id	sid	tid	token	lemma	pos
fbem-31070	1	1	frontiers	frontier	NOUN
fbem-31070	1	2	in	in	ADP
fbem-31070	1	3	business	business	NOUN
fbem-31070	1	4	,	,	PUNCT
fbem-31070	1	5	economics	economic	NOUN
fbem-31070	1	6	and	and	CCONJ
fbem-31070	1	7	management	management	NOUN
fbem-31070	1	8	issn	issn	PROPN
fbem-31070	1	9	:	:	PUNCT
fbem-31070	1	10	2766	2766	NUM
fbem-31070	1	11	-	-	PUNCT
fbem-31070	1	12	824x	824x	NUM
fbem-31070	1	13	|	|	ADJ
fbem-31070	1	14	vol	vol	NOUN
fbem-31070	1	15	.	.	PROPN
fbem-31070	2	1	19	19	NUM
fbem-31070	2	2	,	,	PUNCT
fbem-31070	2	3	no	no	INTJ
fbem-31070	2	4	.	.	NOUN
fbem-31070	2	5	3	3	NUM
fbem-31070	2	6	,	,	PUNCT
fbem-31070	2	7	2025	2025	NUM
fbem-31070	2	8	25	25	NUM
fbem-31070	2	9	a	a	DET
fbem-31070	2	10	study	study	NOUN
fbem-31070	2	11	on	on	ADP
fbem-31070	2	12	customer	customer	NOUN
fbem-31070	2	13	perceived	perceive	VERB
fbem-31070	2	14	service	service	NOUN
fbem-31070	2	15	quality	quality	NOUN
fbem-31070	2	16	of	of	ADP
fbem-31070	2	17	ecommerce	ecommerce	NOUN
fbem-31070	2	18	enterprises	enterprise	NOUN
fbem-31070	2	19	in	in	ADP
fbem-31070	2	20	china	china	PROPN
fbem-31070	2	21	xiangzhi	xiangzhi	PROPN
fbem-31070	3	1	zeng	zeng	PROPN
fbem-31070	3	2	*	*	PROPN
fbem-31070	3	3	,	,	PUNCT
fbem-31070	3	4	candido	candido	PROPN
fbem-31070	3	5	perez	perez	PROPN
fbem-31070	3	6	baguio	baguio	PROPN
fbem-31070	3	7	university	university	PROPN
fbem-31070	3	8	,	,	PUNCT
fbem-31070	3	9	department	department	NOUN
fbem-31070	3	10	of	of	ADP
fbem-31070	3	11	graduate	graduate	PROPN
fbem-31070	3	12	school	school	NOUN
fbem-31070	3	13	,	,	PUNCT
fbem-31070	3	14	baguio	baguio	PROPN
fbem-31070	3	15	city	city	PROPN
fbem-31070	3	16	,	,	PUNCT
fbem-31070	3	17	philippines	philippine	NOUN
fbem-31070	3	18	*	*	PUNCT
fbem-31070	3	19	corresponding	correspond	VERB
fbem-31070	3	20	author	author	NOUN
fbem-31070	3	21	:	:	PUNCT
fbem-31070	3	22	xiangzhi	xiangzhi	PROPN
fbem-31070	3	23	zeng	zeng	PROPN
fbem-31070	3	24	(	(	PUNCT
fbem-31070	3	25	email	email	NOUN
fbem-31070	3	26	:	:	PUNCT
fbem-31070	3	27	412862520@qq.com	412862520@qq.com	NUM
fbem-31070	3	28	)	)	PUNCT
fbem-31070	3	29	abstract	abstract	NOUN
fbem-31070	3	30	:	:	PUNCT
fbem-31070	3	31	the	the	DET
fbem-31070	3	32	customer	customer	NOUN
fbem-31070	3	33	's	's	PART
fbem-31070	3	34	perceived	perceive	VERB
fbem-31070	3	35	service	service	NOUN
fbem-31070	3	36	quality	quality	NOUN
fbem-31070	3	37	determines	determine	VERB
fbem-31070	3	38	the	the	DET
fbem-31070	3	39	survival	survival	NOUN
fbem-31070	3	40	and	and	CCONJ
fbem-31070	3	41	development	development	NOUN
fbem-31070	3	42	of	of	ADP
fbem-31070	3	43	e	e	NOUN
fbem-31070	3	44	-	-	NOUN
fbem-31070	3	45	commerce	commerce	NOUN
fbem-31070	3	46	enterprises	enterprise	NOUN
fbem-31070	3	47	.	.	PUNCT
fbem-31070	4	1	in	in	ADP
fbem-31070	4	2	the	the	DET
fbem-31070	4	3	fiercely	fiercely	ADV
fbem-31070	4	4	competitive	competitive	ADJ
fbem-31070	4	5	e	e	ADJ
fbem-31070	4	6	-	-	ADJ
fbem-31070	4	7	commerce	commerce	NOUN
fbem-31070	4	8	field	field	NOUN
fbem-31070	4	9	,	,	PUNCT
fbem-31070	4	10	e	e	NOUN
fbem-31070	4	11	-	-	NOUN
fbem-31070	4	12	commerce	commerce	NOUN
fbem-31070	4	13	enterprises	enterprise	NOUN
fbem-31070	4	14	need	need	VERB
fbem-31070	4	15	to	to	PART
fbem-31070	4	16	continuously	continuously	ADV
fbem-31070	4	17	improve	improve	VERB
fbem-31070	4	18	their	their	PRON
fbem-31070	4	19	customer	customer	NOUN
fbem-31070	4	20	service	service	NOUN
fbem-31070	4	21	management	management	NOUN
fbem-31070	4	22	level	level	NOUN
fbem-31070	4	23	,	,	PUNCT
fbem-31070	4	24	and	and	CCONJ
fbem-31070	4	25	the	the	DET
fbem-31070	4	26	application	application	NOUN
fbem-31070	4	27	of	of	ADP
fbem-31070	4	28	big	big	ADJ
fbem-31070	4	29	data	datum	NOUN
fbem-31070	4	30	can	can	AUX
fbem-31070	4	31	optimize	optimize	VERB
fbem-31070	4	32	the	the	DET
fbem-31070	4	33	customer	customer	NOUN
fbem-31070	4	34	service	service	NOUN
fbem-31070	4	35	management	management	NOUN
fbem-31070	4	36	of	of	ADP
fbem-31070	4	37	e	e	PROPN
fbem-31070	4	38	-	-	NOUN
fbem-31070	4	39	commerce	commerce	NOUN
fbem-31070	4	40	enterprises	enterprise	NOUN
fbem-31070	4	41	.	.	PUNCT
fbem-31070	5	1	the	the	DET
fbem-31070	5	2	customer	customer	NOUN
fbem-31070	5	3	's	's	PART
fbem-31070	5	4	perceived	perceive	VERB
fbem-31070	5	5	service	service	NOUN
fbem-31070	5	6	quality	quality	NOUN
fbem-31070	5	7	determines	determine	VERB
fbem-31070	5	8	the	the	DET
fbem-31070	5	9	survival	survival	NOUN
fbem-31070	5	10	and	and	CCONJ
fbem-31070	5	11	development	development	NOUN
fbem-31070	5	12	of	of	ADP
fbem-31070	5	13	e	e	NOUN
fbem-31070	5	14	-	-	NOUN
fbem-31070	5	15	commerce	commerce	NOUN
fbem-31070	5	16	enterprises	enterprise	NOUN
fbem-31070	5	17	.	.	PUNCT
fbem-31070	6	1	in	in	ADP
fbem-31070	6	2	the	the	DET
fbem-31070	6	3	fiercely	fiercely	ADV
fbem-31070	6	4	competitive	competitive	ADJ
fbem-31070	6	5	e	e	ADJ
fbem-31070	6	6	-	-	ADJ
fbem-31070	6	7	commerce	commerce	NOUN
fbem-31070	6	8	field	field	NOUN
fbem-31070	6	9	,	,	PUNCT
fbem-31070	6	10	e	e	NOUN
fbem-31070	6	11	-	-	NOUN
fbem-31070	6	12	commerce	commerce	NOUN
fbem-31070	6	13	enterprises	enterprise	NOUN
fbem-31070	6	14	need	need	VERB
fbem-31070	6	15	to	to	PART
fbem-31070	6	16	continuously	continuously	ADV
fbem-31070	6	17	improve	improve	VERB
fbem-31070	6	18	their	their	PRON
fbem-31070	6	19	customer	customer	NOUN
fbem-31070	6	20	service	service	NOUN
fbem-31070	6	21	management	management	NOUN
fbem-31070	6	22	level	level	NOUN
fbem-31070	6	23	,	,	PUNCT
fbem-31070	6	24	and	and	CCONJ
fbem-31070	6	25	the	the	DET
fbem-31070	6	26	application	application	NOUN
fbem-31070	6	27	of	of	ADP
fbem-31070	6	28	big	big	ADJ
fbem-31070	6	29	data	datum	NOUN
fbem-31070	6	30	can	can	AUX
fbem-31070	6	31	optimize	optimize	VERB
fbem-31070	6	32	the	the	DET
fbem-31070	6	33	customer	customer	NOUN
fbem-31070	6	34	service	service	NOUN
fbem-31070	6	35	management	management	NOUN
fbem-31070	6	36	of	of	ADP
fbem-31070	6	37	e	e	PROPN
fbem-31070	6	38	-	-	NOUN
fbem-31070	6	39	commerce	commerce	NOUN
fbem-31070	6	40	enterprises	enterprise	NOUN
fbem-31070	6	41	.	.	PUNCT
fbem-31070	7	1	this	this	DET
fbem-31070	7	2	paperthe	paperthe	ADJ
fbem-31070	7	3	customer	customer	NOUN
fbem-31070	7	4	's	's	PART
fbem-31070	7	5	perceived	perceive	VERB
fbem-31070	7	6	service	service	NOUN
fbem-31070	7	7	quality	quality	NOUN
fbem-31070	7	8	plays	play	VERB
fbem-31070	7	9	a	a	DET
fbem-31070	7	10	decisive	decisive	ADJ
fbem-31070	7	11	role	role	NOUN
fbem-31070	7	12	in	in	ADP
fbem-31070	7	13	the	the	DET
fbem-31070	7	14	survival	survival	NOUN
fbem-31070	7	15	and	and	CCONJ
fbem-31070	7	16	development	development	NOUN
fbem-31070	7	17	of	of	ADP
fbem-31070	7	18	e	e	NOUN
fbem-31070	7	19	-	-	NOUN
fbem-31070	7	20	commerce	commerce	NOUN
fbem-31070	7	21	enterprises	enterprise	NOUN
fbem-31070	7	22	.	.	PUNCT
fbem-31070	8	1	in	in	ADP
fbem-31070	8	2	the	the	DET
fbem-31070	8	3	fiercely	fiercely	ADV
fbem-31070	8	4	competitive	competitive	ADJ
fbem-31070	8	5	e	e	ADJ
fbem-31070	8	6	-	-	ADJ
fbem-31070	8	7	commerce	commerce	NOUN
fbem-31070	8	8	market	market	NOUN
fbem-31070	8	9	environment	environment	NOUN
fbem-31070	8	10	,	,	PUNCT
fbem-31070	8	11	improving	improve	VERB
fbem-31070	8	12	the	the	DET
fbem-31070	8	13	customer	customer	NOUN
fbem-31070	8	14	service	service	NOUN
fbem-31070	8	15	management	management	NOUN
fbem-31070	8	16	level	level	NOUN
fbem-31070	8	17	is	be	AUX
fbem-31070	8	18	a	a	DET
fbem-31070	8	19	key	key	ADJ
fbem-31070	8	20	task	task	NOUN
fbem-31070	8	21	for	for	ADP
fbem-31070	8	22	ecommerce	ecommerce	NOUN
fbem-31070	8	23	enterprises	enterprise	NOUN
fbem-31070	8	24	.	.	PUNCT
fbem-31070	9	1	research	research	NOUN
fbem-31070	9	2	on	on	ADP
fbem-31070	9	3	customer	customer	NOUN
fbem-31070	9	4	perceived	perceive	VERB
fbem-31070	9	5	service	service	NOUN
fbem-31070	9	6	quality	quality	NOUN
fbem-31070	9	7	is	be	AUX
fbem-31070	9	8	helpful	helpful	ADJ
fbem-31070	9	9	to	to	PART
fbem-31070	9	10	make	make	VERB
fbem-31070	9	11	a	a	DET
fbem-31070	9	12	scientific	scientific	ADJ
fbem-31070	9	13	and	and	CCONJ
fbem-31070	9	14	objective	objective	ADJ
fbem-31070	9	15	judgment	judgment	NOUN
fbem-31070	9	16	on	on	ADP
fbem-31070	9	17	the	the	DET
fbem-31070	9	18	service	service	NOUN
fbem-31070	9	19	quality	quality	NOUN
fbem-31070	9	20	of	of	ADP
fbem-31070	9	21	e	e	NOUN
fbem-31070	9	22	-	-	NOUN
fbem-31070	9	23	commerce	commerce	NOUN
fbem-31070	9	24	enterprises	enterprise	NOUN
fbem-31070	9	25	,	,	PUNCT
fbem-31070	9	26	which	which	PRON
fbem-31070	9	27	has	have	VERB
fbem-31070	9	28	practical	practical	ADJ
fbem-31070	9	29	significance	significance	NOUN
fbem-31070	9	30	for	for	ADP
fbem-31070	9	31	the	the	DET
fbem-31070	9	32	development	development	NOUN
fbem-31070	9	33	of	of	ADP
fbem-31070	9	34	enterprises	enterprise	NOUN
fbem-31070	9	35	and	and	CCONJ
fbem-31070	9	36	can	can	AUX
fbem-31070	9	37	provide	provide	VERB
fbem-31070	9	38	reference	reference	NOUN
fbem-31070	9	39	and	and	CCONJ
fbem-31070	9	40	guidance	guidance	NOUN
fbem-31070	9	41	for	for	ADP
fbem-31070	9	42	the	the	DET
fbem-31070	9	43	development	development	NOUN
fbem-31070	9	44	of	of	ADP
fbem-31070	9	45	e	e	PROPN
fbem-31070	9	46	-	-	NOUN
fbem-31070	9	47	commerce	commerce	NOUN
fbem-31070	9	48	enterprises	enterprise	NOUN
fbem-31070	9	49	.	.	PUNCT
fbem-31070	10	1	keywords	keyword	NOUN
fbem-31070	10	2	:	:	PUNCT
fbem-31070	10	3	e	e	X
fbem-31070	10	4	-	-	NOUN
fbem-31070	10	5	commerce	commerce	NOUN
fbem-31070	10	6	;	;	PUNCT
fbem-31070	10	7	customers	customer	NOUN
fbem-31070	10	8	’	'	PUNCT
fbem-31070	10	9	perceived	perceive	VERB
fbem-31070	10	10	service	service	NOUN
fbem-31070	10	11	quality	quality	NOUN
fbem-31070	10	12	;	;	PUNCT
fbem-31070	10	13	big	big	ADJ
fbem-31070	10	14	data	datum	NOUN
fbem-31070	10	15	;	;	PUNCT
fbem-31070	10	16	market	market	NOUN
fbem-31070	10	17	environment	environment	NOUN
fbem-31070	10	18	;	;	PUNCT
fbem-31070	10	19	enterprise	enterprise	NOUN
fbem-31070	10	20	development	development	NOUN
fbem-31070	10	21	.	.	PUNCT
fbem-31070	11	1	1	1	X
fbem-31070	11	2	.	.	X
fbem-31070	11	3	introduction	introduction	NOUN
fbem-31070	11	4	in	in	ADP
fbem-31070	11	5	order	order	NOUN
fbem-31070	11	6	to	to	PART
fbem-31070	11	7	make	make	VERB
fbem-31070	11	8	the	the	DET
fbem-31070	11	9	research	research	NOUN
fbem-31070	11	10	more	more	ADV
fbem-31070	11	11	specific	specific	ADJ
fbem-31070	11	12	and	and	CCONJ
fbem-31070	11	13	in	in	ADP
fbem-31070	11	14	-	-	PUNCT
fbem-31070	11	15	depth	depth	NOUN
fbem-31070	11	16	,	,	PUNCT
fbem-31070	11	17	this	this	DET
fbem-31070	11	18	paper	paper	NOUN
fbem-31070	11	19	selects	select	VERB
fbem-31070	11	20	the	the	DET
fbem-31070	11	21	customer	customer	NOUN
fbem-31070	11	22	-	-	PUNCT
fbem-31070	11	23	perceived	perceive	VERB
fbem-31070	11	24	service	service	NOUN
fbem-31070	11	25	management	management	NOUN
fbem-31070	11	26	of	of	ADP
fbem-31070	11	27	e	e	PROPN
fbem-31070	11	28	-	-	NOUN
fbem-31070	11	29	commerce	commerce	NOUN
fbem-31070	11	30	enterprises	enterprise	NOUN
fbem-31070	11	31	as	as	ADP
fbem-31070	11	32	the	the	DET
fbem-31070	11	33	research	research	NOUN
fbem-31070	11	34	object	object	NOUN
fbem-31070	11	35	.	.	PUNCT
fbem-31070	12	1	influenced	influence	VERB
fbem-31070	12	2	by	by	ADP
fbem-31070	12	3	the	the	DET
fbem-31070	12	4	ubiquity	ubiquity	NOUN
fbem-31070	12	5	of	of	ADP
fbem-31070	12	6	big	big	ADJ
fbem-31070	12	7	data	datum	NOUN
fbem-31070	12	8	,	,	PUNCT
fbem-31070	12	9	e	e	NOUN
fbem-31070	12	10	-	-	NOUN
fbem-31070	12	11	commerce	commerce	NOUN
fbem-31070	12	12	enterprises	enterprise	NOUN
fbem-31070	12	13	have	have	AUX
fbem-31070	12	14	embarked	embark	VERB
fbem-31070	12	15	on	on	ADP
fbem-31070	12	16	the	the	DET
fbem-31070	12	17	path	path	NOUN
fbem-31070	12	18	of	of	ADP
fbem-31070	12	19	data	data	NOUN
fbem-31070	12	20	-	-	PUNCT
fbem-31070	12	21	based	base	VERB
fbem-31070	12	22	development	development	NOUN
fbem-31070	12	23	.	.	PUNCT
fbem-31070	13	1	many	many	ADJ
fbem-31070	13	2	e	e	NOUN
fbem-31070	13	3	-	-	NOUN
fbem-31070	13	4	commerce	commerce	NOUN
fbem-31070	13	5	companies	company	NOUN
fbem-31070	13	6	have	have	AUX
fbem-31070	13	7	introduced	introduce	VERB
fbem-31070	13	8	various	various	ADJ
fbem-31070	13	9	big	big	ADJ
fbem-31070	13	10	data	datum	NOUN
fbem-31070	13	11	technologies	technology	NOUN
fbem-31070	13	12	and	and	CCONJ
fbem-31070	13	13	management	management	NOUN
fbem-31070	13	14	to	to	PART
fbem-31070	13	15	improve	improve	VERB
fbem-31070	13	16	the	the	DET
fbem-31070	13	17	operational	operational	ADJ
fbem-31070	13	18	management	management	NOUN
fbem-31070	13	19	level	level	NOUN
fbem-31070	13	20	of	of	ADP
fbem-31070	13	21	e	e	NOUN
fbem-31070	13	22	-	-	NOUN
fbem-31070	13	23	commerce	commerce	NOUN
fbem-31070	13	24	enterprises	enterprise	NOUN
fbem-31070	13	25	[	[	X
fbem-31070	13	26	1	1	NUM
fbem-31070	13	27	]	]	PUNCT
fbem-31070	13	28	.	.	PUNCT
fbem-31070	14	1	customer	customer	NOUN
fbem-31070	14	2	service	service	NOUN
fbem-31070	14	3	management	management	NOUN
fbem-31070	14	4	,	,	PUNCT
fbem-31070	14	5	as	as	ADP
fbem-31070	14	6	an	an	DET
fbem-31070	14	7	indispensable	indispensable	ADJ
fbem-31070	14	8	part	part	NOUN
fbem-31070	14	9	of	of	ADP
fbem-31070	14	10	the	the	DET
fbem-31070	14	11	management	management	NOUN
fbem-31070	14	12	system	system	NOUN
fbem-31070	14	13	of	of	ADP
fbem-31070	14	14	e	e	PROPN
fbem-31070	14	15	-	-	NOUN
fbem-31070	14	16	commerce	commerce	NOUN
fbem-31070	14	17	enterprises	enterprise	NOUN
fbem-31070	14	18	,	,	PUNCT
fbem-31070	14	19	has	have	AUX
fbem-31070	14	20	also	also	ADV
fbem-31070	14	21	applied	apply	VERB
fbem-31070	14	22	various	various	ADJ
fbem-31070	14	23	big	big	ADJ
fbem-31070	14	24	data	datum	NOUN
fbem-31070	14	25	technologies	technology	NOUN
fbem-31070	14	26	.	.	PUNCT
fbem-31070	15	1	therefore	therefore	ADV
fbem-31070	15	2	,	,	PUNCT
fbem-31070	15	3	it	it	PRON
fbem-31070	15	4	is	be	AUX
fbem-31070	15	5	very	very	ADV
fbem-31070	15	6	necessary	necessary	ADJ
fbem-31070	15	7	and	and	CCONJ
fbem-31070	15	8	important	important	ADJ
fbem-31070	15	9	to	to	PART
fbem-31070	15	10	optimize	optimize	VERB
fbem-31070	15	11	the	the	DET
fbem-31070	15	12	customer	customer	NOUN
fbem-31070	15	13	service	service	NOUN
fbem-31070	15	14	management	management	NOUN
fbem-31070	15	15	of	of	ADP
fbem-31070	15	16	logistics	logistic	NOUN
fbem-31070	15	17	enterprises	enterprise	NOUN
fbem-31070	15	18	based	base	VERB
fbem-31070	15	19	on	on	ADP
fbem-31070	15	20	big	big	ADJ
fbem-31070	15	21	data	datum	NOUN
fbem-31070	15	22	.	.	PUNCT
fbem-31070	16	1	2	2	X
fbem-31070	16	2	.	.	X
fbem-31070	16	3	data	datum	NOUN
fbem-31070	16	4	and	and	CCONJ
fbem-31070	16	5	methods	method	NOUN
fbem-31070	16	6	the	the	DET
fbem-31070	16	7	survey	survey	NOUN
fbem-31070	16	8	subjects	subject	NOUN
fbem-31070	16	9	of	of	ADP
fbem-31070	16	10	this	this	DET
fbem-31070	16	11	paper	paper	NOUN
fbem-31070	16	12	are	be	AUX
fbem-31070	16	13	online	online	ADJ
fbem-31070	16	14	shopping	shopping	NOUN
fbem-31070	16	15	customers	customer	NOUN
fbem-31070	16	16	.	.	PUNCT
fbem-31070	17	1	in	in	ADP
fbem-31070	17	2	order	order	NOUN
fbem-31070	17	3	to	to	PART
fbem-31070	17	4	save	save	VERB
fbem-31070	17	5	time	time	NOUN
fbem-31070	17	6	,	,	PUNCT
fbem-31070	17	7	effort	effort	NOUN
fbem-31070	17	8	,	,	PUNCT
fbem-31070	17	9	and	and	CCONJ
fbem-31070	17	10	be	be	AUX
fbem-31070	17	11	efficient	efficient	ADJ
fbem-31070	17	12	,	,	PUNCT
fbem-31070	17	13	the	the	DET
fbem-31070	17	14	researchers	researcher	NOUN
fbem-31070	17	15	decided	decide	VERB
fbem-31070	17	16	to	to	PART
fbem-31070	17	17	use	use	VERB
fbem-31070	17	18	online	online	ADJ
fbem-31070	17	19	survey	survey	NOUN
fbem-31070	17	20	to	to	PART
fbem-31070	17	21	obtain	obtain	VERB
fbem-31070	17	22	the	the	DET
fbem-31070	17	23	required	require	VERB
fbem-31070	17	24	survey	survey	NOUN
fbem-31070	17	25	information	information	NOUN
fbem-31070	17	26	.	.	PUNCT
fbem-31070	18	1	an	an	DET
fbem-31070	18	2	online	online	ADJ
fbem-31070	18	3	questionnaire	questionnaire	NOUN
fbem-31070	18	4	software	software	NOUN
fbem-31070	18	5	to	to	PART
fbem-31070	18	6	collect	collect	VERB
fbem-31070	18	7	questionnaire	questionnaire	NOUN
fbem-31070	18	8	information	information	NOUN
fbem-31070	18	9	from	from	ADP
fbem-31070	18	10	respondents	respondent	NOUN
fbem-31070	18	11	at	at	ADP
fbem-31070	18	12	a	a	PRON
fbem-31070	18	13	(	(	PUNCT
fbem-31070	18	14	specify	specify	VERB
fbem-31070	18	15	the	the	DET
fbem-31070	18	16	period	period	NOUN
fbem-31070	18	17	collected	collect	VERB
fbem-31070	18	18	.	.	PUNCT
fbem-31070	18	19	)	)	PUNCT
fbem-31070	18	20	was	be	AUX
fbem-31070	18	21	used	use	VERB
fbem-31070	18	22	.	.	PUNCT
fbem-31070	19	1	this	this	DET
fbem-31070	19	2	software	software	NOUN
fbem-31070	19	3	is	be	AUX
fbem-31070	19	4	called	call	VERB
fbem-31070	19	5	"	"	PUNCT
fbem-31070	19	6	questionnaire	questionnaire	NOUN
fbem-31070	19	7	star	star	NOUN
fbem-31070	19	8	"	"	PUNCT
fbem-31070	19	9	and	and	CCONJ
fbem-31070	19	10	could	could	AUX
fbem-31070	19	11	collect	collect	VERB
fbem-31070	19	12	data	datum	NOUN
fbem-31070	19	13	and	and	CCONJ
fbem-31070	19	14	conduct	conduct	VERB
fbem-31070	19	15	statistical	statistical	ADJ
fbem-31070	19	16	analysis	analysis	NOUN
fbem-31070	19	17	.	.	PUNCT
fbem-31070	20	1	considering	consider	VERB
fbem-31070	20	2	the	the	DET
fbem-31070	20	3	convenience	convenience	NOUN
fbem-31070	20	4	of	of	ADP
fbem-31070	20	5	information	information	NOUN
fbem-31070	20	6	acquisition	acquisition	NOUN
fbem-31070	20	7	and	and	CCONJ
fbem-31070	20	8	the	the	DET
fbem-31070	20	9	representativeness	representativeness	NOUN
fbem-31070	20	10	of	of	ADP
fbem-31070	20	11	the	the	DET
fbem-31070	20	12	questionnaire	questionnaire	NOUN
fbem-31070	20	13	,	,	PUNCT
fbem-31070	20	14	this	this	DET
fbem-31070	20	15	paper	paper	NOUN
fbem-31070	20	16	takes	take	VERB
fbem-31070	20	17	online	online	ADJ
fbem-31070	20	18	shopping	shopping	NOUN
fbem-31070	20	19	residents	resident	NOUN
fbem-31070	20	20	as	as	ADP
fbem-31070	20	21	the	the	DET
fbem-31070	20	22	object	object	NOUN
fbem-31070	20	23	and	and	CCONJ
fbem-31070	20	24	conducts	conduct	VERB
fbem-31070	20	25	a	a	DET
fbem-31070	20	26	sample	sample	NOUN
fbem-31070	20	27	survey	survey	NOUN
fbem-31070	20	28	on	on	ADP
fbem-31070	20	29	the	the	DET
fbem-31070	20	30	customer	customer	NOUN
fbem-31070	20	31	perceived	perceive	VERB
fbem-31070	20	32	service	service	NOUN
fbem-31070	20	33	quality	quality	NOUN
fbem-31070	20	34	of	of	ADP
fbem-31070	20	35	e	e	PROPN
fbem-31070	20	36	-	-	NOUN
fbem-31070	20	37	commerce	commerce	NOUN
fbem-31070	20	38	companies	company	NOUN
fbem-31070	20	39	,	,	PUNCT
fbem-31070	20	40	including	include	VERB
fbem-31070	20	41	a	a	DET
fbem-31070	20	42	total	total	NOUN
fbem-31070	20	43	of	of	ADP
fbem-31070	20	44	270	270	NUM
fbem-31070	20	45	respondents	respondent	NOUN
fbem-31070	20	46	from	from	ADP
fbem-31070	20	47	were	be	AUX
fbem-31070	20	48	.	.	PUNCT
fbem-31070	21	1	in	in	ADP
fbem-31070	21	2	addition	addition	NOUN
fbem-31070	21	3	,	,	PUNCT
fbem-31070	21	4	this	this	DET
fbem-31070	21	5	paper	paper	NOUN
fbem-31070	21	6	also	also	ADV
fbem-31070	21	7	adopts	adopt	VERB
fbem-31070	21	8	the	the	DET
fbem-31070	21	9	literature	literature	NOUN
fbem-31070	21	10	research	research	NOUN
fbem-31070	21	11	method	method	NOUN
fbem-31070	21	12	,	,	PUNCT
fbem-31070	21	13	which	which	PRON
fbem-31070	21	14	provides	provide	VERB
fbem-31070	21	15	a	a	DET
fbem-31070	21	16	theoretical	theoretical	ADJ
fbem-31070	21	17	and	and	CCONJ
fbem-31070	21	18	practical	practical	ADJ
fbem-31070	21	19	basis	basis	NOUN
fbem-31070	21	20	for	for	ADP
fbem-31070	21	21	this	this	DET
fbem-31070	21	22	paper	paper	NOUN
fbem-31070	21	23	.	.	PUNCT
fbem-31070	22	1	3	3	X
fbem-31070	22	2	.	.	X
fbem-31070	22	3	problems	problem	NOUN
fbem-31070	22	4	in	in	ADP
fbem-31070	22	5	the	the	DET
fbem-31070	22	6	perception	perception	NOUN
fbem-31070	22	7	of	of	ADP
fbem-31070	22	8	service	service	NOUN
fbem-31070	22	9	quality	quality	NOUN
fbem-31070	22	10	by	by	ADP
fbem-31070	22	11	customers	customer	NOUN
fbem-31070	22	12	of	of	ADP
fbem-31070	22	13	online	online	ADJ
fbem-31070	22	14	stores	store	NOUN
fbem-31070	22	15	lack	lack	NOUN
fbem-31070	22	16	of	of	ADP
fbem-31070	22	17	customer	customer	NOUN
fbem-31070	22	18	relationship	relationship	NOUN
fbem-31070	22	19	management	management	NOUN
fbem-31070	22	20	system	system	NOUN
fbem-31070	22	21	with	with	ADP
fbem-31070	22	22	the	the	DET
fbem-31070	22	23	increasingly	increasingly	ADV
fbem-31070	22	24	fierce	fierce	ADJ
fbem-31070	22	25	market	market	NOUN
fbem-31070	22	26	competition	competition	NOUN
fbem-31070	22	27	,	,	PUNCT
fbem-31070	22	28	a	a	DET
fbem-31070	22	29	large	large	ADJ
fbem-31070	22	30	part	part	NOUN
fbem-31070	22	31	of	of	ADP
fbem-31070	22	32	the	the	DET
fbem-31070	22	33	competition	competition	NOUN
fbem-31070	22	34	between	between	ADP
fbem-31070	22	35	logistics	logistic	NOUN
fbem-31070	22	36	enterprises	enterprise	NOUN
fbem-31070	22	37	are	be	AUX
fbem-31070	22	38	reflected	reflect	VERB
fbem-31070	22	39	in	in	ADP
fbem-31070	22	40	the	the	DET
fbem-31070	22	41	level	level	NOUN
fbem-31070	22	42	and	and	CCONJ
fbem-31070	22	43	quality	quality	NOUN
fbem-31070	22	44	of	of	ADP
fbem-31070	22	45	service	service	NOUN
fbem-31070	22	46	.	.	PUNCT
fbem-31070	23	1	service	service	NOUN
fbem-31070	23	2	has	have	AUX
fbem-31070	23	3	become	become	VERB
fbem-31070	23	4	a	a	DET
fbem-31070	23	5	magic	magic	ADJ
fbem-31070	23	6	weapon	weapon	NOUN
fbem-31070	23	7	for	for	ADP
fbem-31070	23	8	logistics	logistic	NOUN
fbem-31070	23	9	enterprises	enterprise	NOUN
fbem-31070	23	10	to	to	PART
fbem-31070	23	11	gain	gain	VERB
fbem-31070	23	12	a	a	DET
fbem-31070	23	13	competitive	competitive	ADJ
fbem-31070	23	14	advantage	advantage	NOUN
fbem-31070	23	15	.	.	PUNCT
fbem-31070	24	1	however	however	ADV
fbem-31070	24	2	,	,	PUNCT
fbem-31070	24	3	most	most	ADJ
fbem-31070	24	4	enterprises	enterprise	NOUN
fbem-31070	24	5	in	in	ADP
fbem-31070	24	6	the	the	DET
fbem-31070	24	7	market	market	NOUN
fbem-31070	24	8	fail	fail	VERB
fbem-31070	24	9	to	to	PART
fbem-31070	24	10	establish	establish	VERB
fbem-31070	24	11	such	such	DET
fbem-31070	24	12	a	a	DET
fbem-31070	24	13	typical	typical	ADJ
fbem-31070	24	14	data	datum	NOUN
fbem-31070	24	15	development	development	NOUN
fbem-31070	24	16	application	application	NOUN
fbem-31070	24	17	system	system	NOUN
fbem-31070	24	18	as	as	ADP
fbem-31070	24	19	customer	customer	NOUN
fbem-31070	24	20	relationship	relationship	NOUN
fbem-31070	24	21	management	management	NOUN
fbem-31070	24	22	with	with	ADP
fbem-31070	24	23	high	high	ADJ
fbem-31070	24	24	quality	quality	NOUN
fbem-31070	24	25	.	.	PUNCT
fbem-31070	25	1	the	the	DET
fbem-31070	25	2	statistics	statistic	NOUN
fbem-31070	25	3	of	of	ADP
fbem-31070	25	4	marketing	marketing	NOUN
fbem-31070	25	5	,	,	PUNCT
fbem-31070	25	6	service	service	NOUN
fbem-31070	25	7	,	,	PUNCT
fbem-31070	25	8	and	and	CCONJ
fbem-31070	25	9	data	datum	NOUN
fbem-31070	25	10	with	with	ADP
fbem-31070	25	11	customers	customer	NOUN
fbem-31070	25	12	are	be	AUX
fbem-31070	25	13	not	not	PART
fbem-31070	25	14	well	well	ADV
fbem-31070	25	15	controlled	control	VERB
fbem-31070	25	16	.	.	PUNCT
fbem-31070	26	1	although	although	SCONJ
fbem-31070	26	2	some	some	DET
fbem-31070	26	3	enterprises	enterprise	NOUN
fbem-31070	26	4	have	have	AUX
fbem-31070	26	5	accumulated	accumulate	VERB
fbem-31070	26	6	certain	certain	ADJ
fbem-31070	26	7	customer	customer	NOUN
fbem-31070	26	8	information	information	NOUN
fbem-31070	26	9	,	,	PUNCT
fbem-31070	26	10	they	they	PRON
fbem-31070	26	11	lack	lack	VERB
fbem-31070	26	12	effective	effective	ADJ
fbem-31070	26	13	management	management	NOUN
fbem-31070	26	14	of	of	ADP
fbem-31070	26	15	customers	customer	NOUN
fbem-31070	26	16	and	and	CCONJ
fbem-31070	26	17	their	their	PRON
fbem-31070	26	18	information	information	NOUN
fbem-31070	26	19	by	by	ADP
fbem-31070	26	20	using	use	VERB
fbem-31070	26	21	advanced	advanced	ADJ
fbem-31070	26	22	scientific	scientific	ADJ
fbem-31070	26	23	management	management	NOUN
fbem-31070	26	24	methods	method	NOUN
fbem-31070	26	25	.	.	PUNCT
fbem-31070	27	1	it	it	PRON
fbem-31070	27	2	is	be	AUX
fbem-31070	27	3	easy	easy	ADJ
fbem-31070	27	4	for	for	SCONJ
fbem-31070	27	5	enterprises	enterprise	NOUN
fbem-31070	27	6	to	to	PART
fbem-31070	27	7	lose	lose	VERB
fbem-31070	27	8	the	the	DET
fbem-31070	27	9	opportunity	opportunity	NOUN
fbem-31070	27	10	for	for	ADP
fbem-31070	27	11	development	development	NOUN
fbem-31070	27	12	and	and	CCONJ
fbem-31070	27	13	is	be	AUX
fbem-31070	27	14	not	not	PART
fbem-31070	27	15	conducive	conducive	ADJ
fbem-31070	27	16	to	to	ADP
fbem-31070	27	17	grasping	grasp	VERB
fbem-31070	27	18	market	market	NOUN
fbem-31070	27	19	opportunities	opportunity	NOUN
fbem-31070	27	20	[	[	X
fbem-31070	27	21	4	4	NUM
fbem-31070	27	22	]	]	PUNCT
fbem-31070	27	23	.	.	PUNCT
fbem-31070	28	1	3.1	3.1	NUM
fbem-31070	28	2	.	.	PUNCT
fbem-31070	29	1	slow	slow	ADJ
fbem-31070	29	2	service	service	NOUN
fbem-31070	29	3	response	response	NOUN
fbem-31070	29	4	slow	slow	ADJ
fbem-31070	29	5	service	service	NOUN
fbem-31070	29	6	response	response	NOUN
fbem-31070	29	7	is	be	AUX
fbem-31070	29	8	reflected	reflect	VERB
fbem-31070	29	9	in	in	ADP
fbem-31070	29	10	the	the	DET
fbem-31070	29	11	untimely	untimely	ADJ
fbem-31070	29	12	response	response	NOUN
fbem-31070	29	13	of	of	ADP
fbem-31070	29	14	customer	customer	NOUN
fbem-31070	29	15	service	service	NOUN
fbem-31070	29	16	.	.	PUNCT
fbem-31070	30	1	during	during	ADP
fbem-31070	30	2	the	the	DET
fbem-31070	30	3	peak	peak	NOUN
fbem-31070	30	4	period	period	NOUN
fbem-31070	30	5	of	of	ADP
fbem-31070	30	6	consumer	consumer	NOUN
fbem-31070	30	7	consultation	consultation	NOUN
fbem-31070	30	8	such	such	ADJ
fbem-31070	30	9	as	as	ADP
fbem-31070	30	10	e	e	NOUN
fbem-31070	30	11	-	-	NOUN
fbem-31070	30	12	commerce	commerce	NOUN
fbem-31070	30	13	promotions	promotion	NOUN
fbem-31070	30	14	,	,	PUNCT
fbem-31070	30	15	the	the	DET
fbem-31070	30	16	customer	customer	NOUN
fbem-31070	30	17	service	service	NOUN
fbem-31070	30	18	staff	staff	NOUN
fbem-31070	30	19	of	of	ADP
fbem-31070	30	20	the	the	DET
fbem-31070	30	21	enterprise	enterprise	NOUN
fbem-31070	30	22	online	online	ADJ
fbem-31070	30	23	store	store	NOUN
fbem-31070	30	24	is	be	AUX
fbem-31070	30	25	insufficient	insufficient	ADJ
fbem-31070	30	26	and	and	CCONJ
fbem-31070	30	27	unable	unable	ADJ
fbem-31070	30	28	to	to	PART
fbem-31070	30	29	respond	respond	VERB
fbem-31070	30	30	to	to	ADP
fbem-31070	30	31	customer	customer	NOUN
fbem-31070	30	32	messages	message	NOUN
fbem-31070	30	33	in	in	ADP
fbem-31070	30	34	time	time	NOUN
fbem-31070	30	35	.	.	PUNCT
fbem-31070	31	1	many	many	ADJ
fbem-31070	31	2	customers	customer	NOUN
fbem-31070	31	3	must	must	AUX
fbem-31070	31	4	wait	wait	VERB
fbem-31070	31	5	for	for	ADP
fbem-31070	31	6	several	several	ADJ
fbem-31070	31	7	hours	hour	NOUN
fbem-31070	31	8	or	or	CCONJ
fbem-31070	31	9	even	even	ADV
fbem-31070	31	10	the	the	DET
fbem-31070	31	11	next	next	ADJ
fbem-31070	31	12	day	day	NOUN
fbem-31070	31	13	to	to	PART
fbem-31070	31	14	receive	receive	VERB
fbem-31070	31	15	a	a	DET
fbem-31070	31	16	reply	reply	NOUN
fbem-31070	31	17	after	after	ADP
fbem-31070	31	18	sending	send	VERB
fbem-31070	31	19	a	a	DET
fbem-31070	31	20	message	message	NOUN
fbem-31070	31	21	,	,	PUNCT
fbem-31070	31	22	causing	cause	VERB
fbem-31070	31	23	customers	customer	NOUN
fbem-31070	31	24	to	to	PART
fbem-31070	31	25	lose	lose	VERB
fbem-31070	31	26	their	their	PRON
fbem-31070	31	27	enthusiasm	enthusiasm	NOUN
fbem-31070	31	28	for	for	ADP
fbem-31070	31	29	buying	buy	VERB
fbem-31070	31	30	and	and	CCONJ
fbem-31070	31	31	choose	choose	VERB
fbem-31070	31	32	other	other	ADJ
fbem-31070	31	33	stores	store	NOUN
fbem-31070	31	34	with	with	ADP
fbem-31070	31	35	faster	fast	ADJ
fbem-31070	31	36	response	response	NOUN
fbem-31070	31	37	.	.	PUNCT
fbem-31070	32	1	for	for	ADP
fbem-31070	32	2	example	example	NOUN
fbem-31070	32	3	,	,	PUNCT
fbem-31070	32	4	during	during	ADP
fbem-31070	32	5	the	the	DET
fbem-31070	32	6	"	"	PUNCT
fbem-31070	32	7	double	double	ADJ
fbem-31070	32	8	eleven	eleven	NUM
fbem-31070	32	9	"	"	PUNCT
fbem-31070	32	10	event	event	NOUN
fbem-31070	32	11	,	,	PUNCT
fbem-31070	32	12	the	the	DET
fbem-31070	32	13	average	average	ADJ
fbem-31070	32	14	response	response	NOUN
fbem-31070	32	15	time	time	NOUN
fbem-31070	32	16	of	of	ADP
fbem-31070	32	17	the	the	DET
fbem-31070	32	18	customer	customer	NOUN
fbem-31070	32	19	service	service	NOUN
fbem-31070	32	20	of	of	ADP
fbem-31070	32	21	a	a	DET
fbem-31070	32	22	clothing	clothing	NOUN
fbem-31070	32	23	enterprise	enterprise	NOUN
fbem-31070	32	24	online	online	ADJ
fbem-31070	32	25	store	store	NOUN
fbem-31070	32	26	exceeded	exceed	VERB
fbem-31070	32	27	30	30	NUM
fbem-31070	32	28	minutes	minute	NOUN
fbem-31070	32	29	.	.	PUNCT
fbem-31070	33	1	many	many	ADJ
fbem-31070	33	2	customers	customer	NOUN
fbem-31070	33	3	gave	give	VERB
fbem-31070	33	4	up	up	ADP
fbem-31070	33	5	placing	place	VERB
fbem-31070	33	6	orders	order	NOUN
fbem-31070	33	7	due	due	ADP
fbem-31070	33	8	to	to	ADP
fbem-31070	33	9	the	the	DET
fbem-31070	33	10	long	long	ADJ
fbem-31070	33	11	waiting	waiting	NOUN
fbem-31070	33	12	time	time	NOUN
fbem-31070	33	13	.	.	PUNCT
fbem-31070	34	1	the	the	DET
fbem-31070	34	2	order	order	NOUN
fbem-31070	34	3	loss	loss	NOUN
fbem-31070	34	4	rate	rate	NOUN
fbem-31070	34	5	due	due	ADP
fbem-31070	34	6	to	to	ADP
fbem-31070	34	7	slow	slow	ADJ
fbem-31070	34	8	response	response	NOUN
fbem-31070	34	9	during	during	ADP
fbem-31070	34	10	the	the	DET
fbem-31070	34	11	event	event	NOUN
fbem-31070	34	12	was	be	AUX
fbem-31070	34	13	as	as	ADV
fbem-31070	34	14	high	high	ADJ
fbem-31070	34	15	as	as	ADP
fbem-31070	34	16	20	20	NUM
fbem-31070	34	17	%	%	NOUN
fbem-31070	34	18	.	.	PUNCT
fbem-31070	35	1	26	26	NUM
fbem-31070	35	2	3.2	3.2	NUM
fbem-31070	35	3	.	.	PUNCT
fbem-31070	36	1	lack	lack	NOUN
fbem-31070	36	2	of	of	ADP
fbem-31070	36	3	professionalism	professionalism	NOUN
fbem-31070	36	4	in	in	ADP
fbem-31070	36	5	service	service	NOUN
fbem-31070	36	6	lack	lack	NOUN
fbem-31070	36	7	of	of	ADP
fbem-31070	36	8	professionalism	professionalism	NOUN
fbem-31070	36	9	in	in	ADP
fbem-31070	36	10	service	service	NOUN
fbem-31070	36	11	is	be	AUX
fbem-31070	36	12	reflected	reflect	VERB
fbem-31070	36	13	in	in	ADP
fbem-31070	36	14	the	the	DET
fbem-31070	36	15	lack	lack	NOUN
fbem-31070	36	16	of	of	ADP
fbem-31070	36	17	product	product	NOUN
fbem-31070	36	18	knowledge	knowledge	NOUN
fbem-31070	36	19	of	of	ADP
fbem-31070	36	20	customer	customer	NOUN
fbem-31070	36	21	service	service	NOUN
fbem-31070	36	22	.	.	PUNCT
fbem-31070	37	1	customer	customer	NOUN
fbem-31070	37	2	service	service	NOUN
fbem-31070	37	3	staff	staff	NOUN
fbem-31070	37	4	do	do	AUX
fbem-31070	37	5	not	not	PART
fbem-31070	37	6	have	have	VERB
fbem-31070	37	7	a	a	DET
fbem-31070	37	8	deep	deep	ADJ
fbem-31070	37	9	understanding	understanding	NOUN
fbem-31070	37	10	of	of	ADP
fbem-31070	37	11	the	the	DET
fbem-31070	37	12	products	product	NOUN
fbem-31070	37	13	they	they	PRON
fbem-31070	37	14	sell	sell	VERB
fbem-31070	37	15	and	and	CCONJ
fbem-31070	37	16	can	can	AUX
fbem-31070	37	17	not	not	PART
fbem-31070	37	18	accurately	accurately	ADV
fbem-31070	37	19	answer	answer	VERB
fbem-31070	37	20	customers	customer	NOUN
fbem-31070	37	21	'	'	PART
fbem-31070	37	22	questions	question	NOUN
fbem-31070	37	23	about	about	ADP
fbem-31070	37	24	product	product	NOUN
fbem-31070	37	25	functions	function	NOUN
fbem-31070	37	26	,	,	PUNCT
fbem-31070	37	27	materials	material	NOUN
fbem-31070	37	28	,	,	PUNCT
fbem-31070	37	29	and	and	CCONJ
fbem-31070	37	30	usage	usage	NOUN
fbem-31070	37	31	methods	method	NOUN
fbem-31070	37	32	.	.	PUNCT
fbem-31070	38	1	in	in	ADP
fbem-31070	38	2	a	a	DET
fbem-31070	38	3	digital	digital	ADJ
fbem-31070	38	4	product	product	NOUN
fbem-31070	38	5	online	online	ADJ
fbem-31070	38	6	store	store	NOUN
fbem-31070	38	7	,	,	PUNCT
fbem-31070	38	8	when	when	SCONJ
fbem-31070	38	9	a	a	DET
fbem-31070	38	10	customer	customer	NOUN
fbem-31070	38	11	asked	ask	VERB
fbem-31070	38	12	about	about	ADP
fbem-31070	38	13	the	the	DET
fbem-31070	38	14	night	night	NOUN
fbem-31070	38	15	scene	scene	NOUN
fbem-31070	38	16	mode	mode	NOUN
fbem-31070	38	17	effect	effect	NOUN
fbem-31070	38	18	of	of	ADP
fbem-31070	38	19	a	a	DET
fbem-31070	38	20	certain	certain	ADJ
fbem-31070	38	21	mobile	mobile	ADJ
fbem-31070	38	22	phone	phone	NOUN
fbem-31070	38	23	,	,	PUNCT
fbem-31070	38	24	the	the	DET
fbem-31070	38	25	customer	customer	NOUN
fbem-31070	38	26	service	service	NOUN
fbem-31070	38	27	staff	staff	NOUN
fbem-31070	38	28	could	could	AUX
fbem-31070	38	29	not	not	PART
fbem-31070	38	30	describe	describe	VERB
fbem-31070	38	31	it	it	PRON
fbem-31070	38	32	clearly	clearly	ADV
fbem-31070	38	33	or	or	CCONJ
fbem-31070	38	34	even	even	ADV
fbem-31070	38	35	gave	give	VERB
fbem-31070	38	36	wrong	wrong	ADJ
fbem-31070	38	37	information	information	NOUN
fbem-31070	38	38	,	,	PUNCT
fbem-31070	38	39	which	which	PRON
fbem-31070	38	40	affected	affect	VERB
fbem-31070	38	41	the	the	DET
fbem-31070	38	42	customer	customer	NOUN
fbem-31070	38	43	's	's	PART
fbem-31070	38	44	trust	trust	NOUN
fbem-31070	38	45	in	in	ADP
fbem-31070	38	46	the	the	DET
fbem-31070	38	47	product	product	NOUN
fbem-31070	38	48	and	and	CCONJ
fbem-31070	38	49	thus	thus	ADV
fbem-31070	38	50	affected	affect	VERB
fbem-31070	38	51	the	the	DET
fbem-31070	38	52	purchase	purchase	NOUN
fbem-31070	38	53	decision	decision	NOUN
fbem-31070	38	54	.	.	PUNCT
fbem-31070	39	1	3.3	3.3	NUM
fbem-31070	39	2	.	.	PUNCT
fbem-31070	40	1	inadequate	inadequate	ADJ
fbem-31070	40	2	after	after	ADP
fbem-31070	40	3	-	-	PUNCT
fbem-31070	40	4	sales	sale	NOUN
fbem-31070	40	5	guarantee	guarantee	VERB
fbem-31070	40	6	many	many	ADJ
fbem-31070	40	7	e	e	NOUN
fbem-31070	40	8	-	-	NOUN
fbem-31070	40	9	commerce	commerce	NOUN
fbem-31070	40	10	companies	company	NOUN
fbem-31070	40	11	do	do	AUX
fbem-31070	40	12	not	not	PART
fbem-31070	40	13	realize	realize	VERB
fbem-31070	40	14	the	the	DET
fbem-31070	40	15	importance	importance	NOUN
fbem-31070	40	16	of	of	ADP
fbem-31070	40	17	customer	customer	NOUN
fbem-31070	40	18	relationship	relationship	NOUN
fbem-31070	40	19	management	management	NOUN
fbem-31070	40	20	and	and	CCONJ
fbem-31070	40	21	customer	customer	NOUN
fbem-31070	40	22	service	service	NOUN
fbem-31070	40	23	management	management	NOUN
fbem-31070	40	24	.	.	PUNCT
fbem-31070	41	1	in	in	ADP
fbem-31070	41	2	the	the	DET
fbem-31070	41	3	process	process	NOUN
fbem-31070	41	4	of	of	ADP
fbem-31070	41	5	customer	customer	NOUN
fbem-31070	41	6	service	service	NOUN
fbem-31070	41	7	,	,	PUNCT
fbem-31070	41	8	they	they	PRON
fbem-31070	41	9	simply	simply	ADV
fbem-31070	41	10	interact	interact	VERB
fbem-31070	41	11	with	with	ADP
fbem-31070	41	12	customers	customer	NOUN
fbem-31070	41	13	and	and	CCONJ
fbem-31070	41	14	do	do	AUX
fbem-31070	41	15	not	not	PART
fbem-31070	41	16	analyze	analyze	VERB
fbem-31070	41	17	customer	customer	NOUN
fbem-31070	41	18	needs	need	VERB
fbem-31070	41	19	from	from	ADP
fbem-31070	41	20	multiple	multiple	ADJ
fbem-31070	41	21	perspectives	perspective	NOUN
fbem-31070	41	22	,	,	PUNCT
fbem-31070	41	23	resulting	result	VERB
fbem-31070	41	24	in	in	ADP
fbem-31070	41	25	a	a	DET
fbem-31070	41	26	decline	decline	NOUN
fbem-31070	41	27	in	in	ADP
fbem-31070	41	28	customer	customer	NOUN
fbem-31070	41	29	satisfaction	satisfaction	NOUN
fbem-31070	41	30	with	with	ADP
fbem-31070	41	31	the	the	DET
fbem-31070	41	32	service	service	NOUN
fbem-31070	42	1	[	[	X
fbem-31070	42	2	3	3	NUM
fbem-31070	42	3	]	]	PUNCT
fbem-31070	42	4	.	.	PUNCT
fbem-31070	43	1	for	for	ADP
fbem-31070	43	2	example	example	NOUN
fbem-31070	43	3	,	,	PUNCT
fbem-31070	43	4	this	this	DET
fbem-31070	43	5	paper	paper	NOUN
fbem-31070	43	6	randomly	randomly	ADV
fbem-31070	43	7	surveyed	survey	VERB
fbem-31070	43	8	domestic	domestic	ADJ
fbem-31070	43	9	online	online	ADJ
fbem-31070	43	10	shopping	shopping	NOUN
fbem-31070	43	11	customers	customer	NOUN
fbem-31070	43	12	on	on	ADP
fbem-31070	43	13	the	the	DET
fbem-31070	43	14	perceived	perceive	VERB
fbem-31070	43	15	service	service	NOUN
fbem-31070	43	16	quality	quality	NOUN
fbem-31070	43	17	of	of	ADP
fbem-31070	43	18	ecommerce	ecommerce	NOUN
fbem-31070	43	19	companies	company	NOUN
fbem-31070	43	20	.	.	PUNCT
fbem-31070	44	1	the	the	DET
fbem-31070	44	2	number	number	NOUN
fbem-31070	44	3	of	of	ADP
fbem-31070	44	4	survey	survey	NOUN
fbem-31070	44	5	samples	sample	NOUN
fbem-31070	44	6	was	be	AUX
fbem-31070	44	7	270	270	NUM
fbem-31070	44	8	.	.	PUNCT
fbem-31070	45	1	the	the	DET
fbem-31070	45	2	results	result	NOUN
fbem-31070	45	3	showed	show	VERB
fbem-31070	45	4	that	that	SCONJ
fbem-31070	45	5	the	the	DET
fbem-31070	45	6	difficulty	difficulty	NOUN
fbem-31070	45	7	in	in	ADP
fbem-31070	45	8	meeting	meet	VERB
fbem-31070	45	9	customers	customer	NOUN
fbem-31070	45	10	'	'	PART
fbem-31070	45	11	diverse	diverse	ADJ
fbem-31070	45	12	service	service	NOUN
fbem-31070	45	13	needs	need	NOUN
fbem-31070	45	14	is	be	AUX
fbem-31070	45	15	an	an	DET
fbem-31070	45	16	important	important	ADJ
fbem-31070	45	17	reason	reason	NOUN
fbem-31070	45	18	affecting	affect	VERB
fbem-31070	45	19	customer	customer	NOUN
fbem-31070	45	20	service	service	NOUN
fbem-31070	45	21	satisfaction	satisfaction	NOUN
fbem-31070	45	22	.	.	PUNCT
fbem-31070	46	1	as	as	SCONJ
fbem-31070	46	2	shown	show	VERB
fbem-31070	46	3	in	in	ADP
fbem-31070	46	4	table	table	NOUN
fbem-31070	46	5	1	1	NUM
fbem-31070	46	6	,	,	PUNCT
fbem-31070	46	7	the	the	DET
fbem-31070	46	8	survey	survey	NOUN
fbem-31070	46	9	results	result	NOUN
fbem-31070	46	10	show	show	VERB
fbem-31070	46	11	that	that	SCONJ
fbem-31070	46	12	customers	customer	NOUN
fbem-31070	46	13	'	'	PART
fbem-31070	46	14	satisfaction	satisfaction	NOUN
fbem-31070	46	15	(	(	PUNCT
fbem-31070	46	16	very	very	ADV
fbem-31070	46	17	satisfied	satisfied	ADJ
fbem-31070	46	18	+	+	CCONJ
fbem-31070	46	19	satisfied	satisfied	ADJ
fbem-31070	46	20	)	)	PUNCT
fbem-31070	46	21	with	with	ADP
fbem-31070	46	22	six	six	NUM
fbem-31070	46	23	indicators	indicator	NOUN
fbem-31070	46	24	(	(	PUNCT
fbem-31070	46	25	untimely	untimely	ADJ
fbem-31070	46	26	customer	customer	NOUN
fbem-31070	46	27	service	service	NOUN
fbem-31070	46	28	response	response	NOUN
fbem-31070	46	29	,	,	PUNCT
fbem-31070	46	30	insufficient	insufficient	ADJ
fbem-31070	46	31	product	product	NOUN
fbem-31070	46	32	knowledge	knowledge	NOUN
fbem-31070	46	33	,	,	PUNCT
fbem-31070	46	34	irregular	irregular	ADJ
fbem-31070	46	35	service	service	NOUN
fbem-31070	46	36	process	process	NOUN
fbem-31070	46	37	,	,	PUNCT
fbem-31070	46	38	complex	complex	ADJ
fbem-31070	46	39	return	return	NOUN
fbem-31070	46	40	and	and	CCONJ
fbem-31070	46	41	exchange	exchange	NOUN
fbem-31070	46	42	policy	policy	NOUN
fbem-31070	46	43	,	,	PUNCT
fbem-31070	46	44	low	low	ADJ
fbem-31070	46	45	efficiency	efficiency	NOUN
fbem-31070	46	46	of	of	ADP
fbem-31070	46	47	after	after	ADP
fbem-31070	46	48	-	-	PUNCT
fbem-31070	46	49	sales	sale	NOUN
fbem-31070	46	50	response	response	NOUN
fbem-31070	46	51	processing	processing	NOUN
fbem-31070	46	52	,	,	PUNCT
fbem-31070	46	53	and	and	CCONJ
fbem-31070	46	54	slow	slow	ADJ
fbem-31070	46	55	logistics	logistic	NOUN
fbem-31070	46	56	)	)	PUNCT
fbem-31070	46	57	ranged	range	VERB
fbem-31070	46	58	from	from	ADP
fbem-31070	46	59	51.48	51.48	NUM
fbem-31070	46	60	%	%	NOUN
fbem-31070	46	61	to	to	ADP
fbem-31070	46	62	72.96	72.96	NUM
fbem-31070	46	63	%	%	NOUN
fbem-31070	46	64	,	,	PUNCT
fbem-31070	46	65	the	the	DET
fbem-31070	46	66	highest	high	ADJ
fbem-31070	46	67	satisfaction	satisfaction	NOUN
fbem-31070	46	68	rate	rate	NOUN
fbem-31070	46	69	was	be	AUX
fbem-31070	46	70	for	for	ADP
fbem-31070	46	71	low	low	ADJ
fbem-31070	46	72	after	after	ADP
fbem-31070	46	73	-	-	PUNCT
fbem-31070	46	74	sales	sale	NOUN
fbem-31070	46	75	response	response	NOUN
fbem-31070	46	76	processing	processing	NOUN
fbem-31070	46	77	efficiency	efficiency	NOUN
fbem-31070	46	78	and	and	CCONJ
fbem-31070	46	79	irregular	irregular	ADJ
fbem-31070	46	80	service	service	NOUN
fbem-31070	46	81	process	process	NOUN
fbem-31070	46	82	.	.	PUNCT
fbem-31070	47	1	however	however	ADV
fbem-31070	47	2	,	,	PUNCT
fbem-31070	47	3	all	all	DET
fbem-31070	47	4	indicators	indicator	NOUN
fbem-31070	47	5	failed	fail	VERB
fbem-31070	47	6	to	to	PART
fbem-31070	47	7	reach	reach	VERB
fbem-31070	47	8	a	a	DET
fbem-31070	47	9	satisfaction	satisfaction	NOUN
fbem-31070	47	10	level	level	NOUN
fbem-31070	47	11	of	of	ADP
fbem-31070	47	12	80	80	NUM
fbem-31070	47	13	%	%	NOUN
fbem-31070	47	14	or	or	CCONJ
fbem-31070	47	15	even	even	ADV
fbem-31070	47	16	higher	high	ADJ
fbem-31070	47	17	,	,	PUNCT
fbem-31070	47	18	indicating	indicate	VERB
fbem-31070	47	19	that	that	SCONJ
fbem-31070	47	20	e	e	NOUN
fbem-31070	47	21	-	-	NOUN
fbem-31070	47	22	commerce	commerce	NOUN
fbem-31070	47	23	companies	company	NOUN
fbem-31070	47	24	still	still	ADV
fbem-31070	47	25	have	have	VERB
fbem-31070	47	26	a	a	DET
fbem-31070	47	27	long	long	ADJ
fbem-31070	47	28	way	way	NOUN
fbem-31070	47	29	to	to	PART
fbem-31070	47	30	go	go	VERB
fbem-31070	47	31	in	in	ADP
fbem-31070	47	32	meeting	meet	VERB
fbem-31070	47	33	the	the	DET
fbem-31070	47	34	diverse	diverse	ADJ
fbem-31070	47	35	needs	need	NOUN
fbem-31070	47	36	of	of	ADP
fbem-31070	47	37	customers	customer	NOUN
fbem-31070	47	38	.	.	PUNCT
fbem-31070	48	1	table	table	NOUN
fbem-31070	48	2	1	1	NUM
fbem-31070	48	3	.	.	PUNCT
fbem-31070	49	1	customers	customer	NOUN
fbem-31070	49	2	’	'	PUNCT
fbem-31070	49	3	perceived	perceive	VERB
fbem-31070	49	4	service	service	NOUN
fbem-31070	49	5	satisfaction	satisfaction	NOUN
fbem-31070	49	6	of	of	ADP
fbem-31070	49	7	e	e	PROPN
fbem-31070	49	8	-	-	NOUN
fbem-31070	49	9	commerce	commerce	NOUN
fbem-31070	49	10	companies	company	NOUN
fbem-31070	49	11	source	source	NOUN
fbem-31070	49	12	:	:	PUNCT
fbem-31070	49	13	author	author	NOUN
fbem-31070	49	14	project	project	NOUN
fbem-31070	49	15	/	/	SYM
fbem-31070	49	16	satisfaction	satisfaction	NOUN
fbem-31070	49	17	(	(	PUNCT
fbem-31070	49	18	%	%	INTJ
fbem-31070	49	19	)	)	PUNCT
fbem-31070	49	20	very	very	ADV
fbem-31070	49	21	satisfied	satisfied	ADJ
fbem-31070	49	22	satisfied	satisfied	ADJ
fbem-31070	49	23	common	common	ADJ
fbem-31070	49	24	dissatisfied	dissatisfied	ADJ
fbem-31070	49	25	very	very	ADV
fbem-31070	49	26	dissatisfied	dissatisfied	ADJ
fbem-31070	49	27	satisfaction	satisfaction	NOUN
fbem-31070	49	28	with	with	ADP
fbem-31070	49	29	customer	customer	NOUN
fbem-31070	49	30	service	service	NOUN
fbem-31070	49	31	response	response	NOUN
fbem-31070	49	32	20.37	20.37	NUM
fbem-31070	49	33	46.67	46.67	NUM
fbem-31070	49	34	32.22	32.22	NUM
fbem-31070	49	35	0.74	0.74	NUM
fbem-31070	49	36	0	0	NUM
fbem-31070	49	37	satisfaction	satisfaction	NOUN
fbem-31070	49	38	with	with	ADP
fbem-31070	49	39	logistics	logistic	NOUN
fbem-31070	49	40	speed	speed	VERB
fbem-31070	49	41	18.89	18.89	NUM
fbem-31070	49	42	42.96	42.96	NUM
fbem-31070	49	43	37.41	37.41	NUM
fbem-31070	49	44	0.74	0.74	NUM
fbem-31070	49	45	0	0	NUM
fbem-31070	49	46	satisfaction	satisfaction	NOUN
fbem-31070	49	47	with	with	ADP
fbem-31070	49	48	the	the	DET
fbem-31070	49	49	service	service	NOUN
fbem-31070	49	50	process	process	NOUN
fbem-31070	49	51	22.59	22.59	NUM
fbem-31070	49	52	40.37	40.37	NUM
fbem-31070	49	53	34.44	34.44	NUM
fbem-31070	49	54	1.85	1.85	NUM
fbem-31070	49	55	0.74	0.74	NUM
fbem-31070	49	56	satisfaction	satisfaction	NOUN
fbem-31070	49	57	with	with	ADP
fbem-31070	49	58	product	product	NOUN
fbem-31070	49	59	perception	perception	NOUN
fbem-31070	49	60	21.11	21.11	NUM
fbem-31070	49	61	51.85	51.85	NUM
fbem-31070	49	62	25.56	25.56	NUM
fbem-31070	49	63	1.48	1.48	NUM
fbem-31070	49	64	0	0	NUM
fbem-31070	49	65	satisfaction	satisfaction	NOUN
fbem-31070	49	66	with	with	ADP
fbem-31070	49	67	after	after	ADP
fbem-31070	49	68	-	-	PUNCT
fbem-31070	49	69	sales	sales	NOUN
fbem-31070	49	70	processing	processing	NOUN
fbem-31070	49	71	efficiency	efficiency	NOUN
fbem-31070	49	72	18.25	18.25	NUM
fbem-31070	49	73	32.96	32.96	NUM
fbem-31070	49	74	43.7	43.7	NUM
fbem-31070	49	75	3.7	3.7	NUM
fbem-31070	49	76	1.1	1.1	NUM
fbem-31070	49	77	this	this	DET
fbem-31070	49	78	table	table	NOUN
fbem-31070	49	79	,	,	PUNCT
fbem-31070	49	80	titled	title	VERB
fbem-31070	49	81	"	"	PUNCT
fbem-31070	49	82	customers	customer	NOUN
fbem-31070	49	83	’	'	PUNCT
fbem-31070	49	84	perceived	perceive	VERB
fbem-31070	49	85	service	service	NOUN
fbem-31070	49	86	satisfaction	satisfaction	NOUN
fbem-31070	49	87	of	of	ADP
fbem-31070	49	88	e	e	PROPN
fbem-31070	49	89	commerce	commerce	NOUN
fbem-31070	49	90	companies	company	NOUN
fbem-31070	49	91	"	"	PUNCT
fbem-31070	49	92	,	,	PUNCT
fbem-31070	49	93	presents	present	VERB
fbem-31070	49	94	data	datum	NOUN
fbem-31070	49	95	on	on	ADP
fbem-31070	49	96	customers	customer	NOUN
fbem-31070	49	97	'	'	PART
fbem-31070	49	98	satisfaction	satisfaction	NOUN
fbem-31070	49	99	levels	level	NOUN
fbem-31070	49	100	across	across	ADP
fbem-31070	49	101	five	five	NUM
fbem-31070	49	102	different	different	ADJ
fbem-31070	49	103	aspects	aspect	NOUN
fbem-31070	49	104	of	of	ADP
fbem-31070	49	105	e	e	PROPN
fbem-31070	49	106	commerce	commerce	NOUN
fbem-31070	49	107	services	service	NOUN
fbem-31070	49	108	.	.	PUNCT
fbem-31070	50	1	the	the	DET
fbem-31070	50	2	satisfaction	satisfaction	NOUN
fbem-31070	50	3	levels	level	NOUN
fbem-31070	50	4	are	be	AUX
fbem-31070	50	5	categorized	categorize	VERB
fbem-31070	50	6	into	into	ADP
fbem-31070	50	7	five	five	NUM
fbem-31070	50	8	groups	group	NOUN
fbem-31070	50	9	:	:	PUNCT
fbem-31070	50	10	"	"	PUNCT
fbem-31070	50	11	very	very	ADV
fbem-31070	50	12	satisfied	satisfied	ADJ
fbem-31070	50	13	"	"	PUNCT
fbem-31070	50	14	,	,	PUNCT
fbem-31070	50	15	"	"	PUNCT
fbem-31070	50	16	satisfied	satisfied	ADJ
fbem-31070	50	17	"	"	PUNCT
fbem-31070	50	18	,	,	PUNCT
fbem-31070	50	19	"	"	PUNCT
fbem-31070	50	20	common	common	ADJ
fbem-31070	50	21	"	"	PUNCT
fbem-31070	50	22	,	,	PUNCT
fbem-31070	50	23	"	"	PUNCT
fbem-31070	50	24	dissatisfied	dissatisfied	ADJ
fbem-31070	50	25	"	"	PUNCT
fbem-31070	50	26	,	,	PUNCT
fbem-31070	50	27	and	and	CCONJ
fbem-31070	50	28	"	"	PUNCT
fbem-31070	50	29	very	very	ADV
fbem-31070	50	30	dissatisfied	dissatisfied	ADJ
fbem-31070	50	31	"	"	PUNCT
fbem-31070	50	32	,	,	PUNCT
fbem-31070	50	33	with	with	ADP
fbem-31070	50	34	the	the	DET
fbem-31070	50	35	percentages	percentage	NOUN
fbem-31070	50	36	of	of	ADP
fbem-31070	50	37	customers	customer	NOUN
fbem-31070	50	38	in	in	ADP
fbem-31070	50	39	each	each	DET
fbem-31070	50	40	group	group	NOUN
fbem-31070	50	41	for	for	ADP
fbem-31070	50	42	each	each	DET
fbem-31070	50	43	service	service	NOUN
fbem-31070	50	44	aspect	aspect	NOUN
fbem-31070	50	45	shown	show	VERB
fbem-31070	50	46	.	.	PUNCT
fbem-31070	51	1	satisfaction	satisfaction	NOUN
fbem-31070	51	2	with	with	ADP
fbem-31070	51	3	customer	customer	NOUN
fbem-31070	51	4	service	service	NOUN
fbem-31070	51	5	response	response	NOUN
fbem-31070	51	6	:	:	PUNCT
fbem-31070	51	7	over	over	ADP
fbem-31070	51	8	67	67	NUM
fbem-31070	51	9	%	%	NOUN
fbem-31070	51	10	(	(	PUNCT
fbem-31070	51	11	20.37	20.37	NUM
fbem-31070	51	12	%	%	NOUN
fbem-31070	51	13	+	+	NOUN
fbem-31070	51	14	46.67	46.67	NUM
fbem-31070	51	15	%	%	NOUN
fbem-31070	51	16	)	)	PUNCT
fbem-31070	51	17	of	of	ADP
fbem-31070	51	18	customers	customer	NOUN
fbem-31070	51	19	are	be	AUX
fbem-31070	51	20	either	either	CCONJ
fbem-31070	51	21	very	very	ADV
fbem-31070	51	22	satisfied	satisfied	ADJ
fbem-31070	51	23	or	or	CCONJ
fbem-31070	51	24	satisfied	satisfied	ADJ
fbem-31070	51	25	.	.	PUNCT
fbem-31070	52	1	only	only	ADV
fbem-31070	52	2	a	a	DET
fbem-31070	52	3	small	small	ADJ
fbem-31070	52	4	proportion	proportion	NOUN
fbem-31070	52	5	(	(	PUNCT
fbem-31070	52	6	0.74	0.74	NUM
fbem-31070	52	7	%	%	NOUN
fbem-31070	52	8	)	)	PUNCT
fbem-31070	52	9	is	be	AUX
fbem-31070	52	10	dissatisfied	dissatisfied	ADJ
fbem-31070	52	11	,	,	PUNCT
fbem-31070	52	12	and	and	CCONJ
fbem-31070	52	13	none	none	NOUN
fbem-31070	52	14	are	be	AUX
fbem-31070	52	15	very	very	ADV
fbem-31070	52	16	dissatisfied	dissatisfied	ADJ
fbem-31070	52	17	.	.	PUNCT
fbem-31070	53	1	satisfaction	satisfaction	NOUN
fbem-31070	53	2	with	with	ADP
fbem-31070	53	3	logistics	logistic	NOUN
fbem-31070	53	4	speed	speed	NOUN
fbem-31070	53	5	:	:	PUNCT
fbem-31070	53	6	around	around	ADV
fbem-31070	53	7	62	62	NUM
fbem-31070	53	8	%	%	NOUN
fbem-31070	53	9	(	(	PUNCT
fbem-31070	53	10	18.89	18.89	NUM
fbem-31070	53	11	%	%	NOUN
fbem-31070	53	12	+	+	NOUN
fbem-31070	53	13	42.96	42.96	NUM
fbem-31070	53	14	%	%	NOUN
fbem-31070	53	15	)	)	PUNCT
fbem-31070	53	16	of	of	ADP
fbem-31070	53	17	customers	customer	NOUN
fbem-31070	53	18	are	be	AUX
fbem-31070	53	19	very	very	ADV
fbem-31070	53	20	satisfied	satisfied	ADJ
fbem-31070	53	21	or	or	CCONJ
fbem-31070	53	22	satisfied	satisfied	ADJ
fbem-31070	53	23	.	.	PUNCT
fbem-31070	54	1	the	the	DET
fbem-31070	54	2	dissatisfied	dissatisfied	ADJ
fbem-31070	54	3	proportion	proportion	NOUN
fbem-31070	54	4	is	be	AUX
fbem-31070	54	5	0.74	0.74	NUM
fbem-31070	54	6	%	%	NOUN
fbem-31070	54	7	,	,	PUNCT
fbem-31070	54	8	with	with	ADP
fbem-31070	54	9	no	no	DET
fbem-31070	54	10	very	very	ADV
fbem-31070	54	11	dissatisfied	dissatisfied	ADJ
fbem-31070	54	12	customers	customer	NOUN
fbem-31070	54	13	.	.	PUNCT
fbem-31070	55	1	satisfaction	satisfaction	NOUN
fbem-31070	55	2	with	with	ADP
fbem-31070	55	3	the	the	DET
fbem-31070	55	4	service	service	NOUN
fbem-31070	55	5	process	process	NOUN
fbem-31070	55	6	:	:	PUNCT
fbem-31070	55	7	approximately	approximately	ADV
fbem-31070	55	8	63	63	NUM
fbem-31070	55	9	%	%	NOUN
fbem-31070	55	10	(	(	PUNCT
fbem-31070	55	11	22.59	22.59	NUM
fbem-31070	55	12	%	%	NOUN
fbem-31070	55	13	+	+	NOUN
fbem-31070	55	14	40.37	40.37	NUM
fbem-31070	55	15	%	%	NOUN
fbem-31070	55	16	)	)	PUNCT
fbem-31070	55	17	of	of	ADP
fbem-31070	55	18	customers	customer	NOUN
fbem-31070	55	19	fall	fall	VERB
fbem-31070	55	20	into	into	ADP
fbem-31070	55	21	the	the	DET
fbem-31070	55	22	very	very	ADV
fbem-31070	55	23	satisfied	satisfied	ADJ
fbem-31070	55	24	or	or	CCONJ
fbem-31070	55	25	satisfied	satisfied	ADJ
fbem-31070	55	26	categories	category	NOUN
fbem-31070	55	27	.	.	PUNCT
fbem-31070	56	1	however	however	ADV
fbem-31070	56	2	,	,	PUNCT
fbem-31070	56	3	a	a	DET
fbem-31070	56	4	slightly	slightly	ADV
fbem-31070	56	5	higher	high	ADJ
fbem-31070	56	6	percentage	percentage	NOUN
fbem-31070	56	7	(	(	PUNCT
fbem-31070	56	8	1.85	1.85	NUM
fbem-31070	56	9	%	%	NOUN
fbem-31070	56	10	dissatisfied	dissatisfied	ADJ
fbem-31070	56	11	and	and	CCONJ
fbem-31070	56	12	0.74	0.74	NUM
fbem-31070	56	13	%	%	NOUN
fbem-31070	56	14	very	very	ADV
fbem-31070	56	15	dissatisfied	dissatisfied	ADJ
fbem-31070	56	16	)	)	PUNCT
fbem-31070	56	17	shows	show	VERB
fbem-31070	56	18	some	some	DET
fbem-31070	56	19	negative	negative	ADJ
fbem-31070	56	20	sentiment	sentiment	NOUN
fbem-31070	56	21	.	.	PUNCT
fbem-31070	57	1	satisfaction	satisfaction	NOUN
fbem-31070	57	2	with	with	ADP
fbem-31070	57	3	product	product	NOUN
fbem-31070	57	4	perception	perception	NOUN
fbem-31070	57	5	:	:	PUNCT
fbem-31070	57	6	nearly	nearly	ADV
fbem-31070	57	7	73	73	NUM
fbem-31070	57	8	%	%	NOUN
fbem-31070	57	9	(	(	PUNCT
fbem-31070	57	10	21.11	21.11	NUM
fbem-31070	57	11	%	%	NOUN
fbem-31070	57	12	+	+	NOUN
fbem-31070	57	13	51.85	51.85	NUM
fbem-31070	57	14	%	%	NOUN
fbem-31070	57	15	)	)	PUNCT
fbem-31070	57	16	of	of	ADP
fbem-31070	57	17	customers	customer	NOUN
fbem-31070	57	18	are	be	AUX
fbem-31070	57	19	very	very	ADV
fbem-31070	57	20	satisfied	satisfied	ADJ
fbem-31070	57	21	or	or	CCONJ
fbem-31070	57	22	satisfied	satisfied	ADJ
fbem-31070	57	23	,	,	PUNCT
fbem-31070	57	24	and	and	CCONJ
fbem-31070	57	25	1.48	1.48	NUM
fbem-31070	57	26	%	%	NOUN
fbem-31070	57	27	are	be	AUX
fbem-31070	57	28	dissatisfied	dissatisfied	ADJ
fbem-31070	57	29	,	,	PUNCT
fbem-31070	57	30	with	with	ADP
fbem-31070	57	31	no	no	DET
fbem-31070	57	32	very	very	ADV
fbem-31070	57	33	dissatisfied	dissatisfied	ADJ
fbem-31070	57	34	customers	customer	NOUN
fbem-31070	57	35	.	.	PUNCT
fbem-31070	58	1	satisfaction	satisfaction	NOUN
fbem-31070	58	2	with	with	ADP
fbem-31070	58	3	after	after	ADP
fbem-31070	58	4	sales	sales	NOUN
fbem-31070	58	5	processing	processing	NOUN
fbem-31070	58	6	efficiency	efficiency	NOUN
fbem-31070	58	7	:	:	PUNCT
fbem-31070	58	8	the	the	DET
fbem-31070	58	9	lowest	low	ADJ
fbem-31070	58	10	proportion	proportion	NOUN
fbem-31070	58	11	of	of	ADP
fbem-31070	58	12	very	very	ADV
fbem-31070	58	13	satisfied	satisfied	ADJ
fbem-31070	58	14	and	and	CCONJ
fbem-31070	58	15	satisfied	satisfied	ADJ
fbem-31070	58	16	customers	customer	NOUN
fbem-31070	58	17	(	(	PUNCT
fbem-31070	58	18	18.25	18.25	NUM
fbem-31070	58	19	%	%	NOUN
fbem-31070	58	20	+	+	NOUN
fbem-31070	58	21	32.96	32.96	NUM
fbem-31070	58	22	%	%	NOUN
fbem-31070	58	23	=	=	NOUN
fbem-31070	58	24	51.21	51.21	NUM
fbem-31070	58	25	%	%	NOUN
fbem-31070	58	26	)	)	PUNCT
fbem-31070	58	27	.	.	PUNCT
fbem-31070	59	1	a	a	DET
fbem-31070	59	2	relatively	relatively	ADV
fbem-31070	59	3	higher	high	ADJ
fbem-31070	59	4	percentage	percentage	NOUN
fbem-31070	59	5	(	(	PUNCT
fbem-31070	59	6	3.7	3.7	NUM
fbem-31070	59	7	%	%	NOUN
fbem-31070	59	8	dissatisfied	dissatisfied	ADJ
fbem-31070	59	9	and	and	CCONJ
fbem-31070	59	10	1.1	1.1	NUM
fbem-31070	59	11	%	%	NOUN
fbem-31070	59	12	very	very	ADV
fbem-31070	59	13	dissatisfied	dissatisfied	ADJ
fbem-31070	59	14	)	)	PUNCT
fbem-31070	59	15	indicates	indicate	VERB
fbem-31070	59	16	more	more	ADJ
fbem-31070	59	17	room	room	NOUN
fbem-31070	59	18	for	for	ADP
fbem-31070	59	19	improvement	improvement	NOUN
fbem-31070	59	20	in	in	ADP
fbem-31070	59	21	this	this	DET
fbem-31070	59	22	area	area	NOUN
fbem-31070	59	23	.	.	PUNCT
fbem-31070	60	1	from	from	ADP
fbem-31070	60	2	the	the	DET
fbem-31070	60	3	table	table	NOUN
fbem-31070	60	4	we	we	PRON
fbem-31070	60	5	can	can	AUX
fbem-31070	60	6	get	get	VERB
fbem-31070	60	7	,	,	PUNCT
fbem-31070	60	8	overall	overall	ADJ
fbem-31070	60	9	positive	positive	ADJ
fbem-31070	60	10	sentiment	sentiment	NOUN
fbem-31070	60	11	:	:	PUNCT
fbem-31070	60	12	in	in	ADP
fbem-31070	60	13	general	general	ADJ
fbem-31070	60	14	,	,	PUNCT
fbem-31070	60	15	e	e	PROPN
fbem-31070	60	16	commerce	commerce	NOUN
fbem-31070	60	17	companies	company	NOUN
fbem-31070	60	18	are	be	AUX
fbem-31070	60	19	performing	perform	VERB
fbem-31070	60	20	well	well	ADV
fbem-31070	60	21	in	in	ADP
fbem-31070	60	22	most	most	ADJ
fbem-31070	60	23	service	service	NOUN
fbem-31070	60	24	aspects	aspect	NOUN
fbem-31070	60	25	,	,	PUNCT
fbem-31070	60	26	as	as	SCONJ
fbem-31070	60	27	indicated	indicate	VERB
fbem-31070	60	28	by	by	ADP
fbem-31070	60	29	the	the	DET
fbem-31070	60	30	high	high	ADJ
fbem-31070	60	31	percentages	percentage	NOUN
fbem-31070	60	32	of	of	ADP
fbem-31070	60	33	satisfied	satisfied	ADJ
fbem-31070	60	34	and	and	CCONJ
fbem-31070	60	35	very	very	ADV
fbem-31070	60	36	satisfied	satisfied	ADJ
fbem-31070	60	37	customers	customer	NOUN
fbem-31070	60	38	across	across	ADP
fbem-31070	60	39	multiple	multiple	ADJ
fbem-31070	60	40	areas	area	NOUN
fbem-31070	60	41	.	.	PUNCT
fbem-31070	61	1	areas	area	NOUN
fbem-31070	61	2	for	for	ADP
fbem-31070	61	3	improvement	improvement	NOUN
fbem-31070	61	4	:	:	PUNCT
fbem-31070	61	5	after	after	SCONJ
fbem-31070	61	6	sales	sales	NOUN
fbem-31070	61	7	processing	processing	NOUN
fbem-31070	61	8	efficiency	efficiency	NOUN
fbem-31070	61	9	stands	stand	VERB
fbem-31070	61	10	out	out	ADP
fbem-31070	61	11	as	as	ADP
fbem-31070	61	12	an	an	DET
fbem-31070	61	13	area	area	NOUN
fbem-31070	61	14	that	that	PRON
fbem-31070	61	15	needs	need	VERB
fbem-31070	61	16	enhancement	enhancement	NOUN
fbem-31070	61	17	.	.	PUNCT
fbem-31070	62	1	e	e	NOUN
fbem-31070	62	2	commerce	commerce	NOUN
fbem-31070	62	3	companies	company	NOUN
fbem-31070	62	4	should	should	AUX
fbem-31070	62	5	focus	focus	VERB
fbem-31070	62	6	on	on	ADP
fbem-31070	62	7	optimizing	optimize	VERB
fbem-31070	62	8	after	after	SCONJ
fbem-31070	62	9	sales	sale	NOUN
fbem-31070	62	10	procedures	procedure	NOUN
fbem-31070	62	11	to	to	PART
fbem-31070	62	12	reduce	reduce	VERB
fbem-31070	62	13	dissatisfaction	dissatisfaction	NOUN
fbem-31070	62	14	.	.	PUNCT
fbem-31070	63	1	additionally	additionally	ADV
fbem-31070	63	2	,	,	PUNCT
fbem-31070	63	3	while	while	SCONJ
fbem-31070	63	4	the	the	DET
fbem-31070	63	5	percentages	percentage	NOUN
fbem-31070	63	6	are	be	AUX
fbem-31070	63	7	small	small	ADJ
fbem-31070	63	8	,	,	PUNCT
fbem-31070	63	9	any	any	DET
fbem-31070	63	10	dissatisfaction	dissatisfaction	NOUN
fbem-31070	63	11	in	in	ADP
fbem-31070	63	12	other	other	ADJ
fbem-31070	63	13	areas	area	NOUN
fbem-31070	63	14	like	like	ADP
fbem-31070	63	15	the	the	DET
fbem-31070	63	16	service	service	NOUN
fbem-31070	63	17	process	process	NOUN
fbem-31070	63	18	should	should	AUX
fbem-31070	63	19	also	also	ADV
fbem-31070	63	20	be	be	AUX
fbem-31070	63	21	addressed	address	VERB
fbem-31070	63	22	to	to	PART
fbem-31070	63	23	maintain	maintain	VERB
fbem-31070	63	24	and	and	CCONJ
fbem-31070	63	25	improve	improve	VERB
fbem-31070	63	26	overall	overall	ADJ
fbem-31070	63	27	customer	customer	NOUN
fbem-31070	63	28	satisfaction	satisfaction	NOUN
fbem-31070	63	29	.	.	PUNCT
fbem-31070	64	1	customer	customer	NOUN
fbem-31070	64	2	service	service	NOUN
fbem-31070	64	3	and	and	CCONJ
fbem-31070	64	4	product	product	NOUN
fbem-31070	64	5	perception	perception	NOUN
fbem-31070	64	6	strengths	strength	NOUN
fbem-31070	64	7	:	:	PUNCT
fbem-31070	64	8	the	the	DET
fbem-31070	64	9	relatively	relatively	ADV
fbem-31070	64	10	high	high	ADJ
fbem-31070	64	11	satisfaction	satisfaction	NOUN
fbem-31070	64	12	levels	level	NOUN
fbem-31070	64	13	in	in	ADP
fbem-31070	64	14	customer	customer	NOUN
fbem-31070	64	15	service	service	NOUN
fbem-31070	64	16	response	response	NOUN
fbem-31070	64	17	and	and	CCONJ
fbem-31070	64	18	product	product	NOUN
fbem-31070	64	19	perception	perception	NOUN
fbem-31070	64	20	can	can	AUX
fbem-31070	64	21	be	be	AUX
fbem-31070	64	22	leveraged	leverage	VERB
fbem-31070	64	23	as	as	ADP
fbem-31070	64	24	competitive	competitive	ADJ
fbem-31070	64	25	advantages	advantage	NOUN
fbem-31070	64	26	.	.	PUNCT
fbem-31070	65	1	companies	company	NOUN
fbem-31070	65	2	can	can	AUX
fbem-31070	65	3	continue	continue	VERB
fbem-31070	65	4	to	to	PART
fbem-31070	65	5	invest	invest	VERB
fbem-31070	65	6	in	in	ADP
fbem-31070	65	7	these	these	DET
fbem-31070	65	8	areas	area	NOUN
fbem-31070	65	9	to	to	PART
fbem-31070	65	10	further	far	ADV
fbem-31070	65	11	strengthen	strengthen	VERB
fbem-31070	65	12	their	their	PRON
fbem-31070	65	13	positive	positive	ADJ
fbem-31070	65	14	reputation	reputation	NOUN
fbem-31070	65	15	.	.	PUNCT
fbem-31070	66	1	figure	figure	NOUN
fbem-31070	66	2	1	1	NUM
fbem-31070	66	3	.	.	PUNCT
fbem-31070	67	1	analysis	analysis	NOUN
fbem-31070	67	2	of	of	ADP
fbem-31070	67	3	the	the	DET
fbem-31070	67	4	proportion	proportion	NOUN
fbem-31070	67	5	of	of	ADP
fbem-31070	67	6	factors	factor	NOUN
fbem-31070	67	7	affecting	affect	VERB
fbem-31070	67	8	the	the	DET
fbem-31070	67	9	development	development	NOUN
fbem-31070	67	10	of	of	ADP
fbem-31070	67	11	e	e	PROPN
fbem-31070	67	12	-	-	NOUN
fbem-31070	67	13	commerce	commerce	NOUN
fbem-31070	67	14	enterprises	enterprise	NOUN
fbem-31070	67	15	legend	legend	VERB
fbem-31070	67	16	:	:	PUNCT
fbem-31070	67	17	1	1	X
fbem-31070	67	18	.	.	X
fbem-31070	68	1	e	e	X
fbem-31070	68	2	-	-	NOUN
fbem-31070	68	3	commerce	commerce	NOUN
fbem-31070	68	4	enterprises	enterprise	NOUN
fbem-31070	68	5	lack	lack	VERB
fbem-31070	68	6	strategic	strategic	ADJ
fbem-31070	68	7	positioning	positioning	NOUN
fbem-31070	68	8	and	and	CCONJ
fbem-31070	68	9	long	long	ADJ
fbem-31070	68	10	-	-	PUNCT
fbem-31070	68	11	term	term	NOUN
fbem-31070	68	12	planning	planning	NOUN
fbem-31070	68	13	.	.	PUNCT
fbem-31070	69	1	2	2	X
fbem-31070	69	2	.	.	X
fbem-31070	69	3	e	e	X
fbem-31070	69	4	-	-	NOUN
fbem-31070	69	5	commerce	commerce	NOUN
fbem-31070	69	6	enterprises	enterprise	NOUN
fbem-31070	69	7	fail	fail	VERB
fbem-31070	69	8	to	to	PART
fbem-31070	69	9	meet	meet	VERB
fbem-31070	69	10	the	the	DET
fbem-31070	69	11	diverse	diverse	ADJ
fbem-31070	69	12	needs	need	NOUN
fbem-31070	69	13	of	of	ADP
fbem-31070	69	14	customers	customer	NOUN
fbem-31070	69	15	.	.	PUNCT
fbem-31070	70	1	3	3	X
fbem-31070	70	2	.	.	X
fbem-31070	70	3	basic	basic	ADJ
fbem-31070	70	4	logistics	logistic	NOUN
fbem-31070	70	5	services	service	NOUN
fbem-31070	70	6	are	be	AUX
fbem-31070	70	7	imperfect	imperfect	ADJ
fbem-31070	70	8	.	.	PUNCT
fbem-31070	71	1	4	4	X
fbem-31070	71	2	.	.	X
fbem-31070	71	3	value	value	NOUN
fbem-31070	71	4	-	-	PUNCT
fbem-31070	71	5	added	add	VERB
fbem-31070	71	6	logistics	logistic	NOUN
fbem-31070	71	7	services	service	NOUN
fbem-31070	71	8	are	be	AUX
fbem-31070	71	9	missing	miss	VERB
fbem-31070	71	10	.	.	PUNCT
fbem-31070	72	1	5	5	X
fbem-31070	72	2	.	.	PUNCT
fbem-31070	72	3	other	other	ADJ
fbem-31070	72	4	reasons	reason	NOUN
fbem-31070	72	5	.	.	PUNCT
fbem-31070	73	1	from	from	ADP
fbem-31070	73	2	the	the	DET
fbem-31070	73	3	chart	chart	NOUN
fbem-31070	73	4	,	,	PUNCT
fbem-31070	73	5	we	we	PRON
fbem-31070	73	6	know	know	VERB
fbem-31070	73	7	that	that	SCONJ
fbem-31070	73	8	e	e	NOUN
fbem-31070	73	9	-	-	NOUN
fbem-31070	73	10	commerce	commerce	NOUN
fbem-31070	73	11	enterprises	enterprise	NOUN
fbem-31070	73	12	fail	fail	VERB
fbem-31070	73	13	to	to	PART
fbem-31070	73	14	meet	meet	VERB
fbem-31070	73	15	the	the	DET
fbem-31070	73	16	diverse	diverse	ADJ
fbem-31070	73	17	needs	need	NOUN
fbem-31070	73	18	of	of	ADP
fbem-31070	73	19	customers	customer	NOUN
fbem-31070	73	20	.	.	PUNCT
fbem-31070	74	1	3	3	NUM
fbem-31070	74	2	accounts	account	NOUN
fbem-31070	74	3	for	for	ADP
fbem-31070	74	4	the	the	DET
fbem-31070	74	5	largest	large	ADJ
fbem-31070	74	6	proportion	proportion	NOUN
fbem-31070	74	7	,	,	PUNCT
fbem-31070	74	8	which	which	PRON
fbem-31070	74	9	is	be	AUX
fbem-31070	74	10	49.63	49.63	NUM
fbem-31070	74	11	%	%	NOUN
fbem-31070	74	12	.	.	PUNCT
fbem-31070	75	1	this	this	PRON
fbem-31070	75	2	shows	show	VERB
fbem-31070	75	3	that	that	SCONJ
fbem-31070	75	4	the	the	DET
fbem-31070	75	5	perceived	perceive	VERB
fbem-31070	75	6	service	service	NOUN
fbem-31070	75	7	quality	quality	NOUN
fbem-31070	75	8	of	of	ADP
fbem-31070	75	9	customers	customer	NOUN
fbem-31070	75	10	directly	directly	ADV
fbem-31070	75	11	affects	affect	VERB
fbem-31070	75	12	the	the	DET
fbem-31070	75	13	27	27	NUM
fbem-31070	75	14	development	development	NOUN
fbem-31070	75	15	of	of	ADP
fbem-31070	75	16	china	china	PROPN
fbem-31070	75	17	's	's	PART
fbem-31070	75	18	e	e	PROPN
fbem-31070	75	19	-	-	NOUN
fbem-31070	75	20	commerce	commerce	NOUN
fbem-31070	75	21	enterprises	enterprise	NOUN
fbem-31070	75	22	.	.	PUNCT
fbem-31070	76	1	when	when	SCONJ
fbem-31070	76	2	customers	customer	NOUN
fbem-31070	76	3	perceive	perceive	VERB
fbem-31070	76	4	high	high	ADJ
fbem-31070	76	5	service	service	NOUN
fbem-31070	76	6	quality	quality	NOUN
fbem-31070	76	7	,	,	PUNCT
fbem-31070	76	8	they	they	PRON
fbem-31070	76	9	will	will	AUX
fbem-31070	76	10	have	have	VERB
fbem-31070	76	11	trust	trust	NOUN
fbem-31070	76	12	and	and	CCONJ
fbem-31070	76	13	goodwill	goodwill	NOUN
fbem-31070	76	14	towards	towards	ADP
fbem-31070	76	15	the	the	DET
fbem-31070	76	16	enterprise	enterprise	NOUN
fbem-31070	76	17	,	,	PUNCT
fbem-31070	76	18	and	and	CCONJ
fbem-31070	76	19	are	be	AUX
fbem-31070	76	20	more	more	ADV
fbem-31070	76	21	likely	likely	ADJ
fbem-31070	76	22	to	to	PART
fbem-31070	76	23	become	become	VERB
fbem-31070	76	24	loyal	loyal	ADJ
fbem-31070	76	25	customers	customer	NOUN
fbem-31070	76	26	of	of	ADP
fbem-31070	76	27	the	the	DET
fbem-31070	76	28	enterprise	enterprise	NOUN
fbem-31070	76	29	,	,	PUNCT
fbem-31070	76	30	make	make	VERB
fbem-31070	76	31	repeated	repeat	VERB
fbem-31070	76	32	purchases	purchase	NOUN
fbem-31070	76	33	and	and	CCONJ
fbem-31070	76	34	long	long	ADJ
fbem-31070	76	35	-	-	PUNCT
fbem-31070	76	36	term	term	NOUN
fbem-31070	76	37	consumption	consumption	NOUN
fbem-31070	76	38	,	,	PUNCT
fbem-31070	76	39	thereby	thereby	ADV
fbem-31070	76	40	promoting	promote	VERB
fbem-31070	76	41	the	the	DET
fbem-31070	76	42	development	development	NOUN
fbem-31070	76	43	of	of	ADP
fbem-31070	76	44	the	the	DET
fbem-31070	76	45	enterprise	enterprise	NOUN
fbem-31070	76	46	and	and	CCONJ
fbem-31070	76	47	increasing	increase	VERB
fbem-31070	76	48	its	its	PRON
fbem-31070	76	49	profits	profit	NOUN
fbem-31070	76	50	.	.	PUNCT
fbem-31070	77	1	for	for	ADP
fbem-31070	77	2	example	example	NOUN
fbem-31070	77	3	,	,	PUNCT
fbem-31070	77	4	haidilao	haidilao	PROPN
fbem-31070	77	5	has	have	AUX
fbem-31070	77	6	established	establish	VERB
fbem-31070	77	7	a	a	DET
fbem-31070	77	8	good	good	ADJ
fbem-31070	77	9	image	image	NOUN
fbem-31070	77	10	in	in	ADP
fbem-31070	77	11	the	the	DET
fbem-31070	77	12	hearts	heart	NOUN
fbem-31070	77	13	of	of	ADP
fbem-31070	77	14	customers	customer	NOUN
fbem-31070	77	15	with	with	ADP
fbem-31070	77	16	its	its	PRON
fbem-31070	77	17	high	high	ADJ
fbem-31070	77	18	-	-	PUNCT
fbem-31070	77	19	quality	quality	NOUN
fbem-31070	77	20	service	service	NOUN
fbem-31070	77	21	,	,	PUNCT
fbem-31070	77	22	and	and	CCONJ
fbem-31070	77	23	many	many	ADJ
fbem-31070	77	24	customers	customer	NOUN
fbem-31070	77	25	will	will	AUX
fbem-31070	77	26	patronize	patronize	VERB
fbem-31070	77	27	it	it	PRON
fbem-31070	77	28	many	many	ADJ
fbem-31070	77	29	times	time	NOUN
fbem-31070	77	30	because	because	SCONJ
fbem-31070	77	31	of	of	ADP
fbem-31070	77	32	its	its	PRON
fbem-31070	77	33	considerate	considerate	ADJ
fbem-31070	77	34	service	service	NOUN
fbem-31070	77	35	.	.	PUNCT
fbem-31070	78	1	4	4	X
fbem-31070	78	2	.	.	NOUN
fbem-31070	78	3	measures	measure	NOUN
fbem-31070	78	4	and	and	CCONJ
fbem-31070	78	5	methods	method	NOUN
fbem-31070	78	6	for	for	ADP
fbem-31070	78	7	optimizing	optimize	VERB
fbem-31070	78	8	customer	customer	NOUN
fbem-31070	78	9	service	service	NOUN
fbem-31070	78	10	management	management	NOUN
fbem-31070	78	11	of	of	ADP
fbem-31070	78	12	e	e	PROPN
fbem-31070	78	13	-	-	NOUN
fbem-31070	78	14	commerce	commerce	NOUN
fbem-31070	78	15	enterprises	enterprise	NOUN
fbem-31070	78	16	based	base	VERB
fbem-31070	78	17	on	on	ADP
fbem-31070	78	18	big	big	ADJ
fbem-31070	78	19	data	datum	NOUN
fbem-31070	78	20	4.1	4.1	NUM
fbem-31070	78	21	.	.	PUNCT
fbem-31070	78	22	optimizing	optimize	VERB
fbem-31070	78	23	basic	basic	ADJ
fbem-31070	78	24	customer	customer	NOUN
fbem-31070	78	25	service	service	NOUN
fbem-31070	78	26	first	first	ADV
fbem-31070	79	1	,	,	PUNCT
fbem-31070	79	2	it	it	PRON
fbem-31070	79	3	is	be	AUX
fbem-31070	79	4	crucial	crucial	ADJ
fbem-31070	79	5	to	to	PART
fbem-31070	79	6	improve	improve	VERB
fbem-31070	79	7	the	the	DET
fbem-31070	79	8	response	response	NOUN
fbem-31070	79	9	speed	speed	NOUN
fbem-31070	79	10	of	of	ADP
fbem-31070	79	11	ecommerce	ecommerce	NOUN
fbem-31070	79	12	companies	company	NOUN
fbem-31070	79	13	'	'	PART
fbem-31070	79	14	customer	customer	NOUN
fbem-31070	79	15	service	service	NOUN
fbem-31070	79	16	.	.	PUNCT
fbem-31070	80	1	ai	ai	VERB
fbem-31070	80	2	+	+	CCONJ
fbem-31070	80	3	big	big	ADJ
fbem-31070	80	4	data	datum	NOUN
fbem-31070	80	5	technology	technology	NOUN
fbem-31070	80	6	can	can	AUX
fbem-31070	80	7	be	be	AUX
fbem-31070	80	8	used	use	VERB
fbem-31070	80	9	to	to	PART
fbem-31070	80	10	collect	collect	VERB
fbem-31070	80	11	data	datum	NOUN
fbem-31070	80	12	from	from	ADP
fbem-31070	80	13	various	various	ADJ
fbem-31070	80	14	online	online	ADJ
fbem-31070	80	15	shopping	shopping	NOUN
fbem-31070	80	16	customers	customer	NOUN
fbem-31070	80	17	,	,	PUNCT
fbem-31070	80	18	and	and	CCONJ
fbem-31070	80	19	then	then	ADV
fbem-31070	80	20	organize	organize	VERB
fbem-31070	80	21	and	and	CCONJ
fbem-31070	80	22	analyze	analyze	VERB
fbem-31070	80	23	it	it	PRON
fbem-31070	80	24	.	.	PUNCT
fbem-31070	81	1	when	when	SCONJ
fbem-31070	81	2	the	the	DET
fbem-31070	81	3	e	e	PROPN
fbem-31070	81	4	-	-	NOUN
fbem-31070	81	5	commerce	commerce	NOUN
fbem-31070	81	6	customer	customer	NOUN
fbem-31070	81	7	service	service	NOUN
fbem-31070	81	8	is	be	AUX
fbem-31070	81	9	not	not	PART
fbem-31070	81	10	online	online	ADJ
fbem-31070	81	11	,	,	PUNCT
fbem-31070	81	12	ai	ai	VERB
fbem-31070	81	13	can	can	AUX
fbem-31070	81	14	be	be	AUX
fbem-31070	81	15	used	use	VERB
fbem-31070	81	16	to	to	PART
fbem-31070	81	17	provide	provide	VERB
fbem-31070	81	18	intelligent	intelligent	ADJ
fbem-31070	81	19	answers	answer	NOUN
fbem-31070	81	20	.	.	PUNCT
fbem-31070	82	1	secondly	secondly	ADV
fbem-31070	82	2	,	,	PUNCT
fbem-31070	82	3	warehousing	warehousing	NOUN
fbem-31070	82	4	services	service	NOUN
fbem-31070	82	5	need	need	VERB
fbem-31070	82	6	to	to	PART
fbem-31070	82	7	be	be	AUX
fbem-31070	82	8	optimized	optimize	VERB
fbem-31070	82	9	.	.	PUNCT
fbem-31070	83	1	with	with	ADP
fbem-31070	83	2	the	the	DET
fbem-31070	83	3	help	help	NOUN
fbem-31070	83	4	of	of	ADP
fbem-31070	83	5	big	big	ADJ
fbem-31070	83	6	data	datum	NOUN
fbem-31070	83	7	,	,	PUNCT
fbem-31070	83	8	a	a	DET
fbem-31070	83	9	"	"	PUNCT
fbem-31070	83	10	virtual	virtual	ADJ
fbem-31070	83	11	inventory	inventory	NOUN
fbem-31070	83	12	"	"	PUNCT
fbem-31070	83	13	database	database	NOUN
fbem-31070	83	14	can	can	AUX
fbem-31070	83	15	be	be	AUX
fbem-31070	83	16	developed	develop	VERB
fbem-31070	83	17	to	to	PART
fbem-31070	83	18	update	update	VERB
fbem-31070	83	19	the	the	DET
fbem-31070	83	20	inventory	inventory	NOUN
fbem-31070	83	21	information	information	NOUN
fbem-31070	83	22	of	of	ADP
fbem-31070	83	23	goods	good	NOUN
fbem-31070	83	24	at	at	ADP
fbem-31070	83	25	any	any	DET
fbem-31070	83	26	time	time	NOUN
fbem-31070	83	27	,	,	PUNCT
fbem-31070	83	28	so	so	SCONJ
fbem-31070	83	29	that	that	SCONJ
fbem-31070	83	30	customers	customer	NOUN
fbem-31070	83	31	can	can	AUX
fbem-31070	83	32	intuitively	intuitively	ADV
fbem-31070	83	33	understand	understand	VERB
fbem-31070	83	34	the	the	DET
fbem-31070	83	35	inventory	inventory	NOUN
fbem-31070	83	36	status	status	NOUN
fbem-31070	83	37	,	,	PUNCT
fbem-31070	83	38	turnover	turnover	NOUN
fbem-31070	83	39	status	status	NOUN
fbem-31070	83	40	,	,	PUNCT
fbem-31070	83	41	and	and	CCONJ
fbem-31070	83	42	sustainability	sustainability	NOUN
fbem-31070	83	43	of	of	ADP
fbem-31070	83	44	goods	good	NOUN
fbem-31070	83	45	.	.	PUNCT
fbem-31070	84	1	finally	finally	ADV
fbem-31070	84	2	,	,	PUNCT
fbem-31070	84	3	it	it	PRON
fbem-31070	84	4	is	be	AUX
fbem-31070	84	5	necessary	necessary	ADJ
fbem-31070	84	6	to	to	PART
fbem-31070	84	7	optimize	optimize	VERB
fbem-31070	84	8	the	the	DET
fbem-31070	84	9	innovation	innovation	NOUN
fbem-31070	84	10	of	of	ADP
fbem-31070	84	11	distribution	distribution	NOUN
fbem-31070	84	12	services	service	NOUN
fbem-31070	84	13	.	.	PUNCT
fbem-31070	85	1	use	use	VERB
fbem-31070	85	2	big	big	ADJ
fbem-31070	85	3	data	datum	NOUN
fbem-31070	85	4	technology	technology	NOUN
fbem-31070	85	5	to	to	PART
fbem-31070	85	6	build	build	VERB
fbem-31070	85	7	a	a	DET
fbem-31070	85	8	distribution	distribution	NOUN
fbem-31070	85	9	database	database	NOUN
fbem-31070	85	10	,	,	PUNCT
fbem-31070	85	11	which	which	PRON
fbem-31070	85	12	contains	contain	VERB
fbem-31070	85	13	customer	customer	NOUN
fbem-31070	85	14	data	data	PROPN
fbem-31070	85	15	,	,	PUNCT
fbem-31070	85	16	vehicle	vehicle	NOUN
fbem-31070	85	17	data	datum	NOUN
fbem-31070	85	18	,	,	PUNCT
fbem-31070	85	19	road	road	NOUN
fbem-31070	85	20	condition	condition	NOUN
fbem-31070	85	21	data	datum	NOUN
fbem-31070	85	22	,	,	PUNCT
fbem-31070	85	23	product	product	NOUN
fbem-31070	85	24	data	datum	NOUN
fbem-31070	85	25	,	,	PUNCT
fbem-31070	85	26	etc	etc	X
fbem-31070	85	27	.	.	X
fbem-31070	85	28	,	,	PUNCT
fbem-31070	85	29	and	and	CCONJ
fbem-31070	85	30	build	build	VERB
fbem-31070	85	31	a	a	DET
fbem-31070	85	32	distribution	distribution	NOUN
fbem-31070	85	33	information	information	NOUN
fbem-31070	85	34	management	management	NOUN
fbem-31070	85	35	system	system	NOUN
fbem-31070	85	36	so	so	SCONJ
fbem-31070	85	37	that	that	SCONJ
fbem-31070	85	38	customers	customer	NOUN
fbem-31070	85	39	can	can	AUX
fbem-31070	85	40	quickly	quickly	ADV
fbem-31070	85	41	query	query	VERB
fbem-31070	85	42	the	the	DET
fbem-31070	85	43	distribution	distribution	NOUN
fbem-31070	85	44	quantity	quantity	NOUN
fbem-31070	85	45	,	,	PUNCT
fbem-31070	85	46	location	location	NOUN
fbem-31070	85	47	,	,	PUNCT
fbem-31070	85	48	time	time	NOUN
fbem-31070	85	49	,	,	PUNCT
fbem-31070	85	50	and	and	CCONJ
fbem-31070	85	51	other	other	ADJ
fbem-31070	85	52	information	information	NOUN
fbem-31070	85	53	through	through	ADP
fbem-31070	85	54	the	the	DET
fbem-31070	85	55	system	system	NOUN
fbem-31070	85	56	[	[	X
fbem-31070	85	57	4	4	NUM
fbem-31070	85	58	]	]	PUNCT
fbem-31070	85	59	.	.	PUNCT
fbem-31070	86	1	4.2	4.2	NUM
fbem-31070	86	2	.	.	PUNCT
fbem-31070	86	3	optimize	optimize	NOUN
fbem-31070	86	4	value	value	NOUN
fbem-31070	86	5	-	-	PUNCT
fbem-31070	86	6	added	add	VERB
fbem-31070	86	7	customer	customer	NOUN
fbem-31070	86	8	service	service	NOUN
fbem-31070	86	9	the	the	DET
fbem-31070	86	10	core	core	NOUN
fbem-31070	86	11	of	of	ADP
fbem-31070	86	12	value	value	NOUN
fbem-31070	86	13	-	-	PUNCT
fbem-31070	86	14	added	add	VERB
fbem-31070	86	15	customer	customer	NOUN
fbem-31070	86	16	service	service	NOUN
fbem-31070	86	17	lies	lie	VERB
fbem-31070	86	18	in	in	ADP
fbem-31070	86	19	going	go	VERB
fbem-31070	86	20	beyond	beyond	ADP
fbem-31070	86	21	basic	basic	ADJ
fbem-31070	86	22	needs	need	NOUN
fbem-31070	86	23	and	and	CCONJ
fbem-31070	86	24	improving	improve	VERB
fbem-31070	86	25	customer	customer	NOUN
fbem-31070	86	26	stickiness	stickiness	NOUN
fbem-31070	86	27	,	,	PUNCT
fbem-31070	86	28	satisfaction	satisfaction	NOUN
fbem-31070	86	29	and	and	CCONJ
fbem-31070	86	30	lifetime	lifetime	NOUN
fbem-31070	86	31	value	value	NOUN
fbem-31070	86	32	through	through	ADP
fbem-31070	86	33	differentiated	differentiated	ADJ
fbem-31070	86	34	,	,	PUNCT
fbem-31070	86	35	personalized	personalized	ADJ
fbem-31070	86	36	and	and	CCONJ
fbem-31070	86	37	high	high	ADJ
fbem-31070	86	38	-	-	PUNCT
fbem-31070	86	39	value	value	NOUN
fbem-31070	86	40	services	service	NOUN
fbem-31070	86	41	.	.	PUNCT
fbem-31070	87	1	utilize	utilize	VERB
fbem-31070	87	2	ai+	ai+	NOUN
fbem-31070	87	3	big	big	ADJ
fbem-31070	87	4	data	datum	NOUN
fbem-31070	87	5	driven	drive	VERB
fbem-31070	87	6	predictive	predictive	ADJ
fbem-31070	87	7	services	service	NOUN
fbem-31070	87	8	to	to	PART
fbem-31070	87	9	analyze	analyze	VERB
fbem-31070	87	10	user	user	NOUN
fbem-31070	87	11	behaviors	behavior	NOUN
fbem-31070	87	12	(	(	PUNCT
fbem-31070	87	13	such	such	ADJ
fbem-31070	87	14	as	as	ADP
fbem-31070	87	15	browsing	browse	VERB
fbem-31070	87	16	,	,	PUNCT
fbem-31070	87	17	adding	add	VERB
fbem-31070	87	18	to	to	ADP
fbem-31070	87	19	cart	cart	NOUN
fbem-31070	87	20	,	,	PUNCT
fbem-31070	87	21	customer	customer	NOUN
fbem-31070	87	22	service	service	NOUN
fbem-31070	87	23	consultation	consultation	NOUN
fbem-31070	87	24	records	record	NOUN
fbem-31070	87	25	)	)	PUNCT
fbem-31070	87	26	,	,	PUNCT
fbem-31070	87	27	predict	predict	VERB
fbem-31070	87	28	potential	potential	ADJ
fbem-31070	87	29	problems	problem	NOUN
fbem-31070	87	30	and	and	CCONJ
fbem-31070	87	31	proactively	proactively	ADV
fbem-31070	87	32	reach	reach	VERB
fbem-31070	87	33	out	out	ADP
fbem-31070	87	34	(	(	PUNCT
fbem-31070	87	35	such	such	ADJ
fbem-31070	87	36	as	as	ADP
fbem-31070	87	37	compensation	compensation	NOUN
fbem-31070	87	38	plans	plan	NOUN
fbem-31070	87	39	before	before	ADP
fbem-31070	87	40	logistics	logistics	NOUN
fbem-31070	87	41	delays	delay	NOUN
fbem-31070	87	42	)	)	PUNCT
fbem-31070	87	43	.	.	PUNCT
fbem-31070	88	1	for	for	ADP
fbem-31070	88	2	example	example	NOUN
fbem-31070	88	3	:	:	PUNCT
fbem-31070	88	4	taobao	taobao	PROPN
fbem-31070	88	5	’s	’s	PART
fbem-31070	88	6	“	"	PUNCT
fbem-31070	88	7	fast	fast	ADJ
fbem-31070	88	8	refund	refund	NOUN
fbem-31070	88	9	for	for	ADP
fbem-31070	88	10	undelivered	undelivered	ADJ
fbem-31070	88	11	items	item	NOUN
fbem-31070	88	12	”	"	PUNCT
fbem-31070	88	13	and	and	CCONJ
fbem-31070	88	14	amazon	amazon	NOUN
fbem-31070	88	15	’s	’s	PART
fbem-31070	88	16	“	"	PUNCT
fbem-31070	88	17	prepayment	prepayment	NOUN
fbem-31070	88	18	for	for	ADP
fbem-31070	88	19	lost	lose	VERB
fbem-31070	88	20	packages	package	NOUN
fbem-31070	88	21	”	"	PUNCT
fbem-31070	88	22	.	.	PUNCT
fbem-31070	89	1	big	big	ADJ
fbem-31070	89	2	data	datum	NOUN
fbem-31070	89	3	driven	drive	VERB
fbem-31070	89	4	predictive	predictive	ADJ
fbem-31070	89	5	services	service	NOUN
fbem-31070	89	6	can	can	AUX
fbem-31070	89	7	provide	provide	VERB
fbem-31070	89	8	technical	technical	ADJ
fbem-31070	89	9	basis	basis	NOUN
fbem-31070	89	10	and	and	CCONJ
fbem-31070	89	11	decisionmaking	decisionmake	VERB
fbem-31070	89	12	reference	reference	NOUN
fbem-31070	89	13	for	for	ADP
fbem-31070	89	14	further	far	ADV
fbem-31070	89	15	optimizing	optimize	VERB
fbem-31070	89	16	customer	customer	NOUN
fbem-31070	89	17	service	service	NOUN
fbem-31070	89	18	quality	quality	NOUN
fbem-31070	89	19	,	,	PUNCT
fbem-31070	89	20	information	information	NOUN
fbem-31070	89	21	tracking	tracking	NOUN
fbem-31070	89	22	,	,	PUNCT
fbem-31070	89	23	claims	claim	VERB
fbem-31070	89	24	protection	protection	NOUN
fbem-31070	89	25	and	and	CCONJ
fbem-31070	89	26	other	other	ADJ
fbem-31070	89	27	value	value	NOUN
fbem-31070	89	28	-	-	PUNCT
fbem-31070	89	29	added	add	VERB
fbem-31070	89	30	service	service	NOUN
fbem-31070	89	31	indicators	indicator	NOUN
fbem-31070	89	32	in	in	ADP
fbem-31070	89	33	e	e	NOUN
fbem-31070	89	34	-	-	NOUN
fbem-31070	89	35	commerce	commerce	NOUN
fbem-31070	89	36	enterprise	enterprise	NOUN
fbem-31070	89	37	customer	customer	NOUN
fbem-31070	89	38	service	service	NOUN
fbem-31070	89	39	.	.	PUNCT
fbem-31070	90	1	4.3	4.3	NUM
fbem-31070	90	2	.	.	PUNCT
fbem-31070	90	3	create	create	VERB
fbem-31070	90	4	an	an	DET
fbem-31070	90	5	e	e	NOUN
fbem-31070	90	6	-	-	NOUN
fbem-31070	90	7	commerce	commerce	ADJ
fbem-31070	90	8	corporate	corporate	ADJ
fbem-31070	90	9	culture	culture	NOUN
fbem-31070	90	10	of	of	ADP
fbem-31070	90	11	"	"	PUNCT
fbem-31070	90	12	customer	customer	NOUN
fbem-31070	90	13	service	service	NOUN
fbem-31070	90	14	first	first	ADV
fbem-31070	90	15	"	"	PUNCT
fbem-31070	90	16	the	the	DET
fbem-31070	90	17	key	key	NOUN
fbem-31070	90	18	to	to	ADP
fbem-31070	90	19	e	e	NOUN
fbem-31070	90	20	-	-	NOUN
fbem-31070	90	21	commerce	commerce	NOUN
fbem-31070	90	22	service	service	NOUN
fbem-31070	90	23	competition	competition	NOUN
fbem-31070	90	24	is	be	AUX
fbem-31070	90	25	not	not	PART
fbem-31070	90	26	the	the	DET
fbem-31070	90	27	number	number	NOUN
fbem-31070	90	28	of	of	ADP
fbem-31070	90	29	service	service	NOUN
fbem-31070	90	30	items	item	NOUN
fbem-31070	90	31	and	and	CCONJ
fbem-31070	90	32	products	product	NOUN
fbem-31070	90	33	,	,	PUNCT
fbem-31070	90	34	because	because	SCONJ
fbem-31070	90	35	these	these	PRON
fbem-31070	90	36	are	be	AUX
fbem-31070	90	37	easy	easy	ADJ
fbem-31070	90	38	to	to	PART
fbem-31070	90	39	imitate	imitate	VERB
fbem-31070	90	40	,	,	PUNCT
fbem-31070	90	41	but	but	CCONJ
fbem-31070	90	42	the	the	DET
fbem-31070	90	43	service	service	NOUN
fbem-31070	90	44	culture	culture	NOUN
fbem-31070	90	45	.	.	PUNCT
fbem-31070	91	1	excellent	excellent	ADJ
fbem-31070	91	2	service	service	NOUN
fbem-31070	91	3	managers	manager	NOUN
fbem-31070	91	4	will	will	AUX
fbem-31070	91	5	tirelessly	tirelessly	ADV
fbem-31070	91	6	explain	explain	VERB
fbem-31070	91	7	their	their	PRON
fbem-31070	91	8	service	service	NOUN
fbem-31070	91	9	concepts	concept	NOUN
fbem-31070	91	10	to	to	ADP
fbem-31070	91	11	customers	customer	NOUN
fbem-31070	91	12	at	at	ADP
fbem-31070	91	13	the	the	DET
fbem-31070	91	14	front	front	ADJ
fbem-31070	91	15	line	line	NOUN
fbem-31070	91	16	and	and	CCONJ
fbem-31070	91	17	provide	provide	VERB
fbem-31070	91	18	services	service	NOUN
fbem-31070	91	19	to	to	ADP
fbem-31070	91	20	customers	customer	NOUN
fbem-31070	91	21	in	in	ADP
fbem-31070	91	22	person	person	NOUN
fbem-31070	91	23	.	.	PUNCT
fbem-31070	92	1	this	this	PRON
fbem-31070	92	2	allows	allow	VERB
fbem-31070	92	3	senior	senior	ADJ
fbem-31070	92	4	management	management	NOUN
fbem-31070	92	5	to	to	PART
fbem-31070	92	6	get	get	VERB
fbem-31070	92	7	in	in	ADP
fbem-31070	92	8	touch	touch	NOUN
fbem-31070	92	9	with	with	ADP
fbem-31070	92	10	the	the	DET
fbem-31070	92	11	problems	problem	NOUN
fbem-31070	92	12	encountered	encounter	VERB
fbem-31070	92	13	by	by	ADP
fbem-31070	92	14	customers	customer	NOUN
fbem-31070	92	15	,	,	PUNCT
fbem-31070	92	16	understand	understand	VERB
fbem-31070	92	17	the	the	DET
fbem-31070	92	18	hard	hard	ADJ
fbem-31070	92	19	work	work	NOUN
fbem-31070	92	20	of	of	ADP
fbem-31070	92	21	front	front	ADJ
fbem-31070	92	22	-	-	PUNCT
fbem-31070	92	23	line	line	NOUN
fbem-31070	92	24	employees	employee	NOUN
fbem-31070	92	25	,	,	PUNCT
fbem-31070	92	26	and	and	CCONJ
fbem-31070	92	27	let	let	VERB
fbem-31070	92	28	all	all	DET
fbem-31070	92	29	employees	employee	NOUN
fbem-31070	92	30	see	see	VERB
fbem-31070	92	31	the	the	DET
fbem-31070	92	32	importance	importance	NOUN
fbem-31070	92	33	of	of	ADP
fbem-31070	92	34	customer	customer	NOUN
fbem-31070	92	35	service	service	NOUN
fbem-31070	92	36	.	.	PUNCT
fbem-31070	93	1	this	this	PRON
fbem-31070	93	2	is	be	AUX
fbem-31070	93	3	necessary	necessary	ADJ
fbem-31070	93	4	because	because	SCONJ
fbem-31070	93	5	only	only	ADV
fbem-31070	93	6	participatory	participatory	ADJ
fbem-31070	93	7	leaders	leader	NOUN
fbem-31070	93	8	can	can	AUX
fbem-31070	93	9	truly	truly	ADV
fbem-31070	93	10	let	let	VERB
fbem-31070	93	11	employees	employee	NOUN
fbem-31070	93	12	experience	experience	VERB
fbem-31070	93	13	the	the	DET
fbem-31070	93	14	essence	essence	NOUN
fbem-31070	93	15	of	of	ADP
fbem-31070	93	16	"	"	PUNCT
fbem-31070	93	17	culture	culture	NOUN
fbem-31070	93	18	"	"	PUNCT
fbem-31070	93	19	and	and	CCONJ
fbem-31070	93	20	employees	employee	NOUN
fbem-31070	93	21	can	can	AUX
fbem-31070	93	22	have	have	VERB
fbem-31070	93	23	the	the	DET
fbem-31070	93	24	greatest	great	ADJ
fbem-31070	93	25	investment	investment	NOUN
fbem-31070	93	26	.	.	PUNCT
fbem-31070	94	1	in	in	ADP
fbem-31070	94	2	addition	addition	NOUN
fbem-31070	94	3	,	,	PUNCT
fbem-31070	94	4	establishing	establish	VERB
fbem-31070	94	5	a	a	DET
fbem-31070	94	6	customer	customer	NOUN
fbem-31070	94	7	-	-	PUNCT
fbem-31070	94	8	oriented	orient	VERB
fbem-31070	94	9	organization	organization	NOUN
fbem-31070	94	10	is	be	AUX
fbem-31070	94	11	also	also	ADV
fbem-31070	94	12	an	an	DET
fbem-31070	94	13	important	important	ADJ
fbem-31070	94	14	part	part	NOUN
fbem-31070	94	15	.	.	PUNCT
fbem-31070	95	1	this	this	DET
fbem-31070	95	2	organizational	organizational	ADJ
fbem-31070	95	3	structure	structure	NOUN
fbem-31070	95	4	should	should	AUX
fbem-31070	95	5	convey	convey	VERB
fbem-31070	95	6	a	a	DET
fbem-31070	95	7	clear	clear	ADJ
fbem-31070	95	8	message	message	NOUN
fbem-31070	95	9	to	to	ADP
fbem-31070	95	10	employees	employee	NOUN
fbem-31070	95	11	:	:	PUNCT
fbem-31070	95	12	the	the	DET
fbem-31070	95	13	responsibility	responsibility	NOUN
fbem-31070	95	14	of	of	ADP
fbem-31070	95	15	front	front	ADJ
fbem-31070	95	16	-	-	PUNCT
fbem-31070	95	17	line	line	NOUN
fbem-31070	95	18	employees	employee	NOUN
fbem-31070	95	19	is	be	AUX
fbem-31070	95	20	to	to	PART
fbem-31070	95	21	satisfy	satisfy	VERB
fbem-31070	95	22	customers	customer	NOUN
fbem-31070	95	23	;	;	PUNCT
fbem-31070	95	24	the	the	DET
fbem-31070	95	25	responsibility	responsibility	NOUN
fbem-31070	95	26	of	of	ADP
fbem-31070	95	27	managers	manager	NOUN
fbem-31070	95	28	is	be	AUX
fbem-31070	95	29	to	to	PART
fbem-31070	95	30	support	support	VERB
fbem-31070	95	31	employees	employee	NOUN
fbem-31070	95	32	so	so	SCONJ
fbem-31070	95	33	that	that	SCONJ
fbem-31070	95	34	they	they	PRON
fbem-31070	95	35	can	can	AUX
fbem-31070	95	36	better	well	ADV
fbem-31070	95	37	serve	serve	VERB
fbem-31070	95	38	customers	customer	NOUN
fbem-31070	95	39	.	.	PUNCT
fbem-31070	96	1	in	in	ADP
fbem-31070	96	2	this	this	DET
fbem-31070	96	3	way	way	NOUN
fbem-31070	96	4	,	,	PUNCT
fbem-31070	96	5	front	front	ADJ
fbem-31070	96	6	-	-	PUNCT
fbem-31070	96	7	line	line	NOUN
fbem-31070	96	8	employees	employee	NOUN
fbem-31070	96	9	should	should	AUX
fbem-31070	96	10	be	be	AUX
fbem-31070	96	11	fully	fully	ADV
fbem-31070	96	12	empowered	empower	VERB
fbem-31070	96	13	because	because	SCONJ
fbem-31070	96	14	it	it	PRON
fbem-31070	96	15	is	be	AUX
fbem-31070	96	16	the	the	DET
fbem-31070	96	17	frontline	frontline	NOUN
fbem-31070	96	18	employees	employee	NOUN
fbem-31070	96	19	who	who	PRON
fbem-31070	96	20	truly	truly	ADV
fbem-31070	96	21	understand	understand	VERB
fbem-31070	96	22	customers	customer	NOUN
fbem-31070	97	1	[	[	X
fbem-31070	97	2	5	5	NUM
fbem-31070	97	3	-	-	SYM
fbem-31070	97	4	9	9	NUM
fbem-31070	97	5	]	]	PUNCT
fbem-31070	97	6	.	.	PUNCT
fbem-31070	98	1	4.4	4.4	NUM
fbem-31070	98	2	.	.	PUNCT
fbem-31070	98	3	establish	establish	VERB
fbem-31070	98	4	a	a	DET
fbem-31070	98	5	targeted	target	VERB
fbem-31070	98	6	e	e	NOUN
fbem-31070	98	7	-	-	NOUN
fbem-31070	98	8	commerce	commerce	NOUN
fbem-31070	98	9	enterprise	enterprise	NOUN
fbem-31070	98	10	service	service	NOUN
fbem-31070	98	11	level	level	NOUN
fbem-31070	98	12	evaluation	evaluation	NOUN
fbem-31070	98	13	system	system	NOUN
fbem-31070	98	14	the	the	DET
fbem-31070	98	15	customer	customer	NOUN
fbem-31070	98	16	service	service	NOUN
fbem-31070	98	17	level	level	NOUN
fbem-31070	98	18	provided	provide	VERB
fbem-31070	98	19	by	by	ADP
fbem-31070	98	20	e	e	NOUN
fbem-31070	98	21	-	-	NOUN
fbem-31070	98	22	commerce	commerce	NOUN
fbem-31070	98	23	enterprises	enterprise	NOUN
fbem-31070	98	24	needs	need	VERB
fbem-31070	98	25	to	to	PART
fbem-31070	98	26	establish	establish	VERB
fbem-31070	98	27	a	a	DET
fbem-31070	98	28	complete	complete	ADJ
fbem-31070	98	29	evaluation	evaluation	NOUN
fbem-31070	98	30	system	system	NOUN
fbem-31070	98	31	.	.	PUNCT
fbem-31070	99	1	according	accord	VERB
fbem-31070	99	2	to	to	ADP
fbem-31070	99	3	changes	change	NOUN
fbem-31070	99	4	in	in	ADP
fbem-31070	99	5	market	market	NOUN
fbem-31070	99	6	conditions	condition	NOUN
fbem-31070	99	7	,	,	PUNCT
fbem-31070	99	8	competitor	competitor	NOUN
fbem-31070	99	9	conditions	condition	NOUN
fbem-31070	99	10	,	,	PUNCT
fbem-31070	99	11	customer	customer	NOUN
fbem-31070	99	12	needs	need	NOUN
fbem-31070	99	13	,	,	PUNCT
fbem-31070	99	14	product	product	NOUN
fbem-31070	99	15	characteristics	characteristic	NOUN
fbem-31070	99	16	,	,	PUNCT
fbem-31070	99	17	etc	etc	X
fbem-31070	99	18	.	.	X
fbem-31070	99	19	,	,	PUNCT
fbem-31070	99	20	the	the	DET
fbem-31070	99	21	implementation	implementation	NOUN
fbem-31070	99	22	of	of	ADP
fbem-31070	99	23	customer	customer	NOUN
fbem-31070	99	24	service	service	NOUN
fbem-31070	99	25	should	should	AUX
fbem-31070	99	26	be	be	AUX
fbem-31070	99	27	evaluated	evaluate	VERB
fbem-31070	99	28	regularly	regularly	ADV
fbem-31070	99	29	to	to	PART
fbem-31070	99	30	check	check	VERB
fbem-31070	99	31	whether	whether	SCONJ
fbem-31070	99	32	there	there	PRON
fbem-31070	99	33	are	be	VERB
fbem-31070	99	34	claims	claim	NOUN
fbem-31070	99	35	,	,	PUNCT
fbem-31070	99	36	mismatches	mismatch	NOUN
fbem-31070	99	37	,	,	PUNCT
fbem-31070	99	38	late	late	ADJ
fbem-31070	99	39	delivery	delivery	NOUN
fbem-31070	99	40	,	,	PUNCT
fbem-31070	99	41	damages	damage	NOUN
fbem-31070	99	42	,	,	PUNCT
fbem-31070	99	43	etc	etc	X
fbem-31070	99	44	.	.	X
fbem-31070	99	45	,	,	PUNCT
fbem-31070	99	46	to	to	PART
fbem-31070	99	47	understand	understand	VERB
fbem-31070	99	48	whether	whether	SCONJ
fbem-31070	99	49	the	the	DET
fbem-31070	99	50	current	current	ADJ
fbem-31070	99	51	service	service	NOUN
fbem-31070	99	52	level	level	NOUN
fbem-31070	99	53	meets	meet	VERB
fbem-31070	99	54	the	the	DET
fbem-31070	99	55	specified	specified	ADJ
fbem-31070	99	56	standards	standard	NOUN
fbem-31070	99	57	,	,	PUNCT
fbem-31070	99	58	so	so	SCONJ
fbem-31070	99	59	as	as	SCONJ
fbem-31070	99	60	to	to	PART
fbem-31070	99	61	make	make	VERB
fbem-31070	99	62	corresponding	corresponding	ADJ
fbem-31070	99	63	improvements	improvement	NOUN
fbem-31070	100	1	[	[	X
fbem-31070	100	2	9	9	NUM
fbem-31070	100	3	-	-	SYM
fbem-31070	100	4	14	14	NUM
fbem-31070	100	5	]	]	PUNCT
fbem-31070	100	6	.	.	PUNCT
fbem-31070	101	1	5	5	X
fbem-31070	101	2	.	.	X
fbem-31070	101	3	conclusion	conclusion	NOUN
fbem-31070	101	4	this	this	DET
fbem-31070	101	5	paper	paper	NOUN
fbem-31070	101	6	adopts	adopt	VERB
fbem-31070	101	7	the	the	DET
fbem-31070	101	8	method	method	NOUN
fbem-31070	101	9	of	of	ADP
fbem-31070	101	10	empirical	empirical	ADJ
fbem-31070	101	11	research	research	NOUN
fbem-31070	101	12	,	,	PUNCT
fbem-31070	101	13	through	through	ADP
fbem-31070	101	14	literature	literature	NOUN
fbem-31070	101	15	research	research	NOUN
fbem-31070	101	16	and	and	CCONJ
fbem-31070	101	17	questionnaire	questionnaire	NOUN
fbem-31070	101	18	survey	survey	NOUN
fbem-31070	101	19	,	,	PUNCT
fbem-31070	101	20	and	and	CCONJ
fbem-31070	101	21	reveals	reveal	VERB
fbem-31070	101	22	that	that	SCONJ
fbem-31070	101	23	the	the	DET
fbem-31070	101	24	main	main	ADJ
fbem-31070	101	25	reason	reason	NOUN
fbem-31070	101	26	why	why	SCONJ
fbem-31070	101	27	my	my	PRON
fbem-31070	101	28	e	e	NOUN
fbem-31070	101	29	-	-	NOUN
fbem-31070	101	30	commerce	commerce	NOUN
fbem-31070	101	31	enterprises	enterprise	NOUN
fbem-31070	101	32	are	be	AUX
fbem-31070	101	33	dissatisfied	dissatisfied	ADJ
fbem-31070	101	34	with	with	ADP
fbem-31070	101	35	online	online	ADJ
fbem-31070	101	36	shopping	shopping	NOUN
fbem-31070	101	37	customer	customer	NOUN
fbem-31070	101	38	service	service	NOUN
fbem-31070	101	39	is	be	AUX
fbem-31070	101	40	that	that	SCONJ
fbem-31070	101	41	the	the	DET
fbem-31070	101	42	customer	customer	NOUN
fbem-31070	101	43	service	service	NOUN
fbem-31070	101	44	is	be	AUX
fbem-31070	101	45	not	not	PART
fbem-31070	101	46	timely	timely	ADJ
fbem-31070	101	47	and	and	CCONJ
fbem-31070	101	48	the	the	DET
fbem-31070	101	49	after	after	ADP
fbem-31070	101	50	-	-	PUNCT
fbem-31070	101	51	sales	sale	NOUN
fbem-31070	101	52	guarantee	guarantee	NOUN
fbem-31070	101	53	is	be	AUX
fbem-31070	101	54	weak	weak	ADJ
fbem-31070	101	55	.	.	PUNCT
fbem-31070	102	1	it	it	PRON
fbem-31070	102	2	is	be	AUX
fbem-31070	102	3	proposed	propose	VERB
fbem-31070	102	4	that	that	SCONJ
fbem-31070	102	5	based	base	VERB
fbem-31070	102	6	on	on	ADP
fbem-31070	102	7	improving	improve	VERB
fbem-31070	102	8	services	service	NOUN
fbem-31070	102	9	,	,	PUNCT
fbem-31070	102	10	the	the	DET
fbem-31070	102	11	level	level	NOUN
fbem-31070	102	12	of	of	ADP
fbem-31070	102	13	customer	customer	NOUN
fbem-31070	102	14	service	service	NOUN
fbem-31070	102	15	management	management	NOUN
fbem-31070	102	16	should	should	AUX
fbem-31070	102	17	be	be	AUX
fbem-31070	102	18	improved	improve	VERB
fbem-31070	102	19	by	by	ADP
fbem-31070	102	20	cultivating	cultivate	VERB
fbem-31070	102	21	advanced	advanced	ADJ
fbem-31070	102	22	corporate	corporate	ADJ
fbem-31070	102	23	culture	culture	NOUN
fbem-31070	102	24	and	and	CCONJ
fbem-31070	102	25	establishing	establish	VERB
fbem-31070	102	26	a	a	DET
fbem-31070	102	27	customer	customer	NOUN
fbem-31070	102	28	service	service	NOUN
fbem-31070	102	29	evaluation	evaluation	NOUN
fbem-31070	102	30	system	system	NOUN
fbem-31070	102	31	,	,	PUNCT
fbem-31070	102	32	so	so	SCONJ
fbem-31070	102	33	as	as	SCONJ
fbem-31070	102	34	to	to	PART
fbem-31070	102	35	improve	improve	VERB
fbem-31070	102	36	customer	customer	NOUN
fbem-31070	102	37	service	service	NOUN
fbem-31070	102	38	satisfaction	satisfaction	NOUN
fbem-31070	102	39	.	.	PUNCT
fbem-31070	103	1	this	this	PRON
fbem-31070	103	2	is	be	AUX
fbem-31070	103	3	very	very	ADV
fbem-31070	103	4	important	important	ADJ
fbem-31070	103	5	for	for	ADP
fbem-31070	103	6	improving	improve	VERB
fbem-31070	103	7	the	the	DET
fbem-31070	103	8	competitiveness	competitiveness	NOUN
fbem-31070	103	9	and	and	CCONJ
fbem-31070	103	10	profitability	profitability	NOUN
fbem-31070	103	11	of	of	ADP
fbem-31070	103	12	logistics	logistic	NOUN
fbem-31070	103	13	enterprises	enterprise	NOUN
fbem-31070	103	14	(	(	PUNCT
fbem-31070	103	15	especially	especially	ADV
fbem-31070	103	16	e	e	NOUN
fbem-31070	103	17	-	-	NOUN
fbem-31070	103	18	commerce	commerce	NOUN
fbem-31070	103	19	enterprises	enterprise	NOUN
fbem-31070	103	20	)	)	PUNCT
fbem-31070	103	21	,	,	PUNCT
fbem-31070	103	22	and	and	CCONJ
fbem-31070	103	23	it	it	PRON
fbem-31070	103	24	is	be	AUX
fbem-31070	103	25	also	also	ADV
fbem-31070	103	26	conducive	conducive	ADJ
fbem-31070	103	27	to	to	ADP
fbem-31070	103	28	improving	improve	VERB
fbem-31070	103	29	the	the	DET
fbem-31070	103	30	customer	customer	NOUN
fbem-31070	103	31	service	service	NOUN
fbem-31070	103	32	level	level	NOUN
fbem-31070	103	33	of	of	ADP
fbem-31070	103	34	the	the	DET
fbem-31070	103	35	entire	entire	ADJ
fbem-31070	103	36	industry	industry	NOUN
fbem-31070	103	37	.	.	PUNCT
fbem-31070	104	1	acknowledgements	acknowledgement	VERB
fbem-31070	104	2	the	the	DET
fbem-31070	104	3	research	research	NOUN
fbem-31070	104	4	of	of	ADP
fbem-31070	104	5	this	this	DET
fbem-31070	104	6	paper	paper	NOUN
fbem-31070	104	7	did	do	AUX
fbem-31070	104	8	not	not	PART
fbem-31070	104	9	receive	receive	VERB
fbem-31070	104	10	financial	financial	ADJ
fbem-31070	104	11	support	support	NOUN
fbem-31070	104	12	,	,	PUNCT
fbem-31070	104	13	and	and	CCONJ
fbem-31070	104	14	the	the	DET
fbem-31070	104	15	required	require	VERB
fbem-31070	104	16	funds	fund	NOUN
fbem-31070	104	17	were	be	AUX
fbem-31070	104	18	raised	raise	VERB
fbem-31070	104	19	by	by	ADP
fbem-31070	104	20	the	the	DET
fbem-31070	104	21	author	author	NOUN
fbem-31070	104	22	himself	himself	PRON
fbem-31070	104	23	.	.	PUNCT
fbem-31070	105	1	thank	thank	VERB
fbem-31070	105	2	you	you	PRON
fbem-31070	105	3	to	to	ADP
fbem-31070	105	4	mentor	mentor	PROPN
fbem-31070	105	5	candido	candido	PROPN
fbem-31070	105	6	perez	perez	PROPN
fbem-31070	105	7	,	,	PUNCT
fbem-31070	105	8	and	and	CCONJ
fbem-31070	105	9	to	to	ADP
fbem-31070	105	10	the	the	DET
fbem-31070	105	11	other	other	ADJ
fbem-31070	105	12	teachers	teacher	NOUN
fbem-31070	105	13	at	at	ADP
fbem-31070	105	14	the	the	DET
fbem-31070	105	15	graduate	graduate	ADJ
fbem-31070	105	16	school	school	NOUN
fbem-31070	105	17	of	of	ADP
fbem-31070	105	18	baguio	baguio	PROPN
fbem-31070	105	19	university	university	PROPN
fbem-31070	105	20	.	.	PUNCT
fbem-31070	106	1	references	reference	NOUN
fbem-31070	106	2	[	[	X
fbem-31070	106	3	1	1	NUM
fbem-31070	106	4	]	]	X
fbem-31070	106	5	dandan	dandan	PROPN
fbem-31070	106	6	,	,	PUNCT
fbem-31070	106	7	s.	s.	PROPN
fbem-31070	106	8	&	&	CCONJ
fbem-31070	106	9	xiaohui	xiaohui	PROPN
fbem-31070	106	10	,	,	PUNCT
fbem-31070	106	11	q.	q.	PROPN
fbem-31070	106	12	(	(	PUNCT
fbem-31070	106	13	2020	2020	NUM
fbem-31070	106	14	)	)	PUNCT
fbem-31070	106	15	.	.	PUNCT
fbem-31070	107	1	research	research	NOUN
fbem-31070	107	2	on	on	ADP
fbem-31070	107	3	decision	decision	NOUN
fbem-31070	107	4	optimization	optimization	NOUN
fbem-31070	107	5	of	of	ADP
fbem-31070	107	6	terminal	terminal	ADJ
fbem-31070	107	7	distribution	distribution	NOUN
fbem-31070	107	8	mode	mode	NOUN
fbem-31070	107	9	of	of	ADP
fbem-31070	107	10	e	e	NOUN
fbem-31070	107	11	-	-	NOUN
fbem-31070	107	12	commerce	commerce	NOUN
fbem-31070	107	13	express	express	ADJ
fbem-31070	107	14	delivery	delivery	NOUN
fbem-31070	107	15	enterprises	enterprise	NOUN
fbem-31070	107	16	based	base	VERB
fbem-31070	107	17	on	on	ADP
fbem-31070	107	18	big	big	ADJ
fbem-31070	107	19	data	datum	NOUN
fbem-31070	107	20	.	.	PUNCT
fbem-31070	108	1	science	science	PROPN
fbem-31070	108	2	&	&	CCONJ
fbem-31070	108	3	technology	technology	PROPN
fbem-31070	108	4	and	and	CCONJ
fbem-31070	108	5	innovation	innovation	NOUN
fbem-31070	108	6	(	(	PUNCT
fbem-31070	108	7	21	21	NUM
fbem-31070	108	8	)	)	PUNCT
fbem-31070	108	9	,	,	PUNCT
fbem-31070	108	10	51	51	NUM
fbem-31070	108	11	-	-	SYM
fbem-31070	108	12	52	52	NUM
fbem-31070	108	13	.	.	PUNCT
fbem-31070	108	14	doi	doi	NOUN
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fbem-31070	108	16	10.15913	10.15913	NUM
fbem-31070	108	17	/	/	SYM
fbem-31070	108	18	j.cnki.kjycx.2020.21.022	j.cnki.kjycx.2020.21.022	PROPN
fbem-31070	108	19	.	.	PUNCT
fbem-31070	109	1	[	[	X
fbem-31070	109	2	2	2	NUM
fbem-31070	109	3	]	]	PUNCT
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fbem-31070	109	5	,	,	PUNCT
fbem-31070	109	6	g.	g.	PROPN
fbem-31070	109	7	(	(	PUNCT
fbem-31070	109	8	2009	2009	NUM
fbem-31070	109	9	,	,	PUNCT
fbem-31070	109	10	january	january	PROPN
fbem-31070	109	11	)	)	PUNCT
fbem-31070	109	12	.	.	PUNCT
fbem-31070	110	1	talk	talk	VERB
fbem-31070	110	2	about	about	ADP
fbem-31070	110	3	enterprise	enterprise	NOUN
fbem-31070	110	4	logistics	logistic	NOUN
fbem-31070	110	5	customer	customer	NOUN
fbem-31070	110	6	service	service	NOUN
fbem-31070	110	7	management	management	NOUN
fbem-31070	110	8	.	.	PUNCT
fbem-31070	111	1	gansu	gansu	PROPN
fbem-31070	111	2	science	science	PROPN
fbem-31070	111	3	and	and	CCONJ
fbem-31070	111	4	technology	technology	NOUN
fbem-31070	111	5	38(1	38(1	NOUN
fbem-31070	111	6	)	)	PUNCT
fbem-31070	111	7	,	,	PUNCT
fbem-31070	111	8	49	49	NUM
fbem-31070	111	9	-	-	SYM
fbem-31070	111	10	61	61	NUM
fbem-31070	111	11	.	.	PUNCT
fbem-31070	111	12	retrieved	retrieve	VERB
fbem-31070	111	13	june	june	PROPN
fbem-31070	111	14	20	20	NUM
fbem-31070	111	15	,	,	PUNCT
fbem-31070	111	16	2023	2023	NUM
fbem-31070	111	17	,	,	PUNCT
fbem-31070	111	18	from	from	ADP
fbem-31070	111	19	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	PRON
fbem-31070	112	1	ltloaitrkgchrj08w1e75tzja	ltloaitrkgchrj08w1e75tzja	PROPN
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fbem-31070	112	3	e7yyljcq44takvtrk33fybw5&uniplatform	e7yyljcq44takvtrk33fybw5&uniplatform	NOUN
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fbem-31070	112	8	]	]	X
fbem-31070	112	9	xiaozhou	xiaozhou	PROPN
fbem-31070	112	10	,	,	PUNCT
fbem-31070	112	11	s.	s.	PROPN
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fbem-31070	112	13	2019	2019	NUM
fbem-31070	112	14	,	,	PUNCT
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fbem-31070	112	17	.	.	PUNCT
fbem-31070	113	1	on	on	ADP
fbem-31070	113	2	the	the	DET
fbem-31070	113	3	innovation	innovation	NOUN
fbem-31070	113	4	of	of	ADP
fbem-31070	113	5	customer	customer	NOUN
fbem-31070	113	6	service	service	NOUN
fbem-31070	113	7	management	management	NOUN
fbem-31070	113	8	in	in	ADP
fbem-31070	113	9	third	third	ADJ
fbem-31070	113	10	party	party	NOUN
fbem-31070	113	11	logistics	logistic	NOUN
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fbem-31070	115	8	28	28	NUM
fbem-31070	115	9	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	NOUN
fbem-31070	115	10	ltloaitrkibylv5vjs7ilik5je	ltloaitrkibylv5vjs7ilik5je	VERB
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fbem-31070	116	4	analysis	analysis	NOUN
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fbem-31070	116	6	on	on	ADP
fbem-31070	116	7	marketing	marketing	NOUN
fbem-31070	116	8	channels	channel	NOUN
fbem-31070	116	9	.	.	PUNCT
fbem-31070	117	1	china	china	PROPN
fbem-31070	117	2	logistics	logistic	NOUN
fbem-31070	117	3	and	and	CCONJ
fbem-31070	117	4	procurement	procurement	NOUN
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fbem-31070	117	9	88	88	NUM
fbem-31070	117	10	.	.	PUNCT
fbem-31070	118	1	doi	doi	NOUN
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fbem-31070	118	4	/	/	SYM
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fbem-31070	120	6	customer	customer	NOUN
fbem-31070	120	7	service	service	NOUN
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fbem-31070	120	9	system	system	NOUN
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fbem-31070	122	1	retrieved	retrieve	VERB
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fbem-31070	122	11	yidoha6kwdqssy&uniplatfor	yidoha6kwdqssy&uniplatfor	ADP
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fbem-31070	123	1	research	research	NOUN
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fbem-31070	123	6	service	service	NOUN
fbem-31070	123	7	plans	plan	NOUN
fbem-31070	123	8	for	for	ADP
fbem-31070	123	9	logistics	logistic	NOUN
fbem-31070	123	10	enterprises	enterprise	NOUN
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fbem-31070	124	1	the	the	DET
fbem-31070	124	2	marketing	marketing	NOUN
fbem-31070	124	3	community	community	NOUN
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fbem-31070	124	5	48	48	NUM
fbem-31070	124	6	)	)	PUNCT
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fbem-31070	124	16	2023	2023	NUM
fbem-31070	124	17	,	,	PUNCT
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fbem-31070	125	9	l.	l.	PROPN
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fbem-31070	125	11	2015	2015	NUM
fbem-31070	125	12	,	,	PUNCT
fbem-31070	125	13	june	june	PROPN
fbem-31070	125	14	)	)	PUNCT
fbem-31070	125	15	.	.	PUNCT
fbem-31070	126	1	research	research	NOUN
fbem-31070	126	2	on	on	ADP
fbem-31070	126	3	customer	customer	NOUN
fbem-31070	126	4	service	service	NOUN
fbem-31070	126	5	performance	performance	NOUN
fbem-31070	126	6	evaluation	evaluation	NOUN
fbem-31070	126	7	of	of	ADP
fbem-31070	126	8	guangzhou	guangzhou	PROPN
fbem-31070	126	9	feiyunda	feiyunda	PROPN
fbem-31070	126	10	logistics	logistics	PROPN
fbem-31070	126	11	co.	co.	PROPN
fbem-31070	126	12	,	,	PUNCT
fbem-31070	126	13	ltd	ltd	PROPN
fbem-31070	126	14	.	.	PROPN
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fbem-31070	126	16	(	(	PUNCT
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fbem-31070	126	18	half	half	NOUN
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fbem-31070	126	20	the	the	DET
fbem-31070	126	21	month	month	NOUN
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fbem-31070	126	23	(	(	PUNCT
fbem-31070	126	24	12	12	NUM
fbem-31070	126	25	)	)	PUNCT
fbem-31070	126	26	,	,	PUNCT
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fbem-31070	126	29	79	79	NUM
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fbem-31070	127	4	,	,	PUNCT
fbem-31070	127	5	2023	2023	NUM
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fbem-31070	128	5	nzkpt	nzkpt	NOUN
fbem-31070	128	6	[	[	X
fbem-31070	128	7	8	8	NUM
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fbem-31070	128	10	,	,	PUNCT
fbem-31070	128	11	l.	l.	PROPN
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fbem-31070	128	17	2016	2016	NUM
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fbem-31070	128	19	january	january	PROPN
fbem-31070	128	20	)	)	PUNCT
fbem-31070	128	21	.	.	PUNCT
fbem-31070	129	1	research	research	NOUN
fbem-31070	129	2	on	on	ADP
fbem-31070	129	3	customer	customer	NOUN
fbem-31070	129	4	service	service	NOUN
fbem-31070	129	5	innovation	innovation	NOUN
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fbem-31070	129	7	third	third	ADJ
fbem-31070	129	8	party	party	NOUN
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fbem-31070	130	1	logistics	logistic	NOUN
fbem-31070	130	2	technology	technology	NOUN
fbem-31070	130	3	35(01	35(01	NUM
fbem-31070	130	4	)	)	PUNCT
fbem-31070	130	5	,	,	PUNCT
fbem-31070	130	6	12	12	NUM
fbem-31070	130	7	-	-	SYM
fbem-31070	130	8	16	16	NUM
fbem-31070	130	9	.	.	PUNCT
fbem-31070	131	1	retrieved	retrieve	VERB
fbem-31070	131	2	july	july	PROPN
fbem-31070	131	3	12th	12th	NOUN
fbem-31070	131	4	,	,	PUNCT
fbem-31070	131	5	2023	2023	NUM
fbem-31070	131	6	,	,	PUNCT
fbem-31070	131	7	from	from	ADP
fbem-31070	131	8	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	https://kns.cnki.net/kcms2/article/abstract?v=3uoqihg8c44y	PRON
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fbem-31070	131	13	t	t	NOUN
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fbem-31070	132	2	9	9	NUM
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fbem-31070	132	6	c.	c.	PROPN
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fbem-31070	132	8	hongbai	hongbai	PROPN
fbem-31070	132	9	,	,	PUNCT
fbem-31070	132	10	y.	y.	PROPN
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fbem-31070	132	12	rener	rener	PROPN
fbem-31070	132	13	z.	z.	PROPN
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fbem-31070	133	5	international	international	ADJ
fbem-31070	133	6	logistics	logistic	NOUN
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fbem-31070	137	2	of	of	ADP
fbem-31070	137	3	logistics	logistic	NOUN
fbem-31070	137	4	customer	customer	NOUN
fbem-31070	137	5	service	service	NOUN
fbem-31070	137	6	based	base	VERB
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fbem-31070	137	8	marketing	marketing	NOUN
fbem-31070	137	9	channel	channel	NOUN
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fbem-31070	138	6	,	,	PUNCT
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fbem-31070	138	9	151	151	NUM
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