id	sid	tid	token	lemma	pos
fbem-19597	1	1	frontiers	frontier	NOUN
fbem-19597	1	2	in	in	ADP
fbem-19597	1	3	business	business	NOUN
fbem-19597	1	4	,	,	PUNCT
fbem-19597	1	5	economics	economic	NOUN
fbem-19597	1	6	and	and	CCONJ
fbem-19597	1	7	management	management	NOUN
fbem-19597	1	8	issn	issn	PROPN
fbem-19597	1	9	:	:	PUNCT
fbem-19597	1	10	2766	2766	NUM
fbem-19597	1	11	-	-	PUNCT
fbem-19597	1	12	824x	824x	NUM
fbem-19597	1	13	|	|	ADJ
fbem-19597	1	14	vol	vol	NOUN
fbem-19597	1	15	.	.	PUNCT
fbem-19597	2	1	14	14	NUM
fbem-19597	2	2	,	,	PUNCT
fbem-19597	2	3	no	no	INTJ
fbem-19597	2	4	.	.	NOUN
fbem-19597	2	5	2	2	NUM
fbem-19597	2	6	,	,	PUNCT
fbem-19597	2	7	2024	2024	NUM
fbem-19597	2	8	91	91	NUM
fbem-19597	2	9	analysis	analysis	NOUN
fbem-19597	2	10	of	of	ADP
fbem-19597	2	11	logistics	logistic	NOUN
fbem-19597	2	12	customer	customer	NOUN
fbem-19597	2	13	complaints	complaint	NOUN
fbem-19597	2	14	based	base	VERB
fbem-19597	2	15	on	on	ADP
fbem-19597	2	16	grounded	ground	VERB
fbem-19597	2	17	theory	theory	NOUN
fbem-19597	2	18	xingling	xingle	VERB
fbem-19597	2	19	liu	liu	PROPN
fbem-19597	2	20	school	school	PROPN
fbem-19597	2	21	of	of	ADP
fbem-19597	2	22	modern	modern	ADJ
fbem-19597	2	23	posts	post	NOUN
fbem-19597	2	24	,	,	PUNCT
fbem-19597	2	25	chongqing	chongqing	PROPN
fbem-19597	2	26	university	university	PROPN
fbem-19597	2	27	of	of	ADP
fbem-19597	2	28	posts	post	NOUN
fbem-19597	2	29	and	and	CCONJ
fbem-19597	2	30	telecommunications	telecommunication	NOUN
fbem-19597	2	31	,	,	PUNCT
fbem-19597	2	32	chongqing	chongqe	VERB
fbem-19597	2	33	400065	400065	NUM
fbem-19597	2	34	,	,	PUNCT
fbem-19597	2	35	china	china	PROPN
fbem-19597	2	36	abstract	abstract	PROPN
fbem-19597	2	37	:	:	PUNCT
fbem-19597	2	38	with	with	ADP
fbem-19597	2	39	the	the	DET
fbem-19597	2	40	rapid	rapid	ADJ
fbem-19597	2	41	development	development	NOUN
fbem-19597	2	42	of	of	ADP
fbem-19597	2	43	e	e	NOUN
fbem-19597	2	44	-	-	NOUN
fbem-19597	2	45	commerce	commerce	NOUN
fbem-19597	2	46	and	and	CCONJ
fbem-19597	2	47	the	the	DET
fbem-19597	2	48	continuous	continuous	ADJ
fbem-19597	2	49	expansion	expansion	NOUN
fbem-19597	2	50	of	of	ADP
fbem-19597	2	51	the	the	DET
fbem-19597	2	52	global	global	ADJ
fbem-19597	2	53	market	market	NOUN
fbem-19597	2	54	,	,	PUNCT
fbem-19597	2	55	the	the	DET
fbem-19597	2	56	logistics	logistic	NOUN
fbem-19597	2	57	industry	industry	NOUN
fbem-19597	2	58	is	be	AUX
fbem-19597	2	59	facing	face	VERB
fbem-19597	2	60	increasingly	increasingly	ADV
fbem-19597	2	61	complex	complex	ADJ
fbem-19597	2	62	challenges	challenge	NOUN
fbem-19597	2	63	in	in	ADP
fbem-19597	2	64	meeting	meet	VERB
fbem-19597	2	65	consumer	consumer	NOUN
fbem-19597	2	66	demand	demand	NOUN
fbem-19597	2	67	and	and	CCONJ
fbem-19597	2	68	improving	improve	VERB
fbem-19597	2	69	service	service	NOUN
fbem-19597	2	70	quality	quality	NOUN
fbem-19597	2	71	.	.	PUNCT
fbem-19597	3	1	in	in	ADP
fbem-19597	3	2	such	such	DET
fbem-19597	3	3	a	a	DET
fbem-19597	3	4	competitive	competitive	ADJ
fbem-19597	3	5	environment	environment	NOUN
fbem-19597	3	6	,	,	PUNCT
fbem-19597	3	7	customer	customer	NOUN
fbem-19597	3	8	complaints	complaint	NOUN
fbem-19597	3	9	have	have	AUX
fbem-19597	3	10	become	become	VERB
fbem-19597	3	11	one	one	NUM
fbem-19597	3	12	of	of	ADP
fbem-19597	3	13	the	the	DET
fbem-19597	3	14	important	important	ADJ
fbem-19597	3	15	indicators	indicator	NOUN
fbem-19597	3	16	to	to	PART
fbem-19597	3	17	evaluate	evaluate	VERB
fbem-19597	3	18	the	the	DET
fbem-19597	3	19	quality	quality	NOUN
fbem-19597	3	20	of	of	ADP
fbem-19597	3	21	logistics	logistic	NOUN
fbem-19597	3	22	services	service	NOUN
fbem-19597	3	23	and	and	CCONJ
fbem-19597	3	24	relationship	relationship	NOUN
fbem-19597	3	25	maintenance	maintenance	NOUN
fbem-19597	3	26	.	.	PUNCT
fbem-19597	4	1	customer	customer	NOUN
fbem-19597	4	2	complaints	complaint	NOUN
fbem-19597	4	3	not	not	PART
fbem-19597	4	4	only	only	ADV
fbem-19597	4	5	reflect	reflect	VERB
fbem-19597	4	6	customer	customer	NOUN
fbem-19597	4	7	dissatisfaction	dissatisfaction	NOUN
fbem-19597	4	8	with	with	ADP
fbem-19597	4	9	the	the	DET
fbem-19597	4	10	service	service	NOUN
fbem-19597	4	11	,	,	PUNCT
fbem-19597	4	12	but	but	CCONJ
fbem-19597	4	13	may	may	AUX
fbem-19597	4	14	also	also	ADV
fbem-19597	4	15	hint	hint	VERB
fbem-19597	4	16	at	at	ADP
fbem-19597	4	17	potential	potential	ADJ
fbem-19597	4	18	systemic	systemic	ADJ
fbem-19597	4	19	problems	problem	NOUN
fbem-19597	4	20	and	and	CCONJ
fbem-19597	4	21	opportunities	opportunity	NOUN
fbem-19597	4	22	for	for	ADP
fbem-19597	4	23	improvement	improvement	NOUN
fbem-19597	4	24	.	.	PUNCT
fbem-19597	5	1	in	in	ADP
fbem-19597	5	2	order	order	NOUN
fbem-19597	5	3	to	to	PART
fbem-19597	5	4	better	well	ADV
fbem-19597	5	5	improve	improve	VERB
fbem-19597	5	6	logistics	logistic	NOUN
fbem-19597	5	7	services	service	NOUN
fbem-19597	5	8	,	,	PUNCT
fbem-19597	5	9	it	it	PRON
fbem-19597	5	10	is	be	AUX
fbem-19597	5	11	necessary	necessary	ADJ
fbem-19597	5	12	to	to	PART
fbem-19597	5	13	find	find	VERB
fbem-19597	5	14	the	the	DET
fbem-19597	5	15	direction	direction	NOUN
fbem-19597	5	16	of	of	ADP
fbem-19597	5	17	logistics	logistic	NOUN
fbem-19597	5	18	improvement	improvement	NOUN
fbem-19597	5	19	through	through	ADP
fbem-19597	5	20	customer	customer	NOUN
fbem-19597	5	21	complaints	complaint	NOUN
fbem-19597	5	22	.	.	PUNCT
fbem-19597	6	1	based	base	VERB
fbem-19597	6	2	on	on	ADP
fbem-19597	6	3	this	this	PRON
fbem-19597	6	4	,	,	PUNCT
fbem-19597	6	5	we	we	PRON
fbem-19597	6	6	use	use	VERB
fbem-19597	6	7	the	the	DET
fbem-19597	6	8	grounded	ground	VERB
fbem-19597	6	9	theory	theory	NOUN
fbem-19597	6	10	method	method	NOUN
fbem-19597	6	11	to	to	PART
fbem-19597	6	12	encode	encode	VERB
fbem-19597	6	13	and	and	CCONJ
fbem-19597	6	14	analyze	analyze	VERB
fbem-19597	6	15	the	the	DET
fbem-19597	6	16	customer	customer	NOUN
fbem-19597	6	17	's	's	PART
fbem-19597	6	18	online	online	ADJ
fbem-19597	6	19	comments	comment	NOUN
fbem-19597	6	20	on	on	ADP
fbem-19597	6	21	the	the	DET
fbem-19597	6	22	express	express	ADJ
fbem-19597	6	23	service	service	NOUN
fbem-19597	6	24	,	,	PUNCT
fbem-19597	6	25	and	and	CCONJ
fbem-19597	6	26	then	then	ADV
fbem-19597	6	27	get	get	VERB
fbem-19597	6	28	the	the	DET
fbem-19597	6	29	logical	logical	ADJ
fbem-19597	6	30	relationship	relationship	NOUN
fbem-19597	6	31	of	of	ADP
fbem-19597	6	32	each	each	DET
fbem-19597	6	33	category	category	NOUN
fbem-19597	6	34	,	,	PUNCT
fbem-19597	6	35	refine	refine	VERB
fbem-19597	6	36	and	and	CCONJ
fbem-19597	6	37	summarize	summarize	VERB
fbem-19597	6	38	the	the	DET
fbem-19597	6	39	causes	cause	NOUN
fbem-19597	6	40	of	of	ADP
fbem-19597	6	41	customer	customer	NOUN
fbem-19597	6	42	complaints	complaint	NOUN
fbem-19597	6	43	,	,	PUNCT
fbem-19597	6	44	and	and	CCONJ
fbem-19597	6	45	finally	finally	ADV
fbem-19597	6	46	get	get	VERB
fbem-19597	6	47	the	the	DET
fbem-19597	6	48	customer	customer	NOUN
fbem-19597	6	49	complaint	complaint	NOUN
fbem-19597	6	50	points	point	NOUN
fbem-19597	6	51	.	.	PUNCT
fbem-19597	7	1	the	the	DET
fbem-19597	7	2	results	result	NOUN
fbem-19597	7	3	show	show	VERB
fbem-19597	7	4	that	that	SCONJ
fbem-19597	7	5	customer	customer	NOUN
fbem-19597	7	6	complaints	complaint	NOUN
fbem-19597	7	7	mainly	mainly	ADV
fbem-19597	7	8	focus	focus	VERB
fbem-19597	7	9	on	on	ADP
fbem-19597	7	10	the	the	DET
fbem-19597	7	11	problems	problem	NOUN
fbem-19597	7	12	of	of	ADP
fbem-19597	7	13	unclear	unclear	ADJ
fbem-19597	7	14	object	object	NOUN
fbem-19597	7	15	status	status	NOUN
fbem-19597	7	16	,	,	PUNCT
fbem-19597	7	17	inefficient	inefficient	ADJ
fbem-19597	7	18	logistics	logistic	NOUN
fbem-19597	7	19	business	business	NOUN
fbem-19597	7	20	,	,	PUNCT
fbem-19597	7	21	low	low	ADJ
fbem-19597	7	22	staff	staff	NOUN
fbem-19597	7	23	quality	quality	NOUN
fbem-19597	7	24	and	and	CCONJ
fbem-19597	7	25	difficult	difficult	ADJ
fbem-19597	7	26	customer	customer	NOUN
fbem-19597	7	27	intervention	intervention	NOUN
fbem-19597	7	28	.	.	PUNCT
fbem-19597	8	1	keywords	keyword	NOUN
fbem-19597	8	2	:	:	PUNCT
fbem-19597	8	3	customer	customer	NOUN
fbem-19597	8	4	complaints	complaint	NOUN
fbem-19597	8	5	;	;	PUNCT
fbem-19597	8	6	grounded	ground	VERB
fbem-19597	8	7	theory	theory	NOUN
fbem-19597	8	8	;	;	PUNCT
fbem-19597	8	9	online	online	ADJ
fbem-19597	8	10	reviews	review	NOUN
fbem-19597	8	11	.	.	PUNCT
fbem-19597	9	1	1	1	X
fbem-19597	9	2	.	.	X
fbem-19597	9	3	introduction	introduction	NOUN
fbem-19597	9	4	in	in	ADP
fbem-19597	9	5	the	the	DET
fbem-19597	9	6	highly	highly	ADV
fbem-19597	9	7	competitive	competitive	ADJ
fbem-19597	9	8	service	service	NOUN
fbem-19597	9	9	industry	industry	NOUN
fbem-19597	9	10	,	,	PUNCT
fbem-19597	9	11	customer	customer	NOUN
fbem-19597	9	12	satisfaction	satisfaction	NOUN
fbem-19597	9	13	is	be	AUX
fbem-19597	9	14	considered	consider	VERB
fbem-19597	9	15	to	to	PART
fbem-19597	9	16	be	be	AUX
fbem-19597	9	17	one	one	NUM
fbem-19597	9	18	of	of	ADP
fbem-19597	9	19	the	the	DET
fbem-19597	9	20	key	key	ADJ
fbem-19597	9	21	indicators	indicator	NOUN
fbem-19597	9	22	of	of	ADP
fbem-19597	9	23	success	success	NOUN
fbem-19597	9	24	[	[	X
fbem-19597	9	25	1	1	NUM
fbem-19597	9	26	]	]	PUNCT
fbem-19597	9	27	.	.	PUNCT
fbem-19597	10	1	as	as	ADP
fbem-19597	10	2	a	a	DET
fbem-19597	10	3	part	part	NOUN
fbem-19597	10	4	of	of	ADP
fbem-19597	10	5	the	the	DET
fbem-19597	10	6	service	service	NOUN
fbem-19597	10	7	industry	industry	NOUN
fbem-19597	10	8	,	,	PUNCT
fbem-19597	10	9	the	the	DET
fbem-19597	10	10	logistics	logistic	NOUN
fbem-19597	10	11	industry	industry	NOUN
fbem-19597	10	12	is	be	AUX
fbem-19597	10	13	no	no	DET
fbem-19597	10	14	exception	exception	NOUN
fbem-19597	10	15	.	.	PUNCT
fbem-19597	11	1	the	the	DET
fbem-19597	11	2	significance	significance	NOUN
fbem-19597	11	3	of	of	ADP
fbem-19597	11	4	logistics	logistic	NOUN
fbem-19597	11	5	customer	customer	NOUN
fbem-19597	11	6	complaints	complaint	NOUN
fbem-19597	11	7	as	as	ADP
fbem-19597	11	8	a	a	DET
fbem-19597	11	9	research	research	NOUN
fbem-19597	11	10	focus	focus	NOUN
fbem-19597	11	11	lies	lie	VERB
fbem-19597	11	12	in	in	ADP
fbem-19597	11	13	their	their	PRON
fbem-19597	11	14	direct	direct	ADJ
fbem-19597	11	15	reflection	reflection	NOUN
fbem-19597	11	16	of	of	ADP
fbem-19597	11	17	issues	issue	NOUN
fbem-19597	11	18	concerning	concern	VERB
fbem-19597	11	19	service	service	NOUN
fbem-19597	11	20	quality	quality	NOUN
fbem-19597	11	21	and	and	CCONJ
fbem-19597	11	22	customer	customer	NOUN
fbem-19597	11	23	experience	experience	NOUN
fbem-19597	11	24	.	.	PUNCT
fbem-19597	12	1	addressing	address	VERB
fbem-19597	12	2	and	and	CCONJ
fbem-19597	12	3	resolving	resolve	VERB
fbem-19597	12	4	these	these	DET
fbem-19597	12	5	complaints	complaint	NOUN
fbem-19597	12	6	not	not	PART
fbem-19597	12	7	only	only	ADV
fbem-19597	12	8	represent	represent	VERB
fbem-19597	12	9	a	a	DET
fbem-19597	12	10	straightforward	straightforward	ADJ
fbem-19597	12	11	method	method	NOUN
fbem-19597	12	12	for	for	ADP
fbem-19597	12	13	enhancing	enhance	VERB
fbem-19597	12	14	service	service	NOUN
fbem-19597	12	15	quality	quality	NOUN
fbem-19597	12	16	but	but	CCONJ
fbem-19597	12	17	also	also	ADV
fbem-19597	12	18	serve	serve	VERB
fbem-19597	12	19	as	as	ADP
fbem-19597	12	20	a	a	DET
fbem-19597	12	21	catalyst	catalyst	NOUN
fbem-19597	12	22	for	for	ADP
fbem-19597	12	23	identifying	identify	VERB
fbem-19597	12	24	opportunities	opportunity	NOUN
fbem-19597	12	25	for	for	ADP
fbem-19597	12	26	change	change	NOUN
fbem-19597	12	27	and	and	CCONJ
fbem-19597	12	28	innovation	innovation	NOUN
fbem-19597	12	29	within	within	ADP
fbem-19597	12	30	the	the	DET
fbem-19597	12	31	service	service	NOUN
fbem-19597	12	32	industry	industry	NOUN
fbem-19597	13	1	[	[	X
fbem-19597	13	2	2	2	NUM
fbem-19597	13	3	]	]	PUNCT
fbem-19597	13	4	.	.	PUNCT
fbem-19597	14	1	through	through	ADP
fbem-19597	14	2	a	a	DET
fbem-19597	14	3	comprehensive	comprehensive	ADJ
fbem-19597	14	4	analysis	analysis	NOUN
fbem-19597	14	5	of	of	ADP
fbem-19597	14	6	customer	customer	NOUN
fbem-19597	14	7	complaints	complaint	NOUN
fbem-19597	14	8	,	,	PUNCT
fbem-19597	14	9	a	a	DET
fbem-19597	14	10	deeper	deep	ADJ
fbem-19597	14	11	understanding	understanding	NOUN
fbem-19597	14	12	of	of	ADP
fbem-19597	14	13	customer	customer	NOUN
fbem-19597	14	14	needs	need	NOUN
fbem-19597	14	15	,	,	PUNCT
fbem-19597	14	16	expectations	expectation	NOUN
fbem-19597	14	17	,	,	PUNCT
fbem-19597	14	18	and	and	CCONJ
fbem-19597	14	19	pain	pain	NOUN
fbem-19597	14	20	points	point	NOUN
fbem-19597	14	21	can	can	AUX
fbem-19597	14	22	be	be	AUX
fbem-19597	14	23	attained	attain	VERB
fbem-19597	14	24	,	,	PUNCT
fbem-19597	14	25	thus	thus	ADV
fbem-19597	14	26	facilitating	facilitate	VERB
fbem-19597	14	27	ongoing	ongoing	ADJ
fbem-19597	14	28	improvements	improvement	NOUN
fbem-19597	14	29	in	in	ADP
fbem-19597	14	30	service	service	NOUN
fbem-19597	14	31	quality	quality	NOUN
fbem-19597	14	32	and	and	CCONJ
fbem-19597	14	33	bolstering	bolster	VERB
fbem-19597	14	34	competitiveness	competitiveness	NOUN
fbem-19597	15	1	[	[	X
fbem-19597	15	2	3	3	NUM
fbem-19597	15	3	]	]	PUNCT
fbem-19597	15	4	.	.	PUNCT
fbem-19597	16	1	in	in	ADP
fbem-19597	16	2	the	the	DET
fbem-19597	16	3	internet	internet	NOUN
fbem-19597	16	4	era	era	NOUN
fbem-19597	16	5	,	,	PUNCT
fbem-19597	16	6	online	online	ADJ
fbem-19597	16	7	reviews	review	NOUN
fbem-19597	16	8	have	have	AUX
fbem-19597	16	9	become	become	VERB
fbem-19597	16	10	an	an	DET
fbem-19597	16	11	important	important	ADJ
fbem-19597	16	12	channel	channel	NOUN
fbem-19597	16	13	for	for	SCONJ
fbem-19597	16	14	users	user	NOUN
fbem-19597	16	15	to	to	PART
fbem-19597	16	16	express	express	VERB
fbem-19597	16	17	their	their	PRON
fbem-19597	16	18	needs	need	NOUN
fbem-19597	16	19	and	and	CCONJ
fbem-19597	16	20	for	for	SCONJ
fbem-19597	16	21	enterprises	enterprise	NOUN
fbem-19597	16	22	to	to	PART
fbem-19597	16	23	grasp	grasp	VERB
fbem-19597	16	24	user	user	NOUN
fbem-19597	16	25	demand	demand	NOUN
fbem-19597	16	26	information	information	NOUN
fbem-19597	16	27	[	[	X
fbem-19597	16	28	4	4	NUM
fbem-19597	16	29	]	]	PUNCT
fbem-19597	16	30	.	.	PUNCT
fbem-19597	17	1	with	with	ADP
fbem-19597	17	2	the	the	DET
fbem-19597	17	3	continuous	continuous	ADJ
fbem-19597	17	4	improvement	improvement	NOUN
fbem-19597	17	5	of	of	ADP
fbem-19597	17	6	platform	platform	NOUN
fbem-19597	17	7	management	management	NOUN
fbem-19597	17	8	and	and	CCONJ
fbem-19597	17	9	data	datum	NOUN
fbem-19597	17	10	monitoring	monitoring	NOUN
fbem-19597	17	11	,	,	PUNCT
fbem-19597	17	12	scholars	scholar	NOUN
fbem-19597	17	13	have	have	AUX
fbem-19597	17	14	also	also	ADV
fbem-19597	17	15	achieved	achieve	VERB
fbem-19597	17	16	a	a	DET
fbem-19597	17	17	series	series	NOUN
fbem-19597	17	18	of	of	ADP
fbem-19597	17	19	results	result	NOUN
fbem-19597	17	20	based	base	VERB
fbem-19597	17	21	on	on	ADP
fbem-19597	17	22	text	text	NOUN
fbem-19597	17	23	mining	mining	NOUN
fbem-19597	17	24	evaluation	evaluation	NOUN
fbem-19597	17	25	.	.	PUNCT
fbem-19597	18	1	liu	liu	PROPN
fbem-19597	18	2	jie	jie	PROPN
fbem-19597	19	1	[	[	X
fbem-19597	19	2	5	5	NUM
fbem-19597	19	3	]	]	PUNCT
fbem-19597	19	4	found	find	VERB
fbem-19597	19	5	that	that	SCONJ
fbem-19597	19	6	jd	jd	PROPN
fbem-19597	19	7	logistics	logistic	NOUN
fbem-19597	19	8	needs	need	VERB
fbem-19597	19	9	to	to	PART
fbem-19597	19	10	be	be	AUX
fbem-19597	19	11	improved	improve	VERB
fbem-19597	19	12	in	in	ADP
fbem-19597	19	13	terms	term	NOUN
fbem-19597	19	14	of	of	ADP
fbem-19597	19	15	delivery	delivery	NOUN
fbem-19597	19	16	speed	speed	NOUN
fbem-19597	19	17	,	,	PUNCT
fbem-19597	19	18	packaging	packaging	NOUN
fbem-19597	19	19	integrity	integrity	NOUN
fbem-19597	19	20	,	,	PUNCT
fbem-19597	19	21	courier	courier	NOUN
fbem-19597	19	22	standardization	standardization	NOUN
fbem-19597	19	23	and	and	CCONJ
fbem-19597	19	24	price	price	NOUN
fbem-19597	19	25	level	level	NOUN
fbem-19597	19	26	by	by	ADP
fbem-19597	19	27	evaluating	evaluate	VERB
fbem-19597	19	28	the	the	DET
fbem-19597	19	29	service	service	NOUN
fbem-19597	19	30	quality	quality	NOUN
fbem-19597	19	31	of	of	ADP
fbem-19597	19	32	jd	jd	PROPN
fbem-19597	19	33	logistics	logistic	NOUN
fbem-19597	19	34	.	.	PUNCT
fbem-19597	20	1	li	li	PROPN
fbem-19597	20	2	kang	kang	PROPN
fbem-19597	21	1	[	[	X
fbem-19597	21	2	6	6	NUM
fbem-19597	21	3	]	]	PUNCT
fbem-19597	21	4	identified	identify	VERB
fbem-19597	21	5	the	the	DET
fbem-19597	21	6	factors	factor	NOUN
fbem-19597	21	7	that	that	PRON
fbem-19597	21	8	affect	affect	VERB
fbem-19597	21	9	consumers	consumer	NOUN
fbem-19597	21	10	'	'	PART
fbem-19597	21	11	satisfaction	satisfaction	NOUN
fbem-19597	21	12	with	with	ADP
fbem-19597	21	13	express	express	ADJ
fbem-19597	21	14	delivery	delivery	NOUN
fbem-19597	21	15	services	service	NOUN
fbem-19597	21	16	through	through	ADP
fbem-19597	21	17	online	online	PROPN
fbem-19597	21	18	review	review	NOUN
fbem-19597	21	19	data	datum	NOUN
fbem-19597	21	20	,	,	PUNCT
fbem-19597	21	21	including	include	VERB
fbem-19597	21	22	express	express	ADJ
fbem-19597	21	23	delivery	delivery	NOUN
fbem-19597	21	24	timeliness	timeliness	NOUN
fbem-19597	21	25	,	,	PUNCT
fbem-19597	21	26	service	service	NOUN
fbem-19597	21	27	attitude	attitude	NOUN
fbem-19597	21	28	,	,	PUNCT
fbem-19597	21	29	telephone	telephone	NOUN
fbem-19597	21	30	service	service	NOUN
fbem-19597	21	31	,	,	PUNCT
fbem-19597	21	32	complaint	complaint	NOUN
fbem-19597	21	33	handling	handling	NOUN
fbem-19597	21	34	,	,	PUNCT
fbem-19597	21	35	information	information	NOUN
fbem-19597	21	36	update	update	NOUN
fbem-19597	21	37	and	and	CCONJ
fbem-19597	21	38	charging	charge	VERB
fbem-19597	21	39	price	price	NOUN
fbem-19597	21	40	.	.	PUNCT
fbem-19597	22	1	based	base	VERB
fbem-19597	22	2	on	on	ADP
fbem-19597	22	3	the	the	DET
fbem-19597	22	4	servqual	servqual	ADJ
fbem-19597	22	5	scale	scale	NOUN
fbem-19597	22	6	and	and	CCONJ
fbem-19597	22	7	the	the	DET
fbem-19597	22	8	logistic	logistic	ADJ
fbem-19597	22	9	service	service	NOUN
fbem-19597	22	10	quality	quality	NOUN
fbem-19597	22	11	(	(	PUNCT
fbem-19597	22	12	lsq	lsq	NOUN
fbem-19597	22	13	)	)	PUNCT
fbem-19597	22	14	scale	scale	NOUN
fbem-19597	22	15	,	,	PUNCT
fbem-19597	22	16	wang	wang	PROPN
fbem-19597	22	17	hongwei	hongwei	PROPN
fbem-19597	22	18	et	et	PROPN
fbem-19597	22	19	al	al	PROPN
fbem-19597	22	20	.	.	PUNCT
fbem-19597	23	1	[	[	X
fbem-19597	23	2	7	7	X
fbem-19597	23	3	]	]	PUNCT
fbem-19597	23	4	constructed	construct	VERB
fbem-19597	23	5	a	a	DET
fbem-19597	23	6	service	service	NOUN
fbem-19597	23	7	quality	quality	NOUN
fbem-19597	23	8	evaluation	evaluation	NOUN
fbem-19597	23	9	system	system	NOUN
fbem-19597	23	10	for	for	ADP
fbem-19597	23	11	the	the	DET
fbem-19597	23	12	express	express	ADJ
fbem-19597	23	13	delivery	delivery	NOUN
fbem-19597	23	14	industry	industry	NOUN
fbem-19597	23	15	based	base	VERB
fbem-19597	23	16	on	on	ADP
fbem-19597	23	17	sentiment	sentiment	NOUN
fbem-19597	23	18	analysis	analysis	NOUN
fbem-19597	23	19	,	,	PUNCT
fbem-19597	23	20	and	and	CCONJ
fbem-19597	23	21	conducted	conduct	VERB
fbem-19597	23	22	an	an	DET
fbem-19597	23	23	empirical	empirical	ADJ
fbem-19597	23	24	study	study	NOUN
fbem-19597	23	25	based	base	VERB
fbem-19597	23	26	on	on	ADP
fbem-19597	23	27	the	the	DET
fbem-19597	23	28	customer	customer	NOUN
fbem-19597	23	29	review	review	NOUN
fbem-19597	23	30	data	datum	NOUN
fbem-19597	23	31	of	of	ADP
fbem-19597	23	32	two	two	NUM
fbem-19597	23	33	express	express	ADJ
fbem-19597	23	34	delivery	delivery	NOUN
fbem-19597	23	35	companies	company	NOUN
fbem-19597	23	36	,	,	PUNCT
fbem-19597	23	37	sf	sf	PROPN
fbem-19597	23	38	express	express	VERB
fbem-19597	23	39	and	and	CCONJ
fbem-19597	23	40	sto	sto	NOUN
fbem-19597	23	41	express	express	PROPN
fbem-19597	23	42	.	.	PUNCT
fbem-19597	24	1	zhang	zhang	PROPN
fbem-19597	24	2	xiaheng	xiaheng	PROPN
fbem-19597	24	3	et	et	PROPN
fbem-19597	24	4	al	al	PROPN
fbem-19597	24	5	.	.	PUNCT
fbem-19597	25	1	[	[	X
fbem-19597	25	2	8	8	NUM
fbem-19597	25	3	]	]	PUNCT
fbem-19597	25	4	found	find	VERB
fbem-19597	25	5	that	that	SCONJ
fbem-19597	25	6	the	the	DET
fbem-19597	25	7	main	main	ADJ
fbem-19597	25	8	factors	factor	NOUN
fbem-19597	25	9	leading	lead	VERB
fbem-19597	25	10	to	to	ADP
fbem-19597	25	11	consumers	consumer	NOUN
fbem-19597	25	12	'	'	PART
fbem-19597	25	13	dissatisfaction	dissatisfaction	NOUN
fbem-19597	25	14	with	with	ADP
fbem-19597	25	15	express	express	ADJ
fbem-19597	25	16	delivery	delivery	NOUN
fbem-19597	25	17	services	service	NOUN
fbem-19597	25	18	are	be	AUX
fbem-19597	25	19	timeliness	timeliness	NOUN
fbem-19597	25	20	,	,	PUNCT
fbem-19597	25	21	price	price	NOUN
fbem-19597	25	22	rationality	rationality	NOUN
fbem-19597	25	23	,	,	PUNCT
fbem-19597	25	24	service	service	NOUN
fbem-19597	25	25	quality	quality	NOUN
fbem-19597	25	26	and	and	CCONJ
fbem-19597	25	27	application	application	NOUN
fbem-19597	25	28	platform	platform	NOUN
fbem-19597	25	29	functionality	functionality	NOUN
fbem-19597	25	30	.	.	PUNCT
fbem-19597	26	1	there	there	PRON
fbem-19597	26	2	are	be	VERB
fbem-19597	26	3	still	still	ADV
fbem-19597	26	4	some	some	DET
fbem-19597	26	5	deficiencies	deficiency	NOUN
fbem-19597	26	6	in	in	ADP
fbem-19597	26	7	the	the	DET
fbem-19597	26	8	research	research	NOUN
fbem-19597	26	9	on	on	ADP
fbem-19597	26	10	the	the	DET
fbem-19597	26	11	evaluation	evaluation	NOUN
fbem-19597	26	12	of	of	ADP
fbem-19597	26	13	express	express	ADJ
fbem-19597	26	14	service	service	NOUN
fbem-19597	26	15	quality	quality	NOUN
fbem-19597	26	16	.	.	PUNCT
fbem-19597	27	1	the	the	DET
fbem-19597	27	2	main	main	ADJ
fbem-19597	27	3	manifestations	manifestation	NOUN
fbem-19597	27	4	are	be	AUX
fbem-19597	27	5	as	as	SCONJ
fbem-19597	27	6	follows	follow	VERB
fbem-19597	27	7	:	:	PUNCT
fbem-19597	27	8	the	the	DET
fbem-19597	27	9	research	research	NOUN
fbem-19597	27	10	data	datum	NOUN
fbem-19597	27	11	are	be	AUX
fbem-19597	27	12	mainly	mainly	ADV
fbem-19597	27	13	based	base	VERB
fbem-19597	27	14	on	on	ADP
fbem-19597	27	15	the	the	DET
fbem-19597	27	16	commodity	commodity	NOUN
fbem-19597	27	17	reviews	review	NOUN
fbem-19597	27	18	or	or	CCONJ
fbem-19597	27	19	questionnaire	questionnaire	NOUN
fbem-19597	27	20	data	datum	NOUN
fbem-19597	27	21	of	of	ADP
fbem-19597	27	22	the	the	DET
fbem-19597	27	23	e	e	PROPN
fbem-19597	27	24	-	-	NOUN
fbem-19597	27	25	commerce	commerce	NOUN
fbem-19597	27	26	platform	platform	NOUN
fbem-19597	27	27	.	.	PUNCT
fbem-19597	28	1	the	the	DET
fbem-19597	28	2	former	former	ADJ
fbem-19597	28	3	reviews	review	NOUN
fbem-19597	28	4	mainly	mainly	ADV
fbem-19597	28	5	focus	focus	VERB
fbem-19597	28	6	on	on	ADP
fbem-19597	28	7	the	the	DET
fbem-19597	28	8	commodity	commodity	NOUN
fbem-19597	28	9	itself	itself	PRON
fbem-19597	28	10	,	,	PUNCT
fbem-19597	28	11	and	and	CCONJ
fbem-19597	28	12	the	the	DET
fbem-19597	28	13	express	express	ADJ
fbem-19597	28	14	service	service	NOUN
fbem-19597	28	15	factors	factor	NOUN
fbem-19597	28	16	are	be	AUX
fbem-19597	28	17	less	less	ADV
fbem-19597	28	18	mentioned	mention	VERB
fbem-19597	28	19	.	.	PUNCT
fbem-19597	29	1	the	the	DET
fbem-19597	29	2	representativeness	representativeness	NOUN
fbem-19597	29	3	is	be	AUX
fbem-19597	29	4	not	not	PART
fbem-19597	29	5	strong	strong	ADJ
fbem-19597	29	6	,	,	PUNCT
fbem-19597	29	7	and	and	CCONJ
fbem-19597	29	8	it	it	PRON
fbem-19597	29	9	is	be	AUX
fbem-19597	29	10	difficult	difficult	ADJ
fbem-19597	29	11	to	to	PART
fbem-19597	29	12	find	find	VERB
fbem-19597	29	13	service	service	NOUN
fbem-19597	29	14	quality	quality	NOUN
fbem-19597	29	15	defects	defect	NOUN
fbem-19597	29	16	.	.	PUNCT
fbem-19597	30	1	the	the	DET
fbem-19597	30	2	latter	latter	ADJ
fbem-19597	30	3	is	be	AUX
fbem-19597	30	4	easily	easily	ADV
fbem-19597	30	5	limited	limit	VERB
fbem-19597	30	6	by	by	ADP
fbem-19597	30	7	factors	factor	NOUN
fbem-19597	30	8	such	such	ADJ
fbem-19597	30	9	as	as	ADP
fbem-19597	30	10	the	the	DET
fbem-19597	30	11	number	number	NOUN
fbem-19597	30	12	of	of	ADP
fbem-19597	30	13	surveys	survey	NOUN
fbem-19597	30	14	and	and	CCONJ
fbem-19597	30	15	the	the	DET
fbem-19597	30	16	respondents	respondent	NOUN
fbem-19597	30	17	,	,	PUNCT
fbem-19597	30	18	and	and	CCONJ
fbem-19597	30	19	the	the	DET
fbem-19597	30	20	accuracy	accuracy	NOUN
fbem-19597	30	21	and	and	CCONJ
fbem-19597	30	22	reliability	reliability	NOUN
fbem-19597	30	23	of	of	ADP
fbem-19597	30	24	the	the	DET
fbem-19597	30	25	questionnaire	questionnaire	NOUN
fbem-19597	30	26	results	result	NOUN
fbem-19597	30	27	are	be	AUX
fbem-19597	30	28	insufficient	insufficient	ADJ
fbem-19597	30	29	.	.	PUNCT
fbem-19597	31	1	therefore	therefore	ADV
fbem-19597	31	2	,	,	PUNCT
fbem-19597	31	3	we	we	PRON
fbem-19597	31	4	select	select	VERB
fbem-19597	31	5	the	the	DET
fbem-19597	31	6	online	online	ADJ
fbem-19597	31	7	complaint	complaint	NOUN
fbem-19597	31	8	data	datum	NOUN
fbem-19597	31	9	of	of	ADP
fbem-19597	31	10	seven	seven	NUM
fbem-19597	31	11	mainstream	mainstream	NOUN
fbem-19597	31	12	express	express	NOUN
fbem-19597	31	13	delivery	delivery	NOUN
fbem-19597	31	14	companies	company	NOUN
fbem-19597	31	15	on	on	ADP
fbem-19597	31	16	the	the	DET
fbem-19597	31	17	post	post	NOUN
fbem-19597	31	18	bar	bar	NOUN
fbem-19597	31	19	and	and	CCONJ
fbem-19597	31	20	microblog	microblog	NOUN
fbem-19597	31	21	for	for	ADP
fbem-19597	31	22	coding	code	VERB
fbem-19597	31	23	analysis	analysis	NOUN
fbem-19597	31	24	,	,	PUNCT
fbem-19597	31	25	explore	explore	VERB
fbem-19597	31	26	the	the	DET
fbem-19597	31	27	nature	nature	NOUN
fbem-19597	31	28	of	of	ADP
fbem-19597	31	29	logistics	logistic	NOUN
fbem-19597	31	30	customer	customer	NOUN
fbem-19597	31	31	complaints	complaint	NOUN
fbem-19597	31	32	,	,	PUNCT
fbem-19597	31	33	and	and	CCONJ
fbem-19597	31	34	find	find	VERB
fbem-19597	31	35	out	out	ADP
fbem-19597	31	36	the	the	DET
fbem-19597	31	37	root	root	NOUN
fbem-19597	31	38	causes	cause	NOUN
fbem-19597	31	39	,	,	PUNCT
fbem-19597	31	40	to	to	PART
fbem-19597	31	41	meet	meet	VERB
fbem-19597	31	42	customer	customer	NOUN
fbem-19597	31	43	needs	need	NOUN
fbem-19597	31	44	,	,	PUNCT
fbem-19597	31	45	improve	improve	VERB
fbem-19597	31	46	customer	customer	NOUN
fbem-19597	31	47	satisfaction	satisfaction	NOUN
fbem-19597	31	48	guidance	guidance	NOUN
fbem-19597	31	49	,	,	PUNCT
fbem-19597	31	50	and	and	CCONJ
fbem-19597	31	51	promote	promote	VERB
fbem-19597	31	52	the	the	DET
fbem-19597	31	53	development	development	NOUN
fbem-19597	31	54	and	and	CCONJ
fbem-19597	31	55	prosperity	prosperity	NOUN
fbem-19597	31	56	of	of	ADP
fbem-19597	31	57	the	the	DET
fbem-19597	31	58	logistics	logistic	NOUN
fbem-19597	31	59	service	service	NOUN
fbem-19597	31	60	industry	industry	NOUN
fbem-19597	31	61	.	.	PUNCT
fbem-19597	32	1	2	2	X
fbem-19597	32	2	.	.	X
fbem-19597	32	3	analysis	analysis	NOUN
fbem-19597	32	4	of	of	ADP
fbem-19597	32	5	logistics	logistic	NOUN
fbem-19597	32	6	customer	customer	NOUN
fbem-19597	32	7	complaint	complaint	NOUN
fbem-19597	32	8	coding	code	VERB
fbem-19597	32	9	2.1	2.1	NUM
fbem-19597	32	10	.	.	PUNCT
fbem-19597	33	1	research	research	NOUN
fbem-19597	33	2	method	method	NOUN
fbem-19597	33	3	grounded	ground	VERB
fbem-19597	33	4	theory	theory	NOUN
fbem-19597	33	5	is	be	AUX
fbem-19597	33	6	a	a	DET
fbem-19597	33	7	widely	widely	ADV
fbem-19597	33	8	used	use	VERB
fbem-19597	33	9	method	method	NOUN
fbem-19597	33	10	in	in	ADP
fbem-19597	33	11	qualitative	qualitative	ADJ
fbem-19597	33	12	research	research	NOUN
fbem-19597	33	13	,	,	PUNCT
fbem-19597	33	14	which	which	PRON
fbem-19597	33	15	aims	aim	VERB
fbem-19597	33	16	to	to	PART
fbem-19597	33	17	deeply	deeply	ADV
fbem-19597	33	18	understand	understand	VERB
fbem-19597	33	19	complex	complex	ADJ
fbem-19597	33	20	social	social	ADJ
fbem-19597	33	21	phenomena	phenomenon	NOUN
fbem-19597	33	22	.	.	PUNCT
fbem-19597	34	1	its	its	PRON
fbem-19597	34	2	core	core	ADJ
fbem-19597	34	3	idea	idea	NOUN
fbem-19597	34	4	is	be	AUX
fbem-19597	34	5	to	to	PART
fbem-19597	34	6	gradually	gradually	ADV
fbem-19597	34	7	explore	explore	VERB
fbem-19597	34	8	the	the	DET
fbem-19597	34	9	concepts	concept	NOUN
fbem-19597	34	10	,	,	PUNCT
fbem-19597	34	11	categories	category	NOUN
fbem-19597	34	12	and	and	CCONJ
fbem-19597	34	13	relationships	relationship	NOUN
fbem-19597	34	14	through	through	ADP
fbem-19597	34	15	systematic	systematic	ADJ
fbem-19597	34	16	analysis	analysis	NOUN
fbem-19597	34	17	of	of	ADP
fbem-19597	34	18	text	text	NOUN
fbem-19597	34	19	data	datum	NOUN
fbem-19597	34	20	,	,	PUNCT
fbem-19597	34	21	so	so	SCONJ
fbem-19597	34	22	as	as	SCONJ
fbem-19597	34	23	to	to	PART
fbem-19597	34	24	generate	generate	VERB
fbem-19597	34	25	a	a	DET
fbem-19597	34	26	new	new	ADJ
fbem-19597	34	27	theoretical	theoretical	ADJ
fbem-19597	34	28	framework	framework	NOUN
fbem-19597	34	29	.	.	PUNCT
fbem-19597	35	1	this	this	DET
fbem-19597	35	2	method	method	NOUN
fbem-19597	35	3	is	be	AUX
fbem-19597	35	4	not	not	PART
fbem-19597	35	5	limited	limit	VERB
fbem-19597	35	6	to	to	ADP
fbem-19597	35	7	the	the	DET
fbem-19597	35	8	description	description	NOUN
fbem-19597	35	9	of	of	ADP
fbem-19597	35	10	surface	surface	NOUN
fbem-19597	35	11	phenomena	phenomenon	NOUN
fbem-19597	35	12	,	,	PUNCT
fbem-19597	35	13	but	but	CCONJ
fbem-19597	35	14	is	be	AUX
fbem-19597	35	15	committed	commit	VERB
fbem-19597	35	16	to	to	ADP
fbem-19597	35	17	digging	dig	VERB
fbem-19597	35	18	deeper	deeply	ADV
fbem-19597	35	19	into	into	ADP
fbem-19597	35	20	the	the	DET
fbem-19597	35	21	potential	potential	ADJ
fbem-19597	35	22	meaning	meaning	NOUN
fbem-19597	35	23	and	and	CCONJ
fbem-19597	35	24	inherent	inherent	ADJ
fbem-19597	35	25	laws	law	NOUN
fbem-19597	35	26	behind	behind	ADP
fbem-19597	35	27	the	the	DET
fbem-19597	35	28	data	datum	NOUN
fbem-19597	35	29	.	.	PUNCT
fbem-19597	36	1	the	the	DET
fbem-19597	36	2	steps	step	NOUN
fbem-19597	36	3	of	of	ADP
fbem-19597	36	4	the	the	DET
fbem-19597	36	5	grounded	ground	VERB
fbem-19597	36	6	theory	theory	NOUN
fbem-19597	36	7	are	be	AUX
fbem-19597	36	8	shown	show	VERB
fbem-19597	36	9	in	in	ADP
fbem-19597	36	10	figure	figure	NOUN
fbem-19597	36	11	1	1	NUM
fbem-19597	36	12	.	.	PUNCT
fbem-19597	37	1	first	first	ADV
fbem-19597	37	2	,	,	PUNCT
fbem-19597	37	3	the	the	DET
fbem-19597	37	4	relevant	relevant	ADJ
fbem-19597	37	5	literature	literature	NOUN
fbem-19597	37	6	is	be	AUX
fbem-19597	37	7	obtained	obtain	VERB
fbem-19597	37	8	through	through	ADP
fbem-19597	37	9	a	a	DET
fbem-19597	37	10	variety	variety	NOUN
fbem-19597	37	11	of	of	ADP
fbem-19597	37	12	ways	way	NOUN
fbem-19597	37	13	and	and	CCONJ
fbem-19597	37	14	imported	import	VERB
fbem-19597	37	15	into	into	ADP
fbem-19597	37	16	the	the	DET
fbem-19597	37	17	software	software	NOUN
fbem-19597	37	18	to	to	PART
fbem-19597	37	19	conceptualize	conceptualize	VERB
fbem-19597	37	20	the	the	DET
fbem-19597	37	21	complaint	complaint	NOUN
fbem-19597	37	22	phenomenon	phenomenon	NOUN
fbem-19597	37	23	.	.	PUNCT
fbem-19597	38	1	secondly	secondly	ADV
fbem-19597	38	2	,	,	PUNCT
fbem-19597	38	3	the	the	DET
fbem-19597	38	4	extracted	extract	VERB
fbem-19597	38	5	conceptual	conceptual	ADJ
fbem-19597	38	6	sentences	sentence	NOUN
fbem-19597	38	7	are	be	AUX
fbem-19597	38	8	analyzed	analyze	VERB
fbem-19597	38	9	in	in	ADP
fbem-19597	38	10	depth	depth	NOUN
fbem-19597	38	11	,	,	PUNCT
fbem-19597	38	12	and	and	CCONJ
fbem-19597	38	13	the	the	DET
fbem-19597	38	14	relationships	relationship	NOUN
fbem-19597	38	15	contained	contain	VERB
fbem-19597	38	16	in	in	ADP
fbem-19597	38	17	them	they	PRON
fbem-19597	38	18	are	be	AUX
fbem-19597	38	19	preliminarily	preliminarily	ADV
fbem-19597	38	20	summarized	summarize	VERB
fbem-19597	38	21	into	into	ADP
fbem-19597	38	22	categories	category	NOUN
fbem-19597	38	23	and	and	CCONJ
fbem-19597	38	24	entered	enter	VERB
fbem-19597	38	25	step	step	NOUN
fbem-19597	38	26	by	by	ADP
fbem-19597	38	27	step	step	NOUN
fbem-19597	38	28	.	.	PUNCT
fbem-19597	39	1	then	then	ADV
fbem-19597	39	2	,	,	PUNCT
fbem-19597	39	3	some	some	DET
fbem-19597	39	4	characteristics	characteristic	NOUN
fbem-19597	39	5	of	of	ADP
fbem-19597	39	6	concepts	concept	NOUN
fbem-19597	39	7	and	and	CCONJ
fbem-19597	39	8	categories	category	NOUN
fbem-19597	39	9	are	be	AUX
fbem-19597	39	10	deeply	deeply	ADV
fbem-19597	39	11	explored	explore	VERB
fbem-19597	39	12	92	92	NUM
fbem-19597	39	13	to	to	PART
fbem-19597	39	14	lay	lay	VERB
fbem-19597	39	15	a	a	DET
fbem-19597	39	16	foundation	foundation	NOUN
fbem-19597	39	17	for	for	ADP
fbem-19597	39	18	extracting	extract	VERB
fbem-19597	39	19	core	core	NOUN
fbem-19597	39	20	categories	category	NOUN
fbem-19597	39	21	.	.	PUNCT
fbem-19597	40	1	finally	finally	ADV
fbem-19597	40	2	,	,	PUNCT
fbem-19597	40	3	based	base	VERB
fbem-19597	40	4	on	on	ADP
fbem-19597	40	5	the	the	DET
fbem-19597	40	6	selection	selection	NOUN
fbem-19597	40	7	principle	principle	NOUN
fbem-19597	40	8	of	of	ADP
fbem-19597	40	9	the	the	DET
fbem-19597	40	10	core	core	NOUN
fbem-19597	40	11	category	category	NOUN
fbem-19597	40	12	,	,	PUNCT
fbem-19597	40	13	the	the	DET
fbem-19597	40	14	core	core	NOUN
fbem-19597	40	15	category	category	NOUN
fbem-19597	40	16	is	be	AUX
fbem-19597	40	17	extracted	extract	VERB
fbem-19597	40	18	,	,	PUNCT
fbem-19597	40	19	the	the	DET
fbem-19597	40	20	potential	potential	ADJ
fbem-19597	40	21	correlation	correlation	NOUN
fbem-19597	40	22	between	between	ADP
fbem-19597	40	23	the	the	DET
fbem-19597	40	24	categories	category	NOUN
fbem-19597	40	25	is	be	AUX
fbem-19597	40	26	excavated	excavate	VERB
fbem-19597	40	27	,	,	PUNCT
fbem-19597	40	28	and	and	CCONJ
fbem-19597	40	29	a	a	DET
fbem-19597	40	30	main	main	ADJ
fbem-19597	40	31	line	line	NOUN
fbem-19597	40	32	is	be	AUX
fbem-19597	40	33	formed	form	VERB
fbem-19597	40	34	to	to	PART
fbem-19597	40	35	form	form	VERB
fbem-19597	40	36	a	a	DET
fbem-19597	40	37	set	set	NOUN
fbem-19597	40	38	of	of	ADP
fbem-19597	40	39	theories	theory	NOUN
fbem-19597	40	40	.	.	PUNCT
fbem-19597	41	1	select	select	ADJ
fbem-19597	41	2	material	material	NOUN
fbem-19597	41	3	collecting	collect	VERB
fbem-19597	41	4	material	material	NOUN
fbem-19597	41	5	information	information	NOUN
fbem-19597	41	6	control	control	NOUN
fbem-19597	41	7	open	open	ADJ
fbem-19597	41	8	coding	code	VERB
fbem-19597	41	9	axical	axical	ADJ
fbem-19597	41	10	coding	code	VERB
fbem-19597	41	11	selective	selective	ADJ
fbem-19597	41	12	coding	code	VERB
fbem-19597	41	13	customer	customer	NOUN
fbem-19597	41	14	complaint	complaint	NOUN
fbem-19597	41	15	points	point	NOUN
fbem-19597	41	16	extract	extract	VERB
fbem-19597	41	17	the	the	DET
fbem-19597	41	18	initial	initial	ADJ
fbem-19597	41	19	concept	concept	NOUN
fbem-19597	41	20	no	no	ADV
fbem-19597	41	21	less	less	ADJ
fbem-19597	41	22	than	than	ADP
fbem-19597	41	23	3	3	NUM
fbem-19597	41	24	occurrences	occurrence	NOUN
fbem-19597	41	25	charge	charge	VERB
fbem-19597	41	26	off	off	ADP
fbem-19597	41	27	yes	yes	INTJ
fbem-19597	41	28	refined	refine	VERB
fbem-19597	41	29	as	as	ADP
fbem-19597	41	30	a	a	DET
fbem-19597	41	31	subcategory	subcategory	NOUN
fbem-19597	41	32	no	no	DET
fbem-19597	41	33	categorize	categorize	NOUN
fbem-19597	41	34	under	under	ADP
fbem-19597	41	35	the	the	DET
fbem-19597	41	36	main	main	ADJ
fbem-19597	41	37	category	category	NOUN
fbem-19597	41	38	identify	identify	VERB
fbem-19597	41	39	core	core	NOUN
fbem-19597	41	40	categories	category	NOUN
fbem-19597	41	41	figure	figure	VERB
fbem-19597	41	42	1	1	NUM
fbem-19597	41	43	.	.	PUNCT
fbem-19597	42	1	research	research	NOUN
fbem-19597	42	2	steps	step	NOUN
fbem-19597	42	3	of	of	ADP
fbem-19597	42	4	grounded	ground	VERB
fbem-19597	42	5	theory	theory	NOUN
fbem-19597	42	6	2.2	2.2	NUM
fbem-19597	42	7	.	.	PUNCT
fbem-19597	43	1	data	datum	NOUN
fbem-19597	43	2	collection	collection	NOUN
fbem-19597	43	3	we	we	PRON
fbem-19597	43	4	take	take	VERB
fbem-19597	43	5	the	the	DET
fbem-19597	43	6	topic	topic	NOUN
fbem-19597	43	7	of	of	ADP
fbem-19597	43	8	complaints	complaint	NOUN
fbem-19597	43	9	from	from	ADP
fbem-19597	43	10	seven	seven	NUM
fbem-19597	43	11	logistics	logistic	NOUN
fbem-19597	43	12	companies	company	NOUN
fbem-19597	43	13	as	as	ADP
fbem-19597	43	14	the	the	DET
fbem-19597	43	15	research	research	NOUN
fbem-19597	43	16	object	object	NOUN
fbem-19597	43	17	,	,	PUNCT
fbem-19597	43	18	including	include	VERB
fbem-19597	43	19	sf	sf	PROPN
fbem-19597	43	20	express	express	PROPN
fbem-19597	43	21	,	,	PUNCT
fbem-19597	43	22	jd	jd	PROPN
fbem-19597	43	23	logistics	logistic	NOUN
fbem-19597	43	24	,	,	PUNCT
fbem-19597	43	25	zto	zto	PRON
fbem-19597	43	26	express	express	VERB
fbem-19597	43	27	,	,	PUNCT
fbem-19597	43	28	yto	yto	PROPN
fbem-19597	43	29	express	express	PROPN
fbem-19597	43	30	,	,	PUNCT
fbem-19597	43	31	sto	sto	NOUN
fbem-19597	43	32	express	express	PROPN
fbem-19597	43	33	,	,	PUNCT
fbem-19597	43	34	yunda	yunda	PRON
fbem-19597	43	35	express	express	VERB
fbem-19597	43	36	and	and	CCONJ
fbem-19597	43	37	j&t	j&t	PROPN
fbem-19597	43	38	express	express	NOUN
fbem-19597	43	39	.	.	PUNCT
fbem-19597	44	1	by	by	ADP
fbem-19597	44	2	using	use	VERB
fbem-19597	44	3	the	the	DET
fbem-19597	44	4	searcher	searcher	ADJ
fbem-19597	44	5	crawler	crawler	NOUN
fbem-19597	44	6	software	software	NOUN
fbem-19597	44	7	,	,	PUNCT
fbem-19597	44	8	the	the	DET
fbem-19597	44	9	real	real	ADJ
fbem-19597	44	10	-	-	PUNCT
fbem-19597	44	11	time	time	NOUN
fbem-19597	44	12	sina	sina	PROPN
fbem-19597	44	13	-	-	PUNCT
fbem-19597	44	14	weibo	weibo	PROPN
fbem-19597	44	15	plate	plate	NOUN
fbem-19597	44	16	topics	topic	NOUN
fbem-19597	44	17	such	such	ADJ
fbem-19597	44	18	as	as	ADP
fbem-19597	44	19	“	"	PUNCT
fbem-19597	44	20	complaints	complaint	NOUN
fbem-19597	44	21	about	about	ADP
fbem-19597	44	22	sf	sf	PROPN
fbem-19597	44	23	express	express	VERB
fbem-19597	44	24	”	"	PUNCT
fbem-19597	44	25	,	,	PUNCT
fbem-19597	44	26	“	"	PUNCT
fbem-19597	44	27	complaints	complaint	NOUN
fbem-19597	44	28	about	about	ADP
fbem-19597	44	29	jd	jd	PROPN
fbem-19597	44	30	logistics	logistic	NOUN
fbem-19597	44	31	”	"	PUNCT
fbem-19597	44	32	,	,	PUNCT
fbem-19597	44	33	“	"	PUNCT
fbem-19597	44	34	complaints	complaint	NOUN
fbem-19597	44	35	about	about	ADP
fbem-19597	44	36	zto	zto	NUM
fbem-19597	44	37	express	express	ADJ
fbem-19597	44	38	”	"	PUNCT
fbem-19597	44	39	,	,	PUNCT
fbem-19597	44	40	“	"	PUNCT
fbem-19597	44	41	complaints	complaint	NOUN
fbem-19597	44	42	about	about	ADP
fbem-19597	44	43	yto	yto	PROPN
fbem-19597	44	44	express	express	PROPN
fbem-19597	44	45	”	"	PUNCT
fbem-19597	44	46	,	,	PUNCT
fbem-19597	44	47	“	"	PUNCT
fbem-19597	44	48	complaints	complaint	NOUN
fbem-19597	44	49	about	about	ADP
fbem-19597	44	50	sto	sto	PROPN
fbem-19597	44	51	express	express	PROPN
fbem-19597	44	52	”	"	PUNCT
fbem-19597	44	53	,	,	PUNCT
fbem-19597	44	54	“	"	PUNCT
fbem-19597	44	55	complaints	complaint	NOUN
fbem-19597	44	56	about	about	ADV
fbem-19597	44	57	yunda	yunda	ADV
fbem-19597	44	58	express	express	VERB
fbem-19597	44	59	”	"	PUNCT
fbem-19597	44	60	,	,	PUNCT
fbem-19597	44	61	and	and	CCONJ
fbem-19597	44	62	“	"	PUNCT
fbem-19597	44	63	complaints	complaint	NOUN
fbem-19597	44	64	about	about	ADP
fbem-19597	44	65	j&t	j&t	PROPN
fbem-19597	44	66	expresss	expresss	NOUN
fbem-19597	44	67	”	"	PUNCT
fbem-19597	44	68	were	be	AUX
fbem-19597	44	69	crawled	crawl	VERB
fbem-19597	44	70	.	.	PUNCT
fbem-19597	45	1	by	by	ADP
fbem-19597	45	2	using	use	VERB
fbem-19597	45	3	the	the	DET
fbem-19597	45	4	octopus	octopus	NOUN
fbem-19597	45	5	crawler	crawler	NOUN
fbem-19597	45	6	software	software	NOUN
fbem-19597	45	7	,	,	PUNCT
fbem-19597	45	8	the	the	DET
fbem-19597	45	9	complaint	complaint	NOUN
fbem-19597	45	10	topics	topic	NOUN
fbem-19597	45	11	in	in	ADP
fbem-19597	45	12	baidu	baidu	NOUN
fbem-19597	45	13	post	post	NOUN
fbem-19597	45	14	bar	bar	NOUN
fbem-19597	45	15	such	such	ADJ
fbem-19597	45	16	as	as	ADP
fbem-19597	45	17	“	"	PUNCT
fbem-19597	45	18	shunfeng	shunfeng	NOUN
fbem-19597	45	19	”	"	PUNCT
fbem-19597	45	20	,	,	PUNCT
fbem-19597	45	21	“	"	PUNCT
fbem-19597	45	22	jingdong	jingdong	PROPN
fbem-19597	45	23	”	"	PUNCT
fbem-19597	45	24	,	,	PUNCT
fbem-19597	45	25	“	"	PUNCT
fbem-19597	45	26	zhongtong	zhongtong	PROPN
fbem-19597	45	27	”	"	PUNCT
fbem-19597	45	28	,	,	PUNCT
fbem-19597	45	29	“	"	PUNCT
fbem-19597	45	30	yuantong	yuantong	PROPN
fbem-19597	45	31	”	"	PUNCT
fbem-19597	45	32	,	,	PUNCT
fbem-19597	45	33	“	"	PUNCT
fbem-19597	45	34	yunda	yunda	ADV
fbem-19597	45	35	”	"	PUNCT
fbem-19597	45	36	,	,	PUNCT
fbem-19597	45	37	“	"	PUNCT
fbem-19597	45	38	jitu	jitu	NOUN
fbem-19597	45	39	”	"	PUNCT
fbem-19597	45	40	,	,	PUNCT
fbem-19597	45	41	and	and	CCONJ
fbem-19597	45	42	“	"	PUNCT
fbem-19597	45	43	shentong	shentong	NOUN
fbem-19597	45	44	”	"	PUNCT
fbem-19597	45	45	were	be	AUX
fbem-19597	45	46	crawled	crawl	VERB
fbem-19597	45	47	.	.	PUNCT
fbem-19597	46	1	we	we	PRON
fbem-19597	46	2	then	then	ADV
fbem-19597	46	3	screen	screen	VERB
fbem-19597	46	4	and	and	CCONJ
fbem-19597	46	5	sort	sort	VERB
fbem-19597	46	6	the	the	DET
fbem-19597	46	7	crawled	crawl	VERB
fbem-19597	46	8	data	datum	NOUN
fbem-19597	46	9	,	,	PUNCT
fbem-19597	46	10	and	and	CCONJ
fbem-19597	46	11	obtained	obtain	VERB
fbem-19597	46	12	a	a	DET
fbem-19597	46	13	total	total	NOUN
fbem-19597	46	14	of	of	ADP
fbem-19597	46	15	8967	8967	NUM
fbem-19597	46	16	comment	comment	NOUN
fbem-19597	46	17	information	information	NOUN
fbem-19597	46	18	related	relate	VERB
fbem-19597	46	19	to	to	ADP
fbem-19597	46	20	the	the	DET
fbem-19597	46	21	seven	seven	NUM
fbem-19597	46	22	logistics	logistic	NOUN
fbem-19597	46	23	companies	company	NOUN
fbem-19597	46	24	.	.	PUNCT
fbem-19597	47	1	the	the	DET
fbem-19597	47	2	specific	specific	ADJ
fbem-19597	47	3	data	data	NOUN
fbem-19597	47	4	distribution	distribution	NOUN
fbem-19597	47	5	is	be	AUX
fbem-19597	47	6	shown	show	VERB
fbem-19597	47	7	in	in	ADP
fbem-19597	47	8	table	table	NOUN
fbem-19597	47	9	1	1	NUM
fbem-19597	47	10	.	.	PUNCT
fbem-19597	47	11	table	table	NOUN
fbem-19597	47	12	1	1	NUM
fbem-19597	47	13	.	.	PUNCT
fbem-19597	48	1	the	the	DET
fbem-19597	48	2	amount	amount	NOUN
fbem-19597	48	3	of	of	ADP
fbem-19597	48	4	information	information	NOUN
fbem-19597	48	5	commented	comment	VERB
fbem-19597	48	6	by	by	ADP
fbem-19597	48	7	express	express	ADJ
fbem-19597	48	8	delivery	delivery	NOUN
fbem-19597	48	9	companies	company	NOUN
fbem-19597	48	10	company	company	NOUN
fbem-19597	48	11	sina	sina	PROPN
fbem-19597	48	12	-	-	PUNCT
fbem-19597	48	13	weibo	weibo	PROPN
fbem-19597	48	14	baidu	baidu	NOUN
fbem-19597	48	15	post	post	NOUN
fbem-19597	48	16	bar	bar	NOUN
fbem-19597	48	17	sf	sf	ADP
fbem-19597	48	18	809	809	NUM
fbem-19597	48	19	753	753	NUM
fbem-19597	48	20	jd	jd	ADP
fbem-19597	48	21	655	655	NUM
fbem-19597	48	22	675	675	NUM
fbem-19597	48	23	zto	zto	NUM
fbem-19597	48	24	902	902	NUM
fbem-19597	48	25	723	723	NUM
fbem-19597	48	26	yto	yto	NOUN
fbem-19597	48	27	842	842	NUM
fbem-19597	48	28	580	580	NUM
fbem-19597	48	29	yunda	yunda	NOUN
fbem-19597	48	30	784	784	NUM
fbem-19597	48	31	675	675	NUM
fbem-19597	48	32	j&t	j&t	NOUN
fbem-19597	48	33	379	379	NUM
fbem-19597	48	34	91	91	NUM
fbem-19597	48	35	sto	sto	NOUN
fbem-19597	48	36	426	426	NUM
fbem-19597	48	37	673	673	NUM
fbem-19597	48	38	2.3	2.3	NUM
fbem-19597	48	39	.	.	PUNCT
fbem-19597	49	1	analysis	analysis	NOUN
fbem-19597	49	2	of	of	ADP
fbem-19597	49	3	logistics	logistic	NOUN
fbem-19597	49	4	customer	customer	NOUN
fbem-19597	49	5	complaint	complaint	NOUN
fbem-19597	49	6	coding	code	VERB
fbem-19597	49	7	1	1	NUM
fbem-19597	49	8	.	.	PUNCT
fbem-19597	49	9	open	open	ADJ
fbem-19597	49	10	coding	code	VERB
fbem-19597	49	11	the	the	DET
fbem-19597	49	12	main	main	ADJ
fbem-19597	49	13	purpose	purpose	NOUN
fbem-19597	49	14	of	of	ADP
fbem-19597	49	15	open	open	ADJ
fbem-19597	49	16	coding	coding	NOUN
fbem-19597	49	17	is	be	AUX
fbem-19597	49	18	to	to	PART
fbem-19597	49	19	conceptualize	conceptualize	VERB
fbem-19597	49	20	the	the	DET
fbem-19597	49	21	collected	collect	VERB
fbem-19597	49	22	raw	raw	ADJ
fbem-19597	49	23	data	datum	NOUN
fbem-19597	49	24	,	,	PUNCT
fbem-19597	49	25	that	that	ADV
fbem-19597	49	26	is	is	ADV
fbem-19597	49	27	,	,	PUNCT
fbem-19597	49	28	to	to	PART
fbem-19597	49	29	redefine	redefine	VERB
fbem-19597	49	30	the	the	DET
fbem-19597	49	31	concept	concept	NOUN
fbem-19597	49	32	of	of	ADP
fbem-19597	49	33	scattered	scattered	ADJ
fbem-19597	49	34	and	and	CCONJ
fbem-19597	49	35	unsystematic	unsystematic	ADJ
fbem-19597	49	36	initial	initial	ADJ
fbem-19597	49	37	data	datum	NOUN
fbem-19597	49	38	and	and	CCONJ
fbem-19597	49	39	give	give	VERB
fbem-19597	49	40	it	it	PRON
fbem-19597	49	41	a	a	DET
fbem-19597	49	42	new	new	ADJ
fbem-19597	49	43	concept	concept	NOUN
fbem-19597	49	44	.	.	PUNCT
fbem-19597	50	1	in	in	ADP
fbem-19597	50	2	the	the	DET
fbem-19597	50	3	specific	specific	ADJ
fbem-19597	50	4	treatment	treatment	NOUN
fbem-19597	50	5	,	,	PUNCT
fbem-19597	50	6	it	it	PRON
fbem-19597	50	7	is	be	AUX
fbem-19597	50	8	necessary	necessary	ADJ
fbem-19597	50	9	to	to	PART
fbem-19597	50	10	clarify	clarify	VERB
fbem-19597	50	11	the	the	DET
fbem-19597	50	12	objectivity	objectivity	NOUN
fbem-19597	50	13	of	of	ADP
fbem-19597	50	14	the	the	DET
fbem-19597	50	15	research	research	NOUN
fbem-19597	50	16	subject	subject	NOUN
fbem-19597	50	17	,	,	PUNCT
fbem-19597	50	18	not	not	PART
fbem-19597	50	19	to	to	PART
fbem-19597	50	20	judge	judge	VERB
fbem-19597	50	21	according	accord	VERB
fbem-19597	50	22	to	to	ADP
fbem-19597	50	23	the	the	DET
fbem-19597	50	24	subjective	subjective	ADJ
fbem-19597	50	25	impression	impression	NOUN
fbem-19597	50	26	of	of	ADP
fbem-19597	50	27	the	the	DET
fbem-19597	50	28	individual	individual	NOUN
fbem-19597	50	29	.	.	PUNCT
fbem-19597	51	1	on	on	ADP
fbem-19597	51	2	the	the	DET
fbem-19597	51	3	basis	basis	NOUN
fbem-19597	51	4	of	of	ADP
fbem-19597	51	5	this	this	DET
fbem-19597	51	6	analysis	analysis	NOUN
fbem-19597	51	7	,	,	PUNCT
fbem-19597	51	8	the	the	DET
fbem-19597	51	9	original	original	ADJ
fbem-19597	51	10	concept	concept	NOUN
fbem-19597	51	11	is	be	AUX
fbem-19597	51	12	formed	form	VERB
fbem-19597	51	13	and	and	CCONJ
fbem-19597	51	14	the	the	DET
fbem-19597	51	15	concept	concept	NOUN
fbem-19597	51	16	is	be	AUX
fbem-19597	51	17	classified	classify	VERB
fbem-19597	51	18	.	.	PUNCT
fbem-19597	52	1	in	in	ADP
fbem-19597	52	2	simple	simple	ADJ
fbem-19597	52	3	terms	term	NOUN
fbem-19597	52	4	,	,	PUNCT
fbem-19597	52	5	this	this	DET
fbem-19597	52	6	stage	stage	NOUN
fbem-19597	52	7	mainly	mainly	ADV
fbem-19597	52	8	consists	consist	VERB
fbem-19597	52	9	of	of	ADP
fbem-19597	52	10	two	two	NUM
fbem-19597	52	11	key	key	ADJ
fbem-19597	52	12	steps	step	NOUN
fbem-19597	52	13	.	.	PUNCT
fbem-19597	53	1	conceptualization	conceptualization	NOUN
fbem-19597	53	2	.	.	PUNCT
fbem-19597	54	1	in	in	ADP
fbem-19597	54	2	-	-	PUNCT
fbem-19597	54	3	depth	depth	NOUN
fbem-19597	54	4	understanding	understanding	NOUN
fbem-19597	54	5	of	of	ADP
fbem-19597	54	6	the	the	DET
fbem-19597	54	7	overall	overall	ADJ
fbem-19597	54	8	structure	structure	NOUN
fbem-19597	54	9	of	of	ADP
fbem-19597	54	10	the	the	DET
fbem-19597	54	11	article	article	NOUN
fbem-19597	54	12	,	,	PUNCT
fbem-19597	54	13	and	and	CCONJ
fbem-19597	54	14	then	then	ADV
fbem-19597	54	15	read	read	VERB
fbem-19597	54	16	carefully	carefully	ADV
fbem-19597	54	17	word	word	NOUN
fbem-19597	54	18	by	by	ADP
fbem-19597	54	19	word	word	NOUN
fbem-19597	54	20	,	,	PUNCT
fbem-19597	54	21	the	the	DET
fbem-19597	54	22	scattered	scatter	VERB
fbem-19597	54	23	expression	expression	NOUN
fbem-19597	54	24	one	one	NUM
fbem-19597	54	25	by	by	ADP
fbem-19597	54	26	one	one	NUM
fbem-19597	54	27	conceptualization	conceptualization	NOUN
fbem-19597	54	28	,	,	PUNCT
fbem-19597	54	29	to	to	PART
fbem-19597	54	30	ensure	ensure	VERB
fbem-19597	54	31	that	that	SCONJ
fbem-19597	54	32	the	the	DET
fbem-19597	54	33	conceptualization	conceptualization	NOUN
fbem-19597	54	34	process	process	NOUN
fbem-19597	54	35	accurately	accurately	ADV
fbem-19597	54	36	summarizes	summarize	VERB
fbem-19597	54	37	the	the	DET
fbem-19597	54	38	original	original	ADJ
fbem-19597	54	39	material	material	NOUN
fbem-19597	54	40	,	,	PUNCT
fbem-19597	54	41	to	to	PART
fbem-19597	54	42	avoid	avoid	VERB
fbem-19597	54	43	missing	miss	VERB
fbem-19597	54	44	important	important	ADJ
fbem-19597	54	45	information	information	NOUN
fbem-19597	54	46	.	.	PUNCT
fbem-19597	55	1	in	in	ADP
fbem-19597	55	2	this	this	DET
fbem-19597	55	3	process	process	NOUN
fbem-19597	55	4	,	,	PUNCT
fbem-19597	55	5	we	we	PRON
fbem-19597	55	6	try	try	VERB
fbem-19597	55	7	to	to	PART
fbem-19597	55	8	use	use	VERB
fbem-19597	55	9	the	the	DET
fbem-19597	55	10	original	original	ADJ
fbem-19597	55	11	vocabulary	vocabulary	NOUN
fbem-19597	55	12	as	as	ADV
fbem-19597	55	13	much	much	ADV
fbem-19597	55	14	as	as	ADP
fbem-19597	55	15	possible	possible	ADJ
fbem-19597	55	16	to	to	PART
fbem-19597	55	17	ensure	ensure	VERB
fbem-19597	55	18	that	that	SCONJ
fbem-19597	55	19	the	the	DET
fbem-19597	55	20	sentence	sentence	NOUN
fbem-19597	55	21	coverage	coverage	NOUN
fbem-19597	55	22	is	be	AUX
fbem-19597	55	23	as	as	ADV
fbem-19597	55	24	wide	wide	ADJ
fbem-19597	55	25	as	as	ADP
fbem-19597	55	26	possible	possible	ADJ
fbem-19597	55	27	.	.	PUNCT
fbem-19597	56	1	categorization	categorization	NOUN
fbem-19597	56	2	.	.	PUNCT
fbem-19597	57	1	these	these	DET
fbem-19597	57	2	preliminary	preliminary	ADJ
fbem-19597	57	3	concepts	concept	NOUN
fbem-19597	57	4	are	be	AUX
fbem-19597	57	5	further	far	ADV
fbem-19597	57	6	categorized	categorize	VERB
fbem-19597	57	7	,	,	PUNCT
fbem-19597	57	8	and	and	CCONJ
fbem-19597	57	9	efforts	effort	NOUN
fbem-19597	57	10	are	be	AUX
fbem-19597	57	11	made	make	VERB
fbem-19597	57	12	to	to	PART
fbem-19597	57	13	organically	organically	ADV
fbem-19597	57	14	summarize	summarize	VERB
fbem-19597	57	15	multiple	multiple	ADJ
fbem-19597	57	16	initial	initial	ADJ
fbem-19597	57	17	concepts	concept	NOUN
fbem-19597	57	18	with	with	ADP
fbem-19597	57	19	subordinate	subordinate	ADJ
fbem-19597	57	20	relations	relation	NOUN
fbem-19597	57	21	or	or	CCONJ
fbem-19597	57	22	similar	similar	ADJ
fbem-19597	57	23	relations	relation	NOUN
fbem-19597	57	24	into	into	ADP
fbem-19597	57	25	one	one	NUM
fbem-19597	57	26	category	category	NOUN
fbem-19597	57	27	.	.	PUNCT
fbem-19597	58	1	this	this	DET
fbem-19597	58	2	process	process	NOUN
fbem-19597	58	3	helps	help	VERB
fbem-19597	58	4	to	to	PART
fbem-19597	58	5	organize	organize	VERB
fbem-19597	58	6	and	and	CCONJ
fbem-19597	58	7	integrate	integrate	VERB
fbem-19597	58	8	information	information	NOUN
fbem-19597	58	9	,	,	PUNCT
fbem-19597	58	10	so	so	SCONJ
fbem-19597	58	11	that	that	SCONJ
fbem-19597	58	12	the	the	DET
fbem-19597	58	13	concept	concept	NOUN
fbem-19597	58	14	of	of	ADP
fbem-19597	58	15	preliminary	preliminary	ADJ
fbem-19597	58	16	extraction	extraction	NOUN
fbem-19597	58	17	can	can	AUX
fbem-19597	58	18	be	be	AUX
fbem-19597	58	19	presented	present	VERB
fbem-19597	58	20	in	in	ADP
fbem-19597	58	21	a	a	DET
fbem-19597	58	22	more	more	ADV
fbem-19597	58	23	organized	organized	ADJ
fbem-19597	58	24	way	way	NOUN
fbem-19597	58	25	,	,	PUNCT
fbem-19597	58	26	and	and	CCONJ
fbem-19597	58	27	provides	provide	VERB
fbem-19597	58	28	a	a	DET
fbem-19597	58	29	clear	clear	ADJ
fbem-19597	58	30	and	and	CCONJ
fbem-19597	58	31	orderly	orderly	ADJ
fbem-19597	58	32	basis	basis	NOUN
fbem-19597	58	33	for	for	ADP
fbem-19597	58	34	subsequent	subsequent	ADJ
fbem-19597	58	35	research	research	NOUN
fbem-19597	58	36	.	.	PUNCT
fbem-19597	59	1	after	after	ADP
fbem-19597	59	2	double	double	ADJ
fbem-19597	59	3	screening	screening	NOUN
fbem-19597	59	4	of	of	ADP
fbem-19597	59	5	conceptualization	conceptualization	NOUN
fbem-19597	59	6	and	and	CCONJ
fbem-19597	59	7	categorization	categorization	NOUN
fbem-19597	59	8	one	one	NUM
fbem-19597	59	9	by	by	ADP
fbem-19597	59	10	one	one	NUM
fbem-19597	59	11	,	,	PUNCT
fbem-19597	59	12	we	we	PRON
fbem-19597	59	13	get	get	VERB
fbem-19597	59	14	75	75	NUM
fbem-19597	59	15	concepts	concept	NOUN
fbem-19597	59	16	.	.	PUNCT
fbem-19597	60	1	due	due	ADP
fbem-19597	60	2	to	to	ADP
fbem-19597	60	3	the	the	DET
fbem-19597	60	4	large	large	ADJ
fbem-19597	60	5	number	number	NOUN
fbem-19597	60	6	of	of	ADP
fbem-19597	60	7	coded	code	VERB
fbem-19597	60	8	data	datum	NOUN
fbem-19597	60	9	and	and	CCONJ
fbem-19597	60	10	the	the	DET
fbem-19597	60	11	length	length	NOUN
fbem-19597	60	12	of	of	ADP
fbem-19597	60	13	the	the	DET
fbem-19597	60	14	article	article	NOUN
fbem-19597	60	15	,	,	PUNCT
fbem-19597	60	16	we	we	PRON
fbem-19597	60	17	show	show	VERB
fbem-19597	60	18	some	some	DET
fbem-19597	60	19	examples	example	NOUN
fbem-19597	60	20	of	of	ADP
fbem-19597	60	21	the	the	DET
fbem-19597	60	22	initial	initial	ADJ
fbem-19597	60	23	coding	coding	NOUN
fbem-19597	60	24	of	of	ADP
fbem-19597	60	25	the	the	DET
fbem-19597	60	26	original	original	ADJ
fbem-19597	60	27	interview	interview	NOUN
fbem-19597	60	28	data	datum	NOUN
fbem-19597	60	29	,	,	PUNCT
fbem-19597	60	30	as	as	SCONJ
fbem-19597	60	31	shown	show	VERB
fbem-19597	60	32	in	in	ADP
fbem-19597	60	33	table	table	NOUN
fbem-19597	60	34	2	2	NUM
fbem-19597	60	35	.	.	PUNCT
fbem-19597	61	1	on	on	ADP
fbem-19597	61	2	the	the	DET
fbem-19597	61	3	basis	basis	NOUN
fbem-19597	61	4	of	of	ADP
fbem-19597	61	5	table	table	NOUN
fbem-19597	61	6	2	2	NUM
fbem-19597	61	7	,	,	PUNCT
fbem-19597	61	8	we	we	PRON
fbem-19597	61	9	classify	classify	VERB
fbem-19597	61	10	the	the	DET
fbem-19597	61	11	initial	initial	ADJ
fbem-19597	61	12	concept	concept	NOUN
fbem-19597	61	13	clustering	cluster	VERB
fbem-19597	61	14	according	accord	VERB
fbem-19597	61	15	to	to	ADP
fbem-19597	61	16	the	the	DET
fbem-19597	61	17	principles	principle	NOUN
fbem-19597	61	18	and	and	CCONJ
fbem-19597	61	19	steps	step	NOUN
fbem-19597	61	20	of	of	ADP
fbem-19597	61	21	open	open	ADJ
fbem-19597	61	22	coding	coding	NOUN
fbem-19597	61	23	,	,	PUNCT
fbem-19597	61	24	and	and	CCONJ
fbem-19597	61	25	get	get	VERB
fbem-19597	61	26	34	34	NUM
fbem-19597	61	27	categories	category	NOUN
fbem-19597	61	28	.	.	PUNCT
fbem-19597	62	1	the	the	DET
fbem-19597	62	2	results	result	NOUN
fbem-19597	62	3	of	of	ADP
fbem-19597	62	4	open	open	ADJ
fbem-19597	62	5	coding	coding	NOUN
fbem-19597	62	6	are	be	AUX
fbem-19597	62	7	shown	show	VERB
fbem-19597	62	8	in	in	ADP
fbem-19597	62	9	the	the	DET
fbem-19597	62	10	table	table	NOUN
fbem-19597	62	11	3	3	X
fbem-19597	62	12	.	.	PUNCT
fbem-19597	63	1	use	use	VERB
fbem-19597	63	2	american	american	ADJ
fbem-19597	63	3	english	english	PROPN
fbem-19597	63	4	when	when	SCONJ
fbem-19597	63	5	writing	write	VERB
fbem-19597	63	6	your	your	PRON
fbem-19597	63	7	paper	paper	NOUN
fbem-19597	63	8	.	.	PUNCT
fbem-19597	64	1	the	the	DET
fbem-19597	64	2	serial	serial	ADJ
fbem-19597	64	3	comma	comma	NOUN
fbem-19597	64	4	should	should	AUX
fbem-19597	64	5	be	be	AUX
fbem-19597	64	6	used	use	VERB
fbem-19597	64	7	(	(	PUNCT
fbem-19597	64	8	“	"	PUNCT
fbem-19597	64	9	a	a	PROPN
fbem-19597	64	10	,	,	PUNCT
fbem-19597	64	11	b	b	NOUN
fbem-19597	64	12	,	,	PUNCT
fbem-19597	64	13	and	and	CCONJ
fbem-19597	64	14	c	c	X
fbem-19597	64	15	”	"	PUNCT
fbem-19597	64	16	not	not	PART
fbem-19597	64	17	“	"	PUNCT
fbem-19597	64	18	a	a	PROPN
fbem-19597	64	19	,	,	PUNCT
fbem-19597	64	20	b	b	NOUN
fbem-19597	64	21	and	and	CCONJ
fbem-19597	64	22	c	c	NOUN
fbem-19597	64	23	”	"	PUNCT
fbem-19597	64	24	)	)	PUNCT
fbem-19597	64	25	.	.	PUNCT
fbem-19597	65	1	in	in	ADP
fbem-19597	65	2	american	american	PROPN
fbem-19597	65	3	english	english	PROPN
fbem-19597	65	4	,	,	PUNCT
fbem-19597	65	5	periods	period	NOUN
fbem-19597	65	6	and	and	CCONJ
fbem-19597	65	7	commas	comma	NOUN
fbem-19597	65	8	are	be	AUX
fbem-19597	65	9	within	within	ADP
fbem-19597	65	10	quotation	quotation	NOUN
fbem-19597	65	11	marks	mark	NOUN
fbem-19597	65	12	,	,	PUNCT
fbem-19597	65	13	like	like	ADP
fbem-19597	65	14	“	"	PUNCT
fbem-19597	65	15	this	this	DET
fbem-19597	65	16	period	period	NOUN
fbem-19597	65	17	.	.	PUNCT
fbem-19597	65	18	”	"	PUNCT
fbem-19597	66	1	other	other	ADJ
fbem-19597	66	2	punctuation	punctuation	NOUN
fbem-19597	66	3	is	be	AUX
fbem-19597	66	4	“	"	PUNCT
fbem-19597	66	5	outside	outside	ADJ
fbem-19597	66	6	”	"	PUNCT
fbem-19597	66	7	!	!	PUNCT
fbem-19597	67	1	the	the	DET
fbem-19597	67	2	use	use	NOUN
fbem-19597	67	3	of	of	ADP
fbem-19597	67	4	technical	technical	ADJ
fbem-19597	67	5	jargon	jargon	PROPN
fbem-19597	67	6	,	,	PUNCT
fbem-19597	67	7	slang	slang	PROPN
fbem-19597	67	8	,	,	PUNCT
fbem-19597	67	9	and	and	CCONJ
fbem-19597	67	10	vague	vague	ADJ
fbem-19597	67	11	or	or	CCONJ
fbem-19597	67	12	informal	informal	ADJ
fbem-19597	67	13	english	english	NOUN
fbem-19597	67	14	should	should	AUX
fbem-19597	67	15	be	be	AUX
fbem-19597	67	16	avoided	avoid	VERB
fbem-19597	67	17	.	.	PUNCT
fbem-19597	68	1	generic	generic	ADJ
fbem-19597	68	2	technical	technical	ADJ
fbem-19597	68	3	terms	term	NOUN
fbem-19597	68	4	should	should	AUX
fbem-19597	68	5	instead	instead	ADV
fbem-19597	68	6	be	be	AUX
fbem-19597	68	7	used	use	VERB
fbem-19597	68	8	.	.	PUNCT
fbem-19597	69	1	93	93	NUM
fbem-19597	69	2	table	table	NOUN
fbem-19597	69	3	2	2	NUM
fbem-19597	69	4	.	.	PUNCT
fbem-19597	70	1	examples	example	NOUN
fbem-19597	70	2	of	of	ADP
fbem-19597	70	3	the	the	DET
fbem-19597	70	4	initial	initial	ADJ
fbem-19597	70	5	concept	concept	NOUN
fbem-19597	70	6	formation	formation	NOUN
fbem-19597	70	7	process	process	NOUN
fbem-19597	70	8	original	original	ADJ
fbem-19597	70	9	concept	concept	NOUN
fbem-19597	70	10	reference	reference	NOUN
fbem-19597	70	11	sentences	sentence	VERB
fbem-19597	70	12	no	no	DET
fbem-19597	70	13	notification	notification	NOUN
fbem-19597	70	14	upon	upon	SCONJ
fbem-19597	70	15	arrival	arrival	NOUN
fbem-19597	70	16	of	of	ADP
fbem-19597	70	17	package	package	NOUN
fbem-19597	70	18	.	.	PUNCT
fbem-19597	71	1	courier	courier	NOUN
fbem-19597	71	2	placed	place	VERB
fbem-19597	71	3	package	package	NOUN
fbem-19597	71	4	in	in	ADP
fbem-19597	71	5	locker	locker	NOUN
fbem-19597	71	6	without	without	ADP
fbem-19597	71	7	consent	consent	NOUN
fbem-19597	71	8	.	.	PUNCT
fbem-19597	72	1	communication	communication	NOUN
fbem-19597	72	2	barrier	barrier	NOUN
fbem-19597	72	3	.	.	PUNCT
fbem-19597	73	1	privacy	privacy	NOUN
fbem-19597	73	2	leakage	leakage	NOUN
fbem-19597	73	3	.	.	PUNCT
fbem-19597	74	1	how	how	SCONJ
fbem-19597	74	2	should	should	AUX
fbem-19597	74	3	i	i	PRON
fbem-19597	74	4	handle	handle	VERB
fbem-19597	74	5	the	the	DET
fbem-19597	74	6	situation	situation	NOUN
fbem-19597	74	7	where	where	SCONJ
fbem-19597	74	8	the	the	DET
fbem-19597	74	9	courier	courier	NOUN
fbem-19597	74	10	consistently	consistently	ADV
fbem-19597	74	11	disregards	disregard	VERB
fbem-19597	74	12	my	my	PRON
fbem-19597	74	13	request	request	NOUN
fbem-19597	74	14	not	not	PART
fbem-19597	74	15	to	to	PART
fbem-19597	74	16	use	use	VERB
fbem-19597	74	17	the	the	DET
fbem-19597	74	18	express	express	ADJ
fbem-19597	74	19	delivery	delivery	NOUN
fbem-19597	74	20	cabinet	cabinet	NOUN
fbem-19597	74	21	despite	despite	SCONJ
fbem-19597	74	22	my	my	PRON
fbem-19597	74	23	repeated	repeat	VERB
fbem-19597	74	24	instructions	instruction	NOUN
fbem-19597	74	25	via	via	ADP
fbem-19597	74	26	phone	phone	NOUN
fbem-19597	74	27	messages	message	NOUN
fbem-19597	74	28	?	?	PUNCT
fbem-19597	75	1	despite	despite	SCONJ
fbem-19597	75	2	my	my	PRON
fbem-19597	75	3	clear	clear	ADJ
fbem-19597	75	4	instructions	instruction	NOUN
fbem-19597	75	5	,	,	PUNCT
fbem-19597	75	6	they	they	PRON
fbem-19597	75	7	continue	continue	VERB
fbem-19597	75	8	to	to	PART
fbem-19597	75	9	insist	insist	VERB
fbem-19597	75	10	on	on	ADP
fbem-19597	75	11	using	use	VERB
fbem-19597	75	12	the	the	DET
fbem-19597	75	13	cabinet	cabinet	NOUN
fbem-19597	75	14	.	.	PUNCT
fbem-19597	76	1	communication	communication	NOUN
fbem-19597	76	2	has	have	AUX
fbem-19597	76	3	proven	prove	VERB
fbem-19597	76	4	to	to	PART
fbem-19597	76	5	be	be	AUX
fbem-19597	76	6	ineffective	ineffective	ADJ
fbem-19597	76	7	.	.	PUNCT
fbem-19597	77	1	additionally	additionally	ADV
fbem-19597	77	2	,	,	PUNCT
fbem-19597	77	3	i	i	PRON
fbem-19597	77	4	'm	be	AUX
fbem-19597	77	5	hesitant	hesitant	ADJ
fbem-19597	77	6	to	to	PART
fbem-19597	77	7	file	file	VERB
fbem-19597	77	8	a	a	DET
fbem-19597	77	9	complaint	complaint	NOUN
fbem-19597	77	10	as	as	SCONJ
fbem-19597	77	11	they	they	PRON
fbem-19597	77	12	are	be	AUX
fbem-19597	77	13	aware	aware	ADJ
fbem-19597	77	14	of	of	ADP
fbem-19597	77	15	my	my	PRON
fbem-19597	77	16	address	address	NOUN
fbem-19597	77	17	.	.	PUNCT
fbem-19597	78	1	poor	poor	ADJ
fbem-19597	78	2	service	service	NOUN
fbem-19597	78	3	attitude	attitude	NOUN
fbem-19597	78	4	.	.	PUNCT
fbem-19597	79	1	courier	courier	NOUN
fbem-19597	79	2	handling	handle	VERB
fbem-19597	79	3	customer	customer	NOUN
fbem-19597	79	4	's	's	PART
fbem-19597	79	5	items	item	NOUN
fbem-19597	79	6	without	without	ADP
fbem-19597	79	7	authorization	authorization	NOUN
fbem-19597	79	8	.	.	PUNCT
fbem-19597	80	1	why	why	SCONJ
fbem-19597	80	2	is	be	AUX
fbem-19597	80	3	the	the	DET
fbem-19597	80	4	zto	zto	NUM
fbem-19597	80	5	courier	courier	NOUN
fbem-19597	80	6	so	so	ADV
fbem-19597	80	7	reckless	reckless	ADJ
fbem-19597	80	8	?	?	PUNCT
fbem-19597	81	1	i	i	PRON
fbem-19597	81	2	purchased	purchase	VERB
fbem-19597	81	3	a	a	DET
fbem-19597	81	4	keychain	keychain	NOUN
fbem-19597	81	5	online	online	NOUN
fbem-19597	81	6	,	,	PUNCT
fbem-19597	81	7	and	and	CCONJ
fbem-19597	81	8	although	although	SCONJ
fbem-19597	81	9	the	the	DET
fbem-19597	81	10	status	status	NOUN
fbem-19597	81	11	shows	show	VERB
fbem-19597	81	12	it	it	PRON
fbem-19597	81	13	was	be	AUX
fbem-19597	81	14	delivered	deliver	VERB
fbem-19597	81	15	,	,	PUNCT
fbem-19597	81	16	i	i	PRON
fbem-19597	81	17	never	never	ADV
fbem-19597	81	18	received	receive	VERB
fbem-19597	81	19	it	it	PRON
fbem-19597	81	20	.	.	PUNCT
fbem-19597	82	1	when	when	SCONJ
fbem-19597	82	2	i	i	PRON
fbem-19597	82	3	called	call	VERB
fbem-19597	82	4	to	to	PART
fbem-19597	82	5	inquire	inquire	VERB
fbem-19597	82	6	,	,	PUNCT
fbem-19597	82	7	the	the	DET
fbem-19597	82	8	courier	courier	NOUN
fbem-19597	82	9	was	be	AUX
fbem-19597	82	10	shockingly	shockingly	ADV
fbem-19597	82	11	blunt	blunt	ADJ
fbem-19597	82	12	,	,	PUNCT
fbem-19597	82	13	accusing	accuse	VERB
fbem-19597	82	14	me	i	PRON
fbem-19597	82	15	of	of	ADP
fbem-19597	82	16	engaging	engage	VERB
fbem-19597	82	17	in	in	ADP
fbem-19597	82	18	click	click	NOUN
fbem-19597	82	19	farming	farming	NOUN
fbem-19597	82	20	and	and	CCONJ
fbem-19597	82	21	claiming	claim	VERB
fbem-19597	82	22	he	he	PRON
fbem-19597	82	23	handled	handle	VERB
fbem-19597	82	24	my	my	PRON
fbem-19597	82	25	package	package	NOUN
fbem-19597	82	26	privately	privately	ADV
fbem-19597	82	27	.	.	PUNCT
fbem-19597	83	1	even	even	ADV
fbem-19597	83	2	if	if	SCONJ
fbem-19597	83	3	it	it	PRON
fbem-19597	83	4	's	be	AUX
fbem-19597	83	5	a	a	DET
fbem-19597	83	6	bill	bill	NOUN
fbem-19597	83	7	,	,	PUNCT
fbem-19597	83	8	does	do	AUX
fbem-19597	83	9	that	that	PRON
fbem-19597	83	10	give	give	VERB
fbem-19597	83	11	him	he	PRON
fbem-19597	83	12	the	the	DET
fbem-19597	83	13	authority	authority	NOUN
fbem-19597	83	14	to	to	PART
fbem-19597	83	15	handle	handle	VERB
fbem-19597	83	16	it	it	PRON
fbem-19597	83	17	on	on	ADP
fbem-19597	83	18	my	my	PRON
fbem-19597	83	19	behalf	behalf	NOUN
fbem-19597	83	20	?	?	PUNCT
fbem-19597	84	1	if	if	SCONJ
fbem-19597	84	2	i	i	PRON
fbem-19597	84	3	do	do	AUX
fbem-19597	84	4	n't	not	PART
fbem-19597	84	5	receive	receive	VERB
fbem-19597	84	6	the	the	DET
fbem-19597	84	7	package	package	NOUN
fbem-19597	84	8	tomorrow	tomorrow	NOUN
fbem-19597	84	9	,	,	PUNCT
fbem-19597	84	10	or	or	CCONJ
fbem-19597	84	11	if	if	SCONJ
fbem-19597	84	12	it	it	PRON
fbem-19597	84	13	arrives	arrive	VERB
fbem-19597	84	14	unwrapped	unwrapped	ADJ
fbem-19597	84	15	,	,	PUNCT
fbem-19597	84	16	i	i	PRON
fbem-19597	84	17	will	will	AUX
fbem-19597	84	18	definitely	definitely	ADV
fbem-19597	84	19	file	file	VERB
fbem-19597	84	20	a	a	DET
fbem-19597	84	21	complaint	complaint	NOUN
fbem-19597	84	22	!	!	PUNCT
fbem-19597	85	1	the	the	DET
fbem-19597	85	2	compensation	compensation	NOUN
fbem-19597	85	3	issue	issue	NOUN
fbem-19597	85	4	is	be	AUX
fbem-19597	85	5	proving	prove	VERB
fbem-19597	85	6	difficult	difficult	ADJ
fbem-19597	85	7	to	to	PART
fbem-19597	85	8	negotiate	negotiate	VERB
fbem-19597	85	9	.	.	PUNCT
fbem-19597	86	1	difficulty	difficulty	NOUN
fbem-19597	86	2	in	in	ADP
fbem-19597	86	3	determining	determine	VERB
fbem-19597	86	4	liability	liability	NOUN
fbem-19597	86	5	for	for	ADP
fbem-19597	86	6	damaged	damage	VERB
fbem-19597	86	7	goods	good	NOUN
fbem-19597	86	8	.	.	PUNCT
fbem-19597	87	1	why	why	SCONJ
fbem-19597	87	2	did	do	AUX
fbem-19597	87	3	my	my	PRON
fbem-19597	87	4	phone	phone	NOUN
fbem-19597	87	5	's	's	PART
fbem-19597	87	6	screen	screen	NOUN
fbem-19597	87	7	break	break	NOUN
fbem-19597	87	8	during	during	ADP
fbem-19597	87	9	the	the	DET
fbem-19597	87	10	express	express	ADJ
fbem-19597	87	11	delivery	delivery	NOUN
fbem-19597	87	12	,	,	PUNCT
fbem-19597	87	13	and	and	CCONJ
fbem-19597	87	14	i	i	PRON
fbem-19597	87	15	only	only	ADV
fbem-19597	87	16	received	receive	VERB
fbem-19597	87	17	126	126	NUM
fbem-19597	87	18	yuan	yuan	NOUN
fbem-19597	87	19	for	for	ADP
fbem-19597	87	20	compensation	compensation	NOUN
fbem-19597	87	21	?	?	PUNCT
fbem-19597	88	1	it	it	PRON
fbem-19597	88	2	's	be	AUX
fbem-19597	88	3	evident	evident	ADJ
fbem-19597	88	4	that	that	SCONJ
fbem-19597	88	5	the	the	DET
fbem-19597	88	6	problem	problem	NOUN
fbem-19597	88	7	was	be	AUX
fbem-19597	88	8	caused	cause	VERB
fbem-19597	88	9	by	by	ADP
fbem-19597	88	10	the	the	DET
fbem-19597	88	11	courier	courier	NOUN
fbem-19597	88	12	's	's	PART
fbem-19597	88	13	negligence	negligence	NOUN
fbem-19597	88	14	in	in	ADP
fbem-19597	88	15	packaging	packaging	NOUN
fbem-19597	88	16	.	.	PUNCT
fbem-19597	89	1	i	i	PRON
fbem-19597	89	2	demand	demand	VERB
fbem-19597	89	3	to	to	PART
fbem-19597	89	4	file	file	VERB
fbem-19597	89	5	a	a	DET
fbem-19597	89	6	complaint	complaint	NOUN
fbem-19597	89	7	against	against	ADP
fbem-19597	89	8	sf	sf	PRON
fbem-19597	89	9	express	express	VERB
fbem-19597	89	10	for	for	ADP
fbem-19597	89	11	their	their	PRON
fbem-19597	89	12	unacceptable	unacceptable	ADJ
fbem-19597	89	13	service	service	NOUN
fbem-19597	89	14	!	!	PUNCT
fbem-19597	90	1	slow	slow	ADJ
fbem-19597	90	2	delivery	delivery	NOUN
fbem-19597	90	3	.	.	PUNCT
fbem-19597	91	1	the	the	DET
fbem-19597	91	2	sto	sto	PROPN
fbem-19597	91	3	express	express	PROPN
fbem-19597	91	4	delivery	delivery	NOUN
fbem-19597	91	5	is	be	AUX
fbem-19597	91	6	outrageously	outrageously	ADV
fbem-19597	91	7	slow	slow	ADJ
fbem-19597	91	8	!	!	PUNCT
fbem-19597	92	1	do	do	AUX
fbem-19597	92	2	they	they	PRON
fbem-19597	92	3	want	want	VERB
fbem-19597	92	4	me	i	PRON
fbem-19597	92	5	to	to	PART
fbem-19597	92	6	freeze	freeze	VERB
fbem-19597	92	7	to	to	ADP
fbem-19597	92	8	death	death	NOUN
fbem-19597	92	9	waiting	wait	VERB
fbem-19597	92	10	for	for	ADP
fbem-19597	92	11	my	my	PRON
fbem-19597	92	12	package	package	NOUN
fbem-19597	92	13	?	?	PUNCT
fbem-19597	93	1	refusing	refuse	VERB
fbem-19597	93	2	doorstep	doorstep	NOUN
fbem-19597	93	3	delivery	delivery	NOUN
fbem-19597	93	4	.	.	PUNCT
fbem-19597	94	1	customer	customer	NOUN
fbem-19597	94	2	did	do	AUX
fbem-19597	94	3	not	not	PART
fbem-19597	94	4	collect	collect	VERB
fbem-19597	94	5	the	the	DET
fbem-19597	94	6	package	package	NOUN
fbem-19597	94	7	,	,	PUNCT
fbem-19597	94	8	but	but	CCONJ
fbem-19597	94	9	the	the	DET
fbem-19597	94	10	delivery	delivery	NOUN
fbem-19597	94	11	was	be	AUX
fbem-19597	94	12	automatically	automatically	ADV
fbem-19597	94	13	signed	sign	VERB
fbem-19597	94	14	for	for	ADP
fbem-19597	94	15	.	.	PUNCT
fbem-19597	95	1	fail	fail	VERB
fbem-19597	95	2	to	to	PART
fbem-19597	95	3	contact	contact	VERB
fbem-19597	95	4	the	the	DET
fbem-19597	95	5	courier	courier	NOUN
fbem-19597	95	6	.	.	PUNCT
fbem-19597	96	1	customer	customer	NOUN
fbem-19597	96	2	was	be	AUX
fbem-19597	96	3	not	not	PART
fbem-19597	96	4	notified	notify	VERB
fbem-19597	96	5	upon	upon	SCONJ
fbem-19597	96	6	arrival	arrival	NOUN
fbem-19597	96	7	of	of	ADP
fbem-19597	96	8	the	the	DET
fbem-19597	96	9	package	package	NOUN
fbem-19597	96	10	.	.	PUNCT
fbem-19597	97	1	this	this	DET
fbem-19597	97	2	morning	morning	NOUN
fbem-19597	97	3	,	,	PUNCT
fbem-19597	97	4	i	i	PRON
fbem-19597	97	5	was	be	AUX
fbem-19597	97	6	furious	furious	ADJ
fbem-19597	97	7	with	with	ADP
fbem-19597	97	8	jd	jd	PROPN
fbem-19597	97	9	logistics	logistic	NOUN
fbem-19597	97	10	.	.	PUNCT
fbem-19597	98	1	the	the	DET
fbem-19597	98	2	courier	courier	NOUN
fbem-19597	98	3	did	do	AUX
fbem-19597	98	4	n't	not	PART
fbem-19597	98	5	deliver	deliver	VERB
fbem-19597	98	6	the	the	DET
fbem-19597	98	7	package	package	NOUN
fbem-19597	98	8	to	to	ADP
fbem-19597	98	9	my	my	PRON
fbem-19597	98	10	home	home	NOUN
fbem-19597	98	11	;	;	PUNCT
fbem-19597	98	12	instead	instead	ADV
fbem-19597	98	13	,	,	PUNCT
fbem-19597	98	14	he	he	PRON
fbem-19597	98	15	carelessly	carelessly	ADV
fbem-19597	98	16	tossed	toss	VERB
fbem-19597	98	17	it	it	PRON
fbem-19597	98	18	into	into	ADP
fbem-19597	98	19	the	the	DET
fbem-19597	98	20	stairwell	stairwell	NOUN
fbem-19597	98	21	and	and	CCONJ
fbem-19597	98	22	forged	forge	VERB
fbem-19597	98	23	a	a	DET
fbem-19597	98	24	signature	signature	NOUN
fbem-19597	98	25	.	.	PUNCT
fbem-19597	99	1	despite	despite	SCONJ
fbem-19597	99	2	my	my	PRON
fbem-19597	99	3	attempts	attempt	NOUN
fbem-19597	99	4	to	to	PART
fbem-19597	99	5	contact	contact	VERB
fbem-19597	99	6	him	he	PRON
fbem-19597	99	7	,	,	PUNCT
fbem-19597	99	8	he	he	PRON
fbem-19597	99	9	was	be	AUX
fbem-19597	99	10	unreachable	unreachable	ADJ
fbem-19597	99	11	by	by	ADP
fbem-19597	99	12	phone	phone	NOUN
fbem-19597	99	13	.	.	PUNCT
fbem-19597	100	1	later	later	ADV
fbem-19597	100	2	,	,	PUNCT
fbem-19597	100	3	when	when	SCONJ
fbem-19597	100	4	i	i	PRON
fbem-19597	100	5	managed	manage	VERB
fbem-19597	100	6	to	to	PART
fbem-19597	100	7	reach	reach	VERB
fbem-19597	100	8	him	he	PRON
fbem-19597	100	9	,	,	PUNCT
fbem-19597	100	10	he	he	PRON
fbem-19597	100	11	claimed	claim	VERB
fbem-19597	100	12	to	to	PART
fbem-19597	100	13	have	have	AUX
fbem-19597	100	14	called	call	VERB
fbem-19597	100	15	me	i	PRON
fbem-19597	100	16	earlier	early	ADV
fbem-19597	100	17	,	,	PUNCT
fbem-19597	100	18	insinuating	insinuate	VERB
fbem-19597	100	19	that	that	SCONJ
fbem-19597	100	20	i	i	PRON
fbem-19597	100	21	had	have	AUX
fbem-19597	100	22	missed	miss	VERB
fbem-19597	100	23	his	his	PRON
fbem-19597	100	24	call	call	NOUN
fbem-19597	100	25	.	.	PUNCT
fbem-19597	101	1	however	however	ADV
fbem-19597	101	2	,	,	PUNCT
fbem-19597	101	3	this	this	PRON
fbem-19597	101	4	was	be	AUX
fbem-19597	101	5	a	a	DET
fbem-19597	101	6	blatant	blatant	ADJ
fbem-19597	101	7	lie	lie	NOUN
fbem-19597	101	8	,	,	PUNCT
fbem-19597	101	9	as	as	SCONJ
fbem-19597	101	10	i	i	PRON
fbem-19597	101	11	had	have	AUX
fbem-19597	101	12	not	not	PART
fbem-19597	101	13	missed	miss	VERB
fbem-19597	101	14	any	any	DET
fbem-19597	101	15	calls	call	NOUN
fbem-19597	101	16	.	.	PUNCT
fbem-19597	102	1	customer	customer	NOUN
fbem-19597	102	2	service	service	NOUN
fbem-19597	102	3	does	do	AUX
fbem-19597	102	4	not	not	PART
fbem-19597	102	5	respond	respond	VERB
fbem-19597	102	6	positively	positively	ADV
fbem-19597	102	7	to	to	ADP
fbem-19597	102	8	questions	question	NOUN
fbem-19597	102	9	.	.	PUNCT
fbem-19597	103	1	slowly	slowly	ADV
fbem-19597	103	2	logistics	logistic	NOUN
fbem-19597	103	3	information	information	NOUN
fbem-19597	103	4	updating	update	VERB
fbem-19597	103	5	.	.	PUNCT
fbem-19597	104	1	i	i	PRON
fbem-19597	104	2	made	make	VERB
fbem-19597	104	3	a	a	DET
fbem-19597	104	4	purchase	purchase	NOUN
fbem-19597	104	5	on	on	ADP
fbem-19597	104	6	november	november	PROPN
fbem-19597	104	7	21st	21st	NOUN
fbem-19597	104	8	,	,	PUNCT
fbem-19597	104	9	and	and	CCONJ
fbem-19597	104	10	the	the	DET
fbem-19597	104	11	seller	seller	NOUN
fbem-19597	104	12	used	use	VERB
fbem-19597	104	13	j&t	j&t	PROPN
fbem-19597	104	14	express	express	ADJ
fbem-19597	104	15	for	for	ADP
fbem-19597	104	16	shipping	shipping	NOUN
fbem-19597	104	17	.	.	PUNCT
fbem-19597	105	1	initially	initially	ADV
fbem-19597	105	2	,	,	PUNCT
fbem-19597	105	3	it	it	PRON
fbem-19597	105	4	showed	show	VERB
fbem-19597	105	5	that	that	SCONJ
fbem-19597	105	6	the	the	DET
fbem-19597	105	7	package	package	NOUN
fbem-19597	105	8	had	have	AUX
fbem-19597	105	9	been	be	AUX
fbem-19597	105	10	collected	collect	VERB
fbem-19597	105	11	.	.	PUNCT
fbem-19597	106	1	however	however	ADV
fbem-19597	106	2	,	,	PUNCT
fbem-19597	106	3	as	as	ADP
fbem-19597	106	4	of	of	ADP
fbem-19597	106	5	november	november	PROPN
fbem-19597	106	6	24th	24th	NOUN
fbem-19597	106	7	,	,	PUNCT
fbem-19597	106	8	there	there	PRON
fbem-19597	106	9	has	have	AUX
fbem-19597	106	10	n't	not	PART
fbem-19597	106	11	been	be	AUX
fbem-19597	106	12	any	any	DET
fbem-19597	106	13	update	update	NOUN
fbem-19597	106	14	in	in	ADP
fbem-19597	106	15	the	the	DET
fbem-19597	106	16	logistics	logistic	NOUN
fbem-19597	106	17	information	information	NOUN
fbem-19597	106	18	.	.	PUNCT
fbem-19597	107	1	despite	despite	SCONJ
fbem-19597	107	2	contacting	contact	VERB
fbem-19597	107	3	the	the	DET
fbem-19597	107	4	logistics	logistic	NOUN
fbem-19597	107	5	customer	customer	NOUN
fbem-19597	107	6	service	service	NOUN
fbem-19597	107	7	,	,	PUNCT
fbem-19597	107	8	the	the	DET
fbem-19597	107	9	issue	issue	NOUN
fbem-19597	107	10	remains	remain	VERB
fbem-19597	107	11	unresolved	unresolved	ADJ
fbem-19597	107	12	,	,	PUNCT
fbem-19597	107	13	leaving	leave	VERB
fbem-19597	107	14	me	i	PRON
fbem-19597	107	15	unaware	unaware	ADJ
fbem-19597	107	16	of	of	ADP
fbem-19597	107	17	the	the	DET
fbem-19597	107	18	reason	reason	NOUN
fbem-19597	107	19	behind	behind	ADP
fbem-19597	107	20	the	the	DET
fbem-19597	107	21	lack	lack	NOUN
fbem-19597	107	22	of	of	ADP
fbem-19597	107	23	updates	update	NOUN
fbem-19597	107	24	on	on	ADP
fbem-19597	107	25	the	the	DET
fbem-19597	107	26	package	package	NOUN
fbem-19597	107	27	information	information	NOUN
fbem-19597	107	28	.	.	PUNCT
fbem-19597	108	1	slowly	slowly	ADV
fbem-19597	108	2	logistics	logistic	NOUN
fbem-19597	108	3	distribution	distribution	NOUN
fbem-19597	108	4	.	.	PUNCT
fbem-19597	109	1	incorrectly	incorrectly	ADV
fbem-19597	109	2	updating	update	VERB
fbem-19597	109	3	delivery	delivery	NOUN
fbem-19597	109	4	information	information	NOUN
fbem-19597	109	5	.	.	PUNCT
fbem-19597	110	1	is	be	AUX
fbem-19597	110	2	express	express	ADJ
fbem-19597	110	3	delivery	delivery	NOUN
fbem-19597	110	4	becoming	become	VERB
fbem-19597	110	5	increasingly	increasingly	ADV
fbem-19597	110	6	unreliable	unreliable	ADJ
fbem-19597	110	7	?	?	PUNCT
fbem-19597	111	1	it	it	PRON
fbem-19597	111	2	's	be	AUX
fbem-19597	111	3	been	be	AUX
fbem-19597	111	4	six	six	NUM
fbem-19597	111	5	days	day	NOUN
fbem-19597	111	6	since	since	SCONJ
fbem-19597	111	7	i	i	PRON
fbem-19597	111	8	sent	send	VERB
fbem-19597	111	9	my	my	PRON
fbem-19597	111	10	package	package	NOUN
fbem-19597	111	11	,	,	PUNCT
fbem-19597	111	12	and	and	CCONJ
fbem-19597	111	13	it	it	PRON
fbem-19597	111	14	still	still	ADV
fbem-19597	111	15	has	have	AUX
fbem-19597	111	16	n't	not	PART
fbem-19597	111	17	been	be	AUX
fbem-19597	111	18	delivered	deliver	VERB
fbem-19597	111	19	.	.	PUNCT
fbem-19597	112	1	when	when	SCONJ
fbem-19597	112	2	i	i	PRON
fbem-19597	112	3	called	call	VERB
fbem-19597	112	4	customer	customer	NOUN
fbem-19597	112	5	service	service	NOUN
fbem-19597	112	6	,	,	PUNCT
fbem-19597	112	7	they	they	PRON
fbem-19597	112	8	informed	inform	VERB
fbem-19597	112	9	me	i	PRON
fbem-19597	112	10	that	that	SCONJ
fbem-19597	112	11	the	the	DET
fbem-19597	112	12	package	package	NOUN
fbem-19597	112	13	is	be	AUX
fbem-19597	112	14	actually	actually	ADV
fbem-19597	112	15	in	in	ADP
fbem-19597	112	16	guangdong	guangdong	PROPN
fbem-19597	112	17	,	,	PUNCT
fbem-19597	112	18	but	but	CCONJ
fbem-19597	112	19	the	the	DET
fbem-19597	112	20	logistics	logistic	NOUN
fbem-19597	112	21	information	information	NOUN
fbem-19597	112	22	indicates	indicate	VERB
fbem-19597	112	23	it	it	PRON
fbem-19597	112	24	's	be	AUX
fbem-19597	112	25	in	in	ADP
fbem-19597	112	26	jingzhou	jingzhou	PROPN
fbem-19597	112	27	today	today	NOUN
fbem-19597	112	28	.	.	PUNCT
fbem-19597	113	1	could	could	AUX
fbem-19597	113	2	it	it	PRON
fbem-19597	113	3	be	be	AUX
fbem-19597	113	4	that	that	SCONJ
fbem-19597	113	5	the	the	DET
fbem-19597	113	6	express	express	ADJ
fbem-19597	113	7	company	company	NOUN
fbem-19597	113	8	is	be	AUX
fbem-19597	113	9	providing	provide	VERB
fbem-19597	113	10	inaccurate	inaccurate	ADJ
fbem-19597	113	11	logistics	logistic	NOUN
fbem-19597	113	12	updates	update	NOUN
fbem-19597	113	13	?	?	PUNCT
fbem-19597	114	1	table	table	NOUN
fbem-19597	114	2	3	3	NUM
fbem-19597	114	3	.	.	PUNCT
fbem-19597	114	4	results	result	NOUN
fbem-19597	114	5	of	of	ADP
fbem-19597	114	6	open	open	ADJ
fbem-19597	114	7	coding	code	VERB
fbem-19597	114	8	subcategories	subcategorie	NOUN
fbem-19597	114	9	(	(	PUNCT
fbem-19597	114	10	a1	a1	NOUN
fbem-19597	114	11	-	-	PUNCT
fbem-19597	114	12	a34	a34	NOUN
fbem-19597	114	13	)	)	PUNCT
fbem-19597	114	14	baidu	baidu	NOUN
fbem-19597	114	15	post	post	NOUN
fbem-19597	114	16	bar	bar	NOUN
fbem-19597	114	17	a1	a1	NOUN
fbem-19597	114	18	object	object	NOUN
fbem-19597	114	19	damage	damage	NOUN
fbem-19597	114	20	b1	b1	NOUN
fbem-19597	114	21	express	express	VERB
fbem-19597	114	22	packaging	packaging	NOUN
fbem-19597	114	23	damage	damage	NOUN
fbem-19597	114	24	b2	b2	NOUN
fbem-19597	114	25	object	object	NOUN
fbem-19597	114	26	damage	damage	NOUN
fbem-19597	114	27	b3	b3	NOUN
fbem-19597	114	28	the	the	DET
fbem-19597	114	29	express	express	ADJ
fbem-19597	114	30	delivery	delivery	NOUN
fbem-19597	114	31	number	number	NOUN
fbem-19597	114	32	on	on	ADP
fbem-19597	114	33	the	the	DET
fbem-19597	114	34	package	package	NOUN
fbem-19597	114	35	is	be	AUX
fbem-19597	114	36	blurry	blurry	PROPN
fbem-19597	114	37	a2	a2	PROPN
fbem-19597	114	38	loss	loss	NOUN
fbem-19597	114	39	of	of	ADP
fbem-19597	114	40	property	property	NOUN
fbem-19597	114	41	b4	b4	NOUN
fbem-19597	114	42	the	the	DET
fbem-19597	114	43	object	object	NOUN
fbem-19597	114	44	is	be	AUX
fbem-19597	114	45	lost	lose	VERB
fbem-19597	114	46	b5	b5	PROPN
fbem-19597	114	47	part	part	NOUN
fbem-19597	114	48	of	of	ADP
fbem-19597	114	49	the	the	DET
fbem-19597	114	50	object	object	NOUN
fbem-19597	114	51	is	be	AUX
fbem-19597	114	52	stolen	steal	VERB
fbem-19597	114	53	b6	b6	NOUN
fbem-19597	114	54	part	part	NOUN
fbem-19597	114	55	of	of	ADP
fbem-19597	114	56	the	the	DET
fbem-19597	114	57	object	object	NOUN
fbem-19597	114	58	is	be	AUX
fbem-19597	114	59	lost	lose	VERB
fbem-19597	114	60	a3	a3	NOUN
fbem-19597	114	61	inaccurate	inaccurate	ADJ
fbem-19597	114	62	logistics	logistic	NOUN
fbem-19597	114	63	information	information	NOUN
fbem-19597	114	64	updating	update	VERB
fbem-19597	114	65	b7	b7	PROPN
fbem-19597	114	66	logistics	logistic	NOUN
fbem-19597	114	67	information	information	NOUN
fbem-19597	114	68	is	be	AUX
fbem-19597	114	69	not	not	PART
fbem-19597	114	70	updated	update	VERB
fbem-19597	114	71	b8	b8	PROPN
fbem-19597	114	72	incorrect	incorrect	ADJ
fbem-19597	114	73	logistics	logistic	NOUN
fbem-19597	114	74	information	information	NOUN
fbem-19597	114	75	updating	update	VERB
fbem-19597	114	76	a4	a4	NOUN
fbem-19597	114	77	mistake	mistake	NOUN
fbem-19597	114	78	of	of	ADP
fbem-19597	114	79	pickup	pickup	ADJ
fbem-19597	114	80	notification	notification	NOUN
fbem-19597	114	81	b9	b9	NOUN
fbem-19597	114	82	express	express	VERB
fbem-19597	114	83	delivery	delivery	NOUN
fbem-19597	114	84	notice	notice	NOUN
fbem-19597	114	85	is	be	AUX
fbem-19597	114	86	not	not	PART
fbem-19597	114	87	timely	timely	ADV
fbem-19597	114	88	b10	b10	NOUN
fbem-19597	114	89	the	the	DET
fbem-19597	114	90	customer	customer	NOUN
fbem-19597	114	91	is	be	AUX
fbem-19597	114	92	not	not	PART
fbem-19597	114	93	notified	notify	VERB
fbem-19597	114	94	when	when	SCONJ
fbem-19597	114	95	the	the	DET
fbem-19597	114	96	express	express	NOUN
fbem-19597	114	97	arrives	arrive	VERB
fbem-19597	114	98	b11	b11	PROPN
fbem-19597	114	99	express	express	ADJ
fbem-19597	114	100	delivery	delivery	NOUN
fbem-19597	114	101	has	have	AUX
fbem-19597	114	102	not	not	PART
fbem-19597	114	103	arrived	arrive	VERB
fbem-19597	114	104	in	in	ADP
fbem-19597	114	105	advance	advance	NOUN
fbem-19597	114	106	delivery	delivery	NOUN
fbem-19597	114	107	information	information	NOUN
fbem-19597	114	108	a5	a5	VERB
fbem-19597	114	109	false	false	ADJ
fbem-19597	114	110	signature	signature	NOUN
fbem-19597	114	111	acceptance	acceptance	NOUN
fbem-19597	114	112	b12	b12	NOUN
fbem-19597	114	113	the	the	DET
fbem-19597	114	114	goods	good	NOUN
fbem-19597	114	115	did	do	AUX
fbem-19597	114	116	not	not	PART
fbem-19597	114	117	arrive	arrive	VERB
fbem-19597	114	118	,	,	PUNCT
fbem-19597	114	119	but	but	CCONJ
fbem-19597	114	120	the	the	DET
fbem-19597	114	121	automatic	automatic	ADJ
fbem-19597	114	122	receipt	receipt	NOUN
fbem-19597	114	123	b13	b13	NOUN
fbem-19597	114	124	the	the	DET
fbem-19597	114	125	customer	customer	NOUN
fbem-19597	114	126	does	do	AUX
fbem-19597	114	127	not	not	PART
fbem-19597	114	128	pick	pick	VERB
fbem-19597	114	129	up	up	ADP
fbem-19597	114	130	the	the	DET
fbem-19597	114	131	express	express	NOUN
fbem-19597	114	132	,	,	PUNCT
fbem-19597	114	133	but	but	CCONJ
fbem-19597	114	134	the	the	DET
fbem-19597	114	135	express	express	NOUN
fbem-19597	114	136	is	be	AUX
fbem-19597	114	137	automatically	automatically	ADV
fbem-19597	114	138	signed	sign	VERB
fbem-19597	114	139	a6	a6	ADJ
fbem-19597	114	140	concealment	concealment	NOUN
fbem-19597	114	141	of	of	ADP
fbem-19597	114	142	abnormal	abnormal	ADJ
fbem-19597	114	143	information	information	NOUN
fbem-19597	114	144	b14	b14	VERB
fbem-19597	114	145	the	the	DET
fbem-19597	114	146	object	object	NOUN
fbem-19597	114	147	is	be	AUX
fbem-19597	114	148	abnormal	abnormal	ADJ
fbem-19597	114	149	,	,	PUNCT
fbem-19597	114	150	but	but	CCONJ
fbem-19597	114	151	the	the	DET
fbem-19597	114	152	customer	customer	NOUN
fbem-19597	114	153	is	be	AUX
fbem-19597	114	154	not	not	PART
fbem-19597	114	155	informed	inform	VERB
fbem-19597	114	156	a7	a7	ADJ
fbem-19597	114	157	false	false	ADJ
fbem-19597	114	158	sender	sender	NOUN
fbem-19597	114	159	information	information	NOUN
fbem-19597	114	160	b15	b15	VERB
fbem-19597	114	161	empty	empty	ADJ
fbem-19597	114	162	parcel	parcel	NOUN
fbem-19597	114	163	(	(	PUNCT
fbem-19597	114	164	wrong	wrong	ADJ
fbem-19597	114	165	object	object	NOUN
fbem-19597	114	166	)	)	PUNCT
fbem-19597	114	167	a8	a8	PROPN
fbem-19597	114	168	slow	slow	ADJ
fbem-19597	114	169	logistics	logistic	NOUN
fbem-19597	114	170	delivery	delivery	NOUN
fbem-19597	114	171	b16	b16	PROPN
fbem-19597	114	172	logistics	logistic	NOUN
fbem-19597	114	173	timeliness	timeliness	NOUN
fbem-19597	114	174	problem	problem	NOUN
fbem-19597	114	175	b17	b17	PROPN
fbem-19597	114	176	delivery	delivery	NOUN
fbem-19597	114	177	delay	delay	NOUN
fbem-19597	114	178	problem	problem	NOUN
fbem-19597	114	179	b18	b18	ADJ
fbem-19597	114	180	slow	slow	ADJ
fbem-19597	114	181	delivery	delivery	NOUN
fbem-19597	114	182	problem	problem	NOUN
fbem-19597	114	183	b19	b19	NOUN
fbem-19597	114	184	courier	courier	NOUN
fbem-19597	114	185	goods	good	NOUN
fbem-19597	114	186	stranded	strand	VERB
fbem-19597	114	187	at	at	ADP
fbem-19597	114	188	the	the	DET
fbem-19597	114	189	transfer	transfer	NOUN
fbem-19597	114	190	station	station	NOUN
fbem-19597	114	191	a9	a9	NOUN
fbem-19597	114	192	transit	transit	NOUN
fbem-19597	114	193	error	error	NOUN
fbem-19597	114	194	b20	b20	NOUN
fbem-19597	114	195	missort	missort	NOUN
fbem-19597	114	196	b21	b21	PROPN
fbem-19597	114	197	incorrect	incorrect	ADJ
fbem-19597	114	198	express	express	ADJ
fbem-19597	114	199	goods	good	NOUN
fbem-19597	114	200	transit	transit	NOUN
fbem-19597	114	201	a10	a10	NOUN
fbem-19597	114	202	express	express	VERB
fbem-19597	114	203	missed	miss	VERB
fbem-19597	114	204	delivery	delivery	NOUN
fbem-19597	114	205	b22	b22	PROPN
fbem-19597	114	206	missing	miss	VERB
fbem-19597	114	207	scan	scan	NOUN
fbem-19597	114	208	of	of	ADP
fbem-19597	114	209	package	package	NOUN
fbem-19597	114	210	b23	b23	PROPN
fbem-19597	114	211	express	express	VERB
fbem-19597	114	212	missed	miss	VERB
fbem-19597	114	213	delivery	delivery	NOUN
fbem-19597	114	214	problem	problem	NOUN
fbem-19597	114	215	a11	a11	PROPN
fbem-19597	114	216	violent	violent	ADJ
fbem-19597	114	217	operations	operation	NOUN
fbem-19597	114	218	b24violent	b24violent	VERB
fbem-19597	114	219	transport	transport	NOUN
fbem-19597	114	220	b25	b25	NOUN
fbem-19597	114	221	express	express	ADJ
fbem-19597	114	222	goods	good	NOUN
fbem-19597	114	223	were	be	AUX
fbem-19597	114	224	forced	force	VERB
fbem-19597	114	225	into	into	ADP
fbem-19597	114	226	the	the	DET
fbem-19597	114	227	express	express	ADJ
fbem-19597	114	228	cabinet	cabinet	NOUN
fbem-19597	114	229	a12	a12	PROPN
fbem-19597	114	230	service	service	PROPN
fbem-19597	115	1	interrupt	interrupt	PROPN
fbem-19597	115	2	b26	b26	PROPN
fbem-19597	115	3	the	the	DET
fbem-19597	115	4	shortage	shortage	NOUN
fbem-19597	115	5	of	of	ADP
fbem-19597	115	6	logistics	logistic	NOUN
fbem-19597	115	7	personnel	personnel	NOUN
fbem-19597	115	8	makes	make	VERB
fbem-19597	115	9	the	the	DET
fbem-19597	115	10	work	work	NOUN
fbem-19597	115	11	impossible	impossible	ADJ
fbem-19597	115	12	to	to	PART
fbem-19597	115	13	complete	complete	VERB
fbem-19597	115	14	b27	b27	PROPN
fbem-19597	115	15	network	network	NOUN
fbem-19597	115	16	rectification	rectification	NOUN
fbem-19597	115	17	service	service	NOUN
fbem-19597	115	18	94	94	NUM
fbem-19597	115	19	interruption	interruption	NOUN
fbem-19597	115	20	a13	a13	VERB
fbem-19597	115	21	rude	rude	ADJ
fbem-19597	115	22	delivery	delivery	NOUN
fbem-19597	115	23	notices	notice	VERB
fbem-19597	115	24	b28	b28	NOUN
fbem-19597	115	25	customers	customer	NOUN
fbem-19597	115	26	give	give	VERB
fbem-19597	115	27	up	up	ADP
fbem-19597	115	28	delivery	delivery	NOUN
fbem-19597	115	29	without	without	ADP
fbem-19597	115	30	answering	answer	VERB
fbem-19597	115	31	the	the	DET
fbem-19597	115	32	phone	phone	NOUN
fbem-19597	115	33	a14	a14	NOUN
fbem-19597	115	34	sending	send	VERB
fbem-19597	115	35	information	information	NOUN
fbem-19597	115	36	error	error	NOUN
fbem-19597	115	37	b29	b29	NOUN
fbem-19597	115	38	express	express	VERB
fbem-19597	115	39	order	order	NOUN
fbem-19597	115	40	printing	printing	NOUN
fbem-19597	115	41	error	error	NOUN
fbem-19597	115	42	a15	a15	NOUN
fbem-19597	115	43	incorrect	incorrect	ADJ
fbem-19597	115	44	logistics	logistic	NOUN
fbem-19597	115	45	information	information	NOUN
fbem-19597	115	46	b30	b30	NUM
fbem-19597	115	47	the	the	DET
fbem-19597	115	48	customer	customer	NOUN
fbem-19597	115	49	's	's	PART
fbem-19597	115	50	virtual	virtual	ADJ
fbem-19597	115	51	number	number	NOUN
fbem-19597	115	52	can	can	AUX
fbem-19597	115	53	not	not	PART
fbem-19597	115	54	be	be	AUX
fbem-19597	115	55	dialed	dial	VERB
fbem-19597	115	56	b31	b31	ADJ
fbem-19597	115	57	information	information	NOUN
fbem-19597	115	58	mismatch	mismatch	NOUN
fbem-19597	115	59	b32	b32	PROPN
fbem-19597	115	60	courier	courier	NOUN
fbem-19597	115	61	information	information	NOUN
fbem-19597	115	62	does	do	AUX
fbem-19597	115	63	not	not	PART
fbem-19597	115	64	match	match	VERB
fbem-19597	115	65	a16	a16	PROPN
fbem-19597	115	66	incorrect	incorrect	ADJ
fbem-19597	115	67	fetching	fetch	VERB
fbem-19597	115	68	address	address	NOUN
fbem-19597	115	69	b33	b33	ADJ
fbem-19597	115	70	incorrect	incorrect	ADJ
fbem-19597	115	71	express	express	ADJ
fbem-19597	115	72	delivery	delivery	NOUN
fbem-19597	115	73	b34	b34	NOUN
fbem-19597	115	74	express	express	NOUN
fbem-19597	115	75	delivery	delivery	NOUN
fbem-19597	115	76	to	to	ADP
fbem-19597	115	77	the	the	DET
fbem-19597	115	78	wrong	wrong	ADJ
fbem-19597	115	79	place	place	NOUN
fbem-19597	115	80	a17	a17	PROPN
fbem-19597	115	81	customer	customer	PROPN
fbem-19597	115	82	privacy	privacy	NOUN
fbem-19597	115	83	leaks	leak	NOUN
fbem-19597	115	84	b35	b35	PROPN
fbem-19597	115	85	customer	customer	PROPN
fbem-19597	115	86	privacy	privacy	NOUN
fbem-19597	115	87	leakage	leakage	NOUN
fbem-19597	115	88	problem	problem	NOUN
fbem-19597	115	89	a18	a18	PROPN
fbem-19597	115	90	courier	courier	PROPN
fbem-19597	115	91	car	car	NOUN
fbem-19597	115	92	violation	violation	NOUN
fbem-19597	115	93	b36	b36	VERB
fbem-19597	115	94	the	the	DET
fbem-19597	115	95	express	express	ADJ
fbem-19597	115	96	car	car	NOUN
fbem-19597	115	97	does	do	AUX
fbem-19597	115	98	not	not	PART
fbem-19597	115	99	comply	comply	VERB
fbem-19597	115	100	with	with	ADP
fbem-19597	115	101	the	the	DET
fbem-19597	115	102	traffic	traffic	NOUN
fbem-19597	115	103	rules	rule	NOUN
fbem-19597	115	104	a19	a19	PROPN
fbem-19597	115	105	unreasonable	unreasonable	ADJ
fbem-19597	115	106	fees	fee	NOUN
fbem-19597	115	107	b37	b37	PROPN
fbem-19597	115	108	repeated	repeat	VERB
fbem-19597	115	109	charges	charge	NOUN
fbem-19597	115	110	for	for	ADP
fbem-19597	115	111	express	express	ADJ
fbem-19597	115	112	delivery	delivery	NOUN
fbem-19597	115	113	b76	b76	PROPN
fbem-19597	115	114	high	high	ADJ
fbem-19597	115	115	mailing	mailing	NOUN
fbem-19597	115	116	price	price	NOUN
fbem-19597	115	117	a20	a20	PROPN
fbem-19597	115	118	responsibility	responsibility	NOUN
fbem-19597	115	119	shift	shift	VERB
fbem-19597	115	120	b38	b38	PROPN
fbem-19597	115	121	unreasonable	unreasonable	ADJ
fbem-19597	115	122	logistics	logistic	NOUN
fbem-19597	115	123	rules	rule	VERB
fbem-19597	115	124	b39	b39	PROPN
fbem-19597	115	125	problems	problem	NOUN
fbem-19597	115	126	of	of	ADP
fbem-19597	115	127	logistics	logistic	NOUN
fbem-19597	115	128	cooperation	cooperation	NOUN
fbem-19597	115	129	b40	b40	NOUN
fbem-19597	115	130	problems	problem	NOUN
fbem-19597	115	131	of	of	ADP
fbem-19597	115	132	liability	liability	NOUN
fbem-19597	115	133	attribution	attribution	NOUN
fbem-19597	115	134	of	of	ADP
fbem-19597	115	135	cargo	cargo	NOUN
fbem-19597	115	136	damage	damage	NOUN
fbem-19597	115	137	b41	b41	NOUN
fbem-19597	115	138	the	the	DET
fbem-19597	115	139	company	company	NOUN
fbem-19597	115	140	evades	evade	VERB
fbem-19597	115	141	the	the	DET
fbem-19597	115	142	problem	problem	NOUN
fbem-19597	115	143	and	and	CCONJ
fbem-19597	115	144	pushes	push	VERB
fbem-19597	115	145	the	the	DET
fbem-19597	115	146	responsibility	responsibility	NOUN
fbem-19597	115	147	to	to	ADP
fbem-19597	115	148	consumers	consumer	NOUN
fbem-19597	115	149	.	.	PUNCT
fbem-19597	116	1	a21	a21	PROPN
fbem-19597	116	2	intelligent	intelligent	ADJ
fbem-19597	116	3	customer	customer	NOUN
fbem-19597	116	4	service	service	NOUN
fbem-19597	116	5	defects	defect	VERB
fbem-19597	116	6	b42	b42	NOUN
fbem-19597	116	7	problem	problem	NOUN
fbem-19597	116	8	of	of	ADP
fbem-19597	116	9	intelligent	intelligent	ADJ
fbem-19597	116	10	customer	customer	NOUN
fbem-19597	116	11	service	service	NOUN
fbem-19597	116	12	a22	a22	PROPN
fbem-19597	116	13	weak	weak	ADJ
fbem-19597	116	14	service	service	NOUN
fbem-19597	116	15	ability	ability	NOUN
fbem-19597	116	16	b43	b43	NOUN
fbem-19597	116	17	customer	customer	NOUN
fbem-19597	116	18	service	service	NOUN
fbem-19597	116	19	avoids	avoid	VERB
fbem-19597	116	20	answer	answer	NOUN
fbem-19597	116	21	questions	question	NOUN
fbem-19597	116	22	b44	b44	NOUN
fbem-19597	116	23	communication	communication	NOUN
fbem-19597	116	24	difficulties	difficulty	NOUN
fbem-19597	116	25	a23	a23	PROPN
fbem-19597	116	26	poor	poor	ADJ
fbem-19597	116	27	service	service	NOUN
fbem-19597	116	28	attitude	attitude	NOUN
fbem-19597	116	29	b45	b45	PROPN
fbem-19597	116	30	problem	problem	NOUN
fbem-19597	116	31	of	of	ADP
fbem-19597	116	32	service	service	NOUN
fbem-19597	116	33	personnel	personnel	NOUN
fbem-19597	116	34	attitude	attitude	NOUN
fbem-19597	116	35	b46	b46	NOUN
fbem-19597	116	36	problem	problem	NOUN
fbem-19597	116	37	of	of	ADP
fbem-19597	116	38	verbal	verbal	ADJ
fbem-19597	116	39	attack	attack	NOUN
fbem-19597	116	40	a24	a24	PROPN
fbem-19597	116	41	employee	employee	PROPN
fbem-19597	116	42	fraud	fraud	NOUN
fbem-19597	116	43	b47	b47	VERB
fbem-19597	116	44	rumor	rumor	NOUN
fbem-19597	116	45	consumers	consumer	NOUN
fbem-19597	116	46	refuse	refuse	VERB
fbem-19597	116	47	to	to	PART
fbem-19597	116	48	accept	accept	VERB
fbem-19597	116	49	express	express	ADJ
fbem-19597	116	50	delivery	delivery	NOUN
fbem-19597	116	51	b48	b48	NOUN
fbem-19597	116	52	service	service	NOUN
fbem-19597	116	53	outlets	outlet	NOUN
fbem-19597	116	54	rumor	rumor	NOUN
fbem-19597	116	55	fabricated	fabricate	VERB
fbem-19597	116	56	facts	fact	NOUN
fbem-19597	116	57	b49	b49	ADV
fbem-19597	116	58	returning	return	VERB
fbem-19597	116	59	goods	good	NOUN
fbem-19597	116	60	without	without	ADP
fbem-19597	116	61	authorization	authorization	NOUN
fbem-19597	116	62	b50	b50	NOUN
fbem-19597	116	63	courier	courier	NOUN
fbem-19597	116	64	requested	request	VERB
fbem-19597	116	65	the	the	DET
fbem-19597	116	66	customer	customer	NOUN
fbem-19597	116	67	to	to	PART
fbem-19597	116	68	assist	assist	VERB
fbem-19597	116	69	in	in	ADP
fbem-19597	116	70	committing	commit	VERB
fbem-19597	116	71	fraud	fraud	NOUN
fbem-19597	116	72	b51	b51	ADJ
fbem-19597	116	73	falsifying	falsify	VERB
fbem-19597	116	74	sender	sender	NOUN
fbem-19597	116	75	and	and	CCONJ
fbem-19597	116	76	recipient	recipient	NOUN
fbem-19597	116	77	information	information	NOUN
fbem-19597	116	78	for	for	ADP
fbem-19597	116	79	pickup	pickup	NOUN
fbem-19597	116	80	and	and	CCONJ
fbem-19597	116	81	delivery	delivery	NOUN
fbem-19597	116	82	a25	a25	PROPN
fbem-19597	116	83	employee	employee	PROPN
fbem-19597	116	84	intimidation	intimidation	NOUN
fbem-19597	116	85	b52	b52	PROPN
fbem-19597	116	86	problem	problem	NOUN
fbem-19597	116	87	of	of	ADP
fbem-19597	116	88	threatening	threaten	VERB
fbem-19597	116	89	behavior	behavior	NOUN
fbem-19597	116	90	b53	b53	NOUN
fbem-19597	116	91	harassing	harass	VERB
fbem-19597	116	92	customers	customer	NOUN
fbem-19597	116	93	b54	b54	NOUN
fbem-19597	116	94	employees	employee	NOUN
fbem-19597	116	95	ask	ask	VERB
fbem-19597	116	96	customers	customer	NOUN
fbem-19597	116	97	to	to	PART
fbem-19597	116	98	revoke	revoke	VERB
fbem-19597	116	99	complaints	complaint	NOUN
fbem-19597	116	100	a26	a26	PROPN
fbem-19597	116	101	deliberately	deliberately	ADV
fbem-19597	116	102	lost	lose	VERB
fbem-19597	116	103	objects	object	NOUN
fbem-19597	116	104	b55	b55	ADJ
fbem-19597	116	105	courier	courier	NOUN
fbem-19597	116	106	handles	handle	VERB
fbem-19597	116	107	customer	customer	NOUN
fbem-19597	116	108	objects	object	NOUN
fbem-19597	116	109	without	without	ADP
fbem-19597	116	110	authorization	authorization	NOUN
fbem-19597	116	111	a27	a27	NOUN
fbem-19597	116	112	rejection	rejection	NOUN
fbem-19597	116	113	of	of	ADP
fbem-19597	116	114	business	business	NOUN
fbem-19597	116	115	b56	b56	NOUN
fbem-19597	116	116	courier	courier	VERB
fbem-19597	116	117	unauthorized	unauthorized	ADJ
fbem-19597	116	118	refusal	refusal	NOUN
fbem-19597	116	119	to	to	PART
fbem-19597	116	120	accept	accept	VERB
fbem-19597	116	121	business	business	NOUN
fbem-19597	116	122	a28	a28	PROPN
fbem-19597	116	123	employee	employee	NOUN
fbem-19597	116	124	is	be	AUX
fbem-19597	116	125	out	out	ADP
fbem-19597	116	126	of	of	ADP
fbem-19597	116	127	contact	contact	NOUN
fbem-19597	116	128	b57	b57	PROPN
fbem-19597	116	129	the	the	DET
fbem-19597	116	130	courier	courier	NOUN
fbem-19597	116	131	could	could	AUX
fbem-19597	116	132	not	not	PART
fbem-19597	116	133	be	be	AUX
fbem-19597	116	134	contacted	contact	VERB
fbem-19597	116	135	b58	b58	NOUN
fbem-19597	116	136	can	can	AUX
fbem-19597	116	137	not	not	PART
fbem-19597	116	138	contact	contact	VERB
fbem-19597	116	139	the	the	DET
fbem-19597	116	140	express	express	ADJ
fbem-19597	116	141	outlets	outlet	NOUN
fbem-19597	116	142	b59	b59	VERB
fbem-19597	116	143	the	the	DET
fbem-19597	116	144	courier	courier	NOUN
fbem-19597	116	145	station	station	NOUN
fbem-19597	116	146	could	could	AUX
fbem-19597	116	147	not	not	PART
fbem-19597	116	148	be	be	AUX
fbem-19597	116	149	contacted	contact	VERB
fbem-19597	116	150	b60	b60	NOUN
fbem-19597	116	151	can	can	AUX
fbem-19597	116	152	not	not	PART
fbem-19597	116	153	contact	contact	VERB
fbem-19597	116	154	the	the	DET
fbem-19597	116	155	after	after	ADP
fbem-19597	116	156	-	-	PUNCT
fbem-19597	116	157	sales	sales	NOUN
fbem-19597	116	158	person	person	NOUN
fbem-19597	116	159	in	in	ADP
fbem-19597	116	160	charge	charge	NOUN
fbem-19597	116	161	a29	a29	PROPN
fbem-19597	116	162	object	object	NOUN
fbem-19597	116	163	delivery	delivery	NOUN
fbem-19597	116	164	is	be	AUX
fbem-19597	116	165	not	not	PART
fbem-19597	116	166	in	in	SCONJ
fbem-19597	116	167	place	place	NOUN
fbem-19597	116	168	b61	b61	NOUN
fbem-19597	116	169	express	express	ADJ
fbem-19597	116	170	delivery	delivery	NOUN
fbem-19597	116	171	does	do	AUX
fbem-19597	116	172	not	not	PART
fbem-19597	116	173	deliver	deliver	VERB
fbem-19597	116	174	to	to	ADP
fbem-19597	116	175	the	the	DET
fbem-19597	116	176	door	door	NOUN
fbem-19597	116	177	b62	b62	NOUN
fbem-19597	116	178	express	express	ADJ
fbem-19597	116	179	delivery	delivery	NOUN
fbem-19597	116	180	without	without	ADP
fbem-19597	116	181	consent	consent	NOUN
fbem-19597	116	182	to	to	ADP
fbem-19597	116	183	the	the	DET
fbem-19597	116	184	station	station	NOUN
fbem-19597	116	185	b63	b63	NOUN
fbem-19597	116	186	express	express	ADJ
fbem-19597	116	187	delivery	delivery	NOUN
fbem-19597	116	188	can	can	AUX
fbem-19597	116	189	not	not	PART
fbem-19597	116	190	reach	reach	VERB
fbem-19597	116	191	the	the	DET
fbem-19597	116	192	area	area	NOUN
fbem-19597	116	193	b64	b64	NOUN
fbem-19597	116	194	express	express	VERB
fbem-19597	116	195	delivery	delivery	NOUN
fbem-19597	116	196	without	without	ADP
fbem-19597	116	197	consent	consent	NOUN
fbem-19597	116	198	to	to	ADP
fbem-19597	116	199	the	the	DET
fbem-19597	116	200	delivery	delivery	NOUN
fbem-19597	116	201	cabinet	cabinet	NOUN
fbem-19597	116	202	b65	b65	ADP
fbem-19597	116	203	the	the	DET
fbem-19597	116	204	express	express	NOUN
fbem-19597	116	205	does	do	AUX
fbem-19597	116	206	not	not	PART
fbem-19597	116	207	reach	reach	VERB
fbem-19597	116	208	the	the	DET
fbem-19597	116	209	customer	customer	NOUN
fbem-19597	116	210	specified	specify	VERB
fbem-19597	116	211	location	location	NOUN
fbem-19597	116	212	b66	b66	NOUN
fbem-19597	116	213	the	the	DET
fbem-19597	116	214	company	company	NOUN
fbem-19597	116	215	marks	mark	VERB
fbem-19597	116	216	the	the	DET
fbem-19597	116	217	customer	customer	NOUN
fbem-19597	116	218	number	number	NOUN
fbem-19597	116	219	,	,	PUNCT
fbem-19597	116	220	which	which	PRON
fbem-19597	116	221	makes	make	VERB
fbem-19597	116	222	it	it	PRON
fbem-19597	116	223	impossible	impossible	ADJ
fbem-19597	116	224	to	to	PART
fbem-19597	116	225	implement	implement	VERB
fbem-19597	116	226	a	a	DET
fbem-19597	116	227	specific	specific	ADJ
fbem-19597	116	228	delivery	delivery	NOUN
fbem-19597	116	229	method	method	NOUN
fbem-19597	116	230	.	.	PUNCT
fbem-19597	117	1	a30	a30	NOUN
fbem-19597	117	2	obstacles	obstacle	NOUN
fbem-19597	117	3	to	to	PART
fbem-19597	117	4	retrieval	retrieval	VERB
fbem-19597	117	5	b67	b67	NOUN
fbem-19597	117	6	consumers	consumer	NOUN
fbem-19597	117	7	'	'	PART
fbem-19597	117	8	self	self	NOUN
fbem-19597	117	9	-	-	PUNCT
fbem-19597	117	10	demand	demand	NOUN
fbem-19597	117	11	is	be	AUX
fbem-19597	117	12	not	not	PART
fbem-19597	117	13	responsive	responsive	ADJ
fbem-19597	117	14	b68	b68	ADP
fbem-19597	117	15	the	the	DET
fbem-19597	117	16	damage	damage	NOUN
fbem-19597	117	17	of	of	ADP
fbem-19597	117	18	the	the	DET
fbem-19597	117	19	express	express	ADJ
fbem-19597	117	20	cabinet	cabinet	NOUN
fbem-19597	117	21	causes	cause	VERB
fbem-19597	117	22	the	the	DET
fbem-19597	117	23	customer	customer	NOUN
fbem-19597	117	24	to	to	PART
fbem-19597	117	25	not	not	PART
fbem-19597	117	26	get	get	VERB
fbem-19597	117	27	the	the	DET
fbem-19597	117	28	express	express	ADJ
fbem-19597	117	29	delivery	delivery	NOUN
fbem-19597	117	30	b69	b69	NOUN
fbem-19597	117	31	the	the	DET
fbem-19597	117	32	pickup	pickup	ADJ
fbem-19597	117	33	time	time	NOUN
fbem-19597	117	34	of	of	ADP
fbem-19597	117	35	express	express	ADJ
fbem-19597	117	36	collection	collection	NOUN
fbem-19597	117	37	point	point	NOUN
fbem-19597	117	38	is	be	AUX
fbem-19597	117	39	unreasonable	unreasonable	ADJ
fbem-19597	117	40	a31	a31	NOUN
fbem-19597	117	41	hard	hard	ADV
fbem-19597	117	42	to	to	PART
fbem-19597	117	43	change	change	VERB
fbem-19597	117	44	the	the	DET
fbem-19597	117	45	service	service	NOUN
fbem-19597	117	46	address	address	NOUN
fbem-19597	117	47	.	.	PUNCT
fbem-19597	118	1	b70	b70	NOUN
fbem-19597	118	2	difficult	difficult	ADJ
fbem-19597	118	3	to	to	PART
fbem-19597	118	4	change	change	VERB
fbem-19597	118	5	customer	customer	NOUN
fbem-19597	118	6	address	address	NOUN
fbem-19597	118	7	a32	a32	PROPN
fbem-19597	118	8	hard	hard	ADV
fbem-19597	118	9	to	to	PART
fbem-19597	118	10	complaint	complaint	VERB
fbem-19597	118	11	b71	b71	NOUN
fbem-19597	118	12	hard	hard	ADJ
fbem-19597	118	13	to	to	PART
fbem-19597	118	14	complaint	complaint	VERB
fbem-19597	118	15	b72	b72	ADJ
fbem-19597	118	16	hard	hard	ADV
fbem-19597	118	17	to	to	PART
fbem-19597	118	18	handle	handle	VERB
fbem-19597	118	19	complaints	complaint	NOUN
fbem-19597	118	20	b73	b73	PROPN
fbem-19597	118	21	customer	customer	NOUN
fbem-19597	118	22	complaint	complaint	NOUN
fbem-19597	118	23	channel	channel	NOUN
fbem-19597	118	24	is	be	AUX
fbem-19597	118	25	not	not	PART
fbem-19597	118	26	smooth	smooth	ADJ
fbem-19597	118	27	a33	a33	NOUN
fbem-19597	118	28	insured	insure	VERB
fbem-19597	118	29	barrier	barrier	NOUN
fbem-19597	118	30	b74	b74	NOUN
fbem-19597	118	31	problem	problem	NOUN
fbem-19597	118	32	of	of	ADP
fbem-19597	118	33	value	value	NOUN
fbem-19597	118	34	-	-	PUNCT
fbem-19597	118	35	insured	insure	VERB
fbem-19597	118	36	service	service	NOUN
fbem-19597	118	37	a34	a34	NOUN
fbem-19597	118	38	hard	hard	ADV
fbem-19597	118	39	to	to	PART
fbem-19597	118	40	compensate	compensate	VERB
fbem-19597	118	41	b75	b75	ADJ
fbem-19597	118	42	hard	hard	ADV
fbem-19597	118	43	to	to	PART
fbem-19597	118	44	compensation	compensation	VERB
fbem-19597	118	45	negotiation	negotiation	NOUN
fbem-19597	118	46	2	2	NUM
fbem-19597	118	47	.	.	X
fbem-19597	118	48	axical	axical	ADJ
fbem-19597	118	49	coding	code	VERB
fbem-19597	118	50	axical	axical	ADJ
fbem-19597	118	51	coding	coding	NOUN
fbem-19597	118	52	is	be	AUX
fbem-19597	118	53	the	the	DET
fbem-19597	118	54	second	second	ADJ
fbem-19597	118	55	stage	stage	NOUN
fbem-19597	118	56	of	of	ADP
fbem-19597	118	57	grounded	ground	VERB
fbem-19597	118	58	theory	theory	NOUN
fbem-19597	118	59	.	.	PUNCT
fbem-19597	119	1	we	we	PRON
fbem-19597	119	2	further	far	ADV
fbem-19597	119	3	integrate	integrate	VERB
fbem-19597	119	4	and	and	CCONJ
fbem-19597	119	5	classify	classify	VERB
fbem-19597	119	6	the	the	DET
fbem-19597	119	7	34	34	NUM
fbem-19597	119	8	subcategories	subcategorie	NOUN
fbem-19597	119	9	extracted	extract	VERB
fbem-19597	119	10	initially	initially	ADV
fbem-19597	119	11	to	to	PART
fbem-19597	119	12	form	form	VERB
fbem-19597	119	13	a	a	DET
fbem-19597	119	14	more	more	ADV
fbem-19597	119	15	hierarchical	hierarchical	ADJ
fbem-19597	119	16	and	and	CCONJ
fbem-19597	119	17	organized	organize	VERB
fbem-19597	119	18	main	main	ADJ
fbem-19597	119	19	category	category	NOUN
fbem-19597	119	20	.	.	PUNCT
fbem-19597	120	1	this	this	DET
fbem-19597	120	2	key	key	ADJ
fbem-19597	120	3	stage	stage	NOUN
fbem-19597	120	4	aims	aim	VERB
fbem-19597	120	5	to	to	PART
fbem-19597	120	6	reasonably	reasonably	ADV
fbem-19597	120	7	summarize	summarize	VERB
fbem-19597	120	8	the	the	DET
fbem-19597	120	9	subordination	subordination	NOUN
fbem-19597	120	10	or	or	CCONJ
fbem-19597	120	11	similarity	similarity	NOUN
fbem-19597	120	12	relations	relation	NOUN
fbem-19597	120	13	between	between	ADP
fbem-19597	120	14	subcategories	subcategorie	NOUN
fbem-19597	120	15	,	,	PUNCT
fbem-19597	120	16	so	so	SCONJ
fbem-19597	120	17	as	as	SCONJ
fbem-19597	120	18	to	to	PART
fbem-19597	120	19	better	well	ADV
fbem-19597	120	20	capture	capture	VERB
fbem-19597	120	21	the	the	DET
fbem-19597	120	22	essence	essence	NOUN
fbem-19597	120	23	and	and	CCONJ
fbem-19597	120	24	main	main	ADJ
fbem-19597	120	25	characteristics	characteristic	NOUN
fbem-19597	120	26	of	of	ADP
fbem-19597	120	27	complaint	complaint	NOUN
fbem-19597	120	28	points	point	NOUN
fbem-19597	120	29	.	.	PUNCT
fbem-19597	121	1	by	by	ADP
fbem-19597	121	2	comparing	compare	VERB
fbem-19597	121	3	the	the	DET
fbem-19597	121	4	similarities	similarity	NOUN
fbem-19597	121	5	and	and	CCONJ
fbem-19597	121	6	differences	difference	NOUN
fbem-19597	121	7	between	between	ADP
fbem-19597	121	8	subcategories	subcategorie	NOUN
fbem-19597	121	9	,	,	PUNCT
fbem-19597	121	10	we	we	PRON
fbem-19597	121	11	combine	combine	VERB
fbem-19597	121	12	multiple	multiple	ADV
fbem-19597	121	13	related	relate	VERB
fbem-19597	121	14	subcategories	subcategorie	NOUN
fbem-19597	121	15	into	into	ADP
fbem-19597	121	16	a	a	DET
fbem-19597	121	17	more	more	ADV
fbem-19597	121	18	abstract	abstract	ADJ
fbem-19597	121	19	and	and	CCONJ
fbem-19597	121	20	comprehensive	comprehensive	ADJ
fbem-19597	121	21	main	main	ADJ
fbem-19597	121	22	category	category	NOUN
fbem-19597	121	23	.	.	PUNCT
fbem-19597	122	1	through	through	ADP
fbem-19597	122	2	this	this	DET
fbem-19597	122	3	coding	code	VERB
fbem-19597	122	4	method	method	NOUN
fbem-19597	122	5	,	,	PUNCT
fbem-19597	122	6	34	34	NUM
fbem-19597	122	7	subcategories	subcategorie	NOUN
fbem-19597	122	8	are	be	AUX
fbem-19597	122	9	finally	finally	ADV
fbem-19597	122	10	organically	organically	ADV
fbem-19597	122	11	merged	merge	VERB
fbem-19597	122	12	into	into	ADP
fbem-19597	122	13	10	10	NUM
fbem-19597	122	14	main	main	ADJ
fbem-19597	122	15	categories	category	NOUN
fbem-19597	122	16	,	,	PUNCT
fbem-19597	122	17	including	include	VERB
fbem-19597	122	18	object	object	NOUN
fbem-19597	122	19	breakage	breakage	NOUN
fbem-19597	122	20	,	,	PUNCT
fbem-19597	122	21	lack	lack	NOUN
fbem-19597	122	22	of	of	ADP
fbem-19597	122	23	object	object	NOUN
fbem-19597	122	24	status	status	NOUN
fbem-19597	122	25	information	information	NOUN
fbem-19597	122	26	,	,	PUNCT
fbem-19597	122	27	inefficient	inefficient	ADJ
fbem-19597	122	28	logistics	logistic	NOUN
fbem-19597	122	29	operations	operation	NOUN
fbem-19597	122	30	,	,	PUNCT
fbem-19597	122	31	logistics	logistic	NOUN
fbem-19597	122	32	information	information	NOUN
fbem-19597	122	33	errors	error	NOUN
fbem-19597	122	34	,	,	PUNCT
fbem-19597	122	35	logistics	logistic	NOUN
fbem-19597	122	36	management	management	NOUN
fbem-19597	122	37	anomie	anomie	NOUN
fbem-19597	122	38	,	,	PUNCT
fbem-19597	122	39	insufficient	insufficient	ADJ
fbem-19597	122	40	service	service	NOUN
fbem-19597	122	41	capabilities	capability	NOUN
fbem-19597	122	42	,	,	PUNCT
fbem-19597	122	43	service	service	NOUN
fbem-19597	122	44	subjective	subjective	ADJ
fbem-19597	122	45	inferiority	inferiority	NOUN
fbem-19597	122	46	,	,	PUNCT
fbem-19597	122	47	information	information	NOUN
fbem-19597	122	48	query	query	NOUN
fbem-19597	122	49	difficulty	difficulty	NOUN
fbem-19597	122	50	,	,	PUNCT
fbem-19597	122	51	customized	customize	VERB
fbem-19597	122	52	service	service	NOUN
fbem-19597	122	53	difficulty	difficulty	NOUN
fbem-19597	122	54	,	,	PUNCT
fbem-19597	122	55	and	and	CCONJ
fbem-19597	122	56	after	after	ADP
fbem-19597	122	57	-	-	PUNCT
fbem-19597	122	58	sales	sale	NOUN
fbem-19597	122	59	service	service	NOUN
fbem-19597	122	60	difficulty	difficulty	NOUN
fbem-19597	122	61	.	.	PUNCT
fbem-19597	123	1	the	the	DET
fbem-19597	123	2	axical	axical	ADJ
fbem-19597	123	3	coding	code	VERB
fbem-19597	123	4	results	result	NOUN
fbem-19597	123	5	are	be	AUX
fbem-19597	123	6	shown	show	VERB
fbem-19597	123	7	in	in	ADP
fbem-19597	123	8	the	the	DET
fbem-19597	123	9	table	table	NOUN
fbem-19597	123	10	4	4	NUM
fbem-19597	123	11	.	.	SYM
fbem-19597	123	12	95	95	NUM
fbem-19597	123	13	table	table	NOUN
fbem-19597	123	14	4	4	NUM
fbem-19597	123	15	.	.	PUNCT
fbem-19597	124	1	the	the	DET
fbem-19597	124	2	main	main	ADJ
fbem-19597	124	3	category	category	NOUN
fbem-19597	124	4	formed	form	VERB
fbem-19597	124	5	by	by	ADP
fbem-19597	124	6	the	the	DET
fbem-19597	124	7	principal	principal	ADJ
fbem-19597	124	8	axis	axis	NOUN
fbem-19597	124	9	coding	code	VERB
fbem-19597	124	10	main	main	ADJ
fbem-19597	124	11	category	category	NOUN
fbem-19597	124	12	subcategory	subcategory	ADJ
fbem-19597	124	13	object	object	NOUN
fbem-19597	124	14	damage	damage	NOUN
fbem-19597	124	15	object	object	NOUN
fbem-19597	124	16	damage	damage	NOUN
fbem-19597	124	17	object	object	NOUN
fbem-19597	124	18	state	state	NOUN
fbem-19597	124	19	information	information	NOUN
fbem-19597	124	20	is	be	AUX
fbem-19597	124	21	missing	miss	VERB
fbem-19597	124	22	loss	loss	NOUN
fbem-19597	124	23	of	of	ADP
fbem-19597	124	24	property	property	NOUN
fbem-19597	124	25	,	,	PUNCT
fbem-19597	124	26	inaccurate	inaccurate	ADJ
fbem-19597	124	27	logistics	logistic	NOUN
fbem-19597	124	28	information	information	NOUN
fbem-19597	124	29	updating	updating	NOUN
fbem-19597	124	30	,	,	PUNCT
fbem-19597	124	31	mistake	mistake	NOUN
fbem-19597	124	32	of	of	ADP
fbem-19597	124	33	pickup	pickup	NOUN
fbem-19597	124	34	notification	notification	NOUN
fbem-19597	124	35	,	,	PUNCT
fbem-19597	124	36	false	false	ADJ
fbem-19597	124	37	signature	signature	NOUN
fbem-19597	124	38	acceptance	acceptance	NOUN
fbem-19597	124	39	,	,	PUNCT
fbem-19597	124	40	concealment	concealment	NOUN
fbem-19597	124	41	of	of	ADP
fbem-19597	124	42	abnormal	abnormal	ADJ
fbem-19597	124	43	information	information	NOUN
fbem-19597	124	44	,	,	PUNCT
fbem-19597	124	45	false	false	ADJ
fbem-19597	124	46	sender	sender	NOUN
fbem-19597	124	47	information	information	NOUN
fbem-19597	124	48	inefficient	inefficient	ADJ
fbem-19597	124	49	logistics	logistic	NOUN
fbem-19597	124	50	operations	operation	NOUN
fbem-19597	124	51	slow	slow	ADJ
fbem-19597	124	52	logistics	logistic	NOUN
fbem-19597	124	53	delivery	delivery	NOUN
fbem-19597	124	54	,	,	PUNCT
fbem-19597	124	55	transit	transit	NOUN
fbem-19597	124	56	error	error	NOUN
fbem-19597	124	57	,	,	PUNCT
fbem-19597	124	58	express	express	VERB
fbem-19597	124	59	missed	miss	VERB
fbem-19597	124	60	delivery	delivery	NOUN
fbem-19597	124	61	,	,	PUNCT
fbem-19597	124	62	false	false	ADJ
fbem-19597	124	63	sender	sender	NOUN
fbem-19597	124	64	information	information	NOUN
fbem-19597	124	65	,	,	PUNCT
fbem-19597	124	66	violent	violent	ADJ
fbem-19597	124	67	operations	operation	NOUN
fbem-19597	124	68	,	,	PUNCT
fbem-19597	124	69	service	service	NOUN
fbem-19597	124	70	interrupt	interrupt	ADJ
fbem-19597	124	71	,	,	PUNCT
fbem-19597	124	72	customers	customer	NOUN
fbem-19597	124	73	give	give	VERB
fbem-19597	124	74	up	up	ADP
fbem-19597	124	75	delivery	delivery	NOUN
fbem-19597	124	76	without	without	ADP
fbem-19597	124	77	answering	answer	VERB
fbem-19597	124	78	the	the	DET
fbem-19597	124	79	phone	phone	NOUN
fbem-19597	124	80	,	,	PUNCT
fbem-19597	124	81	false	false	ADJ
fbem-19597	124	82	signature	signature	NOUN
fbem-19597	124	83	acceptance	acceptance	NOUN
fbem-19597	124	84	logistics	logistic	NOUN
fbem-19597	124	85	information	information	NOUN
fbem-19597	124	86	error	error	NOUN
fbem-19597	124	87	sending	send	VERB
fbem-19597	124	88	information	information	NOUN
fbem-19597	124	89	error	error	NOUN
fbem-19597	124	90	,	,	PUNCT
fbem-19597	124	91	incorrect	incorrect	ADJ
fbem-19597	124	92	logistics	logistic	NOUN
fbem-19597	124	93	information	information	NOUN
fbem-19597	124	94	,	,	PUNCT
fbem-19597	124	95	incorrect	incorrect	ADJ
fbem-19597	124	96	fetching	fetch	VERB
fbem-19597	124	97	address	address	NOUN
fbem-19597	124	98	,	,	PUNCT
fbem-19597	124	99	abnormal	abnormal	ADJ
fbem-19597	124	100	information	information	NOUN
fbem-19597	124	101	hiding	hide	VERB
fbem-19597	124	102	logistics	logistic	NOUN
fbem-19597	124	103	management	management	NOUN
fbem-19597	124	104	anomie	anomie	NOUN
fbem-19597	124	105	customer	customer	NOUN
fbem-19597	124	106	privacy	privacy	NOUN
fbem-19597	124	107	leaks	leak	NOUN
fbem-19597	124	108	,	,	PUNCT
fbem-19597	124	109	express	express	ADJ
fbem-19597	124	110	car	car	NOUN
fbem-19597	124	111	violations	violation	NOUN
fbem-19597	124	112	,	,	PUNCT
fbem-19597	124	113	unreasonable	unreasonable	ADJ
fbem-19597	124	114	charges	charge	NOUN
fbem-19597	124	115	,	,	PUNCT
fbem-19597	124	116	and	and	CCONJ
fbem-19597	124	117	responsibility	responsibility	NOUN
fbem-19597	124	118	shuffle	shuffle	VERB
fbem-19597	124	119	insufficient	insufficient	ADJ
fbem-19597	124	120	service	service	NOUN
fbem-19597	124	121	ability	ability	NOUN
fbem-19597	124	122	intelligent	intelligent	ADJ
fbem-19597	124	123	customer	customer	NOUN
fbem-19597	124	124	service	service	NOUN
fbem-19597	124	125	defects	defect	NOUN
fbem-19597	124	126	,	,	PUNCT
fbem-19597	124	127	weak	weak	ADJ
fbem-19597	124	128	service	service	NOUN
fbem-19597	124	129	capabilities	capabilitie	VERB
fbem-19597	124	130	subjective	subjective	ADJ
fbem-19597	124	131	inferiority	inferiority	NOUN
fbem-19597	124	132	of	of	ADP
fbem-19597	124	133	service	service	NOUN
fbem-19597	124	134	poor	poor	ADJ
fbem-19597	124	135	service	service	NOUN
fbem-19597	124	136	attitude	attitude	NOUN
fbem-19597	124	137	,	,	PUNCT
fbem-19597	124	138	employee	employee	NOUN
fbem-19597	124	139	fraud	fraud	NOUN
fbem-19597	124	140	,	,	PUNCT
fbem-19597	124	141	employee	employee	NOUN
fbem-19597	124	142	intimidation	intimidation	NOUN
fbem-19597	124	143	,	,	PUNCT
fbem-19597	124	144	intentional	intentional	ADJ
fbem-19597	124	145	loss	loss	NOUN
fbem-19597	124	146	of	of	ADP
fbem-19597	124	147	objects	object	NOUN
fbem-19597	124	148	,	,	PUNCT
fbem-19597	124	149	rejection	rejection	NOUN
fbem-19597	124	150	of	of	ADP
fbem-19597	124	151	business	business	NOUN
fbem-19597	124	152	,	,	PUNCT
fbem-19597	124	153	rude	rude	ADJ
fbem-19597	124	154	delivery	delivery	NOUN
fbem-19597	124	155	notices	notice	VERB
fbem-19597	124	156	difficult	difficult	ADJ
fbem-19597	124	157	to	to	PART
fbem-19597	124	158	query	query	VERB
fbem-19597	124	159	information	information	NOUN
fbem-19597	124	160	employees	employee	NOUN
fbem-19597	124	161	lost	lose	VERB
fbem-19597	124	162	contact	contact	NOUN
fbem-19597	124	163	,	,	PUNCT
fbem-19597	124	164	logistics	logistic	NOUN
fbem-19597	124	165	information	information	NOUN
fbem-19597	124	166	update	update	NOUN
fbem-19597	124	167	errors	error	NOUN
fbem-19597	124	168	,	,	PUNCT
fbem-19597	124	169	pickup	pickup	ADJ
fbem-19597	124	170	notification	notification	NOUN
fbem-19597	124	171	failure	failure	NOUN
fbem-19597	124	172	,	,	PUNCT
fbem-19597	124	173	abnormal	abnormal	ADJ
fbem-19597	124	174	information	information	NOUN
fbem-19597	124	175	hiding	hide	VERB
fbem-19597	124	176	difficult	difficult	ADJ
fbem-19597	124	177	to	to	PART
fbem-19597	124	178	customize	customize	VERB
fbem-19597	124	179	services	service	NOUN
fbem-19597	124	180	object	object	NOUN
fbem-19597	124	181	delivery	delivery	NOUN
fbem-19597	124	182	is	be	AUX
fbem-19597	124	183	not	not	PART
fbem-19597	124	184	in	in	ADP
fbem-19597	124	185	place	place	NOUN
fbem-19597	124	186	,	,	PUNCT
fbem-19597	124	187	pick	pick	VERB
fbem-19597	124	188	-	-	PUNCT
fbem-19597	124	189	up	up	ADP
fbem-19597	124	190	obstacles	obstacle	NOUN
fbem-19597	124	191	,	,	PUNCT
fbem-19597	124	192	delivery	delivery	NOUN
fbem-19597	124	193	address	address	NOUN
fbem-19597	124	194	change	change	NOUN
fbem-19597	124	195	is	be	AUX
fbem-19597	124	196	difficult	difficult	ADJ
fbem-19597	124	197	difficult	difficult	ADJ
fbem-19597	124	198	to	to	PART
fbem-19597	124	199	get	get	VERB
fbem-19597	124	200	after	after	ADP
fbem-19597	124	201	-	-	PUNCT
fbem-19597	124	202	sales	sale	NOUN
fbem-19597	124	203	service	service	NOUN
fbem-19597	124	204	complaints	complaint	VERB
fbem-19597	124	205	difficulties	difficulty	NOUN
fbem-19597	124	206	,	,	PUNCT
fbem-19597	124	207	price	price	NOUN
fbem-19597	124	208	barriers	barrier	NOUN
fbem-19597	124	209	,	,	PUNCT
fbem-19597	124	210	compensation	compensation	NOUN
fbem-19597	124	211	difficulties	difficulty	NOUN
fbem-19597	124	212	3	3	NUM
fbem-19597	124	213	.	.	X
fbem-19597	124	214	selective	selective	ADJ
fbem-19597	124	215	coding	code	VERB
fbem-19597	124	216	selective	selective	ADJ
fbem-19597	124	217	coding	coding	NOUN
fbem-19597	124	218	is	be	AUX
fbem-19597	124	219	the	the	DET
fbem-19597	124	220	third	third	ADJ
fbem-19597	124	221	stage	stage	NOUN
fbem-19597	124	222	of	of	ADP
fbem-19597	124	223	grounded	ground	VERB
fbem-19597	124	224	theory	theory	NOUN
fbem-19597	124	225	.	.	PUNCT
fbem-19597	125	1	its	its	PRON
fbem-19597	125	2	purpose	purpose	NOUN
fbem-19597	125	3	is	be	AUX
fbem-19597	125	4	to	to	PART
fbem-19597	125	5	further	further	ADJ
fbem-19597	125	6	screen	screen	VERB
fbem-19597	125	7	and	and	CCONJ
fbem-19597	125	8	deepen	deepen	VERB
fbem-19597	125	9	on	on	ADP
fbem-19597	125	10	the	the	DET
fbem-19597	125	11	basis	basis	NOUN
fbem-19597	125	12	of	of	ADP
fbem-19597	125	13	axial	axial	ADJ
fbem-19597	125	14	coding	coding	NOUN
fbem-19597	125	15	to	to	PART
fbem-19597	125	16	determine	determine	VERB
fbem-19597	125	17	the	the	DET
fbem-19597	125	18	final	final	ADJ
fbem-19597	125	19	core	core	NOUN
fbem-19597	125	20	category	category	NOUN
fbem-19597	125	21	.	.	PUNCT
fbem-19597	126	1	we	we	PRON
fbem-19597	126	2	combine	combine	VERB
fbem-19597	126	3	the	the	DET
fbem-19597	126	4	sub	sub	NOUN
fbem-19597	126	5	-	-	NOUN
fbem-19597	126	6	category	category	NOUN
fbem-19597	126	7	and	and	CCONJ
fbem-19597	126	8	the	the	DET
fbem-19597	126	9	main	main	ADJ
fbem-19597	126	10	category	category	NOUN
fbem-19597	126	11	extracted	extract	VERB
fbem-19597	126	12	from	from	ADP
fbem-19597	126	13	the	the	DET
fbem-19597	126	14	data	datum	NOUN
fbem-19597	126	15	coding	code	VERB
fbem-19597	126	16	process	process	NOUN
fbem-19597	126	17	step	step	NOUN
fbem-19597	126	18	by	by	ADP
fbem-19597	126	19	step	step	NOUN
fbem-19597	126	20	,	,	PUNCT
fbem-19597	126	21	and	and	CCONJ
fbem-19597	126	22	according	accord	VERB
fbem-19597	126	23	to	to	ADP
fbem-19597	126	24	the	the	DET
fbem-19597	126	25	analysis	analysis	NOUN
fbem-19597	126	26	of	of	ADP
fbem-19597	126	27	logical	logical	ADJ
fbem-19597	126	28	relations	relation	NOUN
fbem-19597	126	29	,	,	PUNCT
fbem-19597	126	30	we	we	PRON
fbem-19597	126	31	finally	finally	ADV
fbem-19597	126	32	summarize	summarize	VERB
fbem-19597	126	33	four	four	NUM
fbem-19597	126	34	core	core	NOUN
fbem-19597	126	35	categories	category	NOUN
fbem-19597	126	36	,	,	PUNCT
fbem-19597	126	37	namely	namely	ADV
fbem-19597	126	38	,	,	PUNCT
fbem-19597	126	39	“	"	PUNCT
fbem-19597	126	40	unknown	unknown	ADJ
fbem-19597	126	41	object	object	NOUN
fbem-19597	126	42	status	status	NOUN
fbem-19597	126	43	”	"	PUNCT
fbem-19597	126	44	,	,	PUNCT
fbem-19597	126	45	“	"	PUNCT
fbem-19597	126	46	inefficient	inefficient	ADJ
fbem-19597	126	47	logistics	logistic	NOUN
fbem-19597	126	48	business	business	NOUN
fbem-19597	126	49	”	"	PUNCT
fbem-19597	126	50	,	,	PUNCT
fbem-19597	126	51	“	"	PUNCT
fbem-19597	126	52	low	low	ADJ
fbem-19597	126	53	staff	staff	NOUN
fbem-19597	126	54	quality	quality	NOUN
fbem-19597	126	55	”	"	PUNCT
fbem-19597	126	56	,	,	PUNCT
fbem-19597	126	57	and	and	CCONJ
fbem-19597	126	58	“	"	PUNCT
fbem-19597	126	59	difficult	difficult	ADJ
fbem-19597	126	60	customer	customer	NOUN
fbem-19597	126	61	intervention	intervention	NOUN
fbem-19597	126	62	”	"	PUNCT
fbem-19597	126	63	.	.	PUNCT
fbem-19597	127	1	the	the	DET
fbem-19597	127	2	selective	selective	ADJ
fbem-19597	127	3	coding	coding	NOUN
fbem-19597	127	4	results	result	NOUN
fbem-19597	127	5	are	be	AUX
fbem-19597	127	6	shown	show	VERB
fbem-19597	127	7	in	in	ADP
fbem-19597	127	8	table	table	NOUN
fbem-19597	127	9	5	5	NUM
fbem-19597	127	10	.	.	PUNCT
fbem-19597	127	11	table	table	NOUN
fbem-19597	127	12	5	5	NUM
fbem-19597	127	13	.	.	PUNCT
fbem-19597	127	14	results	result	NOUN
fbem-19597	127	15	of	of	ADP
fbem-19597	127	16	selective	selective	ADJ
fbem-19597	127	17	coding	code	VERB
fbem-19597	127	18	main	main	ADJ
fbem-19597	127	19	category	category	NOUN
fbem-19597	127	20	core	core	NOUN
fbem-19597	127	21	category	category	NOUN
fbem-19597	127	22	core	core	NOUN
fbem-19597	127	23	category	category	NOUN
fbem-19597	127	24	connotation	connotation	NOUN
fbem-19597	127	25	object	object	NOUN
fbem-19597	127	26	damage	damage	NOUN
fbem-19597	127	27	.	.	PUNCT
fbem-19597	128	1	missing	miss	VERB
fbem-19597	128	2	of	of	ADP
fbem-19597	128	3	object	object	NOUN
fbem-19597	128	4	state	state	NOUN
fbem-19597	128	5	information	information	NOUN
fbem-19597	128	6	.	.	PUNCT
fbem-19597	129	1	the	the	DET
fbem-19597	129	2	state	state	NOUN
fbem-19597	129	3	of	of	ADP
fbem-19597	129	4	the	the	DET
fbem-19597	129	5	object	object	NOUN
fbem-19597	129	6	is	be	AUX
fbem-19597	129	7	unknown	unknown	ADJ
fbem-19597	129	8	customers	customer	NOUN
fbem-19597	129	9	lack	lack	VERB
fbem-19597	129	10	a	a	DET
fbem-19597	129	11	clear	clear	ADJ
fbem-19597	129	12	understanding	understanding	NOUN
fbem-19597	129	13	and	and	CCONJ
fbem-19597	129	14	control	control	NOUN
fbem-19597	129	15	of	of	ADP
fbem-19597	129	16	the	the	DET
fbem-19597	129	17	status	status	NOUN
fbem-19597	129	18	of	of	ADP
fbem-19597	129	19	the	the	DET
fbem-19597	129	20	purchased	purchase	VERB
fbem-19597	129	21	or	or	CCONJ
fbem-19597	129	22	transported	transport	VERB
fbem-19597	129	23	objects	object	NOUN
fbem-19597	129	24	in	in	ADP
fbem-19597	129	25	the	the	DET
fbem-19597	129	26	process	process	NOUN
fbem-19597	129	27	of	of	ADP
fbem-19597	129	28	logistics	logistic	NOUN
fbem-19597	129	29	services	service	NOUN
fbem-19597	129	30	.	.	PUNCT
fbem-19597	130	1	inefficient	inefficient	ADJ
fbem-19597	130	2	logistics	logistic	NOUN
fbem-19597	130	3	operations	operation	NOUN
fbem-19597	130	4	.	.	PUNCT
fbem-19597	131	1	incorrect	incorrect	ADJ
fbem-19597	131	2	logistics	logistic	NOUN
fbem-19597	131	3	information	information	NOUN
fbem-19597	131	4	.	.	PUNCT
fbem-19597	132	1	logistics	logistic	NOUN
fbem-19597	132	2	management	management	NOUN
fbem-19597	132	3	anomie	anomie	NOUN
fbem-19597	132	4	.	.	PUNCT
fbem-19597	133	1	logistics	logistic	NOUN
fbem-19597	133	2	business	business	NOUN
fbem-19597	133	3	is	be	AUX
fbem-19597	133	4	inefficient	inefficient	ADJ
fbem-19597	133	5	in	in	ADP
fbem-19597	133	6	the	the	DET
fbem-19597	133	7	process	process	NOUN
fbem-19597	133	8	of	of	ADP
fbem-19597	133	9	logistics	logistic	NOUN
fbem-19597	133	10	,	,	PUNCT
fbem-19597	133	11	the	the	DET
fbem-19597	133	12	service	service	NOUN
fbem-19597	133	13	operation	operation	NOUN
fbem-19597	133	14	is	be	AUX
fbem-19597	133	15	not	not	PART
fbem-19597	133	16	fast	fast	ADJ
fbem-19597	133	17	and	and	CCONJ
fbem-19597	133	18	smooth	smooth	ADJ
fbem-19597	133	19	enough	enough	ADV
fbem-19597	133	20	,	,	PUNCT
fbem-19597	133	21	resulting	result	VERB
fbem-19597	133	22	in	in	ADP
fbem-19597	133	23	inefficient	inefficient	ADJ
fbem-19597	133	24	logistics	logistic	NOUN
fbem-19597	133	25	operations	operation	NOUN
fbem-19597	133	26	,	,	PUNCT
fbem-19597	133	27	logistics	logistic	NOUN
fbem-19597	133	28	information	information	NOUN
fbem-19597	133	29	errors	error	NOUN
fbem-19597	133	30	and	and	CCONJ
fbem-19597	133	31	logistics	logistic	NOUN
fbem-19597	133	32	management	management	NOUN
fbem-19597	133	33	anomie	anomie	NOUN
fbem-19597	133	34	.	.	PUNCT
fbem-19597	134	1	insufficient	insufficient	ADJ
fbem-19597	134	2	service	service	NOUN
fbem-19597	134	3	ability	ability	NOUN
fbem-19597	134	4	.	.	PUNCT
fbem-19597	135	1	subjective	subjective	ADJ
fbem-19597	135	2	inferiority	inferiority	NOUN
fbem-19597	135	3	of	of	ADP
fbem-19597	135	4	service	service	NOUN
fbem-19597	135	5	.	.	PUNCT
fbem-19597	136	1	low	low	ADJ
fbem-19597	136	2	quality	quality	NOUN
fbem-19597	136	3	of	of	ADP
fbem-19597	136	4	staff	staff	NOUN
fbem-19597	136	5	the	the	DET
fbem-19597	136	6	staff	staff	NOUN
fbem-19597	136	7	of	of	ADP
fbem-19597	136	8	the	the	DET
fbem-19597	136	9	logistics	logistic	NOUN
fbem-19597	136	10	service	service	NOUN
fbem-19597	136	11	provider	provider	NOUN
fbem-19597	136	12	shows	show	VERB
fbem-19597	136	13	the	the	DET
fbem-19597	136	14	problem	problem	NOUN
fbem-19597	136	15	of	of	ADP
fbem-19597	136	16	insufficient	insufficient	ADJ
fbem-19597	136	17	service	service	NOUN
fbem-19597	136	18	ability	ability	NOUN
fbem-19597	136	19	and	and	CCONJ
fbem-19597	136	20	subjective	subjective	ADJ
fbem-19597	136	21	inferior	inferior	ADJ
fbem-19597	136	22	service	service	NOUN
fbem-19597	136	23	in	in	ADP
fbem-19597	136	24	the	the	DET
fbem-19597	136	25	service	service	NOUN
fbem-19597	136	26	process	process	NOUN
fbem-19597	136	27	.	.	PUNCT
fbem-19597	137	1	difficult	difficult	ADJ
fbem-19597	137	2	to	to	PART
fbem-19597	137	3	query	query	VERB
fbem-19597	137	4	information	information	NOUN
fbem-19597	137	5	.	.	PUNCT
fbem-19597	138	1	difficult	difficult	ADJ
fbem-19597	138	2	to	to	PART
fbem-19597	138	3	customize	customize	VERB
fbem-19597	138	4	services	service	NOUN
fbem-19597	138	5	.	.	PUNCT
fbem-19597	139	1	difficult	difficult	ADJ
fbem-19597	139	2	to	to	PART
fbem-19597	139	3	get	get	VERB
fbem-19597	139	4	after	after	ADP
fbem-19597	139	5	-	-	PUNCT
fbem-19597	139	6	sales	sale	NOUN
fbem-19597	139	7	service	service	NOUN
fbem-19597	139	8	.	.	PUNCT
fbem-19597	140	1	customers	customer	NOUN
fbem-19597	140	2	are	be	AUX
fbem-19597	140	3	difficult	difficult	ADJ
fbem-19597	140	4	to	to	PART
fbem-19597	140	5	intervene	intervene	VERB
fbem-19597	140	6	customers	customer	NOUN
fbem-19597	140	7	encounter	encounter	VERB
fbem-19597	140	8	difficulties	difficulty	NOUN
fbem-19597	140	9	in	in	ADP
fbem-19597	140	10	information	information	NOUN
fbem-19597	140	11	query	query	NOUN
fbem-19597	140	12	,	,	PUNCT
fbem-19597	140	13	customized	customized	ADJ
fbem-19597	140	14	service	service	NOUN
fbem-19597	140	15	and	and	CCONJ
fbem-19597	140	16	after	after	ADP
fbem-19597	140	17	-	-	PUNCT
fbem-19597	140	18	sales	sale	NOUN
fbem-19597	140	19	service	service	NOUN
fbem-19597	140	20	in	in	ADP
fbem-19597	140	21	the	the	DET
fbem-19597	140	22	whole	whole	ADJ
fbem-19597	140	23	logistics	logistic	NOUN
fbem-19597	140	24	service	service	NOUN
fbem-19597	140	25	process	process	NOUN
fbem-19597	140	26	,	,	PUNCT
fbem-19597	140	27	which	which	PRON
fbem-19597	140	28	limits	limit	VERB
fbem-19597	140	29	their	their	PRON
fbem-19597	140	30	involvement	involvement	NOUN
fbem-19597	140	31	in	in	ADP
fbem-19597	140	32	logistics	logistic	NOUN
fbem-19597	140	33	.	.	PUNCT
fbem-19597	141	1	4	4	X
fbem-19597	141	2	.	.	X
fbem-19597	141	3	theoretical	theoretical	ADJ
fbem-19597	141	4	saturation	saturation	NOUN
fbem-19597	141	5	test	test	NOUN
fbem-19597	141	6	in	in	ADP
fbem-19597	141	7	order	order	NOUN
fbem-19597	141	8	to	to	PART
fbem-19597	141	9	ensure	ensure	VERB
fbem-19597	141	10	the	the	DET
fbem-19597	141	11	accuracy	accuracy	NOUN
fbem-19597	141	12	and	and	CCONJ
fbem-19597	141	13	credibility	credibility	NOUN
fbem-19597	141	14	of	of	ADP
fbem-19597	141	15	the	the	DET
fbem-19597	141	16	established	establish	VERB
fbem-19597	141	17	theoretical	theoretical	ADJ
fbem-19597	141	18	model	model	NOUN
fbem-19597	141	19	,	,	PUNCT
fbem-19597	141	20	we	we	PRON
fbem-19597	141	21	used	use	VERB
fbem-19597	141	22	8967	8967	NUM
fbem-19597	141	23	comments	comment	NOUN
fbem-19597	141	24	as	as	ADP
fbem-19597	141	25	auxiliary	auxiliary	ADJ
fbem-19597	141	26	materials	material	NOUN
fbem-19597	141	27	,	,	PUNCT
fbem-19597	141	28	of	of	ADP
fbem-19597	141	29	which	which	PRON
fbem-19597	141	30	7967	7967	NUM
fbem-19597	141	31	were	be	AUX
fbem-19597	141	32	extracted	extract	VERB
fbem-19597	141	33	as	as	ADP
fbem-19597	141	34	coding	code	VERB
fbem-19597	141	35	materials	material	NOUN
fbem-19597	141	36	,	,	PUNCT
fbem-19597	141	37	and	and	CCONJ
fbem-19597	141	38	the	the	DET
fbem-19597	141	39	remaining	remain	VERB
fbem-19597	141	40	1000	1000	NUM
fbem-19597	141	41	were	be	AUX
fbem-19597	141	42	used	use	VERB
fbem-19597	141	43	as	as	ADP
fbem-19597	141	44	saturation	saturation	NOUN
fbem-19597	141	45	test	test	NOUN
fbem-19597	141	46	materials	material	NOUN
fbem-19597	141	47	.	.	PUNCT
fbem-19597	142	1	in	in	ADP
fbem-19597	142	2	the	the	DET
fbem-19597	142	3	data	data	NOUN
fbem-19597	142	4	coding	code	VERB
fbem-19597	142	5	process	process	NOUN
fbem-19597	142	6	of	of	ADP
fbem-19597	142	7	the	the	DET
fbem-19597	142	8	remaining	remain	VERB
fbem-19597	142	9	1000	1000	NUM
fbem-19597	142	10	comments	comment	NOUN
fbem-19597	142	11	,	,	PUNCT
fbem-19597	142	12	no	no	DET
fbem-19597	142	13	new	new	ADJ
fbem-19597	142	14	category	category	NOUN
fbem-19597	142	15	is	be	AUX
fbem-19597	142	16	generated	generate	VERB
fbem-19597	142	17	,	,	PUNCT
fbem-19597	142	18	and	and	CCONJ
fbem-19597	142	19	no	no	DET
fbem-19597	142	20	new	new	ADJ
fbem-19597	142	21	category	category	NOUN
fbem-19597	142	22	features	feature	VERB
fbem-19597	142	23	appear	appear	VERB
fbem-19597	142	24	.	.	PUNCT
fbem-19597	143	1	therefore	therefore	ADV
fbem-19597	143	2	,	,	PUNCT
fbem-19597	143	3	the	the	DET
fbem-19597	143	4	final	final	ADJ
fbem-19597	143	5	coding	coding	NOUN
fbem-19597	143	6	result	result	NOUN
fbem-19597	143	7	passes	pass	VERB
fbem-19597	143	8	the	the	DET
fbem-19597	143	9	saturation	saturation	NOUN
fbem-19597	143	10	test	test	NOUN
fbem-19597	143	11	.	.	PUNCT
fbem-19597	144	1	3	3	X
fbem-19597	144	2	.	.	X
fbem-19597	144	3	interpretation	interpretation	NOUN
fbem-19597	144	4	of	of	ADP
fbem-19597	144	5	logistics	logistic	NOUN
fbem-19597	144	6	customer	customer	NOUN
fbem-19597	144	7	complaints	complaint	NOUN
fbem-19597	144	8	through	through	ADP
fbem-19597	144	9	the	the	DET
fbem-19597	144	10	above	above	ADJ
fbem-19597	144	11	research	research	NOUN
fbem-19597	144	12	on	on	ADP
fbem-19597	144	13	grounded	ground	VERB
fbem-19597	144	14	theory	theory	NOUN
fbem-19597	144	15	,	,	PUNCT
fbem-19597	144	16	it	it	PRON
fbem-19597	144	17	can	can	AUX
fbem-19597	144	18	be	be	AUX
fbem-19597	144	19	concluded	conclude	VERB
fbem-19597	144	20	that	that	SCONJ
fbem-19597	144	21	customer	customer	NOUN
fbem-19597	144	22	complaints	complaint	NOUN
fbem-19597	144	23	focus	focus	VERB
fbem-19597	144	24	on	on	ADP
fbem-19597	144	25	four	four	NUM
fbem-19597	144	26	aspects	aspect	NOUN
fbem-19597	144	27	:	:	PUNCT
fbem-19597	144	28	unclear	unclear	ADJ
fbem-19597	144	29	object	object	NOUN
fbem-19597	144	30	status	status	NOUN
fbem-19597	144	31	,	,	PUNCT
fbem-19597	144	32	inefficient	inefficient	ADJ
fbem-19597	144	33	logistics	logistic	NOUN
fbem-19597	144	34	business	business	NOUN
fbem-19597	144	35	,	,	PUNCT
fbem-19597	144	36	badmannered	badmannere	VERB
fbem-19597	144	37	staff	staff	NOUN
fbem-19597	144	38	,	,	PUNCT
fbem-19597	144	39	and	and	CCONJ
fbem-19597	144	40	difficult	difficult	ADJ
fbem-19597	144	41	customer	customer	NOUN
fbem-19597	144	42	intervention	intervention	NOUN
fbem-19597	144	43	.	.	PUNCT
fbem-19597	145	1	on	on	ADP
fbem-19597	145	2	the	the	DET
fbem-19597	145	3	basis	basis	NOUN
fbem-19597	145	4	of	of	ADP
fbem-19597	145	5	depicting	depict	VERB
fbem-19597	145	6	the	the	DET
fbem-19597	145	7	story	story	NOUN
fbem-19597	145	8	line	line	NOUN
fbem-19597	145	9	and	and	CCONJ
fbem-19597	145	10	dimension	dimension	NOUN
fbem-19597	145	11	model	model	NOUN
fbem-19597	145	12	,	,	PUNCT
fbem-19597	145	13	we	we	PRON
fbem-19597	145	14	further	far	ADV
fbem-19597	145	15	construct	construct	VERB
fbem-19597	145	16	the	the	DET
fbem-19597	145	17	root	root	NOUN
fbem-19597	145	18	cause	cause	NOUN
fbem-19597	145	19	of	of	ADP
fbem-19597	145	20	the	the	DET
fbem-19597	145	21	formation	formation	NOUN
fbem-19597	145	22	of	of	ADP
fbem-19597	145	23	customer	customer	NOUN
fbem-19597	145	24	complaint	complaint	NOUN
fbem-19597	145	25	points	point	NOUN
fbem-19597	145	26	according	accord	VERB
fbem-19597	145	27	to	to	ADP
fbem-19597	145	28	the	the	DET
fbem-19597	145	29	analysis	analysis	NOUN
fbem-19597	145	30	of	of	ADP
fbem-19597	145	31	customer	customer	NOUN
fbem-19597	145	32	complaint	complaint	NOUN
fbem-19597	145	33	points	point	NOUN
fbem-19597	145	34	.	.	PUNCT
fbem-19597	146	1	3.1	3.1	NUM
fbem-19597	146	2	.	.	PUNCT
fbem-19597	146	3	unclear	unclear	ADJ
fbem-19597	146	4	object	object	NOUN
fbem-19597	146	5	status	status	NOUN
fbem-19597	146	6	according	accord	VERB
fbem-19597	146	7	to	to	ADP
fbem-19597	146	8	the	the	DET
fbem-19597	146	9	coding	coding	NOUN
fbem-19597	146	10	,	,	PUNCT
fbem-19597	146	11	the	the	DET
fbem-19597	146	12	unknown	unknown	ADJ
fbem-19597	146	13	state	state	NOUN
fbem-19597	146	14	of	of	ADP
fbem-19597	146	15	the	the	DET
fbem-19597	146	16	object	object	NOUN
fbem-19597	146	17	refers	refer	VERB
fbem-19597	146	18	to	to	ADP
fbem-19597	146	19	the	the	DET
fbem-19597	146	20	lack	lack	NOUN
fbem-19597	146	21	of	of	ADP
fbem-19597	146	22	clear	clear	ADJ
fbem-19597	146	23	understanding	understanding	NOUN
fbem-19597	146	24	and	and	CCONJ
fbem-19597	146	25	control	control	NOUN
fbem-19597	146	26	of	of	ADP
fbem-19597	146	27	the	the	DET
fbem-19597	146	28	purchased	purchase	VERB
fbem-19597	146	29	or	or	CCONJ
fbem-19597	146	30	transported	transport	VERB
fbem-19597	146	31	objects	object	NOUN
fbem-19597	146	32	in	in	ADP
fbem-19597	146	33	the	the	DET
fbem-19597	146	34	process	process	NOUN
fbem-19597	146	35	of	of	ADP
fbem-19597	146	36	logistics	logistic	NOUN
fbem-19597	146	37	services	service	NOUN
fbem-19597	146	38	,	,	PUNCT
fbem-19597	146	39	including	include	VERB
fbem-19597	146	40	the	the	DET
fbem-19597	146	41	damage	damage	NOUN
fbem-19597	146	42	of	of	ADP
fbem-19597	146	43	the	the	DET
fbem-19597	146	44	object	object	NOUN
fbem-19597	146	45	and	and	CCONJ
fbem-19597	146	46	the	the	DET
fbem-19597	146	47	lack	lack	NOUN
fbem-19597	146	48	of	of	ADP
fbem-19597	146	49	information	information	NOUN
fbem-19597	146	50	on	on	ADP
fbem-19597	146	51	the	the	DET
fbem-19597	146	52	state	state	NOUN
fbem-19597	146	53	of	of	ADP
fbem-19597	146	54	the	the	DET
fbem-19597	146	55	object	object	NOUN
fbem-19597	146	56	.	.	PUNCT
fbem-19597	147	1	object	object	NOUN
fbem-19597	147	2	damage	damage	NOUN
fbem-19597	147	3	is	be	AUX
fbem-19597	147	4	mainly	mainly	ADV
fbem-19597	147	5	divided	divide	VERB
fbem-19597	147	6	into	into	ADP
fbem-19597	147	7	two	two	NUM
fbem-19597	147	8	parts	part	NOUN
fbem-19597	147	9	:	:	PUNCT
fbem-19597	147	10	object	object	VERB
fbem-19597	147	11	packaging	packaging	NOUN
fbem-19597	147	12	damage	damage	NOUN
fbem-19597	147	13	and	and	CCONJ
fbem-19597	147	14	object	object	VERB
fbem-19597	147	15	itself	itself	PRON
fbem-19597	147	16	damage	damage	NOUN
fbem-19597	147	17	.	.	PUNCT
fbem-19597	148	1	the	the	DET
fbem-19597	148	2	damage	damage	NOUN
fbem-19597	148	3	of	of	ADP
fbem-19597	148	4	packaging	packaging	NOUN
fbem-19597	148	5	stems	stem	VERB
fbem-19597	148	6	from	from	ADP
fbem-19597	148	7	improper	improper	ADJ
fbem-19597	148	8	packaging	packaging	NOUN
fbem-19597	148	9	operation	operation	NOUN
fbem-19597	148	10	,	,	PUNCT
fbem-19597	148	11	inappropriate	inappropriate	ADJ
fbem-19597	148	12	packaging	packaging	NOUN
fbem-19597	148	13	materials	material	NOUN
fbem-19597	148	14	,	,	PUNCT
fbem-19597	148	15	unreasonable	unreasonable	ADJ
fbem-19597	148	16	packaging	packaging	NOUN
fbem-19597	148	17	planning	planning	NOUN
fbem-19597	148	18	,	,	PUNCT
fbem-19597	148	19	and	and	CCONJ
fbem-19597	148	20	inadequate	inadequate	ADJ
fbem-19597	148	21	packaging	packaging	NOUN
fbem-19597	148	22	technology	technology	NOUN
fbem-19597	148	23	.	.	PUNCT
fbem-19597	149	1	the	the	DET
fbem-19597	149	2	damage	damage	NOUN
fbem-19597	149	3	of	of	ADP
fbem-19597	149	4	the	the	DET
fbem-19597	149	5	object	object	NOUN
fbem-19597	149	6	itself	itself	PRON
fbem-19597	149	7	covers	cover	VERB
fbem-19597	149	8	the	the	DET
fbem-19597	149	9	factors	factor	NOUN
fbem-19597	149	10	of	of	ADP
fbem-19597	149	11	packaging	packaging	NOUN
fbem-19597	149	12	damage	damage	NOUN
fbem-19597	149	13	,	,	PUNCT
fbem-19597	149	14	as	as	ADV
fbem-19597	149	15	well	well	ADV
fbem-19597	149	16	as	as	ADP
fbem-19597	149	17	the	the	DET
fbem-19597	149	18	damage	damage	NOUN
fbem-19597	149	19	caused	cause	VERB
fbem-19597	149	20	by	by	ADP
fbem-19597	149	21	the	the	DET
fbem-19597	149	22	impact	impact	NOUN
fbem-19597	149	23	of	of	ADP
fbem-19597	149	24	the	the	DET
fbem-19597	149	25	object	object	NOUN
fbem-19597	149	26	in	in	ADP
fbem-19597	149	27	each	each	DET
fbem-19597	149	28	link	link	NOUN
fbem-19597	149	29	of	of	ADP
fbem-19597	149	30	logistics	logistic	NOUN
fbem-19597	149	31	,	,	PUNCT
fbem-19597	149	32	human	human	ADJ
fbem-19597	149	33	error	error	NOUN
fbem-19597	149	34	and	and	CCONJ
fbem-19597	149	35	stacking	stacking	NOUN
fbem-19597	149	36	and	and	CCONJ
fbem-19597	149	37	other	other	ADJ
fbem-19597	149	38	improper	improper	ADJ
fbem-19597	149	39	operations	operation	NOUN
fbem-19597	149	40	make	make	VERB
fbem-19597	149	41	the	the	DET
fbem-19597	149	42	object	object	NOUN
fbem-19597	149	43	suffer	suffer	VERB
fbem-19597	149	44	from	from	ADP
fbem-19597	149	45	extrusion	extrusion	ADJ
fbem-19597	149	46	damage	damage	NOUN
fbem-19597	149	47	.	.	PUNCT
fbem-19597	150	1	the	the	DET
fbem-19597	150	2	missing	miss	VERB
fbem-19597	150	3	state	state	NOUN
fbem-19597	150	4	of	of	ADP
fbem-19597	150	5	the	the	DET
fbem-19597	150	6	object	object	NOUN
fbem-19597	150	7	information	information	NOUN
fbem-19597	150	8	includes	include	VERB
fbem-19597	150	9	the	the	DET
fbem-19597	150	10	loss	loss	NOUN
fbem-19597	150	11	of	of	ADP
fbem-19597	150	12	the	the	DET
fbem-19597	150	13	object	object	NOUN
fbem-19597	150	14	,	,	PUNCT
fbem-19597	150	15	the	the	DET
fbem-19597	150	16	loss	loss	NOUN
fbem-19597	150	17	of	of	ADP
fbem-19597	150	18	the	the	DET
fbem-19597	150	19	object	object	NOUN
fbem-19597	150	20	information	information	NOUN
fbem-19597	150	21	,	,	PUNCT
fbem-19597	150	22	the	the	DET
fbem-19597	150	23	object	object	NOUN
fbem-19597	150	24	information	information	NOUN
fbem-19597	150	25	includes	include	VERB
fbem-19597	150	26	the	the	DET
fbem-19597	150	27	object	object	NOUN
fbem-19597	150	28	logistics	logistic	NOUN
fbem-19597	150	29	information	information	NOUN
fbem-19597	150	30	,	,	PUNCT
fbem-19597	150	31	and	and	CCONJ
fbem-19597	150	32	the	the	DET
fbem-19597	150	33	96	96	NUM
fbem-19597	150	34	object	object	NOUN
fbem-19597	150	35	quality	quality	NOUN
fbem-19597	150	36	information	information	NOUN
fbem-19597	150	37	.	.	PUNCT
fbem-19597	151	1	3.2	3.2	NUM
fbem-19597	151	2	.	.	X
fbem-19597	152	1	inefficient	inefficient	ADJ
fbem-19597	152	2	logistics	logistic	NOUN
fbem-19597	152	3	business	business	NOUN
fbem-19597	152	4	according	accord	VERB
fbem-19597	152	5	to	to	ADP
fbem-19597	152	6	the	the	DET
fbem-19597	152	7	coding	coding	NOUN
fbem-19597	152	8	,	,	PUNCT
fbem-19597	152	9	the	the	DET
fbem-19597	152	10	root	root	NOUN
fbem-19597	152	11	cause	cause	NOUN
fbem-19597	152	12	of	of	ADP
fbem-19597	152	13	the	the	DET
fbem-19597	152	14	inefficiency	inefficiency	NOUN
fbem-19597	152	15	of	of	ADP
fbem-19597	152	16	logistics	logistic	NOUN
fbem-19597	152	17	business	business	NOUN
fbem-19597	152	18	is	be	AUX
fbem-19597	152	19	reflected	reflect	VERB
fbem-19597	152	20	in	in	ADP
fbem-19597	152	21	the	the	DET
fbem-19597	152	22	multiple	multiple	ADJ
fbem-19597	152	23	problems	problem	NOUN
fbem-19597	152	24	of	of	ADP
fbem-19597	152	25	logistics	logistic	NOUN
fbem-19597	152	26	operation	operation	NOUN
fbem-19597	152	27	,	,	PUNCT
fbem-19597	152	28	information	information	NOUN
fbem-19597	152	29	processing	processing	NOUN
fbem-19597	152	30	and	and	CCONJ
fbem-19597	152	31	management	management	NOUN
fbem-19597	152	32	.	.	PUNCT
fbem-19597	153	1	the	the	DET
fbem-19597	153	2	low	low	ADJ
fbem-19597	153	3	efficiency	efficiency	NOUN
fbem-19597	153	4	of	of	ADP
fbem-19597	153	5	logistics	logistic	NOUN
fbem-19597	153	6	operation	operation	NOUN
fbem-19597	153	7	is	be	AUX
fbem-19597	153	8	divided	divide	VERB
fbem-19597	153	9	into	into	ADP
fbem-19597	153	10	three	three	NUM
fbem-19597	153	11	problems	problem	NOUN
fbem-19597	153	12	:	:	PUNCT
fbem-19597	153	13	low	low	ADJ
fbem-19597	153	14	efficiency	efficiency	NOUN
fbem-19597	153	15	of	of	ADP
fbem-19597	153	16	logistics	logistic	NOUN
fbem-19597	153	17	warehousing	warehousing	NOUN
fbem-19597	153	18	operation	operation	NOUN
fbem-19597	153	19	,	,	PUNCT
fbem-19597	153	20	low	low	ADJ
fbem-19597	153	21	efficiency	efficiency	NOUN
fbem-19597	153	22	of	of	ADP
fbem-19597	153	23	logistics	logistic	NOUN
fbem-19597	153	24	transportation	transportation	NOUN
fbem-19597	153	25	operation	operation	NOUN
fbem-19597	153	26	and	and	CCONJ
fbem-19597	153	27	low	low	ADJ
fbem-19597	153	28	efficiency	efficiency	NOUN
fbem-19597	153	29	of	of	ADP
fbem-19597	153	30	logistics	logistic	NOUN
fbem-19597	153	31	distribution	distribution	NOUN
fbem-19597	153	32	operation	operation	NOUN
fbem-19597	153	33	.	.	PUNCT
fbem-19597	154	1	in	in	ADP
fbem-19597	154	2	terms	term	NOUN
fbem-19597	154	3	of	of	ADP
fbem-19597	154	4	logistics	logistic	NOUN
fbem-19597	154	5	warehousing	warehousing	NOUN
fbem-19597	154	6	operations	operation	NOUN
fbem-19597	154	7	,	,	PUNCT
fbem-19597	154	8	low	low	ADJ
fbem-19597	154	9	efficiency	efficiency	NOUN
fbem-19597	154	10	is	be	AUX
fbem-19597	154	11	mainly	mainly	ADV
fbem-19597	154	12	due	due	ADJ
fbem-19597	154	13	to	to	ADP
fbem-19597	154	14	personnel	personnel	NOUN
fbem-19597	154	15	errors	error	NOUN
fbem-19597	154	16	,	,	PUNCT
fbem-19597	154	17	cumbersome	cumbersome	ADJ
fbem-19597	154	18	warehousing	warehousing	NOUN
fbem-19597	154	19	processes	process	NOUN
fbem-19597	154	20	,	,	PUNCT
fbem-19597	154	21	insufficiently	insufficiently	ADV
fbem-19597	154	22	advanced	advanced	ADJ
fbem-19597	154	23	warehousing	warehousing	NOUN
fbem-19597	154	24	equipment	equipment	NOUN
fbem-19597	154	25	,	,	PUNCT
fbem-19597	154	26	and	and	CCONJ
fbem-19597	154	27	low	low	ADJ
fbem-19597	154	28	human	human	ADJ
fbem-19597	154	29	work	work	NOUN
fbem-19597	154	30	efficiency	efficiency	NOUN
fbem-19597	154	31	.	.	PUNCT
fbem-19597	155	1	in	in	ADP
fbem-19597	155	2	terms	term	NOUN
fbem-19597	155	3	of	of	ADP
fbem-19597	155	4	logistics	logistic	NOUN
fbem-19597	155	5	and	and	CCONJ
fbem-19597	155	6	transportation	transportation	NOUN
fbem-19597	155	7	operations	operation	NOUN
fbem-19597	155	8	,	,	PUNCT
fbem-19597	155	9	low	low	ADJ
fbem-19597	155	10	efficiency	efficiency	NOUN
fbem-19597	155	11	is	be	AUX
fbem-19597	155	12	mainly	mainly	ADV
fbem-19597	155	13	due	due	ADJ
fbem-19597	155	14	to	to	ADP
fbem-19597	155	15	factors	factor	NOUN
fbem-19597	155	16	such	such	ADJ
fbem-19597	155	17	as	as	ADP
fbem-19597	155	18	improper	improper	ADJ
fbem-19597	155	19	selection	selection	NOUN
fbem-19597	155	20	of	of	ADP
fbem-19597	155	21	transportation	transportation	NOUN
fbem-19597	155	22	modes	mode	NOUN
fbem-19597	155	23	,	,	PUNCT
fbem-19597	155	24	unfavorable	unfavorable	ADJ
fbem-19597	155	25	traffic	traffic	NOUN
fbem-19597	155	26	conditions	condition	NOUN
fbem-19597	155	27	,	,	PUNCT
fbem-19597	155	28	insufficient	insufficient	ADJ
fbem-19597	155	29	coordination	coordination	NOUN
fbem-19597	155	30	between	between	ADP
fbem-19597	155	31	links	link	NOUN
fbem-19597	155	32	,	,	PUNCT
fbem-19597	155	33	and	and	CCONJ
fbem-19597	155	34	insufficient	insufficient	ADJ
fbem-19597	155	35	equipment	equipment	NOUN
fbem-19597	155	36	.	.	PUNCT
fbem-19597	156	1	in	in	ADP
fbem-19597	156	2	terms	term	NOUN
fbem-19597	156	3	of	of	ADP
fbem-19597	156	4	logistics	logistic	NOUN
fbem-19597	156	5	and	and	CCONJ
fbem-19597	156	6	distribution	distribution	NOUN
fbem-19597	156	7	operations	operation	NOUN
fbem-19597	156	8	,	,	PUNCT
fbem-19597	156	9	low	low	ADJ
fbem-19597	156	10	efficiency	efficiency	NOUN
fbem-19597	156	11	is	be	AUX
fbem-19597	156	12	mainly	mainly	ADV
fbem-19597	156	13	due	due	ADJ
fbem-19597	156	14	to	to	ADP
fbem-19597	156	15	factors	factor	NOUN
fbem-19597	156	16	such	such	ADJ
fbem-19597	156	17	as	as	ADP
fbem-19597	156	18	poor	poor	ADJ
fbem-19597	156	19	route	route	NOUN
fbem-19597	156	20	planning	planning	NOUN
fbem-19597	156	21	,	,	PUNCT
fbem-19597	156	22	poor	poor	ADJ
fbem-19597	156	23	traffic	traffic	NOUN
fbem-19597	156	24	conditions	condition	NOUN
fbem-19597	156	25	,	,	PUNCT
fbem-19597	156	26	insufficient	insufficient	ADJ
fbem-19597	156	27	equipment	equipment	NOUN
fbem-19597	156	28	,	,	PUNCT
fbem-19597	156	29	technical	technical	ADJ
fbem-19597	156	30	defects	defect	NOUN
fbem-19597	156	31	,	,	PUNCT
fbem-19597	156	32	human	human	ADJ
fbem-19597	156	33	errors	error	NOUN
fbem-19597	156	34	,	,	PUNCT
fbem-19597	156	35	and	and	CCONJ
fbem-19597	156	36	low	low	ADJ
fbem-19597	156	37	human	human	ADJ
fbem-19597	156	38	efficiency	efficiency	NOUN
fbem-19597	156	39	.	.	PUNCT
fbem-19597	157	1	logistics	logistic	NOUN
fbem-19597	157	2	information	information	NOUN
fbem-19597	157	3	errors	error	NOUN
fbem-19597	157	4	are	be	AUX
fbem-19597	157	5	mainly	mainly	ADV
fbem-19597	157	6	divided	divide	VERB
fbem-19597	157	7	into	into	ADP
fbem-19597	157	8	two	two	NUM
fbem-19597	157	9	aspects	aspect	NOUN
fbem-19597	157	10	:	:	PUNCT
fbem-19597	157	11	order	order	NOUN
fbem-19597	157	12	processing	processing	NOUN
fbem-19597	157	13	and	and	CCONJ
fbem-19597	157	14	abnormal	abnormal	ADJ
fbem-19597	157	15	information	information	NOUN
fbem-19597	157	16	processing	processing	NOUN
fbem-19597	157	17	.	.	PUNCT
fbem-19597	158	1	the	the	DET
fbem-19597	158	2	causes	cause	NOUN
fbem-19597	158	3	of	of	ADP
fbem-19597	158	4	information	information	NOUN
fbem-19597	158	5	errors	error	NOUN
fbem-19597	158	6	mainly	mainly	ADV
fbem-19597	158	7	include	include	VERB
fbem-19597	158	8	human	human	ADJ
fbem-19597	158	9	errors	error	NOUN
fbem-19597	158	10	,	,	PUNCT
fbem-19597	158	11	system	system	NOUN
fbem-19597	158	12	errors	error	NOUN
fbem-19597	158	13	,	,	PUNCT
fbem-19597	158	14	technical	technical	ADJ
fbem-19597	158	15	defects	defect	NOUN
fbem-19597	158	16	and	and	CCONJ
fbem-19597	158	17	low	low	ADJ
fbem-19597	158	18	efficiency	efficiency	NOUN
fbem-19597	158	19	caused	cause	VERB
fbem-19597	158	20	by	by	ADP
fbem-19597	158	21	insufficient	insufficient	ADJ
fbem-19597	158	22	communication	communication	NOUN
fbem-19597	158	23	level	level	NOUN
fbem-19597	158	24	.	.	PUNCT
fbem-19597	159	1	logistics	logistic	NOUN
fbem-19597	159	2	management	management	NOUN
fbem-19597	159	3	anomie	anomie	NOUN
fbem-19597	159	4	is	be	AUX
fbem-19597	159	5	mainly	mainly	ADV
fbem-19597	159	6	reflected	reflect	VERB
fbem-19597	159	7	in	in	ADP
fbem-19597	159	8	the	the	DET
fbem-19597	159	9	organization	organization	NOUN
fbem-19597	159	10	and	and	CCONJ
fbem-19597	159	11	planning	planning	NOUN
fbem-19597	159	12	,	,	PUNCT
fbem-19597	159	13	including	include	VERB
fbem-19597	159	14	the	the	DET
fbem-19597	159	15	lack	lack	NOUN
fbem-19597	159	16	of	of	ADP
fbem-19597	159	17	effective	effective	ADJ
fbem-19597	159	18	organization	organization	NOUN
fbem-19597	159	19	and	and	CCONJ
fbem-19597	159	20	coordination	coordination	NOUN
fbem-19597	159	21	within	within	ADP
fbem-19597	159	22	the	the	DET
fbem-19597	159	23	company	company	NOUN
fbem-19597	159	24	,	,	PUNCT
fbem-19597	159	25	the	the	DET
fbem-19597	159	26	lack	lack	NOUN
fbem-19597	159	27	of	of	ADP
fbem-19597	159	28	scientific	scientific	ADJ
fbem-19597	159	29	and	and	CCONJ
fbem-19597	159	30	reasonable	reasonable	ADJ
fbem-19597	159	31	logistics	logistic	NOUN
fbem-19597	159	32	plan	plan	NOUN
fbem-19597	159	33	.	.	PUNCT
fbem-19597	160	1	it	it	PRON
fbem-19597	160	2	is	be	AUX
fbem-19597	160	3	specifically	specifically	ADV
fbem-19597	160	4	due	due	ADJ
fbem-19597	160	5	to	to	ADP
fbem-19597	160	6	the	the	DET
fbem-19597	160	7	quality	quality	NOUN
fbem-19597	160	8	of	of	ADP
fbem-19597	160	9	management	management	NOUN
fbem-19597	160	10	personnel	personnel	NOUN
fbem-19597	160	11	,	,	PUNCT
fbem-19597	160	12	human	human	ADJ
fbem-19597	160	13	errors	error	NOUN
fbem-19597	160	14	,	,	PUNCT
fbem-19597	160	15	internal	internal	ADJ
fbem-19597	160	16	management	management	NOUN
fbem-19597	160	17	problems	problem	NOUN
fbem-19597	160	18	,	,	PUNCT
fbem-19597	160	19	technical	technical	ADJ
fbem-19597	160	20	loopholes	loophole	NOUN
fbem-19597	160	21	,	,	PUNCT
fbem-19597	160	22	system	system	NOUN
fbem-19597	160	23	errors	error	NOUN
fbem-19597	160	24	,	,	PUNCT
fbem-19597	160	25	and	and	CCONJ
fbem-19597	160	26	management	management	NOUN
fbem-19597	160	27	irregularities	irregularity	NOUN
fbem-19597	160	28	caused	cause	VERB
fbem-19597	160	29	by	by	ADP
fbem-19597	160	30	cooperation	cooperation	NOUN
fbem-19597	160	31	problems	problem	NOUN
fbem-19597	160	32	,	,	PUNCT
fbem-19597	160	33	which	which	PRON
fbem-19597	160	34	further	far	ADV
fbem-19597	160	35	leads	lead	VERB
fbem-19597	160	36	to	to	ADP
fbem-19597	160	37	inefficient	inefficient	ADJ
fbem-19597	160	38	business	business	NOUN
fbem-19597	160	39	.	.	PUNCT
fbem-19597	161	1	3.3	3.3	NUM
fbem-19597	161	2	.	.	PUNCT
fbem-19597	162	1	bad	bad	ADJ
fbem-19597	162	2	-	-	PUNCT
fbem-19597	162	3	mannered	mannered	ADJ
fbem-19597	162	4	staff	staff	NOUN
fbem-19597	162	5	according	accord	VERB
fbem-19597	162	6	to	to	ADP
fbem-19597	162	7	the	the	DET
fbem-19597	162	8	encoding	encoding	NOUN
fbem-19597	162	9	,	,	PUNCT
fbem-19597	162	10	bad	bad	ADJ
fbem-19597	162	11	-	-	PUNCT
fbem-19597	162	12	mannered	mannered	ADJ
fbem-19597	162	13	staff	staff	NOUN
fbem-19597	162	14	mainly	mainly	ADV
fbem-19597	162	15	refers	refer	VERB
fbem-19597	162	16	to	to	ADP
fbem-19597	162	17	the	the	DET
fbem-19597	162	18	problem	problem	NOUN
fbem-19597	162	19	of	of	ADP
fbem-19597	162	20	inadequate	inadequate	ADJ
fbem-19597	162	21	service	service	NOUN
fbem-19597	162	22	capability	capability	NOUN
fbem-19597	162	23	and	and	CCONJ
fbem-19597	162	24	subjective	subjective	ADJ
fbem-19597	162	25	inferiority	inferiority	NOUN
fbem-19597	162	26	of	of	ADP
fbem-19597	162	27	the	the	DET
fbem-19597	162	28	staff	staff	NOUN
fbem-19597	162	29	of	of	ADP
fbem-19597	162	30	the	the	DET
fbem-19597	162	31	logistics	logistic	NOUN
fbem-19597	162	32	service	service	NOUN
fbem-19597	162	33	provider	provider	NOUN
fbem-19597	162	34	in	in	ADP
fbem-19597	162	35	the	the	DET
fbem-19597	162	36	service	service	NOUN
fbem-19597	162	37	process	process	NOUN
fbem-19597	162	38	.	.	PUNCT
fbem-19597	163	1	the	the	DET
fbem-19597	163	2	lack	lack	NOUN
fbem-19597	163	3	of	of	ADP
fbem-19597	163	4	service	service	NOUN
fbem-19597	163	5	ability	ability	NOUN
fbem-19597	163	6	of	of	ADP
fbem-19597	163	7	employees	employee	NOUN
fbem-19597	163	8	is	be	AUX
fbem-19597	163	9	mainly	mainly	ADV
fbem-19597	163	10	due	due	ADP
fbem-19597	163	11	to	to	ADP
fbem-19597	163	12	the	the	DET
fbem-19597	163	13	lack	lack	NOUN
fbem-19597	163	14	of	of	ADP
fbem-19597	163	15	service	service	NOUN
fbem-19597	163	16	ability	ability	NOUN
fbem-19597	163	17	caused	cause	VERB
fbem-19597	163	18	by	by	ADP
fbem-19597	163	19	low	low	ADJ
fbem-19597	163	20	education	education	NOUN
fbem-19597	163	21	,	,	PUNCT
fbem-19597	163	22	lack	lack	NOUN
fbem-19597	163	23	of	of	ADP
fbem-19597	163	24	training	training	NOUN
fbem-19597	163	25	,	,	PUNCT
fbem-19597	163	26	lack	lack	NOUN
fbem-19597	163	27	of	of	ADP
fbem-19597	163	28	experience	experience	NOUN
fbem-19597	163	29	and	and	CCONJ
fbem-19597	163	30	large	large	ADJ
fbem-19597	163	31	amount	amount	NOUN
fbem-19597	163	32	of	of	ADP
fbem-19597	163	33	logistics	logistic	NOUN
fbem-19597	163	34	business	business	NOUN
fbem-19597	163	35	.	.	PUNCT
fbem-19597	164	1	low	low	ADJ
fbem-19597	164	2	education	education	NOUN
fbem-19597	164	3	level	level	NOUN
fbem-19597	164	4	of	of	ADP
fbem-19597	164	5	employees	employee	NOUN
fbem-19597	164	6	may	may	AUX
fbem-19597	164	7	affect	affect	VERB
fbem-19597	164	8	their	their	PRON
fbem-19597	164	9	professional	professional	ADJ
fbem-19597	164	10	knowledge	knowledge	NOUN
fbem-19597	164	11	level	level	NOUN
fbem-19597	164	12	.	.	PUNCT
fbem-19597	165	1	lack	lack	NOUN
fbem-19597	165	2	of	of	ADP
fbem-19597	165	3	training	training	NOUN
fbem-19597	165	4	will	will	AUX
fbem-19597	165	5	lead	lead	VERB
fbem-19597	165	6	to	to	ADP
fbem-19597	165	7	unskilled	unskilled	ADJ
fbem-19597	165	8	service	service	NOUN
fbem-19597	165	9	skills	skill	NOUN
fbem-19597	165	10	.	.	PUNCT
fbem-19597	166	1	insufficient	insufficient	ADJ
fbem-19597	166	2	experience	experience	NOUN
fbem-19597	166	3	will	will	AUX
fbem-19597	166	4	make	make	VERB
fbem-19597	166	5	employees	employee	NOUN
fbem-19597	166	6	feel	feel	VERB
fbem-19597	166	7	difficult	difficult	ADJ
fbem-19597	166	8	in	in	ADP
fbem-19597	166	9	dealing	deal	VERB
fbem-19597	166	10	with	with	ADP
fbem-19597	166	11	complex	complex	ADJ
fbem-19597	166	12	situations	situation	NOUN
fbem-19597	166	13	,	,	PUNCT
fbem-19597	166	14	while	while	SCONJ
fbem-19597	166	15	large	large	ADJ
fbem-19597	166	16	logistics	logistic	NOUN
fbem-19597	166	17	business	business	NOUN
fbem-19597	166	18	volume	volume	NOUN
fbem-19597	166	19	may	may	AUX
fbem-19597	166	20	make	make	VERB
fbem-19597	166	21	it	it	PRON
fbem-19597	166	22	difficult	difficult	ADJ
fbem-19597	166	23	for	for	SCONJ
fbem-19597	166	24	employees	employee	NOUN
fbem-19597	166	25	to	to	PART
fbem-19597	166	26	handle	handle	VERB
fbem-19597	166	27	a	a	DET
fbem-19597	166	28	large	large	ADJ
fbem-19597	166	29	number	number	NOUN
fbem-19597	166	30	of	of	ADP
fbem-19597	166	31	service	service	NOUN
fbem-19597	166	32	requests	request	NOUN
fbem-19597	166	33	in	in	ADP
fbem-19597	166	34	time	time	NOUN
fbem-19597	166	35	,	,	PUNCT
fbem-19597	166	36	affecting	affect	VERB
fbem-19597	166	37	service	service	NOUN
fbem-19597	166	38	efficiency	efficiency	NOUN
fbem-19597	166	39	.	.	PUNCT
fbem-19597	167	1	the	the	DET
fbem-19597	167	2	reason	reason	NOUN
fbem-19597	167	3	for	for	ADP
fbem-19597	167	4	the	the	DET
fbem-19597	167	5	subjective	subjective	ADJ
fbem-19597	167	6	inferiority	inferiority	NOUN
fbem-19597	167	7	of	of	ADP
fbem-19597	167	8	employees	employee	NOUN
fbem-19597	167	9	in	in	ADP
fbem-19597	167	10	service	service	NOUN
fbem-19597	167	11	is	be	AUX
fbem-19597	167	12	that	that	SCONJ
fbem-19597	167	13	some	some	DET
fbem-19597	167	14	employees	employee	NOUN
fbem-19597	167	15	may	may	AUX
fbem-19597	167	16	have	have	VERB
fbem-19597	167	17	poor	poor	ADJ
fbem-19597	167	18	individual	individual	ADJ
fbem-19597	167	19	quality	quality	NOUN
fbem-19597	167	20	,	,	PUNCT
fbem-19597	167	21	lack	lack	NOUN
fbem-19597	167	22	of	of	ADP
fbem-19597	167	23	professional	professional	ADJ
fbem-19597	167	24	ethics	ethic	NOUN
fbem-19597	167	25	and	and	CCONJ
fbem-19597	167	26	good	good	ADJ
fbem-19597	167	27	service	service	NOUN
fbem-19597	167	28	attitude	attitude	NOUN
fbem-19597	167	29	,	,	PUNCT
fbem-19597	167	30	resulting	result	VERB
fbem-19597	167	31	in	in	ADP
fbem-19597	167	32	improper	improper	ADJ
fbem-19597	167	33	behavior	behavior	NOUN
fbem-19597	167	34	such	such	ADJ
fbem-19597	167	35	as	as	ADP
fbem-19597	167	36	abusive	abusive	ADJ
fbem-19597	167	37	or	or	CCONJ
fbem-19597	167	38	intimidating	intimidate	VERB
fbem-19597	167	39	customers	customer	NOUN
fbem-19597	167	40	.	.	PUNCT
fbem-19597	168	1	at	at	ADP
fbem-19597	168	2	the	the	DET
fbem-19597	168	3	same	same	ADJ
fbem-19597	168	4	time	time	NOUN
fbem-19597	168	5	,	,	PUNCT
fbem-19597	168	6	long	long	ADJ
fbem-19597	168	7	-	-	PUNCT
fbem-19597	168	8	term	term	NOUN
fbem-19597	168	9	work	work	NOUN
fbem-19597	168	10	and	and	CCONJ
fbem-19597	168	11	highintensity	highintensity	NOUN
fbem-19597	168	12	work	work	NOUN
fbem-19597	168	13	stress	stress	NOUN
fbem-19597	168	14	may	may	AUX
fbem-19597	168	15	lead	lead	VERB
fbem-19597	168	16	to	to	ADP
fbem-19597	168	17	employee	employee	NOUN
fbem-19597	168	18	fatigue	fatigue	NOUN
fbem-19597	168	19	and	and	CCONJ
fbem-19597	168	20	emotional	emotional	ADJ
fbem-19597	168	21	instability	instability	NOUN
fbem-19597	168	22	,	,	PUNCT
fbem-19597	168	23	which	which	PRON
fbem-19597	168	24	in	in	ADP
fbem-19597	168	25	turn	turn	NOUN
fbem-19597	168	26	affects	affect	VERB
fbem-19597	168	27	service	service	NOUN
fbem-19597	168	28	quality	quality	NOUN
fbem-19597	168	29	.	.	PUNCT
fbem-19597	169	1	the	the	DET
fbem-19597	169	2	lack	lack	NOUN
fbem-19597	169	3	of	of	ADP
fbem-19597	169	4	emphasis	emphasis	NOUN
fbem-19597	169	5	on	on	ADP
fbem-19597	169	6	employees	employee	NOUN
fbem-19597	169	7	’	’	PART
fbem-19597	169	8	good	good	ADJ
fbem-19597	169	9	behavior	behavior	NOUN
fbem-19597	169	10	in	in	ADP
fbem-19597	169	11	the	the	DET
fbem-19597	169	12	company	company	NOUN
fbem-19597	169	13	culture	culture	NOUN
fbem-19597	169	14	,	,	PUNCT
fbem-19597	169	15	or	or	CCONJ
fbem-19597	169	16	the	the	DET
fbem-19597	169	17	phenomenon	phenomenon	NOUN
fbem-19597	169	18	of	of	ADP
fbem-19597	169	19	condoning	condone	VERB
fbem-19597	169	20	negative	negative	ADJ
fbem-19597	169	21	behavior	behavior	NOUN
fbem-19597	169	22	,	,	PUNCT
fbem-19597	169	23	may	may	AUX
fbem-19597	169	24	affect	affect	VERB
fbem-19597	169	25	employees	employee	NOUN
fbem-19597	169	26	’	’	PART
fbem-19597	169	27	service	service	NOUN
fbem-19597	169	28	attitude	attitude	NOUN
fbem-19597	169	29	.	.	PUNCT
fbem-19597	170	1	in	in	ADP
fbem-19597	170	2	addition	addition	NOUN
fbem-19597	170	3	,	,	PUNCT
fbem-19597	170	4	the	the	DET
fbem-19597	170	5	lack	lack	NOUN
fbem-19597	170	6	of	of	ADP
fbem-19597	170	7	moral	moral	ADJ
fbem-19597	170	8	education	education	NOUN
fbem-19597	170	9	and	and	CCONJ
fbem-19597	170	10	professional	professional	ADJ
fbem-19597	170	11	ethics	ethic	NOUN
fbem-19597	170	12	training	training	NOUN
fbem-19597	170	13	for	for	ADP
fbem-19597	170	14	employees	employee	NOUN
fbem-19597	170	15	,	,	PUNCT
fbem-19597	170	16	as	as	ADV
fbem-19597	170	17	well	well	ADV
fbem-19597	170	18	as	as	ADP
fbem-19597	170	19	the	the	DET
fbem-19597	170	20	poor	poor	ADJ
fbem-19597	170	21	management	management	NOUN
fbem-19597	170	22	of	of	ADP
fbem-19597	170	23	the	the	DET
fbem-19597	170	24	company	company	NOUN
fbem-19597	170	25	,	,	PUNCT
fbem-19597	170	26	the	the	DET
fbem-19597	170	27	lack	lack	NOUN
fbem-19597	170	28	of	of	ADP
fbem-19597	170	29	effective	effective	ADJ
fbem-19597	170	30	supervision	supervision	NOUN
fbem-19597	170	31	mechanism	mechanism	NOUN
fbem-19597	170	32	and	and	CCONJ
fbem-19597	170	33	disciplinary	disciplinary	ADJ
fbem-19597	170	34	measures	measure	NOUN
fbem-19597	170	35	are	be	AUX
fbem-19597	170	36	also	also	ADV
fbem-19597	170	37	the	the	DET
fbem-19597	170	38	reasons	reason	NOUN
fbem-19597	170	39	for	for	ADP
fbem-19597	170	40	the	the	DET
fbem-19597	170	41	subjective	subjective	ADJ
fbem-19597	170	42	inferiority	inferiority	NOUN
fbem-19597	170	43	of	of	ADP
fbem-19597	170	44	employees	employee	NOUN
fbem-19597	170	45	'	'	PART
fbem-19597	170	46	services	service	NOUN
fbem-19597	170	47	.	.	PUNCT
fbem-19597	171	1	3.4	3.4	NUM
fbem-19597	171	2	.	.	PUNCT
fbem-19597	171	3	difficult	difficult	ADJ
fbem-19597	171	4	customer	customer	NOUN
fbem-19597	171	5	intervention	intervention	NOUN
fbem-19597	171	6	according	accord	VERB
fbem-19597	171	7	to	to	ADP
fbem-19597	171	8	the	the	DET
fbem-19597	171	9	coding	coding	NOUN
fbem-19597	171	10	,	,	PUNCT
fbem-19597	171	11	the	the	DET
fbem-19597	171	12	difficulty	difficulty	NOUN
fbem-19597	171	13	of	of	ADP
fbem-19597	171	14	customer	customer	NOUN
fbem-19597	171	15	intervention	intervention	NOUN
fbem-19597	171	16	mainly	mainly	ADV
fbem-19597	171	17	refers	refer	VERB
fbem-19597	171	18	to	to	ADP
fbem-19597	171	19	the	the	DET
fbem-19597	171	20	difficulty	difficulty	NOUN
fbem-19597	171	21	of	of	ADP
fbem-19597	171	22	information	information	NOUN
fbem-19597	171	23	query	query	NOUN
fbem-19597	171	24	,	,	PUNCT
fbem-19597	171	25	customization	customization	NOUN
fbem-19597	171	26	service	service	NOUN
fbem-19597	171	27	and	and	CCONJ
fbem-19597	171	28	after	after	ADP
fbem-19597	171	29	-	-	PUNCT
fbem-19597	171	30	sales	sale	NOUN
fbem-19597	171	31	service	service	NOUN
fbem-19597	171	32	encountered	encounter	VERB
fbem-19597	171	33	by	by	ADP
fbem-19597	171	34	customers	customer	NOUN
fbem-19597	171	35	in	in	ADP
fbem-19597	171	36	the	the	DET
fbem-19597	171	37	whole	whole	ADJ
fbem-19597	171	38	logistics	logistic	NOUN
fbem-19597	171	39	service	service	NOUN
fbem-19597	171	40	process	process	NOUN
fbem-19597	171	41	,	,	PUNCT
fbem-19597	171	42	which	which	PRON
fbem-19597	171	43	limits	limit	VERB
fbem-19597	171	44	the	the	DET
fbem-19597	171	45	customer	customer	NOUN
fbem-19597	171	46	's	's	PART
fbem-19597	171	47	intervention	intervention	NOUN
fbem-19597	171	48	in	in	ADP
fbem-19597	171	49	logistics	logistic	NOUN
fbem-19597	171	50	.	.	PUNCT
fbem-19597	172	1	the	the	DET
fbem-19597	172	2	root	root	NOUN
fbem-19597	172	3	causes	cause	NOUN
fbem-19597	172	4	of	of	ADP
fbem-19597	172	5	customer	customer	NOUN
fbem-19597	172	6	involvement	involvement	NOUN
fbem-19597	172	7	difficulties	difficulty	NOUN
fbem-19597	172	8	are	be	AUX
fbem-19597	172	9	as	as	SCONJ
fbem-19597	172	10	follows	follow	VERB
fbem-19597	172	11	.	.	PUNCT
fbem-19597	173	1	first	first	ADV
fbem-19597	173	2	of	of	ADP
fbem-19597	173	3	all	all	PRON
fbem-19597	173	4	,	,	PUNCT
fbem-19597	173	5	the	the	DET
fbem-19597	173	6	state	state	NOUN
fbem-19597	173	7	of	of	ADP
fbem-19597	173	8	the	the	DET
fbem-19597	173	9	object	object	NOUN
fbem-19597	173	10	is	be	AUX
fbem-19597	173	11	unknown	unknown	ADJ
fbem-19597	173	12	,	,	PUNCT
fbem-19597	173	13	and	and	CCONJ
fbem-19597	173	14	the	the	DET
fbem-19597	173	15	logistics	logistic	NOUN
fbem-19597	173	16	enterprise	enterprise	NOUN
fbem-19597	173	17	has	have	AUX
fbem-19597	173	18	not	not	PART
fbem-19597	173	19	been	be	AUX
fbem-19597	173	20	able	able	ADJ
fbem-19597	173	21	to	to	PART
fbem-19597	173	22	achieve	achieve	VERB
fbem-19597	173	23	real	real	ADJ
fbem-19597	173	24	-	-	PUNCT
fbem-19597	173	25	time	time	NOUN
fbem-19597	173	26	access	access	NOUN
fbem-19597	173	27	to	to	ADP
fbem-19597	173	28	the	the	DET
fbem-19597	173	29	detailed	detailed	ADJ
fbem-19597	173	30	information	information	NOUN
fbem-19597	173	31	of	of	ADP
fbem-19597	173	32	the	the	DET
fbem-19597	173	33	object	object	NOUN
fbem-19597	173	34	,	,	PUNCT
fbem-19597	173	35	resulting	result	VERB
fbem-19597	173	36	in	in	ADP
fbem-19597	173	37	difficulties	difficulty	NOUN
fbem-19597	173	38	for	for	SCONJ
fbem-19597	173	39	customers	customer	NOUN
fbem-19597	173	40	to	to	PART
fbem-19597	173	41	query	query	VERB
fbem-19597	173	42	logistics	logistic	NOUN
fbem-19597	173	43	information	information	NOUN
fbem-19597	173	44	.	.	PUNCT
fbem-19597	174	1	the	the	DET
fbem-19597	174	2	lag	lag	NOUN
fbem-19597	174	3	of	of	ADP
fbem-19597	174	4	information	information	NOUN
fbem-19597	174	5	makes	make	VERB
fbem-19597	174	6	it	it	PRON
fbem-19597	174	7	impossible	impossible	ADJ
fbem-19597	174	8	for	for	SCONJ
fbem-19597	174	9	customers	customer	NOUN
fbem-19597	174	10	to	to	PART
fbem-19597	174	11	accurately	accurately	ADV
fbem-19597	174	12	track	track	VERB
fbem-19597	174	13	the	the	DET
fbem-19597	174	14	transportation	transportation	NOUN
fbem-19597	174	15	status	status	NOUN
fbem-19597	174	16	of	of	ADP
fbem-19597	174	17	goods	good	NOUN
fbem-19597	174	18	,	,	PUNCT
fbem-19597	174	19	which	which	PRON
fbem-19597	174	20	reduces	reduce	VERB
fbem-19597	174	21	the	the	DET
fbem-19597	174	22	transparency	transparency	NOUN
fbem-19597	174	23	of	of	ADP
fbem-19597	174	24	the	the	DET
fbem-19597	174	25	overall	overall	ADJ
fbem-19597	174	26	service	service	NOUN
fbem-19597	174	27	.	.	PUNCT
fbem-19597	175	1	secondly	secondly	ADV
fbem-19597	175	2	,	,	PUNCT
fbem-19597	175	3	the	the	DET
fbem-19597	175	4	current	current	ADJ
fbem-19597	175	5	logistics	logistic	NOUN
fbem-19597	175	6	industry	industry	NOUN
fbem-19597	175	7	is	be	AUX
fbem-19597	175	8	still	still	ADV
fbem-19597	175	9	insufficient	insufficient	ADJ
fbem-19597	175	10	in	in	ADP
fbem-19597	175	11	terms	term	NOUN
fbem-19597	175	12	of	of	ADP
fbem-19597	175	13	informatization	informatization	NOUN
fbem-19597	175	14	,	,	PUNCT
fbem-19597	175	15	digitization	digitization	NOUN
fbem-19597	175	16	and	and	CCONJ
fbem-19597	175	17	intelligence	intelligence	NOUN
fbem-19597	175	18	,	,	PUNCT
fbem-19597	175	19	and	and	CCONJ
fbem-19597	175	20	it	it	PRON
fbem-19597	175	21	is	be	AUX
fbem-19597	175	22	difficult	difficult	ADJ
fbem-19597	175	23	for	for	SCONJ
fbem-19597	175	24	the	the	DET
fbem-19597	175	25	system	system	NOUN
fbem-19597	175	26	to	to	PART
fbem-19597	175	27	obtain	obtain	VERB
fbem-19597	175	28	and	and	CCONJ
fbem-19597	175	29	process	process	VERB
fbem-19597	175	30	huge	huge	ADJ
fbem-19597	175	31	data	datum	NOUN
fbem-19597	175	32	streams	stream	NOUN
fbem-19597	175	33	in	in	ADP
fbem-19597	175	34	real	real	ADJ
fbem-19597	175	35	time	time	NOUN
fbem-19597	175	36	.	.	PUNCT
fbem-19597	176	1	this	this	PRON
fbem-19597	176	2	makes	make	VERB
fbem-19597	176	3	the	the	DET
fbem-19597	176	4	logistics	logistic	NOUN
fbem-19597	176	5	solutions	solution	NOUN
fbem-19597	176	6	often	often	ADV
fbem-19597	176	7	too	too	ADV
fbem-19597	176	8	general	general	ADJ
fbem-19597	176	9	and	and	CCONJ
fbem-19597	176	10	fixed	fix	VERB
fbem-19597	176	11	,	,	PUNCT
fbem-19597	176	12	lack	lack	NOUN
fbem-19597	176	13	of	of	ADP
fbem-19597	176	14	advanced	advanced	ADJ
fbem-19597	176	15	data	datum	NOUN
fbem-19597	176	16	analysis	analysis	NOUN
fbem-19597	176	17	and	and	CCONJ
fbem-19597	176	18	forecasting	forecasting	NOUN
fbem-19597	176	19	capabilities	capability	NOUN
fbem-19597	176	20	,	,	PUNCT
fbem-19597	176	21	and	and	CCONJ
fbem-19597	176	22	it	it	PRON
fbem-19597	176	23	is	be	AUX
fbem-19597	176	24	difficult	difficult	ADJ
fbem-19597	176	25	to	to	PART
fbem-19597	176	26	provide	provide	VERB
fbem-19597	176	27	personalized	personalized	ADJ
fbem-19597	176	28	,	,	PUNCT
fbem-19597	176	29	real	real	ADJ
fbem-19597	176	30	-	-	PUNCT
fbem-19597	176	31	time	time	NOUN
fbem-19597	176	32	demand	demand	NOUN
fbem-19597	176	33	-	-	PUNCT
fbem-19597	176	34	based	base	VERB
fbem-19597	176	35	logistics	logistic	NOUN
fbem-19597	176	36	solutions	solution	NOUN
fbem-19597	176	37	for	for	ADP
fbem-19597	176	38	each	each	DET
fbem-19597	176	39	customer	customer	NOUN
fbem-19597	176	40	.	.	PUNCT
fbem-19597	177	1	therefore	therefore	ADV
fbem-19597	177	2	,	,	PUNCT
fbem-19597	177	3	customers	customer	NOUN
fbem-19597	177	4	are	be	AUX
fbem-19597	177	5	limited	limit	VERB
fbem-19597	177	6	in	in	ADP
fbem-19597	177	7	selecting	selecting	NOUN
fbem-19597	177	8	and	and	CCONJ
fbem-19597	177	9	customizing	customizing	NOUN
fbem-19597	177	10	services	service	NOUN
fbem-19597	177	11	.	.	PUNCT
fbem-19597	178	1	in	in	ADP
fbem-19597	178	2	addition	addition	NOUN
fbem-19597	178	3	,	,	PUNCT
fbem-19597	178	4	the	the	DET
fbem-19597	178	5	low	low	ADJ
fbem-19597	178	6	quality	quality	NOUN
fbem-19597	178	7	of	of	ADP
fbem-19597	178	8	employees	employee	NOUN
fbem-19597	178	9	leads	lead	VERB
fbem-19597	178	10	to	to	ADP
fbem-19597	178	11	untimely	untimely	ADJ
fbem-19597	178	12	service	service	NOUN
fbem-19597	178	13	response	response	NOUN
fbem-19597	178	14	and	and	CCONJ
fbem-19597	178	15	incomplete	incomplete	ADJ
fbem-19597	178	16	problem	problem	NOUN
fbem-19597	178	17	handling	handling	NOUN
fbem-19597	178	18	,	,	PUNCT
fbem-19597	178	19	which	which	PRON
fbem-19597	178	20	affects	affect	VERB
fbem-19597	178	21	customer	customer	NOUN
fbem-19597	178	22	satisfaction	satisfaction	NOUN
fbem-19597	178	23	with	with	ADP
fbem-19597	178	24	after	after	ADP
fbem-19597	178	25	-	-	PUNCT
fbem-19597	178	26	sales	sale	NOUN
fbem-19597	178	27	service	service	NOUN
fbem-19597	178	28	.	.	PUNCT
fbem-19597	179	1	4	4	X
fbem-19597	179	2	.	.	X
fbem-19597	179	3	suggestions	suggestion	NOUN
fbem-19597	179	4	for	for	ADP
fbem-19597	179	5	logistics	logistic	NOUN
fbem-19597	179	6	service	service	NOUN
fbem-19597	179	7	improvement	improvement	NOUN
fbem-19597	179	8	in	in	ADP
fbem-19597	179	9	the	the	DET
fbem-19597	179	10	context	context	NOUN
fbem-19597	179	11	of	of	ADP
fbem-19597	179	12	the	the	DET
fbem-19597	179	13	intelligent	intelligent	ADJ
fbem-19597	179	14	era	era	NOUN
fbem-19597	179	15	,	,	PUNCT
fbem-19597	179	16	intelligent	intelligent	ADJ
fbem-19597	179	17	technologies	technology	NOUN
fbem-19597	179	18	such	such	ADJ
fbem-19597	179	19	as	as	ADP
fbem-19597	179	20	the	the	DET
fbem-19597	179	21	internet	internet	NOUN
fbem-19597	179	22	of	of	ADP
fbem-19597	179	23	things	thing	NOUN
fbem-19597	179	24	can	can	AUX
fbem-19597	179	25	well	well	ADV
fbem-19597	179	26	solve	solve	VERB
fbem-19597	179	27	the	the	DET
fbem-19597	179	28	above	above	ADJ
fbem-19597	179	29	customer	customer	NOUN
fbem-19597	179	30	complaints	complaint	NOUN
fbem-19597	179	31	.	.	PUNCT
fbem-19597	180	1	first	first	ADV
fbem-19597	180	2	of	of	ADP
fbem-19597	180	3	all	all	PRON
fbem-19597	180	4	,	,	PUNCT
fbem-19597	180	5	in	in	ADP
fbem-19597	180	6	terms	term	NOUN
fbem-19597	180	7	of	of	ADP
fbem-19597	180	8	unknown	unknown	ADJ
fbem-19597	180	9	object	object	NOUN
fbem-19597	180	10	status	status	NOUN
fbem-19597	180	11	,	,	PUNCT
fbem-19597	180	12	the	the	DET
fbem-19597	180	13	use	use	NOUN
fbem-19597	180	14	of	of	ADP
fbem-19597	180	15	advanced	advanced	ADJ
fbem-19597	180	16	internet	internet	NOUN
fbem-19597	180	17	of	of	ADP
fbem-19597	180	18	things	thing	NOUN
fbem-19597	180	19	technology	technology	NOUN
fbem-19597	180	20	and	and	CCONJ
fbem-19597	180	21	big	big	ADJ
fbem-19597	180	22	data	datum	NOUN
fbem-19597	180	23	analysis	analysis	NOUN
fbem-19597	180	24	can	can	AUX
fbem-19597	180	25	achieve	achieve	VERB
fbem-19597	180	26	real	real	ADJ
fbem-19597	180	27	-	-	PUNCT
fbem-19597	180	28	time	time	NOUN
fbem-19597	180	29	monitoring	monitoring	NOUN
fbem-19597	180	30	and	and	CCONJ
fbem-19597	180	31	accurate	accurate	ADJ
fbem-19597	180	32	tracking	tracking	NOUN
fbem-19597	180	33	of	of	ADP
fbem-19597	180	34	object	object	NOUN
fbem-19597	180	35	status	status	NOUN
fbem-19597	180	36	.	.	PUNCT
fbem-19597	181	1	compared	compare	VERB
fbem-19597	181	2	with	with	ADP
fbem-19597	181	3	the	the	DET
fbem-19597	181	4	traditional	traditional	ADJ
fbem-19597	181	5	scanning	scanning	NOUN
fbem-19597	181	6	express	express	ADJ
fbem-19597	181	7	order	order	NOUN
fbem-19597	181	8	number	number	NOUN
fbem-19597	181	9	method	method	NOUN
fbem-19597	181	10	,	,	PUNCT
fbem-19597	181	11	this	this	DET
fbem-19597	181	12	method	method	NOUN
fbem-19597	181	13	not	not	PART
fbem-19597	181	14	only	only	ADV
fbem-19597	181	15	provides	provide	VERB
fbem-19597	181	16	more	more	ADV
fbem-19597	181	17	detailed	detailed	ADJ
fbem-19597	181	18	location	location	NOUN
fbem-19597	181	19	information	information	NOUN
fbem-19597	181	20	and	and	CCONJ
fbem-19597	181	21	logistics	logistic	NOUN
fbem-19597	181	22	status	status	NOUN
fbem-19597	181	23	information	information	NOUN
fbem-19597	181	24	,	,	PUNCT
fbem-19597	181	25	but	but	CCONJ
fbem-19597	181	26	also	also	ADV
fbem-19597	181	27	has	have	VERB
fbem-19597	181	28	a	a	DET
fbem-19597	181	29	clearer	clear	ADJ
fbem-19597	181	30	understanding	understanding	NOUN
fbem-19597	181	31	of	of	ADP
fbem-19597	181	32	the	the	DET
fbem-19597	181	33	actual	actual	ADJ
fbem-19597	181	34	status	status	NOUN
fbem-19597	181	35	of	of	ADP
fbem-19597	181	36	the	the	DET
fbem-19597	181	37	item	item	NOUN
fbem-19597	181	38	,	,	PUNCT
fbem-19597	181	39	meets	meet	VERB
fbem-19597	181	40	the	the	DET
fbem-19597	181	41	customer	customer	NOUN
fbem-19597	181	42	's	's	PART
fbem-19597	181	43	demand	demand	NOUN
fbem-19597	181	44	for	for	ADP
fbem-19597	181	45	real	real	ADJ
fbem-19597	181	46	-	-	PUNCT
fbem-19597	181	47	time	time	NOUN
fbem-19597	181	48	logistics	logistic	NOUN
fbem-19597	181	49	information	information	NOUN
fbem-19597	181	50	,	,	PUNCT
fbem-19597	181	51	and	and	CCONJ
fbem-19597	181	52	improves	improve	VERB
fbem-19597	181	53	the	the	DET
fbem-19597	181	54	transparency	transparency	NOUN
fbem-19597	181	55	of	of	ADP
fbem-19597	181	56	the	the	DET
fbem-19597	181	57	overall	overall	ADJ
fbem-19597	181	58	service	service	NOUN
fbem-19597	181	59	.	.	PUNCT
fbem-19597	182	1	secondly	secondly	ADV
fbem-19597	182	2	,	,	PUNCT
fbem-19597	182	3	the	the	DET
fbem-19597	182	4	study	study	NOUN
fbem-19597	182	5	found	find	VERB
fbem-19597	182	6	that	that	SCONJ
fbem-19597	182	7	in	in	ADP
fbem-19597	182	8	terms	term	NOUN
fbem-19597	182	9	of	of	ADP
fbem-19597	182	10	logistics	logistic	NOUN
fbem-19597	182	11	business	business	NOUN
fbem-19597	182	12	efficiency	efficiency	NOUN
fbem-19597	182	13	,	,	PUNCT
fbem-19597	182	14	the	the	DET
fbem-19597	182	15	application	application	NOUN
fbem-19597	182	16	of	of	ADP
fbem-19597	182	17	modern	modern	ADJ
fbem-19597	182	18	technologies	technology	NOUN
fbem-19597	182	19	such	such	ADJ
fbem-19597	182	20	as	as	ADP
fbem-19597	182	21	artificial	artificial	ADJ
fbem-19597	182	22	intelligence	intelligence	NOUN
fbem-19597	182	23	,	,	PUNCT
fbem-19597	182	24	logistics	logistic	NOUN
fbem-19597	182	25	technology	technology	NOUN
fbem-19597	182	26	,	,	PUNCT
fbem-19597	182	27	and	and	CCONJ
fbem-19597	182	28	5	5	NUM
fbem-19597	182	29	g	g	NOUN
fbem-19597	182	30	has	have	AUX
fbem-19597	182	31	significantly	significantly	ADV
fbem-19597	182	32	improved	improve	VERB
fbem-19597	182	33	logistics	logistic	NOUN
fbem-19597	182	34	efficiency	efficiency	NOUN
fbem-19597	182	35	.	.	PUNCT
fbem-19597	183	1	5	5	NUM
fbem-19597	183	2	g	g	NOUN
fbem-19597	183	3	technology	technology	NOUN
fbem-19597	183	4	has	have	VERB
fbem-19597	183	5	a	a	DET
fbem-19597	183	6	significant	significant	ADJ
fbem-19597	183	7	impact	impact	NOUN
fbem-19597	183	8	on	on	ADP
fbem-19597	183	9	the	the	DET
fbem-19597	183	10	logistics	logistic	NOUN
fbem-19597	183	11	industry	industry	NOUN
fbem-19597	183	12	,	,	PUNCT
fbem-19597	183	13	and	and	CCONJ
fbem-19597	183	14	logistics	logistics	NOUN
fbem-19597	183	15	efficiency	efficiency	NOUN
fbem-19597	183	16	has	have	AUX
fbem-19597	183	17	also	also	ADV
fbem-19597	183	18	increased	increase	VERB
fbem-19597	183	19	due	due	ADP
fbem-19597	183	20	to	to	ADP
fbem-19597	183	21	technological	technological	ADJ
fbem-19597	183	22	changes	change	NOUN
fbem-19597	183	23	.	.	PUNCT
fbem-19597	184	1	these	these	DET
fbem-19597	184	2	studies	study	NOUN
fbem-19597	184	3	jointly	jointly	ADV
fbem-19597	184	4	emphasize	emphasize	VERB
fbem-19597	184	5	that	that	SCONJ
fbem-19597	184	6	the	the	DET
fbem-19597	184	7	development	development	NOUN
fbem-19597	184	8	of	of	ADP
fbem-19597	184	9	advanced	advanced	ADJ
fbem-19597	184	10	technology	technology	NOUN
fbem-19597	184	11	is	be	AUX
fbem-19597	184	12	an	an	DET
fbem-19597	184	13	inevitable	inevitable	ADJ
fbem-19597	184	14	trend	trend	NOUN
fbem-19597	184	15	to	to	PART
fbem-19597	184	16	improve	improve	VERB
fbem-19597	184	17	logistics	logistics	NOUN
fbem-19597	184	18	efficiency	efficiency	NOUN
fbem-19597	184	19	and	and	CCONJ
fbem-19597	184	20	promote	promote	VERB
fbem-19597	184	21	logistics	logistic	NOUN
fbem-19597	184	22	industry	industry	NOUN
fbem-19597	184	23	innovation	innovation	NOUN
fbem-19597	184	24	.	.	PUNCT
fbem-19597	185	1	in	in	ADP
fbem-19597	185	2	addition	addition	NOUN
fbem-19597	185	3	,	,	PUNCT
fbem-19597	185	4	through	through	ADP
fbem-19597	185	5	technical	technical	ADJ
fbem-19597	185	6	means	mean	NOUN
fbem-19597	185	7	,	,	PUNCT
fbem-19597	185	8	on	on	ADP
fbem-19597	185	9	the	the	DET
fbem-19597	185	10	one	one	NUM
fbem-19597	185	11	hand	hand	NOUN
fbem-19597	185	12	,	,	PUNCT
fbem-19597	185	13	the	the	DET
fbem-19597	185	14	substitution	substitution	NOUN
fbem-19597	185	15	of	of	ADP
fbem-19597	185	16	employees	employee	NOUN
fbem-19597	185	17	can	can	AUX
fbem-19597	185	18	be	be	AUX
fbem-19597	185	19	achieved	achieve	VERB
fbem-19597	185	20	,	,	PUNCT
fbem-19597	185	21	thereby	thereby	ADV
fbem-19597	185	22	reducing	reduce	VERB
fbem-19597	185	23	or	or	CCONJ
fbem-19597	185	24	even	even	ADV
fbem-19597	185	25	eliminating	eliminate	VERB
fbem-19597	185	26	the	the	DET
fbem-19597	185	27	cost	cost	NOUN
fbem-19597	185	28	of	of	ADP
fbem-19597	185	29	the	the	DET
fbem-19597	185	30	system	system	NOUN
fbem-19597	185	31	.	.	PUNCT
fbem-19597	186	1	this	this	PRON
fbem-19597	186	2	is	be	AUX
fbem-19597	186	3	because	because	SCONJ
fbem-19597	186	4	artificial	artificial	ADJ
fbem-19597	186	5	intelligence	intelligence	NOUN
fbem-19597	186	6	does	do	AUX
fbem-19597	186	7	not	not	PART
fbem-19597	186	8	involve	involve	VERB
fbem-19597	186	9	opportunism	opportunism	NOUN
fbem-19597	186	10	and	and	CCONJ
fbem-19597	186	11	moral	moral	ADJ
fbem-19597	186	12	hazard	hazard	NOUN
fbem-19597	186	13	,	,	PUNCT
fbem-19597	186	14	which	which	PRON
fbem-19597	186	15	is	be	AUX
fbem-19597	186	16	more	more	ADV
fbem-19597	186	17	reliable	reliable	ADJ
fbem-19597	186	18	.	.	PUNCT
fbem-19597	187	1	on	on	ADP
fbem-19597	187	2	the	the	DET
fbem-19597	187	3	other	other	ADJ
fbem-19597	187	4	hand	hand	NOUN
fbem-19597	187	5	,	,	PUNCT
fbem-19597	187	6	technology	technology	NOUN
fbem-19597	187	7	can	can	AUX
fbem-19597	187	8	also	also	ADV
fbem-19597	187	9	empower	empower	VERB
fbem-19597	187	10	employees	employee	NOUN
fbem-19597	187	11	,	,	PUNCT
fbem-19597	187	12	improve	improve	VERB
fbem-19597	187	13	their	their	PRON
fbem-19597	187	14	skill	skill	NOUN
fbem-19597	187	15	levels	level	NOUN
fbem-19597	187	16	,	,	PUNCT
fbem-19597	187	17	and	and	CCONJ
fbem-19597	187	18	achieve	achieve	VERB
fbem-19597	187	19	effective	effective	ADJ
fbem-19597	187	20	supervision	supervision	NOUN
fbem-19597	187	21	of	of	ADP
fbem-19597	187	22	employees	employee	NOUN
fbem-19597	187	23	'	'	PART
fbem-19597	187	24	work	work	NOUN
fbem-19597	187	25	.	.	PUNCT
fbem-19597	188	1	97	97	NUM
fbem-19597	188	2	5	5	NUM
fbem-19597	188	3	.	.	PUNCT
fbem-19597	188	4	conclusions	conclusion	NOUN
fbem-19597	188	5	and	and	CCONJ
fbem-19597	188	6	prospects	prospect	VERB
fbem-19597	188	7	5.1	5.1	NUM
fbem-19597	188	8	.	.	PUNCT
fbem-19597	189	1	conclusions	conclusion	NOUN
fbem-19597	189	2	through	through	ADP
fbem-19597	189	3	the	the	DET
fbem-19597	189	4	grounded	ground	VERB
fbem-19597	189	5	analysis	analysis	NOUN
fbem-19597	189	6	method	method	NOUN
fbem-19597	189	7	,	,	PUNCT
fbem-19597	189	8	we	we	PRON
fbem-19597	189	9	conclude	conclude	VERB
fbem-19597	189	10	that	that	SCONJ
fbem-19597	189	11	the	the	DET
fbem-19597	189	12	four	four	NUM
fbem-19597	189	13	main	main	ADJ
fbem-19597	189	14	categories	category	NOUN
fbem-19597	189	15	of	of	ADP
fbem-19597	189	16	logistics	logistic	NOUN
fbem-19597	189	17	customer	customer	NOUN
fbem-19597	189	18	complaint	complaint	NOUN
fbem-19597	189	19	points	point	NOUN
fbem-19597	189	20	are	be	AUX
fbem-19597	189	21	unknown	unknown	ADJ
fbem-19597	189	22	object	object	NOUN
fbem-19597	189	23	status	status	NOUN
fbem-19597	189	24	,	,	PUNCT
fbem-19597	189	25	inefficient	inefficient	ADJ
fbem-19597	189	26	logistics	logistic	NOUN
fbem-19597	189	27	business	business	NOUN
fbem-19597	189	28	,	,	PUNCT
fbem-19597	189	29	low	low	ADJ
fbem-19597	189	30	staff	staff	NOUN
fbem-19597	189	31	quality	quality	NOUN
fbem-19597	189	32	,	,	PUNCT
fbem-19597	189	33	and	and	CCONJ
fbem-19597	189	34	difficult	difficult	ADJ
fbem-19597	189	35	customer	customer	NOUN
fbem-19597	189	36	intervention	intervention	NOUN
fbem-19597	189	37	,	,	PUNCT
fbem-19597	189	38	and	and	CCONJ
fbem-19597	189	39	further	far	ADV
fbem-19597	189	40	analyze	analyze	VERB
fbem-19597	189	41	and	and	CCONJ
fbem-19597	189	42	discuss	discuss	VERB
fbem-19597	189	43	the	the	DET
fbem-19597	189	44	reasons	reason	NOUN
fbem-19597	189	45	for	for	ADP
fbem-19597	189	46	the	the	DET
fbem-19597	189	47	formation	formation	NOUN
fbem-19597	189	48	of	of	ADP
fbem-19597	189	49	the	the	DET
fbem-19597	189	50	four	four	NUM
fbem-19597	189	51	main	main	ADJ
fbem-19597	189	52	categories	category	NOUN
fbem-19597	189	53	.	.	PUNCT
fbem-19597	190	1	we	we	PRON
fbem-19597	190	2	find	find	VERB
fbem-19597	190	3	the	the	DET
fbem-19597	190	4	root	root	NOUN
fbem-19597	190	5	cause	cause	NOUN
fbem-19597	190	6	of	of	ADP
fbem-19597	190	7	the	the	DET
fbem-19597	190	8	formation	formation	NOUN
fbem-19597	190	9	of	of	ADP
fbem-19597	190	10	the	the	DET
fbem-19597	190	11	four	four	NUM
fbem-19597	190	12	complaint	complaint	NOUN
fbem-19597	190	13	points	point	NOUN
fbem-19597	190	14	.	.	PUNCT
fbem-19597	191	1	we	we	PRON
fbem-19597	191	2	have	have	AUX
fbem-19597	191	3	carried	carry	VERB
fbem-19597	191	4	out	out	ADP
fbem-19597	191	5	research	research	NOUN
fbem-19597	191	6	with	with	ADP
fbem-19597	191	7	certain	certain	ADJ
fbem-19597	191	8	theoretical	theoretical	ADJ
fbem-19597	191	9	and	and	CCONJ
fbem-19597	191	10	practical	practical	ADJ
fbem-19597	191	11	value	value	NOUN
fbem-19597	191	12	.	.	PUNCT
fbem-19597	192	1	firstly	firstly	ADV
fbem-19597	192	2	,	,	PUNCT
fbem-19597	192	3	through	through	ADP
fbem-19597	192	4	in	in	ADP
fbem-19597	192	5	-	-	PUNCT
fbem-19597	192	6	depth	depth	NOUN
fbem-19597	192	7	analysis	analysis	NOUN
fbem-19597	192	8	of	of	ADP
fbem-19597	192	9	customer	customer	NOUN
fbem-19597	192	10	complaints	complaint	NOUN
fbem-19597	192	11	through	through	ADP
fbem-19597	192	12	grounded	ground	VERB
fbem-19597	192	13	theory	theory	NOUN
fbem-19597	192	14	,	,	PUNCT
fbem-19597	192	15	we	we	PRON
fbem-19597	192	16	show	show	VERB
fbem-19597	192	17	the	the	DET
fbem-19597	192	18	dissatisfaction	dissatisfaction	NOUN
fbem-19597	192	19	and	and	CCONJ
fbem-19597	192	20	pain	pain	NOUN
fbem-19597	192	21	points	point	NOUN
fbem-19597	192	22	of	of	ADP
fbem-19597	192	23	customers	customer	NOUN
fbem-19597	192	24	in	in	ADP
fbem-19597	192	25	existing	exist	VERB
fbem-19597	192	26	logistics	logistic	NOUN
fbem-19597	192	27	express	express	VERB
fbem-19597	192	28	services	service	NOUN
fbem-19597	192	29	.	.	PUNCT
fbem-19597	193	1	secondly	secondly	ADV
fbem-19597	193	2	,	,	PUNCT
fbem-19597	193	3	we	we	PRON
fbem-19597	193	4	analyze	analyze	VERB
fbem-19597	193	5	the	the	DET
fbem-19597	193	6	complaint	complaint	NOUN
fbem-19597	193	7	points	point	NOUN
fbem-19597	193	8	,	,	PUNCT
fbem-19597	193	9	guide	guide	VERB
fbem-19597	193	10	how	how	SCONJ
fbem-19597	193	11	to	to	PART
fbem-19597	193	12	meet	meet	VERB
fbem-19597	193	13	customer	customer	NOUN
fbem-19597	193	14	needs	need	NOUN
fbem-19597	193	15	,	,	PUNCT
fbem-19597	193	16	and	and	CCONJ
fbem-19597	193	17	how	how	SCONJ
fbem-19597	193	18	to	to	PART
fbem-19597	193	19	improve	improve	VERB
fbem-19597	193	20	customer	customer	NOUN
fbem-19597	193	21	satisfaction	satisfaction	NOUN
fbem-19597	193	22	,	,	PUNCT
fbem-19597	193	23	so	so	SCONJ
fbem-19597	193	24	as	as	SCONJ
fbem-19597	193	25	to	to	PART
fbem-19597	193	26	promote	promote	VERB
fbem-19597	193	27	the	the	DET
fbem-19597	193	28	development	development	NOUN
fbem-19597	193	29	and	and	CCONJ
fbem-19597	193	30	prosperity	prosperity	NOUN
fbem-19597	193	31	of	of	ADP
fbem-19597	193	32	logistics	logistic	NOUN
fbem-19597	193	33	service	service	NOUN
fbem-19597	193	34	industry	industry	NOUN
fbem-19597	193	35	.	.	PUNCT
fbem-19597	194	1	the	the	DET
fbem-19597	194	2	manuscript	manuscript	NOUN
fbem-19597	194	3	should	should	AUX
fbem-19597	194	4	include	include	VERB
fbem-19597	194	5	a	a	DET
fbem-19597	194	6	conclusion	conclusion	NOUN
fbem-19597	194	7	.	.	PUNCT
fbem-19597	195	1	in	in	ADP
fbem-19597	195	2	this	this	DET
fbem-19597	195	3	section	section	NOUN
fbem-19597	195	4	,	,	PUNCT
fbem-19597	195	5	summarize	summarize	VERB
fbem-19597	195	6	what	what	PRON
fbem-19597	195	7	was	be	AUX
fbem-19597	195	8	described	describe	VERB
fbem-19597	195	9	in	in	ADP
fbem-19597	195	10	your	your	PRON
fbem-19597	195	11	paper	paper	NOUN
fbem-19597	195	12	.	.	PUNCT
fbem-19597	196	1	future	future	ADJ
fbem-19597	196	2	directions	direction	NOUN
fbem-19597	196	3	may	may	AUX
fbem-19597	196	4	also	also	ADV
fbem-19597	196	5	be	be	AUX
fbem-19597	196	6	included	include	VERB
fbem-19597	196	7	in	in	ADP
fbem-19597	196	8	this	this	DET
fbem-19597	196	9	section	section	NOUN
fbem-19597	196	10	.	.	PUNCT
fbem-19597	197	1	authors	author	NOUN
fbem-19597	197	2	are	be	AUX
fbem-19597	197	3	strongly	strongly	ADV
fbem-19597	197	4	encouraged	encourage	VERB
fbem-19597	197	5	not	not	PART
fbem-19597	197	6	to	to	PART
fbem-19597	197	7	reference	reference	VERB
fbem-19597	197	8	multiple	multiple	ADJ
fbem-19597	197	9	figures	figure	NOUN
fbem-19597	197	10	or	or	CCONJ
fbem-19597	197	11	tables	table	NOUN
fbem-19597	197	12	in	in	ADP
fbem-19597	197	13	the	the	DET
fbem-19597	197	14	conclusion	conclusion	NOUN
fbem-19597	197	15	;	;	PUNCT
fbem-19597	197	16	these	these	PRON
fbem-19597	197	17	should	should	AUX
fbem-19597	197	18	be	be	AUX
fbem-19597	197	19	referenced	reference	VERB
fbem-19597	197	20	in	in	ADP
fbem-19597	197	21	the	the	DET
fbem-19597	197	22	body	body	NOUN
fbem-19597	197	23	of	of	ADP
fbem-19597	197	24	the	the	DET
fbem-19597	197	25	paper	paper	NOUN
fbem-19597	197	26	.	.	PUNCT
fbem-19597	198	1	5.2	5.2	NUM
fbem-19597	198	2	.	.	PUNCT
fbem-19597	199	1	prospect	prospect	NOUN
fbem-19597	199	2	there	there	PRON
fbem-19597	199	3	are	be	VERB
fbem-19597	199	4	some	some	DET
fbem-19597	199	5	limitations	limitation	NOUN
fbem-19597	199	6	in	in	ADP
fbem-19597	199	7	our	our	PRON
fbem-19597	199	8	research	research	NOUN
fbem-19597	199	9	.	.	PUNCT
fbem-19597	200	1	we	we	PRON
fbem-19597	200	2	collect	collect	VERB
fbem-19597	200	3	and	and	CCONJ
fbem-19597	200	4	analyze	analyze	VERB
fbem-19597	200	5	the	the	DET
fbem-19597	200	6	customer	customer	NOUN
fbem-19597	200	7	's	's	PART
fbem-19597	200	8	complaints	complaint	NOUN
fbem-19597	200	9	about	about	ADP
fbem-19597	200	10	the	the	DET
fbem-19597	200	11	express	express	ADJ
fbem-19597	200	12	delivery	delivery	NOUN
fbem-19597	200	13	service	service	NOUN
fbem-19597	200	14	,	,	PUNCT
fbem-19597	200	15	and	and	CCONJ
fbem-19597	200	16	expect	expect	VERB
fbem-19597	200	17	to	to	PART
fbem-19597	200	18	achieve	achieve	VERB
fbem-19597	200	19	the	the	DET
fbem-19597	200	20	saturation	saturation	NOUN
fbem-19597	200	21	of	of	ADP
fbem-19597	200	22	the	the	DET
fbem-19597	200	23	scope	scope	NOUN
fbem-19597	200	24	and	and	CCONJ
fbem-19597	200	25	structure	structure	NOUN
fbem-19597	200	26	when	when	SCONJ
fbem-19597	200	27	coding	code	VERB
fbem-19597	200	28	,	,	PUNCT
fbem-19597	200	29	but	but	CCONJ
fbem-19597	200	30	this	this	PRON
fbem-19597	200	31	is	be	AUX
fbem-19597	200	32	only	only	ADV
fbem-19597	200	33	a	a	DET
fbem-19597	200	34	regional	regional	ADJ
fbem-19597	200	35	idealized	idealized	ADJ
fbem-19597	200	36	state	state	NOUN
fbem-19597	200	37	.	.	PUNCT
fbem-19597	201	1	due	due	ADP
fbem-19597	201	2	to	to	ADP
fbem-19597	201	3	the	the	DET
fbem-19597	201	4	limited	limited	ADJ
fbem-19597	201	5	number	number	NOUN
fbem-19597	201	6	of	of	ADP
fbem-19597	201	7	complaints	complaint	NOUN
fbem-19597	201	8	in	in	ADP
fbem-19597	201	9	the	the	DET
fbem-19597	201	10	study	study	NOUN
fbem-19597	201	11	,	,	PUNCT
fbem-19597	201	12	the	the	DET
fbem-19597	201	13	complete	complete	ADJ
fbem-19597	201	14	saturation	saturation	NOUN
fbem-19597	201	15	of	of	ADP
fbem-19597	201	16	coding	code	VERB
fbem-19597	201	17	can	can	AUX
fbem-19597	201	18	not	not	PART
fbem-19597	201	19	be	be	AUX
fbem-19597	201	20	guaranteed	guarantee	VERB
fbem-19597	201	21	,	,	PUNCT
fbem-19597	201	22	which	which	PRON
fbem-19597	201	23	limits	limit	VERB
fbem-19597	201	24	the	the	DET
fbem-19597	201	25	scope	scope	NOUN
fbem-19597	201	26	of	of	ADP
fbem-19597	201	27	application	application	NOUN
fbem-19597	201	28	of	of	ADP
fbem-19597	201	29	the	the	DET
fbem-19597	201	30	research	research	NOUN
fbem-19597	201	31	results	result	VERB
fbem-19597	201	32	to	to	ADP
fbem-19597	201	33	a	a	DET
fbem-19597	201	34	certain	certain	ADJ
fbem-19597	201	35	extent	extent	NOUN
fbem-19597	201	36	.	.	PUNCT
fbem-19597	202	1	based	base	VERB
fbem-19597	202	2	on	on	ADP
fbem-19597	202	3	this	this	PRON
fbem-19597	202	4	,	,	PUNCT
fbem-19597	202	5	future	future	ADJ
fbem-19597	202	6	research	research	NOUN
fbem-19597	202	7	can	can	AUX
fbem-19597	202	8	further	far	ADV
fbem-19597	202	9	obtain	obtain	VERB
fbem-19597	202	10	more	more	ADJ
fbem-19597	202	11	sample	sample	NOUN
fbem-19597	202	12	data	datum	NOUN
fbem-19597	202	13	support	support	NOUN
fbem-19597	202	14	through	through	ADP
fbem-19597	202	15	questionnaires	questionnaire	NOUN
fbem-19597	202	16	,	,	PUNCT
fbem-19597	202	17	interviews	interview	NOUN
fbem-19597	202	18	and	and	CCONJ
fbem-19597	202	19	other	other	ADJ
fbem-19597	202	20	forms	form	NOUN
fbem-19597	202	21	,	,	PUNCT
fbem-19597	202	22	and	and	CCONJ
fbem-19597	202	23	provide	provide	VERB
fbem-19597	202	24	a	a	DET
fbem-19597	202	25	more	more	ADV
fbem-19597	202	26	solid	solid	ADJ
fbem-19597	202	27	and	and	CCONJ
fbem-19597	202	28	universal	universal	ADJ
fbem-19597	202	29	theoretical	theoretical	ADJ
fbem-19597	202	30	basis	basis	NOUN
fbem-19597	202	31	for	for	ADP
fbem-19597	202	32	the	the	DET
fbem-19597	202	33	related	related	ADJ
fbem-19597	202	34	research	research	NOUN
fbem-19597	202	35	of	of	ADP
fbem-19597	202	36	customer	customer	NOUN
fbem-19597	202	37	complaint	complaint	NOUN
fbem-19597	202	38	points	point	NOUN
fbem-19597	202	39	.	.	PUNCT
fbem-19597	203	1	references	reference	NOUN
fbem-19597	203	2	[	[	X
fbem-19597	203	3	1	1	NUM
fbem-19597	203	4	]	]	X
fbem-19597	203	5	y.zhang	y.zhang	PROPN
fbem-19597	203	6	,	,	PUNCT
fbem-19597	203	7	k.ju	k.ju	PROPN
fbem-19597	203	8	.	.	NOUN
fbem-19597	203	9	analysis	analysis	NOUN
fbem-19597	203	10	of	of	ADP
fbem-19597	203	11	china	china	PROPN
fbem-19597	203	12	’s	’s	PART
fbem-19597	203	13	international	international	PROPN
fbem-19597	203	14	trade	trade	PROPN
fbem-19597	203	15	co	co	NOUN
fbem-19597	203	16	mpetitiveness	mpetitiveness	NOUN
fbem-19597	203	17	under	under	ADP
fbem-19597	203	18	the	the	DET
fbem-19597	203	19	theory	theory	NOUN
fbem-19597	203	20	of	of	ADP
fbem-19597	203	21	factor	factor	NOUN
fbem-19597	203	22	price	price	NOUN
fbem-19597	203	23	equalizatio	equalizatio	NOUN
fbem-19597	203	24	n[j	n[j	PROPN
fbem-19597	203	25	]	]	PUNCT
fbem-19597	203	26	.	.	PUNCT
fbem-19597	204	1	prices	price	NOUN
fbem-19597	204	2	monthly	monthly	ADV
fbem-19597	204	3	,	,	PUNCT
fbem-19597	204	4	2023(11):1	2023(11):1	NUM
fbem-19597	204	5	-	-	PUNCT
fbem-19597	204	6	7.doi:10.14076	7.doi:10.14076	NOUN
fbem-19597	204	7	/	/	SYM
fbem-19597	204	8	j.issn.100	j.issn.100	NOUN
fbem-19597	204	9	6	6	NUM
fbem-19597	204	10	-	-	NUM
fbem-19597	204	11	2025.2023.11.01	2025.2023.11.01	NUM
fbem-19597	204	12	.	.	PUNCT
fbem-19597	205	1	[	[	X
fbem-19597	205	2	2	2	NUM
fbem-19597	205	3	]	]	SYM
fbem-19597	205	4	x.yuan	x.yuan	ADJ
fbem-19597	205	5	,	,	PUNCT
fbem-19597	205	6	l.cui	l.cui	PROPN
fbem-19597	205	7	,	,	PUNCT
fbem-19597	205	8	p.xia	p.xia	PROPN
fbem-19597	205	9	,	,	PUNCT
fbem-19597	205	10	et	et	PROPN
fbem-19597	205	11	al	al	PROPN
fbem-19597	205	12	.	.	PUNCT
fbem-19597	205	13	practice	practice	NOUN
fbem-19597	205	14	and	and	CCONJ
fbem-19597	205	15	exploration	exploration	NOUN
fbem-19597	205	16	of	of	ADP
fbem-19597	205	17	hospital	hospital	NOUN
fbem-19597	205	18	service	service	NOUN
fbem-19597	205	19	management	management	NOUN
fbem-19597	205	20	from	from	ADP
fbem-19597	205	21	the	the	DET
fbem-19597	205	22	perspective	perspective	NOUN
fbem-19597	205	23	of	of	ADP
fbem-19597	205	24	“	"	PUNCT
fbem-19597	205	25	treating	treat	VERB
fbem-19597	205	26	complaints	complaint	NOUN
fbem-19597	205	27	as	as	ADP
fbem-19597	205	28	gifts	gift	NOUN
fbem-19597	205	29	”	"	PUNCT
fbem-19597	206	1	[	[	X
fbem-19597	206	2	j	j	X
fbem-19597	206	3	]	]	X
fbem-19597	206	4	.	.	PUNCT
fbem-19597	207	1	chinese	chinese	ADJ
fbem-19597	207	2	hospital	hospital	PROPN
fbem-19597	207	3	management	management	NOUN
fbem-19597	207	4	,	,	PUNCT
fbem-19597	207	5	2019	2019	NUM
fbem-19597	207	6	,	,	PUNCT
fbem-19597	207	7	39(10	39(10	NUM
fbem-19597	207	8	):	):	PUNCT
fbem-19597	207	9	77	77	NUM
fbem-19597	207	10	-	-	SYM
fbem-19597	207	11	78	78	NUM
fbem-19597	207	12	.	.	PUNCT
fbem-19597	208	1	[	[	X
fbem-19597	208	2	3	3	X
fbem-19597	208	3	]	]	SYM
fbem-19597	208	4	q.yang	q.yang	NOUN
fbem-19597	208	5	.	.	PUNCT
fbem-19597	208	6	discussion	discussion	NOUN
fbem-19597	208	7	on	on	ADP
fbem-19597	208	8	architectural	architectural	ADJ
fbem-19597	208	9	design	design	NOUN
fbem-19597	208	10	management	management	NOUN
fbem-19597	208	11	for	for	ADP
fbem-19597	208	12	customer	customer	NOUN
fbem-19597	208	13	complaints	complaint	NOUN
fbem-19597	209	1	[	[	X
fbem-19597	209	2	j	j	X
fbem-19597	209	3	]	]	X
fbem-19597	209	4	.	.	PUNCT
fbem-19597	210	1	architectural	architectural	ADJ
fbem-19597	210	2	design	design	NOUN
fbem-19597	210	3	management	management	NOUN
fbem-19597	210	4	,	,	PUNCT
fbem-19597	210	5	2022	2022	NUM
fbem-19597	210	6	,	,	PUNCT
fbem-19597	210	7	39(10):14	39(10):14	NUM
fbem-19597	210	8	-	-	SYM
fbem-19597	210	9	18	18	NUM
fbem-19597	210	10	+	+	SYM
fbem-19597	210	11	47	47	NUM
fbem-19597	210	12	.	.	PUNCT
fbem-19597	211	1	[	[	X
fbem-19597	211	2	4	4	NUM
fbem-19597	211	3	]	]	X
fbem-19597	211	4	y.	y.	PROPN
fbem-19597	211	5	zhao	zhao	PROPN
fbem-19597	211	6	,	,	PUNCT
fbem-19597	211	7	p.ruan	p.ruan	NOUN
fbem-19597	211	8	,	,	PUNCT
fbem-19597	211	9	x.liu	x.liu	PROPN
fbem-19597	211	10	,	,	PUNCT
fbem-19597	211	11	et	et	PROPN
fbem-19597	211	12	al	al	PROPN
fbem-19597	211	13	.	.	PROPN
fbem-19597	211	14	study	study	PROPN
fbem-19597	211	15	on	on	ADP
fbem-19597	211	16	user	user	NOUN
fbem-19597	211	17	satisfaction	satisfaction	NOUN
fbem-19597	211	18	evaluation	evaluation	NOUN
fbem-19597	211	19	based	base	VERB
fbem-19597	211	20	on	on	ADP
fbem-19597	211	21	online	online	ADJ
fbem-19597	211	22	comment[j	comment[j	NOUN
fbem-19597	211	23	]	]	PUNCT
fbem-19597	211	24	.	.	PUNCT
fbem-19597	212	1	[	[	X
fbem-19597	212	2	5	5	NUM
fbem-19597	212	3	]	]	SYM
fbem-19597	212	4	j.liu	j.liu	NOUN
fbem-19597	212	5	.	.	PUNCT
fbem-19597	213	1	research	research	NOUN
fbem-19597	213	2	on	on	ADP
fbem-19597	213	3	evaluation	evaluation	NOUN
fbem-19597	213	4	of	of	ADP
fbem-19597	213	5	logistics	logistic	NOUN
fbem-19597	213	6	service	service	NOUN
fbem-19597	213	7	quality	quality	NOUN
fbem-19597	213	8	based	base	VERB
fbem-19597	213	9	on	on	ADP
fbem-19597	213	10	online	online	ADJ
fbem-19597	213	11	review	review	NOUN
fbem-19597	213	12	:	:	PUNCT
fbem-19597	213	13	jingdong	jingdong	ADP
fbem-19597	213	14	fresh	fresh	ADJ
fbem-19597	213	15	review	review	NOUN
fbem-19597	213	16	as	as	ADP
fbem-19597	213	17	an	an	DET
fbem-19597	213	18	example	example	NOUN
fbem-19597	214	1	[	[	X
fbem-19597	214	2	d	d	X
fbem-19597	214	3	]	]	X
fbem-19597	214	4	.	.	PUNCT
fbem-19597	215	1	nanjing	nanjing	PROPN
fbem-19597	215	2	:	:	PUNCT
fbem-19597	215	3	nanjing	nanjing	PROPN
fbem-19597	215	4	university	university	PROPN
fbem-19597	215	5	of	of	ADP
fbem-19597	215	6	aeronautics	aeronautics	PROPN
fbem-19597	215	7	and	and	CCONJ
fbem-19597	215	8	astronautics	astronautic	NOUN
fbem-19597	215	9	,	,	PUNCT
fbem-19597	215	10	2019	2019	NUM
fbem-19597	215	11	.	.	PUNCT
fbem-19597	216	1	[	[	X
fbem-19597	216	2	6	6	NUM
fbem-19597	216	3	]	]	X
fbem-19597	216	4	k.li	k.li	PROPN
fbem-19597	216	5	.	.	PUNCT
fbem-19597	216	6	research	research	NOUN
fbem-19597	216	7	on	on	ADP
fbem-19597	216	8	customer	customer	NOUN
fbem-19597	216	9	satisfaction	satisfaction	NOUN
fbem-19597	216	10	of	of	ADP
fbem-19597	216	11	express	express	ADJ
fbem-19597	216	12	service	service	NOUN
fbem-19597	216	13	industry	industry	NOUN
fbem-19597	216	14	based	base	VERB
fbem-19597	216	15	on	on	ADP
fbem-19597	216	16	text	text	NOUN
fbem-19597	216	17	mining[d	mining[d	PROPN
fbem-19597	216	18	]	]	PUNCT
fbem-19597	216	19	.	.	PUNCT
fbem-19597	217	1	hefei	hefei	PROPN
fbem-19597	217	2	:	:	PUNCT
fbem-19597	217	3	hefei	hefei	PROPN
fbem-19597	217	4	university	university	PROPN
fbem-19597	217	5	of	of	ADP
fbem-19597	217	6	technology	technology	NOUN
fbem-19597	217	7	,	,	PUNCT
fbem-19597	217	8	2020	2020	NUM
fbem-19597	217	9	.	.	PUNCT
fbem-19597	218	1	[	[	X
fbem-19597	218	2	7	7	NUM
fbem-19597	218	3	]	]	SYM
fbem-19597	218	4	h.wang	h.wang	NUM
fbem-19597	218	5	,	,	PUNCT
fbem-19597	218	6	y.song	y.song	PROPN
fbem-19597	218	7	,	,	PUNCT
fbem-19597	218	8	z.du	z.du	PROPN
fbem-19597	218	9	,	,	PUNCT
fbem-19597	218	10	et	et	PROPN
fbem-19597	218	11	al	al	PROPN
fbem-19597	218	12	.	.	PUNCT
fbem-19597	218	13	evaluation	evaluation	NOUN
fbem-19597	218	14	of	of	ADP
fbem-19597	218	15	service	service	NOUN
fbem-19597	218	16	quality	quality	NOUN
fbem-19597	218	17	for	for	ADP
fbem-19597	218	18	express	express	ADJ
fbem-19597	218	19	industry	industry	NOUN
fbem-19597	218	20	through	through	ADP
fbem-19597	218	21	sentiment	sentiment	NOUN
fbem-19597	218	22	analysis	analysis	NOUN
fbem-19597	218	23	of	of	ADP
fbem-19597	218	24	online	online	PROPN
fbem-19597	218	25	reviews[j	reviews[j	PROPN
fbem-19597	218	26	]	]	PUNCT
fbem-19597	218	27	.	.	PUNCT
fbem-19597	219	1	journal	journal	PROPN
fbem-19597	219	2	of	of	ADP
fbem-19597	219	3	beijing	beijing	PROPN
fbem-19597	219	4	university	university	PROPN
fbem-19597	219	5	of	of	ADP
fbem-19597	219	6	technology	technology	NOUN
fbem-19597	219	7	,	,	PUNCT
fbem-19597	219	8	2017	2017	NUM
fbem-19597	219	9	,	,	PUNCT
fbem-19597	219	10	43(3	43(3	NUM
fbem-19597	219	11	):	):	PUNCT
fbem-19597	219	12	402	402	NUM
fbem-19597	219	13	-	-	SYM
fbem-19597	219	14	412	412	NUM
fbem-19597	219	15	.	.	PUNCT
fbem-19597	220	1	[	[	X
fbem-19597	220	2	8	8	NUM
fbem-19597	220	3	]	]	SYM
fbem-19597	220	4	x.zhang	x.zhang	PROPN
fbem-19597	220	5	,	,	PUNCT
fbem-19597	220	6	l.xiao	l.xiao	PROPN
fbem-19597	220	7	.	.	PROPN
fbem-19597	220	8	research	research	NOUN
fbem-19597	220	9	on	on	ADP
fbem-19597	220	10	evaluation	evaluation	NOUN
fbem-19597	220	11	of	of	ADP
fbem-19597	220	12	express	express	ADJ
fbem-19597	220	13	logistics	logistic	NOUN
fbem-19597	220	14	service	service	NOUN
fbem-19597	220	15	quality	quality	NOUN
fbem-19597	220	16	based	base	VERB
fbem-19597	220	17	on	on	ADP
fbem-19597	220	18	consumer	consumer	NOUN
fbem-19597	220	19	online	online	ADJ
fbem-19597	220	20	comment	comment	NOUN
fbem-19597	220	21	data[j	data[j	PROPN
fbem-19597	220	22	/	/	SYM
fbem-19597	220	23	ol	ol	ADJ
fbem-19597	220	24	]	]	PUNCT
fbem-19597	220	25	.	.	PUNCT
fbem-19597	221	1	journal	journal	PROPN
fbem-19597	221	2	of	of	ADP
fbem-19597	221	3	chongqing	chongqing	PROPN
fbem-19597	221	4	technology	technology	PROPN
fbem-19597	221	5	and	and	CCONJ
fbem-19597	221	6	business	business	NOUN
fbem-19597	221	7	university	university	NOUN
fbem-19597	221	8	(	(	PUNCT
fbem-19597	221	9	social	social	ADJ
fbem-19597	221	10	science	science	NOUN
fbem-19597	221	11	edition	edition	NOUN
fbem-19597	221	12	)	)	PUNCT
fbem-19597	221	13	.	.	PUNCT
fbem-19597	222	1	[	[	X
fbem-19597	222	2	2022	2022	NUM
fbem-19597	222	3	-	-	SYM
fbem-19597	222	4	10	10	NUM
fbem-19597	222	5	-	-	NUM
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