id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-20424	Dou, Baoting	Promoting Age-friendly Finance and Bridging the "Digital Divide"	2024	4	.pdf	application/pdf	3418	90	31	The branch is the main place for financial institutions to provide financial services for elderly customers, the branch should optimize the aging service environment, provide elderly customers with presbyopia glasses, wheelchairs, umbrellas, medical first aid kits and other basic facilities, while retaining the cash service window, smooth green consultation channel, laying non-slip mats [7], set up a senior citizen service zone in the lobby and configure comfortable sofas and pillows to facilitate the waiting of elderly customers, and at the same time, provide elderly groups with love service card, fill in the service card for the elderly in need of home address, emergency contact person and their contact information, carry for emergency, install service call devices in self-service equipment, special seats to facilitate the elderly to call with one key, and continuously improve the level of convenience of financial services for the elderly customers. From the practical experience at home and abroad, it is known that financial institutions should firstly identify the differences in the needs of different customers for financial services, pay attention to the financial consumption habits and financial service needs of elderly customers, and carry out aging-adapted innovation of financial products and services on the basis of fully respecting the consumption habits of the elderly group [3].	cache/fbem-20424.pdf	txt/fbem-20424.txt