id	sid	tid	token	lemma	pos
fbem-11462	1	1	frontiers	frontier	NOUN
fbem-11462	1	2	in	in	ADP
fbem-11462	1	3	business	business	NOUN
fbem-11462	1	4	,	,	PUNCT
fbem-11462	1	5	economics	economic	NOUN
fbem-11462	1	6	and	and	CCONJ
fbem-11462	1	7	management	management	NOUN
fbem-11462	1	8	issn	issn	PROPN
fbem-11462	1	9	:	:	PUNCT
fbem-11462	1	10	2766	2766	NUM
fbem-11462	1	11	-	-	PUNCT
fbem-11462	1	12	824x	824x	NUM
fbem-11462	1	13	|	|	ADJ
fbem-11462	1	14	vol	vol	NOUN
fbem-11462	1	15	.	.	PROPN
fbem-11462	2	1	10	10	NUM
fbem-11462	2	2	,	,	PUNCT
fbem-11462	2	3	no	no	INTJ
fbem-11462	2	4	.	.	NOUN
fbem-11462	2	5	3	3	NUM
fbem-11462	2	6	,	,	PUNCT
fbem-11462	2	7	2023	2023	NUM
fbem-11462	2	8	119	119	NUM
fbem-11462	2	9	current	current	ADJ
fbem-11462	2	10	status	status	NOUN
fbem-11462	2	11	of	of	ADP
fbem-11462	2	12	research	research	NOUN
fbem-11462	2	13	on	on	ADP
fbem-11462	2	14	courier	courier	NOUN
fbem-11462	2	15	service	service	NOUN
fbem-11462	2	16	quality	quality	NOUN
fbem-11462	2	17	on	on	ADP
fbem-11462	2	18	university	university	NOUN
fbem-11462	2	19	campuses	campus	NOUN
fbem-11462	2	20	jing	jing	PROPN
fbem-11462	2	21	huang	huang	PROPN
fbem-11462	2	22	graduate	graduate	PROPN
fbem-11462	2	23	university	university	PROPN
fbem-11462	2	24	of	of	ADP
fbem-11462	2	25	mongolia	mongolia	PROPN
fbem-11462	2	26	,	,	PUNCT
fbem-11462	2	27	ulaanbaatar	ulaanbaatar	PROPN
fbem-11462	2	28	,	,	PUNCT
fbem-11462	2	29	mongolia	mongolia	PROPN
fbem-11462	2	30	abstract	abstract	NOUN
fbem-11462	2	31	:	:	PUNCT
fbem-11462	2	32	with	with	ADP
fbem-11462	2	33	the	the	DET
fbem-11462	2	34	rapid	rapid	ADJ
fbem-11462	2	35	development	development	NOUN
fbem-11462	2	36	of	of	ADP
fbem-11462	2	37	e	e	NOUN
fbem-11462	2	38	-	-	NOUN
fbem-11462	2	39	commerce	commerce	NOUN
fbem-11462	2	40	in	in	ADP
fbem-11462	2	41	china	china	PROPN
fbem-11462	2	42	,	,	PUNCT
fbem-11462	2	43	and	and	CCONJ
fbem-11462	2	44	college	college	NOUN
fbem-11462	2	45	students	student	NOUN
fbem-11462	2	46	as	as	ADP
fbem-11462	2	47	the	the	DET
fbem-11462	2	48	main	main	ADJ
fbem-11462	2	49	force	force	NOUN
fbem-11462	2	50	of	of	ADP
fbem-11462	2	51	china	china	PROPN
fbem-11462	2	52	's	's	PART
fbem-11462	2	53	online	online	ADJ
fbem-11462	2	54	shopping	shopping	NOUN
fbem-11462	2	55	,	,	PUNCT
fbem-11462	2	56	its	its	PRON
fbem-11462	2	57	demand	demand	NOUN
fbem-11462	2	58	for	for	ADP
fbem-11462	2	59	courier	courier	NOUN
fbem-11462	2	60	services	service	NOUN
fbem-11462	2	61	gradually	gradually	ADV
fbem-11462	2	62	increased	increase	VERB
fbem-11462	2	63	.	.	PUNCT
fbem-11462	3	1	however	however	ADV
fbem-11462	3	2	,	,	PUNCT
fbem-11462	3	3	some	some	DET
fbem-11462	3	4	campus	campus	NOUN
fbem-11462	3	5	express	express	NOUN
fbem-11462	3	6	delivery	delivery	NOUN
fbem-11462	3	7	is	be	AUX
fbem-11462	3	8	currently	currently	ADV
fbem-11462	3	9	characterised	characterise	VERB
fbem-11462	3	10	by	by	ADP
fbem-11462	3	11	individual	individual	ADJ
fbem-11462	3	12	dispersion	dispersion	NOUN
fbem-11462	3	13	,	,	PUNCT
fbem-11462	3	14	difficult	difficult	ADJ
fbem-11462	3	15	control	control	NOUN
fbem-11462	3	16	of	of	ADP
fbem-11462	3	17	links	link	NOUN
fbem-11462	3	18	,	,	PUNCT
fbem-11462	3	19	inconvenient	inconvenient	ADJ
fbem-11462	3	20	access	access	NOUN
fbem-11462	3	21	to	to	ADP
fbem-11462	3	22	schools	school	NOUN
fbem-11462	3	23	for	for	ADP
fbem-11462	3	24	outsiders	outsider	NOUN
fbem-11462	3	25	and	and	CCONJ
fbem-11462	3	26	vehicles	vehicle	NOUN
fbem-11462	3	27	,	,	PUNCT
fbem-11462	3	28	which	which	PRON
fbem-11462	3	29	increases	increase	VERB
fbem-11462	3	30	the	the	DET
fbem-11462	3	31	difficulty	difficulty	NOUN
fbem-11462	3	32	of	of	ADP
fbem-11462	3	33	its	its	PRON
fbem-11462	3	34	delivery	delivery	NOUN
fbem-11462	3	35	and	and	CCONJ
fbem-11462	3	36	triggers	trigger	VERB
fbem-11462	3	37	a	a	DET
fbem-11462	3	38	series	series	NOUN
fbem-11462	3	39	of	of	ADP
fbem-11462	3	40	problems	problem	NOUN
fbem-11462	3	41	at	at	ADP
fbem-11462	3	42	the	the	DET
fbem-11462	3	43	end	end	NOUN
fbem-11462	3	44	of	of	ADP
fbem-11462	3	45	college	college	NOUN
fbem-11462	3	46	express	express	ADJ
fbem-11462	3	47	delivery	delivery	NOUN
fbem-11462	3	48	.	.	PUNCT
fbem-11462	4	1	this	this	DET
fbem-11462	4	2	study	study	NOUN
fbem-11462	4	3	aims	aim	VERB
fbem-11462	4	4	to	to	PART
fbem-11462	4	5	explore	explore	VERB
fbem-11462	4	6	the	the	DET
fbem-11462	4	7	current	current	ADJ
fbem-11462	4	8	status	status	NOUN
fbem-11462	4	9	of	of	ADP
fbem-11462	4	10	research	research	NOUN
fbem-11462	4	11	on	on	ADP
fbem-11462	4	12	the	the	DET
fbem-11462	4	13	quality	quality	NOUN
fbem-11462	4	14	of	of	ADP
fbem-11462	4	15	express	express	ADJ
fbem-11462	4	16	delivery	delivery	NOUN
fbem-11462	4	17	service	service	NOUN
fbem-11462	4	18	for	for	ADP
fbem-11462	4	19	chinese	chinese	ADJ
fbem-11462	4	20	college	college	NOUN
fbem-11462	4	21	students	student	NOUN
fbem-11462	4	22	,	,	PUNCT
fbem-11462	4	23	which	which	PRON
fbem-11462	4	24	provides	provide	VERB
fbem-11462	4	25	a	a	DET
fbem-11462	4	26	research	research	NOUN
fbem-11462	4	27	basis	basis	NOUN
fbem-11462	4	28	for	for	ADP
fbem-11462	4	29	the	the	DET
fbem-11462	4	30	next	next	ADJ
fbem-11462	4	31	study	study	NOUN
fbem-11462	4	32	on	on	ADP
fbem-11462	4	33	the	the	DET
fbem-11462	4	34	provision	provision	NOUN
fbem-11462	4	35	of	of	ADP
fbem-11462	4	36	better	well	ADJ
fbem-11462	4	37	quality	quality	NOUN
fbem-11462	4	38	express	express	ADJ
fbem-11462	4	39	delivery	delivery	NOUN
fbem-11462	4	40	service	service	NOUN
fbem-11462	4	41	for	for	ADP
fbem-11462	4	42	teachers	teacher	NOUN
fbem-11462	4	43	and	and	CCONJ
fbem-11462	4	44	students	student	NOUN
fbem-11462	4	45	.	.	PUNCT
fbem-11462	5	1	keywords	keyword	NOUN
fbem-11462	5	2	:	:	PUNCT
fbem-11462	5	3	campus	campus	NOUN
fbem-11462	5	4	express	express	NOUN
fbem-11462	5	5	,	,	PUNCT
fbem-11462	5	6	quality	quality	NOUN
fbem-11462	5	7	of	of	ADP
fbem-11462	5	8	service	service	NOUN
fbem-11462	5	9	,	,	PUNCT
fbem-11462	5	10	express	express	VERB
fbem-11462	5	11	service	service	NOUN
fbem-11462	5	12	.	.	PUNCT
fbem-11462	6	1	1	1	X
fbem-11462	6	2	.	.	X
fbem-11462	6	3	introduction	introduction	NOUN
fbem-11462	6	4	with	with	ADP
fbem-11462	6	5	the	the	DET
fbem-11462	6	6	rapid	rapid	ADJ
fbem-11462	6	7	development	development	NOUN
fbem-11462	6	8	of	of	ADP
fbem-11462	6	9	internet	internet	NOUN
fbem-11462	6	10	technology	technology	NOUN
fbem-11462	6	11	and	and	CCONJ
fbem-11462	6	12	information	information	NOUN
fbem-11462	6	13	technology	technology	NOUN
fbem-11462	6	14	,	,	PUNCT
fbem-11462	6	15	people	people	NOUN
fbem-11462	6	16	's	's	PART
fbem-11462	6	17	lifestyles	lifestyle	NOUN
fbem-11462	6	18	have	have	AUX
fbem-11462	6	19	also	also	ADV
fbem-11462	6	20	changed	change	VERB
fbem-11462	6	21	,	,	PUNCT
fbem-11462	6	22	in	in	ADP
fbem-11462	6	23	the	the	DET
fbem-11462	6	24	current	current	ADJ
fbem-11462	6	25	network	network	NOUN
fbem-11462	6	26	era	era	NOUN
fbem-11462	6	27	,	,	PUNCT
fbem-11462	6	28	online	online	ADJ
fbem-11462	6	29	shopping	shopping	NOUN
fbem-11462	6	30	has	have	AUX
fbem-11462	6	31	become	become	VERB
fbem-11462	6	32	a	a	DET
fbem-11462	6	33	kind	kind	NOUN
fbem-11462	6	34	of	of	ADP
fbem-11462	6	35	shopping	shopping	NOUN
fbem-11462	6	36	mode	mode	NOUN
fbem-11462	6	37	that	that	PRON
fbem-11462	6	38	people	people	NOUN
fbem-11462	6	39	are	be	AUX
fbem-11462	6	40	getting	getting	AUX
fbem-11462	6	41	used	use	VERB
fbem-11462	6	42	to	to	ADP
fbem-11462	6	43	day	day	NOUN
fbem-11462	6	44	by	by	ADP
fbem-11462	6	45	day	day	NOUN
fbem-11462	6	46	in	in	ADP
fbem-11462	6	47	their	their	PRON
fbem-11462	6	48	lives	life	NOUN
fbem-11462	6	49	,	,	PUNCT
fbem-11462	6	50	and	and	CCONJ
fbem-11462	6	51	courier	courier	NOUN
fbem-11462	6	52	delivery	delivery	NOUN
fbem-11462	6	53	,	,	PUNCT
fbem-11462	6	54	as	as	ADP
fbem-11462	6	55	the	the	DET
fbem-11462	6	56	last	last	ADJ
fbem-11462	6	57	kilometre	kilometre	NOUN
fbem-11462	6	58	of	of	ADP
fbem-11462	6	59	online	online	ADJ
fbem-11462	6	60	shopping	shopping	NOUN
fbem-11462	6	61	,	,	PUNCT
fbem-11462	6	62	is	be	AUX
fbem-11462	6	63	also	also	ADV
fbem-11462	6	64	gradually	gradually	ADV
fbem-11462	6	65	being	be	AUX
fbem-11462	6	66	paid	pay	VERB
fbem-11462	6	67	attention	attention	NOUN
fbem-11462	6	68	to	to	ADP
fbem-11462	6	69	by	by	ADP
fbem-11462	6	70	everyone	everyone	PRON
fbem-11462	6	71	.	.	PUNCT
fbem-11462	7	1	this	this	DET
fbem-11462	7	2	paper	paper	NOUN
fbem-11462	7	3	takes	take	VERB
fbem-11462	7	4	the	the	DET
fbem-11462	7	5	study	study	NOUN
fbem-11462	7	6	of	of	ADP
fbem-11462	7	7	china	china	PROPN
fbem-11462	7	8	as	as	ADP
fbem-11462	7	9	an	an	DET
fbem-11462	7	10	example	example	NOUN
fbem-11462	7	11	,	,	PUNCT
fbem-11462	7	12	especially	especially	ADV
fbem-11462	7	13	in	in	ADP
fbem-11462	7	14	the	the	DET
fbem-11462	7	15	university	university	NOUN
fbem-11462	7	16	campus	campus	NOUN
fbem-11462	7	17	,	,	PUNCT
fbem-11462	7	18	college	college	NOUN
fbem-11462	7	19	students	student	NOUN
fbem-11462	7	20	as	as	ADP
fbem-11462	7	21	one	one	NUM
fbem-11462	7	22	of	of	ADP
fbem-11462	7	23	the	the	DET
fbem-11462	7	24	main	main	ADJ
fbem-11462	7	25	users	user	NOUN
fbem-11462	7	26	of	of	ADP
fbem-11462	7	27	e	e	NOUN
fbem-11462	7	28	-	-	NOUN
fbem-11462	7	29	commerce	commerce	NOUN
fbem-11462	7	30	,	,	PUNCT
fbem-11462	7	31	the	the	DET
fbem-11462	7	32	pick	pick	VERB
fbem-11462	7	33	-	-	PUNCT
fbem-11462	7	34	up	up	ADP
fbem-11462	7	35	behaviour	behaviour	NOUN
fbem-11462	7	36	and	and	CCONJ
fbem-11462	7	37	the	the	DET
fbem-11462	7	38	quality	quality	NOUN
fbem-11462	7	39	of	of	ADP
fbem-11462	7	40	courier	courier	NOUN
fbem-11462	7	41	service	service	NOUN
fbem-11462	7	42	requirements	requirement	NOUN
fbem-11462	7	43	are	be	AUX
fbem-11462	7	44	becoming	become	VERB
fbem-11462	7	45	more	more	ADV
fbem-11462	7	46	and	and	CCONJ
fbem-11462	7	47	more	more	ADV
fbem-11462	7	48	prominent	prominent	ADJ
fbem-11462	7	49	.	.	PUNCT
fbem-11462	8	1	however	however	ADV
fbem-11462	8	2	,	,	PUNCT
fbem-11462	8	3	with	with	ADP
fbem-11462	8	4	the	the	DET
fbem-11462	8	5	continuous	continuous	ADJ
fbem-11462	8	6	expansion	expansion	NOUN
fbem-11462	8	7	and	and	CCONJ
fbem-11462	8	8	diversification	diversification	NOUN
fbem-11462	8	9	of	of	ADP
fbem-11462	8	10	courier	courier	NOUN
fbem-11462	8	11	services	service	NOUN
fbem-11462	8	12	,	,	PUNCT
fbem-11462	8	13	we	we	PRON
fbem-11462	8	14	must	must	AUX
fbem-11462	8	15	gain	gain	VERB
fbem-11462	8	16	a	a	DET
fbem-11462	8	17	deeper	deep	ADJ
fbem-11462	8	18	understanding	understanding	NOUN
fbem-11462	8	19	of	of	ADP
fbem-11462	8	20	the	the	DET
fbem-11462	8	21	influencing	influence	VERB
fbem-11462	8	22	factors	factor	NOUN
fbem-11462	8	23	affecting	affect	VERB
fbem-11462	8	24	college	college	NOUN
fbem-11462	8	25	students	student	NOUN
fbem-11462	8	26	'	'	PART
fbem-11462	8	27	pickup	pickup	NOUN
fbem-11462	8	28	behaviour	behaviour	NOUN
fbem-11462	8	29	and	and	CCONJ
fbem-11462	8	30	service	service	NOUN
fbem-11462	8	31	quality	quality	NOUN
fbem-11462	8	32	,	,	PUNCT
fbem-11462	8	33	so	so	SCONJ
fbem-11462	8	34	as	as	SCONJ
fbem-11462	8	35	to	to	PART
fbem-11462	8	36	help	help	VERB
fbem-11462	8	37	courier	courier	NOUN
fbem-11462	8	38	service	service	NOUN
fbem-11462	8	39	providers	provider	NOUN
fbem-11462	8	40	better	well	ADV
fbem-11462	8	41	understand	understand	VERB
fbem-11462	8	42	the	the	DET
fbem-11462	8	43	needs	need	NOUN
fbem-11462	8	44	of	of	ADP
fbem-11462	8	45	college	college	NOUN
fbem-11462	8	46	students	student	NOUN
fbem-11462	8	47	,	,	PUNCT
fbem-11462	8	48	optimize	optimize	VERB
fbem-11462	8	49	the	the	DET
fbem-11462	8	50	pickup	pickup	NOUN
fbem-11462	8	51	experience	experience	NOUN
fbem-11462	8	52	,	,	PUNCT
fbem-11462	8	53	and	and	CCONJ
fbem-11462	8	54	improve	improve	VERB
fbem-11462	8	55	the	the	DET
fbem-11462	8	56	quality	quality	NOUN
fbem-11462	8	57	of	of	ADP
fbem-11462	8	58	service	service	NOUN
fbem-11462	8	59	,	,	PUNCT
fbem-11462	8	60	so	so	SCONJ
fbem-11462	8	61	as	as	SCONJ
fbem-11462	8	62	to	to	PART
fbem-11462	8	63	better	well	ADV
fbem-11462	8	64	satisfy	satisfy	VERB
fbem-11462	8	65	the	the	DET
fbem-11462	8	66	needs	need	NOUN
fbem-11462	8	67	of	of	ADP
fbem-11462	8	68	this	this	DET
fbem-11462	8	69	specific	specific	ADJ
fbem-11462	8	70	user	user	NOUN
fbem-11462	8	71	group	group	NOUN
fbem-11462	8	72	.	.	PUNCT
fbem-11462	9	1	in	in	ADP
fbem-11462	9	2	recent	recent	ADJ
fbem-11462	9	3	years	year	NOUN
fbem-11462	9	4	,	,	PUNCT
fbem-11462	9	5	a	a	DET
fbem-11462	9	6	series	series	NOUN
fbem-11462	9	7	of	of	ADP
fbem-11462	9	8	scholars	scholar	NOUN
fbem-11462	9	9	have	have	AUX
fbem-11462	9	10	begun	begin	VERB
fbem-11462	9	11	to	to	PART
fbem-11462	9	12	pay	pay	VERB
fbem-11462	9	13	attention	attention	NOUN
fbem-11462	9	14	to	to	ADP
fbem-11462	9	15	the	the	DET
fbem-11462	9	16	operation	operation	NOUN
fbem-11462	9	17	of	of	ADP
fbem-11462	9	18	courier	courier	NOUN
fbem-11462	9	19	services	service	NOUN
fbem-11462	9	20	on	on	ADP
fbem-11462	9	21	college	college	NOUN
fbem-11462	9	22	campuses	campus	NOUN
fbem-11462	9	23	and	and	CCONJ
fbem-11462	9	24	their	their	PRON
fbem-11462	9	25	impact	impact	NOUN
fbem-11462	9	26	.	.	PUNCT
fbem-11462	10	1	so	so	ADV
fbem-11462	10	2	far	far	ADV
fbem-11462	10	3	,	,	PUNCT
fbem-11462	10	4	most	most	ADJ
fbem-11462	10	5	studies	study	NOUN
fbem-11462	10	6	have	have	AUX
fbem-11462	10	7	focused	focus	VERB
fbem-11462	10	8	on	on	ADP
fbem-11462	10	9	the	the	DET
fbem-11462	10	10	efficiency	efficiency	NOUN
fbem-11462	10	11	of	of	ADP
fbem-11462	10	12	express	express	ADJ
fbem-11462	10	13	delivery	delivery	NOUN
fbem-11462	10	14	and	and	CCONJ
fbem-11462	10	15	the	the	DET
fbem-11462	10	16	role	role	NOUN
fbem-11462	10	17	of	of	ADP
fbem-11462	10	18	express	express	ADJ
fbem-11462	10	19	delivery	delivery	NOUN
fbem-11462	10	20	companies	company	NOUN
fbem-11462	10	21	.	.	PUNCT
fbem-11462	11	1	however	however	ADV
fbem-11462	11	2	,	,	PUNCT
fbem-11462	11	3	for	for	ADP
fbem-11462	11	4	the	the	DET
fbem-11462	11	5	college	college	NOUN
fbem-11462	11	6	campus	campus	NOUN
fbem-11462	11	7	inside	inside	ADP
fbem-11462	11	8	a	a	DET
fbem-11462	11	9	group	group	NOUN
fbem-11462	11	10	of	of	ADP
fbem-11462	11	11	consumer	consumer	NOUN
fbem-11462	11	12	groups	group	NOUN
fbem-11462	11	13	with	with	ADP
fbem-11462	11	14	a	a	DET
fbem-11462	11	15	high	high	ADJ
fbem-11462	11	16	demand	demand	NOUN
fbem-11462	11	17	for	for	ADP
fbem-11462	11	18	courier	courier	NOUN
fbem-11462	11	19	services	service	NOUN
fbem-11462	11	20	,	,	PUNCT
fbem-11462	11	21	college	college	NOUN
fbem-11462	11	22	courier	courier	NOUN
fbem-11462	11	23	as	as	ADP
fbem-11462	11	24	the	the	DET
fbem-11462	11	25	distribution	distribution	NOUN
fbem-11462	11	26	of	of	ADP
fbem-11462	11	27	the	the	DET
fbem-11462	11	28	"	"	PUNCT
fbem-11462	11	29	last	last	ADJ
fbem-11462	11	30	kilometre	kilometre	NOUN
fbem-11462	11	31	"	"	PUNCT
fbem-11462	11	32	,	,	PUNCT
fbem-11462	11	33	teachers	teacher	NOUN
fbem-11462	11	34	and	and	CCONJ
fbem-11462	11	35	students	student	NOUN
fbem-11462	11	36	for	for	ADP
fbem-11462	11	37	the	the	DET
fbem-11462	11	38	college	college	NOUN
fbem-11462	11	39	courier	courier	NOUN
fbem-11462	11	40	service	service	NOUN
fbem-11462	11	41	quality	quality	NOUN
fbem-11462	11	42	satisfaction	satisfaction	NOUN
fbem-11462	11	43	situation	situation	NOUN
fbem-11462	11	44	,	,	PUNCT
fbem-11462	11	45	the	the	DET
fbem-11462	11	46	healthy	healthy	ADJ
fbem-11462	11	47	development	development	NOUN
fbem-11462	11	48	of	of	ADP
fbem-11462	11	49	college	college	NOUN
fbem-11462	11	50	courier	courier	NOUN
fbem-11462	11	51	needs	need	VERB
fbem-11462	11	52	to	to	PART
fbem-11462	11	53	focus	focus	VERB
fbem-11462	11	54	on	on	ADP
fbem-11462	11	55	the	the	DET
fbem-11462	11	56	study	study	NOUN
fbem-11462	11	57	of	of	ADP
fbem-11462	11	58	a	a	DET
fbem-11462	11	59	topic	topic	NOUN
fbem-11462	11	60	.	.	PUNCT
fbem-11462	12	1	2	2	X
fbem-11462	12	2	.	.	X
fbem-11462	12	3	literature	literature	NOUN
fbem-11462	12	4	review	review	NOUN
fbem-11462	12	5	in	in	ADP
fbem-11462	12	6	recent	recent	ADJ
fbem-11462	12	7	years	year	NOUN
fbem-11462	12	8	,	,	PUNCT
fbem-11462	12	9	research	research	NOUN
fbem-11462	12	10	on	on	ADP
fbem-11462	12	11	courier	courier	NOUN
fbem-11462	12	12	service	service	NOUN
fbem-11462	12	13	quality	quality	NOUN
fbem-11462	12	14	on	on	ADP
fbem-11462	12	15	college	college	NOUN
fbem-11462	12	16	campuses	campus	NOUN
fbem-11462	12	17	has	have	AUX
fbem-11462	12	18	gradually	gradually	ADV
fbem-11462	12	19	gained	gain	VERB
fbem-11462	12	20	attention	attention	NOUN
fbem-11462	12	21	.	.	PUNCT
fbem-11462	13	1	in	in	ADP
fbem-11462	13	2	this	this	DET
fbem-11462	13	3	paper	paper	NOUN
fbem-11462	13	4	,	,	PUNCT
fbem-11462	13	5	we	we	PRON
fbem-11462	13	6	review	review	VERB
fbem-11462	13	7	the	the	DET
fbem-11462	13	8	major	major	ADJ
fbem-11462	13	9	studies	study	NOUN
fbem-11462	13	10	in	in	ADP
fbem-11462	13	11	this	this	DET
fbem-11462	13	12	area	area	NOUN
fbem-11462	13	13	,	,	PUNCT
fbem-11462	13	14	explore	explore	VERB
fbem-11462	13	15	the	the	DET
fbem-11462	13	16	current	current	ADJ
fbem-11462	13	17	status	status	NOUN
fbem-11462	13	18	of	of	ADP
fbem-11462	13	19	express	express	ADJ
fbem-11462	13	20	service	service	NOUN
fbem-11462	13	21	quality	quality	NOUN
fbem-11462	13	22	on	on	ADP
fbem-11462	13	23	college	college	NOUN
fbem-11462	13	24	campuses	campus	NOUN
fbem-11462	13	25	,	,	PUNCT
fbem-11462	13	26	and	and	CCONJ
fbem-11462	13	27	provide	provide	VERB
fbem-11462	13	28	new	new	ADJ
fbem-11462	13	29	insights	insight	NOUN
fbem-11462	13	30	and	and	CCONJ
fbem-11462	13	31	suggestions	suggestion	NOUN
fbem-11462	13	32	for	for	ADP
fbem-11462	13	33	optimising	optimise	VERB
fbem-11462	13	34	express	express	ADJ
fbem-11462	13	35	services	service	NOUN
fbem-11462	13	36	on	on	ADP
fbem-11462	13	37	campus	campus	NOUN
fbem-11462	13	38	.	.	PUNCT
fbem-11462	14	1	2.1	2.1	NUM
fbem-11462	14	2	.	.	PUNCT
fbem-11462	14	3	express	express	VERB
fbem-11462	14	4	service	service	NOUN
fbem-11462	14	5	quality	quality	NOUN
fbem-11462	14	6	express	express	VERB
fbem-11462	14	7	industry	industry	NOUN
fbem-11462	14	8	development	development	NOUN
fbem-11462	14	9	history	history	NOUN
fbem-11462	14	10	is	be	AUX
fbem-11462	14	11	relatively	relatively	ADV
fbem-11462	14	12	short	short	ADJ
fbem-11462	14	13	,	,	PUNCT
fbem-11462	14	14	domestic	domestic	ADJ
fbem-11462	14	15	and	and	CCONJ
fbem-11462	14	16	foreign	foreign	ADJ
fbem-11462	14	17	research	research	NOUN
fbem-11462	14	18	on	on	ADP
fbem-11462	14	19	the	the	DET
fbem-11462	14	20	express	express	ADJ
fbem-11462	14	21	industry	industry	NOUN
fbem-11462	14	22	is	be	AUX
fbem-11462	14	23	relatively	relatively	ADV
fbem-11462	14	24	small	small	ADJ
fbem-11462	14	25	.	.	PUNCT
fbem-11462	15	1	for	for	ADP
fbem-11462	15	2	the	the	DET
fbem-11462	15	3	study	study	NOUN
fbem-11462	15	4	of	of	ADP
fbem-11462	15	5	the	the	DET
fbem-11462	15	6	logistics	logistic	NOUN
fbem-11462	15	7	industry	industry	NOUN
fbem-11462	15	8	can	can	AUX
fbem-11462	15	9	provide	provide	VERB
fbem-11462	15	10	reference	reference	NOUN
fbem-11462	15	11	for	for	ADP
fbem-11462	15	12	the	the	DET
fbem-11462	15	13	express	express	ADJ
fbem-11462	15	14	field	field	NOUN
fbem-11462	15	15	of	of	ADP
fbem-11462	15	16	research	research	NOUN
fbem-11462	15	17	,	,	PUNCT
fbem-11462	15	18	the	the	DET
fbem-11462	15	19	two	two	NUM
fbem-11462	15	20	have	have	VERB
fbem-11462	15	21	obvious	obvious	ADJ
fbem-11462	15	22	common	common	ADJ
fbem-11462	15	23	characteristics	characteristic	NOUN
fbem-11462	15	24	,	,	PUNCT
fbem-11462	15	25	so	so	SCONJ
fbem-11462	15	26	the	the	DET
fbem-11462	15	27	service	service	NOUN
fbem-11462	15	28	quality	quality	NOUN
fbem-11462	15	29	of	of	ADP
fbem-11462	15	30	the	the	DET
fbem-11462	15	31	express	express	ADJ
fbem-11462	15	32	industry	industry	NOUN
fbem-11462	15	33	can	can	AUX
fbem-11462	15	34	be	be	AUX
fbem-11462	15	35	based	base	VERB
fbem-11462	15	36	on	on	ADP
fbem-11462	15	37	the	the	DET
fbem-11462	15	38	study	study	NOUN
fbem-11462	15	39	of	of	ADP
fbem-11462	15	40	logistics	logistic	NOUN
fbem-11462	15	41	services	service	NOUN
fbem-11462	15	42	,	,	PUNCT
fbem-11462	15	43	which	which	PRON
fbem-11462	15	44	is	be	AUX
fbem-11462	15	45	also	also	ADV
fbem-11462	15	46	an	an	DET
fbem-11462	15	47	important	important	ADJ
fbem-11462	15	48	method	method	NOUN
fbem-11462	15	49	for	for	SCONJ
fbem-11462	15	50	current	current	ADJ
fbem-11462	15	51	scholars	scholar	NOUN
fbem-11462	15	52	to	to	PART
fbem-11462	15	53	carry	carry	VERB
fbem-11462	15	54	out	out	ADP
fbem-11462	15	55	related	relate	VERB
fbem-11462	15	56	research	research	NOUN
fbem-11462	15	57	.	.	PUNCT
fbem-11462	16	1	logistics	logistic	NOUN
fbem-11462	16	2	service	service	NOUN
fbem-11462	16	3	quality	quality	NOUN
fbem-11462	16	4	is	be	AUX
fbem-11462	16	5	the	the	DET
fbem-11462	16	6	level	level	NOUN
fbem-11462	16	7	of	of	ADP
fbem-11462	16	8	ability	ability	NOUN
fbem-11462	16	9	to	to	PART
fbem-11462	16	10	meet	meet	VERB
fbem-11462	16	11	the	the	DET
fbem-11462	16	12	requirements	requirement	NOUN
fbem-11462	16	13	of	of	ADP
fbem-11462	16	14	logistics	logistic	NOUN
fbem-11462	16	15	customers	customer	NOUN
fbem-11462	16	16	.	.	PUNCT
fbem-11462	17	1	that	that	PRON
fbem-11462	17	2	is	be	AUX
fbem-11462	17	3	,	,	PUNCT
fbem-11462	17	4	enterprises	enterprise	NOUN
fbem-11462	17	5	through	through	ADP
fbem-11462	17	6	the	the	DET
fbem-11462	17	7	provision	provision	NOUN
fbem-11462	17	8	of	of	ADP
fbem-11462	17	9	logistics	logistic	NOUN
fbem-11462	17	10	services	service	NOUN
fbem-11462	17	11	,	,	PUNCT
fbem-11462	17	12	to	to	PART
fbem-11462	17	13	meet	meet	VERB
fbem-11462	17	14	the	the	DET
fbem-11462	17	15	service	service	NOUN
fbem-11462	17	16	product	product	NOUN
fbem-11462	17	17	quality	quality	NOUN
fbem-11462	17	18	standards	standard	NOUN
fbem-11462	17	19	,	,	PUNCT
fbem-11462	17	20	to	to	PART
fbem-11462	17	21	meet	meet	VERB
fbem-11462	17	22	the	the	DET
fbem-11462	17	23	needs	need	NOUN
fbem-11462	17	24	of	of	ADP
fbem-11462	17	25	users	user	NOUN
fbem-11462	17	26	to	to	PART
fbem-11462	17	27	ensure	ensure	VERB
fbem-11462	17	28	the	the	DET
fbem-11462	17	29	degree	degree	NOUN
fbem-11462	17	30	of	of	ADP
fbem-11462	17	31	lalonde	lalonde	NOUN
fbem-11462	17	32	et	et	PROPN
fbem-11462	17	33	al	al	PROPN
fbem-11462	17	34	.	.	PUNCT
fbem-11462	18	1	(	(	PUNCT
fbem-11462	18	2	1976	1976	NUM
fbem-11462	18	3	)	)	PUNCT
fbem-11462	18	4	proposed	propose	VERB
fbem-11462	18	5	that	that	SCONJ
fbem-11462	18	6	the	the	DET
fbem-11462	18	7	logistics	logistic	NOUN
fbem-11462	18	8	services	service	NOUN
fbem-11462	18	9	at	at	ADP
fbem-11462	18	10	that	that	DET
fbem-11462	18	11	time	time	NOUN
fbem-11462	18	12	need	need	VERB
fbem-11462	18	13	to	to	PART
fbem-11462	18	14	meet	meet	VERB
fbem-11462	18	15	the	the	DET
fbem-11462	18	16	needs	need	NOUN
fbem-11462	18	17	of	of	ADP
fbem-11462	18	18	consumers	consumer	NOUN
fbem-11462	18	19	under	under	ADP
fbem-11462	18	20	the	the	DET
fbem-11462	18	21	premise	premise	NOUN
fbem-11462	18	22	of	of	ADP
fbem-11462	18	23	consumer	consumer	NOUN
fbem-11462	18	24	satisfaction	satisfaction	NOUN
fbem-11462	18	25	and	and	CCONJ
fbem-11462	18	26	then	then	ADV
fbem-11462	18	27	further	far	ADV
fbem-11462	18	28	enhance	enhance	VERB
fbem-11462	18	29	consumer	consumer	NOUN
fbem-11462	18	30	satisfaction	satisfaction	NOUN
fbem-11462	18	31	,	,	PUNCT
fbem-11462	18	32	that	that	SCONJ
fbem-11462	18	33	consumer	consumer	NOUN
fbem-11462	18	34	satisfaction	satisfaction	NOUN
fbem-11462	18	35	is	be	AUX
fbem-11462	18	36	the	the	DET
fbem-11462	18	37	development	development	NOUN
fbem-11462	18	38	of	of	ADP
fbem-11462	18	39	the	the	DET
fbem-11462	18	40	logistics	logistic	NOUN
fbem-11462	18	41	industry	industry	NOUN
fbem-11462	18	42	is	be	AUX
fbem-11462	18	43	a	a	DET
fbem-11462	18	44	very	very	ADV
fbem-11462	18	45	important	important	ADJ
fbem-11462	18	46	indicator	indicator	NOUN
fbem-11462	19	1	[	[	X
fbem-11462	19	2	1	1	NUM
fbem-11462	19	3	]	]	PUNCT
fbem-11462	19	4	.	.	PUNCT
fbem-11462	20	1	in	in	ADP
fbem-11462	20	2	the	the	DET
fbem-11462	20	3	application	application	NOUN
fbem-11462	20	4	of	of	ADP
fbem-11462	20	5	service	service	NOUN
fbem-11462	20	6	quality	quality	NOUN
fbem-11462	20	7	evaluation	evaluation	NOUN
fbem-11462	20	8	,	,	PUNCT
fbem-11462	20	9	express	express	VERB
fbem-11462	20	10	compared	compare	VERB
fbem-11462	20	11	to	to	ADP
fbem-11462	20	12	other	other	ADJ
fbem-11462	20	13	service	service	NOUN
fbem-11462	20	14	industries	industry	NOUN
fbem-11462	20	15	started	start	VERB
fbem-11462	20	16	late	late	ADV
fbem-11462	20	17	,	,	PUNCT
fbem-11462	20	18	especially	especially	ADV
fbem-11462	20	19	for	for	SCONJ
fbem-11462	20	20	the	the	DET
fbem-11462	20	21	campus	campus	NOUN
fbem-11462	20	22	express	express	VERB
fbem-11462	20	23	this	this	DET
fbem-11462	20	24	piece	piece	NOUN
fbem-11462	20	25	of	of	ADP
fbem-11462	20	26	service	service	NOUN
fbem-11462	20	27	evaluation	evaluation	NOUN
fbem-11462	20	28	model	model	NOUN
fbem-11462	20	29	research	research	NOUN
fbem-11462	20	30	is	be	AUX
fbem-11462	20	31	even	even	ADV
fbem-11462	20	32	later	later	ADV
fbem-11462	20	33	,	,	PUNCT
fbem-11462	20	34	but	but	CCONJ
fbem-11462	20	35	we	we	PRON
fbem-11462	20	36	can	can	AUX
fbem-11462	20	37	study	study	VERB
fbem-11462	20	38	the	the	DET
fbem-11462	20	39	scholars	scholar	NOUN
fbem-11462	20	40	of	of	ADP
fbem-11462	20	41	other	other	ADJ
fbem-11462	20	42	industries	industry	NOUN
fbem-11462	20	43	of	of	ADP
fbem-11462	20	44	service	service	NOUN
fbem-11462	20	45	quality	quality	NOUN
fbem-11462	20	46	evaluation	evaluation	NOUN
fbem-11462	20	47	methods	method	NOUN
fbem-11462	20	48	to	to	PART
fbem-11462	20	49	explore	explore	VERB
fbem-11462	20	50	the	the	DET
fbem-11462	20	51	evaluation	evaluation	NOUN
fbem-11462	20	52	method	method	NOUN
fbem-11462	20	53	of	of	ADP
fbem-11462	20	54	the	the	DET
fbem-11462	20	55	college	college	NOUN
fbem-11462	20	56	express	express	NOUN
fbem-11462	20	57	service	service	NOUN
fbem-11462	20	58	quality.gulc	quality.gulc	PROPN
fbem-11462	20	59	(	(	PUNCT
fbem-11462	20	60	2017	2017	NUM
fbem-11462	20	61	)	)	PUNCT
fbem-11462	20	62	introduced	introduce	VERB
fbem-11462	20	63	in	in	ADP
fbem-11462	20	64	detail	detail	NOUN
fbem-11462	20	65	the	the	DET
fbem-11462	20	66	evaluation	evaluation	NOUN
fbem-11462	20	67	of	of	ADP
fbem-11462	20	68	logistics	logistic	NOUN
fbem-11462	20	69	services	service	NOUN
fbem-11462	20	70	servqual	servqual	ADJ
fbem-11462	20	71	model	model	NOUN
fbem-11462	20	72	and	and	CCONJ
fbem-11462	20	73	the	the	DET
fbem-11462	20	74	servperf	servperf	NOUN
fbem-11462	20	75	model	model	NOUN
fbem-11462	20	76	two	two	NUM
fbem-11462	20	77	models	model	NOUN
fbem-11462	20	78	,	,	PUNCT
fbem-11462	20	79	and	and	CCONJ
fbem-11462	20	80	concluded	conclude	VERB
fbem-11462	20	81	that	that	SCONJ
fbem-11462	20	82	both	both	DET
fbem-11462	20	83	models	model	NOUN
fbem-11462	20	84	can	can	AUX
fbem-11462	20	85	well	well	ADV
fbem-11462	20	86	evaluate	evaluate	VERB
fbem-11462	20	87	the	the	DET
fbem-11462	20	88	service	service	NOUN
fbem-11462	20	89	quality	quality	NOUN
fbem-11462	20	90	of	of	ADP
fbem-11462	20	91	logistics	logistic	NOUN
fbem-11462	20	92	services	service	NOUN
fbem-11462	21	1	[	[	X
fbem-11462	21	2	2	2	NUM
fbem-11462	21	3	]	]	PUNCT
fbem-11462	21	4	.	.	PUNCT
fbem-11462	22	1	congyan	congyan	PROPN
fbem-11462	22	2	zhang	zhang	PROPN
fbem-11462	22	3	(	(	PUNCT
fbem-11462	22	4	2014	2014	NUM
fbem-11462	22	5	)	)	PUNCT
fbem-11462	22	6	in	in	ADP
fbem-11462	22	7	the	the	DET
fbem-11462	22	8	paper	paper	NOUN
fbem-11462	22	9	that	that	PRON
fbem-11462	22	10	the	the	DET
fbem-11462	22	11	assessment	assessment	NOUN
fbem-11462	22	12	of	of	ADP
fbem-11462	22	13	logistics	logistic	NOUN
fbem-11462	22	14	service	service	NOUN
fbem-11462	22	15	quality	quality	NOUN
fbem-11462	22	16	of	of	ADP
fbem-11462	22	17	express	express	ADJ
fbem-11462	22	18	company	company	NOUN
fbem-11462	22	19	can	can	AUX
fbem-11462	22	20	be	be	AUX
fbem-11462	22	21	adopted	adopt	VERB
fbem-11462	22	22	service	service	NOUN
fbem-11462	22	23	evaluation	evaluation	NOUN
fbem-11462	22	24	index	index	NOUN
fbem-11462	22	25	system	system	NOUN
fbem-11462	22	26	,	,	PUNCT
fbem-11462	22	27	combined	combine	VERB
fbem-11462	22	28	with	with	ADP
fbem-11462	22	29	questionnaire	questionnaire	NOUN
fbem-11462	22	30	survey	survey	NOUN
fbem-11462	22	31	method	method	NOUN
fbem-11462	22	32	and	and	CCONJ
fbem-11462	22	33	spss19.0	spss19.0	NOUN
fbem-11462	22	34	software	software	NOUN
fbem-11462	22	35	to	to	PART
fbem-11462	22	36	validate	validate	VERB
fbem-11462	22	37	the	the	DET
fbem-11462	22	38	index	index	NOUN
fbem-11462	22	39	system	system	NOUN
fbem-11462	22	40	,	,	PUNCT
fbem-11462	22	41	and	and	CCONJ
fbem-11462	22	42	finally	finally	ADV
fbem-11462	22	43	construct	construct	VERB
fbem-11462	22	44	a	a	DET
fbem-11462	22	45	new	new	ADJ
fbem-11462	22	46	service	service	NOUN
fbem-11462	22	47	evaluation	evaluation	NOUN
fbem-11462	22	48	index	index	NOUN
fbem-11462	22	49	system	system	NOUN
fbem-11462	22	50	.	.	PUNCT
fbem-11462	23	1	by	by	ADP
fbem-11462	23	2	analysing	analyse	VERB
fbem-11462	23	3	the	the	DET
fbem-11462	23	4	assessment	assessment	NOUN
fbem-11462	23	5	results	result	NOUN
fbem-11462	23	6	,	,	PUNCT
fbem-11462	23	7	suggestions	suggestion	NOUN
fbem-11462	23	8	can	can	AUX
fbem-11462	23	9	be	be	AUX
fbem-11462	23	10	made	make	VERB
fbem-11462	23	11	to	to	PART
fbem-11462	23	12	improve	improve	VERB
fbem-11462	23	13	the	the	DET
fbem-11462	23	14	quality	quality	NOUN
fbem-11462	23	15	of	of	ADP
fbem-11462	23	16	logistics	logistic	NOUN
fbem-11462	23	17	services	service	NOUN
fbem-11462	23	18	[	[	X
fbem-11462	23	19	3	3	NUM
fbem-11462	23	20	]	]	PUNCT
fbem-11462	23	21	.	.	PUNCT
fbem-11462	24	1	feng	feng	PROPN
fbem-11462	24	2	et	et	PROPN
fbem-11462	24	3	al	al	PROPN
fbem-11462	24	4	.	.	PROPN
fbem-11462	24	5	(	(	PUNCT
fbem-11462	24	6	2007	2007	NUM
fbem-11462	24	7	)	)	PUNCT
fbem-11462	24	8	established	establish	VERB
fbem-11462	24	9	that	that	SCONJ
fbem-11462	24	10	the	the	DET
fbem-11462	24	11	logistics	logistic	NOUN
fbem-11462	24	12	service	service	NOUN
fbem-11462	24	13	quality	quality	NOUN
fbem-11462	24	14	model	model	NOUN
fbem-11462	24	15	contains	contain	VERB
fbem-11462	24	16	six	six	NUM
fbem-11462	24	17	dimensions	dimension	NOUN
fbem-11462	24	18	such	such	ADJ
fbem-11462	24	19	as	as	ADP
fbem-11462	24	20	communication	communication	NOUN
fbem-11462	24	21	quality	quality	NOUN
fbem-11462	24	22	,	,	PUNCT
fbem-11462	24	23	timeliness	timeliness	NOUN
fbem-11462	24	24	,	,	PUNCT
fbem-11462	24	25	order	order	NOUN
fbem-11462	24	26	quality	quality	NOUN
fbem-11462	24	27	,	,	PUNCT
fbem-11462	24	28	and	and	CCONJ
fbem-11462	24	29	convenience	convenience	NOUN
fbem-11462	25	1	[	[	X
fbem-11462	25	2	4	4	NUM
fbem-11462	25	3	]	]	PUNCT
fbem-11462	25	4	.	.	PUNCT
fbem-11462	26	1	based	base	VERB
fbem-11462	26	2	on	on	ADP
fbem-11462	26	3	the	the	DET
fbem-11462	26	4	online	online	ADJ
fbem-11462	26	5	shopping	shopping	NOUN
fbem-11462	26	6	environment	environment	NOUN
fbem-11462	26	7	in	in	ADP
fbem-11462	26	8	the	the	DET
fbem-11462	26	9	chinese	chinese	ADJ
fbem-11462	26	10	market	market	NOUN
fbem-11462	26	11	,	,	PUNCT
fbem-11462	26	12	huang	huang	PROPN
fbem-11462	26	13	fei	fei	PROPN
fbem-11462	26	14	et	et	PROPN
fbem-11462	26	15	al	al	AUX
fbem-11462	26	16	.	.	PROPN
fbem-11462	27	1	(	(	PUNCT
fbem-11462	27	2	2011	2011	NUM
fbem-11462	27	3	)	)	PUNCT
fbem-11462	27	4	incorporated	incorporate	VERB
fbem-11462	27	5	eight	eight	NUM
fbem-11462	27	6	dimensions	dimension	NOUN
fbem-11462	27	7	of	of	ADP
fbem-11462	27	8	product	product	NOUN
fbem-11462	27	9	completeness	completeness	NOUN
fbem-11462	27	10	,	,	PUNCT
fbem-11462	27	11	timeliness	timeliness	NOUN
fbem-11462	27	12	,	,	PUNCT
fbem-11462	27	13	order	order	NOUN
fbem-11462	27	14	accuracy	accuracy	NOUN
fbem-11462	27	15	,	,	PUNCT
fbem-11462	27	16	information	information	NOUN
fbem-11462	27	17	quality	quality	NOUN
fbem-11462	27	18	,	,	PUNCT
fbem-11462	27	19	error	error	NOUN
fbem-11462	27	20	handling	handling	NOUN
fbem-11462	27	21	,	,	PUNCT
fbem-11462	27	22	quality	quality	NOUN
fbem-11462	27	23	of	of	ADP
fbem-11462	27	24	personnel	personnel	NOUN
fbem-11462	27	25	communication	communication	NOUN
fbem-11462	27	26	,	,	PUNCT
fbem-11462	27	27	ordering	ordering	NOUN
fbem-11462	27	28	process	process	NOUN
fbem-11462	27	29	,	,	PUNCT
fbem-11462	27	30	and	and	CCONJ
fbem-11462	27	31	number	number	NOUN
fbem-11462	27	32	of	of	ADP
fbem-11462	27	33	order	order	NOUN
fbem-11462	27	34	releases	release	NOUN
fbem-11462	27	35	into	into	ADP
fbem-11462	27	36	a	a	DET
fbem-11462	27	37	service	service	NOUN
fbem-11462	27	38	quality	quality	NOUN
fbem-11462	27	39	model	model	NOUN
fbem-11462	27	40	of	of	ADP
fbem-11462	27	41	the	the	DET
fbem-11462	27	42	online	online	ADJ
fbem-11462	27	43	shopping	shopping	NOUN
fbem-11462	27	44	flow	flow	NOUN
fbem-11462	27	45	from	from	ADP
fbem-11462	27	46	the	the	DET
fbem-11462	27	47	consumer	consumer	NOUN
fbem-11462	27	48	's	's	PART
fbem-11462	27	49	point	point	NOUN
fbem-11462	27	50	of	of	ADP
fbem-11462	27	51	view	view	NOUN
fbem-11462	27	52	[	[	X
fbem-11462	27	53	5	5	NUM
fbem-11462	27	54	]	]	PUNCT
fbem-11462	27	55	.	.	PUNCT
fbem-11462	28	1	120	120	NUM
fbem-11462	28	2	in	in	ADP
fbem-11462	28	3	the	the	DET
fbem-11462	28	4	college	college	NOUN
fbem-11462	28	5	express	express	ADJ
fbem-11462	28	6	service	service	NOUN
fbem-11462	28	7	quality	quality	NOUN
fbem-11462	28	8	.	.	PUNCT
fbem-11462	29	1	currently	currently	ADV
fbem-11462	29	2	at	at	ADP
fbem-11462	29	3	home	home	NOUN
fbem-11462	29	4	and	and	CCONJ
fbem-11462	29	5	abroad	abroad	ADV
fbem-11462	29	6	for	for	ADP
fbem-11462	29	7	logistics	logistic	NOUN
fbem-11462	29	8	research	research	NOUN
fbem-11462	29	9	is	be	AUX
fbem-11462	29	10	very	very	ADV
fbem-11462	29	11	much	much	ADV
fbem-11462	29	12	,	,	PUNCT
fbem-11462	29	13	but	but	CCONJ
fbem-11462	29	14	the	the	DET
fbem-11462	29	15	college	college	NOUN
fbem-11462	29	16	express	express	VERB
fbem-11462	29	17	as	as	SCONJ
fbem-11462	29	18	the	the	DET
fbem-11462	29	19	focus	focus	NOUN
fbem-11462	29	20	of	of	ADP
fbem-11462	29	21	the	the	DET
fbem-11462	29	22	research	research	NOUN
fbem-11462	29	23	object	object	NOUN
fbem-11462	29	24	alone	alone	ADV
fbem-11462	29	25	is	be	AUX
fbem-11462	29	26	still	still	ADV
fbem-11462	29	27	relatively	relatively	ADV
fbem-11462	29	28	small	small	ADJ
fbem-11462	29	29	.	.	PUNCT
fbem-11462	30	1	with	with	ADP
fbem-11462	30	2	the	the	DET
fbem-11462	30	3	rapid	rapid	ADJ
fbem-11462	30	4	development	development	NOUN
fbem-11462	30	5	of	of	ADP
fbem-11462	30	6	"	"	PUNCT
fbem-11462	30	7	internet	internet	NOUN
fbem-11462	30	8	+	+	NOUN
fbem-11462	30	9	"	"	PUNCT
fbem-11462	30	10	,	,	PUNCT
fbem-11462	30	11	colleges	college	NOUN
fbem-11462	30	12	and	and	CCONJ
fbem-11462	30	13	universities	university	NOUN
fbem-11462	30	14	use	use	VERB
fbem-11462	30	15	express	express	ADJ
fbem-11462	30	16	delivery	delivery	NOUN
fbem-11462	30	17	frequency	frequency	NOUN
fbem-11462	30	18	continues	continue	VERB
fbem-11462	30	19	to	to	PART
fbem-11462	30	20	increase	increase	VERB
fbem-11462	30	21	,	,	PUNCT
fbem-11462	30	22	but	but	CCONJ
fbem-11462	30	23	at	at	ADP
fbem-11462	30	24	present	present	ADJ
fbem-11462	30	25	the	the	DET
fbem-11462	30	26	experts	expert	NOUN
fbem-11462	30	27	on	on	ADP
fbem-11462	30	28	the	the	DET
fbem-11462	30	29	high	high	ADJ
fbem-11462	30	30	school	school	NOUN
fbem-11462	30	31	campus	campus	NOUN
fbem-11462	30	32	express	express	NOUN
fbem-11462	30	33	delivery	delivery	NOUN
fbem-11462	30	34	research	research	NOUN
fbem-11462	30	35	is	be	AUX
fbem-11462	30	36	relatively	relatively	ADV
fbem-11462	30	37	small	small	ADJ
fbem-11462	30	38	.	.	PUNCT
fbem-11462	31	1	with	with	ADP
fbem-11462	31	2	the	the	DET
fbem-11462	31	3	continuous	continuous	ADJ
fbem-11462	31	4	development	development	NOUN
fbem-11462	31	5	of	of	ADP
fbem-11462	31	6	the	the	DET
fbem-11462	31	7	university	university	NOUN
fbem-11462	31	8	economy	economy	NOUN
fbem-11462	31	9	,	,	PUNCT
fbem-11462	31	10	how	how	SCONJ
fbem-11462	31	11	to	to	PART
fbem-11462	31	12	define	define	VERB
fbem-11462	31	13	the	the	DET
fbem-11462	31	14	university	university	NOUN
fbem-11462	31	15	express	express	NOUN
fbem-11462	31	16	,	,	PUNCT
fbem-11462	31	17	so	so	SCONJ
fbem-11462	31	18	that	that	SCONJ
fbem-11462	31	19	the	the	DET
fbem-11462	31	20	university	university	NOUN
fbem-11462	31	21	express	express	NOUN
fbem-11462	31	22	can	can	AUX
fbem-11462	31	23	be	be	AUX
fbem-11462	31	24	convenient	convenient	ADJ
fbem-11462	31	25	for	for	ADP
fbem-11462	31	26	school	school	NOUN
fbem-11462	31	27	management	management	NOUN
fbem-11462	31	28	,	,	PUNCT
fbem-11462	31	29	as	as	ADV
fbem-11462	31	30	well	well	ADV
fbem-11462	31	31	as	as	ADP
fbem-11462	31	32	to	to	PART
fbem-11462	31	33	meet	meet	VERB
fbem-11462	31	34	the	the	DET
fbem-11462	31	35	needs	need	NOUN
fbem-11462	31	36	of	of	ADP
fbem-11462	31	37	the	the	DET
fbem-11462	31	38	whole	whole	ADJ
fbem-11462	31	39	campus	campus	NOUN
fbem-11462	31	40	teachers	teacher	NOUN
fbem-11462	31	41	and	and	CCONJ
fbem-11462	31	42	students	student	NOUN
fbem-11462	31	43	express	express	VERB
fbem-11462	31	44	exchange	exchange	NOUN
fbem-11462	31	45	.	.	PUNCT
fbem-11462	32	1	chen	chen	PROPN
fbem-11462	32	2	jiawei	jiawei	PROPN
fbem-11462	32	3	,	,	PUNCT
fbem-11462	32	4	liu	liu	PROPN
fbem-11462	32	5	wenjun	wenjun	PROPN
fbem-11462	32	6	to	to	ADP
fbem-11462	32	7	nanhua	nanhua	PROPN
fbem-11462	32	8	university	university	PROPN
fbem-11462	32	9	as	as	ADP
fbem-11462	32	10	an	an	DET
fbem-11462	32	11	example	example	NOUN
fbem-11462	32	12	,	,	PUNCT
fbem-11462	32	13	the	the	DET
fbem-11462	32	14	campus	campus	NOUN
fbem-11462	32	15	express	express	NOUN
fbem-11462	32	16	service	service	NOUN
fbem-11462	32	17	distribution	distribution	NOUN
fbem-11462	32	18	status	status	NOUN
fbem-11462	32	19	quo	quo	NOUN
fbem-11462	32	20	analysis	analysis	NOUN
fbem-11462	32	21	,	,	PUNCT
fbem-11462	32	22	from	from	ADP
fbem-11462	32	23	the	the	DET
fbem-11462	32	24	campus	campus	NOUN
fbem-11462	32	25	distribution	distribution	NOUN
fbem-11462	32	26	agents	agent	NOUN
fbem-11462	32	27	,	,	PUNCT
fbem-11462	32	28	campus	campus	NOUN
fbem-11462	32	29	express	express	ADJ
fbem-11462	32	30	consumer	consumer	NOUN
fbem-11462	32	31	perspective	perspective	NOUN
fbem-11462	32	32	to	to	PART
fbem-11462	32	33	analyse	analyse	VERB
fbem-11462	32	34	the	the	DET
fbem-11462	32	35	current	current	ADJ
fbem-11462	32	36	problems	problem	NOUN
fbem-11462	32	37	of	of	ADP
fbem-11462	32	38	distribution	distribution	NOUN
fbem-11462	32	39	services	service	NOUN
fbem-11462	32	40	,	,	PUNCT
fbem-11462	32	41	it	it	PRON
fbem-11462	32	42	is	be	AUX
fbem-11462	32	43	recommended	recommend	VERB
fbem-11462	32	44	that	that	SCONJ
fbem-11462	32	45	the	the	DET
fbem-11462	32	46	school	school	NOUN
fbem-11462	32	47	supervision	supervision	NOUN
fbem-11462	32	48	,	,	PUNCT
fbem-11462	32	49	agent	agent	NOUN
fbem-11462	32	50	stationed	station	VERB
fbem-11462	32	51	in	in	ADP
fbem-11462	32	52	the	the	DET
fbem-11462	32	53	school	school	NOUN
fbem-11462	32	54	or	or	CCONJ
fbem-11462	32	55	the	the	DET
fbem-11462	32	56	school	school	NOUN
fbem-11462	32	57	direct	direct	ADJ
fbem-11462	32	58	agent	agent	NOUN
fbem-11462	32	59	three	three	NUM
fbem-11462	32	60	ways	way	NOUN
fbem-11462	32	61	to	to	PART
fbem-11462	32	62	replace	replace	VERB
fbem-11462	32	63	the	the	DET
fbem-11462	32	64	current	current	ADJ
fbem-11462	32	65	campus	campus	NOUN
fbem-11462	32	66	scattered	scatter	VERB
fbem-11462	32	67	and	and	CCONJ
fbem-11462	32	68	messy	messy	ADJ
fbem-11462	32	69	agent	agent	NOUN
fbem-11462	32	70	distribution	distribution	NOUN
fbem-11462	32	71	mode	mode	NOUN
fbem-11462	32	72	,	,	PUNCT
fbem-11462	32	73	in	in	ADP
fbem-11462	32	74	order	order	NOUN
fbem-11462	32	75	to	to	PART
fbem-11462	32	76	improve	improve	VERB
fbem-11462	32	77	the	the	DET
fbem-11462	32	78	speed	speed	NOUN
fbem-11462	32	79	and	and	CCONJ
fbem-11462	32	80	service	service	NOUN
fbem-11462	32	81	level	level	NOUN
fbem-11462	32	82	of	of	ADP
fbem-11462	32	83	the	the	DET
fbem-11462	32	84	campus	campus	NOUN
fbem-11462	32	85	express	express	NOUN
fbem-11462	32	86	delivery	delivery	NOUN
fbem-11462	32	87	;	;	PUNCT
fbem-11462	32	88	deng	deng	PROPN
fbem-11462	32	89	xuyu	xuyu	PROPN
fbem-11462	32	90	,	,	PUNCT
fbem-11462	32	91	xie	xie	PROPN
fbem-11462	32	92	yongmei	yongmei	PROPN
fbem-11462	32	93	and	and	CCONJ
fbem-11462	32	94	other	other	ADJ
fbem-11462	32	95	jiangxi	jiangxi	PROPN
fbem-11462	32	96	normal	normal	PROPN
fbem-11462	32	97	university	university	NOUN
fbem-11462	32	98	as	as	ADP
fbem-11462	32	99	an	an	DET
fbem-11462	32	100	example	example	NOUN
fbem-11462	32	101	,	,	PUNCT
fbem-11462	32	102	take	take	VERB
fbem-11462	32	103	the	the	DET
fbem-11462	32	104	sampling	sampling	NOUN
fbem-11462	32	105	method	method	NOUN
fbem-11462	32	106	to	to	PART
fbem-11462	32	107	analyse	analyse	VERB
fbem-11462	32	108	the	the	DET
fbem-11462	32	109	current	current	ADJ
fbem-11462	32	110	situation	situation	NOUN
fbem-11462	32	111	of	of	ADP
fbem-11462	32	112	its	its	PRON
fbem-11462	32	113	courier	courier	NOUN
fbem-11462	32	114	.	.	PUNCT
fbem-11462	33	1	they	they	PRON
fbem-11462	33	2	believe	believe	VERB
fbem-11462	33	3	that	that	SCONJ
fbem-11462	33	4	the	the	DET
fbem-11462	33	5	university	university	NOUN
fbem-11462	33	6	campus	campus	NOUN
fbem-11462	33	7	express	express	NOUN
fbem-11462	33	8	generally	generally	ADV
fbem-11462	33	9	exists	exist	VERB
fbem-11462	33	10	in	in	ADP
fbem-11462	33	11	the	the	DET
fbem-11462	33	12	number	number	NOUN
fbem-11462	33	13	of	of	ADP
fbem-11462	33	14	large	large	ADJ
fbem-11462	33	15	pieces	piece	NOUN
fbem-11462	33	16	,	,	PUNCT
fbem-11462	33	17	courier	courier	NOUN
fbem-11462	33	18	agent	agent	NOUN
fbem-11462	33	19	points	point	NOUN
fbem-11462	33	20	and	and	CCONJ
fbem-11462	33	21	scattered	scatter	VERB
fbem-11462	33	22	,	,	PUNCT
fbem-11462	33	23	poor	poor	ADJ
fbem-11462	33	24	service	service	NOUN
fbem-11462	33	25	satisfaction	satisfaction	NOUN
fbem-11462	33	26	and	and	CCONJ
fbem-11462	33	27	other	other	ADJ
fbem-11462	33	28	prominent	prominent	ADJ
fbem-11462	33	29	problems	problem	NOUN
fbem-11462	33	30	,	,	PUNCT
fbem-11462	33	31	the	the	DET
fbem-11462	33	32	need	need	NOUN
fbem-11462	33	33	for	for	ADP
fbem-11462	33	34	the	the	DET
fbem-11462	33	35	integration	integration	NOUN
fbem-11462	33	36	of	of	ADP
fbem-11462	33	37	express	express	ADJ
fbem-11462	33	38	resources	resource	NOUN
fbem-11462	33	39	,	,	PUNCT
fbem-11462	33	40	refining	refine	VERB
fbem-11462	33	41	the	the	DET
fbem-11462	33	42	new	new	ADJ
fbem-11462	33	43	courier	courier	NOUN
fbem-11462	33	44	mode	mode	NOUN
fbem-11462	33	45	,	,	PUNCT
fbem-11462	33	46	namely	namely	ADV
fbem-11462	33	47	,	,	PUNCT
fbem-11462	33	48	the	the	DET
fbem-11462	33	49	participatory	participatory	ADJ
fbem-11462	33	50	mode	mode	NOUN
fbem-11462	33	51	of	of	ADP
fbem-11462	33	52	receipt	receipt	NOUN
fbem-11462	33	53	of	of	ADP
fbem-11462	33	54	goods	good	NOUN
fbem-11462	33	55	.	.	PUNCT
fbem-11462	34	1	2.2	2.2	NUM
fbem-11462	34	2	.	.	PUNCT
fbem-11462	34	3	research	research	NOUN
fbem-11462	34	4	related	relate	VERB
fbem-11462	34	5	to	to	ADP
fbem-11462	34	6	end	end	NOUN
fbem-11462	34	7	-	-	PUNCT
fbem-11462	34	8	of	of	ADP
fbem-11462	34	9	-	-	PUNCT
fbem-11462	34	10	campus	campus	NOUN
fbem-11462	34	11	delivery	delivery	NOUN
fbem-11462	34	12	due	due	ADP
fbem-11462	34	13	to	to	ADP
fbem-11462	34	14	the	the	DET
fbem-11462	34	15	uniqueness	uniqueness	NOUN
fbem-11462	34	16	of	of	ADP
fbem-11462	34	17	university	university	NOUN
fbem-11462	34	18	campus	campus	NOUN
fbem-11462	34	19	management	management	NOUN
fbem-11462	34	20	and	and	CCONJ
fbem-11462	34	21	student	student	NOUN
fbem-11462	34	22	behaviour	behaviour	NOUN
fbem-11462	34	23	,	,	PUNCT
fbem-11462	34	24	customer	customer	NOUN
fbem-11462	34	25	concentration	concentration	NOUN
fbem-11462	34	26	,	,	PUNCT
fbem-11462	34	27	large	large	ADJ
fbem-11462	34	28	delivery	delivery	NOUN
fbem-11462	34	29	scale	scale	NOUN
fbem-11462	34	30	,	,	PUNCT
fbem-11462	34	31	flexible	flexible	ADJ
fbem-11462	34	32	delivery	delivery	NOUN
fbem-11462	34	33	time	time	NOUN
fbem-11462	34	34	and	and	CCONJ
fbem-11462	34	35	its	its	PRON
fbem-11462	34	36	high	high	ADJ
fbem-11462	34	37	activity	activity	NOUN
fbem-11462	34	38	,	,	PUNCT
fbem-11462	34	39	the	the	DET
fbem-11462	34	40	"	"	PUNCT
fbem-11462	34	41	last	last	ADJ
fbem-11462	34	42	mile	mile	NOUN
fbem-11462	34	43	"	"	PUNCT
fbem-11462	34	44	delivery	delivery	NOUN
fbem-11462	34	45	of	of	ADP
fbem-11462	34	46	campus	campus	NOUN
fbem-11462	34	47	express	express	NOUN
fbem-11462	34	48	is	be	AUX
fbem-11462	34	49	somewhat	somewhat	ADV
fbem-11462	34	50	different	different	ADJ
fbem-11462	34	51	from	from	ADP
fbem-11462	34	52	that	that	PRON
fbem-11462	34	53	of	of	ADP
fbem-11462	34	54	urban	urban	ADJ
fbem-11462	34	55	express	express	PROPN
fbem-11462	34	56	.	.	PUNCT
fbem-11462	35	1	yu	yu	PROPN
fbem-11462	35	2	-	-	PROPN
fbem-11462	35	3	kai	kai	PROPN
fbem-11462	35	4	huang	huang	PROPN
fbem-11462	35	5	et	et	PROPN
fbem-11462	35	6	al	al	PROPN
fbem-11462	35	7	.	.	PROPN
fbem-11462	35	8	(	(	PUNCT
fbem-11462	35	9	2009	2009	NUM
fbem-11462	35	10	)	)	PUNCT
fbem-11462	35	11	argued	argue	VERB
fbem-11462	35	12	that	that	SCONJ
fbem-11462	35	13	improving	improve	VERB
fbem-11462	35	14	the	the	DET
fbem-11462	35	15	efficiency	efficiency	NOUN
fbem-11462	35	16	of	of	ADP
fbem-11462	35	17	delivery	delivery	NOUN
fbem-11462	35	18	and	and	CCONJ
fbem-11462	35	19	the	the	DET
fbem-11462	35	20	quality	quality	NOUN
fbem-11462	35	21	of	of	ADP
fbem-11462	35	22	consumer	consumer	NOUN
fbem-11462	35	23	service	service	NOUN
fbem-11462	35	24	at	at	ADP
fbem-11462	35	25	the	the	DET
fbem-11462	35	26	end	end	NOUN
fbem-11462	35	27	of	of	ADP
fbem-11462	35	28	the	the	DET
fbem-11462	35	29	process	process	NOUN
fbem-11462	35	30	can	can	AUX
fbem-11462	35	31	help	help	VERB
fbem-11462	35	32	to	to	PART
fbem-11462	35	33	improve	improve	VERB
fbem-11462	35	34	consumer	consumer	NOUN
fbem-11462	35	35	satisfaction	satisfaction	NOUN
fbem-11462	35	36	and	and	CCONJ
fbem-11462	35	37	loyalty	loyalty	NOUN
fbem-11462	35	38	in	in	ADP
fbem-11462	35	39	shopping	shop	VERB
fbem-11462	35	40	[	[	X
fbem-11462	35	41	6	6	NUM
fbem-11462	35	42	]	]	PUNCT
fbem-11462	35	43	.	.	PUNCT
fbem-11462	36	1	in	in	ADP
fbem-11462	36	2	the	the	DET
fbem-11462	36	3	distribution	distribution	NOUN
fbem-11462	36	4	mode	mode	NOUN
fbem-11462	36	5	research	research	NOUN
fbem-11462	36	6	,	,	PUNCT
fbem-11462	36	7	wei	wei	PROPN
fbem-11462	36	8	fukang	fukang	PROPN
fbem-11462	36	9	summarised	summarise	VERB
fbem-11462	36	10	the	the	DET
fbem-11462	36	11	"	"	PUNCT
fbem-11462	36	12	street	street	NOUN
fbem-11462	36	13	vendors	vendor	NOUN
fbem-11462	36	14	"	"	PUNCT
fbem-11462	36	15	,	,	PUNCT
fbem-11462	36	16	logistics	logistic	NOUN
fbem-11462	36	17	supermarkets	supermarket	NOUN
fbem-11462	36	18	,	,	PUNCT
fbem-11462	36	19	intelligent	intelligent	ADJ
fbem-11462	36	20	selfpick	selfpick	VERB
fbem-11462	36	21	-	-	PUNCT
fbem-11462	36	22	up	up	ADP
fbem-11462	36	23	boxes	box	NOUN
fbem-11462	36	24	,	,	PUNCT
fbem-11462	36	25	campus	campus	NOUN
fbem-11462	36	26	logistics	logistic	NOUN
fbem-11462	36	27	agencies	agency	NOUN
fbem-11462	36	28	,	,	PUNCT
fbem-11462	36	29	school	school	NOUN
fbem-11462	36	30	enterprises	enterprise	NOUN
fbem-11462	36	31	based	base	VERB
fbem-11462	36	32	on	on	ADP
fbem-11462	36	33	customer	customer	NOUN
fbem-11462	36	34	satisfaction	satisfaction	NOUN
fbem-11462	36	35	,	,	PUNCT
fbem-11462	36	36	the	the	DET
fbem-11462	36	37	establishment	establishment	NOUN
fbem-11462	36	38	of	of	ADP
fbem-11462	36	39	a	a	DET
fbem-11462	36	40	cooperative	cooperative	ADJ
fbem-11462	36	41	integrated	integrate	VERB
fbem-11462	36	42	logistics	logistic	NOUN
fbem-11462	36	43	and	and	CCONJ
fbem-11462	36	44	other	other	ADJ
fbem-11462	36	45	five	five	NUM
fbem-11462	36	46	typical	typical	ADJ
fbem-11462	36	47	college	college	NOUN
fbem-11462	36	48	"	"	PUNCT
fbem-11462	36	49	last	last	ADJ
fbem-11462	36	50	kilometre	kilometre	NOUN
fbem-11462	36	51	"	"	PUNCT
fbem-11462	36	52	distribution	distribution	NOUN
fbem-11462	36	53	mode	mode	NOUN
fbem-11462	36	54	of	of	ADP
fbem-11462	36	55	evaluation	evaluation	NOUN
fbem-11462	36	56	index	index	NOUN
fbem-11462	36	57	system	system	NOUN
fbem-11462	36	58	[	[	X
fbem-11462	36	59	7	7	X
fbem-11462	36	60	]	]	PUNCT
fbem-11462	36	61	.	.	PUNCT
fbem-11462	37	1	tang	tang	PROPN
fbem-11462	37	2	ling	ling	PROPN
fbem-11462	37	3	summed	sum	VERB
fbem-11462	37	4	up	up	ADP
fbem-11462	37	5	the	the	DET
fbem-11462	37	6	"	"	PUNCT
fbem-11462	37	7	stalls	stall	NOUN
fbem-11462	37	8	"	"	PUNCT
fbem-11462	37	9	,	,	PUNCT
fbem-11462	37	10	self	self	NOUN
fbem-11462	37	11	-	-	PUNCT
fbem-11462	37	12	operated	operate	VERB
fbem-11462	37	13	shops	shop	NOUN
fbem-11462	37	14	,	,	PUNCT
fbem-11462	37	15	express	express	ADJ
fbem-11462	37	16	cabinets	cabinet	NOUN
fbem-11462	37	17	,	,	PUNCT
fbem-11462	37	18	express	express	ADJ
fbem-11462	37	19	supermarkets	supermarket	NOUN
fbem-11462	37	20	,	,	PUNCT
fbem-11462	37	21	property	property	NOUN
fbem-11462	37	22	management	management	NOUN
fbem-11462	37	23	companies	company	NOUN
fbem-11462	37	24	and	and	CCONJ
fbem-11462	37	25	other	other	ADJ
fbem-11462	37	26	six	six	NUM
fbem-11462	37	27	colleges	college	NOUN
fbem-11462	37	28	and	and	CCONJ
fbem-11462	37	29	universities	university	NOUN
fbem-11462	37	30	logistics	logistic	NOUN
fbem-11462	37	31	terminal	terminal	ADJ
fbem-11462	37	32	distribution	distribution	NOUN
fbem-11462	37	33	of	of	ADP
fbem-11462	37	34	the	the	DET
fbem-11462	37	35	main	main	ADJ
fbem-11462	37	36	modes	mode	NOUN
fbem-11462	37	37	,	,	PUNCT
fbem-11462	37	38	to	to	PART
fbem-11462	37	39	build	build	VERB
fbem-11462	37	40	a	a	DET
fbem-11462	37	41	joint	joint	ADJ
fbem-11462	37	42	distribution	distribution	NOUN
fbem-11462	37	43	platform	platform	NOUN
fbem-11462	37	44	for	for	ADP
fbem-11462	37	45	colleges	college	NOUN
fbem-11462	37	46	and	and	CCONJ
fbem-11462	37	47	universities	university	NOUN
fbem-11462	37	48	,	,	PUNCT
fbem-11462	37	49	and	and	CCONJ
fbem-11462	37	50	strengthen	strengthen	VERB
fbem-11462	37	51	the	the	DET
fbem-11462	37	52	industry	industry	NOUN
fbem-11462	37	53	to	to	PART
fbem-11462	37	54	guide	guide	VERB
fbem-11462	37	55	the	the	DET
fbem-11462	37	56	standardisation	standardisation	NOUN
fbem-11462	37	57	of	of	ADP
fbem-11462	37	58	the	the	DET
fbem-11462	37	59	construction	construction	NOUN
fbem-11462	37	60	strategy	strategy	NOUN
fbem-11462	37	61	[	[	X
fbem-11462	37	62	8	8	NUM
fbem-11462	37	63	]	]	PUNCT
fbem-11462	37	64	.	.	PUNCT
fbem-11462	38	1	2.3	2.3	NUM
fbem-11462	38	2	.	.	PUNCT
fbem-11462	39	1	research	research	NOUN
fbem-11462	39	2	on	on	ADP
fbem-11462	39	3	the	the	DET
fbem-11462	39	4	relationship	relationship	NOUN
fbem-11462	39	5	between	between	ADP
fbem-11462	39	6	service	service	NOUN
fbem-11462	39	7	quality	quality	NOUN
fbem-11462	39	8	and	and	CCONJ
fbem-11462	39	9	satisfaction	satisfaction	NOUN
fbem-11462	39	10	xia	xia	PROPN
fbem-11462	39	11	qing	qing	NOUN
fbem-11462	39	12	pointed	point	VERB
fbem-11462	39	13	out	out	ADP
fbem-11462	39	14	in	in	ADP
fbem-11462	39	15	his	his	PRON
fbem-11462	39	16	paper	paper	NOUN
fbem-11462	39	17	that	that	SCONJ
fbem-11462	39	18	consumers	consumer	NOUN
fbem-11462	39	19	of	of	ADP
fbem-11462	39	20	online	online	ADJ
fbem-11462	39	21	shopping	shopping	NOUN
fbem-11462	39	22	do	do	AUX
fbem-11462	39	23	not	not	PART
fbem-11462	39	24	have	have	VERB
fbem-11462	39	25	a	a	DET
fbem-11462	39	26	clear	clear	ADJ
fbem-11462	39	27	view	view	NOUN
fbem-11462	39	28	of	of	ADP
fbem-11462	39	29	the	the	DET
fbem-11462	39	30	mechanism	mechanism	NOUN
fbem-11462	39	31	of	of	ADP
fbem-11462	39	32	satisfaction	satisfaction	NOUN
fbem-11462	39	33	,	,	PUNCT
fbem-11462	39	34	which	which	PRON
fbem-11462	39	35	leads	lead	VERB
fbem-11462	39	36	to	to	ADP
fbem-11462	39	37	e	e	NOUN
fbem-11462	39	38	-	-	NOUN
fbem-11462	39	39	commerce	commerce	NOUN
fbem-11462	39	40	companies	company	NOUN
fbem-11462	39	41	do	do	AUX
fbem-11462	39	42	not	not	PART
fbem-11462	39	43	pay	pay	VERB
fbem-11462	39	44	enough	enough	ADJ
fbem-11462	39	45	attention	attention	NOUN
fbem-11462	39	46	to	to	ADP
fbem-11462	39	47	the	the	DET
fbem-11462	39	48	impact	impact	NOUN
fbem-11462	39	49	of	of	ADP
fbem-11462	39	50	the	the	DET
fbem-11462	39	51	quality	quality	NOUN
fbem-11462	39	52	of	of	ADP
fbem-11462	39	53	express	express	ADJ
fbem-11462	39	54	service	service	NOUN
fbem-11462	39	55	on	on	ADP
fbem-11462	39	56	customer	customer	NOUN
fbem-11462	39	57	satisfaction	satisfaction	NOUN
fbem-11462	39	58	.	.	PUNCT
fbem-11462	40	1	in	in	ADP
fbem-11462	40	2	fact	fact	NOUN
fbem-11462	40	3	,	,	PUNCT
fbem-11462	40	4	customer	customer	NOUN
fbem-11462	40	5	satisfaction	satisfaction	NOUN
fbem-11462	40	6	in	in	ADP
fbem-11462	40	7	online	online	ADJ
fbem-11462	40	8	shopping	shopping	NOUN
fbem-11462	40	9	is	be	AUX
fbem-11462	40	10	indirectly	indirectly	ADV
fbem-11462	40	11	affected	affect	VERB
fbem-11462	40	12	by	by	ADP
fbem-11462	40	13	service	service	NOUN
fbem-11462	40	14	quality	quality	NOUN
fbem-11462	40	15	[	[	X
fbem-11462	40	16	9	9	NUM
fbem-11462	40	17	]	]	PUNCT
fbem-11462	40	18	.	.	PUNCT
fbem-11462	41	1	febrisi	febrisi	VERB
fbem-11462	41	2	dwita	dwita	PROPN
fbem-11462	41	3	,	,	PUNCT
fbem-11462	41	4	leony	leony	PROPN
fbem-11462	41	5	agustine	agustine	NOUN
fbem-11462	41	6	(	(	PUNCT
fbem-11462	41	7	2023	2023	NUM
fbem-11462	41	8	)	)	PUNCT
fbem-11462	41	9	argued	argue	VERB
fbem-11462	41	10	that	that	SCONJ
fbem-11462	41	11	there	there	PRON
fbem-11462	41	12	is	be	VERB
fbem-11462	41	13	a	a	DET
fbem-11462	41	14	positive	positive	ADJ
fbem-11462	41	15	correlation	correlation	NOUN
fbem-11462	41	16	between	between	ADP
fbem-11462	41	17	the	the	DET
fbem-11462	41	18	moment	moment	NOUN
fbem-11462	41	19	of	of	ADP
fbem-11462	41	20	truth	truth	NOUN
fbem-11462	41	21	and	and	CCONJ
fbem-11462	41	22	customer	customer	NOUN
fbem-11462	41	23	satisfaction	satisfaction	NOUN
fbem-11462	41	24	,	,	PUNCT
fbem-11462	41	25	and	and	CCONJ
fbem-11462	41	26	that	that	SCONJ
fbem-11462	41	27	the	the	DET
fbem-11462	41	28	quality	quality	NOUN
fbem-11462	41	29	of	of	ADP
fbem-11462	41	30	service	service	NOUN
fbem-11462	41	31	has	have	VERB
fbem-11462	41	32	a	a	DET
fbem-11462	41	33	positive	positive	ADJ
fbem-11462	41	34	impact	impact	NOUN
fbem-11462	41	35	on	on	ADP
fbem-11462	41	36	customer	customer	NOUN
fbem-11462	41	37	satisfaction	satisfaction	NOUN
fbem-11462	41	38	,	,	PUNCT
fbem-11462	41	39	and	and	CCONJ
fbem-11462	41	40	that	that	SCONJ
fbem-11462	41	41	when	when	SCONJ
fbem-11462	41	42	delivery	delivery	NOUN
fbem-11462	41	43	service	service	NOUN
fbem-11462	41	44	companies	company	NOUN
fbem-11462	41	45	provide	provide	VERB
fbem-11462	41	46	the	the	DET
fbem-11462	41	47	highest	high	ADJ
fbem-11462	41	48	quality	quality	NOUN
fbem-11462	41	49	of	of	ADP
fbem-11462	41	50	service	service	NOUN
fbem-11462	41	51	,	,	PUNCT
fbem-11462	41	52	the	the	DET
fbem-11462	41	53	customers	customer	NOUN
fbem-11462	41	54	feel	feel	VERB
fbem-11462	41	55	and	and	CCONJ
fbem-11462	41	56	will	will	AUX
fbem-11462	41	57	repeat	repeat	VERB
fbem-11462	41	58	their	their	PRON
fbem-11462	41	59	services	service	NOUN
fbem-11462	41	60	,	,	PUNCT
fbem-11462	41	61	and	and	CCONJ
fbem-11462	41	62	it	it	PRON
fbem-11462	41	63	can	can	AUX
fbem-11462	41	64	even	even	ADV
fbem-11462	41	65	make	make	VERB
fbem-11462	41	66	these	these	DET
fbem-11462	41	67	customers	customer	NOUN
fbem-11462	41	68	more	more	ADV
fbem-11462	41	69	loyal	loyal	ADJ
fbem-11462	41	70	to	to	ADP
fbem-11462	41	71	the	the	DET
fbem-11462	41	72	company	company	NOUN
fbem-11462	41	73	[	[	X
fbem-11462	41	74	10	10	NUM
fbem-11462	41	75	]	]	PUNCT
fbem-11462	41	76	.	.	PUNCT
fbem-11462	42	1	after	after	SCONJ
fbem-11462	42	2	the	the	DET
fbem-11462	42	3	search	search	NOUN
fbem-11462	42	4	for	for	ADP
fbem-11462	42	5	information	information	NOUN
fbem-11462	42	6	found	find	VERB
fbem-11462	42	7	that	that	SCONJ
fbem-11462	42	8	more	more	ADJ
fbem-11462	42	9	scholars	scholar	NOUN
fbem-11462	42	10	in	in	ADP
fbem-11462	42	11	the	the	DET
fbem-11462	42	12	field	field	NOUN
fbem-11462	42	13	of	of	ADP
fbem-11462	42	14	service	service	NOUN
fbem-11462	42	15	quality	quality	NOUN
fbem-11462	42	16	has	have	VERB
fbem-11462	42	17	a	a	DET
fbem-11462	42	18	certain	certain	ADJ
fbem-11462	42	19	research	research	NOUN
fbem-11462	42	20	,	,	PUNCT
fbem-11462	42	21	but	but	CCONJ
fbem-11462	42	22	fewer	few	ADJ
fbem-11462	42	23	scholars	scholar	NOUN
fbem-11462	42	24	on	on	ADP
fbem-11462	42	25	the	the	DET
fbem-11462	42	26	campus	campus	NOUN
fbem-11462	42	27	express	express	ADJ
fbem-11462	42	28	service	service	NOUN
fbem-11462	42	29	quality	quality	NOUN
fbem-11462	42	30	of	of	ADP
fbem-11462	42	31	this	this	DET
fbem-11462	42	32	direction	direction	NOUN
fbem-11462	42	33	to	to	PART
fbem-11462	42	34	explore	explore	VERB
fbem-11462	42	35	,	,	PUNCT
fbem-11462	42	36	so	so	CCONJ
fbem-11462	42	37	the	the	DET
fbem-11462	42	38	campus	campus	NOUN
fbem-11462	42	39	express	express	NOUN
fbem-11462	42	40	service	service	NOUN
fbem-11462	42	41	quality	quality	NOUN
fbem-11462	42	42	is	be	AUX
fbem-11462	42	43	particularly	particularly	ADV
fbem-11462	42	44	important	important	ADJ
fbem-11462	42	45	.	.	PUNCT
fbem-11462	43	1	in	in	ADP
fbem-11462	43	2	summary	summary	NOUN
fbem-11462	43	3	,	,	PUNCT
fbem-11462	43	4	the	the	DET
fbem-11462	43	5	research	research	NOUN
fbem-11462	43	6	on	on	ADP
fbem-11462	43	7	campus	campus	NOUN
fbem-11462	43	8	express	express	ADJ
fbem-11462	43	9	service	service	NOUN
fbem-11462	43	10	quality	quality	NOUN
fbem-11462	43	11	is	be	AUX
fbem-11462	43	12	of	of	ADP
fbem-11462	43	13	great	great	ADJ
fbem-11462	43	14	significance	significance	NOUN
fbem-11462	43	15	.	.	PUNCT
fbem-11462	44	1	the	the	DET
fbem-11462	44	2	research	research	NOUN
fbem-11462	44	3	on	on	ADP
fbem-11462	44	4	the	the	DET
fbem-11462	44	5	quality	quality	NOUN
fbem-11462	44	6	of	of	ADP
fbem-11462	44	7	campus	campus	NOUN
fbem-11462	44	8	express	express	NOUN
fbem-11462	44	9	service	service	NOUN
fbem-11462	44	10	is	be	AUX
fbem-11462	44	11	of	of	ADP
fbem-11462	44	12	great	great	ADJ
fbem-11462	44	13	significance	significance	NOUN
fbem-11462	44	14	,	,	PUNCT
fbem-11462	44	15	which	which	PRON
fbem-11462	44	16	can	can	AUX
fbem-11462	44	17	better	well	ADV
fbem-11462	44	18	enable	enable	VERB
fbem-11462	44	19	the	the	DET
fbem-11462	44	20	management	management	NOUN
fbem-11462	44	21	of	of	ADP
fbem-11462	44	22	campus	campus	NOUN
fbem-11462	44	23	express	express	VERB
fbem-11462	44	24	related	relate	VERB
fbem-11462	44	25	departments	department	NOUN
fbem-11462	44	26	to	to	PART
fbem-11462	44	27	co	co	VERB
fbem-11462	44	28	-	-	VERB
fbem-11462	44	29	ordinate	ordinate	VERB
fbem-11462	44	30	the	the	DET
fbem-11462	44	31	management	management	NOUN
fbem-11462	44	32	of	of	ADP
fbem-11462	44	33	campus	campus	NOUN
fbem-11462	44	34	express	express	ADJ
fbem-11462	44	35	operations	operation	NOUN
fbem-11462	44	36	,	,	PUNCT
fbem-11462	44	37	as	as	ADV
fbem-11462	44	38	well	well	ADV
fbem-11462	44	39	as	as	ADP
fbem-11462	44	40	to	to	PART
fbem-11462	44	41	facilitate	facilitate	VERB
fbem-11462	44	42	the	the	DET
fbem-11462	44	43	express	express	ADJ
fbem-11462	44	44	operators	operator	NOUN
fbem-11462	44	45	to	to	PART
fbem-11462	44	46	better	well	ADV
fbem-11462	44	47	understand	understand	VERB
fbem-11462	44	48	the	the	DET
fbem-11462	44	49	students	student	NOUN
fbem-11462	44	50	'	'	PART
fbem-11462	44	51	preferences	preference	NOUN
fbem-11462	44	52	for	for	ADP
fbem-11462	44	53	the	the	DET
fbem-11462	44	54	choice	choice	NOUN
fbem-11462	44	55	of	of	ADP
fbem-11462	44	56	express	express	ADJ
fbem-11462	44	57	services	service	NOUN
fbem-11462	44	58	,	,	PUNCT
fbem-11462	44	59	so	so	SCONJ
fbem-11462	44	60	as	as	SCONJ
fbem-11462	44	61	to	to	PART
fbem-11462	44	62	achieve	achieve	VERB
fbem-11462	44	63	the	the	DET
fbem-11462	44	64	enhancement	enhancement	NOUN
fbem-11462	44	65	of	of	ADP
fbem-11462	44	66	students	student	NOUN
fbem-11462	44	67	'	'	PART
fbem-11462	44	68	satisfaction	satisfaction	NOUN
fbem-11462	44	69	with	with	ADP
fbem-11462	44	70	the	the	DET
fbem-11462	44	71	express	express	ADJ
fbem-11462	44	72	service	service	NOUN
fbem-11462	44	73	.	.	PUNCT
fbem-11462	45	1	3	3	X
fbem-11462	45	2	.	.	X
fbem-11462	45	3	discussion	discussion	NOUN
fbem-11462	45	4	through	through	ADP
fbem-11462	45	5	the	the	DET
fbem-11462	45	6	scholars	scholar	NOUN
fbem-11462	45	7	'	'	PART
fbem-11462	45	8	related	relate	VERB
fbem-11462	45	9	literature	literature	NOUN
fbem-11462	45	10	research	research	NOUN
fbem-11462	45	11	on	on	ADP
fbem-11462	45	12	the	the	DET
fbem-11462	45	13	service	service	NOUN
fbem-11462	45	14	quality	quality	NOUN
fbem-11462	45	15	of	of	ADP
fbem-11462	45	16	campus	campus	NOUN
fbem-11462	45	17	express	express	ADJ
fbem-11462	45	18	delivery	delivery	NOUN
fbem-11462	45	19	,	,	PUNCT
fbem-11462	45	20	it	it	PRON
fbem-11462	45	21	mainly	mainly	ADV
fbem-11462	45	22	focuses	focus	VERB
fbem-11462	45	23	on	on	ADP
fbem-11462	45	24	the	the	DET
fbem-11462	45	25	construction	construction	NOUN
fbem-11462	45	26	of	of	ADP
fbem-11462	45	27	the	the	DET
fbem-11462	45	28	service	service	NOUN
fbem-11462	45	29	quality	quality	NOUN
fbem-11462	45	30	evaluation	evaluation	NOUN
fbem-11462	45	31	model	model	NOUN
fbem-11462	45	32	,	,	PUNCT
fbem-11462	45	33	the	the	DET
fbem-11462	45	34	study	study	NOUN
fbem-11462	45	35	of	of	ADP
fbem-11462	45	36	service	service	NOUN
fbem-11462	45	37	quality	quality	NOUN
fbem-11462	45	38	dimensions	dimension	NOUN
fbem-11462	45	39	,	,	PUNCT
fbem-11462	45	40	the	the	DET
fbem-11462	45	41	influence	influence	NOUN
fbem-11462	45	42	factors	factor	NOUN
fbem-11462	45	43	of	of	ADP
fbem-11462	45	44	service	service	NOUN
fbem-11462	45	45	quality	quality	NOUN
fbem-11462	45	46	satisfaction	satisfaction	NOUN
fbem-11462	45	47	,	,	PUNCT
fbem-11462	45	48	the	the	DET
fbem-11462	45	49	optimisation	optimisation	NOUN
fbem-11462	45	50	of	of	ADP
fbem-11462	45	51	the	the	DET
fbem-11462	45	52	service	service	NOUN
fbem-11462	45	53	quality	quality	NOUN
fbem-11462	45	54	,	,	PUNCT
fbem-11462	45	55	and	and	CCONJ
fbem-11462	45	56	the	the	DET
fbem-11462	45	57	campus	campus	NOUN
fbem-11462	45	58	end	end	NOUN
fbem-11462	45	59	distribution	distribution	NOUN
fbem-11462	45	60	methods	method	NOUN
fbem-11462	45	61	.	.	PUNCT
fbem-11462	46	1	however	however	ADV
fbem-11462	46	2	,	,	PUNCT
fbem-11462	46	3	the	the	DET
fbem-11462	46	4	current	current	ADJ
fbem-11462	46	5	research	research	NOUN
fbem-11462	46	6	has	have	VERB
fbem-11462	46	7	some	some	DET
fbem-11462	46	8	limitations	limitation	NOUN
fbem-11462	46	9	:	:	PUNCT
fbem-11462	46	10	3.1	3.1	NUM
fbem-11462	46	11	.	.	PUNCT
fbem-11462	47	1	discrepancies	discrepancy	NOUN
fbem-11462	47	2	in	in	ADP
fbem-11462	47	3	the	the	DET
fbem-11462	47	4	analysis	analysis	NOUN
fbem-11462	47	5	of	of	ADP
fbem-11462	47	6	dimensions	dimension	NOUN
fbem-11462	47	7	affecting	affect	VERB
fbem-11462	47	8	service	service	NOUN
fbem-11462	47	9	quality	quality	NOUN
fbem-11462	47	10	although	although	SCONJ
fbem-11462	47	11	scholars	scholar	NOUN
fbem-11462	47	12	have	have	VERB
fbem-11462	47	13	a	a	DET
fbem-11462	47	14	certain	certain	ADJ
fbem-11462	47	15	degree	degree	NOUN
fbem-11462	47	16	of	of	ADP
fbem-11462	47	17	understanding	understanding	NOUN
fbem-11462	47	18	of	of	ADP
fbem-11462	47	19	the	the	DET
fbem-11462	47	20	research	research	NOUN
fbem-11462	47	21	dimensions	dimension	NOUN
fbem-11462	47	22	for	for	ADP
fbem-11462	47	23	express	express	ADJ
fbem-11462	47	24	service	service	NOUN
fbem-11462	47	25	quality	quality	NOUN
fbem-11462	47	26	or	or	CCONJ
fbem-11462	47	27	campus	campus	NOUN
fbem-11462	47	28	express	express	ADJ
fbem-11462	47	29	service	service	NOUN
fbem-11462	47	30	quality	quality	NOUN
fbem-11462	47	31	,	,	PUNCT
fbem-11462	47	32	the	the	DET
fbem-11462	47	33	in	in	ADP
fbem-11462	47	34	-	-	PUNCT
fbem-11462	47	35	depth	depth	NOUN
fbem-11462	47	36	analysis	analysis	NOUN
fbem-11462	47	37	of	of	ADP
fbem-11462	47	38	certain	certain	ADJ
fbem-11462	47	39	dimensions	dimension	NOUN
fbem-11462	47	40	and	and	CCONJ
fbem-11462	47	41	influencing	influence	VERB
fbem-11462	47	42	factors	factor	NOUN
fbem-11462	47	43	is	be	AUX
fbem-11462	47	44	still	still	ADV
fbem-11462	47	45	relatively	relatively	ADV
fbem-11462	47	46	limited	limited	ADJ
fbem-11462	47	47	and	and	CCONJ
fbem-11462	47	48	still	still	ADV
fbem-11462	47	49	needs	need	VERB
fbem-11462	47	50	to	to	PART
fbem-11462	47	51	be	be	AUX
fbem-11462	47	52	further	far	ADV
fbem-11462	47	53	explored	explore	VERB
fbem-11462	47	54	.	.	PUNCT
fbem-11462	48	1	the	the	DET
fbem-11462	48	2	different	different	ADJ
fbem-11462	48	3	dimensions	dimension	NOUN
fbem-11462	48	4	of	of	ADP
fbem-11462	48	5	the	the	DET
fbem-11462	48	6	study	study	NOUN
fbem-11462	48	7	and	and	CCONJ
fbem-11462	48	8	the	the	DET
fbem-11462	48	9	construction	construction	NOUN
fbem-11462	48	10	of	of	ADP
fbem-11462	48	11	the	the	DET
fbem-11462	48	12	service	service	NOUN
fbem-11462	48	13	quality	quality	NOUN
fbem-11462	48	14	evaluation	evaluation	NOUN
fbem-11462	48	15	model	model	NOUN
fbem-11462	48	16	will	will	AUX
fbem-11462	48	17	also	also	ADV
fbem-11462	48	18	be	be	AUX
fbem-11462	48	19	analysed	analyse	VERB
fbem-11462	48	20	from	from	ADP
fbem-11462	48	21	different	different	ADJ
fbem-11462	48	22	perspectives	perspective	NOUN
fbem-11462	48	23	,	,	PUNCT
fbem-11462	48	24	thus	thus	ADV
fbem-11462	48	25	affecting	affect	VERB
fbem-11462	48	26	the	the	DET
fbem-11462	48	27	students	student	NOUN
fbem-11462	48	28	'	'	PART
fbem-11462	48	29	satisfaction	satisfaction	NOUN
fbem-11462	48	30	with	with	ADP
fbem-11462	48	31	the	the	DET
fbem-11462	48	32	quality	quality	NOUN
fbem-11462	48	33	of	of	ADP
fbem-11462	48	34	campus	campus	NOUN
fbem-11462	48	35	courier	courier	NOUN
fbem-11462	48	36	services	service	NOUN
fbem-11462	48	37	.	.	PUNCT
fbem-11462	49	1	3.2	3.2	NUM
fbem-11462	49	2	.	.	PUNCT
fbem-11462	50	1	regional	regional	ADJ
fbem-11462	50	2	differences	difference	NOUN
fbem-11462	50	3	and	and	CCONJ
fbem-11462	50	4	cultural	cultural	ADJ
fbem-11462	50	5	influences	influence	NOUN
fbem-11462	50	6	courier	courier	NOUN
fbem-11462	50	7	services	service	NOUN
fbem-11462	50	8	on	on	ADP
fbem-11462	50	9	university	university	NOUN
fbem-11462	50	10	campuses	campus	NOUN
fbem-11462	50	11	may	may	AUX
fbem-11462	50	12	be	be	AUX
fbem-11462	50	13	affected	affect	VERB
fbem-11462	50	14	by	by	ADP
fbem-11462	50	15	regional	regional	ADJ
fbem-11462	50	16	differences	difference	NOUN
fbem-11462	50	17	and	and	CCONJ
fbem-11462	50	18	cultural	cultural	ADJ
fbem-11462	50	19	factors	factor	NOUN
fbem-11462	50	20	,	,	PUNCT
fbem-11462	50	21	and	and	CCONJ
fbem-11462	50	22	there	there	PRON
fbem-11462	50	23	may	may	AUX
fbem-11462	50	24	be	be	AUX
fbem-11462	50	25	differences	difference	NOUN
fbem-11462	50	26	in	in	ADP
fbem-11462	50	27	students	student	NOUN
fbem-11462	50	28	'	'	PART
fbem-11462	50	29	expectations	expectation	NOUN
fbem-11462	50	30	and	and	CCONJ
fbem-11462	50	31	evaluations	evaluation	NOUN
fbem-11462	50	32	of	of	ADP
fbem-11462	50	33	service	service	NOUN
fbem-11462	50	34	quality	quality	NOUN
fbem-11462	50	35	in	in	ADP
fbem-11462	50	36	different	different	ADJ
fbem-11462	50	37	regions	region	NOUN
fbem-11462	50	38	.	.	PUNCT
fbem-11462	51	1	therefore	therefore	ADV
fbem-11462	51	2	,	,	PUNCT
fbem-11462	51	3	future	future	ADJ
fbem-11462	51	4	research	research	NOUN
fbem-11462	51	5	could	could	AUX
fbem-11462	51	6	examine	examine	VERB
fbem-11462	51	7	these	these	DET
fbem-11462	51	8	factors	factor	NOUN
fbem-11462	51	9	from	from	ADP
fbem-11462	51	10	a	a	DET
fbem-11462	51	11	cross	cross	ADJ
fbem-11462	51	12	-	-	ADJ
fbem-11462	51	13	cultural	cultural	ADJ
fbem-11462	51	14	perspective	perspective	NOUN
fbem-11462	51	15	.	.	PUNCT
fbem-11462	52	1	4	4	X
fbem-11462	52	2	.	.	X
fbem-11462	52	3	conclusion	conclusion	NOUN
fbem-11462	52	4	in	in	ADP
fbem-11462	52	5	conclusion	conclusion	NOUN
fbem-11462	52	6	,	,	PUNCT
fbem-11462	52	7	scholars	scholar	NOUN
fbem-11462	52	8	have	have	AUX
fbem-11462	52	9	conducted	conduct	VERB
fbem-11462	52	10	a	a	DET
fbem-11462	52	11	series	series	NOUN
fbem-11462	52	12	of	of	ADP
fbem-11462	52	13	studies	study	NOUN
fbem-11462	52	14	in	in	ADP
fbem-11462	52	15	the	the	DET
fbem-11462	52	16	area	area	NOUN
fbem-11462	52	17	of	of	ADP
fbem-11462	52	18	campus	campus	NOUN
fbem-11462	52	19	courier	courier	NOUN
fbem-11462	52	20	service	service	NOUN
fbem-11462	52	21	quality	quality	NOUN
fbem-11462	52	22	,	,	PUNCT
fbem-11462	52	23	which	which	PRON
fbem-11462	52	24	has	have	AUX
fbem-11462	52	25	provided	provide	VERB
fbem-11462	52	26	me	i	PRON
fbem-11462	52	27	with	with	ADP
fbem-11462	52	28	valuable	valuable	ADJ
fbem-11462	52	29	perspectives	perspective	NOUN
fbem-11462	52	30	on	on	ADP
fbem-11462	52	31	my	my	PRON
fbem-11462	52	32	understanding	understanding	NOUN
fbem-11462	52	33	of	of	ADP
fbem-11462	52	34	the	the	DET
fbem-11462	52	35	topic	topic	NOUN
fbem-11462	52	36	.	.	PUNCT
fbem-11462	53	1	through	through	ADP
fbem-11462	53	2	the	the	DET
fbem-11462	53	3	studies	study	NOUN
fbem-11462	53	4	,	,	PUNCT
fbem-11462	53	5	we	we	PRON
fbem-11462	53	6	have	have	AUX
fbem-11462	53	7	learned	learn	VERB
fbem-11462	53	8	that	that	SCONJ
fbem-11462	53	9	campus	campus	NOUN
fbem-11462	53	10	courier	courier	NOUN
fbem-11462	53	11	service	service	NOUN
fbem-11462	53	12	quality	quality	NOUN
fbem-11462	53	13	is	be	AUX
fbem-11462	53	14	an	an	DET
fbem-11462	53	15	important	important	ADJ
fbem-11462	53	16	part	part	NOUN
fbem-11462	53	17	of	of	ADP
fbem-11462	53	18	students	student	NOUN
fbem-11462	53	19	'	'	PART
fbem-11462	53	20	daily	daily	ADJ
fbem-11462	53	21	lives	life	NOUN
fbem-11462	53	22	,	,	PUNCT
fbem-11462	53	23	and	and	CCONJ
fbem-11462	53	24	that	that	SCONJ
fbem-11462	53	25	they	they	PRON
fbem-11462	53	26	hold	hold	VERB
fbem-11462	53	27	certain	certain	ADJ
fbem-11462	53	28	expectations	expectation	NOUN
fbem-11462	53	29	on	on	ADP
fbem-11462	53	30	a	a	DET
fbem-11462	53	31	number	number	NOUN
fbem-11462	53	32	of	of	ADP
fbem-11462	53	33	dimensions	dimension	NOUN
fbem-11462	53	34	,	,	PUNCT
fbem-11462	53	35	such	such	ADJ
fbem-11462	53	36	as	as	ADP
fbem-11462	53	37	service	service	NOUN
fbem-11462	53	38	accuracy	accuracy	NOUN
fbem-11462	53	39	,	,	PUNCT
fbem-11462	53	40	timeliness	timeliness	NOUN
fbem-11462	53	41	,	,	PUNCT
fbem-11462	53	42	convenience	convenience	NOUN
fbem-11462	53	43	,	,	PUNCT
fbem-11462	53	44	parcel	parcel	NOUN
fbem-11462	53	45	intactness	intactness	NOUN
fbem-11462	53	46	,	,	PUNCT
fbem-11462	53	47	courtesy	courtesy	NOUN
fbem-11462	53	48	of	of	ADP
fbem-11462	53	49	service	service	NOUN
fbem-11462	53	50	personnel	personnel	NOUN
fbem-11462	53	51	,	,	PUNCT
fbem-11462	53	52	and	and	CCONJ
fbem-11462	53	53	personalised	personalised	ADJ
fbem-11462	53	54	needs	need	NOUN
fbem-11462	53	55	.	.	PUNCT
fbem-11462	54	1	because	because	SCONJ
fbem-11462	54	2	of	of	ADP
fbem-11462	54	3	the	the	DET
fbem-11462	54	4	differences	difference	NOUN
fbem-11462	54	5	in	in	ADP
fbem-11462	54	6	analysis	analysis	NOUN
fbem-11462	54	7	perspectives	perspective	NOUN
fbem-11462	54	8	and	and	CCONJ
fbem-11462	54	9	regional	regional	ADJ
fbem-11462	54	10	cultures	culture	NOUN
fbem-11462	54	11	,	,	PUNCT
fbem-11462	54	12	so	so	SCONJ
fbem-11462	54	13	there	there	PRON
fbem-11462	54	14	are	be	VERB
fbem-11462	54	15	still	still	ADV
fbem-11462	54	16	many	many	ADJ
fbem-11462	54	17	issues	issue	NOUN
fbem-11462	54	18	that	that	PRON
fbem-11462	54	19	need	need	VERB
fbem-11462	54	20	to	to	PART
fbem-11462	54	21	be	be	AUX
fbem-11462	54	22	explored	explore	VERB
fbem-11462	54	23	and	and	CCONJ
fbem-11462	54	24	solved	solve	VERB
fbem-11462	54	25	in	in	ADP
fbem-11462	54	26	depth	depth	NOUN
fbem-11462	54	27	.	.	PUNCT
fbem-11462	55	1	therefore	therefore	ADV
fbem-11462	55	2	,	,	PUNCT
fbem-11462	55	3	121	121	NUM
fbem-11462	55	4	future	future	ADJ
fbem-11462	55	5	research	research	NOUN
fbem-11462	55	6	can	can	AUX
fbem-11462	55	7	expand	expand	VERB
fbem-11462	55	8	the	the	DET
fbem-11462	55	9	study	study	NOUN
fbem-11462	55	10	in	in	ADP
fbem-11462	55	11	terms	term	NOUN
fbem-11462	55	12	of	of	ADP
fbem-11462	55	13	multidimensional	multidimensional	ADJ
fbem-11462	55	14	analysis	analysis	NOUN
fbem-11462	55	15	,	,	PUNCT
fbem-11462	55	16	construction	construction	NOUN
fbem-11462	55	17	of	of	ADP
fbem-11462	55	18	evaluation	evaluation	NOUN
fbem-11462	55	19	models	model	NOUN
fbem-11462	55	20	,	,	PUNCT
fbem-11462	55	21	cross	cross	ADJ
fbem-11462	55	22	-	-	ADJ
fbem-11462	55	23	cultural	cultural	ADJ
fbem-11462	55	24	comparison	comparison	NOUN
fbem-11462	55	25	and	and	CCONJ
fbem-11462	55	26	service	service	NOUN
fbem-11462	55	27	improvement	improvement	NOUN
fbem-11462	55	28	strategies	strategy	NOUN
fbem-11462	55	29	,	,	PUNCT
fbem-11462	55	30	so	so	SCONJ
fbem-11462	55	31	as	as	SCONJ
fbem-11462	55	32	to	to	PART
fbem-11462	55	33	provide	provide	VERB
fbem-11462	55	34	more	more	ADJ
fbem-11462	55	35	scientific	scientific	ADJ
fbem-11462	55	36	guidance	guidance	NOUN
fbem-11462	55	37	and	and	CCONJ
fbem-11462	55	38	support	support	NOUN
fbem-11462	55	39	for	for	ADP
fbem-11462	55	40	improving	improve	VERB
fbem-11462	55	41	the	the	DET
fbem-11462	55	42	quality	quality	NOUN
fbem-11462	55	43	of	of	ADP
fbem-11462	55	44	campus	campus	NOUN
fbem-11462	55	45	courier	courier	NOUN
fbem-11462	55	46	services	service	NOUN
fbem-11462	55	47	and	and	CCONJ
fbem-11462	55	48	student	student	NOUN
fbem-11462	55	49	satisfaction	satisfaction	NOUN
fbem-11462	55	50	.	.	PUNCT
fbem-11462	56	1	references	reference	NOUN
fbem-11462	56	2	[	[	X
fbem-11462	56	3	1	1	NUM
fbem-11462	56	4	]	]	PUNCT
fbem-11462	56	5	lalonde	lalonde	PROPN
fbem-11462	56	6	b	b	PROPN
fbem-11462	56	7	j	j	PROPN
fbem-11462	56	8	,	,	PUNCT
fbem-11462	56	9	zinszer	zinszer	PROPN
fbem-11462	56	10	p	p	PROPN
fbem-11462	56	11	h.	h.	PROPN
fbem-11462	56	12	customer	customer	PROPN
fbem-11462	56	13	service	service	PROPN
fbem-11462	56	14	:	:	PUNCT
fbem-11462	56	15	meaning	meaning	NOUN
fbem-11462	56	16	and	and	CCONJ
fbem-11462	56	17	measurement	measurement	NOUN
fbem-11462	56	18	:	:	PUNCT
fbem-11462	56	19	national	national	PROPN
fbem-11462	56	20	council	council	PROPN
fbem-11462	56	21	of	of	ADP
fbem-11462	56	22	physical	physical	ADJ
fbem-11462	56	23	distribution	distribution	NOUN
fbem-11462	56	24	management[j].chicago	management[j].chicago	PROPN
fbem-11462	56	25	il,1976,(6):156	il,1976,(6):156	PROPN
fbem-11462	56	26	-	-	PUNCT
fbem-11462	56	27	159	159	NUM
fbem-11462	56	28	.	.	PUNCT
fbem-11462	57	1	[	[	X
fbem-11462	57	2	2	2	NUM
fbem-11462	57	3	]	]	PUNCT
fbem-11462	57	4	gulc	gulc	NOUN
fbem-11462	57	5	a.models	a.model	NOUN
fbem-11462	57	6	and	and	CCONJ
fbem-11462	57	7	methods	method	NOUN
fbem-11462	57	8	of	of	ADP
fbem-11462	57	9	measuring	measure	VERB
fbem-11462	57	10	the	the	DET
fbem-11462	57	11	quality	quality	NOUN
fbem-11462	57	12	of	of	ADP
fbem-11462	57	13	logistic	logistic	ADJ
fbem-11462	57	14	service[j	service[j	NOUN
fbem-11462	57	15	]	]	PUNCT
fbem-11462	57	16	.	.	PUNCT
fbem-11462	58	1	procedia	procedia	PROPN
fbem-11462	58	2	engineering	engineering	PROPN
fbem-11462	58	3	,	,	PUNCT
fbem-11462	58	4	2017	2017	NUM
fbem-11462	58	5	,	,	PUNCT
fbem-11462	58	6	182	182	NUM
fbem-11462	58	7	:	:	PUNCT
fbem-11462	58	8	255	255	NUM
fbem-11462	58	9	-	-	SYM
fbem-11462	58	10	264	264	NUM
fbem-11462	58	11	.	.	PUNCT
fbem-11462	59	1	[	[	X
fbem-11462	59	2	3	3	X
fbem-11462	59	3	]	]	X
fbem-11462	59	4	zhang	zhang	PROPN
fbem-11462	59	5	congyan	congyan	PROPN
fbem-11462	59	6	.	.	PUNCT
fbem-11462	60	1	research	research	NOUN
fbem-11462	60	2	on	on	ADP
fbem-11462	60	3	evaluation	evaluation	NOUN
fbem-11462	60	4	and	and	CCONJ
fbem-11462	60	5	improvement	improvement	NOUN
fbem-11462	60	6	of	of	ADP
fbem-11462	60	7	express	express	ADJ
fbem-11462	60	8	logistics	logistic	NOUN
fbem-11462	60	9	service	service	NOUN
fbem-11462	60	10	quality	quality	NOUN
fbem-11462	60	11	---	---	PUNCT
fbem-11462	60	12	taking	take	VERB
fbem-11462	60	13	jy	jy	PROPN
fbem-11462	60	14	express	express	ADJ
fbem-11462	60	15	company	company	NOUN
fbem-11462	60	16	as	as	ADP
fbem-11462	60	17	an	an	DET
fbem-11462	60	18	example	example	NOUN
fbem-11462	61	1	[	[	X
fbem-11462	61	2	d	d	X
fbem-11462	61	3	]	]	X
fbem-11462	61	4	.	.	PUNCT
fbem-11462	62	1	handan	handan	PROPN
fbem-11462	62	2	:	:	PUNCT
fbem-11462	62	3	hebei	hebei	PROPN
fbem-11462	62	4	university	university	PROPN
fbem-11462	62	5	of	of	ADP
fbem-11462	62	6	engineering	engineering	PROPN
fbem-11462	62	7	,	,	PUNCT
fbem-11462	62	8	2014	2014	NUM
fbem-11462	62	9	.	.	PUNCT
fbem-11462	63	1	[	[	X
fbem-11462	63	2	4	4	X
fbem-11462	63	3	]	]	X
fbem-11462	63	4	feng	feng	PROPN
fbem-11462	63	5	y.	y.	PROPN
fbem-11462	63	6	,zheng	,zheng	PROPN
fbem-11462	63	7	b.	b.	PROPN
fbem-11462	63	8	,tan	,tan	PUNCT
fbem-11462	63	9	j.exploratory	j.exploratory	ADJ
fbem-11462	63	10	study	study	NOUN
fbem-11462	63	11	of	of	ADP
fbem-11462	63	12	logistics	logistic	NOUN
fbem-11462	63	13	service	service	NOUN
fbem-11462	63	14	quality	quality	NOUN
fbem-11462	63	15	scale	scale	NOUN
fbem-11462	63	16	based	base	VERB
fbem-11462	63	17	on	on	ADP
fbem-11462	63	18	online	online	ADJ
fbem-11462	63	19	shopping	shopping	NOUN
fbem-11462	63	20	malls[j].journal	malls[j].journal	PROPN
fbem-11462	63	21	of	of	ADP
fbem-11462	63	22	zhejiang	zhejiang	PROPN
fbem-11462	63	23	university	university	PROPN
fbem-11462	63	24	science	science	NOUN
fbem-11462	63	25	a	a	PRON
fbem-11462	63	26	,	,	PUNCT
fbem-11462	63	27	2007	2007	NUM
fbem-11462	63	28	,	,	PUNCT
fbem-11462	63	29	8(6	8(6	NUM
fbem-11462	63	30	):	):	PUNCT
fbem-11462	63	31	926	926	NUM
fbem-11462	63	32	-	-	SYM
fbem-11462	63	33	931	931	NUM
fbem-11462	63	34	.	.	PUNCT
fbem-11462	64	1	[	[	X
fbem-11462	64	2	5	5	X
fbem-11462	64	3	]	]	X
fbem-11462	64	4	huang	huang	PROPN
fbem-11462	64	5	fei	fei	PROPN
fbem-11462	64	6	,	,	PUNCT
fbem-11462	64	7	wang	wang	PROPN
fbem-11462	64	8	jia	jia	PROPN
fbem-11462	64	9	.	.	PUNCT
fbem-11462	65	1	an	an	DET
fbem-11462	65	2	empirical	empirical	ADJ
fbem-11462	65	3	study	study	NOUN
fbem-11462	65	4	on	on	ADP
fbem-11462	65	5	the	the	DET
fbem-11462	65	6	evaluation	evaluation	NOUN
fbem-11462	65	7	of	of	ADP
fbem-11462	65	8	logistics	logistic	NOUN
fbem-11462	65	9	service	service	NOUN
fbem-11462	65	10	quality	quality	NOUN
fbem-11462	65	11	in	in	ADP
fbem-11462	65	12	china	china	PROPN
fbem-11462	65	13	's	's	PART
fbem-11462	65	14	online	online	ADJ
fbem-11462	65	15	shopping[j	shopping[j	NOUN
fbem-11462	65	16	]	]	PUNCT
fbem-11462	65	17	.	.	PUNCT
fbem-11462	66	1	technical	technical	ADJ
fbem-11462	66	2	economy	economy	NOUN
fbem-11462	66	3	and	and	CCONJ
fbem-11462	66	4	management	management	NOUN
fbem-11462	66	5	research,2011(10):5458	research,2011(10):5458	ADJ
fbem-11462	66	6	.	.	PUNCT
fbem-11462	67	1	[	[	X
fbem-11462	67	2	6	6	NUM
fbem-11462	67	3	]	]	X
fbem-11462	67	4	yu	yu	PROPN
fbem-11462	67	5	-	-	PUNCT
fbem-11462	67	6	kai	kai	PROPN
fbem-11462	67	7	huang，cheng	huang，cheng	PROPN
fbem-11462	67	8	-	-	PUNCT
fbem-11462	67	9	min	min	NOUN
fbem-11462	67	10	feng，pei	feng，pei	PROPN
fbem-11462	67	11	-	-	PUNCT
fbem-11462	67	12	ju	ju	PROPN
fbem-11462	67	13	wu	wu	PROPN
fbem-11462	67	14	.	.	PUNCT
fbem-11462	68	1	a	a	DET
fbem-11462	68	2	structural	structural	ADJ
fbem-11462	68	3	equation	equation	NOUN
fbem-11462	68	4	model	model	NOUN
fbem-11462	68	5	of	of	ADP
fbem-11462	68	6	managementstrategies	managementstrategie	NOUN
fbem-11462	68	7	and	and	CCONJ
fbem-11462	68	8	film	film	NOUN
fbem-11462	68	9	performance	performance	NOUN
fbem-11462	68	10	:	:	PUNCT
fbem-11462	68	11	a	a	DET
fbem-11462	68	12	case	case	NOUN
fbem-11462	68	13	study	study	NOUN
fbem-11462	68	14	of	of	ADP
fbem-11462	68	15	logistics	logistic	NOUN
fbem-11462	68	16	service	service	NOUN
fbem-11462	68	17	quality	quality	NOUN
fbem-11462	68	18	on	on	ADP
fbem-11462	68	19	home	home	NOUN
fbem-11462	68	20	delivery[j].j	delivery[j].j	NOUN
fbem-11462	68	21	.	.	PUNCT
fbem-11462	69	1	ofelectronic	ofelectronic	ADJ
fbem-11462	69	2	customer	customer	PROPN
fbem-11462	69	3	relationship	relationship	NOUN
fbem-11462	69	4	management	management	NOUN
fbem-11462	69	5	,	,	PUNCT
fbem-11462	69	6	2009	2009	NUM
fbem-11462	69	7	,	,	PUNCT
fbem-11462	69	8	3(3):281	3(3):281	NUM
fbem-11462	69	9	-	-	SYM
fbem-11462	69	10	300	300	NUM
fbem-11462	69	11	.	.	PUNCT
fbem-11462	70	1	[	[	X
fbem-11462	70	2	7	7	X
fbem-11462	70	3	]	]	X
fbem-11462	70	4	wei	wei	PROPN
fbem-11462	70	5	fukang	fukang	PROPN
fbem-11462	70	6	.	.	PUNCT
fbem-11462	71	1	research	research	NOUN
fbem-11462	71	2	on	on	ADP
fbem-11462	71	3	the	the	DET
fbem-11462	71	4	evaluation	evaluation	NOUN
fbem-11462	71	5	of	of	ADP
fbem-11462	71	6	"	"	PUNCT
fbem-11462	71	7	last	last	ADJ
fbem-11462	71	8	kilometre	kilometre	NOUN
fbem-11462	71	9	"	"	PUNCT
fbem-11462	71	10	delivery	delivery	NOUN
fbem-11462	71	11	mode	mode	NOUN
fbem-11462	71	12	of	of	ADP
fbem-11462	71	13	online	online	ADJ
fbem-11462	71	14	shopping	shopping	NOUN
fbem-11462	71	15	on	on	ADP
fbem-11462	71	16	college	college	NOUN
fbem-11462	71	17	campuses	campus	NOUN
fbem-11462	72	1	[	[	X
fbem-11462	72	2	d	d	X
fbem-11462	72	3	]	]	X
fbem-11462	72	4	.	.	PUNCT
fbem-11462	73	1	beijing	beijing	PROPN
fbem-11462	73	2	university	university	PROPN
fbem-11462	73	3	of	of	ADP
fbem-11462	73	4	technology,2017	technology,2017	ADJ
fbem-11462	73	5	.	.	PUNCT
fbem-11462	74	1	[	[	X
fbem-11462	74	2	8	8	NUM
fbem-11462	74	3	]	]	X
fbem-11462	74	4	tang	tang	PROPN
fbem-11462	74	5	ling	ling	PROPN
fbem-11462	74	6	.	.	PUNCT
fbem-11462	74	7	exploration	exploration	NOUN
fbem-11462	74	8	and	and	CCONJ
fbem-11462	74	9	analysis	analysis	NOUN
fbem-11462	74	10	of	of	ADP
fbem-11462	74	11	logistics	logistic	NOUN
fbem-11462	74	12	terminal	terminal	ADJ
fbem-11462	74	13	distribution	distribution	NOUN
fbem-11462	74	14	problems	problem	NOUN
fbem-11462	74	15	of	of	ADP
fbem-11462	74	16	universities	university	NOUN
fbem-11462	74	17	under	under	ADP
fbem-11462	74	18	the	the	DET
fbem-11462	74	19	rapid	rapid	ADJ
fbem-11462	74	20	development	development	NOUN
fbem-11462	74	21	trend	trend	NOUN
fbem-11462	74	22	of	of	ADP
fbem-11462	74	23	e	e	NOUN
fbem-11462	74	24	-	-	NOUN
fbem-11462	74	25	commerce	commerce	NOUN
fbem-11462	74	26	[	[	X
fbem-11462	74	27	j	j	X
fbem-11462	74	28	]	]	X
fbem-11462	74	29	.	.	PUNCT
fbem-11462	75	1	business	business	NOUN
fbem-11462	75	2	and	and	CCONJ
fbem-11462	75	3	economic	economic	ADJ
fbem-11462	75	4	research	research	NOUN
fbem-11462	75	5	,	,	PUNCT
fbem-11462	75	6	2016(06):91	2016(06):91	NUM
fbem-11462	75	7	-	-	SYM
fbem-11462	75	8	93	93	NUM
fbem-11462	75	9	.	.	PUNCT
fbem-11462	76	1	[	[	X
fbem-11462	76	2	9	9	NUM
fbem-11462	76	3	]	]	PUNCT
fbem-11462	76	4	xia	xia	PROPN
fbem-11462	76	5	qing	qing	PROPN
fbem-11462	76	6	.	.	PUNCT
fbem-11462	77	1	research	research	NOUN
fbem-11462	77	2	on	on	ADP
fbem-11462	77	3	the	the	DET
fbem-11462	77	4	impact	impact	NOUN
fbem-11462	77	5	of	of	ADP
fbem-11462	77	6	express	express	ADJ
fbem-11462	77	7	delivery	delivery	NOUN
fbem-11462	77	8	service	service	NOUN
fbem-11462	77	9	quality	quality	NOUN
fbem-11462	77	10	on	on	ADP
fbem-11462	77	11	online	online	ADJ
fbem-11462	77	12	shopping	shopping	NOUN
fbem-11462	77	13	customer	customer	NOUN
fbem-11462	77	14	satisfaction	satisfaction	NOUN
fbem-11462	78	1	[	[	X
fbem-11462	78	2	d	d	X
fbem-11462	78	3	]	]	X
fbem-11462	78	4	.	.	PUNCT
fbem-11462	79	1	lanzhou	lanzhou	PROPN
fbem-11462	79	2	jiaotong	jiaotong	PROPN
fbem-11462	79	3	university,2017	university,2017	PROPN
fbem-11462	79	4	.	.	PUNCT
fbem-11462	80	1	[	[	X
fbem-11462	80	2	10	10	NUM
fbem-11462	80	3	]	]	PUNCT
fbem-11462	80	4	febrisi	febrisi	ADJ
fbem-11462	80	5	dwita	dwita	PROPN
fbem-11462	80	6	,	,	PUNCT
fbem-11462	80	7	leony	leony	PROPN
fbem-11462	80	8	agustine	agustine	NOUN
fbem-11462	80	9	,	,	PUNCT
fbem-11462	80	10	creating	create	VERB
fbem-11462	80	11	customer	customer	NOUN
fbem-11462	80	12	satisfaction	satisfaction	NOUN
fbem-11462	80	13	to	to	ADP
fbem-11462	80	14	customer	customer	NOUN
fbem-11462	80	15	loyalty	loyalty	NOUN
fbem-11462	80	16	:	:	PUNCT
fbem-11462	80	17	the	the	DET
fbem-11462	80	18	role	role	NOUN
fbem-11462	80	19	of	of	ADP
fbem-11462	80	20	service	service	NOUN
fbem-11462	80	21	quality	quality	NOUN
fbem-11462	80	22	in	in	ADP
fbem-11462	80	23	every	every	DET
fbem-11462	80	24	'	'	NUM
fbem-11462	80	25	moment	moment	NOUN
fbem-11462	80	26	of	of	ADP
fbem-11462	80	27	truth	truth	NOUN
fbem-11462	80	28	(	(	PUNCT
fbem-11462	80	29	2023	2023	NUM
fbem-11462	80	30	-	-	SYM
fbem-11462	80	31	06	06	NUM
fbem-11462	80	32	-	-	PUNCT
fbem-11462	80	33	15	15	NUM
fbem-11462	80	34	)	)	PUNCT
fbem-11462	80	35	business	business	NOUN
fbem-11462	80	36	and	and	CCONJ
fbem-11462	80	37	entrepreneurial	entrepreneurial	ADJ
fbem-11462	80	38	review	review	NOUN
fbem-11462	80	39	;	;	PUNCT
fbem-11462	80	40	vol	vol	NOUN
fbem-11462	80	41	.	.	PROPN
fbem-11462	80	42	23	23	NUM
fbem-11462	81	1	no	no	NOUN
fbem-11462	81	2	.	.	NOUN
fbem-11462	81	3	1	1	NUM
fbem-11462	81	4	(	(	PUNCT
fbem-11462	81	5	2023	2023	NUM
fbem-11462	81	6	):	):	PUNCT
fbem-11462	81	7	april	april	PROPN
fbem-11462	81	8	;	;	PUNCT
fbem-11462	81	9	51	51	NUM
fbem-11462	81	10	-	-	SYM
fbem-11462	81	11	68	68	NUM
fbem-11462	81	12	;	;	PUNCT
fbem-11462	81	13	2252	2252	NUM
fbem-11462	81	14	-	-	SYM
fbem-11462	81	15	4614	4614	NUM
fbem-11462	81	16	;	;	PUNCT
fbem-11462	81	17	0853	0853	NUM
fbem-11462	81	18	-	-	SYM
fbem-11462	81	19	9189	9189	NUM
fbem-11462	81	20	.	.	PUNCT