id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-18883	Lv, Rulan; Chen, Siyi	The Impact of Chatbot Communication Style and Service Remedies on Consumer Adoption Intention: Based on Service Failure Scenario	2024	6	.pdf	application/pdf	5903	298	45	Abstract: The development of chatbots is very rapid, so far, the research on chatbots mainly focuses on the field of service success, ignoring the fact that chatbot service failure (i.e., making mistakes) is a kind of norm, how to better design chatbots so as to minimize the loss brought by service failure has become a problem that needs to be solved urgently by AI producers nowadays. This paper bridges an important theoretical gap in the literature on chatbot service failure and recovery by adding to the understanding of service encounters in human-robot interactions(Lariviere et al., 2017).	cache/fbem-18883.pdf	txt/fbem-18883.txt