id	sid	tid	token	lemma	pos
fbem-2262	1	1	frontiers	frontier	NOUN
fbem-2262	1	2	in	in	ADP
fbem-2262	1	3	business	business	NOUN
fbem-2262	1	4	,	,	PUNCT
fbem-2262	1	5	economics	economic	NOUN
fbem-2262	1	6	and	and	CCONJ
fbem-2262	1	7	management	management	NOUN
fbem-2262	1	8	issn	issn	PROPN
fbem-2262	1	9	:	:	PUNCT
fbem-2262	1	10	2766	2766	NUM
fbem-2262	1	11	-	-	PUNCT
fbem-2262	1	12	824x	824x	NUM
fbem-2262	1	13	|	|	ADJ
fbem-2262	1	14	vol	vol	NOUN
fbem-2262	1	15	.	.	PROPN
fbem-2262	2	1	6	6	NUM
fbem-2262	2	2	,	,	PUNCT
fbem-2262	2	3	no	no	INTJ
fbem-2262	2	4	.	.	NOUN
fbem-2262	2	5	1	1	NUM
fbem-2262	2	6	,	,	PUNCT
fbem-2262	2	7	2022	2022	NUM
fbem-2262	2	8	55	55	NUM
fbem-2262	2	9	effect	effect	NOUN
fbem-2262	2	10	of	of	ADP
fbem-2262	2	11	the	the	DET
fbem-2262	2	12	service	service	NOUN
fbem-2262	2	13	quality	quality	NOUN
fbem-2262	2	14	of	of	ADP
fbem-2262	2	15	express	express	ADJ
fbem-2262	2	16	service	service	NOUN
fbem-2262	2	17	company	company	NOUN
fbem-2262	2	18	on	on	ADP
fbem-2262	2	19	thai	thai	PROPN
fbem-2262	2	20	e‐commerce	e‐commerce	PUNCT
fbem-2262	2	21	customer	customer	NOUN
fbem-2262	2	22	satisfaction	satisfaction	NOUN
fbem-2262	2	23	in	in	ADP
fbem-2262	2	24	thailand	thailand	PROPN
fbem-2262	2	25	:	:	PUNCT
fbem-2262	2	26	a	a	DET
fbem-2262	2	27	case	case	NOUN
fbem-2262	2	28	of	of	ADP
fbem-2262	2	29	kerry	kerry	PROPN
fbem-2262	2	30	express	express	PROPN
fbem-2262	2	31	chen	chen	PROPN
fbem-2262	2	32	lin1	lin1	PROPN
fbem-2262	2	33	,	,	PUNCT
fbem-2262	2	34	a	a	DET
fbem-2262	2	35	1international	1international	PROPN
fbem-2262	2	36	school	school	NOUN
fbem-2262	2	37	of	of	ADP
fbem-2262	2	38	management	management	NOUN
fbem-2262	2	39	university	university	PROPN
fbem-2262	2	40	of	of	ADP
fbem-2262	2	41	the	the	DET
fbem-2262	2	42	thai	thai	PROPN
fbem-2262	2	43	chamber	chamber	PROPN
fbem-2262	2	44	of	of	ADP
fbem-2262	2	45	commerce	commerce	PROPN
fbem-2262	2	46	10400	10400	NUM
fbem-2262	2	47	,	,	PUNCT
fbem-2262	2	48	thailand	thailand	PROPN
fbem-2262	2	49	a1785454815@qq.com	a1785454815@qq.com	PROPN
fbem-2262	2	50	abstract	abstract	PROPN
fbem-2262	2	51	:	:	PUNCT
fbem-2262	2	52	during	during	ADP
fbem-2262	2	53	the	the	DET
fbem-2262	2	54	past	past	ADJ
fbem-2262	2	55	ten	ten	NUM
fbem-2262	2	56	years	year	NOUN
fbem-2262	2	57	,	,	PUNCT
fbem-2262	2	58	e	e	X
fbem-2262	2	59	-	-	NOUN
fbem-2262	2	60	commerce	commerce	NOUN
fbem-2262	2	61	has	have	AUX
fbem-2262	2	62	experienced	experience	VERB
fbem-2262	2	63	incredible	incredible	ADJ
fbem-2262	2	64	development	development	NOUN
fbem-2262	2	65	.	.	PUNCT
fbem-2262	3	1	however	however	ADV
fbem-2262	3	2	,	,	PUNCT
fbem-2262	3	3	some	some	DET
fbem-2262	3	4	conflict	conflict	NOUN
fbem-2262	3	5	in	in	ADP
fbem-2262	3	6	express	express	ADJ
fbem-2262	3	7	service	service	NOUN
fbem-2262	3	8	quality	quality	NOUN
fbem-2262	3	9	has	have	AUX
fbem-2262	3	10	occurred	occur	VERB
fbem-2262	3	11	,	,	PUNCT
fbem-2262	3	12	and	and	CCONJ
fbem-2262	3	13	many	many	ADJ
fbem-2262	3	14	customers	customer	NOUN
fbem-2262	3	15	complain	complain	VERB
fbem-2262	3	16	about	about	ADP
fbem-2262	3	17	the	the	DET
fbem-2262	3	18	problem	problem	NOUN
fbem-2262	3	19	that	that	PRON
fbem-2262	3	20	happened	happen	VERB
fbem-2262	3	21	in	in	ADP
fbem-2262	3	22	the	the	DET
fbem-2262	3	23	express	express	ADJ
fbem-2262	3	24	process	process	NOUN
fbem-2262	3	25	.	.	PUNCT
fbem-2262	4	1	thus	thus	ADV
fbem-2262	4	2	,	,	PUNCT
fbem-2262	4	3	this	this	DET
fbem-2262	4	4	research	research	NOUN
fbem-2262	4	5	not	not	PART
fbem-2262	4	6	only	only	ADV
fbem-2262	4	7	tests	test	VERB
fbem-2262	4	8	the	the	DET
fbem-2262	4	9	relationship	relationship	NOUN
fbem-2262	4	10	between	between	ADP
fbem-2262	4	11	express	express	ADJ
fbem-2262	4	12	service	service	NOUN
fbem-2262	4	13	quality	quality	NOUN
fbem-2262	4	14	and	and	CCONJ
fbem-2262	4	15	customer	customer	NOUN
fbem-2262	4	16	satisfaction	satisfaction	NOUN
fbem-2262	4	17	of	of	ADP
fbem-2262	4	18	customers	customer	NOUN
fbem-2262	4	19	in	in	ADP
fbem-2262	4	20	thailand	thailand	PROPN
fbem-2262	4	21	but	but	CCONJ
fbem-2262	4	22	also	also	ADV
fbem-2262	4	23	gives	give	VERB
fbem-2262	4	24	suggestions	suggestion	NOUN
fbem-2262	4	25	to	to	PART
fbem-2262	4	26	solve	solve	VERB
fbem-2262	4	27	the	the	DET
fbem-2262	4	28	conflict	conflict	NOUN
fbem-2262	4	29	of	of	ADP
fbem-2262	4	30	express	express	ADJ
fbem-2262	4	31	service	service	NOUN
fbem-2262	4	32	quality	quality	NOUN
fbem-2262	4	33	.	.	PUNCT
fbem-2262	5	1	this	this	DET
fbem-2262	5	2	research	research	NOUN
fbem-2262	5	3	is	be	AUX
fbem-2262	5	4	quantitative	quantitative	ADJ
fbem-2262	5	5	and	and	CCONJ
fbem-2262	5	6	collects	collect	VERB
fbem-2262	5	7	data	datum	NOUN
fbem-2262	5	8	via	via	ADP
fbem-2262	5	9	a	a	DET
fbem-2262	5	10	questionnaire	questionnaire	NOUN
fbem-2262	5	11	.	.	PUNCT
fbem-2262	6	1	the	the	DET
fbem-2262	6	2	research	research	NOUN
fbem-2262	6	3	will	will	AUX
fbem-2262	6	4	employ	employ	VERB
fbem-2262	6	5	multiple	multiple	ADJ
fbem-2262	6	6	regression	regression	NOUN
fbem-2262	6	7	to	to	PART
fbem-2262	6	8	figure	figure	VERB
fbem-2262	6	9	out	out	ADP
fbem-2262	6	10	the	the	DET
fbem-2262	6	11	relationship	relationship	NOUN
fbem-2262	6	12	between	between	ADP
fbem-2262	6	13	the	the	DET
fbem-2262	6	14	thai	thai	PROPN
fbem-2262	6	15	express	express	PROPN
fbem-2262	6	16	firms	firm	NOUN
fbem-2262	6	17	'	'	PART
fbem-2262	6	18	service	service	NOUN
fbem-2262	6	19	quality	quality	NOUN
fbem-2262	6	20	and	and	CCONJ
fbem-2262	6	21	customer	customer	NOUN
fbem-2262	6	22	satisfaction	satisfaction	NOUN
fbem-2262	6	23	of	of	ADP
fbem-2262	6	24	e	e	PROPN
fbem-2262	6	25	-	-	NOUN
fbem-2262	6	26	commerce	commerce	NOUN
fbem-2262	6	27	shopping	shopping	NOUN
fbem-2262	6	28	customers	customer	NOUN
fbem-2262	6	29	in	in	ADP
fbem-2262	6	30	thailand	thailand	PROPN
fbem-2262	6	31	.	.	PUNCT
fbem-2262	7	1	it	it	PRON
fbem-2262	7	2	is	be	AUX
fbem-2262	7	3	concluded	conclude	VERB
fbem-2262	7	4	that	that	SCONJ
fbem-2262	7	5	all	all	DET
fbem-2262	7	6	the	the	DET
fbem-2262	7	7	six	six	NUM
fbem-2262	7	8	dimensions	dimension	NOUN
fbem-2262	7	9	(	(	PUNCT
fbem-2262	7	10	ordering	order	VERB
fbem-2262	7	11	quality	quality	NOUN
fbem-2262	7	12	,	,	PUNCT
fbem-2262	7	13	commodity	commodity	NOUN
fbem-2262	7	14	distribution	distribution	NOUN
fbem-2262	7	15	quality	quality	NOUN
fbem-2262	7	16	,	,	PUNCT
fbem-2262	7	17	customized	customized	ADJ
fbem-2262	7	18	quality	quality	NOUN
fbem-2262	7	19	,	,	PUNCT
fbem-2262	7	20	information	information	NOUN
fbem-2262	7	21	quality	quality	NOUN
fbem-2262	7	22	,	,	PUNCT
fbem-2262	7	23	courier	courier	NOUN
fbem-2262	7	24	service	service	NOUN
fbem-2262	7	25	quality	quality	NOUN
fbem-2262	7	26	,	,	PUNCT
fbem-2262	7	27	and	and	CCONJ
fbem-2262	7	28	error	error	NOUN
fbem-2262	7	29	handling	handling	NOUN
fbem-2262	7	30	quality	quality	NOUN
fbem-2262	7	31	)	)	PUNCT
fbem-2262	7	32	positively	positively	ADV
fbem-2262	7	33	affect	affect	VERB
fbem-2262	7	34	customer	customer	NOUN
fbem-2262	7	35	satisfaction	satisfaction	NOUN
fbem-2262	7	36	in	in	ADP
fbem-2262	7	37	thailand	thailand	PROPN
fbem-2262	7	38	except	except	SCONJ
fbem-2262	7	39	for	for	ADP
fbem-2262	7	40	response	response	NOUN
fbem-2262	7	41	quality	quality	NOUN
fbem-2262	7	42	which	which	PRON
fbem-2262	7	43	is	be	AUX
fbem-2262	7	44	not	not	PART
fbem-2262	7	45	related	relate	VERB
fbem-2262	7	46	to	to	ADP
fbem-2262	7	47	customer	customer	NOUN
fbem-2262	7	48	satisfaction	satisfaction	NOUN
fbem-2262	7	49	.	.	PUNCT
fbem-2262	8	1	finally	finally	ADV
fbem-2262	8	2	,	,	PUNCT
fbem-2262	8	3	based	base	VERB
fbem-2262	8	4	on	on	ADP
fbem-2262	8	5	the	the	DET
fbem-2262	8	6	experimental	experimental	ADJ
fbem-2262	8	7	results	result	NOUN
fbem-2262	8	8	,	,	PUNCT
fbem-2262	8	9	this	this	DET
fbem-2262	8	10	paper	paper	NOUN
fbem-2262	8	11	proposes	propose	VERB
fbem-2262	8	12	development	development	NOUN
fbem-2262	8	13	suggestions	suggestion	NOUN
fbem-2262	8	14	for	for	ADP
fbem-2262	8	15	thai	thai	PROPN
fbem-2262	8	16	express	express	ADJ
fbem-2262	8	17	companies	company	NOUN
fbem-2262	8	18	.	.	PUNCT
fbem-2262	9	1	keywords	keyword	NOUN
fbem-2262	9	2	:	:	PUNCT
fbem-2262	9	3	express	express	VERB
fbem-2262	9	4	service	service	NOUN
fbem-2262	9	5	quality	quality	NOUN
fbem-2262	9	6	,	,	PUNCT
fbem-2262	9	7	customer	customer	NOUN
fbem-2262	9	8	satisfaction	satisfaction	NOUN
fbem-2262	9	9	.	.	PUNCT
fbem-2262	10	1	1	1	X
fbem-2262	10	2	.	.	X
fbem-2262	10	3	introduction	introduction	NOUN
fbem-2262	10	4	customers	customer	NOUN
fbem-2262	10	5	are	be	AUX
fbem-2262	10	6	continuously	continuously	ADV
fbem-2262	10	7	expanding	expand	VERB
fbem-2262	10	8	and	and	CCONJ
fbem-2262	10	9	embracing	embrace	VERB
fbem-2262	10	10	online	online	ADJ
fbem-2262	10	11	shopping	shopping	NOUN
fbem-2262	10	12	day	day	NOUN
fbem-2262	10	13	by	by	ADP
fbem-2262	10	14	day	day	NOUN
fbem-2262	10	15	because	because	SCONJ
fbem-2262	10	16	of	of	ADP
fbem-2262	10	17	their	their	PRON
fbem-2262	10	18	busy	busy	ADJ
fbem-2262	10	19	and	and	CCONJ
fbem-2262	10	20	complex	complex	ADJ
fbem-2262	10	21	lifestyles	lifestyle	NOUN
fbem-2262	10	22	,	,	PUNCT
fbem-2262	10	23	which	which	PRON
fbem-2262	10	24	influence	influence	VERB
fbem-2262	10	25	how	how	SCONJ
fbem-2262	10	26	they	they	PRON
fbem-2262	10	27	use	use	VERB
fbem-2262	10	28	the	the	DET
fbem-2262	10	29	internet	internet	NOUN
fbem-2262	10	30	to	to	PART
fbem-2262	10	31	acquire	acquire	VERB
fbem-2262	10	32	products	product	NOUN
fbem-2262	10	33	and	and	CCONJ
fbem-2262	10	34	services	service	NOUN
fbem-2262	10	35	.	.	PUNCT
fbem-2262	11	1	the	the	DET
fbem-2262	11	2	four	four	NUM
fbem-2262	11	3	variables	variable	NOUN
fbem-2262	11	4	that	that	PRON
fbem-2262	11	5	encourage	encourage	VERB
fbem-2262	11	6	the	the	DET
fbem-2262	11	7	expansion	expansion	NOUN
fbem-2262	11	8	of	of	ADP
fbem-2262	11	9	internet	internet	NOUN
fbem-2262	11	10	shopping	shopping	NOUN
fbem-2262	11	11	are	be	AUX
fbem-2262	11	12	1	1	NUM
fbem-2262	11	13	)	)	PUNCT
fbem-2262	11	14	government	government	NOUN
fbem-2262	11	15	support	support	NOUN
fbem-2262	11	16	and	and	CCONJ
fbem-2262	11	17	promotion	promotion	NOUN
fbem-2262	11	18	;	;	PUNCT
fbem-2262	11	19	2	2	X
fbem-2262	11	20	)	)	PUNCT
fbem-2262	11	21	channels	channel	NOUN
fbem-2262	11	22	for	for	ADP
fbem-2262	11	23	online	online	ADJ
fbem-2262	11	24	sales	sale	NOUN
fbem-2262	11	25	and	and	CCONJ
fbem-2262	11	26	services	service	NOUN
fbem-2262	11	27	3	3	NUM
fbem-2262	11	28	)	)	PUNCT
fbem-2262	11	29	an	an	DET
fbem-2262	11	30	increase	increase	NOUN
fbem-2262	11	31	in	in	ADP
fbem-2262	11	32	the	the	DET
fbem-2262	11	33	number	number	NOUN
fbem-2262	11	34	of	of	ADP
fbem-2262	11	35	foreign	foreign	ADJ
fbem-2262	11	36	investors	investor	NOUN
fbem-2262	11	37	in	in	ADP
fbem-2262	11	38	the	the	DET
fbem-2262	11	39	online	online	ADJ
fbem-2262	11	40	market	market	NOUN
fbem-2262	11	41	(	(	PUNCT
fbem-2262	11	42	watcharaphon	watcharaphon	NOUN
fbem-2262	11	43	jiangkong	jiangkong	NOUN
fbem-2262	11	44	,	,	PUNCT
fbem-2262	11	45	2017	2017	NUM
fbem-2262	11	46	)	)	PUNCT
fbem-2262	11	47	.	.	PUNCT
fbem-2262	12	1	many	many	ADJ
fbem-2262	12	2	merchants	merchant	NOUN
fbem-2262	12	3	must	must	AUX
fbem-2262	12	4	respond	respond	VERB
fbem-2262	12	5	to	to	ADP
fbem-2262	12	6	changing	change	VERB
fbem-2262	12	7	market	market	NOUN
fbem-2262	12	8	demands	demand	NOUN
fbem-2262	12	9	for	for	SCONJ
fbem-2262	12	10	online	online	ADJ
fbem-2262	12	11	shopping	shopping	NOUN
fbem-2262	12	12	to	to	PART
fbem-2262	12	13	grow	grow	VERB
fbem-2262	12	14	.	.	PUNCT
fbem-2262	13	1	online	online	ADJ
fbem-2262	13	2	vendors	vendor	NOUN
fbem-2262	13	3	must	must	AUX
fbem-2262	13	4	grasp	grasp	VERB
fbem-2262	13	5	the	the	DET
fbem-2262	13	6	importance	importance	NOUN
fbem-2262	13	7	of	of	ADP
fbem-2262	13	8	client	client	NOUN
fbem-2262	13	9	happiness	happiness	NOUN
fbem-2262	13	10	to	to	PART
fbem-2262	13	11	acquire	acquire	VERB
fbem-2262	13	12	a	a	DET
fbem-2262	13	13	competitive	competitive	ADJ
fbem-2262	13	14	advantage	advantage	NOUN
fbem-2262	13	15	.	.	PUNCT
fbem-2262	14	1	customer	customer	NOUN
fbem-2262	14	2	satisfaction	satisfaction	NOUN
fbem-2262	14	3	is	be	AUX
fbem-2262	14	4	essential	essential	ADJ
fbem-2262	14	5	for	for	ADP
fbem-2262	14	6	establishing	establish	VERB
fbem-2262	14	7	lucrative	lucrative	ADJ
fbem-2262	14	8	consumer	consumer	NOUN
fbem-2262	14	9	interactions	interaction	NOUN
fbem-2262	14	10	,	,	PUNCT
fbem-2262	14	11	retaining	retaining	NOUN
fbem-2262	14	12	,	,	PUNCT
fbem-2262	14	13	and	and	CCONJ
fbem-2262	14	14	expanding	expand	VERB
fbem-2262	14	15	customers	customer	NOUN
fbem-2262	14	16	,	,	PUNCT
fbem-2262	14	17	and	and	CCONJ
fbem-2262	14	18	maximizing	maximize	VERB
fbem-2262	14	19	customer	customer	NOUN
fbem-2262	14	20	lifetime	lifetime	NOUN
fbem-2262	14	21	value	value	NOUN
fbem-2262	14	22	(	(	PUNCT
fbem-2262	14	23	kotler	kotler	PROPN
fbem-2262	14	24	et	et	PROPN
fbem-2262	14	25	al	al	PROPN
fbem-2262	14	26	.	.	PROPN
fbem-2262	14	27	,	,	PUNCT
fbem-2262	14	28	2011	2011	NUM
fbem-2262	14	29	)	)	PUNCT
fbem-2262	14	30	.	.	PUNCT
fbem-2262	15	1	customer	customer	NOUN
fbem-2262	15	2	happiness	happiness	NOUN
fbem-2262	15	3	is	be	AUX
fbem-2262	15	4	becoming	become	VERB
fbem-2262	15	5	increasingly	increasingly	ADV
fbem-2262	15	6	important	important	ADJ
fbem-2262	15	7	,	,	PUNCT
fbem-2262	15	8	with	with	ADP
fbem-2262	15	9	high	high	ADJ
fbem-2262	15	10	-	-	PUNCT
fbem-2262	15	11	quality	quality	NOUN
fbem-2262	15	12	products	product	NOUN
fbem-2262	15	13	and	and	CCONJ
fbem-2262	15	14	services	service	NOUN
fbem-2262	15	15	that	that	PRON
fbem-2262	15	16	provide	provide	VERB
fbem-2262	15	17	value	value	NOUN
fbem-2262	15	18	for	for	ADP
fbem-2262	15	19	money	money	NOUN
fbem-2262	15	20	recognized	recognize	VERB
fbem-2262	15	21	as	as	ADP
fbem-2262	15	22	critical	critical	ADJ
fbem-2262	15	23	for	for	ADP
fbem-2262	15	24	long	long	ADJ
fbem-2262	15	25	-	-	PUNCT
fbem-2262	15	26	term	term	NOUN
fbem-2262	15	27	survival	survival	NOUN
fbem-2262	15	28	,	,	PUNCT
fbem-2262	15	29	let	let	VERB
fbem-2262	15	30	alone	alone	ADJ
fbem-2262	15	31	long	long	ADJ
fbem-2262	15	32	-	-	PUNCT
fbem-2262	15	33	term	term	NOUN
fbem-2262	15	34	success	success	NOUN
fbem-2262	15	35	(	(	PUNCT
fbem-2262	15	36	wisniewski	wisniewski	PROPN
fbem-2262	15	37	and	and	CCONJ
fbem-2262	15	38	donnelly	donnelly	PROPN
fbem-2262	15	39	,	,	PUNCT
fbem-2262	15	40	1996	1996	NUM
fbem-2262	15	41	)	)	PUNCT
fbem-2262	15	42	.	.	PUNCT
fbem-2262	16	1	to	to	PART
fbem-2262	16	2	better	well	ADV
fbem-2262	16	3	study	study	VERB
fbem-2262	16	4	the	the	DET
fbem-2262	16	5	effect	effect	NOUN
fbem-2262	16	6	of	of	ADP
fbem-2262	16	7	express	express	ADJ
fbem-2262	16	8	service	service	NOUN
fbem-2262	16	9	quality	quality	NOUN
fbem-2262	16	10	on	on	ADP
fbem-2262	16	11	the	the	DET
fbem-2262	16	12	satisfaction	satisfaction	NOUN
fbem-2262	16	13	of	of	ADP
fbem-2262	16	14	ecommerce	ecommerce	NOUN
fbem-2262	16	15	customers	customer	NOUN
fbem-2262	16	16	,	,	PUNCT
fbem-2262	16	17	this	this	DET
fbem-2262	16	18	paper	paper	NOUN
fbem-2262	16	19	chooses	choose	VERB
fbem-2262	16	20	kerry	kerry	PROPN
fbem-2262	16	21	logistic	logistic	PROPN
fbem-2262	16	22	company	company	NOUN
fbem-2262	16	23	as	as	ADP
fbem-2262	16	24	an	an	DET
fbem-2262	16	25	example	example	NOUN
fbem-2262	16	26	to	to	PART
fbem-2262	16	27	further	far	ADV
fbem-2262	16	28	analyze	analyze	VERB
fbem-2262	16	29	the	the	DET
fbem-2262	16	30	effect	effect	NOUN
fbem-2262	16	31	of	of	ADP
fbem-2262	16	32	courier	courier	NOUN
fbem-2262	16	33	service	service	NOUN
fbem-2262	16	34	quality	quality	NOUN
fbem-2262	16	35	on	on	ADP
fbem-2262	16	36	the	the	DET
fbem-2262	16	37	satisfaction	satisfaction	NOUN
fbem-2262	16	38	of	of	ADP
fbem-2262	16	39	thai	thai	PROPN
fbem-2262	16	40	online	online	PROPN
fbem-2262	16	41	shopping	shopping	NOUN
fbem-2262	16	42	customers	customer	NOUN
fbem-2262	16	43	by	by	ADP
fbem-2262	16	44	studying	study	VERB
fbem-2262	16	45	the	the	DET
fbem-2262	16	46	effect	effect	NOUN
fbem-2262	16	47	of	of	ADP
fbem-2262	16	48	service	service	NOUN
fbem-2262	16	49	quality	quality	NOUN
fbem-2262	16	50	of	of	ADP
fbem-2262	16	51	kerry	kerry	PROPN
fbem-2262	16	52	company	company	PROPN
fbem-2262	16	53	on	on	ADP
fbem-2262	16	54	the	the	DET
fbem-2262	16	55	satisfaction	satisfaction	NOUN
fbem-2262	16	56	of	of	ADP
fbem-2262	16	57	thai	thai	PROPN
fbem-2262	16	58	online	online	ADJ
fbem-2262	16	59	shopping	shopping	NOUN
fbem-2262	16	60	customers	customer	NOUN
fbem-2262	16	61	.	.	PUNCT
fbem-2262	17	1	why	why	SCONJ
fbem-2262	17	2	did	do	AUX
fbem-2262	17	3	this	this	DET
fbem-2262	17	4	paper	paper	NOUN
fbem-2262	17	5	choose	choose	VERB
fbem-2262	17	6	kerry	kerry	PROPN
fbem-2262	17	7	express	express	VERB
fbem-2262	17	8	users	user	NOUN
fbem-2262	17	9	as	as	ADP
fbem-2262	17	10	the	the	DET
fbem-2262	17	11	research	research	NOUN
fbem-2262	17	12	subject	subject	NOUN
fbem-2262	17	13	?	?	PUNCT
fbem-2262	18	1	the	the	DET
fbem-2262	18	2	first	first	ADJ
fbem-2262	18	3	reason	reason	NOUN
fbem-2262	18	4	is	be	AUX
fbem-2262	18	5	that	that	SCONJ
fbem-2262	18	6	kerry	kerry	PROPN
fbem-2262	18	7	express	express	PROPN
fbem-2262	18	8	has	have	VERB
fbem-2262	18	9	a	a	DET
fbem-2262	18	10	wide	wide	ADJ
fbem-2262	18	11	range	range	NOUN
fbem-2262	18	12	of	of	ADP
fbem-2262	18	13	users	user	NOUN
fbem-2262	18	14	in	in	ADP
fbem-2262	18	15	thailand	thailand	PROPN
fbem-2262	18	16	.	.	PUNCT
fbem-2262	19	1	kerry	kerry	PROPN
fbem-2262	19	2	express	express	PROPN
fbem-2262	19	3	(	(	PUNCT
fbem-2262	19	4	thailand	thailand	PROPN
fbem-2262	19	5	)	)	PUNCT
fbem-2262	19	6	public	public	ADJ
fbem-2262	19	7	company	company	NOUN
fbem-2262	19	8	limited	limit	VERB
fbem-2262	19	9	is	be	AUX
fbem-2262	19	10	a	a	DET
fbem-2262	19	11	parcel	parcel	NOUN
fbem-2262	19	12	delivery	delivery	NOUN
fbem-2262	19	13	provider	provider	NOUN
fbem-2262	19	14	.	.	PUNCT
fbem-2262	20	1	the	the	DET
fbem-2262	20	2	company	company	NOUN
fbem-2262	20	3	's	's	PART
fbem-2262	20	4	services	service	NOUN
fbem-2262	20	5	include	include	VERB
fbem-2262	20	6	business	business	NOUN
fbem-2262	20	7	-	-	PUNCT
fbem-2262	20	8	to	to	ADP
fbem-2262	20	9	-	-	PUNCT
fbem-2262	20	10	business	business	NOUN
fbem-2262	20	11	,	,	PUNCT
fbem-2262	20	12	business	business	NOUN
fbem-2262	20	13	-	-	PUNCT
fbem-2262	20	14	to	to	ADP
fbem-2262	20	15	-	-	PUNCT
fbem-2262	20	16	person	person	NOUN
fbem-2262	20	17	,	,	PUNCT
fbem-2262	20	18	person	person	NOUN
fbem-2262	20	19	-	-	PUNCT
fbem-2262	20	20	toperson	toperson	NOUN
fbem-2262	20	21	,	,	PUNCT
fbem-2262	20	22	bangkok	bangkok	PROPN
fbem-2262	20	23	same	same	ADJ
fbem-2262	20	24	day	day	NOUN
fbem-2262	20	25	,	,	PUNCT
fbem-2262	20	26	easy	easy	ADJ
fbem-2262	20	27	chip	chip	NOUN
fbem-2262	20	28	,	,	PUNCT
fbem-2262	20	29	extra	extra	ADJ
fbem-2262	20	30	services	service	NOUN
fbem-2262	20	31	,	,	PUNCT
fbem-2262	20	32	and	and	CCONJ
fbem-2262	20	33	receiving	receive	VERB
fbem-2262	20	34	the	the	DET
fbem-2262	20	35	parcel	parcel	NOUN
fbem-2262	20	36	in	in	ADP
fbem-2262	20	37	person	person	NOUN
fbem-2262	20	38	.	.	PUNCT
fbem-2262	21	1	its	its	PRON
fbem-2262	21	2	business	business	NOUN
fbem-2262	21	3	-	-	PUNCT
fbem-2262	21	4	to	to	ADP
fbem-2262	21	5	-	-	PUNCT
fbem-2262	21	6	business	business	NOUN
fbem-2262	21	7	service	service	NOUN
fbem-2262	21	8	serves	serve	VERB
fbem-2262	21	9	customers	customer	NOUN
fbem-2262	21	10	by	by	ADP
fbem-2262	21	11	delivering	deliver	VERB
fbem-2262	21	12	parcels	parcel	NOUN
fbem-2262	21	13	to	to	ADP
fbem-2262	21	14	offices	office	NOUN
fbem-2262	21	15	and	and	CCONJ
fbem-2262	21	16	business	business	NOUN
fbem-2262	21	17	establishments	establishment	NOUN
fbem-2262	21	18	.	.	PUNCT
fbem-2262	22	1	the	the	DET
fbem-2262	22	2	company	company	NOUN
fbem-2262	22	3	has	have	VERB
fbem-2262	22	4	more	more	ADJ
fbem-2262	22	5	than	than	ADP
fbem-2262	22	6	15,000	15,000	NUM
fbem-2262	22	7	service	service	NOUN
fbem-2262	22	8	centers	center	NOUN
fbem-2262	22	9	covering	cover	VERB
fbem-2262	22	10	approximately	approximately	ADV
fbem-2262	22	11	77	77	NUM
fbem-2262	22	12	provinces	province	NOUN
fbem-2262	22	13	.	.	PUNCT
fbem-2262	23	1	the	the	DET
fbem-2262	23	2	company	company	NOUN
fbem-2262	23	3	has	have	VERB
fbem-2262	23	4	nine	nine	NUM
fbem-2262	23	5	large	large	ADJ
fbem-2262	23	6	parcel	parcel	NOUN
fbem-2262	23	7	sorting	sort	VERB
fbem-2262	23	8	centers	center	NOUN
fbem-2262	23	9	,	,	PUNCT
fbem-2262	23	10	over	over	ADP
fbem-2262	23	11	1,200	1,200	NUM
fbem-2262	23	12	subdistribution	subdistribution	NOUN
fbem-2262	23	13	centers	center	NOUN
fbem-2262	23	14	,	,	PUNCT
fbem-2262	23	15	and	and	CCONJ
fbem-2262	23	16	over	over	ADP
fbem-2262	23	17	25,000	25,000	NUM
fbem-2262	23	18	delivery	delivery	NOUN
fbem-2262	23	19	vehicles	vehicle	NOUN
fbem-2262	23	20	(	(	PUNCT
fbem-2262	23	21	forst	forst	PROPN
fbem-2262	23	22	&	&	CCONJ
fbem-2262	23	23	sullivan,2020	sullivan,2020	PROPN
fbem-2262	23	24	)	)	PUNCT
fbem-2262	23	25	.	.	PUNCT
fbem-2262	24	1	the	the	DET
fbem-2262	24	2	second	second	ADJ
fbem-2262	24	3	reason	reason	NOUN
fbem-2262	24	4	is	be	AUX
fbem-2262	24	5	that	that	SCONJ
fbem-2262	24	6	kerry	kerry	PROPN
fbem-2262	24	7	express	express	PROPN
fbem-2262	24	8	is	be	AUX
fbem-2262	24	9	also	also	ADV
fbem-2262	24	10	a	a	DET
fbem-2262	24	11	wellknown	wellknown	ADJ
fbem-2262	24	12	brand	brand	NOUN
fbem-2262	24	13	in	in	ADP
fbem-2262	24	14	the	the	DET
fbem-2262	24	15	thai	thai	ADJ
fbem-2262	24	16	courier	courier	NOUN
fbem-2262	24	17	industry	industry	NOUN
fbem-2262	24	18	,	,	PUNCT
fbem-2262	24	19	and	and	CCONJ
fbem-2262	24	20	the	the	DET
fbem-2262	24	21	study	study	NOUN
fbem-2262	24	22	of	of	ADP
fbem-2262	24	23	it	it	PRON
fbem-2262	24	24	is	be	AUX
fbem-2262	24	25	representative	representative	ADJ
fbem-2262	24	26	.	.	PUNCT
fbem-2262	25	1	kerry	kerry	PROPN
fbem-2262	25	2	express	express	PROPN
fbem-2262	25	3	wins	win	VERB
fbem-2262	25	4	the	the	DET
fbem-2262	25	5	no	no	NOUN
fbem-2262	25	6	.	.	NOUN
fbem-2262	25	7	1	1	NUM
fbem-2262	25	8	brand	brand	NOUN
fbem-2262	25	9	in	in	ADP
fbem-2262	25	10	thailand	thailand	PROPN
fbem-2262	25	11	's	's	PART
fbem-2262	25	12	logistics	logistic	NOUN
fbem-2262	25	13	industry	industry	NOUN
fbem-2262	25	14	in	in	ADP
fbem-2262	25	15	2021	2021	NUM
fbem-2262	25	16	.	.	PUNCT
fbem-2262	26	1	therefore	therefore	ADV
fbem-2262	26	2	,	,	PUNCT
fbem-2262	26	3	it	it	PRON
fbem-2262	26	4	is	be	AUX
fbem-2262	26	5	typical	typical	ADJ
fbem-2262	26	6	to	to	PART
fbem-2262	26	7	study	study	VERB
fbem-2262	26	8	the	the	DET
fbem-2262	26	9	quality	quality	NOUN
fbem-2262	26	10	of	of	ADP
fbem-2262	26	11	kerry	kerry	PROPN
fbem-2262	26	12	express	express	PROPN
fbem-2262	26	13	's	's	PART
fbem-2262	26	14	service	service	NOUN
fbem-2262	26	15	from	from	ADP
fbem-2262	26	16	the	the	DET
fbem-2262	26	17	perspective	perspective	NOUN
fbem-2262	26	18	of	of	ADP
fbem-2262	26	19	customer	customer	NOUN
fbem-2262	26	20	satisfaction	satisfaction	NOUN
fbem-2262	26	21	.	.	PUNCT
fbem-2262	27	1	the	the	DET
fbem-2262	27	2	third	third	ADJ
fbem-2262	27	3	reason	reason	NOUN
fbem-2262	27	4	is	be	AUX
fbem-2262	27	5	that	that	SCONJ
fbem-2262	27	6	kerry	kerry	PROPN
fbem-2262	27	7	express	express	PROPN
fbem-2262	27	8	works	work	VERB
fbem-2262	27	9	with	with	ADP
fbem-2262	27	10	several	several	ADJ
fbem-2262	27	11	e	e	NOUN
fbem-2262	27	12	-	-	NOUN
fbem-2262	27	13	commerce	commerce	NOUN
fbem-2262	27	14	platforms	platform	NOUN
fbem-2262	27	15	,	,	PUNCT
fbem-2262	27	16	so	so	ADV
fbem-2262	27	17	many	many	ADJ
fbem-2262	27	18	e	e	NOUN
fbem-2262	27	19	-	-	ADJ
fbem-2262	27	20	commerce	commerce	NOUN
fbem-2262	27	21	platforms	platform	NOUN
fbem-2262	27	22	,	,	PUNCT
fbem-2262	27	23	for	for	ADP
fbem-2262	27	24	instance	instance	NOUN
fbem-2262	27	25	,	,	PUNCT
fbem-2262	27	26	shopee	shopee	NOUN
fbem-2262	27	27	,	,	PUNCT
fbem-2262	27	28	use	use	VERB
fbem-2262	27	29	the	the	DET
fbem-2262	27	30	kerry	kerry	PROPN
fbem-2262	27	31	express	express	PROPN
fbem-2262	27	32	service	service	NOUN
fbem-2262	27	33	to	to	PART
fbem-2262	27	34	deliver	deliver	VERB
fbem-2262	27	35	products	product	NOUN
fbem-2262	27	36	to	to	ADP
fbem-2262	27	37	customers	customer	NOUN
fbem-2262	27	38	'	'	PART
fbem-2262	27	39	homes	home	NOUN
fbem-2262	27	40	.	.	PUNCT
fbem-2262	28	1	therefore	therefore	ADV
fbem-2262	28	2	,	,	PUNCT
fbem-2262	28	3	kerry	kerry	PROPN
fbem-2262	28	4	express	express	PROPN
fbem-2262	28	5	is	be	AUX
fbem-2262	28	6	suitable	suitable	ADJ
fbem-2262	28	7	as	as	ADP
fbem-2262	28	8	the	the	DET
fbem-2262	28	9	subject	subject	NOUN
fbem-2262	28	10	of	of	ADP
fbem-2262	28	11	this	this	DET
fbem-2262	28	12	study	study	NOUN
fbem-2262	28	13	.	.	PUNCT
fbem-2262	29	1	although	although	SCONJ
fbem-2262	29	2	there	there	PRON
fbem-2262	29	3	are	be	VERB
fbem-2262	29	4	many	many	ADJ
fbem-2262	29	5	studies	study	NOUN
fbem-2262	29	6	on	on	ADP
fbem-2262	29	7	the	the	DET
fbem-2262	29	8	impact	impact	NOUN
fbem-2262	29	9	of	of	ADP
fbem-2262	29	10	service	service	NOUN
fbem-2262	29	11	quality	quality	NOUN
fbem-2262	29	12	on	on	ADP
fbem-2262	29	13	customer	customer	NOUN
fbem-2262	29	14	satisfaction	satisfaction	NOUN
fbem-2262	29	15	,	,	PUNCT
fbem-2262	29	16	the	the	DET
fbem-2262	29	17	research	research	NOUN
fbem-2262	29	18	on	on	ADP
fbem-2262	29	19	the	the	DET
fbem-2262	29	20	express	express	ADJ
fbem-2262	29	21	delivery	delivery	NOUN
fbem-2262	29	22	industry	industry	NOUN
fbem-2262	29	23	in	in	ADP
fbem-2262	29	24	thailand	thailand	PROPN
fbem-2262	29	25	is	be	AUX
fbem-2262	29	26	still	still	ADV
fbem-2262	29	27	limited	limited	ADJ
fbem-2262	29	28	.	.	PUNCT
fbem-2262	30	1	although	although	SCONJ
fbem-2262	30	2	some	some	DET
fbem-2262	30	3	scholars	scholar	NOUN
fbem-2262	30	4	have	have	AUX
fbem-2262	30	5	carried	carry	VERB
fbem-2262	30	6	out	out	ADP
fbem-2262	30	7	relevant	relevant	ADJ
fbem-2262	30	8	research	research	NOUN
fbem-2262	30	9	on	on	ADP
fbem-2262	30	10	the	the	DET
fbem-2262	30	11	express	express	ADJ
fbem-2262	30	12	delivery	delivery	NOUN
fbem-2262	30	13	industry	industry	NOUN
fbem-2262	30	14	in	in	ADP
fbem-2262	30	15	thailand	thailand	PROPN
fbem-2262	30	16	,	,	PUNCT
fbem-2262	30	17	the	the	DET
fbem-2262	30	18	sample	sample	NOUN
fbem-2262	30	19	size	size	NOUN
fbem-2262	30	20	is	be	AUX
fbem-2262	30	21	small	small	ADJ
fbem-2262	30	22	and	and	CCONJ
fbem-2262	30	23	can	can	AUX
fbem-2262	30	24	not	not	PART
fbem-2262	30	25	reflect	reflect	VERB
fbem-2262	30	26	the	the	DET
fbem-2262	30	27	situation	situation	NOUN
fbem-2262	30	28	in	in	ADP
fbem-2262	30	29	thailand	thailand	PROPN
fbem-2262	30	30	as	as	ADP
fbem-2262	30	31	a	a	DET
fbem-2262	30	32	whole	whole	ADJ
fbem-2262	30	33	(	(	PUNCT
fbem-2262	30	34	nopphong	nopphong	NOUN
fbem-2262	30	35	2021	2021	NUM
fbem-2262	30	36	)	)	PUNCT
fbem-2262	30	37	.	.	PUNCT
fbem-2262	31	1	different	different	ADJ
fbem-2262	31	2	studies	study	NOUN
fbem-2262	31	3	use	use	VERB
fbem-2262	31	4	different	different	ADJ
fbem-2262	31	5	dimensions	dimension	NOUN
fbem-2262	31	6	to	to	PART
fbem-2262	31	7	measure	measure	VERB
fbem-2262	31	8	courier	courier	NOUN
fbem-2262	31	9	service	service	NOUN
fbem-2262	31	10	quality	quality	NOUN
fbem-2262	31	11	and	and	CCONJ
fbem-2262	31	12	get	get	VERB
fbem-2262	31	13	different	different	ADJ
fbem-2262	31	14	results	result	NOUN
fbem-2262	31	15	(	(	PUNCT
fbem-2262	31	16	guo,2020	guo,2020	NOUN
fbem-2262	31	17	)	)	PUNCT
fbem-2262	31	18	.	.	PUNCT
fbem-2262	32	1	previous	previous	ADJ
fbem-2262	32	2	research	research	NOUN
fbem-2262	32	3	on	on	ADP
fbem-2262	32	4	thai	thai	PROPN
fbem-2262	32	5	express	express	PROPN
fbem-2262	32	6	company	company	NOUN
fbem-2262	32	7	service	service	NOUN
fbem-2262	32	8	quality	quality	NOUN
fbem-2262	32	9	was	be	AUX
fbem-2262	32	10	measured	measure	VERB
fbem-2262	32	11	by	by	ADP
fbem-2262	32	12	5	5	NUM
fbem-2262	32	13	dimensions	dimension	NOUN
fbem-2262	32	14	(	(	PUNCT
fbem-2262	32	15	nopphong	nopphong	NOUN
fbem-2262	32	16	2021	2021	NUM
fbem-2262	32	17	)	)	PUNCT
fbem-2262	32	18	.	.	PUNCT
fbem-2262	33	1	however	however	ADV
fbem-2262	33	2	,	,	PUNCT
fbem-2262	33	3	guo	guo	PROPN
fbem-2262	33	4	(	(	PUNCT
fbem-2262	33	5	2020	2020	NUM
fbem-2262	33	6	)	)	PUNCT
fbem-2262	33	7	used	use	VERB
fbem-2262	33	8	7	7	NUM
fbem-2262	33	9	dimensions	dimension	NOUN
fbem-2262	33	10	in	in	ADP
fbem-2262	33	11	his	his	PRON
fbem-2262	33	12	study	study	NOUN
fbem-2262	33	13	of	of	ADP
fbem-2262	33	14	the	the	DET
fbem-2262	33	15	service	service	NOUN
fbem-2262	33	16	quality	quality	NOUN
fbem-2262	33	17	of	of	ADP
fbem-2262	33	18	express	express	ADJ
fbem-2262	33	19	companies	company	NOUN
fbem-2262	33	20	in	in	ADP
fbem-2262	33	21	china	china	PROPN
fbem-2262	33	22	.	.	PUNCT
fbem-2262	34	1	7	7	NUM
fbem-2262	34	2	dimensions	dimension	NOUN
fbem-2262	34	3	have	have	AUX
fbem-2262	34	4	not	not	PART
fbem-2262	34	5	been	be	AUX
fbem-2262	34	6	used	use	VERB
fbem-2262	34	7	to	to	PART
fbem-2262	34	8	study	study	VERB
fbem-2262	34	9	the	the	DET
fbem-2262	34	10	service	service	NOUN
fbem-2262	34	11	quality	quality	NOUN
fbem-2262	34	12	of	of	ADP
fbem-2262	34	13	express	express	ADJ
fbem-2262	34	14	companies	company	NOUN
fbem-2262	34	15	in	in	ADP
fbem-2262	34	16	thailand	thailand	PROPN
fbem-2262	34	17	.	.	PUNCT
fbem-2262	35	1	in	in	ADP
fbem-2262	35	2	this	this	DET
fbem-2262	35	3	paper	paper	NOUN
fbem-2262	35	4	,	,	PUNCT
fbem-2262	35	5	we	we	PRON
fbem-2262	35	6	will	will	AUX
fbem-2262	35	7	use	use	VERB
fbem-2262	35	8	ordering	order	VERB
fbem-2262	35	9	quality	quality	NOUN
fbem-2262	35	10	,	,	PUNCT
fbem-2262	35	11	commodity	commodity	NOUN
fbem-2262	35	12	distribution	distribution	NOUN
fbem-2262	35	13	quality	quality	NOUN
fbem-2262	35	14	,	,	PUNCT
fbem-2262	35	15	response	response	NOUN
fbem-2262	35	16	quality	quality	NOUN
fbem-2262	35	17	,	,	PUNCT
fbem-2262	35	18	customized	customized	ADJ
fbem-2262	35	19	quality	quality	NOUN
fbem-2262	35	20	,	,	PUNCT
fbem-2262	35	21	information	information	NOUN
fbem-2262	35	22	quality	quality	NOUN
fbem-2262	35	23	,	,	PUNCT
fbem-2262	35	24	courier	courier	NOUN
fbem-2262	35	25	service	service	NOUN
fbem-2262	35	26	quality	quality	NOUN
fbem-2262	35	27	,	,	PUNCT
fbem-2262	35	28	and	and	CCONJ
fbem-2262	35	29	error	error	NOUN
fbem-2262	35	30	handling	handling	NOUN
fbem-2262	35	31	quality	quality	NOUN
fbem-2262	35	32	.	.	PUNCT
fbem-2262	36	1	the	the	DET
fbem-2262	36	2	dimension	dimension	NOUN
fbem-2262	36	3	of	of	ADP
fbem-2262	36	4	processing	processing	NOUN
fbem-2262	36	5	quality	quality	NOUN
fbem-2262	36	6	to	to	PART
fbem-2262	36	7	measure	measure	VERB
fbem-2262	36	8	express	express	VERB
fbem-2262	36	9	companies	company	NOUN
fbem-2262	36	10	'	'	PART
fbem-2262	36	11	service	service	NOUN
fbem-2262	36	12	quality	quality	NOUN
fbem-2262	36	13	therefore	therefore	ADV
fbem-2262	36	14	,	,	PUNCT
fbem-2262	36	15	this	this	DET
fbem-2262	36	16	paper	paper	NOUN
fbem-2262	36	17	will	will	AUX
fbem-2262	36	18	fill	fill	VERB
fbem-2262	36	19	these	these	DET
fbem-2262	36	20	research	research	NOUN
fbem-2262	36	21	gaps	gap	NOUN
fbem-2262	36	22	.	.	PUNCT
fbem-2262	37	1	56	56	NUM
fbem-2262	37	2	2	2	NUM
fbem-2262	37	3	.	.	PUNCT
fbem-2262	37	4	literature	literature	NOUN
fbem-2262	37	5	review	review	VERB
fbem-2262	37	6	the	the	DET
fbem-2262	37	7	definition	definition	NOUN
fbem-2262	37	8	of	of	ADP
fbem-2262	37	9	express	express	ADJ
fbem-2262	37	10	service	service	NOUN
fbem-2262	37	11	quality	quality	NOUN
fbem-2262	37	12	is	be	AUX
fbem-2262	37	13	mainly	mainly	ADV
fbem-2262	37	14	formed	form	VERB
fbem-2262	37	15	by	by	ADP
fbem-2262	37	16	western	western	ADJ
fbem-2262	37	17	scholars	scholar	NOUN
fbem-2262	37	18	based	base	VERB
fbem-2262	37	19	on	on	ADP
fbem-2262	37	20	relevant	relevant	ADJ
fbem-2262	37	21	theories	theory	NOUN
fbem-2262	37	22	in	in	ADP
fbem-2262	37	23	marketing	marketing	NOUN
fbem-2262	37	24	and	and	CCONJ
fbem-2262	37	25	management	management	NOUN
fbem-2262	37	26	,	,	PUNCT
fbem-2262	37	27	combined	combine	VERB
fbem-2262	37	28	with	with	ADP
fbem-2262	37	29	express	express	ADJ
fbem-2262	37	30	characteristics	characteristic	NOUN
fbem-2262	37	31	.	.	PUNCT
fbem-2262	38	1	more	more	ADJ
fbem-2262	38	2	is	be	AUX
fbem-2262	38	3	to	to	PART
fbem-2262	38	4	analyze	analyze	VERB
fbem-2262	38	5	the	the	DET
fbem-2262	38	6	content	content	NOUN
fbem-2262	38	7	and	and	CCONJ
fbem-2262	38	8	elements	element	NOUN
fbem-2262	38	9	of	of	ADP
fbem-2262	38	10	express	express	ADJ
fbem-2262	38	11	service	service	NOUN
fbem-2262	38	12	and	and	CCONJ
fbem-2262	38	13	does	do	AUX
fbem-2262	38	14	not	not	PART
fbem-2262	38	15	conduct	conduct	VERB
fbem-2262	38	16	an	an	DET
fbem-2262	38	17	in	in	ADP
fbem-2262	38	18	-	-	PUNCT
fbem-2262	38	19	depth	depth	NOUN
fbem-2262	38	20	analysis	analysis	NOUN
fbem-2262	38	21	of	of	ADP
fbem-2262	38	22	the	the	DET
fbem-2262	38	23	conceptual	conceptual	ADJ
fbem-2262	38	24	attributes	attribute	NOUN
fbem-2262	38	25	of	of	ADP
fbem-2262	38	26	express	express	ADJ
fbem-2262	38	27	service	service	NOUN
fbem-2262	38	28	quality	quality	NOUN
fbem-2262	38	29	.	.	PUNCT
fbem-2262	39	1	in	in	ADP
fbem-2262	39	2	1907	1907	NUM
fbem-2262	39	3	,	,	PUNCT
fbem-2262	39	4	the	the	DET
fbem-2262	39	5	world	world	NOUN
fbem-2262	39	6	's	's	PART
fbem-2262	39	7	first	first	ADJ
fbem-2262	39	8	express	express	ADJ
fbem-2262	39	9	company	company	NOUN
fbem-2262	39	10	was	be	AUX
fbem-2262	39	11	established	establish	VERB
fbem-2262	39	12	in	in	ADP
fbem-2262	39	13	washington	washington	PROPN
fbem-2262	39	14	,	,	PUNCT
fbem-2262	39	15	usa	usa	PROPN
fbem-2262	39	16	,	,	PUNCT
fbem-2262	39	17	which	which	PRON
fbem-2262	39	18	opened	open	VERB
fbem-2262	39	19	the	the	DET
fbem-2262	39	20	prelude	prelude	NOUN
fbem-2262	39	21	to	to	ADP
fbem-2262	39	22	the	the	DET
fbem-2262	39	23	development	development	NOUN
fbem-2262	39	24	of	of	ADP
fbem-2262	39	25	express	express	ADJ
fbem-2262	39	26	service	service	NOUN
fbem-2262	39	27	.	.	PUNCT
fbem-2262	40	1	the	the	DET
fbem-2262	40	2	quality	quality	NOUN
fbem-2262	40	3	of	of	ADP
fbem-2262	40	4	express	express	ADJ
fbem-2262	40	5	delivery	delivery	NOUN
fbem-2262	40	6	service	service	NOUN
fbem-2262	40	7	began	begin	VERB
fbem-2262	40	8	in	in	ADP
fbem-2262	40	9	the	the	DET
fbem-2262	40	10	early	early	ADJ
fbem-2262	40	11	1970s	1970	NOUN
fbem-2262	40	12	.	.	PUNCT
fbem-2262	41	1	in	in	ADP
fbem-2262	41	2	1974	1974	NUM
fbem-2262	41	3	,	,	PUNCT
fbem-2262	41	4	professor	professor	NOUN
fbem-2262	41	5	maisky	maisky	NOUN
fbem-2262	41	6	of	of	ADP
fbem-2262	41	7	the	the	DET
fbem-2262	41	8	university	university	PROPN
fbem-2262	41	9	of	of	ADP
fbem-2262	41	10	michigan	michigan	PROPN
fbem-2262	41	11	proposed	propose	VERB
fbem-2262	41	12	the	the	DET
fbem-2262	41	13	7rs	7rs	ADJ
fbem-2262	41	14	theory	theory	NOUN
fbem-2262	41	15	of	of	ADP
fbem-2262	41	16	express	express	ADJ
fbem-2262	41	17	delivery	delivery	NOUN
fbem-2262	41	18	service	service	NOUN
fbem-2262	41	19	quality	quality	NOUN
fbem-2262	41	20	.	.	PUNCT
fbem-2262	42	1	the	the	DET
fbem-2262	42	2	status	status	NOUN
fbem-2262	42	3	and	and	CCONJ
fbem-2262	42	4	reasonable	reasonable	ADJ
fbem-2262	42	5	commodity	commodity	NOUN
fbem-2262	42	6	price	price	NOUN
fbem-2262	42	7	and	and	CCONJ
fbem-2262	42	8	accurate	accurate	ADJ
fbem-2262	42	9	commodity	commodity	NOUN
fbem-2262	42	10	information	information	NOUN
fbem-2262	42	11	will	will	AUX
fbem-2262	42	12	deliver	deliver	VERB
fbem-2262	42	13	the	the	DET
fbem-2262	42	14	commodity	commodity	NOUN
fbem-2262	42	15	correctly	correctly	ADV
fbem-2262	42	16	(	(	PUNCT
fbem-2262	42	17	perrault	perrault	NOUN
fbem-2262	42	18	,	,	PUNCT
fbem-2262	42	19	1974	1974	NUM
fbem-2262	42	20	)	)	PUNCT
fbem-2262	42	21	.	.	PUNCT
fbem-2262	43	1	scholars	scholar	NOUN
fbem-2262	43	2	lalonde	lalonde	VERB
fbem-2262	43	3	and	and	CCONJ
fbem-2262	43	4	zinzez	zinzez	NOUN
fbem-2262	43	5	(	(	PUNCT
fbem-2262	43	6	1976	1976	NUM
fbem-2262	43	7	)	)	PUNCT
fbem-2262	43	8	defined	define	VERB
fbem-2262	43	9	logistics	logistic	NOUN
fbem-2262	43	10	services	service	NOUN
fbem-2262	43	11	as	as	ADP
fbem-2262	43	12	"	"	PUNCT
fbem-2262	43	13	activities	activity	NOUN
fbem-2262	43	14	for	for	ADP
fbem-2262	43	15	satisfying	satisfy	VERB
fbem-2262	43	16	customer	customer	NOUN
fbem-2262	43	17	needs	need	NOUN
fbem-2262	43	18	,	,	PUNCT
fbem-2262	43	19	ensuring	ensure	VERB
fbem-2262	43	20	customer	customer	NOUN
fbem-2262	43	21	satisfaction	satisfaction	NOUN
fbem-2262	43	22	,	,	PUNCT
fbem-2262	43	23	and	and	CCONJ
fbem-2262	43	24	winning	win	VERB
fbem-2262	43	25	corporate	corporate	ADJ
fbem-2262	43	26	praise	praise	NOUN
fbem-2262	43	27	"	"	PUNCT
fbem-2262	43	28	(	(	PUNCT
fbem-2262	43	29	lalonde	lalonde	NOUN
fbem-2262	43	30	,	,	PUNCT
fbem-2262	43	31	1976	1976	NUM
fbem-2262	43	32	)	)	PUNCT
fbem-2262	43	33	.	.	PUNCT
fbem-2262	44	1	this	this	DET
fbem-2262	44	2	definition	definition	NOUN
fbem-2262	44	3	has	have	AUX
fbem-2262	44	4	begun	begin	VERB
fbem-2262	44	5	to	to	PART
fbem-2262	44	6	rise	rise	VERB
fbem-2262	44	7	into	into	ADP
fbem-2262	44	8	the	the	DET
fbem-2262	44	9	realm	realm	NOUN
fbem-2262	44	10	of	of	ADP
fbem-2262	44	11	marketing	marketing	NOUN
fbem-2262	44	12	.	.	PUNCT
fbem-2262	45	1	however	however	ADV
fbem-2262	45	2	,	,	PUNCT
fbem-2262	45	3	the	the	DET
fbem-2262	45	4	concept	concept	NOUN
fbem-2262	45	5	of	of	ADP
fbem-2262	45	6	logistics	logistic	NOUN
fbem-2262	45	7	service	service	NOUN
fbem-2262	45	8	proposed	propose	VERB
fbem-2262	45	9	by	by	ADP
fbem-2262	45	10	them	they	PRON
fbem-2262	45	11	is	be	AUX
fbem-2262	45	12	still	still	ADV
fbem-2262	45	13	from	from	ADP
fbem-2262	45	14	the	the	DET
fbem-2262	45	15	perspective	perspective	NOUN
fbem-2262	45	16	of	of	ADP
fbem-2262	45	17	third	third	ADJ
fbem-2262	45	18	-	-	PUNCT
fbem-2262	45	19	party	party	NOUN
fbem-2262	45	20	enterprises	enterprise	NOUN
fbem-2262	45	21	,	,	PUNCT
fbem-2262	45	22	rather	rather	ADV
fbem-2262	45	23	than	than	ADP
fbem-2262	45	24	customer	customer	NOUN
fbem-2262	45	25	-	-	PUNCT
fbem-2262	45	26	centric	centric	NOUN
fbem-2262	45	27	.	.	PUNCT
fbem-2262	46	1	it	it	PRON
fbem-2262	46	2	is	be	AUX
fbem-2262	46	3	too	too	ADV
fbem-2262	46	4	simple	simple	ADJ
fbem-2262	46	5	to	to	PART
fbem-2262	46	6	study	study	VERB
fbem-2262	46	7	the	the	DET
fbem-2262	46	8	relationship	relationship	NOUN
fbem-2262	46	9	between	between	ADP
fbem-2262	46	10	express	express	ADJ
fbem-2262	46	11	service	service	NOUN
fbem-2262	46	12	quality	quality	NOUN
fbem-2262	46	13	and	and	CCONJ
fbem-2262	46	14	customer	customer	NOUN
fbem-2262	46	15	satisfaction	satisfaction	NOUN
fbem-2262	46	16	through	through	ADP
fbem-2262	46	17	this	this	DET
fbem-2262	46	18	concept	concept	NOUN
fbem-2262	46	19	.	.	PUNCT
fbem-2262	47	1	mentzer	mentzer	PROPN
fbem-2262	47	2	et	et	PROPN
fbem-2262	47	3	al	al	PROPN
fbem-2262	47	4	.	.	PROPN
fbem-2262	47	5	believed	believe	VERB
fbem-2262	47	6	that	that	SCONJ
fbem-2262	47	7	the	the	DET
fbem-2262	47	8	quality	quality	NOUN
fbem-2262	47	9	of	of	ADP
fbem-2262	47	10	express	express	ADJ
fbem-2262	47	11	delivery	delivery	NOUN
fbem-2262	47	12	service	service	NOUN
fbem-2262	47	13	is	be	AUX
fbem-2262	47	14	a	a	DET
fbem-2262	47	15	concept	concept	NOUN
fbem-2262	47	16	,	,	PUNCT
fbem-2262	47	17	which	which	PRON
fbem-2262	47	18	should	should	AUX
fbem-2262	47	19	include	include	VERB
fbem-2262	47	20	the	the	DET
fbem-2262	47	21	quality	quality	NOUN
fbem-2262	47	22	of	of	ADP
fbem-2262	47	23	physical	physical	ADJ
fbem-2262	47	24	logistics	logistic	NOUN
fbem-2262	47	25	and	and	CCONJ
fbem-2262	47	26	distribution	distribution	NOUN
fbem-2262	47	27	services	service	NOUN
fbem-2262	47	28	and	and	CCONJ
fbem-2262	47	29	the	the	DET
fbem-2262	47	30	quality	quality	NOUN
fbem-2262	47	31	of	of	ADP
fbem-2262	47	32	customer	customer	NOUN
fbem-2262	47	33	marketing	marketing	NOUN
fbem-2262	47	34	services	service	NOUN
fbem-2262	47	35	.	.	PUNCT
fbem-2262	48	1	consumers	consumer	NOUN
fbem-2262	48	2	'	'	PART
fbem-2262	48	3	feelings	feeling	NOUN
fbem-2262	48	4	should	should	AUX
fbem-2262	48	5	be	be	AUX
fbem-2262	48	6	regarded	regard	VERB
fbem-2262	48	7	as	as	ADP
fbem-2262	48	8	one	one	NUM
fbem-2262	48	9	of	of	ADP
fbem-2262	48	10	the	the	DET
fbem-2262	48	11	criteria	criterion	NOUN
fbem-2262	48	12	for	for	ADP
fbem-2262	48	13	evaluating	evaluate	VERB
fbem-2262	48	14	the	the	DET
fbem-2262	48	15	quality	quality	NOUN
fbem-2262	48	16	of	of	ADP
fbem-2262	48	17	express	express	ADJ
fbem-2262	48	18	delivery	delivery	NOUN
fbem-2262	48	19	services	service	NOUN
fbem-2262	48	20	(	(	PUNCT
fbem-2262	48	21	metzger,1999	metzger,1999	NOUN
fbem-2262	48	22	)	)	PUNCT
fbem-2262	48	23	.	.	PUNCT
fbem-2262	49	1	mentzer	mentzer	PROPN
fbem-2262	49	2	(	(	PUNCT
fbem-2262	49	3	2001	2001	NUM
fbem-2262	49	4	)	)	PUNCT
fbem-2262	49	5	and	and	CCONJ
fbem-2262	49	6	others	other	NOUN
fbem-2262	49	7	have	have	AUX
fbem-2262	49	8	perfected	perfect	VERB
fbem-2262	49	9	and	and	CCONJ
fbem-2262	49	10	supplemented	supplement	VERB
fbem-2262	49	11	this	this	DET
fbem-2262	49	12	concept	concept	NOUN
fbem-2262	49	13	.	.	PUNCT
fbem-2262	50	1	they	they	PRON
fbem-2262	50	2	pointed	point	VERB
fbem-2262	50	3	out	out	ADP
fbem-2262	50	4	that	that	SCONJ
fbem-2262	50	5	the	the	DET
fbem-2262	50	6	physical	physical	ADJ
fbem-2262	50	7	distribution	distribution	NOUN
fbem-2262	50	8	service	service	NOUN
fbem-2262	50	9	is	be	AUX
fbem-2262	50	10	only	only	ADV
fbem-2262	50	11	a	a	DET
fbem-2262	50	12	part	part	NOUN
fbem-2262	50	13	of	of	ADP
fbem-2262	50	14	the	the	DET
fbem-2262	50	15	quality	quality	NOUN
fbem-2262	50	16	of	of	ADP
fbem-2262	50	17	express	express	ADJ
fbem-2262	50	18	service	service	NOUN
fbem-2262	50	19	,	,	PUNCT
fbem-2262	50	20	and	and	CCONJ
fbem-2262	50	21	the	the	DET
fbem-2262	50	22	service	service	NOUN
fbem-2262	50	23	personnel	personnel	NOUN
fbem-2262	50	24	,	,	PUNCT
fbem-2262	50	25	delivery	delivery	NOUN
fbem-2262	50	26	process	process	NOUN
fbem-2262	50	27	,	,	PUNCT
fbem-2262	50	28	and	and	CCONJ
fbem-2262	50	29	timely	timely	ADJ
fbem-2262	50	30	error	error	NOUN
fbem-2262	50	31	handling	handling	NOUN
fbem-2262	50	32	should	should	AUX
fbem-2262	50	33	also	also	ADV
fbem-2262	50	34	be	be	AUX
fbem-2262	50	35	considered	consider	VERB
fbem-2262	50	36	.	.	PUNCT
fbem-2262	51	1	process	process	NOUN
fbem-2262	51	2	.	.	PUNCT
fbem-2262	52	1	at	at	ADP
fbem-2262	52	2	this	this	DET
fbem-2262	52	3	time	time	NOUN
fbem-2262	52	4	,	,	PUNCT
fbem-2262	52	5	the	the	DET
fbem-2262	52	6	research	research	NOUN
fbem-2262	52	7	has	have	AUX
fbem-2262	52	8	noticed	notice	VERB
fbem-2262	52	9	other	other	ADJ
fbem-2262	52	10	aspects	aspect	NOUN
fbem-2262	52	11	of	of	ADP
fbem-2262	52	12	the	the	DET
fbem-2262	52	13	express	express	ADJ
fbem-2262	52	14	service	service	NOUN
fbem-2262	52	15	,	,	PUNCT
fbem-2262	52	16	but	but	CCONJ
fbem-2262	52	17	the	the	DET
fbem-2262	52	18	concept	concept	NOUN
fbem-2262	52	19	of	of	ADP
fbem-2262	52	20	express	express	ADJ
fbem-2262	52	21	service	service	NOUN
fbem-2262	52	22	quality	quality	NOUN
fbem-2262	52	23	at	at	ADP
fbem-2262	52	24	this	this	DET
fbem-2262	52	25	time	time	NOUN
fbem-2262	52	26	is	be	AUX
fbem-2262	52	27	still	still	ADV
fbem-2262	52	28	not	not	PART
fbem-2262	52	29	comprehensive	comprehensive	ADJ
fbem-2262	52	30	enough	enough	ADV
fbem-2262	52	31	compared	compare	VERB
fbem-2262	52	32	with	with	ADP
fbem-2262	52	33	the	the	DET
fbem-2262	52	34	development	development	NOUN
fbem-2262	52	35	of	of	ADP
fbem-2262	52	36	the	the	DET
fbem-2262	52	37	express	express	ADJ
fbem-2262	52	38	industry	industry	NOUN
fbem-2262	52	39	today	today	NOUN
fbem-2262	52	40	.	.	PUNCT
fbem-2262	53	1	for	for	ADP
fbem-2262	53	2	the	the	DET
fbem-2262	53	3	construction	construction	NOUN
fbem-2262	53	4	of	of	ADP
fbem-2262	53	5	research	research	NOUN
fbem-2262	53	6	models	model	NOUN
fbem-2262	53	7	,	,	PUNCT
fbem-2262	53	8	theoretical	theoretical	ADJ
fbem-2262	53	9	support	support	NOUN
fbem-2262	53	10	is	be	AUX
fbem-2262	53	11	essential	essential	ADJ
fbem-2262	53	12	.	.	PUNCT
fbem-2262	54	1	through	through	ADP
fbem-2262	54	2	the	the	DET
fbem-2262	54	3	literature	literature	NOUN
fbem-2262	54	4	review	review	NOUN
fbem-2262	54	5	and	and	CCONJ
fbem-2262	54	6	summary	summary	NOUN
fbem-2262	54	7	of	of	ADP
fbem-2262	54	8	the	the	DET
fbem-2262	54	9	three	three	NUM
fbem-2262	54	10	aspects	aspect	NOUN
fbem-2262	54	11	of	of	ADP
fbem-2262	54	12	service	service	NOUN
fbem-2262	54	13	quality	quality	NOUN
fbem-2262	54	14	,	,	PUNCT
fbem-2262	54	15	express	express	ADJ
fbem-2262	54	16	service	service	NOUN
fbem-2262	54	17	quality	quality	NOUN
fbem-2262	54	18	,	,	PUNCT
fbem-2262	54	19	and	and	CCONJ
fbem-2262	54	20	customer	customer	NOUN
fbem-2262	54	21	satisfaction	satisfaction	NOUN
fbem-2262	54	22	in	in	ADP
fbem-2262	54	23	the	the	DET
fbem-2262	54	24	second	second	ADJ
fbem-2262	54	25	part	part	NOUN
fbem-2262	54	26	,	,	PUNCT
fbem-2262	54	27	it	it	PRON
fbem-2262	54	28	can	can	AUX
fbem-2262	54	29	be	be	AUX
fbem-2262	54	30	found	find	VERB
fbem-2262	54	31	that	that	SCONJ
fbem-2262	54	32	there	there	PRON
fbem-2262	54	33	have	have	AUX
fbem-2262	54	34	been	be	AUX
fbem-2262	54	35	many	many	ADJ
fbem-2262	54	36	previous	previous	ADJ
fbem-2262	54	37	studies	study	NOUN
fbem-2262	54	38	on	on	ADP
fbem-2262	54	39	the	the	DET
fbem-2262	54	40	relationship	relationship	NOUN
fbem-2262	54	41	between	between	ADP
fbem-2262	54	42	the	the	DET
fbem-2262	54	43	three	three	NUM
fbem-2262	54	44	,	,	PUNCT
fbem-2262	54	45	and	and	CCONJ
fbem-2262	54	46	it	it	PRON
fbem-2262	54	47	has	have	AUX
fbem-2262	54	48	been	be	AUX
fbem-2262	54	49	verified	verify	VERB
fbem-2262	54	50	.	.	PUNCT
fbem-2262	55	1	this	this	DET
fbem-2262	55	2	paper	paper	NOUN
fbem-2262	55	3	will	will	AUX
fbem-2262	55	4	apply	apply	VERB
fbem-2262	55	5	the	the	DET
fbem-2262	55	6	research	research	NOUN
fbem-2262	55	7	framework	framework	NOUN
fbem-2262	55	8	of	of	ADP
fbem-2262	55	9	guo	guo	PROPN
fbem-2262	55	10	(	(	PUNCT
fbem-2262	55	11	2020	2020	NUM
fbem-2262	55	12	)	)	PUNCT
fbem-2262	55	13	.	.	PUNCT
fbem-2262	56	1	figure	figure	NOUN
fbem-2262	56	2	1	1	NUM
fbem-2262	56	3	.	.	PUNCT
fbem-2262	57	1	conceptual	conceptual	ADJ
fbem-2262	57	2	framework	framework	NOUN
fbem-2262	57	3	3	3	NUM
fbem-2262	57	4	.	.	X
fbem-2262	57	5	methodology	methodology	NOUN
fbem-2262	57	6	this	this	DET
fbem-2262	57	7	research	research	NOUN
fbem-2262	57	8	is	be	AUX
fbem-2262	57	9	aiming	aim	VERB
fbem-2262	57	10	to	to	PART
fbem-2262	57	11	point	point	VERB
fbem-2262	57	12	out	out	ADP
fbem-2262	57	13	the	the	DET
fbem-2262	57	14	relationship	relationship	NOUN
fbem-2262	57	15	between	between	ADP
fbem-2262	57	16	express	express	ADJ
fbem-2262	57	17	service	service	NOUN
fbem-2262	57	18	quality	quality	NOUN
fbem-2262	57	19	and	and	CCONJ
fbem-2262	57	20	thai	thai	PROPN
fbem-2262	57	21	e	e	PROPN
fbem-2262	57	22	-	-	PROPN
fbem-2262	57	23	commerce	commerce	NOUN
fbem-2262	57	24	customer	customer	NOUN
fbem-2262	57	25	satisfaction	satisfaction	NOUN
fbem-2262	57	26	in	in	ADP
fbem-2262	57	27	thailand	thailand	PROPN
fbem-2262	57	28	.	.	PUNCT
fbem-2262	58	1	this	this	DET
fbem-2262	58	2	study	study	NOUN
fbem-2262	58	3	uses	use	VERB
fbem-2262	58	4	quantitative	quantitative	ADJ
fbem-2262	58	5	analysis	analysis	NOUN
fbem-2262	58	6	and	and	CCONJ
fbem-2262	58	7	questionnaire	questionnaire	NOUN
fbem-2262	58	8	survey	survey	NOUN
fbem-2262	58	9	methods	method	NOUN
fbem-2262	58	10	to	to	PART
fbem-2262	58	11	collect	collect	VERB
fbem-2262	58	12	the	the	DET
fbem-2262	58	13	main	main	ADJ
fbem-2262	58	14	data	datum	NOUN
fbem-2262	58	15	from	from	ADP
fbem-2262	58	16	users	user	NOUN
fbem-2262	58	17	in	in	ADP
fbem-2262	58	18	thailand	thailand	PROPN
fbem-2262	58	19	.	.	PUNCT
fbem-2262	59	1	the	the	DET
fbem-2262	59	2	questionnaire	questionnaire	NOUN
fbem-2262	59	3	is	be	AUX
fbem-2262	59	4	divided	divide	VERB
fbem-2262	59	5	into	into	ADP
fbem-2262	59	6	three	three	NUM
fbem-2262	59	7	parts	part	NOUN
fbem-2262	59	8	.	.	PUNCT
fbem-2262	60	1	the	the	DET
fbem-2262	60	2	questionnaire	questionnaire	NOUN
fbem-2262	60	3	in	in	ADP
fbem-2262	60	4	section	section	NOUN
fbem-2262	60	5	1	1	NUM
fbem-2262	60	6	is	be	AUX
fbem-2262	60	7	demographic	demographic	ADJ
fbem-2262	60	8	information	information	NOUN
fbem-2262	60	9	,	,	PUNCT
fbem-2262	60	10	asking	ask	VERB
fbem-2262	60	11	about	about	ADP
fbem-2262	60	12	the	the	DET
fbem-2262	60	13	user	user	NOUN
fbem-2262	60	14	's	's	PART
fbem-2262	60	15	background	background	NOUN
fbem-2262	60	16	.	.	PUNCT
fbem-2262	61	1	section	section	NOUN
fbem-2262	61	2	2	2	NUM
fbem-2262	61	3	is	be	AUX
fbem-2262	61	4	based	base	VERB
fbem-2262	61	5	on	on	ADP
fbem-2262	61	6	the	the	DET
fbem-2262	61	7	variables	variable	NOUN
fbem-2262	61	8	of	of	ADP
fbem-2262	61	9	this	this	DET
fbem-2262	61	10	study	study	NOUN
fbem-2262	61	11	,	,	PUNCT
fbem-2262	61	12	which	which	PRON
fbem-2262	61	13	are	be	AUX
fbem-2262	61	14	service	service	NOUN
fbem-2262	61	15	quality	quality	NOUN
fbem-2262	61	16	dimensions	dimension	NOUN
fbem-2262	61	17	.	.	PUNCT
fbem-2262	62	1	section	section	NOUN
fbem-2262	62	2	3	3	NUM
fbem-2262	62	3	customer	customer	NOUN
fbem-2262	62	4	satisfaction	satisfaction	NOUN
fbem-2262	62	5	.	.	PUNCT
fbem-2262	63	1	the	the	DET
fbem-2262	63	2	data	data	NOUN
fbem-2262	63	3	analysis	analysis	NOUN
fbem-2262	63	4	employed	employ	VERB
fbem-2262	63	5	multiple	multiple	ADJ
fbem-2262	63	6	regression	regression	NOUN
fbem-2262	63	7	via	via	ADP
fbem-2262	63	8	spss	spss	PROPN
fbem-2262	63	9	.	.	PUNCT
fbem-2262	64	1	this	this	DET
fbem-2262	64	2	research	research	NOUN
fbem-2262	64	3	is	be	AUX
fbem-2262	64	4	going	go	VERB
fbem-2262	64	5	to	to	PART
fbem-2262	64	6	study	study	VERB
fbem-2262	64	7	the	the	DET
fbem-2262	64	8	thai	thai	PROPN
fbem-2262	64	9	e	e	PROPN
fbem-2262	64	10	-	-	PROPN
fbem-2262	64	11	commerce	commerce	NOUN
fbem-2262	64	12	customer	customer	NOUN
fbem-2262	64	13	satisfaction	satisfaction	NOUN
fbem-2262	64	14	in	in	ADP
fbem-2262	64	15	thailand	thailand	PROPN
fbem-2262	64	16	;	;	PUNCT
fbem-2262	64	17	hence	hence	ADV
fbem-2262	64	18	the	the	DET
fbem-2262	64	19	target	target	NOUN
fbem-2262	64	20	population	population	NOUN
fbem-2262	64	21	is	be	AUX
fbem-2262	64	22	the	the	DET
fbem-2262	64	23	number	number	NOUN
fbem-2262	64	24	of	of	ADP
fbem-2262	64	25	thai	thai	ADJ
fbem-2262	64	26	customers	customer	NOUN
fbem-2262	64	27	of	of	ADP
fbem-2262	64	28	e	e	NOUN
fbem-2262	64	29	-	-	NOUN
fbem-2262	64	30	commerce	commerce	NOUN
fbem-2262	64	31	who	who	PRON
fbem-2262	64	32	ever	ever	ADV
fbem-2262	64	33	used	use	VERB
fbem-2262	64	34	kerry	kerry	PROPN
fbem-2262	64	35	express	express	PROPN
fbem-2262	64	36	service	service	NOUN
fbem-2262	64	37	.	.	PUNCT
fbem-2262	65	1	57	57	NUM
fbem-2262	65	2	figure	figure	NOUN
fbem-2262	65	3	2	2	NUM
fbem-2262	65	4	.	.	NOUN
fbem-2262	65	5	user	user	NOUN
fbem-2262	65	6	by	by	ADP
fbem-2262	65	7	age	age	NOUN
fbem-2262	65	8	in	in	ADP
fbem-2262	65	9	the	the	DET
fbem-2262	65	10	ecommerce	ecommerce	NOUN
fbem-2262	65	11	market	market	NOUN
fbem-2262	65	12	figure	figure	NOUN
fbem-2262	65	13	2	2	NUM
fbem-2262	65	14	demonstrated	demonstrate	VERB
fbem-2262	65	15	the	the	DET
fbem-2262	65	16	percentage	percentage	NOUN
fbem-2262	65	17	of	of	ADP
fbem-2262	65	18	18	18	NUM
fbem-2262	65	19	-	-	SYM
fbem-2262	65	20	24	24	NUM
fbem-2262	65	21	years	year	NOUN
fbem-2262	65	22	users	user	NOUN
fbem-2262	65	23	of	of	ADP
fbem-2262	65	24	e	e	NOUN
fbem-2262	65	25	-	-	NOUN
fbem-2262	65	26	commerce	commerce	NOUN
fbem-2262	65	27	is	be	AUX
fbem-2262	65	28	19.4	19.4	NUM
fbem-2262	65	29	%	%	NOUN
fbem-2262	65	30	,	,	PUNCT
fbem-2262	65	31	the	the	DET
fbem-2262	65	32	percentage	percentage	NOUN
fbem-2262	65	33	of	of	ADP
fbem-2262	65	34	25	25	NUM
fbem-2262	65	35	-	-	SYM
fbem-2262	65	36	34	34	NUM
fbem-2262	65	37	years	year	NOUN
fbem-2262	65	38	users	user	NOUN
fbem-2262	65	39	of	of	ADP
fbem-2262	65	40	e	e	NOUN
fbem-2262	65	41	-	-	NOUN
fbem-2262	65	42	commerce	commerce	NOUN
fbem-2262	65	43	is	be	AUX
fbem-2262	65	44	27.0	27.0	NUM
fbem-2262	65	45	%	%	NOUN
fbem-2262	65	46	,	,	PUNCT
fbem-2262	65	47	the	the	DET
fbem-2262	65	48	percentage	percentage	NOUN
fbem-2262	65	49	of	of	ADP
fbem-2262	65	50	35	35	NUM
fbem-2262	65	51	-	-	SYM
fbem-2262	65	52	44	44	NUM
fbem-2262	65	53	years	year	NOUN
fbem-2262	65	54	users	user	NOUN
fbem-2262	65	55	of	of	ADP
fbem-2262	65	56	e	e	NOUN
fbem-2262	65	57	-	-	NOUN
fbem-2262	65	58	commerce	commerce	NOUN
fbem-2262	65	59	is	be	AUX
fbem-2262	65	60	27.7	27.7	NUM
fbem-2262	65	61	%	%	NOUN
fbem-2262	65	62	,	,	PUNCT
fbem-2262	65	63	the	the	DET
fbem-2262	65	64	percentage	percentage	NOUN
fbem-2262	65	65	of	of	ADP
fbem-2262	65	66	45	45	NUM
fbem-2262	65	67	-	-	SYM
fbem-2262	65	68	54	54	NUM
fbem-2262	65	69	years	year	NOUN
fbem-2262	65	70	user	user	NOUN
fbem-2262	65	71	of	of	ADP
fbem-2262	65	72	e	e	NOUN
fbem-2262	65	73	-	-	NOUN
fbem-2262	65	74	commerce	commerce	NOUN
fbem-2262	65	75	is	be	AUX
fbem-2262	65	76	20.9	20.9	NUM
fbem-2262	65	77	%	%	NOUN
fbem-2262	65	78	,	,	PUNCT
fbem-2262	65	79	the	the	DET
fbem-2262	65	80	percentage	percentage	NOUN
fbem-2262	65	81	of	of	ADP
fbem-2262	65	82	55	55	NUM
fbem-2262	65	83	-	-	SYM
fbem-2262	65	84	64	64	NUM
fbem-2262	65	85	years	year	NOUN
fbem-2262	65	86	user	user	NOUN
fbem-2262	65	87	of	of	ADP
fbem-2262	65	88	e	e	NOUN
fbem-2262	65	89	-	-	NOUN
fbem-2262	65	90	commerce	commerce	NOUN
fbem-2262	65	91	is	be	AUX
fbem-2262	65	92	5.0	5.0	NUM
fbem-2262	65	93	%	%	NOUN
fbem-2262	65	94	.	.	PUNCT
fbem-2262	66	1	hence	hence	ADV
fbem-2262	66	2	the	the	DET
fbem-2262	66	3	research	research	NOUN
fbem-2262	66	4	subject	subject	NOUN
fbem-2262	66	5	is	be	AUX
fbem-2262	66	6	focused	focus	VERB
fbem-2262	66	7	on	on	ADP
fbem-2262	66	8	the	the	DET
fbem-2262	66	9	age	age	NOUN
fbem-2262	66	10	range	range	NOUN
fbem-2262	66	11	between	between	ADP
fbem-2262	66	12	18	18	NUM
fbem-2262	66	13	years	year	NOUN
fbem-2262	66	14	and	and	CCONJ
fbem-2262	66	15	54	54	NUM
fbem-2262	66	16	years	year	NOUN
fbem-2262	66	17	old	old	ADJ
fbem-2262	66	18	thai	thai	ADJ
fbem-2262	66	19	customers	customer	NOUN
fbem-2262	66	20	.	.	PUNCT
fbem-2262	67	1	according	accord	VERB
fbem-2262	67	2	to	to	ADP
fbem-2262	67	3	the	the	DET
fbem-2262	67	4	above	above	ADJ
fbem-2262	67	5	part	part	NOUN
fbem-2262	67	6	,	,	PUNCT
fbem-2262	67	7	the	the	DET
fbem-2262	67	8	population	population	NOUN
fbem-2262	67	9	is	be	AUX
fbem-2262	67	10	unknown	unknown	ADJ
fbem-2262	67	11	,	,	PUNCT
fbem-2262	67	12	this	this	DET
fbem-2262	67	13	research	research	NOUN
fbem-2262	67	14	chooses	choose	VERB
fbem-2262	67	15	a	a	DET
fbem-2262	67	16	95	95	NUM
fbem-2262	67	17	%	%	NOUN
fbem-2262	67	18	confidence	confidence	NOUN
fbem-2262	67	19	level	level	NOUN
fbem-2262	67	20	,	,	PUNCT
fbem-2262	67	21	0.5	0.5	NUM
fbem-2262	67	22	standard	standard	ADJ
fbem-2262	67	23	deviations	deviation	NOUN
fbem-2262	67	24	,	,	PUNCT
fbem-2262	67	25	and	and	CCONJ
fbem-2262	67	26	a	a	DET
fbem-2262	67	27	margin	margin	NOUN
fbem-2262	67	28	of	of	ADP
fbem-2262	67	29	error	error	NOUN
fbem-2262	67	30	(	(	PUNCT
fbem-2262	67	31	confidence	confidence	NOUN
fbem-2262	67	32	interval	interval	NOUN
fbem-2262	67	33	)	)	PUNCT
fbem-2262	67	34	of	of	ADP
fbem-2262	67	35	+	+	ADJ
fbem-2262	67	36	/	/	SYM
fbem-2262	67	37	5	5	NUM
fbem-2262	67	38	%	%	NOUN
fbem-2262	67	39	.	.	PUNCT
fbem-2262	68	1	my	my	PRON
fbem-2262	68	2	z	z	NOUN
fbem-2262	68	3	-	-	PUNCT
fbem-2262	68	4	score	score	NOUN
fbem-2262	68	5	is	be	AUX
fbem-2262	68	6	1.96	1.96	NUM
fbem-2262	68	7	.	.	PUNCT
fbem-2262	69	1	therefore	therefore	ADV
fbem-2262	69	2	,	,	PUNCT
fbem-2262	69	3	the	the	DET
fbem-2262	69	4	sample	sample	NOUN
fbem-2262	69	5	size	size	NOUN
fbem-2262	69	6	is	be	AUX
fbem-2262	69	7	calculated	calculate	VERB
fbem-2262	69	8	as	as	ADP
fbem-2262	69	9	below	below	ADV
fbem-2262	69	10	:	:	PUNCT
fbem-2262	69	11	necessary	necessary	ADJ
fbem-2262	69	12	sample	sample	NOUN
fbem-2262	69	13	size	size	NOUN
fbem-2262	69	14	=	=	PUNCT
fbem-2262	69	15	(	(	PUNCT
fbem-2262	69	16	z	z	NOUN
fbem-2262	69	17	-	-	PUNCT
fbem-2262	69	18	score)2	score)2	NOUN
fbem-2262	69	19	*	*	PUNCT
fbem-2262	69	20	stddev*(1	stddev*(1	NOUN
fbem-2262	69	21	-	-	PUNCT
fbem-2262	69	22	stddev	stddev	NOUN
fbem-2262	69	23	)	)	PUNCT
fbem-2262	69	24	/	/	PUNCT
fbem-2262	69	25	(	(	PUNCT
fbem-2262	69	26	margin	margin	NOUN
fbem-2262	69	27	of	of	ADP
fbem-2262	69	28	error)2	error)2	NOUN
fbem-2262	69	29	=	=	PUNCT
fbem-2262	69	30	(	(	PUNCT
fbem-2262	69	31	(	(	PUNCT
fbem-2262	69	32	1.96)2	1.96)2	NUM
fbem-2262	69	33	x	x	SYM
fbem-2262	69	34	.5(.5	.5(.5	NUM
fbem-2262	69	35	)	)	PUNCT
fbem-2262	69	36	)	)	PUNCT
fbem-2262	69	37	/	/	PUNCT
fbem-2262	70	1	(	(	PUNCT
fbem-2262	70	2	.05)2	.05)2	PUNCT
fbem-2262	70	3	=	=	SYM
fbem-2262	70	4	(	(	PUNCT
fbem-2262	70	5	3.8416	3.8416	NUM
fbem-2262	70	6	x	x	SYM
fbem-2262	70	7	.25	.25	NUM
fbem-2262	70	8	)	)	PUNCT
fbem-2262	70	9	/	/	SYM
fbem-2262	70	10	.0025	.0025	NOUN
fbem-2262	70	11	=	=	SYM
fbem-2262	70	12	.9604	.9604	PROPN
fbem-2262	70	13	/	/	SYM
fbem-2262	70	14	.0025	.0025	NOUN
fbem-2262	70	15	=	=	SYM
fbem-2262	70	16	384.16	384.16	NUM
fbem-2262	70	17	consequently	consequently	ADV
fbem-2262	70	18	,	,	PUNCT
fbem-2262	70	19	the	the	DET
fbem-2262	70	20	necessary	necessary	ADJ
fbem-2262	70	21	sample	sample	NOUN
fbem-2262	70	22	size	size	NOUN
fbem-2262	70	23	is	be	AUX
fbem-2262	70	24	385	385	NUM
fbem-2262	70	25	.	.	PUNCT
fbem-2262	71	1	there	there	PRON
fbem-2262	71	2	were	be	VERB
fbem-2262	71	3	three	three	NUM
fbem-2262	71	4	sections	section	NOUN
fbem-2262	71	5	to	to	ADP
fbem-2262	71	6	the	the	DET
fbem-2262	71	7	questionnaire	questionnaire	NOUN
fbem-2262	71	8	.	.	PUNCT
fbem-2262	72	1	the	the	DET
fbem-2262	72	2	participants	participant	NOUN
fbem-2262	72	3	were	be	AUX
fbem-2262	72	4	required	require	VERB
fbem-2262	72	5	to	to	PART
fbem-2262	72	6	fill	fill	VERB
fbem-2262	72	7	in	in	ADP
fbem-2262	72	8	some	some	DET
fbem-2262	72	9	personal	personal	ADJ
fbem-2262	72	10	information	information	NOUN
fbem-2262	72	11	in	in	ADP
fbem-2262	72	12	the	the	DET
fbem-2262	72	13	first	first	ADJ
fbem-2262	72	14	section	section	NOUN
fbem-2262	72	15	.	.	PUNCT
fbem-2262	73	1	the	the	DET
fbem-2262	73	2	second	second	ADJ
fbem-2262	73	3	portion	portion	NOUN
fbem-2262	73	4	included	include	VERB
fbem-2262	73	5	detailed	detailed	ADJ
fbem-2262	73	6	statements	statement	NOUN
fbem-2262	73	7	for	for	ADP
fbem-2262	73	8	each	each	DET
fbem-2262	73	9	dimension	dimension	NOUN
fbem-2262	73	10	,	,	PUNCT
fbem-2262	73	11	including	include	VERB
fbem-2262	73	12	service	service	NOUN
fbem-2262	73	13	quality	quality	NOUN
fbem-2262	73	14	dimensions	dimension	NOUN
fbem-2262	73	15	and	and	CCONJ
fbem-2262	73	16	customer	customer	NOUN
fbem-2262	73	17	satisfaction	satisfaction	NOUN
fbem-2262	73	18	.	.	PUNCT
fbem-2262	74	1	the	the	DET
fbem-2262	74	2	questionnaire	questionnaire	NOUN
fbem-2262	74	3	adopted	adopt	VERB
fbem-2262	74	4	guo	guo	PROPN
fbem-2262	74	5	's	's	PART
fbem-2262	74	6	(	(	PUNCT
fbem-2262	74	7	2020	2020	NUM
fbem-2262	74	8	)	)	PUNCT
fbem-2262	74	9	questionnaire	questionnaire	NOUN
fbem-2262	74	10	design	design	NOUN
fbem-2262	74	11	which	which	DET
fbem-2262	74	12	study	study	NOUN
fbem-2262	74	13	expresses	express	VERB
fbem-2262	74	14	service	service	NOUN
fbem-2262	74	15	quality	quality	NOUN
fbem-2262	74	16	effect	effect	NOUN
fbem-2262	74	17	on	on	ADP
fbem-2262	74	18	e	e	NOUN
fbem-2262	74	19	-	-	NOUN
fbem-2262	74	20	commerce	commerce	NOUN
fbem-2262	74	21	customer	customer	NOUN
fbem-2262	74	22	satisfaction	satisfaction	NOUN
fbem-2262	74	23	in	in	ADP
fbem-2262	74	24	thailand	thailand	PROPN
fbem-2262	74	25	.	.	PUNCT
fbem-2262	75	1	to	to	PART
fbem-2262	75	2	better	well	ADV
fbem-2262	75	3	understand	understand	VERB
fbem-2262	75	4	the	the	DET
fbem-2262	75	5	basic	basic	ADJ
fbem-2262	75	6	information	information	NOUN
fbem-2262	75	7	of	of	ADP
fbem-2262	75	8	the	the	DET
fbem-2262	75	9	respondents	respondent	NOUN
fbem-2262	75	10	,	,	PUNCT
fbem-2262	75	11	this	this	DET
fbem-2262	75	12	question	question	NOUN
fbem-2262	75	13	will	will	AUX
fbem-2262	75	14	understand	understand	VERB
fbem-2262	75	15	the	the	DET
fbem-2262	75	16	distribution	distribution	NOUN
fbem-2262	75	17	of	of	ADP
fbem-2262	75	18	the	the	DET
fbem-2262	75	19	respondents	respondent	NOUN
fbem-2262	75	20	in	in	ADP
fbem-2262	75	21	terms	term	NOUN
fbem-2262	75	22	of	of	ADP
fbem-2262	75	23	gender	gender	NOUN
fbem-2262	75	24	,	,	PUNCT
fbem-2262	75	25	age	age	NOUN
fbem-2262	75	26	,	,	PUNCT
fbem-2262	75	27	monthly	monthly	ADJ
fbem-2262	75	28	online	online	ADJ
fbem-2262	75	29	shopping	shopping	NOUN
fbem-2262	75	30	spending	spending	NOUN
fbem-2262	75	31	,	,	PUNCT
fbem-2262	75	32	monthly	monthly	ADJ
fbem-2262	75	33	spending	spending	NOUN
fbem-2262	75	34	times	time	NOUN
fbem-2262	75	35	,	,	PUNCT
fbem-2262	75	36	and	and	CCONJ
fbem-2262	75	37	online	online	ADJ
fbem-2262	75	38	shopping	shopping	NOUN
fbem-2262	75	39	history	history	NOUN
fbem-2262	75	40	.	.	PUNCT
fbem-2262	76	1	this	this	DET
fbem-2262	76	2	study	study	NOUN
fbem-2262	76	3	's	's	PART
fbem-2262	76	4	target	target	NOUN
fbem-2262	76	5	population	population	NOUN
fbem-2262	76	6	is	be	AUX
fbem-2262	76	7	thai	thai	ADJ
fbem-2262	76	8	online	online	ADJ
fbem-2262	76	9	consumers	consumer	NOUN
fbem-2262	76	10	,	,	PUNCT
fbem-2262	76	11	hence	hence	ADV
fbem-2262	76	12	the	the	DET
fbem-2262	76	13	surveys	survey	NOUN
fbem-2262	76	14	will	will	AUX
fbem-2262	76	15	be	be	AUX
fbem-2262	76	16	distributed	distribute	VERB
fbem-2262	76	17	online	online	ADV
fbem-2262	76	18	.	.	PUNCT
fbem-2262	77	1	before	before	ADP
fbem-2262	77	2	distribution	distribution	NOUN
fbem-2262	77	3	,	,	PUNCT
fbem-2262	77	4	100	100	NUM
fbem-2262	77	5	questionnaires	questionnaire	NOUN
fbem-2262	77	6	are	be	AUX
fbem-2262	77	7	distributed	distribute	VERB
fbem-2262	77	8	to	to	PART
fbem-2262	77	9	verify	verify	VERB
fbem-2262	77	10	their	their	PRON
fbem-2262	77	11	reliability	reliability	NOUN
fbem-2262	77	12	.	.	PUNCT
fbem-2262	78	1	if	if	SCONJ
fbem-2262	78	2	each	each	DET
fbem-2262	78	3	question	question	NOUN
fbem-2262	78	4	's	's	PART
fbem-2262	78	5	alpha	alpha	NOUN
fbem-2262	78	6	reliability	reliability	NOUN
fbem-2262	78	7	metric	metric	NOUN
fbem-2262	78	8	is	be	AUX
fbem-2262	78	9	more	more	ADJ
fbem-2262	78	10	than	than	ADP
fbem-2262	78	11	0.7	0.7	NUM
fbem-2262	78	12	,	,	PUNCT
fbem-2262	78	13	the	the	DET
fbem-2262	78	14	questionnaire	questionnaire	NOUN
fbem-2262	78	15	is	be	AUX
fbem-2262	78	16	well	well	ADV
fbem-2262	78	17	-	-	PUNCT
fbem-2262	78	18	designed	design	VERB
fbem-2262	78	19	.	.	PUNCT
fbem-2262	79	1	after	after	ADP
fbem-2262	79	2	the	the	DET
fbem-2262	79	3	pilot	pilot	NOUN
fbem-2262	79	4	test	test	NOUN
fbem-2262	79	5	and	and	CCONJ
fbem-2262	79	6	adjustments	adjustment	NOUN
fbem-2262	79	7	,	,	PUNCT
fbem-2262	79	8	the	the	DET
fbem-2262	79	9	questionnaire	questionnaire	NOUN
fbem-2262	79	10	will	will	AUX
fbem-2262	79	11	be	be	AUX
fbem-2262	79	12	sent	send	VERB
fbem-2262	79	13	to	to	ADP
fbem-2262	79	14	the	the	DET
fbem-2262	79	15	study	study	NOUN
fbem-2262	79	16	sample	sample	NOUN
fbem-2262	79	17	.	.	PUNCT
fbem-2262	80	1	in	in	ADP
fbem-2262	80	2	this	this	DET
fbem-2262	80	3	research	research	NOUN
fbem-2262	80	4	,	,	PUNCT
fbem-2262	80	5	we	we	PRON
fbem-2262	80	6	'll	will	AUX
fbem-2262	80	7	send	send	VERB
fbem-2262	80	8	400	400	NUM
fbem-2262	80	9	surveys	survey	NOUN
fbem-2262	80	10	via	via	ADP
fbem-2262	80	11	email	email	NOUN
fbem-2262	80	12	via	via	ADP
fbem-2262	80	13	snowballing	snowballing	NOUN
fbem-2262	80	14	sample	sample	NOUN
fbem-2262	80	15	.	.	PUNCT
fbem-2262	81	1	to	to	PART
fbem-2262	81	2	fulfil	fulfil	VERB
fbem-2262	81	3	the	the	DET
fbem-2262	81	4	sample	sample	NOUN
fbem-2262	81	5	size	size	NOUN
fbem-2262	81	6	of	of	ADP
fbem-2262	81	7	this	this	DET
fbem-2262	81	8	study	study	NOUN
fbem-2262	81	9	,	,	PUNCT
fbem-2262	81	10	volunteers	volunteer	NOUN
fbem-2262	81	11	must	must	AUX
fbem-2262	81	12	be	be	AUX
fbem-2262	81	13	18	18	NUM
fbem-2262	81	14	-	-	SYM
fbem-2262	81	15	54	54	NUM
fbem-2262	81	16	years	year	NOUN
fbem-2262	81	17	old	old	ADJ
fbem-2262	81	18	thai	thai	NOUN
fbem-2262	81	19	and	and	CCONJ
fbem-2262	81	20	have	have	AUX
fbem-2262	81	21	utilised	utilise	VERB
fbem-2262	81	22	kerry	kerry	PROPN
fbem-2262	81	23	express	express	PROPN
fbem-2262	81	24	.	.	PUNCT
fbem-2262	82	1	unless	unless	SCONJ
fbem-2262	82	2	they	they	PRON
fbem-2262	82	3	match	match	VERB
fbem-2262	82	4	the	the	DET
fbem-2262	82	5	prerequisites	prerequisite	NOUN
fbem-2262	82	6	,	,	PUNCT
fbem-2262	82	7	send	send	VERB
fbem-2262	82	8	the	the	DET
fbem-2262	82	9	email	email	NOUN
fbem-2262	82	10	to	to	ADP
fbem-2262	82	11	other	other	ADJ
fbem-2262	82	12	users	user	NOUN
fbem-2262	82	13	.	.	PUNCT
fbem-2262	83	1	we	we	PRON
fbem-2262	83	2	submit	submit	VERB
fbem-2262	83	3	the	the	DET
fbem-2262	83	4	survey	survey	NOUN
fbem-2262	83	5	to	to	ADP
fbem-2262	83	6	a	a	DET
fbem-2262	83	7	thai	thai	ADJ
fbem-2262	83	8	responder	responder	NOUN
fbem-2262	83	9	,	,	PUNCT
fbem-2262	83	10	who	who	PRON
fbem-2262	83	11	fills	fill	VERB
fbem-2262	83	12	it	it	PRON
fbem-2262	83	13	out	out	ADP
fbem-2262	83	14	and	and	CCONJ
fbem-2262	83	15	forwards	forward	VERB
fbem-2262	83	16	it	it	PRON
fbem-2262	83	17	till	till	SCONJ
fbem-2262	83	18	400	400	NUM
fbem-2262	83	19	are	be	AUX
fbem-2262	83	20	gathered	gather	VERB
fbem-2262	83	21	.	.	PUNCT
fbem-2262	84	1	email	email	NOUN
fbem-2262	84	2	collects	collect	VERB
fbem-2262	84	3	survey	survey	NOUN
fbem-2262	84	4	results	result	NOUN
fbem-2262	84	5	.	.	PUNCT
fbem-2262	85	1	valid	valid	ADJ
fbem-2262	85	2	surveys	survey	NOUN
fbem-2262	85	3	are	be	AUX
fbem-2262	85	4	removed	remove	VERB
fbem-2262	85	5	,	,	PUNCT
fbem-2262	85	6	logged	log	VERB
fbem-2262	85	7	,	,	PUNCT
fbem-2262	85	8	data	datum	NOUN
fbem-2262	85	9	is	be	AUX
fbem-2262	85	10	input	input	NOUN
fbem-2262	85	11	,	,	PUNCT
fbem-2262	85	12	and	and	CCONJ
fbem-2262	85	13	data	datum	NOUN
fbem-2262	85	14	analysis	analysis	NOUN
fbem-2262	85	15	starts	start	VERB
fbem-2262	85	16	.	.	PUNCT
fbem-2262	86	1	in	in	ADP
fbem-2262	86	2	this	this	DET
fbem-2262	86	3	study	study	NOUN
fbem-2262	86	4	,	,	PUNCT
fbem-2262	86	5	using	use	VERB
fbem-2262	86	6	factor	factor	NOUN
fbem-2262	86	7	analysis	analysis	NOUN
fbem-2262	86	8	methods	method	NOUN
fbem-2262	86	9	,	,	PUNCT
fbem-2262	86	10	there	there	PRON
fbem-2262	86	11	are	be	VERB
fbem-2262	86	12	7	7	NUM
fbem-2262	86	13	variables	variable	NOUN
fbem-2262	86	14	related	relate	VERB
fbem-2262	86	15	to	to	ADP
fbem-2262	86	16	customer	customer	NOUN
fbem-2262	86	17	satisfaction	satisfaction	NOUN
fbem-2262	86	18	.	.	PUNCT
fbem-2262	87	1	use	use	NOUN
fbem-2262	87	2	to	to	PART
fbem-2262	87	3	determine	determine	VERB
fbem-2262	87	4	the	the	DET
fbem-2262	87	5	relationship	relationship	NOUN
fbem-2262	87	6	between	between	ADP
fbem-2262	87	7	variables	variable	NOUN
fbem-2262	87	8	,	,	PUNCT
fbem-2262	87	9	and	and	CCONJ
fbem-2262	87	10	then	then	ADV
fbem-2262	87	11	perform	perform	VERB
fbem-2262	87	12	decomposition	decomposition	NOUN
fbem-2262	87	13	.	.	PUNCT
fbem-2262	88	1	the	the	DET
fbem-2262	88	2	data	datum	NOUN
fbem-2262	88	3	was	be	AUX
fbem-2262	88	4	input	input	VERB
fbem-2262	88	5	into	into	ADP
fbem-2262	88	6	spss	spss	PROPN
fbem-2262	88	7	,	,	PUNCT
fbem-2262	88	8	which	which	PRON
fbem-2262	88	9	was	be	AUX
fbem-2262	88	10	used	use	VERB
fbem-2262	88	11	to	to	PART
fbem-2262	88	12	perform	perform	VERB
fbem-2262	88	13	confirmatory	confirmatory	ADJ
fbem-2262	88	14	factor	factor	NOUN
fbem-2262	88	15	analysis	analysis	NOUN
fbem-2262	88	16	.	.	PUNCT
fbem-2262	89	1	during	during	ADP
fbem-2262	89	2	the	the	DET
fbem-2262	89	3	exploratory	exploratory	ADJ
fbem-2262	89	4	factor	factor	NOUN
fbem-2262	89	5	analysis	analysis	NOUN
fbem-2262	89	6	,	,	PUNCT
fbem-2262	89	7	the	the	DET
fbem-2262	89	8	variables	variable	NOUN
fbem-2262	89	9	were	be	AUX
fbem-2262	89	10	appropriately	appropriately	ADV
fbem-2262	89	11	factored	factor	VERB
fbem-2262	89	12	.	.	PUNCT
fbem-2262	90	1	factoring	factoring	NOUN
fbem-2262	90	2	was	be	AUX
fbem-2262	90	3	either	either	CCONJ
fbem-2262	90	4	accepted	accept	VERB
fbem-2262	90	5	or	or	CCONJ
fbem-2262	90	6	denied	deny	VERB
fbem-2262	90	7	using	use	VERB
fbem-2262	90	8	multiple	multiple	ADJ
fbem-2262	90	9	regression	regression	NOUN
fbem-2262	90	10	in	in	ADP
fbem-2262	90	11	spss	spss	PROPN
fbem-2262	90	12	.	.	PUNCT
fbem-2262	91	1	this	this	DET
fbem-2262	91	2	study	study	NOUN
fbem-2262	91	3	made	make	VERB
fbem-2262	91	4	use	use	NOUN
fbem-2262	91	5	of	of	ADP
fbem-2262	91	6	the	the	DET
fbem-2262	91	7	program	program	NOUN
fbem-2262	91	8	.	.	PUNCT
fbem-2262	92	1	result	result	VERB
fbem-2262	92	2	to	to	PART
fbem-2262	92	3	make	make	VERB
fbem-2262	92	4	sure	sure	ADJ
fbem-2262	92	5	this	this	DET
fbem-2262	92	6	research	research	NOUN
fbem-2262	92	7	questionnaire	questionnaire	NOUN
fbem-2262	92	8	can	can	AUX
fbem-2262	92	9	collect	collect	VERB
fbem-2262	92	10	reliable	reliable	ADJ
fbem-2262	92	11	data	datum	NOUN
fbem-2262	92	12	and	and	CCONJ
fbem-2262	92	13	analyze	analyze	VERB
fbem-2262	92	14	the	the	DET
fbem-2262	92	15	useful	useful	ADJ
fbem-2262	92	16	result	result	NOUN
fbem-2262	92	17	,	,	PUNCT
fbem-2262	92	18	a	a	DET
fbem-2262	92	19	reliable	reliable	ADJ
fbem-2262	92	20	test	test	NOUN
fbem-2262	92	21	was	be	AUX
fbem-2262	92	22	necessary	necessary	ADJ
fbem-2262	92	23	to	to	PART
fbem-2262	92	24	be	be	AUX
fbem-2262	92	25	an	an	DET
fbem-2262	92	26	issue	issue	NOUN
fbem-2262	92	27	.	.	PUNCT
fbem-2262	93	1	table	table	NOUN
fbem-2262	93	2	1	1	NUM
fbem-2262	93	3	.	.	PUNCT
fbem-2262	94	1	the	the	DET
fbem-2262	94	2	reliable	reliable	ADJ
fbem-2262	94	3	test	test	NOUN
fbem-2262	94	4	result	result	NOUN
fbem-2262	94	5	cronbach	cronbach	PROPN
fbem-2262	94	6	's	's	PART
fbem-2262	94	7	alpha	alpha	NOUN
fbem-2262	94	8	n	n	NOUN
fbem-2262	94	9	of	of	ADP
fbem-2262	94	10	items	item	NOUN
fbem-2262	94	11	.868	.868	NUM
fbem-2262	94	12	23	23	NUM
fbem-2262	94	13	based	base	VERB
fbem-2262	94	14	on	on	ADP
fbem-2262	94	15	table	table	NOUN
fbem-2262	94	16	1	1	NUM
fbem-2262	94	17	,	,	PUNCT
fbem-2262	94	18	the	the	DET
fbem-2262	94	19	reliable	reliable	ADJ
fbem-2262	94	20	test	test	NOUN
fbem-2262	94	21	is	be	AUX
fbem-2262	94	22	shown	show	VERB
fbem-2262	94	23	as	as	ADP
fbem-2262	94	24	above	above	ADV
fbem-2262	94	25	.	.	PUNCT
fbem-2262	95	1	there	there	PRON
fbem-2262	95	2	are	be	VERB
fbem-2262	95	3	23	23	NUM
fbem-2262	95	4	items	item	NOUN
fbem-2262	95	5	in	in	ADP
fbem-2262	95	6	the	the	DET
fbem-2262	95	7	questionnaire	questionnaire	NOUN
fbem-2262	95	8	,	,	PUNCT
fbem-2262	95	9	and	and	CCONJ
fbem-2262	95	10	cronbach	cronbach	VERB
fbem-2262	95	11	’s	’s	PART
fbem-2262	95	12	alpha	alpha	NOUN
fbem-2262	95	13	is	be	AUX
fbem-2262	95	14	0.868	0.868	NUM
fbem-2262	95	15	higher	high	ADJ
fbem-2262	95	16	than	than	ADP
fbem-2262	95	17	0.8	0.8	NUM
fbem-2262	95	18	which	which	PRON
fbem-2262	95	19	means	mean	VERB
fbem-2262	95	20	the	the	DET
fbem-2262	95	21	questionnaire	questionnaire	NOUN
fbem-2262	95	22	can	can	AUX
fbem-2262	95	23	collect	collect	VERB
fbem-2262	95	24	reliable	reliable	ADJ
fbem-2262	95	25	data	datum	NOUN
fbem-2262	95	26	.	.	PUNCT
fbem-2262	96	1	58	58	NUM
fbem-2262	96	2	table	table	NOUN
fbem-2262	96	3	2	2	NUM
fbem-2262	96	4	.	.	PUNCT
fbem-2262	96	5	multiple	multiple	ADJ
fbem-2262	96	6	regression	regression	NOUN
fbem-2262	96	7	results	result	NOUN
fbem-2262	96	8	variables	variable	VERB
fbem-2262	96	9	coefficients	coefficient	VERB
fbem-2262	96	10	p	p	NOUN
fbem-2262	96	11	-	-	PUNCT
fbem-2262	96	12	value	value	NOUN
fbem-2262	96	13	(	(	PUNCT
fbem-2262	96	14	constant	constant	ADJ
fbem-2262	96	15	)	)	PUNCT
fbem-2262	96	16	0.139	0.139	NUM
fbem-2262	96	17	0.340	0.340	NUM
fbem-2262	96	18	order	order	NOUN
fbem-2262	96	19	quality	quality	NOUN
fbem-2262	96	20	0.338	0.338	NUM
fbem-2262	96	21	0.000	0.000	NUM
fbem-2262	96	22	*	*	PUNCT
fbem-2262	96	23	*	*	PUNCT
fbem-2262	96	24	*	*	PUNCT
fbem-2262	96	25	commodity	commodity	NOUN
fbem-2262	96	26	distribution	distribution	NOUN
fbem-2262	96	27	quality	quality	NOUN
fbem-2262	96	28	0.291	0.291	NUM
fbem-2262	96	29	0.000	0.000	NUM
fbem-2262	96	30	*	*	PUNCT
fbem-2262	96	31	*	*	PUNCT
fbem-2262	96	32	*	*	ADJ
fbem-2262	96	33	customized	customized	ADJ
fbem-2262	96	34	quality	quality	NOUN
fbem-2262	96	35	0.129	0.129	NUM
fbem-2262	96	36	0.000	0.000	NUM
fbem-2262	97	1	*	*	PUNCT
fbem-2262	97	2	*	*	PUNCT
fbem-2262	97	3	*	*	PUNCT
fbem-2262	97	4	response	response	NOUN
fbem-2262	97	5	quality	quality	NOUN
fbem-2262	97	6	0.032	0.032	NUM
fbem-2262	97	7	0.440	0.440	NUM
fbem-2262	97	8	information	information	NOUN
fbem-2262	97	9	quality	quality	NOUN
fbem-2262	97	10	0.267	0.267	NUM
fbem-2262	97	11	0.000	0.000	NUM
fbem-2262	97	12	*	*	PUNCT
fbem-2262	97	13	*	*	PUNCT
fbem-2262	97	14	*	*	PUNCT
fbem-2262	97	15	courier	courier	NOUN
fbem-2262	97	16	service	service	NOUN
fbem-2262	97	17	quality	quality	NOUN
fbem-2262	97	18	0.066	0.066	NUM
fbem-2262	97	19	0.083	0.083	NUM
fbem-2262	97	20	*	*	PUNCT
fbem-2262	97	21	error	error	NOUN
fbem-2262	97	22	handling	handle	VERB
fbem-2262	97	23	quality	quality	NOUN
fbem-2262	97	24	0.481	0.481	NUM
fbem-2262	97	25	0.000	0.000	NUM
fbem-2262	97	26	*	*	PUNCT
fbem-2262	98	1	*	*	PUNCT
fbem-2262	98	2	*	*	PUNCT
fbem-2262	98	3	r	r	NOUN
fbem-2262	98	4	square	square	NOUN
fbem-2262	98	5	0.561	0.561	NUM
fbem-2262	99	1	f	f	X
fbem-2262	99	2	-	-	PUNCT
fbem-2262	99	3	statistic	statistic	NOUN
fbem-2262	99	4	71.431	71.431	NUM
fbem-2262	99	5	0.000	0.000	NUM
fbem-2262	99	6	*	*	PUNCT
fbem-2262	99	7	*	*	PUNCT
fbem-2262	99	8	*	*	PUNCT
fbem-2262	99	9	0.139	0.139	NUM
fbem-2262	99	10	0.338	0.338	NUM
fbem-2262	99	11	∗	∗	NOUN
fbem-2262	99	12	∗∗∗	∗∗∗	ADP
fbem-2262	99	13	0.291	0.291	NUM
fbem-2262	99	14	∗	∗	NOUN
fbem-2262	99	15	∗∗∗	∗∗∗	ADP
fbem-2262	99	16	0.129	0.129	NUM
fbem-2262	99	17	∗	∗	NOUN
fbem-2262	99	18	∗∗∗	∗∗∗	ADP
fbem-2262	99	19	0.032	0.032	NUM
fbem-2262	99	20	∗	∗	NOUN
fbem-2262	99	21	0.267	0.267	NUM
fbem-2262	99	22	∗	∗	NOUN
fbem-2262	99	23	∗∗∗	∗∗∗	NUM
fbem-2262	99	24	0.066	0.066	NUM
fbem-2262	99	25	∗	∗	NOUN
fbem-2262	99	26	∗	∗	NOUN
fbem-2262	99	27	0.481	0.481	NUM
fbem-2262	99	28	∗	∗	NOUN
fbem-2262	99	29	∗∗∗	∗∗∗	NOUN
fbem-2262	99	30	cs	cs	PROPN
fbem-2262	99	31	=	=	ADJ
fbem-2262	99	32	customer	customer	NOUN
fbem-2262	99	33	satisfaction	satisfaction	NOUN
fbem-2262	99	34	oq=	oq=	ADJ
fbem-2262	99	35	ordering	order	VERB
fbem-2262	99	36	quality	quality	NOUN
fbem-2262	99	37	cdq=	cdq=	PROPN
fbem-2262	99	38	commodity	commodity	NOUN
fbem-2262	99	39	distribution	distribution	NOUN
fbem-2262	99	40	quality	quality	NOUN
fbem-2262	99	41	cq=	cq=	NOUN
fbem-2262	99	42	customized	customize	VERB
fbem-2262	99	43	quality	quality	PROPN
fbem-2262	99	44	iq=	iq=	PROPN
fbem-2262	99	45	information	information	NOUN
fbem-2262	99	46	quality	quality	NOUN
fbem-2262	99	47	csq	csq	PROPN
fbem-2262	99	48	=	=	NOUN
fbem-2262	99	49	courier	courier	NOUN
fbem-2262	99	50	service	service	NOUN
fbem-2262	99	51	quality	quality	NOUN
fbem-2262	99	52	ehq=	ehq=	PROPN
fbem-2262	99	53	error	error	NOUN
fbem-2262	99	54	handling	handle	VERB
fbem-2262	99	55	quality	quality	NOUN
fbem-2262	99	56	*	*	PUNCT
fbem-2262	99	57	*	*	PUNCT
fbem-2262	99	58	*	*	PUNCT
fbem-2262	99	59	represent	represent	VERB
fbem-2262	99	60	significant	significant	ADJ
fbem-2262	99	61	at	at	ADP
fbem-2262	99	62	0.01	0.01	NUM
fbem-2262	99	63	confident	confident	ADJ
fbem-2262	99	64	level	level	NOUN
fbem-2262	99	65	.	.	PUNCT
fbem-2262	100	1	*	*	PUNCT
fbem-2262	100	2	*	*	PUNCT
fbem-2262	100	3	represent	represent	VERB
fbem-2262	100	4	significant	significant	ADJ
fbem-2262	100	5	at	at	ADP
fbem-2262	100	6	0.05	0.05	NUM
fbem-2262	100	7	confident	confident	ADJ
fbem-2262	100	8	level	level	NOUN
fbem-2262	100	9	.	.	PUNCT
fbem-2262	101	1	*	*	PUNCT
fbem-2262	101	2	represent	represent	VERB
fbem-2262	101	3	significant	significant	ADJ
fbem-2262	101	4	at	at	ADP
fbem-2262	101	5	0.1	0.1	NUM
fbem-2262	101	6	confident	confident	ADJ
fbem-2262	101	7	level	level	NOUN
fbem-2262	101	8	.	.	PUNCT
fbem-2262	102	1	the	the	DET
fbem-2262	102	2	data	data	NOUN
fbem-2262	102	3	analysis	analysis	NOUN
fbem-2262	102	4	in	in	ADP
fbem-2262	102	5	table	table	NOUN
fbem-2262	102	6	2	2	NUM
fbem-2262	102	7	shows	show	VERB
fbem-2262	102	8	that	that	SCONJ
fbem-2262	102	9	the	the	DET
fbem-2262	102	10	r	r	NOUN
fbem-2262	102	11	-	-	PUNCT
fbem-2262	102	12	squared	square	VERB
fbem-2262	102	13	is	be	AUX
fbem-2262	102	14	0.561	0.561	NUM
fbem-2262	102	15	,	,	PUNCT
fbem-2262	102	16	i.e.	i.e.	X
fbem-2262	102	17	,	,	PUNCT
fbem-2262	102	18	56.1	56.1	NUM
fbem-2262	102	19	%	%	NOUN
fbem-2262	102	20	,	,	PUNCT
fbem-2262	102	21	which	which	PRON
fbem-2262	102	22	is	be	AUX
fbem-2262	102	23	greater	great	ADJ
fbem-2262	102	24	than	than	ADP
fbem-2262	102	25	50	50	NUM
fbem-2262	102	26	%	%	NOUN
fbem-2262	102	27	,	,	PUNCT
fbem-2262	102	28	indicating	indicate	VERB
fbem-2262	102	29	a	a	DET
fbem-2262	102	30	high	high	ADJ
fbem-2262	102	31	degree	degree	NOUN
fbem-2262	102	32	of	of	ADP
fbem-2262	102	33	fit	fit	NOUN
fbem-2262	102	34	,	,	PUNCT
fbem-2262	102	35	indicating	indicate	VERB
fbem-2262	102	36	that	that	SCONJ
fbem-2262	102	37	56.1	56.1	NUM
fbem-2262	102	38	%	%	NOUN
fbem-2262	102	39	of	of	ADP
fbem-2262	102	40	the	the	DET
fbem-2262	102	41	online	online	ADJ
fbem-2262	102	42	shopping	shopping	NOUN
fbem-2262	102	43	customer	customer	NOUN
fbem-2262	102	44	satisfaction	satisfaction	NOUN
fbem-2262	102	45	is	be	AUX
fbem-2262	102	46	influenced	influence	VERB
fbem-2262	102	47	by	by	ADP
fbem-2262	102	48	the	the	DET
fbem-2262	102	49	courier	courier	NOUN
fbem-2262	102	50	service	service	NOUN
fbem-2262	102	51	quality	quality	NOUN
fbem-2262	102	52	of	of	ADP
fbem-2262	102	53	ordering	order	VERB
fbem-2262	102	54	quality	quality	NOUN
fbem-2262	102	55	,	,	PUNCT
fbem-2262	102	56	product	product	NOUN
fbem-2262	102	57	delivery	delivery	NOUN
fbem-2262	102	58	quality	quality	NOUN
fbem-2262	102	59	,	,	PUNCT
fbem-2262	102	60	customization	customization	NOUN
fbem-2262	102	61	quality	quality	NOUN
fbem-2262	102	62	,	,	PUNCT
fbem-2262	102	63	response	response	NOUN
fbem-2262	102	64	quality	quality	NOUN
fbem-2262	102	65	,	,	PUNCT
fbem-2262	102	66	information	information	NOUN
fbem-2262	102	67	quality	quality	NOUN
fbem-2262	102	68	,	,	PUNCT
fbem-2262	102	69	courier	courier	NOUN
fbem-2262	102	70	service	service	NOUN
fbem-2262	102	71	quality	quality	NOUN
fbem-2262	102	72	,	,	PUNCT
fbem-2262	102	73	and	and	CCONJ
fbem-2262	102	74	error	error	NOUN
fbem-2262	102	75	handling	handling	NOUN
fbem-2262	102	76	quality	quality	NOUN
fbem-2262	102	77	,	,	PUNCT
fbem-2262	102	78	which	which	PRON
fbem-2262	102	79	are	be	AUX
fbem-2262	102	80	the	the	DET
fbem-2262	102	81	seven	seven	NUM
fbem-2262	102	82	dimensions	dimension	NOUN
fbem-2262	102	83	influenced	influence	VERB
fbem-2262	102	84	.	.	PUNCT
fbem-2262	103	1	according	accord	VERB
fbem-2262	103	2	to	to	ADP
fbem-2262	103	3	table	table	NOUN
fbem-2262	103	4	7	7	NUM
fbem-2262	103	5	p=0.000<0.05	p=0.000<0.05	NOUN
fbem-2262	103	6	for	for	ADP
fbem-2262	103	7	f	f	NOUN
fbem-2262	103	8	-	-	PUNCT
fbem-2262	103	9	statistic	statistic	NOUN
fbem-2262	103	10	,	,	PUNCT
fbem-2262	103	11	indicates	indicate	VERB
fbem-2262	103	12	that	that	SCONJ
fbem-2262	103	13	in	in	ADP
fbem-2262	103	14	the	the	DET
fbem-2262	103	15	regression	regression	NOUN
fbem-2262	103	16	analysis	analysis	NOUN
fbem-2262	103	17	,	,	PUNCT
fbem-2262	103	18	at	at	ADP
fbem-2262	103	19	least	least	ADJ
fbem-2262	103	20	one	one	NUM
fbem-2262	103	21	of	of	ADP
fbem-2262	103	22	the	the	DET
fbem-2262	103	23	variables	variable	NOUN
fbem-2262	103	24	is	be	AUX
fbem-2262	103	25	significantly	significantly	ADV
fbem-2262	103	26	affecting	affect	VERB
fbem-2262	103	27	customer	customer	NOUN
fbem-2262	103	28	satisfaction	satisfaction	NOUN
fbem-2262	103	29	and	and	CCONJ
fbem-2262	103	30	the	the	DET
fbem-2262	103	31	existence	existence	NOUN
fbem-2262	103	32	of	of	ADP
fbem-2262	103	33	the	the	DET
fbem-2262	103	34	regression	regression	NOUN
fbem-2262	103	35	equation	equation	NOUN
fbem-2262	103	36	is	be	AUX
fbem-2262	103	37	meaningful	meaningful	ADJ
fbem-2262	103	38	.	.	PUNCT
fbem-2262	104	1	according	accord	VERB
fbem-2262	104	2	to	to	ADP
fbem-2262	104	3	table	table	NOUN
fbem-2262	104	4	7	7	NUM
fbem-2262	104	5	,	,	PUNCT
fbem-2262	104	6	order	order	NOUN
fbem-2262	104	7	quality	quality	NOUN
fbem-2262	104	8	,	,	PUNCT
fbem-2262	104	9	commodity	commodity	NOUN
fbem-2262	104	10	distribution	distribution	NOUN
fbem-2262	104	11	quality	quality	NOUN
fbem-2262	104	12	,	,	PUNCT
fbem-2262	104	13	customized	customize	VERB
fbem-2262	104	14	quality	quality	NOUN
fbem-2262	104	15	information	information	NOUN
fbem-2262	104	16	quality	quality	NOUN
fbem-2262	104	17	,	,	PUNCT
fbem-2262	104	18	and	and	CCONJ
fbem-2262	104	19	error	error	NOUN
fbem-2262	104	20	handling	handling	NOUN
fbem-2262	104	21	quality	quality	NOUN
fbem-2262	104	22	’s	’s	PART
fbem-2262	104	23	p	p	NOUN
fbem-2262	104	24	-	-	PUNCT
fbem-2262	104	25	value	value	NOUN
fbem-2262	104	26	are	be	AUX
fbem-2262	104	27	lower	low	ADJ
fbem-2262	104	28	than	than	ADP
fbem-2262	104	29	0.01	0.01	NUM
fbem-2262	104	30	and	and	CCONJ
fbem-2262	104	31	the	the	DET
fbem-2262	104	32	coefficient	coefficient	NOUN
fbem-2262	104	33	higher	high	ADJ
fbem-2262	104	34	than	than	ADP
fbem-2262	104	35	0	0	NUM
fbem-2262	104	36	,	,	PUNCT
fbem-2262	104	37	which	which	PRON
fbem-2262	104	38	means	mean	VERB
fbem-2262	104	39	these	these	DET
fbem-2262	104	40	variables	variable	NOUN
fbem-2262	104	41	are	be	AUX
fbem-2262	104	42	a	a	DET
fbem-2262	104	43	positive	positive	ADJ
fbem-2262	104	44	effect	effect	NOUN
fbem-2262	104	45	on	on	ADP
fbem-2262	104	46	customer	customer	NOUN
fbem-2262	104	47	satisfaction	satisfaction	NOUN
fbem-2262	104	48	at	at	ADP
fbem-2262	104	49	a	a	DET
fbem-2262	104	50	0.01	0.01	NUM
fbem-2262	104	51	confidence	confidence	NOUN
fbem-2262	104	52	level	level	NOUN
fbem-2262	104	53	.	.	PUNCT
fbem-2262	105	1	the	the	DET
fbem-2262	105	2	courier	courier	NOUN
fbem-2262	105	3	service	service	NOUN
fbem-2262	105	4	quality	quality	NOUN
fbem-2262	105	5	’s	’s	PART
fbem-2262	105	6	p	p	NOUN
fbem-2262	105	7	-	-	PUNCT
fbem-2262	105	8	value	value	NOUN
fbem-2262	105	9	is	be	AUX
fbem-2262	105	10	higher	high	ADJ
fbem-2262	105	11	than	than	ADP
fbem-2262	105	12	0.01	0.01	NUM
fbem-2262	105	13	and	and	CCONJ
fbem-2262	105	14	lower	low	ADJ
fbem-2262	105	15	than	than	ADP
fbem-2262	105	16	0.1	0.1	NUM
fbem-2262	105	17	and	and	CCONJ
fbem-2262	105	18	the	the	DET
fbem-2262	105	19	coefficient	coefficient	NOUN
fbem-2262	105	20	is	be	AUX
fbem-2262	105	21	higher	high	ADJ
fbem-2262	105	22	than	than	ADP
fbem-2262	105	23	0	0	NUM
fbem-2262	105	24	which	which	PRON
fbem-2262	105	25	means	mean	VERB
fbem-2262	105	26	the	the	DET
fbem-2262	105	27	courier	courier	NOUN
fbem-2262	105	28	service	service	NOUN
fbem-2262	105	29	quality	quality	NOUN
fbem-2262	105	30	positively	positively	ADV
fbem-2262	105	31	affects	affect	VERB
fbem-2262	105	32	customer	customer	NOUN
fbem-2262	105	33	satisfaction	satisfaction	NOUN
fbem-2262	105	34	at	at	ADP
fbem-2262	105	35	a	a	DET
fbem-2262	105	36	0.1	0.1	NUM
fbem-2262	105	37	confident	confident	ADJ
fbem-2262	105	38	level	level	NOUN
fbem-2262	105	39	.	.	PUNCT
fbem-2262	106	1	4	4	X
fbem-2262	106	2	.	.	X
fbem-2262	106	3	conclusion	conclusion	NOUN
fbem-2262	106	4	in	in	ADP
fbem-2262	106	5	this	this	DET
fbem-2262	106	6	paper	paper	NOUN
fbem-2262	106	7	,	,	PUNCT
fbem-2262	106	8	by	by	ADP
fbem-2262	106	9	analyzing	analyze	VERB
fbem-2262	106	10	and	and	CCONJ
fbem-2262	106	11	summarizing	summarize	VERB
fbem-2262	106	12	the	the	DET
fbem-2262	106	13	previous	previous	ADJ
fbem-2262	106	14	scholars	scholar	NOUN
fbem-2262	106	15	'	'	PART
fbem-2262	106	16	research	research	NOUN
fbem-2262	106	17	on	on	ADP
fbem-2262	106	18	the	the	DET
fbem-2262	106	19	relationship	relationship	NOUN
fbem-2262	106	20	between	between	ADP
fbem-2262	106	21	courier	courier	NOUN
fbem-2262	106	22	service	service	NOUN
fbem-2262	106	23	quality	quality	NOUN
fbem-2262	106	24	and	and	CCONJ
fbem-2262	106	25	customer	customer	NOUN
fbem-2262	106	26	satisfaction	satisfaction	NOUN
fbem-2262	106	27	,	,	PUNCT
fbem-2262	106	28	this	this	DET
fbem-2262	106	29	paper	paper	NOUN
fbem-2262	106	30	adopts	adopt	VERB
fbem-2262	106	31	the	the	DET
fbem-2262	106	32	research	research	NOUN
fbem-2262	106	33	model	model	NOUN
fbem-2262	106	34	of	of	ADP
fbem-2262	106	35	guo	guo	PROPN
fbem-2262	106	36	(	(	PUNCT
fbem-2262	106	37	2020	2020	NUM
fbem-2262	106	38	)	)	PUNCT
fbem-2262	106	39	,	,	PUNCT
fbem-2262	106	40	and	and	CCONJ
fbem-2262	106	41	the	the	DET
fbem-2262	106	42	seven	seven	NUM
fbem-2262	106	43	dimensions	dimension	NOUN
fbem-2262	106	44	of	of	ADP
fbem-2262	106	45	ordering	order	VERB
fbem-2262	106	46	quality	quality	NOUN
fbem-2262	106	47	,	,	PUNCT
fbem-2262	106	48	product	product	NOUN
fbem-2262	106	49	delivery	delivery	NOUN
fbem-2262	106	50	quality	quality	NOUN
fbem-2262	106	51	,	,	PUNCT
fbem-2262	106	52	customization	customization	NOUN
fbem-2262	106	53	quality	quality	NOUN
fbem-2262	106	54	,	,	PUNCT
fbem-2262	106	55	response	response	NOUN
fbem-2262	106	56	quality	quality	NOUN
fbem-2262	106	57	,	,	PUNCT
fbem-2262	106	58	information	information	NOUN
fbem-2262	106	59	quality	quality	NOUN
fbem-2262	106	60	,	,	PUNCT
fbem-2262	106	61	courier	courier	NOUN
fbem-2262	106	62	service	service	NOUN
fbem-2262	106	63	quality	quality	NOUN
fbem-2262	106	64	,	,	PUNCT
fbem-2262	106	65	and	and	CCONJ
fbem-2262	106	66	error	error	NOUN
fbem-2262	106	67	handling	handling	NOUN
fbem-2262	106	68	quality	quality	NOUN
fbem-2262	106	69	together	together	ADV
fbem-2262	106	70	construct	construct	VERB
fbem-2262	106	71	the	the	DET
fbem-2262	106	72	theoretical	theoretical	ADJ
fbem-2262	106	73	research	research	NOUN
fbem-2262	106	74	model	model	NOUN
fbem-2262	106	75	of	of	ADP
fbem-2262	106	76	this	this	DET
fbem-2262	106	77	paper	paper	NOUN
fbem-2262	106	78	.	.	PUNCT
fbem-2262	107	1	through	through	ADP
fbem-2262	107	2	the	the	DET
fbem-2262	107	3	analysis	analysis	NOUN
fbem-2262	107	4	of	of	ADP
fbem-2262	107	5	data	datum	NOUN
fbem-2262	107	6	from	from	ADP
fbem-2262	107	7	400	400	NUM
fbem-2262	107	8	valid	valid	ADJ
fbem-2262	107	9	questionnaires	questionnaire	NOUN
fbem-2262	107	10	,	,	PUNCT
fbem-2262	107	11	it	it	PRON
fbem-2262	107	12	is	be	AUX
fbem-2262	107	13	concluded	conclude	VERB
fbem-2262	107	14	that	that	SCONJ
fbem-2262	107	15	there	there	PRON
fbem-2262	107	16	are	be	VERB
fbem-2262	107	17	different	different	ADJ
fbem-2262	107	18	degrees	degree	NOUN
fbem-2262	107	19	of	of	ADP
fbem-2262	107	20	correlation	correlation	NOUN
fbem-2262	107	21	between	between	ADP
fbem-2262	107	22	the	the	DET
fbem-2262	107	23	seven	seven	NUM
fbem-2262	107	24	dimensions	dimension	NOUN
fbem-2262	107	25	and	and	CCONJ
fbem-2262	107	26	customer	customer	NOUN
fbem-2262	107	27	satisfaction	satisfaction	NOUN
fbem-2262	107	28	.	.	PUNCT
fbem-2262	108	1	the	the	DET
fbem-2262	108	2	specific	specific	ADJ
fbem-2262	108	3	findings	finding	NOUN
fbem-2262	108	4	are	be	AUX
fbem-2262	108	5	as	as	SCONJ
fbem-2262	108	6	follows	follow	VERB
fbem-2262	108	7	:	:	PUNCT
fbem-2262	108	8	table	table	NOUN
fbem-2262	108	9	1	1	NUM
fbem-2262	108	10	.	.	PUNCT
fbem-2262	108	11	hypothesis	hypothesis	NOUN
fbem-2262	108	12	summary	summary	NOUN
fbem-2262	108	13	hypothesis	hypothesis	NOUN
fbem-2262	108	14	result	result	NOUN
fbem-2262	108	15	ordering	order	VERB
fbem-2262	108	16	quality	quality	NOUN
fbem-2262	108	17	of	of	ADP
fbem-2262	108	18	kerry	kerry	PROPN
fbem-2262	108	19	express	express	PROPN
fbem-2262	108	20	service	service	NOUN
fbem-2262	108	21	company	company	NOUN
fbem-2262	108	22	positive	positive	ADJ
fbem-2262	108	23	impact	impact	NOUN
fbem-2262	108	24	on	on	ADP
fbem-2262	108	25	thai	thai	PROPN
fbem-2262	108	26	e	e	PROPN
fbem-2262	108	27	-	-	PROPN
fbem-2262	108	28	commerce	commerce	NOUN
fbem-2262	108	29	customer	customer	NOUN
fbem-2262	108	30	satisfaction	satisfaction	NOUN
fbem-2262	108	31	accept	accept	VERB
fbem-2262	108	32	commodity	commodity	NOUN
fbem-2262	108	33	distribution	distribution	NOUN
fbem-2262	108	34	quality	quality	NOUN
fbem-2262	108	35	of	of	ADP
fbem-2262	108	36	kerry	kerry	PROPN
fbem-2262	108	37	express	express	PROPN
fbem-2262	108	38	service	service	NOUN
fbem-2262	108	39	company	company	NOUN
fbem-2262	108	40	positive	positive	ADJ
fbem-2262	108	41	impact	impact	NOUN
fbem-2262	108	42	on	on	ADP
fbem-2262	108	43	thai	thai	PROPN
fbem-2262	108	44	ecommerce	ecommerce	NOUN
fbem-2262	108	45	customer	customer	NOUN
fbem-2262	108	46	satisfaction	satisfaction	NOUN
fbem-2262	108	47	accept	accept	VERB
fbem-2262	108	48	customized	customized	ADJ
fbem-2262	108	49	quality	quality	NOUN
fbem-2262	108	50	of	of	ADP
fbem-2262	108	51	kerry	kerry	PROPN
fbem-2262	108	52	express	express	PROPN
fbem-2262	108	53	service	service	NOUN
fbem-2262	108	54	company	company	NOUN
fbem-2262	108	55	positive	positive	ADJ
fbem-2262	108	56	impact	impact	NOUN
fbem-2262	108	57	on	on	ADP
fbem-2262	108	58	thai	thai	PROPN
fbem-2262	108	59	e	e	PROPN
fbem-2262	108	60	-	-	PROPN
fbem-2262	108	61	commerce	commerce	NOUN
fbem-2262	108	62	customer	customer	NOUN
fbem-2262	108	63	satisfaction	satisfaction	NOUN
fbem-2262	108	64	accept	accept	VERB
fbem-2262	108	65	response	response	NOUN
fbem-2262	108	66	quality	quality	NOUN
fbem-2262	108	67	of	of	ADP
fbem-2262	108	68	kerry	kerry	PROPN
fbem-2262	108	69	express	express	PROPN
fbem-2262	108	70	service	service	NOUN
fbem-2262	108	71	company	company	NOUN
fbem-2262	108	72	positive	positive	ADJ
fbem-2262	108	73	impact	impact	NOUN
fbem-2262	108	74	on	on	ADP
fbem-2262	108	75	thai	thai	PROPN
fbem-2262	108	76	e	e	PROPN
fbem-2262	108	77	-	-	PROPN
fbem-2262	108	78	commerce	commerce	NOUN
fbem-2262	108	79	customer	customer	NOUN
fbem-2262	108	80	satisfaction	satisfaction	NOUN
fbem-2262	108	81	reject	reject	VERB
fbem-2262	108	82	information	information	NOUN
fbem-2262	108	83	quality	quality	NOUN
fbem-2262	108	84	of	of	ADP
fbem-2262	108	85	kerry	kerry	PROPN
fbem-2262	108	86	express	express	PROPN
fbem-2262	108	87	service	service	NOUN
fbem-2262	108	88	company	company	NOUN
fbem-2262	108	89	positive	positive	ADJ
fbem-2262	108	90	impact	impact	NOUN
fbem-2262	108	91	on	on	ADP
fbem-2262	108	92	thai	thai	PROPN
fbem-2262	108	93	e	e	PROPN
fbem-2262	108	94	-	-	PROPN
fbem-2262	108	95	commerce	commerce	NOUN
fbem-2262	108	96	customer	customer	NOUN
fbem-2262	108	97	satisfaction	satisfaction	NOUN
fbem-2262	108	98	accept	accept	VERB
fbem-2262	108	99	courier	courier	NOUN
fbem-2262	108	100	service	service	NOUN
fbem-2262	108	101	quality	quality	NOUN
fbem-2262	108	102	of	of	ADP
fbem-2262	108	103	kerry	kerry	PROPN
fbem-2262	108	104	express	express	PROPN
fbem-2262	108	105	service	service	NOUN
fbem-2262	108	106	company	company	NOUN
fbem-2262	108	107	positive	positive	ADJ
fbem-2262	108	108	impact	impact	NOUN
fbem-2262	108	109	on	on	ADP
fbem-2262	108	110	thai	thai	PROPN
fbem-2262	108	111	ecommerce	ecommerce	NOUN
fbem-2262	108	112	customer	customer	NOUN
fbem-2262	108	113	satisfaction	satisfaction	NOUN
fbem-2262	108	114	accept	accept	VERB
fbem-2262	108	115	error	error	NOUN
fbem-2262	108	116	handling	handle	VERB
fbem-2262	108	117	quality	quality	NOUN
fbem-2262	108	118	of	of	ADP
fbem-2262	108	119	kerry	kerry	PROPN
fbem-2262	108	120	express	express	PROPN
fbem-2262	108	121	service	service	NOUN
fbem-2262	108	122	company	company	NOUN
fbem-2262	108	123	positive	positive	ADJ
fbem-2262	108	124	impact	impact	NOUN
fbem-2262	108	125	on	on	ADP
fbem-2262	108	126	thai	thai	PROPN
fbem-2262	108	127	e	e	PROPN
fbem-2262	108	128	-	-	PROPN
fbem-2262	108	129	commerce	commerce	NOUN
fbem-2262	108	130	customer	customer	NOUN
fbem-2262	108	131	satisfaction	satisfaction	NOUN
fbem-2262	108	132	accept	accept	VERB
fbem-2262	108	133	rely	rely	NOUN
fbem-2262	108	134	on	on	ADP
fbem-2262	108	135	table	table	NOUN
fbem-2262	108	136	8	8	NUM
fbem-2262	108	137	,	,	PUNCT
fbem-2262	108	138	the	the	DET
fbem-2262	108	139	hypothesis	hypothesis	NOUN
fbem-2262	108	140	of	of	ADP
fbem-2262	108	141	response	response	NOUN
fbem-2262	108	142	quality	quality	NOUN
fbem-2262	108	143	is	be	AUX
fbem-2262	108	144	rejected	reject	VERB
fbem-2262	108	145	,	,	PUNCT
fbem-2262	108	146	and	and	CCONJ
fbem-2262	108	147	others	other	NOUN
fbem-2262	108	148	are	be	AUX
fbem-2262	108	149	accepted	accept	VERB
fbem-2262	108	150	.	.	PUNCT
fbem-2262	109	1	therefore	therefore	ADV
fbem-2262	109	2	,	,	PUNCT
fbem-2262	109	3	the	the	DET
fbem-2262	109	4	response	response	NOUN
fbem-2262	109	5	quality	quality	NOUN
fbem-2262	109	6	of	of	ADP
fbem-2262	109	7	kerry	kerry	PROPN
fbem-2262	109	8	express	express	PROPN
fbem-2262	109	9	can	can	AUX
fbem-2262	109	10	not	not	PART
fbem-2262	109	11	impact	impact	VERB
fbem-2262	109	12	thai	thai	PROPN
fbem-2262	109	13	e	e	PROPN
fbem-2262	109	14	-	-	PROPN
fbem-2262	109	15	commerce	commerce	NOUN
fbem-2262	109	16	customer	customer	NOUN
fbem-2262	109	17	satisfaction	satisfaction	NOUN
fbem-2262	109	18	.	.	PUNCT
fbem-2262	110	1	order	order	NOUN
fbem-2262	110	2	quality	quality	NOUN
fbem-2262	110	3	,	,	PUNCT
fbem-2262	110	4	commodity	commodity	NOUN
fbem-2262	110	5	distribution	distribution	NOUN
fbem-2262	110	6	quality	quality	NOUN
fbem-2262	110	7	,	,	PUNCT
fbem-2262	110	8	customized	customized	ADJ
fbem-2262	110	9	quality	quality	NOUN
fbem-2262	110	10	,	,	PUNCT
fbem-2262	110	11	information	information	NOUN
fbem-2262	110	12	quality	quality	NOUN
fbem-2262	110	13	,	,	PUNCT
fbem-2262	110	14	courier	courier	NOUN
fbem-2262	110	15	service	service	NOUN
fbem-2262	110	16	quality	quality	NOUN
fbem-2262	110	17	,	,	PUNCT
fbem-2262	110	18	and	and	CCONJ
fbem-2262	110	19	error	error	NOUN
fbem-2262	110	20	handling	handle	VERB
fbem-2262	110	21	quality	quality	NOUN
fbem-2262	110	22	of	of	ADP
fbem-2262	110	23	kerry	kerry	PROPN
fbem-2262	110	24	express	express	PROPN
fbem-2262	110	25	can	can	AUX
fbem-2262	110	26	positively	positively	ADV
fbem-2262	110	27	impact	impact	VERB
fbem-2262	110	28	thai	thai	PROPN
fbem-2262	110	29	e	e	PROPN
fbem-2262	110	30	-	-	PROPN
fbem-2262	110	31	commerce	commerce	NOUN
fbem-2262	110	32	customer	customer	NOUN
fbem-2262	110	33	satisfaction	satisfaction	NOUN
fbem-2262	110	34	.	.	PUNCT
fbem-2262	111	1	therefore	therefore	ADV
fbem-2262	111	2	,	,	PUNCT
fbem-2262	111	3	there	there	PRON
fbem-2262	111	4	are	be	VERB
fbem-2262	111	5	some	some	DET
fbem-2262	111	6	suggestion	suggestion	NOUN
fbem-2262	111	7	for	for	ADP
fbem-2262	111	8	express	express	ADJ
fbem-2262	111	9	companies	company	NOUN
fbem-2262	111	10	in	in	ADP
fbem-2262	111	11	thailand	thailand	PROPN
fbem-2262	111	12	to	to	ADP
fbem-2262	111	13	improving	improve	VERB
fbem-2262	111	14	the	the	DET
fbem-2262	111	15	customer	customer	NOUN
fbem-2262	111	16	satisfaction	satisfaction	NOUN
fbem-2262	111	17	.	.	PUNCT
fbem-2262	112	1	4.1	4.1	NUM
fbem-2262	112	2	.	.	PUNCT
fbem-2262	112	3	improve	improve	VERB
fbem-2262	112	4	the	the	DET
fbem-2262	112	5	order	order	NOUN
fbem-2262	112	6	quality	quality	NOUN
fbem-2262	112	7	based	base	VERB
fbem-2262	112	8	on	on	ADP
fbem-2262	112	9	the	the	DET
fbem-2262	112	10	above	above	ADJ
fbem-2262	112	11	analysis	analysis	NOUN
fbem-2262	112	12	,	,	PUNCT
fbem-2262	112	13	if	if	SCONJ
fbem-2262	112	14	the	the	DET
fbem-2262	112	15	order	order	NOUN
fbem-2262	112	16	quality	quality	NOUN
fbem-2262	112	17	can	can	AUX
fbem-2262	112	18	be	be	AUX
fbem-2262	112	19	improved	improve	VERB
fbem-2262	112	20	,	,	PUNCT
fbem-2262	112	21	customer	customer	NOUN
fbem-2262	112	22	satisfaction	satisfaction	NOUN
fbem-2262	112	23	will	will	AUX
fbem-2262	112	24	be	be	AUX
fbem-2262	112	25	increased	increase	VERB
fbem-2262	112	26	.	.	PUNCT
fbem-2262	113	1	therefore	therefore	ADV
fbem-2262	113	2	,	,	PUNCT
fbem-2262	113	3	59	59	NUM
fbem-2262	113	4	here	here	ADV
fbem-2262	113	5	are	be	AUX
fbem-2262	113	6	a	a	DET
fbem-2262	113	7	few	few	ADJ
fbem-2262	113	8	suggestions	suggestion	NOUN
fbem-2262	113	9	for	for	ADP
fbem-2262	113	10	improving	improve	VERB
fbem-2262	113	11	order	order	NOUN
fbem-2262	113	12	quality	quality	NOUN
fbem-2262	113	13	.	.	PUNCT
fbem-2262	114	1	first	first	ADV
fbem-2262	114	2	,	,	PUNCT
fbem-2262	114	3	the	the	DET
fbem-2262	114	4	express	express	ADJ
fbem-2262	114	5	company	company	NOUN
fbem-2262	114	6	should	should	AUX
fbem-2262	114	7	optimize	optimize	VERB
fbem-2262	114	8	the	the	DET
fbem-2262	114	9	operation	operation	NOUN
fbem-2262	114	10	interface	interface	NOUN
fbem-2262	114	11	to	to	PART
fbem-2262	114	12	facilitate	facilitate	VERB
fbem-2262	114	13	customers	customer	NOUN
fbem-2262	114	14	to	to	PART
fbem-2262	114	15	place	place	VERB
fbem-2262	114	16	orders	order	NOUN
fbem-2262	114	17	.	.	PUNCT
fbem-2262	115	1	for	for	ADP
fbem-2262	115	2	example	example	NOUN
fbem-2262	115	3	,	,	PUNCT
fbem-2262	115	4	courier	courier	NOUN
fbem-2262	115	5	companies	company	NOUN
fbem-2262	115	6	should	should	AUX
fbem-2262	115	7	apply	apply	VERB
fbem-2262	115	8	big	big	ADJ
fbem-2262	115	9	data	datum	NOUN
fbem-2262	115	10	business	business	NOUN
fbem-2262	115	11	to	to	PART
fbem-2262	115	12	help	help	VERB
fbem-2262	115	13	customers	customer	NOUN
fbem-2262	115	14	find	find	VERB
fbem-2262	115	15	the	the	DET
fbem-2262	115	16	services	service	NOUN
fbem-2262	115	17	they	they	PRON
fbem-2262	115	18	want	want	VERB
fbem-2262	115	19	quickly	quickly	ADV
fbem-2262	115	20	.	.	PUNCT
fbem-2262	116	1	second	second	ADV
fbem-2262	116	2	,	,	PUNCT
fbem-2262	116	3	express	express	ADJ
fbem-2262	116	4	companies	company	NOUN
fbem-2262	116	5	should	should	AUX
fbem-2262	116	6	improve	improve	VERB
fbem-2262	116	7	commodity	commodity	NOUN
fbem-2262	116	8	information	information	NOUN
fbem-2262	116	9	to	to	PART
fbem-2262	116	10	facilitate	facilitate	VERB
fbem-2262	116	11	customers	customer	NOUN
fbem-2262	116	12	to	to	PART
fbem-2262	116	13	compare	compare	VERB
fbem-2262	116	14	goods	good	NOUN
fbem-2262	116	15	.	.	PUNCT
fbem-2262	117	1	in	in	ADP
fbem-2262	117	2	the	the	DET
fbem-2262	117	3	face	face	NOUN
fbem-2262	117	4	of	of	ADP
fbem-2262	117	5	a	a	DET
fbem-2262	117	6	wide	wide	ADJ
fbem-2262	117	7	range	range	NOUN
fbem-2262	117	8	of	of	ADP
fbem-2262	117	9	goods	good	NOUN
fbem-2262	117	10	in	in	ADP
fbem-2262	117	11	the	the	DET
fbem-2262	117	12	network	network	NOUN
fbem-2262	117	13	,	,	PUNCT
fbem-2262	117	14	how	how	SCONJ
fbem-2262	117	15	should	should	AUX
fbem-2262	117	16	consumers	consumer	NOUN
fbem-2262	117	17	choose	choose	VERB
fbem-2262	117	18	,	,	PUNCT
fbem-2262	117	19	often	often	ADV
fbem-2262	117	20	according	accord	VERB
fbem-2262	117	21	to	to	ADP
fbem-2262	117	22	the	the	DET
fbem-2262	117	23	commodity	commodity	NOUN
fbem-2262	117	24	information	information	NOUN
fbem-2262	117	25	displayed	display	VERB
fbem-2262	117	26	by	by	ADP
fbem-2262	117	27	merchants	merchant	NOUN
fbem-2262	117	28	,	,	PUNCT
fbem-2262	117	29	netizen	netizen	ADJ
fbem-2262	117	30	evaluation	evaluation	NOUN
fbem-2262	117	31	,	,	PUNCT
fbem-2262	117	32	friend	friend	NOUN
fbem-2262	117	33	recommendation	recommendation	NOUN
fbem-2262	117	34	,	,	PUNCT
fbem-2262	117	35	and	and	CCONJ
fbem-2262	117	36	other	other	ADJ
fbem-2262	117	37	ways	way	NOUN
fbem-2262	117	38	to	to	PART
fbem-2262	117	39	choose	choose	VERB
fbem-2262	117	40	.	.	PUNCT
fbem-2262	118	1	therefore	therefore	ADV
fbem-2262	118	2	,	,	PUNCT
fbem-2262	118	3	more	more	ADJ
fbem-2262	118	4	commodity	commodity	NOUN
fbem-2262	118	5	information	information	NOUN
fbem-2262	118	6	can	can	AUX
fbem-2262	118	7	allow	allow	VERB
fbem-2262	118	8	consumers	consumer	NOUN
fbem-2262	118	9	to	to	PART
fbem-2262	118	10	get	get	VERB
fbem-2262	118	11	more	more	ADV
fbem-2262	118	12	effective	effective	ADJ
fbem-2262	118	13	content	content	NOUN
fbem-2262	118	14	,	,	PUNCT
fbem-2262	118	15	thus	thus	ADV
fbem-2262	118	16	helping	help	VERB
fbem-2262	118	17	consumers	consumer	NOUN
fbem-2262	118	18	to	to	PART
fbem-2262	118	19	choose	choose	VERB
fbem-2262	118	20	.	.	PUNCT
fbem-2262	119	1	in	in	ADP
fbem-2262	119	2	addition	addition	NOUN
fbem-2262	119	3	to	to	ADP
fbem-2262	119	4	the	the	DET
fbem-2262	119	5	text	text	NOUN
fbem-2262	119	6	description	description	NOUN
fbem-2262	119	7	and	and	CCONJ
fbem-2262	119	8	picture	picture	NOUN
fbem-2262	119	9	display	display	NOUN
fbem-2262	119	10	,	,	PUNCT
fbem-2262	119	11	the	the	DET
fbem-2262	119	12	display	display	NOUN
fbem-2262	119	13	of	of	ADP
fbem-2262	119	14	commodity	commodity	NOUN
fbem-2262	119	15	information	information	NOUN
fbem-2262	119	16	can	can	AUX
fbem-2262	119	17	add	add	VERB
fbem-2262	119	18	some	some	DET
fbem-2262	119	19	video	video	NOUN
fbem-2262	119	20	materials	material	NOUN
fbem-2262	119	21	to	to	PART
fbem-2262	119	22	shoot	shoot	VERB
fbem-2262	119	23	the	the	DET
fbem-2262	119	24	video	video	NOUN
fbem-2262	119	25	of	of	ADP
fbem-2262	119	26	different	different	ADJ
fbem-2262	119	27	scenes	scene	NOUN
fbem-2262	119	28	for	for	ADP
fbem-2262	119	29	different	different	ADJ
fbem-2262	119	30	products	product	NOUN
fbem-2262	119	31	,	,	PUNCT
fbem-2262	119	32	fully	fully	ADV
fbem-2262	119	33	showing	show	VERB
fbem-2262	119	34	the	the	DET
fbem-2262	119	35	material	material	NOUN
fbem-2262	119	36	,	,	PUNCT
fbem-2262	119	37	performance	performance	NOUN
fbem-2262	119	38	,	,	PUNCT
fbem-2262	119	39	use	use	NOUN
fbem-2262	119	40	method	method	NOUN
fbem-2262	119	41	,	,	PUNCT
fbem-2262	119	42	cleaning	cleaning	NOUN
fbem-2262	119	43	method	method	NOUN
fbem-2262	119	44	,	,	PUNCT
fbem-2262	119	45	and	and	CCONJ
fbem-2262	119	46	other	other	ADJ
fbem-2262	119	47	information	information	NOUN
fbem-2262	119	48	of	of	ADP
fbem-2262	119	49	the	the	DET
fbem-2262	119	50	product	product	NOUN
fbem-2262	119	51	.	.	PUNCT
fbem-2262	120	1	in	in	ADP
fbem-2262	120	2	addition	addition	NOUN
fbem-2262	120	3	to	to	ADP
fbem-2262	120	4	showing	show	VERB
fbem-2262	120	5	the	the	DET
fbem-2262	120	6	information	information	NOUN
fbem-2262	120	7	about	about	ADP
fbem-2262	120	8	the	the	DET
fbem-2262	120	9	product	product	NOUN
fbem-2262	120	10	itself	itself	PRON
fbem-2262	120	11	,	,	PUNCT
fbem-2262	120	12	this	this	DET
fbem-2262	120	13	way	way	NOUN
fbem-2262	120	14	can	can	AUX
fbem-2262	120	15	also	also	ADV
fbem-2262	120	16	increase	increase	VERB
fbem-2262	120	17	the	the	DET
fbem-2262	120	18	trust	trust	NOUN
fbem-2262	120	19	of	of	ADP
fbem-2262	120	20	consumers	consumer	NOUN
fbem-2262	120	21	and	and	CCONJ
fbem-2262	120	22	improve	improve	VERB
fbem-2262	120	23	customer	customer	NOUN
fbem-2262	120	24	satisfaction	satisfaction	NOUN
fbem-2262	120	25	4.2	4.2	NUM
fbem-2262	120	26	.	.	PUNCT
fbem-2262	120	27	improving	improve	VERB
fbem-2262	120	28	the	the	DET
fbem-2262	120	29	quality	quality	NOUN
fbem-2262	120	30	of	of	ADP
fbem-2262	120	31	commodity	commodity	NOUN
fbem-2262	120	32	distribution	distribution	NOUN
fbem-2262	120	33	based	base	VERB
fbem-2262	120	34	on	on	ADP
fbem-2262	120	35	the	the	DET
fbem-2262	120	36	research	research	NOUN
fbem-2262	120	37	result	result	NOUN
fbem-2262	120	38	,	,	PUNCT
fbem-2262	120	39	commodity	commodity	NOUN
fbem-2262	120	40	distribution	distribution	NOUN
fbem-2262	120	41	quality	quality	NOUN
fbem-2262	120	42	improvement	improvement	NOUN
fbem-2262	120	43	can	can	AUX
fbem-2262	120	44	lead	lead	VERB
fbem-2262	120	45	the	the	DET
fbem-2262	120	46	customer	customer	NOUN
fbem-2262	120	47	satisfaction	satisfaction	NOUN
fbem-2262	120	48	improved	improve	VERB
fbem-2262	120	49	.	.	PUNCT
fbem-2262	121	1	commodity	commodity	NOUN
fbem-2262	121	2	distribution	distribution	NOUN
fbem-2262	121	3	is	be	AUX
fbem-2262	121	4	the	the	DET
fbem-2262	121	5	most	most	ADV
fbem-2262	121	6	important	important	ADJ
fbem-2262	121	7	part	part	NOUN
fbem-2262	121	8	of	of	ADP
fbem-2262	121	9	the	the	DET
fbem-2262	121	10	whole	whole	ADJ
fbem-2262	121	11	online	online	ADJ
fbem-2262	121	12	shopping	shopping	NOUN
fbem-2262	121	13	link	link	NOUN
fbem-2262	121	14	.	.	PUNCT
fbem-2262	122	1	goods	good	NOUN
fbem-2262	122	2	reach	reach	VERB
fbem-2262	122	3	consumers	consumer	NOUN
fbem-2262	122	4	from	from	ADP
fbem-2262	122	5	the	the	DET
fbem-2262	122	6	network	network	NOUN
fbem-2262	122	7	is	be	AUX
fbem-2262	122	8	mainly	mainly	ADV
fbem-2262	122	9	the	the	DET
fbem-2262	122	10	distribution	distribution	NOUN
fbem-2262	122	11	link	link	NOUN
fbem-2262	122	12	.	.	PUNCT
fbem-2262	123	1	the	the	DET
fbem-2262	123	2	quality	quality	NOUN
fbem-2262	123	3	of	of	ADP
fbem-2262	123	4	commodity	commodity	NOUN
fbem-2262	123	5	distribution	distribution	NOUN
fbem-2262	123	6	directly	directly	ADV
fbem-2262	123	7	affects	affect	VERB
fbem-2262	123	8	consumers	consumer	NOUN
fbem-2262	123	9	'	'	PART
fbem-2262	123	10	psychological	psychological	ADJ
fbem-2262	123	11	feelings	feeling	NOUN
fbem-2262	123	12	about	about	ADP
fbem-2262	123	13	receiving	receive	VERB
fbem-2262	123	14	goods	good	NOUN
fbem-2262	123	15	and	and	CCONJ
fbem-2262	123	16	their	their	PRON
fbem-2262	123	17	satisfaction	satisfaction	NOUN
fbem-2262	123	18	with	with	ADP
fbem-2262	123	19	online	online	ADJ
fbem-2262	123	20	shopping	shopping	NOUN
fbem-2262	123	21	.	.	PUNCT
fbem-2262	124	1	therefore	therefore	ADV
fbem-2262	124	2	,	,	PUNCT
fbem-2262	124	3	the	the	DET
fbem-2262	124	4	company	company	NOUN
fbem-2262	124	5	can	can	AUX
fbem-2262	124	6	increase	increase	VERB
fbem-2262	124	7	the	the	DET
fbem-2262	124	8	number	number	NOUN
fbem-2262	124	9	of	of	ADP
fbem-2262	124	10	courier	courier	NOUN
fbem-2262	124	11	outlets	outlet	NOUN
fbem-2262	124	12	to	to	PART
fbem-2262	124	13	facilitate	facilitate	VERB
fbem-2262	124	14	courier	courier	NOUN
fbem-2262	124	15	delivery	delivery	NOUN
fbem-2262	124	16	to	to	ADP
fbem-2262	124	17	customers	customer	NOUN
fbem-2262	124	18	.	.	PUNCT
fbem-2262	125	1	for	for	ADP
fbem-2262	125	2	densely	densely	ADV
fbem-2262	125	3	populated	populate	VERB
fbem-2262	125	4	areas	area	NOUN
fbem-2262	125	5	courier	courier	NOUN
fbem-2262	125	6	companies	company	NOUN
fbem-2262	125	7	should	should	AUX
fbem-2262	125	8	increase	increase	VERB
fbem-2262	125	9	the	the	DET
fbem-2262	125	10	number	number	NOUN
fbem-2262	125	11	of	of	ADP
fbem-2262	125	12	outlets	outlet	NOUN
fbem-2262	125	13	to	to	PART
fbem-2262	125	14	prevent	prevent	VERB
fbem-2262	125	15	the	the	DET
fbem-2262	125	16	accumulation	accumulation	NOUN
fbem-2262	125	17	of	of	ADP
fbem-2262	125	18	goods	good	NOUN
fbem-2262	125	19	and	and	CCONJ
fbem-2262	125	20	goods	good	NOUN
fbem-2262	125	21	stranded	strand	VERB
fbem-2262	125	22	.	.	PUNCT
fbem-2262	126	1	4.3	4.3	NUM
fbem-2262	126	2	.	.	X
fbem-2262	126	3	improve	improve	VERB
fbem-2262	126	4	customized	customized	ADJ
fbem-2262	126	5	quality	quality	NOUN
fbem-2262	126	6	based	base	VERB
fbem-2262	126	7	on	on	ADP
fbem-2262	126	8	the	the	DET
fbem-2262	126	9	research	research	NOUN
fbem-2262	126	10	result	result	NOUN
fbem-2262	126	11	,	,	PUNCT
fbem-2262	126	12	customized	customize	VERB
fbem-2262	126	13	quality	quality	NOUN
fbem-2262	126	14	improvement	improvement	NOUN
fbem-2262	126	15	can	can	AUX
fbem-2262	126	16	lead	lead	VERB
fbem-2262	126	17	the	the	DET
fbem-2262	126	18	customer	customer	NOUN
fbem-2262	126	19	satisfaction	satisfaction	NOUN
fbem-2262	126	20	increased	increase	VERB
fbem-2262	126	21	.	.	PUNCT
fbem-2262	127	1	customized	customize	VERB
fbem-2262	127	2	quality	quality	NOUN
fbem-2262	127	3	is	be	AUX
fbem-2262	127	4	mainly	mainly	ADV
fbem-2262	127	5	to	to	PART
fbem-2262	127	6	provide	provide	VERB
fbem-2262	127	7	different	different	ADJ
fbem-2262	127	8	personalized	personalized	ADJ
fbem-2262	127	9	services	service	NOUN
fbem-2262	127	10	for	for	ADP
fbem-2262	127	11	different	different	ADJ
fbem-2262	127	12	customer	customer	NOUN
fbem-2262	127	13	groups	group	NOUN
fbem-2262	127	14	.	.	PUNCT
fbem-2262	128	1	therefore	therefore	ADV
fbem-2262	128	2	,	,	PUNCT
fbem-2262	128	3	express	express	VERB
fbem-2262	128	4	companies	company	NOUN
fbem-2262	128	5	can	can	AUX
fbem-2262	128	6	customize	customize	VERB
fbem-2262	128	7	different	different	ADJ
fbem-2262	128	8	services	service	NOUN
fbem-2262	128	9	for	for	ADP
fbem-2262	128	10	different	different	ADJ
fbem-2262	128	11	user	user	NOUN
fbem-2262	128	12	groups	group	NOUN
fbem-2262	128	13	,	,	PUNCT
fbem-2262	128	14	thus	thus	ADV
fbem-2262	128	15	meeting	meet	VERB
fbem-2262	128	16	different	different	ADJ
fbem-2262	128	17	customer	customer	NOUN
fbem-2262	128	18	needs	need	NOUN
fbem-2262	128	19	.	.	PUNCT
fbem-2262	129	1	for	for	ADP
fbem-2262	129	2	different	different	ADJ
fbem-2262	129	3	customer	customer	NOUN
fbem-2262	129	4	groups	group	NOUN
fbem-2262	129	5	to	to	PART
fbem-2262	129	6	provide	provide	VERB
fbem-2262	129	7	personalized	personalized	ADJ
fbem-2262	129	8	services	service	NOUN
fbem-2262	129	9	,	,	PUNCT
fbem-2262	129	10	the	the	DET
fbem-2262	129	11	first	first	ADJ
fbem-2262	129	12	is	be	AUX
fbem-2262	129	13	for	for	ADP
fbem-2262	129	14	young	young	ADJ
fbem-2262	129	15	people	people	NOUN
fbem-2262	129	16	who	who	PRON
fbem-2262	129	17	can	can	AUX
fbem-2262	129	18	not	not	PART
fbem-2262	129	19	charge	charge	VERB
fbem-2262	129	20	express	express	ADJ
fbem-2262	129	21	at	at	ADP
fbem-2262	129	22	any	any	DET
fbem-2262	129	23	time	time	NOUN
fbem-2262	129	24	,	,	PUNCT
fbem-2262	129	25	they	they	PRON
fbem-2262	129	26	work	work	VERB
fbem-2262	129	27	busy	busy	ADJ
fbem-2262	129	28	,	,	PUNCT
fbem-2262	129	29	rest	rest	NOUN
fbem-2262	129	30	time	time	NOUN
fbem-2262	129	31	,	,	PUNCT
fbem-2262	129	32	online	online	ADJ
fbem-2262	129	33	times	time	NOUN
fbem-2262	129	34	and	and	CCONJ
fbem-2262	129	35	quantity	quantity	NOUN
fbem-2262	129	36	is	be	AUX
fbem-2262	129	37	more	more	ADJ
fbem-2262	129	38	,	,	PUNCT
fbem-2262	129	39	weekdays	weekday	NOUN
fbem-2262	129	40	are	be	AUX
fbem-2262	129	41	not	not	PART
fbem-2262	129	42	at	at	ADP
fbem-2262	129	43	home	home	NOUN
fbem-2262	129	44	at	at	ADP
fbem-2262	129	45	ordinary	ordinary	ADJ
fbem-2262	129	46	times	time	NOUN
fbem-2262	129	47	,	,	PUNCT
fbem-2262	129	48	if	if	SCONJ
fbem-2262	129	49	there	there	PRON
fbem-2262	129	50	is	be	VERB
fbem-2262	129	51	express	express	ADJ
fbem-2262	129	52	delivery	delivery	NOUN
fbem-2262	129	53	,	,	PUNCT
fbem-2262	129	54	must	must	AUX
fbem-2262	129	55	want	want	VERB
fbem-2262	129	56	to	to	PART
fbem-2262	129	57	be	be	AUX
fbem-2262	129	58	able	able	ADJ
fbem-2262	129	59	to	to	PART
fbem-2262	129	60	have	have	VERB
fbem-2262	129	61	a	a	DET
fbem-2262	129	62	place	place	NOUN
fbem-2262	129	63	,	,	PUNCT
fbem-2262	129	64	such	such	ADJ
fbem-2262	129	65	as	as	ADP
fbem-2262	129	66	express	express	ADJ
fbem-2262	129	67	ark	ark	NOUN
fbem-2262	129	68	,	,	PUNCT
fbem-2262	129	69	express	express	VERB
fbem-2262	129	70	put	put	ADJ
fbem-2262	129	71	station	station	NOUN
fbem-2262	129	72	,	,	PUNCT
fbem-2262	129	73	cooperation	cooperation	NOUN
fbem-2262	129	74	,	,	PUNCT
fbem-2262	129	75	etc	etc	X
fbem-2262	129	76	.	.	X
fbem-2262	130	1	the	the	DET
fbem-2262	130	2	choice	choice	NOUN
fbem-2262	130	3	of	of	ADP
fbem-2262	130	4	these	these	DET
fbem-2262	130	5	positions	position	NOUN
fbem-2262	130	6	also	also	ADV
fbem-2262	130	7	needs	need	VERB
fbem-2262	130	8	to	to	PART
fbem-2262	130	9	consider	consider	VERB
fbem-2262	130	10	,	,	PUNCT
fbem-2262	130	11	can	can	AUX
fbem-2262	130	12	not	not	PART
fbem-2262	130	13	be	be	AUX
fbem-2262	130	14	too	too	ADV
fbem-2262	130	15	far	far	ADV
fbem-2262	130	16	from	from	ADP
fbem-2262	130	17	the	the	DET
fbem-2262	130	18	consumer	consumer	NOUN
fbem-2262	130	19	's	's	PART
fbem-2262	130	20	address	address	NOUN
fbem-2262	130	21	,	,	PUNCT
fbem-2262	130	22	it	it	PRON
fbem-2262	130	23	is	be	AUX
fbem-2262	130	24	best	good	ADJ
fbem-2262	130	25	to	to	PART
fbem-2262	130	26	be	be	AUX
fbem-2262	130	27	the	the	DET
fbem-2262	130	28	community	community	NOUN
fbem-2262	130	29	gate	gate	NOUN
fbem-2262	130	30	,	,	PUNCT
fbem-2262	130	31	community	community	NOUN
fbem-2262	130	32	,	,	PUNCT
fbem-2262	130	33	some	some	PRON
fbem-2262	130	34	of	of	ADP
fbem-2262	130	35	the	the	DET
fbem-2262	130	36	only	only	ADJ
fbem-2262	130	37	ways	way	NOUN
fbem-2262	130	38	home	home	ADV
fbem-2262	130	39	,	,	PUNCT
fbem-2262	130	40	to	to	PART
fbem-2262	130	41	ensure	ensure	VERB
fbem-2262	130	42	that	that	SCONJ
fbem-2262	130	43	the	the	DET
fbem-2262	130	44	delivery	delivery	NOUN
fbem-2262	130	45	staff	staff	NOUN
fbem-2262	130	46	can	can	AUX
fbem-2262	130	47	complete	complete	VERB
fbem-2262	130	48	the	the	DET
fbem-2262	130	49	delivery	delivery	NOUN
fbem-2262	130	50	task	task	NOUN
fbem-2262	130	51	in	in	ADP
fbem-2262	130	52	time	time	NOUN
fbem-2262	130	53	,	,	PUNCT
fbem-2262	130	54	but	but	CCONJ
fbem-2262	130	55	also	also	ADV
fbem-2262	130	56	can	can	AUX
fbem-2262	130	57	ensure	ensure	VERB
fbem-2262	130	58	that	that	SCONJ
fbem-2262	130	59	the	the	DET
fbem-2262	130	60	consumer	consumer	NOUN
fbem-2262	130	61	goods	good	NOUN
fbem-2262	130	62	have	have	VERB
fbem-2262	130	63	a	a	DET
fbem-2262	130	64	safe	safe	ADJ
fbem-2262	130	65	temporary	temporary	ADJ
fbem-2262	130	66	point	point	NOUN
fbem-2262	130	67	.	.	PUNCT
fbem-2262	131	1	for	for	ADP
fbem-2262	131	2	young	young	ADJ
fbem-2262	131	3	people	people	NOUN
fbem-2262	131	4	,	,	PUNCT
fbem-2262	131	5	the	the	DET
fbem-2262	131	6	express	express	ADJ
fbem-2262	131	7	ark	ark	NOUN
fbem-2262	131	8	is	be	AUX
fbem-2262	131	9	undoubtedly	undoubtedly	ADV
fbem-2262	131	10	the	the	DET
fbem-2262	131	11	most	most	ADV
fbem-2262	131	12	convenient	convenient	ADJ
fbem-2262	131	13	choice	choice	NOUN
fbem-2262	131	14	,	,	PUNCT
fbem-2262	131	15	because	because	SCONJ
fbem-2262	131	16	it	it	PRON
fbem-2262	131	17	is	be	AUX
fbem-2262	131	18	not	not	PART
fbem-2262	131	19	limited	limit	VERB
fbem-2262	131	20	by	by	ADP
fbem-2262	131	21	time	time	NOUN
fbem-2262	131	22	,	,	PUNCT
fbem-2262	131	23	any	any	DET
fbem-2262	131	24	time	time	NOUN
fbem-2262	131	25	to	to	PART
fbem-2262	131	26	come	come	VERB
fbem-2262	131	27	back	back	ADV
fbem-2262	131	28	to	to	PART
fbem-2262	131	29	take	take	VERB
fbem-2262	131	30	,	,	PUNCT
fbem-2262	131	31	as	as	ADV
fbem-2262	131	32	long	long	ADV
fbem-2262	131	33	as	as	SCONJ
fbem-2262	131	34	the	the	DET
fbem-2262	131	35	time	time	NOUN
fbem-2262	131	36	is	be	AUX
fbem-2262	131	37	free	free	ADJ
fbem-2262	131	38	,	,	PUNCT
fbem-2262	131	39	other	other	ADJ
fbem-2262	131	40	storage	storage	NOUN
fbem-2262	131	41	methods	method	NOUN
fbem-2262	131	42	are	be	AUX
fbem-2262	131	43	limited	limit	VERB
fbem-2262	131	44	by	by	ADP
fbem-2262	131	45	time	time	NOUN
fbem-2262	131	46	,	,	PUNCT
fbem-2262	131	47	so	so	CCONJ
fbem-2262	131	48	,	,	PUNCT
fbem-2262	131	49	if	if	SCONJ
fbem-2262	131	50	express	express	VERB
fbem-2262	131	51	enterprises	enterprise	NOUN
fbem-2262	131	52	and	and	CCONJ
fbem-2262	131	53	express	express	VERB
fbem-2262	131	54	ark	ark	NOUN
fbem-2262	131	55	to	to	PART
fbem-2262	131	56	strengthen	strengthen	VERB
fbem-2262	131	57	cooperation	cooperation	NOUN
fbem-2262	131	58	,	,	PUNCT
fbem-2262	131	59	provide	provide	VERB
fbem-2262	131	60	the	the	DET
fbem-2262	131	61	various	various	ADJ
fbem-2262	131	62	convenient	convenient	ADJ
fbem-2262	131	63	way	way	NOUN
fbem-2262	131	64	,	,	PUNCT
fbem-2262	131	65	so	so	SCONJ
fbem-2262	131	66	consumers	consumer	NOUN
fbem-2262	131	67	in	in	ADP
fbem-2262	131	68	choose	choose	VERB
fbem-2262	131	69	and	and	CCONJ
fbem-2262	131	70	buy	buy	VERB
fbem-2262	131	71	goods	good	NOUN
fbem-2262	131	72	is	be	AUX
fbem-2262	131	73	also	also	ADV
fbem-2262	131	74	ask	ask	VERB
fbem-2262	131	75	merchants	merchant	NOUN
fbem-2262	131	76	cooperation	cooperation	NOUN
fbem-2262	131	77	third	third	ADJ
fbem-2262	131	78	-	-	PUNCT
fbem-2262	131	79	party	party	NOUN
fbem-2262	131	80	logistics	logistic	NOUN
fbem-2262	131	81	enterprise	enterprise	NOUN
fbem-2262	131	82	,	,	PUNCT
fbem-2262	131	83	and	and	CCONJ
fbem-2262	131	84	according	accord	VERB
fbem-2262	131	85	to	to	ADP
fbem-2262	131	86	the	the	DET
fbem-2262	131	87	cooperative	cooperative	ADJ
fbem-2262	131	88	enterprises	enterprise	NOUN
fbem-2262	131	89	to	to	PART
fbem-2262	131	90	see	see	VERB
fbem-2262	131	91	whether	whether	SCONJ
fbem-2262	131	92	can	can	AUX
fbem-2262	131	93	bring	bring	VERB
fbem-2262	131	94	convenience	convenience	NOUN
fbem-2262	131	95	.	.	PUNCT
fbem-2262	132	1	4.4	4.4	NUM
fbem-2262	132	2	.	.	PUNCT
fbem-2262	133	1	improve	improve	VERB
fbem-2262	133	2	the	the	DET
fbem-2262	133	3	quality	quality	NOUN
fbem-2262	133	4	of	of	ADP
fbem-2262	133	5	information	information	NOUN
fbem-2262	133	6	based	base	VERB
fbem-2262	133	7	on	on	ADP
fbem-2262	133	8	the	the	DET
fbem-2262	133	9	above	above	ADJ
fbem-2262	133	10	research	research	NOUN
fbem-2262	133	11	results	result	NOUN
fbem-2262	133	12	,	,	PUNCT
fbem-2262	133	13	information	information	NOUN
fbem-2262	133	14	quality	quality	NOUN
fbem-2262	133	15	improvement	improvement	NOUN
fbem-2262	133	16	can	can	AUX
fbem-2262	133	17	lead	lead	VERB
fbem-2262	133	18	the	the	DET
fbem-2262	133	19	customer	customer	NOUN
fbem-2262	133	20	satisfaction	satisfaction	NOUN
fbem-2262	133	21	increased	increase	VERB
fbem-2262	133	22	.	.	PUNCT
fbem-2262	134	1	for	for	ADP
fbem-2262	134	2	information	information	NOUN
fbem-2262	134	3	quality	quality	NOUN
fbem-2262	134	4	improvement	improvement	NOUN
fbem-2262	134	5	,	,	PUNCT
fbem-2262	134	6	there	there	PRON
fbem-2262	134	7	have	have	VERB
fbem-2262	134	8	two	two	NUM
fbem-2262	134	9	recommendations	recommendation	NOUN
fbem-2262	134	10	for	for	ADP
fbem-2262	134	11	the	the	DET
fbem-2262	134	12	express	express	ADJ
fbem-2262	134	13	company	company	NOUN
fbem-2262	134	14	(	(	PUNCT
fbem-2262	134	15	1	1	X
fbem-2262	134	16	)	)	PUNCT
fbem-2262	134	17	using	use	VERB
fbem-2262	134	18	modern	modern	ADJ
fbem-2262	134	19	technology	technology	NOUN
fbem-2262	134	20	to	to	PART
fbem-2262	134	21	improve	improve	VERB
fbem-2262	134	22	logistics	logistic	NOUN
fbem-2262	134	23	sorting	sort	VERB
fbem-2262	134	24	technology	technology	NOUN
fbem-2262	134	25	with	with	ADP
fbem-2262	134	26	the	the	DET
fbem-2262	134	27	continuous	continuous	ADJ
fbem-2262	134	28	development	development	NOUN
fbem-2262	134	29	of	of	ADP
fbem-2262	134	30	science	science	NOUN
fbem-2262	134	31	and	and	CCONJ
fbem-2262	134	32	technology	technology	NOUN
fbem-2262	134	33	,	,	PUNCT
fbem-2262	134	34	technology	technology	NOUN
fbem-2262	134	35	has	have	AUX
fbem-2262	134	36	been	be	AUX
fbem-2262	134	37	integrated	integrate	VERB
fbem-2262	134	38	into	into	ADP
fbem-2262	134	39	people	people	NOUN
fbem-2262	134	40	's	's	PART
fbem-2262	134	41	daily	daily	ADJ
fbem-2262	134	42	life	life	NOUN
fbem-2262	134	43	,	,	PUNCT
fbem-2262	134	44	a	a	DET
fbem-2262	134	45	smartphone	smartphone	NOUN
fbem-2262	134	46	changed	change	VERB
fbem-2262	134	47	people	people	NOUN
fbem-2262	134	48	's	's	PART
fbem-2262	134	49	consumption	consumption	NOUN
fbem-2262	134	50	,	,	PUNCT
fbem-2262	134	51	payment	payment	NOUN
fbem-2262	134	52	,	,	PUNCT
fbem-2262	134	53	travel	travel	NOUN
fbem-2262	134	54	,	,	PUNCT
fbem-2262	134	55	brought	bring	VERB
fbem-2262	134	56	great	great	ADJ
fbem-2262	134	57	convenience	convenience	NOUN
fbem-2262	134	58	to	to	ADP
fbem-2262	134	59	people	people	NOUN
fbem-2262	134	60	's	's	PART
fbem-2262	134	61	lives	life	NOUN
fbem-2262	134	62	,	,	PUNCT
fbem-2262	134	63	the	the	DET
fbem-2262	134	64	progress	progress	NOUN
fbem-2262	134	65	of	of	ADP
fbem-2262	134	66	science	science	NOUN
fbem-2262	134	67	and	and	CCONJ
fbem-2262	134	68	technology	technology	NOUN
fbem-2262	134	69	benefits	benefit	NOUN
fbem-2262	134	70	to	to	ADP
fbem-2262	134	71	all	all	PRON
fbem-2262	134	72	.	.	PUNCT
fbem-2262	135	1	for	for	ADP
fbem-2262	135	2	express	express	ADJ
fbem-2262	135	3	delivery	delivery	NOUN
fbem-2262	135	4	enterprises	enterprise	NOUN
fbem-2262	135	5	,	,	PUNCT
fbem-2262	135	6	the	the	DET
fbem-2262	135	7	reference	reference	NOUN
fbem-2262	135	8	of	of	ADP
fbem-2262	135	9	science	science	NOUN
fbem-2262	135	10	and	and	CCONJ
fbem-2262	135	11	technology	technology	NOUN
fbem-2262	135	12	greatly	greatly	ADV
fbem-2262	135	13	saves	save	VERB
fbem-2262	135	14	the	the	DET
fbem-2262	135	15	cost	cost	NOUN
fbem-2262	135	16	,	,	PUNCT
fbem-2262	135	17	of	of	ADP
fbem-2262	135	18	using	use	VERB
fbem-2262	135	19	a	a	DET
fbem-2262	135	20	barcode	barcode	NOUN
fbem-2262	135	21	,	,	PUNCT
fbem-2262	135	22	radio	radio	NOUN
fbem-2262	135	23	frequency	frequency	NOUN
fbem-2262	135	24	,	,	PUNCT
fbem-2262	135	25	and	and	CCONJ
fbem-2262	135	26	other	other	ADJ
fbem-2262	135	27	ways	way	NOUN
fbem-2262	135	28	to	to	PART
fbem-2262	135	29	sort	sort	VERB
fbem-2262	135	30	,	,	PUNCT
fbem-2262	135	31	classify	classify	VERB
fbem-2262	135	32	and	and	CCONJ
fbem-2262	135	33	package	package	VERB
fbem-2262	135	34	the	the	DET
fbem-2262	135	35	goods	good	NOUN
fbem-2262	135	36	,	,	PUNCT
fbem-2262	135	37	and	and	CCONJ
fbem-2262	135	38	efficiently	efficiently	ADV
fbem-2262	135	39	complete	complete	VERB
fbem-2262	135	40	the	the	DET
fbem-2262	135	41	early	early	ADJ
fbem-2262	135	42	loading	loading	NOUN
fbem-2262	135	43	preparation	preparation	NOUN
fbem-2262	135	44	work	work	NOUN
fbem-2262	135	45	of	of	ADP
fbem-2262	135	46	the	the	DET
fbem-2262	135	47	goods	good	NOUN
fbem-2262	135	48	.	.	PUNCT
fbem-2262	136	1	the	the	DET
fbem-2262	136	2	packaging	packaging	NOUN
fbem-2262	136	3	and	and	CCONJ
fbem-2262	136	4	packaging	packaging	NOUN
fbem-2262	136	5	work	work	NOUN
fbem-2262	136	6	in	in	ADP
fbem-2262	136	7	the	the	DET
fbem-2262	136	8	early	early	ADJ
fbem-2262	136	9	stage	stage	NOUN
fbem-2262	136	10	can	can	AUX
fbem-2262	136	11	also	also	ADV
fbem-2262	136	12	make	make	VERB
fbem-2262	136	13	consumers	consumer	NOUN
fbem-2262	136	14	clearly	clearly	ADV
fbem-2262	136	15	understand	understand	VERB
fbem-2262	136	16	,	,	PUNCT
fbem-2262	136	17	and	and	CCONJ
fbem-2262	136	18	if	if	SCONJ
fbem-2262	136	19	there	there	PRON
fbem-2262	136	20	are	be	VERB
fbem-2262	136	21	problems	problem	NOUN
fbem-2262	136	22	in	in	ADP
fbem-2262	136	23	the	the	DET
fbem-2262	136	24	later	later	ADJ
fbem-2262	136	25	stage	stage	NOUN
fbem-2262	136	26	,	,	PUNCT
fbem-2262	136	27	they	they	PRON
fbem-2262	136	28	can	can	AUX
fbem-2262	136	29	retrieve	retrieve	VERB
fbem-2262	136	30	computer	computer	NOUN
fbem-2262	136	31	information	information	NOUN
fbem-2262	136	32	and	and	CCONJ
fbem-2262	136	33	video	video	NOUN
fbem-2262	136	34	information	information	NOUN
fbem-2262	136	35	,	,	PUNCT
fbem-2262	136	36	to	to	PART
fbem-2262	136	37	form	form	VERB
fbem-2262	136	38	a	a	DET
fbem-2262	136	39	complete	complete	ADJ
fbem-2262	136	40	packaging	packaging	NOUN
fbem-2262	136	41	,	,	PUNCT
fbem-2262	136	42	transportation	transportation	NOUN
fbem-2262	136	43	,	,	PUNCT
fbem-2262	136	44	and	and	CCONJ
fbem-2262	136	45	distribution	distribution	NOUN
fbem-2262	136	46	chain	chain	NOUN
fbem-2262	136	47	of	of	ADP
fbem-2262	136	48	goods	good	NOUN
fbem-2262	136	49	.	.	PUNCT
fbem-2262	137	1	(	(	PUNCT
fbem-2262	137	2	2	2	X
fbem-2262	137	3	)	)	PUNCT
fbem-2262	137	4	improve	improve	VERB
fbem-2262	137	5	the	the	DET
fbem-2262	137	6	logistics	logistic	NOUN
fbem-2262	137	7	information	information	NOUN
fbem-2262	137	8	system	system	NOUN
fbem-2262	137	9	upgrade	upgrade	VERB
fbem-2262	137	10	and	and	CCONJ
fbem-2262	137	11	update	update	NOUN
fbem-2262	137	12	of	of	ADP
fbem-2262	137	13	the	the	DET
fbem-2262	137	14	logistics	logistic	NOUN
fbem-2262	137	15	information	information	NOUN
fbem-2262	137	16	service	service	NOUN
fbem-2262	137	17	system	system	NOUN
fbem-2262	137	18	,	,	PUNCT
fbem-2262	137	19	can	can	AUX
fbem-2262	137	20	let	let	VERB
fbem-2262	137	21	consumers	consumer	NOUN
fbem-2262	137	22	have	have	VERB
fbem-2262	137	23	a	a	DET
fbem-2262	137	24	clear	clear	ADJ
fbem-2262	137	25	grasp	grasp	NOUN
fbem-2262	137	26	of	of	ADP
fbem-2262	137	27	what	what	PRON
fbem-2262	137	28	they	they	PRON
fbem-2262	137	29	buy	buy	VERB
fbem-2262	137	30	anytime	anytime	ADV
fbem-2262	137	31	and	and	CCONJ
fbem-2262	137	32	anywhere	anywhere	ADV
fbem-2262	137	33	,	,	PUNCT
fbem-2262	137	34	using	use	VERB
fbem-2262	137	35	the	the	DET
fbem-2262	137	36	express	express	ADJ
fbem-2262	137	37	enterprise	enterprise	NOUN
fbem-2262	137	38	platform	platform	NOUN
fbem-2262	137	39	app	app	NOUN
fbem-2262	137	40	,	,	PUNCT
fbem-2262	137	41	mobile	mobile	ADJ
fbem-2262	137	42	phone	phone	NOUN
fbem-2262	137	43	sms	sms	PROPN
fbem-2262	137	44	,	,	PUNCT
fbem-2262	137	45	e	e	NOUN
fbem-2262	137	46	-	-	NOUN
fbem-2262	137	47	mail	mail	NOUN
fbem-2262	137	48	,	,	PUNCT
fbem-2262	137	49	and	and	CCONJ
fbem-2262	137	50	other	other	ADJ
fbem-2262	137	51	ways	way	NOUN
fbem-2262	137	52	so	so	SCONJ
fbem-2262	137	53	that	that	SCONJ
fbem-2262	137	54	consumers	consumer	NOUN
fbem-2262	137	55	can	can	AUX
fbem-2262	137	56	supervise	supervise	VERB
fbem-2262	137	57	and	and	CCONJ
fbem-2262	137	58	master	master	VERB
fbem-2262	137	59	the	the	DET
fbem-2262	137	60	product	product	NOUN
fbem-2262	137	61	in	in	ADP
fbem-2262	137	62	real	real	ADJ
fbem-2262	137	63	-	-	PUNCT
fbem-2262	137	64	time	time	NOUN
fbem-2262	137	65	in	in	ADP
fbem-2262	137	66	the	the	DET
fbem-2262	137	67	whole	whole	ADJ
fbem-2262	137	68	process	process	NOUN
fbem-2262	137	69	of	of	ADP
fbem-2262	137	70	transportation	transportation	NOUN
fbem-2262	137	71	,	,	PUNCT
fbem-2262	137	72	the	the	DET
fbem-2262	137	73	diversity	diversity	NOUN
fbem-2262	137	74	of	of	ADP
fbem-2262	137	75	the	the	DET
fbem-2262	137	76	information	information	NOUN
fbem-2262	137	77	content	content	NOUN
fbem-2262	137	78	,	,	PUNCT
fbem-2262	137	79	for	for	ADP
fbem-2262	137	80	example	example	NOUN
fbem-2262	137	81	,	,	PUNCT
fbem-2262	137	82	where	where	SCONJ
fbem-2262	137	83	to	to	PART
fbem-2262	137	84	start	start	VERB
fbem-2262	137	85	,	,	PUNCT
fbem-2262	137	86	where	where	SCONJ
fbem-2262	137	87	to	to	PART
fbem-2262	137	88	be	be	AUX
fbem-2262	137	89	now	now	ADV
fbem-2262	137	90	when	when	SCONJ
fbem-2262	137	91	to	to	PART
fbem-2262	137	92	deliver	deliver	VERB
fbem-2262	137	93	,	,	PUNCT
fbem-2262	137	94	the	the	DET
fbem-2262	137	95	contact	contact	NOUN
fbem-2262	137	96	information	information	NOUN
fbem-2262	137	97	of	of	ADP
fbem-2262	137	98	delivery	delivery	NOUN
fbem-2262	137	99	personnel	personnel	NOUN
fbem-2262	137	100	,	,	PUNCT
fbem-2262	137	101	every	every	DET
fbem-2262	137	102	link	link	NOUN
fbem-2262	137	103	is	be	AUX
fbem-2262	137	104	clear	clear	ADJ
fbem-2262	137	105	to	to	ADP
fbem-2262	137	106	consumers	consumer	NOUN
fbem-2262	137	107	,	,	PUNCT
fbem-2262	137	108	real	real	ADJ
fbem-2262	137	109	-	-	PUNCT
fbem-2262	137	110	time	time	NOUN
fbem-2262	137	111	update	update	NOUN
fbem-2262	137	112	of	of	ADP
fbem-2262	137	113	accurate	accurate	ADJ
fbem-2262	137	114	logistics	logistic	NOUN
fbem-2262	137	115	information	information	NOUN
fbem-2262	137	116	by	by	ADP
fbem-2262	137	117	express	express	ADJ
fbem-2262	137	118	delivery	delivery	NOUN
fbem-2262	137	119	enterprises	enterprise	NOUN
fbem-2262	137	120	can	can	AUX
fbem-2262	137	121	increase	increase	VERB
fbem-2262	137	122	the	the	DET
fbem-2262	137	123	sense	sense	NOUN
fbem-2262	137	124	of	of	ADP
fbem-2262	137	125	security	security	NOUN
fbem-2262	137	126	of	of	ADP
fbem-2262	137	127	consumers	consumer	NOUN
fbem-2262	137	128	,	,	PUNCT
fbem-2262	137	129	improve	improve	VERB
fbem-2262	137	130	your	your	PRON
fbem-2262	137	131	satisfaction	satisfaction	NOUN
fbem-2262	137	132	rate	rate	NOUN
fbem-2262	137	133	.	.	PUNCT
fbem-2262	138	1	4.5	4.5	NUM
fbem-2262	138	2	.	.	PUNCT
fbem-2262	139	1	improve	improve	VERB
fbem-2262	139	2	the	the	DET
fbem-2262	139	3	quality	quality	NOUN
fbem-2262	139	4	of	of	ADP
fbem-2262	139	5	courier	courier	NOUN
fbem-2262	139	6	services	service	NOUN
fbem-2262	139	7	based	base	VERB
fbem-2262	139	8	on	on	ADP
fbem-2262	139	9	the	the	DET
fbem-2262	139	10	above	above	ADJ
fbem-2262	139	11	research	research	NOUN
fbem-2262	139	12	results	result	NOUN
fbem-2262	139	13	,	,	PUNCT
fbem-2262	139	14	courier	courier	NOUN
fbem-2262	139	15	service	service	NOUN
fbem-2262	139	16	quality	quality	NOUN
fbem-2262	139	17	improvement	improvement	NOUN
fbem-2262	139	18	can	can	AUX
fbem-2262	139	19	lead	lead	VERB
fbem-2262	139	20	the	the	DET
fbem-2262	139	21	customer	customer	NOUN
fbem-2262	139	22	satisfaction	satisfaction	NOUN
fbem-2262	139	23	increased	increase	VERB
fbem-2262	139	24	.	.	PUNCT
fbem-2262	140	1	for	for	ADP
fbem-2262	140	2	courier	courier	NOUN
fbem-2262	140	3	service	service	NOUN
fbem-2262	140	4	quality	quality	NOUN
fbem-2262	140	5	improvement	improvement	NOUN
fbem-2262	140	6	,	,	PUNCT
fbem-2262	140	7	there	there	PRON
fbem-2262	140	8	have	have	VERB
fbem-2262	140	9	two	two	NUM
fbem-2262	140	10	recommendations	recommendation	NOUN
fbem-2262	140	11	for	for	ADP
fbem-2262	140	12	the	the	DET
fbem-2262	140	13	express	express	ADJ
fbem-2262	140	14	company	company	NOUN
fbem-2262	140	15	.	.	PUNCT
fbem-2262	141	1	(	(	PUNCT
fbem-2262	141	2	1	1	X
fbem-2262	141	3	)	)	PUNCT
fbem-2262	141	4	improve	improve	VERB
fbem-2262	141	5	the	the	DET
fbem-2262	141	6	service	service	NOUN
fbem-2262	141	7	level	level	NOUN
fbem-2262	141	8	of	of	ADP
fbem-2262	141	9	couriers	courier	NOUN
fbem-2262	141	10	courier	courier	NOUN
fbem-2262	141	11	as	as	ADP
fbem-2262	141	12	the	the	DET
fbem-2262	141	13	only	only	ADJ
fbem-2262	141	14	person	person	NOUN
fbem-2262	141	15	in	in	ADP
fbem-2262	141	16	face	face	NOUN
fbem-2262	141	17	-	-	PUNCT
fbem-2262	141	18	to	to	ADP
fbem-2262	141	19	-	-	PUNCT
fbem-2262	141	20	face	face	NOUN
fbem-2262	141	21	contact	contact	NOUN
fbem-2262	141	22	with	with	ADP
fbem-2262	141	23	consumers	consumer	NOUN
fbem-2262	141	24	throughout	throughout	ADP
fbem-2262	141	25	the	the	DET
fbem-2262	141	26	online	online	ADJ
fbem-2262	141	27	shopping	shopping	NOUN
fbem-2262	141	28	process	process	NOUN
fbem-2262	141	29	,	,	PUNCT
fbem-2262	141	30	the	the	DET
fbem-2262	141	31	business	business	NOUN
fbem-2262	141	32	literacy	literacy	NOUN
fbem-2262	141	33	of	of	ADP
fbem-2262	141	34	couriers	courier	NOUN
fbem-2262	141	35	will	will	AUX
fbem-2262	141	36	directly	directly	ADV
fbem-2262	141	37	allow	allow	VERB
fbem-2262	141	38	consumers	consumer	NOUN
fbem-2262	141	39	to	to	PART
fbem-2262	141	40	link	link	VERB
fbem-2262	141	41	personal	personal	ADJ
fbem-2262	141	42	behavior	behavior	NOUN
fbem-2262	141	43	and	and	CCONJ
fbem-2262	141	44	corporate	corporate	ADJ
fbem-2262	141	45	behavior	behavior	NOUN
fbem-2262	141	46	.	.	PUNCT
fbem-2262	142	1	at	at	ADP
fbem-2262	142	2	present	present	ADJ
fbem-2262	142	3	,	,	PUNCT
fbem-2262	142	4	most	most	ADJ
fbem-2262	142	5	couriers	courier	NOUN
fbem-2262	142	6	are	be	AUX
fbem-2262	142	7	randomly	randomly	ADV
fbem-2262	142	8	recruited	recruit	VERB
fbem-2262	142	9	by	by	ADP
fbem-2262	142	10	society	society	NOUN
fbem-2262	142	11	,	,	PUNCT
fbem-2262	142	12	there	there	PRON
fbem-2262	142	13	are	be	VERB
fbem-2262	142	14	no	no	DET
fbem-2262	142	15	unified	unified	ADJ
fbem-2262	142	16	normative	normative	ADJ
fbem-2262	142	17	standards	standard	NOUN
fbem-2262	142	18	,	,	PUNCT
fbem-2262	142	19	and	and	CCONJ
fbem-2262	142	20	no	no	DET
fbem-2262	142	21	strict	strict	ADJ
fbem-2262	142	22	inspection	inspection	NOUN
fbem-2262	142	23	system	system	NOUN
fbem-2262	142	24	,	,	PUNCT
fbem-2262	142	25	for	for	ADP
fbem-2262	142	26	couriers	courier	NOUN
fbem-2262	142	27	,	,	PUNCT
fbem-2262	142	28	to	to	PART
fbem-2262	142	29	think	think	VERB
fbem-2262	142	30	they	they	PRON
fbem-2262	142	31	are	be	AUX
fbem-2262	142	32	simply	simply	ADV
fbem-2262	142	33	a	a	DET
fbem-2262	142	34	courier	courier	NOUN
fbem-2262	142	35	,	,	PUNCT
fbem-2262	142	36	with	with	ADP
fbem-2262	142	37	no	no	DET
fbem-2262	142	38	sense	sense	NOUN
fbem-2262	142	39	of	of	ADP
fbem-2262	142	40	belonging	belong	VERB
fbem-2262	142	41	to	to	ADP
fbem-2262	142	42	the	the	DET
fbem-2262	142	43	enterprise	enterprise	NOUN
fbem-2262	142	44	,	,	PUNCT
fbem-2262	142	45	that	that	SCONJ
fbem-2262	142	46	as	as	ADV
fbem-2262	142	47	long	long	ADV
fbem-2262	142	48	as	as	SCONJ
fbem-2262	142	49	the	the	DET
fbem-2262	142	50	completion	completion	NOUN
fbem-2262	142	51	of	of	ADP
fbem-2262	142	52	today	today	NOUN
fbem-2262	142	53	's	's	PART
fbem-2262	142	54	delivery	delivery	NOUN
fbem-2262	142	55	tasks	task	NOUN
fbem-2262	142	56	can	can	AUX
fbem-2262	142	57	be	be	AUX
fbem-2262	142	58	.	.	PUNCT
fbem-2262	143	1	therefore	therefore	ADV
fbem-2262	143	2	,	,	PUNCT
fbem-2262	143	3	for	for	ADP
fbem-2262	143	4	courier	courier	NOUN
fbem-2262	143	5	enterprises	enterprise	NOUN
fbem-2262	143	6	,	,	PUNCT
fbem-2262	143	7	the	the	DET
fbem-2262	143	8	introduction	introduction	NOUN
fbem-2262	143	9	of	of	ADP
fbem-2262	143	10	more	more	ADJ
fbem-2262	143	11	high	high	ADJ
fbem-2262	143	12	-	-	PUNCT
fbem-2262	143	13	end	end	NOUN
fbem-2262	143	14	talent	talent	NOUN
fbem-2262	143	15	,	,	PUNCT
fbem-2262	143	16	regular	regular	ADJ
fbem-2262	143	17	training	training	NOUN
fbem-2262	143	18	for	for	ADP
fbem-2262	143	19	employees	employee	NOUN
fbem-2262	143	20	,	,	PUNCT
fbem-2262	143	21	training	train	VERB
fbem-2262	143	22	qualified	qualified	ADJ
fbem-2262	143	23	to	to	PART
fbem-2262	143	24	enter	enter	VERB
fbem-2262	143	25	the	the	DET
fbem-2262	143	26	work	work	NOUN
fbem-2262	143	27	phase	phase	NOUN
fbem-2262	143	28	,	,	PUNCT
fbem-2262	143	29	the	the	DET
fbem-2262	143	30	assessment	assessment	NOUN
fbem-2262	143	31	of	of	ADP
fbem-2262	143	32	business	business	NOUN
fbem-2262	143	33	literacy	literacy	NOUN
fbem-2262	143	34	,	,	PUNCT
fbem-2262	143	35	complaint	complaint	NOUN
fbem-2262	143	36	rate	rate	NOUN
fbem-2262	143	37	high	high	ADJ
fbem-2262	143	38	or	or	CCONJ
fbem-2262	143	39	low	low	ADJ
fbem-2262	143	40	,	,	PUNCT
fbem-2262	143	41	dress	dress	NOUN
fbem-2262	143	42	code	code	NOUN
fbem-2262	143	43	,	,	PUNCT
fbem-2262	143	44	transport	transport	NOUN
fbem-2262	143	45	goods	good	NOUN
fbem-2262	143	46	of	of	ADP
fbem-2262	143	47	small	small	ADJ
fbem-2262	143	48	transport	transport	NOUN
fbem-2262	143	49	neatness	neatness	NOUN
fbem-2262	143	50	normality	normality	NOUN
fbem-2262	143	51	are	be	AUX
fbem-2262	143	52	included	include	VERB
fbem-2262	143	53	in	in	ADP
fbem-2262	143	54	the	the	DET
fbem-2262	143	55	scope	scope	NOUN
fbem-2262	143	56	of	of	ADP
fbem-2262	143	57	salary	salary	NOUN
fbem-2262	143	58	assessment	assessment	NOUN
fbem-2262	143	59	,	,	PUNCT
fbem-2262	143	60	the	the	DET
fbem-2262	143	61	use	use	NOUN
fbem-2262	143	62	of	of	ADP
fbem-2262	143	63	performance	performance	NOUN
fbem-2262	143	64	appraisal	appraisal	NOUN
fbem-2262	143	65	,	,	PUNCT
fbem-2262	143	66	for	for	SCONJ
fbem-2262	143	67	good	good	ADJ
fbem-2262	143	68	employees	employee	NOUN
fbem-2262	143	69	to	to	PART
fbem-2262	143	70	reward	reward	VERB
fbem-2262	143	71	,	,	PUNCT
fbem-2262	143	72	and	and	CCONJ
fbem-2262	143	73	advanced	advanced	ADJ
fbem-2262	143	74	personal	personal	ADJ
fbem-2262	143	75	deeds	deed	NOUN
fbem-2262	143	76	for	for	ADP
fbem-2262	143	77	the	the	DET
fbem-2262	143	78	internal	internal	ADJ
fbem-2262	143	79	enterprise	enterprise	NOUN
fbem-2262	143	80	learning	learn	VERB
fbem-2262	143	81	propaganda	propaganda	NOUN
fbem-2262	143	82	,	,	PUNCT
fbem-2262	143	83	enterprises	enterprise	NOUN
fbem-2262	143	84	from	from	ADP
fbem-2262	143	85	labor	labor	NOUN
fbem-2262	143	86	-	-	PUNCT
fbem-2262	143	87	intensive	intensive	ADJ
fbem-2262	143	88	to	to	ADP
fbem-2262	143	89	technology	technology	NOUN
fbem-2262	143	90	-	-	PUNCT
fbem-2262	143	91	intensive	intensive	ADJ
fbem-2262	143	92	transformation	transformation	NOUN
fbem-2262	143	93	.	.	PUNCT
fbem-2262	144	1	(	(	PUNCT
fbem-2262	144	2	2	2	X
fbem-2262	144	3	)	)	PUNCT
fbem-2262	144	4	standardize	standardize	VERB
fbem-2262	144	5	the	the	DET
fbem-2262	144	6	operation	operation	NOUN
fbem-2262	144	7	process	process	NOUN
fbem-2262	144	8	of	of	ADP
fbem-2262	144	9	couriers	courier	NOUN
fbem-2262	144	10	for	for	ADP
fbem-2262	144	11	consumers	consumer	NOUN
fbem-2262	144	12	who	who	PRON
fbem-2262	144	13	can	can	AUX
fbem-2262	144	14	not	not	PART
fbem-2262	144	15	check	check	VERB
fbem-2262	144	16	the	the	DET
fbem-2262	144	17	goods	good	NOUN
fbem-2262	144	18	in	in	ADP
fbem-2262	144	19	person	person	NOUN
fbem-2262	144	20	using	use	VERB
fbem-2262	144	21	video	video	NOUN
fbem-2262	144	22	recording	recording	NOUN
fbem-2262	144	23	,	,	PUNCT
fbem-2262	144	24	once	once	ADV
fbem-2262	144	25	a	a	DET
fbem-2262	144	26	dispute	dispute	NOUN
fbem-2262	144	27	occurs	occur	VERB
fbem-2262	144	28	,	,	PUNCT
fbem-2262	144	29	can	can	AUX
fbem-2262	144	30	delineate	delineate	VERB
fbem-2262	144	31	the	the	DET
fbem-2262	144	32	60	60	NUM
fbem-2262	144	33	responsibility	responsibility	NOUN
fbem-2262	144	34	,	,	PUNCT
fbem-2262	144	35	and	and	CCONJ
fbem-2262	144	36	can	can	AUX
fbem-2262	144	37	effectively	effectively	ADV
fbem-2262	144	38	reduce	reduce	VERB
fbem-2262	144	39	the	the	DET
fbem-2262	144	40	rate	rate	NOUN
fbem-2262	144	41	of	of	ADP
fbem-2262	144	42	unnecessary	unnecessary	ADJ
fbem-2262	144	43	complaints	complaint	NOUN
fbem-2262	144	44	,	,	PUNCT
fbem-2262	144	45	for	for	ADP
fbem-2262	144	46	courier	courier	NOUN
fbem-2262	144	47	enterprises	enterprise	NOUN
fbem-2262	144	48	is	be	AUX
fbem-2262	144	49	also	also	ADV
fbem-2262	144	50	for	for	ADP
fbem-2262	144	51	the	the	DET
fbem-2262	144	52	protection	protection	NOUN
fbem-2262	144	53	of	of	ADP
fbem-2262	144	54	their	their	PRON
fbem-2262	144	55	enterprises	enterprise	NOUN
fbem-2262	144	56	and	and	CCONJ
fbem-2262	144	57	employees	employee	NOUN
fbem-2262	144	58	.	.	PUNCT
fbem-2262	145	1	for	for	SCONJ
fbem-2262	145	2	the	the	DET
fbem-2262	145	3	express	express	ADJ
fbem-2262	145	4	mail	mail	NOUN
fbem-2262	145	5	to	to	PART
fbem-2262	145	6	be	be	AUX
fbem-2262	145	7	issued	issue	VERB
fbem-2262	145	8	,	,	PUNCT
fbem-2262	145	9	standardize	standardize	VERB
fbem-2262	145	10	the	the	DET
fbem-2262	145	11	standard	standard	NOUN
fbem-2262	145	12	of	of	ADP
fbem-2262	145	13	distribution	distribution	NOUN
fbem-2262	145	14	packaging	packaging	NOUN
fbem-2262	145	15	,	,	PUNCT
fbem-2262	145	16	using	use	VERB
fbem-2262	145	17	a	a	DET
fbem-2262	145	18	unified	unified	ADJ
fbem-2262	145	19	outer	outer	ADJ
fbem-2262	145	20	packaging	packaging	NOUN
fbem-2262	145	21	.	.	PUNCT
fbem-2262	146	1	for	for	ADP
fbem-2262	146	2	special	special	ADJ
fbem-2262	146	3	goods	good	NOUN
fbem-2262	146	4	using	use	VERB
fbem-2262	146	5	different	different	ADJ
fbem-2262	146	6	packaging	packaging	NOUN
fbem-2262	146	7	methods	method	NOUN
fbem-2262	146	8	to	to	PART
fbem-2262	146	9	reduce	reduce	VERB
fbem-2262	146	10	the	the	DET
fbem-2262	146	11	rate	rate	NOUN
fbem-2262	146	12	of	of	ADP
fbem-2262	146	13	damage	damage	NOUN
fbem-2262	146	14	to	to	ADP
fbem-2262	146	15	goods	good	NOUN
fbem-2262	146	16	,	,	PUNCT
fbem-2262	146	17	packaging	packaging	NOUN
fbem-2262	146	18	,	,	PUNCT
fbem-2262	146	19	and	and	CCONJ
fbem-2262	146	20	delivery	delivery	NOUN
fbem-2262	146	21	of	of	ADP
fbem-2262	146	22	each	each	DET
fbem-2262	146	23	process	process	NOUN
fbem-2262	146	24	should	should	AUX
fbem-2262	146	25	be	be	AUX
fbem-2262	146	26	the	the	DET
fbem-2262	146	27	courier	courier	NOUN
fbem-2262	146	28	pre	pre	ADJ
fbem-2262	146	29	-	-	ADJ
fbem-2262	146	30	employment	employment	ADJ
fbem-2262	146	31	training	training	NOUN
fbem-2262	146	32	program	program	NOUN
fbem-2262	146	33	so	so	SCONJ
fbem-2262	146	34	that	that	SCONJ
fbem-2262	146	35	the	the	DET
fbem-2262	146	36	enterprise	enterprise	NOUN
fbem-2262	146	37	can	can	AUX
fbem-2262	146	38	reduce	reduce	VERB
fbem-2262	146	39	the	the	DET
fbem-2262	146	40	loss	loss	NOUN
fbem-2262	146	41	of	of	ADP
fbem-2262	146	42	service	service	NOUN
fbem-2262	146	43	in	in	ADP
fbem-2262	146	44	the	the	DET
fbem-2262	146	45	future	future	NOUN
fbem-2262	146	46	.	.	PUNCT
fbem-2262	147	1	4.6	4.6	NUM
fbem-2262	147	2	.	.	PUNCT
fbem-2262	148	1	improve	improve	VERB
fbem-2262	148	2	error	error	NOUN
fbem-2262	148	3	handling	handling	NOUN
fbem-2262	148	4	quality	quality	NOUN
fbem-2262	148	5	based	base	VERB
fbem-2262	148	6	on	on	ADP
fbem-2262	148	7	the	the	DET
fbem-2262	148	8	above	above	ADJ
fbem-2262	148	9	research	research	NOUN
fbem-2262	148	10	results	result	NOUN
fbem-2262	148	11	,	,	PUNCT
fbem-2262	148	12	error	error	NOUN
fbem-2262	148	13	handling	handling	NOUN
fbem-2262	148	14	quality	quality	NOUN
fbem-2262	148	15	improvement	improvement	NOUN
fbem-2262	148	16	can	can	AUX
fbem-2262	148	17	lead	lead	VERB
fbem-2262	148	18	the	the	DET
fbem-2262	148	19	customer	customer	NOUN
fbem-2262	148	20	satisfaction	satisfaction	NOUN
fbem-2262	148	21	increased	increase	VERB
fbem-2262	148	22	.	.	PUNCT
fbem-2262	149	1	for	for	ADP
fbem-2262	149	2	express	express	ADJ
fbem-2262	149	3	enterprises	enterprise	NOUN
fbem-2262	149	4	,	,	PUNCT
fbem-2262	149	5	after	after	ADP
fbem-2262	149	6	-	-	PUNCT
fbem-2262	149	7	sales	sale	NOUN
fbem-2262	149	8	service	service	NOUN
fbem-2262	149	9	is	be	AUX
fbem-2262	149	10	mainly	mainly	ADV
fbem-2262	149	11	the	the	DET
fbem-2262	149	12	attitude	attitude	NOUN
fbem-2262	149	13	towards	towards	ADP
fbem-2262	149	14	consumers	consumer	NOUN
fbem-2262	149	15	with	with	ADP
fbem-2262	149	16	problems	problem	NOUN
fbem-2262	149	17	after	after	ADP
fbem-2262	149	18	receiving	receive	VERB
fbem-2262	149	19	goods	good	NOUN
fbem-2262	149	20	.	.	PUNCT
fbem-2262	150	1	a	a	DET
fbem-2262	150	2	good	good	ADJ
fbem-2262	150	3	service	service	NOUN
fbem-2262	150	4	attitude	attitude	NOUN
fbem-2262	150	5	will	will	AUX
fbem-2262	150	6	give	give	VERB
fbem-2262	150	7	consumers	consumer	NOUN
fbem-2262	150	8	psychological	psychological	ADJ
fbem-2262	150	9	comfort	comfort	NOUN
fbem-2262	150	10	,	,	PUNCT
fbem-2262	150	11	and	and	CCONJ
fbem-2262	150	12	reasonable	reasonable	ADJ
fbem-2262	150	13	processing	processing	NOUN
fbem-2262	150	14	results	result	NOUN
fbem-2262	150	15	will	will	AUX
fbem-2262	150	16	make	make	VERB
fbem-2262	150	17	consumers	consumer	NOUN
fbem-2262	150	18	feel	feel	VERB
fbem-2262	150	19	satisfied	satisfied	ADJ
fbem-2262	150	20	.	.	PUNCT
fbem-2262	151	1	for	for	ADP
fbem-2262	151	2	sending	send	VERB
fbem-2262	151	3	valuables	valuable	NOUN
fbem-2262	151	4	to	to	PART
fbem-2262	151	5	inform	inform	VERB
fbem-2262	151	6	consumers	consumer	NOUN
fbem-2262	151	7	that	that	PRON
fbem-2262	151	8	best	good	ADJ
fbem-2262	151	9	can	can	AUX
fbem-2262	151	10	buy	buy	VERB
fbem-2262	151	11	insurance	insurance	NOUN
fbem-2262	151	12	,	,	PUNCT
fbem-2262	151	13	insurance	insurance	NOUN
fbem-2262	151	14	formula	formula	NOUN
fbem-2262	151	15	if	if	SCONJ
fbem-2262	151	16	the	the	DET
fbem-2262	151	17	problem	problem	NOUN
fbem-2262	151	18	can	can	AUX
fbem-2262	151	19	reduce	reduce	VERB
fbem-2262	151	20	the	the	DET
fbem-2262	151	21	loss	loss	NOUN
fbem-2262	151	22	of	of	ADP
fbem-2262	151	23	consumers	consumer	NOUN
fbem-2262	151	24	,	,	PUNCT
fbem-2262	151	25	for	for	SCONJ
fbem-2262	151	26	valuables	valuable	NOUN
fbem-2262	151	27	express	express	VERB
fbem-2262	151	28	companies	company	NOUN
fbem-2262	151	29	need	need	VERB
fbem-2262	151	30	to	to	PART
fbem-2262	151	31	use	use	VERB
fbem-2262	151	32	different	different	ADJ
fbem-2262	151	33	delivery	delivery	NOUN
fbem-2262	151	34	and	and	CCONJ
fbem-2262	151	35	ordinary	ordinary	ADJ
fbem-2262	151	36	goods	good	NOUN
fbem-2262	151	37	,	,	PUNCT
fbem-2262	151	38	increase	increase	VERB
fbem-2262	151	39	consumer	consumer	NOUN
fbem-2262	151	40	trust	trust	NOUN
fbem-2262	151	41	,	,	PUNCT
fbem-2262	151	42	is	be	AUX
fbem-2262	151	43	also	also	ADV
fbem-2262	151	44	an	an	DET
fbem-2262	151	45	aspect	aspect	NOUN
fbem-2262	151	46	worth	worth	ADJ
fbem-2262	151	47	considering	consider	VERB
fbem-2262	151	48	.	.	PUNCT
fbem-2262	152	1	references	reference	NOUN
fbem-2262	152	2	[	[	X
fbem-2262	152	3	1	1	NUM
fbem-2262	152	4	]	]	PUNCT
fbem-2262	152	5	watcharaporn	watcharaporn	X
fbem-2262	152	6	jiang	jiang	PROPN
fbem-2262	152	7	of	of	ADP
fbem-2262	152	8	.	.	PUNCT
fbem-2262	153	1	(	(	PUNCT
fbem-2262	153	2	2017	2017	NUM
fbem-2262	153	3	)	)	PUNCT
fbem-2262	153	4	factors	factor	NOUN
fbem-2262	153	5	affecting	affect	VERB
fbem-2262	153	6	online	online	ADJ
fbem-2262	153	7	shopping	shopping	NOUN
fbem-2262	153	8	with	with	ADP
fbem-2262	153	9	focus	focus	NOUN
fbem-2262	153	10	on	on	ADP
fbem-2262	153	11	factors	factor	NOUN
fbem-2262	153	12	of	of	ADP
fbem-2262	153	13	receiving	receive	VERB
fbem-2262	153	14	channels	channel	NOUN
fbem-2262	153	15	,	,	PUNCT
fbem-2262	153	16	master	master	NOUN
fbem-2262	153	17	of	of	ADP
fbem-2262	153	18	science	science	NOUN
fbem-2262	153	19	.	.	PUNCT
fbem-2262	154	1	burapa	burapa	PROPN
fbem-2262	154	2	university	university	PROPN
fbem-2262	154	3	.	.	PUNCT
fbem-2262	155	1	chon	chon	PROPN
fbem-2262	155	2	buri	buri	PROPN
fbem-2262	155	3	.	.	PUNCT
fbem-2262	156	1	[	[	X
fbem-2262	156	2	2	2	NUM
fbem-2262	156	3	]	]	PUNCT
fbem-2262	156	4	kotler	kotler	PROPN
fbem-2262	156	5	p.	p.	PROPN
fbem-2262	156	6	,	,	PUNCT
fbem-2262	156	7	armstrong	armstrong	PROPN
fbem-2262	156	8	g.	g.	PROPN
fbem-2262	156	9	,	,	PUNCT
fbem-2262	156	10	saunders	saunders	PROPN
fbem-2262	156	11	j.	j.	PROPN
fbem-2262	156	12	,	,	PUNCT
fbem-2262	156	13	wong	wong	PROPN
fbem-2262	156	14	v.	v.	PROPN
fbem-2262	156	15	(	(	PUNCT
fbem-2262	156	16	2011	2011	NUM
fbem-2262	156	17	)	)	PUNCT
fbem-2262	156	18	.	.	PUNCT
fbem-2262	157	1	marketing	marketing	NOUN
fbem-2262	157	2	.	.	PUNCT
fbem-2262	158	1	european	european	ADJ
fbem-2262	158	2	textbook	textbook	NOUN
fbem-2262	158	3	,	,	PUNCT
fbem-2262	158	4	pwe	pwe	PROPN
fbem-2262	158	5	,	,	PUNCT
fbem-2262	158	6	warsaw	warsaw	PROPN
fbem-2262	158	7	,	,	PUNCT
fbem-2262	158	8	128	128	NUM
fbem-2262	158	9	.	.	PUNCT
fbem-2262	159	1	lien	lien	PROPN
fbem-2262	159	2	,	,	PUNCT
fbem-2262	159	3	chehui	chehui	PROPN
fbem-2262	159	4	,	,	PUNCT
fbem-2262	159	5	miin	miin	NOUN
fbem-2262	159	6	-	-	PUNCT
fbem-2262	159	7	jye	jye	VERB
fbem-2262	159	8	wen	wen	PROPN
fbem-2262	159	9	,	,	PUNCT
fbem-2262	159	10	chung	chung	PROPN
fbem-2262	159	11	-	-	PUNCT
fbem-2262	159	12	cheng	cheng	PROPN
fbem-2262	159	13	wu	wu	PROPN
fbem-2262	159	14	,	,	PUNCT
fbem-2262	159	15	(	(	PUNCT
fbem-2262	159	16	2011	2011	NUM
fbem-2262	159	17	)	)	PUNCT
fbem-2262	159	18	.	.	PUNCT
fbem-2262	160	1	investigating	investigate	VERB
fbem-2262	160	2	therelationships	therelationship	NOUN
fbem-2262	160	3	among	among	ADP
fbem-2262	160	4	e	e	NOUN
fbem-2262	160	5	-	-	NOUN
fbem-2262	160	6	service	service	ADJ
fbem-2262	160	7	quality	quality	NOUN
fbem-2262	160	8	,	,	PUNCT
fbem-2262	160	9	perceived	perceive	VERB
fbem-2262	160	10	value	value	NOUN
fbem-2262	160	11	,	,	PUNCT
fbem-2262	160	12	satisfaction	satisfaction	NOUN
fbem-2262	160	13	,	,	PUNCT
fbem-2262	160	14	and	and	CCONJ
fbem-2262	160	15	behavioral	behavioral	ADJ
fbem-2262	160	16	intentionsin	intentionsin	VERB
fbem-2262	160	17	taiwanese	taiwanese	ADJ
fbem-2262	160	18	online	online	ADJ
fbem-2262	160	19	shopping	shopping	NOUN
fbem-2262	160	20	.	.	PUNCT
fbem-2262	161	1	[	[	X
fbem-2262	161	2	3	3	X
fbem-2262	161	3	]	]	X
fbem-2262	161	4	wisniewski	wisniewski	PROPN
fbem-2262	161	5	,	,	PUNCT
fbem-2262	161	6	m.	m.	NOUN
fbem-2262	161	7	,	,	PUNCT
fbem-2262	161	8	&	&	CCONJ
fbem-2262	161	9	donnelly	donnelly	PROPN
fbem-2262	161	10	,	,	PUNCT
fbem-2262	161	11	m.	m.	NOUN
fbem-2262	161	12	(	(	PUNCT
fbem-2262	161	13	1996	1996	NUM
fbem-2262	161	14	)	)	PUNCT
fbem-2262	161	15	.	.	PUNCT
fbem-2262	162	1	measuring	measure	VERB
fbem-2262	162	2	service	service	NOUN
fbem-2262	162	3	quality	quality	NOUN
fbem-2262	162	4	in	in	ADP
fbem-2262	162	5	the	the	DET
fbem-2262	162	6	public	public	ADJ
fbem-2262	162	7	sector	sector	NOUN
fbem-2262	162	8	:	:	PUNCT
fbem-2262	162	9	the	the	DET
fbem-2262	162	10	potential	potential	NOUN
fbem-2262	162	11	for	for	ADP
fbem-2262	162	12	servqual	servqual	ADJ
fbem-2262	162	13	.	.	PUNCT
fbem-2262	163	1	total	total	ADJ
fbem-2262	163	2	quality	quality	NOUN
fbem-2262	163	3	management	management	NOUN
fbem-2262	163	4	and	and	CCONJ
fbem-2262	163	5	business	business	NOUN
fbem-2262	163	6	excellence	excellence	NOUN
fbem-2262	163	7	,	,	PUNCT
fbem-2262	163	8	7(4	7(4	NUM
fbem-2262	163	9	)	)	PUNCT
fbem-2262	163	10	,	,	PUNCT
fbem-2262	163	11	357365	357365	NUM
fbem-2262	163	12	.	.	PUNCT
fbem-2262	164	1	[	[	X
fbem-2262	164	2	4	4	NUM
fbem-2262	164	3	]	]	X
fbem-2262	164	4	guo	guo	PROPN
fbem-2262	164	5	,	,	PUNCT
fbem-2262	164	6	j	j	PROPN
fbem-2262	164	7	,	,	PUNCT
fbem-2262	164	8	j.	j.	PROPN
fbem-2262	164	9	2020	2020	NUM
fbem-2262	164	10	.	.	PUNCT
fbem-2262	165	1	the	the	DET
fbem-2262	165	2	research	research	NOUN
fbem-2262	165	3	on	on	ADP
fbem-2262	165	4	the	the	DET
fbem-2262	165	5	influence	influence	NOUN
fbem-2262	165	6	of	of	ADP
fbem-2262	165	7	the	the	DET
fbem-2262	165	8	service	service	NOUN
fbem-2262	165	9	quality	quality	NOUN
fbem-2262	165	10	of	of	ADP
fbem-2262	165	11	online	online	ADJ
fbem-2262	165	12	shopping	shopping	NOUN
fbem-2262	165	13	express	express	NOUN
fbem-2262	165	14	delivery	delivery	NOUN
fbem-2262	165	15	on	on	ADP
fbem-2262	165	16	customer	customer	NOUN
fbem-2262	165	17	satisfaction	satisfaction	NOUN
fbem-2262	165	18	,	,	PUNCT
fbem-2262	165	19	lanzhoujiaotong	lanzhoujiaotong	PROPN
fbem-2262	165	20	university	university	NOUN
fbem-2262	165	21	.	.	PUNCT
fbem-2262	166	1	[	[	X
fbem-2262	166	2	5	5	NUM
fbem-2262	166	3	]	]	SYM
fbem-2262	166	4	nopphong	nopphong	PROPN
fbem-2262	166	5	,	,	PUNCT
fbem-2262	166	6	k.	k.	PROPN
fbem-2262	166	7	2021	2021	NUM
fbem-2262	166	8	.	.	PUNCT
fbem-2262	167	1	the	the	DET
fbem-2262	167	2	effect	effect	NOUN
fbem-2262	167	3	of	of	ADP
fbem-2262	167	4	service	service	NOUN
fbem-2262	167	5	quality	quality	NOUN
fbem-2262	167	6	on	on	ADP
fbem-2262	167	7	delivery	delivery	NOUN
fbem-2262	167	8	satisfaction	satisfaction	NOUN
fbem-2262	167	9	in	in	ADP
fbem-2262	167	10	online	online	ADJ
fbem-2262	167	11	shopping	shopping	NOUN
fbem-2262	167	12	:	:	PUNCT
fbem-2262	167	13	a	a	DET
fbem-2262	167	14	case	case	NOUN
fbem-2262	167	15	study	study	NOUN
fbem-2262	167	16	of	of	ADP
fbem-2262	167	17	ramkhamhaeng	ramkhamhaeng	ADJ
fbem-2262	167	18	lectures	lecture	NOUN
fbem-2262	167	19	,	,	PUNCT
fbem-2262	167	20	bangkok	bangkok	PROPN
fbem-2262	167	21	,	,	PUNCT
fbem-2262	167	22	thailand	thailand	PROPN
fbem-2262	167	23	.	.	PROPN
fbem-2262	167	24	journal	journal	PROPN
fbem-2262	167	25	of	of	ADP
fbem-2262	167	26	business	business	NOUN
fbem-2262	167	27	management	management	NOUN
fbem-2262	167	28	and	and	CCONJ
fbem-2262	167	29	economic	economic	ADJ
fbem-2262	167	30	research	research	NOUN
fbem-2262	167	31	.	.	PUNCT
fbem-2262	168	1	[	[	X
fbem-2262	168	2	6	6	NUM
fbem-2262	168	3	]	]	PUNCT
fbem-2262	168	4	lalonde	lalonde	NOUN
fbem-2262	168	5	,	,	PUNCT
fbem-2262	168	6	b.j	b.j	PROPN
fbem-2262	168	7	.	.	PROPN
fbem-2262	168	8	and	and	CCONJ
fbem-2262	168	9	zinszer	zinszer	PROPN
fbem-2262	168	10	,	,	PUNCT
fbem-2262	168	11	p.h	p.h	PROPN
fbem-2262	168	12	.	.	PROPN
fbem-2262	168	13	(	(	PUNCT
fbem-2262	168	14	1976	1976	NUM
fbem-2262	168	15	)	)	PUNCT
fbem-2262	168	16	customer	customer	NOUN
fbem-2262	168	17	service	service	NOUN
fbem-2262	168	18	:	:	PUNCT
fbem-2262	168	19	meaning	meaning	NOUN
fbem-2262	168	20	and	and	CCONJ
fbem-2262	168	21	measurement	measurement	NOUN
fbem-2262	168	22	.	.	PUNCT
fbem-2262	169	1	national	national	PROPN
fbem-2262	169	2	council	council	PROPN
fbem-2262	169	3	of	of	ADP
fbem-2262	169	4	physicaldistribution	physicaldistribution	PROPN
fbem-2262	169	5	management	management	PROPN
fbem-2262	169	6	,	,	PUNCT
fbem-2262	169	7	chicago	chicago	PROPN
fbem-2262	169	8	,	,	PUNCT
fbem-2262	169	9	il	il	PROPN
fbem-2262	169	10	,	,	PUNCT
fbem-2262	169	11	156	156	NUM
fbem-2262	169	12	-	-	SYM
fbem-2262	169	13	159	159	NUM
fbem-2262	169	14	.	.	PUNCT
fbem-2262	170	1	[	[	X
fbem-2262	170	2	7	7	X
fbem-2262	170	3	]	]	X
fbem-2262	170	4	metzger	metzger	PROPN
fbem-2262	170	5	j	j	PROPN
fbem-2262	170	6	t	t	PROPN
fbem-2262	170	7	,	,	PUNCT
fbem-2262	170	8	flint	flint	PROPN
fbem-2262	170	9	d	d	PROPN
fbem-2262	170	10	j	j	PROPN
fbem-2262	170	11	,	,	PUNCT
fbem-2262	170	12	kent	kent	PROPN
fbem-2262	170	13	jl,1999	jl,1999	PROPN
fbem-2262	170	14	,	,	PUNCT
fbem-2262	170	15	developing	develop	VERB
fbem-2262	170	16	a	a	DET
fbem-2262	170	17	logistics	logistic	NOUN
fbem-2262	170	18	service	service	NOUN
fbem-2262	170	19	quality	quality	NOUN
fbem-2262	170	20	scale	scale	NOUN
fbem-2262	170	21	.	.	PUNCT
fbem-2262	171	1	journal	journal	PROPN
fbem-2262	171	2	of	of	ADP
fbem-2262	171	3	business	business	NOUN
fbem-2262	171	4	logistics,20(1):2932	logistics,20(1):2932	PROPN
fbem-2262	171	5	.	.	PUNCT
fbem-2262	172	1	[	[	X
fbem-2262	172	2	8	8	X
fbem-2262	172	3	]	]	X
fbem-2262	172	4	mentzer	mentzer	PROPN
fbem-2262	172	5	j	j	PROPN
fbem-2262	172	6	t	t	PROPN
fbem-2262	172	7	,	,	PUNCT
fbem-2262	172	8	,	,	PUNCT
fbem-2262	172	9	flint	flint	PROPN
fbem-2262	172	10	d	d	PROPN
fbem-2262	172	11	j	j	PROPN
fbem-2262	172	12	,	,	PUNCT
fbem-2262	172	13	kent	kent	PROPN
fbem-2262	172	14	jl	jl	PROPN
fbem-2262	172	15	.	.	PROPN
fbem-2262	172	16	,	,	PUNCT
fbem-2262	172	17	2001	2001	NUM
fbem-2262	172	18	,	,	PUNCT
fbem-2262	172	19	logistics	logistic	NOUN
fbem-2262	172	20	service	service	NOUN
fbem-2262	172	21	quality	quality	NOUN
fbem-2262	172	22	as	as	ADP
fbem-2262	172	23	a	a	DET
fbem-2262	172	24	segment	segment	NOUN
fbem-2262	172	25	-	-	PUNCT
fbem-2262	172	26	customized	customize	VERB
fbem-2262	172	27	process	process	NOUN
fbem-2262	172	28	.	.	PUNCT
fbem-2262	173	1	journal	journal	NOUN
fbem-2262	173	2	of	of	ADP
fbem-2262	173	3	marketing,65(4):82	marketing,65(4):82	NOUN
fbem-2262	173	4	-	-	PUNCT
fbem-2262	173	5	104	104	NUM
fbem-2262	173	6	.	.	PUNCT
fbem-2262	174	1	[	[	X
fbem-2262	174	2	9	9	NUM
fbem-2262	174	3	]	]	SYM
fbem-2262	174	4	perrault	perrault	NOUN
fbem-2262	174	5	,	,	PUNCT
fbem-2262	174	6	william	william	PROPN
fbem-2262	174	7	d	d	PROPN
fbem-2262	174	8	,	,	PUNCT
fbem-2262	174	9	and	and	CCONJ
fbem-2262	174	10	frederick	frederick	PROPN
fbem-2262	174	11	russ,1974	russ,1974	PROPN
fbem-2262	174	12	,	,	PUNCT
fbem-2262	174	13	physical	physical	ADJ
fbem-2262	174	14	distribution	distribution	NOUN
fbem-2262	174	15	service	service	NOUN
fbem-2262	174	16	:	:	PUNCT
fbem-2262	174	17	a	a	DET
fbem-2262	174	18	neglected	neglect	VERB
fbem-2262	174	19	aspect	aspect	NOUN
fbem-2262	174	20	of	of	ADP
fbem-2262	174	21	marketing.msu	marketing.msu	X
fbem-2262	174	22	business	business	NOUN
fbem-2262	174	23	topics22(summer),37	topics22(summer),37	NUM
fbem-2262	174	24	-	-	SYM
fbem-2262	174	25	45	45	NUM
fbem-2262	174	26	.	.	PUNCT