id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-27690	Liu, Yanli	Service Quality of Express Terminal Logistics in Dongguan China Basis for Developing a New Model for Service Quality	2024	22	.pdf	application/pdf	19565	914	42	Improvements can be made through employee professionalism, transparency of customer service, and safety and security measures. Current customer complaint channels mainly include telephone, online customer service, social media platforms, and self-service devices.	cache/fbem-27690.pdf	txt/fbem-27690.txt