id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fsr-3381	Carlander, Anders; Gamble, Amelie; Garling, Tommy; Hauff, Jeanette Carlsson; Johansson, Lars-Olof; Holmen, Martin	The role of perceived quality of personal service in influencing trust and satisfaction with banks	2018	16	.pdf	application/pdf	7467	408	58	We argue that an additional benefit of personal service is that it influences the determi- nants of customers’ trust in a bank, and through trust satisfaction with the bank. It has been demonstrated that trust increases with repeated personal contacts (e.g., Jones and George, 1998; King-Casas et al., 2005), and we assume that this also applies to the relationship between bank customers and bank employees.	cache/fsr-3381.pdf	txt/fsr-3381.txt