id	sid	tid	token	lemma	pos
fbem-18883	1	1	frontiers	frontier	NOUN
fbem-18883	1	2	in	in	ADP
fbem-18883	1	3	business	business	NOUN
fbem-18883	1	4	,	,	PUNCT
fbem-18883	1	5	economics	economic	NOUN
fbem-18883	1	6	and	and	CCONJ
fbem-18883	1	7	management	management	NOUN
fbem-18883	1	8	issn	issn	PROPN
fbem-18883	1	9	:	:	PUNCT
fbem-18883	1	10	2766	2766	NUM
fbem-18883	1	11	-	-	PUNCT
fbem-18883	1	12	824x	824x	NUM
fbem-18883	1	13	|	|	ADJ
fbem-18883	1	14	vol	vol	NOUN
fbem-18883	1	15	.	.	PUNCT
fbem-18883	2	1	14	14	NUM
fbem-18883	2	2	,	,	PUNCT
fbem-18883	2	3	no	no	INTJ
fbem-18883	2	4	.	.	NOUN
fbem-18883	2	5	1	1	NUM
fbem-18883	2	6	,	,	PUNCT
fbem-18883	2	7	2024	2024	NUM
fbem-18883	2	8	161	161	NUM
fbem-18883	2	9	the	the	DET
fbem-18883	2	10	impact	impact	NOUN
fbem-18883	2	11	of	of	ADP
fbem-18883	2	12	chatbot	chatbot	NOUN
fbem-18883	2	13	communication	communication	NOUN
fbem-18883	2	14	style	style	NOUN
fbem-18883	2	15	and	and	CCONJ
fbem-18883	2	16	service	service	NOUN
fbem-18883	2	17	remedies	remedy	NOUN
fbem-18883	2	18	on	on	ADP
fbem-18883	2	19	consumer	consumer	NOUN
fbem-18883	2	20	adoption	adoption	NOUN
fbem-18883	2	21	intention	intention	NOUN
fbem-18883	2	22	-based	-base	VERB
fbem-18883	2	23	on	on	ADP
fbem-18883	2	24	service	service	NOUN
fbem-18883	2	25	failure	failure	NOUN
fbem-18883	2	26	scenario	scenario	NOUN
fbem-18883	2	27	rulan	rulan	PROPN
fbem-18883	2	28	lv1	lv1	PROPN
fbem-18883	2	29	,	,	PUNCT
fbem-18883	2	30	siyi	siyi	VERB
fbem-18883	2	31	chen2	chen2	NOUN
fbem-18883	2	32	,	,	PUNCT
fbem-18883	2	33	*	*	PROPN
fbem-18883	2	34	1qionglai	1qionglai	NUM
fbem-18883	2	35	municipal	municipal	ADJ
fbem-18883	2	36	party	party	PROPN
fbem-18883	2	37	committee	committee	PROPN
fbem-18883	2	38	qiongxia	qiongxia	PROPN
fbem-18883	2	39	city	city	PROPN
fbem-18883	2	40	,	,	PUNCT
fbem-18883	2	41	sichuan	sichuan	PROPN
fbem-18883	2	42	province	province	PROPN
fbem-18883	2	43	,	,	PUNCT
fbem-18883	2	44	china	china	PROPN
fbem-18883	2	45	2swufe	2swufe	PROPN
fbem-18883	2	46	chengdu	chengdu	PROPN
fbem-18883	2	47	,	,	PUNCT
fbem-18883	2	48	sichuan	sichuan	PROPN
fbem-18883	2	49	,	,	PUNCT
fbem-18883	2	50	china	china	PROPN
fbem-18883	2	51	*	*	PUNCT
fbem-18883	2	52	corresponding	correspond	VERB
fbem-18883	2	53	author	author	NOUN
fbem-18883	2	54	:	:	PUNCT
fbem-18883	2	55	siyi	siyi	PROPN
fbem-18883	2	56	chen	chen	PROPN
fbem-18883	2	57	(	(	PUNCT
fbem-18883	2	58	email	email	NOUN
fbem-18883	2	59	:	:	PUNCT
fbem-18883	2	60	2950257713@qq.com	2950257713@qq.com	NUM
fbem-18883	2	61	)	)	PUNCT
fbem-18883	2	62	abstract	abstract	NOUN
fbem-18883	2	63	:	:	PUNCT
fbem-18883	2	64	the	the	DET
fbem-18883	2	65	development	development	NOUN
fbem-18883	2	66	of	of	ADP
fbem-18883	2	67	chatbots	chatbot	NOUN
fbem-18883	2	68	is	be	AUX
fbem-18883	2	69	very	very	ADV
fbem-18883	2	70	rapid	rapid	ADJ
fbem-18883	2	71	,	,	PUNCT
fbem-18883	2	72	so	so	ADV
fbem-18883	2	73	far	far	ADV
fbem-18883	2	74	,	,	PUNCT
fbem-18883	2	75	the	the	DET
fbem-18883	2	76	research	research	NOUN
fbem-18883	2	77	on	on	ADP
fbem-18883	2	78	chatbots	chatbot	NOUN
fbem-18883	2	79	mainly	mainly	ADV
fbem-18883	2	80	focuses	focus	VERB
fbem-18883	2	81	on	on	ADP
fbem-18883	2	82	the	the	DET
fbem-18883	2	83	field	field	NOUN
fbem-18883	2	84	of	of	ADP
fbem-18883	2	85	service	service	NOUN
fbem-18883	2	86	success	success	NOUN
fbem-18883	2	87	,	,	PUNCT
fbem-18883	2	88	ignoring	ignore	VERB
fbem-18883	2	89	the	the	DET
fbem-18883	2	90	fact	fact	NOUN
fbem-18883	2	91	that	that	SCONJ
fbem-18883	2	92	chatbot	chatbot	NOUN
fbem-18883	2	93	service	service	NOUN
fbem-18883	2	94	failure	failure	NOUN
fbem-18883	2	95	(	(	PUNCT
fbem-18883	2	96	i.e.	i.e.	X
fbem-18883	2	97	,	,	PUNCT
fbem-18883	2	98	making	make	VERB
fbem-18883	2	99	mistakes	mistake	NOUN
fbem-18883	2	100	)	)	PUNCT
fbem-18883	2	101	is	be	AUX
fbem-18883	2	102	a	a	DET
fbem-18883	2	103	kind	kind	NOUN
fbem-18883	2	104	of	of	ADP
fbem-18883	2	105	norm	norm	NOUN
fbem-18883	2	106	,	,	PUNCT
fbem-18883	2	107	how	how	SCONJ
fbem-18883	2	108	to	to	PART
fbem-18883	2	109	better	well	ADJ
fbem-18883	2	110	design	design	NOUN
fbem-18883	2	111	chatbots	chatbot	NOUN
fbem-18883	2	112	so	so	SCONJ
fbem-18883	2	113	as	as	SCONJ
fbem-18883	2	114	to	to	PART
fbem-18883	2	115	minimize	minimize	VERB
fbem-18883	2	116	the	the	DET
fbem-18883	2	117	loss	loss	NOUN
fbem-18883	2	118	brought	bring	VERB
fbem-18883	2	119	by	by	ADP
fbem-18883	2	120	service	service	NOUN
fbem-18883	2	121	failure	failure	NOUN
fbem-18883	2	122	has	have	AUX
fbem-18883	2	123	become	become	VERB
fbem-18883	2	124	a	a	DET
fbem-18883	2	125	problem	problem	NOUN
fbem-18883	2	126	that	that	PRON
fbem-18883	2	127	needs	need	VERB
fbem-18883	2	128	to	to	PART
fbem-18883	2	129	be	be	AUX
fbem-18883	2	130	solved	solve	VERB
fbem-18883	2	131	urgently	urgently	ADV
fbem-18883	2	132	by	by	ADP
fbem-18883	2	133	ai	ai	PROPN
fbem-18883	2	134	producers	producer	NOUN
fbem-18883	2	135	nowadays	nowadays	ADV
fbem-18883	2	136	.	.	PUNCT
fbem-18883	3	1	based	base	VERB
fbem-18883	3	2	on	on	ADP
fbem-18883	3	3	the	the	DET
fbem-18883	3	4	chatbot	chatbot	NOUN
fbem-18883	3	5	service	service	NOUN
fbem-18883	3	6	failure	failure	NOUN
fbem-18883	3	7	scenario	scenario	NOUN
fbem-18883	3	8	,	,	PUNCT
fbem-18883	3	9	this	this	DET
fbem-18883	3	10	paper	paper	NOUN
fbem-18883	3	11	investigates	investigate	VERB
fbem-18883	3	12	the	the	DET
fbem-18883	3	13	different	different	ADJ
fbem-18883	3	14	impacts	impact	NOUN
fbem-18883	3	15	of	of	ADP
fbem-18883	3	16	chatbots	chatbot	NOUN
fbem-18883	3	17	adopting	adopt	VERB
fbem-18883	3	18	two	two	NUM
fbem-18883	3	19	communication	communication	NOUN
fbem-18883	3	20	styles	style	NOUN
fbem-18883	3	21	,	,	PUNCT
fbem-18883	3	22	social	social	ADJ
fbem-18883	3	23	and	and	CCONJ
fbem-18883	3	24	task	task	NOUN
fbem-18883	3	25	,	,	PUNCT
fbem-18883	3	26	on	on	ADP
fbem-18883	3	27	consumers	consumer	NOUN
fbem-18883	3	28	'	'	PART
fbem-18883	3	29	adoption	adoption	NOUN
fbem-18883	3	30	intention	intention	NOUN
fbem-18883	3	31	,	,	PUNCT
fbem-18883	3	32	and	and	CCONJ
fbem-18883	3	33	finds	find	VERB
fbem-18883	3	34	that	that	SCONJ
fbem-18883	3	35	consumers	consumer	NOUN
fbem-18883	3	36	'	'	PART
fbem-18883	3	37	adoption	adoption	NOUN
fbem-18883	3	38	intention	intention	NOUN
fbem-18883	3	39	of	of	ADP
fbem-18883	3	40	social	social	ADJ
fbem-18883	3	41	(	(	PUNCT
fbem-18883	3	42	vs.	vs.	X
fbem-18883	3	43	task	task	NOUN
fbem-18883	3	44	)	)	PUNCT
fbem-18883	3	45	chatbots	chatbot	NOUN
fbem-18883	3	46	is	be	AUX
fbem-18883	3	47	lower	low	ADJ
fbem-18883	3	48	after	after	ADP
fbem-18883	3	49	service	service	NOUN
fbem-18883	3	50	failure	failure	NOUN
fbem-18883	3	51	,	,	PUNCT
fbem-18883	3	52	in	in	ADP
fbem-18883	3	53	which	which	PRON
fbem-18883	3	54	uniqueness	uniqueness	NOUN
fbem-18883	3	55	neglect	neglect	NOUN
fbem-18883	3	56	plays	play	VERB
fbem-18883	3	57	a	a	DET
fbem-18883	3	58	mediating	mediate	VERB
fbem-18883	3	59	role	role	NOUN
fbem-18883	3	60	.	.	PUNCT
fbem-18883	4	1	in	in	ADP
fbem-18883	4	2	addition	addition	NOUN
fbem-18883	4	3	,	,	PUNCT
fbem-18883	4	4	different	different	ADJ
fbem-18883	4	5	matching	matching	NOUN
fbem-18883	4	6	effects	effect	NOUN
fbem-18883	4	7	between	between	ADP
fbem-18883	4	8	three	three	NUM
fbem-18883	4	9	chatbot	chatbot	NOUN
fbem-18883	4	10	service	service	NOUN
fbem-18883	4	11	remedies	remedy	NOUN
fbem-18883	4	12	(	(	PUNCT
fbem-18883	4	13	humor	humor	NOUN
fbem-18883	4	14	vs.	vs.	ADP
fbem-18883	4	15	apology	apology	NOUN
fbem-18883	4	16	vs.	vs.	ADP
fbem-18883	4	17	compensation	compensation	NOUN
fbem-18883	4	18	)	)	PUNCT
fbem-18883	4	19	and	and	CCONJ
fbem-18883	4	20	communication	communication	NOUN
fbem-18883	4	21	style	style	NOUN
fbem-18883	4	22	(	(	PUNCT
fbem-18883	4	23	social	social	ADJ
fbem-18883	4	24	vs.	vs.	X
fbem-18883	4	25	oriented	orient	VERB
fbem-18883	4	26	)	)	PUNCT
fbem-18883	4	27	were	be	AUX
fbem-18883	4	28	explored	explore	VERB
fbem-18883	4	29	.	.	PUNCT
fbem-18883	5	1	social	social	ADJ
fbem-18883	5	2	-	-	PUNCT
fbem-18883	5	3	oriented	orient	VERB
fbem-18883	5	4	chatbot	chatbot	NOUN
fbem-18883	5	5	service	service	NOUN
fbem-18883	5	6	failure	failure	NOUN
fbem-18883	5	7	,	,	PUNCT
fbem-18883	5	8	using	use	VERB
fbem-18883	5	9	humor	humor	NOUN
fbem-18883	5	10	as	as	ADP
fbem-18883	5	11	a	a	DET
fbem-18883	5	12	service	service	NOUN
fbem-18883	5	13	remedy	remedy	NOUN
fbem-18883	5	14	was	be	AUX
fbem-18883	5	15	superior	superior	ADJ
fbem-18883	5	16	to	to	ADP
fbem-18883	5	17	compensation	compensation	NOUN
fbem-18883	5	18	.	.	PUNCT
fbem-18883	6	1	task	task	NOUN
fbem-18883	6	2	-	-	PUNCT
fbem-18883	6	3	oriented	orient	VERB
fbem-18883	6	4	chatbot	chatbot	NOUN
fbem-18883	6	5	service	service	NOUN
fbem-18883	6	6	failure	failure	NOUN
fbem-18883	6	7	and	and	CCONJ
fbem-18883	6	8	the	the	DET
fbem-18883	6	9	use	use	NOUN
fbem-18883	6	10	of	of	ADP
fbem-18883	6	11	compensation	compensation	NOUN
fbem-18883	6	12	as	as	ADP
fbem-18883	6	13	a	a	DET
fbem-18883	6	14	means	means	NOUN
fbem-18883	6	15	of	of	ADP
fbem-18883	6	16	service	service	NOUN
fbem-18883	6	17	remediation	remediation	NOUN
fbem-18883	6	18	is	be	AUX
fbem-18883	6	19	superior	superior	ADJ
fbem-18883	6	20	to	to	ADP
fbem-18883	6	21	humor	humor	NOUN
fbem-18883	6	22	.	.	PUNCT
fbem-18883	7	1	apologizing	apologize	VERB
fbem-18883	7	2	is	be	AUX
fbem-18883	7	3	less	less	ADV
fbem-18883	7	4	effective	effective	ADJ
fbem-18883	7	5	than	than	ADP
fbem-18883	7	6	humor	humor	NOUN
fbem-18883	7	7	and	and	CCONJ
fbem-18883	7	8	compensation	compensation	NOUN
fbem-18883	7	9	in	in	ADP
fbem-18883	7	10	both	both	CCONJ
fbem-18883	7	11	social	social	ADJ
fbem-18883	7	12	and	and	CCONJ
fbem-18883	7	13	task	task	NOUN
fbem-18883	7	14	-	-	PUNCT
fbem-18883	7	15	oriented	orient	VERB
fbem-18883	7	16	chatbot	chatbot	NOUN
fbem-18883	7	17	service	service	NOUN
fbem-18883	7	18	failure	failure	NOUN
fbem-18883	7	19	scenarios	scenario	NOUN
fbem-18883	7	20	.	.	PUNCT
fbem-18883	8	1	the	the	DET
fbem-18883	8	2	conclusions	conclusion	NOUN
fbem-18883	8	3	of	of	ADP
fbem-18883	8	4	this	this	DET
fbem-18883	8	5	paper	paper	NOUN
fbem-18883	8	6	enrich	enrich	VERB
fbem-18883	8	7	the	the	DET
fbem-18883	8	8	research	research	NOUN
fbem-18883	8	9	on	on	ADP
fbem-18883	8	10	chatbots	chatbot	NOUN
fbem-18883	8	11	in	in	ADP
fbem-18883	8	12	the	the	DET
fbem-18883	8	13	area	area	NOUN
fbem-18883	8	14	of	of	ADP
fbem-18883	8	15	service	service	NOUN
fbem-18883	8	16	failure	failure	NOUN
fbem-18883	8	17	and	and	CCONJ
fbem-18883	8	18	provide	provide	VERB
fbem-18883	8	19	effective	effective	ADJ
fbem-18883	8	20	suggestions	suggestion	NOUN
fbem-18883	8	21	for	for	SCONJ
fbem-18883	8	22	merchants	merchant	NOUN
fbem-18883	8	23	to	to	PART
fbem-18883	8	24	design	design	VERB
fbem-18883	8	25	and	and	CCONJ
fbem-18883	8	26	apply	apply	VERB
fbem-18883	8	27	chatbots	chatbot	NOUN
fbem-18883	8	28	.	.	PUNCT
fbem-18883	9	1	keywords	keyword	NOUN
fbem-18883	9	2	:	:	PUNCT
fbem-18883	9	3	service	service	NOUN
fbem-18883	9	4	failure	failure	NOUN
fbem-18883	9	5	,	,	PUNCT
fbem-18883	9	6	chatbots	chatbot	NOUN
fbem-18883	9	7	,	,	PUNCT
fbem-18883	9	8	communication	communication	NOUN
fbem-18883	9	9	style	style	NOUN
fbem-18883	9	10	,	,	PUNCT
fbem-18883	9	11	uniqueness	uniqueness	NOUN
fbem-18883	9	12	neglect	neglect	NOUN
fbem-18883	9	13	,	,	PUNCT
fbem-18883	9	14	service	service	NOUN
fbem-18883	9	15	failure	failure	NOUN
fbem-18883	9	16	remediation	remediation	NOUN
fbem-18883	9	17	.	.	PUNCT
fbem-18883	10	1	1	1	X
fbem-18883	10	2	.	.	X
fbem-18883	10	3	introduction	introduction	NOUN
fbem-18883	10	4	more	more	ADJ
fbem-18883	10	5	and	and	CCONJ
fbem-18883	10	6	more	more	ADJ
fbem-18883	10	7	companies	company	NOUN
fbem-18883	10	8	are	be	AUX
fbem-18883	10	9	trying	try	VERB
fbem-18883	10	10	to	to	PART
fbem-18883	10	11	use	use	VERB
fbem-18883	10	12	chatbots	chatbot	NOUN
fbem-18883	10	13	to	to	PART
fbem-18883	10	14	reduce	reduce	VERB
fbem-18883	10	15	labor	labor	NOUN
fbem-18883	10	16	costs	cost	NOUN
fbem-18883	10	17	and	and	CCONJ
fbem-18883	10	18	enhance	enhance	VERB
fbem-18883	10	19	customer	customer	NOUN
fbem-18883	10	20	experience	experience	NOUN
fbem-18883	10	21	(	(	PUNCT
fbem-18883	10	22	gelbrich	gelbrich	ADJ
fbem-18883	10	23	,	,	PUNCT
fbem-18883	10	24	hagel	hagel	PROPN
fbem-18883	10	25	,	,	PUNCT
fbem-18883	10	26	&	&	CCONJ
fbem-18883	10	27	orsingher	orsingher	NOUN
fbem-18883	10	28	,	,	PUNCT
fbem-18883	10	29	2021	2021	NUM
fbem-18883	10	30	)	)	PUNCT
fbem-18883	10	31	.	.	PUNCT
fbem-18883	11	1	examples	example	NOUN
fbem-18883	11	2	include	include	VERB
fbem-18883	11	3	alime	alime	NOUN
fbem-18883	11	4	messaging	message	VERB
fbem-18883	11	5	bots	bot	NOUN
fbem-18883	11	6	for	for	ADP
fbem-18883	11	7	taobao	taobao	PROPN
fbem-18883	11	8	in	in	ADP
fbem-18883	11	9	china	china	PROPN
fbem-18883	11	10	;	;	PUNCT
fbem-18883	11	11	telephone	telephone	NOUN
fbem-18883	11	12	chatbots	chatbot	NOUN
fbem-18883	11	13	for	for	ADP
fbem-18883	11	14	mobile	mobile	ADJ
fbem-18883	11	15	communication	communication	NOUN
fbem-18883	11	16	companies	company	NOUN
fbem-18883	11	17	and	and	CCONJ
fbem-18883	11	18	china	china	PROPN
fbem-18883	11	19	merchants	merchant	NOUN
fbem-18883	11	20	bank	bank	NOUN
fbem-18883	11	21	;	;	PUNCT
fbem-18883	11	22	as	as	ADV
fbem-18883	11	23	well	well	ADV
fbem-18883	11	24	as	as	ADP
fbem-18883	11	25	apple	apple	NOUN
fbem-18883	11	26	's	's	PART
fbem-18883	11	27	siri	siri	NOUN
fbem-18883	11	28	,	,	PUNCT
fbem-18883	11	29	xiaomi	xiaomi	PROPN
fbem-18883	11	30	's	's	PART
fbem-18883	11	31	xiaoyi	xiaoyi	PROPN
fbem-18883	11	32	classmates	classmates	PROPN
fbem-18883	11	33	,	,	PUNCT
fbem-18883	11	34	and	and	CCONJ
fbem-18883	11	35	the	the	DET
fbem-18883	11	36	recently	recently	ADV
fbem-18883	11	37	popular	popular	ADJ
fbem-18883	11	38	chatgpt	chatgpt	NOUN
fbem-18883	11	39	,	,	PUNCT
fbem-18883	11	40	among	among	ADP
fbem-18883	11	41	others(zhu	others(zhu	PROPN
fbem-18883	11	42	,	,	PUNCT
fbem-18883	11	43	zhang	zhang	PROPN
fbem-18883	11	44	,	,	PUNCT
fbem-18883	11	45	wu	wu	PROPN
fbem-18883	11	46	,	,	PUNCT
fbem-18883	11	47	&	&	CCONJ
fbem-18883	11	48	liu	liu	PROPN
fbem-18883	11	49	,	,	PUNCT
fbem-18883	11	50	2022	2022	NUM
fbem-18883	11	51	)	)	PUNCT
fbem-18883	11	52	.	.	PUNCT
fbem-18883	12	1	however	however	ADV
fbem-18883	12	2	,	,	PUNCT
fbem-18883	12	3	chatbots	chatbot	NOUN
fbem-18883	12	4	also	also	ADV
fbem-18883	12	5	often	often	ADV
fbem-18883	12	6	suffer	suffer	VERB
fbem-18883	12	7	from	from	ADP
fbem-18883	12	8	service	service	NOUN
fbem-18883	12	9	failures	failure	NOUN
fbem-18883	12	10	due	due	ADJ
fbem-18883	12	11	to	to	ADP
fbem-18883	12	12	technical	technical	ADJ
fbem-18883	12	13	glitches	glitch	NOUN
fbem-18883	12	14	or	or	CCONJ
fbem-18883	12	15	algorithmic	algorithmic	ADJ
fbem-18883	12	16	problems	problem	NOUN
fbem-18883	12	17	,	,	PUNCT
fbem-18883	12	18	etc	etc	X
fbem-18883	12	19	.	.	X
fbem-18883	12	20	when	when	SCONJ
fbem-18883	12	21	unable	unable	ADJ
fbem-18883	12	22	to	to	PART
fbem-18883	12	23	interpret	interpret	VERB
fbem-18883	12	24	requests	request	NOUN
fbem-18883	12	25	correctly	correctly	ADV
fbem-18883	12	26	as	as	ADV
fbem-18883	12	27	well	well	ADV
fbem-18883	12	28	as	as	ADP
fbem-18883	12	29	unable	unable	ADJ
fbem-18883	12	30	to	to	PART
fbem-18883	12	31	handle	handle	VERB
fbem-18883	12	32	complex	complex	ADJ
fbem-18883	12	33	requests	request	NOUN
fbem-18883	12	34	,	,	PUNCT
fbem-18883	12	35	users	user	NOUN
fbem-18883	12	36	may	may	AUX
fbem-18883	12	37	feel	feel	VERB
fbem-18883	12	38	frustrated	frustrated	ADJ
fbem-18883	12	39	and	and	CCONJ
fbem-18883	12	40	angry(crolic	angry(crolic	PROPN
fbem-18883	12	41	,	,	PUNCT
fbem-18883	12	42	thomaz	thomaz	PROPN
fbem-18883	12	43	,	,	PUNCT
fbem-18883	12	44	hadi	hadi	PROPN
fbem-18883	12	45	,	,	PUNCT
fbem-18883	12	46	&	&	CCONJ
fbem-18883	12	47	stephen	stephen	PROPN
fbem-18883	12	48	,	,	PUNCT
fbem-18883	12	49	2022	2022	NUM
fbem-18883	12	50	)	)	PUNCT
fbem-18883	12	51	,	,	PUNCT
fbem-18883	12	52	resulting	result	VERB
fbem-18883	12	53	in	in	ADP
fbem-18883	12	54	a	a	DET
fbem-18883	12	55	reluctance	reluctance	NOUN
fbem-18883	12	56	to	to	PART
fbem-18883	12	57	continue	continue	VERB
fbem-18883	12	58	to	to	PART
fbem-18883	12	59	use	use	VERB
fbem-18883	12	60	the	the	DET
fbem-18883	12	61	company	company	NOUN
fbem-18883	12	62	's	's	PART
fbem-18883	12	63	chatbot	chatbot	NOUN
fbem-18883	12	64	in	in	ADP
fbem-18883	12	65	the	the	DET
fbem-18883	12	66	future	future	NOUN
fbem-18883	12	67	(	(	PUNCT
fbem-18883	12	68	sheehan	sheehan	PROPN
fbem-18883	12	69	,	,	PUNCT
fbem-18883	12	70	jin	jin	PROPN
fbem-18883	12	71	,	,	PUNCT
fbem-18883	12	72	&	&	CCONJ
fbem-18883	12	73	gottlieb	gottlieb	PROPN
fbem-18883	12	74	,	,	PUNCT
fbem-18883	12	75	2020	2020	NUM
fbem-18883	12	76	)	)	PUNCT
fbem-18883	12	77	.	.	PUNCT
fbem-18883	13	1	how	how	SCONJ
fbem-18883	13	2	to	to	PART
fbem-18883	13	3	increase	increase	VERB
fbem-18883	13	4	people	people	NOUN
fbem-18883	13	5	's	's	PART
fbem-18883	13	6	willingness	willingness	NOUN
fbem-18883	13	7	to	to	PART
fbem-18883	13	8	adopt	adopt	VERB
fbem-18883	13	9	chatbots	chatbot	NOUN
fbem-18883	13	10	in	in	ADP
fbem-18883	13	11	service	service	NOUN
fbem-18883	13	12	failure	failure	NOUN
fbem-18883	13	13	scenarios	scenario	NOUN
fbem-18883	13	14	is	be	AUX
fbem-18883	13	15	an	an	DET
fbem-18883	13	16	important	important	ADJ
fbem-18883	13	17	but	but	CCONJ
fbem-18883	13	18	unaddressed	unaddressed	ADJ
fbem-18883	13	19	problem	problem	NOUN
fbem-18883	13	20	.	.	PUNCT
fbem-18883	14	1	past	past	ADJ
fbem-18883	14	2	research	research	NOUN
fbem-18883	14	3	has	have	AUX
fbem-18883	14	4	shown	show	VERB
fbem-18883	14	5	that	that	SCONJ
fbem-18883	14	6	the	the	DET
fbem-18883	14	7	interaction	interaction	NOUN
fbem-18883	14	8	style	style	NOUN
fbem-18883	14	9	adopted	adopt	VERB
fbem-18883	14	10	by	by	ADP
fbem-18883	14	11	chatbots	chatbot	NOUN
fbem-18883	14	12	has	have	VERB
fbem-18883	14	13	a	a	DET
fbem-18883	14	14	significant	significant	ADJ
fbem-18883	14	15	impact	impact	NOUN
fbem-18883	14	16	on	on	ADP
fbem-18883	14	17	user	user	NOUN
fbem-18883	14	18	adoption	adoption	NOUN
fbem-18883	14	19	intentions	intention	NOUN
fbem-18883	14	20	and	and	CCONJ
fbem-18883	14	21	is	be	AUX
fbem-18883	14	22	an	an	DET
fbem-18883	14	23	important	important	ADJ
fbem-18883	14	24	cue	cue	NOUN
fbem-18883	14	25	that	that	PRON
fbem-18883	14	26	is	be	AUX
fbem-18883	14	27	recognizable	recognizable	ADJ
fbem-18883	14	28	by	by	ADP
fbem-18883	14	29	users	user	NOUN
fbem-18883	14	30	(	(	PUNCT
fbem-18883	14	31	feine	feine	NOUN
fbem-18883	14	32	,	,	PUNCT
fbem-18883	14	33	gnewuch	gnewuch	ADJ
fbem-18883	14	34	,	,	PUNCT
fbem-18883	14	35	morana	morana	ADJ
fbem-18883	14	36	,	,	PUNCT
fbem-18883	14	37	&	&	CCONJ
fbem-18883	14	38	maedche	maedche	NOUN
fbem-18883	14	39	,	,	PUNCT
fbem-18883	14	40	2019	2019	NUM
fbem-18883	14	41	)	)	PUNCT
fbem-18883	14	42	.	.	PUNCT
fbem-18883	15	1	communication	communication	NOUN
fbem-18883	15	2	styles	style	NOUN
fbem-18883	15	3	are	be	AUX
fbem-18883	15	4	usually	usually	ADV
fbem-18883	15	5	categorized	categorize	VERB
fbem-18883	15	6	into	into	ADP
fbem-18883	15	7	taskoriented	taskoriented	ADJ
fbem-18883	15	8	and	and	CCONJ
fbem-18883	15	9	social	social	ADV
fbem-18883	15	10	-	-	PUNCT
fbem-18883	15	11	oriented	orient	VERB
fbem-18883	15	12	,	,	PUNCT
fbem-18883	15	13	with	with	ADP
fbem-18883	15	14	the	the	DET
fbem-18883	15	15	former	former	ADJ
fbem-18883	15	16	having	have	VERB
fbem-18883	15	17	a	a	DET
fbem-18883	15	18	simple	simple	ADJ
fbem-18883	15	19	and	and	CCONJ
fbem-18883	15	20	dry	dry	ADJ
fbem-18883	15	21	conversational	conversational	ADJ
fbem-18883	15	22	style	style	NOUN
fbem-18883	15	23	,	,	PUNCT
fbem-18883	15	24	and	and	CCONJ
fbem-18883	15	25	the	the	DET
fbem-18883	15	26	latter	latter	ADJ
fbem-18883	15	27	containing	contain	VERB
fbem-18883	15	28	more	more	ADV
fbem-18883	15	29	emotional	emotional	ADJ
fbem-18883	15	30	and	and	CCONJ
fbem-18883	15	31	intonational	intonational	ADJ
fbem-18883	15	32	word	word	NOUN
fbem-18883	15	33	structures	structure	NOUN
fbem-18883	15	34	.	.	PUNCT
fbem-18883	16	1	in	in	ADP
fbem-18883	16	2	the	the	DET
fbem-18883	16	3	past	past	NOUN
fbem-18883	16	4	,	,	PUNCT
fbem-18883	16	5	few	few	ADJ
fbem-18883	16	6	studies	study	NOUN
fbem-18883	16	7	have	have	AUX
fbem-18883	16	8	focused	focus	VERB
fbem-18883	16	9	on	on	ADP
fbem-18883	16	10	the	the	DET
fbem-18883	16	11	impact	impact	NOUN
fbem-18883	16	12	of	of	ADP
fbem-18883	16	13	chatbot	chatbot	NOUN
fbem-18883	16	14	communication	communication	NOUN
fbem-18883	16	15	style	style	NOUN
fbem-18883	16	16	on	on	ADP
fbem-18883	16	17	consumer	consumer	NOUN
fbem-18883	16	18	adoption	adoption	NOUN
fbem-18883	16	19	intention	intention	NOUN
fbem-18883	16	20	in	in	ADP
fbem-18883	16	21	service	service	NOUN
fbem-18883	16	22	failure	failure	NOUN
fbem-18883	16	23	scenarios	scenario	NOUN
fbem-18883	16	24	.	.	PUNCT
fbem-18883	17	1	the	the	DET
fbem-18883	17	2	purpose	purpose	NOUN
fbem-18883	17	3	of	of	ADP
fbem-18883	17	4	this	this	DET
fbem-18883	17	5	paper	paper	NOUN
fbem-18883	17	6	is	be	AUX
fbem-18883	17	7	to	to	PART
fbem-18883	17	8	investigate	investigate	VERB
fbem-18883	17	9	how	how	SCONJ
fbem-18883	17	10	different	different	ADJ
fbem-18883	17	11	communication	communication	NOUN
fbem-18883	17	12	styles	style	NOUN
fbem-18883	17	13	(	(	PUNCT
fbem-18883	17	14	social	social	ADV
fbem-18883	17	15	-	-	PUNCT
fbem-18883	17	16	oriented	orient	VERB
fbem-18883	17	17	vs.	vs.	NOUN
fbem-18883	17	18	taskoriented	taskoriente	VERB
fbem-18883	17	19	)	)	PUNCT
fbem-18883	17	20	of	of	ADP
fbem-18883	17	21	chatbots	chatbot	NOUN
fbem-18883	17	22	affect	affect	VERB
fbem-18883	17	23	consumer	consumer	NOUN
fbem-18883	17	24	adoption	adoption	NOUN
fbem-18883	17	25	intentions	intention	NOUN
fbem-18883	17	26	when	when	SCONJ
fbem-18883	17	27	service	service	NOUN
fbem-18883	17	28	failure	failure	NOUN
fbem-18883	17	29	occurs	occur	VERB
fbem-18883	17	30	.	.	PUNCT
fbem-18883	18	1	specifically	specifically	ADV
fbem-18883	18	2	,	,	PUNCT
fbem-18883	18	3	socially	socially	ADV
fbem-18883	18	4	oriented	orient	VERB
fbem-18883	18	5	(	(	PUNCT
fbem-18883	18	6	vs.	vs.	ADP
fbem-18883	18	7	task	task	NOUN
fbem-18883	18	8	-	-	PUNCT
fbem-18883	18	9	to	to	ADP
fbem-18883	18	10	-	-	PUNCT
fbem-18883	18	11	phase	phase	NOUN
fbem-18883	18	12	)	)	PUNCT
fbem-18883	18	13	chatbots	chatbot	NOUN
fbem-18883	18	14	are	be	AUX
fbem-18883	18	15	more	more	ADV
fbem-18883	18	16	susceptible	susceptible	ADJ
fbem-18883	18	17	to	to	ADP
fbem-18883	18	18	the	the	DET
fbem-18883	18	19	consequences	consequence	NOUN
fbem-18883	18	20	of	of	ADP
fbem-18883	18	21	service	service	NOUN
fbem-18883	18	22	failures	failure	NOUN
fbem-18883	18	23	because	because	SCONJ
fbem-18883	18	24	they	they	PRON
fbem-18883	18	25	emphasize	emphasize	VERB
fbem-18883	18	26	more	more	ADV
fbem-18883	18	27	on	on	ADP
fbem-18883	18	28	emotional	emotional	ADJ
fbem-18883	18	29	interactions	interaction	NOUN
fbem-18883	18	30	and	and	CCONJ
fbem-18883	18	31	humanization	humanization	NOUN
fbem-18883	18	32	,	,	PUNCT
fbem-18883	18	33	resulting	result	VERB
fbem-18883	18	34	in	in	ADP
fbem-18883	18	35	higher	high	ADJ
fbem-18883	18	36	customer	customer	NOUN
fbem-18883	18	37	expectations	expectation	NOUN
fbem-18883	18	38	of	of	ADP
fbem-18883	18	39	their	their	PRON
fbem-18883	18	40	performance	performance	NOUN
fbem-18883	18	41	.	.	PUNCT
fbem-18883	19	1	in	in	ADP
fbem-18883	19	2	addition	addition	NOUN
fbem-18883	19	3	,	,	PUNCT
fbem-18883	19	4	uniqueness	uniqueness	ADJ
fbem-18883	19	5	neglect	neglect	NOUN
fbem-18883	19	6	mediates	mediate	NOUN
fbem-18883	19	7	the	the	DET
fbem-18883	19	8	relationship	relationship	NOUN
fbem-18883	19	9	between	between	ADP
fbem-18883	19	10	socially	socially	ADV
fbem-18883	19	11	oriented	orient	VERB
fbem-18883	19	12	(	(	PUNCT
fbem-18883	19	13	vs.	vs.	X
fbem-18883	19	14	task	task	NOUN
fbem-18883	19	15	-	-	PUNCT
fbem-18883	19	16	oriented	orient	VERB
fbem-18883	19	17	)	)	PUNCT
fbem-18883	19	18	chatbots	chatbot	NOUN
fbem-18883	19	19	and	and	CCONJ
fbem-18883	19	20	consumers	consumer	NOUN
fbem-18883	19	21	'	'	PART
fbem-18883	19	22	willingness	willingness	NOUN
fbem-18883	19	23	to	to	PART
fbem-18883	19	24	adopt	adopt	VERB
fbem-18883	19	25	,	,	PUNCT
fbem-18883	19	26	and	and	CCONJ
fbem-18883	19	27	social	social	ADJ
fbem-18883	19	28	chatbot	chatbot	NOUN
fbem-18883	19	29	service	service	NOUN
fbem-18883	19	30	failures	failure	NOUN
fbem-18883	19	31	bring	bring	VERB
fbem-18883	19	32	stronger	strong	ADJ
fbem-18883	19	33	perceptions	perception	NOUN
fbem-18883	19	34	of	of	ADP
fbem-18883	19	35	uniqueness	uniqueness	NOUN
fbem-18883	19	36	neglect	neglect	NOUN
fbem-18883	19	37	,	,	PUNCT
fbem-18883	19	38	which	which	PRON
fbem-18883	19	39	can	can	AUX
fbem-18883	19	40	lead	lead	VERB
fbem-18883	19	41	to	to	ADP
fbem-18883	19	42	consumers	consumer	NOUN
fbem-18883	19	43	'	'	PART
fbem-18883	19	44	reluctance	reluctance	NOUN
fbem-18883	19	45	to	to	PART
fbem-18883	19	46	adopt	adopt	VERB
fbem-18883	19	47	chatbots	chatbot	NOUN
fbem-18883	19	48	.	.	PUNCT
fbem-18883	20	1	finally	finally	ADV
fbem-18883	20	2	,	,	PUNCT
fbem-18883	20	3	this	this	DET
fbem-18883	20	4	paper	paper	NOUN
fbem-18883	20	5	also	also	ADV
fbem-18883	20	6	finds	find	VERB
fbem-18883	20	7	that	that	SCONJ
fbem-18883	20	8	different	different	ADJ
fbem-18883	20	9	service	service	NOUN
fbem-18883	20	10	remediation	remediation	NOUN
fbem-18883	20	11	approaches	approach	NOUN
fbem-18883	20	12	for	for	ADP
fbem-18883	20	13	chatbots	chatbot	NOUN
fbem-18883	20	14	with	with	ADP
fbem-18883	20	15	different	different	ADJ
fbem-18883	20	16	communication	communication	NOUN
fbem-18883	20	17	styles	style	NOUN
fbem-18883	20	18	directly	directly	ADV
fbem-18883	20	19	affect	affect	VERB
fbem-18883	20	20	consumers	consumer	NOUN
fbem-18883	20	21	'	'	PART
fbem-18883	20	22	adoption	adoption	NOUN
fbem-18883	20	23	intentions	intention	NOUN
fbem-18883	20	24	.	.	PUNCT
fbem-18883	21	1	for	for	ADP
fbem-18883	21	2	social	social	ADJ
fbem-18883	21	3	chatbots	chatbot	NOUN
fbem-18883	21	4	,	,	PUNCT
fbem-18883	21	5	the	the	DET
fbem-18883	21	6	use	use	NOUN
fbem-18883	21	7	of	of	ADP
fbem-18883	21	8	humor	humor	NOUN
fbem-18883	21	9	as	as	ADP
fbem-18883	21	10	a	a	DET
fbem-18883	21	11	service	service	NOUN
fbem-18883	21	12	remediation	remediation	NOUN
fbem-18883	21	13	mechanism	mechanism	NOUN
fbem-18883	21	14	is	be	AUX
fbem-18883	21	15	more	more	ADV
fbem-18883	21	16	appropriate	appropriate	ADJ
fbem-18883	21	17	,	,	PUNCT
fbem-18883	21	18	whereas	whereas	SCONJ
fbem-18883	21	19	for	for	ADP
fbem-18883	21	20	task	task	NOUN
fbem-18883	21	21	-	-	PUNCT
fbem-18883	21	22	based	base	VERB
fbem-18883	21	23	chatbots	chatbot	NOUN
fbem-18883	21	24	,	,	PUNCT
fbem-18883	21	25	an	an	DET
fbem-18883	21	26	atonement	atonement	NOUN
fbem-18883	21	27	(	(	PUNCT
fbem-18883	21	28	moral	moral	ADJ
fbem-18883	21	29	compensation	compensation	NOUN
fbem-18883	21	30	)	)	PUNCT
fbem-18883	21	31	mechanism	mechanism	NOUN
fbem-18883	21	32	is	be	AUX
fbem-18883	21	33	better	well	ADJ
fbem-18883	21	34	able	able	ADJ
fbem-18883	21	35	to	to	PART
fbem-18883	21	36	ameliorate	ameliorate	VERB
fbem-18883	21	37	the	the	DET
fbem-18883	21	38	impact	impact	NOUN
fbem-18883	21	39	caused	cause	VERB
fbem-18883	21	40	by	by	ADP
fbem-18883	21	41	errors	error	NOUN
fbem-18883	21	42	.	.	PUNCT
fbem-18883	22	1	it	it	PRON
fbem-18883	22	2	is	be	AUX
fbem-18883	22	3	worth	worth	ADJ
fbem-18883	22	4	noting	note	VERB
fbem-18883	22	5	that	that	SCONJ
fbem-18883	22	6	apologizing	apologize	VERB
fbem-18883	22	7	as	as	ADP
fbem-18883	22	8	a	a	DET
fbem-18883	22	9	remedial	remedial	ADJ
fbem-18883	22	10	approach	approach	NOUN
fbem-18883	22	11	does	do	AUX
fbem-18883	22	12	not	not	PART
fbem-18883	22	13	have	have	VERB
fbem-18883	22	14	a	a	DET
fbem-18883	22	15	different	different	ADJ
fbem-18883	22	16	impact	impact	NOUN
fbem-18883	22	17	on	on	ADP
fbem-18883	22	18	adoption	adoption	NOUN
fbem-18883	22	19	intention	intention	NOUN
fbem-18883	22	20	in	in	ADP
fbem-18883	22	21	social	social	ADJ
fbem-18883	22	22	and	and	CCONJ
fbem-18883	22	23	task	task	NOUN
fbem-18883	22	24	contexts	contexts	NOUN
fbem-18883	22	25	,	,	PUNCT
fbem-18883	22	26	not	not	PART
fbem-18883	22	27	as	as	ADV
fbem-18883	22	28	good	good	ADJ
fbem-18883	22	29	as	as	ADP
fbem-18883	22	30	humor	humor	NOUN
fbem-18883	22	31	and	and	CCONJ
fbem-18883	22	32	compensation	compensation	NOUN
fbem-18883	22	33	in	in	ADP
fbem-18883	22	34	solving	solve	VERB
fbem-18883	22	35	the	the	DET
fbem-18883	22	36	problem	problem	NOUN
fbem-18883	22	37	and	and	CCONJ
fbem-18883	22	38	gaining	gain	VERB
fbem-18883	22	39	consumers	consumer	NOUN
fbem-18883	22	40	'	'	PART
fbem-18883	22	41	understanding	understanding	NOUN
fbem-18883	22	42	,	,	PUNCT
fbem-18883	22	43	possibly	possibly	ADV
fbem-18883	22	44	because	because	SCONJ
fbem-18883	22	45	apologizing	apologizing	NOUN
fbem-18883	22	46	appears	appear	VERB
fbem-18883	22	47	to	to	PART
fbem-18883	22	48	be	be	AUX
fbem-18883	22	49	more	more	ADV
fbem-18883	22	50	stereotypical	stereotypical	ADJ
fbem-18883	22	51	and	and	CCONJ
fbem-18883	22	52	uninteresting	uninteresting	ADJ
fbem-18883	22	53	.	.	PUNCT
fbem-18883	23	1	this	this	DET
fbem-18883	23	2	paper	paper	NOUN
fbem-18883	23	3	bridges	bridge	NOUN
fbem-18883	23	4	an	an	DET
fbem-18883	23	5	important	important	ADJ
fbem-18883	23	6	theoretical	theoretical	ADJ
fbem-18883	23	7	gap	gap	NOUN
fbem-18883	23	8	in	in	ADP
fbem-18883	23	9	the	the	DET
fbem-18883	23	10	literature	literature	NOUN
fbem-18883	23	11	on	on	ADP
fbem-18883	23	12	chatbot	chatbot	NOUN
fbem-18883	23	13	service	service	NOUN
fbem-18883	23	14	failure	failure	NOUN
fbem-18883	23	15	and	and	CCONJ
fbem-18883	23	16	recovery	recovery	NOUN
fbem-18883	23	17	by	by	ADP
fbem-18883	23	18	adding	add	VERB
fbem-18883	23	19	to	to	ADP
fbem-18883	23	20	the	the	DET
fbem-18883	23	21	understanding	understanding	NOUN
fbem-18883	23	22	of	of	ADP
fbem-18883	23	23	service	service	NOUN
fbem-18883	23	24	encounters	encounter	NOUN
fbem-18883	23	25	in	in	ADP
fbem-18883	23	26	human	human	ADJ
fbem-18883	23	27	-	-	PUNCT
fbem-18883	23	28	robot	robot	NOUN
fbem-18883	23	29	interactions(lariviere	interactions(lariviere	PROPN
fbem-18883	23	30	et	et	PROPN
fbem-18883	23	31	al	al	PROPN
fbem-18883	23	32	.	.	PROPN
fbem-18883	23	33	,	,	PUNCT
fbem-18883	23	34	2017	2017	NUM
fbem-18883	23	35	)	)	PUNCT
fbem-18883	23	36	.	.	PUNCT
fbem-18883	24	1	the	the	DET
fbem-18883	24	2	psychological	psychological	ADJ
fbem-18883	24	3	mechanisms	mechanism	NOUN
fbem-18883	24	4	and	and	CCONJ
fbem-18883	24	5	attributions	attribution	NOUN
fbem-18883	24	6	of	of	ADP
fbem-18883	24	7	consumers	consumer	NOUN
fbem-18883	24	8	when	when	SCONJ
fbem-18883	24	9	chatbots	chatbot	NOUN
fbem-18883	24	10	with	with	ADP
fbem-18883	24	11	different	different	ADJ
fbem-18883	24	12	communication	communication	NOUN
fbem-18883	24	13	styles	style	NOUN
fbem-18883	24	14	interact	interact	VERB
fbem-18883	24	15	with	with	ADP
fbem-18883	24	16	them	they	PRON
fbem-18883	24	17	in	in	ADP
fbem-18883	24	18	service	service	NOUN
fbem-18883	24	19	failure	failure	NOUN
fbem-18883	24	20	situations	situation	NOUN
fbem-18883	24	21	revealed	reveal	VERB
fbem-18883	24	22	in	in	ADP
fbem-18883	24	23	this	this	DET
fbem-18883	24	24	paper	paper	NOUN
fbem-18883	24	25	help	help	NOUN
fbem-18883	24	26	to	to	PART
fbem-18883	24	27	advance	advance	VERB
fbem-18883	24	28	the	the	DET
fbem-18883	24	29	integration	integration	NOUN
fbem-18883	24	30	of	of	ADP
fbem-18883	24	31	artificial	artificial	ADJ
fbem-18883	24	32	intelligence	intelligence	NOUN
fbem-18883	24	33	and	and	CCONJ
fbem-18883	24	34	consumer	consumer	NOUN
fbem-18883	24	35	behavior	behavior	NOUN
fbem-18883	24	36	theories	theory	NOUN
fbem-18883	24	37	,	,	PUNCT
fbem-18883	24	38	and	and	CCONJ
fbem-18883	24	39	provide	provide	VERB
fbem-18883	24	40	a	a	DET
fbem-18883	24	41	more	more	ADV
fbem-18883	24	42	comprehensive	comprehensive	ADJ
fbem-18883	24	43	and	and	CCONJ
fbem-18883	24	44	innovative	innovative	ADJ
fbem-18883	24	45	perspective	perspective	NOUN
fbem-18883	24	46	for	for	ADP
fbem-18883	24	47	identifying	identify	VERB
fbem-18883	24	48	the	the	DET
fbem-18883	24	49	factors	factor	NOUN
fbem-18883	24	50	determining	determine	VERB
fbem-18883	24	51	the	the	DET
fbem-18883	24	52	willingness	willingness	NOUN
fbem-18883	24	53	of	of	ADP
fbem-18883	24	54	chatbots	chatbot	NOUN
fbem-18883	24	55	to	to	PART
fbem-18883	24	56	adopt	adopt	VERB
fbem-18883	24	57	services	service	NOUN
fbem-18883	24	58	.	.	PUNCT
fbem-18883	25	1	on	on	ADP
fbem-18883	25	2	a	a	DET
fbem-18883	25	3	practical	practical	ADJ
fbem-18883	25	4	162	162	NUM
fbem-18883	25	5	level	level	NOUN
fbem-18883	25	6	,	,	PUNCT
fbem-18883	25	7	this	this	DET
fbem-18883	25	8	study	study	NOUN
fbem-18883	25	9	has	have	VERB
fbem-18883	25	10	positive	positive	ADJ
fbem-18883	25	11	implications	implication	NOUN
fbem-18883	25	12	and	and	CCONJ
fbem-18883	25	13	far	far	ADV
fbem-18883	25	14	-	-	PUNCT
fbem-18883	25	15	reaching	reach	VERB
fbem-18883	25	16	impacts	impact	NOUN
fbem-18883	25	17	on	on	ADP
fbem-18883	25	18	the	the	DET
fbem-18883	25	19	practice	practice	NOUN
fbem-18883	25	20	and	and	CCONJ
fbem-18883	25	21	promotion	promotion	NOUN
fbem-18883	25	22	of	of	ADP
fbem-18883	25	23	chatbot	chatbot	NOUN
fbem-18883	25	24	services	service	NOUN
fbem-18883	25	25	in	in	ADP
fbem-18883	25	26	the	the	DET
fbem-18883	25	27	field	field	NOUN
fbem-18883	25	28	of	of	ADP
fbem-18883	25	29	chatbot	chatbot	NOUN
fbem-18883	25	30	services	service	NOUN
fbem-18883	25	31	,	,	PUNCT
fbem-18883	25	32	helping	help	VERB
fbem-18883	25	33	service	service	NOUN
fbem-18883	25	34	providers	provider	NOUN
fbem-18883	25	35	and	and	CCONJ
fbem-18883	25	36	chatbot	chatbot	NOUN
fbem-18883	25	37	programmers	programmer	NOUN
fbem-18883	25	38	to	to	PART
fbem-18883	25	39	better	well	ADV
fbem-18883	25	40	understand	understand	VERB
fbem-18883	25	41	users	user	NOUN
fbem-18883	25	42	'	'	PART
fbem-18883	25	43	reactions	reaction	NOUN
fbem-18883	25	44	after	after	ADP
fbem-18883	25	45	using	use	VERB
fbem-18883	25	46	chatbot	chatbot	NOUN
fbem-18883	25	47	services	service	NOUN
fbem-18883	25	48	,	,	PUNCT
fbem-18883	25	49	and	and	CCONJ
fbem-18883	25	50	to	to	PART
fbem-18883	25	51	formulate	formulate	VERB
fbem-18883	25	52	more	more	ADV
fbem-18883	25	53	effective	effective	ADJ
fbem-18883	25	54	strategies	strategy	NOUN
fbem-18883	25	55	to	to	PART
fbem-18883	25	56	improve	improve	VERB
fbem-18883	25	57	users	user	NOUN
fbem-18883	25	58	'	'	PART
fbem-18883	25	59	willingness	willingness	NOUN
fbem-18883	25	60	to	to	PART
fbem-18883	25	61	adopt	adopt	VERB
fbem-18883	25	62	chatbots	chatbot	NOUN
fbem-18883	25	63	,	,	PUNCT
fbem-18883	25	64	in	in	ADP
fbem-18883	25	65	order	order	NOUN
fbem-18883	25	66	to	to	PART
fbem-18883	25	67	provide	provide	VERB
fbem-18883	25	68	specific	specific	ADJ
fbem-18883	25	69	means	mean	NOUN
fbem-18883	25	70	of	of	ADP
fbem-18883	25	71	coping	cope	VERB
fbem-18883	25	72	with	with	ADP
fbem-18883	25	73	corresponding	correspond	VERB
fbem-18883	25	74	service	service	NOUN
fbem-18883	25	75	failures	failure	NOUN
fbem-18883	25	76	.	.	PUNCT
fbem-18883	26	1	these	these	DET
fbem-18883	26	2	strategies	strategy	NOUN
fbem-18883	26	3	include	include	VERB
fbem-18883	26	4	providing	provide	VERB
fbem-18883	26	5	fast	fast	ADJ
fbem-18883	26	6	and	and	CCONJ
fbem-18883	26	7	accurate	accurate	ADJ
fbem-18883	26	8	feedback	feedback	NOUN
fbem-18883	26	9	,	,	PUNCT
fbem-18883	26	10	switching	switch	VERB
fbem-18883	26	11	communication	communication	NOUN
fbem-18883	26	12	styles	style	NOUN
fbem-18883	26	13	in	in	ADP
fbem-18883	26	14	a	a	DET
fbem-18883	26	15	timely	timely	ADJ
fbem-18883	26	16	manner	manner	NOUN
fbem-18883	26	17	,	,	PUNCT
fbem-18883	26	18	and	and	CCONJ
fbem-18883	26	19	providing	provide	VERB
fbem-18883	26	20	different	different	ADJ
fbem-18883	26	21	service	service	NOUN
fbem-18883	26	22	remediation	remediation	NOUN
fbem-18883	26	23	strategies	strategy	NOUN
fbem-18883	26	24	in	in	ADP
fbem-18883	26	25	different	different	ADJ
fbem-18883	26	26	application	application	NOUN
fbem-18883	26	27	scenarios	scenario	NOUN
fbem-18883	26	28	,	,	PUNCT
fbem-18883	26	29	thus	thus	ADV
fbem-18883	26	30	further	far	ADV
fbem-18883	26	31	increasing	increase	VERB
fbem-18883	26	32	the	the	DET
fbem-18883	26	33	popularity	popularity	NOUN
fbem-18883	26	34	of	of	ADP
fbem-18883	26	35	chatbot	chatbot	NOUN
fbem-18883	26	36	services	service	NOUN
fbem-18883	26	37	and	and	CCONJ
fbem-18883	26	38	improving	improve	VERB
fbem-18883	26	39	service	service	NOUN
fbem-18883	26	40	accuracy	accuracy	NOUN
fbem-18883	26	41	and	and	CCONJ
fbem-18883	26	42	efficiency	efficiency	NOUN
fbem-18883	26	43	.	.	PUNCT
fbem-18883	27	1	2	2	X
fbem-18883	27	2	.	.	X
fbem-18883	27	3	literature	literature	NOUN
fbem-18883	27	4	review	review	VERB
fbem-18883	27	5	2.1	2.1	NUM
fbem-18883	27	6	.	.	PUNCT
fbem-18883	28	1	chatbot	chatbot	NOUN
fbem-18883	28	2	communication	communication	NOUN
fbem-18883	28	3	style	style	NOUN
fbem-18883	28	4	and	and	CCONJ
fbem-18883	28	5	consumer	consumer	NOUN
fbem-18883	28	6	adoption	adoption	NOUN
fbem-18883	28	7	intentions	intention	VERB
fbem-18883	28	8	zumstein	zumstein	ADJ
fbem-18883	28	9	and	and	CCONJ
fbem-18883	28	10	hundertmark	hundertmark	NOUN
fbem-18883	28	11	offer	offer	VERB
fbem-18883	28	12	a	a	DET
fbem-18883	28	13	definition	definition	NOUN
fbem-18883	28	14	of	of	ADP
fbem-18883	28	15	a	a	DET
fbem-18883	28	16	chatbot	chatbot	NOUN
fbem-18883	28	17	as	as	ADP
fbem-18883	28	18	"	"	PUNCT
fbem-18883	28	19	a	a	DET
fbem-18883	28	20	program	program	NOUN
fbem-18883	28	21	programmed	program	VERB
fbem-18883	28	22	by	by	ADP
fbem-18883	28	23	a	a	DET
fbem-18883	28	24	computer	computer	NOUN
fbem-18883	28	25	that	that	PRON
fbem-18883	28	26	mimics	mimic	VERB
fbem-18883	28	27	human	human	ADJ
fbem-18883	28	28	language	language	NOUN
fbem-18883	28	29	with	with	ADP
fbem-18883	28	30	the	the	DET
fbem-18883	28	31	help	help	NOUN
fbem-18883	28	32	of	of	ADP
fbem-18883	28	33	a	a	DET
fbem-18883	28	34	text	text	NOUN
fbem-18883	28	35	-	-	PUNCT
fbem-18883	28	36	based	base	VERB
fbem-18883	28	37	dialogue	dialogue	NOUN
fbem-18883	28	38	system	system	NOUN
fbem-18883	28	39	that	that	PRON
fbem-18883	28	40	accepts	accept	VERB
fbem-18883	28	41	natural	natural	ADJ
fbem-18883	28	42	language	language	NOUN
fbem-18883	28	43	input	input	NOUN
fbem-18883	28	44	and	and	CCONJ
fbem-18883	28	45	outputs	output	NOUN
fbem-18883	28	46	natural	natural	ADJ
fbem-18883	28	47	language"(zumstein	language"(zumstein	PROPN
fbem-18883	28	48	&	&	CCONJ
fbem-18883	28	49	hundertmark	hundertmark	PROPN
fbem-18883	28	50	,	,	PUNCT
fbem-18883	28	51	2017	2017	NUM
fbem-18883	28	52	)	)	PUNCT
fbem-18883	28	53	.	.	PUNCT
fbem-18883	29	1	with	with	ADP
fbem-18883	29	2	the	the	DET
fbem-18883	29	3	continuous	continuous	ADJ
fbem-18883	29	4	advancement	advancement	NOUN
fbem-18883	29	5	of	of	ADP
fbem-18883	29	6	natural	natural	ADJ
fbem-18883	29	7	language	language	NOUN
fbem-18883	29	8	processing	processing	NOUN
fbem-18883	29	9	(	(	PUNCT
fbem-18883	29	10	nlp	nlp	NOUN
fbem-18883	29	11	)	)	PUNCT
fbem-18883	29	12	technologies	technology	NOUN
fbem-18883	29	13	(	(	PUNCT
fbem-18883	29	14	e.g.	e.g.	ADV
fbem-18883	29	15	,	,	PUNCT
fbem-18883	29	16	nltk	nltk	PROPN
fbem-18883	29	17	for	for	ADP
fbem-18883	29	18	python	python	PROPN
fbem-18883	29	19	)	)	PUNCT
fbem-18883	29	20	and	and	CCONJ
fbem-18883	29	21	image	image	NOUN
fbem-18883	29	22	recognition	recognition	NOUN
fbem-18883	29	23	technologies	technology	NOUN
fbem-18883	29	24	such	such	ADJ
fbem-18883	29	25	as	as	ADP
fbem-18883	29	26	artificial	artificial	ADJ
fbem-18883	29	27	intelligence	intelligence	NOUN
fbem-18883	29	28	(	(	PUNCT
fbem-18883	29	29	ai	ai	NOUN
fbem-18883	29	30	)	)	PUNCT
fbem-18883	29	31	,	,	PUNCT
fbem-18883	29	32	many	many	ADJ
fbem-18883	29	33	types	type	NOUN
fbem-18883	29	34	of	of	ADP
fbem-18883	29	35	chatbots	chatbot	NOUN
fbem-18883	29	36	such	such	ADJ
fbem-18883	29	37	as	as	ADP
fbem-18883	29	38	intelligent	intelligent	ADJ
fbem-18883	29	39	search	search	NOUN
fbem-18883	29	40	engines	engine	NOUN
fbem-18883	29	41	,	,	PUNCT
fbem-18883	29	42	intelligent	intelligent	ADJ
fbem-18883	29	43	customer	customer	NOUN
fbem-18883	29	44	service	service	NOUN
fbem-18883	29	45	,	,	PUNCT
fbem-18883	29	46	and	and	CCONJ
fbem-18883	29	47	personal	personal	ADJ
fbem-18883	29	48	intelligent	intelligent	ADJ
fbem-18883	29	49	voice	voice	NOUN
fbem-18883	29	50	companions	companion	NOUN
fbem-18883	29	51	have	have	AUX
fbem-18883	29	52	emerged	emerge	VERB
fbem-18883	29	53	(	(	PUNCT
fbem-18883	29	54	sheehan	sheehan	PROPN
fbem-18883	29	55	et	et	PROPN
fbem-18883	29	56	al	al	PROPN
fbem-18883	29	57	.	.	PROPN
fbem-18883	29	58	,	,	PUNCT
fbem-18883	29	59	2020	2020	NUM
fbem-18883	29	60	)	)	PUNCT
fbem-18883	29	61	.	.	PUNCT
fbem-18883	30	1	the	the	DET
fbem-18883	30	2	essence	essence	NOUN
fbem-18883	30	3	of	of	ADP
fbem-18883	30	4	chatbots	chatbot	NOUN
fbem-18883	30	5	is	be	AUX
fbem-18883	30	6	to	to	PART
fbem-18883	30	7	simulate	simulate	VERB
fbem-18883	30	8	interaction	interaction	NOUN
fbem-18883	30	9	with	with	ADP
fbem-18883	30	10	humans	human	NOUN
fbem-18883	30	11	in	in	ADP
fbem-18883	30	12	a	a	DET
fbem-18883	30	13	conversation	conversation	NOUN
fbem-18883	30	14	in	in	ADP
fbem-18883	30	15	order	order	NOUN
fbem-18883	30	16	to	to	PART
fbem-18883	30	17	perform	perform	VERB
fbem-18883	30	18	tasks(brandtzaeg	tasks(brandtzaeg	PROPN
fbem-18883	30	19	&	&	CCONJ
fbem-18883	30	20	følstad	følstad	NOUN
fbem-18883	30	21	,	,	PUNCT
fbem-18883	30	22	2018	2018	NUM
fbem-18883	30	23	)	)	PUNCT
fbem-18883	30	24	.	.	PUNCT
fbem-18883	31	1	social	social	ADJ
fbem-18883	31	2	response	response	NOUN
fbem-18883	31	3	theory	theory	NOUN
fbem-18883	31	4	states	state	NOUN
fbem-18883	31	5	and	and	CCONJ
fbem-18883	31	6	demonstrates	demonstrate	VERB
fbem-18883	31	7	that	that	SCONJ
fbem-18883	31	8	humans	human	NOUN
fbem-18883	31	9	interact	interact	VERB
fbem-18883	31	10	with	with	ADP
fbem-18883	31	11	computers	computer	NOUN
fbem-18883	31	12	and	and	CCONJ
fbem-18883	31	13	media	medium	NOUN
fbem-18883	31	14	just	just	ADV
fbem-18883	31	15	as	as	SCONJ
fbem-18883	31	16	they	they	PRON
fbem-18883	31	17	interact	interact	VERB
fbem-18883	31	18	with	with	ADP
fbem-18883	31	19	others	other	NOUN
fbem-18883	31	20	,	,	PUNCT
fbem-18883	31	21	unconsciously	unconsciously	ADV
fbem-18883	31	22	adopting	adopt	VERB
fbem-18883	31	23	social	social	ADJ
fbem-18883	31	24	rules	rule	NOUN
fbem-18883	31	25	such	such	ADJ
fbem-18883	31	26	as	as	ADP
fbem-18883	31	27	politeness	politeness	ADJ
fbem-18883	31	28	,	,	PUNCT
fbem-18883	31	29	self	self	NOUN
fbem-18883	31	30	-	-	PUNCT
fbem-18883	31	31	representation	representation	NOUN
fbem-18883	31	32	,	,	PUNCT
fbem-18883	31	33	and	and	CCONJ
fbem-18883	31	34	trust	trust	NOUN
fbem-18883	31	35	in	in	ADP
fbem-18883	31	36	response	response	NOUN
fbem-18883	31	37	to	to	ADP
fbem-18883	31	38	social	social	ADJ
fbem-18883	31	39	cues	cue	NOUN
fbem-18883	31	40	such	such	ADJ
fbem-18883	31	41	as	as	ADP
fbem-18883	31	42	conversation	conversation	NOUN
fbem-18883	31	43	,	,	PUNCT
fbem-18883	31	44	interaction	interaction	NOUN
fbem-18883	31	45	,	,	PUNCT
fbem-18883	31	46	and	and	CCONJ
fbem-18883	31	47	social	social	ADJ
fbem-18883	31	48	role	role	NOUN
fbem-18883	31	49	computers(nass	computers(nass	PROPN
fbem-18883	31	50	&	&	CCONJ
fbem-18883	31	51	moon	moon	PROPN
fbem-18883	31	52	,	,	PUNCT
fbem-18883	31	53	2000	2000	NUM
fbem-18883	31	54	)	)	PUNCT
fbem-18883	31	55	.	.	PUNCT
fbem-18883	32	1	humans	human	NOUN
fbem-18883	32	2	have	have	AUX
fbem-18883	32	3	been	be	AUX
fbem-18883	32	4	socially	socially	ADV
fbem-18883	32	5	oriented	orient	VERB
fbem-18883	32	6	since	since	SCONJ
fbem-18883	32	7	the	the	DET
fbem-18883	32	8	beginning	beginning	NOUN
fbem-18883	32	9	of	of	ADP
fbem-18883	32	10	evolution	evolution	NOUN
fbem-18883	32	11	and	and	CCONJ
fbem-18883	32	12	this	this	DET
fbem-18883	32	13	orientation	orientation	NOUN
fbem-18883	32	14	is	be	AUX
fbem-18883	32	15	enhanced	enhance	VERB
fbem-18883	32	16	when	when	SCONJ
fbem-18883	32	17	interacting	interact	VERB
fbem-18883	32	18	with	with	ADP
fbem-18883	32	19	computers	computer	NOUN
fbem-18883	32	20	with	with	ADP
fbem-18883	32	21	human	human	NOUN
fbem-18883	32	22	-	-	PUNCT
fbem-18883	32	23	like	like	ADJ
fbem-18883	32	24	characteristics(moon	characteristics(moon	PROPN
fbem-18883	32	25	,	,	PUNCT
fbem-18883	32	26	2000	2000	NUM
fbem-18883	32	27	)	)	PUNCT
fbem-18883	32	28	.	.	PUNCT
fbem-18883	33	1	natural	natural	ADJ
fbem-18883	33	2	dialog	dialog	NOUN
fbem-18883	33	3	protocols	protocol	NOUN
fbem-18883	33	4	in	in	ADP
fbem-18883	33	5	different	different	ADJ
fbem-18883	33	6	environments	environment	NOUN
fbem-18883	33	7	show	show	VERB
fbem-18883	33	8	that	that	SCONJ
fbem-18883	33	9	users	user	NOUN
fbem-18883	33	10	use	use	VERB
fbem-18883	33	11	a	a	DET
fbem-18883	33	12	combination	combination	NOUN
fbem-18883	33	13	of	of	ADP
fbem-18883	33	14	social	social	ADJ
fbem-18883	33	15	and	and	CCONJ
fbem-18883	33	16	task	task	NOUN
fbem-18883	33	17	-	-	PUNCT
fbem-18883	33	18	oriented	orient	VERB
fbem-18883	33	19	discourse	discourse	NOUN
fbem-18883	33	20	in	in	ADP
fbem-18883	33	21	their	their	PRON
fbem-18883	33	22	conversations	conversation	NOUN
fbem-18883	33	23	with	with	ADP
fbem-18883	33	24	chatbots	chatbot	NOUN
fbem-18883	33	25	and	and	CCONJ
fbem-18883	33	26	conversational	conversational	ADJ
fbem-18883	33	27	agents	agent	NOUN
fbem-18883	33	28	.	.	PUNCT
fbem-18883	34	1	chatbots	chatbot	NOUN
fbem-18883	34	2	'	'	PART
fbem-18883	34	3	socially	socially	ADV
fbem-18883	34	4	oriented	orient	VERB
fbem-18883	34	5	dialog	dialog	NOUN
fbem-18883	34	6	strategies	strategy	NOUN
fbem-18883	34	7	involve	involve	VERB
fbem-18883	34	8	informal	informal	ADJ
fbem-18883	34	9	relational	relational	ADJ
fbem-18883	34	10	conversations	conversation	NOUN
fbem-18883	34	11	with	with	ADP
fbem-18883	34	12	social	social	ADJ
fbem-18883	34	13	(	(	PUNCT
fbem-18883	34	14	non	non	ADJ
fbem-18883	34	15	-	-	NOUN
fbem-18883	34	16	task	task	ADJ
fbem-18883	34	17	)	)	PUNCT
fbem-18883	34	18	interactions	interaction	NOUN
fbem-18883	34	19	such	such	ADJ
fbem-18883	34	20	as	as	ADP
fbem-18883	34	21	habitual	habitual	ADJ
fbem-18883	34	22	greetings	greeting	NOUN
fbem-18883	34	23	,	,	PUNCT
fbem-18883	34	24	small	small	ADJ
fbem-18883	34	25	talk	talk	NOUN
fbem-18883	34	26	,	,	PUNCT
fbem-18883	34	27	emotional	emotional	ADJ
fbem-18883	34	28	support	support	NOUN
fbem-18883	34	29	,	,	PUNCT
fbem-18883	34	30	and	and	CCONJ
fbem-18883	34	31	positive	positive	ADJ
fbem-18883	34	32	expressions	expression	NOUN
fbem-18883	34	33	to	to	PART
fbem-18883	34	34	achieve	achieve	VERB
fbem-18883	34	35	socio	socio	NOUN
fbem-18883	34	36	-	-	PUNCT
fbem-18883	34	37	emotional	emotional	ADJ
fbem-18883	34	38	goals(yoo	goals(yoo	NOUN
fbem-18883	34	39	,	,	PUNCT
fbem-18883	34	40	choi	choi	NOUN
fbem-18883	34	41	,	,	PUNCT
fbem-18883	34	42	&	&	CCONJ
fbem-18883	34	43	park	park	NOUN
fbem-18883	34	44	,	,	PUNCT
fbem-18883	34	45	2016	2016	NUM
fbem-18883	34	46	)	)	PUNCT
fbem-18883	34	47	.	.	PUNCT
fbem-18883	35	1	social	social	ADJ
fbem-18883	35	2	or	or	CCONJ
fbem-18883	35	3	non	non	ADJ
fbem-18883	35	4	-	-	ADJ
fbem-18883	35	5	task	task	ADJ
fbem-18883	35	6	environments	environment	NOUN
fbem-18883	35	7	are	be	AUX
fbem-18883	35	8	typically	typically	ADV
fbem-18883	35	9	characterized	characterize	VERB
fbem-18883	35	10	by	by	ADP
fbem-18883	35	11	informal	informal	ADJ
fbem-18883	35	12	and	and	CCONJ
fbem-18883	35	13	casual	casual	ADJ
fbem-18883	35	14	conversations	conversation	NOUN
fbem-18883	35	15	that	that	PRON
fbem-18883	35	16	promote	promote	VERB
fbem-18883	35	17	the	the	DET
fbem-18883	35	18	exchange	exchange	NOUN
fbem-18883	35	19	of	of	ADP
fbem-18883	35	20	socioemotional	socioemotional	ADJ
fbem-18883	35	21	and	and	CCONJ
fbem-18883	35	22	emotional	emotional	ADJ
fbem-18883	35	23	information(kreijns	information(kreijns	PROPN
fbem-18883	35	24	,	,	PUNCT
fbem-18883	35	25	kirschner	kirschner	PROPN
fbem-18883	35	26	,	,	PUNCT
fbem-18883	35	27	&	&	CCONJ
fbem-18883	35	28	jochems	jochem	NOUN
fbem-18883	35	29	,	,	PUNCT
fbem-18883	35	30	2003	2003	NUM
fbem-18883	35	31	)	)	PUNCT
fbem-18883	35	32	.	.	PUNCT
fbem-18883	36	1	taskoriented	taskoriented	ADJ
fbem-18883	36	2	conversations	conversation	NOUN
fbem-18883	36	3	,	,	PUNCT
fbem-18883	36	4	on	on	ADP
fbem-18883	36	5	the	the	DET
fbem-18883	36	6	other	other	ADJ
fbem-18883	36	7	hand	hand	NOUN
fbem-18883	36	8	,	,	PUNCT
fbem-18883	36	9	are	be	AUX
fbem-18883	36	10	more	more	ADV
fbem-18883	36	11	formal	formal	ADJ
fbem-18883	36	12	and	and	CCONJ
fbem-18883	36	13	involve	involve	VERB
fbem-18883	36	14	purely	purely	ADV
fbem-18883	36	15	task	task	NOUN
fbem-18883	36	16	-	-	PUNCT
fbem-18883	36	17	based	base	VERB
fbem-18883	36	18	conversations	conversation	NOUN
fbem-18883	36	19	to	to	PART
fbem-18883	36	20	achieve	achieve	VERB
fbem-18883	36	21	functional	functional	ADJ
fbem-18883	36	22	goals	goal	NOUN
fbem-18883	36	23	.	.	PUNCT
fbem-18883	37	1	chen	chen	PROPN
fbem-18883	37	2	et	et	PROPN
fbem-18883	37	3	al	al	PROPN
fbem-18883	37	4	found	find	VERB
fbem-18883	37	5	that	that	SCONJ
fbem-18883	37	6	an	an	DET
fbem-18883	37	7	agent	agent	NOUN
fbem-18883	37	8	's	's	PART
fbem-18883	37	9	conversational	conversational	ADJ
fbem-18883	37	10	characteristics	characteristic	NOUN
fbem-18883	37	11	influence	influence	NOUN
fbem-18883	37	12	user	user	NOUN
fbem-18883	37	13	preferences	preference	NOUN
fbem-18883	37	14	,	,	PUNCT
fbem-18883	37	15	conversations	conversation	NOUN
fbem-18883	37	16	,	,	PUNCT
fbem-18883	37	17	and	and	CCONJ
fbem-18883	37	18	behaviors(chen	behaviors(chen	PROPN
fbem-18883	37	19	,	,	PUNCT
fbem-18883	37	20	naveed	naveed	PROPN
fbem-18883	37	21	,	,	PUNCT
fbem-18883	37	22	&	&	CCONJ
fbem-18883	37	23	porzel	porzel	PROPN
fbem-18883	37	24	,	,	PUNCT
fbem-18883	37	25	2010	2010	NUM
fbem-18883	37	26	)	)	PUNCT
fbem-18883	37	27	.	.	PUNCT
fbem-18883	38	1	since	since	SCONJ
fbem-18883	38	2	socially	socially	ADV
fbem-18883	38	3	oriented	orient	VERB
fbem-18883	38	4	chatbots	chatbot	NOUN
fbem-18883	38	5	emphasize	emphasize	VERB
fbem-18883	38	6	interaction	interaction	NOUN
fbem-18883	38	7	with	with	ADP
fbem-18883	38	8	users	user	NOUN
fbem-18883	38	9	'	'	PART
fbem-18883	38	10	emotions	emotion	NOUN
fbem-18883	38	11	,	,	PUNCT
fbem-18883	38	12	they	they	PRON
fbem-18883	38	13	will	will	AUX
fbem-18883	38	14	be	be	AUX
fbem-18883	38	15	more	more	ADV
fbem-18883	38	16	likely	likely	ADJ
fbem-18883	38	17	to	to	PART
fbem-18883	38	18	be	be	AUX
fbem-18883	38	19	perceived	perceive	VERB
fbem-18883	38	20	as	as	ADP
fbem-18883	38	21	more	more	ADV
fbem-18883	38	22	similar	similar	ADJ
fbem-18883	38	23	to	to	ADP
fbem-18883	38	24	human	human	ADJ
fbem-18883	38	25	beings	being	NOUN
fbem-18883	38	26	,	,	PUNCT
fbem-18883	38	27	and	and	CCONJ
fbem-18883	38	28	thus	thus	ADV
fbem-18883	38	29	one	one	NUM
fbem-18883	38	30	would	would	AUX
fbem-18883	38	31	expect	expect	VERB
fbem-18883	38	32	socially	socially	ADV
fbem-18883	38	33	oriented	orient	VERB
fbem-18883	38	34	chatbots	chatbot	NOUN
fbem-18883	38	35	to	to	PART
fbem-18883	38	36	be	be	AUX
fbem-18883	38	37	more	more	ADV
fbem-18883	38	38	intelligent	intelligent	ADJ
fbem-18883	38	39	and	and	CCONJ
fbem-18883	38	40	have	have	VERB
fbem-18883	38	41	a	a	DET
fbem-18883	38	42	lower	low	ADJ
fbem-18883	38	43	probability	probability	NOUN
fbem-18883	38	44	of	of	ADP
fbem-18883	38	45	service	service	NOUN
fbem-18883	38	46	failure(koehler	failure(koehler	PROPN
fbem-18883	38	47	,	,	PUNCT
fbem-18883	38	48	rohm	rohm	PROPN
fbem-18883	38	49	,	,	PUNCT
fbem-18883	38	50	de	de	ADP
fbem-18883	38	51	ruyter	ruyter	NOUN
fbem-18883	38	52	,	,	PUNCT
fbem-18883	38	53	&	&	CCONJ
fbem-18883	38	54	wetzels	wetzels	PROPN
fbem-18883	38	55	,	,	PUNCT
fbem-18883	38	56	2011	2011	NUM
fbem-18883	38	57	)	)	PUNCT
fbem-18883	38	58	.	.	PUNCT
fbem-18883	39	1	as	as	ADP
fbem-18883	39	2	a	a	DET
fbem-18883	39	3	result	result	NOUN
fbem-18883	39	4	,	,	PUNCT
fbem-18883	39	5	if	if	SCONJ
fbem-18883	39	6	a	a	DET
fbem-18883	39	7	socially	socially	ADV
fbem-18883	39	8	-	-	PUNCT
fbem-18883	39	9	oriented	orient	VERB
fbem-18883	39	10	chatbot	chatbot	NOUN
fbem-18883	39	11	fails	fail	VERB
fbem-18883	39	12	,	,	PUNCT
fbem-18883	39	13	users	user	NOUN
fbem-18883	39	14	'	'	PART
fbem-18883	39	15	expectations	expectation	NOUN
fbem-18883	39	16	will	will	AUX
fbem-18883	39	17	be	be	AUX
fbem-18883	39	18	negated	negate	VERB
fbem-18883	39	19	,	,	PUNCT
fbem-18883	39	20	leading	lead	VERB
fbem-18883	39	21	to	to	ADP
fbem-18883	39	22	disappointment	disappointment	NOUN
fbem-18883	39	23	and	and	CCONJ
fbem-18883	39	24	dissatisfaction	dissatisfaction	NOUN
fbem-18883	39	25	,	,	PUNCT
fbem-18883	39	26	and	and	CCONJ
fbem-18883	39	27	thus	thus	ADV
fbem-18883	39	28	lower	low	ADJ
fbem-18883	39	29	adoption	adoption	NOUN
fbem-18883	39	30	intentions	intention	NOUN
fbem-18883	39	31	.	.	PUNCT
fbem-18883	40	1	in	in	ADP
fbem-18883	40	2	contrast	contrast	NOUN
fbem-18883	40	3	,	,	PUNCT
fbem-18883	40	4	task	task	NOUN
fbem-18883	40	5	-	-	PUNCT
fbem-18883	40	6	oriented	orient	VERB
fbem-18883	40	7	bots	bot	NOUN
fbem-18883	40	8	are	be	AUX
fbem-18883	40	9	often	often	ADV
fbem-18883	40	10	viewed	view	VERB
fbem-18883	40	11	as	as	ADP
fbem-18883	40	12	less	less	ADJ
fbem-18883	40	13	intelligent(bruckenberger	intelligent(bruckenberger	PROPN
fbem-18883	40	14	et	et	PROPN
fbem-18883	40	15	al	al	PROPN
fbem-18883	40	16	.	.	PROPN
fbem-18883	40	17	,	,	PUNCT
fbem-18883	40	18	2013	2013	NUM
fbem-18883	40	19	)	)	PUNCT
fbem-18883	40	20	.	.	PUNCT
fbem-18883	41	1	consumers	consumer	NOUN
fbem-18883	41	2	are	be	AUX
fbem-18883	41	3	more	more	ADV
fbem-18883	41	4	likely	likely	ADJ
fbem-18883	41	5	to	to	PART
fbem-18883	41	6	view	view	VERB
fbem-18883	41	7	task	task	NOUN
fbem-18883	41	8	-	-	PUNCT
fbem-18883	41	9	oriented	orient	VERB
fbem-18883	41	10	robots	robot	NOUN
fbem-18883	41	11	as	as	ADP
fbem-18883	41	12	just	just	ADV
fbem-18883	41	13	machines	machine	NOUN
fbem-18883	41	14	and	and	CCONJ
fbem-18883	41	15	tools	tool	NOUN
fbem-18883	41	16	with	with	ADP
fbem-18883	41	17	interactive	interactive	ADJ
fbem-18883	41	18	features(h	features(h	PROPN
fbem-18883	42	1	.	.	PUNCT
fbem-18883	42	2	wang	wang	PROPN
fbem-18883	42	3	,	,	PUNCT
fbem-18883	42	4	xie	xie	PROPN
fbem-18883	42	5	,	,	PUNCT
fbem-18883	42	6	&	&	CCONJ
fbem-18883	42	7	zhan	zhan	PROPN
fbem-18883	42	8	,	,	PUNCT
fbem-18883	42	9	2021	2021	NUM
fbem-18883	42	10	)	)	PUNCT
fbem-18883	42	11	.	.	PUNCT
fbem-18883	43	1	therefore	therefore	ADV
fbem-18883	43	2	even	even	ADV
fbem-18883	43	3	if	if	SCONJ
fbem-18883	43	4	service	service	NOUN
fbem-18883	43	5	failure	failure	NOUN
fbem-18883	43	6	behavior	behavior	NOUN
fbem-18883	43	7	occurs	occur	VERB
fbem-18883	43	8	,	,	PUNCT
fbem-18883	43	9	users	user	NOUN
fbem-18883	43	10	are	be	AUX
fbem-18883	43	11	more	more	ADV
fbem-18883	43	12	likely	likely	ADJ
fbem-18883	43	13	to	to	PART
fbem-18883	43	14	accept	accept	VERB
fbem-18883	43	15	it	it	PRON
fbem-18883	43	16	.	.	PUNCT
fbem-18883	44	1	based	base	VERB
fbem-18883	44	2	on	on	ADP
fbem-18883	44	3	this	this	PRON
fbem-18883	44	4	,	,	PUNCT
fbem-18883	44	5	this	this	DET
fbem-18883	44	6	paper	paper	NOUN
fbem-18883	44	7	proposes	propose	VERB
fbem-18883	44	8	hypothesis	hypothesis	NOUN
fbem-18883	44	9	1	1	NUM
fbem-18883	44	10	:	:	PUNCT
fbem-18883	44	11	h1	h1	PROPN
fbem-18883	44	12	:	:	PUNCT
fbem-18883	44	13	social	social	ADJ
fbem-18883	44	14	orientation	orientation	NOUN
fbem-18883	44	15	will	will	AUX
fbem-18883	44	16	lead	lead	VERB
fbem-18883	44	17	to	to	ADP
fbem-18883	44	18	lower	low	ADJ
fbem-18883	44	19	consumer	consumer	NOUN
fbem-18883	44	20	adoption	adoption	NOUN
fbem-18883	44	21	intentions	intention	NOUN
fbem-18883	44	22	relative	relative	ADJ
fbem-18883	44	23	to	to	ADP
fbem-18883	44	24	task	task	NOUN
fbem-18883	44	25	-	-	PUNCT
fbem-18883	44	26	oriented	orient	VERB
fbem-18883	44	27	communication	communication	NOUN
fbem-18883	44	28	style	style	NOUN
fbem-18883	44	29	chatbots	chatbot	NOUN
fbem-18883	44	30	making	make	VERB
fbem-18883	44	31	mistakes	mistake	NOUN
fbem-18883	44	32	.	.	PUNCT
fbem-18883	45	1	2.2	2.2	NUM
fbem-18883	45	2	.	.	PUNCT
fbem-18883	46	1	uniqueness	uniqueness	PROPN
fbem-18883	46	2	neglect	neglect	NOUN
fbem-18883	46	3	during	during	ADP
fbem-18883	46	4	interpersonal	interpersonal	ADJ
fbem-18883	46	5	interactions	interaction	NOUN
fbem-18883	46	6	,	,	PUNCT
fbem-18883	46	7	especially	especially	ADV
fbem-18883	46	8	services	service	NOUN
fbem-18883	46	9	,	,	PUNCT
fbem-18883	46	10	it	it	PRON
fbem-18883	46	11	is	be	AUX
fbem-18883	46	12	crucial	crucial	ADJ
fbem-18883	46	13	for	for	ADP
fbem-18883	46	14	service	service	NOUN
fbem-18883	46	15	providers	provider	NOUN
fbem-18883	46	16	to	to	PART
fbem-18883	46	17	allow	allow	VERB
fbem-18883	46	18	service	service	NOUN
fbem-18883	46	19	recipients	recipient	NOUN
fbem-18883	46	20	to	to	PART
fbem-18883	46	21	perceive	perceive	VERB
fbem-18883	46	22	that	that	SCONJ
fbem-18883	46	23	they	they	PRON
fbem-18883	46	24	are	be	AUX
fbem-18883	46	25	being	be	AUX
fbem-18883	46	26	treated	treat	VERB
fbem-18883	46	27	in	in	ADP
fbem-18883	46	28	a	a	DET
fbem-18883	46	29	tailored	tailor	VERB
fbem-18883	46	30	and	and	CCONJ
fbem-18883	46	31	unique	unique	ADJ
fbem-18883	46	32	way	way	NOUN
fbem-18883	46	33	,	,	PUNCT
fbem-18883	46	34	longoni	longoni	VERB
fbem-18883	46	35	et	et	PROPN
fbem-18883	46	36	al	al	PROPN
fbem-18883	46	37	.	.	PROPN
fbem-18883	46	38	argued	argue	VERB
fbem-18883	46	39	that	that	SCONJ
fbem-18883	46	40	robotic	robotic	ADJ
fbem-18883	46	41	service	service	NOUN
fbem-18883	46	42	providers	provider	NOUN
fbem-18883	46	43	(	(	PUNCT
fbem-18883	46	44	as	as	ADP
fbem-18883	46	45	compared	compare	VERB
fbem-18883	46	46	to	to	ADP
fbem-18883	46	47	human	human	ADJ
fbem-18883	46	48	service	service	NOUN
fbem-18883	46	49	providers	provider	NOUN
fbem-18883	46	50	)	)	PUNCT
fbem-18883	46	51	allow	allow	VERB
fbem-18883	46	52	service	service	NOUN
fbem-18883	46	53	recipients	recipient	NOUN
fbem-18883	46	54	to	to	PART
fbem-18883	46	55	have	have	VERB
fbem-18883	46	56	a	a	DET
fbem-18883	46	57	stronger	strong	ADJ
fbem-18883	46	58	sense	sense	NOUN
fbem-18883	46	59	of	of	ADP
fbem-18883	46	60	uniqueness	uniqueness	NOUN
fbem-18883	46	61	neglect	neglect	NOUN
fbem-18883	46	62	because	because	SCONJ
fbem-18883	46	63	human	human	ADJ
fbem-18883	46	64	service	service	NOUN
fbem-18883	46	65	providers	provider	NOUN
fbem-18883	46	66	are	be	AUX
fbem-18883	46	67	able	able	ADJ
fbem-18883	46	68	to	to	PART
fbem-18883	46	69	more	more	ADV
fbem-18883	46	70	acutely	acutely	ADV
fbem-18883	46	71	perceive	perceive	ADJ
fbem-18883	46	72	and	and	CCONJ
fbem-18883	46	73	satisfy	satisfy	VERB
fbem-18883	46	74	consumers	consumer	NOUN
fbem-18883	46	75	'	'	PART
fbem-18883	46	76	uniqueness	uniqueness	NOUN
fbem-18883	46	77	needs	need	NOUN
fbem-18883	46	78	,	,	PUNCT
fbem-18883	46	79	whereas	whereas	SCONJ
fbem-18883	46	80	robot	robot	NOUN
fbem-18883	46	81	attendants	attendant	NOUN
fbem-18883	46	82	are	be	AUX
fbem-18883	46	83	less	less	ADV
fbem-18883	46	84	able	able	ADJ
fbem-18883	46	85	to	to	PART
fbem-18883	46	86	fulfill	fulfill	VERB
fbem-18883	46	87	consumer	consumer	NOUN
fbem-18883	46	88	uniqueness	uniqueness	NOUN
fbem-18883	46	89	needs(longoni	needs(longoni	PROPN
fbem-18883	46	90	&	&	CCONJ
fbem-18883	46	91	cian	cian	PROPN
fbem-18883	46	92	,	,	PUNCT
fbem-18883	46	93	2022	2022	NUM
fbem-18883	46	94	)	)	PUNCT
fbem-18883	46	95	.	.	PUNCT
fbem-18883	47	1	as	as	ADP
fbem-18883	47	2	the	the	DET
fbem-18883	47	3	anthropomorphization	anthropomorphization	NOUN
fbem-18883	47	4	of	of	ADP
fbem-18883	47	5	robots	robot	NOUN
fbem-18883	47	6	increases	increase	NOUN
fbem-18883	47	7	,	,	PUNCT
fbem-18883	47	8	the	the	DET
fbem-18883	47	9	expectation	expectation	NOUN
fbem-18883	47	10	that	that	SCONJ
fbem-18883	47	11	robots	robot	NOUN
fbem-18883	47	12	will	will	AUX
fbem-18883	47	13	better	well	ADV
fbem-18883	47	14	serve	serve	VERB
fbem-18883	47	15	consumers	consumer	NOUN
fbem-18883	47	16	'	'	PART
fbem-18883	47	17	uniqueness	uniqueness	NOUN
fbem-18883	47	18	needs	need	NOUN
fbem-18883	47	19	will	will	AUX
fbem-18883	47	20	also	also	ADV
fbem-18883	47	21	increase	increase	VERB
fbem-18883	47	22	.	.	PUNCT
fbem-18883	48	1	as	as	ADP
fbem-18883	48	2	borau	borau	PROPN
fbem-18883	48	3	et	et	PROPN
fbem-18883	48	4	al	al	PROPN
fbem-18883	48	5	.	.	PROPN
fbem-18883	48	6	found	find	VERB
fbem-18883	48	7	that	that	SCONJ
fbem-18883	48	8	socially	socially	ADV
fbem-18883	48	9	oriented	orient	VERB
fbem-18883	48	10	chatbots	chatbot	NOUN
fbem-18883	48	11	are	be	AUX
fbem-18883	48	12	more	more	ADV
fbem-18883	48	13	popular	popular	ADJ
fbem-18883	48	14	than	than	ADP
fbem-18883	48	15	task	task	NOUN
fbem-18883	48	16	-	-	PUNCT
fbem-18883	48	17	oriented	orient	VERB
fbem-18883	48	18	chatbots	chatbot	NOUN
fbem-18883	48	19	because	because	SCONJ
fbem-18883	48	20	consumers	consumer	NOUN
fbem-18883	48	21	perceive	perceive	VERB
fbem-18883	48	22	that	that	SCONJ
fbem-18883	48	23	socially	socially	ADV
fbem-18883	48	24	oriented	orient	VERB
fbem-18883	48	25	chatbots	chatbot	NOUN
fbem-18883	48	26	are	be	AUX
fbem-18883	48	27	already	already	ADV
fbem-18883	48	28	better	well	ADV
fbem-18883	48	29	able	able	ADJ
fbem-18883	48	30	to	to	PART
fbem-18883	48	31	understand	understand	VERB
fbem-18883	48	32	consumer	consumer	NOUN
fbem-18883	48	33	uniqueness	uniqueness	NOUN
fbem-18883	48	34	needs	need	VERB
fbem-18883	48	35	during	during	ADP
fbem-18883	48	36	chat	chat	PROPN
fbem-18883	48	37	services(borau	services(borau	PROPN
fbem-18883	48	38	,	,	PUNCT
fbem-18883	48	39	otterbring	otterbring	NOUN
fbem-18883	48	40	,	,	PUNCT
fbem-18883	48	41	laporte	laporte	NOUN
fbem-18883	48	42	,	,	PUNCT
fbem-18883	48	43	&	&	CCONJ
fbem-18883	48	44	fosso	fosso	PROPN
fbem-18883	48	45	wamba	wamba	NOUN
fbem-18883	48	46	,	,	PUNCT
fbem-18883	48	47	2021	2021	NUM
fbem-18883	48	48	)	)	PUNCT
fbem-18883	48	49	.	.	PUNCT
fbem-18883	49	1	however	however	ADV
fbem-18883	49	2	,	,	PUNCT
fbem-18883	49	3	it	it	PRON
fbem-18883	49	4	was	be	AUX
fbem-18883	49	5	found	find	VERB
fbem-18883	49	6	that	that	SCONJ
fbem-18883	49	7	confidence	confidence	NOUN
fbem-18883	49	8	in	in	ADP
fbem-18883	49	9	social	social	ADJ
fbem-18883	49	10	orientation	orientation	NOUN
fbem-18883	49	11	(	(	PUNCT
fbem-18883	49	12	vs.	vs.	X
fbem-18883	49	13	task	task	NOUN
fbem-18883	49	14	orientation	orientation	NOUN
fbem-18883	49	15	)	)	PUNCT
fbem-18883	49	16	was	be	AUX
fbem-18883	49	17	lost	lose	VERB
fbem-18883	49	18	faster	fast	ADV
fbem-18883	49	19	when	when	SCONJ
fbem-18883	49	20	faced	face	VERB
fbem-18883	49	21	with	with	ADP
fbem-18883	49	22	taskoriented	taskoriented	ADJ
fbem-18883	49	23	and	and	CCONJ
fbem-18883	49	24	social	social	ADV
fbem-18883	49	25	-	-	PUNCT
fbem-18883	49	26	oriented	orient	VERB
fbem-18883	49	27	bots	bot	NOUN
fbem-18883	49	28	making	make	VERB
fbem-18883	49	29	the	the	DET
fbem-18883	49	30	same	same	ADJ
fbem-18883	49	31	mistakes(h	mistakes(h	NOUN
fbem-18883	49	32	.	.	PUNCT
fbem-18883	50	1	wang	wang	PROPN
fbem-18883	50	2	et	et	PROPN
fbem-18883	50	3	al	al	PROPN
fbem-18883	50	4	.	.	PROPN
fbem-18883	50	5	,	,	PUNCT
fbem-18883	50	6	2021	2021	NUM
fbem-18883	50	7	)	)	PUNCT
fbem-18883	50	8	.	.	PUNCT
fbem-18883	51	1	task	task	NOUN
fbem-18883	51	2	-	-	PUNCT
fbem-18883	51	3	oriented	orient	VERB
fbem-18883	51	4	chatbots	chatbot	NOUN
fbem-18883	51	5	,	,	PUNCT
fbem-18883	51	6	on	on	ADP
fbem-18883	51	7	the	the	DET
fbem-18883	51	8	other	other	ADJ
fbem-18883	51	9	hand	hand	NOUN
fbem-18883	51	10	,	,	PUNCT
fbem-18883	51	11	focus	focus	VERB
fbem-18883	51	12	on	on	ADP
fbem-18883	51	13	executing	execute	VERB
fbem-18883	51	14	consumers	consumer	NOUN
fbem-18883	51	15	'	'	PART
fbem-18883	51	16	functional	functional	ADJ
fbem-18883	51	17	commands	command	NOUN
fbem-18883	51	18	,	,	PUNCT
fbem-18883	51	19	are	be	AUX
fbem-18883	51	20	less	less	ADV
fbem-18883	51	21	anthropomorphic	anthropomorphic	ADJ
fbem-18883	51	22	than	than	ADP
fbem-18883	51	23	socially	socially	ADV
fbem-18883	51	24	-	-	PUNCT
fbem-18883	51	25	oriented	orient	VERB
fbem-18883	51	26	chatbots	chatbot	NOUN
fbem-18883	51	27	,	,	PUNCT
fbem-18883	51	28	and	and	CCONJ
fbem-18883	51	29	are	be	AUX
fbem-18883	51	30	less	less	ADV
fbem-18883	51	31	able	able	ADJ
fbem-18883	51	32	to	to	PART
fbem-18883	51	33	perceive	perceive	VERB
fbem-18883	51	34	consumers	consumer	NOUN
fbem-18883	51	35	'	'	PART
fbem-18883	51	36	uniqueness	uniqueness	NOUN
fbem-18883	51	37	needs(longoni	needs(longoni	PROPN
fbem-18883	51	38	&	&	CCONJ
fbem-18883	51	39	cian	cian	PROPN
fbem-18883	51	40	,	,	PUNCT
fbem-18883	51	41	2022	2022	NUM
fbem-18883	51	42	)	)	PUNCT
fbem-18883	51	43	.	.	PUNCT
fbem-18883	52	1	for	for	ADP
fbem-18883	52	2	consumers	consumer	NOUN
fbem-18883	52	3	,	,	PUNCT
fbem-18883	52	4	there	there	PRON
fbem-18883	52	5	is	be	VERB
fbem-18883	52	6	a	a	DET
fbem-18883	52	7	lower	low	ADJ
fbem-18883	52	8	expectation	expectation	NOUN
fbem-18883	52	9	that	that	SCONJ
fbem-18883	52	10	task	task	NOUN
fbem-18883	52	11	-	-	PUNCT
fbem-18883	52	12	oriented	orient	VERB
fbem-18883	52	13	chatbots	chatbot	NOUN
fbem-18883	52	14	(	(	PUNCT
fbem-18883	52	15	vs.	vs.	X
fbem-18883	52	16	socially	socially	ADV
fbem-18883	52	17	-	-	PUNCT
fbem-18883	52	18	oriented	orient	VERB
fbem-18883	52	19	)	)	PUNCT
fbem-18883	52	20	will	will	AUX
fbem-18883	52	21	fulfill	fulfill	VERB
fbem-18883	52	22	consumers	consumer	NOUN
fbem-18883	52	23	'	'	PART
fbem-18883	52	24	unique	unique	ADJ
fbem-18883	52	25	needs	need	NOUN
fbem-18883	52	26	.	.	PUNCT
fbem-18883	53	1	that	that	PRON
fbem-18883	53	2	is	be	AUX
fbem-18883	53	3	,	,	PUNCT
fbem-18883	53	4	when	when	SCONJ
fbem-18883	53	5	the	the	DET
fbem-18883	53	6	social	social	ADJ
fbem-18883	53	7	-	-	PUNCT
fbem-18883	53	8	oriented	orient	VERB
fbem-18883	53	9	chatbot	chatbot	NOUN
fbem-18883	53	10	service	service	NOUN
fbem-18883	53	11	fails	fail	VERB
fbem-18883	53	12	,	,	PUNCT
fbem-18883	53	13	consumers	consumer	NOUN
fbem-18883	53	14	develop	develop	VERB
fbem-18883	53	15	a	a	DET
fbem-18883	53	16	stronger	strong	ADJ
fbem-18883	53	17	sense	sense	NOUN
fbem-18883	53	18	of	of	ADP
fbem-18883	53	19	uniqueness	uniqueness	NOUN
fbem-18883	53	20	neglect	neglect	NOUN
fbem-18883	53	21	compared	compare	VERB
fbem-18883	53	22	to	to	ADP
fbem-18883	53	23	the	the	DET
fbem-18883	53	24	task	task	NOUN
fbem-18883	53	25	-	-	PUNCT
fbem-18883	53	26	oriented	orient	VERB
fbem-18883	53	27	chatbot	chatbot	NOUN
fbem-18883	53	28	service	service	NOUN
fbem-18883	53	29	failure	failure	NOUN
fbem-18883	53	30	.	.	PUNCT
fbem-18883	54	1	when	when	SCONJ
fbem-18883	54	2	a	a	DET
fbem-18883	54	3	social	social	ADJ
fbem-18883	54	4	robot	robot	NOUN
fbem-18883	54	5	ignores	ignore	VERB
fbem-18883	54	6	the	the	DET
fbem-18883	54	7	unique	unique	ADJ
fbem-18883	54	8	needs	need	NOUN
fbem-18883	54	9	of	of	ADP
fbem-18883	54	10	consumers	consumer	NOUN
fbem-18883	54	11	,	,	PUNCT
fbem-18883	54	12	it	it	PRON
fbem-18883	54	13	can	can	AUX
fbem-18883	54	14	lead	lead	VERB
fbem-18883	54	15	to	to	ADP
fbem-18883	54	16	consumer	consumer	NOUN
fbem-18883	54	17	dissatisfaction	dissatisfaction	NOUN
fbem-18883	54	18	,	,	PUNCT
fbem-18883	54	19	which	which	PRON
fbem-18883	54	20	reduces	reduce	VERB
fbem-18883	54	21	their	their	PRON
fbem-18883	54	22	level	level	NOUN
fbem-18883	54	23	of	of	ADP
fbem-18883	54	24	trust	trust	NOUN
fbem-18883	54	25	and	and	CCONJ
fbem-18883	54	26	willingness	willingness	NOUN
fbem-18883	54	27	to	to	PART
fbem-18883	54	28	adopt	adopt	VERB
fbem-18883	54	29	the	the	DET
fbem-18883	54	30	service	service	NOUN
fbem-18883	54	31	.	.	PUNCT
fbem-18883	55	1	based	base	VERB
fbem-18883	55	2	on	on	ADP
fbem-18883	55	3	this	this	DET
fbem-18883	55	4	hypotheses	hypothesis	NOUN
fbem-18883	55	5	2a	2a	NUM
fbem-18883	55	6	to	to	ADP
fbem-18883	55	7	2c	2c	NUM
fbem-18883	55	8	are	be	AUX
fbem-18883	55	9	proposed	propose	VERB
fbem-18883	55	10	:	:	PUNCT
fbem-18883	55	11	h2a	h2a	NOUN
fbem-18883	55	12	:	:	PUNCT
fbem-18883	55	13	social	social	ADJ
fbem-18883	55	14	orientation	orientation	NOUN
fbem-18883	55	15	leads	lead	VERB
fbem-18883	55	16	to	to	ADP
fbem-18883	55	17	higher	high	ADJ
fbem-18883	55	18	uniqueness	uniqueness	NOUN
fbem-18883	55	19	neglect	neglect	NOUN
fbem-18883	55	20	perceptions	perception	NOUN
fbem-18883	55	21	relative	relative	ADJ
fbem-18883	55	22	to	to	ADP
fbem-18883	55	23	task	task	NOUN
fbem-18883	55	24	-	-	PUNCT
fbem-18883	55	25	oriented	orient	VERB
fbem-18883	55	26	communication	communication	NOUN
fbem-18883	55	27	style	style	NOUN
fbem-18883	55	28	chatbots	chatbot	NOUN
fbem-18883	55	29	making	make	VERB
fbem-18883	55	30	mistakes	mistake	NOUN
fbem-18883	55	31	.	.	PUNCT
fbem-18883	56	1	h3b	h3b	PRON
fbem-18883	56	2	:	:	PUNCT
fbem-18883	56	3	uniqueness	uniqueness	NOUN
fbem-18883	56	4	neglect	neglect	NOUN
fbem-18883	56	5	perception	perception	NOUN
fbem-18883	56	6	reduces	reduce	VERB
fbem-18883	56	7	consumer	consumer	NOUN
fbem-18883	56	8	adoption	adoption	NOUN
fbem-18883	56	9	intention	intention	NOUN
fbem-18883	56	10	.	.	PUNCT
fbem-18883	57	1	h3c	h3c	VERB
fbem-18883	57	2	:	:	PUNCT
fbem-18883	57	3	perceived	perceive	VERB
fbem-18883	57	4	uniqueness	uniqueness	NOUN
fbem-18883	57	5	neglect	neglect	NOUN
fbem-18883	57	6	mediates	mediate	VERB
fbem-18883	57	7	the	the	DET
fbem-18883	57	8	relationship	relationship	NOUN
fbem-18883	57	9	between	between	ADP
fbem-18883	57	10	chatbot	chatbot	NOUN
fbem-18883	57	11	service	service	NOUN
fbem-18883	57	12	failure	failure	NOUN
fbem-18883	57	13	and	and	CCONJ
fbem-18883	57	14	consumer	consumer	NOUN
fbem-18883	57	15	adoption	adoption	NOUN
fbem-18883	57	16	intention	intention	NOUN
fbem-18883	57	17	.	.	PUNCT
fbem-18883	58	1	2.3	2.3	NUM
fbem-18883	58	2	.	.	PUNCT
fbem-18883	58	3	service	service	NOUN
fbem-18883	58	4	remediation	remediation	NOUN
fbem-18883	58	5	strategies	strategy	NOUN
fbem-18883	58	6	a	a	DET
fbem-18883	58	7	chatbot	chatbot	NOUN
fbem-18883	58	8	's	's	PART
fbem-18883	58	9	sense	sense	NOUN
fbem-18883	58	10	of	of	ADP
fbem-18883	58	11	humor	humor	NOUN
fbem-18883	58	12	is	be	AUX
fbem-18883	58	13	considered	consider	VERB
fbem-18883	58	14	a	a	DET
fbem-18883	58	15	key	key	ADJ
fbem-18883	58	16	variable	variable	NOUN
fbem-18883	58	17	for	for	ADP
fbem-18883	58	18	emotional	emotional	ADJ
fbem-18883	58	19	expression	expression	NOUN
fbem-18883	58	20	,	,	PUNCT
fbem-18883	58	21	ensuring	ensure	VERB
fbem-18883	58	22	that	that	SCONJ
fbem-18883	58	23	the	the	DET
fbem-18883	58	24	bot	bot	NOUN
fbem-18883	58	25	is	be	AUX
fbem-18883	58	26	seen	see	VERB
fbem-18883	58	27	as	as	ADP
fbem-18883	58	28	a	a	DET
fbem-18883	58	29	genuine	genuine	ADJ
fbem-18883	58	30	social	social	ADJ
fbem-18883	58	31	participant(meany	participant(meany	PROPN
fbem-18883	58	32	&	&	CCONJ
fbem-18883	58	33	clark	clark	PROPN
fbem-18883	58	34	,	,	PUNCT
fbem-18883	58	35	2010	2010	NUM
fbem-18883	58	36	)	)	PUNCT
fbem-18883	58	37	.	.	PUNCT
fbem-18883	59	1	in	in	ADP
fbem-18883	59	2	socially	socially	ADV
fbem-18883	59	3	oriented	orient	VERB
fbem-18883	59	4	communication	communication	NOUN
fbem-18883	59	5	styles	style	NOUN
fbem-18883	59	6	,	,	PUNCT
fbem-18883	59	7	unconscious	unconscious	ADJ
fbem-18883	59	8	initiation	initiation	NOUN
fbem-18883	59	9	and	and	CCONJ
fbem-18883	59	10	attribution	attribution	NOUN
fbem-18883	59	11	are	be	AUX
fbem-18883	59	12	made	make	VERB
fbem-18883	59	13	.	.	PUNCT
fbem-18883	60	1	many	many	ADJ
fbem-18883	60	2	scholars	scholar	NOUN
fbem-18883	60	3	have	have	AUX
fbem-18883	60	4	suggested	suggest	VERB
fbem-18883	60	5	that	that	SCONJ
fbem-18883	60	6	visual	visual	ADJ
fbem-18883	60	7	cues	cue	NOUN
fbem-18883	60	8	of	of	ADP
fbem-18883	60	9	"	"	PUNCT
fbem-18883	60	10	humanity	humanity	NOUN
fbem-18883	60	11	"	"	PUNCT
fbem-18883	60	12	may	may	AUX
fbem-18883	60	13	trigger	trigger	VERB
fbem-18883	60	14	personal	personal	ADJ
fbem-18883	60	15	perceptions	perception	NOUN
fbem-18883	60	16	in	in	ADP
fbem-18883	60	17	users	user	NOUN
fbem-18883	60	18	,	,	PUNCT
fbem-18883	60	19	leading	lead	VERB
fbem-18883	60	20	them	they	PRON
fbem-18883	60	21	to	to	ADP
fbem-18883	60	22	perceive	perceive	ADJ
fbem-18883	60	23	chatbots	chatbot	NOUN
fbem-18883	60	24	as	as	ADP
fbem-18883	60	25	human	human	NOUN
fbem-18883	60	26	and	and	CCONJ
fbem-18883	60	27	to	to	ADP
fbem-18883	60	28	163	163	NUM
fbem-18883	60	29	perform	perform	VERB
fbem-18883	60	30	social	social	ADJ
fbem-18883	60	31	actions(sundar	actions(sundar	PROPN
fbem-18883	60	32	,	,	PUNCT
fbem-18883	60	33	2008	2008	NUM
fbem-18883	60	34	)	)	PUNCT
fbem-18883	60	35	.	.	PUNCT
fbem-18883	61	1	social	social	ADJ
fbem-18883	61	2	communication	communication	NOUN
fbem-18883	61	3	style	style	NOUN
fbem-18883	61	4	chatbots	chatbot	NOUN
fbem-18883	61	5	aim	aim	VERB
fbem-18883	61	6	to	to	PART
fbem-18883	61	7	establish	establish	VERB
fbem-18883	61	8	emotional	emotional	ADJ
fbem-18883	61	9	connection	connection	NOUN
fbem-18883	61	10	and	and	CCONJ
fbem-18883	61	11	intimacy	intimacy	NOUN
fbem-18883	61	12	,	,	PUNCT
fbem-18883	61	13	focusing	focus	VERB
fbem-18883	61	14	on	on	ADP
fbem-18883	61	15	conversational	conversational	ADJ
fbem-18883	61	16	experience	experience	NOUN
fbem-18883	61	17	and	and	CCONJ
fbem-18883	61	18	user	user	NOUN
fbem-18883	61	19	engagement	engagement	NOUN
fbem-18883	61	20	.	.	PUNCT
fbem-18883	62	1	social	social	ADJ
fbem-18883	62	2	communication	communication	NOUN
fbem-18883	62	3	style	style	NOUN
fbem-18883	62	4	chatbots	chatbot	NOUN
fbem-18883	62	5	place	place	VERB
fbem-18883	62	6	more	more	ADJ
fbem-18883	62	7	emphasis	emphasis	NOUN
fbem-18883	62	8	on	on	ADP
fbem-18883	62	9	building	build	VERB
fbem-18883	62	10	emotional	emotional	ADJ
fbem-18883	62	11	connection	connection	NOUN
fbem-18883	62	12	and	and	CCONJ
fbem-18883	62	13	intimacy	intimacy	NOUN
fbem-18883	62	14	with	with	ADP
fbem-18883	62	15	consumers	consumer	NOUN
fbem-18883	62	16	,	,	PUNCT
fbem-18883	62	17	and	and	CCONJ
fbem-18883	62	18	using	use	VERB
fbem-18883	62	19	humor	humor	NOUN
fbem-18883	62	20	to	to	PART
fbem-18883	62	21	fix	fix	VERB
fbem-18883	62	22	service	service	NOUN
fbem-18883	62	23	failures	failure	NOUN
fbem-18883	62	24	can	can	AUX
fbem-18883	62	25	meet	meet	VERB
fbem-18883	62	26	consumers	consumer	NOUN
fbem-18883	62	27	'	'	PART
fbem-18883	62	28	emotional	emotional	ADJ
fbem-18883	62	29	needs	need	NOUN
fbem-18883	62	30	,	,	PUNCT
fbem-18883	62	31	help	help	VERB
fbem-18883	62	32	them	they	PRON
fbem-18883	62	33	maintain	maintain	VERB
fbem-18883	62	34	consistency	consistency	NOUN
fbem-18883	62	35	,	,	PUNCT
fbem-18883	62	36	and	and	CCONJ
fbem-18883	62	37	enhance	enhance	VERB
fbem-18883	62	38	their	their	PRON
fbem-18883	62	39	willingness	willingness	NOUN
fbem-18883	62	40	to	to	PART
fbem-18883	62	41	adopt	adopt	VERB
fbem-18883	62	42	,	,	PUNCT
fbem-18883	62	43	thus	thus	ADV
fbem-18883	62	44	increasing	increase	VERB
fbem-18883	62	45	trust	trust	NOUN
fbem-18883	62	46	and	and	CCONJ
fbem-18883	62	47	willingness	willingness	NOUN
fbem-18883	62	48	to	to	PART
fbem-18883	62	49	adopt	adopt	VERB
fbem-18883	62	50	the	the	DET
fbem-18883	62	51	chatbot	chatbot	NOUN
fbem-18883	62	52	.	.	PUNCT
fbem-18883	63	1	for	for	ADP
fbem-18883	63	2	task	task	NOUN
fbem-18883	63	3	-	-	PUNCT
fbem-18883	63	4	oriented	orient	VERB
fbem-18883	63	5	environments	environment	NOUN
fbem-18883	63	6	,	,	PUNCT
fbem-18883	63	7	the	the	DET
fbem-18883	63	8	effectiveness	effectiveness	NOUN
fbem-18883	63	9	of	of	ADP
fbem-18883	63	10	humor	humor	NOUN
fbem-18883	63	11	is	be	AUX
fbem-18883	63	12	another	another	DET
fbem-18883	63	13	story	story	NOUN
fbem-18883	63	14	.	.	PUNCT
fbem-18883	64	1	alberts	alberts	PROPN
fbem-18883	64	2	and	and	CCONJ
fbem-18883	64	3	van	van	PROPN
fbem-18883	64	4	kleek	kleek	PROPN
fbem-18883	64	5	emphasize	emphasize	VERB
fbem-18883	64	6	that	that	SCONJ
fbem-18883	64	7	anthropomorphic	anthropomorphic	ADJ
fbem-18883	64	8	emoticons	emoticon	NOUN
fbem-18883	64	9	,	,	PUNCT
fbem-18883	64	10	language	language	NOUN
fbem-18883	64	11	should	should	AUX
fbem-18883	64	12	be	be	AUX
fbem-18883	64	13	used	use	VERB
fbem-18883	64	14	with	with	ADP
fbem-18883	64	15	caution	caution	NOUN
fbem-18883	64	16	in	in	ADP
fbem-18883	64	17	serious	serious	ADJ
fbem-18883	64	18	interactions	interaction	NOUN
fbem-18883	64	19	where	where	SCONJ
fbem-18883	64	20	customers	customer	NOUN
fbem-18883	64	21	may	may	AUX
fbem-18883	64	22	feel	feel	VERB
fbem-18883	64	23	distressed	distressed	ADJ
fbem-18883	64	24	.	.	PUNCT
fbem-18883	65	1	task	task	NOUN
fbem-18883	65	2	-	-	PUNCT
fbem-18883	65	3	based	base	VERB
fbem-18883	65	4	chatbots	chatbot	NOUN
fbem-18883	65	5	are	be	AUX
fbem-18883	65	6	aimed	aim	VERB
fbem-18883	65	7	at	at	ADP
fbem-18883	65	8	accomplishing	accomplish	VERB
fbem-18883	65	9	specific	specific	ADJ
fbem-18883	65	10	tasks	task	NOUN
fbem-18883	65	11	and	and	CCONJ
fbem-18883	65	12	are	be	AUX
fbem-18883	65	13	primarily	primarily	ADV
fbem-18883	65	14	concerned	concerned	ADJ
fbem-18883	65	15	with	with	ADP
fbem-18883	65	16	problem	problem	NOUN
fbem-18883	65	17	solving	solving	NOUN
fbem-18883	65	18	and	and	CCONJ
fbem-18883	65	19	task	task	NOUN
fbem-18883	65	20	completion	completion	NOUN
fbem-18883	65	21	,	,	PUNCT
fbem-18883	65	22	and	and	CCONJ
fbem-18883	65	23	establishing	establish	VERB
fbem-18883	65	24	an	an	DET
fbem-18883	65	25	emotional	emotional	ADJ
fbem-18883	65	26	connection	connection	NOUN
fbem-18883	65	27	and	and	CCONJ
fbem-18883	65	28	intimacy	intimacy	NOUN
fbem-18883	65	29	with	with	ADP
fbem-18883	65	30	the	the	DET
fbem-18883	65	31	user	user	NOUN
fbem-18883	65	32	is	be	AUX
fbem-18883	65	33	not	not	PART
fbem-18883	65	34	their	their	PRON
fbem-18883	65	35	main	main	ADJ
fbem-18883	65	36	purpose	purpose	NOUN
fbem-18883	65	37	.	.	PUNCT
fbem-18883	66	1	when	when	SCONJ
fbem-18883	66	2	task	task	NOUN
fbem-18883	66	3	communication	communication	NOUN
fbem-18883	66	4	style	style	NOUN
fbem-18883	66	5	chatbots	chatbot	NOUN
fbem-18883	66	6	use	use	VERB
fbem-18883	66	7	humor	humor	NOUN
fbem-18883	66	8	to	to	PART
fbem-18883	66	9	fix	fix	VERB
fbem-18883	66	10	service	service	NOUN
fbem-18883	66	11	failures	failure	NOUN
fbem-18883	66	12	,	,	PUNCT
fbem-18883	66	13	it	it	PRON
fbem-18883	66	14	may	may	AUX
fbem-18883	66	15	make	make	VERB
fbem-18883	66	16	consumers	consumer	NOUN
fbem-18883	66	17	feel	feel	VERB
fbem-18883	66	18	that	that	SCONJ
fbem-18883	66	19	the	the	DET
fbem-18883	66	20	bot	bot	NOUN
fbem-18883	66	21	is	be	AUX
fbem-18883	66	22	not	not	PART
fbem-18883	66	23	serious	serious	ADJ
fbem-18883	66	24	enough	enough	ADV
fbem-18883	66	25	or	or	CCONJ
fbem-18883	66	26	unprofessional	unprofessional	ADJ
fbem-18883	66	27	in	in	ADP
fbem-18883	66	28	its	its	PRON
fbem-18883	66	29	approach	approach	NOUN
fbem-18883	66	30	to	to	ADP
fbem-18883	66	31	the	the	DET
fbem-18883	66	32	problem	problem	NOUN
fbem-18883	66	33	.	.	PUNCT
fbem-18883	67	1	therefore	therefore	ADV
fbem-18883	67	2	,	,	PUNCT
fbem-18883	67	3	using	use	VERB
fbem-18883	67	4	humor	humor	NOUN
fbem-18883	67	5	to	to	PART
fbem-18883	67	6	fix	fix	VERB
fbem-18883	67	7	service	service	NOUN
fbem-18883	67	8	failures	failure	NOUN
fbem-18883	67	9	may	may	AUX
fbem-18883	67	10	damage	damage	VERB
fbem-18883	67	11	the	the	DET
fbem-18883	67	12	professional	professional	ADJ
fbem-18883	67	13	and	and	CCONJ
fbem-18883	67	14	serious	serious	ADJ
fbem-18883	67	15	image	image	NOUN
fbem-18883	67	16	established	establish	VERB
fbem-18883	67	17	by	by	ADP
fbem-18883	67	18	task	task	NOUN
fbem-18883	67	19	communication	communication	NOUN
fbem-18883	67	20	style	style	NOUN
fbem-18883	67	21	chatbots	chatbot	NOUN
fbem-18883	67	22	to	to	ADP
fbem-18883	67	23	some	some	DET
fbem-18883	67	24	extent	extent	NOUN
fbem-18883	67	25	,	,	PUNCT
fbem-18883	67	26	and	and	CCONJ
fbem-18883	67	27	is	be	AUX
fbem-18883	67	28	not	not	PART
fbem-18883	67	29	conducive	conducive	ADJ
fbem-18883	67	30	to	to	ADP
fbem-18883	67	31	fixing	fix	VERB
fbem-18883	67	32	service	service	NOUN
fbem-18883	67	33	failures	failure	NOUN
fbem-18883	67	34	.	.	PUNCT
fbem-18883	68	1	in	in	ADP
fbem-18883	68	2	summary	summary	NOUN
fbem-18883	68	3	,	,	PUNCT
fbem-18883	68	4	hypotheses	hypothese	VERB
fbem-18883	68	5	3a	3a	NUM
fbem-18883	68	6	and	and	CCONJ
fbem-18883	68	7	3b	3b	NUM
fbem-18883	68	8	are	be	AUX
fbem-18883	68	9	proposed	propose	VERB
fbem-18883	68	10	:	:	PUNCT
fbem-18883	68	11	h3a	h3a	NOUN
fbem-18883	68	12	:	:	PUNCT
fbem-18883	68	13	the	the	DET
fbem-18883	68	14	adoption	adoption	NOUN
fbem-18883	68	15	of	of	ADP
fbem-18883	68	16	humor	humor	NOUN
fbem-18883	68	17	as	as	ADP
fbem-18883	68	18	a	a	DET
fbem-18883	68	19	service	service	NOUN
fbem-18883	68	20	remedy	remedy	NOUN
fbem-18883	68	21	for	for	ADP
fbem-18883	68	22	mistakes	mistake	NOUN
fbem-18883	68	23	made	make	VERB
fbem-18883	68	24	by	by	ADP
fbem-18883	68	25	chatbots	chatbot	NOUN
fbem-18883	68	26	with	with	ADP
fbem-18883	68	27	socially	socially	ADV
fbem-18883	68	28	oriented	orient	VERB
fbem-18883	68	29	communication	communication	NOUN
fbem-18883	68	30	style	style	NOUN
fbem-18883	68	31	is	be	AUX
fbem-18883	68	32	the	the	DET
fbem-18883	68	33	best	good	ADJ
fbem-18883	68	34	means	mean	NOUN
fbem-18883	68	35	to	to	PART
fbem-18883	68	36	significantly	significantly	ADV
fbem-18883	68	37	reduce	reduce	VERB
fbem-18883	68	38	the	the	DET
fbem-18883	68	39	negative	negative	ADJ
fbem-18883	68	40	impact	impact	NOUN
fbem-18883	68	41	produced	produce	VERB
fbem-18883	68	42	by	by	ADP
fbem-18883	68	43	the	the	DET
fbem-18883	68	44	main	main	ADJ
fbem-18883	68	45	effect	effect	NOUN
fbem-18883	68	46	.	.	PUNCT
fbem-18883	69	1	h3b	h3b	NOUN
fbem-18883	69	2	:	:	PUNCT
fbem-18883	69	3	chatbots	chatbot	NOUN
fbem-18883	69	4	with	with	ADP
fbem-18883	69	5	task	task	NOUN
fbem-18883	69	6	-	-	PUNCT
fbem-18883	69	7	oriented	orient	VERB
fbem-18883	69	8	communication	communication	NOUN
fbem-18883	69	9	style	style	NOUN
fbem-18883	69	10	make	make	VERB
fbem-18883	69	11	mistakes	mistake	NOUN
fbem-18883	69	12	using	use	VERB
fbem-18883	69	13	compensation	compensation	NOUN
fbem-18883	69	14	as	as	ADP
fbem-18883	69	15	a	a	DET
fbem-18883	69	16	service	service	NOUN
fbem-18883	69	17	remedy	remedy	NOUN
fbem-18883	69	18	is	be	AUX
fbem-18883	69	19	the	the	DET
fbem-18883	69	20	best	good	ADJ
fbem-18883	69	21	means	mean	NOUN
fbem-18883	69	22	to	to	PART
fbem-18883	69	23	significantly	significantly	ADV
fbem-18883	69	24	reduce	reduce	VERB
fbem-18883	69	25	the	the	DET
fbem-18883	69	26	negative	negative	ADJ
fbem-18883	69	27	impact	impact	NOUN
fbem-18883	69	28	produced	produce	VERB
fbem-18883	69	29	by	by	ADP
fbem-18883	69	30	the	the	DET
fbem-18883	69	31	main	main	ADJ
fbem-18883	69	32	effect	effect	NOUN
fbem-18883	69	33	.	.	PUNCT
fbem-18883	70	1	compensation	compensation	NOUN
fbem-18883	70	2	is	be	AUX
fbem-18883	70	3	more	more	ADV
fbem-18883	70	4	capable	capable	ADJ
fbem-18883	70	5	of	of	ADP
fbem-18883	70	6	compensating	compensate	VERB
fbem-18883	70	7	consumers	consumer	NOUN
fbem-18883	70	8	and	and	CCONJ
fbem-18883	70	9	increasing	increase	VERB
fbem-18883	70	10	their	their	PRON
fbem-18883	70	11	satisfaction	satisfaction	NOUN
fbem-18883	70	12	and	and	CCONJ
fbem-18883	70	13	loyalty	loyalty	NOUN
fbem-18883	70	14	compared	compare	VERB
fbem-18883	70	15	to	to	ADP
fbem-18883	70	16	apologizing	apologize	VERB
fbem-18883	70	17	.	.	PUNCT
fbem-18883	71	1	therefore	therefore	ADV
fbem-18883	71	2	,	,	PUNCT
fbem-18883	71	3	the	the	DET
fbem-18883	71	4	use	use	NOUN
fbem-18883	71	5	of	of	ADP
fbem-18883	71	6	some	some	DET
fbem-18883	71	7	specific	specific	ADJ
fbem-18883	71	8	compensatory	compensatory	ADJ
fbem-18883	71	9	measures	measure	NOUN
fbem-18883	71	10	(	(	PUNCT
fbem-18883	71	11	e.g.	e.g.	ADV
fbem-18883	71	12	,	,	PUNCT
fbem-18883	71	13	providing	provide	VERB
fbem-18883	71	14	other	other	ADJ
fbem-18883	71	15	services	service	NOUN
fbem-18883	71	16	for	for	ADP
fbem-18883	71	17	a	a	DET
fbem-18883	71	18	fee	fee	NOUN
fbem-18883	71	19	,	,	PUNCT
fbem-18883	71	20	extending	extend	VERB
fbem-18883	71	21	the	the	DET
fbem-18883	71	22	service	service	NOUN
fbem-18883	71	23	period	period	NOUN
fbem-18883	71	24	,	,	PUNCT
fbem-18883	71	25	etc	etc	X
fbem-18883	71	26	.	.	X
fbem-18883	71	27	)	)	PUNCT
fbem-18883	71	28	may	may	AUX
fbem-18883	71	29	be	be	AUX
fbem-18883	71	30	more	more	ADV
fbem-18883	71	31	appropriate	appropriate	ADJ
fbem-18883	71	32	to	to	PART
fbem-18883	71	33	enhance	enhance	VERB
fbem-18883	71	34	consumers	consumer	NOUN
fbem-18883	71	35	'	'	PART
fbem-18883	71	36	willingness	willingness	NOUN
fbem-18883	71	37	to	to	PART
fbem-18883	71	38	adopt	adopt	VERB
fbem-18883	71	39	after	after	ADP
fbem-18883	71	40	a	a	DET
fbem-18883	71	41	failed	fail	VERB
fbem-18883	71	42	chatbot	chatbot	NOUN
fbem-18883	71	43	service	service	NOUN
fbem-18883	71	44	response	response	NOUN
fbem-18883	71	45	.	.	PUNCT
fbem-18883	72	1	this	this	PRON
fbem-18883	72	2	has	have	VERB
fbem-18883	72	3	some	some	DET
fbem-18883	72	4	fit	fit	NOUN
fbem-18883	72	5	with	with	ADP
fbem-18883	72	6	the	the	DET
fbem-18883	72	7	attributes	attribute	NOUN
fbem-18883	72	8	of	of	ADP
fbem-18883	72	9	chatbots	chatbot	NOUN
fbem-18883	72	10	themselves	themselves	PRON
fbem-18883	72	11	as	as	ADP
fbem-18883	72	12	a	a	DET
fbem-18883	72	13	service	service	NOUN
fbem-18883	72	14	-	-	PUNCT
fbem-18883	72	15	oriented	orient	VERB
fbem-18883	72	16	tool	tool	NOUN
fbem-18883	72	17	.	.	PUNCT
fbem-18883	73	1	in	in	ADP
fbem-18883	73	2	general	general	ADJ
fbem-18883	73	3	,	,	PUNCT
fbem-18883	73	4	humor	humor	NOUN
fbem-18883	73	5	is	be	AUX
fbem-18883	73	6	considered	consider	VERB
fbem-18883	73	7	beneficial	beneficial	ADJ
fbem-18883	73	8	:	:	PUNCT
fbem-18883	73	9	it	it	PRON
fbem-18883	73	10	can	can	AUX
fbem-18883	73	11	elicit	elicit	VERB
fbem-18883	73	12	laughter	laughter	NOUN
fbem-18883	73	13	and	and	CCONJ
fbem-18883	73	14	positive	positive	ADJ
fbem-18883	73	15	emotions	emotion	NOUN
fbem-18883	73	16	,	,	PUNCT
fbem-18883	73	17	thus	thus	ADV
fbem-18883	73	18	helping	help	VERB
fbem-18883	73	19	to	to	PART
fbem-18883	73	20	release	release	VERB
fbem-18883	73	21	tension	tension	NOUN
fbem-18883	73	22	in	in	ADP
fbem-18883	73	23	critical	critical	ADJ
fbem-18883	73	24	situations(warren	situations(warren	PROPN
fbem-18883	73	25	,	,	PUNCT
fbem-18883	73	26	barsky	barsky	NOUN
fbem-18883	73	27	,	,	PUNCT
fbem-18883	73	28	&	&	CCONJ
fbem-18883	73	29	mcgraw	mcgraw	PROPN
fbem-18883	73	30	,	,	PUNCT
fbem-18883	73	31	2018	2018	NUM
fbem-18883	73	32	)	)	PUNCT
fbem-18883	73	33	.	.	PUNCT
fbem-18883	74	1	in	in	ADP
fbem-18883	74	2	scenarios	scenario	NOUN
fbem-18883	74	3	where	where	SCONJ
fbem-18883	74	4	a	a	DET
fbem-18883	74	5	chatbot	chatbot	NOUN
fbem-18883	74	6	service	service	NOUN
fbem-18883	74	7	response	response	NOUN
fbem-18883	74	8	fails	fail	VERB
fbem-18883	74	9	,	,	PUNCT
fbem-18883	74	10	humor	humor	NOUN
fbem-18883	74	11	can	can	AUX
fbem-18883	74	12	improve	improve	VERB
fbem-18883	74	13	consumers	consumer	NOUN
fbem-18883	74	14	'	'	PART
fbem-18883	74	15	moods	mood	NOUN
fbem-18883	74	16	and	and	CCONJ
fbem-18883	74	17	attitudes	attitude	NOUN
fbem-18883	74	18	.	.	PUNCT
fbem-18883	75	1	apologizing	apologize	VERB
fbem-18883	75	2	is	be	AUX
fbem-18883	75	3	a	a	DET
fbem-18883	75	4	common	common	ADJ
fbem-18883	75	5	form	form	NOUN
fbem-18883	75	6	of	of	ADP
fbem-18883	75	7	social	social	ADJ
fbem-18883	75	8	interaction	interaction	NOUN
fbem-18883	75	9	that	that	PRON
fbem-18883	75	10	is	be	AUX
fbem-18883	75	11	effective	effective	ADJ
fbem-18883	75	12	in	in	ADP
fbem-18883	75	13	repairing	repair	VERB
fbem-18883	75	14	mistrust	mistrust	NOUN
fbem-18883	75	15	and	and	CCONJ
fbem-18883	75	16	negative	negative	ADJ
fbem-18883	75	17	emotions	emotion	NOUN
fbem-18883	75	18	caused	cause	VERB
fbem-18883	75	19	by	by	ADP
fbem-18883	75	20	mistakes	mistake	NOUN
fbem-18883	75	21	.	.	PUNCT
fbem-18883	76	1	in	in	ADP
fbem-18883	76	2	contrast	contrast	NOUN
fbem-18883	76	3	,	,	PUNCT
fbem-18883	76	4	apologizing	apologize	VERB
fbem-18883	76	5	is	be	AUX
fbem-18883	76	6	lengthy	lengthy	ADJ
fbem-18883	76	7	and	and	CCONJ
fbem-18883	76	8	unimaginative	unimaginative	ADJ
fbem-18883	76	9	compared	compare	VERB
fbem-18883	76	10	to	to	ADP
fbem-18883	76	11	compensation	compensation	NOUN
fbem-18883	76	12	and	and	CCONJ
fbem-18883	76	13	humor(green	humor(green	PROPN
fbem-18883	76	14	,	,	PUNCT
fbem-18883	76	15	islam	islam	PROPN
fbem-18883	76	16	,	,	PUNCT
fbem-18883	76	17	ali	ali	PROPN
fbem-18883	76	18	,	,	PUNCT
fbem-18883	76	19	&	&	CCONJ
fbem-18883	76	20	iqbal	iqbal	PROPN
fbem-18883	76	21	,	,	PUNCT
fbem-18883	76	22	2022	2022	NUM
fbem-18883	76	23	)	)	PUNCT
fbem-18883	76	24	.	.	PUNCT
fbem-18883	77	1	moreover	moreover	ADV
fbem-18883	77	2	,	,	PUNCT
fbem-18883	77	3	in	in	ADP
fbem-18883	77	4	some	some	DET
fbem-18883	77	5	cases	case	NOUN
fbem-18883	77	6	,	,	PUNCT
fbem-18883	77	7	apologizing	apologize	VERB
fbem-18883	77	8	is	be	AUX
fbem-18883	77	9	not	not	PART
fbem-18883	77	10	effective	effective	ADJ
fbem-18883	77	11	in	in	ADP
fbem-18883	77	12	increasing	increase	VERB
fbem-18883	77	13	consumers	consumer	NOUN
fbem-18883	77	14	'	'	PART
fbem-18883	77	15	willingness	willingness	NOUN
fbem-18883	77	16	to	to	PART
fbem-18883	77	17	adopt	adopt	VERB
fbem-18883	77	18	.	.	PUNCT
fbem-18883	78	1	especially	especially	ADV
fbem-18883	78	2	when	when	SCONJ
fbem-18883	78	3	consumers	consumer	NOUN
fbem-18883	78	4	are	be	AUX
fbem-18883	78	5	particularly	particularly	ADV
fbem-18883	78	6	concerned	concerned	ADJ
fbem-18883	78	7	about	about	ADP
fbem-18883	78	8	factors	factor	NOUN
fbem-18883	78	9	such	such	ADJ
fbem-18883	78	10	as	as	ADP
fbem-18883	78	11	the	the	DET
fbem-18883	78	12	performance	performance	NOUN
fbem-18883	78	13	and	and	CCONJ
fbem-18883	78	14	price	price	NOUN
fbem-18883	78	15	of	of	ADP
fbem-18883	78	16	a	a	DET
fbem-18883	78	17	product	product	NOUN
fbem-18883	78	18	or	or	CCONJ
fbem-18883	78	19	service	service	NOUN
fbem-18883	78	20	,	,	PUNCT
fbem-18883	78	21	apologizing	apologize	VERB
fbem-18883	78	22	may	may	AUX
fbem-18883	78	23	not	not	PART
fbem-18883	78	24	meet	meet	VERB
fbem-18883	78	25	their	their	PRON
fbem-18883	78	26	expectations	expectation	NOUN
fbem-18883	78	27	and	and	CCONJ
fbem-18883	78	28	needs	need	NOUN
fbem-18883	78	29	,	,	PUNCT
fbem-18883	78	30	leading	lead	VERB
fbem-18883	78	31	to	to	ADP
fbem-18883	78	32	a	a	DET
fbem-18883	78	33	decrease	decrease	NOUN
fbem-18883	78	34	in	in	ADP
fbem-18883	78	35	adoption	adoption	NOUN
fbem-18883	78	36	intentions	intention	NOUN
fbem-18883	78	37	.	.	PUNCT
fbem-18883	79	1	therefore	therefore	ADV
fbem-18883	79	2	hypothesis	hypothesis	VERB
fbem-18883	79	3	3c	3c	NUM
fbem-18883	79	4	is	be	AUX
fbem-18883	79	5	introduced	introduce	VERB
fbem-18883	79	6	:	:	PUNCT
fbem-18883	79	7	h3c	h3c	PROPN
fbem-18883	79	8	:	:	PUNCT
fbem-18883	79	9	apologies	apology	NOUN
fbem-18883	79	10	are	be	AUX
fbem-18883	79	11	not	not	PART
fbem-18883	79	12	as	as	ADV
fbem-18883	79	13	effective	effective	ADJ
fbem-18883	79	14	as	as	ADP
fbem-18883	79	15	compensation	compensation	NOUN
fbem-18883	79	16	and	and	CCONJ
fbem-18883	79	17	humor	humor	NOUN
fbem-18883	79	18	as	as	ADP
fbem-18883	79	19	a	a	DET
fbem-18883	79	20	service	service	NOUN
fbem-18883	79	21	remedy	remedy	NOUN
fbem-18883	79	22	for	for	ADP
fbem-18883	79	23	mistakes	mistake	NOUN
fbem-18883	79	24	made	make	VERB
fbem-18883	79	25	by	by	ADP
fbem-18883	79	26	chatbots	chatbot	NOUN
fbem-18883	79	27	,	,	PUNCT
fbem-18883	79	28	whether	whether	SCONJ
fbem-18883	79	29	they	they	PRON
fbem-18883	79	30	are	be	AUX
fbem-18883	79	31	socially	socially	ADV
fbem-18883	79	32	oriented	oriented	ADJ
fbem-18883	79	33	or	or	CCONJ
fbem-18883	79	34	task	task	NOUN
fbem-18883	79	35	-	-	PUNCT
fbem-18883	79	36	oriented	orient	VERB
fbem-18883	79	37	.	.	PUNCT
fbem-18883	80	1	3	3	X
fbem-18883	80	2	.	.	X
fbem-18883	80	3	study	study	NOUN
fbem-18883	80	4	1	1	NUM
fbem-18883	80	5	study	study	NOUN
fbem-18883	80	6	1	1	NUM
fbem-18883	80	7	aimed	aim	VERB
fbem-18883	80	8	to	to	PART
fbem-18883	80	9	test	test	VERB
fbem-18883	80	10	hypothesis	hypothesis	NOUN
fbem-18883	80	11	1	1	NUM
fbem-18883	80	12	:	:	PUNCT
fbem-18883	80	13	the	the	DET
fbem-18883	80	14	effect	effect	NOUN
fbem-18883	80	15	of	of	ADP
fbem-18883	80	16	chatbot	chatbot	NOUN
fbem-18883	80	17	service	service	NOUN
fbem-18883	80	18	failure	failure	NOUN
fbem-18883	80	19	on	on	ADP
fbem-18883	80	20	consumer	consumer	NOUN
fbem-18883	80	21	adoption	adoption	NOUN
fbem-18883	80	22	intention	intention	NOUN
fbem-18883	80	23	.	.	PUNCT
fbem-18883	81	1	two	two	NUM
fbem-18883	81	2	preexperiments	preexperiment	NOUN
fbem-18883	81	3	were	be	AUX
fbem-18883	81	4	conducted	conduct	VERB
fbem-18883	81	5	before	before	ADP
fbem-18883	81	6	the	the	DET
fbem-18883	81	7	start	start	NOUN
fbem-18883	81	8	of	of	ADP
fbem-18883	81	9	the	the	DET
fbem-18883	81	10	formal	formal	ADJ
fbem-18883	81	11	experiment	experiment	NOUN
fbem-18883	81	12	.	.	PUNCT
fbem-18883	82	1	specifically	specifically	ADV
fbem-18883	82	2	,	,	PUNCT
fbem-18883	82	3	pretest	pretest	ADJ
fbem-18883	82	4	1	1	NUM
fbem-18883	82	5	aimed	aim	VERB
fbem-18883	82	6	to	to	PART
fbem-18883	82	7	manipulate	manipulate	VERB
fbem-18883	82	8	the	the	DET
fbem-18883	82	9	different	different	ADJ
fbem-18883	82	10	communication	communication	NOUN
fbem-18883	82	11	styles	style	NOUN
fbem-18883	82	12	of	of	ADP
fbem-18883	82	13	chatbots	chatbot	NOUN
fbem-18883	82	14	in	in	ADP
fbem-18883	82	15	order	order	NOUN
fbem-18883	82	16	to	to	PART
fbem-18883	82	17	effectively	effectively	ADV
fbem-18883	82	18	distinguish	distinguish	VERB
fbem-18883	82	19	between	between	ADP
fbem-18883	82	20	task	task	NOUN
fbem-18883	82	21	-	-	PUNCT
fbem-18883	82	22	oriented	orient	VERB
fbem-18883	82	23	and	and	CCONJ
fbem-18883	82	24	socialoriented	socialoriented	ADJ
fbem-18883	82	25	.	.	PUNCT
fbem-18883	83	1	pre	pre	ADJ
fbem-18883	83	2	-	-	ADJ
fbem-18883	83	3	experiment	experiment	ADJ
fbem-18883	83	4	two	two	NUM
fbem-18883	83	5	aimed	aim	VERB
fbem-18883	83	6	to	to	PART
fbem-18883	83	7	manipulate	manipulate	VERB
fbem-18883	83	8	the	the	DET
fbem-18883	83	9	degree	degree	NOUN
fbem-18883	83	10	of	of	ADP
fbem-18883	83	11	service	service	NOUN
fbem-18883	83	12	failure	failure	NOUN
fbem-18883	83	13	of	of	ADP
fbem-18883	83	14	the	the	DET
fbem-18883	83	15	chatbot	chatbot	NOUN
fbem-18883	83	16	in	in	ADP
fbem-18883	83	17	order	order	NOUN
fbem-18883	83	18	to	to	PART
fbem-18883	83	19	control	control	VERB
fbem-18883	83	20	the	the	DET
fbem-18883	83	21	degree	degree	NOUN
fbem-18883	83	22	of	of	ADP
fbem-18883	83	23	service	service	NOUN
fbem-18883	83	24	response	response	NOUN
fbem-18883	83	25	failure	failure	NOUN
fbem-18883	83	26	of	of	ADP
fbem-18883	83	27	the	the	DET
fbem-18883	83	28	chatbot	chatbot	NOUN
fbem-18883	83	29	.	.	PUNCT
fbem-18883	84	1	this	this	DET
fbem-18883	84	2	pretest	pretest	NOUN
fbem-18883	84	3	2	2	NUM
fbem-18883	84	4	enables	enable	VERB
fbem-18883	84	5	the	the	DET
fbem-18883	84	6	control	control	NOUN
fbem-18883	84	7	of	of	ADP
fbem-18883	84	8	the	the	DET
fbem-18883	84	9	degree	degree	NOUN
fbem-18883	84	10	of	of	ADP
fbem-18883	84	11	service	service	NOUN
fbem-18883	84	12	response	response	NOUN
fbem-18883	84	13	failure	failure	NOUN
fbem-18883	84	14	and	and	CCONJ
fbem-18883	84	15	ensures	ensure	VERB
fbem-18883	84	16	that	that	SCONJ
fbem-18883	84	17	the	the	DET
fbem-18883	84	18	chatbots	chatbot	NOUN
fbem-18883	84	19	in	in	ADP
fbem-18883	84	20	each	each	DET
fbem-18883	84	21	group	group	NOUN
fbem-18883	84	22	of	of	ADP
fbem-18883	84	23	experimental	experimental	ADJ
fbem-18883	84	24	situations	situation	NOUN
fbem-18883	84	25	are	be	AUX
fbem-18883	84	26	in	in	ADP
fbem-18883	84	27	the	the	DET
fbem-18883	84	28	same	same	ADJ
fbem-18883	84	29	service	service	NOUN
fbem-18883	84	30	failure	failure	NOUN
fbem-18883	84	31	state	state	NOUN
fbem-18883	84	32	,	,	PUNCT
fbem-18883	84	33	thus	thus	ADV
fbem-18883	84	34	reducing	reduce	VERB
fbem-18883	84	35	the	the	DET
fbem-18883	84	36	influence	influence	NOUN
fbem-18883	84	37	of	of	ADP
fbem-18883	84	38	other	other	ADJ
fbem-18883	84	39	influencing	influence	VERB
fbem-18883	84	40	factors	factor	NOUN
fbem-18883	84	41	on	on	ADP
fbem-18883	84	42	the	the	DET
fbem-18883	84	43	experimental	experimental	ADJ
fbem-18883	84	44	results	result	NOUN
fbem-18883	84	45	.	.	PUNCT
fbem-18883	85	1	3.1	3.1	NUM
fbem-18883	85	2	.	.	X
fbem-18883	85	3	pretest	pretest	VERB
fbem-18883	85	4	1	1	NUM
fbem-18883	85	5	pretest	pretest	NOUN
fbem-18883	85	6	1	1	NUM
fbem-18883	85	7	is	be	AUX
fbem-18883	85	8	a	a	DET
fbem-18883	85	9	single	single	ADJ
fbem-18883	85	10	factor	factor	NOUN
fbem-18883	85	11	and	and	CCONJ
fbem-18883	85	12	two	two	NUM
fbem-18883	85	13	levels	level	NOUN
fbem-18883	85	14	(	(	PUNCT
fbem-18883	85	15	communication	communication	NOUN
fbem-18883	85	16	style	style	NOUN
fbem-18883	85	17	of	of	ADP
fbem-18883	85	18	chat	chat	NOUN
fbem-18883	85	19	robot	robot	NOUN
fbem-18883	85	20	:	:	PUNCT
fbem-18883	85	21	social	social	ADJ
fbem-18883	85	22	style	style	NOUN
fbem-18883	85	23	vs.	vs.	ADP
fbem-18883	85	24	task	task	NOUN
fbem-18883	85	25	style	style	NOUN
fbem-18883	85	26	)	)	PUNCT
fbem-18883	85	27	inter	inter	ADJ
fbem-18883	85	28	-	-	NOUN
fbem-18883	85	29	group	group	NOUN
fbem-18883	85	30	experiment	experiment	NOUN
fbem-18883	85	31	,	,	PUNCT
fbem-18883	85	32	and	and	CCONJ
fbem-18883	85	33	64	64	NUM
fbem-18883	85	34	valid	valid	ADJ
fbem-18883	85	35	questionnaires	questionnaire	NOUN
fbem-18883	85	36	were	be	AUX
fbem-18883	85	37	collected	collect	VERB
fbem-18883	85	38	through	through	ADP
fbem-18883	85	39	credamo	credamo	PROPN
fbem-18883	85	40	channel	channel	PROPN
fbem-18883	85	41	.	.	PUNCT
fbem-18883	86	1	a	a	DET
fbem-18883	86	2	fictional	fictional	ADJ
fbem-18883	86	3	chat	chat	NOUN
fbem-18883	86	4	robot	robot	NOUN
fbem-18883	86	5	named	name	VERB
fbem-18883	86	6	xiaole	xiaole	NOUN
fbem-18883	86	7	was	be	AUX
fbem-18883	86	8	assigned	assign	VERB
fbem-18883	86	9	to	to	ADP
fbem-18883	86	10	the	the	DET
fbem-18883	86	11	social	social	ADJ
fbem-18883	86	12	chat	chat	NOUN
fbem-18883	86	13	robot	robot	NOUN
fbem-18883	86	14	group	group	NOUN
fbem-18883	86	15	.	.	PUNCT
fbem-18883	87	1	participants	participant	NOUN
fbem-18883	87	2	read	read	VERB
fbem-18883	87	3	the	the	DET
fbem-18883	87	4	following	following	ADJ
fbem-18883	87	5	words	word	NOUN
fbem-18883	87	6	:	:	PUNCT
fbem-18883	87	7	"	"	PUNCT
fbem-18883	87	8	there	there	PRON
fbem-18883	87	9	is	be	VERB
fbem-18883	87	10	a	a	DET
fbem-18883	87	11	chat	chat	NOUN
fbem-18883	87	12	robot	robot	NOUN
fbem-18883	87	13	xiaole	xiaole	NOUN
fbem-18883	87	14	in	in	ADP
fbem-18883	87	15	your	your	PRON
fbem-18883	87	16	mobile	mobile	ADJ
fbem-18883	87	17	phone	phone	NOUN
fbem-18883	87	18	,	,	PUNCT
fbem-18883	87	19	which	which	PRON
fbem-18883	87	20	can	can	AUX
fbem-18883	87	21	intelligently	intelligently	ADV
fbem-18883	87	22	provide	provide	VERB
fbem-18883	87	23	music	music	NOUN
fbem-18883	87	24	service	service	NOUN
fbem-18883	87	25	according	accord	VERB
fbem-18883	87	26	to	to	ADP
fbem-18883	87	27	your	your	PRON
fbem-18883	87	28	emotional	emotional	ADJ
fbem-18883	87	29	needs	need	NOUN
fbem-18883	87	30	and	and	CCONJ
fbem-18883	87	31	accompany	accompany	VERB
fbem-18883	87	32	you	you	PRON
fbem-18883	87	33	like	like	ADP
fbem-18883	87	34	a	a	DET
fbem-18883	87	35	friend	friend	NOUN
fbem-18883	87	36	.	.	PUNCT
fbem-18883	88	1	now	now	ADV
fbem-18883	88	2	you	you	PRON
fbem-18883	88	3	have	have	AUX
fbem-18883	88	4	decided	decide	VERB
fbem-18883	88	5	to	to	PART
fbem-18883	88	6	use	use	VERB
fbem-18883	88	7	it	it	PRON
fbem-18883	88	8	to	to	PART
fbem-18883	88	9	play	play	VERB
fbem-18883	88	10	a	a	DET
fbem-18883	88	11	song	song	NOUN
fbem-18883	88	12	.	.	PUNCT
fbem-18883	88	13	"	"	PUNCT
fbem-18883	89	1	then	then	ADV
fbem-18883	89	2	show	show	VERB
fbem-18883	89	3	the	the	DET
fbem-18883	89	4	participants	participant	NOUN
fbem-18883	89	5	a	a	DET
fbem-18883	89	6	screenshot	screenshot	NOUN
fbem-18883	89	7	of	of	ADP
fbem-18883	89	8	the	the	DET
fbem-18883	89	9	conversation	conversation	NOUN
fbem-18883	89	10	with	with	ADP
fbem-18883	89	11	xiaole	xiaole	NOUN
fbem-18883	89	12	,	,	PUNCT
fbem-18883	89	13	a	a	DET
fbem-18883	89	14	chat	chat	NOUN
fbem-18883	89	15	robot	robot	NOUN
fbem-18883	89	16	,	,	PUNCT
fbem-18883	89	17	in	in	ADP
fbem-18883	89	18	which	which	PRON
fbem-18883	89	19	xiaole	xiaole	NOUN
fbem-18883	89	20	said	say	VERB
fbem-18883	89	21	,	,	PUNCT
fbem-18883	89	22	"	"	PUNCT
fbem-18883	89	23	good	good	ADJ
fbem-18883	89	24	afternoon	afternoon	NOUN
fbem-18883	89	25	,	,	PUNCT
fbem-18883	89	26	my	my	PRON
fbem-18883	89	27	friend	friend	NOUN
fbem-18883	89	28	,	,	PUNCT
fbem-18883	89	29	i	i	PRON
fbem-18883	89	30	'm	be	AUX
fbem-18883	89	31	so	so	ADV
fbem-18883	89	32	happy	happy	ADJ
fbem-18883	89	33	to	to	PART
fbem-18883	89	34	meet	meet	VERB
fbem-18883	89	35	you	you	PRON
fbem-18883	89	36	.	.	PUNCT
fbem-18883	90	1	can	can	AUX
fbem-18883	90	2	i	i	PRON
fbem-18883	90	3	help	help	VERB
fbem-18883	90	4	you	you	PRON
fbem-18883	90	5	?	?	PUNCT
fbem-18883	90	6	"	"	PUNCT
fbem-18883	91	1	participants	participant	NOUN
fbem-18883	91	2	assigned	assign	VERB
fbem-18883	91	3	to	to	ADP
fbem-18883	91	4	the	the	DET
fbem-18883	91	5	task	task	NOUN
fbem-18883	91	6	chat	chat	PROPN
fbem-18883	91	7	robot	robot	NOUN
fbem-18883	91	8	group	group	NOUN
fbem-18883	91	9	read	read	VERB
fbem-18883	91	10	the	the	DET
fbem-18883	91	11	following	following	ADJ
fbem-18883	91	12	words	word	NOUN
fbem-18883	91	13	:	:	PUNCT
fbem-18883	91	14	"	"	PUNCT
fbem-18883	91	15	there	there	PRON
fbem-18883	91	16	is	be	VERB
fbem-18883	91	17	a	a	DET
fbem-18883	91	18	chat	chat	NOUN
fbem-18883	91	19	robot	robot	NOUN
fbem-18883	91	20	xiaole	xiaole	NOUN
fbem-18883	91	21	in	in	ADP
fbem-18883	91	22	your	your	PRON
fbem-18883	91	23	mobile	mobile	ADJ
fbem-18883	91	24	phone	phone	NOUN
fbem-18883	91	25	.	.	PUNCT
fbem-18883	92	1	xiaole	xiaole	NOUN
fbem-18883	92	2	can	can	AUX
fbem-18883	92	3	perform	perform	VERB
fbem-18883	92	4	the	the	DET
fbem-18883	92	5	task	task	NOUN
fbem-18883	92	6	of	of	ADP
fbem-18883	92	7	playing	play	VERB
fbem-18883	92	8	music	music	NOUN
fbem-18883	92	9	according	accord	VERB
fbem-18883	92	10	to	to	ADP
fbem-18883	92	11	your	your	PRON
fbem-18883	92	12	voice	voice	NOUN
fbem-18883	92	13	instructions	instruction	NOUN
fbem-18883	92	14	and	and	CCONJ
fbem-18883	92	15	obey	obey	VERB
fbem-18883	92	16	you	you	PRON
fbem-18883	92	17	like	like	ADP
fbem-18883	92	18	a	a	DET
fbem-18883	92	19	soldier	soldier	NOUN
fbem-18883	92	20	.	.	PUNCT
fbem-18883	93	1	now	now	ADV
fbem-18883	93	2	you	you	PRON
fbem-18883	93	3	have	have	AUX
fbem-18883	93	4	decided	decide	VERB
fbem-18883	93	5	to	to	PART
fbem-18883	93	6	use	use	VERB
fbem-18883	93	7	it	it	PRON
fbem-18883	93	8	to	to	PART
fbem-18883	93	9	play	play	VERB
fbem-18883	93	10	a	a	DET
fbem-18883	93	11	song	song	NOUN
fbem-18883	93	12	.	.	PUNCT
fbem-18883	93	13	"	"	PUNCT
fbem-18883	94	1	in	in	ADP
fbem-18883	94	2	the	the	DET
fbem-18883	94	3	screenshot	screenshot	NOUN
fbem-18883	94	4	of	of	ADP
fbem-18883	94	5	the	the	DET
fbem-18883	94	6	conversation	conversation	NOUN
fbem-18883	94	7	,	,	PUNCT
fbem-18883	94	8	xiaole	xiaole	PROPN
fbem-18883	94	9	said	say	VERB
fbem-18883	94	10	,	,	PUNCT
fbem-18883	94	11	"	"	PUNCT
fbem-18883	94	12	hello	hello	INTJ
fbem-18883	94	13	,	,	PUNCT
fbem-18883	94	14	what	what	PRON
fbem-18883	94	15	can	can	AUX
fbem-18883	94	16	i	i	PRON
fbem-18883	94	17	do	do	VERB
fbem-18883	94	18	for	for	ADP
fbem-18883	94	19	you	you	PRON
fbem-18883	94	20	?	?	PUNCT
fbem-18883	94	21	"	"	PUNCT
fbem-18883	94	22	.	.	PUNCT
fbem-18883	95	1	based	base	VERB
fbem-18883	95	2	on	on	ADP
fbem-18883	95	3	the	the	DET
fbem-18883	95	4	research	research	NOUN
fbem-18883	95	5	of	of	ADP
fbem-18883	95	6	yuan	yuan	PROPN
fbem-18883	95	7	et	et	PROPN
fbem-18883	95	8	al	al	PROPN
fbem-18883	95	9	.	.	PUNCT
fbem-18883	96	1	(	(	PUNCT
fbem-18883	96	2	yuan	yuan	PROPN
fbem-18883	96	3	,	,	PUNCT
fbem-18883	96	4	zhang	zhang	PROPN
fbem-18883	96	5	,	,	PUNCT
fbem-18883	96	6	&	&	CCONJ
fbem-18883	96	7	wang	wang	PROPN
fbem-18883	96	8	,	,	PUNCT
fbem-18883	96	9	2022	2022	NUM
fbem-18883	96	10	)	)	PUNCT
fbem-18883	96	11	,	,	PUNCT
fbem-18883	96	12	this	this	DET
fbem-18883	96	13	paper	paper	NOUN
fbem-18883	96	14	measures	measure	VERB
fbem-18883	96	15	the	the	DET
fbem-18883	96	16	social	social	ADV
fbem-18883	96	17	-	-	PUNCT
fbem-18883	96	18	oriented	orient	VERB
fbem-18883	96	19	communication	communication	NOUN
fbem-18883	96	20	style	style	NOUN
fbem-18883	96	21	with	with	ADP
fbem-18883	96	22	four	four	NUM
fbem-18883	96	23	questions	question	NOUN
fbem-18883	96	24	:	:	PUNCT
fbem-18883	96	25	“	"	PUNCT
fbem-18883	96	26	i	i	PRON
fbem-18883	96	27	can	can	AUX
fbem-18883	96	28	enjoy	enjoy	VERB
fbem-18883	96	29	the	the	DET
fbem-18883	96	30	service	service	NOUN
fbem-18883	96	31	of	of	ADP
fbem-18883	96	32	the	the	DET
fbem-18883	96	33	chat	chat	PROPN
fbem-18883	96	34	robot	robot	NOUN
fbem-18883	96	35	”	"	PUNCT
fbem-18883	96	36	,	,	PUNCT
fbem-18883	96	37	“	"	PUNCT
fbem-18883	96	38	the	the	DET
fbem-18883	96	39	service	service	NOUN
fbem-18883	96	40	of	of	ADP
fbem-18883	96	41	the	the	DET
fbem-18883	96	42	chat	chat	NOUN
fbem-18883	96	43	robot	robot	NOUN
fbem-18883	96	44	can	can	AUX
fbem-18883	96	45	make	make	VERB
fbem-18883	96	46	people	people	NOUN
fbem-18883	96	47	feel	feel	VERB
fbem-18883	96	48	happy	happy	ADJ
fbem-18883	96	49	/	/	SYM
fbem-18883	96	50	relaxed	relaxed	ADJ
fbem-18883	96	51	”	"	PUNCT
fbem-18883	96	52	,	,	PUNCT
fbem-18883	96	53	and	and	CCONJ
fbem-18883	96	54	“	"	PUNCT
fbem-18883	96	55	i	i	PRON
fbem-18883	96	56	am	be	AUX
fbem-18883	96	57	interested	interested	ADJ
fbem-18883	96	58	in	in	ADP
fbem-18883	96	59	using	use	VERB
fbem-18883	96	60	the	the	DET
fbem-18883	96	61	chat	chat	PROPN
fbem-18883	96	62	robot	robot	NOUN
fbem-18883	96	63	”	"	PUNCT
fbem-18883	96	64	,	,	PUNCT
fbem-18883	96	65	and	and	CCONJ
fbem-18883	96	66	with	with	ADP
fbem-18883	96	67	three	three	NUM
fbem-18883	96	68	questions:“the	questions:“the	PRON
fbem-18883	96	69	chat	chat	NOUN
fbem-18883	96	70	robot	robot	NOUN
fbem-18883	96	71	can	can	AUX
fbem-18883	96	72	complete	complete	VERB
fbem-18883	96	73	the	the	DET
fbem-18883	96	74	task	task	NOUN
fbem-18883	96	75	”	"	PUNCT
fbem-18883	96	76	,	,	PUNCT
fbem-18883	96	77	“	"	PUNCT
fbem-18883	96	78	the	the	DET
fbem-18883	96	79	chat	chat	NOUN
fbem-18883	96	80	robot	robot	NOUN
fbem-18883	96	81	is	be	AUX
fbem-18883	96	82	very	very	ADV
fbem-18883	96	83	useful	useful	ADJ
fbem-18883	96	84	”	"	PUNCT
fbem-18883	96	85	and	and	CCONJ
fbem-18883	96	86	“	"	PUNCT
fbem-18883	96	87	the	the	DET
fbem-18883	96	88	chat	chat	NOUN
fbem-18883	96	89	robot	robot	NOUN
fbem-18883	96	90	is	be	AUX
fbem-18883	96	91	very	very	ADV
fbem-18883	96	92	practical	practical	ADJ
fbem-18883	96	93	”	"	PUNCT
fbem-18883	96	94	to	to	PART
fbem-18883	96	95	measure	measure	VERB
fbem-18883	96	96	the	the	DET
fbem-18883	96	97	taskoriented	taskoriented	ADJ
fbem-18883	96	98	communication	communication	NOUN
fbem-18883	96	99	style	style	NOUN
fbem-18883	96	100	.	.	PUNCT
fbem-18883	97	1	the	the	DET
fbem-18883	97	2	items	item	NOUN
fbem-18883	97	3	are	be	AUX
fbem-18883	97	4	all	all	PRON
fbem-18883	97	5	likert	likert	NOUN
fbem-18883	97	6	's	's	PART
fbem-18883	97	7	7point	7point	NUM
fbem-18883	97	8	scale	scale	NOUN
fbem-18883	97	9	,	,	PUNCT
fbem-18883	97	10	with	with	ADP
fbem-18883	97	11	1=	1=	NUM
fbem-18883	97	12	none	none	NOUN
fbem-18883	97	13	at	at	ADV
fbem-18883	97	14	all	all	ADV
fbem-18883	97	15	and	and	CCONJ
fbem-18883	97	16	7=	7=	NUM
fbem-18883	97	17	very	very	ADV
fbem-18883	97	18	none	none	NOUN
fbem-18883	97	19	.	.	PUNCT
fbem-18883	98	1	the	the	DET
fbem-18883	98	2	results	result	NOUN
fbem-18883	98	3	show	show	VERB
fbem-18883	98	4	that	that	SCONJ
fbem-18883	98	5	there	there	PRON
fbem-18883	98	6	are	be	VERB
fbem-18883	98	7	significant	significant	ADJ
fbem-18883	98	8	differences	difference	NOUN
fbem-18883	98	9	in	in	ADP
fbem-18883	98	10	the	the	DET
fbem-18883	98	11	evaluation	evaluation	NOUN
fbem-18883	98	12	of	of	ADP
fbem-18883	98	13	social	social	ADJ
fbem-18883	98	14	orientation	orientation	NOUN
fbem-18883	98	15	(	(	PUNCT
fbem-18883	98	16	α	α	NOUN
fbem-18883	98	17	=	=	NOUN
fbem-18883	98	18	0.825	0.825	NUM
fbem-18883	98	19	)	)	PUNCT
fbem-18883	98	20	and	and	CCONJ
fbem-18883	98	21	task	task	NOUN
fbem-18883	98	22	orientation	orientation	NOUN
fbem-18883	98	23	(	(	PUNCT
fbem-18883	98	24	α=0.810	α=0.810	NOUN
fbem-18883	98	25	)	)	PUNCT
fbem-18883	98	26	between	between	ADP
fbem-18883	98	27	the	the	DET
fbem-18883	98	28	two	two	NUM
fbem-18883	98	29	groups	group	NOUN
fbem-18883	98	30	.	.	PUNCT
fbem-18883	99	1	participants	participant	NOUN
fbem-18883	99	2	who	who	PRON
fbem-18883	99	3	watch	watch	VERB
fbem-18883	99	4	socially	socially	ADV
fbem-18883	99	5	oriented	orient	VERB
fbem-18883	99	6	stimulus	stimulus	ADJ
fbem-18883	99	7	materials	material	NOUN
fbem-18883	99	8	have	have	VERB
fbem-18883	99	9	higher	high	ADJ
fbem-18883	99	10	social	social	ADJ
fbem-18883	99	11	perception	perception	NOUN
fbem-18883	99	12	(	(	PUNCT
fbem-18883	99	13	msocial	msocial	ADJ
fbem-18883	99	14	=	=	SYM
fbem-18883	99	15	5.66	5.66	NUM
fbem-18883	99	16	,	,	PUNCT
fbem-18883	99	17	mtask	mtask	NOUN
fbem-18883	99	18	=	=	PROPN
fbem-18883	99	19	3.46	3.46	NUM
fbem-18883	99	20	,	,	PUNCT
fbem-18883	99	21	t(32)=9.21	t(32)=9.21	NOUN
fbem-18883	99	22	,	,	PUNCT
fbem-18883	99	23	p<0.001	p<0.001	PROPN
fbem-18883	99	24	)	)	PUNCT
fbem-18883	99	25	,	,	PUNCT
fbem-18883	99	26	while	while	SCONJ
fbem-18883	99	27	participants	participant	NOUN
fbem-18883	99	28	who	who	PRON
fbem-18883	99	29	watch	watch	VERB
fbem-18883	99	30	task	task	NOUN
fbem-18883	99	31	-	-	PUNCT
fbem-18883	99	32	oriented	orient	VERB
fbem-18883	99	33	stimulus	stimulus	ADJ
fbem-18883	99	34	materials	material	NOUN
fbem-18883	99	35	have	have	VERB
fbem-18883	99	36	higher	high	ADJ
fbem-18883	99	37	scores	score	NOUN
fbem-18883	99	38	on	on	ADP
fbem-18883	99	39	task	task	NOUN
fbem-18883	99	40	perception	perception	NOUN
fbem-18883	99	41	(	(	PUNCT
fbem-18883	99	42	mtask	mtask	NOUN
fbem-18883	99	43	=	=	PROPN
fbem-18883	99	44	5.46	5.46	NUM
fbem-18883	99	45	,	,	PUNCT
fbem-18883	99	46	msocial	msocial	ADJ
fbem-18883	99	47	=	=	SYM
fbem-18883	99	48	3.13	3.13	NUM
fbem-18883	99	49	,	,	PUNCT
fbem-18883	99	50	t	t	PROPN
fbem-18883	99	51	(	(	PUNCT
fbem-18883	99	52	30	30	NUM
fbem-18883	99	53	)	)	PUNCT
fbem-18883	100	1	=	=	NOUN
fbem-18883	100	2	-7	-7	PROPN
fbem-18883	100	3	,	,	PUNCT
fbem-18883	100	4	p<0.001	p<0.001	PROPN
fbem-18883	100	5	)	)	PUNCT
fbem-18883	100	6	.	.	PUNCT
fbem-18883	101	1	it	it	PRON
fbem-18883	101	2	shows	show	VERB
fbem-18883	101	3	that	that	SCONJ
fbem-18883	101	4	this	this	DET
fbem-18883	101	5	study	study	NOUN
fbem-18883	101	6	successfully	successfully	ADV
fbem-18883	101	7	manipulated	manipulate	VERB
fbem-18883	101	8	the	the	DET
fbem-18883	101	9	communication	communication	NOUN
fbem-18883	101	10	style	style	NOUN
fbem-18883	101	11	of	of	ADP
fbem-18883	101	12	social	social	ADJ
fbem-18883	101	13	vs.	vs.	X
fbem-18883	101	14	tasks	task	NOUN
fbem-18883	101	15	.	.	PUNCT
fbem-18883	102	1	this	this	DET
fbem-18883	102	2	paper	paper	NOUN
fbem-18883	102	3	also	also	ADV
fbem-18883	102	4	measured	measure	VERB
fbem-18883	102	5	the	the	DET
fbem-18883	102	6	"	"	PUNCT
fbem-18883	102	7	degree	degree	NOUN
fbem-18883	102	8	of	of	ADP
fbem-18883	102	9	involvement	involvement	NOUN
fbem-18883	102	10	"	"	PUNCT
fbem-18883	102	11	and	and	CCONJ
fbem-18883	102	12	"	"	PUNCT
fbem-18883	102	13	degree	degree	NOUN
fbem-18883	102	14	of	of	ADP
fbem-18883	102	15	concentration	concentration	NOUN
fbem-18883	102	16	"	"	PUNCT
fbem-18883	102	17	of	of	ADP
fbem-18883	102	18	the	the	DET
fbem-18883	102	19	subjects	subject	NOUN
fbem-18883	102	20	(	(	PUNCT
fbem-18883	102	21	h.	h.	PROPN
fbem-18883	102	22	wang	wang	PROPN
fbem-18883	102	23	et	et	PROPN
fbem-18883	102	24	al	al	PROPN
fbem-18883	102	25	.	.	PROPN
fbem-18883	102	26	,	,	PUNCT
fbem-18883	102	27	2021	2021	NUM
fbem-18883	102	28	)	)	PUNCT
fbem-18883	102	29	to	to	PART
fbem-18883	102	30	check	check	VERB
fbem-18883	102	31	the	the	DET
fbem-18883	102	32	participants	participant	NOUN
fbem-18883	102	33	'	'	PART
fbem-18883	102	34	participation	participation	NOUN
fbem-18883	102	35	in	in	ADP
fbem-18883	102	36	the	the	DET
fbem-18883	102	37	situation	situation	NOUN
fbem-18883	102	38	.	.	PUNCT
fbem-18883	103	1	the	the	DET
fbem-18883	103	2	results	result	NOUN
fbem-18883	103	3	show	show	VERB
fbem-18883	103	4	that	that	SCONJ
fbem-18883	103	5	participants	participant	NOUN
fbem-18883	103	6	have	have	VERB
fbem-18883	103	7	a	a	DET
fbem-18883	103	8	high	high	ADJ
fbem-18883	103	9	degree	degree	NOUN
fbem-18883	103	10	of	of	ADP
fbem-18883	103	11	participation	participation	NOUN
fbem-18883	103	12	in	in	ADP
fbem-18883	103	13	situational	situational	ADJ
fbem-18883	103	14	materials	material	NOUN
fbem-18883	103	15	(	(	PUNCT
fbem-18883	103	16	m	m	NOUN
fbem-18883	103	17	=	=	NOUN
fbem-18883	103	18	5.5	5.5	NUM
fbem-18883	103	19	,	,	PUNCT
fbem-18883	103	20	sd=0.95	sd=0.95	NOUN
fbem-18883	103	21	,	,	PUNCT
fbem-18883	103	22	t(63)=14.103	t(63)=14.103	X
fbem-18883	103	23	,	,	PUNCT
fbem-18883	103	24	p	p	X
fbem-18883	103	25	<	<	X
fbem-18883	103	26	0.001	0.001	NUM
fbem-18883	103	27	)	)	PUNCT
fbem-18883	103	28	.	.	PUNCT
fbem-18883	104	1	3.2	3.2	NUM
fbem-18883	104	2	.	.	PUNCT
fbem-18883	104	3	pretest	pret	ADJ
fbem-18883	104	4	2	2	NUM
fbem-18883	104	5	according	accord	VERB
fbem-18883	104	6	to	to	ADP
fbem-18883	104	7	the	the	DET
fbem-18883	104	8	theory	theory	NOUN
fbem-18883	104	9	of	of	ADP
fbem-18883	104	10	benign	benign	ADJ
fbem-18883	104	11	violations(mcgraw	violations(mcgraw	PROPN
fbem-18883	104	12	&	&	CCONJ
fbem-18883	104	13	warren	warren	PROPN
fbem-18883	104	14	,	,	PUNCT
fbem-18883	104	15	2010	2010	NUM
fbem-18883	104	16	)	)	PUNCT
fbem-18883	104	17	,	,	PUNCT
fbem-18883	104	18	if	if	SCONJ
fbem-18883	104	19	the	the	DET
fbem-18883	104	20	offending	offending	ADJ
fbem-18883	104	21	service	service	NOUN
fbem-18883	104	22	failure	failure	NOUN
fbem-18883	104	23	behavior	behavior	NOUN
fbem-18883	104	24	(	(	PUNCT
fbem-18883	104	25	any	any	DET
fbem-18883	104	26	stimulus	stimulus	NOUN
fbem-18883	104	27	that	that	PRON
fbem-18883	104	28	elicits	elicit	VERB
fbem-18883	104	29	a	a	DET
fbem-18883	104	30	threat	threat	NOUN
fbem-18883	104	31	to	to	ADP
fbem-18883	104	32	one	one	PRON
fbem-18883	104	33	's	's	PART
fbem-18883	104	34	well	well	ADV
fbem-18883	104	35	-	-	PUNCT
fbem-18883	104	36	being	being	NOUN
fbem-18883	104	37	,	,	PUNCT
fbem-18883	104	38	identity	identity	NOUN
fbem-18883	104	39	,	,	PUNCT
fbem-18883	104	40	or	or	CCONJ
fbem-18883	104	41	normative	normative	ADJ
fbem-18883	104	42	belief	belief	NOUN
fbem-18883	104	43	structure	structure	NOUN
fbem-18883	104	44	)	)	PUNCT
fbem-18883	104	45	is	be	AUX
fbem-18883	104	46	too	too	ADV
fbem-18883	104	47	severe	severe	ADJ
fbem-18883	104	48	,	,	PUNCT
fbem-18883	104	49	it	it	PRON
fbem-18883	104	50	is	be	AUX
fbem-18883	104	51	possible	possible	ADJ
fbem-18883	104	52	that	that	SCONJ
fbem-18883	104	53	any	any	DET
fbem-18883	104	54	164	164	NUM
fbem-18883	104	55	remedial	remedial	ADJ
fbem-18883	104	56	means	mean	NOUN
fbem-18883	104	57	will	will	AUX
fbem-18883	104	58	not	not	PART
fbem-18883	104	59	help	help	VERB
fbem-18883	104	60	.	.	PUNCT
fbem-18883	105	1	in	in	ADP
fbem-18883	105	2	this	this	DET
fbem-18883	105	3	paper	paper	NOUN
fbem-18883	105	4	,	,	PUNCT
fbem-18883	105	5	we	we	PRON
fbem-18883	105	6	hope	hope	VERB
fbem-18883	105	7	to	to	PART
fbem-18883	105	8	keep	keep	VERB
fbem-18883	105	9	the	the	DET
fbem-18883	105	10	severity	severity	NOUN
fbem-18883	105	11	of	of	ADP
fbem-18883	105	12	chatbot	chatbot	NOUN
fbem-18883	105	13	service	service	NOUN
fbem-18883	105	14	failures	failure	NOUN
fbem-18883	105	15	within	within	ADP
fbem-18883	105	16	reasonable	reasonable	ADJ
fbem-18883	105	17	limits	limit	NOUN
fbem-18883	105	18	by	by	ADP
fbem-18883	105	19	focusing	focus	VERB
fbem-18883	105	20	chatbot	chatbot	NOUN
fbem-18883	105	21	service	service	NOUN
fbem-18883	105	22	failures	failure	NOUN
fbem-18883	105	23	on	on	ADP
fbem-18883	105	24	the	the	DET
fbem-18883	105	25	scenario	scenario	NOUN
fbem-18883	105	26	of	of	ADP
fbem-18883	105	27	answering	answer	VERB
fbem-18883	105	28	the	the	DET
fbem-18883	105	29	wrong	wrong	ADJ
fbem-18883	105	30	question	question	NOUN
fbem-18883	105	31	in	in	ADP
fbem-18883	105	32	this	this	DET
fbem-18883	105	33	study(cuayahuitl	study(cuayahuitl	PROPN
fbem-18883	105	34	et	et	PROPN
fbem-18883	105	35	al	al	PROPN
fbem-18883	105	36	.	.	PROPN
fbem-18883	105	37	,	,	PUNCT
fbem-18883	105	38	2019	2019	NUM
fbem-18883	105	39	)	)	PUNCT
fbem-18883	105	40	.	.	PUNCT
fbem-18883	106	1	participants	participant	NOUN
fbem-18883	106	2	will	will	AUX
fbem-18883	106	3	view	view	VERB
fbem-18883	106	4	task	task	NOUN
fbem-18883	106	5	-	-	PUNCT
fbem-18883	106	6	oriented	orient	VERB
fbem-18883	106	7	and	and	CCONJ
fbem-18883	106	8	socialoriented	socialoriented	ADJ
fbem-18883	106	9	chatbot	chatbot	NOUN
fbem-18883	106	10	service	service	NOUN
fbem-18883	106	11	failure	failure	NOUN
fbem-18883	106	12	scenario	scenario	NOUN
fbem-18883	106	13	stimulus	stimulus	ADJ
fbem-18883	106	14	materials	material	NOUN
fbem-18883	106	15	,	,	PUNCT
fbem-18883	106	16	respectively	respectively	ADV
fbem-18883	106	17	.	.	PUNCT
fbem-18883	107	1	following	follow	VERB
fbem-18883	107	2	kobel	kobel	PROPN
fbem-18883	107	3	and	and	CCONJ
fbem-18883	107	4	groeppel	groeppel	NOUN
fbem-18883	107	5	-	-	PUNCT
fbem-18883	107	6	klein(holbrook	klein(holbrook	PROPN
fbem-18883	107	7	&	&	CCONJ
fbem-18883	107	8	batra	batra	PROPN
fbem-18883	107	9	,	,	PUNCT
fbem-18883	107	10	1987	1987	NUM
fbem-18883	107	11	)	)	PUNCT
fbem-18883	107	12	and	and	CCONJ
fbem-18883	107	13	holbrook	holbrook	NOUN
fbem-18883	107	14	and	and	CCONJ
fbem-18883	107	15	batra(kobel	batra(kobel	PROPN
fbem-18883	107	16	&	&	CCONJ
fbem-18883	107	17	groeppelklein	groeppelklein	NOUN
fbem-18883	107	18	,	,	PUNCT
fbem-18883	107	19	2021	2021	NUM
fbem-18883	107	20	)	)	PUNCT
fbem-18883	107	21	,	,	PUNCT
fbem-18883	107	22	this	this	DET
fbem-18883	107	23	paper	paper	NOUN
fbem-18883	107	24	utilizes	utilize	VERB
fbem-18883	107	25	anger	anger	NOUN
fbem-18883	107	26	to	to	PART
fbem-18883	107	27	check	check	VERB
fbem-18883	107	28	whether	whether	SCONJ
fbem-18883	107	29	the	the	DET
fbem-18883	107	30	service	service	NOUN
fbem-18883	107	31	failure	failure	NOUN
fbem-18883	107	32	scenarios	scenario	NOUN
fbem-18883	107	33	are	be	AUX
fbem-18883	107	34	controlled	control	VERB
fbem-18883	107	35	within	within	ADP
fbem-18883	107	36	a	a	DET
fbem-18883	107	37	reasonable	reasonable	ADJ
fbem-18883	107	38	range	range	NOUN
fbem-18883	107	39	.	.	PUNCT
fbem-18883	108	1	the	the	DET
fbem-18883	108	2	results	result	NOUN
fbem-18883	108	3	showed	show	VERB
fbem-18883	108	4	that	that	SCONJ
fbem-18883	108	5	there	there	PRON
fbem-18883	108	6	was	be	VERB
fbem-18883	108	7	no	no	DET
fbem-18883	108	8	significant	significant	ADJ
fbem-18883	108	9	difference	difference	NOUN
fbem-18883	108	10	in	in	ADP
fbem-18883	108	11	the	the	DET
fbem-18883	108	12	severity	severity	NOUN
fbem-18883	108	13	of	of	ADP
fbem-18883	108	14	service	service	NOUN
fbem-18883	108	15	failure	failure	NOUN
fbem-18883	108	16	between	between	ADP
fbem-18883	108	17	the	the	DET
fbem-18883	108	18	taskoriented	taskoriented	ADJ
fbem-18883	108	19	and	and	CCONJ
fbem-18883	108	20	socially	socially	ADV
fbem-18883	108	21	-	-	PUNCT
fbem-18883	108	22	oriented	orient	VERB
fbem-18883	108	23	groups	group	NOUN
fbem-18883	108	24	(	(	PUNCT
fbem-18883	108	25	msocial	msocial	ADJ
fbem-18883	108	26	=	=	SYM
fbem-18883	108	27	4.925	4.925	NUM
fbem-18883	108	28	,	,	PUNCT
fbem-18883	108	29	sdsocial	sdsocial	ADJ
fbem-18883	108	30	=	=	NOUN
fbem-18883	108	31	1.251	1.251	NUM
fbem-18883	108	32	;	;	PUNCT
fbem-18883	108	33	mtask	mtask	PROPN
fbem-18883	108	34	=	=	PROPN
fbem-18883	108	35	5.103	5.103	NUM
fbem-18883	108	36	,	,	PUNCT
fbem-18883	108	37	sdtask	sdtask	NOUN
fbem-18883	108	38	=	=	NOUN
fbem-18883	108	39	1.165	1.165	NUM
fbem-18883	108	40	,	,	PUNCT
fbem-18883	108	41	t(63	t(63	NUM
fbem-18883	108	42	)	)	PUNCT
fbem-18883	108	43	=	=	NOUN
fbem-18883	108	44	1.807	1.807	NUM
fbem-18883	108	45	,	,	PUNCT
fbem-18883	108	46	p	p	NOUN
fbem-18883	108	47	=	=	NOUN
fbem-18883	108	48	0.29	0.29	NUM
fbem-18883	108	49	)	)	PUNCT
fbem-18883	108	50	.	.	PUNCT
fbem-18883	109	1	this	this	PRON
fbem-18883	109	2	shows	show	VERB
fbem-18883	109	3	that	that	SCONJ
fbem-18883	109	4	there	there	PRON
fbem-18883	109	5	is	be	VERB
fbem-18883	109	6	no	no	DET
fbem-18883	109	7	significant	significant	ADJ
fbem-18883	109	8	difference	difference	NOUN
fbem-18883	109	9	in	in	ADP
fbem-18883	109	10	service	service	NOUN
fbem-18883	109	11	failure	failure	NOUN
fbem-18883	109	12	severity	severity	NOUN
fbem-18883	109	13	between	between	ADP
fbem-18883	109	14	task	task	NOUN
fbem-18883	109	15	-	-	PUNCT
fbem-18883	109	16	oriented	orient	VERB
fbem-18883	109	17	and	and	CCONJ
fbem-18883	109	18	socially	socially	ADV
fbem-18883	109	19	-	-	PUNCT
fbem-18883	109	20	oriented	orient	VERB
fbem-18883	109	21	chatbot	chatbot	NOUN
fbem-18883	109	22	service	service	NOUN
fbem-18883	109	23	failure	failure	NOUN
fbem-18883	109	24	scenario	scenario	NOUN
fbem-18883	109	25	stimulus	stimulus	ADJ
fbem-18883	109	26	materials	material	NOUN
fbem-18883	109	27	,	,	PUNCT
fbem-18883	109	28	which	which	PRON
fbem-18883	109	29	avoids	avoid	VERB
fbem-18883	109	30	the	the	DET
fbem-18883	109	31	bias	bias	NOUN
fbem-18883	109	32	that	that	SCONJ
fbem-18883	109	33	the	the	DET
fbem-18883	109	34	same	same	ADJ
fbem-18883	109	35	error	error	NOUN
fbem-18883	109	36	may	may	AUX
fbem-18883	109	37	make	make	VERB
fbem-18883	109	38	a	a	DET
fbem-18883	109	39	difference	difference	NOUN
fbem-18883	109	40	in	in	ADP
fbem-18883	109	41	different	different	ADJ
fbem-18883	109	42	oriented	orient	VERB
fbem-18883	109	43	scenarios	scenario	NOUN
fbem-18883	109	44	and	and	CCONJ
fbem-18883	109	45	increases	increase	VERB
fbem-18883	109	46	the	the	DET
fbem-18883	109	47	robustness	robustness	NOUN
fbem-18883	109	48	of	of	ADP
fbem-18883	109	49	the	the	DET
fbem-18883	109	50	experiment	experiment	NOUN
fbem-18883	109	51	.	.	PUNCT
fbem-18883	110	1	3.3	3.3	NUM
fbem-18883	110	2	.	.	PUNCT
fbem-18883	111	1	formal	formal	ADJ
fbem-18883	111	2	experiment	experiment	NOUN
fbem-18883	111	3	two	two	NUM
fbem-18883	111	4	hundred	hundred	NUM
fbem-18883	111	5	and	and	CCONJ
fbem-18883	111	6	sixty	sixty	NUM
fbem-18883	111	7	participants	participant	NOUN
fbem-18883	111	8	were	be	AUX
fbem-18883	111	9	recruited	recruit	VERB
fbem-18883	111	10	online	online	ADV
fbem-18883	111	11	through	through	ADP
fbem-18883	111	12	the	the	DET
fbem-18883	111	13	credamo	credamo	NOUN
fbem-18883	111	14	platform	platform	NOUN
fbem-18883	111	15	and	and	CCONJ
fbem-18883	111	16	randomly	randomly	ADV
fbem-18883	111	17	assigned	assign	VERB
fbem-18883	111	18	to	to	ADP
fbem-18883	111	19	the	the	DET
fbem-18883	111	20	socially	socially	ADV
fbem-18883	111	21	oriented	orient	VERB
fbem-18883	111	22	and	and	CCONJ
fbem-18883	111	23	task	task	NOUN
fbem-18883	111	24	-	-	PUNCT
fbem-18883	111	25	oriented	orient	VERB
fbem-18883	111	26	groups	group	NOUN
fbem-18883	111	27	.	.	PUNCT
fbem-18883	112	1	participants	participant	NOUN
fbem-18883	112	2	were	be	AUX
fbem-18883	112	3	asked	ask	VERB
fbem-18883	112	4	to	to	PART
fbem-18883	112	5	read	read	VERB
fbem-18883	112	6	the	the	DET
fbem-18883	112	7	stimulus	stimulus	ADJ
fbem-18883	112	8	material	material	NOUN
fbem-18883	112	9	consistent	consistent	ADJ
fbem-18883	112	10	with	with	ADP
fbem-18883	112	11	the	the	DET
fbem-18883	112	12	two	two	NUM
fbem-18883	112	13	pre	pre	NOUN
fbem-18883	112	14	-	-	NOUN
fbem-18883	112	15	experiments	experiment	NOUN
fbem-18883	112	16	,	,	PUNCT
fbem-18883	112	17	which	which	PRON
fbem-18883	112	18	consisted	consist	VERB
fbem-18883	112	19	of	of	ADP
fbem-18883	112	20	reading	read	VERB
fbem-18883	112	21	the	the	DET
fbem-18883	112	22	chatbot	chatbot	NOUN
fbem-18883	112	23	's	's	PART
fbem-18883	112	24	social	social	ADJ
fbem-18883	112	25	-	-	PUNCT
fbem-18883	112	26	oriented	orient	VERB
fbem-18883	112	27	communication	communication	NOUN
fbem-18883	112	28	style	style	NOUN
fbem-18883	112	29	stimulus	stimulus	NOUN
fbem-18883	112	30	material	material	NOUN
fbem-18883	112	31	first	first	ADV
fbem-18883	112	32	,	,	PUNCT
fbem-18883	112	33	followed	follow	VERB
fbem-18883	112	34	by	by	ADP
fbem-18883	112	35	the	the	DET
fbem-18883	112	36	chatbot	chatbot	NOUN
fbem-18883	112	37	's	's	PART
fbem-18883	112	38	service	service	NOUN
fbem-18883	112	39	failure	failure	NOUN
fbem-18883	112	40	stimulus	stimulus	NOUN
fbem-18883	112	41	material	material	NOUN
fbem-18883	112	42	,	,	PUNCT
fbem-18883	112	43	and	and	CCONJ
fbem-18883	112	44	were	be	AUX
fbem-18883	112	45	asked	ask	VERB
fbem-18883	112	46	to	to	PART
fbem-18883	112	47	read	read	VERB
fbem-18883	112	48	each	each	DET
fbem-18883	112	49	piece	piece	NOUN
fbem-18883	112	50	of	of	ADP
fbem-18883	112	51	material	material	NOUN
fbem-18883	112	52	for	for	ADP
fbem-18883	112	53	at	at	ADV
fbem-18883	112	54	least	least	ADV
fbem-18883	112	55	30	30	NUM
fbem-18883	112	56	seconds	second	NOUN
fbem-18883	112	57	.	.	PUNCT
fbem-18883	113	1	after	after	ADP
fbem-18883	113	2	reading	read	VERB
fbem-18883	113	3	,	,	PUNCT
fbem-18883	113	4	participants	participant	NOUN
fbem-18883	113	5	were	be	AUX
fbem-18883	113	6	invited	invite	VERB
fbem-18883	113	7	to	to	PART
fbem-18883	113	8	complete	complete	VERB
fbem-18883	113	9	a	a	DET
fbem-18883	113	10	7	7	NUM
fbem-18883	113	11	-	-	PUNCT
fbem-18883	113	12	point	point	NOUN
fbem-18883	113	13	consumer	consumer	NOUN
fbem-18883	113	14	adoption	adoption	NOUN
fbem-18883	113	15	intention	intention	NOUN
fbem-18883	113	16	scale	scale	NOUN
fbem-18883	113	17	(	(	PUNCT
fbem-18883	113	18	1	1	NUM
fbem-18883	113	19	=	=	NUM
fbem-18883	113	20	completely	completely	ADV
fbem-18883	113	21	disagree	disagree	VERB
fbem-18883	113	22	,	,	PUNCT
fbem-18883	113	23	7	7	NUM
fbem-18883	113	24	=	=	PUNCT
fbem-18883	113	25	completely	completely	ADV
fbem-18883	113	26	agree	agree	VERB
fbem-18883	113	27	)	)	PUNCT
fbem-18883	113	28	.	.	PUNCT
fbem-18883	114	1	the	the	DET
fbem-18883	114	2	consumer	consumer	NOUN
fbem-18883	114	3	adoption	adoption	NOUN
fbem-18883	114	4	intention	intention	NOUN
fbem-18883	114	5	scale	scale	NOUN
fbem-18883	114	6	was	be	AUX
fbem-18883	114	7	borrowed	borrow	VERB
fbem-18883	114	8	from	from	ADP
fbem-18883	114	9	sheehan	sheehan	PROPN
fbem-18883	114	10	's	's	PART
fbem-18883	114	11	(	(	PUNCT
fbem-18883	114	12	sheehan	sheehan	PROPN
fbem-18883	114	13	et	et	PROPN
fbem-18883	114	14	al	al	PROPN
fbem-18883	114	15	.	.	PROPN
fbem-18883	114	16	,	,	PUNCT
fbem-18883	114	17	2020)question	2020)question	NUM
fbem-18883	114	18	items	item	NOUN
fbem-18883	114	19	and	and	CCONJ
fbem-18883	114	20	converted	convert	VERB
fbem-18883	114	21	to	to	ADP
fbem-18883	114	22	the	the	DET
fbem-18883	114	23	chinese	chinese	ADJ
fbem-18883	114	24	context	context	NOUN
fbem-18883	114	25	,	,	PUNCT
fbem-18883	114	26	with	with	ADP
fbem-18883	114	27	adaptations	adaptation	NOUN
fbem-18883	114	28	for	for	ADP
fbem-18883	114	29	words	word	NOUN
fbem-18883	114	30	related	relate	VERB
fbem-18883	114	31	to	to	ADP
fbem-18883	114	32	chatbot	chatbot	NOUN
fbem-18883	114	33	topics	topic	NOUN
fbem-18883	114	34	.	.	PUNCT
fbem-18883	115	1	finally	finally	ADV
fbem-18883	115	2	,	,	PUNCT
fbem-18883	115	3	demographic	demographic	ADJ
fbem-18883	115	4	variables	variable	NOUN
fbem-18883	115	5	,	,	PUNCT
fbem-18883	115	6	including	include	VERB
fbem-18883	115	7	age	age	NOUN
fbem-18883	115	8	,	,	PUNCT
fbem-18883	115	9	gender	gender	NOUN
fbem-18883	115	10	,	,	PUNCT
fbem-18883	115	11	and	and	CCONJ
fbem-18883	115	12	education	education	NOUN
fbem-18883	115	13	,	,	PUNCT
fbem-18883	115	14	were	be	AUX
fbem-18883	115	15	recorded	record	VERB
fbem-18883	115	16	in	in	ADP
fbem-18883	115	17	this	this	DET
fbem-18883	115	18	paper	paper	NOUN
fbem-18883	115	19	.	.	PUNCT
fbem-18883	116	1	the	the	DET
fbem-18883	116	2	results	result	NOUN
fbem-18883	116	3	show	show	VERB
fbem-18883	116	4	that	that	SCONJ
fbem-18883	116	5	consumer	consumer	NOUN
fbem-18883	116	6	adoption	adoption	NOUN
fbem-18883	116	7	willingness	willingness	NOUN
fbem-18883	116	8	is	be	AUX
fbem-18883	116	9	significantly	significantly	ADV
fbem-18883	116	10	lower	low	ADJ
fbem-18883	116	11	for	for	ADP
fbem-18883	116	12	socially	socially	ADV
fbem-18883	116	13	oriented	orient	VERB
fbem-18883	116	14	chatbot	chatbot	NOUN
fbem-18883	116	15	service	service	NOUN
fbem-18883	116	16	failures	failure	NOUN
fbem-18883	116	17	than	than	ADP
fbem-18883	116	18	for	for	ADP
fbem-18883	116	19	task	task	NOUN
fbem-18883	116	20	-	-	PUNCT
fbem-18883	116	21	oriented	orient	VERB
fbem-18883	116	22	chatbot	chatbot	NOUN
fbem-18883	116	23	service	service	NOUN
fbem-18883	116	24	failures	failure	NOUN
fbem-18883	116	25	(	(	PUNCT
fbem-18883	116	26	msocial	msocial	ADJ
fbem-18883	116	27	=	=	SYM
fbem-18883	116	28	3.233	3.233	NUM
fbem-18883	116	29	,	,	PUNCT
fbem-18883	116	30	mtask	mtask	PROPN
fbem-18883	116	31	=	=	PROPN
fbem-18883	116	32	3.999	3.999	NUM
fbem-18883	116	33	,	,	PUNCT
fbem-18883	116	34	t	t	PROPN
fbem-18883	116	35	(	(	PUNCT
fbem-18883	116	36	254	254	NUM
fbem-18883	116	37	)	)	PUNCT
fbem-18883	116	38	=	=	SYM
fbem-18883	116	39	20.88	20.88	NUM
fbem-18883	116	40	,	,	PUNCT
fbem-18883	116	41	p<0.001	p<0.001	PROPN
fbem-18883	116	42	)	)	PUNCT
fbem-18883	116	43	,	,	PUNCT
fbem-18883	116	44	and	and	CCONJ
fbem-18883	116	45	h1	h1	PROPN
fbem-18883	116	46	is	be	AUX
fbem-18883	116	47	validated	validate	VERB
fbem-18883	116	48	,	,	PUNCT
fbem-18883	116	49	i.e.	i.e.	X
fbem-18883	116	50	,	,	PUNCT
fbem-18883	116	51	social	social	ADJ
fbem-18883	116	52	orientation	orientation	NOUN
fbem-18883	116	53	will	will	AUX
fbem-18883	116	54	lead	lead	VERB
fbem-18883	116	55	to	to	ADP
fbem-18883	116	56	lower	low	ADJ
fbem-18883	116	57	consumer	consumer	NOUN
fbem-18883	116	58	adoption	adoption	NOUN
fbem-18883	116	59	,	,	PUNCT
fbem-18883	116	60	relative	relative	ADJ
fbem-18883	116	61	to	to	ADP
fbem-18883	116	62	task	task	NOUN
fbem-18883	116	63	-	-	PUNCT
fbem-18883	116	64	oriented	orient	VERB
fbem-18883	116	65	communication	communication	NOUN
fbem-18883	116	66	style	style	NOUN
fbem-18883	116	67	of	of	ADP
fbem-18883	116	68	chatbot	chatbot	NOUN
fbem-18883	116	69	making	make	VERB
fbem-18883	116	70	mistakes	mistake	NOUN
fbem-18883	116	71	willingness	willingness	NOUN
fbem-18883	116	72	.	.	PUNCT
fbem-18883	117	1	4	4	X
fbem-18883	117	2	.	.	X
fbem-18883	117	3	study	study	VERB
fbem-18883	117	4	2	2	NUM
fbem-18883	117	5	objection	objection	NOUN
fbem-18883	117	6	.	.	PUNCT
fbem-18883	118	1	study	study	NOUN
fbem-18883	118	2	2	2	NUM
fbem-18883	118	3	aims	aim	VERB
fbem-18883	118	4	to	to	PART
fbem-18883	118	5	validate	validate	VERB
fbem-18883	118	6	the	the	DET
fbem-18883	118	7	mediation	mediation	NOUN
fbem-18883	118	8	mechanism	mechanism	NOUN
fbem-18883	118	9	.	.	PUNCT
fbem-18883	119	1	that	that	PRON
fbem-18883	119	2	is	be	AUX
fbem-18883	119	3	,	,	PUNCT
fbem-18883	119	4	relative	relative	ADJ
fbem-18883	119	5	to	to	ADP
fbem-18883	119	6	task	task	NOUN
fbem-18883	119	7	-	-	PUNCT
fbem-18883	119	8	oriented	orient	VERB
fbem-18883	119	9	chatbots	chatbot	NOUN
fbem-18883	119	10	,	,	PUNCT
fbem-18883	119	11	service	service	NOUN
fbem-18883	119	12	failures	failure	NOUN
fbem-18883	119	13	of	of	ADP
fbem-18883	119	14	socially	socially	ADV
fbem-18883	119	15	-	-	PUNCT
fbem-18883	119	16	oriented	orient	VERB
fbem-18883	119	17	chatbots	chatbot	NOUN
fbem-18883	119	18	would	would	AUX
fbem-18883	119	19	be	be	AUX
fbem-18883	119	20	more	more	ADV
fbem-18883	119	21	likely	likely	ADJ
fbem-18883	119	22	to	to	PART
fbem-18883	119	23	lead	lead	VERB
fbem-18883	119	24	to	to	ADP
fbem-18883	119	25	consumers	consumer	NOUN
fbem-18883	119	26	'	'	PART
fbem-18883	119	27	perception	perception	NOUN
fbem-18883	119	28	of	of	ADP
fbem-18883	119	29	uniqueness	uniqueness	NOUN
fbem-18883	119	30	neglect	neglect	NOUN
fbem-18883	119	31	,	,	PUNCT
fbem-18883	119	32	and	and	CCONJ
fbem-18883	119	33	the	the	DET
fbem-18883	119	34	perception	perception	NOUN
fbem-18883	119	35	of	of	ADP
fbem-18883	119	36	uniqueness	uniqueness	NOUN
fbem-18883	119	37	neglect	neglect	NOUN
fbem-18883	119	38	would	would	AUX
fbem-18883	119	39	negatively	negatively	ADV
fbem-18883	119	40	affect	affect	VERB
fbem-18883	119	41	consumers	consumer	NOUN
fbem-18883	119	42	'	'	PART
fbem-18883	119	43	willingness	willingness	NOUN
fbem-18883	119	44	to	to	PART
fbem-18883	119	45	adopt	adopt	VERB
fbem-18883	119	46	chatbots	chatbot	NOUN
fbem-18883	119	47	.	.	PUNCT
fbem-18883	120	1	procedures	procedure	NOUN
fbem-18883	120	2	.	.	PUNCT
fbem-18883	121	1	the	the	DET
fbem-18883	121	2	manipulation	manipulation	NOUN
fbem-18883	121	3	of	of	ADP
fbem-18883	121	4	the	the	DET
fbem-18883	121	5	independent	independent	ADJ
fbem-18883	121	6	variables	variable	NOUN
fbem-18883	121	7	and	and	CCONJ
fbem-18883	121	8	the	the	DET
fbem-18883	121	9	measurement	measurement	NOUN
fbem-18883	121	10	of	of	ADP
fbem-18883	121	11	the	the	DET
fbem-18883	121	12	dependent	dependent	ADJ
fbem-18883	121	13	variables	variable	NOUN
fbem-18883	121	14	are	be	AUX
fbem-18883	121	15	consistent	consistent	ADJ
fbem-18883	121	16	with	with	ADP
fbem-18883	121	17	experiment	experiment	NOUN
fbem-18883	121	18	1	1	NUM
fbem-18883	121	19	.	.	PUNCT
fbem-18883	122	1	next	next	ADV
fbem-18883	122	2	,	,	PUNCT
fbem-18883	122	3	the	the	DET
fbem-18883	122	4	perception	perception	NOUN
fbem-18883	122	5	of	of	ADP
fbem-18883	122	6	uniqueness	uniqueness	NOUN
fbem-18883	122	7	neglect	neglect	NOUN
fbem-18883	122	8	(	(	PUNCT
fbem-18883	122	9	abbreviated	abbreviate	VERB
fbem-18883	122	10	as	as	ADP
fbem-18883	122	11	un	un	NOUN
fbem-18883	122	12	)	)	PUNCT
fbem-18883	122	13	scale	scale	NOUN
fbem-18883	122	14	was	be	AUX
fbem-18883	122	15	filled	fill	VERB
fbem-18883	122	16	out	out	ADP
fbem-18883	122	17	,	,	PUNCT
fbem-18883	122	18	which	which	PRON
fbem-18883	122	19	was	be	AUX
fbem-18883	122	20	adapted	adapt	VERB
fbem-18883	122	21	from	from	ADP
fbem-18883	122	22	longoni	longoni	PROPN
fbem-18883	122	23	's	's	PART
fbem-18883	122	24	(	(	PUNCT
fbem-18883	122	25	longoni	longoni	ADJ
fbem-18883	122	26	,	,	PUNCT
fbem-18883	122	27	bonezzi	bonezzi	NOUN
fbem-18883	122	28	,	,	PUNCT
fbem-18883	122	29	&	&	CCONJ
fbem-18883	122	30	morewedge	morewedge	PROPN
fbem-18883	122	31	,	,	PUNCT
fbem-18883	122	32	2019	2019	NUM
fbem-18883	122	33	)	)	PUNCT
fbem-18883	122	34	question	question	NOUN
fbem-18883	122	35	items	item	NOUN
fbem-18883	122	36	into	into	ADP
fbem-18883	122	37	three	three	NUM
fbem-18883	122	38	items	item	NOUN
fbem-18883	122	39	that	that	PRON
fbem-18883	122	40	fit	fit	VERB
fbem-18883	122	41	the	the	DET
fbem-18883	122	42	experimental	experimental	ADJ
fbem-18883	122	43	scenario	scenario	NOUN
fbem-18883	122	44	.	.	PUNCT
fbem-18883	123	1	specifically	specifically	ADV
fbem-18883	123	2	,	,	PUNCT
fbem-18883	123	3	(	(	PUNCT
fbem-18883	123	4	1	1	X
fbem-18883	123	5	)	)	PUNCT
fbem-18883	123	6	un1	un1	NOUN
fbem-18883	123	7	:	:	PUNCT
fbem-18883	123	8	the	the	DET
fbem-18883	123	9	chatbot	chatbot	NOUN
fbem-18883	123	10	can	can	AUX
fbem-18883	123	11	not	not	PART
fbem-18883	123	12	understand	understand	VERB
fbem-18883	123	13	the	the	DET
fbem-18883	123	14	uniqueness	uniqueness	NOUN
fbem-18883	123	15	of	of	ADP
fbem-18883	123	16	your	your	PRON
fbem-18883	123	17	stated	state	VERB
fbem-18883	123	18	needs	need	NOUN
fbem-18883	123	19	,	,	PUNCT
fbem-18883	123	20	(	(	PUNCT
fbem-18883	123	21	2	2	X
fbem-18883	123	22	)	)	PUNCT
fbem-18883	123	23	un2	un2	NOUN
fbem-18883	123	24	:	:	PUNCT
fbem-18883	123	25	the	the	DET
fbem-18883	123	26	chatbot	chatbot	NOUN
fbem-18883	123	27	does	do	AUX
fbem-18883	123	28	not	not	PART
fbem-18883	123	29	take	take	VERB
fbem-18883	123	30	your	your	PRON
fbem-18883	123	31	unique	unique	ADJ
fbem-18883	123	32	situation	situation	NOUN
fbem-18883	123	33	into	into	ADP
fbem-18883	123	34	account	account	NOUN
fbem-18883	123	35	,	,	PUNCT
fbem-18883	123	36	and	and	CCONJ
fbem-18883	123	37	(	(	PUNCT
fbem-18883	123	38	3	3	X
fbem-18883	123	39	)	)	PUNCT
fbem-18883	123	40	un3	un3	NOUN
fbem-18883	123	41	:	:	PUNCT
fbem-18883	123	42	the	the	DET
fbem-18883	123	43	chatbot	chatbot	NOUN
fbem-18883	123	44	does	do	AUX
fbem-18883	123	45	not	not	PART
fbem-18883	123	46	tailor	tailor	VERB
fbem-18883	123	47	its	its	PRON
fbem-18883	123	48	features	feature	NOUN
fbem-18883	123	49	to	to	ADP
fbem-18883	123	50	your	your	PRON
fbem-18883	123	51	unique	unique	ADJ
fbem-18883	123	52	situation	situation	NOUN
fbem-18883	123	53	.	.	PUNCT
fbem-18883	124	1	finally	finally	ADV
fbem-18883	124	2	demographic	demographic	ADJ
fbem-18883	124	3	variables	variable	NOUN
fbem-18883	124	4	such	such	ADJ
fbem-18883	124	5	as	as	ADP
fbem-18883	124	6	gender	gender	NOUN
fbem-18883	124	7	and	and	CCONJ
fbem-18883	124	8	age	age	NOUN
fbem-18883	124	9	are	be	AUX
fbem-18883	124	10	reported	report	VERB
fbem-18883	124	11	.	.	PUNCT
fbem-18883	125	1	results	result	NOUN
fbem-18883	125	2	.	.	PUNCT
fbem-18883	126	1	in	in	ADP
fbem-18883	126	2	this	this	DET
fbem-18883	126	3	experiment	experiment	NOUN
fbem-18883	126	4	,	,	PUNCT
fbem-18883	126	5	250	250	NUM
fbem-18883	126	6	participants	participant	NOUN
fbem-18883	126	7	were	be	AUX
fbem-18883	126	8	recruited	recruit	VERB
fbem-18883	126	9	online	online	ADV
fbem-18883	126	10	through	through	ADP
fbem-18883	126	11	the	the	DET
fbem-18883	126	12	credamo	credamo	NOUN
fbem-18883	126	13	platform	platform	NOUN
fbem-18883	126	14	and	and	CCONJ
fbem-18883	126	15	randomly	randomly	ADV
fbem-18883	126	16	assigned	assign	VERB
fbem-18883	126	17	to	to	ADP
fbem-18883	126	18	social	social	ADJ
fbem-18883	126	19	-	-	PUNCT
fbem-18883	126	20	oriented	orient	VERB
fbem-18883	126	21	and	and	CCONJ
fbem-18883	126	22	task	task	NOUN
fbem-18883	126	23	-	-	PUNCT
fbem-18883	126	24	oriented	orient	VERB
fbem-18883	126	25	groups	group	NOUN
fbem-18883	126	26	.	.	PUNCT
fbem-18883	127	1	the	the	DET
fbem-18883	127	2	final	final	ADJ
fbem-18883	127	3	valid	valid	ADJ
fbem-18883	127	4	sample	sample	NOUN
fbem-18883	127	5	of	of	ADP
fbem-18883	127	6	participants	participant	NOUN
fbem-18883	127	7	was	be	AUX
fbem-18883	127	8	determined	determine	VERB
fbem-18883	127	9	to	to	PART
fbem-18883	127	10	be	be	AUX
fbem-18883	127	11	204	204	NUM
fbem-18883	127	12	.	.	PUNCT
fbem-18883	128	1	in	in	ADP
fbem-18883	128	2	this	this	DET
fbem-18883	128	3	study	study	NOUN
fbem-18883	128	4	,	,	PUNCT
fbem-18883	128	5	the	the	DET
fbem-18883	128	6	reliability	reliability	NOUN
fbem-18883	128	7	test	test	NOUN
fbem-18883	128	8	of	of	ADP
fbem-18883	128	9	each	each	DET
fbem-18883	128	10	dimension	dimension	NOUN
fbem-18883	128	11	was	be	AUX
fbem-18883	128	12	conducted	conduct	VERB
fbem-18883	128	13	,	,	PUNCT
fbem-18883	128	14	and	and	CCONJ
fbem-18883	128	15	the	the	DET
fbem-18883	128	16	citc	citc	NOUN
fbem-18883	128	17	value	value	NOUN
fbem-18883	128	18	was	be	AUX
fbem-18883	128	19	greater	great	ADJ
fbem-18883	128	20	than	than	ADP
fbem-18883	128	21	0.4	0.4	NUM
fbem-18883	128	22	,	,	PUNCT
fbem-18883	128	23	and	and	CCONJ
fbem-18883	128	24	the	the	DET
fbem-18883	128	25	alpha	alpha	NOUN
fbem-18883	128	26	coefficient	coefficient	NOUN
fbem-18883	128	27	value	value	NOUN
fbem-18883	128	28	was	be	AUX
fbem-18883	128	29	more	more	ADJ
fbem-18883	128	30	than	than	ADP
fbem-18883	128	31	0.8	0.8	NUM
fbem-18883	128	32	,	,	PUNCT
fbem-18883	128	33	which	which	PRON
fbem-18883	128	34	indicated	indicate	VERB
fbem-18883	128	35	that	that	SCONJ
fbem-18883	128	36	the	the	DET
fbem-18883	128	37	internal	internal	ADJ
fbem-18883	128	38	consistency	consistency	NOUN
fbem-18883	128	39	of	of	ADP
fbem-18883	128	40	the	the	DET
fbem-18883	128	41	questionnaire	questionnaire	NOUN
fbem-18883	128	42	measurement	measurement	NOUN
fbem-18883	128	43	items	item	NOUN
fbem-18883	128	44	was	be	AUX
fbem-18883	128	45	better.the	better.the	DET
fbem-18883	128	46	cr	cr	PROPN
fbem-18883	128	47	value	value	NOUN
fbem-18883	128	48	was	be	AUX
fbem-18883	128	49	higher	high	ADJ
fbem-18883	128	50	than	than	ADP
fbem-18883	128	51	0.8	0.8	NUM
fbem-18883	128	52	,	,	PUNCT
fbem-18883	128	53	while	while	SCONJ
fbem-18883	128	54	the	the	DET
fbem-18883	128	55	ave	ave	NOUN
fbem-18883	128	56	value	value	NOUN
fbem-18883	128	57	was	be	AUX
fbem-18883	128	58	higher	high	ADJ
fbem-18883	128	59	than	than	ADP
fbem-18883	128	60	0.5	0.5	NUM
fbem-18883	128	61	,	,	PUNCT
fbem-18883	128	62	and	and	CCONJ
fbem-18883	128	63	the	the	DET
fbem-18883	128	64	kmo	kmo	PROPN
fbem-18883	128	65	value	value	NOUN
fbem-18883	128	66	was	be	AUX
fbem-18883	128	67	greater	great	ADJ
fbem-18883	128	68	than	than	ADP
fbem-18883	128	69	0.7	0.7	NUM
fbem-18883	128	70	,	,	PUNCT
fbem-18883	128	71	which	which	PRON
fbem-18883	128	72	indicated	indicate	VERB
fbem-18883	128	73	that	that	SCONJ
fbem-18883	128	74	the	the	DET
fbem-18883	128	75	validity	validity	NOUN
fbem-18883	128	76	of	of	ADP
fbem-18883	128	77	the	the	DET
fbem-18883	128	78	factor	factor	NOUN
fbem-18883	128	79	dimensions	dimension	NOUN
fbem-18883	128	80	was	be	AUX
fbem-18883	128	81	higher	high	ADJ
fbem-18883	128	82	,	,	PUNCT
fbem-18883	128	83	and	and	CCONJ
fbem-18883	128	84	they	they	PRON
fbem-18883	128	85	were	be	AUX
fbem-18883	128	86	well	well	ADV
fbem-18883	128	87	correlated	correlate	VERB
fbem-18883	128	88	with	with	ADP
fbem-18883	128	89	each	each	DET
fbem-18883	128	90	other	other	ADJ
fbem-18883	128	91	,	,	PUNCT
fbem-18883	128	92	and	and	CCONJ
fbem-18883	128	93	all	all	DET
fbem-18883	128	94	dimensions	dimension	NOUN
fbem-18883	128	95	could	could	AUX
fbem-18883	128	96	be	be	AUX
fbem-18883	128	97	used	use	VERB
fbem-18883	128	98	for	for	ADP
fbem-18883	128	99	factor	factor	NOUN
fbem-18883	128	100	analysis	analysis	NOUN
fbem-18883	128	101	.	.	PUNCT
fbem-18883	129	1	the	the	DET
fbem-18883	129	2	results	result	NOUN
fbem-18883	129	3	show	show	VERB
fbem-18883	129	4	that	that	SCONJ
fbem-18883	129	5	social	social	ADJ
fbem-18883	129	6	-	-	PUNCT
fbem-18883	129	7	oriented	orient	VERB
fbem-18883	129	8	service	service	NOUN
fbem-18883	129	9	failure	failure	NOUN
fbem-18883	129	10	leads	lead	VERB
fbem-18883	129	11	to	to	ADP
fbem-18883	129	12	higher	high	ADJ
fbem-18883	129	13	uniqueness	uniqueness	NOUN
fbem-18883	129	14	neglect	neglect	NOUN
fbem-18883	129	15	perception	perception	NOUN
fbem-18883	129	16	relative	relative	ADJ
fbem-18883	129	17	to	to	ADP
fbem-18883	129	18	task	task	NOUN
fbem-18883	129	19	-	-	PUNCT
fbem-18883	129	20	oriented	orient	VERB
fbem-18883	129	21	chatbots	chatbot	NOUN
fbem-18883	129	22	,	,	PUNCT
fbem-18883	129	23	h2a	h2a	PROPN
fbem-18883	129	24	holds	hold	NOUN
fbem-18883	129	25	.	.	PUNCT
fbem-18883	130	1	and	and	CCONJ
fbem-18883	130	2	uniqueness	uniqueness	VERB
fbem-18883	130	3	neglect	neglect	NOUN
fbem-18883	130	4	perception	perception	NOUN
fbem-18883	130	5	negatively	negatively	ADV
fbem-18883	130	6	affects	affect	VERB
fbem-18883	130	7	consumer	consumer	NOUN
fbem-18883	130	8	adoption	adoption	NOUN
fbem-18883	130	9	intention	intention	NOUN
fbem-18883	130	10	.	.	PUNCT
fbem-18883	131	1	uniqueness	uniqueness	NOUN
fbem-18883	131	2	neglect	neglect	NOUN
fbem-18883	131	3	has	have	VERB
fbem-18883	131	4	a	a	DET
fbem-18883	131	5	significant	significant	ADJ
fbem-18883	131	6	negative	negative	ADJ
fbem-18883	131	7	effect	effect	NOUN
fbem-18883	131	8	on	on	ADP
fbem-18883	131	9	adoption	adoption	NOUN
fbem-18883	131	10	intention	intention	NOUN
fbem-18883	131	11	(	(	PUNCT
fbem-18883	131	12	β	β	X
fbem-18883	131	13	=	=	SYM
fbem-18883	131	14	-0.141	-0.141	X
fbem-18883	131	15	,	,	PUNCT
fbem-18883	131	16	p	p	X
fbem-18883	131	17	<	<	X
fbem-18883	131	18	0.001	0.001	NUM
fbem-18883	131	19	)	)	PUNCT
fbem-18883	131	20	,	,	PUNCT
fbem-18883	131	21	and	and	CCONJ
fbem-18883	131	22	h2b	h2b	PROPN
fbem-18883	131	23	holds	hold	VERB
fbem-18883	131	24	.	.	PUNCT
fbem-18883	132	1	this	this	DET
fbem-18883	132	2	study	study	NOUN
fbem-18883	132	3	uses	use	VERB
fbem-18883	132	4	spss27.0	spss27.0	PROPN
fbem-18883	132	5	software	software	NOUN
fbem-18883	132	6	using	use	VERB
fbem-18883	132	7	the	the	DET
fbem-18883	132	8	process	process	NOUN
fbem-18883	132	9	plugin	plugin	NOUN
fbem-18883	132	10	prepared	prepare	VERB
fbem-18883	132	11	by	by	ADP
fbem-18883	132	12	[	[	X
fbem-18883	132	13	4	4	NUM
fbem-18883	132	14	]	]	PUNCT
fbem-18883	132	15	,	,	PUNCT
fbem-18883	132	16	selecting	select	VERB
fbem-18883	132	17	the	the	DET
fbem-18883	132	18	model	model	NOUN
fbem-18883	132	19	model4	model4	PROPN
fbem-18883	132	20	,	,	PUNCT
fbem-18883	132	21	bootstrap	bootstrap	NOUN
fbem-18883	132	22	sampling	sample	VERB
fbem-18883	132	23	5000	5000	NUM
fbem-18883	132	24	times	time	NOUN
fbem-18883	132	25	for	for	ADP
fbem-18883	132	26	analysis	analysis	NOUN
fbem-18883	132	27	.	.	PUNCT
fbem-18883	133	1	the	the	DET
fbem-18883	133	2	results	result	NOUN
fbem-18883	133	3	are	be	AUX
fbem-18883	133	4	shown	show	VERB
fbem-18883	133	5	in	in	ADP
fbem-18883	133	6	table	table	NOUN
fbem-18883	133	7	5	5	NUM
fbem-18883	133	8	-	-	SYM
fbem-18883	133	9	10	10	NUM
fbem-18883	133	10	.	.	PUNCT
fbem-18883	134	1	as	as	SCONJ
fbem-18883	134	2	can	can	AUX
fbem-18883	134	3	be	be	AUX
fbem-18883	134	4	seen	see	VERB
fbem-18883	134	5	from	from	ADP
fbem-18883	134	6	the	the	DET
fbem-18883	134	7	table	table	NOUN
fbem-18883	134	8	,	,	PUNCT
fbem-18883	134	9	uniqueness	uniqueness	ADJ
fbem-18883	134	10	neglect	neglect	NOUN
fbem-18883	134	11	perception	perception	NOUN
fbem-18883	134	12	mediates	mediate	VERB
fbem-18883	134	13	the	the	DET
fbem-18883	134	14	relationship	relationship	NOUN
fbem-18883	134	15	between	between	ADP
fbem-18883	134	16	chatbot	chatbot	NOUN
fbem-18883	134	17	communication	communication	NOUN
fbem-18883	134	18	style	style	NOUN
fbem-18883	134	19	(	(	PUNCT
fbem-18883	134	20	0	0	NUM
fbem-18883	134	21	=	=	NUM
fbem-18883	134	22	task	task	NOUN
fbem-18883	134	23	oriented	orient	VERB
fbem-18883	134	24	,	,	PUNCT
fbem-18883	134	25	1	1	NUM
fbem-18883	134	26	=	=	NUM
fbem-18883	134	27	social	social	ADJ
fbem-18883	134	28	oriented	orient	VERB
fbem-18883	134	29	)	)	PUNCT
fbem-18883	134	30	and	and	CCONJ
fbem-18883	134	31	adoption	adoption	NOUN
fbem-18883	134	32	willingness	willingness	NOUN
fbem-18883	134	33	(	(	PUNCT
fbem-18883	134	34	boot	boot	NOUN
fbem-18883	134	35	llci=0.068	llci=0.068	PROPN
fbem-18883	134	36	,	,	PUNCT
fbem-18883	134	37	boot	boot	PROPN
fbem-18883	134	38	ulci=0.100	ulci=0.100	PROPN
fbem-18883	134	39	,	,	PUNCT
fbem-18883	134	40	not	not	PART
fbem-18883	134	41	including	include	VERB
fbem-18883	134	42	0	0	NUM
fbem-18883	134	43	)	)	PUNCT
fbem-18883	134	44	,	,	PUNCT
fbem-18883	134	45	with	with	ADP
fbem-18883	134	46	an	an	DET
fbem-18883	134	47	effect	effect	NOUN
fbem-18883	134	48	value	value	NOUN
fbem-18883	134	49	of	of	ADP
fbem-18883	134	50	0.009	0.009	NUM
fbem-18883	134	51	,	,	PUNCT
fbem-18883	134	52	and	and	CCONJ
fbem-18883	134	53	h2c	h2c	PROPN
fbem-18883	134	54	is	be	AUX
fbem-18883	134	55	verified	verify	VERB
fbem-18883	134	56	.	.	PUNCT
fbem-18883	135	1	5	5	X
fbem-18883	135	2	.	.	X
fbem-18883	135	3	study	study	VERB
fbem-18883	135	4	3	3	NUM
fbem-18883	135	5	the	the	DET
fbem-18883	135	6	purpose	purpose	NOUN
fbem-18883	135	7	of	of	ADP
fbem-18883	135	8	this	this	DET
fbem-18883	135	9	experiment	experiment	NOUN
fbem-18883	135	10	was	be	AUX
fbem-18883	135	11	to	to	PART
fbem-18883	135	12	further	far	ADV
fbem-18883	135	13	validate	validate	VERB
fbem-18883	135	14	the	the	DET
fbem-18883	135	15	matching	matching	NOUN
fbem-18883	135	16	relationship	relationship	NOUN
fbem-18883	135	17	between	between	ADP
fbem-18883	135	18	different	different	ADJ
fbem-18883	135	19	service	service	NOUN
fbem-18883	135	20	remedies	remedy	NOUN
fbem-18883	135	21	and	and	CCONJ
fbem-18883	135	22	communication	communication	NOUN
fbem-18883	135	23	styles	style	NOUN
fbem-18883	135	24	.	.	PUNCT
fbem-18883	136	1	the	the	DET
fbem-18883	136	2	effectiveness	effectiveness	NOUN
fbem-18883	136	3	of	of	ADP
fbem-18883	136	4	the	the	DET
fbem-18883	136	5	three	three	NUM
fbem-18883	136	6	service	service	NOUN
fbem-18883	136	7	remedial	remedial	ADJ
fbem-18883	136	8	mechanisms	mechanism	NOUN
fbem-18883	136	9	of	of	ADP
fbem-18883	136	10	humor	humor	NOUN
fbem-18883	136	11	,	,	PUNCT
fbem-18883	136	12	apology	apology	NOUN
fbem-18883	136	13	and	and	CCONJ
fbem-18883	136	14	compensation	compensation	NOUN
fbem-18883	136	15	is	be	AUX
fbem-18883	136	16	verified	verify	VERB
fbem-18883	136	17	through	through	ADP
fbem-18883	136	18	pretest	pretest	NOUN
fbem-18883	136	19	1	1	NUM
fbem-18883	136	20	.	.	X
fbem-18883	136	21	5.1	5.1	NUM
fbem-18883	136	22	.	.	PUNCT
fbem-18883	137	1	pretest	pretest	VERB
fbem-18883	137	2	1	1	NUM
fbem-18883	137	3	in	in	ADP
fbem-18883	137	4	pretest	pret	ADJ
fbem-18883	137	5	1	1	NUM
fbem-18883	137	6	,	,	PUNCT
fbem-18883	137	7	the	the	DET
fbem-18883	137	8	material	material	NOUN
fbem-18883	137	9	of	of	ADP
fbem-18883	137	10	kobel	kobel	PROPN
fbem-18883	137	11	et	et	PROPN
fbem-18883	137	12	al	al	PROPN
fbem-18883	137	13	.	.	PUNCT
fbem-18883	138	1	(	(	PUNCT
fbem-18883	138	2	kobel	kobel	PROPN
fbem-18883	138	3	&	&	CCONJ
fbem-18883	138	4	groeppelklein	groeppelklein	NOUN
fbem-18883	138	5	,	,	PUNCT
fbem-18883	138	6	2021	2021	NUM
fbem-18883	138	7	)	)	PUNCT
fbem-18883	138	8	was	be	AUX
fbem-18883	138	9	borrowed	borrow	VERB
fbem-18883	138	10	to	to	PART
fbem-18883	138	11	codify	codify	VERB
fbem-18883	138	12	the	the	DET
fbem-18883	138	13	service	service	NOUN
fbem-18883	138	14	scenarios	scenario	NOUN
fbem-18883	138	15	of	of	ADP
fbem-18883	138	16	chatbots	chatbot	NOUN
fbem-18883	138	17	.	.	PUNCT
fbem-18883	139	1	the	the	DET
fbem-18883	139	2	humor	humor	NOUN
fbem-18883	139	3	defined	define	VERB
fbem-18883	139	4	in	in	ADP
fbem-18883	139	5	this	this	DET
fbem-18883	139	6	paper	paper	NOUN
fbem-18883	139	7	is	be	AUX
fbem-18883	139	8	self	self	NOUN
fbem-18883	139	9	-	-	PUNCT
fbem-18883	139	10	deprecating	deprecate	VERB
fbem-18883	139	11	humor	humor	NOUN
fbem-18883	139	12	.	.	PUNCT
fbem-18883	140	1	the	the	DET
fbem-18883	140	2	first	first	ADJ
fbem-18883	140	3	step	step	NOUN
fbem-18883	140	4	was	be	AUX
fbem-18883	140	5	to	to	PART
fbem-18883	140	6	check	check	VERB
fbem-18883	140	7	whether	whether	SCONJ
fbem-18883	140	8	the	the	DET
fbem-18883	140	9	participants	participant	NOUN
fbem-18883	140	10	understood	understand	VERB
fbem-18883	140	11	the	the	DET
fbem-18883	140	12	joke	joke	NOUN
fbem-18883	140	13	"	"	PUNCT
fbem-18883	140	14	artificial	artificial	ADJ
fbem-18883	140	15	retardation	retardation	NOUN
fbem-18883	140	16	"	"	PUNCT
fbem-18883	140	17	and	and	CCONJ
fbem-18883	140	18	whether	whether	SCONJ
fbem-18883	140	19	the	the	DET
fbem-18883	140	20	self	self	NOUN
fbem-18883	140	21	-	-	PUNCT
fbem-18883	140	22	deprecating	deprecate	VERB
fbem-18883	140	23	humor	humor	NOUN
fbem-18883	140	24	was	be	AUX
fbem-18883	140	25	appropriate	appropriate	ADJ
fbem-18883	140	26	(	(	PUNCT
fbem-18883	140	27	seven	seven	NUM
fbem-18883	140	28	semantic	semantic	ADJ
fbem-18883	140	29	differences	difference	NOUN
fbem-18883	140	30	,	,	PUNCT
fbem-18883	140	31	no	no	DET
fbem-18883	140	32	humor	humor	NOUN
fbem-18883	140	33	,	,	PUNCT
fbem-18883	140	34	humor	humor	NOUN
fbem-18883	140	35	)	)	PUNCT
fbem-18883	140	36	.	.	PUNCT
fbem-18883	141	1	the	the	DET
fbem-18883	141	2	validity	validity	NOUN
fbem-18883	141	3	of	of	ADP
fbem-18883	141	4	the	the	DET
fbem-18883	141	5	measure	measure	NOUN
fbem-18883	141	6	of	of	ADP
fbem-18883	141	7	apology	apology	NOUN
fbem-18883	141	8	was	be	AUX
fbem-18883	141	9	defined	define	VERB
fbem-18883	141	10	by	by	ADP
fbem-18883	141	11	"	"	PUNCT
fbem-18883	141	12	honesty	honesty	NOUN
fbem-18883	141	13	"	"	PUNCT
fbem-18883	141	14	(	(	PUNCT
fbem-18883	141	15	seven	seven	NUM
fbem-18883	141	16	-	-	PUNCT
fbem-18883	141	17	point	point	NOUN
fbem-18883	141	18	semantic	semantic	ADJ
fbem-18883	141	19	differential	differential	NOUN
fbem-18883	141	20	,	,	PUNCT
fbem-18883	141	21	dishonest	dishonest	ADJ
fbem-18883	141	22	/	/	SYM
fbem-18883	141	23	honest	honest	ADJ
fbem-18883	141	24	)	)	PUNCT
fbem-18883	141	25	to	to	PART
fbem-18883	141	26	ensure	ensure	VERB
fbem-18883	141	27	that	that	SCONJ
fbem-18883	141	28	the	the	DET
fbem-18883	141	29	apology	apology	NOUN
fbem-18883	141	30	was	be	AUX
fbem-18883	141	31	perceived	perceive	VERB
fbem-18883	141	32	as	as	ADP
fbem-18883	141	33	real	real	ADJ
fbem-18883	141	34	and	and	CCONJ
fbem-18883	141	35	not	not	PART
fbem-18883	141	36	fake(roschk	fake(roschk	PROPN
fbem-18883	141	37	&	&	CCONJ
fbem-18883	141	38	kaiser	kaiser	PROPN
fbem-18883	141	39	,	,	PUNCT
fbem-18883	141	40	2013	2013	NUM
fbem-18883	141	41	)	)	PUNCT
fbem-18883	141	42	.	.	PUNCT
fbem-18883	142	1	fiftyeight	fiftyeight	VERB
fbem-18883	142	2	valid	valid	ADJ
fbem-18883	142	3	questionnaires	questionnaire	NOUN
fbem-18883	142	4	were	be	AUX
fbem-18883	142	5	collected	collect	VERB
fbem-18883	142	6	through	through	ADP
fbem-18883	142	7	credamo	credamo	NOUN
fbem-18883	142	8	,	,	PUNCT
fbem-18883	142	9	where	where	SCONJ
fbem-18883	142	10	consumers	consumer	NOUN
fbem-18883	142	11	rated	rate	VERB
fbem-18883	142	12	each	each	PRON
fbem-18883	142	13	of	of	ADP
fbem-18883	142	14	the	the	DET
fbem-18883	142	15	three	three	NUM
fbem-18883	142	16	types	type	NOUN
fbem-18883	142	17	of	of	ADP
fbem-18883	142	18	redress	redress	NOUN
fbem-18883	142	19	mechanisms	mechanism	NOUN
fbem-18883	142	20	,	,	PUNCT
fbem-18883	142	21	"	"	PUNCT
fbem-18883	142	22	apology	apology	NOUN
fbem-18883	142	23	"	"	PUNCT
fbem-18883	142	24	,	,	PUNCT
fbem-18883	142	25	"	"	PUNCT
fbem-18883	142	26	compensation	compensation	NOUN
fbem-18883	142	27	"	"	PUNCT
fbem-18883	142	28	and	and	CCONJ
fbem-18883	142	29	"	"	PUNCT
fbem-18883	142	30	humor	humor	NOUN
fbem-18883	142	31	"	"	PUNCT
fbem-18883	142	32	.	.	PUNCT
fbem-18883	143	1	the	the	DET
fbem-18883	143	2	results	result	NOUN
fbem-18883	143	3	showed	show	VERB
fbem-18883	143	4	that	that	SCONJ
fbem-18883	143	5	apology	apology	NOUN
fbem-18883	143	6	was	be	AUX
fbem-18883	143	7	considered	consider	VERB
fbem-18883	143	8	honest	honest	ADJ
fbem-18883	143	9	(	(	PUNCT
fbem-18883	143	10	m	m	PROPN
fbem-18883	143	11	=	=	SYM
fbem-18883	143	12	4.7368	4.7368	NUM
fbem-18883	143	13	,	,	PUNCT
fbem-18883	143	14	sd	sd	ADP
fbem-18883	143	15	=	=	SYM
fbem-18883	143	16	1.4469	1.4469	NUM
fbem-18883	143	17	,	,	PUNCT
fbem-18883	143	18	t(18	t(18	NOUN
fbem-18883	143	19	)	)	PUNCT
fbem-18883	143	20	=	=	PUNCT
fbem-18883	143	21	2.220	2.220	NUM
fbem-18883	143	22	,	,	PUNCT
fbem-18883	143	23	p	p	X
fbem-18883	143	24	=	=	NOUN
fbem-18883	143	25	0.040	0.040	NUM
fbem-18883	143	26	)	)	PUNCT
fbem-18883	143	27	;	;	PUNCT
fbem-18883	143	28	compensation	compensation	NOUN
fbem-18883	143	29	was	be	AUX
fbem-18883	143	30	also	also	ADV
fbem-18883	143	31	appropriate	appropriate	ADJ
fbem-18883	143	32	(	(	PUNCT
fbem-18883	143	33	m	m	VERB
fbem-18883	143	34	=	=	SYM
fbem-18883	143	35	5.0000	5.0000	NUM
fbem-18883	143	36	,	,	PUNCT
fbem-18883	143	37	sd	sd	ADP
fbem-18883	143	38	=	=	SYM
fbem-18883	143	39	1.4951	1.4951	NUM
fbem-18883	143	40	,	,	PUNCT
fbem-18883	143	41	t(17	t(17	ADJ
fbem-18883	143	42	)	)	PUNCT
fbem-18883	143	43	=	=	SYM
fbem-18883	143	44	2.838	2.838	NUM
fbem-18883	143	45	,	,	PUNCT
fbem-18883	143	46	p	p	X
fbem-18883	143	47	=	=	NOUN
fbem-18883	143	48	0.011	0.011	NUM
fbem-18883	143	49	)	)	PUNCT
fbem-18883	143	50	;	;	PUNCT
fbem-18883	143	51	and	and	CCONJ
fbem-18883	143	52	humor	humor	NOUN
fbem-18883	143	53	was	be	AUX
fbem-18883	143	54	also	also	ADV
fbem-18883	143	55	appropriate	appropriate	ADJ
fbem-18883	143	56	(	(	PUNCT
fbem-18883	143	57	m	m	PROPN
fbem-18883	143	58	=	=	SYM
fbem-18883	143	59	4.9128	4.9128	NUM
fbem-18883	143	60	,	,	PUNCT
fbem-18883	143	61	sd	sd	ADP
fbem-18883	143	62	=	=	SYM
fbem-18883	143	63	1.3416	1.3416	NUM
fbem-18883	143	64	,	,	PUNCT
fbem-18883	143	65	t(17	t(17	ADJ
fbem-18883	143	66	)	)	PUNCT
fbem-18883	143	67	=	=	SYM
fbem-18883	143	68	2.838	2.838	NUM
fbem-18883	143	69	,	,	PUNCT
fbem-18883	143	70	p	p	X
fbem-18883	143	71	=	=	NOUN
fbem-18883	143	72	0.011	0.011	NUM
fbem-18883	143	73	)	)	PUNCT
fbem-18883	143	74	.	.	PUNCT
fbem-18883	144	1	t(17	t(17	VERB
fbem-18883	144	2	)	)	PUNCT
fbem-18883	144	3	=	=	PUNCT
fbem-18883	145	1	2.864	2.864	NUM
fbem-18883	145	2	,	,	PUNCT
fbem-18883	145	3	p	p	X
fbem-18883	145	4	=	=	PROPN
fbem-18883	145	5	0.012	0.012	NUM
fbem-18883	145	6	)	)	PUNCT
fbem-18883	145	7	,	,	PUNCT
fbem-18883	145	8	and	and	CCONJ
fbem-18883	145	9	participants	participant	NOUN
fbem-18883	145	10	fully	fully	ADV
fbem-18883	145	11	understood	understand	VERB
fbem-18883	145	12	the	the	DET
fbem-18883	145	13	joke	joke	NOUN
fbem-18883	145	14	(	(	PUNCT
fbem-18883	145	15	m	m	PROPN
fbem-18883	145	16	=	=	SYM
fbem-18883	145	17	6.3214	6.3214	NUM
fbem-18883	145	18	,	,	PUNCT
fbem-18883	145	19	sd	sd	ADP
fbem-18883	145	20	=	=	SYM
fbem-18883	145	21	1.3592	1.3592	NUM
fbem-18883	145	22	,	,	PUNCT
fbem-18883	145	23	t(17	t(17	ADJ
fbem-18883	145	24	)	)	PUNCT
fbem-18883	145	25	=	=	SYM
fbem-18883	145	26	2.912	2.912	NUM
fbem-18883	145	27	,	,	PUNCT
fbem-18883	145	28	p	p	X
fbem-18883	145	29	=	=	NOUN
fbem-18883	145	30	0.009	0.009	NUM
fbem-18883	145	31	)	)	PUNCT
fbem-18883	145	32	.	.	PUNCT
fbem-18883	146	1	additionally	additionally	ADV
fbem-18883	146	2	,	,	PUNCT
fbem-18883	146	3	the	the	DET
fbem-18883	146	4	humor	humor	NOUN
fbem-18883	146	5	statement	statement	NOUN
fbem-18883	146	6	was	be	AUX
fbem-18883	146	7	perceived	perceive	VERB
fbem-18883	146	8	as	as	ADP
fbem-18883	146	9	funnier	funny	ADJ
fbem-18883	146	10	than	than	ADP
fbem-18883	146	11	the	the	DET
fbem-18883	146	12	neutral	neutral	ADJ
fbem-18883	146	13	statement	statement	NOUN
fbem-18883	146	14	(	(	PUNCT
fbem-18883	146	15	m	m	NOUN
fbem-18883	146	16	humor	humor	NOUN
fbem-18883	146	17	=	=	SYM
fbem-18883	146	18	3.7907	3.7907	NUM
fbem-18883	146	19	,	,	PUNCT
fbem-18883	146	20	sd	sd	ADP
fbem-18883	146	21	humor	humor	NOUN
fbem-18883	146	22	=	=	SYM
fbem-18883	146	23	1.8548	1.8548	NUM
fbem-18883	146	24	;	;	PUNCT
fbem-18883	146	25	m	m	VERB
fbem-18883	146	26	neutral	neutral	ADJ
fbem-18883	146	27	=	=	PUNCT
fbem-18883	146	28	1.9674	1.9674	NUM
fbem-18883	146	29	,	,	PUNCT
fbem-18883	146	30	sd	sd	ADP
fbem-18883	146	31	neutral	neutral	ADJ
fbem-18883	146	32	=	=	SYM
fbem-18883	146	33	0.8348	0.8348	NUM
fbem-18883	146	34	,	,	PUNCT
fbem-18883	146	35	p	p	X
fbem-18883	146	36	<	<	X
fbem-18883	146	37	0.001	0.001	NUM
fbem-18883	146	38	)	)	PUNCT
fbem-18883	146	39	.	.	PUNCT
fbem-18883	147	1	the	the	DET
fbem-18883	147	2	three	three	NUM
fbem-18883	147	3	service	service	NOUN
fbem-18883	147	4	remedies	remedy	NOUN
fbem-18883	147	5	were	be	AUX
fbem-18883	147	6	manipulated	manipulate	VERB
fbem-18883	147	7	successfully	successfully	ADV
fbem-18883	147	8	.	.	PUNCT
fbem-18883	148	1	5.2	5.2	NUM
fbem-18883	148	2	.	.	PUNCT
fbem-18883	148	3	formal	formal	ADJ
fbem-18883	148	4	experiment	experiment	NOUN
fbem-18883	148	5	a	a	DET
fbem-18883	148	6	valid	valid	ADJ
fbem-18883	148	7	sample	sample	NOUN
fbem-18883	148	8	of	of	ADP
fbem-18883	148	9	300	300	NUM
fbem-18883	148	10	participants	participant	NOUN
fbem-18883	148	11	was	be	AUX
fbem-18883	148	12	recruited	recruit	VERB
fbem-18883	148	13	online	online	ADV
fbem-18883	148	14	via	via	ADP
fbem-18883	148	15	165	165	NUM
fbem-18883	148	16	the	the	DET
fbem-18883	148	17	credamo	credamo	NOUN
fbem-18883	148	18	platform	platform	NOUN
fbem-18883	148	19	and	and	CCONJ
fbem-18883	148	20	randomly	randomly	ADV
fbem-18883	148	21	assigned	assign	VERB
fbem-18883	148	22	to	to	ADP
fbem-18883	148	23	any	any	DET
fbem-18883	148	24	group	group	NOUN
fbem-18883	148	25	of	of	ADP
fbem-18883	148	26	2	2	NUM
fbem-18883	148	27	(	(	PUNCT
fbem-18883	148	28	task	task	NOUN
fbem-18883	148	29	-	-	PUNCT
fbem-18883	148	30	oriented	orient	VERB
fbem-18883	148	31	vs.	vs.	ADP
fbem-18883	148	32	socially	socially	ADV
fbem-18883	148	33	-	-	PUNCT
fbem-18883	148	34	oriented	orient	VERB
fbem-18883	148	35	)	)	PUNCT
fbem-18883	148	36	×	×	NOUN
fbem-18883	148	37	3	3	NUM
fbem-18883	148	38	(	(	PUNCT
fbem-18883	148	39	apology	apology	NOUN
fbem-18883	148	40	vs.	vs.	ADP
fbem-18883	148	41	compensation	compensation	NOUN
fbem-18883	148	42	vs.	vs.	ADP
fbem-18883	148	43	humor	humor	NOUN
fbem-18883	148	44	)	)	PUNCT
fbem-18883	148	45	.	.	PUNCT
fbem-18883	149	1	after	after	ADP
fbem-18883	149	2	viewing	view	VERB
fbem-18883	149	3	the	the	DET
fbem-18883	149	4	screenshots	screenshot	NOUN
fbem-18883	149	5	of	of	ADP
fbem-18883	149	6	the	the	DET
fbem-18883	149	7	conversation	conversation	NOUN
fbem-18883	149	8	between	between	ADP
fbem-18883	149	9	the	the	DET
fbem-18883	149	10	customer	customer	NOUN
fbem-18883	149	11	and	and	CCONJ
fbem-18883	149	12	the	the	DET
fbem-18883	149	13	chatbot	chatbot	NOUN
fbem-18883	149	14	,	,	PUNCT
fbem-18883	149	15	the	the	DET
fbem-18883	149	16	subjects	subject	NOUN
fbem-18883	149	17	filled	fill	VERB
fbem-18883	149	18	in	in	ADP
fbem-18883	149	19	the	the	DET
fbem-18883	149	20	same	same	ADJ
fbem-18883	149	21	measurement	measurement	NOUN
fbem-18883	149	22	question	question	NOUN
fbem-18883	149	23	items	item	NOUN
fbem-18883	149	24	of	of	ADP
fbem-18883	149	25	experiment	experiment	NOUN
fbem-18883	149	26	1	1	NUM
fbem-18883	149	27	and	and	CCONJ
fbem-18883	149	28	experiment	experiment	NOUN
fbem-18883	149	29	2	2	NUM
fbem-18883	149	30	,	,	PUNCT
fbem-18883	149	31	details	detail	NOUN
fbem-18883	149	32	of	of	ADP
fbem-18883	149	33	which	which	PRON
fbem-18883	149	34	can	can	AUX
fbem-18883	149	35	be	be	AUX
fbem-18883	149	36	found	find	VERB
fbem-18883	149	37	in	in	ADP
fbem-18883	149	38	the	the	DET
fbem-18883	149	39	appendix	appendix	NOUN
fbem-18883	149	40	.	.	PUNCT
fbem-18883	150	1	in	in	ADP
fbem-18883	150	2	terms	term	NOUN
fbem-18883	150	3	of	of	ADP
fbem-18883	150	4	moderating	moderating	NOUN
fbem-18883	150	5	variables	variable	NOUN
fbem-18883	150	6	,	,	PUNCT
fbem-18883	150	7	this	this	DET
fbem-18883	150	8	paper	paper	NOUN
fbem-18883	150	9	chooses	choose	VERB
fbem-18883	150	10	humor	humor	NOUN
fbem-18883	150	11	as	as	ADP
fbem-18883	150	12	the	the	DET
fbem-18883	150	13	baseline	baseline	NOUN
fbem-18883	150	14	(	(	PUNCT
fbem-18883	150	15	0	0	NUM
fbem-18883	150	16	)	)	PUNCT
fbem-18883	150	17	,	,	PUNCT
fbem-18883	150	18	which	which	PRON
fbem-18883	150	19	is	be	AUX
fbem-18883	150	20	compared	compare	VERB
fbem-18883	150	21	with	with	ADP
fbem-18883	150	22	apology	apology	NOUN
fbem-18883	150	23	(	(	PUNCT
fbem-18883	150	24	x1	x1	NOUN
fbem-18883	150	25	)	)	PUNCT
fbem-18883	150	26	or	or	CCONJ
fbem-18883	150	27	compensation	compensation	NOUN
fbem-18883	150	28	(	(	PUNCT
fbem-18883	150	29	x2	x2	PROPN
fbem-18883	150	30	)	)	PUNCT
fbem-18883	150	31	,	,	PUNCT
fbem-18883	150	32	and	and	CCONJ
fbem-18883	150	33	uses	use	VERB
fbem-18883	150	34	multifactorial	multifactorial	ADJ
fbem-18883	150	35	anova	anova	PROPN
fbem-18883	150	36	in	in	ADP
fbem-18883	150	37	spss27	spss27	NOUN
fbem-18883	150	38	to	to	PART
fbem-18883	150	39	conduct	conduct	VERB
fbem-18883	150	40	the	the	DET
fbem-18883	150	41	subsequent	subsequent	ADJ
fbem-18883	150	42	analysis	analysis	NOUN
fbem-18883	150	43	.	.	PUNCT
fbem-18883	151	1	in	in	ADP
fbem-18883	151	2	this	this	DET
fbem-18883	151	3	paper	paper	NOUN
fbem-18883	151	4	,	,	PUNCT
fbem-18883	151	5	we	we	PRON
fbem-18883	151	6	draw	draw	VERB
fbem-18883	151	7	on	on	ADP
fbem-18883	151	8	the	the	DET
fbem-18883	151	9	research	research	NOUN
fbem-18883	151	10	practice	practice	NOUN
fbem-18883	151	11	of	of	ADP
fbem-18883	151	12	zhang(zhang	zhang(zhang	PROPN
fbem-18883	151	13	et	et	PROPN
fbem-18883	151	14	al	al	PROPN
fbem-18883	151	15	.	.	PROPN
fbem-18883	151	16	,	,	PUNCT
fbem-18883	151	17	2022	2022	NUM
fbem-18883	151	18	)	)	PUNCT
fbem-18883	151	19	,	,	PUNCT
fbem-18883	151	20	for	for	ADP
fbem-18883	151	21	a	a	DET
fbem-18883	151	22	given	give	VERB
fbem-18883	151	23	scenario	scenario	NOUN
fbem-18883	151	24	,	,	PUNCT
fbem-18883	151	25	the	the	DET
fbem-18883	151	26	mean	mean	ADJ
fbem-18883	151	27	values	value	NOUN
fbem-18883	151	28	of	of	ADP
fbem-18883	151	29	different	different	ADJ
fbem-18883	151	30	remediation	remediation	NOUN
fbem-18883	151	31	types	type	NOUN
fbem-18883	151	32	(	(	PUNCT
fbem-18883	151	33	e.g.	e.g.	ADV
fbem-18883	151	34	,	,	PUNCT
fbem-18883	151	35	humor	humor	NOUN
fbem-18883	151	36	vs.	vs.	ADP
fbem-18883	151	37	apology	apology	NOUN
fbem-18883	151	38	)	)	PUNCT
fbem-18883	151	39	on	on	ADP
fbem-18883	151	40	consumer	consumer	NOUN
fbem-18883	151	41	adoption	adoption	NOUN
fbem-18883	151	42	intentions	intention	NOUN
fbem-18883	151	43	are	be	AUX
fbem-18883	151	44	subtracted	subtract	VERB
fbem-18883	151	45	to	to	PART
fbem-18883	151	46	form	form	VERB
fbem-18883	151	47	the	the	DET
fbem-18883	151	48	mean	mean	ADJ
fbem-18883	151	49	difference	difference	NOUN
fbem-18883	151	50	.	.	PUNCT
fbem-18883	152	1	when	when	SCONJ
fbem-18883	152	2	the	the	DET
fbem-18883	152	3	mean	mean	ADJ
fbem-18883	152	4	difference	difference	NOUN
fbem-18883	152	5	is	be	AUX
fbem-18883	152	6	significant	significant	ADJ
fbem-18883	152	7	(	(	PUNCT
fbem-18883	152	8	p<0.001	p<0.001	PROPN
fbem-18883	152	9	)	)	PUNCT
fbem-18883	152	10	,	,	PUNCT
fbem-18883	152	11	it	it	PRON
fbem-18883	152	12	indicates	indicate	VERB
fbem-18883	152	13	that	that	SCONJ
fbem-18883	152	14	the	the	DET
fbem-18883	152	15	remedy	remedy	NOUN
fbem-18883	152	16	is	be	AUX
fbem-18883	152	17	differentiated	differentiate	VERB
fbem-18883	152	18	compared	compare	VERB
fbem-18883	152	19	to	to	ADP
fbem-18883	152	20	other	other	ADJ
fbem-18883	152	21	types	type	NOUN
fbem-18883	152	22	of	of	ADP
fbem-18883	152	23	remedies	remedy	NOUN
fbem-18883	152	24	.	.	PUNCT
fbem-18883	153	1	specifically	specifically	ADV
fbem-18883	153	2	,	,	PUNCT
fbem-18883	153	3	when	when	SCONJ
fbem-18883	153	4	a	a	DET
fbem-18883	153	5	socially	socially	ADV
fbem-18883	153	6	oriented	orient	VERB
fbem-18883	153	7	chatbot	chatbot	NOUN
fbem-18883	153	8	service	service	NOUN
fbem-18883	153	9	fails	fail	VERB
fbem-18883	153	10	,	,	PUNCT
fbem-18883	153	11	humor	humor	NOUN
fbem-18883	153	12	as	as	ADP
fbem-18883	153	13	a	a	DET
fbem-18883	153	14	service	service	NOUN
fbem-18883	153	15	remediation	remediation	NOUN
fbem-18883	153	16	means	mean	VERB
fbem-18883	153	17	is	be	AUX
fbem-18883	153	18	better	well	ADJ
fbem-18883	153	19	than	than	ADP
fbem-18883	153	20	compensation	compensation	NOUN
fbem-18883	153	21	(	(	PUNCT
fbem-18883	153	22	mean	mean	INTJ
fbem-18883	153	23	difference	difference	NOUN
fbem-18883	153	24	of	of	ADP
fbem-18883	153	25	0.479	0.479	NUM
fbem-18883	153	26	vs.	vs.	ADP
fbem-18883	153	27	0.265	0.265	NUM
fbem-18883	153	28	,	,	PUNCT
fbem-18883	153	29	p<0.001	p<0.001	NOUN
fbem-18883	153	30	,	,	PUNCT
fbem-18883	153	31	respectively	respectively	ADV
fbem-18883	153	32	)	)	PUNCT
fbem-18883	153	33	,	,	PUNCT
fbem-18883	153	34	which	which	PRON
fbem-18883	153	35	significantly	significantly	ADV
fbem-18883	153	36	improves	improve	VERB
fbem-18883	153	37	consumers	consumer	NOUN
fbem-18883	153	38	'	'	PART
fbem-18883	153	39	adoption	adoption	NOUN
fbem-18883	153	40	intention	intention	NOUN
fbem-18883	153	41	,	,	PUNCT
fbem-18883	153	42	and	and	CCONJ
fbem-18883	153	43	the	the	DET
fbem-18883	153	44	experimental	experimental	ADJ
fbem-18883	153	45	results	result	NOUN
fbem-18883	153	46	also	also	ADV
fbem-18883	153	47	found	find	VERB
fbem-18883	153	48	that	that	SCONJ
fbem-18883	153	49	apologies	apology	NOUN
fbem-18883	153	50	as	as	ADP
fbem-18883	153	51	a	a	DET
fbem-18883	153	52	service	service	NOUN
fbem-18883	153	53	remediation	remediation	NOUN
fbem-18883	153	54	means	mean	NOUN
fbem-18883	153	55	do	do	AUX
fbem-18883	153	56	not	not	PART
fbem-18883	153	57	perform	perform	VERB
fbem-18883	153	58	as	as	ADV
fbem-18883	153	59	well	well	ADV
fbem-18883	153	60	as	as	ADP
fbem-18883	153	61	compensation	compensation	NOUN
fbem-18883	153	62	for	for	ADP
fbem-18883	153	63	chatbots	chatbot	NOUN
fbem-18883	153	64	with	with	ADP
fbem-18883	153	65	a	a	DET
fbem-18883	153	66	social	social	ADJ
fbem-18883	153	67	communication	communication	NOUN
fbem-18883	153	68	style	style	NOUN
fbem-18883	153	69	(	(	PUNCT
fbem-18883	153	70	mean	mean	INTJ
fbem-18883	153	71	difference	difference	NOUN
fbem-18883	153	72	of	of	ADP
fbem-18883	153	73	0.214	0.214	NUM
fbem-18883	153	74	(	(	PUNCT
fbem-18883	153	75	p<0.001	p<0.001	X
fbem-18883	153	76	)	)	PUNCT
fbem-18883	153	77	and	and	CCONJ
fbem-18883	153	78	humor	humor	NOUN
fbem-18883	153	79	(	(	PUNCT
fbem-18883	153	80	mean	mean	VERB
fbem-18883	153	81	difference	difference	NOUN
fbem-18883	153	82	0.479	0.479	NUM
fbem-18883	153	83	,	,	PUNCT
fbem-18883	153	84	p<0.001	p<0.001	PROPN
fbem-18883	153	85	)	)	PUNCT
fbem-18883	153	86	.	.	PUNCT
fbem-18883	154	1	when	when	SCONJ
fbem-18883	154	2	the	the	DET
fbem-18883	154	3	task	task	NOUN
fbem-18883	154	4	-	-	PUNCT
fbem-18883	154	5	oriented	orient	VERB
fbem-18883	154	6	chatbot	chatbot	NOUN
fbem-18883	154	7	service	service	NOUN
fbem-18883	154	8	fails	fail	VERB
fbem-18883	154	9	,	,	PUNCT
fbem-18883	154	10	compensation	compensation	NOUN
fbem-18883	154	11	is	be	AUX
fbem-18883	154	12	better	well	ADJ
fbem-18883	154	13	than	than	ADP
fbem-18883	154	14	apology	apology	NOUN
fbem-18883	154	15	and	and	CCONJ
fbem-18883	154	16	humor	humor	NOUN
fbem-18883	154	17	(	(	PUNCT
fbem-18883	154	18	mean	mean	INTJ
fbem-18883	154	19	difference	difference	NOUN
fbem-18883	154	20	of	of	ADP
fbem-18883	154	21	0.458	0.458	NUM
fbem-18883	154	22	vs.	vs.	ADP
fbem-18883	154	23	0.201	0.201	NUM
fbem-18883	154	24	,	,	PUNCT
fbem-18883	154	25	p<0.001	p<0.001	NOUN
fbem-18883	154	26	,	,	PUNCT
fbem-18883	154	27	respectively	respectively	ADV
fbem-18883	154	28	)	)	PUNCT
fbem-18883	154	29	,	,	PUNCT
fbem-18883	154	30	and	and	CCONJ
fbem-18883	154	31	apology	apology	NOUN
fbem-18883	154	32	fails	fail	VERB
fbem-18883	154	33	to	to	PART
fbem-18883	154	34	outperform	outperform	VERB
fbem-18883	154	35	humor	humor	NOUN
fbem-18883	154	36	(	(	PUNCT
fbem-18883	154	37	mean	mean	INTJ
fbem-18883	154	38	difference	difference	NOUN
fbem-18883	154	39	of	of	ADP
fbem-18883	154	40	0.257	0.257	NUM
fbem-18883	154	41	,	,	PUNCT
fbem-18883	154	42	p<0.001	p<0.001	PROPN
fbem-18883	154	43	)	)	PUNCT
fbem-18883	154	44	.	.	PUNCT
fbem-18883	155	1	6	6	X
fbem-18883	155	2	.	.	X
fbem-18883	155	3	conclusions	conclusion	NOUN
fbem-18883	155	4	and	and	CCONJ
fbem-18883	155	5	general	general	ADJ
fbem-18883	155	6	discussion	discussion	NOUN
fbem-18883	155	7	6.1	6.1	NUM
fbem-18883	155	8	.	.	PUNCT
fbem-18883	156	1	general	general	ADJ
fbem-18883	156	2	discussion	discussion	NOUN
fbem-18883	156	3	it	it	PRON
fbem-18883	156	4	was	be	AUX
fbem-18883	156	5	found	find	VERB
fbem-18883	156	6	that	that	SCONJ
fbem-18883	156	7	chatbots	chatbot	NOUN
fbem-18883	156	8	,	,	PUNCT
fbem-18883	156	9	regardless	regardless	ADV
fbem-18883	156	10	of	of	ADP
fbem-18883	156	11	their	their	PRON
fbem-18883	156	12	communication	communication	NOUN
fbem-18883	156	13	style	style	NOUN
fbem-18883	156	14	,	,	PUNCT
fbem-18883	156	15	inevitably	inevitably	ADV
fbem-18883	156	16	reduce	reduce	VERB
fbem-18883	156	17	customers	customer	NOUN
fbem-18883	156	18	'	'	PART
fbem-18883	156	19	willingness	willingness	NOUN
fbem-18883	156	20	to	to	PART
fbem-18883	156	21	adopt	adopt	VERB
fbem-18883	156	22	if	if	SCONJ
fbem-18883	156	23	they	they	PRON
fbem-18883	156	24	make	make	VERB
fbem-18883	156	25	mistakes	mistake	NOUN
fbem-18883	156	26	in	in	ADP
fbem-18883	156	27	their	their	PRON
fbem-18883	156	28	interactions	interaction	NOUN
fbem-18883	156	29	and	and	CCONJ
fbem-18883	156	30	services	service	NOUN
fbem-18883	156	31	.	.	PUNCT
fbem-18883	157	1	specifically	specifically	ADV
fbem-18883	157	2	,	,	PUNCT
fbem-18883	157	3	socially	socially	ADV
fbem-18883	157	4	oriented	orient	VERB
fbem-18883	157	5	(	(	PUNCT
fbem-18883	157	6	vs.	vs.	ADP
fbem-18883	157	7	task	task	NOUN
fbem-18883	157	8	-	-	PUNCT
fbem-18883	157	9	to	to	ADP
fbem-18883	157	10	-	-	PUNCT
fbem-18883	157	11	phase	phase	NOUN
fbem-18883	157	12	)	)	PUNCT
fbem-18883	157	13	chatbots	chatbot	NOUN
fbem-18883	157	14	are	be	AUX
fbem-18883	157	15	more	more	ADV
fbem-18883	157	16	susceptible	susceptible	ADJ
fbem-18883	157	17	to	to	ADP
fbem-18883	157	18	the	the	DET
fbem-18883	157	19	consequences	consequence	NOUN
fbem-18883	157	20	of	of	ADP
fbem-18883	157	21	service	service	NOUN
fbem-18883	157	22	failures	failure	NOUN
fbem-18883	157	23	because	because	SCONJ
fbem-18883	157	24	of	of	ADP
fbem-18883	157	25	their	their	PRON
fbem-18883	157	26	greater	great	ADJ
fbem-18883	157	27	emphasis	emphasis	NOUN
fbem-18883	157	28	on	on	ADP
fbem-18883	157	29	emotional	emotional	ADJ
fbem-18883	157	30	interactions	interaction	NOUN
fbem-18883	157	31	and	and	CCONJ
fbem-18883	157	32	humanization	humanization	NOUN
fbem-18883	157	33	,	,	PUNCT
fbem-18883	157	34	resulting	result	VERB
fbem-18883	157	35	in	in	ADP
fbem-18883	157	36	customers	customer	NOUN
fbem-18883	157	37	having	have	VERB
fbem-18883	157	38	higher	high	ADJ
fbem-18883	157	39	expectations	expectation	NOUN
fbem-18883	157	40	of	of	ADP
fbem-18883	157	41	their	their	PRON
fbem-18883	157	42	performance	performance	NOUN
fbem-18883	157	43	.	.	PUNCT
fbem-18883	158	1	in	in	ADP
fbem-18883	158	2	addition	addition	NOUN
fbem-18883	158	3	,	,	PUNCT
fbem-18883	158	4	uniqueness	uniqueness	ADJ
fbem-18883	158	5	neglect	neglect	NOUN
fbem-18883	158	6	mediates	mediate	NOUN
fbem-18883	158	7	the	the	DET
fbem-18883	158	8	relationship	relationship	NOUN
fbem-18883	158	9	between	between	ADP
fbem-18883	158	10	socially	socially	ADV
fbem-18883	158	11	oriented	orient	VERB
fbem-18883	158	12	(	(	PUNCT
fbem-18883	158	13	vs.	vs.	X
fbem-18883	158	14	task	task	NOUN
fbem-18883	158	15	-	-	PUNCT
fbem-18883	158	16	oriented	orient	VERB
fbem-18883	158	17	)	)	PUNCT
fbem-18883	158	18	chatbots	chatbot	NOUN
fbem-18883	158	19	and	and	CCONJ
fbem-18883	158	20	consumers	consumer	NOUN
fbem-18883	158	21	'	'	PART
fbem-18883	158	22	willingness	willingness	NOUN
fbem-18883	158	23	to	to	PART
fbem-18883	158	24	adopt	adopt	VERB
fbem-18883	158	25	,	,	PUNCT
fbem-18883	158	26	and	and	CCONJ
fbem-18883	158	27	social	social	ADJ
fbem-18883	158	28	chatbot	chatbot	NOUN
fbem-18883	158	29	service	service	NOUN
fbem-18883	158	30	failures	failure	NOUN
fbem-18883	158	31	bring	bring	VERB
fbem-18883	158	32	stronger	strong	ADJ
fbem-18883	158	33	perceptions	perception	NOUN
fbem-18883	158	34	of	of	ADP
fbem-18883	158	35	uniqueness	uniqueness	NOUN
fbem-18883	158	36	neglect	neglect	NOUN
fbem-18883	158	37	,	,	PUNCT
fbem-18883	158	38	which	which	PRON
fbem-18883	158	39	can	can	AUX
fbem-18883	158	40	lead	lead	VERB
fbem-18883	158	41	to	to	ADP
fbem-18883	158	42	consumers	consumer	NOUN
fbem-18883	158	43	'	'	PART
fbem-18883	158	44	reluctance	reluctance	NOUN
fbem-18883	158	45	to	to	PART
fbem-18883	158	46	adopt	adopt	VERB
fbem-18883	158	47	chatbots	chatbot	NOUN
fbem-18883	158	48	.	.	PUNCT
fbem-18883	159	1	finally	finally	ADV
fbem-18883	159	2	,	,	PUNCT
fbem-18883	159	3	this	this	DET
fbem-18883	159	4	paper	paper	NOUN
fbem-18883	159	5	also	also	ADV
fbem-18883	159	6	finds	find	VERB
fbem-18883	159	7	that	that	SCONJ
fbem-18883	159	8	different	different	ADJ
fbem-18883	159	9	service	service	NOUN
fbem-18883	159	10	remediation	remediation	NOUN
fbem-18883	159	11	approaches	approach	NOUN
fbem-18883	159	12	for	for	ADP
fbem-18883	159	13	different	different	ADJ
fbem-18883	159	14	types	type	NOUN
fbem-18883	159	15	of	of	ADP
fbem-18883	159	16	chatbots	chatbot	NOUN
fbem-18883	159	17	can	can	AUX
fbem-18883	159	18	directly	directly	ADV
fbem-18883	159	19	affect	affect	VERB
fbem-18883	159	20	consumers	consumer	NOUN
fbem-18883	159	21	'	'	PART
fbem-18883	159	22	adoption	adoption	NOUN
fbem-18883	159	23	intentions	intention	NOUN
fbem-18883	159	24	during	during	ADP
fbem-18883	159	25	their	their	PRON
fbem-18883	159	26	interactions	interaction	NOUN
fbem-18883	159	27	with	with	ADP
fbem-18883	159	28	chatbots	chatbot	NOUN
fbem-18883	159	29	.	.	PUNCT
fbem-18883	160	1	for	for	ADP
fbem-18883	160	2	social	social	ADJ
fbem-18883	160	3	chatbots	chatbot	NOUN
fbem-18883	160	4	,	,	PUNCT
fbem-18883	160	5	the	the	DET
fbem-18883	160	6	use	use	NOUN
fbem-18883	160	7	of	of	ADP
fbem-18883	160	8	humor	humor	NOUN
fbem-18883	160	9	as	as	ADP
fbem-18883	160	10	a	a	DET
fbem-18883	160	11	service	service	NOUN
fbem-18883	160	12	remediation	remediation	NOUN
fbem-18883	160	13	mechanism	mechanism	NOUN
fbem-18883	160	14	is	be	AUX
fbem-18883	160	15	more	more	ADV
fbem-18883	160	16	appropriate	appropriate	ADJ
fbem-18883	160	17	,	,	PUNCT
fbem-18883	160	18	whereas	whereas	SCONJ
fbem-18883	160	19	for	for	ADP
fbem-18883	160	20	task	task	NOUN
fbem-18883	160	21	-	-	PUNCT
fbem-18883	160	22	based	base	VERB
fbem-18883	160	23	bots	bot	NOUN
fbem-18883	160	24	,	,	PUNCT
fbem-18883	160	25	the	the	DET
fbem-18883	160	26	reparation	reparation	NOUN
fbem-18883	160	27	(	(	PUNCT
fbem-18883	160	28	moral	moral	ADJ
fbem-18883	160	29	compensation	compensation	NOUN
fbem-18883	160	30	)	)	PUNCT
fbem-18883	160	31	mechanism	mechanism	NOUN
fbem-18883	160	32	is	be	AUX
fbem-18883	160	33	better	well	ADJ
fbem-18883	160	34	able	able	ADJ
fbem-18883	160	35	to	to	PART
fbem-18883	160	36	ameliorate	ameliorate	VERB
fbem-18883	160	37	the	the	DET
fbem-18883	160	38	impact	impact	NOUN
fbem-18883	160	39	caused	cause	VERB
fbem-18883	160	40	by	by	ADP
fbem-18883	160	41	errors	error	NOUN
fbem-18883	160	42	.	.	PUNCT
fbem-18883	161	1	it	it	PRON
fbem-18883	161	2	is	be	AUX
fbem-18883	161	3	worth	worth	ADJ
fbem-18883	161	4	noting	note	VERB
fbem-18883	161	5	that	that	SCONJ
fbem-18883	161	6	apologies	apology	NOUN
fbem-18883	161	7	as	as	ADP
fbem-18883	161	8	a	a	DET
fbem-18883	161	9	remediation	remediation	NOUN
fbem-18883	161	10	method	method	NOUN
fbem-18883	161	11	usually	usually	ADV
fbem-18883	161	12	come	come	VERB
fbem-18883	161	13	across	across	ADP
fbem-18883	161	14	as	as	ADV
fbem-18883	161	15	stale	stale	ADJ
fbem-18883	161	16	and	and	CCONJ
fbem-18883	161	17	uninteresting	uninteresting	ADJ
fbem-18883	161	18	in	in	ADP
fbem-18883	161	19	both	both	CCONJ
fbem-18883	161	20	social	social	ADJ
fbem-18883	161	21	and	and	CCONJ
fbem-18883	161	22	task	task	NOUN
fbem-18883	161	23	contexts	contexts	NOUN
fbem-18883	161	24	,	,	PUNCT
fbem-18883	161	25	and	and	CCONJ
fbem-18883	161	26	are	be	AUX
fbem-18883	161	27	not	not	PART
fbem-18883	161	28	as	as	ADV
fbem-18883	161	29	good	good	ADJ
fbem-18883	161	30	as	as	ADP
fbem-18883	161	31	humor	humor	NOUN
fbem-18883	161	32	and	and	CCONJ
fbem-18883	161	33	compensation	compensation	NOUN
fbem-18883	161	34	in	in	ADP
fbem-18883	161	35	solving	solve	VERB
fbem-18883	161	36	the	the	DET
fbem-18883	161	37	problem	problem	NOUN
fbem-18883	161	38	and	and	CCONJ
fbem-18883	161	39	winning	win	VERB
fbem-18883	161	40	consumers	consumer	NOUN
fbem-18883	161	41	'	'	PART
fbem-18883	161	42	understanding	understanding	NOUN
fbem-18883	161	43	.	.	PUNCT
fbem-18883	162	1	6.2	6.2	NUM
fbem-18883	162	2	.	.	PUNCT
fbem-18883	163	1	theoretical	theoretical	ADJ
fbem-18883	163	2	implications	implication	NOUN
fbem-18883	163	3	there	there	PRON
fbem-18883	163	4	are	be	VERB
fbem-18883	163	5	several	several	ADJ
fbem-18883	163	6	theoretical	theoretical	ADJ
fbem-18883	163	7	innovations	innovation	NOUN
fbem-18883	163	8	in	in	ADP
fbem-18883	163	9	this	this	DET
fbem-18883	163	10	paper	paper	NOUN
fbem-18883	163	11	:	:	PUNCT
fbem-18883	163	12	first	first	ADV
fbem-18883	163	13	,	,	PUNCT
fbem-18883	163	14	most	most	ADJ
fbem-18883	163	15	of	of	ADP
fbem-18883	163	16	the	the	DET
fbem-18883	163	17	current	current	ADJ
fbem-18883	163	18	studies	study	NOUN
fbem-18883	163	19	use	use	VERB
fbem-18883	163	20	service	service	NOUN
fbem-18883	163	21	success	success	NOUN
fbem-18883	163	22	as	as	ADP
fbem-18883	163	23	a	a	DET
fbem-18883	163	24	context	context	NOUN
fbem-18883	163	25	to	to	PART
fbem-18883	163	26	derive	derive	VERB
fbem-18883	163	27	the	the	DET
fbem-18883	163	28	positive	positive	ADJ
fbem-18883	163	29	impact	impact	NOUN
fbem-18883	163	30	of	of	ADP
fbem-18883	163	31	anthropomorphism	anthropomorphism	NOUN
fbem-18883	163	32	on	on	ADP
fbem-18883	163	33	customer	customer	NOUN
fbem-18883	163	34	attitudes(holzwarth	attitudes(holzwarth	PROPN
fbem-18883	163	35	,	,	PUNCT
fbem-18883	163	36	janiszewski	janiszewski	NOUN
fbem-18883	163	37	,	,	PUNCT
fbem-18883	163	38	&	&	CCONJ
fbem-18883	163	39	neumann	neumann	PROPN
fbem-18883	163	40	,	,	PUNCT
fbem-18883	163	41	2006	2006	NUM
fbem-18883	163	42	;	;	PUNCT
fbem-18883	163	43	l.	l.	PROPN
fbem-18883	163	44	c.	c.	PROPN
fbem-18883	163	45	wang	wang	PROPN
fbem-18883	163	46	,	,	PUNCT
fbem-18883	163	47	baker	baker	PROPN
fbem-18883	163	48	,	,	PUNCT
fbem-18883	163	49	wagner	wagner	PROPN
fbem-18883	163	50	,	,	PUNCT
fbem-18883	163	51	&	&	CCONJ
fbem-18883	163	52	wakefield	wakefield	PROPN
fbem-18883	163	53	,	,	PUNCT
fbem-18883	163	54	2007	2007	NUM
fbem-18883	163	55	)	)	PUNCT
fbem-18883	163	56	.	.	PUNCT
fbem-18883	164	1	however	however	ADV
fbem-18883	164	2	,	,	PUNCT
fbem-18883	164	3	service	service	NOUN
fbem-18883	164	4	failure	failure	NOUN
fbem-18883	164	5	of	of	ADP
fbem-18883	164	6	chatbots	chatbot	NOUN
fbem-18883	164	7	is	be	AUX
fbem-18883	164	8	inevitable	inevitable	ADJ
fbem-18883	164	9	.	.	PUNCT
fbem-18883	165	1	in	in	ADP
fbem-18883	165	2	this	this	DET
fbem-18883	165	3	paper	paper	NOUN
fbem-18883	165	4	,	,	PUNCT
fbem-18883	165	5	we	we	PRON
fbem-18883	165	6	try	try	VERB
fbem-18883	165	7	to	to	PART
fbem-18883	165	8	explore	explore	VERB
fbem-18883	165	9	users	user	NOUN
fbem-18883	165	10	'	'	PART
fbem-18883	165	11	attitudes	attitude	NOUN
fbem-18883	165	12	towards	towards	ADP
fbem-18883	165	13	chatbots	chatbot	NOUN
fbem-18883	165	14	with	with	ADP
fbem-18883	165	15	different	different	ADJ
fbem-18883	165	16	communication	communication	NOUN
fbem-18883	165	17	styles	style	NOUN
fbem-18883	165	18	(	(	PUNCT
fbem-18883	165	19	social	social	ADV
fbem-18883	165	20	-	-	PUNCT
fbem-18883	165	21	oriented	orient	VERB
fbem-18883	165	22	vs.	vs.	ADP
fbem-18883	165	23	task	task	NOUN
fbem-18883	165	24	-	-	PUNCT
fbem-18883	165	25	oriented	orient	VERB
fbem-18883	165	26	)	)	PUNCT
fbem-18883	165	27	under	under	ADP
fbem-18883	165	28	service	service	NOUN
fbem-18883	165	29	failure	failure	NOUN
fbem-18883	165	30	scenarios	scenario	NOUN
fbem-18883	165	31	,	,	PUNCT
fbem-18883	165	32	extending	extend	VERB
fbem-18883	165	33	the	the	DET
fbem-18883	165	34	results	result	NOUN
fbem-18883	165	35	of	of	ADP
fbem-18883	165	36	research	research	NOUN
fbem-18883	165	37	on	on	ADP
fbem-18883	165	38	chatbot	chatbot	NOUN
fbem-18883	165	39	adoption	adoption	NOUN
fbem-18883	165	40	intentions	intention	NOUN
fbem-18883	165	41	under	under	ADP
fbem-18883	165	42	service	service	NOUN
fbem-18883	165	43	failure	failure	NOUN
fbem-18883	165	44	scenarios	scenario	NOUN
fbem-18883	165	45	.	.	PUNCT
fbem-18883	166	1	second	second	ADJ
fbem-18883	166	2	,	,	PUNCT
fbem-18883	166	3	while	while	SCONJ
fbem-18883	166	4	algorithms	algorithm	NOUN
fbem-18883	166	5	can	can	AUX
fbem-18883	166	6	efficiently	efficiently	ADV
fbem-18883	166	7	handle	handle	VERB
fbem-18883	166	8	objective	objective	ADJ
fbem-18883	166	9	and	and	CCONJ
fbem-18883	166	10	procedural	procedural	ADJ
fbem-18883	166	11	tasks	task	NOUN
fbem-18883	166	12	,	,	PUNCT
fbem-18883	166	13	they	they	PRON
fbem-18883	166	14	are	be	AUX
fbem-18883	166	15	poor	poor	ADJ
fbem-18883	166	16	at	at	ADP
fbem-18883	166	17	solving	solve	VERB
fbem-18883	166	18	subjectivity	subjectivity	NOUN
fbem-18883	166	19	and	and	CCONJ
fbem-18883	166	20	uniqueness	uniqueness	NOUN
fbem-18883	166	21	problems(castelo	problems(castelo	PROPN
fbem-18883	166	22	,	,	PUNCT
fbem-18883	166	23	bos	bos	NOUN
fbem-18883	166	24	,	,	PUNCT
fbem-18883	166	25	&	&	CCONJ
fbem-18883	166	26	lehmann	lehmann	PROPN
fbem-18883	166	27	,	,	PUNCT
fbem-18883	166	28	2019	2019	NUM
fbem-18883	166	29	;	;	PUNCT
fbem-18883	166	30	longoni	longoni	PROPN
fbem-18883	166	31	&	&	CCONJ
fbem-18883	166	32	cian	cian	PROPN
fbem-18883	166	33	,	,	PUNCT
fbem-18883	166	34	2022	2022	NUM
fbem-18883	166	35	)	)	PUNCT
fbem-18883	166	36	.	.	PUNCT
fbem-18883	167	1	while	while	SCONJ
fbem-18883	167	2	past	past	ADJ
fbem-18883	167	3	research	research	NOUN
fbem-18883	167	4	often	often	ADV
fbem-18883	167	5	emphasizes	emphasize	VERB
fbem-18883	167	6	the	the	DET
fbem-18883	167	7	benefits	benefit	NOUN
fbem-18883	167	8	of	of	ADP
fbem-18883	167	9	chatbot	chatbot	NOUN
fbem-18883	167	10	anthropomorphism	anthropomorphism	NOUN
fbem-18883	167	11	,	,	PUNCT
fbem-18883	167	12	this	this	DET
fbem-18883	167	13	paper	paper	NOUN
fbem-18883	167	14	demonstrates	demonstrate	VERB
fbem-18883	167	15	that	that	SCONJ
fbem-18883	167	16	higher	high	ADJ
fbem-18883	167	17	levels	level	NOUN
fbem-18883	167	18	of	of	ADP
fbem-18883	167	19	chatbot	chatbot	NOUN
fbem-18883	167	20	interactivity	interactivity	NOUN
fbem-18883	167	21	in	in	ADP
fbem-18883	167	22	service	service	NOUN
fbem-18883	167	23	failure	failure	NOUN
fbem-18883	167	24	scenarios	scenario	NOUN
fbem-18883	167	25	are	be	AUX
fbem-18883	167	26	more	more	ADV
fbem-18883	167	27	likely	likely	ADJ
fbem-18883	167	28	to	to	PART
fbem-18883	167	29	lead	lead	VERB
fbem-18883	167	30	to	to	ADP
fbem-18883	167	31	the	the	DET
fbem-18883	167	32	neglect	neglect	NOUN
fbem-18883	167	33	of	of	ADP
fbem-18883	167	34	user	user	NOUN
fbem-18883	167	35	uniqueness	uniqueness	NOUN
fbem-18883	167	36	,	,	PUNCT
fbem-18883	167	37	resulting	result	VERB
fbem-18883	167	38	in	in	ADP
fbem-18883	167	39	lower	low	ADJ
fbem-18883	167	40	adoption	adoption	NOUN
fbem-18883	167	41	intentions	intention	NOUN
fbem-18883	167	42	,	,	PUNCT
fbem-18883	167	43	which	which	PRON
fbem-18883	167	44	is	be	AUX
fbem-18883	167	45	a	a	DET
fbem-18883	167	46	novelty	novelty	NOUN
fbem-18883	167	47	to	to	ADP
fbem-18883	167	48	previous	previous	ADJ
fbem-18883	167	49	research	research	NOUN
fbem-18883	167	50	.	.	PUNCT
fbem-18883	168	1	third	third	ADJ
fbem-18883	168	2	,	,	PUNCT
fbem-18883	168	3	a	a	DET
fbem-18883	168	4	few	few	ADJ
fbem-18883	168	5	studies	study	NOUN
fbem-18883	168	6	in	in	ADP
fbem-18883	168	7	the	the	DET
fbem-18883	168	8	service	service	NOUN
fbem-18883	168	9	domain	domain	NOUN
fbem-18883	168	10	deal	deal	NOUN
fbem-18883	168	11	with	with	ADP
fbem-18883	168	12	humor	humor	NOUN
fbem-18883	168	13	in	in	ADP
fbem-18883	168	14	regular	regular	ADJ
fbem-18883	168	15	sales	sale	NOUN
fbem-18883	168	16	conversations	conversation	NOUN
fbem-18883	168	17	without	without	ADP
fbem-18883	168	18	considering	consider	VERB
fbem-18883	168	19	service	service	NOUN
fbem-18883	168	20	failure	failure	NOUN
fbem-18883	168	21	scenarios	scenario	NOUN
fbem-18883	168	22	and	and	CCONJ
fbem-18883	168	23	the	the	DET
fbem-18883	168	24	service	service	NOUN
fbem-18883	168	25	repair	repair	NOUN
fbem-18883	168	26	function	function	NOUN
fbem-18883	168	27	that	that	PRON
fbem-18883	168	28	humor	humor	NOUN
fbem-18883	168	29	may	may	AUX
fbem-18883	168	30	have	have	VERB
fbem-18883	168	31	in	in	ADP
fbem-18883	168	32	them	they	PRON
fbem-18883	168	33	,	,	PUNCT
fbem-18883	168	34	not	not	PART
fbem-18883	168	35	to	to	PART
fbem-18883	168	36	mention	mention	VERB
fbem-18883	168	37	how	how	SCONJ
fbem-18883	168	38	the	the	DET
fbem-18883	168	39	emergence	emergence	NOUN
fbem-18883	168	40	of	of	ADP
fbem-18883	168	41	chatbots	chatbot	NOUN
fbem-18883	168	42	may	may	AUX
fbem-18883	168	43	bring	bring	VERB
fbem-18883	168	44	about	about	ADP
fbem-18883	168	45	a	a	DET
fbem-18883	168	46	different	different	ADJ
fbem-18883	168	47	scenario	scenario	NOUN
fbem-18883	168	48	after	after	SCONJ
fbem-18883	168	49	the	the	DET
fbem-18883	168	50	times	time	NOUN
fbem-18883	168	51	have	have	AUX
fbem-18883	168	52	changed	change	VERB
fbem-18883	168	53	.	.	PUNCT
fbem-18883	169	1	in	in	ADP
fbem-18883	169	2	this	this	DET
fbem-18883	169	3	paper	paper	NOUN
fbem-18883	169	4	,	,	PUNCT
fbem-18883	169	5	humor	humor	NOUN
fbem-18883	169	6	is	be	AUX
fbem-18883	169	7	included	include	VERB
fbem-18883	169	8	in	in	ADP
fbem-18883	169	9	the	the	DET
fbem-18883	169	10	consideration	consideration	NOUN
fbem-18883	169	11	of	of	ADP
fbem-18883	169	12	service	service	NOUN
fbem-18883	169	13	remediation	remediation	NOUN
fbem-18883	169	14	to	to	PART
fbem-18883	169	15	provide	provide	VERB
fbem-18883	169	16	new	new	ADJ
fbem-18883	169	17	ideas	idea	NOUN
fbem-18883	169	18	for	for	ADP
fbem-18883	169	19	the	the	DET
fbem-18883	169	20	design	design	NOUN
fbem-18883	169	21	of	of	ADP
fbem-18883	169	22	chatbots	chatbot	NOUN
fbem-18883	169	23	.	.	PUNCT
fbem-18883	170	1	in	in	ADP
fbem-18883	170	2	addition	addition	NOUN
fbem-18883	170	3	,	,	PUNCT
fbem-18883	170	4	this	this	DET
fbem-18883	170	5	paper	paper	NOUN
fbem-18883	170	6	will	will	AUX
fbem-18883	170	7	further	far	ADV
fbem-18883	170	8	explore	explore	VERB
fbem-18883	170	9	two	two	NUM
fbem-18883	170	10	other	other	ADJ
fbem-18883	170	11	traditional	traditional	ADJ
fbem-18883	170	12	remedies	remedy	NOUN
fbem-18883	170	13	(	(	PUNCT
fbem-18883	170	14	apology	apology	NOUN
fbem-18883	170	15	,	,	PUNCT
fbem-18883	170	16	compensation	compensation	NOUN
fbem-18883	170	17	)	)	PUNCT
fbem-18883	170	18	,	,	PUNCT
fbem-18883	170	19	proving	prove	VERB
fbem-18883	170	20	the	the	DET
fbem-18883	170	21	optimal	optimal	ADJ
fbem-18883	170	22	matching	matching	NOUN
fbem-18883	170	23	relationship	relationship	NOUN
fbem-18883	170	24	between	between	ADP
fbem-18883	170	25	different	different	ADJ
fbem-18883	170	26	communication	communication	NOUN
fbem-18883	170	27	types	type	NOUN
fbem-18883	170	28	of	of	ADP
fbem-18883	170	29	chatbots	chatbot	NOUN
fbem-18883	170	30	and	and	CCONJ
fbem-18883	170	31	different	different	ADJ
fbem-18883	170	32	service	service	NOUN
fbem-18883	170	33	remedies	remedy	NOUN
fbem-18883	170	34	,	,	PUNCT
fbem-18883	170	35	making	make	VERB
fbem-18883	170	36	the	the	DET
fbem-18883	170	37	conclusions	conclusion	NOUN
fbem-18883	170	38	more	more	ADV
fbem-18883	170	39	valuable	valuable	ADJ
fbem-18883	170	40	for	for	ADP
fbem-18883	170	41	social	social	ADJ
fbem-18883	170	42	practice	practice	NOUN
fbem-18883	170	43	.	.	PUNCT
fbem-18883	171	1	6.3	6.3	NUM
fbem-18883	171	2	.	.	PUNCT
fbem-18883	172	1	managerial	managerial	ADJ
fbem-18883	172	2	implications	implication	NOUN
fbem-18883	172	3	the	the	DET
fbem-18883	172	4	practical	practical	ADJ
fbem-18883	172	5	significance	significance	NOUN
fbem-18883	172	6	of	of	ADP
fbem-18883	172	7	this	this	DET
fbem-18883	172	8	study	study	NOUN
fbem-18883	172	9	is	be	AUX
fbem-18883	172	10	to	to	PART
fbem-18883	172	11	explore	explore	VERB
fbem-18883	172	12	how	how	SCONJ
fbem-18883	172	13	to	to	PART
fbem-18883	172	14	better	well	ADV
fbem-18883	172	15	improve	improve	VERB
fbem-18883	172	16	service	service	NOUN
fbem-18883	172	17	quality	quality	NOUN
fbem-18883	172	18	and	and	CCONJ
fbem-18883	172	19	user	user	NOUN
fbem-18883	172	20	satisfaction	satisfaction	NOUN
fbem-18883	172	21	in	in	ADP
fbem-18883	172	22	the	the	DET
fbem-18883	172	23	case	case	NOUN
fbem-18883	172	24	of	of	ADP
fbem-18883	172	25	chatbot	chatbot	NOUN
fbem-18883	172	26	service	service	NOUN
fbem-18883	172	27	response	response	NOUN
fbem-18883	172	28	failure	failure	NOUN
fbem-18883	172	29	.	.	PUNCT
fbem-18883	173	1	for	for	ADP
fbem-18883	173	2	merchants	merchant	NOUN
fbem-18883	173	3	,	,	PUNCT
fbem-18883	173	4	building	build	VERB
fbem-18883	173	5	chatbots	chatbot	NOUN
fbem-18883	173	6	with	with	ADP
fbem-18883	173	7	a	a	DET
fbem-18883	173	8	social	social	ADJ
fbem-18883	173	9	style	style	NOUN
fbem-18883	173	10	of	of	ADP
fbem-18883	173	11	communication	communication	NOUN
fbem-18883	173	12	will	will	AUX
fbem-18883	173	13	increase	increase	VERB
fbem-18883	173	14	customers	customer	NOUN
fbem-18883	173	15	'	'	PART
fbem-18883	173	16	willingness	willingness	NOUN
fbem-18883	173	17	to	to	PART
fbem-18883	173	18	adopt	adopt	VERB
fbem-18883	173	19	more	more	ADJ
fbem-18883	173	20	,	,	PUNCT
fbem-18883	173	21	increase	increase	VERB
fbem-18883	173	22	their	their	PRON
fbem-18883	173	23	satisfaction	satisfaction	NOUN
fbem-18883	173	24	and	and	CCONJ
fbem-18883	173	25	willingness	willingness	NOUN
fbem-18883	173	26	to	to	PART
fbem-18883	173	27	follow	follow	VERB
fbem-18883	173	28	up	up	ADP
fbem-18883	173	29	,	,	PUNCT
fbem-18883	173	30	and	and	CCONJ
fbem-18883	173	31	help	help	VERB
fbem-18883	173	32	merchants	merchant	NOUN
fbem-18883	173	33	to	to	PART
fbem-18883	173	34	reduce	reduce	VERB
fbem-18883	173	35	costs	cost	NOUN
fbem-18883	173	36	,	,	PUNCT
fbem-18883	173	37	improve	improve	VERB
fbem-18883	173	38	work	work	NOUN
fbem-18883	173	39	efficiency	efficiency	NOUN
fbem-18883	173	40	,	,	PUNCT
fbem-18883	173	41	and	and	CCONJ
fbem-18883	173	42	realize	realize	VERB
fbem-18883	173	43	higher	high	ADJ
fbem-18883	173	44	work	work	NOUN
fbem-18883	173	45	efficiency	efficiency	NOUN
fbem-18883	173	46	and	and	CCONJ
fbem-18883	173	47	enterprise	enterprise	NOUN
fbem-18883	173	48	competitiveness	competitiveness	NOUN
fbem-18883	173	49	.	.	PUNCT
fbem-18883	174	1	in	in	ADP
fbem-18883	174	2	addition	addition	NOUN
fbem-18883	174	3	,	,	PUNCT
fbem-18883	174	4	this	this	DET
fbem-18883	174	5	study	study	NOUN
fbem-18883	174	6	helps	help	VERB
fbem-18883	174	7	service	service	NOUN
fbem-18883	174	8	providers	provider	NOUN
fbem-18883	174	9	and	and	CCONJ
fbem-18883	174	10	chatbot	chatbot	NOUN
fbem-18883	174	11	programmers	programmer	NOUN
fbem-18883	174	12	to	to	PART
fbem-18883	174	13	better	well	ADV
fbem-18883	174	14	understand	understand	VERB
fbem-18883	174	15	users	user	NOUN
fbem-18883	174	16	'	'	PART
fbem-18883	174	17	attitudes	attitude	NOUN
fbem-18883	174	18	toward	toward	ADP
fbem-18883	174	19	the	the	DET
fbem-18883	174	20	use	use	NOUN
fbem-18883	174	21	of	of	ADP
fbem-18883	174	22	humor	humor	NOUN
fbem-18883	174	23	,	,	PUNCT
fbem-18883	174	24	compensation	compensation	NOUN
fbem-18883	174	25	,	,	PUNCT
fbem-18883	174	26	and	and	CCONJ
fbem-18883	174	27	apology	apology	NOUN
fbem-18883	174	28	strategies	strategy	NOUN
fbem-18883	174	29	by	by	ADP
fbem-18883	174	30	social	social	ADJ
fbem-18883	174	31	vs.	vs.	X
fbem-18883	174	32	task	task	NOUN
fbem-18883	174	33	-	-	PUNCT
fbem-18883	174	34	based	base	VERB
fbem-18883	174	35	chatbots	chatbot	NOUN
fbem-18883	174	36	,	,	PUNCT
fbem-18883	174	37	so	so	SCONJ
fbem-18883	174	38	that	that	SCONJ
fbem-18883	174	39	more	more	ADV
fbem-18883	174	40	effective	effective	ADJ
fbem-18883	174	41	strategies	strategy	NOUN
fbem-18883	174	42	can	can	AUX
fbem-18883	174	43	be	be	AUX
fbem-18883	174	44	developed	develop	VERB
fbem-18883	174	45	to	to	PART
fbem-18883	174	46	further	far	ADV
fbem-18883	174	47	increase	increase	VERB
fbem-18883	174	48	the	the	DET
fbem-18883	174	49	adoption	adoption	NOUN
fbem-18883	174	50	intention	intention	NOUN
fbem-18883	174	51	of	of	ADP
fbem-18883	174	52	chatbots	chatbot	NOUN
fbem-18883	174	53	in	in	ADP
fbem-18883	174	54	service	service	NOUN
fbem-18883	174	55	failure	failure	NOUN
fbem-18883	174	56	scenarios	scenario	NOUN
fbem-18883	174	57	and	and	CCONJ
fbem-18883	174	58	reduce	reduce	VERB
fbem-18883	174	59	customer	customer	NOUN
fbem-18883	174	60	dissatisfaction	dissatisfaction	NOUN
fbem-18883	174	61	.	.	PUNCT
fbem-18883	175	1	6.4	6.4	NUM
fbem-18883	175	2	.	.	PUNCT
fbem-18883	176	1	future	future	ADJ
fbem-18883	176	2	research	research	NOUN
fbem-18883	176	3	directions	direction	NOUN
fbem-18883	176	4	consumer	consumer	NOUN
fbem-18883	176	5	adoption	adoption	NOUN
fbem-18883	176	6	is	be	AUX
fbem-18883	176	7	a	a	DET
fbem-18883	176	8	complex	complex	ADJ
fbem-18883	176	9	phenomenon	phenomenon	NOUN
fbem-18883	176	10	that	that	PRON
fbem-18883	176	11	is	be	AUX
fbem-18883	176	12	likely	likely	ADJ
fbem-18883	176	13	to	to	PART
fbem-18883	176	14	be	be	AUX
fbem-18883	176	15	determined	determine	VERB
fbem-18883	176	16	by	by	ADP
fbem-18883	176	17	multiple	multiple	ADJ
fbem-18883	176	18	factors	factor	NOUN
fbem-18883	176	19	.	.	PUNCT
fbem-18883	177	1	for	for	ADP
fbem-18883	177	2	example	example	NOUN
fbem-18883	177	3	,	,	PUNCT
fbem-18883	177	4	consumers	consumer	NOUN
fbem-18883	177	5	may	may	AUX
fbem-18883	177	6	show	show	VERB
fbem-18883	177	7	resistance	resistance	NOUN
fbem-18883	177	8	to	to	ADP
fbem-18883	177	9	chatbots	chatbot	NOUN
fbem-18883	177	10	because	because	SCONJ
fbem-18883	177	11	they	they	PRON
fbem-18883	177	12	believe	believe	VERB
fbem-18883	177	13	that	that	SCONJ
fbem-18883	177	14	ai	ai	AUX
fbem-18883	177	15	objectively	objectively	ADV
fbem-18883	177	16	provides	provide	VERB
fbem-18883	177	17	inferior	inferior	ADJ
fbem-18883	177	18	or	or	CCONJ
fbem-18883	177	19	more	more	ADV
fbem-18883	177	20	expensive	expensive	ADJ
fbem-18883	177	21	advice	advice	NOUN
fbem-18883	177	22	.	.	PUNCT
fbem-18883	178	1	it	it	PRON
fbem-18883	178	2	may	may	AUX
fbem-18883	178	3	also	also	ADV
fbem-18883	178	4	be	be	AUX
fbem-18883	178	5	due	due	ADJ
fbem-18883	178	6	to	to	ADP
fbem-18883	178	7	the	the	DET
fbem-18883	178	8	perception	perception	NOUN
fbem-18883	178	9	that	that	SCONJ
fbem-18883	178	10	chatbots	chatbot	NOUN
fbem-18883	178	11	lack	lack	VERB
fbem-18883	178	12	humanlike	humanlike	NOUN
fbem-18883	178	13	enthusiasm	enthusiasm	NOUN
fbem-18883	178	14	and	and	CCONJ
fbem-18883	178	15	due	due	ADJ
fbem-18883	178	16	diligence(haslam	diligence(haslam	PROPN
fbem-18883	178	17	,	,	PUNCT
fbem-18883	178	18	bain	bain	NOUN
fbem-18883	178	19	,	,	PUNCT
fbem-18883	178	20	douge	douge	NOUN
fbem-18883	178	21	,	,	PUNCT
fbem-18883	178	22	lee	lee	PROPN
fbem-18883	178	23	,	,	PUNCT
fbem-18883	178	24	&	&	CCONJ
fbem-18883	178	25	bastian	bastian	PROPN
fbem-18883	178	26	,	,	PUNCT
fbem-18883	178	27	2005	2005	NUM
fbem-18883	178	28	)	)	PUNCT
fbem-18883	178	29	.	.	PUNCT
fbem-18883	179	1	in	in	ADP
fbem-18883	179	2	addition	addition	NOUN
fbem-18883	179	3	,	,	PUNCT
fbem-18883	179	4	a	a	DET
fbem-18883	179	5	great	great	ADJ
fbem-18883	179	6	deal	deal	NOUN
fbem-18883	179	7	of	of	ADP
fbem-18883	179	8	previous	previous	ADJ
fbem-18883	179	9	research	research	NOUN
fbem-18883	179	10	addressing	address	VERB
fbem-18883	179	11	mediation	mediation	NOUN
fbem-18883	179	12	has	have	AUX
fbem-18883	179	13	focused	focus	VERB
fbem-18883	179	14	on	on	ADP
fbem-18883	179	15	social	social	ADJ
fbem-18883	179	16	presence	presence	NOUN
fbem-18883	179	17	(	(	PUNCT
fbem-18883	179	18	warmth	warmth	NOUN
fbem-18883	179	19	and	and	CCONJ
fbem-18883	179	20	competence	competence	NOUN
fbem-18883	179	21	)	)	PUNCT
fbem-18883	179	22	,	,	PUNCT
fbem-18883	179	23	(	(	PUNCT
fbem-18883	179	24	perceived	perceive	VERB
fbem-18883	179	25	usability	usability	NOUN
fbem-18883	179	26	,	,	PUNCT
fbem-18883	179	27	perceived	perceive	VERB
fbem-18883	179	28	ease	ease	NOUN
fbem-18883	179	29	of	of	ADP
fbem-18883	179	30	use	use	NOUN
fbem-18883	179	31	)	)	PUNCT
fbem-18883	179	32	,	,	PUNCT
fbem-18883	179	33	and	and	CCONJ
fbem-18883	179	34	cognitive	cognitive	ADJ
fbem-18883	179	35	and	and	CCONJ
fbem-18883	179	36	trust	trust	NOUN
fbem-18883	179	37	dimensions	dimension	NOUN
fbem-18883	179	38	.	.	PUNCT
fbem-18883	180	1	predictably	predictably	ADV
fbem-18883	180	2	,	,	PUNCT
fbem-18883	180	3	uniqueness	uniqueness	ADJ
fbem-18883	180	4	perception	perception	NOUN
fbem-18883	180	5	does	do	AUX
fbem-18883	180	6	not	not	PART
fbem-18883	180	7	cover	cover	VERB
fbem-18883	180	8	the	the	DET
fbem-18883	180	9	full	full	ADJ
fbem-18883	180	10	range	range	NOUN
fbem-18883	180	11	of	of	ADP
fbem-18883	180	12	explanations	explanation	NOUN
fbem-18883	180	13	from	from	ADP
fbem-18883	180	14	independent	independent	ADJ
fbem-18883	180	15	to	to	ADP
fbem-18883	180	16	dependent	dependent	ADJ
fbem-18883	180	17	variables	variable	NOUN
fbem-18883	180	18	.	.	PUNCT
fbem-18883	181	1	possible	possible	ADJ
fbem-18883	181	2	mechanisms	mechanism	NOUN
fbem-18883	181	3	of	of	ADP
fbem-18883	181	4	action	action	NOUN
fbem-18883	181	5	from	from	ADP
fbem-18883	181	6	independent	independent	ADJ
fbem-18883	181	7	to	to	ADP
fbem-18883	181	8	dependent	dependent	ADJ
fbem-18883	181	9	variables	variable	NOUN
fbem-18883	181	10	in	in	ADP
fbem-18883	181	11	the	the	DET
fbem-18883	181	12	framework	framework	NOUN
fbem-18883	181	13	of	of	ADP
fbem-18883	181	14	chatbot	chatbot	NOUN
fbem-18883	181	15	service	service	NOUN
fbem-18883	181	16	failure	failure	NOUN
fbem-18883	181	17	can	can	AUX
fbem-18883	181	18	be	be	AUX
fbem-18883	181	19	further	far	ADV
fbem-18883	181	20	explored	explore	VERB
fbem-18883	181	21	in	in	ADP
fbem-18883	181	22	the	the	DET
fbem-18883	181	23	future	future	NOUN
fbem-18883	181	24	.	.	PUNCT
fbem-18883	182	1	166	166	NUM
fbem-18883	182	2	references	reference	NOUN
fbem-18883	182	3	[	[	X
fbem-18883	182	4	1	1	NUM
fbem-18883	182	5	]	]	PUNCT
fbem-18883	182	6	borau	borau	NOUN
fbem-18883	182	7	,	,	PUNCT
fbem-18883	182	8	s.	s.	PROPN
fbem-18883	182	9	,	,	PUNCT
fbem-18883	182	10	otterbring	otterbring	NOUN
fbem-18883	182	11	,	,	PUNCT
fbem-18883	182	12	t.	t.	NOUN
fbem-18883	182	13	,	,	PUNCT
fbem-18883	182	14	laporte	laporte	NOUN
fbem-18883	182	15	,	,	PUNCT
fbem-18883	182	16	s.	s.	PROPN
fbem-18883	182	17	,	,	PUNCT
fbem-18883	182	18	&	&	CCONJ
fbem-18883	182	19	fosso	fosso	PROPN
fbem-18883	182	20	wamba	wamba	PROPN
fbem-18883	182	21	,	,	PUNCT
fbem-18883	182	22	s.	s.	PROPN
fbem-18883	182	23	(	(	PUNCT
fbem-18883	182	24	2021	2021	NUM
fbem-18883	182	25	)	)	PUNCT
fbem-18883	182	26	.	.	PUNCT
fbem-18883	183	1	the	the	DET
fbem-18883	183	2	most	most	ADV
fbem-18883	183	3	human	human	ADJ
fbem-18883	183	4	bot	bot	NOUN
fbem-18883	183	5	:	:	PUNCT
fbem-18883	183	6	female	female	ADJ
fbem-18883	183	7	gendering	gendering	NOUN
fbem-18883	183	8	increases	increase	VERB
fbem-18883	183	9	humanness	humanness	NOUN
fbem-18883	183	10	perceptions	perception	NOUN
fbem-18883	183	11	of	of	ADP
fbem-18883	183	12	bots	bot	NOUN
fbem-18883	183	13	and	and	CCONJ
fbem-18883	183	14	acceptance	acceptance	NOUN
fbem-18883	183	15	of	of	ADP
fbem-18883	183	16	ai	ai	NOUN
fbem-18883	183	17	.	.	PUNCT
fbem-18883	183	18	psychology	psychology	NOUN
fbem-18883	183	19	&	&	CCONJ
fbem-18883	183	20	marketing	marketing	PROPN
fbem-18883	183	21	,	,	PUNCT
fbem-18883	183	22	38(7	38(7	NUM
fbem-18883	183	23	)	)	PUNCT
fbem-18883	183	24	,	,	PUNCT
fbem-18883	183	25	1052	1052	NUM
fbem-18883	183	26	-	-	SYM
fbem-18883	183	27	1068	1068	NUM
fbem-18883	183	28	.	.	PUNCT
fbem-18883	184	1	[	[	X
fbem-18883	184	2	2	2	NUM
fbem-18883	184	3	]	]	PUNCT
fbem-18883	184	4	brandtzaeg	brandtzaeg	NOUN
fbem-18883	184	5	,	,	PUNCT
fbem-18883	184	6	p.	p.	PROPN
fbem-18883	184	7	b.	b.	PROPN
fbem-18883	184	8	,	,	PUNCT
fbem-18883	184	9	&	&	CCONJ
fbem-18883	184	10	følstad	følstad	PROPN
fbem-18883	184	11	,	,	PUNCT
fbem-18883	184	12	a.	a.	NOUN
fbem-18883	184	13	(	(	PUNCT
fbem-18883	184	14	2018	2018	NUM
fbem-18883	184	15	)	)	PUNCT
fbem-18883	184	16	.	.	PUNCT
fbem-18883	185	1	chatbots	chatbot	NOUN
fbem-18883	185	2	:	:	PUNCT
fbem-18883	185	3	changing	change	VERB
fbem-18883	185	4	user	user	NOUN
fbem-18883	185	5	needs	need	NOUN
fbem-18883	185	6	and	and	CCONJ
fbem-18883	185	7	motivations	motivation	NOUN
fbem-18883	185	8	.	.	PUNCT
fbem-18883	186	1	interactions	interaction	NOUN
fbem-18883	186	2	,	,	PUNCT
fbem-18883	186	3	25(5	25(5	NUM
fbem-18883	186	4	)	)	PUNCT
fbem-18883	186	5	,	,	PUNCT
fbem-18883	186	6	38	38	NUM
fbem-18883	186	7	-	-	SYM
fbem-18883	186	8	43	43	NUM
fbem-18883	186	9	.	.	PUNCT
fbem-18883	187	1	[	[	X
fbem-18883	187	2	3	3	X
fbem-18883	187	3	]	]	PUNCT
fbem-18883	187	4	bruckenberger	bruckenberger	NOUN
fbem-18883	187	5	,	,	PUNCT
fbem-18883	187	6	u.	u.	PROPN
fbem-18883	187	7	,	,	PUNCT
fbem-18883	187	8	weiss	weiss	PROPN
fbem-18883	187	9	,	,	PUNCT
fbem-18883	187	10	a.	a.	NOUN
fbem-18883	187	11	,	,	PUNCT
fbem-18883	187	12	mirnig	mirnig	NOUN
fbem-18883	187	13	,	,	PUNCT
fbem-18883	187	14	n.	n.	NOUN
fbem-18883	187	15	,	,	PUNCT
fbem-18883	187	16	strasser	strasser	PROPN
fbem-18883	187	17	,	,	PUNCT
fbem-18883	187	18	e.	e.	PROPN
fbem-18883	187	19	,	,	PUNCT
fbem-18883	187	20	stadler	stadler	PROPN
fbem-18883	187	21	,	,	PUNCT
fbem-18883	187	22	s.	s.	PROPN
fbem-18883	187	23	,	,	PUNCT
fbem-18883	187	24	&	&	CCONJ
fbem-18883	187	25	tscheligi	tscheligi	NOUN
fbem-18883	187	26	,	,	PUNCT
fbem-18883	187	27	m.	m.	NOUN
fbem-18883	187	28	(	(	PUNCT
fbem-18883	187	29	2013	2013	NUM
fbem-18883	187	30	)	)	PUNCT
fbem-18883	187	31	.	.	PUNCT
fbem-18883	188	1	the	the	DET
fbem-18883	188	2	good	good	NOUN
fbem-18883	188	3	,	,	PUNCT
fbem-18883	188	4	the	the	DET
fbem-18883	188	5	bad	bad	ADJ
fbem-18883	188	6	,	,	PUNCT
fbem-18883	188	7	the	the	DET
fbem-18883	188	8	weird	weird	ADJ
fbem-18883	188	9	:	:	PUNCT
fbem-18883	188	10	audience	audience	NOUN
fbem-18883	188	11	evaluation	evaluation	NOUN
fbem-18883	188	12	of	of	ADP
fbem-18883	188	13	a	a	DET
fbem-18883	188	14	“	"	PUNCT
fbem-18883	188	15	real	real	ADJ
fbem-18883	188	16	”	"	PUNCT
fbem-18883	188	17	robot	robot	NOUN
fbem-18883	188	18	in	in	ADP
fbem-18883	188	19	relation	relation	NOUN
fbem-18883	188	20	to	to	ADP
fbem-18883	188	21	science	science	NOUN
fbem-18883	188	22	fiction	fiction	NOUN
fbem-18883	188	23	and	and	CCONJ
fbem-18883	188	24	mass	mass	ADJ
fbem-18883	188	25	media	medium	NOUN
fbem-18883	188	26	.	.	PUNCT
fbem-18883	189	1	paper	paper	NOUN
fbem-18883	189	2	presented	present	VERB
fbem-18883	189	3	at	at	ADP
fbem-18883	189	4	the	the	DET
fbem-18883	189	5	social	social	ADJ
fbem-18883	189	6	robotics	robotic	NOUN
fbem-18883	189	7	:	:	PUNCT
fbem-18883	189	8	5th	5th	ADJ
fbem-18883	189	9	international	international	ADJ
fbem-18883	189	10	conference	conference	NOUN
fbem-18883	189	11	,	,	PUNCT
fbem-18883	189	12	icsr	icsr	NOUN
fbem-18883	189	13	2013	2013	NUM
fbem-18883	189	14	,	,	PUNCT
fbem-18883	189	15	bristol	bristol	PROPN
fbem-18883	189	16	,	,	PUNCT
fbem-18883	189	17	uk	uk	PROPN
fbem-18883	189	18	,	,	PUNCT
fbem-18883	189	19	october	october	PROPN
fbem-18883	189	20	27	27	NUM
fbem-18883	189	21	-	-	SYM
fbem-18883	189	22	29	29	NUM
fbem-18883	189	23	,	,	PUNCT
fbem-18883	189	24	2013	2013	NUM
fbem-18883	189	25	,	,	PUNCT
fbem-18883	189	26	proceedings	proceeding	NOUN
fbem-18883	189	27	5	5	NUM
fbem-18883	189	28	.	.	PUNCT
fbem-18883	190	1	[	[	X
fbem-18883	190	2	4	4	NUM
fbem-18883	190	3	]	]	X
fbem-18883	190	4	castelo	castelo	NOUN
fbem-18883	190	5	,	,	PUNCT
fbem-18883	190	6	n.	n.	NOUN
fbem-18883	190	7	,	,	PUNCT
fbem-18883	190	8	bos	bos	PROPN
fbem-18883	190	9	,	,	PUNCT
fbem-18883	190	10	m.	m.	PROPN
fbem-18883	190	11	w.	w.	PROPN
fbem-18883	190	12	,	,	PUNCT
fbem-18883	190	13	&	&	CCONJ
fbem-18883	190	14	lehmann	lehmann	PROPN
fbem-18883	190	15	,	,	PUNCT
fbem-18883	190	16	d.	d.	PROPN
fbem-18883	190	17	r.	r.	PROPN
fbem-18883	190	18	(	(	PUNCT
fbem-18883	190	19	2019	2019	NUM
fbem-18883	190	20	)	)	PUNCT
fbem-18883	190	21	.	.	PUNCT
fbem-18883	191	1	taskdependent	taskdependent	NOUN
fbem-18883	191	2	algorithm	algorithm	NOUN
fbem-18883	191	3	aversion	aversion	NOUN
fbem-18883	191	4	.	.	PUNCT
fbem-18883	192	1	journal	journal	NOUN
fbem-18883	192	2	of	of	ADP
fbem-18883	192	3	marketing	marketing	NOUN
fbem-18883	192	4	research	research	NOUN
fbem-18883	192	5	,	,	PUNCT
fbem-18883	192	6	56(5	56(5	NOUN
fbem-18883	192	7	)	)	PUNCT
fbem-18883	192	8	,	,	PUNCT
fbem-18883	192	9	809	809	NUM
fbem-18883	192	10	-	-	SYM
fbem-18883	192	11	825	825	NUM
fbem-18883	192	12	.	.	PUNCT
fbem-18883	193	1	doi:10.1177/0022243719851788	doi:10.1177/0022243719851788	NOUN
fbem-18883	194	1	[	[	X
fbem-18883	194	2	5	5	NUM
fbem-18883	194	3	]	]	X
fbem-18883	194	4	chen	chen	PROPN
fbem-18883	194	5	,	,	PUNCT
fbem-18883	194	6	y.	y.	PROPN
fbem-18883	194	7	,	,	PUNCT
fbem-18883	194	8	naveed	naveed	PROPN
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fbem-18883	195	7	:	:	PUNCT
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fbem-18883	197	3	]	]	PUNCT
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fbem-18883	197	11	,	,	PUNCT
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fbem-18883	197	29	anthropomorphism	anthropomorphism	NOUN
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fbem-18883	197	31	anger	anger	NOUN
fbem-18883	197	32	in	in	ADP
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fbem-18883	197	35	.	.	PUNCT
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fbem-18883	198	5	86(1	86(1	PROPN
fbem-18883	198	6	)	)	PUNCT
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fbem-18883	198	9	-	-	SYM
fbem-18883	198	10	148	148	NUM
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fbem-18883	200	17	,	,	PUNCT
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fbem-18883	200	22	s.	s.	PROPN
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fbem-18883	200	30	.	.	PUNCT
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fbem-18883	203	6	-	-	SYM
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fbem-18883	205	1	a	a	DET
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fbem-18883	205	9	.	.	PUNCT
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fbem-18883	223	19	)	)	PUNCT
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fbem-18883	224	1	the	the	DET
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fbem-18883	224	3	of	of	ADP
fbem-18883	224	4	avatars	avatar	NOUN
fbem-18883	224	5	on	on	ADP
fbem-18883	224	6	online	online	ADJ
fbem-18883	224	7	consumer	consumer	NOUN
fbem-18883	224	8	shopping	shopping	NOUN
fbem-18883	224	9	behavior	behavior	NOUN
fbem-18883	224	10	.	.	PUNCT
fbem-18883	225	1	journal	journal	PROPN
fbem-18883	225	2	of	of	ADP
fbem-18883	225	3	marketing	marketing	NOUN
fbem-18883	225	4	,	,	PUNCT
fbem-18883	225	5	70(4	70(4	NUM
fbem-18883	225	6	)	)	PUNCT
fbem-18883	225	7	,	,	PUNCT
fbem-18883	225	8	19	19	NUM
fbem-18883	225	9	-	-	SYM
fbem-18883	225	10	36	36	NUM
fbem-18883	225	11	.	.	PUNCT
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fbem-18883	226	6	s.	s.	PROPN
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fbem-18883	226	8	&	&	CCONJ
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fbem-18883	226	10	-	-	PUNCT
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fbem-18883	226	14	(	(	PUNCT
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fbem-18883	226	16	)	)	PUNCT
fbem-18883	226	17	.	.	PUNCT
fbem-18883	227	1	no	no	DET
fbem-18883	227	2	laughing	laugh	VERB
fbem-18883	227	3	matter	matter	NOUN
fbem-18883	227	4	,	,	PUNCT
fbem-18883	227	5	or	or	CCONJ
fbem-18883	227	6	a	a	DET
fbem-18883	227	7	secret	secret	ADJ
fbem-18883	227	8	weapon	weapon	NOUN
fbem-18883	227	9	?	?	PUNCT
fbem-18883	228	1	exploring	explore	VERB
fbem-18883	228	2	the	the	DET
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fbem-18883	228	4	of	of	ADP
fbem-18883	228	5	humor	humor	NOUN
fbem-18883	228	6	in	in	ADP
fbem-18883	228	7	service	service	NOUN
fbem-18883	228	8	failure	failure	NOUN
fbem-18883	228	9	situations	situation	NOUN
fbem-18883	228	10	.	.	PUNCT
fbem-18883	229	1	journal	journal	NOUN
fbem-18883	229	2	of	of	ADP
fbem-18883	229	3	business	business	NOUN
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fbem-18883	229	5	,	,	PUNCT
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fbem-18883	229	7	,	,	PUNCT
fbem-18883	229	8	260	260	NUM
fbem-18883	229	9	-	-	SYM
fbem-18883	229	10	269	269	NUM
fbem-18883	229	11	.	.	PUNCT
fbem-18883	230	1	[	[	X
fbem-18883	230	2	15	15	NUM
fbem-18883	230	3	]	]	PUNCT
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fbem-18883	230	10	,	,	PUNCT
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fbem-18883	230	13	,	,	PUNCT
fbem-18883	230	14	de	de	PROPN
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fbem-18883	230	16	,	,	PUNCT
fbem-18883	230	17	k.	k.	PROPN
fbem-18883	230	18	,	,	PUNCT
fbem-18883	230	19	&	&	CCONJ
fbem-18883	230	20	wetzels	wetzels	PROPN
fbem-18883	230	21	,	,	PUNCT
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fbem-18883	230	23	(	(	PUNCT
fbem-18883	230	24	2011	2011	NUM
fbem-18883	230	25	)	)	PUNCT
fbem-18883	230	26	.	.	PUNCT
fbem-18883	231	1	return	return	VERB
fbem-18883	231	2	on	on	ADP
fbem-18883	231	3	interactivity	interactivity	NOUN
fbem-18883	231	4	:	:	PUNCT
fbem-18883	231	5	the	the	DET
fbem-18883	231	6	impact	impact	NOUN
fbem-18883	231	7	of	of	ADP
fbem-18883	231	8	online	online	ADJ
fbem-18883	231	9	agents	agent	NOUN
fbem-18883	231	10	on	on	ADP
fbem-18883	231	11	newcomer	newcomer	NOUN
fbem-18883	231	12	adjustment	adjustment	NOUN
fbem-18883	231	13	.	.	PUNCT
fbem-18883	232	1	journal	journal	NOUN
fbem-18883	232	2	of	of	ADP
fbem-18883	232	3	marketing	marketing	NOUN
fbem-18883	232	4	,	,	PUNCT
fbem-18883	232	5	75(2	75(2	NUM
fbem-18883	232	6	)	)	PUNCT
fbem-18883	232	7	,	,	PUNCT
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fbem-18883	232	9	.	.	PUNCT
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fbem-18883	234	3	]	]	SYM
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fbem-18883	234	5	,	,	PUNCT
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fbem-18883	234	7	,	,	PUNCT
fbem-18883	234	8	kirschner	kirschner	PROPN
fbem-18883	234	9	,	,	PUNCT
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fbem-18883	234	11	a.	a.	PROPN
fbem-18883	234	12	,	,	PUNCT
fbem-18883	234	13	&	&	CCONJ
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fbem-18883	234	20	.	.	PUNCT
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fbem-18883	235	2	the	the	DET
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fbem-18883	235	4	for	for	ADP
fbem-18883	235	5	social	social	ADJ
fbem-18883	235	6	interaction	interaction	NOUN
fbem-18883	235	7	in	in	ADP
fbem-18883	235	8	computersupported	computersupporte	VERB
fbem-18883	235	9	collaborative	collaborative	ADJ
fbem-18883	235	10	learning	learning	NOUN
fbem-18883	235	11	environments	environment	NOUN
fbem-18883	235	12	:	:	PUNCT
fbem-18883	235	13	a	a	DET
fbem-18883	235	14	review	review	NOUN
fbem-18883	235	15	of	of	ADP
fbem-18883	235	16	the	the	DET
fbem-18883	235	17	research	research	NOUN
fbem-18883	235	18	.	.	PUNCT
fbem-18883	236	1	computers	computer	NOUN
fbem-18883	236	2	in	in	ADP
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fbem-18883	236	4	behavior	behavior	NOUN
fbem-18883	236	5	,	,	PUNCT
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fbem-18883	236	7	)	)	PUNCT
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fbem-18883	236	10	-	-	SYM
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fbem-18883	236	12	.	.	PUNCT
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fbem-18883	237	22	,	,	PUNCT
fbem-18883	237	23	n.	n.	PROPN
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fbem-18883	238	5	"	"	PUNCT
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fbem-18883	239	9	-	-	SYM
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fbem-18883	239	11	.	.	PUNCT
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fbem-18883	241	20	.	.	PUNCT
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fbem-18883	242	3	medical	medical	ADJ
fbem-18883	242	4	artificial	artificial	ADJ
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fbem-18883	242	6	.	.	PUNCT
fbem-18883	243	1	journal	journal	PROPN
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fbem-18883	243	7	)	)	PUNCT
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fbem-18883	243	10	-	-	SYM
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fbem-18883	246	6	)	)	PUNCT
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fbem-18883	246	9	-	-	SYM
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fbem-18883	246	11	.	.	PUNCT
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fbem-18883	249	5	)	)	PUNCT
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fbem-18883	249	8	-	-	SYM
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fbem-18883	251	6	:	:	PUNCT
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fbem-18883	252	11	-	-	SYM
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fbem-18883	254	3	:	:	PUNCT
fbem-18883	254	4	using	use	VERB
fbem-18883	254	5	computers	computer	NOUN
fbem-18883	254	6	to	to	PART
fbem-18883	254	7	elicit	elicit	VERB
fbem-18883	254	8	self	self	NOUN
fbem-18883	254	9	-	-	PUNCT
fbem-18883	254	10	disclosure	disclosure	NOUN
fbem-18883	254	11	from	from	ADP
fbem-18883	254	12	consumers	consumer	NOUN
fbem-18883	254	13	.	.	PUNCT
fbem-18883	255	1	journal	journal	NOUN
fbem-18883	255	2	of	of	ADP
fbem-18883	255	3	consumer	consumer	NOUN
fbem-18883	255	4	research	research	NOUN
fbem-18883	255	5	,	,	PUNCT
fbem-18883	255	6	26(4	26(4	NUM
fbem-18883	255	7	)	)	PUNCT
fbem-18883	255	8	,	,	PUNCT
fbem-18883	255	9	323	323	NUM
fbem-18883	255	10	-	-	SYM
fbem-18883	255	11	339	339	NUM
fbem-18883	255	12	.	.	PUNCT
fbem-18883	256	1	[	[	X
fbem-18883	256	2	23	23	NUM
fbem-18883	256	3	]	]	X
fbem-18883	256	4	nass	nass	PROPN
fbem-18883	256	5	,	,	PUNCT
fbem-18883	256	6	c.	c.	PROPN
fbem-18883	256	7	,	,	PUNCT
fbem-18883	256	8	&	&	CCONJ
fbem-18883	256	9	moon	moon	PROPN
fbem-18883	256	10	,	,	PUNCT
fbem-18883	256	11	y.	y.	PROPN
fbem-18883	256	12	(	(	PUNCT
fbem-18883	256	13	2000	2000	NUM
fbem-18883	256	14	)	)	PUNCT
fbem-18883	256	15	.	.	PUNCT
fbem-18883	256	16	machines	machine	NOUN
fbem-18883	256	17	and	and	CCONJ
fbem-18883	256	18	mindlessness	mindlessness	NOUN
fbem-18883	256	19	:	:	PUNCT
fbem-18883	256	20	social	social	ADJ
fbem-18883	256	21	responses	response	NOUN
fbem-18883	256	22	to	to	ADP
fbem-18883	256	23	computers	computer	NOUN
fbem-18883	256	24	.	.	PUNCT
fbem-18883	257	1	journal	journal	NOUN
fbem-18883	257	2	of	of	ADP
fbem-18883	257	3	social	social	ADJ
fbem-18883	257	4	issues	issue	NOUN
fbem-18883	257	5	,	,	PUNCT
fbem-18883	257	6	56(1	56(1	NUM
fbem-18883	257	7	)	)	PUNCT
fbem-18883	257	8	,	,	PUNCT
fbem-18883	257	9	81	81	NUM
fbem-18883	257	10	-	-	SYM
fbem-18883	257	11	103	103	NUM
fbem-18883	257	12	.	.	PUNCT
fbem-18883	258	1	[	[	X
fbem-18883	258	2	24	24	NUM
fbem-18883	258	3	]	]	SYM
fbem-18883	258	4	roschk	roschk	NOUN
fbem-18883	258	5	,	,	PUNCT
fbem-18883	258	6	h.	h.	PROPN
fbem-18883	258	7	,	,	PUNCT
fbem-18883	258	8	&	&	CCONJ
fbem-18883	258	9	kaiser	kaiser	PROPN
fbem-18883	258	10	,	,	PUNCT
fbem-18883	258	11	s.	s.	PROPN
fbem-18883	258	12	(	(	PUNCT
fbem-18883	258	13	2013	2013	NUM
fbem-18883	258	14	)	)	PUNCT
fbem-18883	258	15	.	.	PUNCT
fbem-18883	259	1	the	the	DET
fbem-18883	259	2	nature	nature	NOUN
fbem-18883	259	3	of	of	ADP
fbem-18883	259	4	an	an	DET
fbem-18883	259	5	apology	apology	NOUN
fbem-18883	259	6	:	:	PUNCT
fbem-18883	259	7	an	an	DET
fbem-18883	259	8	experimental	experimental	ADJ
fbem-18883	259	9	study	study	NOUN
fbem-18883	259	10	on	on	ADP
fbem-18883	259	11	how	how	SCONJ
fbem-18883	259	12	to	to	PART
fbem-18883	259	13	apologize	apologize	VERB
fbem-18883	259	14	after	after	ADP
fbem-18883	259	15	a	a	DET
fbem-18883	259	16	service	service	NOUN
fbem-18883	259	17	failure	failure	NOUN
fbem-18883	259	18	.	.	PUNCT
fbem-18883	260	1	marketing	marketing	NOUN
fbem-18883	260	2	letters	letter	NOUN
fbem-18883	260	3	,	,	PUNCT
fbem-18883	260	4	24(3	24(3	NUM
fbem-18883	260	5	)	)	PUNCT
fbem-18883	260	6	,	,	PUNCT
fbem-18883	260	7	293	293	NUM
fbem-18883	260	8	-	-	SYM
fbem-18883	260	9	309	309	NUM
fbem-18883	260	10	.	.	PUNCT
fbem-18883	261	1	doi:10.1007	doi:10.1007	VERB
fbem-18883	261	2	/	/	SYM
fbem-18883	261	3	s11002	s11002	NOUN
fbem-18883	261	4	-	-	PUNCT
fbem-18883	261	5	0129218	0129218	NUM
fbem-18883	261	6	-	-	PUNCT
fbem-18883	261	7	x	x	PUNCT
fbem-18883	262	1	[	[	X
fbem-18883	262	2	25	25	NUM
fbem-18883	262	3	]	]	PUNCT
fbem-18883	262	4	sheehan	sheehan	PROPN
fbem-18883	262	5	,	,	PUNCT
fbem-18883	262	6	b.	b.	PROPN
fbem-18883	262	7	,	,	PUNCT
fbem-18883	262	8	jin	jin	PROPN
fbem-18883	262	9	,	,	PUNCT
fbem-18883	262	10	h.	h.	PROPN
fbem-18883	262	11	s.	s.	PROPN
fbem-18883	262	12	,	,	PUNCT
fbem-18883	262	13	&	&	CCONJ
fbem-18883	262	14	gottlieb	gottlieb	PROPN
fbem-18883	262	15	,	,	PUNCT
fbem-18883	262	16	u.	u.	PROPN
fbem-18883	262	17	(	(	PUNCT
fbem-18883	262	18	2020	2020	NUM
fbem-18883	262	19	)	)	PUNCT
fbem-18883	262	20	.	.	PUNCT
fbem-18883	263	1	customer	customer	NOUN
fbem-18883	263	2	service	service	NOUN
fbem-18883	263	3	chatbots	chatbot	NOUN
fbem-18883	263	4	:	:	PUNCT
fbem-18883	263	5	anthropomorphism	anthropomorphism	NOUN
fbem-18883	263	6	and	and	CCONJ
fbem-18883	263	7	adoption	adoption	NOUN
fbem-18883	263	8	.	.	PUNCT
fbem-18883	264	1	journal	journal	NOUN
fbem-18883	264	2	of	of	ADP
fbem-18883	264	3	business	business	NOUN
fbem-18883	264	4	research	research	NOUN
fbem-18883	264	5	,	,	PUNCT
fbem-18883	264	6	115	115	NUM
fbem-18883	264	7	,	,	PUNCT
fbem-18883	264	8	14	14	NUM
fbem-18883	264	9	-	-	SYM
fbem-18883	264	10	24	24	NUM
fbem-18883	264	11	.	.	PUNCT
fbem-18883	265	1	doi:10.1016	doi:10.1016	PROPN
fbem-18883	265	2	/	/	SYM
fbem-18883	265	3	j.jbusres.2020.04.030	j.jbusres.2020.04.030	PROPN
fbem-18883	266	1	[	[	X
fbem-18883	266	2	26	26	NUM
fbem-18883	266	3	]	]	X
fbem-18883	266	4	sundar	sundar	NOUN
fbem-18883	266	5	,	,	PUNCT
fbem-18883	266	6	s.	s.	PROPN
fbem-18883	266	7	s.	s.	PROPN
fbem-18883	266	8	(	(	PUNCT
fbem-18883	266	9	2008	2008	NUM
fbem-18883	266	10	)	)	PUNCT
fbem-18883	266	11	.	.	PUNCT
fbem-18883	267	1	the	the	DET
fbem-18883	267	2	main	main	ADJ
fbem-18883	267	3	model	model	NOUN
fbem-18883	267	4	:	:	PUNCT
fbem-18883	267	5	a	a	DET
fbem-18883	267	6	heuristic	heuristic	ADJ
fbem-18883	267	7	approach	approach	NOUN
fbem-18883	267	8	to	to	ADP
fbem-18883	267	9	understanding	understand	VERB
fbem-18883	267	10	technology	technology	NOUN
fbem-18883	267	11	effects	effect	NOUN
fbem-18883	267	12	on	on	ADP
fbem-18883	267	13	credibility	credibility	NOUN
fbem-18883	267	14	:	:	PUNCT
fbem-18883	267	15	macarthur	macarthur	PROPN
fbem-18883	267	16	foundation	foundation	PROPN
fbem-18883	267	17	digital	digital	ADJ
fbem-18883	267	18	media	medium	NOUN
fbem-18883	267	19	and	and	CCONJ
fbem-18883	267	20	learning	learn	VERB
fbem-18883	267	21	initiative	initiative	PROPN
fbem-18883	267	22	cambridge	cambridge	PROPN
fbem-18883	267	23	,	,	PUNCT
fbem-18883	267	24	ma	ma	PROPN
fbem-18883	267	25	.	.	PUNCT
fbem-18883	268	1	[	[	X
fbem-18883	268	2	27	27	NUM
fbem-18883	268	3	]	]	X
fbem-18883	268	4	wang	wang	PROPN
fbem-18883	268	5	,	,	PUNCT
fbem-18883	268	6	h.	h.	PROPN
fbem-18883	268	7	,	,	PUNCT
fbem-18883	268	8	xie	xie	PROPN
fbem-18883	268	9	,	,	PUNCT
fbem-18883	268	10	t.	t.	PROPN
fbem-18883	268	11	,	,	PUNCT
fbem-18883	268	12	&	&	CCONJ
fbem-18883	268	13	zhan	zhan	PROPN
fbem-18883	268	14	,	,	PUNCT
fbem-18883	268	15	c.	c.	PROPN
fbem-18883	268	16	(	(	PUNCT
fbem-18883	268	17	2021	2021	NUM
fbem-18883	268	18	)	)	PUNCT
fbem-18883	268	19	.	.	PUNCT
fbem-18883	269	1	when	when	SCONJ
fbem-18883	269	2	service	service	NOUN
fbem-18883	269	3	failed	fail	VERB
fbem-18883	269	4	:	:	PUNCT
fbem-18883	269	5	the	the	DET
fbem-18883	269	6	detrimental	detrimental	ADJ
fbem-18883	269	7	effect	effect	NOUN
fbem-18883	269	8	of	of	ADP
fbem-18883	269	9	anthropomorphism	anthropomorphism	NOUN
fbem-18883	269	10	on	on	ADP
fbem-18883	269	11	intelligent	intelligent	ADJ
fbem-18883	269	12	customer	customer	NOUN
fbem-18883	269	13	service	service	NOUN
fbem-18883	269	14	agent	agent	NOUN
fbem-18883	269	15	avatar	avatar	NOUN
fbem-18883	269	16	—	—	PUNCT
fbem-18883	269	17	disgust	disgust	NOUN
fbem-18883	269	18	as	as	ADP
fbem-18883	269	19	mediation	mediation	NOUN
fbem-18883	269	20	.	.	PUNCT
fbem-18883	270	1	nankai	nankai	PROPN
fbem-18883	270	2	business	business	PROPN
fbem-18883	270	3	review	review	PROPN
fbem-18883	270	4	,	,	PUNCT
fbem-18883	270	5	24(4	24(4	NUM
fbem-18883	270	6	)	)	PUNCT
fbem-18883	270	7	,	,	PUNCT
fbem-18883	270	8	194	194	NUM
fbem-18883	270	9	-	-	SYM
fbem-18883	270	10	204	204	NUM
fbem-18883	270	11	.	.	PUNCT
fbem-18883	271	1	[	[	X
fbem-18883	271	2	28	28	NUM
fbem-18883	271	3	]	]	X
fbem-18883	271	4	wang	wang	PROPN
fbem-18883	271	5	,	,	PUNCT
fbem-18883	271	6	l.	l.	PROPN
fbem-18883	271	7	c.	c.	PROPN
fbem-18883	271	8	,	,	PUNCT
fbem-18883	271	9	baker	baker	PROPN
fbem-18883	271	10	,	,	PUNCT
fbem-18883	271	11	j.	j.	PROPN
fbem-18883	271	12	,	,	PUNCT
fbem-18883	271	13	wagner	wagner	PROPN
fbem-18883	271	14	,	,	PUNCT
fbem-18883	271	15	j.	j.	PROPN
fbem-18883	271	16	a.	a.	PROPN
fbem-18883	271	17	,	,	PUNCT
fbem-18883	271	18	&	&	CCONJ
fbem-18883	271	19	wakefield	wakefield	PROPN
fbem-18883	271	20	,	,	PUNCT
fbem-18883	271	21	k.	k.	PROPN
fbem-18883	271	22	(	(	PUNCT
fbem-18883	271	23	2007	2007	NUM
fbem-18883	271	24	)	)	PUNCT
fbem-18883	271	25	.	.	PUNCT
fbem-18883	272	1	can	can	AUX
fbem-18883	272	2	a	a	DET
fbem-18883	272	3	retail	retail	ADJ
fbem-18883	272	4	web	web	NOUN
fbem-18883	272	5	site	site	NOUN
fbem-18883	272	6	be	be	AUX
fbem-18883	272	7	social	social	ADJ
fbem-18883	272	8	?	?	PUNCT
fbem-18883	273	1	journal	journal	NOUN
fbem-18883	273	2	of	of	ADP
fbem-18883	273	3	marketing	marketing	NOUN
fbem-18883	273	4	,	,	PUNCT
fbem-18883	273	5	71(3	71(3	NUM
fbem-18883	273	6	)	)	PUNCT
fbem-18883	273	7	,	,	PUNCT
fbem-18883	273	8	143	143	NUM
fbem-18883	273	9	-	-	SYM
fbem-18883	273	10	157	157	NUM
fbem-18883	273	11	.	.	PUNCT
fbem-18883	274	1	[	[	X
fbem-18883	274	2	29	29	NUM
fbem-18883	274	3	]	]	X
fbem-18883	274	4	warren	warren	PROPN
fbem-18883	274	5	,	,	PUNCT
fbem-18883	274	6	c.	c.	PROPN
fbem-18883	274	7	,	,	PUNCT
fbem-18883	274	8	barsky	barsky	NOUN
fbem-18883	274	9	,	,	PUNCT
fbem-18883	274	10	a.	a.	PROPN
fbem-18883	274	11	,	,	PUNCT
fbem-18883	274	12	&	&	CCONJ
fbem-18883	274	13	mcgraw	mcgraw	PROPN
fbem-18883	274	14	,	,	PUNCT
fbem-18883	274	15	a.	a.	NOUN
fbem-18883	274	16	p.	p.	NOUN
fbem-18883	274	17	(	(	PUNCT
fbem-18883	274	18	2018	2018	NUM
fbem-18883	274	19	)	)	PUNCT
fbem-18883	274	20	.	.	PUNCT
fbem-18883	275	1	humor	humor	NOUN
fbem-18883	275	2	,	,	PUNCT
fbem-18883	275	3	comedy	comedy	NOUN
fbem-18883	275	4	,	,	PUNCT
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fbem-18883	275	6	consumer	consumer	NOUN
fbem-18883	275	7	behavior	behavior	NOUN
fbem-18883	275	8	.	.	PUNCT
fbem-18883	276	1	journal	journal	PROPN
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fbem-18883	276	3	consumer	consumer	NOUN
fbem-18883	276	4	research	research	NOUN
fbem-18883	276	5	,	,	PUNCT
fbem-18883	276	6	45(3	45(3	NUM
fbem-18883	276	7	)	)	PUNCT
fbem-18883	276	8	,	,	PUNCT
fbem-18883	276	9	529	529	NUM
fbem-18883	276	10	-	-	SYM
fbem-18883	276	11	552	552	NUM
fbem-18883	276	12	.	.	PUNCT
fbem-18883	277	1	doi:10.1093	doi:10.1093	PROPN
fbem-18883	277	2	/	/	SYM
fbem-18883	277	3	jcr	jcr	PROPN
fbem-18883	277	4	/	/	SYM
fbem-18883	277	5	ucy015	ucy015	PROPN
fbem-18883	277	6	[	[	X
fbem-18883	277	7	30	30	NUM
fbem-18883	277	8	]	]	SYM
fbem-18883	277	9	yoo	yoo	PROPN
fbem-18883	277	10	,	,	PUNCT
fbem-18883	277	11	w.	w.	PROPN
fbem-18883	277	12	,	,	PUNCT
fbem-18883	277	13	choi	choi	NOUN
fbem-18883	277	14	,	,	PUNCT
fbem-18883	277	15	d.-h	d.-h	NOUN
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fbem-18883	277	17	,	,	PUNCT
fbem-18883	277	18	&	&	CCONJ
fbem-18883	277	19	park	park	PROPN
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fbem-18883	277	21	k.	k.	PROPN
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fbem-18883	277	24	)	)	PUNCT
fbem-18883	277	25	.	.	PUNCT
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fbem-18883	278	2	effects	effect	NOUN
fbem-18883	278	3	of	of	ADP
fbem-18883	278	4	sns	sns	PROPN
fbem-18883	278	5	communication	communication	NOUN
fbem-18883	278	6	:	:	PUNCT
fbem-18883	278	7	how	how	SCONJ
fbem-18883	278	8	expressing	express	VERB
fbem-18883	278	9	and	and	CCONJ
fbem-18883	278	10	receiving	receive	VERB
fbem-18883	278	11	information	information	NOUN
fbem-18883	278	12	predict	predict	VERB
fbem-18883	278	13	mers	mer	NOUN
fbem-18883	278	14	-	-	PUNCT
fbem-18883	278	15	preventive	preventive	ADJ
fbem-18883	278	16	behavioral	behavioral	ADJ
fbem-18883	278	17	intentions	intention	NOUN
fbem-18883	278	18	in	in	ADP
fbem-18883	278	19	south	south	PROPN
fbem-18883	278	20	korea	korea	PROPN
fbem-18883	278	21	.	.	PUNCT
fbem-18883	279	1	computers	computer	NOUN
fbem-18883	279	2	in	in	ADP
fbem-18883	279	3	human	human	ADJ
fbem-18883	279	4	behavior	behavior	NOUN
fbem-18883	279	5	,	,	PUNCT
fbem-18883	279	6	62	62	NUM
fbem-18883	279	7	,	,	PUNCT
fbem-18883	279	8	34	34	NUM
fbem-18883	279	9	-	-	SYM
fbem-18883	279	10	43	43	NUM
fbem-18883	279	11	.	.	PUNCT
fbem-18883	280	1	[	[	X
fbem-18883	280	2	31	31	NUM
fbem-18883	280	3	]	]	SYM
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fbem-18883	280	5	,	,	PUNCT
fbem-18883	280	6	c.	c.	PROPN
fbem-18883	280	7	,	,	PUNCT
fbem-18883	280	8	zhang	zhang	PROPN
fbem-18883	280	9	,	,	PUNCT
fbem-18883	280	10	c.	c.	PROPN
fbem-18883	280	11	,	,	PUNCT
fbem-18883	280	12	&	&	CCONJ
fbem-18883	280	13	wang	wang	PROPN
fbem-18883	280	14	,	,	PUNCT
fbem-18883	280	15	s.	s.	PROPN
fbem-18883	280	16	(	(	PUNCT
fbem-18883	280	17	2022	2022	NUM
fbem-18883	280	18	)	)	PUNCT
fbem-18883	280	19	.	.	PUNCT
fbem-18883	281	1	social	social	ADJ
fbem-18883	281	2	anxiety	anxiety	NOUN
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fbem-18883	281	4	a	a	DET
fbem-18883	281	5	moderator	moderator	NOUN
fbem-18883	281	6	in	in	ADP
fbem-18883	281	7	consumer	consumer	NOUN
fbem-18883	281	8	willingness	willingness	NOUN
fbem-18883	281	9	to	to	PART
fbem-18883	281	10	accept	accept	VERB
fbem-18883	281	11	ai	ai	VERB
fbem-18883	281	12	assistants	assistant	NOUN
fbem-18883	281	13	based	base	VERB
fbem-18883	281	14	on	on	ADP
fbem-18883	281	15	utilitarian	utilitarian	ADJ
fbem-18883	281	16	and	and	CCONJ
fbem-18883	281	17	hedonic	hedonic	ADJ
fbem-18883	281	18	values	value	NOUN
fbem-18883	281	19	.	.	PUNCT
fbem-18883	282	1	journal	journal	NOUN
fbem-18883	282	2	of	of	ADP
fbem-18883	282	3	retailing	retailing	NOUN
fbem-18883	282	4	and	and	CCONJ
fbem-18883	282	5	consumer	consumer	NOUN
fbem-18883	282	6	services	service	NOUN
fbem-18883	282	7	,	,	PUNCT
fbem-18883	282	8	65	65	NUM
fbem-18883	282	9	.	.	PUNCT
fbem-18883	283	1	doi:10.1016	doi:10.1016	PROPN
fbem-18883	283	2	/	/	SYM
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fbem-18883	284	1	[	[	X
fbem-18883	284	2	32	32	NUM
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fbem-18883	284	12	,	,	PUNCT
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fbem-18883	287	2	controlled	control	VERB
fbem-18883	287	3	trial	trial	NOUN
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fbem-18883	287	5	timerestricted	timerestricted	ADJ
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fbem-18883	287	8	overweight	overweight	ADJ
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fbem-18883	287	11	young	young	ADJ
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fbem-18883	288	5	.	.	PUNCT
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fbem-18883	289	2	/	/	SYM
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fbem-18883	290	6	y.	y.	PROPN
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fbem-18883	290	10	j.	j.	PROPN
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fbem-18883	290	21	2022	2022	NUM
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fbem-18883	290	23	.	.	PUNCT
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fbem-18883	291	4	when	when	SCONJ
fbem-18883	291	5	i	i	PRON
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fbem-18883	291	8	:	:	PUNCT
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fbem-18883	291	11	of	of	ADP
fbem-18883	291	12	certainty	certainty	NOUN
fbem-18883	291	13	of	of	ADP
fbem-18883	291	14	needs	need	NOUN
fbem-18883	291	15	on	on	ADP
fbem-18883	291	16	consumers	consumer	NOUN
fbem-18883	291	17	'	'	PART
fbem-18883	291	18	acceptance	acceptance	NOUN
fbem-18883	291	19	of	of	ADP
fbem-18883	291	20	ai	ai	ADJ
fbem-18883	291	21	chatbots	chatbots	PROPN
fbem-18883	291	22	.	.	PUNCT
fbem-18883	292	1	journal	journal	PROPN
fbem-18883	292	2	of	of	ADP
fbem-18883	292	3	business	business	NOUN
fbem-18883	292	4	research	research	NOUN
fbem-18883	292	5	,	,	PUNCT
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fbem-18883	292	11	.	.	PUNCT
fbem-18883	293	1	doi:10.1016	doi:10.1016	PROPN
fbem-18883	293	2	/	/	SYM
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fbem-18883	293	8	,	,	PUNCT
fbem-18883	293	9	d.	d.	PROPN
fbem-18883	293	10	,	,	PUNCT
fbem-18883	293	11	&	&	CCONJ
fbem-18883	293	12	hundertmark	hundertmark	PROPN
fbem-18883	293	13	,	,	PUNCT
fbem-18883	293	14	s.	s.	PROPN
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fbem-18883	293	16	2017	2017	NUM
fbem-18883	293	17	)	)	PUNCT
fbem-18883	293	18	.	.	PUNCT
fbem-18883	294	1	chatbots	chatbot	NOUN
fbem-18883	294	2	--	--	PUNCT
fbem-18883	294	3	an	an	DET
fbem-18883	294	4	interactive	interactive	ADJ
fbem-18883	294	5	technology	technology	NOUN
fbem-18883	294	6	for	for	ADP
fbem-18883	294	7	personalized	personalized	ADJ
fbem-18883	294	8	communication	communication	NOUN
fbem-18883	294	9	,	,	PUNCT
fbem-18883	294	10	transactions	transaction	NOUN
fbem-18883	294	11	and	and	CCONJ
fbem-18883	294	12	services	service	NOUN
fbem-18883	294	13	.	.	PUNCT
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fbem-18883	295	5	www	www	PROPN
fbem-18883	295	6	/	/	SYM
fbem-18883	295	7	internet	internet	NOUN
fbem-18883	295	8	,	,	PUNCT
fbem-18883	295	9	15(1	15(1	NUM
fbem-18883	295	10	)	)	PUNCT
fbem-18883	295	11	.	.	PUNCT