id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-21470	Yan, Jia; Han, Linxi; Ju, Dianlin	Service Marketing Strategy for Study Abroad Service Companies in the Age of AI	2024	4	.pdf	application/pdf	3060	87	19	In addition, study abroad service enterprises should utilize AI technology to build an intelligent consulting service system: first, build an intelligent online customer service system to provide customers with 24-hour uninterrupted online consulting services, timely help customers answer questions about study abroad application, visa processing, selection of colleges and universities, etc., and improve the response speed of customer service; second, build an intelligent recommending system, which can be used according to the personal information input by the customer, such as interests and preferences, budget, intended majors and other information, to recommend suitable study abroad programs, including schools and majors, to promote the service marketing effect. Optimise customer relationship management to exploit customer potential The application of AI technology in the service marketing of study abroad service enterprises, through the construction of intelligent customer service system, to achieve 24-hour 24/7 online service, through natural language processing and voice recognition technology, accurate understanding of customer intentions, and rapid response to customer inquiries and questions, provide appropriate answers and suggestions, improve customer service efficiency, increase customer stickiness, and optimise the management of customer relations.	cache/fbem-21470.pdf	txt/fbem-21470.txt