id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fsr-3451	Nourallah, Mustafa; Strandberg, Christer; Ohman, Peter	Mobile bank applications: loyalty of young bank customers	2021	21	.pdf	application/pdf	9086	632	53	The effect of multi-channel service quality on mobile customer loyalty in an online-and-mo- bile retail context. What keeps mobile banking customers loyal?	cache/fsr-3451.pdf	txt/fsr-3451.txt