id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-19597	Liu, Xingling	Analysis of Logistics Customer Complaints Based on Grounded Theory	2024	7	.pdf	application/pdf	4989	260	39	Therefore, we select the online complaint data of seven mainstream express delivery companies on the post bar and microblog for coding analysis, explore the nature of logistics customer complaints, and find out the root causes, to meet customer needs, improve customer satisfaction guidance, and promote the development and prosperity of the logistics service industry. Customer service does not respond positively to questions.	cache/fbem-19597.pdf	txt/fbem-19597.txt