id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-26172	Hu, Qinrui	Sentiment Analysis and Facial Expression Recognition in Customer Service Interactions	2024	4	.pdf	application/pdf	2509	165	33	Abstract: In the evolving landscape of digital customer service, the need for advanced methods to accurately understand and respond to customer emotions has become critical. This multimodal system aims to provide a comprehensive understanding of customer emotions by capturing both verbal and non-verbal cues.	cache/fbem-26172.pdf	txt/fbem-26172.txt