id	sid	tid	token	lemma	pos
fbem-21439	1	1	frontiers	frontier	NOUN
fbem-21439	1	2	in	in	ADP
fbem-21439	1	3	business	business	NOUN
fbem-21439	1	4	,	,	PUNCT
fbem-21439	1	5	economics	economic	NOUN
fbem-21439	1	6	and	and	CCONJ
fbem-21439	1	7	management	management	NOUN
fbem-21439	1	8	issn	issn	PROPN
fbem-21439	1	9	:	:	PUNCT
fbem-21439	1	10	2766	2766	NUM
fbem-21439	1	11	-	-	PUNCT
fbem-21439	1	12	824x	824x	NUM
fbem-21439	1	13	|	|	ADJ
fbem-21439	1	14	vol	vol	NOUN
fbem-21439	1	15	.	.	PROPN
fbem-21439	1	16	15	15	NUM
fbem-21439	1	17	,	,	PUNCT
fbem-21439	1	18	no	no	INTJ
fbem-21439	1	19	.	.	NOUN
fbem-21439	1	20	1	1	NUM
fbem-21439	1	21	,	,	PUNCT
fbem-21439	1	22	2024	2024	NUM
fbem-21439	1	23	230	230	NUM
fbem-21439	1	24	research	research	NOUN
fbem-21439	1	25	on	on	ADP
fbem-21439	1	26	influencing	influence	VERB
fbem-21439	1	27	factors	factor	NOUN
fbem-21439	1	28	of	of	ADP
fbem-21439	1	29	ai	ai	VERB
fbem-21439	1	30	chat	chat	NOUN
fbem-21439	1	31	robot	robot	NOUN
fbem-21439	1	32	on	on	ADP
fbem-21439	1	33	customer	customer	NOUN
fbem-21439	1	34	satisfaction	satisfaction	NOUN
fbem-21439	1	35	of	of	ADP
fbem-21439	1	36	online	online	ADJ
fbem-21439	1	37	shopping	shopping	NOUN
fbem-21439	1	38	platform	platform	PROPN
fbem-21439	1	39	-take	-take	PROPN
fbem-21439	1	40	alibaba	alibaba	NOUN
fbem-21439	1	41	as	as	ADP
fbem-21439	1	42	an	an	DET
fbem-21439	1	43	example	example	NOUN
fbem-21439	1	44	vakhrushve	vakhrushve	PROPN
fbem-21439	1	45	natalia	natalia	PROPN
fbem-21439	1	46	school	school	PROPN
fbem-21439	1	47	of	of	ADP
fbem-21439	1	48	economic	economic	ADJ
fbem-21439	1	49	management	management	NOUN
fbem-21439	1	50	,	,	PUNCT
fbem-21439	1	51	chongqing	chongqing	PROPN
fbem-21439	1	52	university	university	PROPN
fbem-21439	1	53	of	of	ADP
fbem-21439	1	54	posts	post	NOUN
fbem-21439	1	55	and	and	CCONJ
fbem-21439	1	56	telecommunication	telecommunication	NOUN
fbem-21439	1	57	,	,	PUNCT
fbem-21439	1	58	chongqing	chongqe	VERB
fbem-21439	1	59	400065	400065	NUM
fbem-21439	1	60	,	,	PUNCT
fbem-21439	1	61	china	china	PROPN
fbem-21439	1	62	abstract	abstract	NOUN
fbem-21439	1	63	:	:	PUNCT
fbem-21439	1	64	based	base	VERB
fbem-21439	1	65	on	on	ADP
fbem-21439	1	66	the	the	DET
fbem-21439	1	67	technology	technology	NOUN
fbem-21439	1	68	acceptance	acceptance	NOUN
fbem-21439	1	69	model	model	NOUN
fbem-21439	1	70	,	,	PUNCT
fbem-21439	1	71	this	this	DET
fbem-21439	1	72	study	study	NOUN
fbem-21439	1	73	deeply	deeply	ADV
fbem-21439	1	74	investigates	investigate	VERB
fbem-21439	1	75	the	the	DET
fbem-21439	1	76	factors	factor	NOUN
fbem-21439	1	77	influencing	influence	VERB
fbem-21439	1	78	customer	customer	NOUN
fbem-21439	1	79	satisfaction	satisfaction	NOUN
fbem-21439	1	80	of	of	ADP
fbem-21439	1	81	ai	ai	PROPN
fbem-21439	1	82	chatbot	chatbot	NOUN
fbem-21439	1	83	,	,	PUNCT
fbem-21439	1	84	and	and	CCONJ
fbem-21439	1	85	portrays	portray	VERB
fbem-21439	1	86	the	the	DET
fbem-21439	1	87	relationships	relationship	NOUN
fbem-21439	1	88	between	between	ADP
fbem-21439	1	89	different	different	ADJ
fbem-21439	1	90	latent	latent	NOUN
fbem-21439	1	91	variables	variable	NOUN
fbem-21439	1	92	from	from	ADP
fbem-21439	1	93	both	both	PRON
fbem-21439	1	94	tam	tam	NOUN
fbem-21439	1	95	and	and	CCONJ
fbem-21439	1	96	external	external	ADJ
fbem-21439	1	97	factors	factor	NOUN
fbem-21439	1	98	to	to	PART
fbem-21439	1	99	reveal	reveal	VERB
fbem-21439	1	100	the	the	DET
fbem-21439	1	101	information	information	NOUN
fbem-21439	1	102	quality	quality	NOUN
fbem-21439	1	103	,	,	PUNCT
fbem-21439	1	104	usability	usability	NOUN
fbem-21439	1	105	,	,	PUNCT
fbem-21439	1	106	self	self	NOUN
fbem-21439	1	107	-	-	PUNCT
fbem-21439	1	108	efficacy	efficacy	NOUN
fbem-21439	1	109	,	,	PUNCT
fbem-21439	1	110	perceived	perceive	VERB
fbem-21439	1	111	enjoyment	enjoyment	NOUN
fbem-21439	1	112	,	,	PUNCT
fbem-21439	1	113	subjective	subjective	ADJ
fbem-21439	1	114	norms	norm	NOUN
fbem-21439	1	115	,	,	PUNCT
fbem-21439	1	116	perceived	perceive	VERB
fbem-21439	1	117	ease	ease	NOUN
fbem-21439	1	118	of	of	ADP
fbem-21439	1	119	use	use	NOUN
fbem-21439	1	120	,	,	PUNCT
fbem-21439	1	121	perceived	perceive	VERB
fbem-21439	1	122	usefulness	usefulness	NOUN
fbem-21439	1	123	and	and	CCONJ
fbem-21439	1	124	customer	customer	NOUN
fbem-21439	1	125	satisfaction	satisfaction	NOUN
fbem-21439	1	126	.	.	PUNCT
fbem-21439	2	1	a	a	DET
fbem-21439	2	2	total	total	NOUN
fbem-21439	2	3	of	of	ADP
fbem-21439	2	4	481	481	NUM
fbem-21439	2	5	valid	valid	ADJ
fbem-21439	2	6	questionnaires	questionnaire	NOUN
fbem-21439	2	7	were	be	AUX
fbem-21439	2	8	obtained	obtain	VERB
fbem-21439	2	9	through	through	ADP
fbem-21439	2	10	online	online	ADJ
fbem-21439	2	11	questionnaire	questionnaire	NOUN
fbem-21439	2	12	distribution	distribution	NOUN
fbem-21439	2	13	and	and	CCONJ
fbem-21439	2	14	offline	offline	ADJ
fbem-21439	2	15	interview	interview	NOUN
fbem-21439	2	16	research	research	NOUN
fbem-21439	2	17	,	,	PUNCT
fbem-21439	2	18	and	and	CCONJ
fbem-21439	2	19	the	the	DET
fbem-21439	2	20	samples	sample	NOUN
fbem-21439	2	21	were	be	AUX
fbem-21439	2	22	analyzed	analyze	VERB
fbem-21439	2	23	by	by	ADP
fbem-21439	2	24	spss	spss	PROPN
fbem-21439	2	25	software	software	NOUN
fbem-21439	2	26	for	for	ADP
fbem-21439	2	27	reliability	reliability	NOUN
fbem-21439	2	28	and	and	CCONJ
fbem-21439	2	29	heterogeneity	heterogeneity	NOUN
fbem-21439	2	30	,	,	PUNCT
fbem-21439	2	31	and	and	CCONJ
fbem-21439	2	32	then	then	ADV
fbem-21439	2	33	the	the	DET
fbem-21439	2	34	sem	sem	PROPN
fbem-21439	2	35	model	model	NOUN
fbem-21439	2	36	path	path	NOUN
fbem-21439	2	37	analysis	analysis	NOUN
fbem-21439	2	38	was	be	AUX
fbem-21439	2	39	conducted	conduct	VERB
fbem-21439	2	40	by	by	ADP
fbem-21439	2	41	amos	amos	PROPN
fbem-21439	2	42	software	software	PROPN
fbem-21439	2	43	to	to	PART
fbem-21439	2	44	derive	derive	VERB
fbem-21439	2	45	the	the	DET
fbem-21439	2	46	direct	direct	ADJ
fbem-21439	2	47	or	or	CCONJ
fbem-21439	2	48	indirect	indirect	ADJ
fbem-21439	2	49	relationships	relationship	NOUN
fbem-21439	2	50	among	among	ADP
fbem-21439	2	51	the	the	DET
fbem-21439	2	52	variables	variable	NOUN
fbem-21439	2	53	.	.	PUNCT
fbem-21439	3	1	main	main	ADJ
fbem-21439	3	2	research	research	NOUN
fbem-21439	3	3	conclusions	conclusion	NOUN
fbem-21439	3	4	include:(1	include:(1	NOUN
fbem-21439	3	5	)	)	PUNCT
fbem-21439	3	6	information	information	NOUN
fbem-21439	3	7	quality	quality	NOUN
fbem-21439	3	8	,	,	PUNCT
fbem-21439	3	9	usability	usability	NOUN
fbem-21439	3	10	,	,	PUNCT
fbem-21439	3	11	self	self	NOUN
fbem-21439	3	12	-	-	PUNCT
fbem-21439	3	13	efficacy	efficacy	NOUN
fbem-21439	3	14	,	,	PUNCT
fbem-21439	3	15	perceived	perceive	VERB
fbem-21439	3	16	enjoyment	enjoyment	NOUN
fbem-21439	3	17	have	have	VERB
fbem-21439	3	18	a	a	DET
fbem-21439	3	19	direct	direct	ADJ
fbem-21439	3	20	impact	impact	NOUN
fbem-21439	3	21	on	on	ADP
fbem-21439	3	22	customers	customer	NOUN
fbem-21439	3	23	'	'	PART
fbem-21439	3	24	perceived	perceive	VERB
fbem-21439	3	25	ease	ease	NOUN
fbem-21439	3	26	of	of	ADP
fbem-21439	3	27	use	use	NOUN
fbem-21439	3	28	(	(	PUNCT
fbem-21439	3	29	2	2	NUM
fbem-21439	3	30	)	)	PUNCT
fbem-21439	3	31	subjective	subjective	ADJ
fbem-21439	3	32	norms	norm	NOUN
fbem-21439	3	33	can	can	AUX
fbem-21439	3	34	positively	positively	ADV
fbem-21439	3	35	affect	affect	VERB
fbem-21439	3	36	customers	customer	NOUN
fbem-21439	3	37	'	'	PART
fbem-21439	3	38	perceived	perceive	VERB
fbem-21439	3	39	usefulness	usefulness	NOUN
fbem-21439	3	40	;	;	PUNCT
fbem-21439	3	41	(	(	PUNCT
fbem-21439	3	42	3	3	X
fbem-21439	3	43	)	)	PUNCT
fbem-21439	3	44	perceived	perceive	VERB
fbem-21439	3	45	ease	ease	NOUN
fbem-21439	3	46	of	of	ADP
fbem-21439	3	47	use	use	NOUN
fbem-21439	3	48	and	and	CCONJ
fbem-21439	3	49	perceived	perceive	VERB
fbem-21439	3	50	usefulness	usefulness	NOUN
fbem-21439	3	51	have	have	VERB
fbem-21439	3	52	a	a	DET
fbem-21439	3	53	direct	direct	ADJ
fbem-21439	3	54	positive	positive	ADJ
fbem-21439	3	55	impact	impact	NOUN
fbem-21439	3	56	on	on	ADP
fbem-21439	3	57	customers	customer	NOUN
fbem-21439	3	58	'	'	PART
fbem-21439	3	59	satisfaction	satisfaction	NOUN
fbem-21439	3	60	.	.	PUNCT
fbem-21439	4	1	last	last	ADJ
fbem-21439	4	2	,	,	PUNCT
fbem-21439	4	3	this	this	DET
fbem-21439	4	4	study	study	NOUN
fbem-21439	4	5	further	far	ADV
fbem-21439	4	6	discusses	discuss	VERB
fbem-21439	4	7	the	the	DET
fbem-21439	4	8	research	research	NOUN
fbem-21439	4	9	results	result	NOUN
fbem-21439	4	10	,	,	PUNCT
fbem-21439	4	11	elaborates	elaborate	VERB
fbem-21439	4	12	the	the	DET
fbem-21439	4	13	theoretical	theoretical	ADJ
fbem-21439	4	14	significance	significance	NOUN
fbem-21439	4	15	and	and	CCONJ
fbem-21439	4	16	practical	practical	ADJ
fbem-21439	4	17	significance	significance	NOUN
fbem-21439	4	18	of	of	ADP
fbem-21439	4	19	this	this	DET
fbem-21439	4	20	study	study	NOUN
fbem-21439	4	21	,	,	PUNCT
fbem-21439	4	22	and	and	CCONJ
fbem-21439	4	23	finally	finally	ADV
fbem-21439	4	24	puts	put	VERB
fbem-21439	4	25	forward	forward	ADV
fbem-21439	4	26	the	the	DET
fbem-21439	4	27	limitations	limitation	NOUN
fbem-21439	4	28	and	and	CCONJ
fbem-21439	4	29	looks	look	VERB
fbem-21439	4	30	forward	forward	ADV
fbem-21439	4	31	to	to	ADP
fbem-21439	4	32	future	future	ADJ
fbem-21439	4	33	studies	study	NOUN
fbem-21439	4	34	.	.	PUNCT
fbem-21439	5	1	keywords	keyword	NOUN
fbem-21439	5	2	:	:	PUNCT
fbem-21439	5	3	ai	ai	VERB
fbem-21439	5	4	chatbot	chatbot	NOUN
fbem-21439	5	5	,	,	PUNCT
fbem-21439	5	6	customer	customer	NOUN
fbem-21439	5	7	satisfaction	satisfaction	NOUN
fbem-21439	5	8	,	,	PUNCT
fbem-21439	5	9	alibaba	alibaba	PROPN
fbem-21439	5	10	,	,	PUNCT
fbem-21439	5	11	se	se	X
fbem-21439	5	12	.	.	PROPN
fbem-21439	5	13	1	1	X
fbem-21439	5	14	.	.	X
fbem-21439	5	15	introduction	introduction	NOUN
fbem-21439	5	16	from	from	ADP
fbem-21439	5	17	bustling	bustle	VERB
fbem-21439	5	18	cities	city	NOUN
fbem-21439	5	19	to	to	ADP
fbem-21439	5	20	the	the	DET
fbem-21439	5	21	countryside	countryside	NOUN
fbem-21439	5	22	,	,	PUNCT
fbem-21439	5	23	the	the	DET
fbem-21439	5	24	daily	daily	ADJ
fbem-21439	5	25	lives	life	NOUN
fbem-21439	5	26	of	of	ADP
fbem-21439	5	27	chinese	chinese	ADJ
fbem-21439	5	28	consumers	consumer	NOUN
fbem-21439	5	29	were	be	AUX
fbem-21439	5	30	already	already	ADV
fbem-21439	5	31	changing	change	VERB
fbem-21439	5	32	even	even	ADV
fbem-21439	5	33	before	before	SCONJ
fbem-21439	5	34	the	the	DET
fbem-21439	5	35	covid-19	covid-19	PROPN
fbem-21439	5	36	pandemic	pandemic	NOUN
fbem-21439	5	37	ended	end	VERB
fbem-21439	5	38	.	.	PUNCT
fbem-21439	6	1	as	as	SCONJ
fbem-21439	6	2	the	the	DET
fbem-21439	6	3	country	country	NOUN
fbem-21439	6	4	emerges	emerge	VERB
fbem-21439	6	5	from	from	ADP
fbem-21439	6	6	the	the	DET
fbem-21439	6	7	pandemic	pandemic	NOUN
fbem-21439	6	8	and	and	CCONJ
fbem-21439	6	9	focuses	focus	VERB
fbem-21439	6	10	on	on	ADP
fbem-21439	6	11	economic	economic	ADJ
fbem-21439	6	12	recovery	recovery	NOUN
fbem-21439	6	13	,	,	PUNCT
fbem-21439	6	14	changes	change	NOUN
fbem-21439	6	15	are	be	AUX
fbem-21439	6	16	likely	likely	ADJ
fbem-21439	6	17	to	to	PART
fbem-21439	6	18	accelerate	accelerate	VERB
fbem-21439	6	19	for	for	ADP
fbem-21439	6	20	some	some	DET
fbem-21439	6	21	chinese	chinese	ADJ
fbem-21439	6	22	consumers	consumer	NOUN
fbem-21439	6	23	,	,	PUNCT
fbem-21439	6	24	mainly	mainly	ADV
fbem-21439	6	25	because	because	SCONJ
fbem-21439	6	26	they	they	PRON
fbem-21439	6	27	are	be	AUX
fbem-21439	6	28	facing	face	VERB
fbem-21439	6	29	shifts	shift	NOUN
fbem-21439	6	30	in	in	ADP
fbem-21439	6	31	consumption	consumption	NOUN
fbem-21439	6	32	patterns	pattern	NOUN
fbem-21439	6	33	and	and	CCONJ
fbem-21439	6	34	habits	habit	NOUN
fbem-21439	6	35	,	,	PUNCT
fbem-21439	6	36	including	include	VERB
fbem-21439	6	37	the	the	DET
fbem-21439	6	38	widespread	widespread	ADJ
fbem-21439	6	39	use	use	NOUN
fbem-21439	6	40	of	of	ADP
fbem-21439	6	41	generative	generative	ADJ
fbem-21439	6	42	artificial	artificial	ADJ
fbem-21439	6	43	intelligence	intelligence	NOUN
fbem-21439	6	44	,	,	PUNCT
fbem-21439	6	45	the	the	DET
fbem-21439	6	46	rise	rise	NOUN
fbem-21439	6	47	of	of	ADP
fbem-21439	6	48	revenge	revenge	NOUN
fbem-21439	6	49	travel	travel	NOUN
fbem-21439	6	50	,	,	PUNCT
fbem-21439	6	51	and	and	CCONJ
fbem-21439	6	52	changing	change	VERB
fbem-21439	6	53	attitudes	attitude	NOUN
fbem-21439	6	54	toward	toward	ADP
fbem-21439	6	55	health	health	NOUN
fbem-21439	6	56	and	and	CCONJ
fbem-21439	6	57	sustainability	sustainability	NOUN
fbem-21439	6	58	.	.	PUNCT
fbem-21439	7	1	as	as	SCONJ
fbem-21439	7	2	chinese	chinese	ADJ
fbem-21439	7	3	consumers	consumer	NOUN
fbem-21439	7	4	are	be	AUX
fbem-21439	7	5	eager	eager	ADJ
fbem-21439	7	6	to	to	PART
fbem-21439	7	7	return	return	VERB
fbem-21439	7	8	to	to	ADP
fbem-21439	7	9	their	their	PRON
fbem-21439	7	10	prepandemic	prepandemic	ADJ
fbem-21439	7	11	habits	habit	NOUN
fbem-21439	7	12	,	,	PUNCT
fbem-21439	7	13	the	the	DET
fbem-21439	7	14	competition	competition	NOUN
fbem-21439	7	15	has	have	AUX
fbem-21439	7	16	become	become	VERB
fbem-21439	7	17	more	more	ADV
fbem-21439	7	18	intense	intense	ADJ
fbem-21439	7	19	.	.	PUNCT
fbem-21439	8	1	the	the	DET
fbem-21439	8	2	ability	ability	NOUN
fbem-21439	8	3	of	of	ADP
fbem-21439	8	4	brands	brand	NOUN
fbem-21439	8	5	to	to	PART
fbem-21439	8	6	deliver	deliver	VERB
fbem-21439	8	7	superior	superior	ADJ
fbem-21439	8	8	customer	customer	NOUN
fbem-21439	8	9	experiences	experience	VERB
fbem-21439	8	10	online	online	ADJ
fbem-21439	8	11	and	and	CCONJ
fbem-21439	8	12	offline	offline	ADJ
fbem-21439	8	13	,	,	PUNCT
fbem-21439	8	14	raise	raise	VERB
fbem-21439	8	15	customer	customer	NOUN
fbem-21439	8	16	satisfaction	satisfaction	NOUN
fbem-21439	8	17	to	to	ADP
fbem-21439	8	18	new	new	ADJ
fbem-21439	8	19	heights	height	NOUN
fbem-21439	8	20	,	,	PUNCT
fbem-21439	8	21	and	and	CCONJ
fbem-21439	8	22	effectively	effectively	ADV
fbem-21439	8	23	manage	manage	VERB
fbem-21439	8	24	various	various	ADJ
fbem-21439	8	25	friction	friction	NOUN
fbem-21439	8	26	points	point	NOUN
fbem-21439	8	27	in	in	ADP
fbem-21439	8	28	the	the	DET
fbem-21439	8	29	purchasing	purchasing	NOUN
fbem-21439	8	30	process	process	NOUN
fbem-21439	8	31	has	have	AUX
fbem-21439	8	32	become	become	VERB
fbem-21439	8	33	a	a	DET
fbem-21439	8	34	core	core	NOUN
fbem-21439	8	35	focus	focus	NOUN
fbem-21439	8	36	of	of	ADP
fbem-21439	8	37	the	the	DET
fbem-21439	8	38	competition	competition	NOUN
fbem-21439	8	39	.	.	PUNCT
fbem-21439	9	1	as	as	SCONJ
fbem-21439	9	2	consumers	consumer	NOUN
fbem-21439	9	3	continue	continue	VERB
fbem-21439	9	4	to	to	PART
fbem-21439	9	5	change	change	VERB
fbem-21439	9	6	and	and	CCONJ
fbem-21439	9	7	adapt	adapt	VERB
fbem-21439	9	8	,	,	PUNCT
fbem-21439	9	9	retailers	retailer	NOUN
fbem-21439	9	10	must	must	AUX
fbem-21439	9	11	follow	follow	VERB
fbem-21439	9	12	suit	suit	NOUN
fbem-21439	9	13	to	to	PART
fbem-21439	9	14	maintain	maintain	VERB
fbem-21439	9	15	their	their	PRON
fbem-21439	9	16	competitiveness	competitiveness	NOUN
fbem-21439	9	17	and	and	CCONJ
fbem-21439	9	18	relevance	relevance	NOUN
fbem-21439	9	19	in	in	ADP
fbem-21439	9	20	the	the	DET
fbem-21439	9	21	market	market	NOUN
fbem-21439	9	22	.	.	PUNCT
fbem-21439	10	1	in	in	ADP
fbem-21439	10	2	a	a	DET
fbem-21439	10	3	volatile	volatile	ADJ
fbem-21439	10	4	market	market	NOUN
fbem-21439	10	5	,	,	PUNCT
fbem-21439	10	6	retailers	retailer	NOUN
fbem-21439	10	7	need	need	VERB
fbem-21439	10	8	to	to	PART
fbem-21439	10	9	ensure	ensure	VERB
fbem-21439	10	10	not	not	PART
fbem-21439	10	11	only	only	ADV
fbem-21439	10	12	the	the	DET
fbem-21439	10	13	immediate	immediate	ADJ
fbem-21439	10	14	viability	viability	NOUN
fbem-21439	10	15	of	of	ADP
fbem-21439	10	16	their	their	PRON
fbem-21439	10	17	business	business	NOUN
fbem-21439	10	18	,	,	PUNCT
fbem-21439	10	19	but	but	CCONJ
fbem-21439	10	20	also	also	ADV
fbem-21439	10	21	the	the	DET
fbem-21439	10	22	long	long	ADJ
fbem-21439	10	23	-	-	PUNCT
fbem-21439	10	24	term	term	NOUN
fbem-21439	10	25	priorities	priority	NOUN
fbem-21439	10	26	that	that	PRON
fbem-21439	10	27	will	will	AUX
fbem-21439	10	28	drive	drive	VERB
fbem-21439	10	29	sustainable	sustainable	ADJ
fbem-21439	10	30	future	future	ADJ
fbem-21439	10	31	growth	growth	NOUN
fbem-21439	10	32	.	.	PUNCT
fbem-21439	11	1	the	the	DET
fbem-21439	11	2	race	race	NOUN
fbem-21439	11	3	requires	require	VERB
fbem-21439	11	4	the	the	DET
fbem-21439	11	5	flexibility	flexibility	NOUN
fbem-21439	11	6	to	to	PART
fbem-21439	11	7	deploy	deploy	VERB
fbem-21439	11	8	a	a	DET
fbem-21439	11	9	diverse	diverse	ADJ
fbem-21439	11	10	range	range	NOUN
fbem-21439	11	11	of	of	ADP
fbem-21439	11	12	strategic	strategic	ADJ
fbem-21439	11	13	tools	tool	NOUN
fbem-21439	11	14	to	to	PART
fbem-21439	11	15	steer	steer	VERB
fbem-21439	11	16	a	a	DET
fbem-21439	11	17	steady	steady	ADJ
fbem-21439	11	18	path	path	NOUN
fbem-21439	11	19	toward	toward	ADP
fbem-21439	11	20	sustainable	sustainable	ADJ
fbem-21439	11	21	growth	growth	NOUN
fbem-21439	11	22	in	in	ADP
fbem-21439	11	23	this	this	DET
fbem-21439	11	24	new	new	ADJ
fbem-21439	11	25	era	era	NOUN
fbem-21439	11	26	.	.	PUNCT
fbem-21439	12	1	at	at	ADP
fbem-21439	12	2	the	the	DET
fbem-21439	12	3	same	same	ADJ
fbem-21439	12	4	time	time	NOUN
fbem-21439	12	5	,	,	PUNCT
fbem-21439	12	6	this	this	DET
fbem-21439	12	7	new	new	ADJ
fbem-21439	12	8	era	era	NOUN
fbem-21439	12	9	is	be	AUX
fbem-21439	12	10	bringing	bring	VERB
fbem-21439	12	11	retailers	retailer	NOUN
fbem-21439	12	12	innovative	innovative	ADJ
fbem-21439	12	13	technologies	technology	NOUN
fbem-21439	12	14	,	,	PUNCT
fbem-21439	12	15	such	such	ADJ
fbem-21439	12	16	as	as	ADP
fbem-21439	12	17	ai	ai	NOUN
fbem-21439	12	18	-	-	PUNCT
fbem-21439	12	19	powered	power	VERB
fbem-21439	12	20	chatbots	chatbot	NOUN
fbem-21439	12	21	,	,	PUNCT
fbem-21439	12	22	to	to	PART
fbem-21439	12	23	add	add	VERB
fbem-21439	12	24	new	new	ADJ
fbem-21439	12	25	impetus	impetus	NOUN
fbem-21439	12	26	to	to	ADP
fbem-21439	12	27	their	their	PRON
fbem-21439	12	28	growth	growth	NOUN
fbem-21439	12	29	strategies	strategy	NOUN
fbem-21439	12	30	.	.	PUNCT
fbem-21439	13	1	ai	ai	AUX
fbem-21439	13	2	chatbots	chatbot	NOUN
fbem-21439	13	3	have	have	AUX
fbem-21439	13	4	emerged	emerge	VERB
fbem-21439	13	5	as	as	ADP
fbem-21439	13	6	a	a	DET
fbem-21439	13	7	potential	potential	ADJ
fbem-21439	13	8	customer	customer	NOUN
fbem-21439	13	9	service	service	NOUN
fbem-21439	13	10	application	application	NOUN
fbem-21439	13	11	for	for	ADP
fbem-21439	13	12	providing	provide	VERB
fbem-21439	13	13	24/7	24/7	NUM
fbem-21439	13	14	customer	customer	NOUN
fbem-21439	13	15	service	service	NOUN
fbem-21439	13	16	.	.	PUNCT
fbem-21439	14	1	statistics	statistic	NOUN
fbem-21439	14	2	show	show	VERB
fbem-21439	14	3	that	that	SCONJ
fbem-21439	14	4	nearly	nearly	ADV
fbem-21439	14	5	a	a	DET
fbem-21439	14	6	quarter	quarter	NOUN
fbem-21439	14	7	of	of	ADP
fbem-21439	14	8	customer	customer	NOUN
fbem-21439	14	9	service	service	NOUN
fbem-21439	14	10	organizations	organization	NOUN
fbem-21439	14	11	have	have	AUX
fbem-21439	14	12	adopted	adopt	VERB
fbem-21439	14	13	ai	ai	VERB
fbem-21439	14	14	chatbots	chatbot	NOUN
fbem-21439	14	15	for	for	ADP
fbem-21439	14	16	customer	customer	NOUN
fbem-21439	14	17	service	service	NOUN
fbem-21439	14	18	(	(	PUNCT
fbem-21439	14	19	gartner	gartner	NOUN
fbem-21439	14	20	,	,	PUNCT
fbem-21439	14	21	2019	2019	NUM
fbem-21439	14	22	)	)	PUNCT
fbem-21439	14	23	,	,	PUNCT
fbem-21439	14	24	and	and	CCONJ
fbem-21439	14	25	the	the	DET
fbem-21439	14	26	related	related	ADJ
fbem-21439	14	27	market	market	NOUN
fbem-21439	14	28	is	be	AUX
fbem-21439	14	29	expected	expect	VERB
fbem-21439	14	30	to	to	PART
fbem-21439	14	31	grow	grow	VERB
fbem-21439	14	32	to	to	ADP
fbem-21439	14	33	more	more	ADJ
fbem-21439	14	34	than	than	ADP
fbem-21439	14	35	$	$	SYM
fbem-21439	14	36	142	142	NUM
fbem-21439	14	37	billion	billion	NUM
fbem-21439	14	38	by	by	ADP
fbem-21439	14	39	the	the	DET
fbem-21439	14	40	end	end	NOUN
fbem-21439	14	41	of	of	ADP
fbem-21439	14	42	2024	2024	NUM
fbem-21439	14	43	(	(	PUNCT
fbem-21439	14	44	yuen,2022	yuen,2022	NOUN
fbem-21439	14	45	)	)	PUNCT
fbem-21439	14	46	.	.	PUNCT
fbem-21439	15	1	the	the	DET
fbem-21439	15	2	application	application	NOUN
fbem-21439	15	3	of	of	ADP
fbem-21439	15	4	advanced	advanced	ADJ
fbem-21439	15	5	chatbot	chatbot	NOUN
fbem-21439	15	6	technology	technology	NOUN
fbem-21439	15	7	in	in	ADP
fbem-21439	15	8	the	the	DET
fbem-21439	15	9	consumer	consumer	NOUN
fbem-21439	15	10	market	market	NOUN
fbem-21439	15	11	continues	continue	VERB
fbem-21439	15	12	to	to	PART
fbem-21439	15	13	increase	increase	VERB
fbem-21439	15	14	.	.	PUNCT
fbem-21439	16	1	when	when	SCONJ
fbem-21439	16	2	asked	ask	VERB
fbem-21439	16	3	which	which	DET
fbem-21439	16	4	features	feature	NOUN
fbem-21439	16	5	of	of	ADP
fbem-21439	16	6	ai	ai	PROPN
fbem-21439	16	7	chatbots	chatbot	NOUN
fbem-21439	16	8	are	be	AUX
fbem-21439	16	9	most	most	ADV
fbem-21439	16	10	appealing	appealing	ADJ
fbem-21439	16	11	to	to	ADP
fbem-21439	16	12	them	they	PRON
fbem-21439	16	13	,	,	PUNCT
fbem-21439	16	14	chinese	chinese	ADJ
fbem-21439	16	15	consumers	consumer	NOUN
fbem-21439	16	16	are	be	AUX
fbem-21439	16	17	interested	interested	ADJ
fbem-21439	16	18	in	in	ADP
fbem-21439	16	19	using	use	VERB
fbem-21439	16	20	various	various	ADJ
fbem-21439	16	21	features	feature	NOUN
fbem-21439	16	22	of	of	ADP
fbem-21439	16	23	chatbots	chatbot	NOUN
fbem-21439	16	24	,	,	PUNCT
fbem-21439	16	25	including	include	VERB
fbem-21439	16	26	searching	search	VERB
fbem-21439	16	27	for	for	ADP
fbem-21439	16	28	product	product	NOUN
fbem-21439	16	29	information	information	NOUN
fbem-21439	16	30	(	(	PUNCT
fbem-21439	16	31	46	46	NUM
fbem-21439	16	32	percent	percent	NOUN
fbem-21439	16	33	;	;	PUNCT
fbem-21439	16	34	global	global	ADJ
fbem-21439	16	35	:	:	PUNCT
fbem-21439	16	36	44	44	NUM
fbem-21439	16	37	percent	percent	NOUN
fbem-21439	16	38	)	)	PUNCT
fbem-21439	16	39	,	,	PUNCT
fbem-21439	16	40	personalized	personalize	VERB
fbem-21439	16	41	offers	offer	NOUN
fbem-21439	16	42	(	(	PUNCT
fbem-21439	16	43	40	40	NUM
fbem-21439	16	44	percent	percent	NOUN
fbem-21439	16	45	;	;	PUNCT
fbem-21439	16	46	worldwide	worldwide	ADV
fbem-21439	16	47	:	:	PUNCT
fbem-21439	16	48	31	31	NUM
fbem-21439	16	49	%	%	NOUN
fbem-21439	16	50	)	)	PUNCT
fbem-21439	16	51	,	,	PUNCT
fbem-21439	16	52	send	send	VERB
fbem-21439	16	53	alerts	alert	NOUN
fbem-21439	16	54	and	and	CCONJ
fbem-21439	16	55	updates	update	NOUN
fbem-21439	16	56	about	about	ADP
fbem-21439	16	57	products	product	NOUN
fbem-21439	16	58	(	(	PUNCT
fbem-21439	16	59	39	39	NUM
fbem-21439	16	60	%	%	NOUN
fbem-21439	16	61	;	;	PUNCT
fbem-21439	16	62	worldwide	worldwide	ADV
fbem-21439	16	63	:	:	PUNCT
fbem-21439	16	64	34	34	NUM
fbem-21439	16	65	percent	percent	NOUN
fbem-21439	16	66	)	)	PUNCT
fbem-21439	16	67	,	,	PUNCT
fbem-21439	16	68	and	and	CCONJ
fbem-21439	16	69	enhancing	enhance	VERB
fbem-21439	16	70	customer	customer	NOUN
fbem-21439	16	71	service	service	NOUN
fbem-21439	16	72	and	and	CCONJ
fbem-21439	16	73	support	support	NOUN
fbem-21439	16	74	(	(	PUNCT
fbem-21439	16	75	30	30	NUM
fbem-21439	16	76	percent	percent	NOUN
fbem-21439	16	77	;	;	PUNCT
fbem-21439	16	78	worldwide	worldwide	ADV
fbem-21439	16	79	:	:	PUNCT
fbem-21439	16	80	35	35	NUM
fbem-21439	16	81	percent	percent	NOUN
fbem-21439	16	82	)	)	PUNCT
fbem-21439	16	83	.	.	PUNCT
fbem-21439	17	1	ai	ai	AUX
fbem-21439	17	2	chatbots	chatbot	NOUN
fbem-21439	17	3	have	have	VERB
fbem-21439	17	4	significant	significant	ADJ
fbem-21439	17	5	implications	implication	NOUN
fbem-21439	17	6	for	for	ADP
fbem-21439	17	7	the	the	DET
fbem-21439	17	8	retail	retail	ADJ
fbem-21439	17	9	and	and	CCONJ
fbem-21439	17	10	ecommerce	ecommerce	NOUN
fbem-21439	17	11	industries	industry	NOUN
fbem-21439	17	12	.	.	PUNCT
fbem-21439	18	1	by	by	ADP
fbem-21439	18	2	serving	serve	VERB
fbem-21439	18	3	and	and	CCONJ
fbem-21439	18	4	responding	respond	VERB
fbem-21439	18	5	to	to	ADP
fbem-21439	18	6	customers	customer	NOUN
fbem-21439	18	7	in	in	ADP
fbem-21439	18	8	a	a	DET
fbem-21439	18	9	timely	timely	ADJ
fbem-21439	18	10	manner	manner	NOUN
fbem-21439	18	11	,	,	PUNCT
fbem-21439	18	12	chatbots	chatbot	NOUN
fbem-21439	18	13	help	help	VERB
fbem-21439	18	14	increase	increase	VERB
fbem-21439	18	15	sales	sale	NOUN
fbem-21439	18	16	and	and	CCONJ
fbem-21439	18	17	conversion	conversion	NOUN
fbem-21439	18	18	rates	rate	NOUN
fbem-21439	18	19	,	,	PUNCT
fbem-21439	18	20	enhance	enhance	VERB
fbem-21439	18	21	the	the	DET
fbem-21439	18	22	shopping	shopping	NOUN
fbem-21439	18	23	experience	experience	NOUN
fbem-21439	18	24	,	,	PUNCT
fbem-21439	18	25	collect	collect	VERB
fbem-21439	18	26	customer	customer	NOUN
fbem-21439	18	27	data	datum	NOUN
fbem-21439	18	28	,	,	PUNCT
fbem-21439	18	29	and	and	CCONJ
fbem-21439	18	30	more	more	ADJ
fbem-21439	18	31	.	.	PUNCT
fbem-21439	19	1	although	although	SCONJ
fbem-21439	19	2	chatbots	chatbot	NOUN
fbem-21439	19	3	have	have	VERB
fbem-21439	19	4	special	special	ADJ
fbem-21439	19	5	functions	function	NOUN
fbem-21439	19	6	,	,	PUNCT
fbem-21439	19	7	there	there	PRON
fbem-21439	19	8	are	be	VERB
fbem-21439	19	9	still	still	ADV
fbem-21439	19	10	questions	question	NOUN
fbem-21439	19	11	about	about	ADP
fbem-21439	19	12	the	the	DET
fbem-21439	19	13	efficiency	efficiency	NOUN
fbem-21439	19	14	of	of	ADP
fbem-21439	19	15	such	such	ADJ
fbem-21439	19	16	applications	application	NOUN
fbem-21439	19	17	compared	compare	VERB
fbem-21439	19	18	to	to	ADP
fbem-21439	19	19	human	human	ADJ
fbem-21439	19	20	customer	customer	NOUN
fbem-21439	19	21	service	service	NOUN
fbem-21439	19	22	agents	agent	NOUN
fbem-21439	19	23	(	(	PUNCT
fbem-21439	19	24	(	(	PUNCT
fbem-21439	19	25	janssenetal	janssenetal	NOUN
fbem-21439	19	26	,	,	PUNCT
fbem-21439	19	27	2021	2021	NUM
fbem-21439	19	28	)	)	PUNCT
fbem-21439	19	29	.	.	PUNCT
fbem-21439	20	1	a	a	DET
fbem-21439	20	2	recent	recent	ADJ
fbem-21439	20	3	survey	survey	NOUN
fbem-21439	20	4	(	(	PUNCT
fbem-21439	20	5	chatbots	chatbot	NOUN
fbem-21439	20	6	,	,	PUNCT
fbem-21439	20	7	2018	2018	NUM
fbem-21439	20	8	)	)	PUNCT
fbem-21439	20	9	found	find	VERB
fbem-21439	20	10	that	that	SCONJ
fbem-21439	20	11	53	53	NUM
fbem-21439	20	12	%	%	NOUN
fbem-21439	20	13	of	of	ADP
fbem-21439	20	14	users	user	NOUN
fbem-21439	20	15	considered	consider	VERB
fbem-21439	20	16	customer	customer	NOUN
fbem-21439	20	17	service	service	NOUN
fbem-21439	20	18	chatbots	chatbot	NOUN
fbem-21439	20	19	to	to	PART
fbem-21439	20	20	be	be	AUX
fbem-21439	20	21	"	"	PUNCT
fbem-21439	20	22	ineffective	ineffective	ADJ
fbem-21439	20	23	"	"	PUNCT
fbem-21439	20	24	or	or	CCONJ
fbem-21439	20	25	only	only	ADV
fbem-21439	20	26	"	"	PUNCT
fbem-21439	20	27	somewhat	somewhat	ADV
fbem-21439	20	28	effective	effective	ADJ
fbem-21439	20	29	.	.	PUNCT
fbem-21439	20	30	"	"	PUNCT
fbem-21439	21	1	in	in	ADP
fbem-21439	21	2	particular	particular	ADJ
fbem-21439	21	3	,	,	PUNCT
fbem-21439	21	4	59	59	NUM
fbem-21439	21	5	%	%	NOUN
fbem-21439	21	6	of	of	ADP
fbem-21439	21	7	respondents	respondent	NOUN
fbem-21439	21	8	were	be	AUX
fbem-21439	21	9	frustrated	frustrate	VERB
fbem-21439	21	10	by	by	ADP
fbem-21439	21	11	repeating	repeat	VERB
fbem-21439	21	12	the	the	DET
fbem-21439	21	13	same	same	ADJ
fbem-21439	21	14	information	information	NOUN
fbem-21439	21	15	multiple	multiple	ADJ
fbem-21439	21	16	times	time	NOUN
fbem-21439	21	17	when	when	SCONJ
fbem-21439	21	18	chatbots	chatbot	NOUN
fbem-21439	21	19	were	be	AUX
fbem-21439	21	20	unable	unable	ADJ
fbem-21439	21	21	to	to	PART
fbem-21439	21	22	effectively	effectively	ADV
fbem-21439	21	23	meet	meet	VERB
fbem-21439	21	24	their	their	PRON
fbem-21439	21	25	needs	need	NOUN
fbem-21439	21	26	and	and	CCONJ
fbem-21439	21	27	had	have	VERB
fbem-21439	21	28	to	to	PART
fbem-21439	21	29	transfer	transfer	VERB
fbem-21439	21	30	related	related	ADJ
fbem-21439	21	31	tasks	task	NOUN
fbem-21439	21	32	to	to	ADP
fbem-21439	21	33	human	human	ADJ
fbem-21439	21	34	agents	agent	NOUN
fbem-21439	21	35	.	.	PUNCT
fbem-21439	22	1	therefore	therefore	ADV
fbem-21439	22	2	,	,	PUNCT
fbem-21439	22	3	in	in	ADP
fbem-21439	22	4	order	order	NOUN
fbem-21439	22	5	to	to	PART
fbem-21439	22	6	evaluate	evaluate	VERB
fbem-21439	22	7	the	the	DET
fbem-21439	22	8	effectiveness	effectiveness	NOUN
fbem-21439	22	9	of	of	ADP
fbem-21439	22	10	the	the	DET
fbem-21439	22	11	application	application	NOUN
fbem-21439	22	12	of	of	ADP
fbem-21439	22	13	chatbots	chatbot	NOUN
fbem-21439	22	14	in	in	ADP
fbem-21439	22	15	e	e	NOUN
fbem-21439	22	16	-	-	NOUN
fbem-21439	22	17	retail	retail	ADJ
fbem-21439	22	18	,	,	PUNCT
fbem-21439	22	19	this	this	DET
fbem-21439	22	20	paper	paper	NOUN
fbem-21439	22	21	analyzes	analyze	VERB
fbem-21439	22	22	the	the	DET
fbem-21439	22	23	background	background	NOUN
fbem-21439	22	24	of	of	ADP
fbem-21439	22	25	the	the	DET
fbem-21439	22	26	emergence	emergence	NOUN
fbem-21439	22	27	of	of	ADP
fbem-21439	22	28	chatbots	chatbot	NOUN
fbem-21439	22	29	and	and	CCONJ
fbem-21439	22	30	the	the	DET
fbem-21439	22	31	various	various	ADJ
fbem-21439	22	32	factors	factor	NOUN
fbem-21439	22	33	influencing	influence	VERB
fbem-21439	22	34	them	they	PRON
fbem-21439	22	35	,	,	PUNCT
fbem-21439	22	36	which	which	PRON
fbem-21439	22	37	are	be	AUX
fbem-21439	22	38	key	key	ADJ
fbem-21439	22	39	to	to	ADP
fbem-21439	22	40	improving	improve	VERB
fbem-21439	22	41	customer	customer	NOUN
fbem-21439	22	42	satisfaction	satisfaction	NOUN
fbem-21439	22	43	.	.	PUNCT
fbem-21439	23	1	2	2	X
fbem-21439	23	2	.	.	X
fbem-21439	23	3	literature	literature	NOUN
fbem-21439	23	4	review	review	PROPN
fbem-21439	23	5	and	and	CCONJ
fbem-21439	23	6	research	research	NOUN
fbem-21439	23	7	model	model	NOUN
fbem-21439	23	8	this	this	DET
fbem-21439	23	9	research	research	NOUN
fbem-21439	23	10	seeks	seek	VERB
fbem-21439	23	11	to	to	PART
fbem-21439	23	12	understand	understand	VERB
fbem-21439	23	13	and	and	CCONJ
fbem-21439	23	14	leverage	leverage	VERB
fbem-21439	23	15	the	the	DET
fbem-21439	23	16	determinants	determinant	NOUN
fbem-21439	23	17	of	of	ADP
fbem-21439	23	18	user	user	NOUN
fbem-21439	23	19	technology	technology	NOUN
fbem-21439	23	20	acceptance	acceptance	NOUN
fbem-21439	23	21	to	to	ADP
fbem-21439	23	22	influence	influence	NOUN
fbem-21439	23	23	technology	technology	NOUN
fbem-21439	23	24	design	design	NOUN
fbem-21439	23	25	and	and	CCONJ
fbem-21439	23	26	implementation	implementation	NOUN
fbem-21439	23	27	processes	process	NOUN
fbem-21439	23	28	to	to	PART
fbem-21439	23	29	minimize	minimize	VERB
fbem-21439	23	30	user	user	NOUN
fbem-21439	23	31	resistance	resistance	NOUN
fbem-21439	23	32	and	and	CCONJ
fbem-21439	23	33	improve	improve	VERB
fbem-21439	23	34	user	user	NOUN
fbem-21439	23	35	satisfaction	satisfaction	NOUN
fbem-21439	23	36	.	.	PUNCT
fbem-21439	24	1	tam	tam	PROPN
fbem-21439	24	2	is	be	AUX
fbem-21439	24	3	a	a	DET
fbem-21439	24	4	theoretical	theoretical	ADJ
fbem-21439	24	5	model	model	NOUN
fbem-21439	24	6	that	that	PRON
fbem-21439	24	7	predicts	predict	VERB
fbem-21439	24	8	how	how	SCONJ
fbem-21439	24	9	users	user	NOUN
fbem-21439	24	10	will	will	AUX
fbem-21439	24	11	accept	accept	VERB
fbem-21439	24	12	and	and	CCONJ
fbem-21439	24	13	use	use	VERB
fbem-21439	24	14	a	a	DET
fbem-21439	24	15	given	give	VERB
fbem-21439	24	16	piece	piece	NOUN
fbem-21439	24	17	of	of	ADP
fbem-21439	24	18	information	information	NOUN
fbem-21439	24	19	technology	technology	NOUN
fbem-21439	24	20	.	.	PUNCT
fbem-21439	25	1	it	it	PRON
fbem-21439	25	2	prescribes	prescribe	VERB
fbem-21439	25	3	231	231	NUM
fbem-21439	25	4	contingent	contingent	ADJ
fbem-21439	25	5	relationships	relationship	NOUN
fbem-21439	25	6	between	between	ADP
fbem-21439	25	7	external	external	ADJ
fbem-21439	25	8	variables	variable	NOUN
fbem-21439	25	9	,	,	PUNCT
fbem-21439	25	10	belief	belief	NOUN
fbem-21439	25	11	and	and	CCONJ
fbem-21439	25	12	attitude	attitude	NOUN
fbem-21439	25	13	structures	structure	NOUN
fbem-21439	25	14	,	,	PUNCT
fbem-21439	25	15	and	and	CCONJ
fbem-21439	25	16	actual	actual	ADJ
fbem-21439	25	17	usage	usage	NOUN
fbem-21439	25	18	behavior	behavior	NOUN
fbem-21439	25	19	(	(	PUNCT
fbem-21439	25	20	hubona	hubona	PROPN
fbem-21439	25	21	et	et	PROPN
fbem-21439	25	22	al	al	PROPN
fbem-21439	25	23	.	.	PROPN
fbem-21439	25	24	,1996	,1996	PROPN
fbem-21439	25	25	)	)	PUNCT
fbem-21439	25	26	.	.	PUNCT
fbem-21439	26	1	the	the	DET
fbem-21439	26	2	model	model	NOUN
fbem-21439	26	3	suggests	suggest	VERB
fbem-21439	26	4	that	that	SCONJ
fbem-21439	26	5	when	when	SCONJ
fbem-21439	26	6	introducing	introduce	VERB
fbem-21439	26	7	users	user	NOUN
fbem-21439	26	8	to	to	ADP
fbem-21439	26	9	a	a	DET
fbem-21439	26	10	particular	particular	ADJ
fbem-21439	26	11	information	information	NOUN
fbem-21439	26	12	technology	technology	NOUN
fbem-21439	26	13	,	,	PUNCT
fbem-21439	26	14	a	a	DET
fbem-21439	26	15	number	number	NOUN
fbem-21439	26	16	of	of	ADP
fbem-21439	26	17	factors	factor	NOUN
fbem-21439	26	18	,	,	PUNCT
fbem-21439	26	19	in	in	ADP
fbem-21439	26	20	particular	particular	ADJ
fbem-21439	26	21	perceived	perceive	VERB
fbem-21439	26	22	usefulness	usefulness	NOUN
fbem-21439	26	23	and	and	CCONJ
fbem-21439	26	24	perceived	perceive	VERB
fbem-21439	26	25	ease	ease	NOUN
fbem-21439	26	26	of	of	ADP
fbem-21439	26	27	use	use	NOUN
fbem-21439	26	28	,	,	PUNCT
fbem-21439	26	29	influence	influence	VERB
fbem-21439	26	30	their	their	PRON
fbem-21439	26	31	decisions	decision	NOUN
fbem-21439	26	32	.	.	PUNCT
fbem-21439	27	1	since	since	SCONJ
fbem-21439	27	2	its	its	PRON
fbem-21439	27	3	introduction	introduction	NOUN
fbem-21439	27	4	by	by	ADP
fbem-21439	27	5	davis	davis	PROPN
fbem-21439	27	6	(	(	PUNCT
fbem-21439	27	7	1989	1989	NUM
fbem-21439	27	8	)	)	PUNCT
fbem-21439	27	9	,	,	PUNCT
fbem-21439	27	10	the	the	DET
fbem-21439	27	11	tam	tam	NOUN
fbem-21439	27	12	model	model	NOUN
fbem-21439	27	13	has	have	AUX
fbem-21439	27	14	been	be	AUX
fbem-21439	27	15	commonly	commonly	ADV
fbem-21439	27	16	used	use	VERB
fbem-21439	27	17	to	to	PART
fbem-21439	27	18	predict	predict	VERB
fbem-21439	27	19	the	the	DET
fbem-21439	27	20	acceptance	acceptance	NOUN
fbem-21439	27	21	,	,	PUNCT
fbem-21439	27	22	adoption	adoption	NOUN
fbem-21439	27	23	,	,	PUNCT
fbem-21439	27	24	and	and	CCONJ
fbem-21439	27	25	use	use	NOUN
fbem-21439	27	26	of	of	ADP
fbem-21439	27	27	information	information	NOUN
fbem-21439	27	28	systems	system	NOUN
fbem-21439	27	29	.	.	PUNCT
fbem-21439	28	1	however	however	ADV
fbem-21439	28	2	,	,	PUNCT
fbem-21439	28	3	in	in	ADP
fbem-21439	28	4	this	this	DET
fbem-21439	28	5	study	study	NOUN
fbem-21439	28	6	,	,	PUNCT
fbem-21439	28	7	the	the	DET
fbem-21439	28	8	tam	tam	NOUN
fbem-21439	28	9	model	model	NOUN
fbem-21439	28	10	is	be	AUX
fbem-21439	28	11	used	use	VERB
fbem-21439	28	12	for	for	ADP
fbem-21439	28	13	a	a	DET
fbem-21439	28	14	different	different	ADJ
fbem-21439	28	15	purpose	purpose	NOUN
fbem-21439	28	16	.	.	PUNCT
fbem-21439	29	1	instead	instead	ADV
fbem-21439	29	2	of	of	ADP
fbem-21439	29	3	predicting	predict	VERB
fbem-21439	29	4	the	the	DET
fbem-21439	29	5	acceptance	acceptance	NOUN
fbem-21439	29	6	and	and	CCONJ
fbem-21439	29	7	use	use	NOUN
fbem-21439	29	8	of	of	ADP
fbem-21439	29	9	information	information	NOUN
fbem-21439	29	10	systems	system	NOUN
fbem-21439	29	11	,	,	PUNCT
fbem-21439	29	12	this	this	DET
fbem-21439	29	13	study	study	NOUN
fbem-21439	29	14	analyze	analyze	VERB
fbem-21439	29	15	how	how	SCONJ
fbem-21439	29	16	tam	tam	NOUN
fbem-21439	29	17	factors	factor	NOUN
fbem-21439	29	18	may	may	AUX
fbem-21439	29	19	primarily	primarily	ADV
fbem-21439	29	20	contribute	contribute	VERB
fbem-21439	29	21	to	to	ADP
fbem-21439	29	22	improving	improve	VERB
fbem-21439	29	23	customer	customer	NOUN
fbem-21439	29	24	satisfaction	satisfaction	NOUN
fbem-21439	29	25	.	.	PUNCT
fbem-21439	30	1	at	at	ADP
fbem-21439	30	2	present	present	ADJ
fbem-21439	30	3	,	,	PUNCT
fbem-21439	30	4	there	there	PRON
fbem-21439	30	5	is	be	VERB
fbem-21439	30	6	no	no	DET
fbem-21439	30	7	comprehensive	comprehensive	ADJ
fbem-21439	30	8	literature	literature	NOUN
fbem-21439	30	9	on	on	ADP
fbem-21439	30	10	customer	customer	NOUN
fbem-21439	30	11	perception	perception	NOUN
fbem-21439	30	12	of	of	ADP
fbem-21439	30	13	tam	tam	NOUN
fbem-21439	30	14	factor	factor	NOUN
fbem-21439	30	15	,	,	PUNCT
fbem-21439	30	16	and	and	CCONJ
fbem-21439	30	17	the	the	DET
fbem-21439	30	18	influence	influence	NOUN
fbem-21439	30	19	of	of	ADP
fbem-21439	30	20	external	external	ADJ
fbem-21439	30	21	variables	variable	NOUN
fbem-21439	30	22	such	such	ADJ
fbem-21439	30	23	as	as	ADP
fbem-21439	30	24	information	information	NOUN
fbem-21439	30	25	quality	quality	NOUN
fbem-21439	30	26	,	,	PUNCT
fbem-21439	30	27	availability	availability	NOUN
fbem-21439	30	28	,	,	PUNCT
fbem-21439	30	29	self	self	NOUN
fbem-21439	30	30	-	-	PUNCT
fbem-21439	30	31	efficacy	efficacy	NOUN
fbem-21439	30	32	,	,	PUNCT
fbem-21439	30	33	perceived	perceive	VERB
fbem-21439	30	34	enjoyment	enjoyment	NOUN
fbem-21439	30	35	and	and	CCONJ
fbem-21439	30	36	subjective	subjective	ADJ
fbem-21439	30	37	normative	normative	ADJ
fbem-21439	30	38	factors	factor	NOUN
fbem-21439	30	39	on	on	ADP
fbem-21439	30	40	customer	customer	NOUN
fbem-21439	30	41	e	e	NOUN
fbem-21439	30	42	-	-	NOUN
fbem-21439	30	43	satisfaction	satisfaction	NOUN
fbem-21439	30	44	.	.	PUNCT
fbem-21439	31	1	e	e	X
fbem-21439	31	2	-	-	NOUN
fbem-21439	31	3	satisfaction	satisfaction	NOUN
fbem-21439	31	4	is	be	AUX
fbem-21439	31	5	an	an	DET
fbem-21439	31	6	important	important	ADJ
fbem-21439	31	7	content	content	NOUN
fbem-21439	31	8	in	in	ADP
fbem-21439	31	9	the	the	DET
fbem-21439	31	10	literature	literature	NOUN
fbem-21439	31	11	related	relate	VERB
fbem-21439	31	12	to	to	ADP
fbem-21439	31	13	online	online	ADJ
fbem-21439	31	14	services	service	NOUN
fbem-21439	31	15	,	,	PUNCT
fbem-21439	31	16	because	because	SCONJ
fbem-21439	31	17	it	it	PRON
fbem-21439	31	18	affects	affect	VERB
fbem-21439	31	19	the	the	DET
fbem-21439	31	20	user	user	NOUN
fbem-21439	31	21	's	's	PART
fbem-21439	31	22	decision	decision	NOUN
fbem-21439	31	23	whether	whether	SCONJ
fbem-21439	31	24	to	to	PART
fbem-21439	31	25	continue	continue	VERB
fbem-21439	31	26	using	use	VERB
fbem-21439	31	27	the	the	DET
fbem-21439	31	28	distribution	distribution	NOUN
fbem-21439	31	29	channel	channel	NOUN
fbem-21439	31	30	(	(	PUNCT
fbem-21439	31	31	lin	lin	PROPN
fbem-21439	31	32	and	and	CCONJ
fbem-21439	31	33	san	san	PROPN
fbem-21439	31	34	,	,	PUNCT
fbem-21439	31	35	2009	2009	NUM
fbem-21439	31	36	)	)	PUNCT
fbem-21439	31	37	.	.	PUNCT
fbem-21439	32	1	szymanski	szymanski	VERB
fbem-21439	32	2	and	and	CCONJ
fbem-21439	32	3	hise	hise	ADJ
fbem-21439	32	4	(	(	PUNCT
fbem-21439	32	5	2000	2000	NUM
fbem-21439	32	6	)	)	PUNCT
fbem-21439	32	7	view	view	NOUN
fbem-21439	32	8	e	e	NOUN
fbem-21439	32	9	-	-	NOUN
fbem-21439	32	10	satisfaction	satisfaction	NOUN
fbem-21439	32	11	as	as	ADP
fbem-21439	32	12	a	a	DET
fbem-21439	32	13	user	user	NOUN
fbem-21439	32	14	's	's	PART
fbem-21439	32	15	judgment	judgment	NOUN
fbem-21439	32	16	of	of	ADP
fbem-21439	32	17	their	their	PRON
fbem-21439	32	18	overall	overall	ADJ
fbem-21439	32	19	online	online	ADJ
fbem-21439	32	20	experience	experience	NOUN
fbem-21439	32	21	over	over	ADP
fbem-21439	32	22	a	a	DET
fbem-21439	32	23	period	period	NOUN
fbem-21439	32	24	of	of	ADP
fbem-21439	32	25	time	time	NOUN
fbem-21439	32	26	.	.	PUNCT
fbem-21439	33	1	in	in	ADP
fbem-21439	33	2	this	this	DET
fbem-21439	33	3	paper	paper	NOUN
fbem-21439	33	4	,	,	PUNCT
fbem-21439	33	5	e	e	NOUN
fbem-21439	33	6	-	-	NOUN
fbem-21439	33	7	satisfaction	satisfaction	NOUN
fbem-21439	33	8	measures	measure	VERB
fbem-21439	33	9	the	the	DET
fbem-21439	33	10	degree	degree	NOUN
fbem-21439	33	11	to	to	PART
fbem-21439	33	12	which	which	PRON
fbem-21439	33	13	users	user	NOUN
fbem-21439	33	14	are	be	AUX
fbem-21439	33	15	satisfied	satisfied	ADJ
fbem-21439	33	16	and	and	CCONJ
fbem-21439	33	17	dissatisfied	dissatisfied	ADJ
fbem-21439	33	18	with	with	ADP
fbem-21439	33	19	the	the	DET
fbem-21439	33	20	use	use	NOUN
fbem-21439	33	21	of	of	ADP
fbem-21439	33	22	ai	ai	ADJ
fbem-21439	33	23	chatbots	chatbot	NOUN
fbem-21439	33	24	.	.	PUNCT
fbem-21439	34	1	bansal	bansal	NOUN
fbem-21439	34	2	(	(	PUNCT
fbem-21439	34	3	2004	2004	NUM
fbem-21439	34	4	)	)	PUNCT
fbem-21439	34	5	reviewed	review	VERB
fbem-21439	34	6	many	many	ADJ
fbem-21439	34	7	studies	study	NOUN
fbem-21439	34	8	on	on	ADP
fbem-21439	34	9	the	the	DET
fbem-21439	34	10	factors	factor	NOUN
fbem-21439	34	11	that	that	PRON
fbem-21439	34	12	influence	influence	VERB
fbem-21439	34	13	e	e	NOUN
fbem-21439	34	14	-	-	NOUN
fbem-21439	34	15	satisfaction	satisfaction	NOUN
fbem-21439	34	16	.	.	PUNCT
fbem-21439	35	1	they	they	PRON
fbem-21439	35	2	found	find	VERB
fbem-21439	35	3	that	that	SCONJ
fbem-21439	35	4	most	most	ADJ
fbem-21439	35	5	of	of	ADP
fbem-21439	35	6	the	the	DET
fbem-21439	35	7	variables	variable	NOUN
fbem-21439	35	8	that	that	PRON
fbem-21439	35	9	contribute	contribute	VERB
fbem-21439	35	10	to	to	ADP
fbem-21439	35	11	e	e	NOUN
fbem-21439	35	12	-	-	NOUN
fbem-21439	35	13	satisfaction	satisfaction	NOUN
fbem-21439	35	14	are	be	AUX
fbem-21439	35	15	either	either	ADV
fbem-21439	35	16	related	relate	VERB
fbem-21439	35	17	to	to	ADP
fbem-21439	35	18	the	the	DET
fbem-21439	35	19	website	website	NOUN
fbem-21439	35	20	or	or	CCONJ
fbem-21439	35	21	the	the	DET
fbem-21439	35	22	perceived	perceive	VERB
fbem-21439	35	23	value	value	NOUN
fbem-21439	35	24	of	of	ADP
fbem-21439	35	25	the	the	DET
fbem-21439	35	26	website	website	NOUN
fbem-21439	35	27	and	and	CCONJ
fbem-21439	35	28	this	this	DET
fbem-21439	35	29	classification	classification	NOUN
fbem-21439	35	30	of	of	ADP
fbem-21439	35	31	variables	variable	NOUN
fbem-21439	35	32	that	that	PRON
fbem-21439	35	33	produce	produce	VERB
fbem-21439	35	34	e	e	NOUN
fbem-21439	35	35	-	-	NOUN
fbem-21439	35	36	satisfaction	satisfaction	NOUN
fbem-21439	35	37	is	be	AUX
fbem-21439	35	38	clearly	clearly	ADV
fbem-21439	35	39	related	relate	VERB
fbem-21439	35	40	to	to	ADP
fbem-21439	35	41	the	the	DET
fbem-21439	35	42	quality	quality	NOUN
fbem-21439	35	43	-	-	PUNCT
fbem-21439	35	44	of	of	ADP
fbem-21439	35	45	-	-	PUNCT
fbem-21439	35	46	service	service	NOUN
fbem-21439	35	47	factor	factor	NOUN
fbem-21439	35	48	rather	rather	ADV
fbem-21439	35	49	than	than	ADP
fbem-21439	35	50	the	the	DET
fbem-21439	35	51	tam	tam	NOUN
fbem-21439	35	52	factor	factor	NOUN
fbem-21439	35	53	.	.	PUNCT
fbem-21439	36	1	some	some	DET
fbem-21439	36	2	scholars	scholar	NOUN
fbem-21439	36	3	have	have	AUX
fbem-21439	36	4	conducted	conduct	VERB
fbem-21439	36	5	in	in	ADP
fbem-21439	36	6	-	-	PUNCT
fbem-21439	36	7	depth	depth	NOUN
fbem-21439	36	8	studies	study	NOUN
fbem-21439	36	9	on	on	ADP
fbem-21439	36	10	the	the	DET
fbem-21439	36	11	relationship	relationship	NOUN
fbem-21439	36	12	between	between	ADP
fbem-21439	36	13	different	different	ADJ
fbem-21439	36	14	factors	factor	NOUN
fbem-21439	36	15	such	such	ADJ
fbem-21439	36	16	as	as	ADP
fbem-21439	36	17	e	e	NOUN
fbem-21439	36	18	-	-	NOUN
fbem-21439	36	19	service	service	ADJ
fbem-21439	36	20	quality	quality	NOUN
fbem-21439	36	21	,	,	PUNCT
fbem-21439	36	22	reliability	reliability	NOUN
fbem-21439	36	23	,	,	PUNCT
fbem-21439	36	24	responsiveness	responsiveness	NOUN
fbem-21439	36	25	,	,	PUNCT
fbem-21439	36	26	personalization	personalization	NOUN
fbem-21439	36	27	,	,	PUNCT
fbem-21439	36	28	security	security	NOUN
fbem-21439	36	29	,	,	PUNCT
fbem-21439	36	30	trust	trust	NOUN
fbem-21439	36	31	,	,	PUNCT
fbem-21439	36	32	interactivity	interactivity	NOUN
fbem-21439	36	33	,	,	PUNCT
fbem-21439	36	34	accessibility	accessibility	NOUN
fbem-21439	36	35	and	and	CCONJ
fbem-21439	36	36	e	e	NOUN
fbem-21439	36	37	-	-	NOUN
fbem-21439	36	38	satisfaction	satisfaction	NOUN
fbem-21439	36	39	,	,	PUNCT
fbem-21439	36	40	and	and	CCONJ
fbem-21439	36	41	most	most	ADJ
fbem-21439	36	42	of	of	ADP
fbem-21439	36	43	these	these	DET
fbem-21439	36	44	studies	study	NOUN
fbem-21439	36	45	have	have	AUX
fbem-21439	36	46	found	find	VERB
fbem-21439	36	47	a	a	DET
fbem-21439	36	48	positive	positive	ADJ
fbem-21439	36	49	correlation	correlation	NOUN
fbem-21439	36	50	between	between	ADP
fbem-21439	36	51	e	e	NOUN
fbem-21439	36	52	-	-	NOUN
fbem-21439	36	53	quality	quality	ADJ
fbem-21439	36	54	factors	factor	NOUN
fbem-21439	36	55	and	and	CCONJ
fbem-21439	36	56	e	e	NOUN
fbem-21439	36	57	-	-	NOUN
fbem-21439	36	58	satisfaction	satisfaction	NOUN
fbem-21439	36	59	.	.	PUNCT
fbem-21439	37	1	however	however	ADV
fbem-21439	37	2	,	,	PUNCT
fbem-21439	37	3	few	few	ADJ
fbem-21439	37	4	articles	article	NOUN
fbem-21439	37	5	attempt	attempt	VERB
fbem-21439	37	6	to	to	PART
fbem-21439	37	7	link	link	VERB
fbem-21439	37	8	tam	tam	NOUN
fbem-21439	37	9	factor	factor	NOUN
fbem-21439	37	10	with	with	ADP
fbem-21439	37	11	e	e	NOUN
fbem-21439	37	12	-	-	NOUN
fbem-21439	37	13	satisfaction	satisfaction	NOUN
fbem-21439	37	14	and	and	CCONJ
fbem-21439	37	15	eloyalty	eloyalty	NOUN
fbem-21439	37	16	in	in	ADP
fbem-21439	37	17	the	the	DET
fbem-21439	37	18	environment	environment	NOUN
fbem-21439	37	19	of	of	ADP
fbem-21439	37	20	online	online	ADJ
fbem-21439	37	21	shopping	shopping	NOUN
fbem-21439	37	22	.	.	PUNCT
fbem-21439	38	1	lin	lin	PROPN
fbem-21439	38	2	and	and	CCONJ
fbem-21439	38	3	sun	sun	PROPN
fbem-21439	38	4	(	(	PUNCT
fbem-21439	38	5	2009	2009	NUM
fbem-21439	38	6	)	)	PUNCT
fbem-21439	38	7	conducted	conduct	VERB
fbem-21439	38	8	a	a	DET
fbem-21439	38	9	study	study	NOUN
fbem-21439	38	10	and	and	CCONJ
fbem-21439	38	11	found	find	VERB
fbem-21439	38	12	that	that	SCONJ
fbem-21439	38	13	tam	tam	NOUN
fbem-21439	38	14	factor	factor	NOUN
fbem-21439	38	15	had	have	VERB
fbem-21439	38	16	a	a	DET
fbem-21439	38	17	significant	significant	ADJ
fbem-21439	38	18	positive	positive	ADJ
fbem-21439	38	19	correlation	correlation	NOUN
fbem-21439	38	20	with	with	ADP
fbem-21439	38	21	e	e	NOUN
fbem-21439	38	22	-	-	NOUN
fbem-21439	38	23	satisfaction	satisfaction	NOUN
fbem-21439	38	24	and	and	CCONJ
fbem-21439	38	25	eloyalty	eloyalty	NOUN
fbem-21439	38	26	.	.	PUNCT
fbem-21439	39	1	however	however	ADV
fbem-21439	39	2	,	,	PUNCT
fbem-21439	39	3	the	the	DET
fbem-21439	39	4	influence	influence	NOUN
fbem-21439	39	5	of	of	ADP
fbem-21439	39	6	different	different	ADJ
fbem-21439	39	7	tam	tam	NOUN
fbem-21439	39	8	factors	factor	NOUN
fbem-21439	39	9	on	on	ADP
fbem-21439	39	10	e	e	NOUN
fbem-21439	39	11	-	-	NOUN
fbem-21439	39	12	satisfaction	satisfaction	NOUN
fbem-21439	39	13	and	and	CCONJ
fbem-21439	39	14	e	e	NOUN
fbem-21439	39	15	-	-	NOUN
fbem-21439	39	16	loyalty	loyalty	NOUN
fbem-21439	39	17	was	be	AUX
fbem-21439	39	18	not	not	PART
fbem-21439	39	19	clearly	clearly	ADV
fbem-21439	39	20	defined	define	VERB
fbem-21439	39	21	in	in	ADP
fbem-21439	39	22	their	their	PRON
fbem-21439	39	23	research	research	NOUN
fbem-21439	39	24	.	.	PUNCT
fbem-21439	40	1	instead	instead	ADV
fbem-21439	40	2	,	,	PUNCT
fbem-21439	40	3	all	all	DET
fbem-21439	40	4	the	the	DET
fbem-21439	40	5	factors	factor	NOUN
fbem-21439	40	6	were	be	AUX
fbem-21439	40	7	aggregated	aggregate	VERB
fbem-21439	40	8	into	into	ADP
fbem-21439	40	9	a	a	DET
fbem-21439	40	10	structure	structure	NOUN
fbem-21439	40	11	called	call	VERB
fbem-21439	40	12	the	the	DET
fbem-21439	40	13	"	"	PUNCT
fbem-21439	40	14	technology	technology	NOUN
fbem-21439	40	15	acceptance	acceptance	NOUN
fbem-21439	40	16	factor	factor	NOUN
fbem-21439	40	17	"	"	PUNCT
fbem-21439	40	18	.	.	PUNCT
fbem-21439	41	1	as	as	ADP
fbem-21439	41	2	a	a	DET
fbem-21439	41	3	result	result	NOUN
fbem-21439	41	4	,	,	PUNCT
fbem-21439	41	5	there	there	PRON
fbem-21439	41	6	is	be	VERB
fbem-21439	41	7	no	no	DET
fbem-21439	41	8	precise	precise	ADJ
fbem-21439	41	9	definition	definition	NOUN
fbem-21439	41	10	as	as	ADP
fbem-21439	41	11	to	to	ADP
fbem-21439	41	12	which	which	PRON
fbem-21439	41	13	or	or	CCONJ
fbem-21439	41	14	how	how	SCONJ
fbem-21439	41	15	each	each	DET
fbem-21439	41	16	tam	tam	NOUN
fbem-21439	41	17	factor	factor	NOUN
fbem-21439	41	18	may	may	AUX
fbem-21439	41	19	affect	affect	VERB
fbem-21439	41	20	e	e	NOUN
fbem-21439	41	21	-	-	NOUN
fbem-21439	41	22	satisfaction	satisfaction	NOUN
fbem-21439	41	23	.	.	PUNCT
fbem-21439	42	1	in	in	ADP
fbem-21439	42	2	this	this	DET
fbem-21439	42	3	study	study	NOUN
fbem-21439	42	4	,	,	PUNCT
fbem-21439	42	5	two	two	NUM
fbem-21439	42	6	factors	factor	NOUN
fbem-21439	42	7	of	of	ADP
fbem-21439	42	8	tam	tam	NOUN
fbem-21439	42	9	are	be	AUX
fbem-21439	42	10	proposed	propose	VERB
fbem-21439	42	11	perceived	perceive	VERB
fbem-21439	42	12	ease	ease	NOUN
fbem-21439	42	13	of	of	ADP
fbem-21439	42	14	use	use	NOUN
fbem-21439	42	15	(	(	PUNCT
fbem-21439	42	16	peou	peou	ADV
fbem-21439	42	17	)	)	PUNCT
fbem-21439	42	18	and	and	CCONJ
fbem-21439	42	19	perceived	perceive	VERB
fbem-21439	42	20	usefulness	usefulness	NOUN
fbem-21439	42	21	(	(	PUNCT
fbem-21439	42	22	pu	pu	PROPN
fbem-21439	42	23	)	)	PUNCT
fbem-21439	42	24	,	,	PUNCT
fbem-21439	42	25	as	as	ADV
fbem-21439	42	26	well	well	ADV
fbem-21439	42	27	as	as	ADP
fbem-21439	42	28	five	five	NUM
fbem-21439	42	29	other	other	ADJ
fbem-21439	42	30	external	external	ADJ
fbem-21439	42	31	factors	factor	NOUN
fbem-21439	42	32	:	:	PUNCT
fbem-21439	42	33	information	information	NOUN
fbem-21439	42	34	quality	quality	NOUN
fbem-21439	42	35	(	(	PUNCT
fbem-21439	42	36	inf	inf	NOUN
fbem-21439	42	37	)	)	PUNCT
fbem-21439	42	38	,	,	PUNCT
fbem-21439	42	39	usability	usability	NOUN
fbem-21439	42	40	(	(	PUNCT
fbem-21439	42	41	us	us	PROPN
fbem-21439	42	42	)	)	PUNCT
fbem-21439	42	43	,	,	PUNCT
fbem-21439	42	44	selfefficacy	selfefficacy	NOUN
fbem-21439	42	45	(	(	PUNCT
fbem-21439	42	46	slef	slef	PROPN
fbem-21439	42	47	)	)	PUNCT
fbem-21439	42	48	,	,	PUNCT
fbem-21439	42	49	perceived	perceive	VERB
fbem-21439	42	50	enjoyment	enjoyment	NOUN
fbem-21439	42	51	(	(	PUNCT
fbem-21439	42	52	enj	enj	NOUN
fbem-21439	42	53	)	)	PUNCT
fbem-21439	42	54	,	,	PUNCT
fbem-21439	42	55	and	and	CCONJ
fbem-21439	42	56	subjective	subjective	ADJ
fbem-21439	42	57	norms	norm	NOUN
fbem-21439	42	58	(	(	PUNCT
fbem-21439	42	59	sn	sn	INTJ
fbem-21439	42	60	)	)	PUNCT
fbem-21439	42	61	as	as	ADP
fbem-21439	42	62	independent	independent	ADJ
fbem-21439	42	63	variables	variable	NOUN
fbem-21439	42	64	affecting	affect	VERB
fbem-21439	42	65	satisfaction	satisfaction	NOUN
fbem-21439	42	66	.	.	PUNCT
fbem-21439	43	1	although	although	SCONJ
fbem-21439	43	2	some	some	DET
fbem-21439	43	3	previous	previous	ADJ
fbem-21439	43	4	tam	tam	NOUN
fbem-21439	43	5	studies	study	NOUN
fbem-21439	43	6	acknowledged	acknowledge	VERB
fbem-21439	43	7	that	that	SCONJ
fbem-21439	43	8	the	the	DET
fbem-21439	43	9	existence	existence	NOUN
fbem-21439	43	10	of	of	ADP
fbem-21439	43	11	external	external	ADJ
fbem-21439	43	12	variables	variable	NOUN
fbem-21439	43	13	had	have	VERB
fbem-21439	43	14	an	an	DET
fbem-21439	43	15	impact	impact	NOUN
fbem-21439	43	16	on	on	ADP
fbem-21439	43	17	perceived	perceive	VERB
fbem-21439	43	18	usefulness	usefulness	NOUN
fbem-21439	43	19	and	and	CCONJ
fbem-21439	43	20	perceived	perceive	VERB
fbem-21439	43	21	ease	ease	NOUN
fbem-21439	43	22	of	of	ADP
fbem-21439	43	23	use	use	NOUN
fbem-21439	43	24	,	,	PUNCT
fbem-21439	43	25	most	most	ADJ
fbem-21439	43	26	tam	tam	PROPN
fbem-21439	43	27	studies	study	NOUN
fbem-21439	43	28	ignored	ignore	VERB
fbem-21439	43	29	the	the	DET
fbem-21439	43	30	evaluation	evaluation	NOUN
fbem-21439	43	31	of	of	ADP
fbem-21439	43	32	these	these	DET
fbem-21439	43	33	variables	variable	NOUN
fbem-21439	43	34	.	.	PUNCT
fbem-21439	44	1	as	as	ADP
fbem-21439	44	2	a	a	DET
fbem-21439	44	3	result	result	NOUN
fbem-21439	44	4	,	,	PUNCT
fbem-21439	44	5	most	most	ADJ
fbem-21439	44	6	tam	tam	X
fbem-21439	44	7	studies	study	NOUN
fbem-21439	44	8	and	and	CCONJ
fbem-21439	44	9	extensions	extension	NOUN
fbem-21439	44	10	do	do	AUX
fbem-21439	44	11	not	not	PART
fbem-21439	44	12	adequately	adequately	ADV
fbem-21439	44	13	account	account	VERB
fbem-21439	44	14	for	for	ADP
fbem-21439	44	15	users	user	NOUN
fbem-21439	44	16	'	'	PART
fbem-21439	44	17	external	external	ADJ
fbem-21439	44	18	difficulties	difficulty	NOUN
fbem-21439	44	19	and	and	CCONJ
fbem-21439	44	20	psychological	psychological	ADJ
fbem-21439	44	21	interactions	interaction	NOUN
fbem-21439	44	22	with	with	ADP
fbem-21439	44	23	a	a	DET
fbem-21439	44	24	given	give	VERB
fbem-21439	44	25	technology	technology	NOUN
fbem-21439	44	26	.	.	PUNCT
fbem-21439	45	1	the	the	DET
fbem-21439	45	2	role	role	NOUN
fbem-21439	45	3	of	of	ADP
fbem-21439	45	4	external	external	ADJ
fbem-21439	45	5	variables	variable	NOUN
fbem-21439	45	6	that	that	PRON
fbem-21439	45	7	influence	influence	NOUN
fbem-21439	45	8	tam	tam	NOUN
fbem-21439	45	9	usage	usage	NOUN
fbem-21439	45	10	behavior	behavior	NOUN
fbem-21439	45	11	has	have	AUX
fbem-21439	45	12	not	not	PART
fbem-21439	45	13	been	be	AUX
fbem-21439	45	14	well	well	ADV
fbem-21439	45	15	studied	study	VERB
fbem-21439	45	16	(	(	PUNCT
fbem-21439	45	17	hubona,1997	hubona,1997	NOUN
fbem-21439	45	18	)	)	PUNCT
fbem-21439	45	19	,	,	PUNCT
fbem-21439	45	20	venkatesh	venkatesh	PROPN
fbem-21439	45	21	(	(	PUNCT
fbem-21439	45	22	2000	2000	NUM
fbem-21439	45	23	)	)	PUNCT
fbem-21439	45	24	argues	argue	VERB
fbem-21439	45	25	that	that	SCONJ
fbem-21439	45	26	the	the	DET
fbem-21439	45	27	initial	initial	ADJ
fbem-21439	45	28	drivers	driver	NOUN
fbem-21439	45	29	of	of	ADP
fbem-21439	45	30	perceived	perceive	VERB
fbem-21439	45	31	ease	ease	NOUN
fbem-21439	45	32	of	of	ADP
fbem-21439	45	33	use	use	NOUN
fbem-21439	45	34	depend	depend	VERB
fbem-21439	45	35	heavily	heavily	ADV
fbem-21439	45	36	on	on	ADP
fbem-21439	45	37	individual	individual	ADJ
fbem-21439	45	38	difference	difference	NOUN
fbem-21439	45	39	variables	variable	NOUN
fbem-21439	45	40	and	and	CCONJ
fbem-21439	45	41	situational	situational	ADJ
fbem-21439	45	42	characteristics	characteristic	NOUN
fbem-21439	45	43	.	.	PUNCT
fbem-21439	46	1	the	the	DET
fbem-21439	46	2	tam	tam	PROPN
fbem-21439	46	3	study	study	NOUN
fbem-21439	46	4	conducted	conduct	VERB
fbem-21439	46	5	by	by	ADP
fbem-21439	46	6	hubona	hubona	PROPN
fbem-21439	46	7	provides	provide	VERB
fbem-21439	46	8	perhaps	perhaps	ADV
fbem-21439	46	9	the	the	DET
fbem-21439	46	10	most	most	ADV
fbem-21439	46	11	extensive	extensive	ADJ
fbem-21439	46	12	assessment	assessment	NOUN
fbem-21439	46	13	of	of	ADP
fbem-21439	46	14	the	the	DET
fbem-21439	46	15	effect	effect	NOUN
fbem-21439	46	16	of	of	ADP
fbem-21439	46	17	external	external	ADJ
fbem-21439	46	18	variables	variable	NOUN
fbem-21439	46	19	on	on	ADP
fbem-21439	46	20	actual	actual	ADJ
fbem-21439	46	21	system	system	NOUN
fbem-21439	46	22	use	use	NOUN
fbem-21439	46	23	(	(	PUNCT
fbem-21439	46	24	i.e.	i.e.	X
fbem-21439	46	25	,	,	PUNCT
fbem-21439	46	26	usage	usage	NOUN
fbem-21439	46	27	behavior	behavior	NOUN
fbem-21439	46	28	)	)	PUNCT
fbem-21439	46	29	(	(	PUNCT
fbem-21439	46	30	burton	burton	PROPN
fbem-21439	46	31	-	-	PUNCT
fbem-21439	46	32	jones	jones	PROPN
fbem-21439	46	33	and	and	CCONJ
fbem-21439	46	34	hubon	hubon	NOUN
fbem-21439	46	35	,	,	PUNCT
fbem-21439	46	36	2005	2005	NUM
fbem-21439	46	37	,	,	PUNCT
fbem-21439	46	38	hubon	hubon	NOUN
fbem-21439	46	39	and	and	CCONJ
fbem-21439	46	40	burton	burton	PROPN
fbem-21439	46	41	-	-	PUNCT
fbem-21439	46	42	jones	jones	PROPN
fbem-21439	46	43	,	,	PUNCT
fbem-21439	46	44	2022	2022	NUM
fbem-21439	46	45	,	,	PUNCT
fbem-21439	46	46	hubon	hubon	NOUN
fbem-21439	46	47	and	and	CCONJ
fbem-21439	46	48	geitz	geitz	NOUN
fbem-21439	46	49	,	,	PUNCT
fbem-21439	46	50	1997	1997	NUM
fbem-21439	46	51	,	,	PUNCT
fbem-21439	46	52	and	and	CCONJ
fbem-21439	46	53	hubon	hubon	NOUN
fbem-21439	46	54	and	and	CCONJ
fbem-21439	46	55	kennick	kennick	PROPN
fbem-21439	46	56	,	,	PUNCT
fbem-21439	46	57	1996	1996	NUM
fbem-21439	46	58	)	)	PUNCT
fbem-21439	46	59	.	.	PUNCT
fbem-21439	47	1	although	although	SCONJ
fbem-21439	47	2	tam	tam	NOUN
fbem-21439	47	3	factors	factor	NOUN
fbem-21439	47	4	have	have	AUX
fbem-21439	47	5	been	be	AUX
fbem-21439	47	6	used	use	VERB
fbem-21439	47	7	as	as	ADP
fbem-21439	47	8	quality	quality	NOUN
fbem-21439	47	9	factors	factor	NOUN
fbem-21439	47	10	in	in	ADP
fbem-21439	47	11	different	different	ADJ
fbem-21439	47	12	studies	study	NOUN
fbem-21439	47	13	,	,	PUNCT
fbem-21439	47	14	there	there	PRON
fbem-21439	47	15	is	be	VERB
fbem-21439	47	16	a	a	DET
fbem-21439	47	17	lack	lack	NOUN
fbem-21439	47	18	of	of	ADP
fbem-21439	47	19	focused	focused	ADJ
fbem-21439	47	20	discussion	discussion	NOUN
fbem-21439	47	21	in	in	ADP
fbem-21439	47	22	the	the	DET
fbem-21439	47	23	literature	literature	NOUN
fbem-21439	47	24	on	on	ADP
fbem-21439	47	25	the	the	DET
fbem-21439	47	26	importance	importance	NOUN
fbem-21439	47	27	of	of	ADP
fbem-21439	47	28	tam	tam	NOUN
fbem-21439	47	29	factors	factor	NOUN
fbem-21439	47	30	as	as	ADP
fbem-21439	47	31	strong	strong	ADJ
fbem-21439	47	32	predictors	predictor	NOUN
fbem-21439	47	33	of	of	ADP
fbem-21439	47	34	customer	customer	NOUN
fbem-21439	47	35	satisfaction	satisfaction	NOUN
fbem-21439	47	36	in	in	ADP
fbem-21439	47	37	an	an	DET
fbem-21439	47	38	ai	ai	ADJ
fbem-21439	47	39	chatbot	chatbot	NOUN
fbem-21439	47	40	environment	environment	NOUN
fbem-21439	47	41	.	.	PUNCT
fbem-21439	48	1	information	information	NOUN
fbem-21439	48	2	quality	quality	NOUN
fbem-21439	48	3	refers	refer	VERB
fbem-21439	48	4	to	to	ADP
fbem-21439	48	5	"	"	PUNCT
fbem-21439	48	6	the	the	DET
fbem-21439	48	7	quality	quality	NOUN
fbem-21439	48	8	of	of	ADP
fbem-21439	48	9	the	the	DET
fbem-21439	48	10	information	information	NOUN
fbem-21439	48	11	provided	provide	VERB
fbem-21439	48	12	by	by	ADP
fbem-21439	48	13	the	the	DET
fbem-21439	48	14	portal	portal	NOUN
fbem-21439	48	15	and	and	CCONJ
fbem-21439	48	16	its	its	PRON
fbem-21439	48	17	usefulness	usefulness	NOUN
fbem-21439	48	18	to	to	ADP
fbem-21439	48	19	users	user	NOUN
fbem-21439	48	20	to	to	ADP
fbem-21439	48	21	the	the	DET
fbem-21439	48	22	extent	extent	NOUN
fbem-21439	48	23	that	that	SCONJ
fbem-21439	48	24	users	user	NOUN
fbem-21439	48	25	can	can	AUX
fbem-21439	48	26	achieve	achieve	VERB
fbem-21439	48	27	the	the	DET
fbem-21439	48	28	stated	state	VERB
fbem-21439	48	29	goals	goal	NOUN
fbem-21439	48	30	of	of	ADP
fbem-21439	48	31	the	the	DET
fbem-21439	48	32	system	system	NOUN
fbem-21439	48	33	"	"	PUNCT
fbem-21439	48	34	.	.	PUNCT
fbem-21439	49	1	when	when	SCONJ
fbem-21439	49	2	studying	study	VERB
fbem-21439	49	3	the	the	DET
fbem-21439	49	4	overall	overall	ADJ
fbem-21439	49	5	information	information	NOUN
fbem-21439	49	6	system	system	NOUN
fbem-21439	49	7	success	success	NOUN
fbem-21439	49	8	of	of	ADP
fbem-21439	49	9	any	any	DET
fbem-21439	49	10	given	give	VERB
fbem-21439	49	11	system	system	NOUN
fbem-21439	49	12	,	,	PUNCT
fbem-21439	49	13	information	information	NOUN
fbem-21439	49	14	quality	quality	NOUN
fbem-21439	49	15	is	be	AUX
fbem-21439	49	16	considered	consider	VERB
fbem-21439	49	17	to	to	PART
fbem-21439	49	18	be	be	AUX
fbem-21439	49	19	one	one	NUM
fbem-21439	49	20	of	of	ADP
fbem-21439	49	21	the	the	DET
fbem-21439	49	22	most	most	ADV
fbem-21439	49	23	important	important	ADJ
fbem-21439	49	24	success	success	NOUN
fbem-21439	49	25	factors	factor	NOUN
fbem-21439	49	26	(	(	PUNCT
fbem-21439	49	27	mckinney	mckinney	PROPN
fbem-21439	49	28	et	et	PROPN
fbem-21439	49	29	al	al	PROPN
fbem-21439	49	30	.	.	PROPN
fbem-21439	49	31	,	,	PUNCT
fbem-21439	49	32	2002	2002	NUM
fbem-21439	49	33	)	)	PUNCT
fbem-21439	49	34	.	.	PUNCT
fbem-21439	50	1	information	information	NOUN
fbem-21439	50	2	quality	quality	NOUN
fbem-21439	50	3	is	be	AUX
fbem-21439	50	4	the	the	DET
fbem-21439	50	5	customer	customer	NOUN
fbem-21439	50	6	's	's	PART
fbem-21439	50	7	perception	perception	NOUN
fbem-21439	50	8	of	of	ADP
fbem-21439	50	9	the	the	DET
fbem-21439	50	10	quality	quality	NOUN
fbem-21439	50	11	of	of	ADP
fbem-21439	50	12	information	information	NOUN
fbem-21439	50	13	about	about	ADP
fbem-21439	50	14	products	product	NOUN
fbem-21439	50	15	or	or	CCONJ
fbem-21439	50	16	services	service	NOUN
fbem-21439	50	17	offered	offer	VERB
fbem-21439	50	18	by	by	ADP
fbem-21439	50	19	a	a	DET
fbem-21439	50	20	website	website	NOUN
fbem-21439	50	21	(	(	PUNCT
fbem-21439	50	22	pudjihardjo	pudjihardjo	NOUN
fbem-21439	50	23	,	,	PUNCT
fbem-21439	50	24	2015	2015	NUM
fbem-21439	50	25	)	)	PUNCT
fbem-21439	50	26	.	.	PUNCT
fbem-21439	51	1	kim	kim	PROPN
fbem-21439	51	2	et	et	PROPN
fbem-21439	51	3	al	al	PROPN
fbem-21439	51	4	.	.	PROPN
fbem-21439	52	1	(	(	PUNCT
fbem-21439	52	2	2016	2016	NUM
fbem-21439	52	3	)	)	PUNCT
fbem-21439	52	4	shows	show	VERB
fbem-21439	52	5	that	that	SCONJ
fbem-21439	52	6	when	when	SCONJ
fbem-21439	52	7	customers	customer	NOUN
fbem-21439	52	8	receive	receive	VERB
fbem-21439	52	9	a	a	DET
fbem-21439	52	10	good	good	ADJ
fbem-21439	52	11	piece	piece	NOUN
fbem-21439	52	12	of	of	ADP
fbem-21439	52	13	information	information	NOUN
fbem-21439	52	14	,	,	PUNCT
fbem-21439	52	15	they	they	PRON
fbem-21439	52	16	tend	tend	VERB
fbem-21439	52	17	to	to	PART
fbem-21439	52	18	influence	influence	VERB
fbem-21439	52	19	others	other	NOUN
fbem-21439	52	20	'	'	PART
fbem-21439	52	21	purchasing	purchasing	NOUN
fbem-21439	52	22	decisions	decision	NOUN
fbem-21439	52	23	.	.	PUNCT
fbem-21439	53	1	chen	chen	PROPN
fbem-21439	53	2	et	et	PROPN
fbem-21439	53	3	al	al	PROPN
fbem-21439	53	4	.	.	PROPN
fbem-21439	53	5	(	(	PUNCT
fbem-21439	53	6	2014	2014	NUM
fbem-21439	53	7	)	)	PUNCT
fbem-21439	53	8	also	also	ADV
fbem-21439	53	9	pointed	point	VERB
fbem-21439	53	10	out	out	ADP
fbem-21439	53	11	that	that	SCONJ
fbem-21439	53	12	the	the	PRON
fbem-21439	53	13	higher	high	ADJ
fbem-21439	53	14	the	the	DET
fbem-21439	53	15	quality	quality	NOUN
fbem-21439	53	16	of	of	ADP
fbem-21439	53	17	information	information	NOUN
fbem-21439	53	18	,	,	PUNCT
fbem-21439	53	19	the	the	PRON
fbem-21439	53	20	more	more	ADJ
fbem-21439	53	21	users	user	NOUN
fbem-21439	53	22	will	will	AUX
fbem-21439	53	23	feel	feel	VERB
fbem-21439	53	24	it	it	PRON
fbem-21439	53	25	.	.	PUNCT
fbem-21439	54	1	in	in	ADP
fbem-21439	54	2	summary	summary	NOUN
fbem-21439	54	3	,	,	PUNCT
fbem-21439	54	4	hypothesis	hypothesis	NOUN
fbem-21439	54	5	1	1	NUM
fbem-21439	54	6	was	be	AUX
fbem-21439	54	7	proposed	propose	VERB
fbem-21439	54	8	:	:	PUNCT
fbem-21439	54	9	h1	h1	PROPN
fbem-21439	54	10	:	:	PUNCT
fbem-21439	54	11	the	the	DET
fbem-21439	54	12	perceived	perceive	VERB
fbem-21439	54	13	ease	ease	NOUN
fbem-21439	54	14	-	-	PUNCT
fbem-21439	54	15	of	of	ADP
fbem-21439	54	16	-	-	PUNCT
fbem-21439	54	17	use	use	NOUN
fbem-21439	54	18	of	of	ADP
fbem-21439	54	19	ai	ai	PRON
fbem-21439	54	20	chatbots	chatbot	NOUN
fbem-21439	54	21	is	be	AUX
fbem-21439	54	22	positively	positively	ADV
fbem-21439	54	23	affected	affect	VERB
fbem-21439	54	24	by	by	ADP
fbem-21439	54	25	information	information	NOUN
fbem-21439	54	26	quality	quality	NOUN
fbem-21439	54	27	.	.	PUNCT
fbem-21439	55	1	less	less	ADJ
fbem-21439	55	2	emphasis	emphasis	NOUN
fbem-21439	55	3	has	have	AUX
fbem-21439	55	4	been	be	AUX
fbem-21439	55	5	placed	place	VERB
fbem-21439	55	6	on	on	ADP
fbem-21439	55	7	the	the	DET
fbem-21439	55	8	assessment	assessment	NOUN
fbem-21439	55	9	of	of	ADP
fbem-21439	55	10	customer	customer	NOUN
fbem-21439	55	11	characteristics	characteristic	NOUN
fbem-21439	55	12	,	,	PUNCT
fbem-21439	55	13	that	that	PRON
fbem-21439	55	14	contribute	contribute	VERB
fbem-21439	55	15	significantly	significantly	ADV
fbem-21439	55	16	to	to	ADP
fbem-21439	55	17	the	the	DET
fbem-21439	55	18	user	user	NOUN
fbem-21439	55	19	's	's	PART
fbem-21439	55	20	perception	perception	NOUN
fbem-21439	55	21	and	and	CCONJ
fbem-21439	55	22	satisfaction	satisfaction	NOUN
fbem-21439	55	23	with	with	ADP
fbem-21439	55	24	the	the	DET
fbem-21439	55	25	technology	technology	NOUN
fbem-21439	55	26	.	.	PUNCT
fbem-21439	56	1	in	in	ADP
fbem-21439	56	2	essence	essence	NOUN
fbem-21439	56	3	,	,	PUNCT
fbem-21439	56	4	there	there	PRON
fbem-21439	56	5	is	be	VERB
fbem-21439	56	6	a	a	DET
fbem-21439	56	7	reasonable	reasonable	ADJ
fbem-21439	56	8	assumption	assumption	NOUN
fbem-21439	56	9	that	that	SCONJ
fbem-21439	56	10	usability	usability	NOUN
fbem-21439	56	11	is	be	AUX
fbem-21439	56	12	a	a	DET
fbem-21439	56	13	prerequisite	prerequisite	NOUN
fbem-21439	56	14	for	for	ADP
fbem-21439	56	15	acceptance	acceptance	NOUN
fbem-21439	56	16	.	.	PUNCT
fbem-21439	57	1	thus	thus	ADV
fbem-21439	57	2	,	,	PUNCT
fbem-21439	57	3	if	if	SCONJ
fbem-21439	57	4	a	a	DET
fbem-21439	57	5	technology	technology	NOUN
fbem-21439	57	6	is	be	AUX
fbem-21439	57	7	perceived	perceive	VERB
fbem-21439	57	8	to	to	PART
fbem-21439	57	9	be	be	AUX
fbem-21439	57	10	highly	highly	ADV
fbem-21439	57	11	available	available	ADJ
fbem-21439	57	12	and	and	CCONJ
fbem-21439	57	13	useful	useful	ADJ
fbem-21439	57	14	,	,	PUNCT
fbem-21439	57	15	it	it	PRON
fbem-21439	57	16	is	be	AUX
fbem-21439	57	17	likely	likely	ADJ
fbem-21439	57	18	to	to	PART
fbem-21439	57	19	be	be	AUX
fbem-21439	57	20	highly	highly	ADV
fbem-21439	57	21	accepted	accept	VERB
fbem-21439	57	22	by	by	ADP
fbem-21439	57	23	its	its	PRON
fbem-21439	57	24	intended	intended	ADJ
fbem-21439	57	25	users	user	NOUN
fbem-21439	57	26	.	.	PUNCT
fbem-21439	58	1	this	this	PRON
fbem-21439	58	2	is	be	AUX
fbem-21439	58	3	often	often	ADV
fbem-21439	58	4	not	not	PART
fbem-21439	58	5	the	the	DET
fbem-21439	58	6	case	case	NOUN
fbem-21439	58	7	,	,	PUNCT
fbem-21439	58	8	as	as	SCONJ
fbem-21439	58	9	many	many	ADJ
fbem-21439	58	10	technologies	technology	NOUN
fbem-21439	58	11	are	be	AUX
fbem-21439	58	12	considered	consider	VERB
fbem-21439	58	13	highly	highly	ADV
fbem-21439	58	14	available	available	ADJ
fbem-21439	58	15	and	and	CCONJ
fbem-21439	58	16	useful	useful	ADJ
fbem-21439	58	17	but	but	CCONJ
fbem-21439	58	18	are	be	AUX
fbem-21439	58	19	never	never	ADV
fbem-21439	58	20	accepted	accept	VERB
fbem-21439	58	21	by	by	ADP
fbem-21439	58	22	their	their	PRON
fbem-21439	58	23	target	target	NOUN
fbem-21439	58	24	users	user	NOUN
fbem-21439	58	25	(	(	PUNCT
fbem-21439	58	26	dillon	dillon	PROPN
fbem-21439	58	27	,	,	PUNCT
fbem-21439	58	28	2001	2001	NUM
fbem-21439	58	29	)	)	PUNCT
fbem-21439	58	30	,	,	PUNCT
fbem-21439	58	31	and	and	CCONJ
fbem-21439	58	32	these	these	DET
fbem-21439	58	33	technologies	technology	NOUN
fbem-21439	58	34	are	be	AUX
fbem-21439	58	35	developed	develop	VERB
fbem-21439	58	36	without	without	ADP
fbem-21439	58	37	full	full	ADJ
fbem-21439	58	38	knowledge	knowledge	NOUN
fbem-21439	58	39	of	of	ADP
fbem-21439	58	40	the	the	DET
fbem-21439	58	41	target	target	NOUN
fbem-21439	58	42	user	user	NOUN
fbem-21439	58	43	group	group	NOUN
fbem-21439	58	44	.	.	PUNCT
fbem-21439	59	1	regarding	regard	VERB
fbem-21439	59	2	the	the	DET
fbem-21439	59	3	usability	usability	NOUN
fbem-21439	59	4	of	of	ADP
fbem-21439	59	5	chatbots	chatbot	NOUN
fbem-21439	59	6	,	,	PUNCT
fbem-21439	59	7	this	this	PRON
fbem-21439	59	8	refers	refer	VERB
fbem-21439	59	9	to	to	ADP
fbem-21439	59	10	how	how	SCONJ
fbem-21439	59	11	easy	easy	ADJ
fbem-21439	59	12	it	it	PRON
fbem-21439	59	13	is	be	AUX
fbem-21439	59	14	to	to	PART
fbem-21439	59	15	use	use	VERB
fbem-21439	59	16	a	a	DET
fbem-21439	59	17	chatbot	chatbot	NOUN
fbem-21439	59	18	,	,	PUNCT
fbem-21439	59	19	but	but	CCONJ
fbem-21439	59	20	if	if	SCONJ
fbem-21439	59	21	customers	customer	NOUN
fbem-21439	59	22	do	do	AUX
fbem-21439	59	23	not	not	PART
fbem-21439	59	24	understand	understand	VERB
fbem-21439	59	25	how	how	SCONJ
fbem-21439	59	26	to	to	PART
fbem-21439	59	27	use	use	VERB
fbem-21439	59	28	a	a	DET
fbem-21439	59	29	chatbot	chatbot	NOUN
fbem-21439	59	30	,	,	PUNCT
fbem-21439	59	31	they	they	PRON
fbem-21439	59	32	will	will	AUX
fbem-21439	59	33	not	not	PART
fbem-21439	59	34	use	use	VERB
fbem-21439	59	35	certain	certain	ADJ
fbem-21439	59	36	features	feature	NOUN
fbem-21439	59	37	and	and	CCONJ
fbem-21439	59	38	the	the	DET
fbem-21439	59	39	chatbot	chatbot	NOUN
fbem-21439	59	40	will	will	AUX
fbem-21439	59	41	not	not	PART
fbem-21439	59	42	reach	reach	VERB
fbem-21439	59	43	its	its	PRON
fbem-21439	59	44	potential	potential	NOUN
fbem-21439	59	45	.	.	PUNCT
fbem-21439	60	1	this	this	PRON
fbem-21439	60	2	can	can	AUX
fbem-21439	60	3	have	have	VERB
fbem-21439	60	4	a	a	DET
fbem-21439	60	5	limiting	limit	VERB
fbem-21439	60	6	effect	effect	NOUN
fbem-21439	60	7	on	on	ADP
fbem-21439	60	8	the	the	DET
fbem-21439	60	9	effectiveness	effectiveness	NOUN
fbem-21439	60	10	of	of	ADP
fbem-21439	60	11	the	the	DET
fbem-21439	60	12	chatbot	chatbot	NOUN
fbem-21439	60	13	and	and	CCONJ
fbem-21439	60	14	can	can	AUX
fbem-21439	60	15	lead	lead	VERB
fbem-21439	60	16	to	to	ADP
fbem-21439	60	17	customer	customer	NOUN
fbem-21439	60	18	dissatisfaction	dissatisfaction	NOUN
fbem-21439	60	19	.	.	PUNCT
fbem-21439	61	1	to	to	PART
fbem-21439	61	2	sum	sum	VERB
fbem-21439	61	3	up	up	ADP
fbem-21439	61	4	,	,	PUNCT
fbem-21439	61	5	hypothesis	hypothesis	NOUN
fbem-21439	61	6	2	2	NUM
fbem-21439	61	7	is	be	AUX
fbem-21439	61	8	proposed	propose	VERB
fbem-21439	61	9	:	:	PUNCT
fbem-21439	62	1	h2	h2	NOUN
fbem-21439	62	2	:	:	PUNCT
fbem-21439	62	3	the	the	DET
fbem-21439	62	4	perceived	perceive	VERB
fbem-21439	62	5	ease	ease	NOUN
fbem-21439	62	6	of	of	ADP
fbem-21439	62	7	use	use	NOUN
fbem-21439	62	8	of	of	ADP
fbem-21439	62	9	ai	ai	PRON
fbem-21439	62	10	chatbots	chatbot	NOUN
fbem-21439	62	11	is	be	AUX
fbem-21439	62	12	positively	positively	ADV
fbem-21439	62	13	affected	affect	VERB
fbem-21439	62	14	by	by	ADP
fbem-21439	62	15	usability	usability	NOUN
fbem-21439	62	16	.	.	PUNCT
fbem-21439	63	1	self	self	NOUN
fbem-21439	63	2	-	-	PUNCT
fbem-21439	63	3	efficacy	efficacy	NOUN
fbem-21439	63	4	refers	refer	VERB
fbem-21439	63	5	to	to	ADP
fbem-21439	63	6	a	a	DET
fbem-21439	63	7	person	person	NOUN
fbem-21439	63	8	's	's	PART
fbem-21439	63	9	confidence	confidence	NOUN
fbem-21439	63	10	in	in	ADP
fbem-21439	63	11	their	their	PRON
fbem-21439	63	12	ability	ability	NOUN
fbem-21439	63	13	to	to	PART
fbem-21439	63	14	perform	perform	VERB
fbem-21439	63	15	a	a	DET
fbem-21439	63	16	particular	particular	ADJ
fbem-21439	63	17	task	task	NOUN
fbem-21439	63	18	or	or	CCONJ
fbem-21439	63	19	behavior	behavior	NOUN
fbem-21439	63	20	(	(	PUNCT
fbem-21439	63	21	bandura	bandura	NOUN
fbem-21439	63	22	,	,	PUNCT
fbem-21439	63	23	1986	1986	NUM
fbem-21439	63	24	)	)	PUNCT
fbem-21439	63	25	.	.	PUNCT
fbem-21439	64	1	more	more	ADV
fbem-21439	64	2	specifically	specifically	ADV
fbem-21439	64	3	,	,	PUNCT
fbem-21439	64	4	self	self	NOUN
fbem-21439	64	5	-	-	PUNCT
fbem-21439	64	6	efficacy	efficacy	NOUN
fbem-21439	64	7	measures	measure	NOUN
fbem-21439	64	8	a	a	DET
fbem-21439	64	9	person	person	NOUN
fbem-21439	64	10	's	's	PART
fbem-21439	64	11	confidence	confidence	NOUN
fbem-21439	64	12	in	in	ADP
fbem-21439	64	13	mastering	master	VERB
fbem-21439	64	14	a	a	DET
fbem-21439	64	15	new	new	ADJ
fbem-21439	64	16	technology	technology	NOUN
fbem-21439	64	17	(	(	PUNCT
fbem-21439	64	18	compeau	compeau	NOUN
fbem-21439	64	19	and	and	CCONJ
fbem-21439	64	20	higgings	higging	NOUN
fbem-21439	64	21	,	,	PUNCT
fbem-21439	64	22	1995	1995	NUM
fbem-21439	64	23	)	)	PUNCT
fbem-21439	64	24	.	.	PUNCT
fbem-21439	65	1	if	if	SCONJ
fbem-21439	65	2	a	a	DET
fbem-21439	65	3	person	person	NOUN
fbem-21439	65	4	has	have	VERB
fbem-21439	65	5	a	a	DET
fbem-21439	65	6	high	high	ADJ
fbem-21439	65	7	sense	sense	NOUN
fbem-21439	65	8	of	of	ADP
fbem-21439	65	9	self	self	NOUN
fbem-21439	65	10	-	-	PUNCT
fbem-21439	65	11	efficacy	efficacy	NOUN
fbem-21439	65	12	,	,	PUNCT
fbem-21439	65	13	then	then	ADV
fbem-21439	65	14	that	that	DET
fbem-21439	65	15	person	person	NOUN
fbem-21439	65	16	will	will	AUX
fbem-21439	65	17	believe	believe	VERB
fbem-21439	65	18	that	that	SCONJ
fbem-21439	65	19	others	other	NOUN
fbem-21439	65	20	can	can	AUX
fbem-21439	65	21	successfully	successfully	ADV
fbem-21439	65	22	use	use	VERB
fbem-21439	65	23	the	the	DET
fbem-21439	65	24	technology	technology	NOUN
fbem-21439	65	25	.	.	PUNCT
fbem-21439	66	1	if	if	SCONJ
fbem-21439	66	2	one	one	PRON
fbem-21439	66	3	shows	show	VERB
fbem-21439	66	4	low	low	ADJ
fbem-21439	66	5	self	self	NOUN
fbem-21439	66	6	-	-	PUNCT
fbem-21439	66	7	efficacy	efficacy	NOUN
fbem-21439	66	8	,	,	PUNCT
fbem-21439	66	9	then	then	ADV
fbem-21439	66	10	one	one	PRON
fbem-21439	66	11	will	will	AUX
fbem-21439	66	12	believe	believe	VERB
fbem-21439	66	13	that	that	SCONJ
fbem-21439	66	14	others	other	NOUN
fbem-21439	66	15	will	will	AUX
fbem-21439	66	16	have	have	VERB
fbem-21439	66	17	trouble	trouble	NOUN
fbem-21439	66	18	using	use	VERB
fbem-21439	66	19	the	the	DET
fbem-21439	66	20	technology	technology	NOUN
fbem-21439	66	21	(	(	PUNCT
fbem-21439	66	22	lai	lai	PROPN
fbem-21439	66	23	,	,	PUNCT
fbem-21439	66	24	2008	2008	NUM
fbem-21439	66	25	)	)	PUNCT
fbem-21439	66	26	.	.	PUNCT
fbem-21439	67	1	venkatesh	venkatesh	PROPN
fbem-21439	67	2	and	and	CCONJ
fbem-21439	67	3	davis	davis	PROPN
fbem-21439	67	4	(	(	PUNCT
fbem-21439	67	5	1996	1996	NUM
fbem-21439	67	6	)	)	PUNCT
fbem-21439	67	7	found	find	VERB
fbem-21439	67	8	that	that	SCONJ
fbem-21439	67	9	self	self	NOUN
fbem-21439	67	10	-	-	PUNCT
fbem-21439	67	11	efficacy	efficacy	NOUN
fbem-21439	67	12	is	be	AUX
fbem-21439	67	13	a	a	DET
fbem-21439	67	14	determinant	determinant	NOUN
fbem-21439	67	15	of	of	ADP
fbem-21439	67	16	perceived	perceive	VERB
fbem-21439	67	17	ease	ease	NOUN
fbem-21439	67	18	of	of	ADP
fbem-21439	67	19	use	use	NOUN
fbem-21439	67	20	,	,	PUNCT
fbem-21439	67	21	both	both	CCONJ
fbem-21439	67	22	before	before	ADP
fbem-21439	67	23	and	and	CCONJ
fbem-21439	67	24	after	after	ADP
fbem-21439	67	25	actually	actually	ADV
fbem-21439	67	26	using	use	VERB
fbem-21439	67	27	a	a	DET
fbem-21439	67	28	system	system	NOUN
fbem-21439	67	29	(	(	PUNCT
fbem-21439	67	30	venkatesh	venkatesh	NOUN
fbem-21439	67	31	and	and	CCONJ
fbem-21439	67	32	davis	davis	PROPN
fbem-21439	67	33	,	,	PUNCT
fbem-21439	67	34	1996	1996	NUM
fbem-21439	67	35	)	)	PUNCT
fbem-21439	67	36	.	.	PUNCT
fbem-21439	68	1	other	other	ADJ
fbem-21439	68	2	tam	tam	PROPN
fbem-21439	68	3	researchers	researcher	NOUN
fbem-21439	68	4	have	have	AUX
fbem-21439	68	5	found	find	VERB
fbem-21439	68	6	that	that	SCONJ
fbem-21439	68	7	self	self	NOUN
fbem-21439	68	8	-	-	PUNCT
fbem-21439	68	9	efficacy	efficacy	NOUN
fbem-21439	68	10	has	have	VERB
fbem-21439	68	11	implications	implication	NOUN
fbem-21439	68	12	for	for	ADP
fbem-21439	68	13	tam	tam	PROPN
fbem-21439	68	14	(	(	PUNCT
fbem-21439	68	15	chen	chen	PROPN
fbem-21439	68	16	et	et	PROPN
fbem-21439	68	17	al	al	PROPN
fbem-21439	68	18	.	.	PROPN
fbem-21439	68	19	,	,	PUNCT
fbem-21439	68	20	2002	2002	NUM
fbem-21439	68	21	)	)	PUNCT
fbem-21439	68	22	.	.	PUNCT
fbem-21439	69	1	in	in	ADP
fbem-21439	69	2	summary	summary	NOUN
fbem-21439	69	3	,	,	PUNCT
fbem-21439	69	4	hypothesis	hypothesis	NOUN
fbem-21439	69	5	3	3	NUM
fbem-21439	69	6	is	be	AUX
fbem-21439	69	7	proposed	propose	VERB
fbem-21439	69	8	:	:	PUNCT
fbem-21439	69	9	h3	h3	VERB
fbem-21439	69	10	:	:	PUNCT
fbem-21439	69	11	the	the	DET
fbem-21439	69	12	perceived	perceive	VERB
fbem-21439	69	13	ease	ease	NOUN
fbem-21439	69	14	of	of	ADP
fbem-21439	69	15	use	use	NOUN
fbem-21439	69	16	of	of	ADP
fbem-21439	69	17	ai	ai	PRON
fbem-21439	69	18	chatbots	chatbot	NOUN
fbem-21439	69	19	is	be	AUX
fbem-21439	69	20	positively	positively	ADV
fbem-21439	69	21	affected	affect	VERB
fbem-21439	69	22	by	by	ADP
fbem-21439	69	23	self	self	NOUN
fbem-21439	69	24	-	-	PUNCT
fbem-21439	69	25	efficacy	efficacy	NOUN
fbem-21439	69	26	.	.	PUNCT
fbem-21439	70	1	perceived	perceive	VERB
fbem-21439	70	2	enjoyment	enjoyment	NOUN
fbem-21439	70	3	refers	refer	VERB
fbem-21439	70	4	to	to	ADP
fbem-21439	70	5	the	the	DET
fbem-21439	70	6	degree	degree	NOUN
fbem-21439	70	7	to	to	PART
fbem-21439	70	8	which	which	PRON
fbem-21439	70	9	the	the	DET
fbem-21439	70	10	activity	activity	NOUN
fbem-21439	70	11	itself	itself	PRON
fbem-21439	70	12	is	be	AUX
fbem-21439	70	13	perceived	perceive	VERB
fbem-21439	70	14	as	as	ADP
fbem-21439	70	15	enjoyable	enjoyable	ADJ
fbem-21439	70	16	in	in	ADP
fbem-21439	70	17	addition	addition	NOUN
fbem-21439	70	18	to	to	ADP
fbem-21439	70	19	any	any	DET
fbem-21439	70	20	performance	performance	NOUN
fbem-21439	70	21	consequences	consequence	NOUN
fbem-21439	70	22	arising	arise	VERB
fbem-21439	70	23	from	from	ADP
fbem-21439	70	24	using	use	VERB
fbem-21439	70	25	the	the	DET
fbem-21439	70	26	system	system	NOUN
fbem-21439	70	27	.	.	PUNCT
fbem-21439	71	1	venkatesh	venkatesh	PROPN
fbem-21439	71	2	and	and	CCONJ
fbem-21439	71	3	davis	davis	PROPN
fbem-21439	71	4	(	(	PUNCT
fbem-21439	71	5	2000	2000	NUM
fbem-21439	71	6	)	)	PUNCT
fbem-21439	71	7	.	.	PUNCT
fbem-21439	72	1	a	a	DET
fbem-21439	72	2	person	person	NOUN
fbem-21439	72	3	's	's	PART
fbem-21439	72	4	perceived	perceive	VERB
fbem-21439	72	5	enjoyment	enjoyment	NOUN
fbem-21439	72	6	of	of	ADP
fbem-21439	72	7	using	use	VERB
fbem-21439	72	8	technology	technology	NOUN
fbem-21439	72	9	can	can	AUX
fbem-21439	72	10	influence	influence	VERB
fbem-21439	72	11	the	the	DET
fbem-21439	72	12	intention	intention	NOUN
fbem-21439	72	13	and	and	CCONJ
fbem-21439	72	14	intensity	intensity	NOUN
fbem-21439	72	15	232	232	NUM
fbem-21439	72	16	of	of	ADP
fbem-21439	72	17	using	use	VERB
fbem-21439	72	18	the	the	DET
fbem-21439	72	19	technology	technology	NOUN
fbem-21439	72	20	(	(	PUNCT
fbem-21439	72	21	muslimah	muslimah	NOUN
fbem-21439	72	22	and	and	CCONJ
fbem-21439	72	23	aisyah	aisyah	NOUN
fbem-21439	72	24	,	,	PUNCT
fbem-21439	72	25	2016	2016	NUM
fbem-21439	72	26	)	)	PUNCT
fbem-21439	72	27	.	.	PUNCT
fbem-21439	73	1	a	a	DET
fbem-21439	73	2	person	person	NOUN
fbem-21439	73	3	's	's	PART
fbem-21439	73	4	convenience	convenience	NOUN
fbem-21439	73	5	and	and	CCONJ
fbem-21439	73	6	enjoyment	enjoyment	NOUN
fbem-21439	73	7	while	while	SCONJ
fbem-21439	73	8	using	use	VERB
fbem-21439	73	9	the	the	DET
fbem-21439	73	10	technology	technology	NOUN
fbem-21439	73	11	will	will	AUX
fbem-21439	73	12	make	make	VERB
fbem-21439	73	13	the	the	DET
fbem-21439	73	14	user	user	NOUN
fbem-21439	73	15	comfortable	comfortable	ADJ
fbem-21439	73	16	with	with	ADP
fbem-21439	73	17	the	the	DET
fbem-21439	73	18	perception	perception	NOUN
fbem-21439	73	19	of	of	ADP
fbem-21439	73	20	the	the	DET
fbem-21439	73	21	app	app	NOUN
fbem-21439	73	22	because	because	SCONJ
fbem-21439	73	23	they	they	PRON
fbem-21439	73	24	have	have	AUX
fbem-21439	73	25	achieved	achieve	VERB
fbem-21439	73	26	the	the	DET
fbem-21439	73	27	initial	initial	ADJ
fbem-21439	73	28	comfort	comfort	NOUN
fbem-21439	73	29	.	.	PUNCT
fbem-21439	74	1	the	the	DET
fbem-21439	74	2	tam	tam	PROPN
fbem-21439	74	3	model	model	NOUN
fbem-21439	74	4	discusses	discuss	VERB
fbem-21439	74	5	the	the	DET
fbem-21439	74	6	perception	perception	NOUN
fbem-21439	74	7	of	of	ADP
fbem-21439	74	8	comfort	comfort	NOUN
fbem-21439	74	9	,	,	PUNCT
fbem-21439	74	10	whereby	whereby	SCONJ
fbem-21439	74	11	a	a	DET
fbem-21439	74	12	person	person	NOUN
fbem-21439	74	13	's	's	PART
fbem-21439	74	14	attitude	attitude	NOUN
fbem-21439	74	15	toward	toward	ADP
fbem-21439	74	16	using	use	VERB
fbem-21439	74	17	a	a	DET
fbem-21439	74	18	technology	technology	NOUN
fbem-21439	74	19	depends	depend	VERB
fbem-21439	74	20	on	on	ADP
fbem-21439	74	21	how	how	SCONJ
fbem-21439	74	22	comfortable	comfortable	ADJ
fbem-21439	74	23	he	he	PRON
fbem-21439	74	24	feels	feel	VERB
fbem-21439	74	25	about	about	ADP
fbem-21439	74	26	the	the	DET
fbem-21439	74	27	person	person	NOUN
fbem-21439	74	28	believing	believe	VERB
fbem-21439	74	29	in	in	ADP
fbem-21439	74	30	using	use	VERB
fbem-21439	74	31	the	the	DET
fbem-21439	74	32	technology	technology	NOUN
fbem-21439	74	33	(	(	PUNCT
fbem-21439	74	34	venkatesh	venkatesh	NOUN
fbem-21439	74	35	and	and	CCONJ
fbem-21439	74	36	bala	bala	PROPN
fbem-21439	74	37	,	,	PUNCT
fbem-21439	74	38	2008	2008	NUM
fbem-21439	74	39	)	)	PUNCT
fbem-21439	74	40	.	.	PUNCT
fbem-21439	75	1	amelia	amelia	PROPN
fbem-21439	75	2	(	(	PUNCT
fbem-21439	75	3	2019	2019	NUM
fbem-21439	75	4	)	)	PUNCT
fbem-21439	75	5	shows	show	VERB
fbem-21439	75	6	that	that	SCONJ
fbem-21439	75	7	perceived	perceive	VERB
fbem-21439	75	8	enjoyment	enjoyment	NOUN
fbem-21439	75	9	has	have	VERB
fbem-21439	75	10	a	a	DET
fbem-21439	75	11	positive	positive	ADJ
fbem-21439	75	12	and	and	CCONJ
fbem-21439	75	13	significant	significant	ADJ
fbem-21439	75	14	effect	effect	NOUN
fbem-21439	75	15	on	on	ADP
fbem-21439	75	16	the	the	DET
fbem-21439	75	17	ease	ease	NOUN
fbem-21439	75	18	of	of	ADP
fbem-21439	75	19	use	use	NOUN
fbem-21439	75	20	of	of	ADP
fbem-21439	75	21	an	an	DET
fbem-21439	75	22	application	application	NOUN
fbem-21439	75	23	.	.	PUNCT
fbem-21439	76	1	the	the	DET
fbem-21439	76	2	higher	high	ADJ
fbem-21439	76	3	comfort	comfort	NOUN
fbem-21439	76	4	level	level	NOUN
fbem-21439	76	5	of	of	ADP
fbem-21439	76	6	using	use	VERB
fbem-21439	76	7	ai	ai	PART
fbem-21439	76	8	chatbots	chatbot	NOUN
fbem-21439	76	9	will	will	AUX
fbem-21439	76	10	affect	affect	VERB
fbem-21439	76	11	the	the	DET
fbem-21439	76	12	ease	ease	NOUN
fbem-21439	76	13	of	of	ADP
fbem-21439	76	14	use	use	NOUN
fbem-21439	76	15	of	of	ADP
fbem-21439	76	16	ai	ai	ADJ
fbem-21439	76	17	chatbots	chatbot	NOUN
fbem-21439	76	18	.	.	PUNCT
fbem-21439	77	1	based	base	VERB
fbem-21439	77	2	on	on	ADP
fbem-21439	77	3	the	the	DET
fbem-21439	77	4	explanations	explanation	NOUN
fbem-21439	77	5	already	already	ADV
fbem-21439	77	6	described	describe	VERB
fbem-21439	77	7	,	,	PUNCT
fbem-21439	77	8	the	the	DET
fbem-21439	77	9	following	follow	VERB
fbem-21439	77	10	hypothesis	hypothesis	NOUN
fbem-21439	77	11	can	can	AUX
fbem-21439	77	12	be	be	AUX
fbem-21439	77	13	formulated	formulate	VERB
fbem-21439	77	14	as	as	SCONJ
fbem-21439	77	15	follows	follow	VERB
fbem-21439	77	16	:	:	PUNCT
fbem-21439	77	17	h4	h4	NOUN
fbem-21439	77	18	:	:	PUNCT
fbem-21439	77	19	the	the	DET
fbem-21439	77	20	perceived	perceive	VERB
fbem-21439	77	21	ease	ease	NOUN
fbem-21439	77	22	of	of	ADP
fbem-21439	77	23	use	use	NOUN
fbem-21439	77	24	of	of	ADP
fbem-21439	77	25	ai	ai	PRON
fbem-21439	77	26	chatbots	chatbot	NOUN
fbem-21439	77	27	is	be	AUX
fbem-21439	77	28	positively	positively	ADV
fbem-21439	77	29	influenced	influence	VERB
fbem-21439	77	30	by	by	ADP
fbem-21439	77	31	perceived	perceive	VERB
fbem-21439	77	32	enjoyment	enjoyment	NOUN
fbem-21439	77	33	.	.	PUNCT
fbem-21439	78	1	subjective	subjective	ADJ
fbem-21439	78	2	norms	norm	NOUN
fbem-21439	78	3	in	in	ADP
fbem-21439	78	4	economics	economic	NOUN
fbem-21439	78	5	refer	refer	VERB
fbem-21439	78	6	to	to	ADP
fbem-21439	78	7	an	an	DET
fbem-21439	78	8	individual	individual	NOUN
fbem-21439	78	9	's	's	PART
fbem-21439	78	10	perceptions	perception	NOUN
fbem-21439	78	11	or	or	CCONJ
fbem-21439	78	12	beliefs	belief	NOUN
fbem-21439	78	13	about	about	ADP
fbem-21439	78	14	the	the	DET
fbem-21439	78	15	expectations	expectation	NOUN
fbem-21439	78	16	of	of	ADP
fbem-21439	78	17	society	society	NOUN
fbem-21439	78	18	or	or	CCONJ
fbem-21439	78	19	others	other	NOUN
fbem-21439	78	20	(	(	PUNCT
fbem-21439	78	21	davis,1989	davis,1989	PROPN
fbem-21439	78	22	)	)	PUNCT
fbem-21439	78	23	.	.	PUNCT
fbem-21439	79	1	subjective	subjective	ADJ
fbem-21439	79	2	norms	norm	NOUN
fbem-21439	79	3	are	be	AUX
fbem-21439	79	4	determinants	determinant	NOUN
fbem-21439	79	5	of	of	ADP
fbem-21439	79	6	intent	intent	NOUN
fbem-21439	79	7	that	that	PRON
fbem-21439	79	8	arise	arise	VERB
fbem-21439	79	9	from	from	ADP
fbem-21439	79	10	social	social	ADJ
fbem-21439	79	11	pressures	pressure	NOUN
fbem-21439	79	12	and	and	CCONJ
fbem-21439	79	13	influence	influence	VERB
fbem-21439	79	14	a	a	DET
fbem-21439	79	15	person	person	NOUN
fbem-21439	79	16	's	's	PART
fbem-21439	79	17	perception	perception	NOUN
fbem-21439	79	18	of	of	ADP
fbem-21439	79	19	others	other	NOUN
fbem-21439	79	20	'	'	PART
fbem-21439	79	21	beliefs	belief	NOUN
fbem-21439	79	22	as	as	ADP
fbem-21439	79	23	a	a	DET
fbem-21439	79	24	consideration	consideration	NOUN
fbem-21439	79	25	of	of	ADP
fbem-21439	79	26	doing	do	VERB
fbem-21439	79	27	or	or	CCONJ
fbem-21439	79	28	not	not	PART
fbem-21439	79	29	doing	do	VERB
fbem-21439	79	30	certain	certain	ADJ
fbem-21439	79	31	behaviors	behavior	NOUN
fbem-21439	79	32	(	(	PUNCT
fbem-21439	79	33	ajzen	ajzen	ADJ
fbem-21439	79	34	,	,	PUNCT
fbem-21439	79	35	1991	1991	NUM
fbem-21439	79	36	)	)	PUNCT
fbem-21439	79	37	.	.	PUNCT
fbem-21439	80	1	in	in	ADP
fbem-21439	80	2	the	the	DET
fbem-21439	80	3	digital	digital	ADJ
fbem-21439	80	4	age	age	NOUN
fbem-21439	80	5	,	,	PUNCT
fbem-21439	80	6	social	social	ADJ
fbem-21439	80	7	communities	community	NOUN
fbem-21439	80	8	formed	form	VERB
fbem-21439	80	9	as	as	ADP
fbem-21439	80	10	a	a	DET
fbem-21439	80	11	result	result	NOUN
fbem-21439	80	12	of	of	ADP
fbem-21439	80	13	social	social	ADJ
fbem-21439	80	14	media	medium	NOUN
fbem-21439	80	15	technology	technology	NOUN
fbem-21439	80	16	have	have	VERB
fbem-21439	80	17	a	a	DET
fbem-21439	80	18	powerful	powerful	ADJ
fbem-21439	80	19	influence	influence	NOUN
fbem-21439	80	20	in	in	ADP
fbem-21439	80	21	providing	provide	VERB
fbem-21439	80	22	information	information	NOUN
fbem-21439	80	23	and	and	CCONJ
fbem-21439	80	24	establishing	establish	VERB
fbem-21439	80	25	an	an	DET
fbem-21439	80	26	opinion	opinion	NOUN
fbem-21439	80	27	about	about	ADP
fbem-21439	80	28	something	something	PRON
fbem-21439	80	29	in	in	ADP
fbem-21439	80	30	a	a	DET
fbem-21439	80	31	group	group	NOUN
fbem-21439	80	32	.	.	PUNCT
fbem-21439	81	1	the	the	DET
fbem-21439	81	2	use	use	NOUN
fbem-21439	81	3	of	of	ADP
fbem-21439	81	4	ai	ai	DET
fbem-21439	81	5	chatbots	chatbot	NOUN
fbem-21439	81	6	has	have	AUX
fbem-21439	81	7	been	be	AUX
fbem-21439	81	8	widely	widely	ADV
fbem-21439	81	9	spread	spread	VERB
fbem-21439	81	10	to	to	ADP
fbem-21439	81	11	customers	customer	NOUN
fbem-21439	81	12	.	.	PUNCT
fbem-21439	82	1	venkatesh	venkatesh	PROPN
fbem-21439	82	2	and	and	CCONJ
fbem-21439	82	3	davis	davis	PROPN
fbem-21439	82	4	(	(	PUNCT
fbem-21439	82	5	2000	2000	NUM
fbem-21439	82	6	)	)	PUNCT
fbem-21439	82	7	point	point	VERB
fbem-21439	82	8	out	out	ADP
fbem-21439	82	9	that	that	SCONJ
fbem-21439	82	10	subjective	subjective	ADJ
fbem-21439	82	11	norms	norm	NOUN
fbem-21439	82	12	can	can	AUX
fbem-21439	82	13	indirectly	indirectly	ADV
fbem-21439	82	14	influence	influence	VERB
fbem-21439	82	15	the	the	DET
fbem-21439	82	16	behavioral	behavioral	ADJ
fbem-21439	82	17	intent	intent	NOUN
fbem-21439	82	18	of	of	ADP
fbem-21439	82	19	perceived	perceive	VERB
fbem-21439	82	20	usefulness	usefulness	NOUN
fbem-21439	82	21	using	use	VERB
fbem-21439	82	22	technology	technology	NOUN
fbem-21439	82	23	.	.	PUNCT
fbem-21439	83	1	research	research	NOUN
fbem-21439	83	2	conducted	conduct	VERB
fbem-21439	83	3	by	by	ADP
fbem-21439	83	4	muslimah	muslimah	NOUN
fbem-21439	83	5	and	and	CCONJ
fbem-21439	83	6	aisyah	aisyah	NOUN
fbem-21439	83	7	(	(	PUNCT
fbem-21439	83	8	2016	2016	NUM
fbem-21439	83	9	)	)	PUNCT
fbem-21439	83	10	has	have	AUX
fbem-21439	83	11	shown	show	VERB
fbem-21439	83	12	that	that	SCONJ
fbem-21439	83	13	subjective	subjective	ADJ
fbem-21439	83	14	norms	norm	NOUN
fbem-21439	83	15	significantly	significantly	ADV
fbem-21439	83	16	affect	affect	VERB
fbem-21439	83	17	customers	customer	NOUN
fbem-21439	83	18	'	'	PART
fbem-21439	83	19	perceived	perceive	VERB
fbem-21439	83	20	usefulness	usefulness	NOUN
fbem-21439	83	21	.	.	PUNCT
fbem-21439	84	1	based	base	VERB
fbem-21439	84	2	on	on	ADP
fbem-21439	84	3	this	this	PRON
fbem-21439	84	4	the	the	DET
fbem-21439	84	5	hypothesis	hypothesis	NOUN
fbem-21439	84	6	can	can	AUX
fbem-21439	84	7	be	be	AUX
fbem-21439	84	8	formulated	formulate	VERB
fbem-21439	84	9	as	as	SCONJ
fbem-21439	84	10	follows	follow	VERB
fbem-21439	84	11	:	:	PUNCT
fbem-21439	84	12	h5	h5	PROPN
fbem-21439	84	13	:	:	PUNCT
fbem-21439	84	14	the	the	DET
fbem-21439	84	15	perceived	perceive	VERB
fbem-21439	84	16	usefulness	usefulness	NOUN
fbem-21439	84	17	of	of	ADP
fbem-21439	84	18	ai	ai	VERB
fbem-21439	84	19	chatbots	chatbot	NOUN
fbem-21439	84	20	is	be	AUX
fbem-21439	84	21	positively	positively	ADV
fbem-21439	84	22	influenced	influence	VERB
fbem-21439	84	23	by	by	ADP
fbem-21439	84	24	subjective	subjective	ADJ
fbem-21439	84	25	norms	norm	NOUN
fbem-21439	84	26	.	.	PUNCT
fbem-21439	85	1	perceived	perceive	VERB
fbem-21439	85	2	ease	ease	NOUN
fbem-21439	85	3	of	of	ADP
fbem-21439	85	4	use	use	NOUN
fbem-21439	85	5	explains	explain	VERB
fbem-21439	85	6	the	the	DET
fbem-21439	85	7	extent	extent	NOUN
fbem-21439	85	8	to	to	PART
fbem-21439	85	9	which	which	PRON
fbem-21439	85	10	a	a	DET
fbem-21439	85	11	person	person	NOUN
fbem-21439	85	12	trusts	trust	VERB
fbem-21439	85	13	an	an	DET
fbem-21439	85	14	information	information	NOUN
fbem-21439	85	15	technology	technology	NOUN
fbem-21439	85	16	system	system	NOUN
fbem-21439	85	17	that	that	PRON
fbem-21439	85	18	will	will	AUX
fbem-21439	85	19	not	not	PART
fbem-21439	85	20	require	require	VERB
fbem-21439	85	21	physical	physical	ADJ
fbem-21439	85	22	and	and	CCONJ
fbem-21439	85	23	mental	mental	ADJ
fbem-21439	85	24	effort	effort	NOUN
fbem-21439	85	25	(	(	PUNCT
fbem-21439	85	26	davis,1989	davis,1989	PROPN
fbem-21439	85	27	)	)	PUNCT
fbem-21439	85	28	.	.	PUNCT
fbem-21439	86	1	like	like	ADP
fbem-21439	86	2	chatbots	chatbot	NOUN
fbem-21439	86	3	,	,	PUNCT
fbem-21439	86	4	it	it	PRON
fbem-21439	86	5	is	be	AUX
fbem-21439	86	6	a	a	DET
fbem-21439	86	7	form	form	NOUN
fbem-21439	86	8	of	of	ADP
fbem-21439	86	9	digital	digital	ADJ
fbem-21439	86	10	assistant	assistant	NOUN
fbem-21439	86	11	widely	widely	ADV
fbem-21439	86	12	used	use	VERB
fbem-21439	86	13	today	today	NOUN
fbem-21439	86	14	,	,	PUNCT
fbem-21439	86	15	which	which	PRON
fbem-21439	86	16	means	mean	VERB
fbem-21439	86	17	that	that	SCONJ
fbem-21439	86	18	the	the	DET
fbem-21439	86	19	application	application	NOUN
fbem-21439	86	20	is	be	AUX
fbem-21439	86	21	easy	easy	ADJ
fbem-21439	86	22	to	to	PART
fbem-21439	86	23	use	use	VERB
fbem-21439	86	24	and	and	CCONJ
fbem-21439	86	25	useful	useful	ADJ
fbem-21439	86	26	to	to	ADP
fbem-21439	86	27	its	its	PRON
fbem-21439	86	28	customers	customer	NOUN
fbem-21439	86	29	.	.	PUNCT
fbem-21439	87	1	many	many	ADJ
fbem-21439	87	2	previous	previous	ADJ
fbem-21439	87	3	studies	study	NOUN
fbem-21439	87	4	have	have	AUX
fbem-21439	87	5	shown	show	VERB
fbem-21439	87	6	a	a	DET
fbem-21439	87	7	relationship	relationship	NOUN
fbem-21439	87	8	between	between	ADP
fbem-21439	87	9	perceived	perceive	VERB
fbem-21439	87	10	ease	ease	NOUN
fbem-21439	87	11	of	of	ADP
fbem-21439	87	12	use	use	NOUN
fbem-21439	87	13	and	and	CCONJ
fbem-21439	87	14	perceived	perceive	VERB
fbem-21439	87	15	usefulness	usefulness	NOUN
fbem-21439	87	16	when	when	SCONJ
fbem-21439	87	17	using	use	VERB
fbem-21439	87	18	technology	technology	NOUN
fbem-21439	87	19	(	(	PUNCT
fbem-21439	87	20	bogea	bogea	ADJ
fbem-21439	87	21	and	and	CCONJ
fbem-21439	87	22	brito,2018	brito,2018	NOUN
fbem-21439	87	23	;	;	PUNCT
fbem-21439	87	24	hasan	hasan	PROPN
fbem-21439	87	25	,	,	PUNCT
fbem-21439	87	26	2007	2007	NUM
fbem-21439	87	27	;	;	PUNCT
fbem-21439	87	28	kang	kang	PROPN
fbem-21439	87	29	et	et	PROPN
fbem-21439	87	30	al	al	PROPN
fbem-21439	87	31	.	.	PROPN
fbem-21439	87	32	,	,	PUNCT
fbem-21439	87	33	2014	2014	NUM
fbem-21439	87	34	;	;	PUNCT
fbem-21439	87	35	padilla	padilla	PROPN
fbem-21439	87	36	-	-	PUNCT
fbem-21439	87	37	melendez	melendez	PROPN
fbem-21439	87	38	et	et	PROPN
fbem-21439	87	39	al	al	PROPN
fbem-21439	87	40	.	.	PROPN
fbem-21439	87	41	,	,	PUNCT
fbem-21439	87	42	2013	2013	NUM
fbem-21439	87	43	;	;	PUNCT
fbem-21439	87	44	winarno	winarno	NOUN
fbem-21439	87	45	and	and	CCONJ
fbem-21439	87	46	putra	putra	PROPN
fbem-21439	87	47	,	,	PUNCT
fbem-21439	87	48	2020	2020	NUM
fbem-21439	87	49	)	)	PUNCT
fbem-21439	87	50	.	.	PUNCT
fbem-21439	88	1	as	as	ADP
fbem-21439	88	2	in	in	ADP
fbem-21439	88	3	muslimah	muslimah	NOUN
fbem-21439	88	4	's	's	PART
fbem-21439	88	5	(	(	PUNCT
fbem-21439	88	6	2016	2016	NUM
fbem-21439	88	7	)	)	PUNCT
fbem-21439	88	8	study	study	NOUN
fbem-21439	88	9	,	,	PUNCT
fbem-21439	88	10	an	an	DET
fbem-21439	88	11	easy	easy	ADJ
fbem-21439	88	12	-	-	PUNCT
fbem-21439	88	13	to	to	ADP
fbem-21439	88	14	-	-	PUNCT
fbem-21439	88	15	operate	operate	VERB
fbem-21439	88	16	system	system	NOUN
fbem-21439	88	17	makes	make	VERB
fbem-21439	88	18	it	it	PRON
fbem-21439	88	19	easier	easy	ADJ
fbem-21439	88	20	and	and	CCONJ
fbem-21439	88	21	provides	provide	VERB
fbem-21439	88	22	benefits	benefit	NOUN
fbem-21439	88	23	to	to	ADP
fbem-21439	88	24	customers	customer	NOUN
fbem-21439	88	25	.	.	PUNCT
fbem-21439	89	1	if	if	SCONJ
fbem-21439	89	2	the	the	DET
fbem-21439	89	3	user	user	NOUN
fbem-21439	89	4	perception	perception	NOUN
fbem-21439	89	5	of	of	ADP
fbem-21439	89	6	the	the	DET
fbem-21439	89	7	ease	ease	NOUN
fbem-21439	89	8	of	of	ADP
fbem-21439	89	9	use	use	NOUN
fbem-21439	89	10	of	of	ADP
fbem-21439	89	11	the	the	DET
fbem-21439	89	12	app	app	NOUN
fbem-21439	89	13	system	system	NOUN
fbem-21439	89	14	is	be	AUX
fbem-21439	89	15	high	high	ADJ
fbem-21439	89	16	,	,	PUNCT
fbem-21439	89	17	then	then	ADV
fbem-21439	89	18	the	the	DET
fbem-21439	89	19	perceived	perceive	VERB
fbem-21439	89	20	usefulness	usefulness	NOUN
fbem-21439	89	21	will	will	AUX
fbem-21439	89	22	also	also	ADV
fbem-21439	89	23	increase	increase	VERB
fbem-21439	89	24	.	.	PUNCT
fbem-21439	90	1	based	base	VERB
fbem-21439	90	2	on	on	ADP
fbem-21439	90	3	the	the	DET
fbem-21439	90	4	above	above	ADJ
fbem-21439	90	5	explanation	explanation	NOUN
fbem-21439	90	6	and	and	CCONJ
fbem-21439	90	7	previous	previous	ADJ
fbem-21439	90	8	studies	study	NOUN
fbem-21439	90	9	that	that	PRON
fbem-21439	90	10	have	have	AUX
fbem-21439	90	11	been	be	AUX
fbem-21439	90	12	interpreted	interpret	VERB
fbem-21439	90	13	,	,	PUNCT
fbem-21439	90	14	the	the	DET
fbem-21439	90	15	following	follow	VERB
fbem-21439	90	16	hypotheses	hypothesis	NOUN
fbem-21439	90	17	can	can	AUX
fbem-21439	90	18	be	be	AUX
fbem-21439	90	19	proposed	propose	VERB
fbem-21439	90	20	:	:	PUNCT
fbem-21439	90	21	h6	h6	PROPN
fbem-21439	90	22	:	:	PUNCT
fbem-21439	90	23	perceived	perceive	VERB
fbem-21439	90	24	ease	ease	NOUN
fbem-21439	90	25	of	of	ADP
fbem-21439	90	26	use	use	NOUN
fbem-21439	90	27	positively	positively	ADV
fbem-21439	90	28	affects	affect	VERB
fbem-21439	90	29	perceived	perceive	VERB
fbem-21439	90	30	usefulness	usefulness	NOUN
fbem-21439	90	31	of	of	ADP
fbem-21439	90	32	perceived	perceive	VERB
fbem-21439	90	33	ai	ai	PROPN
fbem-21439	90	34	chatbots	chatbot	NOUN
fbem-21439	90	35	.	.	PUNCT
fbem-21439	91	1	e	e	X
fbem-21439	91	2	-	-	NOUN
fbem-21439	91	3	satisfaction	satisfaction	NOUN
fbem-21439	91	4	is	be	AUX
fbem-21439	91	5	defined	define	VERB
fbem-21439	91	6	as	as	SCONJ
fbem-21439	91	7	follows	follow	VERB
fbem-21439	91	8	:	:	PUNCT
fbem-21439	91	9	"	"	PUNCT
fbem-21439	91	10	e	e	NOUN
fbem-21439	91	11	-	-	NOUN
fbem-21439	91	12	satisfaction	satisfaction	NOUN
fbem-21439	91	13	is	be	AUX
fbem-21439	91	14	defined	define	VERB
fbem-21439	91	15	as	as	ADP
fbem-21439	91	16	the	the	DET
fbem-21439	91	17	customer	customer	NOUN
fbem-21439	91	18	's	's	PART
fbem-21439	91	19	satisfaction	satisfaction	NOUN
fbem-21439	91	20	with	with	ADP
fbem-21439	91	21	their	their	PRON
fbem-21439	91	22	previous	previous	ADJ
fbem-21439	91	23	purchase	purchase	NOUN
fbem-21439	91	24	experience	experience	NOUN
fbem-21439	91	25	at	at	ADP
fbem-21439	91	26	a	a	DET
fbem-21439	91	27	given	give	VERB
fbem-21439	91	28	e	e	NOUN
fbem-21439	91	29	-	-	ADJ
fbem-21439	91	30	commerce	commerce	NOUN
fbem-21439	91	31	company	company	NOUN
fbem-21439	91	32	"	"	PUNCT
fbem-21439	91	33	(	(	PUNCT
fbem-21439	91	34	doll	doll	NOUN
fbem-21439	91	35	and	and	CCONJ
fbem-21439	91	36	torkzadeh	torkzadeh	NOUN
fbem-21439	91	37	,	,	PUNCT
fbem-21439	91	38	1988	1988	NUM
fbem-21439	91	39	)	)	PUNCT
fbem-21439	91	40	.	.	PUNCT
fbem-21439	92	1	customer	customer	NOUN
fbem-21439	92	2	satisfaction	satisfaction	NOUN
fbem-21439	92	3	is	be	AUX
fbem-21439	92	4	important	important	ADJ
fbem-21439	92	5	because	because	SCONJ
fbem-21439	92	6	dissatisfied	dissatisfied	ADJ
fbem-21439	92	7	customers	customer	NOUN
fbem-21439	92	8	are	be	AUX
fbem-21439	92	9	more	more	ADV
fbem-21439	92	10	likely	likely	ADJ
fbem-21439	92	11	to	to	PART
fbem-21439	92	12	seek	seek	VERB
fbem-21439	92	13	out	out	ADP
fbem-21439	92	14	alternative	alternative	ADJ
fbem-21439	92	15	information	information	NOUN
fbem-21439	92	16	and	and	CCONJ
fbem-21439	92	17	turn	turn	VERB
fbem-21439	92	18	to	to	ADP
fbem-21439	92	19	a	a	DET
fbem-21439	92	20	competitor	competitor	NOUN
fbem-21439	92	21	.	.	PUNCT
fbem-21439	93	1	in	in	ADP
fbem-21439	93	2	this	this	DET
fbem-21439	93	3	paper	paper	NOUN
fbem-21439	93	4	,	,	PUNCT
fbem-21439	93	5	the	the	DET
fbem-21439	93	6	relationship	relationship	NOUN
fbem-21439	93	7	between	between	ADP
fbem-21439	93	8	chatbots	chatbot	NOUN
fbem-21439	93	9	and	and	CCONJ
fbem-21439	93	10	customer	customer	NOUN
fbem-21439	93	11	satisfaction	satisfaction	NOUN
fbem-21439	93	12	was	be	AUX
fbem-21439	93	13	examined	examine	VERB
fbem-21439	93	14	using	use	VERB
fbem-21439	93	15	surveys	survey	NOUN
fbem-21439	93	16	.	.	PUNCT
fbem-21439	94	1	when	when	SCONJ
fbem-21439	94	2	customers	customer	NOUN
fbem-21439	94	3	have	have	VERB
fbem-21439	94	4	a	a	DET
fbem-21439	94	5	good	good	ADJ
fbem-21439	94	6	online	online	ADJ
fbem-21439	94	7	shopping	shopping	NOUN
fbem-21439	94	8	experience	experience	NOUN
fbem-21439	94	9	,	,	PUNCT
fbem-21439	94	10	it	it	PRON
fbem-21439	94	11	creates	create	VERB
fbem-21439	94	12	positive	positive	ADJ
fbem-21439	94	13	attitudes	attitude	NOUN
fbem-21439	94	14	,	,	PUNCT
fbem-21439	94	15	improves	improve	VERB
fbem-21439	94	16	self	self	NOUN
fbem-21439	94	17	-	-	PUNCT
fbem-21439	94	18	efficacy	efficacy	NOUN
fbem-21439	94	19	,	,	PUNCT
fbem-21439	94	20	and	and	CCONJ
fbem-21439	94	21	influences	influence	VERB
fbem-21439	94	22	future	future	ADJ
fbem-21439	94	23	intentions	intention	NOUN
fbem-21439	94	24	,	,	PUNCT
fbem-21439	94	25	while	while	SCONJ
fbem-21439	94	26	if	if	SCONJ
fbem-21439	94	27	they	they	PRON
fbem-21439	94	28	have	have	VERB
fbem-21439	94	29	a	a	DET
fbem-21439	94	30	bad	bad	ADJ
fbem-21439	94	31	experience	experience	NOUN
fbem-21439	94	32	,	,	PUNCT
fbem-21439	94	33	it	it	PRON
fbem-21439	94	34	may	may	AUX
fbem-21439	94	35	have	have	VERB
fbem-21439	94	36	the	the	DET
fbem-21439	94	37	exact	exact	ADJ
fbem-21439	94	38	opposite	opposite	ADJ
fbem-21439	94	39	effect	effect	NOUN
fbem-21439	94	40	.	.	PUNCT
fbem-21439	95	1	in	in	ADP
fbem-21439	95	2	addition	addition	NOUN
fbem-21439	95	3	,	,	PUNCT
fbem-21439	95	4	customers	customer	NOUN
fbem-21439	95	5	are	be	AUX
fbem-21439	95	6	more	more	ADV
fbem-21439	95	7	likely	likely	ADJ
fbem-21439	95	8	to	to	PART
fbem-21439	95	9	trust	trust	VERB
fbem-21439	95	10	and	and	CCONJ
fbem-21439	95	11	rely	rely	VERB
fbem-21439	95	12	on	on	ADP
fbem-21439	95	13	sellers	seller	NOUN
fbem-21439	95	14	if	if	SCONJ
fbem-21439	95	15	they	they	PRON
fbem-21439	95	16	have	have	VERB
fbem-21439	95	17	a	a	DET
fbem-21439	95	18	positive	positive	ADJ
fbem-21439	95	19	experience	experience	NOUN
fbem-21439	95	20	with	with	ADP
fbem-21439	95	21	online	online	ADJ
fbem-21439	95	22	shopping	shopping	NOUN
fbem-21439	95	23	(	(	PUNCT
fbem-21439	95	24	pappas	pappas	PROPN
fbem-21439	95	25	et	et	PROPN
fbem-21439	95	26	al	al	PROPN
fbem-21439	95	27	.	.	PROPN
fbem-21439	95	28	,	,	PUNCT
fbem-21439	95	29	2014	2014	NUM
fbem-21439	95	30	)	)	PUNCT
fbem-21439	95	31	.	.	PUNCT
fbem-21439	96	1	in	in	ADP
fbem-21439	96	2	the	the	DET
fbem-21439	96	3	paper	paper	NOUN
fbem-21439	96	4	by	by	ADP
fbem-21439	96	5	chen	chen	PROPN
fbem-21439	96	6	et	et	PROPN
fbem-21439	96	7	al	al	PROPN
fbem-21439	96	8	.	.	PROPN
fbem-21439	96	9	,	,	PUNCT
fbem-21439	96	10	customer	customer	NOUN
fbem-21439	96	11	satisfaction	satisfaction	NOUN
fbem-21439	96	12	in	in	ADP
fbem-21439	96	13	2021	2021	NUM
fbem-21439	96	14	is	be	AUX
fbem-21439	96	15	defined	define	VERB
fbem-21439	96	16	as	as	ADP
fbem-21439	96	17	"	"	PUNCT
fbem-21439	96	18	reactions	reaction	NOUN
fbem-21439	96	19	and	and	CCONJ
fbem-21439	96	20	feelings	feeling	NOUN
fbem-21439	96	21	related	relate	VERB
fbem-21439	96	22	to	to	ADP
fbem-21439	96	23	customer	customer	NOUN
fbem-21439	96	24	experience	experience	NOUN
fbem-21439	96	25	in	in	ADP
fbem-21439	96	26	e	e	NOUN
fbem-21439	96	27	-	-	NOUN
fbem-21439	96	28	commerce	commerce	NOUN
fbem-21439	96	29	.	.	PUNCT
fbem-21439	96	30	"	"	PUNCT
fbem-21439	97	1	users	user	NOUN
fbem-21439	97	2	expect	expect	VERB
fbem-21439	97	3	systems	system	NOUN
fbem-21439	97	4	to	to	PART
fbem-21439	97	5	be	be	AUX
fbem-21439	97	6	fast	fast	ADJ
fbem-21439	97	7	,	,	PUNCT
fbem-21439	97	8	efficient	efficient	ADJ
fbem-21439	97	9	and	and	CCONJ
fbem-21439	97	10	reliable	reliable	ADJ
fbem-21439	97	11	,	,	PUNCT
fbem-21439	97	12	and	and	CCONJ
fbem-21439	97	13	their	their	PRON
fbem-21439	97	14	perception	perception	NOUN
fbem-21439	97	15	of	of	ADP
fbem-21439	97	16	the	the	DET
fbem-21439	97	17	time	time	NOUN
fbem-21439	97	18	spent	spend	VERB
fbem-21439	97	19	is	be	AUX
fbem-21439	97	20	also	also	ADV
fbem-21439	97	21	important	important	ADJ
fbem-21439	97	22	.	.	PUNCT
fbem-21439	98	1	considering	consider	VERB
fbem-21439	98	2	the	the	DET
fbem-21439	98	3	importance	importance	NOUN
fbem-21439	98	4	of	of	ADP
fbem-21439	98	5	the	the	DET
fbem-21439	98	6	fundamental	fundamental	ADJ
fbem-21439	98	7	value	value	NOUN
fbem-21439	98	8	in	in	ADP
fbem-21439	98	9	chatbot	chatbot	NOUN
fbem-21439	98	10	customer	customer	NOUN
fbem-21439	98	11	support	support	NOUN
fbem-21439	98	12	services	service	NOUN
fbem-21439	98	13	in	in	ADP
fbem-21439	98	14	achieving	achieve	VERB
fbem-21439	98	15	higher	high	ADJ
fbem-21439	98	16	customer	customer	NOUN
fbem-21439	98	17	satisfaction	satisfaction	NOUN
fbem-21439	98	18	,	,	PUNCT
fbem-21439	98	19	the	the	DET
fbem-21439	98	20	following	follow	VERB
fbem-21439	98	21	hypothesis	hypothesis	NOUN
fbem-21439	98	22	was	be	AUX
fbem-21439	98	23	formed	form	VERB
fbem-21439	98	24	:	:	PUNCT
fbem-21439	98	25	h7	h7	PROPN
fbem-21439	98	26	:	:	PUNCT
fbem-21439	98	27	perceived	perceive	VERB
fbem-21439	98	28	ease	ease	NOUN
fbem-21439	98	29	of	of	ADP
fbem-21439	98	30	use	use	NOUN
fbem-21439	98	31	has	have	VERB
fbem-21439	98	32	a	a	DET
fbem-21439	98	33	positive	positive	ADJ
fbem-21439	98	34	impact	impact	NOUN
fbem-21439	98	35	on	on	ADP
fbem-21439	98	36	customer	customer	NOUN
fbem-21439	98	37	satisfaction	satisfaction	NOUN
fbem-21439	98	38	.	.	PUNCT
fbem-21439	99	1	h8	h8	NOUN
fbem-21439	99	2	:	:	PUNCT
fbem-21439	99	3	perceived	perceive	VERB
fbem-21439	99	4	usefulness	usefulness	NOUN
fbem-21439	99	5	has	have	VERB
fbem-21439	99	6	a	a	DET
fbem-21439	99	7	positive	positive	ADJ
fbem-21439	99	8	impact	impact	NOUN
fbem-21439	99	9	on	on	ADP
fbem-21439	99	10	customer	customer	NOUN
fbem-21439	99	11	satisfaction	satisfaction	NOUN
fbem-21439	99	12	.	.	PUNCT
fbem-21439	100	1	figure	figure	NOUN
fbem-21439	100	2	2	2	NUM
fbem-21439	100	3	-	-	SYM
fbem-21439	100	4	1	1	NUM
fbem-21439	100	5	.	.	PUNCT
fbem-21439	100	6	research	research	NOUN
fbem-21439	100	7	model	model	NOUN
fbem-21439	100	8	3	3	NUM
fbem-21439	100	9	.	.	PUNCT
fbem-21439	100	10	research	research	NOUN
fbem-21439	100	11	methods	method	NOUN
fbem-21439	100	12	questionnaire	questionnaire	NOUN
fbem-21439	100	13	is	be	AUX
fbem-21439	100	14	chosen	choose	VERB
fbem-21439	100	15	as	as	ADP
fbem-21439	100	16	the	the	DET
fbem-21439	100	17	tool	tool	NOUN
fbem-21439	100	18	of	of	ADP
fbem-21439	100	19	empirical	empirical	ADJ
fbem-21439	100	20	research	research	NOUN
fbem-21439	100	21	in	in	ADP
fbem-21439	100	22	this	this	DET
fbem-21439	100	23	study	study	NOUN
fbem-21439	100	24	because	because	SCONJ
fbem-21439	100	25	it	it	PRON
fbem-21439	100	26	is	be	AUX
fbem-21439	100	27	a	a	DET
fbem-21439	100	28	data	data	NOUN
fbem-21439	100	29	collection	collection	NOUN
fbem-21439	100	30	method	method	NOUN
fbem-21439	100	31	that	that	PRON
fbem-21439	100	32	can	can	AUX
fbem-21439	100	33	quantify	quantify	VERB
fbem-21439	100	34	individual	individual	ADJ
fbem-21439	100	35	attitudes	attitude	NOUN
fbem-21439	100	36	,	,	PUNCT
fbem-21439	100	37	facilitate	facilitate	NOUN
fbem-21439	100	38	research	research	NOUN
fbem-21439	100	39	data	datum	NOUN
fbem-21439	100	40	processing	processing	NOUN
fbem-21439	100	41	,	,	PUNCT
fbem-21439	100	42	and	and	CCONJ
fbem-21439	100	43	is	be	AUX
fbem-21439	100	44	an	an	DET
fbem-21439	100	45	important	important	ADJ
fbem-21439	100	46	method	method	NOUN
fbem-21439	100	47	to	to	PART
fbem-21439	100	48	obtain	obtain	VERB
fbem-21439	100	49	first	first	ADJ
fbem-21439	100	50	-	-	PUNCT
fbem-21439	100	51	hand	hand	NOUN
fbem-21439	100	52	empirical	empirical	ADJ
fbem-21439	100	53	research	research	NOUN
fbem-21439	100	54	data	datum	NOUN
fbem-21439	100	55	.	.	PUNCT
fbem-21439	101	1	in	in	ADP
fbem-21439	101	2	order	order	NOUN
fbem-21439	101	3	to	to	PART
fbem-21439	101	4	ensure	ensure	VERB
fbem-21439	101	5	the	the	DET
fbem-21439	101	6	validity	validity	NOUN
fbem-21439	101	7	and	and	CCONJ
fbem-21439	101	8	accuracy	accuracy	NOUN
fbem-21439	101	9	of	of	ADP
fbem-21439	101	10	the	the	DET
fbem-21439	101	11	measurement	measurement	NOUN
fbem-21439	101	12	items	item	NOUN
fbem-21439	101	13	,	,	PUNCT
fbem-21439	101	14	the	the	DET
fbem-21439	101	15	questionnaire	questionnaire	NOUN
fbem-21439	101	16	was	be	AUX
fbem-21439	101	17	233	233	NUM
fbem-21439	101	18	compiled	compile	VERB
fbem-21439	101	19	using	use	VERB
fbem-21439	101	20	scales	scale	NOUN
fbem-21439	101	21	in	in	ADP
fbem-21439	101	22	domestic	domestic	ADJ
fbem-21439	101	23	and	and	CCONJ
fbem-21439	101	24	foreign	foreign	ADJ
fbem-21439	101	25	research	research	NOUN
fbem-21439	101	26	literature	literature	NOUN
fbem-21439	101	27	.	.	PUNCT
fbem-21439	102	1	it	it	PRON
fbem-21439	102	2	also	also	ADV
fbem-21439	102	3	integrated	integrate	VERB
fbem-21439	102	4	specific	specific	ADJ
fbem-21439	102	5	features	feature	NOUN
fbem-21439	102	6	related	relate	VERB
fbem-21439	102	7	to	to	ADP
fbem-21439	102	8	customer	customer	NOUN
fbem-21439	102	9	satisfaction	satisfaction	NOUN
fbem-21439	102	10	,	,	PUNCT
fbem-21439	102	11	and	and	CCONJ
fbem-21439	102	12	improved	improve	VERB
fbem-21439	102	13	the	the	DET
fbem-21439	102	14	initial	initial	ADJ
fbem-21439	102	15	questionnaire	questionnaire	NOUN
fbem-21439	102	16	according	accord	VERB
fbem-21439	102	17	to	to	ADP
fbem-21439	102	18	the	the	DET
fbem-21439	102	19	feedback	feedback	NOUN
fbem-21439	102	20	of	of	ADP
fbem-21439	102	21	consultants	consultant	NOUN
fbem-21439	102	22	and	and	CCONJ
fbem-21439	102	23	peers	peer	NOUN
fbem-21439	102	24	to	to	PART
fbem-21439	102	25	form	form	VERB
fbem-21439	102	26	the	the	DET
fbem-21439	102	27	final	final	ADJ
fbem-21439	102	28	questionnaire	questionnaire	NOUN
fbem-21439	102	29	used	use	VERB
fbem-21439	102	30	in	in	ADP
fbem-21439	102	31	this	this	DET
fbem-21439	102	32	study	study	NOUN
fbem-21439	102	33	.	.	PUNCT
fbem-21439	103	1	prior	prior	ADV
fbem-21439	103	2	to	to	ADP
fbem-21439	103	3	the	the	DET
fbem-21439	103	4	formal	formal	ADJ
fbem-21439	103	5	survey	survey	NOUN
fbem-21439	103	6	,	,	PUNCT
fbem-21439	103	7	a	a	DET
fbem-21439	103	8	preliminary	preliminary	ADJ
fbem-21439	103	9	survey	survey	NOUN
fbem-21439	103	10	was	be	AUX
fbem-21439	103	11	conducted	conduct	VERB
fbem-21439	103	12	in	in	ADP
fbem-21439	103	13	this	this	DET
fbem-21439	103	14	study	study	NOUN
fbem-21439	103	15	with	with	ADP
fbem-21439	103	16	36	36	NUM
fbem-21439	103	17	valid	valid	ADJ
fbem-21439	103	18	and	and	CCONJ
fbem-21439	103	19	truthful	truthful	ADJ
fbem-21439	103	20	responses	response	NOUN
fbem-21439	103	21	.	.	PUNCT
fbem-21439	104	1	according	accord	VERB
fbem-21439	104	2	to	to	ADP
fbem-21439	104	3	the	the	DET
fbem-21439	104	4	feedback	feedback	NOUN
fbem-21439	104	5	of	of	ADP
fbem-21439	104	6	the	the	DET
fbem-21439	104	7	preliminary	preliminary	ADJ
fbem-21439	104	8	sample	sample	NOUN
fbem-21439	104	9	and	and	CCONJ
fbem-21439	104	10	the	the	DET
fbem-21439	104	11	content	content	NOUN
fbem-21439	104	12	of	of	ADP
fbem-21439	104	13	the	the	DET
fbem-21439	104	14	questionnaire	questionnaire	NOUN
fbem-21439	104	15	,	,	PUNCT
fbem-21439	104	16	some	some	DET
fbem-21439	104	17	items	item	NOUN
fbem-21439	104	18	in	in	ADP
fbem-21439	104	19	the	the	DET
fbem-21439	104	20	preliminary	preliminary	ADJ
fbem-21439	104	21	questionnaire	questionnaire	NOUN
fbem-21439	104	22	were	be	AUX
fbem-21439	104	23	refined	refine	VERB
fbem-21439	104	24	.	.	PUNCT
fbem-21439	105	1	this	this	PRON
fbem-21439	105	2	was	be	AUX
fbem-21439	105	3	done	do	VERB
fbem-21439	105	4	to	to	PART
fbem-21439	105	5	ensure	ensure	VERB
fbem-21439	105	6	clarity	clarity	NOUN
fbem-21439	105	7	and	and	CCONJ
fbem-21439	105	8	eliminate	eliminate	VERB
fbem-21439	105	9	uncertainty	uncertainty	NOUN
fbem-21439	105	10	in	in	ADP
fbem-21439	105	11	the	the	DET
fbem-21439	105	12	final	final	ADJ
fbem-21439	105	13	questionnaire	questionnaire	NOUN
fbem-21439	105	14	used	use	VERB
fbem-21439	105	15	by	by	ADP
fbem-21439	105	16	the	the	DET
fbem-21439	105	17	research	research	NOUN
fbem-21439	105	18	.	.	PUNCT
fbem-21439	106	1	in	in	ADP
fbem-21439	106	2	this	this	DET
fbem-21439	106	3	study	study	NOUN
fbem-21439	106	4	,	,	PUNCT
fbem-21439	106	5	both	both	CCONJ
fbem-21439	106	6	online	online	ADJ
fbem-21439	106	7	and	and	CCONJ
fbem-21439	106	8	offline	offline	ADJ
fbem-21439	106	9	survey	survey	NOUN
fbem-21439	106	10	methods	method	NOUN
fbem-21439	106	11	were	be	AUX
fbem-21439	106	12	used	use	VERB
fbem-21439	106	13	to	to	PART
fbem-21439	106	14	distribute	distribute	VERB
fbem-21439	106	15	questionnaires	questionnaire	NOUN
fbem-21439	106	16	and	and	CCONJ
fbem-21439	106	17	collect	collect	VERB
fbem-21439	106	18	data	datum	NOUN
fbem-21439	106	19	.	.	PUNCT
fbem-21439	107	1	for	for	ADP
fbem-21439	107	2	the	the	DET
fbem-21439	107	3	online	online	ADJ
fbem-21439	107	4	survey	survey	NOUN
fbem-21439	107	5	,	,	PUNCT
fbem-21439	107	6	credamo	credamo	NOUN
fbem-21439	107	7	was	be	AUX
fbem-21439	107	8	used	use	VERB
fbem-21439	107	9	to	to	PART
fbem-21439	107	10	distribute	distribute	VERB
fbem-21439	107	11	digital	digital	ADJ
fbem-21439	107	12	questionnaires	questionnaire	NOUN
fbem-21439	107	13	and	and	CCONJ
fbem-21439	107	14	share	share	VERB
fbem-21439	107	15	questionnaire	questionnaire	NOUN
fbem-21439	107	16	links	link	NOUN
fbem-21439	107	17	for	for	ADP
fbem-21439	107	18	the	the	DET
fbem-21439	107	19	study	study	NOUN
fbem-21439	107	20	.	.	PUNCT
fbem-21439	108	1	the	the	DET
fbem-21439	108	2	offline	offline	ADJ
fbem-21439	108	3	survey	survey	NOUN
fbem-21439	108	4	was	be	AUX
fbem-21439	108	5	mainly	mainly	ADV
fbem-21439	108	6	conducted	conduct	VERB
fbem-21439	108	7	through	through	ADP
fbem-21439	108	8	random	random	ADJ
fbem-21439	108	9	distribution	distribution	NOUN
fbem-21439	108	10	at	at	ADP
fbem-21439	108	11	chongqing	chongqing	PROPN
fbem-21439	108	12	university	university	PROPN
fbem-21439	108	13	of	of	ADP
fbem-21439	108	14	posts	post	NOUN
fbem-21439	108	15	and	and	CCONJ
fbem-21439	108	16	telecommunications	telecommunication	NOUN
fbem-21439	108	17	.	.	PUNCT
fbem-21439	109	1	the	the	DET
fbem-21439	109	2	questionnaire	questionnaire	NOUN
fbem-21439	109	3	in	in	ADP
fbem-21439	109	4	this	this	DET
fbem-21439	109	5	study	study	NOUN
fbem-21439	109	6	was	be	AUX
fbem-21439	109	7	divided	divide	VERB
fbem-21439	109	8	into	into	ADP
fbem-21439	109	9	two	two	NUM
fbem-21439	109	10	parts	part	NOUN
fbem-21439	109	11	.	.	PUNCT
fbem-21439	110	1	the	the	DET
fbem-21439	110	2	first	first	ADJ
fbem-21439	110	3	part	part	NOUN
fbem-21439	110	4	covers	cover	VERB
fbem-21439	110	5	the	the	DET
fbem-21439	110	6	respondents	respondent	NOUN
fbem-21439	110	7	'	'	PART
fbem-21439	110	8	basic	basic	ADJ
fbem-21439	110	9	personal	personal	ADJ
fbem-21439	110	10	information	information	NOUN
fbem-21439	110	11	,	,	PUNCT
fbem-21439	110	12	including	include	VERB
fbem-21439	110	13	gender	gender	NOUN
fbem-21439	110	14	,	,	PUNCT
fbem-21439	110	15	age	age	NOUN
fbem-21439	110	16	,	,	PUNCT
fbem-21439	110	17	educational	educational	ADJ
fbem-21439	110	18	background	background	NOUN
fbem-21439	110	19	,	,	PUNCT
fbem-21439	110	20	occupation	occupation	NOUN
fbem-21439	110	21	,	,	PUNCT
fbem-21439	110	22	and	and	CCONJ
fbem-21439	110	23	the	the	DET
fbem-21439	110	24	use	use	NOUN
fbem-21439	110	25	of	of	ADP
fbem-21439	110	26	ai	ai	ADJ
fbem-21439	110	27	chatbots	chatbot	NOUN
fbem-21439	110	28	.	.	PUNCT
fbem-21439	111	1	the	the	DET
fbem-21439	111	2	second	second	ADJ
fbem-21439	111	3	part	part	NOUN
fbem-21439	111	4	is	be	AUX
fbem-21439	111	5	the	the	DET
fbem-21439	111	6	measurement	measurement	NOUN
fbem-21439	111	7	of	of	ADP
fbem-21439	111	8	the	the	DET
fbem-21439	111	9	study	study	NOUN
fbem-21439	111	10	variables	variable	NOUN
fbem-21439	111	11	and	and	CCONJ
fbem-21439	111	12	develops	develop	VERB
fbem-21439	111	13	the	the	DET
fbem-21439	111	14	measurement	measurement	NOUN
fbem-21439	111	15	items	item	NOUN
fbem-21439	111	16	for	for	ADP
fbem-21439	111	17	the	the	DET
fbem-21439	111	18	eight	eight	NUM
fbem-21439	111	19	study	study	NOUN
fbem-21439	111	20	variables	variable	NOUN
fbem-21439	111	21	.	.	PUNCT
fbem-21439	112	1	(	(	PUNCT
fbem-21439	112	2	1	1	X
fbem-21439	112	3	)	)	PUNCT
fbem-21439	112	4	personal	personal	ADJ
fbem-21439	112	5	basic	basic	ADJ
fbem-21439	112	6	information	information	NOUN
fbem-21439	112	7	survey	survey	VERB
fbem-21439	112	8	the	the	DET
fbem-21439	112	9	respondents	respondent	NOUN
fbem-21439	112	10	'	'	PART
fbem-21439	112	11	basic	basic	ADJ
fbem-21439	112	12	personal	personal	ADJ
fbem-21439	112	13	information	information	NOUN
fbem-21439	112	14	consists	consist	VERB
fbem-21439	112	15	of	of	ADP
fbem-21439	112	16	six	six	NUM
fbem-21439	112	17	questions	question	NOUN
fbem-21439	112	18	,	,	PUNCT
fbem-21439	112	19	including	include	VERB
fbem-21439	112	20	details	detail	NOUN
fbem-21439	112	21	such	such	ADJ
fbem-21439	112	22	as	as	ADP
fbem-21439	112	23	gender	gender	NOUN
fbem-21439	112	24	,	,	PUNCT
fbem-21439	112	25	age	age	NOUN
fbem-21439	112	26	,	,	PUNCT
fbem-21439	112	27	educational	educational	ADJ
fbem-21439	112	28	background	background	NOUN
fbem-21439	112	29	and	and	CCONJ
fbem-21439	112	30	occupation	occupation	NOUN
fbem-21439	112	31	.	.	PUNCT
fbem-21439	113	1	in	in	ADP
fbem-21439	113	2	addition	addition	NOUN
fbem-21439	113	3	,	,	PUNCT
fbem-21439	113	4	this	this	DET
fbem-21439	113	5	part	part	NOUN
fbem-21439	113	6	also	also	ADV
fbem-21439	113	7	includes	include	VERB
fbem-21439	113	8	a	a	DET
fbem-21439	113	9	survey	survey	NOUN
fbem-21439	113	10	on	on	ADP
fbem-21439	113	11	the	the	DET
fbem-21439	113	12	use	use	NOUN
fbem-21439	113	13	of	of	ADP
fbem-21439	113	14	ai	ai	ADJ
fbem-21439	113	15	chatbots	chatbot	NOUN
fbem-21439	113	16	by	by	ADP
fbem-21439	113	17	the	the	DET
fbem-21439	113	18	surveyed	survey	VERB
fbem-21439	113	19	customers	customer	NOUN
fbem-21439	113	20	,	,	PUNCT
fbem-21439	113	21	including	include	VERB
fbem-21439	113	22	whether	whether	SCONJ
fbem-21439	113	23	they	they	PRON
fbem-21439	113	24	actively	actively	ADV
fbem-21439	113	25	use	use	VERB
fbem-21439	113	26	chatbots	chatbot	NOUN
fbem-21439	113	27	and	and	CCONJ
fbem-21439	113	28	how	how	SCONJ
fbem-21439	113	29	often	often	ADV
fbem-21439	113	30	they	they	PRON
fbem-21439	113	31	use	use	VERB
fbem-21439	113	32	ai	ai	VERB
fbem-21439	113	33	chatbots	chatbot	NOUN
fbem-21439	113	34	each	each	DET
fbem-21439	113	35	month	month	NOUN
fbem-21439	113	36	.	.	PUNCT
fbem-21439	114	1	(	(	PUNCT
fbem-21439	114	2	2	2	X
fbem-21439	114	3	)	)	PUNCT
fbem-21439	114	4	customer	customer	NOUN
fbem-21439	114	5	satisfaction	satisfaction	NOUN
fbem-21439	114	6	survey	survey	NOUN
fbem-21439	114	7	of	of	ADP
fbem-21439	114	8	ai	ai	ADJ
fbem-21439	114	9	chatbot	chatbot	NOUN
fbem-21439	114	10	this	this	DET
fbem-21439	114	11	section	section	NOUN
fbem-21439	114	12	forms	form	VERB
fbem-21439	114	13	the	the	DET
fbem-21439	114	14	core	core	NOUN
fbem-21439	114	15	of	of	ADP
fbem-21439	114	16	the	the	DET
fbem-21439	114	17	questionnaire	questionnaire	NOUN
fbem-21439	114	18	and	and	CCONJ
fbem-21439	114	19	mainly	mainly	ADV
fbem-21439	114	20	deals	deal	VERB
fbem-21439	114	21	with	with	ADP
fbem-21439	114	22	the	the	DET
fbem-21439	114	23	measurement	measurement	NOUN
fbem-21439	114	24	items	item	NOUN
fbem-21439	114	25	discussed	discuss	VERB
fbem-21439	114	26	in	in	ADP
fbem-21439	114	27	the	the	DET
fbem-21439	114	28	next	next	ADJ
fbem-21439	114	29	section	section	NOUN
fbem-21439	114	30	.	.	PUNCT
fbem-21439	115	1	this	this	DET
fbem-21439	115	2	part	part	NOUN
fbem-21439	115	3	is	be	AUX
fbem-21439	115	4	divided	divide	VERB
fbem-21439	115	5	into	into	ADP
fbem-21439	115	6	8	8	NUM
fbem-21439	115	7	measurement	measurement	NOUN
fbem-21439	115	8	scales	scale	NOUN
fbem-21439	115	9	to	to	PART
fbem-21439	115	10	measure	measure	VERB
fbem-21439	115	11	the	the	DET
fbem-21439	115	12	8	8	NUM
fbem-21439	115	13	variables	variable	NOUN
fbem-21439	115	14	involved	involve	VERB
fbem-21439	115	15	in	in	ADP
fbem-21439	115	16	this	this	DET
fbem-21439	115	17	study	study	NOUN
fbem-21439	115	18	,	,	PUNCT
fbem-21439	115	19	namely	namely	ADV
fbem-21439	115	20	information	information	NOUN
fbem-21439	115	21	quality	quality	NOUN
fbem-21439	115	22	,	,	PUNCT
fbem-21439	115	23	usability	usability	NOUN
fbem-21439	115	24	,	,	PUNCT
fbem-21439	115	25	self	self	NOUN
fbem-21439	115	26	-	-	PUNCT
fbem-21439	115	27	efficacy	efficacy	NOUN
fbem-21439	115	28	,	,	PUNCT
fbem-21439	115	29	perceived	perceive	VERB
fbem-21439	115	30	enjoyment	enjoyment	NOUN
fbem-21439	115	31	,	,	PUNCT
fbem-21439	115	32	subjective	subjective	ADJ
fbem-21439	115	33	norms	norm	NOUN
fbem-21439	115	34	,	,	PUNCT
fbem-21439	115	35	perceived	perceive	VERB
fbem-21439	115	36	ease	ease	NOUN
fbem-21439	115	37	of	of	ADP
fbem-21439	115	38	use	use	NOUN
fbem-21439	115	39	,	,	PUNCT
fbem-21439	115	40	perceived	perceive	VERB
fbem-21439	115	41	usefulness	usefulness	NOUN
fbem-21439	115	42	,	,	PUNCT
fbem-21439	115	43	and	and	CCONJ
fbem-21439	115	44	satisfaction	satisfaction	NOUN
fbem-21439	115	45	.	.	PUNCT
fbem-21439	116	1	all	all	DET
fbem-21439	116	2	measurement	measurement	NOUN
fbem-21439	116	3	items	item	NOUN
fbem-21439	116	4	were	be	AUX
fbem-21439	116	5	measured	measure	VERB
fbem-21439	116	6	by	by	ADP
fbem-21439	116	7	likert	likert	ADJ
fbem-21439	116	8	7	7	NUM
fbem-21439	116	9	-	-	PUNCT
fbem-21439	116	10	level	level	NOUN
fbem-21439	116	11	scale	scale	NOUN
fbem-21439	116	12	,	,	PUNCT
fbem-21439	116	13	with	with	ADP
fbem-21439	116	14	1	1	NUM
fbem-21439	116	15	-	-	SYM
fbem-21439	116	16	7	7	NUM
fbem-21439	116	17	representing	represent	VERB
fbem-21439	116	18	"	"	PUNCT
fbem-21439	116	19	strongly	strongly	ADV
fbem-21439	116	20	disagree	disagree	VERB
fbem-21439	116	21	"	"	PUNCT
fbem-21439	116	22	to	to	PART
fbem-21439	116	23	"	"	PUNCT
fbem-21439	116	24	strongly	strongly	ADV
fbem-21439	116	25	agree	agree	VERB
fbem-21439	116	26	"	"	PUNCT
fbem-21439	116	27	respectively	respectively	ADV
fbem-21439	116	28	.	.	PUNCT
fbem-21439	117	1	respondents	respondent	NOUN
fbem-21439	117	2	were	be	AUX
fbem-21439	117	3	required	require	VERB
fbem-21439	117	4	to	to	PART
fbem-21439	117	5	answer	answer	VERB
fbem-21439	117	6	all	all	DET
fbem-21439	117	7	questions	question	NOUN
fbem-21439	117	8	according	accord	VERB
fbem-21439	117	9	to	to	ADP
fbem-21439	117	10	their	their	PRON
fbem-21439	117	11	real	real	ADJ
fbem-21439	117	12	experience	experience	NOUN
fbem-21439	117	13	of	of	ADP
fbem-21439	117	14	using	use	VERB
fbem-21439	117	15	"	"	PUNCT
fbem-21439	117	16	ai	ai	VERB
fbem-21439	117	17	chatbot	chatbot	NOUN
fbem-21439	117	18	on	on	ADP
fbem-21439	117	19	alibaba	alibaba	PROPN
fbem-21439	117	20	taobao	taobao	PROPN
fbem-21439	117	21	shopping	shopping	PROPN
fbem-21439	117	22	platform	platform	NOUN
fbem-21439	117	23	"	"	PUNCT
fbem-21439	117	24	.	.	PUNCT
fbem-21439	118	1	through	through	ADP
fbem-21439	118	2	a	a	DET
fbem-21439	118	3	combination	combination	NOUN
fbem-21439	118	4	of	of	ADP
fbem-21439	118	5	paper	paper	NOUN
fbem-21439	118	6	questionnaire	questionnaire	NOUN
fbem-21439	118	7	and	and	CCONJ
fbem-21439	118	8	online	online	ADJ
fbem-21439	118	9	questionnaire	questionnaire	NOUN
fbem-21439	118	10	,	,	PUNCT
fbem-21439	118	11	a	a	DET
fbem-21439	118	12	sample	sample	NOUN
fbem-21439	118	13	survey	survey	NOUN
fbem-21439	118	14	is	be	AUX
fbem-21439	118	15	conducted	conduct	VERB
fbem-21439	118	16	on	on	ADP
fbem-21439	118	17	various	various	ADJ
fbem-21439	118	18	types	type	NOUN
fbem-21439	118	19	of	of	ADP
fbem-21439	118	20	consumers	consumer	NOUN
fbem-21439	118	21	.	.	PUNCT
fbem-21439	119	1	this	this	DET
fbem-21439	119	2	paper	paper	NOUN
fbem-21439	119	3	can	can	AUX
fbem-21439	119	4	provide	provide	VERB
fbem-21439	119	5	a	a	DET
fbem-21439	119	6	more	more	ADV
fbem-21439	119	7	accurate	accurate	ADJ
fbem-21439	119	8	sample	sample	NOUN
fbem-21439	119	9	source	source	NOUN
fbem-21439	119	10	for	for	ADP
fbem-21439	119	11	the	the	DET
fbem-21439	119	12	heterogeneity	heterogeneity	NOUN
fbem-21439	119	13	analysis	analysis	NOUN
fbem-21439	119	14	of	of	ADP
fbem-21439	119	15	ai	ai	ADJ
fbem-21439	119	16	chatbot	chatbot	NOUN
fbem-21439	119	17	customer	customer	NOUN
fbem-21439	119	18	satisfaction	satisfaction	NOUN
fbem-21439	119	19	among	among	ADP
fbem-21439	119	20	potential	potential	ADJ
fbem-21439	119	21	customers	customer	NOUN
fbem-21439	119	22	at	at	ADP
fbem-21439	119	23	different	different	ADJ
fbem-21439	119	24	levels	level	NOUN
fbem-21439	119	25	,	,	PUNCT
fbem-21439	119	26	so	so	SCONJ
fbem-21439	119	27	as	as	SCONJ
fbem-21439	119	28	to	to	PART
fbem-21439	119	29	ensure	ensure	VERB
fbem-21439	119	30	the	the	DET
fbem-21439	119	31	integrity	integrity	NOUN
fbem-21439	119	32	and	and	CCONJ
fbem-21439	119	33	representativeness	representativeness	ADJ
fbem-21439	119	34	of	of	ADP
fbem-21439	119	35	the	the	DET
fbem-21439	119	36	samples	sample	NOUN
fbem-21439	119	37	.	.	PUNCT
fbem-21439	120	1	in	in	ADP
fbem-21439	120	2	the	the	DET
fbem-21439	120	3	follow	follow	VERB
fbem-21439	120	4	-	-	PUNCT
fbem-21439	120	5	up	up	NOUN
fbem-21439	120	6	data	datum	NOUN
fbem-21439	120	7	analysis	analysis	NOUN
fbem-21439	120	8	of	of	ADP
fbem-21439	120	9	this	this	DET
fbem-21439	120	10	study	study	NOUN
fbem-21439	120	11	,	,	PUNCT
fbem-21439	120	12	spss	spss	PROPN
fbem-21439	120	13	and	and	CCONJ
fbem-21439	120	14	amos	amos	PROPN
fbem-21439	120	15	software	software	PROPN
fbem-21439	120	16	are	be	AUX
fbem-21439	120	17	mainly	mainly	ADV
fbem-21439	120	18	used	use	VERB
fbem-21439	120	19	for	for	ADP
fbem-21439	120	20	processing	processing	NOUN
fbem-21439	120	21	.	.	PUNCT
fbem-21439	121	1	spss	spss	PROPN
fbem-21439	121	2	is	be	AUX
fbem-21439	121	3	mainly	mainly	ADV
fbem-21439	121	4	used	use	VERB
fbem-21439	121	5	for	for	ADP
fbem-21439	121	6	descriptive	descriptive	ADJ
fbem-21439	121	7	statistical	statistical	ADJ
fbem-21439	121	8	analysis	analysis	NOUN
fbem-21439	121	9	,	,	PUNCT
fbem-21439	121	10	including	include	VERB
fbem-21439	121	11	statistics	statistic	NOUN
fbem-21439	121	12	of	of	ADP
fbem-21439	121	13	demographic	demographic	ADJ
fbem-21439	121	14	characteristics	characteristic	NOUN
fbem-21439	121	15	,	,	PUNCT
fbem-21439	121	16	statistics	statistic	NOUN
fbem-21439	121	17	of	of	ADP
fbem-21439	121	18	questionnaire	questionnaire	NOUN
fbem-21439	121	19	measurement	measurement	NOUN
fbem-21439	121	20	items	item	NOUN
fbem-21439	121	21	,	,	PUNCT
fbem-21439	121	22	questionnaire	questionnaire	NOUN
fbem-21439	121	23	reliability	reliability	NOUN
fbem-21439	121	24	analysis	analysis	NOUN
fbem-21439	121	25	and	and	CCONJ
fbem-21439	121	26	analysis	analysis	NOUN
fbem-21439	121	27	of	of	ADP
fbem-21439	121	28	individual	individual	ADJ
fbem-21439	121	29	heterogeneity	heterogeneity	NOUN
fbem-21439	121	30	of	of	ADP
fbem-21439	121	31	consumers	consumer	NOUN
fbem-21439	121	32	.	.	PUNCT
fbem-21439	122	1	amos	amos	PROPN
fbem-21439	122	2	software	software	PROPN
fbem-21439	122	3	is	be	AUX
fbem-21439	122	4	used	use	VERB
fbem-21439	122	5	for	for	ADP
fbem-21439	122	6	validity	validity	NOUN
fbem-21439	122	7	testing	testing	NOUN
fbem-21439	122	8	,	,	PUNCT
fbem-21439	122	9	construction	construction	NOUN
fbem-21439	122	10	of	of	ADP
fbem-21439	122	11	structural	structural	ADJ
fbem-21439	122	12	equation	equation	NOUN
fbem-21439	122	13	models	model	NOUN
fbem-21439	122	14	,	,	PUNCT
fbem-21439	122	15	and	and	CCONJ
fbem-21439	122	16	testing	testing	NOUN
fbem-21439	122	17	of	of	ADP
fbem-21439	122	18	model	model	NOUN
fbem-21439	122	19	path	path	NOUN
fbem-21439	122	20	assumptions	assumption	NOUN
fbem-21439	122	21	.	.	PUNCT
fbem-21439	123	1	the	the	DET
fbem-21439	123	2	combination	combination	NOUN
fbem-21439	123	3	of	of	ADP
fbem-21439	123	4	these	these	DET
fbem-21439	123	5	two	two	NUM
fbem-21439	123	6	software	software	NOUN
fbem-21439	123	7	is	be	AUX
fbem-21439	123	8	conducive	conducive	ADJ
fbem-21439	123	9	to	to	ADP
fbem-21439	123	10	the	the	DET
fbem-21439	123	11	comprehensive	comprehensive	ADJ
fbem-21439	123	12	and	and	CCONJ
fbem-21439	123	13	in	in	ADP
fbem-21439	123	14	-	-	PUNCT
fbem-21439	123	15	depth	depth	NOUN
fbem-21439	123	16	analysis	analysis	NOUN
fbem-21439	123	17	of	of	ADP
fbem-21439	123	18	research	research	NOUN
fbem-21439	123	19	data	datum	NOUN
fbem-21439	123	20	.	.	PUNCT
fbem-21439	124	1	4	4	X
fbem-21439	124	2	.	.	X
fbem-21439	124	3	study	study	VERB
fbem-21439	124	4	the	the	DET
fbem-21439	124	5	results	result	NOUN
fbem-21439	124	6	a	a	DET
fbem-21439	124	7	total	total	NOUN
fbem-21439	124	8	of	of	ADP
fbem-21439	124	9	600	600	NUM
fbem-21439	124	10	questionnaires	questionnaire	NOUN
fbem-21439	124	11	were	be	AUX
fbem-21439	124	12	filled	fill	VERB
fbem-21439	124	13	out	out	ADP
fbem-21439	124	14	.	.	PUNCT
fbem-21439	125	1	invalid	invalid	ADJ
fbem-21439	125	2	surveys	survey	NOUN
fbem-21439	125	3	were	be	AUX
fbem-21439	125	4	excluded	exclude	VERB
fbem-21439	125	5	based	base	VERB
fbem-21439	125	6	on	on	ADP
fbem-21439	125	7	gender	gender	NOUN
fbem-21439	125	8	,	,	PUNCT
fbem-21439	125	9	age	age	NOUN
fbem-21439	125	10	and	and	CCONJ
fbem-21439	125	11	response	response	NOUN
fbem-21439	125	12	time	time	NOUN
fbem-21439	125	13	.	.	PUNCT
fbem-21439	126	1	there	there	PRON
fbem-21439	126	2	were	be	VERB
fbem-21439	126	3	481	481	NUM
fbem-21439	126	4	valid	valid	ADJ
fbem-21439	126	5	questionnaires	questionnaire	NOUN
fbem-21439	126	6	,	,	PUNCT
fbem-21439	126	7	and	and	CCONJ
fbem-21439	126	8	the	the	DET
fbem-21439	126	9	response	response	NOUN
fbem-21439	126	10	rate	rate	NOUN
fbem-21439	126	11	was	be	AUX
fbem-21439	126	12	80.2	80.2	NUM
fbem-21439	126	13	%	%	NOUN
fbem-21439	126	14	.	.	PUNCT
fbem-21439	127	1	see	see	VERB
fbem-21439	127	2	table	table	NOUN
fbem-21439	127	3	4	4	NUM
fbem-21439	127	4	-	-	SYM
fbem-21439	127	5	1	1	NUM
fbem-21439	127	6	for	for	ADP
fbem-21439	127	7	sample	sample	NOUN
fbem-21439	127	8	questions	question	NOUN
fbem-21439	127	9	on	on	ADP
fbem-21439	127	10	demographic	demographic	ADJ
fbem-21439	127	11	characteristics	characteristic	NOUN
fbem-21439	127	12	.	.	PUNCT
fbem-21439	128	1	respondents	respondent	NOUN
fbem-21439	128	2	include	include	VERB
fbem-21439	128	3	individuals	individual	NOUN
fbem-21439	128	4	with	with	ADP
fbem-21439	128	5	different	different	ADJ
fbem-21439	128	6	socioeconomic	socioeconomic	ADJ
fbem-21439	128	7	attributes	attribute	NOUN
fbem-21439	128	8	,	,	PUNCT
fbem-21439	128	9	and	and	CCONJ
fbem-21439	128	10	the	the	DET
fbem-21439	128	11	sample	sample	NOUN
fbem-21439	128	12	is	be	AUX
fbem-21439	128	13	well	well	ADV
fbem-21439	128	14	representative	representative	NOUN
fbem-21439	128	15	on	on	ADP
fbem-21439	128	16	the	the	DET
fbem-21439	128	17	whole	whole	NOUN
fbem-21439	128	18	.	.	PUNCT
fbem-21439	129	1	the	the	DET
fbem-21439	129	2	demographic	demographic	ADJ
fbem-21439	129	3	characteristics	characteristic	NOUN
fbem-21439	129	4	of	of	ADP
fbem-21439	129	5	the	the	DET
fbem-21439	129	6	residents	resident	NOUN
fbem-21439	129	7	concerned	concern	VERB
fbem-21439	129	8	in	in	ADP
fbem-21439	129	9	this	this	DET
fbem-21439	129	10	study	study	NOUN
fbem-21439	129	11	mainly	mainly	ADV
fbem-21439	129	12	include	include	VERB
fbem-21439	129	13	gender	gender	NOUN
fbem-21439	129	14	,	,	PUNCT
fbem-21439	129	15	age	age	NOUN
fbem-21439	129	16	,	,	PUNCT
fbem-21439	129	17	education	education	NOUN
fbem-21439	129	18	,	,	PUNCT
fbem-21439	129	19	occupation	occupation	NOUN
fbem-21439	129	20	,	,	PUNCT
fbem-21439	129	21	whether	whether	SCONJ
fbem-21439	129	22	they	they	PRON
fbem-21439	129	23	use	use	VERB
fbem-21439	129	24	chatbots	chatbot	NOUN
fbem-21439	129	25	actively	actively	ADV
fbem-21439	129	26	or	or	CCONJ
fbem-21439	129	27	passively	passively	ADV
fbem-21439	129	28	,	,	PUNCT
fbem-21439	129	29	and	and	CCONJ
fbem-21439	129	30	the	the	DET
fbem-21439	129	31	monthly	monthly	ADJ
fbem-21439	129	32	frequency	frequency	NOUN
fbem-21439	129	33	of	of	ADP
fbem-21439	129	34	using	use	VERB
fbem-21439	129	35	chatbots	chatbot	NOUN
fbem-21439	129	36	.	.	PUNCT
fbem-21439	129	37	table	table	NOUN
fbem-21439	129	38	4	4	NUM
fbem-21439	129	39	-	-	SYM
fbem-21439	129	40	1	1	NUM
fbem-21439	129	41	.	.	PUNCT
fbem-21439	129	42	descriptive	descriptive	ADJ
fbem-21439	129	43	statistical	statistical	ADJ
fbem-21439	129	44	analysis	analysis	NOUN
fbem-21439	129	45	of	of	ADP
fbem-21439	129	46	the	the	DET
fbem-21439	129	47	sample	sample	NOUN
fbem-21439	129	48	variable	variable	ADJ
fbem-21439	129	49	names	name	NOUN
fbem-21439	129	50	species	specie	NOUN
fbem-21439	129	51	n	n	NOUN
fbem-21439	129	52	=	=	SYM
fbem-21439	129	53	481	481	NUM
fbem-21439	129	54	percentage	percentage	NOUN
fbem-21439	129	55	(	(	PUNCT
fbem-21439	129	56	%	%	NOUN
fbem-21439	129	57	)	)	PUNCT
fbem-21439	129	58	gender	gender	NOUN
fbem-21439	129	59	male	male	NOUN
fbem-21439	129	60	279	279	NUM
fbem-21439	129	61	58.0	58.0	NUM
fbem-21439	129	62	female	female	NOUN
fbem-21439	129	63	202	202	NUM
fbem-21439	129	64	42.0	42.0	NUM
fbem-21439	129	65	age	age	NOUN
fbem-21439	129	66	<	<	X
fbem-21439	129	67	18	18	NUM
fbem-21439	129	68	24	24	NUM
fbem-21439	129	69	4.99	4.99	NUM
fbem-21439	129	70	18	18	NUM
fbem-21439	129	71	-	-	SYM
fbem-21439	129	72	25	25	NUM
fbem-21439	129	73	180	180	NUM
fbem-21439	129	74	37.42	37.42	NUM
fbem-21439	129	75	26	26	NUM
fbem-21439	129	76	-34	-34	SYM
fbem-21439	129	77	143	143	NUM
fbem-21439	129	78	29.73	29.73	NUM
fbem-21439	129	79	35	35	NUM
fbem-21439	129	80	-	-	SYM
fbem-21439	129	81	45	45	NUM
fbem-21439	129	82	115	115	NUM
fbem-21439	129	83	23.91	23.91	NUM
fbem-21439	129	84	>	>	SYM
fbem-21439	129	85	45	45	NUM
fbem-21439	129	86	19	19	NUM
fbem-21439	129	87	3.95	3.95	NUM
fbem-21439	129	88	education	education	NOUN
fbem-21439	129	89	hight	hight	NOUN
fbem-21439	129	90	school	school	NOUN
fbem-21439	129	91	or	or	CCONJ
fbem-21439	129	92	below	below	ADP
fbem-21439	129	93	81	81	NUM
fbem-21439	129	94	16.84	16.84	NUM
fbem-21439	129	95	undergrad	undergrad	NOUN
fbem-21439	129	96	212	212	NUM
fbem-21439	129	97	44.07	44.07	NUM
fbem-21439	129	98	masters	master	NOUN
fbem-21439	129	99	112	112	NUM
fbem-21439	129	100	23.28	23.28	NUM
fbem-21439	129	101	phd	phd	NOUN
fbem-21439	129	102	76	76	NUM
fbem-21439	129	103	15.80	15.80	NUM
fbem-21439	129	104	occupations	occupation	NOUN
fbem-21439	129	105	students	student	NOUN
fbem-21439	129	106	84	84	NUM
fbem-21439	129	107	17.46	17.46	NUM
fbem-21439	129	108	educational	educational	ADJ
fbem-21439	129	109	workers	worker	NOUN
fbem-21439	129	110	111	111	NUM
fbem-21439	129	111	23.08	23.08	NUM
fbem-21439	129	112	corporate	corporate	ADJ
fbem-21439	129	113	personnel	personnel	NOUN
fbem-21439	129	114	161	161	NUM
fbem-21439	129	115	33.47	33.47	NUM
fbem-21439	129	116	government	government	NOUN
fbem-21439	129	117	personnel	personnel	NOUN
fbem-21439	129	118	77	77	NUM
fbem-21439	129	119	16.01	16.01	NUM
fbem-21439	129	120	other	other	ADJ
fbem-21439	129	121	48	48	NUM
fbem-21439	129	122	9.98	9.98	NUM
fbem-21439	129	123	whether	whether	SCONJ
fbem-21439	129	124	to	to	PART
fbem-21439	129	125	use	use	VERB
fbem-21439	129	126	chatbots	chatbot	NOUN
fbem-21439	129	127	actively	actively	ADV
fbem-21439	129	128	or	or	CCONJ
fbem-21439	129	129	passively	passively	ADV
fbem-21439	129	130	active	active	ADJ
fbem-21439	129	131	337	337	NUM
fbem-21439	129	132	70.89	70.89	NUM
fbem-21439	129	133	passive	passive	ADJ
fbem-21439	129	134	144	144	NUM
fbem-21439	129	135	29.11	29.11	NUM
fbem-21439	129	136	how	how	SCONJ
fbem-21439	129	137	often	often	ADV
fbem-21439	129	138	chatbots	chatbot	NOUN
fbem-21439	129	139	are	be	AUX
fbem-21439	129	140	used	use	VERB
fbem-21439	129	141	per	per	ADP
fbem-21439	129	142	month	month	NOUN
fbem-21439	129	143	hardly	hardly	ADV
fbem-21439	129	144	ever	ever	ADV
fbem-21439	129	145	60	60	NUM
fbem-21439	129	146	12.47	12.47	NUM
fbem-21439	129	147	seldom	seldom	ADV
fbem-21439	129	148	use	use	VERB
fbem-21439	129	149	85	85	NUM
fbem-21439	129	150	17.67	17.67	NUM
fbem-21439	129	151	occasionally	occasionally	ADV
fbem-21439	129	152	214	214	NUM
fbem-21439	129	153	44.49	44.49	NUM
fbem-21439	129	154	used	use	VERB
fbem-21439	129	155	often	often	ADV
fbem-21439	129	156	122	122	NUM
fbem-21439	129	157	25.36	25.36	NUM
fbem-21439	129	158	in	in	ADP
fbem-21439	129	159	this	this	DET
fbem-21439	129	160	section	section	NOUN
fbem-21439	129	161	,	,	PUNCT
fbem-21439	129	162	spss	spss	PROPN
fbem-21439	129	163	software	software	NOUN
fbem-21439	129	164	is	be	AUX
fbem-21439	129	165	used	use	VERB
fbem-21439	129	166	for	for	ADP
fbem-21439	129	167	statistical	statistical	ADJ
fbem-21439	129	168	analysis	analysis	NOUN
fbem-21439	129	169	of	of	ADP
fbem-21439	129	170	the	the	DET
fbem-21439	129	171	minimum	minimum	ADJ
fbem-21439	129	172	,	,	PUNCT
fbem-21439	129	173	maximum	maximum	ADJ
fbem-21439	129	174	,	,	PUNCT
fbem-21439	129	175	average	average	ADJ
fbem-21439	129	176	and	and	CCONJ
fbem-21439	129	177	standard	standard	ADJ
fbem-21439	129	178	deviation	deviation	NOUN
fbem-21439	129	179	234	234	NUM
fbem-21439	129	180	of	of	ADP
fbem-21439	129	181	each	each	DET
fbem-21439	129	182	measurement	measurement	NOUN
fbem-21439	129	183	item	item	NOUN
fbem-21439	129	184	in	in	ADP
fbem-21439	129	185	different	different	ADJ
fbem-21439	129	186	dimensions	dimension	NOUN
fbem-21439	129	187	.	.	PUNCT
fbem-21439	130	1	the	the	DET
fbem-21439	130	2	specific	specific	ADJ
fbem-21439	130	3	results	result	NOUN
fbem-21439	130	4	are	be	AUX
fbem-21439	130	5	shown	show	VERB
fbem-21439	130	6	in	in	ADP
fbem-21439	130	7	table	table	NOUN
fbem-21439	130	8	4	4	NUM
fbem-21439	130	9	-	-	SYM
fbem-21439	130	10	2	2	NUM
fbem-21439	130	11	.	.	PUNCT
fbem-21439	130	12	table	table	NOUN
fbem-21439	130	13	4	4	NUM
fbem-21439	130	14	-	-	SYM
fbem-21439	130	15	2	2	NUM
fbem-21439	130	16	.	.	NOUN
fbem-21439	130	17	table	table	NOUN
fbem-21439	130	18	of	of	ADP
fbem-21439	130	19	statistical	statistical	ADJ
fbem-21439	130	20	analysis	analysis	NOUN
fbem-21439	130	21	of	of	ADP
fbem-21439	130	22	samples	sample	NOUN
fbem-21439	130	23	dimensions	dimension	NOUN
fbem-21439	130	24	item	item	PROPN
fbem-21439	130	25	average	average	ADJ
fbem-21439	130	26	standard	standard	ADJ
fbem-21439	130	27	deviation	deviation	NOUN
fbem-21439	130	28	minimum	minimum	ADJ
fbem-21439	130	29	maximum	maximum	ADJ
fbem-21439	130	30	value	value	NOUN
fbem-21439	130	31	inf1	inf1	ADJ
fbem-21439	130	32	4,9771	4,9771	PROPN
fbem-21439	131	1	1,61681	1,61681	NUM
fbem-21439	131	2	1.00	1.00	NUM
fbem-21439	131	3	7,00	7,00	NUM
fbem-21439	131	4	inf2	inf2	VERB
fbem-21439	131	5	4,7173	4,7173	NUM
fbem-21439	131	6	1,59918	1,59918	NUM
fbem-21439	131	7	1.00	1.00	NUM
fbem-21439	131	8	7,00	7,00	NUM
fbem-21439	131	9	quality	quality	NOUN
fbem-21439	131	10	of	of	ADP
fbem-21439	131	11	inf3	inf3	NOUN
fbem-21439	131	12	4,7796	4,7796	PROPN
fbem-21439	131	13	1,54154	1,54154	NUM
fbem-21439	131	14	1.00	1.00	NUM
fbem-21439	131	15	7,00	7,00	NUM
fbem-21439	131	16	information	information	NOUN
fbem-21439	131	17	inf4	inf4	VERB
fbem-21439	131	18	4,8711	4,8711	VERB
fbem-21439	131	19	1,57057	1,57057	NUM
fbem-21439	131	20	1.00	1.00	NUM
fbem-21439	131	21	7,00	7,00	NUM
fbem-21439	131	22	inf5	inf5	NOUN
fbem-21439	131	23	5,2744	5,2744	NUM
fbem-21439	131	24	1,49428	1,49428	NUM
fbem-21439	131	25	1.00	1.00	NUM
fbem-21439	131	26	7,00	7,00	NUM
fbem-21439	132	1	us1	us1	PROPN
fbem-21439	132	2	5,0894	5,0894	PROPN
fbem-21439	132	3	1,48545	1,48545	NUM
fbem-21439	132	4	1.00	1.00	NUM
fbem-21439	132	5	7,00	7,00	NUM
fbem-21439	132	6	usability	usability	NOUN
fbem-21439	132	7	us2	us2	NOUN
fbem-21439	132	8	5,1954	5,1954	PROPN
fbem-21439	132	9	1,51357	1,51357	NUM
fbem-21439	132	10	1.00	1.00	NUM
fbem-21439	132	11	7,00	7,00	NUM
fbem-21439	132	12	us3	us3	PROPN
fbem-21439	132	13	5,1975	5,1975	PROPN
fbem-21439	132	14	1,50847	1,50847	PROPN
fbem-21439	132	15	1.00	1.00	NUM
fbem-21439	132	16	7,00	7,00	NUM
fbem-21439	132	17	slef1	slef1	NOUN
fbem-21439	132	18	5,1913	5,1913	PROPN
fbem-21439	132	19	1,61658	1,61658	NUM
fbem-21439	132	20	1.00	1.00	NUM
fbem-21439	132	21	7,00	7,00	NUM
fbem-21439	132	22	self	self	NOUN
fbem-21439	132	23	-	-	PUNCT
fbem-21439	132	24	efficacy	efficacy	NOUN
fbem-21439	132	25	slef2	slef2	NOUN
fbem-21439	132	26	5,0832	5,0832	NUM
fbem-21439	132	27	1,55769	1,55769	NOUN
fbem-21439	132	28	1.00	1.00	NUM
fbem-21439	132	29	7,00	7,00	NUM
fbem-21439	132	30	slef3	slef3	NOUN
fbem-21439	132	31	4,9834	4,9834	NOUN
fbem-21439	132	32	1,62908	1,62908	NUM
fbem-21439	132	33	1.00	1.00	NUM
fbem-21439	132	34	7,00	7,00	NUM
fbem-21439	132	35	slef4	slef4	NOUN
fbem-21439	133	1	4,6798	4,6798	NUM
fbem-21439	133	2	1,61290	1,61290	NUM
fbem-21439	133	3	1.00	1.00	NUM
fbem-21439	133	4	7,00	7,00	NUM
fbem-21439	133	5	enj1	enj1	PROPN
fbem-21439	133	6	4,7713	4,7713	PROPN
fbem-21439	133	7	1,59481	1,59481	NUM
fbem-21439	133	8	1.00	1.00	NUM
fbem-21439	133	9	7,00	7,00	NOUN
fbem-21439	133	10	enj	enj	VERB
fbem-21439	133	11	2	2	NUM
fbem-21439	133	12	4,8857	4,8857	PROPN
fbem-21439	133	13	1,61291	1,61291	NUM
fbem-21439	133	14	1.00	1.00	NUM
fbem-21439	133	15	7,00	7,00	NUM
fbem-21439	133	16	perceived	perceive	VERB
fbem-21439	133	17	enj	enj	NOUN
fbem-21439	133	18	5	5	NUM
fbem-21439	133	19	4,7942	4,7942	NOUN
fbem-21439	133	20	1,59597	1,59597	NUM
fbem-21439	133	21	1.00	1.00	NUM
fbem-21439	133	22	7,00	7,00	NUM
fbem-21439	133	23	enjoyment	enjoyment	NOUN
fbem-21439	133	24	sn1	sn1	PROPN
fbem-21439	133	25	5,1559	5,1559	PROPN
fbem-21439	133	26	1,60553	1,60553	PROPN
fbem-21439	133	27	1.00	1.00	NUM
fbem-21439	133	28	7,00	7,00	NUM
fbem-21439	133	29	sn	sn	NOUN
fbem-21439	133	30	2	2	NUM
fbem-21439	134	1	4,9064	4,9064	NOUN
fbem-21439	134	2	1,57902	1,57902	NUM
fbem-21439	134	3	1.00	1.00	NUM
fbem-21439	134	4	7,00	7,00	NUM
fbem-21439	134	5	sn	sn	PROPN
fbem-21439	134	6	3	3	NUM
fbem-21439	134	7	4,9148	4,9148	NOUN
fbem-21439	134	8	1,60955	1,60955	NUM
fbem-21439	134	9	1.00	1.00	NUM
fbem-21439	134	10	7,00	7,00	NUM
fbem-21439	134	11	subjective	subjective	ADJ
fbem-21439	134	12	sn	sn	NOUN
fbem-21439	134	13	4	4	NUM
fbem-21439	134	14	5,1767	5,1767	NOUN
fbem-21439	134	15	1,49581	1,49581	NUM
fbem-21439	134	16	1.00	1.00	NUM
fbem-21439	134	17	7,00	7,00	NUM
fbem-21439	134	18	norm	norm	NOUN
fbem-21439	134	19	sn	sn	NOUN
fbem-21439	134	20	5	5	NUM
fbem-21439	134	21	4,8649	4,8649	PROPN
fbem-21439	134	22	1,48900	1,48900	NUM
fbem-21439	134	23	1.00	1.00	NUM
fbem-21439	134	24	7,00	7,00	NUM
fbem-21439	134	25	sn6	sn6	ADJ
fbem-21439	134	26	4,9418	4,9418	NOUN
fbem-21439	134	27	1,48490	1,48490	NUM
fbem-21439	134	28	1.00	1.00	NUM
fbem-21439	134	29	7,00	7,00	NUM
fbem-21439	134	30	peu1	peu1	ADJ
fbem-21439	134	31	4,9771	4,9771	PROPN
fbem-21439	134	32	1,45255	1,45255	PROPN
fbem-21439	134	33	1.00	1.00	NUM
fbem-21439	134	34	7,00	7,00	NUM
fbem-21439	134	35	perceived	perceive	VERB
fbem-21439	134	36	ease	ease	NOUN
fbem-21439	134	37	peu2	peu2	NOUN
fbem-21439	134	38	5,2058	5,2058	NUM
fbem-21439	134	39	1,58681	1,58681	NUM
fbem-21439	134	40	1.00	1.00	NUM
fbem-21439	134	41	7,00	7,00	NUM
fbem-21439	134	42	of	of	ADP
fbem-21439	134	43	use	use	NOUN
fbem-21439	134	44	peu3	peu3	PROPN
fbem-21439	134	45	5,0395	5,0395	PROPN
fbem-21439	134	46	1,55607	1,55607	PROPN
fbem-21439	134	47	1.00	1.00	NUM
fbem-21439	134	48	7,00	7,00	NUM
fbem-21439	134	49	peu4	peu4	PROPN
fbem-21439	134	50	5,1559	5,1559	NUM
fbem-21439	134	51	1,53657	1,53657	NUM
fbem-21439	134	52	1.00	1.00	NUM
fbem-21439	134	53	7,00	7,00	NUM
fbem-21439	134	54	pu1	pu1	NOUN
fbem-21439	134	55	5,1227	5,1227	PROPN
fbem-21439	134	56	1,55440	1,55440	NUM
fbem-21439	134	57	1.00	1.00	NUM
fbem-21439	134	58	7,00	7,00	NUM
fbem-21439	134	59	perceived	perceive	VERB
fbem-21439	134	60	pu2	pu2	NOUN
fbem-21439	134	61	5,2370	5,2370	NUM
fbem-21439	134	62	1,51037	1,51037	NUM
fbem-21439	134	63	1.00	1.00	NUM
fbem-21439	134	64	7,00	7,00	NUM
fbem-21439	134	65	usefulness	usefulness	ADJ
fbem-21439	134	66	pu3	pu3	NOUN
fbem-21439	134	67	5,0520	5,0520	NUM
fbem-21439	134	68	1,54090	1,54090	PROPN
fbem-21439	134	69	1.00	1.00	NUM
fbem-21439	134	70	7,00	7,00	NUM
fbem-21439	134	71	pu4	pu4	NOUN
fbem-21439	134	72	4,9813	4,9813	NOUN
fbem-21439	134	73	1,60911	1,60911	NUM
fbem-21439	134	74	1.00	1.00	NUM
fbem-21439	134	75	7,00	7,00	NUM
fbem-21439	134	76	pu5	pu5	ADP
fbem-21439	134	77	4,7131	4,7131	PROPN
fbem-21439	134	78	1,60365	1,60365	NUM
fbem-21439	134	79	1.00	1.00	NUM
fbem-21439	134	80	7,00	7,00	NUM
fbem-21439	134	81	pu6	pu6	ADP
fbem-21439	134	82	4,7401	4,7401	PROPN
fbem-21439	134	83	1,64603	1,64603	NUM
fbem-21439	134	84	1.00	1.00	NUM
fbem-21439	134	85	7,00	7,00	NUM
fbem-21439	134	86	sat1	sat1	NOUN
fbem-21439	134	87	4,9709	4,9709	NUM
fbem-21439	134	88	1,60182	1,60182	NOUN
fbem-21439	134	89	1.00	1.00	NUM
fbem-21439	134	90	7,00	7,00	NUM
fbem-21439	134	91	sat2	sat2	NOUN
fbem-21439	134	92	4,7838	4,7838	NUM
fbem-21439	134	93	1,61343	1,61343	NUM
fbem-21439	134	94	1.00	1.00	NUM
fbem-21439	134	95	7,00	7,00	NUM
fbem-21439	134	96	satisfaction	satisfaction	NOUN
fbem-21439	134	97	sat3	sat3	NOUN
fbem-21439	134	98	5,2578	5,2578	NUM
fbem-21439	134	99	1,42305	1,42305	NUM
fbem-21439	134	100	1.00	1.00	NUM
fbem-21439	134	101	7,00	7,00	NUM
fbem-21439	134	102	sat4	sat4	PROPN
fbem-21439	134	103	4,9252	4,9252	NOUN
fbem-21439	134	104	1,45867	1,45867	NUM
fbem-21439	134	105	1.00	1.00	NUM
fbem-21439	134	106	7,00	7,00	NUM
fbem-21439	134	107	sat5	sat5	PROPN
fbem-21439	135	1	5,0083	5,0083	NUM
fbem-21439	135	2	1,48462	1,48462	NOUN
fbem-21439	135	3	1.00	1.00	NUM
fbem-21439	135	4	7,00	7,00	NUM
fbem-21439	135	5	as	as	SCONJ
fbem-21439	135	6	can	can	AUX
fbem-21439	135	7	be	be	AUX
fbem-21439	135	8	seen	see	VERB
fbem-21439	135	9	from	from	ADP
fbem-21439	135	10	the	the	DET
fbem-21439	135	11	table	table	NOUN
fbem-21439	135	12	,	,	PUNCT
fbem-21439	135	13	the	the	DET
fbem-21439	135	14	average	average	ADJ
fbem-21439	135	15	value	value	NOUN
fbem-21439	135	16	of	of	ADP
fbem-21439	135	17	each	each	DET
fbem-21439	135	18	item	item	NOUN
fbem-21439	135	19	in	in	ADP
fbem-21439	135	20	this	this	DET
fbem-21439	135	21	study	study	NOUN
fbem-21439	135	22	is	be	AUX
fbem-21439	135	23	above	above	ADP
fbem-21439	135	24	4	4	NUM
fbem-21439	135	25	,	,	PUNCT
fbem-21439	135	26	which	which	PRON
fbem-21439	135	27	indicates	indicate	VERB
fbem-21439	135	28	that	that	SCONJ
fbem-21439	135	29	potential	potential	ADJ
fbem-21439	135	30	customers	customer	NOUN
fbem-21439	135	31	have	have	VERB
fbem-21439	135	32	optimistic	optimistic	ADJ
fbem-21439	135	33	and	and	CCONJ
fbem-21439	135	34	positive	positive	ADJ
fbem-21439	135	35	views	view	NOUN
fbem-21439	135	36	on	on	ADP
fbem-21439	135	37	information	information	NOUN
fbem-21439	135	38	quality	quality	NOUN
fbem-21439	135	39	,	,	PUNCT
fbem-21439	135	40	usability	usability	NOUN
fbem-21439	135	41	,	,	PUNCT
fbem-21439	135	42	self	self	NOUN
fbem-21439	135	43	-	-	PUNCT
fbem-21439	135	44	efficacy	efficacy	NOUN
fbem-21439	135	45	,	,	PUNCT
fbem-21439	135	46	perceived	perceive	VERB
fbem-21439	135	47	enjoyment	enjoyment	NOUN
fbem-21439	135	48	,	,	PUNCT
fbem-21439	135	49	subjective	subjective	ADJ
fbem-21439	135	50	norms	norm	NOUN
fbem-21439	135	51	,	,	PUNCT
fbem-21439	135	52	perceived	perceive	VERB
fbem-21439	135	53	ease	ease	NOUN
fbem-21439	135	54	of	of	ADP
fbem-21439	135	55	use	use	NOUN
fbem-21439	135	56	,	,	PUNCT
fbem-21439	135	57	perceived	perceive	VERB
fbem-21439	135	58	usefulness	usefulness	NOUN
fbem-21439	135	59	and	and	CCONJ
fbem-21439	135	60	satisfaction	satisfaction	NOUN
fbem-21439	135	61	.	.	PUNCT
fbem-21439	136	1	the	the	DET
fbem-21439	136	2	question	question	NOUN
fbem-21439	136	3	design	design	NOUN
fbem-21439	136	4	of	of	ADP
fbem-21439	136	5	this	this	DET
fbem-21439	136	6	study	study	NOUN
fbem-21439	136	7	is	be	AUX
fbem-21439	136	8	based	base	VERB
fbem-21439	136	9	on	on	ADP
fbem-21439	136	10	the	the	DET
fbem-21439	136	11	previous	previous	ADJ
fbem-21439	136	12	research	research	NOUN
fbem-21439	136	13	,	,	PUNCT
fbem-21439	136	14	drawing	draw	VERB
fbem-21439	136	15	on	on	ADP
fbem-21439	136	16	the	the	DET
fbem-21439	136	17	existing	exist	VERB
fbem-21439	136	18	scale	scale	NOUN
fbem-21439	136	19	and	and	CCONJ
fbem-21439	136	20	making	make	VERB
fbem-21439	136	21	necessary	necessary	ADJ
fbem-21439	136	22	modifications	modification	NOUN
fbem-21439	136	23	.	.	PUNCT
fbem-21439	137	1	therefore	therefore	ADV
fbem-21439	137	2	,	,	PUNCT
fbem-21439	137	3	the	the	DET
fbem-21439	137	4	reliability	reliability	NOUN
fbem-21439	137	5	of	of	ADP
fbem-21439	137	6	the	the	DET
fbem-21439	137	7	scale	scale	NOUN
fbem-21439	137	8	must	must	AUX
fbem-21439	137	9	be	be	AUX
fbem-21439	137	10	evaluated	evaluate	VERB
fbem-21439	137	11	so	so	SCONJ
fbem-21439	137	12	that	that	SCONJ
fbem-21439	137	13	the	the	DET
fbem-21439	137	14	data	datum	NOUN
fbem-21439	137	15	collected	collect	VERB
fbem-21439	137	16	from	from	ADP
fbem-21439	137	17	the	the	DET
fbem-21439	137	18	scale	scale	NOUN
fbem-21439	137	19	is	be	AUX
fbem-21439	137	20	stable	stable	ADJ
fbem-21439	137	21	and	and	CCONJ
fbem-21439	137	22	reliable	reliable	ADJ
fbem-21439	137	23	.	.	PUNCT
fbem-21439	138	1	in	in	ADP
fbem-21439	138	2	the	the	DET
fbem-21439	138	3	model	model	NOUN
fbem-21439	138	4	hypothesis	hypothesis	NOUN
fbem-21439	138	5	,	,	PUNCT
fbem-21439	138	6	the	the	DET
fbem-21439	138	7	scale	scale	NOUN
fbem-21439	138	8	of	of	ADP
fbem-21439	138	9	influencing	influence	VERB
fbem-21439	138	10	factors	factor	NOUN
fbem-21439	138	11	of	of	ADP
fbem-21439	138	12	customer	customer	NOUN
fbem-21439	138	13	satisfaction	satisfaction	NOUN
fbem-21439	138	14	of	of	ADP
fbem-21439	138	15	ai	ai	ADJ
fbem-21439	138	16	chatbot	chatbot	NOUN
fbem-21439	138	17	was	be	AUX
fbem-21439	138	18	divided	divide	VERB
fbem-21439	138	19	into	into	ADP
fbem-21439	138	20	8	8	NUM
fbem-21439	138	21	variables	variable	NOUN
fbem-21439	138	22	including	include	VERB
fbem-21439	138	23	information	information	NOUN
fbem-21439	138	24	quality	quality	NOUN
fbem-21439	138	25	,	,	PUNCT
fbem-21439	138	26	usability	usability	NOUN
fbem-21439	138	27	,	,	PUNCT
fbem-21439	138	28	selfefficacy	selfefficacy	NOUN
fbem-21439	138	29	,	,	PUNCT
fbem-21439	138	30	perceived	perceive	VERB
fbem-21439	138	31	enjoyment	enjoyment	NOUN
fbem-21439	138	32	,	,	PUNCT
fbem-21439	138	33	subjective	subjective	ADJ
fbem-21439	138	34	norms	norm	NOUN
fbem-21439	138	35	,	,	PUNCT
fbem-21439	138	36	perceived	perceive	VERB
fbem-21439	138	37	usefulness	usefulness	NOUN
fbem-21439	138	38	,	,	PUNCT
fbem-21439	138	39	perceived	perceive	VERB
fbem-21439	138	40	ease	ease	NOUN
fbem-21439	138	41	of	of	ADP
fbem-21439	138	42	use	use	NOUN
fbem-21439	138	43	,	,	PUNCT
fbem-21439	138	44	and	and	CCONJ
fbem-21439	138	45	satisfaction	satisfaction	NOUN
fbem-21439	138	46	,	,	PUNCT
fbem-21439	138	47	with	with	ADP
fbem-21439	138	48	a	a	DET
fbem-21439	138	49	total	total	NOUN
fbem-21439	138	50	of	of	ADP
fbem-21439	138	51	36	36	NUM
fbem-21439	138	52	items	item	NOUN
fbem-21439	138	53	(	(	PUNCT
fbem-21439	138	54	see	see	VERB
fbem-21439	138	55	table	table	NOUN
fbem-21439	138	56	4	4	NUM
fbem-21439	138	57	-	-	SYM
fbem-21439	138	58	3	3	NUM
fbem-21439	138	59	)	)	PUNCT
fbem-21439	138	60	.	.	PUNCT
fbem-21439	139	1	in	in	ADP
fbem-21439	139	2	order	order	NOUN
fbem-21439	139	3	to	to	PART
fbem-21439	139	4	ensure	ensure	VERB
fbem-21439	139	5	the	the	DET
fbem-21439	139	6	reliability	reliability	NOUN
fbem-21439	139	7	of	of	ADP
fbem-21439	139	8	the	the	DET
fbem-21439	139	9	questionnaire	questionnaire	NOUN
fbem-21439	139	10	and	and	CCONJ
fbem-21439	139	11	its	its	PRON
fbem-21439	139	12	measurement	measurement	NOUN
fbem-21439	139	13	items	item	NOUN
fbem-21439	139	14	,	,	PUNCT
fbem-21439	139	15	cronbach	cronbach	VERB
fbem-21439	139	16	's	's	PART
fbem-21439	139	17	α	α	NOUN
fbem-21439	139	18	(	(	PUNCT
fbem-21439	139	19	cronbach	cronbach	ADJ
fbem-21439	139	20	reliability	reliability	NOUN
fbem-21439	139	21	coefficient	coefficient	NOUN
fbem-21439	139	22	)	)	PUNCT
fbem-21439	139	23	was	be	AUX
fbem-21439	139	24	adopted	adopt	VERB
fbem-21439	139	25	for	for	ADP
fbem-21439	139	26	reliability	reliability	NOUN
fbem-21439	139	27	test	test	NOUN
fbem-21439	139	28	.	.	PUNCT
fbem-21439	140	1	this	this	DET
fbem-21439	140	2	step	step	NOUN
fbem-21439	140	3	was	be	AUX
fbem-21439	140	4	designed	design	VERB
fbem-21439	140	5	to	to	PART
fbem-21439	140	6	assess	assess	VERB
fbem-21439	140	7	the	the	DET
fbem-21439	140	8	internal	internal	ADJ
fbem-21439	140	9	consistency	consistency	NOUN
fbem-21439	140	10	of	of	ADP
fbem-21439	140	11	each	each	DET
fbem-21439	140	12	item	item	NOUN
fbem-21439	140	13	in	in	ADP
fbem-21439	140	14	the	the	DET
fbem-21439	140	15	questionnaire	questionnaire	NOUN
fbem-21439	140	16	and	and	CCONJ
fbem-21439	140	17	the	the	DET
fbem-21439	140	18	overall	overall	ADJ
fbem-21439	140	19	reliability	reliability	NOUN
fbem-21439	140	20	of	of	ADP
fbem-21439	140	21	the	the	DET
fbem-21439	140	22	measurement	measurement	NOUN
fbem-21439	140	23	tool	tool	NOUN
fbem-21439	140	24	.	.	PUNCT
fbem-21439	141	1	cronbach	cronbach	PROPN
fbem-21439	141	2	's	's	PART
fbem-21439	141	3	α	α	NOUN
fbem-21439	141	4	of	of	ADP
fbem-21439	141	5	each	each	DET
fbem-21439	141	6	factor	factor	NOUN
fbem-21439	141	7	in	in	ADP
fbem-21439	141	8	the	the	DET
fbem-21439	141	9	model	model	NOUN
fbem-21439	141	10	is	be	AUX
fbem-21439	141	11	usually	usually	ADV
fbem-21439	141	12	above	above	ADP
fbem-21439	141	13	0.7	0.7	NUM
fbem-21439	141	14	,	,	PUNCT
fbem-21439	141	15	while	while	SCONJ
fbem-21439	141	16	the	the	DET
fbem-21439	141	17	reliability	reliability	NOUN
fbem-21439	141	18	coefficients	coefficient	NOUN
fbem-21439	141	19	of	of	ADP
fbem-21439	141	20	each	each	DET
fbem-21439	141	21	variable	variable	NOUN
fbem-21439	141	22	are	be	AUX
fbem-21439	141	23	close	close	ADJ
fbem-21439	141	24	to	to	ADP
fbem-21439	141	25	0.7	0.7	NUM
fbem-21439	141	26	,	,	PUNCT
fbem-21439	141	27	and	and	CCONJ
fbem-21439	141	28	the	the	DET
fbem-21439	141	29	lowest	low	ADJ
fbem-21439	141	30	value	value	NOUN
fbem-21439	141	31	is	be	AUX
fbem-21439	141	32	not	not	PART
fbem-21439	141	33	less	less	ADJ
fbem-21439	141	34	than	than	ADP
fbem-21439	141	35	0.6	0.6	NUM
fbem-21439	141	36	.	.	PUNCT
fbem-21439	142	1	these	these	DET
fbem-21439	142	2	values	value	NOUN
fbem-21439	142	3	are	be	AUX
fbem-21439	142	4	within	within	ADP
fbem-21439	142	5	the	the	DET
fbem-21439	142	6	acceptable	acceptable	ADJ
fbem-21439	142	7	range	range	NOUN
fbem-21439	142	8	,	,	PUNCT
fbem-21439	142	9	indicating	indicate	VERB
fbem-21439	142	10	that	that	SCONJ
fbem-21439	142	11	the	the	DET
fbem-21439	142	12	scale	scale	NOUN
fbem-21439	142	13	has	have	VERB
fbem-21439	142	14	good	good	ADJ
fbem-21439	142	15	internal	internal	ADJ
fbem-21439	142	16	consistency	consistency	NOUN
fbem-21439	142	17	and	and	CCONJ
fbem-21439	142	18	reliability	reliability	NOUN
fbem-21439	142	19	.	.	PUNCT
fbem-21439	143	1	cronbach	cronbach	PROPN
fbem-21439	143	2	's	's	PART
fbem-21439	143	3	α	α	NOUN
fbem-21439	143	4	of	of	ADP
fbem-21439	143	5	the	the	DET
fbem-21439	143	6	questionnaire	questionnaire	NOUN
fbem-21439	143	7	as	as	ADP
fbem-21439	143	8	a	a	DET
fbem-21439	143	9	whole	whole	NOUN
fbem-21439	143	10	is	be	AUX
fbem-21439	143	11	0.944	0.944	NUM
fbem-21439	143	12	,	,	PUNCT
fbem-21439	143	13	indicating	indicate	VERB
fbem-21439	143	14	that	that	SCONJ
fbem-21439	143	15	the	the	DET
fbem-21439	143	16	design	design	NOUN
fbem-21439	143	17	of	of	ADP
fbem-21439	143	18	the	the	DET
fbem-21439	143	19	questionnaire	questionnaire	NOUN
fbem-21439	143	20	is	be	AUX
fbem-21439	143	21	very	very	ADV
fbem-21439	143	22	reasonable	reasonable	ADJ
fbem-21439	143	23	,	,	PUNCT
fbem-21439	143	24	and	and	CCONJ
fbem-21439	143	25	the	the	DET
fbem-21439	143	26	questionnaire	questionnaire	NOUN
fbem-21439	143	27	and	and	CCONJ
fbem-21439	143	28	the	the	DET
fbem-21439	143	29	scale	scale	NOUN
fbem-21439	143	30	of	of	ADP
fbem-21439	143	31	each	each	DET
fbem-21439	143	32	variable	variable	NOUN
fbem-21439	143	33	are	be	AUX
fbem-21439	143	34	accurate	accurate	ADJ
fbem-21439	143	35	and	and	CCONJ
fbem-21439	143	36	reliable	reliable	ADJ
fbem-21439	143	37	,	,	PUNCT
fbem-21439	143	38	which	which	PRON
fbem-21439	143	39	is	be	AUX
fbem-21439	143	40	within	within	ADP
fbem-21439	143	41	the	the	DET
fbem-21439	143	42	reliability	reliability	NOUN
fbem-21439	143	43	test	test	NOUN
fbem-21439	143	44	requirements	requirement	NOUN
fbem-21439	143	45	.	.	PUNCT
fbem-21439	144	1	in	in	ADP
fbem-21439	144	2	this	this	DET
fbem-21439	144	3	study	study	NOUN
fbem-21439	144	4	,	,	PUNCT
fbem-21439	144	5	an	an	DET
fbem-21439	144	6	exploratory	exploratory	ADJ
fbem-21439	144	7	factor	factor	NOUN
fbem-21439	144	8	analysis	analysis	NOUN
fbem-21439	144	9	(	(	PUNCT
fbem-21439	144	10	efa	efa	PROPN
fbem-21439	144	11	)	)	PUNCT
fbem-21439	144	12	using	use	VERB
fbem-21439	144	13	spss	spss	PROPN
fbem-21439	144	14	29.0	29.0	NUM
fbem-21439	144	15	was	be	AUX
fbem-21439	144	16	performed	perform	VERB
fbem-21439	144	17	.	.	PUNCT
fbem-21439	145	1	the	the	DET
fbem-21439	145	2	main	main	ADJ
fbem-21439	145	3	goal	goal	NOUN
fbem-21439	145	4	of	of	ADP
fbem-21439	145	5	exploratory	exploratory	ADJ
fbem-21439	145	6	factor	factor	NOUN
fbem-21439	145	7	analysis	analysis	NOUN
fbem-21439	145	8	is	be	AUX
fbem-21439	145	9	to	to	PART
fbem-21439	145	10	capture	capture	VERB
fbem-21439	145	11	the	the	DET
fbem-21439	145	12	core	core	NOUN
fbem-21439	145	13	structure	structure	NOUN
fbem-21439	145	14	that	that	PRON
fbem-21439	145	15	reflects	reflect	VERB
fbem-21439	145	16	the	the	DET
fbem-21439	145	17	research	research	NOUN
fbem-21439	145	18	question	question	NOUN
fbem-21439	145	19	by	by	ADP
fbem-21439	145	20	reducing	reduce	VERB
fbem-21439	145	21	the	the	DET
fbem-21439	145	22	dimensionality	dimensionality	NOUN
fbem-21439	145	23	of	of	ADP
fbem-21439	145	24	multiple	multiple	ADJ
fbem-21439	145	25	observed	observe	VERB
fbem-21439	145	26	variables	variable	NOUN
fbem-21439	145	27	to	to	PART
fbem-21439	145	28	compress	compress	VERB
fbem-21439	145	29	these	these	DET
fbem-21439	145	30	variables	variable	NOUN
fbem-21439	145	31	into	into	ADP
fbem-21439	145	32	fewer	few	ADJ
fbem-21439	145	33	potential	potential	ADJ
fbem-21439	145	34	variables	variable	NOUN
fbem-21439	145	35	.	.	PUNCT
fbem-21439	146	1	according	accord	VERB
fbem-21439	146	2	to	to	ADP
fbem-21439	146	3	the	the	DET
fbem-21439	146	4	criterion	criterion	NOUN
fbem-21439	146	5	of	of	ADP
fbem-21439	146	6	eigenvalues	eigenvalue	NOUN
fbem-21439	146	7	greater	great	ADJ
fbem-21439	146	8	than	than	ADP
fbem-21439	146	9	1	1	NUM
fbem-21439	146	10	,	,	PUNCT
fbem-21439	146	11	we	we	PRON
fbem-21439	146	12	successfully	successfully	ADV
fbem-21439	146	13	extracted	extract	VERB
fbem-21439	146	14	8	8	NUM
fbem-21439	146	15	factors	factor	NOUN
fbem-21439	146	16	(	(	PUNCT
fbem-21439	146	17	see	see	VERB
fbem-21439	146	18	table	table	NOUN
fbem-21439	146	19	4	4	NUM
fbem-21439	146	20	-	-	SYM
fbem-21439	146	21	5	5	NUM
fbem-21439	146	22	for	for	ADP
fbem-21439	146	23	details	detail	NOUN
fbem-21439	146	24	)	)	PUNCT
fbem-21439	146	25	,	,	PUNCT
fbem-21439	146	26	which	which	PRON
fbem-21439	146	27	is	be	AUX
fbem-21439	146	28	consistent	consistent	ADJ
fbem-21439	146	29	with	with	ADP
fbem-21439	146	30	our	our	PRON
fbem-21439	146	31	theoretical	theoretical	ADJ
fbem-21439	146	32	expectations	expectation	NOUN
fbem-21439	146	33	and	and	CCONJ
fbem-21439	146	34	provides	provide	VERB
fbem-21439	146	35	a	a	DET
fbem-21439	146	36	basis	basis	NOUN
fbem-21439	146	37	for	for	ADP
fbem-21439	146	38	further	further	ADJ
fbem-21439	146	39	analysis	analysis	NOUN
fbem-21439	146	40	.	.	PUNCT
fbem-21439	147	1	235	235	NUM
fbem-21439	147	2	table	table	NOUN
fbem-21439	147	3	4	4	NUM
fbem-21439	147	4	-	-	SYM
fbem-21439	147	5	3	3	NUM
fbem-21439	147	6	.	.	PUNCT
fbem-21439	148	1	cronbach	cronbach	PROPN
fbem-21439	148	2	's	's	PART
fbem-21439	148	3	α	α	PROPN
fbem-21439	148	4	variables	variable	NOUN
fbem-21439	148	5	measurement	measurement	NOUN
fbem-21439	148	6	items	item	NOUN
fbem-21439	148	7	measurement	measurement	NOUN
fbem-21439	148	8	item	item	PROPN
fbem-21439	148	9	cronbach	cronbach	PROPN
fbem-21439	148	10	's	's	PART
fbem-21439	148	11	alpha	alpha	NOUN
fbem-21439	148	12	inf1	inf1	NOUN
fbem-21439	148	13	ai	ai	VERB
fbem-21439	148	14	chatbots	chatbot	NOUN
fbem-21439	148	15	can	can	AUX
fbem-21439	148	16	provide	provide	VERB
fbem-21439	148	17	me	i	PRON
fbem-21439	148	18	with	with	ADP
fbem-21439	148	19	ample	ample	ADJ
fbem-21439	148	20	information	information	NOUN
fbem-21439	148	21	.	.	PUNCT
fbem-21439	149	1	0.898	0.898	NUM
fbem-21439	149	2	inf2	inf2	PROPN
fbem-21439	149	3	ai	ai	VERB
fbem-21439	149	4	chatbots	chatbot	NOUN
fbem-21439	149	5	can	can	AUX
fbem-21439	149	6	provide	provide	VERB
fbem-21439	149	7	me	i	PRON
fbem-21439	149	8	with	with	ADP
fbem-21439	149	9	accurate	accurate	ADJ
fbem-21439	149	10	information	information	NOUN
fbem-21439	149	11	.	.	PUNCT
fbem-21439	150	1	quality	quality	NOUN
fbem-21439	150	2	of	of	ADP
fbem-21439	150	3	information	information	NOUN
fbem-21439	150	4	inf3	inf3	PROPN
fbem-21439	150	5	ai	ai	VERB
fbem-21439	150	6	chatbots	chatbot	NOUN
fbem-21439	150	7	can	can	AUX
fbem-21439	150	8	provide	provide	VERB
fbem-21439	150	9	me	i	PRON
fbem-21439	150	10	with	with	ADP
fbem-21439	150	11	very	very	ADV
fbem-21439	150	12	clear	clear	ADJ
fbem-21439	150	13	information	information	NOUN
fbem-21439	150	14	.	.	PUNCT
fbem-21439	151	1	inf4	inf4	PROPN
fbem-21439	151	2	ai	ai	VERB
fbem-21439	151	3	chatbot	chatbot	NOUN
fbem-21439	151	4	customer	customer	NOUN
fbem-21439	151	5	service	service	NOUN
fbem-21439	151	6	bots	bot	NOUN
fbem-21439	151	7	can	can	AUX
fbem-21439	151	8	provide	provide	VERB
fbem-21439	151	9	me	i	PRON
fbem-21439	151	10	with	with	ADP
fbem-21439	151	11	new	new	ADJ
fbem-21439	151	12	information	information	NOUN
fbem-21439	151	13	.	.	PUNCT
fbem-21439	152	1	inf5	inf5	PROPN
fbem-21439	152	2	ai	ai	PROPN
fbem-21439	152	3	chatbots	chatbot	NOUN
fbem-21439	152	4	provide	provide	VERB
fbem-21439	152	5	me	i	PRON
fbem-21439	152	6	with	with	ADP
fbem-21439	152	7	better	well	ADJ
fbem-21439	152	8	pre	pre	ADJ
fbem-21439	152	9	-	-	ADJ
fbem-21439	152	10	selection	selection	ADJ
fbem-21439	152	11	information	information	NOUN
fbem-21439	152	12	.	.	PUNCT
fbem-21439	153	1	us1	us1	PROPN
fbem-21439	153	2	searching	search	VERB
fbem-21439	153	3	with	with	ADP
fbem-21439	153	4	the	the	DET
fbem-21439	153	5	help	help	NOUN
fbem-21439	153	6	of	of	ADP
fbem-21439	153	7	an	an	DET
fbem-21439	153	8	ai	ai	NOUN
fbem-21439	153	9	chatbot	chatbot	NOUN
fbem-21439	153	10	saved	save	VERB
fbem-21439	153	11	me	i	PRON
fbem-21439	153	12	hours	hour	NOUN
fbem-21439	153	13	.	.	PUNCT
fbem-21439	154	1	0.812	0.812	NUM
fbem-21439	154	2	usability	usability	NOUN
fbem-21439	154	3	us2	us2	PROPN
fbem-21439	154	4	ai	ai	PROPN
fbem-21439	154	5	chatbots	chatbot	NOUN
fbem-21439	154	6	make	make	VERB
fbem-21439	154	7	the	the	DET
fbem-21439	154	8	platform	platform	NOUN
fbem-21439	154	9	easy	easy	ADJ
fbem-21439	154	10	to	to	PART
fbem-21439	154	11	use	use	VERB
fbem-21439	154	12	and	and	CCONJ
fbem-21439	154	13	effortless	effortless	ADJ
fbem-21439	154	14	.	.	PUNCT
fbem-21439	155	1	us3	us3	PROPN
fbem-21439	155	2	the	the	DET
fbem-21439	155	3	ai	ai	PROPN
fbem-21439	155	4	chatbot	chatbot	NOUN
fbem-21439	155	5	knows	know	VERB
fbem-21439	155	6	the	the	DET
fbem-21439	155	7	context	context	NOUN
fbem-21439	155	8	during	during	ADP
fbem-21439	155	9	the	the	DET
fbem-21439	155	10	session	session	NOUN
fbem-21439	155	11	.	.	PUNCT
fbem-21439	156	1	slef1	slef1	NOUN
fbem-21439	156	2	if	if	SCONJ
fbem-21439	156	3	there	there	PRON
fbem-21439	156	4	's	be	VERB
fbem-21439	156	5	no	no	DET
fbem-21439	156	6	one	one	NOUN
fbem-21439	156	7	around	around	ADV
fbem-21439	156	8	to	to	PART
fbem-21439	156	9	tell	tell	VERB
fbem-21439	156	10	me	i	PRON
fbem-21439	156	11	what	what	PRON
fbem-21439	156	12	to	to	PART
fbem-21439	156	13	do	do	VERB
fbem-21439	156	14	,	,	PUNCT
fbem-21439	156	15	i	i	PRON
fbem-21439	156	16	can	can	AUX
fbem-21439	156	17	get	get	VERB
fbem-21439	156	18	things	thing	NOUN
fbem-21439	156	19	done	do	VERB
fbem-21439	156	20	with	with	ADP
fbem-21439	156	21	an	an	DET
fbem-21439	156	22	ai	ai	ADJ
fbem-21439	156	23	chatbot	chatbot	NOUN
fbem-21439	156	24	.	.	PUNCT
fbem-21439	157	1	self	self	NOUN
fbem-21439	157	2	-	-	PUNCT
fbem-21439	157	3	efficacy	efficacy	NOUN
fbem-21439	157	4	slef2	slef2	NOUN
fbem-21439	157	5	i	i	PRON
fbem-21439	157	6	can	can	AUX
fbem-21439	157	7	complete	complete	VERB
fbem-21439	157	8	tasks	task	NOUN
fbem-21439	157	9	using	use	VERB
fbem-21439	157	10	ai	ai	VERB
fbem-21439	157	11	chatbots	chatbot	NOUN
fbem-21439	157	12	if	if	SCONJ
fbem-21439	157	13	there	there	PRON
fbem-21439	157	14	is	be	VERB
fbem-21439	157	15	assistance	assistance	NOUN
fbem-21439	157	16	with	with	ADP
fbem-21439	157	17	built	build	VERB
fbem-21439	157	18	-	-	PUNCT
fbem-21439	157	19	in	in	ADP
fbem-21439	157	20	help	help	NOUN
fbem-21439	157	21	facilities	facility	NOUN
fbem-21439	157	22	.	.	PUNCT
fbem-21439	158	1	0.812	0.812	NUM
fbem-21439	158	2	slef3	slef3	X
fbem-21439	158	3	i	i	PRON
fbem-21439	158	4	can	can	AUX
fbem-21439	158	5	use	use	VERB
fbem-21439	158	6	an	an	DET
fbem-21439	158	7	ai	ai	NOUN
fbem-21439	158	8	chatbot	chatbot	NOUN
fbem-21439	158	9	to	to	PART
fbem-21439	158	10	complete	complete	VERB
fbem-21439	158	11	the	the	DET
fbem-21439	158	12	task	task	NOUN
fbem-21439	158	13	if	if	SCONJ
fbem-21439	158	14	someone	someone	PRON
fbem-21439	158	15	tells	tell	VERB
fbem-21439	158	16	me	i	PRON
fbem-21439	158	17	how	how	SCONJ
fbem-21439	158	18	to	to	PART
fbem-21439	158	19	do	do	VERB
fbem-21439	158	20	it	it	PRON
fbem-21439	158	21	first	first	ADV
fbem-21439	158	22	.	.	PUNCT
fbem-21439	159	1	slef4	slef4	PROPN
fbem-21439	160	1	i	i	PRON
fbem-21439	160	2	can	can	AUX
fbem-21439	160	3	use	use	VERB
fbem-21439	160	4	an	an	DET
fbem-21439	160	5	ai	ai	NOUN
fbem-21439	160	6	chatbot	chatbot	NOUN
fbem-21439	160	7	for	for	ADP
fbem-21439	160	8	this	this	DET
fbem-21439	160	9	task	task	NOUN
fbem-21439	160	10	if	if	SCONJ
fbem-21439	160	11	i	i	PRON
fbem-21439	160	12	've	have	AUX
fbem-21439	160	13	used	use	VERB
fbem-21439	160	14	a	a	DET
fbem-21439	160	15	similar	similar	ADJ
fbem-21439	160	16	ai	ai	NOUN
fbem-21439	160	17	chatbot	chatbot	NOUN
fbem-21439	160	18	for	for	ADP
fbem-21439	160	19	the	the	DET
fbem-21439	160	20	same	same	ADJ
fbem-21439	160	21	task	task	NOUN
fbem-21439	160	22	before	before	ADV
fbem-21439	160	23	.	.	PUNCT
fbem-21439	161	1	enj1	enj1	PROPN
fbem-21439	161	2	i	i	PRON
fbem-21439	161	3	find	find	VERB
fbem-21439	161	4	using	use	VERB
fbem-21439	161	5	ai	ai	VERB
fbem-21439	161	6	chatbots	chatbot	NOUN
fbem-21439	161	7	enjoyable	enjoyable	ADJ
fbem-21439	161	8	.	.	PUNCT
fbem-21439	162	1	0.845	0.845	NUM
fbem-21439	162	2	perceived	perceive	VERB
fbem-21439	162	3	enjoyment	enjoyment	NOUN
fbem-21439	162	4	enj2	enj2	VERB
fbem-21439	162	5	the	the	DET
fbem-21439	162	6	actual	actual	ADJ
fbem-21439	162	7	process	process	NOUN
fbem-21439	162	8	of	of	ADP
fbem-21439	162	9	using	use	VERB
fbem-21439	162	10	an	an	DET
fbem-21439	162	11	ai	ai	NOUN
fbem-21439	162	12	chatbot	chatbot	NOUN
fbem-21439	162	13	is	be	AUX
fbem-21439	162	14	enjoyable	enjoyable	ADJ
fbem-21439	162	15	.	.	PUNCT
fbem-21439	163	1	enj3	enj3	PROPN
fbem-21439	163	2	using	use	VERB
fbem-21439	163	3	ai	ai	VERB
fbem-21439	163	4	chatbots	chatbot	NOUN
fbem-21439	163	5	is	be	AUX
fbem-21439	163	6	fun	fun	ADJ
fbem-21439	163	7	and	and	CCONJ
fbem-21439	163	8	i	i	PRON
fbem-21439	163	9	love	love	VERB
fbem-21439	163	10	it	it	PRON
fbem-21439	163	11	.	.	PUNCT
fbem-21439	164	1	sn1	sn1	PROPN
fbem-21439	164	2	people	people	NOUN
fbem-21439	164	3	who	who	PRON
fbem-21439	164	4	influence	influence	VERB
fbem-21439	164	5	my	my	PRON
fbem-21439	164	6	behavior	behavior	NOUN
fbem-21439	164	7	think	think	VERB
fbem-21439	164	8	i	i	PRON
fbem-21439	164	9	should	should	AUX
fbem-21439	164	10	use	use	VERB
fbem-21439	164	11	ai	ai	VERB
fbem-21439	164	12	chatbots	chatbot	NOUN
fbem-21439	164	13	.	.	PUNCT
fbem-21439	165	1	0.893	0.893	NUM
fbem-21439	165	2	sn2	sn2	PROPN
fbem-21439	165	3	people	people	NOUN
fbem-21439	165	4	who	who	PRON
fbem-21439	165	5	are	be	AUX
fbem-21439	165	6	important	important	ADJ
fbem-21439	165	7	to	to	ADP
fbem-21439	165	8	me	i	PRON
fbem-21439	165	9	think	think	VERB
fbem-21439	165	10	i	i	PRON
fbem-21439	165	11	should	should	AUX
fbem-21439	165	12	use	use	VERB
fbem-21439	165	13	an	an	DET
fbem-21439	165	14	ai	ai	NOUN
fbem-21439	165	15	chatbot	chatbot	NOUN
fbem-21439	165	16	.	.	PUNCT
fbem-21439	166	1	subjective	subjective	ADJ
fbem-21439	166	2	norms	norm	NOUN
fbem-21439	166	3	sn3	sn3	PROPN
fbem-21439	166	4	in	in	ADP
fbem-21439	166	5	general	general	ADJ
fbem-21439	166	6	,	,	PUNCT
fbem-21439	166	7	the	the	DET
fbem-21439	166	8	people	people	NOUN
fbem-21439	166	9	around	around	ADP
fbem-21439	166	10	me	i	PRON
fbem-21439	166	11	are	be	AUX
fbem-21439	166	12	supportive	supportive	ADJ
fbem-21439	166	13	of	of	ADP
fbem-21439	166	14	the	the	DET
fbem-21439	166	15	use	use	NOUN
fbem-21439	166	16	of	of	ADP
fbem-21439	166	17	ai	ai	ADJ
fbem-21439	166	18	chatbots	chatbot	NOUN
fbem-21439	166	19	.	.	PUNCT
fbem-21439	167	1	sn4	sn4	PROPN
fbem-21439	167	2	talking	talk	VERB
fbem-21439	167	3	about	about	ADP
fbem-21439	167	4	chatbots	chatbot	NOUN
fbem-21439	167	5	can	can	AUX
fbem-21439	167	6	improve	improve	VERB
fbem-21439	167	7	my	my	PRON
fbem-21439	167	8	relationship	relationship	NOUN
fbem-21439	167	9	with	with	ADP
fbem-21439	167	10	people	people	NOUN
fbem-21439	167	11	around	around	ADP
fbem-21439	167	12	me	i	PRON
fbem-21439	167	13	.	.	PUNCT
fbem-21439	168	1	sn5	sn5	NOUN
fbem-21439	169	1	i	i	PRON
fbem-21439	169	2	will	will	AUX
fbem-21439	169	3	actively	actively	ADV
fbem-21439	169	4	try	try	VERB
fbem-21439	169	5	to	to	PART
fbem-21439	169	6	reach	reach	VERB
fbem-21439	169	7	out	out	ADP
fbem-21439	169	8	and	and	CCONJ
fbem-21439	169	9	use	use	VERB
fbem-21439	169	10	chatbot	chatbot	NOUN
fbem-21439	169	11	recommended	recommend	VERB
fbem-21439	169	12	by	by	ADP
fbem-21439	169	13	others	other	NOUN
fbem-21439	169	14	.	.	PUNCT
fbem-21439	170	1	sn6	sn6	ADV
fbem-21439	170	2	i	i	PRON
fbem-21439	170	3	'm	be	AUX
fbem-21439	170	4	interested	interested	ADJ
fbem-21439	170	5	in	in	ADP
fbem-21439	170	6	referrals	referral	NOUN
fbem-21439	170	7	.	.	PUNCT
fbem-21439	171	1	perceived	perceive	VERB
fbem-21439	171	2	ease	ease	NOUN
fbem-21439	171	3	of	of	ADP
fbem-21439	171	4	use	use	NOUN
fbem-21439	171	5	peu1	peu1	NOUN
fbem-21439	171	6	i	i	PRON
fbem-21439	171	7	can	can	AUX
fbem-21439	171	8	easily	easily	ADV
fbem-21439	171	9	learn	learn	VERB
fbem-21439	171	10	to	to	PART
fbem-21439	171	11	use	use	VERB
fbem-21439	171	12	ai	ai	ADJ
fbem-21439	171	13	chatbots	chatbot	NOUN
fbem-21439	171	14	.	.	PUNCT
fbem-21439	172	1	0.866	0.866	NUM
fbem-21439	172	2	peu2	peu2	NOUN
fbem-21439	172	3	i	i	PRON
fbem-21439	172	4	have	have	VERB
fbem-21439	172	5	easy	easy	ADJ
fbem-21439	172	6	access	access	NOUN
fbem-21439	172	7	to	to	ADP
fbem-21439	172	8	ai	ai	PROPN
fbem-21439	172	9	chatbots	chatbot	NOUN
fbem-21439	172	10	.	.	PUNCT
fbem-21439	173	1	peu3	peu3	PROPN
fbem-21439	173	2	i	i	PRON
fbem-21439	173	3	find	find	VERB
fbem-21439	173	4	it	it	PRON
fbem-21439	173	5	flexible	flexible	ADJ
fbem-21439	173	6	and	and	CCONJ
fbem-21439	173	7	convenient	convenient	ADJ
fbem-21439	173	8	to	to	PART
fbem-21439	173	9	use	use	VERB
fbem-21439	173	10	ai	ai	VERB
fbem-21439	173	11	chatbots	chatbot	NOUN
fbem-21439	173	12	.	.	PUNCT
fbem-21439	174	1	peu4	peu4	PROPN
fbem-21439	174	2	i	i	PRON
fbem-21439	174	3	can	can	AUX
fbem-21439	174	4	use	use	VERB
fbem-21439	174	5	ai	ai	VERB
fbem-21439	174	6	chatbots	chatbot	NOUN
fbem-21439	174	7	easily	easily	ADV
fbem-21439	174	8	and	and	CCONJ
fbem-21439	174	9	skillfully	skillfully	ADV
fbem-21439	174	10	.	.	PUNCT
fbem-21439	175	1	pu1	pu1	NOUN
fbem-21439	175	2	using	use	VERB
fbem-21439	175	3	ai	ai	VERB
fbem-21439	175	4	chatbots	chatbot	NOUN
fbem-21439	175	5	enables	enable	VERB
fbem-21439	175	6	me	i	PRON
fbem-21439	175	7	to	to	PART
fbem-21439	175	8	find	find	VERB
fbem-21439	175	9	and	and	CCONJ
fbem-21439	175	10	filter	filter	VERB
fbem-21439	175	11	targeted	target	VERB
fbem-21439	175	12	product	product	NOUN
fbem-21439	175	13	information	information	NOUN
fbem-21439	175	14	more	more	ADV
fbem-21439	175	15	efficiently	efficiently	ADV
fbem-21439	175	16	.	.	PUNCT
fbem-21439	176	1	0.907	0.907	NUM
fbem-21439	176	2	pu2	pu2	NOUN
fbem-21439	176	3	using	use	VERB
fbem-21439	176	4	ai	ai	NOUN
fbem-21439	176	5	chatbots	chatbot	NOUN
fbem-21439	176	6	enables	enable	VERB
fbem-21439	176	7	me	i	PRON
fbem-21439	176	8	to	to	PART
fbem-21439	176	9	learn	learn	VERB
fbem-21439	176	10	about	about	ADP
fbem-21439	176	11	target	target	NOUN
fbem-21439	176	12	products	product	NOUN
fbem-21439	176	13	more	more	ADV
fbem-21439	176	14	efficiently	efficiently	ADV
fbem-21439	176	15	.	.	PUNCT
fbem-21439	177	1	perceived	perceive	VERB
fbem-21439	177	2	usefulness	usefulness	NOUN
fbem-21439	177	3	pu3	pu3	PROPN
fbem-21439	177	4	the	the	DET
fbem-21439	177	5	use	use	NOUN
fbem-21439	177	6	of	of	ADP
fbem-21439	177	7	ai	ai	DET
fbem-21439	177	8	chatbots	chatbot	NOUN
fbem-21439	177	9	can	can	AUX
fbem-21439	177	10	make	make	VERB
fbem-21439	177	11	me	i	PRON
fbem-21439	177	12	more	more	ADV
fbem-21439	177	13	efficient	efficient	ADJ
fbem-21439	177	14	to	to	PART
fbem-21439	177	15	understand	understand	VERB
fbem-21439	177	16	the	the	DET
fbem-21439	177	17	relevant	relevant	ADJ
fbem-21439	177	18	after	after	ADP
fbem-21439	177	19	-	-	PUNCT
fbem-21439	177	20	sales	sale	NOUN
fbem-21439	177	21	service	service	NOUN
fbem-21439	177	22	information	information	NOUN
fbem-21439	177	23	.	.	PUNCT
fbem-21439	178	1	pu4	pu4	NOUN
fbem-21439	178	2	using	use	VERB
fbem-21439	178	3	ai	ai	PART
fbem-21439	178	4	chatbots	chatbot	NOUN
fbem-21439	178	5	can	can	AUX
fbem-21439	178	6	make	make	VERB
fbem-21439	178	7	my	my	PRON
fbem-21439	178	8	shopping	shopping	NOUN
fbem-21439	178	9	process	process	NOUN
fbem-21439	178	10	more	more	ADV
fbem-21439	178	11	enjoyable	enjoyable	ADJ
fbem-21439	178	12	.	.	PUNCT
fbem-21439	179	1	pu5	pu5	ADJ
fbem-21439	179	2	using	use	VERB
fbem-21439	179	3	an	an	DET
fbem-21439	179	4	ai	ai	NOUN
fbem-21439	179	5	chatbot	chatbot	NOUN
fbem-21439	179	6	makes	make	VERB
fbem-21439	179	7	it	it	PRON
fbem-21439	179	8	easier	easy	ADJ
fbem-21439	179	9	for	for	SCONJ
fbem-21439	179	10	me	i	PRON
fbem-21439	179	11	to	to	PART
fbem-21439	179	12	lose	lose	VERB
fbem-21439	179	13	the	the	DET
fbem-21439	179	14	desire	desire	NOUN
fbem-21439	179	15	to	to	PART
fbem-21439	179	16	communicate	communicate	VERB
fbem-21439	179	17	with	with	ADP
fbem-21439	179	18	human	human	ADJ
fbem-21439	179	19	customer	customer	NOUN
fbem-21439	179	20	service	service	NOUN
fbem-21439	179	21	.	.	PUNCT
fbem-21439	180	1	pu6	pu6	NOUN
fbem-21439	180	2	chatbots	chatbot	NOUN
fbem-21439	180	3	are	be	AUX
fbem-21439	180	4	great	great	ADJ
fbem-21439	180	5	for	for	ADP
fbem-21439	180	6	my	my	PRON
fbem-21439	180	7	other	other	ADJ
fbem-21439	180	8	service	service	NOUN
fbem-21439	180	9	needs	need	NOUN
fbem-21439	180	10	besides	besides	SCONJ
fbem-21439	180	11	shopping	shopping	NOUN
fbem-21439	180	12	.	.	PUNCT
fbem-21439	181	1	sat1	sat1	PROPN
fbem-21439	181	2	ai	ai	VERB
fbem-21439	181	3	chatbot	chatbot	NOUN
fbem-21439	181	4	provides	provide	VERB
fbem-21439	181	5	complete	complete	ADJ
fbem-21439	181	6	guidance	guidance	NOUN
fbem-21439	181	7	during	during	ADP
fbem-21439	181	8	service	service	NOUN
fbem-21439	181	9	.	.	PUNCT
fbem-21439	182	1	sat2	sat2	VERB
fbem-21439	182	2	the	the	DET
fbem-21439	182	3	ai	ai	PROPN
fbem-21439	182	4	chatbot	chatbot	NOUN
fbem-21439	182	5	has	have	VERB
fbem-21439	182	6	the	the	DET
fbem-21439	182	7	features	feature	NOUN
fbem-21439	182	8	i	i	PRON
fbem-21439	182	9	need	need	VERB
fbem-21439	182	10	to	to	PART
fbem-21439	182	11	use	use	VERB
fbem-21439	182	12	.	.	PUNCT
fbem-21439	183	1	satisfaction	satisfaction	NOUN
fbem-21439	183	2	sat3	sat3	PROPN
fbem-21439	183	3	ai	ai	VERB
fbem-21439	183	4	chatbots	chatbot	NOUN
fbem-21439	183	5	will	will	AUX
fbem-21439	183	6	get	get	VERB
fbem-21439	183	7	me	i	PRON
fbem-21439	183	8	the	the	DET
fbem-21439	183	9	help	help	NOUN
fbem-21439	183	10	i	i	PRON
fbem-21439	183	11	need	need	VERB
fbem-21439	183	12	.	.	PUNCT
fbem-21439	184	1	0.738	0.738	NUM
fbem-21439	184	2	sat4	sat4	NOUN
fbem-21439	184	3	i	i	PRON
fbem-21439	184	4	suggest	suggest	VERB
fbem-21439	184	5	others	other	NOUN
fbem-21439	184	6	use	use	VERB
fbem-21439	184	7	ai	ai	VERB
fbem-21439	184	8	chatbots	chatbot	NOUN
fbem-21439	184	9	.	.	PUNCT
fbem-21439	185	1	sat5	sat5	PROPN
fbem-21439	185	2	using	use	VERB
fbem-21439	185	3	ai	ai	VERB
fbem-21439	185	4	chatbots	chatbot	NOUN
fbem-21439	185	5	can	can	AUX
fbem-21439	185	6	make	make	VERB
fbem-21439	185	7	my	my	PRON
fbem-21439	185	8	experience	experience	NOUN
fbem-21439	185	9	better	well	ADV
fbem-21439	185	10	.	.	PUNCT
fbem-21439	186	1	overall	overall	ADJ
fbem-21439	186	2	0.944	0.944	NUM
fbem-21439	186	3	236	236	NUM
fbem-21439	186	4	table	table	NOUN
fbem-21439	186	5	4	4	NUM
fbem-21439	186	6	-	-	SYM
fbem-21439	186	7	5	5	NUM
fbem-21439	186	8	.	.	PUNCT
fbem-21439	186	9	table	table	NOUN
fbem-21439	186	10	of	of	ADP
fbem-21439	186	11	statistical	statistical	ADJ
fbem-21439	186	12	analysis	analysis	NOUN
fbem-21439	186	13	of	of	ADP
fbem-21439	186	14	samples	sample	NOUN
fbem-21439	186	15	latent	latent	NOUN
fbem-21439	186	16	variables	variable	NOUN
fbem-21439	186	17	kmo	kmo	PROPN
fbem-21439	186	18	bartlett	bartlett	PROPN
fbem-21439	186	19	degrees	degree	NOUN
fbem-21439	186	20	of	of	ADP
fbem-21439	186	21	freedom	freedom	NOUN
fbem-21439	186	22	sig	sig	PROPN
fbem-21439	186	23	.	.	PUNCT
fbem-21439	187	1	quality	quality	NOUN
fbem-21439	187	2	of	of	ADP
fbem-21439	187	3	information	information	NOUN
fbem-21439	187	4	(	(	PUNCT
fbem-21439	187	5	inf	inf	NOUN
fbem-21439	187	6	)	)	PUNCT
fbem-21439	187	7	0.891	0.891	NUM
fbem-21439	187	8	1344.388	1344.388	NUM
fbem-21439	187	9	10	10	NUM
fbem-21439	187	10	<	<	NOUN
fbem-21439	187	11	0.001	0.001	NUM
fbem-21439	187	12	usability	usability	NOUN
fbem-21439	187	13	(	(	PUNCT
fbem-21439	187	14	us	us	PROPN
fbem-21439	187	15	)	)	PUNCT
fbem-21439	187	16	0.706	0.706	NUM
fbem-21439	187	17	675.139	675.139	NUM
fbem-21439	187	18	3	3	NUM
fbem-21439	187	19	<	<	SYM
fbem-21439	187	20	0.001	0.001	NUM
fbem-21439	187	21	self	self	NOUN
fbem-21439	187	22	-	-	PUNCT
fbem-21439	187	23	efficacy	efficacy	NOUN
fbem-21439	187	24	(	(	PUNCT
fbem-21439	187	25	slef	slef	PROPN
fbem-21439	187	26	)	)	PUNCT
fbem-21439	187	27	0.838	0.838	NUM
fbem-21439	187	28	962.075	962.075	NUM
fbem-21439	187	29	6	6	NUM
fbem-21439	187	30	<	<	SYM
fbem-21439	187	31	0.001	0.001	NUM
fbem-21439	187	32	perceived	perceive	VERB
fbem-21439	187	33	enjoyment	enjoyment	NOUN
fbem-21439	187	34	(	(	PUNCT
fbem-21439	187	35	enj	enj	NOUN
fbem-21439	187	36	)	)	PUNCT
fbem-21439	187	37	0.720	0.720	NUM
fbem-21439	187	38	608.567	608.567	NUM
fbem-21439	187	39	3	3	NUM
fbem-21439	187	40	<	<	X
fbem-21439	187	41	0.001	0.001	NUM
fbem-21439	187	42	subjective	subjective	ADJ
fbem-21439	187	43	norm	norm	NOUN
fbem-21439	187	44	(	(	PUNCT
fbem-21439	187	45	sn	sn	INTJ
fbem-21439	187	46	)	)	PUNCT
fbem-21439	187	47	0.905	0.905	NUM
fbem-21439	188	1	1309.979	1309.979	NUM
fbem-21439	188	2	15	15	NUM
fbem-21439	188	3	<	<	SYM
fbem-21439	188	4	0.001	0.001	NUM
fbem-21439	188	5	perceived	perceive	VERB
fbem-21439	188	6	usefulness	usefulness	NOUN
fbem-21439	188	7	(	(	PUNCT
fbem-21439	188	8	pu	pu	PROPN
fbem-21439	188	9	)	)	PUNCT
fbem-21439	188	10	0.917	0.917	NUM
fbem-21439	188	11	1671.104	1671.104	NUM
fbem-21439	188	12	15	15	NUM
fbem-21439	188	13	<	<	SYM
fbem-21439	188	14	0.001	0.001	NUM
fbem-21439	188	15	perceived	perceive	VERB
fbem-21439	188	16	ease	ease	NOUN
fbem-21439	188	17	of	of	ADP
fbem-21439	188	18	use	use	NOUN
fbem-21439	188	19	(	(	PUNCT
fbem-21439	188	20	peu	peu	PROPN
fbem-21439	188	21	)	)	PUNCT
fbem-21439	188	22	0.829	0.829	NUM
fbem-21439	188	23	885.345	885.345	NUM
fbem-21439	188	24	6	6	NUM
fbem-21439	188	25	<	<	SYM
fbem-21439	188	26	0.001	0.001	NUM
fbem-21439	188	27	satisfaction	satisfaction	NOUN
fbem-21439	188	28	(	(	PUNCT
fbem-21439	188	29	sat	sit	VERB
fbem-21439	188	30	)	)	PUNCT
fbem-21439	188	31	0.861	0.861	NUM
fbem-21439	188	32	993.894	993.894	NUM
fbem-21439	188	33	10	10	NUM
fbem-21439	188	34	<	<	SYM
fbem-21439	188	35	0.001	0.001	NUM
fbem-21439	188	36	scale	scale	NOUN
fbem-21439	188	37	overall	overall	ADJ
fbem-21439	188	38	0.933	0.933	NUM
fbem-21439	188	39	10341.203	10341.203	NUM
fbem-21439	188	40	630	630	NUM
fbem-21439	188	41	<	<	X
fbem-21439	188	42	0.001	0.001	NUM
fbem-21439	188	43	to	to	PART
fbem-21439	188	44	assess	assess	VERB
fbem-21439	188	45	the	the	DET
fbem-21439	188	46	internal	internal	ADJ
fbem-21439	188	47	consistency	consistency	NOUN
fbem-21439	188	48	and	and	CCONJ
fbem-21439	188	49	convergent	convergent	NOUN
fbem-21439	188	50	validity	validity	NOUN
fbem-21439	188	51	of	of	ADP
fbem-21439	188	52	each	each	DET
fbem-21439	188	53	structure	structure	NOUN
fbem-21439	188	54	in	in	ADP
fbem-21439	188	55	the	the	DET
fbem-21439	188	56	proposed	propose	VERB
fbem-21439	188	57	model	model	NOUN
fbem-21439	188	58	,	,	PUNCT
fbem-21439	188	59	a	a	DET
fbem-21439	188	60	confirmatory	confirmatory	NOUN
fbem-21439	188	61	factor	factor	NOUN
fbem-21439	188	62	analysis	analysis	NOUN
fbem-21439	188	63	(	(	PUNCT
fbem-21439	188	64	cfa	cfa	NOUN
fbem-21439	188	65	)	)	PUNCT
fbem-21439	188	66	was	be	AUX
fbem-21439	188	67	performed	perform	VERB
fbem-21439	188	68	for	for	ADP
fbem-21439	188	69	eight	eight	NUM
fbem-21439	188	70	variables	variable	NOUN
fbem-21439	188	71	:	:	PUNCT
fbem-21439	188	72	information	information	NOUN
fbem-21439	188	73	quality	quality	NOUN
fbem-21439	188	74	,	,	PUNCT
fbem-21439	188	75	usability	usability	NOUN
fbem-21439	188	76	,	,	PUNCT
fbem-21439	188	77	self	self	NOUN
fbem-21439	188	78	-	-	PUNCT
fbem-21439	188	79	efficacy	efficacy	NOUN
fbem-21439	188	80	,	,	PUNCT
fbem-21439	188	81	perceived	perceive	VERB
fbem-21439	188	82	enjoyment	enjoyment	NOUN
fbem-21439	188	83	,	,	PUNCT
fbem-21439	188	84	subjective	subjective	ADJ
fbem-21439	188	85	norms	norm	NOUN
fbem-21439	188	86	,	,	PUNCT
fbem-21439	188	87	perceived	perceive	VERB
fbem-21439	188	88	ease	ease	NOUN
fbem-21439	188	89	of	of	ADP
fbem-21439	188	90	use	use	NOUN
fbem-21439	188	91	,	,	PUNCT
fbem-21439	188	92	perceived	perceive	VERB
fbem-21439	188	93	usefulness	usefulness	NOUN
fbem-21439	188	94	,	,	PUNCT
fbem-21439	188	95	and	and	CCONJ
fbem-21439	188	96	satisfaction	satisfaction	NOUN
fbem-21439	188	97	.	.	PUNCT
fbem-21439	189	1	as	as	SCONJ
fbem-21439	189	2	can	can	AUX
fbem-21439	189	3	be	be	AUX
fbem-21439	189	4	seen	see	VERB
fbem-21439	189	5	from	from	ADP
fbem-21439	189	6	table	table	NOUN
fbem-21439	189	7	4	4	NUM
fbem-21439	189	8	-	-	SYM
fbem-21439	189	9	6	6	NUM
fbem-21439	189	10	and	and	CCONJ
fbem-21439	189	11	table	table	NOUN
fbem-21439	189	12	4	4	NUM
fbem-21439	189	13	-	-	SYM
fbem-21439	189	14	5	5	NUM
fbem-21439	189	15	,	,	PUNCT
fbem-21439	189	16	the	the	DET
fbem-21439	189	17	standard	standard	ADJ
fbem-21439	189	18	error	error	NOUN
fbem-21439	189	19	(	(	PUNCT
fbem-21439	189	20	s.e	s.e	PROPN
fbem-21439	189	21	.	.	PROPN
fbem-21439	189	22	)	)	PUNCT
fbem-21439	189	23	of	of	ADP
fbem-21439	189	24	the	the	DET
fbem-21439	189	25	parameters	parameter	NOUN
fbem-21439	189	26	is	be	AUX
fbem-21439	189	27	between	between	ADP
fbem-21439	189	28	0.051	0.051	NUM
fbem-21439	189	29	and	and	CCONJ
fbem-21439	189	30	0.072	0.072	NUM
fbem-21439	189	31	,	,	PUNCT
fbem-21439	189	32	and	and	CCONJ
fbem-21439	189	33	there	there	PRON
fbem-21439	189	34	is	be	VERB
fbem-21439	189	35	no	no	DET
fbem-21439	189	36	large	large	ADJ
fbem-21439	189	37	standard	standard	ADJ
fbem-21439	189	38	error	error	NOUN
fbem-21439	189	39	,	,	PUNCT
fbem-21439	189	40	and	and	CCONJ
fbem-21439	189	41	the	the	DET
fbem-21439	189	42	p	p	NOUN
fbem-21439	189	43	-	-	PUNCT
fbem-21439	189	44	values	value	NOUN
fbem-21439	189	45	all	all	PRON
fbem-21439	189	46	reach	reach	VERB
fbem-21439	189	47	a	a	DET
fbem-21439	189	48	significant	significant	ADJ
fbem-21439	189	49	level	level	NOUN
fbem-21439	189	50	above	above	ADP
fbem-21439	189	51	0.001	0.001	NUM
fbem-21439	189	52	.	.	PUNCT
fbem-21439	190	1	the	the	DET
fbem-21439	190	2	standardized	standardized	ADJ
fbem-21439	190	3	factor	factor	NOUN
fbem-21439	190	4	load	load	NOUN
fbem-21439	190	5	values	value	NOUN
fbem-21439	190	6	between	between	ADP
fbem-21439	190	7	each	each	DET
fbem-21439	190	8	item	item	NOUN
fbem-21439	190	9	and	and	CCONJ
fbem-21439	190	10	the	the	DET
fbem-21439	190	11	potential	potential	ADJ
fbem-21439	190	12	variable	variable	NOUN
fbem-21439	190	13	under	under	ADP
fbem-21439	190	14	the	the	DET
fbem-21439	190	15	8	8	NUM
fbem-21439	190	16	variables	variable	NOUN
fbem-21439	190	17	are	be	AUX
fbem-21439	190	18	within	within	ADP
fbem-21439	190	19	the	the	DET
fbem-21439	190	20	threshold	threshold	NOUN
fbem-21439	190	21	range	range	NOUN
fbem-21439	190	22	of	of	ADP
fbem-21439	190	23	0.7	0.7	NUM
fbem-21439	190	24	to	to	PART
fbem-21439	190	25	0.9	0.9	NUM
fbem-21439	190	26	,	,	PUNCT
fbem-21439	190	27	and	and	CCONJ
fbem-21439	190	28	all	all	PRON
fbem-21439	190	29	exceed	exceed	VERB
fbem-21439	190	30	the	the	DET
fbem-21439	190	31	standard	standard	ADJ
fbem-21439	190	32	threshold	threshold	NOUN
fbem-21439	190	33	of	of	ADP
fbem-21439	190	34	0.5	0.5	NUM
fbem-21439	190	35	.	.	PUNCT
fbem-21439	191	1	this	this	PRON
fbem-21439	191	2	indicates	indicate	VERB
fbem-21439	191	3	that	that	SCONJ
fbem-21439	191	4	the	the	DET
fbem-21439	191	5	questionnaire	questionnaire	NOUN
fbem-21439	191	6	has	have	VERB
fbem-21439	191	7	a	a	DET
fbem-21439	191	8	high	high	ADJ
fbem-21439	191	9	fit	fit	NOUN
fbem-21439	191	10	,	,	PUNCT
fbem-21439	191	11	the	the	DET
fbem-21439	191	12	scale	scale	NOUN
fbem-21439	191	13	quality	quality	NOUN
fbem-21439	191	14	is	be	AUX
fbem-21439	191	15	good	good	ADJ
fbem-21439	191	16	,	,	PUNCT
fbem-21439	191	17	and	and	CCONJ
fbem-21439	191	18	the	the	DET
fbem-21439	191	19	overall	overall	ADJ
fbem-21439	191	20	model	model	NOUN
fbem-21439	191	21	has	have	VERB
fbem-21439	191	22	a	a	DET
fbem-21439	191	23	strong	strong	ADJ
fbem-21439	191	24	explanatory	explanatory	ADJ
fbem-21439	191	25	power	power	NOUN
fbem-21439	191	26	.	.	PUNCT
fbem-21439	192	1	the	the	DET
fbem-21439	192	2	combined	combined	ADJ
fbem-21439	192	3	reliability	reliability	NOUN
fbem-21439	192	4	(	(	PUNCT
fbem-21439	192	5	cr	cr	NOUN
fbem-21439	192	6	)	)	PUNCT
fbem-21439	192	7	values	value	NOUN
fbem-21439	192	8	were	be	AUX
fbem-21439	192	9	within	within	ADP
fbem-21439	192	10	the	the	DET
fbem-21439	192	11	threshold	threshold	NOUN
fbem-21439	192	12	range	range	NOUN
fbem-21439	192	13	of	of	ADP
fbem-21439	192	14	0.846	0.846	NUM
fbem-21439	192	15	to	to	ADP
fbem-21439	192	16	0.908	0.908	NUM
fbem-21439	192	17	,	,	PUNCT
fbem-21439	192	18	all	all	PRON
fbem-21439	192	19	above	above	ADP
fbem-21439	192	20	the	the	DET
fbem-21439	192	21	recommended	recommend	VERB
fbem-21439	192	22	standard	standard	ADJ
fbem-21439	192	23	threshold	threshold	NOUN
fbem-21439	192	24	of	of	ADP
fbem-21439	192	25	0.6	0.6	NUM
fbem-21439	192	26	(	(	PUNCT
fbem-21439	192	27	little	little	ADJ
fbem-21439	192	28	,	,	PUNCT
fbem-21439	192	29	1997	1997	NUM
fbem-21439	192	30	)	)	PUNCT
fbem-21439	192	31	.	.	PUNCT
fbem-21439	193	1	the	the	DET
fbem-21439	193	2	average	average	ADJ
fbem-21439	193	3	variance	variance	NOUN
fbem-21439	193	4	extracted	extract	VERB
fbem-21439	193	5	(	(	PUNCT
fbem-21439	193	6	ave	ave	PROPN
fbem-21439	193	7	)	)	PUNCT
fbem-21439	193	8	index	index	NOUN
fbem-21439	193	9	is	be	AUX
fbem-21439	193	10	within	within	ADP
fbem-21439	193	11	the	the	DET
fbem-21439	193	12	threshold	threshold	NOUN
fbem-21439	193	13	range	range	NOUN
fbem-21439	193	14	of	of	ADP
fbem-21439	193	15	0.537	0.537	NUM
fbem-21439	193	16	to	to	ADP
fbem-21439	193	17	0.670	0.670	NUM
fbem-21439	193	18	,	,	PUNCT
fbem-21439	193	19	which	which	PRON
fbem-21439	193	20	indicates	indicate	VERB
fbem-21439	193	21	that	that	SCONJ
fbem-21439	193	22	the	the	DET
fbem-21439	193	23	explanatory	explanatory	ADJ
fbem-21439	193	24	power	power	NOUN
fbem-21439	193	25	of	of	ADP
fbem-21439	193	26	the	the	DET
fbem-21439	193	27	model	model	NOUN
fbem-21439	193	28	is	be	AUX
fbem-21439	193	29	basically	basically	ADV
fbem-21439	193	30	acceptable	acceptable	ADJ
fbem-21439	193	31	.	.	PUNCT
fbem-21439	194	1	based	base	VERB
fbem-21439	194	2	on	on	ADP
fbem-21439	194	3	the	the	DET
fbem-21439	194	4	above	above	ADJ
fbem-21439	194	5	analysis	analysis	NOUN
fbem-21439	194	6	,	,	PUNCT
fbem-21439	194	7	the	the	DET
fbem-21439	194	8	measurement	measurement	NOUN
fbem-21439	194	9	model	model	NOUN
fbem-21439	194	10	shows	show	VERB
fbem-21439	194	11	good	good	ADJ
fbem-21439	194	12	convergence	convergence	NOUN
fbem-21439	194	13	validity	validity	NOUN
fbem-21439	194	14	and	and	CCONJ
fbem-21439	194	15	internal	internal	ADJ
fbem-21439	194	16	consistency	consistency	NOUN
fbem-21439	194	17	.	.	PUNCT
fbem-21439	195	1	table	table	NOUN
fbem-21439	195	2	4	4	NUM
fbem-21439	195	3	-	-	SYM
fbem-21439	195	4	6	6	NUM
fbem-21439	195	5	.	.	PUNCT
fbem-21439	196	1	results	result	NOUN
fbem-21439	196	2	of	of	ADP
fbem-21439	196	3	convergent	convergent	NOUN
fbem-21439	196	4	validity	validity	NOUN
fbem-21439	196	5	analysis	analysis	NOUN
fbem-21439	196	6	paths	path	NOUN
fbem-21439	196	7	factor	factor	NOUN
fbem-21439	196	8	load	load	NOUN
fbem-21439	196	9	after	after	ADP
fbem-21439	196	10	standardization	standardization	NOUN
fbem-21439	196	11	s.e	s.e	PROPN
fbem-21439	196	12	.	.	PROPN
fbem-21439	196	13	p	p	PROPN
fbem-21439	196	14	cr	cr	PROPN
fbem-21439	196	15	ave	ave	PROPN
fbem-21439	196	16	inf_5	inf_5	X
fbem-21439	196	17	<	<	NOUN
fbem-21439	196	18	--inf	--inf	NOUN
fbem-21439	196	19	0774	0774	NUM
fbem-21439	196	20	0.898	0.898	NUM
fbem-21439	196	21	0.638	0.638	NUM
fbem-21439	196	22	inf_4	inf_4	ADJ
fbem-21439	196	23	<	<	NOUN
fbem-21439	196	24	--inf	--inf	NOUN
fbem-21439	196	25	0794	0794	NUM
fbem-21439	196	26	0057	0057	NUM
fbem-21439	197	1	*	*	PUNCT
fbem-21439	198	1	*	*	PUNCT
fbem-21439	198	2	*	*	PUNCT
fbem-21439	198	3	inf_2	inf_2	NUM
fbem-21439	198	4	<	<	X
fbem-21439	198	5	--inf	--inf	NOUN
fbem-21439	198	6	0813	0813	NUM
fbem-21439	198	7	0057	0057	NUM
fbem-21439	199	1	*	*	PUNCT
fbem-21439	200	1	*	*	PUNCT
fbem-21439	200	2	*	*	PUNCT
fbem-21439	200	3	inf_1	inf_1	X
fbem-21439	200	4	<	<	NOUN
fbem-21439	200	5	--inf	--inf	NOUN
fbem-21439	200	6	0794	0794	NUM
fbem-21439	200	7	0058	0058	NUM
fbem-21439	201	1	*	*	PUNCT
fbem-21439	201	2	*	*	PUNCT
fbem-21439	201	3	*	*	PUNCT
fbem-21439	201	4	inf_3	inf_3	X
fbem-21439	201	5	<	<	X
fbem-21439	201	6	--inf	--inf	PROPN
fbem-21439	201	7	0818	0818	NUM
fbem-21439	201	8	0056	0056	NUM
fbem-21439	202	1	*	*	PUNCT
fbem-21439	203	1	*	*	PUNCT
fbem-21439	203	2	*	*	PUNCT
fbem-21439	203	3	us_3	us_3	PROPN
fbem-21439	203	4	<	<	X
fbem-21439	203	5	--us	--us	PROPN
fbem-21439	203	6	0	0	NUM
fbem-21439	203	7	,	,	PUNCT
fbem-21439	203	8	7	7	NUM
fbem-21439	203	9	0.857	0.857	NUM
fbem-21439	203	10	0.670	0.670	NUM
fbem-21439	203	11	us_2	us_2	NOUN
fbem-21439	203	12	<	<	X
fbem-21439	203	13	--us	--us	PROPN
fbem-21439	203	14	0862	0862	NUM
fbem-21439	203	15	0072	0072	NUM
fbem-21439	204	1	*	*	PUNCT
fbem-21439	205	1	*	*	PUNCT
fbem-21439	205	2	*	*	PUNCT
fbem-21439	205	3	us_1	us_1	PROPN
fbem-21439	205	4	<	<	X
fbem-21439	205	5	--us	--us	PROPN
fbem-21439	205	6	0881	0881	NUM
fbem-21439	205	7	0071	0071	NUM
fbem-21439	206	1	*	*	PUNCT
fbem-21439	207	1	*	*	PUNCT
fbem-21439	207	2	*	*	PUNCT
fbem-21439	207	3	slef_4	slef_4	PROPN
fbem-21439	207	4	<	<	X
fbem-21439	207	5	--slef	--slef	X
fbem-21439	207	6	0812	0812	NUM
fbem-21439	207	7	0.878	0.878	NUM
fbem-21439	207	8	0.643	0.643	NUM
fbem-21439	207	9	slef_3	slef_3	NOUN
fbem-21439	207	10	<	<	X
fbem-21439	207	11	--slef	--slef	PROPN
fbem-21439	207	12	0809	0809	NUM
fbem-21439	207	13	0053	0053	NUM
fbem-21439	207	14	*	*	PUNCT
fbem-21439	208	1	*	*	PUNCT
fbem-21439	208	2	*	*	PUNCT
fbem-21439	208	3	slef_1	slef_1	X
fbem-21439	208	4	<	<	X
fbem-21439	208	5	--slef	--slef	PROPN
fbem-21439	208	6	0795	0795	NUM
fbem-21439	208	7	0054	0054	NUM
fbem-21439	209	1	*	*	PUNCT
fbem-21439	209	2	*	*	PUNCT
fbem-21439	209	3	*	*	PUNCT
fbem-21439	209	4	slef_2	slef_2	NOUN
fbem-21439	209	5	<	<	X
fbem-21439	209	6	--slef	--slef	X
fbem-21439	209	7	0	0	NUM
fbem-21439	209	8	,	,	PUNCT
fbem-21439	209	9	0054	0054	NUM
fbem-21439	210	1	*	*	PUNCT
fbem-21439	211	1	*	*	PUNCT
fbem-21439	211	2	*	*	PUNCT
fbem-21439	211	3	enj_3	enj_3	PROPN
fbem-21439	211	4	<	<	X
fbem-21439	211	5	--enj	--enj	X
fbem-21439	211	6	0835	0835	NUM
fbem-21439	211	7	0.846	0.846	NUM
fbem-21439	211	8	0.648	0.648	NUM
fbem-21439	211	9	enj_2	enj_2	PROPN
fbem-21439	211	10	<	<	X
fbem-21439	211	11	--enj	--enj	PROPN
fbem-21439	211	12	0732	0732	NUM
fbem-21439	211	13	0051	0051	NUM
fbem-21439	212	1	*	*	PUNCT
fbem-21439	212	2	*	*	PUNCT
fbem-21439	212	3	*	*	PUNCT
fbem-21439	212	4	enj_1	enj_1	X
fbem-21439	212	5	<	<	X
fbem-21439	212	6	--enj	--enj	NOUN
fbem-21439	212	7	0843	0843	NUM
fbem-21439	212	8	0052	0052	NUM
fbem-21439	213	1	*	*	PUNCT
fbem-21439	213	2	*	*	PUNCT
fbem-21439	213	3	*	*	PUNCT
fbem-21439	213	4	sn_5	sn_5	PROPN
fbem-21439	213	5	<	<	X
fbem-21439	213	6	--sn	--sn	NOUN
fbem-21439	213	7	0748	0748	NUM
fbem-21439	213	8	0.881	0.881	NUM
fbem-21439	213	9	0.553	0.553	NUM
fbem-21439	213	10	sn_4	sn_4	PROPN
fbem-21439	213	11	<	<	X
fbem-21439	213	12	--sn	--sn	X
fbem-21439	213	13	0781	0781	NUM
fbem-21439	213	14	0064	0064	NUM
fbem-21439	214	1	*	*	PUNCT
fbem-21439	215	1	*	*	PUNCT
fbem-21439	215	2	*	*	PUNCT
fbem-21439	215	3	sn_2	sn_2	PROPN
fbem-21439	215	4	<	<	X
fbem-21439	215	5	--sn	--sn	X
fbem-21439	215	6	0751	0751	NUM
fbem-21439	215	7	0064	0064	NUM
fbem-21439	215	8	*	*	PUNCT
fbem-21439	216	1	*	*	PUNCT
fbem-21439	216	2	*	*	PUNCT
fbem-21439	216	3	sn_1	sn_1	PROPN
fbem-21439	216	4	<	<	X
fbem-21439	216	5	--sn	--sn	X
fbem-21439	216	6	0769	0769	NUM
fbem-21439	216	7	0065	0065	NUM
fbem-21439	217	1	*	*	PUNCT
fbem-21439	218	1	*	*	PUNCT
fbem-21439	218	2	*	*	PUNCT
fbem-21439	219	1	sn_3	sn_3	PROPN
fbem-21439	219	2	<	<	X
fbem-21439	219	3	--sn	--sn	ADJ
fbem-21439	219	4	0665	0665	NUM
fbem-21439	219	5	0064	0064	NUM
fbem-21439	219	6	*	*	PUNCT
fbem-21439	220	1	*	*	PUNCT
fbem-21439	220	2	*	*	PUNCT
fbem-21439	220	3	sn_6	sn_6	NOUN
fbem-21439	220	4	<	<	X
fbem-21439	220	5	--sn	--sn	X
fbem-21439	220	6	0744	0744	NUM
fbem-21439	220	7	0063	0063	NUM
fbem-21439	221	1	*	*	PUNCT
fbem-21439	221	2	*	*	PUNCT
fbem-21439	221	3	*	*	PUNCT
fbem-21439	221	4	peu_4	peu_4	NOUN
fbem-21439	221	5	<	<	X
fbem-21439	221	6	--peu	--peu	X
fbem-21439	221	7	0786	0786	NUM
fbem-21439	221	8	0.866	0.866	NUM
fbem-21439	221	9	0.612	0.612	NUM
fbem-21439	221	10	peu_3	peu_3	VERB
fbem-21439	221	11	<	<	X
fbem-21439	221	12	--peu	--peu	NOUN
fbem-21439	221	13	0777	0777	NUM
fbem-21439	221	14	0055	0055	NUM
fbem-21439	221	15	*	*	PUNCT
fbem-21439	222	1	*	*	PUNCT
fbem-21439	222	2	*	*	PUNCT
fbem-21439	222	3	peu_1	peu_1	NUM
fbem-21439	222	4	<	<	X
fbem-21439	222	5	--peu	--peu	NOUN
fbem-21439	222	6	0785	0785	NUM
fbem-21439	222	7	0057	0057	NUM
fbem-21439	223	1	*	*	PUNCT
fbem-21439	224	1	*	*	PUNCT
fbem-21439	224	2	*	*	PUNCT
fbem-21439	224	3	peu_2	peu_2	X
fbem-21439	224	4	<	<	X
fbem-21439	224	5	--peu	--peu	X
fbem-21439	224	6	0796	0796	NUM
fbem-21439	224	7	0057	0057	NUM
fbem-21439	225	1	*	*	PUNCT
fbem-21439	226	1	*	*	PUNCT
fbem-21439	226	2	*	*	PUNCT
fbem-21439	226	3	pu_5	pu_5	X
fbem-21439	226	4	<	<	X
fbem-21439	226	5	--pu	--pu	NOUN
fbem-21439	226	6	0746	0746	NUM
fbem-21439	226	7	0.908	0.908	NUM
fbem-21439	226	8	0.621	0.621	NUM
fbem-21439	226	9	pu_4	pu_4	NOUN
fbem-21439	226	10	<	<	X
fbem-21439	226	11	--pu	--pu	NOUN
fbem-21439	226	12	0831	0831	NUM
fbem-21439	226	13	0056	0056	NUM
fbem-21439	227	1	*	*	PUNCT
fbem-21439	228	1	*	*	PUNCT
fbem-21439	228	2	*	*	PUNCT
fbem-21439	228	3	pu_2	pu_2	ADJ
fbem-21439	228	4	<	<	X
fbem-21439	228	5	--pu	--pu	NOUN
fbem-21439	228	6	0771	0771	NUM
fbem-21439	228	7	0056	0056	NUM
fbem-21439	229	1	*	*	PUNCT
fbem-21439	230	1	*	*	PUNCT
fbem-21439	230	2	*	*	PUNCT
fbem-21439	230	3	pu_1	pu_1	NOUN
fbem-21439	230	4	<	<	X
fbem-21439	230	5	--pu	--pu	NOUN
fbem-21439	230	6	0791	0791	NUM
fbem-21439	230	7	0056	0056	NUM
fbem-21439	231	1	*	*	PUNCT
fbem-21439	231	2	*	*	PUNCT
fbem-21439	231	3	*	*	PUNCT
fbem-21439	231	4	pu_3	pu_3	NOUN
fbem-21439	231	5	<	<	X
fbem-21439	231	6	--pu	--pu	NOUN
fbem-21439	231	7	0762	0762	NUM
fbem-21439	231	8	0057	0057	NUM
fbem-21439	231	9	*	*	PUNCT
fbem-21439	232	1	*	*	PUNCT
fbem-21439	232	2	*	*	PUNCT
fbem-21439	232	3	pu_6	pu_6	PROPN
fbem-21439	232	4	<	<	X
fbem-21439	232	5	--pu	--pu	NOUN
fbem-21439	232	6	0825	0825	NUM
fbem-21439	232	7	0058	0058	NUM
fbem-21439	232	8	*	*	PUNCT
fbem-21439	233	1	*	*	PUNCT
fbem-21439	233	2	*	*	PUNCT
fbem-21439	233	3	sat_5	sat_5	PROPN
fbem-21439	233	4	<	<	X
fbem-21439	233	5	--sat	--sat	X
fbem-21439	233	6	0758	0758	NUM
fbem-21439	233	7	0.852	0.852	NUM
fbem-21439	233	8	0.537	0.537	NUM
fbem-21439	233	9	discriminative	discriminative	NOUN
fbem-21439	233	10	validity	validity	NOUN
fbem-21439	233	11	is	be	AUX
fbem-21439	233	12	simply	simply	ADV
fbem-21439	233	13	discriminant	discriminant	ADJ
fbem-21439	233	14	validity	validity	NOUN
fbem-21439	233	15	,	,	PUNCT
fbem-21439	233	16	which	which	PRON
fbem-21439	233	17	refers	refer	VERB
fbem-21439	233	18	to	to	ADP
fbem-21439	233	19	the	the	DET
fbem-21439	233	20	low	low	ADJ
fbem-21439	233	21	correlation	correlation	NOUN
fbem-21439	233	22	of	of	ADP
fbem-21439	233	23	potential	potential	ADJ
fbem-21439	233	24	variables	variable	NOUN
fbem-21439	233	25	with	with	ADP
fbem-21439	233	26	each	each	DET
fbem-21439	233	27	other	other	ADJ
fbem-21439	233	28	.	.	PUNCT
fbem-21439	234	1	in	in	ADP
fbem-21439	234	2	other	other	ADJ
fbem-21439	234	3	words	word	NOUN
fbem-21439	234	4	,	,	PUNCT
fbem-21439	234	5	if	if	SCONJ
fbem-21439	234	6	there	there	PRON
fbem-21439	234	7	are	be	VERB
fbem-21439	234	8	multiple	multiple	ADJ
fbem-21439	234	9	correlated	correlate	VERB
fbem-21439	234	10	structures	structure	NOUN
fbem-21439	234	11	in	in	ADP
fbem-21439	234	12	a	a	DET
fbem-21439	234	13	conceptual	conceptual	ADJ
fbem-21439	234	14	model	model	NOUN
fbem-21439	234	15	,	,	PUNCT
fbem-21439	234	16	and	and	CCONJ
fbem-21439	234	17	these	these	DET
fbem-21439	234	18	structures	structure	NOUN
fbem-21439	234	19	are	be	AUX
fbem-21439	234	20	all	all	ADV
fbem-21439	234	21	237	237	NUM
fbem-21439	234	22	related	relate	VERB
fbem-21439	234	23	to	to	ADP
fbem-21439	234	24	each	each	DET
fbem-21439	234	25	other	other	ADJ
fbem-21439	234	26	and	and	CCONJ
fbem-21439	234	27	have	have	VERB
fbem-21439	234	28	some	some	DET
fbem-21439	234	29	difference	difference	NOUN
fbem-21439	234	30	in	in	ADP
fbem-21439	234	31	the	the	DET
fbem-21439	234	32	model	model	NOUN
fbem-21439	234	33	,	,	PUNCT
fbem-21439	234	34	then	then	ADV
fbem-21439	234	35	this	this	PRON
fbem-21439	234	36	indicates	indicate	VERB
fbem-21439	234	37	that	that	SCONJ
fbem-21439	234	38	the	the	DET
fbem-21439	234	39	conceptual	conceptual	ADJ
fbem-21439	234	40	model	model	NOUN
fbem-21439	234	41	has	have	VERB
fbem-21439	234	42	good	good	ADJ
fbem-21439	234	43	discriminative	discriminative	NOUN
fbem-21439	234	44	validity	validity	NOUN
fbem-21439	234	45	.	.	PUNCT
fbem-21439	235	1	the	the	DET
fbem-21439	235	2	potential	potential	ADJ
fbem-21439	235	3	variables	variable	NOUN
fbem-21439	235	4	in	in	ADP
fbem-21439	235	5	different	different	ADJ
fbem-21439	235	6	structures	structure	NOUN
fbem-21439	235	7	will	will	AUX
fbem-21439	235	8	be	be	AUX
fbem-21439	235	9	distributed	distribute	VERB
fbem-21439	235	10	at	at	ADP
fbem-21439	235	11	their	their	PRON
fbem-21439	235	12	respective	respective	ADJ
fbem-21439	235	13	structural	structural	ADJ
fbem-21439	235	14	levels	level	NOUN
fbem-21439	235	15	.	.	PUNCT
fbem-21439	236	1	detailed	detailed	ADJ
fbem-21439	236	2	analysis	analysis	NOUN
fbem-21439	236	3	results	result	NOUN
fbem-21439	236	4	are	be	AUX
fbem-21439	236	5	shown	show	VERB
fbem-21439	236	6	in	in	ADP
fbem-21439	236	7	table	table	NOUN
fbem-21439	236	8	4	4	NUM
fbem-21439	236	9	-	-	SYM
fbem-21439	236	10	7	7	NUM
fbem-21439	236	11	.	.	PUNCT
fbem-21439	237	1	discriminant	discriminant	ADJ
fbem-21439	237	2	validity	validity	NOUN
fbem-21439	237	3	usually	usually	ADV
fbem-21439	237	4	calculates	calculate	VERB
fbem-21439	237	5	the	the	DET
fbem-21439	237	6	mean	mean	ADJ
fbem-21439	237	7	variance	variance	NOUN
fbem-21439	237	8	extraction	extraction	NOUN
fbem-21439	237	9	value	value	NOUN
fbem-21439	237	10	(	(	PUNCT
fbem-21439	237	11	ave	ave	NOUN
fbem-21439	237	12	)	)	PUNCT
fbem-21439	237	13	of	of	ADP
fbem-21439	237	14	each	each	DET
fbem-21439	237	15	variable	variable	NOUN
fbem-21439	237	16	by	by	ADP
fbem-21439	237	17	a	a	DET
fbem-21439	237	18	formula	formula	NOUN
fbem-21439	237	19	to	to	PART
fbem-21439	237	20	determine	determine	VERB
fbem-21439	237	21	whether	whether	SCONJ
fbem-21439	237	22	the	the	DET
fbem-21439	237	23	square	square	ADJ
fbem-21439	237	24	root	root	NOUN
fbem-21439	237	25	of	of	ADP
fbem-21439	237	26	ave	ave	NOUN
fbem-21439	237	27	is	be	AUX
fbem-21439	237	28	greater	great	ADJ
fbem-21439	237	29	than	than	ADP
fbem-21439	237	30	the	the	DET
fbem-21439	237	31	variance	variance	NOUN
fbem-21439	237	32	between	between	ADP
fbem-21439	237	33	variable	variable	NOUN
fbem-21439	237	34	and	and	CCONJ
fbem-21439	237	35	other	other	ADJ
fbem-21439	237	36	relevant	relevant	ADJ
fbem-21439	237	37	variables	variable	NOUN
fbem-21439	237	38	.	.	PUNCT
fbem-21439	238	1	this	this	DET
fbem-21439	238	2	method	method	NOUN
fbem-21439	238	3	is	be	AUX
fbem-21439	238	4	used	use	VERB
fbem-21439	238	5	to	to	PART
fbem-21439	238	6	assess	assess	VERB
fbem-21439	238	7	the	the	DET
fbem-21439	238	8	discriminative	discriminative	NOUN
fbem-21439	238	9	validity	validity	NOUN
fbem-21439	238	10	between	between	ADP
fbem-21439	238	11	each	each	DET
fbem-21439	238	12	structure	structure	NOUN
fbem-21439	238	13	.	.	PUNCT
fbem-21439	239	1	table	table	NOUN
fbem-21439	239	2	4	4	NUM
fbem-21439	239	3	-	-	SYM
fbem-21439	239	4	7	7	NUM
fbem-21439	239	5	.	.	PUNCT
fbem-21439	239	6	results	result	NOUN
fbem-21439	239	7	of	of	ADP
fbem-21439	239	8	discriminative	discriminative	NOUN
fbem-21439	239	9	validity	validity	NOUN
fbem-21439	239	10	analysis	analysis	NOUN
fbem-21439	239	11	variable	variable	ADJ
fbem-21439	239	12	inf	inf	NOUN
fbem-21439	239	13	us	us	PROPN
fbem-21439	239	14	slef	slef	PROPN
fbem-21439	239	15	enj	enj	AUX
fbem-21439	239	16	sn	sn	PROPN
fbem-21439	239	17	peu	peu	PROPN
fbem-21439	239	18	pu	pu	PROPN
fbem-21439	239	19	sat	sit	VERB
fbem-21439	239	20	inf	inf	PROPN
fbem-21439	239	21	0.799	0.799	NUM
fbem-21439	239	22	us	we	PRON
fbem-21439	239	23	0,329	0,329	PROPN
fbem-21439	239	24	*	*	PUNCT
fbem-21439	240	1	*	*	NOUN
fbem-21439	240	2	0.819	0.819	NUM
fbem-21439	240	3	slef	slef	NOUN
fbem-21439	240	4	0,414	0,414	NUM
fbem-21439	240	5	*	*	PUNCT
fbem-21439	241	1	*	*	PUNCT
fbem-21439	241	2	0,446	0,446	NUM
fbem-21439	241	3	*	*	PUNCT
fbem-21439	241	4	*	*	PUNCT
fbem-21439	241	5	0.802	0.802	NUM
fbem-21439	241	6	enj	enj	NOUN
fbem-21439	241	7	0,4	0,4	NOUN
fbem-21439	241	8	*	*	PUNCT
fbem-21439	241	9	*	*	PUNCT
fbem-21439	241	10	0,522	0,522	PUNCT
fbem-21439	241	11	*	*	PUNCT
fbem-21439	241	12	*	*	PUNCT
fbem-21439	241	13	0,404	0,404	NUM
fbem-21439	241	14	*	*	PUNCT
fbem-21439	241	15	*	*	PUNCT
fbem-21439	241	16	0.805	0.805	NUM
fbem-21439	241	17	sn	sn	NOUN
fbem-21439	241	18	0,427	0,427	NUM
fbem-21439	241	19	*	*	X
fbem-21439	241	20	*	*	PUNCT
fbem-21439	241	21	0,44	0,44	PUNCT
fbem-21439	241	22	*	*	PUNCT
fbem-21439	241	23	*	*	NOUN
fbem-21439	241	24	0,387	0,387	NUM
fbem-21439	241	25	*	*	PUNCT
fbem-21439	241	26	*	*	PUNCT
fbem-21439	241	27	0,488	0,488	NUM
fbem-21439	241	28	*	*	SYM
fbem-21439	241	29	*	*	PUNCT
fbem-21439	241	30	0.744	0.744	NUM
fbem-21439	241	31	peu	peu	NOUN
fbem-21439	241	32	0,564	0,564	NUM
fbem-21439	241	33	*	*	X
fbem-21439	241	34	*	*	PUNCT
fbem-21439	241	35	0,571	0,571	PUNCT
fbem-21439	241	36	*	*	PUNCT
fbem-21439	241	37	*	*	PUNCT
fbem-21439	241	38	0,593	0,593	NUM
fbem-21439	241	39	*	*	PUNCT
fbem-21439	241	40	*	*	PUNCT
fbem-21439	241	41	0,538	0,538	PUNCT
fbem-21439	241	42	*	*	PUNCT
fbem-21439	241	43	*	*	NOUN
fbem-21439	241	44	0,508	0,508	NUM
fbem-21439	241	45	*	*	SYM
fbem-21439	241	46	*	*	PROPN
fbem-21439	241	47	0.782	0.782	NUM
fbem-21439	241	48	pu	pu	PROPN
fbem-21439	241	49	0,454	0,454	NUM
fbem-21439	241	50	*	*	PUNCT
fbem-21439	241	51	*	*	PUNCT
fbem-21439	241	52	0,498	0,498	PUNCT
fbem-21439	241	53	*	*	PUNCT
fbem-21439	241	54	*	*	PUNCT
fbem-21439	241	55	0,479	0,479	PUNCT
fbem-21439	242	1	*	*	PUNCT
fbem-21439	242	2	*	*	PUNCT
fbem-21439	242	3	0,47	0,47	PUNCT
fbem-21439	242	4	*	*	PUNCT
fbem-21439	242	5	*	*	NOUN
fbem-21439	242	6	0,504	0,504	NUM
fbem-21439	242	7	*	*	PUNCT
fbem-21439	243	1	*	*	PUNCT
fbem-21439	243	2	0,619	0,619	NUM
fbem-21439	243	3	*	*	PUNCT
fbem-21439	243	4	*	*	PUNCT
fbem-21439	243	5	0.788	0.788	NUM
fbem-21439	243	6	sat	sit	VERB
fbem-21439	243	7	0,415	0,415	NUM
fbem-21439	243	8	*	*	PUNCT
fbem-21439	244	1	*	*	PUNCT
fbem-21439	244	2	0,399	0,399	NUM
fbem-21439	244	3	*	*	PUNCT
fbem-21439	245	1	*	*	PUNCT
fbem-21439	245	2	0,479	0,479	PUNCT
fbem-21439	246	1	*	*	PUNCT
fbem-21439	247	1	*	*	PUNCT
fbem-21439	247	2	0,464	0,464	NUM
fbem-21439	247	3	*	*	PUNCT
fbem-21439	247	4	*	*	PUNCT
fbem-21439	247	5	0,37	0,37	PRON
fbem-21439	247	6	*	*	PUNCT
fbem-21439	247	7	*	*	PUNCT
fbem-21439	247	8	0,566	0,566	PUNCT
fbem-21439	247	9	*	*	PUNCT
fbem-21439	248	1	*	*	PUNCT
fbem-21439	248	2	0,455	0,455	NUM
fbem-21439	248	3	*	*	PUNCT
fbem-21439	248	4	*	*	PUNCT
fbem-21439	248	5	0.733	0.733	NUM
fbem-21439	248	6	ave	ave	PROPN
fbem-21439	248	7	0.638	0.638	NUM
fbem-21439	248	8	0.670	0.670	NUM
fbem-21439	248	9	0.643	0.643	NUM
fbem-21439	248	10	0.648	0.648	NUM
fbem-21439	248	11	0.553	0.553	NUM
fbem-21439	248	12	0.612	0.612	NUM
fbem-21439	248	13	0.621	0.621	NUM
fbem-21439	248	14	0.537	0.537	NUM
fbem-21439	248	15	note	note	NOUN
fbem-21439	248	16	:	:	PUNCT
fbem-21439	248	17	*	*	PUNCT
fbem-21439	248	18	means	mean	VERB
fbem-21439	248	19	<	<	X
fbem-21439	248	20	0.05	0.05	NUM
fbem-21439	248	21	,	,	PUNCT
fbem-21439	248	22	*	*	PUNCT
fbem-21439	248	23	*	*	PUNCT
fbem-21439	248	24	means	mean	VERB
fbem-21439	248	25	<	<	X
fbem-21439	248	26	0.01	0.01	NUM
fbem-21439	248	27	n	n	NOUN
fbem-21439	248	28	=	=	SYM
fbem-21439	248	29	481	481	NUM
fbem-21439	248	30	the	the	DET
fbem-21439	248	31	purpose	purpose	NOUN
fbem-21439	248	32	of	of	ADP
fbem-21439	248	33	this	this	DET
fbem-21439	248	34	study	study	NOUN
fbem-21439	248	35	was	be	AUX
fbem-21439	248	36	to	to	PART
fbem-21439	248	37	measure	measure	VERB
fbem-21439	248	38	the	the	DET
fbem-21439	248	39	interaction	interaction	NOUN
fbem-21439	248	40	between	between	ADP
fbem-21439	248	41	eight	eight	NUM
fbem-21439	248	42	variables	variable	NOUN
fbem-21439	248	43	:	:	PUNCT
fbem-21439	248	44	information	information	NOUN
fbem-21439	248	45	quality	quality	NOUN
fbem-21439	248	46	,	,	PUNCT
fbem-21439	248	47	usability	usability	NOUN
fbem-21439	248	48	,	,	PUNCT
fbem-21439	248	49	selfefficacy	selfefficacy	NOUN
fbem-21439	248	50	,	,	PUNCT
fbem-21439	248	51	perceived	perceive	VERB
fbem-21439	248	52	enjoyment	enjoyment	NOUN
fbem-21439	248	53	,	,	PUNCT
fbem-21439	248	54	subjective	subjective	ADJ
fbem-21439	248	55	norms	norm	NOUN
fbem-21439	248	56	,	,	PUNCT
fbem-21439	248	57	perceived	perceive	VERB
fbem-21439	248	58	ease	ease	NOUN
fbem-21439	248	59	of	of	ADP
fbem-21439	248	60	use	use	NOUN
fbem-21439	248	61	,	,	PUNCT
fbem-21439	248	62	perceived	perceive	VERB
fbem-21439	248	63	usefulness	usefulness	NOUN
fbem-21439	248	64	,	,	PUNCT
fbem-21439	248	65	and	and	CCONJ
fbem-21439	248	66	satisfaction	satisfaction	NOUN
fbem-21439	248	67	.	.	PUNCT
fbem-21439	249	1	the	the	DET
fbem-21439	249	2	data	datum	NOUN
fbem-21439	249	3	in	in	ADP
fbem-21439	249	4	table	table	NOUN
fbem-21439	249	5	4	4	NUM
fbem-21439	249	6	-	-	SYM
fbem-21439	249	7	6	6	NUM
fbem-21439	249	8	shows	show	VERB
fbem-21439	249	9	that	that	SCONJ
fbem-21439	249	10	the	the	DET
fbem-21439	249	11	square	square	ADJ
fbem-21439	249	12	root	root	NOUN
fbem-21439	249	13	of	of	ADP
fbem-21439	249	14	ave	ave	NOUN
fbem-21439	249	15	value	value	NOUN
fbem-21439	249	16	of	of	ADP
fbem-21439	249	17	the	the	DET
fbem-21439	249	18	relevant	relevant	ADJ
fbem-21439	249	19	factor	factor	NOUN
fbem-21439	249	20	in	in	ADP
fbem-21439	249	21	the	the	DET
fbem-21439	249	22	external	external	ADJ
fbem-21439	249	23	variable	variable	NOUN
fbem-21439	249	24	is	be	AUX
fbem-21439	249	25	greater	great	ADJ
fbem-21439	249	26	than	than	ADP
fbem-21439	249	27	the	the	DET
fbem-21439	249	28	correlation	correlation	NOUN
fbem-21439	249	29	coefficient	coefficient	NOUN
fbem-21439	249	30	with	with	ADP
fbem-21439	249	31	other	other	ADJ
fbem-21439	249	32	variables	variable	NOUN
fbem-21439	249	33	,	,	PUNCT
fbem-21439	249	34	which	which	PRON
fbem-21439	249	35	indicates	indicate	VERB
fbem-21439	249	36	that	that	SCONJ
fbem-21439	249	37	the	the	DET
fbem-21439	249	38	model	model	NOUN
fbem-21439	249	39	has	have	VERB
fbem-21439	249	40	good	good	ADJ
fbem-21439	249	41	discriminative	discriminative	NOUN
fbem-21439	249	42	validity	validity	NOUN
fbem-21439	249	43	.	.	PUNCT
fbem-21439	250	1	in	in	ADP
fbem-21439	250	2	addition	addition	NOUN
fbem-21439	250	3	,	,	PUNCT
fbem-21439	250	4	the	the	DET
fbem-21439	250	5	eight	eight	NUM
fbem-21439	250	6	factors	factor	NOUN
fbem-21439	250	7	show	show	VERB
fbem-21439	250	8	certain	certain	ADJ
fbem-21439	250	9	correlation	correlation	NOUN
fbem-21439	250	10	,	,	PUNCT
fbem-21439	250	11	which	which	PRON
fbem-21439	250	12	makes	make	VERB
fbem-21439	250	13	these	these	DET
fbem-21439	250	14	data	datum	NOUN
fbem-21439	250	15	can	can	AUX
fbem-21439	250	16	be	be	AUX
fbem-21439	250	17	used	use	VERB
fbem-21439	250	18	for	for	ADP
fbem-21439	250	19	subsequent	subsequent	ADJ
fbem-21439	250	20	research	research	NOUN
fbem-21439	250	21	and	and	CCONJ
fbem-21439	250	22	analysis	analysis	NOUN
fbem-21439	250	23	.	.	PUNCT
fbem-21439	251	1	therefore	therefore	ADV
fbem-21439	251	2	,	,	PUNCT
fbem-21439	251	3	the	the	DET
fbem-21439	251	4	scale	scale	NOUN
fbem-21439	251	5	measurement	measurement	NOUN
fbem-21439	251	6	used	use	VERB
fbem-21439	251	7	in	in	ADP
fbem-21439	251	8	this	this	DET
fbem-21439	251	9	study	study	NOUN
fbem-21439	251	10	has	have	VERB
fbem-21439	251	11	a	a	DET
fbem-21439	251	12	high	high	ADJ
fbem-21439	251	13	degree	degree	NOUN
fbem-21439	251	14	of	of	ADP
fbem-21439	251	15	reliability	reliability	NOUN
fbem-21439	251	16	,	,	PUNCT
fbem-21439	251	17	and	and	CCONJ
fbem-21439	251	18	the	the	DET
fbem-21439	251	19	final	final	ADJ
fbem-21439	251	20	data	datum	NOUN
fbem-21439	251	21	obtained	obtain	VERB
fbem-21439	251	22	from	from	ADP
fbem-21439	251	23	the	the	DET
fbem-21439	251	24	questionnaire	questionnaire	NOUN
fbem-21439	251	25	survey	survey	NOUN
fbem-21439	251	26	shows	show	VERB
fbem-21439	251	27	a	a	DET
fbem-21439	251	28	significant	significant	ADJ
fbem-21439	251	29	consistency	consistency	NOUN
fbem-21439	251	30	,	,	PUNCT
fbem-21439	251	31	and	and	CCONJ
fbem-21439	251	32	the	the	DET
fbem-21439	251	33	relationship	relationship	NOUN
fbem-21439	251	34	between	between	ADP
fbem-21439	251	35	each	each	DET
fbem-21439	251	36	potential	potential	ADJ
fbem-21439	251	37	variable	variable	NOUN
fbem-21439	251	38	can	can	AUX
fbem-21439	251	39	be	be	AUX
fbem-21439	251	40	analyzed	analyze	VERB
fbem-21439	251	41	very	very	ADV
fbem-21439	251	42	accurately	accurately	ADV
fbem-21439	251	43	.	.	PUNCT
fbem-21439	252	1	therefore	therefore	ADV
fbem-21439	252	2	,	,	PUNCT
fbem-21439	252	3	the	the	DET
fbem-21439	252	4	data	datum	NOUN
fbem-21439	252	5	results	result	VERB
fbem-21439	252	6	after	after	ADP
fbem-21439	252	7	testing	testing	NOUN
fbem-21439	252	8	can	can	AUX
fbem-21439	252	9	be	be	AUX
fbem-21439	252	10	continued	continue	VERB
fbem-21439	252	11	for	for	ADP
fbem-21439	252	12	subsequent	subsequent	ADJ
fbem-21439	252	13	path	path	NOUN
fbem-21439	252	14	analysis	analysis	NOUN
fbem-21439	252	15	.	.	PUNCT
fbem-21439	253	1	in	in	ADP
fbem-21439	253	2	order	order	NOUN
fbem-21439	253	3	to	to	PART
fbem-21439	253	4	verify	verify	VERB
fbem-21439	253	5	the	the	DET
fbem-21439	253	6	hypothesis	hypothesis	NOUN
fbem-21439	253	7	in	in	ADP
fbem-21439	253	8	the	the	DET
fbem-21439	253	9	research	research	NOUN
fbem-21439	253	10	model	model	NOUN
fbem-21439	253	11	,	,	PUNCT
fbem-21439	253	12	the	the	DET
fbem-21439	253	13	structural	structural	ADJ
fbem-21439	253	14	equation	equation	NOUN
fbem-21439	253	15	model	model	NOUN
fbem-21439	253	16	is	be	AUX
fbem-21439	253	17	used	use	VERB
fbem-21439	253	18	in	in	ADP
fbem-21439	253	19	this	this	DET
fbem-21439	253	20	paper	paper	NOUN
fbem-21439	253	21	,	,	PUNCT
fbem-21439	253	22	and	and	CCONJ
fbem-21439	253	23	the	the	DET
fbem-21439	253	24	conclusion	conclusion	NOUN
fbem-21439	253	25	of	of	ADP
fbem-21439	253	26	hypothesis	hypothesis	NOUN
fbem-21439	253	27	testing	testing	NOUN
fbem-21439	253	28	based	base	VERB
fbem-21439	253	29	on	on	ADP
fbem-21439	253	30	the	the	DET
fbem-21439	253	31	calculation	calculation	NOUN
fbem-21439	253	32	results	result	NOUN
fbem-21439	253	33	of	of	ADP
fbem-21439	253	34	the	the	DET
fbem-21439	253	35	model	model	NOUN
fbem-21439	253	36	is	be	AUX
fbem-21439	253	37	summarized	summarize	VERB
fbem-21439	253	38	.	.	PUNCT
fbem-21439	254	1	spss	spss	PROPN
fbem-21439	254	2	and	and	CCONJ
fbem-21439	254	3	amos	amos	PROPN
fbem-21439	254	4	software	software	PROPN
fbem-21439	254	5	were	be	AUX
fbem-21439	254	6	used	use	VERB
fbem-21439	254	7	to	to	PART
fbem-21439	254	8	deeply	deeply	ADV
fbem-21439	254	9	analyze	analyze	VERB
fbem-21439	254	10	the	the	DET
fbem-21439	254	11	influence	influence	NOUN
fbem-21439	254	12	of	of	ADP
fbem-21439	254	13	information	information	NOUN
fbem-21439	254	14	quality	quality	NOUN
fbem-21439	254	15	,	,	PUNCT
fbem-21439	254	16	availability	availability	NOUN
fbem-21439	254	17	,	,	PUNCT
fbem-21439	254	18	self	self	NOUN
fbem-21439	254	19	-	-	PUNCT
fbem-21439	254	20	efficacy	efficacy	NOUN
fbem-21439	254	21	,	,	PUNCT
fbem-21439	254	22	perceived	perceive	VERB
fbem-21439	254	23	enjoyment	enjoyment	NOUN
fbem-21439	254	24	,	,	PUNCT
fbem-21439	254	25	subjective	subjective	ADJ
fbem-21439	254	26	norms	norm	NOUN
fbem-21439	254	27	,	,	PUNCT
fbem-21439	254	28	perceived	perceive	VERB
fbem-21439	254	29	ease	ease	NOUN
fbem-21439	254	30	of	of	ADP
fbem-21439	254	31	use	use	NOUN
fbem-21439	254	32	,	,	PUNCT
fbem-21439	254	33	perceived	perceive	VERB
fbem-21439	254	34	usefulness	usefulness	NOUN
fbem-21439	254	35	and	and	CCONJ
fbem-21439	254	36	other	other	ADJ
fbem-21439	254	37	factors	factor	NOUN
fbem-21439	254	38	on	on	ADP
fbem-21439	254	39	customer	customer	NOUN
fbem-21439	254	40	satisfaction	satisfaction	NOUN
fbem-21439	254	41	of	of	ADP
fbem-21439	254	42	ai	ai	PROPN
fbem-21439	254	43	chatbots	chatbot	NOUN
fbem-21439	254	44	.	.	PUNCT
fbem-21439	255	1	finally	finally	ADV
fbem-21439	255	2	,	,	PUNCT
fbem-21439	255	3	the	the	DET
fbem-21439	255	4	structural	structural	ADJ
fbem-21439	255	5	equation	equation	NOUN
fbem-21439	255	6	model	model	NOUN
fbem-21439	255	7	is	be	AUX
fbem-21439	255	8	used	use	VERB
fbem-21439	255	9	to	to	PART
fbem-21439	255	10	determine	determine	VERB
fbem-21439	255	11	the	the	DET
fbem-21439	255	12	specific	specific	ADJ
fbem-21439	255	13	impact	impact	NOUN
fbem-21439	255	14	of	of	ADP
fbem-21439	255	15	independent	independent	ADJ
fbem-21439	255	16	variables	variable	NOUN
fbem-21439	255	17	on	on	ADP
fbem-21439	255	18	ai	ai	ADP
fbem-21439	255	19	chatbot	chatbot	NOUN
fbem-21439	255	20	customer	customer	NOUN
fbem-21439	255	21	satisfaction	satisfaction	NOUN
fbem-21439	255	22	,	,	PUNCT
fbem-21439	255	23	and	and	CCONJ
fbem-21439	255	24	verify	verify	VERB
fbem-21439	255	25	the	the	DET
fbem-21439	255	26	proposed	propose	VERB
fbem-21439	255	27	research	research	NOUN
fbem-21439	255	28	hypothesis	hypothesis	NOUN
fbem-21439	255	29	.	.	PUNCT
fbem-21439	256	1	after	after	ADP
fbem-21439	256	2	ensuring	ensure	VERB
fbem-21439	256	3	the	the	DET
fbem-21439	256	4	reliability	reliability	NOUN
fbem-21439	256	5	and	and	CCONJ
fbem-21439	256	6	validity	validity	NOUN
fbem-21439	256	7	of	of	ADP
fbem-21439	256	8	this	this	DET
fbem-21439	256	9	research	research	NOUN
fbem-21439	256	10	model	model	NOUN
fbem-21439	256	11	meet	meet	VERB
fbem-21439	256	12	the	the	DET
fbem-21439	256	13	standards	standard	NOUN
fbem-21439	256	14	,	,	PUNCT
fbem-21439	256	15	amos	amos	PROPN
fbem-21439	256	16	software	software	PROPN
fbem-21439	256	17	is	be	AUX
fbem-21439	256	18	used	use	VERB
fbem-21439	256	19	to	to	PART
fbem-21439	256	20	carry	carry	VERB
fbem-21439	256	21	out	out	ADP
fbem-21439	256	22	a	a	DET
fbem-21439	256	23	visual	visual	ADJ
fbem-21439	256	24	analysis	analysis	NOUN
fbem-21439	256	25	of	of	ADP
fbem-21439	256	26	the	the	DET
fbem-21439	256	27	relationship	relationship	NOUN
fbem-21439	256	28	between	between	ADP
fbem-21439	256	29	observed	observed	ADJ
fbem-21439	256	30	variables	variable	NOUN
fbem-21439	256	31	and	and	CCONJ
fbem-21439	256	32	potential	potential	ADJ
fbem-21439	256	33	variables	variable	NOUN
fbem-21439	256	34	,	,	PUNCT
fbem-21439	256	35	so	so	SCONJ
fbem-21439	256	36	as	as	SCONJ
fbem-21439	256	37	to	to	PART
fbem-21439	256	38	build	build	VERB
fbem-21439	256	39	the	the	DET
fbem-21439	256	40	structure	structure	NOUN
fbem-21439	256	41	chart	chart	NOUN
fbem-21439	256	42	of	of	ADP
fbem-21439	256	43	influencing	influence	VERB
fbem-21439	256	44	factors	factor	NOUN
fbem-21439	256	45	of	of	ADP
fbem-21439	256	46	ai	ai	ADJ
fbem-21439	256	47	chatbot	chatbot	NOUN
fbem-21439	256	48	customer	customer	NOUN
fbem-21439	256	49	satisfaction	satisfaction	NOUN
fbem-21439	256	50	in	in	ADP
fbem-21439	256	51	this	this	DET
fbem-21439	256	52	research	research	NOUN
fbem-21439	256	53	.	.	PUNCT
fbem-21439	257	1	this	this	DET
fbem-21439	257	2	structure	structure	NOUN
fbem-21439	257	3	chart	chart	NOUN
fbem-21439	257	4	provides	provide	VERB
fbem-21439	257	5	us	we	PRON
fbem-21439	257	6	with	with	ADP
fbem-21439	257	7	a	a	DET
fbem-21439	257	8	clear	clear	ADJ
fbem-21439	257	9	visual	visual	ADJ
fbem-21439	257	10	framework	framework	NOUN
fbem-21439	257	11	to	to	PART
fbem-21439	257	12	deeply	deeply	ADV
fbem-21439	257	13	understand	understand	VERB
fbem-21439	257	14	the	the	DET
fbem-21439	257	15	interaction	interaction	NOUN
fbem-21439	257	16	and	and	CCONJ
fbem-21439	257	17	influence	influence	NOUN
fbem-21439	257	18	path	path	NOUN
fbem-21439	257	19	among	among	ADP
fbem-21439	257	20	various	various	ADJ
fbem-21439	257	21	variables	variable	NOUN
fbem-21439	257	22	,	,	PUNCT
fbem-21439	257	23	as	as	SCONJ
fbem-21439	257	24	shown	show	VERB
fbem-21439	257	25	in	in	ADP
fbem-21439	257	26	figure	figure	NOUN
fbem-21439	257	27	4	4	NUM
fbem-21439	257	28	-	-	SYM
fbem-21439	257	29	1	1	NUM
fbem-21439	257	30	.	.	PUNCT
fbem-21439	257	31	figure	figure	VERB
fbem-21439	257	32	4	4	NUM
fbem-21439	257	33	-	-	SYM
fbem-21439	257	34	1	1	NUM
fbem-21439	257	35	.	.	PUNCT
fbem-21439	258	1	structure	structure	NOUN
fbem-21439	258	2	of	of	ADP
fbem-21439	258	3	the	the	DET
fbem-21439	258	4	purchase	purchase	NOUN
fbem-21439	258	5	intention	intention	NOUN
fbem-21439	258	6	model	model	NOUN
fbem-21439	258	7	238	238	NUM
fbem-21439	258	8	this	this	DET
fbem-21439	258	9	graphical	graphical	ADJ
fbem-21439	258	10	representation	representation	NOUN
fbem-21439	258	11	allows	allow	VERB
fbem-21439	258	12	us	we	PRON
fbem-21439	258	13	to	to	PART
fbem-21439	258	14	more	more	ADV
fbem-21439	258	15	intuitively	intuitively	ADV
fbem-21439	258	16	understand	understand	VERB
fbem-21439	258	17	the	the	DET
fbem-21439	258	18	relationship	relationship	NOUN
fbem-21439	258	19	between	between	ADP
fbem-21439	258	20	the	the	DET
fbem-21439	258	21	variables	variable	NOUN
fbem-21439	258	22	.	.	PUNCT
fbem-21439	259	1	determine	determine	VERB
fbem-21439	259	2	the	the	DET
fbem-21439	259	3	measurement	measurement	NOUN
fbem-21439	259	4	model	model	NOUN
fbem-21439	259	5	of	of	ADP
fbem-21439	259	6	latent	latent	NOUN
fbem-21439	259	7	variables	variable	NOUN
fbem-21439	259	8	and	and	CCONJ
fbem-21439	259	9	observed	observed	ADJ
fbem-21439	259	10	variables	variable	NOUN
fbem-21439	259	11	,	,	PUNCT
fbem-21439	259	12	construct	construct	VERB
fbem-21439	259	13	the	the	DET
fbem-21439	259	14	appropriate	appropriate	ADJ
fbem-21439	259	15	observed	observed	ADJ
fbem-21439	259	16	variables	variable	NOUN
fbem-21439	259	17	to	to	PART
fbem-21439	259	18	reflect	reflect	VERB
fbem-21439	259	19	each	each	DET
fbem-21439	259	20	potential	potential	ADJ
fbem-21439	259	21	variable	variable	NOUN
fbem-21439	259	22	,	,	PUNCT
fbem-21439	259	23	and	and	CCONJ
fbem-21439	259	24	evaluate	evaluate	VERB
fbem-21439	259	25	the	the	DET
fbem-21439	259	26	fit	fit	NOUN
fbem-21439	259	27	of	of	ADP
fbem-21439	259	28	the	the	DET
fbem-21439	259	29	model	model	NOUN
fbem-21439	259	30	.	.	PUNCT
fbem-21439	260	1	explore	explore	VERB
fbem-21439	260	2	the	the	DET
fbem-21439	260	3	relationships	relationship	NOUN
fbem-21439	260	4	between	between	ADP
fbem-21439	260	5	potential	potential	ADJ
fbem-21439	260	6	variables	variable	NOUN
fbem-21439	260	7	in	in	ADP
fbem-21439	260	8	depth	depth	NOUN
fbem-21439	260	9	,	,	PUNCT
fbem-21439	260	10	and	and	CCONJ
fbem-21439	260	11	conduct	conduct	VERB
fbem-21439	260	12	structural	structural	ADJ
fbem-21439	260	13	model	model	NOUN
fbem-21439	260	14	and	and	CCONJ
fbem-21439	260	15	internal	internal	ADJ
fbem-21439	260	16	linkages	linkage	NOUN
fbem-21439	260	17	analysis	analysis	NOUN
fbem-21439	260	18	.	.	PUNCT
fbem-21439	261	1	7	7	NUM
fbem-21439	261	2	indexes	index	NOUN
fbem-21439	261	3	cmin	cmin	NOUN
fbem-21439	261	4	/	/	SYM
fbem-21439	261	5	df	df	PROPN
fbem-21439	261	6	,	,	PUNCT
fbem-21439	261	7	gfi	gfi	PROPN
fbem-21439	261	8	,	,	PUNCT
fbem-21439	261	9	agfi	agfi	PROPN
fbem-21439	261	10	,	,	PUNCT
fbem-21439	261	11	rmsea	rmsea	NOUN
fbem-21439	261	12	,	,	PUNCT
fbem-21439	261	13	cfi	cfi	PROPN
fbem-21439	261	14	,	,	PUNCT
fbem-21439	261	15	rmr	rmr	PROPN
fbem-21439	261	16	and	and	CCONJ
fbem-21439	261	17	tli	tli	PROPN
fbem-21439	261	18	were	be	AUX
fbem-21439	261	19	selected	select	VERB
fbem-21439	261	20	to	to	PART
fbem-21439	261	21	test	test	VERB
fbem-21439	261	22	the	the	DET
fbem-21439	261	23	goodness	goodness	NOUN
fbem-21439	261	24	of	of	ADP
fbem-21439	261	25	fit	fit	NOUN
fbem-21439	261	26	of	of	ADP
fbem-21439	261	27	the	the	DET
fbem-21439	261	28	model	model	NOUN
fbem-21439	261	29	:	:	PUNCT
fbem-21439	261	30	table	table	NOUN
fbem-21439	261	31	4	4	NUM
fbem-21439	261	32	-	-	SYM
fbem-21439	261	33	8	8	NUM
fbem-21439	261	34	.	.	PUNCT
fbem-21439	261	35	model	model	NOUN
fbem-21439	261	36	fitting	fitting	PROPN
fbem-21439	261	37	results	result	VERB
fbem-21439	261	38	fitness	fitness	NOUN
fbem-21439	261	39	-	-	PUNCT
fbem-21439	261	40	test	test	NOUN
fbem-21439	261	41	index	index	NOUN
fbem-21439	261	42	ideal	ideal	PROPN
fbem-21439	261	43	standard	standard	PROPN
fbem-21439	261	44	general	general	ADJ
fbem-21439	261	45	standard	standard	PROPN
fbem-21439	261	46	model	model	NOUN
fbem-21439	261	47	results	result	NOUN
fbem-21439	261	48	results	result	VERB
fbem-21439	261	49	cmin	cmin	PROPN
fbem-21439	261	50	/	/	SYM
fbem-21439	261	51	df	df	NOUN
fbem-21439	261	52	<	<	X
fbem-21439	261	53	3	3	NUM
fbem-21439	261	54	<	<	X
fbem-21439	261	55	3.8	3.8	NUM
fbem-21439	261	56	1.739	1.739	NUM
fbem-21439	261	57	standard	standard	ADJ
fbem-21439	261	58	gfi	gfi	PROPN
fbem-21439	261	59	>	>	X
fbem-21439	261	60	0.9	0.9	NUM
fbem-21439	261	61	>	>	SYM
fbem-21439	261	62	0.7	0.7	NUM
fbem-21439	261	63	0.901	0.901	NUM
fbem-21439	261	64	standard	standard	ADJ
fbem-21439	261	65	agfi	agfi	NOUN
fbem-21439	261	66	>	>	X
fbem-21439	261	67	0.9	0.9	NUM
fbem-21439	261	68	>	>	SYM
fbem-21439	261	69	0.7	0.7	NUM
fbem-21439	261	70	0.883	0.883	NUM
fbem-21439	261	71	standard	standard	ADJ
fbem-21439	261	72	rmsea	rmsea	NOUN
fbem-21439	261	73	<	<	X
fbem-21439	261	74	0.05	0.05	NUM
fbem-21439	261	75	<	<	X
fbem-21439	261	76	0.08	0.08	NUM
fbem-21439	261	77	0.039	0.039	NUM
fbem-21439	261	78	standard	standard	ADJ
fbem-21439	261	79	cfi	cfi	PROPN
fbem-21439	261	80	>	>	X
fbem-21439	261	81	0.9	0.9	NUM
fbem-21439	261	82	>	>	SYM
fbem-21439	262	1	0.7	0.7	NUM
fbem-21439	262	2	0.957	0.957	NUM
fbem-21439	262	3	standard	standard	ADJ
fbem-21439	262	4	rmr	rmr	PROPN
fbem-21439	262	5	<	<	X
fbem-21439	262	6	0.05	0.05	NUM
fbem-21439	262	7	<	<	NOUN
fbem-21439	262	8	0.08	0.08	NUM
fbem-21439	262	9	0.0440	0.0440	NUM
fbem-21439	262	10	standard	standard	NOUN
fbem-21439	262	11	tli	tli	X
fbem-21439	262	12	>	>	X
fbem-21439	262	13	0.9	0.9	NUM
fbem-21439	262	14	>	>	PUNCT
fbem-21439	262	15	0.7	0.7	NUM
fbem-21439	262	16	0.953	0.953	NUM
fbem-21439	262	17	standard	standard	ADJ
fbem-21439	262	18	table	table	NOUN
fbem-21439	262	19	4	4	NUM
fbem-21439	262	20	-	-	SYM
fbem-21439	262	21	8	8	NUM
fbem-21439	262	22	shows	show	VERB
fbem-21439	262	23	the	the	DET
fbem-21439	262	24	overall	overall	ADJ
fbem-21439	262	25	situation	situation	NOUN
fbem-21439	262	26	of	of	ADP
fbem-21439	262	27	model	model	NOUN
fbem-21439	262	28	fitting	fit	VERB
fbem-21439	262	29	in	in	ADP
fbem-21439	262	30	this	this	DET
fbem-21439	262	31	study	study	NOUN
fbem-21439	262	32	,	,	PUNCT
fbem-21439	262	33	which	which	PRON
fbem-21439	262	34	indicates	indicate	VERB
fbem-21439	262	35	that	that	SCONJ
fbem-21439	262	36	the	the	DET
fbem-21439	262	37	hypothetical	hypothetical	ADJ
fbem-21439	262	38	theoretical	theoretical	ADJ
fbem-21439	262	39	model	model	NOUN
fbem-21439	262	40	in	in	ADP
fbem-21439	262	41	this	this	DET
fbem-21439	262	42	paper	paper	NOUN
fbem-21439	262	43	has	have	VERB
fbem-21439	262	44	a	a	DET
fbem-21439	262	45	good	good	ADJ
fbem-21439	262	46	fit	fit	NOUN
fbem-21439	262	47	with	with	ADP
fbem-21439	262	48	the	the	DET
fbem-21439	262	49	questionnaire	questionnaire	NOUN
fbem-21439	262	50	sample	sample	NOUN
fbem-21439	262	51	data	datum	NOUN
fbem-21439	262	52	,	,	PUNCT
fbem-21439	262	53	and	and	CCONJ
fbem-21439	262	54	the	the	DET
fbem-21439	262	55	model	model	NOUN
fbem-21439	262	56	results	result	NOUN
fbem-21439	262	57	are	be	AUX
fbem-21439	262	58	persuasive	persuasive	ADJ
fbem-21439	262	59	.	.	PUNCT
fbem-21439	263	1	through	through	ADP
fbem-21439	263	2	literature	literature	NOUN
fbem-21439	263	3	reference	reference	NOUN
fbem-21439	263	4	and	and	CCONJ
fbem-21439	263	5	field	field	NOUN
fbem-21439	263	6	investigation	investigation	NOUN
fbem-21439	263	7	,	,	PUNCT
fbem-21439	263	8	a	a	DET
fbem-21439	263	9	survey	survey	NOUN
fbem-21439	263	10	scale	scale	NOUN
fbem-21439	263	11	with	with	ADP
fbem-21439	263	12	36	36	NUM
fbem-21439	263	13	observed	observed	ADJ
fbem-21439	263	14	variables	variable	NOUN
fbem-21439	263	15	was	be	AUX
fbem-21439	263	16	created	create	VERB
fbem-21439	263	17	,	,	PUNCT
fbem-21439	263	18	including	include	VERB
fbem-21439	263	19	8	8	NUM
fbem-21439	263	20	latent	latent	NOUN
fbem-21439	263	21	variables	variable	NOUN
fbem-21439	263	22	.	.	PUNCT
fbem-21439	264	1	36	36	NUM
fbem-21439	264	2	observed	observed	ADJ
fbem-21439	264	3	variables	variable	NOUN
fbem-21439	264	4	were	be	AUX
fbem-21439	264	5	selected	select	VERB
fbem-21439	264	6	through	through	ADP
fbem-21439	264	7	reliability	reliability	NOUN
fbem-21439	264	8	and	and	CCONJ
fbem-21439	264	9	validity	validity	NOUN
fbem-21439	264	10	tests	test	NOUN
fbem-21439	264	11	,	,	PUNCT
fbem-21439	264	12	and	and	CCONJ
fbem-21439	264	13	the	the	DET
fbem-21439	264	14	reliability	reliability	NOUN
fbem-21439	264	15	and	and	CCONJ
fbem-21439	264	16	validity	validity	NOUN
fbem-21439	264	17	tests	test	NOUN
fbem-21439	264	18	of	of	ADP
fbem-21439	264	19	these	these	DET
fbem-21439	264	20	scales	scale	NOUN
fbem-21439	264	21	were	be	AUX
fbem-21439	264	22	close	close	ADJ
fbem-21439	264	23	to	to	ADP
fbem-21439	264	24	the	the	DET
fbem-21439	264	25	ideal	ideal	ADJ
fbem-21439	264	26	standard	standard	NOUN
fbem-21439	264	27	,	,	PUNCT
fbem-21439	264	28	so	so	ADV
fbem-21439	264	29	subsequent	subsequent	ADJ
fbem-21439	264	30	model	model	NOUN
fbem-21439	264	31	analysis	analysis	NOUN
fbem-21439	264	32	could	could	AUX
fbem-21439	264	33	be	be	AUX
fbem-21439	264	34	conducted	conduct	VERB
fbem-21439	264	35	.	.	PUNCT
fbem-21439	265	1	the	the	DET
fbem-21439	265	2	final	final	ADJ
fbem-21439	265	3	model	model	NOUN
fbem-21439	265	4	was	be	AUX
fbem-21439	265	5	used	use	VERB
fbem-21439	265	6	for	for	ADP
fbem-21439	265	7	structural	structural	ADJ
fbem-21439	265	8	equation	equation	NOUN
fbem-21439	265	9	verification	verification	NOUN
fbem-21439	265	10	,	,	PUNCT
fbem-21439	265	11	and	and	CCONJ
fbem-21439	265	12	the	the	DET
fbem-21439	265	13	operation	operation	NOUN
fbem-21439	265	14	results	result	NOUN
fbem-21439	265	15	of	of	ADP
fbem-21439	265	16	direct	direct	ADJ
fbem-21439	265	17	effects	effect	NOUN
fbem-21439	265	18	were	be	AUX
fbem-21439	265	19	shown	show	VERB
fbem-21439	265	20	in	in	ADP
fbem-21439	265	21	table	table	NOUN
fbem-21439	265	22	4	4	NUM
fbem-21439	265	23	-	-	SYM
fbem-21439	265	24	9	9	NUM
fbem-21439	265	25	:	:	PUNCT
fbem-21439	265	26	table	table	NOUN
fbem-21439	265	27	4	4	NUM
fbem-21439	265	28	-	-	SYM
fbem-21439	265	29	9	9	NUM
fbem-21439	265	30	.	.	PUNCT
fbem-21439	266	1	results	result	NOUN
fbem-21439	266	2	of	of	ADP
fbem-21439	266	3	structural	structural	ADJ
fbem-21439	266	4	equation	equation	NOUN
fbem-21439	266	5	path	path	NOUN
fbem-21439	266	6	relationship	relationship	PROPN
fbem-21439	266	7	test	test	PROPN
fbem-21439	266	8	path	path	PROPN
fbem-21439	266	9	relation	relation	PROPN
fbem-21439	266	10	estimate	estimate	VERB
fbem-21439	266	11	s.e	s.e	PROPN
fbem-21439	266	12	.	.	PROPN
fbem-21439	266	13	c.r	c.r	PROPN
fbem-21439	266	14	.	.	PROPN
fbem-21439	267	1	p	p	PROPN
fbem-21439	267	2	perceived	perceive	VERB
fbem-21439	267	3	ease	ease	NOUN
fbem-21439	267	4	of	of	ADP
fbem-21439	267	5	use	use	NOUN
fbem-21439	267	6	<	<	X
fbem-21439	267	7	-quality	-quality	NOUN
fbem-21439	267	8	of	of	ADP
fbem-21439	267	9	information	information	NOUN
fbem-21439	267	10	(	(	PUNCT
fbem-21439	267	11	peu<--inf	peu<--inf	NOUN
fbem-21439	267	12	)	)	PUNCT
fbem-21439	267	13	0.289	0.289	NUM
fbem-21439	267	14	0.045	0.045	NUM
fbem-21439	267	15	6.384	6.384	NUM
fbem-21439	267	16	*	*	PUNCT
fbem-21439	268	1	*	*	PUNCT
fbem-21439	268	2	*	*	PUNCT
fbem-21439	268	3	perceived	perceive	VERB
fbem-21439	268	4	ease	ease	NOUN
fbem-21439	268	5	of	of	ADP
fbem-21439	268	6	use	use	NOUN
fbem-21439	268	7	<	<	X
fbem-21439	268	8	-availability	-availability	PROPN
fbem-21439	268	9	(	(	PUNCT
fbem-21439	268	10	peu<--us	peu<--us	NOUN
fbem-21439	268	11	)	)	PUNCT
fbem-21439	268	12	0.280	0.280	NUM
fbem-21439	268	13	0.058	0.058	NUM
fbem-21439	268	14	4.806	4.806	NUM
fbem-21439	268	15	*	*	PUNCT
fbem-21439	269	1	*	*	PUNCT
fbem-21439	269	2	*	*	PUNCT
fbem-21439	269	3	perceived	perceive	VERB
fbem-21439	269	4	ease	ease	NOUN
fbem-21439	269	5	of	of	ADP
fbem-21439	269	6	use	use	NOUN
fbem-21439	269	7	<	<	X
fbem-21439	269	8	-self	-self	NOUN
fbem-21439	269	9	-	-	PUNCT
fbem-21439	269	10	efficacy	efficacy	NOUN
fbem-21439	269	11	(	(	PUNCT
fbem-21439	269	12	peu<--slef	peu<--slef	NOUN
fbem-21439	269	13	)	)	PUNCT
fbem-21439	269	14	0.320	0.320	NUM
fbem-21439	269	15	0.050	0.050	NUM
fbem-21439	269	16	6.407	6.407	NUM
fbem-21439	269	17	*	*	PUNCT
fbem-21439	270	1	*	*	PUNCT
fbem-21439	270	2	*	*	PUNCT
fbem-21439	270	3	perceived	perceive	VERB
fbem-21439	270	4	ease	ease	NOUN
fbem-21439	270	5	of	of	ADP
fbem-21439	270	6	use	use	NOUN
fbem-21439	270	7	<	<	X
fbem-21439	270	8	-perceived	-perceived	ADJ
fbem-21439	270	9	enjoyment	enjoyment	NOUN
fbem-21439	270	10	(	(	PUNCT
fbem-21439	270	11	peu<--enj	peu<--enj	NOUN
fbem-21439	270	12	)	)	PUNCT
fbem-21439	270	13	0.184	0.184	NUM
fbem-21439	270	14	0.045	0.045	NUM
fbem-21439	270	15	4.070	4.070	NUM
fbem-21439	270	16	*	*	PUNCT
fbem-21439	271	1	*	*	PUNCT
fbem-21439	271	2	*	*	PUNCT
fbem-21439	271	3	perceived	perceive	VERB
fbem-21439	271	4	usefulness	usefulness	NOUN
fbem-21439	271	5	<	<	X
fbem-21439	271	6	-subjective	-subjective	ADJ
fbem-21439	271	7	norm	norm	NOUN
fbem-21439	271	8	(	(	PUNCT
fbem-21439	271	9	pu<-sn	pu<-sn	PROPN
fbem-21439	271	10	)	)	PUNCT
fbem-21439	271	11	0.278	0.278	NUM
fbem-21439	271	12	0.052	0.052	NUM
fbem-21439	271	13	5.327	5.327	NUM
fbem-21439	271	14	*	*	PUNCT
fbem-21439	272	1	*	*	PUNCT
fbem-21439	272	2	*	*	PUNCT
fbem-21439	272	3	perceived	perceive	VERB
fbem-21439	272	4	usefulness	usefulness	NOUN
fbem-21439	272	5	<	<	X
fbem-21439	272	6	-perceived	-perceived	ADJ
fbem-21439	272	7	ease	ease	NOUN
fbem-21439	272	8	of	of	ADP
fbem-21439	272	9	use	use	NOUN
fbem-21439	272	10	(	(	PUNCT
fbem-21439	272	11	pu<-peu	pu<-peu	NOUN
fbem-21439	272	12	)	)	PUNCT
fbem-21439	272	13	0.499	0.499	NUM
fbem-21439	272	14	0.053	0.053	NUM
fbem-21439	272	15	9.361	9.361	NUM
fbem-21439	272	16	*	*	PUNCT
fbem-21439	273	1	*	*	PUNCT
fbem-21439	273	2	*	*	PUNCT
fbem-21439	273	3	satisfaction	satisfaction	NOUN
fbem-21439	273	4	<	<	X
fbem-21439	273	5	-perceived	-perceived	ADJ
fbem-21439	273	6	ease	ease	NOUN
fbem-21439	273	7	of	of	ADP
fbem-21439	273	8	use	use	NOUN
fbem-21439	273	9	(	(	PUNCT
fbem-21439	273	10	sat<--peu	sat<--peu	X
fbem-21439	273	11	)	)	PUNCT
fbem-21439	273	12	0.499	0.499	NUM
fbem-21439	273	13	0.066	0.066	NUM
fbem-21439	273	14	7.528	7.528	NUM
fbem-21439	273	15	*	*	PUNCT
fbem-21439	274	1	*	*	PUNCT
fbem-21439	274	2	*	*	PUNCT
fbem-21439	274	3	satisfaction	satisfaction	NOUN
fbem-21439	274	4	<	<	X
fbem-21439	274	5	-perceived	-perceived	ADJ
fbem-21439	274	6	ease	ease	NOUN
fbem-21439	274	7	of	of	ADP
fbem-21439	274	8	use	use	NOUN
fbem-21439	274	9	(	(	PUNCT
fbem-21439	274	10	sat<--pu	sat<--pu	PROPN
fbem-21439	274	11	)	)	PUNCT
fbem-21439	274	12	0.163	0.163	NUM
fbem-21439	274	13	0.062	0.062	NUM
fbem-21439	274	14	2.639	2.639	NUM
fbem-21439	274	15	0.018	0.018	NUM
fbem-21439	274	16	note	note	VERB
fbem-21439	274	17	:	:	PUNCT
fbem-21439	274	18	(	(	PUNCT
fbem-21439	274	19	1	1	X
fbem-21439	274	20	)	)	PUNCT
fbem-21439	274	21	*	*	PUNCT
fbem-21439	275	1	*	*	PUNCT
fbem-21439	275	2	*	*	PUNCT
fbem-21439	275	3	p	p	X
fbem-21439	275	4	<	<	X
fbem-21439	275	5	0.01	0.01	NUM
fbem-21439	275	6	;	;	PUNCT
fbem-21439	275	7	n	n	PROPN
fbem-21439	275	8	=	=	SYM
fbem-21439	275	9	481	481	NUM
fbem-21439	275	10	according	accord	VERB
fbem-21439	275	11	to	to	ADP
fbem-21439	275	12	the	the	DET
fbem-21439	275	13	analysis	analysis	NOUN
fbem-21439	275	14	results	result	NOUN
fbem-21439	275	15	in	in	ADP
fbem-21439	275	16	table	table	NOUN
fbem-21439	275	17	4	4	NUM
fbem-21439	275	18	-	-	SYM
fbem-21439	275	19	9	9	NUM
fbem-21439	275	20	,	,	PUNCT
fbem-21439	275	21	it	it	PRON
fbem-21439	275	22	can	can	AUX
fbem-21439	275	23	be	be	AUX
fbem-21439	275	24	seen	see	VERB
fbem-21439	275	25	that	that	SCONJ
fbem-21439	275	26	in	in	ADP
fbem-21439	275	27	the	the	DET
fbem-21439	275	28	path	path	NOUN
fbem-21439	275	29	hypothesis	hypothesis	NOUN
fbem-21439	275	30	relationship	relationship	NOUN
fbem-21439	275	31	test	test	NOUN
fbem-21439	275	32	of	of	ADP
fbem-21439	275	33	this	this	DET
fbem-21439	275	34	study	study	NOUN
fbem-21439	275	35	,	,	PUNCT
fbem-21439	275	36	information	information	NOUN
fbem-21439	275	37	quality	quality	NOUN
fbem-21439	275	38	significantly	significantly	ADV
fbem-21439	275	39	positively	positively	ADV
fbem-21439	275	40	predicts	predict	VERB
fbem-21439	275	41	perceived	perceive	VERB
fbem-21439	275	42	ease	ease	NOUN
fbem-21439	275	43	of	of	ADP
fbem-21439	275	44	use	use	NOUN
fbem-21439	275	45	(	(	PUNCT
fbem-21439	275	46	β=0.289	β=0.289	PUNCT
fbem-21439	275	47	,	,	PUNCT
fbem-21439	275	48	p	p	X
fbem-21439	275	49	<	<	X
fbem-21439	275	50	0.001	0.001	NUM
fbem-21439	275	51	)	)	PUNCT
fbem-21439	275	52	,	,	PUNCT
fbem-21439	275	53	so	so	CCONJ
fbem-21439	275	54	hypothesis	hypothesis	NOUN
fbem-21439	275	55	h1	h1	NOUN
fbem-21439	275	56	is	be	AUX
fbem-21439	275	57	valid	valid	ADJ
fbem-21439	275	58	.	.	PUNCT
fbem-21439	276	1	the	the	DET
fbem-21439	276	2	positive	positive	ADJ
fbem-21439	276	3	prediction	prediction	NOUN
fbem-21439	276	4	of	of	ADP
fbem-21439	276	5	perceived	perceive	VERB
fbem-21439	276	6	ease	ease	NOUN
fbem-21439	276	7	of	of	ADP
fbem-21439	276	8	use	use	NOUN
fbem-21439	276	9	with	with	ADP
fbem-21439	276	10	significant	significant	ADJ
fbem-21439	276	11	usability	usability	NOUN
fbem-21439	276	12	(	(	PUNCT
fbem-21439	276	13	β=0.280	β=0.280	PROPN
fbem-21439	276	14	,	,	PUNCT
fbem-21439	276	15	p<0.001	p<0.001	PROPN
fbem-21439	276	16	)	)	PUNCT
fbem-21439	276	17	is	be	AUX
fbem-21439	276	18	therefore	therefore	ADV
fbem-21439	276	19	valid	valid	ADJ
fbem-21439	276	20	for	for	ADP
fbem-21439	276	21	hypothesis	hypothesis	NOUN
fbem-21439	276	22	h2	h2	NOUN
fbem-21439	276	23	.	.	PUNCT
fbem-21439	277	1	positive	positive	ADJ
fbem-21439	277	2	prediction	prediction	NOUN
fbem-21439	277	3	of	of	ADP
fbem-21439	277	4	perceived	perceive	VERB
fbem-21439	277	5	ease	ease	NOUN
fbem-21439	277	6	of	of	ADP
fbem-21439	277	7	use	use	NOUN
fbem-21439	277	8	with	with	ADP
fbem-21439	277	9	significant	significant	ADJ
fbem-21439	277	10	self	self	NOUN
fbem-21439	277	11	-	-	PUNCT
fbem-21439	277	12	efficacy	efficacy	NOUN
fbem-21439	277	13	(	(	PUNCT
fbem-21439	277	14	β=0.320	β=0.320	PROPN
fbem-21439	277	15	,	,	PUNCT
fbem-21439	277	16	p	p	X
fbem-21439	277	17	<	<	X
fbem-21439	277	18	0.001	0.001	NUM
fbem-21439	277	19	)	)	PUNCT
fbem-21439	277	20	,	,	PUNCT
fbem-21439	277	21	therefore	therefore	ADV
fbem-21439	277	22	hypothesis	hypothesis	NOUN
fbem-21439	277	23	h3	h3	NOUN
fbem-21439	277	24	holds	hold	VERB
fbem-21439	277	25	.	.	PUNCT
fbem-21439	278	1	perceived	perceive	VERB
fbem-21439	278	2	enjoyment	enjoyment	NOUN
fbem-21439	278	3	was	be	AUX
fbem-21439	278	4	a	a	DET
fbem-21439	278	5	significant	significant	ADJ
fbem-21439	278	6	positive	positive	ADJ
fbem-21439	278	7	predictor	predictor	NOUN
fbem-21439	278	8	of	of	ADP
fbem-21439	278	9	perceived	perceive	VERB
fbem-21439	278	10	ease	ease	NOUN
fbem-21439	278	11	of	of	ADP
fbem-21439	278	12	use	use	NOUN
fbem-21439	278	13	(	(	PUNCT
fbem-21439	278	14	β=0.184	β=0.184	VERB
fbem-21439	278	15	,	,	PUNCT
fbem-21439	278	16	p	p	X
fbem-21439	278	17	<	<	X
fbem-21439	278	18	0.001	0.001	NUM
fbem-21439	278	19	)	)	PUNCT
fbem-21439	278	20	,	,	PUNCT
fbem-21439	278	21	thus	thus	ADV
fbem-21439	278	22	h4	h4	NOUN
fbem-21439	278	23	is	be	AUX
fbem-21439	278	24	valid	valid	ADJ
fbem-21439	278	25	.	.	PUNCT
fbem-21439	279	1	subjective	subjective	ADJ
fbem-21439	279	2	norms	norm	NOUN
fbem-21439	279	3	significant	significant	ADJ
fbem-21439	279	4	positive	positive	ADJ
fbem-21439	279	5	predictive	predictive	NOUN
fbem-21439	279	6	perceived	perceive	VERB
fbem-21439	279	7	usefulness	usefulness	NOUN
fbem-21439	279	8	(	(	PUNCT
fbem-21439	279	9	β=0.278	β=0.278	NUM
fbem-21439	279	10	,	,	PUNCT
fbem-21439	279	11	p	p	X
fbem-21439	279	12	<	<	X
fbem-21439	279	13	0.001	0.001	NUM
fbem-21439	279	14	)	)	PUNCT
fbem-21439	279	15	,	,	PUNCT
fbem-21439	279	16	thus	thus	ADV
fbem-21439	279	17	assuming	assume	VERB
fbem-21439	279	18	that	that	SCONJ
fbem-21439	279	19	h5	h5	PROPN
fbem-21439	279	20	holds	hold	VERB
fbem-21439	279	21	.	.	PUNCT
fbem-21439	280	1	perceived	perceive	VERB
fbem-21439	280	2	ease	ease	NOUN
fbem-21439	280	3	of	of	ADP
fbem-21439	280	4	use	use	NOUN
fbem-21439	280	5	significantly	significantly	ADV
fbem-21439	280	6	positive	positive	ADJ
fbem-21439	280	7	predicts	predict	NOUN
fbem-21439	280	8	perceived	perceive	VERB
fbem-21439	280	9	usefulness	usefulness	NOUN
fbem-21439	280	10	(	(	PUNCT
fbem-21439	280	11	β=0.499	β=0.499	PROPN
fbem-21439	280	12	,	,	PUNCT
fbem-21439	280	13	p	p	X
fbem-21439	280	14	<	<	X
fbem-21439	280	15	0.001	0.001	NUM
fbem-21439	280	16	)	)	PUNCT
fbem-21439	280	17	,	,	PUNCT
fbem-21439	280	18	thus	thus	ADV
fbem-21439	280	19	assuming	assume	VERB
fbem-21439	280	20	h6	h6	PROPN
fbem-21439	280	21	holds	hold	VERB
fbem-21439	280	22	.	.	PUNCT
fbem-21439	281	1	perceived	perceive	VERB
fbem-21439	281	2	ease	ease	NOUN
fbem-21439	281	3	of	of	ADP
fbem-21439	281	4	use	use	NOUN
fbem-21439	281	5	significantly	significantly	ADV
fbem-21439	281	6	predicts	predict	VERB
fbem-21439	281	7	positivly	positivly	PROPN
fbem-21439	281	8	satisfaction	satisfaction	NOUN
fbem-21439	281	9	(	(	PUNCT
fbem-21439	281	10	β=0.499	β=0.499	PROPN
fbem-21439	281	11	,	,	PUNCT
fbem-21439	281	12	p	p	X
fbem-21439	281	13	<	<	X
fbem-21439	281	14	0.001	0.001	NUM
fbem-21439	281	15	)	)	PUNCT
fbem-21439	281	16	,	,	PUNCT
fbem-21439	281	17	thus	thus	ADV
fbem-21439	281	18	assuming	assume	VERB
fbem-21439	281	19	h7	h7	PROPN
fbem-21439	281	20	holds	hold	NOUN
fbem-21439	281	21	.	.	PUNCT
fbem-21439	282	1	satisfaction	satisfaction	NOUN
fbem-21439	282	2	is	be	AUX
fbem-21439	282	3	positive	positive	ADJ
fbem-21439	282	4	predicted	predict	VERB
fbem-21439	282	5	by	by	ADP
fbem-21439	282	6	perceived	perceive	VERB
fbem-21439	282	7	usefulness	usefulness	NOUN
fbem-21439	282	8	(	(	PUNCT
fbem-21439	282	9	β=0.163,p=0.018	β=0.163,p=0.018	NOUN
fbem-21439	282	10	)	)	PUNCT
fbem-21439	282	11	,	,	PUNCT
fbem-21439	282	12	so	so	CCONJ
fbem-21439	282	13	hypothesis	hypothesis	NOUN
fbem-21439	282	14	h8	h8	PROPN
fbem-21439	282	15	holds	hold	VERB
fbem-21439	282	16	.	.	PUNCT
fbem-21439	283	1	hypothesis	hypothesis	NOUN
fbem-21439	283	2	testing	testing	NOUN
fbem-21439	283	3	results	result	NOUN
fbem-21439	283	4	based	base	VERB
fbem-21439	283	5	on	on	ADP
fbem-21439	283	6	the	the	DET
fbem-21439	283	7	model	model	NOUN
fbem-21439	283	8	calculation	calculation	NOUN
fbem-21439	283	9	results	result	NOUN
fbem-21439	283	10	(	(	PUNCT
fbem-21439	283	11	table	table	NOUN
fbem-21439	283	12	4	4	NUM
fbem-21439	283	13	-	-	SYM
fbem-21439	283	14	10	10	NUM
fbem-21439	283	15	):	):	PUNCT
fbem-21439	283	16	table	table	NOUN
fbem-21439	283	17	4	4	NUM
fbem-21439	283	18	-	-	SYM
fbem-21439	283	19	10	10	NUM
fbem-21439	283	20	.	.	PUNCT
fbem-21439	284	1	summary	summary	NOUN
fbem-21439	284	2	of	of	ADP
fbem-21439	284	3	hypothesis	hypothesis	NOUN
fbem-21439	284	4	testing	testing	NOUN
fbem-21439	284	5	results	result	VERB
fbem-21439	284	6	hypothesis	hypothesis	NOUN
fbem-21439	284	7	path	path	NOUN
fbem-21439	284	8	direction	direction	NOUN
fbem-21439	284	9	result	result	NOUN
fbem-21439	284	10	h1	h1	PROPN
fbem-21439	284	11	perceived	perceive	VERB
fbem-21439	284	12	ease	ease	NOUN
fbem-21439	284	13	of	of	ADP
fbem-21439	284	14	use	use	NOUN
fbem-21439	284	15	<	<	X
fbem-21439	284	16	-quality	-quality	NOUN
fbem-21439	284	17	of	of	ADP
fbem-21439	284	18	information	information	NOUN
fbem-21439	284	19	(	(	PUNCT
fbem-21439	284	20	peu<--inf	peu<--inf	ADJ
fbem-21439	284	21	)	)	PUNCT
fbem-21439	284	22	positive	positive	ADJ
fbem-21439	284	23	established	establish	VERB
fbem-21439	284	24	h2	h2	NOUN
fbem-21439	284	25	perceived	perceive	VERB
fbem-21439	284	26	ease	ease	NOUN
fbem-21439	284	27	of	of	ADP
fbem-21439	284	28	use	use	NOUN
fbem-21439	284	29	<	<	X
fbem-21439	284	30	-availability	-availability	PROPN
fbem-21439	284	31	(	(	PUNCT
fbem-21439	284	32	peu<--us	peu<--us	NOUN
fbem-21439	284	33	)	)	PUNCT
fbem-21439	284	34	positive	positive	ADJ
fbem-21439	284	35	established	establish	VERB
fbem-21439	284	36	h3	h3	NOUN
fbem-21439	284	37	perceived	perceive	VERB
fbem-21439	284	38	ease	ease	NOUN
fbem-21439	284	39	of	of	ADP
fbem-21439	284	40	use	use	NOUN
fbem-21439	284	41	<	<	X
fbem-21439	284	42	-self	-self	NOUN
fbem-21439	284	43	-	-	PUNCT
fbem-21439	284	44	efficacy	efficacy	NOUN
fbem-21439	284	45	(	(	PUNCT
fbem-21439	284	46	peu<--slef	peu<--slef	NOUN
fbem-21439	284	47	)	)	PUNCT
fbem-21439	284	48	positive	positive	ADJ
fbem-21439	284	49	established	establish	VERB
fbem-21439	284	50	h4	h4	NOUN
fbem-21439	284	51	perceived	perceive	VERB
fbem-21439	284	52	ease	ease	NOUN
fbem-21439	284	53	of	of	ADP
fbem-21439	284	54	use	use	NOUN
fbem-21439	284	55	<	<	X
fbem-21439	284	56	-perceived	-perceived	ADJ
fbem-21439	284	57	enjoyment	enjoyment	NOUN
fbem-21439	284	58	(	(	PUNCT
fbem-21439	284	59	peu<--enj	peu<--enj	NOUN
fbem-21439	284	60	)	)	PUNCT
fbem-21439	284	61	positive	positive	ADJ
fbem-21439	284	62	established	establish	VERB
fbem-21439	284	63	h5	h5	NOUN
fbem-21439	284	64	perceived	perceive	VERB
fbem-21439	284	65	usefulness	usefulness	NOUN
fbem-21439	284	66	<	<	X
fbem-21439	284	67	-subjective	-subjective	ADJ
fbem-21439	284	68	specification	specification	NOUN
fbem-21439	284	69	(	(	PUNCT
fbem-21439	284	70	pu<-sn	pu<-sn	NOUN
fbem-21439	284	71	)	)	PUNCT
fbem-21439	284	72	positive	positive	ADJ
fbem-21439	284	73	established	establish	VERB
fbem-21439	284	74	h6	h6	PROPN
fbem-21439	284	75	perceived	perceive	VERB
fbem-21439	284	76	usefulness	usefulness	NOUN
fbem-21439	284	77	<	<	X
fbem-21439	284	78	-perceived	-perceived	ADJ
fbem-21439	284	79	ease	ease	NOUN
fbem-21439	284	80	of	of	ADP
fbem-21439	284	81	use	use	NOUN
fbem-21439	284	82	(	(	PUNCT
fbem-21439	284	83	pu<--peu	pu<--peu	NOUN
fbem-21439	284	84	)	)	PUNCT
fbem-21439	284	85	positive	positive	ADJ
fbem-21439	284	86	established	establish	VERB
fbem-21439	284	87	h7	h7	PROPN
fbem-21439	284	88	satisfaction	satisfaction	NOUN
fbem-21439	284	89	<	<	X
fbem-21439	284	90	-perceived	-perceived	ADJ
fbem-21439	284	91	ease	ease	NOUN
fbem-21439	284	92	of	of	ADP
fbem-21439	284	93	use	use	NOUN
fbem-21439	284	94	(	(	PUNCT
fbem-21439	284	95	sat<-peu	sat<-peu	PROPN
fbem-21439	284	96	)	)	PUNCT
fbem-21439	284	97	positive	positive	ADJ
fbem-21439	284	98	established	establish	VERB
fbem-21439	284	99	h8	h8	PROPN
fbem-21439	284	100	satisfaction	satisfaction	NOUN
fbem-21439	284	101	<	<	X
fbem-21439	284	102	-perceived	-perceived	ADJ
fbem-21439	284	103	ease	ease	NOUN
fbem-21439	284	104	of	of	ADP
fbem-21439	284	105	use	use	NOUN
fbem-21439	284	106	(	(	PUNCT
fbem-21439	284	107	sat<--pu	sat<--pu	NOUN
fbem-21439	284	108	)	)	PUNCT
fbem-21439	284	109	positive	positive	PROPN
fbem-21439	284	110	established	establish	VERB
fbem-21439	284	111	239	239	NUM
fbem-21439	284	112	5	5	NUM
fbem-21439	284	113	.	.	PUNCT
fbem-21439	285	1	result	result	NOUN
fbem-21439	285	2	discussion	discussion	NOUN
fbem-21439	285	3	5.1	5.1	NUM
fbem-21439	285	4	.	.	PUNCT
fbem-21439	286	1	information	information	NOUN
fbem-21439	286	2	quality	quality	NOUN
fbem-21439	286	3	and	and	CCONJ
fbem-21439	286	4	perceived	perceive	VERB
fbem-21439	286	5	ease	ease	NOUN
fbem-21439	286	6	of	of	ADP
fbem-21439	286	7	use	use	NOUN
fbem-21439	286	8	testing	test	VERB
fbem-21439	286	9	the	the	DET
fbem-21439	286	10	first	first	ADJ
fbem-21439	286	11	hypothesis	hypothesis	NOUN
fbem-21439	286	12	(	(	PUNCT
fbem-21439	286	13	h1	h1	PROPN
fbem-21439	286	14	)	)	PUNCT
fbem-21439	286	15	suggests	suggest	VERB
fbem-21439	286	16	that	that	SCONJ
fbem-21439	286	17	information	information	NOUN
fbem-21439	286	18	quality	quality	NOUN
fbem-21439	286	19	does	do	AUX
fbem-21439	286	20	affect	affect	VERB
fbem-21439	286	21	perceived	perceive	VERB
fbem-21439	286	22	ease	ease	NOUN
fbem-21439	286	23	of	of	ADP
fbem-21439	286	24	use	use	NOUN
fbem-21439	286	25	.	.	PUNCT
fbem-21439	287	1	the	the	DET
fbem-21439	287	2	structural	structural	ADJ
fbem-21439	287	3	equation	equation	NOUN
fbem-21439	287	4	model	model	NOUN
fbem-21439	287	5	(	(	PUNCT
fbem-21439	287	6	sem	sem	NOUN
fbem-21439	287	7	)	)	PUNCT
fbem-21439	287	8	calculation	calculation	NOUN
fbem-21439	287	9	has	have	VERB
fbem-21439	287	10	a	a	DET
fbem-21439	287	11	good	good	ADJ
fbem-21439	287	12	path	path	NOUN
fbem-21439	287	13	coefficient	coefficient	NOUN
fbem-21439	287	14	of	of	ADP
fbem-21439	287	15	0.289	0.289	NUM
fbem-21439	287	16	,	,	PUNCT
fbem-21439	287	17	a	a	DET
fbem-21439	287	18	cr	cr	NOUN
fbem-21439	287	19	of	of	ADP
fbem-21439	287	20	6.384	6.384	NUM
fbem-21439	287	21	,	,	PUNCT
fbem-21439	287	22	and	and	CCONJ
fbem-21439	287	23	a	a	DET
fbem-21439	287	24	significance	significance	NOUN
fbem-21439	287	25	level	level	NOUN
fbem-21439	287	26	of	of	ADP
fbem-21439	287	27	p<0.001	p<0.001	PROPN
fbem-21439	287	28	.	.	PUNCT
fbem-21439	288	1	based	base	VERB
fbem-21439	288	2	on	on	ADP
fbem-21439	288	3	these	these	DET
fbem-21439	288	4	results	result	NOUN
fbem-21439	288	5	,	,	PUNCT
fbem-21439	288	6	the	the	DET
fbem-21439	288	7	data	datum	NOUN
fbem-21439	288	8	show	show	VERB
fbem-21439	288	9	that	that	SCONJ
fbem-21439	288	10	information	information	NOUN
fbem-21439	288	11	quality	quality	NOUN
fbem-21439	288	12	plays	play	VERB
fbem-21439	288	13	a	a	DET
fbem-21439	288	14	role	role	NOUN
fbem-21439	288	15	in	in	ADP
fbem-21439	288	16	influencing	influence	VERB
fbem-21439	288	17	the	the	DET
fbem-21439	288	18	perceived	perceive	VERB
fbem-21439	288	19	ease	ease	NOUN
fbem-21439	288	20	-	-	PUNCT
fbem-21439	288	21	of	of	ADP
fbem-21439	288	22	-	-	PUNCT
fbem-21439	288	23	use	use	NOUN
fbem-21439	288	24	of	of	ADP
fbem-21439	288	25	customers	customer	NOUN
fbem-21439	288	26	,	,	PUNCT
fbem-21439	288	27	and	and	CCONJ
fbem-21439	288	28	it	it	PRON
fbem-21439	288	29	can	can	AUX
fbem-21439	288	30	be	be	AUX
fbem-21439	288	31	concluded	conclude	VERB
fbem-21439	288	32	that	that	SCONJ
fbem-21439	288	33	if	if	SCONJ
fbem-21439	288	34	users	user	NOUN
fbem-21439	288	35	are	be	AUX
fbem-21439	288	36	satisfied	satisfied	ADJ
fbem-21439	288	37	with	with	ADP
fbem-21439	288	38	the	the	DET
fbem-21439	288	39	quality	quality	NOUN
fbem-21439	288	40	of	of	ADP
fbem-21439	288	41	information	information	NOUN
fbem-21439	288	42	generated	generate	VERB
fbem-21439	288	43	from	from	ADP
fbem-21439	288	44	ai	ai	PROPN
fbem-21439	288	45	chatbots	chatbot	NOUN
fbem-21439	288	46	,	,	PUNCT
fbem-21439	288	47	then	then	ADV
fbem-21439	288	48	according	accord	VERB
fbem-21439	288	49	to	to	ADP
fbem-21439	288	50	the	the	DET
fbem-21439	288	51	perceived	perceive	VERB
fbem-21439	288	52	ease	ease	NOUN
fbem-21439	288	53	-	-	PUNCT
fbem-21439	288	54	of	of	ADP
fbem-21439	288	55	-	-	PUNCT
fbem-21439	288	56	use	use	NOUN
fbem-21439	288	57	,	,	PUNCT
fbem-21439	288	58	users	user	NOUN
fbem-21439	288	59	tend	tend	VERB
fbem-21439	288	60	to	to	PART
fbem-21439	288	61	feel	feel	VERB
fbem-21439	288	62	comfortable	comfortable	ADJ
fbem-21439	288	63	and	and	CCONJ
fbem-21439	288	64	safe	safe	ADJ
fbem-21439	288	65	during	during	ADP
fbem-21439	288	66	work	work	NOUN
fbem-21439	288	67	by	by	ADP
fbem-21439	288	68	using	use	VERB
fbem-21439	288	69	ai	ai	PART
fbem-21439	288	70	chatbots	chatbot	NOUN
fbem-21439	288	71	.	.	PUNCT
fbem-21439	289	1	thus	thus	ADV
fbem-21439	289	2	the	the	DET
fbem-21439	289	3	user	user	NOUN
fbem-21439	289	4	feels	feel	VERB
fbem-21439	289	5	helpful	helpful	ADJ
fbem-21439	289	6	in	in	ADP
fbem-21439	289	7	completing	complete	VERB
fbem-21439	289	8	the	the	DET
fbem-21439	289	9	job	job	NOUN
fbem-21439	289	10	.	.	PUNCT
fbem-21439	290	1	so	so	ADV
fbem-21439	290	2	,	,	PUNCT
fbem-21439	290	3	from	from	ADP
fbem-21439	290	4	the	the	DET
fbem-21439	290	5	user	user	NOUN
fbem-21439	290	6	's	's	PART
fbem-21439	290	7	point	point	NOUN
fbem-21439	290	8	of	of	ADP
fbem-21439	290	9	view	view	NOUN
fbem-21439	290	10	,	,	PUNCT
fbem-21439	290	11	the	the	PRON
fbem-21439	290	12	higher	high	ADJ
fbem-21439	290	13	the	the	DET
fbem-21439	290	14	level	level	NOUN
fbem-21439	290	15	of	of	ADP
fbem-21439	290	16	information	information	NOUN
fbem-21439	290	17	quality	quality	NOUN
fbem-21439	290	18	,	,	PUNCT
fbem-21439	290	19	the	the	PRON
fbem-21439	290	20	higher	high	ADJ
fbem-21439	290	21	the	the	DET
fbem-21439	290	22	perception	perception	NOUN
fbem-21439	290	23	of	of	ADP
fbem-21439	290	24	usage	usage	NOUN
fbem-21439	290	25	and	and	CCONJ
fbem-21439	290	26	ease	ease	NOUN
fbem-21439	290	27	of	of	ADP
fbem-21439	290	28	use	use	NOUN
fbem-21439	290	29	.	.	PUNCT
fbem-21439	291	1	the	the	DET
fbem-21439	291	2	results	result	NOUN
fbem-21439	291	3	of	of	ADP
fbem-21439	291	4	this	this	DET
fbem-21439	291	5	study	study	NOUN
fbem-21439	291	6	support	support	NOUN
fbem-21439	291	7	ali	ali	PROPN
fbem-21439	291	8	and	and	CCONJ
fbem-21439	291	9	younes	younes	PROPN
fbem-21439	291	10	(	(	PUNCT
fbem-21439	291	11	2013	2013	NUM
fbem-21439	291	12	)	)	PUNCT
fbem-21439	291	13	's	's	PART
fbem-21439	291	14	study	study	NOUN
fbem-21439	291	15	that	that	SCONJ
fbem-21439	291	16	information	information	NOUN
fbem-21439	291	17	quality	quality	NOUN
fbem-21439	291	18	positively	positively	ADV
fbem-21439	291	19	affects	affect	VERB
fbem-21439	291	20	perceived	perceive	VERB
fbem-21439	291	21	ease	ease	NOUN
fbem-21439	291	22	-	-	PUNCT
fbem-21439	291	23	of	of	ADP
fbem-21439	291	24	-	-	PUNCT
fbem-21439	291	25	use	use	NOUN
fbem-21439	291	26	.	.	PUNCT
fbem-21439	292	1	5.2	5.2	NUM
fbem-21439	292	2	.	.	PUNCT
fbem-21439	292	3	usability	usability	NOUN
fbem-21439	292	4	and	and	CCONJ
fbem-21439	292	5	perceived	perceive	VERB
fbem-21439	292	6	ease	ease	NOUN
fbem-21439	292	7	of	of	ADP
fbem-21439	292	8	use	use	NOUN
fbem-21439	292	9	usability	usability	NOUN
fbem-21439	292	10	is	be	AUX
fbem-21439	292	11	one	one	NUM
fbem-21439	292	12	of	of	ADP
fbem-21439	292	13	the	the	DET
fbem-21439	292	14	most	most	ADV
fbem-21439	292	15	important	important	ADJ
fbem-21439	292	16	factors	factor	NOUN
fbem-21439	292	17	in	in	ADP
fbem-21439	292	18	helping	help	VERB
fbem-21439	292	19	and	and	CCONJ
fbem-21439	292	20	improving	improve	VERB
fbem-21439	292	21	the	the	DET
fbem-21439	292	22	user	user	NOUN
fbem-21439	292	23	experience	experience	NOUN
fbem-21439	292	24	of	of	ADP
fbem-21439	292	25	ai	ai	PROPN
fbem-21439	292	26	chatbots	chatbot	NOUN
fbem-21439	292	27	.	.	PUNCT
fbem-21439	293	1	according	accord	VERB
fbem-21439	293	2	to	to	ADP
fbem-21439	293	3	the	the	DET
fbem-21439	293	4	results	result	NOUN
fbem-21439	293	5	,	,	PUNCT
fbem-21439	293	6	the	the	DET
fbem-21439	293	7	second	second	ADJ
fbem-21439	293	8	hypothesis	hypothesis	NOUN
fbem-21439	293	9	shows	show	VERB
fbem-21439	293	10	positive	positive	ADJ
fbem-21439	293	11	effect	effect	NOUN
fbem-21439	293	12	of	of	ADP
fbem-21439	293	13	the	the	DET
fbem-21439	293	14	usability	usability	NOUN
fbem-21439	293	15	of	of	ADP
fbem-21439	293	16	ai	ai	PROPN
fbem-21439	293	17	chatbots	chatbot	NOUN
fbem-21439	293	18	on	on	ADP
fbem-21439	293	19	ease	ease	NOUN
fbem-21439	293	20	of	of	ADP
fbem-21439	293	21	use	use	NOUN
fbem-21439	293	22	,	,	PUNCT
fbem-21439	293	23	therefore	therefore	ADV
fbem-21439	293	24	is	be	AUX
fbem-21439	293	25	accepted	accept	VERB
fbem-21439	293	26	.	.	PUNCT
fbem-21439	294	1	the	the	DET
fbem-21439	294	2	calculation	calculation	NOUN
fbem-21439	294	3	of	of	ADP
fbem-21439	294	4	the	the	DET
fbem-21439	294	5	structural	structural	ADJ
fbem-21439	294	6	equation	equation	NOUN
fbem-21439	294	7	model	model	NOUN
fbem-21439	294	8	(	(	PUNCT
fbem-21439	294	9	sem	sem	NOUN
fbem-21439	294	10	)	)	PUNCT
fbem-21439	294	11	has	have	VERB
fbem-21439	294	12	a	a	DET
fbem-21439	294	13	good	good	ADJ
fbem-21439	294	14	path	path	NOUN
fbem-21439	294	15	coefficient	coefficient	NOUN
fbem-21439	294	16	of	of	ADP
fbem-21439	294	17	0.280	0.280	NUM
fbem-21439	294	18	,	,	PUNCT
fbem-21439	294	19	a	a	DET
fbem-21439	294	20	cr	cr	NOUN
fbem-21439	294	21	of	of	ADP
fbem-21439	294	22	4.806	4.806	NUM
fbem-21439	294	23	,	,	PUNCT
fbem-21439	294	24	and	and	CCONJ
fbem-21439	294	25	a	a	DET
fbem-21439	294	26	significance	significance	NOUN
fbem-21439	294	27	level	level	NOUN
fbem-21439	294	28	of	of	ADP
fbem-21439	294	29	p<0.001	p<0.001	PROPN
fbem-21439	294	30	.	.	PUNCT
fbem-21439	295	1	this	this	PRON
fbem-21439	295	2	means	mean	VERB
fbem-21439	295	3	that	that	SCONJ
fbem-21439	295	4	consumers	consumer	NOUN
fbem-21439	295	5	using	use	VERB
fbem-21439	295	6	ai	ai	VERB
fbem-21439	295	7	chatbots	chatbot	NOUN
fbem-21439	295	8	need	need	VERB
fbem-21439	295	9	to	to	PART
fbem-21439	295	10	know	know	VERB
fbem-21439	295	11	how	how	SCONJ
fbem-21439	295	12	to	to	PART
fbem-21439	295	13	use	use	VERB
fbem-21439	295	14	ai	ai	ADJ
fbem-21439	295	15	chatbots	chatbot	NOUN
fbem-21439	295	16	and	and	CCONJ
fbem-21439	295	17	be	be	AUX
fbem-21439	295	18	familiar	familiar	ADJ
fbem-21439	295	19	with	with	ADP
fbem-21439	295	20	all	all	DET
fbem-21439	295	21	the	the	DET
fbem-21439	295	22	features	feature	NOUN
fbem-21439	295	23	that	that	PRON
fbem-21439	295	24	ai	ai	VERB
fbem-21439	295	25	chatbots	chatbot	NOUN
fbem-21439	295	26	offer	offer	VERB
fbem-21439	295	27	them	they	PRON
fbem-21439	295	28	.	.	PUNCT
fbem-21439	296	1	now	now	ADV
fbem-21439	296	2	that	that	SCONJ
fbem-21439	296	3	this	this	DET
fbem-21439	296	4	study	study	NOUN
fbem-21439	296	5	proves	prove	VERB
fbem-21439	296	6	that	that	SCONJ
fbem-21439	296	7	the	the	DET
fbem-21439	296	8	usability	usability	NOUN
fbem-21439	296	9	of	of	ADP
fbem-21439	296	10	ai	ai	PRON
fbem-21439	296	11	chatbots	chatbot	NOUN
fbem-21439	296	12	has	have	VERB
fbem-21439	296	13	a	a	DET
fbem-21439	296	14	positive	positive	ADJ
fbem-21439	296	15	impact	impact	NOUN
fbem-21439	296	16	on	on	ADP
fbem-21439	296	17	ease	ease	NOUN
fbem-21439	296	18	of	of	ADP
fbem-21439	296	19	use	use	NOUN
fbem-21439	296	20	,	,	PUNCT
fbem-21439	296	21	companies	company	NOUN
fbem-21439	296	22	should	should	AUX
fbem-21439	296	23	focus	focus	VERB
fbem-21439	296	24	on	on	ADP
fbem-21439	296	25	making	make	VERB
fbem-21439	296	26	ai	ai	VERB
fbem-21439	296	27	chatbots	chatbot	NOUN
fbem-21439	296	28	with	with	ADP
fbem-21439	296	29	high	high	ADJ
fbem-21439	296	30	usability	usability	NOUN
fbem-21439	296	31	.	.	PUNCT
fbem-21439	297	1	5.3	5.3	NUM
fbem-21439	297	2	.	.	PUNCT
fbem-21439	297	3	self	self	NOUN
fbem-21439	297	4	-	-	PUNCT
fbem-21439	297	5	efficacy	efficacy	NOUN
fbem-21439	297	6	and	and	CCONJ
fbem-21439	297	7	perceived	perceive	VERB
fbem-21439	297	8	ease	ease	NOUN
fbem-21439	297	9	of	of	ADP
fbem-21439	297	10	use	use	NOUN
fbem-21439	297	11	the	the	DET
fbem-21439	297	12	results	result	NOUN
fbem-21439	297	13	of	of	ADP
fbem-21439	297	14	testing	test	VERB
fbem-21439	297	15	the	the	DET
fbem-21439	297	16	third	third	ADJ
fbem-21439	297	17	hypothesis	hypothesis	NOUN
fbem-21439	297	18	(	(	PUNCT
fbem-21439	297	19	h3	h3	NOUN
fbem-21439	297	20	)	)	PUNCT
fbem-21439	297	21	suggest	suggest	VERB
fbem-21439	297	22	that	that	SCONJ
fbem-21439	297	23	self	self	NOUN
fbem-21439	297	24	-	-	PUNCT
fbem-21439	297	25	efficacy	efficacy	NOUN
fbem-21439	297	26	does	do	AUX
fbem-21439	297	27	affect	affect	VERB
fbem-21439	297	28	perceived	perceive	VERB
fbem-21439	297	29	ease	ease	NOUN
fbem-21439	297	30	of	of	ADP
fbem-21439	297	31	use	use	NOUN
fbem-21439	297	32	.	.	PUNCT
fbem-21439	298	1	the	the	DET
fbem-21439	298	2	structural	structural	ADJ
fbem-21439	298	3	equation	equation	NOUN
fbem-21439	298	4	model	model	NOUN
fbem-21439	298	5	(	(	PUNCT
fbem-21439	298	6	sem	sem	NOUN
fbem-21439	298	7	)	)	PUNCT
fbem-21439	298	8	calculation	calculation	NOUN
fbem-21439	298	9	has	have	VERB
fbem-21439	298	10	a	a	DET
fbem-21439	298	11	good	good	ADJ
fbem-21439	298	12	path	path	NOUN
fbem-21439	298	13	coefficient	coefficient	NOUN
fbem-21439	298	14	of	of	ADP
fbem-21439	298	15	0.320	0.320	NUM
fbem-21439	298	16	,	,	PUNCT
fbem-21439	298	17	a	a	DET
fbem-21439	298	18	cr	cr	NOUN
fbem-21439	298	19	of	of	ADP
fbem-21439	298	20	6.407	6.407	NUM
fbem-21439	298	21	,	,	PUNCT
fbem-21439	298	22	and	and	CCONJ
fbem-21439	298	23	a	a	DET
fbem-21439	298	24	significance	significance	NOUN
fbem-21439	298	25	level	level	NOUN
fbem-21439	298	26	of	of	ADP
fbem-21439	298	27	p<0.001	p<0.001	PROPN
fbem-21439	298	28	.	.	PUNCT
fbem-21439	299	1	based	base	VERB
fbem-21439	299	2	on	on	ADP
fbem-21439	299	3	these	these	DET
fbem-21439	299	4	results	result	NOUN
fbem-21439	299	5	,	,	PUNCT
fbem-21439	299	6	the	the	DET
fbem-21439	299	7	data	datum	NOUN
fbem-21439	299	8	suggest	suggest	VERB
fbem-21439	299	9	that	that	SCONJ
fbem-21439	299	10	self	self	NOUN
fbem-21439	299	11	-	-	PUNCT
fbem-21439	299	12	efficacy	efficacy	NOUN
fbem-21439	299	13	plays	play	VERB
fbem-21439	299	14	a	a	DET
fbem-21439	299	15	role	role	NOUN
fbem-21439	299	16	in	in	ADP
fbem-21439	299	17	influencing	influence	VERB
fbem-21439	299	18	customers	customer	NOUN
fbem-21439	299	19	'	'	PART
fbem-21439	299	20	perceived	perceive	VERB
fbem-21439	299	21	ease	ease	NOUN
fbem-21439	299	22	of	of	ADP
fbem-21439	299	23	use	use	NOUN
fbem-21439	299	24	.	.	PUNCT
fbem-21439	300	1	the	the	DET
fbem-21439	300	2	path	path	NOUN
fbem-21439	300	3	coefficient	coefficient	NOUN
fbem-21439	300	4	of	of	ADP
fbem-21439	300	5	the	the	DET
fbem-21439	300	6	self	self	NOUN
fbem-21439	300	7	-	-	PUNCT
fbem-21439	300	8	efficacy	efficacy	NOUN
fbem-21439	300	9	variable	variable	NOUN
fbem-21439	300	10	ranked	rank	VERB
fbem-21439	300	11	first	first	ADV
fbem-21439	300	12	among	among	ADP
fbem-21439	300	13	the	the	DET
fbem-21439	300	14	predictors	predictor	NOUN
fbem-21439	300	15	of	of	ADP
fbem-21439	300	16	ease	ease	NOUN
fbem-21439	300	17	of	of	ADP
fbem-21439	300	18	use	use	NOUN
fbem-21439	300	19	of	of	ADP
fbem-21439	300	20	ai	ai	ADJ
fbem-21439	300	21	chatbots	chatbot	NOUN
fbem-21439	300	22	.	.	PUNCT
fbem-21439	301	1	this	this	DET
fbem-21439	301	2	hypothesis	hypothesis	NOUN
fbem-21439	301	3	states	state	VERB
fbem-21439	301	4	that	that	SCONJ
fbem-21439	301	5	self	self	NOUN
fbem-21439	301	6	-	-	PUNCT
fbem-21439	301	7	efficacy	efficacy	NOUN
fbem-21439	301	8	supports	support	VERB
fbem-21439	301	9	the	the	DET
fbem-21439	301	10	perceived	perceive	VERB
fbem-21439	301	11	ease	ease	NOUN
fbem-21439	301	12	of	of	ADP
fbem-21439	301	13	use	use	NOUN
fbem-21439	301	14	of	of	ADP
fbem-21439	301	15	ai	ai	ADJ
fbem-21439	301	16	chatbot	chatbot	NOUN
fbem-21439	301	17	applications	application	NOUN
fbem-21439	301	18	.	.	PUNCT
fbem-21439	302	1	according	accord	VERB
fbem-21439	302	2	to	to	ADP
fbem-21439	302	3	kurniawati	kurniawati	PROPN
fbem-21439	302	4	et	et	PROPN
fbem-21439	302	5	al	al	PROPN
fbem-21439	302	6	.	.	PROPN
fbem-21439	303	1	(	(	PUNCT
fbem-21439	303	2	2017	2017	NUM
fbem-21439	303	3	)	)	PUNCT
fbem-21439	303	4	,	,	PUNCT
fbem-21439	303	5	a	a	DET
fbem-21439	303	6	sufficient	sufficient	ADJ
fbem-21439	303	7	level	level	NOUN
fbem-21439	303	8	of	of	ADP
fbem-21439	303	9	knowledge	knowledge	NOUN
fbem-21439	303	10	and	and	CCONJ
fbem-21439	303	11	experience	experience	NOUN
fbem-21439	303	12	would	would	AUX
fbem-21439	303	13	undoubtedly	undoubtedly	ADV
fbem-21439	303	14	lead	lead	VERB
fbem-21439	303	15	to	to	ADP
fbem-21439	303	16	self	self	NOUN
fbem-21439	303	17	-	-	PUNCT
fbem-21439	303	18	efficacy	efficacy	NOUN
fbem-21439	303	19	correlating	correlate	VERB
fbem-21439	303	20	with	with	ADP
fbem-21439	303	21	perceived	perceive	VERB
fbem-21439	303	22	ease	ease	NOUN
fbem-21439	303	23	of	of	ADP
fbem-21439	303	24	use	use	NOUN
fbem-21439	303	25	.	.	PUNCT
fbem-21439	304	1	in	in	ADP
fbem-21439	304	2	the	the	DET
fbem-21439	304	3	field	field	NOUN
fbem-21439	304	4	of	of	ADP
fbem-21439	304	5	ecommerce	ecommerce	PROPN
fbem-21439	304	6	,	,	PUNCT
fbem-21439	304	7	respondents	respondent	NOUN
fbem-21439	304	8	still	still	ADV
fbem-21439	304	9	prioritize	prioritize	VERB
fbem-21439	304	10	ease	ease	NOUN
fbem-21439	304	11	of	of	ADP
fbem-21439	304	12	use	use	NOUN
fbem-21439	304	13	when	when	SCONJ
fbem-21439	304	14	shopping	shopping	NOUN
fbem-21439	304	15	.	.	PUNCT
fbem-21439	305	1	5.4	5.4	NUM
fbem-21439	305	2	.	.	PUNCT
fbem-21439	305	3	perceived	perceive	VERB
fbem-21439	305	4	enjoyment	enjoyment	NOUN
fbem-21439	305	5	and	and	CCONJ
fbem-21439	305	6	perceived	perceive	VERB
fbem-21439	305	7	ease	ease	NOUN
fbem-21439	305	8	of	of	ADP
fbem-21439	305	9	use	use	NOUN
fbem-21439	305	10	the	the	DET
fbem-21439	305	11	results	result	NOUN
fbem-21439	305	12	of	of	ADP
fbem-21439	305	13	testing	test	VERB
fbem-21439	305	14	the	the	DET
fbem-21439	305	15	fourth	fourth	ADJ
fbem-21439	305	16	hypothesis	hypothesis	NOUN
fbem-21439	305	17	(	(	PUNCT
fbem-21439	305	18	h4	h4	PROPN
fbem-21439	305	19	)	)	PUNCT
fbem-21439	305	20	show	show	VERB
fbem-21439	305	21	that	that	SCONJ
fbem-21439	305	22	perceived	perceive	VERB
fbem-21439	305	23	enjoyment	enjoyment	NOUN
fbem-21439	305	24	affects	affect	VERB
fbem-21439	305	25	the	the	DET
fbem-21439	305	26	perceived	perceive	VERB
fbem-21439	305	27	ease	ease	NOUN
fbem-21439	305	28	of	of	ADP
fbem-21439	305	29	use	use	NOUN
fbem-21439	305	30	of	of	ADP
fbem-21439	305	31	ai	ai	ADJ
fbem-21439	305	32	chatbots	chatbot	NOUN
fbem-21439	305	33	.	.	PUNCT
fbem-21439	306	1	the	the	DET
fbem-21439	306	2	structural	structural	ADJ
fbem-21439	306	3	equation	equation	NOUN
fbem-21439	306	4	model	model	NOUN
fbem-21439	306	5	(	(	PUNCT
fbem-21439	306	6	sem	sem	NOUN
fbem-21439	306	7	)	)	PUNCT
fbem-21439	306	8	results	result	NOUN
fbem-21439	306	9	have	have	VERB
fbem-21439	306	10	a	a	DET
fbem-21439	306	11	favorable	favorable	ADJ
fbem-21439	306	12	path	path	NOUN
fbem-21439	306	13	coefficient	coefficient	NOUN
fbem-21439	306	14	of	of	ADP
fbem-21439	306	15	0.184	0.184	NUM
fbem-21439	306	16	,	,	PUNCT
fbem-21439	306	17	a	a	DET
fbem-21439	306	18	cr	cr	NOUN
fbem-21439	306	19	of	of	ADP
fbem-21439	306	20	4.070	4.070	NUM
fbem-21439	306	21	,	,	PUNCT
fbem-21439	306	22	and	and	CCONJ
fbem-21439	306	23	a	a	DET
fbem-21439	306	24	significance	significance	NOUN
fbem-21439	306	25	level	level	NOUN
fbem-21439	306	26	of	of	ADP
fbem-21439	306	27	p<0.001	p<0.001	PROPN
fbem-21439	306	28	.	.	PUNCT
fbem-21439	307	1	the	the	DET
fbem-21439	307	2	regression	regression	NOUN
fbem-21439	307	3	coefficient	coefficient	NOUN
fbem-21439	307	4	shows	show	VERB
fbem-21439	307	5	a	a	DET
fbem-21439	307	6	positive	positive	ADJ
fbem-21439	307	7	effect	effect	NOUN
fbem-21439	307	8	,	,	PUNCT
fbem-21439	307	9	meaning	mean	VERB
fbem-21439	307	10	that	that	SCONJ
fbem-21439	307	11	the	the	PRON
fbem-21439	307	12	higher	high	ADJ
fbem-21439	307	13	the	the	DET
fbem-21439	307	14	perceived	perceive	VERB
fbem-21439	307	15	enjoyment	enjoyment	NOUN
fbem-21439	307	16	of	of	ADP
fbem-21439	307	17	the	the	DET
fbem-21439	307	18	customer	customer	NOUN
fbem-21439	307	19	,	,	PUNCT
fbem-21439	307	20	the	the	PRON
fbem-21439	307	21	greater	great	ADJ
fbem-21439	307	22	the	the	DET
fbem-21439	307	23	perceived	perceive	VERB
fbem-21439	307	24	ease	ease	NOUN
fbem-21439	307	25	of	of	ADP
fbem-21439	307	26	use	use	NOUN
fbem-21439	307	27	of	of	ADP
fbem-21439	307	28	the	the	DET
fbem-21439	307	29	ai	ai	PROPN
fbem-21439	307	30	chatbot	chatbot	NOUN
fbem-21439	307	31	.	.	PUNCT
fbem-21439	308	1	based	base	VERB
fbem-21439	308	2	on	on	ADP
fbem-21439	308	3	the	the	DET
fbem-21439	308	4	results	result	NOUN
fbem-21439	308	5	of	of	ADP
fbem-21439	308	6	this	this	DET
fbem-21439	308	7	test	test	NOUN
fbem-21439	308	8	,	,	PUNCT
fbem-21439	308	9	h4	h4	PROPN
fbem-21439	308	10	was	be	AUX
fbem-21439	308	11	accepted	accept	VERB
fbem-21439	308	12	.	.	PUNCT
fbem-21439	309	1	tam	tam	PROPN
fbem-21439	309	2	model	model	NOUN
fbem-21439	309	3	is	be	AUX
fbem-21439	309	4	about	about	ADP
fbem-21439	309	5	enjoyment	enjoyment	NOUN
fbem-21439	309	6	,	,	PUNCT
fbem-21439	309	7	which	which	PRON
fbem-21439	309	8	means	mean	VERB
fbem-21439	309	9	that	that	SCONJ
fbem-21439	309	10	one	one	NOUN
fbem-21439	309	11	's	's	PART
fbem-21439	309	12	attitude	attitude	NOUN
fbem-21439	309	13	toward	toward	ADP
fbem-21439	309	14	technology	technology	NOUN
fbem-21439	309	15	depends	depend	VERB
fbem-21439	309	16	on	on	ADP
fbem-21439	309	17	one	one	PRON
fbem-21439	309	18	's	's	PART
fbem-21439	309	19	own	own	ADJ
fbem-21439	309	20	comfort	comfort	NOUN
fbem-21439	309	21	and	and	CCONJ
fbem-21439	309	22	enjoyment	enjoyment	NOUN
fbem-21439	309	23	of	of	ADP
fbem-21439	309	24	technology	technology	NOUN
fbem-21439	309	25	.	.	PUNCT
fbem-21439	310	1	the	the	DET
fbem-21439	310	2	results	result	NOUN
fbem-21439	310	3	of	of	ADP
fbem-21439	310	4	this	this	DET
fbem-21439	310	5	study	study	NOUN
fbem-21439	310	6	are	be	AUX
fbem-21439	310	7	consistent	consistent	ADJ
fbem-21439	310	8	with	with	ADP
fbem-21439	310	9	previous	previous	ADJ
fbem-21439	310	10	research	research	NOUN
fbem-21439	310	11	conducted	conduct	VERB
fbem-21439	310	12	by	by	ADP
fbem-21439	310	13	amelia	amelia	PROPN
fbem-21439	310	14	(	(	PUNCT
fbem-21439	310	15	2019	2019	NUM
fbem-21439	310	16	)	)	PUNCT
fbem-21439	310	17	,	,	PUNCT
fbem-21439	310	18	which	which	PRON
fbem-21439	310	19	showed	show	VERB
fbem-21439	310	20	that	that	SCONJ
fbem-21439	310	21	perceived	perceive	VERB
fbem-21439	310	22	satisfaction	satisfaction	NOUN
fbem-21439	310	23	affects	affect	VERB
fbem-21439	310	24	perceived	perceive	VERB
fbem-21439	310	25	ease	ease	NOUN
fbem-21439	310	26	of	of	ADP
fbem-21439	310	27	use	use	NOUN
fbem-21439	310	28	and	and	CCONJ
fbem-21439	310	29	provides	provide	VERB
fbem-21439	310	30	evidence	evidence	NOUN
fbem-21439	310	31	for	for	ADP
fbem-21439	310	32	this	this	DET
fbem-21439	310	33	relationship	relationship	NOUN
fbem-21439	310	34	(	(	PUNCT
fbem-21439	310	35	maranguniac	maranguniac	NOUN
fbem-21439	310	36	&	&	CCONJ
fbem-21439	310	37	granic	granic	ADJ
fbem-21439	310	38	,	,	PUNCT
fbem-21439	310	39	2015	2015	NUM
fbem-21439	310	40	)	)	PUNCT
fbem-21439	310	41	.	.	PUNCT
fbem-21439	311	1	the	the	DET
fbem-21439	311	2	customer	customer	NOUN
fbem-21439	311	3	's	's	PART
fbem-21439	311	4	perception	perception	NOUN
fbem-21439	311	5	of	of	ADP
fbem-21439	311	6	an	an	DET
fbem-21439	311	7	app	app	NOUN
fbem-21439	311	8	is	be	AUX
fbem-21439	311	9	critical	critical	ADJ
fbem-21439	311	10	to	to	ADP
fbem-21439	311	11	the	the	DET
fbem-21439	311	12	app	app	NOUN
fbem-21439	311	13	's	's	PART
fbem-21439	311	14	ease	ease	NOUN
fbem-21439	311	15	of	of	ADP
fbem-21439	311	16	use	use	NOUN
fbem-21439	311	17	(	(	PUNCT
fbem-21439	311	18	venkatesh	venkatesh	PROPN
fbem-21439	311	19	&	&	CCONJ
fbem-21439	311	20	bala	bala	PROPN
fbem-21439	311	21	,	,	PUNCT
fbem-21439	311	22	2008	2008	NUM
fbem-21439	311	23	)	)	PUNCT
fbem-21439	311	24	.	.	PUNCT
fbem-21439	312	1	when	when	SCONJ
fbem-21439	312	2	using	use	VERB
fbem-21439	312	3	an	an	DET
fbem-21439	312	4	ai	ai	ADJ
fbem-21439	312	5	chatbot	chatbot	NOUN
fbem-21439	312	6	application	application	NOUN
fbem-21439	312	7	,	,	PUNCT
fbem-21439	312	8	customers	customer	NOUN
fbem-21439	312	9	should	should	AUX
fbem-21439	312	10	feel	feel	VERB
fbem-21439	312	11	enjoyment	enjoyment	ADJ
fbem-21439	312	12	.	.	PUNCT
fbem-21439	313	1	5.5	5.5	NUM
fbem-21439	313	2	.	.	PUNCT
fbem-21439	314	1	subjective	subjective	ADJ
fbem-21439	314	2	norms	norm	NOUN
fbem-21439	314	3	and	and	CCONJ
fbem-21439	314	4	perceived	perceive	VERB
fbem-21439	314	5	usefulness	usefulness	NOUN
fbem-21439	314	6	the	the	DET
fbem-21439	314	7	results	result	NOUN
fbem-21439	314	8	of	of	ADP
fbem-21439	314	9	testing	test	VERB
fbem-21439	314	10	the	the	DET
fbem-21439	314	11	fifth	fifth	ADJ
fbem-21439	314	12	hypothesis	hypothesis	NOUN
fbem-21439	314	13	(	(	PUNCT
fbem-21439	314	14	h5	h5	PROPN
fbem-21439	314	15	)	)	PUNCT
fbem-21439	314	16	suggest	suggest	VERB
fbem-21439	314	17	that	that	SCONJ
fbem-21439	314	18	subjective	subjective	ADJ
fbem-21439	314	19	norms	norm	NOUN
fbem-21439	314	20	have	have	VERB
fbem-21439	314	21	a	a	DET
fbem-21439	314	22	positive	positive	ADJ
fbem-21439	314	23	impact	impact	NOUN
fbem-21439	314	24	on	on	ADP
fbem-21439	314	25	the	the	DET
fbem-21439	314	26	perceived	perceive	VERB
fbem-21439	314	27	usefulness	usefulness	NOUN
fbem-21439	314	28	of	of	ADP
fbem-21439	314	29	ai	ai	ADJ
fbem-21439	314	30	chatbots	chatbot	NOUN
fbem-21439	314	31	.	.	PUNCT
fbem-21439	315	1	the	the	DET
fbem-21439	315	2	structural	structural	ADJ
fbem-21439	315	3	equation	equation	NOUN
fbem-21439	315	4	model	model	NOUN
fbem-21439	315	5	(	(	PUNCT
fbem-21439	315	6	sem	sem	NOUN
fbem-21439	315	7	)	)	PUNCT
fbem-21439	315	8	results	result	NOUN
fbem-21439	315	9	have	have	VERB
fbem-21439	315	10	a	a	DET
fbem-21439	315	11	favorable	favorable	ADJ
fbem-21439	315	12	path	path	NOUN
fbem-21439	315	13	coefficient	coefficient	NOUN
fbem-21439	315	14	of	of	ADP
fbem-21439	315	15	0.278	0.278	NUM
fbem-21439	315	16	and	and	CCONJ
fbem-21439	315	17	a	a	DET
fbem-21439	315	18	cr	cr	NOUN
fbem-21439	315	19	of	of	ADP
fbem-21439	315	20	5.327	5.327	NUM
fbem-21439	315	21	,	,	PUNCT
fbem-21439	315	22	p<0.001	p<0.001	PROPN
fbem-21439	315	23	.	.	PUNCT
fbem-21439	316	1	the	the	DET
fbem-21439	316	2	regression	regression	NOUN
fbem-21439	316	3	coefficient	coefficient	NOUN
fbem-21439	316	4	shows	show	VERB
fbem-21439	316	5	a	a	DET
fbem-21439	316	6	positive	positive	ADJ
fbem-21439	316	7	effect	effect	NOUN
fbem-21439	316	8	,	,	PUNCT
fbem-21439	316	9	meaning	mean	VERB
fbem-21439	316	10	that	that	SCONJ
fbem-21439	316	11	the	the	PRON
fbem-21439	316	12	higher	high	ADJ
fbem-21439	316	13	the	the	DET
fbem-21439	316	14	subjective	subjective	ADJ
fbem-21439	316	15	norm	norm	NOUN
fbem-21439	316	16	,	,	PUNCT
fbem-21439	316	17	the	the	DET
fbem-21439	316	18	perceived	perceive	VERB
fbem-21439	316	19	usefulness	usefulness	NOUN
fbem-21439	316	20	of	of	ADP
fbem-21439	316	21	the	the	DET
fbem-21439	316	22	ai	ai	ADJ
fbem-21439	316	23	chatbot	chatbot	NOUN
fbem-21439	316	24	increases	increase	NOUN
fbem-21439	316	25	.	.	PUNCT
fbem-21439	317	1	the	the	DET
fbem-21439	317	2	results	result	NOUN
fbem-21439	317	3	of	of	ADP
fbem-21439	317	4	this	this	DET
fbem-21439	317	5	study	study	NOUN
fbem-21439	317	6	are	be	AUX
fbem-21439	317	7	consistent	consistent	ADJ
fbem-21439	317	8	with	with	ADP
fbem-21439	317	9	previous	previous	ADJ
fbem-21439	317	10	research	research	NOUN
fbem-21439	317	11	conducted	conduct	VERB
fbem-21439	317	12	by	by	ADP
fbem-21439	317	13	muslimah	muslimah	NOUN
fbem-21439	317	14	and	and	CCONJ
fbem-21439	317	15	aisyah	aisyah	NOUN
fbem-21439	317	16	(	(	PUNCT
fbem-21439	317	17	2016	2016	NUM
fbem-21439	317	18	)	)	PUNCT
fbem-21439	317	19	,	,	PUNCT
fbem-21439	317	20	as	as	ADV
fbem-21439	317	21	well	well	ADV
fbem-21439	317	22	as	as	ADP
fbem-21439	317	23	amelia	amelia	PROPN
fbem-21439	317	24	(	(	PUNCT
fbem-21439	317	25	2019	2019	NUM
fbem-21439	317	26	)	)	PUNCT
fbem-21439	317	27	,	,	PUNCT
fbem-21439	317	28	that	that	SCONJ
fbem-21439	317	29	subjective	subjective	ADJ
fbem-21439	317	30	norms	norm	NOUN
fbem-21439	317	31	can	can	AUX
fbem-21439	317	32	significantly	significantly	ADV
fbem-21439	317	33	affect	affect	VERB
fbem-21439	317	34	users	user	NOUN
fbem-21439	317	35	'	'	PART
fbem-21439	317	36	perceptions	perception	NOUN
fbem-21439	317	37	of	of	ADP
fbem-21439	317	38	perceived	perceive	VERB
fbem-21439	317	39	usefulness	usefulness	NOUN
fbem-21439	317	40	.	.	PUNCT
fbem-21439	318	1	from	from	ADP
fbem-21439	318	2	this	this	PRON
fbem-21439	318	3	,	,	PUNCT
fbem-21439	318	4	it	it	PRON
fbem-21439	318	5	can	can	AUX
fbem-21439	318	6	be	be	AUX
fbem-21439	318	7	seen	see	VERB
fbem-21439	318	8	that	that	SCONJ
fbem-21439	318	9	subjective	subjective	ADJ
fbem-21439	318	10	norms	norm	NOUN
fbem-21439	318	11	have	have	VERB
fbem-21439	318	12	a	a	DET
fbem-21439	318	13	significant	significant	ADJ
fbem-21439	318	14	impact	impact	NOUN
fbem-21439	318	15	on	on	ADP
fbem-21439	318	16	customers	customer	NOUN
fbem-21439	318	17	'	'	PART
fbem-21439	318	18	perceived	perceive	VERB
fbem-21439	318	19	usefulness	usefulness	NOUN
fbem-21439	318	20	.	.	PUNCT
fbem-21439	319	1	the	the	DET
fbem-21439	319	2	findings	finding	NOUN
fbem-21439	319	3	suggest	suggest	VERB
fbem-21439	319	4	that	that	SCONJ
fbem-21439	319	5	acceptable	acceptable	ADJ
fbem-21439	319	6	subjective	subjective	ADJ
fbem-21439	319	7	norms	norm	NOUN
fbem-21439	319	8	influence	influence	NOUN
fbem-21439	319	9	customers	customer	NOUN
fbem-21439	319	10	'	'	PART
fbem-21439	319	11	perceived	perceive	VERB
fbem-21439	319	12	usefulness	usefulness	NOUN
fbem-21439	319	13	because	because	SCONJ
fbem-21439	319	14	subjective	subjective	ADJ
fbem-21439	319	15	norms	norm	NOUN
fbem-21439	319	16	are	be	AUX
fbem-21439	319	17	perceived	perceive	VERB
fbem-21439	319	18	to	to	PART
fbem-21439	319	19	be	be	AUX
fbem-21439	319	20	able	able	ADJ
fbem-21439	319	21	to	to	PART
fbem-21439	319	22	provide	provide	VERB
fbem-21439	319	23	advice	advice	NOUN
fbem-21439	319	24	to	to	ADP
fbem-21439	319	25	others	other	NOUN
fbem-21439	319	26	.	.	PUNCT
fbem-21439	320	1	5.6	5.6	NUM
fbem-21439	320	2	.	.	PUNCT
fbem-21439	320	3	perceived	perceive	VERB
fbem-21439	320	4	ease	ease	NOUN
fbem-21439	320	5	of	of	ADP
fbem-21439	320	6	use	use	NOUN
fbem-21439	320	7	and	and	CCONJ
fbem-21439	320	8	perceived	perceive	VERB
fbem-21439	320	9	ease	ease	NOUN
fbem-21439	320	10	of	of	ADP
fbem-21439	320	11	use	use	NOUN
fbem-21439	320	12	the	the	DET
fbem-21439	320	13	results	result	NOUN
fbem-21439	320	14	of	of	ADP
fbem-21439	320	15	testing	test	VERB
fbem-21439	320	16	the	the	DET
fbem-21439	320	17	sixth	sixth	ADJ
fbem-21439	320	18	hypothesis	hypothesis	NOUN
fbem-21439	320	19	(	(	PUNCT
fbem-21439	320	20	h6	h6	PROPN
fbem-21439	320	21	)	)	PUNCT
fbem-21439	320	22	show	show	VERB
fbem-21439	320	23	that	that	SCONJ
fbem-21439	320	24	perceived	perceive	VERB
fbem-21439	320	25	ease	ease	NOUN
fbem-21439	320	26	of	of	ADP
fbem-21439	320	27	use	use	NOUN
fbem-21439	320	28	affects	affect	VERB
fbem-21439	320	29	the	the	DET
fbem-21439	320	30	perceived	perceive	VERB
fbem-21439	320	31	usefulness	usefulness	NOUN
fbem-21439	320	32	of	of	ADP
fbem-21439	320	33	ai	ai	ADJ
fbem-21439	320	34	chatbots	chatbot	NOUN
fbem-21439	320	35	.	.	PUNCT
fbem-21439	321	1	the	the	DET
fbem-21439	321	2	structural	structural	ADJ
fbem-21439	321	3	equation	equation	NOUN
fbem-21439	321	4	model	model	NOUN
fbem-21439	321	5	(	(	PUNCT
fbem-21439	321	6	sem	sem	NOUN
fbem-21439	321	7	)	)	PUNCT
fbem-21439	321	8	results	result	NOUN
fbem-21439	321	9	have	have	VERB
fbem-21439	321	10	a	a	DET
fbem-21439	321	11	favorable	favorable	ADJ
fbem-21439	321	12	path	path	NOUN
fbem-21439	321	13	coefficient	coefficient	NOUN
fbem-21439	321	14	of	of	ADP
fbem-21439	321	15	0.499	0.499	NUM
fbem-21439	321	16	,	,	PUNCT
fbem-21439	321	17	a	a	DET
fbem-21439	321	18	cr	cr	NOUN
fbem-21439	321	19	of	of	ADP
fbem-21439	321	20	9.361	9.361	NUM
fbem-21439	321	21	,	,	PUNCT
fbem-21439	321	22	and	and	CCONJ
fbem-21439	321	23	a	a	DET
fbem-21439	321	24	significance	significance	NOUN
fbem-21439	321	25	level	level	NOUN
fbem-21439	321	26	of	of	ADP
fbem-21439	321	27	p<0.001	p<0.001	PROPN
fbem-21439	321	28	.	.	PUNCT
fbem-21439	322	1	the	the	DET
fbem-21439	322	2	regression	regression	NOUN
fbem-21439	322	3	coefficient	coefficient	NOUN
fbem-21439	322	4	shows	show	VERB
fbem-21439	322	5	a	a	DET
fbem-21439	322	6	positive	positive	ADJ
fbem-21439	322	7	effect	effect	NOUN
fbem-21439	322	8	,	,	PUNCT
fbem-21439	322	9	meaning	mean	VERB
fbem-21439	322	10	that	that	SCONJ
fbem-21439	322	11	the	the	PRON
fbem-21439	322	12	higher	high	ADJ
fbem-21439	322	13	the	the	DET
fbem-21439	322	14	perceived	perceive	VERB
fbem-21439	322	15	ease	ease	NOUN
fbem-21439	322	16	of	of	ADP
fbem-21439	322	17	use	use	NOUN
fbem-21439	322	18	,	,	PUNCT
fbem-21439	322	19	the	the	PRON
fbem-21439	322	20	higher	high	ADJ
fbem-21439	322	21	the	the	DET
fbem-21439	322	22	perceived	perceive	VERB
fbem-21439	322	23	usefulness	usefulness	NOUN
fbem-21439	322	24	of	of	ADP
fbem-21439	322	25	the	the	DET
fbem-21439	322	26	ai	ai	PROPN
fbem-21439	322	27	chatbot	chatbot	NOUN
fbem-21439	322	28	.	.	PUNCT
fbem-21439	323	1	based	base	VERB
fbem-21439	323	2	on	on	ADP
fbem-21439	323	3	these	these	DET
fbem-21439	323	4	results	result	NOUN
fbem-21439	323	5	,	,	PUNCT
fbem-21439	323	6	h6	h6	PROPN
fbem-21439	323	7	was	be	AUX
fbem-21439	323	8	accepted	accept	VERB
fbem-21439	323	9	.	.	PUNCT
fbem-21439	324	1	perceived	perceive	VERB
fbem-21439	324	2	ease	ease	NOUN
fbem-21439	324	3	of	of	ADP
fbem-21439	324	4	use	use	NOUN
fbem-21439	324	5	explains	explain	VERB
fbem-21439	324	6	the	the	DET
fbem-21439	324	7	extent	extent	NOUN
fbem-21439	324	8	to	to	PART
fbem-21439	324	9	which	which	PRON
fbem-21439	324	10	a	a	DET
fbem-21439	324	11	person	person	NOUN
fbem-21439	324	12	trusts	trust	VERB
fbem-21439	324	13	an	an	DET
fbem-21439	324	14	information	information	NOUN
fbem-21439	324	15	technology	technology	NOUN
fbem-21439	324	16	system	system	NOUN
fbem-21439	324	17	that	that	PRON
fbem-21439	324	18	does	do	AUX
fbem-21439	324	19	not	not	PART
fbem-21439	324	20	require	require	VERB
fbem-21439	324	21	physical	physical	ADJ
fbem-21439	324	22	and	and	CCONJ
fbem-21439	324	23	mental	mental	ADJ
fbem-21439	324	24	effort	effort	NOUN
fbem-21439	324	25	(	(	PUNCT
fbem-21439	324	26	davis	davis	PROPN
fbem-21439	324	27	,	,	PUNCT
fbem-21439	324	28	1989	1989	NUM
fbem-21439	324	29	;	;	PUNCT
fbem-21439	324	30	davis	davis	PROPN
fbem-21439	324	31	et	et	PROPN
fbem-21439	324	32	al	al	PROPN
fbem-21439	324	33	.	.	PROPN
fbem-21439	324	34	,	,	PUNCT
fbem-21439	324	35	1989	1989	NUM
fbem-21439	324	36	)	)	PUNCT
fbem-21439	324	37	.	.	PUNCT
fbem-21439	325	1	a	a	DET
fbem-21439	325	2	system	system	NOUN
fbem-21439	325	3	,	,	PUNCT
fbem-21439	325	4	application	application	NOUN
fbem-21439	325	5	,	,	PUNCT
fbem-21439	325	6	or	or	CCONJ
fbem-21439	325	7	technology	technology	NOUN
fbem-21439	325	8	that	that	PRON
fbem-21439	325	9	has	have	AUX
fbem-21439	325	10	been	be	AUX
fbem-21439	325	11	developed	develop	VERB
fbem-21439	325	12	and	and	CCONJ
fbem-21439	325	13	is	be	AUX
fbem-21439	325	14	easy	easy	ADJ
fbem-21439	325	15	to	to	PART
fbem-21439	325	16	operate	operate	VERB
fbem-21439	325	17	will	will	AUX
fbem-21439	325	18	provide	provide	VERB
fbem-21439	325	19	convenience	convenience	NOUN
fbem-21439	325	20	and	and	CCONJ
fbem-21439	325	21	benefits	benefit	NOUN
fbem-21439	325	22	to	to	ADP
fbem-21439	325	23	users	user	NOUN
fbem-21439	325	24	(	(	PUNCT
fbem-21439	325	25	padilla	padilla	PROPN
fbem-21439	325	26	-	-	PUNCT
fbem-21439	325	27	melendez	melendez	PROPN
fbem-21439	325	28	et	et	PROPN
fbem-21439	325	29	al	al	PROPN
fbem-21439	325	30	.	.	PROPN
fbem-21439	325	31	,	,	PUNCT
fbem-21439	325	32	2013	2013	NUM
fbem-21439	325	33	)	)	PUNCT
fbem-21439	325	34	;	;	PUNCT
fbem-21439	325	35	winarno&putra	winarno&putra	PROPN
fbem-21439	325	36	,	,	PUNCT
fbem-21439	325	37	2020	2020	NUM
fbem-21439	325	38	)	)	PUNCT
fbem-21439	325	39	.	.	PUNCT
fbem-21439	326	1	in	in	ADP
fbem-21439	326	2	other	other	ADJ
fbem-21439	326	3	words	word	NOUN
fbem-21439	326	4	,	,	PUNCT
fbem-21439	326	5	if	if	SCONJ
fbem-21439	326	6	the	the	DET
fbem-21439	326	7	perceived	perceive	VERB
fbem-21439	326	8	ease	ease	NOUN
fbem-21439	326	9	of	of	ADP
fbem-21439	326	10	use	use	NOUN
fbem-21439	326	11	of	of	ADP
fbem-21439	326	12	the	the	DET
fbem-21439	326	13	system	system	NOUN
fbem-21439	326	14	or	or	CCONJ
fbem-21439	326	15	application	application	NOUN
fbem-21439	326	16	user	user	NOUN
fbem-21439	326	17	is	be	AUX
fbem-21439	326	18	high	high	ADJ
fbem-21439	326	19	,	,	PUNCT
fbem-21439	326	20	then	then	ADV
fbem-21439	326	21	the	the	DET
fbem-21439	326	22	user	user	NOUN
fbem-21439	326	23	will	will	AUX
fbem-21439	326	24	also	also	ADV
fbem-21439	326	25	gain	gain	VERB
fbem-21439	326	26	the	the	DET
fbem-21439	326	27	high	high	ADJ
fbem-21439	326	28	perceived	perceive	VERB
fbem-21439	326	29	usefulness	usefulness	NOUN
fbem-21439	326	30	of	of	ADP
fbem-21439	326	31	the	the	DET
fbem-21439	326	32	application	application	NOUN
fbem-21439	326	33	(	(	PUNCT
fbem-21439	326	34	kurniawati	kurniawati	NOUN
fbem-21439	326	35	et	et	PROPN
fbem-21439	326	36	al	al	PROPN
fbem-21439	326	37	.	.	PROPN
fbem-21439	326	38	,	,	PUNCT
fbem-21439	326	39	2017	2017	NUM
fbem-21439	326	40	;	;	PUNCT
fbem-21439	326	41	muslimah&aisyah	muslimah&aisyah	PROPN
fbem-21439	326	42	,	,	PUNCT
fbem-21439	326	43	2016	2016	NUM
fbem-21439	326	44	)	)	PUNCT
fbem-21439	326	45	.	.	PUNCT
fbem-21439	327	1	the	the	DET
fbem-21439	327	2	results	result	NOUN
fbem-21439	327	3	of	of	ADP
fbem-21439	327	4	this	this	DET
fbem-21439	327	5	study	study	NOUN
fbem-21439	327	6	are	be	AUX
fbem-21439	327	7	consistent	consistent	ADJ
fbem-21439	327	8	with	with	ADP
fbem-21439	327	9	previous	previous	ADJ
fbem-21439	327	10	research	research	NOUN
fbem-21439	327	11	that	that	PRON
fbem-21439	327	12	perceived	perceive	VERB
fbem-21439	327	13	ease	ease	NOUN
fbem-21439	327	14	of	of	ADP
fbem-21439	327	15	use	use	NOUN
fbem-21439	327	16	affects	affect	VERB
fbem-21439	327	17	users	user	NOUN
fbem-21439	327	18	'	'	PART
fbem-21439	327	19	perceived	perceive	VERB
fbem-21439	327	20	usefulness	usefulness	NOUN
fbem-21439	327	21	(	(	PUNCT
fbem-21439	327	22	muslimah&aisyah	muslimah&aisyah	PROPN
fbem-21439	327	23	,	,	PUNCT
fbem-21439	327	24	2016	2016	NUM
fbem-21439	327	25	)	)	PUNCT
fbem-21439	327	26	.	.	PUNCT
fbem-21439	328	1	ai	ai	AUX
fbem-21439	328	2	chatbots	chatbot	NOUN
fbem-21439	328	3	are	be	AUX
fbem-21439	328	4	easy	easy	ADJ
fbem-21439	328	5	to	to	PART
fbem-21439	328	6	use	use	VERB
fbem-21439	328	7	in	in	ADP
fbem-21439	328	8	transactions	transaction	NOUN
fbem-21439	328	9	to	to	PART
fbem-21439	328	10	improve	improve	VERB
fbem-21439	328	11	efficiency	efficiency	NOUN
fbem-21439	328	12	and	and	CCONJ
fbem-21439	328	13	productivity	productivity	NOUN
fbem-21439	328	14	for	for	ADP
fbem-21439	328	15	customers	customer	NOUN
fbem-21439	328	16	.	.	PUNCT
fbem-21439	329	1	in	in	ADP
fbem-21439	329	2	this	this	DET
fbem-21439	329	3	case	case	NOUN
fbem-21439	329	4	,	,	PUNCT
fbem-21439	329	5	the	the	DET
fbem-21439	329	6	customer	customer	NOUN
fbem-21439	329	7	does	do	AUX
fbem-21439	329	8	not	not	PART
fbem-21439	329	9	need	need	VERB
fbem-21439	329	10	to	to	PART
fbem-21439	329	11	know	know	VERB
fbem-21439	329	12	all	all	DET
fbem-21439	329	13	the	the	DET
fbem-21439	329	14	information	information	NOUN
fbem-21439	329	15	about	about	ADP
fbem-21439	329	16	a	a	DET
fbem-21439	329	17	particular	particular	ADJ
fbem-21439	329	18	product	product	NOUN
fbem-21439	329	19	or	or	CCONJ
fbem-21439	329	20	service	service	NOUN
fbem-21439	329	21	,	,	PUNCT
fbem-21439	329	22	but	but	CCONJ
fbem-21439	329	23	simply	simply	ADV
fbem-21439	329	24	uses	use	VERB
fbem-21439	329	25	the	the	DET
fbem-21439	329	26	ai	ai	NOUN
fbem-21439	329	27	chatbot	chatbot	NOUN
fbem-21439	329	28	to	to	PART
fbem-21439	329	29	answer	answer	VERB
fbem-21439	329	30	all	all	DET
fbem-21439	329	31	questions	question	NOUN
fbem-21439	329	32	and	and	CCONJ
fbem-21439	329	33	benefit	benefit	VERB
fbem-21439	329	34	the	the	DET
fbem-21439	329	35	customer	customer	NOUN
fbem-21439	329	36	.	.	PUNCT
fbem-21439	330	1	5.7	5.7	NUM
fbem-21439	330	2	.	.	PUNCT
fbem-21439	330	3	perceived	perceive	VERB
fbem-21439	330	4	ease	ease	NOUN
fbem-21439	330	5	of	of	ADP
fbem-21439	330	6	use	use	NOUN
fbem-21439	330	7	and	and	CCONJ
fbem-21439	330	8	satisfaction	satisfaction	NOUN
fbem-21439	330	9	testing	test	VERB
fbem-21439	330	10	the	the	DET
fbem-21439	330	11	seventh	seventh	ADJ
fbem-21439	330	12	hypothesis	hypothesis	NOUN
fbem-21439	330	13	(	(	PUNCT
fbem-21439	330	14	h7	h7	PROPN
fbem-21439	330	15	)	)	PUNCT
fbem-21439	330	16	shows	show	VERB
fbem-21439	330	17	that	that	SCONJ
fbem-21439	330	18	perceived	perceive	VERB
fbem-21439	330	19	ease	ease	NOUN
fbem-21439	330	20	of	of	ADP
fbem-21439	330	21	use	use	NOUN
fbem-21439	330	22	affects	affect	VERB
fbem-21439	330	23	customer	customer	NOUN
fbem-21439	330	24	satisfaction	satisfaction	NOUN
fbem-21439	330	25	.	.	PUNCT
fbem-21439	331	1	the	the	DET
fbem-21439	331	2	results	result	NOUN
fbem-21439	331	3	of	of	ADP
fbem-21439	331	4	the	the	DET
fbem-21439	331	5	structural	structural	ADJ
fbem-21439	331	6	equation	equation	NOUN
fbem-21439	331	7	model	model	NOUN
fbem-21439	331	8	(	(	PUNCT
fbem-21439	331	9	sem	sem	NOUN
fbem-21439	331	10	)	)	PUNCT
fbem-21439	331	11	have	have	VERB
fbem-21439	331	12	a	a	DET
fbem-21439	331	13	good	good	ADJ
fbem-21439	331	14	path	path	NOUN
fbem-21439	331	15	coefficient	coefficient	NOUN
fbem-21439	331	16	of	of	ADP
fbem-21439	331	17	0.499	0.499	NUM
fbem-21439	331	18	,	,	PUNCT
fbem-21439	331	19	a	a	DET
fbem-21439	331	20	cr	cr	NOUN
fbem-21439	331	21	of	of	ADP
fbem-21439	331	22	7.528	7.528	NUM
fbem-21439	331	23	,	,	PUNCT
fbem-21439	331	24	and	and	CCONJ
fbem-21439	331	25	a	a	DET
fbem-21439	331	26	significance	significance	NOUN
fbem-21439	331	27	level	level	NOUN
fbem-21439	331	28	of	of	ADP
fbem-21439	331	29	p<0.001	p<0.001	PROPN
fbem-21439	331	30	.	.	PUNCT
fbem-21439	332	1	240	240	NUM
fbem-21439	332	2	the	the	DET
fbem-21439	332	3	regression	regression	NOUN
fbem-21439	332	4	coefficient	coefficient	NOUN
fbem-21439	332	5	shows	show	VERB
fbem-21439	332	6	a	a	DET
fbem-21439	332	7	positive	positive	ADJ
fbem-21439	332	8	effect	effect	NOUN
fbem-21439	332	9	,	,	PUNCT
fbem-21439	332	10	meaning	mean	VERB
fbem-21439	332	11	that	that	SCONJ
fbem-21439	332	12	the	the	PRON
fbem-21439	332	13	higher	high	ADJ
fbem-21439	332	14	the	the	DET
fbem-21439	332	15	perceived	perceive	VERB
fbem-21439	332	16	ease	ease	NOUN
fbem-21439	332	17	of	of	ADP
fbem-21439	332	18	use	use	NOUN
fbem-21439	332	19	,	,	PUNCT
fbem-21439	332	20	the	the	PRON
fbem-21439	332	21	higher	high	ADJ
fbem-21439	332	22	the	the	DET
fbem-21439	332	23	customer	customer	NOUN
fbem-21439	332	24	satisfaction	satisfaction	NOUN
fbem-21439	332	25	.	.	PUNCT
fbem-21439	333	1	based	base	VERB
fbem-21439	333	2	on	on	ADP
fbem-21439	333	3	these	these	DET
fbem-21439	333	4	results	result	NOUN
fbem-21439	333	5	,	,	PUNCT
fbem-21439	333	6	it	it	PRON
fbem-21439	333	7	is	be	AUX
fbem-21439	333	8	indicated	indicate	VERB
fbem-21439	333	9	that	that	SCONJ
fbem-21439	333	10	h7	h7	PROPN
fbem-21439	333	11	is	be	AUX
fbem-21439	333	12	accepted	accept	VERB
fbem-21439	333	13	.	.	PUNCT
fbem-21439	334	1	perceived	perceive	VERB
fbem-21439	334	2	ease	ease	NOUN
fbem-21439	334	3	of	of	ADP
fbem-21439	334	4	use	use	NOUN
fbem-21439	334	5	is	be	AUX
fbem-21439	334	6	an	an	DET
fbem-21439	334	7	individual	individual	NOUN
fbem-21439	334	8	's	's	PART
fbem-21439	334	9	attitude	attitude	NOUN
fbem-21439	334	10	towards	towards	ADP
fbem-21439	334	11	the	the	DET
fbem-21439	334	12	use	use	NOUN
fbem-21439	334	13	of	of	ADP
fbem-21439	334	14	technology	technology	NOUN
fbem-21439	334	15	,	,	PUNCT
fbem-21439	334	16	depending	depend	VERB
fbem-21439	334	17	on	on	ADP
fbem-21439	334	18	how	how	SCONJ
fbem-21439	334	19	the	the	DET
fbem-21439	334	20	technology	technology	NOUN
fbem-21439	334	21	helps	help	VERB
fbem-21439	334	22	the	the	DET
fbem-21439	334	23	individual	individual	NOUN
fbem-21439	334	24	or	or	CCONJ
fbem-21439	334	25	makes	make	VERB
fbem-21439	334	26	it	it	PRON
fbem-21439	334	27	easier	easy	ADJ
fbem-21439	334	28	for	for	SCONJ
fbem-21439	334	29	the	the	DET
fbem-21439	334	30	individual	individual	NOUN
fbem-21439	334	31	to	to	PART
fbem-21439	334	32	use	use	VERB
fbem-21439	334	33	the	the	DET
fbem-21439	334	34	technology	technology	NOUN
fbem-21439	334	35	(	(	PUNCT
fbem-21439	334	36	davis	davis	PROPN
fbem-21439	334	37	et	et	PROPN
fbem-21439	334	38	al	al	PROPN
fbem-21439	334	39	.	.	PROPN
fbem-21439	334	40	,	,	PUNCT
fbem-21439	334	41	1989	1989	NUM
fbem-21439	334	42	)	)	PUNCT
fbem-21439	334	43	,	,	PUNCT
fbem-21439	334	44	such	such	ADJ
fbem-21439	334	45	as	as	ADP
fbem-21439	334	46	making	make	VERB
fbem-21439	334	47	online	online	ADJ
fbem-21439	334	48	requests	request	NOUN
fbem-21439	334	49	about	about	ADP
fbem-21439	334	50	products	product	NOUN
fbem-21439	334	51	when	when	SCONJ
fbem-21439	334	52	using	use	VERB
fbem-21439	334	53	ai	ai	VERB
fbem-21439	334	54	chatbots	chatbot	NOUN
fbem-21439	334	55	.	.	PUNCT
fbem-21439	335	1	5.8	5.8	NUM
fbem-21439	335	2	.	.	PUNCT
fbem-21439	335	3	perceived	perceive	VERB
fbem-21439	335	4	usefulness	usefulness	NOUN
fbem-21439	335	5	versus	versus	SCONJ
fbem-21439	335	6	satisfaction	satisfaction	NOUN
fbem-21439	335	7	the	the	DET
fbem-21439	335	8	results	result	NOUN
fbem-21439	335	9	of	of	ADP
fbem-21439	335	10	testing	test	VERB
fbem-21439	335	11	the	the	DET
fbem-21439	335	12	eighth	eighth	ADJ
fbem-21439	335	13	hypothesis	hypothesis	NOUN
fbem-21439	335	14	(	(	PUNCT
fbem-21439	335	15	h8	h8	PROPN
fbem-21439	335	16	)	)	PUNCT
fbem-21439	335	17	show	show	VERB
fbem-21439	335	18	that	that	SCONJ
fbem-21439	335	19	perceived	perceive	VERB
fbem-21439	335	20	usefulness	usefulness	NOUN
fbem-21439	335	21	affects	affect	VERB
fbem-21439	335	22	customer	customer	NOUN
fbem-21439	335	23	satisfaction	satisfaction	NOUN
fbem-21439	335	24	.	.	PUNCT
fbem-21439	336	1	the	the	DET
fbem-21439	336	2	favorable	favorable	ADJ
fbem-21439	336	3	path	path	NOUN
fbem-21439	336	4	coefficient	coefficient	NOUN
fbem-21439	336	5	of	of	ADP
fbem-21439	336	6	structural	structural	ADJ
fbem-21439	336	7	equation	equation	NOUN
fbem-21439	336	8	model	model	NOUN
fbem-21439	336	9	(	(	PUNCT
fbem-21439	336	10	sem	sem	NOUN
fbem-21439	336	11	)	)	PUNCT
fbem-21439	336	12	results	result	NOUN
fbem-21439	336	13	is	be	AUX
fbem-21439	336	14	0.163	0.163	NUM
fbem-21439	336	15	,	,	PUNCT
fbem-21439	336	16	cr	cr	PROPN
fbem-21439	336	17	is	be	AUX
fbem-21439	336	18	2.639	2.639	NUM
fbem-21439	336	19	,	,	PUNCT
fbem-21439	336	20	and	and	CCONJ
fbem-21439	336	21	significance	significance	NOUN
fbem-21439	336	22	level	level	NOUN
fbem-21439	336	23	is	be	AUX
fbem-21439	336	24	p=0.018	p=0.018	NOUN
fbem-21439	336	25	.	.	PUNCT
fbem-21439	337	1	the	the	DET
fbem-21439	337	2	positive	positive	ADJ
fbem-21439	337	3	correlation	correlation	NOUN
fbem-21439	337	4	coefficient	coefficient	NOUN
fbem-21439	337	5	shows	show	VERB
fbem-21439	337	6	that	that	SCONJ
fbem-21439	337	7	the	the	PRON
fbem-21439	337	8	higher	high	ADJ
fbem-21439	337	9	the	the	DET
fbem-21439	337	10	perceived	perceive	VERB
fbem-21439	337	11	usefulness	usefulness	NOUN
fbem-21439	337	12	,	,	PUNCT
fbem-21439	337	13	the	the	PRON
fbem-21439	337	14	higher	high	ADJ
fbem-21439	337	15	the	the	DET
fbem-21439	337	16	customer	customer	NOUN
fbem-21439	337	17	satisfaction	satisfaction	NOUN
fbem-21439	337	18	.	.	PUNCT
fbem-21439	338	1	based	base	VERB
fbem-21439	338	2	on	on	ADP
fbem-21439	338	3	these	these	DET
fbem-21439	338	4	results	result	NOUN
fbem-21439	338	5	,	,	PUNCT
fbem-21439	338	6	h8	h8	PROPN
fbem-21439	338	7	is	be	AUX
fbem-21439	338	8	accepted	accept	VERB
fbem-21439	338	9	.	.	PUNCT
fbem-21439	339	1	it	it	PRON
fbem-21439	339	2	showed	show	VERB
fbem-21439	339	3	that	that	SCONJ
fbem-21439	339	4	customers	customer	NOUN
fbem-21439	339	5	exercising	exercise	VERB
fbem-21439	339	6	felt	feel	VERB
fbem-21439	339	7	minimal	minimal	ADJ
fbem-21439	339	8	or	or	CCONJ
fbem-21439	339	9	made	make	VERB
fbem-21439	339	10	no	no	DET
fbem-21439	339	11	effort	effort	NOUN
fbem-21439	339	12	in	in	ADP
fbem-21439	339	13	learning	learn	VERB
fbem-21439	339	14	how	how	SCONJ
fbem-21439	339	15	to	to	PART
fbem-21439	339	16	use	use	VERB
fbem-21439	339	17	ai	ai	NOUN
fbem-21439	339	18	chatbots	chatbot	NOUN
fbem-21439	339	19	did	do	AUX
fbem-21439	339	20	contribute	contribute	VERB
fbem-21439	339	21	to	to	ADP
fbem-21439	339	22	their	their	PRON
fbem-21439	339	23	satisfaction	satisfaction	NOUN
fbem-21439	339	24	.	.	PUNCT
fbem-21439	340	1	the	the	DET
fbem-21439	340	2	interpretation	interpretation	NOUN
fbem-21439	340	3	of	of	ADP
fbem-21439	340	4	these	these	DET
fbem-21439	340	5	results	result	NOUN
fbem-21439	340	6	is	be	AUX
fbem-21439	340	7	that	that	SCONJ
fbem-21439	340	8	most	most	ADJ
fbem-21439	340	9	customers	customer	NOUN
fbem-21439	340	10	are	be	AUX
fbem-21439	340	11	able	able	ADJ
fbem-21439	340	12	to	to	PART
fbem-21439	340	13	learn	learn	VERB
fbem-21439	340	14	any	any	DET
fbem-21439	340	15	new	new	ADJ
fbem-21439	340	16	system	system	NOUN
fbem-21439	340	17	easily	easily	ADV
fbem-21439	340	18	,	,	PUNCT
fbem-21439	340	19	leading	lead	VERB
fbem-21439	340	20	to	to	ADP
fbem-21439	340	21	a	a	DET
fbem-21439	340	22	feeling	feeling	NOUN
fbem-21439	340	23	of	of	ADP
fbem-21439	340	24	special	special	ADJ
fbem-21439	340	25	appreciation	appreciation	NOUN
fbem-21439	340	26	when	when	SCONJ
fbem-21439	340	27	learning	learn	VERB
fbem-21439	340	28	the	the	DET
fbem-21439	340	29	features	feature	NOUN
fbem-21439	340	30	and	and	CCONJ
fbem-21439	340	31	functions	function	NOUN
fbem-21439	340	32	of	of	ADP
fbem-21439	340	33	the	the	DET
fbem-21439	340	34	ai	ai	ADJ
fbem-21439	340	35	chatbot	chatbot	NOUN
fbem-21439	340	36	.	.	PUNCT
fbem-21439	341	1	for	for	ADP
fbem-21439	341	2	perceived	perceive	VERB
fbem-21439	341	3	ease	ease	NOUN
fbem-21439	341	4	of	of	ADP
fbem-21439	341	5	use	use	NOUN
fbem-21439	341	6	,	,	PUNCT
fbem-21439	341	7	the	the	DET
fbem-21439	341	8	square	square	ADJ
fbem-21439	341	9	multiple	multiple	ADJ
fbem-21439	341	10	correlation	correlation	NOUN
fbem-21439	341	11	coefficient	coefficient	NOUN
fbem-21439	341	12	is	be	AUX
fbem-21439	341	13	r2=0.61	r2=0.61	ADJ
fbem-21439	341	14	.	.	PUNCT
fbem-21439	342	1	this	this	PRON
fbem-21439	342	2	means	mean	VERB
fbem-21439	342	3	that	that	SCONJ
fbem-21439	342	4	61	61	NUM
fbem-21439	342	5	%	%	NOUN
fbem-21439	342	6	of	of	ADP
fbem-21439	342	7	the	the	DET
fbem-21439	342	8	difference	difference	NOUN
fbem-21439	342	9	in	in	ADP
fbem-21439	342	10	perceived	perceive	VERB
fbem-21439	342	11	ease	ease	NOUN
fbem-21439	342	12	of	of	ADP
fbem-21439	342	13	use	use	NOUN
fbem-21439	342	14	is	be	AUX
fbem-21439	342	15	due	due	ADJ
fbem-21439	342	16	to	to	ADP
fbem-21439	342	17	quality	quality	NOUN
fbem-21439	342	18	information	information	NOUN
fbem-21439	342	19	,	,	PUNCT
fbem-21439	342	20	availability	availability	NOUN
fbem-21439	342	21	,	,	PUNCT
fbem-21439	342	22	self	self	NOUN
fbem-21439	342	23	-	-	PUNCT
fbem-21439	342	24	efficacy	efficacy	NOUN
fbem-21439	342	25	,	,	PUNCT
fbem-21439	342	26	and	and	CCONJ
fbem-21439	342	27	perceived	perceive	VERB
fbem-21439	342	28	enjoyment	enjoyment	NOUN
fbem-21439	342	29	.	.	PUNCT
fbem-21439	343	1	for	for	ADP
fbem-21439	343	2	perceived	perceive	VERB
fbem-21439	343	3	usefulness	usefulness	NOUN
fbem-21439	343	4	,	,	PUNCT
fbem-21439	343	5	the	the	DET
fbem-21439	343	6	squaremultiple	squaremultiple	NOUN
fbem-21439	343	7	correlation	correlation	NOUN
fbem-21439	343	8	is	be	AUX
fbem-21439	343	9	r2=0.45	r2=0.45	ADJ
fbem-21439	343	10	,	,	PUNCT
fbem-21439	343	11	meaning	mean	VERB
fbem-21439	343	12	that	that	SCONJ
fbem-21439	343	13	45	45	NUM
fbem-21439	343	14	%	%	NOUN
fbem-21439	343	15	of	of	ADP
fbem-21439	343	16	the	the	DET
fbem-21439	343	17	variance	variance	NOUN
fbem-21439	343	18	in	in	ADP
fbem-21439	343	19	perceived	perceive	VERB
fbem-21439	343	20	usefulness	usefulness	NOUN
fbem-21439	343	21	is	be	AUX
fbem-21439	343	22	explained	explain	VERB
fbem-21439	343	23	by	by	ADP
fbem-21439	343	24	perceived	perceive	VERB
fbem-21439	343	25	ease	ease	NOUN
fbem-21439	343	26	of	of	ADP
fbem-21439	343	27	use	use	NOUN
fbem-21439	343	28	and	and	CCONJ
fbem-21439	343	29	subjective	subjective	ADJ
fbem-21439	343	30	norms	norm	NOUN
fbem-21439	343	31	.	.	PUNCT
fbem-21439	344	1	finally	finally	ADV
fbem-21439	344	2	,	,	PUNCT
fbem-21439	344	3	for	for	ADP
fbem-21439	344	4	customer	customer	NOUN
fbem-21439	344	5	satisfaction	satisfaction	NOUN
fbem-21439	344	6	,	,	PUNCT
fbem-21439	344	7	the	the	DET
fbem-21439	344	8	squared	square	VERB
fbem-21439	344	9	multiple	multiple	ADJ
fbem-21439	344	10	correlation	correlation	NOUN
fbem-21439	344	11	coefficient	coefficient	NOUN
fbem-21439	344	12	is	be	AUX
fbem-21439	344	13	r2=0.38	r2=0.38	NOUN
fbem-21439	344	14	.	.	PUNCT
fbem-21439	345	1	this	this	PRON
fbem-21439	345	2	means	mean	VERB
fbem-21439	345	3	that	that	SCONJ
fbem-21439	345	4	38	38	NUM
fbem-21439	345	5	%	%	NOUN
fbem-21439	345	6	of	of	ADP
fbem-21439	345	7	the	the	DET
fbem-21439	345	8	difference	difference	NOUN
fbem-21439	345	9	in	in	ADP
fbem-21439	345	10	customer	customer	NOUN
fbem-21439	345	11	satisfaction	satisfaction	NOUN
fbem-21439	345	12	using	use	VERB
fbem-21439	345	13	chatbots	chatbot	NOUN
fbem-21439	345	14	is	be	AUX
fbem-21439	345	15	significantly	significantly	ADV
fbem-21439	345	16	explained	explain	VERB
fbem-21439	345	17	by	by	ADP
fbem-21439	345	18	perceived	perceive	VERB
fbem-21439	345	19	ease	ease	NOUN
fbem-21439	345	20	of	of	ADP
fbem-21439	345	21	use	use	NOUN
fbem-21439	345	22	and	and	CCONJ
fbem-21439	345	23	perceived	perceive	VERB
fbem-21439	345	24	usefulness	usefulness	NOUN
fbem-21439	345	25	,	,	PUNCT
fbem-21439	345	26	as	as	ADV
fbem-21439	345	27	well	well	ADV
fbem-21439	345	28	as	as	ADP
fbem-21439	345	29	subjective	subjective	ADJ
fbem-21439	345	30	norms	norm	NOUN
fbem-21439	345	31	.	.	PUNCT
fbem-21439	346	1	the	the	DET
fbem-21439	346	2	results	result	NOUN
fbem-21439	346	3	of	of	ADP
fbem-21439	346	4	the	the	DET
fbem-21439	346	5	structural	structural	ADJ
fbem-21439	346	6	model	model	NOUN
fbem-21439	346	7	are	be	AUX
fbem-21439	346	8	summarized	summarize	VERB
fbem-21439	346	9	in	in	ADP
fbem-21439	346	10	the	the	DET
fbem-21439	346	11	conceptual	conceptual	ADJ
fbem-21439	346	12	schema	schema	NOUN
fbem-21439	346	13	below	below	ADV
fbem-21439	346	14	:	:	PUNCT
fbem-21439	346	15	figure	figure	VERB
fbem-21439	346	16	5	5	NUM
fbem-21439	346	17	-	-	SYM
fbem-21439	346	18	2	2	NUM
fbem-21439	346	19	.	.	PUNCT
fbem-21439	347	1	summary	summary	NOUN
fbem-21439	347	2	of	of	ADP
fbem-21439	347	3	results	result	NOUN
fbem-21439	347	4	of	of	ADP
fbem-21439	347	5	the	the	DET
fbem-21439	347	6	structural	structural	ADJ
fbem-21439	347	7	model	model	NOUN
fbem-21439	347	8	based	base	VERB
fbem-21439	347	9	on	on	ADP
fbem-21439	347	10	tam	tam	PROPN
fbem-21439	347	11	model	model	NOUN
fbem-21439	347	12	,	,	PUNCT
fbem-21439	347	13	this	this	DET
fbem-21439	347	14	paper	paper	NOUN
fbem-21439	347	15	includes	includes	AUX
fbem-21439	347	16	ai	ai	VERB
fbem-21439	347	17	chatbot	chatbot	NOUN
fbem-21439	347	18	satisfaction	satisfaction	NOUN
fbem-21439	347	19	factors	factor	NOUN
fbem-21439	347	20	and	and	CCONJ
fbem-21439	347	21	constructs	construct	VERB
fbem-21439	347	22	an	an	DET
fbem-21439	347	23	evaluation	evaluation	NOUN
fbem-21439	347	24	hypothesis	hypothesis	NOUN
fbem-21439	347	25	model	model	NOUN
fbem-21439	347	26	.	.	PUNCT
fbem-21439	348	1	the	the	DET
fbem-21439	348	2	research	research	NOUN
fbem-21439	348	3	hypothesis	hypothesis	NOUN
fbem-21439	348	4	is	be	AUX
fbem-21439	348	5	tested	test	VERB
fbem-21439	348	6	through	through	ADP
fbem-21439	348	7	the	the	DET
fbem-21439	348	8	survey	survey	NOUN
fbem-21439	348	9	data	datum	NOUN
fbem-21439	348	10	,	,	PUNCT
fbem-21439	348	11	and	and	CCONJ
fbem-21439	348	12	the	the	DET
fbem-21439	348	13	relationship	relationship	NOUN
fbem-21439	348	14	between	between	ADP
fbem-21439	348	15	eight	eight	NUM
fbem-21439	348	16	variables	variable	NOUN
fbem-21439	348	17	is	be	AUX
fbem-21439	348	18	analyzed	analyze	VERB
fbem-21439	348	19	in	in	ADP
fbem-21439	348	20	depth	depth	NOUN
fbem-21439	348	21	.	.	PUNCT
fbem-21439	349	1	based	base	VERB
fbem-21439	349	2	on	on	ADP
fbem-21439	349	3	these	these	DET
fbem-21439	349	4	analyses	analysis	NOUN
fbem-21439	349	5	,	,	PUNCT
fbem-21439	349	6	conclusions	conclusion	NOUN
fbem-21439	349	7	and	and	CCONJ
fbem-21439	349	8	inferences	inference	NOUN
fbem-21439	349	9	beneficial	beneficial	ADJ
fbem-21439	349	10	to	to	ADP
fbem-21439	349	11	enterprises	enterprise	NOUN
fbem-21439	349	12	are	be	AUX
fbem-21439	349	13	drawn	draw	VERB
fbem-21439	349	14	,	,	PUNCT
fbem-21439	349	15	and	and	CCONJ
fbem-21439	349	16	corresponding	corresponding	ADJ
fbem-21439	349	17	suggestions	suggestion	NOUN
fbem-21439	349	18	are	be	AUX
fbem-21439	349	19	put	put	VERB
fbem-21439	349	20	forward	forward	ADV
fbem-21439	349	21	.	.	PUNCT
fbem-21439	350	1	table	table	NOUN
fbem-21439	350	2	5	5	NUM
fbem-21439	350	3	-	-	SYM
fbem-21439	350	4	1	1	NUM
fbem-21439	350	5	.	.	PUNCT
fbem-21439	350	6	shows	show	VERB
fbem-21439	350	7	the	the	DET
fbem-21439	350	8	validity	validity	NOUN
fbem-21439	350	9	of	of	ADP
fbem-21439	350	10	research	research	NOUN
fbem-21439	350	11	hypothesis	hypothesis	NOUN
fbem-21439	350	12	research	research	NOUN
fbem-21439	350	13	hypothesis	hypothesis	NOUN
fbem-21439	350	14	support	support	NOUN
fbem-21439	350	15	or	or	CCONJ
fbem-21439	350	16	not	not	PART
fbem-21439	350	17	h1	h1	VERB
fbem-21439	350	18	:	:	PUNCT
fbem-21439	350	19	the	the	DET
fbem-21439	350	20	perceived	perceive	VERB
fbem-21439	350	21	ease	ease	NOUN
fbem-21439	350	22	of	of	ADP
fbem-21439	350	23	use	use	NOUN
fbem-21439	350	24	of	of	ADP
fbem-21439	350	25	ai	ai	PRON
fbem-21439	350	26	chatbots	chatbot	NOUN
fbem-21439	350	27	is	be	AUX
fbem-21439	350	28	positively	positively	ADV
fbem-21439	350	29	affected	affect	VERB
fbem-21439	350	30	by	by	ADP
fbem-21439	350	31	the	the	DET
fbem-21439	350	32	quality	quality	NOUN
fbem-21439	350	33	of	of	ADP
fbem-21439	350	34	information	information	NOUN
fbem-21439	350	35	.	.	PUNCT
fbem-21439	351	1	support	support	NOUN
fbem-21439	351	2	h2	h2	PROPN
fbem-21439	351	3	:	:	PUNCT
fbem-21439	351	4	the	the	DET
fbem-21439	351	5	perceived	perceive	VERB
fbem-21439	351	6	ease	ease	NOUN
fbem-21439	351	7	of	of	ADP
fbem-21439	351	8	use	use	NOUN
fbem-21439	351	9	of	of	ADP
fbem-21439	351	10	ai	ai	PRON
fbem-21439	351	11	chatbots	chatbot	NOUN
fbem-21439	351	12	is	be	AUX
fbem-21439	351	13	positively	positively	ADV
fbem-21439	351	14	affected	affect	VERB
fbem-21439	351	15	by	by	ADP
fbem-21439	351	16	usability	usability	NOUN
fbem-21439	351	17	.	.	PUNCT
fbem-21439	352	1	support	support	NOUN
fbem-21439	352	2	h3	h3	NOUN
fbem-21439	352	3	:	:	PUNCT
fbem-21439	352	4	the	the	DET
fbem-21439	352	5	perceived	perceive	VERB
fbem-21439	352	6	ease	ease	NOUN
fbem-21439	352	7	of	of	ADP
fbem-21439	352	8	use	use	NOUN
fbem-21439	352	9	of	of	ADP
fbem-21439	352	10	ai	ai	PRON
fbem-21439	352	11	chatbots	chatbot	NOUN
fbem-21439	352	12	is	be	AUX
fbem-21439	352	13	positively	positively	ADV
fbem-21439	352	14	affected	affect	VERB
fbem-21439	352	15	by	by	ADP
fbem-21439	352	16	self	self	NOUN
fbem-21439	352	17	-	-	PUNCT
fbem-21439	352	18	efficacy	efficacy	NOUN
fbem-21439	352	19	.	.	PUNCT
fbem-21439	353	1	support	support	NOUN
fbem-21439	353	2	h4	h4	PROPN
fbem-21439	353	3	:	:	PUNCT
fbem-21439	353	4	the	the	DET
fbem-21439	353	5	perceived	perceive	VERB
fbem-21439	353	6	ease	ease	NOUN
fbem-21439	353	7	of	of	ADP
fbem-21439	353	8	use	use	NOUN
fbem-21439	353	9	of	of	ADP
fbem-21439	353	10	ai	ai	PRON
fbem-21439	353	11	chatbots	chatbot	NOUN
fbem-21439	353	12	is	be	AUX
fbem-21439	353	13	positively	positively	ADV
fbem-21439	353	14	influenced	influence	VERB
fbem-21439	353	15	by	by	ADP
fbem-21439	353	16	perceived	perceive	VERB
fbem-21439	353	17	enjoyment	enjoyment	NOUN
fbem-21439	353	18	.	.	PUNCT
fbem-21439	354	1	support	support	NOUN
fbem-21439	354	2	h5	h5	PROPN
fbem-21439	354	3	:	:	PUNCT
fbem-21439	354	4	the	the	DET
fbem-21439	354	5	perceived	perceive	VERB
fbem-21439	354	6	usefulness	usefulness	NOUN
fbem-21439	354	7	of	of	ADP
fbem-21439	354	8	ai	ai	VERB
fbem-21439	354	9	chatbots	chatbot	NOUN
fbem-21439	354	10	is	be	AUX
fbem-21439	354	11	positively	positively	ADV
fbem-21439	354	12	influenced	influence	VERB
fbem-21439	354	13	by	by	ADP
fbem-21439	354	14	subjective	subjective	ADJ
fbem-21439	354	15	norms	norm	NOUN
fbem-21439	354	16	.	.	PUNCT
fbem-21439	355	1	support	support	NOUN
fbem-21439	355	2	h6	h6	PROPN
fbem-21439	355	3	:	:	PUNCT
fbem-21439	355	4	perceived	perceive	VERB
fbem-21439	355	5	ease	ease	NOUN
fbem-21439	355	6	of	of	ADP
fbem-21439	355	7	use	use	NOUN
fbem-21439	355	8	positively	positively	ADV
fbem-21439	355	9	affects	affect	VERB
fbem-21439	355	10	perceived	perceive	VERB
fbem-21439	355	11	usefulness	usefulness	NOUN
fbem-21439	355	12	of	of	ADP
fbem-21439	355	13	perceived	perceive	VERB
fbem-21439	355	14	ai	ai	PROPN
fbem-21439	355	15	chatbots	chatbot	NOUN
fbem-21439	355	16	.	.	PUNCT
fbem-21439	356	1	support	support	PROPN
fbem-21439	356	2	h7	h7	PROPN
fbem-21439	356	3	:	:	PUNCT
fbem-21439	356	4	perceived	perceive	VERB
fbem-21439	356	5	ease	ease	NOUN
fbem-21439	356	6	of	of	ADP
fbem-21439	356	7	use	use	NOUN
fbem-21439	356	8	has	have	VERB
fbem-21439	356	9	a	a	DET
fbem-21439	356	10	positive	positive	ADJ
fbem-21439	356	11	impact	impact	NOUN
fbem-21439	356	12	on	on	ADP
fbem-21439	356	13	customer	customer	NOUN
fbem-21439	356	14	satisfaction	satisfaction	NOUN
fbem-21439	356	15	.	.	PUNCT
fbem-21439	357	1	support	support	NOUN
fbem-21439	357	2	h8	h8	PROPN
fbem-21439	357	3	:	:	PUNCT
fbem-21439	357	4	perceived	perceive	VERB
fbem-21439	357	5	usefulness	usefulness	NOUN
fbem-21439	357	6	has	have	VERB
fbem-21439	357	7	a	a	DET
fbem-21439	357	8	positive	positive	ADJ
fbem-21439	357	9	impact	impact	NOUN
fbem-21439	357	10	on	on	ADP
fbem-21439	357	11	customer	customer	NOUN
fbem-21439	357	12	satisfaction	satisfaction	NOUN
fbem-21439	357	13	.	.	PUNCT
fbem-21439	358	1	support	support	NOUN
fbem-21439	358	2	based	base	VERB
fbem-21439	358	3	on	on	ADP
fbem-21439	358	4	a	a	DET
fbem-21439	358	5	complex	complex	ADJ
fbem-21439	358	6	theoretical	theoretical	ADJ
fbem-21439	358	7	model	model	NOUN
fbem-21439	358	8	of	of	ADP
fbem-21439	358	9	technology	technology	NOUN
fbem-21439	358	10	acceptance	acceptance	NOUN
fbem-21439	358	11	,	,	PUNCT
fbem-21439	358	12	this	this	DET
fbem-21439	358	13	paper	paper	NOUN
fbem-21439	358	14	explores	explore	VERB
fbem-21439	358	15	key	key	ADJ
fbem-21439	358	16	factors	factor	NOUN
fbem-21439	358	17	such	such	ADJ
fbem-21439	358	18	as	as	ADP
fbem-21439	358	19	perceived	perceive	VERB
fbem-21439	358	20	ease	ease	NOUN
fbem-21439	358	21	of	of	ADP
fbem-21439	358	22	use	use	NOUN
fbem-21439	358	23	,	,	PUNCT
fbem-21439	358	24	perceived	perceive	VERB
fbem-21439	358	25	usefulness	usefulness	NOUN
fbem-21439	358	26	and	and	CCONJ
fbem-21439	358	27	customer	customer	NOUN
fbem-21439	358	28	satisfaction	satisfaction	NOUN
fbem-21439	358	29	of	of	ADP
fbem-21439	358	30	chatbots	chatbot	NOUN
fbem-21439	358	31	.	.	PUNCT
fbem-21439	359	1	by	by	ADP
fbem-21439	359	2	constructing	construct	VERB
fbem-21439	359	3	a	a	DET
fbem-21439	359	4	structural	structural	ADJ
fbem-21439	359	5	model	model	NOUN
fbem-21439	359	6	for	for	ADP
fbem-21439	359	7	hypothesis	hypothesis	NOUN
fbem-21439	359	8	testing	testing	NOUN
fbem-21439	359	9	,	,	PUNCT
fbem-21439	359	10	this	this	DET
fbem-21439	359	11	paper	paper	NOUN
fbem-21439	359	12	analyzes	analyze	VERB
fbem-21439	359	13	several	several	ADJ
fbem-21439	359	14	variables	variable	NOUN
fbem-21439	359	15	that	that	PRON
fbem-21439	359	16	affect	affect	VERB
fbem-21439	359	17	the	the	DET
fbem-21439	359	18	ease	ease	NOUN
fbem-21439	359	19	-	-	PUNCT
fbem-21439	359	20	of	of	ADP
fbem-21439	359	21	-	-	PUNCT
fbem-21439	359	22	use	use	NOUN
fbem-21439	359	23	of	of	ADP
fbem-21439	359	24	chatbots	chatbot	NOUN
fbem-21439	359	25	in	in	ADP
fbem-21439	359	26	detail	detail	NOUN
fbem-21439	359	27	.	.	PUNCT
fbem-21439	360	1	the	the	DET
fbem-21439	360	2	results	result	NOUN
fbem-21439	360	3	show	show	VERB
fbem-21439	360	4	that	that	SCONJ
fbem-21439	360	5	the	the	DET
fbem-21439	360	6	ease	ease	NOUN
fbem-21439	360	7	-	-	PUNCT
fbem-21439	360	8	of	of	ADP
fbem-21439	360	9	-	-	PUNCT
fbem-21439	360	10	use	use	NOUN
fbem-21439	360	11	of	of	ADP
fbem-21439	360	12	chatbots	chatbot	NOUN
fbem-21439	360	13	is	be	AUX
fbem-21439	360	14	improved	improve	VERB
fbem-21439	360	15	when	when	SCONJ
fbem-21439	360	16	they	they	PRON
fbem-21439	360	17	are	be	AUX
fbem-21439	360	18	easy	easy	ADJ
fbem-21439	360	19	to	to	PART
fbem-21439	360	20	operate	operate	VERB
fbem-21439	360	21	and	and	CCONJ
fbem-21439	360	22	users	user	NOUN
fbem-21439	360	23	feel	feel	VERB
fbem-21439	360	24	they	they	PRON
fbem-21439	360	25	can	can	AUX
fbem-21439	360	26	interact	interact	VERB
fbem-21439	360	27	easily	easily	ADV
fbem-21439	360	28	.	.	PUNCT
fbem-21439	361	1	this	this	DET
fbem-21439	361	2	finding	finding	NOUN
fbem-21439	361	3	fits	fit	VERB
fbem-21439	361	4	with	with	ADP
fbem-21439	361	5	a	a	DET
fbem-21439	361	6	significant	significant	ADJ
fbem-21439	361	7	amount	amount	NOUN
fbem-21439	361	8	of	of	ADP
fbem-21439	361	9	previous	previous	ADJ
fbem-21439	361	10	research	research	NOUN
fbem-21439	361	11	on	on	ADP
fbem-21439	361	12	technology	technology	NOUN
fbem-21439	361	13	acceptance	acceptance	NOUN
fbem-21439	361	14	.	.	PUNCT
fbem-21439	362	1	at	at	ADP
fbem-21439	362	2	the	the	DET
fbem-21439	362	3	same	same	ADJ
fbem-21439	362	4	time	time	NOUN
fbem-21439	362	5	,	,	PUNCT
fbem-21439	362	6	the	the	DET
fbem-21439	362	7	paper	paper	NOUN
fbem-21439	362	8	also	also	ADV
fbem-21439	362	9	241	241	NUM
fbem-21439	362	10	closely	closely	ADV
fbem-21439	362	11	links	link	VERB
fbem-21439	362	12	the	the	DET
fbem-21439	362	13	ease	ease	NOUN
fbem-21439	362	14	of	of	ADP
fbem-21439	362	15	use	use	NOUN
fbem-21439	362	16	of	of	ADP
fbem-21439	362	17	chatbots	chatbot	NOUN
fbem-21439	362	18	to	to	ADP
fbem-21439	362	19	factors	factor	NOUN
fbem-21439	362	20	such	such	ADJ
fbem-21439	362	21	as	as	ADP
fbem-21439	362	22	information	information	NOUN
fbem-21439	362	23	quality	quality	NOUN
fbem-21439	362	24	,	,	PUNCT
fbem-21439	362	25	usability	usability	NOUN
fbem-21439	362	26	,	,	PUNCT
fbem-21439	362	27	self	self	NOUN
fbem-21439	362	28	-	-	PUNCT
fbem-21439	362	29	efficacy	efficacy	NOUN
fbem-21439	362	30	and	and	CCONJ
fbem-21439	362	31	perceived	perceive	VERB
fbem-21439	362	32	enjoyment	enjoyment	NOUN
fbem-21439	362	33	.	.	PUNCT
fbem-21439	363	1	further	far	ADV
fbem-21439	363	2	,	,	PUNCT
fbem-21439	363	3	this	this	DET
fbem-21439	363	4	study	study	NOUN
fbem-21439	363	5	finds	find	VERB
fbem-21439	363	6	that	that	SCONJ
fbem-21439	363	7	the	the	DET
fbem-21439	363	8	usefulness	usefulness	NOUN
fbem-21439	363	9	of	of	ADP
fbem-21439	363	10	chatbots	chatbot	NOUN
fbem-21439	363	11	is	be	AUX
fbem-21439	363	12	influenced	influence	VERB
fbem-21439	363	13	by	by	ADP
fbem-21439	363	14	both	both	DET
fbem-21439	363	15	their	their	PRON
fbem-21439	363	16	ease	ease	NOUN
fbem-21439	363	17	of	of	ADP
fbem-21439	363	18	use	use	NOUN
fbem-21439	363	19	and	and	CCONJ
fbem-21439	363	20	subjective	subjective	ADJ
fbem-21439	363	21	norms	norm	NOUN
fbem-21439	363	22	.	.	PUNCT
fbem-21439	364	1	customers	customer	NOUN
fbem-21439	364	2	are	be	AUX
fbem-21439	364	3	more	more	ADV
fbem-21439	364	4	likely	likely	ADJ
fbem-21439	364	5	to	to	PART
fbem-21439	364	6	view	view	VERB
fbem-21439	364	7	chatbots	chatbot	NOUN
fbem-21439	364	8	as	as	ADP
fbem-21439	364	9	useful	useful	ADJ
fbem-21439	364	10	when	when	SCONJ
fbem-21439	364	11	they	they	PRON
fbem-21439	364	12	are	be	AUX
fbem-21439	364	13	easy	easy	ADJ
fbem-21439	364	14	to	to	PART
fbem-21439	364	15	use	use	VERB
fbem-21439	364	16	and	and	CCONJ
fbem-21439	364	17	recognized	recognize	VERB
fbem-21439	364	18	by	by	ADP
fbem-21439	364	19	those	those	PRON
fbem-21439	364	20	around	around	ADP
fbem-21439	364	21	them	they	PRON
fbem-21439	364	22	.	.	PUNCT
fbem-21439	365	1	this	this	DET
fbem-21439	365	2	conclusion	conclusion	NOUN
fbem-21439	365	3	is	be	AUX
fbem-21439	365	4	consistent	consistent	ADJ
fbem-21439	365	5	with	with	ADP
fbem-21439	365	6	previous	previous	ADJ
fbem-21439	365	7	findings	finding	NOUN
fbem-21439	365	8	by	by	ADP
fbem-21439	365	9	venkatesh	venkatesh	PROPN
fbem-21439	365	10	and	and	CCONJ
fbem-21439	365	11	davis	davis	PROPN
fbem-21439	365	12	(	(	PUNCT
fbem-21439	365	13	2000	2000	NUM
fbem-21439	365	14	)	)	PUNCT
fbem-21439	365	15	and	and	CCONJ
fbem-21439	365	16	venkatesh	venkatesh	PROPN
fbem-21439	365	17	and	and	CCONJ
fbem-21439	365	18	bala	bala	PROPN
fbem-21439	365	19	et	et	PROPN
fbem-21439	365	20	al	al	PROPN
fbem-21439	365	21	.	.	PROPN
fbem-21439	366	1	(	(	PUNCT
fbem-21439	366	2	2008	2008	NUM
fbem-21439	366	3	)	)	PUNCT
fbem-21439	366	4	.	.	PUNCT
fbem-21439	367	1	finally	finally	ADV
fbem-21439	367	2	,	,	PUNCT
fbem-21439	367	3	this	this	DET
fbem-21439	367	4	paper	paper	NOUN
fbem-21439	367	5	verifies	verify	VERB
fbem-21439	367	6	the	the	DET
fbem-21439	367	7	predictive	predictive	ADJ
fbem-21439	367	8	effects	effect	NOUN
fbem-21439	367	9	of	of	ADP
fbem-21439	367	10	perceived	perceive	VERB
fbem-21439	367	11	ease	ease	NOUN
fbem-21439	367	12	of	of	ADP
fbem-21439	367	13	use	use	NOUN
fbem-21439	367	14	and	and	CCONJ
fbem-21439	367	15	perceived	perceive	VERB
fbem-21439	367	16	usefulness	usefulness	NOUN
fbem-21439	367	17	on	on	ADP
fbem-21439	367	18	customer	customer	NOUN
fbem-21439	367	19	satisfaction	satisfaction	NOUN
fbem-21439	367	20	through	through	ADP
fbem-21439	367	21	data	datum	NOUN
fbem-21439	367	22	analysis	analysis	NOUN
fbem-21439	367	23	.	.	PUNCT
fbem-21439	368	1	this	this	DET
fbem-21439	368	2	conclusion	conclusion	NOUN
fbem-21439	368	3	is	be	AUX
fbem-21439	368	4	consistent	consistent	ADJ
fbem-21439	368	5	with	with	ADP
fbem-21439	368	6	the	the	DET
fbem-21439	368	7	research	research	NOUN
fbem-21439	368	8	results	result	NOUN
fbem-21439	368	9	of	of	ADP
fbem-21439	368	10	daud	daud	NOUN
fbem-21439	368	11	(	(	PUNCT
fbem-21439	368	12	2018	2018	NUM
fbem-21439	368	13	)	)	PUNCT
fbem-21439	368	14	et	et	PROPN
fbem-21439	368	15	al	al	PROPN
fbem-21439	368	16	.	.	PROPN
fbem-21439	368	17	,	,	PUNCT
fbem-21439	368	18	which	which	PRON
fbem-21439	368	19	further	far	ADV
fbem-21439	368	20	emphasizes	emphasize	VERB
fbem-21439	368	21	the	the	DET
fbem-21439	368	22	importance	importance	NOUN
fbem-21439	368	23	of	of	ADP
fbem-21439	368	24	improving	improve	VERB
fbem-21439	368	25	the	the	DET
fbem-21439	368	26	usability	usability	NOUN
fbem-21439	368	27	and	and	CCONJ
fbem-21439	368	28	usefulness	usefulness	NOUN
fbem-21439	368	29	of	of	ADP
fbem-21439	368	30	chatbots	chatbot	NOUN
fbem-21439	368	31	to	to	PART
fbem-21439	368	32	enhance	enhance	VERB
fbem-21439	368	33	customer	customer	NOUN
fbem-21439	368	34	satisfaction	satisfaction	NOUN
fbem-21439	368	35	.	.	PUNCT
fbem-21439	369	1	references	reference	NOUN
fbem-21439	369	2	[	[	X
fbem-21439	369	3	1	1	X
fbem-21439	369	4	]	]	PUNCT
fbem-21439	369	5	katie	katie	PROPN
fbem-21439	369	6	c.	c.	PROPN
fbem-21439	369	7	gartner	gartner	PROPN
fbem-21439	369	8	survey	survey	PROPN
fbem-21439	369	9	shows	show	VERB
fbem-21439	369	10	37	37	NUM
fbem-21439	369	11	percent	percent	NOUN
fbem-21439	369	12	of	of	ADP
fbem-21439	369	13	organizations	organization	NOUN
fbem-21439	369	14	have	have	AUX
fbem-21439	369	15	implemented	implement	VERB
fbem-21439	369	16	ai	ai	VERB
fbem-21439	369	17	in	in	ADP
fbem-21439	369	18	some	some	DET
fbem-21439	369	19	form	form	NOUN
fbem-21439	369	20	(	(	PUNCT
fbem-21439	369	21	2019	2019	NUM
fbem-21439	369	22	-	-	SYM
fbem-21439	369	23	01	01	NUM
fbem-21439	369	24	-	-	PUNCT
fbem-21439	369	25	21	21	NUM
fbem-21439	369	26	)	)	PUNCT
fbem-21439	369	27	.	.	PUNCT
fbem-21439	370	1	https://www.gartner.com/en/newsroom/press-releases/201901-21-gartner-survey-shows-37-percent-of-organizationshave	https://www.gartner.com/en/newsroom/press-releases/201901-21-gartner-survey-shows-37-percent-of-organizationshave	PROPN
fbem-21439	370	2	.	.	PUNCT
fbem-21439	371	1	[	[	X
fbem-21439	371	2	2	2	X
fbem-21439	371	3	]	]	PUNCT
fbem-21439	371	4	yuen	yuen	PROPN
fbem-21439	371	5	t	t	PROPN
fbem-21439	371	6	h	h	PROPN
fbem-21439	371	7	j	j	PROPN
fbem-21439	371	8	,	,	PUNCT
fbem-21439	371	9	cheung	cheung	PROPN
fbem-21439	371	10	h	h	PROPN
fbem-21439	371	11	h.	h.	PROPN
fbem-21439	371	12	using	use	VERB
fbem-21439	371	13	clinical	clinical	ADJ
fbem-21439	371	14	history	history	NOUN
fbem-21439	371	15	taking	take	VERB
fbem-21439	371	16	chatbot	chatbot	NOUN
fbem-21439	371	17	mobile	mobile	ADJ
fbem-21439	371	18	app	app	NOUN
fbem-21439	371	19	for	for	ADP
fbem-21439	371	20	clinical	clinical	ADJ
fbem-21439	371	21	bedside	bedside	NOUN
fbem-21439	371	22	teachings	teaching	NOUN
fbem-21439	371	23	–	–	PUNCT
fbem-21439	371	24	a	a	DET
fbem-21439	371	25	prospective	prospective	ADJ
fbem-21439	371	26	case	case	NOUN
fbem-21439	371	27	control	control	NOUN
fbem-21439	371	28	study[j	study[j	PROPN
fbem-21439	371	29	]	]	PUNCT
fbem-21439	371	30	.	.	PUNCT
fbem-21439	372	1	heliyon	heliyon	NOUN
fbem-21439	372	2	,	,	PUNCT
fbem-21439	372	3	2022	2022	NUM
fbem-21439	372	4	,	,	PUNCT
fbem-21439	372	5	8(6	8(6	NUM
fbem-21439	372	6	)	)	PUNCT
fbem-21439	372	7	.	.	PUNCT
fbem-21439	373	1	[	[	X
fbem-21439	373	2	3	3	X
fbem-21439	373	3	]	]	X
fbem-21439	373	4	janssen	janssen	PROPN
fbem-21439	373	5	a	a	PROPN
fbem-21439	373	6	,	,	PUNCT
fbem-21439	373	7	rodriguez	rodriguez	PROPN
fbem-21439	373	8	cardona	cardona	PROPN
fbem-21439	373	9	d	d	PROPN
fbem-21439	373	10	,	,	PUNCT
fbem-21439	373	11	breitner	breitner	NOUN
fbem-21439	373	12	m	m	PROPN
fbem-21439	373	13	h.	h.	PROPN
fbem-21439	373	14	more	more	ADJ
fbem-21439	373	15	than	than	ADP
fbem-21439	373	16	faq	faq	NOUN
fbem-21439	373	17	!	!	PUNCT
fbem-21439	373	18	chatbot	chatbot	NOUN
fbem-21439	373	19	taxonomy	taxonomy	NOUN
fbem-21439	373	20	for	for	ADP
fbem-21439	373	21	business	business	NOUN
fbem-21439	373	22	-	-	PUNCT
fbem-21439	373	23	to	to	ADP
fbem-21439	373	24	-	-	PUNCT
fbem-21439	373	25	business	business	NOUN
fbem-21439	373	26	customer	customer	NOUN
fbem-21439	373	27	services[c]//international	services[c]//international	ADJ
fbem-21439	373	28	workshop	workshop	NOUN
fbem-21439	373	29	on	on	ADP
fbem-21439	373	30	chatbot	chatbot	NOUN
fbem-21439	373	31	research	research	NOUN
fbem-21439	373	32	and	and	CCONJ
fbem-21439	373	33	design	design	NOUN
fbem-21439	373	34	.	.	PUNCT
fbem-21439	373	35	cham	cham	PROPN
fbem-21439	373	36	:	:	PUNCT
fbem-21439	373	37	springer	springer	NOUN
fbem-21439	373	38	international	international	ADJ
fbem-21439	373	39	publishing	publishing	NOUN
fbem-21439	373	40	,	,	PUNCT
fbem-21439	373	41	2020	2020	NUM
fbem-21439	373	42	:	:	PUNCT
fbem-21439	373	43	175189	175189	NUM
fbem-21439	373	44	.	.	PUNCT
fbem-21439	374	1	[	[	X
fbem-21439	374	2	4	4	NUM
fbem-21439	374	3	]	]	X
fbem-21439	374	4	ervin	ervin	PROPN
fbem-21439	374	5	l.	l.	PROPN
fbem-21439	374	6	survey	survey	PROPN
fbem-21439	374	7	:	:	PUNCT
fbem-21439	374	8	consumers	consumer	NOUN
fbem-21439	374	9	say	say	VERB
fbem-21439	374	10	no	no	INTJ
fbem-21439	374	11	to	to	ADP
fbem-21439	374	12	chatbot	chatbot	NOUN
fbem-21439	374	13	silos	silo	NOUN
fbem-21439	374	14	(	(	PUNCT
fbem-21439	374	15	2018	2018	NUM
fbem-21439	374	16	-	-	SYM
fbem-21439	374	17	0207	0207	NUM
fbem-21439	374	18	)	)	PUNCT
fbem-21439	374	19	.	.	PUNCT
fbem-21439	375	1	https://www.chatbots.org/conversational/agent/chatbots.org_r	https://www.chatbots.org/conversational/agent/chatbots.org_r	ADV
fbem-21439	375	2	eport_consumers_chatbot_usage_uk_us/.	eport_consumers_chatbot_usage_uk_us/.	NOUN
fbem-21439	375	3	[	[	X
fbem-21439	375	4	5	5	NUM
fbem-21439	375	5	]	]	PUNCT
fbem-21439	375	6	hubona	hubona	NOUN
fbem-21439	375	7	g	g	PROPN
fbem-21439	375	8	s	s	PROPN
fbem-21439	375	9	,	,	PUNCT
fbem-21439	375	10	kennick	kennick	PROPN
fbem-21439	375	11	e.	e.	PROPN
fbem-21439	376	1	the	the	DET
fbem-21439	376	2	influence	influence	NOUN
fbem-21439	376	3	of	of	ADP
fbem-21439	376	4	external	external	ADJ
fbem-21439	376	5	variables	variable	NOUN
fbem-21439	376	6	on	on	ADP
fbem-21439	376	7	information	information	NOUN
fbem-21439	376	8	technology	technology	NOUN
fbem-21439	376	9	usage	usage	NOUN
fbem-21439	376	10	behavior[c]//proceedings	behavior[c]//proceeding	NOUN
fbem-21439	376	11	of	of	ADP
fbem-21439	376	12	hicss-29	hicss-29	PROPN
fbem-21439	376	13	:	:	PUNCT
fbem-21439	376	14	29th	29th	ADJ
fbem-21439	376	15	hawaii	hawaii	PROPN
fbem-21439	376	16	international	international	ADJ
fbem-21439	376	17	conference	conference	NOUN
fbem-21439	376	18	on	on	ADP
fbem-21439	376	19	system	system	NOUN
fbem-21439	376	20	sciences	sciences	PROPN
fbem-21439	376	21	.	.	PUNCT
fbem-21439	377	1	ieee	ieee	PROPN
fbem-21439	377	2	,	,	PUNCT
fbem-21439	377	3	1996	1996	NUM
fbem-21439	377	4	,	,	PUNCT
fbem-21439	377	5	4	4	NUM
fbem-21439	377	6	:	:	SYM
fbem-21439	377	7	166	166	NUM
fbem-21439	377	8	-	-	SYM
fbem-21439	377	9	175	175	NUM
fbem-21439	377	10	.	.	PUNCT
fbem-21439	378	1	[	[	X
fbem-21439	378	2	6	6	X
fbem-21439	378	3	]	]	X
fbem-21439	378	4	davis	davis	PROPN
fbem-21439	378	5	f	f	PROPN
fbem-21439	378	6	d.	d.	PROPN
fbem-21439	378	7	perceived	perceive	VERB
fbem-21439	378	8	usefulness	usefulness	NOUN
fbem-21439	378	9	,	,	PUNCT
fbem-21439	378	10	perceived	perceive	VERB
fbem-21439	378	11	ease	ease	NOUN
fbem-21439	378	12	of	of	ADP
fbem-21439	378	13	use	use	NOUN
fbem-21439	378	14	,	,	PUNCT
fbem-21439	378	15	and	and	CCONJ
fbem-21439	378	16	user	user	NOUN
fbem-21439	378	17	acceptance	acceptance	NOUN
fbem-21439	378	18	of	of	ADP
fbem-21439	378	19	information	information	NOUN
fbem-21439	378	20	technology[j	technology[j	NOUN
fbem-21439	378	21	]	]	PUNCT
fbem-21439	378	22	.	.	PUNCT
fbem-21439	379	1	mis	mis	PROPN
fbem-21439	379	2	quarterly	quarterly	PROPN
fbem-21439	379	3	,	,	PUNCT
fbem-21439	379	4	1989	1989	NUM
fbem-21439	379	5	:	:	PUNCT
fbem-21439	379	6	319	319	NUM
fbem-21439	379	7	-	-	SYM
fbem-21439	379	8	340	340	NUM
fbem-21439	379	9	.	.	PUNCT
fbem-21439	380	1	[	[	X
fbem-21439	380	2	7	7	X
fbem-21439	380	3	]	]	X
fbem-21439	380	4	lin	lin	PROPN
fbem-21439	380	5	g	g	PROPN
fbem-21439	380	6	t	t	PROPN
fbem-21439	380	7	r	r	PROPN
fbem-21439	380	8	,	,	PUNCT
fbem-21439	380	9	sun	sun	PROPN
fbem-21439	380	10	c	c	PROPN
fbem-21439	380	11	c.	c.	PROPN
fbem-21439	380	12	factors	factor	NOUN
fbem-21439	380	13	influencing	influence	VERB
fbem-21439	380	14	satisfaction	satisfaction	NOUN
fbem-21439	380	15	and	and	CCONJ
fbem-21439	380	16	loyalty	loyalty	NOUN
fbem-21439	380	17	in	in	ADP
fbem-21439	380	18	online	online	ADJ
fbem-21439	380	19	shopping	shopping	NOUN
fbem-21439	380	20	:	:	PUNCT
fbem-21439	380	21	an	an	DET
fbem-21439	380	22	integrated	integrated	ADJ
fbem-21439	380	23	model[j	model[j	NOUN
fbem-21439	380	24	]	]	X
fbem-21439	380	25	.	.	PUNCT
fbem-21439	381	1	online	online	PROPN
fbem-21439	381	2	information	information	PROPN
fbem-21439	381	3	review	review	PROPN
fbem-21439	381	4	,	,	PUNCT
fbem-21439	381	5	2009	2009	NUM
fbem-21439	381	6	,	,	PUNCT
fbem-21439	381	7	33(3	33(3	NUM
fbem-21439	381	8	):	):	PUNCT
fbem-21439	381	9	458	458	NUM
fbem-21439	381	10	-	-	SYM
fbem-21439	381	11	475	475	NUM
fbem-21439	381	12	.	.	PUNCT
fbem-21439	382	1	[	[	X
fbem-21439	382	2	8	8	NUM
fbem-21439	382	3	]	]	PUNCT
fbem-21439	382	4	szymanski	szymanski	ADJ
fbem-21439	382	5	d	d	PROPN
fbem-21439	382	6	m	m	PROPN
fbem-21439	382	7	,	,	PUNCT
fbem-21439	382	8	hise	hise	ADV
fbem-21439	382	9	r	r	NOUN
fbem-21439	382	10	t.	t.	NOUN
fbem-21439	382	11	e	e	NOUN
fbem-21439	382	12	-	-	NOUN
fbem-21439	382	13	satisfaction	satisfaction	NOUN
fbem-21439	382	14	:	:	PUNCT
fbem-21439	382	15	an	an	DET
fbem-21439	382	16	initial	initial	ADJ
fbem-21439	382	17	examination[j	examination[j	NOUN
fbem-21439	382	18	]	]	PUNCT
fbem-21439	382	19	.	.	PUNCT
fbem-21439	383	1	journal	journal	PROPN
fbem-21439	383	2	of	of	ADP
fbem-21439	383	3	retailing	retailing	NOUN
fbem-21439	383	4	,	,	PUNCT
fbem-21439	383	5	2000	2000	NUM
fbem-21439	383	6	,	,	PUNCT
fbem-21439	383	7	76(3	76(3	NUM
fbem-21439	383	8	):	):	PUNCT
fbem-21439	383	9	309	309	NUM
fbem-21439	383	10	-	-	SYM
fbem-21439	383	11	322	322	NUM
fbem-21439	383	12	.	.	PUNCT
fbem-21439	384	1	[	[	X
fbem-21439	384	2	9	9	NUM
fbem-21439	384	3	]	]	PUNCT
fbem-21439	384	4	bansal	bansal	NOUN
fbem-21439	384	5	h	h	PROPN
fbem-21439	384	6	s	s	PROPN
fbem-21439	384	7	,	,	PUNCT
fbem-21439	384	8	mcdougall	mcdougall	PROPN
fbem-21439	384	9	g	g	PROPN
fbem-21439	384	10	h	h	NOUN
fbem-21439	384	11	g	g	NOUN
fbem-21439	384	12	,	,	PUNCT
fbem-21439	384	13	dikolli	dikolli	PROPN
fbem-21439	384	14	s	s	PROPN
fbem-21439	384	15	s	s	PROPN
fbem-21439	384	16	,	,	PUNCT
fbem-21439	384	17	et	et	PROPN
fbem-21439	384	18	al	al	PROPN
fbem-21439	384	19	.	.	PUNCT
fbem-21439	385	1	relating	relate	VERB
fbem-21439	385	2	e‐	e‐	PROPN
fbem-21439	385	3	satisfaction	satisfaction	NOUN
fbem-21439	385	4	to	to	ADP
fbem-21439	385	5	behavioral	behavioral	ADJ
fbem-21439	385	6	outcomes	outcome	NOUN
fbem-21439	385	7	:	:	PUNCT
fbem-21439	385	8	an	an	DET
fbem-21439	385	9	empirical	empirical	ADJ
fbem-21439	385	10	study[j	study[j	NOUN
fbem-21439	385	11	]	]	PUNCT
fbem-21439	385	12	.	.	PUNCT
fbem-21439	386	1	journal	journal	PROPN
fbem-21439	386	2	of	of	ADP
fbem-21439	386	3	services	service	NOUN
fbem-21439	386	4	marketing	marketing	NOUN
fbem-21439	386	5	,	,	PUNCT
fbem-21439	386	6	2004	2004	NUM
fbem-21439	386	7	,	,	PUNCT
fbem-21439	386	8	18(4	18(4	NUM
fbem-21439	386	9	):	):	PUNCT
fbem-21439	386	10	290	290	NUM
fbem-21439	386	11	-	-	SYM
fbem-21439	386	12	302	302	NUM
fbem-21439	386	13	.	.	PUNCT
fbem-21439	387	1	[	[	X
fbem-21439	387	2	10	10	NUM
fbem-21439	387	3	]	]	X
fbem-21439	387	4	hubona	hubona	PROPN
fbem-21439	387	5	g	g	PROPN
fbem-21439	387	6	s	s	PROPN
fbem-21439	387	7	,	,	PUNCT
fbem-21439	387	8	geitz	geitz	PROPN
fbem-21439	387	9	s.	s.	PROPN
fbem-21439	387	10	external	external	PROPN
fbem-21439	387	11	variables	variable	NOUN
fbem-21439	387	12	,	,	PUNCT
fbem-21439	387	13	beliefs	belief	NOUN
fbem-21439	387	14	,	,	PUNCT
fbem-21439	387	15	attitudes	attitude	NOUN
fbem-21439	387	16	and	and	CCONJ
fbem-21439	387	17	information	information	NOUN
fbem-21439	387	18	technology	technology	NOUN
fbem-21439	387	19	usage	usage	NOUN
fbem-21439	387	20	behavior[c]//proceedings	behavior[c]//proceeding	NOUN
fbem-21439	387	21	of	of	ADP
fbem-21439	387	22	the	the	DET
fbem-21439	387	23	thirtieth	thirtieth	ADJ
fbem-21439	387	24	hawaii	hawaii	PROPN
fbem-21439	387	25	international	international	ADJ
fbem-21439	387	26	conference	conference	NOUN
fbem-21439	387	27	on	on	ADP
fbem-21439	387	28	system	system	NOUN
fbem-21439	387	29	sciences	sciences	PROPN
fbem-21439	387	30	.	.	PUNCT
fbem-21439	388	1	ieee	ieee	PROPN
fbem-21439	388	2	,	,	PUNCT
fbem-21439	388	3	1997	1997	NUM
fbem-21439	388	4	,	,	PUNCT
fbem-21439	388	5	3	3	NUM
fbem-21439	388	6	:	:	SYM
fbem-21439	388	7	21	21	NUM
fbem-21439	388	8	-	-	SYM
fbem-21439	388	9	28	28	NUM
fbem-21439	388	10	.	.	PUNCT
fbem-21439	389	1	[	[	X
fbem-21439	389	2	11	11	NUM
fbem-21439	389	3	]	]	X
fbem-21439	389	4	venkatesh	venkatesh	NOUN
fbem-21439	389	5	v.	v.	ADP
fbem-21439	389	6	determinants	determinant	NOUN
fbem-21439	389	7	of	of	ADP
fbem-21439	389	8	perceived	perceive	VERB
fbem-21439	389	9	ease	ease	NOUN
fbem-21439	389	10	of	of	ADP
fbem-21439	389	11	use	use	NOUN
fbem-21439	389	12	:	:	PUNCT
fbem-21439	389	13	integrating	integrate	VERB
fbem-21439	389	14	control	control	NOUN
fbem-21439	389	15	,	,	PUNCT
fbem-21439	389	16	intrinsic	intrinsic	ADJ
fbem-21439	389	17	motivation	motivation	NOUN
fbem-21439	389	18	,	,	PUNCT
fbem-21439	389	19	and	and	CCONJ
fbem-21439	389	20	emotion	emotion	NOUN
fbem-21439	389	21	into	into	ADP
fbem-21439	389	22	the	the	DET
fbem-21439	389	23	technology	technology	NOUN
fbem-21439	389	24	acceptance	acceptance	NOUN
fbem-21439	389	25	model[j	model[j	PROPN
fbem-21439	389	26	]	]	PUNCT
fbem-21439	389	27	.	.	PUNCT
fbem-21439	390	1	information	information	NOUN
fbem-21439	390	2	systems	system	NOUN
fbem-21439	390	3	research	research	NOUN
fbem-21439	390	4	,	,	PUNCT
fbem-21439	390	5	2000	2000	NUM
fbem-21439	390	6	,	,	PUNCT
fbem-21439	390	7	11(4	11(4	NUM
fbem-21439	390	8	):	):	PUNCT
fbem-21439	390	9	342	342	NUM
fbem-21439	390	10	-	-	SYM
fbem-21439	390	11	365	365	NUM
fbem-21439	390	12	.	.	PUNCT
fbem-21439	391	1	[	[	X
fbem-21439	391	2	12	12	NUM
fbem-21439	391	3	]	]	X
fbem-21439	391	4	burton	burton	PROPN
fbem-21439	391	5	-	-	PUNCT
fbem-21439	391	6	jones	jones	PROPN
fbem-21439	391	7	a	a	PROPN
fbem-21439	391	8	,	,	PUNCT
fbem-21439	391	9	hubona	hubona	PROPN
fbem-21439	391	10	g	g	PROPN
fbem-21439	391	11	s.	s.	PROPN
fbem-21439	391	12	individual	individual	PROPN
fbem-21439	391	13	differences	difference	NOUN
fbem-21439	391	14	and	and	CCONJ
fbem-21439	391	15	usage	usage	NOUN
fbem-21439	391	16	behavior	behavior	NOUN
fbem-21439	391	17	:	:	PUNCT
fbem-21439	391	18	revisiting	revisit	VERB
fbem-21439	391	19	a	a	DET
fbem-21439	391	20	technology	technology	NOUN
fbem-21439	391	21	acceptance	acceptance	NOUN
fbem-21439	391	22	model	model	NOUN
fbem-21439	391	23	assumption[j	assumption[j	PROPN
fbem-21439	391	24	]	]	PUNCT
fbem-21439	391	25	.	.	PUNCT
fbem-21439	392	1	acm	acm	PROPN
fbem-21439	392	2	sigmis	sigmis	PROPN
fbem-21439	392	3	database	database	PROPN
fbem-21439	392	4	:	:	PUNCT
fbem-21439	392	5	the	the	DET
fbem-21439	392	6	database	database	NOUN
fbem-21439	392	7	for	for	ADP
fbem-21439	392	8	advances	advance	NOUN
fbem-21439	392	9	in	in	ADP
fbem-21439	392	10	information	information	NOUN
fbem-21439	392	11	systems	system	NOUN
fbem-21439	392	12	,	,	PUNCT
fbem-21439	392	13	2005	2005	NUM
fbem-21439	392	14	,	,	PUNCT
fbem-21439	392	15	36(2	36(2	NUM
fbem-21439	392	16	):	):	PUNCT
fbem-21439	392	17	58	58	NUM
fbem-21439	392	18	-	-	SYM
fbem-21439	392	19	77	77	NUM
fbem-21439	392	20	.	.	PUNCT
fbem-21439	393	1	[	[	X
fbem-21439	393	2	13	13	NUM
fbem-21439	393	3	]	]	PUNCT
fbem-21439	393	4	hubona	hubona	NOUN
fbem-21439	393	5	g	g	PROPN
fbem-21439	393	6	s	s	PROPN
fbem-21439	393	7	,	,	PUNCT
fbem-21439	393	8	burton	burton	PROPN
fbem-21439	393	9	-	-	PUNCT
fbem-21439	393	10	jones	jones	PROPN
fbem-21439	393	11	a.	a.	PROPN
fbem-21439	393	12	modeling	model	VERB
fbem-21439	393	13	the	the	DET
fbem-21439	393	14	user	user	NOUN
fbem-21439	393	15	acceptance	acceptance	NOUN
fbem-21439	393	16	of	of	ADP
fbem-21439	393	17	e	e	ADJ
fbem-21439	393	18	-	-	ADJ
fbem-21439	393	19	mail[c]//36th	mail[c]//36th	ADJ
fbem-21439	393	20	annual	annual	ADJ
fbem-21439	393	21	hawaii	hawaii	PROPN
fbem-21439	393	22	international	international	ADJ
fbem-21439	393	23	conference	conference	NOUN
fbem-21439	393	24	on	on	ADP
fbem-21439	393	25	system	system	NOUN
fbem-21439	393	26	sciences	science	NOUN
fbem-21439	393	27	,	,	PUNCT
fbem-21439	393	28	2003	2003	NUM
fbem-21439	393	29	.	.	PUNCT
fbem-21439	394	1	proceedings	proceeding	NOUN
fbem-21439	394	2	of	of	ADP
fbem-21439	394	3	the	the	DET
fbem-21439	394	4	.	.	PUNCT
fbem-21439	394	5	ieee	ieee	PROPN
fbem-21439	394	6	,	,	PUNCT
fbem-21439	394	7	2003	2003	NUM
fbem-21439	394	8	:	:	PUNCT
fbem-21439	394	9	10	10	NUM
fbem-21439	394	10	pp	pp	NOUN
fbem-21439	394	11	.	.	PUNCT
fbem-21439	395	1	[	[	X
fbem-21439	395	2	14	14	NUM
fbem-21439	395	3	]	]	X
fbem-21439	395	4	mckinney	mckinney	PROPN
fbem-21439	395	5	v	v	PROPN
fbem-21439	395	6	,	,	PUNCT
fbem-21439	395	7	yoon	yoon	PROPN
fbem-21439	395	8	k	k	PROPN
fbem-21439	395	9	,	,	PUNCT
fbem-21439	395	10	zahedi	zahedi	PROPN
fbem-21439	395	11	f	f	PROPN
fbem-21439	395	12	m.	m.	NOUN
fbem-21439	395	13	the	the	DET
fbem-21439	395	14	measurement	measurement	NOUN
fbem-21439	395	15	of	of	ADP
fbem-21439	395	16	webcustomer	webcustomer	PROPN
fbem-21439	395	17	satisfaction	satisfaction	NOUN
fbem-21439	395	18	:	:	PUNCT
fbem-21439	395	19	an	an	DET
fbem-21439	395	20	expectation	expectation	NOUN
fbem-21439	395	21	and	and	CCONJ
fbem-21439	395	22	disconfirmation	disconfirmation	NOUN
fbem-21439	395	23	approach[j	approach[j	PROPN
fbem-21439	395	24	]	]	PUNCT
fbem-21439	395	25	.	.	PUNCT
fbem-21439	396	1	information	information	NOUN
fbem-21439	396	2	systems	system	NOUN
fbem-21439	396	3	research	research	NOUN
fbem-21439	396	4	,	,	PUNCT
fbem-21439	396	5	2002	2002	NUM
fbem-21439	396	6	,	,	PUNCT
fbem-21439	396	7	13(3	13(3	NUM
fbem-21439	396	8	):	):	PUNCT
fbem-21439	396	9	296315	296315	NUM
fbem-21439	396	10	.	.	PUNCT
fbem-21439	397	1	[	[	X
fbem-21439	397	2	15	15	NUM
fbem-21439	397	3	]	]	X
fbem-21439	397	4	pudjihardjo	pudjihardjo	PROPN
fbem-21439	397	5	m	m	NOUN
fbem-21439	397	6	c	c	NOUN
fbem-21439	397	7	,	,	PUNCT
fbem-21439	397	8	wijaya	wijaya	PROPN
fbem-21439	397	9	h	h	PROPN
fbem-21439	397	10	,	,	PUNCT
fbem-21439	397	11	remiasa	remiasa	PROPN
fbem-21439	397	12	m.	m.	NOUN
fbem-21439	397	13	analisa	analisa	NOUN
fbem-21439	397	14	pengaruh	pengaruh	NOUN
fbem-21439	397	15	kepercayaan	kepercayaan	PROPN
fbem-21439	397	16	,	,	PUNCT
fbem-21439	397	17	kemudahan	kemudahan	PROPN
fbem-21439	397	18	,	,	PUNCT
fbem-21439	397	19	kualitas	kualitas	PROPN
fbem-21439	397	20	informasi	informasi	PROPN
fbem-21439	397	21	,	,	PUNCT
fbem-21439	397	22	dan	dan	PROPN
fbem-21439	397	23	tampilan	tampilan	PROPN
fbem-21439	397	24	produk	produk	PROPN
fbem-21439	397	25	terhadap	terhadap	PROPN
fbem-21439	397	26	keputusan	keputusan	PROPN
fbem-21439	397	27	pembelian	pembelian	PROPN
fbem-21439	397	28	melalui	melalui	PROPN
fbem-21439	397	29	pemasaran	pemasaran	PROPN
fbem-21439	397	30	di	di	PROPN
fbem-21439	397	31	media	media	PROPN
fbem-21439	397	32	sosial	sosial	NOUN
fbem-21439	397	33	(	(	PUNCT
fbem-21439	397	34	studi	studi	PROPN
fbem-21439	397	35	pada	pada	PROPN
fbem-21439	397	36	pengguna	pengguna	PROPN
fbem-21439	397	37	media	media	PROPN
fbem-21439	397	38	sosial	sosial	PROPN
fbem-21439	397	39	di	di	X
fbem-21439	397	40	shapeharve)[j	shapeharve)[j	PROPN
fbem-21439	397	41	]	]	PUNCT
fbem-21439	397	42	.	.	PUNCT
fbem-21439	398	1	jurnal	jurnal	PROPN
fbem-21439	398	2	hospitality	hospitality	PROPN
fbem-21439	398	3	dan	dan	PROPN
fbem-21439	398	4	manajemen	manajemen	PROPN
fbem-21439	398	5	jasa	jasa	PROPN
fbem-21439	398	6	,	,	PUNCT
fbem-21439	398	7	2015	2015	NUM
fbem-21439	398	8	,	,	PUNCT
fbem-21439	398	9	3(2	3(2	NUM
fbem-21439	398	10	):	):	PUNCT
fbem-21439	398	11	364	364	NUM
fbem-21439	398	12	-	-	SYM
fbem-21439	398	13	379	379	NUM
fbem-21439	398	14	.	.	PUNCT
fbem-21439	399	1	[	[	X
fbem-21439	399	2	16	16	NUM
fbem-21439	399	3	]	]	X
fbem-21439	399	4	kim	kim	PROPN
fbem-21439	399	5	m	m	PROPN
fbem-21439	399	6	j	j	PROPN
fbem-21439	399	7	,	,	PUNCT
fbem-21439	399	8	chung	chung	PROPN
fbem-21439	399	9	n	n	CCONJ
fbem-21439	399	10	,	,	PUNCT
fbem-21439	399	11	lee	lee	PROPN
fbem-21439	399	12	c	c	PROPN
fbem-21439	399	13	k	k	PROPN
fbem-21439	399	14	,	,	PUNCT
fbem-21439	399	15	et	et	PROPN
fbem-21439	399	16	al	al	PROPN
fbem-21439	399	17	.	.	PUNCT
fbem-21439	399	18	dual	dual	ADJ
fbem-21439	399	19	-	-	PUNCT
fbem-21439	399	20	route	route	NOUN
fbem-21439	399	21	of	of	ADP
fbem-21439	399	22	persuasive	persuasive	ADJ
fbem-21439	399	23	communications	communication	NOUN
fbem-21439	399	24	in	in	ADP
fbem-21439	399	25	mobile	mobile	ADJ
fbem-21439	399	26	tourism	tourism	NOUN
fbem-21439	399	27	shopping[j	shopping[j	NOUN
fbem-21439	399	28	]	]	PUNCT
fbem-21439	399	29	.	.	PUNCT
fbem-21439	400	1	telematics	telematic	NOUN
fbem-21439	400	2	and	and	CCONJ
fbem-21439	400	3	informatics	informatic	NOUN
fbem-21439	400	4	,	,	PUNCT
fbem-21439	400	5	2016	2016	NUM
fbem-21439	400	6	,	,	PUNCT
fbem-21439	400	7	33(2	33(2	NUM
fbem-21439	400	8	):	):	PUNCT
fbem-21439	400	9	293	293	NUM
fbem-21439	400	10	-	-	SYM
fbem-21439	400	11	308	308	NUM
fbem-21439	400	12	.	.	PUNCT
fbem-21439	401	1	[	[	X
fbem-21439	401	2	17	17	NUM
fbem-21439	401	3	]	]	X
fbem-21439	401	4	chen	chen	PROPN
fbem-21439	401	5	c	c	PROPN
fbem-21439	401	6	w	w	PROPN
fbem-21439	401	7	,	,	PUNCT
fbem-21439	401	8	chen	chen	PROPN
fbem-21439	401	9	w	w	PROPN
fbem-21439	401	10	c	c	PROPN
fbem-21439	401	11	,	,	PUNCT
fbem-21439	401	12	chen	chen	PROPN
fbem-21439	401	13	w	w	PROPN
fbem-21439	401	14	k.	k.	PROPN
fbem-21439	401	15	understanding	understand	VERB
fbem-21439	401	16	the	the	DET
fbem-21439	401	17	effects	effect	NOUN
fbem-21439	401	18	of	of	ADP
fbem-21439	401	19	ewom	ewom	NOUN
fbem-21439	401	20	on	on	ADP
fbem-21439	401	21	cosmetic	cosmetic	ADJ
fbem-21439	401	22	consumer	consumer	NOUN
fbem-21439	401	23	behavioral	behavioral	NOUN
fbem-21439	401	24	intention[j	intention[j	PROPN
fbem-21439	401	25	]	]	PUNCT
fbem-21439	401	26	.	.	PUNCT
fbem-21439	402	1	international	international	ADJ
fbem-21439	402	2	journal	journal	PROPN
fbem-21439	402	3	of	of	ADP
fbem-21439	402	4	electronic	electronic	ADJ
fbem-21439	402	5	commerce	commerce	NOUN
fbem-21439	402	6	studies	study	NOUN
fbem-21439	402	7	,	,	PUNCT
fbem-21439	402	8	2014	2014	NUM
fbem-21439	402	9	,	,	PUNCT
fbem-21439	402	10	5(1	5(1	NUM
fbem-21439	402	11	):	):	PUNCT
fbem-21439	402	12	97	97	NUM
fbem-21439	402	13	-	-	SYM
fbem-21439	402	14	102	102	NUM
fbem-21439	402	15	.	.	PUNCT
fbem-21439	403	1	[	[	X
fbem-21439	403	2	18	18	NUM
fbem-21439	403	3	]	]	X
fbem-21439	403	4	mckinney	mckinney	PROPN
fbem-21439	403	5	v	v	PROPN
fbem-21439	403	6	,	,	PUNCT
fbem-21439	403	7	yoon	yoon	PROPN
fbem-21439	403	8	k	k	PROPN
fbem-21439	403	9	,	,	PUNCT
fbem-21439	403	10	zahedi	zahedi	PROPN
fbem-21439	403	11	f	f	PROPN
fbem-21439	403	12	m.	m.	NOUN
fbem-21439	403	13	the	the	DET
fbem-21439	403	14	measurement	measurement	NOUN
fbem-21439	403	15	of	of	ADP
fbem-21439	403	16	webcustomer	webcustomer	PROPN
fbem-21439	403	17	satisfaction	satisfaction	NOUN
fbem-21439	403	18	:	:	PUNCT
fbem-21439	403	19	an	an	DET
fbem-21439	403	20	expectation	expectation	NOUN
fbem-21439	403	21	and	and	CCONJ
fbem-21439	403	22	disconfirmation	disconfirmation	NOUN
fbem-21439	403	23	approach[j	approach[j	PROPN
fbem-21439	403	24	]	]	PUNCT
fbem-21439	403	25	.	.	PUNCT
fbem-21439	404	1	information	information	NOUN
fbem-21439	404	2	systems	system	NOUN
fbem-21439	404	3	research	research	NOUN
fbem-21439	404	4	,	,	PUNCT
fbem-21439	404	5	2002	2002	NUM
fbem-21439	404	6	,	,	PUNCT
fbem-21439	404	7	13(3	13(3	NUM
fbem-21439	404	8	):	):	PUNCT
fbem-21439	404	9	296315	296315	NUM
fbem-21439	404	10	.	.	PUNCT
fbem-21439	405	1	[	[	X
fbem-21439	405	2	19	19	NUM
fbem-21439	405	3	]	]	X
fbem-21439	405	4	dillon	dillon	PROPN
fbem-21439	405	5	a.	a.	PROPN
fbem-21439	405	6	user	user	PROPN
fbem-21439	405	7	acceptance	acceptance	NOUN
fbem-21439	405	8	of	of	ADP
fbem-21439	405	9	information	information	NOUN
fbem-21439	405	10	technology[m	technology[m	NUM
fbem-21439	405	11	]	]	PUNCT
fbem-21439	405	12	.	.	PUNCT
fbem-21439	406	1	london	london	PROPN
fbem-21439	406	2	:	:	PUNCT
fbem-21439	406	3	taylor	taylor	PROPN
fbem-21439	406	4	and	and	CCONJ
fbem-21439	406	5	francis	francis	PROPN
fbem-21439	406	6	,	,	PUNCT
fbem-21439	406	7	2001	2001	NUM
fbem-21439	406	8	.	.	PUNCT
fbem-21439	407	1	[	[	X
fbem-21439	407	2	20	20	NUM
fbem-21439	407	3	]	]	X
fbem-21439	407	4	bandura	bandura	PROPN
fbem-21439	407	5	a.	a.	PROPN
fbem-21439	407	6	social	social	PROPN
fbem-21439	407	7	foundations	foundation	NOUN
fbem-21439	407	8	of	of	ADP
fbem-21439	407	9	thought	thought	NOUN
fbem-21439	407	10	and	and	CCONJ
fbem-21439	407	11	action[j	action[j	PROPN
fbem-21439	407	12	]	]	PUNCT
fbem-21439	407	13	.	.	PUNCT
fbem-21439	408	1	englewood	englewood	PROPN
fbem-21439	408	2	cliffs	cliffs	PROPN
fbem-21439	408	3	,	,	PUNCT
fbem-21439	408	4	nj	nj	PROPN
fbem-21439	408	5	,	,	PUNCT
fbem-21439	408	6	1986	1986	NUM
fbem-21439	408	7	,	,	PUNCT
fbem-21439	408	8	1986(23	1986(23	PROPN
fbem-21439	408	9	-	-	SYM
fbem-21439	408	10	28	28	NUM
fbem-21439	408	11	):	):	PUNCT
fbem-21439	408	12	2	2	NUM
fbem-21439	408	13	.	.	PUNCT
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fbem-21439	409	2	21	21	NUM
fbem-21439	409	3	]	]	PUNCT
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fbem-21439	409	5	d	d	PROPN
fbem-21439	409	6	r	r	PROPN
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fbem-21439	409	8	higgins	higgins	PROPN
fbem-21439	409	9	c	c	NOUN
fbem-21439	409	10	a.	a.	NOUN
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fbem-21439	409	12	of	of	ADP
fbem-21439	409	13	social	social	ADJ
fbem-21439	409	14	cognitive	cognitive	ADJ
fbem-21439	409	15	theory	theory	NOUN
fbem-21439	409	16	to	to	ADP
fbem-21439	409	17	training	training	NOUN
fbem-21439	409	18	for	for	ADP
fbem-21439	409	19	computer	computer	NOUN
fbem-21439	409	20	skills[j	skills[j	NOUN
fbem-21439	409	21	]	]	PUNCT
fbem-21439	409	22	.	.	PUNCT
fbem-21439	409	23	information	information	NOUN
fbem-21439	409	24	systems	system	NOUN
fbem-21439	409	25	research	research	NOUN
fbem-21439	409	26	,	,	PUNCT
fbem-21439	409	27	1995	1995	NUM
fbem-21439	409	28	,	,	PUNCT
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fbem-21439	409	30	):	):	PUNCT
fbem-21439	409	31	118	118	NUM
fbem-21439	409	32	-	-	SYM
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fbem-21439	409	34	.	.	PUNCT
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fbem-21439	410	2	22	22	NUM
fbem-21439	410	3	]	]	X
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fbem-21439	410	5	m	m	PROPN
fbem-21439	410	6	l.	l.	PROPN
fbem-21439	410	7	technology	technology	PROPN
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fbem-21439	410	9	,	,	PUNCT
fbem-21439	410	10	internet	internet	NOUN
fbem-21439	410	11	self‐efficacy	self‐efficacy	NOUN
fbem-21439	410	12	and	and	CCONJ
fbem-21439	410	13	computing	compute	VERB
fbem-21439	410	14	experience	experience	NOUN
fbem-21439	410	15	of	of	ADP
fbem-21439	410	16	professional	professional	ADJ
fbem-21439	410	17	accounting	accounting	PROPN
fbem-21439	410	18	students[j	students[j	PROPN
fbem-21439	410	19	]	]	PUNCT
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fbem-21439	411	2	-	-	PUNCT
fbem-21439	411	3	wide	wide	ADJ
fbem-21439	411	4	information	information	NOUN
fbem-21439	411	5	systems	system	NOUN
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fbem-21439	411	8	,	,	PUNCT
fbem-21439	411	9	25(1	25(1	NUM
fbem-21439	411	10	):	):	PUNCT
fbem-21439	411	11	18	18	NUM
fbem-21439	411	12	-	-	SYM
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fbem-21439	412	2	23	23	NUM
fbem-21439	412	3	]	]	X
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fbem-21439	412	5	v	v	PROPN
fbem-21439	412	6	,	,	PUNCT
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fbem-21439	412	8	f	f	PROPN
fbem-21439	412	9	d.	d.	PROPN
fbem-21439	412	10	a	a	DET
fbem-21439	412	11	model	model	NOUN
fbem-21439	412	12	of	of	ADP
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fbem-21439	412	14	antecedents	antecedent	NOUN
fbem-21439	412	15	of	of	ADP
fbem-21439	412	16	perceived	perceive	VERB
fbem-21439	412	17	ease	ease	NOUN
fbem-21439	412	18	of	of	ADP
fbem-21439	412	19	use	use	NOUN
fbem-21439	412	20	:	:	PUNCT
fbem-21439	412	21	development	development	NOUN
fbem-21439	412	22	and	and	CCONJ
fbem-21439	412	23	test[j	test[j	NOUN
fbem-21439	412	24	]	]	PUNCT
fbem-21439	412	25	.	.	PUNCT
fbem-21439	413	1	decision	decision	NOUN
fbem-21439	413	2	sciences	science	NOUN
fbem-21439	413	3	,	,	PUNCT
fbem-21439	413	4	1996	1996	NUM
fbem-21439	413	5	,	,	PUNCT
fbem-21439	413	6	27(3	27(3	NUM
fbem-21439	413	7	):	):	PUNCT
fbem-21439	413	8	451	451	NUM
fbem-21439	413	9	-	-	SYM
fbem-21439	413	10	481	481	NUM
fbem-21439	413	11	.	.	PUNCT
fbem-21439	414	1	[	[	X
fbem-21439	414	2	24	24	NUM
fbem-21439	414	3	]	]	X
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fbem-21439	414	5	n	n	PROPN
fbem-21439	414	6	s	s	PROPN
fbem-21439	414	7	,	,	PUNCT
fbem-21439	414	8	huang	huang	PROPN
fbem-21439	414	9	h	h	PROPN
fbem-21439	414	10	y	y	PROPN
fbem-21439	414	11	,	,	PUNCT
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fbem-21439	414	13	y	y	PROPN
fbem-21439	414	14	c.	c.	PROPN
fbem-21439	414	15	factors	factor	NOUN
fbem-21439	414	16	affecting	affect	VERB
fbem-21439	414	17	usage	usage	NOUN
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fbem-21439	414	19	web	web	NOUN
fbem-21439	414	20	-	-	PUNCT
fbem-21439	414	21	based	base	VERB
fbem-21439	414	22	teachers	teacher	NOUN
fbem-21439	414	23	'	'	PART
fbem-21439	414	24	training	training	NOUN
fbem-21439	414	25	in	in	ADP
fbem-21439	414	26	elementary	elementary	ADJ
fbem-21439	414	27	and	and	CCONJ
fbem-21439	414	28	high	high	ADJ
fbem-21439	414	29	school[c]//international	school[c]//international	PROPN
fbem-21439	414	30	conference	conference	NOUN
fbem-21439	414	31	on	on	ADP
fbem-21439	414	32	computers	computer	NOUN
fbem-21439	414	33	in	in	ADP
fbem-21439	414	34	education	education	NOUN
fbem-21439	414	35	,	,	PUNCT
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fbem-21439	414	37	.	.	PUNCT
fbem-21439	415	1	proceedings	proceeding	NOUN
fbem-21439	415	2	.	.	PUNCT
fbem-21439	416	1	ieee	ieee	PROPN
fbem-21439	416	2	,	,	PUNCT
fbem-21439	416	3	2002	2002	NUM
fbem-21439	416	4	:	:	PUNCT
fbem-21439	416	5	589	589	NUM
fbem-21439	416	6	-	-	SYM
fbem-21439	416	7	592	592	NUM
fbem-21439	416	8	.	.	PUNCT
fbem-21439	417	1	[	[	X
fbem-21439	417	2	25	25	NUM
fbem-21439	417	3	]	]	X
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fbem-21439	417	5	v	v	PROPN
fbem-21439	417	6	,	,	PUNCT
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fbem-21439	417	8	f	f	PROPN
fbem-21439	417	9	d.	d.	PROPN
fbem-21439	417	10	a	a	DET
fbem-21439	417	11	theoretical	theoretical	ADJ
fbem-21439	417	12	extension	extension	NOUN
fbem-21439	417	13	of	of	ADP
fbem-21439	417	14	the	the	DET
fbem-21439	417	15	technology	technology	NOUN
fbem-21439	417	16	acceptance	acceptance	NOUN
fbem-21439	417	17	model	model	NOUN
fbem-21439	417	18	:	:	PUNCT
fbem-21439	417	19	four	four	NUM
fbem-21439	417	20	longitudinal	longitudinal	ADJ
fbem-21439	417	21	field	field	NOUN
fbem-21439	417	22	studies[j	studies[j	PROPN
fbem-21439	417	23	]	]	PUNCT
fbem-21439	417	24	.	.	PUNCT
fbem-21439	418	1	management	management	NOUN
fbem-21439	418	2	science	science	NOUN
fbem-21439	418	3	,	,	PUNCT
fbem-21439	418	4	2000	2000	NUM
fbem-21439	418	5	,	,	PUNCT
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fbem-21439	418	7	):	):	PUNCT
fbem-21439	418	8	186	186	NUM
fbem-21439	418	9	-	-	SYM
fbem-21439	418	10	204	204	NUM
fbem-21439	418	11	.	.	PUNCT
fbem-21439	419	1	[	[	X
fbem-21439	419	2	26	26	NUM
fbem-21439	419	3	]	]	X
fbem-21439	419	4	muslimah	muslimah	PROPN
fbem-21439	419	5	d	d	X
fbem-21439	419	6	a	a	PROPN
fbem-21439	419	7	,	,	PUNCT
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fbem-21439	419	9	m	m	PROPN
fbem-21439	419	10	n.	n.	PROPN
fbem-21439	419	11	pengaruh	pengaruh	NOUN
fbem-21439	419	12	computer	computer	NOUN
fbem-21439	419	13	self	self	NOUN
fbem-21439	419	14	-	-	PUNCT
fbem-21439	419	15	efficacy	efficacy	NOUN
fbem-21439	419	16	,	,	PUNCT
fbem-21439	419	17	subjective	subjective	ADJ
fbem-21439	419	18	norm	norm	NOUN
fbem-21439	419	19	,	,	PUNCT
fbem-21439	419	20	dan	dan	PROPN
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fbem-21439	419	23	terhadap	terhadap	PROPN
fbem-21439	419	24	penerimaan	penerimaan	PROPN
fbem-21439	419	25	womunity	womunity	PROPN
fbem-21439	419	26	oleh	oleh	PROPN
fbem-21439	419	27	nasabah	nasabah	PROPN
fbem-21439	419	28	wom	wom	PROPN
fbem-21439	419	29	finance[j	finance[j	PROPN
fbem-21439	419	30	]	]	PUNCT
fbem-21439	419	31	.	.	PUNCT
fbem-21439	420	1	jurnal	jurnal	PROPN
fbem-21439	420	2	profita	profita	PROPN
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fbem-21439	420	4	kajian	kajian	PROPN
fbem-21439	420	5	ilmu	ilmu	PROPN
fbem-21439	420	6	akuntansi	akuntansi	PROPN
fbem-21439	420	7	,	,	PUNCT
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fbem-21439	420	9	,	,	PUNCT
fbem-21439	420	10	4(8	4(8	NUM
fbem-21439	420	11	)	)	PUNCT
fbem-21439	420	12	.	.	PUNCT
fbem-21439	421	1	[	[	X
fbem-21439	421	2	27	27	NUM
fbem-21439	421	3	]	]	X
fbem-21439	421	4	venkatesh	venkatesh	PROPN
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fbem-21439	421	6	,	,	PUNCT
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fbem-21439	421	11	model	model	NOUN
fbem-21439	421	12	3	3	NUM
fbem-21439	421	13	and	and	CCONJ
fbem-21439	421	14	a	a	DET
fbem-21439	421	15	research	research	NOUN
fbem-21439	421	16	agenda	agenda	NOUN
fbem-21439	421	17	on	on	ADP
fbem-21439	421	18	interventions[j	interventions[j	NOUN
fbem-21439	421	19	]	]	PUNCT
fbem-21439	421	20	.	.	PUNCT
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fbem-21439	422	5	,	,	PUNCT
fbem-21439	422	6	39(2	39(2	NUM
fbem-21439	422	7	):	):	PUNCT
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fbem-21439	422	9	-	-	SYM
fbem-21439	422	10	315	315	NUM
fbem-21439	422	11	[	[	SYM
fbem-21439	422	12	28	28	NUM
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fbem-21439	422	17	perilaku	perilaku	PROPN
fbem-21439	422	18	minat	minat	PROPN
fbem-21439	422	19	menggunakan	menggunakan	PROPN
fbem-21439	422	20	mobile	mobile	PROPN
fbem-21439	422	21	payment	payment	PROPN
fbem-21439	422	22	dengan	dengan	PROPN
fbem-21439	422	23	pendekatan	pendekatan	PROPN
fbem-21439	422	24	technology	technology	PROPN
fbem-21439	422	25	acceptance	acceptance	NOUN
fbem-21439	422	26	model	model	NOUN
fbem-21439	422	27	3	3	NUM
fbem-21439	422	28	:	:	PUNCT
fbem-21439	422	29	studi	studi	PROPN
fbem-21439	422	30	pada	pada	PROPN
fbem-21439	422	31	pengguna	pengguna	PROPN
fbem-21439	422	32	aplikasi	aplikasi	PROPN
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fbem-21439	422	34	ovo[d	ovo[d	NOUN
fbem-21439	422	35	]	]	PUNCT
fbem-21439	422	36	.	.	PUNCT
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fbem-21439	423	4	,	,	PUNCT
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fbem-21439	424	2	29	29	NUM
fbem-21439	424	3	]	]	X
fbem-21439	424	4	ajzen	ajzen	NOUN
fbem-21439	424	5	i.	i.	NOUN
fbem-21439	424	6	the	the	DET
fbem-21439	424	7	theory	theory	NOUN
fbem-21439	424	8	of	of	ADP
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fbem-21439	424	10	behavior[j	behavior[j	NOUN
fbem-21439	424	11	]	]	PUNCT
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fbem-21439	425	9	,	,	PUNCT
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fbem-21439	425	11	):	):	PUNCT
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fbem-21439	426	23	]	]	PUNCT
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fbem-21439	427	11	.	.	PUNCT
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fbem-21439	428	3	]	]	X
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fbem-21439	428	6	a	a	PROPN
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fbem-21439	428	12	computer	computer	NOUN
fbem-21439	428	13	self	self	NOUN
fbem-21439	428	14	-	-	PUNCT
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fbem-21439	428	16	,	,	PUNCT
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fbem-21439	428	23	terhadap	terhadap	PROPN
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fbem-21439	428	25	242	242	NUM
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fbem-21439	428	27	oleh	oleh	PROPN
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fbem-21439	428	29	wom	wom	PROPN
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fbem-21439	428	31	]	]	PUNCT
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fbem-21439	429	10	4(8	4(8	NUM
fbem-21439	429	11	)	)	PUNCT
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fbem-21439	430	1	[	[	X
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fbem-21439	430	13	social	social	ADJ
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fbem-21439	430	16	by	by	ADP
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fbem-21439	430	18	companies[j	companies[j	NOUN
fbem-21439	430	19	]	]	PUNCT
fbem-21439	430	20	.	.	PUNCT
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fbem-21439	431	8	2018	2018	NUM
fbem-21439	431	9	,	,	PUNCT
fbem-21439	431	10	13(1	13(1	NUM
fbem-21439	431	11	):	):	PUNCT
fbem-21439	431	12	11	11	NUM
fbem-21439	431	13	-	-	SYM
fbem-21439	431	14	18	18	NUM
fbem-21439	431	15	.	.	PUNCT
fbem-21439	432	1	[	[	X
fbem-21439	432	2	33	33	NUM
fbem-21439	432	3	]	]	X
fbem-21439	432	4	hasan	hasan	PROPN
fbem-21439	432	5	b.	b.	PROPN
fbem-21439	432	6	examining	examine	VERB
fbem-21439	432	7	the	the	DET
fbem-21439	432	8	effects	effect	NOUN
fbem-21439	432	9	of	of	ADP
fbem-21439	432	10	computer	computer	NOUN
fbem-21439	432	11	self	self	NOUN
fbem-21439	432	12	-	-	PUNCT
fbem-21439	432	13	efficacy	efficacy	NOUN
fbem-21439	432	14	and	and	CCONJ
fbem-21439	432	15	system	system	NOUN
fbem-21439	432	16	complexity	complexity	NOUN
fbem-21439	432	17	on	on	ADP
fbem-21439	432	18	technology	technology	NOUN
fbem-21439	432	19	acceptance[j	acceptance[j	NOUN
fbem-21439	432	20	]	]	PUNCT
fbem-21439	432	21	.	.	PUNCT
fbem-21439	433	1	information	information	NOUN
fbem-21439	433	2	resources	resource	NOUN
fbem-21439	433	3	management	management	PROPN
fbem-21439	433	4	journal	journal	PROPN
fbem-21439	433	5	(	(	PUNCT
fbem-21439	433	6	irmj	irmj	PROPN
fbem-21439	433	7	)	)	PUNCT
fbem-21439	433	8	,	,	PUNCT
fbem-21439	433	9	2007	2007	NUM
fbem-21439	433	10	,	,	PUNCT
fbem-21439	433	11	20(3	20(3	NUM
fbem-21439	433	12	):	):	PUNCT
fbem-21439	433	13	76	76	NUM
fbem-21439	433	14	-	-	SYM
fbem-21439	433	15	88	88	NUM
fbem-21439	434	1	[	[	SYM
fbem-21439	434	2	34	34	NUM
fbem-21439	434	3	]	]	X
fbem-21439	434	4	kang	kang	PROPN
fbem-21439	434	5	y	y	PROPN
fbem-21439	434	6	,	,	PUNCT
fbem-21439	434	7	lee	lee	PROPN
fbem-21439	434	8	m	m	PROPN
fbem-21439	434	9	,	,	PUNCT
fbem-21439	434	10	lee	lee	PROPN
fbem-21439	434	11	s.	s.	PROPN
fbem-21439	434	12	service	service	PROPN
fbem-21439	434	13	-	-	PUNCT
fbem-21439	434	14	oriented	orient	VERB
fbem-21439	434	15	factors	factor	NOUN
fbem-21439	434	16	affecting	affect	VERB
fbem-21439	434	17	the	the	DET
fbem-21439	434	18	adoption	adoption	NOUN
fbem-21439	434	19	of	of	ADP
fbem-21439	434	20	smartphones[j	smartphones[j	PROPN
fbem-21439	434	21	]	]	PUNCT
fbem-21439	434	22	.	.	PUNCT
fbem-21439	434	23	journal	journal	PROPN
fbem-21439	434	24	of	of	ADP
fbem-21439	434	25	technology	technology	PROPN
fbem-21439	434	26	management	management	NOUN
fbem-21439	434	27	&	&	CCONJ
fbem-21439	434	28	innovation	innovation	NOUN
fbem-21439	434	29	,	,	PUNCT
fbem-21439	434	30	2014	2014	NUM
fbem-21439	434	31	,	,	PUNCT
fbem-21439	434	32	9(2	9(2	NUM
fbem-21439	434	33	):	):	PUNCT
fbem-21439	434	34	98	98	NUM
fbem-21439	434	35	-	-	SYM
fbem-21439	434	36	117	117	NUM
fbem-21439	434	37	.	.	PUNCT
fbem-21439	435	1	[	[	X
fbem-21439	435	2	35	35	NUM
fbem-21439	435	3	]	]	X
fbem-21439	435	4	padilla	padilla	PROPN
fbem-21439	435	5	-	-	PUNCT
fbem-21439	435	6	melendez	melendez	PROPN
fbem-21439	435	7	a	a	PRON
fbem-21439	435	8	,	,	PUNCT
fbem-21439	435	9	del	del	PROPN
fbem-21439	435	10	aguila	aguila	PROPN
fbem-21439	435	11	-	-	PUNCT
fbem-21439	435	12	obra	obra	PROPN
fbem-21439	435	13	a	a	DET
fbem-21439	435	14	r	r	NOUN
fbem-21439	435	15	,	,	PUNCT
fbem-21439	435	16	garrido	garrido	PROPN
fbem-21439	435	17	-	-	PUNCT
fbem-21439	435	18	moreno	moreno	PROPN
fbem-21439	435	19	a.	a.	PROPN
fbem-21439	435	20	perceived	perceive	VERB
fbem-21439	435	21	playfulness	playfulness	NOUN
fbem-21439	435	22	,	,	PUNCT
fbem-21439	435	23	gender	gender	NOUN
fbem-21439	435	24	differences	difference	NOUN
fbem-21439	435	25	and	and	CCONJ
fbem-21439	435	26	technology	technology	NOUN
fbem-21439	435	27	acceptance	acceptance	NOUN
fbem-21439	435	28	model	model	NOUN
fbem-21439	435	29	in	in	ADP
fbem-21439	435	30	a	a	DET
fbem-21439	435	31	blended	blend	VERB
fbem-21439	435	32	learning	learn	VERB
fbem-21439	435	33	scenario[j	scenario[j	NOUN
fbem-21439	435	34	]	]	PUNCT
fbem-21439	435	35	.	.	PUNCT
fbem-21439	436	1	computers	computer	NOUN
fbem-21439	436	2	&	&	CCONJ
fbem-21439	436	3	education	education	PROPN
fbem-21439	436	4	,	,	PUNCT
fbem-21439	436	5	2013	2013	NUM
fbem-21439	436	6	,	,	PUNCT
fbem-21439	436	7	63	63	NUM
fbem-21439	436	8	:	:	SYM
fbem-21439	436	9	306	306	NUM
fbem-21439	436	10	-	-	SYM
fbem-21439	436	11	317	317	NUM
fbem-21439	436	12	.	.	PUNCT
fbem-21439	437	1	[	[	X
fbem-21439	437	2	36	36	NUM
fbem-21439	437	3	]	]	PUNCT
fbem-21439	437	4	winarno	winarno	NOUN
fbem-21439	437	5	w	w	PROPN
fbem-21439	437	6	a	a	X
fbem-21439	437	7	,	,	PUNCT
fbem-21439	437	8	putra	putra	PROPN
fbem-21439	437	9	h	h	PROPN
fbem-21439	437	10	s.	s.	PROPN
fbem-21439	437	11	technology	technology	PROPN
fbem-21439	437	12	acceptance	acceptance	NOUN
fbem-21439	437	13	model	model	NOUN
fbem-21439	437	14	of	of	ADP
fbem-21439	437	15	the	the	DET
fbem-21439	437	16	indonesian	indonesian	ADJ
fbem-21439	437	17	government	government	NOUN
fbem-21439	437	18	financial	financial	ADJ
fbem-21439	437	19	reporting	reporting	NOUN
fbem-21439	437	20	information	information	NOUN
fbem-21439	437	21	systems[j	systems[j	PROPN
fbem-21439	437	22	]	]	PUNCT
fbem-21439	437	23	.	.	PUNCT
fbem-21439	438	1	international	international	ADJ
fbem-21439	438	2	journal	journal	PROPN
fbem-21439	438	3	of	of	ADP
fbem-21439	438	4	public	public	ADJ
fbem-21439	438	5	sector	sector	NOUN
fbem-21439	438	6	performance	performance	NOUN
fbem-21439	438	7	management	management	NOUN
fbem-21439	438	8	,	,	PUNCT
fbem-21439	438	9	2020	2020	NUM
fbem-21439	438	10	,	,	PUNCT
fbem-21439	438	11	6(1	6(1	NUM
fbem-21439	438	12	):	):	PUNCT
fbem-21439	438	13	68	68	NUM
fbem-21439	438	14	-	-	SYM
fbem-21439	438	15	84	84	NUM
fbem-21439	438	16	.	.	PUNCT
fbem-21439	439	1	[	[	X
fbem-21439	439	2	37	37	NUM
fbem-21439	439	3	]	]	X
fbem-21439	439	4	muslimah	muslimah	PROPN
fbem-21439	439	5	d	d	X
fbem-21439	439	6	a	a	PROPN
fbem-21439	439	7	,	,	PUNCT
fbem-21439	439	8	aisyah	aisyah	PROPN
fbem-21439	439	9	m	m	PROPN
fbem-21439	439	10	n.	n.	PROPN
fbem-21439	439	11	pengaruh	pengaruh	NOUN
fbem-21439	439	12	computer	computer	NOUN
fbem-21439	439	13	self	self	NOUN
fbem-21439	439	14	-	-	PUNCT
fbem-21439	439	15	efficacy	efficacy	NOUN
fbem-21439	439	16	,	,	PUNCT
fbem-21439	439	17	subjective	subjective	ADJ
fbem-21439	439	18	norm	norm	NOUN
fbem-21439	439	19	,	,	PUNCT
fbem-21439	439	20	dan	dan	PROPN
fbem-21439	439	21	system	system	PROPN
fbem-21439	439	22	quality	quality	PROPN
fbem-21439	439	23	terhadap	terhadap	PROPN
fbem-21439	439	24	penerimaan	penerimaan	PROPN
fbem-21439	439	25	womunity	womunity	PROPN
fbem-21439	439	26	oleh	oleh	PROPN
fbem-21439	439	27	nasabah	nasabah	PROPN
fbem-21439	439	28	wom	wom	PROPN
fbem-21439	439	29	finance[j	finance[j	PROPN
fbem-21439	439	30	]	]	PUNCT
fbem-21439	439	31	.	.	PUNCT
fbem-21439	440	1	jurnal	jurnal	PROPN
fbem-21439	440	2	profita	profita	PROPN
fbem-21439	440	3	:	:	PUNCT
fbem-21439	440	4	kajian	kajian	PROPN
fbem-21439	440	5	ilmu	ilmu	PROPN
fbem-21439	440	6	akuntansi	akuntansi	PROPN
fbem-21439	440	7	,	,	PUNCT
fbem-21439	440	8	2016	2016	NUM
fbem-21439	440	9	,	,	PUNCT
fbem-21439	440	10	4(8	4(8	NUM
fbem-21439	440	11	)	)	PUNCT
fbem-21439	440	12	.	.	PUNCT
fbem-21439	441	1	[	[	X
fbem-21439	441	2	38	38	NUM
fbem-21439	441	3	]	]	PUNCT
fbem-21439	441	4	doll	doll	NOUN
fbem-21439	441	5	,	,	PUNCT
fbem-21439	441	6	w.j	w.j	PROPN
fbem-21439	441	7	.	.	PROPN
fbem-21439	441	8	and	and	CCONJ
fbem-21439	441	9	torkzadeh	torkzadeh	PROPN
fbem-21439	441	10	,	,	PUNCT
fbem-21439	441	11	g.	g.	PROPN
fbem-21439	441	12	(	(	PUNCT
fbem-21439	441	13	1988	1988	NUM
fbem-21439	441	14	)	)	PUNCT
fbem-21439	441	15	;	;	PUNCT
fbem-21439	441	16	*	*	PUNCT
fbem-21439	441	17	the	the	DET
fbem-21439	441	18	measurement	measurement	NOUN
fbem-21439	441	19	of	of	ADP
fbem-21439	441	20	end	end	NOUN
fbem-21439	441	21	-	-	PUNCT
fbem-21439	441	22	user	user	NOUN
fbem-21439	441	23	computingsatisfaction	computingsatisfaction	NOUN
fbem-21439	441	24	"	"	PUNCT
fbem-21439	441	25	mis	mis	X
fbem-21439	441	26	quarterly	quarterly	ADJ
fbem-21439	441	27	vol	vol	NOUN
fbem-21439	441	28	.	.	PUNCT
fbem-21439	441	29	12	12	NUM
fbem-21439	441	30	issue	issue	NOUN
fbem-21439	441	31	2	2	NUM
fbem-21439	441	32	[	[	X
fbem-21439	441	33	39	39	NUM
fbem-21439	441	34	]	]	PUNCT
fbem-21439	442	1	o.	o.	NOUN
fbem-21439	442	2	pappas	pappas	PROPN
fbem-21439	442	3	i	i	PRON
fbem-21439	442	4	,	,	PUNCT
fbem-21439	442	5	g.	g.	PROPN
fbem-21439	442	6	pateli	pateli	PROPN
fbem-21439	443	1	a	a	PRON
fbem-21439	443	2	,	,	PUNCT
fbem-21439	443	3	n.	n.	NOUN
fbem-21439	443	4	giannakos	giannakos	PROPN
fbem-21439	443	5	m	m	PROPN
fbem-21439	443	6	,	,	PUNCT
fbem-21439	443	7	et	et	PROPN
fbem-21439	443	8	al	al	PROPN
fbem-21439	443	9	.	.	PUNCT
fbem-21439	444	1	moderating	moderate	VERB
fbem-21439	444	2	effects	effect	NOUN
fbem-21439	444	3	of	of	ADP
fbem-21439	444	4	online	online	ADJ
fbem-21439	444	5	shopping	shopping	NOUN
fbem-21439	444	6	experience	experience	NOUN
fbem-21439	444	7	on	on	ADP
fbem-21439	444	8	customer	customer	NOUN
fbem-21439	444	9	satisfaction	satisfaction	NOUN
fbem-21439	444	10	and	and	CCONJ
fbem-21439	444	11	repurchase	repurchase	VERB
fbem-21439	444	12	intentions[j	intentions[j	PROPN
fbem-21439	444	13	]	]	PUNCT
fbem-21439	444	14	.	.	PUNCT
fbem-21439	445	1	international	international	ADJ
fbem-21439	445	2	journal	journal	PROPN
fbem-21439	445	3	of	of	ADP
fbem-21439	445	4	retail	retail	PROPN
fbem-21439	445	5	&	&	CCONJ
fbem-21439	445	6	distribution	distribution	NOUN
fbem-21439	445	7	management	management	NOUN
fbem-21439	445	8	,	,	PUNCT
fbem-21439	445	9	2014	2014	NUM
fbem-21439	445	10	,	,	PUNCT
fbem-21439	445	11	42(3	42(3	NUM
fbem-21439	445	12	):	):	PUNCT
fbem-21439	445	13	187	187	NUM
fbem-21439	445	14	-	-	SYM
fbem-21439	445	15	204	204	NUM
fbem-21439	445	16	.	.	PUNCT
fbem-21439	446	1	[	[	X
fbem-21439	446	2	40	40	NUM
fbem-21439	446	3	]	]	X
fbem-21439	446	4	little	little	ADJ
fbem-21439	446	5	t	t	X
fbem-21439	446	6	d.	d.	PROPN
fbem-21439	446	7	mean	mean	VERB
fbem-21439	446	8	and	and	CCONJ
fbem-21439	446	9	covariance	covariance	NOUN
fbem-21439	446	10	structures	structure	NOUN
fbem-21439	446	11	(	(	PUNCT
fbem-21439	446	12	macs	mac	NOUN
fbem-21439	446	13	)	)	PUNCT
fbem-21439	446	14	analyses	analysis	NOUN
fbem-21439	446	15	of	of	ADP
fbem-21439	446	16	cross	cross	ADJ
fbem-21439	446	17	-	-	ADJ
fbem-21439	446	18	cultural	cultural	ADJ
fbem-21439	446	19	data	datum	NOUN
fbem-21439	446	20	:	:	PUNCT
fbem-21439	446	21	practical	practical	ADJ
fbem-21439	446	22	and	and	CCONJ
fbem-21439	446	23	theoretical	theoretical	ADJ
fbem-21439	446	24	issues[j	issues[j	NOUN
fbem-21439	446	25	]	]	PUNCT
fbem-21439	446	26	.	.	PUNCT
fbem-21439	447	1	multivariate	multivariate	VERB
fbem-21439	447	2	behavioral	behavioral	ADJ
fbem-21439	447	3	research	research	NOUN
fbem-21439	447	4	,	,	PUNCT
fbem-21439	447	5	1997	1997	NUM
fbem-21439	447	6	,	,	PUNCT
fbem-21439	447	7	32(1	32(1	NUM
fbem-21439	447	8	):	):	PUNCT
fbem-21439	447	9	53	53	NUM
fbem-21439	447	10	-	-	SYM
fbem-21439	447	11	76	76	NUM
fbem-21439	447	12	.	.	PUNCT
fbem-21439	448	1	[	[	X
fbem-21439	448	2	41	41	NUM
fbem-21439	448	3	]	]	X
fbem-21439	448	4	wang	wang	PROPN
fbem-21439	448	5	qing	qing	PROPN
fbem-21439	448	6	.	.	PUNCT
fbem-21439	449	1	study	study	NOUN
fbem-21439	449	2	on	on	ADP
fbem-21439	449	3	electric	electric	ADJ
fbem-21439	449	4	vehicle	vehicle	NOUN
fbem-21439	449	5	purchase	purchase	NOUN
fbem-21439	449	6	intention	intention	NOUN
fbem-21439	449	7	based	base	VERB
fbem-21439	449	8	on	on	ADP
fbem-21439	449	9	tam	tam	PROPN
fbem-21439	449	10	and	and	CCONJ
fbem-21439	449	11	pmt	pmt	PROPN
fbem-21439	449	12	integrated	integrate	VERB
fbem-21439	449	13	model	model	NOUN
fbem-21439	450	1	[	[	X
fbem-21439	450	2	d	d	X
fbem-21439	450	3	]	]	X
fbem-21439	450	4	.	.	PUNCT
fbem-21439	451	1	beijing	beijing	PROPN
fbem-21439	451	2	institute	institute	PROPN
fbem-21439	451	3	of	of	ADP
fbem-21439	451	4	technology	technology	PROPN
fbem-21439	451	5	,	,	PUNCT
fbem-21439	451	6	2015	2015	NUM
fbem-21439	451	7	.	.	PUNCT
fbem-21439	452	1	[	[	X
fbem-21439	452	2	42	42	NUM
fbem-21439	452	3	]	]	PUNCT
fbem-21439	452	4	ali	ali	PROPN
fbem-21439	452	5	b	b	PROPN
fbem-21439	452	6	m	m	PROPN
fbem-21439	452	7	,	,	PUNCT
fbem-21439	452	8	younes	younes	PROPN
fbem-21439	452	9	b.	b.	PROPN
fbem-21439	452	10	the	the	DET
fbem-21439	452	11	impact	impact	NOUN
fbem-21439	452	12	of	of	ADP
fbem-21439	452	13	information	information	NOUN
fbem-21439	452	14	systems	system	NOUN
fbem-21439	452	15	on	on	ADP
fbem-21439	452	16	user	user	NOUN
fbem-21439	452	17	performance	performance	NOUN
fbem-21439	452	18	:	:	PUNCT
fbem-21439	452	19	an	an	DET
fbem-21439	452	20	exploratory	exploratory	ADJ
fbem-21439	452	21	study[j	study[j	NOUN
fbem-21439	452	22	]	]	PUNCT
fbem-21439	452	23	.	.	PUNCT
fbem-21439	453	1	journal	journal	PROPN
fbem-21439	453	2	of	of	ADP
fbem-21439	453	3	knowledge	knowledge	PROPN
fbem-21439	453	4	management	management	NOUN
fbem-21439	453	5	,	,	PUNCT
fbem-21439	453	6	economics	economic	NOUN
fbem-21439	453	7	and	and	CCONJ
fbem-21439	453	8	information	information	NOUN
fbem-21439	453	9	technology	technology	NOUN
fbem-21439	453	10	,	,	PUNCT
fbem-21439	453	11	2013	2013	NUM
fbem-21439	453	12	,	,	PUNCT
fbem-21439	453	13	3(2	3(2	NUM
fbem-21439	453	14	):	):	PUNCT
fbem-21439	453	15	128	128	NUM
fbem-21439	453	16	-	-	SYM
fbem-21439	453	17	154	154	NUM
fbem-21439	453	18	.	.	PUNCT
fbem-21439	454	1	[	[	X
fbem-21439	454	2	43	43	NUM
fbem-21439	454	3	]	]	X
fbem-21439	454	4	international	international	ADJ
fbem-21439	454	5	standards	standard	NOUN
fbem-21439	454	6	organisation	organisation	NOUN
fbem-21439	454	7	.	.	PUNCT
fbem-21439	455	1	ergonomics	ergonomic	NOUN
fbem-21439	455	2	of	of	ADP
fbem-21439	455	3	humansystem	humansystem	PROPN
fbem-21439	455	4	interaction	interaction	NOUN
fbem-21439	455	5	—	—	PUNCT
fbem-21439	455	6	part	part	NOUN
fbem-21439	455	7	11	11	NUM
fbem-21439	455	8	:	:	PUNCT
fbem-21439	455	9	usability	usability	NOUN
fbem-21439	455	10	:	:	PUNCT
fbem-21439	455	11	definitions	definition	NOUN
fbem-21439	455	12	and	and	CCONJ
fbem-21439	455	13	concepts	concept	NOUN
fbem-21439	455	14	(	(	PUNCT
fbem-21439	455	15	iso	iso	PROPN
fbem-21439	455	16	9241	9241	NUM
fbem-21439	455	17	-	-	SYM
fbem-21439	455	18	11	11	NUM
fbem-21439	455	19	:	:	SYM
fbem-21439	455	20	2018	2018	NUM
fbem-21439	455	21	)	)	PUNCT
fbem-21439	455	22	;	;	PUNCT
fbem-21439	455	23	international	international	ADJ
fbem-21439	455	24	organization	organization	NOUN
fbem-21439	455	25	for	for	ADP
fbem-21439	455	26	standardization	standardization	NOUN
fbem-21439	455	27	:	:	PUNCT
fbem-21439	455	28	geneva	geneva	PROPN
fbem-21439	455	29	,	,	PUNCT
fbem-21439	455	30	switzerland	switzerland	PROPN
fbem-21439	455	31	,	,	PUNCT
fbem-21439	455	32	2008	2008	NUM
fbem-21439	455	33	.	.	PUNCT
fbem-21439	456	1	[	[	X
fbem-21439	456	2	44	44	NUM
fbem-21439	456	3	]	]	PUNCT
fbem-21439	456	4	kurniawati	kurniawati	PROPN
fbem-21439	456	5	h	h	NOUN
fbem-21439	456	6	a	a	PROPN
fbem-21439	456	7	,	,	PUNCT
fbem-21439	456	8	arif	arif	PROPN
fbem-21439	456	9	a	a	PRON
fbem-21439	456	10	,	,	PUNCT
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fbem-21439	456	12	w	w	PROPN
fbem-21439	456	13	a.	a.	NOUN
fbem-21439	456	14	analisis	analisis	PROPN
fbem-21439	456	15	minat	minat	PROPN
fbem-21439	456	16	penggunaan	penggunaan	PROPN
fbem-21439	456	17	mobile	mobile	PROPN
fbem-21439	456	18	banking	banking	PROPN
fbem-21439	456	19	dengan	dengan	PROPN
fbem-21439	456	20	pendekatan	pendekatan	PROPN
fbem-21439	456	21	technology	technology	PROPN
fbem-21439	456	22	acceptance	acceptance	NOUN
fbem-21439	456	23	model	model	NOUN
fbem-21439	456	24	(	(	PUNCT
fbem-21439	456	25	tam	tam	PROPN
fbem-21439	456	26	)	)	PUNCT
fbem-21439	456	27	yang	yang	PROPN
fbem-21439	456	28	telah	telah	PROPN
fbem-21439	456	29	dimodifikasi[j	dimodifikasi[j	PROPN
fbem-21439	456	30	]	]	PUNCT
fbem-21439	456	31	.	.	PUNCT
fbem-21439	457	1	ejournal	ejournal	PROPN
fbem-21439	457	2	ekonomi	ekonomi	PROPN
fbem-21439	457	3	bisnis	bisnis	PROPN
fbem-21439	457	4	dan	dan	PROPN
fbem-21439	457	5	akuntansi	akuntansi	PROPN
fbem-21439	457	6	,	,	PUNCT
fbem-21439	457	7	2017	2017	NUM
fbem-21439	457	8	,	,	PUNCT
fbem-21439	457	9	4(1	4(1	NOUN
fbem-21439	457	10	):	):	PUNCT
fbem-21439	457	11	24	24	NUM
fbem-21439	457	12	-	-	SYM
fbem-21439	457	13	29	29	NUM
fbem-21439	457	14	.	.	PUNCT
fbem-21439	458	1	[	[	X
fbem-21439	458	2	45	45	NUM
fbem-21439	458	3	]	]	PUNCT
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fbem-21439	458	5	e.	e.	PROPN
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fbem-21439	458	7	perilaku	perilaku	PROPN
fbem-21439	458	8	minat	minat	PROPN
fbem-21439	458	9	menggunakan	menggunakan	PROPN
fbem-21439	458	10	mobile	mobile	PROPN
fbem-21439	458	11	payment	payment	PROPN
fbem-21439	458	12	dengan	dengan	PROPN
fbem-21439	458	13	pendekatan	pendekatan	PROPN
fbem-21439	458	14	technology	technology	PROPN
fbem-21439	458	15	acceptance	acceptance	NOUN
fbem-21439	458	16	model	model	NOUN
fbem-21439	458	17	3	3	NUM
fbem-21439	458	18	:	:	PUNCT
fbem-21439	458	19	studi	studi	PROPN
fbem-21439	458	20	pada	pada	PROPN
fbem-21439	458	21	pengguna	pengguna	PROPN
fbem-21439	458	22	aplikasi	aplikasi	PROPN
fbem-21439	458	23	pembayaran	pembayaran	VERB
fbem-21439	458	24	ovo[d	ovo[d	NOUN
fbem-21439	458	25	]	]	PUNCT
fbem-21439	458	26	.	.	PUNCT
fbem-21439	459	1	universitas	universitas	PROPN
fbem-21439	459	2	pendidikan	pendidikan	PROPN
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fbem-21439	459	4	,	,	PUNCT
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fbem-21439	459	6	.	.	PUNCT
fbem-21439	460	1	[	[	X
fbem-21439	460	2	46	46	NUM
fbem-21439	460	3	]	]	X
fbem-21439	460	4	maranguni	maranguni	NOUN
fbem-21439	460	5	,	,	PUNCT
fbem-21439	460	6	grani	grani	ADJ
fbem-21439	460	7	a.	a.	NOUN
fbem-21439	460	8	technology	technology	PROPN
fbem-21439	460	9	acceptance	acceptance	NOUN
fbem-21439	460	10	model	model	NOUN
fbem-21439	460	11	:	:	PUNCT
fbem-21439	460	12	a	a	DET
fbem-21439	460	13	literature	literature	NOUN
fbem-21439	460	14	review	review	NOUN
fbem-21439	460	15	from	from	ADP
fbem-21439	460	16	1986	1986	NUM
fbem-21439	460	17	to	to	ADP
fbem-21439	460	18	2013[j	2013[j	NUM
fbem-21439	460	19	]	]	PUNCT
fbem-21439	460	20	.	.	PUNCT
fbem-21439	461	1	universal	universal	ADJ
fbem-21439	461	2	access	access	NOUN
fbem-21439	461	3	in	in	ADP
fbem-21439	461	4	the	the	DET
fbem-21439	461	5	information	information	NOUN
fbem-21439	461	6	society	society	NOUN
fbem-21439	461	7	,	,	PUNCT
fbem-21439	461	8	2015	2015	NUM
fbem-21439	461	9	,	,	PUNCT
fbem-21439	461	10	14	14	NUM
fbem-21439	461	11	:	:	SYM
fbem-21439	461	12	81	81	NUM
fbem-21439	461	13	-	-	SYM
fbem-21439	461	14	95	95	NUM
fbem-21439	461	15	.	.	PUNCT
fbem-21439	462	1	[	[	X
fbem-21439	462	2	47	47	NUM
fbem-21439	462	3	]	]	X
fbem-21439	462	4	venkatesh	venkatesh	PROPN
fbem-21439	462	5	v	v	PROPN
fbem-21439	462	6	,	,	PUNCT
fbem-21439	462	7	bala	bala	PROPN
fbem-21439	462	8	h.	h.	PROPN
fbem-21439	462	9	technology	technology	PROPN
fbem-21439	462	10	acceptance	acceptance	NOUN
fbem-21439	462	11	model	model	NOUN
fbem-21439	462	12	3	3	NUM
fbem-21439	462	13	and	and	CCONJ
fbem-21439	462	14	a	a	DET
fbem-21439	462	15	research	research	NOUN
fbem-21439	462	16	agenda	agenda	NOUN
fbem-21439	462	17	on	on	ADP
fbem-21439	462	18	interventions[j	interventions[j	NOUN
fbem-21439	462	19	]	]	PUNCT
fbem-21439	462	20	.	.	PUNCT
fbem-21439	463	1	decision	decision	NOUN
fbem-21439	463	2	sciences	science	NOUN
fbem-21439	463	3	,	,	PUNCT
fbem-21439	463	4	2008	2008	NUM
fbem-21439	463	5	,	,	PUNCT
fbem-21439	463	6	39(2	39(2	NUM
fbem-21439	463	7	):	):	PUNCT
fbem-21439	463	8	273	273	NUM
fbem-21439	463	9	-	-	SYM
fbem-21439	463	10	315	315	NUM
fbem-21439	463	11	.	.	PUNCT
fbem-21439	464	1	[	[	X
fbem-21439	464	2	48	48	NUM
fbem-21439	464	3	]	]	SYM
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fbem-21439	464	5	d	d	X
fbem-21439	464	6	a	a	PROPN
fbem-21439	464	7	,	,	PUNCT
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fbem-21439	464	10	n.	n.	PROPN
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fbem-21439	464	12	computer	computer	NOUN
fbem-21439	464	13	self	self	NOUN
fbem-21439	464	14	-	-	PUNCT
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fbem-21439	464	16	,	,	PUNCT
fbem-21439	464	17	subjective	subjective	ADJ
fbem-21439	464	18	norm	norm	NOUN
fbem-21439	464	19	,	,	PUNCT
fbem-21439	464	20	dan	dan	PROPN
fbem-21439	464	21	system	system	PROPN
fbem-21439	464	22	quality	quality	PROPN
fbem-21439	464	23	terhadap	terhadap	PROPN
fbem-21439	464	24	penerimaan	penerimaan	PROPN
fbem-21439	464	25	womunity	womunity	PROPN
fbem-21439	464	26	oleh	oleh	PROPN
fbem-21439	464	27	nasabah	nasabah	PROPN
fbem-21439	464	28	wom	wom	PROPN
fbem-21439	464	29	finance[j	finance[j	PROPN
fbem-21439	464	30	]	]	PUNCT
fbem-21439	464	31	.	.	PUNCT
fbem-21439	465	1	jurnal	jurnal	PROPN
fbem-21439	465	2	profita	profita	PROPN
fbem-21439	465	3	:	:	PUNCT
fbem-21439	465	4	kajian	kajian	PROPN
fbem-21439	465	5	ilmu	ilmu	PROPN
fbem-21439	465	6	akuntansi	akuntansi	PROPN
fbem-21439	465	7	,	,	PUNCT
fbem-21439	465	8	2016	2016	NUM
fbem-21439	465	9	,	,	PUNCT
fbem-21439	465	10	4(8	4(8	NUM
fbem-21439	465	11	)	)	PUNCT
fbem-21439	465	12	.	.	PUNCT
fbem-21439	466	1	[	[	X
fbem-21439	466	2	49	49	NUM
fbem-21439	466	3	]	]	X
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fbem-21439	466	5	f	f	PROPN
fbem-21439	466	6	d.	d.	PROPN
fbem-21439	466	7	perceived	perceive	VERB
fbem-21439	466	8	usefulness	usefulness	NOUN
fbem-21439	466	9	,	,	PUNCT
fbem-21439	466	10	perceived	perceive	VERB
fbem-21439	466	11	ease	ease	NOUN
fbem-21439	466	12	of	of	ADP
fbem-21439	466	13	use	use	NOUN
fbem-21439	466	14	,	,	PUNCT
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fbem-21439	466	16	user	user	NOUN
fbem-21439	466	17	acceptance	acceptance	NOUN
fbem-21439	466	18	of	of	ADP
fbem-21439	466	19	information	information	NOUN
fbem-21439	466	20	technology[j	technology[j	NOUN
fbem-21439	466	21	]	]	PUNCT
fbem-21439	466	22	.	.	PUNCT
fbem-21439	467	1	mis	mis	PROPN
fbem-21439	467	2	quarterly	quarterly	PROPN
fbem-21439	467	3	,	,	PUNCT
fbem-21439	467	4	1989	1989	NUM
fbem-21439	467	5	:	:	PUNCT
fbem-21439	467	6	319	319	NUM
fbem-21439	467	7	-	-	SYM
fbem-21439	467	8	340	340	NUM
fbem-21439	467	9	.	.	PUNCT
fbem-21439	468	1	[	[	X
fbem-21439	468	2	50	50	NUM
fbem-21439	468	3	]	]	X
fbem-21439	468	4	davis	davis	PROPN
fbem-21439	468	5	f	f	PROPN
fbem-21439	468	6	d	d	PROPN
fbem-21439	468	7	,	,	PUNCT
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fbem-21439	468	9	r	r	PROPN
fbem-21439	468	10	p	p	NOUN
fbem-21439	468	11	,	,	PUNCT
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fbem-21439	468	13	p	p	PROPN
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fbem-21439	468	15	user	user	PROPN
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fbem-21439	468	17	of	of	ADP
fbem-21439	468	18	computer	computer	NOUN
fbem-21439	468	19	technology	technology	NOUN
fbem-21439	468	20	:	:	PUNCT
fbem-21439	468	21	a	a	DET
fbem-21439	468	22	comparison	comparison	NOUN
fbem-21439	468	23	of	of	ADP
fbem-21439	468	24	two	two	NUM
fbem-21439	468	25	theoretical	theoretical	ADJ
fbem-21439	468	26	models[j	models[j	NOUN
fbem-21439	468	27	]	]	PUNCT
fbem-21439	468	28	.	.	PUNCT
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fbem-21439	469	2	science	science	NOUN
fbem-21439	469	3	,	,	PUNCT
fbem-21439	469	4	1989	1989	NUM
fbem-21439	469	5	,	,	PUNCT
fbem-21439	469	6	35(8	35(8	NUM
fbem-21439	469	7	):	):	PUNCT
fbem-21439	469	8	982	982	NUM
fbem-21439	469	9	-	-	SYM
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fbem-21439	469	11	.	.	PUNCT
fbem-21439	470	1	[	[	X
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fbem-21439	470	3	]	]	X
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fbem-21439	470	5	-	-	PUNCT
fbem-21439	470	6	melendez	melendez	PROPN
fbem-21439	470	7	a	a	PRON
fbem-21439	470	8	,	,	PUNCT
fbem-21439	470	9	del	del	PROPN
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fbem-21439	470	11	-	-	PUNCT
fbem-21439	470	12	obra	obra	PROPN
fbem-21439	470	13	a	a	DET
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fbem-21439	470	17	-	-	PUNCT
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fbem-21439	470	19	a.	a.	PROPN
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fbem-21439	470	22	,	,	PUNCT
fbem-21439	470	23	gender	gender	NOUN
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fbem-21439	470	25	and	and	CCONJ
fbem-21439	470	26	technology	technology	NOUN
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fbem-21439	470	28	model	model	NOUN
fbem-21439	470	29	in	in	ADP
fbem-21439	470	30	a	a	DET
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fbem-21439	470	32	learning	learn	VERB
fbem-21439	470	33	scenario[j	scenario[j	NOUN
fbem-21439	470	34	]	]	PUNCT
fbem-21439	470	35	.	.	PUNCT
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fbem-21439	471	2	&	&	CCONJ
fbem-21439	471	3	education	education	PROPN
fbem-21439	471	4	,	,	PUNCT
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fbem-21439	471	6	,	,	PUNCT
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fbem-21439	471	8	:	:	SYM
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fbem-21439	471	10	-	-	SYM
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fbem-21439	471	12	.	.	PUNCT
fbem-21439	472	1	[	[	X
fbem-21439	472	2	52	52	NUM
fbem-21439	472	3	]	]	PUNCT
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fbem-21439	472	6	a	a	X
fbem-21439	472	7	,	,	PUNCT
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fbem-21439	472	9	h	h	PROPN
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fbem-21439	472	17	government	government	NOUN
fbem-21439	472	18	financial	financial	ADJ
fbem-21439	472	19	reporting	reporting	NOUN
fbem-21439	472	20	information	information	NOUN
fbem-21439	472	21	systems[j	systems[j	PROPN
fbem-21439	472	22	]	]	PUNCT
fbem-21439	472	23	.	.	PUNCT
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fbem-21439	473	2	journal	journal	PROPN
fbem-21439	473	3	of	of	ADP
fbem-21439	473	4	public	public	ADJ
fbem-21439	473	5	sector	sector	NOUN
fbem-21439	473	6	performance	performance	NOUN
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fbem-21439	473	10	,	,	PUNCT
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fbem-21439	473	12	):	):	PUNCT
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fbem-21439	473	14	-	-	SYM
fbem-21439	473	15	84	84	NUM
fbem-21439	473	16	.	.	PUNCT
fbem-21439	474	1	[	[	X
fbem-21439	474	2	53	53	NUM
fbem-21439	474	3	]	]	PUNCT
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fbem-21439	474	5	h	h	NOUN
fbem-21439	474	6	a	a	PROPN
fbem-21439	474	7	,	,	PUNCT
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fbem-21439	474	9	a	a	PRON
fbem-21439	474	10	,	,	PUNCT
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fbem-21439	474	12	w	w	PROPN
fbem-21439	474	13	a.	a.	NOUN
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fbem-21439	474	17	mobile	mobile	PROPN
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fbem-21439	474	20	pendekatan	pendekatan	PROPN
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fbem-21439	474	23	model	model	NOUN
fbem-21439	474	24	(	(	PUNCT
fbem-21439	474	25	tam	tam	PROPN
fbem-21439	474	26	)	)	PUNCT
fbem-21439	474	27	yang	yang	PROPN
fbem-21439	474	28	telah	telah	PROPN
fbem-21439	474	29	dimodifikasi[j	dimodifikasi[j	PROPN
fbem-21439	474	30	]	]	PUNCT
fbem-21439	474	31	.	.	PUNCT
fbem-21439	475	1	ejournal	ejournal	PROPN
fbem-21439	475	2	ekonomi	ekonomi	PROPN
fbem-21439	475	3	bisnis	bisnis	PROPN
fbem-21439	475	4	dan	dan	PROPN
fbem-21439	475	5	akuntansi	akuntansi	PROPN
fbem-21439	475	6	,	,	PUNCT
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fbem-21439	475	8	,	,	PUNCT
fbem-21439	475	9	4(1	4(1	NOUN
fbem-21439	475	10	):	):	PUNCT
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fbem-21439	475	12	-	-	SYM
fbem-21439	475	13	29	29	NUM
fbem-21439	475	14	.	.	PUNCT
fbem-21439	476	1	[	[	X
fbem-21439	476	2	54	54	NUM
fbem-21439	476	3	]	]	X
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fbem-21439	476	5	d	d	X
fbem-21439	476	6	a	a	PROPN
fbem-21439	476	7	,	,	PUNCT
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fbem-21439	476	12	computer	computer	NOUN
fbem-21439	476	13	self	self	NOUN
fbem-21439	476	14	-	-	PUNCT
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fbem-21439	476	18	norm	norm	NOUN
fbem-21439	476	19	,	,	PUNCT
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fbem-21439	477	3	:	:	PUNCT
fbem-21439	477	4	kajian	kajian	PROPN
fbem-21439	477	5	ilmu	ilmu	PROPN
fbem-21439	477	6	akuntansi	akuntansi	PROPN
fbem-21439	477	7	,	,	PUNCT
fbem-21439	477	8	2016	2016	NUM
fbem-21439	477	9	,	,	PUNCT
fbem-21439	477	10	4(8	4(8	NUM
fbem-21439	477	11	)	)	PUNCT
fbem-21439	477	12	.	.	PUNCT
fbem-21439	478	1	[	[	X
fbem-21439	478	2	55	55	NUM
fbem-21439	478	3	]	]	X
fbem-21439	478	4	venkatesh	venkatesh	PROPN
fbem-21439	478	5	v	v	PROPN
fbem-21439	478	6	,	,	PUNCT
fbem-21439	478	7	davis	davis	PROPN
fbem-21439	478	8	f	f	PROPN
fbem-21439	478	9	d.	d.	PROPN
fbem-21439	478	10	a	a	DET
fbem-21439	478	11	theoretical	theoretical	ADJ
fbem-21439	478	12	extension	extension	NOUN
fbem-21439	478	13	of	of	ADP
fbem-21439	478	14	the	the	DET
fbem-21439	478	15	technology	technology	NOUN
fbem-21439	478	16	acceptance	acceptance	NOUN
fbem-21439	478	17	model	model	NOUN
fbem-21439	478	18	:	:	PUNCT
fbem-21439	478	19	four	four	NUM
fbem-21439	478	20	longitudinal	longitudinal	ADJ
fbem-21439	478	21	field	field	NOUN
fbem-21439	478	22	studies[j	studies[j	PROPN
fbem-21439	478	23	]	]	PUNCT
fbem-21439	478	24	.	.	PUNCT
fbem-21439	479	1	management	management	NOUN
fbem-21439	479	2	science	science	NOUN
fbem-21439	479	3	,	,	PUNCT
fbem-21439	479	4	2000	2000	NUM
fbem-21439	479	5	,	,	PUNCT
fbem-21439	479	6	46(2	46(2	NUM
fbem-21439	479	7	):	):	PUNCT
fbem-21439	479	8	186	186	NUM
fbem-21439	479	9	-	-	SYM
fbem-21439	479	10	204	204	NUM
fbem-21439	479	11	.	.	PUNCT
fbem-21439	480	1	[	[	X
fbem-21439	480	2	56	56	NUM
fbem-21439	480	3	]	]	X
fbem-21439	480	4	daud	daud	PROPN
fbem-21439	480	5	a	a	PROPN
fbem-21439	480	6	,	,	PUNCT
fbem-21439	480	7	farida	farida	PROPN
fbem-21439	480	8	n	n	CCONJ
fbem-21439	480	9	,	,	PUNCT
fbem-21439	480	10	andriansah	andriansah	VERB
fbem-21439	480	11	a	a	PRON
fbem-21439	480	12	,	,	PUNCT
fbem-21439	480	13	et	et	PROPN
fbem-21439	480	14	al	al	PROPN
fbem-21439	480	15	.	.	PROPN
fbem-21439	480	16	impact	impact	NOUN
fbem-21439	480	17	of	of	ADP
fbem-21439	480	18	customer	customer	NOUN
fbem-21439	480	19	trust	trust	NOUN
fbem-21439	480	20	toward	toward	ADP
fbem-21439	480	21	loyalty	loyalty	NOUN
fbem-21439	480	22	:	:	PUNCT
fbem-21439	480	23	the	the	DET
fbem-21439	480	24	mediating	mediate	VERB
fbem-21439	480	25	role	role	NOUN
fbem-21439	480	26	of	of	ADP
fbem-21439	480	27	perceived	perceive	VERB
fbem-21439	480	28	usefulness	usefulness	NOUN
fbem-21439	480	29	and	and	CCONJ
fbem-21439	480	30	satisfaction[j	satisfaction[j	PROPN
fbem-21439	480	31	]	]	PUNCT
fbem-21439	480	32	.	.	PUNCT
fbem-21439	481	1	journal	journal	PROPN
fbem-21439	481	2	od	od	PROPN
fbem-21439	481	3	business	business	PROPN
fbem-21439	481	4	and	and	CCONJ
fbem-21439	481	5	retail	retail	ADJ
fbem-21439	481	6	management	management	NOUN
fbem-21439	481	7	research	research	NOUN
fbem-21439	481	8	(	(	PUNCT
fbem-21439	481	9	jbrmr	jbrmr	PROPN
fbem-21439	481	10	)	)	PUNCT
fbem-21439	481	11	,	,	PUNCT
fbem-21439	481	12	2018	2018	NUM
fbem-21439	481	13	,	,	PUNCT
fbem-21439	481	14	13(2	13(2	NUM
fbem-21439	481	15	):	):	PUNCT
fbem-21439	481	16	235	235	NUM
fbem-21439	481	17	-	-	SYM
fbem-21439	481	18	242	242	NUM
fbem-21439	481	19	.	.	PUNCT