id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-28655	Qi, Shichang	Service Excellence in the Age of Personalization a Comparative Study of Luxury Hotel Management Practices	2024	4	.pdf	application/pdf	3227	162	24	Physical Environment and Consumer Perceptions The physical environment is one of the key drivers of personalized service experiences. The InterContinental Hotels Group has long emphasized blending its “True Hospitality” philosophy with local culture to create personalized service experiences with regional characteristics, making it an ideal case for this study.	cache/fbem-28655.pdf	txt/fbem-28655.txt