id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-12951	Jin, Haoyuan	Analysis of Customer Management of Commercial Banks	2023	4	.pdf	application/pdf	3293	206	38	Banks mainly use customer relationship management to strengthen and improve customer relationships, provide customers with high-quality services, and improve customer service efficiency, so that banks can grasp customer needs, win more customers, and overall reduce costs in the rapidly changing market competition. By sorting out the customer relationship management theory, this paper organizes and categorizes the research results on customer relationship management of commercial banks and proposes that commercial banks should provide customized and personalized services for different customer groups.	cache/fbem-12951.pdf	txt/fbem-12951.txt