id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
fbem-4892	Zhu, Wenhua	Research on the Impact of Multi-channel Integration Quality on Customers’ Engagement Behavior	2023	16	.pdf	application/pdf	10671	475	32	Keywords: Multi-channel integration quality, Customer engagement behavior, Product involvement, Regulatory orientation. Pentina et al.(2009) argued that multi-channel integration quality consists of two levels: on the one hand, it is integration quality at the marketing level to ensure consistency of product brand image across channels; on the other hand, it is integration quality in operations and information management, integrating channel logistics processes and customer data.	cache/fbem-4892.pdf	txt/fbem-4892.txt