id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-2416	Ye, Hankun	Research on Network Customer Classification Based on BP Neural Network Algorithm	2022	4	.pdf	application/pdf	2674	106	37	In view of the nature of trading and own characteristics of online trading, this Paper adopts customer characteristics type variable and customer behaviors type variable in the specific selection of customer classification variables[2]. The three basic problems CRM needs to solve are how to get customers, how to keep customers and how to maximize customer value, among which maximizing customer value is the ultimate purpose, getting customers and keeping customers are both the means for realizing the purpose.	cache/fbem-2416.pdf	txt/fbem-2416.txt