id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-23714	Chu, Hongyang; Zhan, Xuegang	The Impact of Digital Banking Services on Customer Satisfaction	2024	5	.pdf	application/pdf	3957	202	37	Customer satisfaction refers to customer satisfaction and loyalty to digital banking services. The study found that the convenience, security and personalization of digital banking services have a significant positive impact on customer satisfaction.	cache/fbem-23714.pdf	txt/fbem-23714.txt