	.	PUNCT
fueconorg-12932	331	12	)	)	PUNCT
fueconorg-12932	331	13	.	.	PUNCT
fueconorg-12932	332	1	oxford	oxford	PROPN
fueconorg-12932	332	2	,	,	PUNCT
fueconorg-12932	332	3	uk	uk	PROPN
fueconorg-12932	332	4	:	:	PUNCT
fueconorg-12932	332	5	elsevier	elsevier	PROPN
fueconorg-12932	332	6	butterworth	butterworth	PROPN
fueconorg-12932	332	7	-	-	PUNCT
fueconorg-12932	332	8	heinemann	heinemann	PROPN
fueconorg-12932	332	9	.	.	PUNCT
fueconorg-12932	333	1	černe	černe	ADJ
fueconorg-12932	333	2	,	,	PUNCT
fueconorg-12932	333	3	m.	m.	NOUN
fueconorg-12932	333	4	,	,	PUNCT
fueconorg-12932	333	5	hernaus	hernaus	NOUN
fueconorg-12932	333	6	,	,	PUNCT
fueconorg-12932	333	7	t.	t.	PROPN
fueconorg-12932	333	8	,	,	PUNCT
fueconorg-12932	333	9	dysvik	dysvik	PROPN
fueconorg-12932	333	10	,	,	PUNCT
fueconorg-12932	333	11	a.	a.	NOUN
fueconorg-12932	333	12	,	,	PUNCT
fueconorg-12932	333	13	&	&	CCONJ
fueconorg-12932	333	14	škerlavaj	škerlavaj	NOUN
fueconorg-12932	333	15	,	,	PUNCT
fueconorg-12932	333	16	m.	m.	NOUN
fueconorg-12932	333	17	(	(	PUNCT
fueconorg-12932	333	18	2017	2017	NUM
fueconorg-12932	333	19	)	)	PUNCT
fueconorg-12932	333	20	.	.	PUNCT
fueconorg-12932	334	1	the	the	DET
fueconorg-12932	334	2	role	role	NOUN
fueconorg-12932	334	3	of	of	ADP
fueconorg-12932	334	4	multilevel	multilevel	ADJ
fueconorg-12932	334	5	synergistic	synergistic	ADJ
fueconorg-12932	334	6	interplay	interplay	NOUN
fueconorg-12932	334	7	among	among	ADP
fueconorg-12932	334	8	team	team	NOUN
fueconorg-12932	334	9	mastery	mastery	PROPN
fueconorg-12932	334	10	climate	climate	NOUN
fueconorg-12932	334	11	,	,	PUNCT
fueconorg-12932	334	12	knowledge	knowledge	NOUN
fueconorg-12932	334	13	hiding	hiding	NOUN
fueconorg-12932	334	14	,	,	PUNCT
fueconorg-12932	334	15	and	and	CCONJ
fueconorg-12932	334	16	job	job	NOUN
fueconorg-12932	334	17	characteristics	characteristic	NOUN
fueconorg-12932	334	18	in	in	ADP
fueconorg-12932	334	19	stimulating	stimulate	VERB
fueconorg-12932	334	20	innovative	innovative	ADJ
fueconorg-12932	334	21	work	work	NOUN
fueconorg-12932	334	22	behavior	behavior	NOUN
fueconorg-12932	334	23	.	.	PUNCT
fueconorg-12932	335	1	human	human	ADJ
fueconorg-12932	335	2	resource	resource	NOUN
fueconorg-12932	335	3	management	management	NOUN
fueconorg-12932	335	4	journal	journal	NOUN
fueconorg-12932	335	5	,	,	PUNCT
fueconorg-12932	335	6	27(2	27(2	PRON
fueconorg-12932	335	7	)	)	PUNCT
fueconorg-12932	335	8	,	,	PUNCT
fueconorg-12932	335	9	281	281	NUM
fueconorg-12932	335	10	-	-	SYM
fueconorg-12932	335	11	299	299	NUM
fueconorg-12932	335	12	.	.	PUNCT
fueconorg-12932	336	1	https://doi.org/10.1111/1748-8583.12132	https://doi.org/10.1111/1748-8583.12132	PROPN
fueconorg-12932	336	2	chalmeta	chalmeta	PROPN
fueconorg-12932	336	3	,	,	PUNCT
fueconorg-12932	336	4	r.	r.	PROPN
fueconorg-12932	336	5	(	(	PUNCT
fueconorg-12932	336	6	2006	2006	NUM
fueconorg-12932	336	7	)	)	PUNCT
fueconorg-12932	336	8	.	.	PUNCT
fueconorg-12932	337	1	methodology	methodology	NOUN
fueconorg-12932	337	2	for	for	ADP
fueconorg-12932	337	3	customer	customer	NOUN
fueconorg-12932	337	4	relationship	relationship	NOUN
fueconorg-12932	337	5	management	management	NOUN
fueconorg-12932	337	6	.	.	PUNCT
fueconorg-12932	338	1	the	the	DET
fueconorg-12932	338	2	journal	journal	NOUN
fueconorg-12932	338	3	of	of	ADP
fueconorg-12932	338	4	systems	system	NOUN
fueconorg-12932	338	5	and	and	CCONJ
fueconorg-12932	338	6	software	software	NOUN
fueconorg-12932	338	7	,	,	PUNCT
fueconorg-12932	338	8	79(7	79(7	NOUN
fueconorg-12932	338	9	)	)	PUNCT
fueconorg-12932	338	10	,	,	PUNCT
fueconorg-12932	338	11	1015	1015	NUM
fueconorg-12932	338	12	-	-	SYM
fueconorg-12932	338	13	1024	1024	NUM
fueconorg-12932	338	14	.	.	PUNCT
fueconorg-12932	339	1	https://doi.org/10.1016/j.jss.2005.10.018	https://doi.org/10.1016/j.jss.2005.10.018	PROPN
fueconorg-12932	339	2	chu	chu	PROPN
fueconorg-12932	339	3	,	,	PUNCT
fueconorg-12932	339	4	r.	r.	PROPN
fueconorg-12932	339	5	k.	k.	PROPN
fueconorg-12932	339	6	s.	s.	PROPN
fueconorg-12932	339	7	,	,	PUNCT
fueconorg-12932	339	8	&	&	CCONJ
fueconorg-12932	339	9	choi	choi	NOUN
fueconorg-12932	339	10	,	,	PUNCT
fueconorg-12932	339	11	t.	t.	PROPN
fueconorg-12932	339	12	(	(	PUNCT
fueconorg-12932	339	13	2000	2000	NUM
fueconorg-12932	339	14	)	)	PUNCT
fueconorg-12932	339	15	.	.	PUNCT
fueconorg-12932	340	1	an	an	DET
fueconorg-12932	340	2	importance	importance	NOUN
fueconorg-12932	340	3	-	-	PUNCT
fueconorg-12932	340	4	performance	performance	NOUN
fueconorg-12932	340	5	analysis	analysis	NOUN
fueconorg-12932	340	6	of	of	ADP
fueconorg-12932	340	7	hotel	hotel	NOUN
fueconorg-12932	340	8	selection	selection	NOUN
fueconorg-12932	340	9	factors	factor	NOUN
fueconorg-12932	340	10	in	in	ADP
fueconorg-12932	340	11	the	the	DET
fueconorg-12932	340	12	hong	hong	PROPN
fueconorg-12932	340	13	kong	kong	PROPN
fueconorg-12932	340	14	hotel	hotel	PROPN
fueconorg-12932	340	15	industry	industry	NOUN
fueconorg-12932	340	16	:	:	PUNCT
fueconorg-12932	340	17	a	a	DET
fueconorg-12932	340	18	comparison	comparison	NOUN
fueconorg-12932	340	19	of	of	ADP
fueconorg-12932	340	20	business	business	NOUN
fueconorg-12932	340	21	and	and	CCONJ
fueconorg-12932	340	22	leisure	leisure	NOUN
fueconorg-12932	340	23	travelers	traveler	NOUN
fueconorg-12932	340	24	.	.	PUNCT
fueconorg-12932	341	1	tourism	tourism	NOUN
fueconorg-12932	341	2	management	management	NOUN
fueconorg-12932	341	3	,	,	PUNCT
fueconorg-12932	341	4	21(4	21(4	NUM
fueconorg-12932	341	5	)	)	PUNCT
fueconorg-12932	341	6	,	,	PUNCT
fueconorg-12932	341	7	363	363	NUM
fueconorg-12932	341	8	-	-	SYM
fueconorg-12932	341	9	377	377	NUM
fueconorg-12932	341	10	.	.	PUNCT
fueconorg-12932	342	1	https://doi.org/10.1016/s0261-5177(99)00070-9	https://doi.org/10.1016/s0261-5177(99)00070-9	PROPN
fueconorg-12932	342	2	dah	dah	PROPN
fueconorg-12932	342	3	,	,	PUNCT
fueconorg-12932	342	4	h.	h.	PROPN
fueconorg-12932	342	5	m.	m.	PROPN
fueconorg-12932	342	6	,	,	PUNCT
fueconorg-12932	342	7	blomme	blomme	PROPN
fueconorg-12932	342	8	,	,	PUNCT
fueconorg-12932	342	9	r.	r.	PROPN
fueconorg-12932	342	10	j.	j.	PROPN
fueconorg-12932	342	11	,	,	PUNCT
fueconorg-12932	342	12	kil	kil	PROPN
fueconorg-12932	342	13	,	,	PUNCT
fueconorg-12932	342	14	a.	a.	PROPN
fueconorg-12932	342	15	,	,	PUNCT
fueconorg-12932	342	16	&	&	CCONJ
fueconorg-12932	342	17	honyenuga	honyenuga	PROPN
fueconorg-12932	342	18	,	,	PUNCT
fueconorg-12932	342	19	b.	b.	PROPN
fueconorg-12932	342	20	q.	q.	PROPN
fueconorg-12932	342	21	(	(	PUNCT
fueconorg-12932	342	22	2023	2023	NUM
fueconorg-12932	342	23	)	)	PUNCT
fueconorg-12932	342	24	.	.	PUNCT
fueconorg-12932	343	1	customer	customer	NOUN
fueconorg-12932	343	2	orientation	orientation	PROPN
fueconorg-12932	343	3	,	,	PUNCT
fueconorg-12932	343	4	crm	crm	NOUN
fueconorg-12932	343	5	organization	organization	NOUN
fueconorg-12932	343	6	,	,	PUNCT
fueconorg-12932	343	7	and	and	CCONJ
fueconorg-12932	343	8	hotel	hotel	NOUN
fueconorg-12932	343	9	financial	financial	ADJ
fueconorg-12932	343	10	performance	performance	NOUN
fueconorg-12932	343	11	:	:	PUNCT
fueconorg-12932	343	12	the	the	DET
fueconorg-12932	343	13	mediating	mediate	VERB
fueconorg-12932	343	14	role	role	NOUN
fueconorg-12932	343	15	of	of	ADP
fueconorg-12932	343	16	customer	customer	NOUN
fueconorg-12932	343	17	satisfaction	satisfaction	NOUN
fueconorg-12932	343	18	.	.	PUNCT
fueconorg-12932	344	1	chen	chen	PROPN
fueconorg-12932	344	2	,	,	PUNCT
fueconorg-12932	344	3	j.s	j.s	PROPN
fueconorg-12932	344	4	.	.	PUNCT
fueconorg-12932	344	5	(	(	PUNCT
fueconorg-12932	344	6	ed	ed	NOUN
fueconorg-12932	344	7	.	.	PUNCT
fueconorg-12932	344	8	)	)	PUNCT
fueconorg-12932	345	1	advances	advance	NOUN
fueconorg-12932	345	2	in	in	ADP
fueconorg-12932	345	3	hospitality	hospitality	NOUN
fueconorg-12932	345	4	and	and	CCONJ
fueconorg-12932	345	5	leisure	leisure	NOUN
fueconorg-12932	345	6	(	(	PUNCT
fueconorg-12932	345	7	pp	pp	ADJ
fueconorg-12932	345	8	.	.	PUNCT
fueconorg-12932	346	1	113	113	NUM
fueconorg-12932	346	2	-	-	SYM
fueconorg-12932	346	3	135	135	NUM
fueconorg-12932	346	4	)	)	PUNCT
fueconorg-12932	346	5	,	,	PUNCT
fueconorg-12932	346	6	vol	vol	NOUN
fueconorg-12932	346	7	.	.	PROPN
fueconorg-12932	346	8	18	18	NUM
fueconorg-12932	346	9	,	,	PUNCT
fueconorg-12932	346	10	emerald	emerald	NOUN
fueconorg-12932	346	11	publishing	publishing	NOUN
fueconorg-12932	346	12	limited	limit	VERB
fueconorg-12932	346	13	,	,	PUNCT
fueconorg-12932	346	14	leeds	leed	NOUN
fueconorg-12932	346	15	.	.	PUNCT
fueconorg-12932	347	1	https://doi.org/10.1108/s1745354220220000018007	https://doi.org/10.1108/s1745354220220000018007	NUM
fueconorg-12932	347	2	davies	davy	NOUN
fueconorg-12932	347	3	,	,	PUNCT
fueconorg-12932	347	4	g.	g.	NOUN
fueconorg-12932	347	5	,	,	PUNCT
fueconorg-12932	347	6	&	&	CCONJ
fueconorg-12932	347	7	miles	mile	NOUN
fueconorg-12932	347	8	,	,	PUNCT
fueconorg-12932	347	9	l.	l.	PROPN
fueconorg-12932	347	10	(	(	PUNCT
fueconorg-12932	347	11	1998	1998	NUM
fueconorg-12932	347	12	)	)	PUNCT
fueconorg-12932	347	13	.	.	PUNCT
fueconorg-12932	348	1	reputation	reputation	NOUN
fueconorg-12932	348	2	management	management	NOUN
fueconorg-12932	348	3	:	:	PUNCT
fueconorg-12932	348	4	theory	theory	NOUN
fueconorg-12932	348	5	versus	versus	ADP
fueconorg-12932	348	6	practice	practice	NOUN
fueconorg-12932	348	7	.	.	PUNCT
fueconorg-12932	349	1	corporate	corporate	ADJ
fueconorg-12932	349	2	reputation	reputation	NOUN
fueconorg-12932	349	3	review	review	NOUN
fueconorg-12932	349	4	,	,	PUNCT
fueconorg-12932	349	5	2(1	2(1	NUM
fueconorg-12932	349	6	)	)	PUNCT
fueconorg-12932	349	7	,	,	PUNCT
fueconorg-12932	349	8	16	16	NUM
fueconorg-12932	349	9	-	-	SYM
fueconorg-12932	349	10	27	27	NUM
fueconorg-12932	349	11	.	.	PUNCT
fueconorg-12932	350	1	https://doi.org/10.1057/palgrave.crr.1540064	https://doi.org/10.1057/palgrave.crr.1540064	PROPN
fueconorg-12932	350	2	dorgan	dorgan	PROPN
fueconorg-12932	350	3	,	,	PUNCT
fueconorg-12932	350	4	m.	m.	NOUN
fueconorg-12932	350	5	(	(	PUNCT
fueconorg-12932	350	6	2003	2003	NUM
fueconorg-12932	350	7	)	)	PUNCT
fueconorg-12932	350	8	.	.	PUNCT
fueconorg-12932	351	1	employee	employee	NOUN
fueconorg-12932	351	2	as	as	ADP
fueconorg-12932	351	3	customer	customer	NOUN
fueconorg-12932	351	4	:	:	PUNCT
fueconorg-12932	351	5	lessons	lesson	NOUN
fueconorg-12932	351	6	from	from	ADP
fueconorg-12932	351	7	marketing	marketing	NOUN
fueconorg-12932	351	8	and	and	CCONJ
fueconorg-12932	351	9	it	it	PRON
fueconorg-12932	351	10	.	.	PUNCT
fueconorg-12932	352	1	strategic	strategic	ADJ
fueconorg-12932	352	2	hr	hr	PROPN
fueconorg-12932	352	3	review	review	NOUN
fueconorg-12932	352	4	,	,	PUNCT
fueconorg-12932	352	5	2(2	2(2	NUM
fueconorg-12932	352	6	)	)	PUNCT
fueconorg-12932	352	7	,	,	PUNCT
fueconorg-12932	352	8	10	10	NUM
fueconorg-12932	352	9	-	-	SYM
fueconorg-12932	352	10	12	12	NUM
fueconorg-12932	352	11	.	.	PUNCT
fueconorg-12932	353	1	eldesouki	eldesouki	PROPN
fueconorg-12932	353	2	,	,	PUNCT
fueconorg-12932	353	3	b.	b.	PROPN
fueconorg-12932	353	4	e.	e.	PROPN
fueconorg-12932	353	5	,	,	PUNCT
fueconorg-12932	353	6	&	&	CCONJ
fueconorg-12932	353	7	wen	wen	PROPN
fueconorg-12932	353	8	,	,	PUNCT
fueconorg-12932	353	9	y.	y.	PROPN
fueconorg-12932	353	10	(	(	PUNCT
fueconorg-12932	353	11	2018	2018	NUM
fueconorg-12932	353	12	)	)	PUNCT
fueconorg-12932	353	13	.	.	PUNCT
fueconorg-12932	354	1	the	the	DET
fueconorg-12932	354	2	impact	impact	NOUN
fueconorg-12932	354	3	of	of	ADP
fueconorg-12932	354	4	crm	crm	NOUN
fueconorg-12932	354	5	dimensions	dimension	NOUN
fueconorg-12932	354	6	on	on	ADP
fueconorg-12932	354	7	the	the	DET
fueconorg-12932	354	8	performance	performance	NOUN
fueconorg-12932	354	9	of	of	ADP
fueconorg-12932	354	10	hotel	hotel	NOUN
fueconorg-12932	354	11	industry	industry	NOUN
fueconorg-12932	354	12	in	in	ADP
fueconorg-12932	354	13	egypt	egypt	PROPN
fueconorg-12932	354	14	:	:	PUNCT
fueconorg-12932	354	15	a	a	DET
fueconorg-12932	354	16	case	case	NOUN
fueconorg-12932	354	17	of	of	ADP
fueconorg-12932	354	18	cairo	cairo	PROPN
fueconorg-12932	354	19	hotels	hotel	NOUN
fueconorg-12932	354	20	.	.	PUNCT
fueconorg-12932	355	1	international	international	ADJ
fueconorg-12932	355	2	journal	journal	PROPN
fueconorg-12932	355	3	of	of	ADP
fueconorg-12932	355	4	business	business	NOUN
fueconorg-12932	355	5	and	and	CCONJ
fueconorg-12932	355	6	management	management	NOUN
fueconorg-12932	355	7	review	review	NOUN
fueconorg-12932	355	8	,	,	PUNCT
fueconorg-12932	355	9	6(3	6(3	NUM
fueconorg-12932	355	10	)	)	PUNCT
fueconorg-12932	355	11	,	,	PUNCT
fueconorg-12932	355	12	17	17	NUM
fueconorg-12932	355	13	-	-	SYM
fueconorg-12932	355	14	44	44	NUM
fueconorg-12932	355	15	.	.	PUNCT
fueconorg-12932	356	1	erokhin	erokhin	PROPN
fueconorg-12932	356	2	,	,	PUNCT
fueconorg-12932	356	3	v.	v.	PROPN
fueconorg-12932	356	4	,	,	PUNCT
fueconorg-12932	356	5	mouloudj	mouloudj	PROPN
fueconorg-12932	356	6	,	,	PUNCT
fueconorg-12932	356	7	k.	k.	PROPN
fueconorg-12932	356	8	,	,	PUNCT
fueconorg-12932	356	9	bouarar	bouarar	PROPN
fueconorg-12932	356	10	,	,	PUNCT
fueconorg-12932	356	11	a.	a.	PROPN
fueconorg-12932	356	12	c.	c.	PROPN
fueconorg-12932	356	13	,	,	PUNCT
fueconorg-12932	356	14	mouloudj	mouloudj	PROPN
fueconorg-12932	356	15	,	,	PUNCT
fueconorg-12932	356	16	s.	s.	PROPN
fueconorg-12932	356	17	,	,	PUNCT
fueconorg-12932	356	18	&	&	CCONJ
fueconorg-12932	356	19	gao	gao	PROPN
fueconorg-12932	356	20	,	,	PUNCT
fueconorg-12932	356	21	t.	t.	PROPN
fueconorg-12932	356	22	(	(	PUNCT
fueconorg-12932	356	23	2024	2024	NUM
fueconorg-12932	356	24	)	)	PUNCT
fueconorg-12932	356	25	.	.	PUNCT
fueconorg-12932	357	1	investigating	investigate	VERB
fueconorg-12932	357	2	farmers	farmer	NOUN
fueconorg-12932	357	3	’	'	PUNCT
fueconorg-12932	357	4	intentions	intention	NOUN
fueconorg-12932	357	5	to	to	PART
fueconorg-12932	357	6	reduce	reduce	VERB
fueconorg-12932	357	7	water	water	NOUN
fueconorg-12932	357	8	waste	waste	NOUN
fueconorg-12932	357	9	through	through	ADP
fueconorg-12932	357	10	water	water	NOUN
fueconorg-12932	357	11	-	-	PUNCT
fueconorg-12932	357	12	smart	smart	ADJ
fueconorg-12932	357	13	farming	farming	NOUN
fueconorg-12932	357	14	technologies	technology	NOUN
fueconorg-12932	357	15	.	.	PUNCT
fueconorg-12932	358	1	sustainability	sustainability	NOUN
fueconorg-12932	358	2	,	,	PUNCT
fueconorg-12932	358	3	16(11	16(11	NUM
fueconorg-12932	358	4	)	)	PUNCT
fueconorg-12932	358	5	,	,	PUNCT
fueconorg-12932	358	6	4638	4638	NUM
fueconorg-12932	358	7	.	.	PUNCT
fueconorg-12932	358	8	https://doi.org/10.3390/su16114638	https://doi.org/10.3390/su16114638	PROPN
fueconorg-12932	358	9	feldman	feldman	PROPN
fueconorg-12932	358	10	,	,	PUNCT
fueconorg-12932	358	11	p.	p.	NOUN
fueconorg-12932	358	12	m.	m.	NOUN
fueconorg-12932	358	13	,	,	PUNCT
fueconorg-12932	358	14	bahamonde	bahamonde	PROPN
fueconorg-12932	358	15	,	,	PUNCT
fueconorg-12932	358	16	r.	r.	PROPN
fueconorg-12932	358	17	a.	a.	PROPN
fueconorg-12932	358	18	,	,	PUNCT
fueconorg-12932	358	19	&	&	CCONJ
fueconorg-12932	358	20	bellido	bellido	PROPN
fueconorg-12932	358	21	i.	i.	PROPN
fueconorg-12932	358	22	v.	v.	PROPN
fueconorg-12932	358	23	(	(	PUNCT
fueconorg-12932	358	24	2014	2014	NUM
fueconorg-12932	358	25	)	)	PUNCT
fueconorg-12932	358	26	.	.	PUNCT
fueconorg-12932	359	1	a	a	DET
fueconorg-12932	359	2	new	new	ADJ
fueconorg-12932	359	3	approach	approach	NOUN
fueconorg-12932	359	4	for	for	ADP
fueconorg-12932	359	5	measuring	measure	VERB
fueconorg-12932	359	6	corporate	corporate	ADJ
fueconorg-12932	359	7	reputation	reputation	NOUN
fueconorg-12932	359	8	.	.	PUNCT
fueconorg-12932	360	1	revista	revista	PROPN
fueconorg-12932	360	2	de	de	PROPN
fueconorg-12932	360	3	administração	administração	PROPN
fueconorg-12932	360	4	de	de	PROPN
fueconorg-12932	360	5	empresas	empresas	PROPN
fueconorg-12932	360	6	,	,	PUNCT
fueconorg-12932	360	7	54(1	54(1	NUM
fueconorg-12932	360	8	)	)	PUNCT
fueconorg-12932	360	9	,	,	PUNCT
fueconorg-12932	360	10	53	53	NUM
fueconorg-12932	360	11	-	-	SYM
fueconorg-12932	360	12	66	66	NUM
fueconorg-12932	360	13	.	.	PUNCT
fueconorg-12932	361	1	http://dx.doi.org/10.1590/s0034-759020140102	http://dx.doi.org/10.1590/s0034-759020140102	PROPN
fueconorg-12932	361	2	fombrun	fombrun	ADJ
fueconorg-12932	361	3	,	,	PUNCT
fueconorg-12932	361	4	c.j	c.j	PROPN
fueconorg-12932	361	5	.	.	PROPN
fueconorg-12932	361	6	(	(	PUNCT
fueconorg-12932	361	7	1996	1996	NUM
fueconorg-12932	361	8	)	)	PUNCT
fueconorg-12932	361	9	.	.	PUNCT
fueconorg-12932	362	1	reputation	reputation	NOUN
fueconorg-12932	362	2	:	:	PUNCT
fueconorg-12932	362	3	realizing	realize	VERB
fueconorg-12932	362	4	value	value	NOUN
fueconorg-12932	362	5	from	from	ADP
fueconorg-12932	362	6	the	the	DET
fueconorg-12932	362	7	corporate	corporate	ADJ
fueconorg-12932	362	8	image	image	NOUN
fueconorg-12932	362	9	.	.	PUNCT
fueconorg-12932	363	1	boston	boston	PROPN
fueconorg-12932	363	2	:	:	PUNCT
fueconorg-12932	363	3	harvard	harvard	PROPN
fueconorg-12932	363	4	business	business	PROPN
fueconorg-12932	363	5	school	school	PROPN
fueconorg-12932	363	6	press	press	NOUN
fueconorg-12932	363	7	.	.	PUNCT
fueconorg-12932	364	1	gotsi	gotsi	PROPN
fueconorg-12932	364	2	,	,	PUNCT
fueconorg-12932	364	3	m.	m.	NOUN
fueconorg-12932	364	4	,	,	PUNCT
fueconorg-12932	364	5	wilson	wilson	PROPN
fueconorg-12932	364	6	,	,	PUNCT
fueconorg-12932	364	7	a.	a.	PROPN
fueconorg-12932	364	8	(	(	PUNCT
fueconorg-12932	364	9	2001	2001	NUM
fueconorg-12932	364	10	)	)	PUNCT
fueconorg-12932	364	11	.	.	PUNCT
fueconorg-12932	365	1	corporate	corporate	ADJ
fueconorg-12932	365	2	reputation	reputation	NOUN
fueconorg-12932	365	3	:	:	PUNCT
fueconorg-12932	365	4	seeking	seek	VERB
fueconorg-12932	365	5	a	a	DET
fueconorg-12932	365	6	definition	definition	NOUN
fueconorg-12932	365	7	.	.	PUNCT
fueconorg-12932	366	1	corporate	corporate	ADJ
fueconorg-12932	366	2	communications	communication	NOUN
fueconorg-12932	366	3	:	:	PUNCT
fueconorg-12932	366	4	an	an	DET
fueconorg-12932	366	5	international	international	ADJ
fueconorg-12932	366	6	journal	journal	NOUN
fueconorg-12932	366	7	,	,	PUNCT
fueconorg-12932	366	8	6(1	6(1	NUM
fueconorg-12932	366	9	)	)	PUNCT
fueconorg-12932	366	10	,	,	PUNCT
fueconorg-12932	366	11	24	24	NUM
fueconorg-12932	366	12	-	-	SYM
fueconorg-12932	366	13	30	30	NUM
fueconorg-12932	366	14	.	.	PUNCT
fueconorg-12932	367	1	https://doi.org/10.1108/13563280110381189	https://doi.org/10.1108/13563280110381189	NOUN
fueconorg-12932	367	2	grand	grand	ADJ
fueconorg-12932	367	3	view	view	NOUN
fueconorg-12932	367	4	research	research	NOUN
fueconorg-12932	367	5	(	(	PUNCT
fueconorg-12932	367	6	gvr	gvr	ADJ
fueconorg-12932	367	7	)	)	PUNCT
fueconorg-12932	367	8	,	,	PUNCT
fueconorg-12932	367	9	(	(	PUNCT
fueconorg-12932	367	10	2024	2024	NUM
fueconorg-12932	367	11	)	)	PUNCT
fueconorg-12932	367	12	.	.	PUNCT
fueconorg-12932	368	1	customer	customer	NOUN
fueconorg-12932	368	2	relationship	relationship	NOUN
fueconorg-12932	368	3	management	management	NOUN
fueconorg-12932	368	4	market	market	NOUN
fueconorg-12932	368	5	report	report	NOUN
fueconorg-12932	368	6	,	,	PUNCT
fueconorg-12932	368	7	2030	2030	NUM
fueconorg-12932	368	8	.	.	PUNCT
fueconorg-12932	369	1	retrieved	retrieve	VERB
fueconorg-12932	369	2	from	from	ADP
fueconorg-12932	369	3	:	:	PUNCT
fueconorg-12932	369	4	https://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market	https://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market	PROPN
fueconorg-12932	369	5	accessed	access	VERB
fueconorg-12932	369	6	on	on	ADP
fueconorg-12932	369	7	:	:	PUNCT
fueconorg-12932	369	8	05/04/2024	05/04/2024	NUM
fueconorg-12932	369	9	.	.	PUNCT
fueconorg-12932	370	1	grunig	grunig	PROPN
fueconorg-12932	370	2	,	,	PUNCT
fueconorg-12932	370	3	j.	j.	PROPN
fueconorg-12932	370	4	e.	e.	PROPN
fueconorg-12932	370	5	,	,	PUNCT
fueconorg-12932	370	6	&	&	CCONJ
fueconorg-12932	370	7	hung	hung	PROPN
fueconorg-12932	370	8	,	,	PUNCT
fueconorg-12932	370	9	c	c	PROPN
fueconorg-12932	370	10	-	-	PUNCT
fueconorg-12932	370	11	j.	j.	PROPN
fueconorg-12932	370	12	f.	f.	PROPN
fueconorg-12932	370	13	(	(	PUNCT
fueconorg-12932	370	14	2002	2002	NUM
fueconorg-12932	370	15	)	)	PUNCT
fueconorg-12932	370	16	.	.	PUNCT
fueconorg-12932	371	1	the	the	DET
fueconorg-12932	371	2	effect	effect	NOUN
fueconorg-12932	371	3	of	of	ADP
fueconorg-12932	371	4	relationships	relationship	NOUN
fueconorg-12932	371	5	on	on	ADP
fueconorg-12932	371	6	reputation	reputation	NOUN
fueconorg-12932	371	7	and	and	CCONJ
fueconorg-12932	371	8	reputation	reputation	NOUN
fueconorg-12932	371	9	on	on	ADP
fueconorg-12932	371	10	relationships	relationship	NOUN
fueconorg-12932	371	11	:	:	PUNCT
fueconorg-12932	371	12	a	a	DET
fueconorg-12932	371	13	cognitive	cognitive	ADJ
fueconorg-12932	371	14	,	,	PUNCT
fueconorg-12932	371	15	behavioral	behavioral	ADJ
fueconorg-12932	371	16	study	study	NOUN
fueconorg-12932	371	17	.	.	PUNCT
fueconorg-12932	372	1	paper	paper	NOUN
fueconorg-12932	372	2	presented	present	VERB
fueconorg-12932	372	3	at	at	ADP
fueconorg-12932	372	4	the	the	DET
fueconorg-12932	372	5	prsa	prsa	PROPN
fueconorg-12932	372	6	educator	educator	NOUN
fueconorg-12932	372	7	's	's	PART
fueconorg-12932	372	8	academy	academy	NOUN
fueconorg-12932	372	9	5th	5th	ADJ
fueconorg-12932	372	10	annual	annual	ADJ
fueconorg-12932	372	11	international	international	ADJ
fueconorg-12932	372	12	,	,	PUNCT
fueconorg-12932	372	13	interdisciplinary	interdisciplinary	ADJ
fueconorg-12932	372	14	public	public	ADJ
fueconorg-12932	372	15	relations	relation	NOUN
fueconorg-12932	372	16	research	research	NOUN
fueconorg-12932	372	17	conference	conference	NOUN
fueconorg-12932	372	18	.	.	PUNCT
fueconorg-12932	373	1	miami	miami	PROPN
fueconorg-12932	373	2	,	,	PUNCT
fueconorg-12932	373	3	florida	florida	PROPN
fueconorg-12932	373	4	,	,	PUNCT
fueconorg-12932	373	5	march	march	PROPN
fueconorg-12932	373	6	8	8	NUM
fueconorg-12932	373	7	-	-	SYM
fueconorg-12932	373	8	10	10	NUM
fueconorg-12932	373	9	,	,	PUNCT
fueconorg-12932	373	10	2002	2002	NUM
fueconorg-12932	373	11	.	.	PUNCT
fueconorg-12932	374	1	gul	gul	PROPN
fueconorg-12932	374	2	,	,	PUNCT
fueconorg-12932	374	3	r.	r.	PROPN
fueconorg-12932	374	4	(	(	PUNCT
fueconorg-12932	374	5	2014	2014	NUM
fueconorg-12932	374	6	)	)	PUNCT
fueconorg-12932	374	7	.	.	PUNCT
fueconorg-12932	375	1	the	the	DET
fueconorg-12932	375	2	relationship	relationship	NOUN
fueconorg-12932	375	3	between	between	ADP
fueconorg-12932	375	4	reputation	reputation	NOUN
fueconorg-12932	375	5	,	,	PUNCT
fueconorg-12932	375	6	customer	customer	NOUN
fueconorg-12932	375	7	satisfaction	satisfaction	NOUN
fueconorg-12932	375	8	,	,	PUNCT
fueconorg-12932	375	9	trust	trust	NOUN
fueconorg-12932	375	10	,	,	PUNCT
fueconorg-12932	375	11	and	and	CCONJ
fueconorg-12932	375	12	loyalty	loyalty	NOUN
fueconorg-12932	375	13	.	.	PUNCT
fueconorg-12932	376	1	journal	journal	NOUN
fueconorg-12932	376	2	of	of	ADP
fueconorg-12932	376	3	public	public	ADJ
fueconorg-12932	376	4	administration	administration	NOUN
fueconorg-12932	376	5	and	and	CCONJ
fueconorg-12932	376	6	governance	governance	NOUN
fueconorg-12932	376	7	,	,	PUNCT
fueconorg-12932	376	8	4(3	4(3	NUM
fueconorg-12932	376	9	)	)	PUNCT
fueconorg-12932	376	10	,	,	PUNCT
fueconorg-12932	376	11	368	368	NUM
fueconorg-12932	376	12	-	-	SYM
fueconorg-12932	376	13	387	387	NUM
fueconorg-12932	376	14	.	.	PUNCT
fueconorg-12932	376	15	http://dx.doi.org/10.5296/jpag.v4i3.6678	http://dx.doi.org/10.5296/jpag.v4i3.6678	X
fueconorg-12932	376	16	gunawan	gunawan	PROPN
fueconorg-12932	376	17	,	,	PUNCT
fueconorg-12932	376	18	v.	v.	ADV
fueconorg-12932	376	19	,	,	PUNCT
fueconorg-12932	376	20	astuti	astuti	PROPN
fueconorg-12932	376	21	,	,	PUNCT
fueconorg-12932	376	22	r.	r.	PROPN
fueconorg-12932	376	23	d.	d.	PROPN
fueconorg-12932	376	24	,	,	PUNCT
fueconorg-12932	376	25	&	&	CCONJ
fueconorg-12932	376	26	bustaman	bustaman	PROPN
fueconorg-12932	376	27	,	,	PUNCT
fueconorg-12932	376	28	y.	y.	PROPN
fueconorg-12932	376	29	(	(	PUNCT
fueconorg-12932	376	30	2021	2021	NUM
fueconorg-12932	376	31	)	)	PUNCT
fueconorg-12932	376	32	.	.	PUNCT
fueconorg-12932	377	1	the	the	DET
fueconorg-12932	377	2	impact	impact	NOUN
fueconorg-12932	377	3	of	of	ADP
fueconorg-12932	377	4	customer	customer	NOUN
fueconorg-12932	377	5	relationship	relationship	NOUN
fueconorg-12932	377	6	management	management	NOUN
fueconorg-12932	377	7	quality	quality	NOUN
fueconorg-12932	377	8	and	and	CCONJ
fueconorg-12932	377	9	company	company	NOUN
fueconorg-12932	377	10	reputation	reputation	NOUN
fueconorg-12932	377	11	toward	toward	ADP
fueconorg-12932	377	12	the	the	DET
fueconorg-12932	377	13	antecedent	antecedent	NOUN
fueconorg-12932	377	14	of	of	ADP
fueconorg-12932	377	15	customer	customer	NOUN
fueconorg-12932	377	16	loyalty	loyalty	NOUN
fueconorg-12932	377	17	during	during	ADP
fueconorg-12932	377	18	covid-19	covid-19	PROPN
fueconorg-12932	377	19	pandemic	pandemic	ADJ
fueconorg-12932	377	20	.	.	PUNCT
fueconorg-12932	378	1	conference	conference	NOUN
fueconorg-12932	378	2	series	series	NOUN
fueconorg-12932	378	3	,	,	PUNCT
fueconorg-12932	378	4	3(2	3(2	NUM
fueconorg-12932	378	5	)	)	PUNCT
fueconorg-12932	378	6	,	,	PUNCT
fueconorg-12932	378	7	236	236	NUM
fueconorg-12932	378	8	-	-	SYM
fueconorg-12932	378	9	259	259	NUM
fueconorg-12932	378	10	.	.	PUNCT
fueconorg-12932	379	1	https://doi.org/10.34306/conferenceseries.v3i2.593	https://doi.org/10.34306/conferenceseries.v3i2.593	PROPN
fueconorg-12932	379	2	haislip	haislip	PROPN
fueconorg-12932	379	3	,	,	PUNCT
fueconorg-12932	379	4	j.	j.	PROPN
fueconorg-12932	379	5	z.	z.	PROPN
fueconorg-12932	379	6	,	,	PUNCT
fueconorg-12932	379	7	&	&	CCONJ
fueconorg-12932	379	8	richardson	richardson	PROPN
fueconorg-12932	379	9	,	,	PUNCT
fueconorg-12932	379	10	v.	v.	PROPN
fueconorg-12932	379	11	j.	j.	PROPN
fueconorg-12932	379	12	(	(	PUNCT
fueconorg-12932	379	13	2017	2017	NUM
fueconorg-12932	379	14	)	)	PUNCT
fueconorg-12932	379	15	.	.	PUNCT
fueconorg-12932	380	1	the	the	DET
fueconorg-12932	380	2	effect	effect	NOUN
fueconorg-12932	380	3	of	of	ADP
fueconorg-12932	380	4	customer	customer	NOUN
fueconorg-12932	380	5	relationship	relationship	NOUN
fueconorg-12932	380	6	management	management	NOUN
fueconorg-12932	380	7	systems	system	NOUN
fueconorg-12932	380	8	on	on	ADP
fueconorg-12932	380	9	firm	firm	ADJ
fueconorg-12932	380	10	performance	performance	NOUN
fueconorg-12932	380	11	.	.	PUNCT
fueconorg-12932	381	1	international	international	ADJ
fueconorg-12932	381	2	journal	journal	NOUN
fueconorg-12932	381	3	of	of	ADP
fueconorg-12932	381	4	accounting	accounting	NOUN
fueconorg-12932	381	5	information	information	NOUN
fueconorg-12932	381	6	systems	system	NOUN
fueconorg-12932	381	7	,	,	PUNCT
fueconorg-12932	381	8	27	27	NUM
fueconorg-12932	381	9	,	,	PUNCT
fueconorg-12932	381	10	16	16	NUM
fueconorg-12932	381	11	-	-	SYM
fueconorg-12932	381	12	29	29	NUM
fueconorg-12932	381	13	.	.	PUNCT
fueconorg-12932	382	1	https://doi.org/10.1016/	https://doi.org/10.1016/	PROPN
fueconorg-12932	382	2	j.accinf.2017.09.003	j.accinf.2017.09.003	PROPN
fueconorg-12932	382	3	heller	heller	NOUN
fueconorg-12932	382	4	,	,	PUNCT
fueconorg-12932	382	5	n.	n.	PROPN
fueconorg-12932	382	6	a.	a.	PROPN
fueconorg-12932	382	7	(	(	PUNCT
fueconorg-12932	382	8	2005	2005	NUM
fueconorg-12932	382	9	)	)	PUNCT
fueconorg-12932	382	10	.	.	PUNCT
fueconorg-12932	383	1	the	the	DET
fueconorg-12932	383	2	impact	impact	NOUN
fueconorg-12932	383	3	of	of	ADP
fueconorg-12932	383	4	a	a	DET
fueconorg-12932	383	5	partner	partner	NOUN
fueconorg-12932	383	6	's	's	PART
fueconorg-12932	383	7	sector	sector	NOUN
fueconorg-12932	383	8	and	and	CCONJ
fueconorg-12932	383	9	reputation	reputation	NOUN
fueconorg-12932	383	10	on	on	ADP
fueconorg-12932	383	11	brand	brand	NOUN
fueconorg-12932	383	12	alliances	alliance	NOUN
fueconorg-12932	383	13	.	.	PUNCT
fueconorg-12932	384	1	ph.d	ph.d	PROPN
fueconorg-12932	384	2	.	.	PUNCT
fueconorg-12932	385	1	thesis	thesis	PROPN
fueconorg-12932	385	2	.	.	PUNCT
fueconorg-12932	386	1	arizona	arizona	PROPN
fueconorg-12932	386	2	state	state	PROPN
fueconorg-12932	386	3	university	university	PROPN
fueconorg-12932	386	4	.	.	PUNCT
fueconorg-12932	387	1	kaur	kaur	PROPN
fueconorg-12932	387	2	,	,	PUNCT
fueconorg-12932	387	3	a.	a.	PROPN
fueconorg-12932	387	4	,	,	PUNCT
fueconorg-12932	387	5	&	&	CCONJ
fueconorg-12932	387	6	singh	singh	PROPN
fueconorg-12932	387	7	,	,	PUNCT
fueconorg-12932	387	8	b.	b.	PROPN
fueconorg-12932	387	9	(	(	PUNCT
fueconorg-12932	387	10	2018	2018	NUM
fueconorg-12932	387	11	)	)	PUNCT
fueconorg-12932	387	12	.	.	PUNCT
fueconorg-12932	388	1	corporate	corporate	ADJ
fueconorg-12932	388	2	reputation	reputation	NOUN
fueconorg-12932	388	3	:	:	PUNCT
fueconorg-12932	388	4	do	do	AUX
fueconorg-12932	388	5	board	board	NOUN
fueconorg-12932	388	6	characteristics	characteristic	NOUN
fueconorg-12932	388	7	matter	matter	NOUN
fueconorg-12932	388	8	?	?	PUNCT
fueconorg-12932	389	1	indian	indian	ADJ
fueconorg-12932	389	2	evidence	evidence	NOUN
fueconorg-12932	389	3	.	.	PUNCT
fueconorg-12932	390	1	indian	indian	ADJ
fueconorg-12932	390	2	journal	journal	PROPN
fueconorg-12932	390	3	of	of	ADP
fueconorg-12932	390	4	corporate	corporate	ADJ
fueconorg-12932	390	5	governance	governance	NOUN
fueconorg-12932	390	6	,	,	PUNCT
fueconorg-12932	390	7	11(2	11(2	NUM
fueconorg-12932	390	8	)	)	PUNCT
fueconorg-12932	390	9	,	,	PUNCT
fueconorg-12932	390	10	122	122	NUM
fueconorg-12932	390	11	-	-	SYM
fueconorg-12932	390	12	134	134	NUM
fueconorg-12932	390	13	.	.	PUNCT
fueconorg-12932	391	1	https://doi.org/10.1177/0974686218797758	https://doi.org/10.1177/0974686218797758	PROPN
fueconorg-12932	391	2	kaur	kaur	PROPN
fueconorg-12932	391	3	,	,	PUNCT
fueconorg-12932	391	4	a.	a.	PROPN
fueconorg-12932	391	5	,	,	PUNCT
fueconorg-12932	391	6	&	&	CCONJ
fueconorg-12932	391	7	singh	singh	PROPN
fueconorg-12932	391	8	,	,	PUNCT
fueconorg-12932	391	9	b.	b.	PROPN
fueconorg-12932	391	10	(	(	PUNCT
fueconorg-12932	391	11	2019	2019	NUM
fueconorg-12932	391	12	)	)	PUNCT
fueconorg-12932	391	13	.	.	PUNCT
fueconorg-12932	392	1	does	do	AUX
fueconorg-12932	392	2	investment	investment	NOUN
fueconorg-12932	392	3	in	in	ADP
fueconorg-12932	392	4	r&d	r&d	NOUN
fueconorg-12932	392	5	affect	affect	VERB
fueconorg-12932	392	6	firm	firm	ADJ
fueconorg-12932	392	7	reputation	reputation	NOUN
fueconorg-12932	392	8	:	:	PUNCT
fueconorg-12932	392	9	indian	indian	ADJ
fueconorg-12932	392	10	experience	experience	NOUN
fueconorg-12932	392	11	.	.	PUNCT
fueconorg-12932	393	1	journal	journal	NOUN
fueconorg-12932	393	2	of	of	ADP
fueconorg-12932	393	3	entrepreneurship	entrepreneurship	NOUN
fueconorg-12932	393	4	and	and	CCONJ
fueconorg-12932	393	5	innovation	innovation	NOUN
fueconorg-12932	393	6	in	in	ADP
fueconorg-12932	393	7	emerging	emerge	VERB
fueconorg-12932	393	8	economies	economy	NOUN
fueconorg-12932	393	9	,	,	PUNCT
fueconorg-12932	393	10	5(2	5(2	NUM
fueconorg-12932	393	11	)	)	PUNCT
fueconorg-12932	393	12	,	,	PUNCT
fueconorg-12932	393	13	98	98	NUM
fueconorg-12932	393	14	-	-	SYM
fueconorg-12932	393	15	109	109	NUM
fueconorg-12932	393	16	.	.	PUNCT
fueconorg-12932	394	1	https://doi.org/10.1177/2393957519841513	https://doi.org/10.1177/2393957519841513	PROPN
fueconorg-12932	394	2	khan	khan	PROPN
fueconorg-12932	394	3	,	,	PUNCT
fueconorg-12932	394	4	r.	r.	PROPN
fueconorg-12932	394	5	u.	u.	PROPN
fueconorg-12932	394	6	,	,	PUNCT
fueconorg-12932	394	7	salamzadeh	salamzadeh	NOUN
fueconorg-12932	394	8	,	,	PUNCT
fueconorg-12932	394	9	y.	y.	PROPN
fueconorg-12932	394	10	,	,	PUNCT
fueconorg-12932	394	11	iqbal	iqbal	PROPN
fueconorg-12932	394	12	,	,	PUNCT
fueconorg-12932	394	13	q.	q.	PROPN
fueconorg-12932	394	14	,	,	PUNCT
fueconorg-12932	394	15	&	&	CCONJ
fueconorg-12932	394	16	yang	yang	PROPN
fueconorg-12932	394	17	,	,	PUNCT
fueconorg-12932	394	18	s.	s.	PROPN
fueconorg-12932	394	19	(	(	PUNCT
fueconorg-12932	394	20	2022	2022	NUM
fueconorg-12932	394	21	)	)	PUNCT
fueconorg-12932	394	22	.	.	PUNCT
fueconorg-12932	395	1	the	the	DET
fueconorg-12932	395	2	impact	impact	NOUN
fueconorg-12932	395	3	of	of	ADP
fueconorg-12932	395	4	customer	customer	NOUN
fueconorg-12932	395	5	relationship	relationship	NOUN
fueconorg-12932	395	6	management	management	NOUN
fueconorg-12932	395	7	and	and	CCONJ
fueconorg-12932	395	8	company	company	NOUN
fueconorg-12932	395	9	reputation	reputation	NOUN
fueconorg-12932	395	10	on	on	ADP
fueconorg-12932	395	11	customer	customer	NOUN
fueconorg-12932	395	12	loyalty	loyalty	NOUN
fueconorg-12932	395	13	:	:	PUNCT
fueconorg-12932	395	14	the	the	DET
fueconorg-12932	395	15	mediating	mediate	VERB
fueconorg-12932	395	16	role	role	NOUN
fueconorg-12932	395	17	of	of	ADP
fueconorg-12932	395	18	customer	customer	NOUN
fueconorg-12932	395	19	satisfaction	satisfaction	NOUN
fueconorg-12932	395	20	.	.	PUNCT
fueconorg-12932	396	1	journal	journal	NOUN
fueconorg-12932	396	2	of	of	ADP
fueconorg-12932	396	3	relationship	relationship	NOUN
fueconorg-12932	396	4	marketing	marketing	NOUN
fueconorg-12932	396	5	,	,	PUNCT
fueconorg-12932	396	6	21(1	21(1	NUM
fueconorg-12932	396	7	)	)	PUNCT
fueconorg-12932	396	8	,	,	PUNCT
fueconorg-12932	396	9	1	1	NUM
fueconorg-12932	396	10	-	-	SYM
fueconorg-12932	396	11	26	26	NUM
fueconorg-12932	396	12	.	.	PUNCT
fueconorg-12932	397	1	https://doi.org/10.1080/15332667.2020.1840904	https://doi.org/10.1080/15332667.2020.1840904	NOUN
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fueconorg-12932	397	3	https://doi.org/10.1080/23311975.%0b2015.1127744	https://doi.org/10.1080/23311975.%0b2015.1127744	NOUN
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fueconorg-12932	397	5	https://doi.org/10.1080/00208825.2017.1318024	https://doi.org/10.1080/00208825.2017.1318024	NUM
fueconorg-12932	397	6	https://doi.org/10.1111/1748-8583.12132	https://doi.org/10.1111/1748-8583.12132	NOUN
fueconorg-12932	397	7	https://doi.org/10.1016/j.jss.2005.10.018	https://doi.org/10.1016/j.jss.2005.10.018	NOUN
fueconorg-12932	397	8	https://doi.org/10.1016/s0261-5177(99)00070-9	https://doi.org/10.1016/s0261-5177(99)00070-9	VERB
fueconorg-12932	397	9	https://doi.org/10.1108/s1745-354220220000018007	https://doi.org/10.1108/s1745-354220220000018007	PROPN
fueconorg-12932	397	10	https://doi.org/10.1108/s1745-354220220000018007	https://doi.org/10.1108/s1745-354220220000018007	PROPN
fueconorg-12932	397	11	https://doi.org/10.1057/palgrave.crr.1540064	https://doi.org/10.1057/palgrave.crr.1540064	PROPN
fueconorg-12932	397	12	https://doi.org/10.3390/su16114638	https://doi.org/10.3390/su16114638	PRON
fueconorg-12932	397	13	http://dx.doi.org/10.1590/s0034-759020140102	http://dx.doi.org/10.1590/s0034-759020140102	PRON
fueconorg-12932	397	14	https://doi.org/10.1108/13563280110381189	https://doi.org/10.1108/13563280110381189	NOUN
fueconorg-12932	397	15	https://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market	https://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market	PROPN
fueconorg-12932	397	16	http://dx.doi.org/10.5296/jpag.v4i3.6678	http://dx.doi.org/10.5296/jpag.v4i3.6678	VERB
fueconorg-12932	397	17	https://doi.org/10.34306/conferenceseries.v3i2.593	https://doi.org/10.34306/conferenceseries.v3i2.593	X
fueconorg-12932	397	18	https://doi.org/10.1016/%0bj.accinf.2017.09.003	https://doi.org/10.1016/%0bj.accinf.2017.09.003	NUM
fueconorg-12932	397	19	https://doi.org/10.1016/%0bj.accinf.2017.09.003	https://doi.org/10.1016/%0bj.accinf.2017.09.003	X
fueconorg-12932	397	20	https://doi.org/10.1177/0974686218797758	https://doi.org/10.1177/0974686218797758	PROPN
fueconorg-12932	397	21	https://doi.org/10.1177/2393957519841513	https://doi.org/10.1177/2393957519841513	PRON
fueconorg-12932	397	22	https://doi.org/10.1080/15332667.2020.1840904	https://doi.org/10.1080/15332667.2020.1840904	VERB
fueconorg-12932	397	23	the	the	DET
fueconorg-12932	397	24	effect	effect	NOUN
fueconorg-12932	397	25	of	of	ADP
fueconorg-12932	397	26	customer	customer	NOUN
fueconorg-12932	397	27	relationship	relationship	NOUN
fueconorg-12932	397	28	management	management	NOUN
fueconorg-12932	397	29	dimensions	dimension	NOUN
fueconorg-12932	397	30	on	on	ADP
fueconorg-12932	397	31	hotel	hotel	NOUN
fueconorg-12932	397	32	reputation	reputation	NOUN
fueconorg-12932	397	33	:	:	PUNCT
fueconorg-12932	397	34	an	an	DET
fueconorg-12932	397	35	empirical	empirical	ADJ
fueconorg-12932	397	36	study	study	NOUN
fueconorg-12932	397	37	161	161	NUM
fueconorg-12932	397	38	kim	kim	PROPN
fueconorg-12932	397	39	,	,	PUNCT
fueconorg-12932	397	40	s.	s.	PROPN
fueconorg-12932	397	41	,	,	PUNCT
fueconorg-12932	397	42	&	&	CCONJ
fueconorg-12932	397	43	kim	kim	PROPN
fueconorg-12932	397	44	,	,	PUNCT
fueconorg-12932	397	45	d.	d.	PROPN
fueconorg-12932	397	46	(	(	PUNCT
fueconorg-12932	397	47	2016	2016	NUM
fueconorg-12932	397	48	)	)	PUNCT
fueconorg-12932	397	49	.	.	PUNCT
fueconorg-12932	398	1	the	the	DET
fueconorg-12932	398	2	impacts	impact	NOUN
fueconorg-12932	398	3	of	of	ADP
fueconorg-12932	398	4	corporate	corporate	ADJ
fueconorg-12932	398	5	social	social	ADJ
fueconorg-12932	398	6	responsibility	responsibility	NOUN
fueconorg-12932	398	7	,	,	PUNCT
fueconorg-12932	398	8	service	service	NOUN
fueconorg-12932	398	9	quality	quality	NOUN
fueconorg-12932	398	10	,	,	PUNCT
fueconorg-12932	398	11	and	and	CCONJ
fueconorg-12932	398	12	transparency	transparency	NOUN
fueconorg-12932	398	13	on	on	ADP
fueconorg-12932	398	14	relationship	relationship	NOUN
fueconorg-12932	398	15	quality	quality	NOUN
fueconorg-12932	398	16	and	and	CCONJ
fueconorg-12932	398	17	customer	customer	NOUN
fueconorg-12932	398	18	loyalty	loyalty	NOUN
fueconorg-12932	398	19	in	in	ADP
fueconorg-12932	398	20	the	the	DET
fueconorg-12932	398	21	hotel	hotel	NOUN
fueconorg-12932	398	22	industry	industry	NOUN
fueconorg-12932	398	23	.	.	PUNCT
fueconorg-12932	399	1	asian	asian	ADJ
fueconorg-12932	399	2	journal	journal	NOUN
fueconorg-12932	399	3	of	of	ADP
fueconorg-12932	399	4	sustainability	sustainability	NOUN
fueconorg-12932	399	5	and	and	CCONJ
fueconorg-12932	399	6	social	social	ADJ
fueconorg-12932	399	7	responsibility	responsibility	NOUN
fueconorg-12932	399	8	,	,	PUNCT
fueconorg-12932	399	9	1	1	NUM
fueconorg-12932	399	10	,	,	PUNCT
fueconorg-12932	399	11	39	39	NUM
fueconorg-12932	399	12	-	-	SYM
fueconorg-12932	399	13	55	55	NUM
fueconorg-12932	399	14	.	.	PUNCT
fueconorg-12932	400	1	https://doi.org/10.1186/s41180-016-0004-1	https://doi.org/10.1186/s41180-016-0004-1	NUM
fueconorg-12932	400	2	kolter	kolter	PROPN
fueconorg-12932	400	3	,	,	PUNCT
fueconorg-12932	400	4	p.	p.	PROPN
fueconorg-12932	400	5	,	,	PUNCT
fueconorg-12932	400	6	&	&	CCONJ
fueconorg-12932	400	7	armstrong	armstrong	PROPN
fueconorg-12932	400	8	,	,	PUNCT
fueconorg-12932	400	9	g.	g.	PROPN
fueconorg-12932	400	10	(	(	PUNCT
fueconorg-12932	400	11	2018	2018	NUM
fueconorg-12932	400	12	)	)	PUNCT
fueconorg-12932	400	13	.	.	PUNCT
fueconorg-12932	401	1	principles	principle	NOUN
fueconorg-12932	401	2	of	of	ADP
fueconorg-12932	401	3	marketing	marketing	NOUN
fueconorg-12932	401	4	(	(	PUNCT
fueconorg-12932	401	5	17th	17th	NOUN
fueconorg-12932	401	6	ed	ed	NOUN
fueconorg-12932	401	7	.	.	PUNCT
fueconorg-12932	401	8	)	)	PUNCT
fueconorg-12932	401	9	.	.	PUNCT
fueconorg-12932	402	1	new	new	PROPN
fueconorg-12932	402	2	york	york	PROPN
fueconorg-12932	402	3	:	:	PUNCT
fueconorg-12932	403	1	pearson	pearson	PROPN
fueconorg-12932	403	2	.	.	PUNCT
fueconorg-12932	403	3	lai	lai	PROPN
fueconorg-12932	403	4	,	,	PUNCT
fueconorg-12932	403	5	i.	i.	PROPN
fueconorg-12932	403	6	k.	k.	PROPN
fueconorg-12932	403	7	w.	w.	PROPN
fueconorg-12932	403	8	(	(	PUNCT
fueconorg-12932	403	9	2019	2019	NUM
fueconorg-12932	403	10	)	)	PUNCT
fueconorg-12932	403	11	.	.	PUNCT
fueconorg-12932	404	1	hotel	hotel	NOUN
fueconorg-12932	404	2	image	image	NOUN
fueconorg-12932	404	3	and	and	CCONJ
fueconorg-12932	404	4	reputation	reputation	NOUN
fueconorg-12932	404	5	on	on	ADP
fueconorg-12932	404	6	building	build	VERB
fueconorg-12932	404	7	customer	customer	NOUN
fueconorg-12932	404	8	loyalty	loyalty	NOUN
fueconorg-12932	404	9	:	:	PUNCT
fueconorg-12932	404	10	an	an	DET
fueconorg-12932	404	11	empirical	empirical	ADJ
fueconorg-12932	404	12	study	study	NOUN
fueconorg-12932	404	13	in	in	ADP
fueconorg-12932	404	14	macau	macau	PROPN
fueconorg-12932	404	15	.	.	PUNCT
fueconorg-12932	405	1	journal	journal	PROPN
fueconorg-12932	405	2	of	of	ADP
fueconorg-12932	405	3	hospitality	hospitality	NOUN
fueconorg-12932	405	4	and	and	CCONJ
fueconorg-12932	405	5	tourism	tourism	NOUN
fueconorg-12932	405	6	management	management	NOUN
fueconorg-12932	405	7	,	,	PUNCT
fueconorg-12932	405	8	38	38	NUM
fueconorg-12932	405	9	,	,	PUNCT
fueconorg-12932	405	10	111	111	NUM
fueconorg-12932	405	11	-	-	SYM
fueconorg-12932	405	12	121	121	NUM
fueconorg-12932	405	13	.	.	PUNCT
fueconorg-12932	406	1	https://doi.org/10.1016/j.jhtm.2019.01.003	https://doi.org/10.1016/j.jhtm.2019.01.003	NUM
fueconorg-12932	406	2	le	le	X
fueconorg-12932	406	3	,	,	PUNCT
fueconorg-12932	406	4	t.	t.	PROPN
fueconorg-12932	406	5	t.	t.	PROPN
fueconorg-12932	406	6	(	(	PUNCT
fueconorg-12932	406	7	2023	2023	NUM
fueconorg-12932	406	8	)	)	PUNCT
fueconorg-12932	406	9	.	.	PUNCT
fueconorg-12932	407	1	corporate	corporate	ADJ
fueconorg-12932	407	2	social	social	ADJ
fueconorg-12932	407	3	responsibility	responsibility	NOUN
fueconorg-12932	407	4	and	and	CCONJ
fueconorg-12932	407	5	smes	sme	NOUN
fueconorg-12932	407	6	'	'	PART
fueconorg-12932	407	7	performance	performance	NOUN
fueconorg-12932	407	8	:	:	PUNCT
fueconorg-12932	407	9	mediating	mediate	VERB
fueconorg-12932	407	10	role	role	NOUN
fueconorg-12932	407	11	of	of	ADP
fueconorg-12932	407	12	corporate	corporate	ADJ
fueconorg-12932	407	13	image	image	NOUN
fueconorg-12932	407	14	,	,	PUNCT
fueconorg-12932	407	15	corporate	corporate	ADJ
fueconorg-12932	407	16	reputation	reputation	NOUN
fueconorg-12932	407	17	and	and	CCONJ
fueconorg-12932	407	18	customer	customer	NOUN
fueconorg-12932	407	19	loyalty	loyalty	NOUN
fueconorg-12932	407	20	.	.	PUNCT
fueconorg-12932	408	1	international	international	ADJ
fueconorg-12932	408	2	journal	journal	NOUN
fueconorg-12932	408	3	of	of	ADP
fueconorg-12932	408	4	emerging	emerge	VERB
fueconorg-12932	408	5	markets	market	NOUN
fueconorg-12932	408	6	,	,	PUNCT
fueconorg-12932	408	7	18(10	18(10	NUM
fueconorg-12932	408	8	)	)	PUNCT
fueconorg-12932	408	9	,	,	PUNCT
fueconorg-12932	408	10	4565	4565	NUM
fueconorg-12932	408	11	-	-	SYM
fueconorg-12932	408	12	4590	4590	NUM
fueconorg-12932	408	13	.	.	PUNCT
fueconorg-12932	409	1	https://doi.org/10.1108/ijoem-07-2021-1164	https://doi.org/10.1108/ijoem-07-2021-1164	NOUN
fueconorg-12932	409	2	lepistö	lepistö	PROPN
fueconorg-12932	409	3	,	,	PUNCT
fueconorg-12932	409	4	k.	k.	PROPN
fueconorg-12932	409	5	,	,	PUNCT
fueconorg-12932	409	6	saunila	saunila	PROPN
fueconorg-12932	409	7	,	,	PUNCT
fueconorg-12932	409	8	m.	m.	NOUN
fueconorg-12932	409	9	,	,	PUNCT
fueconorg-12932	409	10	&	&	CCONJ
fueconorg-12932	409	11	ukko	ukko	PROPN
fueconorg-12932	409	12	,	,	PUNCT
fueconorg-12932	409	13	j.	j.	PROPN
fueconorg-12932	409	14	(	(	PUNCT
fueconorg-12932	409	15	2024	2024	NUM
fueconorg-12932	409	16	)	)	PUNCT
fueconorg-12932	409	17	.	.	PUNCT
fueconorg-12932	410	1	enhancing	enhance	VERB
fueconorg-12932	410	2	customer	customer	NOUN
fueconorg-12932	410	3	satisfaction	satisfaction	NOUN
fueconorg-12932	410	4	,	,	PUNCT
fueconorg-12932	410	5	personnel	personnel	NOUN
fueconorg-12932	410	6	satisfaction	satisfaction	NOUN
fueconorg-12932	410	7	and	and	CCONJ
fueconorg-12932	410	8	company	company	NOUN
fueconorg-12932	410	9	reputation	reputation	NOUN
fueconorg-12932	410	10	with	with	ADP
fueconorg-12932	410	11	total	total	ADJ
fueconorg-12932	410	12	quality	quality	NOUN
fueconorg-12932	410	13	management	management	NOUN
fueconorg-12932	410	14	:	:	PUNCT
fueconorg-12932	410	15	combining	combine	VERB
fueconorg-12932	410	16	traditional	traditional	ADJ
fueconorg-12932	410	17	and	and	CCONJ
fueconorg-12932	410	18	new	new	ADJ
fueconorg-12932	410	19	views	view	NOUN
fueconorg-12932	410	20	.	.	PUNCT
fueconorg-12932	411	1	benchmarking	benchmarke	VERB
fueconorg-12932	411	2	:	:	PUNCT
fueconorg-12932	411	3	an	an	DET
fueconorg-12932	411	4	international	international	ADJ
fueconorg-12932	411	5	journal	journal	NOUN
fueconorg-12932	411	6	,	,	PUNCT
fueconorg-12932	411	7	31(1	31(1	NUM
fueconorg-12932	411	8	)	)	PUNCT
fueconorg-12932	411	9	,	,	PUNCT
fueconorg-12932	411	10	75	75	NUM
fueconorg-12932	411	11	-	-	SYM
fueconorg-12932	411	12	97	97	NUM
fueconorg-12932	411	13	.	.	PUNCT
fueconorg-12932	412	1	https://doi.org/10.1108/bij-12-2021-0749	https://doi.org/10.1108/bij-12-2021-0749	VERB
fueconorg-12932	413	1	lo	lo	PROPN
fueconorg-12932	413	2	,	,	PUNCT
fueconorg-12932	413	3	a.	a.	PROPN
fueconorg-12932	413	4	s.	s.	PROPN
fueconorg-12932	413	5	,	,	PUNCT
fueconorg-12932	413	6	stalcup	stalcup	PROPN
fueconorg-12932	413	7	,	,	PUNCT
fueconorg-12932	413	8	l.	l.	PROPN
fueconorg-12932	413	9	d.	d.	PROPN
fueconorg-12932	413	10	,	,	PUNCT
fueconorg-12932	413	11	&	&	CCONJ
fueconorg-12932	413	12	lee	lee	PROPN
fueconorg-12932	413	13	,	,	PUNCT
fueconorg-12932	413	14	a.	a.	PROPN
fueconorg-12932	413	15	(	(	PUNCT
fueconorg-12932	413	16	2010	2010	NUM
fueconorg-12932	413	17	)	)	PUNCT
fueconorg-12932	413	18	.	.	PUNCT
fueconorg-12932	414	1	customer	customer	NOUN
fueconorg-12932	414	2	relationship	relationship	NOUN
fueconorg-12932	414	3	management	management	NOUN
fueconorg-12932	414	4	for	for	ADP
fueconorg-12932	414	5	hotels	hotel	NOUN
fueconorg-12932	414	6	in	in	ADP
fueconorg-12932	414	7	hong	hong	PROPN
fueconorg-12932	414	8	kong	kong	PROPN
fueconorg-12932	414	9	.	.	PUNCT
fueconorg-12932	415	1	international	international	ADJ
fueconorg-12932	415	2	journal	journal	PROPN
fueconorg-12932	415	3	of	of	ADP
fueconorg-12932	415	4	contemporary	contemporary	PROPN
fueconorg-12932	415	5	hospitality	hospitality	PROPN
fueconorg-12932	415	6	management	management	NOUN
fueconorg-12932	415	7	,	,	PUNCT
fueconorg-12932	415	8	22(2	22(2	NUM
fueconorg-12932	415	9	)	)	PUNCT
fueconorg-12932	415	10	,	,	PUNCT
fueconorg-12932	415	11	139	139	NUM
fueconorg-12932	415	12	-	-	SYM
fueconorg-12932	415	13	159	159	NUM
fueconorg-12932	415	14	.	.	PUNCT
fueconorg-12932	416	1	https://doi.org/10.1108/09596111011018151	https://doi.org/10.1108/09596111011018151	PUNCT
fueconorg-12932	416	2	malhotra	malhotra	PROPN
fueconorg-12932	416	3	,	,	PUNCT
fueconorg-12932	416	4	n.	n.	PROPN
fueconorg-12932	416	5	k.	k.	PROPN
fueconorg-12932	416	6	(	(	PUNCT
fueconorg-12932	416	7	2010	2010	NUM
fueconorg-12932	416	8	)	)	PUNCT
fueconorg-12932	416	9	.	.	PUNCT
fueconorg-12932	417	1	marketing	marketing	NOUN
fueconorg-12932	417	2	research	research	NOUN
fueconorg-12932	417	3	:	:	PUNCT
fueconorg-12932	417	4	an	an	DET
fueconorg-12932	417	5	applied	apply	VERB
fueconorg-12932	417	6	orientation	orientation	NOUN
fueconorg-12932	417	7	(	(	PUNCT
fueconorg-12932	417	8	6th	6th	ADJ
fueconorg-12932	417	9	ed	ed	NOUN
fueconorg-12932	417	10	.	.	PUNCT
fueconorg-12932	417	11	)	)	PUNCT
fueconorg-12932	417	12	.	.	PUNCT
fueconorg-12932	418	1	new	new	PROPN
fueconorg-12932	418	2	jersey	jersey	PROPN
fueconorg-12932	418	3	:	:	PUNCT
fueconorg-12932	418	4	pearson	pearson	PROPN
fueconorg-12932	418	5	.	.	PUNCT
fueconorg-12932	419	1	messner	messner	PROPN
fueconorg-12932	419	2	,	,	PUNCT
fueconorg-12932	419	3	w.	w.	PROPN
fueconorg-12932	419	4	(	(	PUNCT
fueconorg-12932	419	5	2005	2005	NUM
fueconorg-12932	419	6	)	)	PUNCT
fueconorg-12932	419	7	.	.	PUNCT
fueconorg-12932	420	1	customer	customer	NOUN
fueconorg-12932	420	2	relationship	relationship	NOUN
fueconorg-12932	420	3	management	management	NOUN
fueconorg-12932	420	4	technology	technology	NOUN
fueconorg-12932	420	5	:	:	PUNCT
fueconorg-12932	420	6	a	a	DET
fueconorg-12932	420	7	commodity	commodity	NOUN
fueconorg-12932	420	8	or	or	CCONJ
fueconorg-12932	420	9	distinguishing	distinguish	VERB
fueconorg-12932	420	10	factor	factor	NOUN
fueconorg-12932	420	11	?	?	PUNCT
fueconorg-12932	420	12	.	.	PUNCT
fueconorg-12932	421	1	business	business	NOUN
fueconorg-12932	421	2	information	information	PROPN
fueconorg-12932	421	3	review	review	PROPN
fueconorg-12932	421	4	,	,	PUNCT
fueconorg-12932	421	5	22(4	22(4	NUM
fueconorg-12932	421	6	)	)	PUNCT
fueconorg-12932	421	7	,	,	PUNCT
fueconorg-12932	421	8	253	253	NUM
fueconorg-12932	421	9	-	-	SYM
fueconorg-12932	421	10	262	262	NUM
fueconorg-12932	421	11	.	.	PUNCT
fueconorg-12932	422	1	https://doi.org/10.1177/0266382105060604	https://doi.org/10.1177/0266382105060604	VERB
fueconorg-12932	422	2	navimipour	navimipour	PROPN
fueconorg-12932	422	3	,	,	PUNCT
fueconorg-12932	422	4	n.	n.	PROPN
fueconorg-12932	422	5	j.	j.	PROPN
fueconorg-12932	422	6	,	,	PUNCT
fueconorg-12932	422	7	&	&	CCONJ
fueconorg-12932	422	8	charband	charband	PROPN
fueconorg-12932	422	9	,	,	PUNCT
fueconorg-12932	422	10	y.	y.	PROPN
fueconorg-12932	422	11	(	(	PUNCT
fueconorg-12932	422	12	2016	2016	NUM
fueconorg-12932	422	13	)	)	PUNCT
fueconorg-12932	422	14	.	.	PUNCT
fueconorg-12932	423	1	knowledge	knowledge	NOUN
fueconorg-12932	423	2	sharing	sharing	NOUN
fueconorg-12932	423	3	mechanisms	mechanism	NOUN
fueconorg-12932	423	4	and	and	CCONJ
fueconorg-12932	423	5	techniques	technique	NOUN
fueconorg-12932	423	6	in	in	ADP
fueconorg-12932	423	7	project	project	NOUN
fueconorg-12932	423	8	teams	team	NOUN
fueconorg-12932	423	9	:	:	PUNCT
fueconorg-12932	423	10	literature	literature	PROPN
fueconorg-12932	423	11	review	review	PROPN
fueconorg-12932	423	12	,	,	PUNCT
fueconorg-12932	423	13	classification	classification	NOUN
fueconorg-12932	423	14	,	,	PUNCT
fueconorg-12932	423	15	and	and	CCONJ
fueconorg-12932	423	16	current	current	ADJ
fueconorg-12932	423	17	trends	trend	NOUN
fueconorg-12932	423	18	.	.	PUNCT
fueconorg-12932	424	1	computers	computer	NOUN
fueconorg-12932	424	2	in	in	ADP
fueconorg-12932	424	3	human	human	ADJ
fueconorg-12932	424	4	behavior	behavior	NOUN
fueconorg-12932	424	5	,	,	PUNCT
fueconorg-12932	424	6	62	62	NUM
fueconorg-12932	424	7	,	,	PUNCT
fueconorg-12932	424	8	730	730	NUM
fueconorg-12932	424	9	-	-	SYM
fueconorg-12932	424	10	742	742	NUM
fueconorg-12932	424	11	.	.	PUNCT
fueconorg-12932	425	1	https://doi.org/10.1016/j.chb.2016.05.003	https://doi.org/10.1016/j.chb.2016.05.003	ADJ
fueconorg-12932	425	2	parvatiyar	parvatiyar	PROPN
fueconorg-12932	425	3	,	,	PUNCT
fueconorg-12932	425	4	a.	a.	PROPN
fueconorg-12932	425	5	,	,	PUNCT
fueconorg-12932	425	6	&	&	CCONJ
fueconorg-12932	425	7	sheth	sheth	PROPN
fueconorg-12932	425	8	,	,	PUNCT
fueconorg-12932	425	9	j.	j.	PROPN
fueconorg-12932	425	10	n.	n.	PROPN
fueconorg-12932	425	11	(	(	PUNCT
fueconorg-12932	425	12	2001	2001	NUM
fueconorg-12932	425	13	)	)	PUNCT
fueconorg-12932	425	14	.	.	PUNCT
fueconorg-12932	426	1	customer	customer	NOUN
fueconorg-12932	426	2	relationship	relationship	NOUN
fueconorg-12932	426	3	management	management	NOUN
fueconorg-12932	426	4	:	:	PUNCT
fueconorg-12932	426	5	emerging	emerge	VERB
fueconorg-12932	426	6	practice	practice	NOUN
fueconorg-12932	426	7	,	,	PUNCT
fueconorg-12932	426	8	process	process	NOUN
fueconorg-12932	426	9	,	,	PUNCT
fueconorg-12932	426	10	and	and	CCONJ
fueconorg-12932	426	11	discipline	discipline	NOUN
fueconorg-12932	426	12	.	.	PUNCT
fueconorg-12932	427	1	journal	journal	NOUN
fueconorg-12932	427	2	of	of	ADP
fueconorg-12932	427	3	economic	economic	PROPN
fueconorg-12932	427	4	&	&	CCONJ
fueconorg-12932	427	5	social	social	ADJ
fueconorg-12932	427	6	research	research	NOUN
fueconorg-12932	427	7	,	,	PUNCT
fueconorg-12932	427	8	3(2	3(2	NUM
fueconorg-12932	427	9	)	)	PUNCT
fueconorg-12932	427	10	,	,	PUNCT
fueconorg-12932	427	11	1	1	NUM
fueconorg-12932	427	12	-	-	SYM
fueconorg-12932	427	13	34	34	NUM
fueconorg-12932	427	14	.	.	PUNCT
fueconorg-12932	428	1	peco	peco	PROPN
fueconorg-12932	428	2	-	-	PUNCT
fueconorg-12932	428	3	torres	torres	PROPN
fueconorg-12932	428	4	,	,	PUNCT
fueconorg-12932	428	5	f.	f.	PROPN
fueconorg-12932	428	6	,	,	PUNCT
fueconorg-12932	428	7	polo	polo	NOUN
fueconorg-12932	428	8	-	-	PUNCT
fueconorg-12932	428	9	peña	peña	PROPN
fueconorg-12932	428	10	,	,	PUNCT
fueconorg-12932	428	11	a.i	a.i	PROPN
fueconorg-12932	428	12	.	.	PROPN
fueconorg-12932	428	13	,	,	PUNCT
fueconorg-12932	428	14	frías	frías	PROPN
fueconorg-12932	428	15	jamilena	jamilena	PROPN
fueconorg-12932	428	16	,	,	PUNCT
fueconorg-12932	428	17	d.m	d.m	PROPN
fueconorg-12932	428	18	.	.	PUNCT
fueconorg-12932	428	19	(	(	PUNCT
fueconorg-12932	428	20	2023	2023	NUM
fueconorg-12932	428	21	)	)	PUNCT
fueconorg-12932	428	22	.	.	PUNCT
fueconorg-12932	429	1	antecedents	antecedent	NOUN
fueconorg-12932	429	2	and	and	CCONJ
fueconorg-12932	429	3	consequences	consequence	NOUN
fueconorg-12932	429	4	of	of	ADP
fueconorg-12932	429	5	strategic	strategic	ADJ
fueconorg-12932	429	6	online	online	ADJ
fueconorg-12932	429	7	-	-	PUNCT
fueconorg-12932	429	8	reputation	reputation	NOUN
fueconorg-12932	429	9	management	management	NOUN
fueconorg-12932	429	10	:	:	PUNCT
fueconorg-12932	429	11	moderating	moderate	VERB
fueconorg-12932	429	12	effect	effect	NOUN
fueconorg-12932	429	13	of	of	ADP
fueconorg-12932	429	14	online	online	ADJ
fueconorg-12932	429	15	tools	tool	NOUN
fueconorg-12932	429	16	.	.	PUNCT
fueconorg-12932	430	1	journal	journal	NOUN
fueconorg-12932	430	2	of	of	ADP
fueconorg-12932	430	3	hospitality	hospitality	NOUN
fueconorg-12932	430	4	and	and	CCONJ
fueconorg-12932	430	5	tourism	tourism	NOUN
fueconorg-12932	430	6	technology	technology	NOUN
fueconorg-12932	430	7	,	,	PUNCT
fueconorg-12932	430	8	14(3	14(3	NUM
fueconorg-12932	430	9	)	)	PUNCT
fueconorg-12932	430	10	,	,	PUNCT
fueconorg-12932	430	11	384	384	NUM
fueconorg-12932	430	12	-	-	SYM
fueconorg-12932	430	13	400	400	NUM
fueconorg-12932	430	14	.	.	PUNCT
fueconorg-12932	431	1	https://doi.org/10.1108/jhtt-05-2021-0144	https://doi.org/10.1108/jhtt-05-2021-0144	PROPN
fueconorg-12932	431	2	rahimi	rahimi	NOUN
fueconorg-12932	431	3	,	,	PUNCT
fueconorg-12932	431	4	r.	r.	PROPN
fueconorg-12932	431	5	(	(	PUNCT
fueconorg-12932	431	6	2017a	2017a	NUM
fueconorg-12932	431	7	)	)	PUNCT
fueconorg-12932	431	8	.	.	PUNCT
fueconorg-12932	432	1	customer	customer	NOUN
fueconorg-12932	432	2	relationship	relationship	NOUN
fueconorg-12932	432	3	management	management	NOUN
fueconorg-12932	432	4	(	(	PUNCT
fueconorg-12932	432	5	people	people	NOUN
fueconorg-12932	432	6	,	,	PUNCT
fueconorg-12932	432	7	process	process	NOUN
fueconorg-12932	432	8	and	and	CCONJ
fueconorg-12932	432	9	technology	technology	NOUN
fueconorg-12932	432	10	)	)	PUNCT
fueconorg-12932	432	11	and	and	CCONJ
fueconorg-12932	432	12	organisational	organisational	ADJ
fueconorg-12932	432	13	culture	culture	NOUN
fueconorg-12932	432	14	in	in	ADP
fueconorg-12932	432	15	hotels	hotel	NOUN
fueconorg-12932	432	16	:	:	PUNCT
fueconorg-12932	432	17	which	which	PRON
fueconorg-12932	432	18	traits	trait	VERB
fueconorg-12932	432	19	matter	matter	VERB
fueconorg-12932	432	20	?	?	PUNCT
fueconorg-12932	432	21	.	.	PUNCT
fueconorg-12932	433	1	international	international	ADJ
fueconorg-12932	433	2	journal	journal	PROPN
fueconorg-12932	433	3	of	of	ADP
fueconorg-12932	433	4	contemporary	contemporary	PROPN
fueconorg-12932	433	5	hospitality	hospitality	PROPN
fueconorg-12932	433	6	management	management	NOUN
fueconorg-12932	433	7	,	,	PUNCT
fueconorg-12932	433	8	29(5	29(5	NUM
fueconorg-12932	433	9	)	)	PUNCT
fueconorg-12932	433	10	,	,	PUNCT
fueconorg-12932	433	11	1380	1380	NUM
fueconorg-12932	433	12	-	-	SYM
fueconorg-12932	433	13	1402	1402	NUM
fueconorg-12932	433	14	.	.	PUNCT
fueconorg-12932	434	1	https://doi.org/10.1108/ijchm-10-2015-0617	https://doi.org/10.1108/ijchm-10-2015-0617	NOUN
fueconorg-12932	434	2	rahimi	rahimi	NOUN
fueconorg-12932	434	3	,	,	PUNCT
fueconorg-12932	434	4	r.	r.	PROPN
fueconorg-12932	434	5	(	(	PUNCT
fueconorg-12932	434	6	2017b	2017b	NUM
fueconorg-12932	434	7	)	)	PUNCT
fueconorg-12932	434	8	.	.	PUNCT
fueconorg-12932	435	1	organizational	organizational	ADJ
fueconorg-12932	435	2	culture	culture	NOUN
fueconorg-12932	435	3	and	and	CCONJ
fueconorg-12932	435	4	customer	customer	NOUN
fueconorg-12932	435	5	relationship	relationship	NOUN
fueconorg-12932	435	6	management	management	NOUN
fueconorg-12932	435	7	:	:	PUNCT
fueconorg-12932	435	8	a	a	DET
fueconorg-12932	435	9	simple	simple	ADJ
fueconorg-12932	435	10	linear	linear	ADJ
fueconorg-12932	435	11	regression	regression	NOUN
fueconorg-12932	435	12	analysis	analysis	NOUN
fueconorg-12932	435	13	.	.	PUNCT
fueconorg-12932	436	1	journal	journal	NOUN
fueconorg-12932	436	2	of	of	ADP
fueconorg-12932	436	3	hospitality	hospitality	NOUN
fueconorg-12932	436	4	marketing	marketing	NOUN
fueconorg-12932	436	5	&	&	CCONJ
fueconorg-12932	436	6	management	management	NOUN
fueconorg-12932	436	7	,	,	PUNCT
fueconorg-12932	436	8	26(4	26(4	NUM
fueconorg-12932	436	9	)	)	PUNCT
fueconorg-12932	436	10	,	,	PUNCT
fueconorg-12932	436	11	443	443	NUM
fueconorg-12932	436	12	-	-	SYM
fueconorg-12932	436	13	449	449	NUM
fueconorg-12932	436	14	.	.	PUNCT
fueconorg-12932	437	1	https://doi.org/10.1080/19368623.2017.1254579	https://doi.org/10.1080/19368623.2017.1254579	PROPN
fueconorg-12932	437	2	rafiki	rafiki	PROPN
fueconorg-12932	437	3	,	,	PUNCT
fueconorg-12932	437	4	a.	a.	NOUN
fueconorg-12932	437	5	,	,	PUNCT
fueconorg-12932	437	6	nasution	nasution	NOUN
fueconorg-12932	437	7	,	,	PUNCT
fueconorg-12932	437	8	m.	m.	NOUN
fueconorg-12932	437	9	d.	d.	PROPN
fueconorg-12932	437	10	t.	t.	PROPN
fueconorg-12932	437	11	p.	p.	PROPN
fueconorg-12932	437	12	,	,	PUNCT
fueconorg-12932	437	13	&	&	CCONJ
fueconorg-12932	437	14	rossanty	rossanty	ADJ
fueconorg-12932	437	15	,	,	PUNCT
fueconorg-12932	437	16	y.	y.	PROPN
fueconorg-12932	437	17	(	(	PUNCT
fueconorg-12932	437	18	2024	2024	NUM
fueconorg-12932	437	19	)	)	PUNCT
fueconorg-12932	437	20	.	.	PUNCT
fueconorg-12932	438	1	crm	crm	NOUN
fueconorg-12932	438	2	impact	impact	NOUN
fueconorg-12932	438	3	on	on	ADP
fueconorg-12932	438	4	customer	customer	NOUN
fueconorg-12932	438	5	satisfaction	satisfaction	NOUN
fueconorg-12932	438	6	in	in	ADP
fueconorg-12932	438	7	islamic	islamic	ADJ
fueconorg-12932	438	8	-	-	PUNCT
fueconorg-12932	438	9	based	base	VERB
fueconorg-12932	438	10	hotels	hotel	NOUN
fueconorg-12932	438	11	:	:	PUNCT
fueconorg-12932	438	12	exploring	explore	VERB
fueconorg-12932	438	13	a	a	DET
fueconorg-12932	438	14	mediation	mediation	NOUN
fueconorg-12932	438	15	model	model	NOUN
fueconorg-12932	438	16	.	.	PUNCT
fueconorg-12932	439	1	journal	journal	PROPN
fueconorg-12932	439	2	of	of	ADP
fueconorg-12932	439	3	islamic	islamic	PROPN
fueconorg-12932	439	4	marketing	marketing	NOUN
fueconorg-12932	439	5	,	,	PUNCT
fueconorg-12932	439	6	vol	vol	NOUN
fueconorg-12932	439	7	.	.	PUNCT
fueconorg-12932	440	1	ahead	ahead	ADV
fueconorg-12932	440	2	-	-	PUNCT
fueconorg-12932	440	3	of	of	ADP
fueconorg-12932	440	4	-	-	PUNCT
fueconorg-12932	440	5	print	print	NOUN
fueconorg-12932	440	6	.	.	PUNCT
fueconorg-12932	441	1	https://doi.org/10.1108/	https://doi.org/10.1108/	PROPN
fueconorg-12932	441	2	jima-08	jima-08	PROPN
fueconorg-12932	441	3	-	-	PUNCT
fueconorg-12932	441	4	2023	2023	NUM
fueconorg-12932	441	5	-	-	PUNCT
fueconorg-12932	441	6	0265	0265	NUM
fueconorg-12932	441	7	rao	rao	PROPN
fueconorg-12932	441	8	,	,	PUNCT
fueconorg-12932	441	9	k.	k.	PROPN
fueconorg-12932	441	10	r.	r.	PROPN
fueconorg-12932	441	11	m.	m.	PROPN
fueconorg-12932	441	12	(	(	PUNCT
fueconorg-12932	441	13	2011	2011	NUM
fueconorg-12932	441	14	)	)	PUNCT
fueconorg-12932	441	15	.	.	PUNCT
fueconorg-12932	442	1	services	service	NOUN
fueconorg-12932	442	2	marketing	marketing	NOUN
fueconorg-12932	442	3	.	.	PUNCT
fueconorg-12932	443	1	india	india	PROPN
fueconorg-12932	443	2	:	:	PUNCT
fueconorg-12932	443	3	pearson	pearson	PROPN
fueconorg-12932	443	4	education	education	PROPN
fueconorg-12932	443	5	.	.	PUNCT
fueconorg-12932	444	1	ryals	ryal	NOUN
fueconorg-12932	444	2	,	,	PUNCT
fueconorg-12932	444	3	l.	l.	PROPN
fueconorg-12932	444	4	,	,	PUNCT
fueconorg-12932	444	5	&	&	CCONJ
fueconorg-12932	444	6	knox	knox	PROPN
fueconorg-12932	444	7	,	,	PUNCT
fueconorg-12932	444	8	s.	s.	PROPN
fueconorg-12932	444	9	(	(	PUNCT
fueconorg-12932	444	10	2001	2001	NUM
fueconorg-12932	444	11	)	)	PUNCT
fueconorg-12932	444	12	.	.	PUNCT
fueconorg-12932	445	1	cross	cross	ADJ
fueconorg-12932	445	2	-	-	ADJ
fueconorg-12932	445	3	functional	functional	ADJ
fueconorg-12932	445	4	issues	issue	NOUN
fueconorg-12932	445	5	in	in	ADP
fueconorg-12932	445	6	the	the	DET
fueconorg-12932	445	7	implementation	implementation	NOUN
fueconorg-12932	445	8	of	of	ADP
fueconorg-12932	445	9	relationship	relationship	NOUN
fueconorg-12932	445	10	marketing	marketing	NOUN
fueconorg-12932	445	11	through	through	ADP
fueconorg-12932	445	12	customer	customer	NOUN
fueconorg-12932	445	13	relationship	relationship	NOUN
fueconorg-12932	445	14	management	management	NOUN
fueconorg-12932	445	15	.	.	PUNCT
fueconorg-12932	446	1	european	european	ADJ
fueconorg-12932	446	2	management	management	PROPN
fueconorg-12932	446	3	journal	journal	PROPN
fueconorg-12932	446	4	,	,	PUNCT
fueconorg-12932	446	5	19(5	19(5	NUM
fueconorg-12932	446	6	)	)	PUNCT
fueconorg-12932	446	7	,	,	PUNCT
fueconorg-12932	446	8	534	534	NUM
fueconorg-12932	446	9	-	-	SYM
fueconorg-12932	446	10	542	542	NUM
fueconorg-12932	446	11	.	.	PUNCT
fueconorg-12932	447	1	https://doi.org/10.1016/s0263-2373(01)00067-6	https://doi.org/10.1016/s0263-2373(01)00067-6	NOUN
fueconorg-12932	447	2	reinartz	reinartz	NOUN
fueconorg-12932	447	3	,	,	PUNCT
fueconorg-12932	447	4	w.	w.	PROPN
fueconorg-12932	447	5	,	,	PUNCT
fueconorg-12932	447	6	krafft	krafft	PROPN
fueconorg-12932	447	7	,	,	PUNCT
fueconorg-12932	447	8	m.	m.	NOUN
fueconorg-12932	447	9	,	,	PUNCT
fueconorg-12932	447	10	&	&	CCONJ
fueconorg-12932	447	11	hoyer	hoyer	PROPN
fueconorg-12932	447	12	,	,	PUNCT
fueconorg-12932	447	13	w.	w.	PROPN
fueconorg-12932	447	14	(	(	PUNCT
fueconorg-12932	447	15	2004	2004	NUM
fueconorg-12932	447	16	)	)	PUNCT
fueconorg-12932	447	17	.	.	PUNCT
fueconorg-12932	448	1	the	the	DET
fueconorg-12932	448	2	customer	customer	NOUN
fueconorg-12932	448	3	relationship	relationship	NOUN
fueconorg-12932	448	4	management	management	NOUN
fueconorg-12932	448	5	process	process	NOUN
fueconorg-12932	448	6	:	:	PUNCT
fueconorg-12932	448	7	its	its	PRON
fueconorg-12932	448	8	measurement	measurement	NOUN
fueconorg-12932	448	9	and	and	CCONJ
fueconorg-12932	448	10	impact	impact	NOUN
fueconorg-12932	448	11	on	on	ADP
fueconorg-12932	448	12	performance	performance	NOUN
fueconorg-12932	448	13	.	.	PUNCT
fueconorg-12932	449	1	journal	journal	NOUN
fueconorg-12932	449	2	of	of	ADP
fueconorg-12932	449	3	marketing	marketing	NOUN
fueconorg-12932	449	4	research	research	NOUN
fueconorg-12932	449	5	,	,	PUNCT
fueconorg-12932	449	6	41(3	41(3	NUM
fueconorg-12932	449	7	)	)	PUNCT
fueconorg-12932	449	8	,	,	PUNCT
fueconorg-12932	449	9	293	293	NUM
fueconorg-12932	449	10	-	-	SYM
fueconorg-12932	449	11	305	305	NUM
fueconorg-12932	449	12	.	.	PUNCT
fueconorg-12932	450	1	https://doi.org/10.1509/jmkr.41.3	https://doi.org/10.1509/jmkr.41.3	ADJ
fueconorg-12932	450	2	.	.	PUNCT
fueconorg-12932	451	1	293.35991	293.35991	NUM
fueconorg-12932	451	2	reyes	reye	NOUN
fueconorg-12932	451	3	-	-	PUNCT
fueconorg-12932	451	4	menendez	menendez	PROPN
fueconorg-12932	451	5	,	,	PUNCT
fueconorg-12932	451	6	a.	a.	NOUN
fueconorg-12932	451	7	,	,	PUNCT
fueconorg-12932	451	8	saura	saura	PROPN
fueconorg-12932	451	9	,	,	PUNCT
fueconorg-12932	451	10	j.	j.	PROPN
fueconorg-12932	451	11	r.	r.	PROPN
fueconorg-12932	451	12	,	,	PUNCT
fueconorg-12932	451	13	&	&	CCONJ
fueconorg-12932	451	14	martinez	martinez	PROPN
fueconorg-12932	451	15	-	-	PUNCT
fueconorg-12932	451	16	navalon	navalon	PROPN
fueconorg-12932	451	17	,	,	PUNCT
fueconorg-12932	451	18	j.	j.	PROPN
fueconorg-12932	451	19	g.	g.	PROPN
fueconorg-12932	451	20	(	(	PUNCT
fueconorg-12932	451	21	2019	2019	NUM
fueconorg-12932	451	22	)	)	PUNCT
fueconorg-12932	451	23	.	.	PUNCT
fueconorg-12932	452	1	the	the	DET
fueconorg-12932	452	2	impact	impact	NOUN
fueconorg-12932	452	3	of	of	ADP
fueconorg-12932	452	4	e	e	NOUN
fueconorg-12932	452	5	-	-	NOUN
fueconorg-12932	452	6	wom	wom	NOUN
fueconorg-12932	452	7	on	on	ADP
fueconorg-12932	452	8	hotels	hotel	NOUN
fueconorg-12932	452	9	management	management	NOUN
fueconorg-12932	452	10	reputation	reputation	NOUN
fueconorg-12932	452	11	:	:	PUNCT
fueconorg-12932	452	12	exploring	explore	VERB
fueconorg-12932	452	13	tripadvisor	tripadvisor	NOUN
fueconorg-12932	452	14	review	review	NOUN
fueconorg-12932	452	15	credibility	credibility	NOUN
fueconorg-12932	452	16	with	with	ADP
fueconorg-12932	452	17	the	the	DET
fueconorg-12932	452	18	elm	elm	PROPN
fueconorg-12932	452	19	model	model	NOUN
fueconorg-12932	452	20	.	.	PUNCT
fueconorg-12932	453	1	ieee	ieee	NOUN
fueconorg-12932	453	2	access	access	NOUN
fueconorg-12932	453	3	,	,	PUNCT
fueconorg-12932	453	4	7	7	NUM
fueconorg-12932	453	5	,	,	PUNCT
fueconorg-12932	453	6	68868	68868	NUM
fueconorg-12932	453	7	-	-	SYM
fueconorg-12932	453	8	68877	68877	NUM
fueconorg-12932	453	9	.	.	PUNCT
fueconorg-12932	454	1	https://doi.org/10.1109/access.2019.2919030	https://doi.org/10.1109/access.2019.2919030	PROPN
fueconorg-12932	454	2	richard	richard	PROPN
fueconorg-12932	454	3	,	,	PUNCT
fueconorg-12932	454	4	j.	j.	PROPN
fueconorg-12932	454	5	e.	e.	PROPN
fueconorg-12932	454	6	(	(	PUNCT
fueconorg-12932	454	7	2008	2008	NUM
fueconorg-12932	454	8	)	)	PUNCT
fueconorg-12932	454	9	.	.	PUNCT
fueconorg-12932	455	1	the	the	DET
fueconorg-12932	455	2	impact	impact	NOUN
fueconorg-12932	455	3	of	of	ADP
fueconorg-12932	455	4	customer	customer	NOUN
fueconorg-12932	455	5	relationship	relationship	NOUN
fueconorg-12932	455	6	management	management	NOUN
fueconorg-12932	455	7	(	(	PUNCT
fueconorg-12932	455	8	crm	crm	NOUN
fueconorg-12932	455	9	)	)	PUNCT
fueconorg-12932	455	10	technology	technology	NOUN
fueconorg-12932	455	11	on	on	ADP
fueconorg-12932	455	12	business	business	NOUN
fueconorg-12932	455	13	-	-	PUNCT
fueconorg-12932	455	14	tobusiness	tobusiness	NOUN
fueconorg-12932	455	15	customer	customer	NOUN
fueconorg-12932	455	16	relationships	relationship	NOUN
fueconorg-12932	455	17	.	.	PUNCT
fueconorg-12932	456	1	ph.d	ph.d	PROPN
fueconorg-12932	456	2	.	.	PUNCT
fueconorg-12932	457	1	thesis	thesis	PROPN
fueconorg-12932	457	2	.	.	PUNCT
fueconorg-12932	458	1	victoria	victoria	PROPN
fueconorg-12932	458	2	university	university	PROPN
fueconorg-12932	458	3	of	of	ADP
fueconorg-12932	458	4	wellington	wellington	PROPN
fueconorg-12932	458	5	.	.	PUNCT
fueconorg-12932	459	1	rodriguez	rodriguez	PROPN
fueconorg-12932	459	2	,	,	PUNCT
fueconorg-12932	459	3	m.	m.	NOUN
fueconorg-12932	459	4	,	,	PUNCT
fueconorg-12932	459	5	peterson	peterson	PROPN
fueconorg-12932	459	6	,	,	PUNCT
fueconorg-12932	459	7	r.	r.	PROPN
fueconorg-12932	459	8	m.	m.	PROPN
fueconorg-12932	459	9	,	,	PUNCT
fueconorg-12932	459	10	&	&	CCONJ
fueconorg-12932	459	11	krishnan	krishnan	PROPN
fueconorg-12932	459	12	,	,	PUNCT
fueconorg-12932	459	13	v.	v.	PROPN
fueconorg-12932	459	14	(	(	PUNCT
fueconorg-12932	459	15	2018	2018	NUM
fueconorg-12932	459	16	)	)	PUNCT
fueconorg-12932	459	17	.	.	PUNCT
fueconorg-12932	460	1	impact	impact	NOUN
fueconorg-12932	460	2	of	of	ADP
fueconorg-12932	460	3	crm	crm	PROPN
fueconorg-12932	460	4	technology	technology	NOUN
fueconorg-12932	460	5	on	on	ADP
fueconorg-12932	460	6	sales	sale	NOUN
fueconorg-12932	460	7	process	process	NOUN
fueconorg-12932	460	8	behaviors	behavior	NOUN
fueconorg-12932	460	9	:	:	PUNCT
fueconorg-12932	460	10	empirical	empirical	ADJ
fueconorg-12932	460	11	results	result	NOUN
fueconorg-12932	460	12	from	from	ADP
fueconorg-12932	460	13	us	we	PRON
fueconorg-12932	460	14	,	,	PUNCT
fueconorg-12932	460	15	europe	europe	PROPN
fueconorg-12932	460	16	,	,	PUNCT
fueconorg-12932	460	17	and	and	CCONJ
fueconorg-12932	460	18	asia	asia	PROPN
fueconorg-12932	460	19	.	.	PROPN
fueconorg-12932	461	1	journal	journal	PROPN
fueconorg-12932	461	2	of	of	ADP
fueconorg-12932	461	3	business	business	NOUN
fueconorg-12932	461	4	-	-	PUNCT
fueconorg-12932	461	5	to	to	ADP
fueconorg-12932	461	6	-	-	PUNCT
fueconorg-12932	461	7	business	business	NOUN
fueconorg-12932	461	8	marketing	marketing	NOUN
fueconorg-12932	461	9	,	,	PUNCT
fueconorg-12932	461	10	25(1	25(1	NUM
fueconorg-12932	461	11	)	)	PUNCT
fueconorg-12932	461	12	,	,	PUNCT
fueconorg-12932	461	13	1	1	NUM
fueconorg-12932	461	14	-	-	SYM
fueconorg-12932	461	15	10	10	NUM
fueconorg-12932	461	16	.	.	PUNCT
fueconorg-12932	462	1	https://doi.org/10.1080/1051712x.2018.1424754	https://doi.org/10.1080/1051712x.2018.1424754	PROPN
fueconorg-12932	462	2	saxton	saxton	PROPN
fueconorg-12932	462	3	,	,	PUNCT
fueconorg-12932	462	4	k.	k.	PROPN
fueconorg-12932	462	5	(	(	PUNCT
fueconorg-12932	462	6	1998	1998	NUM
fueconorg-12932	462	7	)	)	PUNCT
fueconorg-12932	462	8	.	.	PUNCT
fueconorg-12932	463	1	where	where	SCONJ
fueconorg-12932	463	2	do	do	AUX
fueconorg-12932	463	3	reputations	reputation	NOUN
fueconorg-12932	463	4	come	come	VERB
fueconorg-12932	463	5	from	from	ADP
fueconorg-12932	463	6	?	?	PUNCT
fueconorg-12932	464	1	corporate	corporate	ADJ
fueconorg-12932	464	2	reputation	reputation	NOUN
fueconorg-12932	464	3	review	review	NOUN
fueconorg-12932	464	4	,	,	PUNCT
fueconorg-12932	464	5	1(4	1(4	NUM
fueconorg-12932	464	6	)	)	PUNCT
fueconorg-12932	464	7	,	,	PUNCT
fueconorg-12932	464	8	393	393	NUM
fueconorg-12932	464	9	-	-	SYM
fueconorg-12932	464	10	399	399	NUM
fueconorg-12932	464	11	.	.	PUNCT
fueconorg-12932	465	1	https://doi.org/10.1057/palgrave.crr.1540060	https://doi.org/10.1057/palgrave.crr.1540060	NOUN
fueconorg-12932	465	2	serra	serra	PROPN
fueconorg-12932	465	3	-	-	PUNCT
fueconorg-12932	465	4	cantallops	cantallops	PROPN
fueconorg-12932	465	5	,	,	PUNCT
fueconorg-12932	465	6	a.	a.	NOUN
fueconorg-12932	465	7	,	,	PUNCT
fueconorg-12932	465	8	ramon	ramon	NOUN
fueconorg-12932	465	9	-	-	PUNCT
fueconorg-12932	465	10	cardona	cardona	PROPN
fueconorg-12932	465	11	,	,	PUNCT
fueconorg-12932	465	12	j.	j.	PROPN
fueconorg-12932	465	13	,	,	PUNCT
fueconorg-12932	465	14	&	&	CCONJ
fueconorg-12932	465	15	salvi	salvi	PROPN
fueconorg-12932	465	16	,	,	PUNCT
fueconorg-12932	465	17	f.	f.	PROPN
fueconorg-12932	465	18	(	(	PUNCT
fueconorg-12932	465	19	2018	2018	NUM
fueconorg-12932	465	20	)	)	PUNCT
fueconorg-12932	465	21	.	.	PUNCT
fueconorg-12932	466	1	the	the	DET
fueconorg-12932	466	2	impact	impact	NOUN
fueconorg-12932	466	3	of	of	ADP
fueconorg-12932	466	4	positive	positive	ADJ
fueconorg-12932	466	5	emotional	emotional	ADJ
fueconorg-12932	466	6	experiences	experience	NOUN
fueconorg-12932	466	7	on	on	ADP
fueconorg-12932	466	8	ewom	ewom	NOUN
fueconorg-12932	466	9	generation	generation	NOUN
fueconorg-12932	466	10	and	and	CCONJ
fueconorg-12932	466	11	loyalty	loyalty	NOUN
fueconorg-12932	466	12	.	.	PUNCT
fueconorg-12932	467	1	spanish	spanish	ADJ
fueconorg-12932	467	2	journal	journal	NOUN
fueconorg-12932	467	3	of	of	ADP
fueconorg-12932	467	4	marketing	marketing	NOUN
fueconorg-12932	467	5	–	–	PUNCT
fueconorg-12932	467	6	esic	esic	ADJ
fueconorg-12932	467	7	,	,	PUNCT
fueconorg-12932	467	8	22(2	22(2	NUM
fueconorg-12932	467	9	)	)	PUNCT
fueconorg-12932	467	10	,	,	PUNCT
fueconorg-12932	467	11	142	142	NUM
fueconorg-12932	467	12	-	-	SYM
fueconorg-12932	467	13	162	162	NUM
fueconorg-12932	467	14	.	.	PUNCT
fueconorg-12932	468	1	http://dx.doi.org/10.1108/sjme-032018-0009	http://dx.doi.org/10.1108/sjme-032018-0009	PROPN
fueconorg-12932	468	2	shah	shah	PROPN
fueconorg-12932	468	3	,	,	PUNCT
fueconorg-12932	468	4	s.	s.	PROPN
fueconorg-12932	468	5	a.	a.	PROPN
fueconorg-12932	468	6	,	,	PUNCT
fueconorg-12932	468	7	shoukat	shoukat	PROPN
fueconorg-12932	468	8	,	,	PUNCT
fueconorg-12932	468	9	m.	m.	PROPN
fueconorg-12932	468	10	h.	h.	PROPN
fueconorg-12932	468	11	,	,	PUNCT
fueconorg-12932	468	12	ahmad	ahmad	PROPN
fueconorg-12932	468	13	,	,	PUNCT
fueconorg-12932	468	14	m.	m.	NOUN
fueconorg-12932	468	15	s.	s.	PROPN
fueconorg-12932	468	16	,	,	PUNCT
fueconorg-12932	468	17	&	&	CCONJ
fueconorg-12932	468	18	khan	khan	PROPN
fueconorg-12932	468	19	,	,	PUNCT
fueconorg-12932	468	20	b.	b.	PROPN
fueconorg-12932	468	21	(	(	PUNCT
fueconorg-12932	468	22	2024	2024	NUM
fueconorg-12932	468	23	)	)	PUNCT
fueconorg-12932	468	24	.	.	PUNCT
fueconorg-12932	469	1	role	role	NOUN
fueconorg-12932	469	2	of	of	ADP
fueconorg-12932	469	3	social	social	ADJ
fueconorg-12932	469	4	media	medium	NOUN
fueconorg-12932	469	5	technologies	technology	NOUN
fueconorg-12932	469	6	and	and	CCONJ
fueconorg-12932	469	7	customer	customer	NOUN
fueconorg-12932	469	8	relationship	relationship	NOUN
fueconorg-12932	469	9	management	management	NOUN
fueconorg-12932	469	10	capabilities	capabilitie	VERB
fueconorg-12932	469	11	2.0	2.0	NUM
fueconorg-12932	469	12	in	in	ADP
fueconorg-12932	469	13	creating	create	VERB
fueconorg-12932	469	14	customer	customer	NOUN
fueconorg-12932	469	15	loyalty	loyalty	NOUN
fueconorg-12932	469	16	and	and	CCONJ
fueconorg-12932	469	17	university	university	NOUN
fueconorg-12932	469	18	reputation	reputation	NOUN
fueconorg-12932	469	19	.	.	PUNCT
fueconorg-12932	470	1	journal	journal	NOUN
fueconorg-12932	470	2	of	of	ADP
fueconorg-12932	470	3	marketing	marketing	NOUN
fueconorg-12932	470	4	for	for	ADP
fueconorg-12932	470	5	higher	high	ADJ
fueconorg-12932	470	6	education	education	NOUN
fueconorg-12932	470	7	,	,	PUNCT
fueconorg-12932	470	8	34(1	34(1	NUM
fueconorg-12932	470	9	)	)	PUNCT
fueconorg-12932	470	10	,	,	PUNCT
fueconorg-12932	470	11	344	344	NUM
fueconorg-12932	470	12	-	-	SYM
fueconorg-12932	470	13	367	367	NUM
fueconorg-12932	470	14	.	.	PUNCT
fueconorg-12932	471	1	https://doi.org/10.1080/08841241.2021.1991072	https://doi.org/10.1080/08841241.2021.1991072	NOUN
fueconorg-12932	471	2	sin	sin	NOUN
fueconorg-12932	471	3	,	,	PUNCT
fueconorg-12932	471	4	l.	l.	PROPN
fueconorg-12932	471	5	y.	y.	PROPN
fueconorg-12932	471	6	m.	m.	PROPN
fueconorg-12932	471	7	,	,	PUNCT
fueconorg-12932	471	8	tse	tse	PROPN
fueconorg-12932	471	9	,	,	PUNCT
fueconorg-12932	471	10	a.	a.	PROPN
fueconorg-12932	471	11	c.	c.	PROPN
fueconorg-12932	471	12	b.	b.	PROPN
fueconorg-12932	471	13	,	,	PUNCT
fueconorg-12932	471	14	&	&	CCONJ
fueconorg-12932	471	15	yim	yim	PROPN
fueconorg-12932	471	16	,	,	PUNCT
fueconorg-12932	471	17	f.	f.	PROPN
fueconorg-12932	471	18	h.	h.	PROPN
fueconorg-12932	471	19	(	(	PUNCT
fueconorg-12932	471	20	2005	2005	NUM
fueconorg-12932	471	21	)	)	PUNCT
fueconorg-12932	471	22	.	.	PUNCT
fueconorg-12932	472	1	crm	crm	NOUN
fueconorg-12932	472	2	:	:	PUNCT
fueconorg-12932	472	3	conceptualization	conceptualization	NOUN
fueconorg-12932	472	4	and	and	CCONJ
fueconorg-12932	472	5	scale	scale	NOUN
fueconorg-12932	472	6	development	development	NOUN
fueconorg-12932	472	7	.	.	PUNCT
fueconorg-12932	473	1	european	european	PROPN
fueconorg-12932	473	2	journal	journal	PROPN
fueconorg-12932	473	3	of	of	ADP
fueconorg-12932	473	4	marketing	marketing	NOUN
fueconorg-12932	473	5	,	,	PUNCT
fueconorg-12932	473	6	39(11/12	39(11/12	NOUN
fueconorg-12932	473	7	)	)	PUNCT
fueconorg-12932	473	8	,	,	PUNCT
fueconorg-12932	473	9	1264	1264	NUM
fueconorg-12932	473	10	-	-	SYM
fueconorg-12932	473	11	1290	1290	NUM
fueconorg-12932	473	12	.	.	PUNCT
fueconorg-12932	474	1	https://doi.org/10.1108/03090560510623253	https://doi.org/10.1108/03090560510623253	PROPN
fueconorg-12932	474	2	https://doi.org/10.1186/s41180-016-0004-1	https://doi.org/10.1186/s41180-016-0004-1	NUM
fueconorg-12932	474	3	https://doi.org/10.1016/j.jhtm.2019.01.003	https://doi.org/10.1016/j.jhtm.2019.01.003	DET
fueconorg-12932	474	4	https://doi.org/10.1108/ijoem-07-2021-1164	https://doi.org/10.1108/ijoem-07-2021-1164	NOUN
fueconorg-12932	474	5	https://doi.org/10.1108/bij-12-2021-0749	https://doi.org/10.1108/bij-12-2021-0749	PRON
fueconorg-12932	474	6	https://doi.org/10.1108/09596111011018151	https://doi.org/10.1108/09596111011018151	NOUN
fueconorg-12932	474	7	https://doi.org/10.1177/0266382105060604	https://doi.org/10.1177/0266382105060604	VERB
fueconorg-12932	474	8	https://doi.org/10.1016/j.chb.2016.05.003	https://doi.org/10.1016/j.chb.2016.05.003	ADJ
fueconorg-12932	474	9	https://doi.org/10.1108/jhtt-05-2021-0144	https://doi.org/10.1108/jhtt-05-2021-0144	PROPN
fueconorg-12932	474	10	https://doi.org/10.1108/ijchm-10-2015-0617	https://doi.org/10.1108/ijchm-10-2015-0617	PROPN
fueconorg-12932	474	11	https://doi.org/10.1080/19368623.2017.1254579	https://doi.org/10.1080/19368623.2017.1254579	PRON
fueconorg-12932	474	12	https://doi.org/10.1108/%0bjima-08-2023-0265	https://doi.org/10.1108/%0bjima-08-2023-0265	AUX
fueconorg-12932	474	13	https://doi.org/10.1108/%0bjima-08-2023-0265	https://doi.org/10.1108/%0bjima-08-2023-0265	AUX
fueconorg-12932	474	14	https://doi.org/10.1016/s0263-2373(01)00067-6	https://doi.org/10.1016/s0263-2373(01)00067-6	NOUN
fueconorg-12932	474	15	https://doi.org/10.1509/jmkr.41.3.%0b293.35991	https://doi.org/10.1509/jmkr.41.3.%0b293.35991	PROPN
fueconorg-12932	474	16	https://doi.org/10.1509/jmkr.41.3.%0b293.35991	https://doi.org/10.1509/jmkr.41.3.%0b293.35991	PROPN
fueconorg-12932	474	17	https://doi.org/10.1109/access.2019.2919030	https://doi.org/10.1109/access.2019.2919030	PROPN
fueconorg-12932	474	18	https://doi.org/10.1080/1051712x.2018.1424754	https://doi.org/10.1080/1051712x.2018.1424754	PROPN
fueconorg-12932	474	19	https://doi.org/10.1057/palgrave.crr.1540060	https://doi.org/10.1057/palgrave.crr.1540060	NOUN
fueconorg-12932	474	20	http://dx.doi.org/10.1108/sjme-03-2018-0009	http://dx.doi.org/10.1108/sjme-03-2018-0009	NOUN
fueconorg-12932	474	21	http://dx.doi.org/10.1108/sjme-03-2018-0009	http://dx.doi.org/10.1108/sjme-03-2018-0009	PROPN
fueconorg-12932	474	22	https://doi.org/10.1080/08841241.2021.1991072	https://doi.org/10.1080/08841241.2021.1991072	PROPN
fueconorg-12932	474	23	https://doi.org/10.1108/03090560510623253	https://doi.org/10.1108/03090560510623253	ADJ
fueconorg-12932	474	24	162	162	NUM
fueconorg-12932	474	25	m.	m.	NOUN
fueconorg-12932	474	26	mechta	mechta	NOUN
fueconorg-12932	474	27	,	,	PUNCT
fueconorg-12932	474	28	m.	m.	PROPN
fueconorg-12932	474	29	kebab	kebab	PROPN
fueconorg-12932	474	30	,	,	PUNCT
fueconorg-12932	474	31	h.	h.	PROPN
fueconorg-12932	474	32	bouabdellah	bouabdellah	PROPN
fueconorg-12932	474	33	,	,	PUNCT
fueconorg-12932	474	34	k.	k.	PROPN
fueconorg-12932	474	35	mouloudj	mouloudj	PROPN
fueconorg-12932	474	36	silva	silva	PROPN
fueconorg-12932	474	37	,	,	PUNCT
fueconorg-12932	474	38	r.	r.	PROPN
fueconorg-12932	474	39	,	,	PUNCT
fueconorg-12932	474	40	&	&	CCONJ
fueconorg-12932	474	41	batista	batista	PROPN
fueconorg-12932	474	42	,	,	PUNCT
fueconorg-12932	474	43	l.	l.	PROPN
fueconorg-12932	474	44	(	(	PUNCT
fueconorg-12932	474	45	2007	2007	NUM
fueconorg-12932	474	46	)	)	PUNCT
fueconorg-12932	474	47	.	.	PUNCT
fueconorg-12932	475	1	boosting	boost	VERB
fueconorg-12932	475	2	government	government	NOUN
fueconorg-12932	475	3	reputation	reputation	NOUN
fueconorg-12932	475	4	through	through	ADP
fueconorg-12932	475	5	crm	crm	PROPN
fueconorg-12932	475	6	.	.	PUNCT
fueconorg-12932	476	1	the	the	DET
fueconorg-12932	476	2	international	international	ADJ
fueconorg-12932	476	3	journal	journal	NOUN
fueconorg-12932	476	4	of	of	ADP
fueconorg-12932	476	5	public	public	ADJ
fueconorg-12932	476	6	sector	sector	NOUN
fueconorg-12932	476	7	management	management	NOUN
fueconorg-12932	476	8	,	,	PUNCT
fueconorg-12932	476	9	20(7	20(7	NUM
fueconorg-12932	476	10	)	)	PUNCT
fueconorg-12932	476	11	,	,	PUNCT
fueconorg-12932	476	12	588	588	NUM
fueconorg-12932	476	13	-	-	SYM
fueconorg-12932	476	14	607	607	NUM
fueconorg-12932	476	15	.	.	PUNCT
fueconorg-12932	477	1	https://doi.org/10.1108/09513550710823506	https://doi.org/10.1108/09513550710823506	NOUN
fueconorg-12932	477	2	sofi	sofi	PROPN
fueconorg-12932	477	3	,	,	PUNCT
fueconorg-12932	477	4	m.	m.	PROPN
fueconorg-12932	477	5	r.	r.	PROPN
fueconorg-12932	477	6	,	,	PUNCT
fueconorg-12932	477	7	bashir	bashir	PROPN
fueconorg-12932	477	8	,	,	PUNCT
fueconorg-12932	477	9	i.	i.	PROPN
fueconorg-12932	477	10	,	,	PUNCT
fueconorg-12932	477	11	parry	parry	PROPN
fueconorg-12932	477	12	,	,	PUNCT
fueconorg-12932	477	13	m.	m.	NOUN
fueconorg-12932	477	14	a.	a.	PROPN
fueconorg-12932	477	15	,	,	PUNCT
fueconorg-12932	477	16	&	&	CCONJ
fueconorg-12932	477	17	dar	dar	PROPN
fueconorg-12932	477	18	,	,	PUNCT
fueconorg-12932	477	19	a.	a.	NOUN
fueconorg-12932	477	20	(	(	PUNCT
fueconorg-12932	477	21	2020	2020	NUM
fueconorg-12932	477	22	)	)	PUNCT
fueconorg-12932	477	23	.	.	PUNCT
fueconorg-12932	478	1	the	the	DET
fueconorg-12932	478	2	effect	effect	NOUN
fueconorg-12932	478	3	of	of	ADP
fueconorg-12932	478	4	customer	customer	NOUN
fueconorg-12932	478	5	relationship	relationship	NOUN
fueconorg-12932	478	6	management	management	NOUN
fueconorg-12932	478	7	(	(	PUNCT
fueconorg-12932	478	8	crm	crm	NOUN
fueconorg-12932	478	9	)	)	PUNCT
fueconorg-12932	478	10	dimensions	dimension	NOUN
fueconorg-12932	478	11	on	on	ADP
fueconorg-12932	478	12	hotel	hotel	NOUN
fueconorg-12932	478	13	customer	customer	NOUN
fueconorg-12932	478	14	’s	’s	PART
fueconorg-12932	478	15	satisfaction	satisfaction	NOUN
fueconorg-12932	478	16	in	in	ADP
fueconorg-12932	478	17	kashmir	kashmir	PROPN
fueconorg-12932	478	18	.	.	PUNCT
fueconorg-12932	479	1	international	international	PROPN
fueconorg-12932	479	2	journal	journal	PROPN
fueconorg-12932	479	3	of	of	ADP
fueconorg-12932	479	4	tourism	tourism	NOUN
fueconorg-12932	479	5	cities	city	NOUN
fueconorg-12932	479	6	,	,	PUNCT
fueconorg-12932	479	7	6(3	6(3	NUM
fueconorg-12932	479	8	)	)	PUNCT
fueconorg-12932	479	9	,	,	PUNCT
fueconorg-12932	479	10	601620	601620	NUM
fueconorg-12932	479	11	.	.	PUNCT
fueconorg-12932	480	1	https://doi.org/10.1108/ijtc-06-2019-0075	https://doi.org/10.1108/ijtc-06-2019-0075	PROPN
fueconorg-12932	480	2	soltani	soltani	PROPN
fueconorg-12932	480	3	,	,	PUNCT
fueconorg-12932	480	4	z.	z.	PROPN
fueconorg-12932	480	5	,	,	PUNCT
fueconorg-12932	480	6	zareie	zareie	PROPN
fueconorg-12932	480	7	,	,	PUNCT
fueconorg-12932	480	8	b.	b.	PROPN
fueconorg-12932	480	9	,	,	PUNCT
fueconorg-12932	480	10	milani	milani	PROPN
fueconorg-12932	480	11	,	,	PUNCT
fueconorg-12932	480	12	f.	f.	PROPN
fueconorg-12932	480	13	s.	s.	PROPN
fueconorg-12932	480	14	,	,	PUNCT
fueconorg-12932	480	15	&	&	CCONJ
fueconorg-12932	480	16	navimipour	navimipour	PROPN
fueconorg-12932	480	17	,	,	PUNCT
fueconorg-12932	480	18	n.	n.	PROPN
fueconorg-12932	480	19	j.	j.	PROPN
fueconorg-12932	480	20	(	(	PUNCT
fueconorg-12932	480	21	2018	2018	NUM
fueconorg-12932	480	22	)	)	PUNCT
fueconorg-12932	480	23	.	.	PUNCT
fueconorg-12932	481	1	the	the	DET
fueconorg-12932	481	2	impact	impact	NOUN
fueconorg-12932	481	3	of	of	ADP
fueconorg-12932	481	4	the	the	DET
fueconorg-12932	481	5	customer	customer	NOUN
fueconorg-12932	481	6	relationship	relationship	NOUN
fueconorg-12932	481	7	management	management	NOUN
fueconorg-12932	481	8	on	on	ADP
fueconorg-12932	481	9	the	the	DET
fueconorg-12932	481	10	organization	organization	NOUN
fueconorg-12932	481	11	performance	performance	NOUN
fueconorg-12932	481	12	.	.	PUNCT
fueconorg-12932	482	1	the	the	DET
fueconorg-12932	482	2	journal	journal	NOUN
fueconorg-12932	482	3	of	of	ADP
fueconorg-12932	482	4	high	high	ADJ
fueconorg-12932	482	5	technology	technology	NOUN
fueconorg-12932	482	6	management	management	NOUN
fueconorg-12932	482	7	research	research	NOUN
fueconorg-12932	482	8	,	,	PUNCT
fueconorg-12932	482	9	29(2	29(2	NUM
fueconorg-12932	482	10	)	)	PUNCT
fueconorg-12932	482	11	,	,	PUNCT
fueconorg-12932	482	12	237	237	NUM
fueconorg-12932	482	13	-	-	SYM
fueconorg-12932	482	14	246	246	NUM
fueconorg-12932	482	15	.	.	PUNCT
fueconorg-12932	483	1	https://doi.org/10.1016/j.hitech.2018.10.001	https://doi.org/10.1016/j.hitech.2018.10.001	PROPN
fueconorg-12932	483	2	srinivasan	srinivasan	NOUN
fueconorg-12932	483	3	,	,	PUNCT
fueconorg-12932	483	4	s.	s.	PROPN
fueconorg-12932	483	5	s.	s.	PROPN
fueconorg-12932	483	6	,	,	PUNCT
fueconorg-12932	483	7	anderson	anderson	PROPN
fueconorg-12932	483	8	,	,	PUNCT
fueconorg-12932	483	9	r.	r.	PROPN
fueconorg-12932	483	10	,	,	PUNCT
fueconorg-12932	483	11	&	&	CCONJ
fueconorg-12932	483	12	ponnavolu	ponnavolu	PROPN
fueconorg-12932	483	13	,	,	PUNCT
fueconorg-12932	483	14	k.	k.	PROPN
fueconorg-12932	483	15	(	(	PUNCT
fueconorg-12932	483	16	2002	2002	NUM
fueconorg-12932	483	17	)	)	PUNCT
fueconorg-12932	483	18	.	.	PUNCT
fueconorg-12932	484	1	customer	customer	NOUN
fueconorg-12932	484	2	loyalty	loyalty	NOUN
fueconorg-12932	484	3	in	in	ADP
fueconorg-12932	484	4	e	e	NOUN
fueconorg-12932	484	5	-	-	NOUN
fueconorg-12932	484	6	commerce	commerce	NOUN
fueconorg-12932	484	7	:	:	PUNCT
fueconorg-12932	484	8	an	an	DET
fueconorg-12932	484	9	exploration	exploration	NOUN
fueconorg-12932	484	10	of	of	ADP
fueconorg-12932	484	11	its	its	PRON
fueconorg-12932	484	12	antecedents	antecedent	NOUN
fueconorg-12932	484	13	and	and	CCONJ
fueconorg-12932	484	14	consequences	consequence	NOUN
fueconorg-12932	484	15	.	.	PUNCT
fueconorg-12932	485	1	journal	journal	NOUN
fueconorg-12932	485	2	of	of	ADP
fueconorg-12932	485	3	retailing	retailing	NOUN
fueconorg-12932	485	4	,	,	PUNCT
fueconorg-12932	485	5	78(1	78(1	NOUN
fueconorg-12932	485	6	)	)	PUNCT
fueconorg-12932	485	7	,	,	PUNCT
fueconorg-12932	485	8	41	41	NUM
fueconorg-12932	485	9	-	-	SYM
fueconorg-12932	485	10	50	50	NUM
fueconorg-12932	485	11	.	.	PUNCT
fueconorg-12932	486	1	https://doi.org/10.1016/s00224359(01)00065-3	https://doi.org/10.1016/s00224359(01)00065-3	PROPN
fueconorg-12932	486	2	torggler	torggler	NOUN
fueconorg-12932	486	3	,	,	PUNCT
fueconorg-12932	486	4	m.	m.	NOUN
fueconorg-12932	486	5	(	(	PUNCT
fueconorg-12932	486	6	2008	2008	NUM
fueconorg-12932	486	7	)	)	PUNCT
fueconorg-12932	486	8	.	.	PUNCT
fueconorg-12932	487	1	the	the	DET
fueconorg-12932	487	2	functionality	functionality	NOUN
fueconorg-12932	487	3	and	and	CCONJ
fueconorg-12932	487	4	usage	usage	NOUN
fueconorg-12932	487	5	of	of	ADP
fueconorg-12932	487	6	crm	crm	NOUN
fueconorg-12932	487	7	systems	system	NOUN
fueconorg-12932	487	8	.	.	PUNCT
fueconorg-12932	488	1	international	international	ADJ
fueconorg-12932	488	2	journal	journal	NOUN
fueconorg-12932	488	3	of	of	ADP
fueconorg-12932	488	4	electrical	electrical	ADJ
fueconorg-12932	488	5	,	,	PUNCT
fueconorg-12932	488	6	computer	computer	NOUN
fueconorg-12932	488	7	,	,	PUNCT
fueconorg-12932	488	8	energetic	energetic	ADJ
fueconorg-12932	488	9	,	,	PUNCT
fueconorg-12932	488	10	electronic	electronic	ADJ
fueconorg-12932	488	11	and	and	CCONJ
fueconorg-12932	488	12	communication	communication	NOUN
fueconorg-12932	488	13	engineering	engineering	NOUN
fueconorg-12932	488	14	,	,	PUNCT
fueconorg-12932	488	15	2(5	2(5	NUM
fueconorg-12932	488	16	)	)	PUNCT
fueconorg-12932	488	17	,	,	PUNCT
fueconorg-12932	488	18	771	771	NUM
fueconorg-12932	488	19	-	-	SYM
fueconorg-12932	488	20	779	779	NUM
fueconorg-12932	488	21	.	.	PUNCT
fueconorg-12932	489	1	van	van	PROPN
fueconorg-12932	489	2	den	den	PROPN
fueconorg-12932	489	3	hooff	hooff	PROPN
fueconorg-12932	489	4	,	,	PUNCT
fueconorg-12932	489	5	b.	b.	PROPN
fueconorg-12932	489	6	,	,	PUNCT
fueconorg-12932	489	7	&	&	CCONJ
fueconorg-12932	489	8	de	de	PROPN
fueconorg-12932	489	9	ridder	ridder	PROPN
fueconorg-12932	489	10	,	,	PUNCT
fueconorg-12932	489	11	j.	j.	PROPN
fueconorg-12932	489	12	a.	a.	PROPN
fueconorg-12932	489	13	(	(	PUNCT
fueconorg-12932	489	14	2004	2004	NUM
fueconorg-12932	489	15	)	)	PUNCT
fueconorg-12932	489	16	.	.	PUNCT
fueconorg-12932	490	1	knowledge	knowledge	NOUN
fueconorg-12932	490	2	sharing	sharing	NOUN
fueconorg-12932	490	3	in	in	ADP
fueconorg-12932	490	4	context	context	NOUN
fueconorg-12932	490	5	:	:	PUNCT
fueconorg-12932	490	6	the	the	DET
fueconorg-12932	490	7	influence	influence	NOUN
fueconorg-12932	490	8	of	of	ADP
fueconorg-12932	490	9	organizational	organizational	ADJ
fueconorg-12932	490	10	commitment	commitment	NOUN
fueconorg-12932	490	11	,	,	PUNCT
fueconorg-12932	490	12	communication	communication	NOUN
fueconorg-12932	490	13	climate	climate	NOUN
fueconorg-12932	490	14	and	and	CCONJ
fueconorg-12932	490	15	cmc	cmc	NOUN
fueconorg-12932	490	16	use	use	NOUN
fueconorg-12932	490	17	on	on	ADP
fueconorg-12932	490	18	knowledge	knowledge	NOUN
fueconorg-12932	490	19	sharing	sharing	NOUN
fueconorg-12932	490	20	.	.	PUNCT
fueconorg-12932	491	1	journal	journal	PROPN
fueconorg-12932	491	2	of	of	ADP
fueconorg-12932	491	3	knowledge	knowledge	PROPN
fueconorg-12932	491	4	management	management	NOUN
fueconorg-12932	491	5	,	,	PUNCT
fueconorg-12932	491	6	8(6	8(6	NUM
fueconorg-12932	491	7	)	)	PUNCT
fueconorg-12932	491	8	,	,	PUNCT
fueconorg-12932	491	9	117	117	NUM
fueconorg-12932	491	10	-	-	SYM
fueconorg-12932	491	11	130	130	NUM
fueconorg-12932	491	12	.	.	PUNCT
fueconorg-12932	492	1	https://doi.org/10.1108/13673270410567675	https://doi.org/10.1108/13673270410567675	PROPN
fueconorg-12932	492	2	wang	wang	PROPN
fueconorg-12932	492	3	,	,	PUNCT
fueconorg-12932	492	4	y.	y.	PROPN
fueconorg-12932	492	5	,	,	PUNCT
fueconorg-12932	492	6	kandampully	kandampully	PROPN
fueconorg-12932	492	7	,	,	PUNCT
fueconorg-12932	492	8	j.	j.	PROPN
fueconorg-12932	492	9	,	,	PUNCT
fueconorg-12932	492	10	lo	lo	PROPN
fueconorg-12932	492	11	h.	h.	PROPN
fueconorg-12932	492	12	,	,	PUNCT
fueconorg-12932	492	13	&	&	CCONJ
fueconorg-12932	492	14	shi	shi	PROPN
fueconorg-12932	492	15	,	,	PUNCT
fueconorg-12932	492	16	g.	g.	PROPN
fueconorg-12932	492	17	(	(	PUNCT
fueconorg-12932	492	18	2006	2006	NUM
fueconorg-12932	492	19	)	)	PUNCT
fueconorg-12932	492	20	.	.	PUNCT
fueconorg-12932	493	1	the	the	DET
fueconorg-12932	493	2	roles	role	NOUN
fueconorg-12932	493	3	of	of	ADP
fueconorg-12932	493	4	brand	brand	NOUN
fueconorg-12932	493	5	equity	equity	NOUN
fueconorg-12932	493	6	and	and	CCONJ
fueconorg-12932	493	7	corporate	corporate	ADJ
fueconorg-12932	493	8	reputation	reputation	NOUN
fueconorg-12932	493	9	in	in	ADP
fueconorg-12932	493	10	crm	crm	PROPN
fueconorg-12932	493	11	:	:	PUNCT
fueconorg-12932	493	12	a	a	DET
fueconorg-12932	493	13	chinese	chinese	ADJ
fueconorg-12932	493	14	study	study	NOUN
fueconorg-12932	493	15	.	.	PUNCT
fueconorg-12932	494	1	corporate	corporate	ADJ
fueconorg-12932	494	2	reputation	reputation	NOUN
fueconorg-12932	494	3	review	review	NOUN
fueconorg-12932	494	4	,	,	PUNCT
fueconorg-12932	494	5	9(3	9(3	NUM
fueconorg-12932	494	6	)	)	PUNCT
fueconorg-12932	494	7	,	,	PUNCT
fueconorg-12932	494	8	179	179	NUM
fueconorg-12932	494	9	-	-	SYM
fueconorg-12932	494	10	197	197	NUM
fueconorg-12932	494	11	.	.	PUNCT
fueconorg-12932	495	1	https://doi.org/10.1057/palgrave.crr.1550027	https://doi.org/10.1057/palgrave.crr.1550027	PROPN
fueconorg-12932	495	2	wartick	wartick	PROPN
fueconorg-12932	495	3	,	,	PUNCT
fueconorg-12932	495	4	l.	l.	PROPN
fueconorg-12932	495	5	s.	s.	PROPN
fueconorg-12932	495	6	(	(	PUNCT
fueconorg-12932	495	7	2002	2002	NUM
fueconorg-12932	495	8	)	)	PUNCT
fueconorg-12932	495	9	.	.	PUNCT
fueconorg-12932	496	1	measuring	measure	VERB
fueconorg-12932	496	2	corporate	corporate	ADJ
fueconorg-12932	496	3	reputation	reputation	NOUN
fueconorg-12932	496	4	,	,	PUNCT
fueconorg-12932	496	5	definition	definition	NOUN
fueconorg-12932	496	6	and	and	CCONJ
fueconorg-12932	496	7	data	datum	NOUN
fueconorg-12932	496	8	.	.	PUNCT
fueconorg-12932	497	1	business	business	NOUN
fueconorg-12932	497	2	&	&	CCONJ
fueconorg-12932	497	3	society	society	NOUN
fueconorg-12932	497	4	,	,	PUNCT
fueconorg-12932	497	5	41(4	41(4	NUM
fueconorg-12932	497	6	)	)	PUNCT
fueconorg-12932	497	7	,	,	PUNCT
fueconorg-12932	497	8	371	371	NUM
fueconorg-12932	497	9	-	-	SYM
fueconorg-12932	497	10	392	392	NUM
fueconorg-12932	497	11	.	.	PUNCT
fueconorg-12932	498	1	https://doi.org/10.1177/0007650302238774	https://doi.org/10.1177/0007650302238774	PROPN
fueconorg-12932	498	2	williams	williams	PROPN
fueconorg-12932	498	3	,	,	PUNCT
fueconorg-12932	498	4	m.	m.	NOUN
fueconorg-12932	498	5	,	,	PUNCT
fueconorg-12932	498	6	buttle	buttle	PROPN
fueconorg-12932	498	7	,	,	PUNCT
fueconorg-12932	498	8	f.	f.	PROPN
fueconorg-12932	498	9	,	,	PUNCT
fueconorg-12932	498	10	&	&	CCONJ
fueconorg-12932	498	11	biggemann	biggemann	PROPN
fueconorg-12932	498	12	,	,	PUNCT
fueconorg-12932	498	13	s.	s.	PROPN
fueconorg-12932	498	14	(	(	PUNCT
fueconorg-12932	498	15	2012	2012	NUM
fueconorg-12932	498	16	)	)	PUNCT
fueconorg-12932	498	17	.	.	PUNCT
fueconorg-12932	499	1	relating	relate	VERB
fueconorg-12932	499	2	word	word	NOUN
fueconorg-12932	499	3	-	-	PUNCT
fueconorg-12932	499	4	of	of	ADP
fueconorg-12932	499	5	-	-	PUNCT
fueconorg-12932	499	6	mouth	mouth	NOUN
fueconorg-12932	499	7	to	to	ADP
fueconorg-12932	499	8	corporate	corporate	ADJ
fueconorg-12932	499	9	reputation	reputation	NOUN
fueconorg-12932	499	10	.	.	PUNCT
fueconorg-12932	500	1	public	public	ADJ
fueconorg-12932	500	2	communication	communication	NOUN
fueconorg-12932	500	3	review	review	NOUN
fueconorg-12932	500	4	,	,	PUNCT
fueconorg-12932	500	5	2(2	2(2	NUM
fueconorg-12932	500	6	)	)	PUNCT
fueconorg-12932	500	7	,	,	PUNCT
fueconorg-12932	500	8	3	3	NUM
fueconorg-12932	500	9	-	-	SYM
fueconorg-12932	500	10	16	16	NUM
fueconorg-12932	500	11	.	.	PUNCT
fueconorg-12932	501	1	https://doi.org/10.5130/pcr.v2i2.2590	https://doi.org/10.5130/pcr.v2i2.2590	NUM
fueconorg-12932	501	2	wu	wu	PROPN
fueconorg-12932	501	3	,	,	PUNCT
fueconorg-12932	501	4	s.	s.	PROPN
fueconorg-12932	501	5	i.	i.	PROPN
fueconorg-12932	501	6	,	,	PUNCT
fueconorg-12932	501	7	&	&	CCONJ
fueconorg-12932	501	8	lu	lu	PROPN
fueconorg-12932	501	9	,	,	PUNCT
fueconorg-12932	501	10	c.	c.	PROPN
fueconorg-12932	501	11	l.	l.	PROPN
fueconorg-12932	501	12	(	(	PUNCT
fueconorg-12932	501	13	2012	2012	NUM
fueconorg-12932	501	14	)	)	PUNCT
fueconorg-12932	501	15	.	.	PUNCT
fueconorg-12932	502	1	the	the	DET
fueconorg-12932	502	2	relationship	relationship	NOUN
fueconorg-12932	502	3	between	between	ADP
fueconorg-12932	502	4	crm	crm	PROPN
fueconorg-12932	502	5	,	,	PUNCT
fueconorg-12932	502	6	rm	rm	PROPN
fueconorg-12932	502	7	,	,	PUNCT
fueconorg-12932	502	8	and	and	CCONJ
fueconorg-12932	502	9	business	business	NOUN
fueconorg-12932	502	10	performance	performance	NOUN
fueconorg-12932	502	11	:	:	PUNCT
fueconorg-12932	502	12	a	a	DET
fueconorg-12932	502	13	study	study	NOUN
fueconorg-12932	502	14	of	of	ADP
fueconorg-12932	502	15	the	the	DET
fueconorg-12932	502	16	hotel	hotel	NOUN
fueconorg-12932	502	17	industry	industry	NOUN
fueconorg-12932	502	18	in	in	ADP
fueconorg-12932	502	19	taiwan	taiwan	PROPN
fueconorg-12932	502	20	.	.	PUNCT
fueconorg-12932	503	1	international	international	ADJ
fueconorg-12932	503	2	journal	journal	PROPN
fueconorg-12932	503	3	of	of	ADP
fueconorg-12932	503	4	hospitality	hospitality	PROPN
fueconorg-12932	503	5	management	management	NOUN
fueconorg-12932	503	6	,	,	PUNCT
fueconorg-12932	503	7	31(1	31(1	NUM
fueconorg-12932	503	8	)	)	PUNCT
fueconorg-12932	503	9	,	,	PUNCT
fueconorg-12932	503	10	276	276	NUM
fueconorg-12932	503	11	-	-	SYM
fueconorg-12932	503	12	285	285	NUM
fueconorg-12932	503	13	.	.	PUNCT
fueconorg-12932	504	1	https://doi.org/10.1016/j.ijhm.2011.06.012	https://doi.org/10.1016/j.ijhm.2011.06.012	NUM
fueconorg-12932	504	2	uticaj	uticaj	NOUN
fueconorg-12932	504	3	dimenzija	dimenzija	NOUN
fueconorg-12932	504	4	upravljanja	upravljanja	ADJ
fueconorg-12932	504	5	odnosima	odnosima	PROPN
fueconorg-12932	504	6	s	s	PART
fueconorg-12932	504	7	kupcima	kupcima	PROPN
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fueconorg-12932	504	9	reputaciju	reputaciju	PROPN
fueconorg-12932	504	10	hotela	hotela	PROPN
fueconorg-12932	504	11	:	:	PUNCT
fueconorg-12932	504	12	empirijska	empirijska	PROPN
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fueconorg-12932	505	3	od	od	PROPN
fueconorg-12932	505	4	izuzetne	izuzetne	PROPN
fueconorg-12932	505	5	važnosti	važnosti	PROPN
fueconorg-12932	505	6	;	;	PUNCT
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fueconorg-12932	505	8	,	,	PUNCT
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fueconorg-12932	505	13	složen	složen	PROPN
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fueconorg-12932	505	17	.	.	PUNCT
fueconorg-12932	506	1	shodno	shodno	PROPN
fueconorg-12932	506	2	tome	tome	NOUN
fueconorg-12932	506	3	,	,	PUNCT
fueconorg-12932	506	4	ova	ova	X
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fueconorg-12932	506	7	sprovedena	sprovedena	PROPN
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fueconorg-12932	506	9	istraži	istraži	NOUN
fueconorg-12932	506	10	uticaj	uticaj	NOUN
fueconorg-12932	506	11	različitih	različitih	NOUN
fueconorg-12932	506	12	dimenzija	dimenzija	NOUN
fueconorg-12932	506	13	upravljanja	upravljanja	ADJ
fueconorg-12932	506	14	odnosima	odnosima	PROPN
fueconorg-12932	506	15	s	s	PROPN
fueconorg-12932	506	16	kupcima	kupcima	PROPN
fueconorg-12932	506	17	(	(	PUNCT
fueconorg-12932	506	18	crm	crm	PROPN
fueconorg-12932	506	19	)	)	PUNCT
fueconorg-12932	506	20	na	na	ADP
fueconorg-12932	506	21	reputaciju	reputaciju	PROPN
fueconorg-12932	506	22	u	u	PROPN
fueconorg-12932	506	23	sektoru	sektoru	PROPN
fueconorg-12932	506	24	hotela	hotela	PROPN
fueconorg-12932	506	25	.	.	PUNCT
fueconorg-12932	507	1	podaci	podaci	NOUN
fueconorg-12932	507	2	su	su	PROPN
fueconorg-12932	507	3	prikupljeni	prikupljeni	PROPN
fueconorg-12932	507	4	od	od	PROPN
fueconorg-12932	507	5	136	136	NUM
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fueconorg-12932	507	7	putem	putem	NOUN
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fueconorg-12932	507	9	od	od	PROPN
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fueconorg-12932	507	11	pitanja	pitanja	PROPN
fueconorg-12932	507	12	koristeći	koristeći	PROPN
fueconorg-12932	507	13	pristup	pristup	PROPN
fueconorg-12932	507	14	uzorkovanju	uzorkovanju	PROPN
fueconorg-12932	507	15	pogodnosti	pogodnosti	PROPN
fueconorg-12932	507	16	.	.	PUNCT
fueconorg-12932	508	1	višestruke	višestruke	NOUN
fueconorg-12932	508	2	linearne	linearne	ADJ
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fueconorg-12932	508	4	analize	analize	VERB
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fueconorg-12932	508	6	su	su	PROPN
fueconorg-12932	508	7	za	za	PROPN
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fueconorg-12932	508	10	.	.	PUNCT
fueconorg-12932	509	1	rezultati	rezultati	PROPN
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fueconorg-12932	509	3	da	da	PROPN
fueconorg-12932	509	4	ključne	ključne	PROPN
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fueconorg-12932	509	8	su	su	PROPN
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fueconorg-12932	509	12	kupce	kupce	ADJ
fueconorg-12932	509	13	,	,	PUNCT
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fueconorg-12932	510	3	i	i	PRON
fueconorg-12932	510	4	crm	crm	PROPN
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fueconorg-12932	510	9	pozitivan	pozitivan	NOUN
fueconorg-12932	511	1	i	i	PRON
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fueconorg-12932	511	3	uticaj	uticaj	NOUN
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fueconorg-12932	511	5	reputaciju	reputaciju	PROPN
fueconorg-12932	511	6	hotela	hotela	PROPN
fueconorg-12932	511	7	.	.	PUNCT
fueconorg-12932	512	1	nasuprot	nasuprot	PROPN
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fueconorg-12932	512	9	pokazala	pokazala	NOUN
fueconorg-12932	512	10	značajan	značajan	PROPN
fueconorg-12932	512	11	uticaj	uticaj	NOUN
fueconorg-12932	512	12	na	na	ADP
fueconorg-12932	512	13	reputaciju	reputaciju	PROPN
fueconorg-12932	512	14	hotela	hotela	PROPN
fueconorg-12932	512	15	,	,	PUNCT
fueconorg-12932	512	16	potvrđujući	potvrđujući	PROPN
fueconorg-12932	512	17	da	da	PROPN
fueconorg-12932	512	18	se	se	PROPN
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fueconorg-12932	512	20	crm	crm	VERB
fueconorg-12932	512	21	-	-	PUNCT
fueconorg-12932	512	22	a	a	DET
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fueconorg-12932	512	24	u	u	NOUN
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fueconorg-12932	512	26	praktičnoj	praktičnoj	VERB
fueconorg-12932	512	27	primeni	primeni	NOUN
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fueconorg-12932	512	29	a	a	DET
fueconorg-12932	512	30	ne	ne	X
fueconorg-12932	512	31	samo	samo	X
fueconorg-12932	512	32	u	u	PROPN
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fueconorg-12932	512	34	organizacionoj	organizacionoj	NOUN
fueconorg-12932	512	35	strukturi	strukturi	NOUN
fueconorg-12932	512	36	.	.	PUNCT
fueconorg-12932	513	1	ova	ova	PROPN
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fueconorg-12932	513	5	hotela	hotela	PROPN
fueconorg-12932	513	6	da	da	PROPN
fueconorg-12932	513	7	bolje	bolje	PROPN
fueconorg-12932	513	8	razumeju	razumeju	PROPN
fueconorg-12932	513	9	vitalnu	vitalnu	PROPN
fueconorg-12932	513	10	ulogu	ulogu	PROPN
fueconorg-12932	513	11	koju	koju	PROPN
fueconorg-12932	513	12	crm	crm	PROPN
fueconorg-12932	513	13	strategije	strategije	PROPN
fueconorg-12932	513	14	igraju	igraju	PROPN
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fueconorg-12932	513	17	reputacije	reputacije	NOUN
fueconorg-12932	513	18	njihovih	njihovih	ADJ
fueconorg-12932	513	19	objekata	objekata	ADJ
fueconorg-12932	513	20	.	.	PUNCT
fueconorg-12932	514	1	ključne	ključne	PROPN
fueconorg-12932	514	2	reči	reči	NOUN
fueconorg-12932	514	3	:	:	PUNCT
fueconorg-12932	514	4	industrija	industrija	ADJ
fueconorg-12932	514	5	ugostiteljstva	ugostiteljstva	NOUN
fueconorg-12932	514	6	,	,	PUNCT
fueconorg-12932	514	7	upravljanje	upravljanje	ADJ
fueconorg-12932	514	8	znanjem	znanjem	NOUN
fueconorg-12932	514	9	,	,	PUNCT
fueconorg-12932	514	10	upravljanje	upravljanje	ADJ
fueconorg-12932	514	11	odnosima	odnosima	NOUN
fueconorg-12932	514	12	,	,	PUNCT
fueconorg-12932	514	13	reputacija	reputacija	PROPN
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fueconorg-12932	514	17	https://doi.org/10.1016/s0022-4359(01)00065-3	https://doi.org/10.1016/s0022-4359(01)00065-3	PROPN
fueconorg-12932	514	18	https://doi.org/10.1016/s0022-4359(01)00065-3	https://doi.org/10.1016/s0022-4359(01)00065-3	PROPN
fueconorg-12932	514	19	https://doi.org/10.1108/13673270410567675	https://doi.org/10.1108/13673270410567675	VERB
fueconorg-12932	514	20	https://doi.org/10.1057/palgrave.crr.1550027	https://doi.org/10.1057/palgrave.crr.1550027	PROPN
fueconorg-12932	514	21	https://doi.org/10.1177/0007650302238774	https://doi.org/10.1177/0007650302238774	NUM
fueconorg-12932	514	22	https://doi.org/10.5130/pcr.v2i2.2590	https://doi.org/10.5130/pcr.v2i2.2590	VERB
fueconorg-12932	514	23	https://doi.org/10.1016/j.ijhm.2011.06.012	https://doi.org/10.1016/j.ijhm.2011.06.012	NUM