id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-30437	Liu, Meng	Research on Service Quality of Fresh Food Logistics based on TQM Concepts	2025	6	.pdf	application/pdf	4581	151	33	Based on the TQM concept, this study establishes a fresh food logistics service quality control system from four aspects: enterprise management, comprehensive supervision, comprehensive evaluation and social security, and at the same time combines the SERVQUAL model and the PDCA cycle working method to improve the efficiency of fresh food logistics service and guarantee the quality of fresh food products. The principles of quality evaluation mainly include the scientific and holistic principles of the evaluation system, and the organizational structure of fresh food logistics services from the perspective of the starting from the structure, service process, service results and other aspects, a comprehensive and reasonable evaluation system is established by combining qualitative and quantitative, subjective and objective methods; the principle of intelligent evaluation process, unlike traditional offline services, fresh produce logistics services are mainly online services, and the service processes are all realized by informatization management and records, so big data, artificial intelligence and other methods can be used to realize online collection of information and intelligent evaluation of service quality.	cache/fbem-30437.pdf	txt/fbem-30437.txt