id	sid	tid	token	lemma	pos
fsr-3381	1	1	the	the	DET
fsr-3381	1	2	role	role	NOUN
fsr-3381	1	3	of	of	ADP
fsr-3381	1	4	perceived	perceive	VERB
fsr-3381	1	5	quality	quality	NOUN
fsr-3381	1	6	of	of	ADP
fsr-3381	1	7	personal	personal	ADJ
fsr-3381	1	8	service	service	NOUN
fsr-3381	1	9	in	in	ADP
fsr-3381	1	10	influencing	influence	VERB
fsr-3381	1	11	trust	trust	NOUN
fsr-3381	1	12	and	and	CCONJ
fsr-3381	1	13	satisfaction	satisfaction	NOUN
fsr-3381	1	14	with	with	ADP
fsr-3381	1	15	banks	bank	NOUN
fsr-3381	1	16	anders	ander	NOUN
fsr-3381	1	17	carlander	carlander	PROPN
fsr-3381	1	18	,	,	PUNCT
fsr-3381	1	19	ph.d.a	ph.d.a	PROPN
fsr-3381	1	20	,	,	PUNCT
fsr-3381	1	21	*	*	PUNCT
fsr-3381	1	22	,	,	PUNCT
fsr-3381	1	23	amelie	amelie	NOUN
fsr-3381	1	24	gamble	gamble	NOUN
fsr-3381	1	25	,	,	PUNCT
fsr-3381	1	26	ph.d.a	ph.d.a	PROPN
fsr-3381	1	27	,	,	PUNCT
fsr-3381	1	28	tommy	tommy	NOUN
fsr-3381	1	29	gärling	gärling	NOUN
fsr-3381	1	30	,	,	PUNCT
fsr-3381	1	31	ph.d.a	ph.d.a	PROPN
fsr-3381	1	32	,	,	PUNCT
fsr-3381	1	33	jeanette	jeanette	PROPN
fsr-3381	1	34	carlsson	carlsson	PROPN
fsr-3381	1	35	hauff	hauff	PROPN
fsr-3381	1	36	,	,	PUNCT
fsr-3381	1	37	ph.d.b	ph.d.b	PROPN
fsr-3381	1	38	,	,	PUNCT
fsr-3381	1	39	lars	lars	PROPN
fsr-3381	1	40	-	-	PUNCT
fsr-3381	1	41	olof	olof	PROPN
fsr-3381	1	42	johansson	johansson	PROPN
fsr-3381	1	43	,	,	PUNCT
fsr-3381	1	44	ph.d.a	ph.d.a	PROPN
fsr-3381	1	45	,	,	PUNCT
fsr-3381	1	46	martin	martin	PROPN
fsr-3381	1	47	holmen	holmen	PROPN
fsr-3381	1	48	,	,	PUNCT
fsr-3381	1	49	ph.d.b	ph.d.b	NOUN
fsr-3381	1	50	adepartment	adepartment	NOUN
fsr-3381	1	51	of	of	ADP
fsr-3381	1	52	psychology	psychology	NOUN
fsr-3381	1	53	,	,	PUNCT
fsr-3381	1	54	university	university	PROPN
fsr-3381	1	55	of	of	ADP
fsr-3381	1	56	gothenburg	gothenburg	PROPN
fsr-3381	1	57	,	,	PUNCT
fsr-3381	1	58	p.o	p.o	PROPN
fsr-3381	1	59	.	.	PROPN
fsr-3381	1	60	box	box	PROPN
fsr-3381	1	61	100	100	NUM
fsr-3381	1	62	,	,	PUNCT
fsr-3381	1	63	s-405	s-405	NUM
fsr-3381	1	64	30	30	NUM
fsr-3381	1	65	,	,	PUNCT
fsr-3381	1	66	gothenburg	gothenburg	PROPN
fsr-3381	1	67	,	,	PUNCT
fsr-3381	1	68	sweden	sweden	PROPN
fsr-3381	1	69	bschool	bschool	PROPN
fsr-3381	1	70	of	of	ADP
fsr-3381	1	71	business	business	NOUN
fsr-3381	1	72	,	,	PUNCT
fsr-3381	1	73	economics	economic	NOUN
fsr-3381	1	74	and	and	CCONJ
fsr-3381	1	75	law	law	NOUN
fsr-3381	1	76	,	,	PUNCT
fsr-3381	1	77	university	university	PROPN
fsr-3381	1	78	of	of	ADP
fsr-3381	1	79	gothenburg	gothenburg	PROPN
fsr-3381	1	80	,	,	PUNCT
fsr-3381	1	81	p.o	p.o	PROPN
fsr-3381	1	82	.	.	PROPN
fsr-3381	1	83	box	box	PROPN
fsr-3381	1	84	600	600	NUM
fsr-3381	1	85	,	,	PUNCT
fsr-3381	1	86	s-405	s-405	NUM
fsr-3381	1	87	30	30	NUM
fsr-3381	1	88	,	,	PUNCT
fsr-3381	1	89	gothenburg	gothenburg	PROPN
fsr-3381	1	90	sweden	sweden	PROPN
fsr-3381	1	91	abstract	abstract	PROPN
fsr-3381	1	92	trust	trust	PROPN
fsr-3381	1	93	is	be	AUX
fsr-3381	1	94	of	of	ADP
fsr-3381	1	95	paramount	paramount	ADJ
fsr-3381	1	96	importance	importance	NOUN
fsr-3381	1	97	to	to	ADP
fsr-3381	1	98	banks	bank	NOUN
fsr-3381	1	99	.	.	PUNCT
fsr-3381	2	1	previous	previous	ADJ
fsr-3381	2	2	research	research	NOUN
fsr-3381	2	3	has	have	AUX
fsr-3381	2	4	shown	show	VERB
fsr-3381	2	5	that	that	SCONJ
fsr-3381	2	6	trust	trust	NOUN
fsr-3381	2	7	increases	increase	NOUN
fsr-3381	2	8	with	with	ADP
fsr-3381	2	9	repeated	repeat	VERB
fsr-3381	2	10	personal	personal	ADJ
fsr-3381	2	11	contacts	contact	NOUN
fsr-3381	2	12	.	.	PUNCT
fsr-3381	3	1	we	we	PRON
fsr-3381	3	2	investigate	investigate	VERB
fsr-3381	3	3	if	if	SCONJ
fsr-3381	3	4	this	this	PRON
fsr-3381	3	5	applies	apply	VERB
fsr-3381	3	6	to	to	ADP
fsr-3381	3	7	the	the	DET
fsr-3381	3	8	customer	customer	NOUN
fsr-3381	3	9	-	-	PUNCT
fsr-3381	3	10	employee	employee	NOUN
fsr-3381	3	11	relationship	relationship	NOUN
fsr-3381	3	12	in	in	ADP
fsr-3381	3	13	banks	bank	NOUN
fsr-3381	3	14	.	.	PUNCT
fsr-3381	4	1	data	datum	NOUN
fsr-3381	4	2	from	from	ADP
fsr-3381	4	3	an	an	DET
fsr-3381	4	4	on	on	ADP
fsr-3381	4	5	-	-	PUNCT
fsr-3381	4	6	line	line	NOUN
fsr-3381	4	7	survey	survey	NOUN
fsr-3381	4	8	of	of	ADP
fsr-3381	4	9	293	293	NUM
fsr-3381	4	10	customers	customer	NOUN
fsr-3381	4	11	of	of	ADP
fsr-3381	4	12	swedish	swedish	ADJ
fsr-3381	4	13	retail	retail	ADJ
fsr-3381	4	14	banks	bank	NOUN
fsr-3381	4	15	are	be	AUX
fsr-3381	4	16	used	use	VERB
fsr-3381	4	17	to	to	PART
fsr-3381	4	18	construct	construct	VERB
fsr-3381	4	19	indicator	indicator	NOUN
fsr-3381	4	20	measures	measure	NOUN
fsr-3381	4	21	.	.	PUNCT
fsr-3381	5	1	by	by	ADP
fsr-3381	5	2	means	mean	NOUN
fsr-3381	5	3	of	of	ADP
fsr-3381	5	4	structural	structural	ADJ
fsr-3381	5	5	equation	equation	NOUN
fsr-3381	5	6	modeling	modeling	NOUN
fsr-3381	5	7	we	we	PRON
fsr-3381	5	8	find	find	VERB
fsr-3381	5	9	that	that	PRON
fsr-3381	5	10	trust	trust	NOUN
fsr-3381	5	11	in	in	ADP
fsr-3381	5	12	the	the	DET
fsr-3381	5	13	bank	bank	NOUN
fsr-3381	5	14	is	be	AUX
fsr-3381	5	15	influenced	influence	VERB
fsr-3381	5	16	by	by	ADP
fsr-3381	5	17	perceived	perceive	VERB
fsr-3381	5	18	quality	quality	NOUN
fsr-3381	5	19	of	of	ADP
fsr-3381	5	20	personal	personal	ADJ
fsr-3381	5	21	service	service	NOUN
fsr-3381	5	22	through	through	ADP
fsr-3381	5	23	employees	employee	NOUN
fsr-3381	5	24	’	’	PART
fsr-3381	5	25	perceived	perceive	VERB
fsr-3381	5	26	competence	competence	NOUN
fsr-3381	5	27	,	,	PUNCT
fsr-3381	5	28	perceived	perceive	VERB
fsr-3381	5	29	benevolence	benevolence	NOUN
fsr-3381	5	30	,	,	PUNCT
fsr-3381	5	31	and	and	CCONJ
fsr-3381	5	32	perceived	perceive	VERB
fsr-3381	5	33	transparency	transparency	NOUN
fsr-3381	5	34	,	,	PUNCT
fsr-3381	5	35	and	and	CCONJ
fsr-3381	5	36	that	that	DET
fsr-3381	5	37	satisfaction	satisfaction	NOUN
fsr-3381	5	38	with	with	ADP
fsr-3381	5	39	the	the	DET
fsr-3381	5	40	bank	bank	NOUN
fsr-3381	5	41	is	be	AUX
fsr-3381	5	42	influenced	influence	VERB
fsr-3381	5	43	by	by	ADP
fsr-3381	5	44	perceived	perceive	VERB
fsr-3381	5	45	quality	quality	NOUN
fsr-3381	5	46	of	of	ADP
fsr-3381	5	47	personal	personal	ADJ
fsr-3381	5	48	service	service	NOUN
fsr-3381	5	49	through	through	ADP
fsr-3381	5	50	perceived	perceive	VERB
fsr-3381	5	51	competence	competence	NOUN
fsr-3381	5	52	,	,	PUNCT
fsr-3381	5	53	perceived	perceive	VERB
fsr-3381	5	54	benevolence	benevolence	NOUN
fsr-3381	5	55	,	,	PUNCT
fsr-3381	5	56	perceived	perceive	VERB
fsr-3381	5	57	transparency	transparency	NOUN
fsr-3381	5	58	,	,	PUNCT
fsr-3381	5	59	and	and	CCONJ
fsr-3381	5	60	trust	trust	NOUN
fsr-3381	5	61	.	.	PUNCT
fsr-3381	6	1	©	©	PROPN
fsr-3381	6	2	2018	2018	NUM
fsr-3381	6	3	academy	academy	NOUN
fsr-3381	6	4	of	of	ADP
fsr-3381	6	5	financial	financial	ADJ
fsr-3381	6	6	services	service	NOUN
fsr-3381	6	7	.	.	PUNCT
fsr-3381	7	1	all	all	DET
fsr-3381	7	2	rights	right	NOUN
fsr-3381	7	3	reserved	reserve	VERB
fsr-3381	7	4	.	.	PUNCT
fsr-3381	8	1	jel	jel	PROPN
fsr-3381	8	2	classification	classification	NOUN
fsr-3381	8	3	:	:	PUNCT
fsr-3381	8	4	m	m	VERB
fsr-3381	8	5	keywords	keyword	NOUN
fsr-3381	8	6	:	:	PUNCT
fsr-3381	8	7	retail	retail	ADJ
fsr-3381	8	8	banking	banking	NOUN
fsr-3381	8	9	;	;	PUNCT
fsr-3381	8	10	personal	personal	ADJ
fsr-3381	8	11	service	service	NOUN
fsr-3381	8	12	;	;	PUNCT
fsr-3381	8	13	satisfaction	satisfaction	NOUN
fsr-3381	8	14	;	;	PUNCT
fsr-3381	8	15	trust	trust	NOUN
fsr-3381	8	16	1	1	NUM
fsr-3381	8	17	.	.	PUNCT
fsr-3381	8	18	introduction	introduction	NOUN
fsr-3381	8	19	a	a	DET
fsr-3381	8	20	trend	trend	NOUN
fsr-3381	8	21	during	during	ADP
fsr-3381	8	22	the	the	DET
fsr-3381	8	23	last	last	ADJ
fsr-3381	8	24	decades	decade	NOUN
fsr-3381	8	25	is	be	AUX
fsr-3381	8	26	a	a	DET
fsr-3381	8	27	declining	decline	VERB
fsr-3381	8	28	trust	trust	NOUN
fsr-3381	8	29	in	in	ADP
fsr-3381	8	30	other	other	ADJ
fsr-3381	8	31	people	people	NOUN
fsr-3381	8	32	as	as	ADV
fsr-3381	8	33	well	well	ADV
fsr-3381	8	34	as	as	ADP
fsr-3381	8	35	institutions	institution	NOUN
fsr-3381	8	36	(	(	PUNCT
fsr-3381	8	37	twenge	twenge	NOUN
fsr-3381	8	38	,	,	PUNCT
fsr-3381	8	39	campbell	campbell	PROPN
fsr-3381	8	40	,	,	PUNCT
fsr-3381	8	41	and	and	CCONJ
fsr-3381	8	42	carter	carter	PROPN
fsr-3381	8	43	,	,	PUNCT
fsr-3381	8	44	2014	2014	NUM
fsr-3381	8	45	)	)	PUNCT
fsr-3381	8	46	.	.	PUNCT
fsr-3381	9	1	following	follow	VERB
fsr-3381	9	2	this	this	DET
fsr-3381	9	3	trend	trend	NOUN
fsr-3381	9	4	,	,	PUNCT
fsr-3381	9	5	trust	trust	NOUN
fsr-3381	9	6	in	in	ADP
fsr-3381	9	7	banks	bank	NOUN
fsr-3381	9	8	has	have	AUX
fsr-3381	9	9	likewise	likewise	ADV
fsr-3381	9	10	declined	decline	VERB
fsr-3381	9	11	since	since	SCONJ
fsr-3381	9	12	the	the	DET
fsr-3381	9	13	1970s	1970	NOUN
fsr-3381	9	14	,	,	PUNCT
fsr-3381	9	15	further	far	ADV
fsr-3381	9	16	exaggerated	exaggerate	VERB
fsr-3381	9	17	by	by	ADP
fsr-3381	9	18	the	the	DET
fsr-3381	9	19	financial	financial	ADJ
fsr-3381	9	20	crisis	crisis	NOUN
fsr-3381	9	21	in	in	ADP
fsr-3381	9	22	2008	2008	NUM
fsr-3381	9	23	(	(	PUNCT
fsr-3381	9	24	edelman	edelman	NOUN
fsr-3381	9	25	,	,	PUNCT
fsr-3381	9	26	2017	2017	NUM
fsr-3381	9	27	;	;	PUNCT
fsr-3381	9	28	gallup	gallup	NOUN
fsr-3381	9	29	,	,	PUNCT
fsr-3381	9	30	2013	2013	NUM
fsr-3381	9	31	)	)	PUNCT
fsr-3381	9	32	.	.	PUNCT
fsr-3381	10	1	if	if	SCONJ
fsr-3381	10	2	trust	trust	NOUN
fsr-3381	10	3	is	be	AUX
fsr-3381	10	4	declining	decline	VERB
fsr-3381	10	5	in	in	ADP
fsr-3381	10	6	banks	bank	NOUN
fsr-3381	10	7	,	,	PUNCT
fsr-3381	10	8	an	an	DET
fsr-3381	10	9	important	important	ADJ
fsr-3381	10	10	question	question	NOUN
fsr-3381	10	11	is	be	AUX
fsr-3381	10	12	what	what	PRON
fsr-3381	10	13	role	role	NOUN
fsr-3381	10	14	trust	trust	NOUN
fsr-3381	10	15	has	have	VERB
fsr-3381	10	16	for	for	ADP
fsr-3381	10	17	consumers	consumer	NOUN
fsr-3381	10	18	’	'	PUNCT
fsr-3381	10	19	financial	financial	ADJ
fsr-3381	10	20	decisions	decision	NOUN
fsr-3381	10	21	.	.	PUNCT
fsr-3381	11	1	the	the	DET
fsr-3381	11	2	financial	financial	ADJ
fsr-3381	11	3	sector	sector	NOUN
fsr-3381	11	4	is	be	AUX
fsr-3381	11	5	often	often	ADV
fsr-3381	11	6	described	describe	VERB
fsr-3381	11	7	as	as	ADP
fsr-3381	11	8	a	a	DET
fsr-3381	11	9	“	"	PUNCT
fsr-3381	11	10	trust	trust	NOUN
fsr-3381	11	11	business	business	NOUN
fsr-3381	11	12	”	"	PUNCT
fsr-3381	11	13	because	because	SCONJ
fsr-3381	11	14	of	of	ADP
fsr-3381	11	15	the	the	DET
fsr-3381	11	16	*	*	PUNCT
fsr-3381	11	17	corresponding	correspond	VERB
fsr-3381	11	18	author	author	NOUN
fsr-3381	11	19	.	.	PUNCT
fsr-3381	12	1	tel	tel	PROPN
fsr-3381	12	2	.	.	PUNCT
fsr-3381	12	3	:	:	PUNCT
fsr-3381	12	4	�	�	PROPN
fsr-3381	12	5	46	46	NUM
fsr-3381	12	6	-	-	SYM
fsr-3381	12	7	31	31	NUM
fsr-3381	12	8	-	-	PUNCT
fsr-3381	12	9	786	786	NUM
fsr-3381	12	10	-	-	SYM
fsr-3381	12	11	30	30	NUM
fsr-3381	12	12	92	92	NUM
fsr-3381	12	13	;	;	PUNCT
fsr-3381	12	14	fax	fax	NOUN
fsr-3381	12	15	:	:	PUNCT
fsr-3381	12	16	�	�	PROPN
fsr-3381	12	17	46	46	NUM
fsr-3381	12	18	-	-	SYM
fsr-3381	12	19	31	31	NUM
fsr-3381	12	20	-	-	SYM
fsr-3381	12	21	786	786	NUM
fsr-3381	12	22	46	46	NUM
fsr-3381	12	23	28	28	NUM
fsr-3381	12	24	.	.	PUNCT
fsr-3381	13	1	e	e	X
fsr-3381	13	2	-	-	NOUN
fsr-3381	13	3	mail	mail	NOUN
fsr-3381	13	4	address	address	NOUN
fsr-3381	13	5	:	:	PUNCT
fsr-3381	13	6	anders.carlander@gu.se	anders.carlander@gu.se	X
fsr-3381	13	7	(	(	PUNCT
fsr-3381	13	8	a.	a.	NOUN
fsr-3381	13	9	carlander	carlander	NOUN
fsr-3381	13	10	)	)	PUNCT
fsr-3381	13	11	financial	financial	ADJ
fsr-3381	13	12	services	service	NOUN
fsr-3381	13	13	review	review	VERB
fsr-3381	13	14	27	27	NUM
fsr-3381	13	15	(	(	PUNCT
fsr-3381	13	16	2018	2018	NUM
fsr-3381	13	17	)	)	PUNCT
fsr-3381	13	18	83	83	NUM
fsr-3381	13	19	-	-	SYM
fsr-3381	13	20	98	98	NUM
fsr-3381	13	21	1057	1057	NUM
fsr-3381	13	22	-	-	SYM
fsr-3381	13	23	0810/18/$	0810/18/$	NUM
fsr-3381	13	24	–	–	PUNCT
fsr-3381	13	25	see	see	VERB
fsr-3381	13	26	front	front	ADJ
fsr-3381	13	27	matter	matter	NOUN
fsr-3381	13	28	©	©	PROPN
fsr-3381	13	29	2018	2018	NUM
fsr-3381	13	30	academy	academy	NOUN
fsr-3381	13	31	of	of	ADP
fsr-3381	13	32	financial	financial	ADJ
fsr-3381	13	33	services	service	NOUN
fsr-3381	13	34	.	.	PUNCT
fsr-3381	14	1	all	all	DET
fsr-3381	14	2	rights	right	NOUN
fsr-3381	14	3	reserved	reserve	VERB
fsr-3381	14	4	.	.	PUNCT
fsr-3381	15	1	credence	credence	NOUN
fsr-3381	15	2	qualities	quality	NOUN
fsr-3381	15	3	of	of	ADP
fsr-3381	15	4	the	the	DET
fsr-3381	15	5	offered	offer	VERB
fsr-3381	15	6	services	service	NOUN
fsr-3381	15	7	,	,	PUNCT
fsr-3381	15	8	in	in	ADP
fsr-3381	15	9	conjunction	conjunction	NOUN
fsr-3381	15	10	with	with	ADP
fsr-3381	15	11	the	the	DET
fsr-3381	15	12	frequently	frequently	ADV
fsr-3381	15	13	long	long	ADJ
fsr-3381	15	14	time	time	NOUN
fsr-3381	15	15	span	span	NOUN
fsr-3381	15	16	until	until	ADP
fsr-3381	15	17	delivery	delivery	NOUN
fsr-3381	15	18	of	of	ADP
fsr-3381	15	19	benefits	benefit	NOUN
fsr-3381	15	20	.	.	PUNCT
fsr-3381	16	1	as	as	ADP
fsr-3381	16	2	a	a	DET
fsr-3381	16	3	consequence	consequence	NOUN
fsr-3381	16	4	,	,	PUNCT
fsr-3381	16	5	it	it	PRON
fsr-3381	16	6	has	have	AUX
fsr-3381	16	7	been	be	AUX
fsr-3381	16	8	argued	argue	VERB
fsr-3381	16	9	that	that	SCONJ
fsr-3381	16	10	trust	trust	NOUN
fsr-3381	16	11	is	be	AUX
fsr-3381	16	12	of	of	ADP
fsr-3381	16	13	paramount	paramount	ADJ
fsr-3381	16	14	importance	importance	NOUN
fsr-3381	16	15	for	for	ADP
fsr-3381	16	16	the	the	DET
fsr-3381	16	17	consumer	consumer	NOUN
fsr-3381	16	18	of	of	ADP
fsr-3381	16	19	financial	financial	ADJ
fsr-3381	16	20	services	service	NOUN
fsr-3381	16	21	(	(	PUNCT
fsr-3381	16	22	sekhon	sekhon	PROPN
fsr-3381	16	23	,	,	PUNCT
fsr-3381	16	24	ennew	ennew	PROPN
fsr-3381	16	25	,	,	PUNCT
fsr-3381	16	26	kharouf	kharouf	NOUN
fsr-3381	16	27	,	,	PUNCT
fsr-3381	16	28	and	and	CCONJ
fsr-3381	16	29	devlin	devlin	PROPN
fsr-3381	16	30	,	,	PUNCT
fsr-3381	16	31	2014	2014	NUM
fsr-3381	16	32	)	)	PUNCT
fsr-3381	16	33	.	.	PUNCT
fsr-3381	17	1	financial	financial	ADJ
fsr-3381	17	2	decisions	decision	NOUN
fsr-3381	17	3	have	have	AUX
fsr-3381	17	4	increased	increase	VERB
fsr-3381	17	5	in	in	ADP
fsr-3381	17	6	importance	importance	NOUN
fsr-3381	17	7	to	to	ADP
fsr-3381	17	8	individuals	individual	NOUN
fsr-3381	17	9	—	—	PUNCT
fsr-3381	17	10	a	a	DET
fsr-3381	17	11	trend	trend	NOUN
fsr-3381	17	12	that	that	PRON
fsr-3381	17	13	has	have	AUX
fsr-3381	17	14	augmented	augment	VERB
fsr-3381	17	15	the	the	DET
fsr-3381	17	16	need	need	NOUN
fsr-3381	17	17	for	for	ADP
fsr-3381	17	18	research	research	NOUN
fsr-3381	17	19	that	that	PRON
fsr-3381	17	20	addresses	address	VERB
fsr-3381	17	21	individuals	individual	NOUN
fsr-3381	17	22	’	'	PUNCT
fsr-3381	17	23	ability	ability	NOUN
fsr-3381	17	24	to	to	PART
fsr-3381	17	25	make	make	VERB
fsr-3381	17	26	such	such	ADJ
fsr-3381	17	27	decisions	decision	NOUN
fsr-3381	17	28	(	(	PUNCT
fsr-3381	17	29	gough	gough	NOUN
fsr-3381	17	30	and	and	CCONJ
fsr-3381	17	31	niza	niza	NOUN
fsr-3381	17	32	,	,	PUNCT
fsr-3381	17	33	2011	2011	NUM
fsr-3381	17	34	)	)	PUNCT
fsr-3381	17	35	.	.	PUNCT
fsr-3381	18	1	given	give	VERB
fsr-3381	18	2	the	the	DET
fsr-3381	18	3	complexity	complexity	NOUN
fsr-3381	18	4	of	of	ADP
fsr-3381	18	5	many	many	ADJ
fsr-3381	18	6	financial	financial	ADJ
fsr-3381	18	7	decisions	decision	NOUN
fsr-3381	18	8	and	and	CCONJ
fsr-3381	18	9	the	the	DET
fsr-3381	18	10	often	often	ADV
fsr-3381	18	11	replicated	replicate	VERB
fsr-3381	18	12	finding	find	VERB
fsr-3381	18	13	that	that	SCONJ
fsr-3381	18	14	individuals	individual	NOUN
fsr-3381	18	15	perceive	perceive	VERB
fsr-3381	18	16	they	they	PRON
fsr-3381	18	17	lack	lack	VERB
fsr-3381	18	18	adequate	adequate	ADJ
fsr-3381	18	19	knowledge	knowledge	NOUN
fsr-3381	18	20	(	(	PUNCT
fsr-3381	18	21	e.g.	e.g.	ADV
fsr-3381	18	22	,	,	PUNCT
fsr-3381	18	23	lusardi	lusardi	NOUN
fsr-3381	18	24	and	and	CCONJ
fsr-3381	18	25	mitchell	mitchell	PROPN
fsr-3381	18	26	,	,	PUNCT
fsr-3381	18	27	2007	2007	NUM
fsr-3381	18	28	)	)	PUNCT
fsr-3381	18	29	,	,	PUNCT
fsr-3381	18	30	their	their	PRON
fsr-3381	18	31	coping	cope	VERB
fsr-3381	18	32	strategies	strategy	NOUN
fsr-3381	18	33	have	have	AUX
fsr-3381	18	34	naturally	naturally	ADV
fsr-3381	18	35	become	become	VERB
fsr-3381	18	36	an	an	DET
fsr-3381	18	37	important	important	ADJ
fsr-3381	18	38	focus	focus	NOUN
fsr-3381	18	39	.	.	PUNCT
fsr-3381	19	1	one	one	NUM
fsr-3381	19	2	strategy	strategy	NOUN
fsr-3381	19	3	preferred	prefer	VERB
fsr-3381	19	4	by	by	ADP
fsr-3381	19	5	many	many	ADJ
fsr-3381	19	6	customers	customer	NOUN
fsr-3381	19	7	is	be	AUX
fsr-3381	19	8	to	to	PART
fsr-3381	19	9	personally	personally	ADV
fsr-3381	19	10	interact	interact	VERB
fsr-3381	19	11	with	with	ADP
fsr-3381	19	12	bank	bank	NOUN
fsr-3381	19	13	employees	employee	NOUN
fsr-3381	19	14	to	to	PART
fsr-3381	19	15	obtain	obtain	VERB
fsr-3381	19	16	financial	financial	ADJ
fsr-3381	19	17	advice	advice	NOUN
fsr-3381	19	18	to	to	PART
fsr-3381	19	19	compensate	compensate	VERB
fsr-3381	19	20	their	their	PRON
fsr-3381	19	21	lack	lack	NOUN
fsr-3381	19	22	of	of	ADP
fsr-3381	19	23	knowledge	knowledge	NOUN
fsr-3381	19	24	(	(	PUNCT
fsr-3381	19	25	e.g.	e.g.	ADV
fsr-3381	19	26	,	,	PUNCT
fsr-3381	19	27	hermansson	hermansson	NOUN
fsr-3381	19	28	,	,	PUNCT
fsr-3381	19	29	2015	2015	NUM
fsr-3381	19	30	)	)	PUNCT
fsr-3381	19	31	.	.	PUNCT
fsr-3381	20	1	it	it	PRON
fsr-3381	20	2	has	have	AUX
fsr-3381	20	3	been	be	AUX
fsr-3381	20	4	demonstrated	demonstrate	VERB
fsr-3381	20	5	that	that	SCONJ
fsr-3381	20	6	trust	trust	NOUN
fsr-3381	20	7	increases	increase	NOUN
fsr-3381	20	8	with	with	ADP
fsr-3381	20	9	repeated	repeat	VERB
fsr-3381	20	10	personal	personal	ADJ
fsr-3381	20	11	contacts	contact	NOUN
fsr-3381	20	12	(	(	PUNCT
fsr-3381	20	13	e.g.	e.g.	ADV
fsr-3381	20	14	,	,	PUNCT
fsr-3381	20	15	jones	jones	PROPN
fsr-3381	20	16	and	and	CCONJ
fsr-3381	20	17	george	george	PROPN
fsr-3381	20	18	,	,	PUNCT
fsr-3381	20	19	1998	1998	NUM
fsr-3381	20	20	;	;	PUNCT
fsr-3381	20	21	king	king	NOUN
fsr-3381	20	22	-	-	PUNCT
fsr-3381	20	23	casas	casas	PROPN
fsr-3381	20	24	et	et	NOUN
fsr-3381	20	25	al	al	PROPN
fsr-3381	20	26	.	.	PROPN
fsr-3381	20	27	,	,	PUNCT
fsr-3381	20	28	2005	2005	NUM
fsr-3381	20	29	)	)	PUNCT
fsr-3381	20	30	,	,	PUNCT
fsr-3381	20	31	and	and	CCONJ
fsr-3381	20	32	we	we	PRON
fsr-3381	20	33	assume	assume	VERB
fsr-3381	20	34	that	that	SCONJ
fsr-3381	20	35	this	this	PRON
fsr-3381	20	36	also	also	ADV
fsr-3381	20	37	applies	apply	VERB
fsr-3381	20	38	to	to	ADP
fsr-3381	20	39	the	the	DET
fsr-3381	20	40	relationship	relationship	NOUN
fsr-3381	20	41	between	between	ADP
fsr-3381	20	42	bank	bank	NOUN
fsr-3381	20	43	customers	customer	NOUN
fsr-3381	20	44	and	and	CCONJ
fsr-3381	20	45	bank	bank	NOUN
fsr-3381	20	46	employees	employee	NOUN
fsr-3381	20	47	.	.	PUNCT
fsr-3381	21	1	based	base	VERB
fsr-3381	21	2	on	on	ADP
fsr-3381	21	3	other	other	ADJ
fsr-3381	21	4	research	research	NOUN
fsr-3381	21	5	showing	show	VERB
fsr-3381	21	6	that	that	SCONJ
fsr-3381	21	7	attitudes	attitude	NOUN
fsr-3381	21	8	towards	towards	ADP
fsr-3381	21	9	companies	company	NOUN
fsr-3381	21	10	are	be	AUX
fsr-3381	21	11	influenced	influence	VERB
fsr-3381	21	12	by	by	ADP
fsr-3381	21	13	and	and	CCONJ
fsr-3381	21	14	influence	influence	VERB
fsr-3381	21	15	attitudes	attitude	NOUN
fsr-3381	21	16	towards	towards	ADP
fsr-3381	21	17	employees	employee	NOUN
fsr-3381	21	18	(	(	PUNCT
fsr-3381	21	19	cf	cf	NOUN
fsr-3381	21	20	.	.	PUNCT
fsr-3381	21	21	plitt	plitt	NOUN
fsr-3381	21	22	,	,	PUNCT
fsr-3381	21	23	savjani	savjani	NOUN
fsr-3381	21	24	,	,	PUNCT
fsr-3381	21	25	and	and	CCONJ
fsr-3381	21	26	eagleman	eagleman	NOUN
fsr-3381	21	27	,	,	PUNCT
fsr-3381	21	28	2015	2015	NUM
fsr-3381	21	29	)	)	PUNCT
fsr-3381	21	30	,	,	PUNCT
fsr-3381	21	31	a	a	DET
fsr-3381	21	32	plausible	plausible	ADJ
fsr-3381	21	33	further	further	ADJ
fsr-3381	21	34	assumption	assumption	NOUN
fsr-3381	21	35	is	be	AUX
fsr-3381	21	36	that	that	SCONJ
fsr-3381	21	37	customers	customer	NOUN
fsr-3381	21	38	’	'	PUNCT
fsr-3381	21	39	trust	trust	NOUN
fsr-3381	21	40	in	in	ADP
fsr-3381	21	41	a	a	DET
fsr-3381	21	42	bank	bank	NOUN
fsr-3381	21	43	changes	change	NOUN
fsr-3381	21	44	with	with	ADP
fsr-3381	21	45	their	their	PRON
fsr-3381	21	46	trust	trust	NOUN
fsr-3381	21	47	in	in	ADP
fsr-3381	21	48	its	its	PRON
fsr-3381	21	49	employees	employee	NOUN
fsr-3381	21	50	with	with	ADP
fsr-3381	21	51	whom	whom	PRON
fsr-3381	21	52	they	they	PRON
fsr-3381	21	53	interact	interact	VERB
fsr-3381	21	54	.	.	PUNCT
fsr-3381	22	1	our	our	PRON
fsr-3381	22	2	aim	aim	NOUN
fsr-3381	22	3	in	in	ADP
fsr-3381	22	4	this	this	DET
fsr-3381	22	5	study	study	NOUN
fsr-3381	22	6	is	be	AUX
fsr-3381	22	7	to	to	PART
fsr-3381	22	8	attempt	attempt	VERB
fsr-3381	22	9	to	to	PART
fsr-3381	22	10	empirically	empirically	ADV
fsr-3381	22	11	demonstrate	demonstrate	VERB
fsr-3381	22	12	that	that	SCONJ
fsr-3381	22	13	the	the	DET
fsr-3381	22	14	quality	quality	NOUN
fsr-3381	22	15	of	of	ADP
fsr-3381	22	16	personal	personal	ADJ
fsr-3381	22	17	service	service	NOUN
fsr-3381	22	18	offered	offer	VERB
fsr-3381	22	19	by	by	ADP
fsr-3381	22	20	bank	bank	NOUN
fsr-3381	22	21	employees	employee	NOUN
fsr-3381	22	22	influence	influence	VERB
fsr-3381	22	23	trust	trust	NOUN
fsr-3381	22	24	in	in	ADP
fsr-3381	22	25	their	their	PRON
fsr-3381	22	26	bank	bank	NOUN
fsr-3381	22	27	through	through	ADP
fsr-3381	22	28	the	the	DET
fsr-3381	22	29	most	most	ADV
fsr-3381	22	30	common	common	ADJ
fsr-3381	22	31	determinants	determinant	NOUN
fsr-3381	22	32	of	of	ADP
fsr-3381	22	33	trust	trust	NOUN
fsr-3381	22	34	.	.	PUNCT
fsr-3381	23	1	hence	hence	ADV
fsr-3381	23	2	,	,	PUNCT
fsr-3381	23	3	as	as	SCONJ
fsr-3381	23	4	detailed	detailed	ADJ
fsr-3381	23	5	below	below	ADV
fsr-3381	23	6	,	,	PUNCT
fsr-3381	23	7	we	we	PRON
fsr-3381	23	8	investigate	investigate	VERB
fsr-3381	23	9	whether	whether	SCONJ
fsr-3381	23	10	perceived	perceive	VERB
fsr-3381	23	11	quality	quality	NOUN
fsr-3381	23	12	of	of	ADP
fsr-3381	23	13	personal	personal	ADJ
fsr-3381	23	14	service	service	NOUN
fsr-3381	23	15	influences	influence	NOUN
fsr-3381	23	16	trust	trust	NOUN
fsr-3381	23	17	in	in	ADP
fsr-3381	23	18	banks	bank	NOUN
fsr-3381	23	19	through	through	ADP
fsr-3381	23	20	bank	bank	NOUN
fsr-3381	23	21	employees	employee	NOUN
fsr-3381	23	22	’	’	PART
fsr-3381	23	23	perceived	perceive	VERB
fsr-3381	23	24	competence	competence	NOUN
fsr-3381	23	25	,	,	PUNCT
fsr-3381	23	26	perceived	perceive	VERB
fsr-3381	23	27	benevolence	benevolence	NOUN
fsr-3381	23	28	,	,	PUNCT
fsr-3381	23	29	and	and	CCONJ
fsr-3381	23	30	perceived	perceive	VERB
fsr-3381	23	31	transparency	transparency	NOUN
fsr-3381	23	32	.	.	PUNCT
fsr-3381	24	1	because	because	SCONJ
fsr-3381	24	2	another	another	DET
fsr-3381	24	3	important	important	ADJ
fsr-3381	24	4	question	question	NOUN
fsr-3381	24	5	is	be	AUX
fsr-3381	24	6	whether	whether	SCONJ
fsr-3381	24	7	personal	personal	ADJ
fsr-3381	24	8	service	service	NOUN
fsr-3381	24	9	to	to	ADP
fsr-3381	24	10	some	some	DET
fsr-3381	24	11	extent	extent	NOUN
fsr-3381	24	12	affects	affect	VERB
fsr-3381	24	13	satisfaction	satisfaction	NOUN
fsr-3381	24	14	with	with	ADP
fsr-3381	24	15	banks	bank	NOUN
fsr-3381	24	16	as	as	ADP
fsr-3381	24	17	previous	previous	ADJ
fsr-3381	24	18	research	research	NOUN
fsr-3381	24	19	has	have	AUX
fsr-3381	24	20	shown	show	VERB
fsr-3381	24	21	(	(	PUNCT
fsr-3381	24	22	levy	levy	NOUN
fsr-3381	24	23	and	and	CCONJ
fsr-3381	24	24	hino	hino	NOUN
fsr-3381	24	25	,	,	PUNCT
fsr-3381	24	26	2016	2016	NUM
fsr-3381	24	27	)	)	PUNCT
fsr-3381	24	28	,	,	PUNCT
fsr-3381	24	29	we	we	PRON
fsr-3381	24	30	also	also	ADV
fsr-3381	24	31	investigate	investigate	VERB
fsr-3381	24	32	the	the	DET
fsr-3381	24	33	possibility	possibility	NOUN
fsr-3381	24	34	that	that	SCONJ
fsr-3381	24	35	this	this	DET
fsr-3381	24	36	relationship	relationship	NOUN
fsr-3381	24	37	is	be	AUX
fsr-3381	24	38	mediated	mediate	VERB
fsr-3381	24	39	by	by	ADP
fsr-3381	24	40	trust	trust	NOUN
fsr-3381	24	41	that	that	SCONJ
fsr-3381	24	42	in	in	ADP
fsr-3381	24	43	previous	previous	ADJ
fsr-3381	24	44	research	research	NOUN
fsr-3381	24	45	has	have	AUX
fsr-3381	24	46	been	be	AUX
fsr-3381	24	47	shown	show	VERB
fsr-3381	24	48	to	to	PART
fsr-3381	24	49	have	have	VERB
fsr-3381	24	50	a	a	DET
fsr-3381	24	51	direct	direct	ADJ
fsr-3381	24	52	effect	effect	NOUN
fsr-3381	24	53	on	on	ADP
fsr-3381	24	54	satisfaction	satisfaction	NOUN
fsr-3381	24	55	(	(	PUNCT
fsr-3381	24	56	geyskens	geysken	NOUN
fsr-3381	24	57	,	,	PUNCT
fsr-3381	24	58	steenkamp	steenkamp	NOUN
fsr-3381	24	59	,	,	PUNCT
fsr-3381	24	60	and	and	CCONJ
fsr-3381	24	61	kumar	kumar	PROPN
fsr-3381	24	62	,	,	PUNCT
fsr-3381	24	63	1999	1999	NUM
fsr-3381	24	64	)	)	PUNCT
fsr-3381	24	65	.	.	PUNCT
fsr-3381	25	1	if	if	SCONJ
fsr-3381	25	2	personal	personal	ADJ
fsr-3381	25	3	service	service	NOUN
fsr-3381	25	4	is	be	AUX
fsr-3381	25	5	important	important	ADJ
fsr-3381	25	6	for	for	ADP
fsr-3381	25	7	bank	bank	NOUN
fsr-3381	25	8	customers	customer	NOUN
fsr-3381	25	9	’	'	PUNCT
fsr-3381	25	10	trust	trust	NOUN
fsr-3381	25	11	,	,	PUNCT
fsr-3381	25	12	it	it	PRON
fsr-3381	25	13	implies	imply	VERB
fsr-3381	25	14	access	access	NOUN
fsr-3381	25	15	to	to	ADP
fsr-3381	25	16	an	an	DET
fsr-3381	25	17	important	important	ADJ
fsr-3381	25	18	tool	tool	NOUN
fsr-3381	25	19	for	for	ADP
fsr-3381	25	20	increasing	increase	VERB
fsr-3381	25	21	trust	trust	NOUN
fsr-3381	25	22	or	or	CCONJ
fsr-3381	25	23	counteracting	counteract	VERB
fsr-3381	25	24	a	a	DET
fsr-3381	25	25	declining	decline	VERB
fsr-3381	25	26	trust	trust	NOUN
fsr-3381	25	27	.	.	PUNCT
fsr-3381	26	1	training	training	NOUN
fsr-3381	26	2	of	of	ADP
fsr-3381	26	3	bank	bank	NOUN
fsr-3381	26	4	employees	employee	NOUN
fsr-3381	26	5	is	be	AUX
fsr-3381	26	6	one	one	NUM
fsr-3381	26	7	avenue	avenue	NOUN
fsr-3381	26	8	to	to	PART
fsr-3381	26	9	achieve	achieve	VERB
fsr-3381	26	10	this	this	PRON
fsr-3381	26	11	—	—	PUNCT
fsr-3381	26	12	preferably	preferably	ADV
fsr-3381	26	13	by	by	ADP
fsr-3381	26	14	explicitly	explicitly	ADV
fsr-3381	26	15	targeting	target	VERB
fsr-3381	26	16	trust	trust	NOUN
fsr-3381	26	17	-	-	PUNCT
fsr-3381	26	18	building	building	NOUN
fsr-3381	26	19	factors	factor	NOUN
fsr-3381	26	20	such	such	ADJ
fsr-3381	26	21	as	as	ADP
fsr-3381	26	22	competence	competence	NOUN
fsr-3381	26	23	and	and	CCONJ
fsr-3381	26	24	benevolence	benevolence	NOUN
fsr-3381	26	25	.	.	PUNCT
fsr-3381	27	1	transparent	transparent	ADJ
fsr-3381	27	2	communication	communication	NOUN
fsr-3381	27	3	with	with	ADP
fsr-3381	27	4	customers	customer	NOUN
fsr-3381	27	5	is	be	AUX
fsr-3381	27	6	yet	yet	ADV
fsr-3381	27	7	another	another	DET
fsr-3381	27	8	practical	practical	ADJ
fsr-3381	27	9	tool	tool	NOUN
fsr-3381	27	10	,	,	PUNCT
fsr-3381	27	11	proven	prove	VERB
fsr-3381	27	12	in	in	ADP
fsr-3381	27	13	previous	previous	ADJ
fsr-3381	27	14	research	research	NOUN
fsr-3381	27	15	to	to	PART
fsr-3381	27	16	be	be	AUX
fsr-3381	27	17	effective	effective	ADJ
fsr-3381	27	18	(	(	PUNCT
fsr-3381	27	19	anderson	anderson	PROPN
fsr-3381	27	20	and	and	CCONJ
fsr-3381	27	21	weitz	weitz	PROPN
fsr-3381	27	22	,	,	PUNCT
fsr-3381	27	23	1992	1992	NUM
fsr-3381	27	24	)	)	PUNCT
fsr-3381	27	25	.	.	PUNCT
fsr-3381	28	1	the	the	DET
fsr-3381	28	2	role	role	NOUN
fsr-3381	28	3	of	of	ADP
fsr-3381	28	4	personal	personal	ADJ
fsr-3381	28	5	service	service	NOUN
fsr-3381	28	6	for	for	ADP
fsr-3381	28	7	trust	trust	NOUN
fsr-3381	28	8	may	may	AUX
fsr-3381	28	9	also	also	ADV
fsr-3381	28	10	be	be	AUX
fsr-3381	28	11	important	important	ADJ
fsr-3381	28	12	to	to	PART
fsr-3381	28	13	take	take	VERB
fsr-3381	28	14	into	into	ADP
fsr-3381	28	15	account	account	NOUN
fsr-3381	28	16	in	in	ADP
fsr-3381	28	17	digital	digital	ADJ
fsr-3381	28	18	contexts	contexts	NOUN
fsr-3381	28	19	,	,	PUNCT
fsr-3381	28	20	in	in	ADP
fsr-3381	28	21	particular	particular	ADJ
fsr-3381	28	22	when	when	SCONJ
fsr-3381	28	23	considering	consider	VERB
fsr-3381	28	24	that	that	SCONJ
fsr-3381	28	25	younger	young	ADJ
fsr-3381	28	26	people	people	NOUN
fsr-3381	28	27	are	be	AUX
fsr-3381	28	28	more	more	ADV
fsr-3381	28	29	skilled	skilled	ADJ
fsr-3381	28	30	using	use	VERB
fsr-3381	28	31	new	new	ADJ
fsr-3381	28	32	technology	technology	NOUN
fsr-3381	28	33	and	and	CCONJ
fsr-3381	28	34	less	less	ADV
fsr-3381	28	35	likely	likely	ADJ
fsr-3381	28	36	to	to	PART
fsr-3381	28	37	want	want	VERB
fsr-3381	28	38	a	a	DET
fsr-3381	28	39	personal	personal	ADJ
fsr-3381	28	40	relationship	relationship	NOUN
fsr-3381	28	41	with	with	ADP
fsr-3381	28	42	the	the	DET
fsr-3381	28	43	bank	bank	NOUN
fsr-3381	28	44	(	(	PUNCT
fsr-3381	28	45	kpmg	kpmg	PROPN
fsr-3381	28	46	nunwood	nunwood	PROPN
fsr-3381	28	47	,	,	PUNCT
fsr-3381	28	48	2016	2016	NUM
fsr-3381	28	49	)	)	PUNCT
fsr-3381	28	50	.	.	PUNCT
fsr-3381	29	1	the	the	DET
fsr-3381	29	2	remaining	remain	VERB
fsr-3381	29	3	of	of	ADP
fsr-3381	29	4	this	this	DET
fsr-3381	29	5	article	article	NOUN
fsr-3381	29	6	is	be	AUX
fsr-3381	29	7	organized	organize	VERB
fsr-3381	29	8	as	as	SCONJ
fsr-3381	29	9	follows	follow	VERB
fsr-3381	29	10	.	.	PUNCT
fsr-3381	30	1	first	first	ADV
fsr-3381	30	2	,	,	PUNCT
fsr-3381	30	3	we	we	PRON
fsr-3381	30	4	review	review	VERB
fsr-3381	30	5	relevant	relevant	ADJ
fsr-3381	30	6	previous	previous	ADJ
fsr-3381	30	7	research	research	NOUN
fsr-3381	30	8	on	on	ADP
fsr-3381	30	9	trust	trust	NOUN
fsr-3381	30	10	,	,	PUNCT
fsr-3381	30	11	personal	personal	ADJ
fsr-3381	30	12	service	service	NOUN
fsr-3381	30	13	,	,	PUNCT
fsr-3381	30	14	and	and	CCONJ
fsr-3381	30	15	satisfaction	satisfaction	NOUN
fsr-3381	30	16	.	.	PUNCT
fsr-3381	31	1	then	then	ADV
fsr-3381	31	2	we	we	PRON
fsr-3381	31	3	propose	propose	VERB
fsr-3381	31	4	our	our	PRON
fsr-3381	31	5	hypotheses	hypothesis	NOUN
fsr-3381	31	6	.	.	PUNCT
fsr-3381	32	1	after	after	ADP
fsr-3381	32	2	this	this	PRON
fsr-3381	32	3	we	we	PRON
fsr-3381	32	4	describe	describe	VERB
fsr-3381	32	5	the	the	DET
fsr-3381	32	6	method	method	NOUN
fsr-3381	32	7	and	and	CCONJ
fsr-3381	32	8	results	result	NOUN
fsr-3381	32	9	of	of	ADP
fsr-3381	32	10	an	an	DET
fsr-3381	32	11	internet	internet	NOUN
fsr-3381	32	12	survey	survey	NOUN
fsr-3381	32	13	to	to	ADP
fsr-3381	32	14	bank	bank	NOUN
fsr-3381	32	15	customers	customer	NOUN
fsr-3381	32	16	.	.	PUNCT
fsr-3381	33	1	finally	finally	ADV
fsr-3381	33	2	,	,	PUNCT
fsr-3381	33	3	we	we	PRON
fsr-3381	33	4	discuss	discuss	VERB
fsr-3381	33	5	the	the	DET
fsr-3381	33	6	survey	survey	NOUN
fsr-3381	33	7	results	result	NOUN
fsr-3381	33	8	and	and	CCONJ
fsr-3381	33	9	implications	implication	NOUN
fsr-3381	33	10	for	for	ADP
fsr-3381	33	11	theory	theory	NOUN
fsr-3381	33	12	and	and	CCONJ
fsr-3381	33	13	practice	practice	NOUN
fsr-3381	33	14	.	.	PUNCT
fsr-3381	34	1	2	2	X
fsr-3381	34	2	.	.	X
fsr-3381	34	3	review	review	NOUN
fsr-3381	34	4	of	of	ADP
fsr-3381	34	5	previous	previous	ADJ
fsr-3381	34	6	research	research	NOUN
fsr-3381	34	7	2.1	2.1	NUM
fsr-3381	34	8	.	.	PUNCT
fsr-3381	35	1	trust	trust	NOUN
fsr-3381	35	2	trust	trust	NOUN
fsr-3381	35	3	is	be	AUX
fsr-3381	35	4	a	a	DET
fsr-3381	35	5	multifaceted	multifaceted	ADJ
fsr-3381	35	6	construct	construct	NOUN
fsr-3381	35	7	with	with	ADP
fsr-3381	35	8	a	a	DET
fsr-3381	35	9	multitude	multitude	NOUN
fsr-3381	35	10	of	of	ADP
fsr-3381	35	11	different	different	ADJ
fsr-3381	35	12	definitions	definition	NOUN
fsr-3381	35	13	(	(	PUNCT
fsr-3381	35	14	kantzberger	kantzberger	NOUN
fsr-3381	35	15	and	and	CCONJ
fsr-3381	35	16	kuntz	kuntz	PROPN
fsr-3381	35	17	,	,	PUNCT
fsr-3381	35	18	2010	2010	NUM
fsr-3381	35	19	)	)	PUNCT
fsr-3381	35	20	.	.	PUNCT
fsr-3381	36	1	a	a	DET
fsr-3381	36	2	common	common	ADJ
fsr-3381	36	3	feature	feature	NOUN
fsr-3381	36	4	is	be	AUX
fsr-3381	36	5	that	that	SCONJ
fsr-3381	36	6	trust	trust	NOUN
fsr-3381	36	7	is	be	AUX
fsr-3381	36	8	associated	associate	VERB
fsr-3381	36	9	with	with	ADP
fsr-3381	36	10	a	a	DET
fsr-3381	36	11	willingness	willingness	NOUN
fsr-3381	36	12	to	to	PART
fsr-3381	36	13	depend	depend	VERB
fsr-3381	36	14	on	on	ADP
fsr-3381	36	15	84	84	NUM
fsr-3381	36	16	a.	a.	NOUN
fsr-3381	36	17	carlander	carlander	NOUN
fsr-3381	36	18	et	et	PROPN
fsr-3381	36	19	al	al	PROPN
fsr-3381	36	20	.	.	PUNCT
fsr-3381	36	21	/	/	SYM
fsr-3381	36	22	financial	financial	ADJ
fsr-3381	36	23	services	service	NOUN
fsr-3381	36	24	review	review	VERB
fsr-3381	36	25	27	27	NUM
fsr-3381	36	26	(	(	PUNCT
fsr-3381	36	27	2018	2018	NUM
fsr-3381	36	28	)	)	PUNCT
fsr-3381	36	29	83	83	NUM
fsr-3381	36	30	-	-	SYM
fsr-3381	36	31	98	98	NUM
fsr-3381	36	32	another	another	DET
fsr-3381	36	33	party	party	NOUN
fsr-3381	36	34	(	(	PUNCT
fsr-3381	36	35	hong	hong	NOUN
fsr-3381	36	36	and	and	CCONJ
fsr-3381	36	37	cha	cha	PROPN
fsr-3381	36	38	,	,	PUNCT
fsr-3381	36	39	2013	2013	NUM
fsr-3381	36	40	;	;	PUNCT
fsr-3381	36	41	sekhon	sekhon	PROPN
fsr-3381	36	42	et	et	PROPN
fsr-3381	36	43	al	al	PROPN
fsr-3381	36	44	.	.	PROPN
fsr-3381	36	45	,	,	PUNCT
fsr-3381	36	46	2014	2014	NUM
fsr-3381	36	47	)	)	PUNCT
fsr-3381	36	48	.	.	PUNCT
fsr-3381	37	1	one	one	NUM
fsr-3381	37	2	implication	implication	NOUN
fsr-3381	37	3	is	be	AUX
fsr-3381	37	4	that	that	SCONJ
fsr-3381	37	5	people	people	NOUN
fsr-3381	37	6	substitute	substitute	VERB
fsr-3381	37	7	lack	lack	NOUN
fsr-3381	37	8	of	of	ADP
fsr-3381	37	9	knowledge	knowledge	NOUN
fsr-3381	37	10	for	for	ADP
fsr-3381	37	11	trust	trust	NOUN
fsr-3381	37	12	in	in	ADP
fsr-3381	37	13	experts	expert	NOUN
fsr-3381	37	14	(	(	PUNCT
fsr-3381	37	15	carlander	carlander	NOUN
fsr-3381	37	16	,	,	PUNCT
fsr-3381	37	17	2015	2015	NUM
fsr-3381	37	18	;	;	PUNCT
fsr-3381	37	19	dia	dia	PROPN
fsr-3381	37	20	,	,	PUNCT
fsr-3381	37	21	2011	2011	NUM
fsr-3381	37	22	;	;	PUNCT
fsr-3381	37	23	siegrist	siegrist	NOUN
fsr-3381	37	24	and	and	CCONJ
fsr-3381	37	25	cvetkovich	cvetkovich	VERB
fsr-3381	37	26	,	,	PUNCT
fsr-3381	37	27	2000	2000	NUM
fsr-3381	37	28	)	)	PUNCT
fsr-3381	37	29	such	such	ADJ
fsr-3381	37	30	that	that	DET
fsr-3381	37	31	trust	trust	NOUN
fsr-3381	37	32	will	will	AUX
fsr-3381	37	33	play	play	VERB
fsr-3381	37	34	the	the	DET
fsr-3381	37	35	role	role	NOUN
fsr-3381	37	36	of	of	ADP
fsr-3381	37	37	coping	cope	VERB
fsr-3381	37	38	with	with	ADP
fsr-3381	37	39	uncertainty	uncertainty	NOUN
fsr-3381	37	40	(	(	PUNCT
fsr-3381	37	41	colquitt	colquitt	NOUN
fsr-3381	37	42	et	et	PROPN
fsr-3381	37	43	al	al	PROPN
fsr-3381	37	44	.	.	PROPN
fsr-3381	37	45	,	,	PUNCT
fsr-3381	37	46	2012	2012	NUM
fsr-3381	37	47	)	)	PUNCT
fsr-3381	37	48	.	.	PUNCT
fsr-3381	38	1	knowledge	knowledge	NOUN
fsr-3381	38	2	of	of	ADP
fsr-3381	38	3	determinants	determinant	NOUN
fsr-3381	38	4	of	of	ADP
fsr-3381	38	5	trust	trust	NOUN
fsr-3381	38	6	is	be	AUX
fsr-3381	38	7	essential	essential	ADJ
fsr-3381	38	8	for	for	SCONJ
fsr-3381	38	9	banks	bank	NOUN
fsr-3381	38	10	to	to	PART
fsr-3381	38	11	proactively	proactively	ADV
fsr-3381	38	12	address	address	VERB
fsr-3381	38	13	the	the	DET
fsr-3381	38	14	issue	issue	NOUN
fsr-3381	38	15	of	of	ADP
fsr-3381	38	16	increasing	increase	VERB
fsr-3381	38	17	trust	trust	NOUN
fsr-3381	38	18	through	through	ADP
fsr-3381	38	19	personal	personal	ADJ
fsr-3381	38	20	service	service	NOUN
fsr-3381	38	21	.	.	PUNCT
fsr-3381	39	1	conceptualizations	conceptualization	NOUN
fsr-3381	39	2	of	of	ADP
fsr-3381	39	3	trust	trust	NOUN
fsr-3381	39	4	determinants	determinant	NOUN
fsr-3381	39	5	draw	draw	VERB
fsr-3381	39	6	on	on	ADP
fsr-3381	39	7	variants	variant	NOUN
fsr-3381	39	8	of	of	ADP
fsr-3381	39	9	competence	competence	NOUN
fsr-3381	39	10	,	,	PUNCT
fsr-3381	39	11	benevolence	benevolence	NOUN
fsr-3381	39	12	,	,	PUNCT
fsr-3381	39	13	and	and	CCONJ
fsr-3381	39	14	integrity	integrity	NOUN
fsr-3381	39	15	(	(	PUNCT
fsr-3381	39	16	e.g.	e.g.	ADV
fsr-3381	39	17	,	,	PUNCT
fsr-3381	39	18	ennew	ennew	ADJ
fsr-3381	39	19	,	,	PUNCT
fsr-3381	39	20	kharouf	kharouf	NOUN
fsr-3381	39	21	,	,	PUNCT
fsr-3381	39	22	and	and	CCONJ
fsr-3381	39	23	sekhon	sekhon	PROPN
fsr-3381	39	24	2011	2011	NUM
fsr-3381	39	25	;	;	PUNCT
fsr-3381	39	26	in	in	ADP
fsr-3381	39	27	their	their	PRON
fsr-3381	39	28	study	study	NOUN
fsr-3381	39	29	including	include	VERB
fsr-3381	39	30	also	also	ADV
fsr-3381	39	31	shared	share	VERB
fsr-3381	39	32	values	value	NOUN
fsr-3381	39	33	and	and	CCONJ
fsr-3381	39	34	communication	communication	NOUN
fsr-3381	39	35	)	)	PUNCT
fsr-3381	39	36	.	.	PUNCT
fsr-3381	40	1	in	in	ADP
fsr-3381	40	2	this	this	DET
fsr-3381	40	3	study	study	NOUN
fsr-3381	40	4	we	we	PRON
fsr-3381	40	5	similarly	similarly	ADV
fsr-3381	40	6	propose	propose	VERB
fsr-3381	40	7	that	that	SCONJ
fsr-3381	40	8	competence	competence	NOUN
fsr-3381	40	9	,	,	PUNCT
fsr-3381	40	10	benevolence	benevolence	NOUN
fsr-3381	40	11	,	,	PUNCT
fsr-3381	40	12	and	and	CCONJ
fsr-3381	40	13	transparency	transparency	NOUN
fsr-3381	40	14	are	be	AUX
fsr-3381	40	15	primary	primary	ADJ
fsr-3381	40	16	determinants	determinant	NOUN
fsr-3381	40	17	of	of	ADP
fsr-3381	40	18	customers	customer	NOUN
fsr-3381	40	19	’	'	PUNCT
fsr-3381	40	20	trust	trust	NOUN
fsr-3381	40	21	in	in	ADP
fsr-3381	40	22	banks	bank	NOUN
fsr-3381	40	23	,	,	PUNCT
fsr-3381	40	24	and	and	CCONJ
fsr-3381	40	25	that	that	SCONJ
fsr-3381	40	26	these	these	DET
fsr-3381	40	27	determinants	determinant	NOUN
fsr-3381	40	28	are	be	AUX
fsr-3381	40	29	all	all	PRON
fsr-3381	40	30	affected	affect	VERB
fsr-3381	40	31	by	by	ADP
fsr-3381	40	32	personal	personal	ADJ
fsr-3381	40	33	service	service	NOUN
fsr-3381	40	34	as	as	SCONJ
fsr-3381	40	35	follows	follow	VERB
fsr-3381	40	36	.	.	PUNCT
fsr-3381	41	1	(	(	PUNCT
fsr-3381	41	2	1	1	X
fsr-3381	41	3	)	)	PUNCT
fsr-3381	41	4	competence	competence	NOUN
fsr-3381	41	5	as	as	ADP
fsr-3381	41	6	a	a	DET
fsr-3381	41	7	determinant	determinant	NOUN
fsr-3381	41	8	of	of	ADP
fsr-3381	41	9	trust	trust	NOUN
fsr-3381	41	10	in	in	ADP
fsr-3381	41	11	banks	bank	NOUN
fsr-3381	41	12	refers	refer	VERB
fsr-3381	41	13	to	to	ADP
fsr-3381	41	14	trustees	trustee	NOUN
fsr-3381	41	15	’	'	PUNCT
fsr-3381	41	16	knowledge	knowledge	NOUN
fsr-3381	41	17	and	and	CCONJ
fsr-3381	41	18	skill	skill	NOUN
fsr-3381	41	19	needed	need	VERB
fsr-3381	41	20	to	to	PART
fsr-3381	41	21	complete	complete	VERB
fsr-3381	41	22	a	a	DET
fsr-3381	41	23	specific	specific	ADJ
fsr-3381	41	24	task	task	NOUN
fsr-3381	41	25	(	(	PUNCT
fsr-3381	41	26	malhotra	malhotra	PROPN
fsr-3381	41	27	and	and	CCONJ
fsr-3381	41	28	lumineau	lumineau	ADJ
fsr-3381	41	29	,	,	PUNCT
fsr-3381	41	30	2011	2011	NUM
fsr-3381	41	31	)	)	PUNCT
fsr-3381	41	32	.	.	PUNCT
fsr-3381	42	1	financial	financial	ADJ
fsr-3381	42	2	services	service	NOUN
fsr-3381	42	3	are	be	AUX
fsr-3381	42	4	by	by	ADP
fsr-3381	42	5	many	many	ADJ
fsr-3381	42	6	customers	customer	NOUN
fsr-3381	42	7	perceived	perceive	VERB
fsr-3381	42	8	to	to	PART
fsr-3381	42	9	be	be	AUX
fsr-3381	42	10	complex	complex	ADJ
fsr-3381	42	11	and	and	CCONJ
fsr-3381	42	12	difficult	difficult	ADJ
fsr-3381	42	13	to	to	PART
fsr-3381	42	14	understand	understand	VERB
fsr-3381	42	15	.	.	PUNCT
fsr-3381	43	1	bank	bank	NOUN
fsr-3381	43	2	employees	employee	NOUN
fsr-3381	43	3	’	’	PART
fsr-3381	43	4	competence	competence	NOUN
fsr-3381	43	5	may	may	AUX
fsr-3381	43	6	,	,	PUNCT
fsr-3381	43	7	therefore	therefore	ADV
fsr-3381	43	8	,	,	PUNCT
fsr-3381	43	9	be	be	AUX
fsr-3381	43	10	valuable	valuable	ADJ
fsr-3381	43	11	to	to	ADP
fsr-3381	43	12	customers	customer	NOUN
fsr-3381	43	13	and	and	CCONJ
fsr-3381	43	14	contribute	contribute	VERB
fsr-3381	43	15	to	to	ADP
fsr-3381	43	16	building	build	VERB
fsr-3381	43	17	trust	trust	NOUN
fsr-3381	43	18	in	in	ADP
fsr-3381	43	19	the	the	DET
fsr-3381	43	20	bank	bank	NOUN
fsr-3381	43	21	.	.	PUNCT
fsr-3381	44	1	(	(	PUNCT
fsr-3381	44	2	2	2	X
fsr-3381	44	3	)	)	PUNCT
fsr-3381	44	4	benevolence	benevolence	NOUN
fsr-3381	44	5	is	be	AUX
fsr-3381	44	6	the	the	DET
fsr-3381	44	7	expectation	expectation	NOUN
fsr-3381	44	8	that	that	SCONJ
fsr-3381	44	9	the	the	DET
fsr-3381	44	10	trustee	trustee	NOUN
fsr-3381	44	11	acts	act	VERB
fsr-3381	44	12	in	in	ADP
fsr-3381	44	13	the	the	DET
fsr-3381	44	14	trustor	trustor	NOUN
fsr-3381	44	15	’s	’s	PART
fsr-3381	44	16	best	good	ADJ
fsr-3381	44	17	interests	interest	NOUN
fsr-3381	44	18	(	(	PUNCT
fsr-3381	44	19	sirdeshmukh	sirdeshmukh	PROPN
fsr-3381	44	20	,	,	PUNCT
fsr-3381	44	21	singh	singh	PROPN
fsr-3381	44	22	,	,	PUNCT
fsr-3381	44	23	and	and	CCONJ
fsr-3381	44	24	sabol	sabol	NOUN
fsr-3381	44	25	,	,	PUNCT
fsr-3381	44	26	2002	2002	NUM
fsr-3381	44	27	)	)	PUNCT
fsr-3381	44	28	.	.	PUNCT
fsr-3381	45	1	similarly	similarly	ADV
fsr-3381	45	2	,	,	PUNCT
fsr-3381	45	3	integrity	integrity	NOUN
fsr-3381	45	4	and	and	CCONJ
fsr-3381	45	5	shared	share	VERB
fsr-3381	45	6	values	value	NOUN
fsr-3381	45	7	(	(	PUNCT
fsr-3381	45	8	e.g.	e.g.	ADV
fsr-3381	45	9	,	,	PUNCT
fsr-3381	45	10	ennew	ennew	ADJ
fsr-3381	45	11	,	,	PUNCT
fsr-3381	45	12	kharouf	kharouf	NOUN
fsr-3381	45	13	,	,	PUNCT
fsr-3381	45	14	and	and	CCONJ
fsr-3381	45	15	sekhon	sekhon	NOUN
fsr-3381	45	16	2011	2011	NUM
fsr-3381	45	17	)	)	PUNCT
fsr-3381	45	18	refer	refer	VERB
fsr-3381	45	19	to	to	ADP
fsr-3381	45	20	a	a	DET
fsr-3381	45	21	sense	sense	NOUN
fsr-3381	45	22	of	of	ADP
fsr-3381	45	23	moral	moral	ADJ
fsr-3381	45	24	,	,	PUNCT
fsr-3381	45	25	ethics	ethic	NOUN
fsr-3381	45	26	,	,	PUNCT
fsr-3381	45	27	and	and	CCONJ
fsr-3381	45	28	consistency	consistency	NOUN
fsr-3381	45	29	beyond	beyond	ADP
fsr-3381	45	30	the	the	DET
fsr-3381	45	31	sole	sole	ADJ
fsr-3381	45	32	interests	interest	NOUN
fsr-3381	45	33	of	of	ADP
fsr-3381	45	34	the	the	DET
fsr-3381	45	35	trustee	trustee	NOUN
fsr-3381	45	36	.	.	PUNCT
fsr-3381	46	1	benevolence	benevolence	NOUN
fsr-3381	46	2	may	may	AUX
fsr-3381	46	3	be	be	AUX
fsr-3381	46	4	important	important	ADJ
fsr-3381	46	5	for	for	ADP
fsr-3381	46	6	customers	customer	NOUN
fsr-3381	46	7	’	'	PUNCT
fsr-3381	46	8	trust	trust	NOUN
fsr-3381	46	9	in	in	ADP
fsr-3381	46	10	a	a	DET
fsr-3381	46	11	bank	bank	NOUN
fsr-3381	46	12	since	since	SCONJ
fsr-3381	46	13	mass	mass	ADJ
fsr-3381	46	14	media	medium	NOUN
fsr-3381	46	15	coverage	coverage	NOUN
fsr-3381	46	16	of	of	ADP
fsr-3381	46	17	high	high	ADJ
fsr-3381	46	18	profits	profit	NOUN
fsr-3381	46	19	,	,	PUNCT
fsr-3381	46	20	high	high	ADJ
fsr-3381	46	21	bonus	bonus	NOUN
fsr-3381	46	22	payments	payment	NOUN
fsr-3381	46	23	to	to	ADP
fsr-3381	46	24	employees	employee	NOUN
fsr-3381	46	25	,	,	PUNCT
fsr-3381	46	26	and	and	CCONJ
fsr-3381	46	27	financial	financial	ADJ
fsr-3381	46	28	turmoil	turmoil	NOUN
fsr-3381	46	29	signal	signal	VERB
fsr-3381	46	30	that	that	SCONJ
fsr-3381	46	31	banks	bank	NOUN
fsr-3381	46	32	are	be	AUX
fsr-3381	46	33	not	not	PART
fsr-3381	46	34	acting	act	VERB
fsr-3381	46	35	in	in	ADP
fsr-3381	46	36	the	the	DET
fsr-3381	46	37	customers	customer	NOUN
fsr-3381	46	38	’	’	PART
fsr-3381	46	39	best	good	ADJ
fsr-3381	46	40	interests	interest	NOUN
fsr-3381	46	41	.	.	PUNCT
fsr-3381	47	1	(	(	PUNCT
fsr-3381	47	2	3	3	X
fsr-3381	47	3	)	)	PUNCT
fsr-3381	47	4	transparency	transparency	NOUN
fsr-3381	47	5	(	(	PUNCT
fsr-3381	47	6	e.g.	e.g.	ADV
fsr-3381	47	7	,	,	PUNCT
fsr-3381	47	8	kanagaretnam	kanagaretnam	PROPN
fsr-3381	47	9	,	,	PUNCT
fsr-3381	47	10	mestelman	mestelman	NOUN
fsr-3381	47	11	,	,	PUNCT
fsr-3381	47	12	naiar	naiar	NOUN
fsr-3381	47	13	,	,	PUNCT
fsr-3381	47	14	and	and	CCONJ
fsr-3381	47	15	shehata	shehata	NOUN
fsr-3381	47	16	,	,	PUNCT
fsr-3381	47	17	2010	2010	NUM
fsr-3381	47	18	)	)	PUNCT
fsr-3381	47	19	may	may	AUX
fsr-3381	47	20	be	be	AUX
fsr-3381	47	21	defined	define	VERB
fsr-3381	47	22	as	as	ADP
fsr-3381	47	23	providing	provide	VERB
fsr-3381	47	24	sufficient	sufficient	ADJ
fsr-3381	47	25	information	information	NOUN
fsr-3381	47	26	to	to	PART
fsr-3381	47	27	satisfy	satisfy	VERB
fsr-3381	47	28	the	the	DET
fsr-3381	47	29	requirements	requirement	NOUN
fsr-3381	47	30	of	of	ADP
fsr-3381	47	31	a	a	DET
fsr-3381	47	32	reasonable	reasonable	ADJ
fsr-3381	47	33	person	person	NOUN
fsr-3381	47	34	(	(	PUNCT
fsr-3381	47	35	rawlins	rawlin	NOUN
fsr-3381	47	36	,	,	PUNCT
fsr-3381	47	37	2009	2009	NUM
fsr-3381	47	38	)	)	PUNCT
fsr-3381	47	39	.	.	PUNCT
fsr-3381	48	1	there	there	PRON
fsr-3381	48	2	has	have	AUX
fsr-3381	48	3	been	be	AUX
fsr-3381	48	4	a	a	DET
fsr-3381	48	5	growing	grow	VERB
fsr-3381	48	6	interest	interest	NOUN
fsr-3381	48	7	in	in	ADP
fsr-3381	48	8	the	the	DET
fsr-3381	48	9	value	value	NOUN
fsr-3381	48	10	of	of	ADP
fsr-3381	48	11	transparency	transparency	NOUN
fsr-3381	48	12	and	and	CCONJ
fsr-3381	48	13	transparent	transparent	ADJ
fsr-3381	48	14	communication	communication	NOUN
fsr-3381	48	15	for	for	ADP
fsr-3381	48	16	attempts	attempt	NOUN
fsr-3381	48	17	to	to	PART
fsr-3381	48	18	increase	increase	VERB
fsr-3381	48	19	trust	trust	NOUN
fsr-3381	48	20	(	(	PUNCT
fsr-3381	48	21	rawlins	rawlin	NOUN
fsr-3381	48	22	,	,	PUNCT
fsr-3381	48	23	2009	2009	NUM
fsr-3381	48	24	)	)	PUNCT
fsr-3381	48	25	.	.	PUNCT
fsr-3381	49	1	transparent	transparent	ADJ
fsr-3381	49	2	information	information	NOUN
fsr-3381	49	3	is	be	AUX
fsr-3381	49	4	also	also	ADV
fsr-3381	49	5	believed	believe	VERB
fsr-3381	49	6	to	to	PART
fsr-3381	49	7	increase	increase	VERB
fsr-3381	49	8	rational	rational	ADJ
fsr-3381	49	9	decision	decision	NOUN
fsr-3381	49	10	making	making	NOUN
fsr-3381	49	11	in	in	ADP
fsr-3381	49	12	financial	financial	ADJ
fsr-3381	49	13	markets	market	NOUN
fsr-3381	49	14	(	(	PUNCT
fsr-3381	49	15	lusardi	lusardi	NOUN
fsr-3381	49	16	and	and	CCONJ
fsr-3381	49	17	mitchell	mitchell	PROPN
fsr-3381	49	18	,	,	PUNCT
fsr-3381	49	19	2007	2007	NUM
fsr-3381	49	20	)	)	PUNCT
fsr-3381	49	21	.	.	PUNCT
fsr-3381	50	1	2.2	2.2	NUM
fsr-3381	50	2	.	.	PUNCT
fsr-3381	51	1	personal	personal	ADJ
fsr-3381	51	2	service	service	NOUN
fsr-3381	51	3	the	the	DET
fsr-3381	51	4	importance	importance	NOUN
fsr-3381	51	5	of	of	ADP
fsr-3381	51	6	personal	personal	ADJ
fsr-3381	51	7	service	service	NOUN
fsr-3381	51	8	has	have	AUX
fsr-3381	51	9	been	be	AUX
fsr-3381	51	10	claimed	claim	VERB
fsr-3381	51	11	to	to	PART
fsr-3381	51	12	increase	increase	VERB
fsr-3381	51	13	in	in	ADP
fsr-3381	51	14	services	service	NOUN
fsr-3381	51	15	with	with	ADP
fsr-3381	51	16	a	a	DET
fsr-3381	51	17	high	high	ADJ
fsr-3381	51	18	level	level	NOUN
fsr-3381	51	19	of	of	ADP
fsr-3381	51	20	intangibility	intangibility	NOUN
fsr-3381	51	21	(	(	PUNCT
fsr-3381	51	22	berry	berry	NOUN
fsr-3381	51	23	,	,	PUNCT
fsr-3381	51	24	2000	2000	NUM
fsr-3381	51	25	)	)	PUNCT
fsr-3381	51	26	as	as	ADV
fsr-3381	51	27	well	well	ADV
fsr-3381	51	28	as	as	ADP
fsr-3381	51	29	a	a	DET
fsr-3381	51	30	people	people	NOUN
fsr-3381	51	31	-	-	PUNCT
fsr-3381	51	32	intensive	intensive	ADJ
fsr-3381	51	33	character	character	NOUN
fsr-3381	51	34	(	(	PUNCT
fsr-3381	51	35	sirdesmukh	sirdesmukh	NOUN
fsr-3381	51	36	,	,	PUNCT
fsr-3381	51	37	singh	singh	PROPN
fsr-3381	51	38	,	,	PUNCT
fsr-3381	51	39	and	and	CCONJ
fsr-3381	51	40	sabol	sabol	NOUN
fsr-3381	51	41	,	,	PUNCT
fsr-3381	51	42	2002	2002	NUM
fsr-3381	51	43	)	)	PUNCT
fsr-3381	51	44	.	.	PUNCT
fsr-3381	52	1	being	be	AUX
fsr-3381	52	2	a	a	DET
fsr-3381	52	3	customized	customized	ADJ
fsr-3381	52	4	type	type	NOUN
fsr-3381	52	5	of	of	ADP
fsr-3381	52	6	service	service	NOUN
fsr-3381	52	7	high	high	ADJ
fsr-3381	52	8	in	in	ADP
fsr-3381	52	9	credence	credence	NOUN
fsr-3381	52	10	qualities	quality	NOUN
fsr-3381	52	11	,	,	PUNCT
fsr-3381	52	12	financial	financial	ADJ
fsr-3381	52	13	services	service	NOUN
fsr-3381	52	14	have	have	AUX
fsr-3381	52	15	further	far	ADV
fsr-3381	52	16	been	be	AUX
fsr-3381	52	17	described	describe	VERB
fsr-3381	52	18	as	as	ADP
fsr-3381	52	19	part	part	NOUN
fsr-3381	52	20	of	of	ADP
fsr-3381	52	21	a	a	DET
fsr-3381	52	22	service	service	NOUN
fsr-3381	52	23	industry	industry	NOUN
fsr-3381	52	24	where	where	SCONJ
fsr-3381	52	25	the	the	DET
fsr-3381	52	26	relation	relation	NOUN
fsr-3381	52	27	between	between	ADP
fsr-3381	52	28	employees	employee	NOUN
fsr-3381	52	29	and	and	CCONJ
fsr-3381	52	30	customers	customer	NOUN
fsr-3381	52	31	is	be	AUX
fsr-3381	52	32	particularly	particularly	ADV
fsr-3381	52	33	important	important	ADJ
fsr-3381	52	34	(	(	PUNCT
fsr-3381	52	35	yim	yim	PROPN
fsr-3381	52	36	,	,	PUNCT
fsr-3381	52	37	chan	chan	PROPN
fsr-3381	52	38	,	,	PUNCT
fsr-3381	52	39	and	and	CCONJ
fsr-3381	52	40	lam	lam	PROPN
fsr-3381	52	41	,	,	PUNCT
fsr-3381	52	42	2012	2012	NUM
fsr-3381	52	43	)	)	PUNCT
fsr-3381	52	44	.	.	PUNCT
fsr-3381	53	1	in	in	ADP
fsr-3381	53	2	line	line	NOUN
fsr-3381	53	3	with	with	ADP
fsr-3381	53	4	this	this	PRON
fsr-3381	53	5	,	,	PUNCT
fsr-3381	53	6	dissatisfaction	dissatisfaction	NOUN
fsr-3381	53	7	with	with	ADP
fsr-3381	53	8	in	in	ADP
fsr-3381	53	9	-	-	PUNCT
fsr-3381	53	10	branch	branch	NOUN
fsr-3381	53	11	banking	banking	NOUN
fsr-3381	53	12	is	be	AUX
fsr-3381	53	13	one	one	NUM
fsr-3381	53	14	factor	factor	NOUN
fsr-3381	53	15	that	that	PRON
fsr-3381	53	16	has	have	AUX
fsr-3381	53	17	been	be	AUX
fsr-3381	53	18	shown	show	VERB
fsr-3381	53	19	to	to	PART
fsr-3381	53	20	push	push	VERB
fsr-3381	53	21	customers	customer	NOUN
fsr-3381	53	22	into	into	ADP
fsr-3381	53	23	alternative	alternative	ADJ
fsr-3381	53	24	service	service	NOUN
fsr-3381	53	25	distribution	distribution	NOUN
fsr-3381	53	26	channels	channel	NOUN
fsr-3381	53	27	such	such	ADJ
fsr-3381	53	28	as	as	ADP
fsr-3381	53	29	internet	internet	NOUN
fsr-3381	53	30	banking	banking	NOUN
fsr-3381	53	31	(	(	PUNCT
fsr-3381	53	32	devlin	devlin	PROPN
fsr-3381	53	33	and	and	CCONJ
fsr-3381	53	34	yeung	yeung	PROPN
fsr-3381	53	35	,	,	PUNCT
fsr-3381	53	36	2003	2003	NUM
fsr-3381	53	37	)	)	PUNCT
fsr-3381	53	38	.	.	PUNCT
fsr-3381	54	1	it	it	PRON
fsr-3381	54	2	has	have	AUX
fsr-3381	54	3	been	be	AUX
fsr-3381	54	4	recognized	recognize	VERB
fsr-3381	54	5	that	that	SCONJ
fsr-3381	54	6	a	a	DET
fsr-3381	54	7	high	high	ADJ
fsr-3381	54	8	quality	quality	NOUN
fsr-3381	54	9	of	of	ADP
fsr-3381	54	10	personal	personal	ADJ
fsr-3381	54	11	service	service	NOUN
fsr-3381	54	12	is	be	AUX
fsr-3381	54	13	instrumental	instrumental	ADJ
fsr-3381	54	14	for	for	ADP
fsr-3381	54	15	creating	create	VERB
fsr-3381	54	16	and	and	CCONJ
fsr-3381	54	17	maintaining	maintain	VERB
fsr-3381	54	18	satisfied	satisfied	ADJ
fsr-3381	54	19	customers	customer	NOUN
fsr-3381	54	20	(	(	PUNCT
fsr-3381	54	21	crosby	crosby	PROPN
fsr-3381	54	22	,	,	PUNCT
fsr-3381	54	23	evans	evans	PROPN
fsr-3381	54	24	,	,	PUNCT
fsr-3381	54	25	and	and	CCONJ
fsr-3381	54	26	cowles	cowle	NOUN
fsr-3381	54	27	,	,	PUNCT
fsr-3381	54	28	1990	1990	NUM
fsr-3381	54	29	)	)	PUNCT
fsr-3381	54	30	.	.	PUNCT
fsr-3381	55	1	previous	previous	ADJ
fsr-3381	55	2	studies	study	NOUN
fsr-3381	55	3	have	have	AUX
fsr-3381	55	4	also	also	ADV
fsr-3381	55	5	shown	show	VERB
fsr-3381	55	6	that	that	SCONJ
fsr-3381	55	7	the	the	DET
fsr-3381	55	8	quality	quality	NOUN
fsr-3381	55	9	of	of	ADP
fsr-3381	55	10	personal	personal	ADJ
fsr-3381	55	11	service	service	NOUN
fsr-3381	55	12	is	be	AUX
fsr-3381	55	13	a	a	DET
fsr-3381	55	14	direct	direct	ADJ
fsr-3381	55	15	determinant	determinant	NOUN
fsr-3381	55	16	of	of	ADP
fsr-3381	55	17	satisfaction	satisfaction	NOUN
fsr-3381	55	18	(	(	PUNCT
fsr-3381	55	19	krishnan	krishnan	PROPN
fsr-3381	55	20	et	et	PROPN
fsr-3381	55	21	al	al	PROPN
fsr-3381	55	22	.	.	PROPN
fsr-3381	55	23	,	,	PUNCT
fsr-3381	55	24	1999	1999	NUM
fsr-3381	55	25	)	)	PUNCT
fsr-3381	55	26	as	as	ADV
fsr-3381	55	27	well	well	ADV
fsr-3381	55	28	as	as	ADP
fsr-3381	55	29	of	of	ADP
fsr-3381	55	30	perceived	perceive	VERB
fsr-3381	55	31	service	service	NOUN
fsr-3381	55	32	quality	quality	NOUN
fsr-3381	55	33	(	(	PUNCT
fsr-3381	55	34	taylor	taylor	PROPN
fsr-3381	55	35	and	and	CCONJ
fsr-3381	55	36	baker	baker	PROPN
fsr-3381	55	37	,	,	PUNCT
fsr-3381	55	38	1994	1994	NUM
fsr-3381	55	39	)	)	PUNCT
fsr-3381	55	40	.	.	PUNCT
fsr-3381	56	1	in	in	ADP
fsr-3381	56	2	bloemer	bloemer	PROPN
fsr-3381	56	3	,	,	PUNCT
fsr-3381	56	4	de	de	ADP
fsr-3381	56	5	ruyter	ruyter	NOUN
fsr-3381	56	6	,	,	PUNCT
fsr-3381	56	7	and	and	CCONJ
fsr-3381	56	8	peeters	peeter	NOUN
fsr-3381	56	9	(	(	PUNCT
fsr-3381	56	10	1998	1998	NUM
fsr-3381	56	11	)	)	PUNCT
fsr-3381	56	12	perceived	perceive	VERB
fsr-3381	56	13	service	service	NOUN
fsr-3381	56	14	quality	quality	NOUN
fsr-3381	56	15	was	be	AUX
fsr-3381	56	16	furthermore	furthermore	ADV
fsr-3381	56	17	both	both	PRON
fsr-3381	56	18	directly	directly	ADV
fsr-3381	56	19	and	and	CCONJ
fsr-3381	56	20	indirectly	indirectly	ADV
fsr-3381	56	21	related	relate	VERB
fsr-3381	56	22	to	to	ADP
fsr-3381	56	23	bank	bank	NOUN
fsr-3381	56	24	loyalty	loyalty	NOUN
fsr-3381	56	25	through	through	ADP
fsr-3381	56	26	satisfaction	satisfaction	NOUN
fsr-3381	56	27	.	.	PUNCT
fsr-3381	57	1	we	we	PRON
fsr-3381	57	2	argue	argue	VERB
fsr-3381	57	3	that	that	SCONJ
fsr-3381	57	4	an	an	DET
fsr-3381	57	5	additional	additional	ADJ
fsr-3381	57	6	benefit	benefit	NOUN
fsr-3381	57	7	of	of	ADP
fsr-3381	57	8	personal	personal	ADJ
fsr-3381	57	9	service	service	NOUN
fsr-3381	57	10	is	be	AUX
fsr-3381	57	11	that	that	SCONJ
fsr-3381	57	12	it	it	PRON
fsr-3381	57	13	influences	influence	VERB
fsr-3381	57	14	the	the	DET
fsr-3381	57	15	determinants	determinant	NOUN
fsr-3381	57	16	of	of	ADP
fsr-3381	57	17	customers	customer	NOUN
fsr-3381	57	18	’	'	PUNCT
fsr-3381	57	19	trust	trust	NOUN
fsr-3381	57	20	in	in	ADP
fsr-3381	57	21	a	a	DET
fsr-3381	57	22	bank	bank	NOUN
fsr-3381	57	23	,	,	PUNCT
fsr-3381	57	24	and	and	CCONJ
fsr-3381	57	25	through	through	ADP
fsr-3381	57	26	trust	trust	NOUN
fsr-3381	57	27	satisfaction	satisfaction	NOUN
fsr-3381	57	28	with	with	ADP
fsr-3381	57	29	the	the	DET
fsr-3381	57	30	bank	bank	NOUN
fsr-3381	57	31	.	.	PUNCT
fsr-3381	58	1	the	the	DET
fsr-3381	58	2	85a	85a	NOUN
fsr-3381	58	3	.	.	PUNCT
fsr-3381	59	1	carlander	carlander	NOUN
fsr-3381	59	2	et	et	PROPN
fsr-3381	59	3	al	al	PROPN
fsr-3381	59	4	.	.	PUNCT
fsr-3381	59	5	/	/	SYM
fsr-3381	59	6	financial	financial	ADJ
fsr-3381	59	7	services	service	NOUN
fsr-3381	59	8	review	review	VERB
fsr-3381	59	9	27	27	NUM
fsr-3381	59	10	(	(	PUNCT
fsr-3381	59	11	2018	2018	NUM
fsr-3381	59	12	)	)	PUNCT
fsr-3381	59	13	83	83	NUM
fsr-3381	59	14	-	-	SYM
fsr-3381	59	15	98	98	NUM
fsr-3381	59	16	importance	importance	NOUN
fsr-3381	59	17	of	of	ADP
fsr-3381	59	18	face	face	NOUN
fsr-3381	59	19	-	-	PUNCT
fsr-3381	59	20	to	to	ADP
fsr-3381	59	21	-	-	PUNCT
fsr-3381	59	22	face	face	NOUN
fsr-3381	59	23	meetings	meeting	NOUN
fsr-3381	59	24	when	when	SCONJ
fsr-3381	59	25	building	building	NOUN
fsr-3381	59	26	trust	trust	NOUN
fsr-3381	59	27	has	have	AUX
fsr-3381	59	28	been	be	AUX
fsr-3381	59	29	documented	document	VERB
fsr-3381	59	30	(	(	PUNCT
fsr-3381	59	31	howcroft	howcroft	ADV
fsr-3381	59	32	,	,	PUNCT
fsr-3381	59	33	hewer	hewer	PROPN
fsr-3381	59	34	,	,	PUNCT
fsr-3381	59	35	and	and	CCONJ
fsr-3381	59	36	durkin	durkin	PROPN
fsr-3381	59	37	,	,	PUNCT
fsr-3381	59	38	2003	2003	NUM
fsr-3381	59	39	)	)	PUNCT
fsr-3381	59	40	.	.	PUNCT
fsr-3381	60	1	in	in	ADP
fsr-3381	60	2	personal	personal	ADJ
fsr-3381	60	3	contacts	contact	NOUN
fsr-3381	60	4	employees	employee	NOUN
fsr-3381	60	5	may	may	AUX
fsr-3381	60	6	act	act	VERB
fsr-3381	60	7	in	in	ADP
fsr-3381	60	8	a	a	DET
fsr-3381	60	9	way	way	NOUN
fsr-3381	60	10	such	such	ADJ
fsr-3381	60	11	that	that	SCONJ
fsr-3381	60	12	they	they	PRON
fsr-3381	60	13	are	be	AUX
fsr-3381	60	14	perceived	perceive	VERB
fsr-3381	60	15	to	to	PART
fsr-3381	60	16	be	be	AUX
fsr-3381	60	17	competent	competent	ADJ
fsr-3381	60	18	by	by	ADP
fsr-3381	60	19	giving	give	VERB
fsr-3381	60	20	customers	customer	NOUN
fsr-3381	60	21	good	good	ADJ
fsr-3381	60	22	advice	advice	NOUN
fsr-3381	60	23	,	,	PUNCT
fsr-3381	60	24	perceived	perceive	VERB
fsr-3381	60	25	to	to	PART
fsr-3381	60	26	be	be	AUX
fsr-3381	60	27	benevolent	benevolent	ADJ
fsr-3381	60	28	by	by	ADP
fsr-3381	60	29	prioritizing	prioritize	VERB
fsr-3381	60	30	customers	customer	NOUN
fsr-3381	60	31	’	’	PART
fsr-3381	60	32	interests	interest	NOUN
fsr-3381	60	33	,	,	PUNCT
fsr-3381	60	34	and	and	CCONJ
fsr-3381	60	35	be	be	AUX
fsr-3381	60	36	transparent	transparent	ADJ
fsr-3381	60	37	by	by	ADP
fsr-3381	60	38	disseminating	disseminate	VERB
fsr-3381	60	39	relevant	relevant	ADJ
fsr-3381	60	40	information	information	NOUN
fsr-3381	60	41	to	to	ADP
fsr-3381	60	42	customers	customer	NOUN
fsr-3381	60	43	in	in	ADP
fsr-3381	60	44	an	an	DET
fsr-3381	60	45	understandable	understandable	ADJ
fsr-3381	60	46	way	way	NOUN
fsr-3381	60	47	.	.	PUNCT
fsr-3381	61	1	as	as	ADP
fsr-3381	61	2	a	a	DET
fsr-3381	61	3	consequence	consequence	NOUN
fsr-3381	61	4	,	,	PUNCT
fsr-3381	61	5	customers	customer	NOUN
fsr-3381	61	6	may	may	AUX
fsr-3381	61	7	both	both	PRON
fsr-3381	61	8	perceive	perceive	VERB
fsr-3381	61	9	that	that	SCONJ
fsr-3381	61	10	the	the	DET
fsr-3381	61	11	banks	bank	NOUN
fsr-3381	61	12	’	’	PART
fsr-3381	61	13	personal	personal	ADJ
fsr-3381	61	14	service	service	NOUN
fsr-3381	61	15	is	be	AUX
fsr-3381	61	16	of	of	ADP
fsr-3381	61	17	high	high	ADJ
fsr-3381	61	18	quality	quality	NOUN
fsr-3381	61	19	and	and	CCONJ
fsr-3381	61	20	develop	develop	VERB
fsr-3381	61	21	trust	trust	NOUN
fsr-3381	61	22	in	in	ADP
fsr-3381	61	23	the	the	DET
fsr-3381	61	24	bank	bank	NOUN
fsr-3381	61	25	,	,	PUNCT
fsr-3381	61	26	which	which	PRON
fsr-3381	61	27	is	be	AUX
fsr-3381	61	28	one	one	NUM
fsr-3381	61	29	of	of	ADP
fsr-3381	61	30	the	the	DET
fsr-3381	61	31	channels	channel	NOUN
fsr-3381	61	32	through	through	ADP
fsr-3381	61	33	which	which	PRON
fsr-3381	61	34	their	their	PRON
fsr-3381	61	35	satisfaction	satisfaction	NOUN
fsr-3381	61	36	with	with	ADP
fsr-3381	61	37	the	the	DET
fsr-3381	61	38	bank	bank	NOUN
fsr-3381	61	39	is	be	AUX
fsr-3381	61	40	influenced	influence	VERB
fsr-3381	61	41	.	.	PUNCT
fsr-3381	62	1	2.3	2.3	NUM
fsr-3381	62	2	.	.	PUNCT
fsr-3381	62	3	satisfaction	satisfaction	VERB
fsr-3381	62	4	a	a	DET
fsr-3381	62	5	positive	positive	ADJ
fsr-3381	62	6	relation	relation	NOUN
fsr-3381	62	7	between	between	ADP
fsr-3381	62	8	trust	trust	NOUN
fsr-3381	62	9	and	and	CCONJ
fsr-3381	62	10	satisfaction	satisfaction	NOUN
fsr-3381	62	11	has	have	AUX
fsr-3381	62	12	been	be	AUX
fsr-3381	62	13	empirically	empirically	ADV
fsr-3381	62	14	verified	verify	VERB
fsr-3381	62	15	in	in	ADP
fsr-3381	62	16	several	several	ADJ
fsr-3381	62	17	meta	meta	NOUN
fsr-3381	62	18	-	-	PUNCT
fsr-3381	62	19	analyses	analysis	NOUN
fsr-3381	62	20	(	(	PUNCT
fsr-3381	62	21	geyskens	geysken	NOUN
fsr-3381	62	22	,	,	PUNCT
fsr-3381	62	23	steenkamp	steenkamp	NOUN
fsr-3381	62	24	,	,	PUNCT
fsr-3381	62	25	and	and	CCONJ
fsr-3381	62	26	kumar	kumar	PROPN
fsr-3381	62	27	,	,	PUNCT
fsr-3381	62	28	1999	1999	NUM
fsr-3381	62	29	)	)	PUNCT
fsr-3381	62	30	.	.	PUNCT
fsr-3381	63	1	particularly	particularly	ADV
fsr-3381	63	2	relevant	relevant	ADJ
fsr-3381	63	3	are	be	AUX
fsr-3381	63	4	the	the	DET
fsr-3381	63	5	results	result	NOUN
fsr-3381	63	6	from	from	ADP
fsr-3381	63	7	a	a	DET
fsr-3381	63	8	survey	survey	NOUN
fsr-3381	63	9	focusing	focus	VERB
fsr-3381	63	10	explicitly	explicitly	ADV
fsr-3381	63	11	on	on	ADP
fsr-3381	63	12	banks	bank	NOUN
fsr-3381	63	13	,	,	PUNCT
fsr-3381	63	14	which	which	PRON
fsr-3381	63	15	found	find	VERB
fsr-3381	63	16	that	that	SCONJ
fsr-3381	63	17	trust	trust	NOUN
fsr-3381	63	18	is	be	AUX
fsr-3381	63	19	the	the	DET
fsr-3381	63	20	most	most	ADV
fsr-3381	63	21	important	important	ADJ
fsr-3381	63	22	factor	factor	NOUN
fsr-3381	63	23	affecting	affect	VERB
fsr-3381	63	24	customers	customer	NOUN
fsr-3381	63	25	’	'	PUNCT
fsr-3381	63	26	satisfaction	satisfaction	NOUN
fsr-3381	63	27	(	(	PUNCT
fsr-3381	63	28	chakravarty	chakravarty	NOUN
fsr-3381	63	29	,	,	PUNCT
fsr-3381	63	30	feinberg	feinberg	PROPN
fsr-3381	63	31	,	,	PUNCT
fsr-3381	63	32	and	and	CCONJ
fsr-3381	63	33	widdows	widdow	NOUN
fsr-3381	63	34	,	,	PUNCT
fsr-3381	63	35	1997	1997	NUM
fsr-3381	63	36	)	)	PUNCT
fsr-3381	63	37	.	.	PUNCT
fsr-3381	64	1	the	the	DET
fsr-3381	64	2	difference	difference	NOUN
fsr-3381	64	3	between	between	ADP
fsr-3381	64	4	the	the	DET
fsr-3381	64	5	two	two	NUM
fsr-3381	64	6	constructs	construct	NOUN
fsr-3381	64	7	has	have	AUX
fsr-3381	64	8	been	be	AUX
fsr-3381	64	9	suggested	suggest	VERB
fsr-3381	64	10	to	to	PART
fsr-3381	64	11	rely	rely	VERB
fsr-3381	64	12	on	on	ADP
fsr-3381	64	13	the	the	DET
fsr-3381	64	14	duration	duration	NOUN
fsr-3381	64	15	of	of	ADP
fsr-3381	64	16	the	the	DET
fsr-3381	64	17	relation	relation	NOUN
fsr-3381	64	18	,	,	PUNCT
fsr-3381	64	19	with	with	ADP
fsr-3381	64	20	trust	trust	NOUN
fsr-3381	64	21	being	be	AUX
fsr-3381	64	22	a	a	DET
fsr-3381	64	23	key	key	ADJ
fsr-3381	64	24	variable	variable	NOUN
fsr-3381	64	25	in	in	ADP
fsr-3381	64	26	novel	novel	ADJ
fsr-3381	64	27	settings	setting	NOUN
fsr-3381	64	28	,	,	PUNCT
fsr-3381	64	29	and	and	CCONJ
fsr-3381	64	30	satisfaction	satisfaction	VERB
fsr-3381	64	31	more	more	ADV
fsr-3381	64	32	important	important	ADJ
fsr-3381	64	33	in	in	ADP
fsr-3381	64	34	maintaining	maintain	VERB
fsr-3381	64	35	an	an	DET
fsr-3381	64	36	existing	exist	VERB
fsr-3381	64	37	relationship	relationship	NOUN
fsr-3381	64	38	(	(	PUNCT
fsr-3381	64	39	selnes	selne	NOUN
fsr-3381	64	40	,	,	PUNCT
fsr-3381	64	41	1998	1998	NUM
fsr-3381	64	42	)	)	PUNCT
fsr-3381	64	43	.	.	PUNCT
fsr-3381	65	1	this	this	PRON
fsr-3381	65	2	is	be	AUX
fsr-3381	65	3	consistent	consistent	ADJ
fsr-3381	65	4	with	with	ADP
fsr-3381	65	5	our	our	PRON
fsr-3381	65	6	conjectures	conjecture	NOUN
fsr-3381	65	7	that	that	SCONJ
fsr-3381	65	8	trust	trust	NOUN
fsr-3381	65	9	in	in	ADP
fsr-3381	65	10	a	a	DET
fsr-3381	65	11	bank	bank	NOUN
fsr-3381	65	12	has	have	AUX
fsr-3381	65	13	the	the	DET
fsr-3381	65	14	role	role	NOUN
fsr-3381	65	15	of	of	ADP
fsr-3381	65	16	reducing	reduce	VERB
fsr-3381	65	17	uncertainty	uncertainty	NOUN
fsr-3381	65	18	,	,	PUNCT
fsr-3381	65	19	and	and	CCONJ
fsr-3381	65	20	that	that	DET
fsr-3381	65	21	trust	trust	NOUN
fsr-3381	65	22	subsequently	subsequently	ADV
fsr-3381	65	23	is	be	AUX
fsr-3381	65	24	a	a	DET
fsr-3381	65	25	determinant	determinant	NOUN
fsr-3381	65	26	of	of	ADP
fsr-3381	65	27	satisfaction	satisfaction	NOUN
fsr-3381	65	28	with	with	ADP
fsr-3381	65	29	the	the	DET
fsr-3381	65	30	bank	bank	NOUN
fsr-3381	65	31	.	.	PUNCT
fsr-3381	66	1	additionally	additionally	ADV
fsr-3381	66	2	,	,	PUNCT
fsr-3381	66	3	because	because	SCONJ
fsr-3381	66	4	trust	trust	NOUN
fsr-3381	66	5	is	be	AUX
fsr-3381	66	6	believed	believe	VERB
fsr-3381	66	7	to	to	PART
fsr-3381	66	8	increase	increase	VERB
fsr-3381	66	9	with	with	ADP
fsr-3381	66	10	time	time	NOUN
fsr-3381	66	11	(	(	PUNCT
fsr-3381	66	12	jones	jones	PROPN
fsr-3381	66	13	and	and	CCONJ
fsr-3381	66	14	george	george	PROPN
fsr-3381	66	15	,	,	PUNCT
fsr-3381	66	16	1998	1998	NUM
fsr-3381	66	17	)	)	PUNCT
fsr-3381	66	18	,	,	PUNCT
fsr-3381	66	19	as	as	ADV
fsr-3381	66	20	well	well	ADV
fsr-3381	66	21	as	as	ADP
fsr-3381	66	22	become	become	VERB
fsr-3381	66	23	more	more	ADV
fsr-3381	66	24	relational	relational	ADJ
fsr-3381	66	25	and	and	CCONJ
fsr-3381	66	26	emotionally	emotionally	ADV
fsr-3381	66	27	oriented	orient	VERB
fsr-3381	66	28	over	over	ADP
fsr-3381	66	29	time	time	NOUN
fsr-3381	66	30	(	(	PUNCT
fsr-3381	66	31	lewicki	lewicki	NOUN
fsr-3381	66	32	and	and	CCONJ
fsr-3381	66	33	bunker	bunker	NOUN
fsr-3381	66	34	,	,	PUNCT
fsr-3381	66	35	1995	1995	NUM
fsr-3381	66	36	)	)	PUNCT
fsr-3381	66	37	,	,	PUNCT
fsr-3381	66	38	customers	customer	NOUN
fsr-3381	66	39	�	�	PROPN
fsr-3381	66	40	satisfaction	satisfaction	NOUN
fsr-3381	66	41	would	would	AUX
fsr-3381	66	42	increase	increase	VERB
fsr-3381	66	43	with	with	ADP
fsr-3381	66	44	length	length	NOUN
fsr-3381	66	45	of	of	ADP
fsr-3381	66	46	their	their	PRON
fsr-3381	66	47	relation	relation	NOUN
fsr-3381	66	48	to	to	ADP
fsr-3381	66	49	the	the	DET
fsr-3381	66	50	bank	bank	NOUN
fsr-3381	66	51	.	.	PUNCT
fsr-3381	67	1	customers	customer	NOUN
fsr-3381	67	2	are	be	AUX
fsr-3381	67	3	,	,	PUNCT
fsr-3381	67	4	therefore	therefore	ADV
fsr-3381	67	5	,	,	PUNCT
fsr-3381	67	6	likely	likely	ADJ
fsr-3381	67	7	to	to	PART
fsr-3381	67	8	be	be	AUX
fsr-3381	67	9	loyal	loyal	ADJ
fsr-3381	67	10	to	to	ADP
fsr-3381	67	11	a	a	DET
fsr-3381	67	12	bank	bank	NOUN
fsr-3381	67	13	that	that	PRON
fsr-3381	67	14	they	they	PRON
fsr-3381	67	15	trust	trust	VERB
fsr-3381	67	16	,	,	PUNCT
fsr-3381	67	17	a	a	DET
fsr-3381	67	18	result	result	NOUN
fsr-3381	67	19	that	that	PRON
fsr-3381	67	20	has	have	AUX
fsr-3381	67	21	been	be	AUX
fsr-3381	67	22	empirically	empirically	ADV
fsr-3381	67	23	documented	document	VERB
fsr-3381	67	24	(	(	PUNCT
fsr-3381	67	25	shainesh	shainesh	PROPN
fsr-3381	67	26	,	,	PUNCT
fsr-3381	67	27	2012	2012	NUM
fsr-3381	67	28	)	)	PUNCT
fsr-3381	67	29	.	.	PUNCT
fsr-3381	68	1	2.4	2.4	NUM
fsr-3381	68	2	.	.	PUNCT
fsr-3381	69	1	hypotheses	hypothese	VERB
fsr-3381	69	2	previous	previous	ADJ
fsr-3381	69	3	research	research	NOUN
fsr-3381	69	4	has	have	AUX
fsr-3381	69	5	shown	show	VERB
fsr-3381	69	6	that	that	SCONJ
fsr-3381	69	7	determinants	determinant	NOUN
fsr-3381	69	8	of	of	ADP
fsr-3381	69	9	trust	trust	NOUN
fsr-3381	69	10	include	include	VERB
fsr-3381	69	11	competence	competence	NOUN
fsr-3381	69	12	,	,	PUNCT
fsr-3381	69	13	benevolence	benevolence	NOUN
fsr-3381	69	14	,	,	PUNCT
fsr-3381	69	15	and	and	CCONJ
fsr-3381	69	16	transparency	transparency	NOUN
fsr-3381	69	17	(	(	PUNCT
fsr-3381	69	18	e.g.	e.g.	ADV
fsr-3381	69	19	,	,	PUNCT
fsr-3381	69	20	ennew	ennew	ADJ
fsr-3381	69	21	,	,	PUNCT
fsr-3381	69	22	kharouf	kharouf	NOUN
fsr-3381	69	23	,	,	PUNCT
fsr-3381	69	24	and	and	CCONJ
fsr-3381	69	25	sekhon	sekhon	PROPN
fsr-3381	69	26	,	,	PUNCT
fsr-3381	69	27	2011	2011	NUM
fsr-3381	69	28	)	)	PUNCT
fsr-3381	69	29	.	.	PUNCT
fsr-3381	70	1	our	our	PRON
fsr-3381	70	2	rationale	rationale	NOUN
fsr-3381	70	3	for	for	ADP
fsr-3381	70	4	including	include	VERB
fsr-3381	70	5	these	these	DET
fsr-3381	70	6	determinants	determinant	NOUN
fsr-3381	70	7	of	of	ADP
fsr-3381	70	8	trust	trust	NOUN
fsr-3381	70	9	in	in	ADP
fsr-3381	70	10	banks	bank	NOUN
fsr-3381	70	11	is	be	AUX
fsr-3381	70	12	customers	customer	NOUN
fsr-3381	70	13	’	'	PUNCT
fsr-3381	70	14	demand	demand	NOUN
fsr-3381	70	15	for	for	ADP
fsr-3381	70	16	competent	competent	ADJ
fsr-3381	70	17	advice	advice	NOUN
fsr-3381	70	18	by	by	ADP
fsr-3381	70	19	bank	bank	NOUN
fsr-3381	70	20	employees	employee	NOUN
fsr-3381	70	21	,	,	PUNCT
fsr-3381	70	22	customers	customer	NOUN
fsr-3381	70	23	’	'	PUNCT
fsr-3381	70	24	demand	demand	NOUN
fsr-3381	70	25	for	for	ADP
fsr-3381	70	26	a	a	DET
fsr-3381	70	27	benevolent	benevolent	ADJ
fsr-3381	70	28	advisor	advisor	NOUN
fsr-3381	70	29	to	to	PART
fsr-3381	70	30	prevent	prevent	VERB
fsr-3381	70	31	them	they	PRON
fsr-3381	70	32	from	from	ADP
fsr-3381	70	33	being	be	AUX
fsr-3381	70	34	cheated	cheat	VERB
fsr-3381	70	35	by	by	ADP
fsr-3381	70	36	the	the	DET
fsr-3381	70	37	bank	bank	NOUN
fsr-3381	70	38	,	,	PUNCT
fsr-3381	70	39	and	and	CCONJ
fsr-3381	70	40	customers	customer	NOUN
fsr-3381	70	41	’	'	PUNCT
fsr-3381	70	42	demand	demand	NOUN
fsr-3381	70	43	for	for	ADP
fsr-3381	70	44	transparency	transparency	NOUN
fsr-3381	70	45	by	by	ADP
fsr-3381	70	46	the	the	DET
fsr-3381	70	47	bank	bank	NOUN
fsr-3381	70	48	employees	employee	NOUN
fsr-3381	70	49	to	to	PART
fsr-3381	70	50	facilitate	facilitate	VERB
fsr-3381	70	51	accurate	accurate	ADJ
fsr-3381	70	52	communication	communication	NOUN
fsr-3381	70	53	in	in	ADP
fsr-3381	70	54	contacts	contact	NOUN
fsr-3381	70	55	with	with	ADP
fsr-3381	70	56	the	the	DET
fsr-3381	70	57	bank	bank	NOUN
fsr-3381	70	58	.	.	PUNCT
fsr-3381	71	1	therefore	therefore	ADV
fsr-3381	71	2	,	,	PUNCT
fsr-3381	71	3	we	we	PRON
fsr-3381	71	4	propose	propose	VERB
fsr-3381	71	5	hypothesis	hypothesis	NOUN
fsr-3381	71	6	1	1	NUM
fsr-3381	71	7	:	:	PUNCT
fsr-3381	71	8	the	the	DET
fsr-3381	71	9	quality	quality	NOUN
fsr-3381	71	10	of	of	ADP
fsr-3381	71	11	personal	personal	ADJ
fsr-3381	71	12	service	service	NOUN
fsr-3381	71	13	increases	increase	VERB
fsr-3381	71	14	trust	trust	NOUN
fsr-3381	71	15	in	in	ADP
fsr-3381	71	16	banks	bank	NOUN
fsr-3381	71	17	through	through	ADP
fsr-3381	71	18	its	its	PRON
fsr-3381	71	19	determinants	determinant	NOUN
fsr-3381	71	20	perceived	perceive	VERB
fsr-3381	71	21	competence	competence	NOUN
fsr-3381	71	22	,	,	PUNCT
fsr-3381	71	23	perceived	perceive	VERB
fsr-3381	71	24	benevolence	benevolence	NOUN
fsr-3381	71	25	,	,	PUNCT
fsr-3381	71	26	and	and	CCONJ
fsr-3381	71	27	perceived	perceive	VERB
fsr-3381	71	28	transparency	transparency	NOUN
fsr-3381	71	29	.	.	PUNCT
fsr-3381	72	1	a	a	DET
fsr-3381	72	2	direct	direct	ADJ
fsr-3381	72	3	effect	effect	NOUN
fsr-3381	72	4	of	of	ADP
fsr-3381	72	5	quality	quality	NOUN
fsr-3381	72	6	of	of	ADP
fsr-3381	72	7	personal	personal	ADJ
fsr-3381	72	8	service	service	NOUN
fsr-3381	72	9	on	on	ADP
fsr-3381	72	10	satisfaction	satisfaction	NOUN
fsr-3381	72	11	with	with	ADP
fsr-3381	72	12	banks	bank	NOUN
fsr-3381	72	13	has	have	AUX
fsr-3381	72	14	been	be	AUX
fsr-3381	72	15	documented	document	VERB
fsr-3381	72	16	(	(	PUNCT
fsr-3381	72	17	levy	levy	NOUN
fsr-3381	72	18	and	and	CCONJ
fsr-3381	72	19	hino	hino	NOUN
fsr-3381	72	20	,	,	PUNCT
fsr-3381	72	21	2016	2016	NUM
fsr-3381	72	22	;	;	PUNCT
fsr-3381	72	23	moin	moin	NUM
fsr-3381	72	24	,	,	PUNCT
fsr-3381	72	25	devlin	devlin	NOUN
fsr-3381	72	26	,	,	PUNCT
fsr-3381	72	27	and	and	CCONJ
fsr-3381	72	28	mckechnie	mckechnie	PROPN
fsr-3381	72	29	,	,	PUNCT
fsr-3381	72	30	2015	2015	NUM
fsr-3381	72	31	)	)	PUNCT
fsr-3381	72	32	.	.	PUNCT
fsr-3381	73	1	however	however	ADV
fsr-3381	73	2	,	,	PUNCT
fsr-3381	73	3	we	we	PRON
fsr-3381	73	4	expect	expect	VERB
fsr-3381	73	5	that	that	SCONJ
fsr-3381	73	6	this	this	DET
fsr-3381	73	7	relationship	relationship	NOUN
fsr-3381	73	8	will	will	AUX
fsr-3381	73	9	be	be	AUX
fsr-3381	73	10	weaker	weak	ADJ
fsr-3381	73	11	when	when	SCONJ
fsr-3381	73	12	measuring	measure	VERB
fsr-3381	73	13	the	the	DET
fsr-3381	73	14	indirect	indirect	ADJ
fsr-3381	73	15	effect	effect	NOUN
fsr-3381	73	16	of	of	ADP
fsr-3381	73	17	trust	trust	NOUN
fsr-3381	73	18	.	.	PUNCT
fsr-3381	74	1	we	we	PRON
fsr-3381	74	2	thus	thus	ADV
fsr-3381	74	3	expect	expect	VERB
fsr-3381	74	4	that	that	SCONJ
fsr-3381	74	5	the	the	DET
fsr-3381	74	6	relationship	relationship	NOUN
fsr-3381	74	7	between	between	ADP
fsr-3381	74	8	quality	quality	NOUN
fsr-3381	74	9	of	of	ADP
fsr-3381	74	10	personal	personal	ADJ
fsr-3381	74	11	service	service	NOUN
fsr-3381	74	12	and	and	CCONJ
fsr-3381	74	13	satisfaction	satisfaction	NOUN
fsr-3381	74	14	is	be	AUX
fsr-3381	74	15	mediated	mediate	VERB
fsr-3381	74	16	by	by	ADP
fsr-3381	74	17	trust	trust	NOUN
fsr-3381	74	18	and	and	CCONJ
fsr-3381	74	19	its	its	PRON
fsr-3381	74	20	determinants	determinant	NOUN
fsr-3381	74	21	perceived	perceive	VERB
fsr-3381	74	22	competence	competence	NOUN
fsr-3381	74	23	,	,	PUNCT
fsr-3381	74	24	perceived	perceive	VERB
fsr-3381	74	25	benevolence	benevolence	NOUN
fsr-3381	74	26	and	and	CCONJ
fsr-3381	74	27	perceived	perceive	VERB
fsr-3381	74	28	transparency	transparency	NOUN
fsr-3381	74	29	.	.	PUNCT
fsr-3381	75	1	hypothesis	hypothesis	NOUN
fsr-3381	75	2	2	2	NUM
fsr-3381	75	3	:	:	PUNCT
fsr-3381	75	4	perceived	perceive	VERB
fsr-3381	75	5	quality	quality	NOUN
fsr-3381	75	6	of	of	ADP
fsr-3381	75	7	personal	personal	ADJ
fsr-3381	75	8	service	service	NOUN
fsr-3381	75	9	has	have	VERB
fsr-3381	75	10	an	an	DET
fsr-3381	75	11	indirect	indirect	ADJ
fsr-3381	75	12	effect	effect	NOUN
fsr-3381	75	13	on	on	ADP
fsr-3381	75	14	satisfaction	satisfaction	NOUN
fsr-3381	75	15	through	through	ADP
fsr-3381	75	16	trust	trust	NOUN
fsr-3381	75	17	and	and	CCONJ
fsr-3381	75	18	its	its	PRON
fsr-3381	75	19	determinants	determinant	NOUN
fsr-3381	75	20	perceived	perceive	VERB
fsr-3381	75	21	competence	competence	NOUN
fsr-3381	75	22	,	,	PUNCT
fsr-3381	75	23	perceived	perceive	VERB
fsr-3381	75	24	benevolence	benevolence	NOUN
fsr-3381	75	25	,	,	PUNCT
fsr-3381	75	26	and	and	CCONJ
fsr-3381	75	27	perceived	perceive	VERB
fsr-3381	75	28	transparency	transparency	NOUN
fsr-3381	75	29	.	.	PUNCT
fsr-3381	76	1	86	86	NUM
fsr-3381	76	2	a.	a.	NOUN
fsr-3381	76	3	carlander	carlander	NOUN
fsr-3381	76	4	et	et	PROPN
fsr-3381	76	5	al	al	PROPN
fsr-3381	76	6	.	.	PUNCT
fsr-3381	76	7	/	/	SYM
fsr-3381	76	8	financial	financial	ADJ
fsr-3381	76	9	services	service	NOUN
fsr-3381	76	10	review	review	VERB
fsr-3381	76	11	27	27	NUM
fsr-3381	76	12	(	(	PUNCT
fsr-3381	76	13	2018	2018	NUM
fsr-3381	76	14	)	)	PUNCT
fsr-3381	76	15	83	83	NUM
fsr-3381	76	16	-	-	SYM
fsr-3381	76	17	98	98	NUM
fsr-3381	76	18	3	3	NUM
fsr-3381	76	19	.	.	PUNCT
fsr-3381	77	1	study	study	NOUN
fsr-3381	77	2	3.1	3.1	NUM
fsr-3381	77	3	.	.	PUNCT
fsr-3381	77	4	overview	overview	NOUN
fsr-3381	77	5	to	to	PART
fsr-3381	77	6	test	test	NOUN
fsr-3381	77	7	hypotheses	hypothesis	NOUN
fsr-3381	77	8	1	1	NUM
fsr-3381	77	9	and	and	CCONJ
fsr-3381	77	10	2	2	NUM
fsr-3381	77	11	an	an	DET
fsr-3381	77	12	on	on	ADP
fsr-3381	77	13	-	-	PUNCT
fsr-3381	77	14	line	line	NOUN
fsr-3381	77	15	survey	survey	NOUN
fsr-3381	77	16	questionnaire	questionnaire	NOUN
fsr-3381	77	17	was	be	AUX
fsr-3381	77	18	administered	administer	VERB
fsr-3381	77	19	to	to	ADP
fsr-3381	77	20	bank	bank	NOUN
fsr-3381	77	21	customers	customer	NOUN
fsr-3381	77	22	asking	ask	VERB
fsr-3381	77	23	them	they	PRON
fsr-3381	77	24	questions	question	NOUN
fsr-3381	77	25	that	that	PRON
fsr-3381	77	26	provide	provide	VERB
fsr-3381	77	27	indicators	indicator	NOUN
fsr-3381	77	28	of	of	ADP
fsr-3381	77	29	the	the	DET
fsr-3381	77	30	constructs	construct	NOUN
fsr-3381	77	31	entailed	entail	VERB
fsr-3381	77	32	by	by	ADP
fsr-3381	77	33	the	the	DET
fsr-3381	77	34	hypotheses	hypothesis	NOUN
fsr-3381	77	35	.	.	PUNCT
fsr-3381	78	1	we	we	PRON
fsr-3381	78	2	then	then	ADV
fsr-3381	78	3	use	use	VERB
fsr-3381	78	4	covariance	covariance	NOUN
fsr-3381	78	5	-	-	PUNCT
fsr-3381	78	6	based	base	VERB
fsr-3381	78	7	structural	structural	ADJ
fsr-3381	78	8	equation	equation	NOUN
fsr-3381	78	9	modeling	modeling	NOUN
fsr-3381	78	10	(	(	PUNCT
fsr-3381	78	11	sem	sem	NOUN
fsr-3381	78	12	)	)	PUNCT
fsr-3381	78	13	to	to	PART
fsr-3381	78	14	estimate	estimate	VERB
fsr-3381	78	15	the	the	DET
fsr-3381	78	16	expected	expect	VERB
fsr-3381	78	17	direct	direct	ADJ
fsr-3381	78	18	and	and	CCONJ
fsr-3381	78	19	indirect	indirect	ADJ
fsr-3381	78	20	effects	effect	NOUN
fsr-3381	78	21	associated	associate	VERB
fsr-3381	78	22	with	with	ADP
fsr-3381	78	23	the	the	DET
fsr-3381	78	24	latent	latent	NOUN
fsr-3381	78	25	constructs	construct	NOUN
fsr-3381	78	26	perceived	perceive	VERB
fsr-3381	78	27	competence	competence	NOUN
fsr-3381	78	28	,	,	PUNCT
fsr-3381	78	29	perceived	perceive	VERB
fsr-3381	78	30	benevolence	benevolence	NOUN
fsr-3381	78	31	,	,	PUNCT
fsr-3381	78	32	perceived	perceive	VERB
fsr-3381	78	33	transparency	transparency	NOUN
fsr-3381	78	34	,	,	PUNCT
fsr-3381	78	35	trust	trust	NOUN
fsr-3381	78	36	,	,	PUNCT
fsr-3381	78	37	and	and	CCONJ
fsr-3381	78	38	satisfaction	satisfaction	NOUN
fsr-3381	78	39	(	(	PUNCT
fsr-3381	78	40	see	see	VERB
fsr-3381	78	41	fig	fig	NOUN
fsr-3381	78	42	.	.	PUNCT
fsr-3381	78	43	1	1	NUM
fsr-3381	78	44	)	)	PUNCT
fsr-3381	78	45	.	.	PUNCT
fsr-3381	79	1	in	in	ADP
fsr-3381	79	2	sem	sem	PROPN
fsr-3381	79	3	(	(	PUNCT
fsr-3381	79	4	see	see	VERB
fsr-3381	79	5	,	,	PUNCT
fsr-3381	79	6	e.g.	e.g.	ADV
fsr-3381	79	7	,	,	PUNCT
fsr-3381	79	8	bollen	bollen	PROPN
fsr-3381	79	9	,	,	PUNCT
fsr-3381	79	10	1989	1989	NUM
fsr-3381	79	11	;	;	PUNCT
fsr-3381	79	12	kaplan	kaplan	PROPN
fsr-3381	79	13	,	,	PUNCT
fsr-3381	79	14	2009	2009	NUM
fsr-3381	79	15	)	)	PUNCT
fsr-3381	80	1	the	the	DET
fsr-3381	80	2	regression	regression	NOUN
fsr-3381	80	3	coefficients	coefficient	NOUN
fsr-3381	80	4	of	of	ADP
fsr-3381	80	5	a	a	DET
fsr-3381	80	6	theoretically	theoretically	ADV
fsr-3381	80	7	specified	specify	VERB
fsr-3381	80	8	system	system	NOUN
fsr-3381	80	9	of	of	ADP
fsr-3381	80	10	linear	linear	PROPN
fsr-3381	80	11	regression	regression	NOUN
fsr-3381	80	12	equations	equation	NOUN
fsr-3381	80	13	are	be	AUX
fsr-3381	80	14	simultaneously	simultaneously	ADV
fsr-3381	80	15	estimated	estimate	VERB
fsr-3381	80	16	.	.	PUNCT
fsr-3381	81	1	this	this	PRON
fsr-3381	81	2	is	be	AUX
fsr-3381	81	3	made	make	VERB
fsr-3381	81	4	by	by	ADP
fsr-3381	81	5	comparing	compare	VERB
fsr-3381	81	6	covariances	covariance	NOUN
fsr-3381	81	7	between	between	ADP
fsr-3381	81	8	constructs	construct	NOUN
fsr-3381	81	9	derived	derive	VERB
fsr-3381	81	10	from	from	ADP
fsr-3381	81	11	the	the	DET
fsr-3381	81	12	regression	regression	NOUN
fsr-3381	81	13	equations	equation	NOUN
fsr-3381	81	14	to	to	ADP
fsr-3381	81	15	observed	observe	VERB
fsr-3381	81	16	covariances	covariance	NOUN
fsr-3381	81	17	computed	compute	VERB
fsr-3381	81	18	from	from	ADP
fsr-3381	81	19	the	the	DET
fsr-3381	81	20	indicators	indicator	NOUN
fsr-3381	81	21	.	.	PUNCT
fsr-3381	82	1	several	several	ADJ
fsr-3381	82	2	measures	measure	NOUN
fsr-3381	82	3	of	of	ADP
fsr-3381	82	4	goodness	goodness	NOUN
fsr-3381	82	5	-	-	PUNCT
fsr-3381	82	6	of	of	ADP
fsr-3381	82	7	-	-	PUNCT
fsr-3381	82	8	fit	fit	NOUN
fsr-3381	82	9	of	of	ADP
fsr-3381	82	10	the	the	DET
fsr-3381	82	11	model	model	NOUN
fsr-3381	82	12	are	be	AUX
fsr-3381	82	13	computed	compute	VERB
fsr-3381	82	14	.	.	PUNCT
fsr-3381	83	1	3.2	3.2	NUM
fsr-3381	83	2	.	.	PUNCT
fsr-3381	84	1	method	method	NOUN
fsr-3381	84	2	questionnaire	questionnaire	NOUN
fsr-3381	84	3	data	datum	NOUN
fsr-3381	84	4	were	be	AUX
fsr-3381	84	5	collected	collect	VERB
fsr-3381	84	6	in	in	ADP
fsr-3381	84	7	an	an	DET
fsr-3381	84	8	on	on	ADP
fsr-3381	84	9	-	-	PUNCT
fsr-3381	84	10	line	line	NOUN
fsr-3381	84	11	survey	survey	NOUN
fsr-3381	84	12	administered	administer	VERB
fsr-3381	84	13	in	in	ADP
fsr-3381	84	14	january	january	PROPN
fsr-3381	84	15	2013	2013	NUM
fsr-3381	84	16	to	to	ADP
fsr-3381	84	17	participants	participant	NOUN
fsr-3381	84	18	randomly	randomly	ADV
fsr-3381	84	19	selected	select	VERB
fsr-3381	84	20	from	from	ADP
fsr-3381	84	21	a	a	DET
fsr-3381	84	22	customer	customer	NOUN
fsr-3381	84	23	database	database	NOUN
fsr-3381	84	24	maintained	maintain	VERB
fsr-3381	84	25	by	by	ADP
fsr-3381	84	26	the	the	DET
fsr-3381	84	27	swedish	swedish	PROPN
fsr-3381	84	28	bank	bank	PROPN
fsr-3381	84	29	skandiabanken	skandiabanken	VERB
fsr-3381	84	30	.	.	PUNCT
fsr-3381	85	1	skandiabanken	skandiabanken	PROPN
fsr-3381	85	2	is	be	AUX
fsr-3381	85	3	an	an	DET
fsr-3381	85	4	internet	internet	NOUN
fsr-3381	85	5	-	-	PUNCT
fsr-3381	85	6	only	only	ADV
fsr-3381	85	7	bank	bank	NOUN
fsr-3381	85	8	providing	provide	VERB
fsr-3381	85	9	special	special	ADJ
fsr-3381	85	10	services	service	NOUN
fsr-3381	85	11	.	.	PUNCT
fsr-3381	86	1	only	only	ADV
fsr-3381	86	2	a	a	DET
fsr-3381	86	3	minority	minority	NOUN
fsr-3381	86	4	of	of	ADP
fsr-3381	86	5	participants	participant	NOUN
fsr-3381	86	6	(	(	PUNCT
fsr-3381	86	7	25.3	25.3	NUM
fsr-3381	86	8	%	%	NOUN
fsr-3381	86	9	)	)	PUNCT
fsr-3381	86	10	indicated	indicate	VERB
fsr-3381	86	11	in	in	ADP
fsr-3381	86	12	the	the	DET
fsr-3381	86	13	questionnaire	questionnaire	NOUN
fsr-3381	86	14	that	that	PRON
fsr-3381	86	15	it	it	PRON
fsr-3381	86	16	was	be	AUX
fsr-3381	86	17	their	their	PRON
fsr-3381	86	18	main	main	ADJ
fsr-3381	86	19	bank	bank	NOUN
fsr-3381	86	20	,	,	PUNCT
fsr-3381	86	21	whereas	whereas	SCONJ
fsr-3381	86	22	approximately	approximately	ADV
fsr-3381	86	23	equal	equal	ADJ
fsr-3381	86	24	numbers	number	NOUN
fsr-3381	86	25	of	of	ADP
fsr-3381	86	26	the	the	DET
fsr-3381	86	27	majority	majority	NOUN
fsr-3381	86	28	indicated	indicate	VERB
fsr-3381	86	29	that	that	SCONJ
fsr-3381	86	30	their	their	PRON
fsr-3381	86	31	main	main	ADJ
fsr-3381	86	32	bank	bank	NOUN
fsr-3381	86	33	was	be	AUX
fsr-3381	86	34	one	one	NUM
fsr-3381	86	35	of	of	ADP
fsr-3381	86	36	the	the	DET
fsr-3381	86	37	four	four	NUM
fsr-3381	86	38	largest	large	ADJ
fsr-3381	86	39	banks	bank	NOUN
fsr-3381	86	40	in	in	ADP
fsr-3381	86	41	sweden	sweden	PROPN
fsr-3381	86	42	(	(	PUNCT
fsr-3381	86	43	handelsbanken	handelsbanken	PROPN
fsr-3381	86	44	,	,	PUNCT
fsr-3381	86	45	nordea	nordea	NOUN
fsr-3381	86	46	,	,	PUNCT
fsr-3381	86	47	seb	seb	NOUN
fsr-3381	86	48	,	,	PUNCT
fsr-3381	86	49	and	and	CCONJ
fsr-3381	86	50	swedbank	swedbank	NOUN
fsr-3381	86	51	)	)	PUNCT
fsr-3381	86	52	.	.	PUNCT
fsr-3381	87	1	participants	participant	NOUN
fsr-3381	87	2	were	be	AUX
fsr-3381	87	3	invited	invite	VERB
fsr-3381	87	4	by	by	ADP
fsr-3381	87	5	e	e	NOUN
fsr-3381	87	6	-	-	NOUN
fsr-3381	87	7	mail	mail	NOUN
fsr-3381	87	8	to	to	PART
fsr-3381	87	9	answer	answer	VERB
fsr-3381	87	10	a	a	DET
fsr-3381	87	11	questionnaire	questionnaire	NOUN
fsr-3381	87	12	that	that	PRON
fsr-3381	87	13	in	in	ADP
fsr-3381	87	14	pretests	pretest	NOUN
fsr-3381	87	15	took	take	VERB
fsr-3381	87	16	about	about	ADV
fsr-3381	87	17	10	10	NUM
fsr-3381	87	18	min	min	NOUN
fsr-3381	87	19	to	to	PART
fsr-3381	87	20	complete	complete	VERB
fsr-3381	87	21	.	.	PUNCT
fsr-3381	88	1	the	the	DET
fsr-3381	88	2	e	e	NOUN
fsr-3381	88	3	-	-	NOUN
fsr-3381	88	4	mail	mail	NOUN
fsr-3381	88	5	explained	explain	VERB
fsr-3381	88	6	the	the	DET
fsr-3381	88	7	general	general	ADJ
fsr-3381	88	8	purpose	purpose	NOUN
fsr-3381	88	9	of	of	ADP
fsr-3381	88	10	the	the	DET
fsr-3381	88	11	study	study	NOUN
fsr-3381	88	12	,	,	PUNCT
fsr-3381	88	13	informed	inform	VERB
fsr-3381	88	14	about	about	ADP
fsr-3381	88	15	the	the	DET
fsr-3381	88	16	funders	funder	NOUN
fsr-3381	88	17	of	of	ADP
fsr-3381	88	18	the	the	DET
fsr-3381	88	19	research	research	NOUN
fsr-3381	88	20	(	(	PUNCT
fsr-3381	88	21	a	a	DET
fsr-3381	88	22	governmental	governmental	ADJ
fsr-3381	88	23	agency	agency	NOUN
fsr-3381	88	24	and	and	CCONJ
fsr-3381	88	25	skandiabanken	skandiabanken	VERB
fsr-3381	88	26	)	)	PUNCT
fsr-3381	88	27	,	,	PUNCT
fsr-3381	88	28	and	and	CCONJ
fsr-3381	88	29	whom	whom	PRON
fsr-3381	88	30	to	to	PART
fsr-3381	88	31	contact	contact	VERB
fsr-3381	88	32	to	to	PART
fsr-3381	88	33	make	make	VERB
fsr-3381	88	34	enquiries	enquiry	NOUN
fsr-3381	88	35	.	.	PUNCT
fsr-3381	89	1	participants	participant	NOUN
fsr-3381	89	2	were	be	AUX
fsr-3381	89	3	guaranteed	guarantee	VERB
fsr-3381	89	4	confidentiality	confidentiality	NOUN
fsr-3381	89	5	and	and	CCONJ
fsr-3381	89	6	were	be	AUX
fsr-3381	89	7	not	not	PART
fsr-3381	89	8	promised	promise	VERB
fsr-3381	89	9	any	any	DET
fsr-3381	89	10	monetary	monetary	ADJ
fsr-3381	89	11	compensation	compensation	NOUN
fsr-3381	89	12	.	.	PUNCT
fsr-3381	90	1	a	a	DET
fsr-3381	90	2	reminder	reminder	NOUN
fsr-3381	90	3	e	e	NOUN
fsr-3381	90	4	-	-	NOUN
fsr-3381	90	5	mail	mail	NOUN
fsr-3381	90	6	was	be	AUX
fsr-3381	90	7	sent	send	VERB
fsr-3381	90	8	to	to	ADP
fsr-3381	90	9	those	those	PRON
fsr-3381	90	10	who	who	PRON
fsr-3381	90	11	after	after	ADP
fsr-3381	90	12	three	three	NUM
fsr-3381	90	13	days	day	NOUN
fsr-3381	90	14	had	have	AUX
fsr-3381	90	15	not	not	PART
fsr-3381	90	16	replied	reply	VERB
fsr-3381	90	17	.	.	PUNCT
fsr-3381	91	1	the	the	DET
fsr-3381	91	2	invitations	invitation	NOUN
fsr-3381	91	3	were	be	AUX
fsr-3381	91	4	sent	send	VERB
fsr-3381	91	5	to	to	ADP
fsr-3381	91	6	4,968	4,968	NUM
fsr-3381	91	7	potential	potential	ADJ
fsr-3381	91	8	participants	participant	NOUN
fsr-3381	91	9	of	of	ADP
fsr-3381	91	10	which	which	PRON
fsr-3381	91	11	293	293	NUM
fsr-3381	91	12	(	(	PUNCT
fsr-3381	91	13	5.9	5.9	NUM
fsr-3381	91	14	%	%	NOUN
fsr-3381	91	15	)	)	PUNCT
fsr-3381	91	16	fig	fig	NOUN
fsr-3381	91	17	.	.	PUNCT
fsr-3381	92	1	1	1	X
fsr-3381	92	2	.	.	PUNCT
fsr-3381	93	1	the	the	DET
fsr-3381	93	2	hypothesized	hypothesized	ADJ
fsr-3381	93	3	direct	direct	ADJ
fsr-3381	93	4	effects	effect	NOUN
fsr-3381	93	5	of	of	ADP
fsr-3381	93	6	perceived	perceive	VERB
fsr-3381	93	7	quality	quality	NOUN
fsr-3381	93	8	of	of	ADP
fsr-3381	93	9	personal	personal	ADJ
fsr-3381	93	10	service	service	NOUN
fsr-3381	93	11	on	on	ADP
fsr-3381	93	12	perceived	perceive	VERB
fsr-3381	93	13	competence	competence	NOUN
fsr-3381	93	14	,	,	PUNCT
fsr-3381	93	15	perceived	perceive	VERB
fsr-3381	93	16	benevolence	benevolence	NOUN
fsr-3381	93	17	,	,	PUNCT
fsr-3381	93	18	and	and	CCONJ
fsr-3381	93	19	perceived	perceive	VERB
fsr-3381	93	20	transparency	transparency	NOUN
fsr-3381	93	21	,	,	PUNCT
fsr-3381	93	22	the	the	DET
fsr-3381	93	23	direct	direct	ADJ
fsr-3381	93	24	effects	effect	NOUN
fsr-3381	93	25	of	of	ADP
fsr-3381	93	26	perceived	perceive	VERB
fsr-3381	93	27	transparency	transparency	NOUN
fsr-3381	93	28	,	,	PUNCT
fsr-3381	93	29	perceived	perceive	VERB
fsr-3381	93	30	competence	competence	NOUN
fsr-3381	93	31	and	and	CCONJ
fsr-3381	93	32	perceived	perceive	VERB
fsr-3381	93	33	benevolence	benevolence	NOUN
fsr-3381	93	34	on	on	ADP
fsr-3381	93	35	trust	trust	NOUN
fsr-3381	93	36	,	,	PUNCT
fsr-3381	93	37	and	and	CCONJ
fsr-3381	93	38	the	the	DET
fsr-3381	93	39	indirect	indirect	ADJ
fsr-3381	93	40	effect	effect	NOUN
fsr-3381	93	41	of	of	ADP
fsr-3381	93	42	perceived	perceive	VERB
fsr-3381	93	43	quality	quality	NOUN
fsr-3381	93	44	of	of	ADP
fsr-3381	93	45	personal	personal	ADJ
fsr-3381	93	46	service	service	NOUN
fsr-3381	93	47	on	on	ADP
fsr-3381	93	48	satisfaction	satisfaction	NOUN
fsr-3381	93	49	through	through	ADP
fsr-3381	93	50	perceived	perceive	VERB
fsr-3381	93	51	competence	competence	NOUN
fsr-3381	93	52	,	,	PUNCT
fsr-3381	93	53	perceived	perceive	VERB
fsr-3381	93	54	benevolence	benevolence	NOUN
fsr-3381	93	55	,	,	PUNCT
fsr-3381	93	56	perceived	perceive	VERB
fsr-3381	93	57	transparency	transparency	NOUN
fsr-3381	93	58	,	,	PUNCT
fsr-3381	93	59	and	and	CCONJ
fsr-3381	93	60	trust	trust	NOUN
fsr-3381	93	61	.	.	PUNCT
fsr-3381	94	1	(	(	PUNCT
fsr-3381	94	2	solid	solid	ADJ
fsr-3381	94	3	lines	line	NOUN
fsr-3381	94	4	represent	represent	VERB
fsr-3381	94	5	the	the	DET
fsr-3381	94	6	direct	direct	ADJ
fsr-3381	94	7	effects	effect	NOUN
fsr-3381	94	8	,	,	PUNCT
fsr-3381	94	9	broken	broken	ADJ
fsr-3381	94	10	lines	line	NOUN
fsr-3381	94	11	the	the	DET
fsr-3381	94	12	indirect	indirect	ADJ
fsr-3381	94	13	effect	effect	NOUN
fsr-3381	94	14	.	.	PUNCT
fsr-3381	94	15	)	)	PUNCT
fsr-3381	94	16	87a	87a	NUM
fsr-3381	94	17	.	.	PUNCT
fsr-3381	95	1	carlander	carlander	NOUN
fsr-3381	95	2	et	et	PROPN
fsr-3381	95	3	al	al	PROPN
fsr-3381	95	4	.	.	PUNCT
fsr-3381	95	5	/	/	SYM
fsr-3381	95	6	financial	financial	ADJ
fsr-3381	95	7	services	service	NOUN
fsr-3381	95	8	review	review	VERB
fsr-3381	95	9	27	27	NUM
fsr-3381	95	10	(	(	PUNCT
fsr-3381	95	11	2018	2018	NUM
fsr-3381	95	12	)	)	PUNCT
fsr-3381	95	13	83	83	NUM
fsr-3381	95	14	-	-	SYM
fsr-3381	95	15	98	98	NUM
fsr-3381	95	16	completed	complete	VERB
fsr-3381	95	17	the	the	DET
fsr-3381	95	18	questionnaire	questionnaire	NOUN
fsr-3381	95	19	(	(	PUNCT
fsr-3381	95	20	28.0	28.0	NUM
fsr-3381	95	21	%	%	NOUN
fsr-3381	95	22	women	woman	NOUN
fsr-3381	95	23	,	,	PUNCT
fsr-3381	95	24	age	age	NOUN
fsr-3381	95	25	ranging	range	VERB
fsr-3381	95	26	from	from	ADP
fsr-3381	95	27	21	21	NUM
fsr-3381	95	28	to	to	PART
fsr-3381	95	29	79	79	NUM
fsr-3381	95	30	years	year	NOUN
fsr-3381	95	31	with	with	ADP
fsr-3381	95	32	a	a	DET
fsr-3381	95	33	mean	mean	NOUN
fsr-3381	95	34	of	of	ADP
fsr-3381	95	35	55.4	55.4	NUM
fsr-3381	95	36	years	year	NOUN
fsr-3381	95	37	)	)	PUNCT
fsr-3381	95	38	.	.	PUNCT
fsr-3381	96	1	sample	sample	NOUN
fsr-3381	96	2	descriptives	descriptive	NOUN
fsr-3381	96	3	obtained	obtain	VERB
fsr-3381	96	4	from	from	ADP
fsr-3381	96	5	the	the	DET
fsr-3381	96	6	questionnaire	questionnaire	NOUN
fsr-3381	96	7	are	be	AUX
fsr-3381	96	8	given	give	VERB
fsr-3381	96	9	in	in	ADP
fsr-3381	96	10	table	table	NOUN
fsr-3381	96	11	1	1	NUM
fsr-3381	96	12	.	.	PUNCT
fsr-3381	97	1	a	a	DET
fsr-3381	97	2	detailed	detailed	ADJ
fsr-3381	97	3	description	description	NOUN
fsr-3381	97	4	of	of	ADP
fsr-3381	97	5	the	the	DET
fsr-3381	97	6	questionnaire	questionnaire	NOUN
fsr-3381	97	7	is	be	AUX
fsr-3381	97	8	given	give	VERB
fsr-3381	97	9	in	in	ADP
fsr-3381	97	10	carlander	carlander	NOUN
fsr-3381	97	11	(	(	PUNCT
fsr-3381	97	12	2015	2015	NUM
fsr-3381	97	13	)	)	PUNCT
fsr-3381	97	14	.	.	PUNCT
fsr-3381	98	1	briefly	briefly	ADV
fsr-3381	98	2	,	,	PUNCT
fsr-3381	98	3	participants	participant	NOUN
fsr-3381	98	4	were	be	AUX
fsr-3381	98	5	in	in	ADP
fsr-3381	98	6	the	the	DET
fsr-3381	98	7	indicated	indicate	VERB
fsr-3381	98	8	order	order	NOUN
fsr-3381	98	9	asked	ask	VERB
fsr-3381	98	10	questions	question	NOUN
fsr-3381	98	11	about	about	ADP
fsr-3381	98	12	frequency	frequency	NOUN
fsr-3381	98	13	and	and	CCONJ
fsr-3381	98	14	types	type	NOUN
fsr-3381	98	15	of	of	ADP
fsr-3381	98	16	bank	bank	NOUN
fsr-3381	98	17	contacts	contact	NOUN
fsr-3381	98	18	,	,	PUNCT
fsr-3381	98	19	quality	quality	NOUN
fsr-3381	98	20	of	of	ADP
fsr-3381	98	21	personal	personal	ADJ
fsr-3381	98	22	service	service	NOUN
fsr-3381	98	23	,	,	PUNCT
fsr-3381	98	24	trust	trust	NOUN
fsr-3381	98	25	in	in	ADP
fsr-3381	98	26	and	and	CCONJ
fsr-3381	98	27	satisfaction	satisfaction	VERB
fsr-3381	98	28	with	with	ADP
fsr-3381	98	29	their	their	PRON
fsr-3381	98	30	main	main	ADJ
fsr-3381	98	31	bank	bank	NOUN
fsr-3381	98	32	(	(	PUNCT
fsr-3381	98	33	defined	define	VERB
fsr-3381	98	34	as	as	ADP
fsr-3381	98	35	the	the	DET
fsr-3381	98	36	bank	bank	NOUN
fsr-3381	98	37	with	with	ADP
fsr-3381	98	38	which	which	PRON
fsr-3381	98	39	they	they	PRON
fsr-3381	98	40	had	have	VERB
fsr-3381	98	41	the	the	DET
fsr-3381	98	42	closest	close	ADJ
fsr-3381	98	43	relation	relation	NOUN
fsr-3381	98	44	)	)	PUNCT
fsr-3381	98	45	,	,	PUNCT
fsr-3381	98	46	trust	trust	NOUN
fsr-3381	98	47	in	in	ADP
fsr-3381	98	48	society	society	NOUN
fsr-3381	98	49	and	and	CCONJ
fsr-3381	98	50	its	its	PRON
fsr-3381	98	51	institutions	institution	NOUN
fsr-3381	98	52	,	,	PUNCT
fsr-3381	98	53	table	table	NOUN
fsr-3381	98	54	1	1	NUM
fsr-3381	98	55	sample	sample	NOUN
fsr-3381	98	56	descriptives	descriptive	NOUN
fsr-3381	98	57	(	(	PUNCT
fsr-3381	98	58	n	n	X
fsr-3381	98	59	�	�	PROPN
fsr-3381	98	60	293	293	NUM
fsr-3381	98	61	)	)	PUNCT
fsr-3381	98	62	variable	variable	ADJ
fsr-3381	98	63	value	value	NOUN
fsr-3381	98	64	sex	sex	NOUN
fsr-3381	98	65	(	(	PUNCT
fsr-3381	98	66	%	%	NOUN
fsr-3381	98	67	women	woman	NOUN
fsr-3381	98	68	)	)	PUNCT
fsr-3381	98	69	28.0	28.0	NUM
fsr-3381	98	70	mean	mean	NOUN
fsr-3381	98	71	age	age	NOUN
fsr-3381	98	72	(	(	PUNCT
fsr-3381	98	73	years)a	years)a	PROPN
fsr-3381	98	74	55.4	55.4	NUM
fsr-3381	98	75	education	education	NOUN
fsr-3381	98	76	(	(	PUNCT
fsr-3381	98	77	spouse	spouse	NOUN
fsr-3381	98	78	)	)	PUNCT
fsr-3381	98	79	elementary	elementary	ADJ
fsr-3381	98	80	school	school	NOUN
fsr-3381	98	81	(	(	PUNCT
fsr-3381	98	82	%	%	NOUN
fsr-3381	98	83	degree	degree	NOUN
fsr-3381	98	84	)	)	PUNCT
fsr-3381	98	85	6.1	6.1	NUM
fsr-3381	98	86	(	(	PUNCT
fsr-3381	98	87	8.5	8.5	NUM
fsr-3381	98	88	)	)	PUNCT
fsr-3381	98	89	high	high	ADJ
fsr-3381	98	90	-	-	PUNCT
fsr-3381	98	91	school	school	NOUN
fsr-3381	98	92	(	(	PUNCT
fsr-3381	98	93	%	%	NOUN
fsr-3381	98	94	degree	degree	NOUN
fsr-3381	98	95	)	)	PUNCT
fsr-3381	98	96	23.9	23.9	NUM
fsr-3381	98	97	(	(	PUNCT
fsr-3381	98	98	18.4	18.4	NUM
fsr-3381	98	99	)	)	PUNCT
fsr-3381	98	100	college	college	NOUN
fsr-3381	98	101	(	(	PUNCT
fsr-3381	98	102	%	%	NOUN
fsr-3381	98	103	degree	degree	NOUN
fsr-3381	98	104	)	)	PUNCT
fsr-3381	98	105	69.6	69.6	NUM
fsr-3381	98	106	(	(	PUNCT
fsr-3381	98	107	54.3	54.3	NUM
fsr-3381	98	108	)	)	PUNCT
fsr-3381	98	109	employment	employment	NOUN
fsr-3381	98	110	(	(	PUNCT
fsr-3381	98	111	spouse	spouse	NOUN
fsr-3381	98	112	)	)	PUNCT
fsr-3381	98	113	employed	employ	VERB
fsr-3381	98	114	(	(	PUNCT
fsr-3381	98	115	%	%	INTJ
fsr-3381	98	116	)	)	PUNCT
fsr-3381	98	117	60.4	60.4	NUM
fsr-3381	98	118	(	(	PUNCT
fsr-3381	98	119	50.5	50.5	NUM
fsr-3381	98	120	)	)	PUNCT
fsr-3381	98	121	self	self	NOUN
fsr-3381	98	122	-	-	PUNCT
fsr-3381	98	123	employed	employ	VERB
fsr-3381	98	124	/	/	SYM
fsr-3381	98	125	entrepreneur	entrepreneur	NOUN
fsr-3381	98	126	(	(	PUNCT
fsr-3381	98	127	%	%	NOUN
fsr-3381	98	128	)	)	PUNCT
fsr-3381	98	129	17.4	17.4	NUM
fsr-3381	98	130	(	(	PUNCT
fsr-3381	98	131	11.3	11.3	NUM
fsr-3381	98	132	)	)	PUNCT
fsr-3381	98	133	agriculturist	agriculturist	NOUN
fsr-3381	98	134	(	(	PUNCT
fsr-3381	98	135	%	%	INTJ
fsr-3381	98	136	)	)	PUNCT
fsr-3381	98	137	0.3	0.3	NUM
fsr-3381	98	138	(	(	PUNCT
fsr-3381	98	139	0.3	0.3	NUM
fsr-3381	98	140	)	)	PUNCT
fsr-3381	98	141	student	student	NOUN
fsr-3381	98	142	(	(	PUNCT
fsr-3381	98	143	%	%	INTJ
fsr-3381	98	144	)	)	PUNCT
fsr-3381	98	145	1.4	1.4	NUM
fsr-3381	98	146	(	(	PUNCT
fsr-3381	98	147	0.7	0.7	NUM
fsr-3381	98	148	)	)	PUNCT
fsr-3381	98	149	unemployed	unemployed	ADJ
fsr-3381	98	150	(	(	PUNCT
fsr-3381	98	151	%	%	INTJ
fsr-3381	98	152	)	)	PUNCT
fsr-3381	98	153	0.3	0.3	NUM
fsr-3381	98	154	(	(	PUNCT
fsr-3381	98	155	1.4	1.4	NUM
fsr-3381	98	156	)	)	PUNCT
fsr-3381	98	157	retired	retire	VERB
fsr-3381	98	158	/	/	SYM
fsr-3381	98	159	house	house	NOUN
fsr-3381	98	160	-	-	PUNCT
fsr-3381	98	161	wife	wife	NOUN
fsr-3381	98	162	,	,	PUNCT
fsr-3381	98	163	-man	-man	NUM
fsr-3381	98	164	(	(	PUNCT
fsr-3381	98	165	%	%	NOUN
fsr-3381	98	166	)	)	PUNCT
fsr-3381	98	167	28.7	28.7	NUM
fsr-3381	98	168	(	(	PUNCT
fsr-3381	98	169	20.8	20.8	NUM
fsr-3381	98	170	)	)	PUNCT
fsr-3381	98	171	other	other	ADJ
fsr-3381	98	172	type	type	NOUN
fsr-3381	98	173	of	of	ADP
fsr-3381	98	174	occupation	occupation	NOUN
fsr-3381	98	175	(	(	PUNCT
fsr-3381	98	176	%	%	INTJ
fsr-3381	98	177	)	)	PUNCT
fsr-3381	98	178	3.1	3.1	NUM
fsr-3381	98	179	(	(	PUNCT
fsr-3381	98	180	1.0	1.0	NUM
fsr-3381	98	181	)	)	PUNCT
fsr-3381	98	182	married	married	ADJ
fsr-3381	98	183	/	/	SYM
fsr-3381	98	184	cohabiting	cohabit	VERB
fsr-3381	98	185	(	(	PUNCT
fsr-3381	98	186	%	%	INTJ
fsr-3381	98	187	)	)	PUNCT
fsr-3381	98	188	81.6	81.6	NUM
fsr-3381	98	189	annual	annual	ADJ
fsr-3381	98	190	household	household	NOUN
fsr-3381	98	191	income	income	NOUN
fsr-3381	98	192	(	(	PUNCT
fsr-3381	98	193	sek)b	sek)b	NOUN
fsr-3381	98	194	200,000	200,000	NUM
fsr-3381	98	195	or	or	CCONJ
fsr-3381	98	196	less	less	ADJ
fsr-3381	98	197	(	(	PUNCT
fsr-3381	98	198	%	%	NOUN
fsr-3381	98	199	)	)	PUNCT
fsr-3381	98	200	1.4	1.4	NUM
fsr-3381	98	201	201,000–350,000	201,000–350,000	NUM
fsr-3381	98	202	(	(	PUNCT
fsr-3381	98	203	%	%	NOUN
fsr-3381	98	204	)	)	PUNCT
fsr-3381	98	205	7.8	7.8	NUM
fsr-3381	98	206	351,000–500,000	351,000–500,000	NUM
fsr-3381	98	207	(	(	PUNCT
fsr-3381	98	208	%	%	NOUN
fsr-3381	98	209	)	)	PUNCT
fsr-3381	98	210	12.6	12.6	NUM
fsr-3381	98	211	501,000–650,000	501,000–650,000	NUM
fsr-3381	98	212	(	(	PUNCT
fsr-3381	98	213	%	%	NOUN
fsr-3381	98	214	)	)	PUNCT
fsr-3381	98	215	19.8	19.8	NUM
fsr-3381	98	216	651,000–800,000	651,000–800,000	NUM
fsr-3381	98	217	(	(	PUNCT
fsr-3381	98	218	%	%	INTJ
fsr-3381	98	219	)	)	PUNCT
fsr-3381	98	220	15.0	15.0	NUM
fsr-3381	98	221	801,000–950,000	801,000–950,000	NUM
fsr-3381	98	222	(	(	PUNCT
fsr-3381	98	223	%	%	NOUN
fsr-3381	98	224	)	)	PUNCT
fsr-3381	98	225	13.0	13.0	NUM
fsr-3381	98	226	more	more	ADJ
fsr-3381	98	227	than	than	ADP
fsr-3381	98	228	950,000	950,000	NUM
fsr-3381	98	229	(	(	PUNCT
fsr-3381	98	230	%	%	NOUN
fsr-3381	98	231	)	)	PUNCT
fsr-3381	98	232	25.6	25.6	NUM
fsr-3381	98	233	disposal	disposal	NOUN
fsr-3381	98	234	assets	asset	NOUN
fsr-3381	98	235	(	(	PUNCT
fsr-3381	98	236	cash	cash	NOUN
fsr-3381	98	237	,	,	PUNCT
fsr-3381	98	238	savings	saving	NOUN
fsr-3381	98	239	,	,	PUNCT
fsr-3381	98	240	investments	investment	NOUN
fsr-3381	98	241	)	)	PUNCT
fsr-3381	98	242	(	(	PUNCT
fsr-3381	98	243	sek	sek	PROPN
fsr-3381	98	244	)	)	PUNCT
fsr-3381	98	245	10,000	10,000	NUM
fsr-3381	98	246	or	or	CCONJ
fsr-3381	98	247	less	less	ADJ
fsr-3381	98	248	(	(	PUNCT
fsr-3381	98	249	%	%	NOUN
fsr-3381	98	250	)	)	PUNCT
fsr-3381	98	251	1.4	1.4	NUM
fsr-3381	98	252	11,000–50,000	11,000–50,000	NUM
fsr-3381	98	253	(	(	PUNCT
fsr-3381	98	254	%	%	NOUN
fsr-3381	98	255	)	)	PUNCT
fsr-3381	98	256	5.5	5.5	NUM
fsr-3381	98	257	51,000–150,000	51,000–150,000	NUM
fsr-3381	98	258	(	(	PUNCT
fsr-3381	98	259	%	%	NOUN
fsr-3381	98	260	)	)	PUNCT
fsr-3381	98	261	10.2	10.2	NUM
fsr-3381	98	262	151,000–300,000	151,000–300,000	NUM
fsr-3381	98	263	(	(	PUNCT
fsr-3381	98	264	%	%	NOUN
fsr-3381	98	265	)	)	PUNCT
fsr-3381	98	266	12.6	12.6	NUM
fsr-3381	98	267	301,000–600,000	301,000–600,000	NUM
fsr-3381	98	268	(	(	PUNCT
fsr-3381	98	269	%	%	NOUN
fsr-3381	98	270	)	)	PUNCT
fsr-3381	98	271	16.7	16.7	NUM
fsr-3381	98	272	601,000–900,000	601,000–900,000	NUM
fsr-3381	98	273	(	(	PUNCT
fsr-3381	98	274	%	%	NOUN
fsr-3381	98	275	)	)	PUNCT
fsr-3381	98	276	10.2	10.2	NUM
fsr-3381	98	277	more	more	ADJ
fsr-3381	98	278	than	than	ADP
fsr-3381	98	279	901,000	901,000	NUM
fsr-3381	98	280	(	(	PUNCT
fsr-3381	98	281	%	%	NOUN
fsr-3381	98	282	)	)	PUNCT
fsr-3381	98	283	34.8	34.8	NUM
fsr-3381	98	284	type	type	NOUN
fsr-3381	98	285	of	of	ADP
fsr-3381	98	286	home	home	NOUN
fsr-3381	98	287	house	house	NOUN
fsr-3381	98	288	/	/	SYM
fsr-3381	98	289	garden	garden	NOUN
fsr-3381	98	290	apartment	apartment	NOUN
fsr-3381	98	291	63.1	63.1	NUM
fsr-3381	98	292	apartment	apartment	NOUN
fsr-3381	98	293	/	/	SYM
fsr-3381	98	294	flat	flat	ADJ
fsr-3381	98	295	(	(	PUNCT
fsr-3381	98	296	%	%	NOUN
fsr-3381	98	297	)	)	PUNCT
fsr-3381	98	298	35.2	35.2	NUM
fsr-3381	98	299	other	other	ADJ
fsr-3381	98	300	1.4	1.4	NUM
fsr-3381	98	301	type	type	NOUN
fsr-3381	98	302	of	of	ADP
fsr-3381	98	303	agreement	agreement	NOUN
fsr-3381	98	304	rented	rent	VERB
fsr-3381	98	305	apartment	apartment	NOUN
fsr-3381	98	306	(	(	PUNCT
fsr-3381	98	307	%	%	INTJ
fsr-3381	98	308	)	)	PUNCT
fsr-3381	98	309	14.7	14.7	NUM
fsr-3381	98	310	owned	own	VERB
fsr-3381	98	311	apartment	apartment	NOUN
fsr-3381	98	312	(	(	PUNCT
fsr-3381	98	313	%	%	INTJ
fsr-3381	98	314	)	)	PUNCT
fsr-3381	98	315	21.8	21.8	NUM
fsr-3381	98	316	owned	own	VERB
fsr-3381	98	317	house	house	NOUN
fsr-3381	98	318	(	(	PUNCT
fsr-3381	98	319	%	%	NOUN
fsr-3381	98	320	)	)	PUNCT
fsr-3381	98	321	60.8	60.8	NUM
fsr-3381	98	322	other	other	ADJ
fsr-3381	98	323	2.3	2.3	NUM
fsr-3381	98	324	a	a	DET
fsr-3381	98	325	national	national	ADJ
fsr-3381	98	326	average	average	NOUN
fsr-3381	98	327	in	in	ADP
fsr-3381	98	328	sweden	sweden	PROPN
fsr-3381	98	329	:	:	PUNCT
fsr-3381	98	330	50.1	50.1	NUM
fsr-3381	98	331	%	%	NOUN
fsr-3381	98	332	women	woman	NOUN
fsr-3381	98	333	(	(	PUNCT
fsr-3381	98	334	statistics	statistics	PROPN
fsr-3381	98	335	sweden	sweden	PROPN
fsr-3381	98	336	,	,	PUNCT
fsr-3381	98	337	2013	2013	NUM
fsr-3381	98	338	)	)	PUNCT
fsr-3381	98	339	,	,	PUNCT
fsr-3381	98	340	mean	mean	VERB
fsr-3381	98	341	age	age	NOUN
fsr-3381	98	342	41.1	41.1	NUM
fsr-3381	98	343	years	year	NOUN
fsr-3381	98	344	(	(	PUNCT
fsr-3381	98	345	statistics	statistics	PROPN
fsr-3381	98	346	sweden	sweden	PROPN
fsr-3381	98	347	,	,	PUNCT
fsr-3381	98	348	2012	2012	NUM
fsr-3381	98	349	)	)	PUNCT
fsr-3381	98	350	.	.	PUNCT
fsr-3381	99	1	other	other	ADJ
fsr-3381	99	2	national	national	ADJ
fsr-3381	99	3	averages	average	NOUN
fsr-3381	99	4	are	be	AUX
fsr-3381	99	5	given	give	VERB
fsr-3381	99	6	within	within	ADP
fsr-3381	99	7	brackets	bracket	NOUN
fsr-3381	99	8	.	.	PUNCT
fsr-3381	100	1	b	b	X
fsr-3381	100	2	1sek	1sek	NUM
fsr-3381	100	3	was	be	AUX
fsr-3381	100	4	approximately	approximately	ADV
fsr-3381	100	5	0.16	0.16	NUM
fsr-3381	100	6	us$	us$	NUM
fsr-3381	100	7	and	and	CCONJ
fsr-3381	100	8	0.11	0.11	NUM
fsr-3381	100	9	eur€	eur€	NOUN
fsr-3381	100	10	at	at	ADP
fsr-3381	100	11	the	the	DET
fsr-3381	100	12	time	time	NOUN
fsr-3381	100	13	of	of	ADP
fsr-3381	100	14	the	the	DET
fsr-3381	100	15	study	study	NOUN
fsr-3381	100	16	.	.	PUNCT
fsr-3381	101	1	88	88	NUM
fsr-3381	101	2	a.	a.	NOUN
fsr-3381	101	3	carlander	carlander	NOUN
fsr-3381	101	4	et	et	PROPN
fsr-3381	101	5	al	al	PROPN
fsr-3381	101	6	.	.	PUNCT
fsr-3381	101	7	/	/	SYM
fsr-3381	101	8	financial	financial	ADJ
fsr-3381	101	9	services	service	NOUN
fsr-3381	101	10	review	review	VERB
fsr-3381	101	11	27	27	NUM
fsr-3381	101	12	(	(	PUNCT
fsr-3381	101	13	2018	2018	NUM
fsr-3381	101	14	)	)	PUNCT
fsr-3381	101	15	83	83	NUM
fsr-3381	101	16	-	-	SYM
fsr-3381	101	17	98	98	NUM
fsr-3381	101	18	financial	financial	ADJ
fsr-3381	101	19	literacy	literacy	NOUN
fsr-3381	101	20	assessed	assess	VERB
fsr-3381	101	21	through	through	ADP
fsr-3381	101	22	both	both	DET
fsr-3381	101	23	self	self	NOUN
fsr-3381	101	24	-	-	PUNCT
fsr-3381	101	25	reported	report	VERB
fsr-3381	101	26	knowledge	knowledge	NOUN
fsr-3381	101	27	and	and	CCONJ
fsr-3381	101	28	true	true	ADJ
fsr-3381	101	29	/	/	SYM
fsr-3381	101	30	false	false	ADJ
fsr-3381	101	31	responses	response	NOUN
fsr-3381	101	32	to	to	ADP
fsr-3381	101	33	knowledge	knowledge	NOUN
fsr-3381	101	34	questions	question	NOUN
fsr-3381	101	35	,	,	PUNCT
fsr-3381	101	36	and	and	CCONJ
fsr-3381	101	37	questions	question	NOUN
fsr-3381	101	38	about	about	ADP
fsr-3381	101	39	socio	socio	NOUN
fsr-3381	101	40	-	-	ADJ
fsr-3381	101	41	demographic	demographic	ADJ
fsr-3381	101	42	variables	variable	NOUN
fsr-3381	101	43	.	.	PUNCT
fsr-3381	102	1	the	the	DET
fsr-3381	102	2	model	model	NOUN
fsr-3381	102	3	test	test	NOUN
fsr-3381	102	4	uses	use	VERB
fsr-3381	102	5	only	only	ADV
fsr-3381	102	6	the	the	DET
fsr-3381	102	7	questions	question	NOUN
fsr-3381	102	8	about	about	ADP
fsr-3381	102	9	quality	quality	NOUN
fsr-3381	102	10	of	of	ADP
fsr-3381	102	11	personal	personal	ADJ
fsr-3381	102	12	service	service	NOUN
fsr-3381	102	13	,	,	PUNCT
fsr-3381	102	14	trust	trust	NOUN
fsr-3381	102	15	,	,	PUNCT
fsr-3381	102	16	and	and	CCONJ
fsr-3381	102	17	satisfaction	satisfaction	NOUN
fsr-3381	102	18	described	describe	VERB
fsr-3381	102	19	below	below	ADV
fsr-3381	102	20	.	.	PUNCT
fsr-3381	103	1	we	we	PRON
fsr-3381	103	2	based	base	VERB
fsr-3381	103	3	our	our	PRON
fsr-3381	103	4	trust	trust	NOUN
fsr-3381	103	5	questions	question	NOUN
fsr-3381	103	6	on	on	ADP
fsr-3381	103	7	those	those	PRON
fsr-3381	103	8	developed	develop	VERB
fsr-3381	103	9	in	in	ADP
fsr-3381	103	10	a	a	DET
fsr-3381	103	11	larger	large	ADJ
fsr-3381	103	12	set	set	NOUN
fsr-3381	103	13	of	of	ADP
fsr-3381	103	14	studies	study	NOUN
fsr-3381	103	15	(	(	PUNCT
fsr-3381	103	16	van	van	PROPN
fsr-3381	103	17	raaij	raaij	PROPN
fsr-3381	103	18	and	and	CCONJ
fsr-3381	103	19	van	van	PROPN
fsr-3381	103	20	esterik	esterik	NOUN
fsr-3381	103	21	-	-	PROPN
fsr-3381	103	22	plasmeijer	plasmeijer	NOUN
fsr-3381	103	23	,	,	PUNCT
fsr-3381	103	24	2017	2017	NUM
fsr-3381	103	25	)	)	PUNCT
fsr-3381	103	26	aimed	aim	VERB
fsr-3381	103	27	at	at	ADP
fsr-3381	103	28	measuring	measure	VERB
fsr-3381	103	29	trust	trust	NOUN
fsr-3381	103	30	in	in	ADP
fsr-3381	103	31	the	the	DET
fsr-3381	103	32	finance	finance	NOUN
fsr-3381	103	33	sector	sector	NOUN
fsr-3381	103	34	.	.	PUNCT
fsr-3381	104	1	we	we	PRON
fsr-3381	104	2	received	receive	VERB
fsr-3381	104	3	from	from	ADP
fsr-3381	104	4	these	these	DET
fsr-3381	104	5	authors	author	NOUN
fsr-3381	104	6	(	(	PUNCT
fsr-3381	104	7	personal	personal	ADJ
fsr-3381	104	8	communication	communication	NOUN
fsr-3381	104	9	,	,	PUNCT
fsr-3381	104	10	november	november	PROPN
fsr-3381	104	11	2011	2011	NUM
fsr-3381	104	12	)	)	PUNCT
fsr-3381	104	13	an	an	DET
fsr-3381	104	14	earlier	early	ADJ
fsr-3381	104	15	version	version	NOUN
fsr-3381	104	16	of	of	ADP
fsr-3381	104	17	the	the	DET
fsr-3381	104	18	questions	question	NOUN
fsr-3381	104	19	that	that	PRON
fsr-3381	104	20	at	at	ADP
fsr-3381	104	21	that	that	DET
fsr-3381	104	22	time	time	NOUN
fsr-3381	104	23	had	have	AUX
fsr-3381	104	24	been	be	AUX
fsr-3381	104	25	used	use	VERB
fsr-3381	104	26	to	to	PART
fsr-3381	104	27	measure	measure	VERB
fsr-3381	104	28	trust	trust	NOUN
fsr-3381	104	29	in	in	ADP
fsr-3381	104	30	insurance	insurance	NOUN
fsr-3381	104	31	companies	company	NOUN
fsr-3381	104	32	.	.	PUNCT
fsr-3381	105	1	the	the	DET
fsr-3381	105	2	questions	question	NOUN
fsr-3381	105	3	we	we	PRON
fsr-3381	105	4	used	use	VERB
fsr-3381	105	5	asked	ask	VERB
fsr-3381	105	6	participants	participant	NOUN
fsr-3381	105	7	to	to	PART
fsr-3381	105	8	rate	rate	VERB
fsr-3381	105	9	statements	statement	NOUN
fsr-3381	105	10	about	about	ADP
fsr-3381	105	11	their	their	PRON
fsr-3381	105	12	main	main	ADJ
fsr-3381	105	13	bank	bank	NOUN
fsr-3381	105	14	.	.	PUNCT
fsr-3381	106	1	they	they	PRON
fsr-3381	106	2	had	have	AUX
fsr-3381	106	3	been	be	AUX
fsr-3381	106	4	translated	translate	VERB
fsr-3381	106	5	,	,	PUNCT
fsr-3381	106	6	modified	modify	VERB
fsr-3381	106	7	,	,	PUNCT
fsr-3381	106	8	and	and	CCONJ
fsr-3381	106	9	pretested	preteste	VERB
fsr-3381	106	10	in	in	ADP
fsr-3381	106	11	two	two	NUM
fsr-3381	106	12	pilot	pilot	NOUN
fsr-3381	106	13	studies	study	NOUN
fsr-3381	106	14	to	to	PART
fsr-3381	106	15	obtain	obtain	VERB
fsr-3381	106	16	reliable	reliable	ADJ
fsr-3381	106	17	indicators	indicator	NOUN
fsr-3381	106	18	of	of	ADP
fsr-3381	106	19	the	the	DET
fsr-3381	106	20	latent	latent	NOUN
fsr-3381	106	21	variables	variable	NOUN
fsr-3381	106	22	perceived	perceive	VERB
fsr-3381	106	23	competence	competence	NOUN
fsr-3381	106	24	,	,	PUNCT
fsr-3381	106	25	perceived	perceive	VERB
fsr-3381	106	26	benevolence	benevolence	NOUN
fsr-3381	106	27	,	,	PUNCT
fsr-3381	106	28	perceived	perceive	VERB
fsr-3381	106	29	transparency	transparency	NOUN
fsr-3381	106	30	,	,	PUNCT
fsr-3381	106	31	and	and	CCONJ
fsr-3381	106	32	trust.1	trust.1	NOUN
fsr-3381	106	33	similarly	similarly	ADV
fsr-3381	106	34	phrased	phrase	VERB
fsr-3381	106	35	statements	statement	NOUN
fsr-3381	106	36	about	about	ADP
fsr-3381	106	37	perceived	perceive	VERB
fsr-3381	106	38	quality	quality	NOUN
fsr-3381	106	39	of	of	ADP
fsr-3381	106	40	personal	personal	ADJ
fsr-3381	106	41	service	service	NOUN
fsr-3381	106	42	and	and	CCONJ
fsr-3381	106	43	satisfaction	satisfaction	NOUN
fsr-3381	106	44	were	be	AUX
fsr-3381	106	45	constructed	construct	VERB
fsr-3381	106	46	by	by	ADP
fsr-3381	106	47	us	we	PRON
fsr-3381	106	48	.	.	PUNCT
fsr-3381	107	1	the	the	DET
fsr-3381	107	2	participants	participant	NOUN
fsr-3381	107	3	rated	rate	VERB
fsr-3381	107	4	each	each	DET
fsr-3381	107	5	statement	statement	NOUN
fsr-3381	107	6	on	on	ADP
fsr-3381	107	7	a	a	DET
fsr-3381	107	8	seven	seven	NUM
fsr-3381	107	9	-	-	PUNCT
fsr-3381	107	10	point	point	NOUN
fsr-3381	107	11	likert	likert	NOUN
fsr-3381	107	12	-	-	NOUN
fsr-3381	107	13	type	type	NOUN
fsr-3381	107	14	numeric	numeric	ADJ
fsr-3381	107	15	scale	scale	NOUN
fsr-3381	107	16	ranging	range	VERB
fsr-3381	107	17	from	from	ADP
fsr-3381	107	18	1	1	NUM
fsr-3381	107	19	“	"	PUNCT
fsr-3381	107	20	totally	totally	ADV
fsr-3381	107	21	disagree	disagree	VERB
fsr-3381	107	22	”	"	PUNCT
fsr-3381	107	23	to	to	ADP
fsr-3381	107	24	7	7	NUM
fsr-3381	107	25	“	"	PUNCT
fsr-3381	107	26	totally	totally	ADV
fsr-3381	107	27	agree	agree	VERB
fsr-3381	107	28	.	.	PUNCT
fsr-3381	107	29	”	"	PUNCT
fsr-3381	108	1	the	the	DET
fsr-3381	108	2	statements	statement	NOUN
fsr-3381	108	3	(	(	PUNCT
fsr-3381	108	4	translated	translate	VERB
fsr-3381	108	5	from	from	ADP
fsr-3381	108	6	swedish	swedish	PROPN
fsr-3381	108	7	)	)	PUNCT
fsr-3381	108	8	are	be	AUX
fsr-3381	108	9	given	give	VERB
fsr-3381	108	10	in	in	ADP
fsr-3381	108	11	table	table	NOUN
fsr-3381	108	12	2	2	NUM
fsr-3381	108	13	.	.	PUNCT
fsr-3381	109	1	in	in	ADP
fsr-3381	109	2	the	the	DET
fsr-3381	109	3	questionnaire	questionnaire	NOUN
fsr-3381	109	4	the	the	DET
fsr-3381	109	5	statements	statement	NOUN
fsr-3381	109	6	were	be	AUX
fsr-3381	109	7	presented	present	VERB
fsr-3381	109	8	in	in	ADP
fsr-3381	109	9	a	a	DET
fsr-3381	109	10	counterbalanced	counterbalanced	ADJ
fsr-3381	109	11	order	order	NOUN
fsr-3381	109	12	.	.	PUNCT
fsr-3381	110	1	3.3	3.3	NUM
fsr-3381	110	2	.	.	PUNCT
fsr-3381	110	3	results	result	NOUN
fsr-3381	110	4	firstly	firstly	ADV
fsr-3381	110	5	,	,	PUNCT
fsr-3381	110	6	we	we	PRON
fsr-3381	110	7	assess	assess	VERB
fsr-3381	110	8	discriminant	discriminant	NOUN
fsr-3381	110	9	and	and	CCONJ
fsr-3381	110	10	convergent	convergent	ADJ
fsr-3381	110	11	validity	validity	NOUN
fsr-3381	110	12	of	of	ADP
fsr-3381	110	13	the	the	DET
fsr-3381	110	14	theoretical	theoretical	ADJ
fsr-3381	110	15	constructs	construct	NOUN
fsr-3381	110	16	(	(	PUNCT
fsr-3381	110	17	hair	hair	NOUN
fsr-3381	110	18	et	et	PROPN
fsr-3381	110	19	al	al	PROPN
fsr-3381	110	20	.	.	PROPN
fsr-3381	110	21	,	,	PUNCT
fsr-3381	110	22	2010	2010	NUM
fsr-3381	110	23	)	)	PUNCT
fsr-3381	110	24	.	.	PUNCT
fsr-3381	111	1	secondly	secondly	ADV
fsr-3381	111	2	,	,	PUNCT
fsr-3381	111	3	we	we	PRON
fsr-3381	111	4	use	use	VERB
fsr-3381	111	5	covariance	covariance	NOUN
fsr-3381	111	6	-	-	PUNCT
fsr-3381	111	7	based	base	VERB
fsr-3381	111	8	sem	sem	NOUN
fsr-3381	111	9	(	(	PUNCT
fsr-3381	111	10	bollen	bollen	PROPN
fsr-3381	111	11	,	,	PUNCT
fsr-3381	111	12	1989	1989	NUM
fsr-3381	111	13	;	;	PUNCT
fsr-3381	111	14	kaplan	kaplan	PROPN
fsr-3381	111	15	,	,	PUNCT
fsr-3381	111	16	2009	2009	NUM
fsr-3381	111	17	)	)	PUNCT
fsr-3381	111	18	to	to	PART
fsr-3381	111	19	test	test	VERB
fsr-3381	111	20	the	the	DET
fsr-3381	111	21	relationships	relationship	NOUN
fsr-3381	111	22	between	between	ADP
fsr-3381	111	23	the	the	DET
fsr-3381	111	24	latent	latent	NOUN
fsr-3381	111	25	constructs	construct	VERB
fsr-3381	111	26	.	.	PUNCT
fsr-3381	112	1	we	we	PRON
fsr-3381	112	2	report	report	VERB
fsr-3381	112	3	goodness	goodness	NOUN
fsr-3381	112	4	-	-	PUNCT
fsr-3381	112	5	of	of	ADP
fsr-3381	112	6	-	-	PUNCT
fsr-3381	112	7	fit	fit	NOUN
fsr-3381	112	8	of	of	ADP
fsr-3381	112	9	the	the	DET
fsr-3381	112	10	model	model	NOUN
fsr-3381	112	11	as	as	ADV
fsr-3381	112	12	well	well	ADV
fsr-3381	112	13	as	as	ADP
fsr-3381	112	14	estimates	estimate	NOUN
fsr-3381	112	15	of	of	ADP
fsr-3381	112	16	standardized	standardized	ADJ
fsr-3381	112	17	regression	regression	NOUN
fsr-3381	112	18	coefficients	coefficient	NOUN
fsr-3381	112	19	corresponding	correspond	VERB
fsr-3381	112	20	to	to	ADP
fsr-3381	112	21	total	total	VERB
fsr-3381	112	22	,	,	PUNCT
fsr-3381	112	23	direct	direct	ADJ
fsr-3381	112	24	and	and	CCONJ
fsr-3381	112	25	indirect	indirect	ADJ
fsr-3381	112	26	effects	effect	NOUN
fsr-3381	112	27	as	as	SCONJ
fsr-3381	112	28	specified	specify	VERB
fsr-3381	112	29	in	in	ADP
fsr-3381	112	30	the	the	DET
fsr-3381	112	31	model	model	NOUN
fsr-3381	112	32	.	.	PUNCT
fsr-3381	113	1	because	because	SCONJ
fsr-3381	113	2	missing	miss	VERB
fsr-3381	113	3	data	datum	NOUN
fsr-3381	113	4	are	be	AUX
fsr-3381	113	5	not	not	PART
fsr-3381	113	6	permitted	permit	VERB
fsr-3381	113	7	in	in	ADP
fsr-3381	113	8	the	the	DET
fsr-3381	113	9	analyses	analysis	NOUN
fsr-3381	113	10	,	,	PUNCT
fsr-3381	113	11	we	we	PRON
fsr-3381	113	12	conducted	conduct	VERB
fsr-3381	113	13	a	a	DET
fsr-3381	113	14	preliminary	preliminary	ADJ
fsr-3381	113	15	test	test	NOUN
fsr-3381	113	16	showing	show	VERB
fsr-3381	113	17	that	that	SCONJ
fsr-3381	113	18	the	the	DET
fsr-3381	113	19	missing	miss	VERB
fsr-3381	113	20	values	value	NOUN
fsr-3381	113	21	were	be	AUX
fsr-3381	113	22	not	not	PART
fsr-3381	113	23	systematic	systematic	ADJ
fsr-3381	113	24	(	(	PUNCT
fsr-3381	113	25	little	little	PROPN
fsr-3381	113	26	’s	’s	ADV
fsr-3381	113	27	mcar	mcar	ADJ
fsr-3381	113	28	test	test	NOUN
fsr-3381	113	29	,	,	PUNCT
fsr-3381	113	30	c2	c2	PROPN
fsr-3381	113	31	�	�	PROPN
fsr-3381	113	32	1376.47	1376.47	NUM
fsr-3381	113	33	,	,	PUNCT
fsr-3381	113	34	df	df	PROPN
fsr-3381	113	35	�	�	PROPN
fsr-3381	113	36	1470	1470	NUM
fsr-3381	113	37	,	,	PUNCT
fsr-3381	113	38	p	p	PROPN
fsr-3381	113	39	�	�	PROPN
fsr-3381	113	40	0.960	0.960	NUM
fsr-3381	113	41	)	)	PUNCT
fsr-3381	113	42	.	.	PUNCT
fsr-3381	114	1	expectation	expectation	NOUN
fsr-3381	114	2	maximization	maximization	NOUN
fsr-3381	114	3	was	be	AUX
fsr-3381	114	4	,	,	PUNCT
fsr-3381	114	5	therefore	therefore	ADV
fsr-3381	114	6	,	,	PUNCT
fsr-3381	114	7	used	use	VERB
fsr-3381	114	8	for	for	ADP
fsr-3381	114	9	replacing	replace	VERB
fsr-3381	114	10	the	the	DET
fsr-3381	114	11	missing	miss	VERB
fsr-3381	114	12	values	value	NOUN
fsr-3381	114	13	.	.	PUNCT
fsr-3381	115	1	table	table	NOUN
fsr-3381	115	2	2	2	NUM
fsr-3381	115	3	reports	report	NOUN
fsr-3381	115	4	means	mean	NOUN
fsr-3381	115	5	,	,	PUNCT
fsr-3381	115	6	standard	standard	ADJ
fsr-3381	115	7	deviations	deviation	NOUN
fsr-3381	115	8	,	,	PUNCT
fsr-3381	115	9	skewness	skewness	NOUN
fsr-3381	115	10	,	,	PUNCT
fsr-3381	115	11	kurtosis	kurtosis	NOUN
fsr-3381	115	12	,	,	PUNCT
fsr-3381	115	13	and	and	CCONJ
fsr-3381	115	14	intercorrelations	intercorrelation	NOUN
fsr-3381	115	15	of	of	ADP
fsr-3381	115	16	the	the	DET
fsr-3381	115	17	indicators	indicator	NOUN
fsr-3381	115	18	.	.	PUNCT
fsr-3381	116	1	by	by	ADP
fsr-3381	116	2	means	mean	NOUN
fsr-3381	116	3	of	of	ADP
fsr-3381	116	4	the	the	DET
fsr-3381	116	5	maximum	maximum	ADJ
fsr-3381	116	6	likelihood	likelihood	NOUN
fsr-3381	116	7	method	method	NOUN
fsr-3381	116	8	in	in	ADP
fsr-3381	116	9	ibm	ibm	PROPN
fsr-3381	116	10	spss	spss	PROPN
fsr-3381	116	11	amos	amos	PROPN
fsr-3381	116	12	21	21	NUM
fsr-3381	116	13	,	,	PUNCT
fsr-3381	116	14	we	we	PRON
fsr-3381	116	15	first	first	ADV
fsr-3381	116	16	tested	test	VERB
fsr-3381	116	17	a	a	DET
fsr-3381	116	18	six	six	NUM
fsr-3381	116	19	-	-	PUNCT
fsr-3381	116	20	factor	factor	NOUN
fsr-3381	116	21	measurement	measurement	NOUN
fsr-3381	116	22	model	model	NOUN
fsr-3381	116	23	of	of	ADP
fsr-3381	116	24	the	the	DET
fsr-3381	116	25	latent	latent	NOUN
fsr-3381	116	26	constructs	construct	VERB
fsr-3381	116	27	satisfaction	satisfaction	NOUN
fsr-3381	116	28	,	,	PUNCT
fsr-3381	116	29	trust	trust	NOUN
fsr-3381	116	30	,	,	PUNCT
fsr-3381	116	31	perceived	perceive	VERB
fsr-3381	116	32	competence	competence	NOUN
fsr-3381	116	33	,	,	PUNCT
fsr-3381	116	34	perceived	perceive	VERB
fsr-3381	116	35	benevolence	benevolence	NOUN
fsr-3381	116	36	,	,	PUNCT
fsr-3381	116	37	perceived	perceive	VERB
fsr-3381	116	38	transparency	transparency	NOUN
fsr-3381	116	39	,	,	PUNCT
fsr-3381	116	40	and	and	CCONJ
fsr-3381	116	41	perceived	perceive	VERB
fsr-3381	116	42	quality	quality	NOUN
fsr-3381	116	43	of	of	ADP
fsr-3381	116	44	personal	personal	ADJ
fsr-3381	116	45	service	service	NOUN
fsr-3381	116	46	.	.	PUNCT
fsr-3381	117	1	this	this	PRON
fsr-3381	117	2	resulted	result	VERB
fsr-3381	117	3	in	in	ADP
fsr-3381	117	4	a	a	DET
fsr-3381	117	5	marginally	marginally	ADV
fsr-3381	117	6	acceptable	acceptable	ADJ
fsr-3381	117	7	model	model	NOUN
fsr-3381	117	8	fit	fit	NOUN
fsr-3381	117	9	:	:	PUNCT
fsr-3381	117	10	c2	c2	PROPN
fsr-3381	117	11	�	�	PROPN
fsr-3381	117	12	377.84	377.84	NUM
fsr-3381	117	13	,	,	PUNCT
fsr-3381	117	14	df	df	PROPN
fsr-3381	117	15	�	�	PROPN
fsr-3381	117	16	120	120	NUM
fsr-3381	117	17	,	,	PUNCT
fsr-3381	117	18	p	p	PROPN
fsr-3381	117	19	�	�	PROPN
fsr-3381	117	20	0.001	0.001	NUM
fsr-3381	117	21	;	;	PUNCT
fsr-3381	117	22	normed	normed	PROPN
fsr-3381	117	23	fit	fit	ADJ
fsr-3381	117	24	index	index	NOUN
fsr-3381	117	25	(	(	PUNCT
fsr-3381	117	26	nfi	nfi	PROPN
fsr-3381	117	27	)	)	PUNCT
fsr-3381	117	28	�	�	PROPN
fsr-3381	117	29	0.92	0.92	NUM
fsr-3381	117	30	;	;	PUNCT
fsr-3381	117	31	comparative	comparative	ADJ
fsr-3381	117	32	fit	fit	ADJ
fsr-3381	117	33	index	index	NOUN
fsr-3381	117	34	(	(	PUNCT
fsr-3381	117	35	cfi	cfi	PROPN
fsr-3381	117	36	)	)	PUNCT
fsr-3381	117	37	�	�	PROPN
fsr-3381	117	38	0.95	0.95	NUM
fsr-3381	117	39	;	;	PUNCT
fsr-3381	117	40	and	and	CCONJ
fsr-3381	117	41	root	root	NOUN
fsr-3381	117	42	mean	mean	VERB
fsr-3381	117	43	square	square	ADJ
fsr-3381	117	44	error	error	NOUN
fsr-3381	117	45	of	of	ADP
fsr-3381	117	46	approximation	approximation	NOUN
fsr-3381	117	47	(	(	PUNCT
fsr-3381	117	48	rmsea	rmsea	NOUN
fsr-3381	117	49	)	)	PUNCT
fsr-3381	117	50	�	�	PROPN
fsr-3381	117	51	0.09	0.09	NUM
fsr-3381	117	52	.	.	PUNCT
fsr-3381	118	1	the	the	DET
fsr-3381	118	2	standardized	standardized	ADJ
fsr-3381	118	3	indicator	indicator	NOUN
fsr-3381	118	4	weights	weight	NOUN
fsr-3381	118	5	are	be	AUX
fsr-3381	118	6	given	give	VERB
fsr-3381	118	7	in	in	ADP
fsr-3381	118	8	table	table	NOUN
fsr-3381	118	9	2	2	NUM
fsr-3381	118	10	.	.	PUNCT
fsr-3381	119	1	with	with	ADP
fsr-3381	119	2	one	one	NUM
fsr-3381	119	3	exception	exception	NOUN
fsr-3381	119	4	these	these	PRON
fsr-3381	119	5	are	be	AUX
fsr-3381	119	6	uniformly	uniformly	ADV
fsr-3381	119	7	high	high	ADJ
fsr-3381	119	8	.	.	PUNCT
fsr-3381	120	1	in	in	ADP
fsr-3381	120	2	contrast	contrast	NOUN
fsr-3381	120	3	,	,	PUNCT
fsr-3381	120	4	a	a	DET
fsr-3381	120	5	one	one	NUM
fsr-3381	120	6	-	-	PUNCT
fsr-3381	120	7	factor	factor	NOUN
fsr-3381	120	8	measurement	measurement	NOUN
fsr-3381	120	9	model	model	NOUN
fsr-3381	120	10	yielded	yield	VERB
fsr-3381	120	11	an	an	DET
fsr-3381	120	12	unacceptable	unacceptable	ADJ
fsr-3381	120	13	fit	fit	NOUN
fsr-3381	120	14	,	,	PUNCT
fsr-3381	120	15	c2	c2	PROPN
fsr-3381	120	16	�	�	PROPN
fsr-3381	120	17	691.56	691.56	NUM
fsr-3381	120	18	,	,	PUNCT
fsr-3381	120	19	df	df	PROPN
fsr-3381	120	20	�	�	PROPN
fsr-3381	120	21	90	90	NUM
fsr-3381	120	22	,	,	PUNCT
fsr-3381	120	23	p	p	PROPN
fsr-3381	120	24	�	�	PROPN
fsr-3381	120	25	0.001	0.001	NUM
fsr-3381	120	26	;	;	PUNCT
fsr-3381	120	27	nfi	nfi	PROPN
fsr-3381	120	28	�	�	PROPN
fsr-3381	120	29	0.84	0.84	NUM
fsr-3381	120	30	;	;	PUNCT
fsr-3381	120	31	cfi	cfi	PROPN
fsr-3381	120	32	�	�	PROPN
fsr-3381	120	33	0.85	0.85	NUM
fsr-3381	120	34	;	;	PUNCT
fsr-3381	120	35	and	and	CCONJ
fsr-3381	120	36	rmsea	rmsea	ADJ
fsr-3381	120	37	�	�	PROPN
fsr-3381	120	38	0.15	0.15	NUM
fsr-3381	120	39	.	.	PUNCT
fsr-3381	120	40	table	table	NOUN
fsr-3381	120	41	3	3	NUM
fsr-3381	120	42	reports	report	VERB
fsr-3381	120	43	the	the	DET
fsr-3381	120	44	correlations	correlation	NOUN
fsr-3381	120	45	between	between	ADP
fsr-3381	120	46	constructs	construct	NOUN
fsr-3381	120	47	,	,	PUNCT
fsr-3381	120	48	composite	composite	ADJ
fsr-3381	120	49	reliability	reliability	NOUN
fsr-3381	120	50	(	(	PUNCT
fsr-3381	120	51	cr	cr	NOUN
fsr-3381	120	52	)	)	PUNCT
fsr-3381	120	53	,	,	PUNCT
fsr-3381	120	54	cronbach	cronbach	VERB
fsr-3381	120	55	’s	’s	PART
fsr-3381	120	56	�	�	PROPN
fsr-3381	120	57	s	s	PART
fsr-3381	120	58	,	,	PUNCT
fsr-3381	120	59	average	average	ADJ
fsr-3381	120	60	variance	variance	NOUN
fsr-3381	120	61	extracted	extract	VERB
fsr-3381	120	62	(	(	PUNCT
fsr-3381	120	63	ave	ave	PROPN
fsr-3381	120	64	)	)	PUNCT
fsr-3381	120	65	,	,	PUNCT
fsr-3381	120	66	maximum	maximum	PROPN
fsr-3381	120	67	shared	share	VERB
fsr-3381	120	68	squared	square	VERB
fsr-3381	120	69	variance	variance	NOUN
fsr-3381	120	70	(	(	PUNCT
fsr-3381	120	71	msv	msv	PROPN
fsr-3381	120	72	)	)	PUNCT
fsr-3381	120	73	,	,	PUNCT
fsr-3381	120	74	and	and	CCONJ
fsr-3381	120	75	average	average	ADJ
fsr-3381	120	76	shared	share	VERB
fsr-3381	120	77	squared	square	VERB
fsr-3381	120	78	variance	variance	NOUN
fsr-3381	120	79	(	(	PUNCT
fsr-3381	120	80	asv	asv	PROPN
fsr-3381	120	81	)	)	PUNCT
fsr-3381	120	82	.	.	PUNCT
fsr-3381	121	1	as	as	SCONJ
fsr-3381	121	2	recommended	recommend	VERB
fsr-3381	121	3	by	by	ADP
fsr-3381	121	4	hair	hair	NOUN
fsr-3381	121	5	et	et	PROPN
fsr-3381	121	6	al	al	PROPN
fsr-3381	121	7	.	.	PROPN
fsr-3381	121	8	,	,	PUNCT
fsr-3381	121	9	(	(	PUNCT
fsr-3381	121	10	2010	2010	NUM
fsr-3381	121	11	)	)	PUNCT
fsr-3381	121	12	and	and	CCONJ
fsr-3381	121	13	fornell	fornell	NOUN
fsr-3381	121	14	and	and	CCONJ
fsr-3381	121	15	larcker	larcker	NOUN
fsr-3381	121	16	(	(	PUNCT
fsr-3381	121	17	1981	1981	NUM
fsr-3381	121	18	)	)	PUNCT
fsr-3381	121	19	,	,	PUNCT
fsr-3381	121	20	all	all	DET
fsr-3381	121	21	crs	crs	PROPN
fsr-3381	121	22	and	and	CCONJ
fsr-3381	121	23	�	�	PROPN
fsr-3381	121	24	s	s	PART
fsr-3381	121	25	are	be	AUX
fsr-3381	121	26	above	above	ADP
fsr-3381	121	27	0.70	0.70	NUM
fsr-3381	121	28	.	.	PUNCT
fsr-3381	122	1	furthermore	furthermore	ADV
fsr-3381	122	2	,	,	PUNCT
fsr-3381	122	3	the	the	DET
fsr-3381	122	4	recommended	recommend	VERB
fsr-3381	122	5	criterion	criterion	NOUN
fsr-3381	122	6	for	for	ADP
fsr-3381	122	7	convergent	convergent	NOUN
fsr-3381	122	8	validity	validity	NOUN
fsr-3381	122	9	(	(	PUNCT
fsr-3381	122	10	hair	hair	NOUN
fsr-3381	122	11	et	et	PROPN
fsr-3381	122	12	al	al	PROPN
fsr-3381	122	13	.	.	PROPN
fsr-3381	122	14	,	,	PUNCT
fsr-3381	122	15	2010	2010	NUM
fsr-3381	122	16	)	)	PUNCT
fsr-3381	122	17	is	be	AUX
fsr-3381	122	18	fulfilled	fulfil	VERB
fsr-3381	122	19	in	in	ADP
fsr-3381	122	20	that	that	DET
fsr-3381	122	21	ave	ave	NOUN
fsr-3381	122	22	is	be	AUX
fsr-3381	122	23	above	above	ADP
fsr-3381	122	24	0.50	0.50	NUM
fsr-3381	122	25	and	and	CCONJ
fsr-3381	122	26	cr	cr	PROPN
fsr-3381	122	27	is	be	AUX
fsr-3381	122	28	larger	large	ADJ
fsr-3381	122	29	than	than	ADP
fsr-3381	122	30	ave	ave	PROPN
fsr-3381	122	31	.	.	PUNCT
fsr-3381	123	1	however	however	ADV
fsr-3381	123	2	,	,	PUNCT
fsr-3381	123	3	the	the	DET
fsr-3381	123	4	criterion	criterion	NOUN
fsr-3381	123	5	for	for	ADP
fsr-3381	123	6	discriminant	discriminant	ADJ
fsr-3381	123	7	validity	validity	NOUN
fsr-3381	123	8	,	,	PUNCT
fsr-3381	123	9	that	that	SCONJ
fsr-3381	123	10	ave	ave	NOUN
fsr-3381	123	11	should	should	AUX
fsr-3381	123	12	be	be	AUX
fsr-3381	123	13	larger	large	ADJ
fsr-3381	123	14	than	than	ADP
fsr-3381	123	15	both	both	CCONJ
fsr-3381	123	16	msv	msv	PROPN
fsr-3381	123	17	and	and	CCONJ
fsr-3381	123	18	asv	asv	PROPN
fsr-3381	123	19	,	,	PUNCT
fsr-3381	123	20	is	be	AUX
fsr-3381	123	21	only	only	ADV
fsr-3381	123	22	approximately	approximately	ADV
fsr-3381	123	23	fulfilled	fulfil	VERB
fsr-3381	123	24	.	.	PUNCT
fsr-3381	124	1	in	in	ADP
fsr-3381	124	2	the	the	DET
fsr-3381	124	3	main	main	ADJ
fsr-3381	124	4	diagonal	diagonal	NOUN
fsr-3381	124	5	of	of	ADP
fsr-3381	124	6	the	the	DET
fsr-3381	124	7	89a	89a	NOUN
fsr-3381	124	8	.	.	PUNCT
fsr-3381	125	1	carlander	carlander	NOUN
fsr-3381	125	2	et	et	PROPN
fsr-3381	125	3	al	al	PROPN
fsr-3381	125	4	.	.	PUNCT
fsr-3381	125	5	/	/	SYM
fsr-3381	125	6	financial	financial	ADJ
fsr-3381	125	7	services	service	NOUN
fsr-3381	125	8	review	review	VERB
fsr-3381	125	9	27	27	NUM
fsr-3381	125	10	(	(	PUNCT
fsr-3381	125	11	2018	2018	NUM
fsr-3381	125	12	)	)	PUNCT
fsr-3381	125	13	83	83	NUM
fsr-3381	125	14	-	-	SYM
fsr-3381	125	15	98	98	NUM
fsr-3381	125	16	t	t	PROPN
fsr-3381	125	17	ab	ab	PROPN
fsr-3381	125	18	le	le	ADP
fsr-3381	125	19	2	2	NUM
fsr-3381	125	20	m	m	VERB
fsr-3381	125	21	ea	ea	NOUN
fsr-3381	125	22	ns	ns	NUM
fsr-3381	125	23	(	(	PUNCT
fsr-3381	125	24	m	m	PROPN
fsr-3381	125	25	)	)	PUNCT
fsr-3381	125	26	,	,	PUNCT
fsr-3381	125	27	st	st	PROPN
fsr-3381	125	28	an	an	DET
fsr-3381	125	29	da	da	PROPN
fsr-3381	125	30	rd	rd	PROPN
fsr-3381	125	31	de	de	PROPN
fsr-3381	125	32	vi	vi	PROPN
fsr-3381	125	33	at	at	ADP
fsr-3381	125	34	io	io	X
fsr-3381	125	35	ns	ns	INTJ
fsr-3381	125	36	(	(	PUNCT
fsr-3381	125	37	s	s	PROPN
fsr-3381	125	38	d	d	NOUN
fsr-3381	125	39	)	)	PUNCT
fsr-3381	125	40	,	,	PUNCT
fsr-3381	125	41	st	st	PROPN
fsr-3381	125	42	an	an	DET
fsr-3381	125	43	da	da	PROPN
fsr-3381	125	44	rd	rd	PROPN
fsr-3381	126	1	iz	iz	INTJ
fsr-3381	126	2	ed	ed	NOUN
fsr-3381	126	3	sk	sk	VERB
fsr-3381	126	4	ew	ew	PROPN
fsr-3381	126	5	ne	ne	PROPN
fsr-3381	126	6	ss	ss	PROPN
fsr-3381	126	7	,	,	PUNCT
fsr-3381	126	8	st	st	PROPN
fsr-3381	126	9	an	an	DET
fsr-3381	126	10	da	da	PROPN
fsr-3381	126	11	rd	rd	PROPN
fsr-3381	127	1	iz	iz	INTJ
fsr-3381	127	2	ed	ed	PROPN
fsr-3381	127	3	ku	ku	PROPN
fsr-3381	127	4	rt	rt	PROPN
fsr-3381	127	5	os	os	PROPN
fsr-3381	127	6	is	be	AUX
fsr-3381	127	7	,	,	PUNCT
fsr-3381	127	8	st	st	PROPN
fsr-3381	128	1	an	an	PRON
fsr-3381	128	2	da	da	PROPN
fsr-3381	128	3	rd	rd	PROPN
fsr-3381	129	1	iz	iz	INTJ
fsr-3381	129	2	ed	ed	PROPN
fsr-3381	129	3	w	w	PROPN
fsr-3381	129	4	ei	ei	PROPN
fsr-3381	129	5	gh	gh	PROPN
fsr-3381	129	6	t	t	PROPN
fsr-3381	129	7	co	co	PROPN
fsr-3381	129	8	ef	ef	PROPN
fsr-3381	129	9	fic	fic	PROPN
fsr-3381	129	10	ie	ie	PROPN
fsr-3381	129	11	nt	not	PART
fsr-3381	129	12	s	s	PART
fsr-3381	129	13	(	(	PUNCT
fsr-3381	129	14	w	w	NOUN
fsr-3381	129	15	)	)	PUNCT
fsr-3381	129	16	of	of	ADP
fsr-3381	129	17	ra	ra	PROPN
fsr-3381	129	18	tin	tin	PROPN
fsr-3381	129	19	gs	gs	PROPN
fsr-3381	129	20	of	of	ADP
fsr-3381	129	21	st	st	PROPN
fsr-3381	129	22	at	at	ADP
fsr-3381	129	23	em	em	PRON
fsr-3381	129	24	en	en	INTJ
fsr-3381	129	25	ts	ts	X
fsr-3381	129	26	(	(	PUNCT
fsr-3381	129	27	i	i	PRON
fsr-3381	129	28	nd	nd	INTJ
fsr-3381	129	29	ic	ic	X
fsr-3381	129	30	at	at	ADP
fsr-3381	129	31	or	or	CCONJ
fsr-3381	129	32	va	va	PROPN
fsr-3381	129	33	ri	ri	PROPN
fsr-3381	129	34	ab	ab	PROPN
fsr-3381	129	35	le	le	PROPN
fsr-3381	129	36	s	s	PROPN
fsr-3381	129	37	)	)	PUNCT
fsr-3381	129	38	on	on	ADP
fsr-3381	129	39	sc	sc	PROPN
fsr-3381	129	40	al	al	PROPN
fsr-3381	129	41	es	es	PROPN
fsr-3381	129	42	ra	ra	PROPN
fsr-3381	129	43	ng	ng	PROPN
fsr-3381	129	44	in	in	ADP
fsr-3381	129	45	g	g	PROPN
fsr-3381	130	1	fr	fr	INTJ
fsr-3381	130	2	om	om	PROPN
fsr-3381	130	3	1	1	NUM
fsr-3381	130	4	to	to	ADP
fsr-3381	130	5	7	7	NUM
fsr-3381	130	6	,	,	PUNCT
fsr-3381	130	7	an	an	DET
fsr-3381	130	8	d	d	NOUN
fsr-3381	130	9	pr	pr	NOUN
fsr-3381	131	1	od	od	INTJ
fsr-3381	131	2	uc	uc	INTJ
fsr-3381	131	3	t	t	PROPN
fsr-3381	131	4	m	m	VERB
fsr-3381	131	5	om	om	PROPN
fsr-3381	131	6	en	en	PROPN
fsr-3381	131	7	t	t	PROPN
fsr-3381	131	8	co	co	PROPN
fsr-3381	131	9	rr	rr	PROPN
fsr-3381	131	10	el	el	PROPN
fsr-3381	131	11	at	at	ADP
fsr-3381	131	12	io	io	PROPN
fsr-3381	131	13	ns	ns	PROPN
fsr-3381	131	14	be	be	PROPN
fsr-3381	131	15	tw	tw	INTJ
fsr-3381	131	16	ee	ee	ADP
fsr-3381	131	17	n	n	PROPN
fsr-3381	131	18	in	in	ADP
fsr-3381	131	19	di	di	X
fsr-3381	131	20	ca	ca	NOUN
fsr-3381	131	21	to	to	PART
fsr-3381	131	22	rs	rs	VERB
fsr-3381	131	23	l	l	PROPN
fsr-3381	131	24	at	at	ADP
fsr-3381	131	25	en	en	PROPN
fsr-3381	131	26	t	t	PROPN
fsr-3381	131	27	va	va	PROPN
fsr-3381	131	28	ri	ri	PROPN
fsr-3381	131	29	ab	ab	PROPN
fsr-3381	131	30	le	le	X
fsr-3381	131	31	in	in	ADP
fsr-3381	131	32	di	di	X
fsr-3381	131	33	ca	ca	NOUN
fsr-3381	131	34	to	to	PART
fsr-3381	131	35	rs	rs	VERB
fsr-3381	131	36	m	m	VERB
fsr-3381	131	37	sd	sd	ADP
fsr-3381	131	38	sk	sk	INTJ
fsr-3381	131	39	ew	ew	PROPN
fsr-3381	131	40	ne	ne	PROPN
fsr-3381	131	41	ss	ss	PROPN
fsr-3381	132	1	k	k	PROPN
fsr-3381	132	2	ur	ur	INTJ
fsr-3381	132	3	to	to	ADP
fsr-3381	132	4	si	si	PROPN
fsr-3381	132	5	s	s	PROPN
fsr-3381	132	6	w	w	PROPN
fsr-3381	132	7	sa	sa	PROPN
fsr-3381	132	8	tis	tis	PROPN
fsr-3381	133	1	fa	fa	INTJ
fsr-3381	133	2	ct	ct	PROPN
fsr-3381	133	3	io	io	PROPN
fsr-3381	133	4	n	n	PROPN
fsr-3381	133	5	1	1	NUM
fsr-3381	133	6	.	.	PUNCT
fsr-3381	134	1	i	i	PRON
fsr-3381	134	2	am	be	AUX
fsr-3381	134	3	sa	sa	ADP
fsr-3381	134	4	tis	tis	PROPN
fsr-3381	134	5	fie	fie	PROPN
fsr-3381	135	1	d	d	PROPN
fsr-3381	135	2	w	w	PROPN
fsr-3381	135	3	ith	ith	PROPN
fsr-3381	135	4	m	m	VERB
fsr-3381	135	5	y	y	PROPN
fsr-3381	135	6	ba	ba	PROPN
fsr-3381	135	7	nk	nk	PROPN
fsr-3381	135	8	5	5	NUM
fsr-3381	135	9	.	.	PUNCT
fsr-3381	135	10	28	28	NUM
fsr-3381	135	11	1	1	NUM
fsr-3381	135	12	.	.	X
fsr-3381	135	13	36	36	NUM
fsr-3381	135	14	�	�	PROPN
fsr-3381	135	15	5	5	NUM
fsr-3381	135	16	.	.	NOUN
fsr-3381	135	17	25	25	NUM
fsr-3381	135	18	1	1	NUM
fsr-3381	135	19	.	.	PUNCT
fsr-3381	135	20	11	11	NUM
fsr-3381	135	21	0	0	NUM
fsr-3381	135	22	.	.	NOUN
fsr-3381	135	23	89	89	NUM
fsr-3381	135	24	2	2	NUM
fsr-3381	135	25	.	.	PUNCT
fsr-3381	136	1	i	i	PRON
fsr-3381	136	2	am	be	AUX
fsr-3381	136	3	pl	pl	PROPN
fsr-3381	136	4	ea	ea	X
fsr-3381	136	5	se	se	PROPN
fsr-3381	137	1	d	d	PROPN
fsr-3381	137	2	w	w	PROPN
fsr-3381	138	1	ith	ith	PROPN
fsr-3381	138	2	m	m	VERB
fsr-3381	138	3	y	y	PROPN
fsr-3381	138	4	ba	ba	PROPN
fsr-3381	138	5	nk	nk	PROPN
fsr-3381	138	6	5	5	NUM
fsr-3381	138	7	.	.	PROPN
fsr-3381	138	8	20	20	NUM
fsr-3381	138	9	1	1	NUM
fsr-3381	138	10	.	.	X
fsr-3381	138	11	41	41	NUM
fsr-3381	138	12	�	�	PROPN
fsr-3381	138	13	5	5	NUM
fsr-3381	138	14	.	.	NOUN
fsr-3381	138	15	35	35	NUM
fsr-3381	138	16	0	0	NUM
fsr-3381	138	17	.	.	PUNCT
fsr-3381	138	18	76	76	NUM
fsr-3381	138	19	0	0	NUM
fsr-3381	138	20	.	.	PUNCT
fsr-3381	139	1	95	95	NUM
fsr-3381	139	2	3	3	NUM
fsr-3381	139	3	.	.	PUNCT
fsr-3381	140	1	i	i	PRON
fsr-3381	140	2	am	be	AUX
fsr-3381	140	3	de	de	X
fsr-3381	140	4	lig	lig	PROPN
fsr-3381	140	5	ht	ht	PROPN
fsr-3381	140	6	ed	ed	PROPN
fsr-3381	140	7	w	w	PROPN
fsr-3381	141	1	ith	ith	PROPN
fsr-3381	142	1	m	m	VERB
fsr-3381	143	1	y	y	PROPN
fsr-3381	143	2	ba	ba	PROPN
fsr-3381	143	3	nk	nk	PROPN
fsr-3381	143	4	5	5	NUM
fsr-3381	143	5	.	.	PROPN
fsr-3381	143	6	31	31	NUM
fsr-3381	143	7	1	1	NUM
fsr-3381	143	8	.	.	X
fsr-3381	143	9	36	36	NUM
fsr-3381	143	10	�	�	PROPN
fsr-3381	143	11	6	6	NUM
fsr-3381	143	12	.	.	NOUN
fsr-3381	143	13	61	61	NUM
fsr-3381	143	14	2	2	NUM
fsr-3381	143	15	.	.	NOUN
fsr-3381	143	16	61	61	NUM
fsr-3381	143	17	0	0	NUM
fsr-3381	143	18	.	.	PUNCT
fsr-3381	144	1	96	96	NUM
fsr-3381	144	2	0	0	NUM
fsr-3381	144	3	.	.	X
fsr-3381	145	1	96	96	NUM
fsr-3381	145	2	t	t	PROPN
fsr-3381	145	3	ru	ru	PROPN
fsr-3381	145	4	st	st	PROPN
fsr-3381	145	5	4	4	PROPN
fsr-3381	145	6	.	.	PUNCT
fsr-3381	146	1	i	i	PRON
fsr-3381	146	2	tr	tr	VERB
fsr-3381	146	3	us	us	PROPN
fsr-3381	146	4	t	t	PROPN
fsr-3381	146	5	m	m	VERB
fsr-3381	146	6	y	y	NOUN
fsr-3381	146	7	ba	ba	PROPN
fsr-3381	146	8	nk	nk	PROPN
fsr-3381	146	9	5	5	NUM
fsr-3381	146	10	.	.	PROPN
fsr-3381	146	11	50	50	NUM
fsr-3381	146	12	1	1	NUM
fsr-3381	146	13	.	.	X
fsr-3381	146	14	32	32	NUM
fsr-3381	146	15	�	�	PROPN
fsr-3381	146	16	6	6	NUM
fsr-3381	146	17	.	.	NOUN
fsr-3381	146	18	18	18	NUM
fsr-3381	146	19	1	1	NUM
fsr-3381	146	20	.	.	NUM
fsr-3381	146	21	35	35	NUM
fsr-3381	146	22	0	0	NUM
fsr-3381	146	23	.	.	PUNCT
fsr-3381	147	1	81	81	NUM
fsr-3381	147	2	5	5	NUM
fsr-3381	147	3	.	.	PUNCT
fsr-3381	148	1	i	i	PRON
fsr-3381	148	2	fe	fe	INTJ
fsr-3381	149	1	el	el	INTJ
fsr-3381	149	2	gr	gr	PROPN
fsr-3381	149	3	ea	ea	PROPN
fsr-3381	149	4	t	t	PROPN
fsr-3381	149	5	co	co	PROPN
fsr-3381	149	6	nfi	nfi	PROPN
fsr-3381	149	7	de	de	PROPN
fsr-3381	149	8	nc	nc	PROPN
fsr-3381	149	9	e	e	PROPN
fsr-3381	149	10	in	in	ADP
fsr-3381	149	11	m	m	PROPN
fsr-3381	149	12	y	y	PROPN
fsr-3381	149	13	ba	ba	PROPN
fsr-3381	149	14	nk	nk	PROPN
fsr-3381	149	15	5	5	NUM
fsr-3381	149	16	.	.	PUNCT
fsr-3381	149	17	05	05	NUM
fsr-3381	150	1	1	1	NUM
fsr-3381	150	2	.	.	NUM
fsr-3381	150	3	40	40	NUM
fsr-3381	150	4	�	�	PROPN
fsr-3381	150	5	5	5	NUM
fsr-3381	150	6	.	.	NOUN
fsr-3381	150	7	46	46	NUM
fsr-3381	150	8	1	1	NUM
fsr-3381	150	9	.	.	PUNCT
fsr-3381	150	10	26	26	NUM
fsr-3381	150	11	0	0	NUM
fsr-3381	150	12	.	.	PUNCT
fsr-3381	151	1	93	93	NUM
fsr-3381	151	2	6	6	NUM
fsr-3381	151	3	.	.	PUNCT
fsr-3381	152	1	m	m	VERB
fsr-3381	152	2	y	y	PROPN
fsr-3381	152	3	ba	ba	PROPN
fsr-3381	152	4	nk	nk	PROPN
fsr-3381	152	5	is	be	AUX
fsr-3381	152	6	tr	tr	VERB
fsr-3381	152	7	us	us	PROPN
fsr-3381	152	8	tw	tw	NOUN
fsr-3381	152	9	or	or	CCONJ
fsr-3381	152	10	th	th	X
fsr-3381	152	11	y	y	PROPN
fsr-3381	152	12	5	5	NUM
fsr-3381	152	13	.	.	PROPN
fsr-3381	152	14	30	30	NUM
fsr-3381	152	15	1	1	NUM
fsr-3381	152	16	.	.	X
fsr-3381	152	17	28	28	NUM
fsr-3381	152	18	�	�	PROPN
fsr-3381	152	19	4	4	NUM
fsr-3381	152	20	.	.	PUNCT
fsr-3381	152	21	51	51	NUM
fsr-3381	152	22	0	0	NUM
fsr-3381	152	23	.	.	PUNCT
fsr-3381	153	1	76	76	NUM
fsr-3381	153	2	0	0	NUM
fsr-3381	153	3	.	.	PUNCT
fsr-3381	154	1	87	87	NUM
fsr-3381	154	2	pe	pe	INTJ
fsr-3381	154	3	rc	rc	PROPN
fsr-3381	154	4	ei	ei	INTJ
fsr-3381	154	5	ve	ve	PROPN
fsr-3381	154	6	d	d	X
fsr-3381	154	7	co	co	NOUN
fsr-3381	154	8	m	m	VERB
fsr-3381	154	9	pe	pe	PROPN
fsr-3381	154	10	te	te	PROPN
fsr-3381	154	11	nc	nc	PROPN
fsr-3381	154	12	e	e	PROPN
fsr-3381	154	13	7	7	PROPN
fsr-3381	154	14	.	.	PUNCT
fsr-3381	155	1	m	m	VERB
fsr-3381	156	1	y	y	PROPN
fsr-3381	156	2	ba	ba	PROPN
fsr-3381	156	3	nk	nk	PROPN
fsr-3381	156	4	un	un	PROPN
fsr-3381	156	5	de	de	PROPN
fsr-3381	156	6	rs	rs	PROPN
fsr-3381	156	7	ta	ta	PROPN
fsr-3381	156	8	nd	nd	PRON
fsr-3381	156	9	s	s	PART
fsr-3381	156	10	co	co	NOUN
fsr-3381	156	11	m	m	PROPN
fsr-3381	156	12	pl	pl	X
fsr-3381	156	13	ex	ex	PRON
fsr-3381	156	14	fin	fin	NOUN
fsr-3381	156	15	an	an	DET
fsr-3381	156	16	ci	ci	NOUN
fsr-3381	156	17	al	al	PROPN
fsr-3381	156	18	pr	pr	NOUN
fsr-3381	156	19	ob	ob	X
fsr-3381	156	20	le	le	X
fsr-3381	156	21	m	m	PROPN
fsr-3381	156	22	s	s	PROPN
fsr-3381	156	23	4	4	NUM
fsr-3381	156	24	.	.	NOUN
fsr-3381	156	25	74	74	NUM
fsr-3381	156	26	1	1	NUM
fsr-3381	156	27	.	.	NUM
fsr-3381	156	28	26	26	NUM
fsr-3381	156	29	�	�	PROPN
fsr-3381	156	30	2	2	NUM
fsr-3381	156	31	.	.	PUNCT
fsr-3381	157	1	47	47	NUM
fsr-3381	157	2	0	0	NUM
fsr-3381	157	3	.	.	PROPN
fsr-3381	158	1	13	13	NUM
fsr-3381	158	2	0	0	NUM
fsr-3381	158	3	.	.	PUNCT
fsr-3381	159	1	71	71	NUM
fsr-3381	159	2	8	8	NUM
fsr-3381	159	3	.	.	PUNCT
fsr-3381	160	1	m	m	AUX
fsr-3381	160	2	y	y	INTJ
fsr-3381	160	3	ba	ba	PROPN
fsr-3381	160	4	nk	nk	PROPN
fsr-3381	160	5	is	be	AUX
fsr-3381	160	6	m	m	PROPN
fsr-3381	160	7	ak	ak	PROPN
fsr-3381	160	8	in	in	ADP
fsr-3381	160	9	g	g	PROPN
fsr-3381	160	10	de	de	X
fsr-3381	160	11	lib	lib	PROPN
fsr-3381	160	12	er	er	INTJ
fsr-3381	160	13	at	at	ADP
fsr-3381	160	14	e	e	PROPN
fsr-3381	160	15	de	de	X
fsr-3381	160	16	ci	ci	PROPN
fsr-3381	160	17	si	si	X
fsr-3381	160	18	on	on	ADP
fsr-3381	160	19	s	s	PROPN
fsr-3381	160	20	4	4	NUM
fsr-3381	160	21	.	.	NOUN
fsr-3381	160	22	61	61	NUM
fsr-3381	160	23	1	1	NUM
fsr-3381	160	24	.	.	NUM
fsr-3381	160	25	12	12	NUM
fsr-3381	160	26	�	�	PROPN
fsr-3381	160	27	0	0	NUM
fsr-3381	160	28	.	.	X
fsr-3381	160	29	59	59	NUM
fsr-3381	160	30	�	�	PROPN
fsr-3381	160	31	0	0	NUM
fsr-3381	160	32	.	.	PUNCT
fsr-3381	161	1	79	79	NUM
fsr-3381	161	2	0	0	NUM
fsr-3381	161	3	.	.	PUNCT
fsr-3381	162	1	70	70	NUM
fsr-3381	162	2	9	9	NUM
fsr-3381	162	3	.	.	PUNCT
fsr-3381	163	1	m	m	VERB
fsr-3381	163	2	y	y	PROPN
fsr-3381	163	3	ba	ba	PROPN
fsr-3381	163	4	nk	nk	PROPN
fsr-3381	163	5	is	be	AUX
fsr-3381	163	6	fin	fin	NOUN
fsr-3381	163	7	an	an	DET
fsr-3381	163	8	ci	ci	NOUN
fsr-3381	163	9	al	al	PROPN
fsr-3381	163	10	ly	ly	X
fsr-3381	163	11	co	co	VERB
fsr-3381	163	12	m	m	VERB
fsr-3381	163	13	pe	pe	INTJ
fsr-3381	163	14	te	te	PROPN
fsr-3381	163	15	nt	not	PART
fsr-3381	163	16	5	5	NUM
fsr-3381	163	17	.	.	NOUN
fsr-3381	163	18	26	26	NUM
fsr-3381	163	19	1	1	NUM
fsr-3381	163	20	.	.	X
fsr-3381	163	21	12	12	NUM
fsr-3381	163	22	�	�	PROPN
fsr-3381	163	23	4	4	NUM
fsr-3381	163	24	.	.	PUNCT
fsr-3381	163	25	48	48	NUM
fsr-3381	163	26	1	1	NUM
fsr-3381	163	27	.	.	PUNCT
fsr-3381	164	1	52	52	NUM
fsr-3381	164	2	0	0	NUM
fsr-3381	164	3	.	.	X
fsr-3381	165	1	77	77	NUM
fsr-3381	165	2	pe	pe	INTJ
fsr-3381	165	3	rc	rc	PROPN
fsr-3381	165	4	ei	ei	INTJ
fsr-3381	165	5	ve	ve	AUX
fsr-3381	165	6	d	d	AUX
fsr-3381	165	7	be	be	AUX
fsr-3381	165	8	ne	ne	PROPN
fsr-3381	165	9	vo	vo	X
fsr-3381	165	10	le	le	PROPN
fsr-3381	165	11	nc	nc	PROPN
fsr-3381	165	12	e	e	PROPN
fsr-3381	165	13	10	10	NUM
fsr-3381	165	14	.	.	PUNCT
fsr-3381	166	1	m	m	AUX
fsr-3381	166	2	y	y	INTJ
fsr-3381	166	3	ba	ba	PROPN
fsr-3381	166	4	nk	nk	PROPN
fsr-3381	166	5	is	be	AUX
fsr-3381	166	6	be	be	AUX
fsr-3381	166	7	ne	ne	PROPN
fsr-3381	166	8	vo	vo	X
fsr-3381	166	9	le	le	X
fsr-3381	166	10	nt	not	PART
fsr-3381	166	11	to	to	AUX
fsr-3381	166	12	w	w	PROPN
fsr-3381	166	13	ar	ar	PROPN
fsr-3381	166	14	ds	ds	PROPN
fsr-3381	166	15	m	m	NOUN
fsr-3381	166	16	e	e	NOUN
fsr-3381	166	17	4	4	NUM
fsr-3381	166	18	.	.	NOUN
fsr-3381	166	19	26	26	NUM
fsr-3381	166	20	1	1	NUM
fsr-3381	166	21	.	.	X
fsr-3381	167	1	60	60	NUM
fsr-3381	167	2	�	�	PROPN
fsr-3381	167	3	1	1	NUM
fsr-3381	167	4	.	.	X
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fsr-3381	167	7	2	2	NUM
fsr-3381	167	8	.	.	NOUN
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fsr-3381	167	11	.	.	PUNCT
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fsr-3381	167	14	.	.	PUNCT
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fsr-3381	169	1	y	y	INTJ
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fsr-3381	170	2	m	m	PROPN
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fsr-3381	170	5	de	de	X
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fsr-3381	170	8	on	on	ADP
fsr-3381	170	9	s	s	X
fsr-3381	170	10	th	th	X
fsr-3381	170	11	at	at	ADP
fsr-3381	170	12	be	be	AUX
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fsr-3381	170	14	fit	fit	ADJ
fsr-3381	170	15	m	m	PROPN
fsr-3381	170	16	e	e	NOUN
fsr-3381	170	17	3	3	NUM
fsr-3381	170	18	.	.	NOUN
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fsr-3381	170	20	1	1	NUM
fsr-3381	170	21	.	.	X
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fsr-3381	170	23	�	�	PROPN
fsr-3381	170	24	1	1	NUM
fsr-3381	170	25	.	.	X
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fsr-3381	170	29	.	.	PUNCT
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fsr-3381	171	3	.	.	PUNCT
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fsr-3381	172	3	.	.	PUNCT
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fsr-3381	175	2	m	m	PROPN
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fsr-3381	175	5	de	de	X
fsr-3381	175	6	ci	ci	PROPN
fsr-3381	175	7	si	si	X
fsr-3381	175	8	on	on	ADP
fsr-3381	175	9	s	s	X
fsr-3381	175	10	th	th	X
fsr-3381	175	11	at	at	ADP
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fsr-3381	175	17	ia	ia	PROPN
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fsr-3381	175	21	m	m	VERB
fsr-3381	175	22	e	e	NOUN
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fsr-3381	175	24	.	.	NOUN
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fsr-3381	175	26	1	1	NUM
fsr-3381	175	27	.	.	X
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fsr-3381	175	29	�	�	PROPN
fsr-3381	175	30	1	1	NUM
fsr-3381	175	31	.	.	X
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fsr-3381	175	35	.	.	PUNCT
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fsr-3381	176	3	.	.	NUM
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fsr-3381	176	5	pe	pe	X
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fsr-3381	176	11	an	an	PRON
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fsr-3381	176	17	.	.	PUNCT
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fsr-3381	178	10	es	es	X
fsr-3381	178	11	an	an	PROPN
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fsr-3381	178	14	nd	nd	NOUN
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fsr-3381	178	17	s	s	X
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fsr-3381	178	24	.	.	PUNCT
fsr-3381	178	25	00	00	NUM
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fsr-3381	179	2	.	.	X
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fsr-3381	179	4	�	�	PROPN
fsr-3381	179	5	3	3	NUM
fsr-3381	179	6	.	.	NUM
fsr-3381	179	7	99	99	NUM
fsr-3381	179	8	�	�	PROPN
fsr-3381	179	9	1	1	NUM
fsr-3381	179	10	.	.	NOUN
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fsr-3381	179	13	.	.	PUNCT
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fsr-3381	180	3	.	.	PUNCT
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fsr-3381	186	5	5	5	NUM
fsr-3381	186	6	.	.	NOUN
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fsr-3381	187	2	1	1	NUM
fsr-3381	187	3	.	.	NUM
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fsr-3381	187	5	�	�	PROPN
fsr-3381	187	6	4	4	NUM
fsr-3381	187	7	.	.	NUM
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fsr-3381	187	11	.	.	PUNCT
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fsr-3381	188	3	.	.	PUNCT
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fsr-3381	189	3	.	.	PUNCT
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fsr-3381	192	1	i	i	PROPN
fsr-3381	192	2	d	d	PROPN
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fsr-3381	193	1	th	th	X
fsr-3381	193	2	e	e	NOUN
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fsr-3381	193	7	io	io	PROPN
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fsr-3381	193	9	i	i	PRON
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fsr-3381	193	14	5	5	NUM
fsr-3381	193	15	.	.	PUNCT
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fsr-3381	193	17	1	1	NUM
fsr-3381	193	18	.	.	NUM
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fsr-3381	193	20	�	�	PROPN
fsr-3381	193	21	5	5	NUM
fsr-3381	193	22	.	.	PUNCT
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fsr-3381	193	25	.	.	X
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fsr-3381	193	28	.	.	NUM
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fsr-3381	195	1	ic	ic	PROPN
fsr-3381	195	2	es	es	X
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fsr-3381	195	4	.	.	PUNCT
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fsr-3381	197	2	i	i	PROPN
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fsr-3381	197	4	es	es	X
fsr-3381	197	5	m	m	PROPN
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fsr-3381	197	8	ith	ith	PROPN
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fsr-3381	197	10	e	e	X
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fsr-3381	197	13	t	t	PROPN
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fsr-3381	198	8	es	es	ADP
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fsr-3381	198	10	.	.	PUNCT
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fsr-3381	199	3	.	.	NUM
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fsr-3381	199	5	�	�	PROPN
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fsr-3381	199	7	.	.	NUM
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fsr-3381	199	9	�	�	PROPN
fsr-3381	199	10	2	2	NUM
fsr-3381	199	11	.	.	NOUN
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fsr-3381	199	14	.	.	PROPN
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fsr-3381	199	17	.	.	PUNCT
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fsr-3381	202	9	e	e	PROPN
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fsr-3381	202	13	at	at	ADP
fsr-3381	202	14	m	m	PROPN
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fsr-3381	202	18	5	5	NUM
fsr-3381	202	19	.	.	PUNCT
fsr-3381	202	20	54	54	NUM
fsr-3381	202	21	1	1	NUM
fsr-3381	202	22	.	.	X
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fsr-3381	202	26	.	.	NOUN
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fsr-3381	202	32	.	.	PUNCT
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fsr-3381	203	3	.	.	PUNCT
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fsr-3381	204	7	eq	eq	ADP
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fsr-3381	205	1	lp	lp	INTJ
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fsr-3381	206	4	e	e	X
fsr-3381	206	5	st	st	PROPN
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fsr-3381	206	8	at	at	ADP
fsr-3381	206	9	m	m	PROPN
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fsr-3381	206	14	.	.	PUNCT
fsr-3381	206	15	34	34	NUM
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fsr-3381	206	17	.	.	NUM
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fsr-3381	206	19	�	�	PROPN
fsr-3381	206	20	5	5	NUM
fsr-3381	206	21	.	.	NOUN
fsr-3381	206	22	39	39	NUM
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fsr-3381	206	24	.	.	PUNCT
fsr-3381	207	1	77	77	NUM
fsr-3381	207	2	0	0	NUM
fsr-3381	207	3	.	.	X
fsr-3381	207	4	88	88	NUM
fsr-3381	207	5	(	(	PUNCT
fsr-3381	207	6	c	c	NOUN
fsr-3381	207	7	on	on	ADP
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fsr-3381	207	13	xt	xt	PROPN
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fsr-3381	207	16	)	)	PUNCT
fsr-3381	207	17	90	90	NUM
fsr-3381	207	18	a.	a.	NOUN
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fsr-3381	207	22	.	.	PUNCT
fsr-3381	207	23	/	/	SYM
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fsr-3381	207	28	(	(	PUNCT
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fsr-3381	207	30	)	)	PUNCT
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fsr-3381	207	37	2	2	NUM
fsr-3381	207	38	(	(	PUNCT
fsr-3381	207	39	c	c	NOUN
fsr-3381	207	40	on	on	ADP
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fsr-3381	207	43	ed	ed	NOUN
fsr-3381	207	44	)	)	PUNCT
fsr-3381	208	1	1	1	NUM
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fsr-3381	208	4	4	4	NUM
fsr-3381	208	5	5	5	NUM
fsr-3381	208	6	6	6	NUM
fsr-3381	208	7	7	7	NUM
fsr-3381	208	8	8	8	NUM
fsr-3381	208	9	9	9	NUM
fsr-3381	208	10	10	10	NUM
fsr-3381	208	11	11	11	NUM
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fsr-3381	208	13	13	13	NUM
fsr-3381	208	14	14	14	NUM
fsr-3381	208	15	15	15	NUM
fsr-3381	208	16	16	16	NUM
fsr-3381	208	17	17	17	NUM
fsr-3381	208	18	2	2	NUM
fsr-3381	208	19	.	.	NOUN
fsr-3381	208	20	0	0	NUM
fsr-3381	208	21	.	.	X
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fsr-3381	209	2	3	3	NUM
fsr-3381	209	3	.	.	NOUN
fsr-3381	209	4	0	0	NUM
fsr-3381	209	5	.	.	NOUN
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fsr-3381	209	8	.	.	PUNCT
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fsr-3381	210	3	.	.	NOUN
fsr-3381	210	4	0	0	NUM
fsr-3381	210	5	.	.	X
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fsr-3381	210	8	.	.	PUNCT
fsr-3381	211	1	73	73	NUM
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fsr-3381	211	3	.	.	PUNCT
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fsr-3381	212	2	5	5	NUM
fsr-3381	212	3	.	.	NOUN
fsr-3381	212	4	0	0	NUM
fsr-3381	212	5	.	.	X
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fsr-3381	213	2	0	0	NUM
fsr-3381	213	3	.	.	PUNCT
fsr-3381	213	4	83	83	NUM
fsr-3381	213	5	0	0	NUM
fsr-3381	213	6	.	.	PUNCT
fsr-3381	214	1	82	82	NUM
fsr-3381	214	2	0	0	NUM
fsr-3381	214	3	.	.	PUNCT
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fsr-3381	215	2	6	6	NUM
fsr-3381	215	3	.	.	NOUN
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fsr-3381	215	5	.	.	NOUN
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fsr-3381	216	2	0	0	NUM
fsr-3381	216	3	.	.	PUNCT
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fsr-3381	217	3	.	.	PUNCT
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fsr-3381	218	2	0	0	NUM
fsr-3381	218	3	.	.	PUNCT
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fsr-3381	219	2	0	0	NUM
fsr-3381	219	3	.	.	PUNCT
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fsr-3381	219	5	7	7	NUM
fsr-3381	219	6	.	.	NUM
fsr-3381	219	7	0	0	NUM
fsr-3381	219	8	.	.	PUNCT
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fsr-3381	220	2	0	0	NUM
fsr-3381	220	3	.	.	PUNCT
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fsr-3381	221	2	0	0	NUM
fsr-3381	221	3	.	.	PUNCT
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fsr-3381	222	2	0	0	NUM
fsr-3381	222	3	.	.	PUNCT
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fsr-3381	223	2	0	0	NUM
fsr-3381	223	3	.	.	PUNCT
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fsr-3381	224	2	0	0	NUM
fsr-3381	224	3	.	.	PUNCT
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fsr-3381	225	2	8	8	NUM
fsr-3381	225	3	.	.	NOUN
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fsr-3381	225	5	.	.	PUNCT
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fsr-3381	226	3	.	.	PUNCT
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fsr-3381	227	2	0	0	NUM
fsr-3381	227	3	.	.	PUNCT
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fsr-3381	228	2	0	0	NUM
fsr-3381	228	3	.	.	PUNCT
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fsr-3381	229	2	0	0	NUM
fsr-3381	229	3	.	.	PUNCT
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fsr-3381	230	3	.	.	PUNCT
fsr-3381	231	1	58	58	NUM
fsr-3381	231	2	0	0	NUM
fsr-3381	231	3	.	.	PUNCT
fsr-3381	232	1	50	50	NUM
fsr-3381	232	2	9	9	NUM
fsr-3381	232	3	.	.	NOUN
fsr-3381	232	4	0	0	NUM
fsr-3381	232	5	.	.	PUNCT
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fsr-3381	233	2	0	0	NUM
fsr-3381	233	3	.	.	PUNCT
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fsr-3381	234	2	0	0	NUM
fsr-3381	234	3	.	.	PUNCT
fsr-3381	235	1	55	55	NUM
fsr-3381	235	2	0	0	NUM
fsr-3381	235	3	.	.	PUNCT
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fsr-3381	236	2	0	0	NUM
fsr-3381	236	3	.	.	PUNCT
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fsr-3381	237	2	0	0	NUM
fsr-3381	237	3	.	.	PUNCT
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fsr-3381	238	2	0	0	NUM
fsr-3381	238	3	.	.	PUNCT
fsr-3381	239	1	56	56	NUM
fsr-3381	239	2	0	0	NUM
fsr-3381	239	3	.	.	PUNCT
fsr-3381	240	1	52	52	NUM
fsr-3381	240	2	10	10	NUM
fsr-3381	240	3	.	.	PUNCT
fsr-3381	241	1	0	0	X
fsr-3381	241	2	.	.	X
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fsr-3381	242	2	0	0	NUM
fsr-3381	242	3	.	.	PUNCT
fsr-3381	243	1	66	66	NUM
fsr-3381	243	2	0	0	NUM
fsr-3381	243	3	.	.	PUNCT
fsr-3381	244	1	64	64	NUM
fsr-3381	244	2	0	0	NUM
fsr-3381	244	3	.	.	PUNCT
fsr-3381	245	1	58	58	NUM
fsr-3381	245	2	0	0	NUM
fsr-3381	245	3	.	.	PUNCT
fsr-3381	246	1	68	68	NUM
fsr-3381	246	2	0	0	NUM
fsr-3381	246	3	.	.	PUNCT
fsr-3381	247	1	65	65	NUM
fsr-3381	247	2	0	0	NUM
fsr-3381	247	3	.	.	PUNCT
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fsr-3381	248	2	0	0	NUM
fsr-3381	248	3	.	.	PUNCT
fsr-3381	249	1	46	46	NUM
fsr-3381	249	2	0	0	NUM
fsr-3381	249	3	.	.	PUNCT
fsr-3381	250	1	45	45	NUM
fsr-3381	250	2	11	11	NUM
fsr-3381	250	3	.	.	PUNCT
fsr-3381	251	1	0	0	X
fsr-3381	251	2	.	.	X
fsr-3381	252	1	57	57	NUM
fsr-3381	252	2	0	0	NUM
fsr-3381	252	3	.	.	PUNCT
fsr-3381	253	1	66	66	NUM
fsr-3381	253	2	0	0	NUM
fsr-3381	253	3	.	.	PUNCT
fsr-3381	254	1	66	66	NUM
fsr-3381	254	2	0	0	NUM
fsr-3381	254	3	.	.	PUNCT
fsr-3381	255	1	55	55	NUM
fsr-3381	255	2	0	0	NUM
fsr-3381	255	3	.	.	PUNCT
fsr-3381	256	1	67	67	NUM
fsr-3381	256	2	0	0	NUM
fsr-3381	256	3	.	.	PUNCT
fsr-3381	257	1	62	62	NUM
fsr-3381	257	2	0	0	NUM
fsr-3381	257	3	.	.	PUNCT
fsr-3381	258	1	42	42	NUM
fsr-3381	258	2	0	0	NUM
fsr-3381	258	3	.	.	PUNCT
fsr-3381	259	1	56	56	NUM
fsr-3381	259	2	0	0	NUM
fsr-3381	259	3	.	.	PUNCT
fsr-3381	260	1	45	45	NUM
fsr-3381	260	2	0	0	NUM
fsr-3381	260	3	.	.	PUNCT
fsr-3381	261	1	73	73	NUM
fsr-3381	261	2	12	12	NUM
fsr-3381	261	3	.	.	PUNCT
fsr-3381	262	1	0	0	X
fsr-3381	262	2	.	.	X
fsr-3381	263	1	56	56	NUM
fsr-3381	263	2	0	0	NUM
fsr-3381	263	3	.	.	PUNCT
fsr-3381	264	1	66	66	NUM
fsr-3381	264	2	0	0	NUM
fsr-3381	264	3	.	.	PUNCT
fsr-3381	265	1	67	67	NUM
fsr-3381	265	2	0	0	NUM
fsr-3381	265	3	.	.	PUNCT
fsr-3381	266	1	53	53	NUM
fsr-3381	266	2	0	0	NUM
fsr-3381	266	3	.	.	PUNCT
fsr-3381	267	1	69	69	NUM
fsr-3381	267	2	0	0	NUM
fsr-3381	267	3	.	.	PUNCT
fsr-3381	268	1	69	69	NUM
fsr-3381	268	2	0	0	NUM
fsr-3381	268	3	.	.	PUNCT
fsr-3381	269	1	48	48	NUM
fsr-3381	269	2	0	0	NUM
fsr-3381	269	3	.	.	PUNCT
fsr-3381	270	1	52	52	NUM
fsr-3381	270	2	0	0	NUM
fsr-3381	270	3	.	.	PUNCT
fsr-3381	271	1	49	49	NUM
fsr-3381	271	2	0	0	NUM
fsr-3381	271	3	.	.	PUNCT
fsr-3381	272	1	73	73	NUM
fsr-3381	272	2	0	0	NUM
fsr-3381	272	3	.	.	PUNCT
fsr-3381	273	1	77	77	NUM
fsr-3381	273	2	13	13	NUM
fsr-3381	273	3	.	.	PUNCT
fsr-3381	274	1	0	0	X
fsr-3381	274	2	.	.	X
fsr-3381	275	1	51	51	NUM
fsr-3381	275	2	0	0	NUM
fsr-3381	275	3	.	.	PUNCT
fsr-3381	276	1	54	54	NUM
fsr-3381	276	2	0	0	NUM
fsr-3381	276	3	.	.	PUNCT
fsr-3381	277	1	53	53	NUM
fsr-3381	277	2	0	0	NUM
fsr-3381	277	3	.	.	PUNCT
fsr-3381	278	1	52	52	NUM
fsr-3381	278	2	0	0	NUM
fsr-3381	278	3	.	.	PUNCT
fsr-3381	279	1	57	57	NUM
fsr-3381	279	2	0	0	NUM
fsr-3381	279	3	.	.	PUNCT
fsr-3381	280	1	57	57	NUM
fsr-3381	280	2	0	0	NUM
fsr-3381	280	3	.	.	PUNCT
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fsr-3381	281	2	0	0	NUM
fsr-3381	281	3	.	.	PUNCT
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fsr-3381	282	3	.	.	PROPN
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fsr-3381	282	6	.	.	PUNCT
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fsr-3381	283	3	.	.	PUNCT
fsr-3381	284	1	48	48	NUM
fsr-3381	284	2	0	0	NUM
fsr-3381	284	3	.	.	PUNCT
fsr-3381	285	1	47	47	NUM
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fsr-3381	285	3	.	.	PUNCT
fsr-3381	286	1	0	0	X
fsr-3381	286	2	.	.	X
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fsr-3381	287	3	.	.	PUNCT
fsr-3381	288	1	54	54	NUM
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fsr-3381	288	3	.	.	PUNCT
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fsr-3381	289	3	.	.	PUNCT
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fsr-3381	290	3	.	.	PUNCT
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fsr-3381	291	3	.	.	PUNCT
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fsr-3381	291	6	.	.	PUNCT
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fsr-3381	292	2	0	0	NUM
fsr-3381	292	3	.	.	PROPN
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fsr-3381	293	3	.	.	PUNCT
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fsr-3381	294	3	.	.	PUNCT
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fsr-3381	295	3	.	.	PUNCT
fsr-3381	296	1	56	56	NUM
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fsr-3381	296	3	.	.	PUNCT
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fsr-3381	297	3	.	.	PROPN
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fsr-3381	298	3	.	.	PUNCT
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fsr-3381	299	2	.	.	X
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fsr-3381	300	3	.	.	PUNCT
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fsr-3381	301	3	.	.	PUNCT
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fsr-3381	302	3	.	.	PUNCT
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fsr-3381	303	3	.	.	PUNCT
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fsr-3381	304	3	.	.	PUNCT
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fsr-3381	304	6	.	.	PUNCT
fsr-3381	305	1	45	45	NUM
fsr-3381	305	2	0	0	NUM
fsr-3381	305	3	.	.	PUNCT
fsr-3381	306	1	47	47	NUM
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fsr-3381	306	3	.	.	PUNCT
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fsr-3381	307	3	.	.	PUNCT
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fsr-3381	308	3	.	.	PUNCT
fsr-3381	309	1	54	54	NUM
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fsr-3381	309	3	.	.	PUNCT
fsr-3381	310	1	58	58	NUM
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fsr-3381	310	3	.	.	PUNCT
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fsr-3381	311	3	.	.	PUNCT
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fsr-3381	312	3	.	.	PUNCT
fsr-3381	313	1	0	0	X
fsr-3381	313	2	.	.	X
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fsr-3381	314	3	.	.	PUNCT
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fsr-3381	315	3	.	.	PUNCT
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fsr-3381	315	5	0	0	NUM
fsr-3381	315	6	.	.	PUNCT
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fsr-3381	316	3	.	.	PUNCT
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fsr-3381	317	3	.	.	PUNCT
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fsr-3381	318	3	.	.	PUNCT
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fsr-3381	319	2	0	0	NUM
fsr-3381	319	3	.	.	PUNCT
fsr-3381	320	1	51	51	NUM
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fsr-3381	320	3	.	.	PUNCT
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fsr-3381	321	3	.	.	PUNCT
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fsr-3381	322	3	.	.	PUNCT
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fsr-3381	323	3	.	.	PROPN
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fsr-3381	324	3	.	.	PUNCT
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fsr-3381	325	3	.	.	PUNCT
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fsr-3381	326	3	.	.	PUNCT
fsr-3381	327	1	58	58	NUM
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fsr-3381	327	3	.	.	PUNCT
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fsr-3381	328	2	.	.	X
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fsr-3381	329	2	0	0	NUM
fsr-3381	329	3	.	.	PUNCT
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fsr-3381	330	3	.	.	PUNCT
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fsr-3381	331	3	.	.	PUNCT
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fsr-3381	332	3	.	.	PUNCT
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fsr-3381	333	3	.	.	PUNCT
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fsr-3381	334	3	.	.	PUNCT
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fsr-3381	335	2	0	0	NUM
fsr-3381	335	3	.	.	PUNCT
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fsr-3381	336	2	0	0	NUM
fsr-3381	336	3	.	.	PUNCT
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fsr-3381	337	2	0	0	NUM
fsr-3381	337	3	.	.	PUNCT
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fsr-3381	338	3	.	.	PUNCT
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fsr-3381	339	3	.	.	PUNCT
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fsr-3381	340	2	0	0	NUM
fsr-3381	340	3	.	.	PUNCT
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fsr-3381	341	3	.	.	PUNCT
fsr-3381	342	1	52	52	NUM
fsr-3381	342	2	0	0	NUM
fsr-3381	342	3	.	.	PUNCT
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fsr-3381	343	2	0	0	NUM
fsr-3381	343	3	.	.	PUNCT
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fsr-3381	344	3	.	.	PUNCT
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fsr-3381	344	5	.	.	X
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fsr-3381	345	3	.	.	PUNCT
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fsr-3381	346	3	.	.	PUNCT
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fsr-3381	347	2	0	0	NUM
fsr-3381	347	3	.	.	PUNCT
fsr-3381	348	1	57	57	NUM
fsr-3381	348	2	0	0	NUM
fsr-3381	348	3	.	.	PUNCT
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fsr-3381	349	2	0	0	NUM
fsr-3381	349	3	.	.	PUNCT
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fsr-3381	350	3	.	.	PUNCT
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fsr-3381	351	3	.	.	PUNCT
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fsr-3381	352	3	.	.	PUNCT
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fsr-3381	353	2	0	0	NUM
fsr-3381	353	3	.	.	PUNCT
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fsr-3381	354	2	0	0	NUM
fsr-3381	354	3	.	.	PUNCT
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fsr-3381	355	3	.	.	PUNCT
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fsr-3381	356	2	0	0	NUM
fsr-3381	356	3	.	.	PUNCT
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fsr-3381	357	2	0	0	NUM
fsr-3381	357	3	.	.	PUNCT
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fsr-3381	358	2	0	0	NUM
fsr-3381	358	3	.	.	PUNCT
fsr-3381	359	1	74	74	NUM
fsr-3381	359	2	0	0	NUM
fsr-3381	359	3	.	.	PUNCT
fsr-3381	360	1	70	70	NUM
fsr-3381	360	2	0	0	NUM
fsr-3381	360	3	.	.	X
fsr-3381	360	4	72	72	NUM
fsr-3381	361	1	a	a	DET
fsr-3381	361	2	ll	ll	NOUN
fsr-3381	361	3	co	co	VERB
fsr-3381	361	4	rr	rr	PROPN
fsr-3381	361	5	el	el	PROPN
fsr-3381	361	6	at	at	ADP
fsr-3381	361	7	io	io	PROPN
fsr-3381	361	8	ns	ns	PROPN
fsr-3381	361	9	ar	ar	PROPN
fsr-3381	361	10	e	e	PROPN
fsr-3381	361	11	st	st	PROPN
fsr-3381	362	1	at	at	ADP
fsr-3381	362	2	is	be	AUX
fsr-3381	362	3	tic	tic	ADJ
fsr-3381	362	4	al	al	PROPN
fsr-3381	362	5	ly	ly	PROPN
fsr-3381	362	6	si	si	PROPN
fsr-3381	362	7	gn	gn	PROPN
fsr-3381	362	8	ifi	ifi	PROPN
fsr-3381	362	9	ca	can	AUX
fsr-3381	362	10	nt	not	PART
fsr-3381	362	11	at	at	ADP
fsr-3381	362	12	p	p	PROPN
fsr-3381	362	13	�	�	PROPN
fsr-3381	362	14	0	0	NUM
fsr-3381	362	15	.	.	PUNCT
fsr-3381	362	16	00	00	NUM
fsr-3381	363	1	1	1	NUM
fsr-3381	363	2	.	.	NUM
fsr-3381	363	3	91a	91a	NOUN
fsr-3381	363	4	.	.	PUNCT
fsr-3381	364	1	carlander	carlander	PROPN
fsr-3381	364	2	et	et	PROPN
fsr-3381	364	3	al	al	PROPN
fsr-3381	364	4	.	.	PUNCT
fsr-3381	364	5	/	/	SYM
fsr-3381	364	6	financial	financial	ADJ
fsr-3381	364	7	services	service	NOUN
fsr-3381	364	8	review	review	VERB
fsr-3381	364	9	27	27	NUM
fsr-3381	364	10	(	(	PUNCT
fsr-3381	364	11	2018	2018	NUM
fsr-3381	364	12	)	)	PUNCT
fsr-3381	364	13	83	83	NUM
fsr-3381	364	14	-	-	SYM
fsr-3381	364	15	98	98	NUM
fsr-3381	364	16	correlation	correlation	NOUN
fsr-3381	364	17	matrix	matrix	NOUN
fsr-3381	364	18	,	,	PUNCT
fsr-3381	364	19	the	the	DET
fsr-3381	364	20	square	square	ADJ
fsr-3381	364	21	roots	root	NOUN
fsr-3381	364	22	of	of	ADP
fsr-3381	364	23	ave	ave	NOUN
fsr-3381	364	24	are	be	AUX
fsr-3381	364	25	given	give	VERB
fsr-3381	364	26	for	for	ADP
fsr-3381	364	27	each	each	DET
fsr-3381	364	28	construct	construct	NOUN
fsr-3381	364	29	.	.	PUNCT
fsr-3381	365	1	as	as	SCONJ
fsr-3381	365	2	may	may	AUX
fsr-3381	365	3	be	be	AUX
fsr-3381	365	4	seen	see	VERB
fsr-3381	365	5	,	,	PUNCT
fsr-3381	365	6	these	these	PRON
fsr-3381	365	7	are	be	AUX
fsr-3381	365	8	lower	low	ADJ
fsr-3381	365	9	than	than	ADP
fsr-3381	365	10	the	the	DET
fsr-3381	365	11	correlations	correlation	NOUN
fsr-3381	365	12	with	with	ADP
fsr-3381	365	13	the	the	DET
fsr-3381	365	14	other	other	ADJ
fsr-3381	365	15	constructs	construct	NOUN
fsr-3381	365	16	for	for	ADP
fsr-3381	365	17	perceived	perceive	VERB
fsr-3381	365	18	competence	competence	NOUN
fsr-3381	365	19	,	,	PUNCT
fsr-3381	365	20	perceived	perceive	VERB
fsr-3381	365	21	transparency	transparency	NOUN
fsr-3381	365	22	,	,	PUNCT
fsr-3381	365	23	trust	trust	NOUN
fsr-3381	365	24	,	,	PUNCT
fsr-3381	365	25	and	and	CCONJ
fsr-3381	365	26	perceived	perceive	VERB
fsr-3381	365	27	quality	quality	NOUN
fsr-3381	365	28	of	of	ADP
fsr-3381	365	29	personal	personal	ADJ
fsr-3381	365	30	services	service	NOUN
fsr-3381	365	31	.	.	PUNCT
fsr-3381	366	1	an	an	DET
fsr-3381	366	2	overlap	overlap	NOUN
fsr-3381	366	3	between	between	ADP
fsr-3381	366	4	indicators	indicator	NOUN
fsr-3381	366	5	of	of	ADP
fsr-3381	366	6	these	these	DET
fsr-3381	366	7	constructs	construct	NOUN
fsr-3381	366	8	is	be	AUX
fsr-3381	366	9	hence	hence	ADV
fsr-3381	366	10	implied	imply	VERB
fsr-3381	366	11	.	.	PUNCT
fsr-3381	367	1	adding	add	VERB
fsr-3381	367	2	a	a	DET
fsr-3381	367	3	common	common	ADJ
fsr-3381	367	4	latent	latent	NOUN
fsr-3381	367	5	factor	factor	NOUN
fsr-3381	367	6	improved	improve	VERB
fsr-3381	367	7	the	the	DET
fsr-3381	367	8	model	model	NOUN
fsr-3381	367	9	fit	fit	ADJ
fsr-3381	367	10	marginally	marginally	ADV
fsr-3381	367	11	,	,	PUNCT
fsr-3381	367	12	c2	c2	PROPN
fsr-3381	367	13	�	�	PROPN
fsr-3381	367	14	284.01	284.01	NUM
fsr-3381	367	15	,	,	PUNCT
fsr-3381	367	16	df	df	PROPN
fsr-3381	367	17	�	�	PROPN
fsr-3381	367	18	102	102	NUM
fsr-3381	367	19	,	,	PUNCT
fsr-3381	367	20	p	p	PROPN
fsr-3381	367	21	�	�	PROPN
fsr-3381	367	22	0.001	0.001	NUM
fsr-3381	367	23	;	;	PUNCT
fsr-3381	367	24	nfi	nfi	PROPN
fsr-3381	367	25	�	�	PROPN
fsr-3381	367	26	0.94	0.94	NUM
fsr-3381	367	27	;	;	PUNCT
fsr-3381	367	28	cfi	cfi	PROPN
fsr-3381	367	29	�	�	PROPN
fsr-3381	367	30	0.96	0.96	NUM
fsr-3381	367	31	;	;	PUNCT
fsr-3381	367	32	and	and	CCONJ
fsr-3381	367	33	rmsea	rmsea	NOUN
fsr-3381	367	34	�	�	PROPN
fsr-3381	367	35	0.08	0.08	NUM
fsr-3381	367	36	.	.	PUNCT
fsr-3381	368	1	still	still	ADV
fsr-3381	368	2	suggesting	suggest	VERB
fsr-3381	368	3	that	that	SCONJ
fsr-3381	368	4	a	a	DET
fsr-3381	368	5	common	common	ADJ
fsr-3381	368	6	latent	latent	NOUN
fsr-3381	368	7	factor	factor	NOUN
fsr-3381	368	8	may	may	AUX
fsr-3381	368	9	account	account	VERB
fsr-3381	368	10	for	for	ADP
fsr-3381	368	11	the	the	DET
fsr-3381	368	12	covariance	covariance	NOUN
fsr-3381	368	13	between	between	ADP
fsr-3381	368	14	the	the	DET
fsr-3381	368	15	indicators	indicator	NOUN
fsr-3381	368	16	,	,	PUNCT
fsr-3381	368	17	the	the	DET
fsr-3381	368	18	standardized	standardized	ADJ
fsr-3381	368	19	indicator	indicator	NOUN
fsr-3381	368	20	weights	weight	NOUN
fsr-3381	368	21	were	be	AUX
fsr-3381	368	22	reduced	reduce	VERB
fsr-3381	368	23	for	for	ADP
fsr-3381	368	24	all	all	DET
fsr-3381	368	25	the	the	DET
fsr-3381	368	26	constructs	construct	NOUN
fsr-3381	368	27	(	(	PUNCT
fsr-3381	368	28	see	see	VERB
fsr-3381	368	29	mackenzie	mackenzie	NOUN
fsr-3381	368	30	and	and	CCONJ
fsr-3381	368	31	podsakoff	podsakoff	NOUN
fsr-3381	368	32	,	,	PUNCT
fsr-3381	368	33	2012	2012	NUM
fsr-3381	368	34	)	)	PUNCT
fsr-3381	368	35	.	.	PUNCT
fsr-3381	369	1	the	the	DET
fsr-3381	369	2	proposed	propose	VERB
fsr-3381	369	3	structural	structural	ADJ
fsr-3381	369	4	model	model	NOUN
fsr-3381	369	5	(	(	PUNCT
fsr-3381	369	6	fig	fig	NOUN
fsr-3381	369	7	.	.	NOUN
fsr-3381	369	8	1	1	NUM
fsr-3381	369	9	)	)	PUNCT
fsr-3381	369	10	tested	test	VERB
fsr-3381	369	11	by	by	ADP
fsr-3381	369	12	the	the	DET
fsr-3381	369	13	maximum	maximum	ADJ
fsr-3381	369	14	likelihood	likelihood	NOUN
fsr-3381	369	15	method	method	NOUN
fsr-3381	369	16	resulted	result	VERB
fsr-3381	369	17	in	in	ADP
fsr-3381	369	18	a	a	DET
fsr-3381	369	19	marginally	marginally	ADV
fsr-3381	369	20	acceptable	acceptable	ADJ
fsr-3381	369	21	fit	fit	NOUN
fsr-3381	369	22	,	,	PUNCT
fsr-3381	369	23	c2	c2	PROPN
fsr-3381	369	24	�	�	PROPN
fsr-3381	369	25	443.05	443.05	NUM
fsr-3381	369	26	,	,	PUNCT
fsr-3381	369	27	df	df	PROPN
fsr-3381	369	28	�	�	PROPN
fsr-3381	369	29	127	127	NUM
fsr-3381	369	30	,	,	PUNCT
fsr-3381	369	31	p	p	PROPN
fsr-3381	369	32	�	�	PROPN
fsr-3381	369	33	0.001	0.001	NUM
fsr-3381	369	34	;	;	PUNCT
fsr-3381	369	35	nfi	nfi	PROPN
fsr-3381	369	36	�	�	PROPN
fsr-3381	369	37	0.91	0.91	NUM
fsr-3381	369	38	;	;	PUNCT
fsr-3381	369	39	cfi	cfi	PROPN
fsr-3381	369	40	�	�	PROPN
fsr-3381	369	41	0.93	0.93	NUM
fsr-3381	369	42	;	;	PUNCT
fsr-3381	369	43	and	and	CCONJ
fsr-3381	369	44	rmsea	rmsea	PROPN
fsr-3381	369	45	�	�	PROPN
fsr-3381	369	46	0.09	0.09	NUM
fsr-3381	369	47	.	.	PUNCT
fsr-3381	370	1	two	two	NUM
fsr-3381	370	2	alternative	alternative	ADJ
fsr-3381	370	3	models	model	NOUN
fsr-3381	370	4	were	be	AUX
fsr-3381	370	5	also	also	ADV
fsr-3381	370	6	tested	test	VERB
fsr-3381	370	7	.	.	PUNCT
fsr-3381	371	1	a	a	DET
fsr-3381	371	2	poor	poor	ADJ
fsr-3381	371	3	fit	fit	NOUN
fsr-3381	371	4	was	be	AUX
fsr-3381	371	5	obtained	obtain	VERB
fsr-3381	371	6	for	for	ADP
fsr-3381	371	7	the	the	DET
fsr-3381	371	8	model	model	NOUN
fsr-3381	371	9	positing	posit	VERB
fsr-3381	371	10	that	that	SCONJ
fsr-3381	371	11	satisfaction	satisfaction	NOUN
fsr-3381	371	12	is	be	AUX
fsr-3381	371	13	directly	directly	ADV
fsr-3381	371	14	determined	determine	VERB
fsr-3381	371	15	by	by	ADP
fsr-3381	371	16	trust	trust	NOUN
fsr-3381	371	17	,	,	PUNCT
fsr-3381	371	18	perceived	perceive	VERB
fsr-3381	371	19	competence	competence	NOUN
fsr-3381	371	20	,	,	PUNCT
fsr-3381	371	21	perceived	perceive	VERB
fsr-3381	371	22	benevolence	benevolence	NOUN
fsr-3381	371	23	,	,	PUNCT
fsr-3381	371	24	perceived	perceive	VERB
fsr-3381	371	25	transparency	transparency	NOUN
fsr-3381	371	26	,	,	PUNCT
fsr-3381	371	27	and	and	CCONJ
fsr-3381	371	28	perceived	perceive	VERB
fsr-3381	371	29	quality	quality	NOUN
fsr-3381	371	30	of	of	ADP
fsr-3381	371	31	personal	personal	ADJ
fsr-3381	371	32	service	service	NOUN
fsr-3381	371	33	,	,	PUNCT
fsr-3381	371	34	c2	c2	PROPN
fsr-3381	371	35	�	�	PROPN
fsr-3381	371	36	1489.23	1489.23	NUM
fsr-3381	371	37	,	,	PUNCT
fsr-3381	371	38	df	df	PROPN
fsr-3381	371	39	�	�	PROPN
fsr-3381	371	40	130	130	NUM
fsr-3381	371	41	,	,	PUNCT
fsr-3381	371	42	p	p	PROPN
fsr-3381	371	43	�	�	PROPN
fsr-3381	371	44	0.001	0.001	NUM
fsr-3381	371	45	;	;	PUNCT
fsr-3381	371	46	nfi	nfi	PROPN
fsr-3381	371	47	�	�	PROPN
fsr-3381	371	48	0.70	0.70	NUM
fsr-3381	371	49	;	;	PUNCT
fsr-3381	371	50	cfi	cfi	PROPN
fsr-3381	371	51	�	�	PROPN
fsr-3381	371	52	0.72	0.72	NUM
fsr-3381	371	53	;	;	PUNCT
fsr-3381	371	54	and	and	CCONJ
fsr-3381	371	55	rmsea	rmsea	NOUN
fsr-3381	371	56	�	�	PROPN
fsr-3381	371	57	0.19	0.19	NUM
fsr-3381	371	58	,	,	PUNCT
fsr-3381	371	59	as	as	ADV
fsr-3381	371	60	well	well	ADV
fsr-3381	371	61	as	as	ADP
fsr-3381	371	62	for	for	ADP
fsr-3381	371	63	the	the	DET
fsr-3381	371	64	other	other	ADJ
fsr-3381	371	65	model	model	NOUN
fsr-3381	371	66	,	,	PUNCT
fsr-3381	371	67	positing	posit	VERB
fsr-3381	371	68	direct	direct	ADJ
fsr-3381	371	69	effects	effect	NOUN
fsr-3381	371	70	on	on	ADP
fsr-3381	371	71	satisfaction	satisfaction	NOUN
fsr-3381	371	72	of	of	ADP
fsr-3381	371	73	trust	trust	NOUN
fsr-3381	371	74	and	and	CCONJ
fsr-3381	371	75	perceived	perceive	VERB
fsr-3381	371	76	quality	quality	NOUN
fsr-3381	371	77	of	of	ADP
fsr-3381	371	78	personal	personal	ADJ
fsr-3381	371	79	service	service	NOUN
fsr-3381	371	80	,	,	PUNCT
fsr-3381	371	81	and	and	CCONJ
fsr-3381	371	82	indirect	indirect	ADJ
fsr-3381	371	83	effects	effect	NOUN
fsr-3381	371	84	of	of	ADP
fsr-3381	371	85	perceived	perceive	VERB
fsr-3381	371	86	competence	competence	NOUN
fsr-3381	371	87	,	,	PUNCT
fsr-3381	371	88	perceived	perceive	VERB
fsr-3381	371	89	benevolence	benevolence	NOUN
fsr-3381	371	90	,	,	PUNCT
fsr-3381	371	91	and	and	CCONJ
fsr-3381	371	92	perceived	perceive	VERB
fsr-3381	371	93	transparency	transparency	NOUN
fsr-3381	371	94	through	through	ADP
fsr-3381	371	95	trust	trust	NOUN
fsr-3381	371	96	,	,	PUNCT
fsr-3381	371	97	c2	c2	PROPN
fsr-3381	371	98	�	�	PROPN
fsr-3381	371	99	1127.58	1127.58	NUM
fsr-3381	371	100	,	,	PUNCT
fsr-3381	371	101	df	df	PROPN
fsr-3381	371	102	�	�	PROPN
fsr-3381	371	103	130	130	NUM
fsr-3381	371	104	,	,	PUNCT
fsr-3381	371	105	p	p	PROPN
fsr-3381	371	106	�	�	PROPN
fsr-3381	371	107	0.001	0.001	NUM
fsr-3381	371	108	;	;	PUNCT
fsr-3381	371	109	nfi	nfi	PROPN
fsr-3381	371	110	�	�	PROPN
fsr-3381	371	111	0.77	0.77	NUM
fsr-3381	371	112	;	;	PUNCT
fsr-3381	371	113	cfi	cfi	PROPN
fsr-3381	371	114	�	�	PROPN
fsr-3381	371	115	0.79	0.79	NUM
fsr-3381	371	116	;	;	PUNCT
fsr-3381	371	117	and	and	CCONJ
fsr-3381	371	118	rmsea	rmsea	PROPN
fsr-3381	371	119	�	�	PROPN
fsr-3381	371	120	0.16	0.16	NUM
fsr-3381	371	121	.	.	PUNCT
fsr-3381	372	1	table	table	NOUN
fsr-3381	372	2	4	4	NUM
fsr-3381	372	3	gives	give	VERB
fsr-3381	372	4	standardized	standardized	ADJ
fsr-3381	372	5	regression	regression	NOUN
fsr-3381	372	6	coefficient	coefficient	NOUN
fsr-3381	372	7	estimates	estimate	NOUN
fsr-3381	372	8	of	of	ADP
fsr-3381	372	9	total	total	ADJ
fsr-3381	372	10	,	,	PUNCT
fsr-3381	372	11	direct	direct	ADJ
fsr-3381	372	12	,	,	PUNCT
fsr-3381	372	13	and	and	CCONJ
fsr-3381	372	14	indirect	indirect	ADJ
fsr-3381	372	15	effects	effect	NOUN
fsr-3381	372	16	.	.	PUNCT
fsr-3381	373	1	bootstrapping	bootstrappe	VERB
fsr-3381	373	2	was	be	AUX
fsr-3381	373	3	used	use	VERB
fsr-3381	373	4	to	to	PART
fsr-3381	373	5	obtain	obtain	VERB
fsr-3381	373	6	bias	bias	NOUN
fsr-3381	373	7	-	-	PUNCT
fsr-3381	373	8	corrected	correct	VERB
fsr-3381	373	9	95	95	NUM
fsr-3381	373	10	%	%	NOUN
fsr-3381	373	11	confidence	confidence	NOUN
fsr-3381	373	12	intervals	interval	NOUN
fsr-3381	373	13	(	(	PUNCT
fsr-3381	373	14	as	as	SCONJ
fsr-3381	373	15	recommended	recommend	VERB
fsr-3381	373	16	by	by	ADP
fsr-3381	373	17	hayes	haye	NOUN
fsr-3381	373	18	and	and	CCONJ
fsr-3381	373	19	scharkow	scharkow	NOUN
fsr-3381	373	20	,	,	PUNCT
fsr-3381	373	21	2013	2013	NUM
fsr-3381	373	22	)	)	PUNCT
fsr-3381	373	23	for	for	ADP
fsr-3381	373	24	a	a	DET
fsr-3381	373	25	total	total	NOUN
fsr-3381	373	26	of	of	ADP
fsr-3381	373	27	2,000	2,000	NUM
fsr-3381	373	28	replicates	replicate	NOUN
fsr-3381	373	29	.	.	PUNCT
fsr-3381	374	1	as	as	SCONJ
fsr-3381	374	2	expected	expect	VERB
fsr-3381	374	3	(	(	PUNCT
fsr-3381	374	4	hypothesis	hypothesis	NOUN
fsr-3381	374	5	1	1	NUM
fsr-3381	374	6	)	)	PUNCT
fsr-3381	374	7	,	,	PUNCT
fsr-3381	374	8	a	a	DET
fsr-3381	374	9	significant	significant	ADJ
fsr-3381	374	10	indirect	indirect	ADJ
fsr-3381	374	11	effect	effect	NOUN
fsr-3381	374	12	is	be	AUX
fsr-3381	374	13	observed	observe	VERB
fsr-3381	374	14	of	of	ADP
fsr-3381	374	15	perceived	perceive	VERB
fsr-3381	374	16	quality	quality	NOUN
fsr-3381	374	17	of	of	ADP
fsr-3381	374	18	personal	personal	ADJ
fsr-3381	374	19	service	service	NOUN
fsr-3381	374	20	on	on	ADP
fsr-3381	374	21	trust	trust	NOUN
fsr-3381	374	22	through	through	ADP
fsr-3381	374	23	perceived	perceive	VERB
fsr-3381	374	24	competence	competence	NOUN
fsr-3381	374	25	,	,	PUNCT
fsr-3381	374	26	perceived	perceive	VERB
fsr-3381	374	27	benevolence	benevolence	NOUN
fsr-3381	374	28	,	,	PUNCT
fsr-3381	374	29	and	and	CCONJ
fsr-3381	374	30	perceived	perceive	VERB
fsr-3381	374	31	transparency	transparency	NOUN
fsr-3381	374	32	.	.	PUNCT
fsr-3381	375	1	perceived	perceive	VERB
fsr-3381	375	2	competence	competence	NOUN
fsr-3381	375	3	,	,	PUNCT
fsr-3381	375	4	perceived	perceive	VERB
fsr-3381	375	5	benevolence	benevolence	NOUN
fsr-3381	375	6	,	,	PUNCT
fsr-3381	375	7	and	and	CCONJ
fsr-3381	375	8	perceived	perceive	VERB
fsr-3381	375	9	transparency	transparency	NOUN
fsr-3381	375	10	also	also	ADV
fsr-3381	375	11	have	have	VERB
fsr-3381	375	12	significant	significant	ADJ
fsr-3381	375	13	direct	direct	ADJ
fsr-3381	375	14	effects	effect	NOUN
fsr-3381	375	15	on	on	ADP
fsr-3381	375	16	trust	trust	NOUN
fsr-3381	375	17	.	.	PUNCT
fsr-3381	376	1	furthermore	furthermore	ADV
fsr-3381	376	2	,	,	PUNCT
fsr-3381	376	3	according	accord	VERB
fsr-3381	376	4	to	to	ADP
fsr-3381	376	5	hypothesis	hypothesis	NOUN
fsr-3381	376	6	2	2	NUM
fsr-3381	376	7	there	there	PRON
fsr-3381	376	8	is	be	VERB
fsr-3381	376	9	a	a	DET
fsr-3381	376	10	significant	significant	ADJ
fsr-3381	376	11	indirect	indirect	ADJ
fsr-3381	376	12	effect	effect	NOUN
fsr-3381	376	13	on	on	ADP
fsr-3381	376	14	satisfaction	satisfaction	NOUN
fsr-3381	376	15	of	of	ADP
fsr-3381	376	16	perceived	perceive	VERB
fsr-3381	376	17	quality	quality	NOUN
fsr-3381	376	18	of	of	ADP
fsr-3381	376	19	personal	personal	ADJ
fsr-3381	376	20	service	service	NOUN
fsr-3381	376	21	through	through	ADP
fsr-3381	376	22	perceived	perceive	VERB
fsr-3381	376	23	competence	competence	NOUN
fsr-3381	376	24	,	,	PUNCT
fsr-3381	376	25	perceived	perceive	VERB
fsr-3381	376	26	benevolence	benevolence	NOUN
fsr-3381	376	27	,	,	PUNCT
fsr-3381	376	28	perceived	perceive	VERB
fsr-3381	376	29	transparency	transparency	NOUN
fsr-3381	376	30	,	,	PUNCT
fsr-3381	376	31	and	and	CCONJ
fsr-3381	376	32	trust	trust	NOUN
fsr-3381	376	33	.	.	PUNCT
fsr-3381	377	1	the	the	DET
fsr-3381	377	2	direct	direct	ADJ
fsr-3381	377	3	effect	effect	NOUN
fsr-3381	377	4	of	of	ADP
fsr-3381	377	5	perceived	perceive	VERB
fsr-3381	377	6	personal	personal	ADJ
fsr-3381	377	7	service	service	NOUN
fsr-3381	377	8	on	on	ADP
fsr-3381	377	9	satisfaction	satisfaction	NOUN
fsr-3381	377	10	is	be	AUX
fsr-3381	377	11	positive	positive	ADJ
fsr-3381	377	12	although	although	SCONJ
fsr-3381	377	13	not	not	PART
fsr-3381	377	14	significant	significant	ADJ
fsr-3381	377	15	.	.	PUNCT
fsr-3381	378	1	perceived	perceive	VERB
fsr-3381	378	2	competence	competence	NOUN
fsr-3381	378	3	,	,	PUNCT
fsr-3381	378	4	perceived	perceive	VERB
fsr-3381	378	5	benevolence	benevolence	NOUN
fsr-3381	378	6	,	,	PUNCT
fsr-3381	378	7	and	and	CCONJ
fsr-3381	378	8	perceived	perceive	VERB
fsr-3381	378	9	transparency	transparency	NOUN
fsr-3381	378	10	have	have	VERB
fsr-3381	378	11	all	all	DET
fsr-3381	378	12	significant	significant	ADJ
fsr-3381	378	13	indirect	indirect	ADJ
fsr-3381	378	14	effects	effect	NOUN
fsr-3381	378	15	on	on	ADP
fsr-3381	378	16	satisfaction	satisfaction	NOUN
fsr-3381	378	17	through	through	ADP
fsr-3381	378	18	trust	trust	NOUN
fsr-3381	378	19	.	.	PUNCT
fsr-3381	379	1	table	table	NOUN
fsr-3381	379	2	3	3	NUM
fsr-3381	379	3	composite	composite	ADJ
fsr-3381	379	4	reliability	reliability	NOUN
fsr-3381	379	5	(	(	PUNCT
fsr-3381	379	6	cr	cr	NOUN
fsr-3381	379	7	)	)	PUNCT
fsr-3381	379	8	,	,	PUNCT
fsr-3381	379	9	cronbach	cronbach	VERB
fsr-3381	379	10	’s	’s	PART
fsr-3381	379	11	�	�	PROPN
fsr-3381	379	12	,	,	PUNCT
fsr-3381	379	13	average	average	ADJ
fsr-3381	379	14	variance	variance	NOUN
fsr-3381	379	15	extracted	extract	VERB
fsr-3381	379	16	(	(	PUNCT
fsr-3381	379	17	ave	ave	PROPN
fsr-3381	379	18	)	)	PUNCT
fsr-3381	379	19	,	,	PUNCT
fsr-3381	379	20	maximum	maximum	PROPN
fsr-3381	379	21	shared	share	VERB
fsr-3381	379	22	squared	square	VERB
fsr-3381	379	23	variance	variance	NOUN
fsr-3381	379	24	(	(	PUNCT
fsr-3381	379	25	msv	msv	PROPN
fsr-3381	379	26	)	)	PUNCT
fsr-3381	379	27	,	,	PUNCT
fsr-3381	379	28	and	and	CCONJ
fsr-3381	379	29	average	average	ADJ
fsr-3381	379	30	shared	share	VERB
fsr-3381	379	31	squared	square	VERB
fsr-3381	379	32	variance	variance	NOUN
fsr-3381	379	33	(	(	PUNCT
fsr-3381	379	34	asv	asv	PROPN
fsr-3381	379	35	)	)	PUNCT
fsr-3381	379	36	,	,	PUNCT
fsr-3381	379	37	and	and	CCONJ
fsr-3381	379	38	correlations	correlation	NOUN
fsr-3381	379	39	between	between	ADP
fsr-3381	379	40	constructs	construct	NOUN
fsr-3381	379	41	with	with	ADP
fsr-3381	379	42	square	square	ADJ
fsr-3381	379	43	root	root	NOUN
fsr-3381	379	44	of	of	ADP
fsr-3381	379	45	ave	ave	NOUN
fsr-3381	379	46	in	in	ADP
fsr-3381	379	47	the	the	DET
fsr-3381	379	48	min	min	PROPN
fsr-3381	379	49	diagonal	diagonal	PROPN
fsr-3381	379	50	construct	construct	VERB
fsr-3381	379	51	cr	cr	PROPN
fsr-3381	379	52	�	�	PROPN
fsr-3381	379	53	ave	ave	PROPN
fsr-3381	379	54	msv	msv	PROPN
fsr-3381	379	55	asv	asv	PROPN
fsr-3381	379	56	factor	factor	NOUN
fsr-3381	379	57	correlation	correlation	NOUN
fsr-3381	379	58	matrix	matrix	NOUN
fsr-3381	379	59	sat	sit	VERB
fsr-3381	379	60	trust	trust	PROPN
fsr-3381	379	61	comp	comp	PROPN
fsr-3381	379	62	ben	ben	PROPN
fsr-3381	379	63	trans	trans	PROPN
fsr-3381	379	64	pers	pers	PROPN
fsr-3381	379	65	satisfaction	satisfaction	NOUN
fsr-3381	379	66	(	(	PUNCT
fsr-3381	379	67	sat	sit	VERB
fsr-3381	379	68	)	)	PUNCT
fsr-3381	379	69	0.95	0.95	NUM
fsr-3381	379	70	0.95	0.95	NUM
fsr-3381	379	71	0.87	0.87	NUM
fsr-3381	379	72	0.84	0.84	NUM
fsr-3381	379	73	0.66	0.66	NUM
fsr-3381	379	74	0.93	0.93	NUM
fsr-3381	379	75	trust	trust	NOUN
fsr-3381	379	76	(	(	PUNCT
fsr-3381	379	77	trust	trust	NOUN
fsr-3381	379	78	)	)	PUNCT
fsr-3381	379	79	0.90	0.90	NUM
fsr-3381	379	80	0.90	0.90	NUM
fsr-3381	379	81	0.76	0.76	NUM
fsr-3381	379	82	0.84	0.84	NUM
fsr-3381	379	83	0.77	0.77	NUM
fsr-3381	379	84	0.92	0.92	NUM
fsr-3381	379	85	0.87	0.87	NUM
fsr-3381	379	86	competence	competence	NOUN
fsr-3381	379	87	(	(	PUNCT
fsr-3381	379	88	comp	comp	NOUN
fsr-3381	379	89	)	)	PUNCT
fsr-3381	379	90	0.77	0.77	NUM
fsr-3381	379	91	0.77	0.77	NUM
fsr-3381	379	92	0.53	0.53	NUM
fsr-3381	379	93	0.76	0.76	NUM
fsr-3381	379	94	0.63	0.63	NUM
fsr-3381	379	95	0.76	0.76	NUM
fsr-3381	379	96	0.87	0.87	NUM
fsr-3381	379	97	0.73	0.73	NUM
fsr-3381	379	98	benevolence	benevolence	NOUN
fsr-3381	379	99	(	(	PUNCT
fsr-3381	379	100	ben	ben	PROPN
fsr-3381	379	101	)	)	PUNCT
fsr-3381	379	102	0.90	0.90	NUM
fsr-3381	379	103	0.89	0.89	NUM
fsr-3381	379	104	0.75	0.75	NUM
fsr-3381	379	105	0.71	0.71	NUM
fsr-3381	379	106	0.63	0.63	NUM
fsr-3381	379	107	0.79	0.79	NUM
fsr-3381	379	108	0.84	0.84	NUM
fsr-3381	379	109	0.75	0.75	NUM
fsr-3381	379	110	0.86	0.86	NUM
fsr-3381	379	111	transparency	transparency	NOUN
fsr-3381	379	112	(	(	PUNCT
fsr-3381	379	113	trans	tran	NOUN
fsr-3381	379	114	)	)	PUNCT
fsr-3381	379	115	0.82	0.82	NUM
fsr-3381	379	116	0.79	0.79	NUM
fsr-3381	379	117	0.60	0.60	NUM
fsr-3381	379	118	0.80	0.80	NUM
fsr-3381	379	119	0.67	0.67	NUM
fsr-3381	379	120	0.73	0.73	NUM
fsr-3381	379	121	0.89	0.89	NUM
fsr-3381	379	122	0.79	0.79	NUM
fsr-3381	379	123	0.79	0.79	NUM
fsr-3381	379	124	0.78	0.78	NUM
fsr-3381	379	125	personal	personal	ADJ
fsr-3381	379	126	service	service	NOUN
fsr-3381	379	127	(	(	PUNCT
fsr-3381	379	128	pers	per	NOUN
fsr-3381	379	129	)	)	PUNCT
fsr-3381	379	130	0.87	0.87	NUM
fsr-3381	379	131	0.86	0.86	NUM
fsr-3381	379	132	0.68	0.68	NUM
fsr-3381	379	133	0.79	0.79	NUM
fsr-3381	379	134	0.70	0.70	NUM
fsr-3381	379	135	0.85	0.85	NUM
fsr-3381	379	136	0.86	0.86	NUM
fsr-3381	379	137	0.80	0.80	NUM
fsr-3381	379	138	0.80	0.80	NUM
fsr-3381	379	139	0.89	0.89	NUM
fsr-3381	379	140	0.82	0.82	NUM
fsr-3381	379	141	92	92	NUM
fsr-3381	379	142	a.	a.	NOUN
fsr-3381	379	143	carlander	carlander	NOUN
fsr-3381	379	144	et	et	PROPN
fsr-3381	379	145	al	al	PROPN
fsr-3381	379	146	.	.	PUNCT
fsr-3381	379	147	/	/	SYM
fsr-3381	379	148	financial	financial	ADJ
fsr-3381	379	149	services	service	NOUN
fsr-3381	379	150	review	review	VERB
fsr-3381	379	151	27	27	NUM
fsr-3381	379	152	(	(	PUNCT
fsr-3381	379	153	2018	2018	NUM
fsr-3381	379	154	)	)	PUNCT
fsr-3381	379	155	83	83	NUM
fsr-3381	379	156	-	-	SYM
fsr-3381	379	157	98	98	NUM
fsr-3381	379	158	4	4	NUM
fsr-3381	379	159	.	.	PUNCT
fsr-3381	380	1	discussion	discussion	NOUN
fsr-3381	380	2	our	our	PRON
fsr-3381	380	3	results	result	NOUN
fsr-3381	380	4	obtained	obtain	VERB
fsr-3381	380	5	from	from	ADP
fsr-3381	380	6	the	the	DET
fsr-3381	380	7	survey	survey	NOUN
fsr-3381	380	8	of	of	ADP
fsr-3381	380	9	customers	customer	NOUN
fsr-3381	380	10	of	of	ADP
fsr-3381	380	11	swedish	swedish	ADJ
fsr-3381	380	12	retail	retail	ADJ
fsr-3381	380	13	banks	bank	NOUN
fsr-3381	380	14	support	support	VERB
fsr-3381	380	15	hypothesis	hypothesis	NOUN
fsr-3381	380	16	1	1	NUM
fsr-3381	380	17	that	that	SCONJ
fsr-3381	380	18	that	that	SCONJ
fsr-3381	380	19	the	the	DET
fsr-3381	380	20	quality	quality	NOUN
fsr-3381	380	21	of	of	ADP
fsr-3381	380	22	personal	personal	ADJ
fsr-3381	380	23	service	service	NOUN
fsr-3381	380	24	increases	increase	VERB
fsr-3381	380	25	the	the	DET
fsr-3381	380	26	customers	customer	NOUN
fsr-3381	380	27	’	’	PART
fsr-3381	380	28	trust	trust	NOUN
fsr-3381	380	29	in	in	ADP
fsr-3381	380	30	their	their	PRON
fsr-3381	380	31	banks	bank	NOUN
fsr-3381	380	32	through	through	ADP
fsr-3381	380	33	perceived	perceive	VERB
fsr-3381	380	34	competence	competence	NOUN
fsr-3381	380	35	,	,	PUNCT
fsr-3381	380	36	perceived	perceive	VERB
fsr-3381	380	37	benevolence	benevolence	NOUN
fsr-3381	380	38	,	,	PUNCT
fsr-3381	380	39	and	and	CCONJ
fsr-3381	380	40	perceived	perceive	VERB
fsr-3381	380	41	transparency	transparency	NOUN
fsr-3381	380	42	.	.	PUNCT
fsr-3381	381	1	we	we	PRON
fsr-3381	381	2	propose	propose	VERB
fsr-3381	381	3	that	that	SCONJ
fsr-3381	381	4	the	the	DET
fsr-3381	381	5	basis	basis	NOUN
fsr-3381	381	6	for	for	ADP
fsr-3381	381	7	customers	customer	NOUN
fsr-3381	381	8	’	’	PART
fsr-3381	381	9	perceptions	perception	NOUN
fsr-3381	381	10	of	of	ADP
fsr-3381	381	11	competence	competence	NOUN
fsr-3381	381	12	,	,	PUNCT
fsr-3381	381	13	benevolence	benevolence	NOUN
fsr-3381	381	14	,	,	PUNCT
fsr-3381	381	15	and	and	CCONJ
fsr-3381	381	16	transparency	transparency	NOUN
fsr-3381	381	17	is	be	AUX
fsr-3381	381	18	personal	personal	ADJ
fsr-3381	381	19	contacts	contact	NOUN
fsr-3381	381	20	with	with	ADP
fsr-3381	381	21	the	the	DET
fsr-3381	381	22	bank	bank	NOUN
fsr-3381	381	23	employees	employee	NOUN
fsr-3381	381	24	,	,	PUNCT
fsr-3381	381	25	but	but	CCONJ
fsr-3381	381	26	we	we	PRON
fsr-3381	381	27	are	be	AUX
fsr-3381	381	28	only	only	ADV
fsr-3381	381	29	able	able	ADJ
fsr-3381	381	30	to	to	PART
fsr-3381	381	31	infer	infer	VERB
fsr-3381	381	32	this	this	PRON
fsr-3381	381	33	from	from	ADP
fsr-3381	381	34	the	the	DET
fsr-3381	381	35	indirect	indirect	ADJ
fsr-3381	381	36	effects	effect	NOUN
fsr-3381	381	37	in	in	ADP
fsr-3381	381	38	statistical	statistical	ADJ
fsr-3381	381	39	model	model	NOUN
fsr-3381	381	40	tests	test	NOUN
fsr-3381	381	41	based	base	VERB
fsr-3381	381	42	on	on	ADP
fsr-3381	381	43	questionnaire	questionnaire	NOUN
fsr-3381	381	44	data	datum	NOUN
fsr-3381	381	45	.	.	PUNCT
fsr-3381	382	1	additional	additional	ADJ
fsr-3381	382	2	research	research	NOUN
fsr-3381	382	3	,	,	PUNCT
fsr-3381	382	4	therefore	therefore	ADV
fsr-3381	382	5	,	,	PUNCT
fsr-3381	382	6	needs	need	VERB
fsr-3381	382	7	to	to	PART
fsr-3381	382	8	verify	verify	VERB
fsr-3381	382	9	our	our	PRON
fsr-3381	382	10	results	result	NOUN
fsr-3381	382	11	by	by	ADP
fsr-3381	382	12	observations	observation	NOUN
fsr-3381	382	13	of	of	ADP
fsr-3381	382	14	actual	actual	ADJ
fsr-3381	382	15	interactions	interaction	NOUN
fsr-3381	382	16	between	between	ADP
fsr-3381	382	17	bank	bank	NOUN
fsr-3381	382	18	customers	customer	NOUN
fsr-3381	382	19	and	and	CCONJ
fsr-3381	382	20	employees	employee	NOUN
fsr-3381	382	21	.	.	PUNCT
fsr-3381	383	1	in	in	ADP
fsr-3381	383	2	support	support	NOUN
fsr-3381	383	3	of	of	ADP
fsr-3381	383	4	hypothesis	hypothesis	NOUN
fsr-3381	383	5	2	2	NUM
fsr-3381	383	6	we	we	PRON
fsr-3381	383	7	found	find	VERB
fsr-3381	383	8	that	that	SCONJ
fsr-3381	383	9	the	the	DET
fsr-3381	383	10	quality	quality	NOUN
fsr-3381	383	11	of	of	ADP
fsr-3381	383	12	personal	personal	ADJ
fsr-3381	383	13	service	service	NOUN
fsr-3381	383	14	influences	influence	NOUN
fsr-3381	383	15	satisfaction	satisfaction	NOUN
fsr-3381	383	16	through	through	ADP
fsr-3381	383	17	trust	trust	NOUN
fsr-3381	383	18	and	and	CCONJ
fsr-3381	383	19	its	its	PRON
fsr-3381	383	20	determinants	determinant	NOUN
fsr-3381	383	21	perceived	perceive	VERB
fsr-3381	383	22	competence	competence	NOUN
fsr-3381	383	23	,	,	PUNCT
fsr-3381	383	24	perceived	perceive	VERB
fsr-3381	383	25	benevolence	benevolence	NOUN
fsr-3381	383	26	,	,	PUNCT
fsr-3381	383	27	and	and	CCONJ
fsr-3381	383	28	perceived	perceive	VERB
fsr-3381	383	29	transparency	transparency	NOUN
fsr-3381	383	30	.	.	PUNCT
fsr-3381	384	1	in	in	ADP
fsr-3381	384	2	a	a	DET
fsr-3381	384	3	financial	financial	ADJ
fsr-3381	384	4	service	service	NOUN
fsr-3381	384	5	context	context	NOUN
fsr-3381	384	6	,	,	PUNCT
fsr-3381	384	7	previous	previous	ADJ
fsr-3381	384	8	studies	study	NOUN
fsr-3381	384	9	of	of	ADP
fsr-3381	384	10	trust	trust	NOUN
fsr-3381	384	11	,	,	PUNCT
fsr-3381	384	12	including	include	VERB
fsr-3381	384	13	some	some	DET
fsr-3381	384	14	aspects	aspect	NOUN
fsr-3381	384	15	of	of	ADP
fsr-3381	384	16	the	the	DET
fsr-3381	384	17	interaction	interaction	NOUN
fsr-3381	384	18	between	between	ADP
fsr-3381	384	19	employee	employee	NOUN
fsr-3381	384	20	and	and	CCONJ
fsr-3381	384	21	customer	customer	NOUN
fsr-3381	384	22	(	(	PUNCT
fsr-3381	384	23	e.g.	e.g.	ADV
fsr-3381	384	24	,	,	PUNCT
fsr-3381	384	25	shainesh	shainesh	NOUN
fsr-3381	384	26	,	,	PUNCT
fsr-3381	384	27	2012	2012	NUM
fsr-3381	384	28	)	)	PUNCT
fsr-3381	384	29	,	,	PUNCT
fsr-3381	384	30	have	have	AUX
fsr-3381	384	31	not	not	PART
fsr-3381	384	32	attempted	attempt	VERB
fsr-3381	384	33	to	to	PART
fsr-3381	384	34	draw	draw	VERB
fsr-3381	384	35	implications	implication	NOUN
fsr-3381	384	36	for	for	ADP
fsr-3381	384	37	satisfaction	satisfaction	NOUN
fsr-3381	384	38	.	.	PUNCT
fsr-3381	385	1	however	however	ADV
fsr-3381	385	2	,	,	PUNCT
fsr-3381	385	3	the	the	DET
fsr-3381	385	4	focus	focus	NOUN
fsr-3381	385	5	on	on	ADP
fsr-3381	385	6	a	a	DET
fsr-3381	385	7	satisfied	satisfied	ADJ
fsr-3381	385	8	customer	customer	NOUN
fsr-3381	385	9	is	be	AUX
fsr-3381	385	10	important	important	ADJ
fsr-3381	385	11	from	from	ADP
fsr-3381	385	12	a	a	DET
fsr-3381	385	13	practical	practical	ADJ
fsr-3381	385	14	perspective	perspective	NOUN
fsr-3381	385	15	because	because	SCONJ
fsr-3381	385	16	customer	customer	NOUN
fsr-3381	385	17	satisfaction	satisfaction	NOUN
fsr-3381	385	18	indices	index	NOUN
fsr-3381	385	19	are	be	AUX
fsr-3381	385	20	measured	measure	VERB
fsr-3381	385	21	regularly	regularly	ADV
fsr-3381	385	22	and	and	CCONJ
fsr-3381	385	23	attract	attract	VERB
fsr-3381	385	24	much	much	ADJ
fsr-3381	385	25	attention	attention	NOUN
fsr-3381	385	26	.	.	PUNCT
fsr-3381	386	1	assessing	assess	VERB
fsr-3381	386	2	the	the	DET
fsr-3381	386	3	determinants	determinant	NOUN
fsr-3381	386	4	of	of	ADP
fsr-3381	386	5	satisfaction	satisfaction	NOUN
fsr-3381	386	6	with	with	ADP
fsr-3381	386	7	specific	specific	ADJ
fsr-3381	386	8	banks	bank	NOUN
fsr-3381	386	9	has	have	VERB
fsr-3381	386	10	furthermore	furthermore	ADV
fsr-3381	386	11	the	the	DET
fsr-3381	386	12	virtue	virtue	NOUN
fsr-3381	386	13	of	of	ADP
fsr-3381	386	14	identifying	identify	VERB
fsr-3381	386	15	concrete	concrete	ADJ
fsr-3381	386	16	measures	measure	NOUN
fsr-3381	386	17	aimed	aim	VERB
fsr-3381	386	18	at	at	ADP
fsr-3381	386	19	increasing	increase	VERB
fsr-3381	386	20	the	the	DET
fsr-3381	386	21	level	level	NOUN
fsr-3381	386	22	of	of	ADP
fsr-3381	386	23	customer	customer	NOUN
fsr-3381	386	24	satisfaction	satisfaction	NOUN
fsr-3381	386	25	proximal	proximal	ADJ
fsr-3381	386	26	to	to	ADP
fsr-3381	386	27	the	the	DET
fsr-3381	386	28	management	management	NOUN
fsr-3381	386	29	of	of	ADP
fsr-3381	386	30	the	the	DET
fsr-3381	386	31	banks	bank	NOUN
fsr-3381	386	32	.	.	PUNCT
fsr-3381	387	1	previous	previous	ADJ
fsr-3381	387	2	research	research	NOUN
fsr-3381	387	3	has	have	AUX
fsr-3381	387	4	reported	report	VERB
fsr-3381	387	5	a	a	DET
fsr-3381	387	6	direct	direct	ADJ
fsr-3381	387	7	effect	effect	NOUN
fsr-3381	387	8	on	on	ADP
fsr-3381	387	9	satisfaction	satisfaction	NOUN
fsr-3381	387	10	of	of	ADP
fsr-3381	387	11	personal	personal	ADJ
fsr-3381	387	12	service	service	NOUN
fsr-3381	387	13	(	(	PUNCT
fsr-3381	387	14	crosby	crosby	PROPN
fsr-3381	387	15	et	et	PROPN
fsr-3381	387	16	al	al	PROPN
fsr-3381	387	17	.	.	PROPN
fsr-3381	387	18	,	,	PUNCT
fsr-3381	387	19	1990	1990	NUM
fsr-3381	387	20	;	;	PUNCT
fsr-3381	387	21	krishnan	krishnan	PROPN
fsr-3381	387	22	et	et	PROPN
fsr-3381	387	23	al	al	PROPN
fsr-3381	387	24	.	.	PROPN
fsr-3381	387	25	,	,	PUNCT
fsr-3381	387	26	1999	1999	NUM
fsr-3381	387	27	;	;	PUNCT
fsr-3381	387	28	taylor	taylor	PROPN
fsr-3381	387	29	and	and	CCONJ
fsr-3381	387	30	baker	baker	PROPN
fsr-3381	387	31	,	,	PUNCT
fsr-3381	387	32	1994	1994	NUM
fsr-3381	387	33	)	)	PUNCT
fsr-3381	387	34	.	.	PUNCT
fsr-3381	388	1	a	a	DET
fsr-3381	388	2	direct	direct	ADJ
fsr-3381	388	3	effect	effect	NOUN
fsr-3381	388	4	was	be	AUX
fsr-3381	388	5	,	,	PUNCT
fsr-3381	388	6	however	however	ADV
fsr-3381	388	7	,	,	PUNCT
fsr-3381	388	8	only	only	ADV
fsr-3381	388	9	weakly	weakly	ADV
fsr-3381	388	10	supported	support	VERB
fsr-3381	388	11	by	by	ADP
fsr-3381	388	12	our	our	PRON
fsr-3381	388	13	results	result	NOUN
fsr-3381	388	14	.	.	PUNCT
fsr-3381	389	1	a	a	DET
fsr-3381	389	2	direct	direct	ADJ
fsr-3381	389	3	effect	effect	NOUN
fsr-3381	389	4	may	may	AUX
fsr-3381	389	5	be	be	AUX
fsr-3381	389	6	explained	explain	VERB
fsr-3381	389	7	by	by	ADP
fsr-3381	389	8	personal	personal	ADJ
fsr-3381	389	9	contacts	contact	NOUN
fsr-3381	389	10	that	that	PRON
fsr-3381	389	11	elicits	elicit	VERB
fsr-3381	389	12	affective	affective	NOUN
fsr-3381	389	13	(	(	PUNCT
fsr-3381	389	14	johnson	johnson	PROPN
fsr-3381	389	15	and	and	CCONJ
fsr-3381	389	16	grayson	grayson	PROPN
fsr-3381	389	17	,	,	PUNCT
fsr-3381	389	18	2005	2005	NUM
fsr-3381	389	19	)	)	PUNCT
fsr-3381	389	20	or	or	CCONJ
fsr-3381	389	21	relational	relational	ADJ
fsr-3381	389	22	(	(	PUNCT
fsr-3381	389	23	ponder	ponder	NOUN
fsr-3381	389	24	,	,	PUNCT
fsr-3381	389	25	bugg	bugg	NOUN
fsr-3381	389	26	holloway	holloway	NOUN
fsr-3381	389	27	,	,	PUNCT
fsr-3381	389	28	and	and	CCONJ
fsr-3381	389	29	table	table	NOUN
fsr-3381	389	30	4	4	NUM
fsr-3381	389	31	standardized	standardized	ADJ
fsr-3381	389	32	estimates	estimate	NOUN
fsr-3381	389	33	(	(	PUNCT
fsr-3381	389	34	�	�	PROPN
fsr-3381	389	35	)	)	PUNCT
fsr-3381	389	36	,	,	PUNCT
fsr-3381	389	37	95	95	NUM
fsr-3381	389	38	%	%	NOUN
fsr-3381	389	39	confidence	confidence	NOUN
fsr-3381	389	40	intervals	interval	NOUN
fsr-3381	389	41	(	(	PUNCT
fsr-3381	389	42	ci	ci	NOUN
fsr-3381	389	43	)	)	PUNCT
fsr-3381	389	44	,	,	PUNCT
fsr-3381	389	45	and	and	CCONJ
fsr-3381	389	46	p	p	NOUN
fsr-3381	389	47	values	value	NOUN
fsr-3381	389	48	for	for	ADP
fsr-3381	389	49	total	total	ADJ
fsr-3381	389	50	,	,	PUNCT
fsr-3381	389	51	direct	direct	ADJ
fsr-3381	389	52	,	,	PUNCT
fsr-3381	389	53	and	and	CCONJ
fsr-3381	389	54	indirect	indirect	ADJ
fsr-3381	389	55	effects	effect	NOUN
fsr-3381	390	1	personal	personal	ADJ
fsr-3381	390	2	service	service	NOUN
fsr-3381	390	3	competence	competence	NOUN
fsr-3381	390	4	benevolence	benevolence	NOUN
fsr-3381	390	5	transparency	transparency	NOUN
fsr-3381	390	6	trust	trust	PROPN
fsr-3381	390	7	�	�	PROPN
fsr-3381	390	8	ci	ci	PROPN
fsr-3381	390	9	�	�	PROPN
fsr-3381	390	10	p	p	PROPN
fsr-3381	390	11	�	�	PROPN
fsr-3381	390	12	ci	ci	PROPN
fsr-3381	390	13	�	�	PROPN
fsr-3381	390	14	p	p	PROPN
fsr-3381	390	15	�	�	PROPN
fsr-3381	390	16	ci	ci	PROPN
fsr-3381	390	17	�	�	PROPN
fsr-3381	390	18	p	p	PROPN
fsr-3381	390	19	�	�	PROPN
fsr-3381	390	20	ci	ci	PROPN
fsr-3381	390	21	�	�	PROPN
fsr-3381	390	22	p	p	PROPN
fsr-3381	390	23	�	�	PROPN
fsr-3381	390	24	ci	ci	PROPN
fsr-3381	390	25	�	�	PROPN
fsr-3381	390	26	p	p	NOUN
fsr-3381	390	27	total	total	ADJ
fsr-3381	390	28	effects	effect	NOUN
fsr-3381	390	29	competence	competence	VERB
fsr-3381	390	30	0.83	0.83	NUM
fsr-3381	390	31	0.10	0.10	NUM
fsr-3381	390	32	0.001	0.001	NUM
fsr-3381	390	33	benevolence	benevolence	NOUN
fsr-3381	390	34	0.83	0.83	NUM
fsr-3381	390	35	0.12	0.12	NUM
fsr-3381	390	36	0.001	0.001	NUM
fsr-3381	390	37	transparency	transparency	NOUN
fsr-3381	390	38	0.91	0.91	NUM
fsr-3381	390	39	0.14	0.14	NUM
fsr-3381	390	40	0.001	0.001	NUM
fsr-3381	390	41	trust	trust	NOUN
fsr-3381	390	42	0.88	0.88	NUM
fsr-3381	390	43	0.08	0.08	NUM
fsr-3381	390	44	0.002	0.002	NUM
fsr-3381	390	45	0.37	0.37	NUM
fsr-3381	390	46	0.32	0.32	NUM
fsr-3381	390	47	0.005	0.005	NUM
fsr-3381	390	48	0.32	0.32	NUM
fsr-3381	390	49	0.30	0.30	NUM
fsr-3381	390	50	0.001	0.001	NUM
fsr-3381	390	51	0.33	0.33	NUM
fsr-3381	390	52	0.42	0.42	NUM
fsr-3381	390	53	0.009	0.009	NUM
fsr-3381	390	54	satisfaction	satisfaction	NOUN
fsr-3381	390	55	0.84	0.84	NUM
fsr-3381	390	56	0.16	0.16	NUM
fsr-3381	390	57	0.002	0.002	NUM
fsr-3381	390	58	0.27	0.27	NUM
fsr-3381	390	59	0.26	0.26	NUM
fsr-3381	390	60	0.003	0.003	NUM
fsr-3381	390	61	0.23	0.23	NUM
fsr-3381	390	62	0.28	0.28	NUM
fsr-3381	390	63	0.001	0.001	NUM
fsr-3381	390	64	0.24	0.24	NUM
fsr-3381	390	65	0.26	0.26	NUM
fsr-3381	390	66	0.005	0.005	NUM
fsr-3381	390	67	0.73	0.73	NUM
fsr-3381	390	68	.50	.50	NUM
fsr-3381	390	69	0.002	0.002	NUM
fsr-3381	390	70	direct	direct	ADJ
fsr-3381	390	71	effects	effect	NOUN
fsr-3381	390	72	competence	competence	VERB
fsr-3381	390	73	0.83	0.83	NUM
fsr-3381	390	74	0.10	0.10	NUM
fsr-3381	390	75	0.001	0.001	NUM
fsr-3381	390	76	benevolence	benevolence	NOUN
fsr-3381	390	77	0.83	0.83	NUM
fsr-3381	390	78	0.12	0.12	NUM
fsr-3381	390	79	0.001	0.001	NUM
fsr-3381	390	80	transparency	transparency	NOUN
fsr-3381	390	81	0.91	0.91	NUM
fsr-3381	390	82	0.14	0.14	NUM
fsr-3381	390	83	0.001	0.001	NUM
fsr-3381	390	84	trust	trust	NOUN
fsr-3381	390	85	0.37	0.37	NUM
fsr-3381	390	86	0.32	0.32	NUM
fsr-3381	390	87	0.005	0.005	NUM
fsr-3381	390	88	0.32	0.32	NUM
fsr-3381	390	89	0.30	0.30	NUM
fsr-3381	390	90	0.001	0.001	NUM
fsr-3381	390	91	0.33	0.33	NUM
fsr-3381	390	92	0.42	0.42	NUM
fsr-3381	390	93	0.009	0.009	NUM
fsr-3381	390	94	satisfaction	satisfaction	NOUN
fsr-3381	390	95	0.20	0.20	NUM
fsr-3381	390	96	0.50	0.50	NUM
fsr-3381	390	97	0.173	0.173	NUM
fsr-3381	390	98	0.73	0.73	NUM
fsr-3381	390	99	.50	.50	NUM
fsr-3381	390	100	0.002	0.002	NUM
fsr-3381	390	101	indirect	indirect	ADJ
fsr-3381	390	102	effects	effect	NOUN
fsr-3381	390	103	competence	competence	NOUN
fsr-3381	390	104	benevolence	benevolence	NOUN
fsr-3381	390	105	transparency	transparency	NOUN
fsr-3381	390	106	trust	trust	NOUN
fsr-3381	390	107	0.88	0.88	NUM
fsr-3381	390	108	0.04	0.04	NUM
fsr-3381	390	109	0.002	0.002	NUM
fsr-3381	390	110	satisfaction	satisfaction	NOUN
fsr-3381	390	111	0.64	0.64	NUM
fsr-3381	390	112	0.21	0.21	NUM
fsr-3381	390	113	0.002	0.002	NUM
fsr-3381	390	114	0.27	0.27	NUM
fsr-3381	390	115	0.13	0.13	NUM
fsr-3381	390	116	0.003	0.003	NUM
fsr-3381	390	117	0.23	0.23	NUM
fsr-3381	390	118	0.28	0.28	NUM
fsr-3381	390	119	0.001	0.001	NUM
fsr-3381	390	120	0.24	0.24	NUM
fsr-3381	390	121	0.26	0.26	NUM
fsr-3381	390	122	0.005	0.005	NUM
fsr-3381	390	123	93a	93a	NUM
fsr-3381	390	124	.	.	PUNCT
fsr-3381	391	1	carlander	carlander	NOUN
fsr-3381	391	2	et	et	PROPN
fsr-3381	391	3	al	al	PROPN
fsr-3381	391	4	.	.	PUNCT
fsr-3381	391	5	/	/	SYM
fsr-3381	391	6	financial	financial	ADJ
fsr-3381	391	7	services	service	NOUN
fsr-3381	391	8	review	review	VERB
fsr-3381	391	9	27	27	NUM
fsr-3381	391	10	(	(	PUNCT
fsr-3381	391	11	2018	2018	NUM
fsr-3381	391	12	)	)	PUNCT
fsr-3381	391	13	83	83	NUM
fsr-3381	391	14	-	-	SYM
fsr-3381	391	15	98	98	NUM
fsr-3381	391	16	hansen	hansen	NOUN
fsr-3381	391	17	,	,	PUNCT
fsr-3381	391	18	2016	2016	NUM
fsr-3381	391	19	)	)	PUNCT
fsr-3381	391	20	components	component	NOUN
fsr-3381	391	21	,	,	PUNCT
fsr-3381	391	22	which	which	PRON
fsr-3381	391	23	are	be	AUX
fsr-3381	391	24	likely	likely	ADJ
fsr-3381	391	25	to	to	PART
fsr-3381	391	26	be	be	AUX
fsr-3381	391	27	less	less	ADJ
fsr-3381	391	28	salient	salient	ADJ
fsr-3381	391	29	when	when	SCONJ
fsr-3381	391	30	answering	answer	VERB
fsr-3381	391	31	a	a	DET
fsr-3381	391	32	questionnaire	questionnaire	NOUN
fsr-3381	391	33	.	.	PUNCT
fsr-3381	392	1	this	this	PRON
fsr-3381	392	2	also	also	ADV
fsr-3381	392	3	speaks	speak	VERB
fsr-3381	392	4	to	to	ADP
fsr-3381	392	5	the	the	DET
fsr-3381	392	6	need	need	NOUN
fsr-3381	392	7	for	for	ADP
fsr-3381	392	8	additional	additional	ADJ
fsr-3381	392	9	research	research	NOUN
fsr-3381	392	10	using	using	NOUN
fsr-3381	392	11	,	,	PUNCT
fsr-3381	392	12	for	for	ADP
fsr-3381	392	13	instance	instance	NOUN
fsr-3381	392	14	,	,	PUNCT
fsr-3381	392	15	in	in	ADP
fsr-3381	392	16	-	-	PUNCT
fsr-3381	392	17	depth	depth	NOUN
fsr-3381	392	18	interviews	interview	NOUN
fsr-3381	392	19	to	to	PART
fsr-3381	392	20	disentangle	disentangle	VERB
fsr-3381	392	21	direct	direct	ADJ
fsr-3381	392	22	affective	affective	NOUN
fsr-3381	392	23	or	or	CCONJ
fsr-3381	392	24	relational	relational	ADJ
fsr-3381	392	25	effects	effect	NOUN
fsr-3381	392	26	on	on	ADP
fsr-3381	392	27	satisfaction	satisfaction	NOUN
fsr-3381	392	28	.	.	PUNCT
fsr-3381	393	1	we	we	PRON
fsr-3381	393	2	note	note	VERB
fsr-3381	393	3	that	that	SCONJ
fsr-3381	393	4	the	the	DET
fsr-3381	393	5	sample	sample	NOUN
fsr-3381	393	6	we	we	PRON
fsr-3381	393	7	recruited	recruit	VERB
fsr-3381	393	8	represents	represent	VERB
fsr-3381	393	9	customers	customer	NOUN
fsr-3381	393	10	of	of	ADP
fsr-3381	393	11	all	all	DET
fsr-3381	393	12	the	the	DET
fsr-3381	393	13	large	large	ADJ
fsr-3381	393	14	swedish	swedish	ADJ
fsr-3381	393	15	banks	bank	NOUN
fsr-3381	393	16	despite	despite	SCONJ
fsr-3381	393	17	that	that	PRON
fsr-3381	393	18	is	be	AUX
fsr-3381	393	19	was	be	AUX
fsr-3381	393	20	obtained	obtain	VERB
fsr-3381	393	21	from	from	ADP
fsr-3381	393	22	the	the	DET
fsr-3381	393	23	customer	customer	NOUN
fsr-3381	393	24	register	register	NOUN
fsr-3381	393	25	of	of	ADP
fsr-3381	393	26	one	one	NUM
fsr-3381	393	27	of	of	ADP
fsr-3381	393	28	the	the	DET
fsr-3381	393	29	smaller	small	ADJ
fsr-3381	393	30	niche	niche	NOUN
fsr-3381	393	31	banks	bank	NOUN
fsr-3381	393	32	.	.	PUNCT
fsr-3381	394	1	this	this	PRON
fsr-3381	394	2	is	be	AUX
fsr-3381	394	3	probably	probably	ADV
fsr-3381	394	4	because	because	SCONJ
fsr-3381	394	5	of	of	ADP
fsr-3381	394	6	the	the	DET
fsr-3381	394	7	fact	fact	NOUN
fsr-3381	394	8	that	that	SCONJ
fsr-3381	394	9	individuals	individual	NOUN
fsr-3381	394	10	increasingly	increasingly	ADV
fsr-3381	394	11	are	be	AUX
fsr-3381	394	12	customers	customer	NOUN
fsr-3381	394	13	of	of	ADP
fsr-3381	394	14	more	more	ADJ
fsr-3381	394	15	than	than	ADP
fsr-3381	394	16	one	one	NUM
fsr-3381	394	17	bank	bank	NOUN
fsr-3381	394	18	and	and	CCONJ
fsr-3381	394	19	hence	hence	ADV
fsr-3381	394	20	appear	appear	VERB
fsr-3381	394	21	in	in	ADP
fsr-3381	394	22	several	several	ADJ
fsr-3381	394	23	customer	customer	NOUN
fsr-3381	394	24	registers	register	NOUN
fsr-3381	394	25	.	.	PUNCT
fsr-3381	395	1	for	for	ADP
fsr-3381	395	2	the	the	DET
fsr-3381	395	3	purpose	purpose	NOUN
fsr-3381	395	4	of	of	ADP
fsr-3381	395	5	our	our	PRON
fsr-3381	395	6	study	study	NOUN
fsr-3381	395	7	,	,	PUNCT
fsr-3381	395	8	this	this	PRON
fsr-3381	395	9	creates	create	VERB
fsr-3381	395	10	an	an	DET
fsr-3381	395	11	opportunity	opportunity	NOUN
fsr-3381	395	12	to	to	PART
fsr-3381	395	13	generalize	generalize	VERB
fsr-3381	395	14	the	the	DET
fsr-3381	395	15	results	result	NOUN
fsr-3381	395	16	that	that	PRON
fsr-3381	395	17	would	would	AUX
fsr-3381	395	18	otherwise	otherwise	ADV
fsr-3381	395	19	have	have	AUX
fsr-3381	395	20	not	not	PART
fsr-3381	395	21	been	be	AUX
fsr-3381	395	22	possible	possible	ADJ
fsr-3381	395	23	.	.	PUNCT
fsr-3381	396	1	however	however	ADV
fsr-3381	396	2	,	,	PUNCT
fsr-3381	396	3	it	it	PRON
fsr-3381	396	4	also	also	ADV
fsr-3381	396	5	creates	create	VERB
fsr-3381	396	6	a	a	DET
fsr-3381	396	7	potential	potential	ADJ
fsr-3381	396	8	bias	bias	NOUN
fsr-3381	396	9	since	since	SCONJ
fsr-3381	396	10	our	our	PRON
fsr-3381	396	11	questions	question	NOUN
fsr-3381	396	12	pertained	pertain	VERB
fsr-3381	396	13	to	to	ADP
fsr-3381	396	14	the	the	DET
fsr-3381	396	15	“	"	PUNCT
fsr-3381	396	16	main	main	ADJ
fsr-3381	396	17	bank	bank	NOUN
fsr-3381	396	18	,	,	PUNCT
fsr-3381	396	19	”	"	PUNCT
fsr-3381	396	20	that	that	PRON
fsr-3381	396	21	is	be	AUX
fsr-3381	396	22	the	the	DET
fsr-3381	396	23	bank	bank	NOUN
fsr-3381	396	24	with	with	ADP
fsr-3381	396	25	which	which	PRON
fsr-3381	396	26	the	the	DET
fsr-3381	396	27	customers	customer	NOUN
fsr-3381	396	28	perceive	perceive	VERB
fsr-3381	396	29	having	have	VERB
fsr-3381	396	30	the	the	DET
fsr-3381	396	31	closest	close	ADJ
fsr-3381	396	32	relation	relation	NOUN
fsr-3381	396	33	.	.	PUNCT
fsr-3381	397	1	likely	likely	ADJ
fsr-3381	397	2	for	for	ADP
fsr-3381	397	3	this	this	DET
fsr-3381	397	4	reason	reason	NOUN
fsr-3381	397	5	the	the	DET
fsr-3381	397	6	ratings	rating	NOUN
fsr-3381	397	7	were	be	AUX
fsr-3381	397	8	generally	generally	ADV
fsr-3381	397	9	positive	positive	ADJ
fsr-3381	397	10	,	,	PUNCT
fsr-3381	397	11	thus	thus	ADV
fsr-3381	397	12	resulting	result	VERB
fsr-3381	397	13	in	in	ADP
fsr-3381	397	14	negatively	negatively	ADV
fsr-3381	397	15	skewed	skewed	ADJ
fsr-3381	397	16	distributions	distribution	NOUN
fsr-3381	397	17	that	that	PRON
fsr-3381	397	18	is	be	AUX
fsr-3381	397	19	a	a	DET
fsr-3381	397	20	common	common	ADJ
fsr-3381	397	21	finding	finding	NOUN
fsr-3381	397	22	in	in	ADP
fsr-3381	397	23	studies	study	NOUN
fsr-3381	397	24	of	of	ADP
fsr-3381	397	25	customer	customer	NOUN
fsr-3381	397	26	satisfaction	satisfaction	NOUN
fsr-3381	397	27	(	(	PUNCT
fsr-3381	397	28	moe	moe	NOUN
fsr-3381	397	29	,	,	PUNCT
fsr-3381	397	30	netzer	netzer	NOUN
fsr-3381	397	31	,	,	PUNCT
fsr-3381	397	32	and	and	CCONJ
fsr-3381	397	33	schweidel	schweidel	VERB
fsr-3381	397	34	,	,	PUNCT
fsr-3381	397	35	2017	2017	NUM
fsr-3381	397	36	)	)	PUNCT
fsr-3381	397	37	.	.	PUNCT
fsr-3381	398	1	this	this	PRON
fsr-3381	398	2	poses	pose	VERB
fsr-3381	398	3	a	a	DET
fsr-3381	398	4	problem	problem	NOUN
fsr-3381	398	5	for	for	ADP
fsr-3381	398	6	the	the	DET
fsr-3381	398	7	statistical	statistical	ADJ
fsr-3381	398	8	analyses	analysis	NOUN
fsr-3381	398	9	.	.	PUNCT
fsr-3381	399	1	yet	yet	ADV
fsr-3381	399	2	,	,	PUNCT
fsr-3381	399	3	we	we	PRON
fsr-3381	399	4	found	find	VERB
fsr-3381	399	5	no	no	DET
fsr-3381	399	6	differences	difference	NOUN
fsr-3381	399	7	in	in	ADP
fsr-3381	399	8	results	result	NOUN
fsr-3381	399	9	in	in	ADP
fsr-3381	399	10	supplementary	supplementary	ADJ
fsr-3381	399	11	tests	test	NOUN
fsr-3381	399	12	of	of	ADP
fsr-3381	399	13	our	our	PRON
fsr-3381	399	14	structural	structural	ADJ
fsr-3381	399	15	model	model	NOUN
fsr-3381	399	16	using	use	VERB
fsr-3381	399	17	distribution	distribution	NOUN
fsr-3381	399	18	-	-	PUNCT
fsr-3381	399	19	free	free	ADJ
fsr-3381	399	20	estimation	estimation	NOUN
fsr-3381	399	21	methods	method	NOUN
fsr-3381	399	22	.	.	PUNCT
fsr-3381	400	1	another	another	DET
fsr-3381	400	2	problem	problem	NOUN
fsr-3381	400	3	that	that	SCONJ
fsr-3381	400	4	the	the	DET
fsr-3381	400	5	statistical	statistical	ADJ
fsr-3381	400	6	analyses	analysis	NOUN
fsr-3381	400	7	do	do	AUX
fsr-3381	400	8	not	not	PART
fsr-3381	400	9	address	address	VERB
fsr-3381	400	10	is	be	AUX
fsr-3381	400	11	that	that	SCONJ
fsr-3381	400	12	the	the	DET
fsr-3381	400	13	skewed	skewed	ADJ
fsr-3381	400	14	(	(	PUNCT
fsr-3381	400	15	or	or	CCONJ
fsr-3381	400	16	j	j	NOUN
fsr-3381	400	17	-	-	PUNCT
fsr-3381	400	18	shaped	shaped	ADJ
fsr-3381	400	19	)	)	PUNCT
fsr-3381	400	20	distribution	distribution	NOUN
fsr-3381	400	21	reflects	reflect	VERB
fsr-3381	400	22	that	that	SCONJ
fsr-3381	400	23	predominantly	predominantly	ADV
fsr-3381	400	24	positive	positive	ADJ
fsr-3381	400	25	but	but	CCONJ
fsr-3381	400	26	also	also	ADV
fsr-3381	400	27	more	more	ADV
fsr-3381	400	28	negative	negative	ADJ
fsr-3381	400	29	than	than	SCONJ
fsr-3381	400	30	neutral	neutral	ADJ
fsr-3381	400	31	customers	customer	NOUN
fsr-3381	400	32	were	be	AUX
fsr-3381	400	33	more	more	ADV
fsr-3381	400	34	likely	likely	ADJ
fsr-3381	400	35	to	to	PART
fsr-3381	400	36	participate	participate	VERB
fsr-3381	400	37	.	.	PUNCT
fsr-3381	401	1	although	although	SCONJ
fsr-3381	401	2	sampling	sample	VERB
fsr-3381	401	3	biases	bias	NOUN
fsr-3381	401	4	can	can	AUX
fsr-3381	401	5	not	not	PART
fsr-3381	401	6	be	be	AUX
fsr-3381	401	7	discounted	discount	VERB
fsr-3381	401	8	because	because	SCONJ
fsr-3381	401	9	of	of	ADP
fsr-3381	401	10	the	the	DET
fsr-3381	401	11	low	low	ADJ
fsr-3381	401	12	response	response	NOUN
fsr-3381	401	13	rate	rate	NOUN
fsr-3381	401	14	,	,	PUNCT
fsr-3381	401	15	there	there	PRON
fsr-3381	401	16	are	be	VERB
fsr-3381	401	17	other	other	ADJ
fsr-3381	401	18	possible	possible	ADJ
fsr-3381	401	19	causes	cause	NOUN
fsr-3381	401	20	of	of	ADP
fsr-3381	401	21	the	the	DET
fsr-3381	401	22	positive	positive	ADJ
fsr-3381	401	23	ratings	rating	NOUN
fsr-3381	401	24	.	.	PUNCT
fsr-3381	402	1	a	a	DET
fsr-3381	402	2	choice	choice	NOUN
fsr-3381	402	3	-	-	PUNCT
fsr-3381	402	4	supportive	supportive	ADJ
fsr-3381	402	5	bias	bias	NOUN
fsr-3381	402	6	(	(	PUNCT
fsr-3381	402	7	mather	mather	PROPN
fsr-3381	402	8	and	and	CCONJ
fsr-3381	402	9	johnson	johnson	PROPN
fsr-3381	402	10	,	,	PUNCT
fsr-3381	402	11	2000	2000	NUM
fsr-3381	402	12	)	)	PUNCT
fsr-3381	402	13	may	may	AUX
fsr-3381	402	14	have	have	AUX
fsr-3381	402	15	caused	cause	VERB
fsr-3381	402	16	participants	participant	NOUN
fsr-3381	402	17	to	to	PART
fsr-3381	402	18	be	be	AUX
fsr-3381	402	19	overly	overly	ADV
fsr-3381	402	20	positive	positive	ADJ
fsr-3381	402	21	towards	towards	ADP
fsr-3381	402	22	the	the	DET
fsr-3381	402	23	bank	bank	NOUN
fsr-3381	402	24	of	of	ADP
fsr-3381	402	25	which	which	PRON
fsr-3381	402	26	they	they	PRON
fsr-3381	402	27	are	be	AUX
fsr-3381	402	28	regular	regular	ADJ
fsr-3381	402	29	customers	customer	NOUN
fsr-3381	402	30	.	.	PUNCT
fsr-3381	403	1	previous	previous	ADJ
fsr-3381	403	2	research	research	NOUN
fsr-3381	403	3	has	have	AUX
fsr-3381	403	4	also	also	ADV
fsr-3381	403	5	found	find	VERB
fsr-3381	403	6	that	that	SCONJ
fsr-3381	403	7	bank	bank	NOUN
fsr-3381	403	8	customers	customer	NOUN
fsr-3381	403	9	judge	judge	VERB
fsr-3381	403	10	their	their	PRON
fsr-3381	403	11	own	own	ADJ
fsr-3381	403	12	financial	financial	ADJ
fsr-3381	403	13	advisor	advisor	NOUN
fsr-3381	403	14	as	as	ADP
fsr-3381	403	15	more	more	ADV
fsr-3381	403	16	trustworthy	trustworthy	ADJ
fsr-3381	403	17	than	than	ADP
fsr-3381	403	18	financial	financial	ADJ
fsr-3381	403	19	advisors	advisor	NOUN
fsr-3381	403	20	in	in	ADP
fsr-3381	403	21	general	general	ADJ
fsr-3381	403	22	(	(	PUNCT
fsr-3381	403	23	sunikka	sunikka	VERB
fsr-3381	403	24	et	et	PROPN
fsr-3381	403	25	al	al	PROPN
fsr-3381	403	26	.	.	PROPN
fsr-3381	403	27	,	,	PUNCT
fsr-3381	403	28	2010	2010	NUM
fsr-3381	403	29	)	)	PUNCT
fsr-3381	403	30	.	.	PUNCT
fsr-3381	404	1	it	it	PRON
fsr-3381	404	2	is	be	AUX
fsr-3381	404	3	,	,	PUNCT
fsr-3381	404	4	furthermore	furthermore	ADV
fsr-3381	404	5	,	,	PUNCT
fsr-3381	404	6	possible	possible	ADJ
fsr-3381	404	7	that	that	SCONJ
fsr-3381	404	8	our	our	PRON
fsr-3381	404	9	somewhat	somewhat	ADV
fsr-3381	404	10	older	old	ADJ
fsr-3381	404	11	and	and	CCONJ
fsr-3381	404	12	more	more	ADJ
fsr-3381	404	13	than	than	ADP
fsr-3381	404	14	average	average	ADJ
fsr-3381	404	15	affluent	affluent	ADJ
fsr-3381	404	16	participants	participant	NOUN
fsr-3381	404	17	may	may	AUX
fsr-3381	404	18	have	have	VERB
fsr-3381	404	19	closer	close	ADJ
fsr-3381	404	20	relations	relation	NOUN
fsr-3381	404	21	to	to	ADP
fsr-3381	404	22	their	their	PRON
fsr-3381	404	23	banks	bank	NOUN
fsr-3381	404	24	than	than	ADP
fsr-3381	404	25	other	other	ADJ
fsr-3381	404	26	customers	customer	NOUN
fsr-3381	404	27	,	,	PUNCT
fsr-3381	404	28	thus	thus	ADV
fsr-3381	404	29	rating	rate	VERB
fsr-3381	404	30	trust	trust	NOUN
fsr-3381	404	31	and	and	CCONJ
fsr-3381	404	32	satisfaction	satisfaction	NOUN
fsr-3381	404	33	higher	higher	ADV
fsr-3381	404	34	.	.	PUNCT
fsr-3381	405	1	in	in	ADP
fsr-3381	405	2	addition	addition	NOUN
fsr-3381	405	3	,	,	PUNCT
fsr-3381	405	4	70	70	NUM
fsr-3381	405	5	%	%	NOUN
fsr-3381	405	6	of	of	ADP
fsr-3381	405	7	the	the	DET
fsr-3381	405	8	participants	participant	NOUN
fsr-3381	405	9	stated	state	VERB
fsr-3381	405	10	that	that	SCONJ
fsr-3381	405	11	they	they	PRON
fsr-3381	405	12	have	have	AUX
fsr-3381	405	13	been	be	AUX
fsr-3381	405	14	a	a	DET
fsr-3381	405	15	customer	customer	NOUN
fsr-3381	405	16	with	with	ADP
fsr-3381	405	17	their	their	PRON
fsr-3381	405	18	main	main	ADJ
fsr-3381	405	19	bank	bank	NOUN
fsr-3381	405	20	for	for	ADP
fsr-3381	405	21	more	more	ADJ
fsr-3381	405	22	than	than	ADP
fsr-3381	405	23	10	10	NUM
fsr-3381	405	24	years	year	NOUN
fsr-3381	405	25	.	.	PUNCT
fsr-3381	406	1	previous	previous	ADJ
fsr-3381	406	2	studies	study	NOUN
fsr-3381	406	3	have	have	AUX
fsr-3381	406	4	reported	report	VERB
fsr-3381	406	5	that	that	SCONJ
fsr-3381	406	6	the	the	PRON
fsr-3381	406	7	longer	long	ADJ
fsr-3381	406	8	a	a	DET
fsr-3381	406	9	successful	successful	ADJ
fsr-3381	406	10	trusting	trusting	NOUN
fsr-3381	406	11	relationship	relationship	NOUN
fsr-3381	406	12	lasts	last	VERB
fsr-3381	406	13	,	,	PUNCT
fsr-3381	406	14	the	the	PRON
fsr-3381	406	15	stronger	strong	ADJ
fsr-3381	406	16	the	the	DET
fsr-3381	406	17	trust	trust	NOUN
fsr-3381	406	18	is	be	AUX
fsr-3381	406	19	(	(	PUNCT
fsr-3381	406	20	gulati	gulati	PROPN
fsr-3381	406	21	,	,	PUNCT
fsr-3381	406	22	1995	1995	NUM
fsr-3381	406	23	;	;	PUNCT
fsr-3381	406	24	lewicki	lewicki	NOUN
fsr-3381	406	25	and	and	CCONJ
fsr-3381	406	26	bunker	bunker	NOUN
fsr-3381	406	27	,	,	PUNCT
fsr-3381	406	28	1995	1995	NUM
fsr-3381	406	29	)	)	PUNCT
fsr-3381	406	30	.	.	PUNCT
fsr-3381	407	1	a	a	DET
fsr-3381	407	2	halo	halo	NOUN
fsr-3381	407	3	effect	effect	NOUN
fsr-3381	407	4	(	(	PUNCT
fsr-3381	407	5	rosensweig	rosensweig	PROPN
fsr-3381	407	6	,	,	PUNCT
fsr-3381	407	7	2014	2014	NUM
fsr-3381	407	8	)	)	PUNCT
fsr-3381	407	9	implies	imply	VERB
fsr-3381	407	10	that	that	SCONJ
fsr-3381	407	11	satisfaction	satisfaction	NOUN
fsr-3381	407	12	or	or	CCONJ
fsr-3381	407	13	trust	trust	NOUN
fsr-3381	407	14	with	with	ADP
fsr-3381	407	15	their	their	PRON
fsr-3381	407	16	own	own	ADJ
fsr-3381	407	17	bank	bank	NOUN
fsr-3381	407	18	may	may	AUX
fsr-3381	407	19	have	have	AUX
fsr-3381	407	20	spilled	spill	VERB
fsr-3381	407	21	over	over	ADP
fsr-3381	407	22	to	to	ADP
fsr-3381	407	23	participants	participant	NOUN
fsr-3381	407	24	’	'	PUNCT
fsr-3381	407	25	evaluations	evaluation	NOUN
fsr-3381	407	26	of	of	ADP
fsr-3381	407	27	other	other	ADJ
fsr-3381	407	28	aspects	aspect	NOUN
fsr-3381	407	29	(	(	PUNCT
fsr-3381	407	30	sunikka	sunikka	VERB
fsr-3381	407	31	et	et	PROPN
fsr-3381	407	32	al	al	PROPN
fsr-3381	407	33	.	.	PROPN
fsr-3381	407	34	,	,	PUNCT
fsr-3381	407	35	2010	2010	NUM
fsr-3381	407	36	)	)	PUNCT
fsr-3381	407	37	.	.	PUNCT
fsr-3381	408	1	if	if	SCONJ
fsr-3381	408	2	the	the	DET
fsr-3381	408	3	ratings	rating	NOUN
fsr-3381	408	4	we	we	PRON
fsr-3381	408	5	obtained	obtain	VERB
fsr-3381	408	6	have	have	VERB
fsr-3381	408	7	a	a	DET
fsr-3381	408	8	common	common	ADJ
fsr-3381	408	9	variance	variance	NOUN
fsr-3381	408	10	component	component	NOUN
fsr-3381	408	11	because	because	SCONJ
fsr-3381	408	12	of	of	ADP
fsr-3381	408	13	the	the	DET
fsr-3381	408	14	halo	halo	NOUN
fsr-3381	408	15	effect	effect	NOUN
fsr-3381	408	16	,	,	PUNCT
fsr-3381	408	17	it	it	PRON
fsr-3381	408	18	may	may	AUX
fsr-3381	408	19	account	account	VERB
fsr-3381	408	20	for	for	ADP
fsr-3381	408	21	the	the	DET
fsr-3381	408	22	low	low	ADJ
fsr-3381	408	23	discriminant	discriminant	ADJ
fsr-3381	408	24	validity	validity	NOUN
fsr-3381	408	25	.	.	PUNCT
fsr-3381	409	1	statistical	statistical	ADJ
fsr-3381	409	2	support	support	NOUN
fsr-3381	409	3	was	be	AUX
fsr-3381	409	4	,	,	PUNCT
fsr-3381	409	5	however	however	ADV
fsr-3381	409	6	,	,	PUNCT
fsr-3381	409	7	only	only	ADV
fsr-3381	409	8	partial	partial	ADJ
fsr-3381	409	9	for	for	ADP
fsr-3381	409	10	that	that	PRON
fsr-3381	409	11	a	a	DET
fsr-3381	409	12	single	single	ADJ
fsr-3381	409	13	construct	construct	NOUN
fsr-3381	409	14	explained	explain	VERB
fsr-3381	409	15	some	some	PRON
fsr-3381	409	16	of	of	ADP
fsr-3381	409	17	the	the	DET
fsr-3381	409	18	common	common	ADJ
fsr-3381	409	19	variance	variance	NOUN
fsr-3381	409	20	of	of	ADP
fsr-3381	409	21	the	the	DET
fsr-3381	409	22	indicators	indicator	NOUN
fsr-3381	409	23	.	.	PUNCT
fsr-3381	410	1	another	another	DET
fsr-3381	410	2	not	not	PART
fsr-3381	410	3	mutually	mutually	ADV
fsr-3381	410	4	exclusive	exclusive	ADJ
fsr-3381	410	5	explanation	explanation	NOUN
fsr-3381	410	6	includes	include	VERB
fsr-3381	410	7	a	a	DET
fsr-3381	410	8	common	common	ADJ
fsr-3381	410	9	method	method	NOUN
fsr-3381	410	10	of	of	ADP
fsr-3381	410	11	data	datum	NOUN
fsr-3381	410	12	collection	collection	NOUN
fsr-3381	410	13	resulting	result	VERB
fsr-3381	410	14	in	in	ADP
fsr-3381	410	15	correlations	correlation	NOUN
fsr-3381	410	16	between	between	ADP
fsr-3381	410	17	error	error	NOUN
fsr-3381	410	18	variances	variance	NOUN
fsr-3381	410	19	.	.	PUNCT
fsr-3381	411	1	trust	trust	NOUN
fsr-3381	411	2	in	in	ADP
fsr-3381	411	3	and	and	CCONJ
fsr-3381	411	4	satisfaction	satisfaction	NOUN
fsr-3381	411	5	with	with	ADP
fsr-3381	411	6	banks	bank	NOUN
fsr-3381	411	7	may	may	AUX
fsr-3381	411	8	be	be	AUX
fsr-3381	411	9	increased	increase	VERB
fsr-3381	411	10	or	or	CCONJ
fsr-3381	411	11	decreased	decrease	VERB
fsr-3381	411	12	by	by	ADP
fsr-3381	411	13	,	,	PUNCT
fsr-3381	411	14	for	for	ADP
fsr-3381	411	15	example	example	NOUN
fsr-3381	411	16	,	,	PUNCT
fsr-3381	411	17	media	medium	NOUN
fsr-3381	411	18	reporting	report	VERB
fsr-3381	411	19	about	about	ADP
fsr-3381	411	20	financial	financial	ADJ
fsr-3381	411	21	crises	crisis	NOUN
fsr-3381	411	22	.	.	PUNCT
fsr-3381	412	1	this	this	PRON
fsr-3381	412	2	may	may	AUX
fsr-3381	412	3	also	also	ADV
fsr-3381	412	4	have	have	VERB
fsr-3381	412	5	potential	potential	ADJ
fsr-3381	412	6	spill	spill	NOUN
fsr-3381	412	7	-	-	PUNCT
fsr-3381	412	8	over	over	ADP
fsr-3381	412	9	effects	effect	NOUN
fsr-3381	412	10	that	that	PRON
fsr-3381	412	11	can	can	AUX
fsr-3381	412	12	affect	affect	VERB
fsr-3381	412	13	similar	similar	ADJ
fsr-3381	412	14	financial	financial	ADJ
fsr-3381	412	15	products	product	NOUN
fsr-3381	412	16	that	that	PRON
fsr-3381	412	17	are	be	AUX
fsr-3381	412	18	being	be	AUX
fsr-3381	412	19	discussed	discuss	VERB
fsr-3381	412	20	in	in	ADP
fsr-3381	412	21	the	the	DET
fsr-3381	412	22	media	medium	NOUN
fsr-3381	412	23	(	(	PUNCT
fsr-3381	412	24	shin	shin	NOUN
fsr-3381	412	25	,	,	PUNCT
fsr-3381	412	26	2009	2009	NUM
fsr-3381	412	27	)	)	PUNCT
fsr-3381	412	28	as	as	ADV
fsr-3381	412	29	well	well	ADV
fsr-3381	412	30	as	as	ADP
fsr-3381	412	31	similar	similar	ADJ
fsr-3381	412	32	companies	company	NOUN
fsr-3381	412	33	and	and	CCONJ
fsr-3381	412	34	institutions	institution	NOUN
fsr-3381	412	35	(	(	PUNCT
fsr-3381	412	36	dahlén	dahlén	NOUN
fsr-3381	412	37	and	and	CCONJ
fsr-3381	412	38	lange	lange	NOUN
fsr-3381	412	39	,	,	PUNCT
fsr-3381	412	40	2006	2006	NUM
fsr-3381	412	41	)	)	PUNCT
fsr-3381	412	42	.	.	PUNCT
fsr-3381	413	1	it	it	PRON
fsr-3381	413	2	has	have	AUX
fsr-3381	413	3	been	be	AUX
fsr-3381	413	4	suggested	suggest	VERB
fsr-3381	413	5	that	that	SCONJ
fsr-3381	413	6	the	the	DET
fsr-3381	413	7	2008	2008	NUM
fsr-3381	413	8	financial	financial	ADJ
fsr-3381	413	9	crisis	crisis	NOUN
fsr-3381	413	10	was	be	AUX
fsr-3381	413	11	sparked	spark	VERB
fsr-3381	413	12	by	by	ADP
fsr-3381	413	13	a	a	DET
fsr-3381	413	14	loss	loss	NOUN
fsr-3381	413	15	of	of	ADP
fsr-3381	413	16	trust	trust	NOUN
fsr-3381	413	17	(	(	PUNCT
fsr-3381	413	18	sapienza	sapienza	NOUN
fsr-3381	413	19	and	and	CCONJ
fsr-3381	413	20	zingales	zingale	NOUN
fsr-3381	413	21	,	,	PUNCT
fsr-3381	413	22	2012	2012	NUM
fsr-3381	413	23	)	)	PUNCT
fsr-3381	413	24	that	that	PRON
fsr-3381	413	25	spread	spread	VERB
fsr-3381	413	26	through	through	ADP
fsr-3381	413	27	the	the	DET
fsr-3381	413	28	financial	financial	ADJ
fsr-3381	413	29	system	system	NOUN
fsr-3381	413	30	like	like	ADP
fsr-3381	413	31	a	a	DET
fsr-3381	413	32	pandemic	pandemic	ADJ
fsr-3381	413	33	outbreak	outbreak	NOUN
fsr-3381	413	34	.	.	PUNCT
fsr-3381	414	1	a	a	DET
fsr-3381	414	2	serious	serious	ADJ
fsr-3381	414	3	outcome	outcome	NOUN
fsr-3381	414	4	of	of	ADP
fsr-3381	414	5	such	such	DET
fsr-3381	414	6	an	an	DET
fsr-3381	414	7	outbreak	outbreak	NOUN
fsr-3381	414	8	is	be	AUX
fsr-3381	414	9	that	that	SCONJ
fsr-3381	414	10	it	it	PRON
fsr-3381	414	11	may	may	AUX
fsr-3381	414	12	create	create	VERB
fsr-3381	414	13	a	a	DET
fsr-3381	414	14	self	self	NOUN
fsr-3381	414	15	-	-	PUNCT
fsr-3381	414	16	fulfilling	fulfil	VERB
fsr-3381	414	17	prophecy	prophecy	NOUN
fsr-3381	414	18	because	because	SCONJ
fsr-3381	414	19	banks	bank	NOUN
fsr-3381	414	20	are	be	AUX
fsr-3381	414	21	not	not	PART
fsr-3381	414	22	fortified	fortify	VERB
fsr-3381	414	23	against	against	ADP
fsr-3381	414	24	a	a	DET
fsr-3381	414	25	surge	surge	NOUN
fsr-3381	414	26	in	in	ADP
fsr-3381	414	27	liquidity	liquidity	NOUN
fsr-3381	414	28	outflow	outflow	NOUN
fsr-3381	414	29	(	(	PUNCT
fsr-3381	414	30	diamond	diamond	NOUN
fsr-3381	414	31	and	and	CCONJ
fsr-3381	414	32	dybvig	dybvig	NOUN
fsr-3381	414	33	,	,	PUNCT
fsr-3381	414	34	1983	1983	NUM
fsr-3381	414	35	)	)	PUNCT
fsr-3381	414	36	.	.	PUNCT
fsr-3381	415	1	considering	consider	VERB
fsr-3381	415	2	that	that	SCONJ
fsr-3381	415	3	both	both	CCONJ
fsr-3381	415	4	good	good	ADJ
fsr-3381	415	5	and	and	CCONJ
fsr-3381	415	6	bad	bad	ADJ
fsr-3381	415	7	news	news	NOUN
fsr-3381	415	8	may	may	AUX
fsr-3381	415	9	spill	spill	VERB
fsr-3381	415	10	over	over	ADP
fsr-3381	415	11	in	in	ADP
fsr-3381	415	12	an	an	DET
fsr-3381	415	13	interconnected	interconnected	ADJ
fsr-3381	415	14	financial	financial	ADJ
fsr-3381	415	15	system	system	NOUN
fsr-3381	415	16	,	,	PUNCT
fsr-3381	415	17	an	an	DET
fsr-3381	415	18	issue	issue	NOUN
fsr-3381	415	19	for	for	ADP
fsr-3381	415	20	future	future	ADJ
fsr-3381	415	21	research	research	NOUN
fsr-3381	415	22	94	94	NUM
fsr-3381	415	23	a.	a.	NOUN
fsr-3381	415	24	carlander	carlander	NOUN
fsr-3381	415	25	et	et	PROPN
fsr-3381	415	26	al	al	PROPN
fsr-3381	415	27	.	.	PUNCT
fsr-3381	415	28	/	/	SYM
fsr-3381	415	29	financial	financial	ADJ
fsr-3381	415	30	services	service	NOUN
fsr-3381	415	31	review	review	VERB
fsr-3381	415	32	27	27	NUM
fsr-3381	415	33	(	(	PUNCT
fsr-3381	415	34	2018	2018	NUM
fsr-3381	415	35	)	)	PUNCT
fsr-3381	415	36	83	83	NUM
fsr-3381	415	37	-	-	SYM
fsr-3381	415	38	98	98	NUM
fsr-3381	415	39	is	be	AUX
fsr-3381	415	40	to	to	PART
fsr-3381	415	41	understand	understand	VERB
fsr-3381	415	42	how	how	SCONJ
fsr-3381	415	43	under	under	ADP
fsr-3381	415	44	such	such	ADJ
fsr-3381	415	45	circumstances	circumstance	NOUN
fsr-3381	415	46	loss	loss	NOUN
fsr-3381	415	47	of	of	ADP
fsr-3381	415	48	trust	trust	NOUN
fsr-3381	415	49	would	would	AUX
fsr-3381	415	50	be	be	AUX
fsr-3381	415	51	regained	regain	VERB
fsr-3381	415	52	to	to	PART
fsr-3381	415	53	avoid	avoid	VERB
fsr-3381	415	54	the	the	DET
fsr-3381	415	55	severity	severity	NOUN
fsr-3381	415	56	of	of	ADP
fsr-3381	415	57	financial	financial	ADJ
fsr-3381	415	58	meltdowns	meltdown	NOUN
fsr-3381	415	59	.	.	PUNCT
fsr-3381	416	1	additional	additional	ADJ
fsr-3381	416	2	research	research	NOUN
fsr-3381	416	3	focusing	focus	VERB
fsr-3381	416	4	on	on	ADP
fsr-3381	416	5	other	other	ADJ
fsr-3381	416	6	customer	customer	NOUN
fsr-3381	416	7	segments	segment	NOUN
fsr-3381	416	8	is	be	AUX
fsr-3381	416	9	needed	need	VERB
fsr-3381	416	10	to	to	PART
fsr-3381	416	11	generalize	generalize	VERB
fsr-3381	416	12	the	the	DET
fsr-3381	416	13	results	result	NOUN
fsr-3381	416	14	of	of	ADP
fsr-3381	416	15	the	the	DET
fsr-3381	416	16	study	study	NOUN
fsr-3381	416	17	.	.	PUNCT
fsr-3381	417	1	it	it	PRON
fsr-3381	417	2	is	be	AUX
fsr-3381	417	3	possible	possible	ADJ
fsr-3381	417	4	that	that	SCONJ
fsr-3381	417	5	a	a	DET
fsr-3381	417	6	younger	young	ADJ
fsr-3381	417	7	,	,	PUNCT
fsr-3381	417	8	less	less	ADV
fsr-3381	417	9	affluent	affluent	ADJ
fsr-3381	417	10	sample	sample	NOUN
fsr-3381	417	11	would	would	AUX
fsr-3381	417	12	judge	judge	VERB
fsr-3381	417	13	personal	personal	ADJ
fsr-3381	417	14	service	service	NOUN
fsr-3381	417	15	to	to	PART
fsr-3381	417	16	be	be	AUX
fsr-3381	417	17	less	less	ADV
fsr-3381	417	18	important	important	ADJ
fsr-3381	417	19	considering	consider	VERB
fsr-3381	417	20	the	the	DET
fsr-3381	417	21	penetration	penetration	NOUN
fsr-3381	417	22	of	of	ADP
fsr-3381	417	23	internet	internet	NOUN
fsr-3381	417	24	services	service	NOUN
fsr-3381	417	25	,	,	PUNCT
fsr-3381	417	26	smartphone	smartphone	NOUN
fsr-3381	417	27	apps	app	NOUN
fsr-3381	417	28	,	,	PUNCT
fsr-3381	417	29	and	and	CCONJ
fsr-3381	417	30	financial	financial	ADJ
fsr-3381	417	31	intermediaries	intermediary	NOUN
fsr-3381	417	32	,	,	PUNCT
fsr-3381	417	33	such	such	ADJ
fsr-3381	417	34	as	as	ADP
fsr-3381	417	35	for	for	ADP
fsr-3381	417	36	example	example	NOUN
fsr-3381	417	37	paypal	paypal	NOUN
fsr-3381	417	38	,	,	PUNCT
fsr-3381	417	39	that	that	PRON
fsr-3381	417	40	makes	make	VERB
fsr-3381	417	41	financial	financial	ADJ
fsr-3381	417	42	errands	errand	NOUN
fsr-3381	417	43	convenient	convenient	ADJ
fsr-3381	417	44	without	without	ADP
fsr-3381	417	45	a	a	DET
fsr-3381	417	46	long	long	ADJ
fsr-3381	417	47	-	-	PUNCT
fsr-3381	417	48	term	term	NOUN
fsr-3381	417	49	bank	bank	NOUN
fsr-3381	417	50	relationship	relationship	NOUN
fsr-3381	417	51	(	(	PUNCT
fsr-3381	417	52	kpmg	kpmg	PROPN
fsr-3381	417	53	nunwood	nunwood	PROPN
fsr-3381	417	54	,	,	PUNCT
fsr-3381	417	55	2016	2016	NUM
fsr-3381	417	56	)	)	PUNCT
fsr-3381	417	57	.	.	PUNCT
fsr-3381	418	1	self	self	NOUN
fsr-3381	418	2	-	-	PUNCT
fsr-3381	418	3	service	service	NOUN
fsr-3381	418	4	technology	technology	NOUN
fsr-3381	418	5	is	be	AUX
fsr-3381	418	6	at	at	ADP
fsr-3381	418	7	least	least	ADJ
fsr-3381	418	8	a	a	DET
fsr-3381	418	9	complement	complement	NOUN
fsr-3381	418	10	that	that	PRON
fsr-3381	418	11	may	may	AUX
fsr-3381	418	12	serve	serve	VERB
fsr-3381	418	13	as	as	ADP
fsr-3381	418	14	an	an	DET
fsr-3381	418	15	important	important	ADJ
fsr-3381	418	16	means	mean	NOUN
fsr-3381	418	17	of	of	ADP
fsr-3381	418	18	increasing	increase	VERB
fsr-3381	418	19	product	product	NOUN
fsr-3381	418	20	differentiation	differentiation	NOUN
fsr-3381	418	21	and	and	CCONJ
fsr-3381	418	22	thus	thus	ADV
fsr-3381	418	23	satisfaction	satisfaction	NOUN
fsr-3381	418	24	.	.	PUNCT
fsr-3381	419	1	whether	whether	SCONJ
fsr-3381	419	2	automation	automation	NOUN
fsr-3381	419	3	increases	increase	VERB
fsr-3381	419	4	or	or	CCONJ
fsr-3381	419	5	decreases	decrease	VERB
fsr-3381	419	6	trust	trust	NOUN
fsr-3381	419	7	in	in	ADP
fsr-3381	419	8	the	the	DET
fsr-3381	419	9	provider	provider	NOUN
fsr-3381	419	10	is	be	AUX
fsr-3381	419	11	another	another	DET
fsr-3381	419	12	issue	issue	NOUN
fsr-3381	419	13	for	for	ADP
fsr-3381	419	14	future	future	ADJ
fsr-3381	419	15	research	research	NOUN
fsr-3381	419	16	to	to	PART
fsr-3381	419	17	address	address	VERB
fsr-3381	419	18	.	.	PUNCT
fsr-3381	420	1	5	5	X
fsr-3381	420	2	.	.	X
fsr-3381	420	3	conclusions	conclusion	NOUN
fsr-3381	420	4	perceived	perceive	VERB
fsr-3381	420	5	quality	quality	NOUN
fsr-3381	420	6	of	of	ADP
fsr-3381	420	7	personal	personal	ADJ
fsr-3381	420	8	service	service	NOUN
fsr-3381	420	9	deserves	deserve	VERB
fsr-3381	420	10	further	far	ADV
fsr-3381	420	11	empirical	empirical	ADJ
fsr-3381	420	12	examination	examination	NOUN
fsr-3381	420	13	because	because	SCONJ
fsr-3381	420	14	is	be	AUX
fsr-3381	420	15	likely	likely	ADJ
fsr-3381	420	16	to	to	PART
fsr-3381	420	17	be	be	AUX
fsr-3381	420	18	an	an	DET
fsr-3381	420	19	important	important	ADJ
fsr-3381	420	20	factor	factor	NOUN
fsr-3381	420	21	for	for	ADP
fsr-3381	420	22	both	both	DET
fsr-3381	420	23	trust	trust	NOUN
fsr-3381	420	24	in	in	ADP
fsr-3381	420	25	and	and	CCONJ
fsr-3381	420	26	satisfaction	satisfaction	VERB
fsr-3381	420	27	with	with	ADP
fsr-3381	420	28	retail	retail	ADJ
fsr-3381	420	29	banks	bank	NOUN
fsr-3381	420	30	.	.	PUNCT
fsr-3381	421	1	competence	competence	NOUN
fsr-3381	421	2	,	,	PUNCT
fsr-3381	421	3	benevolence	benevolence	NOUN
fsr-3381	421	4	,	,	PUNCT
fsr-3381	421	5	and	and	CCONJ
fsr-3381	421	6	transparency	transparency	NOUN
fsr-3381	421	7	are	be	AUX
fsr-3381	421	8	possible	possible	ADJ
fsr-3381	421	9	channels	channel	NOUN
fsr-3381	421	10	through	through	ADP
fsr-3381	421	11	which	which	PRON
fsr-3381	421	12	personal	personal	ADJ
fsr-3381	421	13	service	service	NOUN
fsr-3381	421	14	influences	influence	VERB
fsr-3381	421	15	trust	trust	NOUN
fsr-3381	421	16	and	and	CCONJ
fsr-3381	421	17	satisfaction	satisfaction	NOUN
fsr-3381	421	18	.	.	PUNCT
fsr-3381	422	1	improving	improve	VERB
fsr-3381	422	2	bank	bank	NOUN
fsr-3381	422	3	employees	employee	NOUN
fsr-3381	422	4	in	in	ADP
fsr-3381	422	5	these	these	DET
fsr-3381	422	6	respects	respect	NOUN
fsr-3381	422	7	are	be	AUX
fsr-3381	422	8	,	,	PUNCT
fsr-3381	422	9	therefore	therefore	ADV
fsr-3381	422	10	,	,	PUNCT
fsr-3381	422	11	a	a	DET
fsr-3381	422	12	potential	potential	ADJ
fsr-3381	422	13	means	mean	NOUN
fsr-3381	422	14	by	by	ADP
fsr-3381	422	15	which	which	PRON
fsr-3381	422	16	banks	bank	NOUN
fsr-3381	422	17	may	may	AUX
fsr-3381	422	18	increase	increase	VERB
fsr-3381	422	19	their	their	PRON
fsr-3381	422	20	customers	customer	NOUN
fsr-3381	422	21	’	’	PART
fsr-3381	422	22	trust	trust	NOUN
fsr-3381	422	23	and	and	CCONJ
fsr-3381	422	24	satisfaction	satisfaction	NOUN
fsr-3381	422	25	.	.	PUNCT
fsr-3381	423	1	note	note	VERB
fsr-3381	423	2	1	1	NUM
fsr-3381	423	3	we	we	PRON
fsr-3381	423	4	also	also	ADV
fsr-3381	423	5	included	include	VERB
fsr-3381	423	6	statements	statement	NOUN
fsr-3381	423	7	to	to	PART
fsr-3381	423	8	measure	measure	VERB
fsr-3381	423	9	stability	stability	NOUN
fsr-3381	423	10	as	as	ADP
fsr-3381	423	11	a	a	DET
fsr-3381	423	12	determinant	determinant	NOUN
fsr-3381	423	13	of	of	ADP
fsr-3381	423	14	trust	trust	NOUN
fsr-3381	423	15	as	as	ADP
fsr-3381	423	16	van	van	PROPN
fsr-3381	423	17	raaij	raaij	PROPN
fsr-3381	423	18	and	and	CCONJ
fsr-3381	423	19	van	van	PROPN
fsr-3381	423	20	esterik	esterik	NOUN
fsr-3381	423	21	-	-	PUNCT
fsr-3381	423	22	plasmeijer	plasmeijer	NOUN
fsr-3381	423	23	(	(	PUNCT
fsr-3381	423	24	2017	2017	NUM
fsr-3381	423	25	)	)	PUNCT
fsr-3381	423	26	did	do	VERB
fsr-3381	423	27	.	.	PUNCT
fsr-3381	424	1	stability	stability	NOUN
fsr-3381	424	2	did	do	AUX
fsr-3381	424	3	however	however	ADV
fsr-3381	424	4	not	not	PART
fsr-3381	424	5	show	show	VERB
fsr-3381	424	6	the	the	DET
fsr-3381	424	7	expected	expect	VERB
fsr-3381	424	8	correlation	correlation	NOUN
fsr-3381	424	9	with	with	ADP
fsr-3381	424	10	trust	trust	NOUN
fsr-3381	424	11	.	.	PUNCT
fsr-3381	425	1	two	two	NUM
fsr-3381	425	2	other	other	ADJ
fsr-3381	425	3	variables	variable	NOUN
fsr-3381	425	4	that	that	PRON
fsr-3381	425	5	we	we	PRON
fsr-3381	425	6	measured	measure	VERB
fsr-3381	425	7	were	be	AUX
fsr-3381	425	8	“	"	PUNCT
fsr-3381	425	9	good	good	ADJ
fsr-3381	425	10	citizenship	citizenship	NOUN
fsr-3381	425	11	”	"	PUNCT
fsr-3381	425	12	and	and	CCONJ
fsr-3381	425	13	“	"	PUNCT
fsr-3381	425	14	bank	bank	NOUN
fsr-3381	425	15	’s	’s	PART
fsr-3381	425	16	trust	trust	NOUN
fsr-3381	425	17	in	in	ADP
fsr-3381	425	18	customers	customer	NOUN
fsr-3381	425	19	.	.	PUNCT
fsr-3381	425	20	”	"	PUNCT
fsr-3381	426	1	“	"	PUNCT
fsr-3381	426	2	good	good	ADJ
fsr-3381	426	3	citizenship	citizenship	NOUN
fsr-3381	426	4	”	"	PUNCT
fsr-3381	426	5	was	be	AUX
fsr-3381	426	6	excluded	exclude	VERB
fsr-3381	426	7	because	because	SCONJ
fsr-3381	426	8	it	it	PRON
fsr-3381	426	9	had	have	VERB
fsr-3381	426	10	a	a	DET
fsr-3381	426	11	high	high	ADJ
fsr-3381	426	12	correlation	correlation	NOUN
fsr-3381	426	13	with	with	ADP
fsr-3381	426	14	benevolence	benevolence	NOUN
fsr-3381	426	15	,	,	PUNCT
fsr-3381	426	16	whereas	whereas	SCONJ
fsr-3381	426	17	the	the	DET
fsr-3381	426	18	other	other	ADJ
fsr-3381	426	19	variable	variable	NOUN
fsr-3381	426	20	did	do	AUX
fsr-3381	426	21	not	not	PART
fsr-3381	426	22	correlate	correlate	VERB
fsr-3381	426	23	with	with	ADP
fsr-3381	426	24	trust	trust	NOUN
fsr-3381	426	25	.	.	PUNCT
fsr-3381	427	1	acknowledgment	acknowledgment	NOUN
fsr-3381	427	2	this	this	DET
fsr-3381	427	3	research	research	NOUN
fsr-3381	427	4	was	be	AUX
fsr-3381	427	5	supported	support	VERB
fsr-3381	427	6	by	by	ADP
fsr-3381	427	7	grant	grant	NOUN
fsr-3381	427	8	2011	2011	NUM
fsr-3381	427	9	-	-	SYM
fsr-3381	427	10	03872	03872	NUM
fsr-3381	427	11	from	from	ADP
fsr-3381	427	12	the	the	DET
fsr-3381	427	13	swedish	swedish	ADJ
fsr-3381	427	14	agency	agency	PROPN
fsr-3381	427	15	for	for	ADP
fsr-3381	427	16	innovation	innovation	NOUN
fsr-3381	427	17	systems	system	NOUN
fsr-3381	427	18	(	(	PUNCT
fsr-3381	427	19	vinnova	vinnova	NOUN
fsr-3381	427	20	)	)	PUNCT
fsr-3381	427	21	to	to	ADP
fsr-3381	427	22	the	the	DET
fsr-3381	427	23	centre	centre	NOUN
fsr-3381	427	24	for	for	ADP
fsr-3381	427	25	finance	finance	NOUN
fsr-3381	427	26	,	,	PUNCT
fsr-3381	427	27	university	university	PROPN
fsr-3381	427	28	of	of	ADP
fsr-3381	427	29	gothenburg	gothenburg	PROPN
fsr-3381	427	30	,	,	PUNCT
fsr-3381	427	31	göteborg	göteborg	PROPN
fsr-3381	427	32	,	,	PUNCT
fsr-3381	427	33	sweden	sweden	PROPN
fsr-3381	427	34	.	.	PUNCT
fsr-3381	428	1	we	we	PRON
fsr-3381	428	2	thank	thank	VERB
fsr-3381	428	3	martin	martin	PROPN
fsr-3381	428	4	hedesström	hedesström	PROPN
fsr-3381	428	5	for	for	ADP
fsr-3381	428	6	comments	comment	NOUN
fsr-3381	428	7	on	on	ADP
fsr-3381	428	8	the	the	DET
fsr-3381	428	9	manuscript	manuscript	NOUN
fsr-3381	428	10	.	.	PUNCT
fsr-3381	429	1	references	reference	NOUN
fsr-3381	429	2	anderson	anderson	PROPN
fsr-3381	429	3	,	,	PUNCT
fsr-3381	429	4	e.	e.	PROPN
fsr-3381	429	5	,	,	PUNCT
fsr-3381	429	6	&	&	CCONJ
fsr-3381	429	7	weitz	weitz	PROPN
fsr-3381	429	8	,	,	PUNCT
fsr-3381	429	9	b.	b.	PROPN
fsr-3381	429	10	(	(	PUNCT
fsr-3381	429	11	1992	1992	NUM
fsr-3381	429	12	)	)	PUNCT
fsr-3381	429	13	.	.	PUNCT
fsr-3381	430	1	the	the	DET
fsr-3381	430	2	use	use	NOUN
fsr-3381	430	3	of	of	ADP
fsr-3381	430	4	pledges	pledge	NOUN
fsr-3381	430	5	to	to	PART
fsr-3381	430	6	build	build	VERB
fsr-3381	430	7	and	and	CCONJ
fsr-3381	430	8	sustain	sustain	VERB
fsr-3381	430	9	commitment	commitment	NOUN
fsr-3381	430	10	in	in	ADP
fsr-3381	430	11	distribution	distribution	NOUN
fsr-3381	430	12	channels	channel	NOUN
fsr-3381	430	13	.	.	PUNCT
fsr-3381	431	1	journal	journal	NOUN
fsr-3381	431	2	of	of	ADP
fsr-3381	431	3	marketing	marketing	NOUN
fsr-3381	431	4	research	research	NOUN
fsr-3381	431	5	,	,	PUNCT
fsr-3381	431	6	29	29	NUM
fsr-3381	431	7	,	,	PUNCT
fsr-3381	431	8	18–34	18–34	NUM
fsr-3381	431	9	.	.	PUNCT
fsr-3381	432	1	berry	berry	NOUN
fsr-3381	432	2	,	,	PUNCT
fsr-3381	432	3	l.	l.	PROPN
fsr-3381	432	4	l.	l.	PROPN
fsr-3381	432	5	(	(	PUNCT
fsr-3381	432	6	2000	2000	NUM
fsr-3381	432	7	)	)	PUNCT
fsr-3381	432	8	.	.	PUNCT
fsr-3381	433	1	cultivating	cultivate	VERB
fsr-3381	433	2	service	service	NOUN
fsr-3381	433	3	brand	brand	NOUN
fsr-3381	433	4	equity	equity	PROPN
fsr-3381	433	5	.	.	PUNCT
fsr-3381	434	1	journal	journal	PROPN
fsr-3381	434	2	of	of	ADP
fsr-3381	434	3	the	the	DET
fsr-3381	434	4	academy	academy	NOUN
fsr-3381	434	5	of	of	ADP
fsr-3381	434	6	marketing	marketing	NOUN
fsr-3381	434	7	science	science	NOUN
fsr-3381	434	8	,	,	PUNCT
fsr-3381	434	9	28	28	NUM
fsr-3381	434	10	,	,	PUNCT
fsr-3381	434	11	128–137	128–137	NUM
fsr-3381	434	12	.	.	PUNCT
fsr-3381	435	1	bloemer	bloemer	PROPN
fsr-3381	435	2	,	,	PUNCT
fsr-3381	435	3	j.	j.	PROPN
fsr-3381	435	4	,	,	PUNCT
fsr-3381	435	5	de	de	ADP
fsr-3381	435	6	ruyter	ruyter	PROPN
fsr-3381	435	7	,	,	PUNCT
fsr-3381	435	8	k.	k.	PROPN
fsr-3381	435	9	,	,	PUNCT
fsr-3381	435	10	&	&	CCONJ
fsr-3381	435	11	peeters	peeter	NOUN
fsr-3381	435	12	,	,	PUNCT
fsr-3381	435	13	p.	p.	NOUN
fsr-3381	435	14	(	(	PUNCT
fsr-3381	435	15	1998	1998	NUM
fsr-3381	435	16	)	)	PUNCT
fsr-3381	435	17	.	.	PUNCT
fsr-3381	436	1	investigating	investigate	VERB
fsr-3381	436	2	drivers	driver	NOUN
fsr-3381	436	3	of	of	ADP
fsr-3381	436	4	bank	bank	NOUN
fsr-3381	436	5	loyalty	loyalty	NOUN
fsr-3381	436	6	:	:	PUNCT
fsr-3381	436	7	the	the	DET
fsr-3381	436	8	complex	complex	ADJ
fsr-3381	436	9	relationship	relationship	NOUN
fsr-3381	436	10	between	between	ADP
fsr-3381	436	11	image	image	NOUN
fsr-3381	436	12	,	,	PUNCT
fsr-3381	436	13	service	service	NOUN
fsr-3381	436	14	quality	quality	NOUN
fsr-3381	436	15	and	and	CCONJ
fsr-3381	436	16	satisfaction	satisfaction	NOUN
fsr-3381	436	17	.	.	PUNCT
fsr-3381	437	1	international	international	ADJ
fsr-3381	437	2	journal	journal	PROPN
fsr-3381	437	3	of	of	ADP
fsr-3381	437	4	bank	bank	PROPN
fsr-3381	437	5	marketing	marketing	NOUN
fsr-3381	437	6	,	,	PUNCT
fsr-3381	437	7	16	16	NUM
fsr-3381	437	8	,	,	PUNCT
fsr-3381	437	9	276–286	276–286	NUM
fsr-3381	437	10	.	.	PUNCT
fsr-3381	438	1	95a	95a	NOUN
fsr-3381	438	2	.	.	PUNCT
fsr-3381	439	1	carlander	carlander	NOUN
fsr-3381	439	2	et	et	PROPN
fsr-3381	439	3	al	al	PROPN
fsr-3381	439	4	.	.	PUNCT
fsr-3381	439	5	/	/	SYM
fsr-3381	439	6	financial	financial	ADJ
fsr-3381	439	7	services	service	NOUN
fsr-3381	439	8	review	review	VERB
fsr-3381	439	9	27	27	NUM
fsr-3381	439	10	(	(	PUNCT
fsr-3381	439	11	2018	2018	NUM
fsr-3381	439	12	)	)	PUNCT
fsr-3381	439	13	83	83	NUM
fsr-3381	439	14	-	-	SYM
fsr-3381	439	15	98	98	NUM
fsr-3381	439	16	bollen	bollen	PROPN
fsr-3381	439	17	,	,	PUNCT
fsr-3381	439	18	k.	k.	PROPN
fsr-3381	439	19	a.	a.	PROPN
fsr-3381	439	20	(	(	PUNCT
fsr-3381	439	21	1989	1989	NUM
fsr-3381	439	22	)	)	PUNCT
fsr-3381	439	23	.	.	PUNCT
fsr-3381	440	1	structural	structural	ADJ
fsr-3381	440	2	equations	equation	NOUN
fsr-3381	440	3	with	with	ADP
fsr-3381	440	4	latent	latent	NOUN
fsr-3381	440	5	variables	variable	NOUN
fsr-3381	440	6	.	.	PUNCT
fsr-3381	441	1	new	new	PROPN
fsr-3381	441	2	york	york	PROPN
fsr-3381	441	3	,	,	PUNCT
fsr-3381	441	4	ny	ny	PROPN
fsr-3381	441	5	:	:	PUNCT
fsr-3381	441	6	wiley	wiley	PROPN
fsr-3381	441	7	.	.	PUNCT
fsr-3381	442	1	carlander	carlander	PROPN
fsr-3381	442	2	,	,	PUNCT
fsr-3381	442	3	a.	a.	NOUN
fsr-3381	442	4	(	(	PUNCT
fsr-3381	442	5	2015	2015	NUM
fsr-3381	442	6	)	)	PUNCT
fsr-3381	442	7	.	.	PUNCT
fsr-3381	443	1	trust	trust	NOUN
fsr-3381	443	2	as	as	ADP
fsr-3381	443	3	a	a	DET
fsr-3381	443	4	strategy	strategy	NOUN
fsr-3381	443	5	for	for	ADP
fsr-3381	443	6	handling	handle	VERB
fsr-3381	443	7	uncertainty	uncertainty	NOUN
fsr-3381	443	8	in	in	ADP
fsr-3381	443	9	private	private	ADJ
fsr-3381	443	10	savings	saving	NOUN
fsr-3381	443	11	choices	choice	NOUN
fsr-3381	443	12	(	(	PUNCT
fsr-3381	443	13	doctoral	doctoral	ADJ
fsr-3381	443	14	dissertation	dissertation	NOUN
fsr-3381	443	15	)	)	PUNCT
fsr-3381	443	16	.	.	PUNCT
fsr-3381	444	1	retrieved	retrieve	VERB
fsr-3381	444	2	from	from	ADP
fsr-3381	444	3	gupea	gupea	PROPN
fsr-3381	444	4	.	.	PUNCT
fsr-3381	445	1	(	(	PUNCT
fsr-3381	445	2	isbn	isbn	ADJ
fsr-3381	445	3	:	:	PUNCT
fsr-3381	445	4	978	978	NUM
fsr-3381	445	5	-	-	SYM
fsr-3381	445	6	91	91	NUM
fsr-3381	445	7	-	-	PUNCT
fsr-3381	445	8	628	628	NUM
fsr-3381	445	9	-	-	PUNCT
fsr-3381	445	10	9464	9464	NUM
fsr-3381	445	11	-	-	PUNCT
fsr-3381	445	12	1	1	NUM
fsr-3381	445	13	)	)	PUNCT
fsr-3381	445	14	.	.	PUNCT
fsr-3381	446	1	chakravarty	chakravarty	NOUN
fsr-3381	446	2	,	,	PUNCT
fsr-3381	446	3	s.	s.	PROPN
fsr-3381	446	4	,	,	PUNCT
fsr-3381	446	5	feinberg	feinberg	PROPN
fsr-3381	446	6	,	,	PUNCT
fsr-3381	446	7	r.	r.	PROPN
fsr-3381	446	8	,	,	PUNCT
fsr-3381	446	9	&	&	CCONJ
fsr-3381	446	10	widdows	widdows	PROPN
fsr-3381	446	11	,	,	PUNCT
fsr-3381	446	12	r.	r.	PROPN
fsr-3381	446	13	(	(	PUNCT
fsr-3381	446	14	1997	1997	NUM
fsr-3381	446	15	)	)	PUNCT
fsr-3381	446	16	.	.	PUNCT
fsr-3381	447	1	reasons	reason	NOUN
fsr-3381	447	2	of	of	ADP
fsr-3381	447	3	their	their	PRON
fsr-3381	447	4	discontent	discontent	NOUN
fsr-3381	447	5	.	.	PUNCT
fsr-3381	448	1	bank	bank	NOUN
fsr-3381	448	2	marketing	marketing	NOUN
fsr-3381	448	3	,	,	PUNCT
fsr-3381	448	4	29	29	NUM
fsr-3381	448	5	,	,	PUNCT
fsr-3381	448	6	49–52	49–52	NUM
fsr-3381	448	7	.	.	PUNCT
fsr-3381	449	1	colquitt	colquitt	VERB
fsr-3381	449	2	,	,	PUNCT
fsr-3381	449	3	j.	j.	PROPN
fsr-3381	449	4	a.	a.	PROPN
fsr-3381	449	5	,	,	PUNCT
fsr-3381	449	6	lepine	lepine	PROPN
fsr-3381	449	7	,	,	PUNCT
fsr-3381	449	8	j.	j.	PROPN
fsr-3381	449	9	a.	a.	PROPN
fsr-3381	449	10	,	,	PUNCT
fsr-3381	449	11	piccolo	piccolo	NOUN
fsr-3381	449	12	,	,	PUNCT
fsr-3381	449	13	r.	r.	PROPN
fsr-3381	449	14	f.	f.	PROPN
fsr-3381	449	15	,	,	PUNCT
fsr-3381	449	16	zapata	zapata	PROPN
fsr-3381	449	17	,	,	PUNCT
fsr-3381	449	18	c.	c.	PROPN
fsr-3381	449	19	p.	p.	PROPN
fsr-3381	449	20	,	,	PUNCT
fsr-3381	449	21	&	&	CCONJ
fsr-3381	449	22	rich	rich	PROPN
fsr-3381	449	23	,	,	PUNCT
fsr-3381	449	24	b.	b.	PROPN
fsr-3381	449	25	l.	l.	PROPN
fsr-3381	449	26	(	(	PUNCT
fsr-3381	449	27	2012	2012	NUM
fsr-3381	449	28	)	)	PUNCT
fsr-3381	449	29	.	.	PUNCT
fsr-3381	450	1	explaining	explain	VERB
fsr-3381	450	2	the	the	DET
fsr-3381	450	3	justiceperformance	justiceperformance	PROPN
fsr-3381	450	4	relationship	relationship	NOUN
fsr-3381	450	5	:	:	PUNCT
fsr-3381	450	6	trust	trust	NOUN
fsr-3381	450	7	as	as	ADP
fsr-3381	450	8	exchange	exchange	NOUN
fsr-3381	450	9	deepener	deepener	NOUN
fsr-3381	450	10	or	or	CCONJ
fsr-3381	450	11	trust	trust	NOUN
fsr-3381	450	12	as	as	ADP
fsr-3381	450	13	uncertainty	uncertainty	NOUN
fsr-3381	450	14	reducer	reducer	NOUN
fsr-3381	450	15	?	?	PUNCT
fsr-3381	451	1	journal	journal	NOUN
fsr-3381	451	2	of	of	ADP
fsr-3381	451	3	applied	apply	VERB
fsr-3381	451	4	psychology	psychology	NOUN
fsr-3381	451	5	,	,	PUNCT
fsr-3381	451	6	97	97	NUM
fsr-3381	451	7	,	,	PUNCT
fsr-3381	451	8	1–15	1–15	NUM
fsr-3381	451	9	.	.	PUNCT
fsr-3381	452	1	crosby	crosby	PROPN
fsr-3381	452	2	,	,	PUNCT
fsr-3381	452	3	l.	l.	PROPN
fsr-3381	452	4	a.	a.	PROPN
fsr-3381	452	5	,	,	PUNCT
fsr-3381	452	6	evans	evans	PROPN
fsr-3381	452	7	,	,	PUNCT
fsr-3381	452	8	k.	k.	PROPN
fsr-3381	452	9	r.	r.	PROPN
fsr-3381	452	10	,	,	PUNCT
fsr-3381	452	11	&	&	CCONJ
fsr-3381	452	12	cowles	cowles	PROPN
fsr-3381	452	13	,	,	PUNCT
fsr-3381	452	14	d.	d.	PROPN
fsr-3381	452	15	(	(	PUNCT
fsr-3381	452	16	1990	1990	NUM
fsr-3381	452	17	)	)	PUNCT
fsr-3381	452	18	.	.	PUNCT
fsr-3381	453	1	relationship	relationship	NOUN
fsr-3381	453	2	quality	quality	NOUN
fsr-3381	453	3	in	in	ADP
fsr-3381	453	4	services	service	NOUN
fsr-3381	453	5	selling	sell	VERB
fsr-3381	453	6	:	:	PUNCT
fsr-3381	453	7	an	an	DET
fsr-3381	453	8	interpersonal	interpersonal	ADJ
fsr-3381	453	9	influence	influence	NOUN
fsr-3381	453	10	perspective	perspective	NOUN
fsr-3381	453	11	.	.	PUNCT
fsr-3381	454	1	journal	journal	NOUN
fsr-3381	454	2	of	of	ADP
fsr-3381	454	3	marketing	marketing	NOUN
fsr-3381	454	4	,	,	PUNCT
fsr-3381	454	5	54	54	NUM
fsr-3381	454	6	,	,	PUNCT
fsr-3381	454	7	68–81	68–81	NUM
fsr-3381	454	8	.	.	PUNCT
fsr-3381	455	1	dahlén	dahlén	ADJ
fsr-3381	455	2	,	,	PUNCT
fsr-3381	455	3	m.	m.	NOUN
fsr-3381	455	4	,	,	PUNCT
fsr-3381	455	5	&	&	CCONJ
fsr-3381	455	6	lange	lange	PROPN
fsr-3381	455	7	,	,	PUNCT
fsr-3381	455	8	f.	f.	PROPN
fsr-3381	455	9	(	(	PUNCT
fsr-3381	455	10	2006	2006	NUM
fsr-3381	455	11	)	)	PUNCT
fsr-3381	455	12	.	.	PUNCT
fsr-3381	456	1	a	a	DET
fsr-3381	456	2	disaster	disaster	NOUN
fsr-3381	456	3	is	be	AUX
fsr-3381	456	4	contagious	contagious	ADJ
fsr-3381	456	5	:	:	PUNCT
fsr-3381	456	6	how	how	SCONJ
fsr-3381	456	7	a	a	DET
fsr-3381	456	8	brand	brand	NOUN
fsr-3381	456	9	in	in	ADP
fsr-3381	456	10	crisis	crisis	NOUN
fsr-3381	456	11	affects	affect	VERB
fsr-3381	456	12	other	other	ADJ
fsr-3381	456	13	brands	brand	NOUN
fsr-3381	456	14	.	.	PUNCT
fsr-3381	457	1	journal	journal	NOUN
fsr-3381	457	2	of	of	ADP
fsr-3381	457	3	advertising	advertising	NOUN
fsr-3381	457	4	research	research	NOUN
fsr-3381	457	5	,	,	PUNCT
fsr-3381	457	6	46	46	NUM
fsr-3381	457	7	,	,	PUNCT
fsr-3381	457	8	388–397	388–397	NUM
fsr-3381	457	9	.	.	PUNCT
fsr-3381	458	1	devlin	devlin	PROPN
fsr-3381	458	2	,	,	PUNCT
fsr-3381	458	3	j.	j.	PROPN
fsr-3381	458	4	f.	f.	PROPN
fsr-3381	458	5	,	,	PUNCT
fsr-3381	458	6	&	&	CCONJ
fsr-3381	458	7	yeung	yeung	PROPN
fsr-3381	458	8	,	,	PUNCT
fsr-3381	458	9	m.	m.	NOUN
fsr-3381	458	10	(	(	PUNCT
fsr-3381	458	11	2003	2003	NUM
fsr-3381	458	12	)	)	PUNCT
fsr-3381	458	13	.	.	PUNCT
fsr-3381	459	1	insights	insight	NOUN
fsr-3381	459	2	into	into	ADP
fsr-3381	459	3	customer	customer	NOUN
fsr-3381	459	4	motivations	motivation	NOUN
fsr-3381	459	5	for	for	ADP
fsr-3381	459	6	switching	switch	VERB
fsr-3381	459	7	to	to	ADP
fsr-3381	459	8	internet	internet	NOUN
fsr-3381	459	9	banking	banking	NOUN
fsr-3381	459	10	.	.	PUNCT
fsr-3381	460	1	international	international	ADJ
fsr-3381	460	2	review	review	NOUN
fsr-3381	460	3	of	of	ADP
fsr-3381	460	4	retail	retail	NOUN
fsr-3381	460	5	,	,	PUNCT
fsr-3381	460	6	distribution	distribution	NOUN
fsr-3381	460	7	and	and	CCONJ
fsr-3381	460	8	consumer	consumer	NOUN
fsr-3381	460	9	research	research	NOUN
fsr-3381	460	10	,	,	PUNCT
fsr-3381	460	11	13	13	NUM
fsr-3381	460	12	,	,	PUNCT
fsr-3381	460	13	375–392	375–392	NUM
fsr-3381	460	14	.	.	PUNCT
fsr-3381	461	1	dia	dia	PROPN
fsr-3381	461	2	,	,	PUNCT
fsr-3381	461	3	e.	e.	PROPN
fsr-3381	461	4	(	(	PUNCT
fsr-3381	461	5	2011	2011	NUM
fsr-3381	461	6	)	)	PUNCT
fsr-3381	461	7	.	.	PUNCT
fsr-3381	462	1	uncertainty	uncertainty	NOUN
fsr-3381	462	2	,	,	PUNCT
fsr-3381	462	3	trust	trust	NOUN
fsr-3381	462	4	,	,	PUNCT
fsr-3381	462	5	and	and	CCONJ
fsr-3381	462	6	the	the	DET
fsr-3381	462	7	regulation	regulation	NOUN
fsr-3381	462	8	of	of	ADP
fsr-3381	462	9	the	the	DET
fsr-3381	462	10	banking	banking	NOUN
fsr-3381	462	11	industry	industry	NOUN
fsr-3381	462	12	.	.	PUNCT
fsr-3381	463	1	international	international	ADJ
fsr-3381	463	2	review	review	NOUN
fsr-3381	463	3	of	of	ADP
fsr-3381	463	4	economics	economic	NOUN
fsr-3381	463	5	,	,	PUNCT
fsr-3381	463	6	58	58	NUM
fsr-3381	463	7	,	,	PUNCT
fsr-3381	463	8	213–228	213–228	NUM
fsr-3381	463	9	.	.	PUNCT
fsr-3381	463	10	diamond	diamond	PROPN
fsr-3381	463	11	,	,	PUNCT
fsr-3381	463	12	d.	d.	PROPN
fsr-3381	463	13	w.	w.	PROPN
fsr-3381	463	14	,	,	PUNCT
fsr-3381	463	15	&	&	CCONJ
fsr-3381	463	16	dybvig	dybvig	PROPN
fsr-3381	463	17	,	,	PUNCT
fsr-3381	463	18	p.	p.	NOUN
fsr-3381	463	19	h.	h.	PROPN
fsr-3381	463	20	(	(	PUNCT
fsr-3381	463	21	1983	1983	NUM
fsr-3381	463	22	)	)	PUNCT
fsr-3381	463	23	.	.	PUNCT
fsr-3381	464	1	bank	bank	NOUN
fsr-3381	464	2	runs	run	NOUN
fsr-3381	464	3	,	,	PUNCT
fsr-3381	464	4	deposit	deposit	NOUN
fsr-3381	464	5	insurance	insurance	NOUN
fsr-3381	464	6	,	,	PUNCT
fsr-3381	464	7	and	and	CCONJ
fsr-3381	464	8	liquidity	liquidity	NOUN
fsr-3381	464	9	.	.	PUNCT
fsr-3381	465	1	journal	journal	NOUN
fsr-3381	465	2	of	of	ADP
fsr-3381	465	3	political	political	ADJ
fsr-3381	465	4	economy	economy	NOUN
fsr-3381	465	5	,	,	PUNCT
fsr-3381	465	6	91	91	NUM
fsr-3381	465	7	,	,	PUNCT
fsr-3381	465	8	401–419	401–419	NUM
fsr-3381	465	9	.	.	PUNCT
fsr-3381	466	1	edelman	edelman	NOUN
fsr-3381	466	2	.	.	PUNCT
fsr-3381	467	1	(	(	PUNCT
fsr-3381	467	2	2017	2017	NUM
fsr-3381	467	3	)	)	PUNCT
fsr-3381	467	4	.	.	PUNCT
fsr-3381	468	1	edelman	edelman	PROPN
fsr-3381	468	2	trust	trust	NOUN
fsr-3381	468	3	barometer	barometer	NOUN
fsr-3381	468	4	(	(	PUNCT
fsr-3381	468	5	available	available	ADJ
fsr-3381	468	6	at	at	ADP
fsr-3381	468	7	https://www.edelman.com/research/2017-trustbarometer-global-results	https://www.edelman.com/research/2017-trustbarometer-global-result	NOUN
fsr-3381	468	8	)	)	PUNCT
fsr-3381	468	9	.	.	PUNCT
fsr-3381	469	1	ennew	ennew	PROPN
fsr-3381	469	2	,	,	PUNCT
fsr-3381	469	3	c.	c.	PROPN
fsr-3381	469	4	,	,	PUNCT
fsr-3381	469	5	kharouf	kharouf	PROPN
fsr-3381	469	6	,	,	PUNCT
fsr-3381	469	7	h.	h.	PROPN
fsr-3381	469	8	,	,	PUNCT
fsr-3381	469	9	&	&	CCONJ
fsr-3381	469	10	sekhon	sekhon	PROPN
fsr-3381	469	11	,	,	PUNCT
fsr-3381	469	12	h.	h.	PROPN
fsr-3381	469	13	(	(	PUNCT
fsr-3381	469	14	2011	2011	NUM
fsr-3381	469	15	)	)	PUNCT
fsr-3381	469	16	.	.	PUNCT
fsr-3381	470	1	trust	trust	NOUN
fsr-3381	470	2	in	in	ADP
fsr-3381	470	3	uk	uk	PROPN
fsr-3381	470	4	financial	financial	ADJ
fsr-3381	470	5	services	service	NOUN
fsr-3381	470	6	:	:	PUNCT
fsr-3381	470	7	a	a	DET
fsr-3381	470	8	longitudinal	longitudinal	ADJ
fsr-3381	470	9	analysis	analysis	NOUN
fsr-3381	470	10	.	.	PUNCT
fsr-3381	471	1	journal	journal	NOUN
fsr-3381	471	2	of	of	ADP
fsr-3381	471	3	financial	financial	ADJ
fsr-3381	471	4	services	service	NOUN
fsr-3381	471	5	marketing	marketing	NOUN
fsr-3381	471	6	,	,	PUNCT
fsr-3381	471	7	16	16	NUM
fsr-3381	471	8	,	,	PUNCT
fsr-3381	471	9	65–75	65–75	NUM
fsr-3381	471	10	.	.	PUNCT
fsr-3381	472	1	fornell	fornell	PROPN
fsr-3381	472	2	,	,	PUNCT
fsr-3381	472	3	c.	c.	PROPN
fsr-3381	472	4	,	,	PUNCT
fsr-3381	472	5	&	&	CCONJ
fsr-3381	472	6	larcker	larcker	PROPN
fsr-3381	472	7	,	,	PUNCT
fsr-3381	472	8	d.	d.	PROPN
fsr-3381	472	9	f.	f.	PROPN
fsr-3381	472	10	(	(	PUNCT
fsr-3381	472	11	1981	1981	NUM
fsr-3381	472	12	)	)	PUNCT
fsr-3381	472	13	.	.	PUNCT
fsr-3381	473	1	evaluating	evaluate	VERB
fsr-3381	473	2	structural	structural	ADJ
fsr-3381	473	3	equation	equation	NOUN
fsr-3381	473	4	models	model	NOUN
fsr-3381	473	5	with	with	ADP
fsr-3381	473	6	unobservable	unobservable	ADJ
fsr-3381	473	7	variables	variable	NOUN
fsr-3381	473	8	and	and	CCONJ
fsr-3381	473	9	measurement	measurement	NOUN
fsr-3381	473	10	error	error	NOUN
fsr-3381	473	11	.	.	PUNCT
fsr-3381	474	1	journal	journal	NOUN
fsr-3381	474	2	of	of	ADP
fsr-3381	474	3	marketing	marketing	NOUN
fsr-3381	474	4	research	research	NOUN
fsr-3381	474	5	,	,	PUNCT
fsr-3381	474	6	18	18	NUM
fsr-3381	474	7	,	,	PUNCT
fsr-3381	474	8	39–50	39–50	NUM
fsr-3381	474	9	.	.	PUNCT
fsr-3381	475	1	gallup	gallup	NOUN
fsr-3381	475	2	.	.	PUNCT
fsr-3381	476	1	(	(	PUNCT
fsr-3381	476	2	2013	2013	NUM
fsr-3381	476	3	)	)	PUNCT
fsr-3381	476	4	.	.	PUNCT
fsr-3381	477	1	confidence	confidence	NOUN
fsr-3381	477	2	in	in	ADP
fsr-3381	477	3	institutions	institution	NOUN
fsr-3381	477	4	(	(	PUNCT
fsr-3381	477	5	available	available	ADJ
fsr-3381	477	6	at	at	ADP
fsr-3381	477	7	http://www.gallup.com/poll/1597/confidince-institutions	http://www.gallup.com/poll/1597/confidince-institution	NOUN
fsr-3381	477	8	.	.	PUNCT
fsr-3381	478	1	aspx#1	aspx#1	PROPN
fsr-3381	478	2	)	)	PUNCT
fsr-3381	478	3	.	.	PUNCT
fsr-3381	479	1	gambetta	gambetta	PROPN
fsr-3381	479	2	,	,	PUNCT
fsr-3381	479	3	d.	d.	PROPN
fsr-3381	479	4	(	(	PUNCT
fsr-3381	479	5	1988	1988	NUM
fsr-3381	479	6	)	)	PUNCT
fsr-3381	479	7	.	.	PUNCT
fsr-3381	480	1	can	can	AUX
fsr-3381	480	2	we	we	PRON
fsr-3381	480	3	trust	trust	VERB
fsr-3381	480	4	trust	trust	NOUN
fsr-3381	480	5	?	?	PUNCT
fsr-3381	481	1	in	in	ADP
fsr-3381	481	2	d.	d.	PROPN
fsr-3381	481	3	gambetta	gambetta	PROPN
fsr-3381	481	4	(	(	PUNCT
fsr-3381	481	5	ed	ed	NOUN
fsr-3381	481	6	.	.	PUNCT
fsr-3381	481	7	)	)	PUNCT
fsr-3381	481	8	,	,	PUNCT
fsr-3381	481	9	trust	trust	NOUN
fsr-3381	481	10	:	:	PUNCT
fsr-3381	481	11	making	make	VERB
fsr-3381	481	12	and	and	CCONJ
fsr-3381	481	13	breaking	break	VERB
fsr-3381	481	14	cooperative	cooperative	ADJ
fsr-3381	481	15	relations	relation	NOUN
fsr-3381	481	16	(	(	PUNCT
fsr-3381	481	17	pp.725–737	pp.725–737	PROPN
fsr-3381	481	18	)	)	PUNCT
fsr-3381	481	19	.	.	PUNCT
fsr-3381	482	1	oxford	oxford	NOUN
fsr-3381	482	2	:	:	PUNCT
fsr-3381	482	3	university	university	NOUN
fsr-3381	482	4	of	of	ADP
fsr-3381	482	5	oxford	oxford	PROPN
fsr-3381	482	6	.	.	PUNCT
fsr-3381	483	1	geyskens	geyskens	PROPN
fsr-3381	483	2	,	,	PUNCT
fsr-3381	483	3	i.	i.	NOUN
fsr-3381	483	4	,	,	PUNCT
fsr-3381	483	5	steenkamp	steenkamp	PROPN
fsr-3381	483	6	,	,	PUNCT
fsr-3381	483	7	j.	j.	PROPN
fsr-3381	483	8	e.	e.	PROPN
fsr-3381	483	9	b.	b.	PROPN
fsr-3381	483	10	m.	m.	PROPN
fsr-3381	483	11	,	,	PUNCT
fsr-3381	483	12	&	&	CCONJ
fsr-3381	483	13	kumar	kumar	PROPN
fsr-3381	483	14	,	,	PUNCT
fsr-3381	483	15	n.	n.	PROPN
fsr-3381	483	16	(	(	PUNCT
fsr-3381	483	17	1999	1999	NUM
fsr-3381	483	18	)	)	PUNCT
fsr-3381	483	19	.	.	PUNCT
fsr-3381	484	1	a	a	DET
fsr-3381	484	2	meta	meta	ADJ
fsr-3381	484	3	-	-	PUNCT
fsr-3381	484	4	analysis	analysis	NOUN
fsr-3381	484	5	of	of	ADP
fsr-3381	484	6	satisfaction	satisfaction	NOUN
fsr-3381	484	7	in	in	ADP
fsr-3381	484	8	marketing	marketing	NOUN
fsr-3381	484	9	channel	channel	NOUN
fsr-3381	484	10	relationships	relationship	NOUN
fsr-3381	484	11	.	.	PUNCT
fsr-3381	485	1	journal	journal	NOUN
fsr-3381	485	2	of	of	ADP
fsr-3381	485	3	marketing	marketing	NOUN
fsr-3381	485	4	research	research	NOUN
fsr-3381	485	5	,	,	PUNCT
fsr-3381	485	6	36	36	NUM
fsr-3381	485	7	,	,	PUNCT
fsr-3381	485	8	223–238	223–238	NUM
fsr-3381	485	9	.	.	PUNCT
fsr-3381	486	1	gough	gough	PROPN
fsr-3381	486	2	,	,	PUNCT
fsr-3381	486	3	o.	o.	PROPN
fsr-3381	486	4	,	,	PUNCT
fsr-3381	486	5	&	&	CCONJ
fsr-3381	486	6	niza	niza	PROPN
fsr-3381	486	7	,	,	PUNCT
fsr-3381	486	8	c.	c.	PROPN
fsr-3381	486	9	(	(	PUNCT
fsr-3381	486	10	2011	2011	NUM
fsr-3381	486	11	)	)	PUNCT
fsr-3381	486	12	.	.	PUNCT
fsr-3381	487	1	retirement	retirement	NOUN
fsr-3381	487	2	saving	saving	NOUN
fsr-3381	487	3	choices	choice	NOUN
fsr-3381	487	4	:	:	PUNCT
fsr-3381	487	5	review	review	NOUN
fsr-3381	487	6	of	of	ADP
fsr-3381	487	7	the	the	DET
fsr-3381	487	8	literature	literature	NOUN
fsr-3381	487	9	and	and	CCONJ
fsr-3381	487	10	policy	policy	NOUN
fsr-3381	487	11	implications	implication	NOUN
fsr-3381	487	12	.	.	PUNCT
fsr-3381	488	1	journal	journal	NOUN
fsr-3381	488	2	of	of	ADP
fsr-3381	488	3	population	population	NOUN
fsr-3381	488	4	ageing	ageing	NOUN
fsr-3381	488	5	,	,	PUNCT
fsr-3381	488	6	4	4	NUM
fsr-3381	488	7	,	,	PUNCT
fsr-3381	488	8	97–117	97–117	PROPN
fsr-3381	488	9	.	.	PUNCT
fsr-3381	489	1	gulati	gulati	PROPN
fsr-3381	489	2	,	,	PUNCT
fsr-3381	489	3	r.	r.	PROPN
fsr-3381	489	4	(	(	PUNCT
fsr-3381	489	5	1995	1995	NUM
fsr-3381	489	6	)	)	PUNCT
fsr-3381	489	7	.	.	PUNCT
fsr-3381	490	1	does	do	VERB
fsr-3381	490	2	familiarity	familiarity	NOUN
fsr-3381	490	3	breed	breed	PROPN
fsr-3381	490	4	trust	trust	PROPN
fsr-3381	490	5	?	?	PUNCT
fsr-3381	491	1	the	the	DET
fsr-3381	491	2	implications	implication	NOUN
fsr-3381	491	3	of	of	ADP
fsr-3381	491	4	repeated	repeat	VERB
fsr-3381	491	5	ties	tie	NOUN
fsr-3381	491	6	for	for	ADP
fsr-3381	491	7	contractual	contractual	ADJ
fsr-3381	491	8	choice	choice	NOUN
fsr-3381	491	9	in	in	ADP
fsr-3381	491	10	alliances	alliance	NOUN
fsr-3381	491	11	.	.	PUNCT
fsr-3381	492	1	academy	academy	PROPN
fsr-3381	492	2	of	of	ADP
fsr-3381	492	3	management	management	PROPN
fsr-3381	492	4	journal	journal	NOUN
fsr-3381	492	5	,	,	PUNCT
fsr-3381	492	6	38	38	NUM
fsr-3381	492	7	,	,	PUNCT
fsr-3381	492	8	85–112	85–112	NUM
fsr-3381	492	9	.	.	PUNCT
fsr-3381	492	10	hair	hair	NOUN
fsr-3381	492	11	,	,	PUNCT
fsr-3381	492	12	j.	j.	PROPN
fsr-3381	492	13	f.	f.	PROPN
fsr-3381	492	14	j.	j.	PROPN
fsr-3381	492	15	,	,	PUNCT
fsr-3381	492	16	black	black	PROPN
fsr-3381	492	17	,	,	PUNCT
fsr-3381	492	18	w.	w.	PROPN
fsr-3381	492	19	c.	c.	PROPN
fsr-3381	492	20	,	,	PUNCT
fsr-3381	492	21	babin	babin	PROPN
fsr-3381	492	22	,	,	PUNCT
fsr-3381	492	23	b.	b.	PROPN
fsr-3381	492	24	j.	j.	PROPN
fsr-3381	492	25	,	,	PUNCT
fsr-3381	492	26	anderson	anderson	PROPN
fsr-3381	492	27	,	,	PUNCT
fsr-3381	492	28	r.	r.	PROPN
fsr-3381	492	29	e.	e.	PROPN
fsr-3381	492	30	,	,	PUNCT
fsr-3381	492	31	&	&	CCONJ
fsr-3381	492	32	tatham	tatham	PROPN
fsr-3381	492	33	,	,	PUNCT
fsr-3381	492	34	r.	r.	PROPN
fsr-3381	492	35	l.	l.	PROPN
fsr-3381	492	36	(	(	PUNCT
fsr-3381	492	37	2010	2010	NUM
fsr-3381	492	38	)	)	PUNCT
fsr-3381	492	39	.	.	PUNCT
fsr-3381	493	1	multivariate	multivariate	NOUN
fsr-3381	493	2	data	datum	NOUN
fsr-3381	493	3	analysis	analysis	NOUN
fsr-3381	493	4	.	.	PUNCT
fsr-3381	494	1	upper	upper	ADJ
fsr-3381	494	2	saddle	saddle	PROPN
fsr-3381	494	3	river	river	PROPN
fsr-3381	494	4	,	,	PUNCT
fsr-3381	494	5	nj	nj	PROPN
fsr-3381	494	6	:	:	PUNCT
fsr-3381	494	7	prentice	prentice	NOUN
fsr-3381	494	8	-	-	PUNCT
fsr-3381	494	9	hall	hall	NOUN
fsr-3381	494	10	.	.	PUNCT
fsr-3381	495	1	hayes	hayes	PROPN
fsr-3381	495	2	,	,	PUNCT
fsr-3381	495	3	a.	a.	PROPN
fsr-3381	495	4	f.	f.	PROPN
fsr-3381	495	5	,	,	PUNCT
fsr-3381	495	6	&	&	CCONJ
fsr-3381	495	7	scharkow	scharkow	PROPN
fsr-3381	495	8	,	,	PUNCT
fsr-3381	495	9	m.	m.	NOUN
fsr-3381	495	10	(	(	PUNCT
fsr-3381	495	11	2013	2013	NUM
fsr-3381	495	12	)	)	PUNCT
fsr-3381	495	13	.	.	PUNCT
fsr-3381	496	1	the	the	DET
fsr-3381	496	2	relative	relative	ADJ
fsr-3381	496	3	trustworthiness	trustworthiness	NOUN
fsr-3381	496	4	of	of	ADP
fsr-3381	496	5	inferential	inferential	ADJ
fsr-3381	496	6	tests	test	NOUN
fsr-3381	496	7	of	of	ADP
fsr-3381	496	8	the	the	DET
fsr-3381	496	9	indirect	indirect	ADJ
fsr-3381	496	10	effect	effect	NOUN
fsr-3381	496	11	in	in	ADP
fsr-3381	496	12	statistical	statistical	ADJ
fsr-3381	496	13	mediation	mediation	NOUN
fsr-3381	496	14	analysis	analysis	NOUN
fsr-3381	496	15	:	:	PUNCT
fsr-3381	496	16	does	do	AUX
fsr-3381	496	17	method	method	VERB
fsr-3381	496	18	really	really	ADV
fsr-3381	496	19	matter	matter	ADV
fsr-3381	496	20	?	?	PUNCT
fsr-3381	497	1	psychological	psychological	ADJ
fsr-3381	497	2	science	science	NOUN
fsr-3381	497	3	,	,	PUNCT
fsr-3381	497	4	24	24	NUM
fsr-3381	497	5	,	,	PUNCT
fsr-3381	497	6	1918–1927	1918–1927	NUM
fsr-3381	497	7	.	.	PUNCT
fsr-3381	498	1	hermansson	hermansson	NOUN
fsr-3381	498	2	,	,	PUNCT
fsr-3381	498	3	c.	c.	NOUN
fsr-3381	498	4	(	(	PUNCT
fsr-3381	498	5	2015	2015	NUM
fsr-3381	498	6	)	)	PUNCT
fsr-3381	498	7	.	.	PUNCT
fsr-3381	499	1	understanding	understand	VERB
fsr-3381	499	2	the	the	DET
fsr-3381	499	3	relationships	relationship	NOUN
fsr-3381	499	4	between	between	ADP
fsr-3381	499	5	bank	bank	NOUN
fsr-3381	499	6	-	-	PUNCT
fsr-3381	499	7	customer	customer	NOUN
fsr-3381	499	8	relations	relation	NOUN
fsr-3381	499	9	,	,	PUNCT
fsr-3381	499	10	financial	financial	ADJ
fsr-3381	499	11	advisory	advisory	ADJ
fsr-3381	499	12	services	service	NOUN
fsr-3381	499	13	and	and	CCONJ
fsr-3381	499	14	saving	save	VERB
fsr-3381	499	15	behaviour	behaviour	NOUN
fsr-3381	499	16	(	(	PUNCT
fsr-3381	499	17	doctoral	doctoral	ADJ
fsr-3381	499	18	dissertation	dissertation	NOUN
fsr-3381	499	19	)	)	PUNCT
fsr-3381	499	20	.	.	PUNCT
fsr-3381	500	1	royal	royal	PROPN
fsr-3381	500	2	institute	institute	PROPN
fsr-3381	500	3	of	of	ADP
fsr-3381	500	4	technology	technology	PROPN
fsr-3381	500	5	,	,	PUNCT
fsr-3381	500	6	stockholm	stockholm	PROPN
fsr-3381	500	7	,	,	PUNCT
fsr-3381	500	8	sweden	sweden	PROPN
fsr-3381	500	9	.	.	PUNCT
fsr-3381	501	1	isbn	isbn	PROPN
fsr-3381	501	2	:	:	PUNCT
fsr-3381	501	3	978	978	NUM
fsr-3381	501	4	-	-	SYM
fsr-3381	501	5	91	91	NUM
fsr-3381	501	6	-	-	PUNCT
fsr-3381	501	7	87111	87111	NUM
fsr-3381	501	8	-	-	PUNCT
fsr-3381	501	9	02	02	NUM
fsr-3381	501	10	-	-	PUNCT
fsr-3381	501	11	0	0	NUM
fsr-3381	501	12	.	.	PUNCT
fsr-3381	502	1	hong	hong	PROPN
fsr-3381	502	2	,	,	PUNCT
fsr-3381	502	3	i.	i.	PROPN
fsr-3381	502	4	b.	b.	PROPN
fsr-3381	502	5	,	,	PUNCT
fsr-3381	502	6	&	&	CCONJ
fsr-3381	502	7	cho	cho	PROPN
fsr-3381	502	8	,	,	PUNCT
fsr-3381	502	9	h.	h.	PROPN
fsr-3381	502	10	(	(	PUNCT
fsr-3381	502	11	2011	2011	NUM
fsr-3381	502	12	)	)	PUNCT
fsr-3381	502	13	.	.	PUNCT
fsr-3381	503	1	the	the	DET
fsr-3381	503	2	impact	impact	NOUN
fsr-3381	503	3	of	of	ADP
fsr-3381	503	4	consumer	consumer	NOUN
fsr-3381	503	5	trust	trust	NOUN
fsr-3381	503	6	on	on	ADP
fsr-3381	503	7	attitudinal	attitudinal	ADJ
fsr-3381	503	8	loyalty	loyalty	NOUN
fsr-3381	503	9	and	and	CCONJ
fsr-3381	503	10	purchase	purchase	NOUN
fsr-3381	503	11	intentions	intention	NOUN
fsr-3381	503	12	in	in	ADP
fsr-3381	503	13	b2c	b2c	PROPN
fsr-3381	503	14	e	e	NOUN
fsr-3381	503	15	-	-	NOUN
fsr-3381	503	16	marketplaces	marketplace	NOUN
fsr-3381	503	17	:	:	PUNCT
fsr-3381	503	18	intermediary	intermediary	ADJ
fsr-3381	503	19	trust	trust	NOUN
fsr-3381	503	20	vs.	vs.	ADP
fsr-3381	503	21	seller	seller	NOUN
fsr-3381	503	22	trust	trust	PROPN
fsr-3381	503	23	.	.	PUNCT
fsr-3381	504	1	international	international	ADJ
fsr-3381	504	2	journal	journal	PROPN
fsr-3381	504	3	of	of	ADP
fsr-3381	504	4	information	information	NOUN
fsr-3381	504	5	management	management	NOUN
fsr-3381	504	6	,	,	PUNCT
fsr-3381	504	7	31	31	NUM
fsr-3381	504	8	,	,	PUNCT
fsr-3381	504	9	469–479	469–479	NUM
fsr-3381	504	10	.	.	PUNCT
fsr-3381	505	1	howcroft	howcroft	PROPN
fsr-3381	505	2	,	,	PUNCT
fsr-3381	505	3	b.	b.	PROPN
fsr-3381	505	4	,	,	PUNCT
fsr-3381	505	5	hewer	hewer	PROPN
fsr-3381	505	6	,	,	PUNCT
fsr-3381	505	7	p.	p.	PROPN
fsr-3381	505	8	,	,	PUNCT
fsr-3381	505	9	&	&	CCONJ
fsr-3381	505	10	durkin	durkin	PROPN
fsr-3381	505	11	,	,	PUNCT
fsr-3381	505	12	m.	m.	NOUN
fsr-3381	505	13	(	(	PUNCT
fsr-3381	505	14	2003	2003	NUM
fsr-3381	505	15	)	)	PUNCT
fsr-3381	505	16	.	.	PUNCT
fsr-3381	506	1	banker	banker	NOUN
fsr-3381	506	2	-	-	PUNCT
fsr-3381	506	3	customer	customer	NOUN
fsr-3381	506	4	interactions	interaction	NOUN
fsr-3381	506	5	in	in	ADP
fsr-3381	506	6	financial	financial	ADJ
fsr-3381	506	7	services	service	NOUN
fsr-3381	506	8	.	.	PUNCT
fsr-3381	507	1	journal	journal	NOUN
fsr-3381	507	2	of	of	ADP
fsr-3381	507	3	marketing	marketing	NOUN
fsr-3381	507	4	management	management	NOUN
fsr-3381	507	5	,	,	PUNCT
fsr-3381	507	6	19	19	NUM
fsr-3381	507	7	,	,	PUNCT
fsr-3381	507	8	1001–1020	1001–1020	NUM
fsr-3381	507	9	.	.	PUNCT
fsr-3381	508	1	johnson	johnson	PROPN
fsr-3381	508	2	,	,	PUNCT
fsr-3381	508	3	d.	d.	PROPN
fsr-3381	508	4	,	,	PUNCT
fsr-3381	508	5	&	&	CCONJ
fsr-3381	508	6	grayson	grayson	PROPN
fsr-3381	508	7	,	,	PUNCT
fsr-3381	508	8	k.	k.	PROPN
fsr-3381	508	9	(	(	PUNCT
fsr-3381	508	10	2005	2005	NUM
fsr-3381	508	11	)	)	PUNCT
fsr-3381	508	12	.	.	PUNCT
fsr-3381	509	1	cognitive	cognitive	ADJ
fsr-3381	509	2	and	and	CCONJ
fsr-3381	509	3	affective	affective	ADJ
fsr-3381	509	4	trust	trust	NOUN
fsr-3381	509	5	in	in	ADP
fsr-3381	509	6	service	service	NOUN
fsr-3381	509	7	relationships	relationship	NOUN
fsr-3381	509	8	.	.	PUNCT
fsr-3381	510	1	journal	journal	NOUN
fsr-3381	510	2	of	of	ADP
fsr-3381	510	3	business	business	NOUN
fsr-3381	510	4	research	research	NOUN
fsr-3381	510	5	,	,	PUNCT
fsr-3381	510	6	58	58	NUM
fsr-3381	510	7	,	,	PUNCT
fsr-3381	510	8	500–507	500–507	NUM
fsr-3381	510	9	.	.	PUNCT
fsr-3381	511	1	jones	jones	PROPN
fsr-3381	511	2	,	,	PUNCT
fsr-3381	511	3	g.	g.	PROPN
fsr-3381	511	4	r.	r.	PROPN
fsr-3381	511	5	,	,	PUNCT
fsr-3381	511	6	&	&	CCONJ
fsr-3381	511	7	george	george	PROPN
fsr-3381	511	8	,	,	PUNCT
fsr-3381	511	9	j.	j.	PROPN
fsr-3381	511	10	m.	m.	PROPN
fsr-3381	511	11	(	(	PUNCT
fsr-3381	511	12	1998	1998	NUM
fsr-3381	511	13	)	)	PUNCT
fsr-3381	511	14	.	.	PUNCT
fsr-3381	512	1	the	the	DET
fsr-3381	512	2	experience	experience	NOUN
fsr-3381	512	3	and	and	CCONJ
fsr-3381	512	4	evolution	evolution	NOUN
fsr-3381	512	5	of	of	ADP
fsr-3381	512	6	trust	trust	NOUN
fsr-3381	512	7	:	:	PUNCT
fsr-3381	512	8	implications	implication	NOUN
fsr-3381	512	9	for	for	ADP
fsr-3381	512	10	cooperation	cooperation	NOUN
fsr-3381	512	11	and	and	CCONJ
fsr-3381	512	12	teamwork	teamwork	NOUN
fsr-3381	512	13	.	.	PUNCT
fsr-3381	513	1	academy	academy	PROPN
fsr-3381	513	2	of	of	ADP
fsr-3381	513	3	management	management	PROPN
fsr-3381	513	4	review	review	NOUN
fsr-3381	513	5	,	,	PUNCT
fsr-3381	513	6	23	23	NUM
fsr-3381	513	7	,	,	PUNCT
fsr-3381	513	8	531–546	531–546	NUM
fsr-3381	513	9	.	.	PUNCT
fsr-3381	514	1	kantsperger	kantsperger	NOUN
fsr-3381	514	2	,	,	PUNCT
fsr-3381	514	3	r.	r.	PROPN
fsr-3381	514	4	,	,	PUNCT
fsr-3381	514	5	&	&	CCONJ
fsr-3381	514	6	kunz	kunz	PROPN
fsr-3381	514	7	,	,	PUNCT
fsr-3381	514	8	w.	w.	PROPN
fsr-3381	514	9	(	(	PUNCT
fsr-3381	514	10	2010	2010	NUM
fsr-3381	514	11	)	)	PUNCT
fsr-3381	514	12	.	.	PUNCT
fsr-3381	515	1	consumer	consumer	NOUN
fsr-3381	515	2	trust	trust	NOUN
fsr-3381	515	3	in	in	ADP
fsr-3381	515	4	service	service	NOUN
fsr-3381	515	5	companies	company	NOUN
fsr-3381	515	6	:	:	PUNCT
fsr-3381	515	7	a	a	DET
fsr-3381	515	8	multiple	multiple	ADJ
fsr-3381	515	9	mediating	mediate	VERB
fsr-3381	515	10	analysis	analysis	NOUN
fsr-3381	515	11	.	.	PUNCT
fsr-3381	516	1	managing	manage	VERB
fsr-3381	516	2	service	service	NOUN
fsr-3381	516	3	quality	quality	NOUN
fsr-3381	516	4	,	,	PUNCT
fsr-3381	516	5	20	20	NUM
fsr-3381	516	6	,	,	PUNCT
fsr-3381	516	7	4–25	4–25	NOUN
fsr-3381	516	8	.	.	PUNCT
fsr-3381	517	1	96	96	NUM
fsr-3381	517	2	a.	a.	NOUN
fsr-3381	517	3	carlander	carlander	NOUN
fsr-3381	517	4	et	et	PROPN
fsr-3381	517	5	al	al	PROPN
fsr-3381	517	6	.	.	PUNCT
fsr-3381	517	7	/	/	SYM
fsr-3381	517	8	financial	financial	ADJ
fsr-3381	517	9	services	service	NOUN
fsr-3381	517	10	review	review	VERB
fsr-3381	517	11	27	27	NUM
fsr-3381	517	12	(	(	PUNCT
fsr-3381	517	13	2018	2018	NUM
fsr-3381	517	14	)	)	PUNCT
fsr-3381	517	15	83	83	NUM
fsr-3381	517	16	-	-	SYM
fsr-3381	517	17	98	98	NUM
fsr-3381	517	18	kaplan	kaplan	PROPN
fsr-3381	517	19	,	,	PUNCT
fsr-3381	517	20	d.	d.	PROPN
fsr-3381	517	21	(	(	PUNCT
fsr-3381	517	22	2009	2009	NUM
fsr-3381	517	23	)	)	PUNCT
fsr-3381	517	24	.	.	PUNCT
fsr-3381	518	1	structural	structural	ADJ
fsr-3381	518	2	equation	equation	NOUN
fsr-3381	518	3	modeling	modeling	NOUN
fsr-3381	518	4	:	:	PUNCT
fsr-3381	518	5	foundations	foundation	NOUN
fsr-3381	518	6	and	and	CCONJ
fsr-3381	518	7	extensions	extension	NOUN
fsr-3381	518	8	.	.	PUNCT
fsr-3381	519	1	thousand	thousand	NUM
fsr-3381	519	2	oaks	oak	NOUN
fsr-3381	519	3	,	,	PUNCT
fsr-3381	519	4	ca	can	AUX
fsr-3381	519	5	:	:	PUNCT
fsr-3381	519	6	sage	sage	VERB
fsr-3381	519	7	.	.	PUNCT
fsr-3381	520	1	king	king	NOUN
fsr-3381	520	2	-	-	PUNCT
fsr-3381	520	3	casas	casas	PROPN
fsr-3381	520	4	,	,	PUNCT
fsr-3381	520	5	b.	b.	PROPN
fsr-3381	520	6	,	,	PUNCT
fsr-3381	520	7	tomlin	tomlin	PROPN
fsr-3381	520	8	,	,	PUNCT
fsr-3381	520	9	d.	d.	PROPN
fsr-3381	520	10	,	,	PUNCT
fsr-3381	520	11	anen	anen	PROPN
fsr-3381	520	12	,	,	PUNCT
fsr-3381	520	13	c.	c.	PROPN
fsr-3381	520	14	,	,	PUNCT
fsr-3381	520	15	camerer	camerer	PROPN
fsr-3381	520	16	,	,	PUNCT
fsr-3381	520	17	c.	c.	PROPN
fsr-3381	520	18	f.	f.	PROPN
fsr-3381	520	19	,	,	PUNCT
fsr-3381	520	20	quartz	quartz	PROPN
fsr-3381	520	21	,	,	PUNCT
fsr-3381	520	22	s.	s.	PROPN
fsr-3381	520	23	r.	r.	PROPN
fsr-3381	520	24	,	,	PUNCT
fsr-3381	520	25	&	&	CCONJ
fsr-3381	520	26	montague	montague	PROPN
fsr-3381	520	27	,	,	PUNCT
fsr-3381	520	28	p.	p.	PROPN
fsr-3381	520	29	r.	r.	PROPN
fsr-3381	520	30	(	(	PUNCT
fsr-3381	520	31	2005	2005	NUM
fsr-3381	520	32	)	)	PUNCT
fsr-3381	520	33	.	.	PUNCT
fsr-3381	521	1	getting	get	VERB
fsr-3381	521	2	to	to	PART
fsr-3381	521	3	know	know	VERB
fsr-3381	521	4	you	you	PRON
fsr-3381	521	5	:	:	PUNCT
fsr-3381	521	6	reputation	reputation	NOUN
fsr-3381	521	7	and	and	CCONJ
fsr-3381	521	8	trust	trust	NOUN
fsr-3381	521	9	in	in	ADP
fsr-3381	521	10	a	a	DET
fsr-3381	521	11	two	two	NUM
fsr-3381	521	12	-	-	PUNCT
fsr-3381	521	13	person	person	NOUN
fsr-3381	521	14	economic	economic	ADJ
fsr-3381	521	15	exchange	exchange	NOUN
fsr-3381	521	16	.	.	PUNCT
fsr-3381	522	1	science	science	NOUN
fsr-3381	522	2	,	,	PUNCT
fsr-3381	522	3	308	308	NUM
fsr-3381	522	4	,	,	PUNCT
fsr-3381	522	5	78–83	78–83	NUM
fsr-3381	522	6	.	.	PUNCT
fsr-3381	522	7	krishnan	krishnan	PROPN
fsr-3381	522	8	,	,	PUNCT
fsr-3381	522	9	m.	m.	NOUN
fsr-3381	522	10	s.	s.	PROPN
fsr-3381	522	11	,	,	PUNCT
fsr-3381	522	12	ramaswamy	ramaswamy	ADJ
fsr-3381	522	13	,	,	PUNCT
fsr-3381	522	14	v.	v.	PROPN
fsr-3381	522	15	,	,	PUNCT
fsr-3381	522	16	meyer	meyer	PROPN
fsr-3381	522	17	,	,	PUNCT
fsr-3381	522	18	c.	c.	PROPN
fsr-3381	522	19	m.	m.	PROPN
fsr-3381	522	20	,	,	PUNCT
fsr-3381	522	21	&	&	CCONJ
fsr-3381	522	22	damien	damien	PROPN
fsr-3381	522	23	,	,	PUNCT
fsr-3381	522	24	p.	p.	PROPN
fsr-3381	522	25	(	(	PUNCT
fsr-3381	522	26	1999	1999	NUM
fsr-3381	522	27	)	)	PUNCT
fsr-3381	522	28	.	.	PUNCT
fsr-3381	523	1	customer	customer	NOUN
fsr-3381	523	2	satisfaction	satisfaction	NOUN
fsr-3381	523	3	for	for	ADP
fsr-3381	523	4	financial	financial	ADJ
fsr-3381	523	5	services	service	NOUN
fsr-3381	523	6	:	:	PUNCT
fsr-3381	523	7	the	the	DET
fsr-3381	523	8	role	role	NOUN
fsr-3381	523	9	of	of	ADP
fsr-3381	523	10	products	product	NOUN
fsr-3381	523	11	,	,	PUNCT
fsr-3381	523	12	services	service	NOUN
fsr-3381	523	13	,	,	PUNCT
fsr-3381	523	14	and	and	CCONJ
fsr-3381	523	15	information	information	NOUN
fsr-3381	523	16	technology	technology	NOUN
fsr-3381	523	17	.	.	PUNCT
fsr-3381	524	1	management	management	NOUN
fsr-3381	524	2	science	science	NOUN
fsr-3381	524	3	,	,	PUNCT
fsr-3381	524	4	45	45	NUM
fsr-3381	524	5	,	,	PUNCT
fsr-3381	524	6	1194–1209	1194–1209	NUM
fsr-3381	524	7	.	.	PUNCT
fsr-3381	525	1	kpmg	kpmg	PROPN
fsr-3381	525	2	nunwood	nunwood	PROPN
fsr-3381	525	3	.	.	PUNCT
fsr-3381	526	1	(	(	PUNCT
fsr-3381	526	2	2016	2016	NUM
fsr-3381	526	3	)	)	PUNCT
fsr-3381	526	4	.	.	PUNCT
fsr-3381	527	1	banking	bank	VERB
fsr-3381	527	2	the	the	DET
fsr-3381	527	3	customer	customer	NOUN
fsr-3381	527	4	experience	experience	NOUN
fsr-3381	527	5	dividend	dividend	NOUN
fsr-3381	527	6	(	(	PUNCT
fsr-3381	527	7	available	available	ADJ
fsr-3381	527	8	at	at	ADP
fsr-3381	527	9	https://www.nunwood.com/	https://www.nunwood.com/	NOUN
fsr-3381	527	10	excellence	excellence	NOUN
fsr-3381	527	11	-	-	PUNCT
fsr-3381	527	12	centre	centre	NOUN
fsr-3381	527	13	/	/	SYM
fsr-3381	527	14	publications	publication	NOUN
fsr-3381	527	15	/	/	SYM
fsr-3381	527	16	white	white	ADJ
fsr-3381	527	17	-	-	PUNCT
fsr-3381	527	18	papers/	papers/	NUM
fsr-3381	527	19	)	)	PUNCT
fsr-3381	527	20	.	.	PUNCT
fsr-3381	528	1	levy	levy	NOUN
fsr-3381	528	2	,	,	PUNCT
fsr-3381	528	3	s.	s.	PROPN
fsr-3381	528	4	,	,	PUNCT
fsr-3381	528	5	&	&	CCONJ
fsr-3381	528	6	hino	hino	PROPN
fsr-3381	528	7	,	,	PUNCT
fsr-3381	528	8	h.	h.	PROPN
fsr-3381	528	9	(	(	PUNCT
fsr-3381	528	10	2016	2016	NUM
fsr-3381	528	11	)	)	PUNCT
fsr-3381	528	12	.	.	PUNCT
fsr-3381	529	1	emotional	emotional	ADJ
fsr-3381	529	2	brand	brand	NOUN
fsr-3381	529	3	attachment	attachment	NOUN
fsr-3381	529	4	:	:	PUNCT
fsr-3381	529	5	a	a	DET
fsr-3381	529	6	factor	factor	NOUN
fsr-3381	529	7	in	in	ADP
fsr-3381	529	8	customer	customer	NOUN
fsr-3381	529	9	-	-	PUNCT
fsr-3381	529	10	bank	bank	NOUN
fsr-3381	529	11	relationships	relationship	NOUN
fsr-3381	529	12	.	.	PUNCT
fsr-3381	530	1	international	international	ADJ
fsr-3381	530	2	journal	journal	PROPN
fsr-3381	530	3	of	of	ADP
fsr-3381	530	4	bank	bank	PROPN
fsr-3381	530	5	marketing	marketing	NOUN
fsr-3381	530	6	,	,	PUNCT
fsr-3381	530	7	34	34	NUM
fsr-3381	530	8	,	,	PUNCT
fsr-3381	530	9	136–150	136–150	NUM
fsr-3381	530	10	.	.	PUNCT
fsr-3381	531	1	lewicki	lewicki	PROPN
fsr-3381	531	2	,	,	PUNCT
fsr-3381	531	3	r.	r.	PROPN
fsr-3381	531	4	j.	j.	PROPN
fsr-3381	531	5	,	,	PUNCT
fsr-3381	531	6	&	&	CCONJ
fsr-3381	531	7	bunker	bunker	PROPN
fsr-3381	531	8	,	,	PUNCT
fsr-3381	531	9	b.	b.	PROPN
fsr-3381	531	10	b.	b.	PROPN
fsr-3381	531	11	(	(	PUNCT
fsr-3381	531	12	1995	1995	NUM
fsr-3381	531	13	)	)	PUNCT
fsr-3381	531	14	.	.	PUNCT
fsr-3381	532	1	trust	trust	NOUN
fsr-3381	532	2	in	in	ADP
fsr-3381	532	3	relationships	relationship	NOUN
fsr-3381	532	4	:	:	PUNCT
fsr-3381	532	5	a	a	DET
fsr-3381	532	6	model	model	NOUN
fsr-3381	532	7	of	of	ADP
fsr-3381	532	8	development	development	NOUN
fsr-3381	532	9	and	and	CCONJ
fsr-3381	532	10	decline	decline	NOUN
fsr-3381	532	11	.	.	PUNCT
fsr-3381	533	1	in	in	ADP
fsr-3381	533	2	b.	b.	PROPN
fsr-3381	533	3	b.	b.	PROPN
fsr-3381	533	4	bunker	bunker	PROPN
fsr-3381	533	5	,	,	PUNCT
fsr-3381	533	6	j.	j.	PROPN
fsr-3381	533	7	z.	z.	PROPN
fsr-3381	533	8	rubin	rubin	PROPN
fsr-3381	533	9	,	,	PUNCT
fsr-3381	533	10	&	&	CCONJ
fsr-3381	533	11	associates	associates	PROPN
fsr-3381	533	12	(	(	PUNCT
fsr-3381	533	13	eds	ed	NOUN
fsr-3381	533	14	.	.	PUNCT
fsr-3381	533	15	)	)	PUNCT
fsr-3381	533	16	,	,	PUNCT
fsr-3381	533	17	conflict	conflict	NOUN
fsr-3381	533	18	,	,	PUNCT
fsr-3381	533	19	cooperation	cooperation	NOUN
fsr-3381	533	20	and	and	CCONJ
fsr-3381	533	21	justice	justice	NOUN
fsr-3381	533	22	:	:	PUNCT
fsr-3381	533	23	essays	essay	NOUN
fsr-3381	533	24	inspired	inspire	VERB
fsr-3381	533	25	by	by	ADP
fsr-3381	533	26	the	the	DET
fsr-3381	533	27	work	work	NOUN
fsr-3381	533	28	of	of	ADP
fsr-3381	533	29	morton	morton	PROPN
fsr-3381	533	30	deutsch	deutsch	PROPN
fsr-3381	533	31	(	(	PUNCT
fsr-3381	533	32	pp	pp	ADJ
fsr-3381	533	33	.	.	PUNCT
fsr-3381	533	34	133–173	133–173	NUM
fsr-3381	533	35	)	)	PUNCT
fsr-3381	533	36	.	.	PUNCT
fsr-3381	534	1	san	san	PROPN
fsr-3381	534	2	francisco	francisco	PROPN
fsr-3381	534	3	,	,	PUNCT
fsr-3381	534	4	ca	ca	NOUN
fsr-3381	534	5	:	:	PUNCT
fsr-3381	534	6	jossey	jossey	NOUN
fsr-3381	534	7	-	-	PUNCT
fsr-3381	534	8	bass	bass	NOUN
fsr-3381	534	9	.	.	PUNCT
fsr-3381	535	1	lusardi	lusardi	PROPN
fsr-3381	535	2	a.	a.	PROPN
fsr-3381	535	3	,	,	PUNCT
fsr-3381	535	4	&	&	CCONJ
fsr-3381	535	5	mitchell	mitchell	PROPN
fsr-3381	535	6	,	,	PUNCT
fsr-3381	535	7	o.	o.	PROPN
fsr-3381	535	8	s.	s.	PROPN
fsr-3381	535	9	(	(	PUNCT
fsr-3381	535	10	2007	2007	NUM
fsr-3381	535	11	)	)	PUNCT
fsr-3381	535	12	.	.	PUNCT
fsr-3381	536	1	financial	financial	ADJ
fsr-3381	536	2	literacy	literacy	NOUN
fsr-3381	536	3	and	and	CCONJ
fsr-3381	536	4	retirement	retirement	NOUN
fsr-3381	536	5	preparedness	preparedness	NOUN
fsr-3381	536	6	:	:	PUNCT
fsr-3381	536	7	evidence	evidence	NOUN
fsr-3381	536	8	and	and	CCONJ
fsr-3381	536	9	implications	implication	NOUN
fsr-3381	536	10	for	for	ADP
fsr-3381	536	11	financial	financial	ADJ
fsr-3381	536	12	education	education	NOUN
fsr-3381	536	13	.	.	PUNCT
fsr-3381	537	1	business	business	NOUN
fsr-3381	537	2	economics	economic	NOUN
fsr-3381	537	3	,	,	PUNCT
fsr-3381	537	4	42	42	NUM
fsr-3381	537	5	,	,	PUNCT
fsr-3381	537	6	35–44	35–44	NUM
fsr-3381	537	7	.	.	PUNCT
fsr-3381	537	8	mackenzie	mackenzie	PROPN
fsr-3381	537	9	,	,	PUNCT
fsr-3381	537	10	s.	s.	PROPN
fsr-3381	537	11	b.	b.	PROPN
fsr-3381	537	12	,	,	PUNCT
fsr-3381	537	13	&	&	CCONJ
fsr-3381	537	14	podsakoff	podsakoff	PROPN
fsr-3381	537	15	,	,	PUNCT
fsr-3381	537	16	p.	p.	NOUN
fsr-3381	537	17	m.	m.	NOUN
fsr-3381	537	18	(	(	PUNCT
fsr-3381	537	19	2012	2012	NUM
fsr-3381	537	20	)	)	PUNCT
fsr-3381	537	21	.	.	PUNCT
fsr-3381	538	1	common	common	ADJ
fsr-3381	538	2	method	method	NOUN
fsr-3381	538	3	bias	bias	NOUN
fsr-3381	538	4	in	in	ADP
fsr-3381	538	5	marketing	marketing	NOUN
fsr-3381	538	6	:	:	PUNCT
fsr-3381	538	7	causes	cause	NOUN
fsr-3381	538	8	,	,	PUNCT
fsr-3381	538	9	mechanisms	mechanism	NOUN
fsr-3381	538	10	,	,	PUNCT
fsr-3381	538	11	and	and	CCONJ
fsr-3381	538	12	procedural	procedural	ADJ
fsr-3381	538	13	remedies	remedy	NOUN
fsr-3381	538	14	.	.	PUNCT
fsr-3381	539	1	journal	journal	NOUN
fsr-3381	539	2	of	of	ADP
fsr-3381	539	3	retailing	retailing	NOUN
fsr-3381	539	4	,	,	PUNCT
fsr-3381	539	5	88	88	NUM
fsr-3381	539	6	,	,	PUNCT
fsr-3381	539	7	542–555	542–555	NUM
fsr-3381	539	8	.	.	PUNCT
fsr-3381	540	1	malhotra	malhotra	PROPN
fsr-3381	540	2	,	,	PUNCT
fsr-3381	540	3	d.	d.	PROPN
fsr-3381	540	4	,	,	PUNCT
fsr-3381	540	5	&	&	CCONJ
fsr-3381	540	6	lumineau	lumineau	PROPN
fsr-3381	540	7	,	,	PUNCT
fsr-3381	540	8	f.	f.	PROPN
fsr-3381	540	9	(	(	PUNCT
fsr-3381	540	10	2011	2011	NUM
fsr-3381	540	11	)	)	PUNCT
fsr-3381	540	12	.	.	PUNCT
fsr-3381	541	1	trust	trust	NOUN
fsr-3381	541	2	and	and	CCONJ
fsr-3381	541	3	collaboration	collaboration	NOUN
fsr-3381	541	4	in	in	ADP
fsr-3381	541	5	the	the	DET
fsr-3381	541	6	aftermath	aftermath	NOUN
fsr-3381	541	7	of	of	ADP
fsr-3381	541	8	conflict	conflict	NOUN
fsr-3381	541	9	:	:	PUNCT
fsr-3381	541	10	the	the	DET
fsr-3381	541	11	effects	effect	NOUN
fsr-3381	541	12	of	of	ADP
fsr-3381	541	13	contract	contract	NOUN
fsr-3381	541	14	structure	structure	NOUN
fsr-3381	541	15	.	.	PUNCT
fsr-3381	542	1	journal	journal	NOUN
fsr-3381	542	2	of	of	ADP
fsr-3381	542	3	the	the	DET
fsr-3381	542	4	academy	academy	PROPN
fsr-3381	542	5	of	of	ADP
fsr-3381	542	6	management	management	NOUN
fsr-3381	542	7	,	,	PUNCT
fsr-3381	542	8	54	54	NUM
fsr-3381	542	9	,	,	PUNCT
fsr-3381	542	10	981–998	981–998	NUM
fsr-3381	542	11	.	.	PUNCT
fsr-3381	543	1	mather	mather	PROPN
fsr-3381	543	2	,	,	PUNCT
fsr-3381	543	3	m.	m.	NOUN
fsr-3381	543	4	,	,	PUNCT
fsr-3381	543	5	&	&	CCONJ
fsr-3381	543	6	johnson	johnson	PROPN
fsr-3381	543	7	,	,	PUNCT
fsr-3381	543	8	m.	m.	PROPN
fsr-3381	543	9	k.	k.	PROPN
fsr-3381	543	10	(	(	PUNCT
fsr-3381	543	11	2000	2000	NUM
fsr-3381	543	12	)	)	PUNCT
fsr-3381	543	13	.	.	PUNCT
fsr-3381	544	1	choice	choice	NOUN
fsr-3381	544	2	-	-	PUNCT
fsr-3381	544	3	supportive	supportive	ADJ
fsr-3381	544	4	source	source	NOUN
fsr-3381	544	5	monitoring	monitoring	NOUN
fsr-3381	544	6	:	:	PUNCT
fsr-3381	544	7	do	do	AUX
fsr-3381	544	8	our	our	PRON
fsr-3381	544	9	decisions	decision	NOUN
fsr-3381	544	10	seem	seem	VERB
fsr-3381	544	11	better	well	ADV
fsr-3381	544	12	to	to	ADP
fsr-3381	544	13	us	we	PRON
fsr-3381	544	14	as	as	SCONJ
fsr-3381	544	15	we	we	PRON
fsr-3381	544	16	age	age	VERB
fsr-3381	544	17	.	.	PUNCT
fsr-3381	545	1	psychology	psychology	NOUN
fsr-3381	545	2	and	and	CCONJ
fsr-3381	545	3	aging	aging	NOUN
fsr-3381	545	4	,	,	PUNCT
fsr-3381	545	5	15	15	NUM
fsr-3381	545	6	,	,	PUNCT
fsr-3381	545	7	596–606	596–606	NUM
fsr-3381	545	8	.	.	PUNCT
fsr-3381	545	9	moe	moe	PROPN
fsr-3381	545	10	,	,	PUNCT
fsr-3381	545	11	w.	w.	PROPN
fsr-3381	545	12	w.	w.	PROPN
fsr-3381	545	13	,	,	PUNCT
fsr-3381	545	14	netzer	netzer	PROPN
fsr-3381	545	15	,	,	PUNCT
fsr-3381	545	16	o.	o.	PROPN
fsr-3381	545	17	,	,	PUNCT
fsr-3381	545	18	&	&	CCONJ
fsr-3381	545	19	schweidel	schweidel	PROPN
fsr-3381	545	20	,	,	PUNCT
fsr-3381	545	21	d.	d.	PROPN
fsr-3381	545	22	a.	a.	PROPN
fsr-3381	545	23	(	(	PUNCT
fsr-3381	545	24	2017	2017	NUM
fsr-3381	545	25	)	)	PUNCT
fsr-3381	545	26	.	.	PUNCT
fsr-3381	546	1	social	social	ADJ
fsr-3381	546	2	media	medium	NOUN
fsr-3381	546	3	analytics	analytic	NOUN
fsr-3381	546	4	.	.	PUNCT
fsr-3381	547	1	in	in	ADP
fsr-3381	547	2	b.	b.	PROPN
fsr-3381	547	3	wierenga	wierenga	PROPN
fsr-3381	547	4	&	&	CCONJ
fsr-3381	547	5	r.	r.	PROPN
fsr-3381	547	6	van	van	PROPN
fsr-3381	547	7	der	der	PROPN
fsr-3381	547	8	lans	lans	PROPN
fsr-3381	547	9	(	(	PUNCT
fsr-3381	547	10	eds	ed	NOUN
fsr-3381	547	11	.	.	PUNCT
fsr-3381	547	12	)	)	PUNCT
fsr-3381	547	13	,	,	PUNCT
fsr-3381	547	14	handbooks	handbook	NOUN
fsr-3381	547	15	of	of	ADP
fsr-3381	547	16	marketing	marketing	NOUN
fsr-3381	547	17	decision	decision	NOUN
fsr-3381	547	18	models	model	NOUN
fsr-3381	547	19	(	(	PUNCT
fsr-3381	547	20	pp	pp	ADJ
fsr-3381	547	21	.	.	PUNCT
fsr-3381	547	22	483–504	483–504	NUM
fsr-3381	547	23	)	)	PUNCT
fsr-3381	547	24	.	.	PUNCT
fsr-3381	548	1	new	new	PROPN
fsr-3381	548	2	york	york	PROPN
fsr-3381	548	3	,	,	PUNCT
fsr-3381	548	4	ny	ny	PROPN
fsr-3381	548	5	:	:	PUNCT
fsr-3381	548	6	springer	springer	NOUN
fsr-3381	548	7	publishing	publishing	NOUN
fsr-3381	548	8	.	.	PUNCT
fsr-3381	549	1	moin	moin	PROPN
fsr-3381	549	2	,	,	PUNCT
fsr-3381	549	3	s.	s.	PROPN
fsr-3381	549	4	m.	m.	PROPN
fsr-3381	549	5	a.	a.	PROPN
fsr-3381	549	6	,	,	PUNCT
fsr-3381	549	7	devlin	devlin	PROPN
fsr-3381	549	8	,	,	PUNCT
fsr-3381	549	9	j.	j.	PROPN
fsr-3381	549	10	,	,	PUNCT
fsr-3381	549	11	&	&	CCONJ
fsr-3381	549	12	mckechnie	mckechnie	PROPN
fsr-3381	549	13	,	,	PUNCT
fsr-3381	549	14	s.	s.	PROPN
fsr-3381	549	15	(	(	PUNCT
fsr-3381	549	16	2015	2015	NUM
fsr-3381	549	17	)	)	PUNCT
fsr-3381	549	18	.	.	PUNCT
fsr-3381	550	1	trust	trust	NOUN
fsr-3381	550	2	in	in	ADP
fsr-3381	550	3	financial	financial	ADJ
fsr-3381	550	4	services	service	NOUN
fsr-3381	550	5	:	:	PUNCT
fsr-3381	550	6	impact	impact	NOUN
fsr-3381	550	7	of	of	ADP
fsr-3381	550	8	institutional	institutional	ADJ
fsr-3381	550	9	trust	trust	NOUN
fsr-3381	550	10	on	on	ADP
fsr-3381	550	11	trusting	trust	VERB
fsr-3381	550	12	belief	belief	NOUN
fsr-3381	550	13	.	.	PUNCT
fsr-3381	551	1	journal	journal	NOUN
fsr-3381	551	2	of	of	ADP
fsr-3381	551	3	financial	financial	ADJ
fsr-3381	551	4	services	service	NOUN
fsr-3381	551	5	marketing	marketing	NOUN
fsr-3381	551	6	,	,	PUNCT
fsr-3381	551	7	20	20	NUM
fsr-3381	551	8	,	,	PUNCT
fsr-3381	551	9	91–106	91–106	PROPN
fsr-3381	551	10	.	.	PUNCT
fsr-3381	552	1	plitt	plitt	PROPN
fsr-3381	552	2	,	,	PUNCT
fsr-3381	552	3	m.	m.	NOUN
fsr-3381	552	4	,	,	PUNCT
fsr-3381	552	5	savjani	savjani	PROPN
fsr-3381	552	6	,	,	PUNCT
fsr-3381	552	7	r.	r.	PROPN
fsr-3381	552	8	r.	r.	PROPN
fsr-3381	552	9	,	,	PUNCT
fsr-3381	552	10	&	&	CCONJ
fsr-3381	552	11	eagleman	eagleman	NOUN
fsr-3381	552	12	,	,	PUNCT
fsr-3381	552	13	d.	d.	PROPN
fsr-3381	552	14	m.	m.	PROPN
fsr-3381	552	15	(	(	PUNCT
fsr-3381	552	16	2015	2015	NUM
fsr-3381	552	17	)	)	PUNCT
fsr-3381	552	18	.	.	PUNCT
fsr-3381	553	1	are	be	AUX
fsr-3381	553	2	corporations	corporation	NOUN
fsr-3381	553	3	people	people	NOUN
fsr-3381	553	4	too	too	ADV
fsr-3381	553	5	?	?	PUNCT
fsr-3381	554	1	the	the	DET
fsr-3381	554	2	neural	neural	NOUN
fsr-3381	554	3	correlates	correlate	VERB
fsr-3381	554	4	of	of	ADP
fsr-3381	554	5	moral	moral	ADJ
fsr-3381	554	6	judgments	judgment	NOUN
fsr-3381	554	7	about	about	ADP
fsr-3381	554	8	companies	company	NOUN
fsr-3381	554	9	and	and	CCONJ
fsr-3381	554	10	individuals	individual	NOUN
fsr-3381	554	11	.	.	PUNCT
fsr-3381	555	1	social	social	ADJ
fsr-3381	555	2	neuroscience	neuroscience	NOUN
fsr-3381	555	3	,	,	PUNCT
fsr-3381	555	4	10	10	NUM
fsr-3381	555	5	,	,	PUNCT
fsr-3381	555	6	1–13	1–13	NOUN
fsr-3381	555	7	.	.	PUNCT
fsr-3381	556	1	ponder	ponder	VERB
fsr-3381	556	2	,	,	PUNCT
fsr-3381	556	3	n.	n.	NOUN
fsr-3381	556	4	,	,	PUNCT
fsr-3381	556	5	bugg	bugg	NOUN
fsr-3381	556	6	holloway	holloway	PROPN
fsr-3381	556	7	,	,	PUNCT
fsr-3381	556	8	b.	b.	PROPN
fsr-3381	556	9	,	,	PUNCT
fsr-3381	556	10	&	&	CCONJ
fsr-3381	556	11	hansen	hansen	PROPN
fsr-3381	556	12	,	,	PUNCT
fsr-3381	556	13	j.	j.	PROPN
fsr-3381	556	14	d.	d.	PROPN
fsr-3381	556	15	(	(	PUNCT
fsr-3381	556	16	2016	2016	NUM
fsr-3381	556	17	)	)	PUNCT
fsr-3381	556	18	.	.	PUNCT
fsr-3381	557	1	the	the	DET
fsr-3381	557	2	mediating	mediate	VERB
fsr-3381	557	3	effect	effect	NOUN
fsr-3381	557	4	of	of	ADP
fsr-3381	557	5	customers	customer	NOUN
fsr-3381	557	6	’	'	PUNCT
fsr-3381	557	7	intimacy	intimacy	NOUN
fsr-3381	557	8	perceptions	perception	NOUN
fsr-3381	557	9	on	on	ADP
fsr-3381	557	10	the	the	DET
fsr-3381	557	11	trust	trust	NOUN
fsr-3381	557	12	-	-	PUNCT
fsr-3381	557	13	commitment	commitment	NOUN
fsr-3381	557	14	relationship	relationship	NOUN
fsr-3381	557	15	.	.	PUNCT
fsr-3381	558	1	journal	journal	PROPN
fsr-3381	558	2	of	of	ADP
fsr-3381	558	3	services	service	NOUN
fsr-3381	558	4	marketing	marketing	NOUN
fsr-3381	558	5	,	,	PUNCT
fsr-3381	558	6	30	30	NUM
fsr-3381	558	7	,	,	PUNCT
fsr-3381	558	8	75–87	75–87	NUM
fsr-3381	558	9	.	.	PUNCT
fsr-3381	559	1	rawlins	rawlins	PROPN
fsr-3381	559	2	,	,	PUNCT
fsr-3381	559	3	b.	b.	PROPN
fsr-3381	559	4	(	(	PUNCT
fsr-3381	559	5	2009	2009	NUM
fsr-3381	559	6	)	)	PUNCT
fsr-3381	559	7	.	.	PUNCT
fsr-3381	560	1	give	give	VERB
fsr-3381	560	2	the	the	DET
fsr-3381	560	3	emperor	emperor	NOUN
fsr-3381	560	4	a	a	DET
fsr-3381	560	5	mirror	mirror	NOUN
fsr-3381	560	6	:	:	PUNCT
fsr-3381	560	7	toward	toward	ADP
fsr-3381	560	8	developing	develop	VERB
fsr-3381	560	9	a	a	DET
fsr-3381	560	10	stakeholder	stakeholder	NOUN
fsr-3381	560	11	measurement	measurement	NOUN
fsr-3381	560	12	of	of	ADP
fsr-3381	560	13	organizational	organizational	ADJ
fsr-3381	560	14	transparency	transparency	NOUN
fsr-3381	560	15	.	.	PUNCT
fsr-3381	561	1	journal	journal	NOUN
fsr-3381	561	2	of	of	ADP
fsr-3381	561	3	public	public	ADJ
fsr-3381	561	4	relations	relation	NOUN
fsr-3381	561	5	research	research	NOUN
fsr-3381	561	6	,	,	PUNCT
fsr-3381	561	7	21	21	NUM
fsr-3381	561	8	,	,	PUNCT
fsr-3381	561	9	71–99	71–99	NUM
fsr-3381	561	10	.	.	PUNCT
fsr-3381	562	1	rosenzweig	rosenzweig	PROPN
fsr-3381	562	2	,	,	PUNCT
fsr-3381	562	3	p.	p.	NOUN
fsr-3381	562	4	(	(	PUNCT
fsr-3381	562	5	2014	2014	NUM
fsr-3381	562	6	)	)	PUNCT
fsr-3381	562	7	.	.	PUNCT
fsr-3381	563	1	the	the	DET
fsr-3381	563	2	halo	halo	NOUN
fsr-3381	563	3	effect	effect	NOUN
fsr-3381	563	4	:	:	PUNCT
fsr-3381	563	5	how	how	SCONJ
fsr-3381	563	6	managers	manager	NOUN
fsr-3381	563	7	let	let	VERB
fsr-3381	563	8	themselves	themselves	PRON
fsr-3381	563	9	be	be	AUX
fsr-3381	563	10	deceived	deceive	VERB
fsr-3381	563	11	.	.	PUNCT
fsr-3381	564	1	new	new	PROPN
fsr-3381	564	2	york	york	PROPN
fsr-3381	564	3	,	,	PUNCT
fsr-3381	564	4	ny	ny	PROPN
fsr-3381	564	5	:	:	PUNCT
fsr-3381	564	6	simon	simon	PROPN
fsr-3381	564	7	&	&	CCONJ
fsr-3381	564	8	schuster	schuster	PROPN
fsr-3381	564	9	.	.	PUNCT
fsr-3381	565	1	sapienza	sapienza	PROPN
fsr-3381	565	2	,	,	PUNCT
fsr-3381	565	3	p.	p.	NOUN
fsr-3381	565	4	,	,	PUNCT
fsr-3381	565	5	&	&	CCONJ
fsr-3381	565	6	zingales	zingales	PROPN
fsr-3381	565	7	,	,	PUNCT
fsr-3381	565	8	l.	l.	PROPN
fsr-3381	565	9	(	(	PUNCT
fsr-3381	565	10	2012	2012	NUM
fsr-3381	565	11	)	)	PUNCT
fsr-3381	565	12	.	.	PUNCT
fsr-3381	566	1	a	a	DET
fsr-3381	566	2	trust	trust	NOUN
fsr-3381	566	3	crisis	crisis	NOUN
fsr-3381	566	4	.	.	PUNCT
fsr-3381	567	1	international	international	ADJ
fsr-3381	567	2	review	review	NOUN
fsr-3381	567	3	of	of	ADP
fsr-3381	567	4	finance	finance	NOUN
fsr-3381	567	5	,	,	PUNCT
fsr-3381	567	6	12	12	NUM
fsr-3381	567	7	,	,	PUNCT
fsr-3381	567	8	123–131	123–131	NUM
fsr-3381	567	9	.	.	PUNCT
fsr-3381	567	10	sekhon	sekhon	PROPN
fsr-3381	567	11	,	,	PUNCT
fsr-3381	567	12	h.	h.	PROPN
fsr-3381	567	13	,	,	PUNCT
fsr-3381	567	14	ennew	ennew	PROPN
fsr-3381	567	15	,	,	PUNCT
fsr-3381	567	16	c.	c.	PROPN
fsr-3381	567	17	,	,	PUNCT
fsr-3381	567	18	kharouf	kharouf	PROPN
fsr-3381	567	19	,	,	PUNCT
fsr-3381	567	20	h.	h.	PROPN
fsr-3381	567	21	,	,	PUNCT
fsr-3381	567	22	&	&	CCONJ
fsr-3381	567	23	devlin	devlin	PROPN
fsr-3381	567	24	,	,	PUNCT
fsr-3381	567	25	j.	j.	PROPN
fsr-3381	567	26	(	(	PUNCT
fsr-3381	567	27	2014	2014	NUM
fsr-3381	567	28	)	)	PUNCT
fsr-3381	567	29	.	.	PUNCT
fsr-3381	568	1	trustworthiness	trustworthiness	NOUN
fsr-3381	568	2	and	and	CCONJ
fsr-3381	568	3	trust	trust	NOUN
fsr-3381	568	4	:	:	PUNCT
fsr-3381	568	5	influences	influence	NOUN
fsr-3381	568	6	and	and	CCONJ
fsr-3381	568	7	implications	implication	NOUN
fsr-3381	568	8	.	.	PUNCT
fsr-3381	569	1	journal	journal	NOUN
fsr-3381	569	2	of	of	ADP
fsr-3381	569	3	marketing	marketing	NOUN
fsr-3381	569	4	management	management	NOUN
fsr-3381	569	5	,	,	PUNCT
fsr-3381	569	6	30	30	NUM
fsr-3381	569	7	,	,	PUNCT
fsr-3381	569	8	409–430	409–430	NUM
fsr-3381	569	9	.	.	PUNCT
fsr-3381	570	1	selnes	selnes	PROPN
fsr-3381	570	2	,	,	PUNCT
fsr-3381	570	3	f.	f.	PROPN
fsr-3381	570	4	(	(	PUNCT
fsr-3381	570	5	1998	1998	NUM
fsr-3381	570	6	)	)	PUNCT
fsr-3381	570	7	.	.	PUNCT
fsr-3381	571	1	antecedents	antecedent	NOUN
fsr-3381	571	2	and	and	CCONJ
fsr-3381	571	3	consequences	consequence	NOUN
fsr-3381	571	4	of	of	ADP
fsr-3381	571	5	trust	trust	NOUN
fsr-3381	571	6	and	and	CCONJ
fsr-3381	571	7	satisfaction	satisfaction	NOUN
fsr-3381	571	8	in	in	ADP
fsr-3381	571	9	buyer	buyer	NOUN
fsr-3381	571	10	-	-	PUNCT
fsr-3381	571	11	seller	seller	NOUN
fsr-3381	571	12	relationships	relationship	NOUN
fsr-3381	571	13	.	.	PUNCT
fsr-3381	572	1	european	european	ADJ
fsr-3381	572	2	journal	journal	PROPN
fsr-3381	572	3	of	of	ADP
fsr-3381	572	4	marketing	marketing	NOUN
fsr-3381	572	5	,	,	PUNCT
fsr-3381	572	6	32	32	NUM
fsr-3381	572	7	,	,	PUNCT
fsr-3381	572	8	305–322	305–322	NUM
fsr-3381	572	9	.	.	PUNCT
fsr-3381	572	10	shainesh	shainesh	PROPN
fsr-3381	572	11	,	,	PUNCT
fsr-3381	572	12	g.	g.	PROPN
fsr-3381	572	13	(	(	PUNCT
fsr-3381	572	14	2012	2012	NUM
fsr-3381	572	15	)	)	PUNCT
fsr-3381	572	16	.	.	PUNCT
fsr-3381	573	1	effects	effect	NOUN
fsr-3381	573	2	of	of	ADP
fsr-3381	573	3	trustworthiness	trustworthiness	NOUN
fsr-3381	573	4	and	and	CCONJ
fsr-3381	573	5	trust	trust	NOUN
fsr-3381	573	6	on	on	ADP
fsr-3381	573	7	loyalty	loyalty	NOUN
fsr-3381	573	8	and	and	CCONJ
fsr-3381	573	9	intentions	intention	NOUN
fsr-3381	573	10	:	:	PUNCT
fsr-3381	573	11	validating	validate	VERB
fsr-3381	573	12	a	a	DET
fsr-3381	573	13	parsimonious	parsimonious	ADJ
fsr-3381	573	14	model	model	NOUN
fsr-3381	573	15	in	in	ADP
fsr-3381	573	16	banking	banking	NOUN
fsr-3381	573	17	.	.	PUNCT
fsr-3381	574	1	international	international	ADJ
fsr-3381	574	2	journal	journal	PROPN
fsr-3381	574	3	of	of	ADP
fsr-3381	574	4	bank	bank	PROPN
fsr-3381	574	5	marketing	marketing	NOUN
fsr-3381	574	6	,	,	PUNCT
fsr-3381	574	7	30	30	NUM
fsr-3381	574	8	,	,	PUNCT
fsr-3381	574	9	267–279	267–279	NUM
fsr-3381	574	10	.	.	PUNCT
fsr-3381	575	1	(	(	PUNCT
fsr-3381	575	2	available	available	ADJ
fsr-3381	575	3	at	at	ADP
fsr-3381	575	4	http://dx.doi.org/	http://dx.doi.org/	PROPN
fsr-3381	575	5	10.1108/02652321211236905	10.1108/02652321211236905	NUM
fsr-3381	575	6	)	)	PUNCT
fsr-3381	575	7	.	.	PUNCT
fsr-3381	576	1	shin	shin	PROPN
fsr-3381	576	2	,	,	PUNCT
fsr-3381	576	3	h.	h.	PROPN
fsr-3381	576	4	s.	s.	PROPN
fsr-3381	576	5	(	(	PUNCT
fsr-3381	576	6	2009	2009	NUM
fsr-3381	576	7	)	)	PUNCT
fsr-3381	576	8	.	.	PUNCT
fsr-3381	577	1	reflections	reflection	NOUN
fsr-3381	577	2	on	on	ADP
fsr-3381	577	3	northern	northern	ADJ
fsr-3381	577	4	rock	rock	NOUN
fsr-3381	577	5	:	:	PUNCT
fsr-3381	577	6	the	the	DET
fsr-3381	577	7	bank	bank	NOUN
fsr-3381	577	8	run	run	NOUN
fsr-3381	577	9	that	that	PRON
fsr-3381	577	10	heralded	herald	VERB
fsr-3381	577	11	the	the	DET
fsr-3381	577	12	global	global	ADJ
fsr-3381	577	13	financial	financial	ADJ
fsr-3381	577	14	crisis	crisis	NOUN
fsr-3381	577	15	.	.	PUNCT
fsr-3381	578	1	journal	journal	NOUN
fsr-3381	578	2	of	of	ADP
fsr-3381	578	3	economic	economic	ADJ
fsr-3381	578	4	perspectives	perspective	NOUN
fsr-3381	578	5	,	,	PUNCT
fsr-3381	578	6	23	23	NUM
fsr-3381	578	7	,	,	PUNCT
fsr-3381	578	8	101–119	101–119	NUM
fsr-3381	578	9	.	.	PUNCT
fsr-3381	579	1	(	(	PUNCT
fsr-3381	579	2	available	available	ADJ
fsr-3381	579	3	at	at	ADP
fsr-3381	579	4	http://dx.doi.org/10.1257/jep.23.1.101	http://dx.doi.org/10.1257/jep.23.1.101	NOUN
fsr-3381	579	5	)	)	PUNCT
fsr-3381	579	6	.	.	PUNCT
fsr-3381	580	1	siegrist	siegrist	NOUN
fsr-3381	580	2	,	,	PUNCT
fsr-3381	580	3	m.	m.	NOUN
fsr-3381	580	4	,	,	PUNCT
fsr-3381	580	5	&	&	CCONJ
fsr-3381	580	6	cvetkovich	cvetkovich	PROPN
fsr-3381	580	7	,	,	PUNCT
fsr-3381	580	8	g.	g.	PROPN
fsr-3381	580	9	(	(	PUNCT
fsr-3381	580	10	2000	2000	NUM
fsr-3381	580	11	)	)	PUNCT
fsr-3381	580	12	.	.	PUNCT
fsr-3381	581	1	perceptions	perception	NOUN
fsr-3381	581	2	of	of	ADP
fsr-3381	581	3	hazards	hazard	NOUN
fsr-3381	581	4	:	:	PUNCT
fsr-3381	581	5	the	the	DET
fsr-3381	581	6	role	role	NOUN
fsr-3381	581	7	of	of	ADP
fsr-3381	581	8	social	social	ADJ
fsr-3381	581	9	trust	trust	NOUN
fsr-3381	581	10	and	and	CCONJ
fsr-3381	581	11	knowledge	knowledge	NOUN
fsr-3381	581	12	.	.	PUNCT
fsr-3381	582	1	risk	risk	NOUN
fsr-3381	582	2	analysis	analysis	NOUN
fsr-3381	582	3	,	,	PUNCT
fsr-3381	582	4	20	20	NUM
fsr-3381	582	5	,	,	PUNCT
fsr-3381	582	6	713–720	713–720	NUM
fsr-3381	582	7	.	.	PUNCT
fsr-3381	583	1	sirdeshmukh	sirdeshmukh	PROPN
fsr-3381	583	2	,	,	PUNCT
fsr-3381	583	3	d.	d.	PROPN
fsr-3381	583	4	,	,	PUNCT
fsr-3381	583	5	singh	singh	PROPN
fsr-3381	583	6	,	,	PUNCT
fsr-3381	583	7	j.	j.	PROPN
fsr-3381	583	8	,	,	PUNCT
fsr-3381	583	9	&	&	CCONJ
fsr-3381	583	10	sabol	sabol	PROPN
fsr-3381	583	11	,	,	PUNCT
fsr-3381	583	12	b.	b.	PROPN
fsr-3381	583	13	(	(	PUNCT
fsr-3381	583	14	2002	2002	NUM
fsr-3381	583	15	)	)	PUNCT
fsr-3381	583	16	.	.	PUNCT
fsr-3381	584	1	consumer	consumer	NOUN
fsr-3381	584	2	trust	trust	PROPN
fsr-3381	584	3	,	,	PUNCT
fsr-3381	584	4	value	value	NOUN
fsr-3381	584	5	,	,	PUNCT
fsr-3381	584	6	and	and	CCONJ
fsr-3381	584	7	loyalty	loyalty	NOUN
fsr-3381	584	8	in	in	ADP
fsr-3381	584	9	relational	relational	ADJ
fsr-3381	584	10	exchanges	exchange	NOUN
fsr-3381	584	11	.	.	PUNCT
fsr-3381	585	1	journal	journal	NOUN
fsr-3381	585	2	of	of	ADP
fsr-3381	585	3	marketing	marketing	NOUN
fsr-3381	585	4	,	,	PUNCT
fsr-3381	585	5	66	66	NUM
fsr-3381	585	6	,	,	PUNCT
fsr-3381	585	7	15–37	15–37	PROPN
fsr-3381	585	8	.	.	PUNCT
fsr-3381	585	9	sunikka	sunikka	PROPN
fsr-3381	585	10	,	,	PUNCT
fsr-3381	585	11	a.	a.	NOUN
fsr-3381	585	12	,	,	PUNCT
fsr-3381	585	13	peura	peura	NOUN
fsr-3381	585	14	-	-	PUNCT
fsr-3381	585	15	kapanen	kapanen	NOUN
fsr-3381	585	16	,	,	PUNCT
fsr-3381	585	17	l.	l.	PROPN
fsr-3381	585	18	,	,	PUNCT
fsr-3381	585	19	&	&	CCONJ
fsr-3381	585	20	raijas	raijas	PROPN
fsr-3381	585	21	,	,	PUNCT
fsr-3381	585	22	a.	a.	NOUN
fsr-3381	585	23	(	(	PUNCT
fsr-3381	585	24	2010	2010	NUM
fsr-3381	585	25	)	)	PUNCT
fsr-3381	585	26	.	.	PUNCT
fsr-3381	586	1	empirical	empirical	ADJ
fsr-3381	586	2	investigation	investigation	NOUN
fsr-3381	586	3	into	into	ADP
fsr-3381	586	4	the	the	DET
fsr-3381	586	5	multi	multi	ADJ
fsr-3381	586	6	-	-	ADJ
fsr-3381	586	7	faceted	faceted	ADJ
fsr-3381	586	8	trust	trust	NOUN
fsr-3381	586	9	in	in	ADP
fsr-3381	586	10	the	the	DET
fsr-3381	586	11	wealth	wealth	NOUN
fsr-3381	586	12	management	management	NOUN
fsr-3381	586	13	context	context	NOUN
fsr-3381	586	14	.	.	PUNCT
fsr-3381	587	1	international	international	ADJ
fsr-3381	587	2	journal	journal	PROPN
fsr-3381	587	3	of	of	ADP
fsr-3381	587	4	bank	bank	PROPN
fsr-3381	587	5	marketing	marketing	NOUN
fsr-3381	587	6	,	,	PUNCT
fsr-3381	587	7	28	28	NUM
fsr-3381	587	8	,	,	PUNCT
fsr-3381	587	9	65–81	65–81	NUM
fsr-3381	587	10	.	.	PUNCT
fsr-3381	588	1	taylor	taylor	PROPN
fsr-3381	588	2	,	,	PUNCT
fsr-3381	588	3	s.	s.	PROPN
fsr-3381	588	4	a.	a.	PROPN
fsr-3381	588	5	,	,	PUNCT
fsr-3381	588	6	&	&	CCONJ
fsr-3381	588	7	baker	baker	PROPN
fsr-3381	588	8	,	,	PUNCT
fsr-3381	588	9	t.	t.	PROPN
fsr-3381	588	10	l.	l.	PROPN
fsr-3381	588	11	(	(	PUNCT
fsr-3381	588	12	1994	1994	NUM
fsr-3381	588	13	)	)	PUNCT
fsr-3381	588	14	.	.	PUNCT
fsr-3381	589	1	an	an	DET
fsr-3381	589	2	assessment	assessment	NOUN
fsr-3381	589	3	of	of	ADP
fsr-3381	589	4	the	the	DET
fsr-3381	589	5	relationship	relationship	NOUN
fsr-3381	589	6	between	between	ADP
fsr-3381	589	7	service	service	NOUN
fsr-3381	589	8	quality	quality	NOUN
fsr-3381	589	9	and	and	CCONJ
fsr-3381	589	10	customer	customer	NOUN
fsr-3381	589	11	satisfaction	satisfaction	NOUN
fsr-3381	589	12	in	in	ADP
fsr-3381	589	13	the	the	DET
fsr-3381	589	14	formation	formation	NOUN
fsr-3381	589	15	of	of	ADP
fsr-3381	589	16	consumers	consumer	NOUN
fsr-3381	589	17	’	'	PUNCT
fsr-3381	589	18	purchase	purchase	NOUN
fsr-3381	589	19	intentions	intention	NOUN
fsr-3381	589	20	.	.	PUNCT
fsr-3381	590	1	journal	journal	NOUN
fsr-3381	590	2	of	of	ADP
fsr-3381	590	3	retailing	retailing	NOUN
fsr-3381	590	4	,	,	PUNCT
fsr-3381	590	5	70	70	NUM
fsr-3381	590	6	,	,	PUNCT
fsr-3381	590	7	163–178	163–178	NUM
fsr-3381	590	8	.	.	PUNCT
fsr-3381	590	9	97a	97a	NOUN
fsr-3381	590	10	.	.	PUNCT
fsr-3381	591	1	carlander	carlander	NOUN
fsr-3381	591	2	et	et	PROPN
fsr-3381	591	3	al	al	PROPN
fsr-3381	591	4	.	.	PUNCT
fsr-3381	591	5	/	/	SYM
fsr-3381	591	6	financial	financial	ADJ
fsr-3381	591	7	services	service	NOUN
fsr-3381	591	8	review	review	VERB
fsr-3381	591	9	27	27	NUM
fsr-3381	591	10	(	(	PUNCT
fsr-3381	591	11	2018	2018	NUM
fsr-3381	591	12	)	)	PUNCT
fsr-3381	591	13	83	83	NUM
fsr-3381	591	14	-	-	SYM
fsr-3381	591	15	98	98	NUM
fsr-3381	591	16	twenge	twenge	NOUN
fsr-3381	591	17	,	,	PUNCT
fsr-3381	591	18	j.	j.	PROPN
fsr-3381	591	19	m.	m.	PROPN
fsr-3381	591	20	,	,	PUNCT
fsr-3381	591	21	campbell	campbell	PROPN
fsr-3381	591	22	,	,	PUNCT
fsr-3381	591	23	w.	w.	PROPN
fsr-3381	591	24	k.	k.	PROPN
fsr-3381	591	25	,	,	PUNCT
fsr-3381	591	26	&	&	CCONJ
fsr-3381	591	27	carter	carter	PROPN
fsr-3381	591	28	,	,	PUNCT
fsr-3381	591	29	n.	n.	PROPN
fsr-3381	591	30	t.	t.	PROPN
fsr-3381	591	31	(	(	PUNCT
fsr-3381	591	32	2014	2014	NUM
fsr-3381	591	33	)	)	PUNCT
fsr-3381	591	34	.	.	PUNCT
fsr-3381	592	1	declines	decline	NOUN
fsr-3381	592	2	in	in	ADP
fsr-3381	592	3	trust	trust	NOUN
fsr-3381	592	4	in	in	ADP
fsr-3381	592	5	others	other	NOUN
fsr-3381	592	6	and	and	CCONJ
fsr-3381	592	7	confidence	confidence	NOUN
fsr-3381	592	8	in	in	ADP
fsr-3381	592	9	institutions	institution	NOUN
fsr-3381	592	10	among	among	ADP
fsr-3381	592	11	american	american	ADJ
fsr-3381	592	12	adults	adult	NOUN
fsr-3381	592	13	and	and	CCONJ
fsr-3381	592	14	late	late	ADJ
fsr-3381	592	15	adolescents	adolescent	NOUN
fsr-3381	592	16	,	,	PUNCT
fsr-3381	592	17	1972–2012	1972–2012	NUM
fsr-3381	592	18	.	.	PUNCT
fsr-3381	593	1	psychological	psychological	ADJ
fsr-3381	593	2	science	science	NOUN
fsr-3381	593	3	.	.	PUNCT
fsr-3381	594	1	(	(	PUNCT
fsr-3381	594	2	advance	advance	VERB
fsr-3381	594	3	online	online	ADJ
fsr-3381	594	4	publication	publication	NOUN
fsr-3381	594	5	)	)	PUNCT
fsr-3381	594	6	.	.	PUNCT
fsr-3381	595	1	van	van	PROPN
fsr-3381	595	2	esterik	esterik	NOUN
fsr-3381	595	3	-	-	PROPN
fsr-3381	595	4	plasmeijer	plasmeijer	NOUN
fsr-3381	595	5	,	,	PUNCT
fsr-3381	595	6	p.	p.	PROPN
fsr-3381	595	7	w.	w.	PROPN
fsr-3381	595	8	j.	j.	PROPN
fsr-3381	595	9	,	,	PUNCT
fsr-3381	595	10	&	&	CCONJ
fsr-3381	595	11	van	van	PROPN
fsr-3381	595	12	raaij	raaij	PROPN
fsr-3381	595	13	,	,	PUNCT
fsr-3381	595	14	f.	f.	PROPN
fsr-3381	595	15	(	(	PUNCT
fsr-3381	595	16	2017	2017	NUM
fsr-3381	595	17	)	)	PUNCT
fsr-3381	595	18	.	.	PUNCT
fsr-3381	596	1	banking	banking	NOUN
fsr-3381	596	2	system	system	NOUN
fsr-3381	596	3	trust	trust	PROPN
fsr-3381	596	4	,	,	PUNCT
fsr-3381	596	5	bank	bank	NOUN
fsr-3381	596	6	trust	trust	NOUN
fsr-3381	596	7	,	,	PUNCT
fsr-3381	596	8	and	and	CCONJ
fsr-3381	596	9	bank	bank	NOUN
fsr-3381	596	10	loyalty	loyalty	NOUN
fsr-3381	596	11	.	.	PUNCT
fsr-3381	597	1	international	international	ADJ
fsr-3381	597	2	journal	journal	PROPN
fsr-3381	597	3	of	of	ADP
fsr-3381	597	4	bank	bank	PROPN
fsr-3381	597	5	marketing	marketing	NOUN
fsr-3381	597	6	,	,	PUNCT
fsr-3381	597	7	35	35	NUM
fsr-3381	597	8	,	,	PUNCT
fsr-3381	597	9	97–111	97–111	NUM
fsr-3381	597	10	.	.	PUNCT
fsr-3381	597	11	vargo	vargo	PROPN
fsr-3381	597	12	,	,	PUNCT
fsr-3381	597	13	s.	s.	PROPN
fsr-3381	597	14	l.	l.	PROPN
fsr-3381	597	15	,	,	PUNCT
fsr-3381	597	16	&	&	CCONJ
fsr-3381	597	17	lusch	lusch	PROPN
fsr-3381	597	18	,	,	PUNCT
fsr-3381	597	19	r.	r.	PROPN
fsr-3381	597	20	f.	f.	PROPN
fsr-3381	597	21	(	(	PUNCT
fsr-3381	597	22	2004	2004	NUM
fsr-3381	597	23	)	)	PUNCT
fsr-3381	597	24	.	.	PUNCT
fsr-3381	598	1	evolving	evolve	VERB
fsr-3381	598	2	to	to	ADP
fsr-3381	598	3	a	a	DET
fsr-3381	598	4	new	new	ADJ
fsr-3381	598	5	dominant	dominant	ADJ
fsr-3381	598	6	logic	logic	NOUN
fsr-3381	598	7	for	for	ADP
fsr-3381	598	8	marketing	marketing	NOUN
fsr-3381	598	9	,	,	PUNCT
fsr-3381	598	10	journal	journal	NOUN
fsr-3381	598	11	of	of	ADP
fsr-3381	598	12	marketing	marketing	NOUN
fsr-3381	598	13	,	,	PUNCT
fsr-3381	598	14	68	68	NUM
fsr-3381	598	15	,	,	PUNCT
fsr-3381	598	16	1–17	1–17	PROPN
fsr-3381	598	17	.	.	PUNCT
fsr-3381	599	1	yim	yim	PROPN
fsr-3381	599	2	,	,	PUNCT
fsr-3381	599	3	c.	c.	PROPN
fsr-3381	599	4	k.	k.	PROPN
fsr-3381	599	5	,	,	PUNCT
fsr-3381	599	6	chan	chan	PROPN
fsr-3381	599	7	,	,	PUNCT
fsr-3381	599	8	k.	k.	PROPN
fsr-3381	599	9	w.	w.	PROPN
fsr-3381	599	10	,	,	PUNCT
fsr-3381	599	11	&	&	CCONJ
fsr-3381	599	12	lam	lam	PROPN
fsr-3381	599	13	,	,	PUNCT
fsr-3381	599	14	s.	s.	PROPN
fsr-3381	599	15	s.	s.	PROPN
fsr-3381	599	16	k.	k.	PROPN
fsr-3381	599	17	(	(	PUNCT
fsr-3381	599	18	2012	2012	NUM
fsr-3381	599	19	)	)	PUNCT
fsr-3381	599	20	.	.	PUNCT
fsr-3381	600	1	do	do	AUX
fsr-3381	600	2	customers	customer	NOUN
fsr-3381	600	3	and	and	CCONJ
fsr-3381	600	4	employees	employee	NOUN
fsr-3381	600	5	enjoy	enjoy	VERB
fsr-3381	600	6	service	service	NOUN
fsr-3381	600	7	participation	participation	NOUN
fsr-3381	600	8	?	?	PUNCT
fsr-3381	601	1	synergistic	synergistic	ADJ
fsr-3381	601	2	effects	effect	NOUN
fsr-3381	601	3	of	of	ADP
fsr-3381	601	4	selfand	selfand	ADJ
fsr-3381	601	5	other	other	ADJ
fsr-3381	601	6	-	-	PUNCT
fsr-3381	601	7	efficacy	efficacy	NOUN
fsr-3381	601	8	.	.	PUNCT
fsr-3381	602	1	journal	journal	NOUN
fsr-3381	602	2	of	of	ADP
fsr-3381	602	3	marketing	marketing	NOUN
fsr-3381	602	4	,	,	PUNCT
fsr-3381	602	5	76	76	NUM
fsr-3381	602	6	,	,	PUNCT
fsr-3381	602	7	121–140	121–140	NUM
fsr-3381	602	8	.	.	PUNCT
fsr-3381	603	1	98	98	NUM
fsr-3381	603	2	a.	a.	NOUN
fsr-3381	603	3	carlander	carlander	NOUN
fsr-3381	603	4	et	et	PROPN
fsr-3381	603	5	al	al	PROPN
fsr-3381	603	6	.	.	PUNCT
fsr-3381	603	7	/	/	SYM
fsr-3381	603	8	financial	financial	ADJ
fsr-3381	603	9	services	service	NOUN
fsr-3381	603	10	review	review	VERB
fsr-3381	603	11	27	27	NUM
fsr-3381	603	12	(	(	PUNCT
fsr-3381	603	13	2018	2018	NUM
fsr-3381	603	14	)	)	PUNCT
fsr-3381	603	15	83	83	NUM
fsr-3381	603	16	-	-	SYM
fsr-3381	603	17	98	98	NUM