id	sid	tid	token	lemma	pos
fbem-27690	1	1	frontiers	frontier	NOUN
fbem-27690	1	2	in	in	ADP
fbem-27690	1	3	business	business	NOUN
fbem-27690	1	4	,	,	PUNCT
fbem-27690	1	5	economics	economic	NOUN
fbem-27690	1	6	and	and	CCONJ
fbem-27690	1	7	management	management	NOUN
fbem-27690	1	8	issn	issn	PROPN
fbem-27690	1	9	:	:	PUNCT
fbem-27690	1	10	2766	2766	NUM
fbem-27690	1	11	-	-	PUNCT
fbem-27690	1	12	824x	824x	NUM
fbem-27690	1	13	|	|	ADJ
fbem-27690	1	14	vol	vol	NOUN
fbem-27690	1	15	.	.	PROPN
fbem-27690	1	16	17	17	NUM
fbem-27690	1	17	,	,	PUNCT
fbem-27690	1	18	no	no	INTJ
fbem-27690	1	19	.	.	NOUN
fbem-27690	1	20	2	2	NUM
fbem-27690	1	21	,	,	PUNCT
fbem-27690	1	22	2024	2024	NUM
fbem-27690	1	23	308	308	NUM
fbem-27690	1	24	service	service	NOUN
fbem-27690	1	25	quality	quality	NOUN
fbem-27690	1	26	of	of	ADP
fbem-27690	1	27	express	express	ADJ
fbem-27690	1	28	terminal	terminal	ADJ
fbem-27690	1	29	logistics	logistic	NOUN
fbem-27690	1	30	in	in	ADP
fbem-27690	1	31	dongguan	dongguan	PROPN
fbem-27690	1	32	china	china	PROPN
fbem-27690	1	33	basis	basis	NOUN
fbem-27690	1	34	for	for	ADP
fbem-27690	1	35	developing	develop	VERB
fbem-27690	1	36	a	a	DET
fbem-27690	1	37	new	new	ADJ
fbem-27690	1	38	model	model	NOUN
fbem-27690	1	39	for	for	ADP
fbem-27690	1	40	service	service	NOUN
fbem-27690	1	41	quality	quality	NOUN
fbem-27690	1	42	yanli	yanli	NOUN
fbem-27690	1	43	liu	liu	PROPN
fbem-27690	1	44	*	*	PROPN
fbem-27690	1	45	department	department	PROPN
fbem-27690	1	46	of	of	ADP
fbem-27690	1	47	management	management	NOUN
fbem-27690	1	48	,	,	PUNCT
fbem-27690	1	49	adamson	adamson	PROPN
fbem-27690	1	50	university	university	PROPN
fbem-27690	1	51	,	,	PUNCT
fbem-27690	1	52	900	900	NUM
fbem-27690	1	53	san	san	PROPN
fbem-27690	1	54	marcelino	marcelino	PROPN
fbem-27690	1	55	st	st	PROPN
fbem-27690	1	56	.	.	PROPN
fbem-27690	1	57	ermita	ermita	PROPN
fbem-27690	1	58	1000	1000	NUM
fbem-27690	1	59	,	,	PUNCT
fbem-27690	1	60	manila	manila	PROPN
fbem-27690	1	61	,	,	PUNCT
fbem-27690	1	62	philippines	philippine	NOUN
fbem-27690	1	63	*	*	PUNCT
fbem-27690	1	64	corresponding	correspond	VERB
fbem-27690	1	65	author	author	NOUN
fbem-27690	1	66	:	:	PUNCT
fbem-27690	1	67	yanli	yanli	PROPN
fbem-27690	1	68	liu	liu	PROPN
fbem-27690	1	69	(	(	PUNCT
fbem-27690	1	70	email	email	NOUN
fbem-27690	1	71	:	:	PUNCT
fbem-27690	1	72	yanli.liu@adamson.edu.ph	yanli.liu@adamson.edu.ph	PROPN
fbem-27690	1	73	)	)	PUNCT
fbem-27690	1	74	abstract	abstract	NOUN
fbem-27690	1	75	:	:	PUNCT
fbem-27690	1	76	in	in	ADP
fbem-27690	1	77	this	this	DET
fbem-27690	1	78	study	study	NOUN
fbem-27690	1	79	,	,	PUNCT
fbem-27690	1	80	the	the	DET
fbem-27690	1	81	questionnaire	questionnaire	NOUN
fbem-27690	1	82	was	be	AUX
fbem-27690	1	83	used	use	VERB
fbem-27690	1	84	to	to	PART
fbem-27690	1	85	analyze	analyze	VERB
fbem-27690	1	86	the	the	DET
fbem-27690	1	87	three	three	NUM
fbem-27690	1	88	groups	group	NOUN
fbem-27690	1	89	of	of	ADP
fbem-27690	1	90	respondents	respondent	NOUN
fbem-27690	1	91	(	(	PUNCT
fbem-27690	1	92	home	home	NOUN
fbem-27690	1	93	delivery	delivery	NOUN
fbem-27690	1	94	,	,	PUNCT
fbem-27690	1	95	self	self	NOUN
fbem-27690	1	96	-	-	PUNCT
fbem-27690	1	97	service	service	NOUN
fbem-27690	1	98	pick	pick	VERB
fbem-27690	1	99	up	up	ADP
fbem-27690	1	100	container	container	NOUN
fbem-27690	1	101	and	and	CCONJ
fbem-27690	1	102	post	post	NOUN
fbem-27690	1	103	office	office	NOUN
fbem-27690	1	104	)	)	PUNCT
fbem-27690	1	105	in	in	ADP
fbem-27690	1	106	dongguan	dongguan	PROPN
fbem-27690	1	107	china	china	PROPN
fbem-27690	1	108	terminal	terminal	PROPN
fbem-27690	1	109	logistics	logistic	NOUN
fbem-27690	1	110	from	from	ADP
fbem-27690	1	111	five	five	NUM
fbem-27690	1	112	dimensions	dimension	NOUN
fbem-27690	1	113	(	(	PUNCT
fbem-27690	1	114	tangibility	tangibility	NOUN
fbem-27690	1	115	,	,	PUNCT
fbem-27690	1	116	reliability	reliability	NOUN
fbem-27690	1	117	,	,	PUNCT
fbem-27690	1	118	responsiveness	responsiveness	NOUN
fbem-27690	1	119	,	,	PUNCT
fbem-27690	1	120	assurance	assurance	NOUN
fbem-27690	1	121	,	,	PUNCT
fbem-27690	1	122	and	and	CCONJ
fbem-27690	1	123	empathy	empathy	NOUN
fbem-27690	1	124	)	)	PUNCT
fbem-27690	1	125	in	in	ADP
fbem-27690	1	126	terms	term	NOUN
fbem-27690	1	127	of	of	ADP
fbem-27690	1	128	their	their	PRON
fbem-27690	1	129	customer	customer	NOUN
fbem-27690	1	130	expectations	expectation	NOUN
fbem-27690	1	131	of	of	ADP
fbem-27690	1	132	service	service	NOUN
fbem-27690	1	133	quality	quality	NOUN
fbem-27690	1	134	and	and	CCONJ
fbem-27690	1	135	perceived	perceive	VERB
fbem-27690	1	136	service	service	NOUN
fbem-27690	1	137	quality	quality	NOUN
fbem-27690	1	138	by	by	ADP
fbem-27690	1	139	quantitative	quantitative	ADJ
fbem-27690	1	140	analysis	analysis	NOUN
fbem-27690	1	141	such	such	ADJ
fbem-27690	1	142	as	as	ADP
fbem-27690	1	143	mean	mean	ADJ
fbem-27690	1	144	,	,	PUNCT
fbem-27690	1	145	anova	anova	PROPN
fbem-27690	1	146	,	,	PUNCT
fbem-27690	1	147	and	and	CCONJ
fbem-27690	1	148	pearson	pearson	PROPN
fbem-27690	1	149	's	's	PART
fbem-27690	1	150	correlation	correlation	NOUN
fbem-27690	1	151	coefficient	coefficient	NOUN
fbem-27690	1	152	.	.	PUNCT
fbem-27690	2	1	through	through	ADP
fbem-27690	2	2	the	the	DET
fbem-27690	2	3	analysis	analysis	NOUN
fbem-27690	2	4	,	,	PUNCT
fbem-27690	2	5	it	it	PRON
fbem-27690	2	6	was	be	AUX
fbem-27690	2	7	found	find	VERB
fbem-27690	2	8	that	that	SCONJ
fbem-27690	2	9	the	the	DET
fbem-27690	2	10	three	three	NUM
fbem-27690	2	11	groups	group	NOUN
fbem-27690	2	12	of	of	ADP
fbem-27690	2	13	respondents	respondent	NOUN
fbem-27690	2	14	in	in	ADP
fbem-27690	2	15	dongguan	dongguan	PROPN
fbem-27690	2	16	terminal	terminal	PROPN
fbem-27690	2	17	logistics	logistics	PROPN
fbem-27690	2	18	expected	expect	VERB
fbem-27690	2	19	service	service	NOUN
fbem-27690	2	20	quality	quality	NOUN
fbem-27690	2	21	and	and	CCONJ
fbem-27690	2	22	perceived	perceive	VERB
fbem-27690	2	23	service	service	NOUN
fbem-27690	2	24	quality	quality	NOUN
fbem-27690	2	25	have	have	VERB
fbem-27690	2	26	no	no	DET
fbem-27690	2	27	relationship	relationship	NOUN
fbem-27690	2	28	,	,	PUNCT
fbem-27690	2	29	but	but	CCONJ
fbem-27690	2	30	there	there	PRON
fbem-27690	2	31	was	be	VERB
fbem-27690	2	32	a	a	DET
fbem-27690	2	33	significant	significant	ADJ
fbem-27690	2	34	difference	difference	NOUN
fbem-27690	2	35	,	,	PUNCT
fbem-27690	2	36	among	among	ADP
fbem-27690	2	37	them	they	PRON
fbem-27690	2	38	,	,	PUNCT
fbem-27690	2	39	the	the	DET
fbem-27690	2	40	gap	gap	NOUN
fbem-27690	2	41	in	in	ADP
fbem-27690	2	42	the	the	DET
fbem-27690	2	43	empathy	empathy	ADJ
fbem-27690	2	44	dimension	dimension	NOUN
fbem-27690	2	45	was	be	AUX
fbem-27690	2	46	the	the	DET
fbem-27690	2	47	largest	large	ADJ
fbem-27690	2	48	,	,	PUNCT
fbem-27690	2	49	followed	follow	VERB
fbem-27690	2	50	by	by	ADP
fbem-27690	2	51	the	the	DET
fbem-27690	2	52	assurance	assurance	NOUN
fbem-27690	2	53	dimension	dimension	NOUN
fbem-27690	2	54	,	,	PUNCT
fbem-27690	2	55	the	the	DET
fbem-27690	2	56	reliability	reliability	NOUN
fbem-27690	2	57	dimension	dimension	NOUN
fbem-27690	2	58	,	,	PUNCT
fbem-27690	2	59	the	the	DET
fbem-27690	2	60	responsiveness	responsiveness	NOUN
fbem-27690	2	61	dimension	dimension	NOUN
fbem-27690	2	62	,	,	PUNCT
fbem-27690	2	63	and	and	CCONJ
fbem-27690	2	64	finally	finally	ADV
fbem-27690	2	65	the	the	DET
fbem-27690	2	66	tangibility	tangibility	NOUN
fbem-27690	2	67	dimension	dimension	NOUN
fbem-27690	2	68	has	have	VERB
fbem-27690	2	69	the	the	DET
fbem-27690	2	70	smallest	small	ADJ
fbem-27690	2	71	gap	gap	NOUN
fbem-27690	2	72	.	.	PUNCT
fbem-27690	3	1	the	the	DET
fbem-27690	3	2	analysis	analysis	NOUN
fbem-27690	3	3	of	of	ADP
fbem-27690	3	4	the	the	DET
fbem-27690	3	5	results	result	NOUN
fbem-27690	3	6	led	lead	VERB
fbem-27690	3	7	to	to	ADP
fbem-27690	3	8	the	the	DET
fbem-27690	3	9	proposal	proposal	NOUN
fbem-27690	3	10	of	of	ADP
fbem-27690	3	11	the	the	DET
fbem-27690	3	12	dongguan	dongguan	PROPN
fbem-27690	3	13	terminal	terminal	PROPN
fbem-27690	3	14	logistic	logistic	PROPN
fbem-27690	3	15	service	service	NOUN
fbem-27690	3	16	quality	quality	NOUN
fbem-27690	3	17	model	model	NOUN
fbem-27690	3	18	,	,	PUNCT
fbem-27690	3	19	the	the	PRON
fbem-27690	3	20	larger	large	ADJ
fbem-27690	3	21	the	the	DET
fbem-27690	3	22	gap	gap	NOUN
fbem-27690	3	23	,	,	PUNCT
fbem-27690	3	24	the	the	PRON
fbem-27690	3	25	lower	low	ADJ
fbem-27690	3	26	the	the	DET
fbem-27690	3	27	customer	customer	NOUN
fbem-27690	3	28	satisfaction	satisfaction	NOUN
fbem-27690	3	29	,	,	PUNCT
fbem-27690	3	30	and	and	CCONJ
fbem-27690	3	31	the	the	PRON
fbem-27690	3	32	greater	great	ADJ
fbem-27690	3	33	the	the	DET
fbem-27690	3	34	room	room	NOUN
fbem-27690	3	35	for	for	ADP
fbem-27690	3	36	improvement	improvement	NOUN
fbem-27690	3	37	.	.	PUNCT
fbem-27690	4	1	finally	finally	ADV
fbem-27690	4	2	,	,	PUNCT
fbem-27690	4	3	the	the	DET
fbem-27690	4	4	conclusion	conclusion	NOUN
fbem-27690	4	5	dicta	dicta	PROPN
fbem-27690	4	6	ted	te	VERB
fbem-27690	4	7	relevant	relevant	ADJ
fbem-27690	4	8	suggestions	suggestion	NOUN
fbem-27690	4	9	,	,	PUNCT
fbem-27690	4	10	in	in	ADP
fbem-27690	4	11	order	order	NOUN
fbem-27690	4	12	to	to	PART
fbem-27690	4	13	achieve	achieve	VERB
fbem-27690	4	14	the	the	DET
fbem-27690	4	15	purpose	purpose	NOUN
fbem-27690	4	16	of	of	ADP
fbem-27690	4	17	improving	improve	VERB
fbem-27690	4	18	service	service	NOUN
fbem-27690	4	19	quality	quality	NOUN
fbem-27690	4	20	and	and	CCONJ
fbem-27690	4	21	enhance	enhance	VERB
fbem-27690	4	22	the	the	DET
fbem-27690	4	23	core	core	NOUN
fbem-27690	4	24	competitiveness	competitiveness	NOUN
fbem-27690	4	25	of	of	ADP
fbem-27690	4	26	dongguan	dongguan	PROPN
fbem-27690	4	27	terminal	terminal	PROPN
fbem-27690	4	28	logistic	logistic	ADJ
fbem-27690	4	29	enterprises	enterprise	NOUN
fbem-27690	4	30	.	.	PUNCT
fbem-27690	5	1	keywords	keyword	NOUN
fbem-27690	5	2	:	:	PUNCT
fbem-27690	5	3	expected	expect	VERB
fbem-27690	5	4	service	service	NOUN
fbem-27690	5	5	quality	quality	NOUN
fbem-27690	5	6	,	,	PUNCT
fbem-27690	5	7	perceived	perceive	VERB
fbem-27690	5	8	service	service	NOUN
fbem-27690	5	9	quality	quality	NOUN
fbem-27690	5	10	,	,	PUNCT
fbem-27690	5	11	expected	expect	VERB
fbem-27690	5	12	-	-	PUNCT
fbem-27690	5	13	perceived	perceive	VERB
fbem-27690	5	14	service	service	NOUN
fbem-27690	5	15	quality	quality	NOUN
fbem-27690	5	16	gap	gap	NOUN
fbem-27690	5	17	,	,	PUNCT
fbem-27690	5	18	tangibility	tangibility	NOUN
fbem-27690	5	19	,	,	PUNCT
fbem-27690	5	20	reliability	reliability	NOUN
fbem-27690	5	21	,	,	PUNCT
fbem-27690	5	22	responsiveness	responsiveness	NOUN
fbem-27690	5	23	,	,	PUNCT
fbem-27690	5	24	assurance	assurance	NOUN
fbem-27690	5	25	,	,	PUNCT
fbem-27690	5	26	and	and	CCONJ
fbem-27690	5	27	empathy	empathy	NOUN
fbem-27690	5	28	.	.	PUNCT
fbem-27690	6	1	1	1	X
fbem-27690	6	2	.	.	X
fbem-27690	6	3	introduction	introduction	NOUN
fbem-27690	6	4	1.1	1.1	NUM
fbem-27690	6	5	.	.	PUNCT
fbem-27690	7	1	background	background	NOUN
fbem-27690	7	2	of	of	ADP
fbem-27690	7	3	the	the	DET
fbem-27690	7	4	study	study	NOUN
fbem-27690	7	5	in	in	ADP
fbem-27690	7	6	response	response	NOUN
fbem-27690	7	7	to	to	ADP
fbem-27690	7	8	market	market	NOUN
fbem-27690	7	9	competition	competition	NOUN
fbem-27690	7	10	and	and	CCONJ
fbem-27690	7	11	the	the	DET
fbem-27690	7	12	changing	change	VERB
fbem-27690	7	13	market	market	NOUN
fbem-27690	7	14	environment	environment	NOUN
fbem-27690	7	15	,	,	PUNCT
fbem-27690	7	16	quality	quality	NOUN
fbem-27690	7	17	has	have	AUX
fbem-27690	7	18	become	become	VERB
fbem-27690	7	19	the	the	DET
fbem-27690	7	20	primary	primary	ADJ
fbem-27690	7	21	differentiation	differentiation	NOUN
fbem-27690	7	22	of	of	ADP
fbem-27690	7	23	businesses	business	NOUN
fbem-27690	7	24	as	as	SCONJ
fbem-27690	7	25	the	the	DET
fbem-27690	7	26	global	global	ADJ
fbem-27690	7	27	economy	economy	NOUN
fbem-27690	7	28	has	have	AUX
fbem-27690	7	29	become	become	VERB
fbem-27690	7	30	more	more	ADV
fbem-27690	7	31	integrated	integrate	VERB
fbem-27690	7	32	.	.	PUNCT
fbem-27690	8	1	according	accord	VERB
fbem-27690	8	2	to	to	ADP
fbem-27690	8	3	juran	juran	NOUN
fbem-27690	8	4	(	(	PUNCT
fbem-27690	8	5	1994	1994	NUM
fbem-27690	8	6	)	)	PUNCT
fbem-27690	8	7	,	,	PUNCT
fbem-27690	8	8	quality	quality	NOUN
fbem-27690	8	9	management	management	NOUN
fbem-27690	8	10	has	have	AUX
fbem-27690	8	11	also	also	ADV
fbem-27690	8	12	steadily	steadily	ADV
fbem-27690	8	13	become	become	VERB
fbem-27690	8	14	one	one	NUM
fbem-27690	8	15	of	of	ADP
fbem-27690	8	16	the	the	DET
fbem-27690	8	17	development	development	NOUN
fbem-27690	8	18	strategies	strategy	NOUN
fbem-27690	8	19	of	of	ADP
fbem-27690	8	20	businesses	business	NOUN
fbem-27690	8	21	.	.	PUNCT
fbem-27690	9	1	businesses	business	NOUN
fbem-27690	9	2	are	be	AUX
fbem-27690	9	3	very	very	ADV
fbem-27690	9	4	concerned	concerned	ADJ
fbem-27690	9	5	about	about	ADP
fbem-27690	9	6	continuously	continuously	ADV
fbem-27690	9	7	enhancing	enhance	VERB
fbem-27690	9	8	the	the	DET
fbem-27690	9	9	quality	quality	NOUN
fbem-27690	9	10	of	of	ADP
fbem-27690	9	11	goods	good	NOUN
fbem-27690	9	12	and	and	CCONJ
fbem-27690	9	13	services	service	NOUN
fbem-27690	9	14	,	,	PUNCT
fbem-27690	9	15	and	and	CCONJ
fbem-27690	9	16	this	this	PRON
fbem-27690	9	17	is	be	AUX
fbem-27690	9	18	their	their	PRON
fbem-27690	9	19	ultimate	ultimate	ADJ
fbem-27690	9	20	goal	goal	NOUN
fbem-27690	9	21	.	.	PUNCT
fbem-27690	10	1	it	it	PRON
fbem-27690	10	2	is	be	AUX
fbem-27690	10	3	imperative	imperative	ADJ
fbem-27690	10	4	that	that	SCONJ
fbem-27690	10	5	businesses	business	NOUN
fbem-27690	10	6	adopt	adopt	VERB
fbem-27690	10	7	quality	quality	NOUN
fbem-27690	10	8	management	management	NOUN
fbem-27690	10	9	,	,	PUNCT
fbem-27690	10	10	which	which	PRON
fbem-27690	10	11	is	be	AUX
fbem-27690	10	12	a	a	DET
fbem-27690	10	13	qualitative	qualitative	ADJ
fbem-27690	10	14	shift	shift	NOUN
fbem-27690	10	15	in	in	ADP
fbem-27690	10	16	management	management	NOUN
fbem-27690	10	17	(	(	PUNCT
fbem-27690	10	18	nasim	nasim	PROPN
fbem-27690	10	19	,	,	PUNCT
fbem-27690	10	20	sikander	sikander	PROPN
fbem-27690	10	21	,	,	PUNCT
fbem-27690	10	22	tian	tian	PROPN
fbem-27690	10	23	,	,	PUNCT
fbem-27690	10	24	2020	2020	NUM
fbem-27690	10	25	&	&	CCONJ
fbem-27690	10	26	permana	permana	PROPN
fbem-27690	10	27	,	,	PUNCT
fbem-27690	10	28	2021	2021	NUM
fbem-27690	10	29	)	)	PUNCT
fbem-27690	10	30	.	.	PUNCT
fbem-27690	11	1	china	china	PROPN
fbem-27690	11	2	's	's	PART
fbem-27690	11	3	e	e	PROPN
fbem-27690	11	4	-	-	NOUN
fbem-27690	11	5	commerce	commerce	NOUN
fbem-27690	11	6	sector	sector	NOUN
fbem-27690	11	7	has	have	AUX
fbem-27690	11	8	grown	grow	VERB
fbem-27690	11	9	at	at	ADP
fbem-27690	11	10	an	an	DET
fbem-27690	11	11	unparalleled	unparalleled	ADJ
fbem-27690	11	12	rate	rate	NOUN
fbem-27690	11	13	in	in	ADP
fbem-27690	11	14	recent	recent	ADJ
fbem-27690	11	15	years	year	NOUN
fbem-27690	11	16	,	,	PUNCT
fbem-27690	11	17	and	and	CCONJ
fbem-27690	11	18	has	have	AUX
fbem-27690	11	19	penetrated	penetrate	VERB
fbem-27690	11	20	into	into	ADP
fbem-27690	11	21	all	all	DET
fbem-27690	11	22	aspects	aspect	NOUN
fbem-27690	11	23	of	of	ADP
fbem-27690	11	24	society	society	NOUN
fbem-27690	11	25	,	,	PUNCT
fbem-27690	11	26	altering	alter	VERB
fbem-27690	11	27	the	the	DET
fbem-27690	11	28	way	way	NOUN
fbem-27690	11	29	people	people	NOUN
fbem-27690	11	30	live	live	VERB
fbem-27690	11	31	,	,	PUNCT
fbem-27690	11	32	work	work	NOUN
fbem-27690	11	33	,	,	PUNCT
fbem-27690	11	34	and	and	CCONJ
fbem-27690	11	35	do	do	VERB
fbem-27690	11	36	business	business	NOUN
fbem-27690	11	37	.	.	PUNCT
fbem-27690	12	1	as	as	ADP
fbem-27690	12	2	an	an	DET
fbem-27690	12	3	emerging	emerge	VERB
fbem-27690	12	4	industry	industry	NOUN
fbem-27690	12	5	,	,	PUNCT
fbem-27690	12	6	the	the	DET
fbem-27690	12	7	logistics	logistic	NOUN
fbem-27690	12	8	industry	industry	NOUN
fbem-27690	12	9	has	have	AUX
fbem-27690	12	10	ushered	usher	VERB
fbem-27690	12	11	in	in	ADP
fbem-27690	12	12	new	new	ADJ
fbem-27690	12	13	opportunities	opportunity	NOUN
fbem-27690	12	14	for	for	ADP
fbem-27690	12	15	development	development	NOUN
fbem-27690	12	16	,	,	PUNCT
fbem-27690	12	17	with	with	ADP
fbem-27690	12	18	rapid	rapid	ADJ
fbem-27690	12	19	growth	growth	NOUN
fbem-27690	12	20	in	in	ADP
fbem-27690	12	21	business	business	NOUN
fbem-27690	12	22	volume	volume	NOUN
fbem-27690	12	23	.	.	PUNCT
fbem-27690	13	1	china	china	PROPN
fbem-27690	13	2	's	's	PART
fbem-27690	13	3	express	express	ADJ
fbem-27690	13	4	delivery	delivery	NOUN
fbem-27690	13	5	industry	industry	NOUN
fbem-27690	13	6	has	have	AUX
fbem-27690	13	7	increased	increase	VERB
fbem-27690	13	8	to	to	ADP
fbem-27690	13	9	132.07	132.07	NUM
fbem-27690	13	10	billion	billion	NUM
fbem-27690	13	11	pieces	piece	NOUN
fbem-27690	13	12	in	in	ADP
fbem-27690	13	13	2023	2023	NUM
fbem-27690	13	14	,	,	PUNCT
fbem-27690	13	15	and	and	CCONJ
fbem-27690	13	16	the	the	DET
fbem-27690	13	17	field	field	NOUN
fbem-27690	13	18	of	of	ADP
fbem-27690	13	19	logistics	logistic	NOUN
fbem-27690	13	20	has	have	AUX
fbem-27690	13	21	become	become	VERB
fbem-27690	13	22	"	"	PUNCT
fbem-27690	13	23	the	the	DET
fbem-27690	13	24	3rd	3rd	ADJ
fbem-27690	13	25	source	source	NOUN
fbem-27690	13	26	of	of	ADP
fbem-27690	13	27	profit	profit	NOUN
fbem-27690	13	28	"	"	PUNCT
fbem-27690	13	29	for	for	ADP
fbem-27690	13	30	china	china	PROPN
fbem-27690	13	31	's	's	PART
fbem-27690	13	32	development	development	NOUN
fbem-27690	13	33	of	of	ADP
fbem-27690	13	34	the	the	DET
fbem-27690	13	35	economy	economy	NOUN
fbem-27690	13	36	as	as	ADP
fbem-27690	13	37	a	a	DET
fbem-27690	13	38	crucial	crucial	ADJ
fbem-27690	13	39	element	element	NOUN
fbem-27690	13	40	of	of	ADP
fbem-27690	13	41	the	the	DET
fbem-27690	13	42	nation	nation	NOUN
fbem-27690	13	43	's	's	PART
fbem-27690	13	44	economic	economic	ADJ
fbem-27690	13	45	expansion	expansion	NOUN
fbem-27690	13	46	.	.	PUNCT
fbem-27690	14	1	in	in	ADP
fbem-27690	14	2	2022	2022	NUM
fbem-27690	14	3	,	,	PUNCT
fbem-27690	14	4	the	the	DET
fbem-27690	14	5	state	state	PROPN
fbem-27690	14	6	council	council	NOUN
fbem-27690	14	7	's	's	PART
fbem-27690	14	8	general	general	ADJ
fbem-27690	14	9	office	office	NOUN
fbem-27690	14	10	released	release	VERB
fbem-27690	14	11	the	the	DET
fbem-27690	14	12	"	"	PUNCT
fbem-27690	14	13	the	the	DET
fbem-27690	14	14	fourteenth	fourteenth	ADJ
fbem-27690	14	15	five	five	NUM
fbem-27690	14	16	-	-	PUNCT
fbem-27690	14	17	year	year	NOUN
fbem-27690	14	18	plan	plan	NOUN
fbem-27690	14	19	for	for	ADP
fbem-27690	14	20	the	the	DET
fbem-27690	14	21	advancement	advancement	NOUN
fbem-27690	14	22	of	of	ADP
fbem-27690	14	23	contemporary	contemporary	ADJ
fbem-27690	14	24	logistics	logistic	NOUN
fbem-27690	14	25	"	"	PUNCT
fbem-27690	14	26	,	,	PUNCT
fbem-27690	14	27	which	which	PRON
fbem-27690	14	28	establishes	establish	VERB
fbem-27690	14	29	the	the	DET
fbem-27690	14	30	pioneering	pioneering	ADJ
fbem-27690	14	31	,	,	PUNCT
fbem-27690	14	32	fundamental	fundamental	ADJ
fbem-27690	14	33	and	and	CCONJ
fbem-27690	14	34	strategic	strategic	ADJ
fbem-27690	14	35	status	status	NOUN
fbem-27690	14	36	of	of	ADP
fbem-27690	14	37	the	the	DET
fbem-27690	14	38	field	field	NOUN
fbem-27690	14	39	of	of	ADP
fbem-27690	14	40	logistics	logistic	NOUN
fbem-27690	14	41	.	.	PUNCT
fbem-27690	15	1	state	state	PROPN
fbem-27690	15	2	post	post	PROPN
fbem-27690	15	3	bureau	bureau	PROPN
fbem-27690	15	4	of	of	ADP
fbem-27690	15	5	china	china	PROPN
fbem-27690	15	6	(	(	PUNCT
fbem-27690	15	7	spb	spb	PROPN
fbem-27690	15	8	)	)	PUNCT
fbem-27690	15	9	information	information	NOUN
fbem-27690	15	10	statistics	statistic	NOUN
fbem-27690	15	11	predicts	predict	VERB
fbem-27690	15	12	that	that	SCONJ
fbem-27690	15	13	by	by	ADP
fbem-27690	15	14	the	the	DET
fbem-27690	15	15	end	end	NOUN
fbem-27690	15	16	of	of	ADP
fbem-27690	15	17	2023	2023	NUM
fbem-27690	15	18	,	,	PUNCT
fbem-27690	15	19	the	the	DET
fbem-27690	15	20	world	world	NOUN
fbem-27690	15	21	's	's	PART
fbem-27690	15	22	first	first	ADJ
fbem-27690	15	23	express	express	ADJ
fbem-27690	15	24	delivery	delivery	NOUN
fbem-27690	15	25	system	system	NOUN
fbem-27690	15	26	in	in	ADP
fbem-27690	15	27	china	china	PROPN
fbem-27690	15	28	,	,	PUNCT
fbem-27690	15	29	will	will	AUX
fbem-27690	15	30	increase	increase	VERB
fbem-27690	15	31	in	in	ADP
fbem-27690	15	32	volume	volume	NOUN
fbem-27690	15	33	by	by	ADP
fbem-27690	15	34	=	=	PROPN
fbem-27690	15	35	20.67	20.67	NUM
fbem-27690	15	36	billion	billion	NUM
fbem-27690	15	37	pieces	piece	NOUN
fbem-27690	15	38	,	,	PUNCT
fbem-27690	15	39	and	and	CCONJ
fbem-27690	15	40	the	the	DET
fbem-27690	15	41	express	express	ADJ
fbem-27690	15	42	delivery	delivery	NOUN
fbem-27690	15	43	company	company	NOUN
fbem-27690	15	44	's	's	PART
fbem-27690	15	45	whole	whole	ADJ
fbem-27690	15	46	revenue	revenue	NOUN
fbem-27690	15	47	will	will	AUX
fbem-27690	15	48	be	be	AUX
fbem-27690	15	49	above	above	ADP
fbem-27690	15	50	the	the	DET
fbem-27690	15	51	scale	scale	NOUN
fbem-27690	15	52	and	and	CCONJ
fbem-27690	15	53	close	close	ADJ
fbem-27690	15	54	to	to	PART
fbem-27690	15	55	280	280	NUM
fbem-27690	15	56	billion	billion	NUM
fbem-27690	15	57	yuan	yuan	NOUN
fbem-27690	15	58	.	.	PUNCT
fbem-27690	16	1	guangdong	guangdong	PROPN
fbem-27690	16	2	province	province	PROPN
fbem-27690	16	3	has	have	AUX
fbem-27690	16	4	ranked	rank	VERB
fbem-27690	16	5	first	first	ADV
fbem-27690	16	6	in	in	ADP
fbem-27690	16	7	the	the	DET
fbem-27690	16	8	country	country	NOUN
fbem-27690	16	9	in	in	ADP
fbem-27690	16	10	terms	term	NOUN
fbem-27690	16	11	of	of	ADP
fbem-27690	16	12	express	express	ADJ
fbem-27690	16	13	business	business	NOUN
fbem-27690	16	14	volume	volume	NOUN
fbem-27690	16	15	for	for	ADP
fbem-27690	16	16	15	15	NUM
fbem-27690	16	17	consecutive	consecutive	ADJ
fbem-27690	16	18	years	year	NOUN
fbem-27690	16	19	,	,	PUNCT
fbem-27690	16	20	accounting	account	VERB
fbem-27690	16	21	for	for	ADP
fbem-27690	16	22	26.2	26.2	NUM
fbem-27690	16	23	%	%	NOUN
fbem-27690	16	24	of	of	ADP
fbem-27690	16	25	the	the	DET
fbem-27690	16	26	national	national	ADJ
fbem-27690	16	27	share	share	NOUN
fbem-27690	16	28	.	.	PUNCT
fbem-27690	17	1	dongguan	dongguan	PROPN
fbem-27690	17	2	city	city	PROPN
fbem-27690	17	3	,	,	PUNCT
fbem-27690	17	4	as	as	SCONJ
fbem-27690	17	5	the	the	DET
fbem-27690	17	6	world	world	NOUN
fbem-27690	17	7	's	's	PART
fbem-27690	17	8	factory	factory	NOUN
fbem-27690	17	9	and	and	CCONJ
fbem-27690	17	10	the	the	DET
fbem-27690	17	11	base	base	NOUN
fbem-27690	17	12	of	of	ADP
fbem-27690	17	13	china	china	PROPN
fbem-27690	17	14	's	's	PART
fbem-27690	17	15	manufacturing	manufacturing	NOUN
fbem-27690	17	16	industry	industry	NOUN
fbem-27690	17	17	,	,	PUNCT
fbem-27690	17	18	placed	place	VERB
fbem-27690	17	19	seventh	seventh	ADV
fbem-27690	17	20	out	out	ADP
fbem-27690	17	21	of	of	ADP
fbem-27690	17	22	691	691	NUM
fbem-27690	17	23	cities	city	NOUN
fbem-27690	17	24	nationwide	nationwide	ADV
fbem-27690	17	25	as	as	ADP
fbem-27690	17	26	to	to	ADP
fbem-27690	17	27	the	the	DET
fbem-27690	17	28	amount	amount	NOUN
fbem-27690	17	29	of	of	ADP
fbem-27690	17	30	business	business	NOUN
fbem-27690	17	31	using	use	VERB
fbem-27690	17	32	expedited	expedite	VERB
fbem-27690	17	33	delivery	delivery	NOUN
fbem-27690	17	34	.	.	PUNCT
fbem-27690	18	1	as	as	SCONJ
fbem-27690	18	2	disclosed	disclose	VERB
fbem-27690	18	3	by	by	ADP
fbem-27690	18	4	the	the	DET
fbem-27690	18	5	government	government	NOUN
fbem-27690	18	6	information	information	NOUN
fbem-27690	18	7	disclosure	disclosure	NOUN
fbem-27690	18	8	of	of	ADP
fbem-27690	18	9	dongguan	dongguan	PROPN
fbem-27690	18	10	postal	postal	PROPN
fbem-27690	18	11	administration	administration	PROPN
fbem-27690	18	12	,	,	PUNCT
fbem-27690	18	13	the	the	DET
fbem-27690	18	14	annual	annual	ADJ
fbem-27690	18	15	logistics	logistic	NOUN
fbem-27690	18	16	business	business	NOUN
fbem-27690	18	17	in	in	ADP
fbem-27690	18	18	2023	2023	NUM
fbem-27690	18	19	totaled	total	VERB
fbem-27690	18	20	343,032,000	343,032,000	NUM
fbem-27690	18	21	pieces	piece	NOUN
fbem-27690	18	22	,	,	PUNCT
fbem-27690	18	23	and	and	CCONJ
fbem-27690	18	24	the	the	DET
fbem-27690	18	25	establishment	establishment	NOUN
fbem-27690	18	26	of	of	ADP
fbem-27690	18	27	3,653	3,653	NUM
fbem-27690	18	28	terminal	terminal	ADJ
fbem-27690	18	29	logistics	logistic	NOUN
fbem-27690	18	30	was	be	AUX
fbem-27690	18	31	approved	approve	VERB
fbem-27690	18	32	.	.	PUNCT
fbem-27690	19	1	one	one	NUM
fbem-27690	19	2	of	of	ADP
fbem-27690	19	3	the	the	DET
fbem-27690	19	4	key	key	ADJ
fbem-27690	19	5	economic	economic	ADJ
fbem-27690	19	6	pillars	pillar	NOUN
fbem-27690	19	7	supporting	support	VERB
fbem-27690	19	8	dongguan	dongguan	PROPN
fbem-27690	19	9	's	's	PART
fbem-27690	19	10	economic	economic	ADJ
fbem-27690	19	11	growth	growth	NOUN
fbem-27690	19	12	is	be	AUX
fbem-27690	19	13	the	the	DET
fbem-27690	19	14	field	field	NOUN
fbem-27690	19	15	of	of	ADP
fbem-27690	19	16	logistics	logistic	NOUN
fbem-27690	19	17	.	.	PUNCT
fbem-27690	20	1	thus	thus	ADV
fbem-27690	20	2	,	,	PUNCT
fbem-27690	20	3	it	it	PRON
fbem-27690	20	4	is	be	AUX
fbem-27690	20	5	of	of	ADP
fbem-27690	20	6	considerable	considerable	ADJ
fbem-27690	20	7	research	research	NOUN
fbem-27690	20	8	importance	importance	NOUN
fbem-27690	20	9	to	to	PART
fbem-27690	20	10	improve	improve	VERB
fbem-27690	20	11	the	the	DET
fbem-27690	20	12	dongguan	dongguan	PROPN
fbem-27690	20	13	logistics	logistics	PROPN
fbem-27690	20	14	industry	industry	NOUN
fbem-27690	20	15	's	's	PART
fbem-27690	20	16	service	service	NOUN
fbem-27690	20	17	quality	quality	NOUN
fbem-27690	20	18	,	,	PUNCT
fbem-27690	20	19	which	which	PRON
fbem-27690	20	20	will	will	AUX
fbem-27690	20	21	increase	increase	VERB
fbem-27690	20	22	the	the	DET
fbem-27690	20	23	industry	industry	NOUN
fbem-27690	20	24	's	's	PART
fbem-27690	20	25	core	core	NOUN
fbem-27690	20	26	competitiveness	competitiveness	NOUN
fbem-27690	20	27	.	.	PUNCT
fbem-27690	21	1	the	the	DET
fbem-27690	21	2	logistics	logistic	NOUN
fbem-27690	21	3	industry	industry	NOUN
fbem-27690	21	4	is	be	AUX
fbem-27690	21	5	within	within	ADP
fbem-27690	21	6	the	the	DET
fbem-27690	21	7	service	service	NOUN
fbem-27690	21	8	industry	industry	NOUN
fbem-27690	21	9	category	category	NOUN
fbem-27690	21	10	,	,	PUNCT
fbem-27690	21	11	because	because	SCONJ
fbem-27690	21	12	the	the	DET
fbem-27690	21	13	degree	degree	NOUN
fbem-27690	21	14	of	of	ADP
fbem-27690	21	15	service	service	NOUN
fbem-27690	21	16	quality	quality	NOUN
fbem-27690	21	17	directly	directly	ADV
fbem-27690	21	18	affects	affect	VERB
fbem-27690	21	19	logistics	logistic	NOUN
fbem-27690	21	20	companies	company	NOUN
fbem-27690	21	21	'	'	PART
fbem-27690	21	22	financial	financial	ADJ
fbem-27690	21	23	performance	performance	NOUN
fbem-27690	21	24	and	and	CCONJ
fbem-27690	21	25	market	market	NOUN
fbem-27690	21	26	competitiveness	competitiveness	NOUN
fbem-27690	21	27	.	.	PUNCT
fbem-27690	22	1	according	accord	VERB
fbem-27690	22	2	to	to	ADP
fbem-27690	22	3	yao	yao	PROPN
fbem-27690	22	4	-	-	PUNCT
fbem-27690	22	5	te	te	PROPN
fbem-27690	22	6	(	(	PUNCT
fbem-27690	22	7	2021	2021	NUM
fbem-27690	22	8	)	)	PUNCT
fbem-27690	22	9	,	,	PUNCT
fbem-27690	22	10	the	the	DET
fbem-27690	22	11	cost	cost	NOUN
fbem-27690	22	12	of	of	ADP
fbem-27690	22	13	terminal	terminal	ADJ
fbem-27690	22	14	logistics	logistic	NOUN
fbem-27690	22	15	distribution	distribution	NOUN
fbem-27690	22	16	can	can	AUX
fbem-27690	22	17	reach	reach	VERB
fbem-27690	22	18	30	30	NUM
fbem-27690	22	19	%	%	NOUN
fbem-27690	22	20	of	of	ADP
fbem-27690	22	21	the	the	DET
fbem-27690	22	22	overall	overall	ADJ
fbem-27690	22	23	cost	cost	NOUN
fbem-27690	22	24	of	of	ADP
fbem-27690	22	25	logistics	logistic	NOUN
fbem-27690	22	26	.	.	PUNCT
fbem-27690	23	1	as	as	ADP
fbem-27690	23	2	a	a	DET
fbem-27690	23	3	result	result	NOUN
fbem-27690	23	4	,	,	PUNCT
fbem-27690	23	5	the	the	DET
fbem-27690	23	6	field	field	NOUN
fbem-27690	23	7	of	of	ADP
fbem-27690	23	8	logistics	logistic	NOUN
fbem-27690	23	9	has	have	AUX
fbem-27690	23	10	emerged	emerge	VERB
fbem-27690	23	11	as	as	ADP
fbem-27690	23	12	a	a	DET
fbem-27690	23	13	critical	critical	ADJ
fbem-27690	23	14	phase	phase	NOUN
fbem-27690	23	15	in	in	ADP
fbem-27690	23	16	the	the	DET
fbem-27690	23	17	expansion	expansion	NOUN
fbem-27690	23	18	of	of	ADP
fbem-27690	23	19	the	the	DET
fbem-27690	23	20	logistics	logistic	NOUN
fbem-27690	23	21	and	and	CCONJ
fbem-27690	23	22	ecommerce	ecommerce	NOUN
fbem-27690	23	23	sectors	sector	NOUN
fbem-27690	23	24	(	(	PUNCT
fbem-27690	23	25	sugiyama	sugiyama	NOUN
fbem-27690	23	26	,	,	PUNCT
fbem-27690	23	27	2019	2019	NUM
fbem-27690	23	28	)	)	PUNCT
fbem-27690	23	29	.	.	PUNCT
fbem-27690	24	1	terminal	terminal	ADJ
fbem-27690	24	2	logistics	logistic	NOUN
fbem-27690	24	3	becomes	become	VERB
fbem-27690	24	4	the	the	DET
fbem-27690	24	5	most	most	ADV
fbem-27690	24	6	important	important	ADJ
fbem-27690	24	7	aspect	aspect	NOUN
fbem-27690	24	8	of	of	ADP
fbem-27690	24	9	the	the	DET
fbem-27690	24	10	entire	entire	ADJ
fbem-27690	24	11	logistics	logistic	NOUN
fbem-27690	24	12	and	and	CCONJ
fbem-27690	24	13	distribution	distribution	NOUN
fbem-27690	24	14	process	process	NOUN
fbem-27690	24	15	only	only	ADV
fbem-27690	24	16	the	the	DET
fbem-27690	24	17	"	"	PUNCT
fbem-27690	24	18	last	last	ADJ
fbem-27690	24	19	kilometer	kilometer	NOUN
fbem-27690	24	20	"	"	PUNCT
fbem-27690	24	21	in	in	ADP
fbem-27690	24	22	communication	communication	NOUN
fbem-27690	24	23	with	with	ADP
fbem-27690	24	24	clients	client	NOUN
fbem-27690	24	25	,	,	PUNCT
fbem-27690	24	26	and	and	CCONJ
fbem-27690	24	27	it	it	PRON
fbem-27690	24	28	is	be	AUX
fbem-27690	24	29	a	a	DET
fbem-27690	24	30	kind	kind	NOUN
fbem-27690	24	31	of	of	ADP
fbem-27690	24	32	logistics	logistic	NOUN
fbem-27690	24	33	activity	activity	NOUN
fbem-27690	24	34	that	that	PRON
fbem-27690	24	35	takes	take	VERB
fbem-27690	24	36	the	the	DET
fbem-27690	24	37	end	end	NOUN
fbem-27690	24	38	customer	customer	NOUN
fbem-27690	24	39	as	as	ADP
fbem-27690	24	40	the	the	DET
fbem-27690	24	41	direct	direct	ADJ
fbem-27690	24	42	service	service	NOUN
fbem-27690	24	43	object	object	NOUN
fbem-27690	24	44	.	.	PUNCT
fbem-27690	25	1	from	from	ADP
fbem-27690	25	2	the	the	DET
fbem-27690	25	3	perspective	perspective	NOUN
fbem-27690	25	4	of	of	ADP
fbem-27690	25	5	the	the	DET
fbem-27690	25	6	demand	demand	NOUN
fbem-27690	25	7	side	side	NOUN
fbem-27690	25	8	,	,	PUNCT
fbem-27690	25	9	each	each	PRON
fbem-27690	25	10	of	of	ADP
fbem-27690	25	11	person	person	NOUN
fbem-27690	25	12	in	in	ADP
fbem-27690	25	13	dongguan	dongguan	PROPN
fbem-27690	25	14	is	be	AUX
fbem-27690	25	15	a	a	DET
fbem-27690	25	16	consumer	consumer	NOUN
fbem-27690	25	17	,	,	PUNCT
fbem-27690	25	18	which	which	PRON
fbem-27690	25	19	is	be	AUX
fbem-27690	25	20	a	a	DET
fbem-27690	25	21	very	very	ADV
fbem-27690	25	22	large	large	ADJ
fbem-27690	25	23	group	group	NOUN
fbem-27690	25	24	,	,	PUNCT
fbem-27690	25	25	because	because	SCONJ
fbem-27690	25	26	each	each	DET
fbem-27690	25	27	consumer	consumer	NOUN
fbem-27690	25	28	has	have	VERB
fbem-27690	25	29	different	different	ADJ
fbem-27690	25	30	consumer	consumer	NOUN
fbem-27690	25	31	demands	demand	NOUN
fbem-27690	25	32	,	,	PUNCT
fbem-27690	25	33	and	and	CCONJ
fbem-27690	25	34	some	some	DET
fbem-27690	25	35	customers	customer	NOUN
fbem-27690	25	36	focus	focus	VERB
fbem-27690	25	37	more	more	ADV
fbem-27690	25	38	on	on	ADP
fbem-27690	25	39	the	the	DET
fbem-27690	25	40	thoughtfulness	thoughtfulness	NOUN
fbem-27690	25	41	of	of	ADP
fbem-27690	25	42	the	the	DET
fbem-27690	25	43	service	service	NOUN
fbem-27690	25	44	,	,	PUNCT
fbem-27690	25	45	while	while	SCONJ
fbem-27690	25	46	some	some	PRON
fbem-27690	25	47	focus	focus	VERB
fbem-27690	25	48	more	more	ADV
fbem-27690	25	49	on	on	ADP
fbem-27690	25	50	the	the	DET
fbem-27690	25	51	convenience	convenience	NOUN
fbem-27690	25	52	of	of	ADP
fbem-27690	25	53	the	the	DET
fbem-27690	25	54	service	service	NOUN
fbem-27690	25	55	.	.	PUNCT
fbem-27690	26	1	some	some	DET
fbem-27690	26	2	customers	customer	NOUN
fbem-27690	26	3	prefer	prefer	VERB
fbem-27690	26	4	home	home	NOUN
fbem-27690	26	5	delivery	delivery	NOUN
fbem-27690	26	6	,	,	PUNCT
fbem-27690	26	7	while	while	SCONJ
fbem-27690	26	8	others	other	NOUN
fbem-27690	26	9	prefer	prefer	VERB
fbem-27690	26	10	to	to	PART
fbem-27690	26	11	put	put	VERB
fbem-27690	26	12	their	their	PRON
fbem-27690	26	13	goods	good	NOUN
fbem-27690	26	14	in	in	ADP
fbem-27690	26	15	express	express	ADJ
fbem-27690	26	16	cabinets	cabinet	NOUN
fbem-27690	26	17	or	or	CCONJ
fbem-27690	26	18	post	post	NOUN
fbem-27690	26	19	stations	station	NOUN
fbem-27690	26	20	due	due	ADP
fbem-27690	26	21	to	to	ADP
fbem-27690	26	22	time	time	NOUN
fbem-27690	26	23	constraints	constraint	NOUN
fbem-27690	26	24	.	.	PUNCT
fbem-27690	27	1	therefore	therefore	ADV
fbem-27690	27	2	,	,	PUNCT
fbem-27690	27	3	even	even	ADV
fbem-27690	27	4	if	if	SCONJ
fbem-27690	27	5	the	the	DET
fbem-27690	27	6	service	service	NOUN
fbem-27690	27	7	is	be	AUX
fbem-27690	27	8	the	the	DET
fbem-27690	27	9	same	same	ADJ
fbem-27690	27	10	,	,	PUNCT
fbem-27690	27	11	various	various	ADJ
fbem-27690	27	12	customers	customer	NOUN
fbem-27690	27	13	would	would	AUX
fbem-27690	27	14	perceive	perceive	VERB
fbem-27690	27	15	it	it	PRON
fbem-27690	27	16	differently	differently	ADV
fbem-27690	27	17	.	.	PUNCT
fbem-27690	28	1	309	309	NUM
fbem-27690	28	2	building	build	VERB
fbem-27690	28	3	high	high	ADJ
fbem-27690	28	4	-	-	PUNCT
fbem-27690	28	5	quality	quality	NOUN
fbem-27690	28	6	terminal	terminal	ADJ
fbem-27690	28	7	logistics	logistic	NOUN
fbem-27690	28	8	services	service	NOUN
fbem-27690	28	9	requires	require	VERB
fbem-27690	28	10	more	more	ADJ
fbem-27690	28	11	than	than	ADP
fbem-27690	28	12	just	just	ADV
fbem-27690	28	13	meeting	meet	VERB
fbem-27690	28	14	the	the	DET
fbem-27690	28	15	demands	demand	NOUN
fbem-27690	28	16	of	of	ADP
fbem-27690	28	17	cost	cost	NOUN
fbem-27690	28	18	-	-	PUNCT
fbem-27690	28	19	effectiveness	effectiveness	NOUN
fbem-27690	28	20	and	and	CCONJ
fbem-27690	28	21	efficiency	efficiency	NOUN
fbem-27690	28	22	,	,	PUNCT
fbem-27690	28	23	but	but	CCONJ
fbem-27690	28	24	also	also	ADV
fbem-27690	28	25	taking	take	VERB
fbem-27690	28	26	into	into	ADP
fbem-27690	28	27	account	account	NOUN
fbem-27690	28	28	the	the	DET
fbem-27690	28	29	needs	need	NOUN
fbem-27690	28	30	of	of	ADP
fbem-27690	28	31	consumers	consumer	NOUN
fbem-27690	28	32	"	"	PUNCT
fbem-27690	28	33	because	because	SCONJ
fbem-27690	28	34	quality	quality	NOUN
fbem-27690	28	35	comes	come	VERB
fbem-27690	28	36	from	from	ADP
fbem-27690	28	37	customer	customer	NOUN
fbem-27690	28	38	demand	demand	NOUN
fbem-27690	28	39	"	"	PUNCT
fbem-27690	28	40	(	(	PUNCT
fbem-27690	28	41	juran	juran	NOUN
fbem-27690	28	42	,	,	PUNCT
fbem-27690	28	43	2003	2003	NUM
fbem-27690	28	44	)	)	PUNCT
fbem-27690	28	45	.	.	PUNCT
fbem-27690	29	1	in	in	ADP
fbem-27690	29	2	the	the	DET
fbem-27690	29	3	end	end	NOUN
fbem-27690	29	4	,	,	PUNCT
fbem-27690	29	5	logistics	logistic	NOUN
fbem-27690	29	6	companies	company	NOUN
fbem-27690	29	7	strive	strive	VERB
fbem-27690	29	8	for	for	ADP
fbem-27690	29	9	constant	constant	ADJ
fbem-27690	29	10	enhancement	enhancement	NOUN
fbem-27690	29	11	of	of	ADP
fbem-27690	29	12	service	service	NOUN
fbem-27690	29	13	quality	quality	NOUN
fbem-27690	29	14	,	,	PUNCT
fbem-27690	29	15	and	and	CCONJ
fbem-27690	29	16	should	should	AUX
fbem-27690	29	17	be	be	AUX
fbem-27690	29	18	oriented	orient	VERB
fbem-27690	29	19	about	about	ADP
fbem-27690	29	20	consumer	consumer	NOUN
fbem-27690	29	21	demand	demand	NOUN
fbem-27690	29	22	,	,	PUNCT
fbem-27690	29	23	through	through	ADP
fbem-27690	29	24	the	the	DET
fbem-27690	29	25	study	study	NOUN
fbem-27690	29	26	of	of	ADP
fbem-27690	29	27	consumer	consumer	NOUN
fbem-27690	29	28	concerns	concern	NOUN
fbem-27690	29	29	about	about	ADP
fbem-27690	29	30	the	the	DET
fbem-27690	29	31	logistics	logistic	NOUN
fbem-27690	29	32	service	service	NOUN
fbem-27690	29	33	demand	demand	NOUN
fbem-27690	29	34	points	point	VERB
fbem-27690	29	35	to	to	PART
fbem-27690	29	36	raise	raise	VERB
fbem-27690	29	37	consumer	consumer	NOUN
fbem-27690	29	38	satisfaction	satisfaction	NOUN
fbem-27690	29	39	with	with	ADP
fbem-27690	29	40	the	the	DET
fbem-27690	29	41	terminal	terminal	NOUN
fbem-27690	29	42	's	's	PART
fbem-27690	29	43	operations	operation	NOUN
fbem-27690	29	44	,	,	PUNCT
fbem-27690	29	45	which	which	PRON
fbem-27690	29	46	will	will	AUX
fbem-27690	29	47	increase	increase	VERB
fbem-27690	29	48	their	their	PRON
fbem-27690	29	49	propensity	propensity	NOUN
fbem-27690	29	50	to	to	PART
fbem-27690	29	51	make	make	VERB
fbem-27690	29	52	another	another	DET
fbem-27690	29	53	purchase	purchase	NOUN
fbem-27690	29	54	.	.	PUNCT
fbem-27690	30	1	however	however	ADV
fbem-27690	30	2	,	,	PUNCT
fbem-27690	30	3	as	as	ADP
fbem-27690	30	4	of	of	ADP
fbem-27690	30	5	now	now	ADV
fbem-27690	30	6	,	,	PUNCT
fbem-27690	30	7	there	there	PRON
fbem-27690	30	8	are	be	VERB
fbem-27690	30	9	problems	problem	NOUN
fbem-27690	30	10	such	such	ADJ
fbem-27690	30	11	as	as	ADP
fbem-27690	30	12	unsound	unsound	ADJ
fbem-27690	30	13	service	service	NOUN
fbem-27690	30	14	system	system	NOUN
fbem-27690	30	15	and	and	CCONJ
fbem-27690	30	16	imperfect	imperfect	ADJ
fbem-27690	30	17	development	development	NOUN
fbem-27690	30	18	content	content	NOUN
fbem-27690	30	19	in	in	ADP
fbem-27690	30	20	terminal	terminal	ADJ
fbem-27690	30	21	logistics	logistic	NOUN
fbem-27690	30	22	.	.	PUNCT
fbem-27690	31	1	additionally	additionally	ADV
fbem-27690	31	2	,	,	PUNCT
fbem-27690	31	3	research	research	NOUN
fbem-27690	31	4	on	on	ADP
fbem-27690	31	5	specialized	specialized	ADJ
fbem-27690	31	6	logistics	logistic	NOUN
fbem-27690	31	7	sectors	sector	NOUN
fbem-27690	31	8	like	like	ADP
fbem-27690	31	9	terminal	terminal	ADJ
fbem-27690	31	10	logistics	logistic	NOUN
fbem-27690	31	11	is	be	AUX
fbem-27690	31	12	very	very	ADV
fbem-27690	31	13	lacking	lacking	ADJ
fbem-27690	31	14	(	(	PUNCT
fbem-27690	31	15	jiang	jiang	PROPN
fbem-27690	31	16	,	,	PUNCT
fbem-27690	31	17	2021	2021	NUM
fbem-27690	31	18	)	)	PUNCT
fbem-27690	31	19	.	.	PUNCT
fbem-27690	32	1	if	if	SCONJ
fbem-27690	32	2	the	the	DET
fbem-27690	32	3	solution	solution	NOUN
fbem-27690	32	4	is	be	AUX
fbem-27690	32	5	not	not	PART
fbem-27690	32	6	sought	seek	VERB
fbem-27690	32	7	as	as	ADV
fbem-27690	32	8	soon	soon	ADV
fbem-27690	32	9	as	as	ADP
fbem-27690	32	10	possible	possible	ADJ
fbem-27690	32	11	,	,	PUNCT
fbem-27690	32	12	it	it	PRON
fbem-27690	32	13	will	will	AUX
fbem-27690	32	14	lay	lay	VERB
fbem-27690	32	15	a	a	DET
fbem-27690	32	16	larger	large	ADJ
fbem-27690	32	17	hidden	hide	VERB
fbem-27690	32	18	danger	danger	NOUN
fbem-27690	32	19	for	for	ADP
fbem-27690	32	20	the	the	DET
fbem-27690	32	21	industry	industry	NOUN
fbem-27690	32	22	's	's	PART
fbem-27690	32	23	overall	overall	ADJ
fbem-27690	32	24	future	future	ADJ
fbem-27690	32	25	growth	growth	NOUN
fbem-27690	32	26	.	.	PUNCT
fbem-27690	33	1	therefore	therefore	ADV
fbem-27690	33	2	,	,	PUNCT
fbem-27690	33	3	the	the	DET
fbem-27690	33	4	study	study	NOUN
fbem-27690	33	5	about	about	ADP
fbem-27690	33	6	terminal	terminal	ADJ
fbem-27690	33	7	logistics	logistic	NOUN
fbem-27690	33	8	services	service	NOUN
fbem-27690	33	9	in	in	ADP
fbem-27690	33	10	dongguan	dongguan	PROPN
fbem-27690	33	11	city	city	PROPN
fbem-27690	33	12	has	have	VERB
fbem-27690	33	13	representative	representative	ADJ
fbem-27690	33	14	practical	practical	ADJ
fbem-27690	33	15	significance	significance	NOUN
fbem-27690	33	16	.	.	PUNCT
fbem-27690	34	1	in	in	ADP
fbem-27690	34	2	summary	summary	NOUN
fbem-27690	34	3	,	,	PUNCT
fbem-27690	34	4	dongguan	dongguan	PROPN
fbem-27690	34	5	logistics	logistics	PROPN
fbem-27690	34	6	industry	industry	PROPN
fbem-27690	34	7	terminal	terminal	NOUN
fbem-27690	34	8	logistics	logistic	NOUN
fbem-27690	34	9	has	have	VERB
fbem-27690	34	10	an	an	DET
fbem-27690	34	11	important	important	ADJ
fbem-27690	34	12	economic	economic	ADJ
fbem-27690	34	13	research	research	NOUN
fbem-27690	34	14	value	value	NOUN
fbem-27690	34	15	,	,	PUNCT
fbem-27690	34	16	and	and	CCONJ
fbem-27690	34	17	the	the	DET
fbem-27690	34	18	current	current	ADJ
fbem-27690	34	19	academic	academic	ADJ
fbem-27690	34	20	research	research	NOUN
fbem-27690	34	21	on	on	ADP
fbem-27690	34	22	terminal	terminal	ADJ
fbem-27690	34	23	logistics	logistic	NOUN
fbem-27690	34	24	is	be	AUX
fbem-27690	34	25	less	less	ADJ
fbem-27690	34	26	,	,	PUNCT
fbem-27690	34	27	since	since	SCONJ
fbem-27690	34	28	client	client	NOUN
fbem-27690	34	29	demand	demand	NOUN
fbem-27690	34	30	and	and	CCONJ
fbem-27690	34	31	the	the	DET
fbem-27690	34	32	logistics	logistic	NOUN
fbem-27690	34	33	enterprise	enterprise	NOUN
fbem-27690	34	34	's	's	PART
fbem-27690	34	35	service	service	NOUN
fbem-27690	34	36	quality	quality	NOUN
fbem-27690	34	37	are	be	AUX
fbem-27690	34	38	the	the	DET
fbem-27690	34	39	construction	construction	NOUN
fbem-27690	34	40	's	's	PART
fbem-27690	34	41	main	main	ADJ
fbem-27690	34	42	priorities	priority	NOUN
fbem-27690	34	43	.	.	PUNCT
fbem-27690	35	1	considering	consider	VERB
fbem-27690	35	2	the	the	DET
fbem-27690	35	3	aforementioned	aforementione	VERB
fbem-27690	35	4	,	,	PUNCT
fbem-27690	35	5	the	the	DET
fbem-27690	35	6	research	research	NOUN
fbem-27690	35	7	evaluated	evaluate	VERB
fbem-27690	35	8	the	the	DET
fbem-27690	35	9	dongguan	dongguan	PROPN
fbem-27690	35	10	terminal	terminal	PROPN
fbem-27690	35	11	logistics	logistics	PROPN
fbem-27690	35	12	service	service	NOUN
fbem-27690	35	13	quality	quality	NOUN
fbem-27690	35	14	using	use	VERB
fbem-27690	35	15	servqual	servqual	ADJ
fbem-27690	35	16	model	model	NOUN
fbem-27690	35	17	.	.	PUNCT
fbem-27690	36	1	it	it	PRON
fbem-27690	36	2	was	be	AUX
fbem-27690	36	3	constructed	construct	VERB
fbem-27690	36	4	to	to	PART
fbem-27690	36	5	fit	fit	VERB
fbem-27690	36	6	the	the	DET
fbem-27690	36	7	dongguan	dongguan	PROPN
fbem-27690	36	8	terminal	terminal	PROPN
fbem-27690	36	9	logistics	logistic	NOUN
fbem-27690	36	10	assessment	assessment	NOUN
fbem-27690	36	11	of	of	ADP
fbem-27690	36	12	service	service	NOUN
fbem-27690	36	13	quality	quality	NOUN
fbem-27690	36	14	and	and	CCONJ
fbem-27690	36	15	ongoing	ongoing	ADJ
fbem-27690	36	16	development	development	NOUN
fbem-27690	36	17	of	of	ADP
fbem-27690	36	18	the	the	DET
fbem-27690	36	19	new	new	ADJ
fbem-27690	36	20	model	model	NOUN
fbem-27690	36	21	to	to	PART
fbem-27690	36	22	assist	assist	VERB
fbem-27690	36	23	the	the	DET
fbem-27690	36	24	industry	industry	NOUN
fbem-27690	36	25	in	in	ADP
fbem-27690	36	26	raising	raise	VERB
fbem-27690	36	27	customer	customer	NOUN
fbem-27690	36	28	happiness	happiness	NOUN
fbem-27690	36	29	and	and	CCONJ
fbem-27690	36	30	service	service	NOUN
fbem-27690	36	31	quality	quality	NOUN
fbem-27690	36	32	,	,	PUNCT
fbem-27690	36	33	which	which	PRON
fbem-27690	36	34	will	will	AUX
fbem-27690	36	35	boost	boost	VERB
fbem-27690	36	36	consumer	consumer	NOUN
fbem-27690	36	37	loyalty	loyalty	NOUN
fbem-27690	36	38	and	and	CCONJ
fbem-27690	36	39	repurchase	repurchase	NOUN
fbem-27690	36	40	intent	intent	NOUN
fbem-27690	36	41	.	.	PUNCT
fbem-27690	37	1	1.2	1.2	NUM
fbem-27690	37	2	.	.	PUNCT
fbem-27690	37	3	statement	statement	NOUN
fbem-27690	37	4	of	of	ADP
fbem-27690	37	5	the	the	DET
fbem-27690	37	6	problem	problem	NOUN
fbem-27690	37	7	the	the	DET
fbem-27690	37	8	research	research	NOUN
fbem-27690	37	9	assessed	assess	VERB
fbem-27690	37	10	the	the	DET
fbem-27690	37	11	dongguan	dongguan	PROPN
fbem-27690	37	12	terminal	terminal	PROPN
fbem-27690	37	13	logistics	logistics	PROPN
fbem-27690	37	14	service	service	NOUN
fbem-27690	37	15	quality	quality	NOUN
fbem-27690	37	16	using	use	VERB
fbem-27690	37	17	servqual	servqual	ADJ
fbem-27690	37	18	model	model	NOUN
fbem-27690	37	19	.	.	PUNCT
fbem-27690	38	1	the	the	DET
fbem-27690	38	2	research	research	NOUN
fbem-27690	38	3	especially	especially	ADV
fbem-27690	38	4	aimed	aim	VERB
fbem-27690	38	5	to	to	PART
fbem-27690	38	6	respond	respond	VERB
fbem-27690	38	7	to	to	ADP
fbem-27690	38	8	the	the	DET
fbem-27690	38	9	following	follow	VERB
fbem-27690	38	10	queries	query	NOUN
fbem-27690	38	11	.	.	PUNCT
fbem-27690	39	1	(	(	PUNCT
fbem-27690	39	2	1	1	X
fbem-27690	39	3	)	)	PUNCT
fbem-27690	39	4	what	what	PRON
fbem-27690	39	5	are	be	AUX
fbem-27690	39	6	the	the	DET
fbem-27690	39	7	types	type	NOUN
fbem-27690	39	8	of	of	ADP
fbem-27690	39	9	terminal	terminal	ADJ
fbem-27690	39	10	delivery	delivery	NOUN
fbem-27690	39	11	in	in	ADP
fbem-27690	39	12	dongguan	dongguan	PROPN
fbem-27690	39	13	china	china	PROPN
fbem-27690	39	14	?	?	PUNCT
fbem-27690	40	1	(	(	PUNCT
fbem-27690	40	2	home	home	NOUN
fbem-27690	40	3	delivery	delivery	NOUN
fbem-27690	40	4	,	,	PUNCT
fbem-27690	40	5	self	self	NOUN
fbem-27690	40	6	-	-	PUNCT
fbem-27690	40	7	service	service	NOUN
fbem-27690	40	8	pick	pick	NOUN
fbem-27690	40	9	up	up	ADP
fbem-27690	40	10	container	container	NOUN
fbem-27690	40	11	,	,	PUNCT
fbem-27690	40	12	post	post	NOUN
fbem-27690	40	13	office	office	NOUN
fbem-27690	40	14	)	)	PUNCT
fbem-27690	40	15	(	(	PUNCT
fbem-27690	40	16	2	2	X
fbem-27690	40	17	)	)	PUNCT
fbem-27690	40	18	what	what	PRON
fbem-27690	40	19	is	be	AUX
fbem-27690	40	20	the	the	DET
fbem-27690	40	21	current	current	ADJ
fbem-27690	40	22	level	level	NOUN
fbem-27690	40	23	of	of	ADP
fbem-27690	40	24	the	the	DET
fbem-27690	40	25	expected	expect	VERB
fbem-27690	40	26	service	service	NOUN
fbem-27690	40	27	quality	quality	NOUN
fbem-27690	40	28	from	from	ADP
fbem-27690	40	29	five	five	NUM
fbem-27690	40	30	dimension	dimension	NOUN
fbem-27690	40	31	(	(	PUNCT
fbem-27690	40	32	tangibility	tangibility	NOUN
fbem-27690	40	33	;	;	PUNCT
fbem-27690	40	34	reliability	reliability	NOUN
fbem-27690	40	35	;	;	PUNCT
fbem-27690	40	36	responsiveness	responsiveness	NOUN
fbem-27690	40	37	;	;	PUNCT
fbem-27690	40	38	assurance	assurance	NOUN
fbem-27690	40	39	;	;	PUNCT
fbem-27690	40	40	and	and	CCONJ
fbem-27690	40	41	empathy	empathy	NOUN
fbem-27690	40	42	)	)	PUNCT
fbem-27690	40	43	based	base	VERB
fbem-27690	40	44	on	on	ADP
fbem-27690	40	45	servqual	servqual	ADJ
fbem-27690	40	46	model	model	NOUN
fbem-27690	40	47	in	in	ADP
fbem-27690	40	48	dongguan	dongguan	PROPN
fbem-27690	40	49	china	china	PROPN
fbem-27690	40	50	as	as	SCONJ
fbem-27690	40	51	assessed	assess	VERB
fbem-27690	40	52	by	by	ADP
fbem-27690	40	53	the	the	DET
fbem-27690	40	54	three	three	NUM
fbem-27690	40	55	groups	group	NOUN
fbem-27690	40	56	of	of	ADP
fbem-27690	40	57	respondents	respondent	NOUN
fbem-27690	40	58	(	(	PUNCT
fbem-27690	40	59	home	home	NOUN
fbem-27690	40	60	delivery	delivery	NOUN
fbem-27690	40	61	,	,	PUNCT
fbem-27690	40	62	self	self	NOUN
fbem-27690	40	63	-	-	PUNCT
fbem-27690	40	64	service	service	NOUN
fbem-27690	40	65	pickup	pickup	NOUN
fbem-27690	40	66	container	container	NOUN
fbem-27690	40	67	,	,	PUNCT
fbem-27690	40	68	post	post	NOUN
fbem-27690	40	69	office	office	NOUN
fbem-27690	40	70	)	)	PUNCT
fbem-27690	40	71	?	?	PUNCT
fbem-27690	41	1	(	(	PUNCT
fbem-27690	41	2	3	3	X
fbem-27690	41	3	)	)	PUNCT
fbem-27690	41	4	are	be	AUX
fbem-27690	41	5	their	their	PRON
fbem-27690	41	6	significant	significant	ADJ
fbem-27690	41	7	differences	difference	NOUN
fbem-27690	41	8	in	in	ADP
fbem-27690	41	9	the	the	DET
fbem-27690	41	10	responses	response	NOUN
fbem-27690	41	11	among	among	ADP
fbem-27690	41	12	the	the	DET
fbem-27690	41	13	three	three	NUM
fbem-27690	41	14	(	(	PUNCT
fbem-27690	41	15	3	3	NUM
fbem-27690	41	16	)	)	PUNCT
fbem-27690	41	17	groups	group	NOUN
fbem-27690	41	18	of	of	ADP
fbem-27690	41	19	respondents	respondent	NOUN
fbem-27690	41	20	(	(	PUNCT
fbem-27690	41	21	home	home	NOUN
fbem-27690	41	22	delivery	delivery	NOUN
fbem-27690	41	23	,	,	PUNCT
fbem-27690	41	24	selfservice	selfservice	NOUN
fbem-27690	41	25	pick	pick	VERB
fbem-27690	41	26	up	up	ADP
fbem-27690	41	27	container	container	NOUN
fbem-27690	41	28	,	,	PUNCT
fbem-27690	41	29	post	post	NOUN
fbem-27690	41	30	office	office	NOUN
fbem-27690	41	31	)	)	PUNCT
fbem-27690	41	32	on	on	ADP
fbem-27690	41	33	expectedservice	expectedservice	NOUN
fbem-27690	41	34	quality	quality	NOUN
fbem-27690	41	35	in	in	ADP
fbem-27690	41	36	dongguan	dongguan	PROPN
fbem-27690	41	37	china	china	PROPN
fbem-27690	41	38	?	?	PUNCT
fbem-27690	42	1	(	(	PUNCT
fbem-27690	42	2	4	4	X
fbem-27690	42	3	)	)	PUNCT
fbem-27690	42	4	what	what	PRON
fbem-27690	42	5	is	be	AUX
fbem-27690	42	6	the	the	DET
fbem-27690	42	7	current	current	ADJ
fbem-27690	42	8	level	level	NOUN
fbem-27690	42	9	of	of	ADP
fbem-27690	42	10	the	the	DET
fbem-27690	42	11	perceived	perceive	VERB
fbem-27690	42	12	service	service	NOUN
fbem-27690	42	13	quality	quality	NOUN
fbem-27690	42	14	from	from	ADP
fbem-27690	42	15	five	five	NUM
fbem-27690	42	16	dimension	dimension	NOUN
fbem-27690	42	17	(	(	PUNCT
fbem-27690	42	18	tangibility	tangibility	NOUN
fbem-27690	42	19	;	;	PUNCT
fbem-27690	42	20	reliability	reliability	NOUN
fbem-27690	42	21	;	;	PUNCT
fbem-27690	42	22	responsiveness	responsiveness	NOUN
fbem-27690	42	23	;	;	PUNCT
fbem-27690	42	24	assurance	assurance	NOUN
fbem-27690	42	25	;	;	PUNCT
fbem-27690	42	26	and	and	CCONJ
fbem-27690	42	27	empathy	empathy	NOUN
fbem-27690	42	28	)	)	PUNCT
fbem-27690	42	29	based	base	VERB
fbem-27690	42	30	on	on	ADP
fbem-27690	42	31	servqual	servqual	ADJ
fbem-27690	42	32	model	model	NOUN
fbem-27690	42	33	in	in	ADP
fbem-27690	42	34	dongguan	dongguan	PROPN
fbem-27690	42	35	china	china	PROPN
fbem-27690	42	36	as	as	SCONJ
fbem-27690	42	37	assessed	assess	VERB
fbem-27690	42	38	by	by	ADP
fbem-27690	42	39	the	the	DET
fbem-27690	42	40	three	three	NUM
fbem-27690	42	41	groups	group	NOUN
fbem-27690	42	42	of	of	ADP
fbem-27690	42	43	respondents	respondent	NOUN
fbem-27690	42	44	(	(	PUNCT
fbem-27690	42	45	home	home	NOUN
fbem-27690	42	46	delivery	delivery	NOUN
fbem-27690	42	47	,	,	PUNCT
fbem-27690	42	48	self	self	NOUN
fbem-27690	42	49	-	-	PUNCT
fbem-27690	42	50	service	service	NOUN
fbem-27690	42	51	pickup	pickup	NOUN
fbem-27690	42	52	container	container	NOUN
fbem-27690	42	53	,	,	PUNCT
fbem-27690	42	54	post	post	NOUN
fbem-27690	42	55	office	office	NOUN
fbem-27690	42	56	)	)	PUNCT
fbem-27690	42	57	?	?	PUNCT
fbem-27690	43	1	(	(	PUNCT
fbem-27690	43	2	5	5	X
fbem-27690	43	3	)	)	PUNCT
fbem-27690	43	4	are	be	AUX
fbem-27690	43	5	there	there	PRON
fbem-27690	43	6	significant	significant	ADJ
fbem-27690	43	7	differences	difference	NOUN
fbem-27690	43	8	in	in	ADP
fbem-27690	43	9	the	the	DET
fbem-27690	43	10	responses	response	NOUN
fbem-27690	43	11	among	among	ADP
fbem-27690	43	12	the	the	DET
fbem-27690	43	13	three	three	NUM
fbem-27690	43	14	(	(	PUNCT
fbem-27690	43	15	3	3	NUM
fbem-27690	43	16	)	)	PUNCT
fbem-27690	43	17	groups	group	NOUN
fbem-27690	43	18	of	of	ADP
fbem-27690	43	19	respondents	respondent	NOUN
fbem-27690	43	20	(	(	PUNCT
fbem-27690	43	21	home	home	NOUN
fbem-27690	43	22	delivery	delivery	NOUN
fbem-27690	43	23	,	,	PUNCT
fbem-27690	43	24	selfservice	selfservice	NOUN
fbem-27690	43	25	pick	pick	VERB
fbem-27690	43	26	up	up	ADP
fbem-27690	43	27	container	container	NOUN
fbem-27690	43	28	,	,	PUNCT
fbem-27690	43	29	post	post	NOUN
fbem-27690	43	30	office	office	NOUN
fbem-27690	43	31	)	)	PUNCT
fbem-27690	43	32	on	on	ADP
fbem-27690	43	33	perceivedservice	perceivedservice	NOUN
fbem-27690	43	34	quality	quality	NOUN
fbem-27690	43	35	in	in	ADP
fbem-27690	43	36	dongguan	dongguan	PROPN
fbem-27690	43	37	china	china	PROPN
fbem-27690	43	38	?	?	PUNCT
fbem-27690	44	1	(	(	PUNCT
fbem-27690	44	2	6	6	NUM
fbem-27690	44	3	)	)	PUNCT
fbem-27690	44	4	is	be	AUX
fbem-27690	44	5	there	there	PRON
fbem-27690	44	6	a	a	DET
fbem-27690	44	7	correlation	correlation	NOUN
fbem-27690	44	8	between	between	ADP
fbem-27690	44	9	expected	expect	VERB
fbem-27690	44	10	-	-	PUNCT
fbem-27690	44	11	service	service	NOUN
fbem-27690	44	12	quality	quality	NOUN
fbem-27690	44	13	and	and	CCONJ
fbem-27690	44	14	perceived	perceive	VERB
fbem-27690	44	15	-	-	PUNCT
fbem-27690	44	16	service	service	NOUN
fbem-27690	44	17	quality	quality	NOUN
fbem-27690	44	18	in	in	ADP
fbem-27690	44	19	dongguan	dongguan	PROPN
fbem-27690	44	20	china	china	PROPN
fbem-27690	44	21	from	from	ADP
fbem-27690	44	22	the	the	DET
fbem-27690	44	23	perspective	perspective	NOUN
fbem-27690	44	24	of	of	ADP
fbem-27690	44	25	the	the	DET
fbem-27690	44	26	respondents	respondent	NOUN
fbem-27690	44	27	?	?	PUNCT
fbem-27690	45	1	(	(	PUNCT
fbem-27690	45	2	7	7	X
fbem-27690	45	3	)	)	PUNCT
fbem-27690	45	4	based	base	VERB
fbem-27690	45	5	on	on	ADP
fbem-27690	45	6	the	the	DET
fbem-27690	45	7	outcome	outcome	NOUN
fbem-27690	45	8	of	of	ADP
fbem-27690	45	9	the	the	DET
fbem-27690	45	10	study	study	NOUN
fbem-27690	45	11	,	,	PUNCT
fbem-27690	45	12	what	what	DET
fbem-27690	45	13	model	model	NOUN
fbem-27690	45	14	for	for	ADP
fbem-27690	45	15	service	service	NOUN
fbem-27690	45	16	quality	quality	NOUN
fbem-27690	45	17	can	can	AUX
fbem-27690	45	18	be	be	AUX
fbem-27690	45	19	proposed	propose	VERB
fbem-27690	45	20	?	?	PUNCT
fbem-27690	46	1	1.3	1.3	NUM
fbem-27690	46	2	.	.	PUNCT
fbem-27690	46	3	hypotheses	hypothesis	NOUN
fbem-27690	46	4	at	at	ADP
fbem-27690	46	5	0.05	0.05	NUM
fbem-27690	46	6	level	level	NOUN
fbem-27690	46	7	of	of	ADP
fbem-27690	46	8	significant	significant	ADJ
fbem-27690	46	9	difference	difference	NOUN
fbem-27690	46	10	the	the	DET
fbem-27690	46	11	following	follow	VERB
fbem-27690	46	12	null	null	ADJ
fbem-27690	46	13	hypotheses	hypothesis	NOUN
fbem-27690	46	14	were	be	AUX
fbem-27690	46	15	based	base	VERB
fbem-27690	46	16	.	.	PUNCT
fbem-27690	47	1	h01	h01	PROPN
fbem-27690	47	2	:	:	PUNCT
fbem-27690	47	3	there	there	PRON
fbem-27690	47	4	are	be	VERB
fbem-27690	47	5	no	no	DET
fbem-27690	47	6	significant	significant	ADJ
fbem-27690	47	7	differences	difference	NOUN
fbem-27690	47	8	in	in	ADP
fbem-27690	47	9	the	the	DET
fbem-27690	47	10	responses	response	NOUN
fbem-27690	47	11	among	among	ADP
fbem-27690	47	12	the	the	DET
fbem-27690	47	13	three	three	NUM
fbem-27690	47	14	groups	group	NOUN
fbem-27690	47	15	of	of	ADP
fbem-27690	47	16	respondents	respondent	NOUN
fbem-27690	47	17	(	(	PUNCT
fbem-27690	47	18	home	home	NOUN
fbem-27690	47	19	delivery	delivery	NOUN
fbem-27690	47	20	,	,	PUNCT
fbem-27690	47	21	selfservice	selfservice	NOUN
fbem-27690	47	22	pick	pick	VERB
fbem-27690	47	23	up	up	ADP
fbem-27690	47	24	container	container	NOUN
fbem-27690	47	25	,	,	PUNCT
fbem-27690	47	26	and	and	CCONJ
fbem-27690	47	27	post	post	VERB
fbem-27690	47	28	office	office	NOUN
fbem-27690	47	29	)	)	PUNCT
fbem-27690	47	30	as	as	SCONJ
fbem-27690	47	31	to	to	PART
fbem-27690	47	32	expectedservice	expectedservice	VERB
fbem-27690	47	33	quality	quality	NOUN
fbem-27690	47	34	.	.	PUNCT
fbem-27690	48	1	h02	h02	NOUN
fbem-27690	48	2	:	:	PUNCT
fbem-27690	48	3	there	there	PRON
fbem-27690	48	4	are	be	VERB
fbem-27690	48	5	no	no	DET
fbem-27690	48	6	significant	significant	ADJ
fbem-27690	48	7	differences	difference	NOUN
fbem-27690	48	8	in	in	ADP
fbem-27690	48	9	the	the	DET
fbem-27690	48	10	responses	response	NOUN
fbem-27690	48	11	among	among	ADP
fbem-27690	48	12	the	the	DET
fbem-27690	48	13	three	three	NUM
fbem-27690	48	14	groups	group	NOUN
fbem-27690	48	15	of	of	ADP
fbem-27690	48	16	respondents	respondent	NOUN
fbem-27690	48	17	(	(	PUNCT
fbem-27690	48	18	home	home	NOUN
fbem-27690	48	19	delivery	delivery	NOUN
fbem-27690	48	20	,	,	PUNCT
fbem-27690	48	21	selfservice	selfservice	NOUN
fbem-27690	48	22	pick	pick	VERB
fbem-27690	48	23	up	up	ADP
fbem-27690	48	24	container	container	NOUN
fbem-27690	48	25	,	,	PUNCT
fbem-27690	48	26	and	and	CCONJ
fbem-27690	48	27	post	post	VERB
fbem-27690	48	28	office	office	NOUN
fbem-27690	48	29	)	)	PUNCT
fbem-27690	48	30	as	as	SCONJ
fbem-27690	48	31	to	to	AUX
fbem-27690	48	32	perceivedservice	perceivedservice	VERB
fbem-27690	48	33	quality	quality	NOUN
fbem-27690	48	34	.	.	PUNCT
fbem-27690	49	1	h03	h03	NOUN
fbem-27690	49	2	:	:	PUNCT
fbem-27690	49	3	there	there	PRON
fbem-27690	49	4	is	be	VERB
fbem-27690	49	5	no	no	DET
fbem-27690	49	6	correlation	correlation	NOUN
fbem-27690	49	7	between	between	ADP
fbem-27690	49	8	expected	expect	VERB
fbem-27690	49	9	-	-	PUNCT
fbem-27690	49	10	service	service	NOUN
fbem-27690	49	11	quality	quality	NOUN
fbem-27690	49	12	and	and	CCONJ
fbem-27690	49	13	perceived	perceive	VERB
fbem-27690	49	14	-	-	PUNCT
fbem-27690	49	15	service	service	NOUN
fbem-27690	49	16	quality	quality	NOUN
fbem-27690	49	17	of	of	ADP
fbem-27690	49	18	dongguan	dongguan	PROPN
fbem-27690	49	19	terminal	terminal	PROPN
fbem-27690	49	20	logistics	logistic	NOUN
fbem-27690	49	21	as	as	SCONJ
fbem-27690	49	22	assessed	assess	VERB
fbem-27690	49	23	by	by	ADP
fbem-27690	49	24	three	three	NUM
fbem-27690	49	25	(	(	PUNCT
fbem-27690	49	26	3	3	NUM
fbem-27690	49	27	)	)	PUNCT
fbem-27690	49	28	groups	group	NOUN
fbem-27690	49	29	of	of	ADP
fbem-27690	49	30	respondents	respondent	NOUN
fbem-27690	49	31	.	.	PUNCT
fbem-27690	50	1	1.4	1.4	NUM
fbem-27690	50	2	.	.	PUNCT
fbem-27690	50	3	definition	definition	NOUN
fbem-27690	50	4	of	of	ADP
fbem-27690	50	5	terms	term	NOUN
fbem-27690	50	6	to	to	PART
fbem-27690	50	7	make	make	VERB
fbem-27690	50	8	this	this	DET
fbem-27690	50	9	material	material	NOUN
fbem-27690	50	10	easier	easy	ADJ
fbem-27690	50	11	to	to	PART
fbem-27690	50	12	grasp	grasp	VERB
fbem-27690	50	13	,	,	PUNCT
fbem-27690	50	14	the	the	DET
fbem-27690	50	15	following	follow	VERB
fbem-27690	50	16	terms	term	NOUN
fbem-27690	50	17	used	use	VERB
fbem-27690	50	18	in	in	ADP
fbem-27690	50	19	this	this	DET
fbem-27690	50	20	study	study	NOUN
fbem-27690	50	21	have	have	AUX
fbem-27690	50	22	been	be	AUX
fbem-27690	50	23	operationally	operationally	ADV
fbem-27690	50	24	defined	define	VERB
fbem-27690	50	25	.	.	PUNCT
fbem-27690	51	1	customer	customer	NOUN
fbem-27690	51	2	satisfaction	satisfaction	NOUN
fbem-27690	51	3	.	.	PUNCT
fbem-27690	52	1	a	a	DET
fbem-27690	52	2	sort	sort	NOUN
fbem-27690	52	3	of	of	ADP
fbem-27690	52	4	client	client	NOUN
fbem-27690	52	5	psychological	psychological	ADJ
fbem-27690	52	6	feeling	feeling	NOUN
fbem-27690	52	7	,	,	PUNCT
fbem-27690	52	8	that	that	ADV
fbem-27690	52	9	is	is	ADV
fbem-27690	52	10	,	,	PUNCT
fbem-27690	52	11	customers	customer	NOUN
fbem-27690	52	12	experience	experience	VERB
fbem-27690	52	13	a	a	DET
fbem-27690	52	14	certain	certain	ADJ
fbem-27690	52	15	product	product	NOUN
fbem-27690	52	16	or	or	CCONJ
fbem-27690	52	17	service	service	NOUN
fbem-27690	52	18	after	after	ADP
fbem-27690	52	19	the	the	DET
fbem-27690	52	20	formation	formation	NOUN
fbem-27690	52	21	of	of	ADP
fbem-27690	52	22	the	the	DET
fbem-27690	52	23	perception	perception	NOUN
fbem-27690	52	24	.	.	PUNCT
fbem-27690	53	1	this	this	DET
fbem-27690	53	2	perception	perception	NOUN
fbem-27690	53	3	is	be	AUX
fbem-27690	53	4	a	a	DET
fbem-27690	53	5	kind	kind	NOUN
fbem-27690	53	6	of	of	ADP
fbem-27690	53	7	strong	strong	ADJ
fbem-27690	53	8	subjective	subjective	ADJ
fbem-27690	53	9	psychological	psychological	ADJ
fbem-27690	53	10	experience	experience	NOUN
fbem-27690	53	11	,	,	PUNCT
fbem-27690	53	12	covering	cover	VERB
fbem-27690	53	13	a	a	DET
fbem-27690	53	14	comprehensive	comprehensive	ADJ
fbem-27690	53	15	evaluation	evaluation	NOUN
fbem-27690	53	16	of	of	ADP
fbem-27690	53	17	products	product	NOUN
fbem-27690	53	18	and	and	CCONJ
fbem-27690	53	19	services	service	NOUN
fbem-27690	53	20	.	.	PUNCT
fbem-27690	54	1	terminal	terminal	ADJ
fbem-27690	54	2	logistics	logistic	NOUN
fbem-27690	54	3	.	.	PUNCT
fbem-27690	55	1	it	it	PRON
fbem-27690	55	2	is	be	AUX
fbem-27690	55	3	the	the	DET
fbem-27690	55	4	logistical	logistical	ADJ
fbem-27690	55	5	activity	activity	NOUN
fbem-27690	55	6	of	of	ADP
fbem-27690	55	7	the	the	DET
fbem-27690	55	8	distribution	distribution	NOUN
fbem-27690	55	9	chain	chain	NOUN
fbem-27690	55	10	and	and	CCONJ
fbem-27690	55	11	refers	refer	VERB
fbem-27690	55	12	to	to	ADP
fbem-27690	55	13	the	the	DET
fbem-27690	55	14	logistics	logistic	NOUN
fbem-27690	55	15	that	that	PRON
fbem-27690	55	16	are	be	AUX
fbem-27690	55	17	provided	provide	VERB
fbem-27690	55	18	directly	directly	ADV
fbem-27690	55	19	to	to	ADP
fbem-27690	55	20	the	the	DET
fbem-27690	55	21	client	client	NOUN
fbem-27690	55	22	.	.	PUNCT
fbem-27690	56	1	service	service	NOUN
fbem-27690	56	2	quality	quality	NOUN
fbem-27690	56	3	.	.	PUNCT
fbem-27690	57	1	quality	quality	NOUN
fbem-27690	57	2	is	be	AUX
fbem-27690	57	3	generally	generally	ADV
fbem-27690	57	4	described	describe	VERB
fbem-27690	57	5	as	as	ADP
fbem-27690	57	6	being	be	AUX
fbem-27690	57	7	up	up	ADV
fbem-27690	57	8	to	to	ADP
fbem-27690	57	9	typical	typical	ADJ
fbem-27690	57	10	,	,	PUNCT
fbem-27690	57	11	as	as	ADV
fbem-27690	57	12	much	much	ADJ
fbem-27690	57	13	as	as	ADP
fbem-27690	57	14	specification	specification	NOUN
fbem-27690	57	15	and	and	CCONJ
fbem-27690	57	16	customer	customer	NOUN
fbem-27690	57	17	demand	demand	NOUN
fbem-27690	57	18	.	.	PUNCT
fbem-27690	58	1	when	when	SCONJ
fbem-27690	58	2	the	the	DET
fbem-27690	58	3	product	product	NOUN
fbem-27690	58	4	is	be	AUX
fbem-27690	58	5	a	a	DET
fbem-27690	58	6	service	service	NOUN
fbem-27690	58	7	,	,	PUNCT
fbem-27690	58	8	the	the	DET
fbem-27690	58	9	customer	customer	NOUN
fbem-27690	58	10	will	will	AUX
fbem-27690	58	11	produce	produce	VERB
fbem-27690	58	12	an	an	DET
fbem-27690	58	13	assessment	assessment	NOUN
fbem-27690	58	14	of	of	ADP
fbem-27690	58	15	the	the	DET
fbem-27690	58	16	degree	degree	NOUN
fbem-27690	58	17	of	of	ADP
fbem-27690	58	18	service	service	NOUN
fbem-27690	58	19	quality	quality	NOUN
fbem-27690	58	20	throughout	throughout	ADP
fbem-27690	58	21	customer	customer	NOUN
fbem-27690	58	22	experience	experience	NOUN
fbem-27690	58	23	.	.	PUNCT
fbem-27690	59	1	service	service	NOUN
fbem-27690	59	2	quality	quality	NOUN
fbem-27690	59	3	gap	gap	NOUN
fbem-27690	59	4	.	.	PUNCT
fbem-27690	60	1	this	this	PRON
fbem-27690	60	2	is	be	AUX
fbem-27690	60	3	the	the	DET
fbem-27690	60	4	discrepancy	discrepancy	NOUN
fbem-27690	60	5	between	between	ADP
fbem-27690	60	6	a	a	DET
fbem-27690	60	7	client	client	NOUN
fbem-27690	60	8	's	's	PART
fbem-27690	60	9	actual	actual	ADJ
fbem-27690	60	10	feelings	feeling	NOUN
fbem-27690	60	11	and	and	CCONJ
fbem-27690	60	12	his	his	PRON
fbem-27690	60	13	expectations	expectation	NOUN
fbem-27690	60	14	prior	prior	ADV
fbem-27690	60	15	to	to	ADP
fbem-27690	60	16	obtaining	obtain	VERB
fbem-27690	60	17	a	a	DET
fbem-27690	60	18	service	service	NOUN
fbem-27690	60	19	.	.	PUNCT
fbem-27690	61	1	expected	expect	VERB
fbem-27690	61	2	service	service	NOUN
fbem-27690	61	3	quality	quality	NOUN
fbem-27690	61	4	.	.	PUNCT
fbem-27690	62	1	this	this	PRON
fbem-27690	62	2	is	be	AUX
fbem-27690	62	3	what	what	PRON
fbem-27690	62	4	customers	customer	NOUN
fbem-27690	62	5	expect	expect	VERB
fbem-27690	62	6	to	to	PART
fbem-27690	62	7	receive	receive	VERB
fbem-27690	62	8	.	.	PUNCT
fbem-27690	63	1	perceived	perceive	VERB
fbem-27690	63	2	service	service	NOUN
fbem-27690	63	3	quality	quality	NOUN
fbem-27690	63	4	.	.	PUNCT
fbem-27690	64	1	the	the	DET
fbem-27690	64	2	perceived	perceive	VERB
fbem-27690	64	3	realism	realism	NOUN
fbem-27690	64	4	of	of	ADP
fbem-27690	64	5	service	service	NOUN
fbem-27690	64	6	quality	quality	NOUN
fbem-27690	64	7	depends	depend	VERB
fbem-27690	64	8	on	on	ADP
fbem-27690	64	9	the	the	DET
fbem-27690	64	10	customer	customer	NOUN
fbem-27690	64	11	's	's	PART
fbem-27690	64	12	background	background	NOUN
fbem-27690	64	13	and	and	CCONJ
fbem-27690	64	14	preferences	preference	NOUN
fbem-27690	64	15	.	.	PUNCT
fbem-27690	65	1	service	service	NOUN
fbem-27690	65	2	quality	quality	NOUN
fbem-27690	65	3	dimensions	dimension	NOUN
fbem-27690	65	4	.	.	PUNCT
fbem-27690	66	1	it	it	PRON
fbem-27690	66	2	refers	refer	VERB
fbem-27690	66	3	to	to	ADP
fbem-27690	66	4	the	the	DET
fbem-27690	66	5	elements	element	NOUN
fbem-27690	66	6	that	that	PRON
fbem-27690	66	7	have	have	VERB
fbem-27690	66	8	an	an	DET
fbem-27690	66	9	effect	effect	NOUN
fbem-27690	66	10	on	on	ADP
fbem-27690	66	11	the	the	DET
fbem-27690	66	12	clients	client	NOUN
fbem-27690	66	13	'	'	PART
fbem-27690	66	14	expectations	expectation	NOUN
fbem-27690	66	15	for	for	ADP
fbem-27690	66	16	service	service	NOUN
fbem-27690	66	17	quality	quality	NOUN
fbem-27690	66	18	and	and	CCONJ
fbem-27690	66	19	perceived	perceive	VERB
fbem-27690	66	20	performance	performance	NOUN
fbem-27690	66	21	.	.	PUNCT
fbem-27690	67	1	tangibility	tangibility	NOUN
fbem-27690	67	2	.	.	PUNCT
fbem-27690	68	1	this	this	PRON
fbem-27690	68	2	relates	relate	VERB
fbem-27690	68	3	to	to	ADP
fbem-27690	68	4	the	the	DET
fbem-27690	68	5	external	external	ADJ
fbem-27690	68	6	vision	vision	NOUN
fbem-27690	68	7	of	of	ADP
fbem-27690	68	8	a	a	DET
fbem-27690	68	9	company	company	NOUN
fbem-27690	68	10	,	,	PUNCT
fbem-27690	68	11	including	include	VERB
fbem-27690	68	12	office	office	NOUN
fbem-27690	68	13	space	space	NOUN
fbem-27690	68	14	,	,	PUNCT
fbem-27690	68	15	advanced	advanced	ADJ
fbem-27690	68	16	equipment	equipment	NOUN
fbem-27690	68	17	,	,	PUNCT
fbem-27690	68	18	and	and	CCONJ
fbem-27690	68	19	the	the	DET
fbem-27690	68	20	external	external	ADJ
fbem-27690	68	21	image	image	NOUN
fbem-27690	68	22	of	of	ADP
fbem-27690	68	23	employees	employee	NOUN
fbem-27690	68	24	.	.	PUNCT
fbem-27690	69	1	reliability	reliability	NOUN
fbem-27690	69	2	.	.	PUNCT
fbem-27690	70	1	this	this	PRON
fbem-27690	70	2	relates	relate	VERB
fbem-27690	70	3	to	to	ADP
fbem-27690	70	4	the	the	DET
fbem-27690	70	5	ability	ability	NOUN
fbem-27690	70	6	of	of	ADP
fbem-27690	70	7	a	a	DET
fbem-27690	70	8	business	business	NOUN
fbem-27690	70	9	to	to	ADP
fbem-27690	70	10	responsiveness	responsiveness	NOUN
fbem-27690	70	11	.	.	PUNCT
fbem-27690	71	1	it	it	PRON
fbem-27690	71	2	refers	refer	VERB
fbem-27690	71	3	to	to	ADP
fbem-27690	71	4	providing	provide	VERB
fbem-27690	71	5	customers	customer	NOUN
fbem-27690	71	6	with	with	ADP
fbem-27690	71	7	positive	positive	ADJ
fbem-27690	71	8	and	and	CCONJ
fbem-27690	71	9	prompt	prompt	ADJ
fbem-27690	71	10	responses	response	NOUN
fbem-27690	71	11	.	.	PUNCT
fbem-27690	72	1	assurance	assurance	NOUN
fbem-27690	72	2	.	.	PUNCT
fbem-27690	73	1	this	this	PRON
fbem-27690	73	2	refers	refer	VERB
fbem-27690	73	3	to	to	ADP
fbem-27690	73	4	the	the	DET
fbem-27690	73	5	employee	employee	NOUN
fbem-27690	73	6	's	's	PART
fbem-27690	73	7	distinct	distinct	ADJ
fbem-27690	73	8	mannerisms	mannerism	NOUN
fbem-27690	73	9	and	and	CCONJ
fbem-27690	73	10	expertise	expertise	NOUN
fbem-27690	73	11	,	,	PUNCT
fbem-27690	73	12	as	as	ADV
fbem-27690	73	13	well	well	ADV
fbem-27690	73	14	as	as	ADP
fbem-27690	73	15	their	their	PRON
fbem-27690	73	16	capacity	capacity	NOUN
fbem-27690	73	17	to	to	PART
fbem-27690	73	18	communicate	communicate	VERB
fbem-27690	73	19	confidence	confidence	NOUN
fbem-27690	73	20	or	or	CCONJ
fbem-27690	73	21	trust	trust	NOUN
fbem-27690	73	22	to	to	ADP
fbem-27690	73	23	customers	customer	NOUN
fbem-27690	73	24	.	.	PUNCT
fbem-27690	74	1	empathy	empathy	NOUN
fbem-27690	74	2	.	.	PUNCT
fbem-27690	75	1	a	a	DET
fbem-27690	75	2	company	company	NOUN
fbem-27690	75	3	's	's	PART
fbem-27690	75	4	ability	ability	NOUN
fbem-27690	75	5	to	to	PART
fbem-27690	75	6	provide	provide	VERB
fbem-27690	75	7	customers	customer	NOUN
fbem-27690	75	8	with	with	ADP
fbem-27690	75	9	acts	act	NOUN
fbem-27690	75	10	of	of	ADP
fbem-27690	75	11	kindness	kindness	NOUN
fbem-27690	75	12	,	,	PUNCT
fbem-27690	75	13	as	as	ADV
fbem-27690	75	14	well	well	ADV
fbem-27690	75	15	as	as	ADP
fbem-27690	75	16	personalized	personalized	ADJ
fbem-27690	75	17	service	service	NOUN
fbem-27690	75	18	.	.	PUNCT
fbem-27690	76	1	2	2	X
fbem-27690	76	2	.	.	X
fbem-27690	76	3	theoretical	theoretical	ADJ
fbem-27690	76	4	foundations	foundation	NOUN
fbem-27690	76	5	and	and	CCONJ
fbem-27690	76	6	theoretical	theoretical	ADJ
fbem-27690	76	7	framework	framework	NOUN
fbem-27690	76	8	2.1	2.1	NUM
fbem-27690	76	9	.	.	PUNCT
fbem-27690	77	1	theoretical	theoretical	ADJ
fbem-27690	77	2	foundations	foundation	NOUN
fbem-27690	77	3	in	in	ADP
fbem-27690	77	4	this	this	DET
fbem-27690	77	5	research	research	NOUN
fbem-27690	77	6	,	,	PUNCT
fbem-27690	77	7	the	the	DET
fbem-27690	77	8	servqual	servqual	ADJ
fbem-27690	77	9	model	model	NOUN
fbem-27690	77	10	and	and	CCONJ
fbem-27690	77	11	customer	customer	NOUN
fbem-27690	77	12	satisfaction	satisfaction	NOUN
fbem-27690	77	13	theory	theory	NOUN
fbem-27690	77	14	served	serve	VERB
fbem-27690	77	15	as	as	ADP
fbem-27690	77	16	the	the	DET
fbem-27690	77	17	foundational	foundational	ADJ
fbem-27690	77	18	models	model	NOUN
fbem-27690	77	19	for	for	ADP
fbem-27690	77	20	this	this	DET
fbem-27690	77	21	investigation	investigation	NOUN
fbem-27690	77	22	.	.	PUNCT
fbem-27690	78	1	2.1.1	2.1.1	X
fbem-27690	78	2	.	.	PUNCT
fbem-27690	78	3	customer	customer	NOUN
fbem-27690	78	4	satisfaction	satisfaction	NOUN
fbem-27690	78	5	theory	theory	NOUN
fbem-27690	78	6	the	the	DET
fbem-27690	78	7	foundation	foundation	NOUN
fbem-27690	78	8	of	of	ADP
fbem-27690	78	9	the	the	DET
fbem-27690	78	10	customer	customer	NOUN
fbem-27690	78	11	-	-	PUNCT
fbem-27690	78	12	centered	center	VERB
fbem-27690	78	13	marketing	marketing	NOUN
fbem-27690	78	14	310	310	NUM
fbem-27690	78	15	approach	approach	NOUN
fbem-27690	78	16	is	be	AUX
fbem-27690	78	17	the	the	DET
fbem-27690	78	18	customer	customer	NOUN
fbem-27690	78	19	satisfaction	satisfaction	NOUN
fbem-27690	78	20	theory	theory	NOUN
fbem-27690	78	21	,	,	PUNCT
fbem-27690	78	22	which	which	PRON
fbem-27690	78	23	states	state	VERB
fbem-27690	78	24	that	that	SCONJ
fbem-27690	78	25	in	in	ADP
fbem-27690	78	26	order	order	NOUN
fbem-27690	78	27	to	to	PART
fbem-27690	78	28	gain	gain	VERB
fbem-27690	78	29	the	the	DET
fbem-27690	78	30	loyalty	loyalty	NOUN
fbem-27690	78	31	and	and	CCONJ
fbem-27690	78	32	happiness	happiness	NOUN
fbem-27690	78	33	of	of	ADP
fbem-27690	78	34	customers	customer	NOUN
fbem-27690	78	35	,	,	PUNCT
fbem-27690	78	36	businesses	business	NOUN
fbem-27690	78	37	should	should	AUX
fbem-27690	78	38	concentrate	concentrate	VERB
fbem-27690	78	39	on	on	ADP
fbem-27690	78	40	their	their	PRON
fbem-27690	78	41	wants	want	NOUN
fbem-27690	78	42	and	and	CCONJ
fbem-27690	78	43	expectations	expectation	NOUN
fbem-27690	78	44	and	and	CCONJ
fbem-27690	78	45	provide	provide	VERB
fbem-27690	78	46	them	they	PRON
fbem-27690	78	47	with	with	ADP
fbem-27690	78	48	high	high	ADJ
fbem-27690	78	49	-	-	PUNCT
fbem-27690	78	50	quality	quality	NOUN
fbem-27690	78	51	goods	good	NOUN
fbem-27690	78	52	and	and	CCONJ
fbem-27690	78	53	services	service	NOUN
fbem-27690	78	54	.	.	PUNCT
fbem-27690	79	1	"	"	PUNCT
fbem-27690	79	2	quality	quality	NOUN
fbem-27690	79	3	is	be	AUX
fbem-27690	79	4	the	the	DET
fbem-27690	79	5	degree	degree	NOUN
fbem-27690	79	6	of	of	ADP
fbem-27690	79	7	excellence	excellence	NOUN
fbem-27690	79	8	perceived	perceive	VERB
fbem-27690	79	9	by	by	ADP
fbem-27690	79	10	the	the	DET
fbem-27690	79	11	recipient	recipient	NOUN
fbem-27690	79	12	of	of	ADP
fbem-27690	79	13	the	the	DET
fbem-27690	79	14	given	give	VERB
fbem-27690	79	15	good	good	NOUN
fbem-27690	79	16	or	or	CCONJ
fbem-27690	79	17	service	service	NOUN
fbem-27690	79	18	"	"	PUNCT
fbem-27690	79	19	,	,	PUNCT
fbem-27690	79	20	wherein	wherein	SCONJ
fbem-27690	79	21	the	the	DET
fbem-27690	79	22	main	main	ADJ
fbem-27690	79	23	body	body	NOUN
fbem-27690	79	24	of	of	ADP
fbem-27690	79	25	quality	quality	NOUN
fbem-27690	79	26	evaluation	evaluation	NOUN
fbem-27690	79	27	is	be	AUX
fbem-27690	79	28	"	"	PUNCT
fbem-27690	79	29	customer	customer	NOUN
fbem-27690	79	30	"	"	PUNCT
fbem-27690	79	31	and	and	CCONJ
fbem-27690	79	32	the	the	DET
fbem-27690	79	33	enterprise	enterprise	NOUN
fbem-27690	79	34	is	be	AUX
fbem-27690	79	35	dependent	dependent	ADJ
fbem-27690	79	36	on	on	ADP
fbem-27690	79	37	the	the	DET
fbem-27690	79	38	"	"	PUNCT
fbem-27690	79	39	customer	customer	NOUN
fbem-27690	79	40	"	"	PUNCT
fbem-27690	79	41	.	.	PUNCT
fbem-27690	80	1	thus	thus	ADV
fbem-27690	80	2	,	,	PUNCT
fbem-27690	80	3	the	the	DET
fbem-27690	80	4	important	important	ADJ
fbem-27690	80	5	part	part	NOUN
fbem-27690	80	6	of	of	ADP
fbem-27690	80	7	enterprise	enterprise	NOUN
fbem-27690	80	8	management	management	NOUN
fbem-27690	80	9	is	be	AUX
fbem-27690	80	10	also	also	ADV
fbem-27690	80	11	the	the	DET
fbem-27690	80	12	"	"	PUNCT
fbem-27690	80	13	customer	customer	NOUN
fbem-27690	80	14	"	"	PUNCT
fbem-27690	80	15	.	.	PUNCT
fbem-27690	81	1	the	the	DET
fbem-27690	81	2	important	important	ADJ
fbem-27690	81	3	external	external	ADJ
fbem-27690	81	4	function	function	NOUN
fbem-27690	81	5	of	of	ADP
fbem-27690	81	6	business	business	NOUN
fbem-27690	81	7	management	management	NOUN
fbem-27690	81	8	is	be	AUX
fbem-27690	81	9	to	to	PART
fbem-27690	81	10	deliver	deliver	VERB
fbem-27690	81	11	highquality	highquality	NOUN
fbem-27690	81	12	goods	good	NOUN
fbem-27690	81	13	and	and	CCONJ
fbem-27690	81	14	services	service	NOUN
fbem-27690	81	15	to	to	ADP
fbem-27690	81	16	"	"	PUNCT
fbem-27690	81	17	customers	customer	NOUN
fbem-27690	81	18	"	"	PUNCT
fbem-27690	81	19	(	(	PUNCT
fbem-27690	81	20	feigenbaum	feigenbaum	PROPN
fbem-27690	81	21	,	,	PUNCT
fbem-27690	81	22	1951	1951	NUM
fbem-27690	81	23	&	&	CCONJ
fbem-27690	81	24	juran	juran	PROPN
fbem-27690	81	25	,	,	PUNCT
fbem-27690	81	26	1992	1992	NUM
fbem-27690	81	27	)	)	PUNCT
fbem-27690	81	28	.	.	PUNCT
fbem-27690	82	1	product	product	NOUN
fbem-27690	82	2	and	and	CCONJ
fbem-27690	82	3	service	service	NOUN
fbem-27690	82	4	quality	quality	NOUN
fbem-27690	82	5	are	be	AUX
fbem-27690	82	6	the	the	DET
fbem-27690	82	7	two	two	NUM
fbem-27690	82	8	categories	category	NOUN
fbem-27690	82	9	of	of	ADP
fbem-27690	82	10	quality	quality	NOUN
fbem-27690	82	11	.	.	PUNCT
fbem-27690	83	1	the	the	DET
fbem-27690	83	2	quality	quality	NOUN
fbem-27690	83	3	of	of	ADP
fbem-27690	83	4	tangible	tangible	ADJ
fbem-27690	83	5	things	thing	NOUN
fbem-27690	83	6	has	have	AUX
fbem-27690	83	7	long	long	ADV
fbem-27690	83	8	been	be	AUX
fbem-27690	83	9	established	establish	VERB
fbem-27690	83	10	and	and	CCONJ
fbem-27690	83	11	there	there	PRON
fbem-27690	83	12	is	be	VERB
fbem-27690	83	13	a	a	DET
fbem-27690	83	14	crucial	crucial	ADJ
fbem-27690	83	15	connection	connection	NOUN
fbem-27690	83	16	and	and	CCONJ
fbem-27690	83	17	distinction	distinction	NOUN
fbem-27690	83	18	between	between	ADP
fbem-27690	83	19	the	the	DET
fbem-27690	83	20	two	two	NUM
fbem-27690	83	21	,	,	PUNCT
fbem-27690	83	22	as	as	ADV
fbem-27690	83	23	well	well	ADV
fbem-27690	83	24	as	as	ADP
fbem-27690	83	25	more	more	ADV
fbem-27690	83	26	specific	specific	ADJ
fbem-27690	83	27	technical	technical	ADJ
fbem-27690	83	28	specifications	specification	NOUN
fbem-27690	83	29	parameters	parameter	NOUN
fbem-27690	83	30	to	to	PART
fbem-27690	83	31	calculate	calculate	VERB
fbem-27690	83	32	.	.	PUNCT
fbem-27690	84	1	although	although	SCONJ
fbem-27690	84	2	customer	customer	NOUN
fbem-27690	84	3	satisfaction	satisfaction	NOUN
fbem-27690	84	4	is	be	AUX
fbem-27690	84	5	emphasized	emphasize	VERB
fbem-27690	84	6	in	in	ADP
fbem-27690	84	7	the	the	DET
fbem-27690	84	8	quality	quality	NOUN
fbem-27690	84	9	management	management	NOUN
fbem-27690	84	10	process	process	NOUN
fbem-27690	84	11	,	,	PUNCT
fbem-27690	84	12	the	the	DET
fbem-27690	84	13	customer	customer	NOUN
fbem-27690	84	14	's	's	PART
fbem-27690	84	15	evaluation	evaluation	NOUN
fbem-27690	84	16	of	of	ADP
fbem-27690	84	17	the	the	DET
fbem-27690	84	18	factors	factor	NOUN
fbem-27690	84	19	used	use	VERB
fbem-27690	84	20	to	to	PART
fbem-27690	84	21	establish	establish	VERB
fbem-27690	84	22	the	the	DET
fbem-27690	84	23	service	service	NOUN
fbem-27690	84	24	's	's	PART
fbem-27690	84	25	quality	quality	NOUN
fbem-27690	84	26	serves	serve	VERB
fbem-27690	84	27	as	as	ADP
fbem-27690	84	28	the	the	DET
fbem-27690	84	29	basis	basis	NOUN
fbem-27690	84	30	for	for	ADP
fbem-27690	84	31	that	that	DET
fbem-27690	84	32	determination	determination	NOUN
fbem-27690	84	33	(	(	PUNCT
fbem-27690	84	34	dan	dan	PROPN
fbem-27690	84	35	,	,	PUNCT
fbem-27690	84	36	&	&	CCONJ
fbem-27690	84	37	li	li	PROPN
fbem-27690	84	38	,	,	PUNCT
fbem-27690	84	39	2023	2023	NUM
fbem-27690	84	40	)	)	PUNCT
fbem-27690	84	41	.	.	PUNCT
fbem-27690	85	1	at	at	ADP
fbem-27690	85	2	the	the	DET
fbem-27690	85	3	earliest	early	ADJ
fbem-27690	85	4	,	,	PUNCT
fbem-27690	85	5	the	the	DET
fbem-27690	85	6	university	university	PROPN
fbem-27690	85	7	of	of	ADP
fbem-27690	85	8	michigan	michigan	PROPN
fbem-27690	85	9	business	business	PROPN
fbem-27690	85	10	school	school	PROPN
fbem-27690	85	11	's	's	PART
fbem-27690	85	12	quality	quality	NOUN
fbem-27690	85	13	research	research	NOUN
fbem-27690	85	14	center	center	NOUN
fbem-27690	85	15	compiled	compile	VERB
fbem-27690	85	16	the	the	DET
fbem-27690	85	17	findings	finding	NOUN
fbem-27690	85	18	of	of	ADP
fbem-27690	85	19	theoretical	theoretical	ADJ
fbem-27690	85	20	studies	study	NOUN
fbem-27690	85	21	and	and	CCONJ
fbem-27690	85	22	put	put	VERB
fbem-27690	85	23	forth	forth	ADP
fbem-27690	85	24	the	the	DET
fbem-27690	85	25	fornell	fornell	ADJ
fbem-27690	85	26	model	model	NOUN
fbem-27690	85	27	(	(	PUNCT
fbem-27690	85	28	1989	1989	NUM
fbem-27690	85	29	)	)	PUNCT
fbem-27690	85	30	,	,	PUNCT
fbem-27690	85	31	an	an	DET
fbem-27690	85	32	econometric	econometric	ADJ
fbem-27690	85	33	logic	logic	NOUN
fbem-27690	85	34	model	model	NOUN
fbem-27690	85	35	made	make	VERB
fbem-27690	85	36	up	up	ADP
fbem-27690	85	37	of	of	ADP
fbem-27690	85	38	several	several	ADJ
fbem-27690	85	39	elements	element	NOUN
fbem-27690	85	40	such	such	ADJ
fbem-27690	85	41	purchase	purchase	NOUN
fbem-27690	85	42	price	price	NOUN
fbem-27690	85	43	,	,	PUNCT
fbem-27690	85	44	post	post	ADJ
fbem-27690	85	45	-	-	ADJ
fbem-27690	85	46	purchase	purchase	ADJ
fbem-27690	85	47	perception	perception	NOUN
fbem-27690	85	48	,	,	PUNCT
fbem-27690	85	49	and	and	CCONJ
fbem-27690	85	50	customer	customer	NOUN
fbem-27690	85	51	expectations	expectation	NOUN
fbem-27690	85	52	.	.	PUNCT
fbem-27690	86	1	it	it	PRON
fbem-27690	86	2	is	be	AUX
fbem-27690	86	3	widely	widely	ADV
fbem-27690	86	4	used	use	VERB
fbem-27690	86	5	in	in	ADP
fbem-27690	86	6	the	the	DET
fbem-27690	86	7	field	field	NOUN
fbem-27690	86	8	of	of	ADP
fbem-27690	86	9	quality	quality	NOUN
fbem-27690	86	10	management	management	NOUN
fbem-27690	86	11	after	after	ADP
fbem-27690	86	12	the	the	DET
fbem-27690	86	13	1990s	1990s	NUM
fbem-27690	86	14	,	,	PUNCT
fbem-27690	86	15	and	and	CCONJ
fbem-27690	86	16	the	the	DET
fbem-27690	86	17	"	"	PUNCT
fbem-27690	86	18	quality	quality	NOUN
fbem-27690	86	19	of	of	ADP
fbem-27690	86	20	service	service	NOUN
fbem-27690	86	21	"	"	PUNCT
fbem-27690	86	22	proposed	propose	VERB
fbem-27690	86	23	by	by	ADP
fbem-27690	86	24	iso	iso	PROPN
fbem-27690	86	25	9000:2000	9000:2000	NUM
fbem-27690	86	26	has	have	AUX
fbem-27690	86	27	been	be	AUX
fbem-27690	86	28	widely	widely	ADV
fbem-27690	86	29	used	use	VERB
fbem-27690	86	30	.	.	PUNCT
fbem-27690	87	1	the	the	DET
fbem-27690	87	2	significance	significance	NOUN
fbem-27690	87	3	of	of	ADP
fbem-27690	87	4	the	the	DET
fbem-27690	87	5	philosophy	philosophy	NOUN
fbem-27690	87	6	of	of	ADP
fbem-27690	87	7	customer	customer	NOUN
fbem-27690	87	8	satisfaction	satisfaction	NOUN
fbem-27690	87	9	is	be	AUX
fbem-27690	87	10	demonstrated	demonstrate	VERB
fbem-27690	87	11	by	by	ADP
fbem-27690	87	12	the	the	DET
fbem-27690	87	13	fact	fact	NOUN
fbem-27690	87	14	that	that	SCONJ
fbem-27690	87	15	"	"	PUNCT
fbem-27690	87	16	focusing	focus	VERB
fbem-27690	87	17	on	on	ADP
fbem-27690	87	18	the	the	DET
fbem-27690	87	19	customer	customer	NOUN
fbem-27690	87	20	"	"	PUNCT
fbem-27690	87	21	is	be	AUX
fbem-27690	87	22	the	the	DET
fbem-27690	87	23	first	first	ADJ
fbem-27690	87	24	of	of	ADP
fbem-27690	87	25	the	the	DET
fbem-27690	87	26	eight	eight	NUM
fbem-27690	87	27	quality	quality	NOUN
fbem-27690	87	28	management	management	NOUN
fbem-27690	87	29	principles	principle	NOUN
fbem-27690	87	30	put	put	VERB
fbem-27690	87	31	out	out	ADP
fbem-27690	87	32	by	by	ADP
fbem-27690	87	33	iso	iso	NOUN
fbem-27690	87	34	9000:2000	9000:2000	NUM
fbem-27690	87	35	.	.	PUNCT
fbem-27690	88	1	customer	customer	NOUN
fbem-27690	88	2	happiness	happiness	NOUN
fbem-27690	88	3	is	be	AUX
fbem-27690	88	4	most	most	ADV
fbem-27690	88	5	significantly	significantly	ADV
fbem-27690	88	6	impacted	impact	VERB
fbem-27690	88	7	by	by	ADP
fbem-27690	88	8	the	the	DET
fbem-27690	88	9	perceived	perceive	VERB
fbem-27690	88	10	quality	quality	NOUN
fbem-27690	88	11	of	of	ADP
fbem-27690	88	12	consumers	consumer	NOUN
fbem-27690	88	13	,	,	PUNCT
fbem-27690	88	14	according	accord	VERB
fbem-27690	88	15	to	to	ADP
fbem-27690	88	16	fornell	fornell	PROPN
fbem-27690	88	17	's	's	PART
fbem-27690	88	18	(	(	PUNCT
fbem-27690	88	19	1989	1989	NUM
fbem-27690	88	20	)	)	PUNCT
fbem-27690	88	21	findings	finding	NOUN
fbem-27690	88	22	,	,	PUNCT
fbem-27690	88	23	as	as	SCONJ
fbem-27690	88	24	xiang	xiang	PROPN
fbem-27690	88	25	(	(	PUNCT
fbem-27690	88	26	2021	2021	NUM
fbem-27690	88	27	)	)	PUNCT
fbem-27690	88	28	confirmed	confirm	VERB
fbem-27690	88	29	that	that	SCONJ
fbem-27690	88	30	customer	customer	NOUN
fbem-27690	88	31	satisfaction	satisfaction	NOUN
fbem-27690	88	32	is	be	AUX
fbem-27690	88	33	positively	positively	ADV
fbem-27690	88	34	impacted	impact	VERB
fbem-27690	88	35	by	by	ADP
fbem-27690	88	36	customer	customer	NOUN
fbem-27690	88	37	expectations	expectation	NOUN
fbem-27690	88	38	.	.	PUNCT
fbem-27690	89	1	additionally	additionally	ADV
fbem-27690	89	2	,	,	PUNCT
fbem-27690	89	3	xing	xing	PROPN
fbem-27690	89	4	&	&	CCONJ
fbem-27690	89	5	qu	qu	PROPN
fbem-27690	89	6	(	(	PUNCT
fbem-27690	89	7	2023	2023	NUM
fbem-27690	89	8	)	)	PUNCT
fbem-27690	89	9	noted	note	VERB
fbem-27690	89	10	that	that	SCONJ
fbem-27690	89	11	the	the	DET
fbem-27690	89	12	most	most	ADV
fbem-27690	89	13	important	important	ADJ
fbem-27690	89	14	factor	factor	NOUN
fbem-27690	89	15	influencing	influence	VERB
fbem-27690	89	16	customer	customer	NOUN
fbem-27690	89	17	satisfaction	satisfaction	NOUN
fbem-27690	89	18	is	be	AUX
fbem-27690	89	19	product	product	NOUN
fbem-27690	89	20	quality	quality	NOUN
fbem-27690	89	21	.	.	PUNCT
fbem-27690	90	1	in	in	ADP
fbem-27690	90	2	conclusion	conclusion	NOUN
fbem-27690	90	3	,	,	PUNCT
fbem-27690	90	4	it	it	PRON
fbem-27690	90	5	is	be	AUX
fbem-27690	90	6	clear	clear	ADJ
fbem-27690	90	7	that	that	SCONJ
fbem-27690	90	8	customer	customer	NOUN
fbem-27690	90	9	satisfaction	satisfaction	NOUN
fbem-27690	90	10	and	and	CCONJ
fbem-27690	90	11	service	service	NOUN
fbem-27690	90	12	quality	quality	NOUN
fbem-27690	90	13	research	research	NOUN
fbem-27690	90	14	are	be	AUX
fbem-27690	90	15	intertwined	intertwine	VERB
fbem-27690	90	16	,	,	PUNCT
fbem-27690	90	17	and	and	CCONJ
fbem-27690	90	18	that	that	SCONJ
fbem-27690	90	19	the	the	DET
fbem-27690	90	20	customer	customer	NOUN
fbem-27690	90	21	perception	perception	NOUN
fbem-27690	90	22	-	-	PUNCT
fbem-27690	90	23	based	base	VERB
fbem-27690	90	24	service	service	NOUN
fbem-27690	90	25	quality	quality	NOUN
fbem-27690	90	26	improvement	improvement	NOUN
fbem-27690	90	27	model	model	NOUN
fbem-27690	90	28	has	have	VERB
fbem-27690	90	29	research	research	NOUN
fbem-27690	90	30	value	value	NOUN
fbem-27690	90	31	.	.	PUNCT
fbem-27690	91	1	2.1.2	2.1.2	X
fbem-27690	91	2	.	.	PROPN
fbem-27690	91	3	servqual	servqual	ADJ
fbem-27690	91	4	model	model	PROPN
fbem-27690	91	5	scholar	scholar	PROPN
fbem-27690	91	6	pbz	pbz	PROPN
fbem-27690	91	7	developed	develop	VERB
fbem-27690	91	8	the	the	DET
fbem-27690	91	9	servqual	servqual	ADJ
fbem-27690	91	10	model	model	NOUN
fbem-27690	91	11	,	,	PUNCT
fbem-27690	91	12	which	which	PRON
fbem-27690	91	13	is	be	AUX
fbem-27690	91	14	primarily	primarily	ADV
fbem-27690	91	15	focused	focus	VERB
fbem-27690	91	16	on	on	ADP
fbem-27690	91	17	the	the	DET
fbem-27690	91	18	discrepancy	discrepancy	NOUN
fbem-27690	91	19	between	between	ADP
fbem-27690	91	20	perception	perception	NOUN
fbem-27690	91	21	and	and	CCONJ
fbem-27690	91	22	expectation	expectation	NOUN
fbem-27690	91	23	,	,	PUNCT
fbem-27690	91	24	to	to	PART
fbem-27690	91	25	assess	assess	VERB
fbem-27690	91	26	the	the	DET
fbem-27690	91	27	quality	quality	NOUN
fbem-27690	91	28	of	of	ADP
fbem-27690	91	29	services	service	NOUN
fbem-27690	91	30	.	.	PUNCT
fbem-27690	92	1	after	after	ADP
fbem-27690	92	2	years	year	NOUN
fbem-27690	92	3	of	of	ADP
fbem-27690	92	4	validation	validation	NOUN
fbem-27690	92	5	and	and	CCONJ
fbem-27690	92	6	summarization	summarization	NOUN
fbem-27690	92	7	,	,	PUNCT
fbem-27690	92	8	the	the	DET
fbem-27690	92	9	five	five	NUM
fbem-27690	92	10	dimensions	dimension	NOUN
fbem-27690	92	11	are	be	AUX
fbem-27690	92	12	finally	finally	ADV
fbem-27690	92	13	determined	determine	VERB
fbem-27690	92	14	.	.	PUNCT
fbem-27690	93	1	the	the	DET
fbem-27690	93	2	use	use	NOUN
fbem-27690	93	3	of	of	ADP
fbem-27690	93	4	a	a	DET
fbem-27690	93	5	model	model	NOUN
fbem-27690	93	6	,	,	PUNCT
fbem-27690	93	7	can	can	AUX
fbem-27690	93	8	assist	assist	VERB
fbem-27690	93	9	businesses	business	NOUN
fbem-27690	93	10	to	to	PART
fbem-27690	93	11	understand	understand	VERB
fbem-27690	93	12	the	the	DET
fbem-27690	93	13	service	service	NOUN
fbem-27690	93	14	situation	situation	NOUN
fbem-27690	93	15	felt	feel	VERB
fbem-27690	93	16	by	by	ADP
fbem-27690	93	17	customers	customer	NOUN
fbem-27690	93	18	and	and	CCONJ
fbem-27690	93	19	be	be	AUX
fbem-27690	93	20	able	able	ADJ
fbem-27690	93	21	to	to	PART
fbem-27690	93	22	concretize	concretize	VERB
fbem-27690	93	23	the	the	DET
fbem-27690	93	24	invisible	invisible	ADJ
fbem-27690	93	25	feelings	feeling	NOUN
fbem-27690	93	26	and	and	CCONJ
fbem-27690	93	27	present	present	VERB
fbem-27690	93	28	them	they	PRON
fbem-27690	93	29	visually	visually	ADV
fbem-27690	93	30	through	through	ADP
fbem-27690	93	31	the	the	DET
fbem-27690	93	32	data	datum	NOUN
fbem-27690	93	33	,	,	PUNCT
fbem-27690	93	34	which	which	PRON
fbem-27690	93	35	is	be	AUX
fbem-27690	93	36	conducive	conducive	ADJ
fbem-27690	93	37	for	for	SCONJ
fbem-27690	93	38	enterprises	enterprise	NOUN
fbem-27690	93	39	to	to	PART
fbem-27690	93	40	find	find	VERB
fbem-27690	93	41	their	their	PRON
fbem-27690	93	42	own	own	ADJ
fbem-27690	93	43	deficiencies	deficiency	NOUN
fbem-27690	93	44	and	and	CCONJ
fbem-27690	93	45	improve	improve	VERB
fbem-27690	93	46	their	their	PRON
fbem-27690	93	47	shortcomings	shortcoming	NOUN
fbem-27690	93	48	to	to	PART
fbem-27690	93	49	meet	meet	VERB
fbem-27690	93	50	customer	customer	NOUN
fbem-27690	93	51	needs	need	NOUN
fbem-27690	93	52	,	,	PUNCT
fbem-27690	93	53	minimize	minimize	VERB
fbem-27690	93	54	the	the	DET
fbem-27690	93	55	discrepancy	discrepancy	NOUN
fbem-27690	93	56	between	between	ADP
fbem-27690	93	57	expectations	expectation	NOUN
fbem-27690	93	58	and	and	CCONJ
fbem-27690	93	59	experience	experience	NOUN
fbem-27690	93	60	,	,	PUNCT
fbem-27690	93	61	and	and	CCONJ
fbem-27690	93	62	improve	improve	VERB
fbem-27690	93	63	the	the	DET
fbem-27690	93	64	service	service	NOUN
fbem-27690	93	65	quality	quality	NOUN
fbem-27690	93	66	.	.	PUNCT
fbem-27690	94	1	the	the	DET
fbem-27690	94	2	data	datum	NOUN
fbem-27690	94	3	of	of	ADP
fbem-27690	94	4	the	the	DET
fbem-27690	94	5	model	model	NOUN
fbem-27690	94	6	is	be	AUX
fbem-27690	94	7	mainly	mainly	ADV
fbem-27690	94	8	collected	collect	VERB
fbem-27690	94	9	through	through	ADP
fbem-27690	94	10	the	the	DET
fbem-27690	94	11	form	form	NOUN
fbem-27690	94	12	of	of	ADP
fbem-27690	94	13	questionnaires	questionnaire	NOUN
fbem-27690	94	14	,	,	PUNCT
fbem-27690	94	15	which	which	PRON
fbem-27690	94	16	are	be	AUX
fbem-27690	94	17	randomly	randomly	ADV
fbem-27690	94	18	distributed	distribute	VERB
fbem-27690	94	19	to	to	ADP
fbem-27690	94	20	the	the	DET
fbem-27690	94	21	customers	customer	NOUN
fbem-27690	94	22	,	,	PUNCT
fbem-27690	94	23	so	so	SCONJ
fbem-27690	94	24	that	that	SCONJ
fbem-27690	94	25	they	they	PRON
fbem-27690	94	26	can	can	AUX
fbem-27690	94	27	score	score	VERB
fbem-27690	94	28	according	accord	VERB
fbem-27690	94	29	to	to	ADP
fbem-27690	94	30	the	the	DET
fbem-27690	94	31	experience	experience	NOUN
fbem-27690	94	32	they	they	PRON
fbem-27690	94	33	feel	feel	VERB
fbem-27690	94	34	and	and	CCONJ
fbem-27690	94	35	the	the	DET
fbem-27690	94	36	experience	experience	NOUN
fbem-27690	94	37	they	they	PRON
fbem-27690	94	38	expect	expect	VERB
fbem-27690	94	39	to	to	PART
fbem-27690	94	40	get	get	VERB
fbem-27690	94	41	,	,	PUNCT
fbem-27690	94	42	and	and	CCONJ
fbem-27690	94	43	then	then	ADV
fbem-27690	94	44	organize	organize	VERB
fbem-27690	94	45	the	the	DET
fbem-27690	94	46	collected	collect	VERB
fbem-27690	94	47	data	datum	NOUN
fbem-27690	94	48	to	to	PART
fbem-27690	94	49	finally	finally	ADV
fbem-27690	94	50	calculate	calculate	VERB
fbem-27690	94	51	the	the	DET
fbem-27690	94	52	final	final	ADJ
fbem-27690	94	53	score	score	NOUN
fbem-27690	94	54	of	of	ADP
fbem-27690	94	55	the	the	DET
fbem-27690	94	56	enterprise	enterprise	NOUN
fbem-27690	94	57	.	.	PUNCT
fbem-27690	95	1	the	the	DET
fbem-27690	95	2	advantages	advantage	NOUN
fbem-27690	95	3	of	of	ADP
fbem-27690	95	4	this	this	DET
fbem-27690	95	5	model	model	NOUN
fbem-27690	95	6	have	have	VERB
fbem-27690	95	7	numerous	numerous	ADJ
fbem-27690	95	8	applications	application	NOUN
fbem-27690	95	9	because	because	SCONJ
fbem-27690	95	10	it	it	PRON
fbem-27690	95	11	can	can	AUX
fbem-27690	95	12	be	be	AUX
fbem-27690	95	13	used	use	VERB
fbem-27690	95	14	in	in	ADP
fbem-27690	95	15	different	different	ADJ
fbem-27690	95	16	industries	industry	NOUN
fbem-27690	95	17	and	and	CCONJ
fbem-27690	95	18	through	through	ADP
fbem-27690	95	19	the	the	DET
fbem-27690	95	20	comparison	comparison	NOUN
fbem-27690	95	21	of	of	ADP
fbem-27690	95	22	different	different	ADJ
fbem-27690	95	23	industries	industry	NOUN
fbem-27690	95	24	.	.	PUNCT
fbem-27690	96	1	it	it	PRON
fbem-27690	96	2	can	can	AUX
fbem-27690	96	3	comprehend	comprehend	VERB
fbem-27690	96	4	the	the	DET
fbem-27690	96	5	state	state	NOUN
fbem-27690	96	6	of	of	ADP
fbem-27690	96	7	service	service	NOUN
fbem-27690	96	8	quality	quality	NOUN
fbem-27690	96	9	in	in	ADP
fbem-27690	96	10	various	various	ADJ
fbem-27690	96	11	industries	industry	NOUN
fbem-27690	96	12	today	today	NOUN
fbem-27690	96	13	.	.	PUNCT
fbem-27690	97	1	it	it	PRON
fbem-27690	97	2	also	also	ADV
fbem-27690	97	3	gauges	gauge	VERB
fbem-27690	97	4	service	service	NOUN
fbem-27690	97	5	quality	quality	NOUN
fbem-27690	97	6	by	by	ADP
fbem-27690	97	7	comparing	compare	VERB
fbem-27690	97	8	the	the	DET
fbem-27690	97	9	experience	experience	NOUN
fbem-27690	97	10	and	and	CCONJ
fbem-27690	97	11	sentiments	sentiment	NOUN
fbem-27690	97	12	of	of	ADP
fbem-27690	97	13	the	the	DET
fbem-27690	97	14	consumer	consumer	NOUN
fbem-27690	97	15	,	,	PUNCT
fbem-27690	97	16	which	which	PRON
fbem-27690	97	17	enables	enable	VERB
fbem-27690	97	18	the	the	DET
fbem-27690	97	19	business	business	NOUN
fbem-27690	97	20	to	to	PART
fbem-27690	97	21	ascertain	ascertain	VERB
fbem-27690	97	22	the	the	DET
fbem-27690	97	23	true	true	ADJ
fbem-27690	97	24	ideas	idea	NOUN
fbem-27690	97	25	of	of	ADP
fbem-27690	97	26	the	the	DET
fbem-27690	97	27	customer	customer	NOUN
fbem-27690	97	28	and	and	CCONJ
fbem-27690	97	29	identify	identify	VERB
fbem-27690	97	30	its	its	PRON
fbem-27690	97	31	weaknesses	weakness	NOUN
fbem-27690	97	32	,	,	PUNCT
fbem-27690	97	33	which	which	PRON
fbem-27690	97	34	is	be	AUX
fbem-27690	97	35	conducive	conducive	ADJ
fbem-27690	97	36	to	to	ADP
fbem-27690	97	37	the	the	DET
fbem-27690	97	38	enterprise	enterprise	NOUN
fbem-27690	97	39	's	's	PART
fbem-27690	97	40	precise	precise	ADJ
fbem-27690	97	41	improvement	improvement	NOUN
fbem-27690	97	42	,	,	PUNCT
fbem-27690	97	43	so	so	SCONJ
fbem-27690	97	44	as	as	SCONJ
fbem-27690	97	45	to	to	PART
fbem-27690	97	46	improve	improve	VERB
fbem-27690	97	47	the	the	DET
fbem-27690	97	48	quality	quality	NOUN
fbem-27690	97	49	of	of	ADP
fbem-27690	97	50	the	the	DET
fbem-27690	97	51	service	service	NOUN
fbem-27690	97	52	.	.	PUNCT
fbem-27690	98	1	the	the	DET
fbem-27690	98	2	five	five	NUM
fbem-27690	98	3	dimensions	dimension	NOUN
fbem-27690	98	4	of	of	ADP
fbem-27690	98	5	the	the	DET
fbem-27690	98	6	model	model	NOUN
fbem-27690	98	7	include	include	VERB
fbem-27690	98	8	multiple	multiple	ADJ
fbem-27690	98	9	aspects	aspect	NOUN
fbem-27690	98	10	of	of	ADP
fbem-27690	98	11	service	service	NOUN
fbem-27690	98	12	quality	quality	NOUN
fbem-27690	98	13	,	,	PUNCT
fbem-27690	98	14	which	which	PRON
fbem-27690	98	15	makes	make	VERB
fbem-27690	98	16	the	the	DET
fbem-27690	98	17	assessment	assessment	NOUN
fbem-27690	98	18	more	more	ADV
fbem-27690	98	19	comprehensive	comprehensive	ADJ
fbem-27690	98	20	.	.	PUNCT
fbem-27690	99	1	it	it	PRON
fbem-27690	99	2	is	be	AUX
fbem-27690	99	3	also	also	ADV
fbem-27690	99	4	very	very	ADV
fbem-27690	99	5	inclusive	inclusive	ADJ
fbem-27690	99	6	and	and	CCONJ
fbem-27690	99	7	can	can	AUX
fbem-27690	99	8	be	be	AUX
fbem-27690	99	9	combined	combine	VERB
fbem-27690	99	10	with	with	ADP
fbem-27690	99	11	other	other	ADJ
fbem-27690	99	12	models	model	NOUN
fbem-27690	99	13	,	,	PUNCT
fbem-27690	99	14	as	as	ADV
fbem-27690	99	15	well	well	ADV
fbem-27690	99	16	as	as	ADP
fbem-27690	99	17	be	be	AUX
fbem-27690	99	18	flexibly	flexibly	ADV
fbem-27690	99	19	applied	apply	VERB
fbem-27690	99	20	to	to	ADP
fbem-27690	99	21	different	different	ADJ
fbem-27690	99	22	scenarios	scenario	NOUN
fbem-27690	99	23	.	.	PUNCT
fbem-27690	100	1	as	as	ADP
fbem-27690	100	2	a	a	DET
fbem-27690	100	3	disadvantages	disadvantage	NOUN
fbem-27690	100	4	,	,	PUNCT
fbem-27690	100	5	the	the	DET
fbem-27690	100	6	model	model	NOUN
fbem-27690	100	7	's	's	PART
fbem-27690	100	8	customer	customer	NOUN
fbem-27690	100	9	survey	survey	NOUN
fbem-27690	100	10	process	process	NOUN
fbem-27690	100	11	may	may	AUX
fbem-27690	100	12	be	be	AUX
fbem-27690	100	13	interfered	interfere	VERB
fbem-27690	100	14	by	by	ADP
fbem-27690	100	15	various	various	ADJ
fbem-27690	100	16	factors	factor	NOUN
fbem-27690	100	17	,	,	PUNCT
fbem-27690	100	18	which	which	PRON
fbem-27690	100	19	may	may	AUX
fbem-27690	100	20	affect	affect	VERB
fbem-27690	100	21	the	the	DET
fbem-27690	100	22	evaluation	evaluation	NOUN
fbem-27690	100	23	results	result	NOUN
fbem-27690	100	24	.	.	PUNCT
fbem-27690	101	1	moreover	moreover	ADV
fbem-27690	101	2	,	,	PUNCT
fbem-27690	101	3	the	the	DET
fbem-27690	101	4	dimensions	dimension	NOUN
fbem-27690	101	5	of	of	ADP
fbem-27690	101	6	different	different	ADJ
fbem-27690	101	7	industries	industry	NOUN
fbem-27690	101	8	have	have	VERB
fbem-27690	101	9	different	different	ADJ
fbem-27690	101	10	focuses	focus	NOUN
fbem-27690	101	11	and	and	CCONJ
fbem-27690	101	12	need	need	VERB
fbem-27690	101	13	to	to	PART
fbem-27690	101	14	be	be	AUX
fbem-27690	101	15	revised	revise	VERB
fbem-27690	101	16	for	for	ADP
fbem-27690	101	17	different	different	ADJ
fbem-27690	101	18	scenarios	scenario	NOUN
fbem-27690	101	19	.	.	PUNCT
fbem-27690	102	1	the	the	DET
fbem-27690	102	2	servqual	servqual	ADJ
fbem-27690	102	3	assessment	assessment	NOUN
fbem-27690	102	4	scale	scale	NOUN
fbem-27690	102	5	is	be	AUX
fbem-27690	102	6	designed	design	VERB
fbem-27690	102	7	to	to	PART
fbem-27690	102	8	look	look	VERB
fbem-27690	102	9	into	into	ADP
fbem-27690	102	10	the	the	DET
fbem-27690	102	11	quality	quality	NOUN
fbem-27690	102	12	of	of	ADP
fbem-27690	102	13	the	the	DET
fbem-27690	102	14	company	company	NOUN
fbem-27690	102	15	's	's	PART
fbem-27690	102	16	service	service	NOUN
fbem-27690	102	17	.	.	PUNCT
fbem-27690	103	1	the	the	DET
fbem-27690	103	2	scale	scale	NOUN
fbem-27690	103	3	is	be	AUX
fbem-27690	103	4	distributed	distribute	VERB
fbem-27690	103	5	in	in	ADP
fbem-27690	103	6	the	the	DET
fbem-27690	103	7	form	form	NOUN
fbem-27690	103	8	of	of	ADP
fbem-27690	103	9	a	a	DET
fbem-27690	103	10	questionnaire	questionnaire	NOUN
fbem-27690	103	11	to	to	ADP
fbem-27690	103	12	the	the	DET
fbem-27690	103	13	customers	customer	NOUN
fbem-27690	103	14	of	of	ADP
fbem-27690	103	15	the	the	DET
fbem-27690	103	16	company	company	NOUN
fbem-27690	103	17	to	to	PART
fbem-27690	103	18	be	be	AUX
fbem-27690	103	19	researched	research	VERB
fbem-27690	103	20	,	,	PUNCT
fbem-27690	103	21	and	and	CCONJ
fbem-27690	103	22	they	they	PRON
fbem-27690	103	23	are	be	AUX
fbem-27690	103	24	asked	ask	VERB
fbem-27690	103	25	to	to	PART
fbem-27690	103	26	score	score	VERB
fbem-27690	103	27	according	accord	VERB
fbem-27690	103	28	to	to	ADP
fbem-27690	103	29	the	the	DET
fbem-27690	103	30	level	level	NOUN
fbem-27690	103	31	of	of	ADP
fbem-27690	103	32	satisfaction	satisfaction	NOUN
fbem-27690	103	33	based	base	VERB
fbem-27690	103	34	on	on	ADP
fbem-27690	103	35	the	the	DET
fbem-27690	103	36	service	service	NOUN
fbem-27690	103	37	they	they	PRON
fbem-27690	103	38	experienced	experience	VERB
fbem-27690	103	39	and	and	CCONJ
fbem-27690	103	40	the	the	DET
fbem-27690	103	41	service	service	NOUN
fbem-27690	103	42	they	they	PRON
fbem-27690	103	43	want	want	VERB
fbem-27690	103	44	to	to	PART
fbem-27690	103	45	receive	receive	VERB
fbem-27690	103	46	,	,	PUNCT
fbem-27690	103	47	with	with	ADP
fbem-27690	103	48	1	1	NUM
fbem-27690	103	49	indicating	indicate	VERB
fbem-27690	103	50	the	the	DET
fbem-27690	103	51	lowest	low	ADJ
fbem-27690	103	52	level	level	NOUN
fbem-27690	103	53	of	of	ADP
fbem-27690	103	54	satisfaction	satisfaction	NOUN
fbem-27690	103	55	and	and	CCONJ
fbem-27690	103	56	5	5	NUM
fbem-27690	103	57	the	the	DET
fbem-27690	103	58	highest	high	ADJ
fbem-27690	103	59	.	.	PUNCT
fbem-27690	104	1	finally	finally	ADV
fbem-27690	104	2	,	,	PUNCT
fbem-27690	104	3	the	the	DET
fbem-27690	104	4	score	score	NOUN
fbem-27690	104	5	of	of	ADP
fbem-27690	104	6	the	the	DET
fbem-27690	104	7	service	service	NOUN
fbem-27690	104	8	quality	quality	NOUN
fbem-27690	104	9	gap	gap	NOUN
fbem-27690	104	10	is	be	AUX
fbem-27690	104	11	the	the	DET
fbem-27690	104	12	difference	difference	NOUN
fbem-27690	104	13	between	between	ADP
fbem-27690	104	14	the	the	DET
fbem-27690	104	15	scores	score	NOUN
fbem-27690	104	16	on	on	ADP
fbem-27690	104	17	the	the	DET
fbem-27690	104	18	perceived	perceive	VERB
fbem-27690	104	19	experience	experience	NOUN
fbem-27690	104	20	and	and	CCONJ
fbem-27690	104	21	the	the	DET
fbem-27690	104	22	expectations	expectation	NOUN
fbem-27690	104	23	,	,	PUNCT
fbem-27690	104	24	which	which	PRON
fbem-27690	104	25	are	be	AUX
fbem-27690	104	26	computed	compute	VERB
fbem-27690	104	27	accordingly	accordingly	ADV
fbem-27690	104	28	.	.	PUNCT
fbem-27690	105	1	the	the	DET
fbem-27690	105	2	pbz	pbz	ADJ
fbem-27690	105	3	portfolio	portfolio	NOUN
fbem-27690	105	4	's	's	PART
fbem-27690	105	5	servqual	servqual	ADJ
fbem-27690	105	6	is	be	AUX
fbem-27690	105	7	developed	develop	VERB
fbem-27690	105	8	with	with	ADP
fbem-27690	105	9	five	five	NUM
fbem-27690	105	10	main	main	ADJ
fbem-27690	105	11	dimensions	dimension	NOUN
fbem-27690	105	12	(	(	PUNCT
fbem-27690	105	13	parasuraman	parasuraman	NOUN
fbem-27690	105	14	,	,	PUNCT
fbem-27690	105	15	et	et	PROPN
fbem-27690	105	16	al	al	PROPN
fbem-27690	105	17	.	.	PROPN
fbem-27690	105	18	,	,	PUNCT
fbem-27690	105	19	1988	1988	NUM
fbem-27690	105	20	)	)	PUNCT
fbem-27690	105	21	.	.	PUNCT
fbem-27690	106	1	tangibility	tangibility	NOUN
fbem-27690	106	2	refers	refer	VERB
fbem-27690	106	3	to	to	ADP
fbem-27690	106	4	the	the	DET
fbem-27690	106	5	outward	outward	ADJ
fbem-27690	106	6	look	look	NOUN
fbem-27690	106	7	of	of	ADP
fbem-27690	106	8	buildings	building	NOUN
fbem-27690	106	9	,	,	PUNCT
fbem-27690	106	10	machinery	machinery	NOUN
fbem-27690	106	11	,	,	PUNCT
fbem-27690	106	12	staff	staff	NOUN
fbem-27690	106	13	,	,	PUNCT
fbem-27690	106	14	and	and	CCONJ
fbem-27690	106	15	correspondence	correspondence	NOUN
fbem-27690	106	16	materials	material	NOUN
fbem-27690	106	17	.	.	PUNCT
fbem-27690	107	1	examples	example	NOUN
fbem-27690	107	2	include	include	VERB
fbem-27690	107	3	aesthetically	aesthetically	ADV
fbem-27690	107	4	pleasing	please	VERB
fbem-27690	107	5	marketing	marketing	NOUN
fbem-27690	107	6	materials	material	NOUN
fbem-27690	107	7	,	,	PUNCT
fbem-27690	107	8	professional	professional	ADJ
fbem-27690	107	9	-	-	PUNCT
fbem-27690	107	10	looking	look	VERB
fbem-27690	107	11	employees	employee	NOUN
fbem-27690	107	12	,	,	PUNCT
fbem-27690	107	13	and	and	CCONJ
fbem-27690	107	14	clean	clean	ADJ
fbem-27690	107	15	,	,	PUNCT
fbem-27690	107	16	well	well	ADV
fbem-27690	107	17	-	-	PUNCT
fbem-27690	107	18	maintained	maintain	VERB
fbem-27690	107	19	premises	premise	NOUN
fbem-27690	107	20	.	.	PUNCT
fbem-27690	108	1	reliability	reliability	NOUN
fbem-27690	108	2	on	on	ADP
fbem-27690	108	3	the	the	DET
fbem-27690	108	4	other	other	ADJ
fbem-27690	108	5	hand	hand	NOUN
fbem-27690	108	6	,	,	PUNCT
fbem-27690	108	7	is	be	AUX
fbem-27690	108	8	the	the	DET
fbem-27690	108	9	capacity	capacity	NOUN
fbem-27690	108	10	to	to	PART
fbem-27690	108	11	deliver	deliver	VERB
fbem-27690	108	12	the	the	DET
fbem-27690	108	13	promised	promise	VERB
fbem-27690	108	14	service	service	NOUN
fbem-27690	108	15	with	with	ADP
fbem-27690	108	16	accuracy	accuracy	NOUN
fbem-27690	108	17	and	and	CCONJ
fbem-27690	108	18	consistency	consistency	NOUN
fbem-27690	108	19	.	.	PUNCT
fbem-27690	109	1	for	for	ADP
fbem-27690	109	2	instance	instance	NOUN
fbem-27690	109	3	,	,	PUNCT
fbem-27690	109	4	regularly	regularly	ADV
fbem-27690	109	5	satisfying	satisfy	VERB
fbem-27690	109	6	customer	customer	NOUN
fbem-27690	109	7	expectations	expectation	NOUN
fbem-27690	109	8	and	and	CCONJ
fbem-27690	109	9	providing	provide	VERB
fbem-27690	109	10	goods	good	NOUN
fbem-27690	109	11	or	or	CCONJ
fbem-27690	109	12	services	service	NOUN
fbem-27690	109	13	on	on	ADP
fbem-27690	109	14	schedule	schedule	NOUN
fbem-27690	109	15	.	.	PUNCT
fbem-27690	110	1	next	next	ADJ
fbem-27690	110	2	is	be	AUX
fbem-27690	110	3	responsiveness	responsiveness	NOUN
fbem-27690	110	4	,	,	PUNCT
fbem-27690	110	5	or	or	CCONJ
fbem-27690	110	6	the	the	DET
fbem-27690	110	7	readiness	readiness	NOUN
fbem-27690	110	8	to	to	PART
fbem-27690	110	9	assist	assist	VERB
fbem-27690	110	10	clients	client	NOUN
fbem-27690	110	11	and	and	CCONJ
fbem-27690	110	12	offer	offer	VERB
fbem-27690	110	13	timely	timely	ADJ
fbem-27690	110	14	service	service	NOUN
fbem-27690	110	15	.	.	PUNCT
fbem-27690	111	1	for	for	ADP
fbem-27690	111	2	instance	instance	NOUN
fbem-27690	111	3	,	,	PUNCT
fbem-27690	111	4	promptly	promptly	ADV
fbem-27690	111	5	responding	respond	VERB
fbem-27690	111	6	to	to	ADP
fbem-27690	111	7	consumer	consumer	NOUN
fbem-27690	111	8	questions	question	NOUN
fbem-27690	111	9	,	,	PUNCT
fbem-27690	111	10	offering	offer	VERB
fbem-27690	111	11	prompt	prompt	ADJ
fbem-27690	111	12	support	support	NOUN
fbem-27690	111	13	,	,	PUNCT
fbem-27690	111	14	and	and	CCONJ
fbem-27690	111	15	effectively	effectively	ADV
fbem-27690	111	16	resolving	resolve	VERB
fbem-27690	111	17	problems	problem	NOUN
fbem-27690	111	18	.	.	PUNCT
fbem-27690	112	1	another	another	PRON
fbem-27690	112	2	is	be	AUX
fbem-27690	112	3	assurance	assurance	NOUN
fbem-27690	112	4	,	,	PUNCT
fbem-27690	112	5	which	which	PRON
fbem-27690	112	6	is	be	AUX
fbem-27690	112	7	the	the	DET
fbem-27690	112	8	expertise	expertise	NOUN
fbem-27690	112	9	and	and	CCONJ
fbem-27690	112	10	civility	civility	NOUN
fbem-27690	112	11	of	of	ADP
fbem-27690	112	12	staff	staff	NOUN
fbem-27690	112	13	members	member	NOUN
fbem-27690	112	14	,	,	PUNCT
fbem-27690	112	15	and	and	CCONJ
fbem-27690	112	16	their	their	PRON
fbem-27690	112	17	capacity	capacity	NOUN
fbem-27690	112	18	to	to	PART
fbem-27690	112	19	inspire	inspire	VERB
fbem-27690	112	20	confidence	confidence	NOUN
fbem-27690	112	21	and	and	CCONJ
fbem-27690	112	22	trust	trust	NOUN
fbem-27690	112	23	.	.	PUNCT
fbem-27690	113	1	for	for	ADP
fbem-27690	113	2	instance	instance	NOUN
fbem-27690	113	3	,	,	PUNCT
fbem-27690	113	4	promptly	promptly	ADV
fbem-27690	113	5	responding	respond	VERB
fbem-27690	113	6	to	to	ADP
fbem-27690	113	7	consumer	consumer	NOUN
fbem-27690	113	8	questions	question	NOUN
fbem-27690	113	9	,	,	PUNCT
fbem-27690	113	10	offering	offer	VERB
fbem-27690	113	11	prompt	prompt	ADJ
fbem-27690	113	12	support	support	NOUN
fbem-27690	113	13	,	,	PUNCT
fbem-27690	113	14	and	and	CCONJ
fbem-27690	113	15	effectively	effectively	ADV
fbem-27690	113	16	resolving	resolve	VERB
fbem-27690	113	17	problems	problem	NOUN
fbem-27690	113	18	.	.	PUNCT
fbem-27690	114	1	last	last	ADJ
fbem-27690	114	2	is	be	AUX
fbem-27690	114	3	empathy	empathy	NOUN
fbem-27690	114	4	which	which	PRON
fbem-27690	114	5	is	be	AUX
fbem-27690	114	6	giving	give	VERB
fbem-27690	114	7	customers	customer	NOUN
fbem-27690	114	8	considerate	considerate	VERB
fbem-27690	114	9	,	,	PUNCT
fbem-27690	114	10	tailored	tailor	VERB
fbem-27690	114	11	attention	attention	NOUN
fbem-27690	114	12	.	.	PUNCT
fbem-27690	115	1	for	for	ADP
fbem-27690	115	2	instance	instance	NOUN
fbem-27690	115	3	,	,	PUNCT
fbem-27690	115	4	spending	spend	VERB
fbem-27690	115	5	time	time	NOUN
fbem-27690	115	6	learning	learn	VERB
fbem-27690	115	7	about	about	ADP
fbem-27690	115	8	the	the	DET
fbem-27690	115	9	needs	need	NOUN
fbem-27690	115	10	of	of	ADP
fbem-27690	115	11	the	the	DET
fbem-27690	115	12	client	client	NOUN
fbem-27690	115	13	,	,	PUNCT
fbem-27690	115	14	tailoring	tailor	VERB
fbem-27690	115	15	the	the	DET
fbem-27690	115	16	service	service	NOUN
fbem-27690	115	17	,	,	PUNCT
fbem-27690	115	18	and	and	CCONJ
fbem-27690	115	19	demonstrating	demonstrate	VERB
fbem-27690	115	20	a	a	DET
fbem-27690	115	21	sincere	sincere	ADJ
fbem-27690	115	22	concern	concern	NOUN
fbem-27690	115	23	for	for	ADP
fbem-27690	115	24	their	their	PRON
fbem-27690	115	25	satisfaction	satisfaction	NOUN
fbem-27690	115	26	.	.	PUNCT
fbem-27690	116	1	in	in	ADP
fbem-27690	116	2	terms	term	NOUN
fbem-27690	116	3	of	of	ADP
fbem-27690	116	4	composition	composition	NOUN
fbem-27690	116	5	,	,	PUNCT
fbem-27690	116	6	there	there	PRON
fbem-27690	116	7	are	be	VERB
fbem-27690	116	8	two	two	NUM
fbem-27690	116	9	components	component	NOUN
fbem-27690	116	10	to	to	ADP
fbem-27690	116	11	the	the	DET
fbem-27690	116	12	servqual	servqual	ADJ
fbem-27690	116	13	model	model	NOUN
fbem-27690	116	14	,	,	PUNCT
fbem-27690	116	15	one	one	NUM
fbem-27690	116	16	is	be	AUX
fbem-27690	116	17	the	the	DET
fbem-27690	116	18	customer	customer	NOUN
fbem-27690	116	19	real	real	ADJ
fbem-27690	116	20	experience	experience	NOUN
fbem-27690	116	21	during	during	ADP
fbem-27690	116	22	the	the	DET
fbem-27690	116	23	real	real	ADJ
fbem-27690	116	24	enjoyment	enjoyment	NOUN
fbem-27690	116	25	,	,	PUNCT
fbem-27690	116	26	and	and	CCONJ
fbem-27690	116	27	the	the	DET
fbem-27690	116	28	other	other	ADJ
fbem-27690	116	29	is	be	AUX
fbem-27690	116	30	the	the	DET
fbem-27690	116	31	service	service	NOUN
fbem-27690	116	32	expectation	expectation	NOUN
fbem-27690	116	33	before	before	ADP
fbem-27690	116	34	the	the	DET
fbem-27690	116	35	enjoyment	enjoyment	NOUN
fbem-27690	116	36	of	of	ADP
fbem-27690	116	37	the	the	DET
fbem-27690	116	38	service	service	NOUN
fbem-27690	116	39	.	.	PUNCT
fbem-27690	117	1	the	the	DET
fbem-27690	117	2	difference	difference	NOUN
fbem-27690	117	3	between	between	ADP
fbem-27690	117	4	expectation	expectation	NOUN
fbem-27690	117	5	and	and	CCONJ
fbem-27690	117	6	actual	actual	ADJ
fbem-27690	117	7	experience	experience	NOUN
fbem-27690	117	8	is	be	AUX
fbem-27690	117	9	the	the	DET
fbem-27690	117	10	specific	specific	ADJ
fbem-27690	117	11	evaluation	evaluation	NOUN
fbem-27690	117	12	of	of	ADP
fbem-27690	117	13	the	the	DET
fbem-27690	117	14	indicator	indicator	NOUN
fbem-27690	117	15	in	in	ADP
fbem-27690	117	16	different	different	ADJ
fbem-27690	117	17	dimensions	dimension	NOUN
fbem-27690	117	18	.	.	PUNCT
fbem-27690	118	1	when	when	SCONJ
fbem-27690	118	2	the	the	DET
fbem-27690	118	3	gap	gap	NOUN
fbem-27690	118	4	between	between	ADP
fbem-27690	118	5	expectation	expectation	NOUN
fbem-27690	118	6	and	and	CCONJ
fbem-27690	118	7	actual	actual	ADJ
fbem-27690	118	8	experience	experience	NOUN
fbem-27690	118	9	is	be	AUX
fbem-27690	118	10	small	small	ADJ
fbem-27690	118	11	,	,	PUNCT
fbem-27690	118	12	the	the	DET
fbem-27690	118	13	service	service	NOUN
fbem-27690	118	14	quality	quality	NOUN
fbem-27690	118	15	is	be	AUX
fbem-27690	118	16	rated	rate	VERB
fbem-27690	118	17	high	high	ADJ
fbem-27690	118	18	.	.	PUNCT
fbem-27690	119	1	the	the	DET
fbem-27690	119	2	servqual	servqual	ADJ
fbem-27690	119	3	scale	scale	NOUN
fbem-27690	119	4	is	be	AUX
fbem-27690	119	5	originally	originally	ADV
fbem-27690	119	6	developed	develop	VERB
fbem-27690	119	7	for	for	ADP
fbem-27690	119	8	the	the	DET
fbem-27690	119	9	telephone	telephone	NOUN
fbem-27690	119	10	repair	repair	NOUN
fbem-27690	119	11	,	,	PUNCT
fbem-27690	119	12	insurance	insurance	NOUN
fbem-27690	119	13	,	,	PUNCT
fbem-27690	119	14	and	and	CCONJ
fbem-27690	119	15	retail	retail	ADJ
fbem-27690	119	16	banking	banking	NOUN
fbem-27690	119	17	industries	industry	NOUN
fbem-27690	119	18	,	,	PUNCT
fbem-27690	119	19	but	but	CCONJ
fbem-27690	119	20	has	have	AUX
fbem-27690	119	21	since	since	ADV
fbem-27690	119	22	been	be	AUX
fbem-27690	119	23	applied	apply	VERB
fbem-27690	119	24	to	to	ADP
fbem-27690	119	25	the	the	DET
fbem-27690	119	26	field	field	NOUN
fbem-27690	119	27	of	of	ADP
fbem-27690	119	28	logistics	logistic	NOUN
fbem-27690	119	29	,	,	PUNCT
fbem-27690	119	30	where	where	SCONJ
fbem-27690	119	31	the	the	DET
fbem-27690	119	32	secondary	secondary	ADJ
fbem-27690	119	33	indicators	indicator	NOUN
fbem-27690	119	34	and	and	CCONJ
fbem-27690	119	35	service	service	NOUN
fbem-27690	119	36	dimensions	dimension	NOUN
fbem-27690	119	37	must	must	AUX
fbem-27690	119	38	be	be	AUX
fbem-27690	119	39	customized	customize	VERB
fbem-27690	119	40	for	for	ADP
fbem-27690	119	41	the	the	DET
fbem-27690	119	42	logistics	logistic	NOUN
fbem-27690	119	43	industry	industry	NOUN
fbem-27690	119	44	.	.	PUNCT
fbem-27690	120	1	this	this	DET
fbem-27690	120	2	study	study	NOUN
fbem-27690	120	3	introduced	introduce	VERB
fbem-27690	120	4	the	the	DET
fbem-27690	120	5	servqual	servqual	ADJ
fbem-27690	120	6	scale	scale	NOUN
fbem-27690	120	7	and	and	CCONJ
fbem-27690	120	8	the	the	DET
fbem-27690	120	9	five	five	NUM
fbem-27690	120	10	dimensions	dimension	NOUN
fbem-27690	120	11	for	for	ADP
fbem-27690	120	12	dongguan	dongguan	PROPN
fbem-27690	120	13	terminal	terminal	PROPN
fbem-27690	120	14	logistics	logistic	NOUN
fbem-27690	120	15	,	,	PUNCT
fbem-27690	120	16	and	and	CCONJ
fbem-27690	120	17	used	use	VERB
fbem-27690	120	18	empirical	empirical	ADJ
fbem-27690	120	19	evidence	evidence	NOUN
fbem-27690	120	20	to	to	PART
fbem-27690	120	21	demonstrate	demonstrate	VERB
fbem-27690	120	22	these	these	DET
fbem-27690	120	23	five	five	NUM
fbem-27690	120	24	dimensions	dimension	NOUN
fbem-27690	120	25	and	and	CCONJ
fbem-27690	120	26	secondary	secondary	ADJ
fbem-27690	120	27	indicators	indicator	NOUN
fbem-27690	120	28	,	,	PUNCT
fbem-27690	120	29	and	and	CCONJ
fbem-27690	120	30	arrived	arrive	VERB
fbem-27690	120	31	at	at	ADP
fbem-27690	120	32	a	a	DET
fbem-27690	120	33	service	service	NOUN
fbem-27690	120	34	quality	quality	NOUN
fbem-27690	120	35	model	model	NOUN
fbem-27690	120	36	suitable	suitable	ADJ
fbem-27690	120	37	for	for	ADP
fbem-27690	120	38	dongguan	dongguan	PROPN
fbem-27690	120	39	terminal	terminal	PROPN
fbem-27690	120	40	logistics	logistic	NOUN
fbem-27690	120	41	.	.	PUNCT
fbem-27690	121	1	311	311	NUM
fbem-27690	121	2	2.2	2.2	NUM
fbem-27690	121	3	.	.	PUNCT
fbem-27690	122	1	theoretical	theoretical	ADJ
fbem-27690	122	2	framework	framework	NOUN
fbem-27690	122	3	after	after	ADP
fbem-27690	122	4	analyzing	analyze	VERB
fbem-27690	122	5	the	the	DET
fbem-27690	122	6	literature	literature	NOUN
fbem-27690	122	7	on	on	ADP
fbem-27690	122	8	the	the	DET
fbem-27690	122	9	quality	quality	NOUN
fbem-27690	122	10	of	of	ADP
fbem-27690	122	11	domestic	domestic	ADJ
fbem-27690	122	12	and	and	CCONJ
fbem-27690	122	13	international	international	ADJ
fbem-27690	122	14	logistics	logistic	NOUN
fbem-27690	122	15	services	service	NOUN
fbem-27690	122	16	,	,	PUNCT
fbem-27690	122	17	and	and	CCONJ
fbem-27690	122	18	based	base	VERB
fbem-27690	122	19	on	on	ADP
fbem-27690	122	20	the	the	DET
fbem-27690	122	21	customer	customer	NOUN
fbem-27690	122	22	satisfaction	satisfaction	NOUN
fbem-27690	122	23	,	,	PUNCT
fbem-27690	122	24	servqual	servqual	ADJ
fbem-27690	122	25	model	model	NOUN
fbem-27690	122	26	,	,	PUNCT
fbem-27690	122	27	as	as	ADV
fbem-27690	122	28	well	well	ADV
fbem-27690	122	29	as	as	ADP
fbem-27690	122	30	combining	combine	VERB
fbem-27690	122	31	the	the	DET
fbem-27690	122	32	current	current	ADJ
fbem-27690	122	33	situation	situation	NOUN
fbem-27690	122	34	of	of	ADP
fbem-27690	122	35	dongguan	dongguan	PROPN
fbem-27690	122	36	terminal	terminal	PROPN
fbem-27690	122	37	logistic	logistic	PROPN
fbem-27690	122	38	service	service	NOUN
fbem-27690	122	39	quality	quality	NOUN
fbem-27690	122	40	,	,	PUNCT
fbem-27690	122	41	the	the	DET
fbem-27690	122	42	dimensions	dimension	NOUN
fbem-27690	122	43	of	of	ADP
fbem-27690	122	44	the	the	DET
fbem-27690	122	45	evaluation	evaluation	NOUN
fbem-27690	122	46	elements	element	NOUN
fbem-27690	122	47	of	of	ADP
fbem-27690	122	48	customerperceived	customerperceive	VERB
fbem-27690	122	49	service	service	NOUN
fbem-27690	122	50	quality	quality	NOUN
fbem-27690	122	51	were	be	AUX
fbem-27690	122	52	selected	select	VERB
fbem-27690	122	53	.	.	PUNCT
fbem-27690	123	1	then	then	ADV
fbem-27690	123	2	,	,	PUNCT
fbem-27690	123	3	data	data	VERB
fbem-27690	123	4	analysis	analysis	NOUN
fbem-27690	123	5	methods	method	NOUN
fbem-27690	123	6	such	such	ADJ
fbem-27690	123	7	as	as	ADP
fbem-27690	123	8	mean	mean	ADJ
fbem-27690	123	9	,	,	PUNCT
fbem-27690	123	10	anova	anova	PROPN
fbem-27690	123	11	analysis	analysis	NOUN
fbem-27690	123	12	,	,	PUNCT
fbem-27690	123	13	and	and	CCONJ
fbem-27690	123	14	pearson	pearson	PROPN
fbem-27690	123	15	's	's	PART
fbem-27690	123	16	correlation	correlation	NOUN
fbem-27690	123	17	coefficient	coefficient	NOUN
fbem-27690	123	18	in	in	ADP
fbem-27690	123	19	spss27	spss27	PROPN
fbem-27690	123	20	.	.	PUNCT
fbem-27690	124	1	quantitative	quantitative	ADJ
fbem-27690	124	2	analyses	analysis	NOUN
fbem-27690	124	3	were	be	AUX
fbem-27690	124	4	used	use	VERB
fbem-27690	124	5	to	to	PART
fbem-27690	124	6	verify	verify	VERB
fbem-27690	124	7	the	the	DET
fbem-27690	124	8	reliability	reliability	NOUN
fbem-27690	124	9	of	of	ADP
fbem-27690	124	10	the	the	DET
fbem-27690	124	11	proposed	proposed	ADJ
fbem-27690	124	12	five	five	NUM
fbem-27690	124	13	dimensions	dimension	NOUN
fbem-27690	124	14	,	,	PUNCT
fbem-27690	124	15	evaluate	evaluate	VERB
fbem-27690	124	16	the	the	DET
fbem-27690	124	17	quality	quality	NOUN
fbem-27690	124	18	of	of	ADP
fbem-27690	124	19	dongguan	dongguan	PROPN
fbem-27690	124	20	terminal	terminal	PROPN
fbem-27690	124	21	logistic	logistic	ADJ
fbem-27690	124	22	services	service	NOUN
fbem-27690	124	23	from	from	ADP
fbem-27690	124	24	the	the	DET
fbem-27690	124	25	gap	gap	NOUN
fbem-27690	124	26	of	of	ADP
fbem-27690	124	27	expectation	expectation	NOUN
fbem-27690	124	28	-	-	PUNCT
fbem-27690	124	29	perception	perception	NOUN
fbem-27690	124	30	,	,	PUNCT
fbem-27690	124	31	analyze	analyze	VERB
fbem-27690	124	32	the	the	DET
fbem-27690	124	33	evaluation	evaluation	NOUN
fbem-27690	124	34	of	of	ADP
fbem-27690	124	35	dongguan	dongguan	PROPN
fbem-27690	124	36	terminal	terminal	PROPN
fbem-27690	124	37	logistic	logistic	PROPN
fbem-27690	124	38	service	service	NOUN
fbem-27690	124	39	quality	quality	NOUN
fbem-27690	124	40	by	by	ADP
fbem-27690	124	41	customers	customer	NOUN
fbem-27690	124	42	who	who	PRON
fbem-27690	124	43	choose	choose	VERB
fbem-27690	124	44	three	three	NUM
fbem-27690	124	45	pick	pick	VERB
fbem-27690	124	46	-	-	PUNCT
fbem-27690	124	47	up	up	ADP
fbem-27690	124	48	modes	mode	NOUN
fbem-27690	124	49	(	(	PUNCT
fbem-27690	124	50	home	home	NOUN
fbem-27690	124	51	delivery	delivery	NOUN
fbem-27690	124	52	,	,	PUNCT
fbem-27690	124	53	self	self	NOUN
fbem-27690	124	54	-	-	PUNCT
fbem-27690	124	55	service	service	NOUN
fbem-27690	124	56	pick	pick	NOUN
fbem-27690	124	57	up	up	ADP
fbem-27690	124	58	container	container	NOUN
fbem-27690	124	59	,	,	PUNCT
fbem-27690	124	60	and	and	CCONJ
fbem-27690	124	61	post	post	VERB
fbem-27690	124	62	office	office	NOUN
fbem-27690	124	63	)	)	PUNCT
fbem-27690	124	64	,	,	PUNCT
fbem-27690	124	65	and	and	CCONJ
fbem-27690	124	66	analyze	analyze	VERB
fbem-27690	124	67	their	their	PRON
fbem-27690	124	68	points	point	NOUN
fbem-27690	124	69	of	of	ADP
fbem-27690	124	70	concern	concern	NOUN
fbem-27690	124	71	and	and	CCONJ
fbem-27690	124	72	needs	need	NOUN
fbem-27690	124	73	.	.	PUNCT
fbem-27690	125	1	finally	finally	ADV
fbem-27690	125	2	,	,	PUNCT
fbem-27690	125	3	the	the	DET
fbem-27690	125	4	needs	need	NOUN
fbem-27690	125	5	of	of	ADP
fbem-27690	125	6	different	different	ADJ
fbem-27690	125	7	customers	customer	NOUN
fbem-27690	125	8	from	from	ADP
fbem-27690	125	9	the	the	DET
fbem-27690	125	10	five	five	NUM
fbem-27690	125	11	dimensions	dimension	NOUN
fbem-27690	125	12	of	of	ADP
fbem-27690	125	13	the	the	DET
fbem-27690	125	14	relevant	relevant	ADJ
fbem-27690	125	15	recommendations	recommendation	NOUN
fbem-27690	125	16	were	be	AUX
fbem-27690	125	17	used	use	VERB
fbem-27690	125	18	to	to	PART
fbem-27690	125	19	maximize	maximize	VERB
fbem-27690	125	20	the	the	DET
fbem-27690	125	21	distribution	distribution	NOUN
fbem-27690	125	22	of	of	ADP
fbem-27690	125	23	resources	resource	NOUN
fbem-27690	125	24	,	,	PUNCT
fbem-27690	125	25	and	and	CCONJ
fbem-27690	125	26	enhance	enhance	VERB
fbem-27690	125	27	the	the	DET
fbem-27690	125	28	quality	quality	NOUN
fbem-27690	125	29	of	of	ADP
fbem-27690	125	30	terminal	terminal	ADJ
fbem-27690	125	31	logistic	logistic	ADJ
fbem-27690	125	32	services	service	NOUN
fbem-27690	125	33	in	in	ADP
fbem-27690	125	34	dongguan	dongguan	PROPN
fbem-27690	125	35	city	city	PROPN
fbem-27690	125	36	as	as	ADP
fbem-27690	125	37	a	a	DET
fbem-27690	125	38	continuous	continuous	ADJ
fbem-27690	125	39	improvement	improvement	NOUN
fbem-27690	125	40	model	model	NOUN
fbem-27690	125	41	.	.	PUNCT
fbem-27690	126	1	the	the	DET
fbem-27690	126	2	final	final	ADJ
fbem-27690	126	3	goal	goal	NOUN
fbem-27690	126	4	was	be	AUX
fbem-27690	126	5	to	to	PART
fbem-27690	126	6	enhance	enhance	VERB
fbem-27690	126	7	the	the	DET
fbem-27690	126	8	quality	quality	NOUN
fbem-27690	126	9	of	of	ADP
fbem-27690	126	10	terminal	terminal	ADJ
fbem-27690	126	11	logistic	logistic	ADJ
fbem-27690	126	12	services	service	NOUN
fbem-27690	126	13	in	in	ADP
fbem-27690	126	14	dongguan	dongguan	PROPN
fbem-27690	126	15	and	and	CCONJ
fbem-27690	126	16	increase	increase	VERB
fbem-27690	126	17	customer	customer	NOUN
fbem-27690	126	18	satisfaction	satisfaction	NOUN
fbem-27690	126	19	and	and	CCONJ
fbem-27690	126	20	loyalty	loyalty	NOUN
fbem-27690	126	21	.	.	PUNCT
fbem-27690	127	1	figure	figure	NOUN
fbem-27690	127	2	1	1	NUM
fbem-27690	127	3	.	.	PUNCT
fbem-27690	127	4	theoretical	theoretical	ADJ
fbem-27690	127	5	framework	framework	NOUN
fbem-27690	127	6	3	3	NUM
fbem-27690	127	7	.	.	PUNCT
fbem-27690	127	8	research	research	NOUN
fbem-27690	127	9	methodology	methodology	NOUN
fbem-27690	127	10	in	in	ADP
fbem-27690	127	11	this	this	DET
fbem-27690	127	12	study	study	NOUN
fbem-27690	127	13	,	,	PUNCT
fbem-27690	127	14	quantitative	quantitative	ADJ
fbem-27690	127	15	study	study	NOUN
fbem-27690	127	16	methodologies	methodology	NOUN
fbem-27690	127	17	were	be	AUX
fbem-27690	127	18	used	use	VERB
fbem-27690	127	19	.	.	PUNCT
fbem-27690	128	1	it	it	PRON
fbem-27690	128	2	mainly	mainly	ADV
fbem-27690	128	3	includes	include	VERB
fbem-27690	128	4	literature	literature	NOUN
fbem-27690	128	5	reading	reading	NOUN
fbem-27690	128	6	method	method	NOUN
fbem-27690	128	7	,	,	PUNCT
fbem-27690	128	8	questionnaire	questionnaire	NOUN
fbem-27690	128	9	survey	survey	NOUN
fbem-27690	128	10	method	method	NOUN
fbem-27690	128	11	,	,	PUNCT
fbem-27690	128	12	reliability	reliability	NOUN
fbem-27690	128	13	and	and	CCONJ
fbem-27690	128	14	validity	validity	NOUN
fbem-27690	128	15	analysis	analysis	NOUN
fbem-27690	128	16	,	,	PUNCT
fbem-27690	128	17	mean	mean	VERB
fbem-27690	128	18	,	,	PUNCT
fbem-27690	128	19	anova	anova	VERB
fbem-27690	128	20	analysis	analysis	NOUN
fbem-27690	128	21	and	and	CCONJ
fbem-27690	128	22	pearson	pearson	NOUN
fbem-27690	128	23	correlation	correlation	NOUN
fbem-27690	128	24	coefficient	coefficient	NOUN
fbem-27690	128	25	analysis	analysis	NOUN
fbem-27690	128	26	.	.	PUNCT
fbem-27690	129	1	literature	literature	NOUN
fbem-27690	129	2	reading	reading	NOUN
fbem-27690	129	3	method	method	NOUN
fbem-27690	129	4	was	be	AUX
fbem-27690	129	5	used	use	VERB
fbem-27690	129	6	to	to	PART
fbem-27690	129	7	establish	establish	VERB
fbem-27690	129	8	the	the	DET
fbem-27690	129	9	theoretical	theoretical	ADJ
fbem-27690	129	10	foundation	foundation	NOUN
fbem-27690	129	11	of	of	ADP
fbem-27690	129	12	the	the	DET
fbem-27690	129	13	article	article	NOUN
fbem-27690	129	14	,	,	PUNCT
fbem-27690	129	15	determine	determine	VERB
fbem-27690	129	16	the	the	DET
fbem-27690	129	17	five	five	NUM
fbem-27690	129	18	dimensions	dimension	NOUN
fbem-27690	129	19	of	of	ADP
fbem-27690	129	20	the	the	DET
fbem-27690	129	21	study	study	NOUN
fbem-27690	129	22	(	(	PUNCT
fbem-27690	129	23	tangibility	tangibility	NOUN
fbem-27690	129	24	,	,	PUNCT
fbem-27690	129	25	reliability	reliability	NOUN
fbem-27690	129	26	,	,	PUNCT
fbem-27690	129	27	responsiveness	responsiveness	NOUN
fbem-27690	129	28	,	,	PUNCT
fbem-27690	129	29	assurance	assurance	NOUN
fbem-27690	129	30	,	,	PUNCT
fbem-27690	129	31	empathy	empathy	NOUN
fbem-27690	129	32	)	)	PUNCT
fbem-27690	129	33	and	and	CCONJ
fbem-27690	130	1	the	the	DET
fbem-27690	130	2	models	model	NOUN
fbem-27690	130	3	used	use	VERB
fbem-27690	130	4	(	(	PUNCT
fbem-27690	130	5	customer	customer	NOUN
fbem-27690	130	6	satisfaction	satisfaction	NOUN
fbem-27690	130	7	theory	theory	NOUN
fbem-27690	130	8	,	,	PUNCT
fbem-27690	130	9	servqual	servqual	ADJ
fbem-27690	130	10	model	model	NOUN
fbem-27690	130	11	)	)	PUNCT
fbem-27690	130	12	.	.	PUNCT
fbem-27690	131	1	next	next	ADV
fbem-27690	131	2	,	,	PUNCT
fbem-27690	131	3	the	the	DET
fbem-27690	131	4	data	data	NOUN
fbem-27690	131	5	collection	collection	NOUN
fbem-27690	131	6	of	of	ADP
fbem-27690	131	7	perceived	perceive	VERB
fbem-27690	131	8	-	-	PUNCT
fbem-27690	131	9	service	service	NOUN
fbem-27690	131	10	quality	quality	NOUN
fbem-27690	131	11	satisfaction	satisfaction	NOUN
fbem-27690	131	12	and	and	CCONJ
fbem-27690	131	13	expected	expect	VERB
fbem-27690	131	14	-	-	PUNCT
fbem-27690	131	15	service	service	NOUN
fbem-27690	131	16	quality	quality	NOUN
fbem-27690	131	17	of	of	ADP
fbem-27690	131	18	terminal	terminal	ADJ
fbem-27690	131	19	logistic	logistic	NOUN
fbem-27690	131	20	in	in	ADP
fbem-27690	131	21	dongguan	dongguan	PROPN
fbem-27690	131	22	city	city	PROPN
fbem-27690	131	23	was	be	AUX
fbem-27690	131	24	carried	carry	VERB
fbem-27690	131	25	out	out	ADP
fbem-27690	131	26	by	by	ADP
fbem-27690	131	27	questionnaire	questionnaire	NOUN
fbem-27690	131	28	star	star	NOUN
fbem-27690	131	29	software	software	PROPN
fbem-27690	131	30	.	.	PUNCT
fbem-27690	132	1	the	the	DET
fbem-27690	132	2	research	research	NOUN
fbem-27690	132	3	questionnaire	questionnaire	NOUN
fbem-27690	132	4	was	be	AUX
fbem-27690	132	5	only	only	ADV
fbem-27690	132	6	one	one	NUM
fbem-27690	132	7	form	form	NOUN
fbem-27690	132	8	of	of	ADP
fbem-27690	132	9	online	online	ADJ
fbem-27690	132	10	questionnaire	questionnaire	NOUN
fbem-27690	132	11	distribution	distribution	NOUN
fbem-27690	132	12	,	,	PUNCT
fbem-27690	132	13	which	which	PRON
fbem-27690	132	14	can	can	AUX
fbem-27690	132	15	realize	realize	VERB
fbem-27690	132	16	the	the	DET
fbem-27690	132	17	rapid	rapid	ADJ
fbem-27690	132	18	distribution	distribution	NOUN
fbem-27690	132	19	,	,	PUNCT
fbem-27690	132	20	recovery	recovery	NOUN
fbem-27690	132	21	,	,	PUNCT
fbem-27690	132	22	and	and	CCONJ
fbem-27690	132	23	data	datum	NOUN
fbem-27690	132	24	collection	collection	NOUN
fbem-27690	132	25	on	on	ADP
fbem-27690	132	26	the	the	DET
fbem-27690	132	27	network	network	NOUN
fbem-27690	132	28	.	.	PUNCT
fbem-27690	133	1	the	the	DET
fbem-27690	133	2	entire	entire	ADJ
fbem-27690	133	3	questionnaire	questionnaire	NOUN
fbem-27690	133	4	included	include	VERB
fbem-27690	133	5	two	two	NUM
fbem-27690	133	6	main	main	ADJ
fbem-27690	133	7	areas	area	NOUN
fbem-27690	133	8	:	:	PUNCT
fbem-27690	133	9	first	first	ADV
fbem-27690	133	10	,	,	PUNCT
fbem-27690	133	11	the	the	DET
fbem-27690	133	12	survey	survey	NOUN
fbem-27690	133	13	of	of	ADP
fbem-27690	133	14	basic	basic	ADJ
fbem-27690	133	15	personal	personal	ADJ
fbem-27690	133	16	information	information	NOUN
fbem-27690	133	17	to	to	PART
fbem-27690	133	18	get	get	VERB
fbem-27690	133	19	more	more	ADV
fbem-27690	133	20	objective	objective	ADJ
fbem-27690	133	21	and	and	CCONJ
fbem-27690	133	22	accurate	accurate	ADJ
fbem-27690	133	23	findings	finding	NOUN
fbem-27690	133	24	and	and	CCONJ
fbem-27690	133	25	to	to	PART
fbem-27690	133	26	prepare	prepare	VERB
fbem-27690	133	27	for	for	ADP
fbem-27690	133	28	this	this	DET
fbem-27690	133	29	study	study	NOUN
fbem-27690	133	30	.	.	PUNCT
fbem-27690	134	1	the	the	DET
fbem-27690	134	2	second	second	ADJ
fbem-27690	134	3	part	part	NOUN
fbem-27690	134	4	of	of	ADP
fbem-27690	134	5	the	the	DET
fbem-27690	134	6	questionnaire	questionnaire	NOUN
fbem-27690	134	7	was	be	AUX
fbem-27690	134	8	the	the	DET
fbem-27690	134	9	thematic	thematic	ADJ
fbem-27690	134	10	measurement	measurement	NOUN
fbem-27690	134	11	section	section	NOUN
fbem-27690	134	12	of	of	ADP
fbem-27690	134	13	the	the	DET
fbem-27690	134	14	questionnaire	questionnaire	NOUN
fbem-27690	134	15	.	.	PUNCT
fbem-27690	135	1	this	this	DET
fbem-27690	135	2	section	section	NOUN
fbem-27690	135	3	involved	involve	VERB
fbem-27690	135	4	5	5	NUM
fbem-27690	135	5	evaluation	evaluation	NOUN
fbem-27690	135	6	dimensions	dimension	NOUN
fbem-27690	135	7	and	and	CCONJ
fbem-27690	135	8	28	28	NUM
fbem-27690	135	9	questions	question	NOUN
fbem-27690	135	10	.	.	PUNCT
fbem-27690	136	1	5	5	NUM
fbem-27690	136	2	questions	question	NOUN
fbem-27690	136	3	were	be	AUX
fbem-27690	136	4	assigned	assign	VERB
fbem-27690	136	5	to	to	ADP
fbem-27690	136	6	the	the	DET
fbem-27690	136	7	dimension	dimension	NOUN
fbem-27690	136	8	of	of	ADP
fbem-27690	136	9	tangibility	tangibility	NOUN
fbem-27690	136	10	,	,	PUNCT
fbem-27690	136	11	8	8	NUM
fbem-27690	136	12	to	to	ADP
fbem-27690	136	13	the	the	DET
fbem-27690	136	14	dimension	dimension	NOUN
fbem-27690	136	15	of	of	ADP
fbem-27690	136	16	reliability	reliability	NOUN
fbem-27690	136	17	,	,	PUNCT
fbem-27690	136	18	6	6	NUM
fbem-27690	136	19	to	to	ADP
fbem-27690	136	20	the	the	DET
fbem-27690	136	21	dimension	dimension	NOUN
fbem-27690	136	22	of	of	ADP
fbem-27690	136	23	assurance	assurance	NOUN
fbem-27690	136	24	,	,	PUNCT
fbem-27690	136	25	5	5	NUM
fbem-27690	136	26	to	to	ADP
fbem-27690	136	27	the	the	DET
fbem-27690	136	28	dimension	dimension	NOUN
fbem-27690	136	29	of	of	ADP
fbem-27690	136	30	responsiveness	responsiveness	NOUN
fbem-27690	136	31	,	,	PUNCT
fbem-27690	136	32	and	and	CCONJ
fbem-27690	136	33	4	4	NUM
fbem-27690	136	34	to	to	ADP
fbem-27690	136	35	the	the	DET
fbem-27690	136	36	dimension	dimension	NOUN
fbem-27690	136	37	of	of	ADP
fbem-27690	136	38	empathy	empathy	NOUN
fbem-27690	136	39	.	.	PUNCT
fbem-27690	137	1	a	a	DET
fbem-27690	137	2	5	5	NUM
fbem-27690	137	3	-	-	PUNCT
fbem-27690	137	4	point	point	NOUN
fbem-27690	137	5	likert	likert	ADJ
fbem-27690	137	6	scale	scale	NOUN
fbem-27690	137	7	served	serve	VERB
fbem-27690	137	8	as	as	ADP
fbem-27690	137	9	the	the	DET
fbem-27690	137	10	basis	basis	NOUN
fbem-27690	137	11	for	for	ADP
fbem-27690	137	12	every	every	DET
fbem-27690	137	13	question	question	NOUN
fbem-27690	137	14	,	,	PUNCT
fbem-27690	137	15	which	which	PRON
fbem-27690	137	16	assigned	assign	VERB
fbem-27690	137	17	five	five	NUM
fbem-27690	137	18	items	item	NOUN
fbem-27690	137	19	in	in	ADP
fbem-27690	137	20	the	the	DET
fbem-27690	137	21	order	order	NOUN
fbem-27690	137	22	of	of	ADP
fbem-27690	137	23	1	1	NUM
fbem-27690	137	24	,	,	PUNCT
fbem-27690	137	25	2	2	NUM
fbem-27690	137	26	,	,	PUNCT
fbem-27690	137	27	3	3	NUM
fbem-27690	137	28	,	,	PUNCT
fbem-27690	137	29	4	4	NUM
fbem-27690	137	30	,	,	PUNCT
fbem-27690	137	31	and	and	CCONJ
fbem-27690	137	32	5	5	NUM
fbem-27690	137	33	:	:	SYM
fbem-27690	137	34	1.01~1.80	1.01~1.80	NUM
fbem-27690	137	35	for	for	ADP
fbem-27690	137	36	complete	complete	ADJ
fbem-27690	137	37	satisfaction	satisfaction	NOUN
fbem-27690	137	38	(	(	PUNCT
fbem-27690	137	39	ns	ns	NUM
fbem-27690	137	40	)	)	PUNCT
fbem-27690	137	41	;	;	PUNCT
fbem-27690	137	42	1.81	1.81	NUM
fbem-27690	137	43	~	~	PUNCT
fbem-27690	137	44	2.60	2.60	NUM
fbem-27690	137	45	for	for	ADP
fbem-27690	137	46	less	less	ADJ
fbem-27690	137	47	dissatisfaction	dissatisfaction	NOUN
fbem-27690	137	48	(	(	PUNCT
fbem-27690	137	49	ls	ls	PROPN
fbem-27690	137	50	)	)	PUNCT
fbem-27690	137	51	;	;	PUNCT
fbem-27690	137	52	2.61	2.61	NUM
fbem-27690	137	53	~	~	PUNCT
fbem-27690	137	54	3.40	3.40	NUM
fbem-27690	137	55	for	for	ADP
fbem-27690	137	56	moderate	moderate	ADJ
fbem-27690	137	57	satisfaction	satisfaction	NOUN
fbem-27690	137	58	(	(	PUNCT
fbem-27690	137	59	ms	ms	NOUN
fbem-27690	137	60	)	)	PUNCT
fbem-27690	137	61	;	;	PUNCT
fbem-27690	137	62	3.41	3.41	NUM
fbem-27690	137	63	~	~	PUNCT
fbem-27690	137	64	4.20	4.20	NUM
fbem-27690	137	65	for	for	ADP
fbem-27690	137	66	satisfaction	satisfaction	NOUN
fbem-27690	137	67	(	(	PUNCT
fbem-27690	137	68	s	s	NOUN
fbem-27690	137	69	)	)	PUNCT
fbem-27690	137	70	;	;	PUNCT
fbem-27690	137	71	and	and	CCONJ
fbem-27690	137	72	4.21	4.21	NUM
fbem-27690	137	73	~	~	PUNCT
fbem-27690	137	74	5.00	5.00	NUM
fbem-27690	137	75	for	for	ADP
fbem-27690	137	76	very	very	ADV
fbem-27690	137	77	satisfied	satisfied	ADJ
fbem-27690	137	78	(	(	PUNCT
fbem-27690	137	79	vs	vs	NOUN
fbem-27690	137	80	)	)	PUNCT
fbem-27690	137	81	.	.	PUNCT
fbem-27690	138	1	this	this	PRON
fbem-27690	138	2	was	be	AUX
fbem-27690	138	3	a	a	DET
fbem-27690	138	4	key	key	ADJ
fbem-27690	138	5	part	part	NOUN
fbem-27690	138	6	of	of	ADP
fbem-27690	138	7	the	the	DET
fbem-27690	138	8	overall	overall	ADJ
fbem-27690	138	9	questionnaire	questionnaire	NOUN
fbem-27690	138	10	,	,	PUNCT
fbem-27690	138	11	and	and	CCONJ
fbem-27690	138	12	clients	client	NOUN
fbem-27690	138	13	were	be	AUX
fbem-27690	138	14	asked	ask	VERB
fbem-27690	138	15	to	to	PART
fbem-27690	138	16	rate	rate	VERB
fbem-27690	138	17	each	each	DET
fbem-27690	138	18	specific	specific	ADJ
fbem-27690	138	19	question	question	NOUN
fbem-27690	138	20	based	base	VERB
fbem-27690	138	21	on	on	ADP
fbem-27690	138	22	their	their	PRON
fbem-27690	138	23	actual	actual	ADJ
fbem-27690	138	24	experience	experience	NOUN
fbem-27690	138	25	.	.	PUNCT
fbem-27690	139	1	according	accord	VERB
fbem-27690	139	2	to	to	ADP
fbem-27690	139	3	the	the	DET
fbem-27690	139	4	investigators	investigator	NOUN
fbem-27690	139	5	'	'	PART
fbem-27690	139	6	scores	score	NOUN
fbem-27690	139	7	on	on	ADP
fbem-27690	139	8	the	the	DET
fbem-27690	139	9	indicators	indicator	NOUN
fbem-27690	139	10	,	,	PUNCT
fbem-27690	139	11	the	the	DET
fbem-27690	139	12	quality	quality	NOUN
fbem-27690	139	13	of	of	ADP
fbem-27690	139	14	express	express	ADJ
fbem-27690	139	15	service	service	NOUN
fbem-27690	139	16	was	be	AUX
fbem-27690	139	17	then	then	ADV
fbem-27690	139	18	analyzed	analyze	VERB
fbem-27690	139	19	and	and	CCONJ
fbem-27690	139	20	evaluated	evaluate	VERB
fbem-27690	139	21	.	.	PUNCT
fbem-27690	140	1	in	in	ADP
fbem-27690	140	2	the	the	DET
fbem-27690	140	3	questionnaire	questionnaire	NOUN
fbem-27690	140	4	analysis	analysis	NOUN
fbem-27690	140	5	process	process	NOUN
fbem-27690	140	6	,	,	PUNCT
fbem-27690	140	7	spss27	spss27	NOUN
fbem-27690	140	8	software	software	NOUN
fbem-27690	140	9	was	be	AUX
fbem-27690	140	10	used	use	VERB
fbem-27690	140	11	for	for	ADP
fbem-27690	140	12	data	data	NOUN
fbem-27690	140	13	processing	processing	NOUN
fbem-27690	140	14	,	,	PUNCT
fbem-27690	140	15	which	which	PRON
fbem-27690	140	16	helped	help	VERB
fbem-27690	140	17	the	the	DET
fbem-27690	140	18	researcher	researcher	NOUN
fbem-27690	140	19	extracts	extract	NOUN
fbem-27690	140	20	information	information	NOUN
fbem-27690	140	21	,	,	PUNCT
fbem-27690	140	22	make	make	VERB
fbem-27690	140	23	decisions	decision	NOUN
fbem-27690	140	24	and	and	CCONJ
fbem-27690	140	25	discover	discover	VERB
fbem-27690	140	26	patterns	pattern	NOUN
fbem-27690	140	27	from	from	ADP
fbem-27690	140	28	the	the	DET
fbem-27690	140	29	data	datum	NOUN
fbem-27690	140	30	.	.	PUNCT
fbem-27690	141	1	anova	anova	PROPN
fbem-27690	141	2	was	be	AUX
fbem-27690	141	3	used	use	VERB
fbem-27690	141	4	to	to	PART
fbem-27690	141	5	analyze	analyze	VERB
fbem-27690	141	6	whether	whether	SCONJ
fbem-27690	141	7	there	there	PRON
fbem-27690	141	8	is	be	VERB
fbem-27690	141	9	significant	significant	ADJ
fbem-27690	141	10	difference	difference	NOUN
fbem-27690	141	11	in	in	ADP
fbem-27690	141	12	the	the	DET
fbem-27690	141	13	responses	response	NOUN
fbem-27690	141	14	among	among	ADP
fbem-27690	141	15	the	the	DET
fbem-27690	141	16	three	three	NUM
fbem-27690	141	17	(	(	PUNCT
fbem-27690	141	18	3	3	NUM
fbem-27690	141	19	)	)	PUNCT
fbem-27690	141	20	groups	group	NOUN
fbem-27690	141	21	of	of	ADP
fbem-27690	141	22	respondents	respondent	NOUN
fbem-27690	141	23	(	(	PUNCT
fbem-27690	141	24	home	home	NOUN
fbem-27690	141	25	delivery	delivery	NOUN
fbem-27690	141	26	,	,	PUNCT
fbem-27690	141	27	self	self	NOUN
fbem-27690	141	28	-	-	PUNCT
fbem-27690	141	29	service	service	NOUN
fbem-27690	141	30	pickup	pickup	NOUN
fbem-27690	141	31	container	container	NOUN
fbem-27690	141	32	,	,	PUNCT
fbem-27690	141	33	and	and	CCONJ
fbem-27690	141	34	post	post	NOUN
fbem-27690	141	35	office	office	NOUN
fbem-27690	141	36	)	)	PUNCT
fbem-27690	141	37	to	to	ADP
fbem-27690	141	38	the	the	DET
fbem-27690	141	39	expected	expect	VERB
fbem-27690	141	40	-	-	PUNCT
fbem-27690	141	41	service	service	NOUN
fbem-27690	141	42	quality	quality	NOUN
fbem-27690	141	43	,	,	PUNCT
fbem-27690	141	44	and	and	CCONJ
fbem-27690	141	45	whether	whether	SCONJ
fbem-27690	141	46	there	there	PRON
fbem-27690	141	47	is	be	VERB
fbem-27690	141	48	significant	significant	ADJ
fbem-27690	141	49	difference	difference	NOUN
fbem-27690	141	50	in	in	ADP
fbem-27690	141	51	the	the	DET
fbem-27690	141	52	responses	response	NOUN
fbem-27690	141	53	among	among	ADP
fbem-27690	141	54	the	the	DET
fbem-27690	141	55	three	three	NUM
fbem-27690	141	56	(	(	PUNCT
fbem-27690	141	57	3	3	NUM
fbem-27690	141	58	)	)	PUNCT
fbem-27690	141	59	groups	group	NOUN
fbem-27690	141	60	of	of	ADP
fbem-27690	141	61	respondents	respondent	NOUN
fbem-27690	141	62	(	(	PUNCT
fbem-27690	141	63	home	home	NOUN
fbem-27690	141	64	delivery	delivery	NOUN
fbem-27690	141	65	,	,	PUNCT
fbem-27690	141	66	selfservice	selfservice	NOUN
fbem-27690	141	67	pickup	pickup	NOUN
fbem-27690	141	68	container	container	NOUN
fbem-27690	141	69	,	,	PUNCT
fbem-27690	141	70	and	and	CCONJ
fbem-27690	141	71	post	post	NOUN
fbem-27690	141	72	office	office	NOUN
fbem-27690	141	73	)	)	PUNCT
fbem-27690	141	74	to	to	ADP
fbem-27690	141	75	the	the	DET
fbem-27690	141	76	perceivedservice	perceivedservice	NOUN
fbem-27690	141	77	quality	quality	NOUN
fbem-27690	141	78	.	.	PUNCT
fbem-27690	142	1	and	and	CCONJ
fbem-27690	142	2	pearson	pearson	PROPN
fbem-27690	142	3	's	's	PART
fbem-27690	142	4	correlation	correlation	NOUN
fbem-27690	142	5	coefficient	coefficient	NOUN
fbem-27690	142	6	was	be	AUX
fbem-27690	142	7	used	use	VERB
fbem-27690	142	8	to	to	PART
fbem-27690	142	9	assess	assess	VERB
fbem-27690	142	10	whether	whether	SCONJ
fbem-27690	142	11	the	the	DET
fbem-27690	142	12	dongguan	dongguan	PROPN
fbem-27690	142	13	terminal	terminal	PROPN
fbem-27690	142	14	logistic	logistic	ADJ
fbem-27690	142	15	expected	expect	VERB
fbem-27690	142	16	-	-	PUNCT
fbem-27690	142	17	perceived	perceive	VERB
fbem-27690	142	18	service	service	NOUN
fbem-27690	142	19	quality	quality	NOUN
fbem-27690	142	20	is	be	AUX
fbem-27690	142	21	related	relate	VERB
fbem-27690	142	22	.	.	PUNCT
fbem-27690	143	1	drawing	draw	VERB
fbem-27690	143	2	from	from	ADP
fbem-27690	143	3	the	the	DET
fbem-27690	143	4	amalgamation	amalgamation	NOUN
fbem-27690	143	5	of	of	ADP
fbem-27690	143	6	the	the	DET
fbem-27690	143	7	earlier	early	ADJ
fbem-27690	143	8	analysis	analysis	NOUN
fbem-27690	143	9	,	,	PUNCT
fbem-27690	143	10	the	the	DET
fbem-27690	143	11	corresponding	corresponding	ADJ
fbem-27690	143	12	suggestions	suggestion	NOUN
fbem-27690	143	13	and	and	CCONJ
fbem-27690	143	14	model	model	NOUN
fbem-27690	143	15	for	for	ADP
fbem-27690	143	16	enhancing	enhance	VERB
fbem-27690	143	17	the	the	DET
fbem-27690	143	18	dongguan	dongguan	PROPN
fbem-27690	143	19	terminal	terminal	PROPN
fbem-27690	143	20	logistics	logistics	PROPN
fbem-27690	143	21	service	service	NOUN
fbem-27690	143	22	quality	quality	NOUN
fbem-27690	143	23	are	be	AUX
fbem-27690	143	24	proposed	propose	VERB
fbem-27690	143	25	.	.	PUNCT
fbem-27690	144	1	4	4	X
fbem-27690	144	2	.	.	X
fbem-27690	144	3	date	date	NOUN
fbem-27690	144	4	analysis	analysis	NOUN
fbem-27690	144	5	and	and	CCONJ
fbem-27690	144	6	results	result	VERB
fbem-27690	144	7	this	this	DET
fbem-27690	144	8	chapter	chapter	NOUN
fbem-27690	144	9	detailed	detail	VERB
fbem-27690	144	10	how	how	SCONJ
fbem-27690	144	11	the	the	DET
fbem-27690	144	12	researcher	researcher	NOUN
fbem-27690	144	13	collected	collect	VERB
fbem-27690	144	14	and	and	CCONJ
fbem-27690	144	15	handled	handle	VERB
fbem-27690	144	16	the	the	DET
fbem-27690	144	17	data	datum	NOUN
fbem-27690	144	18	following	follow	VERB
fbem-27690	144	19	acceptance	acceptance	NOUN
fbem-27690	144	20	of	of	ADP
fbem-27690	144	21	the	the	DET
fbem-27690	144	22	initial	initial	ADJ
fbem-27690	144	23	uerc	uerc	ADJ
fbem-27690	144	24	certificate	certificate	NOUN
fbem-27690	144	25	of	of	ADP
fbem-27690	144	26	approval	approval	NOUN
fbem-27690	144	27	.	.	PUNCT
fbem-27690	145	1	mean	mean	VERB
fbem-27690	145	2	,	,	PUNCT
fbem-27690	145	3	anova	anova	PROPN
fbem-27690	145	4	analysis	analysis	NOUN
fbem-27690	145	5	,	,	PUNCT
fbem-27690	145	6	and	and	CCONJ
fbem-27690	145	7	pearson	pearson	PROPN
fbem-27690	145	8	correlation	correlation	NOUN
fbem-27690	145	9	coefficient	coefficient	NOUN
fbem-27690	145	10	were	be	AUX
fbem-27690	145	11	included	include	VERB
fbem-27690	145	12	.	.	PUNCT
fbem-27690	146	1	4.1	4.1	NUM
fbem-27690	146	2	.	.	PUNCT
fbem-27690	146	3	types	type	NOUN
fbem-27690	146	4	of	of	ADP
fbem-27690	146	5	terminal	terminal	ADJ
fbem-27690	146	6	logistics	logistic	NOUN
fbem-27690	146	7	table	table	NOUN
fbem-27690	146	8	1	1	NUM
fbem-27690	146	9	.	.	PUNCT
fbem-27690	146	10	types	type	NOUN
fbem-27690	146	11	of	of	ADP
fbem-27690	146	12	terminal	terminal	ADJ
fbem-27690	146	13	delivery	delivery	NOUN
fbem-27690	146	14	way	way	NOUN
fbem-27690	146	15	of	of	ADP
fbem-27690	146	16	delivery	delivery	NOUN
fbem-27690	146	17	frequency	frequency	NOUN
fbem-27690	146	18	percent	percent	NOUN
fbem-27690	146	19	home	home	NOUN
fbem-27690	146	20	delivery	delivery	NOUN
fbem-27690	146	21	275	275	NUM
fbem-27690	146	22	33.25	33.25	NUM
fbem-27690	146	23	self	self	NOUN
fbem-27690	146	24	-	-	PUNCT
fbem-27690	146	25	service	service	NOUN
fbem-27690	146	26	pick	pick	VERB
fbem-27690	146	27	up	up	ADP
fbem-27690	146	28	container	container	NOUN
fbem-27690	146	29	276	276	NUM
fbem-27690	146	30	33.37	33.37	NUM
fbem-27690	146	31	post	post	NOUN
fbem-27690	146	32	office	office	NOUN
fbem-27690	146	33	276	276	NUM
fbem-27690	146	34	33.37	33.37	NUM
fbem-27690	146	35	total	total	NOUN
fbem-27690	146	36	827	827	NUM
fbem-27690	146	37	100.00	100.00	NUM
fbem-27690	146	38	the	the	DET
fbem-27690	146	39	proportion	proportion	NOUN
fbem-27690	146	40	of	of	ADP
fbem-27690	146	41	home	home	NOUN
fbem-27690	146	42	delivery	delivery	NOUN
fbem-27690	146	43	,	,	PUNCT
fbem-27690	146	44	self	self	NOUN
fbem-27690	146	45	-	-	PUNCT
fbem-27690	146	46	service	service	NOUN
fbem-27690	146	47	pick	pick	VERB
fbem-27690	146	48	up	up	ADP
fbem-27690	146	49	container	container	NOUN
fbem-27690	146	50	and	and	CCONJ
fbem-27690	146	51	post	post	NOUN
fbem-27690	146	52	office	office	NOUN
fbem-27690	146	53	were	be	AUX
fbem-27690	146	54	33.25	33.25	NUM
fbem-27690	146	55	%	%	NOUN
fbem-27690	146	56	,	,	PUNCT
fbem-27690	146	57	33.37%and	33.37%and	NUM
fbem-27690	146	58	33.37	33.37	NUM
fbem-27690	146	59	%	%	NOUN
fbem-27690	146	60	respectively	respectively	ADV
fbem-27690	146	61	,	,	PUNCT
fbem-27690	146	62	which	which	PRON
fbem-27690	146	63	was	be	AUX
fbem-27690	146	64	moderately	moderately	ADV
fbem-27690	146	65	in	in	ADP
fbem-27690	146	66	a	a	DET
fbem-27690	146	67	balanced	balanced	ADJ
fbem-27690	146	68	state	state	NOUN
fbem-27690	146	69	.	.	PUNCT
fbem-27690	147	1	the	the	DET
fbem-27690	147	2	comparable	comparable	ADJ
fbem-27690	147	3	proportion	proportion	NOUN
fbem-27690	147	4	of	of	ADP
fbem-27690	147	5	customers	customer	NOUN
fbem-27690	147	6	choosing	choose	VERB
fbem-27690	147	7	home	home	NOUN
fbem-27690	147	8	delivery	delivery	NOUN
fbem-27690	147	9	,	,	PUNCT
fbem-27690	147	10	self	self	NOUN
fbem-27690	147	11	-	-	PUNCT
fbem-27690	147	12	service	service	NOUN
fbem-27690	147	13	pick	pick	NOUN
fbem-27690	147	14	up	up	ADP
fbem-27690	147	15	container	container	NOUN
fbem-27690	147	16	,	,	PUNCT
fbem-27690	147	17	and	and	CCONJ
fbem-27690	147	18	post	post	VERB
fbem-27690	147	19	office	office	NOUN
fbem-27690	147	20	services	service	NOUN
fbem-27690	147	21	reflected	reflect	VERB
fbem-27690	147	22	diverse	diverse	ADJ
fbem-27690	147	23	pick	pick	VERB
fbem-27690	147	24	-	-	PUNCT
fbem-27690	147	25	up	up	ADP
fbem-27690	147	26	needs	need	NOUN
fbem-27690	147	27	among	among	ADP
fbem-27690	147	28	customers	customer	NOUN
fbem-27690	147	29	,	,	PUNCT
fbem-27690	147	30	with	with	ADP
fbem-27690	147	31	a	a	DET
fbem-27690	147	32	preference	preference	NOUN
fbem-27690	147	33	for	for	ADP
fbem-27690	147	34	flexible	flexible	ADJ
fbem-27690	147	35	and	and	CCONJ
fbem-27690	147	36	autonomous	autonomous	ADJ
fbem-27690	147	37	delivery	delivery	NOUN
fbem-27690	147	38	options	option	NOUN
fbem-27690	147	39	.	.	PUNCT
fbem-27690	148	1	there	there	PRON
fbem-27690	148	2	was	be	VERB
fbem-27690	148	3	no	no	DET
fbem-27690	148	4	unified	unified	ADJ
fbem-27690	148	5	standard	standard	NOUN
fbem-27690	148	6	about	about	ADP
fbem-27690	148	7	the	the	DET
fbem-27690	148	8	classification	classification	NOUN
fbem-27690	148	9	of	of	ADP
fbem-27690	148	10	terminal	terminal	ADJ
fbem-27690	148	11	logistic	logistic	NOUN
fbem-27690	148	12	and	and	CCONJ
fbem-27690	148	13	this	this	DET
fbem-27690	148	14	classification	classification	NOUN
fbem-27690	148	15	standard	standard	NOUN
fbem-27690	148	16	only	only	ADV
fbem-27690	148	17	applied	apply	VERB
fbem-27690	148	18	to	to	ADP
fbem-27690	148	19	comparable	comparable	ADJ
fbem-27690	148	20	big	big	ADJ
fbem-27690	148	21	and	and	CCONJ
fbem-27690	148	22	midsize	midsize	ADJ
fbem-27690	148	23	cities	city	NOUN
fbem-27690	148	24	in	in	ADP
fbem-27690	148	25	dongguan	dongguan	PROPN
fbem-27690	148	26	,	,	PUNCT
fbem-27690	148	27	china	china	PROPN
fbem-27690	148	28	.	.	PUNCT
fbem-27690	149	1	the	the	DET
fbem-27690	149	2	situation	situation	NOUN
fbem-27690	149	3	in	in	ADP
fbem-27690	149	4	each	each	DET
fbem-27690	149	5	country	country	NOUN
fbem-27690	149	6	was	be	AUX
fbem-27690	149	7	different	different	ADJ
fbem-27690	149	8	,	,	PUNCT
fbem-27690	149	9	and	and	CCONJ
fbem-27690	149	10	the	the	DET
fbem-27690	149	11	delivery	delivery	NOUN
fbem-27690	149	12	of	of	ADP
fbem-27690	149	13	terminal	terminal	ADJ
fbem-27690	149	14	logistics	logistic	NOUN
fbem-27690	149	15	in	in	ADP
fbem-27690	149	16	urban	urban	ADJ
fbem-27690	149	17	and	and	CCONJ
fbem-27690	149	18	remote	remote	ADJ
fbem-27690	149	19	areas	area	NOUN
fbem-27690	149	20	was	be	AUX
fbem-27690	149	21	not	not	PART
fbem-27690	149	22	the	the	DET
fbem-27690	149	23	same	same	ADJ
fbem-27690	149	24	.	.	PUNCT
fbem-27690	150	1	furthermore	furthermore	ADV
fbem-27690	150	2	,	,	PUNCT
fbem-27690	150	3	no	no	DET
fbem-27690	150	4	scholars	scholar	NOUN
fbem-27690	150	5	have	have	AUX
fbem-27690	150	6	proposed	propose	VERB
fbem-27690	150	7	a	a	DET
fbem-27690	150	8	special	special	ADJ
fbem-27690	150	9	study	study	NOUN
fbem-27690	150	10	on	on	ADP
fbem-27690	150	11	this	this	PRON
fbem-27690	150	12	,	,	PUNCT
fbem-27690	150	13	because	because	SCONJ
fbem-27690	150	14	most	most	ADJ
fbem-27690	150	15	scholars	scholar	NOUN
fbem-27690	150	16	stood	stand	VERB
fbem-27690	150	17	in	in	ADP
fbem-27690	150	18	the	the	DET
fbem-27690	150	19	perspective	perspective	NOUN
fbem-27690	150	20	of	of	ADP
fbem-27690	150	21	the	the	DET
fbem-27690	150	22	field	field	NOUN
fbem-27690	150	23	of	of	ADP
fbem-27690	150	24	logistics	logistic	NOUN
fbem-27690	150	25	focusing	focus	VERB
fbem-27690	150	26	on	on	ADP
fbem-27690	150	27	optimizing	optimize	VERB
fbem-27690	150	28	the	the	DET
fbem-27690	150	29	terminal	terminal	ADJ
fbem-27690	150	30	distribution	distribution	NOUN
fbem-27690	150	31	network	network	NOUN
fbem-27690	150	32	system	system	NOUN
fbem-27690	150	33	,	,	PUNCT
fbem-27690	150	34	improving	improve	VERB
fbem-27690	150	35	the	the	DET
fbem-27690	150	36	efficiency	efficiency	NOUN
fbem-27690	150	37	of	of	ADP
fbem-27690	150	38	distribution	distribution	NOUN
fbem-27690	150	39	by	by	ADP
fbem-27690	150	40	reducing	reduce	VERB
fbem-27690	150	41	the	the	DET
fbem-27690	150	42	distribution	distribution	NOUN
fbem-27690	150	43	and	and	CCONJ
fbem-27690	150	44	transportation	transportation	NOUN
fbem-27690	150	45	distances	distance	NOUN
fbem-27690	150	46	,	,	PUNCT
fbem-27690	150	47	greatly	greatly	ADV
fbem-27690	150	48	reducing	reduce	VERB
fbem-27690	150	49	the	the	DET
fbem-27690	150	50	distribution	distribution	NOUN
fbem-27690	150	51	costs	cost	NOUN
fbem-27690	150	52	,	,	PUNCT
fbem-27690	150	53	and	and	CCONJ
fbem-27690	150	54	improving	improve	VERB
fbem-27690	150	55	the	the	DET
fbem-27690	150	56	customer	customer	NOUN
fbem-27690	150	57	satisfaction	satisfaction	NOUN
fbem-27690	150	58	,	,	PUNCT
fbem-27690	150	59	aiming	aim	VERB
fbem-27690	150	60	to	to	PART
fbem-27690	150	61	minimize	minimize	VERB
fbem-27690	150	62	the	the	DET
fbem-27690	150	63	cost	cost	NOUN
fbem-27690	150	64	of	of	ADP
fbem-27690	150	65	terminal	terminal	ADJ
fbem-27690	150	66	logistics	logistic	NOUN
fbem-27690	150	67	(	(	PUNCT
fbem-27690	150	68	gao	gao	PROPN
fbem-27690	150	69	,	,	PUNCT
fbem-27690	150	70	chu	chu	PROPN
fbem-27690	150	71	,	,	PUNCT
fbem-27690	150	72	&	&	CCONJ
fbem-27690	150	73	cui	cui	PROPN
fbem-27690	150	74	,	,	PUNCT
fbem-27690	150	75	2023	2023	NUM
fbem-27690	150	76	)	)	PUNCT
fbem-27690	150	77	.	.	PUNCT
fbem-27690	151	1	312	312	NUM
fbem-27690	151	2	4.2	4.2	NUM
fbem-27690	151	3	.	.	PUNCT
fbem-27690	152	1	current	current	ADJ
fbem-27690	152	2	level	level	NOUN
fbem-27690	152	3	of	of	ADP
fbem-27690	152	4	the	the	DET
fbem-27690	152	5	expected	expect	VERB
fbem-27690	152	6	service	service	NOUN
fbem-27690	152	7	quality	quality	NOUN
fbem-27690	152	8	in	in	ADP
fbem-27690	152	9	dongguan	dongguan	PROPN
fbem-27690	152	10	china	china	PROPN
fbem-27690	152	11	table	table	PROPN
fbem-27690	152	12	2	2	NUM
fbem-27690	152	13	.	.	X
fbem-27690	152	14	current	current	ADJ
fbem-27690	152	15	expected	expect	VERB
fbem-27690	152	16	service	service	NOUN
fbem-27690	152	17	quality	quality	NOUN
fbem-27690	152	18	from	from	ADP
fbem-27690	152	19	the	the	DET
fbem-27690	152	20	tangibility	tangibility	NOUN
fbem-27690	152	21	dimension	dimension	NOUN
fbem-27690	152	22	dimension	dimension	NOUN
fbem-27690	152	23	:	:	PUNCT
fbem-27690	152	24	tangibility	tangibility	NOUN
fbem-27690	152	25	home	home	NOUN
fbem-27690	152	26	delivery	delivery	NOUN
fbem-27690	152	27	self	self	NOUN
fbem-27690	152	28	-	-	PUNCT
fbem-27690	152	29	service	service	NOUN
fbem-27690	152	30	pick	pick	VERB
fbem-27690	152	31	up	up	ADP
fbem-27690	152	32	container	container	NOUN
fbem-27690	152	33	post	post	NOUN
fbem-27690	152	34	office	office	NOUN
fbem-27690	153	1	overall	overall	ADJ
fbem-27690	153	2	mean	mean	NOUN
fbem-27690	153	3	mean	mean	VERB
fbem-27690	153	4	interpr	interpr	PROPN
fbem-27690	153	5	etation	etation	NOUN
fbem-27690	153	6	mean	mean	NOUN
fbem-27690	153	7	interpret	interpret	VERB
fbem-27690	153	8	ation	ation	PROPN
fbem-27690	153	9	mea	mea	PROPN
fbem-27690	153	10	n	n	PROPN
fbem-27690	153	11	interpret	interpret	VERB
fbem-27690	153	12	ation	ation	PROPN
fbem-27690	153	13	mea	mea	PROPN
fbem-27690	153	14	n	n	PROPN
fbem-27690	153	15	interpret	interpret	VERB
fbem-27690	153	16	ation	ation	PROPN
fbem-27690	153	17	a1	a1	PROPN
fbem-27690	153	18	:	:	PUNCT
fbem-27690	153	19	the	the	DET
fbem-27690	153	20	location	location	NOUN
fbem-27690	153	21	of	of	ADP
fbem-27690	153	22	stores	store	NOUN
fbem-27690	153	23	is	be	AUX
fbem-27690	153	24	strategically	strategically	ADV
fbem-27690	153	25	positioned	positioned	ADJ
fbem-27690	153	26	to	to	PART
fbem-27690	153	27	enhance	enhance	VERB
fbem-27690	153	28	accessibility	accessibility	NOUN
fbem-27690	153	29	and	and	CCONJ
fbem-27690	153	30	convenience	convenience	NOUN
fbem-27690	153	31	.	.	PUNCT
fbem-27690	154	1	3.95	3.95	NUM
fbem-27690	154	2	s	s	NOUN
fbem-27690	154	3	3.98	3.98	NUM
fbem-27690	154	4	s	s	NOUN
fbem-27690	154	5	3.99	3.99	NUM
fbem-27690	154	6	s	s	NUM
fbem-27690	154	7	3.97	3.97	NUM
fbem-27690	154	8	s	s	NOUN
fbem-27690	154	9	a2	a2	PROPN
fbem-27690	154	10	:	:	PUNCT
fbem-27690	154	11	the	the	DET
fbem-27690	154	12	facilities	facility	NOUN
fbem-27690	154	13	are	be	AUX
fbem-27690	154	14	fully	fully	ADV
fbem-27690	154	15	equipped	equip	VERB
fbem-27690	154	16	and	and	CCONJ
fbem-27690	154	17	operate	operate	VERB
fbem-27690	154	18	efficiently	efficiently	ADV
fbem-27690	154	19	.	.	PUNCT
fbem-27690	155	1	4.12	4.12	NUM
fbem-27690	155	2	s	s	PROPN
fbem-27690	155	3	3.92	3.92	NUM
fbem-27690	155	4	s	s	NOUN
fbem-27690	155	5	3.92	3.92	NUM
fbem-27690	155	6	s	s	PART
fbem-27690	155	7	3.99	3.99	NUM
fbem-27690	155	8	s	s	NOUN
fbem-27690	155	9	a3	a3	NOUN
fbem-27690	155	10	:	:	PUNCT
fbem-27690	155	11	the	the	DET
fbem-27690	155	12	organization	organization	NOUN
fbem-27690	155	13	of	of	ADP
fbem-27690	155	14	shelves	shelf	NOUN
fbem-27690	155	15	and	and	CCONJ
fbem-27690	155	16	products	product	NOUN
fbem-27690	155	17	is	be	AUX
fbem-27690	155	18	orderly	orderly	ADJ
fbem-27690	155	19	and	and	CCONJ
fbem-27690	155	20	systematic	systematic	ADJ
fbem-27690	155	21	.	.	PUNCT
fbem-27690	156	1	3.98	3.98	NUM
fbem-27690	156	2	s	s	NOUN
fbem-27690	156	3	3.97	3.97	NUM
fbem-27690	156	4	s	s	NOUN
fbem-27690	156	5	4.04	4.04	NUM
fbem-27690	156	6	s	s	NUM
fbem-27690	156	7	4.00	4.00	NUM
fbem-27690	156	8	s	s	NOUN
fbem-27690	156	9	a4	a4	NOUN
fbem-27690	156	10	:	:	PUNCT
fbem-27690	156	11	the	the	DET
fbem-27690	156	12	store	store	NOUN
fbem-27690	156	13	environment	environment	NOUN
fbem-27690	156	14	maintains	maintain	VERB
fbem-27690	156	15	a	a	DET
fbem-27690	156	16	high	high	ADJ
fbem-27690	156	17	standard	standard	NOUN
fbem-27690	156	18	of	of	ADP
fbem-27690	156	19	cleanliness	cleanliness	NOUN
fbem-27690	156	20	and	and	CCONJ
fbem-27690	156	21	spaciousness	spaciousness	NOUN
fbem-27690	156	22	.	.	PUNCT
fbem-27690	157	1	4.03	4.03	NUM
fbem-27690	157	2	s	s	NOUN
fbem-27690	157	3	3.96	3.96	NUM
fbem-27690	157	4	s	s	NUM
fbem-27690	157	5	3.98	3.98	NUM
fbem-27690	157	6	s	s	NOUN
fbem-27690	157	7	3.99	3.99	NUM
fbem-27690	157	8	s	s	NOUN
fbem-27690	157	9	a5	a5	NOUN
fbem-27690	157	10	:	:	PUNCT
fbem-27690	157	11	the	the	DET
fbem-27690	157	12	staff	staff	NOUN
fbem-27690	157	13	are	be	AUX
fbem-27690	157	14	consistently	consistently	ADV
fbem-27690	157	15	uniform	uniform	ADJ
fbem-27690	157	16	,	,	PUNCT
fbem-27690	157	17	clean	clean	ADJ
fbem-27690	157	18	,	,	PUNCT
fbem-27690	157	19	and	and	CCONJ
fbem-27690	157	20	presentable	presentable	ADJ
fbem-27690	157	21	.	.	PUNCT
fbem-27690	158	1	4.04	4.04	NUM
fbem-27690	158	2	s	s	NOUN
fbem-27690	158	3	4.04	4.04	NUM
fbem-27690	158	4	s	s	NUM
fbem-27690	158	5	3.98	3.98	NUM
fbem-27690	158	6	s	s	NOUN
fbem-27690	158	7	4.02	4.02	NUM
fbem-27690	158	8	s	s	NOUN
fbem-27690	158	9	composite	composite	ADJ
fbem-27690	158	10	mean	mean	NOUN
fbem-27690	158	11	4.03	4.03	NUM
fbem-27690	158	12	s	s	NOUN
fbem-27690	158	13	3.97	3.97	NUM
fbem-27690	158	14	s	s	PART
fbem-27690	158	15	3.98	3.98	NUM
fbem-27690	158	16	s	s	NOUN
fbem-27690	158	17	3.99	3.99	NUM
fbem-27690	158	18	s	s	NOUN
fbem-27690	158	19	on	on	ADP
fbem-27690	158	20	tangibility	tangibility	NOUN
fbem-27690	158	21	dimension	dimension	NOUN
fbem-27690	158	22	,	,	PUNCT
fbem-27690	158	23	the	the	DET
fbem-27690	158	24	expected	expect	VERB
fbem-27690	158	25	service	service	NOUN
fbem-27690	158	26	level	level	NOUN
fbem-27690	158	27	value	value	NOUN
fbem-27690	158	28	was	be	AUX
fbem-27690	158	29	3.99	3.99	NUM
fbem-27690	158	30	,	,	PUNCT
fbem-27690	158	31	indicating	indicate	VERB
fbem-27690	158	32	that	that	SCONJ
fbem-27690	158	33	the	the	DET
fbem-27690	158	34	customer	customer	NOUN
fbem-27690	158	35	's	's	PART
fbem-27690	158	36	expectation	expectation	NOUN
fbem-27690	158	37	level	level	NOUN
fbem-27690	158	38	of	of	ADP
fbem-27690	158	39	terminal	terminal	ADJ
fbem-27690	158	40	logistics	logistic	NOUN
fbem-27690	158	41	in	in	ADP
fbem-27690	158	42	dongguan	dongguan	PROPN
fbem-27690	158	43	was	be	AUX
fbem-27690	158	44	quite	quite	ADV
fbem-27690	158	45	high	high	ADJ
fbem-27690	158	46	,	,	PUNCT
fbem-27690	158	47	with	with	ADP
fbem-27690	158	48	a1	a1	NOUN
fbem-27690	158	49	(	(	PUNCT
fbem-27690	158	50	the	the	DET
fbem-27690	158	51	location	location	NOUN
fbem-27690	158	52	of	of	ADP
fbem-27690	158	53	stores	store	NOUN
fbem-27690	158	54	is	be	AUX
fbem-27690	158	55	strategically	strategically	ADV
fbem-27690	158	56	positioned	positioned	ADJ
fbem-27690	158	57	to	to	PART
fbem-27690	158	58	enhance	enhance	VERB
fbem-27690	158	59	accessibility	accessibility	NOUN
fbem-27690	158	60	and	and	CCONJ
fbem-27690	158	61	convenience	convenience	NOUN
fbem-27690	158	62	)	)	PUNCT
fbem-27690	158	63	scored	score	VERB
fbem-27690	158	64	3.97	3.97	NUM
fbem-27690	158	65	,	,	PUNCT
fbem-27690	158	66	a2	a2	PROPN
fbem-27690	158	67	(	(	PUNCT
fbem-27690	158	68	the	the	DET
fbem-27690	158	69	facilities	facility	NOUN
fbem-27690	158	70	are	be	AUX
fbem-27690	158	71	fully	fully	ADV
fbem-27690	158	72	equipped	equip	VERB
fbem-27690	158	73	and	and	CCONJ
fbem-27690	158	74	operate	operate	VERB
fbem-27690	158	75	efficiently	efficiently	ADV
fbem-27690	158	76	)	)	PUNCT
fbem-27690	158	77	scored	score	VERB
fbem-27690	158	78	3.99	3.99	NUM
fbem-27690	158	79	,	,	PUNCT
fbem-27690	158	80	and	and	CCONJ
fbem-27690	158	81	a3	a3	PROPN
fbem-27690	158	82	(	(	PUNCT
fbem-27690	158	83	the	the	DET
fbem-27690	158	84	organization	organization	NOUN
fbem-27690	158	85	of	of	ADP
fbem-27690	158	86	shelves	shelf	NOUN
fbem-27690	158	87	and	and	CCONJ
fbem-27690	158	88	products	product	NOUN
fbem-27690	158	89	is	be	AUX
fbem-27690	158	90	orderly	orderly	ADJ
fbem-27690	158	91	and	and	CCONJ
fbem-27690	158	92	systematic	systematic	ADJ
fbem-27690	158	93	)	)	PUNCT
fbem-27690	158	94	scored	score	VERB
fbem-27690	158	95	4.00	4.00	NUM
fbem-27690	158	96	,	,	PUNCT
fbem-27690	158	97	a4	a4	NUM
fbem-27690	158	98	(	(	PUNCT
fbem-27690	158	99	the	the	DET
fbem-27690	158	100	store	store	NOUN
fbem-27690	158	101	environment	environment	NOUN
fbem-27690	158	102	maintains	maintain	VERB
fbem-27690	158	103	a	a	DET
fbem-27690	158	104	high	high	ADJ
fbem-27690	158	105	standard	standard	NOUN
fbem-27690	158	106	of	of	ADP
fbem-27690	158	107	cleanliness	cleanliness	NOUN
fbem-27690	158	108	and	and	CCONJ
fbem-27690	158	109	spaciousness	spaciousness	NOUN
fbem-27690	158	110	)	)	PUNCT
fbem-27690	158	111	scored	score	VERB
fbem-27690	158	112	3.99	3.99	NUM
fbem-27690	158	113	,	,	PUNCT
fbem-27690	158	114	a5	a5	PROPN
fbem-27690	158	115	(	(	PUNCT
fbem-27690	158	116	the	the	DET
fbem-27690	158	117	staff	staff	NOUN
fbem-27690	158	118	are	be	AUX
fbem-27690	158	119	consistently	consistently	ADV
fbem-27690	158	120	uniform	uniform	ADJ
fbem-27690	158	121	,	,	PUNCT
fbem-27690	158	122	clean	clean	ADJ
fbem-27690	158	123	,	,	PUNCT
fbem-27690	158	124	and	and	CCONJ
fbem-27690	158	125	presentable	presentable	ADJ
fbem-27690	158	126	)	)	PUNCT
fbem-27690	158	127	scored	score	VERB
fbem-27690	158	128	4.02	4.02	NUM
fbem-27690	158	129	.	.	PUNCT
fbem-27690	159	1	customers	customer	NOUN
fbem-27690	159	2	choosing	choose	VERB
fbem-27690	159	3	home	home	NOUN
fbem-27690	159	4	delivery	delivery	NOUN
fbem-27690	159	5	expected	expect	VERB
fbem-27690	159	6	the	the	DET
fbem-27690	159	7	highest	high	ADJ
fbem-27690	159	8	level	level	NOUN
fbem-27690	159	9	of	of	ADP
fbem-27690	159	10	service	service	NOUN
fbem-27690	159	11	a2	a2	PROPN
fbem-27690	159	12	(	(	PUNCT
fbem-27690	159	13	the	the	DET
fbem-27690	159	14	facilities	facility	NOUN
fbem-27690	159	15	are	be	AUX
fbem-27690	159	16	fully	fully	ADV
fbem-27690	159	17	equipped	equip	VERB
fbem-27690	159	18	and	and	CCONJ
fbem-27690	159	19	operate	operate	VERB
fbem-27690	159	20	efficiently	efficiently	ADV
fbem-27690	159	21	)	)	PUNCT
fbem-27690	159	22	with	with	ADP
fbem-27690	159	23	a	a	DET
fbem-27690	159	24	score	score	NOUN
fbem-27690	159	25	of	of	ADP
fbem-27690	159	26	4.12	4.12	NUM
fbem-27690	159	27	,	,	PUNCT
fbem-27690	159	28	and	and	CCONJ
fbem-27690	159	29	the	the	DET
fbem-27690	159	30	lowest	low	ADJ
fbem-27690	159	31	expected	expect	VERB
fbem-27690	159	32	level	level	NOUN
fbem-27690	159	33	of	of	ADP
fbem-27690	159	34	service	service	NOUN
fbem-27690	159	35	is	be	AUX
fbem-27690	159	36	a1	a1	NOUN
fbem-27690	159	37	(	(	PUNCT
fbem-27690	159	38	the	the	DET
fbem-27690	159	39	location	location	NOUN
fbem-27690	159	40	of	of	ADP
fbem-27690	159	41	stores	store	NOUN
fbem-27690	159	42	is	be	AUX
fbem-27690	159	43	strategically	strategically	ADV
fbem-27690	159	44	positioned	positioned	ADJ
fbem-27690	159	45	to	to	PART
fbem-27690	159	46	enhance	enhance	VERB
fbem-27690	159	47	accessibility	accessibility	NOUN
fbem-27690	159	48	and	and	CCONJ
fbem-27690	159	49	convenience	convenience	NOUN
fbem-27690	159	50	)	)	PUNCT
fbem-27690	159	51	with	with	ADP
fbem-27690	159	52	a	a	DET
fbem-27690	159	53	score	score	NOUN
fbem-27690	159	54	of	of	ADP
fbem-27690	159	55	3.95	3.95	NUM
fbem-27690	159	56	.	.	PUNCT
fbem-27690	160	1	customers	customer	NOUN
fbem-27690	160	2	choosing	choose	VERB
fbem-27690	160	3	selfservice	selfservice	NOUN
fbem-27690	160	4	pick	pick	VERB
fbem-27690	160	5	up	up	ADP
fbem-27690	160	6	container	container	NOUN
fbem-27690	160	7	expect	expect	VERB
fbem-27690	160	8	the	the	DET
fbem-27690	160	9	highest	high	ADJ
fbem-27690	160	10	level	level	NOUN
fbem-27690	160	11	of	of	ADP
fbem-27690	160	12	service	service	NOUN
fbem-27690	160	13	from	from	ADP
fbem-27690	160	14	a5	a5	PROPN
fbem-27690	160	15	(	(	PUNCT
fbem-27690	160	16	the	the	DET
fbem-27690	160	17	staff	staff	NOUN
fbem-27690	160	18	are	be	AUX
fbem-27690	160	19	consistently	consistently	ADV
fbem-27690	160	20	uniform	uniform	ADJ
fbem-27690	160	21	,	,	PUNCT
fbem-27690	160	22	clean	clean	ADJ
fbem-27690	160	23	,	,	PUNCT
fbem-27690	160	24	and	and	CCONJ
fbem-27690	160	25	presentable	presentable	ADJ
fbem-27690	160	26	)	)	PUNCT
fbem-27690	160	27	with	with	ADP
fbem-27690	160	28	a	a	DET
fbem-27690	160	29	score	score	NOUN
fbem-27690	160	30	of	of	ADP
fbem-27690	160	31	4.04	4.04	NUM
fbem-27690	160	32	.	.	PUNCT
fbem-27690	161	1	the	the	DET
fbem-27690	161	2	lowest	low	ADJ
fbem-27690	161	3	expected	expect	VERB
fbem-27690	161	4	level	level	NOUN
fbem-27690	161	5	of	of	ADP
fbem-27690	161	6	service	service	NOUN
fbem-27690	161	7	was	be	AUX
fbem-27690	161	8	a2	a2	PROPN
fbem-27690	161	9	(	(	PUNCT
fbem-27690	161	10	the	the	DET
fbem-27690	161	11	facilities	facility	NOUN
fbem-27690	161	12	are	be	AUX
fbem-27690	161	13	fully	fully	ADV
fbem-27690	161	14	equipped	equip	VERB
fbem-27690	161	15	and	and	CCONJ
fbem-27690	161	16	operate	operate	VERB
fbem-27690	161	17	efficiently	efficiently	ADV
fbem-27690	161	18	)	)	PUNCT
fbem-27690	161	19	with	with	ADP
fbem-27690	161	20	a	a	DET
fbem-27690	161	21	score	score	NOUN
fbem-27690	161	22	of	of	ADP
fbem-27690	161	23	3.92	3.92	NUM
fbem-27690	161	24	.	.	PUNCT
fbem-27690	162	1	customers	customer	NOUN
fbem-27690	162	2	choosing	choose	VERB
fbem-27690	162	3	post	post	NOUN
fbem-27690	162	4	office	office	NOUN
fbem-27690	162	5	expected	expect	VERB
fbem-27690	162	6	the	the	DET
fbem-27690	162	7	highest	high	ADJ
fbem-27690	162	8	level	level	NOUN
fbem-27690	162	9	of	of	ADP
fbem-27690	162	10	service	service	NOUN
fbem-27690	162	11	for	for	ADP
fbem-27690	162	12	a3	a3	NOUN
fbem-27690	162	13	(	(	PUNCT
fbem-27690	162	14	the	the	DET
fbem-27690	162	15	organization	organization	NOUN
fbem-27690	162	16	of	of	ADP
fbem-27690	162	17	shelves	shelf	NOUN
fbem-27690	162	18	and	and	CCONJ
fbem-27690	162	19	products	product	NOUN
fbem-27690	162	20	is	be	AUX
fbem-27690	162	21	orderly	orderly	ADJ
fbem-27690	162	22	and	and	CCONJ
fbem-27690	162	23	systematic	systematic	ADJ
fbem-27690	162	24	)	)	PUNCT
fbem-27690	162	25	,	,	PUNCT
fbem-27690	162	26	with	with	ADP
fbem-27690	162	27	a	a	DET
fbem-27690	162	28	score	score	NOUN
fbem-27690	162	29	of	of	ADP
fbem-27690	162	30	4.04	4.04	NUM
fbem-27690	162	31	.	.	PUNCT
fbem-27690	163	1	the	the	DET
fbem-27690	163	2	lowest	low	ADJ
fbem-27690	163	3	expected	expect	VERB
fbem-27690	163	4	level	level	NOUN
fbem-27690	163	5	of	of	ADP
fbem-27690	163	6	service	service	NOUN
fbem-27690	163	7	for	for	ADP
fbem-27690	163	8	a2	a2	PROPN
fbem-27690	163	9	(	(	PUNCT
fbem-27690	163	10	the	the	DET
fbem-27690	163	11	facilities	facility	NOUN
fbem-27690	163	12	are	be	AUX
fbem-27690	163	13	fully	fully	ADV
fbem-27690	163	14	equipped	equip	VERB
fbem-27690	163	15	and	and	CCONJ
fbem-27690	163	16	operate	operate	VERB
fbem-27690	163	17	efficiently	efficiently	ADV
fbem-27690	163	18	)	)	PUNCT
fbem-27690	163	19	,	,	PUNCT
fbem-27690	163	20	with	with	ADP
fbem-27690	163	21	a	a	DET
fbem-27690	163	22	score	score	NOUN
fbem-27690	163	23	of	of	ADP
fbem-27690	163	24	3.92	3.92	NUM
fbem-27690	163	25	.	.	PUNCT
fbem-27690	164	1	the	the	DET
fbem-27690	164	2	analysis	analysis	NOUN
fbem-27690	164	3	showed	show	VERB
fbem-27690	164	4	that	that	SCONJ
fbem-27690	164	5	because	because	SCONJ
fbem-27690	164	6	of	of	ADP
fbem-27690	164	7	the	the	DET
fbem-27690	164	8	choice	choice	NOUN
fbem-27690	164	9	of	of	ADP
fbem-27690	164	10	home	home	NOUN
fbem-27690	164	11	delivery	delivery	NOUN
fbem-27690	164	12	,	,	PUNCT
fbem-27690	164	13	customers	customer	NOUN
fbem-27690	164	14	expected	expect	VERB
fbem-27690	164	15	more	more	ADV
fbem-27690	164	16	efficient	efficient	ADJ
fbem-27690	164	17	service	service	NOUN
fbem-27690	164	18	but	but	CCONJ
fbem-27690	164	19	have	have	VERB
fbem-27690	164	20	no	no	DET
fbem-27690	164	21	requirement	requirement	NOUN
fbem-27690	164	22	for	for	ADP
fbem-27690	164	23	the	the	DET
fbem-27690	164	24	location	location	NOUN
fbem-27690	164	25	of	of	ADP
fbem-27690	164	26	the	the	DET
fbem-27690	164	27	shop	shop	NOUN
fbem-27690	164	28	;	;	PUNCT
fbem-27690	164	29	customers	customer	NOUN
fbem-27690	164	30	choosing	choose	VERB
fbem-27690	164	31	self	self	NOUN
fbem-27690	164	32	-	-	PUNCT
fbem-27690	164	33	service	service	NOUN
fbem-27690	164	34	pick	pick	NOUN
fbem-27690	164	35	up	up	ADP
fbem-27690	164	36	container	container	NOUN
fbem-27690	164	37	were	be	AUX
fbem-27690	164	38	more	more	ADV
fbem-27690	164	39	concerned	concerned	ADJ
fbem-27690	164	40	about	about	ADP
fbem-27690	164	41	the	the	DET
fbem-27690	164	42	uniform	uniform	ADJ
fbem-27690	164	43	clothing	clothing	NOUN
fbem-27690	164	44	and	and	CCONJ
fbem-27690	164	45	neatness	neatness	NOUN
fbem-27690	164	46	of	of	ADP
fbem-27690	164	47	the	the	DET
fbem-27690	164	48	staff	staff	NOUN
fbem-27690	164	49	,	,	PUNCT
fbem-27690	164	50	while	while	SCONJ
fbem-27690	164	51	post	post	NOUN
fbem-27690	164	52	office	office	NOUN
fbem-27690	164	53	were	be	AUX
fbem-27690	164	54	more	more	ADV
fbem-27690	164	55	concerned	concerned	ADJ
fbem-27690	164	56	about	about	ADP
fbem-27690	164	57	the	the	DET
fbem-27690	164	58	neatness	neatness	NOUN
fbem-27690	164	59	of	of	ADP
fbem-27690	164	60	the	the	DET
fbem-27690	164	61	shelves	shelf	NOUN
fbem-27690	164	62	and	and	CCONJ
fbem-27690	164	63	goods	good	NOUN
fbem-27690	164	64	,	,	PUNCT
fbem-27690	164	65	so	so	SCONJ
fbem-27690	164	66	that	that	SCONJ
fbem-27690	164	67	it	it	PRON
fbem-27690	164	68	is	be	AUX
fbem-27690	164	69	convenient	convenient	ADJ
fbem-27690	164	70	to	to	PART
fbem-27690	164	71	pick	pick	VERB
fbem-27690	164	72	up	up	ADP
fbem-27690	164	73	the	the	DET
fbem-27690	164	74	goods	good	NOUN
fbem-27690	164	75	.	.	PUNCT
fbem-27690	165	1	many	many	ADJ
fbem-27690	165	2	terminal	terminal	ADJ
fbem-27690	165	3	logistic	logistic	ADJ
fbem-27690	165	4	studies	study	NOUN
fbem-27690	165	5	and	and	CCONJ
fbem-27690	165	6	applications	application	NOUN
fbem-27690	165	7	focus	focus	VERB
fbem-27690	165	8	on	on	ADP
fbem-27690	165	9	the	the	DET
fbem-27690	165	10	goals	goal	NOUN
fbem-27690	165	11	of	of	ADP
fbem-27690	165	12	low	low	ADJ
fbem-27690	165	13	cost	cost	NOUN
fbem-27690	165	14	and	and	CCONJ
fbem-27690	165	15	high	high	ADJ
fbem-27690	165	16	service	service	NOUN
fbem-27690	165	17	efficiency	efficiency	NOUN
fbem-27690	165	18	,	,	PUNCT
fbem-27690	165	19	while	while	SCONJ
fbem-27690	165	20	ignoring	ignore	VERB
fbem-27690	165	21	the	the	DET
fbem-27690	165	22	service	service	NOUN
fbem-27690	165	23	quality	quality	NOUN
fbem-27690	165	24	indicators	indicator	NOUN
fbem-27690	165	25	of	of	ADP
fbem-27690	165	26	logistics	logistic	NOUN
fbem-27690	165	27	image	image	NOUN
fbem-27690	165	28	and	and	CCONJ
fbem-27690	165	29	branding	branding	NOUN
fbem-27690	165	30	.	.	PUNCT
fbem-27690	166	1	however	however	ADV
fbem-27690	166	2	,	,	PUNCT
fbem-27690	166	3	tangible	tangible	ADJ
fbem-27690	166	4	services	service	NOUN
fbem-27690	166	5	usually	usually	ADV
fbem-27690	166	6	involve	involve	VERB
fbem-27690	166	7	factors	factor	NOUN
fbem-27690	166	8	that	that	SCONJ
fbem-27690	166	9	customers	customer	NOUN
fbem-27690	166	10	can	can	AUX
fbem-27690	166	11	directly	directly	ADV
fbem-27690	166	12	see	see	VERB
fbem-27690	166	13	or	or	CCONJ
fbem-27690	166	14	feel	feel	VERB
fbem-27690	166	15	,	,	PUNCT
fbem-27690	166	16	such	such	ADJ
fbem-27690	166	17	as	as	ADP
fbem-27690	166	18	distribution	distribution	NOUN
fbem-27690	166	19	packaging	packaging	NOUN
fbem-27690	166	20	,	,	PUNCT
fbem-27690	166	21	warehousing	warehousing	NOUN
fbem-27690	166	22	facilities	facility	NOUN
fbem-27690	166	23	and	and	CCONJ
fbem-27690	166	24	the	the	DET
fbem-27690	166	25	appearance	appearance	NOUN
fbem-27690	166	26	of	of	ADP
fbem-27690	166	27	the	the	DET
fbem-27690	166	28	courier	courier	NOUN
fbem-27690	166	29	.	.	PUNCT
fbem-27690	167	1	these	these	DET
fbem-27690	167	2	elements	element	NOUN
fbem-27690	167	3	have	have	VERB
fbem-27690	167	4	a	a	DET
fbem-27690	167	5	direct	direct	ADJ
fbem-27690	167	6	impact	impact	NOUN
fbem-27690	167	7	on	on	ADP
fbem-27690	167	8	the	the	DET
fbem-27690	167	9	customer	customer	NOUN
fbem-27690	167	10	's	's	PART
fbem-27690	167	11	perception	perception	NOUN
fbem-27690	167	12	,	,	PUNCT
fbem-27690	167	13	and	and	CCONJ
fbem-27690	167	14	in	in	ADP
fbem-27690	167	15	online	online	ADJ
fbem-27690	167	16	shopping	shopping	NOUN
fbem-27690	167	17	delivery	delivery	NOUN
fbem-27690	167	18	,	,	PUNCT
fbem-27690	167	19	packaging	packaging	NOUN
fbem-27690	167	20	aesthetics	aesthetic	NOUN
fbem-27690	167	21	and	and	CCONJ
fbem-27690	167	22	safety	safety	NOUN
fbem-27690	167	23	become	become	VERB
fbem-27690	167	24	important	important	ADJ
fbem-27690	167	25	factors	factor	NOUN
fbem-27690	167	26	(	(	PUNCT
fbem-27690	167	27	ma	ma	PROPN
fbem-27690	167	28	,	,	PUNCT
fbem-27690	167	29	yao	yao	PROPN
fbem-27690	167	30	,	,	PUNCT
fbem-27690	167	31	&	&	CCONJ
fbem-27690	167	32	yang	yang	PROPN
fbem-27690	167	33	,	,	PUNCT
fbem-27690	167	34	2021	2021	NUM
fbem-27690	167	35	)	)	PUNCT
fbem-27690	167	36	.	.	PUNCT
fbem-27690	168	1	table	table	NOUN
fbem-27690	168	2	3	3	NUM
fbem-27690	168	3	.	.	X
fbem-27690	168	4	current	current	ADJ
fbem-27690	168	5	expected	expect	VERB
fbem-27690	168	6	service	service	NOUN
fbem-27690	168	7	quality	quality	NOUN
fbem-27690	168	8	from	from	ADP
fbem-27690	168	9	the	the	DET
fbem-27690	168	10	reliability	reliability	NOUN
fbem-27690	168	11	dimension	dimension	NOUN
fbem-27690	168	12	dimension	dimension	NOUN
fbem-27690	168	13	:	:	PUNCT
fbem-27690	168	14	reliability	reliability	NOUN
fbem-27690	168	15	home	home	NOUN
fbem-27690	168	16	delivery	delivery	NOUN
fbem-27690	168	17	self	self	NOUN
fbem-27690	168	18	-	-	PUNCT
fbem-27690	168	19	service	service	NOUN
fbem-27690	168	20	pick	pick	VERB
fbem-27690	168	21	up	up	ADP
fbem-27690	168	22	container	container	NOUN
fbem-27690	168	23	post	post	NOUN
fbem-27690	168	24	office	office	NOUN
fbem-27690	169	1	overall	overall	ADJ
fbem-27690	169	2	mean	mean	VERB
fbem-27690	169	3	mea	mea	NOUN
fbem-27690	169	4	n	n	PART
fbem-27690	169	5	interpr	interpr	VERB
fbem-27690	169	6	etation	etation	NOUN
fbem-27690	169	7	mean	mean	NOUN
fbem-27690	169	8	interpret	interpret	VERB
fbem-27690	169	9	ation	ation	PROPN
fbem-27690	169	10	mea	mea	PROPN
fbem-27690	169	11	n	n	PROPN
fbem-27690	169	12	interpr	interpr	PROPN
fbem-27690	169	13	etation	etation	NOUN
fbem-27690	169	14	mea	mea	PROPN
fbem-27690	169	15	n	n	PRON
fbem-27690	169	16	interpret	interpret	VERB
fbem-27690	169	17	ation	ation	PROPN
fbem-27690	169	18	b1	b1	PROPN
fbem-27690	169	19	:	:	PUNCT
fbem-27690	169	20	the	the	DET
fbem-27690	169	21	accuracy	accuracy	NOUN
fbem-27690	169	22	of	of	ADP
fbem-27690	169	23	services	service	NOUN
fbem-27690	169	24	provided	provide	VERB
fbem-27690	169	25	is	be	AUX
fbem-27690	169	26	consistently	consistently	ADV
fbem-27690	169	27	high	high	ADJ
fbem-27690	169	28	.	.	PUNCT
fbem-27690	170	1	4.00	4.00	NUM
fbem-27690	170	2	s	s	X
fbem-27690	170	3	4.01	4.01	NUM
fbem-27690	170	4	s	s	NUM
fbem-27690	170	5	3.98	3.98	NUM
fbem-27690	170	6	s	s	NUM
fbem-27690	170	7	4.00	4.00	NUM
fbem-27690	170	8	s	s	NOUN
fbem-27690	170	9	b2	b2	NOUN
fbem-27690	170	10	:	:	PUNCT
fbem-27690	170	11	logistics	logistic	NOUN
fbem-27690	170	12	tracking	track	VERB
fbem-27690	170	13	information	information	NOUN
fbem-27690	170	14	is	be	AUX
fbem-27690	170	15	updated	update	VERB
fbem-27690	170	16	on	on	ADP
fbem-27690	170	17	time	time	NOUN
fbem-27690	170	18	.	.	PUNCT
fbem-27690	171	1	4.01	4.01	NUM
fbem-27690	171	2	s	s	NOUN
fbem-27690	171	3	3.98	3.98	NUM
fbem-27690	171	4	s	s	NUM
fbem-27690	171	5	4.00	4.00	NUM
fbem-27690	171	6	s	s	NUM
fbem-27690	171	7	4.00	4.00	NUM
fbem-27690	171	8	s	s	NOUN
fbem-27690	171	9	b3	b3	NOUN
fbem-27690	171	10	:	:	PUNCT
fbem-27690	171	11	records	record	NOUN
fbem-27690	171	12	of	of	ADP
fbem-27690	171	13	services	service	NOUN
fbem-27690	171	14	are	be	AUX
fbem-27690	171	15	kept	keep	VERB
fbem-27690	171	16	with	with	ADP
fbem-27690	171	17	a	a	DET
fbem-27690	171	18	high	high	ADJ
fbem-27690	171	19	degree	degree	NOUN
fbem-27690	171	20	of	of	ADP
fbem-27690	171	21	accuracy	accuracy	NOUN
fbem-27690	171	22	.	.	PUNCT
fbem-27690	172	1	4.02	4.02	NUM
fbem-27690	172	2	s	s	NOUN
fbem-27690	172	3	3.96	3.96	NUM
fbem-27690	172	4	s	s	NUM
fbem-27690	172	5	3.91	3.91	NUM
fbem-27690	172	6	s	s	NOUN
fbem-27690	172	7	3.96	3.96	NUM
fbem-27690	172	8	s	s	NOUN
fbem-27690	172	9	b4	b4	NOUN
fbem-27690	172	10	:	:	PUNCT
fbem-27690	172	11	couriers	courier	NOUN
fbem-27690	172	12	exhibit	exhibit	VERB
fbem-27690	172	13	strong	strong	ADJ
fbem-27690	172	14	organizational	organizational	ADJ
fbem-27690	172	15	skills	skill	NOUN
fbem-27690	172	16	and	and	CCONJ
fbem-27690	172	17	professional	professional	ADJ
fbem-27690	172	18	qualities	quality	NOUN
fbem-27690	172	19	essential	essential	ADJ
fbem-27690	172	20	for	for	ADP
fbem-27690	172	21	their	their	PRON
fbem-27690	172	22	role	role	NOUN
fbem-27690	172	23	.	.	PUNCT
fbem-27690	173	1	4.13	4.13	NUM
fbem-27690	173	2	s	s	X
fbem-27690	173	3	4.05	4.05	NUM
fbem-27690	173	4	s	s	NOUN
fbem-27690	173	5	3.94	3.94	NUM
fbem-27690	173	6	s	s	NUM
fbem-27690	173	7	4.04	4.04	NUM
fbem-27690	173	8	s	s	NOUN
fbem-27690	173	9	b5	b5	PROPN
fbem-27690	173	10	:	:	PUNCT
fbem-27690	174	1	issues	issue	NOUN
fbem-27690	174	2	related	relate	VERB
fbem-27690	174	3	to	to	PART
fbem-27690	174	4	lost	lose	VERB
fbem-27690	174	5	or	or	CCONJ
fbem-27690	174	6	damaged	damage	VERB
fbem-27690	174	7	goods	good	NOUN
fbem-27690	174	8	are	be	AUX
fbem-27690	174	9	resolved	resolve	VERB
fbem-27690	174	10	promptly	promptly	ADV
fbem-27690	174	11	,	,	PUNCT
fbem-27690	174	12	including	include	VERB
fbem-27690	174	13	compensation	compensation	NOUN
fbem-27690	174	14	where	where	SCONJ
fbem-27690	174	15	necessary	necessary	ADJ
fbem-27690	174	16	.	.	PUNCT
fbem-27690	175	1	4.09	4.09	NUM
fbem-27690	175	2	s	s	NOUN
fbem-27690	175	3	4.05	4.05	NUM
fbem-27690	175	4	s	s	NOUN
fbem-27690	175	5	3.91	3.91	NUM
fbem-27690	175	6	s	s	PROPN
fbem-27690	175	7	4.02	4.02	NUM
fbem-27690	175	8	s	s	NOUN
fbem-27690	175	9	b6	b6	NOUN
fbem-27690	175	10	:	:	PUNCT
fbem-27690	175	11	green	green	ADJ
fbem-27690	175	12	and	and	CCONJ
fbem-27690	175	13	non	non	ADJ
fbem-27690	175	14	-	-	ADJ
fbem-27690	175	15	polluting	polluting	ADJ
fbem-27690	175	16	packaging	packaging	NOUN
fbem-27690	175	17	materials	material	NOUN
fbem-27690	175	18	are	be	AUX
fbem-27690	175	19	utilized	utilize	VERB
fbem-27690	175	20	.	.	PUNCT
fbem-27690	176	1	4.03	4.03	NUM
fbem-27690	176	2	s	s	X
fbem-27690	176	3	4.01	4.01	NUM
fbem-27690	176	4	s	s	NOUN
fbem-27690	176	5	3.99	3.99	NUM
fbem-27690	176	6	s	s	NUM
fbem-27690	176	7	4.01	4.01	NUM
fbem-27690	176	8	s	s	NOUN
fbem-27690	176	9	b7	b7	PROPN
fbem-27690	176	10	:	:	PUNCT
fbem-27690	176	11	there	there	PRON
fbem-27690	176	12	is	be	VERB
fbem-27690	176	13	trust	trust	NOUN
fbem-27690	176	14	in	in	ADP
fbem-27690	176	15	the	the	DET
fbem-27690	176	16	identity	identity	NOUN
fbem-27690	176	17	and	and	CCONJ
fbem-27690	176	18	integrity	integrity	NOUN
fbem-27690	176	19	of	of	ADP
fbem-27690	176	20	distribution	distribution	NOUN
fbem-27690	176	21	personnel	personnel	NOUN
fbem-27690	176	22	.	.	PUNCT
fbem-27690	177	1	4.12	4.12	NUM
fbem-27690	177	2	s	s	NOUN
fbem-27690	177	3	4.03	4.03	NUM
fbem-27690	177	4	s	s	NUM
fbem-27690	177	5	3.97	3.97	NUM
fbem-27690	177	6	s	s	NOUN
fbem-27690	177	7	4.04	4.04	NUM
fbem-27690	177	8	s	s	PART
fbem-27690	177	9	b8	b8	PROPN
fbem-27690	177	10	:	:	PUNCT
fbem-27690	177	11	holiday	holiday	NOUN
fbem-27690	177	12	products	product	NOUN
fbem-27690	177	13	are	be	AUX
fbem-27690	177	14	delivered	deliver	VERB
fbem-27690	177	15	without	without	ADP
fbem-27690	177	16	any	any	DET
fbem-27690	177	17	delays	delay	NOUN
fbem-27690	177	18	.	.	PUNCT
fbem-27690	178	1	4.10	4.10	NUM
fbem-27690	178	2	s	s	NOUN
fbem-27690	178	3	3.92	3.92	NUM
fbem-27690	178	4	s	s	NOUN
fbem-27690	178	5	3.99	3.99	NUM
fbem-27690	178	6	s	s	NUM
fbem-27690	178	7	4.01	4.01	NUM
fbem-27690	178	8	s	s	NOUN
fbem-27690	178	9	composite	composite	ADJ
fbem-27690	178	10	mean	mean	NOUN
fbem-27690	178	11	4.06	4.06	NUM
fbem-27690	178	12	s	s	NOUN
fbem-27690	178	13	4.00	4.00	NUM
fbem-27690	178	14	s	s	NOUN
fbem-27690	178	15	3.96	3.96	NUM
fbem-27690	178	16	s	s	NUM
fbem-27690	178	17	4.01	4.01	NUM
fbem-27690	178	18	s	s	NOUN
fbem-27690	178	19	in	in	ADP
fbem-27690	178	20	the	the	DET
fbem-27690	178	21	reliability	reliability	NOUN
fbem-27690	178	22	dimension	dimension	NOUN
fbem-27690	178	23	,	,	PUNCT
fbem-27690	178	24	the	the	DET
fbem-27690	178	25	overall	overall	ADJ
fbem-27690	178	26	expected	expected	ADJ
fbem-27690	178	27	service	service	NOUN
fbem-27690	178	28	level	level	NOUN
fbem-27690	178	29	value	value	NOUN
fbem-27690	178	30	is	be	AUX
fbem-27690	178	31	4.01	4.01	NUM
fbem-27690	178	32	,	,	PUNCT
fbem-27690	178	33	in	in	ADP
fbem-27690	178	34	which	which	PRON
fbem-27690	178	35	the	the	DET
fbem-27690	178	36	customer	customer	NOUN
fbem-27690	178	37	's	's	PART
fbem-27690	178	38	expectation	expectation	NOUN
fbem-27690	178	39	level	level	NOUN
fbem-27690	178	40	of	of	ADP
fbem-27690	178	41	dongguan	dongguan	PROPN
fbem-27690	178	42	terminal	terminal	PROPN
fbem-27690	178	43	logistics	logistic	NOUN
fbem-27690	178	44	was	be	AUX
fbem-27690	178	45	quite	quite	ADV
fbem-27690	178	46	high	high	ADJ
fbem-27690	178	47	,	,	PUNCT
fbem-27690	178	48	much	much	ADV
fbem-27690	178	49	higher	high	ADJ
fbem-27690	178	50	than	than	ADP
fbem-27690	178	51	the	the	DET
fbem-27690	178	52	tangibility	tangibility	NOUN
fbem-27690	178	53	dimension	dimension	NOUN
fbem-27690	178	54	,	,	PUNCT
fbem-27690	178	55	in	in	ADP
fbem-27690	178	56	which	which	DET
fbem-27690	178	57	b4	b4	NOUN
fbem-27690	178	58	(	(	PUNCT
fbem-27690	178	59	couriers	courier	NOUN
fbem-27690	178	60	exhibit	exhibit	VERB
fbem-27690	178	61	313	313	NUM
fbem-27690	178	62	strong	strong	ADJ
fbem-27690	178	63	organizational	organizational	ADJ
fbem-27690	178	64	skills	skill	NOUN
fbem-27690	178	65	and	and	CCONJ
fbem-27690	178	66	professional	professional	ADJ
fbem-27690	178	67	qualities	quality	NOUN
fbem-27690	178	68	essential	essential	ADJ
fbem-27690	178	69	for	for	ADP
fbem-27690	178	70	their	their	PRON
fbem-27690	178	71	role	role	NOUN
fbem-27690	178	72	)	)	PUNCT
fbem-27690	178	73	has	have	VERB
fbem-27690	178	74	the	the	DET
fbem-27690	178	75	highest	high	ADJ
fbem-27690	178	76	score	score	NOUN
fbem-27690	178	77	of	of	ADP
fbem-27690	178	78	4.04	4.04	NUM
fbem-27690	178	79	,	,	PUNCT
fbem-27690	178	80	and	and	CCONJ
fbem-27690	178	81	b3	b3	PROPN
fbem-27690	178	82	(	(	PUNCT
fbem-27690	178	83	records	record	NOUN
fbem-27690	178	84	of	of	ADP
fbem-27690	178	85	services	service	NOUN
fbem-27690	178	86	are	be	AUX
fbem-27690	178	87	kept	keep	VERB
fbem-27690	178	88	with	with	ADP
fbem-27690	178	89	a	a	DET
fbem-27690	178	90	high	high	ADJ
fbem-27690	178	91	degree	degree	NOUN
fbem-27690	178	92	of	of	ADP
fbem-27690	178	93	accuracy	accuracy	NOUN
fbem-27690	178	94	)	)	PUNCT
fbem-27690	178	95	has	have	VERB
fbem-27690	178	96	the	the	DET
fbem-27690	178	97	lowest	low	ADJ
fbem-27690	178	98	score	score	NOUN
fbem-27690	178	99	of	of	ADP
fbem-27690	178	100	3.96	3.96	NUM
fbem-27690	178	101	.	.	PUNCT
fbem-27690	179	1	customers	customer	NOUN
fbem-27690	179	2	choosing	choose	VERB
fbem-27690	179	3	home	home	NOUN
fbem-27690	179	4	delivery	delivery	NOUN
fbem-27690	179	5	expected	expect	VERB
fbem-27690	179	6	the	the	DET
fbem-27690	179	7	highest	high	ADJ
fbem-27690	179	8	level	level	NOUN
fbem-27690	179	9	of	of	ADP
fbem-27690	179	10	service	service	NOUN
fbem-27690	179	11	with	with	ADP
fbem-27690	179	12	b4	b4	PROPN
fbem-27690	179	13	(	(	PUNCT
fbem-27690	179	14	couriers	courier	NOUN
fbem-27690	179	15	exhibit	exhibit	VERB
fbem-27690	179	16	strong	strong	ADJ
fbem-27690	179	17	organizational	organizational	ADJ
fbem-27690	179	18	skills	skill	NOUN
fbem-27690	179	19	and	and	CCONJ
fbem-27690	179	20	professional	professional	ADJ
fbem-27690	179	21	qualities	quality	NOUN
fbem-27690	179	22	essential	essential	ADJ
fbem-27690	179	23	for	for	ADP
fbem-27690	179	24	their	their	PRON
fbem-27690	179	25	role	role	NOUN
fbem-27690	179	26	)	)	PUNCT
fbem-27690	179	27	,	,	PUNCT
fbem-27690	179	28	with	with	ADP
fbem-27690	179	29	a	a	DET
fbem-27690	179	30	score	score	NOUN
fbem-27690	179	31	of	of	ADP
fbem-27690	179	32	4.13	4.13	NUM
fbem-27690	179	33	,	,	PUNCT
fbem-27690	179	34	the	the	DET
fbem-27690	179	35	lowest	low	ADJ
fbem-27690	179	36	expected	expect	VERB
fbem-27690	179	37	service	service	NOUN
fbem-27690	179	38	levels	level	NOUN
fbem-27690	179	39	are	be	AUX
fbem-27690	179	40	b1	b1	NOUN
fbem-27690	179	41	(	(	PUNCT
fbem-27690	179	42	the	the	DET
fbem-27690	179	43	accuracy	accuracy	NOUN
fbem-27690	179	44	of	of	ADP
fbem-27690	179	45	services	service	NOUN
fbem-27690	179	46	provided	provide	VERB
fbem-27690	179	47	is	be	AUX
fbem-27690	179	48	consistently	consistently	ADV
fbem-27690	179	49	high	high	ADJ
fbem-27690	179	50	)	)	PUNCT
fbem-27690	179	51	,	,	PUNCT
fbem-27690	179	52	with	with	ADP
fbem-27690	179	53	a	a	DET
fbem-27690	179	54	score	score	NOUN
fbem-27690	179	55	of	of	ADP
fbem-27690	179	56	4.00	4.00	NUM
fbem-27690	179	57	.	.	PUNCT
fbem-27690	180	1	customers	customer	NOUN
fbem-27690	180	2	choosing	choose	VERB
fbem-27690	180	3	self	self	NOUN
fbem-27690	180	4	-	-	PUNCT
fbem-27690	180	5	service	service	NOUN
fbem-27690	180	6	pick	pick	NOUN
fbem-27690	180	7	up	up	ADP
fbem-27690	180	8	container	container	NOUN
fbem-27690	180	9	expected	expect	VERB
fbem-27690	180	10	the	the	DET
fbem-27690	180	11	highest	high	ADJ
fbem-27690	180	12	level	level	NOUN
fbem-27690	180	13	of	of	ADP
fbem-27690	180	14	service	service	NOUN
fbem-27690	180	15	is	be	AUX
fbem-27690	180	16	b4	b4	NOUN
fbem-27690	180	17	(	(	PUNCT
fbem-27690	180	18	couriers	courier	NOUN
fbem-27690	180	19	exhibit	exhibit	VERB
fbem-27690	180	20	strong	strong	ADJ
fbem-27690	180	21	organizational	organizational	ADJ
fbem-27690	180	22	skills	skill	NOUN
fbem-27690	180	23	and	and	CCONJ
fbem-27690	180	24	professional	professional	ADJ
fbem-27690	180	25	qualities	quality	NOUN
fbem-27690	180	26	essential	essential	ADJ
fbem-27690	180	27	for	for	ADP
fbem-27690	180	28	their	their	PRON
fbem-27690	180	29	role	role	NOUN
fbem-27690	180	30	)	)	PUNCT
fbem-27690	180	31	and	and	CCONJ
fbem-27690	180	32	b5	b5	PROPN
fbem-27690	180	33	(	(	PUNCT
fbem-27690	180	34	issues	issue	NOUN
fbem-27690	180	35	related	relate	VERB
fbem-27690	180	36	to	to	PART
fbem-27690	180	37	lost	lose	VERB
fbem-27690	180	38	or	or	CCONJ
fbem-27690	180	39	damaged	damage	VERB
fbem-27690	180	40	goods	good	NOUN
fbem-27690	180	41	are	be	AUX
fbem-27690	180	42	resolved	resolve	VERB
fbem-27690	180	43	promptly	promptly	ADV
fbem-27690	180	44	,	,	PUNCT
fbem-27690	180	45	including	include	VERB
fbem-27690	180	46	compensation	compensation	NOUN
fbem-27690	180	47	where	where	SCONJ
fbem-27690	180	48	necessary	necessary	ADJ
fbem-27690	180	49	)	)	PUNCT
fbem-27690	180	50	,	,	PUNCT
fbem-27690	180	51	with	with	ADP
fbem-27690	180	52	a	a	DET
fbem-27690	180	53	score	score	NOUN
fbem-27690	180	54	of	of	ADP
fbem-27690	180	55	4.05	4.05	NUM
fbem-27690	180	56	.	.	PUNCT
fbem-27690	181	1	the	the	DET
fbem-27690	181	2	lowest	low	ADJ
fbem-27690	181	3	level	level	NOUN
fbem-27690	181	4	of	of	ADP
fbem-27690	181	5	service	service	NOUN
fbem-27690	181	6	expected	expect	VERB
fbem-27690	181	7	is	be	AUX
fbem-27690	181	8	b8	b8	PROPN
fbem-27690	181	9	(	(	PUNCT
fbem-27690	181	10	holiday	holiday	NOUN
fbem-27690	181	11	products	product	NOUN
fbem-27690	181	12	are	be	AUX
fbem-27690	181	13	delivered	deliver	VERB
fbem-27690	181	14	without	without	ADP
fbem-27690	181	15	any	any	DET
fbem-27690	181	16	delays	delay	NOUN
fbem-27690	181	17	)	)	PUNCT
fbem-27690	181	18	with	with	ADP
fbem-27690	181	19	a	a	DET
fbem-27690	181	20	score	score	NOUN
fbem-27690	181	21	of	of	ADP
fbem-27690	181	22	3.92	3.92	NUM
fbem-27690	181	23	.	.	PUNCT
fbem-27690	182	1	customers	customer	NOUN
fbem-27690	182	2	choosing	choose	VERB
fbem-27690	182	3	post	post	NOUN
fbem-27690	182	4	office	office	NOUN
fbem-27690	182	5	expected	expect	VERB
fbem-27690	182	6	the	the	DET
fbem-27690	182	7	highest	high	ADJ
fbem-27690	182	8	level	level	NOUN
fbem-27690	182	9	of	of	ADP
fbem-27690	182	10	service	service	NOUN
fbem-27690	182	11	was	be	AUX
fbem-27690	182	12	b2	b2	NOUN
fbem-27690	182	13	(	(	PUNCT
fbem-27690	182	14	logistics	logistic	NOUN
fbem-27690	182	15	tracking	track	VERB
fbem-27690	182	16	information	information	NOUN
fbem-27690	182	17	is	be	AUX
fbem-27690	182	18	updated	update	VERB
fbem-27690	182	19	on	on	ADP
fbem-27690	182	20	time	time	NOUN
fbem-27690	182	21	)	)	PUNCT
fbem-27690	182	22	,	,	PUNCT
fbem-27690	182	23	with	with	ADP
fbem-27690	182	24	a	a	DET
fbem-27690	182	25	score	score	NOUN
fbem-27690	182	26	of	of	ADP
fbem-27690	182	27	4.00	4.00	NUM
fbem-27690	182	28	,	,	PUNCT
fbem-27690	182	29	and	and	CCONJ
fbem-27690	182	30	the	the	DET
fbem-27690	182	31	lowest	low	ADJ
fbem-27690	182	32	level	level	NOUN
fbem-27690	182	33	of	of	ADP
fbem-27690	182	34	service	service	NOUN
fbem-27690	182	35	expected	expect	VERB
fbem-27690	182	36	is	be	AUX
fbem-27690	182	37	b3	b3	PROPN
fbem-27690	182	38	(	(	PUNCT
fbem-27690	182	39	records	record	NOUN
fbem-27690	182	40	of	of	ADP
fbem-27690	182	41	services	service	NOUN
fbem-27690	182	42	are	be	AUX
fbem-27690	182	43	kept	keep	VERB
fbem-27690	182	44	with	with	ADP
fbem-27690	182	45	a	a	DET
fbem-27690	182	46	high	high	ADJ
fbem-27690	182	47	degree	degree	NOUN
fbem-27690	182	48	of	of	ADP
fbem-27690	182	49	accuracy	accuracy	NOUN
fbem-27690	182	50	)	)	PUNCT
fbem-27690	182	51	with	with	ADP
fbem-27690	182	52	a	a	DET
fbem-27690	182	53	score	score	NOUN
fbem-27690	182	54	of	of	ADP
fbem-27690	182	55	3.91	3.91	NUM
fbem-27690	182	56	.	.	PUNCT
fbem-27690	183	1	the	the	DET
fbem-27690	183	2	analysis	analysis	NOUN
fbem-27690	183	3	concluded	conclude	VERB
fbem-27690	183	4	that	that	SCONJ
fbem-27690	183	5	the	the	DET
fbem-27690	183	6	higher	high	ADJ
fbem-27690	183	7	overall	overall	ADJ
fbem-27690	183	8	expectation	expectation	NOUN
fbem-27690	183	9	of	of	ADP
fbem-27690	183	10	choosing	choose	VERB
fbem-27690	183	11	home	home	NOUN
fbem-27690	183	12	delivery	delivery	NOUN
fbem-27690	183	13	,	,	PUNCT
fbem-27690	183	14	with	with	ADP
fbem-27690	183	15	a	a	DET
fbem-27690	183	16	total	total	ADJ
fbem-27690	183	17	score	score	NOUN
fbem-27690	183	18	of	of	ADP
fbem-27690	183	19	4.06	4.06	NUM
fbem-27690	183	20	,	,	PUNCT
fbem-27690	183	21	customers	customer	NOUN
fbem-27690	183	22	were	be	AUX
fbem-27690	183	23	the	the	PRON
fbem-27690	183	24	who	who	PRON
fbem-27690	183	25	required	require	VERB
fbem-27690	183	26	higher	high	ADJ
fbem-27690	183	27	quality	quality	NOUN
fbem-27690	183	28	of	of	ADP
fbem-27690	183	29	courier	courier	NOUN
fbem-27690	183	30	.	.	PUNCT
fbem-27690	184	1	choosing	choose	VERB
fbem-27690	184	2	self	self	NOUN
fbem-27690	184	3	-	-	PUNCT
fbem-27690	184	4	service	service	NOUN
fbem-27690	184	5	pick	pick	NOUN
fbem-27690	184	6	up	up	ADP
fbem-27690	184	7	container	container	NOUN
fbem-27690	184	8	also	also	ADV
fbem-27690	184	9	put	put	VERB
fbem-27690	184	10	higher	high	ADJ
fbem-27690	184	11	requirements	requirement	NOUN
fbem-27690	184	12	on	on	ADP
fbem-27690	184	13	the	the	DET
fbem-27690	184	14	professional	professional	ADJ
fbem-27690	184	15	quality	quality	NOUN
fbem-27690	184	16	of	of	ADP
fbem-27690	184	17	courier	courier	NOUN
fbem-27690	184	18	.	.	PUNCT
fbem-27690	185	1	customers	customer	NOUN
fbem-27690	185	2	who	who	PRON
fbem-27690	185	3	choose	choose	VERB
fbem-27690	185	4	to	to	PART
fbem-27690	185	5	pick	pick	VERB
fbem-27690	185	6	up	up	ADP
fbem-27690	185	7	the	the	DET
fbem-27690	185	8	goods	good	NOUN
fbem-27690	185	9	by	by	ADP
fbem-27690	185	10	post	post	NOUN
fbem-27690	185	11	office	office	NOUN
fbem-27690	185	12	were	be	AUX
fbem-27690	185	13	more	more	ADV
fbem-27690	185	14	concerned	concerned	ADJ
fbem-27690	185	15	about	about	ADP
fbem-27690	185	16	whether	whether	SCONJ
fbem-27690	185	17	the	the	DET
fbem-27690	185	18	logistics	logistic	NOUN
fbem-27690	185	19	tracking	track	VERB
fbem-27690	185	20	information	information	NOUN
fbem-27690	185	21	is	be	AUX
fbem-27690	185	22	updated	update	VERB
fbem-27690	185	23	in	in	ADP
fbem-27690	185	24	a	a	DET
fbem-27690	185	25	timely	timely	ADJ
fbem-27690	185	26	manner	manner	NOUN
fbem-27690	185	27	.	.	PUNCT
fbem-27690	186	1	reliability	reliability	NOUN
fbem-27690	186	2	is	be	AUX
fbem-27690	186	3	the	the	DET
fbem-27690	186	4	most	most	ADV
fbem-27690	186	5	important	important	ADJ
fbem-27690	186	6	factor	factor	NOUN
fbem-27690	186	7	that	that	PRON
fbem-27690	186	8	customers	customer	NOUN
fbem-27690	186	9	value	value	VERB
fbem-27690	186	10	about	about	ADP
fbem-27690	186	11	a	a	DET
fbem-27690	186	12	company	company	NOUN
fbem-27690	186	13	.	.	PUNCT
fbem-27690	187	1	it	it	PRON
fbem-27690	187	2	is	be	AUX
fbem-27690	187	3	the	the	DET
fbem-27690	187	4	signature	signature	NOUN
fbem-27690	187	5	of	of	ADP
fbem-27690	187	6	a	a	DET
fbem-27690	187	7	company	company	NOUN
fbem-27690	187	8	and	and	CCONJ
fbem-27690	187	9	relates	relate	VERB
fbem-27690	187	10	to	to	ADP
fbem-27690	187	11	the	the	DET
fbem-27690	187	12	core	core	NOUN
fbem-27690	187	13	aspect	aspect	NOUN
fbem-27690	187	14	of	of	ADP
fbem-27690	187	15	service	service	NOUN
fbem-27690	187	16	quality	quality	NOUN
fbem-27690	187	17	(	(	PUNCT
fbem-27690	187	18	lai	lai	PROPN
fbem-27690	187	19	,	,	PUNCT
fbem-27690	187	20	jang	jang	PROPN
fbem-27690	187	21	,	,	PUNCT
fbem-27690	187	22	peng	peng	PROPN
fbem-27690	187	23	,	,	PUNCT
fbem-27690	187	24	&	&	CCONJ
fbem-27690	187	25	.	.	PUNCT
fbem-27690	187	26	fang	fang	PROPN
fbem-27690	187	27	,	,	PUNCT
fbem-27690	187	28	2022	2022	NUM
fbem-27690	187	29	)	)	PUNCT
fbem-27690	187	30	.	.	PUNCT
fbem-27690	188	1	the	the	DET
fbem-27690	188	2	discrepancies	discrepancy	NOUN
fbem-27690	188	3	between	between	ADP
fbem-27690	188	4	consumers	consumer	NOUN
fbem-27690	188	5	'	'	PART
fbem-27690	188	6	expectations	expectation	NOUN
fbem-27690	188	7	and	and	CCONJ
fbem-27690	188	8	real	real	ADJ
fbem-27690	188	9	experiences	experience	NOUN
fbem-27690	188	10	with	with	ADP
fbem-27690	188	11	logistics	logistic	NOUN
fbem-27690	188	12	service	service	NOUN
fbem-27690	188	13	reliability	reliability	NOUN
fbem-27690	188	14	have	have	AUX
fbem-27690	188	15	been	be	AUX
fbem-27690	188	16	the	the	DET
fbem-27690	188	17	subject	subject	NOUN
fbem-27690	188	18	of	of	ADP
fbem-27690	188	19	numerous	numerous	ADJ
fbem-27690	188	20	research	research	NOUN
fbem-27690	188	21	(	(	PUNCT
fbem-27690	188	22	e.g.	e.g.	ADV
fbem-27690	188	23	,	,	PUNCT
fbem-27690	188	24	on	on	ADP
fbem-27690	188	25	-	-	PUNCT
fbem-27690	188	26	time	time	NOUN
fbem-27690	188	27	,	,	PUNCT
fbem-27690	188	28	intact	intact	ADJ
fbem-27690	188	29	,	,	PUNCT
fbem-27690	188	30	etc	etc	X
fbem-27690	188	31	.	.	X
fbem-27690	188	32	)	)	PUNCT
fbem-27690	188	33	,	,	PUNCT
fbem-27690	188	34	and	and	CCONJ
fbem-27690	188	35	how	how	SCONJ
fbem-27690	188	36	these	these	DET
fbem-27690	188	37	gaps	gap	NOUN
fbem-27690	188	38	affect	affect	VERB
fbem-27690	188	39	customer	customer	NOUN
fbem-27690	188	40	loyalty	loyalty	NOUN
fbem-27690	188	41	(	(	PUNCT
fbem-27690	188	42	zhou	zhou	NOUN
fbem-27690	188	43	,	,	PUNCT
fbem-27690	188	44	2012	2012	NUM
fbem-27690	188	45	)	)	PUNCT
fbem-27690	188	46	.	.	PUNCT
fbem-27690	189	1	the	the	DET
fbem-27690	189	2	customers	customer	NOUN
fbem-27690	189	3	also	also	ADV
fbem-27690	189	4	demand	demand	VERB
fbem-27690	189	5	high	high	ADJ
fbem-27690	189	6	professional	professional	ADJ
fbem-27690	189	7	quality	quality	NOUN
fbem-27690	189	8	of	of	ADP
fbem-27690	189	9	courier	courier	NOUN
fbem-27690	189	10	personnel	personnel	NOUN
fbem-27690	189	11	.	.	PUNCT
fbem-27690	190	1	famous	famous	ADJ
fbem-27690	190	2	companies	company	NOUN
fbem-27690	190	3	in	in	ADP
fbem-27690	190	4	the	the	DET
fbem-27690	190	5	industry	industry	NOUN
fbem-27690	190	6	(	(	PUNCT
fbem-27690	190	7	e.g.	e.g.	ADJ
fbem-27690	190	8	,	,	PUNCT
fbem-27690	190	9	shunfeng	shunfeng	ADJ
fbem-27690	190	10	)	)	PUNCT
fbem-27690	190	11	were	be	AUX
fbem-27690	190	12	the	the	DET
fbem-27690	190	13	ones	one	NOUN
fbem-27690	190	14	that	that	PRON
fbem-27690	190	15	have	have	AUX
fbem-27690	190	16	come	come	VERB
fbem-27690	190	17	to	to	PART
fbem-27690	190	18	win	win	VERB
fbem-27690	190	19	customers	customer	NOUN
fbem-27690	190	20	'	'	PART
fbem-27690	190	21	trust	trust	NOUN
fbem-27690	190	22	by	by	ADP
fbem-27690	190	23	providing	provide	VERB
fbem-27690	190	24	quality	quality	NOUN
fbem-27690	190	25	services	service	NOUN
fbem-27690	190	26	and	and	CCONJ
fbem-27690	190	27	continuously	continuously	ADV
fbem-27690	190	28	strengthening	strengthen	VERB
fbem-27690	190	29	their	their	PRON
fbem-27690	190	30	reliability	reliability	NOUN
fbem-27690	190	31	.	.	PUNCT
fbem-27690	191	1	table	table	NOUN
fbem-27690	191	2	4	4	NUM
fbem-27690	191	3	.	.	PUNCT
fbem-27690	192	1	current	current	ADJ
fbem-27690	192	2	expected	expect	VERB
fbem-27690	192	3	service	service	NOUN
fbem-27690	192	4	quality	quality	NOUN
fbem-27690	192	5	from	from	ADP
fbem-27690	192	6	the	the	DET
fbem-27690	192	7	responsiveness	responsiveness	NOUN
fbem-27690	192	8	dimension	dimension	NOUN
fbem-27690	192	9	dimension	dimension	NOUN
fbem-27690	192	10	:	:	PUNCT
fbem-27690	192	11	responsiveness	responsiveness	NOUN
fbem-27690	192	12	home	home	NOUN
fbem-27690	192	13	delivery	delivery	NOUN
fbem-27690	192	14	self	self	NOUN
fbem-27690	192	15	-	-	PUNCT
fbem-27690	192	16	service	service	NOUN
fbem-27690	192	17	pick	pick	VERB
fbem-27690	192	18	up	up	ADP
fbem-27690	192	19	container	container	NOUN
fbem-27690	192	20	post	post	NOUN
fbem-27690	192	21	office	office	NOUN
fbem-27690	193	1	overall	overall	ADJ
fbem-27690	193	2	mean	mean	NOUN
fbem-27690	193	3	mean	mean	VERB
fbem-27690	193	4	interpr	interpr	PROPN
fbem-27690	193	5	etation	etation	NOUN
fbem-27690	193	6	mean	mean	VERB
fbem-27690	193	7	interpr	interpr	PROPN
fbem-27690	193	8	etation	etation	PROPN
fbem-27690	193	9	mea	mea	PROPN
fbem-27690	193	10	n	n	PART
fbem-27690	193	11	interpr	interpr	PROPN
fbem-27690	193	12	etation	etation	NOUN
fbem-27690	193	13	mea	mea	PROPN
fbem-27690	193	14	n	n	PROPN
fbem-27690	193	15	interpret	interpret	VERB
fbem-27690	193	16	ation	ation	PROPN
fbem-27690	193	17	c1	c1	PROPN
fbem-27690	193	18	:	:	PUNCT
fbem-27690	193	19	the	the	DET
fbem-27690	193	20	service	service	NOUN
fbem-27690	193	21	operates	operate	VERB
fbem-27690	193	22	efficiently	efficiently	ADV
fbem-27690	193	23	with	with	ADP
fbem-27690	193	24	minimal	minimal	ADJ
fbem-27690	193	25	waiting	waiting	NOUN
fbem-27690	193	26	times	time	NOUN
fbem-27690	193	27	for	for	ADP
fbem-27690	193	28	customers	customer	NOUN
fbem-27690	193	29	.	.	PUNCT
fbem-27690	194	1	4.11	4.11	NUM
fbem-27690	194	2	s	s	NOUN
fbem-27690	194	3	4.07	4.07	NUM
fbem-27690	194	4	s	s	NUM
fbem-27690	194	5	4.03	4.03	NUM
fbem-27690	194	6	s	s	NOUN
fbem-27690	194	7	4.07	4.07	NUM
fbem-27690	194	8	s	s	NOUN
fbem-27690	194	9	c2	c2	PROPN
fbem-27690	194	10	:	:	PUNCT
fbem-27690	194	11	notifications	notification	NOUN
fbem-27690	194	12	regarding	regard	VERB
fbem-27690	194	13	the	the	DET
fbem-27690	194	14	exact	exact	ADJ
fbem-27690	194	15	time	time	NOUN
fbem-27690	194	16	of	of	ADP
fbem-27690	194	17	pickup	pickup	NOUN
fbem-27690	194	18	and	and	CCONJ
fbem-27690	194	19	delivery	delivery	NOUN
fbem-27690	194	20	are	be	AUX
fbem-27690	194	21	provided	provide	VERB
fbem-27690	194	22	promptly	promptly	ADV
fbem-27690	194	23	.	.	PUNCT
fbem-27690	195	1	4.13	4.13	NUM
fbem-27690	195	2	s	s	NUM
fbem-27690	195	3	4.00	4.00	NUM
fbem-27690	195	4	s	s	NOUN
fbem-27690	195	5	3.90	3.90	NUM
fbem-27690	195	6	s	s	NOUN
fbem-27690	195	7	4.01	4.01	NUM
fbem-27690	195	8	s	s	NOUN
fbem-27690	195	9	c3	c3	NOUN
fbem-27690	195	10	:	:	PUNCT
fbem-27690	195	11	the	the	DET
fbem-27690	195	12	process	process	NOUN
fbem-27690	195	13	for	for	ADP
fbem-27690	195	14	handling	handle	VERB
fbem-27690	195	15	returns	return	NOUN
fbem-27690	195	16	is	be	AUX
fbem-27690	195	17	managed	manage	VERB
fbem-27690	195	18	swiftly	swiftly	ADV
fbem-27690	195	19	and	and	CCONJ
fbem-27690	195	20	effectively	effectively	ADV
fbem-27690	195	21	.	.	PUNCT
fbem-27690	196	1	4.06	4.06	NUM
fbem-27690	196	2	s	s	PART
fbem-27690	196	3	4.08	4.08	NUM
fbem-27690	196	4	s	s	NOUN
fbem-27690	196	5	3.99	3.99	NUM
fbem-27690	196	6	s	s	NUM
fbem-27690	196	7	4.04	4.04	NUM
fbem-27690	196	8	s	s	NOUN
fbem-27690	196	9	c4	c4	NOUN
fbem-27690	196	10	:	:	PUNCT
fbem-27690	196	11	personnel	personnel	NOUN
fbem-27690	196	12	demonstrate	demonstrate	VERB
fbem-27690	196	13	strong	strong	ADJ
fbem-27690	196	14	coordination	coordination	NOUN
fbem-27690	196	15	and	and	CCONJ
fbem-27690	196	16	communication	communication	NOUN
fbem-27690	196	17	skills	skill	NOUN
fbem-27690	196	18	,	,	PUNCT
fbem-27690	196	19	addressing	address	VERB
fbem-27690	196	20	inquiries	inquiry	NOUN
fbem-27690	196	21	clearly	clearly	ADV
fbem-27690	196	22	and	and	CCONJ
fbem-27690	196	23	promptly	promptly	ADV
fbem-27690	196	24	.	.	PUNCT
fbem-27690	197	1	4.05	4.05	NUM
fbem-27690	197	2	s	s	X
fbem-27690	197	3	4.04	4.04	NUM
fbem-27690	197	4	s	s	NUM
fbem-27690	197	5	4.01	4.01	NUM
fbem-27690	197	6	s	s	NOUN
fbem-27690	197	7	4.03	4.03	NUM
fbem-27690	197	8	s	s	NOUN
fbem-27690	197	9	c5	c5	PROPN
fbem-27690	197	10	:	:	PUNCT
fbem-27690	197	11	staff	staff	NOUN
fbem-27690	197	12	interactions	interaction	NOUN
fbem-27690	197	13	are	be	AUX
fbem-27690	197	14	warm	warm	ADJ
fbem-27690	197	15	,	,	PUNCT
fbem-27690	197	16	courteous	courteous	ADJ
fbem-27690	197	17	,	,	PUNCT
fbem-27690	197	18	and	and	CCONJ
fbem-27690	197	19	motivated	motivate	VERB
fbem-27690	197	20	to	to	PART
fbem-27690	197	21	assist	assist	VERB
fbem-27690	197	22	customers	customer	NOUN
fbem-27690	197	23	effectively	effectively	ADV
fbem-27690	197	24	.	.	PUNCT
fbem-27690	198	1	4.07	4.07	NUM
fbem-27690	198	2	s	s	X
fbem-27690	198	3	4.12	4.12	NUM
fbem-27690	198	4	s	s	NUM
fbem-27690	198	5	3.98	3.98	NUM
fbem-27690	198	6	s	s	NUM
fbem-27690	198	7	4.06	4.06	NUM
fbem-27690	198	8	s	s	NOUN
fbem-27690	198	9	c6	c6	NOUN
fbem-27690	198	10	:	:	PUNCT
fbem-27690	198	11	complaint	complaint	NOUN
fbem-27690	198	12	channels	channel	NOUN
fbem-27690	198	13	and	and	CCONJ
fbem-27690	198	14	methods	method	NOUN
fbem-27690	198	15	are	be	AUX
fbem-27690	198	16	easily	easily	ADV
fbem-27690	198	17	accessible	accessible	ADJ
fbem-27690	198	18	and	and	CCONJ
fbem-27690	198	19	convenient	convenient	ADJ
fbem-27690	198	20	.	.	PUNCT
fbem-27690	199	1	4.09	4.09	NUM
fbem-27690	199	2	s	s	NOUN
fbem-27690	199	3	4.09	4.09	NUM
fbem-27690	199	4	s	s	NUM
fbem-27690	199	5	3.98	3.98	NUM
fbem-27690	199	6	s	s	NOUN
fbem-27690	199	7	4.05	4.05	NUM
fbem-27690	199	8	s	s	NOUN
fbem-27690	199	9	composite	composite	ADJ
fbem-27690	199	10	mean	mean	NOUN
fbem-27690	199	11	4.08	4.08	NUM
fbem-27690	199	12	s	s	NOUN
fbem-27690	199	13	4.07	4.07	NUM
fbem-27690	199	14	s	s	NUM
fbem-27690	199	15	3.98	3.98	NUM
fbem-27690	199	16	s	s	NUM
fbem-27690	199	17	4.04	4.04	NUM
fbem-27690	199	18	s	s	NOUN
fbem-27690	199	19	on	on	ADP
fbem-27690	199	20	the	the	DET
fbem-27690	199	21	responsiveness	responsiveness	NOUN
fbem-27690	199	22	dimension	dimension	NOUN
fbem-27690	199	23	,	,	PUNCT
fbem-27690	199	24	the	the	DET
fbem-27690	199	25	overall	overall	ADJ
fbem-27690	199	26	expected	expected	ADJ
fbem-27690	199	27	service	service	NOUN
fbem-27690	199	28	level	level	NOUN
fbem-27690	199	29	value	value	NOUN
fbem-27690	199	30	is	be	AUX
fbem-27690	199	31	4.04	4.04	NUM
fbem-27690	199	32	,	,	PUNCT
fbem-27690	199	33	in	in	ADP
fbem-27690	199	34	which	which	PRON
fbem-27690	199	35	the	the	DET
fbem-27690	199	36	customer	customer	NOUN
fbem-27690	199	37	's	's	PART
fbem-27690	199	38	expectation	expectation	NOUN
fbem-27690	199	39	level	level	NOUN
fbem-27690	199	40	of	of	ADP
fbem-27690	199	41	dongguan	dongguan	PROPN
fbem-27690	199	42	terminal	terminal	PROPN
fbem-27690	199	43	logistics	logistic	NOUN
fbem-27690	199	44	is	be	AUX
fbem-27690	199	45	quite	quite	ADV
fbem-27690	199	46	high	high	ADJ
fbem-27690	199	47	,	,	PUNCT
fbem-27690	199	48	much	much	ADV
fbem-27690	199	49	higher	high	ADJ
fbem-27690	199	50	than	than	ADP
fbem-27690	199	51	that	that	PRON
fbem-27690	199	52	of	of	ADP
fbem-27690	199	53	the	the	DET
fbem-27690	199	54	tangibility	tangibility	NOUN
fbem-27690	199	55	and	and	CCONJ
fbem-27690	199	56	reliability	reliability	NOUN
fbem-27690	199	57	dimensions	dimension	NOUN
fbem-27690	199	58	,	,	PUNCT
fbem-27690	199	59	with	with	ADP
fbem-27690	199	60	c1	c1	PROPN
fbem-27690	199	61	(	(	PUNCT
fbem-27690	199	62	the	the	DET
fbem-27690	199	63	service	service	NOUN
fbem-27690	199	64	operates	operate	VERB
fbem-27690	199	65	efficiently	efficiently	ADV
fbem-27690	199	66	with	with	ADP
fbem-27690	199	67	minimal	minimal	ADJ
fbem-27690	199	68	waiting	waiting	NOUN
fbem-27690	199	69	times	time	NOUN
fbem-27690	199	70	for	for	ADP
fbem-27690	199	71	customers	customer	NOUN
fbem-27690	199	72	)	)	PUNCT
fbem-27690	199	73	has	have	AUX
fbem-27690	199	74	the	the	DET
fbem-27690	199	75	highest	high	ADJ
fbem-27690	199	76	score	score	NOUN
fbem-27690	199	77	of	of	ADP
fbem-27690	199	78	4.07	4.07	NUM
fbem-27690	199	79	,	,	PUNCT
fbem-27690	199	80	and	and	CCONJ
fbem-27690	199	81	c2	c2	PROPN
fbem-27690	199	82	(	(	PUNCT
fbem-27690	199	83	notifications	notification	NOUN
fbem-27690	199	84	regarding	regard	VERB
fbem-27690	199	85	the	the	DET
fbem-27690	199	86	exact	exact	ADJ
fbem-27690	199	87	time	time	NOUN
fbem-27690	199	88	of	of	ADP
fbem-27690	199	89	pickup	pickup	NOUN
fbem-27690	199	90	and	and	CCONJ
fbem-27690	199	91	delivery	delivery	NOUN
fbem-27690	199	92	are	be	AUX
fbem-27690	199	93	provided	provide	VERB
fbem-27690	199	94	promptly	promptly	ADV
fbem-27690	199	95	)	)	PUNCT
fbem-27690	199	96	has	have	VERB
fbem-27690	199	97	the	the	DET
fbem-27690	199	98	lowest	low	ADJ
fbem-27690	199	99	expectation	expectation	NOUN
fbem-27690	199	100	score	score	NOUN
fbem-27690	199	101	of	of	ADP
fbem-27690	199	102	4.01	4.01	NUM
fbem-27690	199	103	.	.	PUNCT
fbem-27690	200	1	home	home	NOUN
fbem-27690	200	2	delivery	delivery	NOUN
fbem-27690	200	3	customers	customer	NOUN
fbem-27690	200	4	expected	expect	VERB
fbem-27690	200	5	the	the	DET
fbem-27690	200	6	highest	high	ADJ
fbem-27690	200	7	level	level	NOUN
fbem-27690	200	8	of	of	ADP
fbem-27690	200	9	service	service	NOUN
fbem-27690	200	10	is	be	AUX
fbem-27690	200	11	c2	c2	PROPN
fbem-27690	200	12	(	(	PUNCT
fbem-27690	200	13	notifications	notification	NOUN
fbem-27690	200	14	regarding	regard	VERB
fbem-27690	200	15	the	the	DET
fbem-27690	200	16	exact	exact	ADJ
fbem-27690	200	17	time	time	NOUN
fbem-27690	200	18	of	of	ADP
fbem-27690	200	19	pickup	pickup	NOUN
fbem-27690	200	20	and	and	CCONJ
fbem-27690	200	21	delivery	delivery	NOUN
fbem-27690	200	22	are	be	AUX
fbem-27690	200	23	provided	provide	VERB
fbem-27690	200	24	promptly	promptly	ADV
fbem-27690	200	25	)	)	PUNCT
fbem-27690	200	26	,	,	PUNCT
fbem-27690	200	27	whit	whit	VERB
fbem-27690	200	28	the	the	DET
fbem-27690	200	29	score	score	NOUN
fbem-27690	200	30	of	of	ADP
fbem-27690	200	31	4.13	4.13	NUM
fbem-27690	200	32	,	,	PUNCT
fbem-27690	200	33	the	the	DET
fbem-27690	200	34	lowest	low	ADJ
fbem-27690	200	35	expected	expect	VERB
fbem-27690	200	36	service	service	NOUN
fbem-27690	200	37	level	level	NOUN
fbem-27690	200	38	is	be	AUX
fbem-27690	200	39	c4	c4	NOUN
fbem-27690	200	40	(	(	PUNCT
fbem-27690	200	41	personnel	personnel	NOUN
fbem-27690	200	42	demonstrate	demonstrate	VERB
fbem-27690	200	43	strong	strong	ADJ
fbem-27690	200	44	co	co	NOUN
fbem-27690	200	45	-	-	NOUN
fbem-27690	200	46	ordination	ordination	ADJ
fbem-27690	200	47	and	and	CCONJ
fbem-27690	200	48	communication	communication	NOUN
fbem-27690	200	49	skills	skill	NOUN
fbem-27690	200	50	,	,	PUNCT
fbem-27690	200	51	addressing	address	VERB
fbem-27690	200	52	inquiries	inquiry	NOUN
fbem-27690	200	53	clearly	clearly	ADV
fbem-27690	200	54	and	and	CCONJ
fbem-27690	200	55	promptly	promptly	ADV
fbem-27690	200	56	)	)	PUNCT
fbem-27690	200	57	with	with	ADP
fbem-27690	200	58	a	a	DET
fbem-27690	200	59	score	score	NOUN
fbem-27690	200	60	of	of	ADP
fbem-27690	200	61	4.05	4.05	NUM
fbem-27690	200	62	.	.	PUNCT
fbem-27690	201	1	customers	customer	NOUN
fbem-27690	201	2	choosing	choose	VERB
fbem-27690	201	3	selfservice	selfservice	NOUN
fbem-27690	201	4	pick	pick	VERB
fbem-27690	201	5	up	up	ADP
fbem-27690	201	6	container	container	NOUN
fbem-27690	201	7	expected	expect	VERB
fbem-27690	201	8	the	the	DET
fbem-27690	201	9	highest	high	ADJ
fbem-27690	201	10	level	level	NOUN
fbem-27690	201	11	of	of	ADP
fbem-27690	201	12	service	service	NOUN
fbem-27690	201	13	is	be	AUX
fbem-27690	201	14	c5	c5	PROPN
fbem-27690	201	15	(	(	PUNCT
fbem-27690	201	16	staff	staff	NOUN
fbem-27690	201	17	interactions	interaction	NOUN
fbem-27690	201	18	are	be	AUX
fbem-27690	201	19	warm	warm	ADJ
fbem-27690	201	20	,	,	PUNCT
fbem-27690	201	21	courteous	courteous	ADJ
fbem-27690	201	22	,	,	PUNCT
fbem-27690	201	23	and	and	CCONJ
fbem-27690	201	24	motivated	motivate	VERB
fbem-27690	201	25	to	to	PART
fbem-27690	201	26	assist	assist	VERB
fbem-27690	201	27	customers	customer	NOUN
fbem-27690	201	28	effectively	effectively	ADV
fbem-27690	201	29	)	)	PUNCT
fbem-27690	201	30	,	,	PUNCT
fbem-27690	201	31	with	with	ADP
fbem-27690	201	32	a	a	DET
fbem-27690	201	33	score	score	NOUN
fbem-27690	201	34	of	of	ADP
fbem-27690	201	35	4.12	4.12	NUM
fbem-27690	201	36	,	,	PUNCT
fbem-27690	201	37	and	and	CCONJ
fbem-27690	201	38	the	the	DET
fbem-27690	201	39	lowest	low	ADJ
fbem-27690	201	40	expected	expect	VERB
fbem-27690	201	41	service	service	NOUN
fbem-27690	201	42	level	level	NOUN
fbem-27690	201	43	is	be	AUX
fbem-27690	201	44	c2	c2	PROPN
fbem-27690	201	45	(	(	PUNCT
fbem-27690	201	46	notifications	notification	NOUN
fbem-27690	201	47	regarding	regard	VERB
fbem-27690	201	48	the	the	DET
fbem-27690	201	49	exact	exact	ADJ
fbem-27690	201	50	time	time	NOUN
fbem-27690	201	51	of	of	ADP
fbem-27690	201	52	pickup	pickup	NOUN
fbem-27690	201	53	and	and	CCONJ
fbem-27690	201	54	delivery	delivery	NOUN
fbem-27690	201	55	are	be	AUX
fbem-27690	201	56	provided	provide	VERB
fbem-27690	201	57	promptly	promptly	ADV
fbem-27690	201	58	)	)	PUNCT
fbem-27690	201	59	,	,	PUNCT
fbem-27690	201	60	with	with	ADP
fbem-27690	201	61	a	a	DET
fbem-27690	201	62	score	score	NOUN
fbem-27690	201	63	of	of	ADP
fbem-27690	201	64	4.00	4.00	NUM
fbem-27690	201	65	.	.	PUNCT
fbem-27690	202	1	customers	customer	NOUN
fbem-27690	202	2	choosing	choose	VERB
fbem-27690	202	3	post	post	NOUN
fbem-27690	202	4	office	office	NOUN
fbem-27690	202	5	expected	expect	VERB
fbem-27690	202	6	the	the	DET
fbem-27690	202	7	highest	high	ADJ
fbem-27690	202	8	level	level	NOUN
fbem-27690	202	9	of	of	ADP
fbem-27690	202	10	service	service	NOUN
fbem-27690	202	11	in	in	ADP
fbem-27690	202	12	c1	c1	PROPN
fbem-27690	202	13	(	(	PUNCT
fbem-27690	202	14	the	the	DET
fbem-27690	202	15	service	service	NOUN
fbem-27690	202	16	operates	operate	VERB
fbem-27690	202	17	efficiently	efficiently	ADV
fbem-27690	202	18	with	with	ADP
fbem-27690	202	19	minimal	minimal	ADJ
fbem-27690	202	20	waiting	waiting	NOUN
fbem-27690	202	21	times	time	NOUN
fbem-27690	202	22	for	for	ADP
fbem-27690	202	23	customers	customer	NOUN
fbem-27690	202	24	)	)	PUNCT
fbem-27690	202	25	with	with	ADP
fbem-27690	202	26	a	a	DET
fbem-27690	202	27	score	score	NOUN
fbem-27690	202	28	of	of	ADP
fbem-27690	202	29	4.03	4.03	NUM
fbem-27690	202	30	,	,	PUNCT
fbem-27690	202	31	and	and	CCONJ
fbem-27690	202	32	the	the	DET
fbem-27690	202	33	lowest	low	ADJ
fbem-27690	202	34	level	level	NOUN
fbem-27690	202	35	of	of	ADP
fbem-27690	202	36	service	service	NOUN
fbem-27690	202	37	expected	expect	VERB
fbem-27690	202	38	is	be	AUX
fbem-27690	202	39	c2	c2	PROPN
fbem-27690	202	40	(	(	PUNCT
fbem-27690	202	41	notifications	notification	NOUN
fbem-27690	202	42	regarding	regard	VERB
fbem-27690	202	43	the	the	DET
fbem-27690	202	44	exact	exact	ADJ
fbem-27690	202	45	time	time	NOUN
fbem-27690	202	46	of	of	ADP
fbem-27690	202	47	pickup	pickup	NOUN
fbem-27690	202	48	and	and	CCONJ
fbem-27690	202	49	delivery	delivery	NOUN
fbem-27690	202	50	are	be	AUX
fbem-27690	202	51	provided	provide	VERB
fbem-27690	202	52	promptly	promptly	ADV
fbem-27690	202	53	)	)	PUNCT
fbem-27690	202	54	,	,	PUNCT
fbem-27690	202	55	with	with	ADP
fbem-27690	202	56	a	a	DET
fbem-27690	202	57	score	score	NOUN
fbem-27690	202	58	3.90	3.90	NUM
fbem-27690	202	59	.	.	PUNCT
fbem-27690	203	1	the	the	DET
fbem-27690	203	2	analysis	analysis	NOUN
fbem-27690	203	3	showed	show	VERB
fbem-27690	203	4	that	that	SCONJ
fbem-27690	203	5	because	because	SCONJ
fbem-27690	203	6	the	the	DET
fbem-27690	203	7	overall	overall	ADJ
fbem-27690	203	8	expectation	expectation	NOUN
fbem-27690	203	9	of	of	ADP
fbem-27690	203	10	choosing	choose	VERB
fbem-27690	203	11	home	home	NOUN
fbem-27690	203	12	delivery	delivery	NOUN
fbem-27690	203	13	(	(	PUNCT
fbem-27690	203	14	4.08	4.08	NUM
fbem-27690	203	15	)	)	PUNCT
fbem-27690	203	16	was	be	AUX
fbem-27690	203	17	still	still	ADV
fbem-27690	203	18	higher	high	ADJ
fbem-27690	203	19	than	than	ADP
fbem-27690	203	20	the	the	DET
fbem-27690	203	21	other	other	ADJ
fbem-27690	203	22	two	two	NUM
fbem-27690	203	23	groups	group	NOUN
fbem-27690	203	24	(	(	PUNCT
fbem-27690	203	25	self	self	NOUN
fbem-27690	203	26	-	-	PUNCT
fbem-27690	203	27	service	service	NOUN
fbem-27690	203	28	pick	pick	VERB
fbem-27690	203	29	up	up	ADP
fbem-27690	203	30	container	container	NOUN
fbem-27690	203	31	4.07	4.07	NUM
fbem-27690	203	32	,	,	PUNCT
fbem-27690	203	33	post	post	VERB
fbem-27690	203	34	office	office	NOUN
fbem-27690	203	35	3.98	3.98	NUM
fbem-27690	203	36	)	)	PUNCT
fbem-27690	203	37	,	,	PUNCT
fbem-27690	203	38	customers	customer	NOUN
fbem-27690	203	39	were	be	AUX
fbem-27690	203	40	very	very	ADV
fbem-27690	203	41	concerned	concerned	ADJ
fbem-27690	203	42	about	about	ADP
fbem-27690	203	43	the	the	DET
fbem-27690	203	44	time	time	NOUN
fbem-27690	203	45	of	of	ADP
fbem-27690	203	46	pick	pick	VERB
fbem-27690	203	47	up	up	ADP
fbem-27690	203	48	and	and	CCONJ
fbem-27690	203	49	the	the	DET
fbem-27690	203	50	convenience	convenience	NOUN
fbem-27690	203	51	of	of	ADP
fbem-27690	203	52	waiting	wait	VERB
fbem-27690	203	53	at	at	ADP
fbem-27690	203	54	home	home	NOUN
fbem-27690	203	55	.	.	PUNCT
fbem-27690	204	1	customers	customer	NOUN
fbem-27690	204	2	choosing	choose	VERB
fbem-27690	204	3	self	self	NOUN
fbem-27690	204	4	-	-	PUNCT
fbem-27690	204	5	service	service	NOUN
fbem-27690	204	6	pick	pick	VERB
fbem-27690	204	7	up	up	ADP
fbem-27690	204	8	container	container	NOUN
fbem-27690	204	9	and	and	CCONJ
fbem-27690	204	10	post	post	NOUN
fbem-27690	204	11	office	office	NOUN
fbem-27690	204	12	did	do	AUX
fbem-27690	204	13	not	not	PART
fbem-27690	204	14	have	have	VERB
fbem-27690	204	15	a	a	DET
fbem-27690	204	16	strong	strong	ADJ
fbem-27690	204	17	demand	demand	NOUN
fbem-27690	204	18	for	for	ADP
fbem-27690	204	19	pick	pick	VERB
fbem-27690	204	20	up	up	ADP
fbem-27690	204	21	time	time	NOUN
fbem-27690	204	22	,	,	PUNCT
fbem-27690	204	23	but	but	CCONJ
fbem-27690	204	24	they	they	PRON
fbem-27690	204	25	were	be	AUX
fbem-27690	204	26	more	more	ADV
fbem-27690	204	27	concerned	concerned	ADJ
fbem-27690	204	28	about	about	ADP
fbem-27690	204	29	the	the	DET
fbem-27690	204	30	attitude	attitude	NOUN
fbem-27690	204	31	of	of	ADP
fbem-27690	204	32	the	the	DET
fbem-27690	204	33	staff	staff	NOUN
fbem-27690	204	34	and	and	CCONJ
fbem-27690	204	35	the	the	DET
fbem-27690	204	36	queuing	queuing	NOUN
fbem-27690	204	37	time	time	NOUN
fbem-27690	204	38	for	for	ADP
fbem-27690	204	39	picking	pick	VERB
fbem-27690	204	40	up	up	ADP
fbem-27690	204	41	.	.	PUNCT
fbem-27690	205	1	in	in	ADP
fbem-27690	205	2	e	e	PROPN
fbem-27690	205	3	-	-	NOUN
fbem-27690	205	4	commerce	commerce	NOUN
fbem-27690	205	5	and	and	CCONJ
fbem-27690	205	6	emerging	emerge	VERB
fbem-27690	205	7	same	same	ADJ
fbem-27690	205	8	-	-	PUNCT
fbem-27690	205	9	city	city	NOUN
fbem-27690	205	10	delivery	delivery	NOUN
fbem-27690	205	11	models	model	NOUN
fbem-27690	205	12	,	,	PUNCT
fbem-27690	205	13	there	there	PRON
fbem-27690	205	14	has	have	AUX
fbem-27690	205	15	been	be	AUX
fbem-27690	205	16	a	a	DET
fbem-27690	205	17	steady	steady	ADJ
fbem-27690	205	18	rise	rise	NOUN
fbem-27690	205	19	in	in	ADP
fbem-27690	205	20	research	research	NOUN
fbem-27690	205	21	on	on	ADP
fbem-27690	205	22	customer	customer	NOUN
fbem-27690	205	23	demand	demand	NOUN
fbem-27690	205	24	for	for	ADP
fbem-27690	205	25	delivery	delivery	NOUN
fbem-27690	205	26	time	time	NOUN
fbem-27690	205	27	and	and	CCONJ
fbem-27690	205	28	location	location	NOUN
fbem-27690	205	29	flexibility	flexibility	NOUN
fbem-27690	205	30	.	.	PUNCT
fbem-27690	206	1	existing	exist	VERB
fbem-27690	206	2	research	research	NOUN
fbem-27690	206	3	suggested	suggest	VERB
fbem-27690	206	4	that	that	SCONJ
fbem-27690	206	5	speed	speed	NOUN
fbem-27690	206	6	,	,	PUNCT
fbem-27690	206	7	time	time	NOUN
fbem-27690	206	8	period	period	NOUN
fbem-27690	206	9	,	,	PUNCT
fbem-27690	206	10	delivery	delivery	NOUN
fbem-27690	206	11	date	date	NOUN
fbem-27690	206	12	,	,	PUNCT
fbem-27690	206	13	and	and	CCONJ
fbem-27690	206	14	delivery	delivery	NOUN
fbem-27690	206	15	cost	cost	NOUN
fbem-27690	206	16	are	be	AUX
fbem-27690	206	17	among	among	ADP
fbem-27690	206	18	the	the	DET
fbem-27690	206	19	most	most	ADV
fbem-27690	206	20	important	important	ADJ
fbem-27690	206	21	decision	decision	NOUN
fbem-27690	206	22	-	-	PUNCT
fbem-27690	206	23	making	make	VERB
fbem-27690	206	24	criteria	criterion	NOUN
fbem-27690	206	25	for	for	ADP
fbem-27690	206	26	consumers	consumer	NOUN
fbem-27690	206	27	'	'	PART
fbem-27690	206	28	preference	preference	NOUN
fbem-27690	206	29	of	of	ADP
fbem-27690	206	30	logistics	logistic	NOUN
fbem-27690	206	31	services	service	NOUN
fbem-27690	206	32	(	(	PUNCT
fbem-27690	206	33	nogueira	nogueira	PROPN
fbem-27690	206	34	,	,	PUNCT
fbem-27690	206	35	2021	2021	NUM
fbem-27690	206	36	)	)	PUNCT
fbem-27690	206	37	.	.	PUNCT
fbem-27690	207	1	gawor	gawor	PROPN
fbem-27690	207	2	&	&	CCONJ
fbem-27690	207	3	hoberg	hoberg	PROPN
fbem-27690	207	4	(	(	PUNCT
fbem-27690	207	5	2019	2019	NUM
fbem-27690	207	6	)	)	PUNCT
fbem-27690	207	7	study	study	NOUN
fbem-27690	207	8	analysed	analyse	VERB
fbem-27690	207	9	how	how	SCONJ
fbem-27690	207	10	customers	customer	NOUN
fbem-27690	207	11	evaluate	evaluate	VERB
fbem-27690	207	12	the	the	DET
fbem-27690	207	13	time	time	NOUN
fbem-27690	207	14	and	and	CCONJ
fbem-27690	207	15	convenience	convenience	NOUN
fbem-27690	207	16	of	of	ADP
fbem-27690	207	17	e	e	NOUN
fbem-27690	207	18	-	-	NOUN
fbem-27690	207	19	commerce	commerce	NOUN
fbem-27690	207	20	delivery	delivery	NOUN
fbem-27690	207	21	and	and	CCONJ
fbem-27690	207	22	suggested	suggest	VERB
fbem-27690	207	23	factors	factor	NOUN
fbem-27690	207	24	that	that	PRON
fbem-27690	207	25	customers	customer	NOUN
fbem-27690	207	26	prioritize	prioritize	VERB
fbem-27690	207	27	when	when	SCONJ
fbem-27690	207	28	choosing	choose	VERB
fbem-27690	207	29	a	a	DET
fbem-27690	207	30	delivery	delivery	NOUN
fbem-27690	207	31	service	service	NOUN
fbem-27690	207	32	,	,	PUNCT
fbem-27690	207	33	with	with	ADP
fbem-27690	207	34	shortage	shortage	NOUN
fbem-27690	207	35	of	of	ADP
fbem-27690	207	36	delivery	delivery	NOUN
fbem-27690	207	37	time	time	NOUN
fbem-27690	207	38	and	and	CCONJ
fbem-27690	207	39	location	location	NOUN
fbem-27690	207	40	flexibility	flexibility	NOUN
fbem-27690	207	41	as	as	ADP
fbem-27690	207	42	key	key	ADJ
fbem-27690	207	43	drivers	driver	NOUN
fbem-27690	207	44	.	.	PUNCT
fbem-27690	208	1	kiba	kiba	PROPN
fbem-27690	208	2	-	-	PUNCT
fbem-27690	208	3	janiak	janiak	PROPN
fbem-27690	208	4	(	(	PUNCT
fbem-27690	208	5	2021	2021	NUM
fbem-27690	208	6	)	)	PUNCT
fbem-27690	208	7	314	314	NUM
fbem-27690	208	8	suggests	suggest	VERB
fbem-27690	208	9	to	to	PART
fbem-27690	208	10	meet	meet	VERB
fbem-27690	208	11	consumers	consumer	NOUN
fbem-27690	208	12	'	'	PART
fbem-27690	208	13	expectations	expectation	NOUN
fbem-27690	208	14	for	for	ADP
fbem-27690	208	15	flexibility	flexibility	NOUN
fbem-27690	208	16	in	in	ADP
fbem-27690	208	17	home	home	NOUN
fbem-27690	208	18	delivery	delivery	NOUN
fbem-27690	208	19	delivery	delivery	NOUN
fbem-27690	208	20	time	time	NOUN
fbem-27690	208	21	and	and	CCONJ
fbem-27690	208	22	location	location	NOUN
fbem-27690	208	23	.	.	PUNCT
fbem-27690	209	1	schröder	schröder	PROPN
fbem-27690	209	2	et	et	PROPN
fbem-27690	209	3	.	.	PUNCT
fbem-27690	210	1	al	al	PROPN
fbem-27690	210	2	.	.	PUNCT
fbem-27690	211	1	(	(	PUNCT
fbem-27690	211	2	2016	2016	NUM
fbem-27690	211	3	)	)	PUNCT
fbem-27690	211	4	explored	explore	VERB
fbem-27690	211	5	upcoming	upcoming	ADJ
fbem-27690	211	6	patterns	pattern	NOUN
fbem-27690	211	7	in	in	ADP
fbem-27690	211	8	parcel	parcel	NOUN
fbem-27690	211	9	delivery	delivery	NOUN
fbem-27690	211	10	,	,	PUNCT
fbem-27690	211	11	highlighting	highlight	VERB
fbem-27690	211	12	increasing	increase	VERB
fbem-27690	211	13	customer	customer	NOUN
fbem-27690	211	14	demand	demand	NOUN
fbem-27690	211	15	for	for	ADP
fbem-27690	211	16	fast	fast	ADJ
fbem-27690	211	17	and	and	CCONJ
fbem-27690	211	18	flexible	flexible	ADJ
fbem-27690	211	19	delivery	delivery	NOUN
fbem-27690	211	20	services	service	NOUN
fbem-27690	211	21	.	.	PUNCT
fbem-27690	212	1	the	the	DET
fbem-27690	212	2	study	study	NOUN
fbem-27690	212	3	suggested	suggest	VERB
fbem-27690	212	4	that	that	SCONJ
fbem-27690	212	5	logistics	logistic	NOUN
fbem-27690	212	6	companies	company	NOUN
fbem-27690	212	7	can	can	AUX
fbem-27690	212	8	significantly	significantly	ADV
fbem-27690	212	9	enhance	enhance	VERB
fbem-27690	212	10	the	the	DET
fbem-27690	212	11	customer	customer	NOUN
fbem-27690	212	12	experience	experience	NOUN
fbem-27690	212	13	by	by	ADP
fbem-27690	212	14	optimizing	optimize	VERB
fbem-27690	212	15	delivery	delivery	NOUN
fbem-27690	212	16	times	time	NOUN
fbem-27690	212	17	and	and	CCONJ
fbem-27690	212	18	expanding	expand	VERB
fbem-27690	212	19	the	the	DET
fbem-27690	212	20	choice	choice	NOUN
fbem-27690	212	21	of	of	ADP
fbem-27690	212	22	delivery	delivery	NOUN
fbem-27690	212	23	locations	location	NOUN
fbem-27690	212	24	.	.	PUNCT
fbem-27690	213	1	table	table	NOUN
fbem-27690	213	2	5	5	NUM
fbem-27690	213	3	.	.	PUNCT
fbem-27690	214	1	current	current	ADJ
fbem-27690	214	2	expected	expect	VERB
fbem-27690	214	3	service	service	NOUN
fbem-27690	214	4	quality	quality	NOUN
fbem-27690	214	5	from	from	ADP
fbem-27690	214	6	the	the	DET
fbem-27690	214	7	assurance	assurance	NOUN
fbem-27690	214	8	dimension	dimension	NOUN
fbem-27690	214	9	dimension	dimension	NOUN
fbem-27690	214	10	:	:	PUNCT
fbem-27690	214	11	assurance	assurance	NOUN
fbem-27690	214	12	home	home	NOUN
fbem-27690	214	13	delivery	delivery	NOUN
fbem-27690	214	14	self	self	NOUN
fbem-27690	214	15	-	-	PUNCT
fbem-27690	214	16	service	service	NOUN
fbem-27690	214	17	pick	pick	VERB
fbem-27690	214	18	up	up	ADP
fbem-27690	214	19	container	container	NOUN
fbem-27690	214	20	post	post	NOUN
fbem-27690	214	21	office	office	NOUN
fbem-27690	215	1	overall	overall	ADJ
fbem-27690	215	2	mean	mean	NOUN
fbem-27690	215	3	mean	mean	VERB
fbem-27690	215	4	interpr	interpr	PROPN
fbem-27690	215	5	etation	etation	NOUN
fbem-27690	215	6	mean	mean	VERB
fbem-27690	215	7	interpr	interpr	PROPN
fbem-27690	215	8	etation	etation	PROPN
fbem-27690	215	9	mea	mea	PROPN
fbem-27690	215	10	n	n	PART
fbem-27690	215	11	interpr	interpr	PROPN
fbem-27690	215	12	etation	etation	NOUN
fbem-27690	215	13	mea	mea	PROPN
fbem-27690	215	14	n	n	PRON
fbem-27690	215	15	interpret	interpret	VERB
fbem-27690	215	16	ation	ation	PROPN
fbem-27690	215	17	d1	d1	PROPN
fbem-27690	215	18	:	:	PUNCT
fbem-27690	215	19	express	express	ADJ
fbem-27690	215	20	packages	package	NOUN
fbem-27690	215	21	are	be	AUX
fbem-27690	215	22	delivered	deliver	VERB
fbem-27690	215	23	accurately	accurately	ADV
fbem-27690	215	24	and	and	CCONJ
fbem-27690	215	25	without	without	ADP
fbem-27690	215	26	damage	damage	NOUN
fbem-27690	215	27	.	.	PUNCT
fbem-27690	216	1	4.07	4.07	NUM
fbem-27690	216	2	s	s	X
fbem-27690	216	3	4.09	4.09	NUM
fbem-27690	216	4	s	s	NUM
fbem-27690	216	5	3.91	3.91	NUM
fbem-27690	216	6	s	s	PROPN
fbem-27690	216	7	4.02	4.02	NUM
fbem-27690	216	8	s	s	NOUN
fbem-27690	216	9	d2	d2	NOUN
fbem-27690	216	10	:	:	PUNCT
fbem-27690	216	11	staff	staff	NOUN
fbem-27690	216	12	members	member	NOUN
fbem-27690	216	13	are	be	AUX
fbem-27690	216	14	perceived	perceive	VERB
fbem-27690	216	15	as	as	ADP
fbem-27690	216	16	trustworthy	trustworthy	ADJ
fbem-27690	216	17	.	.	PUNCT
fbem-27690	217	1	4.06	4.06	NUM
fbem-27690	217	2	s	s	PART
fbem-27690	217	3	4.00	4.00	NUM
fbem-27690	217	4	s	s	NOUN
fbem-27690	217	5	3.95	3.95	NUM
fbem-27690	217	6	s	s	NUM
fbem-27690	217	7	4.00	4.00	NUM
fbem-27690	217	8	s	s	NOUN
fbem-27690	217	9	d3	d3	PROPN
fbem-27690	217	10	:	:	PUNCT
fbem-27690	217	11	courier	courier	NOUN
fbem-27690	217	12	tariff	tariff	NOUN
fbem-27690	217	13	structures	structure	NOUN
fbem-27690	217	14	are	be	AUX
fbem-27690	217	15	transparent	transparent	ADJ
fbem-27690	217	16	.	.	PUNCT
fbem-27690	218	1	4.02	4.02	NUM
fbem-27690	218	2	s	s	NOUN
fbem-27690	218	3	4.05	4.05	NUM
fbem-27690	218	4	s	s	PART
fbem-27690	218	5	3.95	3.95	NUM
fbem-27690	218	6	s	s	NUM
fbem-27690	218	7	4.00	4.00	NUM
fbem-27690	218	8	s	s	NOUN
fbem-27690	218	9	d4	d4	PROPN
fbem-27690	218	10	:	:	PUNCT
fbem-27690	218	11	a	a	DET
fbem-27690	218	12	diverse	diverse	ADJ
fbem-27690	218	13	range	range	NOUN
fbem-27690	218	14	of	of	ADP
fbem-27690	218	15	secure	secure	ADJ
fbem-27690	218	16	payment	payment	NOUN
fbem-27690	218	17	methods	method	NOUN
fbem-27690	218	18	is	be	AUX
fbem-27690	218	19	offered	offer	VERB
fbem-27690	218	20	.	.	PUNCT
fbem-27690	219	1	4.00	4.00	NUM
fbem-27690	219	2	s	s	NOUN
fbem-27690	219	3	4.08	4.08	NUM
fbem-27690	219	4	s	s	NUM
fbem-27690	219	5	3.96	3.96	NUM
fbem-27690	219	6	s	s	NUM
fbem-27690	219	7	4.01	4.01	NUM
fbem-27690	219	8	s	s	NOUN
fbem-27690	219	9	d5	d5	NOUN
fbem-27690	219	10	:	:	PUNCT
fbem-27690	219	11	customer	customer	NOUN
fbem-27690	219	12	privacy	privacy	NOUN
fbem-27690	219	13	is	be	AUX
fbem-27690	219	14	consistently	consistently	ADV
fbem-27690	219	15	protected	protect	VERB
fbem-27690	219	16	and	and	CCONJ
fbem-27690	219	17	not	not	PART
fbem-27690	219	18	compromised	compromise	VERB
fbem-27690	219	19	.	.	PUNCT
fbem-27690	220	1	3.96	3.96	NUM
fbem-27690	220	2	s	s	NOUN
fbem-27690	220	3	3.99	3.99	NUM
fbem-27690	220	4	s	s	NUM
fbem-27690	220	5	3.98	3.98	NUM
fbem-27690	220	6	s	s	NUM
fbem-27690	220	7	3.98	3.98	NUM
fbem-27690	220	8	s	s	NOUN
fbem-27690	220	9	composite	composite	ADJ
fbem-27690	220	10	mean	mean	NOUN
fbem-27690	220	11	4.02	4.02	NUM
fbem-27690	220	12	s	s	NUM
fbem-27690	220	13	4.04	4.04	NUM
fbem-27690	220	14	s	s	PART
fbem-27690	220	15	3.95	3.95	NUM
fbem-27690	220	16	s	s	NUM
fbem-27690	220	17	4.00	4.00	NUM
fbem-27690	220	18	s	s	NOUN
fbem-27690	220	19	on	on	ADP
fbem-27690	220	20	the	the	DET
fbem-27690	220	21	assurance	assurance	NOUN
fbem-27690	220	22	dimension	dimension	NOUN
fbem-27690	220	23	,	,	PUNCT
fbem-27690	220	24	the	the	DET
fbem-27690	220	25	overall	overall	ADJ
fbem-27690	220	26	expected	expected	ADJ
fbem-27690	220	27	service	service	NOUN
fbem-27690	220	28	level	level	NOUN
fbem-27690	220	29	value	value	NOUN
fbem-27690	220	30	is	be	AUX
fbem-27690	220	31	4.00	4.00	NUM
fbem-27690	220	32	,	,	PUNCT
fbem-27690	220	33	with	with	ADP
fbem-27690	220	34	little	little	ADJ
fbem-27690	220	35	difference	difference	NOUN
fbem-27690	220	36	in	in	ADP
fbem-27690	220	37	expectations	expectation	NOUN
fbem-27690	220	38	.	.	PUNCT
fbem-27690	221	1	d1	d1	NOUN
fbem-27690	221	2	(	(	PUNCT
fbem-27690	221	3	express	express	ADJ
fbem-27690	221	4	packages	package	NOUN
fbem-27690	221	5	are	be	AUX
fbem-27690	221	6	delivered	deliver	VERB
fbem-27690	221	7	accurately	accurately	ADV
fbem-27690	221	8	and	and	CCONJ
fbem-27690	221	9	without	without	ADP
fbem-27690	221	10	damage	damage	NOUN
fbem-27690	221	11	)	)	PUNCT
fbem-27690	221	12	had	have	VERB
fbem-27690	221	13	the	the	DET
fbem-27690	221	14	highest	high	ADJ
fbem-27690	221	15	score	score	NOUN
fbem-27690	221	16	of	of	ADP
fbem-27690	221	17	4.02	4.02	NUM
fbem-27690	221	18	,	,	PUNCT
fbem-27690	221	19	d5	d5	NOUN
fbem-27690	221	20	(	(	PUNCT
fbem-27690	221	21	customer	customer	NOUN
fbem-27690	221	22	privacy	privacy	NOUN
fbem-27690	221	23	is	be	AUX
fbem-27690	221	24	consistently	consistently	ADV
fbem-27690	221	25	protected	protect	VERB
fbem-27690	221	26	and	and	CCONJ
fbem-27690	221	27	not	not	PART
fbem-27690	221	28	compromised	compromise	VERB
fbem-27690	221	29	)	)	PUNCT
fbem-27690	221	30	expectation	expectation	NOUN
fbem-27690	221	31	score	score	NOUN
fbem-27690	221	32	was	be	AUX
fbem-27690	221	33	the	the	DET
fbem-27690	221	34	lowest	low	ADJ
fbem-27690	221	35	at	at	ADP
fbem-27690	221	36	3.98	3.98	NUM
fbem-27690	221	37	.	.	PUNCT
fbem-27690	222	1	customers	customer	NOUN
fbem-27690	222	2	choosing	choose	VERB
fbem-27690	222	3	home	home	NOUN
fbem-27690	222	4	delivery	delivery	NOUN
fbem-27690	222	5	expected	expect	VERB
fbem-27690	222	6	the	the	DET
fbem-27690	222	7	highest	high	ADJ
fbem-27690	222	8	level	level	NOUN
fbem-27690	222	9	of	of	ADP
fbem-27690	222	10	service	service	NOUN
fbem-27690	222	11	in	in	ADP
fbem-27690	222	12	d1	d1	PROPN
fbem-27690	222	13	(	(	PUNCT
fbem-27690	222	14	express	express	ADJ
fbem-27690	222	15	packages	package	NOUN
fbem-27690	222	16	are	be	AUX
fbem-27690	222	17	delivered	deliver	VERB
fbem-27690	222	18	accurately	accurately	ADV
fbem-27690	222	19	and	and	CCONJ
fbem-27690	222	20	without	without	ADP
fbem-27690	222	21	damage	damage	NOUN
fbem-27690	222	22	)	)	PUNCT
fbem-27690	222	23	,	,	PUNCT
fbem-27690	222	24	with	with	ADP
fbem-27690	222	25	a	a	DET
fbem-27690	222	26	score	score	NOUN
fbem-27690	222	27	of	of	ADP
fbem-27690	222	28	4.07	4.07	NUM
fbem-27690	222	29	,	,	PUNCT
fbem-27690	222	30	and	and	CCONJ
fbem-27690	222	31	expected	expect	VERB
fbem-27690	222	32	the	the	DET
fbem-27690	222	33	lowest	low	ADJ
fbem-27690	222	34	level	level	NOUN
fbem-27690	222	35	of	of	ADP
fbem-27690	222	36	service	service	NOUN
fbem-27690	222	37	in	in	ADP
fbem-27690	222	38	d5	d5	NOUN
fbem-27690	222	39	(	(	PUNCT
fbem-27690	222	40	customer	customer	NOUN
fbem-27690	222	41	privacy	privacy	NOUN
fbem-27690	222	42	is	be	AUX
fbem-27690	222	43	consistently	consistently	ADV
fbem-27690	222	44	protected	protect	VERB
fbem-27690	222	45	and	and	CCONJ
fbem-27690	222	46	not	not	PART
fbem-27690	222	47	compromised	compromise	VERB
fbem-27690	222	48	)	)	PUNCT
fbem-27690	222	49	,	,	PUNCT
fbem-27690	222	50	with	with	ADP
fbem-27690	222	51	a	a	DET
fbem-27690	222	52	score	score	NOUN
fbem-27690	222	53	of	of	ADP
fbem-27690	222	54	3.96	3.96	NUM
fbem-27690	222	55	.	.	PUNCT
fbem-27690	223	1	customers	customer	NOUN
fbem-27690	223	2	choosing	choose	VERB
fbem-27690	223	3	selfservice	selfservice	NOUN
fbem-27690	223	4	pick	pick	VERB
fbem-27690	223	5	up	up	ADP
fbem-27690	223	6	container	container	NOUN
fbem-27690	223	7	expected	expect	VERB
fbem-27690	223	8	the	the	DET
fbem-27690	223	9	highest	high	ADJ
fbem-27690	223	10	level	level	NOUN
fbem-27690	223	11	of	of	ADP
fbem-27690	223	12	service	service	NOUN
fbem-27690	223	13	in	in	ADP
fbem-27690	223	14	d1	d1	PROPN
fbem-27690	223	15	(	(	PUNCT
fbem-27690	223	16	express	express	ADJ
fbem-27690	223	17	packages	package	NOUN
fbem-27690	223	18	are	be	AUX
fbem-27690	223	19	delivered	deliver	VERB
fbem-27690	223	20	accurately	accurately	ADV
fbem-27690	223	21	and	and	CCONJ
fbem-27690	223	22	without	without	ADP
fbem-27690	223	23	damage	damage	NOUN
fbem-27690	223	24	)	)	PUNCT
fbem-27690	223	25	with	with	ADP
fbem-27690	223	26	a	a	DET
fbem-27690	223	27	score	score	NOUN
fbem-27690	223	28	of	of	ADP
fbem-27690	223	29	4.09	4.09	NUM
fbem-27690	223	30	,	,	PUNCT
fbem-27690	223	31	the	the	DET
fbem-27690	223	32	lowest	low	ADJ
fbem-27690	223	33	level	level	NOUN
fbem-27690	223	34	of	of	ADP
fbem-27690	223	35	service	service	NOUN
fbem-27690	223	36	expected	expect	VERB
fbem-27690	223	37	is	be	AUX
fbem-27690	223	38	d5	d5	NOUN
fbem-27690	223	39	(	(	PUNCT
fbem-27690	223	40	customer	customer	NOUN
fbem-27690	223	41	privacy	privacy	NOUN
fbem-27690	223	42	is	be	AUX
fbem-27690	223	43	consistently	consistently	ADV
fbem-27690	223	44	protected	protect	VERB
fbem-27690	223	45	and	and	CCONJ
fbem-27690	223	46	not	not	PART
fbem-27690	223	47	compromised	compromise	VERB
fbem-27690	223	48	)	)	PUNCT
fbem-27690	223	49	,	,	PUNCT
fbem-27690	223	50	with	with	ADP
fbem-27690	223	51	a	a	DET
fbem-27690	223	52	score	score	NOUN
fbem-27690	223	53	of	of	ADP
fbem-27690	223	54	3.99	3.99	NUM
fbem-27690	223	55	.	.	PUNCT
fbem-27690	224	1	customers	customer	NOUN
fbem-27690	224	2	choosing	choose	VERB
fbem-27690	224	3	post	post	NOUN
fbem-27690	224	4	office	office	NOUN
fbem-27690	224	5	expected	expect	VERB
fbem-27690	224	6	the	the	DET
fbem-27690	224	7	highest	high	ADJ
fbem-27690	224	8	level	level	NOUN
fbem-27690	224	9	of	of	ADP
fbem-27690	224	10	service	service	NOUN
fbem-27690	224	11	in	in	ADP
fbem-27690	224	12	d5	d5	NOUN
fbem-27690	224	13	(	(	PUNCT
fbem-27690	224	14	customer	customer	NOUN
fbem-27690	224	15	privacy	privacy	NOUN
fbem-27690	224	16	is	be	AUX
fbem-27690	224	17	consistently	consistently	ADV
fbem-27690	224	18	protected	protect	VERB
fbem-27690	224	19	and	and	CCONJ
fbem-27690	224	20	not	not	PART
fbem-27690	224	21	compromised	compromise	VERB
fbem-27690	224	22	)	)	PUNCT
fbem-27690	224	23	,	,	PUNCT
fbem-27690	224	24	with	with	ADP
fbem-27690	224	25	a	a	DET
fbem-27690	224	26	score	score	NOUN
fbem-27690	224	27	of	of	ADP
fbem-27690	224	28	3.98	3.98	NUM
fbem-27690	224	29	,	,	PUNCT
fbem-27690	224	30	and	and	CCONJ
fbem-27690	224	31	the	the	DET
fbem-27690	224	32	lowest	low	ADJ
fbem-27690	224	33	expected	expect	VERB
fbem-27690	224	34	level	level	NOUN
fbem-27690	224	35	of	of	ADP
fbem-27690	224	36	service	service	NOUN
fbem-27690	224	37	is	be	AUX
fbem-27690	224	38	d1	d1	PROPN
fbem-27690	224	39	(	(	PUNCT
fbem-27690	224	40	express	express	ADJ
fbem-27690	224	41	packages	package	NOUN
fbem-27690	224	42	are	be	AUX
fbem-27690	224	43	delivered	deliver	VERB
fbem-27690	224	44	accurately	accurately	ADV
fbem-27690	224	45	and	and	CCONJ
fbem-27690	224	46	without	without	ADP
fbem-27690	224	47	damage	damage	NOUN
fbem-27690	224	48	)	)	PUNCT
fbem-27690	224	49	,	,	PUNCT
fbem-27690	224	50	with	with	ADP
fbem-27690	224	51	a	a	DET
fbem-27690	224	52	score	score	NOUN
fbem-27690	224	53	of	of	ADP
fbem-27690	224	54	3.91	3.91	NUM
fbem-27690	224	55	.	.	PUNCT
fbem-27690	225	1	customers	customer	NOUN
fbem-27690	225	2	choosing	choose	VERB
fbem-27690	225	3	home	home	NOUN
fbem-27690	225	4	delivery	delivery	NOUN
fbem-27690	225	5	and	and	CCONJ
fbem-27690	225	6	self	self	NOUN
fbem-27690	225	7	-	-	PUNCT
fbem-27690	225	8	service	service	NOUN
fbem-27690	225	9	pick	pick	NOUN
fbem-27690	225	10	up	up	ADP
fbem-27690	225	11	container	container	NOUN
fbem-27690	225	12	were	be	AUX
fbem-27690	225	13	more	more	ADV
fbem-27690	225	14	concerned	concerned	ADJ
fbem-27690	225	15	about	about	ADP
fbem-27690	225	16	accurate	accurate	ADJ
fbem-27690	225	17	,	,	PUNCT
fbem-27690	225	18	damagefree	damagefree	ADJ
fbem-27690	225	19	delivery	delivery	NOUN
fbem-27690	225	20	of	of	ADP
fbem-27690	225	21	the	the	DET
fbem-27690	225	22	courier	courier	NOUN
fbem-27690	225	23	and	and	CCONJ
fbem-27690	225	24	had	have	VERB
fbem-27690	225	25	lower	low	ADJ
fbem-27690	225	26	expectations	expectation	NOUN
fbem-27690	225	27	of	of	ADP
fbem-27690	225	28	privacy	privacy	NOUN
fbem-27690	225	29	protection	protection	NOUN
fbem-27690	225	30	.	.	PUNCT
fbem-27690	226	1	customers	customer	NOUN
fbem-27690	226	2	choosing	choose	VERB
fbem-27690	226	3	post	post	NOUN
fbem-27690	226	4	office	office	NOUN
fbem-27690	226	5	,	,	PUNCT
fbem-27690	226	6	on	on	ADP
fbem-27690	226	7	the	the	DET
fbem-27690	226	8	contrary	contrary	NOUN
fbem-27690	226	9	were	be	AUX
fbem-27690	226	10	more	more	ADV
fbem-27690	226	11	concerned	concerned	ADJ
fbem-27690	226	12	about	about	ADP
fbem-27690	226	13	privacy	privacy	NOUN
fbem-27690	226	14	being	be	AUX
fbem-27690	226	15	protected	protect	VERB
fbem-27690	226	16	and	and	CCONJ
fbem-27690	226	17	had	have	VERB
fbem-27690	226	18	lower	low	ADJ
fbem-27690	226	19	expectations	expectation	NOUN
fbem-27690	226	20	on	on	ADP
fbem-27690	226	21	accurate	accurate	ADJ
fbem-27690	226	22	delivery	delivery	NOUN
fbem-27690	226	23	.	.	PUNCT
fbem-27690	227	1	customer	customer	NOUN
fbem-27690	227	2	privacy	privacy	NOUN
fbem-27690	227	3	is	be	AUX
fbem-27690	227	4	gradually	gradually	ADV
fbem-27690	227	5	becoming	become	VERB
fbem-27690	227	6	an	an	DET
fbem-27690	227	7	important	important	ADJ
fbem-27690	227	8	research	research	NOUN
fbem-27690	227	9	topic	topic	NOUN
fbem-27690	227	10	in	in	ADP
fbem-27690	227	11	terminal	terminal	ADJ
fbem-27690	227	12	logistics	logistic	NOUN
fbem-27690	227	13	,	,	PUNCT
fbem-27690	227	14	especially	especially	ADV
fbem-27690	227	15	in	in	ADP
fbem-27690	227	16	data	data	NOUN
fbem-27690	227	17	-	-	PUNCT
fbem-27690	227	18	driven	drive	VERB
fbem-27690	227	19	personalized	personalized	ADJ
fbem-27690	227	20	services	service	NOUN
fbem-27690	227	21	,	,	PUNCT
fbem-27690	227	22	smart	smart	ADJ
fbem-27690	227	23	terminal	terminal	ADJ
fbem-27690	227	24	applications	application	NOUN
fbem-27690	227	25	,	,	PUNCT
fbem-27690	227	26	and	and	CCONJ
fbem-27690	227	27	information	information	NOUN
fbem-27690	227	28	sharing	share	VERB
fbem-27690	227	29	scenarios	scenario	NOUN
fbem-27690	227	30	.	.	PUNCT
fbem-27690	228	1	in	in	ADP
fbem-27690	228	2	addition	addition	NOUN
fbem-27690	228	3	to	to	ADP
fbem-27690	228	4	having	have	VERB
fbem-27690	228	5	an	an	DET
fbem-27690	228	6	impact	impact	NOUN
fbem-27690	228	7	on	on	ADP
fbem-27690	228	8	consumer	consumer	NOUN
fbem-27690	228	9	happiness	happiness	NOUN
fbem-27690	228	10	and	and	CCONJ
fbem-27690	228	11	trust	trust	NOUN
fbem-27690	228	12	,	,	PUNCT
fbem-27690	228	13	privacy	privacy	NOUN
fbem-27690	228	14	protection	protection	NOUN
fbem-27690	228	15	also	also	ADV
fbem-27690	228	16	has	have	VERB
fbem-27690	228	17	an	an	DET
fbem-27690	228	18	impact	impact	NOUN
fbem-27690	228	19	on	on	ADP
fbem-27690	228	20	logistics	logistic	NOUN
fbem-27690	228	21	businesses	business	NOUN
fbem-27690	228	22	'	'	PART
fbem-27690	228	23	compliance	compliance	NOUN
fbem-27690	228	24	and	and	CCONJ
fbem-27690	228	25	reputation	reputation	NOUN
fbem-27690	228	26	(	(	PUNCT
fbem-27690	228	27	tian	tian	PROPN
fbem-27690	228	28	,	,	PUNCT
fbem-27690	228	29	et	et	PROPN
fbem-27690	228	30	.	.	PUNCT
fbem-27690	229	1	al	al	PROPN
fbem-27690	229	2	.	.	PROPN
fbem-27690	229	3	,	,	PUNCT
fbem-27690	229	4	2021	2021	NUM
fbem-27690	229	5	)	)	PUNCT
fbem-27690	229	6	.	.	PUNCT
fbem-27690	230	1	one	one	NUM
fbem-27690	230	2	of	of	ADP
fbem-27690	230	3	the	the	DET
fbem-27690	230	4	most	most	ADV
fbem-27690	230	5	stringent	stringent	ADJ
fbem-27690	230	6	privacy	privacy	NOUN
fbem-27690	230	7	laws	law	NOUN
fbem-27690	230	8	in	in	ADP
fbem-27690	230	9	the	the	DET
fbem-27690	230	10	world	world	NOUN
fbem-27690	230	11	is	be	AUX
fbem-27690	230	12	the	the	DET
fbem-27690	230	13	general	general	ADJ
fbem-27690	230	14	data	data	PROPN
fbem-27690	230	15	protection	protection	NOUN
fbem-27690	230	16	regulation	regulation	NOUN
fbem-27690	230	17	(	(	PUNCT
fbem-27690	230	18	gdpr	gdpr	NOUN
fbem-27690	230	19	)	)	PUNCT
fbem-27690	230	20	,	,	PUNCT
fbem-27690	230	21	which	which	PRON
fbem-27690	230	22	was	be	AUX
fbem-27690	230	23	approved	approve	VERB
fbem-27690	230	24	by	by	ADP
fbem-27690	230	25	the	the	DET
fbem-27690	230	26	european	european	PROPN
fbem-27690	230	27	union	union	PROPN
fbem-27690	230	28	in	in	ADP
fbem-27690	230	29	2018	2018	NUM
fbem-27690	230	30	,	,	PUNCT
fbem-27690	230	31	and	and	CCONJ
fbem-27690	230	32	is	be	AUX
fbem-27690	230	33	binding	bind	VERB
fbem-27690	230	34	on	on	ADP
fbem-27690	230	35	all	all	DET
fbem-27690	230	36	businesses	business	NOUN
fbem-27690	230	37	in	in	ADP
fbem-27690	230	38	the	the	DET
fbem-27690	230	39	eu	eu	PROPN
fbem-27690	230	40	,	,	PUNCT
fbem-27690	230	41	as	as	ADV
fbem-27690	230	42	well	well	ADV
fbem-27690	230	43	as	as	ADP
fbem-27690	230	44	international	international	ADJ
fbem-27690	230	45	companies	company	NOUN
fbem-27690	230	46	that	that	PRON
fbem-27690	230	47	process	process	VERB
fbem-27690	230	48	data	datum	NOUN
fbem-27690	230	49	on	on	ADP
fbem-27690	230	50	eu	eu	PROPN
fbem-27690	230	51	citizens	citizen	NOUN
fbem-27690	230	52	.	.	PUNCT
fbem-27690	231	1	the	the	DET
fbem-27690	231	2	california	california	PROPN
fbem-27690	231	3	consumer	consumer	PROPN
fbem-27690	231	4	privacy	privacy	PROPN
fbem-27690	231	5	act	act	PROPN
fbem-27690	231	6	(	(	PUNCT
fbem-27690	231	7	ccpa	ccpa	NOUN
fbem-27690	231	8	)	)	PUNCT
fbem-27690	231	9	was	be	AUX
fbem-27690	231	10	passed	pass	VERB
fbem-27690	231	11	by	by	ADP
fbem-27690	231	12	the	the	DET
fbem-27690	231	13	state	state	NOUN
fbem-27690	231	14	in	in	ADP
fbem-27690	231	15	2020	2020	NUM
fbem-27690	231	16	.	.	PUNCT
fbem-27690	232	1	the	the	DET
fbem-27690	232	2	first	first	ADJ
fbem-27690	232	3	comprehensive	comprehensive	ADJ
fbem-27690	232	4	privacy	privacy	NOUN
fbem-27690	232	5	law	law	NOUN
fbem-27690	232	6	in	in	ADP
fbem-27690	232	7	china	china	PROPN
fbem-27690	232	8	also	also	ADV
fbem-27690	232	9	introduced	introduce	VERB
fbem-27690	232	10	the	the	DET
fbem-27690	232	11	personal	personal	ADJ
fbem-27690	232	12	information	information	NOUN
fbem-27690	232	13	protection	protection	NOUN
fbem-27690	232	14	law	law	PROPN
fbem-27690	232	15	of	of	ADP
fbem-27690	232	16	china	china	PROPN
fbem-27690	232	17	(	(	PUNCT
fbem-27690	232	18	pipl	pipl	NOUN
fbem-27690	232	19	)	)	PUNCT
fbem-27690	232	20	in	in	ADP
fbem-27690	232	21	2021	2021	NUM
fbem-27690	232	22	.	.	PUNCT
fbem-27690	233	1	following	follow	VERB
fbem-27690	233	2	in	in	ADP
fbem-27690	233	3	the	the	DET
fbem-27690	233	4	footsteps	footstep	NOUN
fbem-27690	233	5	of	of	ADP
fbem-27690	233	6	the	the	DET
fbem-27690	233	7	state	state	NOUN
fbem-27690	233	8	,	,	PUNCT
fbem-27690	233	9	as	as	ADP
fbem-27690	233	10	intelligence	intelligence	NOUN
fbem-27690	233	11	and	and	CCONJ
fbem-27690	233	12	information	information	NOUN
fbem-27690	233	13	technology	technology	NOUN
fbem-27690	233	14	advance	advance	NOUN
fbem-27690	233	15	,	,	PUNCT
fbem-27690	233	16	the	the	DET
fbem-27690	233	17	logistics	logistic	NOUN
fbem-27690	233	18	industry	industry	NOUN
fbem-27690	233	19	must	must	AUX
fbem-27690	233	20	likewise	likewise	ADV
fbem-27690	233	21	give	give	VERB
fbem-27690	233	22	privacy	privacy	NOUN
fbem-27690	233	23	protection	protection	NOUN
fbem-27690	233	24	more	more	ADJ
fbem-27690	233	25	consideration	consideration	NOUN
fbem-27690	233	26	.	.	PUNCT
fbem-27690	234	1	table	table	NOUN
fbem-27690	234	2	6	6	NUM
fbem-27690	234	3	.	.	PUNCT
fbem-27690	235	1	current	current	ADJ
fbem-27690	235	2	expected	expect	VERB
fbem-27690	235	3	service	service	NOUN
fbem-27690	235	4	quality	quality	NOUN
fbem-27690	235	5	from	from	ADP
fbem-27690	235	6	the	the	DET
fbem-27690	235	7	empathy	empathy	ADJ
fbem-27690	235	8	dimension	dimension	NOUN
fbem-27690	235	9	dimension	dimension	NOUN
fbem-27690	235	10	:	:	PUNCT
fbem-27690	235	11	empathy	empathy	NOUN
fbem-27690	235	12	home	home	NOUN
fbem-27690	235	13	delivery	delivery	NOUN
fbem-27690	235	14	self	self	NOUN
fbem-27690	235	15	-	-	PUNCT
fbem-27690	235	16	service	service	NOUN
fbem-27690	235	17	pick	pick	VERB
fbem-27690	235	18	up	up	ADP
fbem-27690	235	19	container	container	NOUN
fbem-27690	235	20	post	post	NOUN
fbem-27690	235	21	office	office	NOUN
fbem-27690	236	1	overall	overall	ADJ
fbem-27690	236	2	mean	mean	VERB
fbem-27690	236	3	mea	mea	NOUN
fbem-27690	236	4	n	n	PART
fbem-27690	236	5	interpr	interpr	PROPN
fbem-27690	236	6	etation	etation	NOUN
fbem-27690	236	7	mean	mean	VERB
fbem-27690	236	8	interpr	interpr	PROPN
fbem-27690	236	9	etation	etation	PROPN
fbem-27690	236	10	mea	mea	PROPN
fbem-27690	236	11	n	n	PART
fbem-27690	236	12	interpr	interpr	PROPN
fbem-27690	236	13	etation	etation	NOUN
fbem-27690	236	14	mea	mea	PROPN
fbem-27690	236	15	n	n	PRON
fbem-27690	236	16	interpret	interpret	VERB
fbem-27690	236	17	ation	ation	PROPN
fbem-27690	236	18	e1	e1	PROPN
fbem-27690	236	19	:	:	PUNCT
fbem-27690	236	20	services	service	NOUN
fbem-27690	236	21	are	be	AUX
fbem-27690	236	22	delivered	deliver	VERB
fbem-27690	236	23	in	in	ADP
fbem-27690	236	24	a	a	DET
fbem-27690	236	25	manner	manner	NOUN
fbem-27690	236	26	that	that	PRON
fbem-27690	236	27	meets	meet	VERB
fbem-27690	236	28	individualized	individualized	ADJ
fbem-27690	236	29	customer	customer	NOUN
fbem-27690	236	30	needs	need	NOUN
fbem-27690	236	31	,	,	PUNCT
fbem-27690	236	32	including	include	VERB
fbem-27690	236	33	timing	timing	NOUN
fbem-27690	236	34	and	and	CCONJ
fbem-27690	236	35	location	location	NOUN
fbem-27690	236	36	.	.	PUNCT
fbem-27690	237	1	4.11	4.11	NUM
fbem-27690	237	2	s	s	NOUN
fbem-27690	237	3	4.00	4.00	NUM
fbem-27690	237	4	s	s	NUM
fbem-27690	237	5	3.98	3.98	NUM
fbem-27690	237	6	s	s	NUM
fbem-27690	237	7	4.03	4.03	NUM
fbem-27690	237	8	s	s	NOUN
fbem-27690	237	9	e2	e2	NOUN
fbem-27690	237	10	:	:	PUNCT
fbem-27690	237	11	self	self	NOUN
fbem-27690	237	12	-	-	PUNCT
fbem-27690	237	13	service	service	NOUN
fbem-27690	237	14	pickup	pickup	NOUN
fbem-27690	237	15	operations	operation	NOUN
fbem-27690	237	16	are	be	AUX
fbem-27690	237	17	user	user	NOUN
fbem-27690	237	18	-	-	PUNCT
fbem-27690	237	19	friendly	friendly	ADJ
fbem-27690	237	20	and	and	CCONJ
fbem-27690	237	21	efficient	efficient	ADJ
fbem-27690	237	22	.	.	PUNCT
fbem-27690	238	1	4.06	4.06	NUM
fbem-27690	238	2	s	s	PART
fbem-27690	238	3	4.08	4.08	NUM
fbem-27690	238	4	s	s	NUM
fbem-27690	238	5	3.96	3.96	NUM
fbem-27690	238	6	s	s	NOUN
fbem-27690	238	7	4.03	4.03	NUM
fbem-27690	238	8	s	s	NOUN
fbem-27690	238	9	e3	e3	NOUN
fbem-27690	238	10	:	:	PUNCT
fbem-27690	238	11	store	store	NOUN
fbem-27690	238	12	opening	opening	NOUN
fbem-27690	238	13	hours	hour	NOUN
fbem-27690	238	14	are	be	AUX
fbem-27690	238	15	convenient	convenient	ADJ
fbem-27690	238	16	for	for	ADP
fbem-27690	238	17	all	all	DET
fbem-27690	238	18	customers	customer	NOUN
fbem-27690	238	19	.	.	PUNCT
fbem-27690	239	1	4.15	4.15	NUM
fbem-27690	239	2	s	s	NOUN
fbem-27690	239	3	4.11	4.11	NUM
fbem-27690	239	4	s	s	NUM
fbem-27690	239	5	4.04	4.04	NUM
fbem-27690	239	6	s	s	NUM
fbem-27690	239	7	4.10	4.10	NUM
fbem-27690	239	8	s	s	NOUN
fbem-27690	239	9	e4	e4	PROPN
fbem-27690	239	10	:	:	PUNCT
fbem-27690	239	11	the	the	DET
fbem-27690	239	12	network	network	NOUN
fbem-27690	239	13	coverage	coverage	NOUN
fbem-27690	239	14	effectively	effectively	ADV
fbem-27690	239	15	supports	support	VERB
fbem-27690	239	16	customer	customer	NOUN
fbem-27690	239	17	pickup	pickup	NOUN
fbem-27690	239	18	and	and	CCONJ
fbem-27690	239	19	courier	courier	NOUN
fbem-27690	239	20	delivery	delivery	NOUN
fbem-27690	239	21	.	.	PUNCT
fbem-27690	240	1	4.08	4.08	NUM
fbem-27690	240	2	s	s	NOUN
fbem-27690	240	3	4.12	4.12	NUM
fbem-27690	240	4	s	s	NUM
fbem-27690	240	5	4.11	4.11	NUM
fbem-27690	240	6	s	s	NUM
fbem-27690	240	7	4.10	4.10	NUM
fbem-27690	240	8	s	s	NOUN
fbem-27690	240	9	composite	composite	ADJ
fbem-27690	240	10	mean	mean	NOUN
fbem-27690	240	11	4.10	4.10	NUM
fbem-27690	240	12	s	s	NUM
fbem-27690	240	13	4.07	4.07	NUM
fbem-27690	240	14	s	s	NUM
fbem-27690	240	15	4.02	4.02	NUM
fbem-27690	240	16	s	s	NOUN
fbem-27690	240	17	4.06	4.06	NUM
fbem-27690	240	18	s	s	NOUN
fbem-27690	240	19	on	on	ADP
fbem-27690	240	20	the	the	DET
fbem-27690	240	21	empathy	empathy	ADJ
fbem-27690	240	22	dimension	dimension	NOUN
fbem-27690	240	23	,	,	PUNCT
fbem-27690	240	24	the	the	DET
fbem-27690	240	25	overall	overall	ADJ
fbem-27690	240	26	expected	expected	ADJ
fbem-27690	240	27	service	service	NOUN
fbem-27690	240	28	level	level	NOUN
fbem-27690	240	29	value	value	NOUN
fbem-27690	240	30	was	be	AUX
fbem-27690	240	31	4.06	4.06	NUM
fbem-27690	240	32	,	,	PUNCT
fbem-27690	240	33	and	and	CCONJ
fbem-27690	240	34	overall	overall	ADJ
fbem-27690	240	35	customer	customer	NOUN
fbem-27690	240	36	expectations	expectation	NOUN
fbem-27690	240	37	were	be	AUX
fbem-27690	240	38	high	high	ADJ
fbem-27690	240	39	.	.	PUNCT
fbem-27690	241	1	e4	e4	PROPN
fbem-27690	241	2	(	(	PUNCT
fbem-27690	241	3	the	the	DET
fbem-27690	241	4	network	network	NOUN
fbem-27690	241	5	coverage	coverage	NOUN
fbem-27690	241	6	effectively	effectively	ADV
fbem-27690	241	7	supports	support	VERB
fbem-27690	241	8	customer	customer	NOUN
fbem-27690	241	9	pickup	pickup	NOUN
fbem-27690	241	10	and	and	CCONJ
fbem-27690	241	11	courier	courier	NOUN
fbem-27690	241	12	delivery	delivery	NOUN
fbem-27690	241	13	)	)	PUNCT
fbem-27690	241	14	has	have	VERB
fbem-27690	241	15	the	the	DET
fbem-27690	241	16	highest	high	ADJ
fbem-27690	241	17	score	score	NOUN
fbem-27690	241	18	of	of	ADP
fbem-27690	241	19	4.10	4.10	NUM
fbem-27690	241	20	,	,	PUNCT
fbem-27690	241	21	and	and	CCONJ
fbem-27690	241	22	e1	e1	PROPN
fbem-27690	241	23	(	(	PUNCT
fbem-27690	241	24	services	service	NOUN
fbem-27690	241	25	are	be	AUX
fbem-27690	241	26	delivered	deliver	VERB
fbem-27690	241	27	in	in	ADP
fbem-27690	241	28	a	a	DET
fbem-27690	241	29	manner	manner	NOUN
fbem-27690	241	30	that	that	PRON
fbem-27690	241	31	meets	meet	VERB
fbem-27690	241	32	individualized	individualized	ADJ
fbem-27690	241	33	customer	customer	NOUN
fbem-27690	241	34	needs	need	NOUN
fbem-27690	241	35	,	,	PUNCT
fbem-27690	241	36	including	include	VERB
fbem-27690	241	37	timing	timing	NOUN
fbem-27690	241	38	and	and	CCONJ
fbem-27690	241	39	location	location	NOUN
fbem-27690	241	40	)	)	PUNCT
fbem-27690	241	41	and	and	CCONJ
fbem-27690	241	42	e2	e2	PROPN
fbem-27690	241	43	(	(	PUNCT
fbem-27690	241	44	self	self	NOUN
fbem-27690	241	45	-	-	PUNCT
fbem-27690	241	46	service	service	NOUN
fbem-27690	241	47	pickup	pickup	NOUN
fbem-27690	241	48	operations	operation	NOUN
fbem-27690	241	49	are	be	AUX
fbem-27690	241	50	user	user	NOUN
fbem-27690	241	51	-	-	PUNCT
fbem-27690	241	52	friendly	friendly	ADJ
fbem-27690	241	53	and	and	CCONJ
fbem-27690	241	54	efficient	efficient	ADJ
fbem-27690	241	55	)	)	PUNCT
fbem-27690	241	56	have	have	VERB
fbem-27690	241	57	the	the	DET
fbem-27690	241	58	lowest	low	ADJ
fbem-27690	241	59	expectation	expectation	NOUN
fbem-27690	241	60	score	score	NOUN
fbem-27690	241	61	of	of	ADP
fbem-27690	241	62	4.03	4.03	NUM
fbem-27690	241	63	.	.	PUNCT
fbem-27690	242	1	customers	customer	NOUN
fbem-27690	242	2	choosing	choose	VERB
fbem-27690	242	3	home	home	NOUN
fbem-27690	242	4	delivery	delivery	NOUN
fbem-27690	242	5	expected	expect	VERB
fbem-27690	242	6	the	the	DET
fbem-27690	242	7	highest	high	ADJ
fbem-27690	242	8	level	level	NOUN
fbem-27690	242	9	of	of	ADP
fbem-27690	242	10	service	service	NOUN
fbem-27690	242	11	in	in	ADP
fbem-27690	242	12	e3	e3	PROPN
fbem-27690	242	13	(	(	PUNCT
fbem-27690	242	14	store	store	NOUN
fbem-27690	242	15	opening	opening	NOUN
fbem-27690	242	16	hours	hour	NOUN
fbem-27690	242	17	are	be	AUX
fbem-27690	242	18	convenient	convenient	ADJ
fbem-27690	242	19	for	for	ADP
fbem-27690	242	20	all	all	DET
fbem-27690	242	21	customers	customer	NOUN
fbem-27690	242	22	)	)	PUNCT
fbem-27690	242	23	with	with	ADP
fbem-27690	242	24	a	a	DET
fbem-27690	242	25	score	score	NOUN
fbem-27690	242	26	of	of	ADP
fbem-27690	242	27	4.15	4.15	NUM
fbem-27690	242	28	,	,	PUNCT
fbem-27690	242	29	and	and	CCONJ
fbem-27690	242	30	the	the	DET
fbem-27690	242	31	lowest	low	ADJ
fbem-27690	242	32	expected	expect	VERB
fbem-27690	242	33	level	level	NOUN
fbem-27690	242	34	of	of	ADP
fbem-27690	242	35	service	service	NOUN
fbem-27690	242	36	in	in	ADP
fbem-27690	242	37	e2	e2	PROPN
fbem-27690	242	38	(	(	PUNCT
fbem-27690	242	39	self	self	NOUN
fbem-27690	242	40	-	-	PUNCT
fbem-27690	242	41	service	service	NOUN
fbem-27690	242	42	pickup	pickup	NOUN
fbem-27690	242	43	operations	operation	NOUN
fbem-27690	242	44	are	be	AUX
fbem-27690	242	45	userfriendly	userfriendly	ADV
fbem-27690	242	46	and	and	CCONJ
fbem-27690	242	47	efficient	efficient	ADJ
fbem-27690	242	48	)	)	PUNCT
fbem-27690	242	49	with	with	ADP
fbem-27690	242	50	a	a	DET
fbem-27690	242	51	score	score	NOUN
fbem-27690	242	52	of	of	ADP
fbem-27690	242	53	4.06	4.06	NUM
fbem-27690	242	54	.	.	PUNCT
fbem-27690	243	1	the	the	DET
fbem-27690	243	2	highest	high	ADJ
fbem-27690	243	3	level	level	NOUN
fbem-27690	243	4	of	of	ADP
fbem-27690	243	5	service	service	NOUN
fbem-27690	243	6	expected	expect	VERB
fbem-27690	243	7	by	by	ADP
fbem-27690	243	8	customers	customer	NOUN
fbem-27690	243	9	choosing	choose	VERB
fbem-27690	243	10	self	self	NOUN
fbem-27690	243	11	-	-	PUNCT
fbem-27690	243	12	service	service	NOUN
fbem-27690	243	13	pick	pick	VERB
fbem-27690	243	14	315	315	NUM
fbem-27690	243	15	up	up	ADP
fbem-27690	243	16	container	container	NOUN
fbem-27690	243	17	is	be	AUX
fbem-27690	243	18	e4	e4	PROPN
fbem-27690	243	19	(	(	PUNCT
fbem-27690	243	20	the	the	DET
fbem-27690	243	21	network	network	NOUN
fbem-27690	243	22	coverage	coverage	NOUN
fbem-27690	243	23	effectively	effectively	ADV
fbem-27690	243	24	supports	support	VERB
fbem-27690	243	25	customer	customer	NOUN
fbem-27690	243	26	pickup	pickup	NOUN
fbem-27690	243	27	and	and	CCONJ
fbem-27690	243	28	courier	courier	NOUN
fbem-27690	243	29	delivery	delivery	NOUN
fbem-27690	243	30	)	)	PUNCT
fbem-27690	243	31	with	with	ADP
fbem-27690	243	32	a	a	DET
fbem-27690	243	33	score	score	NOUN
fbem-27690	243	34	of	of	ADP
fbem-27690	243	35	4.12	4.12	NUM
fbem-27690	243	36	.	.	PUNCT
fbem-27690	244	1	the	the	DET
fbem-27690	244	2	lowest	low	ADJ
fbem-27690	244	3	expected	expect	VERB
fbem-27690	244	4	service	service	NOUN
fbem-27690	244	5	level	level	NOUN
fbem-27690	244	6	is	be	AUX
fbem-27690	244	7	e1	e1	NOUN
fbem-27690	244	8	(	(	PUNCT
fbem-27690	244	9	services	service	NOUN
fbem-27690	244	10	are	be	AUX
fbem-27690	244	11	delivered	deliver	VERB
fbem-27690	244	12	in	in	ADP
fbem-27690	244	13	a	a	DET
fbem-27690	244	14	manner	manner	NOUN
fbem-27690	244	15	that	that	PRON
fbem-27690	244	16	meets	meet	VERB
fbem-27690	244	17	individualized	individualized	ADJ
fbem-27690	244	18	customer	customer	NOUN
fbem-27690	244	19	needs	need	NOUN
fbem-27690	244	20	,	,	PUNCT
fbem-27690	244	21	including	include	VERB
fbem-27690	244	22	timing	timing	NOUN
fbem-27690	244	23	and	and	CCONJ
fbem-27690	244	24	location	location	NOUN
fbem-27690	244	25	)	)	PUNCT
fbem-27690	244	26	,	,	PUNCT
fbem-27690	244	27	with	with	ADP
fbem-27690	244	28	a	a	DET
fbem-27690	244	29	score	score	NOUN
fbem-27690	244	30	of	of	ADP
fbem-27690	244	31	4.00	4.00	NUM
fbem-27690	244	32	.	.	PUNCT
fbem-27690	245	1	customers	customer	NOUN
fbem-27690	245	2	choosing	choose	VERB
fbem-27690	245	3	post	post	NOUN
fbem-27690	245	4	office	office	NOUN
fbem-27690	245	5	expected	expect	VERB
fbem-27690	245	6	the	the	DET
fbem-27690	245	7	highest	high	ADJ
fbem-27690	245	8	level	level	NOUN
fbem-27690	245	9	of	of	ADP
fbem-27690	245	10	service	service	NOUN
fbem-27690	245	11	at	at	ADP
fbem-27690	245	12	e4	e4	PROPN
fbem-27690	245	13	(	(	PUNCT
fbem-27690	245	14	the	the	DET
fbem-27690	245	15	network	network	NOUN
fbem-27690	245	16	coverage	coverage	NOUN
fbem-27690	245	17	effectively	effectively	ADV
fbem-27690	245	18	supports	support	VERB
fbem-27690	245	19	customer	customer	NOUN
fbem-27690	245	20	pickup	pickup	NOUN
fbem-27690	245	21	and	and	CCONJ
fbem-27690	245	22	courier	courier	NOUN
fbem-27690	245	23	delivery	delivery	NOUN
fbem-27690	245	24	)	)	PUNCT
fbem-27690	245	25	with	with	ADP
fbem-27690	245	26	a	a	DET
fbem-27690	245	27	score	score	NOUN
fbem-27690	245	28	of	of	ADP
fbem-27690	245	29	4.11	4.11	NUM
fbem-27690	245	30	,	,	PUNCT
fbem-27690	245	31	and	and	CCONJ
fbem-27690	245	32	the	the	DET
fbem-27690	245	33	lowest	low	ADJ
fbem-27690	245	34	expected	expect	VERB
fbem-27690	245	35	level	level	NOUN
fbem-27690	245	36	of	of	ADP
fbem-27690	245	37	service	service	NOUN
fbem-27690	245	38	in	in	ADP
fbem-27690	245	39	e2	e2	PROPN
fbem-27690	245	40	(	(	PUNCT
fbem-27690	245	41	self	self	NOUN
fbem-27690	245	42	-	-	PUNCT
fbem-27690	245	43	service	service	NOUN
fbem-27690	245	44	pickup	pickup	NOUN
fbem-27690	245	45	operations	operation	NOUN
fbem-27690	245	46	are	be	AUX
fbem-27690	245	47	user	user	NOUN
fbem-27690	245	48	-	-	PUNCT
fbem-27690	245	49	friendly	friendly	ADJ
fbem-27690	245	50	and	and	CCONJ
fbem-27690	245	51	the	the	DET
fbem-27690	245	52	service	service	NOUN
fbem-27690	245	53	level	level	NOUN
fbem-27690	245	54	of	of	ADP
fbem-27690	245	55	customers	customer	NOUN
fbem-27690	245	56	who	who	PRON
fbem-27690	245	57	choose	choose	VERB
fbem-27690	245	58	post	post	NOUN
fbem-27690	245	59	office	office	NOUN
fbem-27690	245	60	)	)	PUNCT
fbem-27690	245	61	with	with	ADP
fbem-27690	245	62	a	a	DET
fbem-27690	245	63	score	score	NOUN
fbem-27690	245	64	of	of	ADP
fbem-27690	245	65	3.96	3.96	NUM
fbem-27690	245	66	.	.	PUNCT
fbem-27690	246	1	from	from	ADP
fbem-27690	246	2	the	the	DET
fbem-27690	246	3	analysis	analysis	NOUN
fbem-27690	246	4	,	,	PUNCT
fbem-27690	246	5	it	it	PRON
fbem-27690	246	6	can	can	AUX
fbem-27690	246	7	be	be	AUX
fbem-27690	246	8	seen	see	VERB
fbem-27690	246	9	that	that	SCONJ
fbem-27690	246	10	the	the	DET
fbem-27690	246	11	customers	customer	NOUN
fbem-27690	246	12	who	who	PRON
fbem-27690	246	13	choose	choose	VERB
fbem-27690	246	14	home	home	NOUN
fbem-27690	246	15	delivery	delivery	NOUN
fbem-27690	246	16	had	have	VERB
fbem-27690	246	17	higher	high	ADJ
fbem-27690	246	18	expectation	expectation	NOUN
fbem-27690	246	19	on	on	ADP
fbem-27690	246	20	time	time	NOUN
fbem-27690	246	21	,	,	PUNCT
fbem-27690	246	22	and	and	CCONJ
fbem-27690	246	23	the	the	DET
fbem-27690	246	24	customers	customer	NOUN
fbem-27690	246	25	who	who	PRON
fbem-27690	246	26	choose	choose	VERB
fbem-27690	246	27	self	self	NOUN
fbem-27690	246	28	-	-	PUNCT
fbem-27690	246	29	service	service	NOUN
fbem-27690	246	30	pick	pick	VERB
fbem-27690	246	31	up	up	ADP
fbem-27690	246	32	container	container	NOUN
fbem-27690	246	33	and	and	CCONJ
fbem-27690	246	34	post	post	NOUN
fbem-27690	246	35	office	office	NOUN
fbem-27690	246	36	hoped	hope	VERB
fbem-27690	246	37	that	that	SCONJ
fbem-27690	246	38	there	there	PRON
fbem-27690	246	39	were	be	VERB
fbem-27690	246	40	more	more	ADJ
fbem-27690	246	41	business	business	NOUN
fbem-27690	246	42	outlets	outlet	NOUN
fbem-27690	246	43	and	and	CCONJ
fbem-27690	246	44	wider	wide	ADJ
fbem-27690	246	45	coverage	coverage	NOUN
fbem-27690	246	46	,	,	PUNCT
fbem-27690	246	47	which	which	PRON
fbem-27690	246	48	were	be	AUX
fbem-27690	246	49	more	more	ADV
fbem-27690	246	50	convenient	convenient	ADJ
fbem-27690	246	51	for	for	SCONJ
fbem-27690	246	52	customers	customer	NOUN
fbem-27690	246	53	to	to	PART
fbem-27690	246	54	pick	pick	VERB
fbem-27690	246	55	up	up	ADP
fbem-27690	246	56	the	the	DET
fbem-27690	246	57	goods	good	NOUN
fbem-27690	246	58	.	.	PUNCT
fbem-27690	247	1	yang	yang	PROPN
fbem-27690	247	2	et	et	PROPN
fbem-27690	247	3	al	al	PROPN
fbem-27690	247	4	.	.	PROPN
fbem-27690	248	1	(	(	PUNCT
fbem-27690	248	2	2024	2024	NUM
fbem-27690	248	3	)	)	PUNCT
fbem-27690	248	4	showed	show	VERB
fbem-27690	248	5	that	that	SCONJ
fbem-27690	248	6	empathy	empathy	ADJ
fbem-27690	248	7	service	service	NOUN
fbem-27690	248	8	in	in	ADP
fbem-27690	248	9	terminal	terminal	ADJ
fbem-27690	248	10	logistic	logistic	NOUN
fbem-27690	248	11	can	can	AUX
fbem-27690	248	12	enhance	enhance	VERB
fbem-27690	248	13	customer	customer	NOUN
fbem-27690	248	14	's	's	PART
fbem-27690	248	15	emotional	emotional	ADJ
fbem-27690	248	16	experience	experience	NOUN
fbem-27690	248	17	,	,	PUNCT
fbem-27690	248	18	which	which	PRON
fbem-27690	248	19	can	can	AUX
fbem-27690	248	20	make	make	VERB
fbem-27690	248	21	customers	customer	NOUN
fbem-27690	248	22	feel	feel	AUX
fbem-27690	248	23	valued	value	VERB
fbem-27690	248	24	and	and	CCONJ
fbem-27690	248	25	reduce	reduce	VERB
fbem-27690	248	26	the	the	DET
fbem-27690	248	27	impact	impact	NOUN
fbem-27690	248	28	of	of	ADP
fbem-27690	248	29	negative	negative	ADJ
fbem-27690	248	30	emotions	emotion	NOUN
fbem-27690	248	31	such	such	ADJ
fbem-27690	248	32	as	as	ADP
fbem-27690	248	33	waiting	wait	VERB
fbem-27690	248	34	time	time	NOUN
fbem-27690	248	35	and	and	CCONJ
fbem-27690	248	36	delivery	delivery	NOUN
fbem-27690	248	37	problems	problem	NOUN
fbem-27690	248	38	.	.	PUNCT
fbem-27690	249	1	empathy	empathy	NOUN
fbem-27690	249	2	service	service	PROPN
fbem-27690	249	3	also	also	ADV
fbem-27690	249	4	affects	affect	VERB
fbem-27690	249	5	customer	customer	NOUN
fbem-27690	249	6	loyalty	loyalty	NOUN
fbem-27690	249	7	,	,	PUNCT
fbem-27690	249	8	wang	wang	PROPN
fbem-27690	249	9	&	&	CCONJ
fbem-27690	249	10	dong	dong	PROPN
fbem-27690	249	11	’s	’s	PART
fbem-27690	249	12	(	(	PUNCT
fbem-27690	249	13	2023	2023	NUM
fbem-27690	249	14	)	)	PUNCT
fbem-27690	249	15	study	study	NOUN
fbem-27690	249	16	stated	state	VERB
fbem-27690	249	17	that	that	SCONJ
fbem-27690	249	18	if	if	SCONJ
fbem-27690	249	19	couriers	courier	NOUN
fbem-27690	249	20	show	show	VERB
fbem-27690	249	21	concern	concern	NOUN
fbem-27690	249	22	for	for	ADP
fbem-27690	249	23	customers	customer	NOUN
fbem-27690	249	24	'	'	PART
fbem-27690	249	25	needs	need	NOUN
fbem-27690	249	26	and	and	CCONJ
fbem-27690	249	27	emotions	emotion	NOUN
fbem-27690	249	28	,	,	PUNCT
fbem-27690	249	29	customers	customer	NOUN
fbem-27690	249	30	will	will	AUX
fbem-27690	249	31	be	be	AUX
fbem-27690	249	32	more	more	ADV
fbem-27690	249	33	likely	likely	ADJ
fbem-27690	249	34	to	to	PART
fbem-27690	249	35	develop	develop	VERB
fbem-27690	249	36	trust	trust	NOUN
fbem-27690	249	37	and	and	CCONJ
fbem-27690	249	38	loyalty	loyalty	NOUN
fbem-27690	249	39	;	;	PUNCT
fbem-27690	249	40	and	and	CCONJ
fbem-27690	249	41	thus	thus	ADV
fbem-27690	249	42	,	,	PUNCT
fbem-27690	249	43	continue	continue	VERB
fbem-27690	249	44	to	to	PART
fbem-27690	249	45	choose	choose	VERB
fbem-27690	249	46	that	that	DET
fbem-27690	249	47	service	service	NOUN
fbem-27690	249	48	brand	brand	NOUN
fbem-27690	249	49	in	in	ADP
fbem-27690	249	50	the	the	DET
fbem-27690	249	51	future	future	NOUN
fbem-27690	249	52	.	.	PUNCT
fbem-27690	250	1	table	table	NOUN
fbem-27690	250	2	7	7	NUM
fbem-27690	250	3	.	.	PUNCT
fbem-27690	251	1	current	current	ADJ
fbem-27690	251	2	expected	expect	VERB
fbem-27690	251	3	service	service	NOUN
fbem-27690	251	4	quality	quality	NOUN
fbem-27690	251	5	from	from	ADP
fbem-27690	251	6	the	the	DET
fbem-27690	251	7	overall	overall	ADJ
fbem-27690	251	8	dimension	dimension	NOUN
fbem-27690	251	9	dimension	dimension	NOUN
fbem-27690	251	10	home	home	NOUN
fbem-27690	251	11	delivery	delivery	NOUN
fbem-27690	251	12	self	self	NOUN
fbem-27690	251	13	-	-	PUNCT
fbem-27690	251	14	service	service	NOUN
fbem-27690	251	15	pick	pick	VERB
fbem-27690	251	16	up	up	ADP
fbem-27690	251	17	container	container	NOUN
fbem-27690	251	18	post	post	NOUN
fbem-27690	251	19	office	office	NOUN
fbem-27690	252	1	overall	overall	ADJ
fbem-27690	252	2	mean	mean	NOUN
fbem-27690	252	3	mean	mean	VERB
fbem-27690	252	4	interpr	interpr	PROPN
fbem-27690	252	5	etation	etation	PROPN
fbem-27690	252	6	rank	rank	NOUN
fbem-27690	252	7	mean	mean	VERB
fbem-27690	252	8	interpretat	interpretat	ADJ
fbem-27690	252	9	ion	ion	NOUN
fbem-27690	252	10	rank	rank	NOUN
fbem-27690	252	11	mean	mean	VERB
fbem-27690	252	12	interpr	interpr	PROPN
fbem-27690	252	13	etation	etation	PROPN
fbem-27690	252	14	rank	rank	PROPN
fbem-27690	252	15	mean	mean	VERB
fbem-27690	252	16	interpr	interpr	PROPN
fbem-27690	252	17	etation	etation	NOUN
fbem-27690	252	18	ran	run	VERB
fbem-27690	252	19	k	k	PROPN
fbem-27690	252	20	tangibility	tangibility	NOUN
fbem-27690	252	21	4.03	4.03	NUM
fbem-27690	252	22	s	s	PART
fbem-27690	252	23	4	4	NUM
fbem-27690	252	24	3.97	3.97	NUM
fbem-27690	252	25	s	s	PART
fbem-27690	252	26	5	5	NUM
fbem-27690	252	27	3.98	3.98	NUM
fbem-27690	252	28	s	s	NOUN
fbem-27690	252	29	3	3	NUM
fbem-27690	252	30	3.99	3.99	NUM
fbem-27690	252	31	s	s	NOUN
fbem-27690	252	32	5	5	NUM
fbem-27690	252	33	reliability	reliability	NOUN
fbem-27690	252	34	4.06	4.06	NUM
fbem-27690	252	35	s	s	PART
fbem-27690	252	36	3	3	NUM
fbem-27690	252	37	4.00	4.00	NUM
fbem-27690	252	38	s	s	NOUN
fbem-27690	252	39	4	4	NUM
fbem-27690	252	40	3.96	3.96	NUM
fbem-27690	252	41	s	s	NOUN
fbem-27690	252	42	4	4	NUM
fbem-27690	252	43	4.01	4.01	NUM
fbem-27690	252	44	s	s	NOUN
fbem-27690	252	45	3	3	NUM
fbem-27690	252	46	responsiveness	responsiveness	NOUN
fbem-27690	252	47	4.08	4.08	NUM
fbem-27690	252	48	s	s	NOUN
fbem-27690	252	49	2	2	NUM
fbem-27690	252	50	4.07	4.07	NUM
fbem-27690	252	51	s	s	NOUN
fbem-27690	252	52	1	1	NUM
fbem-27690	252	53	3.98	3.98	NUM
fbem-27690	252	54	s	s	NOUN
fbem-27690	252	55	2	2	NUM
fbem-27690	252	56	4.04	4.04	NUM
fbem-27690	252	57	s	s	PART
fbem-27690	252	58	2	2	NUM
fbem-27690	252	59	assurance	assurance	NOUN
fbem-27690	252	60	4.02	4.02	NUM
fbem-27690	252	61	s	s	NOUN
fbem-27690	252	62	5	5	NUM
fbem-27690	252	63	4.04	4.04	NUM
fbem-27690	252	64	s	s	NOUN
fbem-27690	252	65	3	3	NUM
fbem-27690	252	66	3.95	3.95	NUM
fbem-27690	252	67	s	s	NOUN
fbem-27690	252	68	5	5	NUM
fbem-27690	252	69	4.00	4.00	NUM
fbem-27690	252	70	s	s	NOUN
fbem-27690	252	71	4	4	NUM
fbem-27690	252	72	empathy	empathy	NOUN
fbem-27690	252	73	4.10	4.10	NUM
fbem-27690	252	74	s	s	NOUN
fbem-27690	252	75	1	1	NUM
fbem-27690	252	76	4.07	4.07	NUM
fbem-27690	252	77	s	s	NOUN
fbem-27690	252	78	1	1	NUM
fbem-27690	252	79	4.02	4.02	NUM
fbem-27690	252	80	s	s	NOUN
fbem-27690	252	81	1	1	NUM
fbem-27690	252	82	4.06	4.06	NUM
fbem-27690	252	83	s	s	NOUN
fbem-27690	252	84	1	1	NUM
fbem-27690	252	85	composite	composite	ADJ
fbem-27690	252	86	mean	mean	NOUN
fbem-27690	252	87	4.06	4.06	NUM
fbem-27690	252	88	s	s	NOUN
fbem-27690	252	89	4.03	4.03	NUM
fbem-27690	252	90	s	s	NUM
fbem-27690	252	91	3.98	3.98	NUM
fbem-27690	252	92	s	s	NOUN
fbem-27690	252	93	4.02	4.02	NUM
fbem-27690	252	94	s	s	NOUN
fbem-27690	252	95	in	in	ADP
fbem-27690	252	96	general	general	ADJ
fbem-27690	252	97	,	,	PUNCT
fbem-27690	252	98	customers	customer	NOUN
fbem-27690	252	99	'	'	PART
fbem-27690	252	100	expectations	expectation	NOUN
fbem-27690	252	101	of	of	ADP
fbem-27690	252	102	dongguan	dongguan	PROPN
fbem-27690	252	103	terminal	terminal	PROPN
fbem-27690	252	104	logistics	logistic	NOUN
fbem-27690	252	105	were	be	AUX
fbem-27690	252	106	all	all	PRON
fbem-27690	252	107	relatively	relatively	ADV
fbem-27690	252	108	high	high	ADJ
fbem-27690	252	109	,	,	PUNCT
fbem-27690	252	110	with	with	ADP
fbem-27690	252	111	an	an	DET
fbem-27690	252	112	overall	overall	ADJ
fbem-27690	252	113	expectation	expectation	NOUN
fbem-27690	252	114	value	value	NOUN
fbem-27690	252	115	of	of	ADP
fbem-27690	252	116	4.02	4.02	NUM
fbem-27690	252	117	.	.	PUNCT
fbem-27690	253	1	tangibility	tangibility	NOUN
fbem-27690	253	2	has	have	VERB
fbem-27690	253	3	the	the	DET
fbem-27690	253	4	lowest	low	ADJ
fbem-27690	253	5	score	score	NOUN
fbem-27690	253	6	of	of	ADP
fbem-27690	253	7	3.99	3.99	NUM
fbem-27690	253	8	,	,	PUNCT
fbem-27690	253	9	reliability	reliability	NOUN
fbem-27690	253	10	has	have	VERB
fbem-27690	253	11	a	a	DET
fbem-27690	253	12	score	score	NOUN
fbem-27690	253	13	of	of	ADP
fbem-27690	253	14	4.01	4.01	NUM
fbem-27690	253	15	,	,	PUNCT
fbem-27690	253	16	responsiveness	responsiveness	NOUN
fbem-27690	253	17	has	have	VERB
fbem-27690	253	18	a	a	DET
fbem-27690	253	19	score	score	NOUN
fbem-27690	253	20	of	of	ADP
fbem-27690	253	21	4.04	4.04	NUM
fbem-27690	253	22	,	,	PUNCT
fbem-27690	253	23	and	and	CCONJ
fbem-27690	253	24	assurance	assurance	NOUN
fbem-27690	253	25	has	have	VERB
fbem-27690	253	26	a	a	DET
fbem-27690	253	27	score	score	NOUN
fbem-27690	253	28	of	of	ADP
fbem-27690	253	29	4.00	4.00	NUM
fbem-27690	253	30	.	.	PUNCT
fbem-27690	254	1	empathy	empathy	NOUN
fbem-27690	254	2	has	have	VERB
fbem-27690	254	3	the	the	DET
fbem-27690	254	4	highest	high	ADJ
fbem-27690	254	5	expectation	expectation	NOUN
fbem-27690	254	6	score	score	NOUN
fbem-27690	254	7	of	of	ADP
fbem-27690	254	8	4.06	4.06	NUM
fbem-27690	254	9	,	,	PUNCT
fbem-27690	254	10	indicating	indicate	VERB
fbem-27690	254	11	that	that	SCONJ
fbem-27690	254	12	customers	customer	NOUN
fbem-27690	254	13	care	care	VERB
fbem-27690	254	14	more	more	ADJ
fbem-27690	254	15	about	about	ADP
fbem-27690	254	16	the	the	DET
fbem-27690	254	17	convenience	convenience	NOUN
fbem-27690	254	18	of	of	ADP
fbem-27690	254	19	the	the	DET
fbem-27690	254	20	time	time	NOUN
fbem-27690	254	21	and	and	CCONJ
fbem-27690	254	22	place	place	NOUN
fbem-27690	254	23	of	of	ADP
fbem-27690	254	24	delivery	delivery	NOUN
fbem-27690	254	25	.	.	PUNCT
fbem-27690	255	1	the	the	DET
fbem-27690	255	2	highest	high	ADJ
fbem-27690	255	3	score	score	NOUN
fbem-27690	255	4	for	for	ADP
fbem-27690	255	5	choosing	choose	VERB
fbem-27690	255	6	home	home	NOUN
fbem-27690	255	7	delivery	delivery	NOUN
fbem-27690	255	8	is	be	AUX
fbem-27690	255	9	the	the	DET
fbem-27690	255	10	empathy	empathy	ADJ
fbem-27690	255	11	dimension	dimension	NOUN
fbem-27690	255	12	with	with	ADP
fbem-27690	255	13	a	a	DET
fbem-27690	255	14	score	score	NOUN
fbem-27690	255	15	of	of	ADP
fbem-27690	255	16	4.10	4.10	NUM
fbem-27690	255	17	,	,	PUNCT
fbem-27690	255	18	and	and	CCONJ
fbem-27690	255	19	the	the	DET
fbem-27690	255	20	lowest	low	ADJ
fbem-27690	255	21	is	be	AUX
fbem-27690	255	22	the	the	DET
fbem-27690	255	23	assurance	assurance	NOUN
fbem-27690	255	24	dimension	dimension	NOUN
fbem-27690	255	25	with	with	ADP
fbem-27690	255	26	a	a	DET
fbem-27690	255	27	score	score	NOUN
fbem-27690	255	28	of	of	ADP
fbem-27690	255	29	4.02	4.02	NUM
fbem-27690	255	30	.	.	PUNCT
fbem-27690	256	1	the	the	DET
fbem-27690	256	2	highest	high	ADJ
fbem-27690	256	3	expectation	expectation	NOUN
fbem-27690	256	4	score	score	NOUN
fbem-27690	256	5	for	for	ADP
fbem-27690	256	6	customers	customer	NOUN
fbem-27690	256	7	choosing	choose	VERB
fbem-27690	256	8	self	self	NOUN
fbem-27690	256	9	-	-	PUNCT
fbem-27690	256	10	service	service	NOUN
fbem-27690	256	11	pick	pick	NOUN
fbem-27690	256	12	up	up	ADP
fbem-27690	256	13	container	container	NOUN
fbem-27690	256	14	are	be	AUX
fbem-27690	256	15	the	the	DET
fbem-27690	256	16	empathy	empathy	ADJ
fbem-27690	256	17	dimension	dimension	NOUN
fbem-27690	256	18	and	and	CCONJ
fbem-27690	256	19	responsiveness	responsiveness	NOUN
fbem-27690	256	20	dimension	dimension	NOUN
fbem-27690	256	21	,	,	PUNCT
fbem-27690	256	22	with	with	ADP
fbem-27690	256	23	a	a	DET
fbem-27690	256	24	score	score	NOUN
fbem-27690	256	25	of	of	ADP
fbem-27690	256	26	4.07	4.07	NUM
fbem-27690	256	27	,	,	PUNCT
fbem-27690	256	28	and	and	CCONJ
fbem-27690	256	29	the	the	DET
fbem-27690	256	30	lowest	low	ADJ
fbem-27690	256	31	expectation	expectation	NOUN
fbem-27690	256	32	score	score	NOUN
fbem-27690	256	33	is	be	AUX
fbem-27690	256	34	for	for	ADP
fbem-27690	256	35	tangibility	tangibility	NOUN
fbem-27690	256	36	dimension	dimension	NOUN
fbem-27690	256	37	with	with	ADP
fbem-27690	256	38	a	a	DET
fbem-27690	256	39	score	score	NOUN
fbem-27690	256	40	of	of	ADP
fbem-27690	256	41	3.97	3.97	NUM
fbem-27690	256	42	.	.	PUNCT
fbem-27690	257	1	customers	customer	NOUN
fbem-27690	257	2	choosing	choose	VERB
fbem-27690	257	3	post	post	NOUN
fbem-27690	257	4	office	office	NOUN
fbem-27690	257	5	has	have	VERB
fbem-27690	257	6	the	the	DET
fbem-27690	257	7	highest	high	ADJ
fbem-27690	257	8	expectation	expectation	NOUN
fbem-27690	257	9	score	score	NOUN
fbem-27690	257	10	for	for	ADP
fbem-27690	257	11	empathy	empathy	NOUN
fbem-27690	257	12	which	which	PRON
fbem-27690	257	13	is	be	AUX
fbem-27690	257	14	4.02	4.02	NUM
fbem-27690	257	15	,	,	PUNCT
fbem-27690	257	16	and	and	CCONJ
fbem-27690	257	17	the	the	DET
fbem-27690	257	18	lowest	low	ADJ
fbem-27690	257	19	score	score	NOUN
fbem-27690	257	20	is	be	AUX
fbem-27690	257	21	for	for	ADP
fbem-27690	257	22	assurance	assurance	NOUN
fbem-27690	257	23	dimension	dimension	NOUN
fbem-27690	257	24	which	which	PRON
fbem-27690	257	25	is	be	AUX
fbem-27690	257	26	3.95	3.95	NUM
fbem-27690	257	27	.	.	PUNCT
fbem-27690	258	1	from	from	ADP
fbem-27690	258	2	the	the	DET
fbem-27690	258	3	analysis	analysis	NOUN
fbem-27690	258	4	,	,	PUNCT
fbem-27690	258	5	it	it	PRON
fbem-27690	258	6	was	be	AUX
fbem-27690	258	7	seen	see	VERB
fbem-27690	258	8	that	that	SCONJ
fbem-27690	258	9	the	the	DET
fbem-27690	258	10	expectation	expectation	NOUN
fbem-27690	258	11	of	of	ADP
fbem-27690	258	12	customers	customer	NOUN
fbem-27690	258	13	who	who	PRON
fbem-27690	258	14	chose	choose	VERB
fbem-27690	258	15	home	home	NOUN
fbem-27690	258	16	delivery	delivery	NOUN
fbem-27690	258	17	(	(	PUNCT
fbem-27690	258	18	4.06	4.06	NUM
fbem-27690	258	19	)	)	PUNCT
fbem-27690	258	20	was	be	AUX
fbem-27690	258	21	much	much	ADV
fbem-27690	258	22	higher	high	ADJ
fbem-27690	258	23	than	than	ADP
fbem-27690	258	24	the	the	DET
fbem-27690	258	25	customers	customer	NOUN
fbem-27690	258	26	who	who	PRON
fbem-27690	258	27	choose	choose	VERB
fbem-27690	258	28	the	the	DET
fbem-27690	258	29	other	other	ADJ
fbem-27690	258	30	two	two	NUM
fbem-27690	258	31	types	type	NOUN
fbem-27690	258	32	(	(	PUNCT
fbem-27690	258	33	4.03	4.03	NUM
fbem-27690	258	34	,	,	PUNCT
fbem-27690	258	35	3.98	3.98	NUM
fbem-27690	258	36	)	)	PUNCT
fbem-27690	258	37	.	.	PUNCT
fbem-27690	259	1	the	the	DET
fbem-27690	259	2	highest	high	ADJ
fbem-27690	259	3	expectation	expectation	NOUN
fbem-27690	259	4	of	of	ADP
fbem-27690	259	5	all	all	DET
fbem-27690	259	6	three	three	NUM
fbem-27690	259	7	groups	group	NOUN
fbem-27690	259	8	of	of	ADP
fbem-27690	259	9	customers	customer	NOUN
fbem-27690	259	10	is	be	AUX
fbem-27690	259	11	the	the	DET
fbem-27690	259	12	empathy	empathy	ADJ
fbem-27690	259	13	dimension	dimension	NOUN
fbem-27690	259	14	,	,	PUNCT
fbem-27690	259	15	and	and	CCONJ
fbem-27690	259	16	the	the	DET
fbem-27690	259	17	customers	customer	NOUN
fbem-27690	259	18	of	of	ADP
fbem-27690	259	19	each	each	DET
fbem-27690	259	20	type	type	NOUN
fbem-27690	259	21	have	have	VERB
fbem-27690	259	22	higher	high	ADJ
fbem-27690	259	23	expectation	expectation	NOUN
fbem-27690	259	24	of	of	ADP
fbem-27690	259	25	this	this	DET
fbem-27690	259	26	dimension	dimension	NOUN
fbem-27690	259	27	.	.	PUNCT
fbem-27690	260	1	there	there	PRON
fbem-27690	260	2	is	be	VERB
fbem-27690	260	3	a	a	DET
fbem-27690	260	4	higher	high	ADJ
fbem-27690	260	5	demand	demand	NOUN
fbem-27690	260	6	for	for	ADP
fbem-27690	260	7	diversity	diversity	NOUN
fbem-27690	260	8	in	in	ADP
fbem-27690	260	9	delivery	delivery	NOUN
fbem-27690	260	10	types	type	NOUN
fbem-27690	260	11	,	,	PUNCT
fbem-27690	260	12	times	time	NOUN
fbem-27690	260	13	,	,	PUNCT
fbem-27690	260	14	and	and	CCONJ
fbem-27690	260	15	locations	location	NOUN
fbem-27690	260	16	,	,	PUNCT
fbem-27690	260	17	and	and	CCONJ
fbem-27690	260	18	a	a	DET
fbem-27690	260	19	desire	desire	NOUN
fbem-27690	260	20	to	to	PART
fbem-27690	260	21	think	think	VERB
fbem-27690	260	22	from	from	ADP
fbem-27690	260	23	the	the	DET
fbem-27690	260	24	perspective	perspective	NOUN
fbem-27690	260	25	of	of	ADP
fbem-27690	260	26	the	the	DET
fbem-27690	260	27	client	client	NOUN
fbem-27690	260	28	.	.	PUNCT
fbem-27690	261	1	the	the	DET
fbem-27690	261	2	“	"	PUNCT
fbem-27690	261	3	last	last	ADJ
fbem-27690	261	4	mile	mile	NOUN
fbem-27690	261	5	”	"	PUNCT
fbem-27690	261	6	of	of	ADP
fbem-27690	261	7	a	a	DET
fbem-27690	261	8	package	package	NOUN
fbem-27690	261	9	is	be	AUX
fbem-27690	261	10	very	very	ADV
fbem-27690	261	11	small	small	ADJ
fbem-27690	261	12	in	in	ADP
fbem-27690	261	13	the	the	DET
fbem-27690	261	14	overall	overall	ADJ
fbem-27690	261	15	transportation	transportation	NOUN
fbem-27690	261	16	,	,	PUNCT
fbem-27690	261	17	but	but	CCONJ
fbem-27690	261	18	it	it	PRON
fbem-27690	261	19	was	be	AUX
fbem-27690	261	20	the	the	DET
fbem-27690	261	21	segment	segment	NOUN
fbem-27690	261	22	with	with	ADP
fbem-27690	261	23	the	the	DET
fbem-27690	261	24	strongest	strong	ADJ
fbem-27690	261	25	experience	experience	NOUN
fbem-27690	261	26	for	for	ADP
fbem-27690	261	27	logistics	logistics	NOUN
fbem-27690	261	28	users	user	NOUN
fbem-27690	261	29	(	(	PUNCT
fbem-27690	261	30	filina	filina	ADJ
fbem-27690	261	31	-	-	PUNCT
fbem-27690	261	32	dawidowicz	dawidowicz	PROPN
fbem-27690	261	33	&	&	CCONJ
fbem-27690	261	34	kostrzewski	kostrzewski	PROPN
fbem-27690	261	35	,	,	PUNCT
fbem-27690	261	36	2022	2022	NUM
fbem-27690	261	37	)	)	PUNCT
fbem-27690	261	38	.	.	PUNCT
fbem-27690	262	1	this	this	PRON
fbem-27690	262	2	was	be	AUX
fbem-27690	262	3	an	an	DET
fbem-27690	262	4	important	important	ADJ
fbem-27690	262	5	guarantee	guarantee	NOUN
fbem-27690	262	6	for	for	ADP
fbem-27690	262	7	the	the	DET
fbem-27690	262	8	diversification	diversification	NOUN
fbem-27690	262	9	of	of	ADP
fbem-27690	262	10	online	online	ADJ
fbem-27690	262	11	shopping	shopping	NOUN
fbem-27690	262	12	business	business	NOUN
fbem-27690	262	13	and	and	CCONJ
fbem-27690	262	14	limits	limit	VERB
fbem-27690	262	15	the	the	DET
fbem-27690	262	16	future	future	ADJ
fbem-27690	262	17	direction	direction	NOUN
fbem-27690	262	18	of	of	ADP
fbem-27690	262	19	online	online	ADJ
fbem-27690	262	20	shopping	shopping	NOUN
fbem-27690	262	21	.	.	PUNCT
fbem-27690	263	1	given	give	VERB
fbem-27690	263	2	the	the	DET
fbem-27690	263	3	quick	quick	ADJ
fbem-27690	263	4	development	development	NOUN
fbem-27690	263	5	of	of	ADP
fbem-27690	263	6	online	online	ADJ
fbem-27690	263	7	shopping	shopping	NOUN
fbem-27690	263	8	and	and	CCONJ
fbem-27690	263	9	just	just	ADV
fbem-27690	263	10	-	-	PUNCT
fbem-27690	263	11	in	in	ADP
fbem-27690	263	12	-	-	PUNCT
fbem-27690	263	13	time	time	NOUN
fbem-27690	263	14	delivery	delivery	NOUN
fbem-27690	263	15	,	,	PUNCT
fbem-27690	263	16	meeting	meet	VERB
fbem-27690	263	17	customers	customer	NOUN
fbem-27690	263	18	'	'	PART
fbem-27690	263	19	needs	need	NOUN
fbem-27690	263	20	for	for	ADP
fbem-27690	263	21	personalized	personalized	ADJ
fbem-27690	263	22	delivery	delivery	NOUN
fbem-27690	263	23	times	time	NOUN
fbem-27690	263	24	and	and	CCONJ
fbem-27690	263	25	flexible	flexible	ADJ
fbem-27690	263	26	locations	location	NOUN
fbem-27690	263	27	not	not	PART
fbem-27690	263	28	only	only	ADV
fbem-27690	263	29	helps	help	VERB
fbem-27690	263	30	to	to	PART
fbem-27690	263	31	improve	improve	VERB
fbem-27690	263	32	customer	customer	NOUN
fbem-27690	263	33	satisfaction	satisfaction	NOUN
fbem-27690	263	34	,	,	PUNCT
fbem-27690	263	35	but	but	CCONJ
fbem-27690	263	36	also	also	ADV
fbem-27690	263	37	becomes	become	VERB
fbem-27690	263	38	a	a	DET
fbem-27690	263	39	key	key	ADJ
fbem-27690	263	40	factor	factor	NOUN
fbem-27690	263	41	in	in	ADP
fbem-27690	263	42	the	the	DET
fbem-27690	263	43	competitiveness	competitiveness	NOUN
fbem-27690	263	44	of	of	ADP
fbem-27690	263	45	logistics	logistic	NOUN
fbem-27690	263	46	companies	company	NOUN
fbem-27690	263	47	.	.	PUNCT
fbem-27690	264	1	4.3	4.3	NUM
fbem-27690	264	2	.	.	PUNCT
fbem-27690	265	1	significant	significant	ADJ
fbem-27690	265	2	differences	difference	NOUN
fbem-27690	265	3	in	in	ADP
fbem-27690	265	4	the	the	DET
fbem-27690	265	5	response	response	NOUN
fbem-27690	265	6	of	of	ADP
fbem-27690	265	7	the	the	DET
fbem-27690	265	8	three	three	NUM
fbem-27690	265	9	(	(	PUNCT
fbem-27690	265	10	3	3	NUM
fbem-27690	265	11	)	)	PUNCT
fbem-27690	265	12	groups	group	NOUN
fbem-27690	265	13	to	to	ADP
fbem-27690	265	14	the	the	DET
fbem-27690	265	15	expected	expect	VERB
fbem-27690	265	16	service	service	NOUN
fbem-27690	265	17	quality	quality	NOUN
fbem-27690	265	18	since	since	SCONJ
fbem-27690	265	19	there	there	PRON
fbem-27690	265	20	were	be	VERB
fbem-27690	265	21	three	three	NUM
fbem-27690	265	22	groups	group	NOUN
fbem-27690	265	23	of	of	ADP
fbem-27690	265	24	respondents	respondent	NOUN
fbem-27690	265	25	,	,	PUNCT
fbem-27690	265	26	the	the	DET
fbem-27690	265	27	anova	anova	PROPN
fbem-27690	265	28	method	method	NOUN
fbem-27690	265	29	was	be	AUX
fbem-27690	265	30	chosen	choose	VERB
fbem-27690	265	31	.	.	PUNCT
fbem-27690	266	1	the	the	DET
fbem-27690	266	2	anova	anova	PROPN
fbem-27690	266	3	analysis	analysis	NOUN
fbem-27690	266	4	and	and	CCONJ
fbem-27690	266	5	post	post	ADJ
fbem-27690	266	6	-	-	ADJ
fbem-27690	266	7	hoc	hoc	ADJ
fbem-27690	266	8	test	test	NOUN
fbem-27690	266	9	illustrate	illustrate	VERB
fbem-27690	266	10	that	that	SCONJ
fbem-27690	266	11	there	there	PRON
fbem-27690	266	12	is	be	VERB
fbem-27690	266	13	a	a	DET
fbem-27690	266	14	significant	significant	ADJ
fbem-27690	266	15	difference	difference	NOUN
fbem-27690	266	16	in	in	ADP
fbem-27690	266	17	dongguan	dongguan	PROPN
fbem-27690	266	18	terminal	terminal	PROPN
fbem-27690	266	19	logistics	logistic	NOUN
fbem-27690	266	20	expected	expect	VERB
fbem-27690	266	21	-	-	PUNCT
fbem-27690	266	22	service	service	NOUN
fbem-27690	266	23	quality	quality	NOUN
fbem-27690	266	24	among	among	ADP
fbem-27690	266	25	the	the	DET
fbem-27690	266	26	customers	customer	NOUN
fbem-27690	266	27	who	who	PRON
fbem-27690	266	28	chose	choose	VERB
fbem-27690	266	29	home	home	NOUN
fbem-27690	266	30	delivery	delivery	NOUN
fbem-27690	266	31	,	,	PUNCT
fbem-27690	266	32	self	self	NOUN
fbem-27690	266	33	-	-	PUNCT
fbem-27690	266	34	service	service	NOUN
fbem-27690	266	35	pick	pick	NOUN
fbem-27690	266	36	up	up	ADP
fbem-27690	266	37	container	container	NOUN
fbem-27690	266	38	,	,	PUNCT
fbem-27690	266	39	and	and	CCONJ
fbem-27690	266	40	post	post	NOUN
fbem-27690	266	41	office	office	NOUN
fbem-27690	266	42	,	,	PUNCT
fbem-27690	266	43	and	and	CCONJ
fbem-27690	266	44	the	the	DET
fbem-27690	266	45	null	null	ADJ
fbem-27690	266	46	hypothesis	hypothesis	NOUN
fbem-27690	266	47	was	be	AUX
fbem-27690	266	48	rejected	reject	VERB
fbem-27690	266	49	.	.	PUNCT
fbem-27690	267	1	home	home	NOUN
fbem-27690	267	2	delivery	delivery	NOUN
fbem-27690	267	3	customers	customer	NOUN
fbem-27690	267	4	expected	expect	VERB
fbem-27690	267	5	much	much	ADV
fbem-27690	267	6	more	more	ADJ
fbem-27690	267	7	than	than	ADP
fbem-27690	267	8	the	the	DET
fbem-27690	267	9	other	other	ADJ
fbem-27690	267	10	two	two	NUM
fbem-27690	267	11	groups	group	NOUN
fbem-27690	267	12	.	.	PUNCT
fbem-27690	268	1	all	all	DET
fbem-27690	268	2	three	three	NUM
fbem-27690	268	3	groups	group	NOUN
fbem-27690	268	4	expected	expect	VERB
fbem-27690	268	5	the	the	DET
fbem-27690	268	6	highest	high	ADJ
fbem-27690	268	7	on	on	ADP
fbem-27690	268	8	the	the	DET
fbem-27690	268	9	empathy	empathy	ADJ
fbem-27690	268	10	dimension	dimension	NOUN
fbem-27690	268	11	,	,	PUNCT
fbem-27690	268	12	but	but	CCONJ
fbem-27690	268	13	the	the	DET
fbem-27690	268	14	lowest	low	ADJ
fbem-27690	268	15	expected	expect	VERB
fbem-27690	268	16	dimension	dimension	NOUN
fbem-27690	268	17	was	be	AUX
fbem-27690	268	18	different	different	ADJ
fbem-27690	268	19	.	.	PUNCT
fbem-27690	269	1	home	home	NOUN
fbem-27690	269	2	delivery	delivery	NOUN
fbem-27690	269	3	customers	customer	NOUN
fbem-27690	269	4	expected	expect	VERB
fbem-27690	269	5	the	the	DET
fbem-27690	269	6	highest	high	ADJ
fbem-27690	269	7	-	-	PUNCT
fbem-27690	269	8	service	service	NOUN
fbem-27690	269	9	quality	quality	NOUN
fbem-27690	269	10	,	,	PUNCT
fbem-27690	269	11	customers	customer	NOUN
fbem-27690	269	12	who	who	PRON
fbem-27690	269	13	choose	choose	VERB
fbem-27690	269	14	self	self	NOUN
fbem-27690	269	15	-	-	PUNCT
fbem-27690	269	16	service	service	NOUN
fbem-27690	269	17	pick	pick	NOUN
fbem-27690	269	18	up	up	ADP
fbem-27690	269	19	containers	container	NOUN
fbem-27690	269	20	had	have	VERB
fbem-27690	269	21	the	the	DET
fbem-27690	269	22	second	second	ADJ
fbem-27690	269	23	highest	high	ADJ
fbem-27690	269	24	-	-	PUNCT
fbem-27690	269	25	service	service	NOUN
fbem-27690	269	26	quality	quality	NOUN
fbem-27690	269	27	,	,	PUNCT
fbem-27690	269	28	and	and	CCONJ
fbem-27690	269	29	the	the	DET
fbem-27690	269	30	lowest	low	ADJ
fbem-27690	269	31	-	-	PUNCT
fbem-27690	269	32	service	service	NOUN
fbem-27690	269	33	quality	quality	NOUN
fbem-27690	269	34	was	be	AUX
fbem-27690	269	35	expected	expect	VERB
fbem-27690	269	36	by	by	ADP
fbem-27690	269	37	customers	customer	NOUN
fbem-27690	269	38	who	who	PRON
fbem-27690	269	39	choose	choose	VERB
fbem-27690	269	40	post	post	NOUN
fbem-27690	269	41	office	office	NOUN
fbem-27690	269	42	pick	pick	VERB
fbem-27690	269	43	up	up	ADP
fbem-27690	269	44	.	.	PUNCT
fbem-27690	270	1	for	for	ADP
fbem-27690	270	2	customers	customer	NOUN
fbem-27690	270	3	who	who	PRON
fbem-27690	270	4	choose	choose	VERB
fbem-27690	270	5	home	home	NOUN
fbem-27690	270	6	delivery	delivery	NOUN
fbem-27690	270	7	,	,	PUNCT
fbem-27690	270	8	customers	customer	NOUN
fbem-27690	270	9	were	be	AUX
fbem-27690	270	10	allowed	allow	VERB
fbem-27690	270	11	to	to	PART
fbem-27690	270	12	inspect	inspect	VERB
fbem-27690	270	13	the	the	DET
fbem-27690	270	14	shipment	shipment	NOUN
fbem-27690	270	15	face	face	NOUN
fbem-27690	270	16	-	-	PUNCT
fbem-27690	270	17	to	to	ADP
fbem-27690	270	18	-	-	PUNCT
fbem-27690	270	19	face	face	NOUN
fbem-27690	270	20	to	to	PART
fbem-27690	270	21	determine	determine	VERB
fbem-27690	270	22	if	if	SCONJ
fbem-27690	270	23	there	there	PRON
fbem-27690	270	24	is	be	VERB
fbem-27690	270	25	any	any	DET
fbem-27690	270	26	damage	damage	NOUN
fbem-27690	270	27	during	during	ADP
fbem-27690	270	28	transportation	transportation	NOUN
fbem-27690	270	29	and	and	CCONJ
fbem-27690	270	30	receive	receive	VERB
fbem-27690	270	31	the	the	DET
fbem-27690	270	32	shipment	shipment	NOUN
fbem-27690	270	33	upon	upon	SCONJ
fbem-27690	270	34	confirmation	confirmation	NOUN
fbem-27690	270	35	.	.	PUNCT
fbem-27690	271	1	home	home	NOUN
fbem-27690	271	2	delivery	delivery	NOUN
fbem-27690	271	3	can	can	AUX
fbem-27690	271	4	also	also	ADV
fbem-27690	271	5	provide	provide	VERB
fbem-27690	271	6	the	the	DET
fbem-27690	271	7	best	good	ADJ
fbem-27690	271	8	experience	experience	NOUN
fbem-27690	271	9	for	for	ADP
fbem-27690	271	10	users	user	NOUN
fbem-27690	271	11	,	,	PUNCT
fbem-27690	271	12	especially	especially	ADV
fbem-27690	271	13	for	for	ADP
fbem-27690	271	14	special	special	ADJ
fbem-27690	271	15	large	large	ADJ
fbem-27690	271	16	packages	package	NOUN
fbem-27690	271	17	or	or	CCONJ
fbem-27690	271	18	some	some	DET
fbem-27690	271	19	fresh	fresh	ADJ
fbem-27690	271	20	goods	good	NOUN
fbem-27690	271	21	that	that	PRON
fbem-27690	271	22	require	require	VERB
fbem-27690	271	23	refrigeration	refrigeration	NOUN
fbem-27690	271	24	(	(	PUNCT
fbem-27690	271	25	yi	yi	PROPN
fbem-27690	271	26	&	&	CCONJ
fbem-27690	271	27	shi	shi	PROPN
fbem-27690	271	28	,	,	PUNCT
fbem-27690	271	29	2022	2022	NUM
fbem-27690	271	30	)	)	PUNCT
fbem-27690	271	31	.	.	PUNCT
fbem-27690	272	1	however	however	ADV
fbem-27690	272	2	,	,	PUNCT
fbem-27690	272	3	for	for	ADP
fbem-27690	272	4	courier	courier	NOUN
fbem-27690	272	5	service	service	NOUN
fbem-27690	272	6	companies	company	NOUN
fbem-27690	272	7	,	,	PUNCT
fbem-27690	272	8	the	the	DET
fbem-27690	272	9	delivery	delivery	NOUN
fbem-27690	272	10	targets	target	NOUN
fbem-27690	272	11	are	be	AUX
fbem-27690	272	12	decentralized	decentralize	VERB
fbem-27690	272	13	and	and	CCONJ
fbem-27690	272	14	often	often	ADV
fbem-27690	272	15	encounter	encounter	VERB
fbem-27690	272	16	the	the	DET
fbem-27690	272	17	problem	problem	NOUN
fbem-27690	272	18	of	of	ADP
fbem-27690	272	19	not	not	PART
fbem-27690	272	20	being	be	AUX
fbem-27690	272	21	able	able	ADJ
fbem-27690	272	22	to	to	PART
fbem-27690	272	23	receive	receive	VERB
fbem-27690	272	24	the	the	DET
fbem-27690	272	25	goods	good	NOUN
fbem-27690	272	26	on	on	ADP
fbem-27690	272	27	time	time	NOUN
fbem-27690	272	28	and	and	CCONJ
fbem-27690	272	29	safely	safely	ADV
fbem-27690	272	30	.	.	PUNCT
fbem-27690	273	1	in	in	ADP
fbem-27690	273	2	addition	addition	NOUN
fbem-27690	273	3	,	,	PUNCT
fbem-27690	273	4	home	home	NOUN
fbem-27690	273	5	delivery	delivery	NOUN
fbem-27690	273	6	services	service	NOUN
fbem-27690	273	7	are	be	AUX
fbem-27690	273	8	an	an	DET
fbem-27690	273	9	invasion	invasion	NOUN
fbem-27690	273	10	of	of	ADP
fbem-27690	273	11	privacy	privacy	NOUN
fbem-27690	273	12	from	from	ADP
fbem-27690	273	13	a	a	DET
fbem-27690	273	14	security	security	NOUN
fbem-27690	273	15	point	point	NOUN
fbem-27690	273	16	of	of	ADP
fbem-27690	273	17	view	view	NOUN
fbem-27690	273	18	,	,	PUNCT
fbem-27690	273	19	and	and	CCONJ
fbem-27690	273	20	it	it	PRON
fbem-27690	273	21	is	be	AUX
fbem-27690	273	22	common	common	ADJ
fbem-27690	273	23	for	for	SCONJ
fbem-27690	273	24	some	some	DET
fbem-27690	273	25	lawless	lawless	ADJ
fbem-27690	273	26	individuals	individual	NOUN
fbem-27690	273	27	to	to	PART
fbem-27690	273	28	pretend	pretend	VERB
fbem-27690	273	29	to	to	PART
fbem-27690	273	30	be	be	AUX
fbem-27690	273	31	couriers	courier	NOUN
fbem-27690	273	32	and	and	CCONJ
fbem-27690	273	33	hack	hack	NOUN
fbem-27690	273	34	into	into	ADP
fbem-27690	273	35	users	user	NOUN
fbem-27690	273	36	.	.	PUNCT
fbem-27690	274	1	there	there	PRON
fbem-27690	274	2	was	be	VERB
fbem-27690	274	3	even	even	ADV
fbem-27690	274	4	theft	theft	NOUN
fbem-27690	274	5	of	of	ADP
fbem-27690	274	6	parcels	parcel	NOUN
fbem-27690	274	7	,	,	PUNCT
fbem-27690	274	8	which	which	PRON
fbem-27690	274	9	can	can	AUX
fbem-27690	274	10	be	be	AUX
fbem-27690	274	11	lost	lose	VERB
fbem-27690	274	12	because	because	SCONJ
fbem-27690	274	13	the	the	DET
fbem-27690	274	14	delivery	delivery	NOUN
fbem-27690	274	15	truck	truck	NOUN
fbem-27690	274	16	was	be	AUX
fbem-27690	274	17	left	leave	VERB
fbem-27690	274	18	unattended	unattended	ADJ
fbem-27690	274	19	while	while	SCONJ
fbem-27690	274	20	the	the	DET
fbem-27690	274	21	courier	courier	NOUN
fbem-27690	274	22	goes	go	VERB
fbem-27690	274	23	upstairs	upstairs	ADV
fbem-27690	274	24	to	to	PART
fbem-27690	274	25	make	make	VERB
fbem-27690	274	26	the	the	DET
fbem-27690	274	27	delivery	delivery	NOUN
fbem-27690	274	28	,	,	PUNCT
fbem-27690	274	29	and	and	CCONJ
fbem-27690	274	30	delivery	delivery	NOUN
fbem-27690	274	31	costs	cost	NOUN
fbem-27690	274	32	increase	increase	VERB
fbem-27690	274	33	as	as	SCONJ
fbem-27690	274	34	couriers	courier	NOUN
fbem-27690	274	35	make	make	VERB
fbem-27690	274	36	repeated	repeat	VERB
fbem-27690	274	37	deliveries	delivery	NOUN
fbem-27690	274	38	(	(	PUNCT
fbem-27690	274	39	freitag	freitag	PROPN
fbem-27690	274	40	&	&	CCONJ
fbem-27690	274	41	kotzab	kotzab	PROPN
fbem-27690	274	42	,	,	PUNCT
fbem-27690	274	43	2020	2020	NUM
fbem-27690	274	44	)	)	PUNCT
fbem-27690	274	45	.	.	PUNCT
fbem-27690	275	1	for	for	ADP
fbem-27690	275	2	choosing	choose	VERB
fbem-27690	275	3	self	self	NOUN
fbem-27690	275	4	-	-	PUNCT
fbem-27690	275	5	service	service	NOUN
fbem-27690	275	6	pick	pick	NOUN
fbem-27690	275	7	up	up	ADP
fbem-27690	275	8	container	container	NOUN
fbem-27690	275	9	,	,	PUNCT
fbem-27690	275	10	it	it	PRON
fbem-27690	275	11	reduces	reduce	VERB
fbem-27690	275	12	the	the	DET
fbem-27690	275	13	communication	communication	NOUN
fbem-27690	275	14	part	part	NOUN
fbem-27690	275	15	with	with	ADP
fbem-27690	275	16	the	the	DET
fbem-27690	275	17	user	user	NOUN
fbem-27690	275	18	,	,	PUNCT
fbem-27690	275	19	and	and	CCONJ
fbem-27690	275	20	also	also	ADV
fbem-27690	275	21	realizes	realize	VERB
fbem-27690	275	22	the	the	DET
fbem-27690	275	23	customer	customer	NOUN
fbem-27690	275	24	's	's	PART
fbem-27690	275	25	demand	demand	NOUN
fbem-27690	275	26	for	for	ADP
fbem-27690	275	27	time	time	NOUN
fbem-27690	275	28	freedom	freedom	NOUN
fbem-27690	275	29	;	;	PUNCT
fbem-27690	275	30	thus	thus	ADV
fbem-27690	275	31	,	,	PUNCT
fbem-27690	275	32	avoiding	avoid	VERB
fbem-27690	275	33	the	the	DET
fbem-27690	275	34	isle	isle	NOUN
fbem-27690	275	35	of	of	ADP
fbem-27690	275	36	time	time	NOUN
fbem-27690	275	37	between	between	ADP
fbem-27690	275	38	the	the	DET
fbem-27690	275	39	two	two	NUM
fbem-27690	275	40	316	316	NUM
fbem-27690	275	41	sides	side	NOUN
fbem-27690	275	42	,	,	PUNCT
fbem-27690	275	43	reducing	reduce	VERB
fbem-27690	275	44	the	the	DET
fbem-27690	275	45	price	price	NOUN
fbem-27690	275	46	and	and	CCONJ
fbem-27690	275	47	increasing	increase	VERB
fbem-27690	275	48	the	the	DET
fbem-27690	275	49	effectiveness	effectiveness	NOUN
fbem-27690	275	50	of	of	ADP
fbem-27690	275	51	logistics	logistic	NOUN
fbem-27690	275	52	distribution	distribution	NOUN
fbem-27690	275	53	,	,	PUNCT
fbem-27690	275	54	but	but	CCONJ
fbem-27690	275	55	the	the	DET
fbem-27690	275	56	self	self	NOUN
fbem-27690	275	57	-	-	PUNCT
fbem-27690	275	58	service	service	NOUN
fbem-27690	275	59	pick	pick	NOUN
fbem-27690	275	60	up	up	ADP
fbem-27690	275	61	container	container	NOUN
fbem-27690	275	62	is	be	AUX
fbem-27690	275	63	limited	limit	VERB
fbem-27690	275	64	by	by	ADP
fbem-27690	275	65	the	the	DET
fbem-27690	275	66	size	size	NOUN
fbem-27690	275	67	of	of	ADP
fbem-27690	275	68	the	the	DET
fbem-27690	275	69	cabinet	cabinet	NOUN
fbem-27690	275	70	,	,	PUNCT
fbem-27690	275	71	which	which	PRON
fbem-27690	275	72	is	be	AUX
fbem-27690	275	73	not	not	PART
fbem-27690	275	74	suitable	suitable	ADJ
fbem-27690	275	75	for	for	ADP
fbem-27690	275	76	large	large	ADJ
fbem-27690	275	77	items	item	NOUN
fbem-27690	275	78	.	.	PUNCT
fbem-27690	276	1	they	they	PRON
fbem-27690	276	2	also	also	ADV
fbem-27690	276	3	require	require	VERB
fbem-27690	276	4	code	code	NOUN
fbem-27690	276	5	scanning	scanning	NOUN
fbem-27690	276	6	for	for	ADP
fbem-27690	276	7	pickup	pickup	NOUN
fbem-27690	276	8	,	,	PUNCT
fbem-27690	276	9	which	which	PRON
fbem-27690	276	10	is	be	AUX
fbem-27690	276	11	too	too	ADV
fbem-27690	276	12	complicated	complicated	ADJ
fbem-27690	276	13	for	for	ADP
fbem-27690	276	14	the	the	DET
fbem-27690	276	15	elderly	elderly	ADJ
fbem-27690	276	16	or	or	CCONJ
fbem-27690	276	17	those	those	PRON
fbem-27690	276	18	unfamiliar	unfamiliar	ADJ
fbem-27690	276	19	with	with	ADP
fbem-27690	276	20	smart	smart	ADJ
fbem-27690	276	21	kiosks	kiosk	NOUN
fbem-27690	276	22	.	.	PUNCT
fbem-27690	277	1	for	for	ADP
fbem-27690	277	2	customers	customer	NOUN
fbem-27690	277	3	who	who	PRON
fbem-27690	277	4	choose	choose	VERB
fbem-27690	277	5	post	post	NOUN
fbem-27690	277	6	office	office	NOUN
fbem-27690	277	7	,	,	PUNCT
fbem-27690	277	8	the	the	DET
fbem-27690	277	9	distribution	distribution	NOUN
fbem-27690	277	10	of	of	ADP
fbem-27690	277	11	post	post	NOUN
fbem-27690	277	12	office	office	NOUN
fbem-27690	277	13	outlets	outlet	NOUN
fbem-27690	277	14	is	be	AUX
fbem-27690	277	15	not	not	PART
fbem-27690	277	16	as	as	ADV
fbem-27690	277	17	dense	dense	ADJ
fbem-27690	277	18	,	,	PUNCT
fbem-27690	277	19	so	so	CCONJ
fbem-27690	277	20	if	if	SCONJ
fbem-27690	277	21	you	you	PRON
fbem-27690	277	22	buy	buy	VERB
fbem-27690	277	23	more	more	ADJ
fbem-27690	277	24	or	or	CCONJ
fbem-27690	277	25	more	more	ADJ
fbem-27690	277	26	items	item	NOUN
fbem-27690	277	27	,	,	PUNCT
fbem-27690	277	28	picking	pick	VERB
fbem-27690	277	29	up	up	ADP
fbem-27690	277	30	will	will	AUX
fbem-27690	277	31	not	not	PART
fbem-27690	277	32	be	be	AUX
fbem-27690	277	33	as	as	ADV
fbem-27690	277	34	convenient	convenient	ADJ
fbem-27690	277	35	,	,	PUNCT
fbem-27690	277	36	and	and	CCONJ
fbem-27690	277	37	there	there	PRON
fbem-27690	277	38	are	be	VERB
fbem-27690	277	39	usually	usually	ADV
fbem-27690	277	40	more	more	ADJ
fbem-27690	277	41	parcels	parcel	NOUN
fbem-27690	277	42	in	in	ADP
fbem-27690	277	43	post	post	NOUN
fbem-27690	277	44	office	office	NOUN
fbem-27690	277	45	,	,	PUNCT
fbem-27690	277	46	where	where	SCONJ
fbem-27690	277	47	there	there	PRON
fbem-27690	277	48	is	be	VERB
fbem-27690	277	49	mismanagement	mismanagement	NOUN
fbem-27690	277	50	,	,	PUNCT
fbem-27690	277	51	and	and	CCONJ
fbem-27690	277	52	there	there	PRON
fbem-27690	277	53	may	may	AUX
fbem-27690	277	54	be	be	AUX
fbem-27690	277	55	a	a	DET
fbem-27690	277	56	risk	risk	NOUN
fbem-27690	277	57	of	of	ADP
fbem-27690	277	58	loss	loss	NOUN
fbem-27690	277	59	or	or	CCONJ
fbem-27690	277	60	damage	damage	NOUN
fbem-27690	277	61	to	to	ADP
fbem-27690	277	62	the	the	DET
fbem-27690	277	63	parcels	parcel	NOUN
fbem-27690	277	64	.	.	PUNCT
fbem-27690	278	1	the	the	DET
fbem-27690	278	2	advantage	advantage	NOUN
fbem-27690	278	3	of	of	ADP
fbem-27690	278	4	post	post	NOUN
fbem-27690	278	5	office	office	NOUN
fbem-27690	278	6	pick	pick	VERB
fbem-27690	278	7	up	up	ADP
fbem-27690	278	8	is	be	AUX
fbem-27690	278	9	that	that	SCONJ
fbem-27690	278	10	the	the	DET
fbem-27690	278	11	courier	courier	NOUN
fbem-27690	278	12	does	do	AUX
fbem-27690	278	13	not	not	PART
fbem-27690	278	14	need	need	VERB
fbem-27690	278	15	to	to	PART
fbem-27690	278	16	deliver	deliver	VERB
fbem-27690	278	17	door	door	NOUN
fbem-27690	278	18	-	-	PUNCT
fbem-27690	278	19	to	to	ADP
fbem-27690	278	20	-	-	PUNCT
fbem-27690	278	21	door	door	NOUN
fbem-27690	278	22	,	,	PUNCT
fbem-27690	278	23	and	and	CCONJ
fbem-27690	278	24	the	the	DET
fbem-27690	278	25	user	user	NOUN
fbem-27690	278	26	does	do	AUX
fbem-27690	278	27	not	not	PART
fbem-27690	278	28	need	need	VERB
fbem-27690	278	29	to	to	PART
fbem-27690	278	30	wait	wait	VERB
fbem-27690	278	31	for	for	ADP
fbem-27690	278	32	the	the	DET
fbem-27690	278	33	courier	courier	NOUN
fbem-27690	278	34	at	at	ADP
fbem-27690	278	35	home	home	NOUN
fbem-27690	278	36	,	,	PUNCT
fbem-27690	278	37	which	which	PRON
fbem-27690	278	38	saves	save	VERB
fbem-27690	278	39	time	time	NOUN
fbem-27690	278	40	.	.	PUNCT
fbem-27690	279	1	table	table	NOUN
fbem-27690	279	2	8	8	NUM
fbem-27690	279	3	.	.	PUNCT
fbem-27690	279	4	expected	expect	VERB
fbem-27690	279	5	-	-	PUNCT
fbem-27690	279	6	service	service	NOUN
fbem-27690	279	7	quality	quality	NOUN
fbem-27690	279	8	anova	anova	PROPN
fbem-27690	279	9	analysis	analysis	NOUN
fbem-27690	279	10	sum	sum	NOUN
fbem-27690	279	11	of	of	ADP
fbem-27690	279	12	squares	square	NOUN
fbem-27690	279	13	df	df	PROPN
fbem-27690	279	14	mean	mean	PROPN
fbem-27690	279	15	square	square	PROPN
fbem-27690	279	16	f	f	PROPN
fbem-27690	280	1	sig	sig	PROPN
fbem-27690	280	2	.	.	PUNCT
fbem-27690	281	1	interpretation	interpretation	NOUN
fbem-27690	281	2	decision	decision	NOUN
fbem-27690	281	3	between	between	ADP
fbem-27690	281	4	groups	group	NOUN
fbem-27690	281	5	.100	.100	NUM
fbem-27690	281	6	2	2	NUM
fbem-27690	281	7	.050	.050	NUM
fbem-27690	281	8	18.564	18.564	NUM
fbem-27690	281	9	.000	.000	NUM
fbem-27690	281	10	significantly	significantly	ADV
fbem-27690	281	11	different	different	ADJ
fbem-27690	281	12	reject	reject	VERB
fbem-27690	281	13	null	null	ADJ
fbem-27690	281	14	hypothesis	hypothesis	NOUN
fbem-27690	281	15	within	within	ADP
fbem-27690	281	16	groups	group	NOUN
fbem-27690	281	17	218	218	NUM
fbem-27690	281	18	81	81	NUM
fbem-27690	281	19	.003	.003	NUM
fbem-27690	281	20	total	total	ADJ
fbem-27690	281	21	.317	.317	NUM
fbem-27690	281	22	83	83	NUM
fbem-27690	281	23	note	note	NOUN
fbem-27690	281	24	:	:	PUNCT
fbem-27690	281	25	the	the	DET
fbem-27690	281	26	level	level	NOUN
fbem-27690	281	27	of	of	ADP
fbem-27690	281	28	significance	significance	NOUN
fbem-27690	281	29	is	be	AUX
fbem-27690	281	30	≤	≤	NUM
fbem-27690	281	31	0.05	0.05	NUM
fbem-27690	281	32	table	table	NOUN
fbem-27690	281	33	9	9	NUM
fbem-27690	281	34	.	.	PUNCT
fbem-27690	281	35	expected	expect	VERB
fbem-27690	281	36	-	-	PUNCT
fbem-27690	281	37	service	service	NOUN
fbem-27690	281	38	quality	quality	NOUN
fbem-27690	281	39	post	post	ADJ
fbem-27690	281	40	-	-	ADJ
fbem-27690	281	41	hoc	hoc	ADJ
fbem-27690	281	42	tests	test	NOUN
fbem-27690	281	43	of	of	ADP
fbem-27690	281	44	anova	anova	X
fbem-27690	281	45	groups	group	NOUN
fbem-27690	281	46	groups	group	NOUN
fbem-27690	281	47	compared	compare	VERB
fbem-27690	281	48	mean	mean	ADJ
fbem-27690	281	49	difference	difference	NOUN
fbem-27690	281	50	standard	standard	NOUN
fbem-27690	281	51	error	error	NOUN
fbem-27690	281	52	sig	sig	NOUN
fbem-27690	281	53	.	.	PUNCT
fbem-27690	282	1	interpretation	interpretation	NOUN
fbem-27690	282	2	decision	decision	NOUN
fbem-27690	282	3	home	home	NOUN
fbem-27690	282	4	delivery	delivery	NOUN
fbem-27690	282	5	self	self	NOUN
fbem-27690	282	6	-	-	PUNCT
fbem-27690	282	7	service	service	NOUN
fbem-27690	282	8	pickup	pickup	NOUN
fbem-27690	282	9	container	container	NOUN
fbem-27690	282	10	.029500	.029500	PROPN
fbem-27690	282	11	*	*	PROPN
fbem-27690	282	12	.013854	.013854	PROPN
fbem-27690	282	13	.036	.036	NUM
fbem-27690	282	14	significantly	significantly	ADV
fbem-27690	282	15	different	different	ADJ
fbem-27690	282	16	reject	reject	VERB
fbem-27690	282	17	null	null	ADJ
fbem-27690	282	18	hypothesis	hypothesis	NOUN
fbem-27690	282	19	post	post	NOUN
fbem-27690	282	20	office	office	PROPN
fbem-27690	282	21	.083250	.083250	PROPN
fbem-27690	282	22	*	*	PROPN
fbem-27690	283	1	.013854	.013854	PROPN
fbem-27690	283	2	.000	.000	NUM
fbem-27690	283	3	self	self	NOUN
fbem-27690	283	4	-	-	PUNCT
fbem-27690	283	5	service	service	NOUN
fbem-27690	283	6	pickup	pickup	NOUN
fbem-27690	283	7	container	container	NOUN
fbem-27690	283	8	home	home	NOUN
fbem-27690	283	9	delivery	delivery	NOUN
fbem-27690	283	10	-.029500	-.029500	PROPN
fbem-27690	284	1	*	*	PUNCT
fbem-27690	284	2	.013854	.013854	PROPN
fbem-27690	284	3	.036	.036	NUM
fbem-27690	284	4	post	post	PROPN
fbem-27690	284	5	office	office	PROPN
fbem-27690	284	6	.053750	.053750	PROPN
fbem-27690	284	7	*	*	PUNCT
fbem-27690	284	8	.013854	.013854	PROPN
fbem-27690	284	9	.000	.000	NUM
fbem-27690	284	10	post	post	PROPN
fbem-27690	284	11	office	office	NOUN
fbem-27690	284	12	home	home	NOUN
fbem-27690	284	13	delivery	delivery	NOUN
fbem-27690	284	14	-.083250	-.083250	PUNCT
fbem-27690	284	15	*	*	PUNCT
fbem-27690	284	16	.013854	.013854	PROPN
fbem-27690	284	17	.000	.000	NUM
fbem-27690	284	18	self	self	NOUN
fbem-27690	284	19	-	-	PUNCT
fbem-27690	284	20	service	service	NOUN
fbem-27690	284	21	pickup	pickup	NOUN
fbem-27690	284	22	container	container	NOUN
fbem-27690	284	23	-.053750	-.053750	NOUN
fbem-27690	284	24	*	*	PUNCT
fbem-27690	284	25	.013854	.013854	PROPN
fbem-27690	284	26	.000	.000	NUM
fbem-27690	284	27	note	note	NOUN
fbem-27690	284	28	:	:	PUNCT
fbem-27690	284	29	the	the	DET
fbem-27690	284	30	level	level	NOUN
fbem-27690	284	31	of	of	ADP
fbem-27690	284	32	significance	significance	NOUN
fbem-27690	284	33	is	be	AUX
fbem-27690	284	34	≤	≤	NUM
fbem-27690	284	35	0.05	0.05	NUM
fbem-27690	284	36	4.4	4.4	NUM
fbem-27690	284	37	.	.	PUNCT
fbem-27690	285	1	current	current	ADJ
fbem-27690	285	2	level	level	NOUN
fbem-27690	285	3	of	of	ADP
fbem-27690	285	4	the	the	DET
fbem-27690	285	5	perceived	perceive	VERB
fbem-27690	285	6	service	service	NOUN
fbem-27690	285	7	quality	quality	NOUN
fbem-27690	285	8	in	in	ADP
fbem-27690	285	9	dongguan	dongguan	PROPN
fbem-27690	285	10	china	china	PROPN
fbem-27690	285	11	table	table	PROPN
fbem-27690	285	12	10	10	NUM
fbem-27690	285	13	.	.	PUNCT
fbem-27690	286	1	current	current	ADJ
fbem-27690	286	2	perceived	perceive	VERB
fbem-27690	286	3	service	service	NOUN
fbem-27690	286	4	quality	quality	NOUN
fbem-27690	286	5	from	from	ADP
fbem-27690	286	6	the	the	DET
fbem-27690	286	7	tangibility	tangibility	NOUN
fbem-27690	286	8	dimension	dimension	NOUN
fbem-27690	286	9	dimension	dimension	NOUN
fbem-27690	286	10	:	:	PUNCT
fbem-27690	286	11	tangibility	tangibility	NOUN
fbem-27690	286	12	home	home	NOUN
fbem-27690	286	13	delivery	delivery	NOUN
fbem-27690	286	14	self	self	NOUN
fbem-27690	286	15	-	-	PUNCT
fbem-27690	286	16	service	service	NOUN
fbem-27690	286	17	pick	pick	VERB
fbem-27690	286	18	up	up	ADP
fbem-27690	286	19	container	container	NOUN
fbem-27690	286	20	post	post	NOUN
fbem-27690	286	21	office	office	NOUN
fbem-27690	286	22	overall	overall	ADJ
fbem-27690	286	23	mean	mean	VERB
fbem-27690	286	24	mea	mea	NOUN
fbem-27690	286	25	n	n	PART
fbem-27690	286	26	interpr	interpr	VERB
fbem-27690	286	27	etation	etation	NOUN
fbem-27690	286	28	mean	mean	NOUN
fbem-27690	286	29	interpret	interpret	VERB
fbem-27690	286	30	ation	ation	PROPN
fbem-27690	286	31	mea	mea	PROPN
fbem-27690	286	32	n	n	PROPN
fbem-27690	286	33	interpr	interpr	PROPN
fbem-27690	286	34	etation	etation	NOUN
fbem-27690	286	35	mea	mea	PROPN
fbem-27690	286	36	n	n	PRON
fbem-27690	286	37	interpret	interpret	VERB
fbem-27690	286	38	ation	ation	PROPN
fbem-27690	286	39	a1	a1	PROPN
fbem-27690	286	40	:	:	PUNCT
fbem-27690	286	41	the	the	DET
fbem-27690	286	42	location	location	NOUN
fbem-27690	286	43	of	of	ADP
fbem-27690	286	44	stores	store	NOUN
fbem-27690	286	45	is	be	AUX
fbem-27690	286	46	strategically	strategically	ADV
fbem-27690	286	47	positioned	positioned	ADJ
fbem-27690	286	48	to	to	PART
fbem-27690	286	49	enhance	enhance	VERB
fbem-27690	286	50	accessibility	accessibility	NOUN
fbem-27690	286	51	and	and	CCONJ
fbem-27690	286	52	convenience	convenience	NOUN
fbem-27690	286	53	.	.	PUNCT
fbem-27690	287	1	3.37	3.37	NUM
fbem-27690	287	2	ms	ms	NOUN
fbem-27690	287	3	3.38	3.38	NUM
fbem-27690	287	4	ms	ms	NOUN
fbem-27690	287	5	3.23	3.23	NUM
fbem-27690	287	6	ms	ms	PROPN
fbem-27690	287	7	3.33	3.33	NUM
fbem-27690	287	8	ms	ms	PROPN
fbem-27690	287	9	a2	a2	PROPN
fbem-27690	287	10	:	:	PUNCT
fbem-27690	287	11	the	the	DET
fbem-27690	287	12	facilities	facility	NOUN
fbem-27690	287	13	are	be	AUX
fbem-27690	287	14	fully	fully	ADV
fbem-27690	287	15	equipped	equip	VERB
fbem-27690	287	16	and	and	CCONJ
fbem-27690	287	17	operate	operate	VERB
fbem-27690	287	18	efficiently	efficiently	ADV
fbem-27690	287	19	.	.	PUNCT
fbem-27690	288	1	3.34	3.34	NUM
fbem-27690	288	2	ms	ms	NOUN
fbem-27690	288	3	3.42	3.42	NUM
fbem-27690	288	4	s	s	NOUN
fbem-27690	288	5	3.22	3.22	NUM
fbem-27690	288	6	ms	ms	NOUN
fbem-27690	288	7	3.33	3.33	NUM
fbem-27690	288	8	ms	ms	PROPN
fbem-27690	288	9	a3	a3	NOUN
fbem-27690	288	10	:	:	PUNCT
fbem-27690	288	11	the	the	DET
fbem-27690	288	12	organization	organization	NOUN
fbem-27690	288	13	of	of	ADP
fbem-27690	288	14	shelves	shelf	NOUN
fbem-27690	288	15	and	and	CCONJ
fbem-27690	288	16	products	product	NOUN
fbem-27690	288	17	is	be	AUX
fbem-27690	288	18	orderly	orderly	ADJ
fbem-27690	288	19	and	and	CCONJ
fbem-27690	288	20	systematic	systematic	ADJ
fbem-27690	288	21	.	.	PUNCT
fbem-27690	289	1	3.40	3.40	NUM
fbem-27690	289	2	s	s	NOUN
fbem-27690	289	3	3.39	3.39	NUM
fbem-27690	289	4	ms	ms	NOUN
fbem-27690	289	5	3.24	3.24	NUM
fbem-27690	289	6	ms	ms	PROPN
fbem-27690	289	7	3.34	3.34	NUM
fbem-27690	289	8	ms	ms	PROPN
fbem-27690	289	9	a4	a4	PROPN
fbem-27690	289	10	:	:	PUNCT
fbem-27690	289	11	the	the	DET
fbem-27690	289	12	store	store	NOUN
fbem-27690	289	13	environment	environment	NOUN
fbem-27690	289	14	maintains	maintain	VERB
fbem-27690	289	15	a	a	DET
fbem-27690	289	16	high	high	ADJ
fbem-27690	289	17	standard	standard	NOUN
fbem-27690	289	18	of	of	ADP
fbem-27690	289	19	cleanliness	cleanliness	NOUN
fbem-27690	289	20	and	and	CCONJ
fbem-27690	289	21	spaciousness	spaciousness	NOUN
fbem-27690	289	22	.	.	PUNCT
fbem-27690	290	1	3.40	3.40	NUM
fbem-27690	290	2	ms	ms	NOUN
fbem-27690	290	3	3.43	3.43	NUM
fbem-27690	290	4	s	s	NOUN
fbem-27690	290	5	3.27	3.27	NUM
fbem-27690	290	6	ms	ms	NOUN
fbem-27690	290	7	3.37	3.37	NUM
fbem-27690	290	8	ms	ms	PROPN
fbem-27690	290	9	a5	a5	PROPN
fbem-27690	290	10	:	:	PUNCT
fbem-27690	290	11	the	the	DET
fbem-27690	290	12	staff	staff	NOUN
fbem-27690	290	13	are	be	AUX
fbem-27690	290	14	consistently	consistently	ADV
fbem-27690	290	15	uniform	uniform	ADJ
fbem-27690	290	16	,	,	PUNCT
fbem-27690	290	17	clean	clean	ADJ
fbem-27690	290	18	,	,	PUNCT
fbem-27690	290	19	and	and	CCONJ
fbem-27690	290	20	presentable	presentable	ADJ
fbem-27690	290	21	.	.	PUNCT
fbem-27690	291	1	3.45	3.45	NUM
fbem-27690	291	2	s	s	NOUN
fbem-27690	291	3	3.42	3.42	NUM
fbem-27690	291	4	s	s	NOUN
fbem-27690	291	5	3.27	3.27	NUM
fbem-27690	291	6	ms	ms	NOUN
fbem-27690	291	7	3.38	3.38	NUM
fbem-27690	291	8	ms	ms	NOUN
fbem-27690	291	9	composite	composite	ADJ
fbem-27690	291	10	mean	mean	NOUN
fbem-27690	291	11	3.39	3.39	NUM
fbem-27690	291	12	ms	ms	NOUN
fbem-27690	291	13	3.41	3.41	NUM
fbem-27690	291	14	s	s	PROPN
fbem-27690	291	15	3.24	3.24	NUM
fbem-27690	291	16	ms	ms	NOUN
fbem-27690	291	17	3.35	3.35	NUM
fbem-27690	291	18	ms	ms	NOUN
fbem-27690	291	19	on	on	ADP
fbem-27690	291	20	the	the	DET
fbem-27690	291	21	tangibility	tangibility	NOUN
fbem-27690	291	22	dimension	dimension	NOUN
fbem-27690	291	23	,	,	PUNCT
fbem-27690	291	24	the	the	DET
fbem-27690	291	25	actual	actual	ADJ
fbem-27690	291	26	level	level	NOUN
fbem-27690	291	27	of	of	ADP
fbem-27690	291	28	customer	customer	NOUN
fbem-27690	291	29	perception	perception	NOUN
fbem-27690	291	30	of	of	ADP
fbem-27690	291	31	dongguan	dongguan	PROPN
fbem-27690	291	32	terminal	terminal	PROPN
fbem-27690	291	33	logistics	logistic	NOUN
fbem-27690	291	34	is	be	AUX
fbem-27690	291	35	only	only	ADV
fbem-27690	291	36	moderately	moderately	ADV
fbem-27690	291	37	satisfied	satisfied	ADJ
fbem-27690	291	38	,	,	PUNCT
fbem-27690	291	39	with	with	ADP
fbem-27690	291	40	a	a	DET
fbem-27690	291	41	score	score	NOUN
fbem-27690	291	42	of	of	ADP
fbem-27690	291	43	3.35	3.35	NUM
fbem-27690	291	44	.	.	PUNCT
fbem-27690	292	1	with	with	ADP
fbem-27690	292	2	a5	a5	PROPN
fbem-27690	292	3	(	(	PUNCT
fbem-27690	292	4	the	the	DET
fbem-27690	292	5	staff	staff	NOUN
fbem-27690	292	6	are	be	AUX
fbem-27690	292	7	consistently	consistently	ADV
fbem-27690	292	8	uniform	uniform	ADJ
fbem-27690	292	9	,	,	PUNCT
fbem-27690	292	10	clean	clean	ADJ
fbem-27690	292	11	,	,	PUNCT
fbem-27690	292	12	and	and	CCONJ
fbem-27690	292	13	presentable	presentable	ADJ
fbem-27690	292	14	)	)	PUNCT
fbem-27690	292	15	scoring	score	VERB
fbem-27690	292	16	the	the	DET
fbem-27690	292	17	highest	high	ADJ
fbem-27690	292	18	at	at	ADP
fbem-27690	292	19	3.38	3.38	NUM
fbem-27690	292	20	,	,	PUNCT
fbem-27690	292	21	a1	a1	NOUN
fbem-27690	292	22	(	(	PUNCT
fbem-27690	292	23	the	the	DET
fbem-27690	292	24	location	location	NOUN
fbem-27690	292	25	of	of	ADP
fbem-27690	292	26	stores	store	NOUN
fbem-27690	292	27	is	be	AUX
fbem-27690	292	28	strategically	strategically	ADV
fbem-27690	292	29	positioned	positioned	ADJ
fbem-27690	292	30	to	to	PART
fbem-27690	292	31	enhance	enhance	VERB
fbem-27690	292	32	accessibility	accessibility	NOUN
fbem-27690	292	33	and	and	CCONJ
fbem-27690	292	34	convenience	convenience	NOUN
fbem-27690	292	35	)	)	PUNCT
fbem-27690	292	36	and	and	CCONJ
fbem-27690	292	37	a2	a2	PROPN
fbem-27690	292	38	(	(	PUNCT
fbem-27690	292	39	the	the	DET
fbem-27690	292	40	facilities	facility	NOUN
fbem-27690	292	41	are	be	AUX
fbem-27690	292	42	fully	fully	ADV
fbem-27690	292	43	equipped	equip	VERB
fbem-27690	292	44	and	and	CCONJ
fbem-27690	292	45	operate	operate	VERB
fbem-27690	292	46	efficiently	efficiently	ADV
fbem-27690	292	47	)	)	PUNCT
fbem-27690	292	48	were	be	AUX
fbem-27690	292	49	scoring	scoring	AUX
fbem-27690	292	50	tied	tie	VERB
fbem-27690	292	51	for	for	ADP
fbem-27690	292	52	the	the	DET
fbem-27690	292	53	lowest	low	ADJ
fbem-27690	292	54	at	at	ADP
fbem-27690	292	55	only	only	ADV
fbem-27690	292	56	3.33	3.33	NUM
fbem-27690	292	57	,	,	PUNCT
fbem-27690	292	58	indicating	indicate	VERB
fbem-27690	292	59	that	that	SCONJ
fbem-27690	292	60	customers	customer	NOUN
fbem-27690	292	61	were	be	AUX
fbem-27690	292	62	more	more	ADV
fbem-27690	292	63	satisfied	satisfied	ADJ
fbem-27690	292	64	with	with	ADP
fbem-27690	292	65	the	the	DET
fbem-27690	292	66	image	image	NOUN
fbem-27690	292	67	of	of	ADP
fbem-27690	292	68	the	the	DET
fbem-27690	292	69	staff	staff	NOUN
fbem-27690	292	70	,	,	PUNCT
fbem-27690	292	71	but	but	CCONJ
fbem-27690	292	72	less	less	ADV
fbem-27690	292	73	satisfied	satisfied	ADJ
fbem-27690	292	74	with	with	ADP
fbem-27690	292	75	the	the	DET
fbem-27690	292	76	location	location	NOUN
fbem-27690	292	77	of	of	ADP
fbem-27690	292	78	stores	store	NOUN
fbem-27690	292	79	and	and	CCONJ
fbem-27690	292	80	the	the	DET
fbem-27690	292	81	facilities	facility	NOUN
fbem-27690	292	82	.	.	PUNCT
fbem-27690	293	1	among	among	ADP
fbem-27690	293	2	the	the	DET
fbem-27690	293	3	three	three	NUM
fbem-27690	293	4	groups	group	NOUN
fbem-27690	293	5	of	of	ADP
fbem-27690	293	6	customers	customer	NOUN
fbem-27690	293	7	'	'	PART
fbem-27690	293	8	perceived	perceive	VERB
fbem-27690	293	9	service	service	NOUN
fbem-27690	293	10	level	level	NOUN
fbem-27690	293	11	,	,	PUNCT
fbem-27690	293	12	the	the	DET
fbem-27690	293	13	highest	highest	ADV
fbem-27690	293	14	perceived	perceive	VERB
fbem-27690	293	15	service	service	NOUN
fbem-27690	293	16	quality	quality	NOUN
fbem-27690	293	17	of	of	ADP
fbem-27690	293	18	customers	customer	NOUN
fbem-27690	293	19	choosing	choose	VERB
fbem-27690	293	20	home	home	NOUN
fbem-27690	293	21	delivery	delivery	NOUN
fbem-27690	293	22	was	be	AUX
fbem-27690	293	23	a5	a5	PROPN
fbem-27690	293	24	(	(	PUNCT
fbem-27690	293	25	the	the	DET
fbem-27690	293	26	staff	staff	NOUN
fbem-27690	293	27	are	be	AUX
fbem-27690	293	28	consistently	consistently	ADV
fbem-27690	293	29	uniform	uniform	ADJ
fbem-27690	293	30	,	,	PUNCT
fbem-27690	293	31	clean	clean	ADJ
fbem-27690	293	32	,	,	PUNCT
fbem-27690	293	33	and	and	CCONJ
fbem-27690	293	34	presentable	presentable	ADJ
fbem-27690	293	35	)	)	PUNCT
fbem-27690	293	36	,	,	PUNCT
fbem-27690	293	37	with	with	ADP
fbem-27690	293	38	a	a	DET
fbem-27690	293	39	score	score	NOUN
fbem-27690	293	40	of	of	ADP
fbem-27690	293	41	3.45	3.45	NUM
fbem-27690	293	42	.	.	PUNCT
fbem-27690	294	1	the	the	DET
fbem-27690	294	2	lowest	low	ADJ
fbem-27690	294	3	perceived	perceive	VERB
fbem-27690	294	4	service	service	NOUN
fbem-27690	294	5	level	level	NOUN
fbem-27690	294	6	is	be	AUX
fbem-27690	294	7	a2	a2	PROPN
fbem-27690	294	8	(	(	PUNCT
fbem-27690	294	9	the	the	DET
fbem-27690	294	10	facilities	facility	NOUN
fbem-27690	294	11	are	be	AUX
fbem-27690	294	12	fully	fully	ADV
fbem-27690	294	13	equipped	equip	VERB
fbem-27690	294	14	and	and	CCONJ
fbem-27690	294	15	operate	operate	VERB
fbem-27690	294	16	efficiently	efficiently	ADV
fbem-27690	294	17	)	)	PUNCT
fbem-27690	294	18	,	,	PUNCT
fbem-27690	294	19	with	with	ADP
fbem-27690	294	20	a	a	DET
fbem-27690	294	21	score	score	NOUN
fbem-27690	294	22	of	of	ADP
fbem-27690	294	23	3.34	3.34	NUM
fbem-27690	294	24	.	.	PUNCT
fbem-27690	295	1	the	the	DET
fbem-27690	295	2	highest	highest	ADV
fbem-27690	295	3	perceived	perceive	VERB
fbem-27690	295	4	level	level	NOUN
fbem-27690	295	5	of	of	ADP
fbem-27690	295	6	service	service	NOUN
fbem-27690	295	7	for	for	ADP
fbem-27690	295	8	customers	customer	NOUN
fbem-27690	295	9	choosing	choose	VERB
fbem-27690	295	10	the	the	DET
fbem-27690	295	11	selfservice	selfservice	NOUN
fbem-27690	295	12	pick	pick	VERB
fbem-27690	295	13	up	up	ADP
fbem-27690	295	14	container	container	NOUN
fbem-27690	295	15	is	be	AUX
fbem-27690	295	16	a4	a4	NOUN
fbem-27690	295	17	(	(	PUNCT
fbem-27690	295	18	the	the	DET
fbem-27690	295	19	store	store	NOUN
fbem-27690	295	20	environment	environment	NOUN
fbem-27690	295	21	maintains	maintain	VERB
fbem-27690	295	22	a	a	DET
fbem-27690	295	23	high	high	ADJ
fbem-27690	295	24	standard	standard	NOUN
fbem-27690	295	25	of	of	ADP
fbem-27690	295	26	cleanliness	cleanliness	NOUN
fbem-27690	295	27	and	and	CCONJ
fbem-27690	295	28	spaciousness	spaciousness	NOUN
fbem-27690	295	29	)	)	PUNCT
fbem-27690	295	30	with	with	ADP
fbem-27690	295	31	a	a	DET
fbem-27690	295	32	score	score	NOUN
fbem-27690	295	33	of	of	ADP
fbem-27690	295	34	3.43	3.43	NUM
fbem-27690	295	35	,	,	PUNCT
fbem-27690	295	36	the	the	DET
fbem-27690	295	37	lowest	lowest	ADV
fbem-27690	295	38	perceived	perceive	VERB
fbem-27690	295	39	level	level	NOUN
fbem-27690	295	40	of	of	ADP
fbem-27690	295	41	service	service	NOUN
fbem-27690	295	42	is	be	AUX
fbem-27690	295	43	a1	a1	NOUN
fbem-27690	295	44	(	(	PUNCT
fbem-27690	295	45	the	the	DET
fbem-27690	295	46	location	location	NOUN
fbem-27690	295	47	of	of	ADP
fbem-27690	295	48	stores	store	NOUN
fbem-27690	295	49	is	be	AUX
fbem-27690	295	50	strategically	strategically	ADV
fbem-27690	295	51	positioned	positioned	ADJ
fbem-27690	295	52	to	to	PART
fbem-27690	295	53	enhance	enhance	VERB
fbem-27690	295	54	accessibility	accessibility	NOUN
fbem-27690	295	55	and	and	CCONJ
fbem-27690	295	56	convenience	convenience	NOUN
fbem-27690	295	57	)	)	PUNCT
fbem-27690	295	58	with	with	ADP
fbem-27690	295	59	a	a	DET
fbem-27690	295	60	score	score	NOUN
fbem-27690	295	61	of	of	ADP
fbem-27690	295	62	3.38.the	3.38.the	DET
fbem-27690	295	63	highest	high	ADJ
fbem-27690	295	64	level	level	NOUN
fbem-27690	295	65	of	of	ADP
fbem-27690	295	66	service	service	NOUN
fbem-27690	295	67	perceived	perceive	VERB
fbem-27690	295	68	by	by	ADP
fbem-27690	295	69	customers	customer	NOUN
fbem-27690	295	70	choosing	choose	VERB
fbem-27690	295	71	post	post	NOUN
fbem-27690	295	72	office	office	NOUN
fbem-27690	295	73	is	be	AUX
fbem-27690	295	74	a4	a4	NOUN
fbem-27690	295	75	(	(	PUNCT
fbem-27690	295	76	the	the	DET
fbem-27690	295	77	store	store	NOUN
fbem-27690	295	78	environment	environment	NOUN
fbem-27690	295	79	maintains	maintain	VERB
fbem-27690	295	80	a	a	DET
fbem-27690	295	81	high	high	ADJ
fbem-27690	295	82	standard	standard	NOUN
fbem-27690	295	83	of	of	ADP
fbem-27690	295	84	cleanliness	cleanliness	NOUN
fbem-27690	295	85	and	and	CCONJ
fbem-27690	295	86	spaciousness	spaciousness	NOUN
fbem-27690	295	87	)	)	PUNCT
fbem-27690	295	88	with	with	ADP
fbem-27690	295	89	a	a	DET
fbem-27690	295	90	score	score	NOUN
fbem-27690	295	91	of	of	ADP
fbem-27690	295	92	3.27	3.27	NUM
fbem-27690	295	93	,	,	PUNCT
fbem-27690	295	94	the	the	DET
fbem-27690	295	95	lowest	low	ADJ
fbem-27690	295	96	level	level	NOUN
fbem-27690	295	97	of	of	ADP
fbem-27690	295	98	service	service	NOUN
fbem-27690	295	99	perceived	perceive	VERB
fbem-27690	295	100	is	be	AUX
fbem-27690	295	101	a2	a2	PROPN
fbem-27690	295	102	(	(	PUNCT
fbem-27690	295	103	the	the	DET
fbem-27690	295	104	facilities	facility	NOUN
fbem-27690	295	105	are	be	AUX
fbem-27690	295	106	fully	fully	ADV
fbem-27690	295	107	equipped	equip	VERB
fbem-27690	295	108	and	and	CCONJ
fbem-27690	295	109	operate	operate	VERB
fbem-27690	295	110	efficiently	efficiently	ADV
fbem-27690	295	111	)	)	PUNCT
fbem-27690	295	112	,	,	PUNCT
fbem-27690	295	113	with	with	ADP
fbem-27690	295	114	a	a	DET
fbem-27690	295	115	score	score	NOUN
fbem-27690	295	116	of	of	ADP
fbem-27690	295	117	3.22	3.22	NUM
fbem-27690	295	118	.	.	PUNCT
fbem-27690	296	1	the	the	DET
fbem-27690	296	2	analysis	analysis	NOUN
fbem-27690	296	3	showed	show	VERB
fbem-27690	296	4	that	that	SCONJ
fbem-27690	296	5	customers	customer	NOUN
fbem-27690	296	6	who	who	PRON
fbem-27690	296	7	choose	choose	VERB
fbem-27690	296	8	home	home	NOUN
fbem-27690	296	9	delivery	delivery	NOUN
fbem-27690	296	10	and	and	CCONJ
fbem-27690	296	11	post	post	NOUN
fbem-27690	296	12	office	office	NOUN
fbem-27690	296	13	were	be	AUX
fbem-27690	296	14	not	not	PART
fbem-27690	296	15	satisfied	satisfied	ADJ
fbem-27690	296	16	enough	enough	ADV
fbem-27690	296	17	with	with	ADP
fbem-27690	296	18	the	the	DET
fbem-27690	296	19	completeness	completeness	NOUN
fbem-27690	296	20	of	of	ADP
fbem-27690	296	21	the	the	DET
fbem-27690	296	22	facilities	facility	NOUN
fbem-27690	296	23	,	,	PUNCT
fbem-27690	296	24	and	and	CCONJ
fbem-27690	296	25	those	those	PRON
fbem-27690	296	26	who	who	PRON
fbem-27690	296	27	choose	choose	VERB
fbem-27690	296	28	selfservice	selfservice	NOUN
fbem-27690	296	29	pick	pick	VERB
fbem-27690	296	30	up	up	ADP
fbem-27690	296	31	container	container	NOUN
fbem-27690	296	32	were	be	AUX
fbem-27690	296	33	not	not	PART
fbem-27690	296	34	satisfied	satisfied	ADJ
fbem-27690	296	35	enough	enough	ADV
fbem-27690	296	36	with	with	ADP
fbem-27690	296	37	the	the	DET
fbem-27690	296	38	distribution	distribution	NOUN
fbem-27690	296	39	of	of	ADP
fbem-27690	296	40	the	the	DET
fbem-27690	296	41	outlets	outlet	NOUN
fbem-27690	296	42	.	.	PUNCT
fbem-27690	297	1	customers	customer	NOUN
fbem-27690	297	2	choosing	choose	VERB
fbem-27690	297	3	post	post	NOUN
fbem-27690	297	4	offices	office	NOUN
fbem-27690	297	5	had	have	VERB
fbem-27690	297	6	the	the	DET
fbem-27690	297	7	lowest	low	ADJ
fbem-27690	297	8	overall	overall	ADJ
fbem-27690	297	9	scores	score	NOUN
fbem-27690	297	10	.	.	PUNCT
fbem-27690	298	1	liu	liu	PROPN
fbem-27690	298	2	,	,	PUNCT
fbem-27690	298	3	dan	dan	PROPN
fbem-27690	298	4	,	,	PUNCT
fbem-27690	298	5	&	&	CCONJ
fbem-27690	298	6	ma	ma	PROPN
fbem-27690	298	7	(	(	PUNCT
fbem-27690	298	8	2020	2020	NUM
fbem-27690	298	9	)	)	PUNCT
fbem-27690	298	10	showed	show	VERB
fbem-27690	298	11	that	that	SCONJ
fbem-27690	298	12	the	the	DET
fbem-27690	298	13	reasonableness	reasonableness	NOUN
fbem-27690	298	14	of	of	ADP
fbem-27690	298	15	the	the	DET
fbem-27690	298	16	distribution	distribution	NOUN
fbem-27690	298	17	of	of	ADP
fbem-27690	298	18	self	self	NOUN
fbem-27690	298	19	-	-	PUNCT
fbem-27690	298	20	service	service	NOUN
fbem-27690	298	21	pick	pick	VERB
fbem-27690	298	22	up	up	ADP
fbem-27690	298	23	container	container	NOUN
fbem-27690	298	24	facilities	facility	NOUN
fbem-27690	298	25	and	and	CCONJ
fbem-27690	298	26	post	post	NOUN
fbem-27690	298	27	offices	office	NOUN
fbem-27690	298	28	and	and	CCONJ
fbem-27690	298	29	the	the	DET
fbem-27690	298	30	density	density	NOUN
fbem-27690	298	31	of	of	ADP
fbem-27690	298	32	their	their	PRON
fbem-27690	298	33	distribution	distribution	NOUN
fbem-27690	298	34	directly	directly	ADV
fbem-27690	298	35	affect	affect	VERB
fbem-27690	298	36	the	the	DET
fbem-27690	298	37	customers	customer	NOUN
fbem-27690	298	38	'	'	PART
fbem-27690	298	39	perception	perception	NOUN
fbem-27690	298	40	of	of	ADP
fbem-27690	298	41	the	the	DET
fbem-27690	298	42	convenience	convenience	NOUN
fbem-27690	298	43	of	of	ADP
fbem-27690	298	44	their	their	PRON
fbem-27690	298	45	use	use	NOUN
fbem-27690	298	46	,	,	PUNCT
fbem-27690	298	47	and	and	CCONJ
fbem-27690	298	48	that	that	SCONJ
fbem-27690	298	49	the	the	DET
fbem-27690	298	50	convenience	convenience	NOUN
fbem-27690	298	51	of	of	ADP
fbem-27690	298	52	the	the	DET
fbem-27690	298	53	317	317	NUM
fbem-27690	298	54	location	location	NOUN
fbem-27690	298	55	is	be	AUX
fbem-27690	298	56	an	an	DET
fbem-27690	298	57	important	important	ADJ
fbem-27690	298	58	factor	factor	NOUN
fbem-27690	298	59	in	in	ADP
fbem-27690	298	60	the	the	DET
fbem-27690	298	61	users	user	NOUN
fbem-27690	298	62	'	'	PART
fbem-27690	298	63	choice	choice	NOUN
fbem-27690	298	64	of	of	ADP
fbem-27690	298	65	the	the	DET
fbem-27690	298	66	three	three	NUM
fbem-27690	298	67	different	different	ADJ
fbem-27690	298	68	types	type	NOUN
fbem-27690	298	69	of	of	ADP
fbem-27690	298	70	services	service	NOUN
fbem-27690	298	71	.	.	PUNCT
fbem-27690	299	1	customers	customer	NOUN
fbem-27690	299	2	generally	generally	ADV
fbem-27690	299	3	tend	tend	VERB
fbem-27690	299	4	to	to	PART
fbem-27690	299	5	choose	choose	VERB
fbem-27690	299	6	express	express	ADJ
fbem-27690	299	7	containers	container	NOUN
fbem-27690	299	8	that	that	PRON
fbem-27690	299	9	are	be	AUX
fbem-27690	299	10	closer	close	ADJ
fbem-27690	299	11	to	to	ADP
fbem-27690	299	12	their	their	PRON
fbem-27690	299	13	residence	residence	NOUN
fbem-27690	299	14	or	or	CCONJ
fbem-27690	299	15	office	office	NOUN
fbem-27690	299	16	,	,	PUNCT
fbem-27690	299	17	while	while	SCONJ
fbem-27690	299	18	they	they	PRON
fbem-27690	299	19	may	may	AUX
fbem-27690	299	20	choose	choose	VERB
fbem-27690	299	21	home	home	NOUN
fbem-27690	299	22	delivery	delivery	NOUN
fbem-27690	299	23	or	or	CCONJ
fbem-27690	299	24	post	post	VERB
fbem-27690	299	25	office	office	NOUN
fbem-27690	299	26	pick	pick	VERB
fbem-27690	299	27	up	up	ADP
fbem-27690	299	28	if	if	SCONJ
fbem-27690	299	29	the	the	DET
fbem-27690	299	30	express	express	ADJ
fbem-27690	299	31	container	container	NOUN
fbem-27690	299	32	deployment	deployment	NOUN
fbem-27690	299	33	is	be	AUX
fbem-27690	299	34	farther	far	ADV
fbem-27690	299	35	away	away	ADV
fbem-27690	299	36	.	.	PUNCT
fbem-27690	300	1	when	when	SCONJ
fbem-27690	300	2	choosing	choose	VERB
fbem-27690	300	3	courier	courier	NOUN
fbem-27690	300	4	services	service	NOUN
fbem-27690	300	5	,	,	PUNCT
fbem-27690	300	6	customers	customer	NOUN
fbem-27690	300	7	are	be	AUX
fbem-27690	300	8	mainly	mainly	ADV
fbem-27690	300	9	concerned	concerned	ADJ
fbem-27690	300	10	about	about	ADP
fbem-27690	300	11	the	the	DET
fbem-27690	300	12	following	follow	VERB
fbem-27690	300	13	aspects	aspect	NOUN
fbem-27690	300	14	:	:	PUNCT
fbem-27690	300	15	first	first	ADV
fbem-27690	300	16	,	,	PUNCT
fbem-27690	300	17	the	the	DET
fbem-27690	300	18	completeness	completeness	NOUN
fbem-27690	300	19	of	of	ADP
fbem-27690	300	20	facilities	facility	NOUN
fbem-27690	300	21	,	,	PUNCT
fbem-27690	300	22	including	include	VERB
fbem-27690	300	23	service	service	NOUN
fbem-27690	300	24	efficiency	efficiency	NOUN
fbem-27690	300	25	,	,	PUNCT
fbem-27690	300	26	hardware	hardware	NOUN
fbem-27690	300	27	modernization	modernization	NOUN
fbem-27690	300	28	and	and	CCONJ
fbem-27690	300	29	ease	ease	NOUN
fbem-27690	300	30	of	of	ADP
fbem-27690	300	31	operation	operation	NOUN
fbem-27690	300	32	;	;	PUNCT
fbem-27690	300	33	and	and	CCONJ
fbem-27690	300	34	second	second	ADV
fbem-27690	300	35	,	,	PUNCT
fbem-27690	300	36	the	the	DET
fbem-27690	300	37	geographical	geographical	ADJ
fbem-27690	300	38	distribution	distribution	NOUN
fbem-27690	300	39	and	and	CCONJ
fbem-27690	300	40	density	density	NOUN
fbem-27690	300	41	of	of	ADP
fbem-27690	300	42	outlets	outlet	NOUN
fbem-27690	300	43	,	,	PUNCT
fbem-27690	300	44	which	which	PRON
fbem-27690	300	45	determines	determine	VERB
fbem-27690	300	46	the	the	DET
fbem-27690	300	47	geographic	geographic	ADJ
fbem-27690	300	48	convenience	convenience	NOUN
fbem-27690	300	49	of	of	ADP
fbem-27690	300	50	services	service	NOUN
fbem-27690	300	51	.	.	PUNCT
fbem-27690	301	1	the	the	DET
fbem-27690	301	2	performance	performance	NOUN
fbem-27690	301	3	of	of	ADP
fbem-27690	301	4	different	different	ADJ
fbem-27690	301	5	service	service	NOUN
fbem-27690	301	6	forms	form	NOUN
fbem-27690	301	7	in	in	ADP
fbem-27690	301	8	these	these	DET
fbem-27690	301	9	aspects	aspect	NOUN
fbem-27690	301	10	directly	directly	ADV
fbem-27690	301	11	affects	affect	VERB
fbem-27690	301	12	users	user	NOUN
fbem-27690	301	13	'	'	PART
fbem-27690	301	14	satisfaction	satisfaction	NOUN
fbem-27690	301	15	and	and	CCONJ
fbem-27690	301	16	preferences	preference	NOUN
fbem-27690	301	17	.	.	PUNCT
fbem-27690	302	1	table	table	NOUN
fbem-27690	302	2	11	11	NUM
fbem-27690	302	3	.	.	PUNCT
fbem-27690	303	1	current	current	ADJ
fbem-27690	303	2	perceived	perceive	VERB
fbem-27690	303	3	service	service	NOUN
fbem-27690	303	4	quality	quality	NOUN
fbem-27690	303	5	from	from	ADP
fbem-27690	303	6	the	the	DET
fbem-27690	303	7	reliability	reliability	NOUN
fbem-27690	303	8	dimension	dimension	NOUN
fbem-27690	303	9	dimension	dimension	NOUN
fbem-27690	303	10	:	:	PUNCT
fbem-27690	303	11	reliability	reliability	NOUN
fbem-27690	303	12	home	home	NOUN
fbem-27690	303	13	delivery	delivery	NOUN
fbem-27690	303	14	self	self	NOUN
fbem-27690	303	15	-	-	PUNCT
fbem-27690	303	16	service	service	NOUN
fbem-27690	303	17	pick	pick	VERB
fbem-27690	303	18	up	up	ADP
fbem-27690	303	19	container	container	NOUN
fbem-27690	303	20	post	post	NOUN
fbem-27690	303	21	office	office	NOUN
fbem-27690	304	1	overall	overall	ADJ
fbem-27690	304	2	mean	mean	NOUN
fbem-27690	304	3	mean	mean	VERB
fbem-27690	304	4	interpr	interpr	PROPN
fbem-27690	304	5	etation	etation	NOUN
fbem-27690	304	6	mean	mean	NOUN
fbem-27690	304	7	interpret	interpret	VERB
fbem-27690	304	8	ation	ation	PROPN
fbem-27690	304	9	mea	mea	PROPN
fbem-27690	304	10	n	n	PROPN
fbem-27690	304	11	interpr	interpr	PROPN
fbem-27690	304	12	etation	etation	NOUN
fbem-27690	304	13	mea	mea	PROPN
fbem-27690	304	14	n	n	PRON
fbem-27690	304	15	interpret	interpret	VERB
fbem-27690	304	16	ation	ation	PROPN
fbem-27690	304	17	b1	b1	PROPN
fbem-27690	304	18	:	:	PUNCT
fbem-27690	304	19	the	the	DET
fbem-27690	304	20	accuracy	accuracy	NOUN
fbem-27690	304	21	of	of	ADP
fbem-27690	304	22	services	service	NOUN
fbem-27690	304	23	provided	provide	VERB
fbem-27690	304	24	is	be	AUX
fbem-27690	304	25	consistently	consistently	ADV
fbem-27690	304	26	high	high	ADJ
fbem-27690	304	27	.	.	PUNCT
fbem-27690	305	1	3.27	3.27	NUM
fbem-27690	305	2	ms	ms	PROPN
fbem-27690	305	3	3.29	3.29	NUM
fbem-27690	305	4	ms	ms	PROPN
fbem-27690	305	5	3.32	3.32	NUM
fbem-27690	305	6	ms	ms	PROPN
fbem-27690	305	7	3.30	3.30	NUM
fbem-27690	305	8	ms	ms	PROPN
fbem-27690	305	9	b2	b2	NOUN
fbem-27690	305	10	:	:	PUNCT
fbem-27690	305	11	logistics	logistic	NOUN
fbem-27690	305	12	tracking	track	VERB
fbem-27690	305	13	information	information	NOUN
fbem-27690	305	14	is	be	AUX
fbem-27690	305	15	updated	update	VERB
fbem-27690	305	16	on	on	ADP
fbem-27690	305	17	time	time	NOUN
fbem-27690	305	18	.	.	PUNCT
fbem-27690	306	1	3.40	3.40	NUM
fbem-27690	306	2	ms	ms	NOUN
fbem-27690	306	3	3.21	3.21	NUM
fbem-27690	306	4	ms	ms	PROPN
fbem-27690	306	5	3.25	3.25	NUM
fbem-27690	306	6	ms	ms	PROPN
fbem-27690	306	7	3.29	3.29	NUM
fbem-27690	306	8	ms	ms	PROPN
fbem-27690	306	9	b3	b3	PROPN
fbem-27690	306	10	:	:	PUNCT
fbem-27690	306	11	records	record	NOUN
fbem-27690	306	12	of	of	ADP
fbem-27690	306	13	services	service	NOUN
fbem-27690	306	14	are	be	AUX
fbem-27690	306	15	kept	keep	VERB
fbem-27690	306	16	with	with	ADP
fbem-27690	306	17	a	a	DET
fbem-27690	306	18	high	high	ADJ
fbem-27690	306	19	degree	degree	NOUN
fbem-27690	306	20	of	of	ADP
fbem-27690	306	21	accuracy	accuracy	NOUN
fbem-27690	306	22	.	.	PUNCT
fbem-27690	307	1	3.29	3.29	NUM
fbem-27690	307	2	ms	ms	NOUN
fbem-27690	307	3	3.26	3.26	NUM
fbem-27690	307	4	ms	ms	NOUN
fbem-27690	307	5	3.37	3.37	NUM
fbem-27690	307	6	ms	ms	NOUN
fbem-27690	307	7	3.31	3.31	NUM
fbem-27690	307	8	ms	ms	NOUN
fbem-27690	307	9	b4	b4	PROPN
fbem-27690	307	10	:	:	PUNCT
fbem-27690	307	11	couriers	courier	NOUN
fbem-27690	307	12	exhibit	exhibit	VERB
fbem-27690	307	13	strong	strong	ADJ
fbem-27690	307	14	organizational	organizational	ADJ
fbem-27690	307	15	skills	skill	NOUN
fbem-27690	307	16	and	and	CCONJ
fbem-27690	307	17	professional	professional	ADJ
fbem-27690	307	18	qualities	quality	NOUN
fbem-27690	307	19	essential	essential	ADJ
fbem-27690	307	20	for	for	ADP
fbem-27690	307	21	their	their	PRON
fbem-27690	307	22	role	role	NOUN
fbem-27690	307	23	.	.	PUNCT
fbem-27690	308	1	3.36	3.36	NUM
fbem-27690	308	2	ms	ms	NOUN
fbem-27690	308	3	3.32	3.32	NUM
fbem-27690	308	4	ms	ms	PROPN
fbem-27690	308	5	3.26	3.26	NUM
fbem-27690	308	6	ms	ms	NOUN
fbem-27690	308	7	3.31	3.31	NUM
fbem-27690	308	8	ms	ms	PROPN
fbem-27690	308	9	b5	b5	PROPN
fbem-27690	308	10	:	:	PUNCT
fbem-27690	308	11	issues	issue	NOUN
fbem-27690	308	12	related	relate	VERB
fbem-27690	308	13	to	to	PART
fbem-27690	308	14	lost	lose	VERB
fbem-27690	308	15	or	or	CCONJ
fbem-27690	308	16	damaged	damage	VERB
fbem-27690	308	17	goods	good	NOUN
fbem-27690	308	18	are	be	AUX
fbem-27690	308	19	resolved	resolve	VERB
fbem-27690	308	20	promptly	promptly	ADV
fbem-27690	308	21	,	,	PUNCT
fbem-27690	308	22	including	include	VERB
fbem-27690	308	23	compensation	compensation	NOUN
fbem-27690	308	24	where	where	SCONJ
fbem-27690	308	25	necessary	necessary	ADJ
fbem-27690	308	26	.	.	PUNCT
fbem-27690	309	1	3.40	3.40	NUM
fbem-27690	309	2	ms	ms	NOUN
fbem-27690	309	3	3.28	3.28	NUM
fbem-27690	309	4	ms	ms	NOUN
fbem-27690	309	5	3.24	3.24	NUM
fbem-27690	309	6	ms	ms	NOUN
fbem-27690	309	7	3.31	3.31	NUM
fbem-27690	309	8	ms	ms	PROPN
fbem-27690	309	9	b6	b6	NOUN
fbem-27690	309	10	:	:	PUNCT
fbem-27690	309	11	green	green	ADJ
fbem-27690	309	12	and	and	CCONJ
fbem-27690	309	13	non	non	ADJ
fbem-27690	309	14	-	-	ADJ
fbem-27690	309	15	polluting	polluting	ADJ
fbem-27690	309	16	packaging	packaging	NOUN
fbem-27690	309	17	materials	material	NOUN
fbem-27690	309	18	are	be	AUX
fbem-27690	309	19	utilized	utilize	VERB
fbem-27690	309	20	.	.	PUNCT
fbem-27690	310	1	3.30	3.30	NUM
fbem-27690	310	2	ms	ms	NOUN
fbem-27690	310	3	3.23	3.23	NUM
fbem-27690	310	4	ms	ms	NOUN
fbem-27690	310	5	3.23	3.23	NUM
fbem-27690	310	6	ms	ms	PROPN
fbem-27690	310	7	3.25	3.25	NUM
fbem-27690	310	8	ms	ms	PROPN
fbem-27690	310	9	b7	b7	PROPN
fbem-27690	310	10	:	:	PUNCT
fbem-27690	310	11	there	there	PRON
fbem-27690	310	12	is	be	VERB
fbem-27690	310	13	trust	trust	NOUN
fbem-27690	310	14	in	in	ADP
fbem-27690	310	15	the	the	DET
fbem-27690	310	16	identity	identity	NOUN
fbem-27690	310	17	and	and	CCONJ
fbem-27690	310	18	integrity	integrity	NOUN
fbem-27690	310	19	of	of	ADP
fbem-27690	310	20	distribution	distribution	NOUN
fbem-27690	310	21	personnel	personnel	NOUN
fbem-27690	310	22	.	.	PUNCT
fbem-27690	311	1	3.31	3.31	NUM
fbem-27690	311	2	ms	ms	NOUN
fbem-27690	311	3	3.28	3.28	NUM
fbem-27690	311	4	ms	ms	PROPN
fbem-27690	311	5	3.33	3.33	NUM
fbem-27690	311	6	ms	ms	NOUN
fbem-27690	311	7	3.31	3.31	NUM
fbem-27690	311	8	ms	ms	PROPN
fbem-27690	311	9	b8	b8	PROPN
fbem-27690	311	10	:	:	PUNCT
fbem-27690	311	11	holiday	holiday	NOUN
fbem-27690	311	12	products	product	NOUN
fbem-27690	311	13	are	be	AUX
fbem-27690	311	14	delivered	deliver	VERB
fbem-27690	311	15	without	without	ADP
fbem-27690	311	16	any	any	DET
fbem-27690	311	17	delays	delay	NOUN
fbem-27690	311	18	.	.	PUNCT
fbem-27690	312	1	3.26	3.26	NUM
fbem-27690	312	2	ms	ms	NOUN
fbem-27690	312	3	3.21	3.21	NUM
fbem-27690	312	4	ms	ms	PROPN
fbem-27690	312	5	3.26	3.26	NUM
fbem-27690	312	6	ms	ms	NOUN
fbem-27690	312	7	3.24	3.24	NUM
fbem-27690	312	8	ms	ms	NOUN
fbem-27690	312	9	composite	composite	ADJ
fbem-27690	312	10	mean	mean	NOUN
fbem-27690	312	11	3.32	3.32	NUM
fbem-27690	312	12	ms	ms	NOUN
fbem-27690	312	13	3.26	3.26	NUM
fbem-27690	312	14	ms	ms	NOUN
fbem-27690	312	15	3.28	3.28	NUM
fbem-27690	312	16	ms	ms	PROPN
fbem-27690	312	17	3.29	3.29	NUM
fbem-27690	312	18	ms	ms	NOUN
fbem-27690	312	19	table	table	NOUN
fbem-27690	312	20	12	12	NUM
fbem-27690	312	21	.	.	PUNCT
fbem-27690	313	1	current	current	ADJ
fbem-27690	313	2	perceived	perceive	VERB
fbem-27690	313	3	service	service	NOUN
fbem-27690	313	4	quality	quality	NOUN
fbem-27690	313	5	from	from	ADP
fbem-27690	313	6	the	the	DET
fbem-27690	313	7	responsiveness	responsiveness	NOUN
fbem-27690	313	8	dimension	dimension	NOUN
fbem-27690	313	9	dimension	dimension	NOUN
fbem-27690	313	10	:	:	PUNCT
fbem-27690	313	11	responsiveness	responsiveness	NOUN
fbem-27690	313	12	home	home	NOUN
fbem-27690	313	13	delivery	delivery	NOUN
fbem-27690	313	14	self	self	NOUN
fbem-27690	313	15	-	-	PUNCT
fbem-27690	313	16	service	service	NOUN
fbem-27690	313	17	pick	pick	VERB
fbem-27690	313	18	up	up	ADP
fbem-27690	313	19	container	container	NOUN
fbem-27690	313	20	post	post	NOUN
fbem-27690	313	21	office	office	NOUN
fbem-27690	314	1	overall	overall	ADJ
fbem-27690	314	2	mean	mean	VERB
fbem-27690	314	3	mea	mea	NOUN
fbem-27690	314	4	n	n	PART
fbem-27690	314	5	interpr	interpr	VERB
fbem-27690	314	6	etation	etation	NOUN
fbem-27690	314	7	mean	mean	NOUN
fbem-27690	314	8	interpret	interpret	VERB
fbem-27690	314	9	ation	ation	PROPN
fbem-27690	314	10	mea	mea	PROPN
fbem-27690	314	11	n	n	PROPN
fbem-27690	314	12	interpr	interpr	PROPN
fbem-27690	314	13	etation	etation	NOUN
fbem-27690	314	14	mea	mea	PROPN
fbem-27690	314	15	n	n	PROPN
fbem-27690	314	16	interpret	interpret	VERB
fbem-27690	314	17	ation	ation	PROPN
fbem-27690	314	18	c1	c1	PROPN
fbem-27690	314	19	:	:	PUNCT
fbem-27690	314	20	the	the	DET
fbem-27690	314	21	service	service	NOUN
fbem-27690	314	22	operates	operate	VERB
fbem-27690	314	23	efficiently	efficiently	ADV
fbem-27690	314	24	with	with	ADP
fbem-27690	314	25	minimal	minimal	ADJ
fbem-27690	314	26	waiting	waiting	NOUN
fbem-27690	314	27	times	time	NOUN
fbem-27690	314	28	for	for	ADP
fbem-27690	314	29	customers	customer	NOUN
fbem-27690	314	30	.	.	PUNCT
fbem-27690	315	1	3.22	3.22	NUM
fbem-27690	315	2	ms	ms	NOUN
fbem-27690	315	3	3.32	3.32	NUM
fbem-27690	315	4	ms	ms	PROPN
fbem-27690	315	5	3.33	3.33	NUM
fbem-27690	315	6	ms	ms	PROPN
fbem-27690	315	7	3.29	3.29	NUM
fbem-27690	315	8	ms	ms	PROPN
fbem-27690	315	9	c2	c2	PROPN
fbem-27690	315	10	:	:	PUNCT
fbem-27690	315	11	notifications	notification	NOUN
fbem-27690	315	12	regarding	regard	VERB
fbem-27690	315	13	the	the	DET
fbem-27690	315	14	exact	exact	ADJ
fbem-27690	315	15	time	time	NOUN
fbem-27690	315	16	of	of	ADP
fbem-27690	315	17	pickup	pickup	NOUN
fbem-27690	315	18	and	and	CCONJ
fbem-27690	315	19	delivery	delivery	NOUN
fbem-27690	315	20	are	be	AUX
fbem-27690	315	21	provided	provide	VERB
fbem-27690	315	22	promptly	promptly	ADV
fbem-27690	315	23	.	.	PUNCT
fbem-27690	316	1	3.31	3.31	NUM
fbem-27690	316	2	ms	ms	NOUN
fbem-27690	316	3	3.33	3.33	NUM
fbem-27690	316	4	ms	ms	NOUN
fbem-27690	316	5	3.37	3.37	NUM
fbem-27690	316	6	ms	ms	PROPN
fbem-27690	316	7	3.34	3.34	NUM
fbem-27690	316	8	ms	ms	PROPN
fbem-27690	316	9	c3	c3	PROPN
fbem-27690	316	10	:	:	PUNCT
fbem-27690	316	11	the	the	DET
fbem-27690	316	12	process	process	NOUN
fbem-27690	316	13	for	for	ADP
fbem-27690	316	14	handling	handle	VERB
fbem-27690	316	15	returns	return	NOUN
fbem-27690	316	16	is	be	AUX
fbem-27690	316	17	managed	manage	VERB
fbem-27690	316	18	swiftly	swiftly	ADV
fbem-27690	316	19	and	and	CCONJ
fbem-27690	316	20	effectively	effectively	ADV
fbem-27690	316	21	.	.	PUNCT
fbem-27690	317	1	3.28	3.28	NUM
fbem-27690	317	2	ms	ms	NOUN
fbem-27690	317	3	3.38	3.38	NUM
fbem-27690	317	4	ms	ms	NOUN
fbem-27690	317	5	3.32	3.32	NUM
fbem-27690	317	6	ms	ms	PROPN
fbem-27690	317	7	3.33	3.33	NUM
fbem-27690	317	8	ms	ms	NOUN
fbem-27690	317	9	c4	c4	NOUN
fbem-27690	317	10	:	:	PUNCT
fbem-27690	317	11	personnel	personnel	NOUN
fbem-27690	317	12	demonstrate	demonstrate	VERB
fbem-27690	317	13	strong	strong	ADJ
fbem-27690	317	14	coordination	coordination	NOUN
fbem-27690	317	15	and	and	CCONJ
fbem-27690	317	16	communication	communication	NOUN
fbem-27690	317	17	skills	skill	NOUN
fbem-27690	317	18	,	,	PUNCT
fbem-27690	317	19	addressing	address	VERB
fbem-27690	317	20	inquiries	inquiry	NOUN
fbem-27690	317	21	clearly	clearly	ADV
fbem-27690	317	22	and	and	CCONJ
fbem-27690	317	23	promptly	promptly	ADV
fbem-27690	317	24	.	.	PUNCT
fbem-27690	318	1	3.34	3.34	NUM
fbem-27690	318	2	ms	ms	NOUN
fbem-27690	318	3	3.39	3.39	NUM
fbem-27690	318	4	ms	ms	PROPN
fbem-27690	318	5	3.33	3.33	NUM
fbem-27690	318	6	ms	ms	NOUN
fbem-27690	318	7	3.35	3.35	NUM
fbem-27690	318	8	ms	ms	PROPN
fbem-27690	318	9	c5	c5	PROPN
fbem-27690	318	10	:	:	PUNCT
fbem-27690	318	11	staff	staff	NOUN
fbem-27690	318	12	interactions	interaction	NOUN
fbem-27690	318	13	are	be	AUX
fbem-27690	318	14	warm	warm	ADJ
fbem-27690	318	15	,	,	PUNCT
fbem-27690	318	16	courteous	courteous	ADJ
fbem-27690	318	17	,	,	PUNCT
fbem-27690	318	18	and	and	CCONJ
fbem-27690	318	19	motivated	motivate	VERB
fbem-27690	318	20	to	to	PART
fbem-27690	318	21	assist	assist	VERB
fbem-27690	318	22	customers	customer	NOUN
fbem-27690	318	23	effectively	effectively	ADV
fbem-27690	318	24	.	.	PUNCT
fbem-27690	319	1	3.34	3.34	NUM
fbem-27690	319	2	ms	ms	NOUN
fbem-27690	319	3	3.41	3.41	NUM
fbem-27690	319	4	s	s	PROPN
fbem-27690	319	5	3.38	3.38	NUM
fbem-27690	319	6	ms	ms	NOUN
fbem-27690	319	7	3.38	3.38	NUM
fbem-27690	319	8	ms	ms	PROPN
fbem-27690	319	9	c6	c6	PROPN
fbem-27690	319	10	:	:	PUNCT
fbem-27690	319	11	complaint	complaint	NOUN
fbem-27690	319	12	channels	channel	NOUN
fbem-27690	319	13	and	and	CCONJ
fbem-27690	319	14	methods	method	NOUN
fbem-27690	319	15	are	be	AUX
fbem-27690	319	16	easily	easily	ADV
fbem-27690	319	17	accessible	accessible	ADJ
fbem-27690	319	18	and	and	CCONJ
fbem-27690	319	19	convenient	convenient	ADJ
fbem-27690	319	20	.	.	PUNCT
fbem-27690	320	1	3.36	3.36	NUM
fbem-27690	320	2	ms	ms	NOUN
fbem-27690	320	3	3.41	3.41	NUM
fbem-27690	320	4	s	s	PROPN
fbem-27690	320	5	3.31	3.31	NUM
fbem-27690	320	6	ms	ms	NOUN
fbem-27690	320	7	3.36	3.36	NUM
fbem-27690	320	8	ms	ms	NOUN
fbem-27690	320	9	composite	composite	ADJ
fbem-27690	320	10	mean	mean	NOUN
fbem-27690	320	11	3.31	3.31	NUM
fbem-27690	320	12	ms	ms	NOUN
fbem-27690	320	13	3.37	3.37	NUM
fbem-27690	320	14	ms	ms	PROPN
fbem-27690	320	15	3.34	3.34	NUM
fbem-27690	320	16	ms	ms	NOUN
fbem-27690	320	17	3.34	3.34	NUM
fbem-27690	320	18	ms	ms	NOUN
fbem-27690	320	19	in	in	ADP
fbem-27690	320	20	the	the	DET
fbem-27690	320	21	reliability	reliability	NOUN
fbem-27690	320	22	dimension	dimension	NOUN
fbem-27690	320	23	,	,	PUNCT
fbem-27690	320	24	the	the	DET
fbem-27690	320	25	customer	customer	NOUN
fbem-27690	320	26	's	's	PART
fbem-27690	320	27	actual	actual	ADJ
fbem-27690	320	28	perceived	perceive	VERB
fbem-27690	320	29	score	score	NOUN
fbem-27690	320	30	for	for	ADP
fbem-27690	320	31	dongguan	dongguan	PROPN
fbem-27690	320	32	terminal	terminal	PROPN
fbem-27690	320	33	logistics	logistic	NOUN
fbem-27690	320	34	is	be	AUX
fbem-27690	320	35	3.29	3.29	NUM
fbem-27690	320	36	,	,	PUNCT
fbem-27690	320	37	and	and	CCONJ
fbem-27690	320	38	the	the	DET
fbem-27690	320	39	service	service	NOUN
fbem-27690	320	40	quality	quality	NOUN
fbem-27690	320	41	is	be	AUX
fbem-27690	320	42	moderately	moderately	ADV
fbem-27690	320	43	satisfactory	satisfactory	ADJ
fbem-27690	320	44	.	.	PUNCT
fbem-27690	321	1	b4	b4	NOUN
fbem-27690	321	2	(	(	PUNCT
fbem-27690	321	3	couriers	courier	NOUN
fbem-27690	321	4	exhibit	exhibit	VERB
fbem-27690	321	5	strong	strong	ADJ
fbem-27690	321	6	organizational	organizational	ADJ
fbem-27690	321	7	skills	skill	NOUN
fbem-27690	321	8	and	and	CCONJ
fbem-27690	321	9	professional	professional	ADJ
fbem-27690	321	10	qualities	quality	NOUN
fbem-27690	321	11	essential	essential	ADJ
fbem-27690	321	12	for	for	ADP
fbem-27690	321	13	their	their	PRON
fbem-27690	321	14	role	role	NOUN
fbem-27690	321	15	)	)	PUNCT
fbem-27690	321	16	scored	score	VERB
fbem-27690	321	17	the	the	DET
fbem-27690	321	18	highest	high	ADJ
fbem-27690	321	19	at	at	ADP
fbem-27690	321	20	3.31	3.31	NUM
fbem-27690	321	21	,	,	PUNCT
fbem-27690	321	22	and	and	CCONJ
fbem-27690	321	23	b8	b8	PROPN
fbem-27690	321	24	(	(	PUNCT
fbem-27690	321	25	holiday	holiday	NOUN
fbem-27690	321	26	products	product	NOUN
fbem-27690	321	27	are	be	AUX
fbem-27690	321	28	delivered	deliver	VERB
fbem-27690	321	29	without	without	ADP
fbem-27690	321	30	any	any	DET
fbem-27690	321	31	delays	delay	NOUN
fbem-27690	321	32	)	)	PUNCT
fbem-27690	321	33	scored	score	VERB
fbem-27690	321	34	the	the	DET
fbem-27690	321	35	lowest	low	ADJ
fbem-27690	321	36	at	at	ADP
fbem-27690	321	37	3.25	3.25	NUM
fbem-27690	321	38	,	,	PUNCT
fbem-27690	321	39	indicating	indicate	VERB
fbem-27690	321	40	that	that	SCONJ
fbem-27690	321	41	customers	customer	NOUN
fbem-27690	321	42	were	be	AUX
fbem-27690	321	43	more	more	ADV
fbem-27690	321	44	satisfied	satisfied	ADJ
fbem-27690	321	45	with	with	ADP
fbem-27690	321	46	the	the	DET
fbem-27690	321	47	professional	professional	ADJ
fbem-27690	321	48	quality	quality	NOUN
fbem-27690	321	49	of	of	ADP
fbem-27690	321	50	courier	courier	NOUN
fbem-27690	321	51	personnel	personnel	NOUN
fbem-27690	321	52	,	,	PUNCT
fbem-27690	321	53	but	but	CCONJ
fbem-27690	321	54	were	be	AUX
fbem-27690	321	55	not	not	PART
fbem-27690	321	56	satisfied	satisfied	ADJ
fbem-27690	321	57	enough	enough	ADV
fbem-27690	321	58	with	with	ADP
fbem-27690	321	59	the	the	DET
fbem-27690	321	60	time	time	NOUN
fbem-27690	321	61	of	of	ADP
fbem-27690	321	62	the	the	DET
fbem-27690	321	63	delivery	delivery	NOUN
fbem-27690	321	64	method	method	NOUN
fbem-27690	321	65	.	.	PUNCT
fbem-27690	322	1	in	in	ADP
fbem-27690	322	2	the	the	DET
fbem-27690	322	3	three	three	NUM
fbem-27690	322	4	groups	group	NOUN
fbem-27690	322	5	of	of	ADP
fbem-27690	322	6	customer	customer	NOUN
fbem-27690	322	7	perception	perception	NOUN
fbem-27690	322	8	of	of	ADP
fbem-27690	322	9	service	service	NOUN
fbem-27690	322	10	levels	level	NOUN
fbem-27690	322	11	,	,	PUNCT
fbem-27690	322	12	the	the	DET
fbem-27690	322	13	choice	choice	NOUN
fbem-27690	322	14	of	of	ADP
fbem-27690	322	15	home	home	NOUN
fbem-27690	322	16	delivery	delivery	NOUN
fbem-27690	322	17	customers	customer	NOUN
fbem-27690	322	18	perceives	perceive	VERB
fbem-27690	322	19	the	the	DET
fbem-27690	322	20	highest	high	ADJ
fbem-27690	322	21	quality	quality	NOUN
fbem-27690	322	22	of	of	ADP
fbem-27690	322	23	service	service	NOUN
fbem-27690	322	24	is	be	AUX
fbem-27690	322	25	b2	b2	NOUN
fbem-27690	322	26	(	(	PUNCT
fbem-27690	322	27	logistics	logistic	NOUN
fbem-27690	322	28	tracking	track	VERB
fbem-27690	322	29	information	information	NOUN
fbem-27690	322	30	is	be	AUX
fbem-27690	322	31	updated	update	VERB
fbem-27690	322	32	on	on	ADP
fbem-27690	322	33	time	time	NOUN
fbem-27690	322	34	)	)	PUNCT
fbem-27690	322	35	,	,	PUNCT
fbem-27690	322	36	whit	whit	VERB
fbem-27690	322	37	the	the	DET
fbem-27690	322	38	score	score	NOUN
fbem-27690	322	39	of	of	ADP
fbem-27690	322	40	3.40	3.40	NUM
fbem-27690	322	41	,	,	PUNCT
fbem-27690	322	42	the	the	DET
fbem-27690	322	43	lowest	lowest	ADV
fbem-27690	322	44	perceived	perceive	VERB
fbem-27690	322	45	level	level	NOUN
fbem-27690	322	46	of	of	ADP
fbem-27690	322	47	service	service	NOUN
fbem-27690	322	48	is	be	AUX
fbem-27690	322	49	b8	b8	PROPN
fbem-27690	322	50	(	(	PUNCT
fbem-27690	322	51	holiday	holiday	NOUN
fbem-27690	322	52	products	product	NOUN
fbem-27690	322	53	are	be	AUX
fbem-27690	322	54	delivered	deliver	VERB
fbem-27690	322	55	without	without	ADP
fbem-27690	322	56	any	any	DET
fbem-27690	322	57	delays	delay	NOUN
fbem-27690	322	58	)	)	PUNCT
fbem-27690	322	59	with	with	ADP
fbem-27690	322	60	a	a	DET
fbem-27690	322	61	score	score	NOUN
fbem-27690	322	62	of	of	ADP
fbem-27690	322	63	3.26	3.26	NUM
fbem-27690	322	64	.	.	PUNCT
fbem-27690	323	1	the	the	DET
fbem-27690	323	2	highest	high	ADJ
fbem-27690	323	3	level	level	NOUN
fbem-27690	323	4	of	of	ADP
fbem-27690	323	5	service	service	NOUN
fbem-27690	323	6	perceived	perceive	VERB
fbem-27690	323	7	by	by	ADP
fbem-27690	323	8	customers	customer	NOUN
fbem-27690	323	9	choosing	choose	VERB
fbem-27690	323	10	the	the	DET
fbem-27690	323	11	self	self	NOUN
fbem-27690	323	12	-	-	PUNCT
fbem-27690	323	13	service	service	NOUN
fbem-27690	323	14	pick	pick	VERB
fbem-27690	323	15	up	up	ADP
fbem-27690	323	16	container	container	NOUN
fbem-27690	323	17	is	be	AUX
fbem-27690	323	18	b4	b4	NOUN
fbem-27690	323	19	(	(	PUNCT
fbem-27690	323	20	couriers	courier	NOUN
fbem-27690	323	21	exhibit	exhibit	VERB
fbem-27690	323	22	strong	strong	ADJ
fbem-27690	323	23	organizational	organizational	ADJ
fbem-27690	323	24	skills	skill	NOUN
fbem-27690	323	25	and	and	CCONJ
fbem-27690	323	26	professional	professional	ADJ
fbem-27690	323	27	qualities	quality	NOUN
fbem-27690	323	28	essential	essential	ADJ
fbem-27690	323	29	for	for	ADP
fbem-27690	323	30	their	their	PRON
fbem-27690	323	31	role	role	NOUN
fbem-27690	323	32	)	)	PUNCT
fbem-27690	323	33	,	,	PUNCT
fbem-27690	323	34	and	and	CCONJ
fbem-27690	323	35	the	the	DET
fbem-27690	323	36	lowest	low	ADJ
fbem-27690	323	37	perceived	perceive	VERB
fbem-27690	323	38	service	service	NOUN
fbem-27690	323	39	level	level	NOUN
fbem-27690	323	40	is	be	AUX
fbem-27690	323	41	b2	b2	NOUN
fbem-27690	323	42	(	(	PUNCT
fbem-27690	323	43	logistics	logistic	NOUN
fbem-27690	323	44	tracking	track	VERB
fbem-27690	323	45	information	information	NOUN
fbem-27690	323	46	is	be	AUX
fbem-27690	323	47	updated	update	VERB
fbem-27690	323	48	on	on	ADP
fbem-27690	323	49	time	time	NOUN
fbem-27690	323	50	)	)	PUNCT
fbem-27690	323	51	with	with	ADP
fbem-27690	323	52	a	a	DET
fbem-27690	323	53	score	score	NOUN
fbem-27690	323	54	of	of	ADP
fbem-27690	323	55	3.21	3.21	NUM
fbem-27690	323	56	.	.	PUNCT
fbem-27690	324	1	the	the	DET
fbem-27690	324	2	highest	high	ADJ
fbem-27690	324	3	level	level	NOUN
fbem-27690	324	4	of	of	ADP
fbem-27690	324	5	service	service	NOUN
fbem-27690	324	6	perceived	perceive	VERB
fbem-27690	324	7	by	by	ADP
fbem-27690	324	8	customers	customer	NOUN
fbem-27690	324	9	choosing	choose	VERB
fbem-27690	324	10	post	post	NOUN
fbem-27690	324	11	office	office	NOUN
fbem-27690	324	12	is	be	AUX
fbem-27690	324	13	b3	b3	PROPN
fbem-27690	324	14	(	(	PUNCT
fbem-27690	324	15	records	record	NOUN
fbem-27690	324	16	of	of	ADP
fbem-27690	324	17	services	service	NOUN
fbem-27690	324	18	are	be	AUX
fbem-27690	324	19	kept	keep	VERB
fbem-27690	324	20	with	with	ADP
fbem-27690	324	21	a	a	DET
fbem-27690	324	22	high	high	ADJ
fbem-27690	324	23	degree	degree	NOUN
fbem-27690	324	24	of	of	ADP
fbem-27690	324	25	accuracy	accuracy	NOUN
fbem-27690	324	26	)	)	PUNCT
fbem-27690	324	27	with	with	ADP
fbem-27690	324	28	a	a	DET
fbem-27690	324	29	score	score	NOUN
fbem-27690	324	30	of	of	ADP
fbem-27690	324	31	3.37	3.37	NUM
fbem-27690	324	32	,	,	PUNCT
fbem-27690	324	33	and	and	CCONJ
fbem-27690	324	34	the	the	DET
fbem-27690	324	35	lowest	low	ADJ
fbem-27690	324	36	level	level	NOUN
fbem-27690	324	37	of	of	ADP
fbem-27690	324	38	service	service	NOUN
fbem-27690	324	39	perceived	perceive	VERB
fbem-27690	324	40	is	be	AUX
fbem-27690	324	41	b6	b6	NOUN
fbem-27690	324	42	(	(	PUNCT
fbem-27690	324	43	green	green	ADJ
fbem-27690	324	44	and	and	CCONJ
fbem-27690	324	45	nonpolluting	nonpolluting	NOUN
fbem-27690	324	46	packaging	packaging	NOUN
fbem-27690	324	47	materials	material	NOUN
fbem-27690	324	48	are	be	AUX
fbem-27690	324	49	utilized	utilize	VERB
fbem-27690	324	50	)	)	PUNCT
fbem-27690	324	51	with	with	ADP
fbem-27690	324	52	a	a	DET
fbem-27690	324	53	score	score	NOUN
fbem-27690	324	54	of	of	ADP
fbem-27690	324	55	3.23	3.23	NUM
fbem-27690	324	56	.	.	PUNCT
fbem-27690	325	1	the	the	DET
fbem-27690	325	2	analysis	analysis	NOUN
fbem-27690	325	3	showed	show	VERB
fbem-27690	325	4	that	that	SCONJ
fbem-27690	325	5	customers	customer	NOUN
fbem-27690	325	6	choosing	choose	VERB
fbem-27690	325	7	home	home	NOUN
fbem-27690	325	8	delivery	delivery	NOUN
fbem-27690	325	9	expect	expect	VERB
fbem-27690	325	10	goods	good	NOUN
fbem-27690	325	11	to	to	PART
fbem-27690	325	12	be	be	AUX
fbem-27690	325	13	delivered	deliver	VERB
fbem-27690	325	14	in	in	ADP
fbem-27690	325	15	time	time	NOUN
fbem-27690	325	16	even	even	ADV
fbem-27690	325	17	during	during	ADP
fbem-27690	325	18	holidays	holiday	NOUN
fbem-27690	325	19	,	,	PUNCT
fbem-27690	325	20	while	while	SCONJ
fbem-27690	325	21	those	those	PRON
fbem-27690	325	22	choosing	choose	VERB
fbem-27690	325	23	self	self	NOUN
fbem-27690	325	24	-	-	PUNCT
fbem-27690	325	25	service	service	NOUN
fbem-27690	325	26	pick	pick	NOUN
fbem-27690	325	27	up	up	ADP
fbem-27690	325	28	container	container	NOUN
fbem-27690	325	29	had	have	VERB
fbem-27690	325	30	more	more	ADJ
fbem-27690	325	31	concerns	concern	NOUN
fbem-27690	325	32	about	about	ADP
fbem-27690	325	33	tracking	track	VERB
fbem-27690	325	34	logistics	logistic	NOUN
fbem-27690	325	35	information	information	NOUN
fbem-27690	325	36	,	,	PUNCT
fbem-27690	325	37	and	and	CCONJ
fbem-27690	325	38	those	those	PRON
fbem-27690	325	39	choosing	choose	VERB
fbem-27690	325	40	post	post	NOUN
fbem-27690	325	41	office	office	NOUN
fbem-27690	325	42	pick	pick	VERB
fbem-27690	325	43	up	up	ADP
fbem-27690	325	44	were	be	AUX
fbem-27690	325	45	dissatisfied	dissatisfied	ADJ
fbem-27690	325	46	with	with	ADP
fbem-27690	325	47	the	the	DET
fbem-27690	325	48	attitude	attitude	NOUN
fbem-27690	325	49	of	of	ADP
fbem-27690	325	50	communication	communication	NOUN
fbem-27690	325	51	after	after	SCONJ
fbem-27690	325	52	goods	good	NOUN
fbem-27690	325	53	were	be	AUX
fbem-27690	325	54	lost	lose	VERB
fbem-27690	325	55	.	.	PUNCT
fbem-27690	326	1	fu	fu	PROPN
fbem-27690	326	2	,	,	PUNCT
fbem-27690	326	3	liu	liu	PROPN
fbem-27690	326	4	,	,	PUNCT
fbem-27690	326	5	huang	huang	PROPN
fbem-27690	326	6	&	&	CCONJ
fbem-27690	326	7	chen	chen	PROPN
fbem-27690	326	8	(	(	PUNCT
fbem-27690	326	9	2021	2021	NUM
fbem-27690	326	10	)	)	PUNCT
fbem-27690	326	11	showed	show	VERB
fbem-27690	326	12	that	that	SCONJ
fbem-27690	326	13	timely	timely	ADJ
fbem-27690	326	14	delivery	delivery	NOUN
fbem-27690	326	15	is	be	AUX
fbem-27690	326	16	the	the	DET
fbem-27690	326	17	influence	influence	NOUN
fbem-27690	326	18	of	of	ADP
fbem-27690	326	19	home	home	NOUN
fbem-27690	326	20	delivery	delivery	NOUN
fbem-27690	326	21	customers	customer	NOUN
fbem-27690	326	22	'	'	PART
fbem-27690	326	23	satisfaction	satisfaction	NOUN
fbem-27690	326	24	,	,	PUNCT
fbem-27690	326	25	especially	especially	ADV
fbem-27690	326	26	318	318	NUM
fbem-27690	326	27	during	during	ADP
fbem-27690	326	28	holidays	holiday	NOUN
fbem-27690	326	29	,	,	PUNCT
fbem-27690	326	30	and	and	CCONJ
fbem-27690	326	31	high	high	ADJ
fbem-27690	326	32	expectations	expectation	NOUN
fbem-27690	326	33	of	of	ADP
fbem-27690	326	34	timeliness	timeliness	NOUN
fbem-27690	326	35	may	may	AUX
fbem-27690	326	36	affect	affect	VERB
fbem-27690	326	37	the	the	DET
fbem-27690	326	38	overall	overall	ADJ
fbem-27690	326	39	evaluation	evaluation	NOUN
fbem-27690	326	40	of	of	ADP
fbem-27690	326	41	logistics	logistic	NOUN
fbem-27690	326	42	companies	company	NOUN
fbem-27690	326	43	.	.	PUNCT
fbem-27690	327	1	selfservice	selfservice	NOUN
fbem-27690	327	2	pick	pick	VERB
fbem-27690	327	3	up	up	ADP
fbem-27690	327	4	containers	container	NOUN
fbem-27690	327	5	are	be	AUX
fbem-27690	327	6	favored	favor	VERB
fbem-27690	327	7	for	for	ADP
fbem-27690	327	8	their	their	PRON
fbem-27690	327	9	convenience	convenience	NOUN
fbem-27690	327	10	,	,	PUNCT
fbem-27690	327	11	but	but	CCONJ
fbem-27690	327	12	customers	customer	NOUN
fbem-27690	327	13	'	'	PART
fbem-27690	327	14	demand	demand	NOUN
fbem-27690	327	15	for	for	ADP
fbem-27690	327	16	timely	timely	ADJ
fbem-27690	327	17	tracking	tracking	NOUN
fbem-27690	327	18	of	of	ADP
fbem-27690	327	19	logistics	logistic	NOUN
fbem-27690	327	20	information	information	NOUN
fbem-27690	327	21	has	have	AUX
fbem-27690	327	22	also	also	ADV
fbem-27690	327	23	increased	increase	VERB
fbem-27690	327	24	significantly	significantly	ADV
fbem-27690	327	25	.	.	PUNCT
fbem-27690	328	1	transparent	transparent	ADJ
fbem-27690	328	2	and	and	CCONJ
fbem-27690	328	3	accurate	accurate	ADJ
fbem-27690	328	4	logistics	logistic	NOUN
fbem-27690	328	5	information	information	NOUN
fbem-27690	328	6	can	can	AUX
fbem-27690	328	7	reduce	reduce	VERB
fbem-27690	328	8	customer	customer	NOUN
fbem-27690	328	9	waiting	waiting	NOUN
fbem-27690	328	10	time	time	NOUN
fbem-27690	328	11	and	and	CCONJ
fbem-27690	328	12	improve	improve	VERB
fbem-27690	328	13	service	service	NOUN
fbem-27690	328	14	experience	experience	NOUN
fbem-27690	328	15	.	.	PUNCT
fbem-27690	329	1	since	since	SCONJ
fbem-27690	329	2	post	post	NOUN
fbem-27690	329	3	offices	office	NOUN
fbem-27690	329	4	have	have	VERB
fbem-27690	329	5	more	more	ADJ
fbem-27690	329	6	goods	good	NOUN
fbem-27690	329	7	,	,	PUNCT
fbem-27690	329	8	the	the	DET
fbem-27690	329	9	chances	chance	NOUN
fbem-27690	329	10	of	of	ADP
fbem-27690	329	11	loss	loss	NOUN
fbem-27690	329	12	and	and	CCONJ
fbem-27690	329	13	damage	damage	NOUN
fbem-27690	329	14	are	be	AUX
fbem-27690	329	15	higher	high	ADJ
fbem-27690	329	16	,	,	PUNCT
fbem-27690	329	17	so	so	SCONJ
fbem-27690	329	18	customers	customer	NOUN
fbem-27690	329	19	are	be	AUX
fbem-27690	329	20	more	more	ADV
fbem-27690	329	21	sensitive	sensitive	ADJ
fbem-27690	329	22	to	to	ADP
fbem-27690	329	23	the	the	DET
fbem-27690	329	24	management	management	NOUN
fbem-27690	329	25	of	of	ADP
fbem-27690	329	26	parcels	parcel	NOUN
fbem-27690	329	27	and	and	CCONJ
fbem-27690	329	28	service	service	NOUN
fbem-27690	329	29	attitude	attitude	NOUN
fbem-27690	329	30	,	,	PUNCT
fbem-27690	329	31	especially	especially	ADV
fbem-27690	329	32	when	when	SCONJ
fbem-27690	329	33	there	there	PRON
fbem-27690	329	34	are	be	VERB
fbem-27690	329	35	problems	problem	NOUN
fbem-27690	329	36	such	such	ADJ
fbem-27690	329	37	as	as	ADP
fbem-27690	329	38	lost	lose	VERB
fbem-27690	329	39	or	or	CCONJ
fbem-27690	329	40	damaged	damaged	ADJ
fbem-27690	329	41	goods	good	NOUN
fbem-27690	329	42	.	.	PUNCT
fbem-27690	330	1	therefore	therefore	ADV
fbem-27690	330	2	,	,	PUNCT
fbem-27690	330	3	the	the	DET
fbem-27690	330	4	communication	communication	NOUN
fbem-27690	330	5	attitude	attitude	NOUN
fbem-27690	330	6	of	of	ADP
fbem-27690	330	7	post	post	NOUN
fbem-27690	330	8	office	office	NOUN
fbem-27690	330	9	staff	staff	NOUN
fbem-27690	330	10	will	will	AUX
fbem-27690	330	11	directly	directly	ADV
fbem-27690	330	12	affect	affect	VERB
fbem-27690	330	13	customer	customer	NOUN
fbem-27690	330	14	satisfaction	satisfaction	NOUN
fbem-27690	330	15	.	.	PUNCT
fbem-27690	331	1	in	in	ADP
fbem-27690	331	2	the	the	DET
fbem-27690	331	3	responsiveness	responsiveness	NOUN
fbem-27690	331	4	dimension	dimension	NOUN
fbem-27690	331	5	,	,	PUNCT
fbem-27690	331	6	the	the	DET
fbem-27690	331	7	actual	actual	ADJ
fbem-27690	331	8	score	score	NOUN
fbem-27690	331	9	of	of	ADP
fbem-27690	331	10	customers	customer	NOUN
fbem-27690	331	11	'	'	PART
fbem-27690	331	12	perception	perception	NOUN
fbem-27690	331	13	of	of	ADP
fbem-27690	331	14	dongguan	dongguan	PROPN
fbem-27690	331	15	terminal	terminal	PROPN
fbem-27690	331	16	logistics	logistic	NOUN
fbem-27690	331	17	is	be	AUX
fbem-27690	331	18	3.34	3.34	NUM
fbem-27690	331	19	,	,	PUNCT
fbem-27690	331	20	and	and	CCONJ
fbem-27690	331	21	the	the	DET
fbem-27690	331	22	service	service	NOUN
fbem-27690	331	23	quality	quality	NOUN
fbem-27690	331	24	is	be	AUX
fbem-27690	331	25	moderately	moderately	ADV
fbem-27690	331	26	satisfactory	satisfactory	ADJ
fbem-27690	331	27	.	.	PUNCT
fbem-27690	332	1	c5	c5	PROPN
fbem-27690	332	2	(	(	PUNCT
fbem-27690	332	3	staff	staff	NOUN
fbem-27690	332	4	interactions	interaction	NOUN
fbem-27690	332	5	are	be	AUX
fbem-27690	332	6	warm	warm	ADJ
fbem-27690	332	7	,	,	PUNCT
fbem-27690	332	8	courteous	courteous	ADJ
fbem-27690	332	9	,	,	PUNCT
fbem-27690	332	10	and	and	CCONJ
fbem-27690	332	11	motivated	motivate	VERB
fbem-27690	332	12	to	to	PART
fbem-27690	332	13	assist	assist	VERB
fbem-27690	332	14	customers	customer	NOUN
fbem-27690	332	15	)	)	PUNCT
fbem-27690	332	16	has	have	AUX
fbem-27690	332	17	the	the	DET
fbem-27690	332	18	highest	high	ADJ
fbem-27690	332	19	score	score	NOUN
fbem-27690	332	20	of	of	ADP
fbem-27690	332	21	3.38	3.38	NUM
fbem-27690	332	22	,	,	PUNCT
fbem-27690	332	23	and	and	CCONJ
fbem-27690	332	24	c1	c1	PROPN
fbem-27690	332	25	(	(	PUNCT
fbem-27690	332	26	the	the	DET
fbem-27690	332	27	service	service	NOUN
fbem-27690	332	28	operates	operate	VERB
fbem-27690	332	29	efficiently	efficiently	ADV
fbem-27690	332	30	with	with	ADP
fbem-27690	332	31	minimal	minimal	ADJ
fbem-27690	332	32	waiting	waiting	NOUN
fbem-27690	332	33	times	time	NOUN
fbem-27690	332	34	for	for	ADP
fbem-27690	332	35	customers	customer	NOUN
fbem-27690	332	36	)	)	PUNCT
fbem-27690	332	37	has	have	VERB
fbem-27690	332	38	the	the	DET
fbem-27690	332	39	lowest	low	ADJ
fbem-27690	332	40	score	score	NOUN
fbem-27690	332	41	of	of	ADP
fbem-27690	332	42	3.29	3.29	NUM
fbem-27690	332	43	,	,	PUNCT
fbem-27690	332	44	indicating	indicate	VERB
fbem-27690	332	45	that	that	SCONJ
fbem-27690	332	46	customers	customer	NOUN
fbem-27690	332	47	are	be	AUX
fbem-27690	332	48	more	more	ADV
fbem-27690	332	49	satisfied	satisfied	ADJ
fbem-27690	332	50	with	with	ADP
fbem-27690	332	51	the	the	DET
fbem-27690	332	52	attitude	attitude	NOUN
fbem-27690	332	53	of	of	ADP
fbem-27690	332	54	the	the	DET
fbem-27690	332	55	staff	staff	NOUN
fbem-27690	332	56	,	,	PUNCT
fbem-27690	332	57	but	but	CCONJ
fbem-27690	332	58	for	for	ADP
fbem-27690	332	59	those	those	PRON
fbem-27690	332	60	with	with	ADP
fbem-27690	332	61	longer	long	ADV
fbem-27690	332	62	waiting	wait	VERB
fbem-27690	332	63	time	time	NOUN
fbem-27690	332	64	were	be	AUX
fbem-27690	332	65	not	not	PART
fbem-27690	332	66	satisfied	satisfied	ADJ
fbem-27690	332	67	with	with	ADP
fbem-27690	332	68	the	the	DET
fbem-27690	332	69	efficiency	efficiency	NOUN
fbem-27690	332	70	of	of	ADP
fbem-27690	332	71	the	the	DET
fbem-27690	332	72	service	service	NOUN
fbem-27690	332	73	.	.	PUNCT
fbem-27690	333	1	among	among	ADP
fbem-27690	333	2	the	the	DET
fbem-27690	333	3	three	three	NUM
fbem-27690	333	4	groups	group	NOUN
fbem-27690	333	5	of	of	ADP
fbem-27690	333	6	customers	customer	NOUN
fbem-27690	333	7	'	'	PART
fbem-27690	333	8	perceived	perceive	VERB
fbem-27690	333	9	service	service	NOUN
fbem-27690	333	10	levels	level	NOUN
fbem-27690	333	11	,	,	PUNCT
fbem-27690	333	12	customers	customer	NOUN
fbem-27690	333	13	choosing	choose	VERB
fbem-27690	333	14	home	home	NOUN
fbem-27690	333	15	delivery	delivery	NOUN
fbem-27690	333	16	has	have	VERB
fbem-27690	333	17	the	the	DET
fbem-27690	333	18	highest	high	ADJ
fbem-27690	333	19	score	score	NOUN
fbem-27690	333	20	in	in	ADP
fbem-27690	333	21	c6	c6	PROPN
fbem-27690	333	22	(	(	PUNCT
fbem-27690	333	23	complaint	complaint	NOUN
fbem-27690	333	24	channels	channel	NOUN
fbem-27690	333	25	and	and	CCONJ
fbem-27690	333	26	methods	method	NOUN
fbem-27690	333	27	are	be	AUX
fbem-27690	333	28	easily	easily	ADV
fbem-27690	333	29	accessible	accessible	ADJ
fbem-27690	333	30	and	and	CCONJ
fbem-27690	333	31	convenient	convenient	ADJ
fbem-27690	333	32	)	)	PUNCT
fbem-27690	333	33	,	,	PUNCT
fbem-27690	333	34	with	with	ADP
fbem-27690	333	35	a	a	DET
fbem-27690	333	36	score	score	NOUN
fbem-27690	333	37	of	of	ADP
fbem-27690	333	38	3.36	3.36	NUM
fbem-27690	333	39	,	,	PUNCT
fbem-27690	333	40	the	the	DET
fbem-27690	333	41	one	one	NOUN
fbem-27690	333	42	with	with	ADP
fbem-27690	333	43	the	the	DET
fbem-27690	333	44	lowest	low	ADJ
fbem-27690	333	45	score	score	NOUN
fbem-27690	333	46	is	be	AUX
fbem-27690	333	47	c1	c1	PROPN
fbem-27690	333	48	(	(	PUNCT
fbem-27690	333	49	the	the	DET
fbem-27690	333	50	service	service	NOUN
fbem-27690	333	51	operates	operate	VERB
fbem-27690	333	52	efficiently	efficiently	ADV
fbem-27690	333	53	with	with	ADP
fbem-27690	333	54	minimal	minimal	ADJ
fbem-27690	333	55	waiting	waiting	NOUN
fbem-27690	333	56	times	time	NOUN
fbem-27690	333	57	for	for	ADP
fbem-27690	333	58	customers	customer	NOUN
fbem-27690	333	59	)	)	PUNCT
fbem-27690	333	60	,	,	PUNCT
fbem-27690	333	61	with	with	ADP
fbem-27690	333	62	a	a	DET
fbem-27690	333	63	score	score	NOUN
fbem-27690	333	64	of	of	ADP
fbem-27690	333	65	3.22	3.22	NUM
fbem-27690	333	66	.	.	PUNCT
fbem-27690	334	1	customers	customer	NOUN
fbem-27690	334	2	choosing	choose	VERB
fbem-27690	334	3	self	self	NOUN
fbem-27690	334	4	-	-	PUNCT
fbem-27690	334	5	service	service	NOUN
fbem-27690	334	6	pick	pick	NOUN
fbem-27690	334	7	up	up	ADP
fbem-27690	334	8	container	container	NOUN
fbem-27690	334	9	had	have	VERB
fbem-27690	334	10	the	the	DET
fbem-27690	334	11	highest	high	ADJ
fbem-27690	334	12	perceived	perceive	VERB
fbem-27690	334	13	service	service	NOUN
fbem-27690	334	14	levels	level	NOUN
fbem-27690	334	15	at	at	ADP
fbem-27690	334	16	c5	c5	PROPN
fbem-27690	334	17	(	(	PUNCT
fbem-27690	334	18	staff	staff	NOUN
fbem-27690	334	19	interactions	interaction	NOUN
fbem-27690	334	20	are	be	AUX
fbem-27690	334	21	warm	warm	ADJ
fbem-27690	334	22	,	,	PUNCT
fbem-27690	334	23	courteous	courteous	ADJ
fbem-27690	334	24	,	,	PUNCT
fbem-27690	334	25	and	and	CCONJ
fbem-27690	334	26	motivated	motivate	VERB
fbem-27690	334	27	to	to	PART
fbem-27690	334	28	assist	assist	VERB
fbem-27690	334	29	customers	customer	NOUN
fbem-27690	334	30	effectively	effectively	ADV
fbem-27690	334	31	)	)	PUNCT
fbem-27690	334	32	and	and	CCONJ
fbem-27690	334	33	c6	c6	PROPN
fbem-27690	334	34	(	(	PUNCT
fbem-27690	334	35	complaint	complaint	NOUN
fbem-27690	334	36	channels	channel	NOUN
fbem-27690	334	37	and	and	CCONJ
fbem-27690	334	38	methods	method	NOUN
fbem-27690	334	39	are	be	AUX
fbem-27690	334	40	easily	easily	ADV
fbem-27690	334	41	accessible	accessible	ADJ
fbem-27690	334	42	and	and	CCONJ
fbem-27690	334	43	convenient	convenient	ADJ
fbem-27690	334	44	)	)	PUNCT
fbem-27690	334	45	,	,	PUNCT
fbem-27690	334	46	with	with	ADP
fbem-27690	334	47	a	a	DET
fbem-27690	334	48	score	score	NOUN
fbem-27690	334	49	of	of	ADP
fbem-27690	334	50	3.41	3.41	NUM
fbem-27690	334	51	,	,	PUNCT
fbem-27690	334	52	while	while	SCONJ
fbem-27690	334	53	the	the	DET
fbem-27690	334	54	lowest	low	ADJ
fbem-27690	334	55	level	level	NOUN
fbem-27690	334	56	of	of	ADP
fbem-27690	334	57	perceived	perceive	VERB
fbem-27690	334	58	service	service	NOUN
fbem-27690	334	59	is	be	AUX
fbem-27690	334	60	c1	c1	PROPN
fbem-27690	334	61	(	(	PUNCT
fbem-27690	334	62	the	the	DET
fbem-27690	334	63	service	service	NOUN
fbem-27690	334	64	operates	operate	VERB
fbem-27690	334	65	efficiently	efficiently	ADV
fbem-27690	334	66	with	with	ADP
fbem-27690	334	67	minimal	minimal	ADJ
fbem-27690	334	68	waiting	waiting	NOUN
fbem-27690	334	69	times	time	NOUN
fbem-27690	334	70	for	for	ADP
fbem-27690	334	71	customers	customer	NOUN
fbem-27690	334	72	)	)	PUNCT
fbem-27690	334	73	with	with	ADP
fbem-27690	334	74	a	a	DET
fbem-27690	334	75	score	score	NOUN
fbem-27690	334	76	of	of	ADP
fbem-27690	334	77	3.32	3.32	NUM
fbem-27690	334	78	.	.	PUNCT
fbem-27690	335	1	the	the	DET
fbem-27690	335	2	highest	high	ADJ
fbem-27690	335	3	level	level	NOUN
fbem-27690	335	4	of	of	ADP
fbem-27690	335	5	service	service	NOUN
fbem-27690	335	6	perceived	perceive	VERB
fbem-27690	335	7	by	by	ADP
fbem-27690	335	8	customers	customer	NOUN
fbem-27690	335	9	choosing	choose	VERB
fbem-27690	335	10	post	post	NOUN
fbem-27690	335	11	office	office	NOUN
fbem-27690	335	12	is	be	AUX
fbem-27690	335	13	c5	c5	PROPN
fbem-27690	335	14	(	(	PUNCT
fbem-27690	335	15	staff	staff	NOUN
fbem-27690	335	16	interactions	interaction	NOUN
fbem-27690	335	17	are	be	AUX
fbem-27690	335	18	warm	warm	ADJ
fbem-27690	335	19	,	,	PUNCT
fbem-27690	335	20	courteous	courteous	ADJ
fbem-27690	335	21	,	,	PUNCT
fbem-27690	335	22	and	and	CCONJ
fbem-27690	335	23	motivated	motivate	VERB
fbem-27690	335	24	to	to	PART
fbem-27690	335	25	assist	assist	VERB
fbem-27690	335	26	customers	customer	NOUN
fbem-27690	335	27	effectively	effectively	ADV
fbem-27690	335	28	)	)	PUNCT
fbem-27690	335	29	with	with	ADP
fbem-27690	335	30	a	a	DET
fbem-27690	335	31	score	score	NOUN
fbem-27690	335	32	of	of	ADP
fbem-27690	335	33	3.38	3.38	NUM
fbem-27690	335	34	,	,	PUNCT
fbem-27690	335	35	and	and	CCONJ
fbem-27690	335	36	the	the	DET
fbem-27690	335	37	lowest	low	ADJ
fbem-27690	335	38	level	level	NOUN
fbem-27690	335	39	of	of	ADP
fbem-27690	335	40	perceived	perceive	VERB
fbem-27690	335	41	service	service	NOUN
fbem-27690	335	42	is	be	AUX
fbem-27690	335	43	c6	c6	PROPN
fbem-27690	335	44	(	(	PUNCT
fbem-27690	335	45	complaint	complaint	NOUN
fbem-27690	335	46	channels	channel	NOUN
fbem-27690	335	47	and	and	CCONJ
fbem-27690	335	48	methods	method	NOUN
fbem-27690	335	49	are	be	AUX
fbem-27690	335	50	easily	easily	ADV
fbem-27690	335	51	accessible	accessible	ADJ
fbem-27690	335	52	and	and	CCONJ
fbem-27690	335	53	convenient	convenient	ADJ
fbem-27690	335	54	)	)	PUNCT
fbem-27690	335	55	with	with	ADP
fbem-27690	335	56	a	a	DET
fbem-27690	335	57	score	score	NOUN
fbem-27690	335	58	of	of	ADP
fbem-27690	335	59	3.31	3.31	NUM
fbem-27690	335	60	.	.	PUNCT
fbem-27690	336	1	the	the	DET
fbem-27690	336	2	analysis	analysis	NOUN
fbem-27690	336	3	showed	show	VERB
fbem-27690	336	4	that	that	SCONJ
fbem-27690	336	5	all	all	DET
fbem-27690	336	6	three	three	NUM
fbem-27690	336	7	groups	group	NOUN
fbem-27690	336	8	of	of	ADP
fbem-27690	336	9	customers	customer	NOUN
fbem-27690	336	10	believed	believe	VERB
fbem-27690	336	11	that	that	SCONJ
fbem-27690	336	12	waiting	waiting	NOUN
fbem-27690	336	13	time	time	NOUN
fbem-27690	336	14	is	be	AUX
fbem-27690	336	15	too	too	ADV
fbem-27690	336	16	long	long	ADJ
fbem-27690	336	17	and	and	CCONJ
fbem-27690	336	18	the	the	DET
fbem-27690	336	19	efficiency	efficiency	NOUN
fbem-27690	336	20	of	of	ADP
fbem-27690	336	21	the	the	DET
fbem-27690	336	22	service	service	NOUN
fbem-27690	336	23	needs	need	VERB
fbem-27690	336	24	to	to	PART
fbem-27690	336	25	be	be	AUX
fbem-27690	336	26	improved	improve	VERB
fbem-27690	336	27	.	.	PUNCT
fbem-27690	337	1	customers	customer	NOUN
fbem-27690	337	2	who	who	PRON
fbem-27690	337	3	chose	choose	VERB
fbem-27690	337	4	post	post	NOUN
fbem-27690	337	5	offices	office	NOUN
fbem-27690	337	6	also	also	ADV
fbem-27690	337	7	felt	feel	VERB
fbem-27690	337	8	that	that	SCONJ
fbem-27690	337	9	complaint	complaint	NOUN
fbem-27690	337	10	channels	channel	NOUN
fbem-27690	337	11	and	and	CCONJ
fbem-27690	337	12	methods	method	NOUN
fbem-27690	337	13	were	be	AUX
fbem-27690	337	14	not	not	PART
fbem-27690	337	15	convenient	convenient	ADJ
fbem-27690	337	16	enough	enough	ADV
fbem-27690	337	17	.	.	PUNCT
fbem-27690	338	1	he	he	PRON
fbem-27690	338	2	(	(	PUNCT
fbem-27690	338	3	2021	2021	NUM
fbem-27690	338	4	)	)	PUNCT
fbem-27690	338	5	found	find	VERB
fbem-27690	338	6	that	that	SCONJ
fbem-27690	338	7	the	the	DET
fbem-27690	338	8	efficiency	efficiency	NOUN
fbem-27690	338	9	of	of	ADP
fbem-27690	338	10	home	home	NOUN
fbem-27690	338	11	delivery	delivery	NOUN
fbem-27690	338	12	and	and	CCONJ
fbem-27690	338	13	post	post	NOUN
fbem-27690	338	14	offices	office	NOUN
fbem-27690	338	15	significantly	significantly	ADV
fbem-27690	338	16	affected	affect	VERB
fbem-27690	338	17	customers	customer	NOUN
fbem-27690	338	18	'	'	PART
fbem-27690	338	19	pick	pick	VERB
fbem-27690	338	20	-	-	PUNCT
fbem-27690	338	21	up	up	ADP
fbem-27690	338	22	satisfaction	satisfaction	NOUN
fbem-27690	338	23	.	.	PUNCT
fbem-27690	339	1	home	home	NOUN
fbem-27690	339	2	delivery	delivery	NOUN
fbem-27690	339	3	may	may	AUX
fbem-27690	339	4	affect	affect	VERB
fbem-27690	339	5	user	user	NOUN
fbem-27690	339	6	experience	experience	NOUN
fbem-27690	339	7	due	due	ADP
fbem-27690	339	8	to	to	ADP
fbem-27690	339	9	uncertainty	uncertainty	NOUN
fbem-27690	339	10	in	in	ADP
fbem-27690	339	11	the	the	DET
fbem-27690	339	12	arrival	arrival	NOUN
fbem-27690	339	13	time	time	NOUN
fbem-27690	339	14	of	of	ADP
fbem-27690	339	15	the	the	DET
fbem-27690	339	16	delivery	delivery	NOUN
fbem-27690	339	17	person	person	NOUN
fbem-27690	339	18	and	and	CCONJ
fbem-27690	339	19	limited	limited	ADJ
fbem-27690	339	20	delivery	delivery	NOUN
fbem-27690	339	21	efficiency	efficiency	NOUN
fbem-27690	339	22	,	,	PUNCT
fbem-27690	339	23	while	while	SCONJ
fbem-27690	339	24	post	post	ADJ
fbem-27690	339	25	office	office	NOUN
fbem-27690	339	26	pick	pick	VERB
fbem-27690	339	27	up	up	ADP
fbem-27690	339	28	is	be	AUX
fbem-27690	339	29	limited	limit	VERB
fbem-27690	339	30	by	by	ADP
fbem-27690	339	31	factors	factor	NOUN
fbem-27690	339	32	such	such	ADJ
fbem-27690	339	33	as	as	ADP
fbem-27690	339	34	business	business	NOUN
fbem-27690	339	35	hours	hour	NOUN
fbem-27690	339	36	,	,	PUNCT
fbem-27690	339	37	pick	pick	VERB
fbem-27690	339	38	up	up	ADP
fbem-27690	339	39	waiting	waiting	NOUN
fbem-27690	339	40	time	time	NOUN
fbem-27690	339	41	,	,	PUNCT
fbem-27690	339	42	and	and	CCONJ
fbem-27690	339	43	parcel	parcel	NOUN
fbem-27690	339	44	management	management	NOUN
fbem-27690	339	45	efficiency	efficiency	NOUN
fbem-27690	339	46	.	.	PUNCT
fbem-27690	340	1	current	current	ADJ
fbem-27690	340	2	customer	customer	NOUN
fbem-27690	340	3	complaint	complaint	NOUN
fbem-27690	340	4	channels	channel	NOUN
fbem-27690	340	5	mainly	mainly	ADV
fbem-27690	340	6	include	include	VERB
fbem-27690	340	7	telephone	telephone	NOUN
fbem-27690	340	8	,	,	PUNCT
fbem-27690	340	9	online	online	ADJ
fbem-27690	340	10	customer	customer	NOUN
fbem-27690	340	11	service	service	NOUN
fbem-27690	340	12	,	,	PUNCT
fbem-27690	340	13	social	social	ADJ
fbem-27690	340	14	media	medium	NOUN
fbem-27690	340	15	platforms	platform	NOUN
fbem-27690	340	16	,	,	PUNCT
fbem-27690	340	17	and	and	CCONJ
fbem-27690	340	18	self	self	NOUN
fbem-27690	340	19	-	-	PUNCT
fbem-27690	340	20	service	service	NOUN
fbem-27690	340	21	devices	device	NOUN
fbem-27690	340	22	.	.	PUNCT
fbem-27690	341	1	simplification	simplification	NOUN
fbem-27690	341	2	of	of	ADP
fbem-27690	341	3	customer	customer	NOUN
fbem-27690	341	4	complaint	complaint	NOUN
fbem-27690	341	5	process	process	NOUN
fbem-27690	341	6	is	be	AUX
fbem-27690	341	7	an	an	DET
fbem-27690	341	8	important	important	ADJ
fbem-27690	341	9	factor	factor	NOUN
fbem-27690	341	10	to	to	PART
fbem-27690	341	11	enhance	enhance	VERB
fbem-27690	341	12	customer	customer	NOUN
fbem-27690	341	13	satisfaction	satisfaction	NOUN
fbem-27690	341	14	.	.	PUNCT
fbem-27690	342	1	pei	pei	PROPN
fbem-27690	342	2	,	,	PUNCT
fbem-27690	342	3	guo	guo	PROPN
fbem-27690	342	4	,	,	PUNCT
fbem-27690	342	5	wu	wu	PROPN
fbem-27690	342	6	,	,	PUNCT
fbem-27690	342	7	zhou	zhou	PROPN
fbem-27690	342	8	&	&	CCONJ
fbem-27690	342	9	yeh	yeh	PROPN
fbem-27690	342	10	(	(	PUNCT
fbem-27690	342	11	2020	2020	NUM
fbem-27690	342	12	)	)	PUNCT
fbem-27690	342	13	pointed	point	VERB
fbem-27690	342	14	out	out	ADP
fbem-27690	342	15	that	that	SCONJ
fbem-27690	342	16	overly	overly	ADV
fbem-27690	342	17	cumbersome	cumbersome	ADJ
fbem-27690	342	18	complaint	complaint	NOUN
fbem-27690	342	19	process	process	NOUN
fbem-27690	342	20	may	may	AUX
fbem-27690	342	21	increase	increase	VERB
fbem-27690	342	22	the	the	DET
fbem-27690	342	23	psychological	psychological	ADJ
fbem-27690	342	24	burden	burden	NOUN
fbem-27690	342	25	of	of	ADP
fbem-27690	342	26	customers	customer	NOUN
fbem-27690	342	27	,	,	PUNCT
fbem-27690	342	28	which	which	PRON
fbem-27690	342	29	may	may	AUX
fbem-27690	342	30	lead	lead	VERB
fbem-27690	342	31	to	to	ADP
fbem-27690	342	32	customer	customer	NOUN
fbem-27690	342	33	churn	churn	NOUN
fbem-27690	342	34	.	.	PUNCT
fbem-27690	343	1	table	table	NOUN
fbem-27690	343	2	13	13	NUM
fbem-27690	343	3	.	.	PUNCT
fbem-27690	344	1	current	current	ADJ
fbem-27690	344	2	perceived	perceive	VERB
fbem-27690	344	3	service	service	NOUN
fbem-27690	344	4	quality	quality	NOUN
fbem-27690	344	5	from	from	ADP
fbem-27690	344	6	the	the	DET
fbem-27690	344	7	assurance	assurance	NOUN
fbem-27690	344	8	dimension	dimension	NOUN
fbem-27690	344	9	dimension	dimension	NOUN
fbem-27690	344	10	:	:	PUNCT
fbem-27690	344	11	assurance	assurance	NOUN
fbem-27690	344	12	home	home	NOUN
fbem-27690	344	13	delivery	delivery	NOUN
fbem-27690	344	14	self	self	NOUN
fbem-27690	344	15	-	-	PUNCT
fbem-27690	344	16	service	service	NOUN
fbem-27690	344	17	pick	pick	VERB
fbem-27690	344	18	up	up	ADP
fbem-27690	344	19	container	container	NOUN
fbem-27690	344	20	post	post	NOUN
fbem-27690	344	21	office	office	NOUN
fbem-27690	345	1	overall	overall	ADJ
fbem-27690	345	2	mean	mean	VERB
fbem-27690	345	3	mea	mea	NOUN
fbem-27690	345	4	n	n	PART
fbem-27690	345	5	interpr	interpr	VERB
fbem-27690	345	6	etation	etation	NOUN
fbem-27690	345	7	mean	mean	NOUN
fbem-27690	345	8	interpret	interpret	VERB
fbem-27690	345	9	ation	ation	PROPN
fbem-27690	345	10	mea	mea	PROPN
fbem-27690	345	11	n	n	PROPN
fbem-27690	345	12	interpr	interpr	PROPN
fbem-27690	345	13	etation	etation	NOUN
fbem-27690	345	14	mea	mea	PROPN
fbem-27690	345	15	n	n	PRON
fbem-27690	345	16	interpret	interpret	VERB
fbem-27690	345	17	ation	ation	PROPN
fbem-27690	345	18	d1	d1	PROPN
fbem-27690	345	19	:	:	PUNCT
fbem-27690	345	20	express	express	ADJ
fbem-27690	345	21	packages	package	NOUN
fbem-27690	345	22	are	be	AUX
fbem-27690	345	23	delivered	deliver	VERB
fbem-27690	345	24	accurately	accurately	ADV
fbem-27690	345	25	and	and	CCONJ
fbem-27690	345	26	without	without	ADP
fbem-27690	345	27	damage	damage	NOUN
fbem-27690	345	28	.	.	PUNCT
fbem-27690	346	1	3.32	3.32	NUM
fbem-27690	346	2	ms	ms	NOUN
fbem-27690	346	3	3.23	3.23	NUM
fbem-27690	346	4	ms	ms	PROPN
fbem-27690	346	5	3.26	3.26	NUM
fbem-27690	346	6	ms	ms	NOUN
fbem-27690	346	7	3.27	3.27	NUM
fbem-27690	346	8	ms	ms	PROPN
fbem-27690	346	9	d2	d2	PROPN
fbem-27690	346	10	:	:	PUNCT
fbem-27690	346	11	staff	staff	NOUN
fbem-27690	346	12	members	member	NOUN
fbem-27690	346	13	are	be	AUX
fbem-27690	346	14	perceived	perceive	VERB
fbem-27690	346	15	as	as	ADP
fbem-27690	346	16	trustworthy	trustworthy	ADJ
fbem-27690	346	17	.	.	PUNCT
fbem-27690	347	1	3.30	3.30	NUM
fbem-27690	347	2	ms	ms	NOUN
fbem-27690	347	3	3.27	3.27	NUM
fbem-27690	347	4	ms	ms	NOUN
fbem-27690	347	5	3.24	3.24	NUM
fbem-27690	347	6	ms	ms	NOUN
fbem-27690	347	7	3.27	3.27	NUM
fbem-27690	347	8	ms	ms	PROPN
fbem-27690	347	9	d3	d3	PROPN
fbem-27690	347	10	:	:	PUNCT
fbem-27690	347	11	courier	courier	NOUN
fbem-27690	347	12	tariff	tariff	NOUN
fbem-27690	347	13	structures	structure	NOUN
fbem-27690	347	14	are	be	AUX
fbem-27690	347	15	transparent	transparent	ADJ
fbem-27690	347	16	.	.	PUNCT
fbem-27690	348	1	3.21	3.21	NUM
fbem-27690	348	2	ms	ms	NOUN
fbem-27690	348	3	3.33	3.33	NUM
fbem-27690	348	4	ms	ms	NOUN
fbem-27690	348	5	3.26	3.26	NUM
fbem-27690	348	6	ms	ms	PROPN
fbem-27690	348	7	3.27	3.27	NUM
fbem-27690	348	8	ms	ms	PROPN
fbem-27690	348	9	d4	d4	PROPN
fbem-27690	348	10	:	:	PUNCT
fbem-27690	348	11	a	a	DET
fbem-27690	348	12	diverse	diverse	ADJ
fbem-27690	348	13	range	range	NOUN
fbem-27690	348	14	of	of	ADP
fbem-27690	348	15	secure	secure	ADJ
fbem-27690	348	16	payment	payment	NOUN
fbem-27690	348	17	methods	method	NOUN
fbem-27690	348	18	is	be	AUX
fbem-27690	348	19	offered	offer	VERB
fbem-27690	348	20	.	.	PUNCT
fbem-27690	349	1	3.30	3.30	NUM
fbem-27690	349	2	ms	ms	NOUN
fbem-27690	349	3	3.31	3.31	NUM
fbem-27690	349	4	ms	ms	NOUN
fbem-27690	349	5	3.21	3.21	NUM
fbem-27690	349	6	ms	ms	NOUN
fbem-27690	349	7	3.27	3.27	NUM
fbem-27690	349	8	ms	ms	PROPN
fbem-27690	349	9	d5	d5	PROPN
fbem-27690	349	10	:	:	PUNCT
fbem-27690	349	11	customer	customer	NOUN
fbem-27690	349	12	privacy	privacy	NOUN
fbem-27690	349	13	is	be	AUX
fbem-27690	349	14	consistently	consistently	ADV
fbem-27690	349	15	protected	protect	VERB
fbem-27690	349	16	and	and	CCONJ
fbem-27690	349	17	not	not	PART
fbem-27690	349	18	compromised	compromise	VERB
fbem-27690	349	19	.	.	PUNCT
fbem-27690	350	1	3.27	3.27	NUM
fbem-27690	350	2	ms	ms	NOUN
fbem-27690	350	3	3.20	3.20	NUM
fbem-27690	350	4	ms	ms	NOUN
fbem-27690	350	5	3.32	3.32	NUM
fbem-27690	350	6	ms	ms	PROPN
fbem-27690	350	7	3.26	3.26	NUM
fbem-27690	350	8	ms	ms	NOUN
fbem-27690	350	9	composite	composite	ADJ
fbem-27690	350	10	mean	mean	NOUN
fbem-27690	350	11	3.28	3.28	NUM
fbem-27690	350	12	ms	ms	NOUN
fbem-27690	350	13	3.27	3.27	NUM
fbem-27690	350	14	ms	ms	PROPN
fbem-27690	350	15	3.26	3.26	NUM
fbem-27690	350	16	ms	ms	NOUN
fbem-27690	350	17	3.27	3.27	NUM
fbem-27690	350	18	ms	ms	NOUN
fbem-27690	350	19	on	on	ADP
fbem-27690	350	20	the	the	DET
fbem-27690	350	21	assurance	assurance	NOUN
fbem-27690	350	22	dimension	dimension	NOUN
fbem-27690	350	23	,	,	PUNCT
fbem-27690	350	24	the	the	DET
fbem-27690	350	25	actual	actual	ADJ
fbem-27690	350	26	score	score	NOUN
fbem-27690	350	27	of	of	ADP
fbem-27690	350	28	customers	customer	NOUN
fbem-27690	350	29	'	'	PART
fbem-27690	350	30	perception	perception	NOUN
fbem-27690	350	31	of	of	ADP
fbem-27690	350	32	dongguan	dongguan	PROPN
fbem-27690	350	33	terminal	terminal	PROPN
fbem-27690	350	34	logistics	logistic	NOUN
fbem-27690	350	35	is	be	AUX
fbem-27690	350	36	3.27	3.27	NUM
fbem-27690	350	37	,	,	PUNCT
fbem-27690	350	38	and	and	CCONJ
fbem-27690	350	39	the	the	DET
fbem-27690	350	40	quality	quality	NOUN
fbem-27690	350	41	of	of	ADP
fbem-27690	350	42	service	service	NOUN
fbem-27690	350	43	is	be	AUX
fbem-27690	350	44	moderately	moderately	ADV
fbem-27690	350	45	satisfactory	satisfactory	ADJ
fbem-27690	350	46	.	.	PUNCT
fbem-27690	351	1	d4	d4	PROPN
fbem-27690	351	2	(	(	PUNCT
fbem-27690	351	3	a	a	DET
fbem-27690	351	4	diverse	diverse	ADJ
fbem-27690	351	5	range	range	NOUN
fbem-27690	351	6	of	of	ADP
fbem-27690	351	7	secure	secure	ADJ
fbem-27690	351	8	payment	payment	NOUN
fbem-27690	351	9	methods	method	NOUN
fbem-27690	351	10	are	be	AUX
fbem-27690	351	11	offered	offer	VERB
fbem-27690	351	12	)	)	PUNCT
fbem-27690	351	13	has	have	VERB
fbem-27690	351	14	the	the	DET
fbem-27690	351	15	highest	high	ADJ
fbem-27690	351	16	score	score	NOUN
fbem-27690	351	17	of	of	ADP
fbem-27690	351	18	3.27	3.27	NUM
fbem-27690	351	19	,	,	PUNCT
fbem-27690	351	20	and	and	CCONJ
fbem-27690	351	21	d5	d5	NOUN
fbem-27690	351	22	(	(	PUNCT
fbem-27690	351	23	customer	customer	NOUN
fbem-27690	351	24	privacy	privacy	NOUN
fbem-27690	351	25	is	be	AUX
fbem-27690	351	26	consistently	consistently	ADV
fbem-27690	351	27	protected	protect	VERB
fbem-27690	351	28	and	and	CCONJ
fbem-27690	351	29	not	not	PART
fbem-27690	351	30	compromised	compromise	VERB
fbem-27690	351	31	)	)	PUNCT
fbem-27690	351	32	has	have	VERB
fbem-27690	351	33	the	the	DET
fbem-27690	351	34	lowest	low	ADJ
fbem-27690	351	35	actual	actual	ADJ
fbem-27690	351	36	score	score	NOUN
fbem-27690	351	37	of	of	ADP
fbem-27690	351	38	3.26	3.26	NUM
fbem-27690	351	39	,	,	PUNCT
fbem-27690	351	40	indicating	indicate	VERB
fbem-27690	351	41	that	that	SCONJ
fbem-27690	351	42	customers	customer	NOUN
fbem-27690	351	43	were	be	AUX
fbem-27690	351	44	more	more	ADV
fbem-27690	351	45	satisfied	satisfied	ADJ
fbem-27690	351	46	with	with	ADP
fbem-27690	351	47	the	the	DET
fbem-27690	351	48	diverse	diverse	ADJ
fbem-27690	351	49	range	range	NOUN
fbem-27690	351	50	of	of	ADP
fbem-27690	351	51	secure	secure	ADJ
fbem-27690	351	52	payment	payment	NOUN
fbem-27690	351	53	methods	method	NOUN
fbem-27690	351	54	,	,	PUNCT
fbem-27690	351	55	but	but	CCONJ
fbem-27690	351	56	were	be	AUX
fbem-27690	351	57	more	more	ADV
fbem-27690	351	58	dissatisfied	dissatisfied	ADJ
fbem-27690	351	59	with	with	ADP
fbem-27690	351	60	the	the	DET
fbem-27690	351	61	compromise	compromise	NOUN
fbem-27690	351	62	of	of	ADP
fbem-27690	351	63	privacy	privacy	NOUN
fbem-27690	351	64	.	.	PUNCT
fbem-27690	352	1	among	among	ADP
fbem-27690	352	2	the	the	DET
fbem-27690	352	3	three	three	NUM
fbem-27690	352	4	groups	group	NOUN
fbem-27690	352	5	of	of	ADP
fbem-27690	352	6	customers	customer	NOUN
fbem-27690	352	7	'	'	PART
fbem-27690	352	8	perceived	perceive	VERB
fbem-27690	352	9	service	service	NOUN
fbem-27690	352	10	levels	level	NOUN
fbem-27690	352	11	,	,	PUNCT
fbem-27690	352	12	the	the	DET
fbem-27690	352	13	highest	highest	ADV
fbem-27690	352	14	perceived	perceive	VERB
fbem-27690	352	15	service	service	NOUN
fbem-27690	352	16	quality	quality	NOUN
fbem-27690	352	17	for	for	ADP
fbem-27690	352	18	customers	customer	NOUN
fbem-27690	352	19	choosing	choose	VERB
fbem-27690	352	20	home	home	NOUN
fbem-27690	352	21	delivery	delivery	NOUN
fbem-27690	352	22	is	be	AUX
fbem-27690	352	23	d1	d1	PROPN
fbem-27690	352	24	(	(	PUNCT
fbem-27690	352	25	express	express	ADJ
fbem-27690	352	26	packages	package	NOUN
fbem-27690	352	27	are	be	AUX
fbem-27690	352	28	delivered	deliver	VERB
fbem-27690	352	29	accurately	accurately	ADV
fbem-27690	352	30	and	and	CCONJ
fbem-27690	352	31	without	without	ADP
fbem-27690	352	32	damage	damage	NOUN
fbem-27690	352	33	)	)	PUNCT
fbem-27690	352	34	,	,	PUNCT
fbem-27690	352	35	with	with	ADP
fbem-27690	352	36	a	a	DET
fbem-27690	352	37	score	score	NOUN
fbem-27690	352	38	of	of	ADP
fbem-27690	352	39	3.32	3.32	NUM
fbem-27690	352	40	.	.	PUNCT
fbem-27690	353	1	the	the	DET
fbem-27690	353	2	lowest	low	ADJ
fbem-27690	353	3	perceived	perceive	VERB
fbem-27690	353	4	service	service	NOUN
fbem-27690	353	5	level	level	NOUN
fbem-27690	353	6	is	be	AUX
fbem-27690	353	7	d3	d3	PROPN
fbem-27690	353	8	(	(	PUNCT
fbem-27690	353	9	courier	courier	NOUN
fbem-27690	353	10	tariff	tariff	NOUN
fbem-27690	353	11	structures	structure	NOUN
fbem-27690	353	12	are	be	AUX
fbem-27690	353	13	transparent	transparent	ADJ
fbem-27690	353	14	)	)	PUNCT
fbem-27690	353	15	with	with	ADP
fbem-27690	353	16	a	a	DET
fbem-27690	353	17	score	score	NOUN
fbem-27690	353	18	of	of	ADP
fbem-27690	353	19	3.21	3.21	NUM
fbem-27690	353	20	.	.	PUNCT
fbem-27690	354	1	customers	customer	NOUN
fbem-27690	354	2	choosing	choose	VERB
fbem-27690	354	3	self	self	NOUN
fbem-27690	354	4	-	-	PUNCT
fbem-27690	354	5	service	service	NOUN
fbem-27690	354	6	pick	pick	NOUN
fbem-27690	354	7	up	up	ADP
fbem-27690	354	8	container	container	NOUN
fbem-27690	354	9	has	have	VERB
fbem-27690	354	10	the	the	DET
fbem-27690	354	11	highest	high	ADJ
fbem-27690	354	12	perceived	perceive	VERB
fbem-27690	354	13	level	level	NOUN
fbem-27690	354	14	of	of	ADP
fbem-27690	354	15	service	service	NOUN
fbem-27690	354	16	at	at	ADP
fbem-27690	354	17	d3	d3	PROPN
fbem-27690	354	18	(	(	PUNCT
fbem-27690	354	19	courier	courier	NOUN
fbem-27690	354	20	tariff	tariff	NOUN
fbem-27690	354	21	structures	structure	NOUN
fbem-27690	354	22	are	be	AUX
fbem-27690	354	23	transparent	transparent	ADJ
fbem-27690	354	24	)	)	PUNCT
fbem-27690	354	25	with	with	ADP
fbem-27690	354	26	a	a	DET
fbem-27690	354	27	score	score	NOUN
fbem-27690	354	28	of	of	ADP
fbem-27690	354	29	3.33	3.33	NUM
fbem-27690	354	30	,	,	PUNCT
fbem-27690	354	31	while	while	SCONJ
fbem-27690	354	32	the	the	DET
fbem-27690	354	33	lowest	low	ADJ
fbem-27690	354	34	perceived	perceive	VERB
fbem-27690	354	35	level	level	NOUN
fbem-27690	354	36	of	of	ADP
fbem-27690	354	37	service	service	NOUN
fbem-27690	354	38	is	be	AUX
fbem-27690	354	39	at	at	ADP
fbem-27690	354	40	d5	d5	NOUN
fbem-27690	354	41	(	(	PUNCT
fbem-27690	354	42	customer	customer	NOUN
fbem-27690	354	43	privacy	privacy	NOUN
fbem-27690	354	44	is	be	AUX
fbem-27690	354	45	consistently	consistently	ADV
fbem-27690	354	46	protected	protect	VERB
fbem-27690	354	47	and	and	CCONJ
fbem-27690	354	48	not	not	PART
fbem-27690	354	49	compromised	compromise	VERB
fbem-27690	354	50	)	)	PUNCT
fbem-27690	354	51	with	with	ADP
fbem-27690	354	52	a	a	DET
fbem-27690	354	53	score	score	NOUN
fbem-27690	354	54	of	of	ADP
fbem-27690	354	55	3.20	3.20	NUM
fbem-27690	354	56	.	.	PUNCT
fbem-27690	355	1	customers	customer	NOUN
fbem-27690	355	2	choosing	choose	VERB
fbem-27690	355	3	post	post	NOUN
fbem-27690	355	4	office	office	NOUN
fbem-27690	355	5	perceived	perceive	VERB
fbem-27690	355	6	the	the	DET
fbem-27690	355	7	highest	high	ADJ
fbem-27690	355	8	level	level	NOUN
fbem-27690	355	9	of	of	ADP
fbem-27690	355	10	service	service	NOUN
fbem-27690	355	11	at	at	ADP
fbem-27690	355	12	d5	d5	NOUN
fbem-27690	355	13	(	(	PUNCT
fbem-27690	355	14	customer	customer	NOUN
fbem-27690	355	15	privacy	privacy	NOUN
fbem-27690	355	16	is	be	AUX
fbem-27690	355	17	consistently	consistently	ADV
fbem-27690	355	18	protected	protect	VERB
fbem-27690	355	19	and	and	CCONJ
fbem-27690	355	20	not	not	PART
fbem-27690	355	21	compromised	compromise	VERB
fbem-27690	355	22	)	)	PUNCT
fbem-27690	355	23	with	with	ADP
fbem-27690	355	24	a	a	DET
fbem-27690	355	25	score	score	NOUN
fbem-27690	355	26	of	of	ADP
fbem-27690	355	27	3.32	3.32	NUM
fbem-27690	355	28	,	,	PUNCT
fbem-27690	355	29	and	and	CCONJ
fbem-27690	355	30	the	the	DET
fbem-27690	355	31	lowest	low	ADJ
fbem-27690	355	32	level	level	NOUN
fbem-27690	355	33	of	of	ADP
fbem-27690	355	34	perceived	perceive	VERB
fbem-27690	355	35	service	service	NOUN
fbem-27690	355	36	is	be	AUX
fbem-27690	355	37	d4	d4	PROPN
fbem-27690	355	38	(	(	PUNCT
fbem-27690	355	39	a	a	DET
fbem-27690	355	40	diverse	diverse	ADJ
fbem-27690	355	41	range	range	NOUN
fbem-27690	355	42	of	of	ADP
fbem-27690	355	43	secure	secure	ADJ
fbem-27690	355	44	payment	payment	NOUN
fbem-27690	355	45	methods	method	NOUN
fbem-27690	355	46	is	be	AUX
fbem-27690	355	47	offered	offer	VERB
fbem-27690	355	48	)	)	PUNCT
fbem-27690	355	49	with	with	ADP
fbem-27690	355	50	a	a	DET
fbem-27690	355	51	score	score	NOUN
fbem-27690	355	52	of	of	ADP
fbem-27690	355	53	3.21	3.21	NUM
fbem-27690	355	54	.	.	PUNCT
fbem-27690	356	1	the	the	DET
fbem-27690	356	2	analysis	analysis	NOUN
fbem-27690	356	3	showed	show	VERB
fbem-27690	356	4	that	that	SCONJ
fbem-27690	356	5	the	the	DET
fbem-27690	356	6	three	three	NUM
fbem-27690	356	7	different	different	ADJ
fbem-27690	356	8	groups	group	NOUN
fbem-27690	356	9	had	have	VERB
fbem-27690	356	10	very	very	ADV
fbem-27690	356	11	different	different	ADJ
fbem-27690	356	12	views	view	NOUN
fbem-27690	356	13	on	on	ADP
fbem-27690	356	14	the	the	DET
fbem-27690	356	15	assurance	assurance	NOUN
fbem-27690	356	16	dimension	dimension	NOUN
fbem-27690	356	17	,	,	PUNCT
fbem-27690	356	18	with	with	ADP
fbem-27690	356	19	customers	customer	NOUN
fbem-27690	356	20	who	who	PRON
fbem-27690	356	21	chose	choose	VERB
fbem-27690	356	22	home	home	NOUN
fbem-27690	356	23	delivery	delivery	NOUN
fbem-27690	356	24	having	have	VERB
fbem-27690	356	25	problems	problem	NOUN
fbem-27690	356	26	with	with	ADP
fbem-27690	356	27	the	the	DET
fbem-27690	356	28	fees	fee	NOUN
fbem-27690	356	29	charged	charge	VERB
fbem-27690	356	30	,	,	PUNCT
fbem-27690	356	31	those	those	PRON
fbem-27690	356	32	who	who	PRON
fbem-27690	356	33	chose	choose	VERB
fbem-27690	356	34	courier	courier	NOUN
fbem-27690	356	35	locker	locker	NOUN
fbem-27690	356	36	pick	pick	VERB
fbem-27690	356	37	up	up	ADP
fbem-27690	356	38	being	be	AUX
fbem-27690	356	39	less	less	ADJ
fbem-27690	356	40	than	than	ADP
fbem-27690	356	41	satisfied	satisfied	ADJ
fbem-27690	356	42	with	with	ADP
fbem-27690	356	43	the	the	DET
fbem-27690	356	44	protection	protection	NOUN
fbem-27690	356	45	of	of	ADP
fbem-27690	356	46	privacy	privacy	NOUN
fbem-27690	356	47	,	,	PUNCT
fbem-27690	356	48	and	and	CCONJ
fbem-27690	356	49	those	those	PRON
fbem-27690	356	50	who	who	PRON
fbem-27690	356	51	chose	choose	VERB
fbem-27690	356	52	stage	stage	NOUN
fbem-27690	356	53	coach	coach	NOUN
fbem-27690	356	54	pick	pick	VERB
fbem-27690	356	55	up	up	ADP
fbem-27690	356	56	being	be	AUX
fbem-27690	356	57	more	more	ADV
fbem-27690	356	58	concerned	concerned	ADJ
fbem-27690	356	59	about	about	ADP
fbem-27690	356	60	the	the	DET
fbem-27690	356	61	security	security	NOUN
fbem-27690	356	62	of	of	ADP
fbem-27690	356	63	the	the	DET
fbem-27690	356	64	payment	payment	NOUN
fbem-27690	356	65	method	method	NOUN
fbem-27690	356	66	.	.	PUNCT
fbem-27690	357	1	customer	customer	NOUN
fbem-27690	357	2	experience	experience	NOUN
fbem-27690	357	3	and	and	CCONJ
fbem-27690	357	4	trust	trust	NOUN
fbem-27690	357	5	are	be	AUX
fbem-27690	357	6	important	important	ADJ
fbem-27690	357	7	factors	factor	NOUN
fbem-27690	357	8	that	that	PRON
fbem-27690	357	9	affected	affect	VERB
fbem-27690	357	10	customer	customer	NOUN
fbem-27690	357	11	sticking	stick	VERB
fbem-27690	357	12	with	with	ADP
fbem-27690	357	13	services	service	NOUN
fbem-27690	357	14	.	.	PUNCT
fbem-27690	358	1	therefore	therefore	ADV
fbem-27690	358	2	,	,	PUNCT
fbem-27690	358	3	logistics	logistic	NOUN
fbem-27690	358	4	companies	company	NOUN
fbem-27690	358	5	should	should	AUX
fbem-27690	358	6	focus	focus	VERB
fbem-27690	358	7	on	on	ADP
fbem-27690	358	8	how	how	SCONJ
fbem-27690	358	9	to	to	PART
fbem-27690	358	10	enhance	enhance	VERB
fbem-27690	358	11	customers	customer	NOUN
fbem-27690	358	12	'	'	PART
fbem-27690	358	13	trust	trust	NOUN
fbem-27690	358	14	in	in	ADP
fbem-27690	358	15	logistics	logistic	NOUN
fbem-27690	358	16	services	service	NOUN
fbem-27690	358	17	while	while	SCONJ
fbem-27690	358	18	ensuring	ensure	VERB
fbem-27690	358	19	service	service	NOUN
fbem-27690	358	20	quality	quality	NOUN
fbem-27690	358	21	.	.	PUNCT
fbem-27690	359	1	research	research	NOUN
fbem-27690	359	2	319	319	NUM
fbem-27690	359	3	in	in	ADP
fbem-27690	359	4	this	this	DET
fbem-27690	359	5	area	area	NOUN
fbem-27690	359	6	includes	include	VERB
fbem-27690	359	7	privacy	privacy	NOUN
fbem-27690	359	8	protection	protection	NOUN
fbem-27690	359	9	,	,	PUNCT
fbem-27690	359	10	payment	payment	NOUN
fbem-27690	359	11	security	security	NOUN
fbem-27690	359	12	,	,	PUNCT
fbem-27690	359	13	and	and	CCONJ
fbem-27690	359	14	service	service	NOUN
fbem-27690	359	15	promise	promise	NOUN
fbem-27690	359	16	fulfillment	fulfillment	NOUN
fbem-27690	359	17	to	to	PART
fbem-27690	359	18	enhance	enhance	VERB
fbem-27690	359	19	customer	customer	NOUN
fbem-27690	359	20	trust	trust	PROPN
fbem-27690	359	21	(	(	PUNCT
fbem-27690	359	22	jain	jain	NOUN
fbem-27690	359	23	,	,	PUNCT
fbem-27690	359	24	2020	2020	NUM
fbem-27690	359	25	)	)	PUNCT
fbem-27690	359	26	.	.	PUNCT
fbem-27690	360	1	table	table	NOUN
fbem-27690	360	2	14	14	NUM
fbem-27690	360	3	.	.	PUNCT
fbem-27690	361	1	current	current	ADJ
fbem-27690	361	2	perceived	perceive	VERB
fbem-27690	361	3	service	service	NOUN
fbem-27690	361	4	quality	quality	NOUN
fbem-27690	361	5	from	from	ADP
fbem-27690	361	6	the	the	DET
fbem-27690	361	7	empathy	empathy	ADJ
fbem-27690	361	8	dimension	dimension	NOUN
fbem-27690	361	9	dimension	dimension	NOUN
fbem-27690	361	10	:	:	PUNCT
fbem-27690	361	11	empathy	empathy	NOUN
fbem-27690	361	12	home	home	NOUN
fbem-27690	361	13	delivery	delivery	NOUN
fbem-27690	361	14	self	self	NOUN
fbem-27690	361	15	-	-	PUNCT
fbem-27690	361	16	service	service	NOUN
fbem-27690	361	17	pick	pick	VERB
fbem-27690	361	18	up	up	ADP
fbem-27690	361	19	container	container	NOUN
fbem-27690	361	20	post	post	NOUN
fbem-27690	361	21	office	office	NOUN
fbem-27690	362	1	overall	overall	ADJ
fbem-27690	362	2	mean	mean	VERB
fbem-27690	362	3	mea	mea	NOUN
fbem-27690	362	4	n	n	PART
fbem-27690	362	5	interpr	interpr	VERB
fbem-27690	362	6	etation	etation	NOUN
fbem-27690	362	7	mean	mean	NOUN
fbem-27690	362	8	interpret	interpret	VERB
fbem-27690	362	9	ation	ation	PROPN
fbem-27690	362	10	mea	mea	PROPN
fbem-27690	362	11	n	n	PROPN
fbem-27690	362	12	interpr	interpr	PROPN
fbem-27690	362	13	etation	etation	NOUN
fbem-27690	362	14	mea	mea	PROPN
fbem-27690	362	15	n	n	PRON
fbem-27690	362	16	interpret	interpret	VERB
fbem-27690	362	17	ation	ation	PROPN
fbem-27690	362	18	e1	e1	PROPN
fbem-27690	362	19	:	:	PUNCT
fbem-27690	362	20	services	service	NOUN
fbem-27690	362	21	are	be	AUX
fbem-27690	362	22	delivered	deliver	VERB
fbem-27690	362	23	in	in	ADP
fbem-27690	362	24	a	a	DET
fbem-27690	362	25	manner	manner	NOUN
fbem-27690	362	26	that	that	PRON
fbem-27690	362	27	meets	meet	VERB
fbem-27690	362	28	individualized	individualized	ADJ
fbem-27690	362	29	customer	customer	NOUN
fbem-27690	362	30	needs	need	NOUN
fbem-27690	362	31	,	,	PUNCT
fbem-27690	362	32	including	include	VERB
fbem-27690	362	33	timing	timing	NOUN
fbem-27690	362	34	and	and	CCONJ
fbem-27690	362	35	location	location	NOUN
fbem-27690	362	36	.	.	PUNCT
fbem-27690	363	1	3.31	3.31	NUM
fbem-27690	363	2	ms	ms	NOUN
fbem-27690	363	3	3.24	3.24	NUM
fbem-27690	363	4	ms	ms	NOUN
fbem-27690	363	5	3.21	3.21	NUM
fbem-27690	363	6	ms	ms	PROPN
fbem-27690	363	7	3.25	3.25	NUM
fbem-27690	363	8	ms	ms	PROPN
fbem-27690	363	9	e2	e2	PROPN
fbem-27690	363	10	:	:	PUNCT
fbem-27690	363	11	self	self	NOUN
fbem-27690	363	12	-	-	PUNCT
fbem-27690	363	13	service	service	NOUN
fbem-27690	363	14	pickup	pickup	NOUN
fbem-27690	363	15	operations	operation	NOUN
fbem-27690	363	16	are	be	AUX
fbem-27690	363	17	user	user	NOUN
fbem-27690	363	18	-	-	PUNCT
fbem-27690	363	19	friendly	friendly	ADJ
fbem-27690	363	20	and	and	CCONJ
fbem-27690	363	21	efficient	efficient	ADJ
fbem-27690	363	22	.	.	PUNCT
fbem-27690	364	1	3.33	3.33	NUM
fbem-27690	364	2	ms	ms	NOUN
fbem-27690	364	3	3.14	3.14	NUM
fbem-27690	364	4	ms	ms	NOUN
fbem-27690	364	5	3.17	3.17	NUM
fbem-27690	364	6	ms	ms	NOUN
fbem-27690	364	7	3.21	3.21	NUM
fbem-27690	364	8	ms	ms	NOUN
fbem-27690	364	9	e3	e3	NOUN
fbem-27690	364	10	:	:	PUNCT
fbem-27690	364	11	store	store	NOUN
fbem-27690	364	12	opening	opening	NOUN
fbem-27690	364	13	hours	hour	NOUN
fbem-27690	364	14	are	be	AUX
fbem-27690	364	15	convenient	convenient	ADJ
fbem-27690	364	16	for	for	ADP
fbem-27690	364	17	all	all	DET
fbem-27690	364	18	customers	customer	NOUN
fbem-27690	364	19	.	.	PUNCT
fbem-27690	365	1	3.29	3.29	NUM
fbem-27690	365	2	ms	ms	NOUN
fbem-27690	365	3	3.31	3.31	NUM
fbem-27690	365	4	ms	ms	NOUN
fbem-27690	365	5	3.21	3.21	NUM
fbem-27690	365	6	ms	ms	PROPN
fbem-27690	365	7	3.27	3.27	NUM
fbem-27690	365	8	ms	ms	PROPN
fbem-27690	365	9	e4	e4	PROPN
fbem-27690	365	10	:	:	PUNCT
fbem-27690	365	11	the	the	DET
fbem-27690	365	12	network	network	NOUN
fbem-27690	365	13	coverage	coverage	NOUN
fbem-27690	365	14	effectively	effectively	ADV
fbem-27690	365	15	supports	support	VERB
fbem-27690	365	16	customer	customer	NOUN
fbem-27690	365	17	pickup	pickup	NOUN
fbem-27690	365	18	and	and	CCONJ
fbem-27690	365	19	courier	courier	NOUN
fbem-27690	365	20	delivery	delivery	NOUN
fbem-27690	365	21	.	.	PUNCT
fbem-27690	366	1	3.32	3.32	NUM
fbem-27690	366	2	ms	ms	NOUN
fbem-27690	366	3	3.28	3.28	NUM
fbem-27690	366	4	ms	ms	NOUN
fbem-27690	366	5	3.28	3.28	NUM
fbem-27690	366	6	ms	ms	PROPN
fbem-27690	366	7	3.29	3.29	NUM
fbem-27690	366	8	ms	ms	NOUN
fbem-27690	366	9	composite	composite	ADJ
fbem-27690	366	10	mean	mean	NOUN
fbem-27690	366	11	3.31	3.31	NUM
fbem-27690	366	12	ms	ms	NOUN
fbem-27690	366	13	3.24	3.24	NUM
fbem-27690	366	14	ms	ms	NOUN
fbem-27690	366	15	3.22	3.22	NUM
fbem-27690	366	16	ms	ms	NOUN
fbem-27690	366	17	3.26	3.26	NUM
fbem-27690	366	18	ms	ms	NOUN
fbem-27690	366	19	on	on	ADP
fbem-27690	366	20	the	the	DET
fbem-27690	366	21	empathy	empathy	ADJ
fbem-27690	366	22	dimension	dimension	NOUN
fbem-27690	366	23	,	,	PUNCT
fbem-27690	366	24	the	the	DET
fbem-27690	366	25	actual	actual	ADJ
fbem-27690	366	26	perceived	perceive	VERB
fbem-27690	366	27	score	score	NOUN
fbem-27690	366	28	of	of	ADP
fbem-27690	366	29	customers	customer	NOUN
fbem-27690	366	30	'	'	PART
fbem-27690	366	31	terminal	terminal	ADJ
fbem-27690	366	32	logistics	logistic	NOUN
fbem-27690	366	33	in	in	ADP
fbem-27690	366	34	dongguan	dongguan	PROPN
fbem-27690	366	35	is	be	AUX
fbem-27690	366	36	3.26	3.26	NUM
fbem-27690	366	37	,	,	PUNCT
fbem-27690	366	38	and	and	CCONJ
fbem-27690	366	39	the	the	DET
fbem-27690	366	40	service	service	NOUN
fbem-27690	366	41	quality	quality	NOUN
fbem-27690	366	42	is	be	AUX
fbem-27690	366	43	moderately	moderately	ADV
fbem-27690	366	44	satisfactory	satisfactory	ADJ
fbem-27690	366	45	.	.	PUNCT
fbem-27690	367	1	e4	e4	PROPN
fbem-27690	367	2	(	(	PUNCT
fbem-27690	367	3	the	the	DET
fbem-27690	367	4	network	network	NOUN
fbem-27690	367	5	coverage	coverage	NOUN
fbem-27690	367	6	effectively	effectively	ADV
fbem-27690	367	7	supports	support	VERB
fbem-27690	367	8	customer	customer	NOUN
fbem-27690	367	9	pickup	pickup	NOUN
fbem-27690	367	10	and	and	CCONJ
fbem-27690	367	11	courier	courier	NOUN
fbem-27690	367	12	delivery	delivery	NOUN
fbem-27690	367	13	)	)	PUNCT
fbem-27690	367	14	has	have	VERB
fbem-27690	367	15	the	the	DET
fbem-27690	367	16	highest	high	ADJ
fbem-27690	367	17	score	score	NOUN
fbem-27690	367	18	of	of	ADP
fbem-27690	367	19	3.29	3.29	NUM
fbem-27690	367	20	,	,	PUNCT
fbem-27690	367	21	and	and	CCONJ
fbem-27690	367	22	e2	e2	PROPN
fbem-27690	367	23	(	(	PUNCT
fbem-27690	367	24	self	self	NOUN
fbem-27690	367	25	-	-	PUNCT
fbem-27690	367	26	service	service	NOUN
fbem-27690	367	27	pickup	pickup	NOUN
fbem-27690	367	28	operations	operation	NOUN
fbem-27690	367	29	are	be	AUX
fbem-27690	367	30	user	user	NOUN
fbem-27690	367	31	-	-	PUNCT
fbem-27690	367	32	friendly	friendly	ADJ
fbem-27690	367	33	and	and	CCONJ
fbem-27690	367	34	efficient	efficient	ADJ
fbem-27690	367	35	)	)	PUNCT
fbem-27690	367	36	has	have	VERB
fbem-27690	367	37	the	the	DET
fbem-27690	367	38	lowest	low	ADJ
fbem-27690	367	39	actual	actual	ADJ
fbem-27690	367	40	score	score	NOUN
fbem-27690	367	41	of	of	ADP
fbem-27690	367	42	3.21	3.21	NUM
fbem-27690	367	43	,	,	PUNCT
fbem-27690	367	44	indicating	indicate	VERB
fbem-27690	367	45	more	more	ADJ
fbem-27690	367	46	resistance	resistance	NOUN
fbem-27690	367	47	to	to	ADP
fbem-27690	367	48	selfservice	selfservice	NOUN
fbem-27690	367	49	pick	pick	VERB
fbem-27690	367	50	up	up	ADP
fbem-27690	367	51	.	.	PUNCT
fbem-27690	368	1	among	among	ADP
fbem-27690	368	2	the	the	DET
fbem-27690	368	3	three	three	NUM
fbem-27690	368	4	groups	group	NOUN
fbem-27690	368	5	of	of	ADP
fbem-27690	368	6	customers	customer	NOUN
fbem-27690	368	7	'	'	PART
fbem-27690	368	8	perceived	perceive	VERB
fbem-27690	368	9	service	service	NOUN
fbem-27690	368	10	levels	level	NOUN
fbem-27690	368	11	,	,	PUNCT
fbem-27690	368	12	the	the	DET
fbem-27690	368	13	highest	highest	ADV
fbem-27690	368	14	perceived	perceive	VERB
fbem-27690	368	15	service	service	NOUN
fbem-27690	368	16	quality	quality	NOUN
fbem-27690	368	17	for	for	ADP
fbem-27690	368	18	customers	customer	NOUN
fbem-27690	368	19	choosing	choose	VERB
fbem-27690	368	20	home	home	NOUN
fbem-27690	368	21	delivery	delivery	NOUN
fbem-27690	368	22	is	be	AUX
fbem-27690	368	23	e2	e2	NOUN
fbem-27690	368	24	(	(	PUNCT
fbem-27690	368	25	self	self	NOUN
fbem-27690	368	26	-	-	PUNCT
fbem-27690	368	27	service	service	NOUN
fbem-27690	368	28	pick	pick	NOUN
fbem-27690	368	29	up	up	ADP
fbem-27690	368	30	operations	operation	NOUN
fbem-27690	368	31	are	be	AUX
fbem-27690	368	32	user	user	NOUN
fbem-27690	368	33	-	-	PUNCT
fbem-27690	368	34	friendly	friendly	ADJ
fbem-27690	368	35	and	and	CCONJ
fbem-27690	368	36	efficient	efficient	ADJ
fbem-27690	368	37	)	)	PUNCT
fbem-27690	368	38	with	with	ADP
fbem-27690	368	39	a	a	DET
fbem-27690	368	40	score	score	NOUN
fbem-27690	368	41	of	of	ADP
fbem-27690	368	42	3.33	3.33	NUM
fbem-27690	368	43	,	,	PUNCT
fbem-27690	368	44	the	the	DET
fbem-27690	368	45	lowest	low	ADJ
fbem-27690	368	46	perceived	perceive	VERB
fbem-27690	368	47	service	service	NOUN
fbem-27690	368	48	level	level	NOUN
fbem-27690	368	49	is	be	AUX
fbem-27690	368	50	e3	e3	NOUN
fbem-27690	368	51	(	(	PUNCT
fbem-27690	368	52	store	store	NOUN
fbem-27690	368	53	opening	opening	NOUN
fbem-27690	368	54	hours	hour	NOUN
fbem-27690	368	55	are	be	AUX
fbem-27690	368	56	convenient	convenient	ADJ
fbem-27690	368	57	for	for	SCONJ
fbem-27690	368	58	all	all	DET
fbem-27690	368	59	customers	customer	NOUN
fbem-27690	368	60	opening	open	VERB
fbem-27690	368	61	hours	hour	NOUN
fbem-27690	368	62	are	be	AUX
fbem-27690	368	63	convenient	convenient	ADJ
fbem-27690	368	64	for	for	ADP
fbem-27690	368	65	all	all	DET
fbem-27690	368	66	customers	customer	NOUN
fbem-27690	368	67	)	)	PUNCT
fbem-27690	368	68	with	with	ADP
fbem-27690	368	69	a	a	DET
fbem-27690	368	70	score	score	NOUN
fbem-27690	368	71	of	of	ADP
fbem-27690	368	72	3.29	3.29	NUM
fbem-27690	368	73	.	.	PUNCT
fbem-27690	369	1	customers	customer	NOUN
fbem-27690	369	2	choosing	choose	VERB
fbem-27690	369	3	self	self	NOUN
fbem-27690	369	4	-	-	PUNCT
fbem-27690	369	5	service	service	NOUN
fbem-27690	369	6	pick	pick	NOUN
fbem-27690	369	7	up	up	ADP
fbem-27690	369	8	container	container	NOUN
fbem-27690	369	9	has	have	VERB
fbem-27690	369	10	the	the	DET
fbem-27690	369	11	highest	high	ADJ
fbem-27690	369	12	perceived	perceive	VERB
fbem-27690	369	13	level	level	NOUN
fbem-27690	369	14	of	of	ADP
fbem-27690	369	15	service	service	NOUN
fbem-27690	369	16	at	at	ADP
fbem-27690	369	17	e3	e3	PROPN
fbem-27690	369	18	(	(	PUNCT
fbem-27690	369	19	store	store	NOUN
fbem-27690	369	20	opening	opening	NOUN
fbem-27690	369	21	hours	hour	NOUN
fbem-27690	369	22	are	be	AUX
fbem-27690	369	23	convenient	convenient	ADJ
fbem-27690	369	24	for	for	ADP
fbem-27690	369	25	all	all	DET
fbem-27690	369	26	customers	customer	NOUN
fbem-27690	369	27	)	)	PUNCT
fbem-27690	369	28	with	with	ADP
fbem-27690	369	29	a	a	DET
fbem-27690	369	30	score	score	NOUN
fbem-27690	369	31	of	of	ADP
fbem-27690	369	32	3.31	3.31	NUM
fbem-27690	369	33	.	.	PUNCT
fbem-27690	370	1	the	the	DET
fbem-27690	370	2	lowest	low	ADJ
fbem-27690	370	3	perceived	perceive	VERB
fbem-27690	370	4	service	service	NOUN
fbem-27690	370	5	level	level	NOUN
fbem-27690	370	6	is	be	AUX
fbem-27690	370	7	e2	e2	NOUN
fbem-27690	370	8	(	(	PUNCT
fbem-27690	370	9	self	self	NOUN
fbem-27690	370	10	-	-	PUNCT
fbem-27690	370	11	service	service	NOUN
fbem-27690	370	12	pick	pick	NOUN
fbem-27690	370	13	up	up	ADP
fbem-27690	370	14	operations	operation	NOUN
fbem-27690	370	15	are	be	AUX
fbem-27690	370	16	user	user	NOUN
fbem-27690	370	17	-	-	PUNCT
fbem-27690	370	18	friendly	friendly	ADJ
fbem-27690	370	19	and	and	CCONJ
fbem-27690	370	20	efficient	efficient	ADJ
fbem-27690	370	21	)	)	PUNCT
fbem-27690	370	22	with	with	ADP
fbem-27690	370	23	a	a	DET
fbem-27690	370	24	score	score	NOUN
fbem-27690	370	25	of	of	ADP
fbem-27690	370	26	3.14	3.14	NUM
fbem-27690	370	27	.	.	PUNCT
fbem-27690	371	1	the	the	DET
fbem-27690	371	2	highest	high	ADJ
fbem-27690	371	3	level	level	NOUN
fbem-27690	371	4	of	of	ADP
fbem-27690	371	5	service	service	NOUN
fbem-27690	371	6	perceived	perceive	VERB
fbem-27690	371	7	by	by	ADP
fbem-27690	371	8	customers	customer	NOUN
fbem-27690	371	9	choosing	choose	VERB
fbem-27690	371	10	post	post	NOUN
fbem-27690	371	11	office	office	NOUN
fbem-27690	371	12	was	be	AUX
fbem-27690	371	13	e4	e4	PROPN
fbem-27690	371	14	(	(	PUNCT
fbem-27690	371	15	the	the	DET
fbem-27690	371	16	network	network	NOUN
fbem-27690	371	17	coverage	coverage	NOUN
fbem-27690	371	18	effectively	effectively	ADV
fbem-27690	371	19	supports	support	VERB
fbem-27690	371	20	customer	customer	NOUN
fbem-27690	371	21	pickup	pickup	NOUN
fbem-27690	371	22	and	and	CCONJ
fbem-27690	371	23	courier	courier	NOUN
fbem-27690	371	24	delivery	delivery	NOUN
fbem-27690	371	25	)	)	PUNCT
fbem-27690	371	26	with	with	ADP
fbem-27690	371	27	a	a	DET
fbem-27690	371	28	score	score	NOUN
fbem-27690	371	29	of	of	ADP
fbem-27690	371	30	3.28	3.28	NUM
fbem-27690	371	31	,	,	PUNCT
fbem-27690	371	32	and	and	CCONJ
fbem-27690	371	33	the	the	DET
fbem-27690	371	34	lowest	low	ADJ
fbem-27690	371	35	level	level	NOUN
fbem-27690	371	36	of	of	ADP
fbem-27690	371	37	service	service	NOUN
fbem-27690	371	38	perceived	perceive	VERB
fbem-27690	371	39	is	be	AUX
fbem-27690	371	40	e2	e2	NOUN
fbem-27690	371	41	(	(	PUNCT
fbem-27690	371	42	self	self	NOUN
fbem-27690	371	43	-	-	PUNCT
fbem-27690	371	44	service	service	NOUN
fbem-27690	371	45	pickup	pickup	NOUN
fbem-27690	371	46	operations	operation	NOUN
fbem-27690	371	47	are	be	AUX
fbem-27690	371	48	user	user	NOUN
fbem-27690	371	49	-	-	PUNCT
fbem-27690	371	50	friendly	friendly	ADJ
fbem-27690	371	51	and	and	CCONJ
fbem-27690	371	52	efficient	efficient	ADJ
fbem-27690	371	53	)	)	PUNCT
fbem-27690	371	54	with	with	ADP
fbem-27690	371	55	a	a	DET
fbem-27690	371	56	score	score	NOUN
fbem-27690	371	57	of	of	ADP
fbem-27690	371	58	3.17	3.17	NUM
fbem-27690	371	59	.	.	PUNCT
fbem-27690	372	1	from	from	ADP
fbem-27690	372	2	the	the	DET
fbem-27690	372	3	analysis	analysis	NOUN
fbem-27690	372	4	,	,	PUNCT
fbem-27690	372	5	it	it	PRON
fbem-27690	372	6	can	can	AUX
fbem-27690	372	7	be	be	AUX
fbem-27690	372	8	seen	see	VERB
fbem-27690	372	9	that	that	SCONJ
fbem-27690	372	10	customers	customer	NOUN
fbem-27690	372	11	who	who	PRON
fbem-27690	372	12	chose	choose	VERB
fbem-27690	372	13	home	home	NOUN
fbem-27690	372	14	delivery	delivery	NOUN
fbem-27690	372	15	and	and	CCONJ
fbem-27690	372	16	those	those	PRON
fbem-27690	372	17	who	who	PRON
fbem-27690	372	18	chose	choose	VERB
fbem-27690	372	19	self	self	NOUN
fbem-27690	372	20	-	-	PUNCT
fbem-27690	372	21	service	service	NOUN
fbem-27690	372	22	pick	pick	NOUN
fbem-27690	372	23	up	up	ADP
fbem-27690	372	24	container	container	NOUN
fbem-27690	372	25	came	come	VERB
fbem-27690	372	26	to	to	ADP
fbem-27690	372	27	completely	completely	ADV
fbem-27690	372	28	opposite	opposite	ADJ
fbem-27690	372	29	conclusions	conclusion	NOUN
fbem-27690	372	30	in	in	ADP
fbem-27690	372	31	empathy	empathy	NOUN
fbem-27690	372	32	.	.	PUNCT
fbem-27690	373	1	customers	customer	NOUN
fbem-27690	373	2	who	who	PRON
fbem-27690	373	3	chose	choose	VERB
fbem-27690	373	4	home	home	NOUN
fbem-27690	373	5	delivery	delivery	NOUN
fbem-27690	373	6	did	do	AUX
fbem-27690	373	7	not	not	PART
fbem-27690	373	8	find	find	VERB
fbem-27690	373	9	the	the	DET
fbem-27690	373	10	time	time	NOUN
fbem-27690	373	11	convenient	convenient	ADJ
fbem-27690	373	12	enough	enough	ADV
fbem-27690	373	13	and	and	CCONJ
fbem-27690	373	14	were	be	AUX
fbem-27690	373	15	not	not	PART
fbem-27690	373	16	concerned	concerned	ADJ
fbem-27690	373	17	about	about	ADP
fbem-27690	373	18	the	the	DET
fbem-27690	373	19	efficiency	efficiency	NOUN
fbem-27690	373	20	of	of	ADP
fbem-27690	373	21	self	self	NOUN
fbem-27690	373	22	-	-	PUNCT
fbem-27690	373	23	service	service	NOUN
fbem-27690	373	24	pick	pick	NOUN
fbem-27690	373	25	up	up	ADP
fbem-27690	373	26	,	,	PUNCT
fbem-27690	373	27	unlike	unlike	ADP
fbem-27690	373	28	those	those	DET
fbem-27690	373	29	customers	customer	NOUN
fbem-27690	373	30	who	who	PRON
fbem-27690	373	31	chose	choose	VERB
fbem-27690	373	32	self	self	NOUN
fbem-27690	373	33	-	-	PUNCT
fbem-27690	373	34	service	service	NOUN
fbem-27690	373	35	.	.	PUNCT
fbem-27690	374	1	customers	customer	NOUN
fbem-27690	374	2	who	who	PRON
fbem-27690	374	3	chose	choose	VERB
fbem-27690	374	4	pick	pick	VERB
fbem-27690	374	5	up	up	ADP
fbem-27690	374	6	container	container	NOUN
fbem-27690	374	7	were	be	AUX
fbem-27690	374	8	very	very	ADV
fbem-27690	374	9	dissatisfied	dissatisfied	ADJ
fbem-27690	374	10	with	with	ADP
fbem-27690	374	11	the	the	DET
fbem-27690	374	12	convenience	convenience	NOUN
fbem-27690	374	13	and	and	CCONJ
fbem-27690	374	14	efficiency	efficiency	NOUN
fbem-27690	374	15	of	of	ADP
fbem-27690	374	16	picking	pick	VERB
fbem-27690	374	17	up	up	ADP
fbem-27690	374	18	their	their	PRON
fbem-27690	374	19	items	item	NOUN
fbem-27690	374	20	,	,	PUNCT
fbem-27690	374	21	but	but	CCONJ
fbem-27690	374	22	were	be	AUX
fbem-27690	374	23	not	not	PART
fbem-27690	374	24	concerned	concerned	ADJ
fbem-27690	374	25	about	about	ADP
fbem-27690	374	26	the	the	DET
fbem-27690	374	27	opening	opening	NOUN
fbem-27690	374	28	hours	hour	NOUN
fbem-27690	374	29	,	,	PUNCT
fbem-27690	374	30	because	because	SCONJ
fbem-27690	374	31	generally	generally	ADV
fbem-27690	374	32	delivery	delivery	NOUN
fbem-27690	374	33	cabinets	cabinet	NOUN
fbem-27690	374	34	were	be	AUX
fbem-27690	374	35	available	available	ADJ
fbem-27690	374	36	for	for	ADP
fbem-27690	374	37	self	self	NOUN
fbem-27690	374	38	-	-	PUNCT
fbem-27690	374	39	service	service	NOUN
fbem-27690	374	40	24	24	NUM
fbem-27690	374	41	hours	hour	NOUN
fbem-27690	374	42	a	a	DET
fbem-27690	374	43	day	day	NOUN
fbem-27690	374	44	.	.	PUNCT
fbem-27690	375	1	customers	customer	NOUN
fbem-27690	375	2	who	who	PRON
fbem-27690	375	3	chose	choose	VERB
fbem-27690	375	4	post	post	NOUN
fbem-27690	375	5	office	office	NOUN
fbem-27690	375	6	were	be	AUX
fbem-27690	375	7	also	also	ADV
fbem-27690	375	8	dissatisfied	dissatisfied	ADJ
fbem-27690	375	9	with	with	ADP
fbem-27690	375	10	the	the	DET
fbem-27690	375	11	efficiency	efficiency	NOUN
fbem-27690	375	12	of	of	ADP
fbem-27690	375	13	post	post	NOUN
fbem-27690	375	14	office	office	NOUN
fbem-27690	375	15	pick	pick	VERB
fbem-27690	375	16	up	up	ADP
fbem-27690	375	17	.	.	PUNCT
fbem-27690	376	1	the	the	DET
fbem-27690	376	2	study	study	NOUN
fbem-27690	376	3	of	of	ADP
fbem-27690	376	4	pickup	pickup	NOUN
fbem-27690	376	5	efficiency	efficiency	NOUN
fbem-27690	376	6	is	be	AUX
fbem-27690	376	7	one	one	NUM
fbem-27690	376	8	of	of	ADP
fbem-27690	376	9	the	the	DET
fbem-27690	376	10	current	current	ADJ
fbem-27690	376	11	research	research	NOUN
fbem-27690	376	12	directions	direction	NOUN
fbem-27690	376	13	in	in	ADP
fbem-27690	376	14	the	the	DET
fbem-27690	376	15	field	field	NOUN
fbem-27690	376	16	of	of	ADP
fbem-27690	376	17	logistics	logistic	NOUN
fbem-27690	376	18	,	,	PUNCT
fbem-27690	376	19	and	and	CCONJ
fbem-27690	376	20	all	all	PRON
fbem-27690	376	21	of	of	ADP
fbem-27690	376	22	them	they	PRON
fbem-27690	376	23	are	be	AUX
fbem-27690	376	24	mainly	mainly	ADV
fbem-27690	376	25	focused	focus	VERB
fbem-27690	376	26	on	on	ADP
fbem-27690	376	27	path	path	NOUN
fbem-27690	376	28	optimization	optimization	NOUN
fbem-27690	376	29	,	,	PUNCT
fbem-27690	376	30	scheduling	scheduling	NOUN
fbem-27690	376	31	algorithms	algorithm	NOUN
fbem-27690	376	32	,	,	PUNCT
fbem-27690	376	33	information	information	NOUN
fbem-27690	376	34	systems	system	NOUN
fbem-27690	376	35	and	and	CCONJ
fbem-27690	376	36	intelligent	intelligent	ADJ
fbem-27690	376	37	hardware	hardware	NOUN
fbem-27690	376	38	(	(	PUNCT
fbem-27690	376	39	akkad	akkad	PROPN
fbem-27690	376	40	&	&	CCONJ
fbem-27690	376	41	bányai	bányai	PROPN
fbem-27690	376	42	,	,	PUNCT
fbem-27690	376	43	2020	2020	NUM
fbem-27690	376	44	)	)	PUNCT
fbem-27690	376	45	.	.	PUNCT
fbem-27690	377	1	table	table	NOUN
fbem-27690	377	2	15	15	NUM
fbem-27690	377	3	.	.	PUNCT
fbem-27690	378	1	current	current	ADJ
fbem-27690	378	2	perceived	perceive	VERB
fbem-27690	378	3	service	service	NOUN
fbem-27690	378	4	quality	quality	NOUN
fbem-27690	378	5	from	from	ADP
fbem-27690	378	6	the	the	DET
fbem-27690	378	7	overall	overall	ADJ
fbem-27690	378	8	dimension	dimension	NOUN
fbem-27690	378	9	dimension	dimension	NOUN
fbem-27690	378	10	home	home	NOUN
fbem-27690	378	11	delivery	delivery	NOUN
fbem-27690	378	12	self	self	NOUN
fbem-27690	378	13	-	-	PUNCT
fbem-27690	378	14	service	service	NOUN
fbem-27690	378	15	pick	pick	VERB
fbem-27690	378	16	up	up	ADP
fbem-27690	378	17	container	container	NOUN
fbem-27690	378	18	post	post	NOUN
fbem-27690	378	19	office	office	NOUN
fbem-27690	378	20	overall	overall	ADJ
fbem-27690	378	21	mean	mean	NOUN
fbem-27690	378	22	mean	mean	NOUN
fbem-27690	378	23	interpret	interpret	NOUN
fbem-27690	378	24	ation	ation	PROPN
fbem-27690	378	25	ran	run	VERB
fbem-27690	378	26	k	k	PROPN
fbem-27690	378	27	mea	mea	PROPN
fbem-27690	378	28	n	n	PROPN
fbem-27690	378	29	interpretati	interpretati	PROPN
fbem-27690	378	30	on	on	ADP
fbem-27690	378	31	ran	run	VERB
fbem-27690	378	32	k	k	PROPN
fbem-27690	378	33	mea	mea	PROPN
fbem-27690	378	34	n	n	PROPN
fbem-27690	378	35	interpretati	interpretati	PROPN
fbem-27690	378	36	on	on	ADP
fbem-27690	378	37	ran	run	VERB
fbem-27690	378	38	k	k	PROPN
fbem-27690	378	39	mea	mea	PROPN
fbem-27690	378	40	n	n	PROPN
fbem-27690	378	41	interpretati	interpretati	PROPN
fbem-27690	378	42	on	on	ADP
fbem-27690	378	43	ran	run	VERB
fbem-27690	378	44	k	k	PROPN
fbem-27690	378	45	tangibility	tangibility	PROPN
fbem-27690	378	46	3.39	3.39	NUM
fbem-27690	378	47	ms	ms	NOUN
fbem-27690	378	48	1	1	NUM
fbem-27690	378	49	3.41	3.41	NUM
fbem-27690	378	50	s	s	NOUN
fbem-27690	378	51	1	1	NUM
fbem-27690	378	52	3.24	3.24	NUM
fbem-27690	378	53	ms	ms	NOUN
fbem-27690	378	54	4	4	NUM
fbem-27690	378	55	3.35	3.35	NUM
fbem-27690	378	56	ms	ms	NOUN
fbem-27690	378	57	1	1	NUM
fbem-27690	378	58	reliability	reliability	NOUN
fbem-27690	378	59	3.32	3.32	NUM
fbem-27690	378	60	ms	ms	NOUN
fbem-27690	378	61	2	2	NUM
fbem-27690	378	62	3.26	3.26	NUM
fbem-27690	378	63	ms	ms	NOUN
fbem-27690	378	64	4	4	NUM
fbem-27690	378	65	3.28	3.28	NUM
fbem-27690	378	66	ms	ms	NOUN
fbem-27690	378	67	2	2	NUM
fbem-27690	378	68	3.29	3.29	NUM
fbem-27690	378	69	ms	ms	NOUN
fbem-27690	378	70	3	3	NUM
fbem-27690	378	71	responsiveness	responsiveness	NOUN
fbem-27690	378	72	3.31	3.31	NUM
fbem-27690	378	73	ms	ms	NOUN
fbem-27690	378	74	4	4	NUM
fbem-27690	378	75	3.37	3.37	NUM
fbem-27690	378	76	ms	ms	NOUN
fbem-27690	378	77	2	2	NUM
fbem-27690	378	78	3.34	3.34	NUM
fbem-27690	378	79	ms	ms	NOUN
fbem-27690	378	80	1	1	NUM
fbem-27690	378	81	3.34	3.34	NUM
fbem-27690	378	82	ms	ms	NOUN
fbem-27690	378	83	2	2	NUM
fbem-27690	378	84	assurance	assurance	NOUN
fbem-27690	378	85	3.28	3.28	NUM
fbem-27690	378	86	ms	ms	NOUN
fbem-27690	378	87	5	5	NUM
fbem-27690	378	88	3.27	3.27	NUM
fbem-27690	378	89	ms	ms	NOUN
fbem-27690	378	90	3	3	NUM
fbem-27690	378	91	3.26	3.26	NUM
fbem-27690	378	92	ms	ms	NOUN
fbem-27690	378	93	3	3	NUM
fbem-27690	378	94	3.27	3.27	NUM
fbem-27690	378	95	ms	ms	NOUN
fbem-27690	378	96	4	4	NUM
fbem-27690	378	97	empathy	empathy	NOUN
fbem-27690	378	98	3.31	3.31	NUM
fbem-27690	378	99	ms	ms	NOUN
fbem-27690	378	100	3	3	NUM
fbem-27690	378	101	3.24	3.24	NUM
fbem-27690	378	102	ms	ms	NOUN
fbem-27690	378	103	5	5	NUM
fbem-27690	378	104	3.22	3.22	NUM
fbem-27690	378	105	ms	ms	NOUN
fbem-27690	378	106	5	5	NUM
fbem-27690	378	107	3.26	3.26	NUM
fbem-27690	378	108	ms	ms	NOUN
fbem-27690	378	109	5	5	NUM
fbem-27690	378	110	composite	composite	ADJ
fbem-27690	378	111	mean	mean	NOUN
fbem-27690	378	112	3.32	3.32	NUM
fbem-27690	378	113	ms	ms	NOUN
fbem-27690	378	114	3.31	3.31	NUM
fbem-27690	378	115	ms	ms	NOUN
fbem-27690	378	116	3.27	3.27	NUM
fbem-27690	378	117	ms	ms	PROPN
fbem-27690	378	118	3.30	3.30	NUM
fbem-27690	378	119	ms	ms	NOUN
fbem-27690	378	120	in	in	ADP
fbem-27690	378	121	general	general	ADJ
fbem-27690	378	122	,	,	PUNCT
fbem-27690	378	123	customers	customer	NOUN
fbem-27690	378	124	were	be	AUX
fbem-27690	378	125	moderately	moderately	ADV
fbem-27690	378	126	satisfied	satisfied	ADJ
fbem-27690	378	127	with	with	ADP
fbem-27690	378	128	the	the	DET
fbem-27690	378	129	perceived	perceive	VERB
fbem-27690	378	130	service	service	NOUN
fbem-27690	378	131	level	level	NOUN
fbem-27690	378	132	of	of	ADP
fbem-27690	378	133	dongguan	dongguan	PROPN
fbem-27690	378	134	terminal	terminal	PROPN
fbem-27690	378	135	logistics	logistic	NOUN
fbem-27690	378	136	,	,	PUNCT
fbem-27690	378	137	with	with	ADP
fbem-27690	378	138	an	an	DET
fbem-27690	378	139	overall	overall	ADJ
fbem-27690	378	140	perceived	perceive	VERB
fbem-27690	378	141	level	level	NOUN
fbem-27690	378	142	of	of	ADP
fbem-27690	378	143	3.30	3.30	NUM
fbem-27690	378	144	,	,	PUNCT
fbem-27690	378	145	which	which	PRON
fbem-27690	378	146	is	be	AUX
fbem-27690	378	147	much	much	ADV
fbem-27690	378	148	lower	low	ADJ
fbem-27690	378	149	than	than	ADP
fbem-27690	378	150	the	the	DET
fbem-27690	378	151	expected	expect	VERB
fbem-27690	378	152	value	value	NOUN
fbem-27690	378	153	of	of	ADP
fbem-27690	378	154	4.02	4.02	NUM
fbem-27690	378	155	.	.	PUNCT
fbem-27690	379	1	tangibility	tangibility	NOUN
fbem-27690	379	2	had	have	VERB
fbem-27690	379	3	the	the	DET
fbem-27690	379	4	highest	high	ADJ
fbem-27690	379	5	score	score	NOUN
fbem-27690	379	6	of	of	ADP
fbem-27690	379	7	3.35	3.35	NUM
fbem-27690	379	8	,	,	PUNCT
fbem-27690	379	9	reliability	reliability	NOUN
fbem-27690	379	10	had	have	VERB
fbem-27690	379	11	the	the	DET
fbem-27690	379	12	score	score	NOUN
fbem-27690	379	13	of	of	ADP
fbem-27690	379	14	3.29	3.29	NUM
fbem-27690	379	15	,	,	PUNCT
fbem-27690	379	16	responsiveness	responsiveness	NOUN
fbem-27690	379	17	had	have	VERB
fbem-27690	379	18	the	the	DET
fbem-27690	379	19	score	score	NOUN
fbem-27690	379	20	of	of	ADP
fbem-27690	379	21	3.34	3.34	NUM
fbem-27690	379	22	,	,	PUNCT
fbem-27690	379	23	assurance	assurance	NOUN
fbem-27690	379	24	had	have	VERB
fbem-27690	379	25	a	a	DET
fbem-27690	379	26	score	score	NOUN
fbem-27690	379	27	of	of	ADP
fbem-27690	379	28	3.27	3.27	NUM
fbem-27690	379	29	,	,	PUNCT
fbem-27690	379	30	and	and	CCONJ
fbem-27690	379	31	empathy	empathy	NOUN
fbem-27690	379	32	had	have	VERB
fbem-27690	379	33	the	the	DET
fbem-27690	379	34	lowest	low	ADJ
fbem-27690	379	35	score	score	NOUN
fbem-27690	379	36	of	of	ADP
fbem-27690	379	37	3.26	3.26	NUM
fbem-27690	379	38	,	,	PUNCT
fbem-27690	379	39	with	with	ADP
fbem-27690	379	40	the	the	DET
fbem-27690	379	41	highest	high	ADJ
fbem-27690	379	42	and	and	CCONJ
fbem-27690	379	43	lowest	low	ADJ
fbem-27690	379	44	scores	score	NOUN
fbem-27690	379	45	being	be	AUX
fbem-27690	379	46	the	the	DET
fbem-27690	379	47	opposite	opposite	NOUN
fbem-27690	379	48	of	of	ADP
fbem-27690	379	49	the	the	DET
fbem-27690	379	50	expected	expect	VERB
fbem-27690	379	51	level	level	NOUN
fbem-27690	379	52	of	of	ADP
fbem-27690	379	53	service	service	NOUN
fbem-27690	379	54	.	.	PUNCT
fbem-27690	380	1	from	from	ADP
fbem-27690	380	2	the	the	DET
fbem-27690	380	3	three	three	NUM
fbem-27690	380	4	groups	group	NOUN
fbem-27690	380	5	,	,	PUNCT
fbem-27690	380	6	the	the	DET
fbem-27690	380	7	highest	high	ADJ
fbem-27690	380	8	score	score	NOUN
fbem-27690	380	9	for	for	ADP
fbem-27690	380	10	choosing	choose	VERB
fbem-27690	380	11	home	home	NOUN
fbem-27690	380	12	delivery	delivery	NOUN
fbem-27690	380	13	was	be	AUX
fbem-27690	380	14	for	for	ADP
fbem-27690	380	15	tangibility	tangibility	NOUN
fbem-27690	380	16	dimension	dimension	NOUN
fbem-27690	380	17	with	with	ADP
fbem-27690	380	18	3.39	3.39	NUM
fbem-27690	380	19	,	,	PUNCT
fbem-27690	380	20	and	and	CCONJ
fbem-27690	380	21	the	the	DET
fbem-27690	380	22	lowest	low	ADJ
fbem-27690	380	23	was	be	AUX
fbem-27690	380	24	for	for	ADP
fbem-27690	380	25	assurance	assurance	NOUN
fbem-27690	380	26	with	with	ADP
fbem-27690	380	27	3.28	3.28	NUM
fbem-27690	380	28	.	.	PUNCT
fbem-27690	381	1	the	the	DET
fbem-27690	381	2	highest	high	ADJ
fbem-27690	381	3	perceived	perceive	VERB
fbem-27690	381	4	score	score	NOUN
fbem-27690	381	5	for	for	ADP
fbem-27690	381	6	customers	customer	NOUN
fbem-27690	381	7	choosing	choose	VERB
fbem-27690	381	8	self	self	NOUN
fbem-27690	381	9	-	-	PUNCT
fbem-27690	381	10	service	service	NOUN
fbem-27690	381	11	pick	pick	NOUN
fbem-27690	381	12	up	up	ADP
fbem-27690	381	13	container	container	NOUN
fbem-27690	381	14	was	be	AUX
fbem-27690	381	15	for	for	ADP
fbem-27690	381	16	tangibility	tangibility	NOUN
fbem-27690	381	17	dimension	dimension	NOUN
fbem-27690	381	18	with	with	ADP
fbem-27690	381	19	3.41	3.41	NUM
fbem-27690	381	20	,	,	PUNCT
fbem-27690	381	21	and	and	CCONJ
fbem-27690	381	22	the	the	DET
fbem-27690	381	23	lowest	low	ADJ
fbem-27690	381	24	perceived	perceive	VERB
fbem-27690	381	25	score	score	NOUN
fbem-27690	381	26	is	be	AUX
fbem-27690	381	27	empathy	empathy	ADJ
fbem-27690	381	28	dimension	dimension	NOUN
fbem-27690	381	29	with	with	ADP
fbem-27690	381	30	a	a	DET
fbem-27690	381	31	score	score	NOUN
fbem-27690	381	32	of	of	ADP
fbem-27690	381	33	3.24	3.24	NUM
fbem-27690	381	34	.	.	PUNCT
fbem-27690	382	1	customers	customer	NOUN
fbem-27690	382	2	choosing	choose	VERB
fbem-27690	382	3	post	post	NOUN
fbem-27690	382	4	office	office	NOUN
fbem-27690	382	5	have	have	VERB
fbem-27690	382	6	the	the	DET
fbem-27690	382	7	highest	high	ADJ
fbem-27690	382	8	perception	perception	NOUN
fbem-27690	382	9	score	score	NOUN
fbem-27690	382	10	was	be	AUX
fbem-27690	382	11	responsiveness	responsiveness	NOUN
fbem-27690	382	12	with	with	ADP
fbem-27690	382	13	a	a	DET
fbem-27690	382	14	score	score	NOUN
fbem-27690	382	15	of	of	ADP
fbem-27690	382	16	3.34	3.34	NUM
fbem-27690	382	17	,	,	PUNCT
fbem-27690	382	18	and	and	CCONJ
fbem-27690	382	19	the	the	DET
fbem-27690	382	20	lowest	low	ADJ
fbem-27690	382	21	score	score	NOUN
fbem-27690	382	22	was	be	AUX
fbem-27690	382	23	empathy	empathy	ADJ
fbem-27690	382	24	dimension	dimension	NOUN
fbem-27690	382	25	with	with	ADP
fbem-27690	382	26	a	a	DET
fbem-27690	382	27	score	score	NOUN
fbem-27690	382	28	of	of	ADP
fbem-27690	382	29	3.22	3.22	NUM
fbem-27690	382	30	.	.	PUNCT
fbem-27690	383	1	no	no	ADV
fbem-27690	383	2	matter	matter	ADV
fbem-27690	383	3	which	which	DET
fbem-27690	383	4	group	group	NOUN
fbem-27690	383	5	of	of	ADP
fbem-27690	383	6	customers	customer	NOUN
fbem-27690	383	7	,	,	PUNCT
fbem-27690	383	8	the	the	DET
fbem-27690	383	9	analysis	analysis	NOUN
fbem-27690	383	10	revealed	reveal	VERB
fbem-27690	383	11	that	that	SCONJ
fbem-27690	383	12	the	the	DET
fbem-27690	383	13	perceived	perceive	VERB
fbem-27690	383	14	service	service	NOUN
fbem-27690	383	15	level	level	NOUN
fbem-27690	383	16	is	be	AUX
fbem-27690	383	17	lower	low	ADJ
fbem-27690	383	18	than	than	ADP
fbem-27690	383	19	the	the	DET
fbem-27690	383	20	expected	expect	VERB
fbem-27690	383	21	service	service	NOUN
fbem-27690	383	22	level	level	NOUN
fbem-27690	383	23	.	.	PUNCT
fbem-27690	384	1	all	all	DET
fbem-27690	384	2	three	three	NUM
fbem-27690	384	3	groups	group	NOUN
fbem-27690	384	4	of	of	ADP
fbem-27690	384	5	customers	customer	NOUN
fbem-27690	384	6	were	be	AUX
fbem-27690	384	7	more	more	ADV
fbem-27690	384	8	satisfied	satisfied	ADJ
fbem-27690	384	9	with	with	ADP
fbem-27690	384	10	the	the	DET
fbem-27690	384	11	tangibility	tangibility	NOUN
fbem-27690	384	12	of	of	ADP
fbem-27690	384	13	dongguan	dongguan	PROPN
fbem-27690	384	14	logistics	logistic	NOUN
fbem-27690	384	15	industry	industry	NOUN
fbem-27690	384	16	,	,	PUNCT
fbem-27690	384	17	and	and	CCONJ
fbem-27690	384	18	were	be	AUX
fbem-27690	384	19	more	more	ADV
fbem-27690	384	20	satisfied	satisfied	ADJ
fbem-27690	384	21	with	with	ADP
fbem-27690	384	22	the	the	DET
fbem-27690	384	23	image	image	NOUN
fbem-27690	384	24	,	,	PUNCT
fbem-27690	384	25	service	service	NOUN
fbem-27690	384	26	attitude	attitude	NOUN
fbem-27690	384	27	and	and	CCONJ
fbem-27690	384	28	professional	professional	ADJ
fbem-27690	384	29	quality	quality	NOUN
fbem-27690	384	30	of	of	ADP
fbem-27690	384	31	the	the	DET
fbem-27690	384	32	staff	staff	NOUN
fbem-27690	384	33	.	.	PUNCT
fbem-27690	385	1	the	the	DET
fbem-27690	385	2	expectation	expectation	NOUN
fbem-27690	385	3	of	of	ADP
fbem-27690	385	4	empathy	empathy	NOUN
fbem-27690	385	5	is	be	AUX
fbem-27690	385	6	the	the	DET
fbem-27690	385	7	highest	high	ADJ
fbem-27690	385	8	,	,	PUNCT
fbem-27690	385	9	but	but	CCONJ
fbem-27690	385	10	the	the	DET
fbem-27690	385	11	actual	actual	ADJ
fbem-27690	385	12	perception	perception	NOUN
fbem-27690	385	13	of	of	ADP
fbem-27690	385	14	empathy	empathy	NOUN
fbem-27690	385	15	is	be	AUX
fbem-27690	385	16	the	the	DET
fbem-27690	385	17	320	320	NUM
fbem-27690	385	18	lowest	low	ADJ
fbem-27690	385	19	.	.	PUNCT
fbem-27690	386	1	meidute	meidute	NOUN
fbem-27690	386	2	-	-	PUNCT
fbem-27690	386	3	kavaliauskiené	kavaliauskiené	NOUN
fbem-27690	386	4	(	(	PUNCT
fbem-27690	386	5	2020	2020	NUM
fbem-27690	386	6	)	)	PUNCT
fbem-27690	386	7	explored	explore	VERB
fbem-27690	386	8	the	the	DET
fbem-27690	386	9	“	"	PUNCT
fbem-27690	386	10	last	last	ADJ
fbem-27690	386	11	kilometre	kilometre	NOUN
fbem-27690	386	12	”	"	PUNCT
fbem-27690	386	13	logistics	logistic	NOUN
fbem-27690	386	14	service	service	NOUN
fbem-27690	386	15	in	in	ADP
fbem-27690	386	16	online	online	ADJ
fbem-27690	386	17	retailing	retailing	NOUN
fbem-27690	386	18	,	,	PUNCT
fbem-27690	386	19	particularly	particularly	ADV
fbem-27690	386	20	customers	customer	NOUN
fbem-27690	386	21	'	'	PART
fbem-27690	386	22	expectations	expectation	NOUN
fbem-27690	386	23	-	-	PUNCT
fbem-27690	386	24	perceptions	perception	NOUN
fbem-27690	386	25	of	of	ADP
fbem-27690	386	26	empathy	empathy	NOUN
fbem-27690	386	27	,	,	PUNCT
fbem-27690	386	28	the	the	DET
fbem-27690	386	29	research	research	NOUN
fbem-27690	386	30	pointed	point	VERB
fbem-27690	386	31	out	out	ADP
fbem-27690	386	32	that	that	SCONJ
fbem-27690	386	33	although	although	SCONJ
fbem-27690	386	34	customers	customer	NOUN
fbem-27690	386	35	were	be	AUX
fbem-27690	386	36	more	more	ADV
fbem-27690	386	37	satisfied	satisfied	ADJ
fbem-27690	386	38	with	with	ADP
fbem-27690	386	39	the	the	DET
fbem-27690	386	40	image	image	NOUN
fbem-27690	386	41	and	and	CCONJ
fbem-27690	386	42	service	service	NOUN
fbem-27690	386	43	attitude	attitude	NOUN
fbem-27690	386	44	of	of	ADP
fbem-27690	386	45	the	the	DET
fbem-27690	386	46	courier	courier	NOUN
fbem-27690	386	47	,	,	PUNCT
fbem-27690	386	48	the	the	DET
fbem-27690	386	49	perception	perception	NOUN
fbem-27690	386	50	of	of	ADP
fbem-27690	386	51	empathy	empathy	NOUN
fbem-27690	386	52	was	be	AUX
fbem-27690	386	53	much	much	ADV
fbem-27690	386	54	lower	low	ADJ
fbem-27690	386	55	than	than	ADP
fbem-27690	386	56	the	the	DET
fbem-27690	386	57	expectation	expectation	NOUN
fbem-27690	386	58	in	in	ADP
fbem-27690	386	59	responding	respond	VERB
fbem-27690	386	60	to	to	ADP
fbem-27690	386	61	personalized	personalized	ADJ
fbem-27690	386	62	needs	need	NOUN
fbem-27690	386	63	and	and	CCONJ
fbem-27690	386	64	care	care	NOUN
fbem-27690	386	65	.	.	PUNCT
fbem-27690	387	1	scholars	scholar	NOUN
fbem-27690	387	2	generally	generally	ADV
fbem-27690	387	3	agree	agree	VERB
fbem-27690	387	4	that	that	SCONJ
fbem-27690	387	5	the	the	DET
fbem-27690	387	6	lack	lack	NOUN
fbem-27690	387	7	of	of	ADP
fbem-27690	387	8	empathy	empathy	NOUN
fbem-27690	387	9	is	be	AUX
fbem-27690	387	10	a	a	DET
fbem-27690	387	11	major	major	ADJ
fbem-27690	387	12	problem	problem	NOUN
fbem-27690	387	13	in	in	ADP
fbem-27690	387	14	modern	modern	ADJ
fbem-27690	387	15	logistics	logistic	NOUN
fbem-27690	387	16	services	service	NOUN
fbem-27690	387	17	,	,	PUNCT
fbem-27690	387	18	and	and	CCONJ
fbem-27690	387	19	logistics	logistic	NOUN
fbem-27690	387	20	companies	company	NOUN
fbem-27690	387	21	need	need	VERB
fbem-27690	387	22	to	to	PART
fbem-27690	387	23	make	make	VERB
fbem-27690	387	24	more	more	ADJ
fbem-27690	387	25	efforts	effort	NOUN
fbem-27690	387	26	to	to	PART
fbem-27690	387	27	improve	improve	VERB
fbem-27690	387	28	service	service	NOUN
fbem-27690	387	29	personalization	personalization	NOUN
fbem-27690	387	30	and	and	CCONJ
fbem-27690	387	31	customer	customer	NOUN
fbem-27690	387	32	care	care	NOUN
fbem-27690	387	33	to	to	PART
fbem-27690	387	34	reduce	reduce	VERB
fbem-27690	387	35	the	the	DET
fbem-27690	387	36	discrepancy	discrepancy	NOUN
fbem-27690	387	37	between	between	ADP
fbem-27690	387	38	expectations	expectation	NOUN
fbem-27690	387	39	and	and	CCONJ
fbem-27690	387	40	reality	reality	NOUN
fbem-27690	387	41	(	(	PUNCT
fbem-27690	387	42	xu	xu	INTJ
fbem-27690	387	43	,	,	PUNCT
fbem-27690	387	44	2019	2019	NUM
fbem-27690	387	45	)	)	PUNCT
fbem-27690	387	46	.	.	PUNCT
fbem-27690	388	1	4.5	4.5	NUM
fbem-27690	388	2	.	.	PUNCT
fbem-27690	389	1	significant	significant	ADJ
fbem-27690	389	2	differences	difference	NOUN
fbem-27690	389	3	in	in	ADP
fbem-27690	389	4	the	the	DET
fbem-27690	389	5	response	response	NOUN
fbem-27690	389	6	of	of	ADP
fbem-27690	389	7	the	the	DET
fbem-27690	389	8	three	three	NUM
fbem-27690	389	9	groups	group	NOUN
fbem-27690	389	10	to	to	ADP
fbem-27690	389	11	the	the	DET
fbem-27690	389	12	perceived	perceive	VERB
fbem-27690	389	13	service	service	NOUN
fbem-27690	389	14	quality	quality	NOUN
fbem-27690	389	15	table	table	NOUN
fbem-27690	389	16	16	16	NUM
fbem-27690	389	17	.	.	PUNCT
fbem-27690	390	1	perceived	perceive	VERB
fbem-27690	390	2	service	service	NOUN
fbem-27690	390	3	quality	quality	NOUN
fbem-27690	390	4	anova	anova	PROPN
fbem-27690	390	5	analysis	analysis	NOUN
fbem-27690	390	6	sum	sum	NOUN
fbem-27690	390	7	of	of	ADP
fbem-27690	390	8	squares	square	NOUN
fbem-27690	390	9	df	df	PROPN
fbem-27690	390	10	mean	mean	PROPN
fbem-27690	390	11	square	square	PROPN
fbem-27690	390	12	f	f	PROPN
fbem-27690	391	1	sig	sig	PROPN
fbem-27690	391	2	.	.	PUNCT
fbem-27690	392	1	interpretation	interpretation	NOUN
fbem-27690	392	2	decision	decision	NOUN
fbem-27690	392	3	between	between	ADP
fbem-27690	392	4	groups	group	NOUN
fbem-27690	392	5	.034	.034	NUM
fbem-27690	392	6	2	2	NUM
fbem-27690	392	7	.017	.017	NUM
fbem-27690	392	8	4.154	4.154	NUM
fbem-27690	392	9	.019	.019	NUM
fbem-27690	392	10	significantly	significantly	ADV
fbem-27690	392	11	different	different	ADJ
fbem-27690	392	12	reject	reject	NOUN
fbem-27690	392	13	null	null	ADJ
fbem-27690	392	14	hypothesis	hypothesis	NOUN
fbem-27690	392	15	within	within	ADP
fbem-27690	392	16	groups	group	NOUN
fbem-27690	392	17	.332	.332	NUM
fbem-27690	392	18	81	81	NUM
fbem-27690	392	19	.004	.004	NUM
fbem-27690	392	20	total	total	ADJ
fbem-27690	392	21	.366	.366	NUM
fbem-27690	392	22	83	83	NUM
fbem-27690	392	23	note	note	NOUN
fbem-27690	392	24	:	:	PUNCT
fbem-27690	392	25	the	the	DET
fbem-27690	392	26	level	level	NOUN
fbem-27690	392	27	of	of	ADP
fbem-27690	392	28	significance	significance	NOUN
fbem-27690	392	29	is≤0.05	is≤0.05	ADJ
fbem-27690	392	30	table	table	NOUN
fbem-27690	392	31	17	17	NUM
fbem-27690	392	32	.	.	PUNCT
fbem-27690	393	1	perceived	perceive	VERB
fbem-27690	393	2	service	service	NOUN
fbem-27690	393	3	quality	quality	NOUN
fbem-27690	393	4	post	post	ADJ
fbem-27690	393	5	-	-	ADJ
fbem-27690	393	6	hoc	hoc	ADJ
fbem-27690	393	7	tests	test	NOUN
fbem-27690	393	8	of	of	ADP
fbem-27690	393	9	anova	anova	X
fbem-27690	393	10	groups	group	NOUN
fbem-27690	393	11	groups	group	NOUN
fbem-27690	393	12	compared	compare	VERB
fbem-27690	393	13	mean	mean	ADJ
fbem-27690	393	14	difference	difference	NOUN
fbem-27690	393	15	standard	standard	NOUN
fbem-27690	393	16	error	error	NOUN
fbem-27690	393	17	sig	sig	NOUN
fbem-27690	393	18	.	.	PUNCT
fbem-27690	394	1	interpretation	interpretation	NOUN
fbem-27690	394	2	decision	decision	NOUN
fbem-27690	394	3	home	home	NOUN
fbem-27690	394	4	delivery	delivery	NOUN
fbem-27690	394	5	self	self	NOUN
fbem-27690	394	6	-	-	PUNCT
fbem-27690	394	7	service	service	NOUN
fbem-27690	394	8	pickup	pickup	NOUN
fbem-27690	394	9	container	container	NOUN
fbem-27690	394	10	.012214	.012214	PROPN
fbem-27690	394	11	.017101	.017101	PROPN
fbem-27690	394	12	.477	.477	NUM
fbem-27690	394	13	not	not	PART
fbem-27690	394	14	significantly	significantly	ADV
fbem-27690	394	15	different	different	ADJ
fbem-27690	394	16	accept	accept	VERB
fbem-27690	394	17	null	null	ADJ
fbem-27690	394	18	hypothesis	hypothesis	NOUN
fbem-27690	394	19	post	post	NOUN
fbem-27690	394	20	office	office	PROPN
fbem-27690	394	21	.047464	.047464	PROPN
fbem-27690	395	1	*	*	PUNCT
fbem-27690	395	2	.017101	.017101	NOUN
fbem-27690	395	3	.007	.007	NUM
fbem-27690	395	4	significantly	significantly	ADV
fbem-27690	395	5	different	different	ADJ
fbem-27690	395	6	reject	reject	VERB
fbem-27690	395	7	null	null	ADJ
fbem-27690	395	8	hypothesis	hypothesis	NOUN
fbem-27690	395	9	self	self	NOUN
fbem-27690	395	10	-	-	PUNCT
fbem-27690	395	11	service	service	NOUN
fbem-27690	395	12	pickup	pickup	NOUN
fbem-27690	395	13	container	container	NOUN
fbem-27690	395	14	home	home	NOUN
fbem-27690	395	15	delivery	delivery	NOUN
fbem-27690	395	16	-.012214	-.012214	PUNCT
fbem-27690	395	17	.017101	.017101	NOUN
fbem-27690	395	18	.477	.477	NUM
fbem-27690	395	19	not	not	PART
fbem-27690	395	20	significantly	significantly	ADV
fbem-27690	395	21	different	different	ADJ
fbem-27690	395	22	accept	accept	VERB
fbem-27690	395	23	null	null	ADJ
fbem-27690	395	24	hypothesis	hypothesis	NOUN
fbem-27690	395	25	post	post	NOUN
fbem-27690	395	26	office	office	NOUN
fbem-27690	395	27	.035250	.035250	PROPN
fbem-27690	396	1	*	*	PUNCT
fbem-27690	396	2	.017101	.017101	PROPN
fbem-27690	396	3	.042	.042	NUM
fbem-27690	396	4	significantly	significantly	ADV
fbem-27690	396	5	different	different	ADJ
fbem-27690	396	6	reject	reject	VERB
fbem-27690	396	7	null	null	ADJ
fbem-27690	396	8	hypothesis	hypothesis	NOUN
fbem-27690	396	9	post	post	NOUN
fbem-27690	396	10	office	office	NOUN
fbem-27690	396	11	home	home	NOUN
fbem-27690	396	12	delivery	delivery	NOUN
fbem-27690	396	13	-.047464	-.047464	PUNCT
fbem-27690	397	1	*	*	PUNCT
fbem-27690	397	2	.017101	.017101	NOUN
fbem-27690	397	3	.007	.007	NUM
fbem-27690	397	4	significantly	significantly	ADV
fbem-27690	397	5	different	different	ADJ
fbem-27690	397	6	reject	reject	VERB
fbem-27690	397	7	null	null	ADJ
fbem-27690	397	8	hypothesis	hypothesis	NOUN
fbem-27690	397	9	self	self	NOUN
fbem-27690	397	10	-	-	PUNCT
fbem-27690	397	11	service	service	NOUN
fbem-27690	397	12	pickup	pickup	NOUN
fbem-27690	397	13	container	container	NOUN
fbem-27690	397	14	-.035250	-.035250	PROPN
fbem-27690	397	15	*	*	SYM
fbem-27690	397	16	.017101	.017101	NOUN
fbem-27690	397	17	.042	.042	NUM
fbem-27690	397	18	significantly	significantly	ADV
fbem-27690	397	19	different	different	ADJ
fbem-27690	397	20	reject	reject	VERB
fbem-27690	397	21	null	null	ADJ
fbem-27690	397	22	hypothesis	hypothesis	NOUN
fbem-27690	397	23	note	note	NOUN
fbem-27690	397	24	:	:	PUNCT
fbem-27690	397	25	the	the	DET
fbem-27690	397	26	level	level	NOUN
fbem-27690	397	27	of	of	ADP
fbem-27690	397	28	significance	significance	NOUN
fbem-27690	397	29	is≤0.05	is≤0.05	ADV
fbem-27690	397	30	the	the	DET
fbem-27690	397	31	response	response	NOUN
fbem-27690	397	32	of	of	ADP
fbem-27690	397	33	the	the	DET
fbem-27690	397	34	three	three	NUM
fbem-27690	397	35	(	(	PUNCT
fbem-27690	397	36	3	3	NUM
fbem-27690	397	37	)	)	PUNCT
fbem-27690	397	38	groups	group	NOUN
fbem-27690	397	39	of	of	ADP
fbem-27690	397	40	respondents	respondent	NOUN
fbem-27690	397	41	to	to	ADP
fbem-27690	397	42	the	the	DET
fbem-27690	397	43	perceived	perceive	VERB
fbem-27690	397	44	service	service	NOUN
fbem-27690	397	45	quality	quality	NOUN
fbem-27690	397	46	in	in	ADP
fbem-27690	397	47	dongguan	dongguan	PROPN
fbem-27690	397	48	china	china	PROPN
fbem-27690	397	49	was	be	AUX
fbem-27690	397	50	analyzed	analyze	VERB
fbem-27690	397	51	by	by	ADP
fbem-27690	397	52	anova	anova	PROPN
fbem-27690	397	53	,	,	PUNCT
fbem-27690	397	54	and	and	CCONJ
fbem-27690	397	55	it	it	PRON
fbem-27690	397	56	was	be	AUX
fbem-27690	397	57	found	find	VERB
fbem-27690	397	58	that	that	SCONJ
fbem-27690	397	59	there	there	PRON
fbem-27690	397	60	was	be	VERB
fbem-27690	397	61	a	a	DET
fbem-27690	397	62	significant	significant	ADJ
fbem-27690	397	63	difference	difference	NOUN
fbem-27690	397	64	,	,	PUNCT
fbem-27690	397	65	thereby	thereby	ADV
fbem-27690	397	66	rejecting	reject	VERB
fbem-27690	397	67	the	the	DET
fbem-27690	397	68	null	null	ADJ
fbem-27690	397	69	hypothesis	hypothesis	NOUN
fbem-27690	397	70	.	.	PUNCT
fbem-27690	398	1	however	however	ADV
fbem-27690	398	2	,	,	PUNCT
fbem-27690	398	3	through	through	ADP
fbem-27690	398	4	the	the	DET
fbem-27690	398	5	post	post	ADJ
fbem-27690	398	6	-	-	ADJ
fbem-27690	398	7	hoc	hoc	ADJ
fbem-27690	398	8	tests	test	NOUN
fbem-27690	398	9	of	of	ADP
fbem-27690	398	10	anova	anova	PROPN
fbem-27690	398	11	,	,	PUNCT
fbem-27690	398	12	it	it	PRON
fbem-27690	398	13	was	be	AUX
fbem-27690	398	14	found	find	VERB
fbem-27690	398	15	that	that	SCONJ
fbem-27690	398	16	there	there	PRON
fbem-27690	398	17	was	be	VERB
fbem-27690	398	18	no	no	DET
fbem-27690	398	19	significant	significant	ADJ
fbem-27690	398	20	difference	difference	NOUN
fbem-27690	398	21	between	between	ADP
fbem-27690	398	22	the	the	DET
fbem-27690	398	23	customer	customer	NOUN
fbem-27690	398	24	perceived	perceive	VERB
fbem-27690	398	25	service	service	NOUN
fbem-27690	398	26	level	level	NOUN
fbem-27690	398	27	of	of	ADP
fbem-27690	398	28	home	home	NOUN
fbem-27690	398	29	delivery	delivery	NOUN
fbem-27690	398	30	and	and	CCONJ
fbem-27690	398	31	the	the	DET
fbem-27690	398	32	customer	customer	NOUN
fbem-27690	398	33	perceived	perceive	VERB
fbem-27690	398	34	service	service	NOUN
fbem-27690	398	35	level	level	NOUN
fbem-27690	398	36	of	of	ADP
fbem-27690	398	37	self	self	NOUN
fbem-27690	398	38	-	-	PUNCT
fbem-27690	398	39	service	service	NOUN
fbem-27690	398	40	pick	pick	NOUN
fbem-27690	398	41	up	up	ADP
fbem-27690	398	42	container	container	NOUN
fbem-27690	398	43	,	,	PUNCT
fbem-27690	398	44	but	but	CCONJ
fbem-27690	398	45	there	there	PRON
fbem-27690	398	46	was	be	VERB
fbem-27690	398	47	a	a	DET
fbem-27690	398	48	significant	significant	ADJ
fbem-27690	398	49	difference	difference	NOUN
fbem-27690	398	50	between	between	ADP
fbem-27690	398	51	the	the	DET
fbem-27690	398	52	customer	customer	NOUN
fbem-27690	398	53	perceived	perceive	VERB
fbem-27690	398	54	service	service	NOUN
fbem-27690	398	55	level	level	NOUN
fbem-27690	398	56	of	of	ADP
fbem-27690	398	57	post	post	NOUN
fbem-27690	398	58	office	office	NOUN
fbem-27690	398	59	.	.	PUNCT
fbem-27690	399	1	the	the	DET
fbem-27690	399	2	level	level	NOUN
fbem-27690	399	3	of	of	ADP
fbem-27690	399	4	service	service	NOUN
fbem-27690	399	5	perceived	perceive	VERB
fbem-27690	399	6	by	by	ADP
fbem-27690	399	7	customers	customer	NOUN
fbem-27690	399	8	of	of	ADP
fbem-27690	399	9	post	post	NOUN
fbem-27690	399	10	office	office	NOUN
fbem-27690	399	11	(	(	PUNCT
fbem-27690	399	12	3.27	3.27	NUM
fbem-27690	399	13	)	)	PUNCT
fbem-27690	399	14	,	,	PUNCT
fbem-27690	399	15	which	which	PRON
fbem-27690	399	16	was	be	AUX
fbem-27690	399	17	much	much	ADV
fbem-27690	399	18	lower	low	ADJ
fbem-27690	399	19	than	than	ADP
fbem-27690	399	20	the	the	DET
fbem-27690	399	21	level	level	NOUN
fbem-27690	399	22	of	of	ADP
fbem-27690	399	23	service	service	NOUN
fbem-27690	399	24	perceived	perceive	VERB
fbem-27690	399	25	by	by	ADP
fbem-27690	399	26	customers	customer	NOUN
fbem-27690	399	27	of	of	ADP
fbem-27690	399	28	home	home	NOUN
fbem-27690	399	29	delivery	delivery	NOUN
fbem-27690	399	30	(	(	PUNCT
fbem-27690	399	31	3.32	3.32	NUM
fbem-27690	399	32	)	)	PUNCT
fbem-27690	399	33	and	and	CCONJ
fbem-27690	399	34	self	self	NOUN
fbem-27690	399	35	-	-	PUNCT
fbem-27690	399	36	service	service	NOUN
fbem-27690	399	37	pick	pick	VERB
fbem-27690	399	38	up	up	ADP
fbem-27690	399	39	container	container	NOUN
fbem-27690	399	40	(	(	PUNCT
fbem-27690	399	41	3.31	3.31	NUM
fbem-27690	399	42	)	)	PUNCT
fbem-27690	399	43	.	.	PUNCT
fbem-27690	400	1	home	home	NOUN
fbem-27690	400	2	delivery	delivery	NOUN
fbem-27690	400	3	service	service	NOUN
fbem-27690	400	4	can	can	AUX
fbem-27690	400	5	better	well	ADV
fbem-27690	400	6	meet	meet	VERB
fbem-27690	400	7	the	the	DET
fbem-27690	400	8	specific	specific	ADJ
fbem-27690	400	9	needs	need	NOUN
fbem-27690	400	10	of	of	ADP
fbem-27690	400	11	customers	customer	NOUN
fbem-27690	400	12	due	due	ADP
fbem-27690	400	13	to	to	ADP
fbem-27690	400	14	its	its	PRON
fbem-27690	400	15	one	one	NUM
fbem-27690	400	16	-	-	PUNCT
fbem-27690	400	17	to	to	ADP
fbem-27690	400	18	-	-	PUNCT
fbem-27690	400	19	one	one	NUM
fbem-27690	400	20	characteristics	characteristic	NOUN
fbem-27690	400	21	.	.	PUNCT
fbem-27690	401	1	self	self	NOUN
fbem-27690	401	2	-	-	PUNCT
fbem-27690	401	3	service	service	NOUN
fbem-27690	401	4	pick	pick	VERB
fbem-27690	401	5	up	up	ADP
fbem-27690	401	6	container	container	NOUN
fbem-27690	401	7	met	meet	VERB
fbem-27690	401	8	the	the	DET
fbem-27690	401	9	needs	need	NOUN
fbem-27690	401	10	of	of	ADP
fbem-27690	401	11	modern	modern	ADJ
fbem-27690	401	12	customers	customer	NOUN
fbem-27690	401	13	in	in	ADP
fbem-27690	401	14	pursuit	pursuit	NOUN
fbem-27690	401	15	of	of	ADP
fbem-27690	401	16	personalization	personalization	NOUN
fbem-27690	401	17	and	and	CCONJ
fbem-27690	401	18	independence	independence	NOUN
fbem-27690	401	19	due	due	ADP
fbem-27690	401	20	to	to	ADP
fbem-27690	401	21	its	its	PRON
fbem-27690	401	22	selfservice	selfservice	NOUN
fbem-27690	401	23	characteristics	characteristic	NOUN
fbem-27690	401	24	.	.	PUNCT
fbem-27690	402	1	in	in	ADP
fbem-27690	402	2	contrast	contrast	NOUN
fbem-27690	402	3	,	,	PUNCT
fbem-27690	402	4	post	post	ADJ
fbem-27690	402	5	office	office	NOUN
fbem-27690	402	6	pick	pick	VERB
fbem-27690	402	7	up	up	ADP
fbem-27690	402	8	was	be	AUX
fbem-27690	402	9	affected	affect	VERB
fbem-27690	402	10	by	by	ADP
fbem-27690	402	11	time	time	NOUN
fbem-27690	402	12	,	,	PUNCT
fbem-27690	402	13	distance	distance	NOUN
fbem-27690	402	14	,	,	PUNCT
fbem-27690	402	15	service	service	NOUN
fbem-27690	402	16	standardization	standardization	NOUN
fbem-27690	402	17	and	and	CCONJ
fbem-27690	402	18	other	other	ADJ
fbem-27690	402	19	factors	factor	NOUN
fbem-27690	402	20	,	,	PUNCT
fbem-27690	402	21	and	and	CCONJ
fbem-27690	402	22	lacked	lack	VERB
fbem-27690	402	23	flexible	flexible	ADJ
fbem-27690	402	24	personalized	personalized	ADJ
fbem-27690	402	25	service	service	NOUN
fbem-27690	402	26	,	,	PUNCT
fbem-27690	402	27	making	make	VERB
fbem-27690	402	28	it	it	PRON
fbem-27690	402	29	difficult	difficult	ADJ
fbem-27690	402	30	to	to	PART
fbem-27690	402	31	realize	realize	VERB
fbem-27690	402	32	the	the	DET
fbem-27690	402	33	improvement	improvement	NOUN
fbem-27690	402	34	of	of	ADP
fbem-27690	402	35	personalized	personalized	ADJ
fbem-27690	402	36	experience	experience	NOUN
fbem-27690	402	37	.	.	PUNCT
fbem-27690	403	1	huo	huo	NOUN
fbem-27690	403	2	(	(	PUNCT
fbem-27690	403	3	2019	2019	NUM
fbem-27690	403	4	)	)	PUNCT
fbem-27690	403	5	showed	show	VERB
fbem-27690	403	6	that	that	SCONJ
fbem-27690	403	7	the	the	DET
fbem-27690	403	8	loyalty	loyalty	NOUN
fbem-27690	403	9	of	of	ADP
fbem-27690	403	10	post	post	NOUN
fbem-27690	403	11	office	office	NOUN
fbem-27690	403	12	customers	customer	NOUN
fbem-27690	403	13	was	be	AUX
fbem-27690	403	14	relatively	relatively	ADV
fbem-27690	403	15	low	low	ADJ
fbem-27690	403	16	,	,	PUNCT
fbem-27690	403	17	and	and	CCONJ
fbem-27690	403	18	many	many	ADJ
fbem-27690	403	19	of	of	ADP
fbem-27690	403	20	them	they	PRON
fbem-27690	403	21	will	will	AUX
fbem-27690	403	22	only	only	ADV
fbem-27690	403	23	choose	choose	VERB
fbem-27690	403	24	the	the	DET
fbem-27690	403	25	post	post	NOUN
fbem-27690	403	26	office	office	NOUN
fbem-27690	403	27	under	under	ADP
fbem-27690	403	28	specific	specific	ADJ
fbem-27690	403	29	circumstances	circumstance	NOUN
fbem-27690	403	30	,	,	PUNCT
fbem-27690	403	31	while	while	SCONJ
fbem-27690	403	32	home	home	NOUN
fbem-27690	403	33	delivery	delivery	NOUN
fbem-27690	403	34	and	and	CCONJ
fbem-27690	403	35	self	self	NOUN
fbem-27690	403	36	-	-	PUNCT
fbem-27690	403	37	service	service	NOUN
fbem-27690	403	38	pick	pick	VERB
fbem-27690	403	39	up	up	ADP
fbem-27690	403	40	container	container	NOUN
fbem-27690	403	41	modes	mode	NOUN
fbem-27690	403	42	had	have	VERB
fbem-27690	403	43	higher	high	ADJ
fbem-27690	403	44	customer	customer	NOUN
fbem-27690	403	45	loyalty	loyalty	NOUN
fbem-27690	403	46	,	,	PUNCT
fbem-27690	403	47	and	and	CCONJ
fbem-27690	403	48	the	the	DET
fbem-27690	403	49	customers	customer	NOUN
fbem-27690	403	50	may	may	AUX
fbem-27690	403	51	choose	choose	VERB
fbem-27690	403	52	the	the	DET
fbem-27690	403	53	post	post	NOUN
fbem-27690	403	54	office	office	NOUN
fbem-27690	403	55	only	only	ADV
fbem-27690	403	56	when	when	SCONJ
fbem-27690	403	57	they	they	PRON
fbem-27690	403	58	have	have	VERB
fbem-27690	403	59	no	no	DET
fbem-27690	403	60	choice	choice	NOUN
fbem-27690	403	61	.	.	PUNCT
fbem-27690	404	1	4.6	4.6	NUM
fbem-27690	404	2	.	.	PUNCT
fbem-27690	404	3	correlation	correlation	NOUN
fbem-27690	404	4	between	between	ADP
fbem-27690	404	5	expected	expect	VERB
fbem-27690	404	6	and	and	CCONJ
fbem-27690	404	7	perceived	perceive	VERB
fbem-27690	404	8	service	service	NOUN
fbem-27690	404	9	quality	quality	NOUN
fbem-27690	404	10	in	in	ADP
fbem-27690	404	11	dongguan	dongguan	PROPN
fbem-27690	404	12	china	china	PROPN
fbem-27690	404	13	table	table	PROPN
fbem-27690	404	14	18	18	NUM
fbem-27690	404	15	.	.	PUNCT
fbem-27690	404	16	normality	normality	NOUN
fbem-27690	404	17	test	test	NOUN
fbem-27690	404	18	shapiro	shapiro	PROPN
fbem-27690	404	19	-	-	PUNCT
fbem-27690	404	20	wilk	wilk	NOUN
fbem-27690	404	21	interpretation	interpretation	NOUN
fbem-27690	404	22	mean	mean	VERB
fbem-27690	404	23	statisticians	statistician	VERB
fbem-27690	404	24	sf	sf	PROPN
fbem-27690	404	25	sig	sig	PROPN
fbem-27690	404	26	.	.	PUNCT
fbem-27690	405	1	expected	expect	VERB
fbem-27690	405	2	4.020	4.020	NUM
fbem-27690	405	3	.958	.958	NUM
fbem-27690	405	4	28	28	NUM
fbem-27690	405	5	.316	.316	NUM
fbem-27690	405	6	follow	follow	VERB
fbem-27690	405	7	a	a	DET
fbem-27690	405	8	normal	normal	ADJ
fbem-27690	405	9	distribution	distribution	NOUN
fbem-27690	405	10	perceived	perceive	VERB
fbem-27690	405	11	3.302	3.302	NUM
fbem-27690	405	12	.975	.975	NUM
fbem-27690	406	1	28	28	NUM
fbem-27690	406	2	.699	.699	NUM
fbem-27690	406	3	note	note	NOUN
fbem-27690	406	4	:	:	PUNCT
fbem-27690	406	5	if	if	SCONJ
fbem-27690	406	6	the	the	DET
fbem-27690	406	7	‘	'	PUNCT
fbem-27690	406	8	shapiro	shapiro	NOUN
fbem-27690	406	9	-	-	PUNCT
fbem-27690	406	10	wilk	wilk	NOUN
fbem-27690	406	11	’	'	PUNCT
fbem-27690	406	12	p	p	NOUN
fbem-27690	406	13	value	value	NOUN
fbem-27690	406	14	is>0.05	is>0.05	PROPN
fbem-27690	406	15	,	,	PUNCT
fbem-27690	406	16	the	the	DET
fbem-27690	406	17	data	datum	NOUN
fbem-27690	406	18	are	be	AUX
fbem-27690	406	19	considered	consider	VERB
fbem-27690	406	20	to	to	PART
fbem-27690	406	21	follow	follow	VERB
fbem-27690	406	22	a	a	DET
fbem-27690	406	23	normal	normal	ADJ
fbem-27690	406	24	distribution	distribution	NOUN
fbem-27690	406	25	.	.	PUNCT
fbem-27690	407	1	if	if	SCONJ
fbem-27690	407	2	the	the	DET
fbem-27690	407	3	‘	'	PUNCT
fbem-27690	407	4	shapiro	shapiro	NOUN
fbem-27690	407	5	-	-	PUNCT
fbem-27690	407	6	wilk	wilk	NOUN
fbem-27690	407	7	’	'	PUNCT
fbem-27690	407	8	p	p	NOUN
fbem-27690	407	9	value	value	NOUN
fbem-27690	407	10	is≤0.05	is≤0.05	ADV
fbem-27690	407	11	,	,	PUNCT
fbem-27690	407	12	the	the	DET
fbem-27690	407	13	data	datum	NOUN
fbem-27690	407	14	is	be	AUX
fbem-27690	407	15	considered	consider	VERB
fbem-27690	407	16	not	not	PART
fbem-27690	407	17	to	to	PART
fbem-27690	407	18	follow	follow	VERB
fbem-27690	407	19	a	a	DET
fbem-27690	407	20	normal	normal	ADJ
fbem-27690	407	21	distribution	distribution	NOUN
fbem-27690	407	22	.	.	PUNCT
fbem-27690	408	1	the	the	DET
fbem-27690	408	2	expected	expect	VERB
fbem-27690	408	3	and	and	CCONJ
fbem-27690	408	4	perceived	perceive	VERB
fbem-27690	408	5	values	value	NOUN
fbem-27690	408	6	of	of	ADP
fbem-27690	408	7	dongguan	dongguan	PROPN
fbem-27690	408	8	terminal	terminal	PROPN
fbem-27690	408	9	logistics	logistics	PROPN
fbem-27690	408	10	service	service	NOUN
fbem-27690	408	11	quality	quality	NOUN
fbem-27690	408	12	belong	belong	VERB
fbem-27690	408	13	to	to	ADP
fbem-27690	408	14	two	two	NUM
fbem-27690	408	15	pairs	pair	NOUN
fbem-27690	408	16	of	of	ADP
fbem-27690	408	17	paired	pair	VERB
fbem-27690	408	18	samples	sample	NOUN
fbem-27690	408	19	,	,	PUNCT
fbem-27690	408	20	and	and	CCONJ
fbem-27690	408	21	before	before	ADP
fbem-27690	408	22	analyzing	analyze	VERB
fbem-27690	408	23	the	the	DET
fbem-27690	408	24	correlation	correlation	NOUN
fbem-27690	408	25	of	of	ADP
fbem-27690	408	26	the	the	DET
fbem-27690	408	27	paired	pair	VERB
fbem-27690	408	28	samples	sample	NOUN
fbem-27690	408	29	,	,	PUNCT
fbem-27690	408	30	a	a	DET
fbem-27690	408	31	normality	normality	NOUN
fbem-27690	408	32	test	test	NOUN
fbem-27690	408	33	is	be	AUX
fbem-27690	408	34	required	require	VERB
fbem-27690	408	35	,	,	PUNCT
fbem-27690	408	36	if	if	SCONJ
fbem-27690	408	37	,	,	PUNCT
fbem-27690	408	38	then	then	ADV
fbem-27690	408	39	the	the	DET
fbem-27690	408	40	pearson	pearson	PROPN
fbem-27690	408	41	correlation	correlation	NOUN
fbem-27690	408	42	coefficient	coefficient	NOUN
fbem-27690	408	43	is	be	AUX
fbem-27690	408	44	used	use	VERB
fbem-27690	408	45	,	,	PUNCT
fbem-27690	408	46	and	and	CCONJ
fbem-27690	408	47	if	if	SCONJ
fbem-27690	408	48	the	the	DET
fbem-27690	408	49	overall	overall	ADJ
fbem-27690	408	50	values	value	NOUN
fbem-27690	408	51	and	and	CCONJ
fbem-27690	408	52	differences	difference	NOUN
fbem-27690	408	53	of	of	ADP
fbem-27690	408	54	the	the	DET
fbem-27690	408	55	two	two	NUM
fbem-27690	408	56	pairs	pair	NOUN
fbem-27690	408	57	of	of	ADP
fbem-27690	408	58	data	datum	NOUN
fbem-27690	408	59	do	do	AUX
fbem-27690	408	60	not	not	PART
fbem-27690	408	61	obey	obey	VERB
fbem-27690	408	62	a	a	DET
fbem-27690	408	63	normal	normal	ADJ
fbem-27690	408	64	distribution	distribution	NOUN
fbem-27690	408	65	,	,	PUNCT
fbem-27690	408	66	then	then	ADV
fbem-27690	408	67	the	the	DET
fbem-27690	408	68	spearman	spearman	NOUN
fbem-27690	408	69	correlation	correlation	NOUN
fbem-27690	408	70	coefficient	coefficient	NOUN
fbem-27690	408	71	is	be	AUX
fbem-27690	408	72	used	use	VERB
fbem-27690	408	73	.	.	PUNCT
fbem-27690	409	1	the	the	DET
fbem-27690	409	2	sample	sample	NOUN
fbem-27690	409	3	size	size	NOUN
fbem-27690	409	4	of	of	ADP
fbem-27690	409	5	this	this	DET
fbem-27690	409	6	study	study	NOUN
fbem-27690	409	7	is	be	AUX
fbem-27690	409	8	less	less	ADJ
fbem-27690	409	9	than	than	ADP
fbem-27690	409	10	50	50	NUM
fbem-27690	409	11	,	,	PUNCT
fbem-27690	409	12	shapiro	shapiro	NOUN
fbem-27690	409	13	-	-	PUNCT
fbem-27690	409	14	wilk	wilk	NOUN
fbem-27690	409	15	test	test	NOUN
fbem-27690	409	16	is	be	AUX
fbem-27690	409	17	used	use	VERB
fbem-27690	409	18	to	to	PART
fbem-27690	409	19	test	test	VERB
fbem-27690	409	20	the	the	DET
fbem-27690	409	21	normality	normality	NOUN
fbem-27690	409	22	of	of	ADP
fbem-27690	409	23	data	datum	NOUN
fbem-27690	409	24	.	.	PUNCT
fbem-27690	410	1	if	if	SCONJ
fbem-27690	410	2	shapiro	shapiro	NOUN
fbem-27690	410	3	-	-	PUNCT
fbem-27690	410	4	wilk	wilk	NOUN
fbem-27690	410	5	p	p	NOUN
fbem-27690	410	6	-	-	PUNCT
fbem-27690	410	7	value>0.05	value>0.05	NOUN
fbem-27690	410	8	,	,	PUNCT
fbem-27690	410	9	then	then	ADV
fbem-27690	410	10	the	the	DET
fbem-27690	410	11	overall	overall	ADJ
fbem-27690	410	12	value	value	NOUN
fbem-27690	410	13	and	and	CCONJ
fbem-27690	410	14	difference	difference	NOUN
fbem-27690	410	15	of	of	ADP
fbem-27690	410	16	two	two	NUM
fbem-27690	410	17	pairs	pair	NOUN
fbem-27690	410	18	of	of	ADP
fbem-27690	410	19	data	datum	NOUN
fbem-27690	410	20	in	in	ADP
fbem-27690	410	21	this	this	DET
fbem-27690	410	22	study	study	NOUN
fbem-27690	410	23	obeys	obey	VERB
fbem-27690	410	24	the	the	DET
fbem-27690	410	25	normal	normal	ADJ
fbem-27690	410	26	distribution	distribution	NOUN
fbem-27690	410	27	,	,	PUNCT
fbem-27690	410	28	and	and	CCONJ
fbem-27690	410	29	pearson	pearson	PROPN
fbem-27690	410	30	's	's	PART
fbem-27690	410	31	correlation	correlation	NOUN
fbem-27690	410	32	coefficient	coefficient	NOUN
fbem-27690	410	33	is	be	AUX
fbem-27690	410	34	used	use	VERB
fbem-27690	410	35	for	for	ADP
fbem-27690	410	36	correlation	correlation	NOUN
fbem-27690	410	37	analysis	analysis	NOUN
fbem-27690	410	38	.	.	PUNCT
fbem-27690	411	1	if	if	SCONJ
fbem-27690	411	2	the	the	DET
fbem-27690	411	3	shapirowilk	shapirowilk	NOUN
fbem-27690	411	4	p	p	PROPN
fbem-27690	411	5	value≤0.05	value≤0.05	NOUN
fbem-27690	411	6	,	,	PUNCT
fbem-27690	411	7	the	the	DET
fbem-27690	411	8	overall	overall	ADJ
fbem-27690	411	9	values	value	NOUN
fbem-27690	411	10	and	and	CCONJ
fbem-27690	411	11	differences	difference	NOUN
fbem-27690	411	12	of	of	ADP
fbem-27690	411	13	the	the	DET
fbem-27690	411	14	two	two	NUM
fbem-27690	411	15	pairs	pair	NOUN
fbem-27690	411	16	of	of	ADP
fbem-27690	411	17	data	datum	NOUN
fbem-27690	411	18	in	in	ADP
fbem-27690	411	19	this	this	DET
fbem-27690	411	20	study	study	NOUN
fbem-27690	411	21	do	do	AUX
fbem-27690	411	22	not	not	PART
fbem-27690	411	23	obey	obey	VERB
fbem-27690	411	24	a	a	DET
fbem-27690	411	25	normal	normal	ADJ
fbem-27690	411	26	distribution	distribution	NOUN
fbem-27690	411	27	,	,	PUNCT
fbem-27690	411	28	and	and	CCONJ
fbem-27690	411	29	the	the	DET
fbem-27690	411	30	correlation	correlation	NOUN
fbem-27690	411	31	analysis	analysis	NOUN
fbem-27690	411	32	is	be	AUX
fbem-27690	411	33	carried	carry	VERB
fbem-27690	411	34	out	out	ADP
fbem-27690	411	35	using	use	VERB
fbem-27690	411	36	the	the	DET
fbem-27690	411	37	spearman	spearman	NOUN
fbem-27690	411	38	correlation	correlation	NOUN
fbem-27690	411	39	coefficient	coefficient	NOUN
fbem-27690	411	40	.	.	PUNCT
fbem-27690	412	1	the	the	DET
fbem-27690	412	2	results	result	NOUN
fbem-27690	412	3	showed	show	VERB
fbem-27690	412	4	that	that	SCONJ
fbem-27690	412	5	the	the	DET
fbem-27690	412	6	two	two	NUM
fbem-27690	412	7	pairs	pair	NOUN
fbem-27690	412	8	of	of	ADP
fbem-27690	412	9	data	datum	NOUN
fbem-27690	412	10	shapiro	shapiro	PROPN
fbem-27690	412	11	-	-	PUNCT
fbem-27690	412	12	wilk	wilk	NOUN
fbem-27690	412	13	p	p	NOUN
fbem-27690	412	14	-	-	PUNCT
fbem-27690	412	15	value>0.05	value>0.05	NOUN
fbem-27690	412	16	for	for	ADP
fbem-27690	412	17	expectation	expectation	NOUN
fbem-27690	412	18	and	and	CCONJ
fbem-27690	412	19	perception	perception	NOUN
fbem-27690	412	20	in	in	ADP
fbem-27690	412	21	this	this	DET
fbem-27690	412	22	study	study	NOUN
fbem-27690	412	23	,	,	PUNCT
fbem-27690	412	24	the	the	DET
fbem-27690	412	25	data	datum	NOUN
fbem-27690	412	26	obeyed	obey	VERB
fbem-27690	412	27	321	321	NUM
fbem-27690	412	28	normal	normal	ADJ
fbem-27690	412	29	distribution	distribution	NOUN
fbem-27690	412	30	,	,	PUNCT
fbem-27690	412	31	and	and	CCONJ
fbem-27690	412	32	the	the	DET
fbem-27690	412	33	correlation	correlation	NOUN
fbem-27690	412	34	test	test	NOUN
fbem-27690	412	35	was	be	AUX
fbem-27690	412	36	conducted	conduct	VERB
fbem-27690	412	37	using	use	VERB
fbem-27690	412	38	pearson	pearson	PROPN
fbem-27690	412	39	's	's	PART
fbem-27690	412	40	correlation	correlation	NOUN
fbem-27690	412	41	coefficient	coefficient	NOUN
fbem-27690	412	42	.	.	PUNCT
fbem-27690	413	1	table	table	NOUN
fbem-27690	413	2	19	19	NUM
fbem-27690	413	3	.	.	PUNCT
fbem-27690	413	4	pearson	pearson	PROPN
fbem-27690	413	5	correlation	correlation	NOUN
fbem-27690	413	6	coefficient	coefficient	VERB
fbem-27690	413	7	analysis	analysis	NOUN
fbem-27690	413	8	of	of	ADP
fbem-27690	413	9	expected	expect	VERB
fbem-27690	413	10	&	&	CCONJ
fbem-27690	413	11	perceived	perceive	VERB
fbem-27690	413	12	service	service	NOUN
fbem-27690	413	13	quality	quality	NOUN
fbem-27690	413	14	correlation	correlation	NOUN
fbem-27690	413	15	between	between	ADP
fbem-27690	413	16	variables	variable	NOUN
fbem-27690	413	17	pearson	pearson	PROPN
fbem-27690	413	18	correlation	correlation	PROPN
fbem-27690	413	19	sig	sig	PROPN
fbem-27690	413	20	.	.	PUNCT
fbem-27690	414	1	(	(	PUNCT
fbem-27690	414	2	twotailed	twotaile	VERB
fbem-27690	414	3	)	)	PUNCT
fbem-27690	414	4	interpretation	interpretation	NOUN
fbem-27690	414	5	decision	decision	NOUN
fbem-27690	414	6	overall	overall	ADJ
fbem-27690	414	7	relevance	relevance	NOUN
fbem-27690	414	8	expected	expect	VERB
fbem-27690	414	9	-	-	PUNCT
fbem-27690	414	10	perceived	perceive	VERB
fbem-27690	414	11	-.004	-.004	NOUN
fbem-27690	414	12	.983	.983	NUM
fbem-27690	414	13	not	not	PART
fbem-27690	414	14	significant	significant	ADJ
fbem-27690	414	15	,	,	PUNCT
fbem-27690	414	16	expected	expect	VERB
fbem-27690	414	17	and	and	CCONJ
fbem-27690	414	18	perceived	perceive	VERB
fbem-27690	414	19	do	do	AUX
fbem-27690	414	20	not	not	PART
fbem-27690	414	21	correlate	correlate	VERB
fbem-27690	414	22	accepted	accepted	ADJ
fbem-27690	414	23	null	null	ADJ
fbem-27690	414	24	hypothesis	hypothesis	NOUN
fbem-27690	414	25	expectedtangibility	expectedtangibility	NOUN
fbem-27690	414	26	perceived	perceive	VERB
fbem-27690	414	27	-	-	PUNCT
fbem-27690	414	28	tangibility	tangibility	NOUN
fbem-27690	414	29	0.320	0.320	NUM
fbem-27690	414	30	0.680	0.680	NUM
fbem-27690	414	31	not	not	PART
fbem-27690	414	32	significant	significant	ADJ
fbem-27690	414	33	accept	accept	VERB
fbem-27690	414	34	null	null	ADJ
fbem-27690	414	35	hypothesis	hypothesis	NOUN
fbem-27690	414	36	perceived	perceive	VERB
fbem-27690	414	37	-	-	PUNCT
fbem-27690	414	38	reliability	reliability	NOUN
fbem-27690	414	39	.971	.971	NUM
fbem-27690	414	40	*	*	PUNCT
fbem-27690	414	41	0.029	0.029	NUM
fbem-27690	414	42	significant	significant	ADJ
fbem-27690	414	43	reject	reject	VERB
fbem-27690	414	44	null	null	ADJ
fbem-27690	414	45	hypothesis	hypothesis	NOUN
fbem-27690	414	46	perceived	perceive	VERB
fbem-27690	414	47	-	-	PUNCT
fbem-27690	414	48	responsiveness	responsiveness	NOUN
fbem-27690	414	49	-0.92	-0.92	NOUN
fbem-27690	414	50	0.080	0.080	NUM
fbem-27690	414	51	not	not	PART
fbem-27690	414	52	significant	significant	ADJ
fbem-27690	414	53	accept	accept	VERB
fbem-27690	414	54	null	null	ADJ
fbem-27690	414	55	hypothesis	hypothesis	NOUN
fbem-27690	414	56	perceived	perceive	VERB
fbem-27690	414	57	-	-	PUNCT
fbem-27690	414	58	assurance	assurance	NOUN
fbem-27690	414	59	0.746	0.746	NUM
fbem-27690	414	60	0.254	0.254	NUM
fbem-27690	414	61	not	not	PART
fbem-27690	414	62	significant	significant	ADJ
fbem-27690	414	63	accept	accept	VERB
fbem-27690	414	64	null	null	ADJ
fbem-27690	414	65	hypothesis	hypothesis	NOUN
fbem-27690	414	66	perceived	perceive	VERB
fbem-27690	414	67	-	-	PUNCT
fbem-27690	414	68	empathy	empathy	NOUN
fbem-27690	414	69	0.937	0.937	NUM
fbem-27690	414	70	0.063	0.063	NUM
fbem-27690	414	71	not	not	PART
fbem-27690	414	72	significant	significant	ADJ
fbem-27690	414	73	accept	accept	VERB
fbem-27690	414	74	null	null	ADJ
fbem-27690	414	75	hypothesis	hypothesis	NOUN
fbem-27690	414	76	expectedreliability	expectedreliability	NOUN
fbem-27690	414	77	perceived	perceive	VERB
fbem-27690	414	78	-	-	PUNCT
fbem-27690	414	79	tangibility	tangibility	NOUN
fbem-27690	414	80	0.767	0.767	NUM
fbem-27690	414	81	0.233	0.233	NUM
fbem-27690	414	82	not	not	PART
fbem-27690	414	83	significant	significant	ADJ
fbem-27690	414	84	accept	accept	VERB
fbem-27690	414	85	null	null	ADJ
fbem-27690	414	86	hypothesis	hypothesis	NOUN
fbem-27690	414	87	perceived	perceive	VERB
fbem-27690	414	88	-	-	PUNCT
fbem-27690	414	89	reliability	reliability	NOUN
fbem-27690	414	90	0.703	0.703	NUM
fbem-27690	414	91	0.297	0.297	NUM
fbem-27690	414	92	not	not	PART
fbem-27690	414	93	significant	significant	ADJ
fbem-27690	414	94	accept	accept	VERB
fbem-27690	414	95	null	null	ADJ
fbem-27690	414	96	hypothesis	hypothesis	NOUN
fbem-27690	414	97	perceived	perceive	VERB
fbem-27690	414	98	-	-	PUNCT
fbem-27690	414	99	responsiveness	responsiveness	NOUN
fbem-27690	414	100	-0.582	-0.582	PUNCT
fbem-27690	414	101	0.418	0.418	NUM
fbem-27690	414	102	not	not	PART
fbem-27690	414	103	significant	significant	ADJ
fbem-27690	414	104	accept	accept	VERB
fbem-27690	414	105	null	null	ADJ
fbem-27690	414	106	hypothesis	hypothesis	NOUN
fbem-27690	414	107	perceived	perceive	VERB
fbem-27690	414	108	-	-	PUNCT
fbem-27690	414	109	assurance	assurance	NOUN
fbem-27690	414	110	.984	.984	NUM
fbem-27690	414	111	*	*	PUNCT
fbem-27690	414	112	0.016	0.016	NUM
fbem-27690	414	113	significant	significant	ADJ
fbem-27690	414	114	reject	reject	VERB
fbem-27690	414	115	null	null	ADJ
fbem-27690	414	116	hypothesis	hypothesis	NOUN
fbem-27690	414	117	perceived	perceive	VERB
fbem-27690	414	118	-	-	PUNCT
fbem-27690	414	119	empathy	empathy	NOUN
fbem-27690	414	120	.982	.982	NUM
fbem-27690	415	1	*	*	PUNCT
fbem-27690	415	2	0.018	0.018	NUM
fbem-27690	415	3	significant	significant	ADJ
fbem-27690	415	4	reject	reject	VERB
fbem-27690	415	5	null	null	ADJ
fbem-27690	415	6	hypothesis	hypothesis	PROPN
fbem-27690	415	7	expectedresponsive	expectedresponsive	ADJ
fbem-27690	415	8	ness	ness	ADJ
fbem-27690	415	9	perceived	perceive	VERB
fbem-27690	415	10	-	-	PUNCT
fbem-27690	415	11	tangibility	tangibility	NOUN
fbem-27690	415	12	.972	.972	NUM
fbem-27690	415	13	*	*	PROPN
fbem-27690	415	14	0.028	0.028	NUM
fbem-27690	415	15	significant	significant	ADJ
fbem-27690	415	16	reject	reject	VERB
fbem-27690	415	17	null	null	ADJ
fbem-27690	415	18	hypothesis	hypothesis	NOUN
fbem-27690	415	19	perceived	perceive	VERB
fbem-27690	415	20	-	-	PUNCT
fbem-27690	415	21	reliability	reliability	NOUN
fbem-27690	415	22	0.317	0.317	NUM
fbem-27690	415	23	0.683	0.683	NUM
fbem-27690	415	24	not	not	PART
fbem-27690	415	25	significant	significant	ADJ
fbem-27690	415	26	accept	accept	VERB
fbem-27690	415	27	null	null	ADJ
fbem-27690	415	28	hypothesis	hypothesis	NOUN
fbem-27690	415	29	perceived	perceive	VERB
fbem-27690	415	30	-	-	PUNCT
fbem-27690	415	31	responsiveness	responsiveness	NOUN
fbem-27690	415	32	-0.162	-0.162	PUNCT
fbem-27690	415	33	0.838	0.838	NUM
fbem-27690	415	34	not	not	PART
fbem-27690	415	35	significant	significant	ADJ
fbem-27690	415	36	accept	accept	VERB
fbem-27690	415	37	null	null	ADJ
fbem-27690	415	38	hypothesis	hypothesis	NOUN
fbem-27690	415	39	perceived	perceive	VERB
fbem-27690	415	40	-	-	PUNCT
fbem-27690	415	41	assurance	assurance	NOUN
fbem-27690	415	42	.962	.962	NUM
fbem-27690	415	43	*	*	PUNCT
fbem-27690	416	1	0.038	0.038	NUM
fbem-27690	416	2	significant	significant	ADJ
fbem-27690	416	3	reject	reject	NOUN
fbem-27690	416	4	null	null	ADJ
fbem-27690	416	5	hypothesis	hypothesis	NOUN
fbem-27690	416	6	perceived	perceive	VERB
fbem-27690	416	7	-	-	PUNCT
fbem-27690	416	8	empathy	empathy	NOUN
fbem-27690	416	9	0.797	0.797	NUM
fbem-27690	416	10	0.203	0.203	NUM
fbem-27690	416	11	not	not	PART
fbem-27690	416	12	significant	significant	ADJ
fbem-27690	416	13	accept	accept	VERB
fbem-27690	416	14	null	null	ADJ
fbem-27690	416	15	hypothesis	hypothesis	NOUN
fbem-27690	416	16	expectedassurance	expectedassurance	NOUN
fbem-27690	416	17	perceived	perceive	VERB
fbem-27690	416	18	-	-	PUNCT
fbem-27690	416	19	tangibility	tangibility	NOUN
fbem-27690	416	20	.992	.992	NUM
fbem-27690	416	21	*	*	PUNCT
fbem-27690	416	22	*	*	PUNCT
fbem-27690	417	1	0.008	0.008	NUM
fbem-27690	417	2	significant	significant	ADJ
fbem-27690	417	3	reject	reject	NOUN
fbem-27690	417	4	null	null	ADJ
fbem-27690	417	5	hypothesis	hypothesis	NOUN
fbem-27690	417	6	perceived	perceive	VERB
fbem-27690	417	7	-	-	PUNCT
fbem-27690	417	8	reliability	reliability	NOUN
fbem-27690	417	9	-0.045	-0.045	NOUN
fbem-27690	417	10	0.955	0.955	NUM
fbem-27690	417	11	not	not	PART
fbem-27690	417	12	significant	significant	ADJ
fbem-27690	417	13	accept	accept	VERB
fbem-27690	417	14	null	null	ADJ
fbem-27690	417	15	hypothesis	hypothesis	NOUN
fbem-27690	417	16	perceived	perceive	VERB
fbem-27690	417	17	-	-	PUNCT
fbem-27690	417	18	responsiveness	responsiveness	NOUN
fbem-27690	417	19	0.203	0.203	NUM
fbem-27690	417	20	0.797	0.797	NUM
fbem-27690	417	21	not	not	PART
fbem-27690	417	22	significant	significant	ADJ
fbem-27690	417	23	accept	accept	VERB
fbem-27690	417	24	null	null	ADJ
fbem-27690	417	25	hypothesis	hypothesis	NOUN
fbem-27690	417	26	perceived	perceive	VERB
fbem-27690	417	27	-	-	PUNCT
fbem-27690	417	28	assurance	assurance	NOUN
fbem-27690	417	29	0.800	0.800	NUM
fbem-27690	417	30	0.200	0.200	NUM
fbem-27690	417	31	not	not	PART
fbem-27690	417	32	significant	significant	ADJ
fbem-27690	417	33	accept	accept	VERB
fbem-27690	417	34	null	null	ADJ
fbem-27690	417	35	hypothesis	hypothesis	NOUN
fbem-27690	417	36	perceived	perceive	VERB
fbem-27690	417	37	-	-	PUNCT
fbem-27690	417	38	empathy	empathy	NOUN
fbem-27690	417	39	0.527	0.527	NUM
fbem-27690	417	40	0.473	0.473	NUM
fbem-27690	417	41	not	not	PART
fbem-27690	417	42	significant	significant	ADJ
fbem-27690	417	43	accept	accept	VERB
fbem-27690	417	44	null	null	ADJ
fbem-27690	417	45	hypothesis	hypothesis	NOUN
fbem-27690	417	46	expectedempathy	expectedempathy	ADJ
fbem-27690	417	47	perceived	perceive	VERB
fbem-27690	417	48	-	-	PUNCT
fbem-27690	417	49	tangibility	tangibility	NOUN
fbem-27690	417	50	0.923	0.923	NUM
fbem-27690	417	51	0.077	0.077	NUM
fbem-27690	417	52	not	not	PART
fbem-27690	417	53	significant	significant	ADJ
fbem-27690	417	54	accept	accept	VERB
fbem-27690	417	55	null	null	ADJ
fbem-27690	417	56	hypothesis	hypothesis	NOUN
fbem-27690	417	57	perceived	perceive	VERB
fbem-27690	417	58	-	-	PUNCT
fbem-27690	417	59	reliability	reliability	NOUN
fbem-27690	417	60	0.46	0.46	NUM
fbem-27690	417	61	0.54	0.54	NUM
fbem-27690	417	62	not	not	PART
fbem-27690	417	63	significant	significant	ADJ
fbem-27690	417	64	accept	accept	VERB
fbem-27690	417	65	null	null	ADJ
fbem-27690	417	66	hypothesis	hypothesis	NOUN
fbem-27690	417	67	perceived	perceive	VERB
fbem-27690	417	68	-	-	PUNCT
fbem-27690	417	69	responsiveness	responsiveness	NOUN
fbem-27690	417	70	-0.313	-0.313	PUNCT
fbem-27690	417	71	0.687	0.687	NUM
fbem-27690	417	72	not	not	PART
fbem-27690	417	73	significant	significant	ADJ
fbem-27690	417	74	accept	accept	VERB
fbem-27690	417	75	null	null	ADJ
fbem-27690	417	76	hypothesis	hypothesis	NOUN
fbem-27690	417	77	perceived	perceive	VERB
fbem-27690	417	78	-	-	PUNCT
fbem-27690	417	79	assurance	assurance	NOUN
fbem-27690	417	80	.993	.993	NUM
fbem-27690	417	81	*	*	PUNCT
fbem-27690	418	1	*	*	PUNCT
fbem-27690	418	2	0.007	0.007	NUM
fbem-27690	418	3	significant	significant	ADJ
fbem-27690	418	4	reject	reject	VERB
fbem-27690	418	5	null	null	ADJ
fbem-27690	418	6	hypothesis	hypothesis	NOUN
fbem-27690	418	7	perceived	perceive	VERB
fbem-27690	418	8	-	-	PUNCT
fbem-27690	418	9	empathy	empathy	NOUN
fbem-27690	418	10	0.881	0.881	NUM
fbem-27690	418	11	0.119	0.119	NUM
fbem-27690	418	12	not	not	PART
fbem-27690	418	13	significant	significant	ADJ
fbem-27690	418	14	accept	accept	VERB
fbem-27690	418	15	null	null	ADJ
fbem-27690	418	16	hypothesis	hypothesis	NOUN
fbem-27690	418	17	note	note	NOUN
fbem-27690	418	18	:	:	PUNCT
fbem-27690	418	19	sig.≤0.05	sig.≤0.05	PROPN
fbem-27690	418	20	,	,	PUNCT
fbem-27690	418	21	significantly	significantly	ADV
fbem-27690	418	22	correlated	correlate	VERB
fbem-27690	418	23	according	accord	VERB
fbem-27690	418	24	to	to	ADP
fbem-27690	418	25	the	the	DET
fbem-27690	418	26	criteria	criterion	NOUN
fbem-27690	418	27	for	for	ADP
fbem-27690	418	28	determining	determine	VERB
fbem-27690	418	29	pearson	pearson	PROPN
fbem-27690	418	30	's	's	PART
fbem-27690	418	31	correlation	correlation	NOUN
fbem-27690	418	32	coefficient	coefficient	NOUN
fbem-27690	418	33	,	,	PUNCT
fbem-27690	418	34	the	the	DET
fbem-27690	418	35	value	value	NOUN
fbem-27690	418	36	of	of	ADP
fbem-27690	418	37	pearson	pearson	PROPN
fbem-27690	418	38	's	's	PART
fbem-27690	418	39	correlation	correlation	NOUN
fbem-27690	418	40	coefficient	coefficient	NOUN
fbem-27690	418	41	is	be	AUX
fbem-27690	418	42	-1	-1	PUNCT
fbem-27690	418	43	to	to	ADP
fbem-27690	418	44	1	1	NUM
fbem-27690	418	45	.	.	PUNCT
fbem-27690	419	1	the	the	PRON
fbem-27690	419	2	greater	great	ADJ
fbem-27690	419	3	the	the	DET
fbem-27690	419	4	absolute	absolute	ADJ
fbem-27690	419	5	value	value	NOUN
fbem-27690	419	6	,	,	PUNCT
fbem-27690	419	7	the	the	PRON
fbem-27690	419	8	stronger	strong	ADJ
fbem-27690	419	9	the	the	DET
fbem-27690	419	10	correlation	correlation	NOUN
fbem-27690	419	11	between	between	ADP
fbem-27690	419	12	the	the	DET
fbem-27690	419	13	two	two	NUM
fbem-27690	419	14	variables	variable	NOUN
fbem-27690	419	15	.	.	PUNCT
fbem-27690	420	1	if	if	SCONJ
fbem-27690	420	2	the	the	DET
fbem-27690	420	3	pvalue	pvalue	NOUN
fbem-27690	420	4	is	be	AUX
fbem-27690	420	5	less	less	ADJ
fbem-27690	420	6	than	than	ADP
fbem-27690	420	7	0.05	0.05	NUM
fbem-27690	420	8	,	,	PUNCT
fbem-27690	420	9	the	the	DET
fbem-27690	420	10	correlation	correlation	NOUN
fbem-27690	420	11	coefficient	coefficient	NOUN
fbem-27690	420	12	is	be	AUX
fbem-27690	420	13	considered	consider	VERB
fbem-27690	420	14	significant	significant	ADJ
fbem-27690	420	15	.	.	PUNCT
fbem-27690	421	1	the	the	DET
fbem-27690	421	2	pearson	pearson	PROPN
fbem-27690	421	3	correlation	correlation	NOUN
fbem-27690	421	4	coefficient	coefficient	NOUN
fbem-27690	421	5	of	of	ADP
fbem-27690	421	6	this	this	DET
fbem-27690	421	7	study	study	NOUN
fbem-27690	421	8	is	be	AUX
fbem-27690	421	9	0.004	0.004	NUM
fbem-27690	421	10	,	,	PUNCT
fbem-27690	421	11	sig>0.05	sig>0.05	PROPN
fbem-27690	421	12	,	,	PUNCT
fbem-27690	421	13	indicating	indicate	VERB
fbem-27690	421	14	that	that	SCONJ
fbem-27690	421	15	there	there	PRON
fbem-27690	421	16	was	be	VERB
fbem-27690	421	17	no	no	DET
fbem-27690	421	18	correlation	correlation	NOUN
fbem-27690	421	19	between	between	ADP
fbem-27690	421	20	the	the	DET
fbem-27690	421	21	expected	expect	VERB
fbem-27690	421	22	value	value	NOUN
fbem-27690	421	23	and	and	CCONJ
fbem-27690	421	24	the	the	DET
fbem-27690	421	25	perceived	perceive	VERB
fbem-27690	421	26	value	value	NOUN
fbem-27690	421	27	of	of	ADP
fbem-27690	421	28	the	the	DET
fbem-27690	421	29	quality	quality	NOUN
fbem-27690	421	30	of	of	ADP
fbem-27690	421	31	terminal	terminal	ADJ
fbem-27690	421	32	logistics	logistic	NOUN
fbem-27690	421	33	services	service	NOUN
fbem-27690	421	34	in	in	ADP
fbem-27690	421	35	dongguan	dongguan	PROPN
fbem-27690	421	36	.	.	PUNCT
fbem-27690	422	1	the	the	DET
fbem-27690	422	2	p	p	NOUN
fbem-27690	422	3	-	-	PUNCT
fbem-27690	422	4	value	value	NOUN
fbem-27690	422	5	is	be	AUX
fbem-27690	422	6	0.983	0.983	NUM
fbem-27690	422	7	,	,	PUNCT
fbem-27690	422	8	indicating	indicate	VERB
fbem-27690	422	9	that	that	SCONJ
fbem-27690	422	10	there	there	PRON
fbem-27690	422	11	was	be	VERB
fbem-27690	422	12	no	no	DET
fbem-27690	422	13	significant	significant	ADJ
fbem-27690	422	14	relationship	relationship	NOUN
fbem-27690	422	15	between	between	ADP
fbem-27690	422	16	these	these	DET
fbem-27690	422	17	two	two	NUM
fbem-27690	422	18	sets	set	NOUN
fbem-27690	422	19	of	of	ADP
fbem-27690	422	20	data	datum	NOUN
fbem-27690	422	21	,	,	PUNCT
fbem-27690	422	22	and	and	CCONJ
fbem-27690	422	23	null	null	ADJ
fbem-27690	422	24	hypothesis	hypothesis	NOUN
fbem-27690	422	25	was	be	AUX
fbem-27690	422	26	accepted	accept	VERB
fbem-27690	422	27	.	.	PUNCT
fbem-27690	423	1	there	there	PRON
fbem-27690	423	2	is	be	VERB
fbem-27690	423	3	no	no	DET
fbem-27690	423	4	correlation	correlation	NOUN
fbem-27690	423	5	between	between	ADP
fbem-27690	423	6	expected	expect	VERB
fbem-27690	423	7	service	service	NOUN
fbem-27690	423	8	quality	quality	NOUN
fbem-27690	423	9	and	and	CCONJ
fbem-27690	423	10	perceived	perceive	VERB
fbem-27690	423	11	service	service	NOUN
fbem-27690	423	12	quality	quality	NOUN
fbem-27690	423	13	of	of	ADP
fbem-27690	423	14	dongguan	dongguan	PROPN
fbem-27690	423	15	terminal	terminal	PROPN
fbem-27690	423	16	logistics	logistic	NOUN
fbem-27690	423	17	as	as	SCONJ
fbem-27690	423	18	assessed	assess	VERB
fbem-27690	423	19	by	by	ADP
fbem-27690	423	20	three	three	NUM
fbem-27690	423	21	groups	group	NOUN
fbem-27690	423	22	of	of	ADP
fbem-27690	423	23	respondents	respondent	NOUN
fbem-27690	423	24	.	.	PUNCT
fbem-27690	424	1	the	the	DET
fbem-27690	424	2	study	study	NOUN
fbem-27690	424	3	specifically	specifically	ADV
fbem-27690	424	4	examined	examine	VERB
fbem-27690	424	5	the	the	DET
fbem-27690	424	6	correlation	correlation	NOUN
fbem-27690	424	7	between	between	ADP
fbem-27690	424	8	the	the	DET
fbem-27690	424	9	five	five	NUM
fbem-27690	424	10	dimensions	dimension	NOUN
fbem-27690	424	11	of	of	ADP
fbem-27690	424	12	expected	expect	VERB
fbem-27690	424	13	service	service	NOUN
fbem-27690	424	14	quality	quality	NOUN
fbem-27690	424	15	and	and	CCONJ
fbem-27690	424	16	perceived	perceive	VERB
fbem-27690	424	17	service	service	NOUN
fbem-27690	424	18	quality	quality	NOUN
fbem-27690	424	19	.	.	PUNCT
fbem-27690	425	1	among	among	ADP
fbem-27690	425	2	the	the	DET
fbem-27690	425	3	25	25	NUM
fbem-27690	425	4	total	total	ADJ
fbem-27690	425	5	correlations	correlation	NOUN
fbem-27690	425	6	,	,	PUNCT
fbem-27690	425	7	only	only	ADV
fbem-27690	425	8	7	7	NUM
fbem-27690	425	9	were	be	AUX
fbem-27690	425	10	found	find	VERB
fbem-27690	425	11	to	to	PART
fbem-27690	425	12	be	be	AUX
fbem-27690	425	13	significant	significant	ADJ
fbem-27690	425	14	,	,	PUNCT
fbem-27690	425	15	accounting	account	VERB
fbem-27690	425	16	for	for	ADP
fbem-27690	425	17	28	28	NUM
fbem-27690	425	18	%	%	NOUN
fbem-27690	425	19	,	,	PUNCT
fbem-27690	425	20	while	while	SCONJ
fbem-27690	425	21	18	18	NUM
fbem-27690	425	22	were	be	AUX
fbem-27690	425	23	not	not	PART
fbem-27690	425	24	significant	significant	ADJ
fbem-27690	425	25	,	,	PUNCT
fbem-27690	425	26	accounting	account	VERB
fbem-27690	425	27	for	for	ADP
fbem-27690	425	28	72	72	NUM
fbem-27690	425	29	%	%	NOUN
fbem-27690	425	30	.	.	PUNCT
fbem-27690	426	1	thus	thus	ADV
fbem-27690	426	2	,	,	PUNCT
fbem-27690	426	3	the	the	DET
fbem-27690	426	4	overall	overall	ADJ
fbem-27690	426	5	result	result	NOUN
fbem-27690	426	6	showed	show	VERB
fbem-27690	426	7	that	that	SCONJ
fbem-27690	426	8	expected	expect	VERB
fbem-27690	426	9	service	service	NOUN
fbem-27690	426	10	quality	quality	NOUN
fbem-27690	426	11	and	and	CCONJ
fbem-27690	426	12	perceived	perceive	VERB
fbem-27690	426	13	service	service	NOUN
fbem-27690	426	14	quality	quality	NOUN
fbem-27690	426	15	were	be	AUX
fbem-27690	426	16	generally	generally	ADV
fbem-27690	426	17	not	not	PART
fbem-27690	426	18	correlated	correlate	VERB
fbem-27690	426	19	.	.	PUNCT
fbem-27690	427	1	in	in	ADP
fbem-27690	427	2	the	the	DET
fbem-27690	427	3	terminal	terminal	ADJ
fbem-27690	427	4	logistics	logistic	NOUN
fbem-27690	427	5	industry	industry	NOUN
fbem-27690	427	6	,	,	PUNCT
fbem-27690	427	7	there	there	PRON
fbem-27690	427	8	are	be	VERB
fbem-27690	427	9	several	several	ADJ
fbem-27690	427	10	factors	factor	NOUN
fbem-27690	427	11	that	that	PRON
fbem-27690	427	12	may	may	AUX
fbem-27690	427	13	lead	lead	VERB
fbem-27690	427	14	to	to	ADP
fbem-27690	427	15	the	the	DET
fbem-27690	427	16	lack	lack	NOUN
fbem-27690	427	17	of	of	ADP
fbem-27690	427	18	correlation	correlation	NOUN
fbem-27690	427	19	between	between	ADP
fbem-27690	427	20	expectedperceived	expectedperceived	ADJ
fbem-27690	427	21	service	service	NOUN
fbem-27690	427	22	quality	quality	NOUN
fbem-27690	427	23	:	:	PUNCT
fbem-27690	427	24	1	1	NUM
fbem-27690	427	25	)	)	PUNCT
fbem-27690	427	26	complexity	complexity	NOUN
fbem-27690	427	27	of	of	ADP
fbem-27690	427	28	terminal	terminal	ADJ
fbem-27690	427	29	logistics	logistic	NOUN
fbem-27690	427	30	.	.	PUNCT
fbem-27690	428	1	terminal	terminal	ADJ
fbem-27690	428	2	logistics	logistic	NOUN
fbem-27690	428	3	involves	involve	VERB
fbem-27690	428	4	diverse	diverse	ADJ
fbem-27690	428	5	service	service	NOUN
fbem-27690	428	6	scenarios	scenario	NOUN
fbem-27690	428	7	(	(	PUNCT
fbem-27690	428	8	home	home	NOUN
fbem-27690	428	9	delivery	delivery	NOUN
fbem-27690	428	10	,	,	PUNCT
fbem-27690	428	11	self	self	NOUN
fbem-27690	428	12	-	-	PUNCT
fbem-27690	428	13	service	service	NOUN
fbem-27690	428	14	pickup	pickup	NOUN
fbem-27690	428	15	containers	container	NOUN
fbem-27690	428	16	,	,	PUNCT
fbem-27690	428	17	post	post	NOUN
fbem-27690	428	18	office	office	NOUN
fbem-27690	428	19	)	)	PUNCT
fbem-27690	428	20	.	.	PUNCT
fbem-27690	429	1	different	different	ADJ
fbem-27690	429	2	service	service	NOUN
fbem-27690	429	3	methods	method	NOUN
fbem-27690	429	4	may	may	AUX
fbem-27690	429	5	lead	lead	VERB
fbem-27690	429	6	to	to	ADP
fbem-27690	429	7	inconsistency	inconsistency	NOUN
fbem-27690	429	8	between	between	ADP
fbem-27690	429	9	customer	customer	NOUN
fbem-27690	429	10	expectations	expectation	NOUN
fbem-27690	429	11	and	and	CCONJ
fbem-27690	429	12	perceptions	perception	NOUN
fbem-27690	429	13	(	(	PUNCT
fbem-27690	429	14	ha	ha	INTJ
fbem-27690	429	15	,	,	PUNCT
fbem-27690	429	16	akbari	akbari	PROPN
fbem-27690	429	17	&	&	CCONJ
fbem-27690	429	18	au	au	PROPN
fbem-27690	429	19	,	,	PUNCT
fbem-27690	429	20	2023	2023	NUM
fbem-27690	429	21	)	)	PUNCT
fbem-27690	429	22	.	.	PUNCT
fbem-27690	430	1	among	among	ADP
fbem-27690	430	2	the	the	DET
fbem-27690	430	3	three	three	NUM
fbem-27690	430	4	groups	group	NOUN
fbem-27690	430	5	,	,	PUNCT
fbem-27690	430	6	customers	customer	NOUN
fbem-27690	430	7	who	who	PRON
fbem-27690	430	8	chose	choose	VERB
fbem-27690	430	9	home	home	NOUN
fbem-27690	430	10	delivery	delivery	NOUN
fbem-27690	430	11	had	have	VERB
fbem-27690	430	12	a	a	DET
fbem-27690	430	13	much	much	ADV
fbem-27690	430	14	higher	high	ADJ
fbem-27690	430	15	expectation	expectation	NOUN
fbem-27690	430	16	(	(	PUNCT
fbem-27690	430	17	4.06	4.06	NUM
fbem-27690	430	18	)	)	PUNCT
fbem-27690	430	19	compared	compare	VERB
fbem-27690	430	20	to	to	ADP
fbem-27690	430	21	those	those	PRON
fbem-27690	430	22	who	who	PRON
fbem-27690	430	23	chose	choose	VERB
fbem-27690	430	24	other	other	ADJ
fbem-27690	430	25	methods	method	NOUN
fbem-27690	430	26	(	(	PUNCT
fbem-27690	430	27	4.03	4.03	NUM
fbem-27690	430	28	and	and	CCONJ
fbem-27690	430	29	3.98	3.98	NUM
fbem-27690	430	30	)	)	PUNCT
fbem-27690	430	31	.	.	PUNCT
fbem-27690	431	1	however	however	ADV
fbem-27690	431	2	,	,	PUNCT
fbem-27690	431	3	in	in	ADP
fbem-27690	431	4	practice	practice	NOUN
fbem-27690	431	5	,	,	PUNCT
fbem-27690	431	6	couriers	courier	NOUN
fbem-27690	431	7	may	may	AUX
fbem-27690	431	8	not	not	PART
fbem-27690	431	9	meet	meet	VERB
fbem-27690	431	10	customer	customer	NOUN
fbem-27690	431	11	expectations	expectation	NOUN
fbem-27690	431	12	due	due	ADP
fbem-27690	431	13	to	to	ADP
fbem-27690	431	14	time	time	NOUN
fbem-27690	431	15	constraints	constraint	NOUN
fbem-27690	431	16	,	,	PUNCT
fbem-27690	431	17	resulting	result	VERB
fbem-27690	431	18	in	in	ADP
fbem-27690	431	19	a	a	DET
fbem-27690	431	20	gap	gap	NOUN
fbem-27690	431	21	between	between	ADP
fbem-27690	431	22	expectation	expectation	NOUN
fbem-27690	431	23	and	and	CCONJ
fbem-27690	431	24	perception	perception	NOUN
fbem-27690	431	25	.	.	PUNCT
fbem-27690	432	1	2	2	X
fbem-27690	432	2	)	)	PUNCT
fbem-27690	432	3	individual	individual	ADJ
fbem-27690	432	4	customer	customer	NOUN
fbem-27690	432	5	demand	demand	NOUN
fbem-27690	432	6	differences	difference	NOUN
fbem-27690	432	7	.	.	PUNCT
fbem-27690	433	1	customers	customer	NOUN
fbem-27690	433	2	have	have	VERB
fbem-27690	433	3	different	different	ADJ
fbem-27690	433	4	priorities	priority	NOUN
fbem-27690	433	5	and	and	CCONJ
fbem-27690	433	6	needs	need	NOUN
fbem-27690	433	7	.	.	PUNCT
fbem-27690	434	1	some	some	DET
fbem-27690	434	2	prioritized	prioritize	VERB
fbem-27690	434	3	delivery	delivery	NOUN
fbem-27690	434	4	speed	speed	NOUN
fbem-27690	434	5	,	,	PUNCT
fbem-27690	434	6	while	while	SCONJ
fbem-27690	434	7	others	other	NOUN
fbem-27690	434	8	focused	focus	VERB
fbem-27690	434	9	more	more	ADV
fbem-27690	434	10	on	on	ADP
fbem-27690	434	11	service	service	NOUN
fbem-27690	434	12	attitude	attitude	NOUN
fbem-27690	434	13	.	.	PUNCT
fbem-27690	435	1	when	when	SCONJ
fbem-27690	435	2	customer	customer	NOUN
fbem-27690	435	3	expectations	expectation	NOUN
fbem-27690	435	4	do	do	AUX
fbem-27690	435	5	not	not	PART
fbem-27690	435	6	align	align	VERB
fbem-27690	435	7	with	with	ADP
fbem-27690	435	8	their	their	PRON
fbem-27690	435	9	perception	perception	NOUN
fbem-27690	435	10	of	of	ADP
fbem-27690	435	11	key	key	ADJ
fbem-27690	435	12	service	service	NOUN
fbem-27690	435	13	aspects	aspect	NOUN
fbem-27690	435	14	,	,	PUNCT
fbem-27690	435	15	the	the	DET
fbem-27690	435	16	correlation	correlation	NOUN
fbem-27690	435	17	between	between	ADP
fbem-27690	435	18	expectation	expectation	NOUN
fbem-27690	435	19	and	and	CCONJ
fbem-27690	435	20	perception	perception	NOUN
fbem-27690	435	21	may	may	AUX
fbem-27690	435	22	weaken	weaken	VERB
fbem-27690	435	23	.	.	PUNCT
fbem-27690	436	1	3	3	X
fbem-27690	436	2	)	)	PUNCT
fbem-27690	436	3	mismatch	mismatch	NOUN
fbem-27690	436	4	between	between	ADP
fbem-27690	436	5	customer	customer	NOUN
fbem-27690	436	6	expectations	expectation	NOUN
fbem-27690	436	7	and	and	CCONJ
fbem-27690	436	8	perception	perception	NOUN
fbem-27690	436	9	(	(	PUNCT
fbem-27690	436	10	plb	plb	PROPN
fbem-27690	436	11	,	,	PUNCT
fbem-27690	436	12	1985	1985	NUM
fbem-27690	436	13	)	)	PUNCT
fbem-27690	436	14	.	.	PUNCT
fbem-27690	437	1	as	as	SCONJ
fbem-27690	437	2	the	the	DET
fbem-27690	437	3	analysis	analysis	NOUN
fbem-27690	437	4	showed	show	VERB
fbem-27690	437	5	,	,	PUNCT
fbem-27690	437	6	the	the	DET
fbem-27690	437	7	average	average	ADJ
fbem-27690	437	8	customer	customer	NOUN
fbem-27690	437	9	expectation	expectation	NOUN
fbem-27690	437	10	for	for	ADP
fbem-27690	437	11	service	service	NOUN
fbem-27690	437	12	quality	quality	NOUN
fbem-27690	437	13	is	be	AUX
fbem-27690	437	14	4.02	4.02	NUM
fbem-27690	437	15	,	,	PUNCT
fbem-27690	437	16	with	with	SCONJ
fbem-27690	437	17	the	the	DET
fbem-27690	437	18	dimensions	dimension	NOUN
fbem-27690	437	19	as	as	SCONJ
fbem-27690	437	20	follows	follow	VERB
fbem-27690	437	21	:	:	PUNCT
fbem-27690	437	22	tangibility	tangibility	NOUN
fbem-27690	437	23	is	be	AUX
fbem-27690	437	24	3.99	3.99	NUM
fbem-27690	437	25	,	,	PUNCT
fbem-27690	437	26	reliability	reliability	NOUN
fbem-27690	437	27	is	be	AUX
fbem-27690	437	28	4.01	4.01	NUM
fbem-27690	437	29	,	,	PUNCT
fbem-27690	437	30	responsiveness	responsiveness	NOUN
fbem-27690	437	31	is	be	AUX
fbem-27690	437	32	4.04	4.04	NUM
fbem-27690	437	33	,	,	PUNCT
fbem-27690	437	34	assurance	assurance	NOUN
fbem-27690	437	35	is	be	AUX
fbem-27690	437	36	4.00	4.00	NUM
fbem-27690	437	37	,	,	PUNCT
fbem-27690	437	38	and	and	CCONJ
fbem-27690	437	39	empathy	empathy	NOUN
fbem-27690	437	40	is	be	AUX
fbem-27690	437	41	4.06	4.06	NUM
fbem-27690	437	42	.	.	PUNCT
fbem-27690	438	1	the	the	DET
fbem-27690	438	2	average	average	ADJ
fbem-27690	438	3	customer	customer	NOUN
fbem-27690	438	4	perception	perception	NOUN
fbem-27690	438	5	of	of	ADP
fbem-27690	438	6	service	service	NOUN
fbem-27690	438	7	quality	quality	NOUN
fbem-27690	438	8	is	be	AUX
fbem-27690	438	9	3.30	3.30	NUM
fbem-27690	438	10	,	,	PUNCT
fbem-27690	438	11	with	with	ADP
fbem-27690	438	12	tangibility	tangibility	NOUN
fbem-27690	438	13	at	at	ADP
fbem-27690	438	14	3.35	3.35	NUM
fbem-27690	438	15	,	,	PUNCT
fbem-27690	438	16	reliability	reliability	NOUN
fbem-27690	438	17	at	at	ADP
fbem-27690	438	18	3.29	3.29	NUM
fbem-27690	438	19	,	,	PUNCT
fbem-27690	438	20	responsiveness	responsiveness	NOUN
fbem-27690	438	21	at	at	ADP
fbem-27690	438	22	3.34	3.34	NUM
fbem-27690	438	23	,	,	PUNCT
fbem-27690	438	24	assurance	assurance	NOUN
fbem-27690	438	25	at	at	ADP
fbem-27690	438	26	3.27	3.27	NUM
fbem-27690	438	27	,	,	PUNCT
fbem-27690	438	28	and	and	CCONJ
fbem-27690	438	29	empathy	empathy	NOUN
fbem-27690	438	30	at	at	ADP
fbem-27690	438	31	3.26	3.26	NUM
fbem-27690	438	32	.	.	PUNCT
fbem-27690	439	1	regardless	regardless	ADV
fbem-27690	439	2	of	of	ADP
fbem-27690	439	3	the	the	DET
fbem-27690	439	4	dimension	dimension	NOUN
fbem-27690	439	5	,	,	PUNCT
fbem-27690	439	6	customer	customer	NOUN
fbem-27690	439	7	expectations	expectation	NOUN
fbem-27690	439	8	were	be	AUX
fbem-27690	439	9	higher	high	ADJ
fbem-27690	439	10	than	than	ADP
fbem-27690	439	11	their	their	PRON
fbem-27690	439	12	actual	actual	ADJ
fbem-27690	439	13	experience	experience	NOUN
fbem-27690	439	14	.	.	PUNCT
fbem-27690	440	1	4	4	X
fbem-27690	440	2	)	)	PUNCT
fbem-27690	440	3	inconsistency	inconsistency	NOUN
fbem-27690	440	4	between	between	ADP
fbem-27690	440	5	customer	customer	NOUN
fbem-27690	440	6	focus	focus	NOUN
fbem-27690	440	7	and	and	CCONJ
fbem-27690	440	8	company	company	NOUN
fbem-27690	440	9	service	service	NOUN
fbem-27690	440	10	dimensions	dimension	NOUN
fbem-27690	440	11	.	.	PUNCT
fbem-27690	441	1	as	as	SCONJ
fbem-27690	441	2	the	the	DET
fbem-27690	441	3	previous	previous	ADJ
fbem-27690	441	4	analysis	analysis	NOUN
fbem-27690	441	5	indicated	indicate	VERB
fbem-27690	441	6	,	,	PUNCT
fbem-27690	441	7	customers	customer	NOUN
fbem-27690	441	8	placed	place	VERB
fbem-27690	441	9	a	a	DET
fbem-27690	441	10	high	high	ADJ
fbem-27690	441	11	demand	demand	NOUN
fbem-27690	441	12	on	on	ADP
fbem-27690	441	13	diversified	diversified	ADJ
fbem-27690	441	14	options	option	NOUN
fbem-27690	441	15	for	for	ADP
fbem-27690	441	16	delivery	delivery	NOUN
fbem-27690	441	17	method	method	NOUN
fbem-27690	441	18	,	,	PUNCT
fbem-27690	441	19	time	time	NOUN
fbem-27690	441	20	,	,	PUNCT
fbem-27690	441	21	and	and	CCONJ
fbem-27690	441	22	location	location	NOUN
fbem-27690	441	23	,	,	PUNCT
fbem-27690	441	24	hoping	hope	VERB
fbem-27690	441	25	that	that	SCONJ
fbem-27690	441	26	their	their	PRON
fbem-27690	441	27	needs	need	NOUN
fbem-27690	441	28	were	be	AUX
fbem-27690	441	29	considered	consider	VERB
fbem-27690	441	30	from	from	ADP
fbem-27690	441	31	their	their	PRON
fbem-27690	441	32	perspective	perspective	NOUN
fbem-27690	441	33	.	.	PUNCT
fbem-27690	442	1	the	the	DET
fbem-27690	442	2	highest	high	ADJ
fbem-27690	442	3	expectation	expectation	NOUN
fbem-27690	442	4	is	be	AUX
fbem-27690	442	5	for	for	ADP
fbem-27690	442	6	empathy	empathy	NOUN
fbem-27690	442	7	(	(	PUNCT
fbem-27690	442	8	4.06	4.06	NUM
fbem-27690	442	9	)	)	PUNCT
fbem-27690	442	10	,	,	PUNCT
fbem-27690	442	11	but	but	CCONJ
fbem-27690	442	12	in	in	ADP
fbem-27690	442	13	perceived	perceive	VERB
fbem-27690	442	14	service	service	NOUN
fbem-27690	442	15	quality	quality	NOUN
fbem-27690	442	16	,	,	PUNCT
fbem-27690	442	17	empathy	empathy	NOUN
fbem-27690	442	18	has	have	VERB
fbem-27690	442	19	the	the	DET
fbem-27690	442	20	lowest	low	ADJ
fbem-27690	442	21	score	score	NOUN
fbem-27690	442	22	(	(	PUNCT
fbem-27690	442	23	3.26	3.26	NUM
fbem-27690	442	24	)	)	PUNCT
fbem-27690	442	25	.	.	PUNCT
fbem-27690	443	1	this	this	DET
fbem-27690	443	2	lack	lack	NOUN
fbem-27690	443	3	of	of	ADP
fbem-27690	443	4	alignment	alignment	NOUN
fbem-27690	443	5	between	between	ADP
fbem-27690	443	6	expectations	expectation	NOUN
fbem-27690	443	7	and	and	CCONJ
fbem-27690	443	8	perception	perception	NOUN
fbem-27690	443	9	led	lead	VERB
fbem-27690	443	10	to	to	ADP
fbem-27690	443	11	weak	weak	ADJ
fbem-27690	443	12	correlation	correlation	NOUN
fbem-27690	443	13	.	.	PUNCT
fbem-27690	444	1	5	5	NUM
fbem-27690	444	2	)	)	PUNCT
fbem-27690	444	3	difference	difference	NOUN
fbem-27690	444	4	between	between	ADP
fbem-27690	444	5	technological	technological	ADJ
fbem-27690	444	6	and	and	CCONJ
fbem-27690	444	7	manual	manual	ADJ
fbem-27690	444	8	services	service	NOUN
fbem-27690	444	9	.	.	PUNCT
fbem-27690	445	1	in	in	ADP
fbem-27690	445	2	scenarios	scenario	NOUN
fbem-27690	445	3	like	like	ADP
fbem-27690	445	4	self	self	NOUN
fbem-27690	445	5	322	322	NUM
fbem-27690	445	6	service	service	NOUN
fbem-27690	445	7	container	container	NOUN
fbem-27690	445	8	and	and	CCONJ
fbem-27690	445	9	post	post	VERB
fbem-27690	445	10	office	office	NOUN
fbem-27690	445	11	pick	pick	NOUN
fbem-27690	445	12	-	-	PUNCT
fbem-27690	445	13	ups	up	NOUN
fbem-27690	445	14	,	,	PUNCT
fbem-27690	445	15	customers	customer	NOUN
fbem-27690	445	16	had	have	VERB
fbem-27690	445	17	less	less	ADJ
fbem-27690	445	18	interaction	interaction	NOUN
fbem-27690	445	19	with	with	ADP
fbem-27690	445	20	staff	staff	NOUN
fbem-27690	445	21	,	,	PUNCT
fbem-27690	445	22	and	and	CCONJ
fbem-27690	445	23	the	the	DET
fbem-27690	445	24	experience	experience	NOUN
fbem-27690	445	25	was	be	AUX
fbem-27690	445	26	more	more	ADV
fbem-27690	445	27	driven	drive	VERB
fbem-27690	445	28	by	by	ADP
fbem-27690	445	29	systems	system	NOUN
fbem-27690	445	30	or	or	CCONJ
fbem-27690	445	31	self	self	NOUN
fbem-27690	445	32	-	-	PUNCT
fbem-27690	445	33	service	service	NOUN
fbem-27690	445	34	devices	device	NOUN
fbem-27690	445	35	.	.	PUNCT
fbem-27690	446	1	in	in	ADP
fbem-27690	446	2	these	these	DET
fbem-27690	446	3	cases	case	NOUN
fbem-27690	446	4	,	,	PUNCT
fbem-27690	446	5	"	"	PUNCT
fbem-27690	446	6	humanized	humanized	ADJ
fbem-27690	446	7	service	service	NOUN
fbem-27690	446	8	"	"	PUNCT
fbem-27690	446	9	may	may	AUX
fbem-27690	446	10	not	not	PART
fbem-27690	446	11	be	be	AUX
fbem-27690	446	12	a	a	DET
fbem-27690	446	13	priority	priority	NOUN
fbem-27690	446	14	for	for	ADP
fbem-27690	446	15	customers	customer	NOUN
fbem-27690	446	16	.	.	PUNCT
fbem-27690	447	1	however	however	ADV
fbem-27690	447	2	,	,	PUNCT
fbem-27690	447	3	for	for	ADP
fbem-27690	447	4	home	home	NOUN
fbem-27690	447	5	delivery	delivery	NOUN
fbem-27690	447	6	,	,	PUNCT
fbem-27690	447	7	customers	customer	NOUN
fbem-27690	447	8	placed	place	VERB
fbem-27690	447	9	higher	high	ADJ
fbem-27690	447	10	demands	demand	NOUN
fbem-27690	447	11	on	on	ADP
fbem-27690	447	12	communication	communication	NOUN
fbem-27690	447	13	and	and	CCONJ
fbem-27690	447	14	the	the	DET
fbem-27690	447	15	professionalism	professionalism	NOUN
fbem-27690	447	16	of	of	ADP
fbem-27690	447	17	couriers	courier	NOUN
fbem-27690	447	18	(	(	PUNCT
fbem-27690	447	19	appearance	appearance	NOUN
fbem-27690	447	20	,	,	PUNCT
fbem-27690	447	21	attitude	attitude	NOUN
fbem-27690	447	22	)	)	PUNCT
fbem-27690	447	23	,	,	PUNCT
fbem-27690	447	24	leading	lead	VERB
fbem-27690	447	25	to	to	ADP
fbem-27690	447	26	a	a	DET
fbem-27690	447	27	weaker	weak	ADJ
fbem-27690	447	28	correlation	correlation	NOUN
fbem-27690	447	29	between	between	ADP
fbem-27690	447	30	expectation	expectation	NOUN
fbem-27690	447	31	and	and	CCONJ
fbem-27690	447	32	perceived	perceive	VERB
fbem-27690	447	33	service	service	NOUN
fbem-27690	447	34	quality	quality	NOUN
fbem-27690	447	35	.	.	PUNCT
fbem-27690	448	1	4.7	4.7	NUM
fbem-27690	448	2	.	.	PUNCT
fbem-27690	449	1	a	a	DET
fbem-27690	449	2	proposed	propose	VERB
fbem-27690	449	3	model	model	NOUN
fbem-27690	449	4	for	for	ADP
fbem-27690	449	5	dongguan	dongguan	PROPN
fbem-27690	449	6	terminal	terminal	PROPN
fbem-27690	449	7	logistic	logistic	ADJ
fbem-27690	449	8	service	service	NOUN
fbem-27690	449	9	quality	quality	NOUN
fbem-27690	449	10	in	in	ADP
fbem-27690	449	11	this	this	DET
fbem-27690	449	12	study	study	NOUN
fbem-27690	449	13	,	,	PUNCT
fbem-27690	449	14	the	the	DET
fbem-27690	449	15	five	five	NUM
fbem-27690	449	16	aspects	aspect	NOUN
fbem-27690	449	17	of	of	ADP
fbem-27690	449	18	tangibility	tangibility	NOUN
fbem-27690	449	19	,	,	PUNCT
fbem-27690	449	20	responsiveness	responsiveness	NOUN
fbem-27690	449	21	,	,	PUNCT
fbem-27690	449	22	reliability	reliability	NOUN
fbem-27690	449	23	,	,	PUNCT
fbem-27690	449	24	assurance	assurance	NOUN
fbem-27690	449	25	and	and	CCONJ
fbem-27690	449	26	empathy	empathy	NOUN
fbem-27690	449	27	were	be	AUX
fbem-27690	449	28	analyzed	analyze	VERB
fbem-27690	449	29	by	by	ADP
fbem-27690	449	30	anova	anova	PROPN
fbem-27690	449	31	to	to	PART
fbem-27690	449	32	find	find	VERB
fbem-27690	449	33	that	that	SCONJ
fbem-27690	449	34	there	there	PRON
fbem-27690	449	35	were	be	VERB
fbem-27690	449	36	significant	significant	ADJ
fbem-27690	449	37	differences	difference	NOUN
fbem-27690	449	38	in	in	ADP
fbem-27690	449	39	the	the	DET
fbem-27690	449	40	dongguan	dongguan	PROPN
fbem-27690	449	41	terminal	terminal	PROPN
fbem-27690	449	42	logistics	logistics	PROPN
fbem-27690	449	43	’	'	PUNCT
fbem-27690	449	44	expectedservice	expectedservice	NOUN
fbem-27690	449	45	quality	quality	NOUN
fbem-27690	449	46	among	among	ADP
fbem-27690	449	47	the	the	DET
fbem-27690	449	48	three	three	NUM
fbem-27690	449	49	groups	group	NOUN
fbem-27690	449	50	of	of	ADP
fbem-27690	449	51	respondents	respondent	NOUN
fbem-27690	449	52	(	(	PUNCT
fbem-27690	449	53	home	home	NOUN
fbem-27690	449	54	delivery	delivery	NOUN
fbem-27690	449	55	,	,	PUNCT
fbem-27690	449	56	self	self	NOUN
fbem-27690	449	57	-	-	PUNCT
fbem-27690	449	58	service	service	NOUN
fbem-27690	449	59	pick	pick	VERB
fbem-27690	449	60	up	up	ADP
fbem-27690	449	61	containers	container	NOUN
fbem-27690	449	62	and	and	CCONJ
fbem-27690	449	63	post	post	NOUN
fbem-27690	449	64	offices	office	NOUN
fbem-27690	449	65	)	)	PUNCT
fbem-27690	449	66	,	,	PUNCT
fbem-27690	449	67	and	and	CCONJ
fbem-27690	449	68	there	there	PRON
fbem-27690	449	69	were	be	VERB
fbem-27690	449	70	significant	significant	ADJ
fbem-27690	449	71	difference	difference	NOUN
fbem-27690	449	72	in	in	ADP
fbem-27690	449	73	the	the	DET
fbem-27690	449	74	dongguan	dongguan	PROPN
fbem-27690	449	75	terminal	terminal	PROPN
fbem-27690	449	76	logistics	logistics	PROPN
fbem-27690	449	77	’	'	PUNCT
fbem-27690	449	78	perceived	perceive	VERB
fbem-27690	449	79	service	service	NOUN
fbem-27690	449	80	quality	quality	NOUN
fbem-27690	449	81	among	among	ADP
fbem-27690	449	82	the	the	DET
fbem-27690	449	83	three	three	NUM
fbem-27690	449	84	groups	group	NOUN
fbem-27690	449	85	of	of	ADP
fbem-27690	449	86	respondents	respondent	NOUN
fbem-27690	449	87	.	.	PUNCT
fbem-27690	450	1	using	use	VERB
fbem-27690	450	2	pearson	pearson	PROPN
fbem-27690	450	3	's	's	PART
fbem-27690	450	4	correlation	correlation	NOUN
fbem-27690	450	5	coefficient	coefficient	NOUN
fbem-27690	450	6	analysis	analysis	NOUN
fbem-27690	450	7	,	,	PUNCT
fbem-27690	450	8	it	it	PRON
fbem-27690	450	9	was	be	AUX
fbem-27690	450	10	discovered	discover	VERB
fbem-27690	450	11	that	that	SCONJ
fbem-27690	450	12	there	there	PRON
fbem-27690	450	13	was	be	VERB
fbem-27690	450	14	no	no	DET
fbem-27690	450	15	association	association	NOUN
fbem-27690	450	16	of	of	ADP
fbem-27690	450	17	dongguan	dongguan	PROPN
fbem-27690	450	18	terminal	terminal	PROPN
fbem-27690	450	19	logistics	logistic	NOUN
fbem-27690	450	20	expected	expect	VERB
fbem-27690	450	21	-	-	PUNCT
fbem-27690	450	22	perceived	perceive	VERB
fbem-27690	450	23	service	service	NOUN
fbem-27690	450	24	quality	quality	NOUN
fbem-27690	450	25	,	,	PUNCT
fbem-27690	450	26	therefore	therefore	ADV
fbem-27690	450	27	there	there	PRON
fbem-27690	450	28	was	be	VERB
fbem-27690	450	29	a	a	DET
fbem-27690	450	30	discrepancy	discrepancy	NOUN
fbem-27690	450	31	of	of	ADP
fbem-27690	450	32	the	the	DET
fbem-27690	450	33	perceived	perceive	VERB
fbem-27690	450	34	-	-	PUNCT
fbem-27690	450	35	expected	expect	VERB
fbem-27690	450	36	levels	level	NOUN
fbem-27690	450	37	of	of	ADP
fbem-27690	450	38	service	service	NOUN
fbem-27690	450	39	quality	quality	NOUN
fbem-27690	450	40	.	.	PUNCT
fbem-27690	451	1	considering	consider	VERB
fbem-27690	451	2	the	the	DET
fbem-27690	451	3	analysis	analysis	NOUN
fbem-27690	451	4	above	above	ADV
fbem-27690	451	5	,	,	PUNCT
fbem-27690	451	6	the	the	DET
fbem-27690	451	7	analytical	analytical	ADJ
fbem-27690	451	8	model	model	NOUN
fbem-27690	451	9	to	to	PART
fbem-27690	451	10	enhance	enhance	VERB
fbem-27690	451	11	the	the	DET
fbem-27690	451	12	dongguan	dongguan	PROPN
fbem-27690	451	13	terminal	terminal	PROPN
fbem-27690	451	14	logistics	logistics	PROPN
fbem-27690	451	15	service	service	NOUN
fbem-27690	451	16	quality	quality	NOUN
fbem-27690	451	17	was	be	AUX
fbem-27690	451	18	proposed	propose	VERB
fbem-27690	451	19	,	,	PUNCT
fbem-27690	451	20	which	which	PRON
fbem-27690	451	21	were	be	AUX
fbem-27690	451	22	as	as	SCONJ
fbem-27690	451	23	follows	follow	VERB
fbem-27690	451	24	:	:	PUNCT
fbem-27690	451	25	due	due	ADP
fbem-27690	451	26	to	to	ADP
fbem-27690	451	27	the	the	DET
fbem-27690	451	28	complexity	complexity	NOUN
fbem-27690	451	29	of	of	ADP
fbem-27690	451	30	terminal	terminal	ADJ
fbem-27690	451	31	logistics	logistic	NOUN
fbem-27690	451	32	and	and	CCONJ
fbem-27690	451	33	the	the	DET
fbem-27690	451	34	different	different	ADJ
fbem-27690	451	35	pick	pick	VERB
fbem-27690	451	36	up	up	ADP
fbem-27690	451	37	needs	need	NOUN
fbem-27690	451	38	of	of	ADP
fbem-27690	451	39	different	different	ADJ
fbem-27690	451	40	customers	customer	NOUN
fbem-27690	451	41	,	,	PUNCT
fbem-27690	451	42	the	the	DET
fbem-27690	451	43	population	population	NOUN
fbem-27690	451	44	of	of	ADP
fbem-27690	451	45	the	the	DET
fbem-27690	451	46	terminal	terminal	ADJ
fbem-27690	451	47	logistics	logistic	NOUN
fbem-27690	451	48	of	of	ADP
fbem-27690	451	49	home	home	NOUN
fbem-27690	451	50	delivery	delivery	NOUN
fbem-27690	451	51	,	,	PUNCT
fbem-27690	451	52	self	self	NOUN
fbem-27690	451	53	-	-	PUNCT
fbem-27690	451	54	service	service	NOUN
fbem-27690	451	55	pick	pick	VERB
fbem-27690	451	56	up	up	ADP
fbem-27690	451	57	containers	container	NOUN
fbem-27690	451	58	,	,	PUNCT
fbem-27690	451	59	and	and	CCONJ
fbem-27690	451	60	post	post	NOUN
fbem-27690	451	61	office	office	NOUN
fbem-27690	451	62	were	be	AUX
fbem-27690	451	63	categorized	categorize	VERB
fbem-27690	451	64	in	in	ADP
fbem-27690	451	65	three	three	NUM
fbem-27690	451	66	cases	case	NOUN
fbem-27690	451	67	(	(	PUNCT
fbem-27690	451	68	according	accord	VERB
fbem-27690	451	69	to	to	ADP
fbem-27690	451	70	the	the	DET
fbem-27690	451	71	change	change	NOUN
fbem-27690	451	72	of	of	ADP
fbem-27690	451	73	the	the	DET
fbem-27690	451	74	situation	situation	NOUN
fbem-27690	451	75	,	,	PUNCT
fbem-27690	451	76	the	the	DET
fbem-27690	451	77	classification	classification	NOUN
fbem-27690	451	78	can	can	AUX
fbem-27690	451	79	be	be	AUX
fbem-27690	451	80	transformed	transform	VERB
fbem-27690	451	81	in	in	ADP
fbem-27690	451	82	different	different	ADJ
fbem-27690	451	83	areas	area	NOUN
fbem-27690	451	84	)	)	PUNCT
fbem-27690	451	85	,	,	PUNCT
fbem-27690	451	86	because	because	SCONJ
fbem-27690	451	87	there	there	PRON
fbem-27690	451	88	was	be	VERB
fbem-27690	451	89	a	a	DET
fbem-27690	451	90	need	need	NOUN
fbem-27690	451	91	to	to	PART
fbem-27690	451	92	understand	understand	VERB
fbem-27690	451	93	the	the	DET
fbem-27690	451	94	main	main	ADJ
fbem-27690	451	95	concerns	concern	NOUN
fbem-27690	451	96	of	of	ADP
fbem-27690	451	97	the	the	DET
fbem-27690	451	98	many	many	ADJ
fbem-27690	451	99	demographic	demographic	ADJ
fbem-27690	451	100	groups	group	NOUN
fbem-27690	451	101	,	,	PUNCT
fbem-27690	451	102	to	to	PART
fbem-27690	451	103	make	make	VERB
fbem-27690	451	104	targeted	targeted	ADJ
fbem-27690	451	105	recommendations	recommendation	NOUN
fbem-27690	451	106	.	.	PUNCT
fbem-27690	452	1	this	this	PRON
fbem-27690	452	2	was	be	AUX
fbem-27690	452	3	followed	follow	VERB
fbem-27690	452	4	by	by	ADP
fbem-27690	452	5	an	an	DET
fbem-27690	452	6	analysis	analysis	NOUN
fbem-27690	452	7	of	of	ADP
fbem-27690	452	8	the	the	DET
fbem-27690	452	9	service	service	NOUN
fbem-27690	452	10	quality	quality	NOUN
fbem-27690	452	11	from	from	ADP
fbem-27690	452	12	five	five	NUM
fbem-27690	452	13	dimensions	dimension	NOUN
fbem-27690	452	14	to	to	PART
fbem-27690	452	15	find	find	VERB
fbem-27690	452	16	out	out	ADP
fbem-27690	452	17	the	the	DET
fbem-27690	452	18	gap	gap	NOUN
fbem-27690	452	19	between	between	ADP
fbem-27690	452	20	expected	expect	VERB
fbem-27690	452	21	-	-	PUNCT
fbem-27690	452	22	perceived	perceive	VERB
fbem-27690	452	23	service	service	NOUN
fbem-27690	452	24	quality	quality	NOUN
fbem-27690	452	25	–	–	PUNCT
fbem-27690	452	26	the	the	PRON
fbem-27690	452	27	bigger	big	ADJ
fbem-27690	452	28	the	the	DET
fbem-27690	452	29	gap	gap	NOUN
fbem-27690	452	30	of	of	ADP
fbem-27690	452	31	service	service	NOUN
fbem-27690	452	32	quality	quality	NOUN
fbem-27690	452	33	,	,	PUNCT
fbem-27690	452	34	the	the	PRON
fbem-27690	452	35	lower	low	ADJ
fbem-27690	452	36	the	the	DET
fbem-27690	452	37	customer	customer	NOUN
fbem-27690	452	38	satisfaction	satisfaction	NOUN
fbem-27690	452	39	–	–	PUNCT
fbem-27690	452	40	and	and	CCONJ
fbem-27690	452	41	make	make	VERB
fbem-27690	452	42	specific	specific	ADJ
fbem-27690	452	43	recommendations	recommendation	NOUN
fbem-27690	452	44	for	for	ADP
fbem-27690	452	45	the	the	DET
fbem-27690	452	46	dimensions	dimension	NOUN
fbem-27690	452	47	that	that	PRON
fbem-27690	452	48	have	have	VERB
fbem-27690	452	49	a	a	DET
fbem-27690	452	50	bigger	big	ADJ
fbem-27690	452	51	gap	gap	NOUN
fbem-27690	452	52	in	in	ADP
fbem-27690	452	53	the	the	DET
fbem-27690	452	54	service	service	NOUN
fbem-27690	452	55	quality	quality	NOUN
fbem-27690	452	56	that	that	PRON
fbem-27690	452	57	are	be	AUX
fbem-27690	452	58	more	more	ADV
fbem-27690	452	59	important	important	ADJ
fbem-27690	452	60	to	to	ADP
fbem-27690	452	61	the	the	DET
fbem-27690	452	62	customers	customer	NOUN
fbem-27690	452	63	.	.	PUNCT
fbem-27690	453	1	finally	finally	ADV
fbem-27690	453	2	,	,	PUNCT
fbem-27690	453	3	the	the	DET
fbem-27690	453	4	goal	goal	NOUN
fbem-27690	453	5	of	of	ADP
fbem-27690	453	6	improving	improve	VERB
fbem-27690	453	7	service	service	NOUN
fbem-27690	453	8	quality	quality	NOUN
fbem-27690	453	9	and	and	CCONJ
fbem-27690	453	10	customer	customer	NOUN
fbem-27690	453	11	satisfaction	satisfaction	NOUN
fbem-27690	453	12	was	be	AUX
fbem-27690	453	13	achieved	achieve	VERB
fbem-27690	453	14	.	.	PUNCT
fbem-27690	454	1	figure	figure	NOUN
fbem-27690	454	2	2	2	NUM
fbem-27690	454	3	.	.	PUNCT
fbem-27690	454	4	a	a	DET
fbem-27690	454	5	proposed	propose	VERB
fbem-27690	454	6	model	model	NOUN
fbem-27690	454	7	for	for	ADP
fbem-27690	454	8	dongguan	dongguan	PROPN
fbem-27690	454	9	terminal	terminal	PROPN
fbem-27690	454	10	logistic	logistic	ADJ
fbem-27690	454	11	quality	quality	NOUN
fbem-27690	454	12	service	service	NOUN
fbem-27690	454	13	5	5	NUM
fbem-27690	454	14	.	.	PUNCT
fbem-27690	455	1	discussions	discussion	NOUN
fbem-27690	455	2	the	the	DET
fbem-27690	455	3	study	study	NOUN
fbem-27690	455	4	's	's	PART
fbem-27690	455	5	implications	implication	NOUN
fbem-27690	455	6	and	and	CCONJ
fbem-27690	455	7	future	future	ADJ
fbem-27690	455	8	research	research	NOUN
fbem-27690	455	9	directions	direction	NOUN
fbem-27690	455	10	were	be	AUX
fbem-27690	455	11	likewise	likewise	ADV
fbem-27690	455	12	presented	present	VERB
fbem-27690	455	13	in	in	ADP
fbem-27690	455	14	this	this	DET
fbem-27690	455	15	part	part	NOUN
fbem-27690	455	16	.	.	PUNCT
fbem-27690	456	1	5.1	5.1	NUM
fbem-27690	456	2	.	.	PUNCT
fbem-27690	456	3	conclusions	conclusion	NOUN
fbem-27690	456	4	in	in	ADP
fbem-27690	456	5	light	light	NOUN
fbem-27690	456	6	of	of	ADP
fbem-27690	456	7	the	the	DET
fbem-27690	456	8	findings	finding	NOUN
fbem-27690	456	9	,	,	PUNCT
fbem-27690	456	10	the	the	DET
fbem-27690	456	11	study	study	NOUN
fbem-27690	456	12	concluded	conclude	VERB
fbem-27690	456	13	the	the	DET
fbem-27690	456	14	following	follow	VERB
fbem-27690	456	15	:	:	PUNCT
fbem-27690	456	16	5.1.1	5.1.1	X
fbem-27690	456	17	.	.	PUNCT
fbem-27690	456	18	types	type	NOUN
fbem-27690	456	19	of	of	ADP
fbem-27690	456	20	terminal	terminal	ADJ
fbem-27690	456	21	delivery	delivery	NOUN
fbem-27690	456	22	in	in	ADP
fbem-27690	456	23	dongguan	dongguan	PROPN
fbem-27690	456	24	,	,	PUNCT
fbem-27690	456	25	china	china	PROPN
fbem-27690	456	26	using	use	VERB
fbem-27690	456	27	frequency	frequency	NOUN
fbem-27690	456	28	and	and	CCONJ
fbem-27690	456	29	percentage	percentage	NOUN
fbem-27690	456	30	to	to	ADP
fbem-27690	456	31	group	group	NOUN
fbem-27690	456	32	statistics	statistic	NOUN
fbem-27690	456	33	of	of	ADP
fbem-27690	456	34	customers	customer	NOUN
fbem-27690	456	35	'	'	PART
fbem-27690	456	36	pick	pick	VERB
fbem-27690	456	37	-	-	PUNCT
fbem-27690	456	38	up	up	ADP
fbem-27690	456	39	methods	method	NOUN
fbem-27690	456	40	in	in	ADP
fbem-27690	456	41	dongguan	dongguan	PROPN
fbem-27690	456	42	terminal	terminal	PROPN
fbem-27690	456	43	logistics	logistics	PROPN
fbem-27690	456	44	,	,	PUNCT
fbem-27690	456	45	the	the	DET
fbem-27690	456	46	analysis	analysis	NOUN
fbem-27690	456	47	of	of	ADP
fbem-27690	456	48	the	the	DET
fbem-27690	456	49	results	result	NOUN
fbem-27690	456	50	showed	show	VERB
fbem-27690	456	51	that	that	SCONJ
fbem-27690	456	52	dongguan	dongguan	PROPN
fbem-27690	456	53	terminal	terminal	PROPN
fbem-27690	456	54	logistics	logistic	NOUN
fbem-27690	456	55	has	have	VERB
fbem-27690	456	56	three	three	NUM
fbem-27690	456	57	types	type	NOUN
fbem-27690	456	58	of	of	ADP
fbem-27690	456	59	pick	pick	NOUN
fbem-27690	456	60	-	-	PUNCT
fbem-27690	456	61	up	up	ADP
fbem-27690	456	62	methods	method	NOUN
fbem-27690	456	63	,	,	PUNCT
fbem-27690	456	64	which	which	PRON
fbem-27690	456	65	are	be	AUX
fbem-27690	456	66	home	home	NOUN
fbem-27690	456	67	delivery	delivery	NOUN
fbem-27690	456	68	,	,	PUNCT
fbem-27690	456	69	self	self	NOUN
fbem-27690	456	70	-	-	PUNCT
fbem-27690	456	71	service	service	NOUN
fbem-27690	456	72	pick	pick	NOUN
fbem-27690	456	73	-	-	PUNCT
fbem-27690	456	74	up	up	ADP
fbem-27690	456	75	container	container	NOUN
fbem-27690	456	76	,	,	PUNCT
fbem-27690	456	77	and	and	CCONJ
fbem-27690	456	78	post	post	NOUN
fbem-27690	456	79	office	office	NOUN
fbem-27690	456	80	.	.	PUNCT
fbem-27690	457	1	the	the	DET
fbem-27690	457	2	percentages	percentage	NOUN
fbem-27690	457	3	of	of	ADP
fbem-27690	457	4	home	home	NOUN
fbem-27690	457	5	delivery	delivery	NOUN
fbem-27690	457	6	,	,	PUNCT
fbem-27690	457	7	self	self	NOUN
fbem-27690	457	8	-	-	PUNCT
fbem-27690	457	9	service	service	NOUN
fbem-27690	457	10	pick	pick	VERB
fbem-27690	457	11	up	up	ADP
fbem-27690	457	12	container	container	NOUN
fbem-27690	457	13	and	and	CCONJ
fbem-27690	457	14	post	post	NOUN
fbem-27690	457	15	office	office	NOUN
fbem-27690	457	16	are	be	AUX
fbem-27690	457	17	moderate	moderate	ADJ
fbem-27690	457	18	in	in	ADP
fbem-27690	457	19	a	a	DET
fbem-27690	457	20	balanced	balanced	ADJ
fbem-27690	457	21	state	state	NOUN
fbem-27690	457	22	,	,	PUNCT
fbem-27690	457	23	with	with	ADP
fbem-27690	457	24	roughly	roughly	ADV
fbem-27690	457	25	equal	equal	ADJ
fbem-27690	457	26	numbers	number	NOUN
fbem-27690	457	27	of	of	ADP
fbem-27690	457	28	customers	customer	NOUN
fbem-27690	457	29	choosing	choose	VERB
fbem-27690	457	30	one	one	NUM
fbem-27690	457	31	of	of	ADP
fbem-27690	457	32	the	the	DET
fbem-27690	457	33	three	three	NUM
fbem-27690	457	34	types	type	NOUN
fbem-27690	457	35	of	of	ADP
fbem-27690	457	36	pick	pick	NOUN
fbem-27690	457	37	-	-	PUNCT
fbem-27690	457	38	ups	up	NOUN
fbem-27690	457	39	,	,	PUNCT
fbem-27690	457	40	which	which	PRON
fbem-27690	457	41	means	mean	VERB
fbem-27690	457	42	that	that	PRON
fbem-27690	457	43	pick	pick	VERB
fbem-27690	457	44	up	up	ADP
fbem-27690	457	45	needs	need	NOUN
fbem-27690	457	46	of	of	ADP
fbem-27690	457	47	different	different	ADJ
fbem-27690	457	48	customers	customer	NOUN
fbem-27690	457	49	are	be	AUX
fbem-27690	457	50	different	different	ADJ
fbem-27690	457	51	and	and	CCONJ
fbem-27690	457	52	customers	customer	NOUN
fbem-27690	457	53	prefer	prefer	VERB
fbem-27690	457	54	free	free	ADJ
fbem-27690	457	55	and	and	CCONJ
fbem-27690	457	56	flexible	flexible	ADJ
fbem-27690	457	57	delivery	delivery	NOUN
fbem-27690	457	58	methods	method	NOUN
fbem-27690	457	59	(	(	PUNCT
fbem-27690	457	60	gao	gao	PROPN
fbem-27690	457	61	,	,	PUNCT
fbem-27690	457	62	chu	chu	PROPN
fbem-27690	457	63	&	&	CCONJ
fbem-27690	457	64	cui	cui	PROPN
fbem-27690	457	65	,	,	PUNCT
fbem-27690	457	66	2023	2023	NUM
fbem-27690	457	67	)	)	PUNCT
fbem-27690	457	68	.	.	PUNCT
fbem-27690	458	1	5.1.2	5.1.2	X
fbem-27690	458	2	.	.	PUNCT
fbem-27690	458	3	current	current	ADJ
fbem-27690	458	4	level	level	NOUN
fbem-27690	458	5	of	of	ADP
fbem-27690	458	6	the	the	DET
fbem-27690	458	7	expected	expect	VERB
fbem-27690	458	8	-	-	PUNCT
fbem-27690	458	9	service	service	NOUN
fbem-27690	458	10	quality	quality	NOUN
fbem-27690	458	11	in	in	ADP
fbem-27690	458	12	dongguan	dongguan	PROPN
fbem-27690	458	13	,	,	PUNCT
fbem-27690	458	14	china	china	PROPN
fbem-27690	458	15	the	the	DET
fbem-27690	458	16	analysis	analysis	NOUN
fbem-27690	458	17	of	of	ADP
fbem-27690	458	18	dongguan	dongguan	PROPN
fbem-27690	458	19	terminal	terminal	PROPN
fbem-27690	458	20	logistics	logistics	PROPN
fbem-27690	458	21	expected	expect	VERB
fbem-27690	458	22	service	service	NOUN
fbem-27690	458	23	quality	quality	NOUN
fbem-27690	458	24	using	use	VERB
fbem-27690	458	25	the	the	DET
fbem-27690	458	26	mean	mean	ADJ
fbem-27690	458	27	value	value	NOUN
fbem-27690	458	28	found	find	VERB
fbem-27690	458	29	that	that	SCONJ
fbem-27690	458	30	:	:	PUNCT
fbem-27690	458	31	the	the	DET
fbem-27690	458	32	expected	expect	VERB
fbem-27690	458	33	service	service	NOUN
fbem-27690	458	34	quality	quality	NOUN
fbem-27690	458	35	of	of	ADP
fbem-27690	458	36	customers	customer	NOUN
fbem-27690	458	37	on	on	ADP
fbem-27690	458	38	dongguan	dongguan	PROPN
fbem-27690	458	39	terminal	terminal	PROPN
fbem-27690	458	40	logistics	logistic	NOUN
fbem-27690	458	41	are	be	AUX
fbem-27690	458	42	all	all	ADV
fbem-27690	458	43	in	in	ADP
fbem-27690	458	44	the	the	DET
fbem-27690	458	45	range	range	NOUN
fbem-27690	458	46	of	of	ADP
fbem-27690	458	47	satisfaction	satisfaction	NOUN
fbem-27690	458	48	,	,	PUNCT
fbem-27690	458	49	indicating	indicate	VERB
fbem-27690	458	50	that	that	SCONJ
fbem-27690	458	51	customers	customer	NOUN
fbem-27690	458	52	expected	expect	VERB
fbem-27690	458	53	to	to	PART
fbem-27690	458	54	obtain	obtain	VERB
fbem-27690	458	55	a	a	DET
fbem-27690	458	56	higher	high	ADJ
fbem-27690	458	57	level	level	NOUN
fbem-27690	458	58	of	of	ADP
fbem-27690	458	59	service	service	NOUN
fbem-27690	458	60	quality	quality	NOUN
fbem-27690	458	61	.	.	PUNCT
fbem-27690	459	1	customers	customer	NOUN
fbem-27690	459	2	who	who	PRON
fbem-27690	459	3	chose	choose	VERB
fbem-27690	459	4	home	home	NOUN
fbem-27690	459	5	delivery	delivery	NOUN
fbem-27690	459	6	had	have	VERB
fbem-27690	459	7	the	the	DET
fbem-27690	459	8	highest	high	ADJ
fbem-27690	459	9	expectation	expectation	NOUN
fbem-27690	459	10	of	of	ADP
fbem-27690	459	11	service	service	NOUN
fbem-27690	459	12	quality	quality	NOUN
fbem-27690	459	13	,	,	PUNCT
fbem-27690	459	14	while	while	SCONJ
fbem-27690	459	15	those	those	PRON
fbem-27690	459	16	who	who	PRON
fbem-27690	459	17	chose	choose	VERB
fbem-27690	459	18	self	self	NOUN
fbem-27690	459	19	-	-	PUNCT
fbem-27690	459	20	service	service	NOUN
fbem-27690	459	21	pick	pick	NOUN
fbem-27690	459	22	up	up	ADP
fbem-27690	459	23	container	container	NOUN
fbem-27690	459	24	had	have	VERB
fbem-27690	459	25	the	the	DET
fbem-27690	459	26	second	second	ADJ
fbem-27690	459	27	highest	high	ADJ
fbem-27690	459	28	expectation	expectation	NOUN
fbem-27690	459	29	of	of	ADP
fbem-27690	459	30	service	service	NOUN
fbem-27690	459	31	quality	quality	NOUN
fbem-27690	459	32	,	,	PUNCT
fbem-27690	459	33	and	and	CCONJ
fbem-27690	459	34	those	those	PRON
fbem-27690	459	35	who	who	PRON
fbem-27690	459	36	chose	choose	VERB
fbem-27690	459	37	post	post	NOUN
fbem-27690	459	38	office	office	NOUN
fbem-27690	459	39	had	have	VERB
fbem-27690	459	40	the	the	DET
fbem-27690	459	41	lowest	low	ADJ
fbem-27690	459	42	expectation	expectation	NOUN
fbem-27690	459	43	of	of	ADP
fbem-27690	459	44	service	service	NOUN
fbem-27690	459	45	quality	quality	NOUN
fbem-27690	459	46	.	.	PUNCT
fbem-27690	460	1	among	among	ADP
fbem-27690	460	2	them	they	PRON
fbem-27690	460	3	,	,	PUNCT
fbem-27690	460	4	the	the	DET
fbem-27690	460	5	customer	customer	NOUN
fbem-27690	460	6	expectation	expectation	NOUN
fbem-27690	460	7	service	service	NOUN
fbem-27690	460	8	quality	quality	NOUN
fbem-27690	460	9	for	for	ADP
fbem-27690	460	10	choosing	choose	VERB
fbem-27690	460	11	home	home	NOUN
fbem-27690	460	12	delivery	delivery	NOUN
fbem-27690	460	13	was	be	AUX
fbem-27690	460	14	in	in	ADP
fbem-27690	460	15	the	the	DET
fbem-27690	460	16	satisfactory	satisfactory	ADJ
fbem-27690	460	17	range	range	NOUN
fbem-27690	460	18	,	,	PUNCT
fbem-27690	460	19	and	and	CCONJ
fbem-27690	460	20	the	the	DET
fbem-27690	460	21	highest	high	ADJ
fbem-27690	460	22	score	score	NOUN
fbem-27690	460	23	for	for	ADP
fbem-27690	460	24	choosing	choose	VERB
fbem-27690	460	25	home	home	NOUN
fbem-27690	460	26	delivery	delivery	NOUN
fbem-27690	460	27	was	be	AUX
fbem-27690	460	28	the	the	DET
fbem-27690	460	29	empathy	empathy	ADJ
fbem-27690	460	30	dimension	dimension	NOUN
fbem-27690	460	31	,	,	PUNCT
fbem-27690	460	32	while	while	SCONJ
fbem-27690	460	33	the	the	DET
fbem-27690	460	34	lowest	low	ADJ
fbem-27690	460	35	was	be	AUX
fbem-27690	460	36	the	the	DET
fbem-27690	460	37	assurance	assurance	NOUN
fbem-27690	460	38	dimension	dimension	NOUN
fbem-27690	460	39	.	.	PUNCT
fbem-27690	461	1	the	the	DET
fbem-27690	461	2	customer	customer	NOUN
fbem-27690	461	3	expectation	expectation	NOUN
fbem-27690	461	4	service	service	NOUN
fbem-27690	461	5	quality	quality	NOUN
fbem-27690	461	6	for	for	ADP
fbem-27690	461	7	choosing	choose	VERB
fbem-27690	461	8	selfservice	selfservice	NOUN
fbem-27690	461	9	pick	pick	VERB
fbem-27690	461	10	up	up	ADP
fbem-27690	461	11	container	container	NOUN
fbem-27690	461	12	was	be	AUX
fbem-27690	461	13	in	in	ADP
fbem-27690	461	14	the	the	DET
fbem-27690	461	15	satisfactory	satisfactory	ADJ
fbem-27690	461	16	range	range	NOUN
fbem-27690	461	17	,	,	PUNCT
fbem-27690	461	18	the	the	DET
fbem-27690	461	19	highest	high	ADJ
fbem-27690	461	20	expectation	expectation	NOUN
fbem-27690	461	21	score	score	NOUN
fbem-27690	461	22	were	be	AUX
fbem-27690	461	23	empathy	empathy	ADJ
fbem-27690	461	24	dimension	dimension	NOUN
fbem-27690	461	25	and	and	CCONJ
fbem-27690	461	26	responsiveness	responsiveness	NOUN
fbem-27690	461	27	dimension	dimension	NOUN
fbem-27690	461	28	,	,	PUNCT
fbem-27690	461	29	and	and	CCONJ
fbem-27690	461	30	the	the	DET
fbem-27690	461	31	lowest	low	ADJ
fbem-27690	461	32	expectation	expectation	NOUN
fbem-27690	461	33	score	score	NOUN
fbem-27690	461	34	was	be	AUX
fbem-27690	461	35	for	for	ADP
fbem-27690	461	36	tangibility	tangibility	NOUN
fbem-27690	461	37	dimension	dimension	NOUN
fbem-27690	461	38	.	.	PUNCT
fbem-27690	462	1	the	the	DET
fbem-27690	462	2	customer	customer	NOUN
fbem-27690	462	3	choosing	choose	VERB
fbem-27690	462	4	post	post	NOUN
fbem-27690	462	5	office	office	NOUN
fbem-27690	462	6	expectation	expectation	NOUN
fbem-27690	462	7	service	service	NOUN
fbem-27690	462	8	quality	quality	NOUN
fbem-27690	462	9	was	be	AUX
fbem-27690	462	10	also	also	ADV
fbem-27690	462	11	in	in	ADP
fbem-27690	462	12	the	the	DET
fbem-27690	462	13	satisfactory	satisfactory	ADJ
fbem-27690	462	14	range	range	NOUN
fbem-27690	462	15	,	,	PUNCT
fbem-27690	462	16	customers	customer	NOUN
fbem-27690	462	17	choosing	choose	VERB
fbem-27690	462	18	post	post	NOUN
fbem-27690	462	19	office	office	NOUN
fbem-27690	462	20	had	have	VERB
fbem-27690	462	21	the	the	DET
fbem-27690	462	22	highest	high	ADJ
fbem-27690	462	23	expectation	expectation	NOUN
fbem-27690	462	24	score	score	NOUN
fbem-27690	462	25	for	for	ADP
fbem-27690	462	26	empathy	empathy	NOUN
fbem-27690	462	27	,	,	PUNCT
fbem-27690	462	28	and	and	CCONJ
fbem-27690	462	29	the	the	DET
fbem-27690	462	30	lowest	low	ADJ
fbem-27690	462	31	score	score	NOUN
fbem-27690	462	32	was	be	AUX
fbem-27690	462	33	for	for	ADP
fbem-27690	462	34	assurance	assurance	NOUN
fbem-27690	462	35	dimension	dimension	NOUN
fbem-27690	462	36	.	.	PUNCT
fbem-27690	463	1	5.1.3	5.1.3	X
fbem-27690	463	2	.	.	PUNCT
fbem-27690	463	3	significant	significant	ADJ
fbem-27690	463	4	differences	difference	NOUN
fbem-27690	463	5	in	in	ADP
fbem-27690	463	6	the	the	DET
fbem-27690	463	7	responses	response	NOUN
fbem-27690	463	8	among	among	ADP
fbem-27690	463	9	the	the	DET
fbem-27690	463	10	three	three	NUM
fbem-27690	463	11	(	(	PUNCT
fbem-27690	463	12	3	3	NUM
fbem-27690	463	13	)	)	PUNCT
fbem-27690	463	14	groups	group	NOUN
fbem-27690	463	15	of	of	ADP
fbem-27690	463	16	respondents	respondent	NOUN
fbem-27690	463	17	on	on	ADP
fbem-27690	463	18	expected	expect	VERB
fbem-27690	463	19	service	service	NOUN
fbem-27690	463	20	quality	quality	NOUN
fbem-27690	463	21	in	in	ADP
fbem-27690	463	22	dongguan	dongguan	PROPN
fbem-27690	463	23	,	,	PUNCT
fbem-27690	463	24	china	china	PROPN
fbem-27690	463	25	according	accord	VERB
fbem-27690	463	26	to	to	ADP
fbem-27690	463	27	the	the	DET
fbem-27690	463	28	anova	anova	PROPN
fbem-27690	463	29	results	result	NOUN
fbem-27690	463	30	,	,	PUNCT
fbem-27690	463	31	there	there	PRON
fbem-27690	463	32	were	be	VERB
fbem-27690	463	33	significant	significant	ADJ
fbem-27690	463	34	differences	difference	NOUN
fbem-27690	463	35	among	among	ADP
fbem-27690	463	36	the	the	DET
fbem-27690	463	37	three	three	NUM
fbem-27690	463	38	(	(	PUNCT
fbem-27690	463	39	3	3	NUM
fbem-27690	463	40	)	)	PUNCT
fbem-27690	463	41	groups	group	NOUN
fbem-27690	463	42	of	of	ADP
fbem-27690	463	43	respondents	respondent	NOUN
fbem-27690	463	44	who	who	PRON
fbem-27690	463	45	chose	choose	VERB
fbem-27690	463	46	home	home	NOUN
fbem-27690	463	47	delivery	delivery	NOUN
fbem-27690	463	48	,	,	PUNCT
fbem-27690	463	49	self	self	NOUN
fbem-27690	463	50	-	-	PUNCT
fbem-27690	463	51	service	service	NOUN
fbem-27690	463	52	pick	pick	VERB
fbem-27690	463	53	up	up	ADP
fbem-27690	463	54	container	container	NOUN
fbem-27690	463	55	and	and	CCONJ
fbem-27690	463	56	post	post	NOUN
fbem-27690	463	57	office	office	NOUN
fbem-27690	463	58	expected	expect	VERB
fbem-27690	463	59	service	service	NOUN
fbem-27690	463	60	quality	quality	NOUN
fbem-27690	463	61	of	of	ADP
fbem-27690	463	62	terminal	terminal	ADJ
fbem-27690	463	63	logistics	logistic	NOUN
fbem-27690	463	64	in	in	ADP
fbem-27690	463	65	dongguan	dongguan	PROPN
fbem-27690	463	66	city	city	PROPN
fbem-27690	463	67	.	.	PUNCT
fbem-27690	464	1	customers	customer	NOUN
fbem-27690	464	2	who	who	PRON
fbem-27690	464	3	chose	choose	VERB
fbem-27690	464	4	home	home	NOUN
fbem-27690	464	5	delivery	delivery	NOUN
fbem-27690	464	6	had	have	VERB
fbem-27690	464	7	the	the	DET
fbem-27690	464	8	highest	high	ADJ
fbem-27690	464	9	expectations	expectation	NOUN
fbem-27690	464	10	,	,	PUNCT
fbem-27690	464	11	then	then	ADV
fbem-27690	464	12	those	those	PRON
fbem-27690	464	13	who	who	PRON
fbem-27690	464	14	chose	choose	VERB
fbem-27690	464	15	self	self	NOUN
fbem-27690	464	16	-	-	PUNCT
fbem-27690	464	17	service	service	NOUN
fbem-27690	464	18	pick	pick	NOUN
fbem-27690	464	19	up	up	ADP
fbem-27690	464	20	container	container	NOUN
fbem-27690	464	21	,	,	PUNCT
fbem-27690	464	22	and	and	CCONJ
fbem-27690	464	23	those	those	PRON
fbem-27690	464	24	who	who	PRON
fbem-27690	464	25	chose	choose	VERB
fbem-27690	464	26	post	post	NOUN
fbem-27690	464	27	office	office	NOUN
fbem-27690	464	28	had	have	VERB
fbem-27690	464	29	the	the	DET
fbem-27690	464	30	lowest	low	ADJ
fbem-27690	464	31	expectations	expectation	NOUN
fbem-27690	464	32	.	.	PUNCT
fbem-27690	465	1	customers	customer	NOUN
fbem-27690	465	2	who	who	PRON
fbem-27690	465	3	chose	choose	VERB
fbem-27690	465	4	different	different	ADJ
fbem-27690	465	5	pick	pick	VERB
fbem-27690	465	6	-	-	PUNCT
fbem-27690	465	7	up	up	ADP
fbem-27690	465	8	methods	method	NOUN
fbem-27690	465	9	paid	pay	VERB
fbem-27690	465	10	attention	attention	NOUN
fbem-27690	465	11	to	to	ADP
fbem-27690	465	12	slightly	slightly	ADV
fbem-27690	465	13	different	different	ADJ
fbem-27690	465	14	points	point	NOUN
fbem-27690	465	15	on	on	ADP
fbem-27690	465	16	different	different	ADJ
fbem-27690	465	17	dimensions	dimension	NOUN
fbem-27690	465	18	.	.	PUNCT
fbem-27690	466	1	customers	customer	NOUN
fbem-27690	466	2	choosing	choose	VERB
fbem-27690	466	3	home	home	NOUN
fbem-27690	466	4	delivery	delivery	NOUN
fbem-27690	466	5	had	have	VERB
fbem-27690	466	6	the	the	DET
fbem-27690	466	7	highest	high	ADJ
fbem-27690	466	8	expectations	expectation	NOUN
fbem-27690	466	9	.	.	PUNCT
fbem-27690	467	1	in	in	ADP
fbem-27690	467	2	the	the	DET
fbem-27690	467	3	tangibility	tangibility	NOUN
fbem-27690	467	4	dimension	dimension	NOUN
fbem-27690	467	5	,	,	PUNCT
fbem-27690	467	6	clients	client	NOUN
fbem-27690	467	7	were	be	AUX
fbem-27690	467	8	more	more	ADV
fbem-27690	467	9	focused	focused	ADJ
fbem-27690	467	10	on	on	ADP
fbem-27690	467	11	the	the	DET
fbem-27690	467	12	element	element	NOUN
fbem-27690	467	13	of	of	ADP
fbem-27690	467	14	full	full	ADJ
fbem-27690	467	15	facilities	facility	NOUN
fbem-27690	467	16	.	.	PUNCT
fbem-27690	468	1	in	in	ADP
fbem-27690	468	2	the	the	DET
fbem-27690	468	3	reliability	reliability	NOUN
fbem-27690	468	4	dimension	dimension	NOUN
fbem-27690	468	5	,	,	PUNCT
fbem-27690	468	6	customers	customer	NOUN
fbem-27690	468	7	had	have	VERB
fbem-27690	468	8	higher	high	ADJ
fbem-27690	468	9	expectations	expectation	NOUN
fbem-27690	468	10	regarding	regard	VERB
fbem-27690	468	11	the	the	DET
fbem-27690	468	12	identity	identity	NOUN
fbem-27690	468	13	and	and	CCONJ
fbem-27690	468	14	integrity	integrity	NOUN
fbem-27690	468	15	of	of	ADP
fbem-27690	468	16	the	the	DET
fbem-27690	468	17	delivery	delivery	NOUN
fbem-27690	468	18	personnel	personnel	NOUN
fbem-27690	468	19	.	.	PUNCT
fbem-27690	469	1	in	in	ADP
fbem-27690	469	2	the	the	DET
fbem-27690	469	3	responsiveness	responsiveness	NOUN
fbem-27690	469	4	dimension	dimension	NOUN
fbem-27690	469	5	,	,	PUNCT
fbem-27690	469	6	customers	customer	NOUN
fbem-27690	469	7	were	be	AUX
fbem-27690	469	8	very	very	ADV
fbem-27690	469	9	concerned	concerned	ADJ
fbem-27690	469	10	about	about	ADP
fbem-27690	469	11	the	the	DET
fbem-27690	469	12	pickup	pickup	ADJ
fbem-27690	469	13	time	time	NOUN
fbem-27690	469	14	and	and	CCONJ
fbem-27690	469	15	the	the	DET
fbem-27690	469	16	convenience	convenience	NOUN
fbem-27690	469	17	of	of	ADP
fbem-27690	469	18	waiting	wait	VERB
fbem-27690	469	19	at	at	ADP
fbem-27690	469	20	home	home	NOUN
fbem-27690	469	21	(	(	PUNCT
fbem-27690	469	22	jamkhaneh	jamkhaneh	PROPN
fbem-27690	469	23	et	et	PROPN
fbem-27690	469	24	.	.	PUNCT
fbem-27690	470	1	al	al	PROPN
fbem-27690	470	2	.	.	PROPN
fbem-27690	470	3	,	,	PUNCT
fbem-27690	470	4	2022	2022	NUM
fbem-27690	470	5	)	)	PUNCT
fbem-27690	470	6	.	.	PUNCT
fbem-27690	471	1	in	in	ADP
fbem-27690	471	2	the	the	DET
fbem-27690	471	3	assurance	assurance	NOUN
fbem-27690	471	4	dimension	dimension	NOUN
fbem-27690	471	5	,	,	PUNCT
fbem-27690	471	6	selected	select	VERB
fbem-27690	471	7	customers	customer	NOUN
fbem-27690	471	8	cared	care	VERB
fbem-27690	471	9	more	more	ADV
fbem-27690	471	10	about	about	ADP
fbem-27690	471	11	accurate	accurate	ADJ
fbem-27690	471	12	and	and	CCONJ
fbem-27690	471	13	damagefree	damagefree	ADJ
fbem-27690	471	14	delivery	delivery	NOUN
fbem-27690	471	15	by	by	ADP
fbem-27690	471	16	courier	courier	NOUN
fbem-27690	471	17	.	.	PUNCT
fbem-27690	472	1	in	in	ADP
fbem-27690	472	2	the	the	DET
fbem-27690	472	3	empathy	empathy	ADJ
fbem-27690	472	4	dimension	dimension	NOUN
fbem-27690	472	5	,	,	PUNCT
fbem-27690	472	6	customers	customer	NOUN
fbem-27690	472	7	had	have	VERB
fbem-27690	472	8	higher	high	ADJ
fbem-27690	472	9	expectations	expectation	NOUN
fbem-27690	472	10	about	about	ADP
fbem-27690	472	11	the	the	DET
fbem-27690	472	12	time	time	NOUN
fbem-27690	472	13	it	it	PRON
fbem-27690	472	14	takes	take	VERB
fbem-27690	472	15	to	to	ADP
fbem-27690	472	16	323	323	NUM
fbem-27690	472	17	get	get	VERB
fbem-27690	472	18	to	to	ADP
fbem-27690	472	19	their	their	PRON
fbem-27690	472	20	door	door	NOUN
fbem-27690	472	21	.	.	PUNCT
fbem-27690	473	1	customers	customer	NOUN
fbem-27690	473	2	who	who	PRON
fbem-27690	473	3	chose	choose	VERB
fbem-27690	473	4	self	self	NOUN
fbem-27690	473	5	-	-	PUNCT
fbem-27690	473	6	service	service	NOUN
fbem-27690	473	7	pick	pick	NOUN
fbem-27690	473	8	up	up	ADP
fbem-27690	473	9	container	container	NOUN
fbem-27690	473	10	had	have	VERB
fbem-27690	473	11	the	the	DET
fbem-27690	473	12	next	next	ADJ
fbem-27690	473	13	highest	high	ADJ
fbem-27690	473	14	expectation	expectation	NOUN
fbem-27690	473	15	.	.	PUNCT
fbem-27690	474	1	in	in	ADP
fbem-27690	474	2	tangibility	tangibility	PROPN
fbem-27690	474	3	dimension	dimension	NOUN
fbem-27690	474	4	,	,	PUNCT
fbem-27690	474	5	customers	customer	NOUN
fbem-27690	474	6	cared	care	VERB
fbem-27690	474	7	more	more	ADJ
fbem-27690	474	8	about	about	ADP
fbem-27690	474	9	the	the	DET
fbem-27690	474	10	uniformity	uniformity	NOUN
fbem-27690	474	11	and	and	CCONJ
fbem-27690	474	12	tidiness	tidiness	NOUN
fbem-27690	474	13	of	of	ADP
fbem-27690	474	14	the	the	DET
fbem-27690	474	15	staff	staff	NOUN
fbem-27690	474	16	.	.	PUNCT
fbem-27690	475	1	in	in	ADP
fbem-27690	475	2	the	the	DET
fbem-27690	475	3	reliability	reliability	NOUN
fbem-27690	475	4	dimension	dimension	NOUN
fbem-27690	475	5	,	,	PUNCT
fbem-27690	475	6	customers	customer	NOUN
fbem-27690	475	7	had	have	VERB
fbem-27690	475	8	higher	high	ADJ
fbem-27690	475	9	expectations	expectation	NOUN
fbem-27690	475	10	for	for	ADP
fbem-27690	475	11	the	the	DET
fbem-27690	475	12	professional	professional	ADJ
fbem-27690	475	13	quality	quality	NOUN
fbem-27690	475	14	of	of	ADP
fbem-27690	475	15	couriers	courier	NOUN
fbem-27690	475	16	.	.	PUNCT
fbem-27690	476	1	in	in	ADP
fbem-27690	476	2	the	the	DET
fbem-27690	476	3	responsiveness	responsiveness	NOUN
fbem-27690	476	4	dimension	dimension	NOUN
fbem-27690	476	5	,	,	PUNCT
fbem-27690	476	6	customers	customer	NOUN
fbem-27690	476	7	cared	care	VERB
fbem-27690	476	8	more	more	ADV
fbem-27690	476	9	about	about	ADP
fbem-27690	476	10	staff	staff	NOUN
fbem-27690	476	11	's	's	PART
fbem-27690	476	12	attitude	attitude	NOUN
fbem-27690	476	13	and	and	CCONJ
fbem-27690	476	14	waiting	wait	VERB
fbem-27690	476	15	time	time	NOUN
fbem-27690	476	16	in	in	ADP
fbem-27690	476	17	line	line	NOUN
fbem-27690	476	18	.	.	PUNCT
fbem-27690	477	1	in	in	ADP
fbem-27690	477	2	the	the	DET
fbem-27690	477	3	assurance	assurance	NOUN
fbem-27690	477	4	dimension	dimension	NOUN
fbem-27690	477	5	,	,	PUNCT
fbem-27690	477	6	customers	customer	NOUN
fbem-27690	477	7	cared	care	VERB
fbem-27690	477	8	more	more	ADV
fbem-27690	477	9	about	about	ADP
fbem-27690	477	10	accurate	accurate	ADJ
fbem-27690	477	11	and	and	CCONJ
fbem-27690	477	12	damagefree	damagefree	ADJ
fbem-27690	477	13	delivery	delivery	NOUN
fbem-27690	477	14	of	of	ADP
fbem-27690	477	15	the	the	DET
fbem-27690	477	16	courier	courier	NOUN
fbem-27690	477	17	.	.	PUNCT
fbem-27690	478	1	in	in	ADP
fbem-27690	478	2	the	the	DET
fbem-27690	478	3	empathy	empathy	ADJ
fbem-27690	478	4	dimension	dimension	NOUN
fbem-27690	478	5	,	,	PUNCT
fbem-27690	478	6	customers	customer	NOUN
fbem-27690	478	7	wanted	want	VERB
fbem-27690	478	8	more	more	ADJ
fbem-27690	478	9	business	business	NOUN
fbem-27690	478	10	outlets	outlet	NOUN
fbem-27690	478	11	,	,	PUNCT
fbem-27690	478	12	which	which	PRON
fbem-27690	478	13	were	be	AUX
fbem-27690	478	14	more	more	ADV
fbem-27690	478	15	convenient	convenient	ADJ
fbem-27690	478	16	for	for	SCONJ
fbem-27690	478	17	customers	customer	NOUN
fbem-27690	478	18	to	to	PART
fbem-27690	478	19	pick	pick	VERB
fbem-27690	478	20	up	up	ADP
fbem-27690	478	21	their	their	PRON
fbem-27690	478	22	goods	good	NOUN
fbem-27690	478	23	,	,	PUNCT
fbem-27690	478	24	and	and	CCONJ
fbem-27690	478	25	they	they	PRON
fbem-27690	478	26	put	put	VERB
fbem-27690	478	27	higher	high	ADJ
fbem-27690	478	28	expectations	expectation	NOUN
fbem-27690	478	29	on	on	ADP
fbem-27690	478	30	timely	timely	ADJ
fbem-27690	478	31	updating	updating	NOUN
fbem-27690	478	32	of	of	ADP
fbem-27690	478	33	logistics	logistic	NOUN
fbem-27690	478	34	tracking	track	VERB
fbem-27690	478	35	information	information	NOUN
fbem-27690	478	36	.	.	PUNCT
fbem-27690	479	1	customers	customer	NOUN
fbem-27690	479	2	who	who	PRON
fbem-27690	479	3	chose	choose	VERB
fbem-27690	479	4	post	post	NOUN
fbem-27690	479	5	office	office	NOUN
fbem-27690	479	6	expected	expect	VERB
fbem-27690	479	7	the	the	DET
fbem-27690	479	8	lowest	low	ADJ
fbem-27690	479	9	service	service	NOUN
fbem-27690	479	10	quality	quality	NOUN
fbem-27690	479	11	.	.	PUNCT
fbem-27690	480	1	in	in	ADP
fbem-27690	480	2	tangibility	tangibility	PROPN
fbem-27690	480	3	dimension	dimension	NOUN
fbem-27690	480	4	,	,	PUNCT
fbem-27690	480	5	customers	customer	NOUN
fbem-27690	480	6	were	be	AUX
fbem-27690	480	7	more	more	ADV
fbem-27690	480	8	concerned	concerned	ADJ
fbem-27690	480	9	about	about	ADP
fbem-27690	480	10	the	the	DET
fbem-27690	480	11	neatness	neatness	NOUN
fbem-27690	480	12	of	of	ADP
fbem-27690	480	13	shelves	shelf	NOUN
fbem-27690	480	14	and	and	CCONJ
fbem-27690	480	15	goods	good	NOUN
fbem-27690	480	16	,	,	PUNCT
fbem-27690	480	17	and	and	CCONJ
fbem-27690	480	18	the	the	DET
fbem-27690	480	19	convenience	convenience	NOUN
fbem-27690	480	20	of	of	ADP
fbem-27690	480	21	picking	pick	VERB
fbem-27690	480	22	up	up	ADP
fbem-27690	480	23	goods	good	NOUN
fbem-27690	480	24	.	.	PUNCT
fbem-27690	481	1	in	in	ADP
fbem-27690	481	2	the	the	DET
fbem-27690	481	3	reliability	reliability	NOUN
fbem-27690	481	4	dimension	dimension	NOUN
fbem-27690	481	5	,	,	PUNCT
fbem-27690	481	6	customers	customer	NOUN
fbem-27690	481	7	put	put	VERB
fbem-27690	481	8	higher	high	ADJ
fbem-27690	481	9	expectations	expectation	NOUN
fbem-27690	481	10	on	on	ADP
fbem-27690	481	11	timely	timely	ADJ
fbem-27690	481	12	updating	updating	NOUN
fbem-27690	481	13	of	of	ADP
fbem-27690	481	14	logistics	logistic	NOUN
fbem-27690	481	15	tracking	track	VERB
fbem-27690	481	16	information	information	NOUN
fbem-27690	481	17	.	.	PUNCT
fbem-27690	482	1	in	in	ADP
fbem-27690	482	2	the	the	DET
fbem-27690	482	3	responsiveness	responsiveness	NOUN
fbem-27690	482	4	dimension	dimension	NOUN
fbem-27690	482	5	,	,	PUNCT
fbem-27690	482	6	there	there	PRON
fbem-27690	482	7	was	be	VERB
fbem-27690	482	8	a	a	DET
fbem-27690	482	9	high	high	ADJ
fbem-27690	482	10	expectation	expectation	NOUN
fbem-27690	482	11	of	of	ADP
fbem-27690	482	12	staff	staff	NOUN
fbem-27690	482	13	attitude	attitude	NOUN
fbem-27690	482	14	and	and	CCONJ
fbem-27690	482	15	waiting	wait	VERB
fbem-27690	482	16	time	time	NOUN
fbem-27690	482	17	in	in	ADP
fbem-27690	482	18	the	the	DET
fbem-27690	482	19	queue	queue	NOUN
fbem-27690	482	20	.	.	PUNCT
fbem-27690	483	1	in	in	ADP
fbem-27690	483	2	the	the	DET
fbem-27690	483	3	assurance	assurance	NOUN
fbem-27690	483	4	dimension	dimension	NOUN
fbem-27690	483	5	,	,	PUNCT
fbem-27690	483	6	customers	customer	NOUN
fbem-27690	483	7	careed	care	VERB
fbem-27690	483	8	more	more	ADJ
fbem-27690	483	9	about	about	ADP
fbem-27690	483	10	privacy	privacy	NOUN
fbem-27690	483	11	security	security	NOUN
fbem-27690	483	12	.	.	PUNCT
fbem-27690	484	1	in	in	ADP
fbem-27690	484	2	the	the	DET
fbem-27690	484	3	empathy	empathy	ADJ
fbem-27690	484	4	dimension	dimension	NOUN
fbem-27690	484	5	,	,	PUNCT
fbem-27690	484	6	customers	customer	NOUN
fbem-27690	484	7	expected	expect	VERB
fbem-27690	484	8	more	more	ADJ
fbem-27690	484	9	business	business	NOUN
fbem-27690	484	10	outlets	outlet	NOUN
fbem-27690	484	11	and	and	CCONJ
fbem-27690	484	12	more	more	ADJ
fbem-27690	484	13	convenience	convenience	NOUN
fbem-27690	484	14	in	in	ADP
fbem-27690	484	15	picking	pick	VERB
fbem-27690	484	16	up	up	ADP
fbem-27690	484	17	their	their	PRON
fbem-27690	484	18	goods	good	NOUN
fbem-27690	484	19	.	.	PUNCT
fbem-27690	485	1	5.1.4	5.1.4	X
fbem-27690	485	2	.	.	PUNCT
fbem-27690	485	3	current	current	ADJ
fbem-27690	485	4	level	level	NOUN
fbem-27690	485	5	of	of	ADP
fbem-27690	485	6	the	the	DET
fbem-27690	485	7	perceived	perceive	VERB
fbem-27690	485	8	-	-	PUNCT
fbem-27690	485	9	service	service	NOUN
fbem-27690	485	10	quality	quality	NOUN
fbem-27690	485	11	in	in	ADP
fbem-27690	485	12	dongguan	dongguan	PROPN
fbem-27690	485	13	,	,	PUNCT
fbem-27690	485	14	china	china	PROPN
fbem-27690	485	15	the	the	DET
fbem-27690	485	16	analysis	analysis	NOUN
fbem-27690	485	17	of	of	ADP
fbem-27690	485	18	dongguan	dongguan	PROPN
fbem-27690	485	19	terminal	terminal	PROPN
fbem-27690	485	20	logistics	logistics	PROPN
fbem-27690	485	21	’	'	PUNCT
fbem-27690	485	22	perceivedservice	perceivedservice	NOUN
fbem-27690	485	23	quality	quality	NOUN
fbem-27690	485	24	using	use	VERB
fbem-27690	485	25	mean	mean	NOUN
fbem-27690	485	26	value	value	NOUN
fbem-27690	485	27	analysis	analysis	NOUN
fbem-27690	485	28	found	find	VERB
fbem-27690	485	29	that	that	SCONJ
fbem-27690	485	30	:	:	PUNCT
fbem-27690	485	31	the	the	DET
fbem-27690	485	32	perceivedservice	perceivedservice	NOUN
fbem-27690	485	33	quality	quality	NOUN
fbem-27690	485	34	of	of	ADP
fbem-27690	485	35	dongguan	dongguan	PROPN
fbem-27690	485	36	terminal	terminal	PROPN
fbem-27690	485	37	logistics	logistic	NOUN
fbem-27690	485	38	was	be	AUX
fbem-27690	485	39	in	in	ADP
fbem-27690	485	40	the	the	DET
fbem-27690	485	41	range	range	NOUN
fbem-27690	485	42	of	of	ADP
fbem-27690	485	43	moderate	moderate	ADJ
fbem-27690	485	44	satisfaction	satisfaction	NOUN
fbem-27690	485	45	,	,	PUNCT
fbem-27690	485	46	and	and	CCONJ
fbem-27690	485	47	the	the	DET
fbem-27690	485	48	perceivedservice	perceivedservice	NOUN
fbem-27690	485	49	quality	quality	NOUN
fbem-27690	485	50	was	be	AUX
fbem-27690	485	51	lower	low	ADJ
fbem-27690	485	52	than	than	ADP
fbem-27690	485	53	expected	expect	VERB
fbem-27690	485	54	-	-	PUNCT
fbem-27690	485	55	service	service	NOUN
fbem-27690	485	56	quality	quality	NOUN
fbem-27690	485	57	.	.	PUNCT
fbem-27690	486	1	customers	customer	NOUN
fbem-27690	486	2	who	who	PRON
fbem-27690	486	3	chose	choose	VERB
fbem-27690	486	4	home	home	NOUN
fbem-27690	486	5	delivery	delivery	NOUN
fbem-27690	486	6	had	have	VERB
fbem-27690	486	7	the	the	DET
fbem-27690	486	8	highest	high	ADJ
fbem-27690	486	9	perceived	perceive	VERB
fbem-27690	486	10	-	-	PUNCT
fbem-27690	486	11	service	service	NOUN
fbem-27690	486	12	quality	quality	NOUN
fbem-27690	486	13	,	,	PUNCT
fbem-27690	486	14	followed	follow	VERB
fbem-27690	486	15	by	by	ADP
fbem-27690	486	16	those	those	PRON
fbem-27690	486	17	who	who	PRON
fbem-27690	486	18	chose	choose	VERB
fbem-27690	486	19	selfservice	selfservice	NOUN
fbem-27690	486	20	pick	pick	VERB
fbem-27690	486	21	up	up	ADP
fbem-27690	486	22	containers	container	NOUN
fbem-27690	486	23	,	,	PUNCT
fbem-27690	486	24	and	and	CCONJ
fbem-27690	486	25	those	those	PRON
fbem-27690	486	26	who	who	PRON
fbem-27690	486	27	chose	choose	VERB
fbem-27690	486	28	post	post	NOUN
fbem-27690	486	29	offices	office	NOUN
fbem-27690	486	30	had	have	VERB
fbem-27690	486	31	the	the	DET
fbem-27690	486	32	lowest	low	ADJ
fbem-27690	486	33	perceived	perceive	VERB
fbem-27690	486	34	-	-	PUNCT
fbem-27690	486	35	service	service	NOUN
fbem-27690	486	36	quality	quality	NOUN
fbem-27690	486	37	.	.	PUNCT
fbem-27690	487	1	customers	customer	NOUN
fbem-27690	487	2	choosing	choose	VERB
fbem-27690	487	3	home	home	NOUN
fbem-27690	487	4	delivery	delivery	NOUN
fbem-27690	487	5	were	be	AUX
fbem-27690	487	6	in	in	ADP
fbem-27690	487	7	a	a	DET
fbem-27690	487	8	moderately	moderately	ADV
fbem-27690	487	9	satisfactory	satisfactory	ADJ
fbem-27690	487	10	range	range	NOUN
fbem-27690	487	11	of	of	ADP
fbem-27690	487	12	perceived	perceive	VERB
fbem-27690	487	13	service	service	NOUN
fbem-27690	487	14	quality	quality	NOUN
fbem-27690	487	15	for	for	ADP
fbem-27690	487	16	dongguan	dongguan	PROPN
fbem-27690	487	17	terminal	terminal	PROPN
fbem-27690	487	18	logistics	logistic	NOUN
fbem-27690	487	19	.	.	PUNCT
fbem-27690	488	1	the	the	DET
fbem-27690	488	2	highest	high	ADJ
fbem-27690	488	3	score	score	NOUN
fbem-27690	488	4	for	for	ADP
fbem-27690	488	5	choosing	choose	VERB
fbem-27690	488	6	home	home	NOUN
fbem-27690	488	7	delivery	delivery	NOUN
fbem-27690	488	8	was	be	AUX
fbem-27690	488	9	for	for	ADP
fbem-27690	488	10	tangibility	tangibility	NOUN
fbem-27690	488	11	dimension	dimension	NOUN
fbem-27690	488	12	,	,	PUNCT
fbem-27690	488	13	and	and	CCONJ
fbem-27690	488	14	the	the	DET
fbem-27690	488	15	lowest	low	ADJ
fbem-27690	488	16	was	be	AUX
fbem-27690	488	17	for	for	ADP
fbem-27690	488	18	assurance	assurance	NOUN
fbem-27690	488	19	.	.	PUNCT
fbem-27690	489	1	customers	customer	NOUN
fbem-27690	489	2	choosing	choose	VERB
fbem-27690	489	3	self	self	NOUN
fbem-27690	489	4	-	-	PUNCT
fbem-27690	489	5	service	service	NOUN
fbem-27690	489	6	pick	pick	NOUN
fbem-27690	489	7	up	up	ADP
fbem-27690	489	8	container	container	NOUN
fbem-27690	489	9	were	be	AUX
fbem-27690	489	10	also	also	ADV
fbem-27690	489	11	in	in	ADP
fbem-27690	489	12	a	a	DET
fbem-27690	489	13	moderately	moderately	ADV
fbem-27690	489	14	satisfactory	satisfactory	ADJ
fbem-27690	489	15	range	range	NOUN
fbem-27690	489	16	of	of	ADP
fbem-27690	489	17	perceived	perceive	VERB
fbem-27690	489	18	service	service	NOUN
fbem-27690	489	19	quality	quality	NOUN
fbem-27690	489	20	for	for	ADP
fbem-27690	489	21	dongguan	dongguan	PROPN
fbem-27690	489	22	terminal	terminal	PROPN
fbem-27690	489	23	logistics	logistics	PROPN
fbem-27690	489	24	,	,	PUNCT
fbem-27690	489	25	whit	whit	VERB
fbem-27690	489	26	the	the	DET
fbem-27690	489	27	highest	high	ADJ
fbem-27690	489	28	perceived	perceive	VERB
fbem-27690	489	29	score	score	NOUN
fbem-27690	489	30	for	for	ADP
fbem-27690	489	31	tangibility	tangibility	NOUN
fbem-27690	489	32	dimension	dimension	NOUN
fbem-27690	489	33	,	,	PUNCT
fbem-27690	489	34	and	and	CCONJ
fbem-27690	489	35	the	the	DET
fbem-27690	489	36	lowest	low	ADJ
fbem-27690	489	37	perceived	perceive	VERB
fbem-27690	489	38	score	score	NOUN
fbem-27690	489	39	is	be	AUX
fbem-27690	489	40	empathy	empathy	ADJ
fbem-27690	489	41	dimension	dimension	NOUN
fbem-27690	489	42	.	.	PUNCT
fbem-27690	490	1	perceived	perceive	VERB
fbem-27690	490	2	service	service	NOUN
fbem-27690	490	3	quality	quality	NOUN
fbem-27690	490	4	of	of	ADP
fbem-27690	490	5	customers	customer	NOUN
fbem-27690	490	6	choosing	choose	VERB
fbem-27690	490	7	post	post	NOUN
fbem-27690	490	8	office	office	NOUN
fbem-27690	490	9	was	be	AUX
fbem-27690	490	10	in	in	ADP
fbem-27690	490	11	the	the	DET
fbem-27690	490	12	range	range	NOUN
fbem-27690	490	13	of	of	ADP
fbem-27690	490	14	moderate	moderate	ADJ
fbem-27690	490	15	satisfaction	satisfaction	NOUN
fbem-27690	490	16	,	,	PUNCT
fbem-27690	490	17	and	and	CCONJ
fbem-27690	490	18	the	the	DET
fbem-27690	490	19	highest	high	ADJ
fbem-27690	490	20	perception	perception	NOUN
fbem-27690	490	21	score	score	NOUN
fbem-27690	490	22	for	for	ADP
fbem-27690	490	23	dongguan	dongguan	PROPN
fbem-27690	490	24	terminal	terminal	PROPN
fbem-27690	490	25	logistic	logistic	PROPN
fbem-27690	490	26	perceived	perceive	VERB
fbem-27690	490	27	service	service	NOUN
fbem-27690	490	28	quality	quality	NOUN
fbem-27690	490	29	was	be	AUX
fbem-27690	490	30	responsiveness	responsiveness	NOUN
fbem-27690	490	31	,	,	PUNCT
fbem-27690	490	32	and	and	CCONJ
fbem-27690	490	33	the	the	DET
fbem-27690	490	34	lowest	low	ADJ
fbem-27690	490	35	score	score	NOUN
fbem-27690	490	36	was	be	AUX
fbem-27690	490	37	empathy	empathy	ADJ
fbem-27690	490	38	dimension	dimension	NOUN
fbem-27690	490	39	.	.	PUNCT
fbem-27690	491	1	5.1.5	5.1.5	X
fbem-27690	491	2	.	.	PUNCT
fbem-27690	491	3	significant	significant	ADJ
fbem-27690	491	4	differences	difference	NOUN
fbem-27690	491	5	in	in	ADP
fbem-27690	491	6	the	the	DET
fbem-27690	491	7	responses	response	NOUN
fbem-27690	491	8	among	among	ADP
fbem-27690	491	9	the	the	DET
fbem-27690	491	10	three	three	NUM
fbem-27690	491	11	(	(	PUNCT
fbem-27690	491	12	3	3	NUM
fbem-27690	491	13	)	)	PUNCT
fbem-27690	491	14	groups	group	NOUN
fbem-27690	491	15	of	of	ADP
fbem-27690	491	16	respondents	respondent	NOUN
fbem-27690	491	17	on	on	ADP
fbem-27690	491	18	perceived	perceive	VERB
fbem-27690	491	19	service	service	NOUN
fbem-27690	491	20	quality	quality	NOUN
fbem-27690	491	21	in	in	ADP
fbem-27690	491	22	dongguan	dongguan	PROPN
fbem-27690	491	23	,	,	PUNCT
fbem-27690	491	24	china	china	PROPN
fbem-27690	491	25	according	accord	VERB
fbem-27690	491	26	to	to	ADP
fbem-27690	491	27	the	the	DET
fbem-27690	491	28	anova	anova	PROPN
fbem-27690	491	29	results	result	NOUN
fbem-27690	491	30	,	,	PUNCT
fbem-27690	491	31	there	there	PRON
fbem-27690	491	32	were	be	VERB
fbem-27690	491	33	significant	significant	ADJ
fbem-27690	491	34	differences	difference	NOUN
fbem-27690	491	35	in	in	ADP
fbem-27690	491	36	the	the	DET
fbem-27690	491	37	dongguan	dongguan	PROPN
fbem-27690	491	38	terminal	terminal	PROPN
fbem-27690	491	39	logistics	logistics	PROPN
fbem-27690	491	40	perceivedservice	perceivedservice	NOUN
fbem-27690	491	41	quality	quality	NOUN
fbem-27690	491	42	among	among	ADP
fbem-27690	491	43	the	the	DET
fbem-27690	491	44	three	three	NUM
fbem-27690	491	45	(	(	PUNCT
fbem-27690	491	46	3	3	NUM
fbem-27690	491	47	)	)	PUNCT
fbem-27690	491	48	groups	group	NOUN
fbem-27690	491	49	of	of	ADP
fbem-27690	491	50	respondents	respondent	NOUN
fbem-27690	491	51	for	for	ADP
fbem-27690	491	52	home	home	NOUN
fbem-27690	491	53	delivery	delivery	NOUN
fbem-27690	491	54	,	,	PUNCT
fbem-27690	491	55	self	self	NOUN
fbem-27690	491	56	-	-	PUNCT
fbem-27690	491	57	service	service	NOUN
fbem-27690	491	58	pick	pick	VERB
fbem-27690	491	59	up	up	ADP
fbem-27690	491	60	container	container	NOUN
fbem-27690	491	61	and	and	CCONJ
fbem-27690	491	62	post	post	NOUN
fbem-27690	491	63	office	office	NOUN
fbem-27690	491	64	.	.	PUNCT
fbem-27690	492	1	among	among	ADP
fbem-27690	492	2	them	they	PRON
fbem-27690	492	3	,	,	PUNCT
fbem-27690	492	4	the	the	DET
fbem-27690	492	5	difference	difference	NOUN
fbem-27690	492	6	in	in	ADP
fbem-27690	492	7	perceived	perceive	VERB
fbem-27690	492	8	service	service	NOUN
fbem-27690	492	9	level	level	NOUN
fbem-27690	492	10	between	between	ADP
fbem-27690	492	11	customers	customer	NOUN
fbem-27690	492	12	who	who	PRON
fbem-27690	492	13	chose	choose	VERB
fbem-27690	492	14	home	home	NOUN
fbem-27690	492	15	delivery	delivery	NOUN
fbem-27690	492	16	and	and	CCONJ
fbem-27690	492	17	those	those	PRON
fbem-27690	492	18	who	who	PRON
fbem-27690	492	19	chose	choose	VERB
fbem-27690	492	20	self	self	NOUN
fbem-27690	492	21	-	-	PUNCT
fbem-27690	492	22	service	service	NOUN
fbem-27690	492	23	pick	pick	NOUN
fbem-27690	492	24	up	up	ADP
fbem-27690	492	25	container	container	NOUN
fbem-27690	492	26	was	be	AUX
fbem-27690	492	27	not	not	PART
fbem-27690	492	28	significant	significant	ADJ
fbem-27690	492	29	,	,	PUNCT
fbem-27690	492	30	mainly	mainly	ADV
fbem-27690	492	31	due	due	ADP
fbem-27690	492	32	to	to	ADP
fbem-27690	492	33	the	the	DET
fbem-27690	492	34	convenience	convenience	NOUN
fbem-27690	492	35	of	of	ADP
fbem-27690	492	36	home	home	NOUN
fbem-27690	492	37	delivery	delivery	NOUN
fbem-27690	492	38	and	and	CCONJ
fbem-27690	492	39	the	the	DET
fbem-27690	492	40	freedom	freedom	NOUN
fbem-27690	492	41	of	of	ADP
fbem-27690	492	42	pick	pick	NOUN
fbem-27690	492	43	-	-	PUNCT
fbem-27690	492	44	up	up	ADP
fbem-27690	492	45	time	time	NOUN
fbem-27690	492	46	at	at	ADP
fbem-27690	492	47	the	the	DET
fbem-27690	492	48	courier	courier	NOUN
fbem-27690	492	49	cabinet	cabinet	NOUN
fbem-27690	492	50	(	(	PUNCT
fbem-27690	492	51	huo	huo	NOUN
fbem-27690	492	52	,	,	PUNCT
fbem-27690	492	53	2019	2019	NUM
fbem-27690	492	54	)	)	PUNCT
fbem-27690	492	55	.	.	PUNCT
fbem-27690	493	1	however	however	ADV
fbem-27690	493	2	,	,	PUNCT
fbem-27690	493	3	there	there	PRON
fbem-27690	493	4	was	be	VERB
fbem-27690	493	5	a	a	DET
fbem-27690	493	6	significant	significant	ADJ
fbem-27690	493	7	difference	difference	NOUN
fbem-27690	493	8	between	between	ADP
fbem-27690	493	9	these	these	DET
fbem-27690	493	10	two	two	NUM
fbem-27690	493	11	pick	pick	VERB
fbem-27690	493	12	up	up	ADP
fbem-27690	493	13	methods	method	NOUN
fbem-27690	493	14	(	(	PUNCT
fbem-27690	493	15	home	home	NOUN
fbem-27690	493	16	delivery	delivery	NOUN
fbem-27690	493	17	and	and	CCONJ
fbem-27690	493	18	self	self	NOUN
fbem-27690	493	19	-	-	PUNCT
fbem-27690	493	20	service	service	NOUN
fbem-27690	493	21	pick	pick	VERB
fbem-27690	493	22	up	up	ADP
fbem-27690	493	23	container	container	NOUN
fbem-27690	493	24	)	)	PUNCT
fbem-27690	493	25	and	and	CCONJ
fbem-27690	493	26	the	the	DET
fbem-27690	493	27	perceived	perceive	VERB
fbem-27690	493	28	service	service	NOUN
fbem-27690	493	29	level	level	NOUN
fbem-27690	493	30	of	of	ADP
fbem-27690	493	31	customers	customer	NOUN
fbem-27690	493	32	who	who	PRON
fbem-27690	493	33	chose	choose	VERB
fbem-27690	493	34	post	post	NOUN
fbem-27690	493	35	office	office	NOUN
fbem-27690	493	36	pickup	pickup	NOUN
fbem-27690	493	37	.	.	PUNCT
fbem-27690	494	1	the	the	DET
fbem-27690	494	2	perceived	perceive	VERB
fbem-27690	494	3	service	service	NOUN
fbem-27690	494	4	level	level	NOUN
fbem-27690	494	5	of	of	ADP
fbem-27690	494	6	postoffice	postoffice	PROPN
fbem-27690	494	7	pick	pick	VERB
fbem-27690	494	8	-	-	PUNCT
fbem-27690	494	9	up	up	ADP
fbem-27690	494	10	customers	customer	NOUN
fbem-27690	494	11	was	be	AUX
fbem-27690	494	12	lower	low	ADJ
fbem-27690	494	13	than	than	ADP
fbem-27690	494	14	the	the	DET
fbem-27690	494	15	perceived	perceive	VERB
fbem-27690	494	16	service	service	NOUN
fbem-27690	494	17	level	level	NOUN
fbem-27690	494	18	of	of	ADP
fbem-27690	494	19	home	home	NOUN
fbem-27690	494	20	delivery	delivery	NOUN
fbem-27690	494	21	and	and	CCONJ
fbem-27690	494	22	self	self	NOUN
fbem-27690	494	23	-	-	PUNCT
fbem-27690	494	24	service	service	NOUN
fbem-27690	494	25	pick	pick	VERB
fbem-27690	494	26	up	up	ADP
fbem-27690	494	27	container	container	NOUN
fbem-27690	494	28	pick	pick	NOUN
fbem-27690	494	29	up	up	ADP
fbem-27690	494	30	customers	customer	NOUN
fbem-27690	494	31	.	.	PUNCT
fbem-27690	495	1	customers	customer	NOUN
fbem-27690	495	2	choosing	choose	VERB
fbem-27690	495	3	different	different	ADJ
fbem-27690	495	4	pick	pick	VERB
fbem-27690	495	5	-	-	PUNCT
fbem-27690	495	6	up	up	ADP
fbem-27690	495	7	methods	method	NOUN
fbem-27690	495	8	had	have	VERB
fbem-27690	495	9	different	different	ADJ
fbem-27690	495	10	points	point	NOUN
fbem-27690	495	11	of	of	ADP
fbem-27690	495	12	dissatisfaction	dissatisfaction	NOUN
fbem-27690	495	13	in	in	ADP
fbem-27690	495	14	perceived	perceive	VERB
fbem-27690	495	15	service	service	NOUN
fbem-27690	495	16	.	.	PUNCT
fbem-27690	496	1	customers	customer	NOUN
fbem-27690	496	2	who	who	PRON
fbem-27690	496	3	chose	choose	VERB
fbem-27690	496	4	home	home	NOUN
fbem-27690	496	5	delivery	delivery	NOUN
fbem-27690	496	6	had	have	VERB
fbem-27690	496	7	the	the	DET
fbem-27690	496	8	highest	high	ADJ
fbem-27690	496	9	level	level	NOUN
fbem-27690	496	10	of	of	ADP
fbem-27690	496	11	perceived	perceive	VERB
fbem-27690	496	12	service	service	NOUN
fbem-27690	496	13	.	.	PUNCT
fbem-27690	497	1	in	in	ADP
fbem-27690	497	2	the	the	DET
fbem-27690	497	3	tangibility	tangibility	NOUN
fbem-27690	497	4	dimension	dimension	NOUN
fbem-27690	497	5	,	,	PUNCT
fbem-27690	497	6	customers	customer	NOUN
fbem-27690	497	7	were	be	AUX
fbem-27690	497	8	dissatisfied	dissatisfied	ADJ
fbem-27690	497	9	with	with	ADP
fbem-27690	497	10	the	the	DET
fbem-27690	497	11	availability	availability	NOUN
fbem-27690	497	12	of	of	ADP
fbem-27690	497	13	facilities	facility	NOUN
fbem-27690	497	14	and	and	CCONJ
fbem-27690	497	15	equipment	equipment	NOUN
fbem-27690	497	16	.	.	PUNCT
fbem-27690	498	1	in	in	ADP
fbem-27690	498	2	the	the	DET
fbem-27690	498	3	reliability	reliability	NOUN
fbem-27690	498	4	dimension	dimension	NOUN
fbem-27690	498	5	,	,	PUNCT
fbem-27690	498	6	customers	customer	NOUN
fbem-27690	498	7	were	be	AUX
fbem-27690	498	8	dissatisfied	dissatisfied	ADJ
fbem-27690	498	9	in	in	ADP
fbem-27690	498	10	the	the	DET
fbem-27690	498	11	timely	timely	ADJ
fbem-27690	498	12	delivery	delivery	NOUN
fbem-27690	498	13	of	of	ADP
fbem-27690	498	14	goods	good	NOUN
fbem-27690	498	15	,	,	PUNCT
fbem-27690	498	16	especially	especially	ADV
fbem-27690	498	17	in	in	ADP
fbem-27690	498	18	the	the	DET
fbem-27690	498	19	delivery	delivery	NOUN
fbem-27690	498	20	of	of	ADP
fbem-27690	498	21	goods	good	NOUN
fbem-27690	498	22	on	on	ADP
fbem-27690	498	23	holidays	holiday	NOUN
fbem-27690	498	24	(	(	PUNCT
fbem-27690	498	25	jamkhaneh	jamkhaneh	NOUN
fbem-27690	498	26	et	et	PROPN
fbem-27690	498	27	al	al	PROPN
fbem-27690	498	28	.	.	PROPN
fbem-27690	498	29	,	,	PUNCT
fbem-27690	498	30	2022	2022	NUM
fbem-27690	498	31	)	)	PUNCT
fbem-27690	498	32	.	.	PUNCT
fbem-27690	499	1	in	in	ADP
fbem-27690	499	2	the	the	DET
fbem-27690	499	3	responsiveness	responsiveness	NOUN
fbem-27690	499	4	dimension	dimension	NOUN
fbem-27690	499	5	,	,	PUNCT
fbem-27690	499	6	customers	customer	NOUN
fbem-27690	499	7	were	be	AUX
fbem-27690	499	8	least	least	ADV
fbem-27690	499	9	satisfied	satisfied	ADJ
fbem-27690	499	10	with	with	ADP
fbem-27690	499	11	the	the	DET
fbem-27690	499	12	efficient	efficient	ADJ
fbem-27690	499	13	operation	operation	NOUN
fbem-27690	499	14	of	of	ADP
fbem-27690	499	15	the	the	DET
fbem-27690	499	16	service	service	NOUN
fbem-27690	499	17	and	and	CCONJ
fbem-27690	499	18	waiting	waiting	NOUN
fbem-27690	499	19	time	time	NOUN
fbem-27690	499	20	.	.	PUNCT
fbem-27690	500	1	in	in	ADP
fbem-27690	500	2	the	the	DET
fbem-27690	500	3	assurance	assurance	NOUN
fbem-27690	500	4	dimension	dimension	NOUN
fbem-27690	500	5	,	,	PUNCT
fbem-27690	500	6	customers	customer	NOUN
fbem-27690	500	7	were	be	AUX
fbem-27690	500	8	not	not	PART
fbem-27690	500	9	satisfied	satisfied	ADJ
fbem-27690	500	10	enough	enough	ADV
fbem-27690	500	11	with	with	ADP
fbem-27690	500	12	the	the	DET
fbem-27690	500	13	cost	cost	NOUN
fbem-27690	500	14	of	of	ADP
fbem-27690	500	15	delivery	delivery	NOUN
fbem-27690	500	16	and	and	CCONJ
fbem-27690	500	17	the	the	DET
fbem-27690	500	18	transparency	transparency	NOUN
fbem-27690	500	19	of	of	ADP
fbem-27690	500	20	the	the	DET
fbem-27690	500	21	cost	cost	NOUN
fbem-27690	500	22	.	.	PUNCT
fbem-27690	501	1	in	in	ADP
fbem-27690	501	2	the	the	DET
fbem-27690	501	3	empathy	empathy	ADJ
fbem-27690	501	4	dimension	dimension	NOUN
fbem-27690	501	5	,	,	PUNCT
fbem-27690	501	6	customers	customer	NOUN
fbem-27690	501	7	were	be	AUX
fbem-27690	501	8	not	not	PART
fbem-27690	501	9	satisfied	satisfied	ADJ
fbem-27690	501	10	enough	enough	ADV
fbem-27690	501	11	with	with	ADP
fbem-27690	501	12	the	the	DET
fbem-27690	501	13	business	business	NOUN
fbem-27690	501	14	hours	hour	NOUN
fbem-27690	501	15	.	.	PUNCT
fbem-27690	502	1	customers	customer	NOUN
fbem-27690	502	2	who	who	PRON
fbem-27690	502	3	chose	choose	VERB
fbem-27690	502	4	self	self	NOUN
fbem-27690	502	5	-	-	PUNCT
fbem-27690	502	6	service	service	NOUN
fbem-27690	502	7	pick	pick	VERB
fbem-27690	502	8	up	up	ADP
fbem-27690	502	9	containers	container	NOUN
fbem-27690	502	10	perceived	perceive	VERB
fbem-27690	502	11	the	the	DET
fbem-27690	502	12	next	next	ADJ
fbem-27690	502	13	highest	high	ADJ
fbem-27690	502	14	level	level	NOUN
fbem-27690	502	15	of	of	ADP
fbem-27690	502	16	service	service	NOUN
fbem-27690	502	17	.	.	PUNCT
fbem-27690	503	1	in	in	ADP
fbem-27690	503	2	the	the	DET
fbem-27690	503	3	tangibility	tangibility	NOUN
fbem-27690	503	4	dimension	dimension	NOUN
fbem-27690	503	5	,	,	PUNCT
fbem-27690	503	6	customers	customer	NOUN
fbem-27690	503	7	were	be	AUX
fbem-27690	503	8	dissatisfied	dissatisfied	ADJ
fbem-27690	503	9	with	with	ADP
fbem-27690	503	10	the	the	DET
fbem-27690	503	11	distribution	distribution	NOUN
fbem-27690	503	12	of	of	ADP
fbem-27690	503	13	outlets	outlet	NOUN
fbem-27690	503	14	.	.	PUNCT
fbem-27690	504	1	in	in	ADP
fbem-27690	504	2	the	the	DET
fbem-27690	504	3	reliability	reliability	NOUN
fbem-27690	504	4	dimension	dimension	NOUN
fbem-27690	504	5	,	,	PUNCT
fbem-27690	504	6	customers	customer	NOUN
fbem-27690	504	7	were	be	AUX
fbem-27690	504	8	dissatisfied	dissatisfied	ADJ
fbem-27690	504	9	with	with	ADP
fbem-27690	504	10	the	the	DET
fbem-27690	504	11	tracking	tracking	NOUN
fbem-27690	504	12	of	of	ADP
fbem-27690	504	13	logistics	logistic	NOUN
fbem-27690	504	14	information	information	NOUN
fbem-27690	504	15	.	.	PUNCT
fbem-27690	505	1	in	in	ADP
fbem-27690	505	2	the	the	DET
fbem-27690	505	3	responsiveness	responsiveness	NOUN
fbem-27690	505	4	dimension	dimension	NOUN
fbem-27690	505	5	,	,	PUNCT
fbem-27690	505	6	customers	customer	NOUN
fbem-27690	505	7	were	be	AUX
fbem-27690	505	8	least	least	ADV
fbem-27690	505	9	satisfied	satisfied	ADJ
fbem-27690	505	10	with	with	ADP
fbem-27690	505	11	the	the	DET
fbem-27690	505	12	efficient	efficient	ADJ
fbem-27690	505	13	operation	operation	NOUN
fbem-27690	505	14	of	of	ADP
fbem-27690	505	15	the	the	DET
fbem-27690	505	16	service	service	NOUN
fbem-27690	505	17	and	and	CCONJ
fbem-27690	505	18	waiting	waiting	NOUN
fbem-27690	505	19	time	time	NOUN
fbem-27690	505	20	.	.	PUNCT
fbem-27690	506	1	in	in	ADP
fbem-27690	506	2	the	the	DET
fbem-27690	506	3	assurance	assurance	NOUN
fbem-27690	506	4	dimension	dimension	NOUN
fbem-27690	506	5	,	,	PUNCT
fbem-27690	506	6	customers	customer	NOUN
fbem-27690	506	7	thought	think	VERB
fbem-27690	506	8	that	that	SCONJ
fbem-27690	506	9	privacy	privacy	NOUN
fbem-27690	506	10	was	be	AUX
fbem-27690	506	11	not	not	PART
fbem-27690	506	12	well	well	ADV
fbem-27690	506	13	protected	protect	VERB
fbem-27690	506	14	.	.	PUNCT
fbem-27690	507	1	in	in	ADP
fbem-27690	507	2	the	the	DET
fbem-27690	507	3	empathy	empathy	ADJ
fbem-27690	507	4	dimension	dimension	NOUN
fbem-27690	507	5	,	,	PUNCT
fbem-27690	507	6	customers	customer	NOUN
fbem-27690	507	7	perceived	perceive	VERB
fbem-27690	507	8	that	that	SCONJ
fbem-27690	507	9	the	the	DET
fbem-27690	507	10	operation	operation	NOUN
fbem-27690	507	11	of	of	ADP
fbem-27690	507	12	pick	pick	NOUN
fbem-27690	507	13	-	-	PUNCT
fbem-27690	507	14	up	up	NOUN
fbem-27690	507	15	was	be	AUX
fbem-27690	507	16	not	not	PART
fbem-27690	507	17	efficient	efficient	ADJ
fbem-27690	507	18	and	and	CCONJ
fbem-27690	507	19	humanized	humanize	VERB
fbem-27690	507	20	enough	enough	ADV
fbem-27690	507	21	.	.	PUNCT
fbem-27690	508	1	customers	customer	NOUN
fbem-27690	508	2	who	who	PRON
fbem-27690	508	3	chose	choose	VERB
fbem-27690	508	4	post	post	NOUN
fbem-27690	508	5	office	office	NOUN
fbem-27690	508	6	perceived	perceive	VERB
fbem-27690	508	7	the	the	DET
fbem-27690	508	8	lowest	low	ADJ
fbem-27690	508	9	level	level	NOUN
fbem-27690	508	10	of	of	ADP
fbem-27690	508	11	service	service	NOUN
fbem-27690	508	12	.	.	PUNCT
fbem-27690	509	1	in	in	ADP
fbem-27690	509	2	the	the	DET
fbem-27690	509	3	tangible	tangible	ADJ
fbem-27690	509	4	dimension	dimension	NOUN
fbem-27690	509	5	,	,	PUNCT
fbem-27690	509	6	customers	customer	NOUN
fbem-27690	509	7	were	be	AUX
fbem-27690	509	8	also	also	ADV
fbem-27690	509	9	dissatisfied	dissatisfied	ADJ
fbem-27690	509	10	with	with	ADP
fbem-27690	509	11	the	the	DET
fbem-27690	509	12	availability	availability	NOUN
fbem-27690	509	13	and	and	CCONJ
fbem-27690	509	14	efficiency	efficiency	NOUN
fbem-27690	509	15	of	of	ADP
fbem-27690	509	16	equipment	equipment	NOUN
fbem-27690	509	17	and	and	CCONJ
fbem-27690	509	18	facilities	facility	NOUN
fbem-27690	509	19	.	.	PUNCT
fbem-27690	510	1	in	in	ADP
fbem-27690	510	2	the	the	DET
fbem-27690	510	3	reliability	reliability	NOUN
fbem-27690	510	4	dimension	dimension	NOUN
fbem-27690	510	5	,	,	PUNCT
fbem-27690	510	6	customers	customer	NOUN
fbem-27690	510	7	were	be	AUX
fbem-27690	510	8	dissatisfied	dissatisfied	ADJ
fbem-27690	510	9	with	with	ADP
fbem-27690	510	10	the	the	DET
fbem-27690	510	11	communication	communication	NOUN
fbem-27690	510	12	attitude	attitude	NOUN
fbem-27690	510	13	of	of	ADP
fbem-27690	510	14	the	the	DET
fbem-27690	510	15	courier	courier	NOUN
fbem-27690	510	16	company	company	NOUN
fbem-27690	510	17	after	after	ADP
fbem-27690	510	18	the	the	DET
fbem-27690	510	19	loss	loss	NOUN
fbem-27690	510	20	of	of	ADP
fbem-27690	510	21	goods	good	NOUN
fbem-27690	510	22	.	.	PUNCT
fbem-27690	511	1	in	in	ADP
fbem-27690	511	2	the	the	DET
fbem-27690	511	3	responsiveness	responsiveness	NOUN
fbem-27690	511	4	dimension	dimension	NOUN
fbem-27690	511	5	,	,	PUNCT
fbem-27690	511	6	customers	customer	NOUN
fbem-27690	511	7	felt	feel	VERB
fbem-27690	511	8	that	that	SCONJ
fbem-27690	511	9	the	the	DET
fbem-27690	511	10	process	process	NOUN
fbem-27690	511	11	of	of	ADP
fbem-27690	511	12	handling	handle	VERB
fbem-27690	511	13	returns	return	NOUN
fbem-27690	511	14	was	be	AUX
fbem-27690	511	15	not	not	PART
fbem-27690	511	16	managed	manage	VERB
fbem-27690	511	17	quickly	quickly	ADV
fbem-27690	511	18	and	and	CCONJ
fbem-27690	511	19	efficiently	efficiently	ADV
fbem-27690	511	20	.	.	PUNCT
fbem-27690	512	1	in	in	ADP
fbem-27690	512	2	the	the	DET
fbem-27690	512	3	assurance	assurance	NOUN
fbem-27690	512	4	dimension	dimension	NOUN
fbem-27690	512	5	,	,	PUNCT
fbem-27690	512	6	customers	customer	NOUN
fbem-27690	512	7	felt	feel	VERB
fbem-27690	512	8	that	that	SCONJ
fbem-27690	512	9	the	the	DET
fbem-27690	512	10	payment	payment	NOUN
fbem-27690	512	11	method	method	NOUN
fbem-27690	512	12	was	be	AUX
fbem-27690	512	13	not	not	PART
fbem-27690	512	14	secure	secure	ADJ
fbem-27690	512	15	enough	enough	ADV
fbem-27690	512	16	.	.	PUNCT
fbem-27690	513	1	in	in	ADP
fbem-27690	513	2	the	the	DET
fbem-27690	513	3	empathy	empathy	ADJ
fbem-27690	513	4	dimension	dimension	NOUN
fbem-27690	513	5	,	,	PUNCT
fbem-27690	513	6	customers	customer	NOUN
fbem-27690	513	7	believe	believe	VERB
fbem-27690	513	8	that	that	SCONJ
fbem-27690	513	9	the	the	DET
fbem-27690	513	10	pick	pick	VERB
fbem-27690	513	11	-	-	PUNCT
fbem-27690	513	12	up	up	ADP
fbem-27690	513	13	operation	operation	NOUN
fbem-27690	513	14	was	be	AUX
fbem-27690	513	15	not	not	PART
fbem-27690	513	16	efficient	efficient	ADJ
fbem-27690	513	17	and	and	CCONJ
fbem-27690	513	18	humanized	humanize	VERB
fbem-27690	513	19	enough	enough	ADV
fbem-27690	513	20	.	.	PUNCT
fbem-27690	514	1	5.1.6	5.1.6	X
fbem-27690	514	2	.	.	X
fbem-27690	514	3	correlation	correlation	NOUN
fbem-27690	514	4	between	between	ADP
fbem-27690	514	5	dongguan	dongguan	PROPN
fbem-27690	514	6	expected	expect	VERB
fbem-27690	514	7	service	service	NOUN
fbem-27690	514	8	quality	quality	NOUN
fbem-27690	514	9	and	and	CCONJ
fbem-27690	514	10	perceived	perceive	VERB
fbem-27690	514	11	-	-	PUNCT
fbem-27690	514	12	service	service	NOUN
fbem-27690	514	13	quality	quality	NOUN
fbem-27690	514	14	the	the	DET
fbem-27690	514	15	pearson	pearson	PROPN
fbem-27690	514	16	correlation	correlation	NOUN
fbem-27690	514	17	coefficient	coefficient	NOUN
fbem-27690	514	18	was	be	AUX
fbem-27690	514	19	used	use	VERB
fbem-27690	514	20	to	to	PART
fbem-27690	514	21	analyze	analyze	VERB
fbem-27690	514	22	the	the	DET
fbem-27690	514	23	dongguan	dongguan	PROPN
fbem-27690	514	24	terminal	terminal	PROPN
fbem-27690	514	25	logistics	logistics	PROPN
fbem-27690	514	26	’	'	PUNCT
fbem-27690	514	27	expected	expect	VERB
fbem-27690	514	28	service	service	NOUN
fbem-27690	514	29	quality	quality	NOUN
fbem-27690	514	30	and	and	CCONJ
fbem-27690	514	31	perceived	perceive	VERB
fbem-27690	514	32	service	service	NOUN
fbem-27690	514	33	quality	quality	NOUN
fbem-27690	514	34	,	,	PUNCT
fbem-27690	514	35	and	and	CCONJ
fbem-27690	514	36	the	the	DET
fbem-27690	514	37	findings	finding	NOUN
fbem-27690	514	38	indicated	indicate	VERB
fbem-27690	514	39	that	that	SCONJ
fbem-27690	514	40	:	:	PUNCT
fbem-27690	514	41	the	the	DET
fbem-27690	514	42	dongguan	dongguan	PROPN
fbem-27690	514	43	terminal	terminal	PROPN
fbem-27690	514	44	logistics	logistics	PROPN
fbem-27690	514	45	’	'	PUNCT
fbem-27690	514	46	expected	expect	VERB
fbem-27690	514	47	-	-	PUNCT
fbem-27690	514	48	perceived	perceive	VERB
fbem-27690	514	49	service	service	NOUN
fbem-27690	514	50	quality	quality	NOUN
fbem-27690	514	51	were	be	AUX
fbem-27690	514	52	generally	generally	ADV
fbem-27690	514	53	not	not	PART
fbem-27690	514	54	correlated	correlate	VERB
fbem-27690	514	55	,	,	PUNCT
fbem-27690	514	56	but	but	CCONJ
fbem-27690	514	57	there	there	PRON
fbem-27690	514	58	was	be	VERB
fbem-27690	514	59	a	a	DET
fbem-27690	514	60	gap	gap	NOUN
fbem-27690	514	61	between	between	ADP
fbem-27690	514	62	them	they	PRON
fbem-27690	514	63	,	,	PUNCT
fbem-27690	514	64	and	and	CCONJ
fbem-27690	514	65	the	the	DET
fbem-27690	514	66	empathy	empathy	ADJ
fbem-27690	514	67	dimension	dimension	NOUN
fbem-27690	514	68	was	be	AUX
fbem-27690	514	69	the	the	DET
fbem-27690	514	70	highest	high	ADJ
fbem-27690	514	71	in	in	ADP
fbem-27690	514	72	the	the	DET
fbem-27690	514	73	expected	expect	VERB
fbem-27690	514	74	-	-	PUNCT
fbem-27690	514	75	service	service	NOUN
fbem-27690	514	76	quality	quality	NOUN
fbem-27690	514	77	and	and	CCONJ
fbem-27690	514	78	the	the	DET
fbem-27690	514	79	lowest	low	ADJ
fbem-27690	514	80	in	in	ADP
fbem-27690	514	81	the	the	DET
fbem-27690	514	82	perceivedservice	perceivedservice	NOUN
fbem-27690	514	83	quality	quality	NOUN
fbem-27690	514	84	.	.	PUNCT
fbem-27690	515	1	the	the	DET
fbem-27690	515	2	main	main	ADJ
fbem-27690	515	3	reasons	reason	NOUN
fbem-27690	515	4	were	be	AUX
fbem-27690	515	5	as	as	SCONJ
fbem-27690	515	6	follows	follow	VERB
fbem-27690	515	7	:	:	PUNCT
fbem-27690	515	8	the	the	DET
fbem-27690	515	9	complexity	complexity	NOUN
fbem-27690	515	10	of	of	ADP
fbem-27690	515	11	the	the	DET
fbem-27690	515	12	terminal	terminal	ADJ
fbem-27690	515	13	logistic	logistic	ADJ
fbem-27690	515	14	industry	industry	NOUN
fbem-27690	515	15	(	(	PUNCT
fbem-27690	515	16	yingfei	yingfei	NOUN
fbem-27690	515	17	et	et	PROPN
fbem-27690	515	18	.	.	PUNCT
fbem-27690	516	1	al	al	PROPN
fbem-27690	516	2	.	.	PROPN
fbem-27690	516	3	,	,	PUNCT
fbem-27690	516	4	2022	2022	NUM
fbem-27690	516	5	)	)	PUNCT
fbem-27690	516	6	,	,	PUNCT
fbem-27690	516	7	the	the	DET
fbem-27690	516	8	differences	difference	NOUN
fbem-27690	516	9	in	in	ADP
fbem-27690	516	10	customers	customer	NOUN
fbem-27690	516	11	'	'	PART
fbem-27690	516	12	needs	need	NOUN
fbem-27690	516	13	,	,	PUNCT
fbem-27690	516	14	the	the	DET
fbem-27690	516	15	mismatch	mismatch	NOUN
fbem-27690	516	16	between	between	ADP
fbem-27690	516	17	customers	customer	NOUN
fbem-27690	516	18	'	'	PART
fbem-27690	516	19	expectations	expectation	NOUN
fbem-27690	516	20	and	and	CCONJ
fbem-27690	516	21	perceptions	perception	NOUN
fbem-27690	516	22	,	,	PUNCT
fbem-27690	516	23	and	and	CCONJ
fbem-27690	516	24	the	the	DET
fbem-27690	516	25	incongruence	incongruence	NOUN
fbem-27690	516	26	between	between	ADP
fbem-27690	516	27	the	the	DET
fbem-27690	516	28	dimensions	dimension	NOUN
fbem-27690	516	29	that	that	PRON
fbem-27690	516	30	customers	customer	NOUN
fbem-27690	516	31	were	be	AUX
fbem-27690	516	32	concerned	concern	VERB
fbem-27690	516	33	about	about	ADP
fbem-27690	516	34	and	and	CCONJ
fbem-27690	516	35	the	the	DET
fbem-27690	516	36	dimensions	dimension	NOUN
fbem-27690	516	37	that	that	PRON
fbem-27690	516	38	companies	company	NOUN
fbem-27690	516	39	were	be	AUX
fbem-27690	516	40	concerned	concern	VERB
fbem-27690	516	41	about	about	ADP
fbem-27690	516	42	in	in	ADP
fbem-27690	516	43	terms	term	NOUN
fbem-27690	516	44	of	of	ADP
fbem-27690	516	45	their	their	PRON
fbem-27690	516	46	services	service	NOUN
fbem-27690	516	47	.	.	PUNCT
fbem-27690	517	1	5.1.7	5.1.7	X
fbem-27690	517	2	.	.	PUNCT
fbem-27690	518	1	a	a	DET
fbem-27690	518	2	proposed	propose	VERB
fbem-27690	518	3	model	model	NOUN
fbem-27690	518	4	for	for	ADP
fbem-27690	518	5	dongguan	dongguan	PROPN
fbem-27690	518	6	terminal	terminal	PROPN
fbem-27690	518	7	logistics	logistics	PROPN
fbem-27690	518	8	service	service	NOUN
fbem-27690	518	9	quality	quality	NOUN
fbem-27690	518	10	considering	consider	VERB
fbem-27690	518	11	the	the	DET
fbem-27690	518	12	findings	finding	NOUN
fbem-27690	518	13	of	of	ADP
fbem-27690	518	14	the	the	DET
fbem-27690	518	15	analysis	analysis	NOUN
fbem-27690	518	16	,	,	PUNCT
fbem-27690	518	17	the	the	DET
fbem-27690	518	18	dongguan	dongguan	PROPN
fbem-27690	518	19	terminal	terminal	PROPN
fbem-27690	518	20	logistics	logistics	PROPN
fbem-27690	518	21	service	service	PROPN
fbem-27690	518	22	quality	quality	NOUN
fbem-27690	518	23	model	model	NOUN
fbem-27690	518	24	was	be	AUX
fbem-27690	518	25	constructed	construct	VERB
fbem-27690	518	26	as	as	SCONJ
fbem-27690	518	27	shown	show	VERB
fbem-27690	518	28	in	in	ADP
fbem-27690	518	29	figure	figure	NOUN
fbem-27690	518	30	2	2	NUM
fbem-27690	518	31	,	,	PUNCT
fbem-27690	518	32	which	which	PRON
fbem-27690	518	33	analyzed	analyze	VERB
fbem-27690	518	34	the	the	DET
fbem-27690	518	35	expected	expect	VERB
fbem-27690	518	36	-	-	PUNCT
fbem-27690	518	37	perceived	perceive	VERB
fbem-27690	518	38	service	service	NOUN
fbem-27690	518	39	quality	quality	NOUN
fbem-27690	518	40	of	of	ADP
fbem-27690	518	41	dongguan	dongguan	PROPN
fbem-27690	518	42	terminal	terminal	PROPN
fbem-27690	518	43	logistics	logistic	NOUN
fbem-27690	518	44	through	through	ADP
fbem-27690	518	45	three	three	NUM
fbem-27690	518	46	groups	group	NOUN
fbem-27690	518	47	of	of	ADP
fbem-27690	518	48	interviewees	interviewee	NOUN
fbem-27690	518	49	from	from	ADP
fbem-27690	518	50	five	five	NUM
fbem-27690	518	51	dimensions	dimension	NOUN
fbem-27690	518	52	(	(	PUNCT
fbem-27690	518	53	tangibility	tangibility	NOUN
fbem-27690	518	54	,	,	PUNCT
fbem-27690	518	55	324	324	NUM
fbem-27690	518	56	reliability	reliability	NOUN
fbem-27690	518	57	,	,	PUNCT
fbem-27690	518	58	responsiveness	responsiveness	NOUN
fbem-27690	518	59	,	,	PUNCT
fbem-27690	518	60	empathy	empathy	NOUN
fbem-27690	518	61	and	and	CCONJ
fbem-27690	518	62	assurance	assurance	NOUN
fbem-27690	518	63	)	)	PUNCT
fbem-27690	518	64	,	,	PUNCT
fbem-27690	518	65	and	and	CCONJ
fbem-27690	518	66	it	it	PRON
fbem-27690	518	67	found	find	VERB
fbem-27690	518	68	out	out	ADP
fbem-27690	518	69	that	that	SCONJ
fbem-27690	518	70	the	the	DET
fbem-27690	518	71	dongguan	dongguan	PROPN
fbem-27690	518	72	terminal	terminal	PROPN
fbem-27690	518	73	logistics	logistic	NOUN
fbem-27690	518	74	perceived	perceive	VERB
fbem-27690	518	75	value	value	NOUN
fbem-27690	518	76	was	be	AUX
fbem-27690	518	77	smaller	small	ADJ
fbem-27690	518	78	than	than	ADP
fbem-27690	518	79	the	the	DET
fbem-27690	518	80	expected	expect	VERB
fbem-27690	518	81	value	value	NOUN
fbem-27690	518	82	.	.	PUNCT
fbem-27690	519	1	it	it	PRON
fbem-27690	519	2	suggested	suggest	VERB
fbem-27690	519	3	that	that	SCONJ
fbem-27690	519	4	there	there	PRON
fbem-27690	519	5	were	be	VERB
fbem-27690	519	6	gaps	gap	NOUN
fbem-27690	519	7	in	in	ADP
fbem-27690	519	8	the	the	DET
fbem-27690	519	9	dongguan	dongguan	PROPN
fbem-27690	519	10	terminal	terminal	PROPN
fbem-27690	519	11	logistics	logistics	PROPN
fbem-27690	519	12	’	'	PUNCT
fbem-27690	519	13	service	service	NOUN
fbem-27690	519	14	quality	quality	NOUN
fbem-27690	519	15	and	and	CCONJ
fbem-27690	519	16	that	that	SCONJ
fbem-27690	519	17	they	they	PRON
fbem-27690	519	18	need	need	VERB
fbem-27690	519	19	to	to	PART
fbem-27690	519	20	be	be	AUX
fbem-27690	519	21	improved	improve	VERB
fbem-27690	519	22	.	.	PUNCT
fbem-27690	520	1	from	from	ADP
fbem-27690	520	2	the	the	DET
fbem-27690	520	3	model	model	NOUN
fbem-27690	520	4	,	,	PUNCT
fbem-27690	520	5	it	it	PRON
fbem-27690	520	6	was	be	AUX
fbem-27690	520	7	evident	evident	ADJ
fbem-27690	520	8	that	that	SCONJ
fbem-27690	520	9	the	the	DET
fbem-27690	520	10	biggest	big	ADJ
fbem-27690	520	11	disparity	disparity	NOUN
fbem-27690	520	12	exists	exist	VERB
fbem-27690	520	13	in	in	ADP
fbem-27690	520	14	the	the	DET
fbem-27690	520	15	empathy	empathy	ADJ
fbem-27690	520	16	dimension	dimension	NOUN
fbem-27690	520	17	,	,	PUNCT
fbem-27690	520	18	followed	follow	VERB
fbem-27690	520	19	by	by	ADP
fbem-27690	520	20	the	the	DET
fbem-27690	520	21	assurance	assurance	NOUN
fbem-27690	520	22	dimension	dimension	NOUN
fbem-27690	520	23	,	,	PUNCT
fbem-27690	520	24	reliability	reliability	NOUN
fbem-27690	520	25	dimension	dimension	NOUN
fbem-27690	520	26	,	,	PUNCT
fbem-27690	520	27	responsiveness	responsiveness	NOUN
fbem-27690	520	28	dimension	dimension	NOUN
fbem-27690	520	29	,	,	PUNCT
fbem-27690	520	30	and	and	CCONJ
fbem-27690	520	31	finally	finally	ADV
fbem-27690	520	32	tangibility	tangibility	NOUN
fbem-27690	520	33	dimension	dimension	NOUN
fbem-27690	520	34	.	.	PUNCT
fbem-27690	521	1	this	this	PRON
fbem-27690	521	2	means	mean	VERB
fbem-27690	521	3	that	that	SCONJ
fbem-27690	521	4	the	the	DET
fbem-27690	521	5	greater	great	ADJ
fbem-27690	521	6	disparity	disparity	NOUN
fbem-27690	521	7	between	between	ADP
fbem-27690	521	8	expected	expect	VERB
fbem-27690	521	9	-	-	PUNCT
fbem-27690	521	10	perceived	perceive	VERB
fbem-27690	521	11	service	service	NOUN
fbem-27690	521	12	quality	quality	NOUN
fbem-27690	521	13	,	,	PUNCT
fbem-27690	521	14	the	the	PRON
fbem-27690	521	15	lower	low	ADJ
fbem-27690	521	16	the	the	DET
fbem-27690	521	17	satisfaction	satisfaction	NOUN
fbem-27690	521	18	,	,	PUNCT
fbem-27690	521	19	and	and	CCONJ
fbem-27690	521	20	the	the	DET
fbem-27690	521	21	more	more	ADJ
fbem-27690	521	22	room	room	NOUN
fbem-27690	521	23	for	for	ADP
fbem-27690	521	24	improvement	improvement	NOUN
fbem-27690	521	25	(	(	PUNCT
fbem-27690	521	26	lin	lin	PROPN
fbem-27690	521	27	et	et	PROPN
fbem-27690	521	28	al	al	PROPN
fbem-27690	521	29	.	.	PROPN
fbem-27690	521	30	,	,	PUNCT
fbem-27690	521	31	2023	2023	NUM
fbem-27690	521	32	)	)	PUNCT
fbem-27690	521	33	.	.	PUNCT
fbem-27690	522	1	5.2	5.2	NUM
fbem-27690	522	2	.	.	PUNCT
fbem-27690	523	1	recommendations	recommendation	NOUN
fbem-27690	523	2	date	date	NOUN
fbem-27690	523	3	was	be	AUX
fbem-27690	523	4	collected	collect	VERB
fbem-27690	523	5	through	through	ADP
fbem-27690	523	6	the	the	DET
fbem-27690	523	7	mean	mean	NOUN
fbem-27690	523	8	,	,	PUNCT
fbem-27690	523	9	anova	anova	PROPN
fbem-27690	523	10	analysis	analysis	NOUN
fbem-27690	523	11	,	,	PUNCT
fbem-27690	523	12	pearson	pearson	NOUN
fbem-27690	523	13	correlation	correlation	NOUN
fbem-27690	523	14	coefficient	coefficient	NOUN
fbem-27690	523	15	analysis	analysis	NOUN
fbem-27690	523	16	,	,	PUNCT
fbem-27690	523	17	among	among	ADP
fbem-27690	523	18	the	the	DET
fbem-27690	523	19	three	three	NUM
fbem-27690	523	20	groups	group	NOUN
fbem-27690	523	21	of	of	ADP
fbem-27690	523	22	respondents	respondent	NOUN
fbem-27690	523	23	in	in	ADP
fbem-27690	523	24	dongguan	dongguan	PROPN
fbem-27690	523	25	terminal	terminal	PROPN
fbem-27690	523	26	terminal	terminal	PROPN
fbem-27690	523	27	logistics	logistic	NOUN
fbem-27690	523	28	(	(	PUNCT
fbem-27690	523	29	home	home	NOUN
fbem-27690	523	30	delivery	delivery	NOUN
fbem-27690	523	31	,	,	PUNCT
fbem-27690	523	32	self	self	NOUN
fbem-27690	523	33	-	-	PUNCT
fbem-27690	523	34	service	service	NOUN
fbem-27690	523	35	pick	pick	NOUN
fbem-27690	523	36	up	up	ADP
fbem-27690	523	37	container	container	NOUN
fbem-27690	523	38	,	,	PUNCT
fbem-27690	523	39	post	post	NOUN
fbem-27690	523	40	office	office	NOUN
fbem-27690	523	41	)	)	PUNCT
fbem-27690	523	42	from	from	ADP
fbem-27690	523	43	the	the	DET
fbem-27690	523	44	five	five	NUM
fbem-27690	523	45	dimensions	dimension	NOUN
fbem-27690	523	46	(	(	PUNCT
fbem-27690	523	47	tangibility	tangibility	NOUN
fbem-27690	523	48	,	,	PUNCT
fbem-27690	523	49	responsiveness	responsiveness	NOUN
fbem-27690	523	50	,	,	PUNCT
fbem-27690	523	51	reliability	reliability	NOUN
fbem-27690	523	52	,	,	PUNCT
fbem-27690	523	53	assurance	assurance	NOUN
fbem-27690	523	54	,	,	PUNCT
fbem-27690	523	55	empathy	empathy	NOUN
fbem-27690	523	56	)	)	PUNCT
fbem-27690	523	57	.	.	PUNCT
fbem-27690	524	1	regarding	regard	VERB
fbem-27690	524	2	the	the	DET
fbem-27690	524	3	analysis	analysis	NOUN
fbem-27690	524	4	of	of	ADP
fbem-27690	524	5	the	the	DET
fbem-27690	524	6	gap	gap	NOUN
fbem-27690	524	7	between	between	ADP
fbem-27690	524	8	expectations	expectation	NOUN
fbem-27690	524	9	and	and	CCONJ
fbem-27690	524	10	perception	perception	NOUN
fbem-27690	524	11	service	service	NOUN
fbem-27690	524	12	quality	quality	NOUN
fbem-27690	524	13	.	.	PUNCT
fbem-27690	525	1	it	it	PRON
fbem-27690	525	2	was	be	AUX
fbem-27690	525	3	found	find	VERB
fbem-27690	525	4	out	out	ADP
fbem-27690	525	5	that	that	SCONJ
fbem-27690	525	6	if	if	SCONJ
fbem-27690	525	7	the	the	DET
fbem-27690	525	8	gap	gap	NOUN
fbem-27690	525	9	is	be	AUX
fbem-27690	525	10	bigger	big	ADJ
fbem-27690	525	11	,	,	PUNCT
fbem-27690	525	12	the	the	DET
fbem-27690	525	13	satisfaction	satisfaction	NOUN
fbem-27690	525	14	is	be	AUX
fbem-27690	525	15	lower	low	ADJ
fbem-27690	525	16	,	,	PUNCT
fbem-27690	525	17	and	and	CCONJ
fbem-27690	525	18	the	the	PRON
fbem-27690	525	19	greater	great	ADJ
fbem-27690	525	20	the	the	DET
fbem-27690	525	21	room	room	NOUN
fbem-27690	525	22	for	for	ADP
fbem-27690	525	23	improvement	improvement	NOUN
fbem-27690	525	24	.	.	PUNCT
fbem-27690	526	1	according	accord	VERB
fbem-27690	526	2	to	to	ADP
fbem-27690	526	3	the	the	DET
fbem-27690	526	4	research	research	NOUN
fbem-27690	526	5	findings	finding	NOUN
fbem-27690	526	6	,	,	PUNCT
fbem-27690	526	7	the	the	DET
fbem-27690	526	8	following	follow	VERB
fbem-27690	526	9	suggestions	suggestion	NOUN
fbem-27690	526	10	were	be	AUX
fbem-27690	526	11	made	make	VERB
fbem-27690	526	12	:	:	PUNCT
fbem-27690	526	13	5.2.1	5.2.1	X
fbem-27690	526	14	.	.	PUNCT
fbem-27690	527	1	as	as	ADP
fbem-27690	527	2	to	to	ADP
fbem-27690	527	3	the	the	DET
fbem-27690	527	4	types	type	NOUN
fbem-27690	527	5	of	of	ADP
fbem-27690	527	6	customers	customer	NOUN
fbem-27690	527	7	choosing	choose	VERB
fbem-27690	527	8	different	different	ADJ
fbem-27690	527	9	pickup	pickup	NOUN
fbem-27690	527	10	methods	method	NOUN
fbem-27690	527	11	logistics	logistic	NOUN
fbem-27690	527	12	companies	company	NOUN
fbem-27690	527	13	can	can	AUX
fbem-27690	527	14	innovate	innovate	VERB
fbem-27690	527	15	types	type	NOUN
fbem-27690	527	16	of	of	ADP
fbem-27690	527	17	pick	pick	NOUN
fbem-27690	527	18	-	-	PUNCT
fbem-27690	527	19	up	up	ADP
fbem-27690	527	20	methods	method	NOUN
fbem-27690	527	21	.	.	PUNCT
fbem-27690	528	1	for	for	ADP
fbem-27690	528	2	example	example	NOUN
fbem-27690	528	3	,	,	PUNCT
fbem-27690	528	4	set	set	VERB
fbem-27690	528	5	up	up	ADP
fbem-27690	528	6	a	a	DET
fbem-27690	528	7	mobile	mobile	ADJ
fbem-27690	528	8	courier	courier	NOUN
fbem-27690	528	9	car	car	NOUN
fbem-27690	528	10	in	in	ADP
fbem-27690	528	11	a	a	DET
fbem-27690	528	12	specific	specific	ADJ
fbem-27690	528	13	time	time	NOUN
fbem-27690	528	14	period	period	NOUN
fbem-27690	528	15	and	and	CCONJ
fbem-27690	528	16	the	the	DET
fbem-27690	528	17	peak	peak	NOUN
fbem-27690	528	18	period	period	NOUN
fbem-27690	528	19	for	for	ADP
fbem-27690	528	20	the	the	DET
fbem-27690	528	21	“	"	PUNCT
fbem-27690	528	22	tour	tour	NOUN
fbem-27690	528	23	delivery	delivery	NOUN
fbem-27690	528	24	”	"	PUNCT
fbem-27690	528	25	,	,	PUNCT
fbem-27690	528	26	especially	especially	ADV
fbem-27690	528	27	in	in	ADP
fbem-27690	528	28	residential	residential	ADJ
fbem-27690	528	29	areas	area	NOUN
fbem-27690	528	30	,	,	PUNCT
fbem-27690	528	31	office	office	NOUN
fbem-27690	528	32	areas	area	NOUN
fbem-27690	528	33	,	,	PUNCT
fbem-27690	528	34	where	where	SCONJ
fbem-27690	528	35	customers	customer	NOUN
fbem-27690	528	36	can	can	AUX
fbem-27690	528	37	always	always	ADV
fbem-27690	528	38	get	get	VERB
fbem-27690	528	39	packages	package	NOUN
fbem-27690	528	40	from	from	ADP
fbem-27690	528	41	the	the	DET
fbem-27690	528	42	mobile	mobile	ADJ
fbem-27690	528	43	courier	courier	NOUN
fbem-27690	528	44	car	car	NOUN
fbem-27690	528	45	.	.	PUNCT
fbem-27690	529	1	this	this	DET
fbem-27690	529	2	approach	approach	NOUN
fbem-27690	529	3	can	can	AUX
fbem-27690	529	4	be	be	AUX
fbem-27690	529	5	used	use	VERB
fbem-27690	529	6	as	as	ADP
fbem-27690	529	7	a	a	DET
fbem-27690	529	8	supplement	supplement	NOUN
fbem-27690	529	9	to	to	PART
fbem-27690	529	10	pick	pick	VERB
fbem-27690	529	11	up	up	ADP
fbem-27690	529	12	container	container	NOUN
fbem-27690	529	13	,	,	PUNCT
fbem-27690	529	14	and	and	CCONJ
fbem-27690	529	15	in	in	ADP
fbem-27690	529	16	the	the	DET
fbem-27690	529	17	peak	peak	NOUN
fbem-27690	529	18	period	period	NOUN
fbem-27690	529	19	,	,	PUNCT
fbem-27690	529	20	to	to	PART
fbem-27690	529	21	reduce	reduce	VERB
fbem-27690	529	22	the	the	DET
fbem-27690	529	23	pressure	pressure	NOUN
fbem-27690	529	24	of	of	ADP
fbem-27690	529	25	the	the	DET
fbem-27690	529	26	express	express	ADJ
fbem-27690	529	27	cabinet	cabinet	NOUN
fbem-27690	529	28	.	.	PUNCT
fbem-27690	530	1	in	in	ADP
fbem-27690	530	2	residential	residential	ADJ
fbem-27690	530	3	areas	area	NOUN
fbem-27690	530	4	or	or	CCONJ
fbem-27690	530	5	office	office	NOUN
fbem-27690	530	6	areas	area	NOUN
fbem-27690	530	7	,	,	PUNCT
fbem-27690	530	8	this	this	PRON
fbem-27690	530	9	can	can	AUX
fbem-27690	530	10	help	help	VERB
fbem-27690	530	11	introduce	introduce	VERB
fbem-27690	530	12	“	"	PUNCT
fbem-27690	530	13	neighborhood	neighborhood	NOUN
fbem-27690	530	14	collection	collection	NOUN
fbem-27690	530	15	points	point	NOUN
fbem-27690	530	16	”	"	PUNCT
fbem-27690	530	17	or	or	CCONJ
fbem-27690	530	18	“	"	PUNCT
fbem-27690	530	19	community	community	NOUN
fbem-27690	530	20	cooperation	cooperation	NOUN
fbem-27690	530	21	stores	store	NOUN
fbem-27690	530	22	”	"	PUNCT
fbem-27690	530	23	,	,	PUNCT
fbem-27690	530	24	and	and	CCONJ
fbem-27690	530	25	convenience	convenience	NOUN
fbem-27690	530	26	stores	store	NOUN
fbem-27690	530	27	,	,	PUNCT
fbem-27690	530	28	kiosks	kiosk	NOUN
fbem-27690	530	29	and	and	CCONJ
fbem-27690	530	30	other	other	ADJ
fbem-27690	530	31	cooperation	cooperation	NOUN
fbem-27690	530	32	,	,	PUNCT
fbem-27690	530	33	through	through	ADP
fbem-27690	530	34	the	the	DET
fbem-27690	530	35	use	use	NOUN
fbem-27690	530	36	of	of	ADP
fbem-27690	530	37	their	their	PRON
fbem-27690	530	38	idle	idle	ADJ
fbem-27690	530	39	space	space	NOUN
fbem-27690	530	40	to	to	PART
fbem-27690	530	41	collect	collect	VERB
fbem-27690	530	42	express	express	ADJ
fbem-27690	530	43	delivery	delivery	NOUN
fbem-27690	530	44	.	.	PUNCT
fbem-27690	531	1	this	this	DET
fbem-27690	531	2	approach	approach	NOUN
fbem-27690	531	3	can	can	AUX
fbem-27690	531	4	be	be	AUX
fbem-27690	531	5	convenient	convenient	ADJ
fbem-27690	531	6	for	for	SCONJ
fbem-27690	531	7	customers	customer	NOUN
fbem-27690	531	8	to	to	PART
fbem-27690	531	9	pick	pick	VERB
fbem-27690	531	10	up	up	ADP
fbem-27690	531	11	their	their	PRON
fbem-27690	531	12	goods	good	NOUN
fbem-27690	531	13	at	at	ADP
fbem-27690	531	14	any	any	DET
fbem-27690	531	15	time	time	NOUN
fbem-27690	531	16	,	,	PUNCT
fbem-27690	531	17	especially	especially	ADV
fbem-27690	531	18	for	for	ADP
fbem-27690	531	19	office	office	NOUN
fbem-27690	531	20	workers	worker	NOUN
fbem-27690	531	21	,	,	PUNCT
fbem-27690	531	22	students	student	NOUN
fbem-27690	531	23	and	and	CCONJ
fbem-27690	531	24	other	other	ADJ
fbem-27690	531	25	groups	group	NOUN
fbem-27690	531	26	who	who	PRON
fbem-27690	531	27	are	be	AUX
fbem-27690	531	28	not	not	PART
fbem-27690	531	29	at	at	ADP
fbem-27690	531	30	home	home	NOUN
fbem-27690	531	31	during	during	ADP
fbem-27690	531	32	the	the	DET
fbem-27690	531	33	day	day	NOUN
fbem-27690	531	34	.	.	PUNCT
fbem-27690	532	1	where	where	SCONJ
fbem-27690	532	2	conditions	condition	NOUN
fbem-27690	532	3	permit	permit	VERB
fbem-27690	532	4	,	,	PUNCT
fbem-27690	532	5	use	use	VERB
fbem-27690	532	6	drones	drone	NOUN
fbem-27690	532	7	for	for	ADP
fbem-27690	532	8	endof	endof	NOUN
fbem-27690	532	9	-	-	PUNCT
fbem-27690	532	10	pipe	pipe	NOUN
fbem-27690	532	11	delivery	delivery	NOUN
fbem-27690	532	12	,	,	PUNCT
fbem-27690	532	13	especially	especially	ADV
fbem-27690	532	14	for	for	ADP
fbem-27690	532	15	small	small	ADJ
fbem-27690	532	16	,	,	PUNCT
fbem-27690	532	17	lightweight	lightweight	ADJ
fbem-27690	532	18	parcel	parcel	NOUN
fbem-27690	532	19	delivery	delivery	NOUN
fbem-27690	532	20	in	in	ADP
fbem-27690	532	21	remote	remote	ADJ
fbem-27690	532	22	or	or	CCONJ
fbem-27690	532	23	inconveniently	inconveniently	ADV
fbem-27690	532	24	located	locate	VERB
fbem-27690	532	25	areas	area	NOUN
fbem-27690	532	26	.	.	PUNCT
fbem-27690	533	1	this	this	DET
fbem-27690	533	2	approach	approach	NOUN
fbem-27690	533	3	can	can	AUX
fbem-27690	533	4	greatly	greatly	ADV
fbem-27690	533	5	shorten	shorten	VERB
fbem-27690	533	6	the	the	DET
fbem-27690	533	7	delivery	delivery	NOUN
fbem-27690	533	8	time	time	NOUN
fbem-27690	533	9	and	and	CCONJ
fbem-27690	533	10	reduce	reduce	VERB
fbem-27690	533	11	the	the	DET
fbem-27690	533	12	impact	impact	NOUN
fbem-27690	533	13	of	of	ADP
fbem-27690	533	14	traffic	traffic	NOUN
fbem-27690	533	15	congestion	congestion	NOUN
fbem-27690	533	16	on	on	ADP
fbem-27690	533	17	the	the	DET
fbem-27690	533	18	delivery	delivery	NOUN
fbem-27690	533	19	time	time	NOUN
fbem-27690	533	20	frame	frame	NOUN
fbem-27690	533	21	.	.	PUNCT
fbem-27690	534	1	logistics	logistic	NOUN
fbem-27690	534	2	companies	company	NOUN
fbem-27690	534	3	can	can	AUX
fbem-27690	534	4	also	also	ADV
fbem-27690	534	5	provide	provide	VERB
fbem-27690	534	6	more	more	ADJ
fbem-27690	534	7	personalized	personalized	ADJ
fbem-27690	534	8	service	service	NOUN
fbem-27690	534	9	choices	choice	NOUN
fbem-27690	534	10	,	,	PUNCT
fbem-27690	534	11	such	such	ADJ
fbem-27690	534	12	as	as	ADP
fbem-27690	534	13	combining	combine	VERB
fbem-27690	534	14	the	the	DET
fbem-27690	534	15	types	type	NOUN
fbem-27690	534	16	of	of	ADP
fbem-27690	534	17	home	home	NOUN
fbem-27690	534	18	delivery	delivery	NOUN
fbem-27690	534	19	,	,	PUNCT
fbem-27690	534	20	self	self	NOUN
fbem-27690	534	21	-	-	PUNCT
fbem-27690	534	22	service	service	NOUN
fbem-27690	534	23	pick	pick	VERB
fbem-27690	534	24	up	up	ADP
fbem-27690	534	25	container	container	NOUN
fbem-27690	534	26	and	and	CCONJ
fbem-27690	534	27	post	post	NOUN
fbem-27690	534	28	office	office	NOUN
fbem-27690	534	29	pick	pick	VERB
fbem-27690	534	30	up	up	ADP
fbem-27690	534	31	,	,	PUNCT
fbem-27690	534	32	tin	tin	NOUN
fbem-27690	534	33	order	order	NOUN
fbem-27690	534	34	to	to	PART
fbem-27690	534	35	meet	meet	VERB
fbem-27690	534	36	the	the	DET
fbem-27690	534	37	various	various	ADJ
fbem-27690	534	38	needs	need	NOUN
fbem-27690	534	39	of	of	ADP
fbem-27690	534	40	different	different	ADJ
fbem-27690	534	41	customers	customer	NOUN
fbem-27690	534	42	,	,	PUNCT
fbem-27690	534	43	and	and	CCONJ
fbem-27690	534	44	concurrently	concurrently	ADV
fbem-27690	534	45	ensure	ensure	VERB
fbem-27690	534	46	the	the	DET
fbem-27690	534	47	quality	quality	NOUN
fbem-27690	534	48	of	of	ADP
fbem-27690	534	49	the	the	DET
fbem-27690	534	50	service	service	NOUN
fbem-27690	534	51	of	of	ADP
fbem-27690	534	52	each	each	DET
fbem-27690	534	53	delivery	delivery	NOUN
fbem-27690	534	54	mode	mode	NOUN
fbem-27690	534	55	(	(	PUNCT
fbem-27690	534	56	gajewska	gajewska	NOUN
fbem-27690	534	57	et	et	NOUN
fbem-27690	534	58	.	.	PUNCT
fbem-27690	535	1	al	al	PROPN
fbem-27690	535	2	.	.	PROPN
fbem-27690	535	3	,	,	PUNCT
fbem-27690	535	4	2020	2020	NUM
fbem-27690	535	5	)	)	PUNCT
fbem-27690	535	6	.	.	PUNCT
fbem-27690	536	1	there	there	PRON
fbem-27690	536	2	is	be	VERB
fbem-27690	536	3	also	also	ADV
fbem-27690	536	4	a	a	DET
fbem-27690	536	5	need	need	NOUN
fbem-27690	536	6	to	to	PART
fbem-27690	536	7	guide	guide	VERB
fbem-27690	536	8	customers	customer	NOUN
fbem-27690	536	9	to	to	PART
fbem-27690	536	10	set	set	VERB
fbem-27690	536	11	reasonable	reasonable	ADJ
fbem-27690	536	12	expectations	expectation	NOUN
fbem-27690	536	13	when	when	SCONJ
fbem-27690	536	14	choosing	choose	VERB
fbem-27690	536	15	different	different	ADJ
fbem-27690	536	16	terminal	terminal	ADJ
fbem-27690	536	17	logistic	logistic	ADJ
fbem-27690	536	18	methods	method	NOUN
fbem-27690	536	19	(	(	PUNCT
fbem-27690	536	20	uzir	uzir	ADJ
fbem-27690	536	21	,	,	PUNCT
fbem-27690	536	22	2021	2021	NUM
fbem-27690	536	23	)	)	PUNCT
fbem-27690	536	24	,	,	PUNCT
fbem-27690	536	25	to	to	PART
fbem-27690	536	26	clearly	clearly	ADV
fbem-27690	536	27	understand	understand	VERB
fbem-27690	536	28	the	the	DET
fbem-27690	536	29	advantages	advantage	NOUN
fbem-27690	536	30	and	and	CCONJ
fbem-27690	536	31	disadvantages	disadvantage	NOUN
fbem-27690	536	32	of	of	ADP
fbem-27690	536	33	each	each	DET
fbem-27690	536	34	delivery	delivery	NOUN
fbem-27690	536	35	method	method	NOUN
fbem-27690	536	36	and	and	CCONJ
fbem-27690	536	37	choose	choose	VERB
fbem-27690	536	38	the	the	DET
fbem-27690	536	39	service	service	NOUN
fbem-27690	536	40	that	that	PRON
fbem-27690	536	41	best	good	ADJ
fbem-27690	536	42	meets	meet	VERB
fbem-27690	536	43	their	their	PRON
fbem-27690	536	44	needs	need	NOUN
fbem-27690	536	45	,	,	PUNCT
fbem-27690	536	46	such	such	ADJ
fbem-27690	536	47	as	as	ADP
fbem-27690	536	48	when	when	SCONJ
fbem-27690	536	49	the	the	DET
fbem-27690	536	50	timeliness	timeliness	NOUN
fbem-27690	536	51	of	of	ADP
fbem-27690	536	52	home	home	NOUN
fbem-27690	536	53	delivery	delivery	NOUN
fbem-27690	536	54	is	be	AUX
fbem-27690	536	55	required	require	VERB
fbem-27690	536	56	to	to	PART
fbem-27690	536	57	be	be	AUX
fbem-27690	536	58	high	high	ADJ
fbem-27690	536	59	,	,	PUNCT
fbem-27690	536	60	choosing	choose	VERB
fbem-27690	536	61	to	to	PART
fbem-27690	536	62	avoid	avoid	VERB
fbem-27690	536	63	the	the	DET
fbem-27690	536	64	post	post	NOUN
fbem-27690	536	65	office	office	NOUN
fbem-27690	536	66	pick	pick	VERB
fbem-27690	536	67	up	up	ADP
fbem-27690	536	68	is	be	AUX
fbem-27690	536	69	less	less	ADV
fbem-27690	536	70	efficient	efficient	ADJ
fbem-27690	536	71	.	.	PUNCT
fbem-27690	537	1	whether	whether	SCONJ
fbem-27690	537	2	it	it	PRON
fbem-27690	537	3	is	be	AUX
fbem-27690	537	4	dynamic	dynamic	ADJ
fbem-27690	537	5	switching	switching	NOUN
fbem-27690	537	6	of	of	ADP
fbem-27690	537	7	delivery	delivery	NOUN
fbem-27690	537	8	methods	method	NOUN
fbem-27690	537	9	or	or	CCONJ
fbem-27690	537	10	diversified	diversify	VERB
fbem-27690	537	11	pick	pick	VERB
fbem-27690	537	12	up	up	ADP
fbem-27690	537	13	locations	location	NOUN
fbem-27690	537	14	,	,	PUNCT
fbem-27690	537	15	customers	customer	NOUN
fbem-27690	537	16	can	can	AUX
fbem-27690	537	17	more	more	ADV
fbem-27690	537	18	freely	freely	ADV
fbem-27690	537	19	choose	choose	VERB
fbem-27690	537	20	the	the	DET
fbem-27690	537	21	appropriate	appropriate	ADJ
fbem-27690	537	22	pick	pick	VERB
fbem-27690	537	23	-	-	PUNCT
fbem-27690	537	24	up	up	ADP
fbem-27690	537	25	method	method	NOUN
fbem-27690	537	26	according	accord	VERB
fbem-27690	537	27	to	to	ADP
fbem-27690	537	28	their	their	PRON
fbem-27690	537	29	own	own	ADJ
fbem-27690	537	30	needs	need	NOUN
fbem-27690	537	31	.	.	PUNCT
fbem-27690	538	1	the	the	DET
fbem-27690	538	2	above	above	ADV
fbem-27690	538	3	-	-	PUNCT
fbem-27690	538	4	mentioned	mention	VERB
fbem-27690	538	5	improvements	improvement	NOUN
fbem-27690	538	6	and	and	CCONJ
fbem-27690	538	7	innovative	innovative	ADJ
fbem-27690	538	8	programs	program	NOUN
fbem-27690	538	9	can	can	AUX
fbem-27690	538	10	be	be	AUX
fbem-27690	538	11	gradually	gradually	ADV
fbem-27690	538	12	promoted	promote	VERB
fbem-27690	538	13	in	in	ADP
fbem-27690	538	14	dongguan	dongguan	PROPN
fbem-27690	538	15	's	's	PART
fbem-27690	538	16	terminal	terminal	ADJ
fbem-27690	538	17	logistic	logistic	ADJ
fbem-27690	538	18	system	system	NOUN
fbem-27690	538	19	to	to	PART
fbem-27690	538	20	better	well	ADV
fbem-27690	538	21	fulfill	fulfill	VERB
fbem-27690	538	22	the	the	DET
fbem-27690	538	23	prerequisites	prerequisite	NOUN
fbem-27690	538	24	of	of	ADP
fbem-27690	538	25	different	different	ADJ
fbem-27690	538	26	regions	region	NOUN
fbem-27690	538	27	and	and	CCONJ
fbem-27690	538	28	different	different	ADJ
fbem-27690	538	29	types	type	NOUN
fbem-27690	538	30	of	of	ADP
fbem-27690	538	31	users	user	NOUN
fbem-27690	538	32	:	:	PUNCT
fbem-27690	538	33	thus	thus	ADV
fbem-27690	538	34	,	,	PUNCT
fbem-27690	538	35	significantly	significantly	ADV
fbem-27690	538	36	improving	improve	VERB
fbem-27690	538	37	the	the	DET
fbem-27690	538	38	quality	quality	NOUN
fbem-27690	538	39	of	of	ADP
fbem-27690	538	40	dongguan	dongguan	PROPN
fbem-27690	538	41	's	's	PART
fbem-27690	538	42	terminal	terminal	ADJ
fbem-27690	538	43	logistic	logistic	ADJ
fbem-27690	538	44	services	service	NOUN
fbem-27690	538	45	.	.	PUNCT
fbem-27690	539	1	5.2.2	5.2.2	NUM
fbem-27690	539	2	.	.	PUNCT
fbem-27690	540	1	as	as	ADP
fbem-27690	540	2	to	to	ADP
fbem-27690	540	3	the	the	DET
fbem-27690	540	4	current	current	ADJ
fbem-27690	540	5	higher	high	ADJ
fbem-27690	540	6	expectations	expectation	NOUN
fbem-27690	540	7	of	of	ADP
fbem-27690	540	8	service	service	NOUN
fbem-27690	540	9	quality	quality	NOUN
fbem-27690	540	10	in	in	ADP
fbem-27690	540	11	dongguan	dongguan	PROPN
fbem-27690	540	12	,	,	PUNCT
fbem-27690	540	13	china	china	PROPN
fbem-27690	540	14	all	all	DET
fbem-27690	540	15	three	three	NUM
fbem-27690	540	16	groups	group	NOUN
fbem-27690	540	17	of	of	ADP
fbem-27690	540	18	customers	customer	NOUN
fbem-27690	540	19	have	have	VERB
fbem-27690	540	20	higher	high	ADJ
fbem-27690	540	21	expectations	expectation	NOUN
fbem-27690	540	22	of	of	ADP
fbem-27690	540	23	current	current	ADJ
fbem-27690	540	24	dongguan	dongguan	PROPN
fbem-27690	540	25	terminal	terminal	PROPN
fbem-27690	540	26	logistics	logistic	NOUN
fbem-27690	540	27	.	.	PUNCT
fbem-27690	541	1	therefore	therefore	ADV
fbem-27690	541	2	,	,	PUNCT
fbem-27690	541	3	the	the	DET
fbem-27690	541	4	establishment	establishment	NOUN
fbem-27690	541	5	of	of	ADP
fbem-27690	541	6	customer	customer	NOUN
fbem-27690	541	7	expectations	expectation	NOUN
fbem-27690	541	8	-	-	PUNCT
fbem-27690	541	9	oriented	orient	VERB
fbem-27690	541	10	service	service	NOUN
fbem-27690	541	11	structure	structure	NOUN
fbem-27690	541	12	and	and	CCONJ
fbem-27690	541	13	service	service	NOUN
fbem-27690	541	14	standards	standard	NOUN
fbem-27690	541	15	for	for	ADP
fbem-27690	541	16	terminal	terminal	ADJ
fbem-27690	541	17	logistics	logistic	NOUN
fbem-27690	541	18	in	in	ADP
fbem-27690	541	19	dongguan	dongguan	PROPN
fbem-27690	541	20	city	city	PROPN
fbem-27690	541	21	,	,	PUNCT
fbem-27690	541	22	such	such	ADJ
fbem-27690	541	23	as	as	ADP
fbem-27690	541	24	the	the	DET
fbem-27690	541	25	establishment	establishment	NOUN
fbem-27690	541	26	of	of	ADP
fbem-27690	541	27	a	a	DET
fbem-27690	541	28	three	three	NUM
fbem-27690	541	29	-	-	PUNCT
fbem-27690	541	30	level	level	NOUN
fbem-27690	541	31	service	service	NOUN
fbem-27690	541	32	structure	structure	NOUN
fbem-27690	541	33	centered	center	VERB
fbem-27690	541	34	on	on	ADP
fbem-27690	541	35	customer	customer	NOUN
fbem-27690	541	36	demand	demand	NOUN
fbem-27690	541	37	should	should	AUX
fbem-27690	541	38	be	be	AUX
fbem-27690	541	39	considered	consider	VERB
fbem-27690	541	40	,	,	PUNCT
fbem-27690	541	41	the	the	DET
fbem-27690	541	42	first	first	ADJ
fbem-27690	541	43	level	level	NOUN
fbem-27690	541	44	is	be	AUX
fbem-27690	541	45	the	the	DET
fbem-27690	541	46	basic	basic	ADJ
fbem-27690	541	47	service	service	NOUN
fbem-27690	541	48	layer	layer	NOUN
fbem-27690	541	49	.	.	PUNCT
fbem-27690	542	1	this	this	PRON
fbem-27690	542	2	includes	include	VERB
fbem-27690	542	3	home	home	NOUN
fbem-27690	542	4	delivery	delivery	NOUN
fbem-27690	542	5	;	;	PUNCT
fbem-27690	542	6	self	self	NOUN
fbem-27690	542	7	-	-	PUNCT
fbem-27690	542	8	service	service	NOUN
fbem-27690	542	9	pick	pick	VERB
fbem-27690	542	10	up	up	ADP
fbem-27690	542	11	container	container	NOUN
fbem-27690	542	12	and	and	CCONJ
fbem-27690	542	13	post	post	NOUN
fbem-27690	542	14	office	office	NOUN
fbem-27690	542	15	pick	pick	VERB
fbem-27690	542	16	up	up	ADP
fbem-27690	542	17	as	as	ADP
fbem-27690	542	18	the	the	DET
fbem-27690	542	19	three	three	NUM
fbem-27690	542	20	basic	basic	ADJ
fbem-27690	542	21	services	service	NOUN
fbem-27690	542	22	.	.	PUNCT
fbem-27690	543	1	there	there	PRON
fbem-27690	543	2	is	be	VERB
fbem-27690	543	3	also	also	ADV
fbem-27690	543	4	a	a	DET
fbem-27690	543	5	need	need	NOUN
fbem-27690	543	6	to	to	PART
fbem-27690	543	7	ensure	ensure	VERB
fbem-27690	543	8	the	the	DET
fbem-27690	543	9	coverage	coverage	NOUN
fbem-27690	543	10	and	and	CCONJ
fbem-27690	543	11	service	service	NOUN
fbem-27690	543	12	level	level	NOUN
fbem-27690	543	13	of	of	ADP
fbem-27690	543	14	basic	basic	ADJ
fbem-27690	543	15	services	service	NOUN
fbem-27690	543	16	,	,	PUNCT
fbem-27690	543	17	and	and	CCONJ
fbem-27690	543	18	provide	provide	VERB
fbem-27690	543	19	each	each	DET
fbem-27690	543	20	type	type	NOUN
fbem-27690	543	21	of	of	ADP
fbem-27690	543	22	customer	customer	NOUN
fbem-27690	543	23	with	with	ADP
fbem-27690	543	24	a	a	DET
fbem-27690	543	25	delivery	delivery	NOUN
fbem-27690	543	26	method	method	NOUN
fbem-27690	543	27	that	that	PRON
fbem-27690	543	28	meets	meet	VERB
fbem-27690	543	29	basic	basic	ADJ
fbem-27690	543	30	needs	need	NOUN
fbem-27690	543	31	.	.	PUNCT
fbem-27690	544	1	the	the	DET
fbem-27690	544	2	second	second	ADJ
fbem-27690	544	3	level	level	NOUN
fbem-27690	544	4	is	be	AUX
fbem-27690	544	5	the	the	DET
fbem-27690	544	6	personalized	personalized	ADJ
fbem-27690	544	7	service	service	NOUN
fbem-27690	544	8	layer	layer	NOUN
fbem-27690	544	9	.	.	PUNCT
fbem-27690	545	1	by	by	ADP
fbem-27690	545	2	providing	provide	VERB
fbem-27690	545	3	value	value	NOUN
fbem-27690	545	4	-	-	PUNCT
fbem-27690	545	5	added	add	VERB
fbem-27690	545	6	services	service	NOUN
fbem-27690	545	7	for	for	ADP
fbem-27690	545	8	customers	customer	NOUN
fbem-27690	545	9	with	with	ADP
fbem-27690	545	10	higher	high	ADJ
fbem-27690	545	11	needs	need	NOUN
fbem-27690	545	12	,	,	PUNCT
fbem-27690	545	13	such	such	ADJ
fbem-27690	545	14	as	as	ADP
fbem-27690	545	15	door	door	NOUN
fbem-27690	545	16	-	-	PUNCT
fbem-27690	545	17	to	to	ADP
fbem-27690	545	18	-	-	PUNCT
fbem-27690	545	19	door	door	NOUN
fbem-27690	545	20	delivery	delivery	NOUN
fbem-27690	545	21	and	and	CCONJ
fbem-27690	545	22	cold	cold	ADJ
fbem-27690	545	23	chain	chain	NOUN
fbem-27690	545	24	delivery	delivery	NOUN
fbem-27690	545	25	that	that	PRON
fbem-27690	545	26	are	be	AUX
fbem-27690	545	27	accurate	accurate	ADJ
fbem-27690	545	28	to	to	ADP
fbem-27690	545	29	the	the	DET
fbem-27690	545	30	hour	hour	NOUN
fbem-27690	545	31	,	,	PUNCT
fbem-27690	545	32	this	this	PRON
fbem-27690	545	33	can	can	AUX
fbem-27690	545	34	be	be	AUX
fbem-27690	545	35	achieved	achieve	VERB
fbem-27690	545	36	personalized	personalized	ADJ
fbem-27690	545	37	services	service	NOUN
fbem-27690	545	38	can	can	AUX
fbem-27690	545	39	provide	provide	VERB
fbem-27690	545	40	high	high	ADJ
fbem-27690	545	41	standard	standard	ADJ
fbem-27690	545	42	delivery	delivery	NOUN
fbem-27690	545	43	solutions	solution	NOUN
fbem-27690	545	44	for	for	ADP
fbem-27690	545	45	urgent	urgent	ADJ
fbem-27690	545	46	,	,	PUNCT
fbem-27690	545	47	valuable	valuable	ADJ
fbem-27690	545	48	and	and	CCONJ
fbem-27690	545	49	temperaturecontrolled	temperaturecontrolle	VERB
fbem-27690	545	50	items	item	NOUN
fbem-27690	545	51	.	.	PUNCT
fbem-27690	546	1	the	the	DET
fbem-27690	546	2	third	third	ADJ
fbem-27690	546	3	level	level	NOUN
fbem-27690	546	4	is	be	AUX
fbem-27690	546	5	the	the	DET
fbem-27690	546	6	value	value	NOUN
fbem-27690	546	7	-	-	PUNCT
fbem-27690	546	8	added	add	VERB
fbem-27690	546	9	experience	experience	NOUN
fbem-27690	546	10	layer	layer	NOUN
fbem-27690	546	11	,	,	PUNCT
fbem-27690	546	12	which	which	PRON
fbem-27690	546	13	is	be	AUX
fbem-27690	546	14	on	on	ADP
fbem-27690	546	15	top	top	NOUN
fbem-27690	546	16	of	of	ADP
fbem-27690	546	17	the	the	DET
fbem-27690	546	18	basic	basic	ADJ
fbem-27690	546	19	and	and	CCONJ
fbem-27690	546	20	personalized	personalized	ADJ
fbem-27690	546	21	services	service	NOUN
fbem-27690	546	22	.	.	PUNCT
fbem-27690	547	1	it	it	PRON
fbem-27690	547	2	provides	provide	VERB
fbem-27690	547	3	flexible	flexible	ADJ
fbem-27690	547	4	combination	combination	NOUN
fbem-27690	547	5	services	service	NOUN
fbem-27690	547	6	,	,	PUNCT
fbem-27690	547	7	such	such	ADJ
fbem-27690	547	8	as	as	ADP
fbem-27690	547	9	“	"	PUNCT
fbem-27690	547	10	last	last	ADJ
fbem-27690	547	11	100	100	NUM
fbem-27690	547	12	meters	meter	NOUN
fbem-27690	547	13	shared	share	VERB
fbem-27690	547	14	delivery	delivery	NOUN
fbem-27690	547	15	”	"	PUNCT
fbem-27690	547	16	,	,	PUNCT
fbem-27690	547	17	“	"	PUNCT
fbem-27690	547	18	mobile	mobile	ADJ
fbem-27690	547	19	courier	courier	NOUN
fbem-27690	547	20	vehicle	vehicle	NOUN
fbem-27690	547	21	self	self	NOUN
fbem-27690	547	22	-	-	PUNCT
fbem-27690	547	23	pickup	pickup	NOUN
fbem-27690	547	24	”	"	PUNCT
fbem-27690	547	25	,	,	PUNCT
fbem-27690	547	26	“	"	PUNCT
fbem-27690	547	27	intelligent	intelligent	ADJ
fbem-27690	547	28	drone	drone	NOUN
fbem-27690	547	29	delivery	delivery	NOUN
fbem-27690	547	30	”	"	PUNCT
fbem-27690	547	31	etc	etc	X
fbem-27690	547	32	.	.	X
fbem-27690	547	33	,	,	PUNCT
fbem-27690	547	34	to	to	PART
fbem-27690	547	35	further	far	ADV
fbem-27690	547	36	satisfy	satisfy	VERB
fbem-27690	547	37	customers	customer	NOUN
fbem-27690	547	38	'	'	PART
fbem-27690	547	39	needs	need	NOUN
fbem-27690	547	40	for	for	ADP
fbem-27690	547	41	personalized	personalized	ADJ
fbem-27690	547	42	and	and	CCONJ
fbem-27690	547	43	intelligent	intelligent	ADJ
fbem-27690	547	44	experiences	experience	NOUN
fbem-27690	547	45	.	.	PUNCT
fbem-27690	548	1	establishing	establish	VERB
fbem-27690	548	2	customer	customer	NOUN
fbem-27690	548	3	expectation	expectation	NOUN
fbem-27690	548	4	-	-	PUNCT
fbem-27690	548	5	oriented	orient	VERB
fbem-27690	548	6	service	service	NOUN
fbem-27690	548	7	standards	standard	NOUN
fbem-27690	548	8	like	like	ADP
fbem-27690	548	9	time	time	NOUN
fbem-27690	548	10	management	management	NOUN
fbem-27690	548	11	standards	standard	NOUN
fbem-27690	548	12	,	,	PUNCT
fbem-27690	548	13	safety	safety	NOUN
fbem-27690	548	14	standards	standard	NOUN
fbem-27690	548	15	,	,	PUNCT
fbem-27690	548	16	service	service	NOUN
fbem-27690	548	17	convenience	convenience	NOUN
fbem-27690	548	18	standards	standard	NOUN
fbem-27690	548	19	,	,	PUNCT
fbem-27690	548	20	response	response	NOUN
fbem-27690	548	21	speed	speed	NOUN
fbem-27690	548	22	standards	standard	NOUN
fbem-27690	548	23	,	,	PUNCT
fbem-27690	548	24	and	and	CCONJ
fbem-27690	548	25	green	green	ADJ
fbem-27690	548	26	standards	standard	NOUN
fbem-27690	548	27	,	,	PUNCT
fbem-27690	548	28	can	can	AUX
fbem-27690	548	29	also	also	ADV
fbem-27690	548	30	help	help	VERB
fbem-27690	548	31	establishing	establish	VERB
fbem-27690	548	32	a	a	DET
fbem-27690	548	33	perfect	perfect	ADJ
fbem-27690	548	34	service	service	NOUN
fbem-27690	548	35	monitoring	monitoring	NOUN
fbem-27690	548	36	and	and	CCONJ
fbem-27690	548	37	continuous	continuous	ADJ
fbem-27690	548	38	improvement	improvement	NOUN
fbem-27690	548	39	mechanism	mechanism	NOUN
fbem-27690	548	40	is	be	AUX
fbem-27690	548	41	another	another	DET
fbem-27690	548	42	way	way	NOUN
fbem-27690	548	43	pay	pay	VERB
fbem-27690	548	44	focusing	focus	VERB
fbem-27690	548	45	on	on	ADP
fbem-27690	548	46	the	the	DET
fbem-27690	548	47	diversified	diversify	VERB
fbem-27690	548	48	needs	need	NOUN
fbem-27690	548	49	of	of	ADP
fbem-27690	548	50	customers	customer	NOUN
fbem-27690	548	51	,	,	PUNCT
fbem-27690	548	52	one	one	PRON
fbem-27690	548	53	can	can	AUX
fbem-27690	548	54	design	design	VERB
fbem-27690	548	55	flexible	flexible	ADJ
fbem-27690	548	56	and	and	CCONJ
fbem-27690	548	57	efficient	efficient	ADJ
fbem-27690	548	58	logistics	logistic	NOUN
fbem-27690	548	59	systems	system	NOUN
fbem-27690	548	60	and	and	CCONJ
fbem-27690	548	61	service	service	NOUN
fbem-27690	548	62	standards	standard	NOUN
fbem-27690	548	63	to	to	PART
fbem-27690	548	64	effectively	effectively	ADV
fbem-27690	548	65	meet	meet	VERB
fbem-27690	548	66	the	the	DET
fbem-27690	548	67	high	high	ADJ
fbem-27690	548	68	expectations	expectation	NOUN
fbem-27690	548	69	of	of	ADP
fbem-27690	548	70	customers	customer	NOUN
fbem-27690	548	71	and	and	CCONJ
fbem-27690	548	72	further	far	ADV
fbem-27690	548	73	enhance	enhance	VERB
fbem-27690	548	74	the	the	DET
fbem-27690	548	75	service	service	NOUN
fbem-27690	548	76	quality	quality	NOUN
fbem-27690	548	77	and	and	CCONJ
fbem-27690	548	78	competitiveness	competitiveness	NOUN
fbem-27690	548	79	of	of	ADP
fbem-27690	548	80	dongguan	dongguan	PROPN
fbem-27690	548	81	terminal	terminal	PROPN
fbem-27690	548	82	logistics	logistic	NOUN
fbem-27690	548	83	.	.	PUNCT
fbem-27690	549	1	5.2.3	5.2.3	NUM
fbem-27690	549	2	.	.	PUNCT
fbem-27690	550	1	as	as	ADP
fbem-27690	550	2	to	to	ADP
fbem-27690	550	3	the	the	DET
fbem-27690	550	4	three	three	NUM
fbem-27690	550	5	groups	group	NOUN
fbem-27690	550	6	of	of	ADP
fbem-27690	550	7	respondents	respondent	NOUN
fbem-27690	550	8	who	who	PRON
fbem-27690	550	9	differed	differ	VERB
fbem-27690	550	10	in	in	ADP
fbem-27690	550	11	the	the	DET
fbem-27690	550	12	significance	significance	NOUN
fbem-27690	550	13	of	of	ADP
fbem-27690	550	14	expected	expect	VERB
fbem-27690	550	15	service	service	NOUN
fbem-27690	550	16	quality	quality	NOUN
fbem-27690	550	17	of	of	ADP
fbem-27690	550	18	dongguan	dongguan	PROPN
fbem-27690	550	19	terminal	terminal	PROPN
fbem-27690	550	20	logistic	logistic	PROPN
fbem-27690	550	21	the	the	DET
fbem-27690	550	22	results	result	NOUN
fbem-27690	550	23	showed	show	VERB
fbem-27690	550	24	that	that	SCONJ
fbem-27690	550	25	there	there	PRON
fbem-27690	550	26	were	be	VERB
fbem-27690	550	27	significant	significant	ADJ
fbem-27690	550	28	differences	difference	NOUN
fbem-27690	550	29	in	in	ADP
fbem-27690	550	30	the	the	DET
fbem-27690	550	31	expected	expect	VERB
fbem-27690	550	32	-	-	PUNCT
fbem-27690	550	33	service	service	NOUN
fbem-27690	550	34	quality	quality	NOUN
fbem-27690	550	35	by	by	ADP
fbem-27690	550	36	the	the	DET
fbem-27690	550	37	three	three	NUM
fbem-27690	550	38	(	(	PUNCT
fbem-27690	550	39	3	3	NUM
fbem-27690	550	40	)	)	PUNCT
fbem-27690	550	41	groups	group	NOUN
fbem-27690	550	42	of	of	ADP
fbem-27690	550	43	respondents	respondent	NOUN
fbem-27690	550	44	for	for	ADP
fbem-27690	550	45	dongguan	dongguan	PROPN
fbem-27690	550	46	terminal	terminal	PROPN
fbem-27690	550	47	logistic	logistic	NOUN
fbem-27690	550	48	.	.	PUNCT
fbem-27690	551	1	customers	customer	NOUN
fbem-27690	551	2	who	who	PRON
fbem-27690	551	3	chose	choose	VERB
fbem-27690	551	4	home	home	NOUN
fbem-27690	551	5	delivery	delivery	NOUN
fbem-27690	551	6	had	have	VERB
fbem-27690	551	7	the	the	DET
fbem-27690	551	8	highest	high	ADJ
fbem-27690	551	9	expectations	expectation	NOUN
fbem-27690	551	10	,	,	PUNCT
fbem-27690	551	11	then	then	ADV
fbem-27690	551	12	those	those	PRON
fbem-27690	551	13	who	who	PRON
fbem-27690	551	14	chose	choose	VERB
fbem-27690	551	15	self	self	NOUN
fbem-27690	551	16	-	-	PUNCT
fbem-27690	551	17	service	service	NOUN
fbem-27690	551	18	pick	pick	NOUN
fbem-27690	551	19	up	up	ADP
fbem-27690	551	20	container	container	NOUN
fbem-27690	551	21	,	,	PUNCT
fbem-27690	551	22	and	and	CCONJ
fbem-27690	551	23	finally	finally	ADV
fbem-27690	551	24	those	those	PRON
fbem-27690	551	25	who	who	PRON
fbem-27690	551	26	chose	choose	VERB
fbem-27690	551	27	post	post	PROPN
fbem-27690	551	28	office	office	NOUN
fbem-27690	551	29	.	.	PUNCT
fbem-27690	552	1	through	through	ADP
fbem-27690	552	2	the	the	DET
fbem-27690	552	3	analysis	analysis	NOUN
fbem-27690	552	4	of	of	ADP
fbem-27690	552	5	terminal	terminal	ADJ
fbem-27690	552	6	logistic	logistic	ADJ
fbem-27690	552	7	service	service	NOUN
fbem-27690	552	8	quality	quality	NOUN
fbem-27690	552	9	in	in	ADP
fbem-27690	552	10	dongguan	dongguan	PROPN
fbem-27690	552	11	,	,	PUNCT
fbem-27690	552	12	it	it	PRON
fbem-27690	552	13	was	be	AUX
fbem-27690	552	14	found	find	VERB
fbem-27690	552	15	that	that	SCONJ
fbem-27690	552	16	customers	customer	NOUN
fbem-27690	552	17	have	have	VERB
fbem-27690	552	18	different	different	ADJ
fbem-27690	552	19	expectations	expectation	NOUN
fbem-27690	552	20	and	and	CCONJ
fbem-27690	552	21	concerns	concern	NOUN
fbem-27690	552	22	about	about	ADP
fbem-27690	552	23	different	different	ADJ
fbem-27690	552	24	logistics	logistic	NOUN
fbem-27690	552	25	service	service	NOUN
fbem-27690	552	26	modes	mode	NOUN
fbem-27690	552	27	(	(	PUNCT
fbem-27690	552	28	home	home	NOUN
fbem-27690	552	29	delivery	delivery	NOUN
fbem-27690	552	30	,	,	PUNCT
fbem-27690	552	31	self	self	NOUN
fbem-27690	552	32	-	-	PUNCT
fbem-27690	552	33	service	service	NOUN
fbem-27690	552	34	pick	pick	VERB
fbem-27690	552	35	up	up	ADP
fbem-27690	552	36	container	container	NOUN
fbem-27690	552	37	and	and	CCONJ
fbem-27690	552	38	post	post	NOUN
fbem-27690	552	39	office	office	NOUN
fbem-27690	552	40	)	)	PUNCT
fbem-27690	552	41	.	.	PUNCT
fbem-27690	553	1	based	base	VERB
fbem-27690	553	2	on	on	ADP
fbem-27690	553	3	the	the	DET
fbem-27690	553	4	level	level	NOUN
fbem-27690	553	5	of	of	ADP
fbem-27690	553	6	customer	customer	NOUN
fbem-27690	553	7	expectations	expectation	NOUN
fbem-27690	553	8	and	and	CCONJ
fbem-27690	553	9	different	different	ADJ
fbem-27690	553	10	concerns	concern	NOUN
fbem-27690	553	11	,	,	PUNCT
fbem-27690	553	12	the	the	DET
fbem-27690	553	13	following	follow	VERB
fbem-27690	553	14	improvements	improvement	NOUN
fbem-27690	553	15	and	and	CCONJ
fbem-27690	553	16	suggestions	suggestion	NOUN
fbem-27690	553	17	are	be	AUX
fbem-27690	553	18	proposed	propose	VERB
fbem-27690	553	19	:	:	PUNCT
fbem-27690	553	20	home	home	NOUN
fbem-27690	553	21	delivery	delivery	NOUN
fbem-27690	553	22	customers	customer	NOUN
fbem-27690	553	23	have	have	VERB
fbem-27690	553	24	high	high	ADJ
fbem-27690	553	25	expectations	expectation	NOUN
fbem-27690	553	26	for	for	ADP
fbem-27690	553	27	service	service	NOUN
fbem-27690	553	28	efficiency	efficiency	NOUN
fbem-27690	553	29	,	,	PUNCT
fbem-27690	553	30	quality	quality	NOUN
fbem-27690	553	31	of	of	ADP
fbem-27690	553	32	couriers	courier	NOUN
fbem-27690	553	33	,	,	PUNCT
fbem-27690	553	34	accuracy	accuracy	NOUN
fbem-27690	553	35	,	,	PUNCT
fbem-27690	553	36	timeliness	timeliness	NOUN
fbem-27690	553	37	and	and	CCONJ
fbem-27690	553	38	convenience	convenience	NOUN
fbem-27690	553	39	of	of	ADP
fbem-27690	553	40	pick	pick	VERB
fbem-27690	553	41	up	up	ADP
fbem-27690	553	42	.	.	PUNCT
fbem-27690	554	1	logistic	logistic	ADJ
fbem-27690	554	2	companies	company	NOUN
fbem-27690	554	3	can	can	AUX
fbem-27690	554	4	optimize	optimize	VERB
fbem-27690	554	5	delivery	delivery	NOUN
fbem-27690	554	6	routes	route	NOUN
fbem-27690	554	7	and	and	CCONJ
fbem-27690	554	8	use	use	VERB
fbem-27690	554	9	intelligent	intelligent	ADJ
fbem-27690	554	10	scheduling	scheduling	NOUN
fbem-27690	554	11	systems	system	NOUN
fbem-27690	554	12	to	to	PART
fbem-27690	554	13	reasonably	reasonably	ADV
fbem-27690	554	14	arrange	arrange	VERB
fbem-27690	554	15	delivery	delivery	NOUN
fbem-27690	554	16	time	time	NOUN
fbem-27690	554	17	to	to	PART
fbem-27690	554	18	ensure	ensure	VERB
fbem-27690	554	19	the	the	DET
fbem-27690	554	20	timeliness	timeliness	NOUN
fbem-27690	554	21	and	and	CCONJ
fbem-27690	554	22	efficiency	efficiency	NOUN
fbem-27690	554	23	of	of	ADP
fbem-27690	554	24	delivery	delivery	NOUN
fbem-27690	554	25	.	.	PUNCT
fbem-27690	555	1	they	they	PRON
fbem-27690	555	2	can	can	AUX
fbem-27690	555	3	also	also	ADV
fbem-27690	555	4	enhance	enhance	VERB
fbem-27690	555	5	professional	professional	ADJ
fbem-27690	555	6	training	training	NOUN
fbem-27690	555	7	for	for	SCONJ
fbem-27690	555	8	couriers	courier	NOUN
fbem-27690	555	9	to	to	PART
fbem-27690	555	10	improve	improve	VERB
fbem-27690	555	11	their	their	PRON
fbem-27690	555	12	service	service	NOUN
fbem-27690	555	13	awareness	awareness	NOUN
fbem-27690	555	14	,	,	PUNCT
fbem-27690	555	15	communication	communication	NOUN
fbem-27690	555	16	skills	skill	NOUN
fbem-27690	555	17	and	and	CCONJ
fbem-27690	555	18	resilience	resilience	NOUN
fbem-27690	555	19	to	to	PART
fbem-27690	555	20	cope	cope	VERB
fbem-27690	555	21	with	with	ADP
fbem-27690	555	22	customers	customer	NOUN
fbem-27690	555	23	'	'	PART
fbem-27690	555	24	individual	individual	ADJ
fbem-27690	555	25	needs	need	NOUN
fbem-27690	555	26	and	and	CCONJ
fbem-27690	555	27	unexpected	unexpected	ADJ
fbem-27690	555	28	situations	situation	NOUN
fbem-27690	555	29	.	.	PUNCT
fbem-27690	556	1	another	another	PRON
fbem-27690	556	2	is	be	AUX
fbem-27690	556	3	establishing	establish	VERB
fbem-27690	556	4	a	a	DET
fbem-27690	556	5	strict	strict	ADJ
fbem-27690	556	6	goods	good	NOUN
fbem-27690	556	7	’	'	PUNCT
fbem-27690	556	8	management	management	NOUN
fbem-27690	556	9	process	process	NOUN
fbem-27690	556	10	325	325	NUM
fbem-27690	556	11	to	to	PART
fbem-27690	556	12	reduce	reduce	VERB
fbem-27690	556	13	the	the	DET
fbem-27690	556	14	occurrence	occurrence	NOUN
fbem-27690	556	15	of	of	ADP
fbem-27690	556	16	incorrect	incorrect	ADJ
fbem-27690	556	17	deliveries	delivery	NOUN
fbem-27690	556	18	,	,	PUNCT
fbem-27690	556	19	to	to	PART
fbem-27690	556	20	ensure	ensure	VERB
fbem-27690	556	21	accurate	accurate	ADJ
fbem-27690	556	22	deliveries	delivery	NOUN
fbem-27690	556	23	with	with	ADP
fbem-27690	556	24	the	the	DET
fbem-27690	556	25	help	help	NOUN
fbem-27690	556	26	of	of	ADP
fbem-27690	556	27	technologies	technology	NOUN
fbem-27690	556	28	such	such	ADJ
fbem-27690	556	29	as	as	ADP
fbem-27690	556	30	code	code	NOUN
fbem-27690	556	31	scanning	scan	VERB
fbem-27690	556	32	confirmation	confirmation	NOUN
fbem-27690	556	33	and	and	CCONJ
fbem-27690	556	34	gps	gps	NOUN
fbem-27690	556	35	positioning	positioning	NOUN
fbem-27690	556	36	.	.	PUNCT
fbem-27690	557	1	customers	customer	NOUN
fbem-27690	557	2	can	can	AUX
fbem-27690	557	3	also	also	ADV
fbem-27690	557	4	be	be	AUX
fbem-27690	557	5	provided	provide	VERB
fbem-27690	557	6	with	with	ADP
fbem-27690	557	7	flexible	flexible	ADJ
fbem-27690	557	8	delivery	delivery	NOUN
fbem-27690	557	9	time	time	NOUN
fbem-27690	557	10	options	option	NOUN
fbem-27690	557	11	,	,	PUNCT
fbem-27690	557	12	such	such	ADJ
fbem-27690	557	13	as	as	ADP
fbem-27690	557	14	evening	evening	NOUN
fbem-27690	557	15	delivery	delivery	NOUN
fbem-27690	557	16	or	or	CCONJ
fbem-27690	557	17	weekend	weekend	NOUN
fbem-27690	557	18	delivery	delivery	NOUN
fbem-27690	557	19	,	,	PUNCT
fbem-27690	557	20	to	to	PART
fbem-27690	557	21	increase	increase	VERB
fbem-27690	557	22	the	the	DET
fbem-27690	557	23	convenience	convenience	NOUN
fbem-27690	557	24	of	of	ADP
fbem-27690	557	25	customer	customer	NOUN
fbem-27690	557	26	pick	pick	VERB
fbem-27690	557	27	up	up	ADP
fbem-27690	557	28	.	.	PUNCT
fbem-27690	558	1	customers	customer	NOUN
fbem-27690	558	2	choosing	choose	VERB
fbem-27690	558	3	self	self	NOUN
fbem-27690	558	4	-	-	PUNCT
fbem-27690	558	5	service	service	NOUN
fbem-27690	558	6	pick	pick	NOUN
fbem-27690	558	7	up	up	ADP
fbem-27690	558	8	containers	container	NOUN
fbem-27690	558	9	were	be	AUX
fbem-27690	558	10	more	more	ADV
fbem-27690	558	11	concerned	concerned	ADJ
fbem-27690	558	12	about	about	ADP
fbem-27690	558	13	the	the	DET
fbem-27690	558	14	service	service	NOUN
fbem-27690	558	15	quality	quality	NOUN
fbem-27690	558	16	of	of	ADP
fbem-27690	558	17	staff	staff	NOUN
fbem-27690	558	18	,	,	PUNCT
fbem-27690	558	19	the	the	DET
fbem-27690	558	20	attitude	attitude	NOUN
fbem-27690	558	21	and	and	CCONJ
fbem-27690	558	22	professionalism	professionalism	NOUN
fbem-27690	558	23	of	of	ADP
fbem-27690	558	24	couriers	courier	NOUN
fbem-27690	558	25	,	,	PUNCT
fbem-27690	558	26	this	this	PRON
fbem-27690	558	27	includes	include	VERB
fbem-27690	558	28	reasonable	reasonable	ADJ
fbem-27690	558	29	location	location	NOUN
fbem-27690	558	30	and	and	CCONJ
fbem-27690	558	31	regular	regular	ADJ
fbem-27690	558	32	maintenance	maintenance	NOUN
fbem-27690	558	33	of	of	ADP
fbem-27690	558	34	self	self	NOUN
fbem-27690	558	35	-	-	PUNCT
fbem-27690	558	36	service	service	NOUN
fbem-27690	558	37	pick	pick	VERB
fbem-27690	558	38	up	up	ADP
fbem-27690	558	39	containers	container	NOUN
fbem-27690	558	40	to	to	PART
fbem-27690	558	41	ensure	ensure	VERB
fbem-27690	558	42	normal	normal	ADJ
fbem-27690	558	43	operation	operation	NOUN
fbem-27690	558	44	of	of	ADP
fbem-27690	558	45	the	the	DET
fbem-27690	558	46	facilities	facility	NOUN
fbem-27690	558	47	,	,	PUNCT
fbem-27690	558	48	to	to	PART
fbem-27690	558	49	avoid	avoid	VERB
fbem-27690	558	50	congestion	congestion	NOUN
fbem-27690	558	51	during	during	ADP
fbem-27690	558	52	peak	peak	NOUN
fbem-27690	558	53	periods	period	NOUN
fbem-27690	558	54	or	or	CCONJ
fbem-27690	558	55	equipment	equipment	NOUN
fbem-27690	558	56	failures	failure	NOUN
fbem-27690	558	57	affecting	affect	VERB
fbem-27690	558	58	the	the	DET
fbem-27690	558	59	user	user	NOUN
fbem-27690	558	60	experience	experience	NOUN
fbem-27690	558	61	.	.	PUNCT
fbem-27690	559	1	there	there	PRON
fbem-27690	559	2	is	be	VERB
fbem-27690	559	3	also	also	ADV
fbem-27690	559	4	a	a	DET
fbem-27690	559	5	need	need	NOUN
fbem-27690	559	6	to	to	PART
fbem-27690	559	7	focus	focus	VERB
fbem-27690	559	8	on	on	ADP
fbem-27690	559	9	the	the	DET
fbem-27690	559	10	professionalism	professionalism	NOUN
fbem-27690	559	11	of	of	ADP
fbem-27690	559	12	couriers	courier	NOUN
fbem-27690	559	13	,	,	PUNCT
fbem-27690	559	14	through	through	ADP
fbem-27690	559	15	the	the	DET
fbem-27690	559	16	assessment	assessment	NOUN
fbem-27690	559	17	and	and	CCONJ
fbem-27690	559	18	incentive	incentive	NOUN
fbem-27690	559	19	mechanism	mechanism	NOUN
fbem-27690	559	20	to	to	PART
fbem-27690	559	21	guide	guide	VERB
fbem-27690	559	22	them	they	PRON
fbem-27690	559	23	to	to	PART
fbem-27690	559	24	serve	serve	VERB
fbem-27690	559	25	customers	customer	NOUN
fbem-27690	559	26	with	with	ADP
fbem-27690	559	27	a	a	DET
fbem-27690	559	28	friendly	friendly	ADJ
fbem-27690	559	29	and	and	CCONJ
fbem-27690	559	30	positive	positive	ADJ
fbem-27690	559	31	attitude	attitude	NOUN
fbem-27690	559	32	,	,	PUNCT
fbem-27690	559	33	to	to	PART
fbem-27690	559	34	reduce	reduce	VERB
fbem-27690	559	35	the	the	DET
fbem-27690	559	36	friction	friction	NOUN
fbem-27690	559	37	points	point	NOUN
fbem-27690	559	38	in	in	ADP
fbem-27690	559	39	the	the	DET
fbem-27690	559	40	service	service	NOUN
fbem-27690	559	41	(	(	PUNCT
fbem-27690	559	42	tian	tian	ADJ
fbem-27690	559	43	,	,	PUNCT
fbem-27690	559	44	2019	2019	NUM
fbem-27690	559	45	)	)	PUNCT
fbem-27690	559	46	.	.	PUNCT
fbem-27690	560	1	another	another	PRON
fbem-27690	560	2	is	be	AUX
fbem-27690	560	3	to	to	PART
fbem-27690	560	4	strengthen	strengthen	VERB
fbem-27690	560	5	the	the	DET
fbem-27690	560	6	service	service	NOUN
fbem-27690	560	7	awareness	awareness	NOUN
fbem-27690	560	8	of	of	ADP
fbem-27690	560	9	the	the	DET
fbem-27690	560	10	backstage	backstage	NOUN
fbem-27690	560	11	management	management	NOUN
fbem-27690	560	12	and	and	CCONJ
fbem-27690	560	13	maintenance	maintenance	NOUN
fbem-27690	560	14	personnel	personnel	NOUN
fbem-27690	560	15	to	to	PART
fbem-27690	560	16	ensure	ensure	VERB
fbem-27690	560	17	timely	timely	ADJ
fbem-27690	560	18	response	response	NOUN
fbem-27690	560	19	to	to	ADP
fbem-27690	560	20	customer	customer	NOUN
fbem-27690	560	21	problems	problem	NOUN
fbem-27690	560	22	and	and	CCONJ
fbem-27690	560	23	enhance	enhance	VERB
fbem-27690	560	24	users	user	NOUN
fbem-27690	560	25	'	'	PART
fbem-27690	560	26	service	service	NOUN
fbem-27690	560	27	experience	experience	NOUN
fbem-27690	560	28	during	during	ADP
fbem-27690	560	29	self	self	NOUN
fbem-27690	560	30	-	-	PUNCT
fbem-27690	560	31	service	service	NOUN
fbem-27690	560	32	pick	pick	NOUN
fbem-27690	560	33	up	up	ADP
fbem-27690	560	34	.	.	PUNCT
fbem-27690	561	1	during	during	ADP
fbem-27690	561	2	self	self	NOUN
fbem-27690	561	3	-	-	PUNCT
fbem-27690	561	4	service	service	NOUN
fbem-27690	561	5	pick	pick	VERB
fbem-27690	561	6	up	up	ADP
fbem-27690	561	7	container	container	NOUN
fbem-27690	561	8	pickup	pickup	NOUN
fbem-27690	561	9	process	process	NOUN
fbem-27690	561	10	,	,	PUNCT
fbem-27690	561	11	especially	especially	ADV
fbem-27690	561	12	for	for	ADP
fbem-27690	561	13	new	new	ADJ
fbem-27690	561	14	clients	client	NOUN
fbem-27690	561	15	,	,	PUNCT
fbem-27690	561	16	this	this	PRON
fbem-27690	561	17	will	will	AUX
fbem-27690	561	18	help	help	VERB
fbem-27690	561	19	customers	customer	NOUN
fbem-27690	561	20	get	get	AUX
fbem-27690	561	21	started	start	VERB
fbem-27690	561	22	quickly	quickly	ADV
fbem-27690	561	23	by	by	ADP
fbem-27690	561	24	providing	provide	VERB
fbem-27690	561	25	instructions	instruction	NOUN
fbem-27690	561	26	and	and	CCONJ
fbem-27690	561	27	video	video	NOUN
fbem-27690	561	28	tutorials	tutorial	NOUN
fbem-27690	561	29	at	at	ADP
fbem-27690	561	30	the	the	DET
fbem-27690	561	31	self	self	NOUN
fbem-27690	561	32	-	-	PUNCT
fbem-27690	561	33	service	service	NOUN
fbem-27690	561	34	pick	pick	VERB
fbem-27690	561	35	up	up	ADP
fbem-27690	561	36	container	container	NOUN
fbem-27690	561	37	or	or	CCONJ
fbem-27690	561	38	online	online	ADJ
fbem-27690	561	39	platforms	platform	NOUN
fbem-27690	561	40	.	.	PUNCT
fbem-27690	562	1	customers	customer	NOUN
fbem-27690	562	2	choosing	choose	VERB
fbem-27690	562	3	post	post	NOUN
fbem-27690	562	4	offices	office	NOUN
fbem-27690	562	5	were	be	AUX
fbem-27690	562	6	mainly	mainly	ADV
fbem-27690	562	7	concerned	concerned	ADJ
fbem-27690	562	8	about	about	ADP
fbem-27690	562	9	the	the	DET
fbem-27690	562	10	distribution	distribution	NOUN
fbem-27690	562	11	of	of	ADP
fbem-27690	562	12	outlets	outlet	NOUN
fbem-27690	562	13	,	,	PUNCT
fbem-27690	562	14	the	the	DET
fbem-27690	562	15	convenience	convenience	NOUN
fbem-27690	562	16	of	of	ADP
fbem-27690	562	17	picking	pick	VERB
fbem-27690	562	18	up	up	ADP
fbem-27690	562	19	goods	good	NOUN
fbem-27690	562	20	,	,	PUNCT
fbem-27690	562	21	the	the	DET
fbem-27690	562	22	tidiness	tidiness	NOUN
fbem-27690	562	23	of	of	ADP
fbem-27690	562	24	shelves	shelf	NOUN
fbem-27690	562	25	,	,	PUNCT
fbem-27690	562	26	the	the	DET
fbem-27690	562	27	attitude	attitude	NOUN
fbem-27690	562	28	of	of	ADP
fbem-27690	562	29	staff	staff	NOUN
fbem-27690	562	30	,	,	PUNCT
fbem-27690	562	31	and	and	CCONJ
fbem-27690	562	32	privacy	privacy	NOUN
fbem-27690	562	33	protection	protection	NOUN
fbem-27690	562	34	,	,	PUNCT
fbem-27690	562	35	through	through	ADP
fbem-27690	562	36	big	big	ADJ
fbem-27690	562	37	data	datum	NOUN
fbem-27690	562	38	analysis	analysis	NOUN
fbem-27690	562	39	of	of	ADP
fbem-27690	562	40	the	the	DET
fbem-27690	562	41	distribution	distribution	NOUN
fbem-27690	562	42	areas	area	NOUN
fbem-27690	562	43	where	where	SCONJ
fbem-27690	562	44	users	user	NOUN
fbem-27690	562	45	are	be	AUX
fbem-27690	562	46	concentrated	concentrate	VERB
fbem-27690	562	47	.	.	PUNCT
fbem-27690	563	1	there	there	PRON
fbem-27690	563	2	is	be	VERB
fbem-27690	563	3	a	a	DET
fbem-27690	563	4	necessity	necessity	NOUN
fbem-27690	563	5	to	to	PART
fbem-27690	563	6	set	set	VERB
fbem-27690	563	7	up	up	ADP
fbem-27690	563	8	or	or	CCONJ
fbem-27690	563	9	optimize	optimize	VERB
fbem-27690	563	10	the	the	DET
fbem-27690	563	11	layout	layout	NOUN
fbem-27690	563	12	of	of	ADP
fbem-27690	563	13	outlets	outlet	NOUN
fbem-27690	563	14	to	to	PART
fbem-27690	563	15	improve	improve	VERB
fbem-27690	563	16	the	the	DET
fbem-27690	563	17	coverage	coverage	NOUN
fbem-27690	563	18	rate	rate	NOUN
fbem-27690	563	19	,	,	PUNCT
fbem-27690	563	20	so	so	SCONJ
fbem-27690	563	21	as	as	SCONJ
fbem-27690	563	22	to	to	PART
fbem-27690	563	23	facilitate	facilitate	VERB
fbem-27690	563	24	the	the	DET
fbem-27690	563	25	pick	pick	VERB
fbem-27690	563	26	-	-	PUNCT
fbem-27690	563	27	up	up	NOUN
fbem-27690	563	28	of	of	ADP
fbem-27690	563	29	goods	good	NOUN
fbem-27690	563	30	by	by	ADP
fbem-27690	563	31	customers	customer	NOUN
fbem-27690	563	32	.	.	PUNCT
fbem-27690	564	1	standardized	standardized	ADJ
fbem-27690	564	2	management	management	NOUN
fbem-27690	564	3	of	of	ADP
fbem-27690	564	4	post	post	NOUN
fbem-27690	564	5	offices	office	NOUN
fbem-27690	564	6	to	to	PART
fbem-27690	564	7	ensure	ensure	VERB
fbem-27690	564	8	cleanliness	cleanliness	NOUN
fbem-27690	564	9	and	and	CCONJ
fbem-27690	564	10	neatness	neatness	NOUN
fbem-27690	564	11	of	of	ADP
fbem-27690	564	12	shelves	shelf	NOUN
fbem-27690	564	13	and	and	CCONJ
fbem-27690	564	14	environment	environment	NOUN
fbem-27690	564	15	to	to	PART
fbem-27690	564	16	provide	provide	VERB
fbem-27690	564	17	customers	customer	NOUN
fbem-27690	564	18	with	with	ADP
fbem-27690	564	19	a	a	DET
fbem-27690	564	20	comfortable	comfortable	ADJ
fbem-27690	564	21	pickup	pickup	NOUN
fbem-27690	564	22	experience	experience	NOUN
fbem-27690	564	23	,	,	PUNCT
fbem-27690	564	24	can	can	AUX
fbem-27690	564	25	also	also	ADV
fbem-27690	564	26	be	be	AUX
fbem-27690	564	27	implemented	implement	VERB
fbem-27690	564	28	avoiding	avoid	VERB
fbem-27690	564	29	the	the	DET
fbem-27690	564	30	exposure	exposure	NOUN
fbem-27690	564	31	of	of	ADP
fbem-27690	564	32	personal	personal	ADJ
fbem-27690	564	33	information	information	NOUN
fbem-27690	564	34	on	on	ADP
fbem-27690	564	35	parcel	parcel	NOUN
fbem-27690	564	36	packaging	packaging	NOUN
fbem-27690	564	37	and	and	CCONJ
fbem-27690	564	38	strengthening	strengthen	VERB
fbem-27690	564	39	the	the	DET
fbem-27690	564	40	information	information	NOUN
fbem-27690	564	41	protection	protection	NOUN
fbem-27690	564	42	awareness	awareness	NOUN
fbem-27690	564	43	of	of	ADP
fbem-27690	564	44	post	post	PROPN
fbem-27690	564	45	office	office	NOUN
fbem-27690	564	46	personnel	personnel	NOUN
fbem-27690	564	47	to	to	PART
fbem-27690	564	48	ensure	ensure	VERB
fbem-27690	564	49	customer	customer	NOUN
fbem-27690	564	50	privacy	privacy	NOUN
fbem-27690	564	51	and	and	CCONJ
fbem-27690	564	52	security	security	NOUN
fbem-27690	564	53	should	should	AUX
fbem-27690	564	54	be	be	AUX
fbem-27690	564	55	practiced	practice	VERB
fbem-27690	564	56	as	as	ADV
fbem-27690	564	57	well	well	ADV
fbem-27690	564	58	.	.	PUNCT
fbem-27690	565	1	regular	regular	ADJ
fbem-27690	565	2	training	training	NOUN
fbem-27690	565	3	of	of	ADP
fbem-27690	565	4	post	post	NOUN
fbem-27690	565	5	office	office	NOUN
fbem-27690	565	6	staff	staff	NOUN
fbem-27690	565	7	on	on	ADP
fbem-27690	565	8	service	service	NOUN
fbem-27690	565	9	attitudes	attitude	NOUN
fbem-27690	565	10	and	and	CCONJ
fbem-27690	565	11	skills	skill	NOUN
fbem-27690	565	12	to	to	PART
fbem-27690	565	13	enhance	enhance	VERB
fbem-27690	565	14	their	their	PRON
fbem-27690	565	15	professionalism	professionalism	NOUN
fbem-27690	565	16	,	,	PUNCT
fbem-27690	565	17	so	so	SCONJ
fbem-27690	565	18	as	as	SCONJ
fbem-27690	565	19	to	to	PART
fbem-27690	565	20	enhance	enhance	VERB
fbem-27690	565	21	customers	customer	NOUN
fbem-27690	565	22	'	'	PART
fbem-27690	565	23	trust	trust	NOUN
fbem-27690	565	24	and	and	CCONJ
fbem-27690	565	25	satisfaction	satisfaction	NOUN
fbem-27690	565	26	may	may	AUX
fbem-27690	565	27	be	be	AUX
fbem-27690	565	28	done	do	VERB
fbem-27690	565	29	.	.	PUNCT
fbem-27690	566	1	lastly	lastly	ADV
fbem-27690	566	2	is	be	AUX
fbem-27690	566	3	to	to	PART
fbem-27690	566	4	add	add	VERB
fbem-27690	566	5	fast	fast	ADJ
fbem-27690	566	6	pick	pick	NOUN
fbem-27690	566	7	up	up	ADP
fbem-27690	566	8	channels	channel	NOUN
fbem-27690	566	9	during	during	ADP
fbem-27690	566	10	peak	peak	ADJ
fbem-27690	566	11	hours	hour	NOUN
fbem-27690	566	12	at	at	ADP
fbem-27690	566	13	post	post	NOUN
fbem-27690	566	14	offices	office	NOUN
fbem-27690	566	15	,	,	PUNCT
fbem-27690	566	16	or	or	CCONJ
fbem-27690	566	17	allow	allow	VERB
fbem-27690	566	18	users	user	NOUN
fbem-27690	566	19	to	to	PART
fbem-27690	566	20	pick	pick	VERB
fbem-27690	566	21	up	up	ADP
fbem-27690	566	22	goods	good	NOUN
fbem-27690	566	23	in	in	ADP
fbem-27690	566	24	a	a	DET
fbem-27690	566	25	staggered	staggered	ADJ
fbem-27690	566	26	manner	manner	NOUN
fbem-27690	566	27	through	through	ADP
fbem-27690	566	28	the	the	DET
fbem-27690	566	29	appointment	appointment	NOUN
fbem-27690	566	30	pick	pick	VERB
fbem-27690	566	31	up	up	ADP
fbem-27690	566	32	function	function	NOUN
fbem-27690	566	33	,	,	PUNCT
fbem-27690	566	34	to	to	PART
fbem-27690	566	35	cut	cut	VERB
fbem-27690	566	36	down	down	ADP
fbem-27690	566	37	on	on	ADP
fbem-27690	566	38	the	the	DET
fbem-27690	566	39	amount	amount	NOUN
fbem-27690	566	40	of	of	ADP
fbem-27690	566	41	time	time	NOUN
fbem-27690	566	42	that	that	PRON
fbem-27690	566	43	customers	customer	NOUN
fbem-27690	566	44	must	must	AUX
fbem-27690	566	45	wait	wait	VERB
fbem-27690	566	46	and	and	CCONJ
fbem-27690	566	47	improve	improve	VERB
fbem-27690	566	48	the	the	DET
fbem-27690	566	49	convenience	convenience	NOUN
fbem-27690	566	50	of	of	ADP
fbem-27690	566	51	picking	pick	VERB
fbem-27690	566	52	up	up	ADP
fbem-27690	566	53	goods	good	NOUN
fbem-27690	566	54	.	.	PUNCT
fbem-27690	567	1	5.2.4	5.2.4	NUM
fbem-27690	567	2	.	.	PUNCT
fbem-27690	568	1	as	as	ADP
fbem-27690	568	2	to	to	ADP
fbem-27690	568	3	the	the	DET
fbem-27690	568	4	current	current	ADJ
fbem-27690	568	5	low	low	ADJ
fbem-27690	568	6	perceptions	perception	NOUN
fbem-27690	568	7	of	of	ADP
fbem-27690	568	8	service	service	NOUN
fbem-27690	568	9	quality	quality	NOUN
fbem-27690	568	10	in	in	ADP
fbem-27690	568	11	dongguan	dongguan	PROPN
fbem-27690	568	12	,	,	PUNCT
fbem-27690	568	13	china	china	PROPN
fbem-27690	568	14	in	in	ADP
fbem-27690	568	15	reaction	reaction	NOUN
fbem-27690	568	16	to	to	ADP
fbem-27690	568	17	the	the	DET
fbem-27690	568	18	low	low	ADJ
fbem-27690	568	19	perception	perception	NOUN
fbem-27690	568	20	of	of	ADP
fbem-27690	568	21	service	service	NOUN
fbem-27690	568	22	quality	quality	NOUN
fbem-27690	568	23	by	by	ADP
fbem-27690	568	24	dongguan	dongguan	PROPN
fbem-27690	568	25	terminal	terminal	PROPN
fbem-27690	568	26	logistic	logistic	ADJ
fbem-27690	568	27	customers	customer	NOUN
fbem-27690	568	28	,	,	PUNCT
fbem-27690	568	29	it	it	PRON
fbem-27690	568	30	is	be	AUX
fbem-27690	568	31	important	important	ADJ
fbem-27690	568	32	to	to	PART
fbem-27690	568	33	indicate	indicate	VERB
fbem-27690	568	34	that	that	SCONJ
fbem-27690	568	35	customers	customer	NOUN
fbem-27690	568	36	were	be	AUX
fbem-27690	568	37	dissatisfied	dissatisfied	ADJ
fbem-27690	568	38	with	with	ADP
fbem-27690	568	39	the	the	DET
fbem-27690	568	40	dongguan	dongguan	PROPN
fbem-27690	568	41	terminal	terminal	PROPN
fbem-27690	568	42	logistics	logistics	PROPN
fbem-27690	568	43	services	service	NOUN
fbem-27690	568	44	quality	quality	NOUN
fbem-27690	568	45	.	.	PUNCT
fbem-27690	569	1	terminal	terminal	ADJ
fbem-27690	569	2	logistic	logistic	ADJ
fbem-27690	569	3	enterprises	enterprise	NOUN
fbem-27690	569	4	need	need	VERB
fbem-27690	569	5	to	to	PART
fbem-27690	569	6	establish	establish	VERB
fbem-27690	569	7	a	a	DET
fbem-27690	569	8	dynamic	dynamic	ADJ
fbem-27690	569	9	survey	survey	NOUN
fbem-27690	569	10	and	and	CCONJ
fbem-27690	569	11	feedback	feedback	NOUN
fbem-27690	569	12	mechanism	mechanism	NOUN
fbem-27690	569	13	to	to	PART
fbem-27690	569	14	understand	understand	VERB
fbem-27690	569	15	the	the	DET
fbem-27690	569	16	customer	customer	NOUN
fbem-27690	569	17	's	's	PART
fbem-27690	569	18	real	real	ADJ
fbem-27690	569	19	experience	experience	NOUN
fbem-27690	569	20	on	on	ADP
fbem-27690	569	21	terminal	terminal	ADJ
fbem-27690	569	22	logistic	logistic	ADJ
fbem-27690	569	23	services	service	NOUN
fbem-27690	569	24	,	,	PUNCT
fbem-27690	569	25	identify	identify	VERB
fbem-27690	569	26	specific	specific	ADJ
fbem-27690	569	27	pain	pain	NOUN
fbem-27690	569	28	point	point	NOUN
fbem-27690	569	29	areas	area	NOUN
fbem-27690	569	30	,	,	PUNCT
fbem-27690	569	31	find	find	VERB
fbem-27690	569	32	specific	specific	ADJ
fbem-27690	569	33	problems	problem	NOUN
fbem-27690	569	34	and	and	CCONJ
fbem-27690	569	35	provide	provide	VERB
fbem-27690	569	36	targeted	targeted	ADJ
fbem-27690	569	37	improvements	improvement	NOUN
fbem-27690	569	38	.	.	PUNCT
fbem-27690	570	1	first	first	ADV
fbem-27690	570	2	,	,	PUNCT
fbem-27690	570	3	determine	determine	VERB
fbem-27690	570	4	the	the	DET
fbem-27690	570	5	survey	survey	NOUN
fbem-27690	570	6	objectives	objective	NOUN
fbem-27690	570	7	such	such	ADJ
fbem-27690	570	8	as	as	ADP
fbem-27690	570	9	understanding	understand	VERB
fbem-27690	570	10	customer	customer	NOUN
fbem-27690	570	11	satisfaction	satisfaction	NOUN
fbem-27690	570	12	with	with	ADP
fbem-27690	570	13	delivery	delivery	NOUN
fbem-27690	570	14	time	time	NOUN
fbem-27690	570	15	,	,	PUNCT
fbem-27690	570	16	pick	pick	VERB
fbem-27690	570	17	up	up	ADP
fbem-27690	570	18	convenience	convenience	NOUN
fbem-27690	570	19	,	,	PUNCT
fbem-27690	570	20	service	service	NOUN
fbem-27690	570	21	attitude	attitude	NOUN
fbem-27690	570	22	,	,	PUNCT
fbem-27690	570	23	problem	problem	NOUN
fbem-27690	570	24	handling	handling	NOUN
fbem-27690	570	25	and	and	CCONJ
fbem-27690	570	26	other	other	ADJ
fbem-27690	570	27	aspects	aspect	NOUN
fbem-27690	570	28	.	.	PUNCT
fbem-27690	571	1	design	design	VERB
fbem-27690	571	2	multi	multi	ADJ
fbem-27690	571	3	-	-	ADJ
fbem-27690	571	4	dimensional	dimensional	ADJ
fbem-27690	571	5	questions	question	NOUN
fbem-27690	571	6	,	,	PUNCT
fbem-27690	571	7	including	include	VERB
fbem-27690	571	8	delivery	delivery	NOUN
fbem-27690	571	9	timeliness	timeliness	NOUN
fbem-27690	571	10	,	,	PUNCT
fbem-27690	571	11	pick	pick	VERB
fbem-27690	571	12	up	up	ADP
fbem-27690	571	13	convenience	convenience	NOUN
fbem-27690	571	14	,	,	PUNCT
fbem-27690	571	15	service	service	NOUN
fbem-27690	571	16	attitude	attitude	NOUN
fbem-27690	571	17	,	,	PUNCT
fbem-27690	571	18	problem	problem	NOUN
fbem-27690	571	19	solving	solving	NOUN
fbem-27690	571	20	ability	ability	NOUN
fbem-27690	571	21	,	,	PUNCT
fbem-27690	571	22	etc	etc	X
fbem-27690	571	23	.	.	X
fbem-27690	571	24	,	,	PUNCT
fbem-27690	571	25	in	in	ADP
fbem-27690	571	26	order	order	NOUN
fbem-27690	571	27	to	to	PART
fbem-27690	571	28	fully	fully	ADV
fbem-27690	571	29	understand	understand	VERB
fbem-27690	571	30	customer	customer	NOUN
fbem-27690	571	31	perception	perception	NOUN
fbem-27690	571	32	.	.	PUNCT
fbem-27690	572	1	distribute	distribute	VERB
fbem-27690	572	2	questionnaires	questionnaire	NOUN
fbem-27690	572	3	through	through	ADP
fbem-27690	572	4	sms	sms	PROPN
fbem-27690	572	5	,	,	PUNCT
fbem-27690	572	6	app	app	NOUN
fbem-27690	572	7	push	push	NOUN
fbem-27690	572	8	,	,	PUNCT
fbem-27690	572	9	email	email	NOUN
fbem-27690	572	10	,	,	PUNCT
fbem-27690	572	11	etc	etc	X
fbem-27690	572	12	.	.	X
fbem-27690	572	13	,	,	PUNCT
fbem-27690	572	14	and	and	CCONJ
fbem-27690	572	15	automatically	automatically	ADV
fbem-27690	572	16	pop	pop	VERB
fbem-27690	572	17	up	up	ADP
fbem-27690	572	18	the	the	DET
fbem-27690	572	19	questionnaire	questionnaire	NOUN
fbem-27690	572	20	at	at	ADP
fbem-27690	572	21	the	the	DET
fbem-27690	572	22	end	end	NOUN
fbem-27690	572	23	of	of	ADP
fbem-27690	572	24	each	each	DET
fbem-27690	572	25	service	service	NOUN
fbem-27690	572	26	to	to	PART
fbem-27690	572	27	increase	increase	VERB
fbem-27690	572	28	the	the	DET
fbem-27690	572	29	completion	completion	NOUN
fbem-27690	572	30	rate	rate	NOUN
fbem-27690	572	31	of	of	ADP
fbem-27690	572	32	customers	customer	NOUN
fbem-27690	572	33	.	.	PUNCT
fbem-27690	573	1	collect	collect	VERB
fbem-27690	573	2	survey	survey	NOUN
fbem-27690	573	3	data	datum	NOUN
fbem-27690	573	4	and	and	CCONJ
fbem-27690	573	5	classify	classify	VERB
fbem-27690	573	6	statistics	statistic	NOUN
fbem-27690	573	7	,	,	PUNCT
fbem-27690	573	8	and	and	CCONJ
fbem-27690	573	9	discover	discover	VERB
fbem-27690	573	10	lowsatisfaction	lowsatisfaction	NOUN
fbem-27690	573	11	segments	segment	NOUN
fbem-27690	573	12	and	and	CCONJ
fbem-27690	573	13	general	general	ADJ
fbem-27690	573	14	problems	problem	NOUN
fbem-27690	573	15	through	through	ADP
fbem-27690	573	16	data	datum	NOUN
fbem-27690	573	17	analysis	analysis	NOUN
fbem-27690	573	18	.	.	PUNCT
fbem-27690	574	1	conduct	conduct	VERB
fbem-27690	574	2	quarterly	quarterly	ADJ
fbem-27690	574	3	or	or	CCONJ
fbem-27690	574	4	half	half	ADV
fbem-27690	574	5	-	-	PUNCT
fbem-27690	574	6	yearly	yearly	ADJ
fbem-27690	574	7	surveys	survey	NOUN
fbem-27690	574	8	to	to	PART
fbem-27690	574	9	form	form	VERB
fbem-27690	574	10	a	a	DET
fbem-27690	574	11	trend	trend	NOUN
fbem-27690	574	12	report	report	NOUN
fbem-27690	574	13	to	to	PART
fbem-27690	574	14	propose	propose	VERB
fbem-27690	574	15	improvement	improvement	NOUN
fbem-27690	574	16	measures	measure	NOUN
fbem-27690	574	17	for	for	ADP
fbem-27690	574	18	problem	problem	NOUN
fbem-27690	574	19	areas	area	NOUN
fbem-27690	574	20	and	and	CCONJ
fbem-27690	574	21	track	track	VERB
fbem-27690	574	22	improvement	improvement	NOUN
fbem-27690	574	23	effects	effect	NOUN
fbem-27690	574	24	.	.	PUNCT
fbem-27690	575	1	5.2.5	5.2.5	NUM
fbem-27690	575	2	.	.	PUNCT
fbem-27690	576	1	as	as	ADP
fbem-27690	576	2	to	to	ADP
fbem-27690	576	3	the	the	DET
fbem-27690	576	4	significance	significance	NOUN
fbem-27690	576	5	of	of	ADP
fbem-27690	576	6	dongguan	dongguan	PROPN
fbem-27690	576	7	terminal	terminal	PROPN
fbem-27690	576	8	logistic	logistic	PROPN
fbem-27690	576	9	perceived	perceive	VERB
fbem-27690	576	10	service	service	NOUN
fbem-27690	576	11	quality	quality	NOUN
fbem-27690	576	12	among	among	ADP
fbem-27690	576	13	three	three	NUM
fbem-27690	576	14	groups	group	NOUN
fbem-27690	576	15	’	'	PUNCT
fbem-27690	576	16	respondents	respondent	NOUN
fbem-27690	576	17	there	there	PRON
fbem-27690	576	18	were	be	VERB
fbem-27690	576	19	significant	significant	ADJ
fbem-27690	576	20	differences	difference	NOUN
fbem-27690	576	21	in	in	ADP
fbem-27690	576	22	the	the	DET
fbem-27690	576	23	terminal	terminal	ADJ
fbem-27690	576	24	logistic	logistic	ADJ
fbem-27690	576	25	perceived	perceive	VERB
fbem-27690	576	26	-	-	PUNCT
fbem-27690	576	27	service	service	NOUN
fbem-27690	576	28	quality	quality	NOUN
fbem-27690	576	29	among	among	ADP
fbem-27690	576	30	the	the	DET
fbem-27690	576	31	three	three	NUM
fbem-27690	576	32	groups	group	NOUN
fbem-27690	576	33	of	of	ADP
fbem-27690	576	34	respondents	respondent	NOUN
fbem-27690	576	35	,	,	PUNCT
fbem-27690	576	36	and	and	CCONJ
fbem-27690	576	37	relevant	relevant	ADJ
fbem-27690	576	38	suggestions	suggestion	NOUN
fbem-27690	576	39	were	be	AUX
fbem-27690	576	40	made	make	VERB
fbem-27690	576	41	for	for	ADP
fbem-27690	576	42	the	the	DET
fbem-27690	576	43	different	different	ADJ
fbem-27690	576	44	concerns	concern	NOUN
fbem-27690	576	45	of	of	ADP
fbem-27690	576	46	the	the	DET
fbem-27690	576	47	three	three	NUM
fbem-27690	576	48	groups	group	NOUN
fbem-27690	576	49	of	of	ADP
fbem-27690	576	50	respondents	respondent	NOUN
fbem-27690	576	51	on	on	ADP
fbem-27690	576	52	perceived	perceive	VERB
fbem-27690	576	53	service	service	NOUN
fbem-27690	576	54	quality	quality	NOUN
fbem-27690	576	55	.	.	PUNCT
fbem-27690	577	1	in	in	ADP
fbem-27690	577	2	terms	term	NOUN
fbem-27690	577	3	of	of	ADP
fbem-27690	577	4	choosing	choose	VERB
fbem-27690	577	5	home	home	NOUN
fbem-27690	577	6	delivery	delivery	NOUN
fbem-27690	577	7	,	,	PUNCT
fbem-27690	577	8	provide	provide	VERB
fbem-27690	577	9	more	more	ADJ
fbem-27690	577	10	delivery	delivery	NOUN
fbem-27690	577	11	time	time	NOUN
fbem-27690	577	12	slots	slot	NOUN
fbem-27690	577	13	for	for	SCONJ
fbem-27690	577	14	customers	customer	NOUN
fbem-27690	577	15	to	to	PART
fbem-27690	577	16	choose	choose	VERB
fbem-27690	577	17	from	from	ADP
fbem-27690	577	18	especially	especially	ADV
fbem-27690	577	19	during	during	ADP
fbem-27690	577	20	morning	morning	NOUN
fbem-27690	577	21	and	and	CCONJ
fbem-27690	577	22	evening	evening	NOUN
fbem-27690	577	23	peak	peak	NOUN
fbem-27690	577	24	hours	hour	NOUN
fbem-27690	577	25	,	,	PUNCT
fbem-27690	577	26	weekends	weekend	NOUN
fbem-27690	577	27	and	and	CCONJ
fbem-27690	577	28	holidays	holiday	NOUN
fbem-27690	577	29	.	.	PUNCT
fbem-27690	578	1	at	at	ADP
fbem-27690	578	2	the	the	DET
fbem-27690	578	3	same	same	ADJ
fbem-27690	578	4	time	time	NOUN
fbem-27690	578	5	,	,	PUNCT
fbem-27690	578	6	the	the	DET
fbem-27690	578	7	option	option	NOUN
fbem-27690	578	8	of	of	ADP
fbem-27690	578	9	“	"	PUNCT
fbem-27690	578	10	expedited	expedite	VERB
fbem-27690	578	11	delivery	delivery	NOUN
fbem-27690	578	12	”	"	PUNCT
fbem-27690	578	13	can	can	AUX
fbem-27690	578	14	be	be	AUX
fbem-27690	578	15	added	add	VERB
fbem-27690	578	16	,	,	PUNCT
fbem-27690	578	17	so	so	SCONJ
fbem-27690	578	18	that	that	SCONJ
fbem-27690	578	19	customers	customer	NOUN
fbem-27690	578	20	can	can	AUX
fbem-27690	578	21	pay	pay	VERB
fbem-27690	578	22	for	for	ADP
fbem-27690	578	23	faster	fast	ADJ
fbem-27690	578	24	delivery	delivery	NOUN
fbem-27690	578	25	services	service	NOUN
fbem-27690	578	26	according	accord	VERB
fbem-27690	578	27	to	to	ADP
fbem-27690	578	28	their	their	PRON
fbem-27690	578	29	needs	need	NOUN
fbem-27690	578	30	.	.	PUNCT
fbem-27690	579	1	optimize	optimize	NOUN
fbem-27690	579	2	costs	cost	NOUN
fbem-27690	579	3	without	without	ADP
fbem-27690	579	4	increasing	increase	VERB
fbem-27690	579	5	the	the	DET
fbem-27690	579	6	burden	burden	NOUN
fbem-27690	579	7	on	on	ADP
fbem-27690	579	8	customers	customer	NOUN
fbem-27690	579	9	,	,	PUNCT
fbem-27690	579	10	share	share	NOUN
fbem-27690	579	11	costs	cost	NOUN
fbem-27690	579	12	more	more	ADV
fbem-27690	579	13	reasonably	reasonably	ADV
fbem-27690	579	14	through	through	ADP
fbem-27690	579	15	cooperation	cooperation	NOUN
fbem-27690	579	16	,	,	PUNCT
fbem-27690	579	17	and	and	CCONJ
fbem-27690	579	18	provide	provide	VERB
fbem-27690	579	19	users	user	NOUN
fbem-27690	579	20	with	with	ADP
fbem-27690	579	21	member	member	NOUN
fbem-27690	579	22	discounts	discount	NOUN
fbem-27690	579	23	,	,	PUNCT
fbem-27690	579	24	coupons	coupon	NOUN
fbem-27690	579	25	and	and	CCONJ
fbem-27690	579	26	other	other	ADJ
fbem-27690	579	27	benefits	benefit	NOUN
fbem-27690	579	28	to	to	PART
fbem-27690	579	29	alleviate	alleviate	VERB
fbem-27690	579	30	the	the	DET
fbem-27690	579	31	dissatisfaction	dissatisfaction	NOUN
fbem-27690	579	32	caused	cause	VERB
fbem-27690	579	33	by	by	ADP
fbem-27690	579	34	high	high	ADJ
fbem-27690	579	35	delivery	delivery	NOUN
fbem-27690	579	36	fees	fee	NOUN
fbem-27690	579	37	.	.	PUNCT
fbem-27690	580	1	in	in	ADP
fbem-27690	580	2	terms	term	NOUN
fbem-27690	580	3	of	of	ADP
fbem-27690	580	4	customers	customer	NOUN
fbem-27690	580	5	choosing	choose	VERB
fbem-27690	580	6	self	self	NOUN
fbem-27690	580	7	-	-	PUNCT
fbem-27690	580	8	service	service	NOUN
fbem-27690	580	9	pick	pick	VERB
fbem-27690	580	10	up	up	ADP
fbem-27690	580	11	containers	container	NOUN
fbem-27690	580	12	,	,	PUNCT
fbem-27690	580	13	improve	improve	VERB
fbem-27690	580	14	the	the	DET
fbem-27690	580	15	transparency	transparency	NOUN
fbem-27690	580	16	of	of	ADP
fbem-27690	580	17	logistics	logistic	NOUN
fbem-27690	580	18	information	information	NOUN
fbem-27690	580	19	,	,	PUNCT
fbem-27690	580	20	provide	provide	VERB
fbem-27690	580	21	real	real	ADJ
fbem-27690	580	22	-	-	PUNCT
fbem-27690	580	23	time	time	NOUN
fbem-27690	580	24	logistics	logistic	NOUN
fbem-27690	580	25	tracking	tracking	NOUN
fbem-27690	580	26	system	system	NOUN
fbem-27690	580	27	,	,	PUNCT
fbem-27690	580	28	so	so	SCONJ
fbem-27690	580	29	that	that	SCONJ
fbem-27690	580	30	customers	customer	NOUN
fbem-27690	580	31	can	can	AUX
fbem-27690	580	32	keep	keep	VERB
fbem-27690	580	33	track	track	NOUN
fbem-27690	580	34	of	of	ADP
fbem-27690	580	35	the	the	DET
fbem-27690	580	36	status	status	NOUN
fbem-27690	580	37	of	of	ADP
fbem-27690	580	38	parcels	parcel	NOUN
fbem-27690	580	39	at	at	ADP
fbem-27690	580	40	any	any	DET
fbem-27690	580	41	time	time	NOUN
fbem-27690	580	42	,	,	PUNCT
fbem-27690	580	43	especially	especially	ADV
fbem-27690	580	44	sending	send	VERB
fbem-27690	580	45	reminders	reminder	NOUN
fbem-27690	580	46	before	before	SCONJ
fbem-27690	580	47	the	the	DET
fbem-27690	580	48	parcels	parcel	NOUN
fbem-27690	580	49	are	be	AUX
fbem-27690	580	50	about	about	ADJ
fbem-27690	580	51	to	to	PART
fbem-27690	580	52	arrive	arrive	VERB
fbem-27690	580	53	at	at	ADP
fbem-27690	580	54	the	the	DET
fbem-27690	580	55	self	self	NOUN
fbem-27690	580	56	-	-	PUNCT
fbem-27690	580	57	service	service	NOUN
fbem-27690	580	58	pick	pick	VERB
fbem-27690	580	59	up	up	ADP
fbem-27690	580	60	containers	container	NOUN
fbem-27690	580	61	,	,	PUNCT
fbem-27690	580	62	and	and	CCONJ
fbem-27690	580	63	improve	improve	VERB
fbem-27690	580	64	the	the	DET
fbem-27690	580	65	customers	customer	NOUN
fbem-27690	580	66	’	’	PART
fbem-27690	580	67	sense	sense	NOUN
fbem-27690	580	68	of	of	ADP
fbem-27690	580	69	control	control	NOUN
fbem-27690	580	70	over	over	ADP
fbem-27690	580	71	the	the	DET
fbem-27690	580	72	delivery	delivery	NOUN
fbem-27690	580	73	process	process	NOUN
fbem-27690	580	74	.	.	PUNCT
fbem-27690	581	1	optimize	optimize	VERB
fbem-27690	581	2	the	the	DET
fbem-27690	581	3	operating	operating	NOUN
fbem-27690	581	4	system	system	NOUN
fbem-27690	581	5	of	of	ADP
fbem-27690	581	6	self	self	NOUN
fbem-27690	581	7	-	-	PUNCT
fbem-27690	581	8	service	service	NOUN
fbem-27690	581	9	pick	pick	VERB
fbem-27690	581	10	up	up	ADP
fbem-27690	581	11	containers	container	NOUN
fbem-27690	581	12	by	by	ADP
fbem-27690	581	13	adding	add	VERB
fbem-27690	581	14	fast	fast	ADJ
fbem-27690	581	15	operation	operation	NOUN
fbem-27690	581	16	methods	method	NOUN
fbem-27690	581	17	,	,	PUNCT
fbem-27690	581	18	such	such	ADJ
fbem-27690	581	19	as	as	ADP
fbem-27690	581	20	code	code	NOUN
fbem-27690	581	21	scanning	scanning	NOUN
fbem-27690	581	22	and	and	CCONJ
fbem-27690	581	23	one	one	NUM
fbem-27690	581	24	-	-	PUNCT
fbem-27690	581	25	time	time	NOUN
fbem-27690	581	26	password	password	NOUN
fbem-27690	581	27	pick	pick	VERB
fbem-27690	581	28	up	up	ADP
fbem-27690	581	29	,	,	PUNCT
fbem-27690	581	30	so	so	SCONJ
fbem-27690	581	31	as	as	SCONJ
fbem-27690	581	32	to	to	PART
fbem-27690	581	33	reduce	reduce	VERB
fbem-27690	581	34	the	the	DET
fbem-27690	581	35	time	time	NOUN
fbem-27690	581	36	for	for	ADP
fbem-27690	581	37	picking	pick	VERB
fbem-27690	581	38	up	up	ADP
fbem-27690	581	39	parcels	parcel	NOUN
fbem-27690	581	40	.	.	PUNCT
fbem-27690	582	1	perform	perform	VERB
fbem-27690	582	2	regular	regular	ADJ
fbem-27690	582	3	maintenance	maintenance	NOUN
fbem-27690	582	4	on	on	ADP
fbem-27690	582	5	self	self	NOUN
fbem-27690	582	6	-	-	PUNCT
fbem-27690	582	7	service	service	NOUN
fbem-27690	582	8	pick	pick	VERB
fbem-27690	582	9	up	up	ADP
fbem-27690	582	10	containers	container	NOUN
fbem-27690	582	11	to	to	PART
fbem-27690	582	12	ensure	ensure	VERB
fbem-27690	582	13	normal	normal	ADJ
fbem-27690	582	14	operation	operation	NOUN
fbem-27690	582	15	and	and	CCONJ
fbem-27690	582	16	avoid	avoid	VERB
fbem-27690	582	17	the	the	DET
fbem-27690	582	18	trouble	trouble	NOUN
fbem-27690	582	19	caused	cause	VERB
fbem-27690	582	20	by	by	ADP
fbem-27690	582	21	failures	failure	NOUN
fbem-27690	582	22	.	.	PUNCT
fbem-27690	583	1	avoid	avoid	VERB
fbem-27690	583	2	obvious	obvious	ADJ
fbem-27690	583	3	exposure	exposure	NOUN
fbem-27690	583	4	of	of	ADP
fbem-27690	583	5	personal	personal	ADJ
fbem-27690	583	6	information	information	NOUN
fbem-27690	583	7	in	in	ADP
fbem-27690	583	8	the	the	DET
fbem-27690	583	9	outer	outer	ADJ
fbem-27690	583	10	packaging	packaging	NOUN
fbem-27690	583	11	of	of	ADP
fbem-27690	583	12	self	self	NOUN
fbem-27690	583	13	-	-	PUNCT
fbem-27690	583	14	service	service	NOUN
fbem-27690	583	15	pick	pick	VERB
fbem-27690	583	16	up	up	ADP
fbem-27690	583	17	container	container	NOUN
fbem-27690	583	18	parcels	parcel	NOUN
fbem-27690	583	19	,	,	PUNCT
fbem-27690	583	20	and	and	CCONJ
fbem-27690	583	21	strengthen	strengthen	VERB
fbem-27690	583	22	privacy	privacy	NOUN
fbem-27690	583	23	protection	protection	NOUN
fbem-27690	583	24	measures	measure	NOUN
fbem-27690	583	25	of	of	ADP
fbem-27690	583	26	self	self	NOUN
fbem-27690	583	27	-	-	PUNCT
fbem-27690	583	28	service	service	NOUN
fbem-27690	583	29	pick	pick	VERB
fbem-27690	583	30	up	up	ADP
fbem-27690	583	31	containers	container	NOUN
fbem-27690	583	32	,	,	PUNCT
fbem-27690	583	33	such	such	ADJ
fbem-27690	583	34	as	as	ADP
fbem-27690	583	35	using	use	VERB
fbem-27690	583	36	password	password	NOUN
fbem-27690	583	37	encryption	encryption	NOUN
fbem-27690	583	38	system	system	NOUN
fbem-27690	583	39	and	and	CCONJ
fbem-27690	583	40	hiding	hiding	NOUN
fbem-27690	583	41	recipient	recipient	NOUN
fbem-27690	583	42	information	information	NOUN
fbem-27690	583	43	,	,	PUNCT
fbem-27690	583	44	in	in	ADP
fbem-27690	583	45	order	order	NOUN
fbem-27690	583	46	to	to	PART
fbem-27690	583	47	improve	improve	VERB
fbem-27690	583	48	customers	customer	NOUN
fbem-27690	583	49	'	'	PART
fbem-27690	583	50	sense	sense	NOUN
fbem-27690	583	51	of	of	ADP
fbem-27690	583	52	privacy	privacy	NOUN
fbem-27690	583	53	and	and	CCONJ
fbem-27690	583	54	security	security	NOUN
fbem-27690	583	55	.	.	PUNCT
fbem-27690	584	1	in	in	ADP
fbem-27690	584	2	term	term	NOUN
fbem-27690	584	3	of	of	ADP
fbem-27690	584	4	customers	customer	NOUN
fbem-27690	584	5	choosing	choose	VERB
fbem-27690	584	6	post	post	NOUN
fbem-27690	584	7	office	office	NOUN
fbem-27690	584	8	,	,	PUNCT
fbem-27690	584	9	first	first	ADV
fbem-27690	584	10	,	,	PUNCT
fbem-27690	584	11	logistic	logistic	ADJ
fbem-27690	584	12	companies	company	NOUN
fbem-27690	584	13	can	can	AUX
fbem-27690	584	14	increase	increase	VERB
fbem-27690	584	15	the	the	DET
fbem-27690	584	16	density	density	NOUN
fbem-27690	584	17	of	of	ADP
fbem-27690	584	18	post	post	NOUN
fbem-27690	584	19	office	office	NOUN
fbem-27690	584	20	outlets	outlet	NOUN
fbem-27690	584	21	,	,	PUNCT
fbem-27690	584	22	especially	especially	ADV
fbem-27690	584	23	set	set	VERB
fbem-27690	584	24	up	up	ADP
fbem-27690	584	25	more	more	ADJ
fbem-27690	584	26	outlets	outlet	NOUN
fbem-27690	584	27	in	in	ADP
fbem-27690	584	28	customer	customer	NOUN
fbem-27690	584	29	-	-	PUNCT
fbem-27690	584	30	concentrated	concentrate	VERB
fbem-27690	584	31	areas	area	NOUN
fbem-27690	584	32	to	to	PART
fbem-27690	584	33	reduce	reduce	VERB
fbem-27690	584	34	the	the	DET
fbem-27690	584	35	distance	distance	NOUN
fbem-27690	584	36	of	of	ADP
fbem-27690	584	37	customers	customer	NOUN
fbem-27690	584	38	'	'	PART
fbem-27690	584	39	pick	pick	NOUN
fbem-27690	584	40	-	-	PUNCT
fbem-27690	584	41	ups	up	NOUN
fbem-27690	584	42	,	,	PUNCT
fbem-27690	584	43	and	and	CCONJ
fbem-27690	584	44	set	set	VERB
fbem-27690	584	45	up	up	ADP
fbem-27690	584	46	more	more	ADJ
fbem-27690	584	47	pick	pick	VERB
fbem-27690	584	48	-	-	PUNCT
fbem-27690	584	49	up	up	ADP
fbem-27690	584	50	lanes	lane	NOUN
fbem-27690	584	51	in	in	ADP
fbem-27690	584	52	post	post	NOUN
fbem-27690	584	53	offices	office	NOUN
fbem-27690	584	54	in	in	ADP
fbem-27690	584	55	key	key	ADJ
fbem-27690	584	56	areas	area	NOUN
fbem-27690	584	57	to	to	PART
fbem-27690	584	58	improve	improve	VERB
fbem-27690	584	59	the	the	DET
fbem-27690	584	60	efficiency	efficiency	NOUN
fbem-27690	584	61	of	of	ADP
fbem-27690	584	62	pickups	pickup	NOUN
fbem-27690	584	63	during	during	ADP
fbem-27690	584	64	peak	peak	NOUN
fbem-27690	584	65	periods	period	NOUN
fbem-27690	584	66	.	.	PUNCT
fbem-27690	585	1	second	second	ADJ
fbem-27690	585	2	,	,	PUNCT
fbem-27690	585	3	introduce	introduce	VERB
fbem-27690	585	4	a	a	DET
fbem-27690	585	5	variety	variety	NOUN
fbem-27690	585	6	of	of	ADP
fbem-27690	585	7	payment	payment	NOUN
fbem-27690	585	8	methods	method	NOUN
fbem-27690	585	9	,	,	PUNCT
fbem-27690	585	10	such	such	ADJ
fbem-27690	585	11	as	as	ADP
fbem-27690	585	12	wechat	wechat	PROPN
fbem-27690	585	13	,	,	PUNCT
fbem-27690	585	14	alipay	alipay	PROPN
fbem-27690	585	15	,	,	PUNCT
fbem-27690	585	16	and	and	CCONJ
fbem-27690	585	17	swipe	swipe	NOUN
fbem-27690	585	18	card	card	NOUN
fbem-27690	585	19	,	,	PUNCT
fbem-27690	585	20	to	to	PART
fbem-27690	585	21	enhance	enhance	VERB
fbem-27690	585	22	the	the	DET
fbem-27690	585	23	convenience	convenience	NOUN
fbem-27690	585	24	of	of	ADP
fbem-27690	585	25	payment	payment	NOUN
fbem-27690	585	26	,	,	PUNCT
fbem-27690	585	27	and	and	CCONJ
fbem-27690	585	28	provide	provide	VERB
fbem-27690	585	29	payment	payment	NOUN
fbem-27690	585	30	e	e	NOUN
fbem-27690	585	31	-	-	NOUN
fbem-27690	585	32	invoice	invoice	ADJ
fbem-27690	585	33	function	function	NOUN
fbem-27690	585	34	to	to	PART
fbem-27690	585	35	meet	meet	VERB
fbem-27690	585	36	users	user	NOUN
fbem-27690	585	37	'	'	PART
fbem-27690	585	38	needs	need	NOUN
fbem-27690	585	39	.	.	PUNCT
fbem-27690	586	1	third	third	ADJ
fbem-27690	586	2	,	,	PUNCT
fbem-27690	586	3	for	for	ADP
fbem-27690	586	4	the	the	DET
fbem-27690	586	5	case	case	NOUN
fbem-27690	586	6	of	of	ADP
fbem-27690	586	7	lost	lost	ADJ
fbem-27690	586	8	parcels	parcel	NOUN
fbem-27690	586	9	,	,	PUNCT
fbem-27690	586	10	simplify	simplify	VERB
fbem-27690	586	11	the	the	DET
fbem-27690	586	12	customer	customer	NOUN
fbem-27690	586	13	complaint	complaint	NOUN
fbem-27690	586	14	process	process	NOUN
fbem-27690	586	15	and	and	CCONJ
fbem-27690	586	16	set	set	VERB
fbem-27690	586	17	up	up	ADP
fbem-27690	586	18	a	a	DET
fbem-27690	586	19	special	special	ADJ
fbem-27690	586	20	customer	customer	NOUN
fbem-27690	586	21	service	service	NOUN
fbem-27690	586	22	channel	channel	NOUN
fbem-27690	586	23	so	so	SCONJ
fbem-27690	586	24	that	that	SCONJ
fbem-27690	586	25	customers	customer	NOUN
fbem-27690	586	26	can	can	AUX
fbem-27690	586	27	quickly	quickly	ADV
fbem-27690	586	28	contact	contact	VERB
fbem-27690	586	29	customer	customer	NOUN
fbem-27690	586	30	service	service	NOUN
fbem-27690	586	31	personnel	personnel	NOUN
fbem-27690	586	32	.	.	PUNCT
fbem-27690	587	1	at	at	ADP
fbem-27690	587	2	the	the	DET
fbem-27690	587	3	same	same	ADJ
fbem-27690	587	4	time	time	NOUN
fbem-27690	587	5	,	,	PUNCT
fbem-27690	587	6	establish	establish	VERB
fbem-27690	587	7	an	an	DET
fbem-27690	587	8	efficient	efficient	ADJ
fbem-27690	587	9	compensation	compensation	NOUN
fbem-27690	587	10	process	process	NOUN
fbem-27690	587	11	to	to	PART
fbem-27690	587	12	ensure	ensure	VERB
fbem-27690	587	13	that	that	SCONJ
fbem-27690	587	14	customers	customer	NOUN
fbem-27690	587	15	can	can	AUX
fbem-27690	587	16	obtain	obtain	VERB
fbem-27690	587	17	timely	timely	ADJ
fbem-27690	587	18	and	and	CCONJ
fbem-27690	587	19	reasonable	reasonable	ADJ
fbem-27690	587	20	compensation	compensation	NOUN
fbem-27690	587	21	after	after	ADP
fbem-27690	587	22	losing	lose	VERB
fbem-27690	587	23	goods	good	NOUN
fbem-27690	587	24	,	,	PUNCT
fbem-27690	587	25	and	and	CCONJ
fbem-27690	587	26	enhance	enhance	VERB
fbem-27690	587	27	customer	customer	NOUN
fbem-27690	587	28	trust	trust	PROPN
fbem-27690	587	29	.	.	PUNCT
fbem-27690	588	1	fourth	fourth	ADJ
fbem-27690	588	2	,	,	PUNCT
fbem-27690	588	3	ensure	ensure	VERB
fbem-27690	588	4	that	that	SCONJ
fbem-27690	588	5	post	post	NOUN
fbem-27690	588	6	offices	office	NOUN
fbem-27690	588	7	are	be	AUX
fbem-27690	588	8	neat	neat	ADJ
fbem-27690	588	9	and	and	CCONJ
fbem-27690	588	10	orderly	orderly	ADJ
fbem-27690	588	11	,	,	PUNCT
fbem-27690	588	12	especially	especially	ADV
fbem-27690	588	13	waiting	wait	VERB
fbem-27690	588	14	areas	area	NOUN
fbem-27690	588	15	and	and	CCONJ
fbem-27690	588	16	customer	customer	NOUN
fbem-27690	588	17	pickup	pickup	NOUN
fbem-27690	588	18	areas	area	NOUN
fbem-27690	588	19	.	.	PUNCT
fbem-27690	589	1	set	set	VERB
fbem-27690	589	2	up	up	ADP
fbem-27690	589	3	trash	trash	NOUN
fbem-27690	589	4	cans	can	NOUN
fbem-27690	589	5	and	and	CCONJ
fbem-27690	589	6	keep	keep	VERB
fbem-27690	589	7	shelves	shelf	NOUN
fbem-27690	589	8	neat	neat	ADJ
fbem-27690	589	9	to	to	PART
fbem-27690	589	10	create	create	VERB
fbem-27690	589	11	a	a	DET
fbem-27690	589	12	good	good	ADJ
fbem-27690	589	13	experience	experience	NOUN
fbem-27690	589	14	(	(	PUNCT
fbem-27690	589	15	uvet	uvet	ADJ
fbem-27690	589	16	,	,	PUNCT
fbem-27690	589	17	2020	2020	NUM
fbem-27690	589	18	)	)	PUNCT
fbem-27690	589	19	.	.	PUNCT
fbem-27690	590	1	fifth	fifth	ADJ
fbem-27690	590	2	,	,	PUNCT
fbem-27690	590	3	post	post	NOUN
fbem-27690	590	4	offices	office	NOUN
fbem-27690	590	5	should	should	AUX
fbem-27690	590	6	work	work	VERB
fbem-27690	590	7	seamlessly	seamlessly	ADV
fbem-27690	590	8	with	with	ADP
fbem-27690	590	9	the	the	DET
fbem-27690	590	10	logistics	logistic	NOUN
fbem-27690	590	11	system	system	NOUN
fbem-27690	590	12	to	to	PART
fbem-27690	590	13	ensure	ensure	VERB
fbem-27690	590	14	that	that	SCONJ
fbem-27690	590	15	parcel	parcel	NOUN
fbem-27690	590	16	information	information	NOUN
fbem-27690	590	17	is	be	AUX
fbem-27690	590	18	updated	update	VERB
fbem-27690	590	19	in	in	ADP
fbem-27690	590	20	a	a	DET
fbem-27690	590	21	timely	timely	ADJ
fbem-27690	590	22	manner	manner	NOUN
fbem-27690	590	23	and	and	CCONJ
fbem-27690	590	24	that	that	SCONJ
fbem-27690	590	25	customers	customer	NOUN
fbem-27690	590	26	are	be	AUX
fbem-27690	590	27	quickly	quickly	ADV
fbem-27690	590	28	notified	notify	VERB
fbem-27690	590	29	when	when	SCONJ
fbem-27690	590	30	parcels	parcel	NOUN
fbem-27690	590	31	arrive	arrive	VERB
fbem-27690	590	32	.	.	PUNCT
fbem-27690	591	1	reserve	reserve	NOUN
fbem-27690	591	2	resources	resource	NOUN
fbem-27690	591	3	in	in	ADP
fbem-27690	591	4	326	326	NUM
fbem-27690	591	5	advance	advance	NOUN
fbem-27690	591	6	during	during	ADP
fbem-27690	591	7	peak	peak	NOUN
fbem-27690	591	8	periods	period	NOUN
fbem-27690	591	9	to	to	PART
fbem-27690	591	10	ensure	ensure	VERB
fbem-27690	591	11	normal	normal	ADJ
fbem-27690	591	12	post	post	NOUN
fbem-27690	591	13	office	office	NOUN
fbem-27690	591	14	services	service	NOUN
fbem-27690	591	15	during	during	ADP
fbem-27690	591	16	holidays	holiday	NOUN
fbem-27690	591	17	and	and	CCONJ
fbem-27690	591	18	avoid	avoid	VERB
fbem-27690	591	19	delays	delay	NOUN
fbem-27690	591	20	in	in	ADP
fbem-27690	591	21	parcel	parcel	NOUN
fbem-27690	591	22	collection	collection	NOUN
fbem-27690	591	23	due	due	ADP
fbem-27690	591	24	to	to	ADP
fbem-27690	591	25	insufficient	insufficient	ADJ
fbem-27690	591	26	manpower	manpower	NOUN
fbem-27690	591	27	.	.	PUNCT
fbem-27690	592	1	sixth	sixth	ADJ
fbem-27690	592	2	,	,	PUNCT
fbem-27690	592	3	set	set	VERB
fbem-27690	592	4	up	up	ADP
fbem-27690	592	5	environmental	environmental	ADJ
fbem-27690	592	6	friendly	friendly	ADJ
fbem-27690	592	7	packaging	packaging	NOUN
fbem-27690	592	8	displays	display	NOUN
fbem-27690	592	9	at	at	ADP
fbem-27690	592	10	post	post	NOUN
fbem-27690	592	11	offices	office	NOUN
fbem-27690	592	12	,	,	PUNCT
fbem-27690	592	13	promote	promote	VERB
fbem-27690	592	14	recyclable	recyclable	ADJ
fbem-27690	592	15	packaging	packaging	NOUN
fbem-27690	592	16	materials	material	NOUN
fbem-27690	592	17	or	or	CCONJ
fbem-27690	592	18	provide	provide	VERB
fbem-27690	592	19	recycling	recycling	NOUN
fbem-27690	592	20	points	point	NOUN
fbem-27690	592	21	for	for	ADP
fbem-27690	592	22	old	old	ADJ
fbem-27690	592	23	packages	package	NOUN
fbem-27690	592	24	to	to	PART
fbem-27690	592	25	advocate	advocate	VERB
fbem-27690	592	26	environmental	environmental	ADJ
fbem-27690	592	27	awareness	awareness	NOUN
fbem-27690	592	28	(	(	PUNCT
fbem-27690	592	29	wei	wei	PROPN
fbem-27690	592	30	,	,	PUNCT
fbem-27690	592	31	2020	2020	NUM
fbem-27690	592	32	)	)	PUNCT
fbem-27690	592	33	and	and	CCONJ
fbem-27690	592	34	enhance	enhance	VERB
fbem-27690	592	35	the	the	DET
fbem-27690	592	36	overall	overall	ADJ
fbem-27690	592	37	image	image	NOUN
fbem-27690	592	38	of	of	ADP
fbem-27690	592	39	the	the	DET
fbem-27690	592	40	company	company	NOUN
fbem-27690	592	41	.	.	PUNCT
fbem-27690	593	1	5.2.6	5.2.6	X
fbem-27690	593	2	.	.	PUNCT
fbem-27690	594	1	in	in	ADP
fbem-27690	594	2	terms	term	NOUN
fbem-27690	594	3	of	of	ADP
fbem-27690	594	4	correlation	correlation	NOUN
fbem-27690	594	5	(	(	PUNCT
fbem-27690	594	6	gap	gap	NOUN
fbem-27690	594	7	)	)	PUNCT
fbem-27690	594	8	between	between	ADP
fbem-27690	594	9	dongguan	dongguan	PROPN
fbem-27690	594	10	expected	expect	VERB
fbem-27690	594	11	and	and	CCONJ
fbem-27690	594	12	perceived	perceive	VERB
fbem-27690	594	13	service	service	NOUN
fbem-27690	594	14	quality	quality	NOUN
fbem-27690	594	15	to	to	PART
fbem-27690	594	16	address	address	VERB
fbem-27690	594	17	the	the	DET
fbem-27690	594	18	discrepancy	discrepancy	NOUN
fbem-27690	594	19	expected	expect	VERB
fbem-27690	594	20	-	-	PUNCT
fbem-27690	594	21	perceived	perceive	VERB
fbem-27690	594	22	service	service	NOUN
fbem-27690	594	23	quality	quality	NOUN
fbem-27690	594	24	,	,	PUNCT
fbem-27690	594	25	logistics	logistic	NOUN
fbem-27690	594	26	companies	company	NOUN
fbem-27690	594	27	need	need	VERB
fbem-27690	594	28	to	to	PART
fbem-27690	594	29	give	give	VERB
fbem-27690	594	30	due	due	ADJ
fbem-27690	594	31	consideration	consideration	NOUN
fbem-27690	594	32	to	to	ADP
fbem-27690	594	33	improving	improve	VERB
fbem-27690	594	34	customer	customer	NOUN
fbem-27690	594	35	satisfaction	satisfaction	NOUN
fbem-27690	594	36	while	while	SCONJ
fbem-27690	594	37	reducing	reduce	VERB
fbem-27690	594	38	operating	operating	NOUN
fbem-27690	594	39	costs	cost	NOUN
fbem-27690	594	40	by	by	ADP
fbem-27690	594	41	balancing	balance	VERB
fbem-27690	594	42	customer	customer	NOUN
fbem-27690	594	43	expectations	expectation	NOUN
fbem-27690	594	44	and	and	CCONJ
fbem-27690	594	45	operating	operating	NOUN
fbem-27690	594	46	costs	cost	NOUN
fbem-27690	594	47	.	.	PUNCT
fbem-27690	595	1	because	because	SCONJ
fbem-27690	595	2	it	it	PRON
fbem-27690	595	3	is	be	AUX
fbem-27690	595	4	inevitable	inevitable	ADJ
fbem-27690	595	5	that	that	SCONJ
fbem-27690	595	6	the	the	DET
fbem-27690	595	7	client	client	NOUN
fbem-27690	595	8	's	's	PART
fbem-27690	595	9	perception	perception	NOUN
fbem-27690	595	10	is	be	AUX
fbem-27690	595	11	lower	low	ADJ
fbem-27690	595	12	than	than	ADP
fbem-27690	595	13	the	the	DET
fbem-27690	595	14	expectation	expectation	NOUN
fbem-27690	595	15	,	,	PUNCT
fbem-27690	595	16	although	although	SCONJ
fbem-27690	595	17	the	the	DET
fbem-27690	595	18	customer	customer	NOUN
fbem-27690	595	19	's	's	PART
fbem-27690	595	20	feelings	feeling	NOUN
fbem-27690	595	21	are	be	AUX
fbem-27690	595	22	always	always	ADV
fbem-27690	595	23	the	the	DET
fbem-27690	595	24	first	first	ADJ
fbem-27690	595	25	,	,	PUNCT
fbem-27690	595	26	but	but	CCONJ
fbem-27690	595	27	the	the	DET
fbem-27690	595	28	blind	blind	ADJ
fbem-27690	595	29	pursuit	pursuit	NOUN
fbem-27690	595	30	to	to	PART
fbem-27690	595	31	“	"	PUNCT
fbem-27690	595	32	fully	fully	ADV
fbem-27690	595	33	meet	meet	VERB
fbem-27690	595	34	”	"	PUNCT
fbem-27690	595	35	the	the	DET
fbem-27690	595	36	customer	customer	NOUN
fbem-27690	595	37	's	's	PART
fbem-27690	595	38	expectations	expectation	NOUN
fbem-27690	595	39	will	will	AUX
fbem-27690	595	40	often	often	ADV
fbem-27690	595	41	lead	lead	VERB
fbem-27690	595	42	to	to	ADP
fbem-27690	595	43	high	high	ADJ
fbem-27690	595	44	operating	operating	NOUN
fbem-27690	595	45	costs	cost	NOUN
fbem-27690	595	46	all	all	DET
fbem-27690	595	47	entail	entail	VERB
fbem-27690	595	48	unsustainability	unsustainability	NOUN
fbem-27690	595	49	.	.	PUNCT
fbem-27690	596	1	in	in	ADP
fbem-27690	596	2	terminal	terminal	ADJ
fbem-27690	596	3	logistic	logistic	ADJ
fbem-27690	596	4	service	service	NOUN
fbem-27690	596	5	,	,	PUNCT
fbem-27690	596	6	balancing	balance	VERB
fbem-27690	596	7	customer	customer	NOUN
fbem-27690	596	8	's	's	PART
fbem-27690	596	9	expectation	expectation	NOUN
fbem-27690	596	10	and	and	CCONJ
fbem-27690	596	11	enterprise	enterprise	NOUN
fbem-27690	596	12	's	's	PART
fbem-27690	596	13	cost	cost	NOUN
fbem-27690	596	14	,	,	PUNCT
fbem-27690	596	15	as	as	ADV
fbem-27690	596	16	well	well	ADV
fbem-27690	596	17	as	as	ADP
fbem-27690	596	18	realizing	realize	VERB
fbem-27690	596	19	the	the	DET
fbem-27690	596	20	optimal	optimal	ADJ
fbem-27690	596	21	allocation	allocation	NOUN
fbem-27690	596	22	of	of	ADP
fbem-27690	596	23	resources	resource	NOUN
fbem-27690	596	24	,	,	PUNCT
fbem-27690	596	25	is	be	AUX
fbem-27690	596	26	a	a	DET
fbem-27690	596	27	crucial	crucial	ADJ
fbem-27690	596	28	point	point	NOUN
fbem-27690	596	29	to	to	ADP
fbem-27690	596	30	getting	get	VERB
fbem-27690	596	31	better	well	ADJ
fbem-27690	596	32	service	service	NOUN
fbem-27690	596	33	quality	quality	NOUN
fbem-27690	596	34	and	and	CCONJ
fbem-27690	596	35	maintaining	maintain	VERB
fbem-27690	596	36	the	the	DET
fbem-27690	596	37	competitiveness	competitiveness	NOUN
fbem-27690	596	38	of	of	ADP
fbem-27690	596	39	the	the	DET
fbem-27690	596	40	company	company	NOUN
fbem-27690	596	41	.	.	PUNCT
fbem-27690	597	1	however	however	ADV
fbem-27690	597	2	,	,	PUNCT
fbem-27690	597	3	balancing	balance	VERB
fbem-27690	597	4	customer	customer	NOUN
fbem-27690	597	5	expectations	expectation	NOUN
fbem-27690	597	6	and	and	CCONJ
fbem-27690	597	7	enterprise	enterprise	NOUN
fbem-27690	597	8	costs	cost	NOUN
fbem-27690	597	9	is	be	AUX
fbem-27690	597	10	not	not	PART
fbem-27690	597	11	an	an	DET
fbem-27690	597	12	overnight	overnight	ADJ
fbem-27690	597	13	solution	solution	NOUN
fbem-27690	597	14	,	,	PUNCT
fbem-27690	597	15	and	and	CCONJ
fbem-27690	597	16	requires	require	VERB
fbem-27690	597	17	enterprises	enterprise	NOUN
fbem-27690	597	18	to	to	PART
fbem-27690	597	19	flexibly	flexibly	ADV
fbem-27690	597	20	utilize	utilize	VERB
fbem-27690	597	21	service	service	NOUN
fbem-27690	597	22	stratification	stratification	NOUN
fbem-27690	597	23	,	,	PUNCT
fbem-27690	597	24	intelligent	intelligent	ADJ
fbem-27690	597	25	management	management	NOUN
fbem-27690	597	26	,	,	PUNCT
fbem-27690	597	27	and	and	CCONJ
fbem-27690	597	28	reasonable	reasonable	ADJ
fbem-27690	597	29	pricing	pricing	NOUN
fbem-27690	597	30	mechanisms	mechanism	NOUN
fbem-27690	597	31	.	.	PUNCT
fbem-27690	598	1	at	at	ADP
fbem-27690	598	2	the	the	DET
fbem-27690	598	3	same	same	ADJ
fbem-27690	598	4	time	time	NOUN
fbem-27690	598	5	,	,	PUNCT
fbem-27690	598	6	by	by	ADP
fbem-27690	598	7	enhancing	enhance	VERB
fbem-27690	598	8	customer	customer	NOUN
fbem-27690	598	9	education	education	NOUN
fbem-27690	598	10	,	,	PUNCT
fbem-27690	598	11	continuously	continuously	ADV
fbem-27690	598	12	collecting	collect	VERB
fbem-27690	598	13	feedback	feedback	NOUN
fbem-27690	598	14	and	and	CCONJ
fbem-27690	598	15	improving	improve	VERB
fbem-27690	598	16	manpower	manpower	NOUN
fbem-27690	598	17	efficiency	efficiency	NOUN
fbem-27690	598	18	,	,	PUNCT
fbem-27690	598	19	companies	company	NOUN
fbem-27690	598	20	can	can	AUX
fbem-27690	598	21	optimize	optimize	VERB
fbem-27690	598	22	both	both	DET
fbem-27690	598	23	customer	customer	NOUN
fbem-27690	598	24	satisfaction	satisfaction	NOUN
fbem-27690	598	25	and	and	CCONJ
fbem-27690	598	26	cost	cost	NOUN
fbem-27690	598	27	-	-	PUNCT
fbem-27690	598	28	effectiveness	effectiveness	NOUN
fbem-27690	598	29	while	while	SCONJ
fbem-27690	598	30	ensuring	ensure	VERB
fbem-27690	598	31	service	service	NOUN
fbem-27690	598	32	quality	quality	NOUN
fbem-27690	598	33	.	.	PUNCT
fbem-27690	599	1	the	the	DET
fbem-27690	599	2	government	government	NOUN
fbem-27690	599	3	should	should	AUX
fbem-27690	599	4	also	also	ADV
fbem-27690	599	5	set	set	VERB
fbem-27690	599	6	clear	clear	ADJ
fbem-27690	599	7	service	service	NOUN
fbem-27690	599	8	standards	standard	NOUN
fbem-27690	599	9	(	(	PUNCT
fbem-27690	599	10	jiang	jiang	PROPN
fbem-27690	599	11	,	,	PUNCT
fbem-27690	599	12	2021	2021	NUM
fbem-27690	599	13	)	)	PUNCT
fbem-27690	599	14	covering	cover	VERB
fbem-27690	599	15	aspects	aspect	NOUN
fbem-27690	599	16	such	such	ADJ
fbem-27690	599	17	as	as	ADP
fbem-27690	599	18	delivery	delivery	NOUN
fbem-27690	599	19	security	security	NOUN
fbem-27690	599	20	,	,	PUNCT
fbem-27690	599	21	customer	customer	NOUN
fbem-27690	599	22	information	information	NOUN
fbem-27690	599	23	protection	protection	NOUN
fbem-27690	599	24	,	,	PUNCT
fbem-27690	599	25	and	and	CCONJ
fbem-27690	599	26	charging	charge	VERB
fbem-27690	599	27	rates	rate	NOUN
fbem-27690	599	28	,	,	PUNCT
fbem-27690	599	29	and	and	CCONJ
fbem-27690	599	30	regularly	regularly	ADV
fbem-27690	599	31	check	check	VERB
fbem-27690	599	32	and	and	CCONJ
fbem-27690	599	33	monitor	monitor	VERB
fbem-27690	599	34	implementation	implementation	NOUN
fbem-27690	599	35	.	.	PUNCT
fbem-27690	600	1	this	this	DET
fbem-27690	600	2	balanced	balanced	ADJ
fbem-27690	600	3	strategy	strategy	NOUN
fbem-27690	600	4	will	will	AUX
fbem-27690	600	5	not	not	PART
fbem-27690	600	6	only	only	ADV
fbem-27690	600	7	contribute	contribute	VERB
fbem-27690	600	8	to	to	ADP
fbem-27690	600	9	the	the	DET
fbem-27690	600	10	sustainable	sustainable	ADJ
fbem-27690	600	11	and	and	CCONJ
fbem-27690	600	12	healthy	healthy	ADJ
fbem-27690	600	13	development	development	NOUN
fbem-27690	600	14	of	of	ADP
fbem-27690	600	15	the	the	DET
fbem-27690	600	16	enterprise	enterprise	NOUN
fbem-27690	600	17	,	,	PUNCT
fbem-27690	600	18	but	but	CCONJ
fbem-27690	600	19	will	will	AUX
fbem-27690	600	20	also	also	ADV
fbem-27690	600	21	enhance	enhance	VERB
fbem-27690	600	22	the	the	DET
fbem-27690	600	23	trust	trust	NOUN
fbem-27690	600	24	and	and	CCONJ
fbem-27690	600	25	loyalty	loyalty	NOUN
fbem-27690	600	26	of	of	ADP
fbem-27690	600	27	customers	customer	NOUN
fbem-27690	600	28	to	to	ADP
fbem-27690	600	29	the	the	DET
fbem-27690	600	30	enterprise	enterprise	NOUN
fbem-27690	600	31	,	,	PUNCT
fbem-27690	600	32	and	and	CCONJ
fbem-27690	600	33	win	win	VERB
fbem-27690	600	34	a	a	DET
fbem-27690	600	35	broader	broader	ADV
fbem-27690	600	36	competitive	competitive	ADJ
fbem-27690	600	37	advantage	advantage	NOUN
fbem-27690	600	38	in	in	ADP
fbem-27690	600	39	the	the	DET
fbem-27690	600	40	market	market	NOUN
fbem-27690	600	41	.	.	PUNCT
fbem-27690	601	1	5.2.7	5.2.7	X
fbem-27690	601	2	.	.	PUNCT
fbem-27690	602	1	as	as	ADP
fbem-27690	602	2	to	to	ADP
fbem-27690	602	3	the	the	DET
fbem-27690	602	4	model	model	NOUN
fbem-27690	602	5	’s	’s	PART
fbem-27690	602	6	five	five	NUM
fbem-27690	602	7	dimensions	dimension	NOUN
fbem-27690	602	8	according	accord	VERB
fbem-27690	602	9	to	to	ADP
fbem-27690	602	10	the	the	DET
fbem-27690	602	11	results	result	NOUN
fbem-27690	602	12	of	of	ADP
fbem-27690	602	13	the	the	DET
fbem-27690	602	14	analysis	analysis	NOUN
fbem-27690	602	15	of	of	ADP
fbem-27690	602	16	dongguan	dongguan	PROPN
fbem-27690	602	17	terminal	terminal	PROPN
fbem-27690	602	18	logistic	logistic	PROPN
fbem-27690	602	19	service	service	NOUN
fbem-27690	602	20	quality	quality	NOUN
fbem-27690	602	21	model	model	NOUN
fbem-27690	602	22	,	,	PUNCT
fbem-27690	602	23	there	there	PRON
fbem-27690	602	24	were	be	VERB
fbem-27690	602	25	different	different	ADJ
fbem-27690	602	26	degrees	degree	NOUN
fbem-27690	602	27	of	of	ADP
fbem-27690	602	28	gaps	gap	NOUN
fbem-27690	602	29	in	in	ADP
fbem-27690	602	30	the	the	DET
fbem-27690	602	31	existing	exist	VERB
fbem-27690	602	32	service	service	NOUN
fbem-27690	602	33	quality	quality	NOUN
fbem-27690	602	34	in	in	ADP
fbem-27690	602	35	the	the	DET
fbem-27690	602	36	five	five	NUM
fbem-27690	602	37	dimensions	dimension	NOUN
fbem-27690	602	38	,	,	PUNCT
fbem-27690	602	39	and	and	CCONJ
fbem-27690	602	40	the	the	DET
fbem-27690	602	41	customer	customer	NOUN
fbem-27690	602	42	's	's	PART
fbem-27690	602	43	expectation	expectation	NOUN
fbem-27690	602	44	of	of	ADP
fbem-27690	602	45	service	service	NOUN
fbem-27690	602	46	quality	quality	NOUN
fbem-27690	602	47	was	be	AUX
fbem-27690	602	48	greater	great	ADJ
fbem-27690	602	49	than	than	ADP
fbem-27690	602	50	the	the	DET
fbem-27690	602	51	actual	actual	ADJ
fbem-27690	602	52	perceived	perceive	VERB
fbem-27690	602	53	service	service	NOUN
fbem-27690	602	54	quality	quality	NOUN
fbem-27690	602	55	.	.	PUNCT
fbem-27690	603	1	this	this	PRON
fbem-27690	603	2	suggests	suggest	VERB
fbem-27690	603	3	that	that	SCONJ
fbem-27690	603	4	customers	customer	NOUN
fbem-27690	603	5	were	be	AUX
fbem-27690	603	6	dissatisfied	dissatisfied	ADJ
fbem-27690	603	7	with	with	ADP
fbem-27690	603	8	the	the	DET
fbem-27690	603	9	service	service	NOUN
fbem-27690	603	10	experience	experience	NOUN
fbem-27690	603	11	.	.	PUNCT
fbem-27690	604	1	the	the	DET
fbem-27690	604	2	gaps	gap	NOUN
fbem-27690	604	3	were	be	AUX
fbem-27690	604	4	particularly	particularly	ADV
fbem-27690	604	5	significant	significant	ADJ
fbem-27690	604	6	in	in	ADP
fbem-27690	604	7	the	the	DET
fbem-27690	604	8	dimensions	dimension	NOUN
fbem-27690	604	9	of	of	ADP
fbem-27690	604	10	empathy	empathy	NOUN
fbem-27690	604	11	and	and	CCONJ
fbem-27690	604	12	assurance	assurance	NOUN
fbem-27690	604	13	.	.	PUNCT
fbem-27690	605	1	service	service	NOUN
fbem-27690	605	2	quality	quality	NOUN
fbem-27690	605	3	needs	need	VERB
fbem-27690	605	4	to	to	PART
fbem-27690	605	5	be	be	AUX
fbem-27690	605	6	strengthened	strengthen	VERB
fbem-27690	605	7	in	in	ADP
fbem-27690	605	8	each	each	PRON
fbem-27690	605	9	of	of	ADP
fbem-27690	605	10	the	the	DET
fbem-27690	605	11	five	five	NUM
fbem-27690	605	12	dimensions	dimension	NOUN
fbem-27690	605	13	of	of	ADP
fbem-27690	605	14	empathy	empathy	NOUN
fbem-27690	605	15	,	,	PUNCT
fbem-27690	605	16	assurance	assurance	NOUN
fbem-27690	605	17	,	,	PUNCT
fbem-27690	605	18	reliability	reliability	NOUN
fbem-27690	605	19	,	,	PUNCT
fbem-27690	605	20	tangibility	tangibility	NOUN
fbem-27690	605	21	,	,	PUNCT
fbem-27690	605	22	and	and	CCONJ
fbem-27690	605	23	responsiveness	responsiveness	NOUN
fbem-27690	605	24	.	.	PUNCT
fbem-27690	606	1	customers	customer	NOUN
fbem-27690	606	2	were	be	AUX
fbem-27690	606	3	most	most	ADV
fbem-27690	606	4	satisfied	satisfied	ADJ
fbem-27690	606	5	on	on	ADP
fbem-27690	606	6	the	the	DET
fbem-27690	606	7	tangibility	tangibility	NOUN
fbem-27690	606	8	dimension	dimension	NOUN
fbem-27690	606	9	,	,	PUNCT
fbem-27690	606	10	indicating	indicate	VERB
fbem-27690	606	11	that	that	SCONJ
fbem-27690	606	12	the	the	DET
fbem-27690	606	13	current	current	ADJ
fbem-27690	606	14	level	level	NOUN
fbem-27690	606	15	of	of	ADP
fbem-27690	606	16	service	service	NOUN
fbem-27690	606	17	has	have	AUX
fbem-27690	606	18	met	meet	VERB
fbem-27690	606	19	their	their	PRON
fbem-27690	606	20	expectations	expectation	NOUN
fbem-27690	606	21	,	,	PUNCT
fbem-27690	606	22	and	and	CCONJ
fbem-27690	606	23	a	a	DET
fbem-27690	606	24	maintenance	maintenance	NOUN
fbem-27690	606	25	strategy	strategy	NOUN
fbem-27690	606	26	should	should	AUX
fbem-27690	606	27	be	be	AUX
fbem-27690	606	28	adopted	adopt	VERB
fbem-27690	606	29	to	to	PART
fbem-27690	606	30	ensure	ensure	VERB
fbem-27690	606	31	that	that	SCONJ
fbem-27690	606	32	the	the	DET
fbem-27690	606	33	current	current	ADJ
fbem-27690	606	34	level	level	NOUN
fbem-27690	606	35	of	of	ADP
fbem-27690	606	36	quality	quality	NOUN
fbem-27690	606	37	is	be	AUX
fbem-27690	606	38	maintained	maintain	VERB
fbem-27690	606	39	regarding	regard	VERB
fbem-27690	606	40	packaging	packaging	NOUN
fbem-27690	606	41	,	,	PUNCT
fbem-27690	606	42	facilities	facility	NOUN
fbem-27690	606	43	,	,	PUNCT
fbem-27690	606	44	equipment	equipment	NOUN
fbem-27690	606	45	,	,	PUNCT
fbem-27690	606	46	and	and	CCONJ
fbem-27690	606	47	environment	environment	NOUN
fbem-27690	606	48	.	.	PUNCT
fbem-27690	607	1	regular	regular	ADJ
fbem-27690	607	2	maintenance	maintenance	NOUN
fbem-27690	607	3	and	and	CCONJ
fbem-27690	607	4	minor	minor	ADJ
fbem-27690	607	5	upgrades	upgrade	NOUN
fbem-27690	607	6	can	can	AUX
fbem-27690	607	7	be	be	AUX
fbem-27690	607	8	carried	carry	VERB
fbem-27690	607	9	out	out	ADP
fbem-27690	607	10	to	to	PART
fbem-27690	607	11	ensure	ensure	VERB
fbem-27690	607	12	that	that	SCONJ
fbem-27690	607	13	customer	customer	NOUN
fbem-27690	607	14	needs	need	NOUN
fbem-27690	607	15	are	be	AUX
fbem-27690	607	16	consistently	consistently	ADV
fbem-27690	607	17	met	meet	VERB
fbem-27690	607	18	without	without	ADP
fbem-27690	607	19	adding	add	VERB
fbem-27690	607	20	excessive	excessive	ADJ
fbem-27690	607	21	costs	cost	NOUN
fbem-27690	607	22	.	.	PUNCT
fbem-27690	608	1	reliability	reliability	NOUN
fbem-27690	608	2	dimension	dimension	NOUN
fbem-27690	608	3	was	be	AUX
fbem-27690	608	4	ranked	rank	VERB
fbem-27690	608	5	3rd	3rd	ADV
fbem-27690	608	6	out	out	ADP
fbem-27690	608	7	of	of	ADP
fbem-27690	608	8	five	five	NUM
fbem-27690	608	9	dimensions	dimension	NOUN
fbem-27690	608	10	in	in	ADP
fbem-27690	608	11	terms	term	NOUN
fbem-27690	608	12	of	of	ADP
fbem-27690	608	13	customer	customer	NOUN
fbem-27690	608	14	satisfaction	satisfaction	NOUN
fbem-27690	608	15	,	,	PUNCT
fbem-27690	608	16	however	however	ADV
fbem-27690	608	17	customer	customer	NOUN
fbem-27690	608	18	satisfaction	satisfaction	NOUN
fbem-27690	608	19	with	with	ADP
fbem-27690	608	20	the	the	DET
fbem-27690	608	21	reliability	reliability	NOUN
fbem-27690	608	22	dimension	dimension	NOUN
fbem-27690	608	23	was	be	AUX
fbem-27690	608	24	low	low	ADJ
fbem-27690	608	25	and	and	CCONJ
fbem-27690	608	26	there	there	PRON
fbem-27690	608	27	were	be	VERB
fbem-27690	608	28	many	many	ADJ
fbem-27690	608	29	indicators	indicator	NOUN
fbem-27690	608	30	for	for	ADP
fbem-27690	608	31	this	this	DET
fbem-27690	608	32	dimension	dimension	NOUN
fbem-27690	608	33	(	(	PUNCT
fbem-27690	608	34	involving	involve	VERB
fbem-27690	608	35	various	various	ADJ
fbem-27690	608	36	aspects	aspect	NOUN
fbem-27690	608	37	such	such	ADJ
fbem-27690	608	38	as	as	ADP
fbem-27690	608	39	consistency	consistency	NOUN
fbem-27690	608	40	and	and	CCONJ
fbem-27690	608	41	accuracy	accuracy	NOUN
fbem-27690	608	42	of	of	ADP
fbem-27690	608	43	service	service	NOUN
fbem-27690	608	44	)	)	PUNCT
fbem-27690	608	45	;	;	PUNCT
fbem-27690	608	46	thus	thus	ADV
fbem-27690	608	47	,	,	PUNCT
fbem-27690	608	48	continuous	continuous	ADJ
fbem-27690	608	49	improvement	improvement	NOUN
fbem-27690	608	50	strategies	strategy	NOUN
fbem-27690	608	51	need	need	VERB
fbem-27690	608	52	to	to	PART
fbem-27690	608	53	be	be	AUX
fbem-27690	608	54	employed	employ	VERB
fbem-27690	608	55	.	.	PUNCT
fbem-27690	609	1	reliability	reliability	NOUN
fbem-27690	609	2	of	of	ADP
fbem-27690	609	3	services	service	NOUN
fbem-27690	609	4	can	can	AUX
fbem-27690	609	5	be	be	AUX
fbem-27690	609	6	improved	improve	VERB
fbem-27690	609	7	through	through	ADP
fbem-27690	609	8	process	process	NOUN
fbem-27690	609	9	standardization	standardization	NOUN
fbem-27690	609	10	,	,	PUNCT
fbem-27690	609	11	introduction	introduction	NOUN
fbem-27690	609	12	of	of	ADP
fbem-27690	609	13	automated	automate	VERB
fbem-27690	609	14	equipment	equipment	NOUN
fbem-27690	609	15	,	,	PUNCT
fbem-27690	609	16	and	and	CCONJ
fbem-27690	609	17	enhanced	enhanced	ADJ
fbem-27690	609	18	staff	staff	NOUN
fbem-27690	609	19	training	training	NOUN
fbem-27690	609	20	to	to	PART
fbem-27690	609	21	ensure	ensure	VERB
fbem-27690	609	22	that	that	SCONJ
fbem-27690	609	23	customers	customer	NOUN
fbem-27690	609	24	experience	experience	VERB
fbem-27690	609	25	stable	stable	ADJ
fbem-27690	609	26	and	and	CCONJ
fbem-27690	609	27	consistent	consistent	ADJ
fbem-27690	609	28	service	service	NOUN
fbem-27690	609	29	quality	quality	NOUN
fbem-27690	609	30	.	.	PUNCT
fbem-27690	610	1	responsiveness	responsiveness	NOUN
fbem-27690	610	2	dimension	dimension	NOUN
fbem-27690	610	3	ranked	rank	VERB
fbem-27690	610	4	second	second	ADV
fbem-27690	610	5	in	in	ADP
fbem-27690	610	6	customer	customer	NOUN
fbem-27690	610	7	satisfaction	satisfaction	NOUN
fbem-27690	610	8	,	,	PUNCT
fbem-27690	610	9	indicating	indicate	VERB
fbem-27690	610	10	that	that	SCONJ
fbem-27690	610	11	customers	customer	NOUN
fbem-27690	610	12	were	be	AUX
fbem-27690	610	13	relatively	relatively	ADV
fbem-27690	610	14	satisfied	satisfied	ADJ
fbem-27690	610	15	but	but	CCONJ
fbem-27690	610	16	there	there	PRON
fbem-27690	610	17	is	be	VERB
fbem-27690	610	18	still	still	ADV
fbem-27690	610	19	room	room	NOUN
fbem-27690	610	20	for	for	ADP
fbem-27690	610	21	further	further	ADJ
fbem-27690	610	22	improvement	improvement	NOUN
fbem-27690	610	23	,	,	PUNCT
fbem-27690	610	24	and	and	CCONJ
fbem-27690	610	25	it	it	PRON
fbem-27690	610	26	is	be	AUX
fbem-27690	610	27	more	more	ADV
fbem-27690	610	28	appropriate	appropriate	ADJ
fbem-27690	610	29	to	to	PART
fbem-27690	610	30	adopt	adopt	VERB
fbem-27690	610	31	a	a	DET
fbem-27690	610	32	continuous	continuous	ADJ
fbem-27690	610	33	improvement	improvement	NOUN
fbem-27690	610	34	strategy	strategy	NOUN
fbem-27690	610	35	.	.	PUNCT
fbem-27690	611	1	consideration	consideration	NOUN
fbem-27690	611	2	can	can	AUX
fbem-27690	611	3	be	be	AUX
fbem-27690	611	4	given	give	VERB
fbem-27690	611	5	to	to	ADP
fbem-27690	611	6	enhancing	enhance	VERB
fbem-27690	611	7	staff	staff	NOUN
fbem-27690	611	8	training	training	NOUN
fbem-27690	611	9	,	,	PUNCT
fbem-27690	611	10	rationally	rationally	ADV
fbem-27690	611	11	scheduling	schedule	VERB
fbem-27690	611	12	resources	resource	NOUN
fbem-27690	611	13	and	and	CCONJ
fbem-27690	611	14	optimizing	optimize	VERB
fbem-27690	611	15	processes	process	NOUN
fbem-27690	611	16	to	to	PART
fbem-27690	611	17	improve	improve	VERB
fbem-27690	611	18	response	response	NOUN
fbem-27690	611	19	speed	speed	NOUN
fbem-27690	611	20	,	,	PUNCT
fbem-27690	611	21	especially	especially	ADV
fbem-27690	611	22	during	during	ADP
fbem-27690	611	23	peak	peak	NOUN
fbem-27690	611	24	periods	period	NOUN
fbem-27690	611	25	,	,	PUNCT
fbem-27690	611	26	special	special	ADJ
fbem-27690	611	27	hours	hour	NOUN
fbem-27690	611	28	and	and	CCONJ
fbem-27690	611	29	emergencies	emergency	NOUN
fbem-27690	611	30	,	,	PUNCT
fbem-27690	611	31	while	while	SCONJ
fbem-27690	611	32	allowing	allow	VERB
fbem-27690	611	33	customers	customer	NOUN
fbem-27690	611	34	to	to	PART
fbem-27690	611	35	experience	experience	VERB
fbem-27690	611	36	rapid	rapid	ADJ
fbem-27690	611	37	and	and	CCONJ
fbem-27690	611	38	flexible	flexible	ADJ
fbem-27690	611	39	service	service	NOUN
fbem-27690	611	40	.	.	PUNCT
fbem-27690	612	1	assurance	assurance	NOUN
fbem-27690	612	2	dimension	dimension	NOUN
fbem-27690	612	3	of	of	ADP
fbem-27690	612	4	customer	customer	NOUN
fbem-27690	612	5	satisfaction	satisfaction	NOUN
fbem-27690	612	6	was	be	AUX
fbem-27690	612	7	ranked	rank	VERB
fbem-27690	612	8	4th	4th	ADJ
fbem-27690	612	9	among	among	ADP
fbem-27690	612	10	the	the	DET
fbem-27690	612	11	five	five	NUM
fbem-27690	612	12	dimensions	dimension	NOUN
fbem-27690	612	13	,	,	PUNCT
fbem-27690	612	14	which	which	PRON
fbem-27690	612	15	was	be	AUX
fbem-27690	612	16	only	only	ADV
fbem-27690	612	17	in	in	ADP
fbem-27690	612	18	the	the	DET
fbem-27690	612	19	state	state	NOUN
fbem-27690	612	20	of	of	ADP
fbem-27690	612	21	basic	basic	ADJ
fbem-27690	612	22	satisfaction	satisfaction	NOUN
fbem-27690	612	23	means	mean	VERB
fbem-27690	612	24	that	that	SCONJ
fbem-27690	612	25	this	this	DET
fbem-27690	612	26	aspect	aspect	NOUN
fbem-27690	612	27	still	still	ADV
fbem-27690	612	28	needs	need	VERB
fbem-27690	612	29	to	to	PART
fbem-27690	612	30	be	be	AUX
fbem-27690	612	31	improved	improve	VERB
fbem-27690	612	32	,	,	PUNCT
fbem-27690	612	33	and	and	CCONJ
fbem-27690	612	34	the	the	DET
fbem-27690	612	35	strategy	strategy	NOUN
fbem-27690	612	36	of	of	ADP
fbem-27690	612	37	consolidation	consolidation	NOUN
fbem-27690	612	38	and	and	CCONJ
fbem-27690	612	39	improvement	improvement	NOUN
fbem-27690	612	40	should	should	AUX
fbem-27690	612	41	be	be	AUX
fbem-27690	612	42	adopted	adopt	VERB
fbem-27690	612	43	.	.	PUNCT
fbem-27690	613	1	improvements	improvement	NOUN
fbem-27690	613	2	can	can	AUX
fbem-27690	613	3	be	be	AUX
fbem-27690	613	4	made	make	VERB
fbem-27690	613	5	through	through	ADP
fbem-27690	613	6	employee	employee	NOUN
fbem-27690	613	7	professionalism	professionalism	NOUN
fbem-27690	613	8	,	,	PUNCT
fbem-27690	613	9	transparency	transparency	NOUN
fbem-27690	613	10	of	of	ADP
fbem-27690	613	11	customer	customer	NOUN
fbem-27690	613	12	service	service	NOUN
fbem-27690	613	13	,	,	PUNCT
fbem-27690	613	14	and	and	CCONJ
fbem-27690	613	15	safety	safety	NOUN
fbem-27690	613	16	and	and	CCONJ
fbem-27690	613	17	security	security	NOUN
fbem-27690	613	18	measures	measure	NOUN
fbem-27690	613	19	.	.	PUNCT
fbem-27690	614	1	for	for	ADP
fbem-27690	614	2	example	example	NOUN
fbem-27690	614	3	,	,	PUNCT
fbem-27690	614	4	trust	trust	NOUN
fbem-27690	614	5	building	building	NOUN
fbem-27690	614	6	training	training	NOUN
fbem-27690	614	7	for	for	ADP
fbem-27690	614	8	employees	employee	NOUN
fbem-27690	614	9	,	,	PUNCT
fbem-27690	614	10	enhancing	enhance	VERB
fbem-27690	614	11	customers	customer	NOUN
fbem-27690	614	12	'	'	PART
fbem-27690	614	13	sense	sense	NOUN
fbem-27690	614	14	of	of	ADP
fbem-27690	614	15	security	security	NOUN
fbem-27690	614	16	and	and	CCONJ
fbem-27690	614	17	trust	trust	NOUN
fbem-27690	614	18	in	in	ADP
fbem-27690	614	19	order	order	NOUN
fbem-27690	614	20	to	to	PART
fbem-27690	614	21	gradually	gradually	ADV
fbem-27690	614	22	increase	increase	VERB
fbem-27690	614	23	customer	customer	NOUN
fbem-27690	614	24	satisfaction	satisfaction	NOUN
fbem-27690	614	25	with	with	ADP
fbem-27690	614	26	assurance	assurance	NOUN
fbem-27690	614	27	services	service	NOUN
fbem-27690	614	28	.	.	PUNCT
fbem-27690	615	1	the	the	DET
fbem-27690	615	2	empathy	empathy	ADJ
fbem-27690	615	3	dimension	dimension	NOUN
fbem-27690	615	4	had	have	VERB
fbem-27690	615	5	the	the	DET
fbem-27690	615	6	largest	large	ADJ
fbem-27690	615	7	gap	gap	NOUN
fbem-27690	615	8	and	and	CCONJ
fbem-27690	615	9	the	the	DET
fbem-27690	615	10	lowest	low	ADJ
fbem-27690	615	11	customer	customer	NOUN
fbem-27690	615	12	satisfaction	satisfaction	NOUN
fbem-27690	615	13	among	among	ADP
fbem-27690	615	14	the	the	DET
fbem-27690	615	15	five	five	NUM
fbem-27690	615	16	dimensions	dimension	NOUN
fbem-27690	615	17	,	,	PUNCT
fbem-27690	615	18	so	so	CCONJ
fbem-27690	615	19	a	a	DET
fbem-27690	615	20	focused	focus	VERB
fbem-27690	615	21	enhancement	enhancement	NOUN
fbem-27690	615	22	strategy	strategy	NOUN
fbem-27690	615	23	is	be	AUX
fbem-27690	615	24	recommended	recommend	VERB
fbem-27690	615	25	.	.	PUNCT
fbem-27690	616	1	customer	customer	NOUN
fbem-27690	616	2	satisfaction	satisfaction	NOUN
fbem-27690	616	3	can	can	AUX
fbem-27690	616	4	be	be	AUX
fbem-27690	616	5	improved	improve	VERB
fbem-27690	616	6	by	by	ADP
fbem-27690	616	7	optimizing	optimize	VERB
fbem-27690	616	8	the	the	DET
fbem-27690	616	9	customer	customer	NOUN
fbem-27690	616	10	service	service	NOUN
fbem-27690	616	11	process	process	NOUN
fbem-27690	616	12	,	,	PUNCT
fbem-27690	616	13	improving	improve	VERB
fbem-27690	616	14	the	the	DET
fbem-27690	616	15	communication	communication	NOUN
fbem-27690	616	16	skills	skill	NOUN
fbem-27690	616	17	of	of	ADP
fbem-27690	616	18	customer	customer	NOUN
fbem-27690	616	19	service	service	NOUN
fbem-27690	616	20	personnel	personnel	NOUN
fbem-27690	616	21	,	,	PUNCT
fbem-27690	616	22	and	and	CCONJ
fbem-27690	616	23	strengthening	strengthen	VERB
fbem-27690	616	24	the	the	DET
fbem-27690	616	25	attention	attention	NOUN
fbem-27690	616	26	and	and	CCONJ
fbem-27690	616	27	response	response	NOUN
fbem-27690	616	28	to	to	ADP
fbem-27690	616	29	customers	customer	NOUN
fbem-27690	616	30	'	'	PART
fbem-27690	616	31	individual	individual	ADJ
fbem-27690	616	32	needs	need	NOUN
fbem-27690	616	33	.	.	PUNCT
fbem-27690	617	1	a	a	DET
fbem-27690	617	2	customer	customer	NOUN
fbem-27690	617	3	feedback	feedback	NOUN
fbem-27690	617	4	mechanism	mechanism	NOUN
fbem-27690	617	5	can	can	AUX
fbem-27690	617	6	be	be	AUX
fbem-27690	617	7	established	establish	VERB
fbem-27690	617	8	to	to	PART
fbem-27690	617	9	understand	understand	VERB
fbem-27690	617	10	the	the	DET
fbem-27690	617	11	emotional	emotional	ADJ
fbem-27690	617	12	needs	need	NOUN
fbem-27690	617	13	of	of	ADP
fbem-27690	617	14	customers	customer	NOUN
fbem-27690	617	15	,	,	PUNCT
fbem-27690	617	16	and	and	CCONJ
fbem-27690	617	17	humanization	humanization	NOUN
fbem-27690	617	18	and	and	CCONJ
fbem-27690	617	19	personalization	personalization	NOUN
fbem-27690	617	20	of	of	ADP
fbem-27690	617	21	services	service	NOUN
fbem-27690	617	22	may	may	AUX
fbem-27690	617	23	be	be	AUX
fbem-27690	617	24	taken	take	VERB
fbem-27690	617	25	as	as	ADP
fbem-27690	617	26	the	the	DET
fbem-27690	617	27	focus	focus	NOUN
fbem-27690	617	28	of	of	ADP
fbem-27690	617	29	improvement	improvement	NOUN
fbem-27690	617	30	to	to	PART
fbem-27690	617	31	enhance	enhance	VERB
fbem-27690	617	32	the	the	DET
fbem-27690	617	33	sense	sense	NOUN
fbem-27690	617	34	of	of	ADP
fbem-27690	617	35	belonging	belonging	NOUN
fbem-27690	617	36	and	and	CCONJ
fbem-27690	617	37	trust	trust	NOUN
fbem-27690	617	38	of	of	ADP
fbem-27690	617	39	customers	customer	NOUN
fbem-27690	617	40	.	.	PUNCT
fbem-27690	618	1	5.2.8	5.2.8	X
fbem-27690	618	2	.	.	NOUN
fbem-27690	618	3	for	for	ADP
fbem-27690	618	4	future	future	ADJ
fbem-27690	618	5	research	research	NOUN
fbem-27690	618	6	the	the	DET
fbem-27690	618	7	overall	overall	ADJ
fbem-27690	618	8	quality	quality	NOUN
fbem-27690	618	9	of	of	ADP
fbem-27690	618	10	terminal	terminal	ADJ
fbem-27690	618	11	logistic	logistic	ADJ
fbem-27690	618	12	services	service	NOUN
fbem-27690	618	13	in	in	ADP
fbem-27690	618	14	dongguan	dongguan	PROPN
fbem-27690	618	15	is	be	AUX
fbem-27690	618	16	at	at	ADP
fbem-27690	618	17	moderately	moderately	ADV
fbem-27690	618	18	satisfactory	satisfactory	ADJ
fbem-27690	618	19	level	level	NOUN
fbem-27690	618	20	,	,	PUNCT
fbem-27690	618	21	customer	customer	NOUN
fbem-27690	618	22	demand	demand	NOUN
fbem-27690	618	23	and	and	CCONJ
fbem-27690	618	24	the	the	DET
fbem-27690	618	25	increasing	increase	VERB
fbem-27690	618	26	competition	competition	NOUN
fbem-27690	618	27	in	in	ADP
fbem-27690	618	28	the	the	DET
fbem-27690	618	29	industry	industry	NOUN
fbem-27690	618	30	indicate	indicate	VERB
fbem-27690	618	31	that	that	SCONJ
fbem-27690	618	32	there	there	PRON
fbem-27690	618	33	is	be	VERB
fbem-27690	618	34	still	still	ADV
fbem-27690	618	35	a	a	DET
fbem-27690	618	36	lot	lot	NOUN
fbem-27690	618	37	of	of	ADP
fbem-27690	618	38	space	space	NOUN
fbem-27690	618	39	for	for	ADP
fbem-27690	618	40	development	development	NOUN
fbem-27690	618	41	.	.	PUNCT
fbem-27690	619	1	in	in	ADP
fbem-27690	619	2	logistics	logistic	NOUN
fbem-27690	619	3	companies	company	NOUN
fbem-27690	619	4	'	'	PART
fbem-27690	619	5	efforts	effort	NOUN
fbem-27690	619	6	to	to	PART
fbem-27690	619	7	improve	improve	VERB
fbem-27690	619	8	service	service	NOUN
fbem-27690	619	9	quality	quality	NOUN
fbem-27690	619	10	,	,	PUNCT
fbem-27690	619	11	the	the	DET
fbem-27690	619	12	pdca	pdca	ADJ
fbem-27690	619	13	cycle	cycle	NOUN
fbem-27690	619	14	provides	provide	VERB
fbem-27690	619	15	a	a	DET
fbem-27690	619	16	dynamic	dynamic	ADJ
fbem-27690	619	17	improvement	improvement	NOUN
fbem-27690	619	18	framework	framework	NOUN
fbem-27690	619	19	that	that	PRON
fbem-27690	619	20	can	can	AUX
fbem-27690	619	21	be	be	AUX
fbem-27690	619	22	continuously	continuously	ADV
fbem-27690	619	23	optimized	optimize	VERB
fbem-27690	619	24	.	.	PUNCT
fbem-27690	620	1	future	future	ADJ
fbem-27690	620	2	research	research	NOUN
fbem-27690	620	3	can	can	AUX
fbem-27690	620	4	explore	explore	VERB
fbem-27690	620	5	how	how	SCONJ
fbem-27690	620	6	to	to	PART
fbem-27690	620	7	embed	embed	VERB
fbem-27690	620	8	the	the	DET
fbem-27690	620	9	pdca	pdca	ADJ
fbem-27690	620	10	cycle	cycle	NOUN
fbem-27690	620	11	more	more	ADV
fbem-27690	620	12	deeply	deeply	ADV
fbem-27690	620	13	into	into	ADP
fbem-27690	620	14	the	the	DET
fbem-27690	620	15	management	management	NOUN
fbem-27690	620	16	process	process	NOUN
fbem-27690	620	17	of	of	ADP
fbem-27690	620	18	each	each	DET
fbem-27690	620	19	service	service	NOUN
fbem-27690	620	20	in	in	ADP
fbem-27690	620	21	terminal	terminal	ADJ
fbem-27690	620	22	logistics	logistic	NOUN
fbem-27690	620	23	(	(	PUNCT
fbem-27690	620	24	meng	meng	PROPN
fbem-27690	620	25	,	,	PUNCT
fbem-27690	620	26	2019	2019	NUM
fbem-27690	620	27	)	)	PUNCT
fbem-27690	620	28	.	.	PUNCT
fbem-27690	621	1	total	total	ADJ
fbem-27690	621	2	quality	quality	NOUN
fbem-27690	621	3	management	management	NOUN
fbem-27690	621	4	(	(	PUNCT
fbem-27690	621	5	tqm	tqm	ADJ
fbem-27690	621	6	)	)	PUNCT
fbem-27690	621	7	emphasizes	emphasize	VERB
fbem-27690	621	8	quality	quality	NOUN
fbem-27690	621	9	improvement	improvement	NOUN
fbem-27690	621	10	through	through	ADP
fbem-27690	621	11	full	full	ADJ
fbem-27690	621	12	participation	participation	NOUN
fbem-27690	621	13	and	and	CCONJ
fbem-27690	621	14	total	total	ADJ
fbem-27690	621	15	process	process	NOUN
fbem-27690	621	16	control	control	NOUN
fbem-27690	621	17	(	(	PUNCT
fbem-27690	621	18	feigenbaum	feigenbaum	ADJ
fbem-27690	621	19	,	,	PUNCT
fbem-27690	621	20	1951	1951	NUM
fbem-27690	621	21	)	)	PUNCT
fbem-27690	621	22	,	,	PUNCT
fbem-27690	621	23	which	which	PRON
fbem-27690	621	24	is	be	AUX
fbem-27690	621	25	particularly	particularly	ADV
fbem-27690	621	26	applicable	applicable	ADJ
fbem-27690	621	27	to	to	ADP
fbem-27690	621	28	a	a	DET
fbem-27690	621	29	service	service	NOUN
fbem-27690	621	30	system	system	NOUN
fbem-27690	621	31	such	such	ADJ
fbem-27690	621	32	as	as	ADP
fbem-27690	621	33	logistics	logistic	NOUN
fbem-27690	621	34	services	service	NOUN
fbem-27690	621	35	,	,	PUNCT
fbem-27690	621	36	which	which	PRON
fbem-27690	621	37	involves	involve	VERB
fbem-27690	621	38	multiple	multiple	ADJ
fbem-27690	621	39	links	link	NOUN
fbem-27690	621	40	and	and	CCONJ
fbem-27690	621	41	positions	position	NOUN
fbem-27690	621	42	.	.	PUNCT
fbem-27690	622	1	future	future	ADJ
fbem-27690	622	2	research	research	NOUN
fbem-27690	622	3	can	can	AUX
fbem-27690	622	4	explore	explore	VERB
fbem-27690	622	5	how	how	SCONJ
fbem-27690	622	6	the	the	DET
fbem-27690	622	7	tqm	tqm	ADJ
fbem-27690	622	8	concept	concept	NOUN
fbem-27690	622	9	can	can	AUX
fbem-27690	622	10	be	be	AUX
fbem-27690	622	11	better	well	ADV
fbem-27690	622	12	integrated	integrate	VERB
fbem-27690	622	13	into	into	ADP
fbem-27690	622	14	quality	quality	NOUN
fbem-27690	622	15	control	control	NOUN
fbem-27690	622	16	of	of	ADP
fbem-27690	622	17	terminal	terminal	ADJ
fbem-27690	622	18	logistics	logistic	NOUN
fbem-27690	622	19	services	service	NOUN
fbem-27690	622	20	.	.	PUNCT
fbem-27690	623	1	the	the	DET
fbem-27690	623	2	advancement	advancement	NOUN
fbem-27690	623	3	of	of	ADP
fbem-27690	623	4	technology	technology	NOUN
fbem-27690	623	5	has	have	AUX
fbem-27690	623	6	provided	provide	VERB
fbem-27690	623	7	new	new	ADJ
fbem-27690	623	8	tools	tool	NOUN
fbem-27690	623	9	for	for	ADP
fbem-27690	623	10	the	the	DET
fbem-27690	623	11	improvement	improvement	NOUN
fbem-27690	623	12	of	of	ADP
fbem-27690	623	13	service	service	NOUN
fbem-27690	623	14	quality	quality	NOUN
fbem-27690	623	15	in	in	ADP
fbem-27690	623	16	terminal	terminal	ADJ
fbem-27690	623	17	logistics	logistic	NOUN
fbem-27690	623	18	enterprises	enterprise	NOUN
fbem-27690	623	19	.	.	PUNCT
fbem-27690	624	1	future	future	ADJ
fbem-27690	624	2	studies	study	NOUN
fbem-27690	624	3	may	may	AUX
fbem-27690	624	4	look	look	VERB
fbem-27690	624	5	into	into	ADP
fbem-27690	624	6	the	the	DET
fbem-27690	624	7	combined	combine	VERB
fbem-27690	624	8	application	application	NOUN
fbem-27690	624	9	of	of	ADP
fbem-27690	624	10	the	the	DET
fbem-27690	624	11	pdca	pdca	ADJ
fbem-27690	624	12	cycle	cycle	NOUN
fbem-27690	624	13	and	and	CCONJ
fbem-27690	624	14	the	the	DET
fbem-27690	624	15	tqm	tqm	ADJ
fbem-27690	624	16	concept	concept	NOUN
fbem-27690	624	17	to	to	PART
fbem-27690	624	18	construct	construct	VERB
fbem-27690	624	19	an	an	DET
fbem-27690	624	20	integrated	integrate	VERB
fbem-27690	624	21	framework	framework	NOUN
fbem-27690	624	22	suitable	suitable	ADJ
fbem-27690	624	23	for	for	ADP
fbem-27690	624	24	the	the	DET
fbem-27690	624	25	enhancement	enhancement	NOUN
fbem-27690	624	26	of	of	ADP
fbem-27690	624	27	the	the	DET
fbem-27690	624	28	dongguan	dongguan	PROPN
fbem-27690	624	29	terminal	terminal	PROPN
fbem-27690	624	30	logistics	logistic	NOUN
fbem-27690	624	31	’	'	PUNCT
fbem-27690	624	32	services	service	NOUN
fbem-27690	624	33	quality	quality	NOUN
fbem-27690	624	34	.	.	PUNCT
fbem-27690	625	1	this	this	DET
fbem-27690	625	2	framework	framework	NOUN
fbem-27690	625	3	will	will	AUX
fbem-27690	625	4	not	not	PART
fbem-27690	625	5	only	only	ADV
fbem-27690	625	6	provide	provide	VERB
fbem-27690	625	7	the	the	DET
fbem-27690	625	8	dynamic	dynamic	ADJ
fbem-27690	625	9	optimization	optimization	NOUN
fbem-27690	625	10	of	of	ADP
fbem-27690	625	11	the	the	DET
fbem-27690	625	12	pdca	pdca	ADJ
fbem-27690	625	13	cycle	cycle	NOUN
fbem-27690	625	14	,	,	PUNCT
fbem-27690	625	15	but	but	CCONJ
fbem-27690	625	16	also	also	ADV
fbem-27690	625	17	incorporate	incorporate	VERB
fbem-27690	625	18	the	the	DET
fbem-27690	625	19	total	total	ADJ
fbem-27690	625	20	quality	quality	NOUN
fbem-27690	625	21	control	control	NOUN
fbem-27690	625	22	of	of	ADP
fbem-27690	625	23	tqm	tqm	NUM
fbem-27690	625	24	;	;	PUNCT
fbem-27690	625	25	and	and	CCONJ
fbem-27690	625	26	thus	thus	ADV
fbem-27690	625	27	,	,	PUNCT
fbem-27690	625	28	realize	realize	VERB
fbem-27690	625	29	the	the	DET
fbem-27690	625	30	systematic	systematic	ADJ
fbem-27690	625	31	improvement	improvement	NOUN
fbem-27690	625	32	of	of	ADP
fbem-27690	625	33	service	service	NOUN
fbem-27690	625	34	quality	quality	NOUN
fbem-27690	625	35	.	.	PUNCT
fbem-27690	626	1	327	327	NUM
fbem-27690	626	2	5.3	5.3	NUM
fbem-27690	626	3	.	.	PUNCT
fbem-27690	626	4	implications	implication	NOUN
fbem-27690	626	5	of	of	ADP
fbem-27690	626	6	the	the	DET
fbem-27690	626	7	study	study	NOUN
fbem-27690	626	8	5.3.1	5.3.1	NUM
fbem-27690	626	9	.	.	PUNCT
fbem-27690	626	10	improving	improve	VERB
fbem-27690	626	11	the	the	DET
fbem-27690	626	12	quality	quality	NOUN
fbem-27690	626	13	level	level	NOUN
fbem-27690	626	14	of	of	ADP
fbem-27690	626	15	dongguan	dongguan	PROPN
fbem-27690	626	16	terminal	terminal	PROPN
fbem-27690	626	17	logistic	logistic	PROPN
fbem-27690	626	18	service	service	NOUN
fbem-27690	626	19	provides	provide	VERB
fbem-27690	626	20	theoretical	theoretical	ADJ
fbem-27690	626	21	guidance	guidance	NOUN
fbem-27690	626	22	by	by	ADP
fbem-27690	626	23	comparing	compare	VERB
fbem-27690	626	24	customer	customer	NOUN
fbem-27690	626	25	expectations	expectation	NOUN
fbem-27690	626	26	and	and	CCONJ
fbem-27690	626	27	actual	actual	ADJ
fbem-27690	626	28	perceptions	perception	NOUN
fbem-27690	626	29	of	of	ADP
fbem-27690	626	30	different	different	ADJ
fbem-27690	626	31	delivery	delivery	NOUN
fbem-27690	626	32	modes	mode	NOUN
fbem-27690	626	33	(	(	PUNCT
fbem-27690	626	34	home	home	NOUN
fbem-27690	626	35	delivery	delivery	NOUN
fbem-27690	626	36	,	,	PUNCT
fbem-27690	626	37	selfservice	selfservice	NOUN
fbem-27690	626	38	pick	pick	VERB
fbem-27690	626	39	up	up	ADP
fbem-27690	626	40	container	container	NOUN
fbem-27690	626	41	,	,	PUNCT
fbem-27690	626	42	and	and	CCONJ
fbem-27690	626	43	post	post	VERB
fbem-27690	626	44	office	office	NOUN
fbem-27690	626	45	pick	pick	VERB
fbem-27690	626	46	up	up	ADP
fbem-27690	626	47	)	)	PUNCT
fbem-27690	626	48	in	in	ADP
fbem-27690	626	49	dongguan	dongguan	PROPN
fbem-27690	626	50	terminal	terminal	PROPN
fbem-27690	626	51	logistics	logistic	NOUN
fbem-27690	626	52	services	service	NOUN
fbem-27690	626	53	,	,	PUNCT
fbem-27690	626	54	this	this	DET
fbem-27690	626	55	study	study	NOUN
fbem-27690	626	56	revealed	reveal	VERB
fbem-27690	626	57	the	the	DET
fbem-27690	626	58	differences	difference	NOUN
fbem-27690	626	59	in	in	ADP
fbem-27690	626	60	service	service	NOUN
fbem-27690	626	61	quality	quality	NOUN
fbem-27690	626	62	of	of	ADP
fbem-27690	626	63	logistics	logistic	NOUN
fbem-27690	626	64	services	service	NOUN
fbem-27690	626	65	in	in	ADP
fbem-27690	626	66	five	five	NUM
fbem-27690	626	67	dimensions	dimension	NOUN
fbem-27690	626	68	.	.	PUNCT
fbem-27690	627	1	it	it	PRON
fbem-27690	627	2	provided	provide	VERB
fbem-27690	627	3	empirical	empirical	ADJ
fbem-27690	627	4	evidence	evidence	NOUN
fbem-27690	627	5	for	for	SCONJ
fbem-27690	627	6	dongguan	dongguan	PROPN
fbem-27690	627	7	terminal	terminal	PROPN
fbem-27690	627	8	logistic	logistic	ADJ
fbem-27690	627	9	enterprises	enterprise	NOUN
fbem-27690	627	10	to	to	PART
fbem-27690	627	11	enhance	enhance	VERB
fbem-27690	627	12	the	the	DET
fbem-27690	627	13	terminal	terminal	ADJ
fbem-27690	627	14	distribution	distribution	NOUN
fbem-27690	627	15	services	service	NOUN
fbem-27690	627	16	quality	quality	NOUN
fbem-27690	627	17	,	,	PUNCT
fbem-27690	627	18	which	which	PRON
fbem-27690	627	19	can	can	AUX
fbem-27690	627	20	help	help	VERB
fbem-27690	627	21	to	to	PART
fbem-27690	627	22	improve	improve	VERB
fbem-27690	627	23	the	the	DET
fbem-27690	627	24	overall	overall	ADJ
fbem-27690	627	25	service	service	NOUN
fbem-27690	627	26	level	level	NOUN
fbem-27690	627	27	on	on	ADP
fbem-27690	627	28	the	the	DET
fbem-27690	627	29	field	field	NOUN
fbem-27690	627	30	of	of	ADP
fbem-27690	627	31	logistics	logistic	NOUN
fbem-27690	627	32	.	.	PUNCT
fbem-27690	628	1	5.3.2	5.3.2	X
fbem-27690	628	2	.	.	PUNCT
fbem-27690	628	3	provide	provide	VERB
fbem-27690	628	4	a	a	DET
fbem-27690	628	5	new	new	ADJ
fbem-27690	628	6	theoretical	theoretical	ADJ
fbem-27690	628	7	basis	basis	NOUN
fbem-27690	628	8	for	for	ADP
fbem-27690	628	9	terminal	terminal	ADJ
fbem-27690	628	10	logistic	logistic	ADJ
fbem-27690	628	11	service	service	NOUN
fbem-27690	628	12	quality	quality	NOUN
fbem-27690	628	13	management	management	NOUN
fbem-27690	628	14	research	research	NOUN
fbem-27690	628	15	this	this	DET
fbem-27690	628	16	study	study	NOUN
fbem-27690	628	17	used	use	VERB
fbem-27690	628	18	servqual	servqual	ADJ
fbem-27690	628	19	model	model	NOUN
fbem-27690	628	20	in	in	ADP
fbem-27690	628	21	calculating	calculate	VERB
fbem-27690	628	22	the	the	DET
fbem-27690	628	23	gap	gap	NOUN
fbem-27690	628	24	of	of	ADP
fbem-27690	628	25	expected	expect	VERB
fbem-27690	628	26	-	-	PUNCT
fbem-27690	628	27	perceived	perceive	VERB
fbem-27690	628	28	service	service	NOUN
fbem-27690	628	29	quality	quality	NOUN
fbem-27690	628	30	(	(	PUNCT
fbem-27690	628	31	jamkhaneh	jamkhaneh	NOUN
fbem-27690	628	32	et	et	PROPN
fbem-27690	628	33	al	al	PROPN
fbem-27690	628	34	.	.	PROPN
fbem-27690	628	35	,	,	PUNCT
fbem-27690	628	36	2022	2022	NUM
fbem-27690	628	37	)	)	PUNCT
fbem-27690	628	38	to	to	PART
fbem-27690	628	39	construct	construct	VERB
fbem-27690	628	40	and	and	CCONJ
fbem-27690	628	41	optimize	optimize	VERB
fbem-27690	628	42	the	the	DET
fbem-27690	628	43	terminal	terminal	ADJ
fbem-27690	628	44	logistics	logistic	NOUN
fbem-27690	628	45	service	service	NOUN
fbem-27690	628	46	quality	quality	NOUN
fbem-27690	628	47	model	model	NOUN
fbem-27690	628	48	,	,	PUNCT
fbem-27690	628	49	and	and	CCONJ
fbem-27690	628	50	provide	provide	VERB
fbem-27690	628	51	an	an	DET
fbem-27690	628	52	important	important	ADJ
fbem-27690	628	53	theoretical	theoretical	ADJ
fbem-27690	628	54	basis	basis	NOUN
fbem-27690	628	55	.	.	PUNCT
fbem-27690	629	1	future	future	ADJ
fbem-27690	629	2	researchers	researcher	NOUN
fbem-27690	629	3	can	can	AUX
fbem-27690	629	4	gain	gain	VERB
fbem-27690	629	5	comprehension	comprehension	NOUN
fbem-27690	629	6	of	of	ADP
fbem-27690	629	7	the	the	DET
fbem-27690	629	8	connection	connection	NOUN
fbem-27690	629	9	between	between	ADP
fbem-27690	629	10	consumer	consumer	NOUN
fbem-27690	629	11	demand	demand	NOUN
fbem-27690	629	12	and	and	CCONJ
fbem-27690	629	13	the	the	DET
fbem-27690	629	14	actual	actual	ADJ
fbem-27690	629	15	service	service	NOUN
fbem-27690	629	16	performance	performance	NOUN
fbem-27690	629	17	of	of	ADP
fbem-27690	629	18	firms	firm	NOUN
fbem-27690	629	19	,	,	PUNCT
fbem-27690	629	20	which	which	PRON
fbem-27690	629	21	in	in	ADP
fbem-27690	629	22	turn	turn	NOUN
fbem-27690	629	23	can	can	AUX
fbem-27690	629	24	result	result	VERB
fbem-27690	629	25	in	in	ADP
fbem-27690	629	26	the	the	DET
fbem-27690	629	27	development	development	NOUN
fbem-27690	629	28	of	of	ADP
fbem-27690	629	29	service	service	NOUN
fbem-27690	629	30	quality	quality	NOUN
fbem-27690	629	31	assessment	assessment	NOUN
fbem-27690	629	32	models	model	NOUN
fbem-27690	629	33	adapted	adapt	VERB
fbem-27690	629	34	to	to	ADP
fbem-27690	629	35	different	different	ADJ
fbem-27690	629	36	regions	region	NOUN
fbem-27690	629	37	and	and	CCONJ
fbem-27690	629	38	industries	industry	NOUN
fbem-27690	629	39	.	.	PUNCT
fbem-27690	630	1	5.3.3	5.3.3	X
fbem-27690	630	2	.	.	PUNCT
fbem-27690	630	3	focusing	focus	VERB
fbem-27690	630	4	on	on	ADP
fbem-27690	630	5	the	the	DET
fbem-27690	630	6	needs	need	NOUN
fbem-27690	630	7	of	of	ADP
fbem-27690	630	8	post	post	ADJ
fbem-27690	630	9	-	-	ADJ
fbem-27690	630	10	office	office	ADJ
fbem-27690	630	11	pick	pick	VERB
fbem-27690	630	12	-	-	PUNCT
fbem-27690	630	13	up	up	ADP
fbem-27690	630	14	customers	customer	NOUN
fbem-27690	630	15	and	and	CCONJ
fbem-27690	630	16	empathy	empathy	ADJ
fbem-27690	630	17	dimensions	dimension	NOUN
fbem-27690	630	18	to	to	PART
fbem-27690	630	19	inform	inform	VERB
fbem-27690	630	20	policy	policy	NOUN
fbem-27690	630	21	development	development	NOUN
fbem-27690	630	22	this	this	DET
fbem-27690	630	23	study	study	NOUN
fbem-27690	630	24	found	find	VERB
fbem-27690	630	25	that	that	SCONJ
fbem-27690	630	26	the	the	DET
fbem-27690	630	27	satisfaction	satisfaction	NOUN
fbem-27690	630	28	of	of	ADP
fbem-27690	630	29	customers	customer	NOUN
fbem-27690	630	30	choosing	choose	VERB
fbem-27690	630	31	post	post	NOUN
fbem-27690	630	32	office	office	NOUN
fbem-27690	630	33	pick	pick	VERB
fbem-27690	630	34	up	up	ADP
fbem-27690	630	35	was	be	AUX
fbem-27690	630	36	the	the	DET
fbem-27690	630	37	lowest	low	ADJ
fbem-27690	630	38	among	among	ADP
fbem-27690	630	39	the	the	DET
fbem-27690	630	40	three	three	NUM
fbem-27690	630	41	groups	group	NOUN
fbem-27690	630	42	(	(	PUNCT
fbem-27690	630	43	home	home	NOUN
fbem-27690	630	44	delivery	delivery	NOUN
fbem-27690	630	45	,	,	PUNCT
fbem-27690	630	46	self	self	NOUN
fbem-27690	630	47	-	-	PUNCT
fbem-27690	630	48	service	service	NOUN
fbem-27690	630	49	pick	pick	VERB
fbem-27690	630	50	up	up	ADP
fbem-27690	630	51	container	container	NOUN
fbem-27690	630	52	and	and	CCONJ
fbem-27690	630	53	post	post	VERB
fbem-27690	630	54	office	office	NOUN
fbem-27690	630	55	pickup	pickup	NOUN
fbem-27690	630	56	)	)	PUNCT
fbem-27690	630	57	.	.	PUNCT
fbem-27690	631	1	it	it	PRON
fbem-27690	631	2	was	be	AUX
fbem-27690	631	3	also	also	ADV
fbem-27690	631	4	found	find	VERB
fbem-27690	631	5	that	that	SCONJ
fbem-27690	631	6	customers	customer	NOUN
fbem-27690	631	7	had	have	VERB
fbem-27690	631	8	the	the	DET
fbem-27690	631	9	highest	high	ADJ
fbem-27690	631	10	expected	expect	VERB
fbem-27690	631	11	-	-	PUNCT
fbem-27690	631	12	service	service	NOUN
fbem-27690	631	13	quality	quality	NOUN
fbem-27690	631	14	but	but	CCONJ
fbem-27690	631	15	the	the	DET
fbem-27690	631	16	lowest	low	ADJ
fbem-27690	631	17	actual	actual	ADJ
fbem-27690	631	18	perceived	perceive	VERB
fbem-27690	631	19	-	-	PUNCT
fbem-27690	631	20	service	service	NOUN
fbem-27690	631	21	quality	quality	NOUN
fbem-27690	631	22	on	on	ADP
fbem-27690	631	23	the	the	DET
fbem-27690	631	24	empathy	empathy	ADJ
fbem-27690	631	25	dimension	dimension	NOUN
fbem-27690	631	26	.	.	PUNCT
fbem-27690	632	1	these	these	DET
fbem-27690	632	2	findings	finding	NOUN
fbem-27690	632	3	suggested	suggest	VERB
fbem-27690	632	4	that	that	SCONJ
fbem-27690	632	5	firms	firm	NOUN
fbem-27690	632	6	should	should	AUX
fbem-27690	632	7	not	not	PART
fbem-27690	632	8	only	only	ADV
fbem-27690	632	9	focus	focus	VERB
fbem-27690	632	10	on	on	ADP
fbem-27690	632	11	physical	physical	ADJ
fbem-27690	632	12	facilities	facility	NOUN
fbem-27690	632	13	and	and	CCONJ
fbem-27690	632	14	responsiveness	responsiveness	NOUN
fbem-27690	632	15	when	when	SCONJ
fbem-27690	632	16	improving	improve	VERB
fbem-27690	632	17	logistics	logistic	NOUN
fbem-27690	632	18	services	service	NOUN
fbem-27690	632	19	,	,	PUNCT
fbem-27690	632	20	but	but	CCONJ
fbem-27690	632	21	should	should	AUX
fbem-27690	632	22	also	also	ADV
fbem-27690	632	23	increase	increase	VERB
fbem-27690	632	24	their	their	PRON
fbem-27690	632	25	understanding	understanding	NOUN
fbem-27690	632	26	and	and	CCONJ
fbem-27690	632	27	responsibility	responsibility	NOUN
fbem-27690	632	28	for	for	ADP
fbem-27690	632	29	customer	customer	NOUN
fbem-27690	632	30	needs	need	NOUN
fbem-27690	632	31	,	,	PUNCT
fbem-27690	632	32	enhance	enhance	VERB
fbem-27690	632	33	customer	customer	NOUN
fbem-27690	632	34	care	care	NOUN
fbem-27690	632	35	and	and	CCONJ
fbem-27690	632	36	trust	trust	NOUN
fbem-27690	632	37	(	(	PUNCT
fbem-27690	632	38	lin	lin	PROPN
fbem-27690	632	39	et	et	PROPN
fbem-27690	632	40	al	al	PROPN
fbem-27690	632	41	.	.	PROPN
fbem-27690	632	42	,	,	PUNCT
fbem-27690	632	43	2023	2023	NUM
fbem-27690	632	44	)	)	PUNCT
fbem-27690	632	45	.	.	PUNCT
fbem-27690	633	1	these	these	DET
fbem-27690	633	2	findings	finding	NOUN
fbem-27690	633	3	can	can	AUX
fbem-27690	633	4	be	be	AUX
fbem-27690	633	5	important	important	ADJ
fbem-27690	633	6	guidance	guidance	NOUN
fbem-27690	633	7	for	for	ADP
fbem-27690	633	8	both	both	PRON
fbem-27690	633	9	logistics	logistic	NOUN
fbem-27690	633	10	companies	company	NOUN
fbem-27690	633	11	and	and	CCONJ
fbem-27690	633	12	policy	policy	NOUN
fbem-27690	633	13	makers	maker	NOUN
fbem-27690	633	14	.	.	PUNCT
fbem-27690	634	1	this	this	DET
fbem-27690	634	2	study	study	NOUN
fbem-27690	634	3	had	have	VERB
fbem-27690	634	4	some	some	DET
fbem-27690	634	5	guidance	guidance	NOUN
fbem-27690	634	6	for	for	ADP
fbem-27690	634	7	the	the	DET
fbem-27690	634	8	development	development	NOUN
fbem-27690	634	9	of	of	ADP
fbem-27690	634	10	dongguan	dongguan	PROPN
fbem-27690	634	11	terminal	terminal	PROPN
fbem-27690	634	12	logistics	logistics	PROPN
fbem-27690	634	13	service	service	NOUN
fbem-27690	634	14	quality	quality	NOUN
fbem-27690	634	15	,	,	PUNCT
fbem-27690	634	16	but	but	CCONJ
fbem-27690	634	17	the	the	DET
fbem-27690	634	18	construction	construction	NOUN
fbem-27690	634	19	of	of	ADP
fbem-27690	634	20	the	the	DET
fbem-27690	634	21	entire	entire	ADJ
fbem-27690	634	22	amount	amount	NOUN
fbem-27690	634	23	evaluation	evaluation	NOUN
fbem-27690	634	24	index	index	NOUN
fbem-27690	634	25	system	system	NOUN
fbem-27690	634	26	was	be	AUX
fbem-27690	634	27	based	base	VERB
fbem-27690	634	28	on	on	ADP
fbem-27690	634	29	the	the	DET
fbem-27690	634	30	previous	previous	ADJ
fbem-27690	634	31	foundation	foundation	NOUN
fbem-27690	634	32	.	.	PUNCT
fbem-27690	635	1	in	in	ADP
fbem-27690	635	2	fact	fact	NOUN
fbem-27690	635	3	,	,	PUNCT
fbem-27690	635	4	the	the	DET
fbem-27690	635	5	actual	actual	ADJ
fbem-27690	635	6	situation	situation	NOUN
fbem-27690	635	7	of	of	ADP
fbem-27690	635	8	the	the	DET
fbem-27690	635	9	factors	factor	NOUN
fbem-27690	635	10	influencing	influence	VERB
fbem-27690	635	11	the	the	DET
fbem-27690	635	12	satisfaction	satisfaction	NOUN
fbem-27690	635	13	of	of	ADP
fbem-27690	635	14	terminal	terminal	ADJ
fbem-27690	635	15	logistic	logistic	ADJ
fbem-27690	635	16	service	service	NOUN
fbem-27690	635	17	quality	quality	NOUN
fbem-27690	635	18	is	be	AUX
fbem-27690	635	19	very	very	ADV
fbem-27690	635	20	complex	complex	ADJ
fbem-27690	635	21	(	(	PUNCT
fbem-27690	635	22	huma	huma	PROPN
fbem-27690	635	23	et	et	PROPN
fbem-27690	635	24	al	al	PROPN
fbem-27690	635	25	.	.	PROPN
fbem-27690	635	26	,	,	PUNCT
fbem-27690	635	27	2020	2020	NUM
fbem-27690	635	28	)	)	PUNCT
fbem-27690	635	29	.	.	PUNCT
fbem-27690	636	1	therefore	therefore	ADV
fbem-27690	636	2	,	,	PUNCT
fbem-27690	636	3	in	in	ADP
fbem-27690	636	4	the	the	DET
fbem-27690	636	5	follow	follow	VERB
fbem-27690	636	6	-	-	PUNCT
fbem-27690	636	7	up	up	ADP
fbem-27690	636	8	study	study	NOUN
fbem-27690	636	9	,	,	PUNCT
fbem-27690	636	10	it	it	PRON
fbem-27690	636	11	is	be	AUX
fbem-27690	636	12	recommended	recommend	VERB
fbem-27690	636	13	to	to	PART
fbem-27690	636	14	further	far	ADV
fbem-27690	636	15	improve	improve	VERB
fbem-27690	636	16	and	and	CCONJ
fbem-27690	636	17	enrich	enrich	VERB
fbem-27690	636	18	the	the	DET
fbem-27690	636	19	terminal	terminal	ADJ
fbem-27690	636	20	logistics	logistic	NOUN
fbem-27690	636	21	service	service	NOUN
fbem-27690	636	22	quality	quality	NOUN
fbem-27690	636	23	assessment	assessment	NOUN
fbem-27690	636	24	index	index	NOUN
fbem-27690	636	25	system	system	NOUN
fbem-27690	636	26	.	.	PUNCT
fbem-27690	637	1	in	in	ADP
fbem-27690	637	2	the	the	DET
fbem-27690	637	3	empirical	empirical	ADJ
fbem-27690	637	4	research	research	NOUN
fbem-27690	637	5	part	part	NOUN
fbem-27690	637	6	,	,	PUNCT
fbem-27690	637	7	only	only	ADV
fbem-27690	637	8	the	the	DET
fbem-27690	637	9	field	field	NOUN
fbem-27690	637	10	of	of	ADP
fbem-27690	637	11	logistics	logistic	NOUN
fbem-27690	637	12	in	in	ADP
fbem-27690	637	13	dongguan	dongguan	PROPN
fbem-27690	637	14	city	city	PROPN
fbem-27690	637	15	was	be	AUX
fbem-27690	637	16	chosen	choose	VERB
fbem-27690	637	17	as	as	ADP
fbem-27690	637	18	the	the	DET
fbem-27690	637	19	subject	subject	NOUN
fbem-27690	637	20	of	of	ADP
fbem-27690	637	21	the	the	DET
fbem-27690	637	22	study	study	NOUN
fbem-27690	637	23	,	,	PUNCT
fbem-27690	637	24	and	and	CCONJ
fbem-27690	637	25	the	the	DET
fbem-27690	637	26	finding	finding	NOUN
fbem-27690	637	27	illustrated	illustrate	VERB
fbem-27690	637	28	the	the	DET
fbem-27690	637	29	current	current	ADJ
fbem-27690	637	30	situation	situation	NOUN
fbem-27690	637	31	of	of	ADP
fbem-27690	637	32	terminal	terminal	ADJ
fbem-27690	637	33	logistics	logistic	NOUN
fbem-27690	637	34	service	service	NOUN
fbem-27690	637	35	quality	quality	NOUN
fbem-27690	637	36	in	in	ADP
fbem-27690	637	37	dongguan	dongguan	PROPN
fbem-27690	637	38	city	city	PROPN
fbem-27690	637	39	,	,	PUNCT
fbem-27690	637	40	as	as	ADV
fbem-27690	637	41	well	well	ADV
fbem-27690	637	42	as	as	ADP
fbem-27690	637	43	the	the	DET
fbem-27690	637	44	direction	direction	NOUN
fbem-27690	637	45	for	for	ADP
fbem-27690	637	46	future	future	ADJ
fbem-27690	637	47	improvement	improvement	NOUN
fbem-27690	637	48	.	.	PUNCT
fbem-27690	638	1	this	this	DET
fbem-27690	638	2	reason	reason	NOUN
fbem-27690	638	3	somehow	somehow	ADV
fbem-27690	638	4	restricts	restrict	VERB
fbem-27690	638	5	the	the	DET
fbem-27690	638	6	applicability	applicability	NOUN
fbem-27690	638	7	of	of	ADP
fbem-27690	638	8	the	the	DET
fbem-27690	638	9	study	study	NOUN
fbem-27690	638	10	to	to	ADP
fbem-27690	638	11	other	other	ADJ
fbem-27690	638	12	regions	region	NOUN
fbem-27690	638	13	and	and	CCONJ
fbem-27690	638	14	other	other	ADJ
fbem-27690	638	15	logistics	logistic	NOUN
fbem-27690	638	16	enterprises	enterprise	NOUN
fbem-27690	638	17	.	.	PUNCT
fbem-27690	639	1	subsequent	subsequent	ADJ
fbem-27690	639	2	evaluation	evaluation	NOUN
fbem-27690	639	3	of	of	ADP
fbem-27690	639	4	terminal	terminal	ADJ
fbem-27690	639	5	logistic	logistic	ADJ
fbem-27690	639	6	service	service	NOUN
fbem-27690	639	7	quality	quality	NOUN
fbem-27690	639	8	can	can	AUX
fbem-27690	639	9	be	be	AUX
fbem-27690	639	10	carried	carry	VERB
fbem-27690	639	11	out	out	ADP
fbem-27690	639	12	in	in	ADP
fbem-27690	639	13	other	other	ADJ
fbem-27690	639	14	regions	region	NOUN
fbem-27690	639	15	to	to	PART
fbem-27690	639	16	find	find	VERB
fbem-27690	639	17	out	out	ADP
fbem-27690	639	18	the	the	DET
fbem-27690	639	19	commonalities	commonality	NOUN
fbem-27690	639	20	and	and	CCONJ
fbem-27690	639	21	differences	difference	NOUN
fbem-27690	639	22	of	of	ADP
fbem-27690	639	23	terminal	terminal	ADJ
fbem-27690	639	24	logistics	logistic	NOUN
fbem-27690	639	25	service	service	NOUN
fbem-27690	639	26	conditions	condition	NOUN
fbem-27690	639	27	between	between	ADP
fbem-27690	639	28	different	different	ADJ
fbem-27690	639	29	regions	region	NOUN
fbem-27690	639	30	,	,	PUNCT
fbem-27690	639	31	so	so	SCONJ
fbem-27690	639	32	as	as	SCONJ
fbem-27690	639	33	to	to	PART
fbem-27690	639	34	facilitate	facilitate	VERB
fbem-27690	639	35	mutual	mutual	ADJ
fbem-27690	639	36	reference	reference	NOUN
fbem-27690	639	37	and	and	CCONJ
fbem-27690	639	38	complementary	complementary	ADJ
fbem-27690	639	39	between	between	ADP
fbem-27690	639	40	logistics	logistic	NOUN
fbem-27690	639	41	enterprise	enterprise	NOUN
fbem-27690	639	42	.	.	PUNCT
fbem-27690	640	1	acknowledgment	acknowledgment	NOUN
fbem-27690	640	2	i	i	PRON
fbem-27690	640	3	would	would	AUX
fbem-27690	640	4	like	like	VERB
fbem-27690	640	5	to	to	PART
fbem-27690	640	6	express	express	VERB
fbem-27690	640	7	my	my	PRON
fbem-27690	640	8	sincerest	sincere	ADJ
fbem-27690	640	9	gratitude	gratitude	NOUN
fbem-27690	640	10	and	and	CCONJ
fbem-27690	640	11	acknowledgment	acknowledgment	NOUN
fbem-27690	640	12	to	to	ADP
fbem-27690	640	13	my	my	PRON
fbem-27690	640	14	brilliant	brilliant	ADJ
fbem-27690	640	15	and	and	CCONJ
fbem-27690	640	16	esteemed	esteemed	ADJ
fbem-27690	640	17	adviser	adviser	NOUN
fbem-27690	640	18	,	,	PUNCT
fbem-27690	640	19	ma	ma	PROPN
fbem-27690	640	20	.	.	PROPN
fbem-27690	640	21	luz	luz	PROPN
fbem-27690	640	22	dasmariñas	dasmariñas	PROPN
fbem-27690	640	23	;	;	PUNCT
fbem-27690	640	24	to	to	ADP
fbem-27690	640	25	the	the	DET
fbem-27690	640	26	honorable	honorable	ADJ
fbem-27690	640	27	dr	dr	PROPN
fbem-27690	640	28	.	.	PROPN
fbem-27690	640	29	ruben	ruben	PROPN
fbem-27690	640	30	m.	m.	PROPN
fbem-27690	640	31	nayve	nayve	PROPN
fbem-27690	640	32	;	;	PUNCT
fbem-27690	640	33	to	to	ADP
fbem-27690	640	34	my	my	PRON
fbem-27690	640	35	family	family	NOUN
fbem-27690	640	36	and	and	CCONJ
fbem-27690	640	37	all	all	DET
fbem-27690	640	38	my	my	PRON
fbem-27690	640	39	friends	friend	NOUN
fbem-27690	640	40	for	for	ADP
fbem-27690	640	41	the	the	DET
fbem-27690	640	42	unconditional	unconditional	ADJ
fbem-27690	640	43	love	love	NOUN
fbem-27690	640	44	and	and	CCONJ
fbem-27690	640	45	moral	moral	ADJ
fbem-27690	640	46	support	support	NOUN
fbem-27690	640	47	.	.	PUNCT
fbem-27690	641	1	references	reference	NOUN
fbem-27690	641	2	[	[	X
fbem-27690	641	3	1	1	NUM
fbem-27690	641	4	]	]	X
fbem-27690	641	5	akkad	akkad	NOUN
fbem-27690	641	6	,	,	PUNCT
fbem-27690	641	7	m.	m.	NOUN
fbem-27690	641	8	z.	z.	PROPN
fbem-27690	641	9	,	,	PUNCT
fbem-27690	641	10	&	&	CCONJ
fbem-27690	641	11	bányai	bányai	PROPN
fbem-27690	641	12	,	,	PUNCT
fbem-27690	641	13	t.	t.	PROPN
fbem-27690	641	14	(	(	PUNCT
fbem-27690	641	15	2020	2020	NUM
fbem-27690	641	16	)	)	PUNCT
fbem-27690	641	17	.	.	PUNCT
fbem-27690	642	1	multi	multi	ADJ
fbem-27690	642	2	-	-	ADJ
fbem-27690	642	3	objective	objective	ADJ
fbem-27690	642	4	approach	approach	NOUN
fbem-27690	642	5	for	for	ADP
fbem-27690	642	6	optimization	optimization	NOUN
fbem-27690	642	7	of	of	ADP
fbem-27690	642	8	city	city	NOUN
fbem-27690	642	9	logistics	logistic	NOUN
fbem-27690	642	10	considering	consider	VERB
fbem-27690	642	11	energy	energy	NOUN
fbem-27690	642	12	efficiency	efficiency	NOUN
fbem-27690	642	13	.	.	PUNCT
fbem-27690	643	1	sustainability	sustainability	NOUN
fbem-27690	643	2	,	,	PUNCT
fbem-27690	643	3	12(18	12(18	NUM
fbem-27690	643	4	)	)	PUNCT
fbem-27690	643	5	,	,	PUNCT
fbem-27690	643	6	7366	7366	NUM
fbem-27690	643	7	.	.	PUNCT
fbem-27690	644	1	[	[	X
fbem-27690	644	2	2	2	NUM
fbem-27690	644	3	]	]	PUNCT
fbem-27690	644	4	bailey	bailey	NOUN
fbem-27690	644	5	,	,	PUNCT
fbem-27690	644	6	r.	r.	PROPN
fbem-27690	644	7	a.	a.	PROPN
fbem-27690	644	8	(	(	PUNCT
fbem-27690	644	9	2013	2013	NUM
fbem-27690	644	10	)	)	PUNCT
fbem-27690	644	11	.	.	PUNCT
fbem-27690	645	1	design	design	NOUN
fbem-27690	645	2	of	of	ADP
fbem-27690	645	3	comparative	comparative	ADJ
fbem-27690	645	4	experiments	experiment	NOUN
fbem-27690	645	5	.	.	PUNCT
fbem-27690	646	1	cambridge	cambridge	PROPN
fbem-27690	646	2	university	university	PROPN
fbem-27690	646	3	press	press	NOUN
fbem-27690	646	4	.	.	PUNCT
fbem-27690	647	1	[	[	X
fbem-27690	647	2	3	3	NUM
fbem-27690	647	3	]	]	X
fbem-27690	647	4	bartlett	bartlett	NOUN
fbem-27690	647	5	,	,	PUNCT
fbem-27690	647	6	m.	m.	NOUN
fbem-27690	647	7	s.	s.	PROPN
fbem-27690	647	8	(	(	PUNCT
fbem-27690	647	9	1951	1951	NUM
fbem-27690	647	10	)	)	PUNCT
fbem-27690	647	11	.	.	PUNCT
fbem-27690	648	1	the	the	DET
fbem-27690	648	2	effect	effect	NOUN
fbem-27690	648	3	of	of	ADP
fbem-27690	648	4	standardization	standardization	NOUN
fbem-27690	648	5	on	on	ADP
fbem-27690	648	6	a	a	DET
fbem-27690	648	7	chisquare	chisquare	NOUN
fbem-27690	648	8	approximation	approximation	NOUN
fbem-27690	648	9	in	in	ADP
fbem-27690	648	10	factor	factor	NOUN
fbem-27690	648	11	analysis	analysis	NOUN
fbem-27690	648	12	.	.	PUNCT
fbem-27690	648	13	biometrika	biometrika	NOUN
fbem-27690	648	14	,	,	PUNCT
fbem-27690	648	15	38(3/4	38(3/4	NUM
fbem-27690	648	16	)	)	PUNCT
fbem-27690	648	17	,	,	PUNCT
fbem-27690	648	18	337–344	337–344	NUM
fbem-27690	648	19	.	.	PUNCT
fbem-27690	649	1	[	[	X
fbem-27690	649	2	4	4	NUM
fbem-27690	649	3	]	]	X
fbem-27690	649	4	brown	brown	PROPN
fbem-27690	649	5	,	,	PUNCT
fbem-27690	649	6	j.	j.	PROPN
fbem-27690	649	7	d.	d.	PROPN
fbem-27690	649	8	(	(	PUNCT
fbem-27690	649	9	2009	2009	NUM
fbem-27690	649	10	,	,	PUNCT
fbem-27690	649	11	january	january	PROPN
fbem-27690	649	12	)	)	PUNCT
fbem-27690	649	13	.	.	PUNCT
fbem-27690	650	1	principal	principal	ADJ
fbem-27690	650	2	components	component	NOUN
fbem-27690	650	3	analysis	analysis	NOUN
fbem-27690	650	4	and	and	CCONJ
fbem-27690	650	5	exploratory	exploratory	ADJ
fbem-27690	650	6	factor	factor	NOUN
fbem-27690	650	7	analysis	analysis	NOUN
fbem-27690	650	8	—	—	PUNCT
fbem-27690	650	9	definitions	definition	NOUN
fbem-27690	650	10	,	,	PUNCT
fbem-27690	650	11	differences	difference	NOUN
fbem-27690	650	12	and	and	CCONJ
fbem-27690	650	13	choices	choice	NOUN
fbem-27690	650	14	.	.	PUNCT
fbem-27690	651	1	shiken	shiken	VERB
fbem-27690	651	2	:	:	PUNCT
fbem-27690	651	3	jalt	jalt	PROPN
fbem-27690	651	4	testing	testing	PROPN
fbem-27690	651	5	&	&	CCONJ
fbem-27690	651	6	evaluation	evaluation	NOUN
fbem-27690	651	7	sig	sig	PROPN
fbem-27690	651	8	newsletter	newsletter	NOUN
fbem-27690	651	9	.	.	PUNCT
fbem-27690	652	1	[	[	X
fbem-27690	652	2	5	5	NUM
fbem-27690	652	3	]	]	X
fbem-27690	652	4	cai	cai	X
fbem-27690	652	5	,	,	PUNCT
fbem-27690	652	6	h.	h.	PROPN
fbem-27690	652	7	(	(	PUNCT
fbem-27690	652	8	2023	2023	NUM
fbem-27690	652	9	)	)	PUNCT
fbem-27690	652	10	.	.	PUNCT
fbem-27690	652	11	research	research	NOUN
fbem-27690	652	12	on	on	ADP
fbem-27690	652	13	service	service	NOUN
fbem-27690	652	14	quality	quality	NOUN
fbem-27690	652	15	improvement	improvement	NOUN
fbem-27690	652	16	of	of	ADP
fbem-27690	652	17	m	m	PROPN
fbem-27690	652	18	logistics	logistic	NOUN
fbem-27690	652	19	company	company	NOUN
fbem-27690	652	20	with	with	ADP
fbem-27690	652	21	basic	basic	ADJ
fbem-27690	652	22	cost	cost	NOUN
fbem-27690	652	23	optimization	optimization	NOUN
fbem-27690	652	24	.	.	PUNCT
fbem-27690	653	1	production	production	NOUN
fbem-27690	653	2	research	research	NOUN
fbem-27690	653	3	,	,	PUNCT
fbem-27690	653	4	58(2	58(2	NUM
fbem-27690	653	5	)	)	PUNCT
fbem-27690	653	6	.	.	PUNCT
fbem-27690	654	1	[	[	X
fbem-27690	654	2	6	6	NUM
fbem-27690	654	3	]	]	X
fbem-27690	654	4	feigenbaum	feigenbaum	PROPN
fbem-27690	654	5	,	,	PUNCT
fbem-27690	654	6	a.	a.	NOUN
fbem-27690	654	7	v.	v.	PROPN
fbem-27690	654	8	(	(	PUNCT
fbem-27690	654	9	1951	1951	NUM
fbem-27690	654	10	)	)	PUNCT
fbem-27690	654	11	.	.	PUNCT
fbem-27690	655	1	total	total	ADJ
fbem-27690	655	2	quality	quality	NOUN
fbem-27690	655	3	control	control	NOUN
fbem-27690	655	4	.	.	PUNCT
fbem-27690	656	1	[	[	X
fbem-27690	656	2	7	7	NUM
fbem-27690	656	3	]	]	X
fbem-27690	656	4	fornell	fornell	PROPN
fbem-27690	656	5	,	,	PUNCT
fbem-27690	656	6	c.	c.	PROPN
fbem-27690	656	7	(	(	PUNCT
fbem-27690	656	8	1990	1990	NUM
fbem-27690	656	9	)	)	PUNCT
fbem-27690	656	10	.	.	PUNCT
fbem-27690	657	1	the	the	DET
fbem-27690	657	2	national	national	ADJ
fbem-27690	657	3	customer	customer	NOUN
fbem-27690	657	4	satisfaction	satisfaction	NOUN
fbem-27690	657	5	barometer	barometer	NOUN
fbem-27690	657	6	.	.	PUNCT
fbem-27690	658	1	[	[	X
fbem-27690	658	2	8	8	NUM
fbem-27690	658	3	]	]	X
fbem-27690	658	4	fornell	fornell	PROPN
fbem-27690	658	5	,	,	PUNCT
fbem-27690	658	6	c.	c.	PROPN
fbem-27690	658	7	,	,	PUNCT
fbem-27690	658	8	et	et	PROPN
fbem-27690	658	9	al	al	PROPN
fbem-27690	658	10	.	.	PUNCT
fbem-27690	658	11	(	(	PUNCT
fbem-27690	658	12	1987	1987	NUM
fbem-27690	658	13	)	)	PUNCT
fbem-27690	658	14	.	.	PUNCT
fbem-27690	658	15	defensive	defensive	ADJ
fbem-27690	658	16	marketing	marketing	NOUN
fbem-27690	658	17	strategy	strategy	NOUN
fbem-27690	658	18	by	by	ADP
fbem-27690	658	19	customer	customer	NOUN
fbem-27690	658	20	complaint	complaint	NOUN
fbem-27690	658	21	management	management	NOUN
fbem-27690	658	22	:	:	PUNCT
fbem-27690	658	23	a	a	DET
fbem-27690	658	24	theoretical	theoretical	ADJ
fbem-27690	658	25	analysis	analysis	NOUN
fbem-27690	658	26	.	.	PUNCT
fbem-27690	659	1	journal	journal	NOUN
fbem-27690	659	2	of	of	ADP
fbem-27690	659	3	marketing	marketing	NOUN
fbem-27690	659	4	research	research	NOUN
fbem-27690	659	5	.	.	PUNCT
fbem-27690	660	1	[	[	X
fbem-27690	660	2	9	9	NUM
fbem-27690	660	3	]	]	X
fbem-27690	660	4	fornell	fornell	NOUN
fbem-27690	660	5	,	,	PUNCT
fbem-27690	660	6	c.	c.	PROPN
fbem-27690	660	7	,	,	PUNCT
fbem-27690	660	8	et	et	PROPN
fbem-27690	660	9	al	al	PROPN
fbem-27690	660	10	.	.	PUNCT
fbem-27690	660	11	(	(	PUNCT
fbem-27690	660	12	1988	1988	NUM
fbem-27690	660	13	)	)	PUNCT
fbem-27690	660	14	.	.	PUNCT
fbem-27690	661	1	a	a	DET
fbem-27690	661	2	model	model	NOUN
fbem-27690	661	3	for	for	ADP
fbem-27690	661	4	customer	customer	NOUN
fbem-27690	661	5	complaint	complaint	NOUN
fbem-27690	661	6	management	management	NOUN
fbem-27690	661	7	.	.	PUNCT
fbem-27690	662	1	marketing	marketing	NOUN
fbem-27690	662	2	science	science	NOUN
fbem-27690	662	3	.	.	PUNCT
fbem-27690	663	1	[	[	X
fbem-27690	663	2	10	10	NUM
fbem-27690	663	3	]	]	X
fbem-27690	663	4	filina	filina	ADJ
fbem-27690	663	5	-	-	PUNCT
fbem-27690	663	6	dawidowicz	dawidowicz	PROPN
fbem-27690	663	7	,	,	PUNCT
fbem-27690	663	8	l.	l.	PROPN
fbem-27690	663	9	,	,	PUNCT
fbem-27690	663	10	&	&	CCONJ
fbem-27690	663	11	kostrzewski	kostrzewski	PROPN
fbem-27690	663	12	,	,	PUNCT
fbem-27690	663	13	m.	m.	NOUN
fbem-27690	663	14	(	(	PUNCT
fbem-27690	663	15	2022	2022	NUM
fbem-27690	663	16	)	)	PUNCT
fbem-27690	663	17	.	.	PUNCT
fbem-27690	664	1	the	the	DET
fbem-27690	664	2	complexity	complexity	NOUN
fbem-27690	664	3	of	of	ADP
fbem-27690	664	4	logistics	logistic	NOUN
fbem-27690	664	5	services	service	NOUN
fbem-27690	664	6	at	at	ADP
fbem-27690	664	7	transshipment	transshipment	NOUN
fbem-27690	664	8	terminals	terminal	NOUN
fbem-27690	664	9	.	.	PUNCT
fbem-27690	665	1	energies	energy	NOUN
fbem-27690	665	2	,	,	PUNCT
fbem-27690	665	3	15(4	15(4	NUM
fbem-27690	665	4	)	)	PUNCT
fbem-27690	665	5	,	,	PUNCT
fbem-27690	665	6	1435	1435	NUM
fbem-27690	665	7	.	.	PUNCT
fbem-27690	666	1	[	[	X
fbem-27690	666	2	11	11	NUM
fbem-27690	666	3	]	]	X
fbem-27690	666	4	freitag	freitag	NOUN
fbem-27690	666	5	,	,	PUNCT
fbem-27690	666	6	m.	m.	NOUN
fbem-27690	666	7	,	,	PUNCT
fbem-27690	666	8	&	&	CCONJ
fbem-27690	666	9	kotzab	kotzab	PROPN
fbem-27690	666	10	,	,	PUNCT
fbem-27690	666	11	h.	h.	PROPN
fbem-27690	666	12	(	(	PUNCT
fbem-27690	666	13	2020	2020	NUM
fbem-27690	666	14	)	)	PUNCT
fbem-27690	666	15	.	.	PUNCT
fbem-27690	667	1	a	a	DET
fbem-27690	667	2	concept	concept	NOUN
fbem-27690	667	3	for	for	ADP
fbem-27690	667	4	a	a	DET
fbem-27690	667	5	consumercentered	consumercentere	VERB
fbem-27690	667	6	sustainable	sustainable	ADJ
fbem-27690	667	7	last	last	ADJ
fbem-27690	667	8	mile	mile	NOUN
fbem-27690	667	9	logistics	logistic	NOUN
fbem-27690	667	10	.	.	PUNCT
fbem-27690	668	1	in	in	ADP
fbem-27690	668	2	dynamics	dynamic	NOUN
fbem-27690	668	3	in	in	ADP
fbem-27690	668	4	logistics	logistic	NOUN
fbem-27690	668	5	:	:	PUNCT
fbem-27690	668	6	proceedings	proceeding	NOUN
fbem-27690	668	7	of	of	ADP
fbem-27690	668	8	the	the	DET
fbem-27690	668	9	7th	7th	ADJ
fbem-27690	668	10	international	international	ADJ
fbem-27690	668	11	conference	conference	NOUN
fbem-27690	668	12	ldic	ldic	NOUN
fbem-27690	668	13	2020	2020	NUM
fbem-27690	668	14	,	,	PUNCT
fbem-27690	668	15	bremen	breman	NOUN
fbem-27690	668	16	,	,	PUNCT
fbem-27690	668	17	germany	germany	PROPN
fbem-27690	668	18	(	(	PUNCT
fbem-27690	668	19	pp	pp	ADJ
fbem-27690	668	20	.	.	PUNCT
fbem-27690	669	1	196–203	196–203	NUM
fbem-27690	669	2	)	)	PUNCT
fbem-27690	669	3	.	.	PUNCT
fbem-27690	670	1	springer	springer	NOUN
fbem-27690	670	2	international	international	ADJ
fbem-27690	670	3	publishing	publishing	NOUN
fbem-27690	670	4	.	.	PUNCT
fbem-27690	671	1	[	[	X
fbem-27690	671	2	12	12	NUM
fbem-27690	671	3	]	]	PUNCT
fbem-27690	671	4	gamze	gamze	NOUN
fbem-27690	671	5	,	,	PUNCT
fbem-27690	671	6	a.	a.	NOUN
fbem-27690	671	7	,	,	PUNCT
fbem-27690	671	8	&	&	CCONJ
fbem-27690	671	9	tolga	tolga	PROPN
fbem-27690	671	10	,	,	PUNCT
fbem-27690	671	11	k.	k.	PROPN
fbem-27690	671	12	h.	h.	PROPN
fbem-27690	671	13	(	(	PUNCT
fbem-27690	671	14	2021	2021	NUM
fbem-27690	671	15	)	)	PUNCT
fbem-27690	671	16	.	.	PUNCT
fbem-27690	672	1	assessment	assessment	NOUN
fbem-27690	672	2	of	of	ADP
fbem-27690	672	3	logistics	logistic	NOUN
fbem-27690	672	4	service	service	NOUN
fbem-27690	672	5	quality	quality	NOUN
fbem-27690	672	6	dimensions	dimension	NOUN
fbem-27690	672	7	:	:	PUNCT
fbem-27690	672	8	a	a	DET
fbem-27690	672	9	qualitative	qualitative	ADJ
fbem-27690	672	10	approach	approach	NOUN
fbem-27690	672	11	.	.	PUNCT
fbem-27690	673	1	journal	journal	NOUN
fbem-27690	673	2	of	of	ADP
fbem-27690	673	3	shipping	shipping	NOUN
fbem-27690	673	4	and	and	CCONJ
fbem-27690	673	5	trade	trade	NOUN
fbem-27690	673	6	,	,	PUNCT
fbem-27690	673	7	6(1	6(1	NUM
fbem-27690	673	8	)	)	PUNCT
fbem-27690	673	9	.	.	PUNCT
fbem-27690	674	1	[	[	X
fbem-27690	674	2	13	13	NUM
fbem-27690	674	3	]	]	X
fbem-27690	674	4	gajewska	gajewska	NOUN
fbem-27690	674	5	,	,	PUNCT
fbem-27690	674	6	t.	t.	PROPN
fbem-27690	674	7	,	,	PUNCT
fbem-27690	674	8	zimon	zimon	PROPN
fbem-27690	674	9	,	,	PUNCT
fbem-27690	674	10	d.	d.	PROPN
fbem-27690	674	11	,	,	PUNCT
fbem-27690	674	12	kaczor	kaczor	PROPN
fbem-27690	674	13	,	,	PUNCT
fbem-27690	674	14	g.	g.	PROPN
fbem-27690	674	15	,	,	PUNCT
fbem-27690	674	16	&	&	CCONJ
fbem-27690	674	17	madzík	madzík	PROPN
fbem-27690	674	18	,	,	PUNCT
fbem-27690	674	19	p.	p.	NOUN
fbem-27690	674	20	(	(	PUNCT
fbem-27690	674	21	2020	2020	NUM
fbem-27690	674	22	)	)	PUNCT
fbem-27690	674	23	.	.	PUNCT
fbem-27690	675	1	the	the	DET
fbem-27690	675	2	impact	impact	NOUN
fbem-27690	675	3	of	of	ADP
fbem-27690	675	4	the	the	DET
fbem-27690	675	5	level	level	NOUN
fbem-27690	675	6	of	of	ADP
fbem-27690	675	7	customer	customer	NOUN
fbem-27690	675	8	satisfaction	satisfaction	NOUN
fbem-27690	675	9	on	on	ADP
fbem-27690	675	10	the	the	DET
fbem-27690	675	11	quality	quality	NOUN
fbem-27690	675	12	of	of	ADP
fbem-27690	675	13	ecommerce	ecommerce	NOUN
fbem-27690	675	14	services	service	NOUN
fbem-27690	675	15	.	.	PUNCT
fbem-27690	676	1	international	international	ADJ
fbem-27690	676	2	journal	journal	PROPN
fbem-27690	676	3	of	of	ADP
fbem-27690	676	4	productivity	productivity	NOUN
fbem-27690	676	5	and	and	CCONJ
fbem-27690	676	6	performance	performance	NOUN
fbem-27690	676	7	management	management	NOUN
fbem-27690	676	8	,	,	PUNCT
fbem-27690	676	9	69(4	69(4	NOUN
fbem-27690	676	10	)	)	PUNCT
fbem-27690	676	11	,	,	PUNCT
fbem-27690	676	12	666–684	666–684	NUM
fbem-27690	676	13	.	.	PUNCT
fbem-27690	677	1	[	[	X
fbem-27690	677	2	14	14	NUM
fbem-27690	677	3	]	]	X
fbem-27690	677	4	gao	gao	PROPN
fbem-27690	677	5	,	,	PUNCT
fbem-27690	677	6	m.	m.	NOUN
fbem-27690	677	7	,	,	PUNCT
fbem-27690	677	8	chu	chu	PROPN
fbem-27690	677	9	,	,	PUNCT
fbem-27690	677	10	j.	j.	PROPN
fbem-27690	677	11	,	,	PUNCT
fbem-27690	677	12	&	&	CCONJ
fbem-27690	677	13	cui	cui	PROPN
fbem-27690	677	14	,	,	PUNCT
fbem-27690	677	15	h.	h.	PROPN
fbem-27690	677	16	(	(	PUNCT
fbem-27690	677	17	2023	2023	NUM
fbem-27690	677	18	)	)	PUNCT
fbem-27690	677	19	.	.	PUNCT
fbem-27690	678	1	optimization	optimization	NOUN
fbem-27690	678	2	of	of	ADP
fbem-27690	678	3	logistics	logistic	NOUN
fbem-27690	678	4	terminal	terminal	ADJ
fbem-27690	678	5	distribution	distribution	NOUN
fbem-27690	678	6	under	under	ADP
fbem-27690	678	7	the	the	DET
fbem-27690	678	8	background	background	NOUN
fbem-27690	678	9	of	of	ADP
fbem-27690	678	10	intelligent	intelligent	ADJ
fbem-27690	678	11	logistics	logistic	NOUN
fbem-27690	678	12	.	.	PUNCT
fbem-27690	679	1	in	in	ADP
fbem-27690	679	2	eighth	eighth	ADJ
fbem-27690	679	3	international	international	ADJ
fbem-27690	679	4	conference	conference	NOUN
fbem-27690	679	5	on	on	ADP
fbem-27690	679	6	electromechanical	electromechanical	ADJ
fbem-27690	679	7	control	control	NOUN
fbem-27690	679	8	technology	technology	NOUN
fbem-27690	679	9	and	and	CCONJ
fbem-27690	679	10	transportation	transportation	NOUN
fbem-27690	679	11	(	(	PUNCT
fbem-27690	679	12	icectt	icectt	NOUN
fbem-27690	679	13	2023	2023	NUM
fbem-27690	679	14	)	)	PUNCT
fbem-27690	679	15	(	(	PUNCT
fbem-27690	679	16	vol	vol	NOUN
fbem-27690	679	17	.	.	PUNCT
fbem-27690	679	18	12790	12790	NUM
fbem-27690	679	19	,	,	PUNCT
fbem-27690	679	20	pp	pp	ADP
fbem-27690	679	21	.	.	PUNCT
fbem-27690	679	22	1496–1502	1496–1502	NUM
fbem-27690	679	23	)	)	PUNCT
fbem-27690	679	24	.	.	PUNCT
fbem-27690	680	1	spie	spie	NOUN
fbem-27690	680	2	.	.	PUNCT
fbem-27690	681	1	[	[	X
fbem-27690	681	2	15	15	NUM
fbem-27690	681	3	]	]	X
fbem-27690	681	4	gawor	gawor	NOUN
fbem-27690	681	5	,	,	PUNCT
fbem-27690	681	6	t.	t.	PROPN
fbem-27690	681	7	,	,	PUNCT
fbem-27690	681	8	&	&	CCONJ
fbem-27690	681	9	hoberg	hoberg	PROPN
fbem-27690	681	10	,	,	PUNCT
fbem-27690	681	11	k.	k.	PROPN
fbem-27690	681	12	(	(	PUNCT
fbem-27690	681	13	2019	2019	NUM
fbem-27690	681	14	)	)	PUNCT
fbem-27690	681	15	.	.	PUNCT
fbem-27690	682	1	customers	customer	NOUN
fbem-27690	682	2	’	’	PART
fbem-27690	682	3	valuation	valuation	NOUN
fbem-27690	682	4	of	of	ADP
fbem-27690	682	5	time	time	NOUN
fbem-27690	682	6	and	and	CCONJ
fbem-27690	682	7	convenience	convenience	NOUN
fbem-27690	682	8	in	in	ADP
fbem-27690	682	9	e	e	NOUN
fbem-27690	682	10	-	-	NOUN
fbem-27690	682	11	fulfillment	fulfillment	NOUN
fbem-27690	682	12	.	.	PUNCT
fbem-27690	683	1	international	international	ADJ
fbem-27690	683	2	journal	journal	PROPN
fbem-27690	683	3	of	of	ADP
fbem-27690	683	4	physical	physical	ADJ
fbem-27690	683	5	distribution	distribution	NOUN
fbem-27690	683	6	&	&	CCONJ
fbem-27690	683	7	logistics	logistic	NOUN
fbem-27690	683	8	management	management	NOUN
fbem-27690	683	9	,	,	PUNCT
fbem-27690	683	10	49(1	49(1	NOUN
fbem-27690	683	11	)	)	PUNCT
fbem-27690	683	12	,	,	PUNCT
fbem-27690	683	13	75–98	75–98	NUM
fbem-27690	683	14	.	.	PUNCT
fbem-27690	684	1	[	[	X
fbem-27690	684	2	16	16	NUM
fbem-27690	684	3	]	]	X
fbem-27690	684	4	ghavamipoor	ghavamipoor	PROPN
fbem-27690	684	5	,	,	PUNCT
fbem-27690	684	6	h.	h.	PROPN
fbem-27690	684	7	,	,	PUNCT
fbem-27690	684	8	&	&	CCONJ
fbem-27690	684	9	golpayegani	golpayegani	PROPN
fbem-27690	684	10	,	,	PUNCT
fbem-27690	684	11	s.	s.	PROPN
fbem-27690	684	12	a.	a.	PROPN
fbem-27690	684	13	h.	h.	PROPN
fbem-27690	684	14	(	(	PUNCT
fbem-27690	684	15	2019	2019	NUM
fbem-27690	684	16	)	)	PUNCT
fbem-27690	684	17	.	.	PUNCT
fbem-27690	685	1	a	a	DET
fbem-27690	685	2	reinforcement	reinforcement	NOUN
fbem-27690	685	3	learning	learning	NOUN
fbem-27690	685	4	-	-	PUNCT
fbem-27690	685	5	based	base	VERB
fbem-27690	685	6	model	model	NOUN
fbem-27690	685	7	for	for	ADP
fbem-27690	685	8	adaptive	adaptive	ADJ
fbem-27690	685	9	service	service	NOUN
fbem-27690	685	10	quality	quality	NOUN
fbem-27690	685	11	management	management	NOUN
fbem-27690	685	12	in	in	ADP
fbem-27690	685	13	e	e	NOUN
fbem-27690	685	14	-	-	NOUN
fbem-27690	685	15	commerce	commerce	NOUN
fbem-27690	685	16	websites	website	NOUN
fbem-27690	685	17	.	.	PUNCT
fbem-27690	686	1	business	business	NOUN
fbem-27690	686	2	&	&	CCONJ
fbem-27690	686	3	information	information	PROPN
fbem-27690	686	4	systems	system	NOUN
fbem-27690	686	5	engineering	engineering	NOUN
fbem-27690	686	6	,	,	PUNCT
fbem-27690	686	7	62(3	62(3	NOUN
fbem-27690	686	8	)	)	PUNCT
fbem-27690	686	9	.	.	PUNCT
fbem-27690	687	1	[	[	X
fbem-27690	687	2	17	17	NUM
fbem-27690	687	3	]	]	X
fbem-27690	687	4	grolus	grolus	X
fbem-27690	687	5	,	,	PUNCT
fbem-27690	687	6	h.	h.	PROPN
fbem-27690	687	7	(	(	PUNCT
fbem-27690	687	8	1997	1997	NUM
fbem-27690	687	9	)	)	PUNCT
fbem-27690	687	10	.	.	PUNCT
fbem-27690	688	1	service	service	NOUN
fbem-27690	688	2	marketing	marketing	NOUN
fbem-27690	688	3	management	management	NOUN
fbem-27690	688	4	.	.	PUNCT
fbem-27690	689	1	shanghai	shanghai	PROPN
fbem-27690	689	2	:	:	PUNCT
fbem-27690	689	3	fudan	fudan	PROPN
fbem-27690	689	4	university	university	NOUN
fbem-27690	689	5	press	press	NOUN
fbem-27690	689	6	.	.	PUNCT
fbem-27690	690	1	[	[	X
fbem-27690	690	2	18	18	NUM
fbem-27690	690	3	]	]	X
fbem-27690	690	4	grolus	grolus	ADJ
fbem-27690	690	5	,	,	PUNCT
fbem-27690	690	6	h.	h.	PROPN
fbem-27690	690	7	,	,	PUNCT
fbem-27690	690	8	jinglun	jinglun	PROPN
fbem-27690	690	9	,	,	PUNCT
fbem-27690	690	10	h.	h.	PROPN
fbem-27690	690	11	,	,	PUNCT
fbem-27690	690	12	&	&	CCONJ
fbem-27690	690	13	others	other	NOUN
fbem-27690	690	14	.	.	PUNCT
fbem-27690	691	1	(	(	PUNCT
fbem-27690	691	2	2002	2002	NUM
fbem-27690	691	3	)	)	PUNCT
fbem-27690	691	4	.	.	PUNCT
fbem-27690	692	1	service	service	NOUN
fbem-27690	692	2	management	management	NOUN
fbem-27690	692	3	and	and	CCONJ
fbem-27690	692	4	marketing	marketing	NOUN
fbem-27690	692	5	:	:	PUNCT
fbem-27690	692	6	management	management	NOUN
fbem-27690	692	7	strategies	strategy	NOUN
fbem-27690	692	8	based	base	VERB
fbem-27690	692	9	on	on	ADP
fbem-27690	692	10	customer	customer	NOUN
fbem-27690	692	11	relationships	relationship	NOUN
fbem-27690	692	12	(	(	PUNCT
fbem-27690	692	13	2nd	2nd	ADJ
fbem-27690	692	14	ed	ed	NOUN
fbem-27690	692	15	.	.	PUNCT
fbem-27690	692	16	)	)	PUNCT
fbem-27690	692	17	.	.	PUNCT
fbem-27690	693	1	beijing	beijing	PROPN
fbem-27690	693	2	:	:	PUNCT
fbem-27690	693	3	electronic	electronic	ADJ
fbem-27690	693	4	industry	industry	NOUN
fbem-27690	693	5	press	press	NOUN
fbem-27690	693	6	.	.	PUNCT
fbem-27690	694	1	[	[	X
fbem-27690	694	2	19	19	NUM
fbem-27690	694	3	]	]	X
fbem-27690	694	4	grönroos	grönroos	NOUN
fbem-27690	694	5	,	,	PUNCT
fbem-27690	694	6	c.	c.	PROPN
fbem-27690	694	7	(	(	PUNCT
fbem-27690	694	8	1990	1990	NUM
fbem-27690	694	9	)	)	PUNCT
fbem-27690	694	10	.	.	PUNCT
fbem-27690	695	1	service	service	NOUN
fbem-27690	695	2	management	management	NOUN
fbem-27690	695	3	and	and	CCONJ
fbem-27690	695	4	marketing	marketing	NOUN
fbem-27690	695	5	.	.	PUNCT
fbem-27690	696	1	lexington	lexington	PROPN
fbem-27690	696	2	,	,	PUNCT
fbem-27690	696	3	ma	ma	PROPN
fbem-27690	696	4	:	:	PUNCT
fbem-27690	696	5	lexington	lexington	PROPN
fbem-27690	696	6	books	book	NOUN
fbem-27690	696	7	.	.	PUNCT
fbem-27690	697	1	328	328	NUM
fbem-27690	698	1	[	[	SYM
fbem-27690	698	2	20	20	NUM
fbem-27690	698	3	]	]	X
fbem-27690	698	4	ha	ha	INTJ
fbem-27690	698	5	,	,	PUNCT
fbem-27690	698	6	n.	n.	PROPN
fbem-27690	698	7	t.	t.	PROPN
fbem-27690	698	8	,	,	PUNCT
fbem-27690	698	9	akbari	akbari	PROPN
fbem-27690	698	10	,	,	PUNCT
fbem-27690	698	11	m.	m.	NOUN
fbem-27690	698	12	,	,	PUNCT
fbem-27690	698	13	&	&	CCONJ
fbem-27690	698	14	au	au	PROPN
fbem-27690	698	15	,	,	PUNCT
fbem-27690	698	16	b.	b.	PROPN
fbem-27690	698	17	(	(	PUNCT
fbem-27690	698	18	2023	2023	NUM
fbem-27690	698	19	)	)	PUNCT
fbem-27690	698	20	.	.	PUNCT
fbem-27690	699	1	last	last	ADJ
fbem-27690	699	2	mile	mile	NOUN
fbem-27690	699	3	delivery	delivery	NOUN
fbem-27690	699	4	in	in	ADP
fbem-27690	699	5	logistics	logistic	NOUN
fbem-27690	699	6	and	and	CCONJ
fbem-27690	699	7	supply	supply	NOUN
fbem-27690	699	8	chain	chain	NOUN
fbem-27690	699	9	management	management	NOUN
fbem-27690	699	10	:	:	PUNCT
fbem-27690	699	11	a	a	DET
fbem-27690	699	12	bibliometric	bibliometric	ADJ
fbem-27690	699	13	analysis	analysis	NOUN
fbem-27690	699	14	and	and	CCONJ
fbem-27690	699	15	future	future	ADJ
fbem-27690	699	16	directions	direction	NOUN
fbem-27690	699	17	.	.	PUNCT
fbem-27690	700	1	benchmarking	benchmarke	VERB
fbem-27690	700	2	:	:	PUNCT
fbem-27690	700	3	an	an	DET
fbem-27690	700	4	international	international	ADJ
fbem-27690	700	5	journal	journal	NOUN
fbem-27690	700	6	,	,	PUNCT
fbem-27690	700	7	30(4	30(4	NUM
fbem-27690	700	8	)	)	PUNCT
fbem-27690	700	9	,	,	PUNCT
fbem-27690	700	10	1137–1170	1137–1170	NUM
fbem-27690	700	11	.	.	PUNCT
fbem-27690	701	1	[	[	X
fbem-27690	701	2	21	21	NUM
fbem-27690	701	3	]	]	PUNCT
fbem-27690	701	4	he	he	PRON
fbem-27690	701	5	,	,	PUNCT
fbem-27690	701	6	y.	y.	PROPN
fbem-27690	701	7	(	(	PUNCT
fbem-27690	701	8	2021	2021	NUM
fbem-27690	701	9	)	)	PUNCT
fbem-27690	701	10	.	.	PUNCT
fbem-27690	702	1	research	research	NOUN
fbem-27690	702	2	on	on	ADP
fbem-27690	702	3	e	e	PROPN
fbem-27690	702	4	-	-	NOUN
fbem-27690	702	5	commerce	commerce	NOUN
fbem-27690	702	6	logistics	logistic	NOUN
fbem-27690	702	7	service	service	NOUN
fbem-27690	702	8	quality	quality	NOUN
fbem-27690	702	9	evaluation	evaluation	NOUN
fbem-27690	702	10	based	base	VERB
fbem-27690	702	11	on	on	ADP
fbem-27690	702	12	sentiment	sentiment	NOUN
fbem-27690	702	13	analysis	analysis	NOUN
fbem-27690	702	14	[	[	X
fbem-27690	702	15	master	master	NOUN
fbem-27690	702	16	’s	’s	PART
fbem-27690	702	17	thesis	thesis	NOUN
fbem-27690	702	18	,	,	PUNCT
fbem-27690	702	19	nanjing	nanjing	PROPN
fbem-27690	702	20	university	university	PROPN
fbem-27690	702	21	]	]	PUNCT
fbem-27690	702	22	.	.	PUNCT
fbem-27690	703	1	[	[	X
fbem-27690	703	2	22	22	NUM
fbem-27690	703	3	]	]	X
fbem-27690	703	4	huang	huang	PROPN
fbem-27690	703	5	,	,	PUNCT
fbem-27690	703	6	l.	l.	PROPN
fbem-27690	703	7	(	(	PUNCT
fbem-27690	703	8	2022	2022	NUM
fbem-27690	703	9	)	)	PUNCT
fbem-27690	703	10	.	.	PUNCT
fbem-27690	704	1	reflections	reflection	NOUN
fbem-27690	704	2	on	on	ADP
fbem-27690	704	3	the	the	DET
fbem-27690	704	4	construction	construction	NOUN
fbem-27690	704	5	of	of	ADP
fbem-27690	704	6	total	total	ADJ
fbem-27690	704	7	quality	quality	NOUN
fbem-27690	704	8	management	management	NOUN
fbem-27690	704	9	system	system	NOUN
fbem-27690	704	10	in	in	ADP
fbem-27690	704	11	enterprises	enterprise	NOUN
fbem-27690	704	12	.	.	PUNCT
fbem-27690	705	1	popular	popular	ADJ
fbem-27690	705	2	standardization	standardization	NOUN
fbem-27690	705	3	,	,	PUNCT
fbem-27690	705	4	11	11	NUM
fbem-27690	705	5	,	,	PUNCT
fbem-27690	705	6	7–9	7–9	NUM
fbem-27690	705	7	.	.	PUNCT
fbem-27690	706	1	[	[	X
fbem-27690	706	2	23	23	NUM
fbem-27690	706	3	]	]	X
fbem-27690	706	4	huma	huma	PROPN
fbem-27690	706	5	,	,	PUNCT
fbem-27690	706	6	s.	s.	PROPN
fbem-27690	706	7	,	,	PUNCT
fbem-27690	706	8	ahmed	ahmed	PROPN
fbem-27690	706	9	,	,	PUNCT
fbem-27690	706	10	w.	w.	PROPN
fbem-27690	706	11	,	,	PUNCT
fbem-27690	706	12	ikram	ikram	NOUN
fbem-27690	706	13	,	,	PUNCT
fbem-27690	706	14	m.	m.	NOUN
fbem-27690	706	15	,	,	PUNCT
fbem-27690	706	16	&	&	CCONJ
fbem-27690	706	17	khawaja	khawaja	PROPN
fbem-27690	706	18	,	,	PUNCT
fbem-27690	706	19	m.	m.	NOUN
fbem-27690	706	20	i.	i.	PROPN
fbem-27690	706	21	(	(	PUNCT
fbem-27690	706	22	2020	2020	NUM
fbem-27690	706	23	)	)	PUNCT
fbem-27690	706	24	.	.	PUNCT
fbem-27690	707	1	the	the	DET
fbem-27690	707	2	effect	effect	NOUN
fbem-27690	707	3	of	of	ADP
fbem-27690	707	4	logistics	logistic	NOUN
fbem-27690	707	5	service	service	NOUN
fbem-27690	707	6	quality	quality	NOUN
fbem-27690	707	7	on	on	ADP
fbem-27690	707	8	customer	customer	NOUN
fbem-27690	707	9	loyalty	loyalty	NOUN
fbem-27690	707	10	:	:	PUNCT
fbem-27690	707	11	case	case	NOUN
fbem-27690	707	12	of	of	ADP
fbem-27690	707	13	logistics	logistic	NOUN
fbem-27690	707	14	service	service	NOUN
fbem-27690	707	15	industry	industry	NOUN
fbem-27690	707	16	.	.	PUNCT
fbem-27690	708	1	south	south	ADJ
fbem-27690	708	2	asian	asian	PROPN
fbem-27690	708	3	journal	journal	PROPN
fbem-27690	708	4	of	of	ADP
fbem-27690	708	5	business	business	NOUN
fbem-27690	708	6	studies	study	NOUN
fbem-27690	708	7	,	,	PUNCT
fbem-27690	708	8	9(1	9(1	NUM
fbem-27690	708	9	)	)	PUNCT
fbem-27690	708	10	,	,	PUNCT
fbem-27690	708	11	43–61	43–61	NUM
fbem-27690	708	12	.	.	PUNCT
fbem-27690	709	1	[	[	X
fbem-27690	709	2	24	24	NUM
fbem-27690	709	3	]	]	X
fbem-27690	709	4	ieva	ieva	PROPN
fbem-27690	709	5	meidute	meidute	PROPN
fbem-27690	709	6	-	-	PUNCT
fbem-27690	709	7	kavaliauskienė	kavaliauskienė	PROPN
fbem-27690	709	8	,	,	PUNCT
fbem-27690	709	9	a.	a.	PROPN
fbem-27690	709	10	,	,	PUNCT
fbem-27690	709	11	aranskis	aranski	NOUN
fbem-27690	709	12	,	,	PUNCT
fbem-27690	709	13	m.	m.	NOUN
fbem-27690	709	14	,	,	PUNCT
fbem-27690	709	15	&	&	CCONJ
fbem-27690	709	16	litvinenko	litvinenko	PROPN
fbem-27690	709	17	,	,	PUNCT
fbem-27690	709	18	m.	m.	NOUN
fbem-27690	709	19	(	(	PUNCT
fbem-27690	709	20	2020	2020	NUM
fbem-27690	709	21	)	)	PUNCT
fbem-27690	709	22	.	.	PUNCT
fbem-27690	710	1	consumer	consumer	NOUN
fbem-27690	710	2	satisfaction	satisfaction	NOUN
fbem-27690	710	3	with	with	ADP
fbem-27690	710	4	the	the	DET
fbem-27690	710	5	quality	quality	NOUN
fbem-27690	710	6	of	of	ADP
fbem-27690	710	7	logistics	logistic	NOUN
fbem-27690	710	8	services	service	NOUN
fbem-27690	710	9	.	.	PUNCT
fbem-27690	711	1	in	in	ADP
fbem-27690	711	2	contemporary	contemporary	ADJ
fbem-27690	711	3	issues	issue	NOUN
fbem-27690	711	4	in	in	ADP
fbem-27690	711	5	business	business	NOUN
fbem-27690	711	6	,	,	PUNCT
fbem-27690	711	7	management	management	NOUN
fbem-27690	711	8	and	and	CCONJ
fbem-27690	711	9	education	education	NOUN
fbem-27690	711	10	2013	2013	NUM
fbem-27690	711	11	(	(	PUNCT
fbem-27690	711	12	pp	pp	ADJ
fbem-27690	711	13	.	.	PUNCT
fbem-27690	712	1	330–340	330–340	NUM
fbem-27690	712	2	)	)	PUNCT
fbem-27690	712	3	.	.	PUNCT
fbem-27690	713	1	[	[	X
fbem-27690	713	2	25	25	NUM
fbem-27690	713	3	]	]	PUNCT
fbem-27690	713	4	jain	jain	PROPN
fbem-27690	713	5	,	,	PUNCT
fbem-27690	713	6	g.	g.	PROPN
fbem-27690	713	7	,	,	PUNCT
fbem-27690	713	8	singh	singh	PROPN
fbem-27690	713	9	,	,	PUNCT
fbem-27690	713	10	h.	h.	PROPN
fbem-27690	713	11	,	,	PUNCT
fbem-27690	713	12	chaturvedi	chaturvedi	PROPN
fbem-27690	713	13	,	,	PUNCT
fbem-27690	713	14	k.	k.	PROPN
fbem-27690	713	15	r.	r.	PROPN
fbem-27690	713	16	,	,	PUNCT
fbem-27690	713	17	&	&	CCONJ
fbem-27690	713	18	rakesh	rakesh	PROPN
fbem-27690	713	19	,	,	PUNCT
fbem-27690	713	20	s.	s.	PROPN
fbem-27690	713	21	(	(	PUNCT
fbem-27690	713	22	2020	2020	NUM
fbem-27690	713	23	)	)	PUNCT
fbem-27690	713	24	.	.	PUNCT
fbem-27690	714	1	blockchain	blockchain	PROPN
fbem-27690	714	2	in	in	ADP
fbem-27690	714	3	logistics	logistic	NOUN
fbem-27690	714	4	industry	industry	NOUN
fbem-27690	714	5	:	:	PUNCT
fbem-27690	714	6	in	in	ADP
fbem-27690	714	7	fizz	fizz	ADJ
fbem-27690	714	8	customer	customer	NOUN
fbem-27690	714	9	trust	trust	NOUN
fbem-27690	714	10	or	or	CCONJ
fbem-27690	714	11	not	not	PART
fbem-27690	714	12	.	.	PUNCT
fbem-27690	715	1	journal	journal	NOUN
fbem-27690	715	2	of	of	ADP
fbem-27690	715	3	enterprise	enterprise	NOUN
fbem-27690	715	4	information	information	NOUN
fbem-27690	715	5	management	management	NOUN
fbem-27690	715	6	,	,	PUNCT
fbem-27690	715	7	33(3	33(3	NOUN
fbem-27690	715	8	)	)	PUNCT
fbem-27690	715	9	,	,	PUNCT
fbem-27690	715	10	541	541	NUM
fbem-27690	715	11	–	–	PUNCT
fbem-27690	715	12	558	558	NUM
fbem-27690	715	13	.	.	PUNCT
fbem-27690	716	1	[	[	X
fbem-27690	716	2	26	26	NUM
fbem-27690	716	3	]	]	X
fbem-27690	716	4	joseph	joseph	PROPN
fbem-27690	716	5	,	,	PUNCT
fbem-27690	716	6	m.	m.	NOUN
fbem-27690	716	7	(	(	PUNCT
fbem-27690	716	8	1994	1994	NUM
fbem-27690	716	9	)	)	PUNCT
fbem-27690	716	10	.	.	PUNCT
fbem-27690	717	1	juran	juran	NOUN
fbem-27690	717	2	:	:	PUNCT
fbem-27690	717	3	the	the	DET
fbem-27690	717	4	upcoming	upcoming	ADJ
fbem-27690	717	5	century	century	NOUN
fbem-27690	717	6	of	of	ADP
fbem-27690	717	7	quality	quality	NOUN
fbem-27690	717	8	.	.	PUNCT
fbem-27690	718	1	quality	quality	NOUN
fbem-27690	718	2	progress	progress	NOUN
fbem-27690	718	3	,	,	PUNCT
fbem-27690	718	4	27(8	27(8	NUM
fbem-27690	718	5	)	)	PUNCT
fbem-27690	718	6	,	,	PUNCT
fbem-27690	718	7	29	29	NUM
fbem-27690	718	8	.	.	PUNCT
fbem-27690	719	1	[	[	X
fbem-27690	719	2	27	27	NUM
fbem-27690	719	3	]	]	PUNCT
fbem-27690	719	4	juran	juran	NOUN
fbem-27690	719	5	,	,	PUNCT
fbem-27690	719	6	j.	j.	PROPN
fbem-27690	719	7	(	(	PUNCT
fbem-27690	719	8	2003	2003	NUM
fbem-27690	719	9	)	)	PUNCT
fbem-27690	719	10	.	.	PUNCT
fbem-27690	720	1	juran	juran	NOUN
fbem-27690	720	2	quality	quality	PROPN
fbem-27690	720	3	management	management	NOUN
fbem-27690	720	4	handbook	handbook	NOUN
fbem-27690	720	5	.	.	PUNCT
fbem-27690	721	1	beijing	beijing	PROPN
fbem-27690	721	2	:	:	PUNCT
fbem-27690	722	1	renmin	renmin	PROPN
fbem-27690	722	2	university	university	PROPN
fbem-27690	722	3	of	of	ADP
fbem-27690	722	4	china	china	PROPN
fbem-27690	722	5	press	press	PROPN
fbem-27690	722	6	.	.	PUNCT
fbem-27690	723	1	[	[	X
fbem-27690	723	2	28	28	NUM
fbem-27690	723	3	]	]	X
fbem-27690	723	4	jusufbašić	jusufbašić	PROPN
fbem-27690	723	5	,	,	PUNCT
fbem-27690	723	6	a.	a.	NOUN
fbem-27690	723	7	,	,	PUNCT
fbem-27690	723	8	&	&	CCONJ
fbem-27690	723	9	stević	stević	PROPN
fbem-27690	723	10	,	,	PUNCT
fbem-27690	723	11	ž	ž	X
fbem-27690	723	12	.	.	PUNCT
fbem-27690	723	13	(	(	PUNCT
fbem-27690	723	14	2023	2023	NUM
fbem-27690	723	15	)	)	PUNCT
fbem-27690	723	16	.	.	PUNCT
fbem-27690	724	1	measuring	measure	VERB
fbem-27690	724	2	logistics	logistic	NOUN
fbem-27690	724	3	service	service	NOUN
fbem-27690	724	4	quality	quality	NOUN
fbem-27690	724	5	using	use	VERB
fbem-27690	724	6	the	the	DET
fbem-27690	724	7	servqual	servqual	ADJ
fbem-27690	724	8	model	model	NOUN
fbem-27690	724	9	.	.	PUNCT
fbem-27690	725	1	journal	journal	PROPN
fbem-27690	725	2	of	of	ADP
fbem-27690	725	3	intelligent	intelligent	ADJ
fbem-27690	725	4	management	management	NOUN
fbem-27690	725	5	decisions	decision	NOUN
fbem-27690	725	6	,	,	PUNCT
fbem-27690	725	7	2(1	2(1	NUM
fbem-27690	725	8	)	)	PUNCT
fbem-27690	725	9	,	,	PUNCT
fbem-27690	725	10	1–10	1–10	NOUN
fbem-27690	725	11	.	.	PUNCT
fbem-27690	726	1	[	[	X
fbem-27690	726	2	29	29	NUM
fbem-27690	726	3	]	]	X
fbem-27690	726	4	kanwal	kanwal	PROPN
fbem-27690	726	5	,	,	PUNCT
fbem-27690	726	6	n.	n.	PROPN
fbem-27690	726	7	,	,	PUNCT
fbem-27690	726	8	arif	arif	PROPN
fbem-27690	726	9	,	,	PUNCT
fbem-27690	726	10	s.	s.	PROPN
fbem-27690	726	11	,	,	PUNCT
fbem-27690	726	12	&	&	CCONJ
fbem-27690	726	13	xiaowen	xiaowen	NOUN
fbem-27690	726	14	,	,	PUNCT
fbem-27690	726	15	t.	t.	PROPN
fbem-27690	726	16	(	(	PUNCT
fbem-27690	726	17	2020	2020	NUM
fbem-27690	726	18	)	)	PUNCT
fbem-27690	726	19	.	.	PUNCT
fbem-27690	727	1	twenty	twenty	NUM
fbem-27690	727	2	years	year	NOUN
fbem-27690	727	3	of	of	ADP
fbem-27690	727	4	research	research	NOUN
fbem-27690	727	5	on	on	ADP
fbem-27690	727	6	total	total	ADJ
fbem-27690	727	7	quality	quality	NOUN
fbem-27690	727	8	management	management	NOUN
fbem-27690	727	9	in	in	ADP
fbem-27690	727	10	higher	high	ADJ
fbem-27690	727	11	education	education	NOUN
fbem-27690	727	12	:	:	PUNCT
fbem-27690	727	13	a	a	DET
fbem-27690	727	14	systematic	systematic	ADJ
fbem-27690	727	15	literature	literature	NOUN
fbem-27690	727	16	review	review	NOUN
fbem-27690	727	17	.	.	PUNCT
fbem-27690	728	1	higher	high	ADJ
fbem-27690	728	2	education	education	PROPN
fbem-27690	728	3	quarterly	quarterly	ADV
fbem-27690	728	4	,	,	PUNCT
fbem-27690	728	5	74(1	74(1	NOUN
fbem-27690	728	6	)	)	PUNCT
fbem-27690	728	7	.	.	PUNCT
fbem-27690	729	1	[	[	X
fbem-27690	729	2	30	30	NUM
fbem-27690	729	3	]	]	X
fbem-27690	729	4	kaiser	kaiser	PROPN
fbem-27690	729	5	,	,	PUNCT
fbem-27690	729	6	h.	h.	PROPN
fbem-27690	729	7	f.	f.	PROPN
fbem-27690	729	8	(	(	PUNCT
fbem-27690	729	9	1970	1970	NUM
fbem-27690	729	10	)	)	PUNCT
fbem-27690	729	11	.	.	PUNCT
fbem-27690	730	1	a	a	DET
fbem-27690	730	2	second	second	ADJ
fbem-27690	730	3	generation	generation	NOUN
fbem-27690	730	4	little	little	ADJ
fbem-27690	730	5	jiffy	jiffy	NOUN
fbem-27690	730	6	.	.	PUNCT
fbem-27690	731	1	psychometrika	psychometrika	NOUN
fbem-27690	731	2	,	,	PUNCT
fbem-27690	731	3	35(4	35(4	NUM
fbem-27690	731	4	)	)	PUNCT
fbem-27690	731	5	,	,	PUNCT
fbem-27690	731	6	401–415	401–415	NUM
fbem-27690	731	7	.	.	PUNCT
fbem-27690	732	1	[	[	X
fbem-27690	732	2	31	31	NUM
fbem-27690	732	3	]	]	X
fbem-27690	732	4	kaiser	kaiser	PROPN
fbem-27690	732	5	,	,	PUNCT
fbem-27690	732	6	h.	h.	PROPN
fbem-27690	732	7	f.	f.	PROPN
fbem-27690	732	8	,	,	PUNCT
fbem-27690	732	9	&	&	CCONJ
fbem-27690	732	10	rice	rice	PROPN
fbem-27690	732	11	,	,	PUNCT
fbem-27690	732	12	j.	j.	PROPN
fbem-27690	732	13	(	(	PUNCT
fbem-27690	732	14	1974	1974	NUM
fbem-27690	732	15	)	)	PUNCT
fbem-27690	732	16	.	.	PUNCT
fbem-27690	733	1	little	little	ADJ
fbem-27690	733	2	jiffy	jiffy	NOUN
fbem-27690	733	3	,	,	PUNCT
fbem-27690	733	4	mark	mark	NOUN
fbem-27690	733	5	iv	iv	PROPN
fbem-27690	733	6	.	.	PUNCT
fbem-27690	733	7	educational	educational	ADJ
fbem-27690	733	8	and	and	CCONJ
fbem-27690	733	9	psychological	psychological	ADJ
fbem-27690	733	10	measurement	measurement	NOUN
fbem-27690	733	11	,	,	PUNCT
fbem-27690	733	12	34(1	34(1	NUM
fbem-27690	733	13	)	)	PUNCT
fbem-27690	733	14	,	,	PUNCT
fbem-27690	733	15	111–117	111–117	NUM
fbem-27690	733	16	.	.	PUNCT
fbem-27690	734	1	[	[	X
fbem-27690	734	2	32	32	NUM
fbem-27690	734	3	]	]	X
fbem-27690	734	4	kaiser	kaiser	PROPN
fbem-27690	734	5	,	,	PUNCT
fbem-27690	734	6	h.	h.	PROPN
fbem-27690	734	7	f.	f.	PROPN
fbem-27690	734	8	(	(	PUNCT
fbem-27690	734	9	1974	1974	NUM
fbem-27690	734	10	)	)	PUNCT
fbem-27690	734	11	.	.	PUNCT
fbem-27690	735	1	an	an	DET
fbem-27690	735	2	index	index	NOUN
fbem-27690	735	3	of	of	ADP
fbem-27690	735	4	factorial	factorial	ADJ
fbem-27690	735	5	simplicity	simplicity	NOUN
fbem-27690	735	6	.	.	PUNCT
fbem-27690	736	1	psychometrika	psychometrika	NOUN
fbem-27690	736	2	,	,	PUNCT
fbem-27690	736	3	39(1	39(1	NUM
fbem-27690	736	4	)	)	PUNCT
fbem-27690	736	5	,	,	PUNCT
fbem-27690	736	6	31–36	31–36	NUM
fbem-27690	736	7	.	.	PUNCT
fbem-27690	737	1	[	[	X
fbem-27690	737	2	33	33	NUM
fbem-27690	737	3	]	]	X
fbem-27690	737	4	karatzas	karatzas	PROPN
fbem-27690	737	5	,	,	PUNCT
fbem-27690	737	6	a.	a.	PROPN
fbem-27690	737	7	,	,	PUNCT
fbem-27690	737	8	papadopoulos	papadopoulos	PROPN
fbem-27690	737	9	,	,	PUNCT
fbem-27690	737	10	g.	g.	PROPN
fbem-27690	737	11	,	,	PUNCT
fbem-27690	737	12	&	&	CCONJ
fbem-27690	737	13	godsell	godsell	PROPN
fbem-27690	737	14	,	,	PUNCT
fbem-27690	737	15	j.	j.	PROPN
fbem-27690	737	16	(	(	PUNCT
fbem-27690	737	17	2020	2020	NUM
fbem-27690	737	18	)	)	PUNCT
fbem-27690	737	19	.	.	PUNCT
fbem-27690	738	1	servitization	servitization	NOUN
fbem-27690	738	2	and	and	CCONJ
fbem-27690	738	3	the	the	DET
fbem-27690	738	4	effect	effect	NOUN
fbem-27690	738	5	of	of	ADP
fbem-27690	738	6	training	training	NOUN
fbem-27690	738	7	on	on	ADP
fbem-27690	738	8	service	service	NOUN
fbem-27690	738	9	delivery	delivery	NOUN
fbem-27690	738	10	system	system	NOUN
fbem-27690	738	11	performance	performance	NOUN
fbem-27690	738	12	.	.	PUNCT
fbem-27690	739	1	production	production	NOUN
fbem-27690	739	2	and	and	CCONJ
fbem-27690	739	3	operations	operation	NOUN
fbem-27690	739	4	management	management	NOUN
fbem-27690	739	5	,	,	PUNCT
fbem-27690	739	6	29(5	29(5	NUM
fbem-27690	739	7	)	)	PUNCT
fbem-27690	739	8	,	,	PUNCT
fbem-27690	739	9	1101–1121	1101–1121	NUM
fbem-27690	739	10	.	.	PUNCT
fbem-27690	740	1	[	[	X
fbem-27690	740	2	34	34	NUM
fbem-27690	740	3	]	]	X
fbem-27690	740	4	kiba	kiba	PROPN
fbem-27690	740	5	-	-	PUNCT
fbem-27690	740	6	janiak	janiak	PROPN
fbem-27690	740	7	,	,	PUNCT
fbem-27690	740	8	m.	m.	NOUN
fbem-27690	740	9	,	,	PUNCT
fbem-27690	740	10	et	et	PROPN
fbem-27690	740	11	al	al	PROPN
fbem-27690	740	12	.	.	PROPN
fbem-27690	740	13	(	(	PUNCT
fbem-27690	740	14	2021	2021	NUM
fbem-27690	740	15	)	)	PUNCT
fbem-27690	740	16	.	.	PUNCT
fbem-27690	741	1	sustainable	sustainable	ADJ
fbem-27690	741	2	last	last	ADJ
fbem-27690	741	3	mile	mile	NOUN
fbem-27690	741	4	delivery	delivery	NOUN
fbem-27690	741	5	on	on	ADP
fbem-27690	741	6	e	e	NOUN
fbem-27690	741	7	-	-	NOUN
fbem-27690	741	8	commerce	commerce	NOUN
fbem-27690	741	9	market	market	NOUN
fbem-27690	741	10	in	in	ADP
fbem-27690	741	11	cities	city	NOUN
fbem-27690	741	12	from	from	ADP
fbem-27690	741	13	the	the	DET
fbem-27690	741	14	perspective	perspective	NOUN
fbem-27690	741	15	of	of	ADP
fbem-27690	741	16	various	various	ADJ
fbem-27690	741	17	stakeholders	stakeholder	NOUN
fbem-27690	741	18	:	:	PUNCT
fbem-27690	741	19	literature	literature	PROPN
fbem-27690	741	20	review	review	PROPN
fbem-27690	741	21	.	.	PUNCT
fbem-27690	742	1	sustainable	sustainable	ADJ
fbem-27690	742	2	cities	city	NOUN
fbem-27690	742	3	and	and	CCONJ
fbem-27690	742	4	society	society	NOUN
fbem-27690	742	5	.	.	PUNCT
fbem-27690	743	1	[	[	X
fbem-27690	743	2	35	35	NUM
fbem-27690	743	3	]	]	X
fbem-27690	743	4	kim	kim	PROPN
fbem-27690	743	5	,	,	PUNCT
fbem-27690	743	6	s.	s.	PROPN
fbem-27690	743	7	(	(	PUNCT
fbem-27690	743	8	2019	2019	NUM
fbem-27690	743	9	)	)	PUNCT
fbem-27690	743	10	.	.	PUNCT
fbem-27690	744	1	research	research	NOUN
fbem-27690	744	2	on	on	ADP
fbem-27690	744	3	"	"	PUNCT
fbem-27690	744	4	last	last	ADJ
fbem-27690	744	5	kilometer	kilometer	NOUN
fbem-27690	744	6	"	"	PUNCT
fbem-27690	744	7	delivery	delivery	NOUN
fbem-27690	744	8	of	of	ADP
fbem-27690	744	9	ecommerce	ecommerce	NOUN
fbem-27690	744	10	logistics	logistic	NOUN
fbem-27690	744	11	.	.	PUNCT
fbem-27690	745	1	modern	modern	ADJ
fbem-27690	745	2	marketing	marketing	NOUN
fbem-27690	745	3	(	(	PUNCT
fbem-27690	745	4	lower	low	ADJ
fbem-27690	745	5	)	)	PUNCT
fbem-27690	745	6	,	,	PUNCT
fbem-27690	745	7	1	1	NUM
fbem-27690	745	8	,	,	PUNCT
fbem-27690	745	9	158	158	NUM
fbem-27690	745	10	.	.	PUNCT
fbem-27690	746	1	[	[	X
fbem-27690	746	2	36	36	NUM
fbem-27690	746	3	]	]	X
fbem-27690	746	4	kock	kock	PROPN
fbem-27690	746	5	,	,	PUNCT
fbem-27690	746	6	n.	n.	PROPN
fbem-27690	746	7	(	(	PUNCT
fbem-27690	746	8	2020	2020	NUM
fbem-27690	746	9	)	)	PUNCT
fbem-27690	746	10	.	.	PUNCT
fbem-27690	746	11	warppls	warppls	PROPN
fbem-27690	746	12	user	user	NOUN
fbem-27690	746	13	manual	manual	NOUN
fbem-27690	746	14	:	:	PUNCT
fbem-27690	746	15	version	version	NOUN
fbem-27690	746	16	7.0	7.0	NUM
fbem-27690	746	17	.	.	PUNCT
fbem-27690	747	1	laredo	laredo	PROPN
fbem-27690	747	2	,	,	PUNCT
fbem-27690	747	3	tx	tx	PROPN
fbem-27690	747	4	:	:	PUNCT
fbem-27690	747	5	scriptwarp	scriptwarp	ADJ
fbem-27690	747	6	systems	system	NOUN
fbem-27690	747	7	.	.	PUNCT
fbem-27690	748	1	[	[	X
fbem-27690	748	2	37	37	NUM
fbem-27690	748	3	]	]	X
fbem-27690	748	4	liliander	liliander	NOUN
fbem-27690	748	5	,	,	PUNCT
fbem-27690	748	6	v.	v.	PROPN
fbem-27690	748	7	(	(	PUNCT
fbem-27690	748	8	1995	1995	NUM
fbem-27690	748	9	)	)	PUNCT
fbem-27690	748	10	.	.	PUNCT
fbem-27690	749	1	comparison	comparison	NOUN
fbem-27690	749	2	standards	standard	NOUN
fbem-27690	749	3	in	in	ADP
fbem-27690	749	4	perceived	perceive	VERB
fbem-27690	749	5	service	service	NOUN
fbem-27690	749	6	quality	quality	NOUN
fbem-27690	749	7	.	.	PUNCT
fbem-27690	750	1	[	[	X
fbem-27690	750	2	38	38	NUM
fbem-27690	750	3	]	]	X
fbem-27690	750	4	lin	lin	PROPN
fbem-27690	750	5	,	,	PUNCT
fbem-27690	750	6	x.	x.	PROPN
fbem-27690	750	7	,	,	PUNCT
fbem-27690	750	8	mamun	mamun	PROPN
fbem-27690	750	9	,	,	PUNCT
fbem-27690	750	10	a.	a.	NOUN
fbem-27690	750	11	a.	a.	PROPN
fbem-27690	750	12	,	,	PUNCT
fbem-27690	750	13	yang	yang	PROPN
fbem-27690	750	14	,	,	PUNCT
fbem-27690	750	15	q.	q.	PROPN
fbem-27690	750	16	,	,	PUNCT
fbem-27690	750	17	&	&	CCONJ
fbem-27690	750	18	masukujjaman	masukujjaman	NOUN
fbem-27690	750	19	,	,	PUNCT
fbem-27690	750	20	m.	m.	NOUN
fbem-27690	750	21	(	(	PUNCT
fbem-27690	750	22	2023	2023	NUM
fbem-27690	750	23	)	)	PUNCT
fbem-27690	750	24	.	.	PUNCT
fbem-27690	751	1	examining	examine	VERB
fbem-27690	751	2	the	the	DET
fbem-27690	751	3	effect	effect	NOUN
fbem-27690	751	4	of	of	ADP
fbem-27690	751	5	logistics	logistic	NOUN
fbem-27690	751	6	service	service	NOUN
fbem-27690	751	7	quality	quality	NOUN
fbem-27690	751	8	on	on	ADP
fbem-27690	751	9	customer	customer	NOUN
fbem-27690	751	10	satisfaction	satisfaction	NOUN
fbem-27690	751	11	and	and	CCONJ
fbem-27690	751	12	re	re	NOUN
fbem-27690	751	13	-	-	NOUN
fbem-27690	751	14	use	use	NOUN
fbem-27690	751	15	intention	intention	NOUN
fbem-27690	751	16	.	.	PUNCT
fbem-27690	752	1	plos	plos	PROPN
fbem-27690	752	2	one	one	NUM
fbem-27690	752	3	,	,	PUNCT
fbem-27690	752	4	18(5	18(5	NUM
fbem-27690	752	5	)	)	PUNCT
fbem-27690	752	6	,	,	PUNCT
fbem-27690	752	7	e0286382	e0286382	VERB
fbem-27690	752	8	.	.	PUNCT
fbem-27690	753	1	[	[	X
fbem-27690	753	2	39	39	NUM
fbem-27690	753	3	]	]	X
fbem-27690	753	4	liu	liu	PROPN
fbem-27690	753	5	,	,	PUNCT
fbem-27690	753	6	m.	m.	NOUN
fbem-27690	753	7	,	,	PUNCT
fbem-27690	753	8	dan	dan	PROPN
fbem-27690	753	9	,	,	PUNCT
fbem-27690	753	10	b.	b.	PROPN
fbem-27690	753	11	,	,	PUNCT
fbem-27690	753	12	&	&	CCONJ
fbem-27690	753	13	ma	ma	PROPN
fbem-27690	753	14	,	,	PUNCT
fbem-27690	753	15	s.	s.	PROPN
fbem-27690	753	16	(	(	PUNCT
fbem-27690	753	17	2020	2020	NUM
fbem-27690	753	18	)	)	PUNCT
fbem-27690	753	19	.	.	PUNCT
fbem-27690	754	1	optimal	optimal	ADJ
fbem-27690	754	2	decision	decision	NOUN
fbem-27690	754	3	-	-	PUNCT
fbem-27690	754	4	making	making	NOUN
fbem-27690	754	5	and	and	CCONJ
fbem-27690	754	6	coordination	coordination	NOUN
fbem-27690	754	7	of	of	ADP
fbem-27690	754	8	fresh	fresh	ADJ
fbem-27690	754	9	e	e	NOUN
fbem-27690	754	10	-	-	ADJ
fbem-27690	754	11	commerce	commerce	NOUN
fbem-27690	754	12	supply	supply	NOUN
fbem-27690	754	13	chains	chain	NOUN
fbem-27690	754	14	considering	consider	VERB
fbem-27690	754	15	preservation	preservation	NOUN
fbem-27690	754	16	efforts	effort	NOUN
fbem-27690	754	17	and	and	CCONJ
fbem-27690	754	18	value	value	NOUN
fbem-27690	754	19	-	-	PUNCT
fbem-27690	754	20	added	add	VERB
fbem-27690	754	21	services	service	NOUN
fbem-27690	754	22	.	.	PUNCT
fbem-27690	755	1	chinese	chinese	ADJ
fbem-27690	755	2	journal	journal	PROPN
fbem-27690	755	3	of	of	ADP
fbem-27690	755	4	management	management	NOUN
fbem-27690	755	5	science	science	NOUN
fbem-27690	755	6	,	,	PUNCT
fbem-27690	755	7	28(8	28(8	NUM
fbem-27690	755	8	)	)	PUNCT
fbem-27690	755	9	,	,	PUNCT
fbem-27690	755	10	76–88	76–88	NUM
fbem-27690	755	11	.	.	PUNCT
fbem-27690	756	1	[	[	X
fbem-27690	756	2	40	40	NUM
fbem-27690	756	3	]	]	X
fbem-27690	756	4	liu	liu	PROPN
fbem-27690	756	5	,	,	PUNCT
fbem-27690	756	6	y.	y.	PROPN
fbem-27690	756	7	(	(	PUNCT
fbem-27690	756	8	2021	2021	NUM
fbem-27690	756	9	)	)	PUNCT
fbem-27690	756	10	.	.	PUNCT
fbem-27690	757	1	research	research	NOUN
fbem-27690	757	2	on	on	ADP
fbem-27690	757	3	evaluation	evaluation	NOUN
fbem-27690	757	4	indicator	indicator	NOUN
fbem-27690	757	5	system	system	NOUN
fbem-27690	757	6	of	of	ADP
fbem-27690	757	7	express	express	ADJ
fbem-27690	757	8	logistics	logistic	NOUN
fbem-27690	757	9	intelligent	intelligent	ADJ
fbem-27690	757	10	service	service	NOUN
fbem-27690	757	11	under	under	ADP
fbem-27690	757	12	customer	customer	NOUN
fbem-27690	757	13	perspective	perspective	NOUN
fbem-27690	758	1	[	[	X
fbem-27690	758	2	master	master	NOUN
fbem-27690	758	3	’s	’s	PART
fbem-27690	758	4	thesis	thesis	NOUN
fbem-27690	758	5	,	,	PUNCT
fbem-27690	758	6	hangzhou	hangzhou	PROPN
fbem-27690	758	7	university	university	PROPN
fbem-27690	758	8	of	of	ADP
fbem-27690	758	9	electronic	electronic	ADJ
fbem-27690	758	10	science	science	NOUN
fbem-27690	758	11	and	and	CCONJ
fbem-27690	758	12	technology	technology	NOUN
fbem-27690	758	13	]	]	PUNCT
fbem-27690	758	14	.	.	PUNCT
fbem-27690	759	1	[	[	X
fbem-27690	759	2	41	41	NUM
fbem-27690	759	3	]	]	X
fbem-27690	759	4	ma	ma	PROPN
fbem-27690	759	5	,	,	PUNCT
fbem-27690	759	6	p.	p.	PROPN
fbem-27690	759	7	,	,	PUNCT
fbem-27690	759	8	yao	yao	PROPN
fbem-27690	759	9	,	,	PUNCT
fbem-27690	759	10	n.	n.	NOUN
fbem-27690	759	11	,	,	PUNCT
fbem-27690	759	12	&	&	CCONJ
fbem-27690	759	13	yang	yang	PROPN
fbem-27690	759	14	,	,	PUNCT
fbem-27690	759	15	x.	x.	NOUN
fbem-27690	759	16	(	(	PUNCT
fbem-27690	759	17	2021	2021	NUM
fbem-27690	759	18	)	)	PUNCT
fbem-27690	759	19	.	.	PUNCT
fbem-27690	760	1	service	service	NOUN
fbem-27690	760	2	quality	quality	NOUN
fbem-27690	760	3	evaluation	evaluation	NOUN
fbem-27690	760	4	of	of	ADP
fbem-27690	760	5	terminal	terminal	ADJ
fbem-27690	760	6	express	express	ADJ
fbem-27690	760	7	delivery	delivery	NOUN
fbem-27690	760	8	based	base	VERB
fbem-27690	760	9	on	on	ADP
fbem-27690	760	10	an	an	DET
fbem-27690	760	11	integrated	integrate	VERB
fbem-27690	760	12	servqual	servqual	ADJ
fbem-27690	760	13	-	-	PUNCT
fbem-27690	760	14	ahp	ahp	NOUN
fbem-27690	760	15	-	-	PUNCT
fbem-27690	760	16	topsis	topsis	NOUN
fbem-27690	760	17	approach	approach	NOUN
fbem-27690	760	18	.	.	PUNCT
fbem-27690	761	1	mathematical	mathematical	ADJ
fbem-27690	761	2	problems	problem	NOUN
fbem-27690	761	3	in	in	ADP
fbem-27690	761	4	engineering	engineering	NOUN
fbem-27690	761	5	,	,	PUNCT
fbem-27690	761	6	2021(1	2021(1	NUM
fbem-27690	761	7	)	)	PUNCT
fbem-27690	761	8	,	,	PUNCT
fbem-27690	761	9	8883370	8883370	NUM
fbem-27690	761	10	.	.	PUNCT
fbem-27690	762	1	[	[	X
fbem-27690	762	2	42	42	NUM
fbem-27690	762	3	]	]	X
fbem-27690	762	4	marcus	marcus	PROPN
fbem-27690	762	5	,	,	PUNCT
fbem-27690	762	6	j.	j.	PROPN
fbem-27690	762	7	b.	b.	PROPN
fbem-27690	762	8	(	(	PUNCT
fbem-27690	762	9	2021	2021	NUM
fbem-27690	762	10	)	)	PUNCT
fbem-27690	762	11	.	.	PUNCT
fbem-27690	763	1	digital	digital	ADJ
fbem-27690	763	2	strategy	strategy	NOUN
fbem-27690	763	3	for	for	ADP
fbem-27690	763	4	consumer	consumer	NOUN
fbem-27690	763	5	products	product	NOUN
fbem-27690	763	6	[	[	X
fbem-27690	763	7	doctoral	doctoral	ADJ
fbem-27690	763	8	dissertation	dissertation	NOUN
fbem-27690	763	9	,	,	PUNCT
fbem-27690	763	10	massachusetts	massachusetts	PROPN
fbem-27690	763	11	institute	institute	PROPN
fbem-27690	763	12	of	of	ADP
fbem-27690	763	13	technology	technology	PROPN
fbem-27690	763	14	]	]	PUNCT
fbem-27690	763	15	.	.	PUNCT
fbem-27690	764	1	[	[	X
fbem-27690	764	2	43	43	NUM
fbem-27690	764	3	]	]	X
fbem-27690	764	4	martilla	martilla	PROPN
fbem-27690	764	5	,	,	PUNCT
fbem-27690	764	6	j.	j.	PROPN
fbem-27690	764	7	a.	a.	PROPN
fbem-27690	764	8	,	,	PUNCT
fbem-27690	764	9	&	&	CCONJ
fbem-27690	764	10	james	james	PROPN
fbem-27690	764	11	,	,	PUNCT
fbem-27690	764	12	j.	j.	PROPN
fbem-27690	764	13	c.	c.	PROPN
fbem-27690	764	14	(	(	PUNCT
fbem-27690	764	15	1977	1977	NUM
fbem-27690	764	16	)	)	PUNCT
fbem-27690	764	17	.	.	PUNCT
fbem-27690	765	1	importance	importance	NOUN
fbem-27690	765	2	-	-	PUNCT
fbem-27690	765	3	performance	performance	NOUN
fbem-27690	765	4	analysis	analysis	NOUN
fbem-27690	765	5	.	.	PUNCT
fbem-27690	766	1	american	american	ADJ
fbem-27690	766	2	marketing	marketing	PROPN
fbem-27690	766	3	association	association	PROPN
fbem-27690	766	4	,	,	PUNCT
fbem-27690	766	5	41(1	41(1	NUM
fbem-27690	766	6	)	)	PUNCT
fbem-27690	766	7	,	,	PUNCT
fbem-27690	766	8	77–79	77–79	ADV
fbem-27690	766	9	.	.	PUNCT
fbem-27690	767	1	[	[	X
fbem-27690	767	2	44	44	NUM
fbem-27690	767	3	]	]	X
fbem-27690	767	4	meng	meng	PROPN
fbem-27690	767	5	,	,	PUNCT
fbem-27690	767	6	m.	m.	NOUN
fbem-27690	767	7	j.	j.	PROPN
fbem-27690	767	8	(	(	PUNCT
fbem-27690	767	9	2019	2019	NUM
fbem-27690	767	10	)	)	PUNCT
fbem-27690	767	11	.	.	PUNCT
fbem-27690	767	12	improving	improve	VERB
fbem-27690	767	13	service	service	NOUN
fbem-27690	767	14	quality	quality	NOUN
fbem-27690	767	15	in	in	ADP
fbem-27690	767	16	book	book	NOUN
fbem-27690	767	17	logistics	logistic	NOUN
fbem-27690	767	18	enterprises	enterprise	NOUN
fbem-27690	767	19	based	base	VERB
fbem-27690	767	20	on	on	ADP
fbem-27690	767	21	the	the	DET
fbem-27690	767	22	pdca	pdca	PROPN
fbem-27690	767	23	management	management	NOUN
fbem-27690	767	24	method	method	NOUN
fbem-27690	767	25	.	.	PUNCT
fbem-27690	768	1	logistics	logistic	NOUN
fbem-27690	768	2	technology	technology	NOUN
fbem-27690	768	3	,	,	PUNCT
fbem-27690	768	4	38(8	38(8	NUM
fbem-27690	768	5	)	)	PUNCT
fbem-27690	768	6	,	,	PUNCT
fbem-27690	768	7	25–27	25–27	NUM
fbem-27690	768	8	,	,	PUNCT
fbem-27690	768	9	102	102	NUM
fbem-27690	768	10	.	.	PUNCT
fbem-27690	769	1	[	[	X
fbem-27690	769	2	45	45	NUM
fbem-27690	769	3	]	]	X
fbem-27690	769	4	mentzer	mentzer	PROPN
fbem-27690	769	5	,	,	PUNCT
fbem-27690	769	6	j.	j.	PROPN
fbem-27690	769	7	t.	t.	PROPN
fbem-27690	769	8	,	,	PUNCT
fbem-27690	769	9	flint	flint	PROPN
fbem-27690	769	10	,	,	PUNCT
fbem-27690	769	11	d.	d.	PROPN
fbem-27690	769	12	j.	j.	PROPN
fbem-27690	769	13	,	,	PUNCT
fbem-27690	769	14	&	&	CCONJ
fbem-27690	769	15	kent	kent	PROPN
fbem-27690	769	16	,	,	PUNCT
fbem-27690	769	17	l.	l.	PROPN
fbem-27690	769	18	j.	j.	PROPN
fbem-27690	769	19	(	(	PUNCT
fbem-27690	769	20	1999	1999	NUM
fbem-27690	769	21	)	)	PUNCT
fbem-27690	769	22	.	.	PUNCT
fbem-27690	770	1	developing	develop	VERB
fbem-27690	770	2	a	a	DET
fbem-27690	770	3	logistics	logistic	NOUN
fbem-27690	770	4	service	service	NOUN
fbem-27690	770	5	quality	quality	NOUN
fbem-27690	770	6	scale	scale	NOUN
fbem-27690	770	7	.	.	PUNCT
fbem-27690	771	1	journal	journal	PROPN
fbem-27690	771	2	of	of	ADP
fbem-27690	771	3	business	business	NOUN
fbem-27690	771	4	logistics	logistic	NOUN
fbem-27690	771	5	,	,	PUNCT
fbem-27690	771	6	20(1	20(1	NUM
fbem-27690	771	7	)	)	PUNCT
fbem-27690	771	8	,	,	PUNCT
fbem-27690	771	9	9–32	9–32	NOUN
fbem-27690	771	10	.	.	PUNCT
fbem-27690	772	1	[	[	X
fbem-27690	772	2	46	46	NUM
fbem-27690	772	3	]	]	X
fbem-27690	772	4	mentzer	mentzer	PROPN
fbem-27690	772	5	,	,	PUNCT
fbem-27690	772	6	j.	j.	PROPN
fbem-27690	772	7	t.	t.	PROPN
fbem-27690	772	8	,	,	PUNCT
fbem-27690	772	9	flint	flint	PROPN
fbem-27690	772	10	,	,	PUNCT
fbem-27690	772	11	d.	d.	PROPN
fbem-27690	772	12	j.	j.	PROPN
fbem-27690	772	13	,	,	PUNCT
fbem-27690	772	14	&	&	CCONJ
fbem-27690	772	15	hult	hult	PROPN
fbem-27690	772	16	,	,	PUNCT
fbem-27690	772	17	g.	g.	PROPN
fbem-27690	772	18	t.	t.	PROPN
fbem-27690	772	19	m.	m.	NOUN
fbem-27690	772	20	(	(	PUNCT
fbem-27690	772	21	2001	2001	NUM
fbem-27690	772	22	)	)	PUNCT
fbem-27690	772	23	.	.	PUNCT
fbem-27690	773	1	logistics	logistic	NOUN
fbem-27690	773	2	service	service	NOUN
fbem-27690	773	3	quality	quality	NOUN
fbem-27690	773	4	as	as	ADP
fbem-27690	773	5	a	a	DET
fbem-27690	773	6	segment	segment	NOUN
fbem-27690	773	7	-	-	PUNCT
fbem-27690	773	8	customized	customize	VERB
fbem-27690	773	9	process	process	NOUN
fbem-27690	773	10	.	.	PUNCT
fbem-27690	774	1	journal	journal	NOUN
fbem-27690	774	2	of	of	ADP
fbem-27690	774	3	marketing	marketing	NOUN
fbem-27690	774	4	,	,	PUNCT
fbem-27690	774	5	65(4	65(4	PROPN
fbem-27690	774	6	)	)	PUNCT
fbem-27690	774	7	,	,	PUNCT
fbem-27690	774	8	82–104	82–104	PROPN
fbem-27690	774	9	.	.	PUNCT
fbem-27690	775	1	[	[	X
fbem-27690	775	2	47	47	NUM
fbem-27690	775	3	]	]	PUNCT
fbem-27690	775	4	juran	juran	NOUN
fbem-27690	775	5	,	,	PUNCT
fbem-27690	775	6	j.	j.	PROPN
fbem-27690	775	7	m.	m.	PROPN
fbem-27690	775	8	(	(	PUNCT
fbem-27690	775	9	1992	1992	NUM
fbem-27690	775	10	)	)	PUNCT
fbem-27690	775	11	.	.	PUNCT
fbem-27690	776	1	juran	juran	NOUN
fbem-27690	776	2	on	on	ADP
fbem-27690	776	3	quality	quality	NOUN
fbem-27690	776	4	by	by	ADP
fbem-27690	776	5	design	design	NOUN
fbem-27690	776	6	.	.	PUNCT
fbem-27690	777	1	[	[	X
fbem-27690	777	2	48	48	NUM
fbem-27690	777	3	]	]	SYM
fbem-27690	777	4	nogueira	nogueira	PROPN
fbem-27690	777	5	,	,	PUNCT
fbem-27690	777	6	l.	l.	PROPN
fbem-27690	777	7	,	,	PUNCT
fbem-27690	777	8	et	et	PROPN
fbem-27690	777	9	al	al	PROPN
fbem-27690	777	10	.	.	PROPN
fbem-27690	777	11	(	(	PUNCT
fbem-27690	777	12	2021	2021	NUM
fbem-27690	777	13	)	)	PUNCT
fbem-27690	777	14	.	.	PUNCT
fbem-27690	778	1	sustainable	sustainable	ADJ
fbem-27690	778	2	last	last	ADJ
fbem-27690	778	3	-	-	PUNCT
fbem-27690	778	4	mile	mile	NOUN
fbem-27690	778	5	distribution	distribution	NOUN
fbem-27690	778	6	in	in	ADP
fbem-27690	778	7	b2c	b2c	PROPN
fbem-27690	778	8	e	e	NOUN
fbem-27690	778	9	-	-	NOUN
fbem-27690	778	10	commerce	commerce	NOUN
fbem-27690	778	11	:	:	PUNCT
fbem-27690	778	12	do	do	AUX
fbem-27690	778	13	consumers	consumer	NOUN
fbem-27690	778	14	really	really	ADV
fbem-27690	778	15	care	care	VERB
fbem-27690	778	16	?	?	PUNCT
fbem-27690	779	1	cleaner	clean	ADJ
fbem-27690	779	2	and	and	CCONJ
fbem-27690	779	3	responsible	responsible	ADJ
fbem-27690	779	4	consumption	consumption	NOUN
fbem-27690	779	5	.	.	PUNCT
fbem-27690	780	1	[	[	X
fbem-27690	780	2	49	49	NUM
fbem-27690	780	3	]	]	X
fbem-27690	780	4	parasuraman	parasuraman	NOUN
fbem-27690	780	5	,	,	PUNCT
fbem-27690	780	6	a.	a.	PROPN
fbem-27690	780	7	,	,	PUNCT
fbem-27690	780	8	zeithaml	zeithaml	PROPN
fbem-27690	780	9	,	,	PUNCT
fbem-27690	780	10	v.	v.	PROPN
fbem-27690	780	11	a.	a.	PROPN
fbem-27690	780	12	,	,	PUNCT
fbem-27690	780	13	&	&	CCONJ
fbem-27690	780	14	berry	berry	PROPN
fbem-27690	780	15	,	,	PUNCT
fbem-27690	780	16	l.	l.	PROPN
fbem-27690	780	17	l.	l.	PROPN
fbem-27690	780	18	(	(	PUNCT
fbem-27690	780	19	1981	1981	NUM
fbem-27690	780	20	)	)	PUNCT
fbem-27690	780	21	.	.	PUNCT
fbem-27690	781	1	quality	quality	NOUN
fbem-27690	781	2	count	count	NOUN
fbem-27690	781	3	in	in	ADP
fbem-27690	781	4	service	service	NOUN
fbem-27690	781	5	.	.	PUNCT
fbem-27690	782	1	business	business	NOUN
fbem-27690	782	2	horizons	horizon	NOUN
fbem-27690	782	3	,	,	PUNCT
fbem-27690	782	4	57(fall	57(fall	NUM
fbem-27690	782	5	)	)	PUNCT
fbem-27690	782	6	,	,	PUNCT
fbem-27690	782	7	25–48	25–48	NUM
fbem-27690	782	8	.	.	PUNCT
fbem-27690	783	1	[	[	X
fbem-27690	783	2	50	50	NUM
fbem-27690	783	3	]	]	SYM
fbem-27690	783	4	parasuraman	parasuraman	NOUN
fbem-27690	783	5	,	,	PUNCT
fbem-27690	783	6	a.	a.	PROPN
fbem-27690	783	7	,	,	PUNCT
fbem-27690	783	8	zeithaml	zeithaml	PROPN
fbem-27690	783	9	,	,	PUNCT
fbem-27690	783	10	v.	v.	PROPN
fbem-27690	783	11	a.	a.	PROPN
fbem-27690	783	12	,	,	PUNCT
fbem-27690	783	13	&	&	CCONJ
fbem-27690	783	14	berry	berry	PROPN
fbem-27690	783	15	,	,	PUNCT
fbem-27690	783	16	l.	l.	PROPN
fbem-27690	783	17	l.	l.	PROPN
fbem-27690	783	18	(	(	PUNCT
fbem-27690	783	19	1985	1985	NUM
fbem-27690	783	20	)	)	PUNCT
fbem-27690	783	21	.	.	PUNCT
fbem-27690	784	1	a	a	DET
fbem-27690	784	2	conceptual	conceptual	ADJ
fbem-27690	784	3	model	model	NOUN
fbem-27690	784	4	of	of	ADP
fbem-27690	784	5	service	service	NOUN
fbem-27690	784	6	quality	quality	NOUN
fbem-27690	784	7	and	and	CCONJ
fbem-27690	784	8	its	its	PRON
fbem-27690	784	9	implications	implication	NOUN
fbem-27690	784	10	for	for	ADP
fbem-27690	784	11	future	future	ADJ
fbem-27690	784	12	research	research	NOUN
fbem-27690	784	13	.	.	PUNCT
fbem-27690	785	1	journal	journal	NOUN
fbem-27690	785	2	of	of	ADP
fbem-27690	785	3	marketing	marketing	NOUN
fbem-27690	785	4	,	,	PUNCT
fbem-27690	785	5	49(fall	49(fall	NUM
fbem-27690	785	6	)	)	PUNCT
fbem-27690	785	7	,	,	PUNCT
fbem-27690	785	8	41–50	41–50	NOUN
fbem-27690	785	9	.	.	PUNCT
fbem-27690	786	1	[	[	X
fbem-27690	786	2	51	51	NUM
fbem-27690	786	3	]	]	SYM
fbem-27690	786	4	parasuraman	parasuraman	NOUN
fbem-27690	786	5	,	,	PUNCT
fbem-27690	786	6	a.	a.	PROPN
fbem-27690	786	7	,	,	PUNCT
fbem-27690	786	8	zeithaml	zeithaml	PROPN
fbem-27690	786	9	,	,	PUNCT
fbem-27690	786	10	v.	v.	PROPN
fbem-27690	786	11	a.	a.	PROPN
fbem-27690	786	12	,	,	PUNCT
fbem-27690	786	13	&	&	CCONJ
fbem-27690	786	14	berry	berry	PROPN
fbem-27690	786	15	,	,	PUNCT
fbem-27690	786	16	l.	l.	PROPN
fbem-27690	786	17	l.	l.	PROPN
fbem-27690	786	18	(	(	PUNCT
fbem-27690	786	19	1988	1988	NUM
fbem-27690	786	20	)	)	PUNCT
fbem-27690	786	21	.	.	PUNCT
fbem-27690	787	1	servqual	servqual	ADJ
fbem-27690	787	2	:	:	PUNCT
fbem-27690	787	3	a	a	DET
fbem-27690	787	4	multiple	multiple	ADJ
fbem-27690	787	5	-	-	PUNCT
fbem-27690	787	6	item	item	NOUN
fbem-27690	787	7	scale	scale	NOUN
fbem-27690	787	8	for	for	ADP
fbem-27690	787	9	measuring	measure	VERB
fbem-27690	787	10	consumer	consumer	NOUN
fbem-27690	787	11	perceptions	perception	NOUN
fbem-27690	787	12	of	of	ADP
fbem-27690	787	13	service	service	NOUN
fbem-27690	787	14	quality	quality	NOUN
fbem-27690	787	15	.	.	PUNCT
fbem-27690	788	1	journal	journal	NOUN
fbem-27690	788	2	of	of	ADP
fbem-27690	788	3	retailing	retailing	NOUN
fbem-27690	788	4	,	,	PUNCT
fbem-27690	788	5	64(1	64(1	NUM
fbem-27690	788	6	)	)	PUNCT
fbem-27690	788	7	,	,	PUNCT
fbem-27690	788	8	12	12	NUM
fbem-27690	788	9	–	–	SYM
fbem-27690	788	10	40	40	NUM
fbem-27690	788	11	.	.	PUNCT
fbem-27690	789	1	[	[	X
fbem-27690	789	2	52	52	NUM
fbem-27690	789	3	]	]	X
fbem-27690	789	4	peng	peng	PROPN
fbem-27690	789	5	,	,	PUNCT
fbem-27690	789	6	x.	x.	PROPN
fbem-27690	789	7	,	,	PUNCT
fbem-27690	789	8	prybutok	prybutok	NOUN
fbem-27690	789	9	,	,	PUNCT
fbem-27690	789	10	v.	v.	PROPN
fbem-27690	789	11	,	,	PUNCT
fbem-27690	789	12	&	&	CCONJ
fbem-27690	789	13	xie	xie	PROPN
fbem-27690	789	14	,	,	PUNCT
fbem-27690	789	15	h.	h.	PROPN
fbem-27690	789	16	(	(	PUNCT
fbem-27690	789	17	2020	2020	NUM
fbem-27690	789	18	)	)	PUNCT
fbem-27690	789	19	.	.	PUNCT
fbem-27690	790	1	integration	integration	NOUN
fbem-27690	790	2	of	of	ADP
fbem-27690	790	3	supply	supply	NOUN
fbem-27690	790	4	chain	chain	NOUN
fbem-27690	790	5	management	management	NOUN
fbem-27690	790	6	and	and	CCONJ
fbem-27690	790	7	quality	quality	NOUN
fbem-27690	790	8	management	management	NOUN
fbem-27690	790	9	within	within	ADP
fbem-27690	790	10	a	a	DET
fbem-27690	790	11	qualityfocused	qualityfocuse	VERB
fbem-27690	790	12	organizational	organizational	ADJ
fbem-27690	790	13	framework	framework	NOUN
fbem-27690	790	14	.	.	PUNCT
fbem-27690	791	1	international	international	ADJ
fbem-27690	791	2	journal	journal	NOUN
fbem-27690	791	3	.	.	PUNCT
fbem-27690	792	1	[	[	X
fbem-27690	792	2	53	53	NUM
fbem-27690	792	3	]	]	PUNCT
fbem-27690	792	4	permana	permana	PROPN
fbem-27690	792	5	,	,	PUNCT
fbem-27690	792	6	a.	a.	NOUN
fbem-27690	792	7	,	,	PUNCT
fbem-27690	792	8	purba	purba	PROPN
fbem-27690	792	9	,	,	PUNCT
fbem-27690	792	10	h.	h.	PROPN
fbem-27690	792	11	,	,	PUNCT
fbem-27690	792	12	&	&	CCONJ
fbem-27690	792	13	rizkiyah	rizkiyah	PROPN
fbem-27690	792	14	,	,	PUNCT
fbem-27690	792	15	n.	n.	NOUN
fbem-27690	792	16	(	(	PUNCT
fbem-27690	792	17	2021	2021	NUM
fbem-27690	792	18	)	)	PUNCT
fbem-27690	792	19	.	.	PUNCT
fbem-27690	793	1	a	a	DET
fbem-27690	793	2	systematic	systematic	ADJ
fbem-27690	793	3	literature	literature	NOUN
fbem-27690	793	4	review	review	NOUN
fbem-27690	793	5	of	of	ADP
fbem-27690	793	6	total	total	ADJ
fbem-27690	793	7	quality	quality	NOUN
fbem-27690	793	8	management	management	NOUN
fbem-27690	793	9	(	(	PUNCT
fbem-27690	793	10	tqm	tqm	ADJ
fbem-27690	793	11	)	)	PUNCT
fbem-27690	793	12	implementation	implementation	NOUN
fbem-27690	793	13	in	in	ADP
fbem-27690	793	14	the	the	DET
fbem-27690	793	15	organization	organization	NOUN
fbem-27690	793	16	.	.	PUNCT
fbem-27690	794	1	international	international	ADJ
fbem-27690	794	2	journal	journal	PROPN
fbem-27690	794	3	of	of	ADP
fbem-27690	794	4	production	production	NOUN
fbem-27690	794	5	management	management	NOUN
fbem-27690	794	6	and	and	CCONJ
fbem-27690	794	7	engineering	engineering	NOUN
fbem-27690	794	8	,	,	PUNCT
fbem-27690	794	9	9(1	9(1	NUM
fbem-27690	794	10	)	)	PUNCT
fbem-27690	794	11	,	,	PUNCT
fbem-27690	794	12	25–36	25–36	NUM
fbem-27690	794	13	.	.	PUNCT
fbem-27690	795	1	[	[	X
fbem-27690	795	2	54	54	NUM
fbem-27690	795	3	]	]	X
fbem-27690	795	4	pei	pei	PROPN
fbem-27690	795	5	,	,	PUNCT
fbem-27690	795	6	x.	x.	PROPN
fbem-27690	795	7	l.	l.	PROPN
fbem-27690	795	8	,	,	PUNCT
fbem-27690	795	9	guo	guo	PROPN
fbem-27690	795	10	,	,	PUNCT
fbem-27690	795	11	j.	j.	PROPN
fbem-27690	795	12	n.	n.	PROPN
fbem-27690	795	13	,	,	PUNCT
fbem-27690	795	14	wu	wu	PROPN
fbem-27690	795	15	,	,	PUNCT
fbem-27690	795	16	t.	t.	PROPN
fbem-27690	795	17	j.	j.	PROPN
fbem-27690	795	18	,	,	PUNCT
fbem-27690	795	19	zhou	zhou	PROPN
fbem-27690	795	20	,	,	PUNCT
fbem-27690	795	21	w.	w.	PROPN
fbem-27690	795	22	x.	x.	PROPN
fbem-27690	795	23	,	,	PUNCT
fbem-27690	795	24	&	&	CCONJ
fbem-27690	795	25	yeh	yeh	PROPN
fbem-27690	795	26	,	,	PUNCT
fbem-27690	795	27	s.	s.	PROPN
fbem-27690	795	28	p.	p.	PROPN
fbem-27690	795	29	(	(	PUNCT
fbem-27690	795	30	2020	2020	NUM
fbem-27690	795	31	)	)	PUNCT
fbem-27690	795	32	.	.	PUNCT
fbem-27690	796	1	does	do	AUX
fbem-27690	796	2	the	the	DET
fbem-27690	796	3	effect	effect	NOUN
fbem-27690	796	4	of	of	ADP
fbem-27690	796	5	customer	customer	NOUN
fbem-27690	796	6	experience	experience	NOUN
fbem-27690	796	7	on	on	ADP
fbem-27690	796	8	customer	customer	NOUN
fbem-27690	796	9	satisfaction	satisfaction	NOUN
fbem-27690	796	10	create	create	VERB
fbem-27690	796	11	a	a	DET
fbem-27690	796	12	sustainable	sustainable	ADJ
fbem-27690	796	13	competitive	competitive	ADJ
fbem-27690	796	14	advantage	advantage	NOUN
fbem-27690	796	15	?	?	PUNCT
fbem-27690	797	1	a	a	DET
fbem-27690	797	2	comparative	comparative	ADJ
fbem-27690	797	3	study	study	NOUN
fbem-27690	797	4	of	of	ADP
fbem-27690	797	5	different	different	ADJ
fbem-27690	797	6	shopping	shopping	NOUN
fbem-27690	797	7	situations	situation	NOUN
fbem-27690	797	8	.	.	PUNCT
fbem-27690	798	1	sustainability	sustainability	NOUN
fbem-27690	798	2	,	,	PUNCT
fbem-27690	798	3	12(18	12(18	NUM
fbem-27690	798	4	)	)	PUNCT
fbem-27690	798	5	,	,	PUNCT
fbem-27690	798	6	7436	7436	NUM
fbem-27690	798	7	.	.	PUNCT
fbem-27690	799	1	[	[	X
fbem-27690	799	2	55	55	NUM
fbem-27690	799	3	]	]	SYM
fbem-27690	799	4	setiono	setiono	PROPN
fbem-27690	799	5	,	,	PUNCT
fbem-27690	799	6	b.	b.	PROPN
fbem-27690	799	7	a.	a.	PROPN
fbem-27690	799	8	,	,	PUNCT
fbem-27690	799	9	&	&	CCONJ
fbem-27690	799	10	hidayat	hidayat	PROPN
fbem-27690	799	11	,	,	PUNCT
fbem-27690	799	12	s.	s.	PROPN
fbem-27690	799	13	(	(	PUNCT
fbem-27690	799	14	2022	2022	NUM
fbem-27690	799	15	)	)	PUNCT
fbem-27690	799	16	.	.	PUNCT
fbem-27690	800	1	influence	influence	NOUN
fbem-27690	800	2	of	of	ADP
fbem-27690	800	3	service	service	NOUN
fbem-27690	800	4	quality	quality	NOUN
fbem-27690	800	5	with	with	ADP
fbem-27690	800	6	the	the	DET
fbem-27690	800	7	dimensions	dimension	NOUN
fbem-27690	800	8	of	of	ADP
fbem-27690	800	9	reliability	reliability	NOUN
fbem-27690	800	10	,	,	PUNCT
fbem-27690	800	11	responsiveness	responsiveness	NOUN
fbem-27690	800	12	,	,	PUNCT
fbem-27690	800	13	assurance	assurance	NOUN
fbem-27690	800	14	,	,	PUNCT
fbem-27690	800	15	empathy	empathy	NOUN
fbem-27690	800	16	,	,	PUNCT
fbem-27690	800	17	and	and	CCONJ
fbem-27690	800	18	tangibility	tangibility	NOUN
fbem-27690	800	19	on	on	ADP
fbem-27690	800	20	customer	customer	NOUN
fbem-27690	800	21	satisfaction	satisfaction	NOUN
fbem-27690	800	22	.	.	PUNCT
fbem-27690	801	1	international	international	ADJ
fbem-27690	801	2	journal	journal	PROPN
fbem-27690	801	3	of	of	ADP
fbem-27690	801	4	economics	economic	NOUN
fbem-27690	801	5	,	,	PUNCT
fbem-27690	801	6	business	business	NOUN
fbem-27690	801	7	and	and	CCONJ
fbem-27690	801	8	management	management	NOUN
fbem-27690	801	9	research	research	NOUN
fbem-27690	801	10	,	,	PUNCT
fbem-27690	801	11	6(9	6(9	NUM
fbem-27690	801	12	)	)	PUNCT
fbem-27690	801	13	,	,	PUNCT
fbem-27690	801	14	330–341	330–341	NUM
fbem-27690	801	15	.	.	PUNCT
fbem-27690	801	16	spearman	spearman	NOUN
fbem-27690	801	17	,	,	PUNCT
fbem-27690	801	18	charles(1904)."general	charles(1904)."general	ADJ
fbem-27690	801	19	intelligence	intelligence	NOUN
fbem-27690	801	20	objectively	objectively	ADV
fbem-27690	801	21	determined	determine	VERB
fbem-27690	801	22	and	and	CCONJ
fbem-27690	801	23	measured".american	measured".american	ADJ
fbem-27690	801	24	journal	journal	NOUN
fbem-27690	801	25	of	of	ADP
fbem-27690	801	26	psychology.15(2):201–293	psychology.15(2):201–293	NUM
fbem-27690	801	27	.	.	PUNCT
fbem-27690	802	1	[	[	X
fbem-27690	802	2	56	56	NUM
fbem-27690	802	3	]	]	X
fbem-27690	802	4	suhr	suhr	PROPN
fbem-27690	802	5	,	,	PUNCT
fbem-27690	802	6	d.	d.	PROPN
fbem-27690	802	7	(	(	PUNCT
fbem-27690	802	8	2009	2009	NUM
fbem-27690	802	9	)	)	PUNCT
fbem-27690	802	10	.	.	PUNCT
fbem-27690	803	1	principal	principal	ADJ
fbem-27690	803	2	component	component	NOUN
fbem-27690	803	3	analysis	analysis	NOUN
fbem-27690	803	4	vs.	vs.	ADP
fbem-27690	803	5	exploratory	exploratory	ADJ
fbem-27690	803	6	factor	factor	NOUN
fbem-27690	803	7	analysis	analysis	NOUN
fbem-27690	803	8	.	.	PUNCT
fbem-27690	804	1	sugi	sugi	PROPN
fbem-27690	804	2	30	30	NUM
fbem-27690	804	3	proceedings	proceeding	NOUN
fbem-27690	804	4	.	.	PUNCT
fbem-27690	805	1	retrieved	retrieve	VERB
fbem-27690	805	2	april	april	PROPN
fbem-27690	805	3	5	5	NUM
fbem-27690	805	4	,	,	PUNCT
fbem-27690	805	5	2012	2012	NUM
fbem-27690	805	6	.	.	PUNCT
fbem-27690	806	1	[	[	X
fbem-27690	806	2	57	57	NUM
fbem-27690	806	3	]	]	PUNCT
fbem-27690	806	4	strandvik	strandvik	NOUN
fbem-27690	806	5	,	,	PUNCT
fbem-27690	806	6	t.	t.	PROPN
fbem-27690	806	7	(	(	PUNCT
fbem-27690	806	8	1996	1996	NUM
fbem-27690	806	9	)	)	PUNCT
fbem-27690	806	10	.	.	PUNCT
fbem-27690	807	1	tolerance	tolerance	NOUN
fbem-27690	807	2	zones	zone	NOUN
fbem-27690	807	3	in	in	ADP
fbem-27690	807	4	perceived	perceive	VERB
fbem-27690	807	5	service	service	NOUN
fbem-27690	807	6	quality	quality	NOUN
fbem-27690	807	7	.	.	PUNCT
fbem-27690	808	1	[	[	X
fbem-27690	808	2	58	58	NUM
fbem-27690	808	3	]	]	X
fbem-27690	808	4	tian	tian	PROPN
fbem-27690	808	5	,	,	PUNCT
fbem-27690	808	6	z.	z.	PROPN
fbem-27690	808	7	(	(	PUNCT
fbem-27690	808	8	2019	2019	NUM
fbem-27690	808	9	)	)	PUNCT
fbem-27690	808	10	.	.	PUNCT
fbem-27690	809	1	research	research	NOUN
fbem-27690	809	2	on	on	ADP
fbem-27690	809	3	service	service	NOUN
fbem-27690	809	4	quality	quality	NOUN
fbem-27690	809	5	and	and	CCONJ
fbem-27690	809	6	enterprise	enterprise	NOUN
fbem-27690	809	7	management	management	NOUN
fbem-27690	809	8	.	.	PUNCT
fbem-27690	810	1	human	human	ADJ
fbem-27690	810	2	resources	resource	NOUN
fbem-27690	810	3	,	,	PUNCT
fbem-27690	810	4	(	(	PUNCT
fbem-27690	810	5	4	4	NUM
fbem-27690	810	6	)	)	PUNCT
fbem-27690	810	7	,	,	PUNCT
fbem-27690	810	8	13	13	NUM
fbem-27690	810	9	-	-	SYM
fbem-27690	810	10	14	14	NUM
fbem-27690	810	11	.	.	PUNCT
fbem-27690	811	1	[	[	X
fbem-27690	811	2	59	59	NUM
fbem-27690	811	3	]	]	SYM
fbem-27690	811	4	uzir	uzir	NOUN
fbem-27690	811	5	,	,	PUNCT
fbem-27690	811	6	m.	m.	PROPN
fbem-27690	811	7	u.	u.	PROPN
fbem-27690	811	8	h.	h.	PROPN
fbem-27690	811	9	,	,	PUNCT
fbem-27690	811	10	alhalbusi	alhalbusi	PROPN
fbem-27690	811	11	,	,	PUNCT
fbem-27690	811	12	h.	h.	PROPN
fbem-27690	811	13	,	,	PUNCT
fbem-27690	811	14	thurasamy	thurasamy	PROPN
fbem-27690	811	15	,	,	PUNCT
fbem-27690	811	16	r.	r.	PROPN
fbem-27690	811	17	,	,	PUNCT
fbem-27690	811	18	hock	hock	NOUN
fbem-27690	811	19	,	,	PUNCT
fbem-27690	811	20	r.	r.	PROPN
fbem-27690	811	21	l.	l.	PROPN
fbem-27690	811	22	t.	t.	PROPN
fbem-27690	811	23	,	,	PUNCT
fbem-27690	811	24	aljaberi	aljaberi	PROPN
fbem-27690	811	25	,	,	PUNCT
fbem-27690	811	26	m.	m.	NOUN
fbem-27690	811	27	a.	a.	PROPN
fbem-27690	811	28	,	,	PUNCT
fbem-27690	811	29	hasan	hasan	PROPN
fbem-27690	811	30	,	,	PUNCT
fbem-27690	811	31	n.	n.	PROPN
fbem-27690	811	32	,	,	PUNCT
fbem-27690	811	33	&	&	CCONJ
fbem-27690	811	34	hamid	hamid	PROPN
fbem-27690	811	35	,	,	PUNCT
fbem-27690	811	36	m.	m.	NOUN
fbem-27690	811	37	(	(	PUNCT
fbem-27690	811	38	2021	2021	NUM
fbem-27690	811	39	)	)	PUNCT
fbem-27690	811	40	.	.	PUNCT
fbem-27690	812	1	the	the	DET
fbem-27690	812	2	effects	effect	NOUN
fbem-27690	812	3	of	of	ADP
fbem-27690	812	4	service	service	NOUN
fbem-27690	812	5	quality	quality	NOUN
fbem-27690	812	6	,	,	PUNCT
fbem-27690	812	7	perceived	perceive	VERB
fbem-27690	812	8	value	value	NOUN
fbem-27690	812	9	,	,	PUNCT
fbem-27690	812	10	and	and	CCONJ
fbem-27690	812	11	trust	trust	NOUN
fbem-27690	812	12	in	in	ADP
fbem-27690	812	13	home	home	NOUN
fbem-27690	812	14	delivery	delivery	NOUN
fbem-27690	812	15	service	service	NOUN
fbem-27690	812	16	personnel	personnel	NOUN
fbem-27690	812	17	on	on	ADP
fbem-27690	812	18	customer	customer	NOUN
fbem-27690	812	19	satisfaction	satisfaction	NOUN
fbem-27690	812	20	:	:	PUNCT
fbem-27690	812	21	evidence	evidence	NOUN
fbem-27690	812	22	from	from	ADP
fbem-27690	812	23	a	a	DET
fbem-27690	812	24	developing	develop	VERB
fbem-27690	812	25	country	country	NOUN
fbem-27690	812	26	.	.	PUNCT
fbem-27690	813	1	journal	journal	NOUN
fbem-27690	813	2	of	of	ADP
fbem-27690	813	3	retailing	retailing	NOUN
fbem-27690	813	4	and	and	CCONJ
fbem-27690	813	5	consumer	consumer	NOUN
fbem-27690	813	6	services	service	NOUN
fbem-27690	813	7	,	,	PUNCT
fbem-27690	813	8	63	63	NUM
fbem-27690	813	9	,	,	PUNCT
fbem-27690	813	10	102721	102721	NUM
fbem-27690	813	11	.	.	PUNCT
fbem-27690	814	1	329	329	NUM
fbem-27690	815	1	[	[	X
fbem-27690	815	2	60	60	NUM
fbem-27690	815	3	]	]	SYM
fbem-27690	815	4	uvet	uvet	NOUN
fbem-27690	815	5	,	,	PUNCT
fbem-27690	815	6	h.	h.	PROPN
fbem-27690	815	7	(	(	PUNCT
fbem-27690	815	8	2020	2020	NUM
fbem-27690	815	9	)	)	PUNCT
fbem-27690	815	10	.	.	PUNCT
fbem-27690	816	1	importance	importance	NOUN
fbem-27690	816	2	of	of	ADP
fbem-27690	816	3	logistics	logistic	NOUN
fbem-27690	816	4	service	service	NOUN
fbem-27690	816	5	quality	quality	NOUN
fbem-27690	816	6	in	in	ADP
fbem-27690	816	7	customer	customer	NOUN
fbem-27690	816	8	satisfaction	satisfaction	NOUN
fbem-27690	816	9	:	:	PUNCT
fbem-27690	816	10	an	an	DET
fbem-27690	816	11	empirical	empirical	ADJ
fbem-27690	816	12	study	study	NOUN
fbem-27690	816	13	.	.	PUNCT
fbem-27690	817	1	operations	operation	NOUN
fbem-27690	817	2	and	and	CCONJ
fbem-27690	817	3	supply	supply	NOUN
fbem-27690	817	4	chain	chain	NOUN
fbem-27690	817	5	management	management	NOUN
fbem-27690	817	6	:	:	PUNCT
fbem-27690	817	7	an	an	DET
fbem-27690	817	8	international	international	ADJ
fbem-27690	817	9	journal	journal	NOUN
fbem-27690	817	10	,	,	PUNCT
fbem-27690	817	11	13(1	13(1	NUM
fbem-27690	817	12	)	)	PUNCT
fbem-27690	817	13	,	,	PUNCT
fbem-27690	817	14	110	110	NUM
fbem-27690	817	15	.	.	PUNCT
fbem-27690	818	1	[	[	X
fbem-27690	818	2	61	61	NUM
fbem-27690	818	3	]	]	X
fbem-27690	818	4	wang	wang	PROPN
fbem-27690	818	5	,	,	PUNCT
fbem-27690	818	6	c.	c.	PROPN
fbem-27690	818	7	(	(	PUNCT
fbem-27690	818	8	2022	2022	NUM
fbem-27690	818	9	)	)	PUNCT
fbem-27690	818	10	.	.	PUNCT
fbem-27690	819	1	research	research	NOUN
fbem-27690	819	2	on	on	ADP
fbem-27690	819	3	the	the	DET
fbem-27690	819	4	impact	impact	NOUN
fbem-27690	819	5	of	of	ADP
fbem-27690	819	6	fresh	fresh	ADJ
fbem-27690	819	7	agricultural	agricultural	ADJ
fbem-27690	819	8	products	product	NOUN
fbem-27690	819	9	logistics	logistic	NOUN
fbem-27690	819	10	service	service	NOUN
fbem-27690	819	11	quality	quality	NOUN
fbem-27690	819	12	on	on	ADP
fbem-27690	819	13	customer	customer	NOUN
fbem-27690	819	14	satisfaction	satisfaction	NOUN
fbem-27690	819	15	.	.	PUNCT
fbem-27690	820	1	heilongjiang	heilongjiang	PROPN
fbem-27690	820	2	grain	grain	NOUN
fbem-27690	820	3	,	,	PUNCT
fbem-27690	820	4	2022(7	2022(7	PROPN
fbem-27690	820	5	)	)	PUNCT
fbem-27690	820	6	,	,	PUNCT
fbem-27690	820	7	58	58	NUM
fbem-27690	820	8	-	-	SYM
fbem-27690	820	9	60	60	NUM
fbem-27690	820	10	.	.	PUNCT
fbem-27690	821	1	[	[	X
fbem-27690	821	2	62	62	NUM
fbem-27690	821	3	]	]	X
fbem-27690	821	4	wang	wang	PROPN
fbem-27690	821	5	,	,	PUNCT
fbem-27690	821	6	l.	l.	PROPN
fbem-27690	821	7	,	,	PUNCT
fbem-27690	821	8	&	&	CCONJ
fbem-27690	821	9	dong	dong	PROPN
fbem-27690	821	10	,	,	PUNCT
fbem-27690	821	11	m.	m.	NOUN
fbem-27690	821	12	(	(	PUNCT
fbem-27690	821	13	2023	2023	NUM
fbem-27690	821	14	)	)	PUNCT
fbem-27690	821	15	.	.	PUNCT
fbem-27690	822	1	an	an	DET
fbem-27690	822	2	entropy	entropy	NOUN
fbem-27690	822	3	weight	weight	NOUN
fbem-27690	822	4	-	-	PUNCT
fbem-27690	822	5	topsis	topsis	NOUN
fbem-27690	822	6	based	base	VERB
fbem-27690	822	7	method	method	NOUN
fbem-27690	822	8	for	for	ADP
fbem-27690	822	9	e	e	NOUN
fbem-27690	822	10	-	-	NOUN
fbem-27690	822	11	commerce	commerce	NOUN
fbem-27690	822	12	logistics	logistic	NOUN
fbem-27690	822	13	service	service	NOUN
fbem-27690	822	14	quality	quality	NOUN
fbem-27690	822	15	evaluation	evaluation	NOUN
fbem-27690	822	16	.	.	PUNCT
fbem-27690	823	1	tehnički	tehnički	NOUN
fbem-27690	823	2	vjesnik	vjesnik	PROPN
fbem-27690	823	3	,	,	PUNCT
fbem-27690	823	4	30(4	30(4	NUM
fbem-27690	823	5	)	)	PUNCT
fbem-27690	823	6	,	,	PUNCT
fbem-27690	823	7	1253	1253	NUM
fbem-27690	823	8	-	-	SYM
fbem-27690	823	9	1256	1256	NUM
fbem-27690	823	10	.	.	PUNCT
fbem-27690	824	1	[	[	X
fbem-27690	824	2	63	63	NUM
fbem-27690	824	3	]	]	X
fbem-27690	824	4	wang	wang	PROPN
fbem-27690	824	5	,	,	PUNCT
fbem-27690	824	6	z.	z.	PROPN
fbem-27690	824	7	(	(	PUNCT
fbem-27690	824	8	2023	2023	NUM
fbem-27690	824	9	)	)	PUNCT
fbem-27690	824	10	.	.	PUNCT
fbem-27690	825	1	research	research	NOUN
fbem-27690	825	2	on	on	ADP
fbem-27690	825	3	customer	customer	NOUN
fbem-27690	825	4	satisfaction	satisfaction	NOUN
fbem-27690	825	5	of	of	ADP
fbem-27690	825	6	last	last	ADJ
fbem-27690	825	7	mile	mile	NOUN
fbem-27690	825	8	logistics	logistic	NOUN
fbem-27690	825	9	distribution	distribution	NOUN
fbem-27690	825	10	of	of	ADP
fbem-27690	825	11	courier	courier	NOUN
fbem-27690	825	12	company	company	NOUN
fbem-27690	825	13	.	.	PUNCT
fbem-27690	826	1	dalian	dalian	PROPN
fbem-27690	826	2	jiaotong	jiaotong	PROPN
fbem-27690	826	3	university	university	PROPN
fbem-27690	826	4	.	.	PUNCT
fbem-27690	827	1	[	[	X
fbem-27690	827	2	64	64	NUM
fbem-27690	827	3	]	]	SYM
fbem-27690	827	4	deming	deming	PROPN
fbem-27690	827	5	,	,	PUNCT
fbem-27690	827	6	w.	w.	PROPN
fbem-27690	827	7	e.	e.	PROPN
fbem-27690	827	8	(	(	PUNCT
fbem-27690	827	9	2003	2003	NUM
fbem-27690	827	10	)	)	PUNCT
fbem-27690	827	11	.	.	PUNCT
fbem-27690	828	1	deming	deme	VERB
fbem-27690	828	2	on	on	ADP
fbem-27690	828	3	quality	quality	NOUN
fbem-27690	828	4	management	management	NOUN
fbem-27690	828	5	(	(	PUNCT
fbem-27690	828	6	zhong	zhong	PROPN
fbem-27690	828	7	hanqing	hanqing	NOUN
fbem-27690	828	8	,	,	PUNCT
fbem-27690	828	9	trans	trans	PROPN
fbem-27690	828	10	.	.	PUNCT
fbem-27690	828	11	)	)	PUNCT
fbem-27690	828	12	.	.	PUNCT
fbem-27690	829	1	haikou	haikou	PROPN
fbem-27690	829	2	:	:	PUNCT
fbem-27690	830	1	hainan	hainan	PROPN
fbem-27690	830	2	publishing	publishing	PROPN
fbem-27690	830	3	house	house	PROPN
fbem-27690	830	4	.	.	PUNCT
fbem-27690	831	1	[	[	X
fbem-27690	831	2	65	65	NUM
fbem-27690	831	3	]	]	X
fbem-27690	831	4	wei	wei	PROPN
fbem-27690	831	5	,	,	PUNCT
fbem-27690	831	6	s.	s.	PROPN
fbem-27690	831	7	m.	m.	PROPN
fbem-27690	831	8	(	(	PUNCT
fbem-27690	831	9	2020	2020	NUM
fbem-27690	831	10	)	)	PUNCT
fbem-27690	831	11	.	.	PUNCT
fbem-27690	832	1	research	research	NOUN
fbem-27690	832	2	on	on	ADP
fbem-27690	832	3	the	the	DET
fbem-27690	832	4	evaluation	evaluation	NOUN
fbem-27690	832	5	of	of	ADP
fbem-27690	832	6	campus	campus	NOUN
fbem-27690	832	7	express	express	ADJ
fbem-27690	832	8	service	service	NOUN
fbem-27690	832	9	quality	quality	NOUN
fbem-27690	832	10	from	from	ADP
fbem-27690	832	11	a	a	DET
fbem-27690	832	12	low	low	ADJ
fbem-27690	832	13	-	-	PUNCT
fbem-27690	832	14	carbon	carbon	NOUN
fbem-27690	832	15	perspective	perspective	NOUN
fbem-27690	832	16	.	.	PUNCT
fbem-27690	833	1	logistics	logistic	NOUN
fbem-27690	833	2	engineering	engineering	NOUN
fbem-27690	833	3	and	and	CCONJ
fbem-27690	833	4	management	management	NOUN
fbem-27690	833	5	,	,	PUNCT
fbem-27690	833	6	42(6	42(6	NOUN
fbem-27690	833	7	)	)	PUNCT
fbem-27690	833	8	,	,	PUNCT
fbem-27690	833	9	63	63	NUM
fbem-27690	833	10	-	-	SYM
fbem-27690	833	11	65	65	NUM
fbem-27690	833	12	.	.	PUNCT
fbem-27690	834	1	[	[	X
fbem-27690	834	2	66	66	NUM
fbem-27690	834	3	]	]	PUNCT
fbem-27690	834	4	winkelhaus	winkelhaus	NOUN
fbem-27690	834	5	,	,	PUNCT
fbem-27690	834	6	s.	s.	PROPN
fbem-27690	834	7	,	,	PUNCT
fbem-27690	834	8	grosse	grosse	PROPN
fbem-27690	834	9	,	,	PUNCT
fbem-27690	834	10	e.	e.	PROPN
fbem-27690	834	11	h.	h.	PROPN
fbem-27690	834	12	,	,	PUNCT
fbem-27690	834	13	&	&	CCONJ
fbem-27690	834	14	glock	glock	PROPN
fbem-27690	834	15	,	,	PUNCT
fbem-27690	834	16	c.	c.	PROPN
fbem-27690	834	17	h.	h.	PROPN
fbem-27690	834	18	(	(	PUNCT
fbem-27690	834	19	2022	2022	NUM
fbem-27690	834	20	)	)	PUNCT
fbem-27690	834	21	.	.	PUNCT
fbem-27690	835	1	job	job	NOUN
fbem-27690	835	2	satisfaction	satisfaction	NOUN
fbem-27690	835	3	:	:	PUNCT
fbem-27690	835	4	an	an	DET
fbem-27690	835	5	explorative	explorative	ADJ
fbem-27690	835	6	study	study	NOUN
fbem-27690	835	7	on	on	ADP
fbem-27690	835	8	work	work	NOUN
fbem-27690	835	9	characteristics	characteristic	NOUN
fbem-27690	835	10	changes	change	NOUN
fbem-27690	835	11	of	of	ADP
fbem-27690	835	12	employees	employee	NOUN
fbem-27690	835	13	in	in	ADP
fbem-27690	835	14	intralogistics	intralogistic	NOUN
fbem-27690	835	15	4.0	4.0	NUM
fbem-27690	835	16	.	.	PUNCT
fbem-27690	835	17	journal	journal	PROPN
fbem-27690	835	18	of	of	ADP
fbem-27690	835	19	business	business	NOUN
fbem-27690	835	20	logistics	logistic	NOUN
fbem-27690	835	21	,	,	PUNCT
fbem-27690	835	22	43(3	43(3	NUM
fbem-27690	835	23	)	)	PUNCT
fbem-27690	835	24	,	,	PUNCT
fbem-27690	835	25	343	343	NUM
fbem-27690	835	26	-	-	SYM
fbem-27690	835	27	367	367	NUM
fbem-27690	835	28	.	.	PUNCT
fbem-27690	836	1	[	[	X
fbem-27690	836	2	67	67	NUM
fbem-27690	836	3	]	]	X
fbem-27690	836	4	xiang	xiang	PROPN
fbem-27690	836	5	,	,	PUNCT
fbem-27690	836	6	j.	j.	PROPN
fbem-27690	836	7	(	(	PUNCT
fbem-27690	836	8	2021	2021	NUM
fbem-27690	836	9	)	)	PUNCT
fbem-27690	836	10	.	.	PUNCT
fbem-27690	837	1	research	research	NOUN
fbem-27690	837	2	on	on	ADP
fbem-27690	837	3	the	the	DET
fbem-27690	837	4	influencing	influence	VERB
fbem-27690	837	5	factors	factor	NOUN
fbem-27690	837	6	of	of	ADP
fbem-27690	837	7	customer	customer	NOUN
fbem-27690	837	8	satisfaction	satisfaction	NOUN
fbem-27690	837	9	in	in	ADP
fbem-27690	837	10	fresh	fresh	ADJ
fbem-27690	837	11	food	food	NOUN
fbem-27690	837	12	supermarkets	supermarket	NOUN
fbem-27690	837	13	under	under	ADP
fbem-27690	837	14	new	new	ADJ
fbem-27690	837	15	retail	retail	ADJ
fbem-27690	837	16	mode	mode	NOUN
fbem-27690	837	17	.	.	PUNCT
fbem-27690	838	1	times	times	PROPN
fbem-27690	838	2	economy	economy	NOUN
fbem-27690	838	3	and	and	CCONJ
fbem-27690	838	4	trade	trade	NOUN
fbem-27690	838	5	,	,	PUNCT
fbem-27690	838	6	18(12	18(12	NUM
fbem-27690	838	7	)	)	PUNCT
fbem-27690	838	8	,	,	PUNCT
fbem-27690	838	9	14	14	NUM
fbem-27690	838	10	-	-	SYM
fbem-27690	838	11	21	21	NUM
fbem-27690	838	12	.	.	PUNCT
fbem-27690	839	1	[	[	X
fbem-27690	839	2	68	68	NUM
fbem-27690	839	3	]	]	X
fbem-27690	839	4	xing	xing	PROPN
fbem-27690	839	5	,	,	PUNCT
fbem-27690	839	6	d.	d.	PROPN
fbem-27690	839	7	,	,	PUNCT
fbem-27690	839	8	&	&	CCONJ
fbem-27690	839	9	qu	qu	PROPN
fbem-27690	839	10	,	,	PUNCT
fbem-27690	839	11	r.	r.	PROPN
fbem-27690	839	12	(	(	PUNCT
fbem-27690	839	13	2023	2023	NUM
fbem-27690	839	14	)	)	PUNCT
fbem-27690	839	15	.	.	PUNCT
fbem-27690	840	1	research	research	NOUN
fbem-27690	840	2	on	on	ADP
fbem-27690	840	3	customer	customer	NOUN
fbem-27690	840	4	satisfaction	satisfaction	NOUN
fbem-27690	840	5	evaluation	evaluation	NOUN
fbem-27690	840	6	of	of	ADP
fbem-27690	840	7	imported	import	VERB
fbem-27690	840	8	cross	cross	ADJ
fbem-27690	840	9	-	-	ADJ
fbem-27690	840	10	border	border	ADJ
fbem-27690	840	11	e	e	NOUN
fbem-27690	840	12	-	-	NOUN
fbem-27690	840	13	commerce	commerce	NOUN
fbem-27690	840	14	based	base	VERB
fbem-27690	840	15	on	on	ADP
fbem-27690	840	16	topic	topic	NOUN
fbem-27690	840	17	modeling	modeling	NOUN
fbem-27690	840	18	and	and	CCONJ
fbem-27690	840	19	sentiment	sentiment	NOUN
fbem-27690	840	20	analysis	analysis	NOUN
fbem-27690	840	21	.	.	PUNCT
fbem-27690	841	1	technology	technology	NOUN
fbem-27690	841	2	and	and	CCONJ
fbem-27690	841	3	industry	industry	NOUN
fbem-27690	841	4	,	,	PUNCT
fbem-27690	841	5	23(1	23(1	NUM
fbem-27690	841	6	)	)	PUNCT
fbem-27690	841	7	,	,	PUNCT
fbem-27690	841	8	58	58	NUM
fbem-27690	841	9	-	-	SYM
fbem-27690	841	10	65	65	NUM
fbem-27690	841	11	.	.	PUNCT
fbem-27690	842	1	[	[	X
fbem-27690	842	2	69	69	NUM
fbem-27690	842	3	]	]	X
fbem-27690	842	4	yan	yan	PROPN
fbem-27690	842	5	,	,	PUNCT
fbem-27690	842	6	h.	h.	PROPN
fbem-27690	842	7	(	(	PUNCT
fbem-27690	842	8	2021	2021	NUM
fbem-27690	842	9	)	)	PUNCT
fbem-27690	842	10	.	.	PUNCT
fbem-27690	843	1	research	research	NOUN
fbem-27690	843	2	and	and	CCONJ
fbem-27690	843	3	countermeasures	countermeasure	NOUN
fbem-27690	843	4	for	for	ADP
fbem-27690	843	5	service	service	NOUN
fbem-27690	843	6	quality	quality	NOUN
fbem-27690	843	7	improvement	improvement	NOUN
fbem-27690	843	8	in	in	ADP
fbem-27690	843	9	china	china	PROPN
fbem-27690	843	10	’s	’s	PART
fbem-27690	843	11	express	express	ADJ
fbem-27690	843	12	industry	industry	NOUN
fbem-27690	843	13	.	.	PUNCT
fbem-27690	844	1	commercial	commercial	ADJ
fbem-27690	844	2	exhibition	exhibition	NOUN
fbem-27690	844	3	economy	economy	NOUN
fbem-27690	844	4	,	,	PUNCT
fbem-27690	844	5	(	(	PUNCT
fbem-27690	844	6	7	7	NUM
fbem-27690	844	7	)	)	PUNCT
fbem-27690	844	8	,	,	PUNCT
fbem-27690	844	9	85	85	NUM
fbem-27690	844	10	-	-	SYM
fbem-27690	844	11	87	87	NUM
fbem-27690	844	12	.	.	PUNCT
fbem-27690	845	1	[	[	X
fbem-27690	845	2	70	70	NUM
fbem-27690	845	3	]	]	X
fbem-27690	845	4	yang	yang	PROPN
fbem-27690	845	5	,	,	PUNCT
fbem-27690	845	6	q.	q.	PROPN
fbem-27690	845	7	,	,	PUNCT
fbem-27690	845	8	wang	wang	PROPN
fbem-27690	845	9	,	,	PUNCT
fbem-27690	845	10	z.	z.	PROPN
fbem-27690	845	11	s.	s.	PROPN
fbem-27690	845	12	,	,	PUNCT
fbem-27690	845	13	feng	feng	PROPN
fbem-27690	845	14	,	,	PUNCT
fbem-27690	845	15	k.	k.	PROPN
fbem-27690	845	16	,	,	PUNCT
fbem-27690	845	17	&	&	CCONJ
fbem-27690	845	18	tang	tang	PROPN
fbem-27690	845	19	,	,	PUNCT
fbem-27690	845	20	q.	q.	PROPN
fbem-27690	845	21	y.	y.	PROPN
fbem-27690	845	22	(	(	PUNCT
fbem-27690	845	23	2024	2024	NUM
fbem-27690	845	24	)	)	PUNCT
fbem-27690	845	25	.	.	PUNCT
fbem-27690	846	1	investigating	investigate	VERB
fbem-27690	846	2	the	the	DET
fbem-27690	846	3	crucial	crucial	ADJ
fbem-27690	846	4	role	role	NOUN
fbem-27690	846	5	of	of	ADP
fbem-27690	846	6	logistics	logistic	NOUN
fbem-27690	846	7	service	service	NOUN
fbem-27690	846	8	quality	quality	NOUN
fbem-27690	846	9	in	in	ADP
fbem-27690	846	10	customer	customer	NOUN
fbem-27690	846	11	satisfaction	satisfaction	NOUN
fbem-27690	846	12	for	for	ADP
fbem-27690	846	13	fresh	fresh	ADJ
fbem-27690	846	14	e	e	NOUN
fbem-27690	846	15	-	-	NOUN
fbem-27690	846	16	commerce	commerce	NOUN
fbem-27690	846	17	:	:	PUNCT
fbem-27690	846	18	a	a	DET
fbem-27690	846	19	mutually	mutually	ADV
fbem-27690	846	20	validating	validate	VERB
fbem-27690	846	21	method	method	NOUN
fbem-27690	846	22	based	base	VERB
fbem-27690	846	23	on	on	ADP
fbem-27690	846	24	servqual	servqual	ADJ
fbem-27690	846	25	and	and	CCONJ
fbem-27690	846	26	service	service	NOUN
fbem-27690	846	27	encounter	encounter	NOUN
fbem-27690	846	28	theory	theory	NOUN
fbem-27690	846	29	.	.	PUNCT
fbem-27690	847	1	journal	journal	NOUN
fbem-27690	847	2	of	of	ADP
fbem-27690	847	3	retailing	retailing	NOUN
fbem-27690	847	4	and	and	CCONJ
fbem-27690	847	5	consumer	consumer	NOUN
fbem-27690	847	6	services	service	NOUN
fbem-27690	847	7	,	,	PUNCT
fbem-27690	847	8	81	81	NUM
fbem-27690	847	9	,	,	PUNCT
fbem-27690	847	10	103940	103940	NUM
fbem-27690	847	11	.	.	PUNCT
fbem-27690	848	1	[	[	X
fbem-27690	848	2	71	71	NUM
fbem-27690	848	3	]	]	SYM
fbem-27690	848	4	yang	yang	PROPN
fbem-27690	848	5	,	,	PUNCT
fbem-27690	848	6	y.	y.	PROPN
fbem-27690	848	7	(	(	PUNCT
fbem-27690	848	8	2023	2023	NUM
fbem-27690	848	9	)	)	PUNCT
fbem-27690	848	10	.	.	PUNCT
fbem-27690	849	1	crowdsourcing	crowdsource	VERB
fbem-27690	849	2	logistics	logistic	NOUN
fbem-27690	849	3	service	service	NOUN
fbem-27690	849	4	quality	quality	NOUN
fbem-27690	849	5	evaluation	evaluation	NOUN
fbem-27690	849	6	based	base	VERB
fbem-27690	849	7	on	on	ADP
fbem-27690	849	8	customer	customer	NOUN
fbem-27690	849	9	satisfaction	satisfaction	NOUN
fbem-27690	849	10	.	.	PUNCT
fbem-27690	850	1	dalian	dalian	PROPN
fbem-27690	850	2	jiaotong	jiaotong	PROPN
fbem-27690	850	3	university	university	PROPN
fbem-27690	850	4	.	.	PUNCT
fbem-27690	851	1	[	[	X
fbem-27690	851	2	72	72	NUM
fbem-27690	851	3	]	]	X
fbem-27690	851	4	yao	yao	NOUN
fbem-27690	851	5	,	,	PUNCT
fbem-27690	851	6	t.	t.	PROPN
fbem-27690	851	7	,	,	PUNCT
fbem-27690	851	8	&	&	CCONJ
fbem-27690	851	9	praewwanit	praewwanit	NOUN
fbem-27690	851	10	,	,	PUNCT
fbem-27690	851	11	t.	t.	PROPN
fbem-27690	851	12	(	(	PUNCT
fbem-27690	851	13	2021	2021	NUM
fbem-27690	851	14	)	)	PUNCT
fbem-27690	851	15	.	.	PUNCT
fbem-27690	852	1	customers	customer	NOUN
fbem-27690	852	2	'	'	PART
fbem-27690	852	3	intention	intention	NOUN
fbem-27690	852	4	to	to	PART
fbem-27690	852	5	adopt	adopt	VERB
fbem-27690	852	6	smart	smart	ADJ
fbem-27690	852	7	lockers	locker	NOUN
fbem-27690	852	8	in	in	ADP
fbem-27690	852	9	last	last	ADJ
fbem-27690	852	10	-	-	PUNCT
fbem-27690	852	11	mile	mile	NOUN
fbem-27690	852	12	delivery	delivery	NOUN
fbem-27690	852	13	service	service	NOUN
fbem-27690	852	14	:	:	PUNCT
fbem-27690	852	15	a	a	DET
fbem-27690	852	16	multitheory	multitheory	ADJ
fbem-27690	852	17	perspective	perspective	NOUN
fbem-27690	852	18	.	.	PUNCT
fbem-27690	853	1	journal	journal	NOUN
fbem-27690	853	2	of	of	ADP
fbem-27690	853	3	retailing	retailing	NOUN
fbem-27690	853	4	and	and	CCONJ
fbem-27690	853	5	consumer	consumer	NOUN
fbem-27690	853	6	services	service	NOUN
fbem-27690	853	7	,	,	PUNCT
fbem-27690	853	8	61	61	NUM
fbem-27690	853	9	,	,	PUNCT
fbem-27690	853	10	256	256	NUM
fbem-27690	853	11	-	-	SYM
fbem-27690	853	12	265	265	NUM
fbem-27690	853	13	.	.	PUNCT
fbem-27690	854	1	[	[	X
fbem-27690	854	2	73	73	NUM
fbem-27690	854	3	]	]	SYM
fbem-27690	854	4	yi	yi	PROPN
fbem-27690	854	5	,	,	PUNCT
fbem-27690	854	6	y.	y.	PROPN
fbem-27690	854	7	,	,	PUNCT
fbem-27690	854	8	&	&	CCONJ
fbem-27690	854	9	shi	shi	PROPN
fbem-27690	854	10	,	,	PUNCT
fbem-27690	854	11	y.	y.	PROPN
fbem-27690	854	12	(	(	PUNCT
fbem-27690	854	13	2022	2022	NUM
fbem-27690	854	14	)	)	PUNCT
fbem-27690	854	15	.	.	PUNCT
fbem-27690	855	1	research	research	NOUN
fbem-27690	855	2	on	on	ADP
fbem-27690	855	3	the	the	DET
fbem-27690	855	4	improvement	improvement	NOUN
fbem-27690	855	5	of	of	ADP
fbem-27690	855	6	fresh	fresh	ADJ
fbem-27690	855	7	e	e	NOUN
fbem-27690	855	8	-	-	NOUN
fbem-27690	855	9	commerce	commerce	NOUN
fbem-27690	855	10	logistics	logistic	NOUN
fbem-27690	855	11	service	service	NOUN
fbem-27690	855	12	quality	quality	NOUN
fbem-27690	855	13	under	under	ADP
fbem-27690	855	14	normalized	normalize	VERB
fbem-27690	855	15	pandemic	pandemic	ADJ
fbem-27690	855	16	conditions	condition	NOUN
fbem-27690	855	17	.	.	PUNCT
fbem-27690	856	1	journal	journal	PROPN
fbem-27690	856	2	of	of	ADP
fbem-27690	856	3	jiangxi	jiangxi	PROPN
fbem-27690	856	4	university	university	PROPN
fbem-27690	856	5	of	of	ADP
fbem-27690	856	6	finance	finance	NOUN
fbem-27690	856	7	and	and	CCONJ
fbem-27690	856	8	economics	economic	NOUN
fbem-27690	856	9	,	,	PUNCT
fbem-27690	856	10	(	(	PUNCT
fbem-27690	856	11	1	1	NUM
fbem-27690	856	12	)	)	PUNCT
fbem-27690	856	13	,	,	PUNCT
fbem-27690	856	14	65	65	NUM
fbem-27690	856	15	-	-	SYM
fbem-27690	856	16	75	75	NUM
fbem-27690	856	17	.	.	PUNCT
fbem-27690	857	1	[	[	X
fbem-27690	857	2	74	74	NUM
fbem-27690	857	3	]	]	X
fbem-27690	857	4	zeithaml	zeithaml	PROPN
fbem-27690	857	5	,	,	PUNCT
fbem-27690	857	6	v.	v.	PROPN
fbem-27690	857	7	a.	a.	PROPN
fbem-27690	857	8	,	,	PUNCT
fbem-27690	857	9	berry	berry	VERB
fbem-27690	857	10	,	,	PUNCT
fbem-27690	857	11	l.	l.	PROPN
fbem-27690	857	12	l.	l.	PROPN
fbem-27690	857	13	,	,	PUNCT
fbem-27690	857	14	&	&	CCONJ
fbem-27690	857	15	parasuraman	parasuraman	PROPN
fbem-27690	857	16	,	,	PUNCT
fbem-27690	857	17	a.	a.	NOUN
fbem-27690	857	18	(	(	PUNCT
fbem-27690	857	19	1996	1996	NUM
fbem-27690	857	20	)	)	PUNCT
fbem-27690	857	21	.	.	PUNCT
fbem-27690	858	1	the	the	DET
fbem-27690	858	2	behavioral	behavioral	ADJ
fbem-27690	858	3	consequences	consequence	NOUN
fbem-27690	858	4	of	of	ADP
fbem-27690	858	5	service	service	NOUN
fbem-27690	858	6	quality	quality	NOUN
fbem-27690	858	7	.	.	PUNCT
fbem-27690	859	1	journal	journal	NOUN
fbem-27690	859	2	of	of	ADP
fbem-27690	859	3	marketing	marketing	NOUN
fbem-27690	859	4	,	,	PUNCT
fbem-27690	859	5	60(2	60(2	NUM
fbem-27690	859	6	)	)	PUNCT
fbem-27690	859	7	,	,	PUNCT
fbem-27690	859	8	31	31	NUM
fbem-27690	859	9	-	-	SYM
fbem-27690	859	10	46	46	NUM
fbem-27690	859	11	.	.	PUNCT
fbem-27690	860	1	[	[	X
fbem-27690	860	2	75	75	NUM
fbem-27690	860	3	]	]	X
fbem-27690	860	4	zhang	zhang	PROPN
fbem-27690	860	5	,	,	PUNCT
fbem-27690	860	6	m.	m.	NOUN
fbem-27690	860	7	(	(	PUNCT
fbem-27690	860	8	2023	2023	NUM
fbem-27690	860	9	)	)	PUNCT
fbem-27690	860	10	.	.	PUNCT
fbem-27690	861	1	research	research	NOUN
fbem-27690	861	2	on	on	ADP
fbem-27690	861	3	service	service	NOUN
fbem-27690	861	4	quality	quality	NOUN
fbem-27690	861	5	evaluation	evaluation	NOUN
fbem-27690	861	6	of	of	ADP
fbem-27690	861	7	deppon	deppon	PROPN
fbem-27690	861	8	express	express	ADJ
fbem-27690	861	9	based	base	VERB
fbem-27690	861	10	on	on	ADP
fbem-27690	861	11	servperf	servperf	NOUN
fbem-27690	861	12	model	model	NOUN
fbem-27690	861	13	.	.	PUNCT
fbem-27690	862	1	north	north	PROPN
fbem-27690	862	2	university	university	PROPN
fbem-27690	862	3	of	of	ADP
fbem-27690	862	4	china	china	PROPN
fbem-27690	862	5	.	.	PUNCT
fbem-27690	863	1	[	[	X
fbem-27690	863	2	76	76	NUM
fbem-27690	863	3	]	]	X
fbem-27690	863	4	zhou	zhou	PROPN
fbem-27690	863	5	,	,	PUNCT
fbem-27690	863	6	z.	z.	PROPN
fbem-27690	863	7	(	(	PUNCT
fbem-27690	863	8	2012	2012	NUM
fbem-27690	863	9	)	)	PUNCT
fbem-27690	863	10	.	.	PUNCT
fbem-27690	864	1	research	research	NOUN
fbem-27690	864	2	on	on	ADP
fbem-27690	864	3	service	service	NOUN
fbem-27690	864	4	quality	quality	NOUN
fbem-27690	864	5	evaluation	evaluation	NOUN
fbem-27690	864	6	of	of	ADP
fbem-27690	864	7	logistics	logistic	NOUN
fbem-27690	864	8	enterprises	enterprise	NOUN
fbem-27690	864	9	based	base	VERB
fbem-27690	864	10	on	on	ADP
fbem-27690	864	11	servqual	servqual	ADJ
fbem-27690	864	12	and	and	CCONJ
fbem-27690	864	13	lsq	lsq	NOUN
fbem-27690	864	14	models	model	NOUN
fbem-27690	864	15	.	.	PUNCT
fbem-27690	865	1	science	science	NOUN
fbem-27690	865	2	and	and	CCONJ
fbem-27690	865	3	technology	technology	NOUN
fbem-27690	865	4	management	management	NOUN
fbem-27690	865	5	research	research	NOUN
fbem-27690	865	6	,	,	PUNCT
fbem-27690	865	7	06	06	NUM
fbem-27690	865	8	.	.	PUNCT
fbem-27690	866	1	[	[	X
fbem-27690	866	2	77	77	NUM
fbem-27690	866	3	]	]	X
fbem-27690	866	4	zhou	zhou	PROPN
fbem-27690	866	5	,	,	PUNCT
fbem-27690	866	6	z.	z.	PROPN
fbem-27690	866	7	(	(	PUNCT
fbem-27690	866	8	2012	2012	NUM
fbem-27690	866	9	)	)	PUNCT
fbem-27690	866	10	.	.	PUNCT
fbem-27690	867	1	construction	construction	NOUN
fbem-27690	867	2	of	of	ADP
fbem-27690	867	3	service	service	NOUN
fbem-27690	867	4	quality	quality	NOUN
fbem-27690	867	5	measurement	measurement	NOUN
fbem-27690	867	6	scale	scale	NOUN
fbem-27690	867	7	for	for	ADP
fbem-27690	867	8	logistics	logistic	NOUN
fbem-27690	867	9	enterprises	enterprise	NOUN
fbem-27690	867	10	and	and	CCONJ
fbem-27690	867	11	empirical	empirical	ADJ
fbem-27690	867	12	research	research	NOUN
fbem-27690	867	13	.	.	PUNCT
fbem-27690	868	1	technical	technical	ADJ
fbem-27690	868	2	economy	economy	NOUN
fbem-27690	868	3	and	and	CCONJ
fbem-27690	868	4	management	management	NOUN
fbem-27690	868	5	research	research	NOUN
fbem-27690	868	6	,	,	PUNCT
fbem-27690	868	7	07	07	NUM
fbem-27690	868	8	.	.	PUNCT
fbem-27690	869	1	[	[	X
fbem-27690	869	2	78	78	NUM
fbem-27690	869	3	]	]	X
fbem-27690	869	4	zhou	zhou	PROPN
fbem-27690	869	5	,	,	PUNCT
fbem-27690	869	6	z.	z.	PROPN
fbem-27690	869	7	(	(	PUNCT
fbem-27690	869	8	2010	2010	NUM
fbem-27690	869	9	)	)	PUNCT
fbem-27690	869	10	.	.	PUNCT
fbem-27690	870	1	research	research	NOUN
fbem-27690	870	2	on	on	ADP
fbem-27690	870	3	service	service	NOUN
fbem-27690	870	4	quality	quality	NOUN
fbem-27690	870	5	evaluation	evaluation	NOUN
fbem-27690	870	6	system	system	NOUN
fbem-27690	870	7	of	of	ADP
fbem-27690	870	8	graduate	graduate	ADJ
fbem-27690	870	9	education	education	NOUN
fbem-27690	870	10	based	base	VERB
fbem-27690	870	11	on	on	ADP
fbem-27690	870	12	servqual	servqual	ADJ
fbem-27690	870	13	model	model	PROPN
fbem-27690	870	14	.	.	PUNCT
fbem-27690	870	15	degree	degree	NOUN
fbem-27690	870	16	and	and	CCONJ
fbem-27690	870	17	graduate	graduate	NOUN
fbem-27690	870	18	education	education	NOUN
fbem-27690	870	19	,	,	PUNCT
fbem-27690	870	20	12	12	NUM
fbem-27690	870	21	.	.	PUNCT